lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Account manager, commumication manager
Category: Marketing
Experience: 6 years | English: pre

- 21 events were held at Bookstore «E», Poltava and Kharkiv, Ukraine;
- more than 1,000 lessons (in particular, 654 for 2022–2023);
- translation of 3 serials (7 episodes);
- 12 publishing projects (9 projects in «Ranok» publishing house; 3 proofreading freelance projects in the «Vivat» Publishing House).
Art manager, event coordinator
(from 04.2023 to 07.2023 (3 months) and from 12.2018 to 07.2019 (7 months))
Bookstore «Е», Poltava and Kharkiv, Ukraine
Moderation, organization and conducting of master classes, interactive lectures, book presentations, meetings with writers, scientists, cultural and artistic figures.

Private tutor of the Ukrainian language and literature
(from 09.2018 to the present (4 years 10 months))
«Buki», Poltava and Kharkiv, Ukraine; remote
Development of one's own training strategy, individual approach, provision of author's materials, direct conducting of classes, advisory sessions for students
to NMT, ZNO (11th grade) and DPA (9th grade) in the Ukrainian language and literature.

Subtitle translator (rus-ua)
(from 01.2023 to 03.2023 (2 months))
«Sunnysiders»; remote
Translation (from Russian to Ukrainian) of subtitles for TV series and documentaries using the «Aegisub».

Assistant to the editor and the head of the department, editor, content writer
(from 08.2020 to 03.2022 (1 year 7 months) and from 08.2018 to 03.2019 (7 months))
«Ranok» Publishing House, «Vivat» Publishing House, Kharkiv, Ukraine; remote
- editing of projects according to publishing requirements;
- organization of communication with all project participants (authors, typewriters, designers, proofreaders);
- participation in the creation of online support for projects and the promotion of the department's products in social networks;
- management of social networks and project tables (creating a content plan for the department's Facebook and Instagram pages and posts about the department's products).
As for now, I am not considering of any activities related to sales and call centers.
Position: Account manager/Community manager/Support manager
Category: Marketing
Experience: 2.5 years | English: fluent

Held 60+ successful promo-campaigns aimed to increase brand awareness and grow social network communities on Twitter, Facebook, Telegram.
The total number of followers has increased by 30k.
Ratings on review platforms were significantly increased from 3,2 to 8,8 points. (out of 10)
Community manager passionate about social networks, customer care with 2-years experience of developing strong, long-lasting relationships between the company and customers at the international fintech project.

Duties:
- Creating and publishing content on social media (Twitter, Facebook, Reddit, LinkedIn, YouTube and others);
- Advocating for the company and instant working with feedback (monitoring and managing the company's mentions, handling negative issues, complaints);
- Moderating, editing and optimizing public pages on social media channels;
- Developing brand awareness (organization of promotions, coordination of promo publications, developing a network of brand ambassadors, networking with potential partners);
- Analyzing marketing campaigns in Google Analytics and Power BI.

Support manager:

- Communicating with customers in a timely and accurate way to fulfill their requests;
- Identifying customer needs and helping customers to troubleshoot and use the service's features;
- Analyzing and reporting product malfunctions to a product team;
- Providing coherent and clear updates on tickets in different tools (Freshdesk & JIRA);
- Working cross-functionally with the user, product, business development teams, and partners to resolve issues through issues analysis and problem management.
I am looking for a remote job related to customer care/social networks. Specifically interested in art and history.
Position: Account Manager / Consultant / Support Manager
Category: Sales
Experience: 4 years | English: fluent

Acquired a deal with a 15000 USD+ potential with a 50k employees enterprise

Built a development strategy for a start up

Dealt with COO level tasks in a IT startup

Fully established the sales processes
I have been working as a Sales / Account manager for more than 3.5 years now. Most of my experience is IT-related, but I am also well-known in marketing, eCommerce, and gambling. 

