lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support Specialist
Category: Support
Experience: 3 years | English: upper

Trello, Jira;
• Zendesk;
• basic knowledge and understanding HTML, CSS, WordPress,
Joomla;
• LP-Crm;
• WHM;
• phpmyAdmin;
• MotoCMS;
When I was a second year student I decided to try myself as a technical support agent and I realized this is what I am passionate about. I am thrilled to find a problem and solve it as quickly as possible so that a customer is always happy and wants to come back to me. Over the years I have learned to work with Zendesk, HelpDesk, Jira, Trello, CRM, PhpMyAdmin. I also know a little bit about the specifics of servers and configuring them. I intend to connect my future work with customer support, hoping to obtain some experience and become project manager. In addition, I am going on learning and brushing up my English. I am sure it will help me in my work. Besides, I am very sociable and friendly. I also like communicating with people and thereby consolidate my knowledge and learn something new. I am always in search of something unknown. Not only that, but I like to be in the know of what is happening in the world of software development. I have learned a lot about Elon Musk. My ultimate dream is to work for that company.
______
• more than 3 years working as a Customer Care Representative and Personal Client Manager
• expedite the resolution of customers problems and complaints to maximize satisfaction
• partially related to Project Management - working with clients
• Resolve customer complaints via phone, email, mail, or chat
Position: Technical Support Specialist
Category: Support
Experience: 8 years | English: upper


Worked as L1, L2, and L3 lines of support. Have experience in supporting various applications with an understanding of technologies under the hood.
Eager to learn something new every day.
Looking for a challenging position of L1-L3 Support Specialist
Position: Technical Support Specialist
Category: Support
Experience: 1 years | English: intermediate


Worked for an ELD Provider as a customer support specialist for 10 months. Two of them I served as a TeamLeader for a team of support specialists. Almost for two years I have been providing customers with help for company review.
Position: Technical Support Specialist
Category: Support
Experience: 2 years | English: intermediate


Working with MS SQL and internal software systems like 
Magento, CRM system Сardnonstop and Creatio (BPM online)

P R O J E C T S: 
University course a project on the theme "Development of a customer's supplement to the information system on the .NET platform"
C # .Net desktop application using MS SQL database, a simple e-grade journal for educators
Position: Technical Support Specialist/ Customer Support Manager
Category: Support
Experience: 2 years | English: fluent

- facilitated the organization of evacuation flights for foreign citizens during the lockdown (due to Covid-19)
-  interpreted the negotiations related to the delivery of the covid vaccine to Ukraine 
- participated in the organization of installation and unveiling of a statue in Kyiv 
- helped hundreds of Ukrainians successfully get the visa to the country of their dream
I have two years of working experience in communications with the local authorities on behalf of the Diplomatic Mission in Ukraine.
At first, as a Consular Assistant and Receptionist. My responsibilities included:
- consultation on consular and visa-related issues, visa processing, work with bills and payments at the Consular Section of the Mission;
- communication with the visitors and guests, and constant support of foreign citizens addressing the Mission; 
- translation, and proceeding of the incoming and outgoing correspondence.      
 
 As a Social Secretary to the Head of the Mission, I was in charge of:
- cooperation with representatives of the Ukrainian government, local authorities, mass media, and cultural groups. 
- organization of diplomatic receptions and cultural events of the Embassy, 
- preparation of the reports on bilateral cultural diplomacy. 

