lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Experience Project Manager
Category: Marketing
Experience: 11 years | English: intermediate

•	Managed strategic VIP clients such as: Inditex Group, Kärcher, Intel, adidas, Crocs, Xiaomi, Ford, MTS
•	Received over 15 referrals from current clients due to high satisfaction of service strategy for business development
•	Implemented more than 10 new projects from scratch in the following areas: CJM/EJM, NPS, CSI, UA/UX,
Service Design, educational workshops
•	Orchestrated the full-cycle development of 5 new custom products for Online, Off-line, and HR
•	Doubled the telecom project marginality after the internal Service design
•	Developed an approach and implemented Bitrix24 automation to track and analyze the sales funnel
•	Implemented a full 100% automation of controller checks process in Microsoft Dynamics CRM
•	Developed and implemented a non-material motivation for employees: "Controller recommends"
Hi there!
I'm from Kyiv.

For the past 8 years I have worked in the customer service industry, on projects to evaluate and improve customer experience - both internally and externally. 
I can admit the following key skills: Development and implementation of products|projects from zero, Project management, Communications and sales, CX, UX research, design thinking, Mentoring, moderation.
You can find more details on my latest experience, achievements and additional information in my CV, and also, I will be happy to talk about them in more detail at the meeting.
Wish you all the best!
It is important for me to work on driving projects, together with comfortable and inspired team and create something truly valuable.

For the last 2 years, I have been actively expanding my professional experience and skills and going through a number of related and additional training -  such as product and people management, and project management in IT. And I really want to apply all these knowledges on interesting projects.

And believe we can find each other!
Position: Customer Feedback Analyst
Category: Marketing
Experience: 5 years | English: upper


I am an expert in qualitative (textual) data analysis. Being a freelancer on Upwork for more than 5 years, I have a lot of experience working with different types of textual data.

Please feel free to contact me if you need:
- Analysis of your open-ended survey responses;
- Thematic analysis of customer feedback;
- Categorization of comments/reviews/tweets etc.;
- Annotation/labeling/tagging of any statements/sentences/claims.
I do not work with numbers, only texts.
Position: Customer Happiness Expert
Category: Support
Experience: 4 years | English: fluent


- Customer Support for 4+ years. 
- Exceeded established service level goals and KPIs (response time, NPS) by 20%
- Developed and implemented customer's WOW program
- Developed company processes, policies and scrips to resolve customer service issues (returns, refunds, product FAQ etc)
- Coached, supervised, and motivated 3 new agents in order to improve their performance and knowledge of the job
Position: Customer Helper
Category: Support
Experience: 1 years | English: upper


My first work experience involved assisting my mother, who works as an accountant. Later, I moved from Ukraine to Canada for a year, where I worked as a waiter. This job taught me how to communicate effectively with customers, handle stress, and, of course, communicate exclusively in English with both clients and colleagues.

My second, more extended, and more substantial job was as a furniture installer, where I worked for 10 months. This position further enhanced my ability to handle stress, prepared me for hard work, and made it easier for me to overcome challenges. Since I worked with native English speakers exclusively, it significantly improved my English proficiency
Position: Customer IT-manager or support IT-Lead
Category: Support
Experience: 11 years | English: upper

Solution-Man
ITIL, CCNA, MacOS, Windows, iOS, Adobe Illustrator, Adobe Photoshop, Microsoft Office, WebServices, Security, Cisco,movie,Photographer, ServiceDesk, L1,L2,L3, movie maker, dron pilot:)
Currently, the priority is - remote work, temporary presence in the office.
Relocation
Position: Customer Manager
Category: Support
Experience: 1 years | English: upper

High level of spoken and written English. Winner of the debates tournament in Ukraine(2019).
I got a little experience of work in this sphere, but I'm very hardworking and outgoing person. I want to learn new skills and bring value to the community. I'm really good at managing my time and communicating with clients and colleagues.
Position: Customer manager, Intern Frontend, Intern QA manual
Category: Support
Experience: 0 years | English: basic

I easily find a common language with anyone, I am interested in programming, at this stage I started to learn php and js.  In the future, I want to become a frontend developer.
I worked in support on a car search site, helped clients and advised on the purchase. Now I am learning the basics of html, css, js. Ready to sign a long-term contract.
Standard day shifts, full time, 5/2, night shifts not desirable. Nice, friendly young team, corporate events, English lessons, conferences and seminars.
Position: Customer Manager, Lead Generator Specialist
Category: Support
Experience: 1 years | English: upper

