lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Crypto Product/Project Manager
Category: Project Manager
Experience: 7 years | English: upper

- managed team > 20 developers
- managed > 20k development hours
- > 20 successful delivered projects 
- > 9 years experience in the IT sector
- > 3 years of experience working with blockchain technologies and crypto exchanges
Experienced Project Manager with strong interpersonal and communication skills. Equipped to work in a highly diverse environment.

My developer experience gives me a keen understanding of the development specifics, testing, and maintenance of complex enterprise-level applications, and strong practical experience in problem-solving, data mining, and data analysis. 
Have deep work experience with blockchain technologies and cryptocurrency interaction and exchanges.  

- Development and execution of resource and project plans - staff the project team accordingly and track the progress of tasks and sprints;
- Organization and daily control of the development process, monitoring of team performance, and keeping the team motivated and producing their best work;
- Managing project scopes and changing requirements, and risk reductions associated with these changes;
- Managing and responsible for the full cycle of the development process - from the idea or customer request/insight to production release;
- Communication with stakeholders on the progress and risks, suggesting impactful solutions, reports and timely informing about any project changes;
- Own the product, develop the product vision and implementation strategy, drive the implementation and responsible for quality criteria for the product;
- Collaborate with system architect, sales & marketing team, delivery unit to craft features and find new business opportunities;
- UX analysis of the product and implementation of best practices into the project; 
- Mobile project development from scratch as well as working in a team with version control systems
Remote work with a good team and stakeholders with a strong understanding of the company goals. Interesting to work with new technologies, especially blockchain and crypto exchanges.
Position: Technical/ Crypto Writer
Category: Technical Writing
Experience: 4 years | English: fluent


Hello. I am a writer presently niched down to Tech/Crypto writing. I have written, edited and co written crypto white papers, have experience creating professional pitch deck for funding, written guides, articles and blog posts on Cryptocurrency, web3 and technologies around them.

 I am a budding full stack software developer proficient in HTML, CSS, JavaScript with some knowledge of Python and Solidity which greatly help in my tech content creation.

I have a long term career in education, management and journalism adding to my arsenal, soft and hard skills that make my work relatable and delightful to readers.

I am the lead writer of Blockink.io , an independent content creation company for gate.io , a position I rose to thanks to the quality of my work, my professional attitude and dedication. 

It will be a delight to discuss your project and how your content goals can be achieved.
Position: Technical customer support
Category: Support
Experience: 5 years | English: upper


Experience in B2B and B2C support, Incident Management, Investigating, and Troubleshooting. Both technical skills and customer support help provider. I like to learn my products to the core, inside and out, to the point of understanding them as a PO. 
Currently, I've started to learn DevOps since DataDog and Teamcity are among the frequent investigating tools.
I expect to gain new knowledge and like the company to support employees in becoming better.
Position: Technical/customer support
Category: Support
Experience: 9 years | English: fluent


Fast learner and eager to learn! Сustomer/Techincal Care Manager with more than 8-year of experience in international fin-tech, and IT-related companies. A team player, however, a self-motivated individual with entrepreneurial vision and responsibility In my previous job, I've been working with the Salesforce Lightning CRM system. Basic knowledge of API
Currently interested mainly in technical support /Tier oriented offers, Open to learn new technologies and skills
Also nft artist
Position: Technical/customer support
Category: Support
Experience: 4 years | English: upper

I can easily understand and learn new products, attentive to details, motivated to learn constantly. Ready to gain more experience in QA ad UI/UX

2020-2021
At the previous job I acquired project management skills and gained experience in manual testing of android apps and UI design

2017-2020
At my previous job, in the position of customer support, I've developed and implemented a new system for collecting and moderating reports for a support team, which replaced the old system that had been used for more than 5 years, including mockups and detailed tech documentation of all functions.
I contributed to the revision of the censorship rules, the company had, which previously significantly limited the actions of users in the application. After 4 months of negotiations with the management, it was decided to abolish censorship on many points, which led to an influx of new users and commendable reviews on Google Play and Appstore
FEB 2022-now
Freelance designer

MAY 2021- FEB 2022 - sabbatical
I studied oil painting and psychology and worked on mental health. I rediscovered the thirst for knowledge and learning, understood the value of health and relaxation, and began to better understand people and my own priorities and ways of development

2020-2021 Designer, Technical support, Manual QA in an Android app dev company.
My responsibilities included communication with the client,
developers, BA and PM, supporting developers at all stages of
development and QA process, ensuring the smooth operation of
applications, UI testing, detecting bugs during functional/non-functional
testing, creating test cases, creating bug reports in
Jira, testing apps based on checklists and requirements.
Working with Firebase, maintaining the Google Play console,
designing app icons, app UI, covers for Google Play Store in
Adobe Photoshop

