lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: support/content moderator
Category: Support
Experience: 2 years | English: upper


Auditor

Conducted audits of financial statements and internal controls for a large British company
Assisted in the preparation of audit reports and recommendations

Dispatch

Coordinated the delivery of goods to various locations in the USA
Ensured timely delivery and resolved any issues that arose during the process

Content Moderator

Reviewed and moderated user-generated content to ensure compliance with community guidelines
Investigated and resolved user complaints related to content

Customer Support Manager

Managed customer inquiries, resolved issues and escalated complex cases to appropriate teams
Analyzed customer feedback to identify areas for improvement and implemented solutions

Anti-Fraud Manager

Developed and implemented strategies to prevent fraudulent activities on the site
Conducted investigations into suspected fraudulent behavior and reported findings to management
Collaborated with cross-functional teams to mitigate risks and improve overall site security

Customer Success Manager
Acted as a liaison between customers and the company, ensuring customer satisfaction and retention
Worked closely with cross-functional teams to identify and solve customer problems
Managed customer onboarding and training processes, ensuring smooth adoption of the product
Position: Support, content moderator
Category: Support
Experience: 10 years | English: intermediate


I have 10 years experience in customer support and moderator in dating companys. Main tasks: content moderation, castomer support, check payments, error detection.
From work I'm waiting new experience, new tasks and new opportunities.
Position: Support, Content Moderator, Antifraud, Verification Specialist, Head of department
Category: Support
Experience: 4 years | English: upper


1) Under NDA	
Head of content moderation and KYC department

-Managing the team of employees to deal with inappropriate content also the team that is responsible for the verification of documents on the website;
-Provide oversight of the tasks of all staff in the moderation and KYC department; 
-Receive emails from verification and moderation agents for review ( about site rule violations) and send them to website users;
-Re-check content and profiles that required moderation or verification documents; 
-New employee training for KYC agent or content moderator position.

2)StopFraud.io	
Verification Specialist

-Verify that the information in the user account matches the information in the documents;
-Providing clients with explanations about the required set of documents (indicating size, format, etc. of documents);
-Identify signs of falsification, fraud and counterfeiting of documents;
-Identify documents that do not comply with company requirements.

3)GameX	
Customer Support Specialist

-Handle complaints, provide appropriate solutions and options via email and live chat;
-Provide the necessary support, responding efficiently and effectively, according to priorities, and answering user queries quickly;
-Manage more than one chat room at a time, handling each one with equal efficiency.

4) StopFraud
Content moderator
-Search for scammers and ban profiles for breaking site rules, moderate a constant stream of content on the site;
-Preventing the occurrence of inappropriate data.
-Inform clients about peculiarities/details of rejection (via email, Zendesk).

5) IMC
Customer Support Specialist
-Provide support for customers via chats and emails;
-Working with CRM system.

6) Nike
Manager
-Advising and assisting customers;
-Organizing teamwork;
-Control sales clothing and payments;
-Carrying out stocktaking duties.
Position: Support, Customer
Category: Support
Experience: 4 years | English: intermediate


Position: Technical Support Specialist
• User support and moderation in social networks
• Customer support on the largest platforms for the sale of
goods and through company mail
• Help in solving problems with the company's goods
• Consultation and answers to users' questions
• Monitoring and identifying problems with products
• Analytical work on competitive products
• Reports on the work performed and the situation in general
about user feedback, problem detection, etc.

Position: Customer Service Support Manager
• Working with user feedback on all price aggregators
regarding the operation of the online store, solving problems
that have arisen.
• User support through social networks, mail and on the
website of the online store, moderation.
• Helping users with their online store orders
• Monitoring problems with placing an order or its delivery or
shipment. Also monitoring the problems of the site,
collecting feedback from users and transferring information
to the relevant departments.
Position: Support customer care
Category: Support
Experience: 1 years | English: intermediate


Experience of working with outsourcing companies for about a year as a consierge manager. My responsibilities included keeping clients online.
I definitely found myself in the profession and am confident in my choice. I can work with large amounts of information, am attentive to details, I know what subordination is, but I do not feel constrained in front of high-ranking officials. I can make independent decisions and be responsible for them. I can work in an extremely situations and think / do quickly in stressful situations. You can rely on me, you are comfortable with me. I can work as a team or I can work independently. I can build new workflows. I do not stop developing and keep up with the times.
I am looking for a company in which I can constantly grow professionally, this is a priority for me.
I love not only mining and interacting with data, but also delivering it to those to whom it is valuable. I am always pleased and inspired to see the results of my work and its impact on clients. I would like to work in a position where I can use my skills and see the results of my work in clients' decisions.
Position: support, customer care manager, sales, marketing
Category: Support
Experience: 10 years | English: upper

