lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer service representative
Category: Support
Experience: 4 years | English: intermediate

One of my biggest achievements at work was turning around terrible reviews. In my  role as a customer relations/ Sales intern, customers always complained about our product and late delivery. We were losing customers and getting brutal reviews.

I passed the information to My management we improve, collaborated with a logistics and I came up with a free and swift delivery package. This improved sales and good reviews.
January 2020 - Till date  Active, Lagos Nigeria  (Customer Relationship officer/ Sales Intern)

Key Responsibilities
Receiving and Processing of orders, forms, applications, and requests. 
  Handling customer complaints.
 Delivering information about a company's offerings. 
   Answering questions about a company's products or services.
 Creating new customer accounts when required and ensuring completeness of data.

Feb 2021 - Till date  SoFood and more, Lagos Nigeria  (Customer Relationship officer/ Sales)

Key Responsibilities
Receiving and Processing of orders, forms, applications, and requests. 
 Respond to customer emails and telephone calls to resolve problems such as wrong 
orders, delivery issues, payment, exchanges and refunds promptly.
 Maintaining regular contact with customers, generating remainder letter, statement 
and proactively calling to follow up on outstanding balances through various 
channels.
 Maintaining a centralized record of all relevant communications  
such as calls, complaints, feedbacks and transactions.
 Creating new customer accounts when required and ensuring completeness of data 
such as invoicing address, contact details and agreed credit terms.
 Assisting with shipment of customer items and other logistics.
Create a work atmosphere in which I will contribute to the team, be recognized for my efforts, provide career security, and have the opportunity to advance within the company
Position: Customer service representative
Category: Support
Experience: 2 years | English: fluent


My experience about my work experience includes;
1. Receiving calls and attending to customers in need of our servies
2. Maintaining relationships with customers by handling questions with speed and professionalism to ensure a quick and positive response
3. Resolving customer complaints and drafting reports on customer service issues, with the help of my skill in managing and handling database records.
Position: Customer service representative
Category: HR
Experience: 4 years | English: fluent

Contribute my technical expertise in Business and Financial Management, and Public Administration in an effective and efficient manner towards the achievement of my employer’s goals and aspirations whilst I enhance my skills and experience on the job market
My work experience includes 
 Providing administrative support the maintenance of office records.
 Research for clients according to a specific organizations business and budget needs.
 Undertake other duties as advised by the Managing Director.
 Respond to enquiries both online, webmail and telephone
 Check email messages on all authorized email addresses and reply to the management.
 Maintain records and office files.
 Record weekly minutes during management meetings.
 Assisting client to create their account.
Am expectations is 
1. To be in a very organised and affable environment. 
2. To work with company that involves with customer or client. 
3. Looking how to interact with more people and help help with their enquiries and provide them with an excellent service
Position: Customer service representative
Category: Support
Experience: 1 years | English: fluent


Positive Call Center | Customer Service Representative 

As a Customer Service Representative at Positive Call Center, I played a pivotal role in delivering exceptional service to our valued clientele. During my tenure, I adeptly handled a diverse range of customer inquiries, providing accurate information, troubleshooting issues, and ensuring resolution with a focus on utmost customer satisfaction.

Key Achievements and Responsibilities:

Frontline Customer Support (6 months):

Effectively managed high call volumes, consistently exceeding performance metrics for response times and issue resolution.
Demonstrated exceptional communication skills, maintaining a professional and empathetic demeanor in every customer interaction.
Received commendations for my ability to de-escalate situations, turning potentially negative experiences into positive outcomes.
Back Office, Live Chat, and Social Media Support (6 months):

Transitioned seamlessly to digital channels, handling live chat and social media interactions with efficiency and accuracy.
Managed concurrent chats and messages, maintaining a high standard of responsiveness and ensuring timely resolutions.
Proactively monitored and engaged with customers on various platforms, enhancing the company's online presence and reputation.
Cross-functional Collaboration:

Collaborated closely with internal teams, including Sales, Product Development, and Technical Support, to facilitate seamless communication and issue resolution.
Contributed valuable insights from customer feedback, aiding in product improvement and service enhancements.
Utilization of Technology:

Demonstrated proficiency in utilizing CRM systems, ticketing platforms, and knowledge bases to streamline customer interactions and maintain detailed records.
Professional Development:

Actively participated in training programs and workshops to stay updated on product knowledge and customer service best practices.
My tenure at Positive Call Center has provided me with a strong foundation in customer-centric service delivery, honing my skills in both verbal and written communication, problem-solving, and adaptability in a dynamic work environment.

