lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Manager
Category: Support
Experience: 8 years | English: fluent

As Customer Support Representative I've managed to combine the support of English and German markets. As the result the English market has gained much more profit in comparison with Sales department without adequate Support. At the position of CS Manager I've learnt how to arrange the work in the Team with equal opportunities and workload. I have also gained knowledge in the field of marketing and business competition. Personally, I've managed to prioritize the tasks and delegate the working processes. I have successfully onboarded several employees who are still working at the company.
My current job as Customer Support Manager allowed me to acquire strong communication skills, critical and structured thinking, the ability to find a common language with different people and included the following duties:
•	escalating complicated case and dealing with VIP customers
•	training future employees for the position of CS agent
•	driving team performance to consistently meet KPIs
•	collaborating with the marketing /shipping/billing/IT teams to help plan and develop site content, style, and layout;
•	providing agents with on spot feedback on their performance;
•	providing statistical reports and surveys to higher management
I hope to get the opportunity to apply these skills as well as the theoretical knowledge I got during the last months in real-life projects.
I am looking for a position of Customer Support Team Lead. I am ready to personalize the customer support system for the needs of your clients and master the process of providing support. I am looking for a position in an environment of talented people who share the same values and are eager to work as one team. I would be very excited to be a part of something big - a company or a project that helps people in solving different issues. I prefer to work only day shift in the office (remote work could be also discussed).
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper

I was in charge  to conducted training sessions for staff and VIP services according to international standards.
My main responsibilities included : correspondence with guests via email, WhatsApp, phone calls to satisfy all their accommodation needs and other requirements such as booking fly tickets, transportation services, booking tables at the restaurants, city tours, private jets, security guard and so on. 

My primary duties included answering questions and resolving problems from guests. As all international hotels have a special index of client satisfaction. I was in charge to report all clients feedbacks.
Ability to effectively communicate with clients, both over the phone and through email or chat. The ability to listen, understand client issues, and provide clear and understandable responses.

Willingness to learn new aspects of the product or service and update one's knowledge.

The ability to analyze problems, identify root causes of failures, and find quick and efficient solutions. Willingness to work in challenging situations and resolve conflicts.

The ability to work in a team and collaborate with other departments within the company to resolve client issues. Willingness to share knowledge with colleagues and support common goals.

The ability to manage multiple tasks simultaneously, prioritize, and manage one's time. Willingness to adhere to set deadlines and work in a fast-paced environment.

The ability to prioritize customer needs and provide high-quality service. Willingness to work with different types of clients, including demanding or dissatisfied users.

The ability to analyze data and reports on the performance of the support service, identify trends, and recommend process improvements.
Position: Customer Support Manager
Category: Support
Experience: 0 years | English: upper

I have no special achievements in work yet. However, I am proud of my personal growth over the last few years. I have skills that help me learn information relatively quickly.
Nowadays I work as English and German tutor for kids. In general I like to communicate with people. Also I have experience of talking with native speakers. And now I want to connect my live with customer supporting more deeply. 
Also I have good Excel knowledge(pivot tables, vlokup, hlookup)
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


Pay Support Manager
09.2022 - 05.2023
-Full KYC procedure (including work with high-risk users);
-transactions check & approvals;
-detecting and resolving cases of fraud & suspicious activity;
-working with special databases for additional check;
-assistance in resolving issues between customer and support
-participated in improvements by generating problem-solving suggestions.


Traffic Manager
AdPartner (Display Ads, PPC)
10.2020 – 08.2022 
- Correction and creation of creatives
- Regulation and coordination of advertising budgets
- Creating and configuring advertisements
- Market and risk analysis
- Communication with VIP clients
- Reporting and analysis
- Work with databases

Social Media Marketing Manager
Freelance (Self employed) 
09.2020 - 03.2021
Comprehensive promotion on Instagram
- Packing account: profile cap, highlights
- Full account management
- Creating a complete expedient strategy for promotion -Determining our exact goals
- The definition of our "pain" and "pleasures" that people will receive or will not receive from the account
- Compiling "Brand Legends"
- Ahead of our methods and rubrics
- Selection of topics by themes
- Examples of content
- Audience analysis
- Determining the target audience
- Search and analysis of competitors
- Creating a certain style of accounts (visual part) -Creating content
- Content plan
- Copywriting and selecting hashtags -Setting up targeted ads
- Set up an Instagram ads

Bartender Manager
Milk Bar  
2016 – 2020 
- Full organisation, optimisation and process management
- Purchase and accounting of equipment, inventory, utensils
- The selection, training and supervision of staff, as well as the evaluation of the staff of the hall and the introduction of various motivational systems
- Training for employees
- Making a bar menu taking into account the seasonality of products, profitability and concept
- Building the work of production and creation of author's products -Create receipts drinks, introducing a recount and working with primary accounting
- Working with HoReCa suppliers and signing contracts
- Products control (price/quality)
Position: Customer Support Manager
Category: Support
Experience: 2.5 years | English: upper

In monobank i became a Lead Customer Care Specialist after 6 months of work. 

