lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: support engineer
Category: Support
Experience: 11 years | English: pre

International Solomon University September 2007 - current time (academic leave)
Faculty of High Technologies
learning programming languages (Pascal, C ++, C #)

QA Start February 17, 2020 — March 12,
2020
Start IT
learning the necessary knowledge to get started in testing


Sql Basic on Stepick (Интерактивный тренажер по SQL)
In progress
Unipro December, 1 2021 - Today
Support engineer
•Software Consultation 
Testing new functionality
Checking for new versions
Receiving requests from customers for software refinement and bug fixes.
Checking requests for compliance with information, checking for basic errors.
Registration of applications\bugs for the development department

KnaipaPro July, 5 2020 — May
31, 2021
Support engineer\Team Lead
•Software Consultation (iiko)
Testing new functionality
Checking for new versions
Receiving requests from customers for software refinement and bug fixes.
Checking requests for compliance with information, checking for basic errors.
Registration of applications\bugs for the development department


MakeUp December 2, 2019 — March 2,
2020
Support engineer
•Accepting requests from company employees to finalize software and correct errors.
Checking requests for compliance with information, basic error testing. Registration of
applications for the development department•

KnaipaPro November 26, 2018 — October
16, 2019
Support engineer
•Software Consultation (iiko)
Receiving requests from customers for software refinement and bug fixes.
Checking requests for compliance with information, checking for basic errors.
Registration of applications for the development department

Mobizon May 29, 2018 — October 30, 2018
Support engineer
•Software Consultation
Traffic moderation
Registration of names for sending (Alpha names)

AIHelps February 4, 2014 — January 12,
2018
Head of Support Department\ Support engineer
•Setting up processes in the department
Introducing new processes to work
Software development and subsequent technical training, support, customer
consultation.
Checking requests for compliance with information. Registration of applications for the
development department
Testing new functionality
Error testing

VOKS September 11, 2008 — August
28, 2013
Support engineer
•Connecting new users
Hardware Replacement
Equipment setup
Network monitoring
Position: Support engineer
Category: Support
Experience: 2 years | English: intermediate


8 years as a system administrator (windows) in a government structure
2 years as a system administrator (windows, linux) in a private company
Last 2 years worked as a support engineer at PortaOne company
Position: Support engineer
Category: Support
Experience: 3 years | English: upper


April 2022 - now: Learning about programming/testing/analytics.
-Python: programming on Pyton 3.10, modules: Math, Numpy, Pandas, little bit of requests and bs4 IDE: PyCharm, Jupiter Notebook
-SQL:  basics of PostgreSQL, SELECT(inside select\union) , UPDATE,DELETE and etc.
-Basics of HTML/CSS, WEB, Linux, Statistics
-In line for learning: DWH, window functions, Tableau, Hadoop, Matplotlib :)

Jule 2021 - Jule 2022: MySky - international aircraft startup 
IT Recruiter, HR
-Working in an international product startup in the business jet industry
- Integrated work with Friendwork CRM in the recruitment team.
- Conducted training on working with Friendwork.
- Mentoring new employees of the recruitment department.
-I hold educational meetings on boolean search.
-I get recruitment requests from the C-level colleagues (all up to C-level specialists), evaluate and select candidates for QA positions, DevOps, Python dev, Machine learning|(CV, OCR), React dev, Ux\Ui desingers, Product Managers.
- I conduct onboarding of new employees and adaptation one-to-one meetings after 2 and 3 months
cooperation.
- I take part in the development of corporate culture.

September 2020 - July 2021: Dream-Job Recruitment Agency
IT Recruiter
Work with Friendwork CRM;
Carrying out a full cycle of recruitment;
headhunting, executive search, boolean and x-ray;
github, linkedin, habr.career, telegram, stackowerflow, job-sites, behance and etc.
Conducting telephone and skype interviews;
Soft skills assessment;
Recruitment of it\digital specialists from middle+ and higher to the positions of customers:
- Backend (C#,.NET, Java, Python, Php),
- Mobile Dev (Swift, Kotlin, React native, Flutter), 
- Frontend (vanilla JS, React, Vue, Angular and etc.)
- Other (Big Data, ML\CV\AI\NLP, Data Science, Designers, Pre-sales and etc.)
 
