lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Success Manager
Category: Support
Experience: 6 years | English: fluent

Achieved the prestigious "Agent of the Month" award for consistently delivering outstanding sales performance and demonstrating a strong commitment to customer service excellence.
Provided mentorship and guidance to new employees, enabling them to succeed in their roles and contribute to team success.
Successfully closed sales with challenging customers, including a memorable experience with a customer who had a dog (ask me for more details!).
Consistently exceeded Key Performance Indicators (KPIs), demonstrating exceptional sales performance and contributing to revenue growth.
Received a job offer from a customer after leaving one of my previous positions, highlighting the positive impression and strong working relationship established during our interactions.
April 2022 - May 2023 
Customer Success Manager 

- Fostered robust relationships with clients to ensure satisfaction and maximize product value.
- Proactively engaged with customers, addressing their concerns and needs to drive success.
- Collaborated closely with the sales team to enhance customer retention and identify upselling opportunities.
- Facilitated product demonstrations and training sessions, enabling clients to fully utilize the platform.
- Analyzed customer data and usage patterns to identify improvement areas and provide actionable insights.
- Collaborated cross-functionally with the product development and technical teams to address customer issues and enhance product features.
- Consistently met or exceeded customer retention and expansion targets through strategic account planning and effective relationship management.



April 2021 - February 2022 
Key Account Manager 

- Sell SaaS subscriptions to inbound and outbound leads 
- Conduct demos and onboard new customers 
- Provide customer support 
- Upsells 


2018-2021 
Business Development / Channel Manager 

- Communicating with customers, making outbound calls to potential customers, and following up on 
leads 
- Keeping up with product and service information and updates 
- Conducting product demos and webinars 
- Developing new business 
- Maintaining relationships with current partners and distributors 


Sales Agent 
2017-2018

- Specialized in selling Business Class tickets to luxury segment clients, specifically American customers.
- Successfully handled demanding and meticulous customers, effectively managing their expectations and delivering high customer satisfaction.
- Managed short sales cycles proficiently, closing complex deals swiftly and efficiently.
- Consistently achieved and exceeded sales KPIs, driving revenue growth for the company.
Expectations:

Professional growth and development
Collaborative and supportive environment
Customer-focused role
Challenging and dynamic work
Work-life balance
Avoid:

Lack of growth opportunities
Toxic work culture
Monotonous routine
Lack of work-life balance
By considering these expectations and avoiding unfavorable conditions, I aim to find a fulfilling and rewarding job.
Position: Customer Success Manager
Category: Marketing
Experience: 1.5 years | English: upper

Understanding of Programmatic ecosystem. Understanding of JS integration (SSP and DSP). Knowledge of Header Bidding integration.
A results and process - driven person. 
Experience:
- Pre-Sales/Sales & Account Management and Customer Education of New Publishers
- Establish new partnerships with agencies & app developers and growing our existing partnerships by matching their needs with the offers available
- Pre-Sales/Sales & Account Management and Customer Education of New Advertisers
- Strategic support for advertisers to help them grow their campaign performance
- 2+ years of office management experience
- arrangement of business travels, corporate events 
- recruiting experience.
Position: Customer Success Manager
Category: Support
Experience: 2 years | English: fluent

I've successfully delivered different projects in IT area. 
I've passed several PM courses to develop my professional skills.
As a Customer Success Manager I was:
Providing customer support via emails and chat
Consulting new clients about product, discounts, payment options etc.
Providing support for existing clients
Following communication procedures, guidelines and policies
Ensuring that each customer receives outstanding service by providing a friendly environment

In general I worked as a project manager for 2 years. On my previous place of work I've been managing several projects with shared teams ranging from 3 to 10 individuals including FE and BE developers, QA engineers, designers, etc. Besides people management, my responsibilities included monitoring and forecasting the project planning and execution, time/effort tracking, regular status reports, and risk management. Also, I've been 
maintaining standard project documentation, running meetings and planning the full SDLC(timelines, resources).
I aspire to work in upcoming company with a team of professionals, who are passionate about mutual goal. I would love to have an opportunity to share and improve my experience, skills and knowledge.
Position: Customer Success Manager
Category: Support
Experience: 2 years | English: fluent


Chat Operator ---> May 2015  - Aug. 2015 г. 
Teacher of English language  ---> Oct. 2019  - Aug. 2021

True Partners-- Customer Service Agent  --->Sept. 2021 - Dec 2021, + Feb 2022-Sept 2022
Payment Officer --->Dec. 2021 – Feb 2022

