lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Support
Experience: 1 years | English: intermediate


Hello!

I have worked as a Customer Support for 8 months . During my time in this role, I provided excellent service and support to customers through various channels, including phone, email, and online chat. I handled a wide range of customer inquiries, assisting them with product questions, technical issues, billing inquiries, and order assistance. Resolving customer complaints and problems in a timely and satisfactory manner was a key focus, ensuring high levels of customer satisfaction. I collaborated with colleagues from different departments to address complex cases, maintaining accurate records of customer interactions and resolutions in the CRM system. Throughout my tenure, I gained a deep understanding of the company's products and services, enabling me to effectively meet customer needs.

In my role as a Customer Support, I developed excellent communication skills, both verbal and written. I possess strong problem-solving and analytical abilities, allowing me to effectively address customer inquiries and issues. I remain calm and professional in high-pressure situations, ensuring efficient resolution of customer problems. Attention to detail and strong organizational skills have been instrumental in managing customer interactions and maintaining accurate records. I approach every customer interaction with empathy and a focus on understanding their needs. I am proficient in using customer support software and CRM systems to provide efficient and effective assistance.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


Hello, I'm Nastya, and I've been working as a customer support manager for the last 9 month, and it was really fun. For now I'm interested in communicating to people providing the quality customer cervice. I think that's what you're looking up, so maybe it's a match? :)
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate

- Graduated in Europe
- Traveled across America
- Skydived
Hello my name is Andrii Ravliuk, I am 24 y.o. and I from Ukraine living in Chernivtsi city.
I am a open person with great ambition. I more humanitarian than number person.

I have worked in different fields and in different countries, like Europe and USA.

I worked as a factory worker. A worker at McDonald's. Worked in online marketing and sales, DJ, trader, courier in Glovo. Lifeguard animator. 

I love active creative work, I love to communicate with interesting people, I love to be in motion. Such work energizes me and gives me strength and confidence.

I don't have any hobbies, but I like to have fun with my friends, I like to travel and eat new exotic food.

I've been using a computer since I was 7 years old, so I could say I'm a pro at it, well at least I can reinstall windows ;)

I prefer to work at team, cause teamwork is fun, you can always talk to somebody if you have some questions. We can make a brainstorming together. It will definitely give more results.

Now I am looking for a full-time job.

My plans for the future are very simple, the most important goal is to be financially independent.
I hate obeying someone. I hate routine monotonous work, repeated from day to day, where there is no perspective and development.
Position: Customer Support
Category: QA
Experience: 1.5 years | English: upper


Hello!
My name is Oleksandr Vasyltsiv. I am 23 years old.
I graduated from the Carpathian National University with a major: "Philologist of the English language".
He also completed a 2-month course on Beetroot.ua specializing in QA Engineer Manual. He worked in Polish and Czech companies in the position of quality control.
Worked as a customer support at the ZONE3000 company for 1 year and 3 months. My work included consulting and helping product users with various issues related to web services. For example, help with choosing services, installing and configuring the company's products and services, solving various hosting-related issues through live chats and tickets (e-mails).
Thank you for your attention, have a nice day!
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper


Hi, how are you?  Looking for the employee among hundreds of candidates to get job done? If positive, I'd like to offer my services. I like when job is done diligently and appreciate healthy competition. Also, I believe it is important to study constantly and not to stop halfway. 

I am open to  job offers. I worked for almost 1,5 years in customer service, providing trading-related services to customers. Starting with zero trading knowledge, I managed to achieve top-performance in both quality and speed of work in quite a short time. So problem-solving is not just a word for me.

I perform high adaptability and flexibility in work process. My first project was a fresh start, where my role was constantly changed. Although, I managed to adapt to the changes quite fast.

Also, I am interested in computer science, particularly Python.

Thank you for your attention, stay safe and have a great day!
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper

Flexibility,Team work, Communication, troubleshooting, and problem-solving skills
Tech-skills:Basic knowledge of SAP, Excel, Word, PowerPoint,Trello
Fluent English,Polish,Bulgarian both verbal and written
Hi there 
Here I want to introduce You a little bit myself and my experience. My name is Anastasiia. I have been working for ukrainian company Gas Transmission System of Ukraine in Customer Support Service for approximately 2 years. I did enjoy the work there because it allowed me to grow as a specialist, get new experience in communication area with clients, be more flexible and empathic, get to grips with the program SAP. So now, I am looking for a new job to improve my skills, become a member of a new team and start fascinating journey.
I am looking for challenging experience opening new possibilities for my development.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper


Hi there!

