lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support
Category: Support
Experience: 4 years | English: fluent

Developed the database maintenance of the customers according to their satisfaction status and frequency of using the company’s products. Used Google code writing (for spreadsheets) to questionnaire about 300 customers, so they received a separated personalized email. Updated the navigation manual by testing the app.
Experienced Senior Agent with an analytical approach to details in daily work on business correspondence with customers, airlines, partners and other departments in English. Teamwork. 
Document workflow and database maintenance in English, experience in handling of web-based management systems, performing KPI’s. Experience to work as an outsource staff for an international company.
Plus, multitasking is an inherent part of me. I do have the experience to work in three departments by which I could see the company’s work from different sides. It’s worth to add that we changed duties between departments several times. And it means that I'm ready for new challenges.
I’d like to add that I’m for sure a team player. For a long time, I’ve been working on a team division system. And I’m aware of how to find an approach to the current team members and to integrate new ones since the company had a high level of employee turnover. As a senior agent, I know that a team leader should inspire, motivate and help the team to adapt, harmonize and become a strong team which performs KPI's very well by keeping track of updates in the work processes, notify agents about this and help them to implement new aspects into their daily work. Of course, I understand that the team division system is like a competition between teams. But, on the other hand, all teams and departments work as a whole for the company’s goals.
My impact: processing of refund tickets, calculation of refund according to customer’s issue based on airlines’, partners’ and internal policy. 
Experienced user of Podio, Slack, PureCloud, Jira, etc.
Looking for a company, which works by OKR system, for challenges, for new friends.
Position: Support
Category: Support
Experience: 1 years | English: upper


Experience
Sales Manager — “Techno stock”
[15.10.16] — [29.06.17]
Selling different sorts of electronic devices, strong knowledge of the product, dealing with objections, a job that required working under pressure.
Half of that time was fully responsible for the whole store which included: 
1C accounting, working directly with clients, administrative responsibilities,
delivery of client’s orders through different services all over the country. 
Analytical assistant — “P.E”
[07.01.18] — [15.10.19]
Strong knowledge of the subject of research, the ability to apply it to the internal database to improve overall performance and efficiency in general.
Communication with outer sources of information via e-mail and live chats.
Solve problems connected to the operational department and modulate different possibilities and outcomes of future implementations.
To work in a friendly and healthy environment, be efficient, supportive and engaged in solving a different kind of problems, improve communication skills in English.
Position: Support
Category: Support
Experience: 0 years | English: upper

I have got bachelor degree in Lviv Politechnic on Computer Science, Artificial intelligence department. Took part in different local hackathons, passed course from Abto Software company, where i did a project with my team, so I have some teamwork experience.
For now, i have no experience in this job.         .
Position: Support
Category: Support
Experience: 0 years | English: upper


For now, I'm only in the explore mode where I'm observing where can I move next and what else is waiting for me in this life. Shortly about me - I know many things in management and support service and I'm looking for even more things to learn and more experiences to have.
Position: Support
Category: Support
Experience: 2 years | English: intermediate


*Glovo 2020-// RTO agent 
I work with clients and couriers in different case.
Position: Support
Category: SQL
Experience: 6 years | English: intermediate


•    great experience in IT, more than 7 years of practical experience in supporting and implementation enterprise management systems
•	good knowledge of SQL, PL/SQL  
•	understanding of Software Development Life Cycle
•	knowledge of SCRUM
•	familiar with web technology HTML, CSS
•	experience in developing of SRS on the client side and outsource
•	Process and resolve incidents and service requests in Production (PL\SQL Developer, WinSCP)
•	Root cause analysis using UI behavior, Specification Documents and Data 
•	Defect tracking (HP ALM)
•	Issues Reproducing (Pega 7, dbCAR UI, Oracle DB)
•	Workaround proposal (technical & logical) 
•	Communication with technical teams and clients 
•	Knowledge Articles Creation
Position: Support
Category: Support
Experience: 0 years | English: upper

List of achievements
Re-organized something to make it work better
Identified a problem and solved it
Come up with a new idea that improved things
Developed or implemented new procedures or systems
Worked on special projects
Received awards
Been complimented by your supervisor or co-workers
Increased revenue or sales for the company
Saved money for the company
Saved time for the company
Contributed to good customer service

Developed a new employee orientation program that 100% of the company locations adopted.
Responded to over 85 customer calls daily and solved 90% of their concerns.
Served customers in a positive way, receiving two customer service awards in the past year.
Assisted credit manager in account collection by phone and mail, increasing accounts receivables by 20%.
Created a multi-media campaign that increased enrollment by 700 students in eight years.
Great Experience 