Internship at the Union of Small, Medium and Privatized Enterprises of Ukraine.
Expert Service of the Ministry of Internal Affairs of Ukraine 
•Successfully translated a wide range of official documents, press releases and media materials from English into Ukrainian, ensuring accuracy and maintaining the integrity of the content;
• Wrote letters on forensic topics, improving communication between the specialists of the institution I worked for and the foreign one.
• Collaborated with cross-functional teams to ensure consistency of messaging across English and Ukrainian-language media materials, contributing to a unified brand image.
• Played a key role in strengthening international relations by providing accurate and on-time translation support during diplomatic and media meetings.
• Organized business trips of employees abroad, drafting various reports and memos.
• Participated in international visits to strengthen cooperation and introduce the company to foreigners.
Position: Customer Operations/ Customer Success/ Client Experience
Category: Support
Experience: 3 years | English: fluent


As a Customer Operations Case Manager with experience in a rapidly growing startup and multicultural teams, I excel in ensuring quality and efficiency by managing cases, monitoring and improving processes. Skilled at balancing customer needs and company demands. Effectively building loyalty and long-term relationships with customers while achieving all individual and company goals. 

 • Languages: English (Professional working proficiency), Chinese (Professional working proficiency), Ukrainian (Native) 
 • Computer Skills: Google Suite, Microsoft Office Suite, SalesForce, Freshservice, BambooHr, ADP, Dialpad, Vonage, Docusign. 
 • Proficient at providing excellent customer service.
 • Skilled communicator, able to build long-term client relationships and maintain repeat customers. 
 • Able to work under pressure and in teams to accomplish tasks.
Position: Customer Operations Executive
Category: Support
Experience: 3 years | English: fluent

- Was able to triage and reduce the number of customer interactions by setting up a chatbot, help center and optimizing our website
- managing a small team
- My average satisfactory score based on customers' reviews has increased to around 90%. I also got a lot of positive feedback from a lot of users. 
- learned about more than 20 different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.
- lived and worked in the US, Germany, Vietnam for more than 3 years
Hi! I am an enthusiastic Customer Operations Executive with more than 3 years of experience working for a big international web company. I am a skilled communicator and listener with a knack for remedying conflict and keen organizational skills which allow for the effective delivery of outstanding service. My main goal is to maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.
I am looking for an opportunity where I can grow as a professional and individual. It's important to have a place where I can develop new skills and master the ones I got. I don't want to do monotonous work. I am up to lead new ideas and take a higher level of responsibility for the product and its development
- no night shifts
Position: Customer Operations Lead | Account Manager | Retention Manager | Quality Coordinator
Category: Support
Experience: 6 years | English: upper

Built support team from scratch, introduced successful telephone sales.
I'm not afraid of business trips, sales and cross-sales, retention.
I really love people and love helping clients :)
Skills:
10 years of experience as the head of customer support, in the field of telecommunications and construction.
Managed of a team of 30 workers
Started the call center from scratch
Organized and implementation of telemarketing in accordance with the sales plans
Introduced of two CRM systems for the customer service department
Customer retention, managed discounts
Writing scripts for the customer service Department, planning and executing plans for outgoing calls
Strong knowledge of Excel
Comfortable with technology
Completed QA courses

Soft Skills:
Great problem-solving abilities 
Highly collaborative 
Attentive to details 
Enthusiastic about the fast-paced environment
Exceptional multitasking skills 
Empathetic towards customers and colleagues
Ability to listen, smooth out and resolve conflict situations
Great desire to develop in IT
Lifelong learning

Languages (CEFR)
Native languages: 
   Ukrainian 

Other languages: 
  English   В2   

Education

2005-2010 Cherkasy State University 'Bohdan Hmelnycky', Ukraine. Degree in publishing and editing, graduated with honor
2022 Lviv IT School, course Fundamentals of Software Testing
2022 Logos IT Academy, course Fundamentals of Software Testing
I would like to work for a great company with a top product, so that every customer feels perfect service. A happy satisfied customer is the key to a company's prosperity. 
I am in Kyiv, Ukraine. Ready to work in the office and remotely.
Position: Customer/ Operation & Technical Support Manager
Category: Support
Experience: 10 years | English: pre


More than 10+ years experience as a cross-functional specialist (department management from scratch, purchase/sale planning, finance, IT administration, customer success) in 2 dynamic companies.
Engineering education.
Ability to solve problems, routine and complex tasks, stress resistance and responsibility.
Position: customer or technical support
Category: Support
Experience: 0 years | English: upper

Education:  
Ternopil National Economical University.
 Unfortunatelly, I understand that I dont have formal education for this work,however ,I wont  study and get some new information.Im proactive person who likes see results and be responsible for own decisions.
I worked like a salesman in auto business for 1 year.
I have experience like customer and technical support for 6 mouths.
I have experience like dispatcher in logistics for 7 mounths.
Also I worked as bartender in Bukovel for 2 mounths.
Position: Customer or Technical Support, possibly Support QA
Category: Support
Experience: 3 years | English: upper