2017-2020, I worked as a moderator in an LGBTQ + dating app. My responsibilities included communicating with users by mail, moderating profiles and all content uploaded by users, catching spammers and bots, creating presentations for employees on weekly work calls, constantly learning new features of the app, and sending bug reports to developers, and manual testing beta versions of the app.
I look forward to working in a relaxed, toxic-free environment with interesting people from whom you can get new experience and learn something new
Any overtime must be paid at a double rate
Work-life balance is a must

Considering mostly remote.
No night shifts
Position: Technical/Customer support
Category: Support
Experience: 1.5 years | English: upper


Coffee Group, Kyiv (Language: Russian-Ukrainian)
Cold Sales Manager, Call center, Personal client manager;
Responsibility: consultation (live calls), customer support, sale of company services, showing product presentations;
Work period - June-September 2019

ANVI, Kyiv (Language: Russian-Ukrainian-English)
HR manager, trainer, group/personal manager;
Responsibility: recruiting, assistance in settling into a new job, training and onboarding new employees, solving customer problems;
Work period - June-August 2020

Crypto Investment, Kyiv (Language: Russian-Ukrainian)
Sales manager (vendor), personal client manager;
Responsibility: consultation (live calls), customer support, sale of company services;
Work period - September-January 2020

Samsung EUC, Kyiv (Language: English)
Personal client manager, сhat client support;
Responsibility: client support in chats (live), consultation (laters), solving customer problems;
Work period  - January-May 2021

Samsung EUC, Kyiv (Language: Russian-Ukrainian)
Call center, B2B client support, personal client manager;
Responsibility: consultation (live calls), customer support, technical, setup, repair and certification of devices, solving customer problems  ;
Work period - May-January 2021

RsD (Dating Agency) , Kyiv (Language: English)
Interpreter, Manager;
Responsibility: chat and email communication, photo editing;
Work period -  January-April 2022
Position: Technical Customer Support
Category: Support
Experience: 8 years | English: fluent

Proven Track Record:
I have successfully completed several projects, demonstrating my ability to deliver top-notch customer service and technical support. My diverse skill set and commitment to excellence make me the perfect choice for any company in need of a skilled technical customer support specialist who can understand and cater to customers' needs on both technical and emotional levels.
As a highly experienced and skilled Technical Customer Support Specialist with 7 years of expertise, I bring a unique blend of technical knowledge and a customer-centric approach to all projects. My background in web development enhances my ability to provide outstanding support for any company seeking a reliable and efficient professional.

Key Skills & Expertise:

Zendesk, Intercom, Freshdesk, Jira
Microsoft Office, G Suite, Trello, Slack
Zoom, Loom, Shopify, Gorgias, WordPress
HTML, CSS, JS, MySQL, Laravel, VueJS

 Delivering Exceptional Results:
With a deep understanding of both technical and user experience aspects, I excel at providing efficient and empathetic support to customers. My dedication to customer satisfaction drives me to go above and beyond, ensuring a seamless and positive experience for every client.
Position: Technical Customer Support
Category: Support
Experience: 5 years | English: upper


More than five years of experience as a Customer and Technical Support representative for Xerox and Conduent companies.

- with CRM system 
- diagnose, troubleshoot and resolve a range of software and environmental issues
- follow-up with cases and commitments until the issue is resolved
- partner with the engineering department on solving technical issues
- provide technical and product knowledge, troubleshooting recommendations to junior specialists
- creating templates, FAQ articles 
- bug reports
- issuing refunds or compensations to customers,
according to internal procedures
Looking for a position where I can bring immediate and strategic value and develop my current skillset further. Self-organized and used to work remotely.

- not willing to work night shifts
- not willing to make a phone support
Position: Technical/Customer Support
Category: Support
Experience: 2 years | English: fluent

- survived in Vietnam for 1,5 years :)
- 1.5 year Customer Support Specialist in Advanced Cash LTD
- 0.5 year lead generation / hot calls in real estate and hardware selling spheres.
- working remotely in a team
- well-organized management
- structured tasks and feedback
Position: Technical Customer Support, Business Development, Sales
Category: Support
Experience: 4 years | English: fluent

Developed and implemented a process for sales engagement with new partners from lead generation, qualification and validation through to close, follow up and client experience.
Implemented contracts with Tier 1s (including Etisalat Egypt, Telecom Malaysia, and Tata) by working with LinkedIn contacts; formed 22 partnerships with new companies after one telecom conference. I can manage a fast workflow, delivering excellent customer support.
3.5 years experience as a Business Development Manager in telecom (Searched for new partners, negotiated, calculated business cases, fraud checking, and conducted agreements. Implementing interconnections with existing and new carriers. Ensuring the interactions of new companies with all departments inside the company. Attending international conferences online (IWW, Capacity London, ITW)
2 years experience in Technical Customer Support in the SMS industry  (day-to-day support for customer escalations (Skype live chat) and incident tickets (Helpscout); Monitoring and supporting the core SMS messaging platform; Troubleshoot problems with and helping reconfigure the messaging platform as needed to ensure excellent service quality )
I have practical experience in Microsoft Office, Pipedrive CRM, Odoo, HubSpot, Confluence, Jira, Mattermost, Helpscout
Position: Technical/Customer Support Engineer
Category: Support
Experience: 0 years | English: intermediate


