lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support
Category: Support
Experience: 0 years | English: intermediate


I am looking for a job connecting with computers because i am studying at the university in profession of cyber security. I have experience in communication with different kind of people and i love help other with their problem furthermore i am interested in solving their problem
Position: Customer support
Category: Support
Experience: 0 years | English: upper


I am person from other area of employment but despite this I stay really close to customer support and communication with  consumers, users, people.
  In connection with the current situation in my country i have to change the field of activity and i would like to be a part of team which makes interesting, socially useful products and services. I think the position of customer support perfectly fits to me to know new product, to view the work from inside.
  Also i want to develop myself in this field and again the position of customer support perfectly fits for fast understanding of all directions of company and give me the chance to choose my direction.
Position: Customer support
Category: Support
Experience: 3 years | English: intermediate


I am working at customer support service ( calls, chat, email), but year ago I mixed my work with technical support, so I have experience of working with product managers and business analitics, solving easy technical issues, work with bitrix, describe tasks in jira . I am a good team player and I owned a lot positions in my company ( customer support, logistics, supervisor, technical support). I would like to own similar full technical position, because it is very interesting for me.
I don’t want to wort in night shifts and work with sales.
Position: Customer support
Category: Support
Experience: 1.5 years | English: upper


I believe my 1 year experience in customer support have allowed me to develop the skills needed to excel this position. In previous customer service role, I have consistently demonstrated my ability to effectively communicate with customers, resolve issues in timely and satisfactory manner, and maintain a positive and friendly attitude even in challenging situations.
Position: Customer support
Category: Support
Experience: 0.5 years | English: fluent

I have completed a 1-year computer learning course where I learnt things from typing to basic programming.
I have organized and coordinated alot of topics and ideas as presentations
I can use Microsoft, Google spreadsheet and other google applications, windows, softwares and social media.
To work remotely.
Position: Customer support
Category: Support
Experience: 4 years | English: intermediate


Idea Bank 
Specialist on work with problem debts
July 2019 - January 2023

- I have dealt with customer queries and complaints over the phone and through social media.
- Provide requests for support to various departments, if the issue is not within your competence.
- Resolve incoming requests from customers;

Craft sale
Suport manager
January 2023 - Present
Position: Customer support
Category: Support
Experience: 0 years | English: fluent


I don't have direct experience in the field of Customer Support but I am a quick learner. I have 7 years (3 online) of experience in teaching General/Business/IT English. Worked in outsourcing, product companies and agencies, on-site and online. As a teacher I have acquired a wide range of skills which I believe are tightly connected with the role of Customer Support Representative. I have developed strong problem-solving and communication skills, I easily adapt and possess the ability to work well under stress. 
I have always been interested in information technology domain, I like to assist people and I deeply believe that the role of Customer Support Consultant will help me to realize my full potential.
Position: Customer support
Category: Marketing
Experience: 3 years | English: fluent


If you are looking for an amazing Customer Service Representative, then look no further! I offer 5+ years of Customer Service experience working. I am highly motivated, I learn quickly and I am extremely task orientated. I have developed excellent customer service skills. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, live chat support and social media support. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, patience, calmness, and have great time management and a positive attitude. I am available for the short or long term and pride myself on delivering high quality, fast and accurate services.

MY SKILLS INCLUDES: 

* Client response and email handling with customer service. 
* Intercom Live chat and Email support.
* Customer relations calls and client follow up (Inbound and Outbound). 
* Attend international online event and perform meeting via Zoom and Google Meet.
* Perform initial meeting and providing company profile.
* Very proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint,).
* Lead generation from LinkedIn and other social media.
* Client insurance verification for medical provider.
Position: Customer support
Category: Support
Experience: 2 years | English: fluent


I had a lot of different experiences. 
After six years of bartending, also I tried myself as a logistics dispatcher and customer support representative, used to work with Zendesk, and Trello, reporting bugs, testing company products, and creating articles for Help center, training plans for a team.
And also spent almost a year in California, the USA, working as a babysitter and in a coffee shop.
Position: Customer support
Category: Support
Experience: 1.5 years | English: fluent


I have 10 years of experience in website development, worked as a freelancer, built a client base on my own, led projects.

Also engaged in SEO website promotion.  After this, I worked as a SMM for clients.

Then I decided to make adjustments in my life and became a professional musician.

