lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support
Category: Support
Experience: 1 years | English: upper


Worked in a customer support and helped customers to solve their problems by answering the questions and providing the correct information.
Used to deal with difficult and conflict situations.
Communicated with clients by chats and phone as well.
Position: Customer support
Category: Support
Experience: 4 years | English: upper


Worked in customer support in banking for 4 years. Dealt with documents and verification of customer data.
Position: Customer support
Category: Support
Experience: 10 years | English: fluent


Worked with international clients and partners from all over the world in the industry of trade equipement for retail. A lot of projects implemented in France, Belgium, Canada and African countries. 
Fluent English and French. 2 years of Team Lead experience.
Position: Customer support
Category: Support
Experience: 0 years | English: upper

Languages:
English level B2 ( Upper - Intermediate )
Russian C2 ( Native speaker )
Ukranian C2 ( Native speaker )
Spanish A1 ( Beginner )

Main skills:
quick learner
communication 
multitasking 
stress resistance
Work experience:
Chief manager In Dental Clinic since 2018.

I have a lot of experience in working with different people.I can find a common with anyone. 
I can solve people's problems. Find answers to all questions.
I can organize internal processes and quality control. I can motivate employers and solve local problems.
I can teach people and control their tasks.
I am considering an assistant HR vacancy and customer support specialist.
Position: Customer support
Category: Support
Experience: 0.5 years | English: upper

Languages:
English level B1 (INTERMEDIATE)
Russian C2 (NATIVE SPEAKER)
Ukrainian C2 (NATIVE SPEAKER)
Work experience:
Dentist in dental clinic since 2018.

I have a lot of experience in working with different people.I can find a common with anyone.
I can solve any kinds of problems.Find answers to all questions.
I can organize internal processes and quality control.I can motivate employers and solve local problems.I can teach people and control their tasks.
Also I own the online store of vitamins and bioactive additives on Instagram with 15,000 subscribers. I know how to attract customers and make Instagram page in demand.
I am considering an assistant HR vacancy and customer support specialist.
Position: Customer support
Category: Support
Experience: 1 years | English: fluent

Hi all!
Here's the list of things I'm good at and what I'm proud of so far:
- English-Ukrainian/Russian Translation (Master's Degree)
- Customer Support
- Wedding/Party Organization (Have a Wedding Coordinator
certificate)
- Teaching/Tutoring in English (Bachelor's Degree)
- Music (Piano - Diploma with honors)
- Travel organization (Tickets, bookings etc.)
- Youth Conference in Germany (The theme was about social prejudices and how we can overcome those)
-Translating job for a company from Zhytomyr at IMM Cologne 2018 (Cologne, Germany)
Work Experience: 
Ignite Outsourcing
Computer Customer Support Specialist at Waze (Google Vendor)
February 2018 - Present Time
Zhytomyr Region, Ukraine
- customer support of Waze users and partners (municipalities, organizations)
via ticketing system
- crisis support: searching for relevant crises online (e.g. flooding, hurricane),
searching and uploading shelter/road closure information, reaching out to
users/partners
- walking customers through the problem
-solving process 
- bug reporting 
- editing the Waze map 
- updating the knowledge base and FAQ

Independent Translator (Freelance)
january  2012 - february 2018
Translation from English into Russian, Ukrainian and back

Wedding Factory - Zhytomyr
Wedding Coordinator
november 2017 - april 2018 
-Problem solving
-Partnership deals

English Tutor
seprember 2013 - may 2017 
Creating specific lesson outlines for individual lessons for kids and adults

IntellectRoom - Zhytomyr
English Language Teacher
september 2016 - april 2017 
- organizing lessons for groups of adults and children 
- organizing and leading Cooking Classes in English
- creating specific lesson outlines for individual classes

