lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support Manager, Project Manager, Customer Service Manager
Category: Support
Experience: 5 years | English: upper


My name is Kate, and I have extensive experience in the field of customer support. For over a year, I worked as a Customer Support Representative, and then I was promoted to the position of Customer Support Manager. I was working as Customer Support Manager almost for 4 years.  Even though I was promoted, I still remained in touch with clients, helping them with any difficult questions or problems that they may have faced.

I am passionate about working with clients and supporting them through their queries or issues. I am a friendly and polite person, who believes in building long-lasting relationships with clients. My excellent communication skills, problem-solving abilities, and attention to detail have helped me succeed in my previous roles.

I would also like to mention, that I was in a role of a leader for my team supporting them, providing knowledge and assisting them with any kind of problem that can exist on each step of meeting and resolving the clients' need. 

The fact I'd like to focus on is the cooperation with different departments like Developers, QA, Sales and Marketing to achieve the success of the product we develop. My responsibilities also included conducting a demo session, creating Feature requests according to the clients' requirements, testing the product and replicating bugs, creating Bug reports and helping developer to fix it in a timely manner.
Position: Support manager, Researcher, Project Manager
Category: Support
Experience: 0.5 years | English: fluent

1. TOEFL Ibt - 89 points (dated Nov.17, 2018)
2.  Co-athour of two academic articles connected with the tourism industry based on my work experience abroad. 
3. Participation in numerous social activities and trainings in the frames of International youth educational forums, projects, and meetings implemented by European Commission.
I’m a dedicated individual with a focus on IT industry always looking for new opportunities and thriving in changing environment. I believe in filling one’s purpose through commitment and perseverance. 

I have experience of working in a Customer Support Manager position within one year. Being multitasker - assisting the clients  with the help of live chats, phone calls and emails.

During my work abroad in the tourism industry I had experience of dealing with different cultures and nationalities. 

Familiar with research methods and tools, get used to work and analyse great massive of information while preparing my own reserch articles.

Will be happy to provide my detailed CV upon request.
-> Opportunity for professional growth and realisation while improving my communication skills in English (both Writing & Speaking) during working hours;
-> Developing and improvement of already acquired customer service skills;
-> Bright corporate life and good social conditions.

!!!! If in the frames of my work I will have to attend conferences, exhibitions, professional trainings and move around overall, I will be only happy.!!!
Position: Support manager, Service manager, process manager, process consultant, team lead, BI analyst, data analyst
Category: Support
Experience: 11 years | English: upper


As IT business processes leader:
- Analysis and improvement IT processes within support and outsourcing projects for corporate customers (ITIL/ITSM processes, Software Development, Data Security & Privacy);
- Lead the team of ITSM process managers within several IT projects for corporate customers;
- Manage Service Level management process and Continuous Service Improvement process;
- Develop/update process documentation (flowcharts, process descriptions, work instructions), support process audits;
- Communicate with customers, subcontractors and internal support teams to improve service procedures;
- Participation in consulting projects for corporate customers as IT process consultant.

As IT service manager:
- Develop and standardize services, service metrics and service levels;
- Design and maintain Service Catalogue, Service Level Agreements (SLA), Service cost/price models;
- Control of service quality and customer satisfaction, resolve non-standard cases and issues;
- Service-related data analysis and reporting with MS Excel (advanced user of MS Excel);
- Couch personnel on services and processes;
- Select and develop team staff, implement staff motivation system.
Position: Support Manager / Staffing Resource Manager
Category: Other
Experience: 1.5 years | English: intermediate

The most interesting position for me was Resource manager. Assisted in the development and increase of staff in the support team and established a pleasant environment for employees.
I am looking for an interesting job related to communication with people and the team. I have been working as a resource manager for a year (below is a more detailed description of the experience). I am a sociable and fast learning person. Interested in HR position, as I have a pretty similar experience.

Work experience:
- Support Manager / Staffing Resource Manager:
 -Provided internal work with employees and adjusted
the work of the team
 -Followed feedback on employees and solved staff
issues
 -Was responsible for the distribution of tasks among
employees
Support analyst :
- Video specialist - Provided technical support for virtual
zoom conferences
- Livestream Specialist - conducted live broadcasts of
varying complexity using different platforms (Knovio,
OBS)
Administrator:
- Worked as one of the administrators during the
launch of a new chain of restaurants and
delivery. Controlled over all initial processes
from repair to full-fledged work of that
institution. Conducted interviews and hired
people.
- Created work standards for each employee.
Formed a productive team and helped everyone
with each of the processes.
 - Worked with various programs for the correct
operation of delivery and maintained accounting
records.
Administrator :
- Worked as an administrator during the opening
of the café. In this position, I have created work
standards for every kitchen and bar employee.
 - Conducted interviews and hired people. I
trained the staff in proper restaurant
service. Together with my team I created and
launched the menu. Worked on filling and
working on all programs. Monitored the work of
each process in the institution.
Position: Support manager, System Administrator, Junior Frontend Dev
Category: Support
Experience: 2 years | English: intermediate


14+ years of experience in hardware and software operations, repairs and technical support.

