lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support representative/Support Team Lead
Category: Support
Experience: 7 years | English: upper

I'm a well-versed result-oriented professional with more than 6 years of experience in delivering Tech support, Customer care and Sales assistance. Familiar with SalesForce, LiveChat, Zendesk. Certified by BSA/AML. Many times was awarded as the best agent of the month. Also, held positions of Team Lead and Team Coordinator.
Customer support representative

Undisclosed Company, remote
May 2020-October 2022(2 year 5 months)
- providing customer care service:
- handling and resolving product and service-related questions (including account verification and managing, content moderation, fraud monitoring,  billing, etc.) and issues over the tickets;
- troubleshooting issues and providing users with solutions;
- collecting internal platform-related issues and reporting them to the developers, providing feedback regarding workflow;
- collaborating with other departments to constantly improve the level of service.


Operations supervisor 

Meteo-Logic at Asta.Mobi, Vinnytsia
February 2020-July 2020 (6 months)
- monitoring of a workflow in an automated trading system;
- manual trading on EPEX SPOT and TT platform;
- defining and performing various tests of features in the system;
- providing feedback regarding workflow and internal platform related issues;
- post-incident and post-shift summary reporting;
- mentoring and sharing knowledge for newcomers.


Privacy support representative

FigLeaf at ZEO Alliance, Vinnytsia
May 2019-December 2019 (7 months)
- email-chatting customer support;
- troubleshooting issues and providing users with solutions;
- manual testing of FigLeaf application and browser extension related to it;
- collecting data for the app engine;
- providing feedback regarding the software-related issues.


Customer Support Representative

Zoom Support at Zeo Alliance, Vinnytsia
January 2015- April 2019 (4 years 3 months)
- providing remote technical support:
- handling and resolving English-speaking customer’s requests over the phone, tickets, and chats;
- developing and mastering experimental troubleshooting techniques on the way of resolving unusual cases;
- cooperation with Sales department to resolve issues and consulting sales agents on the presale stage;
- troubleshooting software-related issues on macOS, Windows, Android, iOS platforms with the deep investigation.
Now I'm looking forward for the new challenge to use my skills and experience in a new perspective role. Highly motivated to grow as an individual and ready to be a good team player.

Also, I’m open for the Manual QA role (trainee) or Project Manager role (trainee). Ready to study.
Position: Customer Support Representative\ Support Team Lead
Category: Support
Experience: 3 years | English: upper


Software Support Team Lead - Zoom Support by Kromtech
- Training newcomers, explanation of main responsibilities, troubleshoots.
- Write templates, manuals on how to resolve complicated technical cases
- Resolving hard technical issues via tickets\chats. 
- Assisting in creating and maintaining a high-performance workforce focused on continuous improvement.
- Assuring the Support Team is effective and efficient
- Assisting in the monitoring of calls, chats, and email, work queues to ensure service levels are being met
- Checking the quality of the service provided by agents
- Evaluate agents’ knowledge of the product and communicating skills
- Explain the weak points of agents and work to improve the quality of the service

Software Support Representative - Software Support LLC
- First-line Customer Support representative: responsible for
taking calls, chats and resolving tickets
- Provide clients with solutions by identifying problems,
researching answers and guiding clients
- Handle hard cases that could not be resolved by the first line
support representative
Looking for job QA\QC (Customer Support, IT), Team Lead (Customer Support), Customer Support Representative.
Position: Customer support Representative / Team lead
Category: Support
Experience: 3 years | English: upper


Project Manager (team of 12 specialists)
-Working with clients to agree on project scope and milestones
-Creating tasks and timelines for the team and monitoring progress
-Writing project briefs and technical documentation 
-Facilitating communication between the team and client 
-Conducting project reviews to identify areas for improvement

Customer Support Agent
-Performing back-office tasks such as processing transaction disputes, rejected transactions, payments, and refunds
-Responding to social media/app store reviews 
-Maintaining detailed records of daily interactions 
-Reporting issues and solutions
-Contributing to the improvement of documentation

Customer Support Representative
-Working with US clients
-Providing daily support via email to users of mobile app technology
-Performing back-office tasks such as processing transaction disputes, rejected transactions, payments, and customer feedback
I am open to anything interesting and new considering the positions:
Junior Project Manager
Data Analyst Trainee

I am not willing to work night shifts
Position: Customer Support Representative/Team lead
Category: Support
Experience: 2 years | English: fluent


Part Time Operations Manager, 6 month 
Cloud9 Solutions (HRM system "People Force")
Operations and Marketing tasks needed for the start‐up grow. Creating Podcast series "PeopleCast" Customer support specialist

