lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support representative
Category: Support
Experience: 2 years | English: fluent


I have experience in working as a Support agent and Support team lead in B2B, SaaS e-commerce marketing product.
We used Intercom for communication with customers via chats and emails. 

My main tasks were: troubleshooting, billing issues, but mostly dealing with frustrated customers, working on 1 star reviews and making sure our product's rating is as high as possible. Keeping the team's KPI high, scheduling and teaching newbies were also amongst my tasks.

I wish to work with marketing or design related products, e-commerce, healthcare, games, etc. Preferably in a product company, not in an outsource one. Morning and day shifts would be greatly appreciated.
Night shifts, lots of math
Position: Customer support representative
Category: Support
Experience: 2.5 years | English: fluent

I am young, determined and optimistic. In addition to the quality performance of my work tasks, I always try to understand the whole work process of the company, and always think about how the company could be improved. I have always come up with useful ideas for improving the work environment and increasing the productivity of the company.
I have extensive experience in various companies in such positions as: customer support, sales agent, account manager. I do love working with people, helping clients to solve their problems and providing great service for each customer and I would like to develop in this direction.
At the moment I am looking for a job in customer support service. I expect a friendly team, and a company that values ​​its employees.
Position: Customer support representative
Category: Other
Experience: 2 years | English: intermediate

• Good knowledge of cryptocurrency and blockchain
• Good understanding of the mechanics of the exchanges and markets
• Familiar with web/desktop/mobile applications
• Experience of analyzing project fundamentally and technically
• Experience of dealing with customers
I have two years of experience in logistics, freight transportation, communicating with government bodies, processing of applications for cargo entry into the port / departure from the port, car registration, communication with company customers, selling a property, creating ads.
I am looking for a company that will give me a chance to learn and develop myself as a Customer Support Representative.
Position: Customer support representative
Category: Support
Experience: 2.5 years | English: upper


I have worked for a European client as a Spanish customer representative for more than 2 years. My role was to help resolve issues that members had while using our system, using both live chats and email communication channels.I was also responsible for providing training and mentorship to new team members, sharing best practices, and continuously improving our support processes.
Position: Customer support representative
Category: Lead Generation
Experience: 0.5 years | English: upper

For all time of working in sales and support, I've got good communication and writing skills and learned to keep my cool in difficult situations.
I used to work as a lead generator in Techlexity company. My duties included searching of clients via Upwork, analysing them, making custom proposals with all personal details for client. During working time I used gigradar and ChatGPT.

Likewise, I used to work as a Customer support in at Kredobank. My duties included consultation of the company's clients and solving of their problems with bank services.
I'm looking for a team that could help to grow up. I'm a fast learner, so I won't have a problem with new company and new tools.
Position: Customer support representative
Category: Support
Experience: 0 years | English: upper

Communication abilities: During my academic studies, I developed great verbal and written communication abilities through speaking, writing assignments, and participation in debates and discussions. I am confident in my ability to provide great customer support.

Technology Proficiency: Capable of using a variety of computer applications and traversing a variety of software platforms, I am quick to learn and adapt to new technologies and systems.
I used to work as a sales assistant, where I developed communication and conflict-solving skills. I also had experience working with CRM Systems such as Salesforce and Microsoft Dynamics.
I am looking for a supportive work environment that encourages growth and offers opportunities to enhance my skills.
Position: Customer support representative
Category: Support
Experience: 1 years | English: fluent


I've worked as casino customer support representative for 1 year. During this period I got really passionate about helping my clients, I got better and better at it with every new working day and have proven to be one of the best customer agents in my team. My responsibilities included: 
- Managing considerable amount of requests in chat or via email;
- Working with websites' (casino) back-ends;
- Providing appropriate answers and solutions to customers' inquiries within strict time limits;
- Working with Helpdesk platforms (Omnidesk, Freshdesk);
- Providing audio call support;
- Providing support for 8 different project separated into 3 groups, each of which had its own regiment.
I am a hardworking person looking for new opportunities to improve my skills and learn some new ones.
Position: Customer support representative
Category: Support
Experience: 2 years | English: fluent


I worked as a fleet coordinator/dispatcher in an American logistics company, also had the experience in sales in an English school and I was the participant of Work&Travel program. Now I am looking for a customer support representative position:)
Position: Customer support representative
Category: Support
Experience: 4 years | English: intermediate

• I have 4 years of experience as the customer support representative.
• Personal qualities: creative personality. Persistent, calm, focused, responsible person.
• English level: Intermediate / Upper-Intermediate.

