lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Account Management, Business Development, Channel Management,
Category: Sales
Experience: 10 years | English: fluent


Since 03.2020 - IT Distributor
International Business Development Manager 
At the moment, I am working in a team of  co-owner on expansion of vendor’s portfolio for our sales in 18 countries – CIS, Eastern Europe, Turkey

- Development of business relationships and collaboration with prospecting Vendors 
 (IBM, Oracle, Microsoft, Cisco, HPE, Dell, Lenovo etc.)
- Expansion of Vendor portfolio and keeping it up to date (contract renewals)
- Seek out the appropriate contacts in vendor organization
- Handle the Vendor relationship throughout the whole onboarding process
- Promote Company values, services, resources and capabilities 
- Negotiation and conclusion of contracts with new Vendors
- Preparation of Go-to-Market activities with relevant internal and external teams
- Subject to the workload, contribute to the evaluation and development of other relevant strategic initiatives (market analysis, growth areas, trends, competitors, partnerships, products and services - or new ways of reaching existing markets)

Business Development Manager
Dec 2016 - Mar 2020
After showing really good results with one supplier, I was promoted to BDM, and I had more vendors and territories - the entire CIS market.
In my new role, I was responsible for promoting through partners a full range of solutions from 10 manufacturers (networks, storage, printers, scanners, software).

	Coordination of Company’s resources for product promotion in Ukraine and CIS
	Build, share, update and drive execution of business plans
	Sales enablement and training of the channel
	Built long term, strategic relationships with partners
	Identifying and developing new business opportunities and bringing new Partners on board.
	Partner incentive programs development and execution
	Monitoring of strategic objectives achievements and reporting to company owners
	Build and manage relationships with partners & sales teams, increasing the network of partner stakeholders that are aware of our portfolio and expertise;
	Engage across internal and external stakeholders on all levels as well as dealing with different business processes.
Position: Account management / Client Support
Category: Support
Experience: 6 years | English: fluent

- Created technical support team from scratch which included  recruitment, training, and mentorship of team members.
- Implemented training programs for team members and client employees
- Build onsite and remote test runs for efficient new sites testing
- Provided technical account management for one of the clients which led to better relationship and client satisfaction
Implementation engineering - in my most recent role I was focused on ensuring a successful product implementation process of robotic micro fulfilment centres. Maintained effective communication with the client from between sales and go‑live period. 

As a senior manager of technical support, my previous role, I was responsible for strategic planning and leadership of the 12 support representatives in 24/7 support team. This included hiring, training, and mentoring the team to ensure their success. I was also responsible for managing severity 1 incidents and conducting root cause analysis. 
I also provided onsite support to clients, collaborating with software development teams on errors and bugs to ensure that customer needs were met.
Position: Account Management Lead
Category: Other
Experience: 8 years | English: upper


Outsourcing company:

Head of Account Management (USA, European, Israeli markets):
- Drive and develop account specific growth strategies and approaches;
- Build strong and long-lasting relationships with customers through the creation of long term planning and understanding;
- Develop and maintain healthy relationships with senior managers for all key accounts in order to guarantee their smooth execution;
- Accountable for the achievement of the department’s assigned targets and achievement of the business’s overall objectives;
- Team management, onboarding, mentoring.


Product development company (gambling):

As Head of the Account/Integration Managers Team, I was responsible for:
- Leading Team workload and taking responsibility for the team’s deliverables, schedule and quality; Team processes improvement; 
- Effective process organization in stressful situations;
- Close collaboration with Partners/Providers on new game releases, new integrations both of game and payment Providers;
- Contact person for resolving of technical or legal issues between game and payment Providers and our internal team;
- Investigation of the causes of technical problems, both on our side and on the side of Providers;
- Responsible person for the correct entry of technical integration credentials into the system (duty of the Account/Integration Team);
- Define project requirements by identifying project milestones, tracking progress, resolving problems, communicating progress and recommending actions;
- Interaction with all levels of the company's Management, including the Executive Board;
- Team hiring, creation of a personal onboarding plan for newcomers, communication with the Team about their performance on a regular basis.
Position: Account management, Pre-Sales
Category: Sales
Experience: 5 years | English: upper

1. Provide excellent customer experience and satisfaction.
2. Guide customer step by step till issue would nor persist anymore.
3. Communication skills.
4. Corporate email etiquette
1. Gaining new information about product quality for customers satisfaction. 
2. Advocating for the users to the development team.
3. Tools Traffic Generators: Spirent Spirent Test Center and packet sniffing tool Wireshark.
4. Collecting row data from WIFI, BLE.
5. Over four years in a router, switch, POE testing and configurations (Cisco, Mikrotik, ubiquity).
6. Experience in managing lab topology, configurations, cabling, racking, troubleshooting.
7. Creating Wiki pages for the group and maintaining updating project status and other activities. (Wiki, Jira Atlassian, Google Drive, Hubstaff)
1. Knowledge of a computer console. (Bash, Python)
2. Experience in work with serial port, Nucleo board etc.
3. Active usage of ubuntu server, virtual machine.
4. Strong background in software and OS installation.
7. Knowledge of CRM. (Zendesk, Kustomer)
Position: Account Management, Sales, Business Development
Category: Marketing
Experience: 11 years | English: fluent


