lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper

Had an impact in improving customer support service on my previous workplace, Wirex. Was one of the first workers who were engaged in the phone calls (at the time, we only used ticket system and live chat support). Developed quite quick reaction due to the fact that I was mostly working on chats, day and night shifts.
I was a part of the Wirex community since the year 2021, working on resolving issues of many customers throughout my work history. I am familiar with the ticket system, quite quick in troubleshooting and overall can evolve well in the FinTech workplace. I have a good ton of knowledge in the psychology field, and believe that this impacts my work with customers well. I  overall enjoy talking to other people and resolving their troubles in one way or another.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: fluent


I was responsible for:
Interaction with our clients (over the phone, text messages, chats, and e-mails)
Responding to customers inquiries related to the usage of products
Keep established metrics in the sufficient range
Maintaining a positive, empathetic, and professional attitude toward customers
Manage all orders in our CRM system.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: fluent


I was working for American cruise line for the past five years. I started as assistant waiter and then got promoted to guest service officer. I was working on a front desk delivering WOW experience to the guest accordingly to the company standards. During the pandemic, when everything was shotted down I was working as customer support representative in insurance company. We were arranging medical help for people who went abroad, repatriation of mortal remains and evacuation of seafarers. I’m 100% team player, I learn new things very fast and I don’t afraid to take responsibility. Right now I’m looking for remote/office job full or part time where I can use my knowledge of English language and communication skills.
Position: Customer Support Representative
Category: Support
Experience: 8 years | English: upper

My experience is my achievement.
I work for two companies now.  The first company is Joint Stock Company Raiffeisen Bank Aval, here I hold the position of a leading specialist in the department of business banking and acquiring business.  The second is IT company-custom software development E-commerce automation, which deals with custom software development, eCommerce automation, digital transformation.  Here I am in the position of Customer Support and Business Assistant.  
What is my responsibility: support of legal entities and individuals, entrepreneurs.  Technical assistance for working in Raiffeisen Business Online (4 current versions).  Technical assistance for acquiring business, invoices, loans, etc.  Solving complex problems, helping the client (communication with various departments to solve and help the client).  Sale of banking products (from year to year I am the best employee of the year in my department). 
Technical support for clients in the USA (programs are aimed at optimizing processes on Amazon, EBay, Wallmart, etc.).  Calls and correspondence with clients of our software (US residents).  Sales, registration of sub-lists, debiting of funds on accounts for software.  Business assistant for the owner of the software (resident of the USA), assistance in solving any assigned tasks.  Keeping his correspondence and calls, planning a schedule, etc. 
 Took part in the development and optimization of communication scripts and the sale of banking products,  use of live communication techniques by customers to increase their loyalty and increase the consumption of banking products.  As a result, we got an increase in offers and overall satisfaction with the company as a whole.
I want to radically change the profile of work, leave the position of Support, move in a new direction.  I am ready to make every effort to do it.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent

Created a database of scripts from scratch.
Processed 10,000 leads for the company in a year, under war conditions
Led a team of 9 managers and 150 employees
I work in Zendesk, Infobip, Bitrix, Trello, Google docs
Working with incoming and outgoing tickets, guides for users to navigate sites, applications, solving technical problems. 
Collaboration with company departments to solve problems and optimize processes. 
Outgoing calls on "warm base" (300+ per week)
Fulfillment of daily, weekly and monthly norms
Keeping project statistics, filling tables based on collected data.
At the moment I consider part-time work, combining it with my main job
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper


Jul 2022 - Feb 2023
Online retailer
(remote)

Search for clothes items (mostly outdoor thematics) on a secondary market or foreign
marketplaces;
Creating ad design;
Communication with potential customers;
Processing orders and transactions;


Mar 2022 - May 2022
UI/UX designer
(remote)

Creating the user interface for a mobile app for personal accounting;
Developing a landing page for the browser version of the personal accounting app;
Making a website layout for some volunteer projects;


Jul 2017 - Aug 2019
Junior counselor
Peace Corps, Poltava, Bar, Rakhiv

Developing lesson plans;
Giving classes with an American volunteer on different social topics;
Work with the children on improving their social skills, teamwork, and practising English;
Writing feedback on the success of the classes:
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent

As a sales agent working at Livingston Research I managed to become one of top 3 in my first month of work, with 18.5% conversion rate.