COURSES:
Contextual advertising from beginning
Targeted advertising course by Valeria Ternova
Short-term language programs in schools abroad:IH London, CES London, EC Bristol, IELS Malta,English in Cyprus
Experienced sales manager and customer carespecialist with holistic knowledge of the educationalfield and visa issues including the full cycle of salesand customer support, as well as establishing andmaintaining relationships with international partners

Senior educational advisor
Educational agency Karandash, Kyiv
December 2014 - nowadays
processing requests for educational programs, holding meetings andnegotiations, after the fact of the sale - signing contracts, a full cycleof supporting clients on admission process to educationalinstitutions and organizing their trip
interaction with embassies, air ticket offices, insurance companies
work with partners from abroad (business correspondence,telephone conversations, personal meetings)
participation in educational conferences both in Ukraine and abroad(ICEF Berlin, BBSW, Alphe UK, NABSW)
visiting boarding schools and universities in England, Ireland, theNetherlands, Germany, France, Switzerland, Malta, Cyprus
participation in the marketing activities of the company

Customer service specialist
AUTO RIA, Vinnytsia
February 2013 - October 2014
sale of
the service "Remote car diagnostics"
work with service stations, search and connection of new partners tothe program throughout Ukraine
work with complaints

Client account manager
DEC education, Kyiv
February 2011 - November 2012
full cycle of sales and customer support
managing of DEC language school in Kyiv (sales of trainingprograms, coordination of the work of teachers, scheduling, claimmanagement)

Sales manager
LLC "NSK-centre", Cherkassy
May 2010 - September 2010
sale of building materials
cooperation with suppliers
work with accompanying documents in program 1С
Position: Support / Customer Success Manager / Customer care
Category: Support
Experience: 4 years | English: fluent


Currently, my working experience in Customer Care field is more than 3.5 years. I have been working on different projects, where each requires a unique approach and different set of aptitudes. To be specific, my experience includes work in two outsourcing companies and one IT product company. 

I do have great understanding of what Customer Care is and able to get the main point of client's need. 

If we are talking about so-called technical experience, I did work with Jira, Confluence and Freshdesk. 

On the current position, I developed my skills as strong L1 Support due to daily communication with different engineers (operations, data analysts, QA etc) and handling tickets which includes technical information needs to be sorted out among appropriate already mentioned teams.

I also possess strong communication skills in English, which allowed me to provide excellent customer support to both North-American and European customers via phone calls, tickets and chats.

I am highly client-oriented. Always eager to learn a lot and develop new skills on a new position. Furthermore, great team-player.
Position: Support, Customer support, Support supervisor, Salesman
Category: Support
Experience: 4 years | English: fluent

During the work as Customer Support I have always had the best sales rate, or at least was among top-3 for years.
Many times was awarded as Best Employee of the months with extra cash.
During the work as Leatherman I've become a Master within a few weeks, which is extremely short term.
I was participating in setting a Guiness World Record in Wroclaw, 2018 when 7243 musicians gathered together to play Jimi Hendrix.
Finally, I never fall on the ground due to my perfect vestibular system, this is my actual superpower.
Currently I am a Support Supervisor / Tech Lead at EdTech company. I have been working with this company during the last 4 years and was handling positions of Customer Support Representative (2 years), Support Mentor (1 year, was teaching new employees the basics and secrets of successful work), also for 6 months I was a Team Lead for 7 people, however due to change of Company tree of subordination my position was accordingly changed to Tech Lead. Since February 2022 I remain on Support Supervisor role. My present tasks are monitoring the flow of work, be in contact with all the departments in my company to assure excellent communication between them and Support Dept., releasing updates for support, completing KPI for my team as Tech Lead, helping with most difficult tasks in the system, hunting bugs and reporting them in Jira, editing and improving manual guides Confluence, and many other tasks.
Before this employment I have had numerous expirienes in different fields of work, such as leatherman, gardener, musician, safety instructor, however I could not stay long enough there as I was studying History & Archeology at university at the same time.
Whenever I changed my job, it as never the same industry. Therefore, I am not afraid of something I've never done yet. Frankly, the bigger part of my expirience is working in Customer Support, so I can say that this is a zone where I can feel myself very comfortable.
I do not want to work with you if you do business with russia.
Position: Support ( Customer/ Technical ), System administrator
Category: Support
Experience: 5 years | English: intermediate

I can find a common language with clients and colleagues. Learning fast, multitasking.
Dedicated professional with more than 5 years of experience in customer support, sales management, network administration and monitoring.
Experience in the Internet company as a chief specialist of the support department.
Supported users, solved technical issues;
Maintained users database, attracted new users;
Provided weekly reports on users number and sales;
Monitored network and server operability;
Configured network hardware;
Worked in 1C Enterprise;
Operated cash machine;
Tickets processing;
Worked in CRM system;
SQL;
Basic knowledge of JS;
Basic QA (Testing methods and types ,Test Documentation);
Agile, Scrum, Kanban


