lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: support
Category: Support
Experience: 0 years | English: intermediate


As a sales manager with half a year of experience, I had the opportunity to work in an exciting sales field and gain valuable experience. Here are a few highlights of my work experience:

Sales: As a sales manager, my main responsibility was to acquire new clients and increase sales. I actively worked with potential clients, presenting our products and services, conducting talks and product demonstrations, and negotiating terms of cooperation.

Customer relations: In my work, a lot of attention was paid to maintaining relationships with existing clients. This included regular contact with customers, listening to their needs and suggestions, solving problems and providing quality after-sales support. The use of a CRM system was an indispensable tool for effective customer relationship management.

CRM system: I had experience with a CRM system that helped me manage my client database, track sales, schedule appointments and tasks, analyze data, and report. This allowed me to effectively manage customer interactions, store important data, and monitor sales progress.

Analysis and improvement: An important part of my job was analyzing sales results, identifying strengths and weaknesses, identifying opportunities for improvement, and developing strategies to increase productivity.
Position: support
Category: Support
Experience: 4 years | English: pre


Being the middle element between client and vendor
Contacting manufacture with explaining return reason, proveding proof
Creating return label via UPS, Fedex, USPS
Expirience with working on Amazon, Ebay services
No call
Position: support
Category: Data Engineer
Experience: 1 years | English: pre


CCG
Busines couch
05/2011 - 10/2012, Kiev
Development of educational programs, electronic
courses, tests
Realization trainings;

Credit Express
Lead of group
10/2012 - 05/2014, Kiev
Mentoring and team motivation;
Management of the provided portfolio and
communication with the client;

S-Plus
Sales Representative
2020 - 2021,
Implementation of the sales plan;
Expanding the assortment in retail outlets;
Position: support
Category: Support
Experience: 3 years | English: upper


Coming up with new flows for the team;
Processes revision for the team;
Ideas implementation;
Coming up with solutions for complex cases;
Communication with internal stakeholders(managers, upper management, employees)
Position: support
Category: Support
Experience: 1 years | English: upper


COMPUTER ENGINEER.
TECHNICAL SUPPORT FOR ENGLISH-SPEAKING CUSTOMERS FROM AROUND THE WORLD.
SOFTWARE ACTIVATION.
TECHNICAL REMOTE SUPPORT FOR APPLE AND WINDOWS USERS WORLDWIDE
(INCLUDING OFFICE EQUIPMENT)
Position: support
Category: Support
Experience: 1 years | English: upper


•	Creating a report on the project status.
•	Communicating with foreing customers by telephone and email.
•	Investigating and solving customers' problems.
•	Selling company products.
•	Working with USA insurance companies via phone, mail.
Position: support
Category: Support
Experience: 0 years | English: upper

Bachelor in Classics philology in T. Shevchenko National University
crm administrator, working with exel, last job was in customer care as a waiter, manager, so i know how to treat customers well and good in team working. I would like to become a part of IT community and as far as i’m concerned the best way to understand how everything works is customer/technical support. My final goal is to work as DevOps or in Data Science. It is long and hard way of studying but nothing will destroy my will to get as much knowledge as possible. I’m a fast learner so i can quickly turn from trainee into good and loyal part of your company.
Position: support
Category: Support
Experience: 0.5 years | English: fluent

Succes in relationship with customers, more orders and happy feedbacks. My previous jobs have provided me with invaluable opportunities to interact with individuals. I am highly motivated, detail-oriented, and committed to delivering exceptional results.
Dispatcher, customer support/ Confirming orders, method of payment. Explaining all incoming questions. CRM system. Checking mail and spreading all incoming leads between sales. 
•	Computer skills: 
•	Microsoft Office.
•	Editing programs
•	Personal qualities: Customer service skills, patience and tact, responsibility, faithfulness, creative approach
Don't want to work without aim
Position: support
Category: Support
Experience: 0 years | English: upper

Started studying English in Elementary School. In 2018 successfully passed FCE exam for B2/C1 level in English. In 2022 graduated Taras Shevchenko National University of Kyiv. I have received a bachelor's degree in translation (from Spanish and English to Ukrainian). Due to war in Ukraine, moved to Prague, Czech Republic. Currently, learning Czech language.
During my last year of studying at Taras Shevchenko National University of Kyiv, had educational training in translation at Public Association “Community Of Pulse Producers And Customers Of Ukraine” and Spanish Language and Culture Centre. From spring till autumn 2022 worked as audiovisual translator remotely. 
Taking into account personal factors and current situation in Ukraine, my qualifications, in translation field, are currently not relevant. 
Right now, I am looking for a job in a different field, that requires good knowledge of English language. I am eager to self improve and learn new.
I am not looking for a job at any dating agency, as I am familiar with their working specifics.
Position: support
Category: Support
Experience: 3 years | English: upper


