lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support Specialist
Category: Support
Experience: 2 years | English: upper

Improved my english level, technical and interpersonal skills in general.
Hello! My name is Mihail and I am technical support specialist. I also have a solid grip of the fundamentals of 
web development using HTML, CSS and JavaScript.
What did I do on my previous position:
1. Communicated clearly asking informed questions and listening actively to provide targeted support for 
technical issues.
2. Guided users through detailed hardware installations and technical fixes via phone call and email.
3. Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
4. Solving technical problems and providing step-by-step guidance
Position: Technical Support Specialist
Category: Support
Experience: 5 years | English: fluent


Here's the overview of my work experience.

Customer Support Specialist
Mar 2021 - present 
Praxis
•	Communicating with merchants and payment service providers via chats, tickets and calls
•	Reviewing API communication in order to find errors and discrepancies
•	Participating in creation of internal documentation
•	Testing the solutions

Middle Customer Support Specialist
Nov 2020 - Feb 2021 
TEAM International 
•	Participating in support processes' establishment;
•	Creating guidelines (both internal and external);
•	Creating support SLPs;
•	Testing the application;
•	Creating test cases and bugs;
•	Verifying user stories and bugs.

Customer Support Manager
Jul 2018 - Apr 2020 (1 year 10 months)
G5 Entertainment AB 
•	Delivering support to customers by providing information in response to inquiries via helpdesk;
•	Monitoring customer complaints;
•	Creating FAQs and user guidelines. Posting them to company's website and helpdesk;
•	Processing customer feedback and escalating issues that require further investigation.


Customer Care Agent / Customer Care Mentor
Sep 2017 - May 2018 (9 months)
Productech 
•	Identifying and solving customer issues both via phone line and emails
•	Handling and managing web tools for customer support
•	Keeping a record of each inquiry
•	Escalating specific problems to the supervisor or transferring them to the appropriate team if needed
•	Providing assistance with creating internal documentation
•	Teaching the newcomers and doing my best to help them to get involved into the workflow ASAP

Customer Support Representative
Jul 2016 - Jul 2017 
Namecheap, Inc. 
•	Working with customers in chats/tickets and providing technical assistance.
•	Monitoring and responding to tickets, monitoring alerts and general inquiries from internal and external customers.
•	Communicating with shift replacement personnel on any and all outstanding and escalated issues.
•	Working with detailed documentation of the technical troubleshooting and issue resolution within the company system.
•	As a trusted advisor, creating and maintaining effective customer relationships with customer satisfaction as the ultimate goal.
•	Maintaining the technical/physical integrity of customer solutions.
•	Working with management to establish or revise procedures and processes as necessary.
•	Maintaining a working knowledge of all products, processes and systems. 
•	Performing other duties as assigned.
Position: Technical Support Specialist
Category: Support
Experience: 4 years | English: upper


Highly motivated Technical Support Specialist with expertise in software installation and configuration seeking a challenging role. With strong technical and communication skills, I am eager to join a dynamic and forward-thinking company to contribute to their success.
Position: Technical Support Specialist
Category: Support
Experience: 3 years | English: fluent


Hi! My name is Evgeniy Velichko

Please see a recap of my past experience down below:

Working with various types of customers, both end-users and B2B clients from Canada and RSA. 
Dealing with non-stoppable flow of clients.
Using all types of communication channels. Phone lines, ticketing systems, emails, chats.
Handling difficult customers to avoid any conflicts with the company from their side and being flexible in conversation with them accordingly, choosing an individual approach.
Collaborating with devs and dev-ops team, being a communication bridge between a user and a developer.
Ability to learn a new product fast enough in order to be a reliable source of information and assistance to customers.

Currently looking for new challenges and opportunity to use my english in delivering best customer experience and expectations.
Dealing with tasks that involves thinking and researching, collecting information.
Future (possible) relocate to Europe/other country
Position: Technical Support Specialist
Category: Support
Experience: 4 years | English: upper

Learned new skills in repairing and maintaining office equipment on my own using the Internet (sometimes even printed out the manuals to have on hand). Since in those days there was not so much information on YouTube, everything was not achieved so quickly and easily. A lot of information had to be checked and sifted. Now it's basically the same, you have to think and analyze everything you find or hear
I have more than 5 years of experience in IT support. During this time, he has gone from simple PC assembly to repairing laptops and printing equipment, he has skills in working with soldering equipment. He learned the technique of refueling laser cartridges on his own. Involved in field tasks for repair or maintenance of office equipment in educational institutions.
I would like to find a job where I can use my abilities as effectively and usefully as possible to benefit clients
Position: Technical Support Specialist
Category: Support
Experience: 1.5 years | English: fluent


