lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Rep
Category: Support
Experience: 7 years | English: fluent


Jun 2015- December 2016- software support and sales manager at «Zoom Support», Vinnitsa.
Responsibilities:
1) incoming calls,
2) software activation on customer’s Mac computers via remote access or by phone,
3) resolving different issues with the software, 
4) providing customers with the diagnostics of their system, 
5) providing customers with the possible solutions for existing problems,
6) promoting the service of the company,
7) closing sales.
January 2016 –January 2020: Senior Loan Officer at « Finova Financial» 

Responsibilities:
• Financial Product Sales
• Credit & Needs Analysis
• Contract Negotiation
• Document Mgmt. & Control
•  Process and schedule payments 
• Staff Training
• Providing support online via chat and over the phone
• Achieving company's goals and closing loans

 January 2020 – July 2022: Teamlead at « American First LLC »
Responsibilities:
• Organizing workflow
• Document Mgmt. & Control
• Staff Training
• Delegating tasks
• Problem solving
• Recommend and developed training courses 

About Me:

Customer - focused and business - driven professional with the ability to manage portfolios and execute product sales and service. Experienced in retaining top accounts. Have ability to prepare customer specific financial plans, process account transactions. I am reliable, well organized, able to prioritize workload, comfortable working on my own or as the part of a team. Able to cope under pressure.
Position: Customer Support Rep
Category: Sales
Experience: 1.5 years | English: upper


Over the past year, I have worked in an outsourcing company, where my role involved communicating with English-speaking clients, insurance companies, and doctors as a Customer Representative. 
This position has provided me with valuable experience in interacting with diverse stakeholders and addressing their needs and inquiries. 
Role of a team lead for a team of 10 individuals for several months. This experience has allowed me to learn how to effectively manage and coordinate team efforts.
Position: Customer support, reporting specialist, project management specialist
Category: Project Manager
Experience: 7 years | English: fluent


Dear Hiring Manager,

With over 10 years of diverse experience in project management, customer relations, and operations across the IT/telecommunications, hospitality, retail expansion, and leasing fields, I am confident in my ability to make a significant contribution to your organization.

Now I am working as a IT business analyst and CRM administrator. 

Throughout my career, I have consistently demonstrated a strong track record in successfully leading and delivering complex projects within budget and on schedule. My ability to effectively manage project timelines, resources, and stakeholders has resulted in the successful implementation of numerous initiatives, ranging from IT infrastructure upgrades to retail store expansions. I am well-versed in project management methodologies, such as Agile and Waterfall, and possess excellent problem-solving skills that enable me to overcome challenges and ensure project success.

In addition to my project management expertise, I have a proven ability to build and maintain strong customer relationships. I understand the importance of delivering exceptional customer service and consistently exceeding expectations. By effectively managing customer expectations and providing tailored solutions, I have been able to foster long-term partnerships and drive customer loyalty. My strong interpersonal and communication skills enable me to engage with clients at all levels, ensuring their needs are met while aligning with organizational objectives.

Furthermore, my experience in operations within diverse industries has provided me with a comprehensive understanding of business processes and the ability to optimize operational efficiency. I have successfully implemented strategies to streamline operations, improve productivity, and reduce costs, resulting in enhanced profitability for previous employers. My analytical mindset and attention to detail allow me to identify areas for improvement and implement targeted solutions that drive tangible results.

I want to inform that if the work starts from 5 PM GMT+4, I can work with your planned budget. Please intend this. 
Please check my CV for further information.
Thank you for your attention.
Almardan.
Position: Customer Support Represantative
Category: Support
Experience: 1.5 years | English: upper


As a Customer Support representative currently I have such Skills and responsibilities:
-Processing a large number of incoming tickets (2.5 min per ticket - 16 tickets per hour)
-Evaluation  of the condition of items received by members.
-Confirmation or non-confirmation of returns.
-Evaluation  of the correctness of deleted or hidden items.
-Provision of compensation and refunds.
-Processing payments and safety requests.
-Knowledge of working with process maps and their effective use in solving any customer issues.
-Checking customer profiles
-Assigning options for promoting 
-Solving the troubleshooting situations
-Providing information  about sites/policies
-Transferring requests to other departments (escalation teams)
-Communications with colleagues to solve difficult situations.

Also, I have a previous experience with Customer service on 7 different projects (casinos), and Processing of accounts closure (including gambling problems).

 I could be also useful in solving specific design tasks since i have some experience with 3d motion. 