Education:
Zhytomyr Ivan Franko State University
Bachelor's degree, Teaching English as a Second Language (2013-2018)
Master's degree, English and German Philology · (2013 - 2018)
What I aspire to get from my new place of work is growth. That's pretty much the main thing. I know every position in the company is important in the grand scheme of things but I would love a job where I can develop and grow as a person and a specialist. 
Communication is quite important too, so I hope people at the office are nice and friendly. Competitive, but in a good way. Who doesn't like a bit of competition? 
I the product is challenging and innovating and not boring at the same time, I'm in.
Position: Customer support
Category: Support
Experience: 1 years | English: upper

-Export promotion for SME's: Ready to export (European Bank for Reconstraction and development, EU4Business)
-Marketing and Advertising at Creative Desing School, Lviv Ukraine
-PPC advertising , distance course at WebPromoExperts, Kyiv
Educational History

Uceda Institute
ESL  ( English second language) course | ( East Brunswick , NJ, USA)
Work Experience
Self- employed
Dobryi Pes -hot dogs cafe October 2018-February 2023
English tutor
Self-employed | August 2012-February 2022
April2021- present time (Lviv, Ukraine)
Career break for maternity leave
May 2018 - May2021 (Lviv, Ukraine)
Marketing Manager
Ice-Cream Service Ltd  |  February 2017 -  April 2018 (Lviv, Ukraine)

Office manager 2015-2017 Ice Cream Service Ltd
Cashier 7-11 Convenience store 2010-2012
Kodak photography 2008
I am ready to different tasks, the most important for me remote work and flexible hours
Position: Customer support
Category: Support
Experience: 4 years | English: upper


Working for a Swiss Investment Company. Represented customer and
administrative service for Swiss real estate investors.
Responsibilities: Solving tickets, Approving new leads, Coordinating
events, Working with CRM, Scheduling new calls, Creating/editing many
spreadsheets (investors, finances), Creating schedules for managers
Position: Customer support
Category: Support
Experience: 0.5 years | English: intermediate


Working in CRM-systems such as: Jira Vtiger. Providing first-class service to the company's client. Integrated processing of incoming information. Maintaining and developing client base. Technical support. Advising clients on the availability of products in stock, delivery terms and conditions. Drawing up invoices. Advising customers on products at entry level. Navigations through catalogs. Administrative support for the sales department. Preparation of sales reports. Maintaining ongoing projects.
Position: Customer support
Category: Support
Experience: 0 years | English: upper

I have grown from the position of sales consultant to the position of commercial director. Responsible for 2 countries.
Working in international company in the position comercial manager. 
Now company has suspended its activities in Ukraine.
Have big experience in team building, commercial part and strong customer support.
Position: Customer support
Category: Support
Experience: 4 years | English: upper


Zone3000
————————
Customer support 

	•	Provide technical support via Live Chat to customers around the world;
	•	Working with DNS system, DNS configurations;
	•	Managing email services and troubleshoot the most common issues with their features;
	•	Troubleshoot issues and resolve problems related to server performance, troubleshoot errors on the websites point to the server;
	•	Troubleshoot and resolve issues related to the MySQL and PHP configurations;
	•	Working closely with the CMS such as WordPress;
	•	Supporting and managing cPanel services.

CPARK
——————————
Affiliate manager

 CPARK is affiliate CPA network, specializing in such verticals like dating, mobile subscriptions, gambling and sweepstakes.

• Recruiting new publishers
• Managing communication and stimulating relationships with the current publishers
• Monitoring and reporting on competitors' affiliate campaigns and promotion
• Keeping of statistics and reporting activities
• Work with CPI, CPA, CPL model.
• Financial tasks.
• Campaigns setting up
• Monitoring and analysis campaign performance
• Market research and build audience targeting

Ciklum
—————————— 
Support Engineer

- Analyze and support internal app SeeTree. 
- Work with statistic in Google Sheets
- Report bugs in the app
- don’t take night shifts 
- no phone calls (only chats or tickets)
Position: Customer support/
Category: JavaScript
Experience: 1 years | English: upper