Masters Degree in Specialized Computer Systems - Odessa National Polytechnic University
Participation in the development process, learning new technologies, gaining new experiences
Position: Support, Data Annotator
Category: Support
Experience: 1 years | English: fluent

Data Annotation
Improvements into Ticketing/ERP system.
Support Agent of the month.
Own business management experience.
Various summer jobs.
I will send you my resume
Would love to try and learn anything new
Position: Support,Data Entry
Category: Support
Experience: 2 years | English: pre

-"Setting up communication flows for new clients; increasing overall customer satisfaction by 20%."
-"Increased NPS by 15% among customers who initially filed a complaint."
Support Representativ able to ensure customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Experienced in Data Entry and had 2 years of proven success in streamlining processes,reducing errors,and increasing efficiency.
I will consider all offers. Writing skills are excellent, but conversational with errors
Position: Support Delivery Leader / IT Service Desk Team Leader
Category: Support
Experience: 6 years | English: fluent


Tech Support Team Leader
Wipro, Poland Gdansk 
Oct 2022 - now

Tech Support Manager
Bizzabo 
Jan 2021 - Oct 2022


NAKIVO 
Technical Support Specialist
May 2019 - Jan 2021 

Ring Ukraine
Customer support L1
Aug 2018 - Jan 2019 

Customer Care Executive
Wentrum 
Aug 2017 - Aug 2018
Looking for company with:
• complex tasks;
• opportunities for professional growth;
• democratic culture.
Position: Support Developer/Analyst (L3)
Category: Support
Experience: 4 years | English: fluent

- Maintained a satisfaction rate and gross retention of over 92% as a Support Developer (L3).
- Wrote and revised JavaScript code to improve functionality and user experience.
- Maintained the performance of SQL servers to ensure fast and reliable data retrieval.
- Conducted deep technical tasks and analysis to identify and resolve complex issues.
BPM and CRM support. Business task estimation and providing Business decisions that would fit the client’s needs the best. Receiving and processing any kind of user reports and providing either consultation on product functionality, or dealing with incidents. Debugging and in rare situations – escalating the case to the R&D team so the OOTB decision may be revised and fixed in future releases. Problem analysis and making internal documentation based on problem-solving 
experience. Working with “No-Code” Creatio CRM and BPM system, deep integration with SQL-based DBs, web services and cloud/on-site architecture.
I expect comfortable morning schedule with no night/weekend shifts
Position: Support, DevOps
Category: DevOps
Experience: 5 years | English: fluent


Customer Support Engineer, ABBYY, Kyiv
A U G U S T 2 0 2 1 — P R E S E N T
• Working with document processing technologies such OCR, ICR, NLP, NER,
etc,.
• Software testing, deployment, troubleshooting (Windows & Linux).
• Database configuration, maintenance.
• Supporting both on-prem and cloud solutions, working with both native
Windows admin tools and product's logging applications.
• Providing support via ticketing system, handling remote sessions with
customers.
• API & scripting support.

Customer Success Manager, Petcube, Kyiv
F E B R U A R Y 2 0 2 0 — A U G U S T 2 0 2 1
• Working with hardware / firmware problems;
• Reporting & investigating firmware issues, processing firmware updates;
• Amazon reviews handling;
• Creating Knowledge Base for Customer Support Department;
• Training new agents.

Customer Support Specialist, Wix, Kyiv
J U LY 2 0 1 7 — M A R C H 2 0 1 9
• Troubleshooting issues.
• Supporting customers via email and chat.
• Worked within Wix Music product in a small team which included testing,
implementing new features, updating knowledge base, training new agents,
working closely with development team,
• Assisted with basic training of new employees, while also monitoring the
productivity of current employees.
• Provided superior customer service to clients by addressing all questions and
concerns.
• Worked well independently and on a team to solve problems.
Position: Support, DevOps, SRE
Category: DevOps
Experience: 9 years | English: upper


4+ years of experience in Support and Operations of the ETL Big Data application for Telecom Clients
4 years experience in Tier 3 Support of Java application for Travel Solution Product
Position: Support Director
Category: Support
Experience: 6 years | English: fluent

1.Reduced department costs twice
2.Created great funnel for billing department that helped to save $100k monthly
3.In close collaboration with the Product Team developed a Product Portfolio for customers worldwide.
4. Partial chats workflow automation, 
5. Created predictive sales scripts,
6. Developed subscription plans for better LTV.
Consultant [Sales & Support]
I was working with top management on strategy, planning and problem solving of Customer Support Department in order to split it into 2 different departments: Sales and Support. My core tasks within this project were:  
To suggest a high-level strategy that would increase the conversion rate, while staying profitable, 
 SLA/KPI specifications for both departments,  
Tracking of economic effectiveness of the changes,
Bonus/Motivation/Quality assurance system for both departments.