I am looking for new challenges in the field of customer service and I believe that you can provide me with that.
Position: Customer Support Represantative
Category: Support
Experience: 5 years | English: fluent

As an agent:
- Supporting clients on each step of the process;
- Following communication flows, guidelines and policies to make sure the customer gets the best experience possible, taking the extra mile to engage customers;
- Providing assistance with the web interface.
- Communicating with the US, UK, AU, CA clients via email, online chat, FaceBook.

As a Team Leader:
- Setting shift goals and motivating the staff;
- Managing from 3 to 25 people on the shift (depending on a shift type and season);
- Providing the direction and communication to employees so that customer service messages are answered in a timely, efficient and knowledgeable manner;
- Communicating updates with the team members and making sure they are fully aware of all implementations;
- Equal workload distribution;
- Creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level.
I am an experienced customer support representative. I have been working with English native speakers for more than 5 years. I know how to handle conflict situations and I am all about patience and care.
If I could describe myself in 5 words I would list these things first: responsible, goal-oriented, friendly, easygoing and a fast learner. If you want your customers to get the best experience they can get - you are in a right place looking through my profile. I know how to get any customer satisfied.
I am reliable and hard working. I know what multitasking is: chats, emails and phone calls at the same time? Yep, this is about me.
Job expectations:
Flexible working hours
Ability to work remotely
Competitive salary with the prospectives of its growth and transparent procedure of performance review

Stop list:
Call-Centers
Gambling
Sales
Position: Customer Support Represantative
Category: Support
Experience: 1 years | English: fluent


I have a rather wide variety of skills, including - customer support, managing a team of teachers of different levels, conducting speaking clubs, and teaching children, teens, and adults the English language. I love to learn and improve my skills and try to do it whenever I have an opportunity.
Position: Customer Support Represenative/sales manager
Category: Other
Experience: 2 years | English: fluent


•Live  phone calls/chat messages/emails with  USA clients
•Providing technical support with setting up POS hardware (printers, cash registers), Ingenico credit card machines (
• Helping with system knowledge questions
• Jira tickets creation for system bugs reported by clients or discovered on my own.
• Validation of resolved issues and following up with customers
• Providing advance training 
• Part time executing test cases when QA had not enough resources.
• Reviewing API logs (API XML logs per example)
• Setting up API integrations 
•Zen desk
•CRM
•Customer retention
*Android apps support
*Windows
*Linux
I am looking for something exciting and with space for personal development
Position: customer support representative
Category: Support
Experience: 1.5 years | English: upper


1,5 years at 24/7 CS for Europe and USA. good communication skills, oral and written english and team communication. resolving customer’s issue according to the company’s policies and at the same time trying to save customer in case my resolution is not meeting their expectations.
Position: customer support representative
Category: Support
Experience: 1 years | English: fluent


i have worked as a: 1) waiter, 2) consultant in a clothing store, 3) personal assistant, 4) cleaner, 5) masseur, 6) currently working as a customer support representative for appliance repair company operating in LA but looking for something with bigger payment.
Position: customer support representative
Category: Support
Experience: 3 years | English: fluent

Customer Support

Achieved 98% customer satisfaction rating by providing excellent service and timely resolution of customer issues.
Reduced average response time to customer inquiries by 50% through the implementation of new customer service processes and tools.
Successfully resolved a high volume of customer complaints, resulting in a 25% reduction in the number of escalated issues.
Improved customer retention rates by 15% through proactive outreach and personalized follow-up.

Sales Management

Increased sales revenue by 30% within the first year of managing a new sales team.
In my previous roles, I have completed a variety of projects and tasks that have allowed me to develop my skills in web development and customer support. As a customer support representative, I was responsible for handling a high volume of customer inquiries and resolving customer complaints in a timely and effective manner. Additionally, I have experience in web development using HTML and CSS and have worked on creating responsive web pages and web forms.

In terms of technologies used, I am proficient in HTML and CSS and have experience working with web development tools such as Sublime Text, Visual Studio Code, and Adobe Dreamweaver.

Currently, I am seeking opportunities to apply my skills and expertise in web development and customer support. In my previous roles, I have demonstrated my ability to work well in a team and collaborate with others to achieve common goals. I am eager to learn and develop my skills further and am open to working on new projects and tasks.

In terms of areas for improvement, I am working on expanding my knowledge and skills in JavaScript and other front-end development technologies. I am also working on improving my project management skills and my ability to prioritize tasks and meet project deadlines.


