lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Manager of Technical Support Engineers Tier 2
Category: Support
Experience: 6 years | English: fluent


ESCALATIONS MANAGER
Nextiva | Feb 2021 - present
meet tight deadlines
multi-tasking
motivated and goal-oriented in my work
Dealing with escalated customers and cases
Resolving issues that were not previously resolved by other departments, i.e support, billing, sales, porting, onboarding, or customer relations.
Owning each case until its full resolution.
Troubleshooting technically complicated cases including network issues and the issues with using the product, escalating the issue further to Tier2 or Product Development team.
updating partners and customers about product releases and new features
monitoring Jira tickets
Writing guides and documentation both for internal use and end-users about the features of the product, and internal procedures.
SENIOR CLOUD SPECIALIST
Nextiva | Dec 2018 - February 2021
Product- phones for business (cloud communications, Nextiva app,
etc.)
This position includes resolving any issues that the customer might face with the VoIP desk phones or Nextiva app.
De-escalating the customer is a very important feature representative that I mastered here.
documenting each issue as a ticket in CRM.
average survey rate is 92% out of all taken calls and chats including issues of escalated customers
CUSTOMER SUPPORT REPRESENTATIVE DELIVERING AMAZING SERVICE
Nextiva | Aug 2018 - Sept 2018
CUSTOMER SUPPORT SPECIALIST
Lucky Talky | March 2018 - Aug 2018

SOURCING COORDINATOR
AvTech | March 2017 - Jan 2018

CUSTOMER SUPPORT REPRESENTATIVE
Hexa | Nov 2015 - June 2016

TRANSPORT MANAGER INTERN
Knights of Old, logistics company that operates in Dublin and in UK| Feb 2015 - May 2015

FREELANCE ACADEMIC WRITER
freelance platforms in academic writing| Jan 2014 - Aug 2018

CUSTOMER SUPPORT REPRESENTATIVE
Wentrum Sept 2013- Feb 2014
Position: Manager Process Automation, Internal initiatives
Category: Project Manager
Experience: 10 years | English: fluent


Leader of Operational and Business Architecture Transformation with over 15 years of experience in driving internal change initiatives to increase the organization's value and efficiency for global companies.

• Delivering transformational projects internationally: EMEA, North America, Europe
• Business model, organization, and process alignment to achieve cost savings, efficiencies, and regulatory and business compliance
• Transforming global cross-functional processes
• Policies, procedures development & implementation
• Managing a team of BPM, BAs
• Managing process automation, solution selection, design, implementation & operational support 
• M&A: Due Diligence & deal coordination on the seller, and buyer side, Post M&A operational business integration

Process transformation & automation expertise: Procurement, Sales & Marketing, Legal, Finance, HR, Facilities, Project Management, Project Delivery, Distribution, Retail. 

Experience in Solution design, implementation, & business support: ERP, CRM, CLM, ATS, PTO, HRM, Project management, Expense Reporting

Industry Experience: global IT software development (product and service companies), IT distribution, professional consulting services (incl. Big4). Delivering transformational projects for clients in the Financial, Mining & metal, Production, Distribution, and Public sectors.

Results-oriented manager, leading a team in finding and implementing solutions to solve complex problems, with client focus and the ability to navigate complex stakeholder environment.
Position: Manager + Recruiting Team
Category: HR
Experience: 11 years | English: upper

IT Recruiting team leadership and ramp up
A Team of skilled IT Recruiters i(4, full-cycle English-speaking with sourcing expertise), Kiev-based) s ready for a challenging project. We are result-driven and have experience of closing the vacancies of any complexity. Fast and reliable.
Deliver results
Bring value to customers 
Rapidly changing environment
Position: Manager, sales manager, junior project manager, content manager, advertising manager
Category: Other
Experience: 2.5 years | English: pre