Business Development, Sales, Partnerships and Marketing energetic well-performing professional with 10 year experience in IT, Adtech and Advertising. I am passionate and fully trained in Business Development, Sales, Marketing Research, Data Analysis and Reporting. I am good in sales planning, road mapping, market research, data analysis and validation, database entry updating, lead genertion, calls with partners, negotiations and closing deals, legal paperwork, billing and preparing high quallity reports and presentations including marketing performance KPI reports, financials reports and interactive content presentations. I enjoy & appreciate working process & building professional win-win relations together. I am respectful discrete positive nice proactive well focused hardworking reliable team player always delivering great results on time.
Position: Account Management Team Lead
Category: Sales
Experience: 5 years | English: fluent


I am active, fast-learning, self-accountable and highly responsible person, proficient in communication. I have 5+ years experience in Account Management, working with enterprises, ensuring high level of engagement&cooperation, selling/upselling custom software, cloud solutions, delivering best client experience - if it happens to be not best - always work on improving quality & find the most optimal solution both for client & company (geo UA, Western Europe, UK, USA).
Being occupied in the field of working with key clients my core competences and key professional wins by this time are:
-	Commercial: promotion/sales of key services, SaaS, Cloud Solutions, Custom software, RMS  (group sales target successfully closed)
-       Day-to-Day client cooperation, regular weekly/bi-weekly/monthly status calls and sessions to deliver best client experience, best quality and maximum NPS
-       Cross-department cooperation and facilitating the process of delivery of requested solution/project to the client
-	Business development: discovering new services as one of strategic priorities & promotion it for the clients 
-	Grow engagement with key clients to ensure high upsells 
-	People management: leading team working with global clients (team managed to close target, 65% of team was promoted as a result)
-        Negotiations: conducting annually negotiations with top clients 
-        Having analytical background on previous job positions delivered huge number of analytical deep-dives (from analysis to insights visualisation to top-management presenting)
Position: Account Management/Technical Support/Customer Success-Support/ProductManagerAssociate
Category: Other
Experience: 4 years | English: upper


Professional Experience:

- Sales Manager (1 year);
- Operator/Dispatcher (1 year) at an international logistics company;
- Domain Specialist - Customer Support Representative (2 years) at a globally renowned domain registrar;
- Customer Success/Support Representative (2 years) within the Digital Asset Management (DAM) domain:
- Customer Support Team Lead (1 year) in the DAM domain;


Core Skills:

As a Customer Support/Success professional, I have honed my abilities in:

- Handling customer inquiries via chat, email, and Zoom (fast typing (55WPM), good spelling, and strong grammar skills;);
- Efficient management of internal and external documentation;
- Conducting onboarding and kickoff sessions for clients;
- Cultivating analytical skills and effective troubleshooting capabilities;
- Proficiency in common Internet protocols (SMTP, HTTP, DNS, Whois), service setup (mail services, website builders);
- Collaboration with different departments (Product, Dev, etc.) and use of tracking systems: Jira, HubSpot, Trello, etc.


As a Team lead, I have gained experience in:

- Establishing operational workflows from scratch;
- Defining and measuring key performance indicators (KPIs) to assess customer satisfaction and renewal rates;
-  Сreating comprehensive reports on team achievements, customer feedback, and emerging trends for senior management;
- Providing constructive feedback and mentorship to foster team growth and development;
- Setting clear performance objectives, monitoring progress, and facilitating regular performance assessments.


Additional Expertise:

- Foundational knowledge of HTML/CSS/JS (React) with completion of the 'Frontend Development' course and ongoing learning of Redux;
- Attained a certificate of completion for the Facebook/Instagram Advertising course and fundamentals of Google Analytics;
- Hold a Master's degree in international economics.

More information can be found in the CV (upon request).
Looking for a job that implies continuous skills development, growth opportunities, objective performance reviews, quarterly salary rate reviews.
Position: account manager
Category: Other
Experience: 1 years | English: upper

I led a team of 7 support agents in providing technical support.
Provide guidance, support, and industry insights to approximately 100 students enrolled in the educational program. 
Worked closely with a dedicated team of 30 volunteers to conduct a rigorous selection process among 4100 submissions, handpicking the top 75 candidates for the program.
As a Program Coordinator in online-bootcamp/school I am responsible for the successful execution of the program, including the selection process and day-to-day operations.