I am starting a new period in my life and would appreciate your support. 
I am open to job offers in customer support service. Feel free to contact me with any questions.

I have worked in Customer Support sphere for 1,5 years and did the following responsibilities like:

— Responded to customer queries in a timely and accurate manner via email or chat (without calls);
— Identified the needs of the customer and assist them if requested, be able to provide analysis reports and report product malfunctions;
— Shared feature requests and effective workarounds with team members.
Position: Customer Support
Category: Support
Experience: 0 years | English: fluent

I worked as Deputy Head of the Political and Diplomatic Club “Ambassador” at the Institute of International Relations where I gained valuable organizational skills. In particular, I arranged a number of meetings between Ambassador of Belgium to Ukraine Alex Lenaerts, Ambassador of Norway to Ukraine Ole Terje Horpestad, Ambassador of Italy to Ukraine Davide La Cecilia, Ambassador of Estonia to Ukraine Kaimo Kuusk and Vice Prime Minister of Ukraine for European and Euro-Atlantic Integration of Ukraine Dmytro Kuleba and the students of my Institute.
Honours third-year student of Taras Shevchenko National University of Kyiv Institute of International Relations. Main course of study: International relations. 

Languages: 
- English – fluent (C1 – advanced) 
- French – fluent (DALF C1 certificate)	
- German – elementary (A2 level)
- Ukrainian and Russian – native speaker

Skills:
- Expertise in translation of media reports, articles and scientific works and consecutive interpretation 
- Multitasking
- Proven analytical skills: analysis of information on request, preparation of analytical reports, research and drafting of documents
- Organizational competences: organising meetings with high-rank officials, handling correspondence, holding meetings and Q&A sessions
Part-time or full-time work in a stable IT company. 
Ready to night shifts 1 time per week if necessary.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


I am a Client Service Manager with more than 3 years of experience in event-organization and the worldwide tourism business.

Throughout my career, I have demonstrated the highest levels of service and commitment to the mission of any organization I have worked for. 

Skills:

- business communication via chat/email

- lead generation 

- customer support

- English B2 (Upper-intermediate)

- CRM, Microsoft Office, Google Docs

I am a native Ukrainian, but had to relocate to Poland with my 1 year old son following the Russian invasion, leaving everything behind in Kharkiv. 

Open to any opportunities.
Can't consider night shifts
Position: Customer Support
Category: Support
Experience: 5 years | English: fluent

Managed a team of thirty-seven (37) people responsible for the end-to-end management of all leads, leads sourcing, lead generation, customer experience and operations to deliver high-quality results and develop professionally through coaching, mentoring and shared learning.
 Kick-started and lead the Lead Sourcing team and generated over 10,000 leads for the business monthly.
 Monitored, analyzed, and collected customer lifecycle metric data across the business and also specific to contact center tasks in order to build better tactics for focused success in overall productivity levels.
 Analyzed team performance and performances across the business.
 Developed questionnaires and facilitation guides.
 Executing quality assurance programs through monitoring and audits. Setting clear performance expectations with the team
and communicating successfully how performance goals are linked to company goals. Developed process efficiencies to improve quality and moving team's performance
 Re-organized staffing to provide faster customer issues resolutions in emails, calls, chats, and social media, and decreased average response times from hours to minutes.
 Monitored and evaluated randomly selected calls to assess associates' service level standards and complete evaluations of client calls.
 Conducted coaching sessions with associates and provided feedback addressing client service performance, product knowledge and call productivity.
 Oversaw the completion of projects via desk, phone and social media.
 Held and anchored weekly meetings discussing performance and plans for improvement.
 Achieved an Average Response SLA of 85% for the Contact Centre.
 Conducted accurate performance tracking (Weekly and Monthly).
 Ensured 3% Contribution to sales numbers.
 Trained new customer service representatives.
I am a customer experience professional with about 5 year of experience. I have also been in the customer retention field and I understand customers’ needs with great listening skills to understand exactly what a customer needs and how to assist. I have vast knowledge in Microsoft office, am a problem solver who pays great attention to details.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

