lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support Engineer, QA
Category: Other
Experience: 5 years | English: fluent

English (C1), good communication skills, handling issues with 'difficult' customers, international assignments, experience in real business cases as well as technical knowledge. 
The most valuable skill that I learned as a support -  is to be able to figure out the most difficult stuff and explain it to your customer in short period of time
5 years of experience as a Technical Support/QA  for Customers based in Europe, UK, US, Asia, Africa via e-mails, chats, phone calls, web sessions, and on-site assistance (US).

Strong technical and soft skills - solving urgent issues, providing ETA and updating Customers accordingly.

Fluent written and spoken English.

Experience in writing technical specifications based on Customers' business requirements (use-cases), interoperability projects.

Collaboration with QA/Development teams, reporting bugs, and suggesting enhancements to the Product.

I'm driven to be a part of a qualified team of specialists and great people. I will be happy to share my work enthusiasm with the team and provide the best support to the Customers.
I'm driven to be a part of a qualified team of specialists and great people. I will be happy to share my work enthusiasm with the team and provide the best support to the Customers.
As well interested in QA
Position: Support Engineer, QA Engineer
Category: QA
Experience: 0 years | English: 


•	Good combination of an analytical attitude and organizational skills, ability to find necessary information;
•	Attentive to details, pedantic and responsible when work on any task or project;
•	Quick understanding of particular business principals and needs;
•	Perfect team-player, experience in launching a team-work from its very beginning;
•	Good negotiation skills  and practical experiences 
•	XML,HTML,Python,SVN, JiIRA
Position: Support Engineer / QA / FinTech
Category: QA
Experience: 11 years | English: upper

•  More than 10 years of experience in IT field  
•  Ability to cooperate with partners, stakeholders and employees
•  High level of self-management and emotional intelligence 
•  Proficient in all aspects of technical support role  
•  Experience in deploying and maintaining payment systems  
•  Good background working in a stressful, deadline-oriented environment  
•  Familiar with various testing techniques and approaches  
•  Have specific knowledge in payment protocols
— Analyzing requirements and an estimation of the possibility of implementing
— Testing and implementation of changes
— Creating CheckLists, Test Plan, UseCases
— Setting priority for taskLine 
— Involved in GUI designing process
— Support Server and Client side of the payment system 
— Manage workflow on product releases and updates
— Configuration, deploying and maintaining all system components
— Interaction with companies, partner banks, users
— Working with logs and API’s
— Forming statistics and financial reports
— Providing customer and administration support
— Development, testing and implementation content for system self-service kiosks
Position: Support engineer/specialist
Category: Support
Experience: 7 years | English: upper


Worked with client's complaints and tickets, monitored systems stability, made post-production on-site assessment
Position: Support Engineer, Support Lead, Technical Support Engineer
Category: Support
Experience: 11 years | English: fluent

I have developed and implemented processes based on ITIL conceptions aimed at decreasing of complaints inflow and working process automation across teams.
I have developed and implemented processes based on ITIL conceptions aimed at decreasing of complaints inflow and working process automation across teams.

I have proven experience in release management and operation process development and coordination.
My goal is to find a perspective job or project where I will be able to release my experience and improve my skills.
Position: support engineer, sysadmin
Category: Sysadmin
Experience: 4 years | English: pre


Working as a system adminitrator, deputy back-office and Support Engineer in company “Info Trade”, "NineCore".
Responsibilities: 
• Create/delete user accounts (RDP clients, mail, skype) 
• Supporting of end-user system;
• Supporting 5 – 6 project; 
• Install and configure workstations;
• Resolve issues with PCs and Laptops;
• Support office workstations (200+);
• Work with remote offices (Ukraine and the Israel, Turkey, Bulgaria);
• Preparing documentation for chief; 
• Design of web-site interface, developing and supporting web-site; 
• Administration Cloud Servers, Linux and Windows Server:
• Creating, connecting, configuration network in office. 