I'm an organized and experienced technical support agent with excellent soft skills, teamwork, and a desire to learn more. Committed in promoting the highest standards and company values.
- Assisted customers via Live Chat, phone, and Email.
- Helped colleagues with their inquiries regarding new issues.
- Followed procedures and generated video recordings to explain the most common questions.
Position: Technical Support Specialist
Category: QA
Experience: 3 years | English: pre


•Implementation and support of software users of the company's products.
•Consulting clients regarding the functionality of the software.
• Resolution of conflict situations (errors in the system operation, hardware settings, data exchange errors, etc.).
• Installation and configuration skill
 Windows, Ubuntu, Debian.
•Experience in Linux systems.
Terminal experience.
•Problem solving, software installation, configuration and hardware installation.
•Remote troubleshooting, remote diagnostics of RMC, connection / disconnection of peripherals.
•Connection/disconnection/configuration of Registrar of settlement operations (RRO) , scanner, POS-printer.
• Compilation of technical articles and checklists in the knowledge base.
•Help with operation and setup of POS systems, cloud management accounting system.
•Testing and training, setting up self-service systems.
•Manual testing
• The skill of compiling and working with test cases, checklists and bug reports. Product quality control
Position: Technical Support Specialist
Category: Support
Experience: 1 years | English: upper


- Installing software, installing and configuring client operating systems;
- Administration of Windows software;
- Restoration of existing and preparation of new workstations, assembly and upgrade of PC;
- Connection, configuration of office equipment and computer peripherals;
- IP telephony application setting up and administration;
- Providing technical support to users remotely;
- Receiving and processing requests from users in the ticket system;
- Advising users on issues related to computer, office equipment and corporate software;
- Support users work on terminal servers (Windows Server);
installing and configuring a Linux-based system;
managing users and files, processes and services;
working with relational databases, configuring replication and executing various
 SQL queries;
configuring and administration computer networks, because I am well versed in
their structure and data transmission via the Internet;
configure a web server and set up a website linked to the database;
working with log files, search and solve problems (I have practical skills in
troubleshooting);
identifying and fixing server performance problems
Position: Technical Support Specialist
Category: Support
Experience: 4 years | English: upper


I studied Analyst Programmer and I have a degree on Networking, I have some courses about programming and most of my projects are just personal to practice my skills, I really love making solutions and I love to work with react I think that is a good library, I have a lot of experience working like IT support, resolving problems and give support to final users, I have been working with Clients for more than 7 years on Retail, IT Companies and Production Factories. In my last 4 jobs I have been responsible to give the best service to Clients and was responsible too for give training to other people to them and I worked like a really good leader. I have a lot of experience too giving remote support in a lot of technologies related to Linux, Microsoft and others....
Position: Technical Support Specialist
Category: Support
Experience: 1.5 years | English: intermediate

I studied at Black Sea National University (Mykolayiv) and I have a bachelor degree in Computer Science and Information Technology. I am responsible, punctual, fast-trained, attention to detail. I have a great desire to work and increase my skills and grow up as a specialist. I have practical skills in SQL, HTML, XML, XSL, Jira.
I worked as a L2 Support Engineer at RaiffeisenBank

My responsibilities were:

• Resolution of incidents
• Development of loan agreement templates
• Administration of users of the Bank's system
• Product catalog administration
• Writing scripts to automate routine processes
Good environment, opportunity to grow as a specialist.
Position: Technical Support Specialist
Category: Support
Experience: 0.5 years | English: upper

During my work in various companies, I did not conclude transactions for thousands of dollars, but in return I provided a reliable employee who approached his work with responsibility and perseverance and did everything possible to achieve mutual benefit.
I worked in call centers, where I got my first work experience. I have experience in video editing, I also worked as a QA Engineer, not so long ago I became interested in technical support, at the moment I work in this field.
I am looking for a company with which I can grow and gain experience to further improve my own skills and abilities. I am looking for a company that may be quite a bit on the market but has experienced and most importantly motivated employees who will benefit the company and at the same time themselves.
Position: Technical Support Specialist
Category: Support
Experience: 3 years | English: fluent


Livingston Research
ZIK TV Channel
SAMOPOMICH Political Party
Waiting for interactive and interesting working experience, finding out how the industry works from within
Position: Technical Support Specialist
Category: Support
Experience: 2.5 years | English: upper


Middle Technical Support Specialist
airSlate | 04/2022-04/2023, Lviv
Providing extensive assistance in product related issues.

Customer Care Engineer
GlobalLogic | 10/2021 - 12/2021, Lviv
Worked on Kaltura project.

