lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Service Designer
Category: Product Manager
Experience: 11 years | English: fluent

Designed from scratch and launched a heavy machinery portal for one of the biggest EU classified platforms withing a time frame of 8 weeks. 

Designed, built and launched (all in 3 months) a marketing research service that outperformed TNS and AC Nielsen in CIS region, gaining customers like Coca-Cola, P&G, BAT, British Airways, etc.

Designed disaster recovery solution for telecom operators to restore operations within 3 hours after complete destruction of the IN platforms.

Designed and launched bulk cargo transshipment service that outperformed Kerch port annual capacity 5 times, giving a company possibility to become a leader of the transshipment business in the region.

Each year mentoring 10 most promising social impact startups from all over the world as part of acceleration program founded by one of the EU social impact accelerators. Helping to design better services, helping in scaling and growth.

Designed a crowd deployment and scaling services for major EU AI/ML companies.

Designed crypto payment service.

Designed mini call center service (included the service itself, HW/SW)

Teaching service design and product management in several accelerators in EU.

Pushed directly two EU based startups to next round of investment (Series A -> Series B, and Series B -> Series C). Supported several startups to gain next round of investment (from seed/preseed up to Series C)
I'm a service designer with more than 20 years of experience in designing products and services (from pure SW to mix of SW/HW and up to completely SW-less). Was working in telecom, banking, AI/ML, agro, shipping, classifies, e-commerce, fintech/crypto, marketing, etc. Mentoring and supporting more than 50 startups from all over the world from the "great idea" and up to Series C stage. Designed services by managing teams of designers, product and project managers, UX/UI designers, user research designers and information architects, engineers, ops and logistic teams, vendor teams, customer support and success, etc. Having experience in deploying products on EU, US, Central America, Africa and Asia markets.
Service designer is NOT a product or project manager and is not an artist. Service designer is a person who is able to align multiple products into a well organized service or build the service/business from scratch. Service design is 1) co-creative, 2) holistic, 3) human centered, 4) tangible. I'm not working with the "great ideas" helping to scale a solution for the problem that doesn't exist. I help identifying human problems and find a way how to solve these problems with a maximum efficiency for all parties involved in this service.

I'm a practitioner - a function - I'm not looking for an administrative position, where I need to babysit adults. I'm looking for a big challenge, where you need to align a lot of knowledge, experts, tools, processes, customers, 3rd parties, etc. in a single well working service.
Position: Service designer, product manager
Category: Marketing
Experience: 4 years | English: upper

•Implemented CFL-process (all the detractors are called and rehabilitated) 
•Implementation of the new compensation matrix and fast compensations process
Implemented design system and methodology 
Coaching and mentoring
•Facilitator of the Customer Experience Committee with Directors 
•In-depth interviews
•Qualitative research
•Regular supply of customer feedback to product teams and directors
 •Implemented CFL-process (all the detractors are called and rehabilitated) 
•Implementation of the new compensation matrix and fast compensations process
 •Improvement of the chat-bots
•Regular reporting of “Mystery shopper” project
•Management of NPS measurement process
•Regular teamwork with product teams on e-com projects
•Project management of CX Academy for methodology implementation in the Bank via external consultants (UX/UI/CX) and internal resources (webinars created by myself)
•Development of questionnaires for in-depth interviews and qualitative research
•Management of user-testing products and services (Discovery Lab)
•Participation in design sprints
•Responsibility for customer experience in ATMs and Digital teams, participation in design sprints with these teams, management of
research projects, product testing, CX-audit
•Analysis of research and results presentation to the business departments
•UI / UX-testing of prototypes using remote ways and face-to-face interviews
•Generating reports based on social listening, analysis of activities and mentions of competitors
Would like to work as a Experience designer (customer or employee) or UX researcher
Position: Service Desk Manager
Category: Support
Experience: 3 years | English: upper


I am a Service Desk Manager  with great problem-solving skills, excellent
verbal and written communication skills in English and proven experience in helping
clients with different software-related issues.
My responsibilities include technical and users support in a variety of mac and windows users worldwide Tech Remote Support Representative in Clario Tech +Service Desk Analyst (Bank in England)-creating bank users' profiles, maintaining the Virtual Machines, installing software on VM and Physical PC via Microsoft Management Console, etc
Personality Profile
Practical,matter-of-fact,realistic, and responsible
Good analytical and technical troubleshooting skills.
Now I am looking for a part-time job, in addition to the main one. Open to any opportunities.
No  night shifts
Position: Service Desk Representative, Tech Customer Support
Category: Support
Experience: 2.5 years | English: upper