During my career I worked in positions as:
- Account Manager
- Sales Manager
- Operations Manager
- Customer Success Manager
No cold calling
No LeadGen
No SDR
No prospecting
No outbound sales
Position: Account Manager, CSR
Category: Support
Experience: 1 years | English: fluent


Experience as a Customer Support Representative and Account Manager. Provided customer support via emails and tickets, hold meetings with clients, consulted about the product and onboarded new and existing clients.
Position: Account manager, Customer Care manager
Category: Support
Experience: 2 years | English: fluent


I would like to become a part of fast growing company, that has strong corporate culture  and  values.
I'm ready to provide good service to clients and really wish to  grow in the company for the common good ;)
Position: Account manager, customer care manager, smm manager
Category: Other
Experience: 3 years | English: pre


I have almost 3 years of experience working with clients.  I work in the support service in Spanish.  I speak Spanish at the C1 level and have a DELE diploma.  I am actively studying English.  I have good communication skills and learn new things quickly.
Position: Account Manager/Customer Growth Manger
Category: Other
Experience: 6 years | English: upper


Account Manager/Customer Growth Manager/ Project coordinator – 09/2021 to present
RiseApps, Kharkiv (fully remote)

Staying in touch with existing clients, increasing existing accounts by establishing regular communication with them
Understand client need, match them with company capabilities and expectations
Create Customer Satisfaction survey and Developer Enjoyment survey.  Directly work with client internal dev’s team
Build, manage and grow assigned key accounts
Work and support multiple European & American accounts
Ability to work with Atlassian tools (Jira, Confluence, Trello), PipeDrive

Account Manager – 03/2021 to 09/2021
Israel IT, Lviv

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Prepare reports on account status
Collaborate with sales, recruitment, HR teams to identify and grow opportunities within territory
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
Availability and support American and European customers regarding their needs
Proven Zoho Recruit, People, CRM knowledge

Account Manager - 06/2017 to 03/2021
Cronosell Telecom Group, Lviv

Cooperate with clients and vendors regarding B2B processing
Support clients/vendors and maintain optimal workflow
Representing company products in the world market
Carry out quality assurance tests to discover errors and optimize usability
Searching for new business cases
Develop a trusted advisor relationship with key accounts, customer stakeholders
Monitor and analyze customer's usage of our product
Position: Account manager, Customer service manager
Category: Support
Experience: 1 years | English: upper


I have 5 years experience referred to customer care position in agricultural, advertising and banking areas.
It would be perfect to work as account manager (B2B or B2C) with possibility to use my experience in customer care area. And I would love to obtain new knowledge, especially technical.
Position: Account Manager/Customer service representative
Category: Support
Experience: 5 years | English: fluent

1. Education
2008- 2014 – V. O. Sukhomlynskyi Mykolaiv National University. Foreign faculty (English, German). Master Degree.

2. Languages:
English – Advanced
Russian – Advanced
Ukrainian – Advanced
German – Intermediate

3. I have completed IT-recruiting course at IT-recruiting Indigo school in 26.11. 2018.
Account Manager (02.2019-now)
- developing long-term relationships with a partner;
- collecting and analyzing data to learn more about consumer behavior;
- finding the best solutions that satisfy our and their side in payment disputes;
- monitoring of discrepancies, bidding activities (both sides);
- collaboration with tech team concerning technical issues or specific integrations;
- traffic/demand analytics;
- making notes in CRM. (Hubspot, Google docs);
- payment tracking;
- skype calls;

IT Recruiter (10.2019 -04.2020), part-time position.
- hiring the talents to technical and non-technical positions;
- reporting on hiring progress;
- leading the inner database.

Customer Service Agent / Content specialist (QC)
11.2014 - 11.2018
- providing product and service information (sales/support); 
- resolving product and purchasing issues by E-mail, chats, and sharing the knowledge about the product; 
- identifying, researching and resolving customer issues using company policy;
- checking the quality of content, control, and analysis of the reasons for product returns, quality control of completed projects in accordance with the documentation, description of mistakes and their fixation using the Lightshot plug-in;
- working with Excel tables, Google forms, and Thunderbird mail agent. 

