lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Representative
Category: Support
Experience: 2.5 years | English: upper


As a Customer Support Specialist with WorkTime, I had the privilege of contributing to the company's success from September 2020 until February 2023. During this tenure, I demonstrated expertise in providing technical and customer support via a variety of channels, including email, chat, Skype, Team Viewer, and the ticket system. Additionally, I actively participated in software testing (QA), writing FAQs and manuals, and other technical writing endeavors.

Throughout my time with WorkTime, I utilized various tools and technologies to streamline my work, including CRM, VMware, Firebird, PostgreSQL Tools, and Jira. Collaborating closely with both the development and marketing teams, I worked tirelessly to ensure that the organization was able to deliver the best possible experience for its customers.

As a Customer Support Specialist, my primary role was to provide high-quality customer support and help clients troubleshoot and resolve technical issues. Additionally, I contributed to testing new features for the software, preparing documentation, and assisting in gathering customer feedback to continually improve the product.

During my tenure at WorkTime, I developed a wealth of experience in managing customer relationships, resolving technical issues, and leveraging various tools and technologies to streamline my work. These experiences have proven invaluable in my ongoing professional development, which is currently focused on developing my expertise in the area of software development, with an emphasis on mastering the Python programming language.
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: fluent

I have experience volunteering in a foreign country where I come face to face with many challenges. I managed to teach English to people of different ages and cultural backgrounds while providing them with high-quality education. I am an achiever who received high results in academic studying combining it with work and self-development. Now I am more than ready to get new targets.
As an English philologist, I have been teaching English for over 3 years while freelancing. All my working experience helped me to grow as a person when developing my communication skills as well as hard skills such as Advanced English speaking and writing, copywriting, and translating. Being a highly motivated person, I created study plans for students of different ages, translated technical texts, and wrote articles. I am a very flexible person who can learn quickly and work under pressure. Right now I am ready to grow, study a lot, and try new things to become one of the best specialists in non-technical spheres with a strive for future development in IT.
I will never work with companies or individuals that are not fair and honest with their employees and clients. I do not tolerate abuse, a toxic working environment, and a lack of opportunities for self-growth.
Position: Customer Support Representative
Category: Support
Experience: 8 years | English: fluent


As an IT Manager i have Managed network and system performance, conducting troubleshooting, security patching and
maintenance.
Oversaw IT department operations
Oversaw daily performance of computer systems and immediately responded to customer and sales issues to keep network up and running.
Built, customized and repaired technology based on customer requests
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. I also Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
I would like to grow and be better in a role that allows me to study and broaden my knowledge in IT and IT technologies.
I am looking for organizations where i can put my skills to use as well as learn from the top employees and colleagues. Also looking to learn something new.
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper

I was on a business trip to Crypto Expo Dubai 2021 and got the best result as a team there.
I have the best experience working with a lot of people and I know how to do it. I made a lot of deals and brought a lot of money to the company. I enjoy my work and will love what I do, as I like learning new things!
Assistant of Business Development Manager
APRIL 2021 — PRESENT
I'm working on the cryptocurrency exchange.My work it's a lead generation.I'm finding new customers and invite them to list their project on our platform.
I understand how to do this and I can understand type of person who behind the monitor.
And I know how to sale everything and I have a lot of experience how to work with people.


Freelance
FEBRUARY 2019 — MARCH 2021
Worked a lot of time on many orders: starting with the translation of the text, sometimes video, sound edit and e.g
The work was perfectly observed and the work was done responsibly.
I can work any shift, night or day for me it is not a problem and does not affect my ability to work at all.
I want to be on a team that values employees and helps them develop and learn.
Ideally for me it is a moderate schedule and as I mentioned in my CV - I can work any shift.
Position: Customer Support Representative
Category: Data Analyst
Experience: 0.5 years | English: fluent


At the moment I am open to new career challenges in customer care or in an alternative field where my skills could be handy. 

I have over 1,5 years of experience as a customer support representative for one of the major German retailers. My main responsibilities included:
- Responding to customer requests via email in German and English while maintaining positive customer relations and satisfaction;
- Identifying customer needs and assisting them with orders, payments, shipping, refunds, online store issues, etc. in an empathetic and efficient way;
- Reporting problems and errors, working with the German back office team.

