lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Current - QA Test Manager, Scrum Master
Category: Project Manager
Experience: 11 years | English: fluent

Developed 2 custom test automation frameworks from scratch by myself.
English - Fluent
Danish - Intermediate (B1)
Norwegian - Intermediate (B2)

Domains: Investment, Banking, Trading, Healthcare, Accounting, Accessibility, Web Analytics, SEO software

Certified Scrum Master (PSM I)

I work in Norway now, used to work in Denmark, Germany, USA in the past.
Professional growth, friendly atmosphere.
Position: Cusomer Relationship Manager
Category: Support
Experience: 3 years | English: fluent

My significant achievement is boosting a pilot project called: Customer Onboarding. 

The customer received complete assistance starting with license activation, cleaning Mac OS, running a virus scan, and eventually cleaning junk files. 

Afterwards, I was responsible for cross-selling. Our client could receive an additional option - a personal Technician.
1. Resolved technical issues with Mac OS software.
2. B2B, B2C in Upwork
3. Cross sales & Up sales
4. Customer onboarding
5. Customer Care
6. VIP manager

I have a huge experience with HelpDesk, Jira, Salesforce, Livechat, Excel, Bria, and CRM.

Achievements: 
1. Best CSAT in the 3-rd quarter - 93%
2. Retention: >50%
To develop my communication and interpersonal skills.
Position: Custemer support
Category: Support
Experience: 3 years | English: fluent


1. English Teaching Experience:
Role: English Language Teacher
Description: Worked as an English language teacher for 2 years at Arpi Educational Center. Worked with Students of various levels, ranging from beginners to advanced learners. Developed and implemented lesson plans, conducted classroom activities, and assessed students' progress. Provided personalized assistance to students to improve their language skills, including reading, writing, speaking, and listening.
Technologies/Tools Used: Whiteboard and markers, textbooks, audiovisual aids, online learning platforms.
2. Customer Support Experience:
Role: Customer Support Representative
Description: Served as a customer support representative at TLSContact visa application center for 1 year.
Technologies/Tools Used:, email management systems, live chat platforms.
There are no strict exceptions.
Position: Custoer Support Representative
Category: Support
Experience: 5 years | English: fluent


For the past 5 years, I've worked in SaaS companies supporting US & Canada based customers via chat, emails and phones. 
Over the years, my responsibilites shifted from L1 Support to L2/L3:
Handled escalations and high priority cases.
Cooperated with other departments (Success, Product) to ensure customers are satisfied with the services provided.
Analyzed, tested and logged bugs in Jira (Assisted Engineers with any help they required)
For the past year, besides responsibilities above, I've also worked closely with Team Leads and was in charge of micro-management tasks: managed daily workload of Support agents, was the first point of contact for any issues or questions they had, made sure monthly CSAT goal is reached.
Position: customer
Category: Support
Experience: 5 years | English: upper


An attentive to detail individual armed with over 5 years of experience as a finance professional in a fast-paced environment, efficient in all aspect of bank management and operation, including account management, customer service, staff coordination, Logistics and cash movement. This is combined with exemplary customer service, general office management skills and thorough knowledge of the banking/finance industry. Dedicated to effective and innovative management techniques to ensure the success of the reputable organization.
Position: customer
Category: Support
Experience: 4 years | English: upper


I have good experience working as a Customer Service Assistant and Chief Personal Assistant in US companies (remotely), Content manager, and SEO assistant. I had been working as a personal chief assistant at a US IT service company (locally and remotely). Also, have experience as a Customer Support Team Member for over 2 years now in the US company as well. I really want to be productive and useful, also I want to grow in getting new knowledge to build my remote career. I’m good with Microsoft Office Suite, with Google docs and tables, CRM, different applications for the Customer Support Team, Content manager tools, familiar with some Google analytics tools, video editing, and animation. Have experience with Slack, Trello, Asana, Bitrix. Also, I have experience in proofreading, transcription, translation (English, Russian, Ukrainian, Romanian conversational, Hebrew basic). Took part in preparing a project to Pre-Sale ICO, link building, posting, project promotion (blogs, forums. Platforms), etc. Learn quickly new areas.
Customer Support Team Member 
Personal Assistant
Customer Service
proofreading, transcription, translation (English, Russian, Ukrainian, Romanian)
Position: Customer
Category: Other
Experience: 0 years | English: pre

Communicate with people on the show around all over the world.
Creating ideas for the show.
Organization people in work.
Found solutions in difficult situations.
26 years old, currently live in Ukraine, Dnipro.
Professional sportsmen in diving, performing
in different countries such as Germany, China,
Thailand, and Taiwan, easily communicate
with people.
Trying to find something for myself.
Position: Customer
Category: Support
Experience: 0 years | English: intermediate

