lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Business Analyst
Category: Business Analyst
Experience: 0 years | English: intermediate


WORK EXPERIENCE

1.	Support worker
(08/2017-07/2018)
•	Interacting with customers via various communication channels, such as phone calls, emails, chat, or social media.
•	Diagnosing technical issues and providing step-by-step guidance to customers to help them resolve problems.
•	Gathering feedback from customers about their experiences and relay this information to relevant departments within the company.
•	Serving as advocates for customers within the company, ensuring that their concerns are heard and addressed.
•	Addressing inquiries, concerns, and requests related to open issues from the clients.
•	Provide relevant information to facilitate a smooth transition and resolution.

2.	German online school administrator
(07/2018-09/2019)
•	Collaboration and selection of teachers.
•	Ensuring that course materials are accessible and well-organized.
•	Monitoring and updating course content to reflect current educational standards and best practices.
•	Managing the student enrollment process, including registration, course selection, and fee payment. 
•	Maintaining accurate student records, attendance, and academic progress tracking.
•	Assisting students and parents with inquiries related to enrollment, courses, and academic performance.
•	Facilitating effective communication between students, parents, teachers, and staff. 
•	Collaborating with school leadership to develop and implement long-term goals and strategic plans for the online school. 

3.	Night cleaning company manager
(09/2019-06/2020)
•	Hiring, training, and supervising a team of cleaning staff.
•	Conducting interviews, onboarding new employees, providing training on cleaning techniques, safety protocols.
•	Regularly inspecting the work performed by the cleaning staff to ensure that cleaning standards are met or exceeded.
•	Monitoring and managing cleaning supplies, equipment, and tools.
•	Handling unexpected challenges that may arise during the cleaning process, such as equipment malfunctions, staffing issues, or changes in client requirements/
•	Identifying opportunities for process improvement, cost optimization, and efficiency enhancement.
•	Managing administrative responsibilities, such as maintaining records of cleaning activities, preparing reports for clients and company management, and handling billing and invoicing.

4.	State employee
(06/2020-10/2022) 
•	Control and support of tender purchases.
•	Reviewing financial statements, ledgers, and accounting records to ensure accuracy
Position: Business Analyst
Category: Business Analyst
Experience: 0 years | English: fluent

Functional Requirements
Functional Analysis
Communication 
Business Requirements 
Written communication 
Requirement Management 
Jira
Confluence
Figma
UML
BPMN
User story mapping 
Miro
Product requirement writing 
Software requirements specification 
Accounting 
Finance
Management accounting 
Management 
"1C" version 7.7, 8.2, BUS - advanced
«M.e.dok»   - advanced
“Fredo” - advanced
"Client-Bank» - advanced
Microsoft Word, Excel - advanced
Outlook
Work experience:
2020 – Current: Private enterprise "Form plus T"
Position:  Chief Accountant
Responsibilities:
Prepare budget forecasts
Manage all accounting transactions
Publish financial statements in time
Ensure timely bank payments
Timely creation and submission of reports
Compute taxes and prepare tax returns. Tax planning
Management of payroll projects
Report on the company’s financial health and liquidity
Representing the interests of the company in the control bodies
Audit financial transactions and documents
Reinforce financial data confidentiality and conduct database backups when necessary
2016-2018:  Business entity 
Position: Chief Accountant 
Responsibilities:
Accounting and tax accounting of business entity
Formation of tax report, accounting, and management reporting
Timely creation and submission of reports. Tax planning
2016-2016:  Company Lohika
Position: Office Assistant
Responsibilities:
search for companies to participate in the discount program for employees of Lohika, updating the list of companies, the organization of distribution discount cards among employees.
general administrative and clerical support
co-ordinate and maintain staff administrative records such as staff parking, staff phones; update and maintain internal staff contact lists
training fees payment at bank
2014- 2016: Ark Spa Palace
Position: Administrator of reception
Responsibilities:
Provision of effective work and high-level services to visitors, creating comfortable conditions for them.
Consulting visitors on availability of existing services, special promotions, loyalty programs, etc.
Taking action to prevent and eliminate conflicts, handling complaints related to poor service for visitors.
Monitoring compliance by the organization of labor and production discipline, rules and safety standards, safety requirements of occupational health and hygiene.
Informing management of the organization on existing deficiencies in the service of visitors, taking actions to eliminate them.
2007 – 2014: Private enterprise "Forma plus T"
Position: Accountant
Responsibilities:
Accounting and tax accounting, tax planning.
Accounting and management reporting. 
Timely creation and submission of reports.
Cash management.
Personnel documentation.
Representing the interests of the company in the control bodies.
Correspondence with clients and government administration 
2006-2007 – The Court of Appeal of Chernivtsi region
Position: Business Analyst
Category: Business Analyst
Experience: 2.5 years | English: fluent

