lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Head of motivation and internal communication division
Category: Recruiter
Experience: 3 years | English: fluent

Graduated CIPD
Mater of Public Administration
ABB Bank - Head of the Internal Communication division; May 2020 - present
VTB Bank Azerbaijan - Head of HR Department January 2020 - May 2020
VTB Bank Azerbaijan- Head of staff recruitment, training and motivation division; October 2019 - January 2020
Expressbank - leading specialist of Motivation and evaluation division; August 2019 - October 2019
Azerbaijan Student Youth Organization's Union - Executive Director; February 2016 - September 2018
ADA University - President of Graduate Student Government; January 2017 - February 2018
School - Lyceum complex - assistant to the director on HR issues 2015-2016
Consulting in the implementation of projects related to:
* Recruiting
* Staff motivation
* Employee happiness
* Collaboration
* Engagement
* Internal communication
* Building collaborative and corporate culture
* Employer branding
* HR branding
* Internal events (team buildings)
Position: Head of Online Casino
Category: Marketing
Experience: 4 years | English: intermediate


Main Responsibilities:
Manage and increase main metrics ‐ Turnover, GGR, Active users (MAU, DAU), Retention Rate, ARPU and others;
Сasino product strategy (backlog priority);
Gambling Business Development; 
Work directly with IT team in terms of integrations and casino products;
Casino retention ( build and support processes);
Integration with new providers (from the initial stage of negotiations to product release); 
Collaboration with other teams: Designer, Content, Brand team, BI and retention, IT;
Position: Head of online/technical support sector
Category: Support
Experience: 5 years | English: intermediate

1. Development and phased implementation of new scripts to improve service efficiency.
2. Implementation of an analytics system, continuous audit of the effectiveness of the implemented processes, preparation of regular reports and their analysis.
3. Training employees to be versatile, so that we always maintain high availability
both in chats and via e-mail.
4. Updating and expanding the existing online support department from 9 employees to 16.
5. Participation in the development of a chatbot, development of requirements for it and drafting of the technical specifications.
6. Changing the algorithm of the support chat, due to which the number of missed dialogues decreased from 20% to 5%.
1. Ensure that the target results for the following accessibility indicators are met: CAR 95%, SL 2h.
2. Ensuring that the target results for the following quality indicators are met: C-Sat 9.2, CLC 95%, number of transactions 1.2.
3. Developing material and non-material motivation, maintaining team spirit.
4. Conducting interviews, selecting candidates for further training and passing tests on the company's products.
5. Holding status meetings with management, reports on the work done by the department.
6. Updating existing assistants for employees and creating new ones.
7. Formation of KPIs for yourself and your subordinates.
Position: Head of Operation
Category: Support
Experience: 11 years | English: upper

I proud my experience in Telco where I've launched many useful services for customer as a head of integration team including migration project from legacy system to layered architecture, launched SIP based IVRs, new approach of inter-working with billing and started new Proactive team to support customer around the globe with 24/7 approach.
I am a motivated professional with customer service proficiency and extensive Delivery Manager experience. 
As a person who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my abilities in project management and budgeting. Additionally, I possess expertise in team launch form the scratch, supervision and an aptitude for optimizing performance and motivating colleagues. In any position, I am able to visualize success and identify innovative and effective strategies for achieving it.

I have balanced workplace objectives and productive relationships, inspiring strategies and suggestions to achieve a competitive business edge. As for my approach I consider critical thinking and decision-making as strengths which have enabled my professional growth.

I've listed my own project in resume below

Delivery Manager  
People (30+ FTE) management, risk, budget, process definition and management.  Support Network and Service assurance in agile way. Resource allocation, contributing to recruitment, managing the performance of the team, coaching & driving synergies and automation for the assurance domain, team KPI,  customers SLA definition and control.
Senior Voice Engineer, 2L service core 
L2 Support of core network  VoIP based solution; Legacy & VAS services operational support  
Manager of Central Operation Team
People management (15 FTE), Planning and distribution of tasks for Network integration, operation & maintenance, Coordination of communication with vendors, Network architecture review/optimization/rebuilding for optimal resources utilization and network reliability (in scope of CAPEX&OPEX savings)
 Manager of Integration Team
People management (5), new features, nodes, services implementation, operation activities optimization, solutions/process development and control