September 2019 - Septebmer 2020: "HR Triumph"
HR Director of non-it outstaff company
Position: Support engineer
Category: Support
Experience: 3 years | English: fluent


• Assisting the Sales department with technical questions from customers
• Preparing demos for prospects
• Advanced account configuration for new customers
• Monitoring accounts' health (work of the widget, data etc.)
• Responding to customers' inquiries through help desk software (Freshdesk ticketing system)
• Having video calls with customers and prospects (issues, implementation, integrations, technical questions)
• Working closely with the Development team (reporting bugs, getting help with complex technical issues)
• Writing and running scripts to perform routine tasks and make changes to the database if necessary
• Participating in weekly team meetings: providing oral reports on OKRs
• Creating and editing articles for external and internal documentation
Position: Support engineer
Category: Support
Experience: 1.5 years | English: intermediate

After the trial period, I quickly moved on to reviewing the tickets of my colleagues.
I work as a support engineer on an agricultural project.
 Responsibilities:
- Conduct the visual analysis of data and mark expedient areas for the improvement of exposition of data for a customer.
- Training of artificial intelligence.
Position: Support engineer
Category: Support
Experience: 2.5 years | English: intermediate


I work in a financial company, in the customer support department as a support engineer. Responsibilities include supporting customers and processing their requests, solving problems they have, communicating with partners, and assisting in solving issues. Solving technical problems. Work with CRM, documents, and payment systems. The desire to grow in professional skills and personal qualities, as well as to learn something new. For the last 10 months I have been working as a Team
lead (organization and provision of productive work,
training of young employees, communication with
customers, management and team)
It is important that the company provides all the resources it needs to be productive. The advantage will be the opportunity for career growth
Position: Support engineer
Category: Support
Experience: 11 years | English: intermediate


Last 5 years on Carrier company as support engineer. Before system administrator and IT manager.
Technologies: Unix, Linux, Windows, informix, Mysql, Oracle, virtual environments, servers and network equipments, C, C++, Java, bash scripting.
Position: Support engineer
Category: Sysadmin
Experience: 3 years | English: fluent

Handle trainings for customers (get them to know the company's product and adapt it to their business needs)
MySQL, Linux, Apache, SIP, Bash, Perl
Position: Support engineer
Category: Support
Experience: 4 years | English: upper

Work on position Support engineer for 3 years show weaknesses of different soft applications and can investigate different cases which will help to improve product development, improve quality and stability of the product
now working on position L3 support engineer for 3 years.
Passed couple coerces such as EPAM, SkillUp, was couple books such as " java philosophy" B. Ekkel have basic knowledge of JS, mediul leves with SQL, experience with Auto QA (selenium + JAVA)
Wanted to work on interesting project where can reach new levels in career and get new knowledge. work with new technologies
Position: Support engineer
Category: SQL
Experience: 5 years | English: intermediate

•    more than 7 years of practical experience in supporting and
     implementation enterprise management systems based on Oracle and Parus Enterprise
     products
•	good knowledge of SQL, PL/SQL  
•	experience in developing of SRS on the client side and outsource
•	understanding of Software Development Life Cycle
•	knowledge of SCRUM
•	familiar with web technology HTML, CSS
•	good knowledge of JIRA

Personal qualities:
•	team-player
•	excellent analytical and logical skills
•	extremely attentive to the details
•	quick-learner
•	positive approach
Oracle, SQL
Position: Support engineer
Category: Other
Experience: 3 years | English: fluent


SQL, Unix, TCP/IP, SMPP,  SNMP, SMS, USSD, Zabbix, Nagios, English
I don't have very strong technical skills but I would be glad to provide international customers with support in English, analyze client's issues, work with logs, databases, perform functionality tests, find bugs etc.
Main motivation - practice English on a constant basis and develop analytical skills.
Position: Support engineer
Category: Support
Experience: 3 years | English: fluent


Successfully served as a support engineer for more than 3 years, primarily addressing customer requests through email and ticketing systems, ensuring timely and effective issue resolution. 

Supporting SAAS applications for nearly two years, collaborating closely with various departments to deliver exceptional customer service.

