lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Success Manager/Account Manager
Category: Support
Experience: 4 years | English: fluent

Working with customers I managed to achieve the highest possible quality result and have been keeping it for more than half a year (till the moment I decided to change my job). Besides that, I was able to reach the highest level of customer retention.
Having changed the company, I happened to work with a completely new product for me which I had never faced before. It became a great challenge and a possibility for growth. Two months after that, I was able to train new people within the company and present our product to new customers. 9 months after that, I was promoted to a Business Analyst position and took part in planning the future development of the product. 

Besides, I helped a lot of people improve their English from Elementary to Advanced which has also showed up in their exam results and work accomplishments.
4+ years of experience in both B2C and B2B segments thriving to ensure the highest quality outcomes possible. Always focused on valuable business metrics within the best of my experience and expertise.
I was promoted to a Business Analyst position in the company within a year in an absolutely new sphere of work for me (fintech, crypto etc). Сurrently, I`m combining responsibilities of Customer Success Manager and Business Analyst in my department working both with business clients and the technical team. 

6+ years of teaching English language for adults in groups and individually along with interviewing new students and examining their English level, organizing and conducting English speaking clubs as well as thematic events, managing social media accounts of the studio, conducting training classes for the newcoming teachers of the studio
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Position: Customer Success Manager/Account Manager
Category: Support
Experience: 0 years | English: fluent


Customer Service Expert
-	Maintain and develop long-term relationships with customers of corporation
-	Control processes in projects for CS, identify red flags to prevent customers issues
-	Engage and collaborate with overseas customers and partners to find win-win structure of relationships for all parties
-	Maintain higher than industry average NPS score
-	Analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
-	Generating new systems in customer service compensation policy
-	Implementation and roll out of new projects 
-	Ensuring the highest standards of customer service is provided 
-	Conducting refresher trainings on all side duties.
-	Review nature of all complaints/problems and assist the guests in providing a satisfactory solution following company guidelines. 
-	Follow established procedures to maintain, safeguard, balance and reconcile assigned cash float.  
-	Maintaining a high standard when handling personal information such as bank cards statements and credit card details.
Position: Customer Success Manager / Account Manager / Client Partner
Category: Sales
Experience: 8 years | English: fluent

• 60+ successful deals closed

• obtained the biggest project in the company’s history with a 1,5 million $ budget

• built an efficient sales department (3 sales managers, 1 lead generator) with detailed processes arrangement (communication culture and rules, pipeline, time and risk management, etc.)

• increased the company’s revenue by 5 times

• developed an outbound lead generation strategy (clients and markets prioritization, sales funnel, email chains and negotiation tactics, etc.)

• explored and increased international business with clients from the US, west, north, and central European markets (international deals share increased up to 70%)

• supported and developed successfully 10+ international business accounts simultaneously

• attracted, negotiated, and launched business with “Viettel” company - national Tier1 telecom operator of Vietnam (50k employees, 1 billion$ revenue)

• configured and performed detailed onboarding and training process for sales and account managers from scratch;
wrote a book about telecom business and  telecom billing software for internal company use

• launched systematized internal product management process for 
internal billing software improvement. Result: +5% of revenue for 1 year.
Hello!
I'm working in IT management for already 8 years. During this time I took different positions and roles, such as
• Head of Sales
• Head of Customer Success
• Key account manager
• International Business Development manager
• Technical Consultant

I've got profound theoretical and practical experience in:
• B2B and B2C sales
• client’s needs analysis
• client’s business research
• different levels of negotiations and sales processes
• efficient, trustful, and friendly communication building 
• the client onboarding and further account support
• legal and commercial paperwork
• project flow tracking
• risk management 
• client's success facilitation
• conflicts resolution
• product/service delivery and presentation
• CRM processing and analysis
IT customer success, commercial delivery, and account management are those directions that I’m excited to move on, put into practice my expertise, and improve my skills. 