Work experience is the experience an employee gains while working in a job, particular field or profession (for example, Four years of hands-on experience in online marketing). The work experience section on your resume is the thing that can make or break your chance of landing your dream job.
Great Expectations
Position: Support
Category: Support
Experience: 6 years | English: fluent


Had an experience with "Work&Travel" program in USA.
Have active B1/B2 visa to USA.
I have been working on outsourcing with US company support team directly for nearly 6 years by now. During this time my responsibilities include direct chatting with US/Canada based customers.
During this time I have acquired experience with Zendesk and Salesforce.
Position: Support
Category: Support
Experience: 3 years | English: upper


Have 3 years of experience in logistics business as manager/dispatcher. 
My responsibilities were:
Company’s customers consultation concerning existing services;
Effective communication with the customers of the company via phone;
Cargo orders monitoring;
Arranging internal deliveries within the US;
Reporting issues
Position: Support
Category: Support
Experience: 0 years | English: intermediate

Looking for a job where I can develop my skills.
Have varken espirisi Bitrix  and 1C. Have been working as a specialist of telemarketing department. Have a huge experience in working with clients. Communicative person who learns fast. Have an everyday English practice.
The most important thing for me is a pleasant atmosphere in team.
Position: Support
Category: Support
Experience: 3 years | English: intermediate


Head of support at the airline company. 
Chats/calls/emails with customers.
Trainer for newcomers at an airline.

Account/risk manager (iGaming)
Position: Support
Category: Support
Experience: 0 years | English: upper


Head of the commodity accounting department at Silpo
Feb 2017 – Oct 2019
 Quality control of the product.
 Configuring and updating the internal server.
 Solving problems with all technical issues.
 Update hardware system on PCs and networking
system.

Commodity expert at DuvoTsin
May 2022 - Present
 Responsibility for solving all difficulties with
customers.
 Negotiation with suppliers and establishing long-
term relationships with them.
 Financial liability for the accounting of products.
Position: Support
Category: Support
Experience: 1 years | English: upper

In the fast-paced technology industry, I understand the importance of staying adaptable to change. Over the years, I have successfully navigated through dynamic project requirements, evolving technologies, and shifting team compositions. I maintain a proactive approach to tackle challenges, ensuring that projects stay on track even amidst unforeseen circumstances.
As a versatile and dedicated professional, I possess the project management expertise and technological acumen required to drive innovation and deliver successful outcomes. My commitment to excellence, ability to adapt, and embrace change makes me an ideal candidate for contributing to and excelling in your organization's projects and endeavors.
Highly motivated and results-driven professional with a strong background in different projects management and technology implementation. I am passionate about leveraging technological solutions to drive business success and have a proven track record of successfully leading and contributing to various projects. My ability to adapt to changing environments and work collaboratively within a team makes me an asset in any work setting.
Position: Support
Category: Support
Experience: 3 years | English: upper

• Sales and support team creation (retained for 2 years and educated from “not experienced”)
• 80% escalation cases were solved and retained
Highly organised and adaptable in challenging situations. Experienced in complex tasks, time management, processing data and billing data verification, for board meetings, arranging meetings and events, team administration and supporting senior management. Best in negotiations via the e-mail correspondence and calls and customer support service (English, Spanish, Ukrainian, Russian).
Position: Support
Category: Support
Experience: 11 years | English: intermediate


I am an experienced professional with diverse experience in support analysis, accounting, and internal auditing. Over the past 12 years, I have held various positions and acquired skills and expertise that make me a valuable asset to any organization.

Currently, I work as a Support Specialist/Analyst at Fire Media, where I have gained extensive experience in the gaming industry. I excel in gathering and processing data on gaming operations, customers, revenues, expenses, and other metrics. Additionally, I handle customer inquiries and provide high-quality support through various communication channels, including email and online chat.

In my previous role as an Analyst/Senior Accountant at Red Petroleum, I developed and implemented a KPI system to evaluate employee performance, which brought success to the company. I also successfully analyzed expenses, managed income and expenses, and prepared financial statements. My skills in cost management, resource utilization optimization, and financial analysis allow me to provide accurate financial forecasts and effectively assess financial risks.