November 2016 – Till now
Working as a «Senior Support Engineer, Technical Operations Engineer», «System Administrator» in company “TorgSoft" (Developing Software).
Responsibilities:
• Communication with customers;
• Supporting of end-user system;
• Administration and configuration Cloud Server (VPS). Windows Server 03/08/2012/2016;
• Setting synchronization "online store" via FTP Servers;
• SQL database administration and optimization;
• Interaction with various programs for solving force majeure situations;
• Supporting mobile software on Android/ iOS;
• Testing and problem-solving in software (Desktop version and Mobile);
• Bug fix/report task formation;

Computing Skills:
• Experience with Installing Windows and Linux OS)
• Basic knowledge of network protocols and equipment.
• MS Windows (XP/7/8/10/ Server/2003/2008/2012/2016), redhat debian (CentOS, Ubuntu). 
• MS Word,PowerPoint, Excel.
• HTML/CCS Developer.
• Basic knowledge – JavaScript.
• Basic knowledge – JQuery.
• Basic knowledge – MS SQL
Профессиональный рост. Неформальная обстановка. Адекватный менеджмент. Интересный проект. Конкурентоспособная зарплата.
Position: Support Engineer / Sysadmin
Category: Sysadmin
Experience: 2 years | English: intermediate


IT engineer
Manage issue resolution including prioritization on time sensitive problems and escalations with corporate
Installs and tests various communications equipment and services to specified configurations and ensures proper working order for new or updated network service
Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures
Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
Create and maintain network documentation General network troubleshooting
Network printer installation
Software troubleshooting and configuration Various other IT specific tasks Demonstrated knowledge of TCP/IP networking and the OSI model
Position: Support Engineer, System Administrator, DevOps
Category: Sysadmin
Experience: 3 years | English: intermediate

Currently, I have been working in tech support for more than 3 years.
 
The main tasks are to support the work of client projects and sites in different languages and CMS systems from the server side.
Migration of sites and projects and environment settings on VPS servers for them. Help in setting up DNS records for the correct operation of websites and mail, if necessary, setting up redirects. Help in setting up web servers (Apache, Nginx, Litespeed) and database servers.
Detection and elimination of errors in the operation of server services, control panels and client sites and projects.
I have a desire to develop further and am ready to master new technologies.
Responsible. Motivated. Punctual. Polite. Orderly.
Currently, I have been working in tech support for more than 3 years.
 
The main tasks are to support the work of client projects and sites in different languages and CMS systems from the server side.
Migration of sites and projects and environment settings on VPS servers for them. Help in setting up DNS records for the correct operation of websites and mail, if necessary, setting up redirects. Help in setting up web servers (Apache, Nginx, Litespeed) and database servers.
Detection and elimination of errors in the operation of server services, control panels and client sites and projects.
I have a desire to develop further and am ready to master new technologies.
Responsible. Motivated. Punctual. Polite. Orderly.

Have a basic knowladge of JS.
Position: Support engineer / Team Lead
Category: SQL
Experience: 11 years | English: intermediate

Set up a proper and clear IT support process in any environment.
SQL (Oracle - 15 years, MySQL - 5 years, MSSQL - 1 year experience ), Linux, Shell script, Nagios, Java + Android (pet projects)

Telecom, Billing, Reporting, Data Warehousing
support
Interesting tasks, new knowledge, competitive salary
Position: Support Engineer (team lead)
Category: Support
Experience: 4 years | English: upper

Key accomplishments on the position:
- created and developed support department basically from scratch;
- optimized support department and established KPI for improving customer loyalty; 
- created knowledge database for Support.
Current position - Support Team Lead (2019 - present)
- managing the Support Team (3 support agents);
- establishing internal processes and knowledge base for support;
- recruiting and training new support agents;
- leading the daily activities of the support team to ensure that all work is completed according to the targets set; handling all escalations from the team members;
- handling payment issues and escalating it to the depatment in charge;
- establishing the process of continuous feedback sharing with internal teams to overcome clients expectations; 
- gathering customers' feedback to ensure the excellent service is providing;
- collaboration with PO’s and other stakeholders on processes optimization.


