lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Operations/Integration Engineer| L3 Technical Support Team Lead
Category: Support
Experience: 11 years | English: fluent

10 years of helping people to get their tech things done.
Thousands of handled tickets.
Hundreds of automated tasks.
Hundreds of satisfied customers.
Dozens of integrated products.
Hundreds of thousands dollars saved.
Hundreds of thousands dollars earned.
· Soft-skilled nerd with 10 years of commercial IT experience
· System thinking approach, facilitation, mediation
· Exceptional managerial skills, delicate ability to persuade
· Excellent in-between teams player
· Experience in virtualization, data storage systems
· Integration assistance and supervision, pre and after-sales service & support

See me as the best point of contact for anyone within the company. I can freely communicate with any kind of people without any tension, can help to translate human language into tech language and vice versa.

Technologies and software that I have experience with:
Chrome DevTools, Postman, API, JSON, XML, XLIFF, JIRA, VirtualBox, Vagrant, XTM, MySQL, PHP, Elasticsearch, Grafana, Kibana, Microsoft Windows Server, Microsoft Active Directory, Group Policy Management, Microsoft Deployment Toolkit, Windows Deployment Server, DHCP, psexec, powershell, Marval, Bugzilla, wiki, CentOS, Ubuntu, Apache, Tomcat, tcpdump, wireshark, SNMP, DHCP, CMTS, MySQL, bash, coax, RF, VMware vSphere ESXi Hypervisor, Microsoft Hyper-V, Failover Cluster, High Availability, Citrix XenServer, Microsoft Windows Server, IOmeter, JIRA, salesforce, NAS, SAN, RAID, iSCSI, LSFS.
It's all about clear and transparent communication.
Position: Operations/Integration Engineer | Technical Support Team Lead | Engineering Manager
Category: Support
Experience: 4 years | English: pre

— Researched and described the logic of applications interaction with child services, CRM systems, company payment systems, as well as with all key workflows. Created the basic structure of the technical documentation of projects, which served as the foundation for a full description of the functional blocks by newly arrived technical writers;
— In the absence of a business analyst, he independently developed reports using the Jasper server / studio. After the emergence of the analyst, he participated in the development and further support of the BI architecture by the database administrator.
— Was involved in supporting integration processes with new and current partners, as well as organizational and technical relations. Achieved a significant acceleration in the launch of partner products for sale, through direct communication with the partner (contractors), technical advice and well-established monitoring to track problems.
— Created a support team from scratch. I have experience in implementing and training new people in a team and building all business processes in accordance with the requirements of the company. Successful use of the kanban framework in the team, implementation of SLA and request processing metrics. Familiarized and trained the team with the principles of testing, description of bug reports and development tasks. Use of acceptance criteria in setting tasks for the backend and self-testing of tasks by the support team.
— Growth and promotion of some team members with minimal experience to junior DevOps and junior BI Analyst.
— Technical experience as a network engineer and junior devops with subsequent promotion to projects support lead. Gaining significant skills in managing and structuring a team to support more than 10 projects at one time;
— 3 years of experience in e-commerce;
— Main role: support of projects and infrastructure, processing of applications from commercial partners and corporate divisions. Functional and integration testing as part of DevOps, Backend and QA teams;
— Data analytics, determination of product and business indicators to identify problems, optimize processes and collect indicators;
— Description of service/application interaction processes, description of development tasks, support of commercial integrations, description of design and technical documentation, instructions for the team;
— Building workflows to effectively manage and train teams to handle a variety of incidents.
I am interested in corporate training and the use of any cloud solutions (AWS, GCloud, Azure) on which the company's business processes are built or partially built. From architecture to cost control. I am interested in complex solutions and concepts of project and team management methodologies within the company. I wish to get a new, high-quality experience and become useful in facilitating any processes.
Position: Operations lead
Category: DevOps
Experience: 11 years | English: intermediate

