lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Senior Customer Support manager, Technical Writer, Junior cybersecurity analyst
Category: Support
Experience: 11 years | English: fluent


With over 11 years of experience in supporting customers and products, I am passionate about finding creative solutions, improving processes, and building a healthy working atmosphere as well as contributing to product improvement. I currently work as a Senior Customer Support Manager at Easygenerator, an online e-learning platform that empowers anyone to create engaging courses and assessments.
I would prefer to switch from customer support and start a new path

Senior Customer Support Manager
Easygenerator - 3 yrs 11 mos
- supporting customers via online chat and video calls, quickly resolving issues, or providing appropriate alternatives
- app manual testing, reporting issues via the ticketing system
- updating Help Site with new features description
- onboarding sessions for customers
- knowledge sharing with the team
- supporting the team members when they have complicated tasks or questions 
- preparing knowledge base
- reviewing the team metrics in order to find improvement ideas
- diving into technical specifics of some use cases
- constant contact with product, qa, design and development teams
- deploying updated localization of the app- supporting customers via online chat and video calls, quickly resolving the issues, or providing appropriate alternatives 
- app manual testing, reporting issues via the ticketing system 
- updating Help Site with new features description - onboarding sessions for customers 
- knowledge sharing with the team - supporting the team members when they have complicated tasks or questions 
- preparing knowledge base - reviewing the team metrics in order to find improvement ideas 
- diving into technical specifics of some use cases - constant contact with the product, QA, design, and development teams 
- deploying updated localization of the app

Technical Writer
Viseven - 9 months

Google Waze - 6 yrs 7 mos
Customer Support Specialist and Crisis Response Coordinator
Key responsibilities:
- communication with private and government organizations around the world to gain necessary information about crisis events,
- analysis and classification of news, mass media and reports to find a potential crisis,
- organization of working process of the team,
- quality control and development of evaluation systems,
- Manual testing of mobile app
- arrangement of presentations, meetings, and team trainings,
- creating instructions and workflows and updating technical documentation,
- updating the Waze map.
Position: Senior Customer Support Quality Analyst
Category: JavaScript
Experience: 4 years | English: fluent


2 years as a Customer Support Engineer:
Assisting clients with SSL-related questions in chats and tickets via a HelpDesk system, such as:
– Generating the CSR and private keys; 
– Passing the domain control validation methods according to the Certificate Authority and CA/B Forum requirements;
– configuring server settings for better security (cipher suites, TLS protocols, HSTS, HPKP, ECDSA algorithm); assisting customers with passing the A+ SSL test for domains on Qualys SSL Labs;
– installing SSL (TLS) certificates on a variety of control panels and web servers (Zimbra, Windows Server, Exchange Server, Apache (httpd, Apache2), Nginx, Tomcat, Ubiquiti Unifi, Webmin, cPanel/WHM, DirectAdmin, Plesk, VestaCP, Google App/Cloud Engine, Node.js applications, EasyWP, XAMPP, Java-based servers, etc);
– covering DNS-related questions (nameservers & DNS setup, DNS proxy, DNSSEC, Whois privacy services such as WithheldForPrivacy);
– setting up the HTTPS redirect on cPanel (Apache & WHM), Nginx, Tomcat, and Windows servers;
– covering basic WordPress-related questions (themes, HTTPS redirect, plugins);
– troubleshooting SSL-related validation/installation errors;
– reporting bugs/customer feedback through the bug tracking systems;
Creating (or participating) guidelines/documentation/procedures and articles for internal departmental documentation and external knowledgebase; creating video tutorials.

2 years as a Customer Support Quanilty Assurance Analyst (1,5 years as Senior):
– Assessing the work of Customer Support (CS) representatives and composing detailed QA reviews for chats and tickets based on departmental and company standards.
– Carrying out follow-up training, and meeting with CS staff (based on the reviews).
– Improving QA performance, efficiency, and methodology.
– Gather the statistics and quality data about CS team performance.
– Pass the results to CS managers and cooperate with them to improve the current level of the CS team in a global aspect.
– Trace the core of the CS team performance issues and cooperate with the Training department and supervisors.
– Improve the training and preparation methods and develop new aspects.
Position: Senior Customer Support Representative
Category: Support
Experience: 2 years | English: fluent

I was one of the top Support agents at Petcube, was selected to train our Support Team from the Philipines, represented Petcube during the YES 2018 Conference
I am looking for a Senior Customer Support Representative/ Customer Support Manager position at an International IT company. I have over 2 years of relevant experience and I am sure that my diverse background and previous experience will be an asset to the company. 

