lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Success Manager
Category: Support
Experience: 6 years | English: fluent

Implemented SWOT-analysis.
Got a $330000 monthly profit because of the supply-chain managing inside the department of 5 people.
Team efforts achieved a contract from Uber Freight and Amazon for an exclusive delivery lane.
A decreased retention rate of employees of one of the clients.
I started my way as a logistics customer support representative in 2016 right after my university dropout. Worked with US/Canada/Mexico customers. In 1 year I was promoted to Fleet Coordinator and started not only providing customer service options but also getting new contracts and new load opportunities from the clients. I had a small team of 5 people and our team usually worked with big US customers such as Uber Freight, Amazon, and SpaceX, our main goal here was to provide the best possible service and the fastest options to deliver them freights. 

After it, I decided to move forward to get new experience and develop myself as a manager, and was hired as Operations Manager (also in a logistics company). I was involved in hiring/training/termination processes, created employee development plans, worked on guides, and implemented new features that might evolve us as a company. This company was closed by its owner because he decided that this business is not interesting to him anymore and I was hired by an outsourcing company after it. 

I wanted to move away from logistics and made my horizons wider to be able to gain more experience. I worked with 5 US projects inside the administration team of an outsourcing company as a Customer Success Manager. My main goals were upselling, team development, and new clients onboarding, I also worked closely with Recruitment, HRBP/HRPP, Finance department, guiding them on my own projects if needed. And at the same time, I worked with my own teams on the projects.
Catching the "red flags", working closely with clients to develop their own strategies, fixing any escalations, distributing the workload between employees, and working on the reports - this was my daily routine.

Also, I tried to switch to Project Management and started to work in a digital agency for half-time but because of the war agency decided to stop providing the services and struggled without new clients so we part ways. 

In addition, I tried myself in a game development studio as a Team Manager of a 3D Team, worked there for 3 months but the studio decided to not close my probation period. But I got a recommendation from them to start my way as a Project Manager in gamedev - which is at least a good point in this case

Currently, Im looking for Customer Service Manager/Team Manager/Project Manager positions and want to grow as a professional in this way.

My day-to-day tools are:
Salesforce
Jira/Confluence
ClickUp/Notion
Google Workspace/MS Office
Position: Customer Success Manager
Category: Other
Experience: 3 years | English: fluent

I've been a member of the success management team since it was only being built and have experience of building the processes from scratch.
I helped to build a process of client offboarding.
I've got about 4 years of experience in customer support and 3 in success management. Through these years I've worked with various CRMs (Desk, Zoho, Zendesk, Salesforce, Creatio) and resolved tons of clients issues. I am working as a success manager with corporate clients and enjoy being an important part of their journey with our company. However, I'd be excited to start working on a new project if the project is worth it.
I love challenges and feel passionate about solving people's problems. However, I also feel like developing products further in future. So, I'm looking for a role where one can grow into a product leader and there is no better way to build a good product than communicating with your users and customers first.
Position: Customer Success Manager
Category: Support
Experience: 2 years | English: fluent


I was working as a customer support agent.  My responsibilities were:
Supporting 7 different projects simultaneously, 
Managing large amounts of incoming customers' questions
Providing appropriate solutions to customers' complaints within the time limits
Answering customers' questions with accuracy and efficiency
Resolving any emerging problems that our customer accounts had
Building customer loyalty and sustainable relationships Processing customer accounts and file documents.
Working with Zendesk, Intercom,Slack,Salesforce, Microsoft Teams,Jira.
Position: Customer Success Manager
Category: Project Manager
Experience: 2.5 years | English: upper


I work as a Customer Success Manager with 6 clients from different countries and time zones. There are 2 small and
4 huge projects from 2 stores to 300 stores and 3 Distribution Centers. I maintain Inventory Management solution consist of many order algorithms, BI reports, promotional and seasonality functional. I build nice and strong relationships with my clients. So every month, they pay rent for our cloud solution.
• I have strong risk management skills;
Solve conflict situations or even technical troubles;
• Could create business strategy;
• Push clients team to work according to the right processes;
• Well understand clients needs and write user story/ technical specification to business analyst/developer;

I had been Project Management Office Administrator almost a year. I was automatizing many project management processes during this time. For instance:
• Developed business intelligent reports based on Qlik Sense platform for track projects status, risks, key points and schedules. This reports have been used for three years by TOP management.
• Rebuilt weekly project reports for Project Managers to make it more simple but informative.
• Created new process of employees gamification.
• Implemented project sign-off process.
Position: Customer Success Manager
Category: Support
Experience: 0.5 years | English: fluent

I started my career as a teacher of English in a Private School and then got the position of a director of one of the offices. 
I have experience in different spheres, I am not afraid of difficulties and I am fast-learning
Ltd “FINMAX” Financial Company 
01.12.2019- by now
Account manager 
• Carrying out negotiations with foreign clients;
• Consulting clients;
• Support during negotiations and signing;
• Work with objections;
• Receive and sort customer emails and respond to their queries via email, chat and phone;
• Provide an advice to customers connected to usage of our product.
• Provide exceptional experience to our customers.