February 2021 - July 2021 - CS agent, "Betbull" gambling sphere. 
February 2020 – May 2021 - "DexDigital", senior CS agent, communication with customers and contractors, work with negotiations, resolving urgent cases within the academic writing sphere. 
January – February 2020 – account manager, “SmartyAds” advertising company.
January 2018 - November 2019 - CS agent, team leader at “Squro” company (work with a team (interview, hiring, training, improving skills etc.)), work under the Scrum model), trading market.
Position: support
Category: Other
Experience: 0 years | English: upper


Have been working as a Customer Support Service representative for 11 months, straight after that - Account Manager for 7 months in the company "QuestMarketing". My aim was to handle different levels of cases from finding a perfect match in a product for the customer to suopporting and quicksolving financial questions that might have risen. Always stayed calm and cool-headed to find the optimal solution that suits for both sides.
Position: support
Category: Support
Experience: 2 years | English: upper


Hexa September - December 2018
Customer support agent. Provided support for customers via chats, phone calls, and email; worked with orders: processed inquiries controlled the accuracy of order delivery, controlled that orders are executed according to the set standards, deadlines, and customers’ needs.

Aspire global November 2019 - February 2020
Customer support agent. Provided support for customers via chats, and email.
Position: support
Category: Support
Experience: 0 years | English: basic

I have leadership qualities. In all competitions I acted as a captain, both in school and at the University.
Achieved high results in sales.
I have a sports degree in soccer.
I am a newbie and have no experience in IT, but now I am doing everything that is required.
At the moment I'm improving my English, I'm taking courses on writing JavaScript code, and previously I wrote C++ and HTML
I've always been attracted to working in a strong team where I can learn a lot. Since high school I liked coding, which is what I do in my spare time.
I also have a weak level of English, but I am a quick learner. So if the company has corporate English or courses for employees - I will be very happy!
Position: support
Category: Support
Experience: 0 years | English: fluent


I am a proficient user of MS Excel/LO Calc with experience in data manipulation using Python Pandas. I have used MS Access, VBA, and MySQL only for test tasks. I also have basic knowledge of PHP and JavaScript, as well as good theoretical and some practical knowledge of SVG, HTML, CSS, and markup development.
Position: support
Category: Support
Experience: 0 years | English: intermediate


I have been repairing PCs both programmatically and architecturally for 5-7 years. During this time, I have experience in finding and repairing many tasks, ranging from rather primitive problems related to the Windows OS interface to the complete revival of a completely non-working PC that does not start the system. I know how to recover deleted data or how to calculate a problem with a non-starting PC through post codes or I will solve bugs and PC problems related to services, control panel, etc. help with not only with the PC but also deal with other sites.I quickly navigate in little-known or not at all known programs for me.I know a lot about most types of technology, I know what characteristics are responsible for what and I can choose the best gadget for any wishes, I am ready to develop, learn new things, I learn quickly and have good perseverance and patience
I tend to communicate more via chat than by phone, but at the same time I have nothing against phone calls
Position: support
Category: Support
Experience: 4 years | English: fluent

I am microsoft certified and i have a degree in computer engineering. i have worked for several companies in the past such as
1. Financial Advisor at First bank of Nigeria with an experience of one year.
2. Office assistant to a special advisor to the governor Bayelsa state(one year experience)
3. Manager of a gas station were i managed 7 staffs kept financial  records and running of the office for 3 years.
4. I have a certificate in Soft skill training on people skills and communication.
I have worked as a manager for 2years in a gas station.

i have also worked as a technical assistant to a spacial adviser to the governor of bayelsa state with 2 years experience.

I am Microsoft office certified.

I have Good communication skills.
I do not want to work for a porn site.
Position: support
Category: Support
Experience: 0 years | English: intermediate

internship technical support, BCShop.io, remote
APRIL 2021 — JUNE 2021
1. Testing the system for bugs and errors;
2. Search for payments in the Ethereum Blockchain.

content support, EasySucculent, remote
JULY 2021 — OCTOBER 2021
1. Planning and drawing up a content plan; 2. Writing scripts for videos;
3. Trend tracking;
4. Updating content according to trends.
Internship technical support, BCShop.io, remote
APRIL 2021 — JUNE 2021
1. Testing the system for bugs and errors;
2. Search for payments in the Ethereum Blockchain.

content support, EasySucculent, remote
JULY 2021 — OCTOBER 2021
1. Planning and drawing up a content plan; 2. Writing scripts for videos;
3. Trend tracking;
4. Updating content according to trends.
Position: support
Category: Support
Experience: 0 years | English: upper

Working with members of organizations taught me how to communicate with people. Our projects have achieved quite large results, considering that this is a local public organization. For example, one of our projects included the filming of short films, which were later shown to organizations in different countries.
I worked in public organization as connector for three years. My duties includes full time connect with members of organization, helping with solving problems related with organization projects. Sometimes it was little reminder about events, sometimes even research for new people.
what ever but not dating agency.
Position: support
Category: Support
Experience: 9 years | English: upper


my experience in customer support and project management. I have experience in the banking industry where I was responsible for organizing and controlling store operations, preparing reports, and conducting training for bank employees. These skills can be useful when working with clients and solving technical problems.