Purposeful and creative manager. I am ready to learn new skills, expand the scope of my knowledge and become the best specialist for you. I am looking for a creative environment with loyal management. Personal qualities: sociability, ability to navigate and adapt to different situations, energy, punctuality, desire to develop, diligence, without bad habits. I am actively studying English. Ready to learn new computer programs to work with.
Sales manager, store manager, content manager, online 
        sales consultant.
from 09.2019 to 02.2022 (2 years 5 months)
Shafa.ua, Olx.ua

• communication with clients;
• full management of the content of the store (processing of photo and video content, clothing photos, product description);
• order processing;
• full online consultation on all issues;
• conducting business correspondence;
• direct sales;
• purchase of goods;
• advertising of goods;


           Assistant expert, service sales manager.
from 11.2017 to 08.2018 (9 months)
INEO + (Expert assessment of real estate)

• communication with clients;
• receiving telephone calls;
• consultations on working issues;
• preparation of reports;
• search for new customers;


      Bartender-Administrator
from 11.2014 to 08.2016 (1 year 9 months)
Sanatorium "Moldova"

- communication with clients;
- arrival and consumption of goods, product orders;
- acceptance of orders;
- quality control;
- maintaining cleanliness in the workplace;
- work with invoices;
- conducting cash discipline;
- conflict resolution
Position: Manager, Sales Manager, Project manager, Client manager, Content manager
Category: Other
Experience: 2 years | English: upper


Manager. Odessa Language Study Centre: 

Responsibilities: organising and starting new groups. Making schedule. Searching for new students. Informing clients about studying. Calling clients, solving problems. Maintaining a database of students. Organising/coordinating events. Organising and holding meetings. Working with foreign teachers, arranging speaking clubs with natives for students. Generates new ideas and methods to improve service.
 
Achievements:
• Managing 20+ staff
• Development strategies and ideas to increase the number of new students
• Good customer skills

Administrator of children’s summer camp
 
Responsibilities: Creating a program/schedule for children's camp. Holding meetings for parents. Organising entertainment events. Accompanying children on excursions. Ordering lunches and snacks for children. Negotiating with foreign teachers about conducting lessons/speaking clubs for children. Making photos/ videos during the day.
 
Achievements:
• Managing work of summer camp
• Look after 25+ children
• Good organizational skills

English/ French teacher. I have experience working with children and adults; working online and in stressful situations. 
Translator. Translating letters/ documents from English to Russian/ Ukrainian.
Analyzing and writing articles in English/ French.


My main character trait is stressfulness. I’ll always find a way from any situation. 
Now I am ready to learn something new and benefit projects.
Position: Manager SEO
Category: SEO
Experience: 10 years | English: intermediate

Backlinks campaign for blackfriday.es
In my SEO work experience I have applied SEO tools for SEO control and positioning (Seo Onpage and Seo Offpages)
In the Seo Onpage aspect I have applied tools such as:
- Screaming Frog SEO
- Copyscape
In the aspect of Seo Off Pages I have applied tools such as:
- SEO Power Suite
- Ahrefs
- Google tools
Based on this I have completed tasks of:
meta data
Keywords research
Backlinks
* Delivery of reports in PDF and Excel
Position: Manager/Team Lead
Category: Other
Experience: 5 years | English: fluent


An expert at assigning and delegating tasks, completing projects under budget and within deadline. Always delighted to exceed clients' expectations and improve employee satisfaction. Have an experience in IT healthcare industry and managing up to 30 team members based on predicted business needs
Position: Manager, Technical support
Category: Support
Experience: 3 years | English: fluent

Creating the CS department from the scratch
Leading and developing a team with ambitious goals
Handling tough negotiations with customers with positive outcomes for the company
To whom it may concern -