I am the experienced user of computers. I have a good command of the MSOffice package, work with e-mail, confidently work with different browsers. 
Strong nerves are present. Key skills: the competent written and oral language, an ability to negotiate freely, a focus on result, an ability to work with large amounts of information, a proactiveness.
I want to acquire new knowledge, practice and skills in working with clients.
Position: Technical/Customer Support Engineer (English/German)
Category: Support
Experience: 11 years | English: fluent


Senior Customer Support Engineer, ABBYY Europe GmbH (APR 2021 — NOV 2022)

• Supported incoming requests from customers via phone, Zendesk ticket
system, email and remote sessions.
• Advised customers on the usage of ABBYY software products for developers.
• Resolved product issues by selecting and explaining the best steps to solving
the problem.
• Created articles for the Knowledge Base.
• Worked with Product Development department to enhance overall customer
experience.

Technical Support Engineer, Splynx ISP Framework (JAN 2021 — MAR 2021)

• Helped to increase customer return rates by providing excellent customer
service at all times.
• Worked with technical teams and external vendors to provide optimal
operational support for various services.
• Provided timely and accurate responses for all incidents and requests.

Technical Support Specialist, Apriorit LLC. (NOV 2019 — FEB 2020)

DevOps Software Engineer, SoftServe Inc. (FEB 2019 — JUL 2019)

Senior Technical Support Engineer, BUNGE (SEP 2011 — DEC 2016)
Position: Technical, customer support, IT specialist, SLS
Category: Support
Experience: 4 years | English: fluent

Learned to troubleshoot any hardware and software related issues. 
Gained valuable communication and negotiation skills as a sales agent.
Worked as B2C sales rep for 2 years communicating with people across the globe (mainly USA, Canada and UK) over the phone. I do have great communication skills and I'm able to persuade without pushing too hard. I was selling software and services. Later on I was technical support troubleshooting different hardware and software related issues on OSX, Windows, android, iOS and other peripheral devices such as printer's, scanner's etc. Whatever could've been done over the phone and remote session I should've done. Worked as customer support for a product of company too. Can provide step by step instructions both written and verbally. Reporting bugs. Working night shifts, holidays. Creating technical documentation/guide how to act in case of an incident or issue. Troubleshooting network issues. Familiar and have experience with multiple "ticket" systems - jira, snow. Used salesforce for a while, Google tools, VoIP, confluence. Zabbix, grafana, elk, apps, newrelic.
Stable income. Self-development, love to communicate with people. Looking for a place to stay for a while. Would love to invest my knowledge, skills and ideas into common good of the company.
Position: Technical/Customer Support Manager
Category: Support
Experience: 2.5 years | English: intermediate

I completed courses in Web design and Frontend.
Before creating the projects, I was engaged in the analysis of the target audience, the search for references, the choice of typography and style, the creation of a prototype, after which I began the design of the project.  I used Figma and Photoshop.  Also I have portfolio on Behance. 
On the front-end course, I built several websites on my own using HTML, CSS, SASS, GIT. 
As well I am currently learning SQL.

I also have an Intermediate level of English.  And I constantly learn it so as not to lose progress.
Hi all!  I am a Customer Support Manager.  
My responsibilities include:
- provide quick and accurate feedback to customers;
- help customers by giving the right solutions clearly, concisely and politely;
- ensure proper processing, reporting and closure of all issues received from clients;
 - work with the CRM system;
 - communicate with clients in accordance with requirements through various channels: internal chat, IP telephony, less often e-mail;
- daily assignment of tasks along the line;
- holding meetings to discuss current tasks and their solutions. 

I love my job and being helpful to people. I constantly strive for development and improvement.
I expect to constantly develop and learn.  In IT you will always move and have something to grow.

Also I would not like to work with phone calls often, but I like to communicate)
Position: Technical/Customer Support, QA
Category: Support
Experience: 2 years | English: intermediate

Graduated from Donetsk National University with a degree in Organisation Management and Administration 
Graduated with a bachelor's degree
Then graduated with a Master's degree

Also has a certificate of successful completion of manual testing course in Swedish-Ukrainian IT school "Beetroot Academy".

And I also completed a course and got a certificate in PHP development at the IT school "Hilel".
1) My first work experience was as a NOC engineer, I monitored the functionality of cryptocurrency exchanges, as well as the correctness of various additional systems related to the operation of the sites.