Also, I won the wow-case contest in March for case that I have to help customer avoid fraud operations with her credit card.
PLARIUM - 08/2021 - 10/2022
Player Support Agent. Customer Service Department.

1. Investigating complaints from players and answering their questions. 

2. Processing bug reports and creating technical reports. 

3. Cooperating with the development, QA, and game design teams. 

4. Updating the game support page (writing articles about the game’s features, creating guides, and answering frequently asked questions). 

5. Analyzing the user support ticket system, handling incoming ticket submissions, and optimizing processes in order to support our games better.

MONOBANK - 10/2020 - 09/2021
Lead Customer Care Specialist. Service.

1. Consulting clients and finding solutions/resolving cases related to bank services through the chat.

2. Onboarding customers to get to know all available features.

3. Working out clients' objections and negativity and handling conflict situations.

4. Collaborating closely with other team members and departments to improve customer experience.

5. Investigating and transferring issues through the ticket system to related departments.

6. Working with the knowledge base; preparing presentations about recent software updates.

NEXTEUM (ONYX STREETID) - 04/2020 - 08/2020
Customer Service Agent.

1. Correspondence with clients by mail regarding the company's products.

2. Managing customers' orders via the CRM system.

3. Forwarding customer feedback to responsible departments.

4. Analyzing and transferring the information from customer to manufacturer and vice versa.

5. Detection and reporting bugs in the marketplace to developers.

6. Giving tasks to responsible departments regarding billing, replacing, return, exchange, refund, etc.

GOODCALL - 08/2019 - 04/2020
Report Analyst. Analytics.

1. Working with US police reports and determining the correct solution based on the provided methodology.

2. Documentation analytics: sorting, organizing, and storing data.

3. Creating spreadsheets and updating the existing data.

4. Guiding clients on obtaining insurance reimbursement.

5. Correspondence with partners on controversial situations in reports.

6. Correspondence with insurance company agents regarding road accidents via Gmail.
I would like to work without phone calls and night shifts.
Position: Customer Support Manager
Category: Support
Experience: 11 years | English: fluent


Process Imptovement, Leading, Team ispiration, training, setting goals and KPIs, setting and adjusting Team structure, building suport Team from the scratch (including recruitment and on-boarding), monitoring Team performance, reporting
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


Projects and Tasks:

Established proactive customer success initiatives, including standardized onboarding procedures.
Managed customer success playbooks, ensuring consistent client engagement.
Conducted customer satisfaction surveys, collecting insights from 200+ clients.
Advocated for customer-driven product updates and collaborated with the product team.
Technologies:

Proficient in CRM software (Salesforce, HubSpot) for client data management.
Utilized data analytics tools (Tableau) for actionable insights.
Expert in communication and collaboration tools (Slack, Zoom, Microsoft Teams).
Position: Customer Support Manager
Category: Support
Experience: 5 years | English: fluent


Providing excellent support and exceeding customers' expectations is my true passion. I'm a hard-worker, honest and dedicated person.

Throughout these years, I've honed my abilities in inbound/outbound call handling, chat support, ticketing system (Zendesk), and rapport building. As a supervisor, I was helping my colleagues in finding solutions to more complicated cases. Then, as a Leader, I became responsible for a 10-15 people team. 

In my Customer Support Manager role, I've learned how to handle difficult conversations, give feedback, manage up, and, most importantly, influence the people I manage without authority. My customer service, people-centric nature, and compassion have afforded me excellent interpersonal skills that probably top the chart of my strengths.
Position: Customer Support Manager
Category: Support
Experience: 1.5 years | English: upper


- Responding to customer inquiries and requests in a timely and professional manner
- Collaborating with internal teams to ensure that customer issues are resolved quickly and efficiently
- Taking ownership of customer issues and following through to resolution
- Taking care of hard cases, including complex technical issues related to supported applications
- Maintaining a high level of customer satisfaction through exceptional service and communication
- no night shifts
- remote work
Position: Customer Support Manager
Category: Support
Experience: 0 years | English: fluent

Over 10 years of experience in Creative (Ad Campaigns, Strategic Planning, TV Ads), Media & Digital Marketing (SEO, Programmatic media, Analytics, Social Media Marketing, Website Design and Development, and Lead Generation). Solid background in project management - communication with the stakeholders and inside the team. 

