lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: L2 Technical Support Engineer
Category: Support
Experience: 2 years | English: upper


I worked one year and 1 and 5 months as a customer support regent at Clario Tech. During this period I gained new knowledge and skills in the IT field and new skills as a customer support agent. On this position, I started to work as a newcomer, after four months I obtained a Junior grade and after that became a Middle support agent. My responsibilities at this position included communication with customers and providing them with technical support (troubleshooting computers, gadgets, smart techniques). I worked with Windows OS and MacOS, learned how to establish remote control sessions with customers' computers, and worked with Salesforce CRM. As our department was divided into several teams responsible for customer support, I was a part of one, and it provided me with the opportunity to demonstrate my ability to work in a team. 
After that, I was a part of the L2 Support team of the project associated with banking logistic software. Working on this project I have gained strong SQL skills. My responsibilities were incidents intaking via phone, emails, or helpdesk, performing investigation and analysis of customers' issues, data collection (stack traces, checking logs), work with databases.
Working as a technical support engineer, I have realized that I am fond of working in the sphere of customer support service, so I would like to find a new workplace where I will be able to improve my skills and which can provide space for career growth.
Position: L2 Technical Support Engineer
Category: Support
Experience: 3 years | English: upper


• Supported AWS Cloud infrastructure (ECS, CloudFront, ElasticSearch EC2, S3, Cloudwatch, Route 53, Elastic Beanstalk, RDS, CloudFormation, VPC, IAM, ELB, and others );
• Supported Azure Cloud infrastructure (ApiServicePlan, AZ Active Directory, Storage Accounts, and others);
• Reviewed existing solutions and determined improvements ( high availability, high-performing, backup solutions, security, etc. );
• Infrastructure management using Terraform and CloudFormation;
• Reduced costs and optimized infrastructure through FinOps practices;
• Linux and Database administration (MySQL, PostgreSQL, AWS RDS);
• Implemented CI/CD deployment using AWS CodePipeline, Azure DevOps, and Jenkins;
• Provide support for ECS (AWS Docker orchestration service) and Kubernetes infrastructure;
• Web-server configuration (Nginx, Apache);
• Proactively monitor various IT systems, and implement the migration to AWS Cloudwatch, and DataDog;
• Manual and Web-application testing (Postman);
• Jira administration (Jira Admin, plugins, workflow, customer portals, dashboards);
Position: L2 Technical Support | Integration manager
Category: Support
Experience: 2 years | English: fluent

- English: B2-C1 (proficient knowledge, able to take job
interviews in English, successful competitions and experience of business communication with native speakers)
- Experience of developing own websites, good understanding of GET/POST requests and HTTP responses, data security
- Experience in setting up websites and servers: xampp, Apache, Laravel, hosting websites
- HTML+CSS (basics)
- PHP: Laravel, Composer, Artisan
- SQL: MySQL, Microsoft SQL Developer Tools
- Datadog, Grafana: logs, monitoring, troubleshooting
- Linux, Kubernetes: Prometheus courses
September 2021 - April 2022
sportbank 
L2/Tier2 Tech Support
Redmine: ticketing system 
SQL: database queries
Kibana: logs, API, JSONs
Grafana: monitoring bank's services and methods

May 2022 - now
Playson 
Technical Support Manager/Integration manager
Jira/Confluence: ticketing system
Grafana: logs search, API investigation, JSON usage
Datadog: monitoring
Communicating with partners through Skype and Slack, professional companionship, excellent problems resolving and assistance
Position: L2 technical support, Linux system administration
Category: Sysadmin
Experience: 11 years | English: upper


Engineer


I was introduced to computing and programming by my first PC which was named ZX Spectrum  in 1992 (oh yes, I was 12 and I am that old). While it was mainly used for gaming, I’ve started to learn coding in Basic with it. Mainly my commercial experience that started in 2000 includes L2 technical support, network systems administration and backend/frontend coding lately. I love Linux (yes, it’s on my desktop) and  believe that Brian W. Kernighan and Dennis M. Ritchie made the greatest invention of all the times implementing pipes in Unix’s shell. I really enjoy the ideas of Single Page Applications, SaaS and how everything moves into the cloud within the last days. I love to communicate with people (my English level is B2 by the way), solve technical problems and develop something reliable & stunning whatever area I’m involved in.
The stack of technologies that I’ve used is the following:
Operating systems
MS-DOS
All versions of Microsoft Windows starting with 3.11 for Workgroups
MacOSX
Linux (mainly Debian-based distributions but should feel comfortable with anything that has a shell)
FreeBSD
Cisco IOS

