lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Account Manager
Category: Sales
Experience: 1 years | English: upper

1. Account Management Course.
2. GDPR Compliance by Talentuch.
3. Indigo Course – IT RECRUITING.
4. Tech Recruitment Certified Professional (September 2022).
5. Green Forest English Certificate (September 2020).
Account Manager - Talentuch (Chicago, IL)
Responsibilities:
- Build strong long-term relationships with
existing and new customers;
- Keep clients satisfied and deliver exceptional
client service on a day-to-day basis;
- Resolve complaints and prevent issues by
improving processes;
- Collaborate with internal department to facilitate
client needs fulfillment;
- Control clients' payment processes.
- Provide timely, professional support via calls,
emails and other channels.
I am looking for a position as an Account Manager where I can realize myself and use my quality to contribute to achieving the company's goals
Position: Account Manager
Category: Support
Experience: 7 years | English: fluent


Account Manager with 7+ years of experience. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Position: Account Manager
Category: Sales
Experience: 2.5 years | English: fluent


ACCOUNT OPERATIONS MANAGER - 04/2022 – CURRENT
Communication with clients
 Building strong client relationships
 Collaborating with various internal departments  Resolving clients’ complaints
 Company Time Tracking
 Reporting / invoicing

ACCOUNT MANAGER ASSISTANT - 05/2021 – 04/2022 \
 Resolving client-related issues
 Develop and maintain long-term relationships with accounts
 Operate as the point of contact for assigned accounts
 Schedule and carry out regular activities (emails, calls)
 Collect and structure information about our clients and developers  Arranging feedback on different platforms from our clients
 Helping an Account Manager take care of our clients

TEACHING ASSISTANT – DEPARTMENT OF BASIC MEDICAL SCIENCES, MEDICAL FACULTY NO2, UZHHOROD NATIONAL UNIVERSITY- 
12/2018 – 07/2021 – Uzhhorod, Ukraine
 educational work (conducting practical and lecture classes with foreign students, creating educational material, translating materials
 scientific work (examination of patients, data collection and processing, statistical data processing)
 social work (outclasses activities)

LABORATORY ASSISTANT – DEPARTMENT OF BASIC MEDICAL SCIENCES, MEDICAL FACULTY NO2, UZHHOROD NATIONAL UNIVERSITY - 10/2017 – 12/2018 – Uzhhorod, Ukraine
 Maintaining the documentation of the department, methodical work, educational work.


GENERAL SURGERY RESIDENT – UZHHOROD CITY HOSPITAL - 11/2018 – 07/2021 – Uzhhorod, Ukraine
 Patient care
 Work with medical documentation
Position: Account Manager
Category: Other
Experience: 10 years | English: fluent


Account & Operations manager with 10 years of experience in client-facing roles, working with a variety of international clients, managing and overseeing successful project delivery for multiple projects simultaneously. My key strengths include effective communication with clients and development teams, building long-lasting client relationships, expectation management, risk assessment, and conflict resolution, as well as extensive experience in operations and team development planning, creating and implementing effective processes and steps to achieve strategic goals for team growth and profitability.
Position: Account Manager
Category: Other
Experience: 4 years | English: fluent


A dedicated customer oriented professional. With a proven track record of achieving results, I excel in delivering strategic business growth while maintaining strong relationships with clients. 

Key competencies: 
Client Onboarding
Strategic Planning
Upsells/Cross-sells


Managed up to 16 accounts worldwide;
Successfully managed teams of 5+ people across different projects;
Managed internal processes to ensure smooth client delivery (task creation, monitoring of deliverables, QA, reporting);
Onboarded new clients;
Acted as the main point of contact on a day-to-day basis for any client engagement-related matters (contract launch, deliverables, reporting, invoices, etc.);
Churn Rate less than 8%;
Client Happiness Rate/NPS 8 out of 10 on average.
My main expectation is to work for a data-driven company with a friendly team :)
Position: Account Manager
Category: Support
Experience: 7 years | English: fluent


Air Transportation Engineer at Ukraine International Airlines, Kiev July 2016 — May 2020
• Knowledge and experience in the booking system (Amadeus)
• Analysis of customer inquiries and providing suggestions for the
development of service areas focused on customer needs.
• Coordination and interaction with outsourcing contact centers.
• Application of innovative IT solutions to improve the customer
experience and
• increase the CSC efficiency. Managed a successful on-boarding
experience for new customers by working to determine how to
best utilize features and functionality to best serve their business.
• Diagnosed, troubleshot, and worked to resolve service issues.
• Answered incoming customer support calls and created detailed
tickets to track and resolve issues.
• Provided exceptional computer and technology support to
organizations.