After a while, I was offered to take on a new responsibility, so I analyzed (coded) thousands of free text responses from customer feedback surveys. I also learned fundamentals of SQL and am always eager to learn new skills for my further responsibilities.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper


Career Summary 

Jun 2021 - Dec 2021  Zone3000, Ukraine, Zaporizhzhya Oblast
                                    Customer Support
Outline 
Providing written technical support to clients from all over the world, namely: consulting and assistance in setting up, selecting and installing the company's products and services.

Key Responsibilities 

- Responding to customer queries in a timely and accurate way, via phone, email or chat

- Identifying customer needs and helping customers use specific features

- Analyzing and reporting product malfunctions

- Updating the  internal databases with information about technical issues and useful discussions with customers

- Sharing feature requests and effective workarounds with team members

- Writing a follow up for customers to ensure their technical issues are resolved
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: fluent


Currently an ESL Teacher with rich experience of work in different environments and countries. I helped the companies to maintain and improve their brand image, enrich the product that was offered to the customers and become more competitive on the market by enhancing their service. I have experience working in a team and collaborating with them to achieve superior results compared to our competitors. At the moment, I am looking for a new challenge and direction which can help me to use my previously gained skills and knowledge in the field of psychology.
Position: Customer Support Representative
Category: Support
Experience: 5 years | English: fluent


Customer and Technical Support Supervisor at iMazing
(SupportYourApp)

- providing full customer and partial technical support (L1+L2) via emails
- troubleshooting the app's issues
- bug reporting
- collecting the necessary data to escalate tickets to L3
- supervising a small team, creating schedules, onboarding etc.

Ignite Outsourcing at Waze (Google Vendor):

- customer support of Waze users and partners (municipalities, organizations) via ticketing system 
- crisis support: searching for relevant crises online (e.g. flooding, hurricane), searching and uploading shelter/road closure information, reaching out to users/partners
- walking customers through the problem-solving process 
- bug reporting 
- editing the Waze map 
- updating the knowledge base and FAQ
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: fluent


Customer service representative in furniture sales company “1StopBedrooms”
Main responsibilities:
Provide support to the customers: identify and solve customer problems using  dedicated web tools;
Communicating with customers and partners by calls, chats, emails (Zendesk), and messages;
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: upper


Customer Service Representative with B2-C1 English and over 2 years of experience in phone customer service, including sales, tech support, and customer care. Familiar with customer service software. I'm a hard-working person who is committed to delivering high service standards, dedicated to delivering solutions, handling complaints, and solving problems.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent

Disputed a ton of fake Trusted Shops reviews of a service I was supporting to improve its public image. Not sure if it made a difference, but I liked that the review page looked neat and had only real reviews and comments.
Customer Support Representative - 3 years of experience:

- 1,5 years of supporting an education service;
- 1,5 years of supporting technical products in three languages (Englisch, German, Russian): mobile OS, online marketplace, online clothing shop, apps for macOS, Windows, iOS.

Experience supporting via email and live chat, moderating comments on the blog and social media pages, managing Trustpilot and Trusted Shops reviews. 

Interested in the CSR, Customer Success Manager, QA Manager and other Customer Support-related positions.
I'd like to be a part of a young and friendly team. I think that a great team is 90% of success and no matter what kind of job you do, doing it together with nice people makes it enjoyable. I also like internal processes to be thought through and organized. It's no problem if the processes are still being developed, but in that case it would be nice to be able to contribute, give feedback, suggestions and be heard.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper

Bachelor in Czech Language and Literature - Ivan Franko National University of Lviv (2017 - 2021) 
Bachelor in Finance, Banking, and Insurance - Lviv Polytechnic National University (2018 -2022) 
I participated in several exchange projects funded by the EU and went for the 5-month Erasmus+ students exchange during university studies. Also, I won a Czech government scholarship for master studies in the Czech Republic.
Customer Support Representative in Ciklum, project eToro (October 2021 - July 2022) - communication with the eToro clients via emails, providing them with the needed information regarding their trading accounts and other information related to the trading platform eToro
Support Representative in Ciklum, project SeeTree (July 2022 - December 2022) - optimising and training AI performance
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent


Customer Support Representative
IT company Genesis | February 2021- March 2022
Resolving financial and technical issues
via chats, letters, and calls.
Customer centricity.
Working with sales and promos.

