lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support/Technical Support
Category: Support
Experience: 6 years | English: fluent

1. Improved customer satisfaction by 12% in the first year as shown by the annual customer perspective survey. I achieved this using feedback surveys and presented them as recommendations for service improvements.
2. Explicitly resolved and escalated over 140 tickets daily during the work from home working posture from February 2020 to July 2021.
3. Organised and delivered training for new and existing software to over 350 users , in person and remotely.
4.Streamlined customer service delivery operations by identifying bottle necks, then creating and managing documentation necessary to support and improve work processes.
5. Successfully managing over 200 customer accounts effectively and simultaneously.
6. Introduced and implemented a new CMS System, this reduced the time used in retrieving customer information and increased service delivery and issue resolution times.
7. Championed the support of over 600 users during account migration from on-premises to cloud. Ensured I went above and beyond when users had requests or experienced technical issues.
I am a high achieving and result driven individual that can bring more than 6 years of customer and technical support experience. I have worked in two different industries, with a tech startup and a non-governmental organisation in Abuja, Nigeria. In both positions, I was fully involved in customer facing roles, I helped answer technical questions that customers asked and made prompt and resilient efforts to action requests or resolve incidents while employing service empathy.
I have always had a talent and skill working with people from highly diverse backgrounds and I apply that in my technical support activities and customer service delivery. My problem solving skills and commitment to helping others make me a suitable fit for any Technical and Customer Support roles. 
In Icarrygo.com, an online E-commerce tech start-up, I was the first point of contact for customers who experienced issues using our SaaS. I troubleshooted and resolved issues via email, calls, live-chat agent and other remote and collaboration tools. In my current role as a Senior Technical Support Officer, I update customer support documentation, internal knowledge base and gather customer feedback on services which I use to provide improvement recommendations to relevant management teams.
I have an extensive technical background in IT, software and cloud support, working with CRM/ticketing systems and remote/collaborative tools.
I am confident that I could find success in helping improving any organisations customer support delivery.
Position: Customer Support/Technical Support
Category: Support
Experience: 4 years | English: fluent

With my exceptional communication skills, passion for helping others, and a solid background in customer service, I believe I would be a valuable asset to your team. I am highly skilled in problem-solving and have a knack for identifying root causes and implementing effective solutions.

I am experienced in using customer support software, such as Zendesk, to manage and prioritize tickets, maintain accurate records, and collaborate with team members to deliver prompt and efficient resolutions. Beyond my technical skills, I am a dedicated and empathetic individual who genuinely cares about providing the best possible customer experience.
With my exceptional communication skills, passion for helping others, and a solid background in customer service, I believe I would be a valuable asset to your team. I am highly skilled in problem-solving and have a knack for identifying root causes and implementing effective solutions.
I am experienced in using customer support software, such as Zendesk, to manage and prioritize tickets, maintain accurate records, and collaborate with team members to deliver prompt and efficient resolutions. Beyond my technical skills, I am a dedicated and empathetic individual who genuinely cares about providing the best possible customer experience.
Thank you for considering my application. I have attached my resume for your review, and I would welcome the opportunity to further discuss my candidacy with you. Please feel free to contact me at your convenience.
I am looking for a long-term job, to build a long term carrier.
Position: Customer Support / Technical Support/ Customer Care / Product Expert
Category: Support
Experience: 5 years | English: upper

- Resolved many technical issues by collecting all required data from customers' and communicating with development, Q&A, Customer success teams;
- Created multiple product knowledge base.
- Technical support via phone, chat, email and zoom troubleshooting video calls;
- Maintaining customer knowledge base;
- Providing training and onboarding of hardware and software to customers;
- Creating training materials for both internal and external knowledge base for customer’s use;
- Identifying top issues for process improvement and product feedback;
- Reporting on any bugs and issues in Jira;
- Conducting meetings with team, etc.
Looking for a long term partnership and having the opportunity to progress in my career within the company.
Position: Customer support, Technical support engineer
Category: Support
Experience: 9 years | English: intermediate