The war changed a lot and I returned to my career at IT.  I am currently working as a technical support manager, I want to continue to grow in this direction
Position: Customer support
Category: Support
Experience: 0.5 years | English: intermediate


I have 1.5 years of experience working for a logistics company in the pharmaceutical industry. I held the position of "Customer Service Manager" and managed more than 300 different customer points. I also have more than 6 months of experience in technical support of the provider, both legal entities and individuals. I work in the Billing, Userside, and Zabbix systems. I also have experience in the 1C program.
I have a great desire to develop and learn new things. My expectations are to have the opportunity to grow with the company.  I am not interested in a sedentary office job without development in the field of activity.
Position: Customer support
Category: Support
Experience: 4 years | English: fluent

Pearson Edexel Level 2 Caertificate in ESOL International (CEF C1)
I have 4 years of experience. I used to work for an IT company that develops and sells antivirus software for Apple computers. This was my firs job, so I started out as a customer service representative. My duties were the following:
-answering customers' calls;
-resolving technical issues via remote support;
-answering e-mails;
-taking care of customers' issues via live chat. 
This implied that I had to learn how to multitask and I succeeded. This position involved a high level of stress resistance, patience and resilience. 
After six months I was bumped up to shift supervisor. This meant bigger responsibility, particularly dealing with more complex issues that could not be resolved by my teammates. 
Eight months into my work as a customer service rep I was offered a position in a new department, billing. My duties were as follows:
-contacting customers in regards to their billing queries (refund requests, invoice requests, general questions);
-customer retention;
-keeping up with a monthly retention quota.
After successfully sustaining my responsibilities for a year and a half I was offered a full day position as an English QA engineer. My main task was listening to agents' calls, reading their e-mails and chats. The point of this was to identify flaws agents might have had with their English, point them out and make sure agents correct them in the future. Other tasks included conducting an English speaking club, hosting English movie nights and sometimes giving English lessons. This is a position I kept for more than a year and a half. 
This was the only job that I have had. In December 2017 I received a Pearson test of English general certificate. I passed the test with merit and confirmed my English C1 level.
I expect:
-a friendly environment;
-to support a product of quality;
-flexible hours;
-a chance to learn something useful.
Position: Customer support
Category: Support
Experience: 0.5 years | English: fluent


I have 6 month experience in Customer Support.
Handle all customers` complaints and requests.
Support, guidance and train of customers.
Deliver information about benefits of the courses to turn potential customers into real ones.
Work with KPI.
Position: Customer support
Category: Support
Experience: 9 years | English: fluent

I have had the chance to engage in numerous projects and this allowed me to work with different teams, departments, and consultants with different backgrounds and experiences. One of my major accomplishments is the successful testing and implementation of our Core system Chequepoint.
I have acquired over 9 years of experience working on different levels of Customer support, collaborating together with my team of professionals to resolve issues as effectively and efficiently as possible. 
Exposures like these have enabled me to boost my problem-solving, time-management, and team coordination skills, hence allowing me to provide Outstanding Customer service. I also have a good team spirit and I am eager to work with little to no supervision on a wide variety of projects. I am passionate about customer service and helping clients solve technical issues and knowing that I've had a positive impact on someone each day is highly rewarding and motivating to me and I plan to advance my career in this line of work.
I have had the chance to engage in numerous projects and this allowed me to work with different teams, departments, and consultants with different backgrounds and experiences. One of my major accomplishments is the successful testing and implementation of our Core system Chequepoint. 
I have also worked on different technologies like SMART Help desk , API testing, Oracle Flexcube, Weblogic Administration, VMware, PL/SQL, XML, and others.
I provide Outstanding Technical Customer service and I am passionate about customer service and helping clients solve technical issues knowing that I've had a positive impact on someone each day is highly rewarding and motivating to me and I plan to advance my career in this line of work.
Position: Customer support
Category: Support
Experience: 0 years | English: intermediate


I have a little experience (7 months) as a sales manager, so I have some skills in communicating with customers.
I also worked for 6 months as an economist-secretary/assistant, where such qualities as attentiveness, self-organization and responsibility were very much needed.
I recently finished working (I worked for 9 months) as a gamer/scout (game and game broadcast control), concentration, attentiveness, quick reaction and coolness are important here.

Confident PC user.

Written English at the B2 level, and spoken English is sufficient for basic communication.

