lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent

As a candidate, I am proud to bring the following accomplishments to the table:

1. An excellent communicator: in my role as customer service representative I’ve reached and maintained native-like fluency in English, and mastered the skill of communicating clearly and coherently; 

2. My background/experience comprises a diverse mix of skills and expertise (maths, philology, IT tech support & customer service, product management, sales, content writing and even gambling); 

3. I'm an effective facilitator (given my 5+ of experience working remotely as a part of geographically distributed teams); 

4. I'm passionate about technology: keen web surfer, whip-smart researcher and just a sharp cookie; 

5. Quick learner eager to achieve greatness; 

6. A guerrilla proofreader and a terrific editor with unmatched attention to detail; 

7. A mature reliable person with a strong sense of responsibility, common decency and a positive can-do attitude; 

8. An outgoing personality with a conflict-free, upbeat, caring and empathetic attitude to people
I am a professional with extensive experience in the IT industry, particularly in Customer Service, Technical Support, and Customer Communications. I take pride in being a graduate of Taras Shevchenko Kyiv National University, where I acquired a strong foundation in mathematics while nurturing my creative side.

Throughout my career, I have held various technical support and customer service positions with different software product companies. What truly excites me about working in customer support is the opportunity to leverage my knowledge base to serve customers and resolve their pain points. I find great joy and satisfaction in helping customers overcome challenging issues, and I am confident in my ability to handle clients' requests with ease and professionalism.

Currently, I am seeking a more challenging path to reach my full career potential and utilize my intellectual capabilities. I have a keen interest in companies working on AI, NLP, and Machine Learning. I am enthusiastic about investing my time and effort into acquiring new skills that can be immediately applied in the workplace. Given my technical background, I am confident in my ability to quickly grasp new technologies and adapt to any skill gaps that may arise.
In my search for a new opportunity, I am eager to embark on a more challenging and rewarding career path. I am seeking a job that aligns closely with my expectations, which include:

* Engaging in challenging tasks within a competitive environment;
* Receiving professional feedback and mentoring to support my growth;
* Assistance with taxes and income reports;
* Preference for roles that do not involve night shifts.
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: fluent

Can identify and understand different English accents. Worked and maintained good relationships with customers from all over the world. Helped dozens of companies to migrate valuable data between CRM systems. Passes several HubSpot certifications (Delivering Clients Success, Inbound, Frictionless Sales, etc).
I am a qualified and highly motivated Customer Success Manager passionate about building and maintaining long-lasting relationships with customers.

I have 4 years of experience working and communicating (both verbal and written) with customers from all over the world. During that time I trained my brain and ears to hear and understand different accents, which became very handy not only in my work life but when traveling the world as well)

I've been working with CRM data migration projects in a product company, and my main responsibilities were:
- manage several projects at the same time,
- keep client satisfaction on the highest level,
- ensure all projects are delivered on time with the required quality,
- manage and assign individual tasks and responsibilities,
- consult customers on the use of the company's product,
- communicate customer requirements and specifications to teams,
- conduct negotiations with customers,
- build and maintain strong and long-lasting relationships with customers,
- maintain project workflow,
- maintain technical documentation of the project scope,
- lead review and consultation meetings,
- etc.

I'd like to continue working as a customer success manager in a product or outsourcing company.
Career growth, new opportunities, and a friendly atmosphere.
I'd like to work mostly with US, EU customers and I'm not interested in working with SNG clients as I don't speak Russian.
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: upper

Negotiated a lot of contracts with new clients and continued cooperation with old partners. Also I solved problems with difficult clients.
I held many online and offline training webinars for different audiences and for different requests.
Create roadmap and customer interaction processes
I am a sincere and open to new acquaintances person with well-developed communication skills. I like to work with complex tasks that require clear planning, complete immersion in the process.  

