lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Account Manager /Customer success manager
Category: Other
Experience: 5 years | English: upper

Helped to switch a conservative Ukrainian company for using online database and documentation (50+years old colleagues started using shared drives and documents). It saved tons of time and helped organise a remote work. 
Leaded a team and operated as an intermediate communicator between 4 different nationalities/languages, all of it during a high risk mechanical works and in 100 km from ISIS.
Over 7 years of international experience in projects related to industrial machinery maintenance + 3 years of account management and sales in IT. 
Main tasks: negotiations, dispute resolution, converting customers' requirements into a work plan. Planning and scheduling complex operations in a remote location. Budgeting and costs planning. Team management and supervising. Hands-on experience in the field. Overseas work experience: Georgia, Kazakhstan, Armenia, Kurdistan (North Iraq). Extensive travel experience: over 25 countries. Understanding of the IT industry.
Calm and reliable team player.

I’m considering an account manager/ customer success manager/partner success manager or business development position in an ambitious company with a customer-oriented approach and cool product/service. 
Remote position at least for the next two years.
I am a goal-oriented long runner, highly empathetic, and easygoing. Cheers.
Clear yet challenging goals, friendly atmosphere, customers-oriented approach, a small team (maybe in a big company), ambitious project, or super user-friendly service.
Position: Account Manager, Customer Success manager
Category: Sales
Experience: 5 years | English: fluent

The successful construction of the sales department and the whole sales process from scratch
I have been working in Sales and Business Development IT companies for 5 years. I kicked off with lead generation and making sales at outsourcing platforms, later took an active part in founding an IT company. Almost without experience in sales, I managed to influence the active stable growth of the company and the pipeline of new customers. The company still successfully exists in the market, works with those clients whom I once brought. I also had mentoring experience, teaching sales to people who had no relevant education or practice before at all.

Then I worked in one of the largest IT companies in Ukraine as an Engagement Manager, then in a similar position in another company. In the latter - implemented an internal project to prioritize customers, passed training in negotiations.

The main type of work lately is the implementation of improvements to sales processes, communication with potential clients, preparing proposals and estimates together with a team of those specialists. Calls with clients, crystallization of their needs, pitching, work with legal documents, upsales.

Now, I want to work as an Account Manager and focus on the existing customers of the company, I like this longer-term involvement with the client and the opportunity to build long-term ambitious growth strategies. I also prefer to be more involved in project work, and close communication with clients-partners of the company, look in-depth, search for weaknesses and places for optimization, improvement, and growth.

Soft skills: Innovation; Positive Thinking, Critical Thinking and Attitude, Cold Reason, Analytical Thinking; Problem Solving, Decision and Judgment Making; Business Acumen, Client Orientation; Action Planning, Time, Risk and Conflict Management; Courtesy, Controlled Emotion, Communication and Negotiation
The new direction of activity, flexible schedule, I want to have confidence and approach companies, confirm it and admire its activities
Position: Account Manager/Customer Success manager
Category: Other
Experience: 4 years | English: fluent

As account manager: Client satisfaction rate – 90%.  Client retention rate – 81%.

As Sales manager (B2C): Accomplishments: 175 sales over 1 year for more than 275,000$ of net profit.
Account manager
--
In the main area as "Customer Support outsourcing", as well as "Technical/IT outsourcing", "Marketing outsourcing", "Sales outsourcing". 

Responsibilities:
Managing 10+ B2B/B2C projects simultaneously;
Leading a total of 50+ Customer Support consultants at a time;
Developing product and training documentation;
Defining KPIs and setting SLAs;
Providing reporting and further metric analysis (QA, etc.);
Providing best practices for clients based on data analysis;
Onboarding new clients;
Conducting interviews with candidates, evaluating their skills as per project requirements;
Overseeing client billing and payments integrity (account receivables);

Accomplishments: Client satisfaction rate – 90%.  Client retention rate – 81%.
Detail-oriented client manager with expertise in the customer service area, client facing roles since 2014 with a positive and upbeat approach to work. Extremely excited about developing relationships with customers and finding unordinary solutions to issues and challenges. Looking for a project that won't confine my skills to a specific role within the company but will serve as a springboard for my professional development and will give a possibility to work with a great team and grow together with the business.
Position: Account Manager / Customer Success Manager
Category: Sales
Experience: 5 years | English: fluent

Conducting negotiation with French-speaking and English-speaking partners and clients that led to x2 of the referral network of my previous company.

Taking part i sales activities which enabled 40% growth of average deal sizes.