Built team and set of operations processes from scratch - ci, deployments, release, support.
Restored to production state project which was deleted by previous team (aws based).
Grew many people from juniors to independent/self-contained specialists.
Restored acquired company to manageable state - gained control over operational budget, established processes.
Linux/Unix based systems, databases: mysql, postgres, mongo
Automation. Experience with stacks: java, ruby, php, python.
CI, Mail systems, Monitoring.
Team management, Scope management, Problem management, Crisis management, Process management, Budget management
Position: Operations Lead
Category: Other
Experience: 11 years | English: fluent

Before my tenure, the DOU rating of the company I worked for was 73; when left it was 91. I cleaned up the processes (including billable hours reporting and SaaS management), organized the company wiki, and started up KPI dashboarding and WFH. Also optimized office usage under partially remote working conditions.
Experienced global operations leader with a solid track record of driving results in complex, cross-functional and cross-cultural environments; able to leverage advanced language skills (English, Russian, and Ukrainian) and high EQ to lead and develop diverse teams that are focused on creative problem solving, and balanced approaches to decision-making.
Position: Operations Lead, COO
Category: Other
Experience: 11 years | English: fluent

- Development of sales flows (inbound, outbound lead management). "Closed Won" revenue increased in 20%.
- Improved quality metrics in Tech. Support Dpt., such as average response time decreased from 40 to 2 minutes.
- Implementation of ticketing system from the scratch for Tech. Support (Zendesk).
- Achieved a reduction of applications processing by 1.5-2 times in Account Dpt.
- Implementation of tracking system and knowledge-base for Account Dpt. (JIRA, Confluence).
- Building of not-licensed brokerage company from the scratch in short deadline (3 months for incorporation, website launch, business processes implementation, opening bank accounts and accounts in alternative payment systems).
- Anti-crisis management of brokerage company during revolution time in 2014 helped to achieve 110% planned target and prevent company from closing. (Ukraine).
- Implementation of successful customers' loyalty program for brokerage company, what allowed to keep 80% of VIP customers.
Overall professional experience is over 13 years. I have worked for international financial and IT companies, and I have a strong understanding of different businesses as a whole. I was involved in various processes (account and client management, operations, compliance, project management, finance management, business development, etc.). My experience will be useful for companies that want to build a successful business and have strong internal workflows.

For me, it is important not only to "grow the company", but also people. I support optimizations, clear workflows, teamwork and good internal corporate atmosphere.

More details regarding professional experience:
1) 9 years experience in Forex business: managed customer service, operations, business development, developed start-up projects from scratch (licensed and not-licensed brokerage companies).
2) 2 years in the payment industry: collaborated with principal EU/US/Asia acquires, managed fully account management and compliance departments. 
3) 2 years in different IT companies: mainly I help the companies to build successful back-office and develop business processes.
Position: OPERATIONS LEAD | CUSTOMER SUCCESS MANAGER
Category: Support
Experience: 5 years | English: fluent


Customer Success Manager with 5 years of experience working in the services industry (mostly B2C, partially B2B) providing sales, tech support, and customer care in the VIP department. I am keen on building a  connection with clients, 3rd parties, and colleagues based on an emotional intelligence approach and professionalism. Familiar with major customer service software, and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to troubleshoot cases with the win-win result for my company and client.
Position: Operations Lead | HubSpot Technologist | Marketing Enthusiast
Category: Other
Experience: 8 years | English: fluent

