lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Specialist (German)
Category: Support
Experience: 1 years | English: intermediate

Establishing relationships with foreign partners
Organization of work of employees in other countries
Improved customer experience
I am a well-organized and motivated specialist with knowledge of German and English languages and experience in Customer Support, Administration, Coordination, Office Management, Recruiting and HR Management.
I have worked closely with the German job market and established relations with foreign partners.
Position: Customer Support Specialist/Head of Support
Category: Support
Experience: 4 years | English: intermediate


More than 4 years of experience in the field of support, 2.5 years as the head of customer support service. I can be in any chain, from an ordinary customer support operator(specialist)  to a head of support, I have experience in managing a team of more than 10 people, establishing work processes, building integrations, creating a working atmosphere in a team, motivation systems, KPI systems. Working with different chat systems. Building a successful team whose main goal is a satisfied customer

Management
Can be a lead of a group for 10 people and organize it for performance work. 
Can create integrations for projects
fast learner
scripting
work with chat systems
work with integration systems


Communication
 With my experience I can quickly find and resolve customer problems. We focus on customer satisfaction and product value
Have experience in training new features for the support and sales team. (Prepare documentation and provide needed trainings focused to work with new systems
Know languages(english, russian, ukrainian)
IT:
Experience in OS Windows:  WinXP\7,8,10\ Windows Server 2003\2008\2012\2016
Experience in Online and offline services: MS Office, Google Sheets, Google Forms, Coggle.it,  Zapier, Automate.io
Work with the Intercom system.
Experience in CI\CD:  Jenkins, Teamcity
Work with bug tracking system: Zendesk, JIRA, Jira service desk, Gorgias, Helpscout, ManyChat, LiveAgent
Position: Customer Support specialist, IT Helpdesk
Category: Support
Experience: 8 years | English: fluent


Worked in a customer support for the company Innovaway, based in Italy, for 5+ years. Was supporting fashion brand Fendi, all their employees.
Currently working for the company Scoutgaming in their branch in Ukraine. This company has its products in gaming industry (fantasy betting). Supported their customers. I can fluently speak English and Italian, I lived in Italy for more then 7 years.
Position: Customer support specialist L1 Middle Customer support specialist
Category: Support
Experience: 1 years | English: upper

I am bilingual in English and Polish languages.
Certified Project Manager.
Experienced Customer Service specialist with 1+ years of experience.
I have so far been able to develop into a great customer support specialist here in Ukraine while working with a United Kingdom-based platform.
My journey started in Poland and I am bilingual in English and Polish languages.

Creative problem-solver with the ability to quickly identify problems and define solutions, strong analytical and problem-solving skills, and high motivation. 
I schooled in Hillel IT school to improve my skills and build a strong career.
Stable and challenging role in an international or foreign company.
Position: Customer Support Specialist/Lead
Category: Support
Experience: 6 years | English: fluent


My first working experience as Customer Support specialist started back in 2017 when I joined Namecheap Inc. company as a junior specialist. My working day mostly consisted of working in Live Chat with basic Support requests. Later I was promoted to middle specialist and my responsibilities included working with chats, tickets, full spectre of support requests related to my department (domain names). Additionally, I performed quality control reviews for my colleagues as a separate task and helped my TeamLead with occasional requests.

I moved to the current company in the end of 2020 and occupied position of middle Customer Support Specialist at first. At the project we had at that time, our team was also responsible for Level 1 manual QA process. In one year here I started performing TeamLead duties (creating reports, performance reviews for team members, communicating with leads from client side etc.)

I have several years of experience in working with different Customer Support platforms (Kayako, FreshService, ServiceNow) as well as communicating with other staff members in both russian/ukrainian and english. My current team is distrtibuted around the world, so we communicate in english with each other on a daily basis.
Position: Customer Support Specialist / Manager
Category: Support
Experience: 3 years | English: fluent


My working experience lies in the customer support field for over 2 and half years and I feel that I am good in dealing with customer’s requests, providing the information based on the FAQ, Knowledge Base. I consider myself to be also strong at bugs reporting, handling complaints, offering alternative ways of resolving user’s issues. I worked approximately 1 year at the position of the customer specialist until I has been promoted to the shift manager role. The new position is also customer related, but includes the wider scope of duties like creating the dedicated presentations and agents training, providing the feedback about the processed tickets/chats (quality assurance part), complaints resolving and assisting the employees with difficult ongoing cases, facilitating the workflow, making the entrance much more comfortable for the newcomers. But I am ready for the new challenges at the moment and want to find a company to build a career putting long-term goals and ready to be flexible due to the changes inside the firm.
Position: Customer Support Specialist, Onboarding Specialist, Coordinator, Team Leader.
Category: Support
Experience: 3 years | English: upper


4 years of experience in working on different positions,
such as team leader, customer support expert,
onboarding coordinator etc. I am looking to gain new
experience which can make me versatile in order to
perform various work tasks. Ready to improve
qualification and competence, which will open up new
opportunities for further development in the field.

