lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer care
Category: Support
Experience: 2 years | English: fluent


Educator, Trainer, Examiner
	Taught coursework, assigned homework, graded tests, supervised and monitored student progress for Intra/extracurricular activities.
	Provided strong academic leadership and ensured students achieved the highest possible standards of excellence in all activities.
	Examiner for English Language and ensured exams are carried out in compliance with relevant policies, regulations, guidelines, and standards.
	Observed, assessed, and recorded the progress of students, and shared knowledge with both practitioners and parents as required


Executive Council Member
	Protection of rights and interests of international students
	Foster international relations among students of diverse Nationality and cater for the welfare of international students in relation to studies, Psychological, everyday Life, Health and Recreation, etc.
	Team Leader of Students Social and Academic committee
.

Organizing Secretary
	Coordination of day-to-day execution of projects. 
	Organized Foundational Entrepreneurial and Self-developmental workshops/seminars. 
	Organized 3-days Medical First Aid Training Session on Nursing and Healthcare for medical students of the association. 
	Superhead Independence Day Celebrations event with over 240 participants.

General Secretary
	Organized 5-Seasonal programs and events at local level on the core values, practice, and services of Clinical Medical Education including Health week and Clinical conferences.
	Chairman Organizing Committee on African Cultural Day Event.
	Taking down, Storing and Disseminating recorded Minutes of meetings and carrying out every other function as indicated in the constitution
Position: Customer care
Category: Support
Experience: 3 years | English: upper


Had an experience as a customer support representative :
- Tickets.Ua for 1,5 years on international line
My responsibilities were:
 Customer Communication (via e-mail, live chat, phone) 
 Customer Support (via e-mail, live chat, and phone)
 Check accounts and ongoing transactions to detect potential frauds
 Analyze data and anticipate potentially fraudulent behavior
 Orders Verification

 as a job manager:
- DDragons for 2 years with native speakers. 
My responsibilities were:
•verifying order’s documentation 
•customer communication (via e-mail, live chat, phone) 
•resolve admin issues 
•improving the work process
Looking for a job only with chat and email communication , no calls.
Position: Customer care
Category: Support
Experience: 4 years | English: fluent


I have over 4 years experience as a customer care representative. 
It involved resolving issues swiftly and efficiently in a friendly manner also providing advice, information and assistance to callers and attempting to resolve all problems on the first call.
Position: Customer care
Category: Support
Experience: 4 years | English: fluent

I've achieved 7 certificates related to customers service queue changes 
all related to increasing the value of the service we were providing to our customer, increasing the FCR ( First call resolution ) on a Queue level using analytics and listening to more than 4000 calls
I've worked for Vodafone UK for three years.

.8 month as a customer care representative
.6 months as a subject matter expert and quality assurance
.almost 2 years as a performance manager 
I have managed hours delivery, service level, real-time management and system reporting directly with the UK team as I used to manage the overnight team 

1 year of experience as a junior marketer, copywriter and content creator at Navan Global US & Canada
Position: Customer care
Category: Support
Experience: 1 years | English: fluent

Customer Service
Team Collaboration
Logistics management
Trucking dispatching 
Telephone etiquette
Passenger assistance
June 2019- August 2019-worked as a dispatcher for a logistics company.
Job duties:
-Handled incoming calls and emails from customers regarding issues with deliveries.
-Scheduled and dispatched drivers to locations in America.
-Communicated with manufacturer's employees to assign projects and determine which trucks and trailers will be used with each load.
-Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
-Coordinated dispatching drivers to accomplish daily delivery requirements.
-Work with CRM

March 2021 – August 2021 – Customer support for Simply Contact i.e an airline company. Worked in office and Remote
Job duties:
-Creating tickets/modifying tickets for customer
-Resolving customer complaints via phone
-Verifying account information
-Canceling or upgrading customer accounts
-Proving assistance with cancellation and refunds
-Answering questions about flight status and allowances 

September 2021-December 2021-sales manager
Job duties:
-Work with CRM
-Call clients
Position: Customer care
Category: Marketing
Experience: 0 years | English: pre

I was working for 2 companies while I was 14. It’s seem to me that it is good experience.Now I’m 18 and I have done almost 10 projects in interactive , marketing and creative sphere
My name Liza ,
I would be happy to work on your project 
I have done some advertising products content videos for tik tok and instagram
 it was amazing!