English - Upper-intermediate
SalesForce
Windows OS, Android OS
HTML, CSS, SQL (basic)
service desk (Service Now)
Active Directory, MS Office 365, Exchange
TeamViewer,
Telephone and online tech support, service desk
I'd like to work in a team
Selling - is not my cup of tea
Position: Service desk specialist
Category: Support
Experience: 1 years | English: upper


I am working in one company in Poland as Service Desk specialist. I have also worked before Customer Support for 1 year. I am able to support customers related to daily computer issues as VPN, Office, Windows. I am also working at the same time in other project related to printers. We take care of printers repair tickets in the tool CISM.
Position: Service Desk Specialist
Category: Support
Experience: 2.5 years | English: fluent

One of extra activities on the project was Onboarding program review, my goal was to make instructions and processes learning effective and more friendly for newcomers. As a result, after review the existing materials were up-to date, focused on practical appliance of received knowledge that helped new operators start to work independently faster. Also detailed plan with recommendations for mentor was created and tests for tracking newcomers progress.
Also i was mentoring operators from new location following the updated Onboarding program, they successfully closed probation and are still showing high performance results. The other colleagues who were mentoring newcomers highlighted good structure of program, possibility to adjust it individually if needed and effectiveness for tracking progress.
When the company was moving to new support platform, I contributed to reviewing and updating 100+ Knowledge Base articles for Contact Center, it made the operators’ adaptation to the new platform faster and easier.​
Single point of contact for all internal and external users who submit requests via Support portal, email, phone, chat;
- Incident recording, classification, initial diagnosis, request resolving or escalation to responsible assignment
groups;
- Monitoring the status and progress of open incidents, keeping affected users informed about the progress;
- Mentoring Junior Service Desk Specialists in Contact Center;
- Reviewing and updating Onboarding program for Contact Center operators
- Creating requests for the Knowledge Management team when an update of the workflow described in the project Knowledge Base is required
-Tracking the status of issues, improvements, submissions and work orders submitted within Jira tickets
- Assisting KM team with reviewing and updating project Knowledge Base instructions to correspond to new support platform functionality.
It is important for me to see the results of my work, so I'd like to be useful for future project applying already acquired skills, but also I'm ready to learn new things.
Preferable working hours 8x5.
Position: Service desk technician
Category: Support
Experience: 2 years | English: upper

LembergMeat 
- signed a contract with key customer;
- increased sales for 100 tonnes/month;
EPAM
- got a promotion to L2 level after 7 months of cooperation;
- 90%+ customer satisfaction rate;
- working on improving workflow and responsibilities by work orders creation and close communication with KM team;
- working as a shift lead (assigning tickets to colleagues; assist them in complicated cases);
- working as administrative support on Thomson Reuters project (part time)
Service desk technician 
• Serving as the point of contact for users seeking technical assistance over email and support portal;
• Performing remote troubleshooting following workflow and own experience;
• Working as an admin to grant access to Jira and Confluence tools;
• Identify and suggest possible improvements on procedures;
• Performing daily emails to customers and users within ticket updates.

B2B Sales manager
• Established and grow business relationships with category managers of potential customers;
• Signing cooperation agreements;
• Performing sales calls and emails daily;
• Filled out sales reports and submitted them to superiors;
• Participating in tenders;
• Implementation of shipment control for customers;


COURSES
August 2022 – October 2022
Project management in IT
Laba Academy
• Understand the scope of the project;
• Understand SDLC and Agile principles;
• Basic knowledge of Scrum, Kanban, and Waterfall methodologies;
• Risk management;
Project management in IT Skillsetter.io
• Work with contracts in IT;
• Project preparing: bug tracking, wiki, kick-off meetings;
• Description of functional and non-functional requirements;
• Description of features using user story and use cases;
• Development of feature readiness criteria: DoR and DoD;
I will do my best for the company and team I am working with. The possibility of development and growth in the company is extremely important.  From my side, I am ready for hardworking and make maximum efforts.
Position: Service Engagement Manager
Category: Support
Experience: 7 years | English: fluent


I have 5 years of experience in account and project management working and fully dedicated to big customers and their projects. In general 7 years of experience related to the customer support.
My main responsibilities now are:
- Owning end-to-end solution delivery on the assigned account;
- Being a primary point of responsibility over any delivery related matters, including escalations, upsells, etc;
- Helping customer to implement services and plan projects effectively;
- Preparing reports on project performance; 
- Maintaining contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met.

