lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


I had experience as Customer Support Agent (L1 Support), simultaneously working on 5 projects. They included chats and inbound/outbound calls, tickets etc. Also, I got experience in mentoring. 

After, I worked as Operations Agent and Dispatch Agent. My responsibilities were:

- Assigning/Search for drivers;
- Assist drivers with questions regarding dispatching, location, and delivery information.;
- Reply to e-mails, calls, texts from drivers.
- Verification of documents, 
- Drawing up and submitting invoices for payment.

For now, I am working as Customer Support Manager for a trading platform, I also work on several projects. 

I have contact with customers/traders only via chat or email. Working with tickets and making reports.

I hope to find a position where there will be prospects to become something more than a "common" Manager. For example, I can become a Team Leader or someone in this way.

Also, I may consider non-customer support positions.
I wish there will be no contact with customers via inbound/outbound calls.
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


I have 2 years of experience at project manager. I was working with some outstanding ukrainian influencers and brands. Therefore I was involved in creating advertising integrations and was in charge of connecting our clients with influencers.

I can hear both the clients needs and influencers requirements. To have a perfect match, as a result.

I have a strong background in working with a base of influences and most suitable bloggers who are really into the product.

Also I have 1 year of experience in travel agency. We hosted foreign people in Ukraine.
I find this experience really valuable because my responsibilities included not only communication with them. I provided them full coordination: logistics, accommodation, entertainment, organising events and so on.

Experience working on multiple projects simultaneously.

I'm very responsible person - I do everything according to the regulations, reporting and work are always done efficiently and on time.

I’m not afraid of troubles. React quickly, take responsibility and act. Try to find the solution as fast as possible.

My main principle in the work is to always be open and honest with yourself and everyone you work with.
Position: Customer Support Manager
Category: Support
Experience: 5 years | English: intermediate


I have been a Customer support manager and a Pro Customer Specialist for more than 4 years. Problem-solving and working under pressure are my cup of tea. My main task is providing omnichannel support via chat or email, the infromation I give the customer: - where the order is; -informing the additional infromation about the desired product; helping the customer with the return procedure; - finding the most profitable solution for both sides in a short time since the chat aim is to help the customer asap. 
I am the right-hand man of our customer support supervisor. My main task was to find out how we could motivate our customer support managers to provide our clients with better service. Also, I helped with making different presentations, courses, and surveys. It is vitally important to me to keep studying new things and improving my skills. At this stage of my life, I would like to share with other customer support managers my experience and help them to provide the customers with the best service ever and make them walk away with a positive interaction with the company.
Position: Customer Support Manager
Category: Support
Experience: 4 years | English: fluent

As an Account Manager's Team Lead, I built a team of 14 strong Account Managers on a brand new project within the company and created all the general flows and procedures their work was based on.
I have been working as a support team member for about 4 years, and my path started back in September 2017, it was an IT company the gave me the most significant experience in different positions. 

September 2017 — December 2017 - Customer Support Representative
- assisting customers in chats / over the phone (both outgoing and incoming calls) / via email;
- introducing / advising on company product;
- resolving minor issues / complaints customers may contact support with.

At the end of December, 2017 I got a promotion and joined the Shift Managers' team.

January 2018 — September 2019 - Shift Manager
- assisting support team during the shift;
- taking control over all the processes, taking care of any issues (including technical ones, by reporting them to the relevant parties);
- communicating with other departments in regards to customers' issues or support team's needs;
- negotiating over the phone / in chats / via emails with customers.

And I was lucky enough to get another promotion, to the Account Managers' Team Lead position. 

October 2019 — May 2020 - Head of Account Managers' Team
- hiring and teaching new account managers;
- managing and organizing the workflow;
- implementing and structuring the internal procedures for optimizing AMs' workflow;
- preparing comprehensive monthly-based performance reviews; 
- analyzing the daily/weekly/monthly statistics for department strategy purposes.

At the present time (since June, 2020), I work as a Senior Support Agent / Product Support Team Lead for another IT company - it was my decision to apply for a Support Agent position, so I could learn the new product and grow in this company.
As a Support Agent, I work with incoming requests from the customers (chat, phone, email), advise them on our product, work with their objections or concerns. 

