Position: Product Owner
Category: Product Manager
Experience: 8 years | English: fluent

- Played a great role in assisting the company to implement Agile across different projects, such as providing training to teams and preparing Agile guidelines

- Highly engaged and monitored the inception of promising projects of a particular client, which added value in showing our capabilities and opened more business opportunities and extended contract agreements for my current employer.

- Lead one of the challenging startup projects, and significantly contributed to the project's transformation into a fully resourced one. With 4 developers and 1 quality assurance specialist when it first launched, the product today employs 14 developers, 4 QAs, and a dedicated UX/UI designer across 5 platforms.

- Established a team of 10 agents and a supervisor to service about 2000 end-users after starting the department with just 2 support agents and about 200 end-users. Meanwhile structuring and laying out a dedicated call center, selection & setup of the ticket management system to support the growth, and maintaining 90% SLA made with our clients.

- Greatly aided in the preparation and management of pilot programs, end-user training, and other associated responsibilities for the product pilot for the above 2000 customers.
I am a devoted Product Owner with a history of meeting company goals by utilizing consistent and organized practices. I pay attention and invest my time in understanding what my client's needs or problems are to design functional products. Moreover, I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

I have worked on various kinds of products/projects, such as new application development for startup businesses, migration of legacy systems, enhancements to enterprise systems, and others. My main responsibilities in the above assignments have been,  regular and stemless communication with client/stakeholders to make sure product status and growth and any impediments are well known, building product backlog, prioritizing features, collaborating and coordinating to design better user experience and interface with Product designers, acted as a "gatekeeper" for all outgoing production deployments and such related activities. 

In most of my projects, I have the chance and experience to work with different teams, such as Product Designers (UX/UI), Software Engineers, QA Engineers, Project Managers, Scrum Masters, and alike. And during this, I always kept the team aligned and updated with our product's vision and strategy. 

As per project demands, there have been, there have been multiple instances where I had worn multiple hats in a given project, such as being the Project Manager, Product Owner, and Scrum Master where necessary. 

During this, I have been responsible to lead the different Agile ceremonies, identify team bottlenecks/risks and provide mitigation plans and such related activities.
 
In my current organization, I have been able to successfully deliver and close 5 projects, and I now piloting a very promising product. In total, I have led more than 20 projects where most of which were managed simultaneously.

Until now, I have used different kinds of tools to manage my projects, such as Jira, ProductPlan, Trello, and communication platforms such as Slack, Discord, Teams, and others.
I want to be part of a company that motivates and makes you feel you have ownership of what you do and that you belong there. In short, I want to be part of a company which I work for because I enjoy my work and not only because am getting paid well.