lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support
Category: Sales
Experience: 10 years | English: upper


Sales Team Lead at Govitall
Responsibilities:

Set a good example for the team. Work according to company culture and values, prioritize ruthlessly, use good communication, and deliver results effectively.
Develop a strategy the team will use to reach its goal
Provide any training that team members need
Communicate clear instructions to team members
Listen to team members' feedback
Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
Manage the flow of day-to-day operations
Develop sales strategies to acquire new customers or clients.
Track sales team metrics and share them with company leadership.
Plan and implement training programs. Hold regular skills training sessions with internal or external sales trainers.
Set targets, performance plans, and rigorous, objective standards for sales representatives.
Meet with reps one-on-one weekly to review performance, progress, and targets.
Deliver deep performance reviews for each individual rep once
Coach individual sales representatives one-on-one through phone work and prospecting help sessions to help them improve sales performance.
Counsel, support, discipline, and fire underperforming sales representatives.
Develop a scalable sales process and ensure representatives adhere to it correctly.
Ensure that reps use sales technologies, such as a CRM, correctly.
Plan and preside over weekly sales team meetings
Recruit, select, onboard, and train new sales reps.
Position: Customer support
Category: Support
Experience: 1 years | English: upper

Courses
    • July 2022 – Nowadays – UI/UX design courses in ITEA school

			Soft Skills
			Learning the principals of working in programs for graphic design, creating sits and 		logos, buttons and banners, creating buttons and simple animation.
	Tech Skills
	Illustrator
	Figma

    • June 2021 - GoIT online courses:

	Soft Skills
	The basis of HTML tags and attributes, work with code editor, applying styles on 	the	site using CSS, simple web-site creation and its hosting.
	Tech Skills
	HTML
	CSS

    • July-August 2021 – QATestLab online courses:
	Soft Skills
	Ad-hoc testing of the sites and games on the PC and Mobile, identifying and writing the	bug reports and errors, filling the check list, writing the test plan and describing the test	cases.
	Tech Skills 
	Mantis
	TestLink
September 2022- current date- Customer support for Helpware. 
February 2021- September 2021
The “EnglishDom” online school, teacher: teaching English to adults
July 2020 – September 2020
The translation agency “Glosso”, translator: translation of the documents for Medical sphere 
February 2014- 2016
The “First Kiev Courses of English language” school, teacher: teaching English language in groups of adults or kids
Position: Customer support
Category: Support
Experience: 0.5 years | English: upper


Since 2017 - maternity leave and manage instagram account creating and selling knitting instructions. This period was dedicated to learning how to create photos and videos, how to manage instagram account.
01.06.2016 - 01.11.2016 - copywriter/rewriter on the news website (russian language) 01.07.2014 - 14.05.2016 - ПТ "Донкредит" (pawnshop "Blago"). Position - credit manager. 01.10.2013 - 16.05.2014 - "Raiffeisen bank aval", Customer Information Service Department. February – April 2013 г. – teaching practice in Kherson school No54.
October – December 2012 г. – teaching practice in Kherson school No56.
Position: Customer support
Category: Support
Experience: 11 years | English: fluent


Skilled customer service and support specialist with over 7 years of proven experience and CRM, working both remotely and on site. 
Certified IT recruiter.
Looking for content moderation, support and talent search job offers.
Possibility to work remotely.
Position: Customer support
Category: Support
Experience: 2 years | English: intermediate

- In collaboration with the Customer Success & Sales team successfully converted 17% of trial clients into paid ones
- Together with the Customer Success team made our input in clients LTV and retention - ensured 63% of clients to be repeatable buyers
Skyworker, Customer Support Manager

- Handling communication with 100 clients, B2B, Recruiting Domain
- Supporting clients with the product usage flow
- Settling the ready-to-use clients accounts for easy onboarding
- Providing demo-instructions for clients upon different product features
- Solving edge-cases in collaboration with the tech department
Position: Customer support
Category: Support
Experience: 2 years | English: upper


So my first experience of working was in the call centre. During my time at this work, my responsibilities included easily empathises and professionally communicates with callers, suggest solution end, responded to customer request for products, services and company information. Also handle question and service complaints, build trust in relationship with customers to better understand needs. After I moved abroad and around two years, I worked in the hotel as customer service representative. So here. Also, I help customers with questions and complaints give to them information about products and services. Insure the satisfaction of our customers and provide upscale, guest  service experiences for clients throughout their stay.
Position: Customer support
Category: Support
Experience: 4 years | English: pre


Started out as an intern in customer support.
As customer support, my duties were : 
Support customers via on-line chat / in-out calls / emails. 

