lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical support
Category: Support
Experience: 6 years | English: fluent


Technical Support at VisaHQ.
• Troubleshooting technical
issues;
• communicating with
customers to get to the root of
their problem;
• acknowledging and resolving
customer complaints;
• communicating with dev team
to resolve the problem;
• creating Jira task for dev team;
• following up with clients to
ensure the problem is resolved;
• writing technical manuals to
train new managers;
• resolving login and account
settings issues.

IT Client Relationship Manager.
• Searching for new potential
clients;
• negotiating with customers;
• identifying customer needs of
services provided by the
company;
• receiving and processing
customer orders;
• approval of the necessary
legal and financial documents
bound with mutual
cooperation;
• interaction with business units
for the purpose of fulfillment of
tasks.
Position: Technical support
Category: Support
Experience: 0 years | English: intermediate

Throughout my professional journey, I have focused on the development and management of accounts on various marketplaces. My expertise in this field has allowed me to create and optimize accounts that have achieved impressive sales figures.

I studied previous sales experiences on different marketplaces and analyzed demand and competition to develop strategies aimed at achieving maximum results. By implementing effective marketing methods, optimizing product descriptions, and managing customer feedback, I achieved significant sales growth and improved market reputation.

Account management encompassed daily monitoring of sales performance, analyzing the effectiveness of advertising campaigns, and refining strategies based on acquired data.

My expertise in account management on marketplaces has helped me achieve high sales figures and expand business volumes.
The main specialization was launching an online store with further maintenance of its function. In addition, additional sales launch on the marketplaces and its promotion, control of remaining products and prices, collection and processing of all necessary information about the product. I used the Java language to collect and process
information.
Good people, interesting projects.
Position: Technical support
Category: Support
Experience: 1 years | English: upper


With technical education and the following skills I am looking for new job opportunities. 

Stack of technologies:  
- PostgreSQL 
- Excel, Origin
- Jira (Agile)
- Git/Bitbucket
- XML/REST API
- Linux/Windows (terminal use experience), 
- ElasticSearch (Kibana), logs analyse (monitoring and troubleshooting)

Previous experience:
Clinical Research 
Main responsibilities:
- collecting and analyzing data obtained from research
- operation and processing of large amounts of data
- work with clinical trials software - 'OpenClinica'
- communication with laboratories and investigators regarding projects
- verifications of the procedures of the study according to the study protocol
- reviewing relevant documentations
- making training to the hospital's staff accroding to new orders and projects

I am a team player that wants to improve technical skills and be a important part of working project.

English - upper-intermediate.
Position: Technical support
Category: Support
Experience: 0 years | English: upper

I speak english fluently, worked in link building sphere.
I've been in UK, lived there for a few month in exchange program.
Worked as a Link builder on freelance. 
I'm searching for some growing in IT sphere, also i want to try working as a customer support or anything similar. I'm open for learning and i will do my best to do so. 
IT sphere is new start for me, i worked in automotive engineering sphere.
I want to grow and learn, searching for some fresh start without experience.
Position: Technical support
Category: Support
Experience: 1.5 years | English: fluent

97% - CSAT
Proactive contact with clients
Articles for Help Centre
• worked in Fintech and in airline industry
• analyzed purchase data to improve efficiency 
• support customers via chat, emails and calls
• assisted customer with services
• problem-solving as a daily basis 
• wrote reports 
• JIRA, Zendesk, Figma, MS Excel, Tableau, Intercom
Please don't contact me, if you have: 
- night shift
- calls
Position: Technical support
Category: Other
Experience: 2 years | English: intermediate

Increased the quality of the projects in which I took part.
WORK EXPERIENCE:
1. TECHNICAL SPECIALIST | AUGUST 2018 - CURRENTLY
WORKING HERE
- Working with RFID equipment at UHF, HF, LF, RTLS frequencies, such as Alien,
- Impinj, Mifare, ACS.
- Testing software.
- Writing small softwares for customers, using Java language.
- Writing technical instructions on how to use the programs for a particular RFID equipment.
- Conducting pilot projects for the implementation of RFID.
- Customer consultation regarding equipment issues.
- Hardware diagnostics.
- Soldering coaxial cables and different electrical boards.
- Working with acces control systems.
- Coding cards in accordance with the statement of work.
- Testing RFID readers, tags, antennas and writing reports with results.
Implementing RFID automation solutions.
2. SOFTWARE ENGINEER | UTLS LIFT & ELEVATOR | MARCH 2018 -
AUGUST 2018
- Working with Omron equipment.
- Writing programmes for PLC, using industrial languages.
- Writing programmes for STM32 boards.
- Drawing electrical circuits.
- Mounting of elevator systems.
Expectations are small, interesting and not routine work. I would also like to add that for me the trust from the management, it is also very important.
Position: Technical support
Category: Support
Experience: 5 years | English: upper

