lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Quality Assurance Test Engineer
Category: QA
Experience: 3 years | English: intermediate


Lanars
February 2021 – present time

    • System of digital access control for smart buildings. The service consists of:
     - Doorbell system (embedded system),
     - web-based platform administration,
     - mobile apps (IOS, AOS) to manage setup, to open the door,
     - third-party integration.

    • Service for smart coolant management and automated monitoring that consists of 
     - the Liquidtool Sensor (embedded system), 
     - web-based panel and mobile app on AOS and IOS.

    • Platform for users (clients, personal trainers and activity partners) where they can meet, schedule a training session or events and receive a custom workout that perfectly fits their needs. The service consists of the web-based admin panel, web-based personal dashboard for a personal trainer and mobile application on Android and iOS.

    • App on IOS that gives scientific proof to people whether meditation helps them relax or not, and how muсh time the person was in relax state by measuring relaxation peaks with the help of wrist band during meditation.

    • B2B platform where owners of climbing routes table them and where users can get all info about routes, book hiking trips, bind climber ammunition with the system and get help through smartphone.
    The service consists of
     - web part - for customers where they can manage end-users and their climbing routes,
     - admin access - where employees can monitor and manage their customers, trips and provide help for users.

    Responsibilities:
- embedded testing (software and hardware aspects of the system, functional and non-functional factors in an embedded system);
- web-portal and mobile apps (AOS, IOS) testing;
- test documentation creation and maintenance;
- confirmation and regression testing;

- participating in the interview process and provide advice on prospective candidates;
- mentoring new team members;
- curriculum and PDP development for trainee QA manual.

Motorsport Network 
December 2020 – February 2021

News sites, car shopping, gaming, TV and digital content of the world of cars and motorsport.
The service consists of the web-portal, web-based admin panel and mobile application on Android and iOS.

SoftServe 
Atlassian. Confluence
July 2019 – December 2019

A collaboration wiki tool used as a space for effective teamwork. It allows to create, collaborate,
and organize all work in one place.
Position: Quality Assurance Test Engineer (Blockchain)
Category: QA
Experience: 2 years | English: upper

Technical background with Solidity and JavaScript. Writing Unit and Integration testing using Hardhat and Truffle framework with Chai, Mocha, Ethers.js, Wed3.js and Waffle;
- auditing smart contrats;
A clear understanding of software development life cycle, and process for quality assurance. Knowledge of REST API testing, experience with Postman/Swagger. Always keep in touch with client
- creating and supporting testing documents;
- working with DEX, dApps, DeFi and NFT marketplace;
- testing Smart Contracts (ERC721, ERC20, ERC1155);
- load & performance testing via JMeter;
- SQL ;
Technical background with Solidity and JavaScript.
Position: Quality Automation Engineer JAVA
Category: QA Automation
Experience: 4 years | English: basic


4 years of proficient testing experience in Software Quality Assurance Testing for Client/Server and Web based applications using Selenium with Java programming language. 
Experience in working in Agile/Scrum environments and participated in all meetings. Experience in implementing Test-Driven Development (TDD) and Behavior-Driven Development (BDD) to Design, Develop, Execute and Maintain Automated Test Scripts using Java, Cucumber. 
Experience in implementing various design patterns such as Page Object Model and Page Factory patterns etc. 
Strong believer of Teamwork, Collaboration, very detail oriented with Cross Functional Team mindset. Team player, self-motivated, dedicated, open to learn and love to share knowledge among my team.
Position: Quality compliance specialist
Category: Salesforce
Experience: 4 years | English: upper


GotYourBack support
QA sales
Working as a QA sales where got acquainted with the rules and regulations Of calls and chats.
• Supported the company in maintaining a work environment focused on quality, communication, and collaboration. integration and teamwork.
• Provided in-depth analysis of calls and chats providing feedback to agents with recommendations and guidelines.
• Discuss and explain feedback with agents in regular meetings.
• Help agents improve their performance with specific instructions and constant support. • Create reports that reflect support performance.
• Participate in calibration sessions to maintain consistency in internal evaluations.
• Developed improvement and corrective action plan to bring operations in line with requirements.
 • Preparing and implementing quality assurance policies and procedures. • Addressing and discussing issues and proposed solutions with superiors. • Creating training materials.

