lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support Engineer
Category: Support
Experience: 4 years | English: fluent


Namecheap inc. 03.2017 - 02.2019, Dnipro, Ukraine - Customer Support Representative in SSL Team:
• Provided assistance to customers in inbound chats and tickets via Kayako support system in English.
• Assisted with various issues related to SSL certificates implementation and installation on shared hosting/private web servers of Windows-based, Linux-based type, cPanel and WHM CS, etc.
• Provided detailed instructions along with step-by-step guidance to the users in chat and tickets on DNS settings configuration, hosting queries and SSL certificates issues.
• Was facilitating the initial stages of work process for newbies who were only starting their independent shifts. Also, assisting team CS with hard cases during SME’s absence.


Greensill, 03.04.2019 – 25.12.20, Dnipro, Ukraine – L1 Application Support team representative.
• Providing first-line support for multiple projects within the company. Distributing requests/incidents to be assigned to proper resolver-groups.
• Prioritizing occurred incidents based on their urgency and possible impact. Escalating some of the critical incidents via phone.
• Assisting with customer’s requests via JIRA tickets using multiple communication channels like: JIRA itself, Skype for Business, Slack, emails, MS Teams. 
• User management in various services including Office365, Atlassian services, Skype for business, AWS Console (Workspaces) etc.
• Monitoring company systems integrity throughout working shifts to ensure stability. Reporting whenever issues occurred.
Position: Support Engineer
Category: Support
Experience: 1.5 years | English: upper


Overall 8 years of work experience as a system administrator, developer, support and
testing.

Expertise in well known programming languages (C++, C#, Python),
experience in setting up and working with databases (MySQL, MongoDB), servers
and virtual machines (Apache, AWS), web-programming tools (NodeJS, JavaScript,
HTML etc.)

Communicative and motivated team member to achieve personal and team goals.
Great leadership skills in developing and motivating as Team, as Individual Worker.
Experience in preparing and developing personnel inside the team from day 1.
Position: Support Engineer
Category: Support
Experience: 3 years | English: intermediate

I constantly encourage the team to improve work processes so that they are more convenient, more efficient.

I wrote several small programs to improve the life of the team at my last job.
Parimatch Tech  - 2 year
Service Support Engineer
Responsibilities:
•	Obtaining information about possible incorrect behavior of the product environments from multiple sources (Customer Support, QA, Analytics, IT Security etc.).
•	Analysis of incorrect behavior of the product environment on several levels (front, logs, etc.).
•	Writing bug reports and maintaining tickets in Jira.
•	Fixing of incorrect behavior of the product environment according to the available access (rebooting services, redact config file, etc.).
•	Working with tickets in Jira in the product defects project (prioritization and ticket escalation to development teams, tracking SLA compliance by tickets from development teams, downtime track of the product environment, and etc.).
•	Work with Grafana (analysis and monitoring of the product environment for business and technical metrics), ELK, Prometheus, Kubernetes, Nomad, Browser dev tools,  Postman.
•	Facilitate communication between teams for the fastest possible solutions to product defects.
•	Implementation of emergency plans in case of DDOS attacks, Blocker defects and others similar situations.
•	Conducting internal consultations with company employees regarding services work.
•	Employee training.
•	Optimization of the work of the department and the allocation of responsibilities within the team.

Terrasoft – 1 year
Service Support Analyst
Responsibilities:
•	Providing advice on product functionality;
•	Analysis of the business logic of the Client's system;
•	Providing advice on the implementation of business logic;
•	Technical analysis of the Client's system (work with sql, c#, js);
•	Analysis of errors, bugs and any incorrect behavior in the system and transfer this information to developers;
•	Tracking the work of the mailing functionality in the client's system using log4net and nlog logging systems, and in the cloud mailing service using graylog logging systems;
•	Compliance with the internal regulations of the campaign;
•	Consultation on setting up domains for mailing lists;
•	Conduct training for new employees and 1L support staff product functionality;
•	Providing clients with development advice.
I dream of becoming a developer. 
In my spare time I study C#
Position: Support Engineer
Category: Support
Experience: 2 years | English: pre


Performed root cause analysis on customer issues and provided recommendations for product improvements
Provided technical advice and solutions to customers, resulting in a 95% customer satisfaction rating
Maintained a knowledge-base of common customer issues
Monitored customer support queues and responded to customer inquiries in a timely manner
Position: Support Engineer
Category: Support
Experience: 3 years | English: upper

Reached the Teamlead position in Ukrainian Department (team of 5 people) for hard work and taking big amount of responsibility.

