lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: fluent

Exchange student:
University of the Basque Country,
Bilbao, Spain.
August 2016 - February 2017

Higher education:
National Technical University of Ukraine "Kyiv Polytechnic Institute"
Master, Aerospace and Aviation Technology
2014 - 2019
Work experience

Ultimate Billing, Inc | March 2016 - August 2019
• Head of Billing Department
• Organizing work processes
• Assessment of employees performance
• Training and supervising employees

Freelance| 2014 - March 2016
• Java desktop developer
• Backend and frontend developer

Freelance| September 2019 - present
• Backend and frontend developer Recent projects
• Elaboration of KPI system for billing specialists
Description:
used by supervisors to solve the task of monitoring and improving the quality of work of employees.
Responsibilities and Key Accomplishments:
create software, support of the project, tracking the release of new versions, expanding the functionality.
Technologies:
Java, Spring, MySQL, Log4j

• Automated billing system
Description:
used by medical billing company to improve the quality and speed up billing processes and payment collection.
Responsibilities and Key Accomplishments:
developing project with a team of developers, support of the project, tracking the release of new versions. Technologies:
Java, Spring, MySQL, Log4j

• Online store for car parts
Description:
used for order creation and tracking. Supported uploading of big CSV files, user balance calculator. Also admin panel has been developed.
Technologies:
Java, Spring, Spring Security, MySQL, Hibernate, Log4j

Skills
• Java, Spring, OOP
• Spring(Core, MVC, Boot, Security)
• DataBase(MySQL, PostgreSQL)
• Frontend(HTML, CSS, JS, JQuery, AJAX)
• JSON, XML
• Logging(Log4j)
• Testing (JUnit5, Mockito)
• Version control system (Git)
• Application servers (Apache Tomcat)
I am looking for long-term employment. I prefer offers with skills improvements possibility.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper


Working as Customer Support Representative is an amazing experience.
Gladly help the clients to solve their issues and communicate with them. I am always open to new ideas, acquaintances and projects.
Position: Customer Support Representative.
Category: Support
Experience: 3 years | English: fluent


Education
Graduated from Kharkiv National Pedagogical University named after G.S. Skovoroda.
Foreign philology faculty.
Higher education, from 09.2014 to 12. 2019 (5 years and 3 months)
Bachelor's and master's degrees in English and Spanish languages.

Professional and other skills

Fluent English ( Upper-Intermediate around Advanced)
Zendesk
Jira
MS Outlook
Google Sheets, MS Office software package
Customer Support experience
Replying to customer's reviews on a Store
Spanish language ( Intermediate, (Certificate))
Experienced at translation (English)

Additional Information
+Well-experienced and reliable 
+Extremely hard-working
+Tolerant
+Proffessional at English grammar
+Responsible
+Positive
+Communicative
Position: Customer Support Representative.
Category: Support
Experience: 2 years | English: upper


My total work experience in customer-oriented fields is 2+ years.
The last role was Customer Support Representative. I worked in a relatively small product IT company from 10/2021 to 11/2022
So, my tasks were:
- Communication with customers via email tickets (ZenDesk);
- Handling customers' billing issues and complaints, contacting payment processors directly (SolidGate, MaxPay);
- Identification and adjustment of technical issues and inquiries;
- Handling customers' feedback on social media and app stores.

I want to continue working in customer related fields; however, I'm always open to something new.
Position: CUSTOMER SUPPORT REPRESENTATIVE
Category: Support
Experience: 7 years | English: fluent

don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here
don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here
don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here don't know what to type here
Position: CUSTOMER SUPPORT REPRESENTATIVE
Category: Support
Experience: 1.5 years | English: upper

I can describe myself as a skilled communicator and listener with a knack for remedying conflict, I can offer you keen organizational skills which allow for the effective delivery of outstanding service, and a highly motivated employee for this job, that can maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization and I'm not just saying that without understanding what awaits me and what kind of work I will do.
I worked as part of Gepard Media OÜ, an Estonian company, as a part of the Casino Team. This is my first job as a support customer, there was a lot of work in different areas, such as: support and communication with customers, checking documents, checking cash withdrawals and their implementation, reports on the technical component of the casino, and many other things, shifts were also both night and day.
Also work Experience:
-	Administrator at Ibis styles Lviv centre.
-	Specialist in the center of international education in Lviv Polytechnic National University
-	Customer Support Agent (1,5 year)
-	Customer Support Service Manager (Including VIP clients)
I want to try something new and different with a more organized schedule.
Worked on different orders, in various programs, and have an
understanding of responsibility and deadlines, I can easily work morning or night shifts, but, to be honest, I prefer working from home during morning shifts, from Minday - Friday. If it is possible to have Saturday and Sunday as days off, if not, then this is also not a problem, since I have been working for 1.5 years on a floating schedule, 2 working days, 2 days off, and it doesn't affect my productivity.
Position: Customer support representative / Account Manager/ Cashier
Category: Marketing
Experience: 8 years | English: upper