                        Chief Support Officer                                                           
Managed a multi-languaged and multi-product  Support function (300+ people in total), that included 4 departments  in 6 offices, mostly in Western Ukraine (Lviv, Rivne, Ivano-Frankivsk, Ternopil, Vinnytsa, Lutsk) : 
Technical Software Support ( delivering KPIs : AHT, CSAT, FCR ,Repeat issues, QA score, response time, on-hold time, agent utilization rate, service level ( according to SLA)).
 Remote Assistance Support ( AHT, FCR, After fix time, cost per contact) 
Customer Happiness ( delivering KPIs: retention rate, churn rate, NPS ( dealing with detractors), MAU .
 Billing (  delivering KPIs : Refund/Chargeback rate ).
Was responsible for building all the key business processes within Support function.

Products supported:
MacKeeper, PCKeeper, Premium Remote Assistance.



                      Customer Support Team Lead                                            
Managed a team of 20 technical support engineers. Delivering KPIs : AHT, CSAT, FCR, Repeat issues, QA score, response time, on-hold time. Responsibilities:  
Hiring, training, and managing Customer service agents, quality assurance specialists,
 Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns, and implementation of new policies,
Creating and updating knowledge base (Confluence),
 Statistical analysis (KPI reports).
Chief Support Officer with over 6 years of successful management and leadership experience, managed different teams from 6 to 300 people, provided 24/7 multi-language and multi-product customer support.
Enthusiastic person with strong background in building teams from scratch, developing and implementing Service-level agreement and Key Performance Indicators, who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and better brand reputation through serving customers in a truly memorable way, ensuring operational excellence .
Position: Support Director, CSM Director, Head of delivery
Category: Lead
Experience: 11 years | English: fluent

Support director:
I built from the scratch a scalable and efficient tech support department that manages support flow for more than 15 products with over 5 OEM partners and thousands of customers.  My department was given as example of high efficiency and high level of professionalism. Customers and partners feedback were demonstrating the great satisfaction with the services they receive from my team.
Product/Project management:
I successfully managed a full refactoring of a complicated software product we have in the company. It was a 4 months duration project that involved about 20 engineers (developers and QA engineers). The main achievement consisted in the smoothness of the process for the partners and customers and the fact that none of them hit any issues during the migration process to the refactored product.
In project manager role, I am responsible for development, QA, support and business development of 4 products. Releases management, including development scope, features design and development, bug fixes and customer issues processing (from reception to bug fix and delivery), as well as customers customization requests processing in development to deliver high-end customers demand. 
Development team tasks management (profiles: C++, JS and .Net developers).
QA team scope and activities management including: optimization of QA infrastructure and TCs/scopes, manual QA and QA automation, development of optimal testing scope to guarantee bug-free release and zero waste of time/resource.
Support requests processing on management/technical level to guarantee best solution providing and scheduling of fixes delivery when needed.
As a head of support, I manage and develop the technical support department (team management, technical management, budgeting, hiring, and company’s support strategy).
Manage relationship and workflow/process with partners’ support teams (more than 5 different geographically distributed teams across all continents) and manage the knowledge transfer between teams.
Organize the support process inside the company (interaction between Support, R&D, PMs and QA teams).
Organize the support process for OEM products/partners (2nd and 3rd line support). List of OEM partners include: Oracle, SAP, Deltek, Workbooks, and others.
Organize support process of B2C products (1st line support and up to 3rd line).
I am open for further growth in project and product management as well as larger scale support management.
In my current role, I am building a global support team (4 regional support offices: NA, EMEA, LATAM, APAC) and creating a new Sales Engineers team that works closely with Sales and CSM.
I'm interested in a role that involves both technical skills and business fronts. To be both in the garage within the company and close to customers. Combining internal and external management is highly preferred.
I can cover both Europe and North America time zones.
Position: support engineer
Category: Support
Experience: 2 years | English: intermediate


Experienced Information Technology Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Technical Support, Windows, Teamwork, and IT Hardware Support. 
At this stage, I serve two offices with 150 users

I want to find work to support users in the office
Position: support engineer
Category: Support
Experience: 2 years | English: upper

Hundreds of solved tickets also optimized some processes.
i am motivated, well organised team player. I worked for Pillar Solid Offshore as Sales Assistant and later as a Support Engineer for more than two years.
My responsibilities were:
Working in Jira with incoming tickets 
Giving customer updates on the issue 
Solving issues 
Creating and managing tickets for other teams
Extracting data with SQL queries
Example:
SELECT * 
FROM Jobs
WHERE Salary >= 1000 
AND Effort = NULL
I'd like to get new skills, and improve those that I already have. Also I'm always glad to try something new. Also I'm beginner 3D Artist work with Blender and Substance Painter.