 At the moment, I am a shift-lead.  
Worked my way up from intern to lead in 2.5 years. 
My current duties are :
Shift supervision;
Maintaining discipline and solving conflicts within the shift;
Notifying the supervisor of problems of any nature within the shift;
assisting in resolving issues of line operators and call operators;
solving technical tickets within the limits of authority;
and  other.
Position: Customer support
Category: Support
Experience: 4 years | English: intermediate

Understanding of SDLC, Waterfall, SCRUM, Kanban
Complete course "Excel for business"
Course "Project management in IT" is in progress
Сourse to improve the level of English is in progress
Supervisor of Incoming line  Parimatch Tech

- Analysis of the product to determine its effectiveness, convenience, practicality.
- Conducting research on the relevance of the product to users.
- Experience in managing a team and building a workflow.
- Data analysis and improvement of work processes.
- Defining goals and introducing projects to achieve them.
- Employee monitoring, KPI setting, dismissal, online and offline training.
- Statistics and SLA, quantitative indicators of each employee.
- Constant work with tables Google, Excel, OFFICE, Calendar, Documents


Customer Support operator
- Incoming calls.
- Chats.
- Sending letters.
- Work with internal CRM systems.
- Dealing with customer objections
- Project outgoing calls users to identify needs
- Processing requests of the operational component
- Work in Zendesk, Salesforce, Talkdesk
Position: Customer support
Category: Support
Experience: 3 years | English: fluent

I know how to listen and to support
Support clients via skype for business, outlook, teams. Provided technical support. Reports preparation.
To develop and support people in different issues.
Position: Customer support
Category: Support
Experience: 0.5 years | English: intermediate

Social skills and competences
 
  Communicable, team player, social, non-conflict
 
Organisational skills and competences
 
Success-oriented, critical thinking, quality-oriented, executive, punctual, responsible, creative,
easy learner, have desire to work and self-improve, tolerance and respect for team members, 
caring about other people, humor and lightheartedness.
 



Computer skills and competences
 Advanced software user:
•	Adobe Photoshop,
•	Jira Software,
•	Microsoft Word,
•	Microsoft Excel,
•	Microsoft PowerPoint,
•	Internet Browsers.
Support manager
“Almexoft”
May 2020 – February 2021

•	Response to requests
•	Finding the bug
•	Software testing
Position: Customer support
Category: Support
Experience: 0 years | English: fluent

Bachelor's Degree in Philology, primary English. Certified QA Manual: QA skills and knowledge on a Junior/Middle level.
Translation and editing of legal documents and financial reports from Ukrainian to English (MS Office, Google Workspace). Moderation experience in a non-commercial project (website/database dedicated to music).
Position: Customer support
Category: Support
Experience: 2 years | English: fluent


- Translation (written, oral);
- help to foreign colleagues (employment and relocation help, dwelling search and work with agreement, various personal requests);
- organization of corporate events (from Friday pizzas to NY celebration);
- Work with documents (doc-flow and doc-formation):
business correspondence (Eng., Ukr.), registration of docs, electronic doc-flow;
- Coordination and scheduling;
- Financial support;
- Work with different databases;
- Cooperation with different departments or branches of the company to reach the set goals;
- Administrative work;
- Information analysis and generalization for further reporting or for creation of a competitive product;
I would LOVE to provide a company with my knowledge and skills to achieve the set goals and as a result to get a good payment for the work.
Position: Customer support
Category: Support
Experience: 0 years | English: upper


Translator, Real estate agency; Karlovy Vary, Czech Republic — October 2019 - March 2022
My main function was to translate the description of the selling apartment, houses etc. 
Sales Manager, Sales Solutions; Kyiv, Ukraine — July 2022 - February 2023
Here my role was to achieve sales targets and contribute to the company growth, generate reports on sales activities and results.
Position: Customer support
Category: Support
Experience: 2 years | English: fluent

Valid commercial pilot license
Two years of customer support in an IT company. 