CEO esports organization
Community manager
Worked in esports sphere. And want to study HTML and another.First time i don't need big salary because i want and need to learn and test my skills. Now money not necessary.
Honestly, i will work in evnening or night
Position: Customer Advisor
Category: Support
Experience: 4 years | English: fluent


EMPLOYMENT HISTORY

1: Advisor English at Foundever Portugal. 
    17th April 2023 Till Date

• Provide friendly and efficient service to the worldwide Airbnb community.
• Be the first point or contact to handle and resolve customer issues.s
• Respond professionally to inbound phone calls and emails. including urgent situations
• Identity and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer’s emails
• Research information and troubleshoot problems using available resources.s
• Arbitrate in situations between users.
• Monitor and control Numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals.

2: Medical assistant at Nissi hospital Aba, Abia State, Nigeria.
 02/2021-09/2022

• Taking medical histories.
• Explaining treatment procedures to patients.
• Preparing patients for examinations.
• Assisting the physician during examinations.
• Collecting and preparing laboratory specimens.
• Performing basic laboratory tests.
• Instructing patients about medication and special diet


3:  Teleperformance Ukraine Vatslava Havela
Blvd, 6з, Kyiv, Ukraine, 03124 4/2020– 1/2021
 
CUSTOMER REPRESENTATIVE

• Calling potential clients to initiate sales and solutions to customer needs
• Handled inbound calls from customers regarding all aspects of the company’s business- like enquiries on products and invoices. • Primary point of contact for customers with regards to requests for Quotations and availability of company’s products.
• Communicating with clients to understand their needs and offer solutions to their challenges as much as possible.


4:   Global Prince and Princess international impex, Aba ,Abia State 
02/2018-01/2020 

Sales assistant

• Serves customers by selling products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers. • Submits orders by referring to price lists and product literature.
Position: Customer Advocate, Technical Account Manager, Pre-Sales Manager, Delivery Manager, Customer Success Manager
Category: Project Manager
Experience: 10 years | English: fluent

Successfully communicated and launched projects with partners all around the world. All the projects I've been engaged with indicate sustainable growth of clients and revenue.
Happy to assist IT companies with the delivery of their products to end customer and pre-sales activities. I perfectly know how to plan a project from scratch and manage it or give a push to a stuck project in order to finish it ASAP.

Over 5 years of expertise in project and pre-sales management for clients from the USA, Brazil, Italy, Germany, Switzerland and many other countries allow me to properly manage the projects, taking into account the peculiarities of clients and their use cases. Great delivery and support processes let partners promptly launch their business projects and this naturally leads to the lead conversion boost and revenue growth.

My core responsibilities are: 
 Project management: planning, calls with clients, control over the tasks, reporting, webinars, support training;
 Channel management: analysis of analytical reports, elaboration of suggestions aimed to improve business metrics;
 Pre-sales: demonstration of product abilities, assisting with testing activities, CRM management;
 Post-sales: organization of task implementation, preparation of task description, control over the task implementation, reporting, verification of results, collection of feedback;
 Team leadership: hiring, onboarding, team weekly planning, control over the tasks processing, JIRA management, performance review, weekly reporting to top management.
Customer advocate\Success management (stepping in to solve complex situations with partners to ensure the highest customers’ satisfaction level, business metrics analysis, detection of bottlenecks and elaboration on the preventive measures to ensure stable business growth)
I am ideally looking for a long-term business relationship. Hope to find a stable yet proactive IT company for getting mutual benefits and reaching the highest business score.
Position: Customer agent
Category: Other
Experience: 0 years | English: fluent

I'm looking for a start here in Ukraine, I live in Rivne, looking to begin a new career.  Highly motivated and ready for a chance to be a valuable addition to your company.
Fluent in English, born and raised in Canada.  40 year old man with a full native command of the English language and Studying Ukrainian language.

Skilled in Photoshop, Communication, Problem solving, Research, Program installation.
Position: Customer agent
Category: Support
Experience: 2 years | English: intermediate


Work in the position of a Junior Customer Support Representative. Work via emails and chats using resources such as Confluence, BO, etc. The main point of my job is to provide customers with high-qualified support related to the company’s product. In the meantime, work on other different tasks, including the investigation of the work of other companies and implementing new features and benefits within the current product to improve its quality.
Position: Customer Agent
Category: Support
Experience: 0.5 years | English: upper

Perhaps it's my fearless to working in stressful situations. We have specific Customer so it's kinda complicated to make him satisfied but I cope.
It's my first job experience and I believeI got it a lot.
Greetings to all.