I also have knowledge in HTML, CSS, JavaScript, use of git and its methodology (Trunk Based Development), creation of simple landing pages, and accessibility principles used in web development (Aria attributes, work of screen readers).
I would prefer not to work night shifts

I am eager to develop new professional and personal skills. Therefore, I am looking forward to becoming a member of a wonderful team at an international company.
Position: Technical support specialist/ IT support
Category: Support
Experience: 2 years | English: basic


• 2 + year experience performing level one help desk support working as part of a corporate help desk
• Strong customer service
• Working with Jira, Bitrix24, Redmine 
•  Advanced knowledge of desktop computer hardware and software, including Microsoft Office 
• Experience with a variety of platforms and systems (MS Windows and MAC)
• Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring.
• Creation, maintenance and updating of accounts corporate users (Active Directory)
• Maintenance of office equipment, working with network equipment
• Direct participation in design and arrangement local network
• Working with ip-telephony.
• Installation of surveillance systems
• Good communication, problem-solving skills
Position: Technical Support Specialist/Junior manual QA Engineer
Category: QA
Experience: 3 years | English: intermediate


Dear Recruiters, please, take into account that my level of English is Intermediate and I can't communicate orally on a high level.

I have near 3+ years experience in the technical support sphere (b2b, b2c) and 2 years+ commercial experience in testing.

The latest experience:
November 2021 - till present
Manual QA/Technical Support Specialist. B2B clients

- Provide support of products to customers (email, calls)
- Setting up the platform for customers due to their needs
- Analysis of client requirements, construction of client process logic and creation of appropriate documentation based on client needs (features, test plans, test cases)
- Administration through admin of all projects
- Testing new functionality and reporting (bug reports)
- Providing a description of located bugs and submitting them to JIRA and GitHub

Tools and technologies I've worked with
PostgreSQL, MySQL, MongoDB, Microsoft SQL, 
Zendesk, Medeir, Bitrix24, 1С
Jira, Confluence, Git, GitHub, Postman
Модель OSI, HTML, CSS, API testing
Knowledge of Agile practices (Scrum, Kanban)
Position: Technical Support Specialist L1
Category: Support
Experience: 2 years | English: upper

I believe that the best achievement is progressing at written and verbal English as well as technical knowledge of website front and backend architecture.
Have experience in technical customer support in web-hosting company.
My responsibilities included:
- communicating with the clients in chats and tickets
- issues troubleshooting
- providing proactive supports and guiding clients
- escalating issues to technicians L2/L3
I don’t consider night shifts.
Position: Technical Support Specialist (L2/1)
Category: Support
Experience: 5 years | English: intermediate


Total work experience 7 years.
At my first job, I achieved a team lead in a call center (retail), there were more than 60 people in charge, I optimized the work of the warehouse, logistics, and introduced reforms in the company to simplify work with users (customers).
The second job was related to gambling (12 projects), in which I learned that I was attracted to technical and analytical tasks. One of the significant achievements is the identification of a team of fraudsters, thereby saving a large amount for the company.

In the future, the goal is to grow and learn to DevOps. Open to new offers.
Remote work or office work is also not against relocation.

Key responsibilities in the previous job:
-Keep customers informed of progress during issue lifecycle and make follow-up calls
or communications in a timely manner.
-KYC/AML
-Maintain updated information about the company's products and services
-Training new employees
-Writing manuals
-Monitoring system’s activity, reacting to any issues or suspicions
-Assist team members and provide support and solutions to customer queries.
-Fraud Monitoring
-Solving of any technical and organizational issues
-User payout behavior
Position: Technical Support Specialist, Project Manager
Category: Project Manager
Experience: 5 years | English: pre


Technical customer support 10/2015 - PRESENT
Solving customer problems/questions with web templates.
Writing technical documentation/guides for web templates(in English)

Web developer 08/2014 - 10/2015
Website development
Websites support

Office Manager 11/2012 - 07/2014
Preparing reports of the real estate value
Preparing technical documentation for the land privatization
Advising clients
I am seeking employment with a company where I can use my ability to communicate with people and take advantage of my knowledge of web technologу and English.
Position: Technical Support Specialist, Subject Matter Expert, TeamLead
Category: Support
Experience: 3 years | English: upper


I am a skilled technical support specialist with over three years of experience in the customer care field. With a master's degree in political science, it brings me a unique perspective to my daily work that allows to better understand the needs of customers and provide exceptional support.
Position: Technical Support Specialist, Sysadmin, System Administrator, Computer Engeneer
Category: Sysadmin
Experience: 6 years | English: basic

