lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: support manager
Category: Support
Experience: 5 years | English: upper


account manager (Galactica, gambling.
January 2018 - September 2019)
Management of players from the VIP segment
Support and control of deposit activity of VIP players, issuance of bonuses at the request of VIP players, issuance no deposit bonuses
Development, writing and implementation of unique letters for mailings to certain segments of VIP players
Processing of incoming letters and chats from VIP players, making calls and voice messages for VIP players

account manager (Mamalat LP / Gambling. 
January 2019 - August 2020 )
Management of players from the VIP segment
Support and control of deposit activity of VIP players, issuance of bonuses at the request of VIP players, issuance no deposit bonuses
Development, writing and implementation of unique letters for mailings to certain segments of VIP players
Processing of incoming letters and chats from VIP players, making calls and voice messages for VIP players
Compilation and updating of CRM system "Confluence". Maintaining and regularly completing statistical, financial and KPI reports.

Technical support (Mamalat LP
IT / Gambling. 
August 2020 - September 2021)
Work with logs (checking the correctness of the rounds)
verification of documents
check cashouts for legitimacy(verification of the player's payment methods)
interaction with other partners through the service desk
compliance with providers
finding errors on our website(gameplay)
detection of suspicious accounts


Technical support (DevPort, 
November 2021 - June 2023)
check rounds, debit-credit-result
Working with logs. (errors, round identification, etc.)
setting up the admin panel for the client
Multitasking work with tickets, Skype, Jira.
Fulfillment of high KPI, and provision of quality service.
verification and testing of games on the client's website (are games available for players, design, bugs)
Work with different departments and communication with partners (create tasks for other departments and transfer tasks to partner providers)
understanding of the company's API
Routine work - updating and checking RTP, checking transactions, requesting material for sites (logs, pictures), etc.
Bug reproducing / reporting
Position: support manager
Category: Support
Experience: 2 years | English: upper


I have experience in working in a chat support for the delivery company, I was helping multiple clients in one time with different requests. 

Also, I worked in outsource call center, as a personal manager of different clients, so I can also handle personal communication in a call, helping with any questions a person might have and all that with an individual approach for the client
Position: support manager
Category: Support
Experience: 1 years | English: upper


LLC "SUPPORTLAB"
November 2021 – November 2022
Providing customer support service through email and over 120 chats per shift, using Zoho, Omnidesk, Softswiss, and Jira. Collecting and analyzing customer needs, and user experience.
I would be happy to improve my skills and gain more experience in the field of customer support.
Position: support manager
Category: Support
Experience: 5 years | English: fluent


-	Providing support to customers;	
-	Testing new features of the software before release;
-	Editing technical documentation;
-	Learning users’ business goals, uncover their needs and guide them through their journey, providing advice regarding their sites and businesses;
-	Develop and maintain positive customer relationships and satisfaction;
-	Make an impact on the way we support our users by improving our flows to ensure their experience is the best possible
Position: support manager
Category: Support
Experience: 1 years | English: fluent

upplier Manager, Win Win Commerce LLC (May 2021 — Mar 2023)
Negotiated vendor contracts resulting in cost savings of 15%, improving the company's profit margins.
Streamlined supply chain processes, reducing delivery times by 20%, and ensuring on-time product delivery.
Implemented a vendor performance evaluation system that enhanced supplier accountability and quality control.
Support Manager, Vale Inc. (Dec 2022 — Present)
Significantly improved customer satisfaction ratings by 25% through prompt and effective issue resolution.
Developed and executed a customer service training program, resulting in a 30% reduction in response times.
Produced engaging video content and social media posts that boosted online engagement by 40%, enhancing brand visibility and loyalty.
Supplier Manager, Win Win Commerce LLC (May 2021 — Mar 2023)

Proactively managed vendor relationships and successfully negotiated contracts to ensure favorable terms.
Streamlined supply chain processes, resulting in on-time delivery of high-quality products.
Meticulously processed purchases and maintained accurate documentation.
Contributed to the optimization of procurement strategies, enhancing operational efficiency.
Support Manager, Vale Inc. (Dec 2022 — Present)

Expertly handle a wide range of customer service inquiries, providing timely and effective solutions.
Develop and implement customer service policies and procedures to enhance the overall customer experience.
Create engaging video content and social media posts to foster meaningful customer engagement.
Proficiently manage customer accounts, ensuring their satisfaction and loyalty.
I'm passionate about engaging in meaningful communication, whether with team members, potential clients, or customers, via emails or calls. My ideal role involves building connections, providing assistance, and offering solutions to various stakeholders. I aim to enhance collaboration within teams, foster relationships with clients, and deliver exceptional service. Effective communication is my driving force, and I'm dedicated to making a positive impact in any role that involves connecting with people.
Position: Support manager
Category: Support
Experience: 3 years | English: intermediate