Customer Support Representative (2016-2019)
- Deal directly with customers either by email or ticketing system (Zendesk, Intercom) Respond promptly to all the inquiries, handle and resolve complaints;
- Managing fraud, and account hijacking queries;
- Processing of billing and payment requests;
- Providing vital product insights and feedback from customers to the relevant departments Perform customers verifications;
- Forward requests and unresolved issues to the designated resource;
- Sales support (working closely with sales CRM);
- Manage customers' accounts, follow up on customer interactions - Training of new members of customer support team Proofreading and translation.
Position: Support Engineer, Technical Project Manager
Category: Support
Experience: 6 years | English: fluent

• Passed Business English Upper-intermediate and Advanced courses, gained certifications;
• SAP Certificates;
• Trained over 12 Trainees, Juniors and Middle support specialists from Ukraine, US, India;
• Master's Degree from a leading Ukrainian university;
Data Mapping Analyst (Nov 2016 - May 2018) at Ukrainian Product IT Company

Technical Support Engineer (June 2018 - March 2019) at Trading, FinTech IT Company

QA and Product Support Analyst (April 2019 - May 2020) at Trading, FinTech IT Company

Technical Project Manager (May 2020 - August 2021) at German IT Company

Senior L2 Support Engineer (Aug 2021 - ongoing) at Investments, FinTech company

Currently I'm a Subject expert and mentor for newcomers from Ukraine, Poland and India with products I'm working.

Currently I'm a Subject matter expert and mentor for newcomers from Ukraine, USA, Poland and India with products I'm working on.

Qualifications:
Lead subject matter expert of Dynamics CRMs (v9 and 2016) SharePoint and BI Reporting Portals;
Creating the knowledge base for internal use;
Investigating report-related issues using SQL via SSMS 2014 and 2018;
Setting up clients’ Power BI / PBIRS Reports;
Performance, regression, compatibility testing;
• Active Directory (AD MS) for user accounts configuration;
• Tools for BI, visualization & dashboarding such as PowerBI, Excel, Tableau and Flourish Studio;
• A/B Testing and Google Analytics;
• MS DataGrid, MS PowerPane;
• Issue-tracking software such as Jira and Azure DevOps;
• Logs reviewing in Azure DevOps;
• Analytical skills and am able to analyze data, tickets, user requests and present eye-catching dashboards and charts;
Position: Support Engineer, Technical Support Engineer, L2 Customer Support
Category: Support
Experience: 2.5 years | English: upper


I have been working as a Hosting Support Specialist for more than 2 years at the leading domain name registrar and web services provider. During this time, I have developed my hard skills and leveled up my troubleshooting along with my technical knowledge in many spheres such as Web-Server Management, DNS and Networks, Email services and protocols, code debugging and website optimization, etc.

Apart from that, I helped my company implement a completely new, better troubleshooting flow of hacked WordPress websites (and other CMSes) which was later introduced to customers as a separate document and helped reduce the number of complaints concerning this issue.

I strive to deliver excellent quality and exceed the expectations of customers. For that, I am constantly learning something new to do my job better.
Position: Support engineer, Tester (without experience)
Category: Support
Experience: 1 years | English: upper

I have a bachelor's degree in Ukrainian philology and applied linguistics from Ivan Franko National University of Lviv, Ukraine. Scientific work in the field of nonverbal semiotics helps me to understand interlocutors. Having worked as a tutor, copywriter and support engineer, I am good at dealing with people, responsible and attentive. 
I consider myself to be flexible, sociable and polite. I am a hard-working and well-motivated person with ability to learn quickly and become better.

+ Microsoft Office
+ Google Docs
+ Jira
+ Confluence
+ BackOffice
+ good communication skills
+ good problem-solving skills
+ team-player, also able to work independently
+ ability to learn quickly
+ time management
+ coordinating with others
+ emotional intelligence
+ judgment and decision-making
+ understanding of nonverbal semiotics
+ creating my own templates
+English customer support
I worked as a support engineer at eToro and SeeTree projects in the Ciklum company.
My responsibilities were:
• Respond to customers' requests (in a quick and efficient manner);
• Service Desk Management (updating tickets, communicating with customers, changing
the status, etc.);
• Understand and analyze customer’s needs, and investigate the issue in order to find
appropriate and acceptable solutions, escalate unknown cases to the L3 team;
• Help develop and implement web-based support initiatives including knowledge bases,
technical runbooks; update the internal documentation.
Position: Support Engineer / Windows System Administartor / Sysadmin
Category: Sysadmin
Experience: 11 years | English: intermediate

