lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: IT Specialist, Customer support
Category: Support
Experience: 2.5 years | English: upper


-Replacing and reconfiguring Cisco Catalyst 2960-X series switches with Catalyst 9200L series
-L2 Network troubleshooting
- Supporting Access Control Systems (Minfin, Sphinx, Hikvision, AVIS)
-Diagnosing and resolving camera problems
-Controlling active directory (creating, deleting, modifying domain users)
-Supporting Ip Phone Systems
-Troubleshooting network printer problems
Supported all IT related processes
-Diagnosed and resolved a range of software, hardware, and connectivity issues
-Assisted with Software Installs, Configuring, and Troubleshooting Microsoft Outlook and other Office programs, configured VPN for end-users
-Troubleshooted some kind of network issues
-Responding to tickets from customers
-Solving technical issues
Position: IT Specialist (Customer/Technical Support )
Category: Support
Experience: 11 years | English: intermediate


I've been working in support for over 10 years. 
- L1/L2 Support
- Developed instructions, process maps and regulations.
- Reports
- Supported Atlassian Jira, Confluence, SW
- Can work under pressure
Position: IT specialist/ Project Manager / Business Analyst
Category: Project Manager
Experience: 2 years | English: upper


Master (Samsung SDI) ,Göd, Hungary
September 2020- August 2021
Skills:
-Make setting of robot-line.
-Correct robot-line mistukes.
-Writing analytics about prodaction proccess

System Administrator (GYMMAXX) Kyiv, Ukraine
December 2018 – July 2020
Skills:
- Installation and maintenance of software (1C, MEDOC, BITRIX)
- Organization of equipment repair
- Firmware for electric locks and bracelets
- Setting up IP telephony (Asterisk)
- Crossing and switching
- Administration of the access control system database (Inner Range, Solaris Softlab participated in the development of the system design, was also obliged to control and document the execution of work).
- Maintenance of the video surveillance system (Milestone, participated in the development of the system project, and the development of project documentation).
- Work with the company-contractor "APT-group", writing an application to call the engineers and installers of the company-contractor, control of the work.
- Maintaining the operation of Ecler sound equipment.
Interested at any IT work.
Have good education and expiriense background.
Very interested about position like IT project manager/ sales
Position: IT specialist/SMM specialist. I'm also considering other vacancies.
Category: QA
Experience: 1 years | English: pre

Education:
State University "Zhytomyr Polytechnic"
Bachelor of computer science
Faculty of Information and Computer Technologies
2019 - 2023
I'm a creative and technological specialist who combines interests in programming, marketing, and art. My skills will help to provide an innovative approach to projects and foster great collaboration with the team. This position is an ideal opportunity to utilize my talents and make a positive impact on the company's products while joining a team of professionals with a shared belief in success.
Position: IT specialist ( technical support )
Category: Support
Experience: 5 years | English: upper


Summary of Qualifications :
- 1 year experience as technical operations specialist ( managing automations for Integromat ( Make ), Zapier, Monday.com, Freshdesk, Slack, and Click Up integrations. Managing existing ( users, rules, scenarios, automations ) and creating new ones upon request.
- 3-year experience as an IT Specialist
( helpdesk / user support / IT projects support and management).
1-year experience as a community manager for different ICO/STO blockchain projects.
- Experience with integration of popular service professional platforms ( Angi.com ex Angie's list / housecallpro.com / construction monitor ) with project management tools (Asana/Pipedrive/Zapier)
- 8 years experience as a technical support / customer
service engineer. Provide customers consulting, repair and sell
special technical equipment.