SKELAR-- Customer Service Agent--->Oct 2022- till today

WOW24-7 --Customer Service Agent--->Oct 2022- May 2023

-Responding to customer inquiries via chat, email, and phone.
-Investigating and resolving app-related issues, working closely with the engineering and the customer success team
-Upselling additional services to the existing customers & handling cancellation requests
I'm looking for sustainable remote part-time employment that will help me develop new skills that match my already earned competencies, fulfill my communication ambitions, provide career opportunities, and fuel personal growth. I'm service-focused, detail-oriented, open, and altruistic to people in need. I love working in the office, but I'm also used to working from home as a freelancer on my own.
Position: Customer Success Manager
Category: Support
Experience: 3 years | English: fluent


Currently, I work as a Business Development Specialist with experience in e-commerce. I'm results-oriented, organized, friendly, and proactive, and have over 3 years of professional experience assisting customers in solving complex issues. My career history includes experience working in international and local (Ukrainian) companies, working in multiple positions, and successfully cooperating with different teams and departments.
Position: Customer Success Manager
Category: Sales
Experience: 6 years | English: fluent

ITIL Foundation Certification
Global Sales School (IBM)
Current role: Enterprise Sales Representative (Saas). Previously worked for IT HW companies - HP, IBM as Technology Support Services Sales Rep. 
Responsible for business development, sales, and customer engagement in EMEA. Doing sales presentations and product demos. 
Software proficiency: Salesforce, Pipedrive, SugarCRM, SAP, LinkedIn Sales Navigator, Spreadsheets, Sales engagement platforms (Revenue Grid, Outreach).
No lead generation
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: fluent


Customer Success (Finctional Consultant)
Configuration of the Product in accordance with the clients' requests, helping clients to build and configure the system the way they need, implement and integrate the Product with the clients' working environments.

----------------------------------

Marketing Manager
- Market analysis;
- Creating Ads in AdWords, Twitter, LinkedIn and Facebook;
- Remarketing;
- Increase website traffic and drive sales;
- Lead generation by the means of marketing tools;
- Identification and analysis of the needs of potential customers;
- Identification and analysis of potential competitors;
- Content management;
- Writing case studies;
- Blog;
- SMM, SEO, SEM;
- Events research and management.
Professional growth, challenging tasks, working in a team, flexible hours.
Position: Customer Success Manager
Category: Support
Experience: 8 years | English: fluent


Customer success management
Customer Support
International B2B deals
Contract negotiations
Project Management 
Account management (150+)
Leading a small team
Creation and implementation of business processes
Social Media Management
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: fluent

I am a versatile and accomplished professional with a proven track record of success across multiple roles.

Key Highlights:

- Exceptional communicator with a talent for collaborating seamlessly with diverse teams.
- Proficient in crafting professional internal and external communications, enhancing the organization's image and efficiency.
- Skilled at effectively liaising with both staff and clients at all levels.

Summary:

I am a dedicated and results-driven professional. My expertise in quality assurance, customer service, and customer success management, coupled with outstanding organizational and communication skills, makes me a valuable addition to any team or organization.
Customer Success Manager | 02/2022 – till now

- Managed incoming and outgoing chats and emails to address user inquiries.
- Facilitated communication with other teams, creating tickets to resolve user issues promptly.
- Conducted training sessions for clients to enhance their understanding of platform functionality.
- Handled billing inquiries and ensured accurate invoicing processes.
- Monitored and analyzed the activity of existing clients to identify opportunities for improvement.
- Wrote and edited articles for the Help Center to provide valuable resources to users.
- Reviewed demo calls with potential clients to support the sales team in closing deals.
- Collected and organized feature requests from clients, forwarding them to the development team.
- Authored internal articles to streamline team processes and enhance efficiency.


Customer Support Representative | 08/2021 – 02/2022 (1,6 year)

- Provided first-class customer support to US healthcare clients via phone and email.
- Communicated directly with clients to address their healthcare needs and resolve inquiries.
- Assisted team members and managed various projects to enhance operational efficiency.
- Collaborated with cross-functional teams to ensure seamless customer experiences.
- Maintained in-depth knowledge of healthcare products and services.