- Communication with English native speakers via emails, calls, chats, (Zendesk), troubleshooting (internal system issues), and processing customers' inquiries.
- Strong communication skills, problem-solving (complex cases, disputes).
- Experience in leading the team as a substitute team lead on shifts whenever needed, team managing, delegating tasks
Interested in more technical support.
Position: Customer support
Category: Support
Experience: 4 years | English: upper


UIA customer support - income line operator, supervisor. Responses: solve the questions from the passengers about air transfers; booking tickes and proceed changes/
Position: Customer support
Category: Support
Experience: 11 years | English: fluent


Ukraine International Airlines
Senior cabin crew / Instructor LI

2007 - now

Cabin crew control and management 
Onboard junior cabin crew members training
Cabin crew members training and testing
Airlines newcomers adaptation 
Providing safety and service onboard
Position: Customer support
Category: Support
Experience: 6 years | English: fluent

Education
Go IT
- Front End: HTML+CSS, JavaScript, React.js
- Back end: Node.js

Legal English at First Cambridge Education Centre 2020
- explanation of legal words
- understanding of the legislative process of Ukraine etc. 

Advanced English C2 at First Cambridge Education Centre 2020
- grammar revision
- text formation
- explanation of the main idea of texts and synonyms of the words

Advanced English C1 at First Cambridge Education Centre 2019
- C1 grammar
- comprehension of the text links
- nuances in grammar

QA Labs courses 2018
- operating system Mac OS, Windows XP 7/10, Linux
- Bug tracking Jira
- Technology My SQL, HTML, CSS, Python


Kyiv National Linguistic University 2016-2018 - Master
- English/ Japanese translation/ interpretation
- consecutive interpretation English/ Japanese
- simultaneous interpretation English/ Japanese
- public speech

Kyiv National Linguistic University 2012-2016 - Bachelor
- English/ Japanese translation/ interpretation
- consecutive interpretation English/ Japanese
- taking part in the competitions of Speech Contest in Japanese (Ukraine, Azerbaijan)
Ven LTD 2021-2022
Customer support care agent in Japanese and English. Having experience of ZenDesk and Megento, product localization to Japanese, marketing, Canva usage. 

CoinyWin, Crazy Bet 2020-2021
Gambling online. Customer support and guidance via chats

Nominal Director of three companies - Allisterra LLC, UGate2 LLC, Asset Cube UA LLC 2019-2022
Having experience in the international economy such as taking loans from foreign companies, negotiations and communication with different banks as PrivatBank, Piraeus as legal entity, drafting service and managing agreements, issuing invoices, reporting to the Tax office of Ukraine in different issues, communication with lawyers, attraction of investment.

Invescore UA LLC 2018-2021
Ukrainian branch of Invescore Japan. Interpreting in Japanese and English in different thematics as law, finance, architecture, design etc. Supporting customers during tours to Ukraine (more than 20 people), dinner and transfer organisation. Managing real estate purchase, building construction and reconstruction processes, different paperwork etc.

Business trip to Japan for 2 weeks. Visiting Invescore Japan Co. LTD  head office

JP Company 2016-2018
Director assistant-interpreter Communication with customers, events events organisation,
translating/ interpreting in Japanese and English. 

Business trip to Japan for 1 month. Interpretation in Japanese.

DUSO 2016-2018
Beauty industry. Japanese interpretation in SPA thematics during workshops.
Communication with customers, events organisation, translating/ interpreting in Japanese and English Interpreter for Takara Belmont , one of the most famous beauty industry brands, Japanese Company presentation, interpreting in Japanese.