Thanks for your time! Feel free to contact me if you think that my skills will be useful to you.
Position: it support
Category: Support
Experience: 5 years | English: fluent


have a 3-year experience of a 1/2 line support at at an internet provider, half a year of managing custommer account in a online traffic provider. Last 2 years was working as a 2 line support and dba specialist, managing and annalizing issues of the inner CRM system, managing the DBA IsCard, providing specific information about payments by writing custom scripts in SQL.
Looking for a 9-18 5-day working schedule. would not mind of working overtime, but not constantly. Medical insuarance and parking would be a benifit
Position: It support
Category: Sysadmin
Experience: 11 years | English: upper


Good and big experience good feedback’s from employers and workers . For more info see my resume ‘Good it skills for all type of companies , I have experience in IT support of small and medium companies.  Both in terms of network and system administration.  I have experience in VoIP telephony and I have assembled call centers with a rather complex configuration in the direction of Asterisk.  I have many years of experience working in Internet and telephone providers.
Position: It support
Category: Support
Experience: 11 years | English: upper


PMLab
Technical Support
Jun-2019 - Present time
NDA 
Technical Support
19-Jul-2018 - 5 -jun-2019
 Business incident creation and follow up
 Following full Incident management workflow
 SLA tracking
 Proactive service monitoring
NDA (Blockchain)
IT Technical Support (Helpdesk)
07-Mar-2018 – 15-Jul-2019 (1 year)
 Consulting ​and resolving problems on user’s hardware, software and applications.
 Hardware & software preparation of user equipment (Windows, Linux, Mac, Android & iOS)
according to company policies.
 Accounting stored hardware.
 Data center monitoring via Grafana.
 Writing technical manuals for IT support.
 Maintaining Proxmox environment storage.
ISP “Sinet”
Technical Support / Network engineer28-Nov-2016 – 06-Mar-2018 (1 year and 3 months)
 Planning & configuring GPON (Zte, Huawei, Picotel HW).
 Network technical supporting the network functional parts and power supply.
 Recruiting, managing, teaching & mentoring technical support operators.
Ukraine Military Forces (Participation in ATO)
The standalone reconnaissance battalion, technical reconnaissance platoon.
17-Jun-2015 – 09-Oct-2016 (1 year and 6 months)
 Building and supporting surveillance and communication network:
configuring Hikvision HW & SW, Ubiquiti HW & SW.
 Teaching and training others, developing their technical skills.
ISP “Navigator Online”
IT Technical Support
1-Sep-2014 – 30-May-2015 (9 months)
 Client’s technical support.
 Monitoring and supporting the network functional parts and power supply.
 Data center support.
“Space-it”
Pre-sale engineer of ISP department
28-Mar-2013 – 3-Mar-2014 (1 year)
 Selecting customer-needs-based solutions.
 Post-sale support.
 Participating in network migration project: configuring and implementing the new core and
aggregation network layer (this project was initiated by Ukrainian Academy of Banking of the
National Bank of Ukraine).
 Radio planning & exploration.
ISP “Triolan”
Technician > Network engineer
Network engineer
01-Aug-2008 – 31-Jan-2013 (4 years and 1 month)
Position: IT support
Category: Support
Experience: 11 years | English: fluent

Security Plus certification.
Consistent customer support solutions.
-Cloud/VM SD-WAN support for small to large businesses
-Provided VOIP product training and guidance to 
businesses of various sizes
-Facilitated resolution of trouble tickets using Salesforce 
platform.
-Resolved issues with cloud based PBX services for 1000+
customers.
-Provided call analysis and tracking to 1000+ individuals and businesses.

-Provide Help Desk support to 200 end users
-Install hardware including Enterprise Laptops, Desktops and networked printers and scanners
-Install Software including Windows operating systems, IM clients, Endpoint security
-Troubleshoot desktop and network issues
-Manage of 4-5 person team that provides Satellite support to end users
Compensation package commesurate with experience.
Position: IT support
Category: Support
Experience: 6 years | English: intermediate


Globallogic Ukraine ,IT Infrastructure Support Engineer
Lviv, July 2019-now
Responsibilities:
 Install and configure workstation software as a part of hiring procedure or by individual user's
request;
 Configure and support technical devices and workstations in meeting rooms and guest
rooms;
 Perform workstation's hardware and periphery devices maintenance;
 Perform installation and configuration of workstation hardware on demand of hiring or
relocation requests; uninstall in case of dismissal;
 management corporate devices via Desctop Cental and Jamf
 base configuring ports on Cisco switch(WS-C2960X, C9300-48T)
 managing accounts and creating groups via GSuite;DUO admin enrolment and managing
users.