Manager (administrator)
Skyeng | September 2019 – February 2021
Selection of training courses.
Communication with the client.
Managing a huge pile of data.
Data Entry, data validation.

Technical Translator
Translink December 2018-June 2019
Translation/Revision/Writing
Translation of telephone conversations and
business correspondence
Compilation of PowerPoint presentations
Position: Customer Support Representative
Category: Support
Experience: 0.5 years | English: upper

I can describe myself as a skilled communicator and listener with a knack for remedying conflict, I can offer you keen organizational skills which allow for the effective delivery of outstanding service, and a highly motivated employee for this job, that can maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization and I'm not just saying that without understanding what awaits me and what kind of work I will do, I would like to work in your company, I think fully understand what kind of worker you need, so that's why I send my resume to this company.
CUSTOMER SUPPORT REPRESENTATIVE
October 2022 - January 2023

Worked as part of Gepard Media OÜ, an Estonian company, as a part of the Casino Team. This is my first job as a support customer, there was a lot of work in different areas, such as: support and communication with customers, checking documents, checking cash withdrawals and their implementation, reports on the technical component of the casino, and many other things, shifts were also both night and day. I left this company because I want to try something new and different.

FREELANCE
TRANSLATIONS, EDITING
December 2020 - Present

Worked on different orders, in various programs, and have an
understanding of responsibility and deadlines, I can easily work morning or night shifts, I prefer working from home, and it doesn't affect my productivity.


NURSE
KHARKIV REGIONAL HOSPITAL
May 2020 - July 2020

That was my third college internship, I've done all sorts of errands related to different parts of medicine, from the simplest to more complicated things (like injections and surgical assistance), and after the last day of my internship at the hospital, the head nurse asked me to stay and continue working because the whole team hospital liked me a lot, and my skills were very high for the level of my knowledge, but I refused to try a new job not related to medicine to try something new.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: fluent


Customer Support Representative 

 Resolving basic to complex support issues for customer inquiries received via omnichannel support
(emails, live chat, and calls);
 Confidence working with CRM;
 Collecting info, reproducing bugs & sending bug reports to the backup team;
 Tactfully manage difficult or emotional customers;
 Handling large volume of calls with a sense of calm and good work ethic;
 Giving detailed, personalized, friendly & polite service to ensure customer retention;
 Reporting to the client/manager on the work done;
 Tactfully manage difficult or emotional customers.
Position: Customer Support Representative
Category: Support
Experience: 4 years | English: upper


Customer Support Representative:
Utech 05/22 - present

– customer support through the ticket system, e-mails, and calls 
- consulting about the application 
- performing troubleshooting 
- cooperate with colleagues from other departments and escalate complex issues

CUSTOMER SUPPORT REPRESENTATIVE
Pride International 09/19 - 02/22

- quality control of the work of the department 
- customer feedback through the ticket system, 
e-mails, social networks
- development and implementation of measures to improve efficiency indicators
- formation of a knowledge base
- control of timely elimination of conflict situations
- training and onboarding new team members and supporting them throughout the entire working period

MARKETING SPECIALIST
"Світ Тепла" 04/19 - 09/19

- creating video content (filming, editing)
- creating websites through the WordPress platform
- writing/posting articles
- technical audit of existing sites
- creating a content plan
- searching for different specialists (developers, QA, designers) and interaction with them
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: intermediate


Customer Support Representative with 1.5 year of experience. Have well-developed communication and troubleshooting skills. I have involved in identity check, consultation of customers, maintaining accurate records in company's CRM system. I'm flexible, always open for new information. Can work in team or independently. I'm looking for long-term position where I can improve my professional skills.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: upper

I have a great working agility, good computer and internet skills, so I can quickly adapt to software and tasks which are new for me.
Customer support representative with 4+ years of experience.

Used to work as commodity manager, I had my own clients whom I worked with directly on daily basics. I was responsible for writing emails, answering calls from my clients and their drivers and providing direct assistance with occurring problems of all sorts. 

