lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support - Customer success
Category: Support
Experience: 8 years | English: upper


SUMMARY
I provide top notch customer support even under a heavy workload. My service is always fast, friendly and super clear. I create my own reply algorithms for each particular case. It’s easy for me to deal with new applications and software. Besides, my psychological experience helps me to built a strong connection with clients and turn them into loyal customers in a long-term perspective.

EXPERIENCE

Customer support specialist / Translator
Madly Maldives (Dec 2019 - Nov 2020)

I have been working through website live chat, emails and WhatsApp. As a support specialist I've been helping customers to find a best solution for their trip to Maldives. I did my best to turn them into real customers ("cold contacts") and helped them to make a decision about time, price, hotel, included services etc.
I was also responsible on PPC companies in Google Adwords and Yandex Direct and provided my own traffic analysis.

Customer support and localization
Mood Messenger app (Jan 2017 - Aug 2018)

 - Support service for English, Russian and Ukrainian customers 
- Up to 250 resolved tickets/requests per day 
- Beta testing and mediating between testers and developers - Ongoing translation and localization (of the application, its website and Play Market page)
 - Software: Zendesk, Wrike, Discord, OneSky, Beta
- Fulltime position, 5 days per week and irregular working hours and request

Virtual assistance and customer support: Olga Berg coaching (March 2015 - Dec 2015)

 - Customer support of webinars that were being held through Hangout, GoToWebinars, Skype, ClickWebinar etc 
- Composing step-by-step manuals with screenshots for numerous cases and various OS
 - Internet researching, translation, SMM posts, transcribing, subtitles making
Long-term position in a challenging project
Opportunity to grow and develop my skills
Position: Customer Support, Customer Success
Category: Support
Experience: 3 years | English: fluent


Customer Success Analyst	 							     	                November 2020 – Present 

1.	Conducts 50+ weekly follow-up calls and emails with new signups and existing customers. 

2.	Part of a team that manages over 8,000 customers across the different platforms provided by the company.

3.	Manages a group of customers who transacts over 300,000,000 naira yearly.

4.	Responds to customer queries in a timely and accurate manner through various communication channels, such as phone, email, or chat.

5.	Ensures all queries and complaints from existing and potential customers are promptly and effectively resolved within service level agreements and follows-up with customers to ensure resolution and gather their feedback.

6.	Researches, documents, and escalates support cases to higher levels of support when unable to resolve issues using available resources.

7.	Conducts product demos for customers and provides training to new company hires.

8.	Assists customers with onboarding and setup by performing training and providing guides to aid them, either through in-person visits or virtual meetings using platforms such as Zoom, Microsoft Teams, or Google Meet.

9.	Compiles and presents weekly reports to management on overall customer satisfaction.

10.	Identify and assess customer needs to achieve satisfaction.

11.	Assists management with creating a support workflow for the support team which has increased productivity.

12.	Reports errors and bugs identified on any of the company’s software solutions to the products and software development team.

13.	Accurately provides and updates customer information using the appropriate methods and tools, such as Zoho CRM, Excel, and Google Sheets.

14.	Collaborates with the product team to provide input and feedback from customers on potential product enhancements.

15.	Creates helpful documentation for the company’s support channels for both internal use and customers’ use. 

16.	Analyzes customer usage data to identify trends and make recommendations for improving the customer experience.

17.	Collaborates with product managers by testing new and updated product features and providing recommendations for improving them.
Position: Customer Support, Customer Success
Category: Support
Experience: 1 years | English: upper


I have a huge experience working with people.
10+ years in hospitality business.

