lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


English Teacher for children (Kharkiv, Ukraine)
2016-2017
- Individual plan for each pupil 
- Teaching basic English knowledge 
- Organizing lessons 
- Communication with parents 
- Helping with school homework

Working in "Dom Książki" gallery (Poznan, Poland)
2018
- Preparing a space before the exhibition opening 
- Preparation for Polish-Japanese Art Festival 
- Organizing the space and people 
- Communication with artists
- Helping with performances and art supplies

NovaKid School (Remote)
2019-2020
Customer Support Agent in Polish
- Helping people via chat on a daily basis 
- Communication with teachers in English 
- Dealing with technical/payment issues of customers
- Making an individual schedule for each pupil in accordance with their availability

Joom (Remote)
2021-2022
Customer Support Agent in English
- Helping people with refunds
- Dealing with bugs on the website and app 
- Explaining to the customers the basics of using the app/website
- Investigating quality complaints
- Helping customers to choose an appropriate item for their needs
- Using English on a daily basis

Zara Home (Den Haag, Netherlands)
2022
Sales Assistant
- Keeping the store clean and perfectly decorated 
- Helping clients in the store and on the cash desk 
- Fulfilling the store with missing items from the warehouse
- Assembling online orders
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


Excellent command of spoken and written English AND Turkish.
Strong customer service skills, highly motivated team-player.
Call center customer service-related work experience.
Ability to motivate others and achieve results.
Highly numerical, high accuracy, high typing speed.
Computer literacy and familiarity with various computer programs such as MS Office and data systems.
Critical thinker and excellent problem-solving skills.
Quick learner.
Ability to work with time constraints.
Excellent organisational, and time management skills.
The capacity to work independently and collaboratively on a remote basis.
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate


Excellent communication and customer service skills, honed through experience in the tourism industry.
Basic knowledge in Microsoft Office, Google Suite, and CRM systems.
Ability to work well under pressure and in a fast-paced environment.
Creative problem solver with a strong attention to detail.
Basic knowledge of programming languages such as HTML and CSS.

Experience:
Customer Service Representative, in Travel Agency

Conducted market analysis of tourism services and products.
Sold package tours and other travel-related services, including booking flights, hotels, transfers, insurance, and additional activities.
Provided online support and assistance to clients during their travel.
Managed customer data in the company's CRM system.
Interior Design Student
25.06.20 - 13.01.21
Completed courses in interior design and gained proficiency in programs such as Revit and 3D Max.
Successfully designed and planned personal living spaces.

Languages:

Fluent in Ukrainian (native language)
Intermediate level of English (I'm learning to improve my language skills)
Interests:
Hiking, traveling, and cooking
I expect a comfortable environment, a pleasant team, mutual support and regular pay from the employer.
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent


Experienced and self-motivated Customer Support Manager with four years of industry experience of working to achieve goals of the company.

Customer Support, Access Softek, Kiyv
September 2016 — January 2018

IT - Software development - Banking systems
• Provide excellent support service to Clients by phone system; answer questions and inquiries.
• Product knowledge skills; overcoming objections, closing sales.
• Reply to incoming customer requests and product information, providing appropriate and correct
answers.

Customer Support & Community Manager, Cubits, Kiyv
January 2018 — October 2018

• Creating the community around the brand;
• Work with YouTube, forums, Reddit, and Quora;
• Produce work in an efficient and timely manner according to the schedule; 
• Fluent English;
• Excellent verbal and written communication skills;
• General knowledge of IT marketing;
• Demonstrated ability to multi-task and work under pressure;

Customer Support, Adoriasoft LLC, Kiyv
October 2018 — September 2021

• Research and analytical skills;
• Results-based approach;
• Client orientation, quality assurance, self-management;
• Strong interpersonal skills and ability to work effectively with minimum supervision, take initiative
and be a part of the team;
Position: Customer Support
Category: Support
Experience: 5 years | English: fluent


Experienced Customer Service Representative with a demonstrated history of working in the logistics and supply chain industry. Skilled in Communication, English, Team Management, Customer Service, and Third-Party Logistics (3PL).More than 5 years of experience in customer support.
Not open for night shifts
Position: Customer Support
Category: Support
Experience: 1.5 years | English: intermediate


Experienced customer support professional with 1.5 years of proven expertise in delivering exceptional service. Skilled in resolving inquiries, addressing concerns, and ensuring customer satisfaction. Strong communication and problem-solving abilities, with a focus on building positive relationships. Looking to leverage my experience to provide top-notch support and contribute to the success of your organization.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


