lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support Engineer with DevOps skillset
Category: Support
Experience: 10 years | English: upper

Successful project: Adbank 4, October 2013 - June 2015 (Adstream)
Web Academy, DevOps for System Administrator
Technical Support Engineer - Epicentr M

System monitoring, initial system analysis and further escalation (Grafana, Graylog, Prometheus).
Reproducing of bugs on test environments and creating tickets in bug tracking system, investigating unusual behavior of the system, services etc.(Rancher, RabbitMQ, MongoDB, Elasticsearch, pgAdmin, Swagger, bash, python etc)
Processing of incoming chats and applications in SD, their prioritization.
Providing consultations on working with the system to both external and internal clients.
Interaction with the development team.Updating knowledgebase, creating instructions for colleagues and clients.

Technical Support Engineer (DevOps Team) - PDFfiller.com 

Monitoring (Zabbix, Grafana, Kibana, Prometheus).
Familiar with log analysis tools such as ElasticSearch, Kibana.
Cloud experience with AWS (EC2, ECS, ECR, IAM, CloudWatch, ElastiCache, RDS).
Docker, DockerHub, GitHub (Management of users access, team management, repository creation, etc),
Experience with TeamCity (Investigation of failed\stuck builds, configuration of build steps, build configurations, changing variables, server diagnostics and logs, manage users permissions, groups, roles etc.), Jenkins.
Jira, Confluence.
Basic bash, Python
Basic Terraform

Middleware Support Specialist - PJSC "Alfa-Bank". 

   Support, configure, maintenance of WSO2 middleware products:Enterprise Service Bus, Web Services Application Server, Application Server based on RHEL,
  Deploying of proxy- and data- services to production environment, taking part in migration and upgrading different systems, supporting RabbitMQ, Flink Integration Platform, etc.
    Processing and resolving client's requests, regarding different issues with services and workflows on production environment, collecting info and analyzing logs, escalating issues to appropriate support teams, applying fixes, working closely with dev teams, DBA, Network etc.
Linux (command line),ESB, WSAS, AS, VisualVM, JMX, Windows, Zabbix,SQL,SVN, SOAP, XML, Oracle, PostgreSQL, Jira, Confluence, HPSM
Friendly team, comfortable office, professional growth, health insurance, English courses
Position: Technical Support Enginner, Linux System Administrator, DevOps
Category: Sysadmin
Experience: 10 years | English: upper


Systems Engineer at Dapplica
March 2022-Present
Deploying, and maintaining blockchain nodes and supporting infrastructure such as: monitoring and analytics tools.
Identifying problems quickly, Analysis of Logs
Anticipating resource requirements,Scaling and Optimizations as needed

Technical Product Owner at Virtuozzo
September 2021-January 2022
Working in an Agile environment, with the Scrum Master and other project management to ensure stakeholder satisfaction
Writing technical requirements and defining support requirements and processes to ensure work is delivered on schedule
Writing definition of ready user stories and maintain groomed backlog for stakeholders’ priorities and incorporate architectural changes recommended by engineering into user stories

L3 Technical Support Engineer at OnApp(acquired by Virtuozzo)
June 2013 – August 2021
Providing 3rd line technical support, deployment, diagnosing, and solving issues for remote distributed production infrastructures running OnApp cloud management platform.
Writing Scripts to automate processes and simplify tasks.
Collaborating with Developers/QA, Writing, verifying, and improving documentation.
 
Freelance WebMaster
2009 – 2015
Worked in web based Projects using Wordpress, Joomla, HTML, CSS, JavaScript etc. Template Customization depending on the clients' website requirements.
Websites deployment using open source toolset (PHP, MySQL, Apache, Linux and others (i.e LAMP).

System Administrator at Ericpol(acquired by Ericsson)
September 2012 – May 2013
Monitoring and updating Tickets (issues) through Incident management system based on ITIL.
Diagnosing and resolving problems associated with Linux operating systems and components.
Configuration, administration and troubleshooting Linux servers and Desktops, Installing and configuring hardware, software and Ethernet equipment.

