lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: customer/technical support specialist, customer/technical support manager
Category: Support
Experience: 0 years | English: upper

IELTS certification 2023, B2 (C1 speaking)
As a 3rd-year student at the Institute of Applied Mathematics and Fundamental Sciences of the Lviv Polytechnic National University, I am eager to apply my skillset and passion for customer support to contribute effectively to any team. While I have no direct commercial experience, I am confident that my capabilities make me a strong candidate.

I bring to the table:

Proficiency in English: With a certified B-2 level and an IELTS certification, I am well-equipped to engage with customers in a clear and effective manner.

Tech Savviness: I possess solid computer skills, including proficiency in MS Office and Google Workspace, which are essential tools for efficient customer support.

Effective Communication: My strong communication skills enable me to interact empathetically with customers, addressing their concerns and inquiries while maintaining a positive and professional demeanor.

Attention to Detail: I have a keen eye for detail, ensuring that every customer's issue is thoroughly understood and resolved accurately.

Quick Learning: My ability to learn quickly will enable me to grasp your company's products, services, and processes swiftly, reducing the learning curve and contributing to the team's success.

Results-Driven: I am dedicated to achieving results. With a focus on resolving customer issues and ensuring their satisfaction, I aim to contribute to the overall success of the customer support team.

Personal Attributes: I embody self-reliance, responsibility, and patience, traits that are essential for providing top-notch customer support.

I am enthusiastic about the opportunity to join the strong team and grow professionally.
Position: Customer/Technical Support/Success Manager
Category: Support
Experience: 3 years | English: fluent

-working with people for more than 4 years
-living abroad(China,Qatar) for almost 2 years
-working in multinational teams
-working with worldwide customers
November 2016 - September 2017 I Customer Support Specialist September 2017 - August 2018 | Customer Support Team Lead KYIV/UKRAINE 
September 2018 - August 2019 I English Teacher SHANGHAI/CHINA
 January 2019 - July 2020 I Cabin Crew DOHA/QATAR
 October 2020 - Present I Senior Customer Support KYIV/UKRAINE
no calls, no night shifts.
Position: Customer|Technical Support / Trainee|Junior Front-End Developer / LeadGeneration Specialist / Outreach Specialist
Category: Support
Experience: 1 years | English: intermediate

**Award to the best employee of the month in terms of productivity and quality.(MIndy Teams Company)
I am a quick learner and good at utilizing third-party resources to improve the quality of my work, as we live in the age of technology and I believe it is a sin to ignore this factor. I have a wide range of experience, from working on interesting and developing projects in the field of artificial intelligence and machine learning to providing technical support to users.
Now I work as a customer service specialist at Universal Payment Solutions LLC, Kyiv.
Currently, I am actively developing my English language skills and studying to become a Front End Developer.
Position: Customer/Technical Support, Translator, Marketing, Technical Writing
Category: Support
Experience: 0 years | English: fluent

Over the course of my professional journey, I have had the opportunity to make a meaningful impact in two different but interrelated fields: teaching and translation. These experiences have not only broadened my qualifications, but have also allowed me to recognise the power of effective communication and learning.
I have experience working in a translation agency as a technical and juridical translator, I have also been a proofreader and supervised interns. I would like to develop in the large team of people who are united by one idea. I am interested in developing and growing in the company, as I feel I have the strength to conquer many peaks. I am curious to learn from people who have achieved a lot and are willing to pass on their experience to newcomers.
I wouldn't want to sell people something useless or try to scam them.
Position: Customer/Tech Support
Category: Support
Experience: 2 years | English: fluent

Over 90% customer satisfaction rate feedback for 2 consecutive years.

2x employee of the year

15 months employee of the month as a customer support representative.

