Position: Junior/Intern Business Analyst
Category: Business Analyst
Experience: 0 years | English: upper

I have bachelor degree in law. I can speak two languages very well: English (B2) and German (C1). I lived and studied in Austria for 3 years. I have experience in the IT Support and  Project Management. I have completed two IT courses for QA and BA and have general technical understanding in the IT sphere. Here you can find the list of knowledge, that I acquired during my courses:

Hillel IT School: QA Manual Engineer (02.2018-06.2018) My skills:
- Test cases and check lists creation
- Bug reports posting with bug-tracking system (Jira) - REST, SOAP testing with SOAP UI (Basics)
- Familiar with a couple of virtualization tools (Oracle VM Virtual Box) - Familiar with IntelliJIdea IDE- Understanding of Waterfall and Agile (Scrum) workflow
- Familiar with Control Version Systems (Git)
- Knowledge of network infrastructure (Understanding of TCP/IP
model)
- Knowledge of data formats such as JSON and XML
-Theoretical knowledge of different types of software testing (black/white box testing, functional/ non-functional, change related software testing)
- Knowledge of different operating systems such as Windows (confident), Linux (Basics)
 
Hillel IT School: Business Analyst (01.07.2021-01.09.2021)
My skills:
-Theoretical understanding of functional and non-functional
requirements
-Understanding of the structure, writing techniques and quality of User Stories and Use Cases (SMART and INVEST)
-Prototyping and creation of sketches with draw.io and InVision App (basics)
-Understanding of UML and BMPN diagrams (Use Case, Activity, State
machine and Sequence diagram)
-Knowledge of BABOK 3.0
-Understanding of SDLC
-Familiar with Agile and Waterfall methodologies
-Understanding of Scrum and Kanban
Here you can find my working experience, that is mostly connected with the IT sphere. 

Customer Support Representative (Germany, remote)| Virtual Runners (06.2020-03.2021)

Support of the customers through email and ticket system (Gorgias) regarding different types of questions, that were connected with orders and small technical internal problems (usage of internal running portal, downloading of running certificate etc.)

First Level IT Support Representative (Germany, remote) | Bright Solutions (09.2020-03.2021)

-Processing of technical tickets and ensuring smooth communication between clients and developers (transferring and translation of technical information between German speaking clients and English speaking developers).
-Using E-Mail, video calls, Confluence, SharePoint, OneDrive, Video & Screenshot Tools, Jira and Jira Service Desk for ticket management and communication.
-Obtain missing information from the customers
-Answering questions about editorial use of the customers CMS (Drupal).
-Translation of german customer requests to english and forwarding technical questions and bug reports to the development team.
-Translation of english answers from the development team to German and forwarding them to the customer.
-Keeping customer board and developer board synchronized (Jira and Confluence)
-Proactive request for progress of orphaned tickets.
-Support the Customer Success Manager by giving feedback.
-Keeping the user manual of the system updated when new functiuons where implemented.
-Communication with the project team in Slack. 

Assistant of the Project Manager | Johnson & Johnson (01.07.2021- until now)
Support of the Project Manager and serving as a liaison between German-speaking brand managers and English-speaking members of technical team (developers), that includes execution of following tasks:
- Gathering of requirements from brand-managers (business
stakeholders), creation and transfering of the documentation with requirements to the technical team through Jira.
- Calls with technical team of developers and brand managers via MS Teams for clarification of requirements.
- Control of tasks execution from the side of the technical team
- User Acceptance Testing
- Direct regular content changes (updates) on the corporate J&J websites through the CMS - Drupal
In 2021 I have completed my course for IT BA and would like to develop myself in this sphere in order to get deep knowledge in it. You can find more info about knowledge, that I have already acquired in this profile or in my CV.