Proficiently utilized a range of tools including Jira, Azure DevOps, Azure Data Studio, ServiceNow, Intercom, and Salesforce to streamline support operations and enhance customer satisfaction.
Position: Support engineer
Category: Support
Experience: 7 years | English: upper

Certification: - Apple Certified Support Professional (2017)
Support agent:
- Providing technical support for Company’s Software
- Troubleshooting software-related issues on Windows Mac OS and IOS
Technical supervisor: 
- Delegating tasks and set deadlines for internal team
- Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating
and adhering to new procedures,
policies and goals
Service Desk Agent:
- Processing operation tickets
- Working with requests from customers (creating user accounts, helping with UI issues (support related to product functionality, FAQs, etc.)
Supervisor/L1 Knowledge holder:
- Tracking quality of the project tasks
- Identifying gaps in processes
- Identifying agents’ knowledge, working with Team Lead/RM to give feedback on the associate’s project performance
Support engineer:
- analysing the data from database - managing permissions
- replicating issues in test environment
Position: Support engineer
Category: Sysadmin
Experience: 4 years | English: upper

Was Team leader in support department and successfully built from zero to hero new support team :)
Supporting FreePBX, Linux, automate some tasks on Bash/Python.
Basic knowledge HTML/CS/JS
Development integration on PHP (Asterisk dialplan/PHP_CURL).
Provisioning configuration servers via Ansible.
Working with Git
Handling issues with NodeJs/Mongodb stack applications
Handling issues with Mariadb such as overload/slow response/replications
Position: Support engineer
Category: QA
Experience: 2.5 years | English: intermediate


Team Lead of Support Department
- Introduction of a ticket system;
- Training of new employees;
- Team management;
- Load regulation for engineers;
- Organization of user trainings;
- Comunication with customers (email, phone, skype);
- Cooperation with developers and testing teams;
- Testing web and mobile products;
- Regression testing after upgrades;
- Promotion of products changes for quality improvement;
- Development of reports for customer (“Next Report”);
- Work with Jira, Confluens, internal Storage and Cloud.
Position: Support engineer
Category: Support
Experience: 3 years | English: fluent


Technical (hosting-related) correspondence with customers in English, including answering questions, assistance in the selection, installation, and configuration of the products and services of the company. Quality assurance (QA) work with internal customers.
Position: Support engineer
Category: Support
Experience: 3 years | English: upper

-Successfully implemented 2
different IP telephonies.
-Have optimized the escalation
process for telephony
problems, as result increased
efectiveness and resolution
time.
-Created full video course for
new employees adaptation
-Training new employees, assisting in processing low-level
issues -Creation of different manuals or video tutorials
-Constant work with IP telephony providers for better
connection, also supporting full cycle of API integration
-Administration of different CRM, AMS, ticket tracking
systems (freshdesk/bitrix etc)
-Creating, verification and supporting mail domains, and
their interaction with dierent servers.
Unisender/Sendgrid/Zoho
-Managing Card Processing (connecting and setting different
payment methods)
Position: Support engineer
Category: Support
Experience: 7 years | English: intermediate


Work experience in CRM systems: Foris OSS (billing system), CEM Huawei Smart Care, Oracle Siebel CRM, Magento CRM, Tradersoft CRM.

Remote access software: TeamViewer, AnyDesk.
Mail clients and office tools: IBM Lotus Notes, MS Office 365, Duo security, Active Directory.


Familiar with the OS:

Windows user level.
Ubuntu 20.04.2.0 LTS (Focal Fossa) level user.


Experience in filing and processing requests through: cms (complaint management system).

Experience in request tracking systems: Micro focus service manager, OTRS (Open source Ticket Request System), Atlassian JIRA/Confluence, Cherwell System Management.
Social and communicative skills (soft skills)

Experience in processing applications in the software of the financial broker "Modern Financial Solutions"
Position: Support Engineer
Category: Sysadmin
Experience: 0.5 years | English: intermediate

