Position: Product manager
Category: Product Manager
Experience: 3 years | English: fluent

As a Product Owner:

- Simultaneously worked with dozens of websites in the same niche, managed 5 CRMs (for Customer Support, SEO, and the affiliate branch of the business), and participated in launching more than 10 related products.
- Developed and launched a new product from scratch, achieving key metrics higher than the company's average.
- Automated various business processes, resulting in efficiency improvements ranging from 25% to 300%.
- Implemented website and dashboard redesigns that led to 15%-24% conversion growth and retention rate increase.
- Enhanced and developed new sales funnels.
- Conducted market research and contributed to the business's expansion to global markets (Middle-East, Asia). 
- Developed a multicurrency feature.
Integrated various payment methods (PayPal, Stripe, ApplePay, GooglePay, AliPay, WeChatPay, Nuvei, Solid, crypto, etc.), reducing unsuccessful payments by 15%.
- Integrated and refined additional product features, achieving an additional value of 20-30% of the main product cost.
- Executed a Loyalty Program with an Engagement rate exceeding 30%.
- Implemented an email-notification system throughout the entire product and related projects.

As a Sales Team Lead:

- Established and developed a sales team almost from scratch, resulting in a 5x increase in upsells/conversions.

As a Customer Experience Officer:
- Managed to increase a Client Retention rate by 15-20%.
- Addressed customer complaints, resulting in a customer retention rate of 50%-70% in such cases.
- Played a pivotal role as one of the first company CEMs, building algorithms and customer engagement principles, and successfully scaling a team.
3+ years of product management, 5+ years Agile and Scrum environments, 4 years of leading teams in B2C.
Positions held: Product Owner, Sales Team Lead, Customer Experience Officer, started as Sales representative. 
Domains: B2C, E-learning, CRM.

As PO:
- Developed and executed product roadmaps and visions, conducted backlog prioritization, wrote and decomposed user stories, and performed CJMapping.
- Developed, scaled and maintained existing products, launched a brand new product.
- Maximized user LTV through retention metrics. Minimized Refund, Bounce and Chargeback rates. Defined and improved other key product metrics.
- Conducted dozens A/B tests, both validating and invalidating hypotheses.
- Worked extensively with web platforms, apps, numerous CRMs, and integrated third-party software from financial, programming, and marketing domains.
- Performed marketing research and competitors analysis, customers analysis and segmentation.
- Participated in UX / UI research.
- Executed financial modeling & forecasting.
- Led cross-functional teams (engineers, QA, devops, marketing teams, UI/UX designers, Customer Support, etc). Communicated with stakeholders at all levels.
- Monitored technical performance of the product, including testing, debugging, key technical metrics check (uptime/downtime, transaction apdex, throughput, response time, web vitals, error traces, etc)

- Tools - Jira/Confluence, Asana, Figma, GA/GTM, HotJar, Miro/MindMeister/app.Diagrams, etc, NewRelic/Bugsnag/Sentry, Excel/Spreadsheets, AI tools, etc.