Experienced Information Technology Recruitment Consultant with a demonstrated history of working in the staffing and recruiting industry. Skilled in Analytical Skills, Communication, English, Strategy, and Training. Strong human resources professional with a Bachelor's degree focused in Philology  

Nov 2020 - Present
Recruiter 
 - Communication with clients according to the newly added candidates 
- Market research and names identification
- Contact potential candidates through phone, email, Skype, and other messengers and presentation of career opportunities
- Do phone screening to make the first assessment of potential candidates and to present vacancies
- Put information with comments about contacted candidates in the database
- Prepare presentation documents for recommended candidates
- Leading the candidate to the offer stage
- Communication with candidates up to the end of the trial period in their new companies 

March 2020 - Present
Language school
Co-founder
- Communication with potential clients 
- Advertisement organization 
- Financial calculations
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent


- Experienced in managing and leading teams, focusing on cultivating empathy and customer-centric approaches.
 - Proficient in aligning work with legal regulations and following regulatory practices to ensure compliance.
 - Strives in high-paced, stressful environments while multitasking responsibly and professionally.
 - Great at analyzing metrics, setting up performance dashboards, and proactively addressing anomalies.
 - Liaising between customer needs and company interests, resolving conflicts, and maintaining trustful relationships with clients.
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate


Experienced professional with a successful career in banking. Having over 7 years of experience in senior manager for work with corporate clients. Comprehensive knowledge of the banking industry and banking programs: ERP-system SAP (SAP Banking Services) and ABS B2.
Position: Customer Support
Category: Support
Experience: 7 years | English: fluent


Experience

February 2022 - present day: freelancer during moscovian war against Ukraine. Glory to Ukraine! Death to enemies!

Lime Company

Customer Experience Team representative
•	Consulting, troubleshooting for customers worldwide (English, German, French, Korean, Polish, Dutch, Hebrew, Italian, Spanish);
•	Communication and business cooperation activity, satisfaction of customers’ needs (Zendesk, Jira, chat, email, phone);
•	App onboarding, retention, bugs reporting (GPS tracking, Payment processing, Fraud detection).

International contact center

Sales and Customer support manager
•	Text, voice support and troubleshooting for customers from all over the world;
•	App and Website onboarding, retention, bugs reporting;
•	Sales of the products of the companies we were dealing with;
•	Teaching and guiding company’s newcomers how to cooperate and satisfy client’s needs, how to sell online.

UniCreditBank

Salesperson, Customer Support agent
•	Sales of bank products and services;
•	Support and troubleshooting for bank customers (Payment processing, Fraud detection);
•	App and Website on-boarding, retention, bugs reporting.

EXPERIENCE:

	7+ years of omnipresent Customer Support experience
	Troubleshooting skills, App and Website onboarding, retention, bugs reporting
	Experience in Finance (Banking, Trading, Payment processing, Fraud detection)
	Experience in new technologies (Distributed ledger, Crypto)
	Sales skills
	Translation skill
	International communication skills (verbal and written), ability to find common ground
Position: Customer Support
Category: Support
Experience: 0.5 years | English: fluent


Experience in Customer Support
Experience of working with bug tracking systems
Understanding of QA and software development processes. 
Databases: MS SQL Server.
Manual Testing ERP system (Navision). Web testing.
Bug Tracking: Jira.
Understanding of web technologies: HTTP, HTML, CSS,
Good reporting and communication skills.
Familiar with programming languages: Java
Position: Customer Support
Category: Support
Experience: 1.5 years | English: intermediate


Experience in Customer Support (Tier 1-2 Support) in the field of cryptocurrencies - 1.5 years.
Tools: Zendesk, Trello, Google Sheets.
Communication with clients by e-mail, in Telegram (in groups and private messages), social networks: Instagram, Twitter. Creation of a database of templates and instructions suitable for each client situation.
Languages: Ukrainian, russian, English
Position: Customer Support
Category: Support
Experience: 8 years | English: pre


Experience in technical support
Active skills in using SQL scripts
Software testing and communication with the development department
Knowledge and experience with MS SQL
Oral and written communication skills
Fluent Ukrainian and Russian
Stress resistance, the ability to process a large number of requests
Ability to work in a team
Position: Customer Support
Category: Support
Experience: 1 years | English: upper

empathy friendliness
Feb 2018 — Aug 2018
Helen Doron
Office Manager 

Responsibilities:
- Office maintenance; ordering office supply (stationery, foodstuffs, etc.);
- Meeting students and new clients and helping them with all organizational questions;
- Maintaining client database;
- Keep track of office expenses;
- Organization of events and small celebrations.


