lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Support
Experience: 6 years | English: fluent

In my last role, I got to help customers who were frustrated with the COVID-19 protocols on the importance of adherence and I also assisted in clearing customers who were wrongly accused of not complying.
In my last role, I got to help customers who were frustrated with the COVID-19 protocols on the importance of adherence and I also assisted in clearing customers who were wrongly accused for not complying. So. I'm confident I'll be able to step in to this role and begin contributing quickly for you.
I am very passionate about Customer support so I'd be very excited for the opportunity to step into the role of a Customer Care Representative.

I want to grow into managing a team
As an adept Debt Recovery Officer, I have a well-rounded skill set in Complaints resolution and honed talent in managing accounts, and resolving conflicts including Sales and Performance, making me an ideal fit for Customer Support.  I am a recognized expert in communication and a communicative collaborator. Let me assist you with your business, Lets talk...
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

Being a great customer support representative is about having a combination of strong product area knowledge, excellent communication skills, and a commitment to providing outstanding customer service.
In my previous role as a customer support representative, I learned a lot about the importance of effective communication, problem-solving, and customer service. One of the most important aspects of my role was communicating with customers in a clear and concise manner. This involved not only using language that was easy for them to understand, but also listening carefully to their concerns and questions. I found that by being patient and empathetic, I was able to build trust with customers and help them feel confident in the solutions I was providing. Another key skill I developed in my role was problem-solving. It was my job to identify the root cause of the issue, troubleshoot the problem, and develop a solution that would resolve the issue as quickly as possible. Even when dealing with difficult or frustrated customers, I remained calm, professional, and focused on finding a solution that would meet their needs.
Overall, my experience in customer support taught me a lot about the importance of effective communication, problem-solving, and customer service. These skills have been invaluable in my career and have helped me succeed in a wide range of roles in the tech industry.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


In my previous role I supported online conferences using Zooom, Webex, MS Teams, set up and conducted live sessions using OBS, Knovio, Veracast, moderated meetings, collected meeetings data, troubleshoot issues, filled client's platfrom with branded content. 
Eager to join a new team to acquire new skills and maintain the highest level of customer support.
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent


In my role as an IT Technician/Support, I have completed various projects and tasks to provide efficient technical assistance to users. One notable project I worked on was the implementation of a centralized helpdesk system to streamline the support process. I collaborated with the team to assess user requirements, select a suitable helpdesk software, and configure it according to our needs. This involved creating custom ticket categories, automating ticket assignment based on expertise, and setting up knowledge base articles for self-service support.

Additionally, I have handled numerous troubleshooting tasks, ranging from diagnosing software issues to resolving hardware failures. For instance, I successfully resolved a complex network connectivity problem by conducting a comprehensive analysis of the network infrastructure, performing packet captures, and identifying the root cause. I then implemented the necessary changes, such as reconfiguring network switches and updating firmware, to restore network functionality.

Throughout these projects and tasks, I have utilized a variety of technologies. For helpdesk management, I employed a popular software solution that offered ticket tracking, escalation workflows, and reporting capabilities. In terms of troubleshooting, I utilized network analysis tools like Wireshark to capture and analyze network traffic, as well as remote access tools to provide assistance to users in different locations.

I am responsible for coordinating support activities, prioritizing tasks, and ensuring timely resolution of issues. I actively participate in team meetings to discuss ongoing projects, share knowledge, and propose improvements to enhance our support services.

As an IT Technician/Support, I am committed to continuous improvement. I aim to enhance my technical skills by staying updated with emerging technologies and industry trends. Additionally, I am working on developing my communication and problem-solving abilities to provide even better customer service. I actively seek feedback from users to identify areas of improvement and explore ways to optimize support processes, such as implementing new tools or refining existing workflows.