Contributing to bringing referral clients to the company, where one client brought 3 referrals within 9 months. 

Managing accounts ensuring clients average satisfaction mark is 9.38 / 10 and dev team's one is 8.92 / 10
5 years of experience in IT and 3 years of experience as a Project / Account Manager.

Experience leading projects. 

Participation in sales activities.

Experience in customer support, building long-term relations with clients and partners.

Experience making presentations and conducting meetings. 

Experience in interpreting and translation (English and French).
I'd like to become a part of a large company with experienced mentors, ample opportunities for career and professional growth and a wise work-life balance. 
I am ready to face interesting challenges, to work with top clients and ideally to go on business trips as the need arises.
Position: Account Manager / Customer Success Manager
Category: Sales
Experience: 4 years | English: fluent

Over the course of more than 5 years in IT, working extensively with diverse clients worldwide, including startups and SMBs, I have amassed a track record of achievements that highlight my expertise in fostering client relationships and contributing to impactful industries. Some of my key accomplishments include:

Global Client Impact: Successfully collaborated with clients from various corners of the world, adapting to diverse cultures and business dynamics to ensure seamless communication and exceptional service delivery.

Strategic Client Partnerships: Cultivated and maintained strong relationships with clients, earning their trust as a reliable advisor. My proactive approach to understanding their needs allowed me to provide tailored solutions and recommendations that aligned with their business objectives.

Product Development Expertise: Demonstrated a solid understanding of product development lifecycles, collaborating closely with technical teams. This contributed to the successful execution of projects that met client expectations.

Goal Attainment and Growth: Assisted clients in achieving their goals, be it expanding market reach and optimizing operations. 

Contributions to Revenue: Proactively identified upselling and cross-selling opportunities, contributing to revenue growth while enhancing the value delivered to clients.
Account Manager at IT outsource (3 years):
- nurturing and maintaining strong client relationships;
- collaborating with technical teams to provide tailored IT solutions;
- identifying opportunities for upselling and cross-selling;
- issue resolution;
- developing account strategies to align with clients' long-term objectives;
- generating regular reports on account status, performance, and growth opportunities.

Sales Manager at IT outsource (2 + years):  
- negotiations and closing deals with customers from US/EU;
- preparation of presentations and estimates;
- contract handling and management of resources;
- monitoring of the budget and timeline of projects;
- payments monitoring;
- build and maintain strong, long-lasting customer relationships.

Logistics Manager (1,5 year): 
- submit shipping instructions and coordinate pickups with 3rd party warehouse and freight forwarders in the USA;
- establish preferred carriers based on rates and service levels;
- facilitate export shipment movement;
- planning and scheduling deliveries;
- claims resolution;
- ensure accurate rate information and documentation;
- provide proactive communication to customers, carriers, shippers, receivers and internal stakeholders.

Sales Representative (Latin America) at JSC Zaporozhtransformator (2+ years):
- participation in procurement tender procedures;
- commercial negotiations and sales contract preparation; 
- coordination of project schedule and events during production, tests, delivery, and commissioning of equipment;
- internal project team meetings;
- oversize cargo logistics.
Position: Account Manager / Customer Success Manager
Category: Other
Experience: 6 years | English: upper


My name is Daniel Dvortsyn, I am 23 years old. I was born and raised in Kyiv, Ukraine. 

I am an easy-going, self-organized, and highly motivated person with 5 years of client service and sales experience. 

For the last 2.5 years, I have been worked at Adwisely - a Ukrainian advertising automation app operating in the E-Commerce industry. I started with the Customer Support Specialist role and a short time after I was promoted to Account Executive thanks to my communication and sales skills.

As an Account Executive, I’ve been focused on building the internal working processes, cross and upsells of assigned clients, and providing clear and concise reporting. I have proven experience in building long-term business relationships between both: clients and colleagues.

My greatest career achievement was becoming an industry expert because of my deep knowledge of the technical and user end of the product I worked on and the industry I operate.