Hello hunter, I recently started to study the direction of DevOps. At the same time, I study English and the IT industry as a whole. At this stage of my career, I am looking for a company/team/mentor that will give me the opportunity to acquire the missing skills and experience. In the future, I see myself as a DevOps engineer.
You can find out more about me by sending me a PM. Thank you for taking the time to my profile. Good luck.
04/2021- 
*Freelance*
• Development of configurations, as well in commissioning;
• Computer parks, servers, local networks;
• Comprehensive means of information protection, video surveillance systems;
• Modernization of IT infrastructure of the enterprise;
•  I have experience with cryptocurrencies

03/2020 -03/2021 Pension of Ukraine Bakhmutsko-Limansky Integrated Management
*Chief specialist of the information systems administration and information protection department*
•	Optimized the work of the local network and computer fleet, administration of information and telecommunication system resources, measure services, servers, databases, Internet-vulnerability services, automated systems, antivirus and mealsure protection of information and security devices; 
•	Ensured the functioning of technical equipment, compliance with operating conditions and safety equipment;
•	Implemented a set of organizational and technical measures, maintenance, administration and archiving of the OSSV and OSSV2 databases, as well as SOV-MZ, WEB-COK, ASOPD;
•	Conducted a set of measures to preserve the integrity of information and its effective use, prevent unauthorized access to it, as well as to maintain the "metalon" complexes of the ICLS;
•	He studied and formulated technical documentation, took part in the development and implementation of innovative propositions to improve the efficiency of information technology.

03/2019 - 03/2020  Regional Clinical Traumatology Hospital
*System Administrator*
•	Performed operations with databases on computer equipment (maintenance, processing, accumulation, systematization and withdrawal of information);
•	Ensuring a high level of security as well as personal information of patients electronically;
•	Ensured that the computer park was in good working order;
•	Serviced computer equipment, performed diagnostics and preventive maintenance with the aim of detecting and eliminating the failure of the equipment;
•	Training and coaching for the hospital staff.

02/2016 -12/2018 VIRA Marketplace 
*System Administrator*
•	Supporting the stable work of employees in 20+ stores;
•	Management of computers on the basis of OS: Windows, Linux, as well as measuring equipment Mikrotik, Ubiquiti, TP-Link;
•	Installation and adjustment of video surveillance systems;
•	I initiated the installation of modern software;
•	Procurement, adjustment and maintenance of equipment;
•	The future of local networks.
Working in a friendly team, which focuses on efficient and productive work. Daily grow in the best PM practices.
Position: Technical Support Specialist, System administrator
Category: Support
Experience: 7 years | English: intermediate

Fine expirience in networking and supporting.
Good relationships with employees and customers.
• Administration of OS Windows, Linux, MacOS
• Installation, tuning and optimization of software in the enterprise, OpenSource solutions
• PC prepairing, block repairing. Modernization of the existing configuration
• Supporting employees and customers
• Creation of backups, data recovery
• Secure networking and information
• Removal of viruses, optimization, cleaning or recovery of the OS
• Organization of workstations, user assistance and training
• Supporting \ configuration of network equipment Cisco, MikroTik, Ubiquiti
• Installation \ configuration of WiFi-routers, Completing Networks, Cable Management
• Installation \ customization of office, user and accounting software
• Experience with web interfaces, administrative hosting panels, etc .
• Administration of Google WorkSpace
• Administration of Microsoft Teams
• Administration of Microsoft Office 365
• Knowledge of protocols: OSI, TCP / IP, HTTPS, DHCP, DNS, ARP, NAT, FTP, VPN, PPPoE, SMTP, POP3, IMAP, AD, GPO, WDS, SSH
• Experience with virtualization systems Hyper-V, OracleVMBox, GNS3, CiscoPacketTracer, Wine
• Supporting and connection of multifunction devices, cash equipment, access control systems
• Administration of the video surveillance systems
• Installation and configuration of VoIP phones, setting up IPTV top boxes
• Administration of autonomous telephone station GrandStream 6108 and 6202
• Working experience with CRM products: Asana, Jira, ServiceDesk, PlanFix
• Writing technical documentations for web-services in Confluence
• Creation of instructions for users, work with documentation, purchase of components, saving the company's budget
• Basic skills of adaptive layout in HTML, CSS3, Bootstrap, CMS
• Administration of web site and editing content on the Drupal framework, updating framework core
• Experience in telecommunications, work on broadcasting, assistant director in the studio
Position: Technical Support Specialist Team leader
Category: Support
Experience: 5 years | English: fluent


