lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: customer support
Category: Support
Experience: 0 years | English: upper

•Taking course of web design in Projector
 • Computer skills
 •MS Office (Excel,Word, PowerPoint)
•outgoing, open-minded, cooperative, friendly, hardworking, learning fast
Video content manager (1year)
Divan.TV
put frames for video content, entered data into the Exel table
Don’t won’t to be an operator in chats, no calls
Position: customer support
Category: Support
Experience: 1 years | English: upper

I found a big shipper for our small company, found a way how to sell their loads quickly and we did a $10000 margin in a month. Successfully taught 10 people to be independent, sell loads, and do perfect dispatch in a month.
Wiserbrand - worked for half of the year as customer support.
The project was a vast American platform 1stopbedrooms, where we played the main role in the customer support branch. We handled everything from order status requests to disputes with VISA and PayPal. 

Landstar - freight broker, 1-year experience.
Worked with American customers, helped them to carry their freight across all  US, solved shipper and delivery issues, dispatched trucks, paperwork, etc. 

Hermes Logistics - dispatch, supervisor. 2 years.
Called American drivers, offering them dispatch services for %.
After I got 10 contracts, the CEO hired 10 people for my team and did good results.
Clear guidelines and expectations
    Training and development opportunities
    Supportive work environment
    Recognition and feedback
    Opportunities for growth
    Work-life balance
Position: customer support
Category: Support
Experience: 4 years | English: fluent


With over 3 years of experience in sales and marketing, I have successfully led a high-performing sales team, resulting in significant revenue growth, market penetration, and customer relationship management. As a marketing operations specialist, i play a pivotal role in brand awareness and customer acquisition. I am conversant with the use of some CRM and sales software that made my tasks achievable,  a few of them are google analytics, salesforce,mailchimps among others.
Position: customer support
Category: Support
Experience: 1.5 years | English: fluent

worked on the projects for big brands like Starbucks, Dunkin donuts, Adidas, and more ( as designer, illustrator, artist)
Worked at various jobs since 16 y/o 
The highlight would be: 
Position of designer Team Lead at Shanghai-based creative studio The Orange Blow Fish.
fast-forward 4 years since then 
and I got a 1,5 years experience as a customer support at a company named Home Alliance
I do not want to do anything with direct sales, up-sales are possible
Position: customer support
Category: Support
Experience: 2.5 years | English: upper

I solve clients' situations without problems, I am able to organize the correct work of the team that will bring results. I was also engaged in training new specialists and creating a training program for them.
ТОВ “Інфо-центр”, Kyiv– customer support representative
This job involved assisting customers via live chat, telephone and other communication channels. 
September 2020 – December 2020

“FireOdds Media”, Kyiv– customer support representative
The main responsibilities included managing customer tickets and live chats in several languages, assisting with website content, product ideas and helping the CRM team in planning campaigns. 
January 2021 - June 2022

“FireOdds Media”, Kyiv - verifier, document specialist
The main responsibilities included verification of clients, editing information in the client's profile according to the information in the documents.
October 2021 - July  2022

“FireOdds Media”, Kyiv – Team Leader
The main responsibilities: conducting staff training, monitoring the quality of responses and team performance, monitoring the implementation of tasks and plans
July  2022 – December 2022
I want to find a stable job where I can enjoy my work. I plan to find a job where I can work for a long time and have the opportunity to develop further and open up new positions in the company.
Position: Customer  support
Category: Support
Experience: 2 years | English: fluent

I am multitasking, staying cool under pressure, know how to calm down an angry customer.
I have 2+ years of experience  in customer  support. I would love to engage  with  a new project to grow as professional.
I would  like to grow as customer support engineer and try to work in any field except gaming.
Position: Customer support
Category: Other
Experience: 3 years | English: upper

I am very proud that I improve my Polish language and at work I was able to do many difficult tasks.
03.09.2018 - 15.10.2019 - Pedagogical practice in Lyceum № 37 with in-depth study of French by a history teacher. Gained experience working with different audiences, finding an approach to everyone, improved communication skills, learned to resolve conflicts, organized educational activities.
 
15.01.2018 - 18.03.18 - archival practice in the archives of Ivan Franko National University of Lviv. Gained experience in working with documents and knowledge of how to keep records of documents.
 
19.08.2019 - 25.12.2021 - technical support specialist of the customer support department at Maxi Group International. She provided technical support services to the company's clients by telephone. In particular, the following services: work with the customer base in CRM, installation and debugging of software on computers and phones of customers, technical troubleshooting, preliminary training for customers.

