lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Operations Manager
Category: Project Manager
Experience: 5 years | English: upper


With over 5 years of experience in operations management, I have successfully led cross-functional teams to achieve operational excellence and deliver outstanding results. My passion for process improvement, combined with a strategic approach to problem-solving, has consistently enabled me to identify opportunities for streamlining workflows and enhancing overall productivity.

Process Optimization: I take a data-driven approach to analyze operational processes and implement continuous improvement initiatives.I have achieved substantial cost savings and streamlined operations.

Supply Chain Management: I possess a comprehensive understanding of supply chain dynamics and have effectively collaborated with procurement, logistics, and vendor partners to ensure timely and efficient delivery of goods and services.

Budget and Resource Management: With a keen eye for detail, I have successfully managed budgets and allocated resources judiciously to maximize productivity and meet financial objectives.

Quality Assurance: I am committed to upholding the highest standards of quality in all aspects of operations. Implementing robust quality control measures

Moreover, I have extensive experience in using CRM systems to build strong relationships with clients, resolve conflicts, and provide exceptional customer service. Working in demanding environments has taught me how to thrive under tight deadline conditions and handle pressure with a composed and solution-oriented approach.

Recently completed the courses Data Analytics by Google and Business and Financial Modeling Specialization by Wharton school University of Pennsylvania.
Position: Operations Manager / Administrative Director
Category: Other
Experience: 9 years | English: fluent

- Launched an autonomous office in Kharkiv “from scratch” and scaled the company from 7 to 35 people;
- Set up and ensured reliable information transfer process between top management located outside of Ukraine and employees;
- Raised the overall level of satisfaction with the company (up to 8.89 out of 10) as well as employee loyalty to the company  (the average employee tenure is 3.3 years);
Experience overview:
- 7 years on the position of a COO
- 2 years in Sales & Business Development
- 1 year in marketing

7 years of experience in operations management combined with 2 years in sales gave me a profound understanding of how major business processes work within a company. I’ve had a chance to be involved in various aspects of the company’s operations including strategic product planning, development & delivery, HR & recruiting, legal and accounting support etc.

As a COO my main job was to oversee all of the non-tech processes in the company. My main responsibilities included:
- Launching and scaling an office in Kharkiv; 
- Defining and setting long and short term goals for the company;
- Acting as a liaison between top management (located outside of Ukraine) and employees;
- Setting up and supervising the work of administrative and HR departments (4 employees in direct supervision); 
- Setting up and managing accounting and legal processes;
- Preparing and managing monthly budgets and expense reports;
- Forming employee benefit plan, setting up onboarding and offboarding processes;
- Building a strong family-like corporate culture with high retention rates.
Position: Operations Manager/Administrative Manager
Category: Sales
Experience: 2.5 years | English: fluent

I have managed to develop effective workflows from the scratch, onboarded new team members, create informative and useful studying materials from the team, while generating new meetings and sales for the company, communicate with the customers, participate in account management and marketing.  I have learned a lot of new technologies in addition to my main skill set (UI/UX, SEO optimizations, targeting, copywriting) - so I am open and eager to learn new things in a short span of time to be a valuable team member.
Goal-oriented professional with a sales, finance risk management, and team
coordination background. Throughout my career, I have demonstrated a talent for
multitasking, problem-solving, and adapting to changing situations, enabling me
to deliver results consistently and exceed expectations. Whether collaborating with
colleagues, communicating with clients, or managing day-to-day operations, I am
dedicated to achieving excellence in all that I do. With a track record of success in
leading and supporting teams and developing a strong and long-lasting relationships
with customers and partners, I bring a wealth of skills and expertise to any organization. On the current position I have successfully perform the following tasks: 
- exploring the market based on given criteria and marking the research;
- building communication with customers;
- participated in account management and support for the company's partners;
- training new employees, creating study materials for the team's newbies;
- creating workflows and procedures in cooperation with managers to achieve better
results;
- creating and tracking the task progress within the team;
- managing manager's schedule to provide the best service for the potential customers;
- gazing and organizing the information about potential customers;
- managed CRM systems and used the most modern automation tools.
I really want to shift to the management job, as my self-discipline makes me the perfect candidate for management role. On the other hand, I am empathetic and people-oriented, can resolve conflict and remain calm in the stressful situations. I really want to work with people who share my values and treat their job seriously but are open-minded and brave enough to let go of the old and unnecessary things.
Position: Operations manager/analyst
Category: Data Science
Experience: 11 years | English: fluent


Skilled in Business Operations and Business Reporting, with overall SAP experience more than 10 years and 17 years of professional experience, including:
- business operations and intelligence, 
- marketing operations including social media techniques,
- project management, 
- technical support and technical writing, 
- team leadership and others. 