EPAM SYTEMS ,IT Infrastructure Support Engineer
Lviv, January 2018 - July 2019
Responsibilities:
 Install and configure workstation software as a part of hiring procedure or by individual user's
request;
 Configure and support technical devices and workstations in meeting rooms and guest
rooms;
 Perform workstation's hardware and periphery devices maintenance;
 Perform installation and configuration of workstation hardware on demand of hiring or
relocation requests; uninstall in case of dismissal;

PE Rosan-Information Technologies, Computer Systems Engineer
Lviv, November 2016 - January 2018
Responsibilities:
 set up basic network equipment (router, wifi point);
 install and configure standard Windows / Linux software (drivers, MSOffice / LibreOffice,
mail, antivirus, etc.);
 installation and setup - printers / scanners / MFPs, diagnostics and troubleshooting, cartridge
refill control;
 diagnostics / restoration of the software and hardware part of computers and office
equipment, basic repair of equipment, work with service centers;
 installation and setup of accounting software (Medoc, 1C, client banks)
 remote user support, remote setup of computers and office equipment;
 technical support for users, advising users on work with MS Office / Libra Office and
standard office software, consulting on working with office equipment;
 OS installation, backup and restore of Windows / Linux OS;
 installing the software according to the instructions in accordance with the technical
documentation.
Position: IT support
Category: Support
Experience: 3 years | English: fluent


I have a degree in Computer Science, and 3+ years’ experience working with users, testing computers, computer hardware/software problem solving.
I have worked in a Shipping Company as Customer Care personnel with internal users and was Previously responsible for:

• Technical support on a complex billing system;
• Providing second line customer support in a timely and accurate way;
• Actively communicating with the customer;
• Clarifying customer’s requirements via email and chat;
• The quality of the daily release;
• Creating and supporting technical documentation;

Currently As an IT Support Personnel, I am responsible for:
• Creating and supporting technical documentation;
• Performing load testing;
• Performing sustaining of clients testing environments;
• Coordinating timely creation and sending reports to stakeholders.
• Technical support on a top-quality product for synching data between various work management systems, or instances;
• Creating and supporting technical documentation shared with customers. Collaborating with Technical Writers;
• Making product improvements per customer’s request.
I also have knowledge in HTML, CSS, JavaScript, English, ability to learn quickly, Microsoft Office, HTML, CSS, team player, JavaScript, WordPress, Administrative services, Adaptability, Learning & Development, troubleshooting, Personal Assistant, support manager, Ability to multi-task, Communicate with foreign Customer
At the current moment I'm looking for a remote job as a IT Support / Customer Support 

I AM NOT INTERESTED IN:
• Gambling, trading, etc;
Position: IT support
Category: Support
Experience: 1.5 years | English: upper


I have experience IT support.
Format Computers(Install OS),Update,Download software,Download drivers and troubleshooting problems.
Position: IT  Support
Category: Support
Experience: 1.5 years | English: fluent


I have done several structured cabling, i am good at troubleshooting any MS Outlook problem
I have vast knowledge in microsoft 365 suite
active directory
Currently i am jobless but in my previous employment i was a great team player in our IT department
I would want to improve my problem solving skills atleast i try my best and identify a problem in the quickest time possible
Position: IT Support
Category: Support
Experience: 3 years | English: upper

I have providing extensive experience providing first-class result meets job demand and deadlines through diligent work ethic and dedication to quality.
Call center operator
17/09/2019 – 30/11/2020
Answered all customer queries to the best of my ability.
Screened and routed calls to appropriate departments.
Achieved a high customer satisfaction rating.

Call Centre Controller
01/12/2020 – 06/08/2021
maintained excellent customer satisfaction by quickly effectively
problem solving customer issues and complaints.
dealt with complex customer complaints professionally and
politely resolving issues with favorable solutions.

