lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Director of Customer Service
Category: Support
Experience: 6 years | English: fluent

- along with Product team participated in building processes for several promos including communication with the client and the pool of offers
- redesigned ticket submission form - resulted in 34% less time spent on each support request and enhanced client's experience 
- led the project of  business processes optimization that decreased the time spent  on client's requests by 100 hours/mo 
- developed employees assessment and bonus system
- oversaw all the internal projects within CS division for the last year (creating vision, action plan, maintaining deadlines, motivating team, preparing documentation)
I have been working as Team Manager in Customer Support team managing around 80 team members including 9 team leaders for around 2 years. Previously I worked as Team Leader managing the team of 8 CSs. 
 I have been closely working with technology and product teams within different projects acting as one of the stakeholders. I have big experience in managing projects (both CS internal and cross-department ones) and highly developed analytical and critical thinking. We specialized in web products mostly, so I have decent understanding of how the website works (domain, hosting, DNS, web servers etc). 

I have also master degree in economics; thus, I can conduct financial analysis and all types of researches.
Position: Director of Customer Support
Category: Support
Experience: 7 years | English: fluent

- Within an already formed team, I created a new KPI & bonus system that turned performance rates higher;
- In ChatBot (AI of LiveChat) I created a support bot tree that currently covers up to 50% of all inquiries without human touch;
- I designed a plan of development for 9 months. The goal was to decrease amount of tickets created by support by 30% (= provide tools and expertise to close more inquires autonoumously). At the moment, 7/9 months passed and ticket rate is 37% less (weekly).
Throughout the years, I managed to work as Sales manager and Customer support representative. Eventually, I managed to get a promotion to a manager position. For the last 3 years, I have been occupying the lead position in IT support. Previously I worked in social networking niche, and the past year brought me to an NFT marketplace. 

My colleagues refer to me as to a strong leader, intelligent manager and a hard-working employee.

I learn fast, thrive for automations and hope to build a functional human-less support one day. I am driven by business goals, flexible in my approach and ready to anchor a big team.

To infinity and beyond!
Clear business objectives; loyal management; fair labor compensation; powerful inter-department communication and established processes
Position: Director of delivery/Portfolio manager/Director of engineering
Category: Project Manager
Experience: 11 years | English: upper

16 Scrum Teams are currently under my leadership
Management of 8 portfolios  delivery  and distributed team (150 ) with
• Prioritization in order to meet customer business goals
• Ensuring all deliveries for the portfolio and products development are on-track
• P&L responsibility for an agreed financial targets
• Performing of program reviews and ensuring action is taken to improve or to share good practices
• Monitoring KPI’s towards contract SLA’s
• Acting as a point of escalation for Clients regarding Projects delivery and for the Sales/Account management team, Managing escalations with appropriate stakeholders
Management and contribution to process and technology transformations, such as:
• Establishment of CI/CD processes for products/software delivery
• Establishment SCRUM to the ways of working
• Supporting shift to Agile approach within products/software delivery

Team management
• Staffing
• People management
• Team motivation, Competence development
• Mitigation and minimization of attrition impact for the project

Handling Customer & Stakeholder Engagement
Support account team with the development of Business and pre-sales activities
Position: Director of E-commerce
Category: Sales
Experience: 11 years | English: fluent


Performance-driven cross-functional team leader with finetuned interpersonal communication skills and a proven track record of success delivering tangible, data-driven solutions, and results for various large-scale organizations across Ukraine and internationally. Comprehensive experience operating across FMCG and global environments requiring extensive application of project management, business requirements definition, data/market analysis, strategy development, and relationship management skills. Expert negotiator, adept at employing entrepreneurial spirit to lead digital/performance marketing efforts that integrate solutions that enhance the customer experience and ensure success across P&L, market expansion, operations, and execution of e-commerce campaigns.
Areas of Expertise:
•	E-Commerce Strategy Development
•	Cross-Functional Team Leadership
•	Omnichannel Strategy
•	E-Commerce IT Development
•	Performance Marketing
•	Relationship Management
•	Profit & Loss Management (P&L)
•	Agile Methodology
•	SEO & SEA
•	Market Trend Analysis
•	Customer Experience Optimisation
•	Strong Negotiation skills
Accomplishments:
	Boosted e-commerce sales up to €60M. 
	Leveraged data-centric marketing to develop customer journey map which enhanced user shopping experience; led four projects across four countries (UA, RU, GEO and the USA).
	Launched Amazon business across US, Canada, Germany, Australia, and Poland.
	Planned and launched METRO’s B2B platform which achieved 39% online food delivery market share.
	Designed the best e-commerce advertising practice feature on Google Marketing Platform.
Position: Director of e-commerce (online shop, Amazon, Etsy channel)
Category: Marketing
Experience: 7 years | English: intermediate