Strong permanent interest to latest technology innovations like IoT, AI and Machine Learning, Blockchain and Big Data.
I'm looking for a job in big international company with total employee amount not less than 1000+ employees. 

Highly desirable job areas: blockchain and IoT, big data.
Position: Operations Manager, Budget Analyst, Procurement Manager
Category: Other
Experience: 10 years | English: fluent

Excellent communication skills, ability to find solutions in complex problems. Very attentive approach to project implementation. Coordination of efforts for the better result.
More than 10 years of working in international development organizations, as the United Nations, European Union, and UK-funded projects. Experience in project operations management, budgeting, procurement, control of expenditures. Coordination of work of consultants. 
Experience in financial consulting, banking, investments
Excellent English - experience of working with high-level counterparties of different nationalities in an internationally diverse environment.
Master's degree in Financial Economics from an international university.
Interesting valuable project. Challenging environment. Opportunities to apply my knowledge and skills and to pursue new ones. Rewarding job.
Position: Operations manager, business analyst, project manager
Category: Other
Experience: 4 years | English: intermediate


Operations manager with 3+ years of experience. 

I worked as a project/operations manager in a marketing studio, an operations manager (head of the quality department) in a service company, in e-commerce, and in a startup. Fond of process optimization/automatization.

I have experience with the following:
1. Communication optimization, implementing new communication flows.
2. Implementing / optimization popular project management tools: Clickup, Asana, Wrike. Also worked with Trello, Todoist, Clockify, SimpleKPI and I'm familiar with many more useful tools (including CRM).
3. Creating reporting systems (marketing, product, and other operational reports).
4. Administrating tools (accesses, costs optimization, etc).
A lot more.

Possess Head of Department certification by Stratoplan (1-year program), finished several management/analytics courses.
Position: operations manager/business analytics
Category: Other
Experience: 2 years | English: upper


I have 2 specializations: 
- civil engineering
- government management
I have experience:
- in supervising building operations, quality check of final product (construction material, finishing works etc.);
- in financial and economic security measures, KYC and AML, due diligence of counteragents, internal operation and financial audit;
- in business processes management and optimisation, organizational project management, learning and development, creating communications strategies with external counteragents.
Position: Operations Manager / Business Assistant
Category: Other
Experience: 6 years | English: fluent

запускала проекти з нуля
знання 5 мов
міжнародний досвід
EXPERIENCE
In my early career, I held positions as an assistant manager in reputable Arabic and Chinese companies, operating in the dynamic sectors of cryptocurrency, industry, and development. My early experiences as an assistant manager have provided me with valuable managerial insights, making me well-prepared for advancing into more challenging leadership roles in the future.

XS Models Management. 
HRD/ HEAD OF BIZDEV
XS Models – it’s international model agency that provide international and inner booking, coaching and teaching and promoting models and actors
Analysis and formation of organizational structure
Development of employee roles and responsibilities in accordance with the organizational structure
Organizing the process of recruitment and talent search, forming a talent pool
Conducting interviews with candidates for vacant positions
Monitoring and analyzing the job market, including compensation analysis in different market segments
Designing and implementing personnel adaptation and evaluation processes, including post-probationary period assessment
Organizing employee training and development, including establishing an internal team of trainers and collaborating with external trainers
Analyzing and evaluating employee loyalty to the company, developing and implementing initiatives to enhance it
Participating in the development of financial incentives, KPIs, and compensation systems
Organizing and overseeing the process of HR administration
Planning personnel expenses, including job postings, qualification enhancement, corporate events, and others
Developing normative documents and instructional materials, including regulations, policies, guidelines, instructions, etc.
Describing, developing, and implementing business processes to meet HR needs

XS School. XS School - School of Creative Professions
HRD/ PROJECT MANAGER
Overseeing curriculum development, instructional practices, and educational programs to ensure high academic standards and quality education.
Staff management: hiring, supervising, and developing teachers and staff members.
Student welfare: ensuring the well-being, safety, and discipline of students, establishing policies and procedures to create a supportive learning environment.
Managing the school's budget, finances, and resources effectively, overseeing fundraising efforts, and ensuring fiscal responsibility.
Representing the school in the community, engaging with local organizations, and participating in educational confe
Шукаю роботу в сферах it, gamedev, education.
Віддам перевагу професійним командам з міжнародним досвідом.
Position: Operations Manager / Business Process Manager
Category: Project Manager
Experience: 5 years | English: upper