Sep 2018 — Jun 2019
Vikontse Alternative School
English Teacher/ Elementary School Teacher (3rd Grade)

Responsibilities:
- Plan, prepare and deliver lessons;
- Grade papers, lessons, tests, and other assignments, relaying information to parents when necessary;
- Creating and maintaining a welcoming, friendly, engaging, and nurturing classroom environment where all students felt comfortable;
- Establish classroom and school rules and enforced them fairly and effectively;
- Organize and get involved in social and cultural activities such as sports competitions, school parties, dinners and excursions;
- Collaborate with educational staff to provide a positive learning experience to students;


Sep 2019 — Jan 2020
School 70, Kyiv
English and Spanish Teacher 

Responsibilities:
- Plan, prepare and deliver lessons 
- Prepare and set tests, examination papers and exercises
- Mark and provide appropriate feedback on oral and written work
- Organize and get involved in social and cultural activities such as school parties and excursions
- Undertake administrative tasks, such as keeping student registers and attendance records.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent


Fluent verbal and written communication in English, ability to solve customer's problems, patience, stress management, multitasking. Zendesk, LogMeIn experience, MS office. 

1 year of experience as a Customer Support Agent in Avanquest.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


for 2 years worked as Customer Care Expert, covering 50+ products with different possible issues and approaches to troubleshooting, communicating with EN users over chats and tickets
would appreciate working on smaller amount of topics and get into more technical side of supporting customers
Position: Customer Support
Category: Support
Experience: 4 years | English: upper


For now I have a 4 year old experience as a VIP/Senior Customer Support. Have experience in using Jira and Excel to structure a client base for different purposes. As a VIP support as you know a lot - mostly you speak more with VIP clients, help newcomers and junior operators, lead the team if needed. Would like to learn and word as a developer or a QA as both industries are interesting for me, however, I don't really have any major skills in them.
Position: Customer Support
Category: Support
Experience: 3 years | English: upper

I have great experience in support communicating and solving problems of our customers. 
While working in support for threeyears I get a deep knowledge of specific features of the industry. And I have work experience in communication with different types of people as well.
For this moment I work for a big company that provides support. I'm highly motivated, responsible, polite, self-motivated, fast learner and employable.
At the moment I'm looking for a vocation where I can use my background.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


Great experience in customer field services.
Highly motivated, responsible and well-organized.
I am ready to accept big challenges and take new opportunities in my career. I am able and open to learn something new to achieve great results.
I sure don't want to do cold calling and dating.
I do not want to receive a salary only with bonuses.
Position: Customer Support
Category: Support
Experience: 10 years | English: fluent

I was twice chosen as employee of the month out of 1100 employees for showing great customer service skills, for my hospitality and anticipating guests and crew needs. 

I’ve conducted additional trainings for employees under performance to bring them up to higher level and under my coaching and supervision they have progressed fast within the company 

We’ve had an ongoing issue to achieve sales targets in Australian market. I’ve done research, compared figures from previous years, did some evaluation and brought a new plan on how to improve operations . It worked and was used as a template for different markets .
Greetings team, 
My 10 years customer service experience in hospitality related to wide variety of people with different mentality, culture and habits makes me unique. Being diplomatic and genuine leader I look forward to bring team together around
company  goal, to help growing others, build motivated and committed team, create culture where everyone’s input is valued. I’m revenue oriented and excited to learn and grow in new environment. My 3 years Guest Services onboard experience and 3 years Shore Excursions background will help me to learn and progress fast. 
I’m truly enjoying pushing myself towards the goals, grow, set an example and achieving results.
I’m happy to be at start up and bring my ideas around and push towards the idea to work. 

Either big team or smaller project , both will work. I’m looking forward to be a set for team and company , achieve goals , bring results and help company to grow.
Position: Customer Support
Category: Support
Experience: 6 years | English: upper

During my work in previous companies I learnt that listening to the person is one of the keys for solving the problems.
Growave, Bishkek, Kyrgyzstan
Customer Support Agent (November 2022-August 2023)
• Interacting with customers via telephone, email, or online chat to provide support and information on an 
assigned product or service.
• Ensuring that appropriate actions are taken to resolve customers problems and concerns.
• Maintaining customer accounts and records of customer interactions with details of inquiries, 
complaints, or comments.
• Using knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or 
to forward to the appropriate staff

SmartLogic, Bishkek, Kyrgyzstan
Junior UI/UX Designer (May 2021-July 2022) 
• Creating user-centered designs, user flows, wireframes, and prototypes.
• Translating requirements into style guides, design systems, design patterns and attractive user 
interfaces.
• Collaborating effectively with product, engineering, and management teams.
• Incorporating customer feedback, usage metrics, and usability findings into design in order to enhance 
user experience