Kyiv National Economic University named after Vadym Hetman 2016
Translation in English, reporting to the head office, PowerPoint presentation
Position: Customer support
Category: Support
Experience: 6 years | English: intermediate


- Very open minded, creative and initiative
- Have good understanding of the usability specifics of websites and mobile applications.
- Managerial experience in a team of 10+ people. 
- Build strong long-term relationships with existing customers/partners.
- Collaborate with internal departments.
- Preparation for user presentations and instructions.
- Basic knowledge of HTML + CSS and QA (manual).
Position: Customer support
Category: Support
Experience: 4 years | English: upper


Victory sports academy- customer support 
APRIL 2023 - JULY 2023

- Interacting with customers in multiple ways
- Recognizing and solving customer objections
- Communicating and coordinating with partners 
- Collecting and analyzing customer feedback
- Processing orders and transactions

Tommy Hilfiger - store manager
JUNE 2022 - JANUARY 2023

- Hiring, trainig and overseeing new staff
- Reaching sales goals by trainig, motivating, mentoring and providing feedback to sales staff
- Conducting personnel performance appraisals to assess training needs and build career paths
- Complete store administration
- Responding to customer complaints and concerns in a professional manner
- Maintaining outstanding store condition and visual merchandising standards

Tommy Hilfiger - shop assistant
OCTOBER 2018 - JUNE 2022
- Assisting customers in locating desired shop items Informing customers of shop promotions to encourage purchases
- Addressing and resolving customers complaints in a proffessional manner
- Processing customer payments using the shop`s 1C system
- Receiving, processing and organizing shipments and deliveries
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established VM guidelines
Position: Customer support
Category: Support
Experience: 1 years | English: fluent


Vinted.com - Costumer Support Manager
06/2019 - 12/2019, Ukraine, Kharkiv
Responding to escalated customer support issues.
Improving customer service experience, create engaged
customers and facilitate organic growth
I am searching for part-time remote job in Customer/Technical Support or Copywriting
Position: Customer support
Category: Support
Experience: 2 years | English: fluent


Virtual Assistant
from 09.2020

Managing emails, scheduling appointments, meetings, and travel arrangements.
Providing customer service and support.
Conducting research and providing analysis on various topics, including industry news and market trends.
Basic data entry and record-keeping tasks.
Handling confidential information, subjects, and documents (NDA is a must).

Logistics Team Leader
from 01.2020 to 08.2021
Bonami, Prague

Managing, coordinating and training a multinational team of 10-50 people, including day-to-day responsibilities distribution, duties assignment, shift planning, and communicating in 4 languages.
Analyzing logistics data and statistics in order to optimize logistics processes, enhance efficiency, productivity, and reduce costs.
Conducting regular performance evaluations of team members and providing immediate feedback and guidance.
Administration job, reporting bugs, 5S, warehouse optimization, fixing equipment mistakes (PC, scanners), resolving customer complaints, ensuring timely delivery of goods.
Inventory management, implementing quality improvement processes, writing manuals, guides, presentations (MS Office, spreadsheets), etc.

Farm/construction worker
from 06.2017 to 10.2019
Pistra Oy, Finland

Working 8-12 hours per day in different kinds of environments, such as indoors, noisy, outdoors, hot, cold, and windy.
Harvesting and planting various crops, including fruits and vegetables.
Operating farm equipment.
Operating power tools.

Working as a construction worker on a number of residential projects.
Communicating with customers.
Designing and installing hardscapes.
Maintaining trees and plants.
Operating landscaping equipment.

Research writer
from 10.2015 to 07.2017
Livingston Research

Academic research writing, book reports, movie reviews, analytical papers in such areas of expertise as psychology, history and anthropology, languages, philosophy, literature, architecture, biology, chemistry, finance, international economics, law, business and management, life sciences, etc.

