lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Representative
Category: Support
Experience: 0.5 years | English: upper

Head and founder of the Magic Art Group creative association and the Nova Kultura public organization, member of the Lutsk Gorilazzz cycling club. I have about 300 paintings all over Ukraine. I am a co-organizer of such festivals as Magic City, ALARM, Весняна Сотня, ПРОМОВА, and ART Territory. Director of 6 music videos for contemporary Ukrainian artists such as Довгий Пес, Ціна Ритму, Аппекс, Неформат, Insanity Affair. I have curated and organized more than 10 exhibitions of contemporary Ukrainian artists such as Andrew Horbal, Pasha Open, Vitaliy Ruppelt, Danylo Bezladovy and others. I have also designed about 30 album covers for albums and songs by such artists as Аппекс, Неформат, Майкола Вайнер, Дядя Вова, Vendy Shmara, KALUSH, Денні Дельта, VIDVERTUI, Dobra, Карась and others. I was the organizer of the Весняна Сотня 2018 bike ride and the Lucky Cross and Дачний Track bike races. In 2015, I received a letter of thanks from the mayor for my significant personal contribution to the social and cultural development of the city of Lutsk. Co-author of the first digital mural in Ukraine. In September 2022, I received a grant to study Quality Assurance from Binance Charity and IT Generation.
Seven years of experience in trade. I have worked in positions ranging from an ordinary salesperson to a sales manager. Later, I created my own art group "Magic Art Group", where I was a leader and an artist at the same time.
 
Responsibilities included:
- organization of workflow;
- negotiations with customers; 
- accounting 
- logistics;
- creating sketches (from idea to final result);
- direct creation of murals.

Since August 2022, I have been working as a Customer Support Representative in SupportLab LLC. Technical support of online casinos (euslot.com, crazyfox.com, evospin.com, bingobonga.com). 

Responsibilities include:
- providing consultations in live chats and via e-mail (English and German)
- administration of player accounts (opening/closing/verification of accounts, setting/removing limits, crediting bonuses, financial issues)
- processing VIP player requests;
- 90-110 requests per shift.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: pre


- Software installation and configuration.
- Consultation of clients concerning software (phone, mail,
messengers).
- Analysis of log files of client terminals.
- Working with CRM ‑ system.
- Analysis of bugs, shortcomings and software testing
software (CRM ‑ system), feedback developers.
I am not interested in gambling and casino.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: fluent

Fun. Working with customers, however stressful it might be stressful at times (nah) has always been a source of perpetual joy, amusement, confusion and eureka moments.
I wouldn’t mind joining the tribe of dedicated, highly-qualified tribesmen to have their profound knowledge, a wellspring of ideas and hands-on experience be imparted upon me.
Supervisor
SupportyourApp
09/2018 - 09/2019
 Created, maintained and kept up-to-date documentation on the projects.
 Provided customers with quality assistance through phone calls and emails.
 Accurately verified paperwork required from new customers.
 Managed listing of properties stock list.
 Kept track of property certificates and made sure that they have a valid status.
 Carried out quality assurance to ensure that defined standards, practices and procedures are
adhered to.
 Posted advertisements of the properties on specialized websites and social media services.
 Identified, documented and reported bugs, logical errors, flaws, and other issues within the software developed on the projects.

Customer Support Representative
SupportyourApp
04/2018 - 09/2018
 Made an average of 25 cold and warm calls per 4-hour shift.
 Created a series of tutorial images for new and existing modules in an application.
 Composed, edited, proofread and sent out tips & tricks tutorial emails highlighting features of the
application.
 Processed customer inquiries at an average rate of 30 a day.
 Entered and formatted data for pre-populated templates within the application.
I provided outstanding support for 2 projects. Being the first support agent to start working with them with practically no previous experience in this realm, I had to navigate my way there on my own. On both of them, I was given a carte blanch thus proving my ability to work autonomously.
Some of the highlights:
•	Optimised the process of paperwork verification that lead to 80% reduction of time spent on each individual case
•	Proactively participated in conceptualising new software modules to digitalise our business processes
•	Constantly exceeded KPI’s, thereby expediting achievement of goals
•	Maintained a high level of communication with customers
Position: Customer Support Representative
Category: Support
Experience: 4 years | English: upper


Support engineer
Mar 2018 - present time
Self employed 

Client support manager
Aug 2017 - Mar 2018 (8 months)
Eris Systems

Content manager
Oct 2013 - Aug 2017 (3 years 11 months)
Topmall 
 
Content editor
Jun 2013 - Jul 2013 (2 month)
TransLink UA 
 
Content manager
Mar 2013 - May 2013 (3 months)
E-Travels
I expect to work with any type of HelpDesk without calls. I'm fine with night shifts if it is needed.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: intermediate


Support Representative with proven ability to establish and maintain excellent communication and relationships with clients.

