lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support
Category: Support
Experience: 3 years | English: upper


Technical support manager with experience in the blockchain and cryptocurrency industry. I have experience in a fintech company with its own crypto exchange (website/mobile application), crypto acquiring/processing, REST API & WebSockets.

Сompetences:
- Solving problems of merchants with connection to our API and providing quality support in all questions about integration with the product.
- Testing APIs using scripting languages (Python, JavaScript).
- Testing the company's website using Chrome DevTools.
- Manual testing the company's new product.
- Working with Google Workspace, Microsoft Office, Jira/Confluence.
- Developing and implementing various documentations.
- Communicating with providers who process transactions.
- Analyzing conversion.
- Analyzing the work of providers and noticing difficulties on the side of one of them.
- Checking deposits and withdrawals of fiat and cryptocurrency assets for suspected fraud and AML requirements.
- Communicating with all departments of the company to improve the work quality of the product.
- Providing quality consulting services in Russian, Ukrainian and English languages via email and chat.
- Checking user verifications according to KYC.

Education:
- Chainalysis Academy
- V.I. VERNADSKY TAURIDA NATIONAL UNIVERSITY - Computer Science
- Hillel IT School - Front End Basic
- Hillel IT School - Front End Pro
- ENGLISH INTENSIVE COURSE AT ALOHA LANGUAGE SCHOOL
Position: Technical Support
Category: Support
Experience: 2 years | English: upper


Technical support of a customer relations management (CRM) system and repricing software (eDesk and Repricer accordingly). 
My responsibilities include: 
- onboarding of new clients and support for the existing ones
- setting up and explaining repricing strategies for customers to help achieve maximum efficiency (desired sales figures/income)
- assisting customers in identifying issues and explaining solutions to restore service and functionality
- escalating atypical cases to developer team (using Jira)
- maintaining familiarity with API and documentation for supported products
Position: Technical Support
Category: Support
Experience: 1.5 years | English: upper


Technical support professional with experience in supporting and integration
customers, working with Jira, Java, OpenSearch and Postman and manual testing
the games

As a technical support at EvoPlay, I got great experience working with a lot of
customers and improved my soft skills such as a speaking and writing; working
with team and with capricious clients.
As for hard skills, I got a lot of experience of working with Jira, Postman,
OpenSearch, Java, testing the games on test production manualy, finding the
bugs in projects and helping the customers with the integration.
Position: Technical Support
Category: Support
Experience: 1.5 years | English: fluent


Tech support in TheRaven since 12.12.2021-Present , im tight close working with OKTA database,  Zammad, Jira, Tidio, Gmail, and paralelly monitoring app health in grafana.Open for a new knowledges and people
Position: Technical Support
Category: Support
Experience: 2 years | English: upper


Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
Position: Technical Support
Category: Support
Experience: 0 years | English: pre


Troubleshooting of both Linux and Windows-based application
Deploying and customising the different sorts of application onto Linux and Windows
Identify user issues, diagnosing problems and delivering workable solution. 
Ensuring that all user resolved with agreed service level time frames.
Exceeding end user expectations through proffesional customer service and rapport building.
Accurately mainting call logs for communication , audit purpose and process improvement.
Position: Technical Support
Category: Support
Experience: 3 years | English: fluent

I have 3,5 years of experience in Support field, with 2,5 years as a Customer Support (also performing some technical tasks) and around a year as a Technical Support inside Python Development team with some programming tasks and a lot of SQL database searching, log analysis and troubleshooting bugs and issues. Also I've completed Python backend developing courses and have been working a little as a Python Data Engineer.
My English level is Advanced, and I've been using and improving my language skills in professional and colloquial environments ever since studying in university, also I was hosting and leading an interactive English speaking club in Lviv for half a year to help other people in my community to improve on their language skills too.
Troubleshooting & Tools, L3 Technical Support
Sembly AI 
Core responsibilities:
- Monitoring stability of all systems
- Troubleshooting errors and malfunctions in the product (Prod, Stage systems)
- Profound analytical log analysis
- Identifying new dangerous issues and broad all-system research and analysis of them (extracting data from SQL databases, building statistics, graphs, writing in-depth articles about the issue in Notion)
- System testing before new versions are being pushed and troubleshooting testing issues
- Taking part in development of internal tools, needed for troubleshooting and monitoring
- Working in a development team, being in touch with developers all the time, helping them to prioritize bugs and issues that need to be solved first by criticality

Trainee Python Data Engineer
NIX Solutions:
- Learning DE core tools and doing training projects on them (Spark, Hadoop, Airflow)
- Testing and optimizing written code 
- Communicating with Team Leader about submitted pull requests 

