lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical support - Sysadmin
Category: Sysadmin
Experience: 3 years | English: intermediate


I have in-depth knowledge of technical support and experience in managing and troubleshooting issues in Middleware products on UNIX and Linux environments. I also have experience with shared and VPS servers, setting up servers from scratch, searching for DDOS attacks, and coordinating with data center support.

I coordinated with Level 1 technical support specialists to handle technical tickets and escalated them to Level 2 in the most critical situations after spending considerable time on a single ticket. Additionally, I trained new technical support specialists and provided assistance to customers with more complex technical issues requiring personalized care and more in-depth investigation.

Overall, I possess a strong technical skill set and high level of experience in various areas of technical support, making me a valuable asset to any organization.

I also have knowledge and understanding of various programming languages such as Python, Javascript, C++, PHP, HTML, and CSS. I am a fast learner and can work well under stress. I have experience working with operating systems such as Windows 7, 8, 10 and Linux, Linux servers, cPanel and WHM control panels, and have several cPanel certifications. I have experience working with Adobe Photoshop, Indesign, Corel, Word, Excel, Powerpoint, and Access. Additionally, I have knowledge in TCP/IP, DNS, and other networking concepts (HTTP and HTTPS). I have a basic understanding of IP protocols and DNS, and have experience working with content management systems such as WordPress.
Position: Technical Support, Sysadmin
Category: Support
Experience: 0.5 years | English: fluent


- I want to find a position in a company which utilizes IT that would suit a post-grad academician who decided to have a second higher education.
- I study computer science, programming languages' syntax, algorithms, and coding concepts for more than a year.
- I do not have a particular preference for the job position albeit I understand that I am more apt for software testing or technical support as I have been facing and successfully resolving a lot of software issues while using PC, smartphones, etc.
- I have great linguistic and communication skills as these were repeatedly and profoundly exploited and practiced in my research during my previous education.
- I am certain that the best practice to master a new field of professional occupation is to be part of a caring team of experts who would support and facilitate my learning process.
Position: Technical Support, System Administrator
Category: Sysadmin
Experience: 5 years | English: fluent


Technical Support Engineer with more
than 5 years of experience in external
and internal customers support in SSL/TLS
and web servers management. Worked
on internal and external documentation,
guides and development programs. Looking to advance my technical knowledge and expertise in Linux administration and software development.
People management, first-line support
Position: Technical support team lead
Category: Support
Experience: 5 years | English: fluent

One of my recent successfully managed projects was migrating LMS system of 10k users of EU governmental organization to secure data protected mode and providing further support for users.
Skilled technical support engineer with 5+ years experience in global environment (SaaS technology). Comfortable to collaborate with Europe/Americas based B2B and B2C customers.

Love working individually and in a team, have successful experience in leading, scaling up and training teams; optimizing processes, managing knowledge bases and onboarding projects. 

Passionate about technology and learning, ready to discover new challenges.
Position: Technical support team lead
Category: Support
Experience: 8 years | English: upper


Technical Support Team lead
-	Overseeing the day-to-day operations of the Technical Support Team 
-	Acting as a senior agent driving customer satisfaction through customer support 
-	Being the point of contact when it comes to technical escalations 
-	On-boarding  new technical support team members 
-	Being actively involved with the operational delivery of new products and feature releases 
-	Creating relevant support material for the team 
-	Assisting in the creation and implementation of customer self-service material and tools 
-	Implementing necessary preventive measures to reduce customer faults and issues 
-	Evaluating and analyzing Salesforce case trends to prevent future issues
Position: Technical support, Team lead
Category: Support
Experience: 6 years | English: fluent

Acquired medical/technical branch within six months.
Was being a mentor for newcomers, who became great professionals :)
Experienced Customer Support Specialist with a demonstrated history of working in the information technology and services industry. Have a big experience with troubleshooting different issues, including technical. Skilled in English as a Second Language (ESL), database inconsistencies, software/hardware upgrading. Strong support professional with a Bachelor's degree focused in English Language and Literature/Letters from Grinchenko University.
Want to go further.
No routine/boring stuff.
No call centres.
Position: Technical support Team Lead
Category: Support
Experience: 3 years | English: upper

Most of all i proud myself because of team which i currently manage, for last years we grown and create standart of quality which our partners try to reach via implementing processes which we used in our team, amazing feeling when you create something highly appreciated.
Glomex GmbH (01.06.2019 - current)
Technical support Team Lead
Network operation control, web testing, UI testing, mobile testing, writing testing documentation, creating and implementing processes for team, investigation of issues, troubleshooting, dashboard monitoring, experience in user guidance creating, creating and implementing rollout plan for product features.
Position: Technical support Team Lead
Category: Support
Experience: 11 years | English: upper