Documented and resolved a number of inaccuracies in internal scripts for working with customers, which led to an improvement in the speed of customer handling and better information accessibility by 33%
Helped in the creation of new and improved internal documentation for working with customers and training new employees
Managed to maintain an 80-90% customer satisfaction rate of my performance and ability to provide assistance
Never missed a deadline
Collaborated with different teams to share ideas on how to improve working processes, and got permission to be trained for a different task in the company, which allowed our team to be prioritized for promotions and have more respect from leaders.
Helped manage a small team and assisted them with any questions due to superior product knowledge.
I worked for 3 years in the FinTech field (an online-banking product)

Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions.
Recommended solutions to complex situations through research and critical thinking and escalated customers to supervisors for enhanced support.
Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Documented customer interactions in computer systems and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Contributed ideas and practical solutions to support process improvement efforts.
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Generated reports to track performance and analyze trends.
Documented and resolved several inaccuracies in internal scripts for working with customers, which led to an improvement in the speed of customer handling and better information accessibility by 33%.
Helped in the creation of new and improved internal documentation for working with customers and training new employees.
Managed to maintain an 85-90% minimum customer satisfaction rate of my performance and ability to assist.
Never missed deadlines.
Collaborated with different teams to share ideas on how to improve working processes, and got permission to be trained for a different task in the company, which allowed our team to be prioritized for promotions and have more respect from leaders.

I would like to improve in the Technical Support field and possibly grow to Support Team Lead or Support QA Agent
Position: Customer relations
Category: Support
Experience: 4 years | English: fluent


My previous field of work is financial monitoring on exchanges, I have a Bachelor's degree in Economics. Wide range of experience with thousands of clients around the world. Looking for a great opportunity to build customer relations for your business.
I would consider any opportunity to gain real-life experience in the SDLC process.
Position: Customer Relationship Manager
Category: Sales
Experience: 10 years | English: intermediate


I have 10 years of experience in banking
passionate about working with clients can find the key to any person
Position: Customer Relationship Manager
Category: Support
Experience: 2 years | English: fluent


My name is Mutiat, I am an ambitious, hardworking, self-motivated and experienced Virtual Assistant and Social Media Manager.

My Areas of Expertise:
 Virtual Assistant
 Email Management and Marketing
 Cold and warm calling
 Organizing files, folders and emails
 Scheduling meetings
 Internet Research
 Communication with suppliers and customers
 Social Media Management
 Social Media Marketing
 basic graphic designing
 CRM skills
 Discord chatting
 Appointment Setting
 Data entry & Expense tracking
 Planning, Researching and Booking Travels
 Project management 
I have verse knowledge of Hootsuite,  Microsoft Office, Excel, Slack, Tello, Zoom,  Calendly, Facebook, Tiktok, LinkedIn, Instagram, Salesgear, MailChimp, Asana, and Canva.


I am a good communicator who obeys instructions and I can write and speak the English Language fluently. I am open to new ideas and can learn and adapt to changes quickly.
Position: Customer Relationship Manager
Category: Support
Experience: 3 years | English: fluent


My working experience in CS field starts from 2016 years, as a CS specialist. After 6 month became a CS team lead and worked in that position about 2 years. Because of company closed, started to work as a freelancer. Than I became to work as a CRM specialist, and have done many successful projects since today.
Position: Customer relationship manager (Technical CRM Coordinator)
Category: Marketing
Experience: 5 years | English: fluent


I manage and develop CRM channel communications, including email and SMS campaign set-up, scheduling, testing, tagging, and deployment of one-time, recurring, triggered, and dynamic content-driven campaigns. 

I manage the CRM calendar, scheduling campaigns throughout the year. 

Understand customer behaviours to ensure communications are targeted and relevant to specific customer groups. 

I manage my company's website with HTML and CSS skills.

I monitor program engagement KPIs against set baselines for Open Rate, Click-to-Open Rate, Conversion, and Unsubscribes via continuous test and learn agenda.

I draw insights from customers and make data-driven decisions and recommendations for campaign optimization.

I create campaign data, liaising with the Marketing team to validate targeted data selections and deliver on time, to correct segments and against agreed objectives.

Report on key CRM metrics such as database growth, customer cohort, customer frequency, conversion, and feedback scores. Present new strategies, recommendations (as appropriate) and CRM developments to Corporate Marketing’s senior management team as required.