1. Participation in the development of a new feature according to the TOP client’s request which has brought an extra profit to the company.
2. Successful handling of client's complaints which helped to reduce bounce rate.
3. Launching of cold B2B lead generation email campaigns which has attracted new clients.
4. Communication with new partners concerning cross-platform API and S2S postback integration which has allowed our company to launch a new feature and to increase the profit.
5. Successful mentoring of a new employee which helped to strengthen our team with a good specialist.
Work experience: Account manager and Sales manager at Traffic DNA 

Period of employment: January 2019 – August 2021 (2,6 years)

Tasks:
Account management activities: 
-	technical support of current clients, conducting of demo calls, processing client’s feedback and complaints; 
-	handing billing documentation and contracts;
-	communication with new partners concerning cross-platform API and S2S postback integration;
-	participation in the development of a new feature according to the TOP client’s request: collection of his requirements, communication with Product manager, creation of mockup and processing the client’s feedback when the feature was released.

Sales & PR activity: 
-	cold B2B, B2C lead generation via LinkedIn, Telegram and email campaigns.
-	writing of promotional posts at thematic forums (Affiliatefix, Afflift, Quora, Reddit);
-	communication with influencers concerning the advertising and  cross-promotion;
-	networking at conferences: Kyiv Affiliate Conference (MAC) and CPAConf.

Other activities: 
-	creating of weekly newsletters using  HTML templates;
-	mentorship of a new team members;
-	analysis of competitors;
-	creation of Buyer persona portrait, SWOT and USP;
-	writing of articles for website blog and external placements in accordance with technical requirements (article’s volume: 600-1300 words).
I would like to work as a Business Analyst or Product manager, because it is interesting for me to communicate with clients concerning their expectations and participate in the development of the product or feature which can satisfy clients' needs. 

My previous work experience has provided me with relevant knowledge and skills, which can be applied for such position as Business Analyst or Product manager.
Position: Business Analyst
Category: Business Analyst
Experience: 0 years | English: upper


WORK EXPERIENCE (as a BA)
04.2022 – 07.2022
                        BA Special Mastery
                        «Godel Technologies» 
The program covered the following topics:
•	Software requirements management
•	Stakeholders’ management
•	Date modeling
•	Prototyping
•	SDLC
•	Tools for Bas
•	Communication approaches for Bas



WORK EXPERIENCE (not related to BA)
08.2020 – hitherto
Accountant 
 «LoveCrafts»  
•	invoice processing;
•	checking and processing stock and non-stock account payable;
•	reconciliation vendors` balances;
•	managing the paper and electronic filing of all supplier invoices;
•	working with pattern vendors` invoices;
•	maintaining company database;
•	tracking, reporting, and reimbursement of employees’ expenses;
•	making a bank reconciliation for companies’ virtual Yordex cards;
•	working with FAs.

11.2018 – 08.2020
Accountant 
 «DVL express UA»  
•	payroll reconciliation;
•	working with accounting-related documents of incoming and outgoing correspondence;
•	providing QC;
•	maintaining company database;
•	updating SOP;
•	work with receivables (underpayments).
Position: Business Analyst
Category: Business Analyst
Experience: 2.5 years | English: fluent


Work experience as Business Analyst: about 2,5 years (since July 2019).
Worked in e-commerce domain (healthcare products).
Worked with platforms: SAP Hybris, Sitecore CMS.
Tools used: Jira, Confluence, Rally, Aha, Drawio, Figma, Zeplin, Slack.

