lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper


Experience with sales made me stongly sure, that future work will be bonded with people side of information technology. My best qualities: quick learner, can take a responsibility, appreciate working with people. As barista I completed different tusks of technical and administrative areas.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: upper


For now I have at least 3 year's experience in Customer Care. I have been working for cryptocurrency company as a verifier for 1 year. My main duties were assisting clients on documents for verification and checking their authenticity. At the moment I work as a Customer Support Representative in Gambling company. I provide clients with quick and effective support via chat; resolve their financial and technical issues along with my colleagues. I have worked with Webim, Zendesk Dashboard, Jira, Confluence. 
Now I would like to cooperate with other companies. Also I would like to work as a Team Leader - I think my experience and skills allow me to try it.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: fluent

Planning to pass IELTS in the near future. Right now obtaining my international TEFL Certificate. 
Working on my driving license as well.
Have visited dozens of Teaching Conferences, psychological and self-improving trainings.
For the last 10 years I've been working in different English-related domains. Have great experience in Client & Service managing. For almost a year I had a chance to work in the Polish Logistic Company dealing with paperwork and shipments, talking to clients, etc. Lately I've been working in an IT company as an English Instructor & Internal Communication Manager.
Love helping people, troubleshooting, communicating. Wanna try something new. Teaching English was really challenging and insightful, but I want to try myself in a bit different domain. I believe my set of skills will make me a good Customer Care Expert, Service Manager, Customer Support Specialist. Quick learner. Can perfectly work with deadlines.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: upper


For two years, I worked on an IT security project. I performed tasks related to customer support activities and also partly in testing the interface, writing project documentation and translating into and from German and English.
Preferably to avoid cold calls and this type of telemarketing.
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper

Higher Education of International Relations in Vasyl Stefanyk Precarpathian National University (Ivano-Frankivsk).
Freelancer (Translations of English, Russian and Ukrainian languages); waitress in Grand America Bar and Kitchen (3 months, Ivano-Frankivsk).
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper


Had been working in Wargaming, especially on World of Tanks and World of Tanks Blitz projects. Compiled documentation in Confluence for other employees' work (complete set of macros and explanations of when to use them), which I update and maintain almost every week, working with Jira (creating L1 incidents), consulting with the whole spectrum of employees around the world regarding my area of expertise. 

Also, I have a second, part-time project, where I work as an English/Russian to Ukrainian translator/editor/content maker - PSDinfo, created by army veterans with colossal battle experience. The community was created to share experiences and to find information on military matters (tactical medicine, weapons and instructions for their use, both friendly and enemy equipment) easily. 
Main responsibilities and experience: 
1. Went from being as self-motivated writer to a manager of 7 writers/translators, with 2 articles per day every day since the war unleashed
2. Co-working with United24 as a copywriter/consultant.

Want to improve combine experience from both of this project in one, as a community manager or project manager.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper

My achievements at the previous company are:

1) Composing and implementing 6 policies and procedures within the CS Department;
2) Completing 2 files of recommendations on mental and physical health;
3) Improving the probation period process for CS newcomers;
4) Establishing the workflow for handling engineers’ requests;
5) Enhancing the process of writing shift reports;
6) Initiating the practice of departmentwide birthday celebrations.

During my role as a team lead, my team had 3 promotions (one person advanced to a Team Lead, one - to a Trainee, and one more became an Assistant), as well as one employee was assigned to an L2 task.

The Team led by me has consistently produced one of the best KPIs. 

As per the anonymous survey, my team members were legitimately satisfied with the work environment and management.
Hello! I'm Kate, and I would like to work in Customer Support because I truly enjoy the interaction with people and find no problem answering even the most trivial questions.

Ring Ukraine

May 2018 - Present
Technical Customer Support Team Lead

November 2017 – May 2018
Technical Customer Support Agent

- Ensuring the best quality of service provided for our clients;  

- Collaborating with the Development Team on issues escalation;

- Managing the Team (monitoring KPI performance; addressing disciplinary and performance problems; creating a positive working environment; team members development);

- Carrying out HR tasks and requests within the CS Department (policies, procedures development and organization, interviewing candidates to the Customer Support Agent position, managing the probation period processes, taking care of difficult situations due to the conflicts).