Most improved employee of the year (Genesistech)

Most innovative Customer Support Representative (3 consecutive months at Econet)
GENESISTECH ; Customer Support Representative

Key responsibilities

Handled customer requests and concerns over the ticketing
system.
Assisted customers with the onboarding process to allow them
to gain full access to our applications.
Updated customers' information in the company's database.
Handled application bugs and provided solutions to the users.
Handled customer payments and subscriptions and made sure I
educate users on the payment methods accepted by the
company
Responded to users' reviews regarding the company's apps on
Google Play Store and App Store.
Addressed all inquiries or concerns raised by users regarding
the applications.
Escalated complex technical issues faced by users to the
associated departments.

ECONET WIRELESS;. Customer Support Agent

Key Responsibilities 

Answered phone calls and chats from customers and addressed
 all concerns they had.
Responded to customers' emails and provided basic technical
support to users regarding the company's money transfer app.
Made follow-up calls to update customers on the pending issues
that were escalated to associated departments.
Educated users on how the fintech works.
Addressed concerns raised by customers regarding the app's
billing system.
Updated user profiles in the company's database.


Digicall Group; Sales Manager


Key Responsibilities

Introduced the company's products to customers and educated
them on how they work.
Addressed all inquiries made by customers via calls.
Forwarded customer concerns to responsible departments within
the firm regarding the company's products.
Sold the company's products and recorded all sales made everyday in the database
A friendly working atmosphere where everyone is free to give their opinions or suggestions that may help improve the company's progress.
Position: Customer/Tech Support
Category: Support
Experience: 2 years | English: intermediate


Responsible and communicative person with 3 years’ experience in support. Professional user: MsWord, Excel,CRM,
Bitrix. Strong administrative professional with a Master's degree focused in Business Administration and Management

2 years of experience as L1- Middle Customer Support
Position: Customer/Tech Support Manager
Category: Support
Experience: 1 years | English: upper

Finished my bachelors degree studies in Poland. Went on Erasmus program to Czech Republic.
Finished university in Poland, Kielce, speak and write in Polish fluently. English-B2. Studied Management in English in Czech Republic for half a year. My work experience:
“Data call” Sales Manager -1 year
Sales in polish language 
“DFL” Logistics Company Manager- 9 months
Manager and recruiter 
“AMFG” Customer Support - 6 months 
-receive incoming tickets from clients (ticket system in Jyra) 
- processing complaints, providing solutions and assistance to clients within a - specified time frame due to internal SLA) 
- testing bugs 
- task managing (set-up templates, whitelisting,JSON, zendesk access, SSO, CSV reports)
- compose, split/distribute tasks between other internal departments
Currently looking for a job of a customer/technical support manager.
Position: Customer Tech Support, Sales
Category: Support
Experience: 5 years | English: fluent

- salesperson of the year in one of the biggest European online stores ( based on yearly results) - closed key deals with major international B2B/B2C customers - Developed and implemented a comprehensive training system for interns - Interviewed new employees (10+ newcomers reached the A-level performance feedback )
Result-driven and success-oriented customer success manager with superb communication skills and ability of getting to the core of any incoming enquiry. Have immense experience of communicating with English native speakers (both in the US and UK market). Spent the last 5 years helping existing customers as well as potential leads in reaching their business objectives. Core skills: - Fluent English - French (Niveau B1) - Problem solving - Customer orientation - Communication skills - Negotiation - Python programming language - Sales (transactional / framework sales) - Master of sports (15+ years in football) - Team player
I would like to work in a friendly environment with supportive people who know their roles in the team. Among the key requirements to the potential employer, these are the most important: - clear and concise processes - providing timely feedbacks and proper management - giving clear tasks within reasonable dead-lines ( what, how, by when?) - constant room for improvement and growth
Position: Customer tech support specialist or Customer success representative
Category: Support
Experience: 6 years | English: upper