System Administrator at Ukrainian Catholic University
January 2008. – September 2012
Responsibilities:
Configuring, installation, and troubleshooting servers and desktop computers, peripherals.
Technical Support Engineer with some DevOps and Product Management experience who is passionate about self-development and is looking for a position in a Software company where I can acquire new skills and take the next steps in learning DevOps tools within a supportive highly agile DevOps team.
Position: Technical Support (english, italian)
Category: Support
Experience: 2.5 years | English: upper


I'm looking for a job as a Technical Support Manager (Customer Support)

Responsibilities as a Data Technical Support Manager at a SaaS company (2.5 y.):
1.	Read logs and graphs with Kibana and Grafana to troubleshoot.
2.	Alert management troubleshooting.
3.	Added sources to monitoring, using MS Azure Storage.
4.	Crawler tech support.
5.	Tech support for the operation of API data providers, using providers' Query Languages.
6.	Analyzed the profit of connected sources via the Amplitude analytic tool.
7.	Analyzed work and searched for solutions to API problems, services, and reading logs using Kibana and Grafana to debug problems
8.	Postman user experience for creating API.
9.	Written tech documentation in Notion. 
10.	Duty at the dev team for troubleshooting.

Languages: HTML, CSS, XPath, C#/.NET (beginner, OOP oriented)
OS:	Windows
IDE:	VS 2019, VS Code
Other technologies, and tools: JSON, Chrome DevTools, Fiddler, Postman, MS Azure Storage, Kibana, Intercom

Achievements as an Associate Product Manager (2 y.)
1.	Implemented an alert management system to identify some sources unavailable before customers notice them quickly.
2.	Reorganized the process of customer feedback analysis in ProductBoard, which helped to point out the main problems of our customers. Held presentations with these insights for the stakeholders. 
3.	Analysis of the effectiveness of new and existing features among customers in Amplitude in order to uncover ineffective features and product enhancement opportunities. I adjusted the product roadmap in cycles.
4.	Read logs and graphs with Kibana and Grafana to analyze the performance of connected sources.
5.	Provided cross-communication between Customer Success, Support, and Product Development departments - analyzed customer product reviews, and created and presented reports to the departments for achieving KPIs.
6.	Created and launched in production "Competitors Digest" MVP to track market trends, and increase the company's competitiveness and revenue.
7.	Created an English-language knowledge base for Department in Notion
8.	Task management in Trello, GitHub Projects
9.	Product/feature planning methods - Shape Up, OKR’s

Tools
ProductBoard	Amplitude	Notion	Google docs	Miro
Kibana	Intercom	Trello	O365	Figma
Grafana	HubSpot	GitHub Projects	Shape Up, OKR	Zappier
Position: Technical Support/Front End trainee
Category: Support
Experience: 0 years | English: fluent

After teaching English around the world for almost ten years, I am most proud of my career jump into the IT sphere. At first I thought it wasn't for me, but after challenging myself and going outside of my comfort zone I am now passionate about IT and all of the possibilities it has to offer.
Currently studying Javascript my goal is to become a front end developer focused on technical support and customer relations.

Work Experience:
English Instructor, Plarium 
Technical Proofreader, Daxx Kharkiv, Ukraine 
Community Engagement, The House, Kharkiv Ukraine
Cultural Orientation Trainer, University of Wisconsin Milwaukee
Student Advisor, Wisconsin International Academy
Customer Support, Captel, Milwaukee, Wisconsin
Customer Support, Verizon, Colorado Springs, Colorado

Languages: English (Native Speaker) Russian (Intermediate, but actively studying)

Extracurriculars:
Organizer and host of two biweekly language MeetUps sponsored by DuoLingo, Casual Conversations and Slavic Sundays in Oslo, Norway. Active volunteer in the Norwegian Ukrainian Chamber of Commerce.  TEFL/TOEFL Certification, Kepner-Tregoe Certification, LEAP Leadership Certification, Interpersonal Communication, Writing/Editing, Customer Service, Cultural Sensitivity.