- languages: English - upper-intemediate;
- strong organizational skills – ability to motivate every participant to do their best in achieving a shared purpose;
- communication skills – ability to handle problematic situations and present sensitive information, avoiding any offense;
- creativity - ability to find the individual approach to every person and unconventional  solution to a complicated task; 
- responsibility - being able to complete a task thoroughly, regardless of difficulties that may arise in the process;
- attentiveness to details -  a talent to notice indistinct facts, analyze data and build logical chains in order  to discover  a greater picture;
- the ability to multitask and to work under pressure, meeting tight deadlines.
-incident management - quick response to complaints and quick localization of the problem for subsequent escalation to the appropriate team
- work with the Business to identify gaps or problems in existing processes
- working closely with product managers to understand and implement new services
- manual tests at a basic level (functional / non-functional, positive / negative, smoke)

- system monitoring and tracking errors in the operation of servers;
- creating bug reports through Jira, communicating with DevOps.
- answering clients requests via e-mail;

- content moderation;
- tickets solving;
- identifying customers problems and needs and finding the best way to solve them;

- customer assistance and support;
- dispute resolution, work with refunds. Finding the best solution for the client, and as a result, minimizing negativity in case of misunderstandings.
- working with the site layout, filling the site with new promotions.

- guiding customers from the very beginning while the publisher getting familiar with the system features to the practical advice on how to take advantage of sending traffic  to the advertisers’ websites  
- restoring the trust of the customer by solving all the issues and dealing with understanding. As a result, publishers who lived or were about to leave the system didn’t stop cooperating or returned in order to continue productive collaboration
- developing the publisher’s business model

- HTML (basic)
- CSS (basic)
- API (Postman, Insomnia)
- SQL (basic)
- CRM (Omnidesk, Bitrix24)
- Jira, Confluence
- Zendesk
- Nagios, Grafana
- LiveChat
I am looking for an opportunity to develop existing skills and improve them. I am interested in projects in which I can learn and gain technical experience while working.
No sales, please
Position: Technical Support Teamlead
Category: Support
Experience: 2 years | English: upper

Memberships: Candidate Member of the Small Academy of Sciences of 
Ukraine.
-------------------------------------------------------------
Achievements: Author of scientific work in the field of art history "Life that is given to people: doctor and musician Joseph Elgiser" (2017) and "The Concept of the State Registry of scientific and cultural activities" (2020).

Two-time winner of the All-Ukrainian competition of scientific research works of the Small Academy of Sciences of Ukraine
Technical Support Mentor
(2 years)
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Technical Support Agent
(2 years)
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Jeweller (6 category)
(5 years)
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Forensic expert qualification "Art Studies" (trainee)
(5 months)
----------------------------------------------
Computer graphics specialist
(3 months)
----------------------------------------------
Chief Fund Consultant / Freelance Researcher
(2 years)
Position: Technical Support (Team Lead)
Category: Support
Experience: 9 years | English: intermediate


Professional summary: enthusiastic technical support engineer with 7 years' proven troubleshooting experience. Seeking Support/Data analyst position in a dynamic IT department.
Personal profile: verbal communication and listening, technical and software knowledge, problem-solving and critical thinking under pressure, time-management and multitasking

What I do: 
Working with gambling projects, solving technical problems/tasks (Jira), communication with b2b partners, active participation in various integrations, communication with DEV/QA/PM teams, minimal testing, reading documentation, editing documentation(Confluence)

Experience:
	Technical support engineer 2nd level(pre team lead) at Innovation Group (12/2019 - until now) - Remote (UA).
	Warehouse employee, logistics at "Booxpress Gmbh" (02/2019-09/2019) - Berlin (DE)
	Lead of photo equipment repair department at “Paparazzi”(8/2014-11/2018) - Odessa (UA).
	Assessor at "Yandex" (4/2014 - 8/2014) - Odessa (UA)
	IT monitoring\support specialist "Fermer"(9/2010 - 4/2014) - Odessa (UA)
Position: Technical Support Team Lead
Category: Support
Experience: 2 years | English: upper

HTML/CSS/JS Basics in SoftServe.Basic courses Oktenweb QA, Mate Academy FE Course.
Customer Support Team Lead in UTECH. UTECH it’s SaaS product  is a company that develops and maintains applications for truck drivers and transportation companies in the United States.
My responsibilities included:
- 24/7 support by phone and answers to major companies.
- Distribution of tickets and tasks between the team.
- Solve technical problems through TeamViewer QuickSupport.
- Registration of bug reports, and communication with testers and developers.
- Activation and support of dash cameras and gps trackers.
- Onboarding for  new team members.