Colonnade Ukraine, Kyiv 
March 2016 – November 2017 
Manager of Administrative Department

Grooming Pets, Kyiv 
December 2015 – December 2016 
Assistant Manager

TAS insurance group PJSC, Kyiv 
May 2015 – March 2016 
Coordinator of Underwriting and Reinsurance Department

Allianz Ukraine, Kyiv 
November 2013 – March 2015 
Leading specialist of Insurance contracts in stocktaking and controlling Department
I want to find a job which gives me the opportunity to assist customers through email or chat.
Position: Customer Support Representative
Category: Support
Experience: 6 years | English: basic


Hello, my name is Alexander.
I am a customer technical support specialist with 6 years of experience.
Communication and solving problems with users took place on the UserEcho service and social networks such as Facebook, VK.
Help and user support performed verbally in Russian, Ukrainian,  English A1 and many other languages of the world.
Within the support service, I was responsible for supporting users of the company's products, such as Ummy Video Downloader, Savefrom.Net website, Savefrom.Net helper, Televzr.
I dealt with cases of different complexity, starting with simple text instructions, ending with solving or finding a problem through Team Viewer, and further forwarding the information to the developers and product manager.
On a typical business day, I handled an average of 100 hits from users.
Hobbies: cycling, watching great movies, listening to music.
I want to find a promising company in which it will be pleasant to work and develop.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: upper


Hello, my name is Kostiantyn, and I am a Customer Support Representative with a strong background in this field of activity. Over the past two years, I have gained experience working in various remote positions, where I have developed expertise in managing customer subscriptions, providing technical support, and resolving billing inquiries.

As a Customer Support Representative at Namecheap, a leading domain, hosting, and websites service company, I managed customer subscriptions which allowed them to register their domain names and use hosting services. My responsibilities included registering new orders, upgrading or downgrading customers' plans, and helping customers connect their domain names to the hosting. I also assisted customers in installing SSL certificates and resolved any issues they encountered through chats or tickets.

At Skelar, I have been working for the Howly project as a Technical Expert through communication with the customers in chats and as a Billing Agent in tickets and calls. My role here is providing technical support, handling billing inquiries, and assisting customers in resolving any issues they encountered on the platform. Speaking about the project, Howly is an online platform where users can receive full consultations from the best beauty experts, electronic engineers, financial consultants, and other top specialists at any time of the day and night.

Aside from my work, I have a passion for playing the piano and enjoy retro themes. I believe in continuous growth and am always eager to enhance my knowledge in diverse areas. I have a friendly and open nature, which allows me to connect with others easily. Overall, I am a dedicated and passionate individual who enjoys communicating with people and helping them solve their problems. My dedication to work and personal growth drives me to improve continually and achieve new milestones.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper


Hello! My name is Nagornaya Iryna. I’m the customer support representative. Summary I worked for more than 6 years with the client service sphere. It begins from the museum guide where I worked with people all around the world and continued in restaurants from the waitress to a manager. I know how to be stressful and resolve situations from zero to hero.

My last place of work where I played my role in the development of a new application between project managers and developers. Which was based on previously collected by my feedback and suggestions from the clients. The company which creates such amazing products well known as Hey-Clay and PIXIO they started from Kickstarter and now — won the Red Dot Award for design and unique ideas.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper


Hello, my name is Olena. I’m from Kyiv.
I have 2 degrees: teacher of English and German languages (honors degree) and Master of Finance ( external mode of education). 
As for my work experience I`ve been working as a vice dean of the International faculty at KMU for the past 4 years. I am coordinating students during their studies and providing day-to-day support
I work effectively with the group of young learners and motivate them to achieve individual targets and accomplish certain tasks.
Also I participate in the development of strategic directions for the Faculty. My promotion to the vice dean position took place after the half a year of my work as a junior manager. Among my achievements are:
1.	Implemented measures to improve the educational process.
2.	Simplified part of the document flow.
3.	Improved the system of interaction and communication between the faculty administration and foreign students.
4.	Trained 3 new employees.


I have prior experience in sales and marketing as well.

