lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: CRM / Head of Support / Head of Sales department (VIP)
Category: Marketing
Experience: 8 years | English: upper

• Implemented a customer loyalty program based on performance analytics and made it possible to
segment the customer base with further individual study and accruals.
This made it possible to optimize some of the processes, the percentage of bonus accruals, as well as the
work of the client department
• Created a system of internal evaluation of sent letters, made calls, where indicators were built on
numbers and quality
This made it possible to motivate experienced employees, expand the department and reduce the
workload.
• Implemented a knowledge base in the field of igaming, which was located both in СRM and Сonfluence
This brought an understanding of internal processes for new employees, and also reduced user response time.
• Work in the field of igaming for more than 7 years. I understand the features, problems, as well as solutions at
all stages of the client’s conflict with the product (casino and betting)
Thanks to understanding, analysis, and A/B testing, we managed to solve some of the project’s issues, which
attracted new (old) users to continue spending time
• Improved the skills of more than 20 employees, which made it possible to attract even more attention and
responsibility within a large company.
I have been working at igaming for more than 6 years, I started as an ordinary account manager and now I work as a customer retention manager, where the main responsibilities include:
* creating a loyalty program
* active work with GGR, ARPU, LTV and other indicators
* construction of general principles of working with clients (mailings, personal messages, phone calls)

I want to create a client-oriented project that will be the most interesting for users
I don't work with a business that is less than a year old, with companies that cheat people
Position: CRM / HRIS manager
Category: HR
Experience: 8 years | English: upper

Transformation of the company from excel to crm and full business automation
Actively working with colleagues at all levels of the organization to: assess and advise on requirements, identify how CRM can best meet needs,
configure and implement new features and reports, advise on best use. Making changes and updates to page layouts and custom fields to
enable relevant information to be gathered and reported.
Creating and modifying reports and dashboards for management
information.
Providing regular over-view reports and analysis on our data for the
organization.
Managing users and their security profiles and ensuring sensitive
information is well protected.
Creating and modifying workflow automation and flows/processes. Maintaining the integrity and quality of the database by carrying out
regular maintenance, audits and software updates.
Customization sales and HR process funnels, automation for all business units of the holding and automation all paper workflow.
Looking for friendly and professional team :)
Position: CRM Lead
Category: Lead
Experience: 11 years | English: fluent


I have more than 15 years experience in IT area, and more than 10 years of CRM (such as Siebel, SalesForce, Oracle CX) consulting/developer experience.

I worked in various industries, lion's share relates to banking and telecommunications. Beside CRM consulting, development and configuration I worked on several integration related tasks.

I have experience in the following areas: Call Center, Sales, Financial Services, Marketing, Power Communications, Field Service, Telco industry.

Learned Cloud technologies: Docker, Kubernetes

Certifications:
SalesForce Administrator
Oracle Cloud Infrastructure 2021 Certified Architect Associate
Oracle Cloud Infrastructure Foundations 2021 Certified Associate 
Google Digital Garage: Fundamentals of digital marketing certification

Key Courses and Trainings:
IBM Cloud trainings
Siebel Order Management
Oracle Field Service Cloud
Oracle Sales Cloud
Oracle Engagement Cloud
Oracle Integration Cloud
SalesForce various trainings

Badges:
Introduction to Jenkins by Skillsoft 
Microservices with Istio and IBM Cloud Kubernetes Service
Containers & Kubernetes Essentials
IBM Cloud Essentials
IBM Blockchain Essentials
Position: CRM manager
Category: Marketing
Experience: 3 years | English: intermediate


Development and optimization of promo, trigger and transactional communications;
   Development of existing and search for new communication channels;
   Working with metrics: Retention Rate, Reactivation Rate, MAU, WAU, Active base;
   Audience segmentation: working with cohorts and user groups;
   Setting up and running a promo mechanic for different types of audiences;
   Setting up and launching communications;
   Formation and testing of hypotheses to improve the company's metrics;
   Automation of successful tests.
Position: CRM manager
Category: Other
Experience: 1.5 years | English: basic


- I have the skills to work in Microsoft Office.
- I know how to work with CRM systems.
- Placed advertisements for the search of new employees according to the given task. Conducted initial assessment of resumes.
- In the course of her work, she kept in contact with counterparties and established cooperation.
- I quickly and qualitatively perform the assigned tasks.
- Stress-resistant, communicative and a quick learner.
- in the position of "Underwriter" I was involved in detecting and preventing cases of fraud. Checking the information submitted to the company.
-I have a good command of crm Asana, I also worked for a long time at HES, which was configured as a credit conveyor.
Position: CRM-manager
Category: Project Manager
Experience: 3 years | English: upper