General Customer Experience Manager (mentorship)
02/2023 - Present
-Create roadmap and customer interaction processes
-Structure data in a CRM
-Work with customer feedback

Customer Success/ Support Manager (full-time)
04/2022 - 02/ 2023
-Customer care and support
-Provide fast feedback about the software issues
-Work cross-functionally with product
-Cooperate with colleagues from other departments and escalate complex issues

Customer Success Manager (full-time)
09/2021 - 02/2022
-Provide professional support, help customers set up their accounts and solve their problems
-Renewing subscriptions for long periods
-Work with customer feedback with another departments
-Provide training for clients

Account Manager
03/2020 - 09/2021
-Build and maintain strong, long-lasting client relationships
-Preparing agreements and any documents, related to cooperation with partners
-Track and support financial workflow
-Eliminating all the reasons that might make customers leave
-Provide training courses for clients and students
-Work with the technical and marketing teams
I want to move forward in a company with goals and be part of a friendly team. I want to clearly understand my tasks and take responsibility.
Position: Customer Success Manager
Category: Support
Experience: 2.5 years | English: upper


I am working as a Customer Success Manager for 9 months, previously I worked as a Manual QA, also I was working as a B2B and B2C manager for almost 3 years. 
Currently, I am responsible for the onboarding process for new customers, ensuring they have a smooth and positive introduction to products and services. Also, I am also responsible for providing users with service and needed help.
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent


I currently work as a Customer Success Manager for an American leading EdTech SaaS company, managing a portfolio of 200+ accounts, mostly American and European educational institutions. I onboard and educate customers on the product, as well as perform up-sales activities. As a part of the team, I help to maintain a high LTV and keep the churn rate under 5%. 
I also have experience in managing a Support team and Support Quality Assurance.
Working for a product company, I've always been interested in converting user feedback into new features by collaborating closely with the Product team. In 2022 I completed a course on Product Management and Product Analytics, and I am currently looking for a role where these skills can be useful.
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: fluent


I enjoy assisting customers with their needs and looking for ways to profit both for them and the company. I have 4+ years in customer care field which helps me with that task. I am easy-going, open-minded, customer-oriented, fun loving person that is seeking a new carreer opportunity to fit in.
I would prefer a role based on communication both with clients and the team where I could use my language knowledge.
I am not interested in positions with irregular schedule (night shifts), not very keen on gambling sphere or bitcoin connected business.
Position: Customer Success Manager
Category: Support
Experience: 7 years | English: fluent


I have 7 years of experience in Customer Support, mostly in a role of Team Leader/Head of Department. I created two teams: for online shop support and fraud check, also for igaming website. I have been working as a Team Lead in already formed multicultural teams and succeeded in helping them to grow and improve internal processes. 

I am pro in team building, mentorship, as well as in customer care. I am also an innovator myself and perfectly work with other people's ideas implementation. I have a special power in translating float of thoughts into structured tasks. 

I am looking for new opportunities as Customer Success or Account manager. Also would give it a try as Product Owner. 

I know how to work with different software like Jira and Zendesk kind of stuff. Even if i have not used the soft your company uses, believe me I will learn fast and will find new ways of using it (beneficial for the team and company, of course) 

Let me know if you need more details regarding my experience, skills or my personality.
Position: Customer Success Manager
Category: Support
Experience: 10 years | English: fluent


I have an entrepreneurial personality and a design-thinking mindset by nature. My strengths are empathy, proactivity, customer-oriented mindset, strategic thinking, and inspiring leadership. I aim to grow businesses by delivering a superior experience and service to customers. 

I have more than 10 years of working experience with customers. Currently, I manage a cross-functional team of 7 people and my job is to optimize operational processes to achieve superior customer experience with the company’s service.  

I have strong analytical and problem-solving skills, fanatic of measuring and optimizing. I enjoy learning and turning obstacles into opportunities.
Position: Customer Success Manager
Category: Sales
Experience: 10 years | English: fluent


I have been doing sales and customer success work for exactly 10 years: in Ukraine (5 years in Kyiv) and China (5 years in Shanghai) for American, European, Asian, and Oceanian markets. Please find all the details about my work experience and skills in my CV.
Position: Customer Success Manager
Category: Sales
Experience: 6 years | English: fluent


I have been working in IT sales and account management since 2015, both with IT services and products. Experienced  in business development, account management, team and risk management. Sales and business development strategy.