Middle Support Agent, Sub-Team Lead
Clario Tech | 06/2020 - 09/2021, Lviv
Providing telephone and online customer support for
50,000+ customer accounts across the world.
Delivering an excellent customer experience, helping
customers choose the right product and/or service for
their requirements
Conducting problem solving and troubleshooting
Providing technical help to colleagues if required
Achieving personal and store KPIs , consistently
exceeding key performance indicators, and individual
and score targets

QA Engineer
Unicorn Systems | 06/2016 - 08/2018, Prague
Writing test cases (test scenarios);
Identifying, recording, documenting bugs;
Tracking bugs;
Re-test of repaired defects;
Tracking the errors in the life cycle;
Functional testing;
Discussion of fixes with developers;
Position: Technical Support Specialist
Category: Support
Experience: 1.5 years | English: upper

*ask me to send CV or contact me directly
MMO game currency seller
10.2014 - 03.2020
During the specified period I gathered, sold and resold virtual currencies in various online gaming projects. In addition, I provided a real-time customer support for american, european, russian and asian customers via chat and voice communication in English, managed delivery processes and cooperated with other suppliers of digital currencies.

Tier-1 Technical Support Specialist
10.02.2022 - ...
Investigate, resolve and conduct in-depth troubleshooting of hosting, email, database and other web-related issues using internal resources, e-mail and live chat
- interesting project
- decent salary
- cool team
- career growth
Position: Technical Support Specialist
Category: QA
Experience: 6 years | English: fluent

"Satisfied" customer review. It is really not so easy to achieve something in the position of technical support.
But ... Maybe some solutions "How easy it is to fix something in the DB" when it was not fixed by the developers?
Most of the technologies I use and responsibilities in my current job are listed on my LinkedIn profile.
I want to develop into a more technological specialist - QA, DevOps, etc.
I am also learning Blender and Unity.
Well ... I've had enough calls and shifts. I want to work with products and my team, but not with clients.
Yes, I can take an interesting support position, but only if it allows me to subsequently develop in a direction other than technical support.
Position: Technical Support Specialist
Category: Support
Experience: 2 years | English: upper

- Maintained a consistent record of exceeding customer satisfaction targets, receiving positive feedback from over 90% of surveyed users.

- Created a comprehensive troubleshooting guide for common technical issues, reducing the average resolution time for recurring problems by 25%.

- Collaborated with the development team to suggest and implement UI/UX improvements based on user feedback.
- Provided prompt and effective technical support to users of the company's cryptocurrency trading platform, addressing inquiries through email, live chat.

-Assisted users in troubleshooting issues related to account access, trading execution, deposit and withdrawal processes, and platform functionalities.

-Collaborated closely with the development and engineering teams to identify, reproduce, and escalate technical issues that required advanced technical solutions.
Resolved complex technical problems by guiding users through step-by-step processes, offering clear instructions.

- Documented user inquiries, technical issues, and resolutions in the company's ticketing system to maintain an organized and up-to-date record of support interactions.
- Created and updated knowledge base articles and user guides to empower users with self-help resources and reduce the volume of recurring support requests.

- Communicated proactively with users to provide status updates on ongoing technical issues, ensuring transparency and managing expectations.

- Collaborated with the quality assurance team to test new platform releases and updates, identifying potential issues before they were deployed to users.

- Participated in cross-functional meetings to provide insights from the support perspective, contributing to the enhancement of user experience and product development.
Position: Technical Support Specialist
Category: Support
Experience: 1 years | English: intermediate


Store administrator
Organization and control of work of staff.
Resolution of conflict issues.
Organization of deliveries and receipts, revaluations and inventories.
Preparation of monthly store reports.
Fulfillment of store schedules.

Head cashier
Work organization of the store.
Opening and closing of the work shifts.
Control, organization and training of the cashiers team.
Control and work with primary accounting documentation.
Work with clients.
Resolving of conflict situations with customers.
Reception and dispatch of deliveries, work with incoming and outgoing orders.
Preparation of monthly reports.
Fulfilling both personal and store schedules.

Amazon FBA seller
Selection, analysis, product categories on the Amazon marketplace.
Search, analysis, negotiation, purchase and settlement with suppliers.
Maintaining and controlling logistics from the supplier to Amazon.
Maintaining product databases.
Receiving invoices.
Working with customers, solving any problems that arise.
Communication with Amazon support.
Position: Technical Support Specialist
Category: DevOps
Experience: 2.5 years | English: upper


Technical Support Engineer
Diya
Service Desk.

Engineer
Zhytomyr Polytechnic State University
Setting up and maintaining computers. Head of the
student club for robotics and electrical networks.

Junior Data Annotator
Infopulse 
Creating documentation for the project. AI Learning.

Radio communications engineer
Zhytomyr International Airport
Service and communication setup. Maintenance of
meteorological equipment.
Position: Technical Support Specialist
Category: Support
Experience: 2 years | English: upper

Finished DevOps Pre-Requisite Course on KodeKloud.
Technical Support Specialist 
09.2022 - 01.2023

Technologies:
API protocols, XML/JSON, Git, Foreman, Jira.