Visa: 3 year residence permit in Ukraine
My only expectation is to learn anything and everything! :)
Position: Technical support, HelpDesk
Category: Support
Experience: 5 years | English: pre


“Flames Group”, voice traffic transit operator, 04.2020 – 06.2020, 
NOC specialist (remote)
Duties:
•	manual testing of communication routes in different directions, finding problems with routes;
•	traffic monitoring in the billing system, work with price lists;
•	communication with foreign customers and suppliers via chat & mail;

“Sherlockhost” hosting, 12.2019 – 04.2020, Technical support (remote)
Duties:
•	consulting clients  via chat and tickets;
•	resolving web site issues;
•	site migration from another hosting;
•	work in billing system; 
“Intensys”, 11.2016 – 11.2019, Technical support (remote)
Duties:
•	consulting users, supporting Solaris software for SportLife, Human sport centers;
•	accepting tickets and troubleshooting issues related to the Solaris system;
•	helpdesk L1, L2 (supporting: net printers, fiscal printers, IP telephony, video monitoring, tourniquets, TV;
•	purchasing necessary equipment;
 “Morion”,  11.2011 – 10.2016 Technical specialist
Duties:
•	planning for purchasing necessary equipment (computers, network equipment, fiscal printers) for further implementation of  “Account System for The Drug-stores” software;
•	work place organization;
•	installing and setting up network equipment, software;
•	consulting clients on “Accounting System for drug-stores” software;
•	supporting of drug-stores computer hardware operability.
Position: Technical Support/Help Desk
Category: Support
Experience: 1.5 years | English: upper

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To respond and solve immediate queries requested by users via the ticketing system, IM, and phone. Regular maintenance of computer and office devices continuously, install OS on computers, install printers. Prepare laptops/PCs for users and handover to them. Quick elimination of various malfunctions in the internal
system. To control users on AD at a basic level. Support to the users of Oil platforms remote and on-site.
I may not want to give customers false information or make promises I can't keep. This can damage my credibility and erode trust between the customer and me.
Position: Technical Support/HelpDesk/Software Integration Engineer
Category: Support
Experience: 1 years | English: upper

User of specific things, such as Ubuntu as a daily-driven OS
Have some hardware experience, able to build a PC and configure a software on it
Able to read main documentation fisrt before refering to StackOverflow and other sources of the information
Good team player, if I'm stuck on something - I'll always reach out for help and vice versa
Highly organized in terms of working space and time tracking
Active notetaker and visualizer of any new subject or process
Attempting Software Development and DevOps/SysAdmin courses at spare time to gain knowledge I need for improvement and professional grow
Research Analyst:
- Working with task management role-based tool
- Filling data within Excel-like environment, processing data packed to JSON/XML or templated XLSX
- Participating in activities aimed for software and internal processes improvement
- Active use of search engines, Google Docs
- Jira and ServiceNow as internal company service
2.5 years of experience

Line/Tier 2 Technical Support:
- Resolving customer- and product-side issues
- Software testing (User Acceptance Testing, UAT)
- Updating the software and its database on the server
- Deploying main and custom developments
- Basic SQL scripting and DevExpress rules creation
- Maintaining Excel files with custom PowerQuery data manipulations
- Consultations with Devs, BAs and Tech Leads towards customer issues and new developments
- OTRS, Confluence and YouTrack (Agile)
- Managing Moodle (for mentoring new employees)
0.5 years of experience
Possibility to work remotely
Office is highly preferable though
Position: Technical Support, HR, Customer Support, QA manual
Category: Support
Experience: 2 years | English: upper