Work Experience
SKELAR (ex SocialTech) (12/2022 - present)
Customer Success Manager 

- Build strong, long-term relationships with the customers by providing active, engaged listening and responses. 
- Navigate multiple systems to provide quality support via chats, emails and phone calls.
- Review and log customer complaints/concerns, find ways to improve the customer experience.
- Build productive collaborative working relationships with internal teams to better support customers.
My main expectation - remote job.
Position: Customer Support, Customer Success, Account Executive, Sales Development
Category: Support
Experience: 5 years | English: fluent

I'm proud of being a quick learner and being promoted swiftly.
I have a solid experience in the customer support field, product IT and Marketing companies working with different US and UK projects at HR, energy services, compliance and block-chain, design, cloud solutions support, consulting, SAP, and Google Cloud solutions related projects, which proves my excellent ability to create strong and friendly relationships with clients from different industries, quickly adapt to new projects' specifics, be flexible, and make decisions on behalf of the client. Have a proven track record of meeting and exceeding the client's expectations and targets set. Hungry for learning, facing new challenges, and developing my competences.
I'd like to be a part of a smart and friendly team working in a challenging environment.
Position: Customer Support / Customer Success / Community Manager
Category: Support
Experience: 2 years | English: upper


Dec 2017 - today Namecheap Inc. Kharkov, Ukraine Customer Support Specialist, Billing Department customer dialogue via live chats / ticket work with payments, invoices, etc. work with "Jira" tasks.
Position: Customer support, Customer Success Manager
Category: Support
Experience: 9 years | English: fluent

Successfully coordinated and managed international teams comprising freelancers and agents from Kenya,  Philippines in the field of customer support.
But most importantly, you'll find me enthusiastic about embracing new challenges and expanding my skill set, and I am eager to delve into new areas where my passion for technology and dedication to continuous growth can thrive.have also sharpened my customer support skills, providing exceptional assistance to clients and resolving their queries promptly and efficiently. I take pride in my ability to communicate complex concepts in a clear and brief manner, ensuring customer satisfaction and fostering long-term relationships.
With over 8 years of experience in customer support,  and customer success, I have developed the skills and expertise necessary to excel in these roles. Throughout my career, I have honed my ability to communicate effectively with clients and customers, ensuring that their needs are met and their expectations exceeded. As a  support agent, I gained valuable experience in lead generation, working closely with clients to identify their needs and provide tailored solutions. As an account manager, I further developed my skills in relationship building and client management, driving revenue growth and ensuring customer satisfaction.

I have experience communicating with customers from various regions, including the US, Canada, Europe, Australia, Kenya, South Africa, and India, and I am fluent in English. In my previous roles, I utilized a range of tools and software, such as Zendesk, Jira, Google Docs, Sheets, Slides, and Slack, to streamline processes and improve customer support.
I pride myself on my friendly and approachable attitude, which allows me to establish strong relationships with clients and colleagues alike. I am eager to bring my expertise and positive attitude to a new role and am available to start immediately.
Currently, I am actively seeking employment in customer support or account management, either remotely or in an office setting. Additionally, I am open to exploring new job openings and opportunities. I have a strong willingness to learn and expand my skill set.
Position: Customer Support / Customer Success Manager
Category: Support
Experience: 2.5 years | English: intermediate

I continue to take English courses to improve my level, I also started a course to study the Italian language.
I has successfully completed for beginer SoftServe IT Academy course Quality assurance and testing of modern software systems.
Open to new knowledge.
Resolving all types of support issues received via ticketing system, chat or phone;
Managing issue tickets, communicating with the Development and QA to resolve these issues in a timely manner;
Supports customers by providing helpful information, answering questions, and responding to complaints;
Manage large amounts of incoming inquiries;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships of trust through open and interactive communication;
Meet personal/team targets;
Managing and motivating the sales team, for overall strategy and day-to-day operations;
Working and learning new material in databases and CRM systems;
Providing assistance to sales managers, training newcomers.
Organisation of team buildings.
Resolving all types of support issues received via ticketing system, chat or phone;
Managing issue tickets, communicating with the Development and QA to resolve these issues in a timely manner;
Supports customers by providing helpful information, answering questions, and responding to complaints;
Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
Manage large amounts of incoming inquiries;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships of trust through open and interactive communication;
Meet personal/team targets;
Follow communication procedures, guidelines and policies;
Managing and motivating the sales team, for overall strategy and day-to-day operations;
Working and learning new material in databases and CRM systems;
Providing assistance to sales managers, training newcomers.
Position: Customer Support/ Customer Success Manager
Category: Support
Experience: 1.5 years | English: upper


