lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: upper

-more than 30 successfully completed projects (with 98% quality and all deadlines were met);
-career development from junior to senior GIS specialist;
-on average around 100 project hours saved on each project;
-high flexibility and switching between different project without loosing high performance;
-project documentation analyzing and improvement
I was working as a GIS specialist for more than 10 years. My main responsibilities were: updating database for navigation purpose, communication with customers (written and verbal), analyzing and making edits to project documentation, team management, newcomers mentoring, tasks breakdown and assignment, searching and analyzing information according to different sources, working with lidar data. I'm familiar with JIRA, Confluence, Scrum and Canban methodologies, GIS tools. 
For a half a year I was working as a Customer support specialist. Im familiar with Zendesk, Solidgate, live chat.
Position: Customer Support Specialist
Category: Support
Experience: 0.5 years | English: fluent


I worked as a call center specialist in the bank for 2 years in customer relationship management. During the period of my work, I provided information to clients about the services and products provided by the bank and answered their questions.
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: intermediate

I participated in the international student exchange program Work and Travel USA in 2013. I lived and worked in a hotel and supermarket in Virginia for three months. It was a great experience in communicating with customers.
I  worked as a specialist in the verification of client documents in  NovaPay LLC. I checked 350 documents per day, 7000 documents per month. Prepared daily reports.
When I worked in the education department, I had a lot of different tasks:
- certification of pedagogical workers;
- ordered, controlled, and issued government orders for textbooks (about 6,000 copies for the relevant period of work);
- worked with citizens appeals;
- formed statistical reports.
Back office manager at Student Travel Ukraine:
- received and sent official documents;
- helped clients to form packages of documents for going to study abroad;
- consultations of clients on the company's services in different ways: phone calls, social networks, office meetings;
- I supported students during job interviews under the cultural exchange program Work and Travel USA.
I want to be a part of a team where personal and professional growth is supported and encouraged.
Position: Customer Support Specialist
Category: Support
Experience: 1.5 years | English: fluent


JUNE 2021 – DECEMBER 2022 
ONBOARDING TECHNICIAN (CUSTOMER SUCCESS DEPARTMENT), NEXTIVA UKRAINE 

- Provided initial set up of VoIP phone systems for new customers 
- Did additional set ups according to customers’ requests 
- Evaluated customers’ network and tested customers’ phone system to make them able to go live and start daily usage of VoIP service 
- Provided live trainings on phones, web interface of the phone system and other services and features 
- Performed troubleshooting of customer’ issues during phone calls 
- Created reports of new bugs and issues for Tier 2 team through Salesforce CRM
Position: Customer Support Specialist
Category: Other
Experience: 3 years | English: fluent

Candidate of economic sciences
Postgraduate school (Department of Economics and Appraisals of an Enterprise Property
Simon Kuznets Kharkiv National University of Economics
Junior Researcher of Scientific Research Center (2016-2017)
Specialist of international department (2014-2015)
Specialist of finance and economic department (2013)

critical thinking; highly developed communication skills; identify important concepts within a project to provide effective, targeted research; assume responsibility for completing all important tasks; respond and adapt to developing challenges
Desire to expand my current skillset and increase my values as an asset to the company
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: intermediate


Key responsibilities:
-Resolving client issues;
-Handling compliants, provide appropriate solutions and alternatives within the time limits;

Having more than 5 years experience on a position in legal field, I gained excellent communication and problem-solving skills, which I can utilise in the the field of customer support. 

I have B1/B2 English, I am experienced PC user and very attentive to details.
Ready for night shifts/shifts on weekends, ready for both remote and office work.
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: upper


•	mentoring students at every step of the educational process to provide maximum benefit from learning English courses and boost sales of other products;
•	effective and fast technical support for webinars (WebinarJam) and educational platform (Antitreningi);
•	customer support in Telegram and Instagram (provided quick and easy guidance, giving information about products, effectively helping to choose the course increasing sales by 10%);
•	resolved customer issues for 95% satisfaction rate;
•	responsible for planning marathons, auto and live webinars within the events (creating and managing Telegram channels and chats, customer support during the events, managing emailing);
•	fully planning group and individual classes, providing efficient communication between student and teacher;
•	adding students on the platform, creating and editing lessons;
•	editing interviews for YouTube and lessons for courses;
•	collecting and analyzing feedback.
Position: Customer Support Specialist
Category: Support
Experience: 4 years | English: upper