Sales agent

Worked as a sales agent at GotYourBack Support
where gained extensive experience in written and verbal communication skills with people from different countries. With this position developed emotional stability and the ability to react quickly in a stressful situation.
• Launched new projects, and products.
• Solved problems or challenges.
• Presented, promoted, and sold products and services.
Position: Quality control
Category: Support
Experience: 8 years | English: fluent


Launching and training new castomer support agents at Cyprus for Parimatch, also organization and trainings of the Hindi support team at Tanzania for Parimatch. Creation psychological support team about gambling addiction for betting sites.

   Work experience:
1,5 years quality control manager/head of support at 4rabet (till now) 
5 years chief quality control and training manager at gr8.tech
2 years customer support agent at gr8.tech

What I can do: 
- recruting 
- onboarding 
- audit of support department
- quality control 
- trainings
- teaching 
- lanching support team on a turn-key
- static of support results 
- creation knowledge bases 
- processing management 
Etc.
Position: Quality control and learning manager
Category: Support
Experience: 2 years | English: fluent


As a Quality Control and Learning Manager with extensive experience in the iGaming industry, I've successfully
implemented and maintained programs that improve quality, reduce costs, and increase customer satisfaction. I leverage data and insights to improve employee performance and efficiency. I identify and address knowledge gaps in compliance, customer service, and employee development. I'm passionate about creating a culture of excellence and collaborating with cross-functional teams
Position: Quality Control & Assurance Engineer
Category: QA
Experience: 1 years | English: intermediate

Manual Testing
Functional Testing/Regression Testing
Performance Testing
Usability Testing
User Acceptance Testing
Mobile App Testing (IOS / Android)

  :

 Issue Tracking Tools - Jira, Mantis, Azure DevOps, TestLink, Confluence, Excel.
Test Management Tools - TestRail.
Project Management Tools - Jira, Asana, Azure, Trello (adapt to your).
API testing tools - Postman.
Performance testing - JMeter.
Compatibility testing - BrowserStack.

      :

Web, mobile, and desktop manual testing.
Creation of test documentation: Test Plan, Informative Checklists, Filed Defects, Quality Statuses and Reports, User Stories with Acceptance Criteria.
Proficiency with HTML, and CSS. Basic knowledge of SQL.
‍API testing with Postman.
Agile methodology: Scrum, Kanban.

🦾Skills
- knowledge of project testing types;
- knowledge of methods of design and analysis of tests;
- understanding the difference between testing web and mobile applications;
- understanding of client-server architecture;
- understanding the life cycle of a defect;
- debugging skills on mobile platforms (logging off, crash logs);

🦾Layout skills
- knowledge of HTML5 and CSS3;
- understanding of cross-browser, adaptive layout;
- understanding of semantic layout;
- understanding of preprocessors SCSS, SASS;
- experience with Bootstrap
- confident use of CSS animation;
- basic understanding of JavaScript/JQuery;
- ability to comply with W3C standards;
- understanding the basics of UI / UX;
- understanding and using BEM methodology;
- understanding how GIT works;
- understanding of working with project build tools (webpack);
- experience building website design layouts;
- experience in layout using the mobile-first method.
**LeaSoft**
август 2022 - Present
Харьков, Харьковская область, Украина
Quality Control & Assurance Engineer

**QATestLab**
апреля 2022 - Present (2 месяца)
Харьков, Харьковская область, Украина
*The "Fundamentals of software testing" course* 

**Lviv IT School**
QA Engineer
ноября 2021 - декабря 2021 (2 месяца)
*The "Fundamentals of Software Testing" course* in Lviv IT School through the
platform of mass open online courses "Prometheus"