DBMSs
MySQL
PostgreSQL
Redis

Organizational
Atlassian Jira
Google docs
MS Office
Zendesk
Coding languages
Shell scripting
HTML5/CSS3
Javascript
PHP
Perl
SQL

Software and frameworks
Git
Apache
Nginx
Nodejs
ReactJS
AngularJS

Networking equipment manufacturers
Cisco
Motorola
IBM
Telindus
Zyxel
Position: L2 Technical Support specialist
Category: Support
Experience: 5 years | English: fluent


Hello, my name is Ivan.
As an L2 technical support specialist with 7 years of experience, I am delighted to submit my application for the support position in your company.
I have experience with Zendesk/Helpdesk, Salesforce CRM SAP C4C, SQL, Office 365, Azure AD, and Jira.
Position: L2 Technical Support Team Lead / Head of Support
Category: Support
Experience: 7 years | English: fluent


Current position is Technical Support Team Lead (L2) in game dev.
Looking for a job to lead L2 /L1 support teams or build support process from scratch. Interested in a full-time position based in Limassol or remote work. 

A few words about my experience:

Responsibilities as L2 Tech Support Engineer:
investigation and resolving of complex technical and business-related issues.
communication with business, customer support and R&D departments.
working with DB (SQL) and monitoring systems. 
production incidents management. 

Responsibilities as TL:
Distributing tasks for the team and supervising execution as per SLA, tracking team's KPIs. 
Mentoring; updating workflow instructions and documentation.
Introduction of new processes and improvement of existing ones.
Resource planning and management, hiring process. 
Defining and tracking team's and personal KPIs.
Continual service improvement.
New employee and new projects /products onboarding. 
Reports creation.
And many more to be continued that can be discussed during a call. 

Before that worked as L1 and L1.5 support engineer and support project coordinator.

Some more info about me as a specialist:
Able to work efficiently without supervision, coordinate, lead and motivate the team.
Stress tolerant - perceiving stress as a driving factor.
Able to efficiently communicate with the team members and stakeholders; finding personal approach to each employee.
Able to lead a constructive discussion on any topic with no emotions involved; able to compromise and cooperate.
Having self-motivation on getting, extending and applying new knowledge and skills to practice.
Attention to details; investigation skills; multi-tasking.

Skills available :
English C1
German B1
ITIL
SQL
Jira, Confluence
HP Service Manager
ServiceNow
Zendesk
Kibana, Grafana
Google BigQuery
Business correspondence
Python (beginner)
Position: L2 Tech Support looking to retrain to DevOps/SRE
Category: DevOps
Experience: 0 years | English: intermediate

5 years at a web hosting company
cPanel/WHM certifications
Currently, I hold the position of Shift Lead Level 2 Support at a web hosting company. In this role, I work extensively with various technologies such as Apache/LiteSpeed, MySQL, cPanel/WHM, Dovecot, Exim, DNS, CSF, ModSecurity, Imunify, etc.

A significant part of my job involves providing technical support to customers, addressing any queries or concerns they may have regarding the aforementioned systems. I assist customers with troubleshooting mail, DNS-related, and content management system (CMS) issues, including popular platforms like WordPress, Drupal, Joomla, and Laravel, etc.. I strive to deliver prompt and effective solutions to ensure customer satisfaction.

Also, I have experience in server monitoring tools such as Nagios and Zabbix. As a Level 2 support professional, I tackle the most complex and unusual customer requests, utilizing my technical expertise to resolve intricate challenges. Additionally, as a Shift Lead, I hold the responsibility for overseeing the entire shift, promptly addressing any critical incidents that may arise. I actively support and collaborate with my team members, assisting them with their tasks, tickets, and day-to-day work.
I would like to retrain to DevOps/SRE. Salary can be discussed at interview
Position: L3 Support
Category: Support
Experience: 3 years | English: upper