In my professional backpack there are clients from start-ups and up to Fortune 100 companies.
Position: Customer Success Manager
Category: Support
Experience: 2 years | English: fluent

Upsells results/strategies
Retention strategies
Excellent customer experience
I have been working in the customer success space for quite a while now, and during that time, I have gained extensive experience in managing accounts, working with customers and identifying opportunities for growth in the customer’s business.

As a customer success manager at my current employer, I'm responsible for growing revenue and profit by fostering and growing long-term mutually-beneficial relationships with our customers and working with upsells.
No dating/blockchain/gambling
Position: Customer Success Manager
Category: Project Manager
Experience: 1.5 years | English: fluent


I have more than 1.5 years of experience as Customer Success & Implementation Specialist. My responsibilities include onboarding of new customers and ensuring great customer experience via ticket system, mail, phone and analyzing data depending on the target group using MS excel and visualization tools. 
I am also suggesting changes based on customer feedback, documenting requests and helping to deliver new features based on the collected feedback.
I am experienced in Jira, Confluence, Trello, Asana and CRM tools (Hubspot). I am fluent in English and Ukrainian. Thank you for attention.
Position: Customer Success Manager
Category: Other
Experience: 5 years | English: fluent


I have over 2 years of experience as Customer Success Manager in the AI space working with some of the highest tier customers across the whole of EMEA. In my role, I have constantly been hitting G$R and N$R numbers all the while converting our customers from single-year contracts to multi-year ones.

Helping my customers drive change management in their organisation through software adoption and realising ROI from high-value use cases.

Prior to that, I worked as an SDR where I built up a new approach to Outbound Outreach using tools like Outreach.io, Linkedin Sales Navigator, Zoominfo. 
I have constantly overachieved my targets and mentored new SDRs coming on board. Experience across various industries and markets.
Position: Customer Success Manager
Category: Support
Experience: 11 years | English: upper

• Built and run several support and success teams from scratch.
• Discovered a unique tone-of-voice and scripts to achieve the highest CSI. 
• Designed a no-code chatbot to cover 80% of inbound requests
• Design and implement chat platform/chatbot automation and integrations to drive up key metrics of business 
• Got a 10% conversion from the first touch with the customer to a sale
• Made scripts and strategies to increase revenue.
• Integrated strategies to optimize refund policy. After a refund, I saved up to 67% of the money (instead of 34%).
• Built a long-term Customer Success flow from scratch.
• Increased product demo presentation conversion for customers by up to 75%.
• Built and managed own e-commerce business and will support yours 
• Customer segmentation. Managed and  generated engagement campaigns for product marketing goals, churn, engagement, NPS,
• Certified fintech AML specialist
I'm a Customer Service professional with 10+ years of experience. During my professional journey, I've been working on every Customer Service unit in different products and services with B2B and B2C models. My entrepreneurial experience focused my mindset on business fundamental values and goals. My passion - is bringing exceptional support service to make customers talk about it. 

Highlights:
• Building exceptional client service from scratch for your business with further support 
• Experience with SaaS and mobile applications
• Focus on metrics: LTV, lead-to-customer conversion, customer retention, NPS 
• CustDev and researches for business approach, implementing unique tone-of-voice
• Creating a product&features onboarding tours
• Fintech risk management, AML, KYC, KYT
• Defining the most valuable communication channels and tools for client service with further integrations
• Developing product value proposition, Help Center, and knowledge base 
• Chatbot integration for driving up client experience and sales 
• Developing outbound campaigns through support channels for engagement and upsell 
• Building customer service quality control flow
• Product Marketing 
• Hiring, training, mentoring, and managing team
Position: Customer Success Manager
Category: Other
Experience: 1.5 years | English: upper

- Implemented several process optimization guides (within the team and outside);
- Was getting constant positive feedback during weekly reviews from customer in terms of results presentation;
- Took part in manuals creation on new processes;
- Reached KPIs set buy customer and maintained the result;
- Got only one grey hair after 9 months of stressed work.
In general, my responsibilities now are quite similar to SDLC, but with KPIs instead of software itself: I hold plenty of meetings, backlog refinement of action points and kind of sprints. I'm am quite a fast learner and especially when I'm passionate about the job I do. I'm expecting Project Management to be my next step in IT industry, where I can apply all my skills acquired previously.
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-Organize and prioritize work to complete assignments in a timely, efficient manner.
-Work well independently and on a team to solve problems; able to be a good team player, decision-maker.
-Serve as a friendly, hardworking, and punctual employee.
-Regularly review and analyze performance to drive effectiveness and address areas for opportunities.
-Oversee effective implementation of staffing plan and schedule adherence in accordance to business needs within company stakeholders.
-Adapt to a dynamic environment where changes may take place at any given time.
-Analyze data and use that data to drive decision making and implementation of effective solutions.