Technical Support Agent 
02.2021 - 08.2022

Technologies:
Active Directory, Azure, Cisco Telecommunications, Windows Administration.
The work as a Technical Support Engineer with a further possibility of moving to DevOps Engineer position.
Position: Technical Support Specialist
Category: Support
Experience: 2 years | English: upper

- Experienced Apple Mac OS X 10.6 - 10.14/Microsoft Windows OS 7, 8, 8.1, 10 user.
- Linux OS Mint, Ubuntu general user experience.
- Basic Terminal/Shell user level.
- Network connection troubleshooting experience.
- Wide customer support background has been possessed.
- Strong English B2 upper-intermediate level.
Technical Support Specialist
Kromtech (IT-consulting / Services / Equipment Manufacturing)
 January 2018 — May 2019

Quality Control Specialist
Gameloft (IT-software Manufacturing)
 November 2016 — March 2017

Call Center Agent
Vodafone Ukraine (Telecommunications / Communications)
 November 2012 — November 2015
I am striving to gain experience in customer support with Unix/Linux based systems and networking.
Position: Technical Support Specialist
Category: Support
Experience: 6 years | English: fluent


Technical Support Specialist | Oct 2016 to date
Sunstone Logistics System
Set up the Vehicle Telematics System for the ABInBev Ilesha Region fleet (500+ vehicles) - to promote optimal route execution, decrease distribution costs and increase customer service by dynamically and tactically responding to daily operational events
Execute test on GPS tracking devices and fuel probes to identify faults, for corrective action or replacement before installation
Install and perform troubleshooting on GPS tracking device and fuel probes on vehicles in client's fleet
Ensure 100% uptime: Identify faults and take prompt corrective action
Perform regular software updates on the GPS tracking devices
Train the end users.
Recovery of stolen vehicles and products.
Send daily and weekly reports to major stakeholders.

Web Content Developer | Jun 2017 to May 2019
The Nigerian Expression – www.thenigerianexpression.com
Upload news content (video, audio, picture, text) to the website, and ensure website’s content is updated promptly and regularly.
Proofreading. Ensure consistency in names. Check for errors in text content.
Use social media to increase website’s online presence and attract more audience.

Installation & Support Engineer, BVN Project | May 2014 to Jul 2015
CHAMS Plc
Set up biometrics devices in over 100 banks across the country for the BVN project in line with the CBN’s initiative to enhance fraud reduction, increase financial inclusion and improve banks' KYC process.
Execute test on devices to identify faults, for corrective action or replacement before sending devices to clients’ site.
Install and perform troubleshooting for BVN hardware, software and peripheral equipment, following design and installation specifications.
Develop training materials and procedures. Train the end users on customer enrolment, approval and verification processes with the biometric devices and BVN application software.
Answer user inquiries regarding BVN software and hardware operation.
Conduct hardware diagnostics to investigate and resolve problems and provide technical assistance and support. Provide recommendations for resolving defects.
Member of the installation and support scheduling team. Liaise with the banks' Project Champions to ensure smooth flow of the project and also ensure that the SLA are adhered to.
Compile and compute key data of the project's progress on a daily basis. Send daily and monthly reports to the project's major stakeholders.
Position: Technical Support Specialist
Category: Support
Experience: 2.5 years | English: basic


Technical support specialist with 2+ years of experience. Experience in supporting servers, services and applications. On Windows Server and Linux. Debugging networks, IP telephony, work with CRM of various origins, Jira, remote configuration MikroTik, IP cameras, work with Firebase, Microsoft Azure, work with servers and AD, bitrix24, mango, octel, Microsoft Office, Azure, SharePoint, PowerBI, work with analytical cubes and their configuration, monitoring in Grafana, Zabbix, Dude, work in HelpDesk.
Position: Technical Support Specialist
Category: Other
Experience: 0 years | English: fluent

- Lviv IT School (prometheus.org.ua) Основи тестування програмного забезпечення, https://goo.gl/uAWSLx
- Sumy Center for Professional Development «EasyIT», Software Testing (QA) https://goo.gl/BQLvsD
- Understanding of SDLC and bug's life cycle.
- Knowledge of development methodologies, test types.
- Creating testing documentation (test-cases, checklists, bug reports).
- Understanding of the client-server architecture.
- BTS: Mantis, LeanTesting, Jira.
- Version control: Git.
- OS: Windows, Linux, Android.
- Programming: HTML/CSS.
- Basic knowledge of MySQL, PostgreSQL (SQL-queries).
- Familiar with Selenium IDE, Javascript, Python, Firebug, Chrome DevTools.
- Others: XML, JSON, HTTP, VirtualBox.
I'm looking for practice and job experience as a Trainee Test Engineer. Full-time job. Work in a friendly team of professionals.