A dedicated, passionate & experienced individual with a master’s degree in HR and Marketing. A detailed professional with excellent communication, interpersonal & marketing skills looking to secure a position in reputable organization to gain knowledge, skills & pursue my career.
WORK EXPERIENCE

MUTHOOT FINANCELTD --CUSTOMER RELATIONSHIP EXECUTIVE (MAY 2014 to SEPTEMBER 2021)
 JOB DUTIES:
- Build and maintaining profitable relationships with key customers
- Oversee the relationship with customers handled by your team
- Resolve customer complaints quickly and efficiently
- Keep customers updated on the latest products to
 increase sales
- Expand the customer base by upselling and cross-selling
- Understand key customer individual needs and addressing these
-  Meet with managers in the organization to plan strategically
- Conduct business reviews using CRM programs
- Open new gold loan account and provide access to online services
- Interviewing applicants for gold loan
- Promote the sale of deposit, Investment, loan product and services
- Effective compliance of management information system
- Field verification to evaluate loan applicant’s financial status and ability to repay the loan
- Full documentation of deposit and loan applications
- Teller operations
- Reviewing and updating status of loan file periodically


SST IMPEX INDIA PVT LTD – CUSTOMER SUPPORT EXCUTIVITE (APRIL 2013 to MAY 2014)
JOB DUITIES:
- Managing the customer support department’s day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Managing the budget of the customer support department
I will work for the company’s goals and targets and in return, I expect to grow professionally in my career path with the company
Position: Customer Support Representative, Account Manager, Customer Success
Category: Support
Experience: 2 years | English: upper

I am happy to see the progress of my work, starting as a Trainee with no experience in CS, I achieved a Middle position within a year. 

During the time I worked as a Sales Manager, apart from my daily duties, I was constantly involved in conducting different tests and improving scripts to increase customer engagement. 

Working in start-ups showed me that I am able to adapt to changes and implement the new requirements very quickly.
I worked as a Customer Support Representative for almost 2 years and as a Sales Agent for a half a year.

While working as a Customer Support Representative, I: 
- Introduced our services to customers, processed their orders, filfilled all requests via live chats, messages, emails, inbound and outbound calls.
- Addressed all customers` concerns in a timely manner by checking CRM logs, order history and a customer`s personal account.
- Worked towards targets and KPIs made by QA, by upgrading my performance results from 71% to 93,7%.
- Was constantly involved in communication with Dev. Team regarding CRM automation by sharing the ideas and doing bug reports.

While working as a Sales Agent, I: 
- Communicated with customers via sms, emails with a sense of calm and good work ethic.
- Discovered the needs of each customer by using different tactics, closed deals on the spot by working on objection handling.
Accomplished my personal and Sales Team targets as measured by KPIs, by handling more than 100 outbound calls on a day-to-day basis.
- Searched for a solution to increase customers` answer rate by conducting tests and changing sms templates.
- Was constantly involved in communication with Tech Dept. regarding CRM optimization by sharing the suggestions and doing reports.

Although I am grateful for everything I have learned as a Sales Agent, I want to develop more as a part of Customer Service because it suits my personality and my values more. 

English - B2

In the near future I would love to take advantage of my previous experience to add value to the next company and learn as much as I can from my future team.
I don`t want to work with large number of calls (no calls would be more preferable) and also, prefer projects without night shifts.
Position: Customer Support Representative/Account Manager/Quality Assurance Manager/Relationship Manager
Category: Support
Experience: 8 years | English: upper