Customer Support
Absolute Vision:
- customer service (responding tickets, taking calls, managing customer's systems)
- log analysis
- managing apps on customers' remote servers 
- monitoring the correct system operation and resolving any appearing issues

Customer Support (Customer Fraud Control)
ZONE3000:
- ensure the customer service by responding emails and phone calls related to security
and legal issues (fraud, account verification etc.)
- investigate and solve security and legal issues in the company's internal system
I expect to work as a Technical Support with the opportunity to learn some new needed tools and taking programming tasks/developing in this direction.
Position: Technical Support
Category: Support
Experience: 0 years | English: intermediate

I am a self-motivated devops engineer with knowledge of tools and frameworks for developing realiable, available and maintainable IT infrastructure. For the last two years I has been organizing and managing business in the manufacturing sector. Excellent management skills and teamwork. Being a quick learner, I enjoy learning new technologies and solving challenging programming problems.
Unix crash course
Customer: SoftServe.
Project description: monitoring with prometheus and grafana 
Team size: 5 team members
Tools and technologies: Prometheus, Grafana, Terraform, Docker compose, Jenkins CI.

UnderDefense Internship 2020
Customer:  UnderDefense
Skills: AWS, linux, python, SOC, compliance (ISO 27001, SOC2), bash, Splunk.
Position: Technical Support
Category: Support
Experience: 3 years | English: upper


-- WHMCS and cPanel - various configurations. 
-- Performing whois requests and setting up DNS records. 
-- Drag and drop website builder for Mac. 
-- Basic support for *aaS, cloud service provider, hyperconverged infrastructure provider 

-- Writing and rewriting technical documentation - around 100 pages overall. 
-- Bug hunting - covering most of the workflow. 
-- Mentorship and onboarding into a technical support team, as a teamlead. 
-- Team QA. 

I am interested in jobs that allow studying complex backend-related issues. I appreciate opportunities to learn and work with no supervision - but with having experienced teammates who I can consult with. I am steadily diving into programming, so jobs with opportunities for basic scripting are appreciated.
Position: Technical Support
Category: Support
Experience: 1 years | English: upper

I know English, Ukrainian and Russian languages, I have experience in customer support, communicating with clients via calls or chat, I am ready to learn new things and achieve company goals.
Worked in Slimware premium support for a year, reached the junior grade in a month, later became a middle, also had a high rating compared to other agents and had a good relationship with my colleagues
Friendly company and comfortable working conditions
Position: Technical Support
Category: Support
Experience: 4 years | English: fluent

Стал Senior Back Office Manager
Work Experience
 
Back Office Manager 

2018 – 2019
Credit Cube, Kyiv, Ukraine

Key Qualifications & Responsibilities

•	Effectively supervised day-to-day billing operations of a busy customer service department.
•	Trained and mentored top customer service agents and back office managers.
•	Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
•	Created, edited, and altered customer service strategies and procedures in agile manner to best deliver a satisfying experience for all store customers.
•	Managed and updated the reports.

Key Achievements

•	Became Senior Back Office Manager


 
Technical Service Representative

2019 – 2020
NCR, Kyiv, Ukraine

Key Qualifications & Responsibilities

•	Technical assistance of software products for US restaurant chains
•	Technical assistance of hardware products for US restaurant chains

Key Achievements

•	Tutored newbies for technical part

Customer Care Support 

2020 - 2021
Wix, Kyiv, Ukraine

•	Apply customer care to Wix 
•	Manage users websites
•	Support VIP customers.
•	Troubleshoot CRM from technical point

Key Achievements

•	VIP clients support
•	Became part of company projects like chat
•	Found personal way of applying support that was implemented for international project in Dublin 

Technical B2B Support

2022
Maxitech, Kyiv, Ukraine

Key Qualifications & Responsibilities

•	 Daily supporting internal customers all over the world, handling complaints
•	 Providing appropriate solutions and alternatives within the time limits
•	 Collaborating with other teams in order to drive continuous improvement of internal and external processes
Карьерный рост
Position: Technical Support
Category: Support
Experience: 4 years | English: upper


Work experience:

November, 2018 – December, 2019
“Vinted”
Customer support agent

•	Supporting customers for international online marketplace 
•	Working with EU, UK, and US clients through Helpdesk
•	Solving payment issues (refund requests, PayPal disputes)
•	Dealing with GDPR customer requests 