Right now, I am looking for a personal, career, and financial growth opportunity to implement my valuable experience at the new place and boost the team with my expertise and personal attitude.
Position: Account Manager, Customer Success Manager
Category: Sales
Experience: 3 years | English: upper

- Signed contract with new vendor (exclusive distribution) 
 - Increased brand visibility in Ukraine and CIS countries through work with brand partners
 - Increased sales through high-quality work on projects with customers, relationships that are built on trust
 - Signed a contract with a large American agency that financed government projects in Ukraine
- 3 years in IT sales. 
 - Working closely with the company's Top Management;
 - Communication with potential and existing customers and partners through various channels: product demo, support during PoC, and full sales cycle. 
 - Handling objections (performing best ways of product usage accordingly to customer's needs). 
 - Organizing and conducting online webinars and offline marketing events, creating and improving marketing materials (presentations, website content, etc.). 
 - Experience in working with both SMBs and Enterprises. 
 - Developing sales scripts and email outreach campaigns. 
 - Managing and product training of the sales team. 
 - Tools I used to work with: Hubspot, Jira, Bitrix, MS Office, Google Workspace, Slack, Zoom, LinkedIn, Sales Navigator, Woodpecker.
I'm looking for long-term employment in the digital marketing niche. I want to develop myself by creating powerful drivers for pushing the brand to customers' minds. I know how to define and satisfy client's needs and what tools are great for that purpose. I still need to be more brilliant in the technical side of marketing tools, but I can define myself as a fast learner and self- motivated person, which helps me grow new skills. My existing experience will also help me reach the main targets of a new position.
Position: Account Manager, Customer Success Manager
Category: Other
Experience: 2 years | English: intermediate

Dteam, Account manager
As an Account Manager, I was working with Outstaff.
Since this direction were expanding, my main objective was to establish a clear workflows for Outstaff communication between internal departments and company clients.
Me and my colleagues found a solution. It was working system where we created instructions for interaction of employees inside the company with Outstaff personnel.
What it gave the company
1) Clean the mess between departments
2) To balance the load among all involved employees
3) Timely keep up to date with the latest updates

Ticket for Event, Account manager. 
My and the team's achievements on this position:
We were able to help the organizers hold a seminar with the world famous personality Jordan Belford in Kyiv. This is the real-life Wolf of Walt Street, about which a movie was made, starring Leonardo DiCaprio. Therefore, the successful holding of such a high-ranking event is certainly an achievement for me, and the most important thing here is that the client was satisfied and continued cooperation with us.

Smart Alfa Capital, Market analyst.
When I have worked on Analyst ocupation my achivment was that I have done studied the principles and operation of blockchain technology. How and where it can be applied and used in our world in the future.
The main task of these technologies is to transfer value in an environment where there is no trust in each other without centralized structures.
Creative and performance-driven Manager who likes to develop his personal and professional skills.
I had worked as an Account manager for a 2+ years, my main responsibilities was:
• Conducting project correspondence with clients, selecting references. 
• Making presentations, assistance in leading events
• Preparation of financial reports,
• Support meetings, troubleshoot during the meeting
• Work with invoice and implementation of prompt transfer of funds (refunds, payments)
• Communicating with customers via email, chat, and calls
• Prediction and solve the problem solving before it will happen

At the moment I am looking for a job  where I will able to have career growing, interesting challenges and ability to improve my skills.
I can compensate for the lack of experience with my enthusiasm and desire to prove myself, grow and develop in the current direction.

More information you can find in my Cv
Looking for a worthy job where I will be able to implement
existing own skills.
I would like to work with people in a role of account manager / customer success manager and building warm long-term relationships with partners, clients etc
Position: Account Manager, Customer Success Manager
Category: Support
Experience: 3 years | English: fluent


- Making contact with prospective new clients and partners at key decision maker level; 
 - Onboarding new Partners (SSPs/DSPs/Exchanges), up-sell, cross-sell;
- Managing the development of new products in collaboration with tech/design/marketing teams;
- Establishing strong relationships with key business partners to drive revenue performance and traffic growth;
 - Troubleshooting technical issues that may include site pixels, creative tags, campaign set up;
 - Keeping pace with the latest industry trends and updates such as ads.txt, gdpr etc.;
 - Working with Jira, HubSpot, Confluence systems to manage everyday workflow.
 
•Strong communicating and problem-solving skills;
•Familiar with: HTML, CSS;
•Self-organized and result-oriented.
Position: Account Manager, Customer Success Manager
Category: Sales
Experience: 8 years | English: fluent


My name is Adriana, I am an Account Manager with more than 7 years of experience in sales and account management and 3+ years of working experience in IT outsourcing industry. I have initially started my career as sales manager and gradually moved to customer success/account management. 
I managed many projects from pure outstaffing to outsourcing and consulting services and I have a strong belief that transparent communication and added value from the company is the winning formula for any IT project. 
I can describe myself as a result-driven, committed and motivated individual with an outgoing personality and the ability to develop relationships with business clients and colleagues. Possessing a proven track record of building long-term relationships with clients and ensuring that value is provided to their businesses. Able to deliver results under pressure by bringing fresh thinking to a project and by developing long-term profitable relationships with key accounts.