- 3rd place in University Mathematics Olympiads (2011) and 3rd place in Descriptive Geometry Olympiad (2013). 
- Read already over 300 books.
- Gathered an impressive collection of printed books on mathematics, physics, biology, and psychology.
- Graduated from the QA Manual Engineering course and also currently studying Stanford Computer Science Course on Java in Sh++ computer school.
- Completed basic Python course on Kaggle
- I also have been involved in health education, specifically HIV prevention and addictions.
I've been working in the customer support field for 8 years now. My related specialties, which I’ve already managed are sales, manual QA, and fraud prevention.
From 2014 to August 2022, I worked at Reflex Media Inc. Within the company, I took the support specialist role. My responsibilities included responding to a variety of customer requests via mail and live chats. I was processing payment information and also managed customer refunds. 
I also searched for scammers and frauds on the company's dating platforms - e.g. deleting and censoring user's profiles and on-site correspondence according to the company policy. Holding a role at the company, I also ran into the field of manual testing particularly when I was creating bug reports for our development team in the Singaporean office.
I was actively involved in the company's business processes, in particular - I suggested some streamlined functional solutions for the admin panel.
For example, a system of spam filters keywords, and a quick response templates database to manage standard user requests. I was engaged in mentoring and training my Filipino colleagues, in particular, I trained two administrators and provided advice to the Philippine team leader.
In the Ukrainian office, I tried to implement sociological and psychological testing methods in our team. My managers strongly supported this idea.

The second company where I worked for 7 months, starting in December 2022, is called CreditSense.ai. I worked in the support and sales department. The company specializes in creditworthiness assessment service development. The company also provides support services to another American loan lending company. My duties included users' calls processing, customer information verification, advising on the cooperation terms, and loans selling. An important part of the work was the bank statements financial analysis. I learned analysis techniques at the company. During my work in this role, I also got acquainted with the US bank payment systems, in particular the so-called ACH payments.
My level of successfully signed loan agreements gradually increased from 40 to 90. Moreover, the number of successful loan repayments was at least 85%, which is more than set by the company's 83% level.
I'm not open for a full night shift schedule but can cover a part of the night: up to 1 a.m.
Position: Customer Support Representative, Billing and Risk Specialist
Category: Support
Experience: 5 years | English: fluent


As an experienced Customer Support Representative with over 5 years of experience, I take pride in providing exceptional service and maintaining a non-toxic work environment. I understand the importance of creating a positive workplace for the success of the team as a whole. Having lived in both the USA and Poland, I have a unique perspective on working with foreign clients, enabling me to communicate effectively and empathetically with individuals from diverse backgrounds. My ability to learn quickly and solve problems creatively makes me confident in my ability to exceed expectations and deliver top-notch service to clients. I am excited to bring my skills and experience to any team and contribute to their success.
Position: Customer Support representative / Billing asisstant/ L1-L2 support
Category: Support
Experience: 4 years | English: upper


2018-2020 Clario tech
Technical Support Representative at Clario Tech (L1)

Resolving tech issues via remote connection;
Collaborating with other departments to ensure customer issues are resolved in a timely manner.
Managing clients accounts via SalesForce
Escalating complex issues to higher-level support personnel if necessary.
Maintaining detailed records of customer interactions and technical issues.

2019 - 2023 BetterMe Ltd
Billing Manager

managing technical/non-technical documentation of the internal software/product
maintenance of positive CSAT score in order to decrease potential refund/chargeback rate
resolving tickets/inbound calls to prevent potential
refund/chargeback(s)
carry out daily monitoring of statistics on key KPIs (possibility of payments, risk metrics), operational routing of traffic
manual check of transactions using Zendesk/Solid
Refund management
conduct experiments aimed at increasing the profitability of the specific location/bank/bin
execution of the mitigation plans
Looking forward to growing as a part of a professional team and overcoming new challenges with courage.
Position: Customer support representative/ Common manager
Category: Support
Experience: 3 years | English: upper


Customer support agent (Vinted) 

 resolve customer complaints via email and chat
 assist with placement of orders, refunds or exchanges
  follow communication procedures, guidelines and policies
  communicate with delivery companies
 answer customer questions about properly using or accessing a product
Position: Customer Support Representative, Content Manager
Category: Other
Experience: 3 years | English: intermediate

I achieved the shrinking of number of additional questions from customers. The volume of sold tickets has been increased!
I am talented, ambitious and self-driven specialist, a passionate trouble-shooter, who wants to join a growing customer support team. I was working as a translator, a journalist-editor in online-media and operator-interviewer (conducted phone interviews in marketing company).
I am looking for a job in customer support team! I want to find interesting company which can allow me to develop my customer support skills.
Position: customer support representative, content manager, designer, QA tester
Category: Support
Experience: 8 years | English: fluent