Before it I worked in:
PE “Big Step” English School
Director of school 
• Managing of a team of 15-20 members;
• Carrying out negotiations with business partners;
• Carrying out interviews;
• Hiring staff;
• Solving difficult questions and situations about the organization;
• Responsible for projects of the company and their implementation;
• Budget planning and finance planning;
• Finance operational and strategic planning;
• Preparation of management accounts (BS, P&L, cash flow, all finance statements, Capex);
• Preparation of presentation materials for the management (Power Point, Cell Think);

I want to change sphere of my job and gain new experience in IT-company.
I am interested such positions as: Customer Success Manager та Customer Support Manager
I want to work in a firm where I could have prospects of advancements, official emplyment and a friendly team.
I want to have a job which can bring me not only good income but also pleasure
Position: Customer Success Manager
Category: Support
Experience: 2 years | English: fluent

Assisted and provided guidance for client with the website content migration.
Successful Hubspot Sales/Marketing/Service onboarding for the clients.
Used to perform PM duties for several projects.
Main performance currently based on CMS/CRM: HubSpot, WordPress.
Client onboarding and further education.
Working agile with S&M and Tech teams.
Proactively investigating and solving customers' problems, which may be complex or long-standing problems.
Strong background ( > 8 years) working in the international customer-facing environment and driving initiatives to improve customer satisfaction.
Expecting dynamic and success-driven projects to satisfy the ambitions of my customer-oriented personality.
Position: Customer Success Manager
Category: Support
Experience: 3 years | English: upper


- Manage a portfolio of 70+ key accounts, serving as the primary point of contact and building strong relationships with clients.
- Proactively engage with customers to understand their business objectives and align our solutions to meet their needs, resulting in a customer churn rate of >1%. 
- Collaborate with cross-functional teams, including sales, IT, marketing, finance and product, to ensure seamless implementation and onboarding of new customers.
- Conduct regular business reviews with clients to assess their satisfaction, identify opportunities for improvement, and present strategic recommendations.Use Customer Satisfaction (CSAT) and Net Promoter Score (NPS) through Wootric to measure the satisfaction level with the support they receive.
- Identify upselling and cross-selling opportunities to drive revenue growth and increase customer lifetime value.
- Provide product demos, training, and support to customers, ensuring they maximize their value.
- Act as a customer advocate, representing their interests within the organization and providing feedback to improve our products and services.
- Utilize customer success software and CRM systems to track customer interactions, monitor customer health scores, and generate reports for management.
Position: Customer Success Manager
Category: Support
Experience: 3 years | English: fluent


- managing accounts from the point of sale to product adoption, and further retention & scaling;
- building rapport with clients;
- initial product setup and help with changes after the implementation;
- guiding clients to success with the product by identifying their goals;
- conducting training sessions for onboarding users;
- educating customers about the product, its functionality and possibilities;
- finding personalized solutions for clients' requests and concerns;
- regular check-ups & customer support through video calls, emails, and phone calls;
- working in close collaboration with QA and Product teams.
Position: Customer Success Manager
Category: Support
Experience: 6 years | English: fluent


Monitored daily operations and supported Operations Manager in necessary
duties.
Provided bank leadership in absence of Operations manager.
Trained and mentored highly effective teams to meet corporate service 
standards.
Diligently investigated business issues and trends, and presented relevant 
findings to partners and clients.
Worked with regulatory representatives to complete accurate filings and 
maintain compliance.
Implemented operational improvements to increase efficiency and reduce 
labor costs.
Reviewed applications against established parameters to determine 
approval, rejection or modification requirements.
Designed sales and service strategies to improve revenue and retention. 
Developed and maintained client rapport to meet financial service needs 
and drive branch loyalty.
Worked collaboratively to capture and analyze business requirements for 
the department
Complied with company policies and government regulations to prevent 
and detect rule violations and protect organization from fines and lawsuits.
Position: Customer Success Manager
Category: Other
Experience: 4 years | English: fluent

Within 12 months became a Senior CSM
More than 4 years in IT, specifically working with customers. 
Leading the cycle from sale to success.
I'm all about people and want my role to be connected to helping people get value.
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent

I have always exceeded my KPI expectations at every job. I currently manage and train a team of 7 to do the same.
Most of my experience is customer care and technical support (no coding), currently I am managing and training a team of 7 logistics managers and we work closely with our customer support team. I have always worked for outsource companies and only in English. I’ve used different CRMs, call agents, etc. I am familiar with Admin Panel (troubleshooting), Jira, Zendesk, Confluence, custom CRMs, Shipper account, billing (refunds, invoices), Gmail, Google Voice, Outlook, Windows, iOS, Shopify, HelpScout, Kustomer, Teams, etc. I am a very good problem and escalation solver, I am good at analysing the information to see how I can reach the goal and I can communicate with anyone even if they are upset, see their perspective, and help solve whatever it is that caused the issue in the first place. I am empathetic and patient with people. I type at a speed of light and learn just as quickly. I am ensuring quality of calls, lead weekly follow ups with the team, train newbies and employees in Dispatch Team, report to IT on what changes need to be made to our system to accommodate our needs better. I am also making sure we are following our contractual obligations with customers and carriers, distribute tasks between the team members and make sure they are done appropriately and the team has the needed support. I keep our Confluence for Dispatch and Support teams up-to-date, I have initiated and created dispatch training manual (over 60 pages) with technical project info and communication tips on how to handle escalated carriers, I have created a similar manual for our Customer Support Team, initiated and co-created email handling manual, custom quotes manual, tests for newcomers and employees to make sure we are on the level, etc. I give feedback about team’s progress to my higher up weekly and I would like to grow as a team trainer/project manager/customer success manager.
Sales and lead generation.
Position: Customer Success Manager
Category: Support
Experience: 6 years | English: fluent


Nice to meet you, my name is Veronika and I am happy to introduce myself.

Being employed since 17, I used to work with people a lot, my experience is diverse and international, which can be proven by my resume. I used to work as a Customer Success Manager for years, in different knowledge areas and time zones. I know how to communicate with people of different nationalities, age groups and cultures, that is why I can be a perfect International Support Specialist.
Having proven fluency in English and Spanish, I can talk with customers from all over the world. Our planet has a lot to show to the seekers, so I am eager to learn from professionals every day.
I am hard-working, result-driven, caring 
patient and my superpower is empathy. My personality is all about helping others, doing something useful every day. Working remotely and worldwide is my passion, I would happily join dynamic projects in Australia, New Zealand, US, Europe, Latin America and  everywhere.
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent

·	proficiency in operating systems Windows XP Professional, Windows Vista Home Premium Edition, Ubuntu, Kali Linux, skill in handling Microsoft Office
·	basics of HTML, CSS, JS, Python, Cyber Security
·	English, Italian, Ukrainian, Russian fluently
·	Spanish intermediate
·	German, French, Arabic basic level
Nov 2019 – Present - Project Manager  in the IT Company ArtyGeek
• Communication and integration management;
• Involved in budgeting, scope estimating;
• Stakeholder management : customer communications, problem solving;
• Facilitated decision-making and conflict resolution in teams;
• Involved in customer engagement, discovery phase;
• Prepared project estimations, road-maps;
• Prepared team allocation plans, project scope plans;
• Product release management monitored and coordinated.

Jan 2019 – Sep 2019 - Project Manager in the IT Company LaSoft
• Scope and deliverables management
• Schedule and road-map management
• Release management
• Quality management
• Manage MVP
• Provide transparent and clear reporting

2018, August - 2018, December - Information Technology Project Coordinator in the IT Company LaSoft
• Defining the scope of the project;
• Analyzing and gathering technical requirements for project development;
• Creating detailed technical specification of products;
• Gathering project requirements from the customer;
• Conducting demo meetings;
• Managing the implementation of new features of the product;
• Job performance review with team members due to schedule;
• 1 to 1 meeting with team members once per month or on request;
2016, June ˗ 2018, August - a sales manager in the IT Company TemplateMonster
·	pre-sale support including quote, design, proposal, pre-sale testing support
·	seek out, identify, develop and close business opportunities with customers
·	work with current clients and their development

Skills:
·	proficiency in operating systems Windows XP Professional, Windows Vista Home Premium Edition, skill in handling Microsoft Office
·	basics of HTML, CSS, JS, Python, Cyber Security
·	English, Italian, Ukrainian, Russian fluently
·	Spanish intermediate
·	German, French, Arabic basic level
dynamic culture in a team of experienced professionals
decent wage
career advancement
Position: Customer Success Manager
Category: Support
Experience: 1 years | English: fluent

- Quick adaptation to the project;
- High responsibility for the project and independent problem-solving.
- Knowledge of Polish - B2+
•	November 2021 – present – Genesis Tech as a Customer Support Representative 
for the whole world  
-	Bug reporting in Jira, Zendesk.
-	Manage complaints, provide proper solutions and options via and email;
-	Give required support, efficiently and effectively and in accordance with priority, impact and SLA’s;
-	Handle multiple client’s requests simultaneously processing each of them with equal dedication;
-	Advise the company's customers on the products, their work and functionality via social networks;
-	Escalate unresolved problems, ensuring that members feel supported and valued, follow up on complaint/question status, ensure resolution.