LanService – Analyst
11.11.15 -31.03.2016
 

Responsibilities:
•	collect, analyze and document requirements (interviewing customers);
•	writing of technical specifications (TS) and setting goals;
•	building the necessary models, algorithms, schemes;
•	design software and integrated systems;
•	coordinate the development, testing, acceptance and implementation of software;
•	testing and fixing bugs in software development;
•	meetings with the project team and with customer;

Luxoft – L3 Support Engineer 					          01.04.2016 till now

Responsibilities:

•	Provide technical assistance and support for the critical issues
•	Diagnose technical issues down to root cause 
•	Work with the analysts/development teams for problem resolution
•	Provide remote and on-site diagnostics as needed such as conference calls and email with customers 
•	Build training and educational material for the entire support organization
•	Provide support to L2 Technical Support staff
•	Assist with knowledge generation for Knowledge Base management.
•	Bug reproducing process
•	Validate and document bug identification.
•	Writing reports based on requests from customer
•	Mentor work with Interns
Position: L3 Support Engineer
Category: Support
Experience: 9 years | English: upper


Java, Spring, SQL.
Projects: BSS/OSS telecom platform, online store, iGaming backend for slot game processing and reporting, Automation platform combining AI, RPA & machine learning for business process automation.
Everyday tasks:
- multiple product version support on cloud and on-premises environments.
- investigation of front-end issues related to data quality in coordination with front-end team.
- triaging issues with backend logic of process orchestration, integrations etc.
- initial performance analysis: OOM failures, non-optimal DB queries
- preparing SQL scripts for data fixes
If you offer code/logs/SQL-involved investigation with data and code fixes with further growth to software engineer, you'll get highly motivated engineer.
Position: L3 Support Engineer
Category: Support
Experience: 4 years | English: fluent

• Wrote several automated scripts for a manual work for the general deployment of the latest updates for the client.
• Learned to get involved in a complex process from the scratch along the way, to search alternative solutions and show my technical
Previously responsible for:

• Technical support on a complex billing system;
• Providing second line customer support in a timely and accurate way;
• Actively communicating with the customer to troubleshoot upcoming difficulties;
• Clarifying customer’s requirements via email and chat;
• The quality of the daily release;
• Creating and supporting technical documentation;
• Performing load testing;
• Performing sustaining of clients testing environments;
• Coordinating timely creation and sending reports to stakeholders.

Currently responsible for:

• Technical support on a top-quality product for synching data between various work management systems, or instances;
• Working with cloud nodes;
• Analysing log files;
• Analysing, manipulating, troubleshooting Groovy scripts;
• Analysing database and manipulating with data in it;
• Providing a second-line technical support via Service Desk (Jira);
• Making customer calls with screen-share via Zoom/Google Meet/Slack/Spatial for collecting information and providing a proper resolution to a client;
• Getting my own CRM environments, Cloud and On-Premise;
• Creating and supporting technical documentation shared with customers. Collaborating with Technical Writers;
• Making product improvements per customers request.
Expanding my technical skills and have a fruitful cooperation with a company for both of us :)

I AM NOT INTERESTED IN:

• Gambling, trading, etc;
• No-remote positions;
• Late and night shifts
• Russian (or connected to Russia) companies
Position: L3 support engineer, YouTuber
Category: Support
Experience: 11 years | English: pre


Projects:
- Comodo Endpoint Security Manager (CESM);
- IT & Security Manager (ITSM);
- Comodo Client Security (CCS);
- Comodo Client Security for MAC (CCSM);
- Comodo Client Security for Linux (CCSL);
- Comodo Internet Security (CIS);
- Service Desk (SD);
- Secure Internet Gateway (SIG); 
- Secure Email Gateway (SEG). 

Responsibilities:
- Customers requests handling;
- Defects root causes investigation - Windows Events and applications logs investigation;
- Troubleshouting software problems on production;
- Creating defect reports for R&D teams;
- Preparing workarounds for existing software problems;
- SCRUM meetings participating.
- Meetings/remote sessions participation;
- Cooperation with R&D teams;
- Online consultations for sales managers and level 1, 2 support teams.