Currently looking for a suitable account managers positions with an exciting and ambitious company where I can achieve my potential.
Position: Account Manager/ Customer Success Manager
Category: Support
Experience: 3 years | English: upper


Account Manager Team Lead in oRTB company.
April 2020 - February 2021

- Working with a video, native, banner traffic and demand; 
- Developing long-term relationships with a partner.
- Collecting and analyzing data to learn more about consumer behavior.
- Finding the best solutions that satisfy our and their side in payment disputes.
- Monitoring of discrepancies, bidding activities on both sides.
- Сollaboration with tech team concerning technical issues or specific integrations.
- Traffic/demand analytics.
- Payment tracking, working with the finance team.
- Skype calls.
- Managing existing clients, solving business and technical issues (in collaboration with tech team);
- Analyzing client’s account data in order to optimize the activity to hit media plan;
- Monitoring overall media buying process;
- Create, manage, optimize and adjust media buying accounts in various systems;
- Prioritize and manage many open cases at one time.


DSP Customer Success Manager 
February 2021 - February 2023 
- Working with a video, native, banner, pop, push, in-page push campaigns; CPC/CPM model;
- Develop and manage relationships with current customers;
- Working with advertisers and direct publishers; optimizing both sides, helping to reach CPA goals;
- Work with two products: SaaS and DSP;
- Create, manage, control and optimize campaigns;
- Working with Grafana, Postman (debugging);
- Managing existing clients, solving business and technical issues in collaboration with the tech team, creating tech tasks in Jira.
- Participation in international conferences.
Position: Account Manager/ Customer Success Manager
Category: Sales
Experience: 4 years | English: upper


Building strong long-term relationships with customers

Keeping in touch with clients on a regular basis to control their satisfaction level

Negotiating contracts and agreements to maximize profit

Invoicing, handling overdue, aftersale supervising

Communicating with decision-makers, identifying upsale opportunities

Monitoring budgets, preparing reports

Finding solutions to the various issues during project delivery, ensuring proper communication between clients and the delivery team

Attending demo meetings to control the client feedback

Legal paperwork

Meeting clients Offline at the offIce, organizing workshops with project team
Position: Account Manager/Customer Success Manager
Category: Other
Experience: 5 years | English: upper


6+ years in lead generation, business development and account management. 

For the past 3,5 years, I've been working within the account management field building and maintaining clients and partner relationships with US and European companies. As an account manager, I've been working with development teams of various sizes (up to 10+ devs on one project) on multiple projects (up to 20 projects at once). My responsibilities included outstaff teams management, client requests management, working with NPS, contracts extensions, gathering clients' feedback for social media profiles, and building referral programs with existing clients and partners.  
As for internal communication, I've been working closely with tech, financial, HR, recruitment and delivery departments to create a stable workflow within the company. 

Also, I have experience working with cold requests, making estimations and proposals for potential clients with technical teams, and presenting ready offers to clients.
I'd like to avoid any direct sales activity including cold mailing/calling, but I'm fine with upsell activities. 
I won't work with any clients or teams from russia, even if they've relocated somewhere else.
Position: Account Manager/Customer Success Manager
Category: Support
Experience: 4 years | English: fluent

- Worked with the most successful suppliers in Prozorro system, such as one of the biggest pharmaceutical retailer "Badm" and computers and electronic device company "Diawest". 
- Provided monthly revenue growth from 500k to 2,5M. 
- Organized presentations in local representative offices of Pfizer and AstraZeneca. Helped both of them to start participating in Prozorro system.
- Took part in development of more than 15 individual reports and subscriptions for our key clients. 
- Was responsible for confluence page of our team.
Account Manager/Customer Success Manager.
Online procurement platform “ZAKUPKI.PROM.” 
14.11.2017 — till now.
- Consulting clients about functional of procurement platform and providing them with full support during all tender stages.
- Building and maintaining positive long-term relationships with existing key clients.
- Providing clients retention and revenue growth (From 500k UAH per month on probation period to 2,5m UAH now).
- Doing up-sales and cross sales within my client base.
- Working with client complaints. Organizing the problem solving process in cooperation with other departments such as legal, technical, financial and accounting. 
- Collecting advises and propositions for service development. Finding ways how to implement their ideas. 
- Providing client support for non resident companies. Arranging meetings and presentations.