Overall, my goal is to deliver efficient and effective IT support, proactively address user needs, and contribute to the overall success of the IT team.
Position: Customer Support
Category: Support
Experience: 6 years | English: intermediate


In recent years, I have been studying and working for the many companies. I have experience in business correspondence and telephone conversations with leading foreign suppliers and clients. I also have experience in passenger service, in the field of aviation. I hope the resume will give an idea of my professional experience, qualifications and potential. I am certain that my experience and skills set would make me a great candidate for this position. If you are interested, I will be happy to answer all your questions during the interview.
Position: Customer Support
Category: Support
Experience: 9 years | English: upper

-Redused ATM downtime in the bank's network by 30 percent
-Developed, tested and integrated new software for the bank's terminals
-Trained new employees in the company
-8+ years of experience in telecommunication and IT
-Solved all problems and quickly achieved high goals in a short time period
- Interaction with customers on correction, maintenance, and support tasks;
- Troubleshooting for software products;
- Implementation, deployment, and support activities for Billing and Customer Care software:
CRM, Billing, Rating;
Using Jira, Confluence, PL/SQL Developer, PostgreSQL, Postman, SoapUI, Far, Total Commander, MS office.
Experienced with XML, JSON.
-Work in telecommunication domain
-Support and maintain existing infrastructure
-Provide technical support services for issues
-Testing of current and new product features
-Conduct technical and business analysis of the product
-Create, integrate and implement new processes and features
Position: Customer Support
Category: Support
Experience: 2 years | English: intermediate

As CS representative, I have trained 6 newcomers, prepared them for duties, using previously solved cases

Created training program for future newcomers and other trainers, expanded knowledge base using experience from previous cases and other senior representatives

Solving issues with "problematic" clients
-Investigating and solving customers issues.
-Communicating with clients via emails and chats.
-Working with other departments(Financial, verification, technical, operational).
-Creating and updating the knowledge base.
-Training newcomers
-Assisting other CS reps.
-Providing the best service for clients(
I do not consider proposals with calls
Position: Customer Support
Category: Other
Experience: 2.5 years | English: upper


Invoicing: Generating accurate and timely invoices for customers based on completed shipments or services provided.
Ensuring the accuracy of billing information. Identifying any discrepancies or errors.
Billing Issue Resolution: Investigating and resolving billing discrepancies or issues raised by customers, internal teams, or other stakeholders.
Payment Processing:Reconciling payments received with invoiced amounts and following up on any outstanding payments or past-due accounts.
Customer Service: Providing exceptional customer service by promptly responding to billing inquiries, addressing customer concerns, and maintaining positive relationships with customers..
Collaboration and Communication: Communicating effectively with stakeholders regarding billing processes, changes, or updates. 
Training of new employees of the billing department
Position: Customer Support
Category: Support
Experience: 0.5 years | English: fluent

As to the achievements at work, I created my study program for preschoolers and schoolchildren. This helped me to increase the number of students from 6 (one group) to 70 (10 groups). Another achievement is that two years ago, I organized an online speaking club with a native speaker from the US. My students were excited about our speaker and the time we spend together.
I studied at Vasyl Stefanyk Precarpathian National University where I got a philological specialty in the English language. I have been working as a teacher of English for 6 years at the Private School. Working as a teacher, I developed a strong attention to every detail and good interpersonal communication skills. For the last few months I have been working remotely, and I understand the peculiarities of this job. I would like to use my language knowledge, problem-solving, and analytical skills in a new way.
I am interested in remote work because I want to work at an international company using my language skill. Unfortunately, there is not a similar company in my town. For now, I am not ready to move to another bigger city. But if I have a good job in a reputable company, I will think about relocation.
Position: Customer Support
Category: Support
Experience: 0 years | English: pre


I studied basic programming in languages ​​like Python, HTML, CSS, JavaScript. I also took courses from famous Ukrainian web designers on creating landing pages, the first pages of sites, studied various design styles and continue to be interested in this further. I also have experience working in a call center, working as a waiter and working as a sales assistant, so communicating with people and solving their problems will not be difficult for me.
It is unacceptable for me to work in which you need to attract customers to the company through deception or scam, so if your company is based on deceiving people, I will not be interested in this.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


IT Researcher in Awwcor, Inc 01.11.2021- present

Tourism agency
Sales manager 2016-2018
 work with clients, support, providing high quality services, helped to choose a tour according to individual requests, advises.
 Sales of travel packages,
 Booking tours
 help a tourist choose a country and a voucher, as well as organize a good rest, advises clients, draws up the necessary documents, makes insurance, a visa, buys plane or train tickets, reservations hotels and solves other problems for the client

Communal Property Management Specialist 2011-2016
 office work
 archiving documents
 conducted business correspondence
 Made management plans for the week, month and year.
 Drew up and developed job descriptions with high manager.