I am ready to develop as a specialist and learn new things. I will be happy to work in Polish or English languages. I enjoy communicating in them. I will also be happy to find a vacancy that would allow me to work from anywhere in the world.
It doesnt matter huge or small company, what is important for me is educational part at the beginning of working, I am ready to learn new and would really appreciate if someone could help me and as a responsible person I promise to learn al that information quickly.
Position: Customer support
Category: Sales
Experience: 3 years | English: fluent

Was a part of the managers team which helped other agents in solving problems and finding answers for the questions they had about the working process. Also, was a part of the training team, helped train new agents.
Got 3 years of experience in sales and customer service. Understanding customers needs, helping through the process of purchasing and answering questions regarding the products or post sale.
09/2015 - 06/2018 - Automative American company, Customer Support and Sales agent: 
- assisting customers in pre-sale and post-sale questions by phone, email and in online chat;
- doing up to 80 e-mails and 60 phone calls per day;
- guiding clients throught transaction process and futher work;
- persuasion in cooperation;
- cheking conversations, e-mails and chats between agents/clients for quality assurance;
- work remotely at least 4 times a month;
- experience with such programs as Nice inContact, LiveChat, HelpSpot and CRM.

Language skills:
- Ukrainian and Russian - native;
- English - fluent.
Looking for a long-term job, preferably remotely. Would like to find a place where my skills can be useful with a good team and interesting projects. I am responsible for remote work. I do not work night shifts in the office.
Position: Customer support
Category: Support
Experience: 2 years | English: upper


1,5 yearʼs on Onboarding technician position in Nextiva (customer success department). 
I was communicating with customers through video calls and providing presentation of products. 
Providing manual changes in customers work space per their request. 
 Embodying personal ownership and sense of timeliness on every appointment or project.

I know how to establish strong and long-term relationship. Have great communication skills and easy-learning. Fluent english. Client-oriented approach in work. Good soft skills. Open to new experience.
Position: Customer support
Category: Support
Experience: 1.5 years | English: fluent


1. Cryptocurrency tax calculator technical support (Koinly).
2. Deep understanding of crypto tax regulations and blockchain technology. 
3. Customer support Team Lead (De.FI)
4. CRM (Intercom) automation and workflows set up.
Position: Customer support
Category: Support
Experience: 1.5 years | English: upper


1.) Logistics support manager 

June 2020-September 2020

- Support operational activity of the company.
- Monitoring/supervision fleet and drivers.
- Communicate with drivers, staff members and customers and assist them with various inquiries.

2.) Support manager

September 2020-May 2021   
 
Duties:

 1. User support in incoming chat mode
 2. Identification of the motive for the client's appeal
 3. Analysis of user problems and search for solutions to the problem
 
3.)Customer support manager

June 2021 – December 2021 

 1. Timely resolution of customer issues;
 2. Providing consistent and excellent customer service;
Position: Customer support
Category: Support
Experience: 2 years | English: upper


1. Personal Assitant to CEO - Agrarco LLC                                               16.06.2021 – still working
I plan CEO's work schedule, organize meetings, interviews and conferences, make relevant                                                                notes, correspond on various projects and related work and follow the process. I organize the preparation, collection and submission of required reports. I prepare presentations, structure and visualize incoming data.
2. Risk Assessment Department – Ateshgah Insurance                       27.01.2020 – 10.06.2021
My position was Underwriting and Reinsurance, I was evaluating the risk, managing policy conditions and exposure them. 
3. Cashier Supervisor - Formula 1                                                                            22-25 June 2017
Welcomed customers, provided assistance and responded to their concerns. Managed customer transactions both cash and card payments. Checked prices and quantities for accuracy.
Position: Customer support
Category: Support
Experience: 0 years | English: intermediate

My background in Sales and client management taught me to master human interactions. I acquired better soft skills and psychological comfort working with different people. Thanks to sales and accounting, my hard skills improved significantly. I am open to client oriented positions on the market and to new opportunities because I have always felt like constant development and growth is what I need most.
1. Sales Manager and administrator at a sport complex "Spartak GYM", 2019-2020
Active communication with clients, work with client database (cold and hot leads), CRM activities, product marketing, workflow coordination for club workers. Learned how to work with KPIs and serve clients, was promoted from a regular Administrator to a Sales manager and multiplied client base.
2. Internship as a student abroad - hotel manager, 2020 Worked with clients, coordinated them on the processes and plans, helped to book trips and procedures. This experience was an ice breaker for communication with foreigners and wonderful time spent with a cool team! 
3. Client manager at Poltava Gas, 2021-2022
Active communication with service users, helping to fix their issues, live and phone call support, daily work with 1C. It was a useful experience where I learned how to understand clients better.
4. 'Farmko' company, 2022-2023
Work with documentation and calculation operations in a private farm entity. Here I improved my calculation and billing skills, learned how to delegate responsibilities for colleagues and helped the head of department to keep everything in order.
My motivation is to grow professionally and financially. I am ready to take new challenges and turn them into beautiful opportunities. I am now focused on positions in customer/technical support.
I am now looking for job in IT sector preferably as I see a lot of challenges and cool opportunities there. It would be good to have a remote position as I have everything in place for work and I am diligent to work remotely.
Position: Customer support
Category: Other
Experience: 1 years | English: pre