Quality Assurance Manager | 02/2020 – 08/2021 (1,7 year)

-Conducted thorough monitoring of customer service calls to ensure compliance with quality standards.
-Produced accurate call transcripts using Microsoft Word.
-Leveraged Microsoft Excel for data analysis and reporting.
-Collaborated with cross-functional teams to implement process improvements based on quality assessments.
-Managed and maintained CRM systems to track customer interactions and issues.
-Provided actionable feedback and coaching to team members to enhance their performance.
Please do not suggest a Sales Manager position.
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent

- Achieved a 95% customer satisfaction rate throguh timely, competent responses with empathy to each customers.
- Increased NPS by 18% by creating templates of the customer support replies covering most of the scenarios used by all the CS teams which reduced first time response.
- Increased partners retention rates by 22% through the development and implementation of the strategy for proactive reach out to stakeholders.
- Contributed to the development of a new product feature based on customer feedback, resulting in a 40% increase in product adoption.
- Led the onboarding of 1200+ new clients, resulting in up to a million dollars revenue. 
- Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a 25% reduction in customer complaints.
- Mentored and trained new customer success and sales team members, doubling the number of team members.
Customer success manager  
Sep 2018 - May 2020

- Support all users in EU, African, CIS markets
- Contributed to decrease the workload and improve the quality of customer support
 - Onboarding and coaching new CS agents

Sales Manager
Apr 2020 - present

- Direct B2B sales (1200+ providers signed)
- Lead generation via emailing, cold calling, social media texting
- Negotiating with clients (one of the best commission ratio in the company)
- Conducting meetings, upsales, cross-sales of key accounts
- Competition research
- Training and coaching new sales managers
I am passionate about modern technology and its ability to transform the way businesses interact with their customers. I am excited about the prospect of working for a company that shares this passion.

As a customer success manager, I am looking for a role that allows me to work closely with clients to ensure their satisfaction and help them achieve their goals. I thrive in a fast-paced, dynamic environment and am excited about the prospect of being part of a team that is dedicated to providing exceptional customer service.

In terms of what I would not wish to do, I am not interested in a role that is strictly focused on sales. While I understand that selling products or services is a very important part of any business, my main focus is on building strong, long-lasting relationships with clients.
Position: Customer Success Manager
Category: Other
Experience: 5 years | English: upper

Managed to build trustful relationship with the clients when we can exchange feedback freely. Helped the support team to improve their processes by sharing the client's feedback and giving the recommendations on how the process can be built better. While working as the Customer Support Representative, I achieved the level growth several times. Later, I was offered to represent the company on Social Media.  
I was able to succeed in all levels of interviews to occupy the Quality Assurance representative. 
Later I was offered to transit to the Training department where I could share my experience with the newcomers.
Customer Success Manager with experience in B2B and B2C types of business. Responsible for ensuring the happiness and success of customers who use the product. Doing my best to solve the problems that the clients may face and make their user experience better. As a customer success manager I got the following experience:
- Understanding and analyzing customers’ needs and building efficient cooperation.
- Working with new feature requests.
- Review customers complaints and concerns to improve the user experience.
- Onboarding new clients, making regular presentations after the planned releases. Sending follow-up guides and tutorials.
- Providing feedback to the team on how new features will be used by the clients and what changes can be needed.
- Calculating monthly invoices.
- Making regular reports and roadmaps to keep customers updated on the plans and accomplishments.
- Constant cooperation with other departments, attending team meatings. 

While working at another company, I occupied different positions and had different responsibilities:
1. Customer Support Representative:
- Providing support regarding the company products;
- Dealing with the frustrated customers and finding the solutions to their issues;
- Processing the clients' feedback and sending follow-ups;
- Representing the company on Social Media;
- Dealing with the pre-sales questions, consulting on the products pricing.
2. Knowledgebase responsible
- Creating internal and external procedures and manuals, updating the existing ones;
- Leading different types of projects in the cooperation with the Product team;
- Interdepartmental communication.
3. CS QA
- Detailed quality assurance of the support interactions in accordance with the company policies;
- Providing feedback to the support representatives and their managers;
- Sharing pieces of advice regarding customer care, services work, different cases processing.
4. CS Supervisor
- Preparing and delivering the training and supervision process;
- Developing CJM projects;
- Working on the educational program;
- Leading the feedback sessions.
- Transperency of processes and tasks;
- Ability to express feedback;
- 5/2 working schedule without night shifts;
- Official employment with the taxes compensation; 
- Career growth;
- Understanding the list of my responsibilities.
Position: Customer Success Manager
Category: Support
Experience: 8 years | English: fluent