Personal and Professional Skills:
- Strong communication and presentation skills (written and spoken) and problem resolution experience (working with complex cases and disputes);
- Experience working as a Team Lead (team of 6 people);
• Stress resistant and fast learner;
• Experience working with foreign customers including APAC and MENA region.
I'm looking forward and always ready for new challenges
Position: Service iOS Software Engineer
Category: iOS
Experience: 10 years | English: upper


With more then 10 years of experience in software development, I have worked on a variety of business applications as a full-stack developer. My expertise includes Objective-C, Swift, Flutter, Dart, C#, and JS. I am well-versed in agile methodologies and have participated in all phases of the Software Development Life Cycle, from planning and designing to development, testing, post-release support, and maintenance.

In addition, I am a proactive, results-oriented, and self-motivated team member with the ability to work well under pressure. I possess strong persuasion skills and analytical thinking, and I am always eager to learn and expand my skill set. I have excellent communication skills and am able to work collaboratively with cross-functional teams to deliver high-quality, user-friendly iOS applications.
Swift, iOS
Position: Service Manager
Category: Project Manager
Experience: 2 years | English: intermediate

Establishment Request fulfilment procedure for services and products according to the ITIL practices.
For more than 2 years, I have been holding the position of request fulfillment coordinator, my responsibilities include coordinating with stakeholders the process of processing requests through the ITMS system, setting up a quick and efficient solution to user issues, setting up access management flow for control and security.
Position: Service Manager
Category: Other
Experience: 4 years | English: upper

I am proud of the huge amount of positive customer’s feedbacks that I receive and experience in Customer Support that I already have.
I am experienced, results-oriented Customer Service Manager with a proven track record for resourcefulness and exceeding productivity goals.

Senior Customer Service Agent (Jan 2019 - present)
Customer Support Manager (Apr 2016-Jan 2019).

My main duties are to communicate with international clients (USA, Great Britain, Australia, Canada etc.) via phone calls, online chat and emails, solve customer’s requests and complaints or direct them to relevant departments for solutions, mentoring newcomers, assisting teammates and handling supervisor calls.
Seeking a full-time position where I can apply my skills and knowledge.
Position: Service Manager/ Account Manager/ Project Coordinator/Sales
Category: Support
Experience: 11 years | English: fluent

I am proud of that with no experience in people management I managed to build a highly performed team.
For the last 6 years I've been working at PLS Logistics Services
As a team lead I work with UA/US teams and the customers.
Create guidelines and coach new members of our team. Work closely with US colleagues in order to predict future workflow for the team. 
Constantly communicate with the customers to understand their needs, looking for solutions and adjust team's performance accordingly. Make short presentations and training to new partners. Prepare weekly and monthly reports for US management.
Have an experience managing a team of 5-15 members.

Before PLS Logistics Services I worked as sales representative  at Ukraine international Airlines.
One of the the main goals of a sales manager  was to work with travel agencies, attract new corporate clients and meet our sales plan. I organized different activities in order to promote company in the region. Together with a marketing team coordinated promotional campaigns to identify new customers and clients. Worked with a city council and promoted Lviv as a tourist destination. Made presentations about the company to potential corporate clients and new travel agencies. Organized different activities for agents.
I am looking for new interesting projects, preferably in a small company with clear KPI and minimum bureaucracy.
Position: ServiceNow Analyst
Category: Other
Experience: 5 years | English: fluent

// ServiceNow Certified System Administrator
// Led a new ServiceNow application development. that allowed to cut 200k$ annually 
// Led different SNOW teams, total of 13 agents
// ServiceNow in my heart since 2017, with over good experience on ServiceNow Development, Maintenance and administration.
// Hands - on experience in implementation of various IT processes on ServiceNow such as Incident and other ServiceNow modules.
// Great IT Service Management (ITSM) experience in Incident Management.
// Develop KPIs and provide ITSM performance metrics reports using ServiceNow Performance Analytics Module.
// Experience creating/running, publishing/sharing report for different modules on ServiceNow using established KPIs.
// Perform QA testing: impersonating PO, Service Owners and End Users to perform User Acceptance Testing in UAT during the Software Development Life Cycle.
// Perform Business Requirements gathering, data validation & data mapping review, Business Process flow, Business Process Modeling.
// Experience in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users.
// Managed requirements on Knowledge base articles.
// Experience designing and creating User Records in ServiceNow for new users.
Position: ServiceNow Architect/Developer/Consultant
Category: JavaScript
Experience: 11 years | English: upper


Hello everybody,

I am ServiceNow developer/architect with 8+ years of experience in ServiceNow field and over 10 years in IT area. I know platform architecture very well and I am able to build production-ready solution from scratch the same as help to implement it when it is already ongoing project.