During the course of the past few years, I have walked the path from Customer Success Associate to the Manager of the L1 Technical Support and Customer Success teams in a modern B2B SaaS company, based in the US. 
I have experience working as a customer success manager, account manager, and technical support specialist with Enterprise and SaaS customers. I worked as a team lead and manager and I have a great knowledge of the setup of customer success and support processes from scratch, setting KPI's and supervising the work of the department. Currently, I'm working in a SaaS company in the warehouse and logistics area, and overseeing the organization of 8 people. 
I am not just a regular CS manager who will work from 9 to 5 and do all tasks. I love interacting with people, understanding their needs, helping them(both - employees and business partners), and making their businesses effective by using products that the company develops and sells.
Looking for a position where I will be able to apply my previous experience, as well as gain new knowledge and move on the management track further. Challenging goals are inspiring me, I’d love to work for a company with well-established values that are proven by customers’ loyalty and business outcomes and I want to help the company to achieve outstanding benchmarks on its path to success.
Position: Managing Director
Category: Other
Experience: 6 years | English: fluent

- Achieved the growth of the company's revenue YoY, changing the decreasing trend of 5 consecutive years.
- Decreased COGS by 30%.
- implemented reporting standards in the operations.
- Developed financial models for the cash flow planning.
COO at e-commerce company that serves customers primarily located in English-speaking countries such as the US, UK, and others.
Lead activities of the international team of 100+ employees.
Responsible for the total financial results.
Strategic management. Goal setting, action plan development, ensuring the execution with human and financial resources allocation.
Position: Managing Director
Category: Other
Experience: 3 years | English: fluent

Establishment of a new business from scratch: marketing strategy, hiring, building teams, building sales and project management processes, measuring company health and improving iteratively.
Acquisition of 20+ new clients through well-planned pre-sales process.
Implementation and maintenance of practices and policies, which made a Team from a group of 30+ individuals.
Managing Director at a small outsourcing services company (~30 people) since March 2016 (3 years)

Hands-on experience with Project Management (4+ years)
Team management (10+ years)
Negotiation
Marketing and data analysis
Pre-sales and proposals elaboration
PMO establishment and leading
Mentoring and coaching
Business (ownership) mindset is important for me in a team.
Position: Managing Director
Category: Project Manager
Experience: 11 years | English: fluent

Expirienced in: E-Commerce, Web-development, Mobile development and AAA Game development.

Delivered:
- Client Data Apps 
- marketplace for Magento extensions
- Taxonomy module for Magento 2
- Checkout module for Magento 2
- Internal test automation framework
- AAA MMOFPS _Warface
- GameCenters

A dedicated and results-driven manager with a successful background in the achievement of profitable projects. My professional skills and systematic thinking together with optimism and charisma gives confidence in the success of the project for the stakeholders during whole cycle. I am a people manager who always cares of his colleagues: motivates them, shares experience, helps with hard decisions, and helps in career and personal growth.
Web-development management - 6+ years (5 completed projects) (e-commerce, CRM, ERP, EHR)
AAA Game-development - 3+ years (2 completed projects)

Agile Project Management, Atlassian Bamboo, Atlassian Confluence, Atlassian Jira, Career Development, Career Management, Coaching, Communication skills, Financial Planning, Leadership Development, Leadership, SkillsLean Six Sigma, MS Excel, MS Project, Mentoring, Negotiation skills, People Management, Performance Management, Presentation skills, Problem solving, Product Management, Quality Assurance, Quality Management, Risk management SLDC
Achieving company goals. Driving process improvement. Career growth. Increasing self hard- and soft-skills. Become a leader of the company.
Position: Managing director / CTO
Category: Lead
Experience: 11 years | English: fluent

Successful management of development Center, 500+ FTE. Development and implementation of personal assessment methodology, creation of processes to establish an incubator for projects and startups. Successful launching LSS approach to optimize developing processes.
PMP, CSM, MCP, MCSD, MCAD.
Project and program management, processes setup. Managing companies and business directions,
People management, budgeting and KPI setup. Company IT strategy development, Portfolio management.
Looking for CTO, managing director or similar VP positions in IT.
Position: Managing Director for Mobile games in Unity
Category: Unity
Experience: 6 years | English: intermediate

Administrative support of the teams, coordination of processes, working with external and internal performers, resolving current organizational issues with staff.
Looking for a new job with title "Managing Director" in product gamedev studio.
About me:
- 5 years experience in roles: team lead (not developer), producer, art director, art manager;
- Solid experience in team management;
- Strong task management skills;
- Understanding the principles of production schedule;
- Experience in creating games from scratch;
- Understanding the principles of UI/UX design;
- Experience in supervision of 2D and 3D game art. 