**Фриланс**
Junior Front End Developer
июля 2021 - ноября 2021 (5 месяцев)
Харьков, Харьковская область, Украина

**Lemon.School**
июля 2021 - октября 2021 (4 месяца)
Харьков, Харьковская область, Украина
*The "HTML/CSS + JS" course*
Position: Quality Control, Customer Success
Category: Support
Experience: 3 years | English: fluent

At the Customer Support Representative position, the average quality 95+.
I have been promoted to the Quality Control Agent position after 1.5 months of work as a Customer Support Agent.
Hello, world! My name is Oksana and I am a dedicated Quality Control Agent. My path took place 3 years ago as a Customer Support Representative. I have a strong desire to grow and thus currently I am the one who evaluates agents' performance, conducts training sessions, draws up technical documentation; develops, and implements a knowledge system for the company's needs. Within my skills, you may find a strong knowledge of Zendesk, Notion, etc. Due to my wish to expand my skills, I have also begun taking QA manual courses to get to know the technical side of the coin. Well familiar with testing types and methodologies. Strive to gain new technical knowledge by solving difficult problems.
Position: Quality Control Engineer
Category: QA
Experience: 1 years | English: intermediate


EPlast
	
EPlast is a project to provide a web-based application for the Plast organization. The system makes it easy to access Plast's internal data, such as events, reports, documents, etc. Information and location of their affiliates and clubs throughout Ukraine.

Project Role:
QC Engineer
Responsibilities:
• functional and non-functional testing,
• test case execution and defect report creation,
• requirements analysis and clarification,
• confirmation and regression testing,
• communication with the development team,
• participation in daily stand-ups.

Tools & Technologies:
GitHub, Postman
I looking for a team of interested and persistent people.
I appreciate the dynamic and collective work to achieve a common goal
Position: Quality Control Engineer
Category: QA
Experience: 5 years | English: upper


I have more than 5 years of experience in Testing worked in different business and different company in Egypt and United Kingdom (Remote)
have experience in 
Manual testing 
API Testing
Regression testing
Position: QUALITY CONTROL ENGINEER
Category: QA
Experience: 0.5 years | English: intermediate


After completing the courses in Logos IT Academy, worked as a freelancer for 8 months. In free time creating websites on CMS Wordpress and Opencart. You can view my studio with the completed works in the resume.
Position: Quality control engineer middle
Category: QA
Experience: 2 years | English: upper


QA Engineer Middle with over 2 years of experience at Softserve. 
Project team size: 30 team members.
Management tools: Jira, Confluence, Test Rail, Figma, Zeplin
Technologies Tools: Jenkins, GitHub, AWS, Postman, pgAdmin, NVDA, JMETER. 
I have been relocated to Europe in March 2022.
Position: Quality control engineer, QA
Category: QA
Experience: 3 years | English: basic


my activities during the last 1,8 year:
- manual testing, functional, regression, load testing for the banking systems;
- client-server applications testing, integration testing;
- writing of test documentation for new features using TestLink;
- bug tracking: RedMine;
- work with queues: Rebbit MQ, Active MQ;
- tools: Squirrel SQL, JMeter, NetBeans IDE, KDESvn, Jenkins CI;

activities during the previous 1,5 year: 
- manual testing, functional, regression testing;
- testing of web-projects, mobile applications, hybrid mobile apps, cross-browser testing, GUI testing;
- bug tracking: Jira;
- tools: Confluence, Jenkins CI; basic level of using xCode, Eclipse;
interesting project;
sociable developers;
Position: Quality Control Engineer (Software Testing)
Category: QA
Experience: 1.5 years | English: pre


•	2+ year experience in web and mobile applications testing;
•	Proficient understanding of the Test Life Cycle and Defect Life Cycle, preparing and e2
•	Good analytical skills;