Tools: Slack, Confluence, MS Office, Internal Ticketing app.
Sales
Position: Customer Success Manager
Category: Support
Experience: 7 years | English: fluent

My key accomplishments in my career:
• Nurtured and then managed one of the largest customers of the company, operating up to $250,000 monthly budgets.
• Delivered exceptional assistance to 50+ client portfolios by improving business performance by operating profitable advertising campaigns, adopting custom tech solutions, and developing engaged sales funnels.
In my present job, I ensure smooth workflow by assessing customer behavior while liaising with cross-functional teams, encompassing sales, product management, and product marketing. I improve business outcomes for enterprise customers like SAP by utilizing robust strategies. I achieve customer satisfaction and retention by delivering exceptional services and resolving customer support cases in an efficient manner. I drive optimal business performance by recommending best-practice methods for product configuration, integration, and implementation. Identify new upsell opportunities to boost sales.

Some of my proudest achievements in my present job include:
• Spearheaded several projects in an efficient manner within time and budgetary constraints.
• Managed Salesforce-CRM customers, SAP-CRM customers, and customers of the Navatar-CRM system.
In my search for a new challenge where I can leverage my experience in client relationship management, strategic planning and execution, business development, team building, and leadership. As my career profile illustrates, I am ready to make an immediate and longstanding contribution.
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: upper

I was instrumental in the creation of a Customer Care Department at one of my last jobs, and my contributions resulted in a more streamlined and efficient system for handling customer inquiries. 

Specifically, I developed communication guidelines and necessary instructions for employees, added a contact form for customer convenience, introduced a CRM system for better request management, and implemented a chat feature for quick communication on the platform. 

Additionally, I helped to develop a bot for social media that provided instructions to clients. And improved communication between departments using Slack and Notion.
In my previous role as a Customer Care Specialist at SkyEng, I completed projects and tasks related to answering customer questions and communicating with them via phone, instant messengers, and email. I also worked with CRM, ticket systems, and telephony to manage customer inquiries, performed information analysis and feedback, and resolved negativity and refunds. During this time, I developed strong customer service and communication skills, as well as proficiency in the technologies and tools used to manage customer care, such as Unisender, Helpdesk systems, Slack, Sendpulse, and Figma.

As a Customer Care Manager at RollerAds, my role was expanded to include managing payments, sending letters to clients, answering customer questions, and managing negativity and refunds. I continued to work with CRM and the ticket system and performed information analysis and feedback to improve customer satisfaction. In this role, I also developed new guidelines for employees and connected new services for work efficiency.

In my current role as a Customer Support Representative at Tango Me, I work in an online live-streaming application where I respond to user requests in chats, assist in moderating broadcasts and violations, respond to comments, complaints, and questions, and work with the QA team to solve technical problems. Communicate closely with the finance department to resolve issues and prepare instructions for users and employees. In this role, I developed proficiency in technologies such as Jira, and Zedndesk, Intercom.

Based on my work experience and skills, I want to improve my skills in other CRM systems, as well as in project management and leadership. Also consider expanding my knowledge in other areas related to customer support, such as social media management or technical support.
- Clear job responsibilities and expectations
- Adequate training and resources to fulfill job duties
- Fair compensation and benefits package
- Opportunities for career growth and advancement
- Open communication with management and colleagues
- Opportunities for learning and development
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: fluent


Integration of new customers into solutions, obtaining, collecting and verifying all necessary data;
Collaborating with Support, Development, Sales and Marketing teams to ensure successful integration (onboarding) and retention;
Reviewing & validating the integrity of the clients’ configurations, data, system testing, bug reports;
Solutions trainings, customer meeting with data analysis, status calls, churn measurement and prevention, churn management.