Create and configure small failover claster (2 node+MSA), Implementation AV protection (Symantec), Installation HyperV virtual  machines
Summary IT Skills
• MS Windows Server 2000, 2003, 2008, 2012
• DHCP, Active Directory, DNS based on MS Windows Server 2003, 2008
• MS Forefront TMG
• Symantec EPS
• Hyper-V
• Configuring  WiFi Routers Radio-Ethernet devices
• User technical support
• Unix, Linux - basics
• Mac OS X, iOS Experience
Position: Support Enginner L2-L4
Category: Support
Experience: 5 years | English: intermediate

Quick integration into the team and the project. The ability to see the relationship between the little things and prevent errors before going to production. Ability to read old code and write documentation on it.
Technical Support Engineer L3-L4 (IVR)
Telesens/Kyivstar (contract) | Jan 2021 - Apr 2022
- study and deep dive into the new complex IVR system
- support and development of new modules for IVR
- development of backend high-load services with a throughput of 3-5 million subscribers per day
- 15 year old legacy code refactoring
- work with IVR, VisualBasic 6.0, XMLDOM, SQL, JSON technologies
- start learning C++

IT Tech Support / Help Desk Manager
Rohan meat processing plant | Jan 2018 - Dec 2020
- Made friends with a large team of the enterprise by quickly responding to
- requests for breakdowns and troubleshooting.
- Participated in the process of production automation at the enterprise.
- Increased the number of workstations from 112 to 215.
- Experience in supporting a large number of pieces of equipment (more than 300 PC's and 100 printers). Provide technical assistance and support for computer systems, software, and hardware & mobile devices both on-site and remotely.
- learned to explain in simple language technical things to an ordinary user thanks to working with remote users of branches

Self service payment kiosks repair
AlfaPay | Feb 2016 - Dec 2017
- learned to quickly identify and fix hardware PC problems in snow or rain
- learned how to smooth out conflict situations face to face with customers dissatisfied with the company's service
I want to learn and grow together with people who know their business. I hate bureaucracy, a million pieces of paper and solve problems through tenth hands. I love the straightforwardness and clear terms of reference.
Position: Support Expert
Category: Support
Experience: 2 years | English: fluent


I have an experience in customer care support, content management, video producing and project management. I have experience working with Trello, Jira, Adobe Photoshop & Adobe Premiere Pro. 

I have experience providing solutions for the customers, suggestions for business improvements and reporting issues to the dedicated product teams inside the internal system. 

Also, I ave experience editing raw footage into the final product that you need, adding visual effects, motion graphics, and titles to enhance the video, audio editing, including sound design and creating engaging video intros, outros, and transitions.
Position: Support expert (Norwegian or English)
Category: Support
Experience: 2 years | English: fluent

I've translated thousands of words and letters, and been a big part in creating the products for my last job,
I have been working with website translation, moderation, client management, costumer service and creative writing for the past two years. I've translated mostly from English to Norwegian.
I'd really like to work in a friendly and serious company who cares about their costumers and employers. I don't want to work in any scams, half scams or fake dating sites :) Other than that, I'm very open. I can work in all kinds of spheres
Position: support/fin. manager
Category: Support
Experience: 4 years | English: fluent


English translator
Jun 2015 – Aug 2016 (1 year 3 months)
Company: SpeedDating (Marriage Agency)
– Online chatting with clients;
– Translation of letters and messages;
– Composing unique messages for each client in order to attract attention;
– Editing texts.

English translator
Sep 2016 – May 2017 (9 months)
Freelance (IT sphere)
– Translation of various technical and scientific articles;
– Translation of advertising texts;
– Translation of instructions for the different gadgets;
– Writing unique content.



English translator
Jan 2018 – Mar 2018 (3 months)
Company: DEC education (the sphere of education)
– Simultaneous translation from English into Russian and vice versa during live meetings.