• I have experience in development of android applications on Construct 3. I have 18 published projects on my developer accounts at the moment (+ I removed about 10 more apps from publication). These are games of various genres (Clickers, RPGs, Puzzles, Gyper Casuals, Quizzes) and applications. The total number of installs of all applications over the entire time is more than 235,000.
• I use Stable Diffusion, Chat GPT for work if it is needed.
I worked in five different companies. Three times as customer support. 

My responsibilities were:
- Communication with clients, consulting.
- Solving problems and optimizing the work processю
- Increasing the level of teamwork.
- Solving problems while working with the service.
- Redistribution of requests between different departments of the company.

Services used: LiveChat, LiveTex Workplace, Jira, Groove, Facebook, Gmail.
Position: Customer support representative
Category: Support
Experience: 4 years | English: fluent


I work in companies that create management systems for hotels and other accommodation facilities (hostels, apartments, guest houses, etc.).  The positions Customer support representative and Technical support representative. My responsibilities include the initial setup of the system for the user, learning how to work in it, connecting the system to various sales platforms (booking.com, expedia, Airbnb, hrs, TripAdvisor, ostrovok, tvil.ru, onetwotrip and many others), setting up the online booking engine,  assistance in solving the problems customers encounter while working with the system, detecting bugs and transferring them to the development department for fixing.
 Also translation of articles for the company's website and documentation.
Position: Customer support representative
Category: Support
Experience: 2 years | English: upper


jooblework.com, remote – Account Manager
APRIL 2019 – AUGUST 2020
	Managing 200 client accounts simultaneously for 45 days.
	Working on the resources of the UK, Canada and the USA.
	Following the client-messenger of the project.
	Carefully studying the resumes in English, German and French.
	Conducting email communications in English.

 jooblework.com, remote – Team lead
 DECEMBER 2019 – AUGUST 2020
	Responsible for a team of 8 account managers.
	Regularly informing about all the news of the project in a special telegram chat.
	Coordinating the quality of the workers duties.
	Motivating and maintaining in a good mood in the team.
I`d like to provide professional support to customers and leave them with an excellent experience about the product.
Position: Customer support representative
Category: Support
Experience: 9 years | English: fluent


June 2021 - now
YayPay by Quadient
Position: Technical Customer Support Specialist
Main activities and responsibilities:
·	Email and chat support;
·	Ticket processing;
·	Troubleshoot issues escalated by monitoring systems;
·	Working with Developers/Engineering teams using Jira/Confluence.


March 2018 - June 2020
Elixinol LLC
Position: Customer service manager
Main activities and responsibilities:
·	Phone support;
·	Customer retention;
·	Email and chat support;
·	Ticket processing;
·	Disputes handling.

May 2016 - March 2018
Global Bilgi Ukraine
Position: Monitoring specialist
Main activities and responsibilities: 
·	Online monitoring of projects according to KPI;
·	Informing company employees about KPI deviations, developing an action plan;
·	Exchange management, attendance reporting;
·	Participation in automation, search for solutions.

