lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: customer care representative
Category: Support
Experience: 4 years | English: fluent

i was able to recover 2000 thousand plus customers as a customer support specialist with in the space of 3 4 months in my pervious organization
Customer Service Representative, 01/2019 – Current 
Datapex Dirfty technology – FCT Abuja, Nigeria
•	Answered customer telephone calls promptly and improved on-hold wait times.
•	Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
•	Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
•	Participated in regular training to maintain up-to-date knowledge on company products and policies.
•	Employed active listening and product expertise to successfully resolve inbound queries.
•	Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
•	Responded promptly to enquiries from clients, members and staff via email, post and fax.
•	Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
•	Managed 150+ chats and mails, taking orders and escalated cancellations.
I prefer chatting and replying to Emails
Position: Customer care representative
Category: Other
Experience: 0 years | English: upper


— Content Analyst Assistant at The Center for Content Analysis
(July 2021 – ...)
• Analyzing news and extracting its characteristics;
• Working with datasets in Excel

— Trainee Journalist at The National News Agency of Ukraine — Ukrinform
(January 2021 – April 2021)
• Wrote news articles on culture topics for the "Culture"
section by working with press releases and created
author's materials on culture and society-related topics;
• Repeatedly took comments and interviews, carried out
thematic surveys

— Trainee Journalist / Rewriter at Media Ukrainskyi doshch (UKRRAIN)
(October 2019 – February 2020)
• Wrote articles on psychology and health topics for the
"Gender" section by doing rewriting
Position: Customer care representative
Category: Support
Experience: 1 years | English: fluent

I believe I accomplished alot as a logistics manager who relatively became a customer care representative. I was able to be professional to customers even in the heat of the moment, I got first hand experience on how to handle problems without making into a big mess, I learnt to be patient because as a customer service representative, there will bad days with customers however the key to overcoming it is tolerance and patience.
I worked as a logistics manager in hedgehog company in Ukraine. I worked under the operation team where we tracked good moving in and out of the US. We used particular logistics software used my majority of logistics companies to track the truck's location, maintain arrival and departure time while updating the location of the truck after each hour.

I was tasked to do these operations on the system while providing the customer with proper location update of thier goods. I was also tasked to solve problems whenever they occurred ( a break down of the truck, a delay in delivery of the item or pick up of the item) etc. I communicated with customers via email and phone, this improved my communication skills alot. I was also tasked to occasionally sell our company to potential clients.
I expect to give my very best to the company. Be professional to the end to customers and give satisfied options to our customers inorder to make them happy.
Position: Customer Care Representative
Category: Support
Experience: 3 years | English: fluent

Gained experience in creating workflow instructions, learning materials, improving existing procedures. Also, had a chance to shadow new agents, assist them in becoming customer care professionals. 
Took part in researches aimed to analyse user experience on different stages of interaction with the product. 
Analyzed users' business goal and level of business development on regular basis. Offered products, apps, solutions which helped to improve user's business.
Experienced customer support agent willing to grow and develop new skills. Advanced user of CRM systems, Windows, Mac OS, Microsoft Office, Slack, Zoom, Jira, Asana, Google Workspace, Monday.com. Main responsibilities of my current role include assisting customers via different communication channels, covering multiple products, and proactively suggesting new products and features.
Position: Customer Care Representative/ Customer support/ Partnership coordinator
Category: Support
Experience: 5 years | English: upper


1+ years as a Partnership Coordinator and 3+ years Customer Care experience in product IT company. 

As a Partnership Coordinator I negotiated attractive partnership deals and ensured mutually beneficial partnership terms that are in line with business objectives and strategy; maintain and deepen relationships with existing partners; search for new partners and negotiate attractive partnership deals. 

As a Customer Care Specialist i've been responsible for: responding to worldwide customers queries via phone, email or chat; identifying customer needs and helping customers use specific features; talking customers through a series of actions to resolve a problem; analyzing and reporting product malfunctions.

Also have experience of leading one-on-one demos of the product features.
Looking for an interesting job in creative company with a decent salary and future career development. Eager to  develop my skills and learn new tools that would help in working in the corresponding sphere.
Remote work only.
Position: Customer Care Representative / IT Support
Category: Support
Experience: 6 years | English: fluent

.Satisfied and Happy Customers.
.Helped to resolve recurring product complaint by analyzing reports and identifying a major process bottle neck which led to a 90% reduction in the number of tickets for this specific issue.
.Maintained customer retention rate 35% above company average