Crewing operator
08.2013 - 10.2014 
- working with seafarers (searching of crew members, correspondence, conducting clients’ base, phone calls);
- working with certificates of seafarers (checking, scanning, filling of forms, registration to the database); 
- checking the level of language skills;
- day shift
- positive atmosphere
- space to grow mentally and financially
Position: Account Manager, Customer Succes, Customer service, Junior PM
Category: Sales
Experience: 8 years | English: fluent

Initiated and coordinated the development of a service vision and service quality assessment procedure for the team of 10 experienced Account Managers, then expanded to the whole service department. Successfully introduced the segmentation of high-value users on a company level, allowing to build tailored solution for specific needs. Successfully conducted and coordinated the process of employee training. Currently have a full ownership of a project to develop a loyalty program for high-value clients. Serve as an escalation point for challenging service requests. Expereinced in public speaking and presentation.
As an Account Manager at InnoGames in Hamburg, Germany, I have full ownership of the development of a fully-fledged loyalty program for high-value players. I collaborate with Game Project Management, Analytics, and Marketing departments to find the best solutions for the target audience. I initiate and coordinate the implementation of new services and features for high-value players, monitor churn trends and gather direct feedback from players. Create content for email l campaigns targeted at high-value players, sustaining its KPIs. 

At Plarium, Kharkiv, I performed a support quality check for the Account Management and Customer Support department of 20 employees. I initiated and curated the creation of an updated service model and service quality standards for the Account Management team. I created a new support quality check procedure, along with a set of essential guidelines for daily use in the team. From scratch, I built a user-friendly knowledgebase for the internal documentation. 

My first position at Plarium involved monitoring retention and financial KPIs of 200 high-value players to offer proactive assistance in case of negative trends. I worked directly with high-value player accounts, building and nurturing relationships with them to strengthen their loyalty and maintain their retention. I also developed new activities aimed to improve player retention and payments. Additionally, I performed an internal support quality check for the team of experienced Account Managers.

I started in 2013 as a technical support agent at Namecheap Inc in Kharkiv and later was promoted to a supervisor to oversee and manage newcomers' work in the department.
I value teamwork, open information and feedback sharing, and clear expectations and procedures in the team. Looking for a B2B position: building and nurturing relationships with key accounts. I can also be useful in a customer service lead/management role, where improvement and new processes are needed, as well as junior project manager/associate, especially on game projects.
Position: Account manager, Customer success
Category: Other
Experience: 4 years | English: fluent


• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Forecast and track key account metrics. Client portfolio 200+accounts. 
• Responsible for accounts renewal and upsell. Grew annual revenue from 1M to 2M.
• Monitor and analyze customers' usage of the product. Received an average 88% customer satisfaction rating to date. 
• Responsible for working with the sales team to onboard and integrate new clients and developing existing client relationships.
• Liaise between the customer and internal teams.
• Overhauled client onboarding process, which improved client engagement by 55%. 
• Assist in creating training courses and educational materials for other department members.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
Position: Account Manager / Customer Success
Category: Other
Experience: 5 years | English: fluent


Head of Market Team and Global Relations Manager at MatchOffice (since 2019)

- Coordinate the Customer Success team of 4 people;
- Identify team goals and evaluate team progress;
- Collect and analyze data to identify industry trends to structure KPIs and identify tactics for team;
- Communicate with clients to shape their program in order to meet their KPIs;
- Sign up new clients;
- Manual and Automated (Zapier) e-mail marketing campaigns;
- Reporting to top management;
- Client surveys management and production;
- Handling bookkeeping, accounting operations.
- Recruit new employees.- Coordinate the Customer Success team of 4 people; - Identify team goals and evaluate team progress; - Collect and analyze data to identify industry trends to structure KPIs and identify tactics for team; - Communicate with clients to shape their program in order to meet their KPIs; - Sign up new clients; - Manual and Automated (Zapier) e-mail marketing campaigns; - Reporting to top management; - Client surveys management and production; - Handling bookkeeping, accounting operations. - Recruit new employees.
Skills: Customer Success · Account Management · Data Analysis · Software as a Service (SaaS)