As a Product Support Team Lead, I manage a team of several support agents that support a special product within the same company. I'm involved in the onboarding of the new members and providing feedback to the Technical Team and the product developers regarding the product performance, customers' complaints and bugs detected. 

However, since there have been no open positions and there is nothing new I could get from this company or nothing I could give it in my current position, I am in search of a job that would give me more responsibility and opportunities to improve my professional skills, as well show myself as a leader.
I hope to find a company of strong and motivated professionals, with a position that would let me master my skills and gain new knowledge. 
It would be wonderful to work for a product company and I prefer not to be involved in sales or Forex.
Position: Customer Support Manager
Category: Support
Experience: 1.5 years | English: upper


I have been working remote in call-centre of home appliances store for 8 month, where I was responsible for sales, customer support and solving various conflict situations. I used and improved such soft skills as: 
* detail-orientation and time-management (in order to solve conflict fast I was very attantive to the information which customer gave to me)
* communication skills (people can be very different, so every time I tried to find individual approach)
* upper-intermidiate English (sometimes clients were english-speaking, so I used my quite high level of English to serve them)
* flexibility (from time to time shop catalog expanded, so I had to get to know about new items fast and qualitatively).

I am eager to improve my skills and fully prepared to adapt myself to the new working environment.
Feel free to contact me.
Position: Customer Support Manager
Category: Support
Experience: 0 years | English: upper

Working in catering, I had no complaints about how I do my job. I was promoted to administrator there.
As an 1C Operator I managed with all given tasks. CEO of that company wanted to promote me to a Supple Chain Manager. I started studying in this field in the middle of February this year.
I have big experience in client's servicing because i've worked in cafes for 2,5 years.
Then I've worked as an 1C operator for 1,5 years.
Position: Customer Support Manager
Category: Support
Experience: 0 years | English: upper


I have some experience in customer support roles, which has honed my communication and problem-solving abilities. I'm adept at assisting customers through various channels like phone, email, and chat, and l've maintained high customer satisfaction by providing prompt and empathetic responses. My experience underscores the importance of empathy and patience in delivering top-notch service.
Aa I have a genuine passion for interacting with people and assisting them in solving their problems. I excel in finding common ground with individuals and building rapport. In this role, I look forward to leveraging these skills to provide outstanding customer support.
Position: Customer Support Manager
Category: Support
Experience: 3 years | English: fluent

Quick typer and quick learner. Had 30-100 active chats a shift. Average customer satisfaction rate 95%. Learned how to solve any conflict arising.
I'm a Support agent for more than 3 years now in the IT industry. During this time I developed strong communication and negotiation skills, conflict solving skills and also been a part of a big team. My responsibilities include completing CRM tasks as well.
I'm looking for a position as an Account Manager or Sales Manager to continue developing my strong sides and making an impact in the company.
I want to make a step forward from the Customer Support so not reviewing Customer Support Agent positions.
Position: Customer Support Manager
Category: Support
Experience: 9 years | English: upper


I used to work in the VoIP field for over 6 years as Technical Analyst, Client Support Manager, Customer Support, and VoIP Traffic Supervisor. 
 During my work, I had different responsibilities such as: maintaining and monitoring systems performances, analyzing and changing system's work conditions, quality and profitability control. Technical support and cooperation with partners via email, calls (phone calls), and chats. Full support for users in a separate parallel project. Purchase, support, and repair office equipment. Also, communication with clients and company presentation on a market. 
 I had a chance to be a savvy user of different billing systems and soft-switches: mBill, 5GVision, SIPHyper, MERA. SIP case solving and debugging.
 In 2019 I started a new role as a Support Engineer on a project that offers software solutions to manage the end-to-end cash supply chain. Where I grew to a Customer Support Manager role. And I have been working with the specification documentation, SQL databases, testing of the product (.NET and OpenEdge), delivering fixes and solutions to the customers, investigating, and collecting data in the clients' production environments. That fully changed my professional path improved my hard and soft skills and direct me in self-development and sharping my skills in management. Thus I would like to keep moving in that direction and look for a conducive environment. For more details please check up my CV.
I am willing to improve my professionalism and boost my career. Also, will be glad to get new knowledge and share my own. That is why I'm open to new opportunities.
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: intermediate