My main responsibilities were:
- provided customer support through chats and email in timely manner, developed the ability to effectively communicate technical information in non-technical terms;
- passed customer feedback to the relevant departments, handled them in order to develop processes for better serving customers;
- installed SSL certificates on different OS (operating systems), troubleshooting all the way from product selection to its receipt and successful operation;
- improved skills and submitted bugs in Jira;
- edited data in customer accounts at request;
- competed reports and escalated issues based on internal guidelines.

Being able to help customers solve their issues and get good feedback is a wonderful feeling! Looking forward to using my skills, learning new and joining a great team!
I am available for remote full-time work without night shifts.
Position: Customer Support Representative
Category: Support
Experience: 7 years | English: fluent

I opened and organized the work of two offices in Zhytomyr:
1. Customer Support Team of Ukraine Internation Airlines.
2. Customer Support Team of AutoBidMaster online auctions.
Team Lead/Customer Support Representative, AutoBidMaster, LLC (www.autobidmaster.com)                                                                           
April 2019 – March 2020                                                                                                                                       

          Responsibilities
•	Interviewing, recruiting, training, coaching and disciplining employees to maintain high customer service standards.
•	Making sure the AutoBidMaster team is functioning well, good communication, assisting others, maintaining good working atmosphere, removing unnecessary stressors.
•	Interacting with senior management for reporting.
•	Taking calls from customers worldwide, guiding them through the online auction process, answering all questions.
•	Responding to emails and text messages, live chat support.
•	Communication with customers via email, phone, chat, and social media using ZenDesk.


Skills and Knowledge

•	Excellent communication and leadership skills with problem-solving ability.
•	1 year of experience using ZenDesk


           Team Lead/ Customer Support Representative, Contact Center	 Tell2Tell/project - Contact       Center of Ukraine International Airlines (UIA)                                                                                       Zhytomyr
June 2017 – April 2019
Responsibilities
•	Interviewing, recruiting, training, coaching and disciplining employees to maintain high customer service standards. Planning and directing the work of all team members. 
•	Communication with customers via email, phone and chat using CRM system.

Skills and Knowledge
•	Excellent communication and leadership skills with problem-solving ability.
•	Experience in working with CRM (Customer Relationship Management) system.
Remote job position, remote part time job position, email and chat support representative.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent

• Became a Customer Support Supervisor right after probation;
• Became a Top-Seller and created a method for increasing the conversion;
• Have achieved the highest KPIs on a regular basis;
• Created a method of mentoring newcomers that helped them to reach the highest score on the probation test;
• Successfully organized and held a presentation on the time management topic;
• Suggested and participated in implementing appropriate changes through the company's management to increase customer's satisfaction rate;
• Analyzed the existing work-flows of systems to identify and implement the operational improvements.
Technical Partner Support

• Monitor email queues and provide support and respond to inquiries in a professional and timely manner;
• Provide root cause analysis and troubleshoot partner's issues
• Create the knowledge base and administrate Confluence
• Automate the routine tasks with Python and Selenium

Customer Support Supervisor 

• Organize and plan the work of the customer service team; ensure the team is completing their daily tasks; manage a high-volume workload;
• Diffuse challenging customer situations by remaining calm and composed; find creative solutions that lead to high levels of customer satisfaction;
• Coordinate with other departments throughout the organization on special cases;
• Mentor, train, and evaluate the performance of newcomers, analyze the weak sides and help them to
 achieve all daily customer service goals.

Customer Support Representative Sales Specialist

• Promptly respond to general and specific inquiries from staff and customers via live chat, telephone and e- mail;
• Operate with accurate and up-to-date information to answer client's questions; troubleshooting; resolve complaints;
• Determine and suggest the best available options within offered services based on customer's needs;
• Support current customers to cover their needs during their cooperation with the company.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent

Master's degree in English Philology
Tech Support Rep, Customer Support Rep, English teacher
Tech Support or Customer Support sphere
Position: Customer Support Representative
Category: Support
Experience: 0.5 years | English: upper