I have worked in many technical and near-technical IT areas, and in general, I have skills such as:
-	Administration and support of local systems performance
-	Design and building local systems from zero
-	Repairing hardware and software at all levels
-	AIS development and maintenance (C#)
-	Working with DBMS
-	Applications development and maintenance
-      Customer technical support
Now I'm learning some new technologies and skills for me, and I want to continue to develop myself in the field of direct development, so now I already have the Junior degree in frontend development and can work using JavaScript, Node.js, Next.js, React, HTML, CSS, SQL (PostgreSQL), C#, SQL Server, MySQL, DBeaver, pgAdmin, VSCode, Visual Studio, Git, Windows, Linux, HelpDesk and others.

Moreover, I speak English (Intermediate), Spanish (Intermediate), Ukrainian (Intermediate), and Russian (Native).
No sales
Position: Support Manager/Team Lead
Category: Support
Experience: 2.5 years | English: upper


Working with clients in written form through emails, feedbacks in different platforms, working with chargebacks, refunds, creation tasks for IT department, some CEO tasks.
Do not looking for sales position or any positions with phone calls.
Position: Support manger
Category: Support
Experience: 3 years | English: intermediate

Building a support team from scratch
Support for a complex, multifunctional, and loaded product
For 2.5 years of work in the company, the port team has not lost a single employee.
• Localization testing of games on multiple platforms (Xbox 360, Xbox One, Android, iOS, Nintendo Switch, Windows );
    • Reporting found issues with international standards through bug-tracking software
    • Performing basic Compliance testing;
    • Executing tests through various testing methods.
    • Working with an internal team of testers on Test Cases creation for various areas of the titles;
    • Reporting the status of assigned title areas to the superiors and suggesting ideas for   further testing approaches.
    • The support function after the company is founded
    • Distribution of the support team
    • Interaction between the support team and the development team
    • Building a support team from scratch
    • Creating internal documentation
I am looking for an interesting job in my specialty. I am also interested in new experiences, and ready to consider other positions. I am ready to relocate or work remotely. Feel free to ask me for details.
Position: Support Monitoring Team Lead
Category: Support
Experience: 5 years | English: intermediate

- Conducted a webinar to sell services to potential clients
- Created a successful monitoring team
- Created procedures for interaction between departments
Monitoring team lead with 5+ years of experience. I started as a support agent and now I lead a team of assistants. I worked with all types of customer support (inbound/outbound/chat/email/social media). I created and implemented interaction processes, quality scorecards, and motivational schemes. I have formed an effective team that consistently achieves its goals (average team score for 2022 is 4.1). I like to learn something new and apply it in my work or life. I have uninterrupted internet and electricity.
Position: Support .NET Developer L4 / Data Analyst / Support Team Lead / business trips as a plus / Open for new opportunities
Category: Support
Experience: 7 years | English: upper

More than 10000 successfully closed incidents by realization of  CRM system's additional business logic using C#, SQL, JScript, Javascript, debugging errors (MS Visual Studio, MS Debugger), query (SQL, Firebird, Oracle) writing...
Average satisfaction score - 9.7.
Effective employee and client coaching.
SQL, C#, SourceTree, coaching, Customer Service, bugfix, debugging, RCA, CRM, Retail, 7 years of customer support experience (1st, 2nd, 3rd levels, team lead) .

My strengths:
1) establishing contact and building long-term trusting relationship with customers
2) equally balanced interaction with business- and technical-minded people
3) support experience of one of the top CRM application on the market as well as one of the top application for Retail business in all possible customer support roles
4) coaching of employees and customers
Want to combine my 7 years of experience in Customer Support (1-4 levels), 1 year of management experience (Team Lead of Support Team) and desire to work with 50/50 interraction with people and data. 
Want to find a project, which will be useful and influential for society.
I want to work with a product that is close to me and I sincerely believe in his favor.
More interested in "programming"-oriented position rather than in "system" oriented position.
Business trips for me is a plus.
Position: Support Operations Manager
Category: Support
Experience: 7 years | English: fluent