E-commerce Customer Service Representative, MSV Multicall, remote
August 2022 – Present
- Responded to emails and phone calls from customers, providing them with an
accurate information, detailed instructions and appropriate solutions.
- Resolved escalated issues through effective communication with other internal
departments or with couriers when needed
- Followed up with customers to offer additional support and check

Quality Inspector, Mektec, Ceske Budejovice, Czech Republic
November 2021- March 2022
- Verified the quality of produced pieces through the microscope in order to
detect short circuits and foreign objects
- Prepared documentation of the inspection, indicating the nature of the defect
- Informed the production team about the quality control issues to enhance the
quality of the product

Sales Representative, Leadex call-center, Lviv
January 2021- July 2021
- Managed large amount of incoming calls
- Sold the product by introducing it and emphasizing its advantages, based on
customer’s needs
- Handled objections and closed the sale

Hairdresser, Lviv
freelance
- Determined customers’ hairdressing needs
- Cut, shaped and trimmed customers’ hair
- Provided various hair coloring and permanent hair treatments

Waitress, Sun City Restaurant, Zaporijja, June 2020 - August 2020;
Doctor Faust Restaurant, Lviv, August 2019 - March 2020
- Seated diners, took orders, delivered food and beverages
- Served parties and catering events
- Answered questions about the menu and made recommendations when
appropriate or requested
Position: Customer Support, Customer Success Manager, Customer Representative
Category: Support
Experience: 5 years | English: fluent


Currently I'm working as a Customer Support Representative and a Team Lead simultaneously.
As for now, my responsibilities include:
 Maintain inbound and outbound cases via phone, email and in the system itself
 Help with resolving payment issues
 Work in the system: receiving,
monitoring, processing and tracking orders (process inquiries, control the accuracy of order delivery or control that orders completed according to the set standards, deadlines and customer’s needs)
• Assign tasks to employees, oversee and assess their progress, conducting performance reviews
• Provide guidance and feedback to employees when needed
• Use problem-solving and troubleshooting skills to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand
• Responsible for meeting shift production goals
• Insure industry rules and policies are followed.
Also, I have worked in Sales and my responsibilities were following:
 Presented, promoted and sold products to existing and prospective customers
 Established and developed positive business and customer relationships
 Determined pricing schedules for quotes, promotions, negotiations
  
 Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem
 Provided accurate, valid and complete information by using the right methods/tools
 Kept records of customer interactions, orders, processed customer accounts ,file documents

For more details, I will be glad to provide you with my CV.
Position: Customer support, Customer Success specialist
Category: Support
Experience: 2.5 years | English: upper

Trained and guided new employees for multiple roles in the support team.
Doubled the number of subscribers in the Telegram channel.
Improved the number of complaint resolutions in the project.
Currently I work as a customer support manager of the affiliate program and my responsibilities are:
 Processing payments for customers.
 Handling problematic cases.
 Engaging the necessary teams to resolve important customer issues promptly.
 Onboarding new members of the team.
 Communication with customers via email and chat.
 Publishing media materials at the company channel.
Position: Customer support/Customer support supervisor
Category: Support
Experience: 3 years | English: upper