•	11.2022 – 05.2023 - Linux & Network Administration(PortaOne)
•	12.2022 – 02.2022 – Python Marathon(SoftServe)
•	09.2022 – 10.2022 – Python Core(SoftServe)
•	05.2022 – 07.2022 –Data Analytics Marathon (Power BI)(SoftServe)
•	05.2022 – 07.2022 –Data Analytics Marathon (Power BI).
•	04.2022 – 07.2022 – Data Basis course (MSSQL SERVER).
•	10.2021 – 02.2022 –"PHP Fullstack" course (PHP, JavaScript, Git, Linux, OOP, MySQL, Docker, SQL, HTML, CSS, Composser, CodeSniffer, SOLID).
•	04.2021 – 06.2021 –ISM Bootcamp (PHP, Apache, MySql) own framework developing
•	08.2020 –04.2021 –Back-end(PHP)course.
•	02.2020–05.2020 – QA Testing course;
2006 - 2022 - Zhytomyr Regional Branch of State Audit Service 
Head of the IT support sector
·      junior's specialist and colleagues teaching and supporting at first-time job period
·      LAN administration and servers operation under Windows Server;
·      Network, software and hardware support;
·      Oracle database administration;
·      Data operation included on PL/SQL language, client software Discoverer usage;
·    Report preparation, creation of graphs, diagrams, tables to analysis Regional branch activity for periods;
·      MS Access database creation and administration;
·      Electronic document flow system administration;
·    Creation and support of own client-server system to control critical tasks with its activity deadlines based on Delphi and Interbase.
I want to use and improve the knowledge I have gotten. To take part in an interesting project and contribute a lot of my ideas to it.
Position: Support Engineer
Category: Java
Experience: 2.5 years | English: upper


2019 - present
* Developing modules for Cisco NSO
* Communication with the team of application developers about the identified errors
* Support users in request/ticket system: Jira
* Ansible + Cisco NSO
* Developing automatization scripts: Bash, Python


Year of study at the courses in the "Step IT Academy"

Coursework
"BestPM" - multiplayer economic simulator
Used technologies:
Spring
Hibernate
JSTL
Used Database
MySQL

Skils after courses
Main: 
Half a year of non-commercial experience
Java Core 
 (Java Swing, IO, Generics, Collections),
Java Servlets, 
JDBC, 
Hibernate ORM,
Spring (Data, MVC) 


Databases:
SQLite, 
MySQL, 
Oracle Database,
PL/SQL;

Other: 
Maven, 
Tomcat, 
XML, 
Git, 
HTML/CSS/JS.
Position: Support Engineer
Category: Support
Experience: 2 years | English: upper


- 24/7 monitoring and managing incidents on customer's cloud platforms;
- Handling incoming tickets & alarms according to SLA;
- Developing, bug-fixing internal portal code (front-end), which provide monitoring services;
- Performing necessary actions or investigations according to customers requests;
- Developing front-end interfaces, which cower functionality of internal monitoring portal;
Preferably I'm looking for product company, where I could realize all my potential and bring some new ideas. But in the same time I'm ready to work for outsoursing projects. I would be happy to work with an experienced and motivated team, improving an interesting and innovative product and provide exelent support to customers.
Position: Support Engineer
Category: Sysadmin
Experience: 11 years | English: intermediate


5+ years of experience in system administration, design, implementation and maintenance of infrastructure solutions at OnApp
Experience with networking technologies (firewalls, bridging, routing, etc.)
Experience in MYSQL, MariaDB systems
Experience in Centos,Ubuntu, Fedora, etc... linux distros
Ubiquiti Wireless Access System
Experience in team management.
Position: Support Engineer
Category: Support
Experience: 7 years | English: fluent


9 years of total experience, with 4 years in Tier 2 Technical Support.

Skills: Advanced English (C1), Intermediate German, SQL, DNS, TCP/IP, Excel, Problem Solving, Troubleshooting, Impact Analysis, Log Analysis, Data Analysis, Root Cause Analysis.

Worked at Playtika, Ring, PayPro Global, Namecheap.
Position: Support Engineer
Category: Support
Experience: 2.5 years | English: intermediate

Courses:
CCNA Routing and Switching: Introduction to Networks
CCNA Routing and Switching. Scaling Networks
CCNA Routing and Switching: Routing and Switching Essentials
CCNA Routing and Switching: Connecting Networks
CCNA Security
Cybersecurity Essentials
CCNA Cybersecurity Operations
NDG Linux Essentials course in the Cisco Networking Academy
Introduction to IoT
PCAP: Programming Essentials in Python
Administrative user's profile in AD, Azure AD, and Google Admin (creating, changing, resetting a password, disabling, etc.)
Install, update, and configure OS Windows 10 
Working with: 
- apps: Splashtop, ScreenConnect, TeamViewer, Citrix
- ticket systems: Jira, Syncro, ZenDesk, Asana
- Office 365
Upgrading and configuring Cisco devices
I have been working with ServiceNow for the last year
Position: Support Engineer
Category: Support
Experience: 2.5 years | English: fluent