Shift Supervisor at Ukraine International Airlines, Kyiv at Ukraine
International Airlines, Kiev
June 2020 — November 2020
Identification, calculation and analysis of all types key performance
indicators of customer support center staff.
• Personnel development implementation (training plan development,
proposals for the company's personnel policy implementation,
motivation system development,etc.).
• Coordination and interaction with outsourcing contact centers.
• Application of innovative IT solutions to improve the customer
experience and
increase the customer support efficiency.
• Creating and maintaining an atmosphere of enthusiasm, team spirit,
forming in employees a sense of involvement in the whole company
work.

2 Level Technical Support Engineer at Amadeus, Kiev
October 2021 — Present
• Performed remote troubleshooting using diagnostic techniques
and relevant questions.
• Worked with customers to determine and implement the best
solutions for their issues.
• Provided accurate information on IT products and services.
• Identified and suggested helpful improvements in procedures.
• Performed follow-up calls and visits and updated customer
statuses and information.
• Responded to Amadeus customers questions concerning
Amadeus Products and Solutions (functionality, application,
interactions between different solution com
Position: Account Manager
Category: Support
Experience: 2 years | English: fluent

Target countries to develop new markets and brand awareness of the company with the target customer base across the designated region;
	Gathering international market intelligence to identify suitable business opportunities;
	Maintaining and developing relationships with new and existing customers through planned individual approach;
	Building and maintaining a strong and positive relationship with distributors;
	Participation in exhibitions, workshops, seminars;
	Processing invoices, working with CRM and 1C systems;
	Working with PR materials: translation, correction, copywriting.
Analytically-minded International Relations 4-year Student (grade point average of 90,3) with a strong focus on strategic analysis of foreign markets and negotiations. Experience with designing public relations strategies in foreign markets for true global involvement. Expertise in the deployment of initiatives and strategies that support international business relations. Fully fluent in English and capable of serving as liaison or interpreter in high level executive meetings.
Position: Account Manager
Category: Other
Experience: 5 years | English: fluent


As an Account Manager, I
Provided our writers with quality assistance over the phone, email, and live chat.
Helped new writers adapt to the platform by providing them with various educational materials and support. 
Verified information and updated databases.
Implemented various ideas and projects as to how to improve our inner system and make it more user friendly.
Monitored the accounts of our system users on a daily basis. 
Attending weekly meetings to make sure that the tasks, plans, and metrics are on track.
Created and implemented various educational materials and presentations on our platform for our writers.
Created tasks in Jira for the product or dev team, providing detailed sub-task descriptions.
Position: Account Manager
Category: Sales
Experience: 11 years | English: fluent

Within the last 4 years, I generated more than $3M in IT sales (products and services) working with VC-backed tech startups.
As war started, I am a soldier. During my service in the army, I fortunately have free time. I serve in the engineering troops in the pontoon-bridge division, and therefore I am not on the front lines. Unfortunately, I live without a family, so I manage to survive on three jobs - the army, a charitable foundation and sales of IT outsourcing services. I try to fill all the time as much as possible, doing something useful for myself, my family and people.

With my 12+ years in B2B Sales and Account Management, I am confident that I will be a great fit for any company. 
I started with facility services, then worked with FMCG, 3 years in sugar export and finally now I am in IT services.
I drove new business, as well as developed existing accounts. Within the last 4 years, I generated more than $3M in IT sales (products and services). I have worked with Fintech, Healthtech, Retail, FMCG domains in the USA, EMEA and the CIS markets.
Work without a strategy, plan, KPI.
Micromanage other specialists.
Pitch unnecessary products.
Don't want to sell using Upwork.
Position: Account Manager
Category: Sales
Experience: 2 years | English: fluent


- Build and maintain strong, long-lasting customer relationships 
- Manage projects within client relationships, work to exceed client’s expectations while meeting company goals
- Work with the Sales team to onboard and integrate new clients
- Keep an updated CRM with information on every client, relaying information to our technical/management
- Actively reach out to prospective leads through a variety of platforms — email, phone, in-person meetings, SMM, and more
- Responsible for managing International LCR traffic by negotiating, selling, and purchasing routes from Carriers/PTTs
- Communication with partners on a daily base
- Responsible for implementing business cases and establishing new interconnections with leading Telecoms
- Control of international voice traffic in the billing system
- Closing deals with main international Telecoms
- Maintaining databases of customer information
- Scheduling meetings, arranging travel arrangements
- Answering phones and taking messages for an organization’ members
- Conducting initial telephone interviews
- Coordinating travel arrangements for employees
- Processing expense reports and tracking payments
Position: Account Manager
Category: Other
Experience: 2 years | English: fluent


- Building  long-term relationships with partners
- Providing financial analysis
- Estimating and payments control
- Preparing contracts and making reports on them 
- Developing and managing sales strategy in the B2C and B2B  sector 
-Project managment (non IT sphere)
Great team and cool managment!
Position: Account Manager
Category: Sales
Experience: 2.5 years | English: upper