New software queue management system
transitions was led by me in one of the biggest bank.
Writing a technical specification for queue managment
system to one the biggest ukrainian bank. (a detailed
and comprehensive document that describes all
technical procedures related to product development
and CRM integration)
Customer L3 support
Software testing and bug report
Close contact with R&D team in Sweden
Foreign business trips (education and deploying new
equipment)
Experience in PC Hardware/Software
configurations/installations and upgrades, networking, troubleshooting and technical support
Understanding of software development life cycle
Experience different types of testing - black box testing, functional, GUI testing, regression, performance testing,localization.
Position: Technical support.
Category: Support
Experience: 3 years | English: upper

I am proud that our team, of which I am a part, has created a high-quality and streamlined service for clients. For example, one of my initiatives was the structuring of problem tickets in Trello.
Almost 2 years of experience in technical support of the trading platform. Almost 1 year experience at big, tech project. During this time I learned to organize an effective system of communication between customers, developers and colleagues. Ability to navigate in log files, create tasks with a clear description of the problem. Ability to work with tools such as: Trello, CRM systems, work with client admin system etc.
I am interested in projects where I can change something and create new, or replace the old, non-effective. Also those projects where ideas are listened to. And projects that directly talk about problems.
Position: Technical Support
Category: Support
Experience: 7 years | English: intermediate

I took part in Senior Experten Service (SES) and helped to improve the organization of structural divisions at the enterprise. I am performing also quick and effective customer support. I speak German fluently.
07. 2019 - present - AddSalesforce LLC – Customer Support Agent:
	Communicate with current and potential clients via telephone, email, online chat, or social media; 
	Maintain updated knowledge of all company products and services;
	Document personal information to create, update, or adjust customer accounts;
	Provide and respond to feedback about any aspect of the job or its duties; 
	Provide information and instructions about relevant products and services;
	Make product and service suggestions to meet the customer’s specific needs;
	Collect and record customer feedback and information, and share with appropriate departments and team members;
	Attend all required customer service-related meetings;
	Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
	Build sustainable relationships of trust through open and interactive communication Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies.

04.2019 - 06.2019 - Unisoft Book Factory – Interpreter (German/Russian/German, consecutive translation):
	Provide parties with clear and exact translations of written materials, and interpretations of verbal communication;
	Provide interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication;
	Take part in the international project "Senior Expert Service" (Germany) Completion of daily activity logs and other documentation;
	Comply with applicable ethics and standards.

08.2018 - 05.2021 - Self-employment – Tutor for children and students (German):
	Tutor children and students on an individual basis
	Plan, prepare and deliver lessons to a range of classes and age groups Prepare and set tests, examination papers and exercises
	Create lesson plans and modify them accordingly throughout the year Create a positive educational climate for students to learn in
Position: Technical Support
Category: JavaScript
Experience: 2.5 years | English: intermediate


2018 - 2019
Wall web studio / WebSite Administrator
Among the main responsibilities: site administration, user support in the chat format, communication with the department of design, development, solving server problems and setting up domain configurations. 

2019 - 2021
Wow Digital Marketing / Technical Support Agent | L3
Working with the internal CRM system, working with hosting (Keitaro, Vesta, Ovh,
CloudFlare), working with API, FTP, solving and debugging all technical issues of affiliates, integrating domains into CRM and their further configuration, in the process we used MatterMost, YouTrack, AffBuddy.

2021 - 2023
Wow Digital Marketing / Junior Front-End Developer
Layout of landing pages, communication with the design department,
uploading/downloading landing pages, finalizing the existing code
Position: Technical Support
Category: Support
Experience: 4 years | English: intermediate


2nd line support 
May 2018 – July 2022 
Company  AssemblerLeraData 
 
Searching and solution of server/client errors; 
Writing process automation scripts; 
Testing and implementation of technical functionality; 
Drafting of technical specifications for projects; 
Processing incoming customers requests; 
Training of employments; 
Writing instructions; 
 
QA 
November 2021 – February 2022 
Company Fibergate Digita 

QA 
April 2018 – August 2018 
Company Appus Studio 
 
 
Project manager 
September 2017 – April 2018 
Company Shintio 
 
Writing technical requirements for projects; 
Distribution of tasks, monitoring and control of tasks/projects; 
Functional testing; 
Client communication; 

Project manager / Business analytic 
February 2017 – September 2017
Company  NISA 8020 
 