MANAGEMENT SKILLS & APPROACH
People (30+), process, project, task management, team leadership, prospect of continuous progressing, purposefulness, open-minded approach within agile way of working (Scum, Kanban methodologies)
TECH EXPERIENCE
CRMs: SAP, Salesforce, Maximo, JIRA, Asana. Layered architecture; IMS; Legacy Voice; Mobile Network Solution; Switch Class 4,5
Operation, configuration and maintenance of Ericsson AXE, CPP platform (MSC, MSS, MGW, BSC) Huawei, Nokia-Siemens MSCS, MGWs, Dialogic switch, SONUS PSX, NBS, SGX, GSX, SBC5210, ACME Oracle SBC
HOBBIES
Kayaking & fishing, travelling, camp tourism
I expect to participate in company which would like to extend their business to cutting edge technologies and strive for better products & allocate team effort to make customer succeed
Position: Head of operation, Head of call-center
Category: Sales
Experience: 11 years | English: basic


Operating process development and launch from scratch: online application process, underwriting, sales support, abandoned customers processing, debt collection, customer support.
Integration of external IT services: affiliates, credit bureaus, messaging services, liveness detection.
Implementation of an automated dialing process using predictive dialing technologies.
Implementation of special telephone sales techniques.
Management of operating team.
Position: Head of Operations
Category: Other
Experience: 3 years | English: fluent

Making it from support agent to Head of Customer success with 60+ people team in 1 year.

Establishing full onboarding, logistics and operations departments in startup in 3 months for a brand new music product.
Head of Operations
Jammy Instruments
2018-2020

Establishing customer support department from scratch
Development of onboarding and training program
Creating help page and navigation from scratch
Establishing communication processes between engineering and support departments
Data analysis
Tracking and collecting data fro future software and hardware improvements
Establishing service centres worldwide
Establishing worldwide shipping and logistics
Financial operations

Ring Ukraine
2018-2019

Customer support representative -> Learning & Performance Trainer -> Customer support Team Lead -> Head of Customer support

Managing team of 60+ peopl
Creating schedule
Implementing Quality Assurance metrics
KPIs
People management
People development
Analytics
I am looking for an interesting project and company that are craving for establishment high-standard processes on each stage: business, communication, people management and development.
Position: Head of Operations
Category: Other
Experience: 11 years | English: fluent


Head of Ops&Planning in Symphony Solutions. 
Background in HR, evolved to Business Operations. My superpower is in provoking people to live the better version of themselves. Most of the time in my career I deal with change initiatives in the spheres of organizational design, culture transformation, employee engagement, talent management and employee learning. I bring structure to things. Adept of Agile Philosophy, currently learn-by-doing the SAFe methodology
Position: Head of Operations
Category: Other
Experience: 4 years | English: fluent

Lead communication in social media with community during ICO. 
Manage budgeting and reimbursement process for a Company as a whole. 
Coordinate process for crypto exchange listing in terms of docs preparation and submission. 
Coordinated establishment process of company subsidiaries in Hong Kong and Shanghai.
Got an ICP license in China
Coordinated trademark registration process in China.
Manage day to day Kyiv Production office. It includes Research and development Team management. Logistics, Salary, Supply, Team Building, Budgeting.
HR Lead and Development of Processes for hiring, Employee reviews and Benefits, onboarding, exit interviews.
Management and Maintenance of Company Processes/Systems - Development of Company policies, procedures and processes 
Managing and Maintenance of Global Subsidiaries, Ensuring Local Jurisdiction Documentation is accurate, complete, and always up to date.
Managing Company/Office Budgets and Reimbursements - Develop strategy for distribution, tracking, and management of local budgets, expenses and reimbursements.
Managing and Maintenance of Global Applications, Software, and Systems - tracking, updates, and management of all company applications, subscriptions, processes etc.
Management and Maintenance of Company Data Updates and Sharing - scorecarding, updating of Key Data Points (Weekly/Monthly/Quarterly/EOY).
Position: Head of Operations
Category: Project Manager
Experience: 3 years | English: upper

Built a successful team. 
Successful team management. 
Development of a project management strategy.
Workflow automation. 
Risk management.
*Team management (minimum 6 employees) *Projects control in the whole team 
*Budget management 
*Communication between departments 
 *Daily StandUp Meetings with team 
*Monthly project analytics training 
*SCRUM Meetings
 *Monthly estimation of the team salary *Participation in strategic sessions of the company
*Control of projects in European countries.
Expectations: 
Friendly team of like-minded people.
The opportunity for career growth and development within the company. 
Stable work schedule. 
Competitive salary.
Position: Head of Operations, Business Operations Specialist, Project Manager
Category: Other
Experience: 6 years | English: fluent


Hello!
I'm Valeriia. 

I've been working for 6+ years as Operations Manager/Head of Admin developing business processes and taking part in construction for spaces we needed.
I helped the company to maintain its rapid growth from 30 to 1300 people in almost 4 years.

Negotiation and mediation are my passion. So lately my main responsibilities are contracting,  solving the conflicts, maintaining relationships with BC’s, vendors, suppliers and government. 
Along with that I enjoy building and leading teams. 