January, 2020 – Nowadays
“Software MacKiev”
Technical Support Engineer

•	Assisting worldwide customers with software in live chat and emails
•	Reproducing and escalating issues to QA and Development team
•	Troubleshooting software and OS compatibility issues
•	Testing beta builds and working with beta testers
•	Collecting and submitting feature requests from end-users 
and collaborating with other departments on their implementation
Position: Technical Support
Category: Support
Experience: 1.5 years | English: intermediate


•  Working with payment support for clients 
•  Serve as the first point of contact for customers with complaints or questions concerning company technological product  
•  Communicating with clients via Slack, Skype, emails to provide step-by-step solutions in computer problems.  
•  Created tickets in Jira (in case the source of the problem was not related to Backoffice system)
•  Test of the new launch web site (testing of user flows)
•  Monitoring the site and all work processes in it
•  Working with VIP users 
•  Organization of the fastest solving of customer issues
•  Organization of work with documents and tables
Position: TECHNICAL SUPPORT
Category: Support
Experience: 0 years | English: basic

I plan to develop and work in the IT field, as I am very interested and passionate about computers and everything related to technology. I aim to achieve a stable income and continue growing and advancing in this industry.
IT Support from Google
Google's Professional Certification Program consists of five courses developed by Google, aimed at assessing practical skills and preparing individuals for entry-level positions in the field of IT support.

Technical Support Fundamentals
Bits and Bytes of Computer Networking
Operating Systems and You: Becoming a Power User
System Administration and IT Infrastructure Services
IT Security: Defense against Digital Cyberthreats
Position: technical support, 2-3 line support, support engineer, support
Category: Support
Experience: 9 years | English: upper


•	Provide efficient 3-Tier support for customers according to the SLA 
•	Set up SLA requirements for teams 
•	Monitoring platform's performance, analysing errors, future escalation  
•	WEB-interface testing for bugs and errors, checking for actual requirements if they exist 
•	Maintaining and updating instructions, knowledge base  for internal and external clients  
•	Solving mass and individual troubles which related with CRM systems (Jira Service Desk, Zendesk, Битрикс24)
•	Creating and providing reports for clients and internal users 
•	Creating tech support documentation for future escalation in case of any incidents  
•	Supporting devops at night shifts to provide work stability of application
•	Communication with BA, DevOps, QA and Developers to improve the project 

•	Providing   trainings for a newcomers and collleagues 
•	Interviewing people
Professional growth , good and friendly colleagues , interesting projects
Position: Technical support, 3rd line
Category: Support
Experience: 3 years | English: upper

From a Support Agent to a Team Leader in 4 months (the fastest promotion to a Team Leader position in the Company's history).
Customer Support Agent
Jan 2021 - currently working (Smilebox)
Jira, Zendesk, PayPal (disputes), Stripe, working with tickets, SQL.

Customer Support Agent
March – June 2019 (4 months) and Team leader July 2019 – July 2020 (12 months) at academic paper writing service (Netfix). 

Support agent responsibilities:
· Assisting clients from English-speaking countries 24/7.
· Helping customers resolve problems with products and issues with the service by answering phone calls, chatting, and via e-mail.
· Delivering excellent product and service to our clients by controlling the order progress.
· Multitasking

Team lead responsibilities: 
· Maintaining a clear Social Media support service strategy to support short, medium, and long-term growth as well as the department and business objectives.
· Efficient team management that requires continuous engagement into the team’s life.
· Ensuring that KPI's and SLA's are met and are relevant to the current workload/release.
· Rational analyzing ongoing business processes in the support department and procure continual improvement/automatization.
· Maintain and develop business processes.
· Performance of the duties of a true leader by extrapolating a comfortable, positive, productive, and motivating relationship paradigm in the support department.
I’m highly motivated to join your team as a Customer Support/Customer success/Technical support specialist and would be glad to help you build a great product with stellar customer support.
Position: technical support agent
Category: Support
Experience: 1 years | English: upper


My last position was Technical support agent. 
My resposobilities were : 
-Providing technical support to customers via chat and email 
-Resolving hardware, software, network connectivity, and various services-related issues.
-Troubleshooting and diagnosing software and hardware issues for Windows and Mac users, Android and Apple mobile devices, tablets, PC accessories, printers, scanners, streaming devices, security and Smart Home systems, and routers. 
-Managing a large queue of support tickets, documenting all customer
interactions and resolutions, prioritizing and escalating as necessary to ensure timely resolution.
-Collaborate with cross-functional teams to resolve complex technical issues
-Maintain up-to-date knowledge of company products and services
- Creating new documentation with step-by-step instructions. Participated in team meetings and contributed to process improvement initiatives to streamline support operations. 
- Collaborate with cross-functional teams, including Product Development and Quality Assurance, to identify and resolve systemic technical issues.
-Follow up on customers to ensure their issues are entirely resolved. 
My skills: 
- Proficiency PC user (also I can use MAC /IOS)
- Extensive experience in creating documents and spreadsheets, using office software such as Microsoft Office -Zendesk, Notion, Solidgate,(user of Hibob, Scorebuddy, Google Calendar, etc.)
-Proficient in online research and Google search techniques to efficiently find relevant information and solve problems.