With my extensive experience in support analysis and gaming operations, I am seeking new opportunities to utilize my skills and contribute to a dynamic and progressive organization. I am particularly interested in positions related to data analysis, customer support, or financial analysis in the gaming industry. I am confident in my ability to achieve outstanding results and make a significant contribution to the success of any team or project.
Position: Support
Category: Support
Experience: 7 years | English: fluent

Built a Customer Support & Sales team of 30+ people for 24/7 service. Optimized the work process which led to the reduction in Customer Wait Time. Increased the loyalty of the team by developing the bonus motivation system. Also developed training and evaluation programs, reference manuals, FAQ, how-to guides, and troubleshooting instructions
I am a quality-oriented individual with 7 years of Customer Support & Sales experience, 3 of which were in the role of a Team Lead

Technical Support and Partner Support Agent 
- L2 support level
- Log analysis and associated root cause investigation
- Client-related administration and account configuration
- Investigation of technical issues, determine the cause of technical issues by thorough analysis and/or
escalating the issue to the developers

Worked in global B2C, B2B e-commerce companies as Customer Support Manager, Risk Manager, Quality Assurance Manager, Shift Manager, and Customer Support & Sales Team Lead. I have strong communication skills, a positive can-do attitude to work, and effective interpersonal skills.

I am skilled in Multi-tasking, Problem Solving, Time Management. I am stress resistant, organized, proactive and adaptable.

I have experience in managing 30+ multinational, partially remote Customer Support & Sales Team
- Conducted daily briefings, organized work schedules for the 24/7 CS Team, produced Excel daily performance reports; 
- Provided onboarding training and further mentoring of the newcomers;
- Was responsible for hiring, promotion, and termination; 
- Controlled the performance of Cold and Loyalty calls;
- Improved customer experience through product support; 
- Increased the customer retention rate; 
- Ensured timely processing of orders, handled customer dispute/refund and chargeback cases;
- Shared the customer voice with other departments in search for improving the Customer Satisfaction; 
- Created technical tasks for engineers; 
- Kept the CS performance up to KPI's (First Response Time, Resolution time, CSAT etc.); 
- Distributed tasks between Support agents to maintain balanced workload; 
- Monitored the customer communication queues, ensuring customers are handled within SLA targets.
Senior role in Customer Support or Customer Success with the possibility of partially remote work. Night shifts are not considered.
Position: Support
Category: Support
Experience: 1.5 years | English: fluent


I am currently working as a remote Customer Support Specialist for 1,5 years in mobile gaming industry. Also, have a BA in English-Ukrainian translation. 
Right now looking for a position with a future Team Lead/Project Manager promotion
I will not work with phone calls or any type of cold calls
Position: Support
Category: Support
Experience: 0 years | English: pre

Created own Web CV with html and css.
Learned excel, know a lot of formulas*
Passionate about helping people.
I am experienced user of MS OFFICE programs, great communicability with peoples. I know basics of HTML, CSS. Have a little expirience with MySQL. I know a lot of formulas in excel.
Have a little ecperience with CRM.
I don't want to call clients and beg them to buy product.
Position: Support
Category: Support
Experience: 10 years | English: upper


I am expressing interest in working online in growing company. Fluent in English, Russian, Ukrainian. Over 9 years of professional experience in hospitality industry on the cruise ships. Past 4 years of working in my own online clothing store. Fast learner, high level of responsibility, confident and out-going with exceptional networking, inter-personal and influencing skills, possessing advanced communication skills.
Position: Support
Category: Java
Experience: 6 years | English: fluent

I am committed to continuous professional development. Hardworking, willing to learn and gain experience to help propel the progression of the company.
I am looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. I am young, eager to learn and contribute to the company at the best of my ability.

EXPERIENCE [Most Recent in Ukraine]

MYLE 
TRANSPORT LOGISTICS
Position & Responsibilities:
Sales Representative 

Communication and negotiation with company clients. 
Sales reports and correspondence.
Consultative sales
Marketing 

Duration of Work; February 2019 till January 2020

Sureway Transportation. 
Position & Responsibilities:
LOGISTICS BROKER

Professional sales.
Persuasive and diligent interpersonal. 
Communication and negotiation to establish deals 
Trucks and Trailers evaluations 
Daily operations in the USA market

Duration of Work; January 2018-December 2018
I hope to gain experience and progress as an individual to become eligible for higher responsibilities. I am ready to be committed daily to my work and duties.
Position: Support
Category: Support
Experience: 2 years | English: fluent

I spent 2 years working on cruise ships which made me a really strong person, taught me to adapt quickly to changes, fast workflow, work under pressure, made me an excellent team worker. I do enjoy working with customers and have a strong willing to give each one one of them the best support with personal touch.
I have an experience working as a customer support in a financial online trading company. 
Responsibilities: resolving basic to complex support issues for UK, European customers inquiries received via omni-channel support. Ensuring customers' satisfaction. Implementation activities for Billing and Customer Care software: CRM, Billing. Using MS office. 
As well I work as a Business English tutor.
Responsibilities: establishing successful and result oriented work flow.
I have a degree in hospitality and used to work in this field for 5 years, including luxury hotels, restaurants and cruise ships.
I would like to work in a reliable company which appreciates its employees. It’s important for me to be a part of a friendly supporting team and to have a chance to upgrade my knowledge and be able to contribute in the development of the company.
Position: Support
Category: Support
Experience: 1 years | English: intermediate