As a person I possess such qualities as responsibility, discipline, flexibility, paying special attention to details and communicative skills.
I would like to apply for the position related to Customer support because I am sure that my relevant education and professional background allow me to contribute to the company even if I don’t have experience within its industry.
I won't be able to take night shifts
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent


Hi! I'll start looking for a new job soon. I'll be happy to see your propositions!



 A communication professional with almost 8 years of experience in international retail environmental environments and the gambling industry (the casino, sports betting).

Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through as well as implement additional processes that drive profitability. 

Unfortunately, the project I worked on for the last 2 years is closing. Over the years, we have created a strong professional Customer support team where I improved my professional skills. Now I face a new challenge - looking for a new project. I do hope to find my family as soon as possible.

 

I am able to work in:
Zendesk, Webim, Netrox, Looker, Amelco CRM, Apco, Bet Construct CRM, Safe Charge, Intercom, casino systems ( Netent, Evolution, Wazdan), etc. 

Experience and skills:

Gambling industry
Risk fraud payments knowledge
Responsible gambling knowledge
Full package of soft skills
Quality assurance for Customer support and a great QA system
Ready for implementation procedures and CS rules  A communication professional with almost 8 years of experience in international retail environmental environments and the gambling industry (the casino, sports betting).
Customer Support Representative - NDA - 5 months 
Customer Support Representative - BetBull - 2 years (England betting company, the casino and sports)

Customer support representative - F3nix - 5 casino projects - 6 month (the casino)

Brand/Sales manager Internet shop on Instagram. SEO, SMM. Consulting and customer service, confirming orders and arranging delivery.

Sales assistant, cashier Pull and Bear (Inditex) 3.5 years - A proven and valuable member of the sales and customer service team in a challenging and rapidly changing and evolving environment. Global exposure and experience in a large, international company.  Assist and support customers in making decisions, excellent service and customer support skills. Almost 4 years of success and achievement in this rapidly growing company. Sales assistant, cashier, customer service.

Sales manager Glory trade 6 months - Creation of online stores on the ETSY platform. SEO, SMM.

Sales manager "I wear shop" -  4 years - The Instagram shop,  SEO, SMM, Google Awards, ordering, shipping, customer service, payments.
Position: Customer Support Representative
Category: Support
Experience: 4 years | English: fluent

-Taras Shevchenko National University of Kyiv
*Ukrainian Language/Certificate 	September 2019 - June 2020

-British Council	
*EnglishScore Core Skills Certificate	May 2022
Level: C1

- Ministry of Digital Transformation of Ukraine	
*ICDL Ukrainian Digital Citizen	August 2022
Score: 21
Hi, I'm Abdurahman , an emerging Technical Support Specialist and Customer Service Professional with experience in communications, sales, and account management.

What do I bring to my team? obsession with getting things done quickly and efficiently, hunger for learning, impeccable language skills, phenomenal communication skills, and youthful energy. My most useful skill? Combining my energy, creativity, and analytical skills to execute vision-driven, knowledge-based, and well-planned company targets. What I believe is that good things come to those who work hard and smart.

I'm driven by my curiosity, thirst for learning, and passion for helping others. I want to know how I can help accelerate your company's success, and work collaboratively to achieve the best solutions.

What else should you know about me? I love to travel, read political books, and work out! My motto is if you wanna win the lottery you have to make the money to buy a ticket.

If you have any questions or simply want to chat, let's have a chat!
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: upper


Hi there!
My name is Aliona, and I'd love to assist your customers. Throughout my life,
I've been involved in various roles that required frequent communication with
clients, so I'm confident in my ability to handle this field with finesse. I believe
that we can work together to build an outstanding reputation for your company.
After all, as the saying goes, customer support is the face of any business.

Customer Support Representative | SmartTrader Labs

August 2019 – December 2021
My responsibilities:
• ensured customer satisfaction and provided professional customer support via live chat and emails;
• acknowledged and resolved customer complaints;
• remoted into clients’ PCs to resolve the hardest issues;
• kept a record of all the customers' cases in Salesforce (Lightning);
• escalated the most unusual issues to Tier 2;
• found the issues on clients’ accounts, checked them on our side and created tickets if they needed to be fixed by other departments;
• helped the rest of the team in case they needed assistance/any help;

During my time at the company, I was recognized as the Best Employee of the
Year in Customer Support and received multiple salary increases.