Main tasks performed:
 Elicitation of requirements.
 Requirements documentation: user stories with detailed
acceptance criteria, data mapping, high-level FSD, user flow diagrams, etc.
 Requirements management: prioritization of requirements, working on change requests.
 Conducting backlog refinement (grooming) sessions.
 Supporting the team during development and testing of the product.
 Facilitating business acceptance testing.
 Providing a demo for business features.
 Writing manuals for business users.
 Maintaining continuous communication with business stakeholders.

Additional details:
 Working with a geographically distributed team and business stakeholders.
 Working with several Scrum teams in parallel within one project.
 Participated in BA training course as interviewer, mentor and lecturer. 
 Have basic knowledge of SQL.
I am searching for new areas of development for myself, thus not e-commerce projects are preferable.
Also I prefer pure BA position, I am not interested in combining BA and PM responsibilities.
Position: Business Analyst
Category: Business Analyst
Experience: 6 years | English: upper

I'm a business analyst expert with 7+ years of experience in different projects. I facilitate the development process by making precise requirements for the team and fulfilling business needs.
I am an experienced Business Analyst with 7+ years of experience in various projects, including those in the cyber security, finance, and IoT domains. I am skilled in facilitating the development process by making precise requirements for the team and fulfilling business needs. I have substantial experience working in multinational teams distributed on several continents and have been involved in managing, assessing, and communicating risks associated with the development process.

I have experience working in the Agile environment, applying Scrum or Kanban methodology depending on the needs, as well as SAFe. I have also helped with manual quality assurance, having a QA background. I was involved as a BA in an enterprise finance platform during my last engagement. I developed a refinement process that involved the client, product owner, domain subject matter experts, and implementation subject matter experts.

I am self-motivated and proactive, with excellent problem-solving skills. I am highly organized and able to manage multiple tasks in a timely manner. I have the ability to understand and adapt to new technologies quickly and to communicate with stakeholders effectively.
WORK EXPERIENCE:
Aug 2020 – Nowadays – BA, Lohika

Dec 2018 – Jul 2020 – BA + PM, Comodo, Odessa 

Sep 2017 – Dec 2018 – Business analyst, Comodo, Odessa 

2014 – Sep 2017 - QA Engineer, Comodo, Odessa
I am looking for a new project to work on where I can utilize my expertise and experience.
Position: Business Analyst
Category: Business Analyst
Experience: 1 years | English: intermediate


Work experience 

Business Analysis Foundation Practical Course, SoftServe University and Business Analysis Office October-December, 2021 | 34 hours 
Requirements Classification, 
Elicitation and Prioritisation Stakeholders Definition 
SDLC processes 
User Story Map 
Impact Mapping In 
Scope and Out Of Scope Definition 
Process Modelling (BPMN) 
These skills acquired based on mobile application development project for buying tickets online for Ukrainian Railways. 
In the near future I plan to pass the certification of the International Institute of Business Analysis (IIBA). 

Shopify Online Store Setup 2020-2021 | Ukraine 
US market shipment methods analysis and evaluation. Payments and refunds methods analysis and risks evaluation (as within of USA as in Ukraine). Suppliers analysis. The store internal business processes evaluation. 
Investment analyst 2015-2020 | Ukraine 
Investment activities for personal purposes ( Real-estate, Crypto, Stocks ). 

Business analyst e-commerce, international internet- company. 2006 - 2010 | Ukraine 
E-Payments study, implementation and optimisation (PayPal, WebMoney, Moneybookers, HSBC Hong Kong). Resolving issues with customers (Chargebacks). Customers history system support and improve. 
Organisation of online sales processes in cooperation with IT department. Processes between branches optimisation (local and abroad). 

Credit expert Ukrsocbank Lviv Oblast branch 2005 - 2006 | Ukraine 
Microcredit. Financial analysis of borrowers' business. The pledge evaluation. Loans approval. The borrower's credit le conducting. 