Thanks to my coordination and planning skills I managed to achieve results according to schedule.
Worked quite a lot with Google Services (like Sheets, Docs, Presentations, Forms). Therefore, I consider myself to be quite a proficient PC user.
Communicated with clients a lot, so, proactive and empathetic approach are not strange words for me.
Managed technical side of online courses (launched ZOOM sessions; provided clients with all the necessary materials).
Position: Customer Support Representative
Category: Support
Experience: 8 years | English: intermediate

Fluent Polish. I'm proud of the fact that from an ordinary guy sitting on the phone, I proved to be an employee who can be relied on. I studied, thoroughly worked the whole process of Support and became the head of my department, new, with new responsibilities. After a couple of months of such work, I heard good feedback and continued to work. I also trained new candidates for work in our Support.
The last place of work is a company that provided services for trading on financial markets. Initially, I was a support agent for three years. My responsibilities: informing Polish and Russian clients about verification, assistance in successful login to the account, assistance in setting up a job for autotrading, processing of primary documentation, translation of texts of documents from Russian into Polish, communication with customers in chat and much more. Then, in the same company, under my leadership as Teamlid, a department was opened, the mission of which is to optimize the workflow for the entire Support. So I worked for another two years and recently the company ceased to exist and now I'm looking for job.
I'm not looking for a job as a Conversion / Retention agent. I do not want to sell on the financial markets. I am looking for a job exclusively at Support, in any company, even if it provides services for trading on the financial markets.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper

- Answers in the support chat reached the goal of 10 s instead of 4.5 min
Through communication and statistics, it was possible to identify bottlenecks and, with the help of an iterative approach and collection of indicators, eliminate them
- eNPS 90%+
One of the main reasons why I love my job 
It was possible to gather and retain a team of 9 strong people, develop their strengths and align them with the needs of the company. Regular, ecological, and honest feedback, sharing & receiving, also played an important role.
The key thing is that it raised the general level of inclusion in the processes, so what was already being performed well became only better, for example, having free windows of time, colleagues exceeding the KPI, even though there is no bonus system, thank you, everyone, for your contribution 
- Optimized 25% of the team's resources
After summarizing the goal of the project, with its results and the amount of time spent, provided the manager with all the figures and a proposal for its termination, which was approved. It is important to remember the goal and, based on the facts, make decisions on development or stop.
The main duties were:
- People management (hiring, onboarding, 1on1s, review management, firing)
- Process management (all processes are delivered on time and have a high-quality level, defining weak spots and resolving them)
- Project management (managing short/long-term projects, delivering results to the holders, ad-hoc tasks)

I do know that I want to improve in people management and resolve problems
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper

I became a manager of a month at the company that I worked and also got a promotion to a senior manager. I also was helping other beginners at our company, leading them through the process.
There is one year of work experience as a support in a Ukrainian company that sold sweets.  Solved technical problems that clients had with the site.  I also worked in sales for 6 months at an online English school. I really like what I was doing there, because I can describe myself as a troubleshooting person. My goal is to make a world of an internet more easier for customers, so I can do my dream job helping others🫶
I’m not interested at gambling, dating agencies and other things like that.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: fluent


Thorough and dedicated Psychology studenе, currently residing in Kyiv, originally from Kharkiv, Ukraine. Has 3 years of customer service experience and exposure to working in sales, retail, and call center environments. Team player with good communication skills that has encountered working with all types of customers and is proficient in resolving conflict situations.
Position: Customer Support Representative
Category: Support
Experience: 0.5 years | English: intermediate


Translator
Translating manuals, articles, and news for the community from English to Russian

Sales Manager
I helped in the agricultural shop in the department of agricultural machinery

SMM manager
Responsible for maintaining the Instagram page, communicating with potential customers, knowing the current prices and range. Reporting on the order, sending a confirmation, if necessary

Call-center operator 
Supporting customers from different countries via phone calls and emails.  Validating the information specified in the orders. Monitoring the quality of work of new recruits and junior agents. Quality assurance of performed tasks
Flexible schedule
Interesting, challenging tasks 
Competitive salary 
Opportunity for training  and professional growth within the company
Ability to work in a creative and professional team
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper

Certainly, I've achieved significant milestones that I'm proud to share. In recent times, I've completed several valuable courses that have expanded my skill set. Notably, I successfully finished the “Responsive Web Design” course through freeCodeCamp, which equipped me with the expertise to create responsive and user-friendly web interfaces. Additionally, I completed the “JavaScript Web Projects: 20 Projects to Build Your Portfolio” course offered by Zero To Mastery Academy. This experience enriched my JavaScript proficiency and enabled me to build a diverse range of projects that showcase my abilities. Furthermore, I undertook the comprehensive “The Complete Web Developer in 2023: Zero to Mastery” course from the same academy, further honing my skills in web development and ensuring I am up-to-date with the latest industry trends. These accomplishments demonstrate my unwavering dedication to continuous growth and my pursuit of becoming a highly skilled professional in the field.
While I don't have direct experience in a Remote Work specifically for Customer Support, I am fully equipped to thrive in such an environment. I have all the necessary tools and resources required for remote work, including a well-prepared home setup. 