Utility company 2016 Engineer in the service of tariff policy
• Drew up a plans, schedules.
• Work in Word, Exel
• Made a control.
• reported to her supervisor on the results of her professional activities, fulfilled the orders of her supervisor in a timely manner. Solved the tasks set for him by the higher management.
• preparation of a report for the head of the management company; liaising with authorities regarding complaints filed by the public.
• collected information.
Position: Customer Support
Category: Support
Experience: 0.5 years | English: pre

Being able to learn quickly
I used to work in Sales and as a Customer Support team member and i was amongst the best. I was often rewarded with bonuses and motivated by salary growth. I'm always positive and ready to work in a team on a common goal.
Gain new experience and grow as a team member
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent


I've been working as a technical support representative for more than 3 years now
I am a middle support agent and at the same time sub Team Lead, so I know perfectly how to work in a team and how to organize team members. During that time I learned how to optimize work processes to become more productive, how to deal with stressful situations and angry/dissatisfied customers, how to teach and navigate newcomers and how to communicate with colleagues and customers.
I have advanced knowledge of Mac OS, iOS and iPad OS, advanced terminal user, have basic skills of Jira and SalesForce
Also, taking into account the fact that I speak with native speaker both on a call and in a chat for more than 3 years now, I am fluent in English
Position: Customer Support
Category: Support
Experience: 0.5 years | English: upper


I've been working in a service centre for 8 months as a customer service agent, have some knowledge of how to resolve difficult situations, dealing with misunderstandings between client(s) and a contractor. Have some familiarity with algorithms and data structures, C/C++.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


I've had a diverse set of roles:

I worked as a dispatcher and customer support engineer. In this position, I managed communication and coordination between various parties, such as field technicians, clients, and internal teams. I used communication tools, ticketing systems, and some basic data analysis tools to track and resolve customer issues efficiently. My tasks included scheduling appointments, troubleshooting technical problems, and providing assistance to clients.

I also worked as an Assistant Strength and Conditioning Coach at Boldklubben AF 1893. My main focus was on helping athletes improve their physical performance and prevent injuries. I developed training programs, conducted fitness assessments, and worked with athletes on strength training, conditioning, and injury prevention exercises. I used various fitness tracking tools, exercise equipment, and performance analysis software to monitor athletes' progress and adjust training regimens accordingly.

Additionally, I had a role as a Personal Trainer. I conducted fitness assessments to understand my clients' fitness levels and designed personalized workout plans. I provided guidance on nutrition and healthy lifestyle habits and motivated my clients to stay on track. I used fitness tracking apps, body composition measurement tools, and my expertise in exercise science to create effective and tailored fitness programs.

As for my current role in the team, I am constantly looking to improve my skills and contribute effectively. I enjoy taking on new challenges and learning about innovative technologies in the fitness and coaching industry. I want to enhance my ability to design targeted training programs and improve my communication skills to better support my clients and teams.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper


I was a communication manager. Our team was supporting several Crypto Exchanges, our goal was to support our customers who had questions about main exchange routines, some problems with transactions, trading, verification, etc., and provide clear communication between the customers and the Technical, Listing, or Security department which received the provided data to resolve customer problems. Also, we gathered posts about updates and listings on our social media and moderated our public chats. To perform support on the crypto exchange, I gathered some knowledge about Cryptocurrencies, Blockchain, main blockchain networks such as Ethereum, Binance Smart Chain, Tron, Polygon, etc., and their benefits and limitations, also some trading and financial terms to help the customers understand the trading and their possibilities to trade smart and receive a profit.
No phone calling, solicitation calls, or phone support in any possible meaning
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


I was admitted to the Finance department of Balikesir University in Turkey. While studying there, I also worked as a sales manager at a boutique hamburger shop. After graduating from university, I worked as a tourism guide in a hotel in Istanbul.

In addition, I received training as a Junior pricing specialist at Universal Polygraph Company in Azerbaijan. During my training, I gained experience in pricing strategy development and analysis, as well as in creating pricing models and conducting market research.
Position: Customer Support
Category: Support
Experience: 0.5 years | English: upper


I was a multitasking person at the medical center doing a lot of stuff from following up customer profiling and documentation to assisting in diagnostics. Apart from that, I managed the clinic's site by adding new content and changing designs using WordPress. 
Also, I have some experience with supporting Shopify users via Intercom.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: fluent


I was holding the position of configuration analyst on an accounting program project and my responsibilities were:
-	Programming and configuration of  complex accounting application for employee`s business trips through Java and Drools technologies ;
-	Providing technical assistance to customers with system setup through work cases and internet calls in English and French languages.