LLC GIGACENTER-TECHNICAL SUPPORTENGINEER, OPERATIONS ENGINEERJanuary 2021-august 2022Receiving technical support calls, initialprocessing of client requests, escalation ofindividual requests to other departments, networkhealth monitoring (Zabbix monitoring system),interaction with partner providers, monitoring ofthe internal infrastructure of the data center,installation and connection of data center clientequipment, field work (installation/replacement/dismantling ofequipment/performing commutations at technicalsites and data centers, customer troubleshooting,installation/replacement of converting equipment,configuration of client equipment).LLC WEB PRO - TECHNICAL SUPPORTENGINEERJune 2020 - january 2021Receiving technical support calls, initialprocessing of client requests, network healthmonitoring (Zabbix monitoring system),interaction with partner providers, field work (inparticular, diagnosing problems with clients,installing / replacing converting equipment,setting up client equipment, minor installation of SCS)
LLC OMNIS - COMPUTER SYSTEMENGINEERMarch 2018- May 2020installation and maintenance of low-voltagesystems of the mall and the hotel (analogue and IPtelephony, IP television, LAN, advertising screensand sound equipment), as well as equipment forconferences (LED and LCD screens, portablescreens, projectors, sound equipment ).INTERNET PROVIDER INI NET-SYSTEMADMINISTRATORJune 2013-December 2017installation of SCS (twisted pair, coaxial cable),installation of FOCL, configuration of clientequipment and L2 Cisco switches, constructionand maintenance of transport channels on L2 forcustomers and transport partners, receivingtechnical support calls, network health monitoring(monitoring program Cacti), identification andelimination network problems, work with providers-partners.
Position: Customer Support / Technical Support engineer
Category: Support
Experience: 7 years | English: fluent

I had a project where I had to make communication with our client. Previously, there was not quite good relationship and not as much trust, like after I began to work with this client. And as a result, customer satisfaction has increased as well



Also I am proud of myself, because I may quickly adapt to a change and think about solution of an issue if needed. I would say that I am stress-resistant, since 7 years of CS is quite a lot :-)
Had several years in a call center. Working International customers from all over the world.

Worked with ticketing systems like Zendesk, Jira, Helpdesk and have no difficulties to adapt to another one.

Have rich experience in Customer Care and Troubleshooting. Was a team leader of a small group of people (<5), preparing meetings with clients on weekly basis and had close communication.

In all the cases it was both customer and technical support based on the task we had.
For the last 3 years it was IT sphere and the other 4 - customer support via phone.

Used to work with JS, HTML, CSS.
Active Directory, Skype For Business, MS Office troubleshooting, minor network issues, Remote Assistance. 
Have basic knowledge of Java, JSON, HTTP requests.

I have no fear to speak English at all and I definitely feel this strength and confidence in myself.
The most important thing for me is to feel that my work bring success for the team (company) and it makes me happy. I would like to know company news and be a part of community.

I am totally fine with learning something new, since we are learning everyday anyway and without it live could be boring.

Please, do not offer night shifts. I used to work in night shifts and I was not happy about it, even if they could be calm, despite of the activity of American sector.
Position: Customer Support, Technical Support, Intern Data Science
Category: Support
Experience: 1 years | English: intermediate

Certificate ITVDN, Transact SQL (Registration number –
TP03129605)
Certificate ITVDN, SQL Essential (Registration number –
TP996042227)
Certificate Sololern, SQL course #1060-3367836
Certificate ITVDN, JavaScript Starter (Registration number –
TP45507453)
Sales Manager, PJSC "Kiy Avia", June 2017 - April 2018
•	booking tickets
•	provision of insurance services
Corporate Service Manager, PJSC "Kiy Avia", April 2018 - April 2021
•	organization of business trips
•	correspondence with contractors
•	interaction with the customer and supplier services
•	provision of additional services (organization of transfer, hotel reservation, excursions, complex insurance, orders VIP services)
Corporate Service Manager, LLC "Idea Travel Solutions", April 2021 - now
•	conducting direct communication with the client's representatives (customer)
•	processing of corporate client's orders in accordance with the terms of contracts and SLA
•	strict adherence to travel policy of the corporate client
•	formation of the client's financial documents in the company's accounting system
Position: Customer Support, Technical Support, Personal assistant
Category: Support
Experience: 4 years | English: fluent


Employment history:
(January 2019 – September 2020)  ICORP LLC (Kyiv) — Assistant manager
Main job responsibilities:
- maintenance of incoming and outgoing documentation;
- preparation of documents;
- coordination of work schedules of employees;
- organization of press releases, meetings, protocol events;
- consulting clients by phone (key clients, B2B segment, VIP clients);
- maintaining social networks of the company and the head;
- preparation of reports;
- monitoring the implementation of the plan and job responsibilities of employees.