Create processes from "0", set new goals and achieve them!
- Managing an e-commerce team that includes seven departments (32 people). 
- Building these departments and processes from "0", including вigital, content, custommer support, purchasing, production, category, and data analysis departments.
- Hiring and team management;
- Work as a project manager with different teams (IT, Data Analyst), to create and implement new ideas and improvements;
- Creation of complete reporting system from "0", work with the Data Department;
- Creating a website optimization strategy (SEO, Content optimization, Accelerating page load, Optimizing user experience, Mobile optimization, Bug finding and fixing);
- Monitoring competitor activity to identify new opportunities for growth or threats to the business;
- Production control;
- Work with the department of purchasing and category management, to find the best product offer for the client;
- Development and implementation of a strategy to drive profitability for each channel (online store, Amazon, Etsy);
- New product launches (on all platforms);
- Creating a marketing plan (which includes digital, content, seo and email strategy) monitoring and adjusting as necessary to achieve maximum company goals;
- Managing the marketing budget to ensure that it aligns with the goals of the campaign
- Determining which online channels are most cost effective for reaching target audiences;
- Working with site analytics and marketing KPI (CR, CTR,ROMI
Interesting new projects and a cool team.
Position: Director of engineering
Category: Lead
Experience: 11 years | English: fluent


Engineering leader with a proven track record delivering Innovative Solutions at Scale(team size 120+) Have experience through all stages of company growth: idea stage, finding PMF, Scale, IPO, Sustainable and Strategic operation. Strong emphasis on building and growing engineering organization and culture. 

Looking for an engineering leadership role.
Position: Director of engineering
Category: Lead
Experience: 11 years | English: fluent

Happy people in the team, successful project, stable highload system on minimum resources.
Managing international teams of 200 people in total. Setting up the processes and flows, handling project requirements, plans, risk management, delivery management.

The team of developers also possible to be hired together with me so you may get a real team with understanding of goals, processes and eager to develop a brilliant project.
I want my boss to be bright minded and people carrying, so that people carry about project and it's success.
Not searching for a job but rather for a place where I will be able to build a healthy working environment where people eager to work and provide best outcome.
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: fluent

- Launched Kyiv RnD office with 150+ employees from scratch
- Unlocked a company for EU expansion (product localisation and globalisation)
- More than 100 accomplished integration projects in the Gambling industry (B2B)
- Built company-wide SDLC from scratch
15 years in the IT industry

Started as an engineer, then moved to managerial positions.
Worked in the following areas:
- Data centers (building and maintenance)
- Domain names/hosting services
- eCommerce
- Gaming/Gambling
- Digital Marketing
- SaaS / PaaS products
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: upper


18 years in tech.
8 years in management.
4 years on Director position in companies: Canonical, Percona.

All experience in platform engineering - development of deployment, update, monitoring, and backups systems.
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: fluent


Building excellent engineering teams for tech companies, ranging from small startups (well, the one's shortlisted for SoftBank/Vision Fund investment round) to Fortune 500 technology companies; 
managing 100+ engineers org
Dozen+ of clients simultaneously
Working mostly w/ Bay area, but also Asia, Israel, UK, EU and Canada
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: intermediate


Built 20+ FTE software development teams.
Developed and implemented digital strategies and initiatives aligned with the overall business strategy. Strong technical background. Strong prediction and analytical skills.
Collaborated with C-level stakeholders to deal with process and product issues.

Led products:
• ERP
• Consolidation of Financial Statements platform
• CRM
• B2B Document Management System
• Master Data Management platform
• DWH
• BI
• Service Desk
Position: Director of Engineering
Category: Lead
Experience: 9 years | English: fluent

Fixed the issues on two "red" projects. One of it was 180+ headcount. Build teams and performed mass onboarding to the project. Constantly perform 50+ interviews per year in technical and managerial disciplines.
Experienced manager with 10+ years in industry. Being involved into various activities besides development such as: resource management, delivery management, building solution architecture, issues negotiations, hiring and staffing. Currently my main focuses are department development(40+ employees) and delivery of the high quality product to our client.
Long-term involvement into company development including technical direction and client management. Would like to work with either large product, or enterprise. Not ready to work with small projects and residential clients.
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: intermediate

Implemented internal Distributed File System (WebDAV like).
 Implemented a mass mailing service with analytics and statistics (Mailgun like)
 Implemented internal Chaos Engineering service to test the company's products and services
 Researching the impact of services design on user experience and product performance
 Development load tests using Scala, Gatling, InfluxDB, Prometheus and Grafana
 Design and implementation monitoring and alerting tools based on ELK stack, InfluxDB, Slack and Grafana
 Development of experimental CI/CD tools, research in the field of new technologies.
 Public API design
 Design of new features in esignature and workflow automation fields
 Built and deployed overall service infrastructure utilizing Docker, GitHub Actions, and several AWS stack(Including EC2, ECS, Route 53, S3, RDS, ElastiCache, IAM, Lambda), focusing on high-availability, fault tolerance, and auto-scaling
 Builded a development course for engineering teams
 Accelerated teams speed
Hi,

I'm high efficient and self-motivated software architect who enjoys finding elegant solutions to non-trivial problems. Focused on the goal and driven by visual sophistication and laser-sharp precision, I take pride in every finished project, and never stop learning along the way. I think every challenge can be solved efficiently with the right tool. So my way is to find the right tool for a particular problem.