.I have been able to automate various number of shopping malls, using various software's, both off the shelve and in house developed. Such as QuickBooks, Sage, Retail plus; Manage data transition from excel to Microsoft SQL server, Azure. Deployed application on Azure and manage various forms of cloud based application deployment.
.Making Customers satisfied and happy
.Setting up of Customer service unit
.Prepared monthly reports on customer satisfaction
.Maintained a customer account database
.Use of CRM Software's (Zendesk, HubSpot, Microsoft Dynamics 365)
.Successful deployment of retail application that automate the sales process, creating a local area network, training of staff, System maintenance, zero down time operation, Database admin, network admin, IT support, Bank payment terminal reconciliation.
Maintained Git workflows for version control (source code management);
.Developed and maintained automated CI/CD pipelines for code deployment using Jenkins; 
.Provisioned Servers and deployment features using Ansible; 
.Built and deployed Docker containers for implementing Microservice Architecture from monolithic Architecture; Orchestrated Docker container cluster using Kubernetes
Position: Customer Care Representative, Team Leader
Category: Support
Experience: 3 years | English: upper

During my work as customer care representative I got numerous feedbacks from clients about quality people-oriented service and proper help. I like communication and is open-minded, for the last year of working as team-leader I taught more than 50 new managers and moderated successfully their job process. Also I quickly learn and have ability to multitask.
2016 – May 2018 (1,5 year) 
Customer service representative, remote work 
“SRVR” company, Troy, Michigan, US 
Duties included: 
- processing of inbound and outbound calls from clients living in US 
- making necessary changes in internal administration program due to client’s requests
- full description of issues with company’s services and forwarding them to technical department - processing of online payments 
- informing clients regarding actual offers and promotions of the company
- performing additional individual tasks 

October 2018 – June 2019 (8 months) 
Customer service representative, English and German departments 
“Support Lab” LLC, Lutsk, Ukraine 
Duties included: 
- written communication with clients via Chatra and email in Russian, English and German languages 
- providing correct and up-to-date information about the company's services 
- applying bonuses and individual programs due to company’s policy 
- composing or replying on official letters to partners
- providing responses to client’s feedbacks on the various forums

October 2019 – October 2021(2 years)
 Head office and Team Leader of English presales department 
“Ready Business Solutions” LLC, Lviv, Ukraine 
Duties included:
- managing work of the office with 10 managers in 4 different languages (English, Germany, Italian and Spanish) 
- managing work of entire English presales department with total 18 managers via Skype 
- internship of new managers and further quality control of their work 
- listening to the calls of managers via IP-telephony randomly and connecting to them to provide help if it’s necessary
- constant education and motivation of workers in the office and remotely 
- writing new or updating existing scripts due to company’s goals
- evaluation and distribution of bonuses in the end of each month due to KPI system 
- calculating working hours and total salary in Excel
Position: Customer care, Sales
Category: Support
Experience: 8 years | English: fluent


Customer support (customer care). Less than a year after it was a pre-sales support, later it became troubleshooting and quality service assistance; later I started working as a sales rep (online cars sales). The next stop was collection department which included ID verification, getting and handling sales paperwork, making sure clients pay on time and managing reminders; charheback disputes and anti-scam analysis of transactions became added later. Also, there is a bit of business analytics as I have to deal with making sure the company could trust clients based on reputation and personal communication. Another specialization is voice acting: I'm creating characters voices for Android games English voice over for multimedia.
Position: customer care specialist
Category: Support
Experience: 5 years | English: fluent


6 years of customer care expirience in total; among that - jsc lifecell, call-center, web-chat & social network manager (2 years); pjsc Foxtrot (online store) - call-center operator/sales manager (4 years).
Position: Customer care specialist
Category: Support
Experience: 3 years | English: fluent


Are you looking for someone to make your life easier, free up your valuable time, and keep you on track to get your stuff done? Thankfully, I love organizing and helping others with the skills I've mastered for years that will get those boring-everyday things done efficiently.

Below are the experiences I have as both a customer rep and an executive assistant

-Handling emails
-Statement of accounts (daily sales and monthly sales report)
-Visa application
-Follow-ups (potential leads & overdue invoices)
-Providing updates
-Lead management
-Overall customer service which includes answering phone calls, google docs, basic photo editing and other things

I am an active freelancer that helps businesses grow, I believe your business is meant to do better than it exists which is why I want to help you focus more while you do not have to worry about anything else.

Do send me a message or an invitation.

LET'S GET TO WORK.
Position: Customer care specialist
Category: Other
Experience: 3 years | English: intermediate


I have experience in self-employed work as smm manager. 

Also I worked for a year in sales (clothes), so I have experience in working with crm such as “clickup” and I made different sheets in Excel. 