- Orchestrated the transition from a legacy CRM to HubSpot in partnership with Media Junction, a certified HubSpot partner
- Improved KPIs through automated processes, data integrity, and system administration
- Assisted with the development and launch of the company's most expensive product (Executive Concierge Service); served as a part of the team updating current products to boost sales
- Established a new 24/7 call center within 2 months successfully managing its agents and launching new marketing programs
- Increased the number of orders made on the assigned website by 57% in 4 months by revamping marketing strategy, integrating healthy SEO practices, and launching new free service. 
- Improved the website’s click-through rate (CTR) from 0.5% to 1.7% in 4 months; grew the number of new website visitors by 11.74%, and increased the average time spent on website pages by 56%.
- HubSpot Administration 
- Operations Management 
- Project Management
- SEO Optmization
- Marketing and Business Analysis 
- Digital Marketing Programs
- Communications Management
- Resume/CV writing
- Building relationships with international partners/clients
I am looking for a job where I could be helpful and enjoy what I do.
Position: operations manager
Category: Other
Experience: 3 years | English: intermediate


I have 3 years of experience in a product-based IT company, essentially as an operations manager. As a member of the analytics department, I helped solve various tasks for other departments, including:

Verifying CPA traffic for fraud
Conducting competitive intelligence
Tracking some product and marketing metrics
Checking some partner royalty payments based on database reports
Assisting in resolving issues between managerial and technical teams when coordinating actions of different specialists
Custom work on setting up internal and external projects
Although I am not a technical specialist, I have experience working with BI analytics tools (Tableau), databases (working with SQL queries in Metabase AWS and DataGrip), a little experience with Python scripts, and of course, I am proficient in Excel and Google Sheets. I have also helped with setting up various projects on multiple CMS platforms.

Prior to this, I have several years of experience working in e-commerce, but that's a completely different story.

Not only am I capable of completing assigned tasks accurately, but I also think ahead on how to improve and optimize the process for achieving the best results, rather than just completing a Jira ticket.

I am currently seeking new job opportunities and challenges. I am eager to learn new tools and help the new team to improve their work. I dream of joining EdTech or Web 3 projects, but I am also open to considering other areas.
Position: Operations manager
Category: Other
Experience: 4 years | English: fluent

Creating Customer Success department from scratch for hardware company
Maintaining CSAT 
Establishing worldwide service centres and warehouses
Forecasting costs (shipping, taxes, delivery)
Developing and implementing learning and onboarding program
4+ years of management
60+ people team management
Operational planning and delivery
Establishing departments from scratch
Financial & business planning
I'm looking for a company that needs implementing and maintaining operational processes, structure, team management, people management with new or ongoing processes.
Position: Operations manager
Category: Other
Experience: 8 years | English: fluent


Air/Ocean freight
e-commerce
3PL warehouse management
EDI
Sales operations
Amazon, Best Buy, Macy's, Argos, etc.
Scrum
Financial reporting
Reverse logistics
Team management
Position: Operations manager
Category: Support
Experience: 0.5 years | English: upper

I am one who started from scratch leads outreach process in my previous company.
As a personal assistant I used to carry out loads of tasks related both personal CEO`s and operation needs. 
Thank to my work experience as a legal advisor I am able to prepare internal contracts and memorandums. 
Have a big desire to try myself in big operations tasks!
Position: Operations manager
Category: Other
Experience: 4 years | English: upper


As Operations Manager
• Leading 2 people (including onboarding and mentoring);
• Taking part in creating new company processes, optimizing existing processes;
• Assigning people to projects based on their skills, previous experience and preferences availability;
• Collaborating on resource management with internal company departments;
• Managing bench section;
• Organizing mentoring programs and boot camps;

As Recruiter and HR
• Collaborated with management to create the right recruiting strategy, find key hires, and transform all needs according to the Ukrainian market;
• Lead and Senior positions; executive recruiting;
• Leading one person;
• Sourced candidates via a variety of methods, including social media platforms and job boards;
• Led creation of recruiting plans for all open positions;
•Collaborated with management to build and implement effective, modern employment policies;
•Improved project success rates with solid sta coaching, performance monitoring, quality assurance, and effective problem resolution.
Looking for a position that could provide a positive impact on the company's daily operations.
Position: Operations manager
Category: Product Manager
Experience: 2.5 years | English: upper


