Position: Billing manager, billing account manager, billing operations manager, billing bizdev, billing product manager
Category: Support
Experience: 11 years | English: upper

1.    Found a few payment payment solutions under very difficult circumstances;
2.    Payments market researches were done;
3.    Competitors analysis done;
4.	Became one of the fastest, efficient and attentive employee before the end of the probation period,
5.	Reached TOP  place among support team who received the biggest “thank you” quantity number (in customer support),
6.	Ability to learn very fast,
7.  Launch of famous transportation services (preparation, scripts creation, support, tests, investigation).
8. Delivery of 3-G equipment for the biggest roll-out of the country (worked fast under the pressure), 
9. Coached and mentored of newcomers,
10. Get things done attitude.
As a billing manager: 
•	Daily monitoring of approval rates;
•	Approve ratio optimisation;
•	Searching for a new providers and payment solutions;
•	Communications with payment providers;
•	Issues resolving;
•	Cooperation with technical and customer support departments;
•	Decline reasons analysis; 
•	Analysis of customer’s support issues and product improvement plan creation;
•	Participation in disputes resolving;
•	User experience improvement;
•	Competitor’s billing and product analysis;
•	Participation in the integration process; 
•	Payment methods testing;
•	Refund processing;
•	Maintenance of regular recording and reporting;
•	Disputing chargebacks, preparation and handling.

As a support manager/account manager:
•	Requests management;
•	Fraud investigation;
•	Trainings for incomers;
•	Data analysis;
•	App testing;
•	Maintained new project implementations and releases;  
•	Participated in product documentation creation;
•	Prepared trainings for new clients;
•	Participation in product usability improvement;
•	Use cases creation and manual testing;
•	Business requirements analysis.

As a logistics manager:
•	Managed contract obligation fulfilment towards customers;
•	Managed ordering and production of equipment;
•	Organised delivery process to the customer;
•	Controlled invoicing and payments;
•	Participation in pre-sales process;
•	Handled claims;
•	Communicated with internal and external customers.
•	Coordinated importing process after purchase order creation;
•	Tracked air, sea and trucking cargo deliveries; 
•	Prepared import permission documents; 
•	Monitored cargo’s documents circulation; tracked customs office situation;
•	Controlled shipments and stocks; 
•	Coordinated repacking process;  
•	Analyzed broker services market and warehousing market; 
•	Tracked legislation;
•	Clients informational support.

This is not the whole list of my working experience.
I can provide the company's names upon the request.
I’m looking for positions: payments/billing specialist, billing support, operations manager; account manager; customer success; ready to take care of your billing business needs, customers and dig into numbers. Want to be a part of significant project in IT and/or logistic and/or payments field (ready for day and partially evening shifts).

I want to find a job that will help me utilize my experience, talents, opportunities, creativeness. Also, it is very important for me to share values and beliefs with the company. 
Important necessary things are: comfortable working conditions, good people, decent salary and the opportunities for development.
No night shifts, no work on weekends.