Link School of English, Malta. Achieved certificate of studies in 2015.

Basic knowledge - HTML/CSS/SQL/XML
PlaySight Interactive (Israel) (web.playsight.com) - Professional Services Engineer (3 years of experience).

Responsibilities:

• co-working with other departments (Sales, Product, QA, R&D) 
• quick reaction on any reported issue (especially during livestreams)
 • quick solution on resolving issues
 • deeper investigation of an issue if needed (gathering info from app/windows logs - forwarding to relevant department)

 • customer support:
	 - processing requests of customers/clients - answering emails (ticketing system - Asana, Freshdesk)
 • technical support: 
	- processing requests of account managers/other departments
	- maintenance of remote machines/servers (LogMeIn, Teamviewer) operating system Windows 7, 10 
	- maintenance of the product (PC app + mobile app (Android, iOS)
	- cameras calibration and configuration (Axis, Samsung, Basler, Dahua, Hikvision, - all related software) 
	- performing stream tests (Dacast, Teridion, PAC-12, Akamai, SoloLiveU) 
	-DataBase configuration (LinqPad)
It would be great to get a remote possibility to work due to COVID-19.

Not more than 2 night shifts per week.
Position: Support Engineer
Category: Other
Experience: 4 years | English: intermediate

Company - Raiffeisen Bank Aval (october 2007 - present)
Position - Chief Expert of Technical Consultation (Western Union)
Responsibilities:
- More than 4 years of experience as technical consultant in WUPOS (Western Union program)
- Perform requests in Service Desk.
- Processing, translation and sending requests from Raiffeisen Bank Aval and other banks (26 banks) in technical and common issues to the Service Support of Western Union (in English)
- Support of the entire database of operators and locations of Raiffeisen Bank Aval (MS Access).
- Experience in implementation, testing and support of new bank programs (Balans2, Oracle OIM)
- Perform calculations between monetary system "Western Union" and the bank branches of Aval Bank
Skills:
-	The basics of HTTP, HTML, CSS
-	Database: SQL, MS Access
-	Service Desk
-	Good knowledge in MS Excel
-	Knowledge of bug tracking systems (Jira, TestRail).
-	Knowledge of  SDLC, Scrum methodology, Waterfall
-	Technical tools:  Firebug, Selenium IDE
Systems: Windows XP-10, Android.
Obtaining position in company as a Support Engineer in a team of professionals.  Opportunity not only in professional growth (but not without it), but also to prove that I can be a good investment for the company.
Position: Support Engineer
Category: Support
Experience: 0 years | English: upper

Closing of monthly KPIs. I'm connecting with advertiser and clients and I can establish and maintain open communication to fine-tune small-talk.
Sport analyst at Global Logic / apr
2022 - now
- Watch and analyze games
- Provide information about sport events

Trainee Customer Support at Global Logic / jan 2022 - apr 2022
- Handle and resolve customers’ queries
& provide reliable information that are
related to our software

Creating and managing a YouTube channel with more than 80k subs
- Creating and editing videos
- Manage a channel
- Connecting with advertiser

Equipment bayer from the USA / sep 2019 - jan 2021
- Selection and purchase of products from United States
- Communication with sellers

"Apple Family", sale manager / nov 2016 - feb 2017
I searching for an interesting job with the ability to learn something new and grow. First of all I am interested in Lviv location job. I will be happy to discuss all other details.
Position: Support Engineer
Category: Sysadmin
Experience: 6 years | English: upper

