lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: customer support
Category: Support
Experience: 2.5 years | English: fluent

good english, C1
3 years of experience in customer support. looking for the good passionet company within the good scope of perfomace and hard working hourse. would you like to know more, please, write me directly. I'm good in communication, passionatly relational squad to be built within.
dark routine work
Position: customer support
Category: Support
Experience: 0.5 years | English: upper

Resolved customers’ complaints by identifying the root causes of problems and taking appropriate corrective action.
Demonstrated professional etiquette and manners.
Received commendation from supervisors.
* 6 months of customer serves experience in hotel Manchester UK
Resolve quest complaints and queries promptly and in a polite manner. Follow procedures and pay attention to details

* 1 year of customer serves experience (Ukrainian language) in supermarket delivery 
Customer service and dealing with requests.
Registration and issuance of online orders.
Process complaints and issues related to products.
Position: customer support
Category: Support
Experience: 2 years | English: fluent


After graduating from university, I worked in a customer support position for 2 years. I've had education on this.I speak Turkish and English fluently.I have a clear, logical
mind with a practical approach to problem-solving and
a drive to see things through to completion. I have
experience working as part of a team and individually.
Position: customer support
Category: Other
Experience: 5 years | English: upper

Experience in customer support - 4 years in different projects. 

Successful projects with: 

Cubios Inc. (WOWCube™)
Social Media Marketing, Copywriting

Charity crowdfunding platform ICanHelp
Social Media Marketing, Copywriting

Yves Saint Laurent
Copywriting

1001 Hives
Creative concept for product launch, Social Media Marketing, Copywriting

Metabo, Zepter, Marriott International, AEG, Beehive, Effective Investments, Raben, Titan Machinery, Bübchen, Antoshka, White Mandarin, VIDEOZHARA, AirYoutube, Elfa Farm, Lun Ukraine, Weleda, Synevo, Puscha Congress Hotel, Cybex, GB, Organic Milk, etc.

Creative concept for events, printing products
Art Director
Company Name: The Remoters agency
Full-time
Dates Employed: Jan 2019 – Present
Location: Worldwide

• development of creative strategies for existing and new clients
• control over the implementation of a creative concept in advertising materials
• department work planning and reporting
• naming, scripts of TV and radio commercials, slogans, writing advertising texts of various formats, creating presentations
• editing books, writing all kinds of text materials (press releases, columns, interviews, comments, blogs, articles)
• work with documents and analytics


Business Development Manager
Company Name: Greenwich Group
Full-time
Dates Employed: Aug 2015 – Jan 2019
Location: Kyiv, Ukraine

• strategic development of existing clients base (B2C, B2B, B2G)
• hunting new high-profitable clients
• arrangement meetings, presentations, negotiations with CMO, PRD
• work with local tenders
• sale full-cycle printing services for companies
• project management
• team-leading
• completing sales targets plans
• successful projects with big local and multinational companies
• winning tenders with international companies;


Lawyer with Legal English
Company Name: BNK Consulting and legal services 
Full-time
Dates Employed: Nov 2014 – Jun 2015
Location: Ulyanovsk, Russia

• drafting lawsuits, claims, statements of defence, requests, specified claims and counterclaims, petitions of appeal and writs of appeal and counterargument to these appeals
• dealing with other various researches and legal requests upon need
• editing and examination of tender documentation
• editing and examination of supplementary agreements, amendments
• verification of the legal capacity of the counterparty to the constituent documents, legal examination of the constituent documents of the counterparties
• monitoring legal developments;
• maintaining a register of court cases;
Position: customer support
Category: Support
Experience: 2.5 years | English: intermediate


As a customer experience adviser, I have been able to bring back angry customers who left the company back to the business, help in retaining customers who had bad experience due to fault from my company  and make them happy, I have been able to keep existing customers in good relationship with the business with the use of phones and laptop. Currently I serve as both a customer support and also a telesales executive, making sales and keeping customers to the business, I will likely want to improve in my my job experience with other companies remotely, also want to improve in my income, work with top companies for ideas and experience on as a customer support officer and finally I will also want to help be  a supporter of other companies progress in both sales and customer service retention.
Position: customer support
Category: Support
Experience: 0.5 years | English: upper

Expereinced customer support in gambling (English, Ukrainian, russian). Really improved communication, problem solving and multitask skills during my career. I can easily find approach to any customer addicted to gambling. I know some tricks of frauders and bonus hunters.
As a customer support agent I dealt with daily routine of 1sl at gambling project. I evolved as an agent so I do my work almost automatically and very fast. I strive for new challenges to step forward in my career.