Briefly about myself:
- 2+ years experience in Customer Support (stack: Intercom, Aircall, Qcrm, Jira, Confluence, Slack, Kibana, Sentry) in FinTech and SaaS product companies.
- Always top rated by the volume of participated tickets and customer satisfaction rating (screenshots of the Intercom statistics can be provided by your request)
- Good understanding and experience in writing web-applications in JavaScript/TypeScript/NodeJS (HTML/CSS)
Position: Support Engineer
Category: Support
Experience: 3 years | English: fluent

IELTS - C1 
CEFR - Advanced C1
Chinese - HSK III
Business Applications Support Specialist (1,5 year): Backoffice & 3rd party systems support, email/rule automation (Outlook, Front), online business tools management (Exchange, NetSuite, Qlik), online security tools monitoring (365 Defender); US & Canadian markets

Customer Support Rep (1,5 year): service desk 24/7, tickets and chats (Salesforce), knowledge base entry (Confluence, Jira); European & US markets

Junior GameDev - internship (6 months): Unity-based educational game concept proposal, asset design, animation scripting.
Prefer daily shifts
Position: Support Engineer
Category: Support
Experience: 2.5 years | English: fluent


Ciklum 2018-2021  Greensill Project

Dnipro,Ukraine. Support Engineer 

l3,l2 and l1 support

Troubleshooting issues via Jira related to SQL queries, AWS account issues (reading logs and analyzing), JIRA/confluence/bitbucket related issues(accounts and projects), working with financial transactions, communicating and troubleshooting with customers via phone and other resources 

Educating new team members

Working as support engineer, also as team lead on a regular basis

Planning on educating and further work as DevOps
I don't prefer outbound/inbound calls
Position: Support Engineer
Category: Support
Experience: 1.5 years | English: fluent

At my current position I am a top performer within the project, team's mentor and Shift Leader's back up
Ciklum
Support Engineer
March 2021 - Present (1 year 3 months)

- Respond to customers’ request through chats and emails
- Provide first level support to the company’s clients by chat, e-mail (Tier 1, Tier 2, Tier 3)
- Understand and analyze customers’ problem, find appropriate and acceptable solutions
- Following up with a client to ensure the problem is resolved
- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
- Ensure customer satisfaction and provide professional customer support
- Provide regular and accurate reporting on a daily basis

Bao Home Textile 
Chain Store Manager, SMM
December 2019 - March 2021 (1 year 4 months)
Lviv, Ukraine
- Communicated with customers, employees and other individuals to answer questions and explain information
- Resolved all customer complaints while prioritizing customer satisfaction and at the same time respecting the interests of the firm
- Recruit, hire, train and develop emploee with the focus on providing excellent customer service and solid selling skills
- Made a work schedule for employees 
- Maintained and updated filing, inventory and database systems
- Worked with suppliers and provided constant availability of goods
- Worked on the development and implementation of new social media plans in order to attract new customers and increase brands awareness
- Created and analyzed digital content for social media platforms such as Instagram and Facebook
- Posted content on Instagram blog and managed social media activity

Camping 'Bursztynek'
Receptionist
June 2019 - August 2019 (3 months)
Kołobrzeg, Zachodniopomorskie, Poland
- Welcomed and greeted guests with great courtesy
- Ensured that guests are settled comfortably, made necessary adjustments if needed
- Prepared bills, handled and processed checkouts, took payments
- Handled complaints and problems

TOW Budivelnyy Alyans Hrup
Junior Accountant
January 2019 - February 2019 (2 months)
Khmelnytsky, Ukraine
- Organized packages and letters depending on the department
- Assisted in organizing documents
- Responsible for processing some of the primary documentation

Nestlé
INTERN IN THE FINANCE AND CONTROL DEP.
October 2017 - November 2017 (2 months)
Kyiv, Kyiv City, Ukraine
- Responsible for processing some of the primary documentation
- Assisted in organizing documents
- Filled in and edited registries of documents