lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support manager
Category: Support
Experience: 2 years | English: fluent

Member of Ukrainian youth organization FRI+
After three years of teaching, I took on new responsibilities and duties as a manager,
which involved performing tasks completely different from what I had done before.
In addition to that, my previous job experience has significantly improved my English skills as I practiced it daily
and interacted with native speakers.
I have developed strong stress management skills through effective communication with clients to identify and
resolve problems while maintaining positive relationships.
I am dedicated to continuously learning and applying my previous experience to the field of IT. To expand my
knowledge in this area, I actively browse educational websites. I am also open to attending additional educational
courses to enhance my skills.
Furthermore, I am a sociable, proactive, and outgoing individual. I thrive in team environments and possess
excellent communication skills.
Position: Customer Support manager
Category: Support
Experience: 2 years | English: intermediate

I am proud of my stress tolerance. I am very pleased to complete a dialogue with a fully satisfied user. I have worked in different teams and frivolously find common ground with people of different character traits.
I believe that communication aimed at rewarding results is my main goal. The client's request must be fulfilled. I have been working for more than two years in the field of providing informational and emotional support services. The point is that to solve any situation clearly, loyally, easily and politely in favor of the client, but not to the detriment of the company it is my task. I am ready to learn and complete various tasks. I truly want to find a team in with a highly career growth possible.
1. Availability of day or evening shifts. 
2. Paid internship.
3. Adequate team.
4. Providing work equipment will be an advantage but it's not the main thing.
5. I am ready to work overtime.
6. I agree even with low pay to have a stable income.
7. My English is not good enough to communicate by phone or Skype, but I write well. My grammar is good, as is my speed and my ability to write to make reading enjoyable.
8. For my part, I promise to perform my duties honestly.
Position: Customer Support manager
Category: Support
Experience: 6 years | English: fluent

Proven record of supporting corporate clients up to 50 users within an organization during pre-sale, POC process. 

Presented demos and information about the company in the most effective way. 

Helped to renew the contract with 120 active users.

Sent API requests to obtain information, modify the database, etc. 

Written simple queries to SQL database: SELECT, INSERT INTO, DELETE, DROP TABLE, FROM, WHERE, AS, Logical connection such as: AND, OR. 

Analyzed JSON line, fixed the issues, validated, created a new line according to the product specifications.
Technical Support Engineer. 

I used Postman to send API requests. 

Assisted during the demo of the product. 

I have extensive experience with Jira and other bug-tracking software. 

Advanced user of Windows and Outlook applications. 

Fast learner, so I can easily learn the product and get on board quickly. 

Also, I am a good team player. I managed a team of 4 support managers for 6 months.
The first thing I consider is whether the project is interesting for me, so I know exactly that I want to work for this company. Then, I would consider direct management and the principles of managing employees at the company. Lastly, I check how the overall recruiting process is going.
Position: Customer Support manager
Category: Support
Experience: 3 years | English: upper

- Automated and improved some work processes, which led to the growth of the company
- Formed technical specifications for the development of CRM system that meets the specific requirements of the business environment
Working in customer support for 3 years in Israeli iGaming company.
 
Experienced user of different CRM systems: 
- Digitain 
- Betconstruct
- Custom CRM systems

Working with betting managers, users, B2B:
- Taking chats (English, Hebrew)
- Tickets from customers
- Troubleshoot
- Report bugs
- Collaborate with cross-functional teams
- Help Support peers

Partly perform the duties of an analyst. 

Also:
- Mentoring
- Writing technical specifications for the development of CRM iGaming system
I am looking for a company in which I could develop and grow as a specialist, learn new things and be inspired by my profession. 

Ideally no night shifts.
Position: Customer Support Manager
Category: Support
Experience: 0.5 years | English: upper

• Participated in the development of a unified style of text materials posted on the site;
• Copyright on dental and surgical topics without a medical background.
Foreign languages: English - B2 (in the process of learning daily). Russian language is fluent. Ukrainian language is fluent. German and Polish - beginner level.
PC knowledge: confident MS Office user, CMS skills (Joomla, Prom, WordPress, Modx).
10.2017–04.2019 Content-manager
Online-store Industrial furniture 
Field of activity: sale of metal furniture
• Development and coordination of the content strategy of the site;
• Placement of goods on the website;
• Selection and editing of visual content (images);
• Work as a rewriter and copywriter
09.2021-11.2021 Content-manager
Online-store Мир акустики 
Field of activity: sale of acoustics
• Placement of goods on the website;
• Selection and editing of visual content (images);
• Work as a rewriter and copywriter
06.2021-09.2021 Copywriter
Dental clinic Uma clinics
• Writing articles on dental and surgical topics
07.2021-02.2022 Content-manager
Online-store X-Zone 
• Placement of goods on the website;
• Selection and editing of visual content (images).
10.2021-01.2022 Content-manager
Online-store Black Tech 
• Placement of goods on the website;
• Selection and editing of visual content (images).
12.2021-04.2022 Content-manager
Working with content for foreign casinos
08.2022-till now Content-manager
• Selection and editing of visual content;
• Searching and adding real estate.
01.11.2022-01.01.2023 Customer support representative
LuckyKong Casino
Position: Customer Support Manager
Category: Support
Experience: 3 years | English: fluent