2014 - 2017 I was working for production enterprise which produces electronic devices and software.
Among other duties I was testing new devices and software, finding bugs, making reports, giving advises for improvement and implementing new features.
One of the enterprise’s products was a software and hardware system, which was based on Linux, running MySQL database and Apache, so I learned the main principles, network structures,
work via console (terminal). Also worked with virtualisation software.
In 2016 I started to learn programming, have certificates of finishing CS50 and Python 2 courses.
Finished upper intermediate English courses (the highest level that was available for that time, If I waited half a year I would have been accepted for advanced level). Have the certificate.

In 2017 I took a post of the Senior Support Engineer. Were working with Zendesk and Jira software to communicate with clients and raise the bugs to the developers. Were permanently working with Linux OS, XEN/KVM virtualisation technologies, MySQL/MariaDB databases, storage (iSCSI, LVM) and networking.

At the beginning of 2022 took a post of a support engineer at another company where I'm still working. Learned Kubernetes, EKS, AKS
Support Engineer
Position: Support Engineer
Category: Support
Experience: 1 years | English: pre

Commercial development experience in this company:
- creating a price update module from an online Google spreadsheet;
- finalization of the module for attaching a file to a product in an order;
- deployment of projects on a local computer from remote repositories or hosting for further work on them;
- studied the technical documentation for development under OkayCMS, and mastered the Smarty template engine.
Support Engineer
PortaOne, Inc. is a global telecommunication software
platform developer (IP PBX)

June 2022 – July 2023

- Experience in working with client requests
- Found solutions for complex client tasks
- Troubleshooting the issues 


Received practical skills in the following technologies:
Voice-over-IP (VoIP)
SIP (current de-facto standard for communications)
RADIUS
Modern telecom billing systems
Architecture and administration of integrated softswitch and billing platform
Writing queries to MySQL and Oracle databases
Linux, Bash, Nagios.

Main Responsibilities:
– Troubleshoot and debug issues related to SIP call flows, signaling errors, media quality, and network connectivity.
– Configure and maintain SIP-based systems, including VoIP platforms, softswitches, and IP-PBX systems.
– Collaborate with cross-functional teams, including network engineers, software developers, and VoIP service providers.
– Assisting technical teams with tasks that require optimization and modifications to the current infrastructure.

I used modern communication and customer-centric strategy at work.

Junior PHP developer
January 2022 - February 2022

Internship at a local company OkayCMS, which develops and maintains its product - e-commerce CMS.

Currently I live in Romania.

**Skills**
*Skills in the operating system Linux and networks operations*: 
- Linux management – Bash shell, file systems, processes, system utilities,
- Installing and updating the software (repositories, yum, rpm),
- The functionality of IP networks, the OSI model, and the TCP/IP protocol stack, protocols, essential utilities,
- Addressing and routing in IP networks, Network modeling, traffic analyzer, network security,
- Installing and working with Percona MySQL DBMS,
- Web server application part – Apache, virtual hosts, encryption, LAMP stack.
- Installation and configuration: PHP, MySQL, postfix, git


I use Git both locally and to work with a remote repository (GitHub, Bitbucket).

*Languages*
English — A2
Romanian — elementary level
Ukrainian — native

*Courses, training*
- at the moment I study the framework Symfony;
- php.zone: ООP in PHP;
- skillUp: PHP-Developing.

*Education*
University, Master diploma (DIIT, Dnipro city, Ukraine)
Position: Support Engineer
Category: Support
Experience: 1 years | English: upper


Support Engineer with experience in global distribution systems, and providing exceptional customer service. Have the ability to work in a team, find ways to solve problems, bring some new ideas, and make customer's life easier.
Opportunity to work at interesting projects with great team and make software better and customers' lives easier.
Position: Support Engineer
Category: Support
Experience: 5 years | English: fluent


Supporting customers with various tech questions concerning the development of the website using a site builder. Was focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals. Developing a bridge between product team and customers, ensuring their success.
Position: Support Engineer
Category: Support
Experience: 7 years | English: pre