Technical Infrastructure Assistance (IT)
07/08/2021 – CURRENT
manage day-to-day IT and computer systems operation across
high volume internal and external offices.
install and configure various operating systems and applications
enhancing system capabilities.
diagnose hardware and software faults quickly and effectively
for optimal network operations.
conduct in-depth troubleshooting and efficient diagnosis of ICT
system faults, completing within deadline dependent
environments.
challenges that can match with may skills and experience
Position: IT Support
Category: Support
Experience: 3 years | English: fluent


Helpdesk, IT Support Feb 2023 - Jun 2023
• Administering user permissions & administration;
• Preparing & problem solving;
• Documentation, records.
L1, Support Team Lead 2020 – 2022, SupportYourApp
• Processing and fulfillment of fin-tech related services and customer requests;
• Ticket management and escalation to the correspondent teams;
• Coach team members;
• Responsible for keeping track of and
structuring various tasks, employees
and documents;
• Write project related
documentation/instructions on how to process the incoming inquiries.

L1, Technical Support Engineer, 2019 – 2020,
Nextiva, Kyiv, Ukraine
• Solve customers’ general problems;
• Assist new customers with initial set
up of their phone system accounts;
• Accurately answer a variety of
technical questions about services;
• Notate tickets thoroughly and
properly in CRM.
Position: IT Support
Category: Support
Experience: 3 years | English: intermediate


I'm a Skilled IT Professional Including Networking, Computer Hardware and Software Maintenance and
 Some Related IT Professions. I served an International NGO and a Private ISP in Above profession's in
 Different Regions and Cities of Ethiopia More than one Year. I am looking for a Carrier both have
 Challenging and Reward., Other Information

I would like to work in a group to exchange an information. In addition, I can work in graphics like Photoshop, Blender,
and some other 3D Software's and I have some Knowledge about Coding and Android Application Development.
Position: IT Support
Category: Sysadmin
Experience: 5 years | English: upper


IT support specialist. always domy best and every task I dois getting treated
with decentattention.Always open to new challenges and knowledges as well. like to
workin a team. I'm not afraid to take responsibility and achieve tasks.

EXPERIENCE

IT SUPPORT SPECIALIST
Maxitech Software
May 2020 - August 2022
Infrastructure support
Field problem solving/User support (Hardware/Software/Network/VoIP issues)
Creation and administration of new and current users (AD, Microsoft office
365)/Setting up work places
Work with Snipe!T Inventory (Hardware/License Inventory)
Work with ServiceNow ticket system
WFH Remote administration and assistance (Anydesk/uick Assist/FortiClient)
+ Video surveillance system maintenance
Powershell/CMD scripting
Writing manuals for users

IT SUPPORT SPECIALIST
Radugar LLC
Novernber 2019 - May 2020
Infrastructure support
Field problem solving/User support (Hardware/Software/Network/VoIP issues)
Creation and administration of new and current users (AD)/Setting up work places
Workwith ticket system
Writing manuals for users

COMPUTER NETWORK ENGINEER OF THE SECOND
CATEGORY
Astelit LLC
September 2018 - Agust 2019
Infrastructure support
Field problem solving/User support (Hardware/Software/Network/ VMware virtual
machines)
Setting up work places

SYSTEM ADMINISTRATOR
Asteril
October 2017 - September 2018
Remote assist of company clients
«Visits to cient offices (to fix issues on places (Hardware/Software /Network)
Server deployment and setting up (Ubuntu/Windows)
Scripting (CMD/Powershell)

EDUCATION
BACHELOR DEGREE: COMPUTER SCIENCE
National Aviation University
Position: IT Support
Category: Sysadmin
Experience: 2.5 years | English: upper


I’ve work as a network administrator and an IT support engineer and I’ve done a lot of designs
With an accurate delivery time and perfect work done, I’m currently handling a remote project for a local supermarket in network maintenance and cctv installation, just want to improve in other major freelancing programs
Position: IT Support
Category: Support
Experience: 8 years | English: upper


My current position is IT Help Desk engineer. My responsibilities:
- Ensure the best quality of the service provided for customers;
- Incident management;
- Incidents intake via phone, email or ticket management;
- Performing incident analysis;
- Details/materials collection;
- Documentation update
I am looking a position of supporting internal process of company where I can use multitasking and communication skills.
Position: IT Support
Category: Support
Experience: 2 years | English: fluent


My name is Akinsola Busayo and I have over two years of experience in IT support Role. 