(October 2020 – February 2022 ) ФОП  Верхогляд Михайло Володимирович (Led Energo)  — Administrative assistant
Main job responsibilities:
- coordination of certain issues and assignments with employees of the company's divisions;
- collection of information, preparation of analytics, presentations, reports;
- work with key clients, work with the B2B segment;
- work with contractors and suppliers;
- control over the implementation of tasks to the company's divisions;
- office administration;
- execution of personal instructions of the head.
Position: Customer Support/Technical Support/Support Lead/QA Engineer
Category: Support
Experience: 5 years | English: fluent


1st Job position (Domain and Hosting company) : 
- Supporting clients
- Billing operations
- Operation with Domain Name system
- Hosting administration
- Quality Assurance
- Training Students
- Team Leading
- Business English classes
- Writing guides
- Writing internal documentation
- Creating internal procedures

2nd Job position (Insurance Licencies) :
- Supporting clients
- Phone supports
- Working with documentation
- Billing operations
- Searching and reporting of bugs

3rd Job position (Vinted.fr sale site) :
- Supporting clients
- Writing guides
- Teaching new students

4th Job position (Avia Supporting Company):
- Supporting clients
- Writing guides
- Testing
- Reporting bugs and creating test-cases
- Leading the support team
- Creating procedures
- Creating documentation
- Creating reports
- regression testing


5th Job position (Customer Support Lead/QA Engineer)
- building a support system
- creating the SLPs for the team
- creating the knowledgebase
- work meetings and communication
- creating weekly and monthly reports
- monitoring of team work
- creating internal documentation
- creating procedures
- creating and providing internal lectures
- checking user stories
- creating bug reports
- creating test cases
- smoke testing
- regression testing
- meeting sessions regarding the app improve

6th Job position (Manual QA Engineer)
- checking user stories
- creating bug reports
- creating test cases
- smoke testing
- regression testing
- meeting sessions regarding the app improve
Position: Customer Support / Technical writer
Category: Support
Experience: 4 years | English: upper


Technical Support Engineer / Content-writer in Digital Cloud Technologies (Kharkiv, Ukraine)

- Writing descriptions for applications in Microsoft Store and for offers in Azure and
AWS Marketplace. 
- Writing and translating user guidelines. 
- Writing texts for promotional content, products' videos and screenshots. 
- Pre-paring co-sell presentations, customer stories, feature articles. 
- Localization of products' UI. 
- Analyzing, suggesting and launching promotional campaigns.
- Providing support to users via help desk ticketing system and reviews answering. 
- Perform business correspondence on behalf of the company.
- Creating support tickets in Microsoft Store, Azure and AWS Marketplace with further
troubleshooting in cooperation with SysAdmins. 
- Managing OTRS ticket system, WP websites, Microsoft Partner Center and Azure Commercial Marketplace

Customer Support Specialist in AddSalesforce (Kharkiv, Ukraine)

- Providing support to users via the help desk ticketing system. (respond to customer
queries in a timely and accurate way)
- Answering questions, helping customers understand the service, analyzing
problems, and quickly forming solutions to customer satisfaction.
- Performing tasks such as processing transaction disputes, rejected transactions, bank fraud, parcel delivery issues etc.
- Contribution to the improvement of documentation, such as training manuals and
troubleshooting procedures. 
- Mentoring new team members employees.
Position: Customer Support || Technical Writer || Content Writer
Category: Technical Writing
Experience: 6 years | English: fluent

In my previous job, I implemented an efficient customer feedback system that saved the organization 10% in cost annually. I also successfully managed an online community that improved investors satisfaction by 15%

I have successfully maintained positive relationship with key stakeholders, including employers, customers, and vendors for most of organization I have worked with.
I have successful worked with British Medical Journal (BMJ) West Africa Edition from 2010 to 2013, Handled technical writings for International Capacity Development Institute (ICDI) etc. And as Customer Support, Online Community manager, content developer and Technical writer, I have worked for the following: EVOS Crypto Platform (EVOS), Market Arbitrage Coin (MARC), Merebel Coin (MERI), and Concierge Shopper (CCC) have enjoyed my satisfactory services.

My work experiences include handling customer queries, resolving complaints, Editing technical documents, writing technical papers, managing escalation, and ensuring that customer satisfaction remains the top priority. 

I have worked with customers over various channels, including Discord, Telegram, phone, email, chat, slack, trello etc. 

In online communities, I have competence in Setting up bots, channels, and overall  infrastructure, Onboard new members into the community in a way that drives positive engagement and sentiment in the community & introduces people to the project in a way that stands out from other projects, Engage community members via announcements, questions, polls, compelling news, events, campaigns, and other methods/ideas that may come up, Amplify Twitter and Instagram content in relevant channels, Protect the community against spammers/bots and direct traffic appropriately. 