Customer Support Representative | Open Solution

September 2017 - September 2018
• Troubleshooted customers’ issues via calls, chats, and e-mails (tickets);
• processed orders, forms, applications, and requests;
• recorded customer interactions, transactions, comments, and complaints;
• verified clients’ pages with provided documents;
• performed tasks in Jira;
• was promoted to a senior role and managed a team of junior customer service representatives.

In conclusion:
• use Windows, Mac OS, Linux | MS Office programs | Jira (Atlassian), Trello,
Salesforce (+Lightning), HelpDesk, LogMeIn, ISL Pronto + ISL Light,
Infusionsoft, Recurly | Google Docs | Calendly, Go to Webinar, Zoom |
• always focused on doing my best and helping customers in addressing the issues.
Position: Customer Support Representative
Category: Support
Experience: 5 years | English: fluent


I am a hands-on, collaborative, creative thinker who is passionate about communication, management, and creation. I have extensive 5-year Customer Service experience working in SaaS, E-Commerce, and B2B. I am proficient in using Jira and similar project management tools and systems, Microsoft Office, and data visualization software such as Kibana, etc. Demonstrate a can-do attitude, a firm level of confidence, have strong verbal and written communication skills.
I am sure that my work experience and deep desire to learn and acquire new skills would make me a valuable asset.
Position: Customer Support Representative
Category: Support
Experience: 0.5 years | English: fluent


I am currently an SEO copywriter able to create easy-to-digest and enjoyable articles. I have experience as an ESL teacher for over two years. I have also worked as a personal assistant in a student start-up, where I communicated and assisted potential clients. More recently, I have become acquainted with using Freshworks, Backend, and Livechat to help satisfy customers' needs. In the administrative department at a veterinary college, I honed my Microsoft Excel (and data entry in general) skills. I have experience serving as a P.A. to the Head of Ministry at my youth church, where I assist in writing and sending out letters, collating data, and organizing events. Lastly, I have experience as a researcher studying education in developing countries and ways to improve it. All these have enabled me to work efficiently and be adaptable in any work/multicultural setting.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: fluent


I am dedicated to providing quality care for ultimate customer satisfaction, proving my ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems through multiple communications channels, such as e-mail, phone and chat. I developed
excellent time management skills combined with a superior knowledge of the customer service industry. I can confidently say that I am a hardworking team player, and ready to join my next team.
In this position i have:
• Handled customer calls and responded to queries about services, product, and billing.
• Worked to address all customer concerns in a timely and effective manner.
• Handled large volume of calls and chats on a day-to-day basis with a sense of calm and good work ethic.
• Developed successful tactics to help customers.
• Worked to understand the needs of each customer.
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper


I don't have experience in customer support, but I have worked in a restaurant and gained crucial skills:
- Made sure orders were accurate and on time, showing attention to detail and good time management.
- Solved problems by handling unexpected situations and changes in orders.
- Stayed calm and focused during busy times, managing stress and pressure effectively.
- Kept track of ingredients, managing inventory, and being detail-oriented.
- Fixed customer concerns professionally, resolving issues and making customers satisfied.
Position: Customer Support Representative
Category: Support
Experience: 5 years | English: fluent

I am, by nature, optimizing everything I touch. I can help balancing the workflow of the projects I am working on. I can work with business clients as well as the end-customers, create rapport and healthy relationships with both.
I had several jobs in CS, first being a very stressful one with very high workload, including but not limited to calls (both incoming and outcoming), chats, emails and tickets. Worked there both as a Sale and a Customer Support.

Then I had a few smaller jobs, more sales-targetted.

Currently I have a very stable job in Technical Support. On it I've undergone additional deepened trainings in LinkedIn Learning under supervision of a Team Lead with over 20 years of experience in the Customer Support, who taught me a lot of things and helped me with creating a balanced workflow.
!nighttime

My current job has a low workload and is highly automated by me. I am looking for a side job with a good salary-workload balance. As I am looking to relocate to another city (and a few other ambitious plans), I am searching for a source of extra income which is best achieved by finding another job.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper


I have a 6 years experience in translation from English to Ukrainian and vice versa. As a customer support representative I solved customer's issues and provided help and instructions, handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. I used CRM, HelpDesk, Confluence for these purposes.