2012-Present - English Tutor
- communication with children of different ages.
- usage of educational computer programs.
- finding individual approach to each student.

2015-2018 - Translator in Chernihiv Regional Translation Bureau
- translation of legal documents, letters, instructions, etc.
- text editing.
- data searching.

2018-2021 - Customer Support Specialist in Atompark Software company
- providing technical support services by phone / email / chat
- checking customers’ data, payments.
- online moderation of SMS messages on the platform.
- testing customers’ requests to provide solution.

2022 (several months) - Project Manager in TankCommerce
- providing information about Shopify online platform.
- informing developers about existing tasks.
- monitoring the implementation and timely delivery of projects.
- communicating with customers and passing information to the team.
Position: Customer Support Manager
Category: Support
Experience: 2.5 years | English: upper


2,5 years in administrative positions of various corporate and private sector 
1,5+ years in Mobile Gaming player support, have been using tools such as Zendesk, Salesforce, Cyberduck and internal support panel
I prefer remote work, no night shifts
Position: Customer Support Manager
Category: Support
Experience: 0 years | English: fluent

Bachelor's Degree in Philology
TOEFL score: 101 (C1)
Used to work as a Designer for International Exhibition stand production company, my designs were displaying on multiple exhibitions in London and Dubai.
4writers.net – Freelance Writer; 
— Dec 2018 – Oct 2019;
— Academic writing (MLA, APA);

Neosystem – Graphic Designer; 
— Jun 2021 – Oct 2021;
— Exhibition Stand Deign;

Insilentium: Fantasy CCG – Graphic Designer; 
— Jan 2021 –March 2021;
— Graphic Design of promo materials;  UI/UX Design;
Please, no casino/gambling or dating agencies  :)
As a means of communication during work chats and tickets/email would be preferable
Position: Customer Support Manager
Category: Support
Experience: 7 years | English: upper


Accommodating Customer Support & Quality Assurance Manager 7
years of experience delivering solid customer care while enhancing
relations. Strong interpersonal skills with talents for relating and
empathizing with individuals of varying personalities and walks of life.
Proficient in numerous computer applications, Asana, Teramind, crm
systems. Highly motivated and driven to achieve set goals and
targets.
Position: Customer Support Manager
Category: Support
Experience: 5 years | English: upper

Detail-oriented and self-motivated individual with solid
experience in Customer Service. Proficient in direct sales and
account management. Currently seeking a new opportunity for
growth.
Account Manager
Qwerty.Software 
October 2016- now 

- Ensuring implementation of the best customer service practices to establish long-term cooperation with clients
- Communicating with loyal customers, solving any issues and customer concerns 
- Establishing communication between a customer and an executor (involving calls and correspondence)
- Instructing the support team (involving writing guides and instructions, personal training)
- Managing internal customer reviews
- Ensuring strong customer service and customer satisfaction 
- Interacting closely with the Development department
- Defining personal KPIs.


Customer Support Agent
Qwerty.Software 
June 2015 — October 2016

- Managed inquiries from customers in chat, Skype, CRM, and on the telephone 
- Investigated and solved all types of customer concerns 
- Had experience in multinational customer service 24/7 (USA, UK, Australia, Canada, UAE, etc.).
Position: Customer Support Manager
Category: Support
Experience: 0 years | English: intermediate

earned 66 thousand UAH for the company for 2 months of internship
A little bit about my experience. While studying at the Fullstack JS developer course, I was the initiator of adding timecodes to the video for the convenience of using the materials for the whole group. While studying at the university, I influenced the popularization of scientific activities among cadets. I also promoted the idea of increasing the number of practical classes for senior cadets and this was taken into account by the leadership of the department and taken into account in the curriculum.