-	introduced a loyalty program (in partnership with Fishka);
-	creating from scratch, testing different mechanics of special offers and implementing of a trigger communication scheme with users;
-	an additional communication channel with subscribers was launched: push-mailings to mobile/TAB + to STB;
-	launching a referral program;
-	launch of the possibility of buying XtraTV equipment on credit
-	negotiation of commercial terms of cooperation and signing of contracts with the central Ukrainian payment systems (Portmone, Monobank, EasyPay, IBox, 2click, City24, IPay);
-	implemented more than 50 special offers for end users with different mechanics (idea generation, business case calculation, development of mechanics and description of technical specifications, promo campaigns (independently - if the action involved direct communication, or with the involvement of colleagues).
•	01.2019 – today: CRM-manager (streaming service OLL.TV, satellite provider XtraTV)

Key metrics I was responsible for in my current position: LT, LTV, ARPU, Churn-rate, Up-/Cross-sale, % reactivation, % conversion after call, quantity of new users, open rate messages, CTR, cost per one user

Responsibilities:
-	managing the subscriber’s life cycle:
-	analysis of the subscriber base and identification of trigger points that affect performance indicators. Formation and implementation of a scheme of interaction with users based on this analysis;
-	construction of a scheme and selection of mechanics to prevent the outflow, reactivation of users;
-	development of special offers for users (from generating an idea / building and protecting a business case to evaluating effectiveness);
-	calculation of cases to justify the needs and relevance of the proposed ideas;
-	preparation, development and implementation of a loyalty program for existing users to increase the life-cycle of the subscribers;
-	weekly planning and implementation of advertising communication with users: viber/sms messages (service used - GMSU); email messages (eSputnic); push messages (OneSignal);
-	support and coordination of work of outsourcing contact centers in the direction of outgoing calls;
-	tracking and developing additional channels/services that help attract new users;
-	evaluation and processing of incoming requests for cooperation;
-	budget planning and forecasting;
-	coordination and support of relationships with partners (negotiation of the terms of cooperation, support of relationships, support of the mutual exchange of documents / mutual settlements).
Position: CRM Manager
Category: Marketing
Experience: 4 years | English: upper


Creating and managing email marketing campaigns 
Developing email marketing strategies
Creating email chains and triggers
Base segmentation
Understanding email fundamentals
Developing and executing A/B tests
Strong analytical skills
Working knowledge of HTML/CSS
Experience in working with push, SMS, chatbots, publics
Copywriting skills
Building and maintaining communication with product, content, design, and other internal/external units
Strong understanding of Agile methodologies
Position: CRM Manager
Category: Marketing
Experience: 3 years | English: fluent


CRM Manager
from 08.2022 to 04.2023
PMI, Kyiv (Gambling)
• Develop and execute sport and casino campaigns (Cashback, Insurance, Freebet, Deposit
bonus, Free Spins, Prediction, Totalizator, Rating, Toss)
• Launch welcome bonuses, reactivation bonuses and restart automated campaigns
• Audience group identification and segmentation
• Develop a CRM plan for the regions including list of campaigns, lifecycles, workflows, contents
according to marketing strategies;
• Apply A/B testing approach and effective campaign measurement methodology with regular
reporting of results and insights;
• Work with CRM systems, email, web push, native push and sms.

CRM Promo Manager
from 06.2021 to 07.2022
IT company, NDA, Kyiv (Gambling)
• Create promotional content materials;
• Audience segmentation for upcoming promotions;
• Promotions, tournaments, lotteries, regular and exclusive bonuses, loyalty programs
preparation in the CRM system;
• Create bonuses for upcoming promotional mailings;
• Communicate with games providers and coordinate games positioning on the website;
• Develop and implement CRM campaign automation plans, optimizing the existing;
• Monitor results and improved KPI campaigns;
• Prepare reports/recommendations based on the collected statistics on past activities.

Customer Support Representative
from 06.2020 to 06.2021
IT Company, NDA, Kyiv (Gambling)
• Provide efficient technical support via online chat, telephone and e-mail;
• Support existing and prospective clients by providing them timely and accurate information;
• Interact with other departments and escalated customers feedback further;
• Inform clients about difficulties (system failures, market issues) and provide regular resolution
updates
Position: CRM Manager
Category: Marketing
Experience: 2.5 years | English: intermediate


CRM Manager with over 2 years experience in product IT companies in the iGaming industry. 