September 2014 - May 2016
Global Bilgi Ukraine
Position: Reservation and ticketing agent of Turkish Airlines call center; Newcomers mentor
Main activities and responsibilities: 
·	Creating new reservations;
·	Ticketing for existing reservations;
·	Reissue and refund transactions;
·	Providing passengers with any kind of information about the flight.
Position: Customer support representative
Category: Support
Experience: 2 years | English: upper


- Make people feel that they were heard and we do care of resolving their issues.
- Communicate with customers (chats, calls, emails etc.)
- Resolving what can be done, collecting and transferring which is not
I DO expect
- a company that cares about its customers as well as employees.
- preferably a company with its own product.
- to be able to solve issues.
Position: Customer support representative
Category: Support
Experience: 2 years | English: fluent


* over 2 years of experience in customer service;
*  successfully completed the online course
«The Fundamentals of Software Testing»;
* great communication and troubleshooting skills;
* good teamwork player;
* advanced English;
* easily adjusting to work environment;
* quick-learner.
Position: Customer support representative
Category: Support
Experience: 4 years | English: fluent

The qualities and my efficiency when working and properly presenting.
planning and organizational skills result in the optimum functioning of the de- partment and the consistent achievement of customer service standards. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. Successfully introduced innovative strategies to improve quality of customer service, productivity and profitability. identify and address development needs collate and analyze data to identify strategies for improvement of service and productivity
Do my best for the growth of the company
Position: Customer support representative
Category: Support
Experience: 4 years | English: fluent


Previous work experience:
Resolve customer
complaints via phone,
email, mail, or social
media.
Greet customers warmly
and ascertain problem or
reason for calling.
Problem shooting
Responsible for acting as a
liaison between customers
and the company
Experience dealing with
difficult customers and
successfully resolving
customer issues and
concerns with a positive
attitude
Position: Customer support representative
Category: Support
Experience: 0 years | English: upper

Confident user of Facebook Manager (has completed online course Targeted advertising), Ad Words (Search and Display types of Google ad campaigns, retargeting, budget optimization), Google Analytics (general understanding), Zoho CRM.
English: Upper-Intermediate
Private tutor (2015 – 2020)
Main responsibilities: 
plan and deliver lessons to people of different ages, prepare exercises and tests, provide feedback.
demonstrate the ability to perform teaching, or other responsibilities, including good work habits, reliability, punctuality, and follow-up-through on commitments. 
Marketing/project manager (2018 – 2021)
Main responsibilities and projects:
Target manager (Facebook, Google Ads)
Content manager of the maternity brand shop (Shopify platform)
SMM manager of the online shop of maternity and breastfeeding clothes (research on current trends and audience preferences, content plan preparation, daily content publication - stories and posts, ad banners designing and ads launching, communication with clients, sales-boosting)
Position: Customer support representative
Category: Support
Experience: 0 years | English: fluent


PROPERTY MANAGER
INMODIRECT COSTA BLANCA SL Torrevieja, Spain
March 2022 - Present
Prepared and managed budgets;
Attracted new tenants through advertising, property viewings, and encouraging referrals;
Addressed tenant complaints and inspected vacated units; Contracted and supervised repairs and maintenance work. Collected rent;
Maintained records of income, expenses, signed leases, complaints, maintenance, etc.
INTERN
CONCORD CAPITAL, Kyiv, Ukraine
Apr 2021 – May 2021
Worked with laws and regulations in the field of securities market and financial market; regulations of the NSSMC (National Securities and Stock Market Commission) on the regulation of securities trading; the procedure for the creation, licensing, market-entry, reorganization and liquidation of securities traders; rights and obligations of securities traders, rules for carrying out the activities of a securities trader, made the corresponding reporting.
WAITER – CHINA HI
07/2019 – 03/2021
Greeting guests and taking drink and food orders
Staying attentive to the needs of guests in the dining area
Delivering food from the kitchen to the guests
Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
Following health code standards with regards to the handling of food
ARTISTIC DIRECTOR OF THE STUDENT PRODUCTIONS
KYIV NATIONAL ECONOMIC UNIVERSITY, Kyiv, Ukraine Oct, 2018 - March, 2020
Organized the recruitment of the team;
Organized and conducted auditions;
Planned and organized rehearsals;
Wrote scripts;
Budgeted projects;
Improved communication within the team;
Distributed tasks and responsibilities among team members.
FIRST YEAR'S STUDENTS ADMINISTRATIVE SUPERVISOR
KYIV NATIONAL ECONOMIC UNIVERSITY
Sep, 2018 - Jun, 2019
Organized and provided administrative work to the student's group; Helped with understanding of how the educational process works to the students; Organized preparation and provided extracurricular activities; Establishing communication of students in a group;
INTERN
AIESEC Varazze, Italy
Feb, 2019 - Apr, 2019.Varazze, Italy
Supported integration into the local context by giving refugees lessons in Italian and Western culture;
Supported access to social services and local services;
Planned activities aimed at integrating hosted refugees into volunteer activities;
Planned social/cultural events and conducting expressive/linguistic labs;
Cultural and linguistic mediation for asylum seekers in Italy;
Planned sporting events and activities.
Position: Customer support representative
Category: Support
Experience: 4 years | English: upper