Can handle super stressful situations, able to work under the pressure, familiar with US freight market.
More than 3 years of experience working as logistics coordinator, logistics planner and mechanical brakedown expert at Patriot Transport Inc. based in Chicago IL (remote). Currently a teamlead of afterhours support team at Patriot Transport Inc. Had previous work experience in the sphere of logistics for Landstar System Inc.
Since every new position requires specific training, looking forward to join a team which can provide me with it. Being a fast learner, won`t be a problem for me to adapt and learn ASAP.
Position: Customer Support Specialist
Category: Support
Experience: 0.5 years | English: intermediate


Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bring almost 10 years of background maintaining customer satisfaction and contributing to company success in retail industry. 
Team-player who can also work independently. Empathetic, polite and detail-oriented person, focused on customer satisfaction and retention.

I'm looking for a full-time position in Customer Support area. Consider myself as a motivated quick-learner specialist.
Have previous experience in managing store and mentoring newcomers, hovewer, not interested in management in CS area so far.
I'd like to avoid night shifts and irregular working hours.
Open for remote either hybrid type of work.
Position: Customer Support Specialist
Category: Support
Experience: 2.5 years | English: intermediate


Much of my experience is based on my ability to communicate with clients. Firstly, I learned through incoming calls and chats to identify the need and provide its solution, reinforcing with a service that corresponded to the values   of the company in which I worked.
Position: Customer Support Specialist
Category: Support
Experience: 1.5 years | English: intermediate

- Good feedback from customers.
- First response time 1 minute.
- Completed SEO courses.
- Attracting new users for the company through good technical support.
My duties included technical support to users in writing, sometimes via video link.

I used Kayako and Intercom to communicate with clients.

Also, my daily tools were Postman, DevTools, Asana.

I want to develop in Technical Support.
I want to maintain a high level of technical support and help users solve their problems.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper

According to my experience I am good at communicating with different people, stress resistance, empathy and i am willing to help people in solving their problems!
My experience is about 6 years working as an instructor at "Leoni Wiring systems". My direct duties were to explain the newcomers their direct work, to support them in a hard work, to solve different kind of problems, to communicate with different people and try to explain the information in an easy way! 
I had also 2 months business trip to Morocco, where i got experience of working with foreigners on our common project.

My second position(1 year) was as a quality controller at "Bader Ukraine". Similar experience to the previous job. Controlling the quality of the production, working with people, a lot of communication, problem solving,trying to teach people make no mistakes in the production!

Also working abroad i improved my communication skills with foreigners!( Morocco, Sweden, Poland)

I am eager to learn something new, to obtain a new work position and i hope to get the position of Customer Support Specialist, I will try my best not to let you down!
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: fluent


My last working place - customer support at Myle LLC with headquarter in NY.
I was mostly responsible for incoming calls from the company's customers, drivers and third party companies. 

Many years of experience in hospitality industry, in few different countries such as Bali (Indonesia),Maldives,Dubai(UAE),Dnipro (Ukraine).
Position: Customer Support Specialist
Category: Support
Experience: 9 years | English: upper

- Using the logic ‘identify issue -> identify goal -> fix, explain, and educate’ improved customer experience and issue resolution, which led to a 30% rise in customer happiness and a 20% drop in chat time.
- Worked calmly with agitated students on multiple occasions, earning praise from the team leader.
Namecheap (2019-2022); Customer Support Trainer:
- Performing step-in training for groups of 10-15 people;
- Managing groups on step-in in the role of group lead (arranging and monitoring training activities in addition to the trainer's activities);
- Conducting 1:1 meetings with the trainees and composing performance-oriented reports.

Namecheap (2017-2021); Part-time Middle Quality Assurance Specialist:
- Performing quality assurance reviews for Level 1 and Level 2 customer support representatives.
- Interesting projects;
- Opportunity for career growth;
- Ability to work remotely;
- No night shifts.
Position: Customer Support Specialist
Category: Support
Experience: 0.5 years | English: intermediate

IT Arena Lviv 2022. Support team. Providing delegates with detailed information about the event.
Namecheap Inc. SSL Customer Support Specialist. [Fabuary 2023 - Now] - providing clients with different types of support via online chats and email tickets. 