• Collaborate with mentors, program partners to provide guidance, support, and resources to participants throughout the program.
• Conduct regular check-ins with participants to assess progress, provide feedback, and address any challenges or concerns specific to their chosen tracks. Act as the primary point of contact for program-related inquiries, maintaining effective communication with participants, parents, and the nFactorial team.
• Manage administrative tasks such as participant registrations, attendance tracking, and program evaluations.
• Work closely with a dedicated team of 30 volunteers and mentors to conduct a rigorous selection process among 4100 submissions, handpicking the top 75 candidates for the program.

Previously I worked as a Project Manager at a hardware startup • communicated with teams to discuss targets
• orchestrated communication between business, support, and technical (both hardware & software) teams
• generated sales leads
• managed internal sales
• worked with Stripe payments (or online payment processing)
• reported back on results
• worked with Trello (issue and project tracking software)
• took a part in app flow design
• was responsible for app customization in English and Russian languages

I also worked as Support Manager at that startup and I led a team of 7 support agents in providing technical support for the users of Nommi app and device.
• educated customer support team in acknowledging and resolving customer complaints
• kept a record of customer interaction and details of actions taken
• developed several workflow optimizations in the support team (examined several standard and edge cases, prepared appropriate instructions for users to handle the problem, for agents to properly report on the issue
• managed and kept up to date FAQs, the knowledge base on the website
•  administrative support and organization / general administrative assistance and resource management
•  project coordination
•  communication management
Position: account manager
Category: Other
Experience: 3 years | English: fluent

I have been working at Flyhelp start up and managed all working processes from the very beginning,  from the processing of incoming requests to managing team members
Communication with clients in English (fluent), Ukrainian (native). Creating initial and follow-up email communication with prospects and connecting with prospective clients to follow up on invitations. Responsible for building the sales funnel with leads. Cultivate leads through consultative sales approach. Researching target prospects and analyzing annual reports. Working extensively with individual sales reps to establish partnership with target prospects.
Position: account manager
Category: Other
Experience: 1.5 years | English: fluent


Currently working in translation agency as a Project manger.
Work in international team because our main office located in Cyprus.
My responsibilities are include

- Communication with the clients;
- Creating a project plans ;
- Risk management ;
- Selecting the team for the current project;
- Monitoring project progress and set deadlines;
- Control and supporting the project;
- Problem resolving;
- Projects delivery and reports.
I would like to evolve in IT  sphere
Position: account manager
Category: Lead Generation
Experience: 0 years | English: basic

I have been working in the field of cryptocurrencies since 2019. I actively understand and work in such areas as: testnet, mainet, I submit applications to various projects for the participation of project ambassadors (twitter, telegram, discord). I am also involved in a lot of token sales (DAO, Coinlist, tokensoft, NFT). At the moment I am raising nodes (servers) to test networks on the testnet, I understand and know the mechanics of working with such exchanges as Binance, Huobi, OKex, Buybit.
I also know and understand how to work with antidetk browsers, proxies, VPNs. I am fluent in PC, working with any programs will not be difficult and long learning.
Good afternoon.
My name is Eugene, 27 years old, I live in Kyiv. I am looking for a remote job.
I have 2 higher educations. - Ukrainian Philology and Finance. I am also the director of a construction company. But due to the war, the work was stopped. I am looking for a job in the field of IT, because I think it is attractive and rapidly developing.
I also have the skills to work with clients and suppliers, the ability to negotiate under any circumstances. There are no unsolvable tasks and problems.
Position: account manager
Category: Support
Experience: 11 years | English: upper

IT School Oxygen - Project Manager course ;
IT Academy Skillup - QA/QC course ;
Head of sales 
IT Sales manager
lead generation manager 
UPWORK
Junior QA - Freelance
Leading Manager for VIP Services 
Head of operations with payment cards and trade financier
interpreter
english tutor
Sales/Lead Generation Manager
B2B
B2C
customer support
Position: account manager
Category: Marketing
Experience: 7 years | English: upper


Hi, i'm Hanna!
I'm goal-oriented, self-organized manager with strong intuition which gives me "smell of money" and new opportunities for my team. Have strong prioritization skills and ability to make strategic choices, especially narrowing from range of opportunities to highest impact near-term and long term levers.
Have 7 years experience on the market. Can work in a team or independently.
Over these years, Mobile marketing industry became value part of my life and i want to continue growth and change with it.
I'm able to solve tricky tasks and issues, open for new, and ready to accept alternative points of view.
I will happy to meet new amazing people and places on the globe..
Position: account manager
Category: Support
Experience: 5 years | English: fluent


I have over five years of experience in customer service positions. In my previous roles I managed relationships with customers and my efforts were aimed to clarify the needs of customers and to offer effective solutions to satisfy their goals. 
In the past I was responsible for developing profitable offers and strategic planning for the sales of products and services. I have succeeded in managing all aspects of account management, generating new ideas and business opportunities.
Position: account manager
Category: Marketing
Experience: 3 years | English: upper


I have two higher educations (legal and economic) plus I am constantly engaged in self-education.