Remember to customize this experience description with specific details about your accomplishments and contributions during your time at Positive Call Center. This will help highlight your unique strengths and achievements in the role.
Position: Customer service representative
Category: Support
Experience: 2 years | English: fluent

Assisted over 20 customers to finalize their purchases worth over 
N200,000(Nigerian Naira).
Trade customers’ digital currencies and pay out equivalent amounts in Naira.
Provide prompt customer support and respond to customers’ 
enquiries via WhatsApp and Instagram.
Provided prompt customer support and updated customer records 
on a weekly basis.
Responded to customer enquiries promptly and courteously.
Served as the first contact between customers and the company and provided answers to all product and service questions.
Position: Customer service representative
Category: Sales
Experience: 7 years | English: intermediate


Respond to customer inquiries, Answer customer queries, provide product/service information, and address concerns through various communication channels such as phone, email. Investigate and resolve customer complaints, troubleshoot technical problems, and provide appropriate solutions to ensure customer satisfaction.Assist customers with order placement, modifications, cancellations, and tracking to ensure accurate and timely order fulfillment. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Empathy and patience in dealing with customers' concerns and resolving issues.
Attention to detail and accuracy in data entry and documentation.
Position: Customer service representative
Category: Support
Experience: 3 years | English: fluent


While I was working at Shell, I made sure I maintained a solid customer relationship handling questions and concerns with speed and professionalism. I received and placed customer service telephone calls. Also, I was in charge of resolving customer complaints, managing database records, and drafting status report on customer service issues. I helped in the proper growth of the company, and I have good experience with them.
Position: Customer service representative
Category: Support
Experience: 2 years | English: fluent


Whilst working in a customer service department for 2 years, for Dubai Mall, my duties were to fulfill incoming orders through CRM by calling clients to confirm their orders, notifying them of our promotional offers and taking note of their desired delivery address. 

Currently, I am not employed and I would like to develop myself in this area as I acquire more working experience.
Position: Customer service representative
Category: Support
Experience: 4 years | English: upper

With my professionalism, enthusiasm and passion for excellence, I've been able to help the companies I worked for:
*  Achieve their goals and objectives
 Increase their yearly revenue and customer loyalty
 * Acquire more customers for their companies and rank them high on peoples lists of problem-solving companies.

I have also been able to efficiently lift off the weight of administrative tasks on CEOs, managers and executives by taking on the position of being their VA ( Virtual Assitant).
With over 4 years of experience in customer service, my work experience over the years cuts across delivering exceptional customer services to customers in the companies and agencies that I've worked with such as E-commerce, Shopify, Real estate, B2B, B2C, SAAS and start-ups, some of my duties were : 

* Handling  customers with empathy and care

* Prioritizing customer's needs and  making them feel that they are loved and cared for

* Providing FAQs to varieties of customers questions

* Resolving complaints and processing orders in a timely and professional manner 

* Providing information about products or services to customers over the phone or via email or chat applications such as slack and zendesk

 * Proactively researching more ways to satisfy customers

* Requesting customers feedback and directing the feedback on improvement to the appropriate teams 

* Interacting with customers via 
  zendesk ticketing.

* Collaborating with other team members via intercom and slack 

* Managing incoming calls and customer service inquiries

 * Generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

* Explaining new or existing products or services to customers via phone, email, or live chat sessions

* Escalating issues to the appropriate teams or individuals and increasing customer's lifetime experience


My dedication, enthusiasm, and passion for excellence have been my motivation in going the extra mile to ensure total customer success resulting in customer loyalty, recommendations, 5-star reviews from customers,  more customers, and an increase in sales by over 100%.

 I also managed  various administrative tasks for executives and managers, some of the tasks were: 

* Inbox management
* Calendar management
* Travel booking
* Email management 
* Web research 
* Data entry
* Presentation
* Project management 

Taking off the weight of worrying about 
administrative tasks have helped the managers and executives that I've worked with to increase their productivity, ease the stress of administrative tasks, keep them focused on other aspects of their company's growth and boost their overall life experience.

I would love to utilize my professionalism and skills to work with you and your company in making your company great.