Currently working in Praxis.tech located on Cyprus as Technical Support Specialist. Experience with troubleshooting of complex technical issues, logs analysis 4 + years in Fin-tech area.
Led a team of 3 agents providing support to merchants experiencing technical issues.
Created and deliver training sessions. Ticket management experience, close collaboration with development/PO department. Proven ability to establish and maintain excellent communication and relationship with clients.
Position: Technical Support Specialist/Technical Support Engineer
Category: Support
Experience: 7 years | English: upper


As a Technical Support Engineer I've been working in Billing application, HCM application, automation of bank documents for USA, mobile games industry, gambling. Experience from these different workplaces helps me to adapt to new systems in fastest and most efficient way. Working in small companies and big companies taught me to understand better conditions of working in such environments and focus on delivery with available resources. I construct good relationship with my team and trying to help through research as much as I can.
My duties included:
- constant collaboration with customers, including writing and online-meeting;
- search through specifications, help articles, previous cases, logs, Internet to find a solution for customer or workaround while fix is getting prepared;
- reporting issues in details for developers;
- testing of web-applications, API;
- work with database through SQL scripts to get data from it;
- monitoring alerts through different apps to inform Operations team about issues;
- definition of priorities of issues reported by clients to react accordingly, escalations of issues based on internal rules;
- preparing help articles and specifications updates.

In future I would like to try Lead position because through these years I learnt a lot from different teams. Now I have my own vision how support team should work. I hope you're not tired of reading the presentation of me.
Position: Technical Support Specialist/Technical writer
Category: Support
Experience: 2 years | English: fluent


I am a technical support specialist, an network automation specialist and a technical writer. I have 2 years in technical specialist where I have been to solve both hardware, software and internet related issues for Computer users in my organization. I also helped in documenting IT security procedures and rules for the organization. I am top tier help desk manager, I help client in solving their technical issues. I also provide  answer to their tickets raised. I helped in configuring and setting up network and software to set up IPTV and encoder and also configure Digital signage devices and other hardware. I have installed and set up a virtual machine also. I create email for users. I have certification in networking, cyber security, phyton, html, Css and java . I am a problem solver and what I do everyday is solving technical problems. Putting a smile on clients' faces by solving technical issues is very paramount to me.
Position: Technical Support Specialist | Technical Writer
Category: Support
Experience: 4 years | English: fluent

Top influencer on Salesforce. Over 1000 customer support requests handled. About 150 email templates created, with the most frequent issue solutions. 24 ideas posted  in the corporate Ideas bank on the software improvement. 105-paged online Technical help guide created and maintained. Link: http://helpdocs.emagcreator.com. Company website Russian translation provided.
- Email, chat, screen-sharing sessions and telephone customer support;
- Handling high priority customer support requests;
- Creating and maintenance of online Technical and Help guide;
- Close collaboration with the Sales Dept.;
- Creating email templates and issue solutions;
- Troubleshooting;
- Strong analytical skills;
- Reporting bugs to development team;
- Application manual testing.

Technical background: 
- HTML, CSS, XML (debugging), 
- basic JavaScript, 
- Adobe Creative Suite, 
- PDF optimization, 
- video and audio encoding.