Wix
Customer Care Expert
Responsibilities:
- creating sites;
- managing customer's sites;
- chatting with foreigners;
- improving user's sites;
- working with billing cases;
- working with legal cases;
- supporting newcomers;
- writing and editing articles.

Helpo
Onboarding Coordinator
Responsibilities:
- working with tickets and chats;
- chatting with foreigners;
- working with billing cases, refunds;
- writing reports;
- working with legal cases;
- editing and writing articles;
- creating templates;
- onboarding newcomers;
- working as a support buddy
- creating tests;
- editing and managing knowledgebase
Position: Customer support specialist/Quality Control manager/Content manager
Category: Support
Experience: 1.5 years | English: fluent


Quality Control Specialist
02.2020 - 05.2021
CST-Solutions, Kyiv (Sales)
- listening to the phone calls, viewing agent chats in order to improve the quality of consultations and sales;
- assessment of the quality of chats / calls according to the existing KPI system;
- control of correct filling of information in a CRM;
- formation and provision of feedback to the team leader and agents;
- calculation of agent bonuses;
- keeping records of the work done.

Customer Support Specialist
10.2019 - 01.2020
CST-Solutions, Kyiv (Sales)
- work with clients in a CRM system (USA, Canada, Europe);
- consultation and closing deals with clients over the phone and email;
- email marketing (informing customers about new products and available promotions);
- responding to customer inquiries via Intercom;
- verification of customers and their orders.

Customer Support Specialist
06.2019 - 09.2019
Quest Marketing, Kyiv (Gambling)
- cooperation with a team of support service specialists and other departments;
- work with clients (USA, Canada, Europe, Australia)
- maintaining clients in a CRM;
- responding to customer inquiries by phone, email and chat;
- customer verification;
- work on customer retention by finding the best personalized approach that meets customer expectations, in accordance with the procedures and policies of the company;
- work with reviews, objections received from customers, to ensure the success of the company.

Foreign Economic Activity Manager
10.2018 - 02.2019
FACTORIA-AGRO, Kyiv (FMCG)
- development of sales markets for the company's products;
- analysis of customer needs, consultations, product presentation and agreement on terms of cooperation;
- conclusion, execution and support of foreign economic contracts;
- maintaining a customer base in a CRM;
- preparation of documentation for banks and customs clearance;
- control and support of the delivery of products at all stages;
- control of timely payment;
- analysis of sales markets, monitoring of the competitive environment;
- close cooperation with logistics services;
- translation of documentation;
- planning and forecasting of export deliveries.

Sales manager (English desk)
09.2017 - 09.2018
Apricot, Kyiv (Sales)
- work with clients (USA, Canada, Europe);
- consultation and closing the deals with clients over the phone and email;
- a complete understanding of the CRM system;
- work with payment systems PayPal, GoPay, QPay.
Sales manager position is not interested :)
Position: Customer Support Specialist (Remote)
Category: Support
Experience: 1 years | English: fluent

самостоятельное изучение иностранных языков, успешное обучение за границей, публикации в различных журналах(хобби - фотография)
As I am working as a personal assistant of the owner of the big real estate agency in Austria, I have to deal with customers as well ,schedule the appointments for everybody in the company, making sure the atmosphere at work is productive and friendly.I have a high level of responsibility, willingness to learn and great with communication.
I have finished HTML,CSS+ ,Wordpress.
Развитие, новые навыки, новые контакты
Position: Customer support specialist/Sales manager
Category: Support
Experience: 2 years | English: fluent


I worked as an Account payable Specialist for a US based logistics service, my job description involves providing financial, administrative and clerical support to carriers and customers. I worked with both emails and calls. it was also my responsibilities to check all paperwork and ensures that payments are been made.
Position: Customer support specialist, Shift leader
Category: Support
Experience: 4 years | English: upper


I currently work as a shift leader at Risk Management department. At my current position I organize  and manage the workflow on shifts, while also being the highest escalation point on shift regarding Risk Management related questions for team members both within and outside the department. I'm experienced in providing exceptional solutions to complex cases, handling frustrated customers, while also providing personalized attention to highly valuead clients. 