Beating sales targets.
Studying for and completing an online course.
Organizing a successful charity event.
Mentoring a coworker or fellow student.
I am a dedicated and passionate individual that believes in contributing to success of an organization by living their values understanding their goals , working in teams, and performing optimally in my daily activities whereby attaining self development which will guide me in my career journey.
My expectations for the company would be to provide a work environment in which I can contribute to the team, I receive appreciation for my contributions, I have job stability and the ability to grow with the company.
Position: Customer Support
Category: Support
Experience: 3 years | English: upper


I am a highly adaptable and self-motivated person with a proven ability to thrive in fast-paced retail environments. With 3 years of experience in customer and sales service, specifically in the dynamic hospitality and tourism industry, I bring valuable expertise to the role of Customer Service Agent.
I have a comprehensive understanding of policies and procedures, ensuring efficient operations.

As an exceptional listener, I am dedicated to understanding customers' needs and providing outstanding service. I am highly organized, responsible, and value teamwork, fostering a collaborative environment. My interpersonal and persuasive skills enable me to handle challenging situations with grace.

In addition to being proficient in English, Russian, and Ukrainian, I possess intermediate proficiency in German, allowing me to communicate effectively with a diverse range of customers.

Let's connect and explore how I can contribute to your organization's growth and achievements.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

flexible work schedule
I am a highly motivated and enthusiastic student
with a passion for continuous learning and personal
growth. With a strong background in service sector,
I am dedicated to achieving excellence in all my
endeavors. My proactive approach, coupled with
excellent communication and problem-solving
skills, allows me to thrive in a team environment. I
am committed to contributing my diverse skill set
and creative mindset to drive success and make a
positive impact in any organization I am a part of.
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate

Gained experience in communication and customer service, always show empathy, and I can clearly explain complex things
I am an active, client-oriented person, I have experience
in the customer service area and I have good communication skills, as well as the ability to work in a team.
Good knowledge of English and Polish.
I am able to communicate in a polite and accessible way.
I am interested in working in IT technologies and I study software development, I know the basics of working with the CRM system.
Helping clients and having positive communication is what I can do perfectly. I also expect to gain experience from senior colleagues. I am very hopeful that I will join the team and become a useful and worthy representative of the company
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


I am an astoundingly talented customer support specialist, driven by challenges and focused on achieving results. I am seeking a very stimulating career that will offer me lots of opportunities to prove my potential .
I have invested energy to keep a phenomenal scholarly record during my college days where I finished with a second class upper in History and International Relations. I have also developed a strong penchant for client service and support working in similar roles in the past during which time i gathered lots of hands on experience which will be incorporated as a component of the services I offer as it is common knowledge that client service is the back bone of any business, i will effectively fill that gap for your company and business. I also work with little or no supervision whilst also being a good team player.
I seek opportunities that will challenge me to be better and assist with meeting the organization's objectives. I have experience utilizing work apparatuses like Slack in the carrying out of my day-to-day responsibilities.
In view of the foregoing, I cannot wait to be part of your team and company's success story.
Position: Customer Support
Category: Support
Experience: 2 years | English: intermediate


I am an experienced Customer Support Representative with fast two years of experience in Customer Care industry and about four years in the IT industry in total, with strong communication and problem-solving skills. Team player with an eye for detail.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

I worked as a chat operator on the dating site, the main task was to communicate with users on different topics in English, writing letters and sending messages in the chat.
I am a novice specialist with little experience and a great desire to develop and work in this field to achieve success.
Currently, I am looking for new perspectives for professional growth and expansion of my skills and abilities.
I expect a good atmosphere in the team. I want to get acquainted with interesting people and develop my skills. I also want to master a new specialty.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: fluent


I am a professional Customer Service Representative, I am a dynamic, proactive, and experienced freelancer in handling emails and calls, Live chat support. Someone to trust with the integrity of your business, I speak very fluent and articulate English with over two years of working experience.

When serving customers, I guarantee the satisfaction of your customers, thereby giving their issues my all to get a lasting solution. Through my work-related experience, I have expanded my abilities to provide excellent customer service professionals.

My services are top-notch. I deliver the best services and give value satisfaction. I take my work seriously and believe in undergoing tasks at a time and performing it at my best. I care about your need and cooperate with you for a better result.