OS: 
Windows 98-XP-7-8-10, 
Mac OSX 10.8-10.11
Informal environment. Friendly atmosphere. Helpful colleagues. Possibility to work remote. Adequate management.
Position: Technical Support, SRE
Category: Sysadmin
Experience: 4 years | English: upper


Technical Support at Namecheap - 1 year. Worked as L2 support, helping customers with problems on shared/managed servers
SRE at Godaddy - 3 years. Monitoring/setting up servers(customers’ and internal)
Position: Technical Support / Support Engineer / System Administrator
Category: Support
Experience: 11 years | English: upper

Developing the ICT infrastructure of the state higher education institution not like from scratch, somewhere from 10 percent up to 90% (the e-dean's office and timetables of classes with Android and iOS applications were never implemented).

I am still capable of learning and eager to do it.
Management of a fleet of 100+ personal workstations, software updates, hardware modernization, network installation and configuration, equipment inventory and accounting.

Experience in automating routine office (and teaching) work using Excel + VBA, Google services, Object Pascal + InterBase {I like this game - to simplify others' work!}.

Management of computer peripherals, I can connect almost anything with nearly anything that has an interface. From what first comes to mind: printers-scanners-projectors, multimedia (from clickers to smart TVs), smartphones and wearable electronics.

I can clearly explain simple and not so things, I have a huge experience in teaching humanitarian mindset people with the nuances of interaction with technology and its software. I can find the content of malfunctions in a telephone conversation and direct the user to their elimination (Not that I wanted to do it regularly, but when I had to, I was successful).

Experience in website editing (as well as HTML, CSS, PHP, SQL) and professional magazine editing (as well as creating its layout by means of MS Office).

I use DHCP, DNS, Group Policy, TCP/IP, Windows, Linux, Ubuntu, SQL, Remote Desktop and many other scary words.

Experience in writing methodological recommendations and conducting training for adults, in particular, on professional development.
I am not a sales manager. 
My vocation is to teach, explain, motivate, help, support, facilitate work and prevent mistakes.
Position: Technical Support / Support Manager
Category: Support
Experience: 3 years | English: upper

I developed my soft skills as a member of BEST (Board of European Students of Technology / Lviv Hackathon project / was part of the HR and the IT departments).

I can honestly say I developed trust and cooperation with the project client and their end customers on each project I was on. For me, the best part of a job begins when you get to know people, rely on each other, and improve the project together.
I worked as a hosting technical support representative. Quick list of responsibilities:
basic debugging, WHM, cooperation with 
different departments, DNS setup, tickets/chats,

Then I switched to a support engineer position for a company with market research software, which includes support with JS scripts, email connectors setup, and troubleshooting issues in real-time.

I also have experience as a teacher (IT school for kids, basic HTML/CSS/JS/PHP) and part-time server administrator.
I do not consider offers with live chats/calls with end customers(tickets/L2/L3 only)
Night shifts can be discussed depending on the conditions.
Position: Technical Support, Support Manager
Category: Support
Experience: 2 years | English: upper

Besides my main work I am a founder and leader of Slovak online school.
Support analyst with 2 years experience in the global IT environment. Skilled in direct communications with customers, leading and training the staff members to organize teamwork, conducting livestreams. Started my work as Support Analyst, in a year became an Assisiate Support Manager. Have experience in sales as well. 
Surching for new challenges, learning new technologies, eager to work with customers and to provide high-quality service to clients.
Position: Technical Support, Support Manager, Support Operator
Category: Support
Experience: 7 years | English: upper


Provided sales/support service to clients via e-mail, live chats, phone calls on L1 for 3 years with enthusiasm and courtesy.

Have experience in technical support. Worked on this position for 4years on L1/L2 via e-mail, live chats, phone calls. 

I used to show a positive attitude, even when face with misplaced criticism or frustration.
Night shifts are not considered.
Office work in other Ukrainian city is not interested.