I have successfully completed a lot of testing courses. I have SkillUp, EPAM certificates. I have a B1 level of English and on my way to B2 level. I have worked in a great company with a wonderful team for 3 years. I focus on the work done and communication. I have started my work in IT from 12.2022 y
12.2022 - 05.2023 y        
Job manager
MyJobCV, IT, remote

Applied technical skills
(work in Internet, with email Gmail, Outlook, Yahoo, Mailfence, Proton, work in browsers Chrome, Opera, Firefox) 
and English knowledge.
I got an experience in recruting, matching CVs to relevant vacancies. Cooperation with team in resolving tasks

04.2018 - 11.2021 y                  
Packer
“Картини бісером”, trade, Kharkiv

I had to:
Know products of the company
Pack
Bring done products to the stock
My achievements:
Efficient work
Speed of execution
Work experience in onlinestore
Position: Support manager
Category: Other
Experience: 2 years | English: upper

I am proud that in each of my job positions, my English has improved over time. So I was inspired to learn other foreign languages as well.
1) 4writers Research Group is a company that writes scientific and commercial papers and is targeting the English-speaking population of any country (but most clients are from the US). My job at this company included writing and editing texts according to clients’ instructions, developing plans and projects, creating presentations.

2) The experience of this work is related to an informal private company that prepares prospective students for the tests of External Independent Assessment, introduced as a mandatory test before entering higher education.

3) Responsibilities in this position included communication with clients in the mode of correspondence on the website. This includes financial, technical issues and problems, as well as advice needed by customers to make better use of the website.

4) Job includes a large pool of responsibilities: viewing publishers’ registrations in the Affise CRM system and establishing contacts with them; moderation of publishers and identification of potential opportunities for cooperation, activation of client accounts in the CRM system; consultation and assistance in the selection of offers, settings, optimization, formation of payments for some clients; timely verification of the quality of publishers’ traffic and its analysis with Fraudscore tool; formation of monthly statistics of publishers’ registrations and identification of the most promising Internet resources for campaigning active clients; calculation of ROI and actual income from cooperation with active partners (monthly).
Position: Support manager
Category: Support
Experience: 1.5 years | English: fluent


- 1 year of work as Customer Support Manager( phone calls, emails, and chats with English- speaking customers) in IT company. 

- 1 year as Quality support manager( checking of all types of communication with customers).
I like to get to know everything new, as well as unusual for me.
Position: Support manager
Category: Support
Experience: 1.5 years | English: intermediate


2021-2022 (February - September)

Supplab l 26 Wynnychenka St., Lutsk

Internatinal (in English) support manager

Communication with the customers via different channels and systems (chat, mail, phone); resolving customer's complaints regarding the company regulations; providing the users with all asked information; processing orders, forms, applications and requests.
Position: Support manager
Category: Product Manager
Experience: 6 years | English: fluent

Development of equipment direction
6 years of goods and services purchase experience (EU, China, other Asian countries, Africa, USA, Russia, Ukraine) Full cycle import management - supplier selection, negotiation, order placement, export documents control, logistics, import, customs clearance, demand planning, supplier market analysis Effective negotiating with suppliers (discounts, payment postponement, delivery time shortening, free storage/customs service) Preparation of the full package of documents (incl.contracts and technical descriptions) for import and export operations to comply with all the regulations Sea, air, road, rail logistics for import and export according to Incoterms High-performance claim management Basic accounting skills related to procurement (incl.calculation of customs duties and fees) Successful customer service experience. ABC/XYZ analysis MS Office, 1C, SAP, Outlook, OneNote, Foxit Reader, Google Services.
Редагувати
Ability to work remotely
Position: Support manager
Category: Support
Experience: 2 years | English: upper


At Label Your Data, my role as a Data Annotator for a year in 2021 allowed me to develop a deep understanding of data processing and analysis. I specialized in annotating and classifying videos, which played a pivotal role in enhancing artificial intelligence algorithms. These skills have been particularly beneficial in content creation and management, as I've learned to work with data efficiently and effectively.

During my tenure as an Account Manager at BALT ASSISTANCE from 2019 to 2020, I was engaged in solving client issues within the field of health insurance. My responsibilities encompassed processing applications submitted by clients from insurance companies based in Egypt, Turkey, and Europe. This role honed my ability to communicate with a diverse clientele and swiftly resolve their inquiries.