I've been in the USA and Denmark as a student intern (1 year in each country). Improved my language skills with the native speakers. Another country relocate will not be a shock for me. I know the lifestyle of European and North American people, and I appreciating it and striving to reach it.
11.2017 - 04.2019 - UIA (Ukraine International Airlines customer support agent (incoming and outgoing calls).
Software used: CRM, Amadeus, Vici Dial, Zoiper, Excel, Google Docs, Cisco, Outlook mail, Google Mail, Flight radar.
05.2019 - 10.2019 - Fare Portal customer support for outsource "Simply Contact". Incoming calls line. North America market concierge service (largely airline flights via different air companies).
Software used: Vici Dial, Zoiper, Google Docs, Outlook Mail, Google Mail, Flight radar, Sabre, Amadeus.
03.2021 - 11.2021 - Bolt support team for outsource "Simply Contact". Incoming chats with Riders, Drivers, e-scooter Riders.
Software used: Vici Dial, Slack, Teams, Google Docs, Excel, Word, Outlook mail, Google Mail, Zendesk, Jira (Service desk). Knowledge base (internal and public), Zoiper, Promotional code generator, Internal Admin panel, Beehive, Waze and Google Maps.
12.2021 - present - Bolt support team lead. Team management, group results monitoring and each agent regular feedback for highest efficiency. Efficiency reports, creating new methods of the team work.
Software used. Vici Dial, Zoiper, Teams, Slack, Zendesk, Service desk, Beehive, PowerBi reports, Excel, Google Mail, Outlook mail, Google tables and docs, Word.

My goals - personal and professional growth as a project manager. Also, interested in team organization and efficiency improvement. Improving my negotiating skills.
Main rule of mine - all the work should be done with no any questions to me. If there are any questions - my work is not done yet.
Position: Customer Support, Data Engineer
Category: Support
Experience: 10 years | English: pre


Customer Support Engineer (BS SQL Engineer)

Experience in the migration of data from Excel, Flat file and XML to MS SQL Server by using conversions and DTS utility
Experience with Power BI 
Developing ad-hoc queries for end users
Creating and maintaining jobs
Assisting in transferring databases, including TempDB to new servers 
Modify SQL Server stored procedures using SQL
Verifying XML
Proficient in extracting, transforming and loading of data using SQL Server DTS and SSIS
Day to Day included manipulation of XML, CSV and XSL files
Managed SQL Server Agent JobsCreation of complex database queries
Supporting SQL Server database for our Software as a Service platform
Create detailed documentation, including diagrams of database infrastructure
Monitor, maintain database systems and troubleshoot problems that may arise
Maintain data integrity and security (manage roles and permissions of database users)
Proactive housekeeping/archiving and shrinking of databases
Trained business and end users to create ad-hoc queries that decreased dependency on IT

Experience: Chrome dev tool · PowerShell (basic Knowlege) · Microsoft Power BI · Microsoft SQL Server · MultiDimensional eXpres
Position: Customer Support, Data Moderation
Category: Other
Experience: 1.5 years | English: upper


August 2021 – December 2021: Reface, Kyiv 
• Data Moderator
Validation and processing of audio and video content, segmentation and markup of images, data search for narrowly targeted queries

April 2020 – May 2021: Label Your Data, Kyiv 
• Data Annotator
Labeling videos using special markup tools, recognizing and tag requiring objects with high accuracy, annotation of the websites

November 2019 – April 2020: SupportYourApp, Kyiv
• Customer Support Consultant
Provision of consulting services and information support to company customers
Position: Customer support, data moderator.
Category: Support
Experience: 2 years | English: fluent

I'm proud of my managing experience, warehouse what I was taking care of , worked 7 month without any issues, because everything was working as planned and all issues were handled in time. Also, I can add that I was systemizing and optimizing work templates and google docs in Ring Ukraine, to create some kind of standard what all teams can use.
Was a full time logistic dispatcher in two companies fo 3 years. L2 Data Moderator at Ring Ukraine for 1,5 year. L3 CSR at Uproad for 6 months.
I would like to do my best to get team-leading position.
Position: Customer Support Director/Operations Manager
Category: Support
Experience: 11 years | English: upper