Ready to learn and develop my skills! I never had any problems with my studies, neither at school nor at the university.
Position: Customer support
Category: Support
Experience: 0 years | English: upper

Passed the ZNO exam in English with 189 points
I took English courses and raised my level of knowledge to level upper-intemidiate+
I have an experience in the field of service, where I communicated with people and literally solved their problems. There I developed my ability to quickly make the right decisions despite the complexity of the situation.
One of my strengths is that they don't turn off the lights in my house and I can work in Ukraine without any issues.
Position: Customer support
Category: Support
Experience: 2 years | English: intermediate

May 2023 - Present

Community manager - Ready to fight

— Creating a reputation program
— Communicating with bloggers
— Coordination of work with designers, copywriters, translaters
— Appointed project ambassadors and communicated with them
— Prioritizing, evaluating, creating and distributing tasks
— Hiring experts for the team
— Experience with Tilda
— Managing 24-man team
— Moderation of Telegram Channels
— Moderation of social networks
— Engaging with the community
— Developing training materials
— Developing an advertising campaign strategy

Dec 2022 - May 2023

Head of Customer Support - Qmall.io 

— Team management
— AMA hosting
— Experience with Asana
— Processes automation and optimization
— Communication with CEOs and COOs of projects
— Managing 21-man team
— Coaching new team members
— Automating support processes via bots
— Developing training materials
— Processes automation and optimization
— Regular evaluation and reports conduction
— Communication with the technical department
— Analyzing situations to identify and resolve customer issues
— Was available 24/7 to solve critical situations
— Coordination of work with designers, copywriters, translaters
— Hiring experts for the team

Customer Support - Qmall.io

— Moderation of Telegram Channels
— Helping users via online chat, tickets, email
— Moderation of social networks
— Experience with Zendesk
— Experience with Trello
— Understanding of KYC/AML
— Problem solving skills
— Conflict management
— Social media posting (Telegram, Instagram, Facebook, Twitter)
— Experience with CRM systems
— Communication with the technical department
— Working in high-pressure and multitasking environments
— Analyzing situations to identify and resolve customer issues
— Customer care
I have a two-year experience in the cryptocurrency field, specifically with cryptocurrency exchanges and closely related projects. My career encompassed various roles, including Customer Support, Head of Customer Support, and Community Manager. My passion and deep understanding of the cryptocurrency world have enabled me to effectively manage customer communications, ensure the security of transactions on exchanges, structure information, and create successful ambassador programs. I am seeking a team where I can contribute and fully grow, embracing new challenges and opportunities. In this resume, I will describe my skills and experience that I have acquired during my work in this industry.
Position: Customer support
Category: Support
Experience: 0 years | English: pre

Motivated and results-oriented person with 4 years of experience in the dating agency industry including 1 year of experience as a team lead. Possess a maritime educationbackground with expertise inmechanical engineering.
I have been a chat manager for about 4 years, my tasks include helping clients find their soul mate on dating sites, advising and adapting their profiles according to set criteria of client search, as well as helping in communication and leading the client to the moment of meeting in real life, including the first meeting itself. Had experience as a team lead, and trained people to make a team of professionals. Currently open to working remotely in other fields. I am a team player, not afraid to take challenges and successfully solve problems, as well as always happy to self-realization.
Position: Customer support
Category: Support
Experience: 2 years | English: upper


I have been working as a customer support of Turkish Airlines for two years. We work in a certain system where we performed various operations with tickets. It is my responsibilities to include many tasks. First of all, this is a quick help to a passenger on a specific issue, as well as empathy, advice on various issues, etc. During the work on the project, I showed myself as a responsible employee and in a short time I was able to achieve good results. Also, six months later I was able to become first call assistance. My task was to train new guys who came to the project and conduct internships.
Also I’m advanced PC and Internet user, know how to interact with social media, CRM systems and MS Office.
Looking for a project with various opportunities for self-development.
Position: Customer support
Category: Support
Experience: 2 years | English: fluent


I have been working as a sales representative for more than 2 years, i love communicating with different people all around the world and assisting them.
Position: Customer support
Category: Support
Experience: 4 years | English: upper


I have been working in the Customer support field on Norwegian airlines project providing support via Omni-channels(phone, e-mail, chat, etc.). Helping customers with their queries and guiding them through the product. Communication with native speakers. Providing training and information support for newly hired team members. Eager to explore new technologies and learn new concepts and accept new challenges.
Position: Customer support
Category: Support
Experience: 1 years | English: upper


I have completed Complex Course QA Testing  at OktenWeb UniversITy.Also passed theoretical part QA training centre from TechMagic company.My skills after training :
-Knowledge of SDLC, test design techniques, test types
-Basic knowledge of HTML/CSS
-Informed in desktop, mobile and web testing.
-Practice in Management tool Jira (writing test cases and bug reports)
-Basic knowledge in MySQL