- Creating from scratch promotional campaigns aimed at achieving the established KPIs;
- Planning, briefing, evaluating and continuously refining multi-channel communications with players to continuously increase revenue by promoting deposits, playing slots and other activities;
- Converting registrants, the retention of active players and the reactivation of inactive players, using a variety of manual and automated campaign lifecycles;
- Refining the efficacy of campaign strategies by regularly A/B testing;
- Scheduling a promo plan for a week, a month and a long-term period;
- Working closely with the product department to increase the profitability of the company;
- Work with business intelligence teams and data warehouses to facilitate real-time data sharing;
- Mentoring and supporting junior team members. Onboarding new teammates.
Position: CRM Manager
Category: Marketing
Experience: 3 years | English: fluent

– Self-organized
– Creative
– Successful in remote work
– I can type blindly)
– Knowledge of data analysis tools (Excel, Google Sheets)
– Basic understanding of values regarding casino games, gambling
product trends, cryptoMarket, betting etc.;
– I have skills in copywriting
(Examples of my texts, I can send you in my CV, or just link in DM's)
– CRM System Administration
– Creation new Users, roles and accesses in CRM System
– Working with CRM in collaboration with the development team to generate hypotheses, prioritize tasks and functionality of the System
– Manage the client database, segment and maintain its relevance;
– Analysis of user profiles and their behavior in order to assign relevant manager for successful working process;
– Active participation in the work of the Retention department
– Generate and test hypotheses to improve retention metrics
– working closely with colleagues from Support and Retention to make Promo's relevant and successful for every Client
– Development of bonus mechanics and loyalty programs;
– introducing new ideas and improving the way the Brand operates.
– Tracking and reporting of overall performance
Position: CRM Manager
Category: Marketing
Experience: 1.5 years | English: fluent


-Develop and implement email strategy for gambling, financial markets, dating, and the education industry projects. 
-Worked with manual and triggered email campaigns, push notifications, SMS, and LINE messages.
-A/B testing and database segmentation.
-Analyzed the data and implemented testing results.
-Experience with setting up domains on ESPs, configuring DNS records, domain, and IP warmup.  
-Email templates design (Drag and Drop editors, HTML, MJML).
-Created tasks for designers, developers, and copywriters.
-Worked with Customer.io, Iterable, Mailchimp, Bronto, MailerLite, Sendgrid, Sendinblue, Remarkety, Stripo, OneSignal, and Gravitec.
Position: CRM Manager
Category: Marketing
Experience: 7 years | English: upper

I've built a welcome and churn emails series to retain users.
I have made improvements to the existing email base that increase performance results: rewriting text in a concise, well-structured manner; improving banner visualization; correcting existing mistakes in the content and configuration of email. 
I've created customer segmentation which allows to send relevant content to customers and increase KPI results.
I have experience retaining customers via email, push, Telegram, and SMS channels. I analyze the behavior of users and build multi-channel communication with them. I prepare a promotion plan with content that is most relevant to clients and generates more conversions for the business. I have hands-on experience with ESP: creating triggered emails, welcome series, and newsletters. I know how to increase email deliverability and make campaigns more clear for users.
Position: CRM Manager
Category: Marketing
Experience: 6 years | English: fluent

I have an MBA in Analytics Intelligence from University of Bridgeport as well as a bachelors degree in Economics from Elmhurst University. 
Working in telecom I have launched data products for Bakcell which has increased the data revenue and brought in more customers.
I worked as a Card Product Owner in the largest bank in the Caucasus region and my main job is was launching new CRM campaigns and products within the cards business.

I'm currently in Azerlotereya (Misli.az) where I'm responsible for launching new CRM campaigns.
I've worked in telecom/banking product development and am currently working in the betting industry. I specialize in product management and CRM & data analysis.

I also do copywriting work part time and teach English.

Tools and methodologies I use:
Agile Kanban
Scrum
Jira
SQL
Excel
PowerBI
Qlikview
Visio
SAS
Qliksense
Position: CRM Manager
Category: Marketing
Experience: 1.5 years | English: fluent

Created designs for a Ukrainian Online-Education Platform and many youth influencers/clubs.
Created an effective (both user activity-wise and economicaly) automated calls algorithm
- Maintained and upgraded email, webpush, automated calls and sms communications
- Curated technichal updates and product developments
- Participated in retention tasks, developing strategies and offers for customer retention
- Managed group-based campaigns and streams
I am aspiring to become a better specialist and become a well-rounded CRM-manager
I am expecting an interesting problem-solving expreience with minimum routine tasks.
Position: CRM Manager
Category: Marketing
Experience: 3 years | English: upper


> Parimatch United
Head of CRM (December 2022 - June 2023), focused on the Peru brand development

Goal: Start to acquire new clients in brand new region
Executed automated funnels for sport, esports and casino customers;
Developed promo campaigns for weekly use based on base segmentation such as sport, esports, basketball etc;
Conducted A/B tests to check hypotheses;
Utilized RFM approach for segmentation and analysis of the customer base;
Implemented reactivation and automated funnels for Churn and Active customer segments;
Optimized promo campaigns and automated funnels accordingly to performance data
Results: 3000+ MAU,100k+ GGR.


