lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Support
Experience: 1.5 years | English: fluent


Customer Success Manager at Belkins from Mar 2021 - Sep 2022
Main responsibilities: supporting existing and prospective clients by providing them timely and accurate information; identifying, analyzing, and troubleshooting various issues and providing timely and effective solutions; helping clients transfer from their initial trial period to paying clients; using a proactive approach to client feedback and following up on their success; working with Hubspot, Jira, Stripe, and Intercom.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper

•	Have been working in Dispute Resolution Team for 6 months, increasing number of complaint resolution cases in the project.
•	Two years of experience operating in Worksection, Zendesk.
•	Tri-lingual (English, Chinese, Russian) Customer Support skills (B2C), managing multiple chats and visitor queries simultaneously, building customer loyalty, handling difficult customers and finding quick resolutions. 
•	Ability to develop a trusting relationship with customers.
•	CSM experience: onboarding and training new Chinese partners, evaluating and analyzing customer needs, В2B communication;  
•	Analyzed customers feedback and shared information, providing the solution.
•	Communicated across different departments in the product.
Customer Success Manager (communication platform)
February 2021 – present time
•	Providing high-quality onboarding for Chinese partners.
•	Educating the customer about the product’s features and functionality.
•	Holding product demonstrations for customers.
•	Collecting feedback about the product`s features, tech issues and passing them to the related departments.
•	Finding resolution to improve experience working with the product.
•	Creating strong B2B create strong relationships with the partner.
•	Collecting and analyzing feedback.
•	Discussing customer needs, feedback, and requests to product/engineering teams.
•	Minimizing partner`s churn.

Customer Support Specialist (communication platform)
January 2020 – February 2021
Managing tri-lingual chats in the real time.
•	Analyzing and reporting product malfunctions to the related team.
•	Updating internal databases with information about technical issues and useful discussions with customers.
•	Communicating across different departments in the product.
•	Passing customers feedback and suggestions to the related teams.
•	Handling difficult customers and finding quick resolutions.

Dispute Resolution Team Member (communication platform)
September 2019 - January 2020 

•	Managing customer`s complains cases in WorkSection.
•	Providing end to end partner experience via email.
•	Investigation of all complaints in accordance with FAQ and Use Policy.
•	Increasing number of complaint resolution cases.
•	Communicating with other departments.
Position: Customer Support
Category: Support
Experience: 3 years | English: upper


- Customer support, 1-st line
  Meest - IT, Lviv 2020 – 2021
Provided advice to users how to work in
programs. Communication took place by phone,
in chats, or by e-mail. Participated in resolving
technical issues due to the failure of the
program.

- Customer support, 2-nd line
  Meest - IT, Lviv 2021 - current
Independently solved different technical
problems. Gave to users access rights.
Monitored and corrected problems which could
lead to the failure of the program. Tested access
rights. Participated in meetings. Also, when the chief
was absent, I performed his duties.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


Customer Support at Billing Department L1
During this period, I started a 1-month internship in the Namecheap company. After the successful completion of the internship, I focused on the self-development and upgrade program. Additionally, I have started providing chat support along with ticket support.
Customer Support at Billing Department L2
At this stage, I deepened my knowledge associated with the hosting and domain issues and ways to resolve them. As an L2 customer support agent, I had more themes to resolve than in the previous level.  Also, I improved my knowledge of payment processors, critical thinking, and problem-solving skills. Also, my duties also included the preparation of presentations for the Team Meeting.
Position: Customer Support
Category: Support
Experience: 6 years | English: fluent

Signed more than 500 beneficial contracts with the clients working as an Account Manager. Providing them with the constant support as Support Manager later
Customer support
B2B
Account management
CRM
Email marketing
Translation
Interpreting
Fulfillment. Working in the team where people are happy and completely satisfied with the work/product they do.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: upper

Experienced Customer support representative seeking new opportunities
Customer Support Consultant
Providing appropriate answers to customers' concerns;
Always be up-to-date with the cutting-edge technology;
Provide omni-channel support (via phone, email, chat,
social media, CRM);
Communicate with developers and other departments
of various IT-companies;
Position: Customer Support
Category: Support
Experience: 2.5 years | English: upper

I have higher education (bachelor's degree with flying colors) 
I have an experience in communication with foreigners (both in-person and via the working tools) 
I'm result-oriented and always doing my best to satisfy the customers and job expectations
Customer Support
 I'm a customer support representative with over 2 years of experience in providing quality customer service. I have experience in handling customer complaints and inquiries while providing customer service. 
• Text support of customers 
• Assistance with unsatisfied cases (revisions, refunds) 
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content. 