I have worked in a team of 20 specialists, which ensures smooth configuration for all of our customers. I have worked with such big companies as Coca-Cola, Renault, Fujitsu, Ryder, etc., and successfully accomplished technical tasks of different difficulty. Customer’s satisfaction is a priority for me and I have learned to find solutions in situations that require quick actions, customer approach skills, and good knowledge of the system.
I want to grow further in the Customer Support sphere and take on more responsibilities. I am looking forward also to some challenges in the work. I am not interested in purely technical or repetitive work.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

The quick and responsible problem solving. Good organisation skills either my time or the processes in general.

IELTS english - certificate 7. Diploma of master with honour in strategy marketing and administration.

Certificate of QA engineer to be more familiar with IT industry.
I was working about two years in Business Support division in the International company. My responsibilities were:
- Unlocking user accounts or resetting passwords due to user forgetfulness.
- Adding new white-listed IP addresses.
- Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.
- Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the “special records” locked or hidden altogether).

Additionally I was obliged to write some tutorials , official articles about How to use the Application for the clients.
I want to have reasonable amount of tasks to be done during the work day.  Also be great to work in the team to be able to get the professional advice. 

I do not like - time wasting. Tasks - reasonable time to do it.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


I was working as a Customer Support at Austrian Airlines. My main responsibility was assisting passengers over the phone and helping them resolve flight issues. Additionally, I was working as Support Engineer for the trading platform Etoro. I handled requests via e-mails in SalesForce and with the help of the Back Office.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper

On logistics I had a lot of difficult situations even when we lose customer and I need to call to turn him back
I have strong negotiations skills and fast understand new information
I worked 2 years and 4 months in Customer Support position for USA market. It was logistics.
My main responsibility were:
* to control all my team ( check if they provide  good service for our client)
* communicate with drivers and brokers
* trouble shooting 
* control that our drivers arrive on time to the facilities
I want to continue work with people
I’m not conflict person and all the tome can find a compromise to provide good service and don’t lose customer
I want to grow in company and improve my self
Position: Customer Support
Category: Support
Experience: 0.5 years | English: fluent

- Moderated over 500 user profiles that were breaking Terms of Service of the platform
- Reviewed thousands pieces of content(text and media) to insure the safety of company's platform
- Provided Customer Support for top-earners of the platform on the subject of moderation of their accounts
I worked as a Content Moderator at the company(NDA) that runs content subscription service. Nov 2022 - May 2023
My tasks were:
  - Full moderation of user profiles in compliance with service's Terms of Service and Community Guideline
  - Moderation of user-generated content(Videos, pictures, livestreams, chat messages, voice messages, etc.)
  - Cooperation with Customer Support agents to answer and help users regarding their problems with the platform
Tools used:
  - ZenDesk
  - Discord/Skype
  - Google Sheets/Excel
Preferably remote.
Position: Customer Support
Category: Support
Experience: 1 years | English: intermediate

Built a stock category in an online store from scratch
Conducted about 50 successful negotiations with partners
I worked for 1 year in customer support in an international company. I was processing up to 100 tickets per day, which required me to  quickly understand and provide solutions to users' problems.

For 6 years, I worked in various online stores as a manager, where I initiated and developed cooperation with partners, created and developed categories of products, planning and purchasing goods for our stock and adjusting our prices.
The above-mentioned experience allows me to professionally conduct communication and find mutual understanding with different people, implement non-standard solutions, structure and analyze large volumes of information. I am also good with time management.

I have been studying HTML/CSS/JavaScript for about a year, so I have basic skills and intend to deepen them.
Working on interesting projects in a like-minded team
Bringing real benefit to the team and the company
The possibility of professional development
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

I was a well-trained employee and carried my duties accordingly
I worked for about a year in Australian company as a customer/technical support, we used Zendesk and Jira, worked another year in a Canadian HVAC company, used a mix of CallRail and their own database and caller app
No sales, please