Great C's feedbacks. Best Support Agent award on previous work position. Taking part to create a positive company image for Customers. Numerous training to improve personal skills as "time management", "stress resistance", "Customers management".
Over 6 years of Customer support experience with foreigners around the world, mostly English speaking. Multi-tasking within different computer systems, quick and efficient search for solutions, tech assistance over phone, chat and via tickets. Working with databases like Salesforce, Confluence. Teamwork to achieve positive results. Create and Provide excellent C's experience with our service. Achieving Company's goals.
Searching for job with similar skills such as Customer support specialist or common. Also want to learn new abilities and growing up new skills. Interested in Front end development. Currently studying Html Css and JS with internet courses.
Excited to develop personal skills and gain new   experience
Position: Customer VIP support manager / VIP account manager
Category: Support
Experience: 1 years | English: upper


• SMM-manager & copywriter (1,5 year)
• Waitress (3 months passed like nightmare :)
• Customer Support Manager (3 month) 
• VIP Account Manager (6 month) 

Details in my resume 

I’d like to tell more about it in real conversation.
My tabu is nigh shifts :(
Position: Custome Support/Lead
Category: Support
Experience: 2 years | English: fluent


Adwisely (Ex-RetargetApp)
Customer Support Specialist

SupportLab
Customer Support Agent
Position: customner support specialist
Category: Support
Experience: 3 years | English: upper


Shopping cart Elite (USA)
Position: Technical Support Specialist/QA engineer level 2 of CRM System
Time period: April 2016 – August 2019
Function:
- Support the customers by providing necessary information on all of our instruments via phone, live chat
and email in a timely and professional manner.
- Setup software according to the customer requirements;
- Providing through support and problem resolution for customers;
- Maintain composure and patience in face of difficult customer situations;
- Informing customers about issue resolution progress;
- Develop technical expertise and documentation regarding our products, systems, and services;
- Track product upgrades and help customers take advantage of them.
- Q/A: reproducing bugs and errors in test environment, preparing documentation and escalating to the
developers team.
- Creating tutorials for clients/database.
- Analyzing statistical reports, providing summaries for clients.
- Organization and conduct of trainings for junior staff and customers.
- Integration and testing 3rd party applications (Easymail, EDF) into ecommerce platform.

 Renault Ukraine:
Position: customer care service, consultant.
Time period: June 2015 – April 2016
Function:
- Configure and install new workstations, printers and peripherals, Troubleshoot and remediate PC,
printer, and peripheral issues.
- Install, update, configure and troubleshoot software in the enterprise desktop environment.
- User Access Control responsibilities for numerous systems and services.
- Provide operational support for all applications and software functions including file uploads, files
downloads, and report execution.
- Create and maintain system monitoring to track system outages, ensure appropriate alerts, and
document resolution when needed.
Position: Customor Support
Category: Support
Experience: 2 years | English: fluent


As a Customer Support Specialist at one of the industry's leading betting companies, I have had the privilege of providing top-notch service to our valued customers for the past three years. My journey in this role has been marked by dedication, passion, and a commitment to delivering exceptional experiences to every individual I interact with.

At Company, I took on the responsibility of being the first point of contact for customers seeking assistance, guidance, or resolving any concerns they might have had. Throughout my tenure, I have honed my communication skills, both written and verbal, ensuring clear and empathetic communication with our diverse clientele.

My role entailed addressing a wide array of inquiries, from account-related questions to clarifications on betting options and promotions. I took pride in staying updated with the latest industry trends and company policies, enabling me to provide accurate information and expert advice to our customers, empowering them to make informed decisions.
Position: custom support
Category: Support
Experience: 1 years | English: intermediate


I have gained valuable experience working in three companies, including one that is widely recognized. Throughout my career, I have consistently held positions involving customer support and management, allowing me to develop exceptional communication skills and a strong understanding of client needs. My focus has primarily been on serving customers from America, Canada, Australia, and various European countries. I am known for my ability to adapt swiftly to new processes and environments, ensuring a seamless transition and effective performance.
I want to work in a promising company with a good team
Position: Custom Support Representative
Category: Support
Experience: 1 years | English: upper

Bold career change during the start of russian invasion to Ukraine.
Fast learner and a very creative specialist.
Before the russian invasion started, I was a self-emplyoed dancer/dance teacher and vocalist for 8 years already with strong skills in communication with quite different clients and knowing how to handle some difficult situations as well.
For now I already have one year of Custom Service experience under my belt and I'd like to proceed in this field further providing excellent help to the best clients.