Building business processes of client companies; 
Drafting UML diagrams and models of BPMN business processes; 
Writing technical requirements for the development department to automate business processes; Product testing; 
Analysis, setting and description of tasks to eliminate errors; 
Training clients on how to use the software;
Position: Technical Support
Category: Support
Experience: 2 years | English: intermediate


4Service: IT-specialist. 
- coach internal managers;
- create feature and bug requests;
- communicate with important company clients;
Ajax: Technical Support.
- support clients;
- create bug requests.
- test devices and create service requests.
I'm looking for great company with big ambitions and clear mission.
Position: Technical Support
Category: Support
Experience: 6 years | English: upper

Many resolved technical issue throughout the years, many satisfied customers and merchants, created many technical tasks for the devs after in-depth investigation, held meetings, communicated with different teams, team leaders, and managers. Navigated and supervised many newbies in two companies.
5 years in the Customer Support field. 2 years as a Technical Support Agent in FinTech.

Technical Support Agent | Praxis - Atlas.tec | August 2021 – now
- L2 support level
- REST API (JSON)
- Logs analysis and investigation of technical issues by thorough analysis with the development team
- API documentation review
- Client-related administration and account configuration
- Communication with merchants and payment providers
- Creating and maintaining tasks in Jira and Monday, conducting daily meetings, tracking and active communication with developers on the ongoing tasks 

Part-time Supervisor | Namecheap, inc | March 2021 – August 2021
- Deliver lectures and workshops on related technical, procedural and corporate culture aspects
- Provide day-to-day feedback on the trainees’ work 
- Organisation of the working load for trainees 

Customer Support Representative | Namecheap, inc | Nov 2016 - March 2021
- Providing excellent customer service via tickets and chats
- Communicating customer feedback to the corresponding departments
- Developing and maintaining in-depth product knowledge
- Creating and maintaining external and internal documentation
- Performing other department related regular and adhoc tasks
Position: Technical Support
Category: Support
Experience: 6 years | English: upper

Got a developer position without technical background in the beginning.
Built strong support tech team from non-technical agents.
Troublesooting is my second name.
Alpha Serve - software product company.
12.2022 - now: technical support.
Responsibilities: client's support request receiving, analyzation, reply, reproduce the user case, create tasks for the improvement/fix, lead the case till the resolution.
Tasks testing.
Documentation wrighting.

M2E Finance Limited – software product company.
08.2016-12.2019: customer support agent.
01.2020-08.2021: beta-test team lead, second-level of support/technical support team lead.
08.2021-04.2022: junior PHP developer.

Customer support agent.
Responsibilities: product knowledge and ability to provide explanations and investigation details for customers or trainees; customers' requests accepting in ticket system; ability to work in the flow: accept request, analyze and prioritize them, either respond on the fly or assign on agents according to their skills and current requests load; leading dedicated requests during the communication with customer, investigation and second level of support investigation; responsibility for systems with provided access; work with premium customers; billing requests solving; providing basic technical investigations and system fixing; leading dedicated customer on-boarding projects; new features beta-test, trainee mentoring.
Beta-test team lead, second-level of support team lead.
Responsibilities: providing technical-related or advanced-difficulty investigations; providing explanations to support agents; creating tasks (Jira) for developers to fix bugs; adjust functionality of the product or implement suggestions and ideas for product impovements from agents and customers; code customization implementations; SQL queries designing; analyzing product features and suggest tasks to improve the functionality; new versions beta-testing (find a customer volunteer and test supervision); team-mates mentoring.
Junior PHP developer.
Developing tasks realization, tasks discussion with team-mates, functionality brainstorming, creating, updating and leading tasks in the system (during my work we moved from Jira to GitLab), solving support tasks and further functionality adjustment in accordance to found bug or customer needs, abidance of Scrum and Kanban attributes, attending and participating meetings.
I'll consider any kind of proposition related to my skills and previous experience, except proactive sales - I don't have proper temper for such kind of job, I'm more investigation person. My previous experiance is variegated. It included different projects, which were leaded on my own initiative and a lot of education, which I'm not afraid of. Considering this I'm open for various propositions.
Position: Technical Support
Category: Support
Experience: 2 years | English: upper


As a Customer Support Engineer I was:
Providing VoIP and SMS quality assurance, also client support
Creating curriculum programs
Providing customer consultation on technical questions
Setting and keeping stable routes for clients
Working with other teams with using Jira, Slack
Making workflow improvements for team
Position: Technical Support
Category: Support
Experience: 1.5 years | English: upper


As a technical support agent, I managed to improve my communication and technical skills. Advised clients on various types of problems, worked with various services related to logistics. Also analyzed large data sets.
Position: Technical Support
Category: Support
Experience: 1.5 years | English: upper


As a Technical Support Engineer, I was responsible for providing technical support to clients through inbound calls, emails, and chat. My main objective was to resolve complex technical issues for clients in a timely and effective manner, while ensuring exceptional customer service.