I have 6 years of experience in the customer and technical support fields. Since 2015 I have been working on numerous positions in the leading Israeli product IT companies and have experience with building and managing large international teams around the world. 
I am currently a Communication Service shift manager looking for a position of Support Manager/Team Leader or customer success/account manager in Ukraine or abroad.
Position: Support/Operations Team Lead
Category: Support
Experience: 5 years | English: upper

Finished 4 courses at LABA
 - project management IT
 - project management 2.0
 - product management
 - people management
- Team management: budgeting, team structure management, KPI management, mentorship, requirements generation for the new team members and new candidates interviewing;
- Platform development: business requirements description, competitors research, support on all stages of development, feedback on releases;
- Community management and user experience: community interaction process set up, user feedback processing, recommendations on user experience improvement, community representatives' interviews arrangement;
- Communication with stakeholders;
- Creating and updating regulations and rules for a product. 
- Creating and updating Tone of voice for a product.
- Creating support unit from 0.
- Creating Help Center for a product.
- Optimization processes inside the team.
- Improving CSAT and NPS.
- Work with Back office (creating tournaments for CS:GO, Dota2, etc.)
- Solving incidents through Zendesk, creating guides and articles for users, online user support,  working with Zendesk (admin level).
- Have experience 3 years+ of managing support and operations team (11+ people)
- Regular meeting with the team
- Regular 1v1 with all members of support team
- Responsible for team schedule
- Work with Jira, trello, Discord, Postman, Google docs, postman, etc.
I expect honest cooperation based on mutual benefit, trust and mutual understanding. I am looking for an interesting project, a team that is ready to expand in which I can use my teamwork skills. I would also be looking for positions where I could use my teamwork and work/process organization skills.
Position: Support, Other
Category: Support
Experience: 3 years | English: fluent

I have experience in support representing, call center operating, international communications problem solving, etc.
Working as a technical support representative, from time to time was in Video hosting production: creating video material for YouTube channel; Screenwriting the videos.
At other jobs:
Received phone calls and voice mails from customers and clients (responding to letters and replying to chat messages), provided support information and resolving practical issues.
I've worked as an English teacher. Also was responsible for TV journalism -- anchoring television sports news and video reports in local media; with collecting material for network with some sound design working
Also i was writing articles and press material (moderated cinema column).
Earlier before: managed the work of the hostel - (emails and social media, bookings, check-ins and check-outs;
Helping foreign customers became acclimated).
Also:
had a project in an online television service
(Testing co-workers and potential customers).
I will not consider any participation in business that somehow may be connected to russian federation economical system. Thank you
Position: Support, Project Manager
Category: Support
Experience: 1 years | English: intermediate

Passed the intensive course from GoIT on Html Css and received a certificate. I gained experience in leading a team and setting tasks for them. Experience working in Jira which has been integrated into Slack and Gidhub.
My IT journey began with the position of support, where I checked the operation of servers and domains. I worked in this position for 6 months.  Then I moved to the position of Project Manager, where I controlled the quality of work, set tasks, held meetings and improved the company's work. I was a manager for 1 year.  During this year, I learned how to work in Jira, Confluence, and Microsoft Office. Also, through communication, I put, controlled, and accepted work from the Lidgeneration department and СRM.
I want to continue my path in IT, constantly improve, work on various tasks.
Position: Support, QA
Category: QA
Experience: 5 years | English: fluent

High KPI level, good communications skills
4 + years experience in customer support on different positions
Performing various tasks and troubleshooting
Knowledge in software testing
Basic knowledge of html, css

experience in translation (French and english)
Position: Support/QA
Category: Support
Experience: 7 years | English: pre


performs acceptance, integration, functional, usability, regression, ad-hoc testing
identifies potential weaknesses that could impact the overall quality and user’s response to it
thinks critically about scenarios and test cases
communicates with a client and handles difficult problems
knows how to get out of conflict situations, resistant to stress
Position: Support / QA / analyst
Category: Support
Experience: 3 years | English: upper


Ciklum, Support engineer 2019-2023. Agri-tech project. At this position: resolved jira-tickets based on the customer's working documentation and protocols, test new tools of work platform, reporting on detected software errors, create data for machine learning (work with Dataloop platform), filling out statistics about the work performed
Position: Support/ Quality Assurance Manager (flexible working hours)
Category: Support
Experience: 5 years | English: fluent


I am looking for a new job opportunity (Quality Assurance Manager/Customer Support/People Partner etc.). I have 4.5 years of work experience as a customer service representative and people partner. I am hardworking and stress resistant. I am able to learn new information quickly.
I am searching for a position with flexible working hours
Position: Support rep
Category: Support
Experience: 4 years | English: fluent