Also I have a Master degree in Spanish philology + upper-intermediate English level and fluent Ukrainian.
Thanks to my language skills I've had a beautiful experience in doing English to Spanish translations for such apps as Hily and Taimi as a freelancer and creating online dance classes and video content for BetterMe app.
I'm aimed to provide fast, friendly and professional customer support service via emails and chats.
Position: Custumer Success Manager/Account Manager
Category: Support
Experience: 4 years | English: fluent

People management, stuff on-boarding and off-boarding, planning and coaching my CRM team, creating rules and documents, team meetings, holding responsibility for the result of my team, and giving penalties and bonuses. Looking for better ways to solve any tasks or problems. Working with huge databases and making rules for organizing, making reports of productivity. Getting to know my clients in order to build great communication, close deals, etc such as PariMatch, SoftSwiss, PinUp, Cosmolot, Bitstarz, etc..
Client and operational service specialist with 3+ years of experience. My passion is to gain new skills. Whatever I do, I do my best, because being a professional is the only way. I am a very communicative, and understanding person. Being helpful makes me feel great. I hate to waste time, so I am a fast learner.

Additional Skills
Languages- English level C1, polish level C1, knowledge of different CRM systems, Basic level of Excel (If needed can be improved to advanced), basic knowledge of Project management, team leading experience.
Experience in the Gambling industry as an account manager.
Communication with clients, organizing processes, and making reports of productivity, managing a team.
I can find many ways to solve a task or problem.
I have the ability to work independently and as part of a team. 
I am a fast learner, and living in a fast-changing environment is easy for me.
Position: Custumer support
Category: Support
Experience: 2 years | English: upper

I had successfully finished course of Digital Marketing and E-commerce. I have practical knowledge how to attract and engage customers. How to build, launch, manage and analyse campaigns.
Administrator of information assistance at Odesa International Airport
Resolved conflict situations and for two
years has reduced the number of complaints.Answered questions and consulted clients on the website or by phone.
I am looking for a position where I can use my skills of structured. Flexibility of thinking and creativity. Responsibility and time management. Project planning and analysis of their results. Ability to learn new in short time.
Position: Custumer support
Category: Support
Experience: 4 years | English: upper


Provided telephone and online customer support 
Achieved average call time of six minutes, exceeding corporate target of eight minutes.
Received three officially recorded customer compliments for delivering outstanding customer service.
Maintained in-depth knowledge of Sedgeworth’s products and services.
Position: Custumer Support
Category: Support
Experience: 8 years | English: fluent


As an accomplished and seasoned professional, I was compelled to contact you with my interest in the
Customer Service Representative opportunity . I bring an extensive background of success in this field, along
with the qualifications which are required to make a positive impact in this role.
I offer a combination of unique skills and competencies which I have developed through a lengthy and
rewarding career. I have honed customer service and technical support skills while being proficient in customer
service. In previous roles, I have contributed to organizational improvements, collaborative team efforts and
attainment of key business targets.
As my attached resume indicates, I offer the motivation, problem-solving and call center capabilities that you
require in a new Customer Service Representative. I am eager to discuss the possibility of joining your team.
Please feel free to contact me for additional career details and qualifications. I look forward to hearing from
you at your earliest convenience. Thank you for your time and consideration of my candidacy.
Position: Custumer Support
Category: Support
Experience: 4 years | English: upper


Customer care (June 2022 - present time):
• technical support for worldwide B2B clients (mainly US) - calls, chats, emails
• contacting other departments regarding current software issues reported by customers / implementing new features requested by customers
• software trainings for new users
• ordering hardware and managing delivery process

Call center Supervisor (July 2021 – present time):
• analysis and forecasting of incoming appeals from customers to the call center in quantitative terms;
• providing interaction between the call center operators and tech specialists on processing tickets and resolving customer issues;
• escalating complicated tickets;
• customer service quality improvement;
• reporting on the work of the contact center;
• control over the proper performance of duties by operators.