However, feel free to contact me anytime for my valuable services, I am eager to help and ready to work more than 40 hours per week.

I am available to speak with you anytime...

Let's Connect
Position: Customer Support
Category: Support
Experience: 0.5 years | English: pre


I am currently applying for the position of "Technical Support Specialist." I have 5+ years of experience in the fields of "telecommunications" and "banking." I believe that I will be able to find a great team with which we can create synergy to provide great service to the client.
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate


I am currently a university student, but my passion lies in helping people and providing exceptional customer support. I am eager to work in a customer support role where I can use my knowledge and skills to assist customers in using products effectively and efficiently. My ultimate goal is to ensure customer satisfaction and maintain happy customers. I am a quick learner and possess excellent communication skills, making me confident that I can excel in this field.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: intermediate

He received a bachelor's degree in the specialty of architect;
Made visual content for three music bands.
I am engaged in the development of cover design for musical artists from idea to implementation;
Development of master plans, apartment plans and
visualization of architectural objects.
Responsebilities: Establish a communication with stage owners,
artists, hotels, sound engineers and ticket vendors via email, social
media or personally. Designing content and promo materials.
Responsebilities: Gambling products and clients support (payments,
mechanics and promo) through custom ticket system. Success in
making KPI plan each month (more than 87% personal QA).
Position: Customer Support
Category: Support
Experience: 0.5 years | English: upper

19.12.2021 – Google Zukunftswerkstatt “Grundlagen des Onlinemarketings”
22.04.2022 – Lviv IT School “The Basics of Software Testing”
29.05.2022 – QATestLab Training Center «The Fundamentals of Software Testing»
15.09.2022 - Epam University "Software Functional Testing"
23.09.2022 - "5Days Coding Challenge" from Code Institute (UK)
I am QA Tester with an engineering background from Kyiv, currently based in Hamburg, Germany. I learn quickly and have strong desire to develop my skills and accumulate them for my professional growth. 
I am diligent, communicative, highly sociable, friendly, and always open to dialogue. I can work independently as well as part of a team. My target is to acquire new things and gain more experience.
My spoken languages are Ukrainian, Russian, English and German.   Furthermore I am able to understand Polish.
During my study at QATestLab, I worked on web, mobile, game, app, and online shop testing, used trackers like TestLink, Mantis and Jira, wrote bug reports, test cases, and checklists, as well as worked with SRS.
I was certified by EPAM University as a junior software testing engineer and learned the following technologies: HTML, HTML5, CSS and JavaScript.
Currently, I am a student of EPAM University, Automated Testing course. Simultaneously I am learning SQL and improving my English and German skills.  
It is a great challenge for me to  apply for 
Customer Support position, bring my experience and improve my professional skills by collaborating with professionals.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


I am working as a customer support agent in 12Go. 
Currently considering looking for a challenging job with opportunities for personal growth, improvement of existing skills, and developing new ones.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent

Finished course "Write Professional Emails in English" on Coursera,
complited two-weeks training programme for Technical Support Agent.
I can't wait for an opportunity to put to good use my skills and knowledge in writing emails and using various software (Salesforce, HubSpot, Jira, Confluence), which I gained through courses and training programs. There is attention to details and positive attitude in everything I do. In every conversation I bring my inherent patience, empathy and understanding.  My strong work ethic and commitment along with fast learning ability will be a great contribution to any team, project or company. Currently working as Customer Virtual Assistant at BetСare
Looking for a place where I can help people and grow professionally.
Position: Customer Support
Category: Support
Experience: 5 years | English: fluent


I currently have years of experience with sales, customer support, relationship management, call center, amongst others. I also have a degree in virtual assistant and a couple of years in data entry and transcription.
Position: Customer Support
Category: Support
Experience: 0.5 years | English: upper

Among my achievements, I can highlight the receipt of a bachelor's degree at the Kyiv Polytechnic University
I currently work for an insurance company as a technical assistance specialist. My responsibilities include:
Chatting with clients
Processing requests
Telephone consultations
Case registration
Further support
Position: Customer Support
Category: Support
Experience: 1 years | English: pre

Active member of the student organization AIESEC Lugansk in 2012-2014.
6 years of experience in leadership positions in the restaurant business. Personnel management, procurement management, accounting.
I do freelance design testing. At this moment I am involved in testing the developed application.