Testing skills:	Black Box Testing; Manual Testing (Functional, GUI, Ad-hoc, Exploratory, Usability, Regression); Bug Tracking; Test documentation designing (Test Plan, Test Case, Checklist); Requirements Analysis.
Web testing (Browser Compatibility, UI, Chrome DevTools). 
API Testing Tools: Postman, SoapUI (in general).
Network protocols: TCP/IP, HTTP/HTTPs.
Mobile testing (UI, Localization, Screen position, web site and mobile app prototypes).
Bug Tracking systems (JIRA,ActiveCollab); Virtualization                                                Tools (VMware Workstation); MS SQL Server Management Studio; Microsoft Visual Studio.
Programming  skills:	  SQL (basic), VBA (Excel), HTML/CSS (basic),
OS:	MS Windows, FreeBSD
Methodologies:	Agile (Scrum, Kanban)
Additional knowledge:	Computer networks (creation, configuration and troubleshooting    medium-size routed and switched networks)

Professional Experience
October 2018 – March 2020 
Junior QA Test Engineer “PozitiFF” 
pozitiff.cz

Project: 
website USA (PC and mobile versions) with corporate messenger - Slack and Discord.
Responsibilities:
•	Creating checklists and test cases for testing;
•	Testing web site on different browsers;
•	Testing web site on mobile;
•	Testing web site with Google Chrome (with different extensions like Segment Event Tracker, Facebook Pixel Helper);
•	Testing all work flow site (from product selection to purchase (CRM));
•	Web Page Performance Testing, testing cookies; 
•	Design and execution of test cases;
•	Using functionality, UI test, and smoke testing;
•	API Testing Tools: Postman, SoapUI;
•	Creating issue at  JIRA, ActiveCollab
•	Reporting test results (defect tracking) at  JIRA,  ActiveCollab;
•	Mentoring in testing process for two colleagues who were in support team;
•	Collaboration with Development team;
•	Usage of Agile methodology.
Position: Quality Controller/Menthor/Data Entry
Category: Other
Experience: 5 years | English: intermediate

I believe in the great power of Jira, planning, smart management, and collective intelligence
SOCIAL KIT 
Main responsibilities: Providing technical support to users working in the field of mass promotion on Instagram. Providing them with software, support at the time of payment, working with the program, providing cases for promotion, assistance in setting up and selecting a strategy, target audience.

Skills acquired: Development of knowledge in the field of promotion, the subtleties of the work of Instagram as a platform for sales or doing business. Development of various technical skills in the industry (working with remote servers, proxies, etc.).


PLACER
About the Project: https: //www.placer.ai
A traffic analytics platform that allows anyone with an interest in the physical world to instantly generate information about any property for a deeper understanding of the factors that affect success. As well as an opportunity for professionals in retail, commercial real estate, hospitality, and economic development.

The main responsibilities of the Data Entry Specialist: Working with such sites as OpenStreetMap, GoogleMaps, GoogleSheets, etc. Analysis of data on the location of American real estate, shopping centers, shops; integration of this information into internal systems, generating a report for the client; search for additional information (photos, building plans, opening hours, etc.). Working with tables, filling, and logical organization of information.
Acquired skills:
Increased attention to detail, deeper integration into the internal technical processes of this industry. Expansion of logical thinking, the ability to navigate well and quickly in large amounts of data, to organize them.

The main responsibilities of the Quality Control Specialist / Youth mentor: Verification of the work done by employees in the position of Data Entry Specialist, organization training systems for new employees, their implementation and training, assistance in further work. Elaboration of errors in the work of employees, training, and assistance. Quality control of the work performed.
Acquired skills: Development of social skills of communication and work in a large team, multitasking, has developed the ability to constantly keep a large amount of information in my head. Mindfulness, brevity, quality, and logic are my main tools in this position.
I do not consider Selling positions in any form, for me this is not an interesting area for personal development.

I strive to learn from experience in areas of interest to me, to develop new skills and opportunities. I do my best in teamwork, I am always ready to offer new ideas.
Position: Quality control manager
Category: Support
Experience: 8 years | English: upper

While working as a sales manager I was able to get a promotion to senior sales manager and then to quality manager. Last position included a lot of management, planning, organisational tasks.
Hi! I have 8 years of experience in customer service and sales. From online chat support specialist to senior sales manager and then to quality control manager in sales/support department.

