Position: Head of the Department
Category: Other
Experience: 11 years | English: upper

Operations:
I built controlling system to monitor the processing of money transfers, that reduced costs (by ~10%) and increased efficiency of the financial operations. 

Company-wide:
Planned, coordinated and launched the first in-house call center. The new call center evolved into a single point of entry for customer appeals, including phone calls, communication with users in social networks, and marketing research. The number of processed customer appeals increased by multiple times, compared with the old out-source based contact center (~2015). Call center is still working, I passed it to the separate department.

Awards:
<company name> was awarded and recognized as one of the best partners of <state-enterprise company in France> as the result of high-quality processing of money order exchange. I was honored to receive this award at the special event in Paris (~2015).

International:
Launching the service of exchanging money orders between Ukrainian money orders system and <EU> system, including close cooperation with EU/Africa/Asia countries, adopting technology for their requirements (~2013).

Scale:
I lead the development and adoption of the new software product to support the transition to new financial technology across offices all over the country (~10000 offices). Achieved in 2010, system is still working and being continuously updated.
My career evolved: software engineer -> head of IT department -> director of operations.

I’m responsible for the efficiency of processing, the strategic development, and the adoption of new financial technologies in largest enterprise company of Ukraine. 

About my company: highly distributed (~10000 remote offices) state-large enterprise, dealing with critical infrastructure, doing financial operations. More than bank (not a bank).

During my career I managed departments of 30-100 people. I have two masters degree in computer science and finance/banking, and during my career I finished several management courses. 

I know a lot about how to build and manage financial processes.

Currently on my positions I do:

> Monitoring and controlling the processing of postage transfers, reducing costs and increasing efficiency of the financial operations in <company name>.

> Leading the new strategy of technology and operations renovation aimed for improving and increasing of the efficiency of the postage transfers processing. Brainstorming, researching and discussing ways of optimization of the processing operations, forming the new vision and building new technological processes across <company name>.

> Representing Ukraine on the meetings of the international working group responsible for strategic development of the International Financial System.


Why I want to leave my current job: like every large enterprise, my company achieved its maximum power and begins to stagnate. I can't see how I can continue using my strength here, and I don't want to be sucked by bureaucracy.
My perfect position involves process/people management in financial/banking sector, like managing IT department of non-development company. 

Re-org company structure, find weak points of company's process and improve them, manage department and build cross-department relationship.

Represent company in the world across international events.