I'm looking for a new ambitious and stable project to work with.
Position: customer support
Category: Other
Experience: 4 years | English: upper


As a French CSR with almost 4 years of experience, my primary role was to assist customers and provide them with support in the French language. Some of my responsibilities in this role included:

- Handling customer queries and issues through tickets, phone calls and live chats resolving their concerns, and ensuring timely responses.
- Responding to customer feedback, reviews, or comments on Trustpilot and Social medias.
- Escalating customer concerns or complaints to higher-level support or management when necessary.

Almost 3 years ago I became a Team Leader. As a Team Lead Manager, my responsibilities expanded to include the following:

- Motivating and managing the team of CSR agents, providing guidance and support to ensure their productivity and job satisfaction.
- Communicating with clients of the company in English, discussing service-related matters, addressing concerns, and maintaining positive relationships.
- Creating and maintaining a comprehensive knowledge base to enable agents to access relevant information efficiently and provide accurate responses to customers.
- Training and onboarding new team members.
- Tracking the performance and KPIs of the team, providing feedback, and implementing strategies to improve efficiency and customer satisfaction.
- Conducting quality assurance on the team's interactions with customers, ensuring adherence to company standards, and preparing reports with actionable insights.
- Continuously evaluating and improving customer service practices, identifying areas for enhancement, and implementing appropriate solutions.
Position: customer support
Category: Support
Experience: 1 years | English: upper


As an gest servise officer I was assisting the guest with any issues
accordingly to company standars and timely manner, handling
cash, answering the phone (side duty as an phone operator),
arranging communications between different departments
onboard cruise ship.
Position: customer support
Category: Support
Experience: 5 years | English: upper


Assist applicants with the application of E-visas;
Prepare letters to be sent to foreign embassies, organize meetings and prepare meeting reports;
Make research e-visa processes in foreign countries;
Proofreading documents upon request.
Position: customer support
Category: Support
Experience: 1 years | English: upper

I am a hard-working person and a fast learner. People who know me describe me as a diligent and attentive worker. My career path covered a few spheres, such as creative jobs and IT.
cashier/ Khlibnyi
from 06.2020 to 02.2021/ 

stylist/stylist’s assistent/ Multiple Projects
from 2020 to 2022/

recruiter/freelance/ Creavi 
from 06.2022/

customer support agent/ Cleverr
from 09.2022 to 12.2022/
Position: customer support
Category: Support
Experience: 2 years | English: fluent


Certified Customer support representative with over 2 years of experience. I am a dedicated and focused individual with great adaptability and communication skills. Empathy, patience and being able to pay attention to detail are my strength that make me a better customer support representative.
Position: customer support
Category: Support
Experience: 1.5 years | English: upper

Successful experience in international company with advancement on the career ladder.
During my career I acquired teamwork skills, as well as analysis, planning and management, resolving various situations in a short time. I quickly adapt in any area of   business. Conscientious, friendly, team player, excellent communication skills, fair, initiative, highly organized and self-disciplined , fast learner, logical thinking, self-motivation and stress resistance, "I strive for excellence in my profession," good sense of humor.  not afraid of learning new things
:     Communicate daily with clients via chat, e-mails.
Accept incoming calls.
Identify and analyze their issues and offer the right solutions.
Provide sale technical support for our clients.
Closely cooperate Sales department.
Conduct a dialogue with clients competently and tactfully.
Collection and analysis of feedback.
Timely and correct reaction in different situations.
Work in CRM .
Make clients happy.

Position:                          Sommelier, Supervisor 
Company’s name City/Country:    Celebrity Cruises, Miami, USA
Position:                          Sommelier, Supervisor 
Company’s name City/Country:    Celebrity Cruises, Miami, USA

:    People management experience (up to 20 people), provided excellent guest service to the customers and crew, solving issues, minimizing the deviation from procedures by staff, team playing experience, analytical and proactive thinking, practice active listening skills,
trained and developed crew, diminished discrepancies, managing quality process control procedures, eliminating downtime to maximize revenue., respond to requests and enquiries in a prompt and effective manner, communicating relevant matters to management in a clear and effective manner. Following the USPH standards and company rules throughout the ship
learning new things, team work and good salary
Position: customer support
Category: Support
Experience: 1 years | English: upper


Company E-call on the 'Kyivstar' project, inbound line. Responsibilities: Consult clients regarding the company's products, resolution of conflict situations, and assistance in selecting necessary products. 
English language tutor for schoolchildren. Responsibilities: improving knowledge levels.
Position: customer support
Category: Support
Experience: 2 years | English: fluent


Customer Representative, British Bank
Duration: 2 years

Successfully served as a dedicated Customer Representative at the esteemed British Bank, providing unparalleled assistance and support to clients.
Proficiently handled a diverse range of customer inquiries, tailoring solutions on an individual, case-by-case basis, ensuring utmost client satisfaction.
Demonstrated strong multitasking abilities, efficiently managing numerous email correspondences and concurrently working on multiple cases.
Seeking a part-time remote position that allows me to leverage my expertise as a customer representative while providing the flexibility of working from home.
Position: customer support
Category: Support
Experience: 7 years | English: intermediate