In 2017, I worked as a contact center operator at ARCE contact center for three months. Initially assigned to the Busfor project, I focused on prompt issue resolution and also actively engaged in selling tickets to customers. Subsequently, I transitioned to the IDS Aqua Service project, where I worked on outbound calls to hot leads.
Position: Support manager
Category: Support
Experience: 3 years | English: upper


Confident project manager with more than 1 year of hands-on experience with complex 3D and CGI projects. Managed 2-4 parallel outsource projects (teams comprised of 3-6 members). Fluent with both waterfall and Agile methodologies (Scrum, Kanban, Scrumban). Perfect problem solving and communication skills.
QA experience. Basic programming skills (Java, HTML5). Clear understanding of SDLC. Basic knowledge of MySQL.
Position: Support manager
Category: Support
Experience: 0.5 years | English: intermediate


Content Creator - Boosta (04/2022 - 09/2022)
Main responsibilities:
-Research, creation and editing content for
educational websites
- Preparing service documentation
- Close communication and collaboration with team,
distribution task, tracking time and task management
- Customer support via email and calls
- Preparing reports and presentations
- Experience in the protection of intellectual property
and domains
- Participated in DMCA and UDRP
Position: Support manager
Category: Support
Experience: 0 years | English: intermediate


Content manager 
La Grace Agency  nov 2021 -feb 2022
This job gave me experience in selling media content. It has developed my skills in working with clients remotely.

Chat operator 
Liberty Feb 2022 - Mar 2022
Provided help in correspondence with different people. Supporting their interests and morale.

Waitress 
Gosti (Lutsk) Apr 2021 - Nov 2021
Apr 2022 - Oct 2022
Position: Support manager
Category: Support
Experience: 0 years | English: upper


Cost estimate engineer

- Calculation of the cost of construction works (commercial estimates);
- Calculation of the cost of completed repair and construction works,
Preparation of certificates of completion for the Customer;
- Preparation of tender proposals and comparative analysis with
and comparative analysis with competitors proposals;
Looking for the new opportunities.
Quick learner, communicative, honest, team player, flexible, multitasker
Position: Support manager
Category: Support
Experience: 1 years | English: fluent


Customer Service Specialist:
- Assisting clients with choosing a suitable travel package
- organizing trips
- selling travel products

Account Manager:
- Building strong relationships with clients
- increasing sales 
- analyzing client’s usage of the product and exploring the opportunities to improve it

Economist:
- Collecting and analyzing data 
- researching market trends, using statistical techniques for economic forecasting
Position: Support manager
Category: Support
Experience: 1.5 years | English: upper

At my last job I had an experience with processing clients by phone, that's why I can find a
common language with everyone. I think, my 'superpower' is my flexibility. It means, I know,
where exactly is the 'golden mean'. My brain analyses all available information and gives the
better solution. This ability helps in solving problems so much, because both sides satisfied
with the result. Also I processed a large amount of information, that requires high attention to
details, because one mistake of mine could have caused ten mistakes in the staff.
Customer Support Specialist
Apr. 2022 - until now
* Process users' requests (email).
* Process Chargeback and Fraud alerts.
* Detect bugs and technical issues.
* Process log file requests.

Sales manager+Customer support
Jul. 2020 - Febr. 2022
* Processed clients' requests.
* Processed customers' orders.
I'm looking for an interesting remote job with using English to improve my writing & speaking skills.
Position: Support manager
Category: Support
Experience: 0 years | English: intermediate


Customer support specialist at Meest Cargo
May 2022 – Present
B2B customer support, international cargo transportation, import, export.
Customer support specialist at Meest
March 2019 – April 2022
B2B, B2C customer support.
Telephone service operator at Meest
September 2016 – February 2019
Support of customers who contact the incoming telephone line.
Telephone service operator at Kyivstar
March 2016 – June 2016
Support of customers who contact the incoming telephone line.
Seller-consultant at Vuho.com
July 2015 – February 2016
Consultation of buyers with the aim of selling mobile phones and accessories for 
them.
Designer, consultant at FotoXata
May 2013 – June 2015
Photo retouching, restoration of old photos, processing of artistic photo sessions, 
printing of photos and documents, production of photos for documents.
Position: Support manager
Category: HR
Experience: 3 years | English: upper

Skills:
Experience in writing articles,
commercial proposals, text
editing.
Knowledge of PC (Office, 1C
7.7, 8.2, 8.3).
Ability to work with clients.
Knowledge of legal documents.
Ability to work in a team.
Experience in negotiation, work
with objections.
Experience in documentation
and reporting.
Experience
HR manager 2019 - 2021
The Main Department of the National police in Kyiv Kyiv
-recruitment
-conducting interviews with personnel
-personnel records
-organization of professional training for personnel
Legal assistant 2018 - 2019
Legal clinic "Step" Kyiv
-preparation of documents,
-organization of meetings
-answer incoming calls and emails
Position: Support manager
Category: Support
Experience: 7 years | English: intermediate


For the last 4 years, I have been launching two startups related to clothing, in the international and the Ukrainian market from scratch.
cottonginatelier.com
revint.ua
Acted as an operations manager, in particular:
Site administration,
Client support,
Organization of production for sewing clothes: providing the technical base of production.
Pair with the web. designer: participation in the visual design of brands.
Customs clearance of documents for international delivery.