I worked as a customer support manager for half a year. My responsibilities included technical support for clients, regarding the creation of sites. I have good communication skills and like to help. I worked exclusively with foreign clients, so I have good experience in communicating in English.
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


I worked as a customer support manager for the last year. I can also carry out tasks in sales direction and lead generation.  Everything related to communication with clients: chat support, mail, calls and any kind of communication on product description issues and assistance in setting up and organizing the client's work with the product is the main direction of work at the moment.  The level of English is upper intermediate, which allows to confidently and clearly build communication with English-speaking clients.
Только удаленная работа
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: intermediate

I have given many internships/training sessions to newcomers and have repeatedly assisted a senior manager.
I worked as a support manager at a company that operates six gambling projects. I was promoted to VIP manager, and I am still working in this position.  

I have experience with tasks, tickets, and live chats. I know how to work with jira, the CRM system, and work with different admins.
Position: Customer Support Manager
Category: Support
Experience: 2 years | English: fluent

Been working with python scripts, SQL requests.
I work in support sphere for more than 2 years. I have experience working with Intercom, Zendesk, Jira, Confluence, Excel. Looking for a friendly and relatively stress-free atmosphere to work.
I don't want to work with legacy code, finding for an answer for a client when even dev team has no idea about it.
Position: Customer Support Manager
Category: Support
Experience: 0 years | English: fluent


Junior business anaylist at projects for Euro 2012
Ukrainian-English translation of technical documentation
Successfully worked as sales manager with inbound requests from international clients in a fashion startup and as operations manager for Ukrainian fashion brand
 SMM manager (content creation & copywriting)
 Led my own online-courses for women, covering topics as self-esteem, relationship etc.

In September I also completed a project for US market, where I worked as research and data entry specialist.

Currently I'm interested in a position of Customer support manager/ Account manager.
Position: Customer Support Manager
Category: Lead Generation
Experience: 6 years | English: fluent


Lead Generation Manager, 2021 - Present Orchestra Sales, Remote, Israel 
Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities;
Recruitment of new Lead Generation Specialists Management of briefs with info and trainings for newcomers Management of personal workload in the Airtable system;
Fundamental research of the companies and contacts within focus markets and target companies.

Customer Experience Manager, 2020-2021 DevOOp, Kyiv, Ukraine 
Reduced the percentage of negative customer feedback from 30% to 10% by data-oriented operations optimization;
Supervised the activities of the customer experience team to ensure their interaction with customers reflect positively on the company;
Continually identified opportunities to improve customer experience;
Produced weekly, monthly, and quarterly complaints performance
reports, updated complaints KPI’s and provided reports to the Head of Service.

Key Account Manager, 2019-2020 DevOOp, Kyiv, Ukraine 
Developed and maintained strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term
company objectives;
Suggested solutions that answer clients needs and wants; Measureed, tracked and analyzed key account metrics; Created reports for upper management.

Customer Service Supervisor, 2019-2020 DevOOp, Kyiv, Ukraine 
Assisted with the development and implementation of service policies, and explaining these to staff and customers;
Prepared knowledge-based documents such as summaries and responses to frequently asked questions;
Determined work procedures, work schedules, and workflow for customer service staff;
Conducted meetings with Senior Management to discuss the process improvements and issues;
Maintained communication with customers via emails, phone calls, chats, etc.; Monitored business and process metrics to measure and manage customer service effectiveness;
Trained new employees in the company's customer service policies, procedures, and best practices.

Adaptation and Development, part-time 2019-2021 DevOOp, Kyiv, Ukraine
Trained new employees in the company's customer service policies, procedures,
and best practices; Produced training materials;
Set up and monitored coaching and mentoring schemes; Assessed the impact of training programs;
Wrote reports and kept records up to date.
Position: Customer Support Manager
Category: Support
Experience: 5 years | English: fluent

- Whilst working on claims on my previous position, I have saved about our whole department salary
- Created a pack of updated human-like auto-replies for our Support Team, resulting in Customer Satisfaction Rate increase
- Took part in development of Social Media communication tactics for a Financial Platform 
- Took the role of the Team Leader, and it went pretty decent 
- I am about to finish a course on communication tactics
Looking for a specialist with decent experience in Support sphere? Need someone who worked with SaaS products, B2C solutions, financial tools? Good news, you just found the one!