I don`t have a specific working experience on customer support department but I tried to create a best customer experience in different sphere when I can
Position: Customer Support Manager
Category: Marketing
Experience: 4 years | English: upper


Amazon ASSISTANT
Commenting reviews, PL, working with feedbacks,
excellent command of English and extraordinary, communication skills, answering messages, emails from customers, working with Alibaba and signing deals.
Research for new products ( working with Hellium)


Customer Support Manager at Walks
Working on Slack, and dealing with team members.
Answering emails and phone calls from customers.
Solving hard cases and figuring out the best solution.
Selling tours over the phone to future clients. 
Uploading new tour on B2B platforms.
June 2022 - June 2023
Position: Customer Support Manager
Category: Support
Experience: 6 years | English: upper


Apr 2021- Present
Legal & Abuse Team Leader

Led a team of 15 customer support representatives, ensuring the delivery of high-quality customer service in a fast-paced environment.
Conducted regular performance evaluations, provided constructive feedback, and identified opportunities for professional growth and development.
Created and maintained performance metrics and KPIs to monitor team and individual performance, driving continuous improvement.
Implemented effective customer service strategies and workflows to optimize team efficiency and maximize customer satisfaction.
Acted as a point of escalation for challenging customer issues, demonstrating strong problem-solving skills and the ability to diffuse difficult situations.
Conducted regular team meetings and provided ongoing coaching and mentoring to enhance team members' skills and performance.

Jan 2020 - Apr 2021
Legal & Abuse Supervisor

Led and supervised a team of customer support new representatives, ensuring exceptional service delivery and customer satisfaction.
Developed supervising programs, templates, and documents.
Provided guidance, coaching, and support to team members, fostering a positive and collaborative work environment.
Monitored and evaluated individual and team performance, identifying areas for improvement and implementing targeted training and development programs.
Gave lectures on cybersecurity topics (phishing, fraud, DDoS, malware, etc).
Participated in cross-departmental activities aiming to analyze, improve and develop the existing processes of talent education, and evaluation, contributing to talent evolution.

Nov 2017 - Apr 2021
Legal & Abuse  Representative

Investigated Internet infringements and violations of Internet laws.
Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Handled a high volume of customer interactions via tickets, maintaining a professional and friendly demeanor.
Collaborated with cross-functional teams, such as domain product and technical support, to address complex customer issues and ensure prompt resolution.
Position: Customer Support Manager
Category: Support
Experience: 2 years | English: fluent

During my time working in customer support, I’ve managed to achieve the following goals:

By providing high-quality customer service, I've improved client satisfaction and done my best to improve customer loyalty to the brand. One of my primary goals in customer support was to ensure that customers were satisfied with the products and services they received. 

I've found ways to streamline my processes and become more efficient in my role. This helped me to handle more customer inquiries and provide faster resolutions to the issues.

By providing effective solutions to customer inquiries, I helped to reduce the number of complaints and negative reviews.
As a support agent, I was responsible for helping customers with their questions, and concerns regarding a company's product. My tasks included answering customer inquiries via email, or chat, troubleshooting technical issues, providing information about products and services, processing orders and returns, and escalating complex issues to the shift supervisor or QA team. 

Regarding technologies, I typically used various software tools to manage and track customer interaction, such as customer relationship management (CRM) systems, and knowledge bases. 
I also use communication tools like phone systems (JustCall) and live chat software (Intercom, Grammarly) to effectively communicate with clients.
I'm looking for a workplace that appreciates my time and personal boundaries so that I can work in a healthy environment that is free from bureaucracy and toxic micro-managing. 
This way, I'll be focused on being as productive and motivated as possible, as well as advancing my professional skills.
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


As a versatile professional, I have gained experience in various areas and developed a diverse set of skills, including responsibility, organization, discipline, attention to detail, communication skills, computer skills. My varied experience has given me a unique perspective and the ability to quickly adapt to new challenges and conditions. I also have great understanding of what Customer Care is and able to get the main point of client's need.
Position: Customer Support Manager
Category: Support
Experience: 3 years | English: upper

With a proven track record as a Customer Support Manager for two years and a Senior Lead Manager for one and a half years, I have honed my skills in providing exceptional support and managing multiple tasks efficiently.
I thrive in fast-paced environments, and my experience in Customer Support has equipped me with excellent communication and problem-solving skills, allowing me to handle various situations with professionalism and grace.

Throughout my previous roles, I have consistently demonstrated my commitment to delivering outstanding results. Additionally, my strong attention to detail and organizational abilities enable me to prioritize tasks effectively, ensuring deadlines are met and objectives are achieved.
I am highly adaptable and possess a proactive mindset, always striving to go the extra mile to exceed expectations. Furthermore, my ability to maintain composure under pressure allows me to handle high-stress situations with ease.
As support representative with 2+ years of experience, I have excellent interpersonal,
problem solving skills, ability to set priorities and ability to work in a team.
-B2C
-working in CRM
- HelpDesk/ Zendesk
- verification of clients
- communication via live chat, mails, incoming/out-coming calls
- complete a lot of complicated work reports 3 times a week
-resolving of different technical issues
- Consulting clients on blockchain projects
- Creating and maintaining a positive image of the company
- Helping users to achieve their goals in the most timely and high-quality manner
Dating
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