.
Position: customer support representative
Category: Support
Experience: 2 years | English: upper


* Intent Solutions Group, IT Provider

Managed client accounts and provided IT solutions to international banks and companies

Developed proposals and coordinated with teams to ensure client satisfaction

Maintained records and documentation to ensure efficient workflow

Worked from September 2020 to December 2021

* Myle Transportation, Customer Support Representative

Provide excellent customer service to passengers and drivers

Resolve any issues that arise to ensure timely and efficient service

Communicate with passengers and drivers to provide the highest level of service possible

Currently employed since February 2022
Position: customer support representative
Category: Support
Experience: 0 years | English: upper

Over the entire period of work, I acquired the skill to process applications quickly and efficiently. Experienced PC owner. I am very good at the following Microsoft programs: Word, Excel, PowerPoint, Access.
Constantly improving my skills - I pass language courses. I'm not afraid of complex tasks. I'm able to work well and cohesively in a team.
I speak English and German. In this regard, I worked for about a year at the Elsharm marriage agency as a translator.
  I also have experience working in a call center. My experience in a call center is 1.5 years in total.
I worked as a loan consultant for about 2 months.
Position: customer support representative
Category: Support
Experience: 0.5 years | English: fluent


I've worked at a Polish company Mindy Teams both remotely and at the office. 
Edited visual data in a graphic processing software as the part of data audit before further AI-usage. Our team used to work on international projects with clients from Germany, Netherlands and USA. 
I know the basic rules of corporate ethics and have good communication skills because of working as a waitress and sales consultant during summer holidays.
Position: customer support representative
Category: Support
Experience: 0.5 years | English: fluent

Junior employee of the month
I was responsible for generating leads/prospective customers for the partner company that needed our service. During my service,I was responsible for receiving inbound calls through the computer from prospective clients who must have responded to the adds being published, handling their objections and rebuttals and at the end, seeking a more permissible period of the day where we can get back to them to close the sale.
Position: customer support representative
Category: Support
Experience: 0 years | English: upper

My student participated in Florida state championship in chess
Most of my students improved their marks significantly
I was working as a tutor previously. But I want to develop in such an area as Customer Support. My task was to explain the students different topics on Math and chess. So I really know how to explain difficult subjects in simple words.
I can't do night shifts
Position: customer support representative
Category: Support
Experience: 4 years | English: fluent

I was recognized as the “Best Employee of the Year”, coached over 35 newcomers and helped to develop our store on Amazon.
Result-oriented customer service professional with four years of experience. Self-motivated and extremely organized person with strong conflict resolution skills.
 
I am currently working as a customer support representative for the US based company. My main responsibility is ensuring that customers receive superb service which involves: helping clients with new and existing orders; researching and providing additional information; maintaining and updating clients’ file in the CRM system; resolving customers’ complaints and concerns via emails and chats; monitoring feedback from clients to improve future experiences based on it.
 
I have taken several training courses about eBay and Amazon policies. Additionally, I have attended English classes. Average typing speed is 50 WPM. Fluent in English.
I would like to join a team of professionals, who enjoy what they do. Additionally, it would be a plus if the company would have a flexible schedule, great management, various trainings and provide financial and professional growth.
Position: Customer support representative
Category: Support
Experience: 2 years | English: upper

Improved translation data system, optimised office spendings, reduced terms of the completing projects, changed the order payment process, changed the order payment process.
12+ years of experience in support, social services and hospitality industry. Highly organized and multitasking Software Support Agent in providing seamless support to customers as well as performing high-level time management.  Maintains and troubleshoots POS software for customers sales and inventory management to ensure smooth and fluid sage integration. Worked as Project Manager at translating agency with administrative functions in the office. Completed translations, cooperated with notary regarding the translation certification. Managed the team of freelance interpreters. Has experience of the remote position of Client Manager providing 24/7 support to the customers and coworkers. Had worked as Stewardess on private and charter yachts. Managed interior while acting Chief Stewardess, collaborated with shore services regarding yacht needs.  Fluent English, 8+ years experience of work in international teams (USA, France, Italy).
Position: Customer support representative
Category: Support
Experience: 3 years | English: upper

Developed new ways of allocating things in a team, became a team leader
1,5 year experience of customer support and data entry. My responsibilities included: support clients by phone and email, processing online requests, allocating tasks in team. Have basic knowledge about American documentation, especially medical ones as i worked in a medical clinic which is located in NY. 
Looking for new opportunities customer support. Always ready to pick up new tasks which are new for me.
Support, friendly colleagues and understandable authority are important things for me as employee
Position: Customer support representative
Category: Support
Experience: 3 years | English: intermediate

