lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support Engineer
Category: Support
Experience: 5 years | English: fluent

Quick promotion to leading positions in several companies due to my outstanding communication and technical skills, goal-oriented focus, proactivity and leadership.
Robust experience in Technical Support with:

- Enterprise B2B and B2C support via calls, emails and chats
- Platform monitoring, L1-L2 tickets resolution and Root Cause Analysis afterwards 
- Account Management and Business Analysis
- Collaboration with Development, QA and BA teams on supporting clients’ solutions 
- Building bots on a low code platform that involved using API and HTTP requests, JSON and XML formats, Postman
- Throughout my tasks was involved in checking Logs in CloudWatch on AWS, using PHP scripts to pull SMS logs from the Voice provider database

Experience and familiarity with:

- SDLC, Video Streaming support, Jira, Zendesk, Monday, GitHub, Confluence, Trello, Miro, Technical Specification Writing, Team Viewer, VMware, FFmpeg, Docker
Open-minded and friendly team, a product that impacts human lives, professional management, a perspective of career growth.
Position: Technical Support Engineer
Category: Support
Experience: 5 years | English: fluent

Certificates:
AZ-900

Created a knowledge base from zero for customers and team.
Help to automate several processes in our CRM system.
Implemented several solutions in order to find additional bugs on the platform.
September 2017 - February 2019
Technical support engineer at Ciklum

Resolving issue on client's request
Monitoring customer events and troubleshooting issues with them.
Creating a knowledge base for customers and our team.
Working with IP/TCP configurations.



February 2019 - October 2019
Customer success manager

Providing consultation for users about the product.
Resolving issues on customer's requests.
Manual testing platform in order to find bugs and issues on it.
Close collaboration with QA and data science teams.
Working with CMS, Testreil, and Jira.
Analyzing product on prod in order to find issues in the early stages.
Integration customers platform to our system.

October 2019 - February 2021
System Engineer

Working with customers requests;
Monitoring system functionality and health status;
Working with tickets according to the SLA;
Testing new functionality on the system and web platform;
Troubleshooting issues on Azure and solving them;
Appropriate escalation of the issues to the different departments;
Making additional configurations of the system in Azure;

SOC agent:
Resolving tickets that are related to security issues;
Working with firewall configurations;
Primal investigation on issues, that are related to SOC activities;

February 2021 – February 2022
Site reliability operation analyst/Incident & Escalation Manager

Troubleshooting issues on the platform; 
Creating a knowledge base for employees and users;
IMOC (Incident manager on call)
Creating runbooks and alert description
Managing alerts;

February 2022 - Current date
Technical support Engineer (L3):

Resolving issues on customer's requests;
Working with Mongo DB (Studio 3T);
Helping QA to find bugs on the platform and the root cause for them;
Working closely with Devs in order to find the root cause for the P1 incidents;
Providing training for employees on how to work with the platform or solve issues.
Willing to work in a small company or startup.
Position: Technical Support Engineer
Category: Support
Experience: 4 years | English: upper

Performed the basic setup of Apache, Apache Tomcat, Nginx, IIS (6–10), GlassFish, and NodeJs. Collected statistics and created several multi-staged internal procedures and guides that helped the department to add a new service to the company's repertoire and, in the end, profit from it.

Created several onboarding, training programs and mentored new hires in the early stages of their professional development.
Support Engineer - Provided pre-sales and technical support related to SSL/Hosting/webserver administration via Live Chat and Support Ticket systems.

Subject Matter Expert - Provided L2 support for internal clients.

Trainer-Supervisor - Organized training and supervision process of new employees and guided them through the initial stages of their development in my field.
Position: Technical Support Engineer
Category: Sysadmin
Experience: 8 years | English: intermediate

I open to new knowledge and like to learning and share my.
I have a good experience in support projects, systems and users
•	Systems Installation, configuration & upgrading security solutions. 
•	Software & Hardware purchasing. 
•	Installation Windows operating systems and deploy client software.
•	Manage and maintain Windows based networks.
•	Support and troubleshoot client issues.
•	Install server and network equipment.
•	Manage firewall configurations.
•	Manage all IT Vendor relationships.