I would like to move forward with an interesting, solid company that has strong corporate culture and a clear vision for the future.
Considering both product and service companies.
Position: Customer success manager, account manager, consulting services
Category: Sales
Experience: 0 years | English: upper

•	Building relationship with assigned customer (meetings, calls) 
•	Onboarding and adoption (make sure that customer started to use us and help to resolve challenges that can be on first stages by arranging training or webinar) 
•	Defining customer journey and key factors of customer experience 
•	Providing knowledge sharing sessions for other departments and guide lines on best practices 
•	Pricing negotiations 
•	Opportunity discovery (use-cases\products) 
•	Workshop and other events with customers
•	Handling escalations about due payments 
•	Success Plans per customer (best customer industry trends) 
•	Upsell and x-sell
•	ADT coordination. 
•	Pricing Setup 
•	Get referral and high response rate on surveys. 
•	Invoicing and due days payment monitoring
I have been working for 7 months as a Customer Success Lead Manager in International company, also I had worked as a Customer success manager for 5 months and as an account manager in the International company for 1 year. I have 6 years of experience in accounting, managing elementary accounting of juridical and physical persons of different types of activity and taxation systems. 
I worked in the public organizations in general for one year. My responsibilities included – to provide people with help who suffered during the conflict in the East of Ukraine.
I finished English classes, my level is Upper-Intermediate; I also finished Pre-Intermediate business English. 
I know computer programs, such as: (Word, Excel, 1S: Accountant, Oblik, Internet, and Microsoft Outlook, CRM-system Sales Force, Jira).
I can call myself a responsible person. I am a fast learner as well, I like developing myself, taking any chance I have for it.
I would like to have a part-time job (maybe on weekend, in the evenings or at night). I have a great experience in account management and customer success management, I can also provide consulting services and work with international market.
Position: Customer Success Manager, Account Manager, Customer Support
Category: Support
Experience: 8 years | English: fluent


I have 8+ years of professional experience in Account Management, Billing, Customer Support and Success Management. My experience involved 
- working cross-functionally to offer solutions for product and service improvement
- analysing account details such as usage, sales data, churn, client comments to understand their needs
- implementing customer support strategies to increase customer retention
- driving cross-sell and upsell
- providing feedback to product and engineering teams to improve customer experience.
- researching and communicating with payment service providers, 
- curating integration of payment service, 
- performing fraud analysis, risk assessment and prevention, etc.
Position: Customer Success Manager/Account Manager/ Customer Support
Category: Support
Experience: 3 years | English: fluent

Perfect team player, looking for new opportunities, have a great experience of working with people, both clients from all over the world, and management, training, and cooperation with the team.

I am a quickly learning, highly motivated, and hardworking person who will not be intimidated by difficult tasks and stressful situations.
Work Experience

PREPLY 08/2020 - 01/2021 Customer Support Specialist.
‒ Answered and resolved customer's questions and issues.
‒ Worked deeply with administrative and technical tools, closely
cooperated with Product and Finance Departments.

BRAVELS 02/2020 - 04/2020 Product Trainer.
‒ Created and validated training content for Sales and Support
departments
‒ Coordinated post-training activities, supported new agents through
the whole trial period
‒ Developed about 10 manuals, workbooks, assessments
‒ Сonducted a series of training sessions for more than 30 new
employees

Ticketing Team Lead.  04/2017 - 02/2020
‒ Monitored Ticketing and Customer Support agent's work,
coordinated team of 5-6 junior agents
‒ Assisted management with hiring processes and new team
members' training
‒ Handled a bunch of emergencies of Company external clients
‒ Performed Ticketing Department Manager duties when Manager
was absent

Ticketing Agent. 10/2017 - 04/2019
‒ Made tons of bookings and reservations of airline tickets
‒ Provided help with consultations to the Financial and Sales
Departments

 Aviaconact Travel Agent.  07/2016-08/2016
‒ Handled incoming calls/email, assisted with client's requests, questions, payments
Only day-time/late evening working hours, no night shifts
Position: Customer Success Manager / Account Manager / Project Manager
Category: Sales
Experience: 8 years | English: fluent

The best Sales Manager for over a year in "Hexa" – best performance and the highest sales;
 The best Sales Manager for over a year in "Wentrum" (since the performance evaluation system was invented);
 Signing contracts for $500k+.
My overall working experience is more than 8 years in sales, business development, marketing, and partnership management with clients around the world (the USA, Europe, Switzerland, Israel, Singapore, etc.).

I'm a great communicator and fast learner. I'm perfect in establishing long-lasting successful partnerships and I value every client of the company. 


IT software development outsourcing company ( 1 year 10 months)
June 2020 - present
 Organizing sales and marketing structure from scratch;
 Lead generation and outbound email campaigns management and creation;
 B2B sales and negotiations with C-level executives;
 Recruiting new staff;
 Content writing for Medium Blog;
 Managing a team of internal and external (Upwork) developers as a project manager;
Account Management of existing clients. 

Customer support outsourcing IT company (1 year 11 months)
July 2018 - May 2020
 Full-cycle B2B sales from lead generation to terms negotiation and payment;
 Negotiating agreement terms with C-level executives;
 Face-to-face meetings and video conferences;
 Completing business proposals and presenting them;
 Drafting, reviewing, and editing of legal agreements;
 Creating sales promotions, special offers, and email campaigns;
 Development of PPC and marketing campaigns.