In addition, I also have experience in data analytics and project management, which can be useful in solving tasks related to processing incoming messages and distributing tasks among team specialists.
 I value the opportunity to work remotely and have a flexible work schedule.
Position: support
Category: Other
Experience: 11 years | English: upper


My general experience in law practice is more than 15 years. For the last year I have been practicing legal services in the IT sphere (drafting software development contracts, NDAs, assistance in choosing and analyzing the comparability of licenses, drafting of offerts and privacy policies). I am trained in specialized courses of the World Intellectual Property Organization, as well as in courses on legal support of the IT sphere.
Position: support
Category: Other
Experience: 1 years | English: upper

-I'm a student, studying at the National University "Lviv Polytechnic" majoring in cybersecurity. 

-I am a specialist of Cisco company. I have completed the Cisco Company Cisco Certified Network Associate ( CCNA ) certification with honors!!!!.
This is one of the most famous and recognized certification courses and exams in computer networking provided by Cisco Systems!
Please read my CV. All relevant information about myself I have listed on my own resume

For more information about me you can always ask me at the interview! I would love to share what I know and can do!
No work involving any fraudulent activities!
Position: support
Category: Support
Experience: 2 years | English: upper


Previous work experiences:
Cashier and Merchandiser at “SILPO” supermarket
Promoter (occasional)
E-commerce/resale (occasional)
Remote call-center(b2c)/ tech support

Current:  
Operations/dispatch in US logistics
Position: support
Category: Support
Experience: 1 years | English: intermediate


Project Fairportal by SimplyContact company. Department of the airplane-ticket office on the outsource, based in Dnipro. A call-center with the functions of sales, customer support and consulting. Target audience — English-speaking users (America, Europe, Australia).
    Academic English essays for SLOVIS, a company from Kyiv. Researching and writing works grounded by the different criteria of the teaching facilities (Highschools, First and Master grades of Universities).
        Examples of developed projects: research paper, narrative and descriptive essay, expository essay, argumentative/persuasive essay, admission essay/personal statement, personal reflection and book/movie review, annotated bibliography, literature review, summary, article review, rhetorical analysis, memo.
Position: support
Category: Support
Experience: 2 years | English: fluent


• Responding to customer’s inquiries
• Monitoring the company's storage facility.
• Acknowledging and resolving customer complaints.
• Responsible for the storage of goods received.
• Record keeping of goods coming in and out of the company.
• Making sure all orders made by the client are picked up and sent out at the appropriate time.
• Managing of company’s operations and the employees of the company.
• Recruiting, training, supervising and appraising of employees.
Position: support
Category: Support
Experience: 8 years | English: upper


Responsible for onboarding, training, and the overall success of each client using the Cloudbeds platform through video conferencing, phone calls and emails

• Follow up with new accounts and assist with the implementation process

• Assist and support our existing customers (hotel properties) daily in the use of our software in English

• Partner and work closely with Sales to define and achieve customers’ success criteria

• Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers.

• Answer product and service questions via our email ticketing system

• Troubleshoot and make outbound calls for escalated issues and implementation calls

• Use training materials to keep up-to-date with the latest system updates

• Attend company-wide online training sessions

• Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine

appropriate solutions.

• Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote

increased usage and adoption of the software.

• Gather client feedback and requirements for future releases of the software.

• Enter critical support and activity notes in salesforce
Position: support
Category: Support
Experience: 5 years | English: upper


September 2016 — December 2018
Hosting center LLC "Dom dlya sayta"
nvhost.ru

Account manager, 1st line support

- Customer support (Russian, English) - hosting, domains, server hardware, interface assistance and education;
- Maintaining the billing system;
- Contracting, solving documentation issues;
- HTML editing;
- Correspondence management;
- 1 year experience working remotely from home.

December 2013 — March 2016
LLC Corporation "Sibirskoe zdorove"
siberianhealth.com

Logistics manager

- Stock level control in region (Kazakhstan, West and South areas of Russia);
- Sales forecast;
- Delivery time and cost optimisation;
- Customer support, resolving problems and complaints; 
- participation in software development and testing utilites intended for customers;
- Webinars, staff and customers training.

December 2012 — December 2013
1 year 1 month
NOMOS Bank, Moscow
Lead verification group specialist
Data entry, processing loan application data.
Position: support
Category: Java
Experience: 0.5 years | English: intermediate


Specialist of technical support
Nov 2018 to date    
TraderEvolution
A multi-market trading platform provider offering tailored solutions to banks and brokers worldwide. 