I am proficient in C/C++, Python, PHP, SQL, Linux, Docker, Nginx. I got my first coding salary in 2004.

My experience as an Architect:

 I made the design of new features and internal products
 I made new features review and approvals
 Product performance improvements by choosing right tools and components
 Implemented PoC of internal systems
 Public API design

My experience as a Techical Manager:

 Team managing and leaderships
 Coordinating with other managers
 Conducting performance reviews
 Delegating tasks
 Internal reports and meetups

My experience as a Director Of Engineering

 Growing the engineering teams and teams productivity
 Building a development course
 Building a world-class engineering teams
 Accelerating teams speed
 Working on SDLC area
 Improving product Quality Assurance
 Product performance & speed
 Ensuring safety
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: fluent

With all companies I have worked for, I have been able to achieve constant successful business growth by building high-performing teams, creating reliable software, establishing efficient processes, improving development performance and engineering cost efficiency; increasing employee work satisfaction and cohesion between teams.

A few numbers:
- Delivered a large multi-million project in AI/CV field with 12 teams involved
- Delivered a platform for running Computer Vision algorithms in Cloud
- Established a new delivery process that was used in the parent company after the one I've worked for was acquired
- Closed $5M+ deal and scaled a team for this opportunity going from 13 to 45 people in 1 year
I am a senior engineering leader with deep technology expertise and extensive experience building high-performing teams and creating large-scale systems.

I believe that getting together the right people which share values and goals, providing them with the maximum freedom, and crediting them with the full responsibility for their work are the keys to operational success.

What I love doing and what I’m good at:
• Using technology to solve non-trivial problems
• Managing R&D sites and multiple distributed teams
• Establishing systems of processes, engineering operations
• Architecting, developing and maintaining large-scale solutions in cloud and on-premise
• Scaling tech organization in startup and enterprise environments
• Managing finance, budgeting, costs optimization
• Managing risks
• Hiring and developing employer brand

Hands-on with:
• Frontend development
• Backend development
• Mobile (native and cross-platform) development
• Data engineering
• AI, ML, Data Science
• Infrastructure, DevOps
• Cloud, On-premise
• Embedded, Hardware
• Distributed and Highload systems

Fluent English.
I enjoy empowering people to do their best and I always look for opportunities to create structure from the chaos of innovation. Having an entrepreneurial mindset I am thriving in open and innovative environments with lots of uncertainty. I want to share my passion and energy with people that are true team players and looking for like-minded professionals to help them build a great profitable business.
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: fluent

On my last couple of projects, I built development teams from scratch, grew them up to 100+ people, and was responsible for product development. (whole SDLC)
Innovative, results-oriented Engineering Manager with 12+ years of people management experience with a psychological and technical background. Startup Experience. Engineering & Development Leadership. On-shore/Off-shore team building. Founder at volunteering educational organization.
I create and lead offshore and onsite development teams to build products together.
Most of the time I worked in product companies and felt comfortable in a startup environment but ready for a new challenge. The hard deadline is not a problem, but freedom for establishing smart processes & psychological safety is required.
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: fluent

WHAT OTHER PEOPLE SAY 

"...he is fueled by a relentless passion - he genuinely loves to hustle. Alex is not afraid to take ownership over a project and will not accept anything less than the best from himself and his team"
-Brian Donley, Kijiji

“I came to know him as an expert in solving tricky problems and making things happen”
-Ziqi Lin, HSBC

“His philosophy is that of continuous improvement and he strives to achieve that”
-Serge Galiullin, Booqed

“He is very thorough in everything he does”
-Maksym Kutsos, HYS Enterprise

“I got to learn a great deal from Alex”
-Vladimir Ovcharov, GlobalLogic

"He immediately created a welcoming atmosphere"
-Kathryn Dee, Booqed

"Alex is a great leader"
-Ilya Kurochkin, Booqed

“An asset to any team looking to build a world-class product”
-Mark Provost, CEO, Tango
*Mission*

I love to lead engineering teams and inspire people to give their best.


*Overview*

- Started a UX and mobile app agency and grew it to 15 people, then scaled down and sold it to one of the clients.
- Lead teams in Canada, Germany, Ukraine, and Hong Kong.
- Programmed in JavaScript, Python, Java using modern tools like React.
- Created products from zero to hero, and worked on an enterprise code base of 1m LoC.