•	Inventory Control for servers and components at multiple locations.
•	Hardware & software maintenance on mission critical systems.
•	Planning and coordinating equipment moves.
•	Planning and coordinating new equipment installations.
•	Documentation of operations and procedures in detail.
•	Proactive and independently work on projects and programs.
•	Manage Active Directory and e-mail environments.
•	Manage group policy to reflect corporate policy.
Position: Technical Support Engineer
Category: Support
Experience: 6 years | English: fluent

- Good organizational and leadership skills. I'm leading a team of 5 people in my current role.
- Built a simple UI interface from the Figma mockup for one of our Premium clients, which they are still using in production. Had a chance to do that instead of the developer and succeeded.
- Great spoken English
Technically strong support engineer with 6+ years of experience, great 
 written and spoken English, outstanding troubleshooting, and communication skills. 2+ years of experience working with FrontEnd technologies(HTML, CSS, JS, ReactJS). Have a few projects on GitHub written on ReactJS and some projects are written on vanilla JS. I have experience working with Rest API, API documentation, and good knowledge of OpenAPI specification (2.0 and 3.0+). Experience using browser developer tools in solving HTML/CSS-related issues for customers. Looking for a position where I would be able to apply and improve my skills while solving clients' requests.
Position: Technical Support Engineer
Category: Sysadmin
Experience: 5 years | English: intermediate

For the past year I had position at Network Integrator, as a result I have experience with 
datacenter solutions (Cisco switches/routers, Cisco ACI Fabric). Have good experience with 
Wireless Radio site Survey (Ekahau), Radio planning (Ekahau).
In 2017-2020 I had a position of Technical Support Engineer in ISP with 55 000 customers 
and about 4 thousand units of active network equipment.
At the time when I was working as a NOC Engineer, I also had duties as a Customer 
Support Manager - the experience of communications with end customer allows you to better 
understanding configuration and operation of network
Technical Support Administrator
Splynx - billling system solutions
from 07.2022 to 05.2023
Writing of correct answers on tickets
Troubleshooting of: network issues,  billing issues,  issues with third-party integrations, Linux issues

System Analyst 
S&T – IT integrator
from 01.2021 to 07.2022
IT integrator – design, development, integration and support network solutions (Cisco Data Center 
solutions, Cisco Application Infrastructure Fabric), Wireless radio survey / radio planning (Ekahau)

NOC engineer
AVATOR Internet Service Provider
from 01.2018 to 12.2020
Maintenance, design, configuration and monitoring of the provider network.

System engineer/Support manager
from 10.2016 to 10.2017 (1 year)
amhost.net, (server rental, maintenance and support)

System Administrator
from 09.2014 to 10.2016 (2 years 1 month)
AN "Priority", (Real estate)
Deployment of infrastructure, monitoring and support of PC and local network of 100 computers.
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: upper


Technical Support Engineer (L2)
Gambling
- Following the entire Incident Management workflow;
- Assisting with Problem management
- Creating, tracking Hight urgency incidents on production, quick escalation for a solution to the responsible team
- Working with logs (ELK), business and technical metrics (Grafana), alerting (Pager Duty)

Customer Support Spesialist (L1)
FinTech
- Processed requests and assistance for customers via chat/phone 
- Maintained hight success rate on first-call/chat resolutions
Position: Technical Support Engineer
Category: Sysadmin
Experience: 0.5 years | English: upper

Charismatic team player with a great desire to improve themselves.
I handle the technique perfectly. I use a computer at the administrator level to solve all possible problems. Fluent in Ukrainian and Russian, English - Upper-Intermediate level (B2).
At an advanced level, I know Microsoft Office, worked with Adobe Photoshop.
I have experience with PC virtualization using VMware and Hyper-V hypervisors. 
I learn quickly, I am ready to learn something new and consolidate already acquired skills.
Technical Support Engineer

- Operating system virtualization, hardware virtualization, network virtualization (Hyper-V and ESXi)
- Creation of virtual storages
- Creation and configuration of networks based on TCP/IP protocol
- DNS and DHCP server configuration
- Creating clusters (Microsoft Failover Cluster)
Position: Technical Support Engineer
Category: Other
Experience: 2 years | English: upper