But also I have a weakness.it’s communication with people. However I learn how I can manage it
I’m not looking for permanent jobs
Position: Customercare
Category: Security
Experience: 1 years | English: upper

Well I don’t have an accomplishment for now except you mean Educational achievements I’m a BSc holder.
No yet but I’m a fast learner and can Adapt
Security entails precautions taken to ensure against theft, espionage so anything can be expected..
Position: Customer Care
Category: Support
Experience: 11 years | English: fluent


3 years of experience as an Account Manager in an outsourcing company and 7+ years of experience in Technical Support Agent with a demonstrated history of working in the internet industry. Skilled in Product Management, Customer Service and Technical Support. Graduated from Source-IT software QA courses.
Excellent knowledge of English and Spanish
Сompetent management
Professional growth
No night shifts
No sales
Position: Customer Care
Category: Support
Experience: 4 years | English: upper

Handling customer requests quickly, efficiently, and with high quality.
Experienced in:
- emails, chat and video conference tech support
- demo presentation of the product for potential customers
- team reports
- proofreading of emails, chats of other customer care managers and providing feedback
- holding webinars
- leads generation and cold reaching leads via multiple channels (email, social media, calls)
- onboarding of potential customers
- pipeline setup and maintaining prospects profiles in CRM (Hubspot)
- onboarding of new business development managers
I'm looking for new opportunities that'll help to enhance my skills as well as develop new ones. I would also like to have a potential to grow inside the company and get a team lead or project manager position :)
Position: Customer Care
Category: Support
Experience: 2 years | English: upper

Reduced the critical level of ODR and maintained it at no higher than 0.5% (the critical level is more than 1%).

Worked out an average of 150+ new negative feedback and claims from customers a week.

Trained and mentored 2 employees to reach a senior sales manager position.
I have gained valuable skills in relationship building with customers and creating new product solutions to obtain better performance.

I have always enjoyed working with people to resolve their problems. I take pride in my ability to build strong relationships with clients and understand their needs. This has allowed me to develop new product solutions that have led to better performance and increased customer satisfaction.

In addition, I have extensive experience working with negative and positive feedbacks/claims. I am able to handle difficult situations with professionalism and tact, and I always strive to find a solution that satisfies both the customer and the company. As a result of my efforts, I have successfully closed many tasks with clients and have received positive feedback for my work.

I am also a person who is eager to learn and grow. I am always looking for new opportunities to expand my knowledge and skill set. I believe that there is always room for improvement, and I am committed to ongoing personal and professional development.
Position: Customer Care
Category: Support
Experience: 1 years | English: fluent


I have worked in customer-facing positions for 1.5 years now. 

At SanityDesk, my role was to help small business owners with any issues they might face when using our CRM platform which helps build, manage, and scale their entire business online. It was the experience of working in a highly collaborative environment with a focus is on trust and respect. I was responsible for a pre-sales process, taking care of all the questions, technical requests or financial issues of our customers via emails, chats and calls.

At Genesis, my role was also in customer support for their mobile apps. The project is only 5 years old, but their applications already have a large audience of 1.5 million new users every month. The company has four main mobile and web products for language learning, daily affirmations, improving sleep quality, and B2B coaching. My main task was working with the tickets from our customers and taking care of their technical or financial issues. 

Currently, I am looking for possibilities for professional growth and development, and I am interested in using my Swedish and Dutch language skills in my day-to-day work.
Position: Customer Care / Account Manager
Category: Support
Experience: 3 years | English: upper


Speaking to customers from EU, UK, AU, US, CA on the phone, clarifying and resolving their requests regarding mostly MacOS devices, sometimes directly providing them with instructions on troubleshooting issues which prevented me from establishing connection with their devices like Network issues, non-bootable MacOs, extremely slow performance. Experience in remote assistance, troubleshooting macOS, iOs, Windows devices, printers, etc. Working with operating systems, third-party applications, drivers, chatting with customers. Managing aggressive customers. Managing up to 5 remote connections with customers' devices and speaking on the phone at one time. Filling all the information regarding customers' requests, status of requests and step of troubleshooting which were applied in order to resolve the issue. Communication with colleagues and other departments via Slack, Hangouts.
Position: Customer care agent
Category: Support
Experience: 1 years | English: intermediate


Experience in customer support 1 year. Experience in sales 3 years.
Position: Customer care agent
Category: Support
Experience: 1 years | English: upper


I have worked as a customer care agent for over one year in an IT company. My main responsibilities are:
• Communicate with current and potential clients worldwide via telephone, email, social media and CRM system.
• Handle customer complaints, and provide appropriate solutions and alternatives.
• Communicate with colleagues. Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions, process customer requests, and file documents.
• Escalate unresolved issues to relevant internal teams
and additional responsibilities:
• Different kinds of assistance for other departments.
I am looking for different opportunities for a new career path within the company as I strive for professional growth.
Position: Customer care agent
Category: Support
Experience: 0.5 years | English: upper