- WOW 24/7, shared team with numerous projects (around 8)
Services for the customers, our coverage is Europe;
- The CV indicates the responsibilities, tasks, and tools are used;
- Grow as a Success Manager;
- Corporate training appeals to me;
- I am keen on the crypto-industry.
Position: Customer Success Manager
Category: Support
Experience: 3 years | English: upper


On my position, I built strong relationships with clients, serving as their main point of contact and addressing their inquiries and concerns. I also collaborated with cross-functional teams, onboarded new hires, and actively contributed to the continuous improvement of support processes.

As I advance in my career, my aspiration is to transition into a role as a Project Manager. I am highly skilled in managing client accounts, coordinating diverse teams, and overseeing successful project execution. With my proven ability to drive customer satisfaction and deliver results, I am eager to utilize my leadership, organizational, and problem-solving skills to manage projects from initiation to completion. I thrive in dynamic environments, excel at stakeholder management, and am dedicated to achieving project objectives within timelines and budgets.
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: fluent


Outgoing, dedicated and open-minded customer service professional with 5+ years experience. Passionate about improving the quality of people’s lifestyle through unsurpassed care and service. Seeking to leverage my knowledge to empower customers within a people-driven organization.

My current role is a De-Esc Customer Care Expert at Wix.com.

๏ Building sustainable relationships and trust with customer accounts through open and interactive communication. 
๏ Conducting mentoring sessions on SEO topic and onboarding new team members.
๏ De-escalating customer issues with proven conflict mediation and problem-solving abilities. 
๏ Recommending potential products or services after analyzing customer needs.
Position: Customer Success Manager
Category: Support
Experience: 7 years | English: fluent

Build strong relationships with Clients. Perform professional B2C technical support. 
Communicate to users through various support channels. Manage large amounts of incoming email/phone/chat conversations with end-users. Troubleshoot issues and provide users with solutions. Identify the user type and help guide them through the service, providing qualified advice to assess customers’ needs. Develop and maintain positive customer relationships and satisfaction. Technical maintenance of corporate systems. Improving knowledge bases, technical and modeling techniques, and documentation. Follow communication procedures, guidelines, and policies.
Patient and engaging customer service professional with 5+ years of experience in responding to all types of inquiries. Currently seeking a part-time or full-time position in 
supporting English, Spanish or Russian-speaking customers.
Position: Customer Success Manager
Category: Support
Experience: 2 years | English: fluent


PortaOne, Customer Success Manager 
(June 2022 - Present) 
I am working in a product IT company of B2B type where SaaS services are provided to the customers. My responsibilities include: proactive communication with clients on their business development plans and identifying the opportunities for up-sale; gathering feedback to assess their satisfaction rate; managing escalations in tech support; writing weekly customer reports to C-level managers; optimization of procedures inside the company. 
PortaOne, Customer Care Agent 
(April 2021 - June 2022) 
Email communication with clients while handling technical support requests; processing incoming calls from prospects and actual customers; proofreading engineers’ and developers’ texts and emails in English; completion of internal educational courses (e.g. application engineering 
course) to better/deeper know the company product.
Position: Customer Success Manager
Category: Support
Experience: 2.5 years | English: fluent


Possessing more than 2 years of experience as a Customer Support Representative and more than half year of being a Training Lead, working with Zendesk’s support ticketing system and Helpshift. I am proficient in the methods of solving and troubleshooting issues regarding gaming portal, analyzing and responding  to App Store and Google Play reviews, making reports on statistical data, conducting trainings, doing QA analysis of the project, holding meetings.
I am looking for a job which presupposes developing both my  professional and language skills, and will help to delve deeper into the management as well as technical aspects of the project.
Position: Customer Success Manager
Category: Support
Experience: 2 years | English: fluent


PROFESSIONAL EXPERIENCE:
– "Apptimized Operations" from September 2017 to 2019
Middle DevOps Engineer ( Software Packaging Engineer )
Department: Software Management and Deployment.
Additional Responsibilities: Project Lead, Support Lead. Trainer of onboarding Devops engineers