- adding branded content to a client's platform (Knovio and OE Passport);
- setting up complex showcases for client`s events;
- editing and resizing client`s materials (logos, headshots, banners);
- using Knovio or Premiere Pro to edit the client's video after the event (cut, crop and trim video, insert small changes, add slides, etc.)
Position: Technical support in Google Ads
Category: Marketing
Experience: 2 years | English: intermediate


I worked as technical support Google Ads product, I have a advance skills in these products. I can set up ads in both Google Ads and Facebook Ads. I completed the online marketing course on Instagram "Prodvigator 2.0"
Position: Technical Support/Integration Engineer/DevOps
Category: DevOps
Experience: 2 years | English: fluent


As a Technical Support, I have been responsible for providing technical assistance and support to clients who are experiencing issues with their software, product use or other technical aspects that fall in the category of my responsibility. My role has involved troubleshooting and resolving technical problems through a variety of communication channels, including phone, email, and remote access software. Also, my job included a close cooperation with QA specialists, Developers and System Administrators.

I have developed a deep understanding of various operating systems, software applications, and high customer service standards. In addition to my technical expertise, I have also demonstrated strong communication and interpersonal skills. I am able to communicate technical information in a clear and concise manner to clients with varying levels of technical knowledge. I am also able to build strong relationships with clients, and I am committed to providing excellent customer service at all times.

Overall, my experience as a Support has equipped me with the skills, knowledge, and expertise needed to provide high-quality technical support to clients in a range of industries. I am passionate about technology, and I am committed to staying up-to-date with the latest developments in the field in order to provide the best possible support services to clients.
Position: Technical Support ( IT Help Desk)
Category: Support
Experience: 5 years | English: intermediate


I have over 4 years of experience as a Technical support . Provide technical support more than 600 employees. 
Have experience with Windows OS (7, 8, 10). Experience with MS Office.
Experience with printers , scanner. Experience with network devices. 
Experience with print server , wds server.
Have CCNA (R&S) knowledge. .
Position: Technical Support / Junior Manual QA
Category: QA
Experience: 0.5 years | English: intermediate

Education: 
2017 – 2021 	National Technical University of Ukraine "Igor Sikorsky Kiev Polytechnic Institute"- VPI, Publishing and Printing. Bachelor Degree.
Professional skills: 
- Clear understanding of software development life cycle 
- Knowledge of test types and levels of testing
- Understanding of most popular test design technics: boundary, pair-wise, equivalent classes, etc
- Experience in creating Test Plans (in accordance to IEE829), Check-lists, Test Cases 
- Experience in manual black-box testing of desktop and client server applications
- Experience with JIRA as bug-tracking system
- Experience with Redmine as bug-tracking system
- Experience with Localytics as a tracking system
- Understanding of Agile (Scrum) methodology
May 2018 – February 2019
Showmebiz/ GLOBAL VIRTUAL - Quality Assurance Test Engineer (part-time)
- Writing documentation
- Manual Testing VR/AR mobile aplications
- Manual Testing WEB-site ShowMeBiz

January 2022 - For now
Mystery Tag - Technical Support (full time)
Position: Technical Support/Junior QA Engineer
Category: Support
Experience: 3 years | English: upper

Newcomer of the year (2018)
Three years of experience in the IT field. Participated in several Ukrainian projects, the USA startup, provided help to clients from all over the world.
Position: Technical support/ KYC specisalist
Category: Support
Experience: 4 years | English: upper


Currency.com (KYC agent)
02.04.2021 - 09.03.2023
Main responsibilities:
- Onboarding of new customers according to KYC procedure
- Verification of identity documents
- Working with LexisNexis and SumSub databases
- Investigation of fraudulent activities in customers accounts  

Athena Security (BO agent)
12.08.2019 – 09.03.2021
Main responsibilities:
- Performing support of the project: reacting on alerts from client’s locations
- Creating and sorting datasets