I created a website, resume site, and tried to create beginner applications for android. First project on python and first bot :). I’m learning quickly and I’m developing in IT.
I had experience in creating web-sites and applications for android
Resume site on html & css/ python bot , a little projects;
I have little skills in IT for now, but I would like to start my career in IT. I have a willing to improve my skills and knowledge
I don`t like to work night shifts
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate

- Was able to retain all existing customers during the war and ensure full sales of the product
- Got international quality certification for the product I worked with (ISSO 22000:2018 international certification). 
- Conducted internal audits. Got International internal auditor certification.
- Digitized accounting and shipment of organic products through electronic accounting. 
- Successfully worked with international documentation for shipping products overseas
- Successful management of a team of 15 people for 10 years.
1998 - 2020 quality control engineer and department head at Ukrspirt State Enterprise (15 persons under supervision)

Since 2020  quality control manager, head of department (10 persons under supervision).
Position: Customer Support
Category: Support
Experience: 3 years | English: intermediate

Cultural and social activities:
I was and still am the deputy head of the literary studio "Every 9".
Organized and participated in poetry readings, and literary performances.
I had publications in the Almanac of the literary studio and in the magazine.
Among other things, he was engaged in the organization of stand-up performances.
Organized art exhibitions.
I have basic knowledge of copyright and administrative law.
1. Journalist (Apprentice) 
Smoloskyp, Kyiv, 
My duties included communication with various people to gather important information and use it later in the articles. 
From 2018 to 2019

2. Social Media Manager 
Radio Hromadske, Kyiv, Ukraine
I Created, edited, and posted news articles on the website and on media platforms.
In 2019

3. Head of the department of large format printing 
Copy Center, Kyiv, Ukraine 
I maintained strong knowledge of all products, procedures, pricing plans, promotions, and service features. Managed a team of 5 people including creating weekly and monthly schedules.
From February 2019 to May 2019 

4. General Client Manager 
Copy Center, Kyiv, Ukraine 
In this position, I have maximized positive customer experience. I managed a team of 10 people and worked with CRM systems. Trained newcomers, and educate them on working procedures and safety precautions.
From May 2019 to April 2021 

5. Head of the department of large format printing 
ABC -Creative, Kyiv, Ukraine 
My duties included designing and helping others with designing various products that the company offered and adjusting to customers' requests. Worked with professional printing software and hardware. Worked with CRM systems.
From April 2021 to January 2022
I am looking for a new job that will inspire me! I want to work in a motivated team that is focused on results.
Position: Customer Support
Category: Support
Experience: 1 years | English: intermediate

- Diligent and dedicated
- Great soft skills, conflict resolving. Humble and helping the team
- Keep to my deadlines and don't make my manager push me for every task. Self-paced and motivated
1+years working with documents, 1+ years experience customer support (Emergency Response/Emergency Interactions), English - oral and written Intermediate, good communication skills.
Looking for part-time or project opportunities with the possibility to join full time in the future. No cold calls or outbound leads generation please. Ideal would be working with documents or chat support in shifts.
Position: Customer Support
Category: Other
Experience: 1.5 years | English: fluent

Kyiv National Linguistic University
Bachelor in Translation 
2015-2019
(2016-2019)Worked for SEO companies as a SEO Outreach Specialist. Managed and maintained database, communicated with site owners and built links to our customer site, created content plan and tasks for copywriters. 
(20120-2021)Lately worked for startups, as project manager and team leader. Created plans for site, collected and analysed data,  managed coworkers about their tasks, helped to solve any issues and supported in their tasks, 
Would like to improve my skills in Lead Generation and Support.
Hard-working team, career opportunities.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper


2016-2020	Self-employed	Zhytomyr, Ukraine
Tutor (English)		
•	Provided services of teaching English to children (6-14 years old)
•	Planned various learning and social activities for children 
•	Helped children to learn and improve their English 
		
