Position: Customer success manager
Category: Support
Experience: 5 years | English: upper

- 13 online conferences were held by me on turnkey bases with positive feedback from the participants and attendees of the events 
- 10+ exhibitions were held with my help all over the world with positive feedback from the participants and attendees of the events
- A network of partners was formed in the USA, Cyprus, Spain, Greece, Poland, Portugal, UAE, Egypt, India, and Thailand 
- The motivational component and the average income of the managers in the team were increased by 15%; group plan execution increased by 10% while working in this position
- Managing the own project of charitable live-streams "Posydenki u Veronichky" (Now called “Poetry Power Station”) on Instagram veronda.djokonda
1. Conducted more than 50 streams with talented Ukrainian poets, writers, and musicians
2. Collected and sent over 560,000 hryvnias to help the Armed Forces
3. Purchased and handed three cars to the Armed Forces, closed a lot of smaller requests (from medicines to armor)
B2B/B2C Sales Manager - 7+ years 
Account/Customer Success Manager - 4+ years
Project Manager - 4+ years
Business Development Manager - 3+ years
Team Leader (Pre-Sales) - 6 month 

- Organization of the online conferences “turnkey” 
1. Creating a program for the conference, searching for potential speakers, and selling the speaking slots to them
2. Creating the PR strategy for the event; writing posts, and advertisement posts for FB, newsletters, and partners 
3. Searching and involvement of the contractors (streamers, SMM managers, studio owners, etc.) 
4. Conducting and moderating the conference
5. Full customer support before, during, and after the conference, development, and implementation of favorable conditions for effective participation in the conference, after-sales service

- Organization and selling of the exhibition participation packages
1. Searching for potential partners and convert them into partners for the exhibition
2. Searching for the prospects and selling the participation packages to them 
3. Organizational tasks: communication with hotels, and contractors; managing local tasks during the exhibition 
4. Full customer support before, during, and after the exhibition, development, and implementation of favorable conditions for effective participation in the exhibition, after-sales service

- Expansion of the company's network of partners
1. Participation in international conferences (Kyiv, Monaco, Mumbai, Bangkok)
2. Searching for local partners 
3. Training and development of the sales strategy for partners
4. Formation of a network of partners and motivational plan for their effective work
5. Advising partners at all stages of sales with further customer support at exhibitions
6. Consulting clients directly at the exhibitions

- Team Leading functions
1. Formation, adaptation, and training of the team
2. Formation and achievement of the work plan
3. Development of a motivational grid
4. Development and implementation of work efficiency improvement methods
5. Production of technical specifications for changing functionality in CRM (Microsoft Dynamics and SalesForce), testing and correction of innovations
I do not consider cooperation with the aggressor country