Today I'm looking for an opportunities related to my experience.
Building teams and processes, from scratch or organise existing.

Hope we'll find each other!
Position: Head of Operations Department&Product Owner
Category: Product Manager
Experience: 3 years | English: upper

I have been promoted 3 times in 3 years. It is one of the best result in our company. I have less experience than 90% of my colleagues but just in 3 years I have been promoted in top management position.
I work now in the biggest e-commerce project in Azerbaijan - UmicoMarket. I work closely with our IT team from Ukraine. We have already build many processes that are used by huge part of Azerbaijan people. I am also working now on the creation of the B2B Marketplace in Azerbaijan as a Product Owner.
One of the my main goals in the near future is to build career in IT project or product management. So now I am looking for new opportunities in this sphere.
Position: Head of Operations / Director
Category: Other
Experience: 7 years | English: fluent

- Helped scale a bootstrapped SaaS startup x3.5 in revenue.
- Completed acquisition process.
- Developed leaders in six teams (tech and non-tech).
- Managed up to 20 people directly and 70+ indirectly.
- Launched fully remote operations, hired people in 7 locations across Ukraine, Russia, and the US.
- Closed deals up to $20K. Geo: US and Europe.
- 4.5+ years in a management consulting firm focused on international expansion. 
- 5.5+ years in operations management in the IT industry.
- Scaled a SaaS startup (x3.5 in revenue, x2.3 in headcount).
- Streamlined general operations (legal, finance, recruiting & HR).
- Developed sales operations and market research teams.
- Worked with customer success and support leaders to optimize processes. 
- Defined and reported on SaaS metrics.
- Acted as a cross-functional and a cross-country liaison.
- Spearheaded data projects and annual revenue projections.
- Supported due diligence process for fundraising and acquisition.
- Improved performance with OKRs, KPIs, and dashboards.
- Made over 100 tech, non-tech and leadership hires.
- Provided direct assistance to the clients. The customer satisfaction score was at 95.8%.
- Built a healthy collaboration culture and a strong employer brand.
- Culture: transparency, honesty, trust, collaboration, result-oriented processes, care about people.
- High-level impact, worthwhile projects.
- Continuous feedback exchange.
- Less direct recruiting activities (preferably).
Position: Head of Operations, Head of Finance
Category: Other
Experience: 11 years | English: fluent

Obtained certificates:
1. Chief Financial Officer Certificate issued by Business Constructor - 2019
2. Forex and money market operations certificate issued by National Bank of Ukraine - 2016
3. IELTS - 6.5 (2006)
4. Decentralized Finance (DEFI) - Coursera 2022
5. Project Management Google - Coursera 2023
Six years in fintech - crypto exchanges, otc platforms, and staking services platforms - Operations and Finance Experience

Five years in banking - Treasury Experience
---------------------------
Advanced English

I'm interested in a senior or a head position.

More details in a resume or on an interview.
I am looking for a challenging project
Position: Head of Operations, Head of Recruitment/TA
Category: Recruiter
Experience: 11 years | English: upper


I’m proactive Head of Operstions, who enjoys to build trustful connections, likes to get things done and have extensive experience in the following areas :

* Recruitment & Hiring process supervising 
* Development & building  highly professional  TA/PR teams
* Coordination  Onboarding on Division level (induction, adaptation) 
* Development Employer branding strategy and implementation EVP 
* Budget management 
* Comp & Ben administration :defining remuneration strategy, employment cost budgeting, benchmarking with participation in salary surveys
* Opening of new branches
* Implementation of HR strategy in new company office
* Building corporate culture 
* Reporting on Global Company level
*Customising CRM system, TA /HR modules in PO role.

In addition I have valid B1/B2 USA visa.
* Developing and building strong  teams for implementing of Company’s goals with Employer Branding instruments.
* Collaboration in dynamic and  trustful environment with the team of open-minded people.
Position: Head of Operations / Operations manager
Category: Other
Experience: 10 years | English: fluent

I've worked in a mass recruiting team with an average hiring and onboarding capacity of 500+ hirees/month.
10 years of experience in operations management in fast-growing IT startups (SaaS, EdTech, LegalTech). 
I've been working remotely with international teams for the last 8 years. 
Hired, onboarded, and managed operations teams of up to 800 people. 
Implemented and managed OKR, KPI, and strategic plans for different departments.						