I am Andriy and I have been taking care of customers for 5 years straight now. Given my experience, you can be assured, that from a customer-oriented enthusiast I transformed into an expert with holistic views on the business processes. I learned how to balance and be profiting for company and clients mutually. Upon reviewing my CV, you can dig in the details of my career life and various tasks I succeeded in.

I am looking forward to getting an opportunity to become your teammate! Reach me anytime.
I would be happy to be given a chance to develop my managerial and leadership skills. I am always up to cooperate with colleagues from adjacent departments like Marketing or Development.  Minimized amount of corporate bullshit will be a huge plus. I am not able to take night shifts.
Position: Customer Support Manager
Category: Support
Experience: 2.5 years | English: upper

This work taught me patience and how to improve my communication skills. Also dealing with CRM system was a good point.
Ltd. "U.BIZ"
Account Manager (2017 - 06.2022)
Auction Assistant in Bankruptcy cases (from 2019)

Client support; Data analysis; Development, implementation and continuous improvement of customer service; Controlling quality management within company; Official correspondence & auction announcement management; Working with CRM system.
Dating agencies are not acceptable
Position: Customer Support Manager
Category: Support
Experience: 3 years | English: fluent

I am a courteous, polite and well-spoken specialist who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline oriented and having a passion for providing the highest standards of service to clients. A quick learner who can absorb new ideas, communicate clearly and effectively as well as find suitable solutions to meet the needs of customers. I possess a great desire to increase my work experience & develop my abilities.
M2E Pro (2 years) Sep 2020- Sep 2022
Customer Support Manager

Responsibilities:
Communicating with clients via the ticketing system (Freshdesk), processing their requests by investigating the Magento system along with installed M2E Pro extension, analyzing and reproducing the issues. Helping with M2E Pro configuration, performing extension upgrades via the terminal. Investigating the Channel (eBay, Amazon, Walmart) API requests and responses to tackle the errors/issues.
Also responsible for the Billing Department (subscriptions, payments, customer accounts), resolving customer complaints/queries related to M2E Pro service.
Creating ideas for extension improvement referring to API developers docs and extension possibilities.

Namecheap Inc. (8 months) 2017-2018
Customer Service Representative
Provided professional technical support to clients from all over the world via live chats and tickets in English.

Responsibilities:
- Registration of domain names and websites.
- Providing web-hosting for placing websites.
- SSL-certificates installation.
- Selling hosting product and providing all the necessary pre-sales information for
customers.
- Fixing registered websites.

As for other spheres, I also worked in 5* hotels for ~3 years at the positions of Front Desk Agent(1,8y.) and Sales/Events Coordinator (1,3y.).
No night shifts
Position: Customer Support Manager
Category: Support
Experience: 4 years | English: upper


Manager at "Obertone" Musical Instruments Retailer:
-Implemented an eCommerce solution to the store, automated the process of dealing with online orders (voluntarily created an online store based on “Prom” marketplace, which functioned with flying colors for over a year)
-Increased the company’s turnover by 80% through proactive sales and customer consultation in messenger apps (Instagram, Facebook, Prom, OLX)
-Filled the website with unique content in two languages (Russian and Ukrainian)
-Established and implemented the Commodity Tracking System (using the “Torgsoft” software)
-Successfully instructed other staff to use the CTS and cash register
-Maintained relations with 8 suppliers. Single‐handedly found 2 new suppliers and agreed to cooperate with them
-Regularly took part in making new stuff orders to our suppliers’ office
-As the best employee, I’ve visited the workshops and product presentations by Solo company (Bukovel, June 2021) and Yamaha corporation (Kyiv, September 2021)

Sales manager at "Obertone" Musical Instruments Retailer:
-Handling cash register
-Taking part in stocktaking
-Helped shoppers find what they need, demonstrated the products
-Managed the online orders (packed and transferred them to delivery services)
-Received and managed new arrivals
-Created an Instagram page for the store, regularly posted on it, consulted customers in DM
-Repaired and maintained guitars
Position: Customer Support Manager
Category: Support
Experience: 6 years | English: fluent


Most of the time I worked as a team lead or manager in customer support. I can learn how to support products or services fast, teach others to support them, monitor the team's performance on a daily basis making sure everything is done according to SLAs
I would not work with any kind of scam, having to lie to customers