Customer Support Consultant 
Feb 2023
Support Your App
Up-to-date with the cutting-edge technology
Apply the latest and most excellent customer practices
Provide omnichannel support (via phone, email, chat, and social media)
Communication with developers and other departments of various IT companies;
Product expert and constantly growing.
Teaching Partner  
Feb 2020 - June 2022
Pechersk School International, LLC ESL student support  
Monitoring the progress of the educational process
Delegating work effectively using different leadership styles
Managing the resource of time
Making sure the work is done to the exemplary standards
Media Center Coordinator  
Aug 2019 - Feb 2020 (7 months)  
British International School  
Create opportunities to lead in the development of the school's culture  irrespective of  academic ability 
Conduct a range of events, creatively and innovatively to ensure that all members of  the community are engaged in the process 
Organize various school projects 
Educational project coordinator  
Oct 2018 - May 2019 (8 months)  
Target Language Academy  
Introduction of extracurricular projects  
Creation of an academic environment 
Organizing and motivating the team
Estimating and developing the budget
Development and leading of educational projects
Conducting workshops for staff 
Participation in interviews  
Account Manager (Sales)  
Feb 2018 - May 2019 (1 year 4 months)  
Target Language Academy  
Developing positive relationships and handling customers' needs 
Analyzing and managing risks
Generating new sales using existing and potential customer networks
Resolve conflicts and provide solutions to customers promptly 
Suggest actions to improve sales performance and identify opportunities for growth
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: upper


Customer Support Manager with a demonstrated history of working in the mobile&web industries

- customers' technical/billing/functional requests management and issues emails/live chats/slack tech support 
- work closely with Sales, Billing, and Technical teams
- onboarding of potential customers
- feedback delivery to the product team

Junior Marketing Manager
- Content plans creating
- Leads generating
- Content writer for blog and social media 
- Google Play (apps description and localization)
- collecting and processing feedback on Google Play and App Store
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent

Being promoted to a team lead after just one month of starting working in support

Managing a team for 24/7 support on 5 projects for 2 years
Composing 3 product knowledge bases and training plans from scratch

Training a total of 15 new agents on 3 different projects
Increasing and maintaining customer satisfaction at a 93+% rate

Always meeting deadlines

I gained fluent spoken and written English after living 2,5 years in the USA
December 2022 - nowadays - Customer Support Team Lead at Smarter Contact
December 2021 - December 2022 - Customer support representative at Smarter Contact.

Responsibilities:
- Ensuring each customer gets outstanding customer experience and care throughout his journey with the software

- Managing a team of four support agents, monitoring performance and work satisfaction, and conducting training

- Creating and keeping up-to-date project support documentation - Help Center, product knowledge base, internal guides, and macros

- Cooperating with other departments (Sales, Marketing, Success, Operations) and consulting them on product-related questions

- Applying and keeping track of special rates, discounts, offers, and refunds on Stripe

- Reporting and analytics

August 2018 – December 2021 – Customer support representative/Team Lead at Support Your App Inc. (Remote)

Job duties:
- Providing complex technical support for IT solutions in chats, via calls, and emails

- Investigating and troubleshooting tech issues and difficulties end users experience with customers’ products

- composing and keeping up-to-date products’ Standard Operating Procedures, Knowledge Bases and Training/onboarding plans

- supervising agents’ performance, providing Quality Audit on a monthly basis, and training new agents

- filling in reports and tracking analytics for Vendors

- communicating with Vendors regarding the team performance.
I'm looking for a company with an interesting product/solution and a vision for its growth and development. 

Looking for regular working hours up to 10 PM EET (Kyiv).
I would NOT like having night shifts, and for sure, I have no will to work with "russian federation" or "belarus".
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: upper


Dedicated customer success professional with a history of meeting company
goals utilizing consistent and organized practices. Skilled in working under
pressure and adapting to new situations and challenges to best enhance the
organizational brand.Ready to help team achieve company goals.
Position: Customer Success Manager
Category: Sales
Experience: 3 years | English: fluent


- Developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders;
- Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs;
- Helping customers through email, phone, online presentations, screen-share;
- Working with the Sales and Project Management team to onboard and integrate new clients and developing existing client relationships; 
- Constantly be on the lookout ways to improve monitoring and bring better value to the customer.
I'm expecting to find a company with highly professional environment to encourage myself for the constant growth.
Nothing really special to expect from the job, but super team, curious and interesting projects, salary based on the achievements.