Specialist of technical support 
July 2017 to Oct 2018 (1 year 4 months)
ExpertSolution  
Automation systems for HORECA enterprises 
Support for applications for the hotel and restaurant/сafe/fast-food business. Working with databases MS SQL Server.

Specialist of technical support
July 2016  to July 2017 (1 year)
GMS Service 
Business accounting automation system GMS 
Support for ERP system (back-office and front-end applications). Working with databases MS SQL Server.

no-IT experience
Chief specialist in working with corporate clients 
Jul 2012 - Nov 2014 (2 years 5 months)
Aktabank (bank)
Lending and servicing of legal entities. Financial and economic analysis of the business.

Head of a bank branch
Jan 2011 - Jul 2012 (1 year 6 months)
Promekonombank (bank)
Bank branch management (single branch in Dnipro region, the staff consisted of 5 employees).

Credit risk specialist
Nov 2009 - Jan 2011 (1 year 3 months)
The main office of PrivatBank (bank)
Bank reserves formation (calculation control); automation process of bank reserves formation (technical tasks for developers, process implementation in bank branches); data preparation for bank board/regulator/audits.

Sales manager
Dec 2007 - Oct 2009 (1 year 11 months)
Urpack (plastic package manufacture)
Wholesale distribution of plastic packaging (over 500 kg) for business clients (B2B sales).

Economist of the corporate lending
Sep 2005 - Nov 2007 (2 years 3 months)
Agrobank (bank)
Lending and servicing of legal entities. Financial and economic analysis of the business.
Position: support
Category: Support
Experience: 3 years | English: pre

Pass 3Dmaya courses
3Dmaya.com
Technical support
from may 2019 to April 2022
company IT4Medicine

Responsibility:
- bug registration
- fix bugs
- consultation on the company's product
- outgoing calls
- receiving incoming calls

Sales Manager
from 07.2016 to 06.2017 (11 months)
FOP “Umbra” - products for artists, Kiev (Sale of art materials).

Responsibility:

Coordination of the online art goods store;
Work with clients;
Planning the purchase of goods;
Sending goods;
Conducting financial accounting.

Assistant director
from 02.2016 to 01.2017 (11 months)
Drawing Studio “Power of Art”, Kiev (Learning people painting and drawing)

Responsibility:

- Attracting customers;
- Content Management;
- Video, photography;
- Installation;
- Teaching painting;
- Recruitment.

Laboratory assistant at the FIOT department
з 08.2013 по 05.2014 (9 months)
NTUU "KPI", Kiev (Development of an internal KPI website for database interaction)

Responsibility:

- work with MySQL databases;
- improvement of the KPI website;
- development of internal programs in C #;
- testing site and database.

Education
Kiev Slavic University. Enterprise economics, accountant, Kiev. Master's program, from 09.2006 to 12.2012.

Additional education
online course ctrlpaint.com (2018, 2 months);
Way Up, web-design (2017, 2 months);
Art Studio (2014-2017, 3 years);
The course “Fundamentals of Software Testing” (2017, 1 month);	
Unit factory. C programming language (2016, 1 month);
Basics of C # Programming with NTUU "KPI" (2014);
Basics of web programming HTML, CSS, JavaScript, jQuery (2013);
Other skills and achievements
My computer skills also include:
Adobe Photoshop;
Blender;
ZBrush;
Adobe Premier Pro;
Adobe After Effects;
Adobe Illustrator;
Camtasia Studio8;
Microsoft Office;
Get more expirience and new in design
Position: support
Category: Support
Experience: 0 years | English: intermediate

missing.
There is no work experience. I want to develop in the direction of Customer or technical support. Because I am the kind of person who loves and wants to communicate with people. Regarding experience in communication with foreign users - it is present. I have friends with whom I communicate in order to have practice and in order to develop.
Position: support
Category: Other
Experience: 0 years | English: intermediate

29.09-12.12.2022- "Career Development in IT" course
improvement: features of project development and teamwork, understanding of the product development process.

23.01-12.02.2023 - "TECHNICAL WEEKS" course
improvement: work in the field of computer engineering and basic aspects of work on the project
Without work experience. The desire to acquire a new profession, master new skills and knowledge. I have programming skills for elementary arithmetic programs in Python and C++, I am familiar with the Microsoft Office suite, and I have web design skills.
Position: support
Category: Support
Experience: 3 years | English: pre

I have reached a good level of team management, I have good negotiation skills. The strongest skill is I can convince a person of what I need.
Worked as a manager (operator) for 3 years, remotely. She coped with the tasks successfully. Then she worked as an administrator (she was promoted), for about 3 months and to this day (remotely). Before the home task, recruit a team, train and supervise throughout the work.
I expect decent, timely payment, free education, and I am ready to try for the good of the company.