Education 
Business Analysis Foundation Course, SoftServe University and Business Analysis Office October-December, 2021 | Ukraine 
GoIT Marathon May, 2020 | Ukraine 
HTML/CSS basics. 
Business Modelling Workshop, Lviv Business School (Ukraine Catholic University). 2015 - 2015 | Ukraine 
An idea transformation in a business model. 
The Business Model Canvas. 
Target segments definition. 
How to get, maintain and develop a customer relationship. 

Lviv Commercial Academy, Economics and Entrepreneurship, Master's degree. 2000 - 2005 | Ukraine
Position: Business Analyst
Category: Business Analyst
Experience: 4 years | English: basic


Work Experience

Business Analyst - Arterium
June 2016 - June 2020
Analysis of business processes (production, logistics, ?nance), optimization of existing as well as the launch of the new ones.
Preparation of the technical speci?cations according to pharmaceutical standards (validated system).
Сreating a functional speci?cation for developers, creating test protocols and user history development.
Users instructions development and training.
Acting as Leading Specialist in the implementation of distance learning system.


Systems Support Specialist - Winner Imports Ukraine
August 2013 - June 2016
Preparation of technical speci?cations for new versions of the modules in the AX 2009.
Сreating a functional speci?cation for developers, preparation and conduct user acceptance testing.
User support (maintenance, help desk ).
Testing and control the release of ITIL -based standard.
Participation in the implementation of ITIL -based incident management and problem management processes.



Systems Support Specialist - Epicentr
March 2013 - August 2013
Powershell, VB scripting to automate tasks.
User support (maintenance, help desk).
Con?guring, managing and troubleshooting physical servers and virtual infrastructure.
AD management and maintenance.


Education
Donetsk National Technical University
Cyber security
Septermber 2007 - June 2012 | Ukaraine
интересные проекты, возможность роста по должности и зп
Position: Business Analyst
Category: Business Analyst
Experience: 3 years | English: upper

I independently led the project from collecting requirements to implementing a new system.
Work Experience

Business Analyst
Jun 2021 - present time (1 year 5 months)
Softserve business systems 
 IT    

•	Identification, and definition of business requirements using various methods (interviews, document analysis, observation, workshops, prototyping)
•	Modeling, analysis, and optimization of customer processes
•	Change management
•	Defining the scope of the project
•	Decision-making
•	Creation of product documentation and support (User story, Use case, OnePage, SRS, Analytics overview)
•	Work with the development team through the whole project processes
•	User Acceptance Testing
•	Implementation of the product for clients 
•	Creation of user manuals
•	GAP analysis
•	Basic customer support after the implementation of the product


IS Develpment Coordinator (BA)
Apr 2020 - Jun 2021 (1 year 3 months)
АБІНБЕВ ЕФЕС Україна, ПАТ  
 FMCG    

•	Formation of technical specifications for a software development company;
•	Communication with the BA of the development company at all stages of software development (using Agile principles);
•	Testing developed solutions;
•	Writing user documentation;
•	Development of SQL reports;
•	Training users to work in the system;
•	Support for existing system configurations.

Skills and Achievements
Summary of Qualifications
•	5+ years of experience supporting and modifying systems for the sales team.
•	Work with Agile and Waterfall methodologies
•	Working with requirements, architecture, design, testing
•	Experience with different types of applications: web, mobile, desktop, database, business intelligence
•	Experience of participation in the development and implementation of information systems
•	Knowledge of testing approaches, techniques, methodologies, and the software development lifecycle
•	Experience with bug tracking systems
•	Analytical thinking skills
•	Good communication skills

BA Techniques
•	Requirement's definitions /documentation/ modeling techniques

Prototyping / Data Modeling Tools
•	draw.io
•	Microsoft Visio
•	Balsamiq
•	XMind

Domains
•	FMCG, Distribution, Retail
•	B2B
•	B2B2C
•	CRM

Programming Languages/Technologies
•	Technical Documentation/ SRS
•	User stories/ Use cases 
•	BPMN/UML
•	SQL/T-SQL
•	Power BI
•	OLAP/DWH 
•	XML/JSON (basic knowledge)
•	C#, Windows Forms (basic knowledge) 
•	HTML (basic knowledge)