Had and administrator of the language school position which helped me learn and understand clients needs more. Mostly I had to do a face-to-face consulting but writing email, contacting students and new clients through chats and on phone was also a big part of my job. I was also responsible for creating schedules for existing and new students, tracking their grades and missed classes and making sure that they would get the most out of their experience with the company. 
In addition, I had worked with native english speakers for over a year.
Not interested in direct product selling or any kind of cold calls. 
Unstructured working process isn’t for me and so is toxicity among colleagues.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper

For the last 7 months my KPI was never lower than 83%
Customer Support Representative with 9 months of experience in the field. I'm consulting the clients about the accurate use of the application and the website, performing troubleshooting and resolving the technical issues via call, updating the clients trought E-Mail about the status of the problem. Right now I'm working in SaaS product IT company, that offers software development for the logistics industry. The position involves strong product knowledge, accountability and reporting bugs in CRM (SalesForce)
I would preffer the day shifts (9-5) and strictly EMail-based communation with the clients
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: upper


Customer Support Specialist, 2.5 years of work experience.
Responsibilities:
- Provide customer service through e-mail and chat in a timely and accurate manner;
- Communicate customer feedback to the corresponding departments in order to develop processes for better serving customers;
- Maintain reports on processed customer inquiries as required;
- Report and escalate issues and incidents based on guidelines;
- Assist with updating external client knowledgebases and internal departmental documentation as required.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper


Customer Support Specialist (Hosting Department).
I respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns. Serving customers by providing product and service information; resolving product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper


Deliver high-quality services to the customers;
Answer via live chats and emails;
Help customers with complaints and questions;
Make calls to customers in difficult cases;
Give customers information about website, offers and propositions;
Other project support work;
Creating reports;
Work with CRM systems;
Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling a client to provide a consistently high-quality service;
Use own initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies;
Cooperation with other departments for solving payment and technical problems;
Document any changes or new solutions for other agents to use.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: intermediate


Diligent Customer Support Specialist with expertise in providing exceptional service and technical assistance for Zone3000's Private Email product. Proficient in resolving customer inquiries, troubleshooting technical issues, and ensuring client satisfaction. Demonstrated ability to communicate effectively and empathetically while maintaining a high level of professionalism. Committed to delivering a seamless customer experience and contributing to the success of the company.
Position: Customer Support Representative
Category: Support
Experience: 5 years | English: fluent

I increased Sales of my last company to about 80% and maintained an amazing customer-to-client experience.
During the course of my work period, I have acquired an experience of 5 years in customer and sales marketing with a reputable marketing company in the US (Orbus Marketing) where I handled calls to several clients and was also generating leads. I also worked with a modeling company as a customer representative to customers by representing the company's models efficiently and increasing sales. Among that, I also worked for 6 months with Zara as a Sales assistant.
I will help your company to improve sales and bring the best Customer Experience to every client of the company.

I would be available to give you my best
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: fluent

I have obtained a Bachelor of Science degree in Aerospace Engineering where I had to carry out numerous tasks and projects. I can work under pressure and have good team work skills.
Experience: One year experience as a Elementary school teacher
Project: Technological preproduction of assembling for frame No 36 of the fuselage An-72 type airplane and manufacturing of Spacer by Stamping
Skills: Solid Works, Microsoft Office
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: fluent

Grew from zero to Senior Support after 6 months.
Experience:
· provided live chat, phone and email assistance to EEA, US and APAC based customers;
· worked my way from beginner to Middle and Senior Support in completely new spheres for me, such as travel industry and fintech;
· successfully resolved complex and top-urgency cases (with resolution ETA of 15-30 minutes), managed conflict situations;
· boosted multitasking and working-under-pressure skills with no loss in efficiency;
· kept in constant touch with teammates and separate departments to track ongoing product issues, and to timely report new ones;
· monitored rapid changes and consequent updates in my industries to advise the best solutions for customers with COVID-related issues.

Looking for:
· opportunities for development in skills and position;
· a comfortable schedule (3/2 preferably);
· a company to grow with;
· a friendly team to enjoy cooperating with.
• To be recognised and valued for the quality of work I perform
• To build trust-based long-term cooperation with my company
• I wouldn't want to work with 2+ night shifts in a row