From the beginning of 2023 till the May of 2023 I worked as customer care specialist at concierge service of “Visa”. So I have a great soft skills at communication with different people, working as a team member and a hard skills in working on CRM-system.
Position: Customer care specialist
Category: Support
Experience: 7 years | English: upper

Workshop for B2B partners abroad. Corporate trainer.
More then 7 years of experience in aviation industry. Airline handling office - from regular employee to manager position with additional tasks. 

Since April 2021 I'm working in second level support department: MySQL, Jira/Confluence, Zendesk, Graylog. Partly performing a smoke tests.

Since September 2021 - Wholesaler - DMC employee, Sales department.
Ready to start new adventure in company which is offering an interesting job position with fascinating daily tasks.
Position: Customer care specialist
Category: Support
Experience: 2.5 years | English: fluent


Personable and knowledgeable IT support technician with 2 and a half years of experience assisting customers with various related issues. Provided in-depth support to clients at a Tier 2 level, solving  issues without transferring to Tier 3 support,  solving issues with customers regarding payments as well.

Coordinated with Level 1 technical support specialists to take over emails, calls or tickets outside their level of support.
Assisted customers with more difficult issues requiring a greater level of personalized care and in greater length.
Solved most of all Level 2 tech support tickets (which are in the scope of L2/T2 technician support) without needing to escalate to Level 3 tech support engineers.
Position: Customer Care Specialist
Category: Support
Experience: 2 years | English: upper

In my current job I:
- been promoted in my responsibilities
- been paid bonuses for completing the rate
- been motivated for overtimes
Customer Care Specialist (Back Office) at Flyhacks, Processing tasks in Zammad CRM system, communicating with colleagues from front office to resolve tasks. Communication with supports of airlines to resolve tasks.
From my future job I expect:
- straightforward schedule 
- paid vacation and sick-leaves 
- transparent system of salary review
Position: Customer Care Specialist
Category: Support
Experience: 3 years | English: fluent

I am a quick learner, and can switch to new tasks and activities for the short period of time. I have experience in different areas (support, QA, web design, UI/UX), and it allows me to look into the situation from the different prospectives.
I've been working in Customer Care for more than 5 years. I worked on different roles - Customer Support (1st and 2nd line, billing department, chats, calls and emails) and Quality Assurance.

My experience in Graphic Design and Website Testing adds a lot to understanding of User experience and how to properly communicate it to the clients.

I am able to provide the level of commitment and quality that would be benefitial both for a company and its clients.
I am looking for a part-time job or job with a flexible schedule or shifts. I prefer various challenging tasks that allow to grow my skills and bring value to the company.
Position: Customer Care Specialist
Category: Support
Experience: 3 years | English: fluent

Whenever I join a team, I soon become the best backup for each member. I think it’s a decent achievement to mention, as even though you may be a real rockstar at work, you’re little without a band.
I was a first-hire on my current support team. I was engaged with improving various procedures, editing the existing knowledge-base and writing new articles for the company website/internal use. I have taken part in Onboarding users and new colleagues. I believe I’m good at managing and coordinating people’s too, as I’m precise, attentive and a strong believer in the “extra mile” narrative.
I am looking for an interesting job that will motivate me to work harder and get better every day. Basically, I am seeking a challenge. And a great team! A team that cares and strives for perfection, but also has fun along the way.
Position: Customer Care Specialist/ Customer Support Manager/ Support Analyst
Category: Support
Experience: 6 years | English: fluent


(SAAS) Tech Support of the Machine Learning Product (1.5 years) - supporting B2B clients, creating docs, improving support processes
Support at Wix (2.5 years) - support, mentoring, cooperation with PMs and contributing to he roadmaps
Support at Skylum (1 y)

Python, AWS, Kibana, Splunk, Tableau, Linux, SQL, databases.
Position: Customer Care Specialist, Junior Business Analyst, People Manager
Category: Support
Experience: 3 years | English: upper

I was totally in love with the product and the people I was working with at Wix. As my main goal had always been to put myself in a customer and my colleagues place, there weren't a single conflict situation in my experience. As a customer care team leader, I discovered my team member's commitment to growing as some product support specialist, and was assisting them with developing some soft skills required for further transition to a fascinating project (including getting some promotion). I always uphold the principles of a transparent and flexible team management
I’ve got three years of experience as a Customer Care specialist for international companies (Wix, and Norwegian air shuttle), nine months of experience as Customer Care Team Leader at Wix (global market customer care team). In particular, I was dealing with:Wix editor, and several other Wix products - providing the customers with the best quality technical care and assistance, guiding them through the various products, tier 1-2 at troubleshooting issues;Analysing users needs and requirements in terms of building their businesses with the platform help;Taking part at creating reports, blitz, communicating with the developers and the QA team;Taking part at creating internal email marketing compaign for Kyiv and Dnipro employees; Mentoring and managing the team of five members, assisting them on building their career, growing both professionally and personally - creating individual development plans, providing with advice and managing their expectations;Cross-company cooperation with the teams from Dublin, Miami, San-Francisco, and Tel-Aviv
Ideally, I'm currently interested in working for a product company developing and building their processes mostly from scratch. I’d love to use my previous experience to assist them in improving the strategy and to yield benefits.I’m looking for a possibility to develop practical skills at writing user stories, applying agile methodology, communicating with the clients and product development teams directly. I would additionally love to keep on growing my people management and mentoring skills.As for a way of corporate culture expectations, it’s crucial to me to know that I’m dealing with a user friendly valuable product and the people super passionate about it, highly interested in developing their professional potential. I expect it to be a pretty straight forward yet fun atmosphere at the teams
Position: Customer care specialist, medical billing specialist
Category: Support
Experience: 1.5 years | English: upper