I have trained over 10 employees who were hired for the position of customer support in financial markets.
Laureate of the competition from the National Olympic Committee of Ukraine in the nomination «‎Debut in Sports Journalism».
1. Customer support representative, team-leader, head of support department (German, English, financial market):
- Handle support inquiries via email, chat, phone, ticket- and task-tracking systems (Zoho and Zendesk).
- Manage customer documentation, verification of documents.
- Outgoing calls;
- Refer unresolved customer grievances to designated departments for further investigation;
- Complex work with the CRM;
- Organization and control of the work of the customer support department;
- Hold meetings;
- Train new employees;
- Write scripts for the verification department;
- Process requests from sales managers;
- Work with Excel.

2. Sports journalist, team-leader:
- Writing articles (interviews, forecasts, reports, analytics, etc.);
- Search, rewrite and publication of sports news;
- Working with foreign sources;
- Organization of the work of the news department (scheduling, training new employees, monitoring the work of the department);
- Organization of the filming process;
- Voice acting;
- Video editing.
Hi!
I'm looking only for remote job now.
I see myself in the following areas - customer support/verification management, journalism, lead generation, SMM. However, I am ready to consider other offers besides sales/betting/gambling. This is definitely not mine.

It is very important: my level of German is B1+, English is between Pre-intermediate and Intermediate (this is sufficient for correspondence and chats, but I do not feel confident when talking on the phone with English-speaking clients). However, I am ready to improve my language skills. As practice has shown, if you wish, you can start from a lower level. I proved this when I became the team leader of the support department, whose employees worked with English- and German-speaking clients.
Position: Customer support representative
Category: Support
Experience: 0.5 years | English: intermediate


6 months of work at Vinted as a customer support. Solving tickets, moderating the site, handling customer complaints.
Position: Customer support representative
Category: Support
Experience: 2.5 years | English: upper

I'm really proud that I could be useful to the people on my job, helping them to deal with the issues that they struggle with.
Almost 2  years of experience as a customer support engineer at Namecheap.
 - Resolving a variety of website issues related to DNS, SSL, and hosting setup.
- Providing support with an API 
- Proficient in using Jira cards and Confluence documentation to manage and track issues
 - Skilled in documenting internal bugs and communicating with different departments to ensure the timely resolution of issues.
- Experienced in official communication with partners of the company
I expect to become a part of an experienced team where I could communicate and learn from people interested in providing a service that would be truly useful for people.
Position: Customer support representative
Category: Other
Experience: 0.5 years | English: fluent


As I lived and studied in the USA, I was able to develop great English skills, both verbal and written. 
Planned tests and assessment methods for checking students FCE preparation.
Combined various English teaching methods and techniques to help students improve their results.
Created a full plan according to students standards.
Maintained positive student-teacher relationship and cooperated with parents on a daily basis. 
Key achievement:
Helped students improve and enrich their knowledge of English.
As a short-term project, worked as a CSR:
picked up calls;
replied to emails;
performed troubleshoot;
consulted about the application;
worked with salesforce.
Position: Customer support representative
Category: Other
Experience: 1.5 years | English: pre


A trained customer support representative at afdb digitals.  I was formerly a customer support representative with DSA consults
Position: Customer support representative
Category: Support
Experience: 0 years | English: upper


"Coffee shop manager"
Fill account systems with the daily reports, select information for spreadsheets.
Resolve some customer`s problems, gaining experience of good communication skills.
Promotion of new coffee shop in social media ( Instagram, Facebook, etc).
Interviewing new employees, providing qualified internship.

"Customer support representative"
Marriage agency "Happy people". 
Supporting customers in using our website.
Acquaintance with the site rules and control of their implementation.

Sales assistant
Assistance in choosing goods, production presentation.
Explaining the benefits of national production.
Identify customers needs and resolve them.
Position: Customer support representative
Category: Support
Experience: 1 years | English: fluent

I acquired certificate of achievement in the relevant soft skills in terms of customers persuasion and also a certified digital Marketer.
Completing the customer service function by cross-sell and up-sell products and services and ensuring customer's retention. In a bid to achieve that, I employ the use of CRMs tools and also bearing in mind of the KPIs. I worked as a support associate in making that the flow of inbound and outbound calls are monitored and followed by the correct procedures. In the areas of improvement, lead generation should be the core pivot.
A non-productive work environment is one of the things that I do not want. A place that doesn't foster career growth is definitely a No.