Travel Agent, CS  
I worked with different Airlines, using effectively company tools and checking customers' satisfaction with the company services. 
• booking flight tickets for customers 
• dealing with dissatisfied cases (plane delays, refunds) 
• adding baggage and other services for travelers etc.
I am ready to challenge myself and work in different domains. 
I'm used to working online texting and dealing with different issues and situations (education, translation, travel spheres, etc.) 
The only thing I'm not interested in is dating agencies and cold clients/calls
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


Customer support manager at online-store Makeup.uk, 12.2020 - 03.2022

My tasks included:
- orders processing in 1С;
- communication with the clients per email and over the phone, consulting the clients regarding the products presented on the website, general questions regarding the store and delivery;
- problem-solving;
- replying to the clients' comments on the website and facebook;
- keeping in touch with the delivery services, claims submissions.

Editor-translator (the Dutch language) at Makeupshop.nl:
03.2022 - until now

- translation of the site interface, advertising texts, banners, social media posts and slogans;
- translation of product names;
- translation and writing of product descriptions in Dutch;
- communication with the clients in Facebook and Instagram, answering the comments.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent


Customer Support Manager					                                      Ukraine
Edeely (Global educational platform)                                                                    August 2022 - March 2023

Managed customer support, ensuring timely and professional handling of inquiries through Zendesk and emails.
Handled and resolved customer complaints by providing the best customer experience.
Investigated complaints and troubleshot issues.
Increased customer satisfaction by providing excellent customer service.
Reported bugs to the technical team and identified trending problems, resulting in a decrease 
in technical issues reported.
Developed and implemented customer support policies and procedures.
Wrote macros, Help Center articles, FAQs, and internal knowledge base articles.
Gathered customer feedback, building strong client relationships.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: upper

• Processing and investigation of customer issues received via our ticketing system (email, chat)
• Providing the best support experience for the full customer satisfaction
• Coordination with other teams to provide the user feedback and information about the current issues
• Requests for the new features to improve the service
Customer Support Representative
Looking for a remote Technical/Customer support position at full-time basis.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: fluent

INTERNATIONAL EXPERIENCES
Work&Travel (06/2017 - 09/2017)
Was an exchange student in the US in Avalon, New Jersey.

Volunteer Manager (03/2019 - 02/2020)
Was a part of a Belgian Youth Organization which brought international volunteers together in order to help local communities. Did offline events for the organization and led camps for international volunteers. Was a "bridge" between them, local communities, and the organization
Customer Support Representative
Einstein Support
11/2017 - 06/2018
-Was in charge of 5 e-commerce shops based on Shopify. All of them were for an English-speaking audience.
-Responsible for live chats, e-mails, and phone calls from customers.
-Took care of the documentation for each of the shops.

Customer Support Representative
Raise.Band
03/2021 - 08/2021, Product IT company
-Made sure that customers' needs are met through chats, e-mails, and calls.
-Provided new feature ideas for the product, and for the CS experience.
-Built strong personal relations with customers in order to increase customer satisfaction.

Community Manager
Freelance
08/2021 - Present
-Managed English-speaking web3 communities on various platforms like Discord, Twitter, DeSo, etc.
-Grew communities from and was in constant communication with the customers to bring new ideas and features into the product.
-Answered questions and helped with problems regarding our products.
-Constant communication with investors and interested parties in order to raise funding and raise awareness of the product.
-Raised a Market Cap of over 20k together with a team of developers and managers for our Discord/Telegram-based product.

Project Manager
Render Vision
08/2022 - 08/2023
- Finished over 100 successful 3D rendering projects for clients from around the globe.
- Guided a talented team to create stunning visuals, always meeting tight deadlines and staying within budget.
- Built lasting connections with clients, being their go-to partner throughout the entire project journey.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: fluent


Customer Support Representative

- Identified and assessed customers` needs to achieve satisfaction;

- Handled clients` technical, trading, and financial inquiries following established guidelines and procedures;

- Managed a large number of cases and chats with a 95% satisfaction rate.