1 year  on  customer support position in service company
Skills:
*daily communication with clients,
*problems identification,
* help in solving it
Position: Customer support
Category: Support
Experience: 3 years | English: fluent

I had a lot of experience in working with average customer requests for the basic functionalities of the company's website, as well as with complex cases, taking into account the specifics of the company's area of work. There was also an interesting experience in working with cases related to requests for personal data of European clients in accordance with the GDPR law. My legal education served as good support for me and helped me quickly and efficiently study the document and transfer this appeal to the management for further development of an algorithm for responding to such appeals. I trained new support operators and made sure that they could independently cope with the tasks set in the future and successfully complete the internship.
2018-2019
Customer support operator in Russian and English in a company delivering goods from the USA.
Providing online customer support via emails and telegram chats.
Working with customer database.
Monitoring the route of customer parcels from stores to the warehouse,
providing information on the status of the order and location of the parcel.
Communication with postal operators and courier services, correcting the
route of parcels and opening cases to find missing parcels.

2020-2022
Support operator in the English language group of requests at the outsourced Contact Center SupportLab, which provided support services to MegaPari
Providing consultations to clients as a first line of support.
Work in the ticket system with incoming requests from customers via mail, website chat and telegram bot.
Working with customer database.
Processing customer requests related to problems occurring in the process of interacting with the platform, and further transferring to the second line of support.
Providing feedback to clients and informing about the result of work on their appeal.
Training of new operators of the English group and assistance throughout the entire internship period.

Have experience working with customer databases, OmniDesk, Jira.
Position: Customer support
Category: Support
Experience: 1 years | English: upper


2021-2022 Work in the company “Zoom Support”.
- practice of English in high school in Ukrainian schools using the school program (grades 7-10);
- went through course of Computer graphics and Design in IT Academy “Step”;
- completed the course of "telephone communications with customers" using IP telephony;
- tutoring (helping to develop skills English knowledge);
- acquaintance with various innovative programs for language learning;
-experience work in seminars.
Position: Customer support
Category: Support
Experience: 5 years | English: basic


23.07.2015 - 12.08.2016 - worked as a call-center operator at the “Telecontact”
company, was responsible for answering calls, making telesales calls to new and
existing customers, advising about products and services, recording comments,
data and customer requests in CRM.

15.09.2016 - 23.08.2020 - worked as a support service specialist at a marketplace,
where the job was to resolve client’s problems on wide range of issues and
finding possible solutions; dealing with customer orders, card payments,
enquiries, complaints and bugs; was helping the team lead in training junior
support service specialists; updating our internal databases with information
about technical issues
Good team, career growth, education, fair pay.
Position: Customer support
Category: Support
Experience: 2 years | English: fluent


2 years+ experienced customer service representative
in telephone customer service, including sales, tech
support, logistics and
customer care .Familiar with major customer service
software, conflict resolution, and
Possess a positive attitude. Passionate about building
strong customer relationships, driving brand loyalty,
and increasing customer engagement.
Position: Customer support
Category: Support
Experience: 2 years | English: intermediate


2 years worked as technical and customer support on the exchanges Qmall, Coinsbit, BitcoinUpBit, Tidex, MediaCoin. Used Trello and the internal admin panel, moderated Telegram chats, social networks and mail.
Position: Customer support
Category: Support
Experience: 3 years | English: upper


3 years of experience in American logistic company where I learned skils such as good listening, writing and talking in English. Daily communication by calls makes me more fluent and flexible when I talk to people on phone. I used to speak with explanations of company policies and procedures, as well as to work with various objections. This skill allows me to join IT industry and get position such as customer support or any non technical position which require communication with customers or company workers.
Position: Customer support
Category: Support
Experience: 5 years | English: fluent


5 years experience in Customer support field

Abuse & Billing representative
THG Hosting
•	Providing effective communication with clients in order to ensure the abuse/billing matters are resolved;
•	Verification of new customers (billing information accuracy and revising errors)
•	Dealing with different types of abuse claims (DMCA, SPAM, DDoS, phishing, etc.) and resolving them accordingly;
•	Shutting down/ turning on clients’ services;
•	Working with several CRM systems;
•	Collaborating with other departments to cater customer needs;
•	Evaluating, analysing and verifying dates of service and billed amounts;
•	Cooperating with external resources in order to keep the network safe from abusive behavior;
•	Verifying billing information accuracy and revising errors.