PERSONAL QUALITIES:
- high level of self-organization 
- Fast learner
-I can multitask
 -self-discipline
- Able to meet deadlines 
-excellent written and verbal communication skills
 -interpersonal skills
- planning and organization skills
 -customer service skills
 -proactive, quick reaction
- I can quickly navigate in the current situation and make decisions independently
Position: Technical support agent
Category: Support
Experience: 1.5 years | English: upper


Highly accomplished and dedicated professional with 1.5 years of experience at Crocoblock,
working as the lead manager during night shifts. Adept at handling a wide range of
responsibilities, including managing a team of 4, addressing hot customer inquiries, resolving
billing issues, and providing pre-sale support. Proficient in troubleshooting technical problems
related to WordPress plugins, ensuring seamless operations and optimal team productivity.
Demonstrated reliability through consistent night shift availability, working 8 hours per day to
deliver exceptional results. Exceptional track record of closing nearly 10,000 chats and 3,000
tickets, showcasing strong problem-solving and communication skills. Committed to delivering
outstanding performance and contributing to the success of the organization
Position: Technical support agent
Category: Support
Experience: 0.5 years | English: fluent


Technical Support agent in English
Howly
01.2023 — 02.2023
The company downsized employees before the end of my probation period. Communication with customers, technical issues assistance: identifying the problem, personalizing instructions, step-by-step help with troubleshooting; tone of voice, empathy. I have gained experience working with the Zendesk interface.
Online English tutor
07.2022 — 12.2022
Developed and implemented own teaching methods, created individual studying programs, prepared presentations, and created own exercises.
Chinese and English teacher
Barnaby Box Kindergarten
09.2021 — 02.2022
Worked with kids; Learned how to explain in simple words and keep kids interested and motivated in the subject
Chinese translator
Fine peace holdings
04.2021 — 08.2021
Documentations, contracts, and online business meetings translations.   Chinese, English, and Ukrainian languages.
Position: Technical support agent
Category: Support
Experience: 9 years | English: upper

Happy and satisfied customers, switched the team from providing support via email to helpdesk.
Worked 4 years in web hosting support. Provided help through live chat and ticket center.
Worked 5 years in software development company and provided support via helpdesk. Have experience with crm systems, jira and confluence. Helped customers to resolve the issues, with software, setup the accounts, troubleshooting technical problems with a team of testers and developers, provided help to premium customers.
Normal schedule, transparent salary, remote job, interesting project.
Position: Technical Support Agent
Category: Support
Experience: 5 years | English: fluent


Current:
- Working as a shift-manager to help other agents in difficult
cases, approve exceptions.
- Guiding the users through technically difficult processes in 42
different products\verticals.
- Finding bugs and escalating them to QA.
- Testing new features and tools and proving feedback to the
developers.
- Helping in organizing team's activities, flows.
- Shadowing new agents and help them in mastering different
verticals.
Development goal:
- Gaining experience in managing team
- Being able to combine project management skills and be involved into product development.
Position: Technical Support Agent
Category: Support
Experience: 1.5 years | English: upper

quick solution of an important task with a problem client
I worked as a land manager in Ukraine (Sumy). Responsibilities included: land cadastre, accounting of technical documentation, management of land resources, organization of effective use of land, their protection, control over compliance with land legislation, assessment of property and land.
Also I worked as an office administrator in England (London). Responsibilities included: liaison with other utility companies/asset owners, clients; develop documentation, work in company programs, enter daily accounting of documents, cooperate with colleagues and monitor work processes in the office
Displaying a positive and respectful attitude.
Working with honesty and integrity.
Representing the organization in a responsible manner.
Position: Technical support, analyst
Category: Support
Experience: 11 years | English: intermediate


-	Selection and analysis of information according to specified criteria,
-	Work with arrays of  information, writing simple macros,
-	Support and maintenance of web programs (IKIS PFU system), Medok, Redmain,
-	Training in the implementation of new technologies.
-	Workstations and users support
-	Installation and configuring software’s,
-	Update/upgrade hardware and OS,
-	Solving incidents
-	Maintaining IT infrastructure documentation