Responsibilities in other company:
- technical support of employees of the company (OS Windows, Mac OS) > 100 workstations and operators-homeworkers ~ 100-120 employees;
- preparation of new workplaces and the installation of the operating system and all necessary software;
- administration of office's network (switches) and multifunction devices;
- consultation of employees on operation with the PC and the software;
- writing of technical documentation (instructions), in particular for operators-homeworkers.
Position: L3 Support Linux administration
Category: Sysadmin
Experience: 2.5 years | English: upper

Master degree in maxilofacial surgery.
CPPCERT
CWA
RHCSA
Jun 2021 – Present
THG Hosting (The Hut Group)(L3 Hosting Dedicated Engineer)
-Linux Administration
-VMWare/VMSphere administration experience
-Shared/Dedicated/Virtual servers.
-Servers monitoring.
-Process customers' requests via Helpdesk and live chats
-Configure third-party software on customers' virtual environments
-DNS system functioning.
-POP3, SMTP, IMAP protocols.
-Networking.
-Web (Apache, PHP, CGI) SSL certificates and HTTPS protocols.
-FTP/SFTP.
-Mysql. Backups. Engines differences.
-Data mirroring: scp, rsync, lsftp, dd.
-CPanel, Plesk hosting panels configuration on backend level.

September 2020 – Jun 2021 
Qoders Family(Customer Support Specialist)
- Manage support tickets via monitoring system(HelpScout);
- Submit bugs into tasks for fixes;
- Track computer system issues through resolution, within agreed time limits;
- Install, modify, and rearrange WordPress themes;
- Cooperate with developers and other units.

May 2020 – Aug 2020 
SoftServe Business Systems (Service Desk Agent - TIER1)
- Processing tickets via monitoring systems(Freshdesk, Jira, Salesforce, PagerDuty, Cherwell);
- Instructions and technical documentation processing via Confluence;
- Communication between clients and support levels(ITIL);
- Evaluation of Azure/AWS metrics and decision making based on input data;
- Running Jenkins scripts.

March 2017 — January 2020  
Private dental practice (Dentist Assistant)
- Therapeutic dentistry; 
- Surgical dentistry; 
- Medical documentation routine.

January 2016 — January  2017 
ZoomSupport (Technical Support Representative) 
- Guided customers through the application;
- Troubleshooting of Mac OS;
- Managing CRM.
I want to hone my skills and achieve additional knowledge in Server technologies and DevOps field.
Position: L3 Support with SQL & Change/Release background
Category: Support
Experience: 10 years | English: upper

L3 - in-depth analysis of critical user issues;  
UAT, QA and PROD deployments coordination;  
Initiate fixes and changes to improve product quality based on customer's point of view, deployment, track positive/negative influence. 
Developed and implemented processes based on ITIL conceptions aimed at decreasing of complaints inflow and working process automation; 
24/7 (on shifts) support of Live applications, issue tracking, analytics and communication with customers; 
System monitoring and update (issue tracking, escalation process); 
Fix customers' queries (mail, phone, HD, etc.); 
Improve new features and bug tracking in CRM and KB systems; 
Improvement of QA process

Take a part in Data Warehouse planning/architect/building in 2 banks. 
Analyse requiremnts and SQL(Oracle/Terradata) writing/optimysing to aggregate data from different bank's systems to DWH
ETL processes planning/architect/development (ODI, SQL)
DataMarts/Reports creating (OBIEE)
Change management
Release management
Incident management
Support processes

Oracle SQL PL\​SQL
Teradata
DWH 
OBIEE
Functional Analyst
Business Analyst
Technical Analyst
Business to development translating
Banking workflow
Sales workflow
Reporting
Looking for an interesting, challenging project to share my & gain new experience!
Position: L3 Technical Support
Category: Support
Experience: 6 years | English: fluent


Currently I am employeed in two companies and both my jobs are related to Support.
My full-time employment is with the US-based company where I am acting like a L2-L3 level support engineer. My main responsibilities:
• Providing support to enterprise customers in cases escalated from L1 support;
• Acting as an escalation point for critical outages;
• Identifying and reproducing product issues to submit formal bug reports or feature requests to the appropriate development team;
• Collecting and analyzing data through different resources/databases to identify the root cause of customers' issues;
• Setting up automated reporting in cases when standard reporting doesn't fulfill the client's needs.