AIESEC in Ukraine. Data & CX & Sales Manager [January 2023 - Now] - work with Google Sheets (collecting and analyzing data) + communications with applications during the projects + applying applications to our projects of 'Global Volunteer'.
I'm a passionate worker and learner. I have extensive experience in working with clients and data analysis. I'm looking for a stimulating position to help me develop my skills in data analysis, sales skills and working with CRM systems.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper


November 2018- currently
Business Development Specialist Fair&Exhibitions/Sport Events Logistics
DB Schenker, www.dbschenker.kiev.ua
Responsibilities:

      looking for international projects to be involved
      attracting customers
      organizing and controlling the full chain of provided services
      ensuring project deadlines are met
      process and manage several projects at the same time
      ensure customers satisfaction and building long term relationship with each customer
      attracting contractors, meetings, negotiations
      reporting to Cluster Manager in PL, analysing P&L, budget preparation
      invoicing,  controlling accounts receivable 
      
November 2014 – September 2018
Sales Specialist/Customer Service Officer 
Peter Justesen A/S Company, www.pj.dk 
Responsibilities:

      hunting new customers (meetings, mailing, callings)
      building strong relationship with customers
      filling in necessary reports for the head office in Denmark, working in CRM
      handling customers' complaints
      creating some marketing activities for Ukrainian market to increase sales
      monitoring customers' orders
      customers support in providing payment
      working in Microsoft Dynamics AX
      covering market in Belarus, business trips to Minsk 2-3 times pro year for visiting customers.
I would like to support customers worlwide providing them the best possible service.
Position: Customer Support Specialist
Category: Support
Experience: 1.5 years | English: upper

Achieved a position of team lead withinn 5 months after start in previous company.
One and a half year experience it technical support. 
Worked in Service Desk for biggest canadian healthcare institution SE Health
One year in a position of team lead in GeeksForLess
Looking for a position in customer service or technical support with friendly team and competitive salary
Position: Customer Support Specialist
Category: Support
Experience: 4 years | English: fluent


Passionate about Math, Design, and Communication.
I work with HTML, CSS, Bootstrap, jQuery, Javascript, Node.js, Express.js, API, JSON, Git, EJS, SQL, Excel, Adobe Suite (AI, PS, XD, ID, AE), Procreate, Zendesk.
Position: Customer Support Specialist
Category: Support
Experience: 1.5 years | English: upper


Prepared customs documents for international cargo transportation and provided high-quality individual support by email and phone on day and night shifts at EUROTRANS LTD Logistic company from September 2018 to August 2019.
From October 2019 to present I hold a position of Research Analyst at CNET Content Solutions for BestBuy. My responsibilities include processing data from product specifications, photos and marketing descriptions, provided by the vendor or found online and adapting the information to store requirements. 
During my student years i worked as a programming teacher for kids, history tutor, content manager for music store and pet shop clerk, so i have a decent level of finding common ground with people and providing help and services online and in real life.
Now I want to try myself in IT technical support, because I have the necessary skills for this, such as high communication skills, B2 level English, experience of working with large amounts of data, focus on maximum customer satisfaction as well as experience in teamwork and interaction between different teams.
Position: Customer Support Specialist
Category: Support
Experience: 1.5 years | English: upper


Project 1: Social Media Project
Project 2: Cloud environment
Communicating with clients of our projects helped solve their issues and problems. I knew all their questions.
Good and friendly team, an opportunity to improve and maintain my language skills and a good working atmosphere.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: fluent


- Providing exclusive customer support service to international clients (mostly USA, UK, Canada, Australia)
- Addressing clients' concerns via emails, chats, calls
- Analyzing and troubleshooting technical issues
- Served customer account and technical needs across daily calls, consistently meeting productivity and quality targets.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper


Repairman-Locksmith of the 4st category 03/2018 - prersent
Skp "Kharkivzelenbud"
Service of the fountain area in Kharkov city.
Grew up from repairman-locksmith of the 2nd category to 4th.

Courier 02/2020 - present
Glovo
Delivery everything people want, speaking with them (foreign customers as well).

Courier 03/2017 - 07/2018
TMM Express
Delivery important letters, visas etc. to the customers.
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: fluent


Seeking a Customer Support positions

The position should rely on these languages English / French / Arabic.

easy going extrovert, very comfortable communcating with strangers. Good at de-escalating tense conversations and keeping customers happy and satisfied.

Graduated in a tech field, analytical and can easily learn new tools and processes.