In my latest position, I've been top-performer three weeks in a row at the time, completing 230 tickets in a week. As a more experienced agent I would take on more complex cases to help resolve, where automation would fail. This means I was able to become a source of valuable feedback to my manager, who's job was to catch bugs and identify room for improvement.
Latest position: Care Operations Associate (Client and Administrative Support) at Elemy - (ABA Therapy provider). Period: December 2020 - December 2022. I performed the following tasks:
- collected, managed, sent and verified administrative and medical documentation in compliance with HIPAA regulations
- provided support to clients with completing assessments on third party platforms and digital products (e.g. Pearsons, Docusign etc) though email and chat
- resolved up to 40 tickets per shift, depending on workload and issue complexity
- communicated with clinics and doctor's offices via phone and fax in accordance with highest ethical standards to compliance and personal information sharing
- communicated with clients primarily through email / text
- cross-functional engagement included bug reports, project proposals for automation and optimization, generating weekly performance reports 

I also have experience as a Sales / Account manager working with US / European clients.
My priority is interesting tasks I could be doing together with a team of fun people. I value transparency and honesty, especially when it comes to management.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent


Making sales , maintaining high conversion and retention rate, solving financial issues of customers, communicating via chats , emails , calls, dealing with existing customers’ complaints, meeting KPI requirements, 1SL technical support, working in gambling sphere/crypto/blockchain, 2SL technical support, affiliate marketing , affiliate manager
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent


My first role working remotely was as a Technical Support Agent for Trilogy(Crossover) in 2021. Within the role, I was responsible for learning and supporting several software products, product knowledge curation and maintaining the standards set by the company. In this role, I maintained a high FCR rating, cleared backlog regularly which helped the team focus on newer issues, mastered up to 4 different software which improved my versatility, and contributed to the company's knowledge base. The skills I learned within this role made me a proficient employee and helped me land my role with the second company.
In my most recent remote position as a Customer support specialist, I was responsible for building app templates for the sales team, supporting a complex app, creating and verifying knowledge base articles, and working on the weekend shift.
From my experience, I realized that I like the quiet atmosphere of working from home. Focusing on my work and getting things done quickly and effectively without the constant distractions of the office. Working from home helps me get more done in less time by avoiding potential distractions. Instead of spending hours on the street trying to catch a bus or taking long drives, I could sit in a corner and knock myself out on productivity.
Position: Customer Support Representative
Category: Support
Experience: 4 years | English: upper


My previous work responsibilities as a customer support agent include:
• Providing L1 technical support to users via the phone / web conferencing / live-chat / email
• Managing incoming cases via CRM / ticketing system
• Identifying the root cause of issues
• Troubleshooting L1 issues according to SLA
• Routing L2 tickets to responsible teams for resolution
• Working closely with responsible teams to ensure timely incident resolution
• Describing setup requirements and features
• Communicating with native speakers
Position: Customer Support Representative
Category: Support
Experience: 4 years | English: upper


Namecheap, Inc. | September 2019 — December 2021

Team Leader in the Customer Support division 

Managed a team of 10-12 Customer Support representatives with different experience, knowledge, and skills (CSRs, Subject Matter Experts); conducted almost 100 performance review meetings and others; created/updated more than 10 working procedures; took active participation in optimizing working flows and processes; performed other responsibilities.

Shift Leader in the Customer Support division 

Monitored and organized smooth load distribution on the shifts; gathered, analyzed, and escalated feedback and complaints both from the department employees and external clients to relevant teams and management through various communication channels, including through the creation of improvement requests and bug reports in Jira cards; controlled over the implementation of the main responsibilities by the CSR during the shifts;  considered and provided the compensations to clients if necessary.

Namecheap, Inc.  |  February 2018 – September 2019
Customer Support Representative 

Provided support in the chats and tickets; escalated feedback to the responsible person; worked with frustrated clients;  conducted investigations on various clients' issues and resolved them.