Emirates Airlines Group, Dubai, UAE
Customer sales and service agent (July 2019-June 2020) 
• Provide the highest level of service to sell Emirates products such as air tickets to improve the customer 
experience and increase company revenue.
• Ensure the highest standard of customer service is provided to Emirates customers, provide them detailed 
information on Emirates tariff fares and actively issue online Emirates tickets ensuring that all necessary 
airline rules and regulations are incorporated and sell related products.
• Highlight to customers the legal requirements covering their journeys such as passport, visa & health 
requirements, and other details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customers on all products and services 
such as Skywards membership, Dubai stopovers, hotel bookings, and upgraded fares.
Actively be involved in suggesting new ideas and recommendations on the improvement of the service 
provided, thereby increasing revenue and ensuring Emirates success as a market-leading airline.

Emaar Hospitality Group (EHG), Dubai, UAE
Service Plus Operator (November 2014-July 2019) 
• Receiving calls from guests on the phone, taking food orders (in-room dining), and dealing with guest 
complaints, providing general information about the hotel.
• Ensure guest’s requests are promptly and courteously met.
• Attend daily briefings with the supervisor
I would prefer to work in a company with structured policy where everyone knows each other's duties and responsibilities. I don't really understand the environment where the rules change every day.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


Hello everyone,
My name is Abdul Rehman and I am currently in search of a job. I am a Pakistani national born on 27/02/2001, currently residing in Cyprus (Guzelyurt). I have experience in customer support at 1XBET and Bluechip, as well as in SMM EVDC - CRYPTO and Affiliate Marketing PIN-UP.
My mother tongue is BALOCHI and I am also proficient in English (C1), Hindi (C2) and Russian (C1). I have a basic understanding of programming languages such as C++, Python (Numpy, SciPy, Pandas, Tensorflow), and Python, as well as experience in design using Solidworks, CAD/CAM, and Inventor.
If you have any job opportunities available that align with my skills and experience please reach out.
Thank you for your time and consideration.
Position: Customer Support
Category: Support
Experience: 0 years | English: fluent

Hello. I am from Ukraine and now I really need a job. But unfortunately I still have no experience, but I have a great desire to work and develop, as well as to benefit the company. Due to the situation in Ukraine today, I was left without a job, and I need to feed my child (I have a huge motivation to work), now I am considering almost all options for remote work or work in the office(but not on the territory of Ukraine). I am easily trained, sociable, with a good sense of humor and extremely stress-resistant. I have a high linguistic potential (I easily learn foreign languages), I will quickly move to a higher language level after a little practice.
Hello. I am from Ukraine and now I really need a job. But unfortunately I still have no experience, but I have a great desire to work and develop, as well as to benefit the company. Due to the situation in Ukraine today, I was left without a job, and I need to feed my child (I have a huge motivation to work), now I am considering almost all options for remote work or work in the office(but not on the territory of Ukraine). I am easily trained, sociable, with a good sense of humor and extremely stress-resistant. I have a high linguistic potential (I easily learn foreign languages), I will quickly move to a higher language level after a little practice.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent

Good communication and organization skills. Good information researcher. Ability to learn quickly. PowerPoint/Keynote. Figma. Photoshop. Excel.
Hello, I am self-motivated, creative, empathetic and communicative. I have experience in various fields and it taught me how to communicate with different. Also, it taught me how to accomplish many tasks and how to solve challenging tasks diligently, eagerly and consistently. 
March 2020 – present: I worked as a part-time or freelance. I worked as a copywriter (email, UX copy, subtitles). I was responsible for adjusting Facebook Ads. Also, I was inspired by e-commerce and started to study Web Design. 
September 2019 – February 2020: I worked as a Producer Assistant in a production company. My responsibilities were to arrange a staff meeting and PPMs, to cast actors and models for the projects, to make presentations and help with the shooting planning. 
March 2019 – September 2020: I worked as an e-commerce website manager. My duties were to communicate with the customers, control the invoices and communication with the departments. 
September 2018 – March 2019: I was a PR-manager on the YouTube-channel "NAKAMOTOJEDI". I had to communicate with the future guests, prepare them for the interviews and control the process. 
December 2018 – December 2019: SMM manager at two cafes and also an administrator. I was responsible for the content and for the working processes organization.
I am looking for interesting tasks and a great team. I want to evolve and I love being challenged. 
I am interested in getting new skills and knowledge which would help in the future to become a better specialist.