Market Assistant at MatchOffice (2018-2019)

- Handle daily operational tasks and website administration;
- Provide customer support by e-mail and phone;
- Research and sign up new clients (B2B);
- Prepare and carry out e-mail marketing campaigns;
- Prepare reports regarding turnover, customer income and churn;
- Carry out annual industry and client survey reports;
- SMM.

Sales Representative at ZoomSupport (2015-2018)

- Provide technical support to English speaking clients;
- B2C sales and upselling of remote software service;
- Managing CRM data (Salesforce).

Helpline Agent (UK Embassy, VFS Global project, 2014-2015)

Provide information to applicants via phone and chat, register information in CRM, escalate priority issues, handle and resolve customer complaints.
Position: Account Manager/Customer Success
Category: Sales
Experience: 5 years | English: upper


Customer Success professional with 5+ years of experience in building and maintaining strong client relationships. Proven track record of driving customer satisfaction, retention, and revenue growth through strategic account management and proactive support. Highly skilled in identifying customer needs, providing effective solutions, and helping customers adopt innovative modules to further drive value into their business.
I expect that my new job will provide me with opportunities for professional growth and development. I hope to work in a collaborative and supportive team environment where I can learn from my colleagues and contribute my skills and expertise to the organization. I also anticipate that my new job will come with clear goals and expectations, as well as regular feedback to help me improve and excel in my role.
Position: Account manager, Customer Success, Business Development manager
Category: Support
Experience: 6 years | English: fluent


Experienced Customer Service Support Manager with a demonstrated history of working in the internet industry. Skilled in English, Customer Service, Italian, Customer Satisfaction, and Quality Assurance. Strong support professional with a Bachelor's degree focused in Foreign Languages and Literatures, General from Gorlivka State Pedagogical Institute of Foreign Languages.
Position: Account Manager, Customer Success, Customer Support
Category: Support
Experience: 2 years | English: upper


My name is Valeriia, I’m 25 y.o. and I’m a passionate team player. I have a huge experience in customer service, so providing the greatest service for the customers is my top priority.

I started my career in Hospitality and then decided to absolutely change my sphere, so I came to IT. I’ve worked in cryptocurrency exchange company, then moved to Ukrainian IT company that creates and optimizes ads on Facebook and Google automatically. 

My main duties are responding to customer queries in a timely and accurate way, via calls, email, or chat, identifying customer needs and helping them with our app installation, analyzing Facebook ads results and sharing suggestions for their improvement, gathering customer feedback, and sharing with our Product, Sales and Marketing teams, assisting in training newcomers Customer Support Representatives.

I’m looking for a long-term working relationship where I can show my potential and grow within a company.
Position: Account Manager, Customer Success, Junior BA
Category: Support
Experience: 4 years | English: fluent

Helped Bizzclick go through a very volatile period. Worked through and negotiated considerable payment deductions and refunds with multiple partners.

At Mobfox had the main task of increasing the spending of demand-side partners. Profit from these partnerships increased 5.5x times during the first six months and doubled in the next six months. 

At Gravitec.net negotiated and supervised the company's launch on the new marketplace.
Lead Gravitec.net to the finals of Vestbee's Startup of the Month Challenge.

At Radugar, created a single comprehensive report for all primary company's KPIs.
At Bizzclick I am completely focused on managing both supply and demand side partnerships as tasks are split between the team members clearly. Mainly I was completing analytical tasks on partners' performance, communicating with them on a daily basis, and working on the ad-hoc requests. 
All the work is in the in-house platform. 
For custom development tasks and their further monitoring used Jira, and for daily tasks - Trello. 

