Position: Product Owner / Business analyst / Project Manager
Category: Project Manager
Experience: 1 years | English: upper

I'm a Team Leader in a team that I'm truly proud of. We're a mix of different people, and it's not just about having strong team members. I feel a real sense of achievement in being part of a team that's talented, friendly, and motivated. Our shared goal is to enhance our support services, and I've been able to build strong connections with my team members right from the beginning.

Although I'm the youngest member on the team, I've gained the respect and trust of my colleagues. Our communication and teamwork are smooth and enjoyable.

I've been nominated multiple times for the Best Team Lead award, a recognition of my dedicated work. I collaborate closely with my team, guiding them to improve their performance and sharing my valuable experiences. This approach has paid off significantly. The high productivity and individual performance within my team showcase the positive results of our efforts as evidenced by the recognition that many of my team members have garnered. They've earned and continue to earn various monthly and quarterly nominations, including those for best departmental productivity and exceptional client survey achievements. These acknowledgments underscore the collective excellence that we're nurturing and celebrating together.

Being a Team Lead is fulfilling to me. I'm committed to fostering growth and success within my team. What makes this even more special is that I've been able to contribute to building this exceptional team of productive individuals from the ground up.

In closing, I'm truly proud of my role as a Team Lead and our team's journey. Our strong teamwork and impressive achievements highlight the power of dedication. I'm excited to keep fostering this shared excellence as we move forward, driven by our common purpose and commitment to success.
As a Team Leader - Team Leadership and Performance Management:

- Overseeing a 10-member team, providing constructive feedback and ensuring high support standards.
- Excelled in performance assessment, task delegation, and guiding team members toward career goals.
- Nominated multiple times for the Best Team Lead award, reflecting dedication to team success.
- Collaboratively guided team growth, shared valuable experiences, and fostered performance improvement.
- Achieved exceptional team productivity and individual accomplishments, resulting in monthly and quarterly nominations.
- Recognized for best departmental productivity and outstanding client survey achievements.
- Actively contribute to department objectives and handle diverse assignments from upper management.
- Successfully complete tasks including reviews, workshops, procedure development, and comprehensive documentation.

Shift Leadership:

- Led a team of up to 20 coworkers as Shift Leader, effectively managing workloads and addressing outages and escalated incidents.
- Provided crucial customer feedback to Technical and Product Teams to drive continuous improvement.
- Offered hands-on technical guidance to subordinates, ensuring efficient query resolution.

During my time as a Customer Support Representative, I gained extensive experience in various areas, including:

- Providing technical support to customers worldwide, assisting with questions, and helping with the selection, setup, and configuration of company products and services.
- Working with different website platforms like WordPress, Magento, and others, troubleshooting issues, and managing resources.
- Managing WordPress Cloud Hosting, involving server access and log analysis.
- Handling LAMP stacks, from setup to configuration.
- Assisting with email and DNS systems.
- Troubleshooting PHP programming language errors.
- Offering guidance on cPanel/WHM issues.
- Setting up SSL certificates.
- Basic code troubleshooting.
- Developing proficiency in MySQL database management, including writing queries, executing joins, and utilizing selection methods.
- Deepening my understanding of networking, encompassing concepts such as IPs, the TCP/IP model, and network configurations.
I'm seeking a role that offers increased possibilities for my future career and personal growth. I aim for captivating responsibilities that expand my horizons daily, driven by my fervor for both work and self-improvement. My current position, centered around team management, has grown limiting and no longer provides the challenges I seek. This has motivated me to explore fresh avenues in management, including technical domains, to enrich my skill set.

In my next role, I'm looking for a company that values contributions and offers a stable environment for professional advancement. I'm drawn to demanding tasks that prompt me to learn and adapt, fostering my ongoing development. By immersing myself in a role that deeply engages me and stretches my capabilities, I aspire to solidify my standing as a capable player in the field.