Hexa, IT company (1 year and 8 months)
Senior Sales Manager
July 2016 – March 2018
 First contact with the customer, assistance placing order and identifying needs;
 Selling over the phone, chat, email, CRM system;
 Training and sharing sales techniques with new sales agents.

Wentrum/Trionika, IT company (2 years and 11 months)
Sales Manager
August 2013 – June 2016
 Meeting quota monthly all period;
 Complex work with warm and cold leads;
 Upselling extra services, cross-selling.

Sales Team Lead
 Developing templates for communication;
 Manage, coach, and lead a team of 11 salespeople;
 Developed new extra offers/products.

Sales Training Manager/QA- part-time (1 year 6 months)
 Monitoring sales reps performance;
 Training new and existing sales agents;
 Weekly and monthly reports with suggestions on improvements.
I'm looking for part-time or full-time remote work where I can contribute my experience. I'm also considering relocation opportunities.
Position: Customer Success Manager/Account Manager/Project Manager/Marketing Manager
Category: Support
Experience: 2 years | English: fluent

Brought 400K+  net profit for a company. Sales plan overreached almost every month, with focus on developing long-term business relations and partnerships with vendors and customers. Ability to sell not only existing services but those that are developed during the negotiations/meetings - eg. new features that can be also sold to enlarge company's profit.
2 years of experience in IT sales, account and partner management and product marketing. Worked on international monthly $20K+ deals and negotiations.  Multiple marketing tools knowledge ready to enlarge the business. Good CRM knowledge,  especially HubSpot. Day-to-day work in Jira,  Asana, Google Analytics,  etc. Want to move forward from sales to project/product management role, but can combine.
Passionate team that loves their project/product and ready to make constant improvements.
Position: Customer success manager, account manager, quality manager
Category: Sales
Experience: 7 years | English: fluent

- Experience
I have more than 7 years of experience in sales, account management, and support.

- Skills
I can work in a multi-tasking environment, am a stress-resistant person, can put myself in customers’ shoes, and deeply understand what exactly they need. Also, I can analyze and create account plans which help to meet customers' objectives and make their journey with the company easy and productive.

- Performance
As Customer Success Manager at Bolt, I worked with more than 250 companies at the same time. GMV volumes increase up to 10% monthly, churn is less than 5%. According to a survey, all companies are satisfied with my work.
I have experience in account management and customer service for more than 7 years. My last relevant experience was at Bolt, have been working as a customer success manager for 1 year and 2 months. At the moment I'm interested in a position that will allow me to maintain relationships with top or key clients or obtain a role of a quality manager who understands which service the company’s clients have to be provided.
Teamwork, structured tasks, development

Insurance, days off, official employment, optional office visiting
Position: Customer Success Manager, Client Support Specialist, Help Desk Support Specialist, HR
Category: Support
Experience: 11 years | English: upper


Experience:
1). September 2019 - Present: I'm a Customer Success Manager in Newoldstamp. I'm responsible for developing customer relationships that promote retention and loyalty. My main job is to work closely with customers to ensure they are satisfied with their services and improve upon dissatisfaction. I work with customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. Please check my Linkedin profile to check more information about me :) 
2). May 2019 – August 2019: I worked as a Global Mobility Program Specialist in HR Center of Excellence (SoftServe) and I was responsible for effective support of the Global Mobility Program and such services as the International Assignment, International Assignment Extension, Repatriation. My main tasks were to assisting associates with international assignments, acting as subject matter specialist for international assignments related activities by advising associates and managers on Global Mobility Program processes and policy, serving as a liaison between all stakeholders and departments, and ensuring a smooth transition of associates to host locations by applying the single point of coordination concept and providing ongoing support during the Global Mobility Program processes including repatriation where appropriate.
3). 5 years experience in IT technical support for 4,000+ users  of the company SoftServe;
4). Jul 2012 – Nov 2013 - I worked as Project Manager in the Polish IT company Comarch;
5). 3+ years experience in the Comarch Customer Support;
6). 2 years experience in office management, Polish company Igloo.
I am an open-minded, hardworking, positive, and huge people-person that spent several years in IT HelpDesk.

For now, as Customer Success Manager, I'm responsible for the effective support of Newoldstamp's customers and service. I'm responsible for developing customer relationships that promote retention and loyalty. 