During the years of work in the field of public tenders, I have well studied the business requests of clients and applied this knowledge to improve the product for both clients and employees of the electronic platform Zakupki.Prom.ua. Developed and took part in the recording of the online video course "Participation in tenders: from the first step to victory". I helped my clients with signing multi-million contracts. I have experience in writing articles for the educational portal prozakupki.prom.ua for clients. Actively participated as part of the organizing committee in the Forum-Zakupki business forums (2015-2022)
Customer support and development specialist, LLC "Zakupki.Prom.ua".
- Consulting clients on the functionality of the procurement platform and providing them with full support at all stages of the tender.
- Building and maintaining positive long-term relationships with key customers.
- Providing clients retention retention and income growth (From UAH 500,000 per month to UAH 2.5 million).
- Doing up-sales and cross sales within my client base.
- Working with client complaints. Organizing the problem solving process in cooperation with other departments such as legal, technical, financial and accounting.
- Collecting advises and propositions for service development. Finding ways how to implement their ideas.
- Providing client support for non resident companies. Arranging meetings and presentations.
Position: customer support
Category: Support
Experience: 2 years | English: intermediate


Customer support representative, team leader (Gambling) Nov 2020 - Oct 2022

- providing support for foreign clients at any stage in chats
- checking and fixing technical issues that can come up
- leading and managing a team
- checking the quality of customer service
- making work schedules

Tools:
- Trello 
- Helpcrunch
- Helpdesk
- Google Spreadsheets
Position: customer support
Category: Support
Experience: 3 years | English: upper


Experience as a customer support manager, project manager (dealing with customers from US and Europe, digital art sphere). Managing receipt of orders from the customers and their distribution between the team's artists, assistance through the orders performance, customer relations and support.
Position: customer support
Category: Support
Experience: 1.5 years | English: upper


Experienced coustomer support (Message review representative) at one of the USA comapny 
iContact which provides email service.Mainly the processing of a large amount of information 
regarding e-mails of clients.When working, I mainly used their software and Google to search 
for the necessary information.
Find a stable workplace with a good team
Position: customer support
Category: Support
Experience: 1.5 years | English: upper


- experience in digital advertising (sales and account manager), worked with sports streaming, online movies websites, offered placements for advertising,depending on what would be the best for the exact website (pop up, pop under, mobile pushup, banners),dealing with customers (support in financial questions, technical, changing conditions if needed to get better results), check analytics (traffic, sources, earnings...).
- experience in CPA network (account manager). 
Was an intermediary between merchants and affiliate managers.
Work with affiliate programs, which are based on cryptocurrency (Mining, ICO, Exchange, Education, Gambling, Trading).
Check analytics (results, which publishers have joined the offer, how much traffic do they send...), contact merchants, support them in all questions, making a plan how to increase the results. Contact affiliate managers( which are in contact with publishers) regarding all questions about certain offers.
Combining two positions now - Account and affiliate manager.
Position: customer support
Category: Support
Experience: 0 years | English: upper

After some time at my previous work, I was promoted to a manager and often had bonuses for a good statistic and efficiency suggestions that help the company cut the expenses.
Foreman on a factory Jun 2020 - Feb 2022
Viyar, Kiyv
Organized and controlled production from onset to completion;
Ensured and delivered planned outcomes;
Organized and controlled product orders;
Conducted and organized work inventory;
Work with specialized software(office 365; 1C);
Responsible for managing the inventory of production materials.
Position: customer support
Category: Support
Experience: 4 years | English: fluent


Found creative solutions to the problem raised. • 
Ensured friendly and seamless customer experience. 
Analysed data to identify trends, and flagged issues that could be addressed through program or process improvements
 Identified issues, analysed information, and provided solutions to problems.
Position: customer support
Category: Support
Experience: 0.5 years | English: upper

Enhancing product knowledge: Developing a deeper understanding of the products or services your company offers to provide more effective and accurate support.
Problem-solving and troubleshooting: Strengthening your ability to identify and resolve customer issues efficiently and independently.
Guiding customers through product or service features and functionalities.
Processing customer orders, returns, or cancellations.
Documenting customer interactions and maintaining accurate records.
Collaborating with other teams, such as sales or technical support, to ensure customer satisfaction.
-
Position: customer support
Category: Support
Experience: 0 years | English: pre


Hello there !
I am switcher due to situation in our country,
unfortunately don't have any expirience in IT industry but I have mentor which guiding me trhough this and giving me abylity to learn new things.