And now i'm improving my speaking English skills with tutor.
Position: Customer support
Category: Support
Experience: 4 years | English: upper


I have customer service experience for over 2 years.  
My experience in the service industry has taught me how to both reach and exceed customer expectations and provide service that they can count on. I am a focused person, and I am always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work. I truly enjoy interaction with people and help others.
Position: Customer support
Category: Support
Experience: 1 years | English: upper


I have experience as a moderator. I was involved in the moderation of the "Seeking.com" site, which is one of the top dating sites in the "sugar baby - sugar dady" format. As a Moderator with 1 year experience, I have developed strong skills of content moderation, search and detection of violations that contravene the terms of use of the site I worked with. 
Also i have experience of working as a customer support, through correspondence with clients via emails.

My main tasks as moderator was: 

 - User content moderation, including: profile and its information, photos, messages, etc.;
 - Detection of scammers and fraud using a variety of techniques, including the study of user correspondence;
 - Reviewing payment transactions for suspicious activity;
 - Moderation of user complaints against each other. Making Appropriate Decisions;
 - Reviewing and removing content that violates the company’s terms of service.

As a customer support: 

 - Сorrespondence with site users via email. Providing assistance in using the site, answering questions from users;
 - Making bug reports when identifying bugs from user requests.
Position: Customer support
Category: Support
Experience: 1 years | English: upper


I have experience in such job positions:
- Customer service manager                      
- Sales Manager                                          
- Advertising manager                                   
- Office Manager
Position: Customer support
Category: Support
Experience: 1 years | English: fluent


I have experience working as a software tester (1 year) and as customer support in an American company (6 months).
Have a great desire to work and improve my skills.
Position: Customer support
Category: Support
Experience: 0.5 years | English: fluent

I consider leaving the office job for a freelance to be one of the big achievements. The reason is that I was not prepared to live a "free" life and was not aware of responsibilities, decision making, time management, self-encouragement and many other perks of a freelancer life.
I have extensive client communication experience. 
As a freelancer, I deal with clients' questions, requests, and occasional complaints. I learned how to be professional and treat people with respect and be calm in situations where the client is rude and inadequate. I understand the difference between "human" and stone-cold corporate language and attitude and how it can affect the course of the conversation and work.Before I started to work for myself I did not realize how miscommunication can hurt the end result. I learned about asking specific questions to uncover what the client wants and needs since the majority don't come with detailed technical tasks or briefs. I learned from my own mistakes that talking is vital for both clients and me. It can facilitate, put things in order, discipline, and sometimes act as protection when clients start to "turn the tables".I have been freelance since March 2018. Before that, I worked on international oil and gas projects as a Structural Designer for 5 years. My work involved 2D and 3D designs of engineering structures. I also have actual call center operator experience - 1 month and I am familiar with Zendesk software - I took a short training.
С игровыми проектами, казино и ставками я не работаю.
Position: Customer support
Category: Support
Experience: 0.5 years | English: intermediate


I have half a year of experience working with foreign (French) clients as a QA and verifier, ensuring a high level of communication and speed in achieving results. 

My responsibilities
-Communicate with current and potential clients around the world via telephone, email, online chat, or social media.
- Handle customer complaints, provide appropriate solutions and alternatives.
- Communicate with colleagues. Follow communication procedures, guidelines, and policies.
- Keep records of customer interactions, process customer requests, and file documents.
-Assistance with filling templates for the department.
-Escalate unresolved issues to relevant internal teams.

MY ADVANTAGES:
Ability to quickly analyze new information.
Attention to details.
Excellent problem-solving skills.
Position: Customer support
Category: Support
Experience: 0 years | English: pre


I have no commercial experience in customer service. However, I am willing to learn quickly and actively join the team to become a useful member of the team and learn all aspects of my work.
I am a third-year student majoring in Computer Science. Studying in this field has shown my ability to quickly learn new material and solve problems. I also have basic knowledge of various programs from my course and I am studying backend development in depth.
Position: Customer support
Category: Support
Experience: 0 years | English: upper

I am  self taught english spaeker who helped students to learn English language.In my free time i play the guitar and take care of my 3 years old son.

Worked as a Medical Biller  for an American company.My responsibility was i calling medical insurance companies in order to make sure that  medical procedures were correctly covered by health insurance plan
I have no experiance in Custoper Support,but eager to learn and raise my market value for the future and provide good servise.