SupportYourApp, Kyiv, 2 years and present 
Providing Support service for a fintech project (name is under NDA). Communication with clients via e‐mails, phone calls and chats.
Position: Customer Support Representative / Technical Support Engineer
Category: Support
Experience: 5 years | English: fluent


For the past 5 years, I have worked as a customer support specialist in a hosting company as a customer support specialist and later as a technical support engineer. 
My responsibilities in technical support included advanced troubleshooting of technical issues on hosting servers, escalating issues that required the attention of other teams, and performing routine operations on the servers.
In terms of soft skills, this job has taught me decent time management and stress resistance. I am familiar with UNIX systems and bash and have experience working with Jira and Confluence.
No night shifts (evenings are fine), no phone support.
Position: Customer Support Representative / Technical Support Representative
Category: Support
Experience: 4 years | English: fluent

I have always had a talent and skill working with people in customer service. Which makes me a great communicator and person who can easily deal with new clients/workers and to find the most applicable candidate. My outgoing personality and commitment to helping others make me the perfect candidate. As you are seeking to hire someone for a support position, please consider me.
-	resolving customer complaints via phone or e-mail;
-	verifying account information
-	cancelling or upgrading customer accounts;
-	providing assistance with placement of orders, refunds or exchanges;
-	answering questions about warranties or terms of sale;
-	suggesting solutions when a product malfunctions; 
-	handling product recalls;
-	persuading customers to reconsider cancellation;
-	utilizing computer technology to handle high call volumes.
-	resolving customer problems via e-mail
-	verifying account information
-	cancelling or upgrading customer accounts
-	providing assistance with placement of orders
-	answering questions about flights and structure of departures
-	making schedules for cabin crew
-	utilizing computer technologies to handle high call volumes
-	testing sites if there were bugs
-	helping customers with technical issues such as not working website, not ability to change some technical features, changing rosters, departure times and schedules 
-	chatting with merchants and account managers via Skype, Slack and Jira
- helping merchants with finding the solutions of the clients’ bank accounts
-	helping account managers with connection with PSP (bank side)
-	testing issue that users used to have while opening cashier/3ds authentication page
-	helping users with issues like not working website, helping customers with step by step instructions how to set up the payment
-	be on short hand with developers
-	translating documentation in English
- searching for new customers to buy the product
- conducting costumers till the end of installing the program
- setting the accounts
- searching for the workers/employers/projects as well as selling ours.
andle inquiries via Intercom (mostly) and other communication channels to answer all questions and
issues accurately and rapidly.
* Communicate effectively with users and address issues rapidly and fully, either on your own or by pulling
in other relevant parties and seeing the problem through to its full resolution.
* Work closely with the success and development departments to identify the roots of potential problems
and develop solutions that are sustainable and effective.
• creating tickets in Jira + escalating requests to the L2 Support/L3
• solving technical issues alone , when technicias were on holidays or had days-off
• reaching KPI on the highest level
• receiving great reviews
• selling products/subscription+communicating with billing and sales department
- Head of VIP support
Position: Customer Support Representative, Technical Support Representative
Category: Support
Experience: 0.5 years | English: fluent

- Guiding onboarding process for new colleagues;
- Providing English language lessons to colleagues;
- Expanding my LinkedIn database;
- Always looking for opportunities to improve my hard and soft skills;
- Analytical skills.
I'm doing my first steps in learning IT technologies and I believe that AI is the future.
Fast learner, strongly motivated to build my career in IT. And I think that a Customer Support Associate is a great start for this because it gives an understanding of customer's needs and the main issues with products.
As well as learning new technologies, I like to find solutions to problems. I am a single-minded and honest person. Always trying to improve my skills. Due to my introversion, I am capable of listening to people carefully and paying attention to their problems.
Position: Customer Support Representative, Universal soldier
Category: Support
Experience: 1 years | English: upper


For the last five years I've had online shop in Ukraine. 
My last job was Customer Support Representative in the Trust Wallet Team. Most of the time I checked new PRs on GitHub, helped to add logos, correct information in TW, solve issues, helped on customer support  etc. I used this programs and resources for work:  Github, Slack, GitHub Desktop, VS Code, Google sheets.
Position: Customer Support Representative/VIP Manager
Category: Support
Experience: 1.5 years | English: upper

Certified CISCO IT- Specialist
Sales Manager (Logistic Company)
JANUARY 2023 - TODAY

• Resolution of client issues related to transportation of vehicles.
• Support for current corporate clients of the company regarding transportation matters.
• Accompaniment of existing clients from the moment of their inquiry to the completion tasks.

PersonaI VIP Manager
SEPTEMBER 2022 - JANUARY 2023

I worked as a VIP manager on SkyCrown and Goodman projects, with experience working with over 260 players from Australia, Germany, and Austria.