I'm looking for a Head of Operations / Operations manager position, ideally in an EdTech startup.
Position: Head of Operations/Operations manager
Category: Other
Experience: 5 years | English: upper

Detail-orientated finance and operations manager with 5 years of professional experience. Driven, focused, and highly motivated individual whose vision of success is to rise above the competition in every way.
Having the capability to manage daily business operations, supervise and inspire staff to do their best, and create new, more efficient operating procedures, 
Have an experience in launch of New Product from research stage to Series A.
Accompanied 2 successful M&A deals.
Have an experience as:
   FBP and Operations Manager
- Observed and evaluated day-to-day operations and collaborated with teams across 6 departments to increase efficiency;
- was the owner and was responsible for the P&L of the company, was also responsible for budgeting;
- was responsible for the search, selection and launch of new locations for employees;
optimisation of recruitment funnels when conducting mass recruitments, which led to a reduction in the time for hiring by 3 times;
- formed a customer success team from scratch and built basic customer retention processes.

   Finance Manager
• Lead forecasting and budgeting process, periodical fact/plan review and analysis;
• Preparation of management report to CEO (BS, PL, CF and others);
• Providing financial support in day-to-day operations to the Business support functions;
• Supervise the monthly period closing process;
• Cost accounting and forecasting;
• Conducting internal and external transactions;
• Engage in operational tasks;
• Participation in the company’s financial strategic planning;
• Factor analysis of activity
• Financial analysis;
• Control over the activities of non-resident companies;
• Cash flow forecasting and plan-fact analysis.
1. Continuous development and improvement 
2. Operationally complex businesses with constant challenges.
Position: Head of Operations/Operations Manager
Category: Other
Experience: 7 years | English: upper


I have over 5 years of experience working in various companies, ranging from startups to mid-sized enterprises. During this time, I have built operations process workflows and managed projects and operations. As a skilled project and operations manager, I have effectively coordinated activities across multiple departments.

I am comfortable working with individuals at all levels and have a strong problem-solving approach. Additionally, I am well-versed in developing business processes to enhance organizational efficiency.
Position: Head of Operations/Operations Manager
Category: Other
Experience: 11 years | English: upper


I have solid administrative, operations, finance, and people management experience in various industries for more than 14 years. I’ve developed a wide range of skills that allowed me to establish and manage multiple teams in offices across the globe from scratch, establish business processes, and meet KPIs and their deadlines. 
I am a professional who is well-organized, quality-oriented, patient, and optimistic with a proven track record of organizational skills.


Fields of my professional expertise:

• Start-up Operations
• Project and People Management
• Finance: budgeting, P&L, forecasting, payroll, benefits, rewards
• Recruiting and HR
• Coordination of logistics
• Administration and Facility Management
• Legal frameworks
Sustainable company structure, strong professional friendly working atmosphere, management who maintain Human2Human working interaction in a Company.
Position: Head of Operations, Operations Manager, Head of Customer Support, Project Manager
Category: Other
Experience: 6 years | English: fluent

- Transformed a small Support team into an Operations Department that embodied Customer Support and Success, Content Moderation and Content Creation teams.
- Created an efficient domain and SSL certificate management system and reduced expenses by 20%. 
- Increased the payment success rate in the app by 5-7% depending on GEO.  
- Reduced inefficient staffing costs by 26% by introducing workload-based staffing.
- Implemented Quality Control systems in all teams which led to an increase in policy abidance from 65% to 90% within two months.
- Streamlined the recruiting process and reduced time-to-hire from 20 to 14 days, thus gaining more access to top-talented candidates who leave the market quickly.
- Built a well-thought-out Operations Department which consists of Customer Support, Customer Success, Moderation, Content Creation and Localization teams; 
- Managed company-wide processes, created and optimized workflows across all departments;
- Managed and optimized corporate expenses and the subscription management tool.
- Developed KPIs, SLAs;
- Developed employee onboarding programs;
- Developed and implemented Quality Control systems;
- Created full-cycle recruiting procedures;
- Managed complex projects that require an architectural type of thinking, such as launching a new product or creating an advanced Jira space for a particular department;
- Experience in EdTech, Dating, and Gambling.
- BPMN certified;
Position: Head of Operations, Program Director
Category: Support
Experience: 0 years | English: fluent

Optimized operations related costs by 21%.
Implemented ERP systems in time and 7-10% less than original budget.
Created well-trained and performing teams and implemented internal development program for key employees.
Developed and implemented KPI system for my employees
Streamlined processes to improve efficiency
I have 20+years in IT and Operations management in Finance, Telecommunication and IT Services companies.
As on Operations Director managed operations and supported business development and delivery in Americas, APAC and Eastern Europe. This includes Finance, PMO, Presales, Contracting, IT, Governance, Compliance and Resource Management. Deployed Delivery Center in Different countries around the globe. Support activity of 1700+ Software engineers within 30 +engagements
As the Program Director Implemented, adjusted and ran ERP systems in financial and telecommunication companies (Oracle e-Business Suite and SAP) within the transformation programs. Also ensured their integration with core business support systems. My team used to be from 20 to 60 people.
As the Program Manager managed product development for telecommunication companies.