Having worked for international IT and Market Research companies as well as top world NGOs and the Parliament of Canada, I have developed a wide range of skills that would meet, and exceed the expectations for the role. In my present role as a Senior Customer Support Engineer at Petcube I have had much experience relevant to the Senior Customer Support Representative/ Customer Support Management position, including providing effective solutions to the customer’s problems, communicating with clients from the US, Canada, the UK, Western Europe, Australia and New Zealand, using various help desk (such as Intercom, SalesForce, Zendesk), reporting bugs in JIRA, working with different departments (such as Marketing, QA, BackEnd, iOS and Android teams) to resolve customer’s issues.

My skills and background include: 
▪ International exchange programs participation and experience working in North America (Canada-
Ukraine Parliamentary Program Intern 2014)
▪ Over 2 years of customer service experience (the position of Senior Support Engineer at Petcube)
▪ Over 3 years of management experience (including project and classroom management)
▪ Proficiency in English (both written and spoken)
▪ Excellent communication skills (acquired through work and volunteering experience)
product company/ outsourcing, opportunities for growth, challenging tasks, no night shifts
Position: Senior Customer Support Representative
Category: Support
Experience: 3 years | English: fluent

Most of all I am proud of the fact that in a relatively short period of time I was able to get a senior position and organize the work of the support team so that each of our clients was satisfied with the service provided. I believe that my experience, my desire to constantly grow, always learn something new (including learning on my own mistakes), and never stop on the path to achieving my goal is the thing that helped me with it.
What I did on previous jobs:

Online payment service PayOp
As an Account Manager:
	Consultation on the company's products;
	account maintenance for existing customers (communication, full support and development);
	consulting new clients and setting up accounts for them;
	retention and return customers who have previously left.

Flyhacks travel agency (ТОВ "АВІО УКРАЇНА")
As Support Team Lead:
	Onboard new agents;
	coordination of agents on the shift, task distribution;
	quality control of support provided by agents;
	monitoring of social networks and evaluation platforms with the purpose of research on complicated cases in order to provide more comprehensive customer service;
	adjustment of work schedule and development of plans and methods for employees training.

As Senior Customer Support Agent:
	Training of new employees to work with internal software and processing customers’ data;
	resolution of strong conflict situations with customers;
	giving needed assistance to employees in any case related to company’s activities.

As Customer Support Representative:
	Handling 60+ customers’ requests daily on all incoming communication channels;
	issuing Low-Cost and GDS tickets, adding special services to reservations and contacting airlines all around the world.

“Tereza Rezidence” beauty salon
As an Administrator:
	Working with VIP clients;
	sales of goods and services;
	counselling services on all incoming communication channels: phone calls, messengers, social networks, e-mail etc.;
	working with 1C base, documentation maintenance;
	organization, planning and co-ordination of corporate activities including HR management;
	payments clearing and settlement, record-keeping and money accounting;
	warehouse inventory control and procurement of goods and services arrangements.

Have also a couple of years as a written translator experience.
I'm looking for a company where I can stay for a long time and have the opportunity for career growth. It is important to me to enjoy my work. This can be achieved only if you do what you like and receive the desired salary for it. 
I enjoy working with people, helping them to solve their problems and to find a way out of almost any situation or smoothing out conflicts as much as possible. The main priority is to achieve the establishment of a strong and long-term relationship with the client.

Looking for no night shifts schedule.
Not interested in gambling, slots, casino, forex and trading project.
Position: Senior Customer Support Representative | Head of Support
Category: Support
Experience: 3 years | English: fluent

Tough at least 10 people in team the things that I knew. 
Developed new ways of allocating tasks in a team, became a team leader in call centre team.
Got increased to middle level in 6 months in Uproad.
Gained knowledge about customs clearing process In the UK and EU countries by working in Cardinal Global Logistics.
Three years experience of customer support and data entry. My responsibilities included: support clients by phone and email, processing online requests, allocating tasks in team, assisting customs regarding company services by chats/e-mails and phone calls.
Familiar with international trade and supply chain area as well as customs procedures. 
Have strong communication and time management skills.
New experience, nice team, flexible schedule. Was working in a small team but also ready to be involved in big projects. 
Support, friendly colleges and understandable authority are important things for me as employee.
Position: Senior customer support representative/ mentor in support department
Category: Support
Experience: 5 years | English: upper


Communication with writers/clients via chats, email, and phone; mentoring and onboarding; managing support tickets; recruiting; compliance with goals set KPI and maintaining a high level of service; regular feedback; updating documentation and knowledge base.
CRM, Zendesk, Binotel.
No cold calls
Position: Senior Customer support specialist
Category: Support
Experience: 7 years | English: upper


