Position: Customer Success Manager / Account Manager
Category: Other
Experience: 7 years | English: fluent

I'm proud of my ability to manage a large pool of clients, ranging from 150 to 250 leads. In my previous role at Allset, I was able to upscale six partnerships, which was a significant achievement. At ARVI VR, I was able to increase revenue from my client pool by a remarkable 40%, which was a testament to my hard work and dedication. During my time at AIESEC, I was responsible for launching and delivering projects, which was a challenging but rewarding experience. I'm also fluent in English, with intermediate German and pre-intermediate Croatian language proficiency, which comes in handy when communicating with clients via email or phone. Finally, volunteering is important to me, and I have experience contributing to society and making a difference in people's lives.
I am a proactive, fast-learning, and flexible individual with seven years of experience in account management across American, European, and CIS markets. 

My journey in this field began at AIESEC, where I worked for three years. During my time there, I held various positions, including Team Leader and Team Member in Kyiv, VP of the department in Kyiv, and National Head of B2B of Croatia in Zagreb. In these roles, I gained extensive experience in team management, market research, segmentation, and supply & demand alignment through regional and international relations. I also developed and implemented effective business strategies for various products and led the communication of new sales contacts and accounting of existing national partners.

In 2019, I moved on to work as a Account Manager at Automatic Vision Technologies, where I was responsible for leading the communication with potential and existing clients and partners. I also provided project assistance, conducted market analysis of potential areas of growth, and worked with documentation such as contracts, visas, and invoices.

In 2020, I took on the role of Account Manager at ARVI VR, where I managed post-sales relationships with over 150 clients worldwide. My efforts increased their revenue by 40%, and I analyzed clients' productivity to identify their issues and potential areas of growth.

Finally, my most recent experience was as a Customer Success Manager at Allset, where I was responsible for managing post-sale relationships with over 200 restaurants. My duties included onboarding, training, demos, regular check-ins, and ongoing support, as well as providing guidance to restaurants on how they could gain more value from the partnership. Through all these roles, I have gained valuable experience and skills that make me an asset to any organization in the account management field.
I am seeking a position where I can leverage my expertise and experience in cultivating and nurturing long-term relationships with clients to contribute significant value to the organization. 

Ideally, I would like to be involved in post-sales processes such as onboarding, training, check-ins, ongoing support, and upselling, as I believe these are crucial components of successful account management. I am particularly interested in roles that do not involve cold calling, as I believe that building relationships with existing clients is the key to sustainable growth and success. With my dedication, enthusiasm, and proven track record in account management, I am confident that I can make a significant contribution to any organization that values client satisfaction and loyalty.