QA Engineer with experience of  2 years in general software testing - mobile applications, web applications and web services testing using different approaches. Looking for a challenging project that would develop my skills and provide career opportunities

Skills:
- Knowledge of software testing process, test types and test technics
- Experience in functional, non-functional and related to changes testing
- Experience in developing test documentation such as test cases, bug reports, checklists, test plans, test reports
- Understanding of software development lifecycle and bug lifecycle
- Knowledge of development methods (Scrum, Kanban, Waterfall)
- Bug-tracking systems: Jira, Mantis, Bugzilla, Redmine, Youtrack
- Test management: TestRail, Zephyr, Test Management for Jira
- Understanding client-server architecture, HTTP protocol
- Mobile testing of iOS and Android apps
- Sniffer tools: Charles, Fiddler
- API testing tools: Postman, Chrome DevTools, Swagger
- Mobile devices emulation
- Basic knowledge and experience with automation testing: Selenium WebDriver, Junit/TestNG, InteliJ IDEA
- Databases: MS-SQL (SELECT, INSERT, UPDATE, DELETE, Joins)
- Basic knowledge of HTML/CSS, Json, XML
Communication with clients, challenging projects, friendly team
Position: Customer support representative
Category: Support
Experience: 5 years | English: upper

I was building strong relationship with clients trying to go above and beyond and enabling clients to receive all the benefits of the product and service. This approach helped me to reach sales targets and succeed in customer support quality KPI.
I was leading a great sales team that provided permanent growth of all key indicators of the store efficiency.
Responsibilities at the previous position:
- leading of a sales team
- providing the execution of sales plans and high indicators of customer service quality
- consulting clients on all issues related with Kyivstar (B2C, B2B)
- operating HelpDesk to suggest a solution to clients' needs and dealing with complaints
- guiding clients through the acquaintance with new gadgets
- maintaining strong long term relationship with clients
- influencing the clients' vision of the products and services
- analyzing the key indicators of work efficiency of the team in aim to constantly develop professional skills of each team member
- managing administrative work of the store
Position: Customer support representative
Category: Support
Experience: 1 years | English: intermediate


Sales manager with 1 year of experience in sales and product`s presentations. Empathy and patience in dealing with customers' issues and resolving customer objections. 
Attention to detail and accuracy in data entry and documentation. Looking for customer/technical support representative.
Position: Customer support representative
Category: Support
Experience: 4 years | English: fluent

Good written and verbal English, excellent communication skills, good listener, quick to learn, problem solver, goal-oriented.
Experience: Zoom and Google Meet; writing, re-writing, and commenting on English and Bulgarian texts.
Experience using software: Jivo, Jira, Zoom, Confluence, Google Meet, Google Docs, MS Office, Slack, Skype, Loom, Crisp
Familiar with MySQL (basic commands)
Seeing someone overcome difficulty with my help is rewarding, so I always work to the best of my abilities to make this happen.
I am an absolute team player with experience of being a part of a big team. I like to get to know up-to-date information and always seek to master new skills. I am looking for a remote position with a strong experienced team who are ready to rock the peaks.
I have pumped my communication skills for the last 4 years being in a CS role,my written and verbal English is of a decent level, and the biggest drive is to always grow professionally.
Remote work only
Position: Customer support representative
Category: Support
Experience: 1 years | English: intermediate


SEO specialist assistant (2020 - 2021)

Performed various tasks given by a SEO specialist including (text translation, hyperlinks creation, reviews writing).