> Parimatch Tech
CRM esports manager (2020-2022), focused on Eastern Europe

Goal: Captivate esports customers and familiarize them with Parimatch platform
Scheduled CRM activities within 4 solid brands (UA, KZ, BY, RU) accordingly to the esports calendar;
Managed the entire rules, prizing, creatives and text for each promo campaign;
Operated with tableau, SQL requests and Excel to analyze performance data and metrics;
Covered all major events with promotions;
Optimized promo campaigns according to results and customer experience.
Results: 100k+ of esports active customers in CIS hub. 

> StarLadder, esports tournament organizer (100+)
Project Manager (2015-2020), focused on the CIS, Europe, MENA and Asian markets.
Position: CRM manager, Customer Support, Marketing Manager
Category: Support
Experience: 5 years | English: fluent


> Organization of company documentation
                    > Work with massive databases
                    > Ability to work with traffic, conversions,
                    > Professional use of office programs - Microsoft Excel, Microsoft Word, 
                       PowerPoint, Published, Pivot tables.
                    > Development, conduct and control of marketing campaigns on on statistical parameters
                    > Skills in conducting training presentations
                    > Development of planning and analysis of results
                    > Skills in Google Ads, Google Analytics
                    > Monitor, and report on team goals
                    >Collection of statistical data, segmentation and forecast based on them
                    >Analysis of competitors, market research
Position: CRM Manager, Customer Support, Project Manager
Category: Support
Experience: 5 years | English: upper


As a dedicated professional with a strong background in customer service, my primary focus is to deliver exceptional value to both my clients and the company. Leveraging my experience, I have honed my ability to identify and implement strategies that guarantee customer satisfaction.

In my role, I have successfully managed the CRM database, meticulously analyzing the data to optimize our company's operations. This analytical approach has allowed me to uncover insights that drive continuous improvement and enhance overall efficiency.

What truly sets me apart is my unwavering passion for Agile methodologies. I firmly believe that the principles and practices of Agile can revolutionize various domains beyond traditional software development. Agile methodologies are the key to delivering remarkable results and fostering collaboration, whether it be in project management or product presentation.

By combining my expertise in customer service, data analysis, and Agile methodologies, I am poised to make a significant impact in an Agile or project management role. I am eager to contribute my skills and drive positive change within an organization that values innovation, adaptability, and a customer-centric approach.

Let's embark on an exciting journey of transformation and achieve remarkable success together!
I'm looking for an exciting new job opportunities that go beyond the usual customer support roles. I'm eager to expand my skillset and take on fresh challenges.
Position: CRM Manager, Email Marketing
Category: Marketing
Experience: 2 years | English: fluent


Right now I work as a Client Relationship Manager. I am looking for a job as a CRM manager or Email Marketing Manager. 

My current duties: 

- Gathering, compiling, processing, and analyzing data in the CRM system and keeping the database up-to-date.

- Email marketing. Segmenting contacts, editing texts, and analyzing results of the completed campaigns. 

- Drafting, editing, and finalizing pitches and proposals.

- Conducting researches.

I’d like to focus and develop in marketing and/or CRM.
Position: CRM Manager, Email Marketing Manager
Category: Marketing
Experience: 1.5 years | English: intermediate


CRM Manager (Gambling)
October 2022 - Now

- Creation of a mailing plan
- Setting and monitoring tasks for content and design creation 
- Creation of triggered, promotional emails and campaigns 
- Creation of Web-Push, In-App, SMS notificatons
- Conducting A/B testing
- Setting up bonuses
- Maintaining and analyzing statistics

Email Marketing Manager (Gambling)
March 2022 - September 2022

- Sending e-mails to the user base 
- Creating promotional mailings 

Farmer/Tech lead assistant
April 2021 - January 2022

- Creating developer accounts and publishing applications 
- Creating accounts for working with Google Ads
- Working with Google Ads
- Tracking of the spent funds of the department
- Purchase and configuration of domains
- Writing scenarios to automate account creation using scripts 
- Finding freelancers and setting tasks for them