Apart from that, I participate in supervising newly onboarded colleagues, provide guidance and training to ensure smooth their integration into the new role.
Position: Customer Support Specialist / Support Engineer
Category: Support
Experience: 5 years | English: fluent

-Retained a valued customer by leading a Hypercare team
-Handled high volume of technical requests and retained good quality of work done
-Was able to learn the ropes of a new position while bombs and shells flew over my head
-Able to handle stress very well
Skilled Support Engineer successful at improving customer satisfaction and resolving client issues by using sound
judgment, good technical background and compassionate nature. Resourceful, stress-resistant professional with
diligent mindset and desire to help both customers and colleagues.
Experienced in providing comprehensive technical support, assisting the client with both technical and nontechnical requests and communicating quickly and efficiently. Able to learn fast under various circumstances.

On my previous positions, I had the following responsibilities:
-Assisted in creating technical documentation for internal use
-Created and maintained customer documentation with illustrations
-Proofread existing documentation and website text
-Actively tested new product updates and created bug reports
-Collaborated with product team on UI improvement based on client feedback
-Onboarded new clients, performed presentations on product functionality
-Promptly resolved clients issues and concerns where possible, worked with product team on resolving
the issues as soon as possible when required
-Constantly engaged with clients in phone support
-Processed a high volume of tickets while keeping the quality up to company standards
-Engaged with clients in online chats with highly positive ratings
-Improved customer satisfaction with reactive actions and proactiveness
-Communicated with clients to identify roots and causes of product issues
-Collaborated with vendors to resolve customer requests
-Monitored systems in operation and quickly troubleshot errors
-Installed fixes on client environments
-Made product configurations for the clients, assisted in solving the issues invoked by improper
configurations
-Investigated reported issues, prepared a bug report for developers if the source of the issue was a bug
-Led Hypercare initiative for one of our clients, improved customer satisfaction with the product and
retained the customer
-Adapted to the needs of different customers with different configurations and technical requirements
-Configured and tested new features for the clients during initial implementation phase
-Created user accounts and assigned permissions
I prefer not to work with calls, and do not want to work with 'cold' calls specifically. I prefer working with the technical side more than directly communicating with the client.
Position: Customer Support Specialist / Team Lead
Category: Support
Experience: 8 years | English: upper


My previous work experience was obtained in a single US-based product company (domain registrar and hosting provider, Namecheap Inc.). I worked in the SSL department, and my duty was to help the customers to solve sales and technical-related issues by communicating with them through chats and tickets. After several years, I advanced to a team leader position and managed a team of ~10 CS specialists. My primary role was to provide performance assessment, share feedback and work with team members on their performance improvement. Apart from that, I communicated with the support and management of our partner companies to ensure a high level of cooperation between our teams; worked on process optimization within our department; communicated with the Product and Development teams within the company on the progress of bug fixing and new features implementation.
Except for internal admin tools and helpdesk systems, I worked with Atlassian products (JIRA, Confluence, Trello), Linux CLI, API.
Position: Customer Support Specialist | Team Lead | Account Manager
Category: Support
Experience: 2 years | English: upper

*Qualifications*

Soft Skills:
- Strong organizational skills.
- Good communication skills.
- A great team player. 
- Proactive mindset.
- Logical and analytical thinking. 
- Prioritizing across various tasks.
- Good eye for details and sense of ownership.
- Passion for technology and customer support.  
- Leadership/Handle challenging customer situations. 
- Ability to work under stressful situations independently with a good time management (experience in working in high-load conditions).

Hard Skills:
- Excellent knowledge of Atlassian domains: Trello, Jira Service Desk, Confluence, Help Desk. 
- Experience in Gamingtec, SOFTSWISS. 
- Experience in MS Office products: Microsoft Teams/Word/Excel/PowerPoint (Intermediate), Outlook (Basic). 
- Omnidesk, Freshdesk. 
- Slack.
- Familiarity with OS basic concepts (Windows, macOS).
- Computer literate and Internet savvy.

Languages:
- English: B2+
- German: B1
- Ukrainian: C2/Native
- Russian: C2/Native
Self-motivated, outgoing and detail-oriented with 2 years experience in CSM. Eager to accept great challenges and new duties to maintain a long-term business relationship. I'm open to all types of vacancies, as I'm motivated to learn and committed to fostering professional & personal growth.

Currently learning Affiliate Management at C3PA :)

L1 & L2 Support:
- Effective, polished interaction with customers worldwide (e.g. New Zealand, Australia, Canada, Germany, the Netherlands) via calls/emails/online chat.
- Identified and provided a solution based on clients' requests. 
- Reviewed and handled customer complaints successfully (0 recurring matters).
- Interacted with Project Management Team and persuaded to deal with major tasks. 
- Undertook an investigation into possible significant project issues.
- Tested sites for potential bugs.
- Arranged tasks in Ticket system (Omnidesk/Freshdesk).
- Conducted an in-depth Incident/Root Cause analysis.
- Escalated issues outside the scope of duties to Tech/Dev departments via Jira Service Desk.
- Updated a knowledge base in accordance with project regulations shared via Atlassian services. 
- Reached KPI on the highest level monthly. 
- Staff support and team mentoring.
- Basic understanding of KYC, compliance procedure and online payments.