My duties included: 
- Monitoring component interconnections and service availability (SLA)
- Monitoring IT infrastructure availability metrics (equipment, server systems, sites, applications)
- Monitoring of emergency situations and taking measures to prevent them, filing applications for elimination
- Registration the infrastructure and software incidents in the ServiceDesk system (JIRA) with their diagnosis and subsequent solution and / or escalation
- Keeping up to date operational documentation and a corporate knowledge base

2) My second position was at the same firm, where I worked in the position of NOC Engineer.
I was promoted to the position of Financial Operator (analysing cryptocurrency exchange activity)
A lot of things I did in this position I am not allowed to disclose because of the contract I signed. The work was very interesting and always had to analyse a lot of information, work in google sheets(excel and other)
Analyse risks, work with blockchains, follow firm regulations

3) Then an innovation was introduced to my duties I started to combine working in a Customer Support role.
In addition to my main job as a Financial Operator, I also worked in Customer Support. I had to communicate with people in a technical support role.
My duties included:
- Knowing the product
- Communication with users in written form
- Help users with any kinds of troubles
- Supporting the user until the problem is resolved
- Updating the knowledge base when adding new functionality to the site
- Social network monitoring
- Communication with users through social networks
I hope to find a good firm where I can develop, gain new knowledge and improve the knowledge I have. I also want to benefit my employer with my mind, skills and responsibility
Position: Technical/Customer Support Representative, Customer Support Quality Control
Category: Support
Experience: 1.5 years | English: fluent

1) Enhanced my communication skills.
2) Knowledgeable in Jira, Confluence, Wiki, HubSpot, and multiple CRM systems.
3) Data analyses 
4) Able to learn fast and adapt to changes
I was woking for an outsourcing company and was involved in 2 projects. The first project is SaaS, I was working as a technical support agent and my main duties were: communicating with customers via email, chat and phone, troubleshooting customers' issues, creating bug reports using Jira. The other project is an online retail store, main duties are: helping customers with placing their orders, considering their return/refund queries, and cold mailing.
Previously, I was working as an English teacher in the IT-sphere for 3 years and my major tasks were creating and condiction lessons to IT specialists, and preparing them for international exams.
Preferable working during business hours or in morning shifts. NO night shifts.
Position: technical customer support/sales
Category: Support
Experience: 8 years | English: fluent


Technical Customer Support
Brainstack
2017 - 2022yy
- Software presentation, Android&IOS installation, troubleshooting
- Resolving Billing issues
- Communication with customers over emails, chats and
phone calls



Billing manager
Pearl of Alushta LLC
2013 - 2017yy
- Providing customers with assistance in placing orders
- Resolving Billing issues
- Preventing any fraud activity with orders through data
validation with customers over the phone
Position: Technical(Customer) Support/Software implementation/Business analyst
Category: Business Analyst
Experience: 1 years | English: intermediate


Assistant of system administrator for 1 year:
- Support for office in hardware and software questions
- support in Active Directory setup
Customer support for 1 year:
- solving problems of online store customers
- formation of support requests to 2 level support
Technical support(now):
- solving problems inside company with using software
- explaining how to work with software
- forming task to enhance/fix bugs
Position: Technical/Customer support specialist
Category: Support
Experience: 2 years | English: fluent

Handled over 300 customer calls and emails monthly, resulting in a customer satisfaction rate of 92%.
Consistently met or exceeded individual performance targets, including call volume, resolution time, and customer satisfaction ratings.
Developed and delivered customer service training to new hires, resulting in a 25% reduction in onboarding time.
Customer support representative at iWorker
Responded to customer queries promptly and accurately via email,
chat, and phone.
Provided step-by-step technical help, both written and verbal, with great attention to detail.
Troubleshoot customer issues, solved problems, and helped with queries about their account.
Managed a ticket queue based on priority and SLA protocols. Share and contribute to the knowledge base.
Worked closely with developers and technical teams to ensure customer satisfaction.

Achievements
Improved customer satisfaction rate by 25% by resolving customer queries within the SLA protocols.
Reduced ticket backlog by 30% by managing the ticket queue effectively.
Received 95% positive feedback from customers for providing excellent technical support.

Customer Support Representative – Staxx
( January 2022 - September 2022)
Provided timely and effective customer support via phone, email, and chat.
Resolved customer complaints and issues in a professional and courteous manner.
  Documented all customer interactions and maintained accurate records in the company's CRM system.
Collaborated with internal teams to identify and resolve customer issues and inquiries.
Participated in ongoing training and development programs to improve customer support skills.

Technologies used: Competent with Slack, Zendesk, Google Suite, Asana, Hubspot, team viewer, loom, Mailchimp, Proficient in email, chat, and phone support
data entry, multi-tasking