*Experience*

Co-Founder, Insighty, May 2017 - present
I started a design and development studio with my best friend. We grew it to 15 people which presented alignment challenges. I brought in new clients, hired and trained the team members, codified the culture in 23 principles, created reading lists, growth programs, and evaluation procedures. Here are a few of the projects we worked on:

- Booqed is a Hong Kong startup that lets you find and book short-term workspaces like a meeting room or a coworking desk in Southeast Asia. They went through the Techstars program and raised $2m. 
We were their product team. I lead engineering, did user interviews and user testing, created the infrastructure, the testing, and release pipelines, and helped them hire internally and more.
My team built the Booqed mobile app, web admin portal, and API. I also outlined a plan for the new product called Cubic before I left.

- Tango was founded by two financial guys who wanted to build apps. We helped them build their app for the demo day at Startup Boost and supported their promotional activity building features and analytics. 
They pivoted since then, but the first generation app helped them get into a gener8tor program and raise a $1m seed round.


Director of Product, Ffair, Mar '21 - now

Product Lead, Quantum Mob, Sep '17 - May '18

Lead Software Engineer, Qoints, Dec '15 - May '17

Senior Software Engineer, FoodExpress, Sep '15 - Jan '16

Senior Software Engineer, Teradata, Apr '15 - Sep '15

Software Engineer, various companies, Feb '12 - Apr '15
I'd be thrilled to help a growing organization build world-class software teams.
Position: Director of Engineering
Category: Project Manager
Experience: 11 years | English: fluent

Start and managing of 5 year SLA-based enterprise project. Took full responsibility over development and maintenance of the product. Fully change the project processes which allows to deliver much faster than it was.
More than 13 years in IT industry
Experience in owning product from development and maintenance side
Experience in building software development processes
Experience in management of distributed teams
Manage several accounts specializes in telecommunication, data backup, cloud, web, mobile, and security practices. Work in with both start-ups and mature product and services companies in the telecommunication, medical technology and finance.
Ensure stable business growth of accounts
 - preparing project plans
 - farming activities and mining activities 
Increase overall people engagement 
Ensure expertise growth to support business growth and team engagement
Take full ownership of the product from development and maintenance part
Close communication with product and customer support management
Perform pre-sales activities:
- communication with potential customer;
- preparing proposals, answering on RFPs, RFQs, RFIs;
People and finance management
Communication with existing customers, resolve issues and improve process
Assign tasks and controlled the tasks execution quality
I am always excited about new challenges as well as learn new from people around me. I would love to share my knowledge and experience and help organization to grow.
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: fluent

I've been working as a Senior Lead Software Engineer, Solution Architect, Project / Program Manager, Sr. Engineering Manager, and Principal Delivery manager:
- toryburch.com (Tory Burch brand website)
- privalia.com (leading Spanish marketplace)
- canadiantire.ca (Canadian retail company)
- istockphoto.com (owned by GettyImages - most extensive CA media asset stock)
- adidas.com (mobile version of Adidas brand website)
- marktplaats.nl (owned by eBay - largest NL classified)
- a bundle of smaller projects...
* T-Shaped ; 20+ years of production experience ; 10+ as systems & software engineer ; 10+ as a manager & technology leader
* Strong data-driven [people, delivery, project/program] management skills and leadership qualities [up to 70+ppl of direct+indirect reports]
* Pragmatic, result-focused mindset ; Strong problems solving abilities ; Remarkable communication skills ; Inclusivity, growth, and motivation-focused people leader
* Great Experience in building scalable engineering teams and delivery organizations [including all relevant processes] from scratch
* Outstanding full-stack technical leadership experience in e-commerce (retail/digital omni-channel, marketplace, drop-ship, etc.) and BigData Infrastructure (S3/DynamoDB + Spark, Hadoop, Iceberg/Hudi, Hive, Kafka, Trino, Airflow, etc.) domains
* Great software/systems design and development skills 
* Fan of Linux/FreeBSD, DDD, BDD/TDD, Testing Automation, Clouds (AWS, GCP), Kubernetes, CI/CD, IaC, software observability + monitoring/telemetry, extensibility, and maintainability
* Expert in Python
* Good in JavaScript (both on Frontend and Backend) and Rust
* Some Java and Go experience
work-life balance
Position: Director of Engineering
Category: Lead
Experience: 11 years | English: fluent


With a Master’s Degree in Computer Science and more than 13 years of experience, I have extensive IT industry knowledge. Over the years, I have taken on a variety of roles which have allowed me to advance my technical skills and product-level thinking. Today, I’m a seasoned technical leader in the VP of engineering position and ability to challenge, suggest, create and build all the while remaining focused on the product. As a problem-solver, I have a passion for helping businesses run more efficiently and achieve strategic as well as operational goals.