I have experience in the support field, where I interacted with clients who reached out with questions, issues, and inquiries. My responsibilities included communicating with clients via phone, email, and chat, as well as providing responses and solutions to their requests. I effectively paid attention to details, recorded information about interactions with clients, and resolved issues with high responsibility. My ability to work under pressure and collaborate efficiently with colleagues helped me function successfully in the role of a support specialist.
Position: Support
Category: Support
Experience: 0 years | English: upper


I have experience in translating technical documentation from English.
Recent work experience - assistant in user experience improvement projects and hockey analyst.
Would like to try myself in the field of user/customer support.
Position: Support
Category: Support
Experience: 2 years | English: fluent

The most valuable part of any job is experience and the ability to learn new things. 
As I have experience working in different industries, I have achieved quite a few things. For instance, while working as Customer Support, I have continuously met all targets and KPI. More so, our company has received a reward for being one of the Top 50 Customer Service companies. In addition to this, I have trained a great team of receptionists, who have successfully worked through the Edinburgh Fringe Festival. During my experience at an educational agency, I have increased the companies revenue by increasing the number of bookings and sales made. 
Please feel free to ask more questions as this is very brief.
I have graduated from an international school in Ukraine and have then moved on to study Business Management in the UK. Currently have a Bachelor's and a Masters degree in Business Management and International Business Management with Performance management respectively. 
I currently have 1 year of experience in Customer Support for PlayStation, 1.5 years of experience in hospitality (Reception and Supervisor), 0.5 years of experience in education (Partner Relationship Manager in an educational agency) and am currently working in the electricity and gas industry. 
I am currently looking for an interesting and challenging job as a freelancer or working part-time. Would be most interested in something relevant to my education and previous work experience but am willing to consider virtually anything as I like learning and developing new skills.
I am looking for a stable and interesting opportunity where I can use my skills and learn new. I also like when the job is quite dynamic rather than monotonous.
Position: Support
Category: Support
Experience: 0 years | English: upper


I have had the privilege of gaining substantial experience in the field of customer support, specifically for the renowned company, "Corbina". This role allowed me to develop a deep understanding of customer service protocols, problem-solving techniques, and the ability to handle a variety of customer inquiries and complaints. My responsibilities included troubleshooting technical issues, providing product information, and ensuring customer satisfaction. This experience has honed my communication skills and my ability to work under pressure, making me adept at managing challenging situations with ease and professionalism.

Prior to my tenure at Corbina, I was employed as a system administrator for "NIX". This role required a high level of technical expertise and a keen eye for detail. I was responsible for maintaining the company's computer systems, ensuring the smooth operation of the network, and troubleshooting any system or network issues that arose. This position allowed me to develop a strong foundation in IT infrastructure, network management, and system security. It was a challenging role that required constant learning and adaptation, but it was also incredibly rewarding.

In addition to my experience in customer support and system administration, I have also ventured into the exciting world of cryptocurrency. I took on the role of a trader, immersing myself in the dynamic and often unpredictable cryptocurrency market. This experience required a deep understanding of market trends, financial analysis, and risk management. I even developed my own trading indicator, which boasted a success rate of 70%. This achievement not only demonstrates my analytical skills but also my ability to innovate and adapt in a rapidly changing environment.

In conclusion, my diverse experiences in customer support, system administration, and cryptocurrency trading have equipped me with a unique set of skills and knowledge. I am confident that these experiences have prepared me well for future challenges and opportunities.
good team with learning possibility
Position: Support
Category: Other
Experience: 0 years | English: intermediate


I have leadership experience, leading and coaching teams of telegram channel administrators, as well as school class leadership. I also worked on translations of books and editing texts in the editorial office
My strengths are: purposefulness, resistance to stress, communication skills.
Position: Support
Category: Support
Experience: 3 years | English: upper


I have more than 3 years of experience in the field of sales. Over the years  I have gained experience that has taught me how motivated and observant the details should be. I have taken on many responsibilities during this period and I still want to develop myself. I have a high sense of responsibility, I am observant of the details, and in a stressful environment always try to make the right decision. Focused on achieving goals and constantly improving processes to maximize productivity.
Position: Support
Category: Support
Experience: 2.5 years | English: upper

I proved myself that I am a quick learner and can work independently, under minimal supervision
I have no relevant  IT experience though I had a couple of part time jobs which gave me an idea about team work and working under pressure
Being a second year Cyber Security student, I would like to gain experience and start a career in IT already now