SOUNDS LIKE A FIT? Send me an invite and let's discuss your company further.
Position: Customer service representative
Category: Support
Experience: 2.5 years | English: fluent

With five years of dedicated experience in customer support, coupled with a degree in Architecture,  it brings a wealth of expertise that extends beyond traditional boundaries. My proven track record in delivering exceptional customer experiences showcases their ability to navigate complex situations with finesse, resolve issues, and build lasting relationships.
Worked as a technical support for Webhelp a company that supports apple customers, worked as a sales representative for mobile sales company. Have experience as a digital marketer and can use all forms of digital marketing and advertising and sales app. I worked using of Crm apps, Shopify, excel , powerpoint and so on.
Position: Customer service Representative
Category: HR
Experience: 2 years | English: fluent


My name is precious Chidera. I am a virtual assistant with more than two years experience in various capacities

Am eager to work and as such, i provide excellent and quality services and i also render good services to people who are willing to let things of their plates in other to focus on other important activities. I am your best option if you need someone to help in handling of tasks such as answer emails, routine admin and other communications, or if you want extra time for yourself 

Skill that i have required:-
-Social Media Maintenance
-Expenses Report
-Inbox Management 
-Calendar Management
-Lead generation
-Research
Position: Customer Service Representative
Category: Support
Experience: 5 years | English: intermediate


1- Sales  Representative  /  IQUAM  Restaurant  Lagos  Island,  Lagos  State, Nigeria. 

From  2011  to  2015 

Created  strategies  to  develop  and  expand  sales  of  services  to  existing customer  which  resulted  in  significant  increase  in  annual  revenue. Reached  out  to  customers  after  completed  sales  to  evaluate  satisfaction and  determine  immediate  service  requirements. Enhancedmarketing  and  sales  strategies  to  increase  profitability  and develop  organizational  pipeline. 


Sole Director  /  RBD  Crafts  Ilorin,  Kwara  State,  Nigeria. 

From  2019  to  2021 

Carried  out  day-to-day  duties  accurately  and  efficiently. Drove  operational  improvements  which  resulted  in  savings  and  improved profit  margins. Actively  listened  to  customers'  requests,  confirming  full  understanding before  addressing  concerns. Increased  customer  satisfaction  by  resolving  issues. Developed  and  maintained  courteous  and  effective  working  relationships. Worked  with  customers  to  understand  needs  and  provide  excellent service.
Position: Customer Service Representative
Category: Support
Experience: 10 years | English: upper


About 10 years of experience in customer service and sales.
Seeking to leverage my professional expertise and experience as a customer service representative.
 
Content manager 2020 - 2022
Сreating and reviewing unique content published online in collaboration with the marketing team; providing editorial guidelines to edit text and images to the most appropriate size and quality; analyzing customer needs and interests, current market trends and competitors
 Kinezis 2015 - 2020
Сoordination of a personalized rehabilitation program that meets each patient's unique needs and includes physical therapy and exercise both before and after surgery.
A major part of my daily responsibilities was advising and consulting in the office and over the phone in purpose to demonstrate and assure the customers that we know how to work with their problem; helping to implement the most convenient regimen and method of rehabilitation, which, among other things, would suit the client's budget and schedule.
 VO | Retail | Sales Manager
Increasing revenue; building strong relationships and customer satisfaction; presenting, promoting, and selling products (retail and wholesale of clothing and accessories); performing cost-benefit and needs analysis of existing/potential customers to meet their needs; expediting the resolution of customer problems and complaints to maximize satisfaction; achieving agreed upon sales targets and outcomes within schedule; analyzing the territory/market’s potential, customer needs and interests, current market trends and competitors, the potential for new products; managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
 Сomputer For You | Sales Manager | 2012 - 2013
Increasing revenue and customer satisfaction; presenting, promoting, and selling products (computer equipment and accessories); achieving agreed-upon sales targets and outcomes within schedule; compiling sales and expenses reports; processing purchase orders; maintaining records of ordered and received items.
A-Bank | Financial Analyst l 2011 - 2012
Analyzing customer applications for credit; assessment of risks associated with lending to certain customers; inspection and verification of loan documents (checking whether the documentation meets the conditions under which loans can be issued); making recommendations when developing various lending schemes; increasing the client base; active acquisition of new customers.
Position: Customer Service Representative
Category: Support
Experience: 3 years | English: fluent


A responsible, purpose-driven, punctual, and indispensable employee is at your service for your company or startup! Working in different companies, having great experience in numerous backgrounds including management positions experience - I have a plenty of skills to offer. I can become a great team player, who will undertake a large volume of work and will certainly achieve the set results. I am a very demanding and high standard person, respected by colleagues, employees, and partners. If you have a really extensive project and goals - I am ready to become a part of it!
Position: Customer Service Representative
Category: Support
Experience: 5 years | English: fluent


As a Customer Service Representative, I am responsible for handling customer enquiries on P2P payments. I also manage VIP clients, do gift card exchange. In addition, I handle phone calls, chats, sms, emails and so on.  At my previous place of employment, I enjoyed getting acquainted with the customers, finding ways to serve them better, answering their questions, giving them maximum customer satisfaction. I was constantly rewarded with positive customer feedback , setting the pace for my colleagues. I have good communication skills, attentive, good interpersonal skills, I adapt easily.