-Building quality communication with existing customers to sell subscription upgrades or new products;
negotiating with potential customers on the purchase products, preparing and sending commercial offers for customers;
-High-quality maintenance of the customer database in the CRM system and its updating;
-Work in the 2Checkout system;
-Work in the Customer Center system, including processing orders and creating discount coupons;
-Implementation of up-sale and cross-sale to existing customers;
-Documentary registration of relationships with clients;


English - C1

German: B1
Position: Account Manager
Category: Other
Experience: 2 years | English: upper


- BUSINESS DEVELOPMENT MANAGER
 Cleveroad (Software development) June 2021 - now  - Written, verbal, and in-person communication with leads and clients across the globe
- Discovering new leads channels and conducting market research
Documenting and summarizing product requirements input
Working with internal CRM systems
Attending and conducting meetings with tech team and clients, preparing sales presentations
Support and negotiation on contract assignment stage; handling customers objections
Developing and maintaining relationships with clients



- MANAGER OF SALES
 Incode Group (Software development) 
April 2020 - June 2021

• Researching organizations and individuals to find new opportunities
• Monitoring and finding for new clients and potential projects
Communication with the clients, identification of project requirements
Processing data in accordance with the requirements provided by the customer
Working with Upwork, Linkedin platforms




- ANALYST  

Mobile advertising (June 18 - now)

•	Analyzing and processing massive amounts of data;
•	Turning it into actionable business insights for BD unit campaigns;
•	Building automated dashboards and reports;
•	Campaigns optimization & regular monitoring of performance and margin.





- MARKETING ANALYST  

Yuzhnoe state design office (Yuzhnoe SDO), Strategical planning and marketing department (Aug 16 – June 18)

•	Providing marketing researches and analyses oriented to company projects realization;
•	Creating analytical reports concerning company’s operations and performance;
•	Researching market conditions and competitors’ activities and tactics;
•	Convert complex data findings into text, tables, graphs and data visualizations;
•	Working on internal database of company’s projects;
Position: Account Manager
Category: Sales
Experience: 3 years | English: intermediate

•Completed course "Fundamentals of Project Management in IT "
• Experience of mentoring colleagues at different stages of the work process;  
• Сustomer communication and long-term cooperation;  
• Familiar with software development methodologies of the Agile (Scrum, XP) and Waterfall;    
• Familiar with risk management on the project.
Business Development Manager in IT
 • communicate with clients, analysis of their needs, primary interaction;
 • extension and improving the existing clients' database;
 • identify new business opportunities - including new markets, growth areas, trends, customers, products, and services.

Account Manager 2 years
 • Identified and assessed customer's needs to achieve satisfaction by building sustainable relationships through open and interactive communication;  
• attracting new contacts;  
• tracking the performance of existing campaigns;  
• optimizing according to the requirements of the advertiser;  
• maintaining statistics and reporting on each active client;  
• traffic analytics;  
• auditing the monthly numbers, invoicing, and tracking of timely payment.
Educational opportunity and vertical growth
Position: Account Manager
Category: Support
Experience: 2 years | English: fluent

- Permanent presence in the rating table of awards
- Promotion to the best premium department
- Significantly improved the workflow of all departments
- Often took the position of a mentor to train experienced managers or trainees
Case & Account Manager with 2 years of experience in service companies. Worked with customers in finance, banking, payment domain. 

Languages:
Ukrainian (Native)
English (Fluent)

Education:
Uzhhorod National University
Bachelor's degree, Computer technology
Position: Account Manager
Category: Marketing
Experience: 5 years | English: fluent


Client Solution Architect
February 2022 - Present 
NielseniQ, Warsaw, Poland
Currently I work with FMCG market and represent the NielsenIQ service to the Enterprise clients. I have P&G Spain &Portugal, L'Oreal Spain &Portugal, SCJ Portugal, Henkel Portugal, Reckitt Benckiser Portugal in my portfolio. I used to work with Nestle PT, Unilever PT as well as Super Bock PT.
I communicate the information about client's Big Data, receive the requests and questions regarding issues. Ido the data analysis for the databases to ensure the data is correct, validate the reports, manage client's new employees' trainings.
Global Business Development Manager 
March 2020- February 2022 
Mediacube Solutions Inc., Nicosia, Cyprus
Created the whole department from the bottom and managed a team with 10+ business-partners,
reached 50.000$ monthly revenue in 6 months. Searched for business partners all over the world, interviewed them, educated and created a business plan for all the partners separately. Was responsible for business planning of franchise offices openings. Managed a team of 2 Junior Business Developers.