My experience in creating projects further demonstrates my readiness. For instance, I've developed a full stack web application called “Face Recognition,” which effectively detects faces in images. This involved using React for the front-end, Node.js and Express.js for the back-end, and PostgreSQL for the database.

 Additionally, I've successfully completed 20 web development projects in JavaScript, showcasing my ability to independently manage tasks and stay productive while working remotely. For more details and links to these projects, you can visit my GitHub repository. This experience, coupled with my technical skills and self-driven approach, enables me to confidently excel in a work from home environment.
When it comes to expectations, I have a clear understanding of the role I would excel in and the areas that may not align with my strengths. I thrive when engaging with users through communication channels that allow for thoughtful and detailed interactions. I am particularly drawn to supporting users via email, ticket support, or live chat. These methods provide the space needed to thoroughly address inquiries and provide well-considered responses. On the other hand, I might find tasks that involve phone-based customer support or extensive call center interactions to be less aligned with my preferences. I believe that my strength lies in written communication and providing comprehensive solutions, making email, ticket, and live chat support the avenues where I can truly shine.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent


With a strong background in customer service and a passion for helping others, I am confident in my ability to excel in this role. I worked as a Waiter and Supervisor at the restaurant, a Customer Support Representative, and a Flight Attendant. The Supervisor position taught me responsibility, handling customer complaints, and encouraging and motivating staff for excellent service. As a Customer Support Representative, I learned to work super fast and follow deadlines, got research skills, and communicate with customers through different channels. The Flight Attendant shows me what real teamwork is. 
As a Customer Support Representative at Supportyourapp Company, I was responsible for handling a high volume of customer inquiries via phone, email, and live chat. I consistently received positive feedback from my customers for my friendly and efficient resolution of their issues. 
I am a quick learner and adapt well to new environments and technologies. I am also a strong team player and enjoy working with others to achieve common goals. I believe that my skills and experiences make me a strong candidate for this position and I am excited to contribute my skills to your team.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper


Worked 8 months as Customer Support Representative in Wentrum. Contacting clients via messages, emails, and calls. Proficient in CRM, Zendesk, Trengo, Tawk.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper


Worked as a Customer Support Representative - handled chats at Crisp, and tickets at Freshdesk. Helped customers with a call center solution.

Also, worked as a Content Specialist, writing articles for the Nectar Desk blog and designing web pages via WordPress, Wix, and Weblium.
Position: Customer Support Representative
Category: Support
Experience: 4 years | English: upper

Reached Team Lead position for less than two years. Passed internal apple certification. The fast learner is all about me.
Worked as a web developer, have advanced knowledge in HTML/CSS, PHP. Experienced in the monitoring of networks using Nagios, Munin, etc. 
Developed templates to differents CMS such as OpenCart, WordPress, ImageCMS, etc. Improved in-built functionality by creating some specific modules. 
Used Photoshop to create eye-catching templates, banners, web-elements.

The past 3 years worked as a Customer representative and reached Team Lead position, had a team of 13 members.
As a customer support representative, I had to deal with different technical issues of our customers. Most of them were Mac OS troubleshooting (reinstallation of OS, backup, and recovery, setting up network devices and configuring mail clients.) 
When I became Team Leader I had to analyze team stats, collaborate with the QA team to improve coworkers. Coached new team members and mentored them until they reached the needed level. 

I would like to continue working in this sphere because I like to deal with different problems and troubleshoot some issues. It would be great to lead a project as I have huge experience in team management.
I can't deal with sales because I think I can't sell anything. Or maybe it's just lack of experience.
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper

Experience in dealing with complex clients
High speed and quality of training (successfully studied and worked from scratch in a completely unfamiliar field - finance and accounting)
- Worked with clients as a hotel receptionist
- Worked as an accountant in a dental clinic

I want to change my working field to a more interesting one for me, and try myself as a Customer Support Manager. I hope for an exciting job that will allow me to find passion in this field, as well as allow me to gain good experience, and achieve career growth.
Open to any suggestions, remote work is a priority.