Display an A/B testing mindset constantly auditing CRM campaigns, Google Analytics, and Shopify for improvements in metrics

I conduct market research and identify new opportunities and competitors. I possess a high sense of responsibility and a high willingness to learn.
Position: Customer Relations Manager
Category: Other
Experience: 11 years | English: fluent


Highly qualified Customer relations professional with more than 15 years experience in telecommunication, insurance and banking spheres.
CERT CII
More than 20 certificates in the field
Experience in managing more than 100 employees
Project management (more than 20 successful projects)
Position: Customer Relations Manager
Category: Support
Experience: 0 years | English: fluent

•	Worked for 3 months on health financing and recruitment projects: participated in web and mobile testing (December 2021-February 2022) 
•	LOGOS IT-Academy – IT English course and certificate (July-September 2021) 
•	LOGOS IT-Academy – Comprehensive QA/QC course and certificate (August-November 2021)
•	PROMETHEUS platform – Business English course and certificate (June 2021)
•	Protestant Theological University (Amsterdam) – Erasmus+ Staff Training Program (July 2019)
•	Università di Siena (Italy) - Advanced Italian (Certificate CILS QUATTRO - C2) (June 2013)
I am looking for Customer Relations Manager position. Being a highly motivated person, I quickly learn and get used to new responsibilities. I know how to work with people and how to encourage myself to grow professionally. 

I already have experience working with clients in a non-IT field, as well as 3 months of experience working in an IT company in web application testing. My goal is to learn more and become a real professional.

I have:
•	good understanding of a user's interaction with a product, ability to identify new opportunities for the product and business;
•	strong communication and interpersonal skills;
•	strong decision-making and planning skills;
•	experience in creating and presenting well-researched and stimulating content that accurately reflects company ideals and offerings;
•	experience in working one-on-one with clients and employees to understand their content needs and goals

My strengths are creative thinking, attention to detail, excellent reporting and communication skills. I am an excellent team player, always friendly, optimistic and positive.

Additionally, I am interested in SEO, link building and content management and am currently self-educating in this field.
Position: Customer relations officer
Category: Support
Experience: 1.5 years | English: upper

I am a trained Virtual Assistant who have worked in customer service with a excellent record.With a basic knowledge of human psychology, I can bridge the gaps between unsatisfied clients and companies.

My good communication skills and empathy stands out while reaching out to clients.
I have assisted a logistics company to manage their customer service and this brought about a 5% increase in their In three-month . I was able to understand what the customer needs were and gave good recommendation to better the service being rendered.

I have also interned as a customer service representative with hospitality food business where I meet clients to get reviews and recommendations.
None for now.
Position: Customer relations specialist/ Product manager
Category: Product Manager
Experience: 5 years | English: upper

Lead the account management team and build relationships with existing clients. Work closely with clients to identify their needs. Develop strategies to grow clients and ensure that the team is providing quality, cost-effective services. Overfulfillment of quarterly KPI’s by more than 12%. More than 75% of Happy customers work with the company on recurrent basis and recommend us.
• People management and supervision, managing remote teams and Team extension projects
(EU markets, Israel, USA) working with AI, Data Science, Blockchain, web, and mobile
development projects and providing consulting for Customers with  dedicated teams.
• Team mentorship and cross-department collaboration, working on improvements of processes • Conflict management, crisis management, and problem resolution
• ParIcipaIon in company strategy development and communicating it to the team. Designing
the metrics for measurement of customer satisfaction and customer loyalty
• Development of consulting stream within the company focused on Cloud-based AWS/CGP/
Azure projects as well as Secure and High-loaded projects
IT business development and customer relations professional with over 5+ years of experience focused on the highest possible level of Customer satisfaction. Building long-term and trustful relations with Clients from all over the world (USA, Europe, Israel, Singapore), local and global brands, startups, and enterprise companies. Management of customer expectations in delivering Blockchain, AI, Data Science, web, and mobile development projects. Experienced in managing remote teams and team retention. Strong background in marketing and advertising business. Making Clients and developers happy.
Position: customer rep
Category: Support
Experience: 3 years | English: fluent


Customer Service Representative
Helpware
Feb 2021 - Jan 2022 (1 year)
We communicate via tickets, to clients and help resolve issue with the platform, help resolve issue with
payment and also the company app.
Responsibilities:
— Provide timely and effective support via chat and email (no phone calls)
— Analyze and troubleshoot technical issues, log them to Jira
— Gather feedback related to the product
Customer Support Representative
EFT Group Ltd
Jan 2019 - May 2019 (5 months)
Work within the customer service team, comprising of more than 15 members, to attend to
enquiries and resolve problems for clients related to our product and services; report to the
Emmanuel Uzoka - page 1
Emmanuel Uzoka - page 1
Customer Service Representative
Edmonton Elks
Jan 2017 - Dec 2018 (2 years)
Worked in an Ed-tech company team with responsibilities of resolving customer’s issues.
Key Responsibilities
Answering queries of customers on social media (Facebook and Instagram), live chat direct
messages using company software (Intercom).
*Briefing customers about the product quality and features.
*Guiding customers of the payment and delivery process.
*Receiving customers’ complaints/suggestions and forwarding them to the relevant department.
*Finding solution to customers’ problem related to delivery or product quality.
remote job customer rep, standard  company etc.