June 2015 – February 2018
Translator (remotely, freelance) 

Performed translations in various subjects: technical tasks, instructions for various electrical appliances, legal documentation, manuals, invoices, users' technical guides; etc.
I expect to work with loyal management, a friendly team, a stable work schedule without night shifts, the development of new skills and interesting tasks aimed at improving / optimizing work processes in the new company.
Also, I would prefer a position where there is no necessity to perform phone calls.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: upper

Consistently contributed to team effort by accomplishing related results as needed.
PARTS iD Inc
Customer Support Representative
2020 - 2022 
Lviv, Ukraine
- Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following up
to ensure resolution.
- Recommend potential products or services to management by collecting
customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer
information.
- Identify and assess customers' needs to achieve satisfaction.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: fluent

The last project was challenging and demanding. I had to perform the best quality and quantity simultaneously. 
I've become a Senior Customer Representative in 4 months.
Position: Customer Support Manager  
Company: SupportLab
Project: LevelUp

In this position, I processed requests in chat mode. I have learned to work quickly and efficiently. I had to identify customer needs and help customers to use specific features. 

Position: Customer Support Representative/ Senior Customer Support Representative
Company: Helpware
Project: Vinted

The critical task in this position was to help other agents to solve different cases and maintain the overall rating of the group through numerous processed requests.
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper

I gtraduated from law faculty of Ivan Franko National University of Lviv with a Certificate of Legal English proficiency.
As my previous jobs required me to work with customers, I communicate well and have a lot of patience. Also I am eager to learn something new and treat my duties responsibly.
Private notary's assistant:
Drafting documents of a legal nature (contract, power of attorney etc);
Customer consulting;
Archive management, working with input and output correspondence

Marketing manager on Amazon:
Listing optimization;
Sales analysis;
Social media marketing (in particular communication with customers on instagram)
I want to gain interesting experience and bring my value.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: upper

The best quality in my grade during the month. Grew from Newcomer to Junior, and then to Middle for 6 months.
The biggest number of tickets per shift - 8 tickets with deep search and investigation;
The biggest number of positive feedbacks per shift (3);
The best quality in my grade during the month (98%).
Processing chats, calls, email tickets with users' requests;
Transfering the issues that I cannot solve on my own to the
appropriate departments;
Follow-upping the user.
-----------------
Finding the best provider who fits the client's needs;
Insurance coverage confirmation;
Prices for services verification;
Chats / Calls;
I would like to work in a friendly atmosphere.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: upper


- Provide customer service through e-mail and chat in a timely and accurate manner;
- Communicate customer feedback to the corresponding departments/staff in order to develop processes for better serving customers;
- Develop and maintain in-depth product knowledge;
- Maintain reports on processed customer inquiries as required;
- Report and escalate issues and incidents based on guidelines;
- Assist with updating external client knowledgebases, as well as internal departmental documentation;
- Perform other department related regular and adhoc tasks when required (e.g. failed orders processing, hosting activations and cancellations, setup of products, packages modifications, proactive transfer assistance, etc.);
- Responsible for ensuring that customer inquiries are resolved at the first point of contact, unless specialist knowledge or further investigation is required;
- Skilled in Domain name management and Domain Name System (DNS);
- Maintain the own level of hard skills and corporate knowledge through following the corporate updates and self-development.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent


Provided administrative support by handling up to 200+ inbound
calls and emails daily completing data entry functions
Contacted up to 100+ clients daily supporting troubleshooting,
providing product information and building customer loyalty
Applied problem-solving skills to resolve customer inquiries and
disputes, such as wrong payments, warranties, exchanges and
refunds
Met and achieved KPIs by promptly attending to customer requests,
exceeding targets and expectations
Gained marketing and sales experience by advertising promotions,
explaining company policies and adapting to customer needs
Met and exceed daily productivity goals by realising up to 10+ sales
per day using various closing techniques, hard and soft skills
Improved industry-leading customer service skills by contacting
customers mostly in english, likewise spanish and russian languages
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper


-Provided qualitative on-boarding for new customers of the platform
-Provided customer support via phone, email, and chat to ensure service requests were handled in a timely,
courteous manner.
-Proven ability to multitask and prioritize tasks in a fast-paced environment
-Collaborated with other teams such as sales, marketing, and product development to identify and resolve
customer issues, resulting in a more seamless customer experience.
-Received experience working with Jira, Zendesk, Salesforce, Hubspot
• Conducted follow-up calls and emails to ensure customer satisfaction and resolve any outstanding issues.
• Maintained a positive and empathetic attitude while handling challenging situations, resulting in improved customer retention.
•  Achieved high customer satisfaction scores through effective communication and problem-solving skills.
•  Brought forth excellent customer service skills and a commitment to customer satisfaction.
• Worked with Dev Tools ,Postman, Loom and other programs in order to solve customer request or to create a detailed ticket for other departments
-I DON't want to work with any sort of Fraud, Scam projects
- Don't want to work with destructive people
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent

Created a manual doc for future colleagues from the scratch. 
Assisted over 150 customers in chat one day.
Provided support for websites (CRM system and dating site), dealt with payment issues, general inquiries about usage rules and features.
Additionally was engaged in the verification process.
I have experience in telephone support of the hotel platform (however, prefer only written communication). Checked the availability of hotel reservations, the correct type of bed, room and food. Resolved situations where there was no booking, the wrong hotel, the wrong type of room, bed or food.
In writing (emails) provided services to support the American drop-shipping company.
Situations encountered during my work: return, warranty service, cancellation of the order, lost or damaged parcel, etc.
At the last working place, I built the support process from scratch: wrote a guide for future colleagues, created FAQs, canned responses and templates. Communicated with users of our application via chat and email, verified documents, compared with the profile on the site / in the application.
Search for remote and written only (tickets/ chats and emails) position.
Position: Customer Support Representative
Category: Support
Experience: 0.5 years | English: upper

High rates of customer loyalty
Successfully completed 2 audits
2,325 out of 2,500 customer enquiries resolved in six months
Provided support to foreign clients: my L1 responsibilities included sorting queries, collecting detailed information about the problem, forwarding complex technical tasks to the development departments, and notifying clients about the solution to problems.
Used CRM system and ticketing in my work. 
I want to learn technical skills and in time take a team lead position
Team-oriented, work-life balance, and opportunities to learn and develop your own skills from a technical point of view and a chance to learn more leadership skills over time.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper


- Provided the first point of contact for numerous clients to resolve
issues.
- Reviewed submitted translations, proofreading to spot and correct
errors in punctuation, grammar, and word choice.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through
effective multitasking.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: intermediate

Прошел курсы по JavaScript в SkillUp.
Provides disbursement, grant monitoring, reporting, and cash management services. Work with Live chats and offline queries.
Customer retention, social media funneling, brand media & content strategy.
* work with international clients
* customer support and management
* appointment appointments (calls and letters)
* conflict resolution
Position: Customer Support Representative
Category: Support
Experience: 4 years | English: upper


- Providing technical support to customers via emails, chats
and phone calls. 
- Remote help with customers' issues by using remote control
software.
- Managing shifts as a Tech Supervisor
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: upper


Remote data entry operator at VSE.UA
06.2017 — 07.2021
Entering merchandise characteristics and illustrations in the database

Customer support representative at HEXA (English desk)
05.2021 - still there
Рhired in April '21 as an intern, passed a 2-month probation period, employed officially in June '21 as an lv1 Support rep.

Main responsibilities:

    Communications with customers and employees via calls, chats, messages, and e-mails.

    Processing customers' orders, clarifying instructions, explaining the company's policy requirements, escalating issues, etc.

In April '22 promoted to lv2 Support rep.

Main responsibilities:

    Still communications with customers and employees

    Assigning orders to employees.

    Monitoring order completion process.

    Receiving feedback from customers and employees.

    Solving, investigating, or escalating issues.

In June '23 promoted to Emergency Team Leader

Main responsibilities:

    Assume the shift's Team Leader role 1-3 shifts a week.
    As shift's TL, perform lv2 support rep. duties, supervise and manage the shift's workflow, making sure the work's done and the shift's goals are met in a timely and proper manner.
    Handle, resolve, or escalate refund requests, disputes, tech issues, etc. (calls, chats, e-mails)
    Advise the shift's crew in ambiguous, non-standard situations
Not interested in management positions.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper

Got to a decent level of English (B2) on my own (no teachers or courses)
Retail Sales Consultant - 1 year
- Answered customers’ questions and helped them choose the right product
- Memorized the entire product line along with special discounts
- Remained polite and calm during moments of customer dissatisfaction
- Upsold complementary products
- Met sales KPIs
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper


Seeking a challenging position  to utilize my skills and experience in  healthcare billing.
Skills:
 • Ability to work independently and as part of a team.
 • Excellent communication and customer service skills.
 • Detail-oriented and analytical with strong problem-solving skills.