Passionate about creating and delivering high-quality products, utilizing my understanding of customer needs and brand analysis experience to ensure that products meet or exceed customer expectations and align with brand standards.
Self-motivated and proactive professional with a strong understanding of QA processes and Software Testing methodologies. Completed a six-month specialty training in QA Engineer Basic Level and actively continuing to expand my knowledge in manual testing basics. Experienced in implementing diverse requirements, demonstrating adaptability and composure in challenging situations. Possess excellent interpersonal, communication, and team-building skills.
Position: Customer Support Manager
Category: Support
Experience: 3 years | English: fluent

I am confident that my 3+ years of experience and personal assets make me a standout candidate
for your Customer Support Specialist position. My proven dedication along with exceptional
communication and organization talents will contribute immensely to the success of your team.
Senior Customer Support Manager
Mohawk Group
February 2020 to March 2021

• Assisting with resolving difficult cases and ensuring delivery of excellent customer support service
through fast and accurate processing of orders, communication, and coordinating with other departments
to resolve inquires
• Organizing the work of the team and making weekly schedules: tracking KPIs as well.

Customer Support Manager
Mohawk Group (mohawkgp.com) - Kyiv
March 2018 to February 2020

• Providing customer support for English speaking users of the product
• Handling up to 100 calls per shift; processing users' letters at the same time
• Collaboration with the marketing team and QA specialists
• Automation of support process and conducting numerous researches on how to improve
communication methods with clients

Partnership Manager
Jooble (jooble.org/) - Kiev
September 2017 to March 2018

• Cultivating and maintaining relationships with business partners
• Developing strategies to increase brand awareness and promote services to our clients
• Manage relations with customers to build the brand
• Participating in planning ad campaigns for the company
Position: Customer Support Manager
Category: Data Analyst
Experience: 7 years | English: upper


Services and Support Analyst
Intent Solutions Group LLC
Mar 2020 - Present 

- Develop system and procedures for data management within the company
- Ensure data management protocols comply with company and customers' needs
- Distribute information within the company about the policy and procedures related to data retrieval
- Assisting colleagues in performing data-related tasks
- Provide feedback and evaluation for subordinates
- Events facilitation
- Deliver reports to supervisors regarding data management issues, provide suggestions on
improvement
- Monitor most common mistakes and submit suggestions for training improvement

Involuntary Issues Support Agent
TICKETS.UA
Jul 2016 - Jun 2019

- Support and provide superior service via phones, e-mail and chat
- Handle and resolve customer complaints
- Process orders and applications
- Identify and escalate priority issues

Administrator of data processing
Ukrtelecom
Feb 2014 - Dec 2015

- invoice preparation for customers
- customer debt reports preparation (daily, weekly, monthly)
- form request for services suspend based on debt report
- other related reports preparation
Position: Customer Support Manager
Category: Support
Experience: 5 years | English: upper


Service support for tenants
• Processing tenant application
• Solving administrative issues of tenants
• Client's specific reporting/reports creation
• Administrative issues
• Resource utilization/billability report preparation

PS: MS Windows, MS Office, Internet, Outlook Express, Internet Explorer, Solaris, Pipedrive, Notion, Skedda, Binotel, Photoshop, Canva, Pixaloop, C1, CRM- system
Position: Customer Support Manager
Category: Support
Experience: 2 years | English: fluent


Since July 2021, I've had the pleasure of serving as a Customer Support Manager for a B2C Amazon product. My duties encompass helping customers navigate any issues they may encounter, offering informed suggestions, processing refunds, and carrying out feedback.
Position: Customer Support Manager
Category: Support
Experience: 3 years | English: upper

I am proud of being a team-player. I have reduced the number of mistakes in the whole team. 
Reducting of number of refunds in the company is essential as well : )
Smile Open Source Solutions ( 6 months)

- Attracting corporate clients(cold calls,meetings,presentations)
- Development and sales of integrated IT-solutions
- Full cycle sales management (customer search,identification of needs,the presentation of services

Brighta.biz ( 3 years)