Technical Support Engineer
Playtech
July 2020 - now
• Working with command line interfaces - Linux
• Log analysis (Loki)
• Support cases investigation and troubleshooting
• Services and systems monitoring (Grafana)
• Creation of technical documentation for internal usage
• Aplication testing (bug reproducing)


Technical Support Engineer
Boosteroid
April 2020 - May 2020
• Working with command line interfaces - Linux
• Log analysis (Kibana)
• Support cases investigation and troubleshooting
• Services and systems monitoring (Grafana)
• Creation of technical documentation for internal usage
• Aplication testing
Technical Support Engineer
Playtech
July 2020 - January 2022
- Working with command line interfaces - Linux
- Log analysis (Loki)
- Support case investigation and troubleshooting
- Services and systems monitoring (Grafana)
- Creation of technical documentation for internal usage
- Application testing (bug reproducing)

Technical Support Engineer
Boosteroid
April 2020 - May 2020
- Working with command line interfaces - Linux
- Log analysis (Kibana)
- Support case investigation and troubleshooting
- Services and systems monitoring (Grafana)
- Creation of technical documentation for internal usage
- Application testing

Quality Control (Call Center)
Depositphotos
November 2019 - April 2020
- Reports creation in Excel, Google Sheets
- Work with Confluence, Jira
- Creation of analytical reports

Freelance Graphic Designer
March 2019 - March 2020

Personal Translator (Spanish)
ONG "Niños de Ucrania y Andalucia"

Sales Agent/Customer Support
December 2017 - Present (part-time work)
Financial Company

Medical Laboratory Assistant (Intern)
Hospital Dr Peset, Spain
Position: Technical Support Engineer
Category: DevOps
Experience: 2.5 years | English: intermediate


Technical support of servers (Windows) and working on customers issues
•	Troubleshooting technical issues.
•	Diagnosing and repairing faults at the configuration level.
•	Providing timely and accurate customer feedback, talking customers through a series of actions to resolve a problem.
•	Testing and evaluating new releases.
•	Document technical knowledge in the form of notes and manuals.
•	Automation of the installation process using PowerShell and batch.
Position: Technical Support Engineer
Category: Sysadmin
Experience: 2 years | English: intermediate


- technical support of the company’s products and related systems;
- communication with customers (in English);
- system malfunctions troubleshooting;
- OS administration;
- issues investigation
Position: Technical Support Engineer
Category: Support
Experience: 11 years | English: upper

Saved more than 1mln usd for a big multinational company
Technical support, Troubleshooting, Development, Systems Administration, Management, Analysis, Python, JavaScript, Java, SQL, NoSQL, Linux, Windows, AWS, Bash, K8s, Docker, Ansible, Git, CI/CD, GitLab, Jenkins, Monitoring, ELK, Grafana, DataDog
Position: Technical Support Engineer
Category: Support
Experience: 2.5 years | English: fluent


Troubleshooting network issues in customer's LAN networks, GPON networks and WAN networks.
Configuring network devices such as switches, routers and ONU-terminals.
On-boarding new customers.
Assisting system administrator, helpdesk and network technician on daily bases.
Network monitoring.
Handling customers tickets, elevated by other departments.
Defects root causes investigation using Windows Events and applications logs.
Troubleshooting software issues on production, staging and development stages.
Managing internal SQL based databases, Salesforce, Jira and SaaS console to keep information up to
date.
Malware behavior analysis, investigation of various infection scenarios.
Creating workarounds for existing software issues.
Scheduling & participating in remote sessions with customers.
Cooperation with R&D, DevOps and every other team.
Online consulting for sales managers and tier 1 & 2 support teams.
Reproducing customer's environment for troubleshooting & investigation purposes.
Providing first-line response for all security-related events, alerts, and incidents.
Malware behavior analysis, investigation of various infection scenarios.
Assisting and following up customers with enrollment, configuration product after on-boarding.
Working with Sales department.
Scheduling and participating in remote sessions with customer.
Position: Technical Support Engineer
Category: Sysadmin
Experience: 3 years | English: intermediate