I'm looking for professional growth, work in a friendly team, interesting and challenging tasks, and innovative management.
Position: Customer Success Manager (CSM)
Category: Support
Experience: 6 years | English: basic

Thanks to daily practice, I successfully developed a static page with sections and a navigation menu, which allows the user to easily find the necessary information.
I also implemented a feedback form that allows the user to easily contact me and send a message, customizing its appearance using HTML and CSS.
  Landing with clear HTML markup and appropriate CSS styles, making it easy for visitors to understand what is offered on the page.
Using an adaptive design that allows you to display content correctly on any device, using a media query to optimize display on different screen sizes.
With the help of webinars, I developed a simple portfolio that would contain a display of my works and projects.


• Stress resistance and the ability to work under high stress conditions
• Quick search and assimilation of information
• Effective communication and ability to respond to customer requests
• Mastering time management and the ability to make responsible decisions
• High speed of responses and adherence to deadlines.
Creating a simple static page with several sections and links on the navigation menu.
Create a simple feedback form using HTML forms and CSS styles to customize the look.
Creating a simple web page for Landing using HTML markup and CSS styles.
Create a simple web page using responsive design and media queries to optimize display on different devices.
Create a simple portfolio using HTML and CSS to display works and projects.



 Providing daily support to service users.
• Skills of orientation and use of service functionality.
• Processing from 900 to 1200 dialogues daily with users in online chat.
• Helping users with payment and cooperation with the financial department.
• Monitoring bugs and compiling bug reports.
Position: customer success manager, customer success, Support, customer support, Customer service, Account Management, Customer care, Team Management, Account manager
Category: Support
Experience: 5 years | English: upper


In chronological order:
2 years of experience in translating and interpretation (both written and oral);
1 years of experience as a customer`s support and, later, 5 years of experience as a team lead of customer`s support in USA online pharmacy;
1 year of of experience as a technical support at USA trading company; 
1 year of experience in digital marketing as a targetologist.
0,5 year as a customer support representative in EU marketplace till present.
I expect:
- Flexible remote working hours
- Competitive salary
- Career growth

I avoid:
wedding agencies,
call-Centers,
night shifts.
Position: Customer Success manager, Customer Support manager, Account manager
Category: Support
Experience: 4 years | English: upper

I was one of the team members involved in the re-organization of general communication processes at Eurosender to make it more efficient (structure of emails, calls queue, and so on).
Identified a problem of user experience on the webpage and helped to solve it.
Worked on implementing a new department that was focused on communication and keeping B2B users.
My supervisors can rely on me in difficult and emergency situations.
I've started my career as a Customer Support agent at PocketBook company. Customers from the Czech Republic, Slovakia, and other EU countries have been supported by me both via the phone and email. I used Czech and English in this position. Freshdesk, Oki-Toki, and Outlook are the most used tools for me at PocketBook. 

After 4 years at PocketBook I decided to move and went to young Ukrainian startup Nimses.

I helped to manage the online store and replied to requests from the business users regarding their accounts on Nimses app.

Unfortunately, it was not the best time for the company, that's why after 4 months I had to look for a new job. 

Almost 3 years ago I started cooperation with Eurosender company. It is a digital logistics platform where I became a Sales support specialist. My main task in this position was to help customers use our platform efficiently. Also, I helped with sales and presales tasks. This job included also online assistance to the customers via chat.

After 1 year, I was moved to a new department to the position of Customer success specialist.    
My role is to present our services to newly registered business users, keep in touch with them, solve any issues they can face during using the platform. Most of my customers are from EU countries. Sometimes I deal with customers from the US, Canada, Asian countries.

The main tools and soft I used/use at Eurosender are Pipedrive, Freshdesk, Helpdesk, Odoo, 3CX etc.

It would be perfect if I were able to grow in Customer Success, Sales, or Account management. I believe my communication skills in English and Czech can be useful in these positions.
Position: customer success manager, customer support specialist, account manager
Category: Support
Experience: 9 years | English: fluent

I am a doctor of philosophy in Pedagogics who graduated in Poland.
I am a philologist by education, as I have always enjoyed learning new languages. In the financial, health, and audiovisual industries, I have worked as a success manager and customer service specialist. I am skilled in several facets of client communication methods, including chat, email, and phone. In the past, I have also worked in the logistics sector, where I handled customer service and gathered billing documents. I speak Polish fluently because I spent four years in Poland writing the dissertation for my doctoral degree in pedagogics. Performing administrative tasks as a virtual assistant, I gained experience serving and making a good impression on foreign clients and working in a team. Having a pedagogical background, I tried myself as an English teacher and tutor.
I can work on a part-time basis now.