RDBMS
•	MS SQL Server
•	MySQL
•	PostgreSQL

Management Tools
•	Confluence
•	Azure DevOps
•	ClickUp
•	TargetProcess
•	Youtrack
•	Trello
Position: Business Analyst
Category: Business Analyst
Experience: 5 years | English: upper

Developed the strategy for Business Analysis department and  adaptation program for junior BAs.
Successfully launched more than 7 projects with over 5000 man-hours. 
Designed the solution and led technical team in developing mobile app for local clubs and association communities. 
Delivered web-based solution for Technical Association (70 000 members), which reduced 35% of time of manual work. 
Participated in “UP2IT 2017” conference as a key speaker (up2it.com.ua).
<Work Experience>
Business Analyst/Product Manager - 1.5 years
Business Analyst - 3 years 
QA Engineer/Project Manager - 1 year 
_____ 

<Skills> 
Business Analysis: UX/UI prototypes, BPMN, Technical Documentation, Functional and Non-functional BRs, Stakeholder Analysis. 
Project Management: Leading Scrum/Waterfall projects, Client and Team Management, Project Planning, Risk Analysis. 
Operating Systems: Windows,  Linux,  Mac 0S.
Software: UXPin, Flow, Jira, Redmine, Microsoft Project.   
Languages and Scripts: SQL, MongoDB, HTML, CSS, PHP5, JavaScript + JQuery, Behat.
Position: Business Analyst
Category: Business Analyst
Experience: 1 years | English: upper

I have two articles published in the journal "Educational Discourse" and posted on the scientific portal ResearchGate.

While studying for a master's degree at Borys Grinchenko Kyiv University I developed a method of forecasting based on time series that takes into account different importance of data, which was successfully presented at the All-Ukrainian competition of student research papers in the field of "Mathematical Sciences" in 2015-2016.

During studies, I took part in next conferences:

- Eleventh All-Ukrainian Student Scientific Conference 2016 in Nizhyn;
- The first All-Ukrainian Internet Conference IT-2017;
- Annual conference "Education - 2018: The quality of education in Ukraine: current challenges and development priorities" in Kyiv.

I have next certificates: 

- participation in the All-Ukrainian competition of student research papers in the field of "Mathematical Sciences" in 2015-2016;
- participation in the module "Higher Education Quality and Its Expert Support: Ukraine's movement towards the European Union" under the ERASMUS + program (October 11, 2017 - April 4, 2018);
- participation and implementation of the Curriculum of the Fifth International Grinchenko Winter Science School for undergraduates, graduate students and doctoral students, which was held from 17 to 21 February 2020.
Work Experience:

Delta M Group (IT Department)
December, 2020 – present
Business Process Analyst

Main responsibilities:
- Communicating and collaborating with business representatives and stakeholders;
- Requirements elicitation and specification using different BA
methodologies;
- User story, use case and technical
requirements writing;
- Pre-setting software for clients.
(CRM and IP PBX systems).

Borys Grinchenko Kyiv University
September 2017 – August 2020
Administrator of USEDE (Unified State Electronic Database in Education)

Main responsibilities:
- Working with USEDE at the University and "Universum" College;
- Finding and fixing errors;
- Communication with representatives of "Inforesource", who provide services for the use of the EDEBO system;
- Preparation and work with documentation (orders, statements, submissions) for the University, "Universum", "Inforesource" and the Ministry of Education and Science, reporting to the lead of University and College;
- Working with existing users and introduction and training of new ones. During my work, I trained more than 30 new users of the system;

JSC "Ukrsibbank"
November 2013 to February 2015
specialist in the sector of testing and certification of online systems

- Testing online banking systems; 
- Finding and fixing errors; 
- Working with anti-fraud systems;
- Finding system vulnerabilities; 
- Working with documentation. 

Hard Skills:

Expertise highlights:
- Requirements gathering & management;
- Business process modeling;
- Defining business needs and
recommending solutions that deliver value
to stakeholders;
- MySQL, MS SQL;
- SDLC (Waterfall, Agile, Scrum).

Additional skills:
- Power BI.