Tech lead project, meeting with clients, updating system version, SQL scripts, selecting data from DB, Jira. Now I support custom projects in the fintech industry, 
communication with QA and Dev teams.
Position: Support Engineer
Category: Support
Experience: 3 years | English: intermediate


Technical Support Engineer MEGOGO
Reception and processing of user requests in Jira. Processing and timely response
to partnership letters. Communication with departments: Retail, Partners, Vendor, Business team.
Taking part in incident management. Detection of fluctuations deviating from the norm on the graphs of viability service. Registration of incidents and their pushing.
Position: Support Engineer
Category: DevOps
Experience: 3 years | English: intermediate


Technical support unit
Detection and analysis of single and massive problems in network and billing services
Work with systems to analyze and transfer problems to the solution such as Trouble Ticket List
(TTL), Trouble Ticket and Work Order System (TTWOS), HP Service Manager.
Communication between Engineers, IT Department and other teams in a company
Providing technical and process consulting via telephone and e-mail
Solution a problem without escalation, if it doesn't need


Support Engineer
Solve problems with billing services
Providing technical consulting via HP - Service Manager, e-mail
Working with Oracle database ( SQL, PL/SQL)
Using UNIX to manage DB
Using JIRA to plane and escalation issues
Using a VPN for remote access
I'm looking for an interesting project to support. I think my experience can help you to fill the open vacancies not only in the telecom area. Please, feel free to send me your propositions.
Position: Support Engineer
Category: Support
Experience: 2.5 years | English: intermediate


Total experience: Dec 2019 - Present
Responsibilities: 
• Working with products for business intelligence, image recognition, Gamification and providing support on them.
 • Solving incidents and problems by personal forces or jointly with the development department. 
• Participant in 4 projects as a consultant and in 1 as a TechLead. My responsibility is to prepare meeting agenda and minutes, hold client meetings with an analysis of existing problems and a proposal for possible solutions. 
Working with OLAP, creating jobs, rolling out improvements, working on implementation, writing instructions for clients and the team for further use.
• Hold a team meeting and mentoring new team members on the project
Personal qualities:
Hardworking (never give up and not afraid of difficulties), fast learner, purposeful, creative and sociable. I have a skill of working with people, teamwork skills, leadership qualities. 
Accurate, assertive, and adaptable professional who can effectively multi-task in challenging situation and meet critical deadlines. 
The main goal of my work is to qualitatively satisfy the needs of the client, avoiding or smoothing out conflict situations. 
I don’t limit myself studying exact sciences.
Position: Support Engineer
Category: Sysadmin
Experience: 1 years | English: pre

I was responsible for a big store/warehouse and team. I know how to fix many software and hardware issues.
* Windows and Linux/Unix environments configuration.
* Network configuration and troubleshooting.
* Automation using bash and cron.
* Zabbix monitoring configuration.
* Maintaining many of the internal company systems.
I'm going to become a senior Application Support Engineer in the next few years. At the moment I'm looking for a strong team to work with and improve my Ops skills.
Position: Support Engineer
Category: Support
Experience: 5 years | English: fluent


Within these years I have obtained the following experience:
- supporting enterprises, partner companies and customers via Zoom, GoToMeeting, TeamViewer, SkypeforBusiness, MicrosoftTeams and Slack;
- working in shifts (24/7 support service);
- being the first line to take the requests from the premium customers around the world;
- providing learning remote sessions upon request;
- collecting system logs, using diagnostic tools
- working with regular expressions and understanding of HTML/XML/JSON;
- basic understanding of REST/SOAP API functionality;
- usage of Windows OS/Windows Server; AD; IIS; MySQL, MS SQL.
- QA/Testing;
- initiate bug fixes and features to improve product quality based on customer's point of view, treck their deployment
- networking with sales departments, experienced engineers and developers
Looking for new opportunities in Support.
Eager to learn and acquire new skills.
 If there is overtime, would prefer to have a bonus or within counted overtime hours get some days off.
Position: Support Engineer
Category: Support
Experience: 5 years | English: upper