- Provide customer support via chat and phone
- Provide support for existing clients
- Ensure that each customer receives outstanding service by providing a friendly environment
- Promote self-service plans to reduce the number of incidents
- Create a content for the social networks
- Being responsible for the new employee onboarding
I would like to be a member of company that allows me to develop my professional skills. Corporative culture at work should be on the high level, where everyone respects each other and tries to help in the different situation. It can be a product company or outsourcing, it actually does not matter.
Position: Customer Support Manager
Category: Support
Experience: 2.5 years | English: fluent


«Sunshine», Bila Tserkva, Kyiv region - Translator-Corrector
January 2018 – September 2018
Achievement:
- Improved proofreading skills
- I Improved my vocabulary.
Duties:
- Corrector of translations;
- Translator of texts of different types;
- Translator of documentation.
/////
«Ultimatech», Kiev — customer support representative/verification procedures
September 2020 – January 2021
Duties:
-managing customer tickets;
-supporting life chats in several languages;
Languages
English – Advanced C1.
French– A2.
-dealing with various technical procedures/difficulties associated with the client's account data and verification procedures;
- checking documents for authenticity, as well as for their compliance with site requirements
/////
“FireOdds Media”, Kyiv– customer support representative
The primary responsibilities included managing customer tickets and live chats in several languages, assisting with website content, product ideas and helping the CRM team in planning campaigns. 
January 2021 - June 2022
////
“Maklai”, Kyiv - Customer Support Specialist
23 June 2022 till now.
Duties:
-managing customer tickets;
-responsible for the content update;
-supporting incoming and outcoming calls;
- checking documents for authenticity, as well as for their compliance with site requirements
Position: Customer Support Manager
Category: Support
Experience: 2 years | English: basic


- Support and consultation of clients on issues of using the site robota.ua
- Learning new functionality of site users
- Building long-term relationships with customers
- Recording the results of work performed in CRM-systems- Support and consultation of clients on issues of using the site robota.ua - Learning new functionality of site users - Building long-term relationships with customers - Recording the results of work performed in CRM-systems
Skills: Customer Support · Relationship Building · Long-term Customer Relationships · Communication · CRM · Teamwork
Position: Customer Support Manager
Category: Support
Experience: 7 years | English: fluent


Supporting customers in the Gamedev company. Only written support in English through the help desk (Zendesk). Collecting information from users and passing it to the technical team by creating issues in Jira. Regular update of the section with FAQs. Gathering statistics of the most frequent customers' complaints. 

Looking for new opportunities to improve and develop my skills further.
customer support via email
Position: Customer Support Manager
Category: Support
Experience: 5 years | English: fluent

I am a results-oriented person who has been consistently praised as focused and dedicated by my coworkers and management. Over the course of my career, I have developed the skills directly relevant to the Customer Support position, including strong communication skills, multitasking, and customer satisfaction. 

Overall, I have consistently demonstrated and proved to be an organized, communicative, and motivated individual in every aspect.
Takeoff Technologies, Inc.       September 2020 — March 2023

Technical Support Manager

    - Leading a team of 6 people and making sure that they have everything that they need in order to provide 24 hours technical support along with other 6 agents and a manager
    - Gathering data from varios resources regarding performance, comminication and working discipline in order to analyze it and make correspondent conclusions
    - Develop and maintain various processes and documents such as scheduling, onboarding, overtimes, PTOs etc. 

Takeoff Technologies, Inc.       August 2019 — September 2020

Technical Customer Support Representative

    - Provide frontline client technical support - understand the issue, reassure the customer, providing solutions, communicate with developers, and report on the resolution;
    - Contribute to documentation for client training and troubleshooting;
    - Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth;
    - Gather required information from clients and escalate issues to other internal resources according to the predefined process as required;

Support Your App                   November 2018 — March 2019

Customer Support Representative

-Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails, live
chat, and calls);
-Becoming a product expert and providing documentation updates to our knowledge base;
-Ensuring customers' satisfaction;
-Communicating with developers from various IT-companies


Nextiva Ukraine                             October 2017 — March 2018

Customer support representative

-Assisting new customers with initial set up of their phone system accounts
-Configuring Nextiva’s unified communications product features
-Accurately answer a variety of technical questions about Nextiva’s services
-Answer customer questions via Nextiva Online Chat Support.
-Work to meet and exceed a set of daily metrics
-Manage difficult customer interactions

Lucky Talky                            September 2016 — October 2017

Support Team Member

-Interactions with customers via Chat, Phone, Messaging system.
-Help in solving issues that appear along with the working proces
-Communication with English Native Speakers as well as with English Second Language Speakers.
I would prefer to find a remote job, related to a technical support role. However, don't mind working at the office as well.