Community manager
- communication with members of specialized thematic groups in
social networks
- Correspondence, support, daily chat viewing, spam removal,
answering questions, collecting feedback, preventing conflict
situations
- Preparation and placement of news content, a compilation of
guides
- Collecting feedback and delivering information to the project
team
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


CSales Administration Specialist PBG Kowalska "Concrete Complex", Kiev (Construction industry and woodworking) Sales manager KARTLI Ukraine, Kyiv (Trader of polymer products) Sales manager LeaderTransBud, Kyiv (Wholesale, distribution, import, export) Sales Support Specialist AV Metal Group, Dnipro (Wholesale, distribution, import, export
Position: Customer Support Manager
Category: Support
Experience: 0 years | English: upper

Developing a thorough understanding of the software development lifecycle and the role of quality assurance in the process.
Contributing to the development of test plans and test cases for a software project, and executing them to identify and report defects.
Participating in cross-functional team meetings to discuss project requirements, development progress, and testing results.
Demonstrating a commitment to continuous learning and improvement, such as by attending training sessions, pursuing certifications, or taking on additional responsibilities.
Successfully completing assigned tasks and meeting project deadlines, while maintaining a high level of quality in all work.
Customer service
Testing website and mobile application
Writing test cases in TestRail
Creating bug reports in Jira
Managing tasks in Jira
Writing checklists
Developing test cases using test design techniques
Test Plan development
Order fulfillment
Position: Customer Support Manager
Category: Support
Experience: 4 years | English: upper

High knowledge of starting up the business from the beginning till the launching - company incorporation, opening a bank account, connecting payment systems to the project, integration process with payment systems, QA, legal services, support etc.
I have basic web-development skills, experience working with native English speakers, providing basic technical support as well.
Customer Support Manager (3 years 10 months):
-  responding to all the requests and complaints received from the customers.
- dealing with the payment system, basic knowledge about the integration process 
- basic knowledge in software development (HTML, CSS, )
- working with different types of CRMs

IT Support Specialist (7 months):
- handling support requests from customers over email and chat service
- collaboration with developers and marketing team regarding the support issues
- processing payment requests through different payments systems, basic QA
I'm looking for a job where I can use my previous experience and have an opportunity to grow up and learn something new.
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: fluent


Customer support manager
- Daily consulting on Company’s services;
- Constant contact with Customers via phone, email, messengers;
- Managing incoming and outgoing calls and emails;
- Managing document-flow between customers and providers;
- Claims' management;
- Managing cards/devices orders and requests from our customers;
- Field Sales Manager support in daily operations;
Position: Customer Support Manager
Category: Support
Experience: 4 years | English: fluent

1) My main professional field is communication. I've been CSM in different projects for 4 years.
2) C1 Advanced EFSET English Certificate, B2 Erasmus+ Certificate.
3) I have daily communication with native English speakers.
Customer Support Manager & Dispute Specialist (E-commerce):
Solved dispute cases
B2C communication
Amazon customer support
Zendesk support
Shopify admin support
Defined KPIs for CS managers
Made research reports

Service & Support Manager:
2L support
Escalated cases
Worked with documentation
Made presentations about new apps

Sales Account Manager (Fashion industry):
Support of existing clients via email & calls
Cold calls, emails + research
Interaction with marketing, support & fashion departments

Customer Support (Airline industry):
B2C phone and email
Exceeded KPIs daily criteria

Tutor (English) as freelance:
Prepared lessons
Created progress reports
* Part-time schedule.  
* Not interested in gambling, slots, casino, forex, and cryptocurrency projects.
Position: Customer Support Manager
Category: Support
Experience: 5 years | English: fluent


Customer Support Manager in OnlineCourseHost.Com

• Build sustainable relationships and trust with customers through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Make recommendations to management to improve customer experience.
• Write helpdesk articles three (3) times per week.

Customer Support Officer at Whogohost Limited

 Responded swiftly to an average of 300+ emails per week.
 Provided technical support for 16 products and assisted 2000+ customers with troubleshooting technical and non-technical issues.
 Achieved 80% renewal and upgrade rate for existing customers by persuading and informing customers of the benefit of an upgrade.
 Guided customers through hosting processes with outstanding telephone etiquette and professionalism, increasing customer satisfaction by 85%.
 Introduced and upsell new and existing products e.g., SSL, Web hosting, SiteLock, Business Email etc.

Support and Refund Specialist at Angular University

• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Create invoices via Quaderno and make refunds on Stripe.
• Design certificates for students using Canva.