Most recently, I’ve been working as IT/Application Support at Mwanga Limited, a tech-driven debt recovery company that helps businesses to recover outstanding loans and provide exceptional customer support service. I manage all applications used by the organization in recovering debts from defaulters and ensure that the applications meet the company's expectations. I work closely with the operations team and I receive and implement feedback.
Position: IT Support
Category: Support
Experience: 4 years | English: fluent


Professional in the IT area, with experience in technical support for computer equipment, application support and network infrastructure support. Among my main skills, being analytical and detail-oriented stands out, which allows me to deliver better results in the activities assigned to me; I learn and adapt quickly to the work environment. I have an advanced level of English, allowing me to perform positions and / or activities that merit the use of language.

Despite having an IT support oriented profile, I have basic knowledge of web development and network infrastructure.
Position: IT Support
Category: Support
Experience: 11 years | English: fluent

1.Built Strong and balanced technical team in first Telco operators
2.Prepared optimized solutions and flow for provisioning on various network elements
3.Prepared databased (SQL/NoSQL) performance comparison framework in terms of academic project
4.Coordinated smooth Billing platforms migration and further support
5.Provided optimized SLA calculation software to support business needs
Projects:
1.Telecom Billing platform migration
2.Provisioning process deployment and end to end testing
3.Databases performance analysis and creation of framework for performance comparison
4.SLA Calculation Framework creation
5. Middle ware system creation to support XML to JSON provisioning
6.Automation of RAM entries creation on first usage
7.Knowledge exchange over technical teams (Soft Project)

Tasks:
 Controlled Billing and VAS platforms KPIs
 Controlled SLA on opened issues
 Controlled Bill Run and Invoices generation processes
 Acted as coordination and confirmation point for planned activities and upgrades
 Analysed platforms KPIs and planned required actions to avoid problems with limitations
 Coordinated activities of several departments during systems upgrade
 Controlled failures and problems investigation on Billing and VAS platforms
 Led the project for migration from Amdocs NBU to Huawei NGBSS platforms
 Acted as escalation point for customer services department
 Prepared performance evaluation for managed employees
 Programmed on Perl to automate routine tasks
 Produce procedures and systems architectural documentation Supported monthly invoices generation procedures
 Coordinated invoices reconciliation on Billing platform
 Controlled Billing and VAS platforms KPIs
 Controlled SLA on opened issues
 Controlled Bill Run and Invoices generation processes
 Acted as coordination and confirmation point for planned activities and upgrades
 Analysed platforms KPIs and planned required actions to avoid problems with limitations
 Coordinated activities of several departments during systems upgrade
 Controlled failures and problems investigation on Billing and VAS platforms
 Led the project for migration from Amdocs NBU to Huawei NGBSS platforms
 Acted as escalation point for customer services department
 Prepared performance evaluation for managed employees
 Programmed on Perl to automate routine tasks
 Produce procedures and systems architectural documentation Supported monthly invoices generation procedures
 Coordinated invoices reconciliation on Billing platform 
 Coordinated knowledge exchange between managed teams
 Controlled Billing and VAS platforms KPIs
 Controlled SLA on opened issues
 Controlled Bill Run and Invoices generation processes
 Acted as coordination and confirmation point for planned activities and upgrades
 Analyzed platforms KPIs and planned
Following are expectations on position:
1. Business Analyst
2. Technical Project Manager
3. Software Engineer
Position: IT Support
Category: Support
Experience: 11 years | English: intermediate


Support of the local company's IT infrastructure in the global structure.
Position: IT Support
Category: Support
Experience: 3 years | English: fluent


Upon graduation from university with Master’s degree in translation theory and practice and after military service I’ve gained valuable experience in translation and interpretation while providing linguistic support for engineers, designers and other employees at JSC Motor Sich. Gained IT skills while working at TATA Consultancy Services as Service Desk Representative. Obtained amazing experience with soft-skills area and individual approach to customers while working at Wix.com. I have strong problem solving capabilities. I am a fast learner, looking for new exciting projects and possibility to obtain new skills and experience