Why you should hire me? Well, here are some points:
- Have experience developing ServiceNow applications
- Have experience in platform customisation with different levels of complexity
- Understand customer needs and can drive you through ServiceNow world and provide consultancy
- Have experience participating meetings with customers, presenting solutions etc.
- Have experience with next ServiceNow modules: ITSM, Discovery, CMDB, GRC.
- Highly oriented on work quality (as well as code quality), do implementations according to ServiceNow best practices
- Have experience in managing ServiceNow teams of developers and process managers as well as creating platform architecture
- Hands-on person, I prefer not only to tell others what to do but also join does myself
- Have experience conducting onsite ServiceNow trainings in training center

Certifications: ServiceNow CSA, Azure Fundamentals (AZ-900)
Position: ServiceNow Delivery Manager
Category: Project Manager
Experience: 11 years | English: fluent


I’m a Delivery Manager with diversified expertise in projects and successful experience. ServiceNow Expert with 10+ years of experience. Seasoned Project Manager, Product Manager, People Manager, Business Analyst. SAFe Agilist, ITIL Certified, Strong governance skills in Software Development processes, Stakeholder Management, Customer Engagement, ServiceNow Technology Competence Center running. Highly analytical approach on problem solving.
Position: Service now developer
Category: JavaScript
Experience: 1.5 years | English: upper


1.5+ years of practice in FrontEnd development. Have good knowledge of HTML / CSS / JS / React & creating of responsive design. My English is upper-intermediate.
A good team in which I will be useful and I will raise skills in a new project or hone an existing one
Position: Servicenow Developer
Category: JavaScript
Experience: 3 years | English: intermediate


Front end developer
11/2018 - present
- Developed various landing page projects Used: HTML, Sass, Gulp, Bootstrap, jQuery

Front end developer
06/2019 - 10/2019
- Developed and relaunches responsive websites and e-commerce sites of clients, using HTML, SASS, SVG, BEM, Gulp, jQuery, Git, Jira

Servicenow developer 
04/2020 - present
- Support and enhancement for already implemented features;
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
Position: ServiceNow developer
Category: JavaScript
Experience: 3 years | English: upper


Skilled IT Professional with around 3 years of hands-on experience in IT industry with professional expertise in Software Development and Support Maintenance.
• Experience in investigation of customer problems, identification their source, determination possible solutions, test and implementation solutions
• Practical experience with ServiceNow tool
• Hands-on experience with Java EE, Java SE; JS, AngularJS, HTML, CSS, REST API
• Good understanding and hands-on experience in ITIL, ITSM processes.
• Strong analytical, problem-solving skills, high attention to details; ability to work within tight deadlines, self-motivated, punctual and accountable
• Proven ability to perform duties and responsibilities in the environment where English is working language


//ServiceNow development
Was responsible for ServiceNow configuration/customization, develop/modify business rules, workflow fixing, scripts creation/modification.
• Took care of Service Portal development (widgets, pages).
• CMDB CI, Asset, Service Catalog management implementation.
• Build Integration with 3rd party external services using REST API.
• Build Integration with external services using MID servers.
• Release management, deployment to prod and sub-prod environments.
• Assisted in troubleshooting and release management issues.
• Mentored lower level colleagues and owned checking/review responsibility in order to establish high standards of work tasks execution and prevented failures and assisted in work issues resolution.
• Gathered and recorded customer needs in SDLC.
• Provided second/third level support (dealing with whole range of tasks & incidents: access and application issues, report generation)
• Managed all incidents and customer requests from initiation to resolution ("Single point of contact for business users" model)
Position: ServiceNow Developer
Category: JavaScript
Experience: 6 years | English: upper


Around 6  years experience in Service Now development:
•	Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now platform part.
•	Solid knowledge of Service Portal development and customization.

Service Now platform development includes: 
•	Designing and implementing new functionality using Business Rules, workflows, Script Includes, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages.
•	Designing and implementing various integrations between Service Now instance and other data providers using REST API. 
•	 Collecting and manipulating with data from different providers using Data sources, import sets, transform maps.
•	Designing and implementing windows services (python, node.js) for using them in Service Now.

Service Portal development includes: 
•	Design and setting up the basic Service Portal and Service Catalog process.
•	Creating various automatically executed catalog items with different flows.
•	Implementing absolutely different service portal views using system approaches. 
•	Modifying out of the box widgets to align them into the process.
•	Development of new widgets from a scratch. 
•	Designing and implementing providers such as form elements based on angularJS directives and services for re-using them in other widgets. 
•	Asynchronous data manipulating (fetching, creating) inside widgets within angularJS services and Service Portal APIs.
•	Designing and implementation of Integration with external knowledge bases for using them in Service Portals Knowledge Base. 
•	Designing and Implementing highly configured widget modules which can have different view and behavior in different places.
•	Extending catalog items by custom widget macro for data manipulating.