Three departments(Customer Support, Social Media monitoring&reporting, and Customer Success) were successfully launched and grew up from 1 to 60 people. Up to 20 successful projects launched.
Managing the teams (remote and on-site) is the biggest passion of my professional career. My career started over 17 years as a Customer Support representative and over the years I was able to grow to a  Senior Operations Manager, with responsibilities to: 
- Lead, motivate and support a large International team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution. 
- Manage timely data collection to update operations metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service.
- Partner with cross-functional teams in improving the proprietary tools and systems.
- Conduct budget reviews and report cost plans to upper management.
Position: Customer support / Dispatcher
Category: Support
Experience: 4 years | English: fluent


Freelance translator - 2017-2019
Mostly small-scale social media jobs, focusing on day-to-day posts and events;

Sales representative / Customer service - 2019-2020
DsPro, LTD 

Manager - 2020-present
DsPro, LTD
Position: Customer Support / Documents Processing
Category: Support
Experience: 1.5 years | English: upper


I have experience in working with an American customer in the healthcare domain. 
My responsibilities included:
- correspondence with HME providers;
- responding to customers inquiries (in a quick and efficient manner) through chats and emails;
- understanding and analyzing customers requests, finding appropriate and acceptable solutions;
- processing required documents;
- following up with the customers whenever it is necessary;
- handling escalations to other team members;
- creating email templates.
Position: Customer support, e-commerce manager,
Category: Support
Experience: 3 years | English: upper


E-commerce manager
Nipoon LLC, USA, (Remote)
• Planning, coordinating, and monitoring logistics operations
• Working with postal services ( FedEx, UPS, USPS)
• Full delivery coordination to recipient
• Manage and develop logistics staff
• Planning and monitoring of deliveries
• Organization of warehouse
• Responding to any issues or complaints.
• Researching ideal shipping techniques and carriers.
• Working with big amounts of goods
HR manager assistant
Nippon LLC, USA, (Remote)
• Manage the staffing process, including recruiting, interviewing, hiring
• Vacancy posting, researching of resumes
• Conducting telephone interviews
• Organization and implementation of new employees
• Reporting on work results
Customer support representative
Nippon LLC, USA, (Remote)
• Working with CRM system
• Manage large amounts of incoming and outcoming calls
• Identify customer's needs
• Handle customers complaints, provide appropriate solutions
• Keep records of customer interactions, process customer accounts and file documents
Position: Customer Support/Engagement Manager
Category: Support
Experience: 11 years | English: fluent


Here are lists of my proficiencies with tasks and softwares:
⇒ Initiating negotiations, demos, follow up and converting prospects to loyal customers.
⇒ Outbound prospecting through cold calling, warm calling, email marketing and copywriting.
⇒ Inbound lead generation, prospects handling, sales qualification and closing of phone, live chat and email inquiries.
⇒ Communicating, managing, tracking and reporting on sales activities.
⇒ Executing strategies, updating and developing new methodology to win new business deals over and secure recurring sales transactions.
⇒Identifying prospects' individual/business challenges and recommending relevant and corresponding solutions
⇒ Staying updated on product information, industry trends, competition and market situations.
⇒ Offering support to other Sales departmental colleagues, Product Developers, Technical Support team and the executive office.

SOFTWARES/TOOLS:

*Google Workspace
* Microsoft Office
* CRM Tools: { Podio, Mojosells, Zoho, TheCustomerFactor, Quickbooks, Reflection, Hubstaff, Bitrix24, Nextiva, Vumber, CallRail, DialPad, Telzio, Zaiper, Xlite, RingCentral, Kixie, Mojo }
* SendBloom | SalesforceIQ | RelateIQ |
* Pipeline Deal | SugarCRM | Zopim |
* GTM | JoinMe | Asana
* Slack, SalesLoft, RainKing & DiscoverOrg
* Zoom | Clickup | Hubspot

Open to learning about new tools and softwares during onboarding processes. I am available to hop on an interview right away, do send an invitation let's discuss.