Some of my key achievements in this role include:

Successfully resolved a high volume of technical issues for clients, resulting in improved satisfaction.
Implemented a new process to streamline the support process and improve efficiency.
Consistently received positive feedback from clients for my excellent communication skills and ability to resolve technical issues in a professional and friendly manner.
In this role, I honed my skills in troubleshooting, problem-solving, and customer service, and I am confident in my ability to provide valuable technical support to clients.
Position: Technical Support
Category: Support
Experience: 0 years | English: fluent

Certifications: Google IT Support Professional Certificate, Cisco CCNA (in progress)
Completed Google IT Support course, gaining comprehensive knowledge in troubleshooting hardware and software issues, networking, operating systems, and security.
Currently pursuing Cisco CCNA certification to deepen knowledge in network infrastructure and further enhance troubleshooting skills.
Position: Technical Support
Category: Support
Experience: 0 years | English: fluent


-Conducted instructions
-Responsible for fire safety
-Medical examinations for employees
-Developed documents for Health and Safety
-Communication with contractors
-Communication with government agencies
Position: Technical Support
Category: Support
Experience: 0 years | English: upper


Course FreeCodeCamp :
- JavaScript Algorithms and Data Structures
- Responsive Web Design
- In process Front End Development Libraries
-Learning the basic of Web development,solve the different tasks.
-Сompleted English language courses with a B2 certificate
-Study at the National Aviation University at the Faculty of Computer Engineering(System Programming)
Position: Technical Support
Category: Support
Experience: 2 years | English: upper


Currently working on the project Pixellot for 2 years, which is actually processing with AI-automated video production.
Providing support via HelpDesk tickets and Slack.
I, as Tech Support, improve the quality of the events, monitor issues if it happens during the stream, and fix problems with the cameras and systems ( Windows + Linux ). For monitoring and analyzing issues, we are using such platforms as Grafana, Postman, and Papertrail.
English level: B2
Working with win logs
Fluent OS from Win7 till Win11
Position: Technical Support
Category: Other
Experience: 4 years | English: upper

Automated several processes with Google Apps Script. By my count, it saved up to 60-70% of the workload needed before.

Developed the script written on bash&apple script. Script automated the onboarding procedure of product introduction to new customers. Script decreased the onboarding procedure duration from 100% to 40%.
Customer Support Specialist Dec 2020 - Nov 2021
BetterMe: Health & Fitness, Lutsk, Ukraine
• Helping Customers with their issues/questions/requests regarding the BetterMe app via email.
• Working with 100+ google sheets, uniting them into the ecosystem for company purposes. Implementing usage of google sheets formulas according to my tasks. Automated several processes with Google Apps Script. By my count, it saved up to 60-70% of the workload needed before.
Senior Technical Support Specialist Dec 2019 - Feb 2021
Clario Tech Limited, Lutsk, Ukraine
• Resolving different Security&Privacy related issues and requests. Mainly it was done in the area of macOS, iOS, and Android systems, social media accounts, etc.
• Unique requests regarding a variety of situations in life or preventing them.
• Guiding customers about digital hygiene. Forewarned is forearmed.
Middle Technical Support Representative Sep 2018 - Dec 2019
Kromtech, Lutsk, Ukraine
• Helping customers with software-related issues in the field of macOS, iOS, Android, and Windows systems.
• Developed the script written on bash&apple script. Script automated the onboarding procedure of product introduction to new customers. Script decreased the onboarding procedure duration from 100% to 40%.
Position: Technical Support
Category: Support
Experience: 0 years | English: upper


Don`t have experience in IT, worked mostly in the field of repair. I have knowledge of the technical part of PC/notebooks/servers, drones (mostly DJI), smartphones, analog/digital cameras, audio equipment, bicycles, etc. I also have technical support skills (troubleshooting customer`s devices/software via chat/call). Education - bachelor degree in cybersecurity. Confident PC user (Windows, Linux), little programming experience (Python).
Position: Technical Support
Category: Support
Experience: 2.5 years | English: fluent

Designed a SharePoint site and migrated files from on premise file sever to the cloud for improved user experience and collaboration. 
Led a team in developing a cloud adoption strategy and successfully moved 147 to adopters.
English speaking Technical support professional with experience in the manufacturing and telecommunications industry. I help users install, troubleshoot and maintain computer systems and networks. 
I have a track record of reducing ticket resolution time by 33%, resolving issues as they arrive in a timely manner. 
I also have experience maintaining and managing user accounts in Azure Active Directory and Active Directory.