Aviacontact (claims department agent) 
28.07.2018 – 01.08.2019
Main responsibilities: 
- Dealing with cancellation of air travel bookings and refund 
 calculation for clients
- Customer support (via mail and company CRM) 
- Business correspondence and communication
Position: Technical support l2
Category: Support
Experience: 1 years | English: upper


Worked in the international company.                  I performed duties in the capacity of customer and technical support. Upon receiving emails from the client, I responded with the information they requested. If clients report a bug, I checked to see if it still applies on our platform. I created  Jira tickets and assign them to the QA team and developers. I made calls with clients to discuss the technical capabilities of our platform. 
Created a lot of documents and filled in the tables I needed for my work.
Position: Technical support L2
Category: Support
Experience: 1 years | English: pre

Improved editing and voice-over skills in Premiere Pro. Wrote articles and manuals that were admired by the entire PR department. Helped the largest foreign miners and companies, eliminated problems with equipment.
I worked at Hiveon LTD as a support engineer for a year. I was also on the PR-team for half a year. Wrote articles for the knowledge base, did video editing.

Can work in Intercom, Helpdesk and other basic services. Basic knowledge of Linux.
Open to everything new
Position: Technical Support L2
Category: Support
Experience: 1.5 years | English: upper


Technical Support L2 
January 2022 
- processing of user requests in Jira
- analysis of the user's problem - making appropriate changes to the database (correcting/deleting existing records, adding new ones)
- understanding of client-server architecture
- detecting system bugs, creating bug reports, test cases, checklists and transferring them to the appropriate development department
- interaction with the programming department, understanding of development processes
- change related testing
- maintaining reporting documentation
Position: Technical Support L2
Category: Support
Experience: 7 years | English: intermediate


Understanding Network Protocols(OSI Model, TCP/IP).

Experience with systems: TestLink, Jira, Bugzilla, ZenDesk, HelpDesk, Microsoft Dynamics CRM, ManageEngine, Azure DevOps TFS, Trello, Postman.

Knowledge of network commands and working with them

Basic knowledge: HTML, CSS, JavaScript

Basic knowledge: SQL queries and work with MS SQL, PostgreSQL, OracleSQL

Working with different OS

Knowledge of CI/CD processes
Position: Technical Support L2
Category: Support
Experience: 4 years | English: upper


What I did on the last job:
• Customer Support: investigation of issues, raising tickets in Jira and resolving
• Small development fixes (Python, SQL, html), improving of internal products
• Contacting with customers, Data providers, developers, detecting problem in logs during investigations
 
What I did on job in Quod Financial:
• Customer support: investigation of customers issues and resolving of them on the Linux backend. 
• Monitoring of the system using Geneos. 
• Testing of company's products, creating tickets in jira. 
• Configuration and testing of plugins and sites backend, writing scripts using bash/Golang, etc.
• Investigations of issues in logs/FIX logs, databases
• Work with market data prividers (FOREX/Equities)
• Creating of technical documentation on Confluence

What I did previously in Apptimized:
• Application Packaging & Distribution in Windows 7/10 Desktop Operating Systems.
• Packaging and personalization technologies, including InstallShield, MSI, ThinApp.
Application Virtualization (App-V),
• Working with scripting (VBScript, Powershell, Batch),
• Customer support.
• Testing of internal products.
Looking for work in product company with small/medium command, only day/morning shifts. Good communication inside a team and feedback is very important. 
Also it's important to see the possibility of growth, that I could learn and implement new knowledges in this job.
Position: Technical support (L2/L3)
Category: Support
Experience: 7 years | English: fluent


Overall Sysadmin/Tech support experience over 7 years. Looking for a way to develop myself as  a SRE / DevOps. Major experience in tech support / monitoring tools administration, (Grafana/Zabbix)  / jira automation and administration/ worked with Docker, AWS, (Cloudwatch mostly) including infrastracture (ansible/terraform). Will be able to tell more, depending on your expectations