Technical Support Team Lead in Qoders Family:
-Manage support tickets - help customers solve their issues;
-Ask customers targeted questions to quickly understand the root of the - problem;
-Maintain the daily performance of WordPress Themes and plugins;
-Maintain the daily performance of Shopify Apps;
-Provide fast and quality support for our themes and plugins;
-Manage ThemeForest Comments section - leave short replies to the - comments on our products;
-Submit, test tasks for fixes (from clients, or Theme bugs);
-Test the custom projects based on our themes on different platforms;
-Track computer system issues through resolution, within agreed time limits;
-Update our products on ThemeForest (TrueThemes and FoxThemes) once a week;
-Upload the fixed themes/plugins to WP-updates;
Install, modify, and repair WordPress themes;
-Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc);
-Upsell web design and development services, SEO services, web speed performance.
Position: Technical Support Team Lead
Category: Support
Experience: 3 years | English: fluent

I managed to upsell a new service model to a Client who was not too eager to do that, while trying to squeeze the most from what they had. Having prepared an action plan and a roadmap, I managed to convince the Client that this decision was due for a long time, and they finally agreed to the new service model, and got extremely satisfied with what they ended up getting.
Experienced Account Manager with a demonstrated history of working in the information technology and services industry. Skilled in negotiating and account management.
 
Contributed to the development of effective solutions by analyzing and interpreting data for software based on AI algorithms. Successfully resolved technical issues for customers and developed strategies to improve the team's performance. 

Effectively communicated with clients to ensure their needs and requirements are met while providing high-quality services with the focus on Customer Satisfaction and Client Retention rates. 

Strong management professional with the proven set of analytical, problem-solving, and crisis-management skills.

6+ years of experience in IT sphere
14 months of L2 technical support experience
18 months of L2/L3 technical support team leadership
20 months of account management experience 
Experience with handling multiple projects at a time. 
Managing several teams with 5+ people.
Experienced account manager with the record of successful B2C and B2B interactions is looking for new career opportunities to apply the acquired skill-set to the new environment. I would not consider customer or technical support positions.
Position: Technical Support Team Lead
Category: Support
Experience: 9 years | English: upper


Professional specialist with 9+ years of experience in the IT industry. Have a great experience in a team creating from 0 up to 20 members and management ( L1, L2 global support) over 5 years from two different countries (Israel and Ukraine). Currently looking for new opportunities and interesting products.
Position: Technical Support Team Lead
Category: Support
Experience: 3 years | English: intermediate

1. Successfully led and mentored a team of technical support specialists.

2. Achieved a customer satisfaction (CSAT) level of 95% within 2 years. (from ~ 85%)

3. Improved the median response time to users to 40 seconds per reply (from 3 minutes; median of the first response to the user + median of the response during the conversation)

4. Reduced Median time to close to 40-50 minutes. (from 3 hours; Median time to close = the average time it takes to resolve a conversation)

5. Created a manual with detailed process descriptions for the support department employees from scratch.
Work experience: technical support intern -> junior -> middle -> team lead (3 years in current IT product)

Working in SaaS product as team lead: supervising technical support workflow, team training, solving issues, communicate with other teams;

In addition to the usual support tasks (user support, updating the knowledge base), our team deals with the tasks of our product blog: we write articles, useful content and train all company employees. (the product part I mean)
Position: Technical support team lead | Helpdesk team lead | Service desk team lead
Category: Support
Experience: 11 years | English: intermediate

5+ years of technical support management experience;
Experience in the formation and development of a support team from scratch;
Positive experience in implementing ticket systems and SLA;
Management skills and workload distribution for a department of 10+ employees;
Experience in recruiting and successfully mentoring new team members;
Ability to diagnose computers and components (hard);
Successful process automation Implementation skills.
Technical support team lead | 02.2018 - present time
KONTRAMARKA (www.kontramarka.ua) - national ticket operator

Management of the Technical Support Department and the Call Center of the company.
Development of regulations, procedures for the work of the department, control of reporting, planning.
Building processes for processing client requests
Documenting identified bugs and errors in the ticketing system.
Development of reference documentation and FAQ.
Feedback and CSAT analytics, development of technical specifications for system improvement.
Successful technical support for users in more than 40 theaters in Ukraine.
Cooperation with 10 football clubs of the Ukrainian Premier League.
Organization of trouble-free operation of the ticket validity system for such projects as:
UEFA Champion Ligue Final 2018, Imagine Dragons, Super Cup of Ukraine, Okean Elzy, Kiss, as well as all matches of FC Dynamo Kiev at NSC Olimpiyskiy.

Head of IT department | 06.2016 - 01.2018
TOV “UKRKATALOG” - online trade in household goods

Organization of effective work of the IT department, recruitment, distribution of roles for two system administrators.
Development, implementation and management of the company domain structure (AD,WSUS,DFS,VPN,RDP,GPO).
Implementation of a data backup system.
Team management, prioritization, implementation
motivation system.
Preparation and coordination of the budget for the purchase of the necessary equipment and payment for the services used.
Monitoring compliance with information security measures.
Creation of technical documentation.