Work closely with the US customers
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Position: Support Engineer
Category: Support
Experience: 5 years | English: upper

Studied and worked in Uzbekistan as a system administrator in an outsourcing company.
Then he moved to China, where he lived, studied and worked for 7 years as a Network Engineer. I also worked in local companies as an IT specialist.
After that, he moved to Ukraine, settled here and worked in a company that developed PaaS and SaaS, dealt with requests from product partners, analyzed and fixed problems with both Linux servers and services that were included in our product (such as nginx, mysql, and so on).
Wrote simple Bash scripts to automate daily routine tasks.
Since I am purposeful and open to new ideas - you will not be disappointed in cooperation with me!
Worked as System Administrator in Uzbekistan;
Got a Bachelor's degree in Chongqing University of Posts and Telecommunications;
Moved and based in Ukraine;
Worked with company developed PaaS and SaaS as a Monitoring and Support Engineer.
Position: Support Engineer
Category: Sysadmin
Experience: 0.5 years | English: pre

I graduated from the Kyiv Polytechnic University with a bachelor's degree in electrical engineering. Passed internal courses on Linux and network administration in PortaOne.
Worked in the first line of support for a product company that deals with telecommunication, billing, voip.
Tasks: processing customer tickets, monitoring, server maintenance, troubleshooting.
Stack: oracle linux, bash, mysql, oracle-db, nagios.
Position: Support Engineer
Category: Support
Experience: 10 years | English: upper


Work Experience
 -5 month as IT teacher in Beteseb Academy September 2010- February 2011.
-Senior Software Implementer at Professional Electronic Data Systems PLC since July, 2012 - Nov, 2019
-Network Engineer and Software Technical Consultant at Sivatex IT Solutions since Nov, 2019 -
July 2022
-Support Engineer - Financial Solutions at Safaricom Telecommunication Ethiopia from July 04, 2022 - Current
Responsibilities
Providing technical support or guidance by resolving the technical problem of the customer through
emails, phone calls, and by in person
Providing training programs to the customers for using the different software and hardware products
Identifying the technical problem and resolving it or directing customers that how to solve the
problem
Examining the operating system of computer and installing software in the computer
Changing the parts of the computer for resolving the technical problems if required
Comprehending the problem, fixing it, and resolving it as well as troubleshooting the system and
network problems
Communicating with clients regarding the technical problem they are facing and solving it
Network implementation and troubleshooting
Site to Site vpn configuration and implementation.
Summary of Skills
• Excellent Software Testing skills
• Excellent communication and written skills as well as technical skills
• Problem solving skills and good organizational skills
• Ability to handle the clients and solve his/her queries
• Knowledge of Internet and computer hardware and software as well as an ability to analyze the
problem
• Ability to guide the client for resolving the technical problems and good interpersonal skills
• Good organizational skills and ability to provide the best service to the clients
• Ability to think critically and research as well as an ability to maintain the data
• Ability to provide the technical support to the clients and ability to grasp as well as follow the
instructions
• Ability to maintain the computer system and networks of the organization
• Ability to present the technical information to the clients for the effective results
Position: Support Engineer
Category: Sysadmin
Experience: 11 years | English: upper


Working as Support Engineer for about 10 years, resolving Customers' Jira tickets and
reproduced issues in different environments. Clearly documented cases with troubleshooting steps, recommendations, and resolutions. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Supported software and hardware, operating systems, and network communications by troubleshooting related issues. Configured and maintained, server(s), workstation(s), mobile devices, SSL certificates, group policies, and others. Provide customer support for Elasticsearch, Kibana, Kubernetes, and AWS. Address concerns and communicate with customers through Drift, Pure Chat, Jira Service Desk, and Zendesk. Contribute to Confluence documentation and bug fixes through GitHub. Worked with Blockchain technologies and re-wrote Terraform scripts to run infrastructure for its environment.