Abilities: 
- Game producing; 
- People management;
- Organizational development; 
- Process improvement;
- Budgeting;
- Talent recruitment.
1400$
Position: Managing director. Head of department. Project Manager.
Category: Other
Experience: 11 years | English: upper

Leading the company from start-up level to market leader

My key achievements and results
 
Finance:
1.	The financial statements of the company are constructed
2.	Operational cash management has been implemented
HR:
1.	The company grading system was built.
2.	Annual Engagement and eNPS Assessment has been implemented
3.	Assessment system and staff development plan introduced

Customer support: 
1.	The NPS service quality assessment project has been implemented

Project management 
1.	Participation in the development and improvement of the project methodology

New markets for the company
1.	The company has successfully implemented the project in other countries (Kazakhstan, Cyprus, UAE)
Implemented (with partners) an M&A project
02/2008 – present time 
Company № 2. 
Industry - Information Technology
Specialization. Implementation of complex projects (accounting and management) for customer companies.
The company is one of the leaders in its market
My operating role: Participation in the operational management of the company, big project supervisor, support relationships for key clients, participation in presentations, exhibitions, and other events marketing and sales events. Development of methodology and standards for different operational fields: finance, HR, project management.


10/2004 – 01/2008 
Company № 1
Industry - Information Technology
Specialization. Implementation of complex projects (accounting and management) for customer companies.
Software Engineer. Project Manager.
Development of software elements according to the technical tasks.
Project management. Project planning, monitoring deadlines, and budget.
Company / department / project management.
Position: Managing Director / HR BP
Category: HR
Experience: 11 years | English: fluent

I am proud to bring the company from 5 remote recruiters operation to a team of the current size: 60 remote globally distributed staff, 30 temporary employees and 40 c2c consultants (mainly IT) working on our customers’ onsite projects. In addition, the accounts portfolio was expanded from barely 4 accounts to over 90 current customers of all sizes in various industries.
I am applying for this role because I have10 years of experience managing a remote offshore IT Staffing and Recruiting Company. As a Managing Director I was leading sales, recruiting and sourcing teams and gained an acumen of skills that empowered me to achieve significant quantitative results on the US IT Staffing Market. The driving force behind this growth and success was the remote, yet very much united by common vision, team of professionals, working full time from Ukraine, the United States, or any other location in the world as they wished to. Growing the business from 4 remote freelancers to a fully functioning organization of self-motivated, highly productive individuals is the most rewarding experience I’ve had so far. I have a proven track-record of working in a remote setting, covering multiple time zones, extensive travel and embracing cultural diversity in a workplace. I hope I will get an opportunity to utilize this expertise and to maximize on it in your agile and robust environment. 
I have been a remote road warrior so far, but always eagerly and extensively traveled abroad and domestically for business purposes, often for extended periods. I am very flexible though when it comes to relocation, travel or setting up another remote or onsite operation from anywhere in the world. Also, I am very passionate about sharing my best practices and learning new ones from the organization that I’d join.
I am looking for a challenging opportunity, preferably in an HR business partner role and in a growing environment. Creating and participating in growth is very important to me.
Position: Managing Director / Product head / Product owner
Category: Product Manager
Experience: 11 years | English: upper

Fond of people management, technology consulting, and blockchain idea as a part of our future.
A self-motivated enthusiast who loves technologies.
Project lead/Product owner/Consultant with strong technical skills in development with more than 15 years experience, B2B and B2C projects starting from the presales process. Experience stack: SaaS, marketplaces, blockchain, supply chain, track&trace.
The biggest project - scandard.com, supply chain software based on private blockchain. Lead full project from an idea to a real product as a PO/CTO.
Looking for challenging tasks, clear rules, responsibility, and smiling happy team.
Position: Managing Director/ VP Engineering/ Chief Technology Officer/ Delivery Director/ Agile Coach
Category: Project Manager
Experience: 11 years | English: fluent