My skills
- SQL
- English (Basic)
- Jira
- Understandign HTML
- Ready to work on night shifts
Position: customer support
Category: Support
Experience: 0 years | English: upper


Hi,
My name is Darina and I want to start a career in IT.
As a COO at Partner Guest House (High class Kiev apartments ready for instant booking) and Head Restaurant Manager at Panna Pasticceria (Italian restaurant) I successfully managed a team of 70+ people. My professional skills enabled me to create a team that was able to accept and cope with any challenge.  

My hospitality experience gave me a strong understandig in customer needs and expactations.I deal with clients requests in detail in order to make sure the customer is satisfied. When performing my duties, I adhere to the principle of working for results. 
I started my hospitality career as a waiter and ended as a COO.
Position: customer support
Category: Other
Experience: 5 years | English: pre


I am a highly accomplished professional with a distinguished 11-year career in customer support, sales, lead generation and banking services. My journey has been marked by consistent success and a commitment to delivering exceptional results in various roles.
Projects and Tasks Completed: Sales Management: I have led sales teams to achieve and exceed revenue targets consistently. I designed and implemented effective sales strategies, conducted market research, and identified opportunities for growth. 
CRM Implementation: I have successfully implemented CRM systems to streamline sales processes and enhance customer relationship management. This involved data migration about loan, customization, and training for teams to maximize the use of the CRM software.
Lead Generation: I have excelled in lead generation by devising and executing comprehensive strategies to identify and nurture leads. This included utilizing various lead generation tools and techniques, such as inbound marketing, content marketing, and outbound outreach. 
Account Management: Managing key client accounts has been a significant part of my career. I have maintained strong relationships with clients, understood their needs, and ensured their satisfaction through tailored solutions and regular communication.
Customer Support: I have consistently delivered top-tier customer support by overseeing support teams, implementing efficient loan service systems, and ensuring quick resolution of customer issues. My focus on customer satisfaction has led to improved retention rates.
Technologies Used: Throughout my career, I have worked with various technologies and tools, including: CRM Systems (e.g., Salesforce, HubSpot, Zoho, LSbank), Sales and Marketing Automation Software Data Analytics Tools (e.g., Google Analytics), Email Marketing Platforms (e.g., Messenger), Lead Generation Tools (e.g., LinkedIn Sales Navigator).
In my current role, I serve as a Sales and Customer Support Manager. 
What I Want to Improve:
I am dedicated to continuous improvement and growth in my profession. In the future, I aim to:
Embrace Emerging Technologies,
Enhance Team Leadership,
Expand Industry Knowledge, 
Customer-Centric Innovation,
Networking:
Overall, my career is a testament to my commitment to excellence, and I look forward to leveraging my experience and skills to achieve even greater milestones in the world of sales and customer support.
Position: customer support
Category: Support
Experience: 0 years | English: upper

Participation in international dental conferences in Germany, Poland. Author and coordinator of two charitable medical projects in Ukraine.
I am a result oriented employee with excellent communication skills who wants to try something new. Open to learning and gaining new skills. I have experience in working with people and experience in personnel management. The ability to find a common language with the client in difficult and conflict situations, there are skills to find compromises, provide quality service in any industry. I would like to try myself in a new field of activity, in the world of modern technologies, because I am sure that this is the future
Position: customer support
Category: Support
Experience: 2 years | English: fluent

2 years experience as a virtual assistant
Experience in Microsoft word, excel, power point, Social Medial, Linkedin, Instagram, Facebook, Zoom, Whatsapp, Gmail, Skype, Twitter.
I am ready to start working on a new project or join an existing one.

Available to learn quickly any new technology.

- Interesting project
- Learning something new
- Great team
I am currently a virtual assistant, and I am comfortable using Microsoft word, excel, power point, Social Medial, Linkedin, Instagram, Facebook, Zoom, Whatsapp, Gmail, Skype, Twitter. 
Responsibilities in my role:
•	Scheduled patients’ appointments and their follow-up.
•	Resolved patients concern regarding rescheduling, cancellations and refunds
•	Answering and routing phone calls
•	Coordinating patients and insurance payment batches with off-site billing department
•	Obtaining required referrals, authorization, insurance benefits and eligibility
Position: customer support
Category: Support
Experience: 2 years | English: fluent


I currently work as a settlement and reconciliation officer in a fintech company while also doubling as the customer success manager. In the course of my career, my major role involved working with large data, cleaning, and analyzing to get results which aid proper settlement of customer transactions. I have strong Microsoft word, PowerPoint and excel skills (with experience in, creating pivot tables, Vlookup, Hlookup). I also have experience in data analysis using softwares such as SQL, tableau, CRM tools and was also involved in process automation implementation projects. These combined with my honed talents (i.e analytical, problem solving, assertiveness, organizational and research skills), my work ethic and willingness to learn makes me believe I’m a suitable candidate for this role.
I want to transition fully into customer support and look for opportunities to gain more experience