Senior System Administrator | 04.2014 - 05.2016
WebMoney (www.webmoney.ua) - e-commerce

Administration, control of domain group policies.
Purchase, configuration and diagnostics of IT equipment and components.
Support for the health of about 50 computers, office equipment and PBX Panasonic;
Technical support Team lead / Service desk Team lead  / Helpdesk Team Lead position remotely. Right now I'm in Stadtallendorf, Germany.
Position: Technical Support Team Lead L1 | Technical Support Specialist L2
Category: Support
Experience: 4 years | English: fluent

Experience in creating and developing a Technical Support line (Fast Line) in a large CRM.
More than 90% percent of positive reviews from customers.
More than 80% of appeals were resolved independently, without the need to involve other departments.
Technical Support Specialist L2 (Team Lead L1)
2018 - 2023 
- User support via incoming chats, letters, and calls. (Zendesk, Telephony, Social networks). Helping customers with configuration, checking the correct operation of sections and function (CRM, ERP).
- Testing new features before release. Testing API requests (Postman). Working with logs (Kibana).  Initiation of incidents and requests for improvement of CRM functionality. Escalation of bugs (Jira).
- Conducting interviews with job candidates. Development and adjustment of KPIs and motivation systems for line workers. Training (mentoring) of new employees. Writing and editing the Knowledge Base. Direct communication and organization of interaction with departments: Accounts, Sales, L2 support, Developers, etc. Quick assistance to colleagues on technical issues at Intercom.

Proofreader (Quality Assurance Specialist)
2015 - 2018
- Proofreading academic texts in English.
- Correction of style, grammar, etc.
- Making recommendations for the author.
- Work with instructions and requirements for clients' texts.

Entrepreneur
2012 - 2015
Organization of all working processes from the establishment of supplies, website layout, advertising and promotion, to delivery and registration of the sale.
- Negotiating with suppliers and distributors.
- Signing of contracts.
- Making adjustments to the site engine.
- Work with advertising, SEO, analytics.
Position: Technical support, team lead, onboarding
Category: Support
Experience: 11 years | English: upper

For a few decades in technical support, fixing absolutely any device I had a chance to learn the structures and algorithms of step-by-step diagnostic and fixing of many hardware devices, OS, and software. 
I've used my knowledge to build all support processes more than in one of the top tech support companies and started a few projects from scraps. 
I am sure you won't be disappointed with my services!
- Pet healthcare innovation projects. Remote software/hardware issues diagnostic;

- B2B game provider(gambling, slot games): games and connections issues diagnostic, integration

 - Technical support, team lead, HR, management, PM, outsourcing.

 - Projects related to technical service and support;
 
 - Blockchain technology project;
Whatever you may need - we can always negotiate!)

I am looking for curious and useful projects so I can be motivated and use my broad spectrum of skills in them.
Position: Technical support, Trainee developer/QA/AQA
Category: Support
Experience: 1.5 years | English: upper


L2 Customer Support Representative of the Hosting department at Namecheap.

1. Communicating with customers in English via live chat and ticket system 
2. Acknowledging and resolving customers' hosting-related requests: 
• clarifying the customers' complaint
• determining the cause of the problem
• electing and explaining the best solution • expediting correction or adjustment 
• following up to ensure resolution 
3. Communicating and coordinating with colleagues from dif f erent departments 
4. Ensure customer satisfaction and provide professional customer support
Position: Technical Surpport Service in Poultry Industry/Animal Feed
Category: Support
Experience: 8 years | English: intermediate


Currently leads a Salesforce in Southwest Nigeria charged with marketing and sales of Animal Feed brand. I am into technical Surpport services for the Poultry value chain. Training of farmers in best farm practices and routine management.
Position: Technical System Engineer
Category: Sysadmin
Experience: 11 years | English: fluent


•	Contacting with foreign customers all over the world for online technical problem solving;
•	Analyzing and solving technical issues with Linux/Windows/Network;
•	Resolving issues with backup and replication on VMware/Hyper-V;
•	Workarounds providing;
•	Logs analyzing;
•	Incident management via JIRA;
•	Coordination with developers to investigate and diagnose issues;
•	Ability to manage a dynamic workload with many concurrent tasks;
•	Work under pressure and able to find solutions fast;
•	Administrating Oracle Identity Manager 9i (OIM);
•	Administrating Oracle WebLogic Server 11g;
•	Administrating Oracle BIPublisher 10;
•	Administrating Active Directory;
•	Administrating Exchange Management Console;
•	Writing queries/reports on SQL, development using SQL in •	Oracle Database 10/11g;
•	Installing new changes/bug fixes for OIM, writing accompanying documentation;
•	Writing scripts using Windows PowerShell;
•	Administrating HP OpenView Service Desk;
•	Administrating SCCM ConfigMgr Console;
•	IT Customer Support;
•	Selenium IDE.