•Development and high-quality remote support of a personal client portfolio consisting of high-level clients.
•Execution of product sales plan to clients.
•Attraction of new high-potential clients through accessible channels, product sales, and satisfaction of client personal needs.
•Increasing the satisfaction level of premium segment clients.
•Effectively worked with a large number of players, providing them with individual attention and personalized approach.
•Ensured a high level of customer satisfaction by quickly and professionally resolving all issues and questions that arose.
•Offered players the best project bonuses and products, demonstrating professionalism and attention to detail.
•Developed strong relationships with players, ensuring a friendly and trustworthy contact.
•Increased client commitment and loyalty, thereby increasing project profits.
•Experience working with SoftSwiss, Chatra, Jira, Notion, Slack, Wazzup, Omnidesk CRM.


System Administrator|
SEPTEMBER 2021 - SEPTEMBER 2022

- Configuration and administration of OC Windows, Windows Server, automatic inventory systems, network protocols
- Installation of OS and application updates for the coordinated work of company departments
- Protection against hacking, viruses and support of information security in the company
- Installation and maintenance of computer equipment
- Direct participation in the design and installation of a local network.
- Setting up and filling CRM systems of different functionality.
(OMNIDESK, HELPDESK, ZOHO, ZENDESK, LIVECHAT INC,BATS)

JANUARY 2021 - SEPTEMBER 2021
Customer Support Specialist | Gambling

 Gambling projects such as CrazyFox Casino, EuSlot Casino, GsLot Casino, Casino Buck, Evospin Casino, and others. I provided a positive gaming experience for our customers and helped them avoid any mishaps. 
I handled over 10,000 inquiries and have experience working with Omnidesk CRM, Jira, OkiToki (IP-telephony).
Position: Customer Support Representative/ Представник клієнтської підтримки
Category: Support
Experience: 8 years | English: fluent

One of the best and most interesting experiences I had - was the time I spent working at Elixinol.
We have built an entire UA-based Customer support team and set up all the processes from scratch. 
We were proud to provide and maintain top-level service to Elixinol customers for almost 3 years.
Throughout my career, I've been working as a Customer Support Rep for different enterprises all around the world for the past 8 years. The latest companies I worked for were Turkish Airlines, HealthJoy, Elixinol, and more.

My main duties included: inbound/outbound calls handling, chats, emails, ticketing systems, and managing social media accounts. I have a huge experience communicating with native English speakers and would be happy to apply this experience while working on a new project.
Position: Customer Support Representive
Category: Support
Experience: 2 years | English: upper


Dedicated Customer Service Representative dedicated to providing quality care for
ultimate customer satisfaction. Proven ability to establish and maintain excellent
communication and relationships with clients. Dedicated to identifying customer
needs and delivering effective solutions to all problems. My experience is over 2 years in Parimatch Tech and Gr8 tech companies. Bilingual, hardworking, and ready to join my next team.
Position: Customer Support,  Resercher, (Other)
Category: Other
Experience: 0 years | English: intermediate


Establishing effective communication with sales staff
Communication with potential clients
Increase in sales
Forming of customers base
Organizations and realization of advertising actions
Staff recruitment for promotional activities and events
Work as a part of a team for the common success
Position: Customer support/ sales
Category: Sales
Experience: 11 years | English: fluent


Financial Products Sales Manager
Fabruary 2018 – April 2018 (3 month)
ABC Marketing Company
Financial Company
- Daily phone conversation, "Cold calls" with clients over the phone and on CRM in English Language, which included negotiation, persuasion, resistance, support and consultation, theoretical knowledge conversion of modern trading, benefits and advantages;
- Maintain and increase the effectiveness of potential clients with achieving individual and group sales targets;
- Counseling and presentation of modern day trading at the online trading market;
 
Online Customer Support Specialist (Remote/Distant work)
June 2017 – July 2018 (1 year, 1 month)
“RGK Mobile” LLC
Internet content Provider
 
- Daily phone conversation, with clients over the phone and on CRM in English and Latvian Languages, which included negotiation, persuasion, resistance, support and consultation;
- Consulting and solving all king of customer’s questions and problems relating to internet provider service.
Position: Customer support/sales
Category: Sales
Experience: 0.5 years | English: upper

• Prepare the script for the most common questions/answers
• Team was finally met all deadlines and the amount of unpleasant clients reduced
I have some previous experience in customer support and a little as sales manager. In brief, I was leading the client from the beginning till the moment of the payment. The job included managing the  troubles, answering the questions concerning the process and giving the correct info, tracking the deadlines and co-working with the rest of the team, who was delegated to do other aspects
I am definitely going to quit support and change the sphere to marketing or maybe continue developing in sales
Position: Customer support / Sales
Category: Support
Experience: 4 years | English: fluent