Currently managing operations of coffee machines production:
- annual revenue >$100M;
- ~350 heads in the structure;
- P&L control;
- resources management;
- people development;
- Lean strategies implementation;
- continuous improvement.
Huge experience (~10 years) in industrial processes design/implementation/improvement, quotations creation, new products introduction.
No experience in IT so looking for a new challenges.
Position: Operations manager
Category: Project Manager
Experience: 6 years | English: intermediate


Evaluate performance with key metrics (CSAT, SLA, Productivity, AHT etc.) and identify and implement improvement initiatives;
Drive efficiency and quality in the hubs;
Review hub workforce planning ensuring it captures key local priorities;
Ensure a proper training and quality processes in the hubs;
Be the main point of contact of Business and Operations Local Managers with regards customer service in your country;
Create a culture that ensures collaboration and goals achievement;
Empower and Engage the Live Ops Heroes Team;
Act as the Voice of the Customer across the organization;
Drive cost efficiency with effective budget planning & manage the relationship with the hub providers;
Develop objectives for the call centers day-to-day activities.;
Continually develop improvements and embed successful change projects;
Collaborate cross-functionally with all other Ops teams in Glovo to improve overall experience.
Position: Operations manager
Category: Support
Experience: 5 years | English: upper

Great engagement in launching new businesses on the market. Have a proven record of surpassing operations targets and boosting orders. 
Human Dimension Implementation Meetings 2018-2019, Warsaw, speaker.
Experienced in IT, FoodTech, FinTech, ex-Glovo. Good at training and mentoring new members of staff. Self-motivated manager with strong organizational and interpersonal skills. Always looking to a new challenges, taking on extra responsibilities, and growing professionally.

Roles:
- project manager
- operations manager
- Head of operations

Employment: 

Crypto Exchange - Payments Operation Manager: 
- Withdrawals and deposits executed without delays - ensure clients to feel control under their money
- Excellent and transferrable operations to make clients and teammates consistently successful (consistent delivery of key results with right people to the right places with well-defined roles and tools), 
- Workflow (Miro, BPMN), Checklists and Click Up tasks, 
- Manage talent: Hire, replace, onboard (score, rate)
- Make processes supportive (prefer to reuse and develop existing tools)

Food delivery - Head of Operations: 
- Improving the regional operations by ensuring ambitious targets, Driving projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of courier forecast, 
- Analyzing daily and weekly operation metrics with a macro view of the long-term success of the region, having a complete understanding of the local supply situation at all times, 
- Ensuring the best customer experience and high customer satisfaction, 
- Working closely with all the verticals from the Operations team (Supply Growth, Supply Excellence, RTO) to plan, execute, and monitor projects related to operations and the couriers/partners contribution to the user experience, 
- Thinking out of the box to bring new ideas of process improvements that will be a game-changer to ensure the best user experience

Software house - Project manager:
- Carry out cross-cutting project responsibilities, including creating and managing project plans and team development, close cooperation with the team lead of the development and key stakeholders,
- Execute project strategy, risks management,
- Deliver great user experience.
Position: Operations manager
Category: Other
Experience: 1 years | English: intermediate


Glovo, Glover Specialist
05.09.2022 – till now

-Аnalytical activity, data analysis to establish the cause of problem situations and develop possible 
solutions.
-Control and compliance KPIs for the cities.
-Working with a forecast of quantity couriers on the line.
-Making decisions on the recruitment of couriers based on KPI indicators. Registration, training, and work on an adaptation of new leads.
-Working with company departments, collecting information about establishments in cities, and 
reporting on emerging bugs and problems in couriers' work.
-Experience in tech support of couriers in real-time, solving emerging problems.
-Experience in managing processes.