Also, I am skilled in finding like-minded communities and potential partners  to collaborate and invite to join community, Interface with the internal team to keep track of upcoming event schedules and key announcements to keep our community informed and up-to-date, Set up & coordinate AMAs and/or virtual hangouts etc.
Currently looking for a remote job as a Technical writer, Customer Support, or Community Growth Manager -especially in a Web3 or Tech project community. While being eager to join a dynamic and rapidly growing industry at the forefront of technological innovation and to contribute meaningfully to the implementation of the organization goals, I am open to new vacancies and opportunities where I can learn and grow within the industry.
Position: Customer Support, Technical Writer, Technical Support, Translator
Category: Support
Experience: 0 years | English: fluent

Had my story posted in an italian newspaper. It was written by me while I was in the basement of our stack of flats trying to survive being in the middle of a warzone in Mariupol. I sent it to my friend via the only working cell tower that was about 300 meters away that I had to walk to.
I have some basic experience working with Blender 3d and would love to learn and improve from someone with experience.
Tech savvy, more specifically I'm not afraid of operating computers in a way that's abnormal or requires following a step-by-step guide.
1. Internship at Translation bureau "Master" (February 2020 - May 2020). 
Performed translation practice/assisted in translation of legal documents at the office.
2. Freelance translation work at Mariupol' Translation bureau "Multi" (late 2021 - early 2022).
A couple of people and I were tasked with translating a performance report on city renovation progress. We did an alright job, considering that we had no CAT tools nor did we have any kind of translation memory save for our group chat.
3. Graphical Assistant (data set processor) at "MindyTeams" (September 2022 - Present day).
Processing image/video sets in accordance with requirements set by the contractor.
I want an interesting, challenging job that will encourage and provide opportunities for self-improvement. I'm also looking for a job that's not about "working X hours no matter what."
I definitely don't want to spend time working a mundane job. Doing something that requires absolutely 0 problem solving skills, aka "dumb labor" makes my soul weep.
Position: Customer support  #Thai #Eng
Category: Support
Experience: 11 years | English: upper

Royal Thai Embassy, Moscow Russia (August 2013- 2015)
Consul assistant, visa processing
Responsible for Thais workers and Thais students in Russia including in Ukraine. 
Given consultation about laws migration and labor matters for Thais workers.
Work Experience 

Company "Newtrex" "casino", Kiev Ukraine (June 2018- October 2021) Thai language

Customer support (chats, calls)

Technical consultation

Career Objective: Seeking a position in the field that uses English and Thai in communication. 
Personal information 
BD; 13 August 1983
Nationality: Thai
Marital Status: Married 
Stay in Ukraine: Permanent residence permit (вид на жительство)
I would like to have a fixed monthly work schedule and a responsive manager, as well as the opportunity to have an annual vacation
Position: Customer support, UI/UX internship
Category: Support
Experience: 3 years | English: fluent


I have worked as a data annotator in Hugo Technologies Inc. I accurately labelled data for machine learning models. Also, i am  an excellent customer service provider who has rendered excellent services to the customer in both the finance and health sectors. I made use of tools such as Microsoft excel, Microsoft words, SRT, Microsoft CRM dynamics, Power point in my projects.
Position: customer support/VA
Category: Support
Experience: 3 years | English: upper

I have been able to help a local store with importing of products into the online store and product descriptions.
For the past five years, I have mastered the art of customer service for top brands and organizations such as MTN, Access bank, Collect Africa and other private fintech bodies.
I have skilful experience in e-commerce services such as retail, drop shipping and digital
products.

I am flexible to work with and also coordinated at my work. I currently work as a customer support to a few drop shipping websites. My job for them includes writing, converting product descriptions, importing products from CJ drop shipping website to the store (Shopify and woo commerce), and product upload.

I am good with responding to customer's calls, complaints, and questions, giving customers information about products and services, take orders, and process returns and also helping customers understand the product, and answering questions about their reservations. I love to assist others.

Services that I can offer are.
- Customer Service
- E-commerce
- Virtual assistance
- Typist
-Translation.

I want to improve my analytical skills and also learn more graphics design.

Thanks.
As a customer support agent 

-Manage the relationship with Merchants and new prospects by giving personalized advice and feedback.
-Assist customers with all knowledge on products and services and perform.
-Maintaining current business relationships and seeks new accounts through sales, marketing, and referrals. 
-Monitor all complaints and requests and escalate as appropriate.  
-Review the service level agreement regularly to ensure clients get maximum satisfaction. 
-Conduct customer satisfaction surveys and recommend ways of improving client’s.