L2 support specialist (September 2019 – July 2021):
• processing the tickets routed from L2 operators regarding satellite TV, IPTV, streaming service;
• identification, analysis, and troubleshooting of technical issues with effective solutions
• responding customer inquiries via email, Meta (formerly known as Facebook), PlayMarket feedback, etc .
• search and return of transactions in Portmone and LiqPay payment systems;
• filing applications for payment of funds to clients in 1C: Document flow;
• checking the operability of satellite receiving equipment.

Sales operator (March 2019 – September 2019):
• sales of satellite receiving equipment;
• L1 support specialist.

Assistant lawyer (September 2018 – March 2019):
• preparation of the registration documents for legal entities, sole proprietorships, trademarks, copyrights, etc. and submission to public authorities.
• salary $1100-1300
• office within 10 minutes from the subway / remote work with the necessary equipment
• medical insurance
• official employment
Position: Custumer Support
Category: Support
Experience: 3 years | English: upper

Lviv College of the StateUniversity of
Telecommunications
Installation and maintenanceof station
equipment
2011-2015

CURSOR EDUCATION , Manual QA
10.08.2021 - 10.11.2021
- Functional and Non-Functional testing
- Understanding of test levels (Unit,
Integration,System, Acceptance)
- Understanding of SDLC and
differentmethodologies
-Test cases, test lists, test plans
- Basic understanding of SQL
- Test artifacts (TP, TD, TC, TM, Defect
report)

Hillel IT School, PM
01.03.2022 - 31.05.2022
- Methodology of software development
- UX/UI design development approaches
- Evaluation of the project development
cost for the client
- Creation of high-level requirements to
the project
- Customer interaction models. Creation
of a commercial offer
- Create Wireframe and interactive
project prototype
- Monitoring of project progress with the
help of popular Task Tracking systems
- Creation of the specification and
mental map of the project
- Project risk management
Customer Support Representative
Helpware (Sales Project)
11.2022 - till now
- Communication with customers
- Problem-solving tasks, work with all task on the
project
- Payments, technical, usability issues.
-The work of ensuring the viability of the project and
customer satisfaction.

Customer Support Representative
Fireodds (Gambling Project)
09.2022 - 11.2022
-Support client via chat.
-Solving technical issues.
-Additional sales of the company's
promotional offers


Project Manager
Smart Tek Solutions and Services
06.2022 - 09.2022
ERP System Odoo
- Communication with clients and
control of tasks
- Estimation of the tasks and control
of development.
- Work with documentation


Account Manager
Evo Company 1 1.2021 - 02.2022
- Working with existing clients
- Supporting on different stages of cooperation
- Working with ads
- Cooperation with other Company's
Departments

Sales Manager
Evo Company (prom.ua ) | 05.2021 - 11.2021
- Working with B2B clients
- Sales Services
- Maintain long-term cooperation with Company clients- Cooperation with other Company's
Departments

Supervisor
Adelina Call Center (Rozetka, Sporter, Harvest)
09.2019 - 05.2021
- Building project team from scratch
- Working with business clients
- Resolving different issues
- Working with the team
- Workflow organization
- Cooperation with other Company's
Departments

Back Office Manager
Adelina call Center (Rozetka) 09.2017 - 09.2019
- Communication with business clients
- Problem-solving tasks
- Working on a marketplace
- Working with team

Sales Manager
Adelina Call Center (Rozetka) 06.2015 -
09.2017
- Cross Sale, Up sale, consultations
- Working with managers
- Compliance with K PIs