Customer Support Representative
Mar 2020 – Feb 2021 (1 year)
Company: Ultimatech (gambling)
– Chatting online with abroad customers;
– Everyday phone conversations and support of the clients;
– Database maintenance and accounting information;
– Work with the Back Office.

Customer Support Representative
Jun 2021 – Dec 2021 (6 months)
Company: TruePartners  (gambling)
– Chatting online with abroad customers;
– Database maintenance and accounting information;
– Email responding.

Billing agent 
Oct 2021 - Now
Company: Howly (tech support)
- Phone flow 
- Email responding 
- Evaporating company's risks
Position: support, gambling
Category: Support
Experience: 0 years | English: upper

Always improve my English with everyday reading on various topics, from sports through tech literature to politics. Readng becomes smoothier every day. 

So, my English is at least upper-intermediate and I successfully used it in my work as mentioned.

As a hobbie learned CSS, HTML, JS. Now I'm learning Java.
2018 - 2021 NDA. Worked on the gambling market of UK. 

Responsibilities: keeping in work numerous accounts at online bookmakers offices such as bet365, betfair, paddy power etc. Analysis of the gambling market: sportsbook, exchange, online casinos, slots, roulette etc. Working with the live and prematch sportsbook, placing bets. Depositing and withdrawing funds via payment systems: paypal, neteller, skrill. Communication with support of the organizations mentioned above.

Achievments: gained deep knowledge of how gambling market works, particularly from the customer side; understanding principles of work of the support service: tickets, disputes etc. Improved communication skills, especially in English.

2018 (january - september). PROXIMA RESEARCH. Data-entry specialist, call-centre operator.

Responsibilities: interviewing doctors via phone, entering data into company's DB. 

Achievments: gained experience of interviewing via phone, increased the number of successfull interviews from the 4 at the start to 15 a day. Improved communication skills.

2014 - 2018. Head's of the living housing assistant. Shovkovyk-14. 

Responsibilities: working with documentation, communicating with the municipal departments of Kyiv, prepairing the living house's infrastructure for the winter, keeping it working all the year, hiring employees.

2010 - 2014. Bartender. I was responsible for the drinks and cocktails. Communicated with guests of the bar. Served big parties, meetings; catering. Ordered drinks, fruits, other stuff from retailers to keep the bar always ready to work.

Achievments: working on the edge; used to long shifts.
No calls, no night shifts. Saturday-sunday weekend only (after classic 5-day working week). But we can discuss, if you offer is really attractive.

Expect for easy onboarding. Dont want to to plunge in tasks, which are not described well. This definetely makes me stressed and it impacts my efficiency.
Position: Support / Help desk / Office admin
Category: Support
Experience: 3 years | English: upper

Software/Website Tester Intern QA. 
(Starting from Sent-Nov) Passed 3 months internship at HYS Enterprise. Performed testing of web sites and web applications.

• Basic knowledge of HTML, CSS
• Knowledge of SQL
• Experience in testing of application and web-sites;
• Understanding of software development life cycle (waterfall, agile, scrum), software testing 
• Writing and executing test cases, bug reports
• Knowledge of: functional testing, usability testing, UI testing, regression testing, negative and positive testing;
• Knowledge of working with Postman and SoapUI
• Understanding of TCP UDP ICMP HTTP HTTPs IP MAC DNS Proxy and VPN
• Experience with bug tracker (Jira / Mantis)

3 months QA internship at HYS Enterprise (Holland) (outsourcing in Odessa).
Office supply /
Providing office with the necessary working materials. /
Technical supply /
Interaction with working staff /
Technical assistance to the staff. /
Interaction with city authorities to obtain the necessary documents (if needed).
Purchase of necessary materials upon request of the office management.

Extra skills:

Knowledge of English "Advanced" level. 


Conducting English classes/English class assistance- for those team members whose  English level below required.
( Strictly from my own experience) 
I do not support or agree executing somebody's "personal or family" tasks during the work or outside of working hours. I am strongly convinced that it is unprofessional and / or ethical.