- Compiled `Knowledge Base` referring to the knowledge acquired in the process of solving certain cases, and collected information from the Help Center, Jira, Confluence, and other additional resources.

• Freelance/self-employed: tutoring

- Tutored students for the National Independent Test in English.

- Conducted placement testing and identified clients` needs.

- Developed and selected individual materials tailored to the specific requirements of my students.
Position: Customer Support
Category: HR
Experience: 0.5 years | English: pre

Want to constantly develop and grow as a specialist
Customer Support
SoftServe
05/2021 - 02/2022,
Ukrainian IT company operating in the field of software development
and consulting services.
Achievements/Tasks
Support and communication with clients
Сommunicate and coordinate with other departments regarding providing support to company employees
Сommunicate with foreign counterparties in English (written and spoken) via different comms channels (email, Skype, Slack)
Quick resolution to queries and support tickets
Reporting on users' activity based

Direct Manager
Apple iElectronics
01/2020 - 03/2021, Vinnytsia, Ukraine
One of the largest stores specializing in the sale of Apple products Achievements/Tasks
Support and communication with clients Working with Google Spreadsheets Correspondence and telephone calls with clients Sales
Sales performance analysis Dealing with objections Creating constructive dialogues
I don't want to stand still
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent


Customer Support Specialist at Namecheap, Inc

Anticipating the needs of the customers.
Maintaining the balance between the customer’s concerns and business requirements.
Handling issues and complaints, and providing solutions to the customers.
Following the confidential agreement and GDPR.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

Engineer’s Degree in Computer Science (Sup Galilée engineering school)
Université Sorbonne Paris Nord, Paris, France
Sep 2021 – May 2023


Master’s Degree in Systems Analysis (Department of Informational Systems
and Networks)
Lviv Polytechnic National University, Lviv, Ukraine
Sep 2020 – Jun 2022


Bachelor’s Degree in Computer Science and Information Technologies
(Department of Informational Systems and Networks)
Lviv Polytechnic National University, Lviv, Ukraine
Sep 2016 – Jun 2020
Data Analyst
TELUS International | Lviv, Ukraine | Oct 2019 – Aug 2021

Improved search ads for one of the world's largest search engines. My work has
consisted of various types of tasks, including but not limited to evaluation of
web pages and ad creatives that lead to them, providing the data to improve
image recognition algorithms, moderation of NSFW and inappropriate materials
and content, training the AI system to recognize human speech and improving
the general user search experience.



Front-End Developer
Institute of Administration and Postgraduate Education of Lviv Polytechnic
National University | Lviv, Ukraine | Jan 2018 - Dec 2019

Developed and launched multiple websites per client’s order. My work involved
building websites using a CMS application, providing technical support to
websites, writing page codes in PHP and JavaScript, designing new features for
existing websites, customizing pages to meet clients’ requirements, and
promoting websites in search engines.
Position: Customer Support
Category: Support
Experience: 1 years | English: intermediate


Dedicated Customer Service Representative dedicated to providing quality care for 
ultimate customer satisfaction. Proven ability to establish and maintain excellent 
communication and relationships with clients. Adept in general accounting and finance 
transactions. Dedicated to identifying customer needs and delivering effective solutions 
to all problems. Excellent time management skills combined with a superior knowledge 
of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


DELLA - TRUCK DISPATCHER • 19/10/2019 – 03/11/2020
This was a Ukrainian company in which I worked for a year. My responsibilities were to answer customers' calls and find a truck for them to transport their cargo.

MR. FIX APPLIANCES - CUSTOMER SUPPORT • 13/11/2020 – 11/02/2021
I worked for an American company. My responsibilities included responding to our client`s email inquiries and encouraging them to use our services. From time to time they could call me and ask for 
advice.

CONTENT MODERATOR / CUSTOMER SUPPORT• 15/04/2021 – 31/07/2023
This was my new experience as a content moderator. It was a British company. My responsibilities were to remove prohibited content and notify the user about it. But also I have an experience with Zendesk.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

Received recognition on two occasions for having the highest conversion worth more than #9million naira in 3 months through
new and closed sales through constant follow-ups with the customers.

 Received a positive feedback rating of 96% based on customer satisfaction surveys.