Education:
- Certificate in IT Switch Course | GlobalLogic Education | 2022
- Bachelor of Arts in Foreign Philology (English language and Literature) | Lesya Ukrainka Volyn National University | 2018-2022
Looking for an interesting place & product with the opportunity to advance within the company. Despite my experience in Customer Support, I'd gladly consider your offer particularly. I'm always open to quickly learn new technologies & stuff to contribute into workflow. 

Salary requirements may be negotiable based on the position and the benefits. Night shifts are not preferred. 

A quick remark: I speak Russian, but at no time do I work with russia and russians :/
Position: Customer Support Specialist, Technical Expert
Category: Support
Experience: 3 years | English: upper


Tracking manager in logistics company - 1 year;
Customer support manager in the trading company - 1,2;
Customer support and chat specialist in crypto, exchange, banking, and debit card service - 1 year;
Technical expert -0,4  year.
phone calls are not preferred
Position: Customer Support/SQL
Category: Support
Experience: 0 years | English: fluent


I have been a teacher for 7 years both in-person and online. I specialized in special needs (autism) and teaching English as an additional language. I have also learned SQL and Python during my free time and enjoy challenging myself to become more proficient in both of those languages.
I am a teacher looking for a career change! I want to work from home with a company that values their employees and ensures adequate training and valuable feedback are given.
Position: Customer Support Subject Matter Expert
Category: Support
Experience: 6 years | English: fluent


Work experience:
2017-2019: Customer Support Specialist at Namecheap, Inc
2019-Present: Subject Matter Expert at Namecheap, Inc

I have 6 years of experience as a Customer Support Specialist and Subject Matter Expert at Namecheap - one of the leading companies in the domain registration and hosting markets (the company is US-based and all the communication is in English). 

For the last 4 years, I've been working as a Subject Matter Expert. My primary responsibility is consulting with internal clients. Serving as an escalation point, a mentor, and internal support on work shifts, assisting CS Specialists by helping them with processing inquiries from clients.

I have experience in customer support via email, live chat, and phone. I'm an efficient communicator when it comes to resolving internal requests. 
I have worked with credit card, PayPal, and BTC payment processors. I am confident in my ability to learn and do so quickly.

I'm stress-resistant, quick to adapt and know how to find and effectively work with information. Working remotely is not an issue. 

Fluent in English, Ukrainian, and Russian.
I'm looking for an interesting position in an open-minded and friendly team, with professional management. I want to benefit the company and contribute by using and improving my professional skills.
- No phone customer support.
Position: Customer support success
Category: Support
Experience: 8 years | English: fluent


Good day. 
Hope all is well on your side. 
Perfect and productive remote work became normal these days and requires less admin and rent fees.
I have worked remotely from my home office for the last 3 years, and I have a keen understanding of how to manage my time, communicate with coworkers, and complete my work in a timely fashion without sacrificing quality. I have a proven record of exceptional service and the best KPIs for consecutive 48 months and would love to help your company continue to thrive and grow, as I'm passionately interested in customer service, deep investigations and searching for satisfying solutions. 
And I hope to talk more about your available positions. 
Warmest Regards, 
Mykola Ivakh
Position: Customer Support/Success
Category: Support
Experience: 3 years | English: fluent


I'm a customer success professional with almost three years of experience in the blockchain sector, where I have helped customers learn about and manage their crypto assets with ease and confidence.
I have provided excellent customer service and support through various channels, such as email, chat, and social media. I have also created and updated educational and engaging content, such as a knowledge base, blog and social media posts, and newsletters. I am proficient in using various tools such as ClickUp, Jira, Notion, DataGrip, Google Play Console, PowerBI, Gumroad, Zendesk, and Discord, which I have used to handle complex and sensitive issues such as lost funds, security breaches, and technical glitches. I also analyzed customer feedback and metrics, such as CSAT and retention rate, to identify areas for improvement and implement solutions.
I have a passion for learning and growing, both personally and professionally. I have acquired skills in salesforce, product management, and digital marketing through online courses and certifications. I have also worked in different related roles such as digital marketer, content writer, community manager, customer success manager, and project manager.
Position: Customer Support/Success agent
Category: Support
Experience: 4 years | English: fluent


- 4 years of experience working in English-speaking Customer Support.
- High level of English speaking and writing skills (Advanced).
- Experience in working with English-speaking customers from different countries (USA, Europe, Australia, South Africa), communicating via emails and Zoom calls.
- Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint).
- 3 years of experience of working with help-desk and CRM systems (Jira, Confluence, Intercom, Trello, Braintree, Kibana)
- Have experience compiling bug reports