Accounts Receivable Clerk, Harris Computer - US| Remotely
Reviewing and researching billing discrepancies and resolving all billing concerns for customers
Expediting timely payment or collection letters in accordance with Company policy and internal processes
Performing various administrative functions for customer accounts
Communicate with insurance representatives by phone and e-mail
Position: Customer Care Specialist (Remote)
Category: Support
Experience: 0 years | English: fluent

My biggest achievements, I believe, is business I was owning in 2016 - 2018. It helped me not only to become more independent (financially) at that period of time, but also to learn what means to understand customer needs and how to find the way to make a client happy. Definitely, that experience became an asset for me
SQL Programmer (2009 - 2011), Kiev (Ukr)
Java/Android Developer (Winter-Spring 2015), Sarnia (CA)
Business Owner (2016-2018) 'Framing & Carpentry', Toronto (CA)

At this point of life looking for a job to work remotely and to use my English skills.
It must be interesting (not boring, primitive) job
Chance to build my own schedule (but not necessarily)
An ability to work at home (remotely)
Position: Customer Care Specialist/ Sales Manager
Category: Support
Experience: 5 years | English: fluent


My goal is to build long-term beneficial relations with employees, customers and partners. I obtained experience in IT industry (VPS.NET - American based hosting company and REDSTONE web studio from Ukraine) as well as Sales export management (EUROCOMMERCE one of the biggest meat producer plant in Ukraine).I believe that a company can achieve success by building the synergy of clear vision, long-term corporate strategy, outstanding product, customer and employee satisfaction.
Position: customer care specialist / shift manager/Outreach Specialist/SDR
Category: Sales
Experience: 5 years | English: fluent

Taking my support teams target above 90% and meeting the bonus target every month.
Now working for Apriorit as SDR.Worked for Datarobot as outreach specialist almost a year.Worked with Amazon for 2 years and Ninecore for 2.5 years as shift manager, customer support specialist and trainer
Comfortable with small or big team.
Position: customer care support
Category: Support
Experience: 1 years | English: fluent


I previously worked as a customer care specialist with Red cross Kenya helping people facing effects of famine.
Worked in customer care in Lodwar County Referral Hospital helping with filling of patients records,receiving phone calls and acting as a mediator between the patients and my  employer.
Position: Customer care support
Category: Support
Experience: 1 years | English: fluent


Hi! I am a Customer Care Personnel and I have been working with a Travel Agency for a year now. I use micro soft word, excel and power point very well. I also have knowledge of CRM software. I also have people's management skills, communication skills and I am a great team player.
I am open to all opportunities.
Position: Customer Care support
Category: Support
Experience: 1 years | English: upper

- Restructured databases and simplifying the work 
of our team
- Single-handedly resolved a lot of critical 
situations in order to maintain company's image 
- Worked overtime to ensure the department is 
running as it should and every task is covered 
- Helped to organize the learning process for the 
new employees
- trained 7 colleagues from scratch for independent work in shifts
- Established connection between different 
departments in order to optimize the information 
flow 
- Quickly got the point of the job and trained other 
applicants
1+ year working in Customer Care Support team in telecom. Mostly chatting in live chats (Skype, Telegram, Hubspot), but also keep connection with customer in e-mail.
Resolving issues of external and internal customers. 
Deeply working with Jira Service Desk, Kibana, DBeaver, Postman.
Position: Customer Care Support
Category: Support
Experience: 4 years | English: upper

Offered the most friendly assistance to customers in a very respectful manner
that eventually lead to satisfaction of customer's needs and wants :)
Customer Support Representative (IT Software Company)
         Technical Writer (IT Software Company, the main goal was to write user-friendly manuals for product clients)
Hope to make more happy and satisfied customers by helping them in solving variety of different problems they come across while using different types of products and services