Recommended and promoted to be a Quality Assurance Associate with the notion to effectively influence other Agents in delivering 100%expectations in their interaction with customers.
Dialed out nearly 70 calls outbound calls daily to reach customers informing them about new products and services, and getting feedback about
the services which provided more insight into growth for the company.

 Learned about four different products/campaigns; associated with new customers, existing customers churned customers, and
competently provided customers with information about each, which has increased the company's customer base by 65%.

 Worked on a team with 3 other individuals to initiate and close numerous sales which increased the company revenue by 70% within 3
months.

 Received recognition on two occasions for having the highest conversion worth more than #9million naira in 3 months through
new and closed sales through constant follow-ups with the customers.

 Received a positive feedback rating of 96% based on customer satisfaction surveys.
 Provided excellent quality customer service by patiently listening and communicating with the customer with empathy, which helped build trust with the customer and repeat patronage.

 Recommended and promoted to be a Quality Assurance Associate with the notion to effectively influence other Agents in delivering 100%expectations in their interaction with customers.
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent


Driven IT Customer Support Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapidly solutions.
Position: Customer Support
Category: Support
Experience: 5 years | English: upper

I have extensive experience using various client support tools and software such as ticketing systems, knowledge bases and team collaboration applications. I can manage multiple tasks and prioritize them to ensure clients receive outstanding service in a timely manner.
During my 5 years of experience as a Contact Centre Specialist, I gained a deep knowledge of the industry and its requirements. My current role as a Contact Centre Specialist has enabled me to deliver excellent customer service to all customers. I also have advanced problem-solving skills that allow me to resolve complex queries quickly and effectively.
I am currently looking for another exciting job opportunity that goes beyond the usual customer support roles. While I have experience in client support, I am eager to expand my skills and take on new challenges.
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent


Education - Master of Philology
After the Institute - tutor of English at home;
translation bureau ( project manager).
Airline company  - customer support (back and front office; ticketing, support via e-mail, calls)
Position: Customer Support
Category: Support
Experience: 5 years | English: fluent


Employment history: 

Customer Care Agent (03/2019 - 04/2019); Customer Care TeamLead (04/2019 - 09/2020); Compliance Team Agent (09/2020 - present)

Company: under NDA, includes 5 permanently active projects: crypto spot exchange + margin trading, crypto-fiat exchanger, P2P crypto-loans platform, online casino.

P2P Customer Service/Appeals Manager
04/2021 - 08/2021
Binance P2P CIS and Europe Department

Manager of Community Relations 
11/2017 - 01/2019
AdHive AI&Blockchain Platform (global influencer online marketing platform)

Community Support Manager 
08/2017 - 03/2018
SMM-Group, Kyiv (social media promotion agency)
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


Engaging Senior Customer Service Representative with 2+ years of experience in fast-paced call center environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
A friendly working environment
Position: Customer Support
Category: Support
Experience: 1.5 years | English: fluent

Fastest growing newcomer
Quick improving KPI to top of the team
Fast learning
Attention to detail
English Customer Support Agent
Aspire Global
03.2022 - present

- Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
- Natural communicating through Email, Online Chats
- Initial checking of client accounts and reporting of fraud, system abuse and money laundering.
- Systems monitoring and technical issues troubleshooting, reporting & escalations
- Coordinating problem resolution with financial, documentation, technical and other teams.
- Initial verification and submitting customer's documentation for further verification in accordance with KYC/CDD/EDD regulations and requests of the relevant teams.
- Handling and escalation of GDPR requests such as access rights/ change of details/ right of erasure and right to data portability.
- Increasing service efficiency through departmental KPIs to clients.
- Good knowledge, direction and adherence to organizational protocols and regulations for various licenses.


Secretary
Aquamarine Crew Agency
11.2021-03.2022

- Corresponded with Head Offices
- Was engaged in the organisation of the pre-screening of new seafarers: CES test, interview in English, etc
- Was engaged in the search for seafarers to meet the needs of ship owners and to fill as far as possible open vacancies from the Head Office
- Complied with specific shipowners' requirements for the seafarer, including training, coaching and pre-employment screenings

Russian/Ukrainian-to-English Translator
Freelance
06.2018-02.2020

- Translated text projects, including all sorts of documents, letters, website content, news articles, etc
- Upheld strict confidentiality policy when translating customer's materials
Night shifts are not acceptable. Considering to move to Kyiv no earlier than October/November 2023.