I'm currently working on Customer Supervisor position in Teleperformance Inc.

My key abilities are :

- reporting by Excel
- communication between high and first line management
- flexibility to work
- manager of customer agents
I haven't any preference to my future job company.
I would like to work at team love company where I can do self-improvement everyday.
Position: Customer and sales representative
Category: Support
Experience: 3 years | English: fluent

Telephone Service: professionally processed 80+ calls per day, providing information
and service to ensure customer satisfaction.
Customer Relations: Earned high marks for customer satisfaction, company-wide.
Customer Follow-up: Ensured that customers were satisfied with company products and
services by making purchase follow-up calls.
Conflict Resolution: Responsible for handling customer account inquiries and accurately
providing information to ensure the resolution of product complaints and customer
satisfaction.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Having worked in a call center for 3 years, I have plenty of experience listening carefully to the needs of my customers before efficiently working to solve their problems and explain the solutions. Most customers already begin to feel taken care of once you listen carefully to their concerns. Asking clarifying questions, repeating their concerns, and simply quietly listening are helpful ways to demonstrate that you are listening and that you care about their problems. I worked to increase my ability to writing professional responses letters to customers communicate with a customer through phone calls or text messages. I always listen to customers and helping to resolve their issues so that they remain happy and loyal.All of these components lead to happy and loyal customers, which I know is the ultimate goal of a company.
Position: Customer and Software Support
Category: Support
Experience: 2 years | English: upper


Currently, I have been working for 2 years as a "Software Support Sector User Support Specialist" at OptimaPharm.
Using MSSQL, I solve technical/system problems of clients, analyze data and create reports, identify bugs and malfunctions and write bug reports to relevant developers.
I take seriously the tasks and needs of clients. Always ready to learn something new and easily adapt. Communicative and stress-resistant.
I am looking for a job with a convenient schedule that I can choose myself and, accordingly, gain new experience to improve myself as a specialist.
Position: Customer and Technical support
Category: Support
Experience: 4 years | English: fluent


I was given a project to get more client for our various courses and organize a career program regards this, I used google sheets to input names and have a good follow-up sheet and used charts to explain and give detailed analysis, executed good communication skill to discuss project execution with top stakeholders. I want to learn more on most of this application skill because there are more and more application skills out there, I am open to learning
Position: Customer and Technical Support Manager
Category: Support
Experience: 3 years | English: fluent

Throughout my tenure as a Customer Success Manager at my previous companies, I achieved significant accomplishments in driving customer satisfaction, revenue growth, and operational efficiency. Notable achievements include:

Developed and executed strategic account plans, resulting in a 100% increase in customer satisfaction and upsell revenue.
Implemented proactive customer success strategies, reducing churn rate by 100% and driving higher customer retention.
Utilized data-driven insights to optimize product and support, leading to a 40% decrease in customer tickets and improved satisfaction.
Collaborated cross-functionally to resolve complex customer issues, reducing escalations by 80% and achieving higher satisfaction scores.
In my role as a Customer Success Manager at ABC Company, I successfully managed a portfolio of key accounts, consistently exceeding customer expectations and driving high levels of satisfaction. I developed and executed strategic account plans, resulting in a significant increase in customer satisfaction and revenue growth. Utilizing CRM software such as Salesforce and Zoho CRM, I effectively maintained a centralized database of customer information and tracked customer interactions. To enhance customer success, I implemented the customer success platform Gainsight, enabling me to monitor customer health scores, track customer journeys, and efficiently manage tasks. Conducting regular business reviews with clients, I utilized analytics and reporting tools like Tableau to present data-driven insights for informed decision-making. Collaborating cross-functionally with sales, product, and operations teams, I utilized communication and collaboration tools such as Slack and Zoom to foster seamless teamwork and achieve shared goals. Furthermore, I led comprehensive customer training sessions, leveraging customer onboarding and training tools like WalkMe to drive product adoption and usage. Lastly, I implemented customer feedback initiatives using survey tools like SurveyMonkey to collect and analyze valuable customer insights, enabling continuous improvement of the customer experience.
Position: customer care
Category: Sales
Experience: 3 years | English: fluent