Greetings! 
I have 5 years of expertise in IT and GameDev.
My latest position is Business Improvement Manager which I have performed for 1.5 years.
In general, I have hands-on experience in Project Management, Delivery Management, People Management, and Business Process Management.
Work with remote employees and teams (distributed in different countries).
Have non-professional technical experience with HTML, CSS, JS, React.js, and Node.js, strong overall technical background.

As Business Improvement Manager:
• Improved the process of financial accounting, 
• Completely renewed Monday.com settings to improve the efficiency of the project management process,
• Set up a reporting system for PM, 
• Helped in organizing the workflow of the HR department, 
• Implemented hiring analytics indicators, 
• Implemented performance analytics for the Product Department team.

As Lead Project Manager:
• Grew the PM team from 1 to 7 people,
• Developed and implemented the PM onboarding system, successfully trained 6 PM,
• Created an evaluation system for PM, 
• Created documentation for the work of the PM department and interaction with other departments,
• Developed and implemented a Resource Management system for distributed teams (including full-time and part-time employees),
• Developed and implemented a control system for PM work.

As a Project Manager:
• Coordination of the daily work of the remote team,
• Setting goals, task prioritization, and control of performance,
• Managing cross-functional teams (2D and 3D designers, animators),
• Maintaining project documentation.
Over the last 5 years, I had an opportunity to perform several roles in the team.
I am convinced of the effectiveness of using an analytical approach and continuous improvement of processes.
I always look at the bottom of things and take action based on the bigger picture. 
In communication, I value kindness and always try to care about the business goals and the people involved.
I prefer to work in a team of enthusiastic professionals with a sharp eye for detail.
Position: Operations Manager / Content Manager / CRM manager
Category: Other
Experience: 4 years | English: intermediate


- Operations work (creating new and improving existing processes, launching new areas in the company).
- Setting up and working with CMS and CRM systems.
- Writing documents, job descriptions, instructions for using programs, descriptions of the business process.
- Communication with developers, suppliers, contractors. Communication with clients (b2c & b2b both). Coordination of teamwork (task distribution, 1:1 meetings), holding weekly meetings.
- Training new employees.

Tech skills:
- Testing theory, SDLC
- Finding bugs and writing bug reports
- Client-server architecture
- SQL (Create, Delete, Drop, Insert, Select, Where)
- Jira
Position: Operations manager // COO // Chief Manager
Category: Other
Experience: 6 years | English: upper

Created three deps of company from scratch
Working with people, not with tasks
In lack of budget, optimised the recruiting process, so during Corona crisis and lack of candidates we had ability to grow 2x
How did I become COO?
Once upon a time.. I've joined start up company as Junior QA Engineer, grew to QA Manager, then started to build processes for different departments (the most fresh is AM/PM and recruiting), after that - step by step I took more responsibilities and for this time I work with leads of deps as Operational manager

My main responsibility is to handle processes in all deps of company and navigate them for our turnover's grow with keeping profit on required level
I want to be the part of company/team, where I'll have budget for new vacancies, clear goals and lack of jumping for different levels of company management (meaning, I don't want to work with employee or build the process for him, if he/she has manager)
Position: Operations Manager, COO, Project Manager, Account Manager
Category: Project Manager
Experience: 7 years | English: upper


Executive Summary
My passion is a systematic development of Business through the research, analysis, adjustment and improvement of internal and external processes.
I know how to dive into new processes, keeping current tasks under control.

More about my Expertise
Development and implementation of Corporate Strategy & Tactics
Business Operations Management, Business Relations with Contractors and Partners
Project Management for the corporate website, CRM
Close work with the Team, Project Teams Management
Close communication with Shareholders. Joint General Strategy development
Responsible for implementing the Shareholders' business development vision within the Executive Management and the Team.
Development and implementation of external and internal communications regulations and policies
Relations with Contractors
Management accounting. Budgeting operational costs.
Responsible for salaries and befits calculations for my Team Members
Position: Operations Manager, Customer Development Manager
Category: Support
Experience: 9 years | English: fluent