A consummate professional with the ability to connect with people and understand their needs and deliver quality service that
 leaves a positive and lasting impression. An enthusiastic and ambitious specialist with wide-spread transferable skills in
 management, sales and operations. An astute Customer Service/Support professional with over 8 years of experience in
 providing holistic customer experience from customer inquiries, onboarding, complaint management, transaction/order
 processing to ultimate customer satisfaction
Position: Senior Customer Support Specialist
Category: Support
Experience: 3 years | English: fluent


Hi, I am Kate! Nice meeting you 

I had been working remotely before it became the mainstream and at the moment I am striving for new knowledge. 
More than 2 years ago I explored the Customer service and during this time I experienced:

- a brand new topic to acquaint myself with, which is trading
- night shifts and stepping out of the comfort zone
- handling up to 10 and more chats simultaneously
- mastering cultural approach and applying it when achieving KPI goals
- tutoring new operators with guidance and instructions in chats 
- monitoring performance 

Support taught me not to take the complaints personally and maintain a healthy balance between empathy and common sense, to do what is expected by the rules and excel at it.
Moreover, after being "dependent" on rating, I started giving the feedback myself in my personal life.

Prior to customer care I had been engaged in an educational environment and was providing English classes  with a break for maternity leave.

Among my other skills I can name research, copy writing, flexibility, ability to learn quickly and creativity 

My hobbies include modern cross stitching and decor (my collection can be seen in Instagram _teacher_stiches), SUP boarding, style and fashion, reading and crafts 

Everything I have been engaged in so far has all been connected with using foreign languages and this is the skill that comes to job description by default.
I look forward to contributing my language skills and gaining new experiences!
Position: Senior Customer Support Specialist
Category: Support
Experience: 2.5 years | English: fluent


I have 2.5 years of delivering a compelling customer experience to every client and end user turning up via email chat or phone with a question. My ability to understand what customers need helps me resolve issues in a fast and efficient manner.

I can quickly grasp complex concepts (and products or features) and explain those in a simple manner.

Besides responding to incoming requests I also enjoy analyzing and categorizing the incoming flow in order to gain some insights to improve the Help Center or FAQ. All in all, I'm always on the lookout for the latest trends and software which helps in scaling and improving support quality.

I'm an experienced user of ticket systems (FreshDesk, HappyFox), Jira.
I'd love to participate in building support team from scratch as well as introduce NPS and populate tools like in-app FAQ, User Help Center etc.
Position: Senior Customer Support Specialist
Category: Support
Experience: 5 years | English: fluent


Senior Support Specialist working in a product company. Have experience:
- supporting users and business customers via chat and email; 
- communicating with stakeholders (customer support management, product managers, customer success team);
- gathering/analysing/sharing user feedback for product improvements; investigating and reporting user issues;
- creating materials for knowledge base on advanced topics and onboarding team members.
I'm interested in using my analytical skills, as I continue improving my Google sheets and  beginner SQL skills. Can support customers in English(C1) and French(C1). I'm interested in working on team improvements, making sure that customer feedback is gathered and shared with relevant stakeholders.
Interested also in related positions: Customer Success.

Don't work with phone support. Don't work on night shifts.
Position: Senior Customer support/team lead/quality control
Category: Support
Experience: 6 years | English: upper

6 years in customer experience/almost 2 years in IT

Deep knowledge of MS Office and expertise in Salesforce.
I am also a quick learner and have recently started developing my skills in SQL and Azure.
Dealing with clients for over 6 years in my career, including my current role in IT in the product company as a Technical Support Engineer. My experience has given me a deep understanding of how to deliver excellent customer service and manage conflicts in a professional manner. 

In addition, I have provided product training and onboarded new employees while also delivering KPI feedback to management.
I am specifically looking for a position that does not involve sales, cold/hot outbound calls, and night shifts.
Position: Senior CV/ML Researcher
Category: C++
Experience: 8 years | English: fluent

- PHD student ( Computer Science) - will finish after 1 month
- Lecturer at Taras Shevchenko National University of Kyiv
- Creating data structures for fast processing of Big Data
- Complex 3D graphics mobile application development with
  deformation animation (morphing)
- Development of text recognition software for mobile devices;
- Development of gestures recognition based on LSTM;
- Development of words verification using grammatical constraints
  (Feature preparation, Bayesian Classification, KIRF)
- Development of graphics application for modeling of human
corsets
- Development and implementation such algorithms as Smoothing , cutting, recognition of body parts, deformation(NURBS, B-Splines)
- Creating of data structures for fast rendering
- Development​ of target object detection algorithm
- Development​ of animals recognition algorithm​
- Development of augmentative reality ​engine (Feature extraction +Depth estimation using FCN)
- Development of new tracking algorithms based on LCRN
- Deep Neural Networks optimization
- Creation of new methods for SSD detector (based on GoogleNet
topology) speed up (statistical pruning, knowledge distillation,
RNN ...)
- Developing person segmentation algorithms (based on
SqueezeNet backbone) for cameras
- Creating video stabilization algorithms (CV, ML based)
- Creating neural network engine based on OpenCL
 - Deploying CV algorithms into embedded devices (optimizations:
MT, OpenCL, OpenMP)
- Navigation algorithms (person detection and auto cropping with
viewfinder ) and adapting them for production level.
- Developing whiteboard corner detection algorithms
- Creating real-time face beautification algorithms