Troubleshoots network connectivity and server performance issues for the users
Remote control toolset and software distribution experience
Good hardware/software problem resolution skills
Excellent communication skills supporting both customers and peers of varying levels of technical ability
Knowledge of the principles of electronic/computer system and fault finding
study and improve my skills
friendly team
Position: Technical Support Engineer
Category: Sysadmin
Experience: 1 years | English: intermediate

Nowadays I finished Google IT support professional course and got a certificate. I like to help people with remote connection on Anydesk or Teamviewer.
Veeam Backup, Veeam agent for Windows backup, File History. Avaya IP phone, Aruba access point, IP camera installation and configuration. Exchange mail server connection for users. Symantec End Point Management and Wsus server monitoring and auto update for clients. Detect Hp and Xerox printer errors . change the parts and install printer drivers. Network home folder adding for each AD users. Remote support to users over TeamViewer and Anydesk. VMware Vcenter converter back up full disk. iVMS Finger Print configuration and add new users for employees. ID scanner : adding attendants list to application and test with scanner. Assist employers with user side helps like adding printers and network problem troubleshooting. Replaced and repaired parts of desktops and notebooks. Configures and placed projectors in classrooms. Researched and found help for HP workstation Windows 10 updates whitch brought BSOD. Formatted Windows 7, 8.1, 10 and installed programming, 3D modelling, system, graphic and web design progams. In Active Directory creatd Bulk users and resetted passwords for AD users, Local. Domain administrator and BIOS passwords.Supporting end-users with file sharing . permissions, file transfer in Lan network over RDP connection. Maintenance, update and format users's computers and install office, design and antivirus programs. I want apply Sysadmin based works like IT Support Specialist, Junior Sysadmin.
I want to learn new technologies in a non-stop developer IT world , specially in cloud computing. That is my goal
Position: Technical Support Engineer
Category: Sysadmin
Experience: 2 years | English: upper


Voip engineering,  
system administration(linux,windows),
Network skills (TCP/IP, RouterOS,
Iptables,firewalld)
asterisk,theoretical knowledge of Git, Docker, Python,zabbix,nginx,nagios,windows server, mikrotik administration, trigger handling, SQL administration, helpdesk, administrating many projects via technical supporting, parsing logs to identify problems. Team Leading Technical Support Dep.
I am a VoIP engineer with 2 years of experience, I have HelpDesk skills, since I started with technical customer support. I want to find a job in which I can learn something new, as well as use the already accumulated knowledge. Open to any suggestion that may interest, I try to quickly learn something new and always open to something interesting.
Position: Technical Support Engineer
Category: Other
Experience: 5 years | English: intermediate

1. The conclusion of contracts with the key customers for amounts over 500 000 UAH.
2. Increase in sales volumes to existing clients by 10-15%.
3. The successful implementation of theoretical and practical training of foreign customers to work with the devices and software in Georgia.
4. The successful commissioning of the system of military voltage standard. Carrying out of the state tests on the customer side (military unit ВЧ A0785), followed by making operational.
- Windows (8.1\7\XP\2000\98), MS Office, Internet browsers – an experienced user;
- TCP/IP networks - an experienced user; 
- Experienced in sales, negotiation, contracting, reference documents creation and transactions; 
- Experienced in translation of technical documentation from English to Ukrainian / Russian and vice versa;
- Solid experience with information systems and various measuring equipment, incl. HVAC;
- Work experience with metrology services;
- Work experience with website administration (Magento);
- Knowledge of electrical engineering; 
- ITIL/ITSM - basic knowledge;
- Software testing - basic knowledge; 
- SQL - basic knowledge.
Interesting projects. Professional growth. Friendly staff.
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: intermediate

97% of customers happiness score for 3 years.
Worked at the international hosting provider, helped our clients succeed by resolving their technical (starting from easy CMS such as WordPress, ending in more detailed hosting services such as VPS. I have experience in managing websites, talking with clients, and managing VPSs), billing, and product related questions.
I want to try myself in a small, developing project
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: intermediate