Quality control manager

Media Solutions — Information technology
Mar 2021 – May 2022
Quality control in sales team of 18 members. Increasing
of sales, maintaining a high level of communication with customer(phone calls, messengers, email). Monthly record keeping, work assessment on the basis of KPI, providing feedbacks to sales managers, teaching new employees.

Senior sales manager
Media Solutions — Information technology
May 2019 – Mar 2021
Phone sales, email sales. Hot base. Retention and returning of clients. Worked in Slack, Live agent, Google docs.

Sales manager
Soft solutions — Information technology Jul 2015 – Apr 2019
Phone sales, email sales. Hot base. Retention and returning of clients. Worked in Slack, Live agent, Google docs.

Customer support
Soft Solutions — Information technology Jul 2014 – Jul 2015
Customer support via chat and email. Worked in Siteheart, Live Agent,Googledocs,CRMadminpanel.
I categorically don't want to be involved in projects that related to russian market or russian investments
Position: Quality Control Manager
Category: Sales
Experience: 3 years | English: intermediate


Quality Control Manager
I have worked in this position for almost 1,5 years and want to develop in this field.
I have aspirations for management positions to develop management skills and acquire new knowledge
Position: Quality Control Manager for Customer Care Team
Category: Support
Experience: 4 years | English: upper

I finished the QA Manual course (Beetroot Academy) in 2021. Ready to try myself in this direction :)
- checking the quality of customer service by customer care managers;
- development and improvement of customer support service (individual approach based on mindset, creative answers, friendly communication)
- developing and organising workshops to improve the quality of customer care team work;
- preparing reporting documentation (checklists, statistics);
- assisting in the editing and creation of texts for the company website.

I like to keep my work in order, as well as to check, find and correct errors. I'm ready to help you improve your support service and bring it to a whole new level :)
Position: Quality control manager, Quality control Team Lead, Education / Onboarding Manager / Lead
Category: Support
Experience: 4 years | English: upper

I am adept at resolving complex inquiries, identifying issues that are not immediately apparent, and preventing such cases from becoming risky situations. 
I have a knack for onboarding new people and conducting training sessions for working agents to improve their skills (I am a teacher by education).
I consider myself a highly communicative person, a quick learner, and capable of identifying what is working well and what is not in work processes. I also have experience in handling requests that could potentially harm the overall business (BBB, ChB, refund, FTC).
I have over 4+ years of experience in the Quality Control department, and my responsibilities include providing onboarding and training for Customer Support representatives, monitoring their progress, creating and delivering lectures, updating the knowledge base with instructions after training, and overseeing the workflow. If necessary, I also conduct coaching sessions.
In addition, I prepare documents for Customer Support representatives' reviews and provide 1-on-1 meetings. I maintain communication with other departments to coordinate workflow between teams.
I also have experience in leading a department, managing a team, and setting quarterly/yearly goals as requested by the business. In a previous role, I worked as an assistant in the Compliance field, focusing on reducing risks for the company.
Overall, I have extensive experience as a Customer Support representative and am skilled in conflict resolution to ensure both sides of the product are satisfied.
I cannot work on the night shifts.
Position: Quality control manager, support manager
Category: Support
Experience: 5 years | English: fluent


I have pretty good expertise in customer care. I've walked through the way from a customer support agent to a quality control manager, supervising a group of people. I know what quality standards are and know how to grow them inside the team of customer care agents. 
My recent position is Quality Control manager and here are my responsibilities:
- managed the mini-team responsible for the quality improvement of the support agents: setting goals, conducting performance reviews, one-to-one meetings, and giving feedback;
- hired support agents and quality control managers;
- established and monitored the processes inside the mini department;
- designed special classes for increasing the performance of the existing support team, individual coach sessions for agents with lower results;
- conducted calibration sessions with quality managers in order to standardize quality checks;
- created scorecards for quality checks;
- created training plans for hard skills development for support agents;
- designed education plans for newcomers;
- cooperated with cross-functional departments for setting new workflows