- Preparing full-cycle project documentation (SRS, Dev. plan, HLD, DLD, etc.);
- Requirements clarification with customers

Technologies and tools: Coding in C++, Python,  OpenCL, Tensorflow, OpenCV, OpenGL; MSVS ; Eclipse; Android; Git; CMake; QT Creator

Currently working as Senior CV/ML developer and researcher.
I would like to work with state-of-art algirithms and generating new ideas for them.
Position: Senior C# WPF Developer, Team Leader
Category: .NET
Experience: 6 years | English: upper

10 years of work as C#/WPF developer.
An experience of leading a team (4-6 developers). As a TeamLead I improved team's performance and quality of planning (almost twice, according to the defined KPIs).
Experience in implementing Scrum principles in a team.
Passion for programming, clean and maintainable code and challenging tasks.
Initiative and overresponsible. 
I like to feel that my work makes value for customer and for end-users.
I'm an experienced C# developer.
Currently I'm leading the team of 4 developers + 1 QA.
I'm seeking for a new job opportunities as a Team Leader and Senior Developer.

Like to do: C#; .NET; WPF (like to work with it so much); complex tasks; software design; prototyping; communication with customer and architecture team; feature analysis, slicing, estimation; unit/integration testing.
Do NOT want to do: web, ASP.NET, JavaScript, WinForms.
Interesting project, friendly environment, flexible schedule and possibility of remote work, healthy work-life balance.
Position: Senior CX/UX/UI Mobile Designer
Category: Design
Experience: 7 years | English: intermediate

Mobile: Active citizen, Russia Public services, Public services in Moscow. And more than 40 mobile applications.

After my redesign, projects got 4 stars instead of 2 in the Store.
I have 7+ years in design (not freelancing with regular «downshifting», complete immersion in the project).

The last 4 years doing mobile apps for all platforms (iOS, Android, WinPhone, Tizen).

Expert knowledge in: Adobe CC products (Photoshop, Illustrator), Sketch, Marvel, Invision, Principle, Axure, Xmind etc.
Interesting and challenging projects, preferably mobile. The more complex, the more interesting.
portfolio http://your-scorpion.ru
Position: Senior Cyber Security Engineer
Category: Security
Experience: 6 years | English: upper

Certifications: 
- CCNA:Routing and Switching; 
- CCNA:CyberOps; 
- CCNA:Security. 
- Microsoft Azure Fundamentals AZ-900 
- Microsoft Azure Administrator AZ-104 
- Microsoft Azure Security Technologies AZ-500 
- Microsoft Azure Architect Technologies AZ-303 
- Microsoft Azure Architect Design AZ-304
- AWS Certified Cloud Practitioner (CLF-C01)
- Create custom DLP for Slack on Python via integration of Slack API
- Create custom WAF (JavaScript) for protecting Web application;
6+ years in cyber security domain as Security Engineer
- A huge experience in automatisation by Python, JavaScript, C#  and 3th party API;
- Manage Cloud Security (Azure, AWS);
- Administration of containers (docker, docker-compose) and deploying pods to k8s via helm charts;
- Configuring firewall network access policies (Cisco ASA, Check Point)
- Administration network access in AWS via Terraform
- Administration and securing Azure Active Directory, Office 365;
- Hardening Linux and Windows endpoints; 
- Performing vulnerability testing by automated tools;
- Support, maintain and operate security infrastructure and technologies used by SOC;
- Perform acquisition static/behavioral analysis of malware to determine the effects on host and network;
- Manage incident cases
Programming in cyber security domain or cyber security roles with programming tasks.
Position: Senior Cyber Security Engineer / DevSecOps
Category: Security
Experience: 7 years | English: upper


I've spent the last seven years working on a variety of projects for a variety of businesses, primarily defensive cyber security firms and governmental organizations in Ethiopia. These projects call for a comprehensive knowledge and skill set in cyber security, including application testing, web application testing, mobile testing, cloud security, infrastructure testing, and helping critical infrastructure address vulnerabilities.
I'm currently employed by the Ethiopian Artificial Intelligence Institute as a Cyber Intrusion Analyst.