I'm a third-year student of cybersecurity specialization, with a strong desire to grow in the customer service field.
Through my education, I had the opportunity to work in teams and have completed courses in networks, databases, front-end development, and testing. These experiences helped me to improve my analytical skills, learn how to work with a big volume of information, and manage my time.
I'm enthusiastic about helping people, and giving them reliability and clarity when using some products. I would be excited to join a dynamic and innovative customer service team that shares my passion for making a positive impact on people's lives.
Position: Customer care agent
Category: Support
Experience: 3 years | English: pre

Participated in the development of the database for the library of NTU "KhPI"
I started my career at OWEN LLC (2017 - 2018) as an account manager. My responsibilities included
- working with the client base, searching for and attracting new clients
- analyzing large amounts of data collected by all
departments
- preparation of financial forecasts
- preparation of reports for the board
- processing applications and reports in the CRM system.

At my previous job, I worked as a teamleader of automated line operators at Miroplast (2018 - 2023):
- setting up the production line
- tracking the standards of technological processes
- control of equipment parameters
- product quality control
- maintenance of equipment in working condition
- organization of the workflow of a team of employees -
distribution of tasks and control of their implementation

I can work with Microsoft Office, Outlook Express, 1C: Enterprise, KOMPAS-3D, AutoCAD

Skills:
- teamwork;
- organization of workflow;
- work in a fast pace;
- analysis of issues for further classification;
- search for new clients;
- troubleshooting problems in the client's system;
- troubleshooting product issues;
- communication with the development team
- maintaining documentation of the support team;
- lectures on product features;
- troubleshooting issues during live sessions with customers;
Currently, I would like to develop as a customer service specialist in the technical and related fields.
Position: Customer Care Agent
Category: HR
Experience: 0.5 years | English: fluent

1. Customer Service rate not less than 4.8 for 5 months of work

2. The skill of searching for almost any necessary information on the Internet has been developed

3. In two years, the level of English was completed from B2 to C1
1. Operations agent - ZORAL LABS (07.2021-12.2021)

 Processing of personal and financial documents of American clients
 Control over the quality of work execution
 Data-intensive operation

2. Accountant - Carolina Logistics Inc (01.2022-06.2022)

 Control over the financial component of each stage of cargo delivery
 Managing the payment process between our company and the client
 Work with various kinds of documents related to logistics
 Sales representatives salary calculation

3. Customer Care Agent - Trionika (Wentrum) (08.2022-now)

Support for the use of the service at all stages by the contractor and the customer
Providing the best service for long-term customer relationships
Control in the provision of quality academic works
Editing and improving academic papers (more than 50 per day)
I am looking for a job in a Company with great career prospects and opportunities to grow and develop myself.
Position: Customer Care Agent
Category: Support
Experience: 1 years | English: upper

As a technical support agent, I had to face tasks of various complexity levels. There were some issues with the software, however, which were caused by a temporary system malfunction. Luckily, I had enough knowledge of the application I worked with to find a perfect solution for certain clients without escalation to the second tier of support.
In my student years, I had to be creative enough to make my ends meet. That is why I had such a precious experience of teaching schoolchildren, managing business accounts on Instagram, translating texts and supporting SaaS web application, interacting with English speaking customers while resolving all kinds of issues.
I am a teamwork enthusiast, bureaucracy hater and new experiences seeker. The team's size is not as important to me, as the prospects of personal and professional development within the team.
Position: Customer Care Agent
Category: Support
Experience: 2 years | English: upper

Developed and implemented a marketing plan that increased brand awareness;
PROFESSIONAL EXPERIENCE
Customer Care Agent at Apple Flame, Kyiv
Duration: April 2021 - May 2023 Tasks:
 Communication with clients, sale of website services;
 Monitored customer feedback to identify potential issues and trends in order to improve
service;
 Created knowledge base articles to provide customers with quick access to solutions
and reduce the number of incoming inquiries;
 Utilized customer feedback to identify areas for improvement and suggest changes to
management.
Position: Customer Care Agent
Category: Support
Experience: 2 years | English: fluent


Who am I? 
A person who is ready to learn new things and become a part of your company. Bringing forth a motivated attitude and a variety of skills. Proven ability to establish and maintain communication and relationships with clients. Skilled in French, English, Customer Care, and Translation. Strong education professional with a Bachelor's degree focused in Romance Languages, Literatures, and Linguistics from Kyiv National Linguistics University.
Conducted Customer Support in French, English, Ukrainian, as well as technical support and was an operator of a hotline in French.
Can operate lots of tools that can be used during the customer support such as Helpshift, Live Desk, Jira, GitHub and others.
I have working experience in large scale company, as well as in a small IT start-up, so I am sure to fit in your team!
Position: Customer care agent/ representative
Category: Support
Experience: 1 years | English: fluent


Hi, I hope you're having a great day. 