I have experience in customer support, including sales, handling and managing customers' requests (English speaking and Spanish speaking customers), and also have experience in translating texts of various kinds.
I am responsible, stress-resistant, have good communication and organizational skills, experienced in communication with both Ukrainian and foreign customers. 
I have many hobbies, I love art, drawing. I will be glad to find a creative job and use my strengths in my work.
I would be glad to find a creative job.
Position: Customer support representative || Content writer
Category: Support
Experience: 3 years | English: fluent

- 3 yrs experience in customer support, customer service, public relations.
- More than three companies and organizations worked with.
- Certifications in different customer service/support fields.
I'm a customer support representative with 3+ years experience. I am well-versed in various communication channels, including email, phone, and live chat, and I'm able to handle customer inquiries and complaints in a timely and professional manner. My goal is to ensure customer satisfaction and help maintain a positive image for the company.

I've had the privilege of providing customer support services for various companies and organizations. My major roles are:

- Answering customer inquiries and providing information about products and services.
- Responding to customer complaints and resolving issues in a timely and professional manner.
- Gathering information from customers to help identify and resolve problems.
- Training new customer support representatives and providing ongoing support and guidance.
- Collaborating with other departments, such as sales, marketing and technical support to provide complete solutions to customers.
- Continuously seeking ways to improve customer experience and satisfaction.

Key Skills:
1. Customer service
2. Content writing
3. Email/chat support 
3. Digital marketing
4. Communication skills
5. Jira
6. Team work
7. Microsoft excel/office/outlook


I'm available for remote jobs and I'm open to new connections; local and international.
Position: Customer Support Representative, Customer Care Specialist
Category: Support
Experience: 3 years | English: upper


- Project Coordinator (Oct 2021 - Present)
Company - PEXLY (BPO)
Coordinated and supervised day-to-day front-end operations of an international outsourcing team of 20 Customer Support Representatives.

- Customer Support Representative (Dec 2019 - Oct 2021)
Company - PEXLY (BPO)
Communicated with hotels via phone to confirm reservations, and obtain information regarding problem cases, and reported via email to Customer Support L2 describing the issue associated with a particular reservation.
Sales - cold calls
Position: Customer Support Representative/Customer Success
Category: Support
Experience: 8 years | English: fluent


Customer Support Representative at Grammarly, Kyiv
September 2020 — September 2022
• Responding to customer queries, and providing solutions or
troubleshooting via email while maintaining positive customer
relations and satisfaction
• Canceling, upgrading, and downgrading subscription plans, as well
as processing refund requests
• Gathering feedback and sharing it with Product, Sales and
Marketing teams
• Participating in testing and developing new product features
• Advising and leading new agents in Slack

Deputy Front Office Manager &amp; Duty Manager at Ibis Kiev
Railway Station, Kyiv

January 2018 — September 2020
•  Hiring and training new staff, coaching the Front Office team to
maintain the top level of customer satisfaction
•  Anticipating and handling customer requests within acceptable
guidelines, as well as troubleshooting emergencies
•  Managing group reservation requests, billing and payment
processes
•  Analysing and responding to guest reviews from different sources
(Google, TripAdvisor, Online Travel Agencies)

Front Office Supervisor at ibis Kiev City Center hotel, Kyiv
April 2017 — January 2018
• Ensuring all team members adhere to standard operating procedures
• Training, directing, resolving issues and coaching the front-desk team members to conduct quality operations
• Resolving customer issues, complaints and problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality service
• Performing other duties as assigned, requested or deemed necessary by
management

Front Office Agent at ibis Kiev City Center hotel, Kyiv
May 2014 — April 2017
Checking guests in and out, as well as processing group arrivals
• Handling billing procedures
• Managing guest requests and complaints
• Performing night audit procedures

Assistant Front Office and Reservation Manager at Granada Inn
Backpackers, Granada, Spain
May 2013 — October 2013
• Controlling the availability of rooms and day-to-day functions of the
Front office, such as checking-in, checking-out and providing
requested information
• Providing travel information, itineraries and prices
• Handling customer complaints or concerns
• Making reservations and sending out confirmation notices
I want to work remotely in a healthy environment as a Customer Support Agent/Lead. I am currently living outside of Ukraine, in Turkey. 

Schedule preference:
Flexible schedule
or
09:00 AM-6:00 PM Kyiv time
08:00 AM -5:00 PM Kyiv time