Dropshipping partner
from 11.2015 to 05.2017

Setting up and running an online store, including creating a website, landing pages, and optimizing product listings.
Marketing and advertising, including market analysis, writing advertising texts, social media marketing, and paid advertising.
Customer service and support, answering questions, managing returns.
Position: Customer support
Category: Support
Experience: 0 years | English: intermediate

• Good communication skills 
• Intermediate English 
• Solid verbal and written communication skills 
• Good teamwork 
• Quick learner 
• Motivated, well organized
Want to be an customer support in your company. Ready to fast lern, work in team. Have a good communication skills.
Position: Customer support
Category: Support
Experience: 3 years | English: upper


Was working as customer support and sales manger in Apple Store official reseller in Ukraine. Dealing with stress, communicative and hard-working. Have knowledge of English, German, Russian and Ukranian.
Was working in bank Setting Up AD and working with servers, providing DHCP automatically to set IP.
Have experience with Ubuntu, Mandriva, RedHat linux.
Base knowledge of Python. 
Starting to learn Solidity and JS.
Position: Customer support
Category: Support
Experience: 1 years | English: intermediate

Courses of QA manual Junior 
Courses of English School B2+
Weld Money LLC
Customer Support Manager 

Duties: work with Zendesk ( 30-100 tickets per day), online supporting in Telegram chats( UA and ENG), creating new tickets and macros, Jira( creating bug reports), Zoho CRM system, daily work with reports, personal tasks, shilling, communication with IT and Marketing departments.
Position: Customer support
Category: Support
Experience: 6 years | English: fluent

In a year got promoted from content moderator to Customer Support and then regularly was promoted to the next level (internal level distribution system).
When I was working as a Customer Support Representative I earned an experience in manual testing and bug reporting. Other skills were gained at courses from Beetroot Academy.
Ready to jump into a company to apply my current skills and gain some new ones.
Position: Customer support
Category: Support
Experience: 2 years | English: fluent

Reduced patient waiting time by 30% through ensuring verified reports are printed down, tagged properly and ready for pickup.
Worked as a subunit head for critical records at the radiodiagnosis department of Lagos University Teaching Hospital, where I am in charge of collection, collation, imputing and updating of patient information. I also supervise and conduct training during onboarding  sessions. Ensure patients report are ready, accurately typed and stored for collection. 
I am very conversant with Microsoft office packages, PACS and RIS software. Skilled in effective communication, organization and leadership. An area I want to improve on is the fact I focus too much on details, so I try to always remember to realign my focus on the bigger picture that way I can still ensure quality without jeopardizing the company’s goals.
Position: Customer support
Category: Support
Experience: 0 years | English: upper


Worked at call-centre on project "Kyivstar Contract". 
Was responsible for: troubleshooting; individuals and legal entities consulting; sales; filling out applications; quick learning new servise desks. The position required constant study of a large database of information, which was frequently updated.
Now I work as private math tutor. Responsible for: determination of the student's knowledge level; creating an individual plan; creating tests and other tasks to generalize knowledge; preparation for final exams; increasing the student's knowledge level; providing feedback to students and parents.
My students increased their grades in their educational institutions by 30%. Over the last year, two have entered university to study at the expense of the state. One student entered a foreign university.
Position: Customer support
Category: Support
Experience: 4 years | English: fluent


Worked at DsPro as customer service/support

Responsibilities:
- Search for relevant leads
- Outbound outreach via email and LinkedIn
- Lead the communication with potential and existing clients
- Define the core needs and pains of clients
- Handle negotiations and close deals
- Lead CRM
- Collaborate with the marketing team

Interpersonal Skills:
- Strategical thinking
- Negotiation skills
- Team Leadership
- Process Management
- Troubleshooting
Position: Customer support
Category: Support
Experience: 4 years | English: upper


Worked at project affiliated with crypto and blockchain technologies. 3 years at customer support position after that was at product owner position about 1.5 years. At support position worked with troubleshooting of our customers, publishing news at social networks, reporting bugs for developers, etc. after that on position of product owner my tasks was creating new features for a product, creating new tasks and monitor processes how it done.
Position: Customer support
Category: Support
Experience: 1 years | English: upper


Worked for 1 year with Amazon projects in the U.S. market, as an account manager.  Was responsible for account metrics, resolving problem orders and complaints, communicating with suppliers and customers.