Key Account & Sales Manager
November 2019 - February 2020 
Wonderland Agency
Communicated with clients in eventing sphere, sold the ideas of the events, closed the deals.
Marketing Specialist / English Teacher 
June 2018 - October 2019
2English
Set up advertising accounts, creatives (videos, pictures). Managed advertising campaigns, completed the business plan.
Was responsible for education process for different age groups.

Sales Manager
UpClient Advertising Agency
Communicated with clients, sold the advertising services, closed deals. 
January 2018 - May 2018

 EDUCATION& CERTIFICATS
Bachelor of Business Administration, Economics Belarusian State Economic University
C2 EF Standard English Test 
EF SET
Cambridge Assessment English
English Language Teacher at Cambridge English Qualifications

P R O F E S S I O N A L     S K I L L S
Enterprise client's communication
Business Development Strategies
Project Management Skills
Leadership Skills
Microsoft Excel SQL Developer
Microsoft Customer Service
Data Analysis Citrix
Microsoft Office
Position: Account Manager
Category: Marketing
Experience: 1 years | English: intermediate


Client Support
Make some reports
Work with Kanban, worksection, bitrix
Position: Account Manager
Category: Sales
Experience: 8 years | English: fluent

Leadership and Communication:
* Agile Leadership by University of Colorado (certificate),
* Successful Negotiation: Essential Strategies and Skills by Michigan Univesity (certificate),
* Improving Communication Skills by University of Pennsylvania (certificate).

Project Management:
* Google Project Management Professional Certificate (certificate),
* Online Ukrainian School of Project Management by Denys Prylutskyi, Basic course (certificate),
* Scrum Master Certification (certificate),

Data Analytics:
* Google Data Analytics Professional Certificate (certificate).

English:
* C1 by British Council (certificate),
* C2 by EFSET (certificate).

Spanish:
A2
Current job: Key Account Manager (not IT). 
Sales: full cycle: 7 years.
Sales representative: 10+ years.
Position: Account Manager
Category: Sales
Experience: 0 years | English: fluent

Nujnie Mashini, machinery, private enterprise (B2B, B2C), Minsk, Belarus – managing director
September 2009 - April 2021
- Organized the work of the company from 0, recruited and supervised the staff of up to 11 people.
- Coordinated the processes of purchase, logistics, customs clearance and sales in accordance with local legal arrangements.  
- Successfully organized execution of plastering works on 3500 sq.m. with the use of our equipment at the construction site of one of the major developers, executed all the works without defects. 
- Reviewed the specific conditions of typical rental agreement, developed new operating procedures and reduced the amount of debts to 0.

Perevod.by, translation agency, Minsk, Belarus – managing director
2006 - 2011
- Organized the work of the company from 0, established the relationships with one of the biggest translation agencies in Moscow, Russia, providing the translation of 700 pages per month. 
- Recruited staff, interacted with clients and translators.
- Coordinated the whole process from communication with the client, receiving the order, concluding the agreement, searching for the translator and controlling the payment.
Currently I am searching for a job in IT sphere which will let me realize my strengths and values to the best of my abilities in compliance with the company’s goals and strategies
Position: Account Manager
Category: Support
Experience: 2 years | English: upper


Customer account manager with a customer-focused ethos, proven ability to develop win-win solutions, and a track record of delivering value-based solutions. Adept at managing complex accounts, leading teams, and liaising with stakeholders at all levels. Highly motivated, results-oriented, and committed to a culture of continuous improvement.
Position: Account Manager
Category: Other
Experience: 2 years | English: upper


- Customer Care Manager
• Communication with clients
• Sending gifts abroad
• Writing reviews on a Clutch
• Conducting interviews and checking English of new specialists
• Сommunication with Adobe on various issues (certification of developers, obtaining a bronze partnership in the SPP program)

- Financial Assistant 
• Solution of financial issues
• Sending invoices
• Control of payment of clients, partners and debtors 
• Record keeping in excel spreadsheets

- Partnership Manager 
• Communication and searching partners
• Onboarding and training new assistants 
• Representing company to build trust with new partners
• Maintained strong relationships with existing and new partners
Position: Account Manager
Category: Support
Experience: 3 years | English: upper

Bachelor degree, Field of study “Computer science”;
Master degree
Completed Courses
Customer Success Manager Jun/2021 - now
Customer Support Representative Nov/2018 - May/2021
Nov/2017 - Mar/2018 (assistant manager in the support service company)
Account Manager
Position: Account Manager
Category: Support
Experience: 2 years | English: upper


Customer support is based on the MAX platform.
Fulfillment of orders for new equipment, change of tariff plans, and control of traffic consumption.
Preparing financial reports based on the carrier's invoices.
I provide support to Delivery Managers.
Customer quality business review preparation and presentation.
For 15 years I worked as a Radio-engineer in a Mobile operator.