JSC «Dnipro Rolling Rolls Plant», Leading Marketing Specialist
19.02.2021 – 12.06.2022

-Working to attract new customers, and supporting current orders.
-Writing contracts, negotiating with customers or with the customer's lawyers.
-Participation in tender procedures, and preparation of documents for registration at tender sites.
-Working on the calculation and determination of the cost of production.
-Experience in negotiating online and offline.
-Working with receivables

JSC CB «PrivatBank», Сall-сenter employee
2018 (5 month)

-Informing people about debt.
-Search for the causes of debt.
-Search for possible solutions to problem situations.
Position: Operations manager
Category: Product Manager
Experience: 4 years | English: fluent


Hey! 

Currently I'm on interception between OPS and project manager position in one of top UA delivery platform.
On current position I was responsible for launching delivery operations few yers ago from scratch, and developing and improving existing operation later while managing OPS team until now. 
Successful launch of 5+ cities, PnL owning & operational (excellence) metrics & KPIs.
Position: Operations manager
Category: Other
Experience: 10 years | English: fluent


I have a Master's degree in international relations and translation. I’m a detail-oriented English–Ukrainian/Russian translator/interpreter with 5+ years of experience, 3 years of manager of financial services experience and 1 year of operations experience.

Throughout my career in translation I've worked as a legal translator, consecutive interpreter (worked with international organizations and refugees), and subtitle translator. As a subtitle translator I worked with Verboo, IYUNO SDI, Wordlights, Tretyakoff Production, Screen Language, Matson Media. I translated subtitles for movies, cartoons, TV shows, information videos, interviews and anime. I used cloud-based platforms or Subtitle Edit.
Position: Operations manager
Category: Other
Experience: 2 years | English: upper

- I was providing effective coordination of various development activities, facilitating working
communications inside and outside the company;
- I had to open 2 new IT offices in Kyiv from scratch: office interior, furniture, crockery, organize catering etc;
- Organize team retreat to Bulgaria, provide many different types of events.
- I was participating in operations management processes with relevant technical leads, project managers, directors, etc.;
- I was acting as recruiter maintaining of vacation policies, travel arrangements, helping to organize team-buildings, birthdays and different events;
- I was dealing with financial department reviewing budget requirements of Kyiv office (from buying office items to planning budget in 2018/19);
- I was in role of administrative assistant: writing accurate letters and reports to administrative and financial departments for completed tasks;
- I took responsibility for improving atmosphere in the office, apart from my default duties.
- I was providing effective coordination of various development activities, facilitating working communications inside and outside the company.
Event activities. English lessons. Business trips. Интересные проекты. Хороший и стабильный заработок.
NB! Не рассматриваю sales, call-center, account manager.
Position: Operations manager
Category: Project Manager
Experience: 5 years | English: upper

I've managed rapid staff rising. Furthermore, I coordinated the work of HR and IT departments.
I was working in an IT product-based company that develops web solutions for the labor market as well as creates online-platforms (Learning Management System) that are used to plan, implement and assess specific e-learning practices. For both products were created, mobile applications, that were localized for 15 languages. 
 I've occupied different positions. Main responsibilities were:
*Operations management.
*PMs’ work coordination - 2 separate IT teams.
*Coordination of the company's departments and employees.
*Conducting interviews and assessing candidates.
*Maintaining document circulation, back-office operations.
*Primary accounting documentation management.
*Tracking company's activities legitimacy.
*Conducting company's budget, tracking cost - effectiveness.
*Reporting to the СEO, investor, stakeholders.
*Conducting negotiations, collaboration with partners of the company.

I had a "problem-solving" position and mostly was communicating with project managers and stakeholders.  I'm searching for a OM position to manage the whole project's realization process. Furthermore, I am not afraid of challenging tasks, as I've had experience in building communication and work organization.
I'd like to get new knowledge and experience in the field that is interesting to me, managing unmanagable things =)
Position: Operations manager
Category: Project Manager
Experience: 1 years | English: fluent


I worked in EPC Network. My obligations were to create a good procedures, payments, atmosphere, administration of g-suite, communiction with team members, inventarisation etc.