2015, 2017, 2018 (seasonal employment)	Club Calimera Serra Palace	Antalya, Turkey
Receptionist 		
•	Assisted clients in solving their problems
•	Provided consulting to guests in relation to accommodation, check-ins and check-outs, room changing
•	Answered, screened and forwarded incoming phone calls 
•	Prepared bills and took payments

2018	IBE-commerce (remote)	Zhytomyr, Ukraine
Customer support manager		
•	Communicated with clients on Amazon
•	Solved problems 
•	Placed orders
•	Filled in tables with the required information

2019-2020	Davinci TS (remote)	Zhytomyr, Ukraine
Regional manager		
•	Looked for new partners for future cooperation
•	Solved unexpected problems 
•	Made agreements with hotels
•	Followed the payments and other financial operations

2020-2021	Choice QR (remote)	Zhytomyr, Ukraine
Customer support manager
•	Consulted potential clients
•	Solved incoming requests
•	Helped to install all the company’s tools and functions 
•	Conducted onboardings for new clients and employees 
•	Made reports about working results weekly

2021-2022	Choice QR (remote)	Zhytomyr, Ukraine
Customer success manager + CS team lead
•	Contacted clients for the retention
•	Researched clients problems and offer the best solution
•	Helped customers find success with the product over time
•	Was upselling and cross-selling company’s features 
•	Issued invoices and collected payments for plans
•	Hold meetings for the team to discuss questions and problems
•	Checked KPI of the team and work on the improvement 
•	Organized daily checkups to set a plan for each team member
Position: Customer Support
Category: Support
Experience: 2.5 years | English: upper

Hello, my name is Viktor.

I am a customer support specialist with 3+ years of experience.

During these years, I have acquired important skills for this particular position and gained experience with various cases.

I was also lucky enough to gain experience as a team leader, where I also successfully used my skills with my team.
2018-2020 - call centre support
2020-2021- Team leader of sales call centre
September 2022- December 2022 - customer support on WhiteBIT
March 2022 - August 2022 - Solid ES, Customer Support

For more details and responsibilities I can send with my CV)
From my new job, I expect to improve my skills, gain new knowledge and make more progress.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


2020 - 2021: Customer Support
Comprehensive customer support and consultations via e‑mail and live‑chats. Analysis and resolution of customer issues, handling customer refund requests, communication with other company departments.

2021 - 2022: Deputy head of the printing workshop
Printing of books in Braille. Experience in organizing teamwork in production.

2020-2022: Volunteer of the territorial defense support service
Provided consultations to potential contractors regarding service in the territorial defense. Provided information support to the unit, including contacting foreign journalists as part of interaction with the press service.

2022 - Present: Military
Joined military service from the first day of the war. Combat experience. Experience in organizing unit training. Experience in maintaining official documentation. Have the rank of junior sergeant, for some time I was a deputy platoon commander.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper


2021-2022 “Wirex”, technical analyst
Responsibilities: analyze technical issues
2020-2021 “Wirex”, support agent
Responsibilities: communication with customers
2019-2020 “Профпереклад”, project-manager.
Responsibilities: communication with customers
and executors
- no calls
- no night shifts
Position: Customer Support
Category: Support
Experience: 0 years | English: pre


2021, April - 2020, January – Audit Senior Specialist (2021)/ Specialist (2020) - Reviewer, Lviv PwC
Service Delivery Center
Responsibilities:
1. checking the quality of tasks performed by team specialists.
2. team management - monitoring of deadlines, regular assessment of the quality of work of
specialists with recommendations for its improvement.
3. cooperation with employees from foreign offices.
4. creation of manuals and instructions of processes for employees of the audit department.
5. conducting training for specialists.
 2019, December - June – Audit Junior Specialist, Lviv PwC Service Delivery Center
Responsibilities:
1. verification of disclosure of all needed information in the company's financial statements under
Polish national standards.
2. preparation of basic audit procedures and databases in the company's internal programs.
3. an inventory count at enterprises.
 2018, May - 2017, March – intern at the UCU Development Department
Responsibilities:
1. assistance in preparing and holding charity evenings.
2. creation of databases of organizations and enterprises.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper

- Learned English from “Zero” in 6 months
- Achieved promotions and received certificates for outstanding work in each of the fields I invested myself.
- My Video and photo works are displayed on the largest and most widespread TV platforms in the world - Emirates Airlines.
- Have great Adobe Package Knowledge
2 years of customer support experience in Dubai’s Media Company.
 Communicated with more then 30 different nationalities. 
Achieved promotion to a managing position.
Customer Support/ Help through phone, emails, live chat. 
Remote work and office work (either)
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


2 years of experience in Customer Support, in B2B, and B2C support, Customer Success and Support.  
Work in team and high ability of self organization. 
Experience in different tool and work in IT product company.
Position: Customer Support
Category: Support
Experience: 5 years | English: intermediate

I am a journalist. This profession has taught me to communicate with different types of people. I spoke with drunkards and with the top officials of the country. With musicians and scientists. I can explain in simple words the process of fluorescence and problems about the legalization of wage labor by the fiscal services.
34 TV-channel
Journalist/editor
- searching for hero of news item, experts
- communication with government and law enforcement agencies
- news item directing
- conduct an interview
- writting textes (from advertisement till criminal themes)
- receive utility complaints ect.

Skills:
Communication skills
work wiht a large amount of information
Grammatically correct speech
Business Correspondence
Negotiation skills
Teamwork skills
I search a job where I can grow ap as a specialist. To get new knowledge and skills.
Frendly team is also important to me
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent


- 3.5 years working as a Customer Care Representative and Personal Client Manager - сonnected to Project Management - worked with both clients and contractors
- Provided timely technical support to customers on the phone, chat, email
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Assisted with the placement of orders and refunds
- Analysed customer data to improve customer experience

- Effective interpersonal and creative thinking skills
- Strong team player
Position: Customer Support
Category: Support
Experience: 3 years | English: upper


3 years as a Customer Support Representative and Shift Manager:
 
- L1/L2 support 
- excellent knowledge of the SaaS system
- replying to customers' complaints or requests via chat, email, and calls (Freshdesk/Freshchat/Crisp)
- troubleshoot issues on the spot/advanced troubleshooting/resolution
- root cause analysis
- further investigation of the issues, involving operators and the dev team (Phabricator/Jetbrains Space)
- handling emails/calls with complex issues
- tasks management and prioritizing (Trello)
- creating and editing reports (Excel)
- training candidates
- team calls and meetings
- work in night shifts

Languages:
Ukrainian - Native
English - Upper-Intermediate
German - Pre-Intermediate
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent


3 years experience in Affiliate Marketing (Media Buying);
3 years experience in Customer Support Service;
4 years experience in people management and team development;
hold myself to high standards and work to improve constantly.
good analytical and problem-solving skills;
excellent soft skills;
a good team player;
ability to prioritize and multitask;
stress resilient and multitasking;
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


·       Able to handle complex calls and situations. 
·	Demonstrating empathy and understanding when communicating with customers. 
·	A proven track record of handling high volume calls. 
·	Can type up to 60 wpm. 
·	Excellent listening and problem solving skills. 
·	Excellent communication skills and telephone manner. 
·	Good keyboard skills and knowledge of customer service principles & practices.
·	Knowing 3 languages: Ukrainian, English, Polish.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: fluent


A customer service specialist with a bank of experience who has an average of 99% on
monthly audits and customer reviews. A customer-oriented individual committed to
providing prompt, professional, friendly and solution-inclined services. Proficient in the use of Helpdesk, Freshchat and Freshdesk but also open to learning. Attentively listened, diagnosed and provided adequate solutions for customers via Chats, E-Mails and Calls on some occasions.