Currently located in Poland, seeking positions remotely or within Poland.
As I lived a very short time in Ukraine, I wouldn't be able to take offers that require Ukrainian/Russian language knowledge.
Position: Customer Support Specialist
Category: Support
Experience: 8 years | English: upper

Participation in a major bank merger, prompt resolution of a large number of issues from CRM users. Training of new employees.
- Support for users of banking programs and solving incidents related to the operation of the bank's software (Way4, TWCMS ITC);
- Providing ongoing support for customer requests, processing requests in the OTRS system (before Service Desk);
- Eliminate incidents with the involvement of developers and analysts;
- Working with databases (using and composing simple SQL queries);
- Administration of user accounts in the Bank's CRM;
- Monitoring of equipment and services that ensure the operability of payment systems (e-commerce);
- Troubleshooting of systems (self-written system Paymantix, various PS);
- Testing the combat environment when updating systems;
- Solving issues on the overall health of the systems;
- Consulting clients (representatives of legal entities) on transaction statuses;
- Eliminate incidents with the involvement of developers and analysts;
- Diagnostics and localization of accidents;
- Entering information about accidents and incidents in the Jira system;
- Work with Visa, MasterCard, NSPK, ORS payment systems;
- Processing and correction of card transaction errors in TWCMS ITC and TWI systems;
- Administration and maintenance of Visa Edit Package;
- testing and preparing for the implementation of new versions of TWCMS ITC, TWI, MasterCard Clearing Presentation Simulator and Pre-edit;
- Working with English-language documentation of international payment systems;
- Interaction with technical support services of international payment systems;
- Participation in the annual MasterCard and Visa forums.
I wouldn't like to work at night.
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: upper


Technical support on a complex billing system, Providing second line customer support in a timely and accurate way; Actively communicating with the customer to troubleshoot upcoming difficulties, Clarifying customer’s requirements via email and chat; The quality of the daily release; Creating and supporting technical documentation
morning shifts
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper

...............................................................................................................................................................................................................................................................................................................
The local online gaming store. [APR] 2020-2020 [DEC]
Telegram channel administrator for a sports-themed channel. [APR] 2021-2022 [FEB]
Providing excellent customer service.
Effective communication
Problem-solving
Multitasking and time management
Empathy and patience
Continuous learning
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper


To start with, I’m a third-year student at the university. By the way, the name is IT Step University and it’s the first uni in Ukraine which specializes only in IT education. Much to my chagrin, I haven’t a commercial experience working on a project yet.
Instead of that, my university pondered a variety of ways how they can bridge this gap, to make students more efficient, compatible and versatile.
I will say, in a nutshell, about the non-commercial experience in the 2nd year, and then I will move on to the 3rd. 
We have a project works, where we should implement a web app or something like a service which will make people’s life easier.
When it comes to talking about my experience, I have worked on Avenga’s project where I was part of a software implementation team. Our dream team creates the coding interview tool which will be used for coding assessments in IT companies to hire the best-fit candidates. I have tackled challenges, communicate with team members and always completed tasks ahead of deadlines. Now I want to add a few words about this year's project work. Here I am a project manager. My task is to submit reports on sprints on time, clearly design tasks in Jira and control them accordingly, as well as meet deadlines. The idea of ​​this project is to create testing on the site platform to determine your role in IT.  After receiving the result, the user can watch a video describing the profession. In accordance, find a suitable bachelor's program on the university's website. It's all cool, of course... But I want to get real experience working in an office and with a team. I am sure that the position of Customer Support Specialist is the best for me now. Moreover, your company was recommended to me by a friend who worked here.
Finally, that’s all.
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: upper


Traditional Express Van Lines (Kiyv, Ukraine)
Sales Representative in Logistic Company
- making calls to warm leads
- delivering sales
- 24/7 staying tuned to resolve current client issues
- maintaining good relationship with customers
- handling negative customer reviews

Hegelmann Transporte Poland (Częstochowa, Poland)
Sales Representative/ Dysponent
- searching for appropriate shipments
- working in Timocom
- making calls to hot leads
- troubleshooting 
- making purchase orders and commercial offers

Magistral Transport (Warsaw, Poland)
Sales Representative (Spedition)
- looking for shipments 
-working with contractots 
- building a client base 
- working in Timocom, Trans.eu
I'm on my way to become a part of huge IT community and I'm done with sales. I have a Busines Analysis course behind my back, and now in the process of studying Java, SQL.
I'm looking for remote options for work, part-time would work for me as well.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper

Due to the fact that I worked as an English teacher I managed to develop great communication skills and stress tolerance.
Unfortunately I don't have relevant experience in IT, I used to work as an English teacher and now I want to change my scope of activity. On my previous position my responsibilities were: 
- preparing materials for classes 
- conducting classes 
- sending and checking homework 
- communication with students and their parents