•	Answer and directing visitors and phone calls to relevant members of staff; Processing directing mail and incoming packages deliveries.
•	Delivering excellent experiences to our walk-in guests, greet visitors and direct them, engage, answer and resolve any queries that they have.
•	Entirely responsible for replenishing and taking stock of office supplies and inventory.
•	Being a point of contact for a range of staff and external stakeholders.
•	Ensuring that all visitors and staff adhere to and observe all COVID regulations as provided by the Ministry of Health and providing.
•	Prepare and collate all documents for opening client files and opening the files. Once opened, ensuring that all the files are delivered to the Director’s office.
•	Overseeing the attendance register and giving a report to the Director on who has reported to work and who has not.
•	Providing admin support to Director’s office, Warehouse, Operations and Move Coordinator teams.
•	Performing other clerical receptionist duties such as filling, photocopying, printing and scanning
•	Supervising and overseeing the Office Assistant to ensure the office environment is clean.
Position: customer care
Category: Support
Experience: 4 years | English: fluent


Data Performance Engineer (SQUAD)
	•	Implemented marking objects on video and identified fluctuations on audio using a diverse set of tools and technologies.
•	Conducted detailed analysis of videos and audios based on specific predefined categories, ensuring accurate categorization and classification of content.
•	Produced comprehensive reports presenting the results of marking, providing valuable insights and actionable information to stakeholders and decision-makers.

Operator NBH (Ring Ukraine)
	•	Conducted rigorous content moderation in strict adherence to the company's policies and guidelines, ensuring a safe and respectful online environment for users.
•	Reviewed user-generated content to assess compliance with applicable laws and regulations, including identifying and addressing hate speech, bullying, harassment, and other prohibited content.
•	Scrutinized content for obscene language and assessed the presence of pornographic, violent, or mocking images such as photos or videos, diligently upholding state laws and safeguarding customers' positive experience.
•	Educated newcomers, imparting comprehensive training on content moderation procedures and company policies.

Projectionist (Movie Theater “Cinema Citi” LCC)	
•	Curated and designed playlists for weekly Digital Cinema features, ensuring a captivating and seamless cinematic experience for the audience.
•	Created DCP (Digital Cinema Package) content and features tailored to meet the specific requirements of clients and studios.
•	Conducted preventative maintenance on Digital Cinema servers and projectors, minimizing downtime and optimizing equipment performance.
•	Conducted preventative maintenance on 4DX technology equipment, ensuring optimal functionality and enhancing the immersive movie-going experience.
•	Troubleshooting complex technical issues, promptly resolving problems to maintain uninterrupted operations.
•	Educated newcomers, providing comprehensive training on Digital Cinema operations and technology, thereby fostering a skilled and efficient team.
Position: customer care
Category: Support
Experience: 1 years | English: fluent


My last concluded project was with PTAD Pension Transitional Arrangement Directorate, under CSPD  Civil Service Pension Department, where there was so much complaints coming from the pensioners of CSPD over the years. I and my team were able to sort all the complaints. For instance, I was in charge of the customer service center where I took all the calls regarding their complaints. I also collected data  for my record keeping using MICROSOFT EXCEL. At the end, we were able to sort all the complaints, and place all the pensioners who needed to be placed back on the monthly pensions. I would love to improve more on Customer service and data collections skills.
Position: customer care
Category: Support
Experience: 1.5 years | English: fluent


Worked as a the call center operator and receptionist
Handled requests and concerns over payments
Made sure the questions and concerns were addressed on time
and in a decent manner
Made progressive ideas to enable team work
Position: Customer care
Category: Marketing
Experience: 4 years | English: intermediate

- Keeping strong trustfull relationships with existing adverts
- Attracted new adverts and publishers who are still working and profit
- Increasing project revenue via scaling incoming payment % and personal payment terms
- Contestation fraud in project favor
- Fast and smart filling offer base with new, exclusive campaigns
2 Year ORTB customer Care / Digital buying
1 Year as Customer Support (gambling) 
2 Years at CPA Affiliate marketing (Affiliate manager, account manager)
- Developing, maintaining and growing business with existing and new advertisers. 
- Creating trusted business relationships with adverts.
- Implementing new offers, exllclusive deals and tests before launch.
- Deep understanding of tracking implementation solutions (S2S)
Expectations:
Growing interesting project
Competitve salary 


Not interesting :
Gambling 
Casino
Crypto, forex
Dating / Social tech
Position: Customer care
Category: Support
Experience: 1.5 years | English: fluent

I like connecting people, making things happen, organizing transport, handling logistic issues.
Answering multi-line phone system to respond to inquiries and transfer calls. Using internal software to process reservations, check-ins and check-outs, performing different clerical tasks, organization and office management, shipping correspondence, retrieving mail, packages, documents. Handling customer complaints, providing solutions, processing customer accounts and file documents, organizing shipping, processing payments, orders, maintaining a database of customer information, assisting customers with every need.