Now I'm working as account manager in the IT company.
Before war I was an operation manager in the international company in Kyiv.

  Since 2018 I worked at Koryukivka Forestry as a press secretary and later as a foreign economic activity manager. I created a page of the state-owned company on the Facebook and page of Koryukivsky forestry became the most numerous and most popular among forest enterprises in Ukrainian.
 I took part in the preparation and holding of the all-Ukrainian action "The future of the forest is in our hands." 
Also as a foreign economic activity manager I worked with the clients of our company - issued documents for export, conducted negotiations, helped clients, carried out customs clearance and much more. Have an experience in invoicing

  Before that I worked as a freelancer – smm manager and content manager.

 I have an experience in personnel management, overseeing the work of 4 people  and I have experience in B2C, B2B and B2G.
Position: account manager
Category: Sales
Experience: 9 years | English: intermediate


Search for new customers and work with the existing customer base of
developers, architects, designers and builders.
Organization of meetings with clients, presentations, negotiations. Work with
big volumes of information. Ability to find a person who makes a decision.
Maintenance of customer data in the CRM-system.
Maintenance of primary documentation, tracking of payments and debts.
Execution and overfulfillment of the sales plan.
Experience with invoices for customers.
Led a team of two full-time employee. I also have experience in managing a
team of contractors.
Working with key clients of the company
Position: account manager
Category: Marketing
Experience: 1 years | English: fluent


- Strong organizational skills, acute attention to detail with the ability to multi-task;
- Ability to provide world-class client service;
- Strong analytical skills and excel/google sheets skills;
- Experience with AdTech and understanding of the digital advertising ecosystem is a plus;
- Excellent written, verbal, and presentation skills;
- Outstanding analytic and problem-solving skills including experience analyzing data sets across/between multiple data platforms;
- A sense of humor is a plus.
Position: Account manager
Category: Support
Experience: 4 years | English: fluent


03/2018-06/2019
Aviacontact
Customer Support Agent
Main responsibilities:
• providing information on the service;
• reporting technical issues to the relevant department;
• assisting customers in booking, amending and canceling their flights;
• contacting airlines for resolving customers' queries when their direct intervention is required.

09/2019-10/2022
Aspire Global
Senior Customer Support Agent
Main responsibilities:
• verification of the customers
• taking part in training junior agents;
• advising customers on existing procedures for different queries;
• addressing customers' complaints and ensuring their quick resolution;
• increasing sales by analyzing regular customers' accounts and understanding its needs;
• escalating issues raised by customers and working with different departments to find the best
resolution;
• assisting with technical issues and escalating to the relevant department when not possible to
resolve on the spot.
Position: Account manager
Category: Marketing
Experience: 3 years | English: upper


1. January 2015 – October 2018.
Grand Master (light, sound, scene). Project manager in the field of show-business. Responsibilities:
- Negotiations with clients from initiation to implementation
- Create and maintain of documentation
- Project Team creation
- Negotiations with contractors
- Strategic meetings
- Project implementation administration

2. October 2018 – October 2022.
ART-R (is one of the largest Ukrainian distributor of equipment for concerts, movie and cultural events.). Product manager in B2B.
Responsibilities:
- international negotiations with equipment manufacturers
- more then 8 brands promotion on domestic market place
- maintenance and expansion dealer network
- organization of exhibitions and trainings
- signing contracts
Position: Account manager
Category: Sales
Experience: 6 years | English: upper


1/ Management of agency clients: preparation of commercial offers, communication, reporting, planning, upsell.
2/ Leading the work of the internal team: setting tasks, monitoring deadlines and results, assisting in communication, and working with analytics systems.
3/ Partial participation in accounting business processes and related departments.
Position: Account manager
Category: Marketing
Experience: 5 years | English: upper


1+year experience in affiliate marketing
4 years experience in digital advertising
Strong analytical and communication skills
Knowledge of CRM systems
Base knowledge of RTB/XML integration
Position: Account manager
Category: Support
Experience: 1.5 years | English: fluent


- 3 years of experience in Retail and 1,5 years in Account Management
- I have a significant experience in  in CPA network working with different affiliates including a variety of traffic sources
Position: Account manager
Category: Sales
Experience: 2.5 years | English: fluent


3+ years of extensive experience in working in the marketing agency with following abilities:
-Reaching out to clients in Linkedin, Upwork, emails
-Excellent presentation and strong team skills
-Building and maintaining strong, long-lasting customer relationships, customer account management.
-Ability to effectively prioritize tasks and manage time
-Client management experience
-Fluency in English