• Established and Maintained Ukrainian subsidiary of the U.S. company;
• Defined Software Development Process using Kanban Method (including Kanban board design - Jira and physical​ board, metrics, and reporting)
• Developed Architecture of Scalable High Load Messaging Service Platform (8M+ messages/ hour)
• Lead Incident Management System Development and Implementation (ITIL compliant, 1000+ Active Users, 5000+ Incidents/ Week, including KPI’s and complex Services Availability Calculation);
Multi-functional specialist with a unique combination of entrepreneurial, business, engineering, analytical, decision making and troubleshooting skills.

For the past five years, I am managing Ukrainian subsidiary of the U.S. company where I am playing a critical role in Kiev entity operations, ensuring the smooth-running and expert management of all related processes, responsible for functional and administrative management of the local team as well as adopting Agile principles and practices:

I have an extensive experience in:
• Building and Managing Redistributed Teams (San Francisco (U.S.), Kiev (Ukraine), Odessa (Ukraine), Chengdu (China));
• Designing and Implementing Software Development Processes (based on Kanban and Scrum).
Position: Managing Editor, Editor-In-Chief
Category: Marketing
Experience: 11 years | English: fluent

You can examine my CV - it contains major details.
- Solid job experience as editor-in-chief, managing editor, columnist, translator, content editor and newsroom chief - 17+ years.
- Content & news department chief at the leading cryptocurrency exchange.
- Managing editor of the online publication (crypto, finance, economy, fintech).
- Entire cycle of content management. 
- Preferred topics — finance, fintech, investments, digital assets, crypto, global economy, banking, technology, innovation, AI, IT.
Position: Maneger
Category: Support
Experience: 3 years | English: intermediate


I worked as a client service manager, helping with minimize negative effects on clients reputation in Google. Working with clients in Spanish, Portuguese market places. I know how work Google algorithms and how to find specific information, also in what way better to publish information in Google. I know how to protect clients right.
Position: Manual and Automation QA
Category: QA Automation
Experience: 7 years | English: intermediate


Hi,
I am a software testing engineer with 6 years of manual experience and 3 years of test automation.
I`m looking for proposals of $3300

Work experience:

• Working experience in testing web and mobile software applications
• Working in scrum teams with Jira
• Creating test automation scripts using Java
• Creating test scripts using JavaScript
• Working with different test documentation
• Performing API and Performance Testing (Postman, JMeter)

My project is going more to support mode so I don’t see how I will go with professional development

That’s the reason why I search the job 
I'll gladly look at all proposed opportunities

I have an intermediate level of English, can speak, read and write
Position: Manual and Automation QA Engineer
Category: QA
Experience: 4 years | English: upper


Testing back-end with Postman, Jmeter. Writing test cases, test scennaries, bug-test 
reports,creating task in JIRA Software, AC, documentation, checklist. Create test-run, 
regression test, white and blackbox testing. Basic Automation testing - Selenium with Java
Position: Manual and Automation QA Engineer, Project Manager
Category: QA Automation
Experience: 1.5 years | English: upper


AUTOMATION and MANUAL QA ENGINEER
Implemented end-to-end, functional, Interactive, and regression testing on mobile and desktop applications as well as on web site.
Built automated test scripts to handle repetitive software testing work.
Tested functional and compatibility of new programs or updates in comparison to existing applications

PROJECT MANAGER
2021-2022
Developing and initiating projects, managing costs, and monitoring performance.
Identifying plans and resources required to meet project goals and objectives.
Providing management for internal personnel, contractors, and vendors.

PROJECT MANAGER
NRGaming
2020-2021
Updated operational methods, oversaw accounting procedures, tracked information, and compiled data to improve efficiency. 
Fostered relationships with vendors to foster positive working relationships.
Provided accurate, detailed quantity take-offs from project drawings and technical specifications