The biggest achievement for me was the ability to create an effective team, that consistently showed great results and maintained tight connections even after we started working remotely.
NOC Engineer at Zerto, Team Lead at Clario, Sales rep at ZoomSupport.
I want to be able to create a difference and have an opportunity for self-development
Position: support representative
Category: Support
Experience: 1 years | English: upper


2017-10 present
MTE Closures Specialist/Support Specialist
Ignite Outsourcing LTD
- responding to user and partner requests
- map bug fixing
- creating events based on the partners info
- creating events using info from free web search
- editing places and parking lots on user/community/partner requests
- keep track of created/submitted events 
- keep track of closure count (number of closed streets within one Major Traffic Event)
- quality assurance of events (number of mistakes within one MTE)
- create construction events (road closures caused by repair works on road)
- Waze Map Editor UI bug fixing
- event localization (translate event names into the English language according to the partners or user requirements)
- work with google case system (work with open cases with further status change to “closed”)
- meet deadlines
- improve user experience
- I improved my communication and time management skills 
- I improved my teamwork skills
I improved my time management skills
Support engineer, 2nd level agent 
Mobichord
use web interface to keep track of incomings cases
communicate  with users from Europe 
discuss workflow and individual performance with supervisor and company’s superiors in the US
red button duty — answer user questions 24/7 by phone 
use the product knowledge to answer user questions
answer user questions in German (rarely used skill)
Position: support representative
Category: Support
Experience: 2 years | English: intermediate

As an achievement, after two months of work, I was promoted to an advertising marketing assistant, so I have experience not only in communicating with users but also in understanding marketing, as well as working with CPC and CPA advertising.
I am a support representative with more than 2 years of experience.
I worked with B2B who created their stores on our platform.
I have a high level of communication skills and a desire to understand the problem.

I like the remote format of work, as it helps to save a lot of time and thus there is enough time for sport and creativity.
I'm looking for professional growth, and an interesting task that will help me achieve my goal, to try myself as a team leader.
1 year experience in a Helpdesk.
What I don’t want to deal with is phone calls, I had experience working in those support with calls, it leeds to burnout.
Position: Support representative
Category: Support
Experience: 1 years | English: upper


11/2022 – 12/2022, Lutsk, Ukraine.
Customer Support Agent, BetterMe.

- Learned to resolve complex technical issues and inquiries, resulting in an upgrade of customer satisfaction rating.
- Managed a high volume of customer cases daily, ensuring timely and accurate resolution and maintaining a high case closure rate.
- Collaborated with cross-functional teams to identify and resolve recurring customer pain points, later resulting in a reduction in customer escalations.
- Carefully examined comprehensive training materials for new support team members.

12/2022 – present, Lviv/Lutsk, Ukraine.
Customer service support representative, SuppLab

- Successfully resolved over 100 customer inquiries per day using email and live chat channels, consistently achieving a 90% internal assessment rating.
- Significantly improved my own problem-solving and communication skills.
- Actively collaborated with other teams to identify and proactively address recurring customer issues, resulting in a notable decrease in customer complaints.
- Conducted comprehensive training sessions for new customer support representatives.
Position: Support representative
Category: Support
Experience: 2.5 years | English: upper


I am 25 years old and I live in Uzhhorod
I was an online customer support representative in a shop with different home items and I worked there as a sales manager in an offline store too for more than 2years.
I also worked in  Swedish company for half of the year . Provide first-line of customer support in a timely manner.
Reported bugs, working on tickets,collaboratorate with the back-end team and so on.
I decided to focus on the remote position because I plan to move abroad.
For me, it's important to enjoy the work I'm doing, cause in this case I'm fully involved in the process and can be very productive.
No night shifts
Position: Support representative
Category: Support
Experience: 0 years | English: intermediate

For the moment only one achievement in IT is my CV created by using HTML,CSS.
I'm beginner in IT. For the moment i have no experience in this sphere, but I’m ready to grow up, change my profession, my life. I study by myself HTML, CSS and create my own CV as website. I can send the link on your request.
Position: Support representative
Category: Support
Experience: 3 years | English: fluent

I am proud of my soft skills in customer care. It's important that you be able to relate to others on a human level. The customer should feel as if they are interacting with someone who genuinely cares and wants to solve their problem.
I worked in Germany in the service sector when I was a student. In Ukraine, I started as customer support manager in IT-company where I got a promotion after 6 months. I became Quality Assurance manager and the main responsibilities were the assessment of the quality of the support provided by the agents, traineeship of new employees and improvement of the motivational system in the company. I am working as a Customer Support Representative in an outsource company for almost 2 years. I would like to get a position in Fintech and learn something new.
I am expecting to get a position in an IT outsourcing company with friendly co-workers, where I will have the opportunity to grow personally and professionally.
I would like to work office hours.