At Mobfox my primary responsibility was managing 
and optimizing demand side partners.
But also had to complete ad-hoc tasks on monitoring ad quality, assessing spending on 3rd party services, and onboarding new demand and supply partners.
For custom development tasks and their further monitoring used Jira, and for daily tasks - Trello. 


At Gravitec.net I spent 40% of my time working with new and existing customers + 60% on business development projects.
The main responsibilities at the company included customer onboarding, support, developing a strategy of using the product + fundraising, linkbuilding, and affiliate marketing.
Experience in lead generation of both potential customers and potential partners.
Mostly used G Suite, ClickUp, Slack, Miro, Reply.io, and Trello.
Assisted with launching a new company's product called Piar.io with similar responsibilities.


At Radugar (or RIMarkets) worked as a Data Analyst.
My main tasks were data visualization, creating financial and management reports for the company's executives and team leads, and updating CRM. At first, we used Power BI but management decided that Excel visualization would suffice.


I am looking for a company with transparent professional growth. The most experienced in client-faced positions but looking forward to working with data and business analysis.

Note. I didn't leave Mobfox for Bizzclick, it is contract employment from a company I can't disclose i.e. I work at the same company since August 2021.
Please, no forex and gambling.
Position: account manager, customer success manager
Category: Project Manager
Experience: 5 years | English: fluent


work with incoming requests from potential customers; identification of needs, assessment of the prospects of potential customers;support all pre-sales activities of the company; informing potential customers and new partners about the main features, principles and advantages of working with the company; registering partner`s deals and providing them with testing environment, cooperation with partner on customer`s requests; sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process outgoing calls to the existing partner and customer`s database; participation in various events of the company in order to attract potential customers and partners for cooperation; preparing reports for vendors and companies sales team, making changes on projects on vendor portals, maintaining small deals under 5K.
Position: Account manager, Customer Success manager
Category: Sales
Experience: 4 years | English: fluent

I have a big work experience in sales and account management, dealing with native speakers from the UK and Germany.
Career summary:
Account-Manager
07.2020 - till now
German Centre "Ahrens & Schwarz", Ltd. Kyiv (Law firm)
-	Consulting German company owners, business managers via tel., e-mails regarding placing in a job of Ukrainian employees in Germany;
-	Interpretation at the meetings of the German chief executive with Ukrainian clients;
-	Preparation of documents for placing in a job in Germany;
-	Consulting German clients regarding marriage in Germany and Ukraine;
-	Preparation of documents for procurement of visas.

Sales Manager to English and German speaking customers
01.2019 - 06.2020
Apricot Global Ltd., Kyiv (Online-Farmacy)
-	Cold, warm and hot calling English and German customers;
-	Consulting them about the products and their use;
-	Sending the offers via WhtasApp, e-mails;
-	Order finalization;
-	Sales plan fulfillment.

Sales Manager
07.2015 - 08.2016
Hayat Estate Ltd., Kyiv (Real estate company (Turkey, Spain, Montenegro, Thailand real estate);
 
-	Calling and supporting new and existing Ukrainian clients;
-	Primary consulting of clients concerning real estate abroad (Thailand, Spain, Turkey other countries);
-	Selection and presentation of foreign real estate objects to the clients according to their interest or request;
-	Inviting clients to seminars, webinars;
-	Participation in exhibitions and seminars;
-	Monitoring of real estate market;
-	Weekly reporting.

Educational Training
SkillUp
Skills: Writing test documentation: bug reports (Jira), test plan, check-lists (TestRail), test cases (TestRail).
-	Manual testing;
-	Functional testing;
-	Regression testing;
-	Tracking systems (Jira, Mantis, Trello);
-	Basic knowledge in DevTools;
-	Test design techniques;
-	Basic knowledge in HTML, SQL;
-	Mobile App Testing.
Now Iʹm eager to join international projects, where I can develop myself as a Account manager or Customer Success Manager in IT branch using English and German languages.