At my another job I am the manager of a Support team and my main responsibilities there are:
• Promoting efforts aimed at improving the current support department processes through a culture fostering continuous improvement and innovation;
• Motivate teams and individuals to achieve business goals;
• Setting up and monitoring KPIs for the team to meet the expected quality of the service;
• Collecting and analyzing data on work progress to visualize the development statistics;
• Developing Support department workflow funnels and scripts for processes and service optimization;
• Defining the process of collaboration between the departments to keep the communication clear and straightforward;
• Enriching technical knowledge base and delivering all tech updates to the company’s employees.
Position: L3 Technical Support
Category: Support
Experience: 10 years | English: upper

- succsessful management of 30+ employees including foreign team coordination;
- successful new team launch in the new location (hiring, managing, knowledge transfer);
- organized product support team
Soft skills: Team Management, Product Support, Interviewing Candidates, ITIL, Building & Improving Processes, Staff coaching

Technical skills: Java/ASP.Net product support L2/L3, IIS, Windows services, SQL Server, SCCM, WCF, T-SQL, MS Azure, Windows administration, Application lifecycle management, Software packaging and virtualization, Linux
No boring work, not interested in banks, no gambling.
Only own products and enterprise customers.
Standard 40hrs week (random overtime is ok when really needed), no night/weekend shifts.
Thank you for reading this!
Position: L3 Technical Support engineer
Category: Support
Experience: 3 years | English: upper

I can:
- Analyze and define current issues in team organization and workflow, provide resolutions
- Assist in making interviews. 
- Can build automation instruments to increase the productivity of employees.
- Define and develop new strategies and flows
- Plan team schedule to work in shifts
- Coordinate with heads of other teams to optimize support productivity.
- Train people to use work instruments correctly
- Develop scripts to speed up manual processes in different languages ( bash. python, PowerShell)
- Reproduce bugs to pass it to the responsible team
English level - Upper-Intermediate.
Have experience as a solo player and as head of the customer and technical support team.
Have good technical experience in Gambling Industry.
Can build strategies, workflows, develop new instruments to use, organize meetings, create reports. 
Also, I have experience in working with REST API requests, Oracle, and Postgres SQL databases
Have experience in Atlassian Trello and Jira Service desk usage and administration, also I have worked with Zendesk, Kibana(basic level), 
Implementing automation using basic Bash knowledge, PowerShell, 
Know Python, basic Django
Have 2 years of experience in system administrating, local and remote office support.
I am interested in the self-development and development of web services. Also really like to be part of organizational processes.
Want to have new challenges and I am always looking for ways to implement automation to feel free, confident and to exclude human mistakes.
Ready to move if needed after probation period
Position: L3 Technical Support Specialist
Category: Support
Experience: 2.5 years | English: pre

My hobby is programming. That's why I'm learning java/Spring/javaFX.
1. Sportbank (Ukrainian neobank, fintech) 1.5 years of experience
Position: L2 Technical Support


Solving customer problems, monitoring and analyzing problem situations and bugs

Main tools: Kibana ElasticSearch, Grafana, Zabbix, Redmine(ticket system), DBeaver(PostgreSQL), Postman

2. Appmaster.io (USA, No-code platform) 5 month
Position: Customer Success Engineer


Solving customer problems, testing clients bussines processes, communiocate in Telegram, email, , testing clients application IOS/Android/Web

Main tools: AppMaster.io no-code platform, Postman, work with API, PostgreSQL.

3. Bank Pivdenniy, from 2023 to the present
Position:  L3 Technical Support


- Solving technical issues of the bank's clients
- Setting up and monitoring alerts from Grafana
- Experience with SOA(Sevice-oriented Architecture with enterprise service bus) architecture 
- Working with the Oracle database in Oracle Database Developer
- Custom ticker system + Jira/Confluence/Skype/Outlook
- Grafana/Elasticsearch on k8s clusters
- Reading logs from the client's frontend
- Work in accordance with SLA priorities
- Understand the application architecture and principles of Kafka/RabbitMQ/Redis
- Communication with SQL/back-end/front-end/IOS/ Android developers, analysts
I don't want to work with deception and destructive products(Adult/Gambling/Dating/Crypto).
Position: Labellihg assessor
Category: Other
Experience: 4 years | English: upper


I have experience working with images: specifically, sorting, labelling, and searching. I worked with a Ukrainian team of 15 people (quality control, training, monitoring compliance with standards) and a foreign team of 10 people.