Supervisor Assistant
Wentrum
•	Monitoring the workload coverage, efficient task division between support agents;
•	Helping support agents with difficult cases;
•	Maintaining and controlling the discipline on the shifts;
•	Motivating support agents on the shift with the purpose of covering a workload and encouraging positive working atmosphere. 
VIP Customer Manager
•	Personal VIP client manager, who provides assistance to well-paid segment of clients and handling any customers' requests during the whole process of cooperation.
	
Customer Service Representative
Wentrum, Lviv
•	Support and provide superior service via phone, e-mail, messages and chat;
•	Handle and resolve customer complaints;
•	Process orders and applications, identify and escalate priority issues;
Position: Customer support
Category: Support
Experience: 5 years | English: upper


8 August - 3 October 2017 - Specialist of quality control and customer service department at NOVA POCHTA
2017 - present days - Translation and writing advertising texts in English, checking of texts of another copywriters
Position: Customer support
Category: Other
Experience: 0 years | English: intermediate


-Ability to adapt and use the new tools
-Troubleshoot 
-Experience with standard Office apps, Adobe Photoshop
-Critical thinking
-Attention to details
-Person-oriented attitude 
-Communicational skills gained through the work in the bank with clients as a manager
-Stress-resistance and problem-solving
Профессиональный рост. Адекватный менеджмент. Дружелюбный коллектив
Position: Customer support
Category: Support
Experience: 1 years | English: upper


Account manager (Etsy)
From 07.2022 to present
WoodAndHearts, Irpin (Manufacturing furniture for kids) 
1. Maintaining an Etsy account;
2. Communicating with clients;
3. Solving problems and filing complaints;
4. Participation in the development of the store on the marketplace.
Position: Customer support
Category: Support
Experience: 1 years | English: upper

It can be considered an achievement that I have been working since I was 14 and still have not regretted this decision. 
 I love  working
Accu Reference Medical Lab is dedicated to delivering world-class service to physicians, medical centers, hospitals and their patients.
The job was to develop insurance NPI and Billing
I started working at the age of 14 as a waiter and later became interested in IT.  I appreciate development in my work, I want to learn something new and develop in this field
Position: Customer support
Category: Support
Experience: 1.5 years | English: intermediate

While working as an administrator on non-working days оrganized and conducted trainings for 4 different ages and skill level groups (30 people totally)
Represented the organization at city and national level championships
Administrator / Coach at gym  (2015 - 2020)

Responsibilities:

Creating schedule
Communication with clients
Keep records
Teaching / training clients
Creating specific training programs
Analyzing and providing feedback

_________________________________________________
Customer Support Quality Assurance Manager  (2020 - 2021)

Responsibilities:

Assessment of calls from account managers to clients
Analyzing calls and providing feedback to managers
Communication with other departments
Personalized reports preparation
Research of best support practices and techniques
Language: Russian - native, Ukrainian - native, English - intermediate.
Position: Customer support
Category: Support
Experience: 2.5 years | English: upper

English - Upper-Intermediate
Zendesk, Helpdesk, Jira

•	Accurate and attentive to details
•	Responsibility
•	Desire to learn and develop myself
•      Ability to work independently and with a team
•	Easy going person
Advanced Cash Limited B2C
Customer Support (2 years)
Providing support in English via Zendesk tickets and chats; 
- Internal and external transactions monitoring and their crediting. (including BTC cheking on Blockchain) 
- Assistance with crediting funds (e.g. which are in pending);
- Suspicious transactions monitoring for preventing fraud cases.
- Interaction with the 2d line support, developers and other departments
- Providing information about two-factor authentication and other protecting user's accounts methods to prevent fraud cases;
- Other questions: account verification, fee, limits, etc
sales, client retention, forex, cold calls are not interested
Position: Customer support
Category: Support
Experience: 0.5 years | English: fluent


-AMC Enterprise (Beijing)
English Teacher 
08/2017 - 06/2020
Taught children with an average of 10 students per class. Created and implemented innovative and engaging lesson plans and activities. Established open-door policy, improving communication and trust with students and parents. Provided tutoring support for students with learning difficulties. 
-Med-magazin (Call-center)
Operator 
12/2014 - 07/2015
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information. Investigated and resolved customer inquiries and complaints in an empathetic manner.
-Med-magazin (Kyiv)
Store Sales Manager 
10/2008 - 06/2010
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Solved unresolved customer issues.