Administrator/receptionist in beauty salon (2018-2020)

Notified clients about the appointments: provided details about time, consumables, price. Offered promotions and presenting new beauty products, spoke about sales and special offers, offered memberships.

Animator in various hotels (2013 - 2018)

Managed a group of children of different nationalities involved them in games, Art & Craft, and other activities.
Position: Customer support representative
Category: QA
Experience: 0 years | English: upper

I worked in Carnival cruise line for 5 years. It was great life experience which allow me to see a lot of world from  Alaska to Bora Bora and Australia. And all that by working 10h/day, 7days/week for 7-9 month in a row trying to find a common language with coworkers and guests on board cruise ship in the middle of the oceans. I believe after such experience I can work anywhere with any schedule. And definitely I can find a way to please a most complicated customer.
Sep 2019 – present – ITEA School – QA Advanced course
1.	Learning project – a website of education center:
•	Ad-Hog and Cross Browser testing;
•	Writing Bug reports.

Sep 2019 – Oct 2019 – QA Group – Intensive course of testing basics
1.	Learning project – an online shop of air conditioners and heaters:
•	Writing and executing Test Cases;
•	Writing Bug reports;
•	Writing the Test Summary Report.
2.	Learning project – an online shop of agriculture machinery:
•	Writing the Test Plan;
•	Writing and executing Test Cases (working in TestRail);
•	Writing Bug reports using Jira.

Oct 2014 – Aug 2019 – Carnival Cruise Lines – Miami, FL, USA – steakhouse server
I'm looking for place where I can grow professionally.
I'm ready to work both on big long term project or small ones. Gonna be great to find a team with which I can stay to work improve myself for a long time. From other side - ready to start with small projects to get more experience.
Position: Customer support representative
Category: Recruiter
Experience: 1 years | English: upper


Special knowledge and skills: PC - MS Office (Word, Excel, Power Point, Access, Outlook, Publisher);  the Internet - as a confident user; LinkedIn, Facebook, Instagram 
Personal qualities: analytical thinking, the ability to quickly navigate unpredictable situations and make decisions independently;  able to quickly learn something new, responsibility, diligence, organization, sociability.
Position: Customer support representative
Category: Support
Experience: 1 years | English: intermediate


Spivakovska ART:EGO gallery 11.2020 - present
Main administrator
 - Organization of exhibitions in the gallery
 - Support for artists throughout the exhibition 
 - Support for the life of the entire gallery
 - Maintaining and filling the site with content, working in the admin panel, contacting the site support service about improving the site
 - Maintaining social networks
 - Keeping track of gallery expenses
 - Purchase of goods for the gallery
 - Resolving all issues that have arisen
 - Organization of lessons, events and master classes in the gallery
 - Also have experience in recruiting

Vodafone 06.2020 - 10.2020 
Customer support
 - Provide product information to customers
 - Assist customers in choosing products
 - Enter information into a database
Position: Customer support representative
Category: Other
Experience: 1 years | English: fluent


- Tech support;
- Quality assurance;
- Qirect work with individual international clients and companies;
- Creating and formating reports in excel;
- Interpreting and translating(Eng-Ru, Ru-Eng, Eng-Ukr, Ukr-Eng)

Contact for additional info
Position: Customer support representative
Category: Support
Experience: 2 years | English: upper


Ten years experience in restaurant sphere, 2 as office manager in IT company. In restaurant business grow from a waitress to deputy director. I am sure that my skills will help to maximize my potential even in a new field