In performing my duties,  I have used the CRM (Hubspot, Zendesk) to handle  customer service operations. 

I desire to join a progressive  organization as a Customer Service Representative to utilize my skills and knowledge  in the effective running of the company by bringing good customer service. I am excited to be a part of their success story. I am currently undergoing a program to improve and sharpen my skills.
Position: Customer Service Representative
Category: Support
Experience: 4 years | English: fluent


Currently, I work as a freelance developer who’s focused on frontend related tasks, making and delivering websites and e-commerce apps based on client’s demand.
It is a nice path in all honesty, but now I feel the need to be part of a team where we develop together while having similar goals and vision.

In my previous position, I worked as an information analyst whose sole purpose was to effectively make researches and present my findings and data in multiple Microsoft Office applications for analyzing and recording.
I have a knack for making researches pertaining certain subjects and I possess great avidity for coding and learning machine languages.

Additionally, I adapt at:
Working remotely or under minimal supervision and being effectively efficient.
Working with a team or group of people to achieving a certain goal or project.
Writing and speaking with utmost accuracy and reliability.
Compose and innovate on certain thoughts and opinions for the betterment of my team and the company at large.

Although my resume covers most of the stacks I am familiar with on a professional level, I am very much flexible and reliable enough to learn new stacks and adapt effectively according to your company’s demands. I believe my talent would be of utmost use and value, positively to better the productivity of the company, as well as personal growth.
Position: Customer Service Representative
Category: Support
Experience: 3 years | English: fluent

Expanded customer base by 18% which in turn exceeded sales by 10% overtime. This led to increased customer satisfaction by 13% over three months according to reports and feedback. Implemented new strategies that increased customer retention by 30% above the company's average. Finally, received an award as " customer service representative of the year" results were based on speed, sales, quota, customer satisfaction and retention
"Customer service has been the core of my career all along. Starting with my earlier positions, you will see on my resume that I worked as a customer service representative. However my role included but not limited to, providing assistance, keeping record of customer interactions, selling products, cold calling, cold emailing, cold chatting, answering questions about the company, product or services, making changes to customer accounts, directing customer to the right department or supervisor. These and many others helped to influence the products I worked on which were geared towards increasing customer satisfaction and retention, exceeding customer expectation, increasing sales, promoting real time engagement, boosting agent experience, contributing to business growth and the overall improvement of the strategic value of the product. I was able to these and more using several tools like MS Office, zendesk, hubspot, kommo, zoom, google meet, google forms, zardama and others. Moving forward, I would like to say that I'm looking for opportunities that prioritize growth and development.
My expectations for the company would be to provide a work environment in which I can contribute to the team, receive appreciation for my contributions,  have job stability and the ability to grow with the company. Also, I'm comfortable with working weekends.
Position: Customer Service Representative
Category: Support
Experience: 4 years | English: upper

- Became the best Customer Service Representative of the month.
- Participated in training and mentoring new customer service team members, helping to improve the overall team.
- Consistently met or exceeded monthly KPI, such as customer response time and quality of consultation.
- Achieved high customer satisfaction ratings (NPS) and received positive feedback.
During my work I provided consultations to customers concerning mobile network operator services and work of the wired Internet through live chat, messengers and Social Media. 
I have experience with CRM systems and the ability to adapt quickly. I am skilled in working with large amounts of data to stay updated on product knowledge and handling conflicts or difficult customers diplomatically. I am an empathetic person, which allows me to understand customer needs.
My educational background was focused on English language learning, so I would like to combine my large work experience with constant use of the foreign language.
Among my responsibilities were:
- receiving customer questions, requests and complaints regarding financial problems, mobile network and internet connection and any other inquiries as to company's products;
- determining the cause of the problems and resolving them;
- registering and forwarding issues or proposals to the corresponding department.