Connectwise Manage, Connectwise Sell implementation, Zendesk, Quickbooks Online integration with CW Manage, Quickbooks Pro Advisor certified. Billing procedures setup, team structure setup.
High energy and results-driven professional with over 4 years of customer service experience in a managerial capacity, work experience in China . 100% team player with great time management and prioritizing skills.
I am currently running Helpdesk Team of technicians. 
Connectwise Manage, Connectwise Sell implementation, Zendesk, Quickbooks Online integration with CW Manage, Quickbooks Pro Advisor certified. Billing procedures setup, team structure setup.
I am looking for a new opportunity to develop myself more in operations, team management.
Position: Operations manager/ customer success manager
Category: Other
Experience: 4 years | English: fluent


My last working experience:

International Workplace Group IWG
(February 2019 – nowadays)
Area Sales Manager
− office rental experience in International largest 
workplace group. Driving sales and achieving 
KPIs; upselling and cross-selling in Ukraine and 
all over the World.
− negotiation process with C-executives and preparing legal 
documents and Agreements.
− ensure retention of existing clients.
− controlling the tasks at all stages and problem 
handling.
− employee support and promotion.

International Workplace Group IWG
(October 2018 – February 2019)
Community Manager Team Leader (Operations
manager)
− motivating and teaching employees from 3 
business-centers.
− tasks control at all stages.
− debts control and handling reports.
− billing and payment allocation control.
− cooperation with suppliers (incl. Agreements conclusion)
− employee support and giving a push for 
promotion through individual communications, 
evaluation of results.
− clients’ problem handling as a main operational 
manager (renewal process, price discussion)
− intermediary between purposes of Head Office 
and operational tasks of the local team.

International Workplace Group IWG
(June 2017 – October 2018)
Community Associate 
− business-center’s customer support at all stages.
− concierge-service.
− ensuring the operations of all processes 
(products and services delivery control, cleaning 
check-up, offices repair organization etc.).
− maintaining a document management
− payments and debts control.
− offices renewals, meeting rooms proactive rent 
out.
Position: Operations Manager, Customer Support, Account Manager, Team Lead
Category: Support
Experience: 4 years | English: fluent


I started my professional career as a Customer Support Manager at Namecheap, where I quickly got promoted to Customer Support Supervisor. I realized that my passion is helping people and teaching others how to do it correctly. I spent some time working for an American healthcare startup, Elemy, where I was responsible for building out operational processes, workflows, and procedures. I learned how to identify issues and work with feedback and data to further improve the product and make the customers happy. Having worked in B2B and B2C segments, I acquired valuable skills in understanding business and customer needs.
Position: Operations Manager, Customer Support, Account Manager, Team Lead
Category: Support
Experience: 7 years | English: upper


Team Management:
Leading and supervising a team of customer support representatives;
Providing guidance, coaching, and mentorship to team members;
Conducting regular team meetings to set goals, discuss strategies, and address challenges;
Performance Monitoring;
Training and Development;
Developing and delivering training programs for new hires.
Organizing ongoing training sessions to enhance the skills of existing team members;
Keeping the team updated on product knowledge and company policies;
Customer Issue Resolution:
Handling complex or escalated customer inquiries or issues;
Ensuring timely and effective resolution of customer problems;
Serving as a point of contact for difficult cases;
Data Analysis:
Analyzing customer support data to identify trends, bottlenecks, and areas for improvement;
Using data to make informed decisions and optimize support processes;
Generating reports to track team performance and customer satisfaction;
Process Improvement:
Identifying opportunities for process improvement and efficiency;
Implementing changes and best practices to enhance customer service;
Streamlining workflows and reducing response times;
Customer Feedback:
Gathering and analyzing customer feedback to identify pain points and areas for improvement;
Implementing strategies to enhance customer satisfaction;
Encouraging team members to actively listen to customer feedback;
Quality Assurance:
Developing and implementing quality assurance standards for customer interactions;
Conducting audits and reviews to ensure compliance with quality standards;
Providing coaching to team members to maintain high-quality service;
Cross-Functional Collaboration:
Collaborating with other departments, such as product development and sales, to address customer needs and concerns;
Sharing customer insights and feedback with relevant teams;
Reporting and Documentation:
Maintaining accurate records of customer interactions, issues, and resolutions;
Generating reports and documentation to support decision-making and reporting to higher management;
Budget Management;
Assisting in budget planning and allocation for the customer support department;
Monitoring and managing resources effectively to meet budgetary constraints;
Team Motivation;