I work in the support service (more than 3 years)
There is experience in shift work. Working with large companies and with different domains.
I am a self-motivated team player who works well independently with minimal supervision as well as within a team.
• Work in accordance with SLA priorities. 
• Setting and monitoring alerts in Grafana. 
 • Working with the GCP logging system; Analysis of logs to identify errors. 
 • Custom ticket system + Jira/Confluence
 • work and communication between teams to quickly resolve product defects.
• Creating and managing inner Jira/Confluence documentation.
Position: Technical Support Engineer
Category: Support
Experience: 1 years | English: pre


Working with Zabbix and Grafana.
Configuring network devices.
Writing Bash scripts for automatization.
Network troubleshooting.
Learn and improve Python skills in automatization. 
Working with a Python-based projects.
Position: Technical Support Engineer 2nd line+
Category: Support
Experience: 2.5 years | English: fluent


I've been working with different teams worldwide: NA, LATAM, EMEA and APAC with no issues while communicating and troubleshooting issues. More than 80% of cases were solved or provided with proper solutions without escalation. I'm a quick learner and a good troubleshooter with the ability to dig deeper into the source code and log files.
I do not want to have flexible shifts, having stable shifts are better for work-life balance.
Position: Technical Support Engineer, Automation Engineer
Category: Sysadmin
Experience: 8 years | English: upper


Professional Technical Support Engineer - 8 years:

Technical skills:
- troubleshooting any types of product issues both application and infrastructure nature;
- configure scenarios considering use-cases;
- performance troubleshooting and tuning;
- preparing workarounds and custom solutions.

Works with different stacks of technology, such as:
Linux
Kubernetes
Docker
Ansible
Terraform
Jenkins
Apache/Nginx
Node.js
AWS
MongoDB
RabbitMQ
MySQL
OracleDB
Cassandra
Elasticsearch
Grafana
Prometheus
Fluentd

- code debugging:
Python 3
javascript
java
C++
- performance testing;
- understanding of Networking TCP/IP and DNS, network configuration;
- understanding of RADIUS/DIAMETER, SIP/RTP protocols;
- email servers configuration and troubleshooting;
- understanding SSO, Active Directory.

Soft skills:
- mentoring;
- preparing runbooks and guides;
- managing group of 3-6 people
I would like to:
- troubleshoot global technical issues;
- eager to make some part-time automation projects for my portfolio.

What I don't want to do:
- resolve simple technical issues;
- replies to customers in a rush to meet SLA/KPIs even if I don't make any progress.
Position: Technical Support Engineer (but now I'm looking for - Trainee/Junior manual/automation QA)
Category: QA Automation
Experience: 7 years | English: intermediate


Communicating with customers and consulting them on how to solve technical issues
 Troubleshooting and optimizing OS's work (Mac / Windows) remotely
 Identifying and resolving software issues
 Handling customers inquiries and complaints
 Configuring of data backup and restore procedures;
 Finding the cause of software crash and fixing it;
 The usage of bash commands for troubleshooting;
 Applications troubleshoot;
 Mac OS, iOS, Windows troubleshoot;
 Peripherals setup;
 IoT devices troubleshoot;
 In-depth knowledge of Mac OS.
 Reporting in SalesForce CRM.
I have basic knowledge of HTML, CSS, JS, MySQL (study at Logos IT Academy (Frontend), Epam TA JS courses). Also self-study of testing. so I want to continue in this direction
Position: Technical Support Engineer/Customer Service
Category: Support
Experience: 11 years | English: fluent

Over 1,500 support tickets attended in different modalities (inbound & outbound phone calls, emails, chats).
An average of 4.8 customer support rating.
Supported customers across North America, Asia, Europe, Middle East, and Africa.
Currently a freelance Office 365 administrator.
Over 18months of Microsoft Office 365 Deployment and Administration (support).
About 12Months of Installing and supporting Oracle Hospitality Software (Point of Sale) in top hotels (Hilton, Sheraton, FourPoints, Radisson Blu etc.) within Nigeria.
Web design and management/content management.