Technologies with which I have experience:
Jivo
Scrum
Excel
MC Office
Trello / Wrike
1C / BAS ERP

I want to migrate to all areas of IT, to use my experience and gain additional knowledge for professional growth.
I am looking for a job in positions that can be a good start, namely:
Support manager
Junior project manager
Junior account manager/account manager.
Position: Support manager
Category: Support
Experience: 1.5 years | English: upper


I have been working as a support manager for about 1.5 years in gambling. 
My first experience in this field was as a usual manager, so I helped our clients get into issues they faced and transfer them to the appropriate department.
Then, I have worked with our VIP customers, thus I was able to provide them with the issue solving by myself (chats/calls), and assure a special approach to each of them.

Currently, working as a technical support manager, so my responsibilities and skills are:
- take ownership of customers` issues and follow problems through to resolution;
- ability to think strategically;
- strong client-facing and communication skills;
- advanced troubleshooting and multitasking skills;
- customer service orientation.
Looking for an interesting project for a stable company where I can grow and master my knowledge and skills.
Position: Support manager
Category: Support
Experience: 3 years | English: pre

- fast learning ability and high-quality training of new employees;
- effective and fast solution of the assigned tasks;
- qualitative and logical improvement of the established mechanisms of work.
In my last job, my main tasks were:
       • development and implementation at the enterprise of a system of relationships with partners;
• drawing up schemes for contacting partners;
• clarification of their needs, if necessary, within the limits of their competence, make appropriate proposals;	
• maintaining constant contact with existing partners, interacting with them according to established schemes;
• providing partners with the necessary information, recommendations and advice regarding the correct and effective use of the company's products (services);
• establishing and maintaining feedback from customers and partners (studying their requirements and wishes for the company's products (services)), identifying the reasons for customer dissatisfaction with joint work, analyzing customer complaints and taking measures to resolve them and maintaining business ties;
• ensuring and controlling the maintenance of the documentation established at the enterprise on the relationship with customers, making appropriate changes to it;
• training new employees in the most effective methods and techniques for working with clients and partners;
• involvement of specialists from individual structural divisions to resolve individual issues related to the performance of their official duties;
• submission to the head of the department of proposals for improving the activities of the consulting department and increasing the efficiency of functioning at the enterprise of the system of relationships with customers and partners.
I would like to work in a friendly and cool team, gain new experience and knowledge for further career growth.
Position: Support manager
Category: Project Manager
Experience: 0 years | English: intermediate


Internship at AIESEC in the offline and online marketing department.
Responsibilities:
involvement of the target audience in the organization through offline performances
writing publications for the TG channel
analysis of potential buyers

CERTIFICATES
Foundations of Project Management Coursera
Basics of Digital Marketing Google
SMM and targeting from beginning Boosta Acadamy
I'm open for life-changing and breathtaking projects
Position: Support manager
Category: Support
Experience: 1 years | English: upper


Interpreter:
translation of texts on various subjects

Sales manager:
-communicate with clients on a daily basis
-responsible for selling, closing, servicing current customer 
-provide customer service and product knowledge to customer

Support manager: 
-deliver high-quality customer support via email and calls 
-resolution of disputes between the client and the contractor 
-coordination of schedule, appointments and payments 
-update company's date base with new customer information 
-checking of quality of order fulfilment
making calls and maintaining correspondence
Position: Support manager
Category: Support
Experience: 1.5 years | English: upper


I was received the calls from the customers, making an appointment for them, meeting in the salon explained about all services we did, i was preparing for them a tea at the end, took money, helping with everything. Also I’ve controlled the Thai therapists and the cleaners at the salon
Position: Support manager
Category: Sales
Experience: 2 years | English: fluent


I was working as sale manager for two years.
I communicated with different people, found with them a common language and worked with CRM.

I was working as SMM-manager for two and half years.
I made a brand strategy, found a target audience and communicated with our clients. I made pictures and edited them. I was engaged in copywriting as well.
Position: Support manager
Category: Support
Experience: 3 years | English: fluent

I learnt a lot about customer service and how to convey information to clients. A skill I will retain for all my career in any field. Worked with tickets (jira). Handled outgoing and incoming calls from all over Europe, Canada, Latam countries, New Zealand and Australia. Handled chats and had correspondences with clients through emails. Conveyed clients' issues to appropriate departments and likewise conveyed the results to clients after issue rectification.
I worked as a sales manager  for 1.5 years and English call operator (support manager)  for 2 years. Ability to learn and adapt to new skills. Can work with any colleague, panctual and always striving for excellence.
To mature career wise and as an individual. To obtain new skills and mental abilities.