My name is Maria and I’m currently working as a freelancer.  I worked as a customer service agent (both email and calls) in Zendesk CRM system where I helped customers solve various issues including marketing, logistic, technical, product questions, etc. I would love to be working again in an amazing team. 

I was born in Ukraine, but I grew up in a bilingual family. I have 10 years official English education so my English is on a native level both verbally and in writing. In addition, my background is in hospitality and tourism with more than 7 years of experience, so I know how to make guests and customers happy in a welcoming, warm and courteous manner. I’m available to work long-term.

Will be happy to share my knowledge and expand my experience in a great friendly team of professionals. 

Warmly,

Maria
Position: Customer Care Agent (Support)
Category: Support
Experience: 5 years | English: upper

My work, in principle, is my pride, because every day we help a large number of people, because if they turn, then they really need help. I like helping people, that's why I love what I do.
I have extensive experience in customer support. For almost 3 years I worked in one of the largest foreign crypto companies as a customer support operator. And for another year I worked in the call center of one of the well-known construction companies in the city. At the moment, I have also been working for a little more than a year in a blockchain/crypto company as a customer care agent.

99% replies accuracy for 5 years as Customer Support Agent
Multitasking (handling 4-5 projects at same time)
For me, an established work process, clear conditions, timely payment, stable days off, paid leave and sick leave are important, because the key to good work, a healthy and rested employee, understanding and help from the management. A friendly team is also important, because all employees have common goals. Dream team)
Position: Customer Care Agent/ Technical Support Agent
Category: Support
Experience: 2 years | English: fluent


- Accounting and Sales Agent 
TrackEnsure, Odesa/Mykolaiv
October 2021 - Present
Communicated with customers through email and phone calls, providing prompt and efficient assistance.
Trained new employees on company policies, procedures, and customer service techniques. 
Conducted presentations to promote the services offered by the company.
Conducted custom invoices for specific services by customer's request.

- Personal Tutor
Self-employed, Mykolayiv
December 2019 - July 2021
Conducted individual English lessons for students, tailoring the curriculum to their specific needs and goals.
Assisted students with homework assignments and preparation for exams or tests.
Developed and provided learning materials to enhance language acquisition.
Position: Customer Care and Support manager
Category: Support
Experience: 7 years | English: pre

I have rewards as the best manager for the most sales in the company and customer communication
• Selling the company's IT products (sites on WordPress and Joomla, JavaScript framework, etc.)
• Full administration and support of clients, before and after the deal
• Additional communication with customers (email, skype, Viber)
• Individual approach to communication with each client, work with objections
• Work in CMS (Content management system)
• The weekly analysis of the implemented calls (work on errors)
• Planning and control of technical tasks in the Worksection service
• Close cooperation with the marketing department and developers
• Invoicing
• Control of accounts receivable
• Design of non-standard situations
• Prolongation of provided services to customers for the next period
• Conducting meetings with clients
Position: Customer Care/ Client Relations/ Project Manager
Category: Project Manager
Experience: 7 years | English: fluent


2 years in Customer Support (IT Product company)
5 years in International Technical Recruitment (US/UK/UA)
Advanced English
Strong communication skills (especially with US customers and C/VP-level representatives)

Switching the career, looking to jump into the Customer Care role, ready to take ownership, put in the efforts and show results.
Position: customer care coordinator
Category: Support
Experience: 5 years | English: intermediate


I am a multitasker. As for me, it is this trait that makes you constantly be in good shape and move towards progress. I always liked to understand a new topic for myself and succeed in it. The companies I worked for always had plenty of interesting projects and tasks. Companies are associated with the transportation of different cargoes for different types of clients. I expanded my professional horizons by taking on new clients who provided for transportation cargoes that was new to me for transportation. This led to the study of new information and adaptation to new conditions in the shortest possible time. 

My favorite technology is the optimization of any processes. This speeds up processing time, increases the quality of work and allows you to focus on new and more global questions.

The team for me is one of the most important parts of my work. The greatest efficiency is achieved only in a good, cohesive team. I went my way from admin to manager. As an administrator, you work in a stream, making some decisions. Working as a manager means that absolutely any situation depends on your decision.

Development is one of the most important motivators for me. It gives me an incentive to study new topics, develop in new directions, opens up new opportunities. In my opinion, development is one of the most important parts of progress.