Experience in receiving customer complains via Email, calls, chat; Giving quality and detail answers to customer  questions and complains, bringing about satisfaction, and memorable experience for customers. Managing other customer agent team members.
Position: Customer support / Sales
Category: Support
Experience: 11 years | English: upper


- Providing phone, email and live-chat support for users of the websites and mobile apps
- Conducting sales over the phone
- Responding to disputes on Stripe and Paypal
- Identifying fake and fraud user profiles
- Reporting bugs to the development team
- Training new employees
Position: Customer Support, sales
Category: Support
Experience: 0.5 years | English: upper


6 months of experience in a call center 
3 months of experience as a system administrator
I have the acquired skills of fluent communication with clients, excellent knowledge of technology and devices, have minimal knowledge of C++/Java programming, etc.
Position: Customer Support & Sales
Category: Support
Experience: 6 years | English: fluent


Experienced professional with 7+ years in the USA & Europe markets. A proactive troubleshooter fluent in American English, known for my enthusiasm and empathetic approach.

Having successfully contributed to 5 diverse projects, I am a multitasking 'universal soldier,' eager to take on new challenges and continuously expand my skillset.

Currently seeking office/remote opportunities that allow me to explore intriguing ventures and leverage my empathetic nature in making a positive impact.
Position: Customer Support / Sales
Category: Other
Experience: 2 years | English: fluent


- Excellent written and spoken languages (Russian, Ukrainian, German B2, English B2)
 - Management of the delivery teams (hospitality industry, customer support industry)
 - Daily communication with the clients and partners. Conflict management, clients issues solving.
 - Project documentation preparation (working schedules, inventory documentation, procurement planning, etc.)
 - Work onboarding, briefing, and setting up the tasks. Monitoring the quality of the deliverables and giving feedback 
 - Ability to think critically, strong strategic planning and project/program management skills, multitasking
 - Work with Management services (BitBox CRM, RKeeper, etc), MS Office, and Google Suite skills 
 - Excellent organizational skills (team management, event organization, building internal infrastructure, keeping the workflow and deadlines, etc.)

9/2020  - current time
German IT Company
Team Lead of Customer support department

- Directing employees engaged in accepting and receiving inquiries and calls, evaluating, investigating, and settling claims and complaints of customers. 
- Providing support, mentoring, and professional growth development for employees, conducting workshops. 
- Analyzing statistics, recruiting, and mentoring customer service agents.
- Managing new tools implementation process/team onboarding (LeadDesk)
- Supervise schedules and assignment of duties for the customer service team 
- Target counties: DACH region.


6/2020 -9/2020
German IT Company
Foreign Trade Manager

Responsible for daily communication with the clients, tickets processing and procurement documentation maintenance, taking part in new employees onboarding.

6/2019-12/2019 
AIDA Cruises
The Restaurant Manager
Europe, Caribbean

Responsible for overseeing the daily operations of a restaurant, hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems, and creating work schedules for restaurant staff.
I'm open-minded and ready to dive into new areas and grow as a professional.
Position: Customer Support / Sales
Category: Support
Experience: 6 years | English: upper


LOGITY Aug 2022 - Now
LOGISTICS COORDINATOR
Comunicating with clients and drivers.
Working with customer database and updating info.
Organization of cargo transportation.
Сlosing a trucking service deals.
Dispatching trucks.
Maintaining a high level of customer service.

Allo - national marketplace  Aug 2020 - July 2022
Sales Expert
Successful active offline sales with proper percentage
of upsales.
Generating consistent traffic to a store with
significant conversion rate.
Online customer consultation, online sales.
Online order management.
Training and improvement of technical knowledge of
employees.
Qualified customer service, problem solving.
Working with Net Promoter Score.
Closing customer tickets.
Handling and closing clients issues.
Building a loyal customer base.

Mobilochka - retail network Feb 2017 - Jul 2020
Senior Shop Assistant
Quality customer advice & service.
Upselling related products.
Cashier work.
Revaluation and inventory accounting.
Successfully met and exceeded sales targets on an
ongoing basis.
Under my leadership, the store held a leading
position in the region (top 5 of 40+ stores).
Looking for long term remote work
Position: Customer Support/Sales
Category: Support
Experience: 10 years | English: fluent


I have been working and dealing with clients and customers directly from 2013 until now. I understand without clients there would be no business. That is why I provide excellent service for each client to build up good communication, strong relationships. As outcome we have our sutisfied customers for a long-term partnership. That creates a great business.
I am currently looking for a long term job where I can implement and develop my skills and to benefit a company.