Position: Project Manager
Category: Project Manager
Experience: 2 years | English: upper

Achievements in IT:
- Performed a trial test and build a process for feedback collection, processing, and analysis. As a result, the Product team gets a structured report for improvements for the next stages.
- Organized a team to make an automatic process of metrics collection.
- I found a dependency on third-party manufacturer devices that could cost the company thousands in returns and customers' claims. It was reported to stakeholders.
- Trained nearly 15+ personnel 
- Own leadership of the team and curated the newly formed team

Non-IT achievements:
- An increased amount of repeat customers and income growth. Established high standards in cooking and service, brand dishes and bestsellers created, sales increased in average order up to 10-12%.
- Opening online store
- Opening offline store
In the role of PM, I also consider myself a user advocate, and my main focus is on delivering the best quality possible.  
By actively listening to feedback and concerns, I can provide valuable insight to the team. Transparency and clear communication serve as the cornerstones of a great team and the smooth flow of processes.

I have experience in the domain of surveillance systems, and home security. 
My key responsibilities:
- Sprint planning, reviewing, grooming
- Hold and facilitate daily and on-demand meetings
- Requirements clarification
- Work scope decomposition
- Communication with stakeholders (native and abroad)
- Forecasting and preventing project risks
- Creating, updating, and maintaining documentation, status pages, reports
- Gathering and structuring customers' feedback in order to adapt the product in the next iteration.
- Build communication with multiple teams, cross-team dependency identification, and management


My previous experience as a team lead includes the following responsibilities:
-  Lead a group of 3-5 subordinates
-  Motivating, monitoring, and solving team members' issues
-  Stuff salary and performance review
-  Processing of incoming feedback, triage, prioritization 
-  Issue investigation (logs and admin panel) 
-  Product testing, issue reproduction, debugging with Dev and QA teams 
-  Communicate and report to stakeholders 
-  Weekly reports
-  Newcomer on-boarding 
Take part in launching and supporting new products to the market.

My non-IT experience is 7 years in HoReCa domain in the position of chef, chef de partie.

Key responsibilities:
- Establish process and workflow
- Staff hiring, training, motivation, growing talents
- Monitor and solve team members' issues
- Oversee daily operations for the organization
- Communication with suppliers and delivery services
- Forecasting and preventing kitchen- and staff-related risks
- Develop, and maintain menus
- Maintain documentation (calculation cards, shift schedule, restaurant shopping list, etc.)
- Improving service
- Quality control


Languages:
English C1
German B1(B2)
Ukrainian native
Russian bilingual
I would appreciate working in a professional environment with interesting and complex tasks. I’m interested in a cross-functional position that may lay at the intersection of project, product, and delivery of the product.