lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support Engineer
Category: Sysadmin
Experience: 6 years | English: pre

I am a technical support specialist and I am proud to say so. Behind my back are thousands of incoming and outgoing calls and closed cases in remote mode.
I configure and maintain logical and physical infrastructure for offices and products.
Finding solutions for your IT problems.
- complete reformation of the headquarters and department.
- search for employees, interviews, development of tests.
- training and control of the work of first-line specialists.
- writing instructions, description of work scripts.
- finding new tools for work.
- support for the company's infrastructure (telephony, VPN, accounts, LCM)
- purchase of technical equipment for offices
- AD administration
- support and resolution of printer problems
- localization, description of problems.
-VDS administration
- diagnosing and solving problems with computer technology, networks, and equipment
- repair of laptops and computers
- laying of a local network
Position: Support Engineer
Category: Support
Experience: 1 years | English: upper


— Creating and updating user manuals, reports, and other documentation on the use, operation, and maintenance of software products;
— Creating video tutorials for users;
— Assisting in the development of internal documentation;
— Analyzing and resolving technical and application problems;
— Providing support to WavePLM customers and users;
— Working with a team to develop, test, and maintain web and mobile applications;
— Functional and regression manual testing;
— Making suggestions for improving the quality of products
— English B2
Looking for a position of  Support Engineer to join the user support processes to improve product and services
Position: Support Engineer
Category: SQL
Experience: 0 years | English: 

Implemented several SharePoint solutions for local and international markets in my current job place which are enhanced business processes for customers. Automized routine tasks using PowerShell. Daily support for 500+ customers via phone, email and IT service portal. Basic ITIL knowledge. Experience with Active Directory and Windows Server. Implementation of ip-telephony solutions based on Avaya products.
Customer Support, SharePoint, Avaya, Active Directory, Windows Server, basic knowledge of SQL
Position: Support Engineer
Category: Support
Experience: 2 years | English: upper

I'm a pretty fast learner, easy to catch any different kind of information, and able to work in a complete English speaking society .
Desire to learn something new and grow in the IT-sphere.
At my current job, I'm dealing with Verint/Avaya software,WFO,  troubleshoot some technical issues, use SQL for writing different kinds requests. Also have some basics knowledge in C#, Python,API
Position: Support Engineer
Category: Support
Experience: 8 years | English: upper


Epam:
Monitoring and application support
Participation in incidents investigation and resolution.
Creating and updating technical documentation for app support. Jira and Service Now ticket management, SLA compliance. Communication between different squad levels L1/L3.
Technologies: Apache Tomcat, SQL, Linux terminal, Jira, Service Now, Confluence, IT Infrastructure Library (ITIL), Redash for MariaDB, SumoLogic, Grafana, MobaXterm, Microsoft Office, Nginx, Sensu, Atlassian stack (Jira, Confluence), ServiceNow, Rundeck.
KSTT:
I've provided technical support service for B2B and internal customers;
Performed monitoring of infrastructure and services.
I've performed investigations for technical problems and root cause analysis.
I've responded to any alerts or requests according to the SLA.
I was involved in communication with the R&D team and third parties.
I performed regular reports for internal users and external customers.
Technologies: Linux, AWS, SQL, CRM, Windows, Java, Mobile(Android/iOS) apps, 	AWS, Linux, Windows, Applications on Java and JS, Docker, Kibana, Sentry, CheckMk, Appdynamics, Testrail, Atlassian stack (Bitbucket, Bamboo, Jira, Confluence), Checkpoint Dome9, Imperva.
Position: Support Engineer
Category: Support
Experience: 2 years | English: upper

•	Knowledge of SDLC, classic and Agile methodologies;
•	Knowledge of testing theory: STLC, estimation, testing principles, test levels, types of software testing;
•	Understanding of test plan, requirements analysis;
•	QA documentation: test cases anatomy, bug reporting
•	Theory in test design techniques;
•	Jira: installation, support, project, issues, subtasks, JQL;
•	GUI and API Testing using Postman, GET, POST methods;
•	SQL;
•	Document creation and support of document flow; 
•	Creation and support of websites with HTML, CSS, PHP;
•	Good in soft skills
February 2020 -March 2020	Test Designer and Security / Performance Test engineer for graduate testing project in Hillel  IT school. There we used Jira as Bug tracking and test management system. As I needed to perfom load testing I chose  Jmeter and Telerik Fiddler for seсurity exploration.

January 2020- till now part-time member of Development team of RigExpert Ukraine as QA engineer .

To begin with I would like to get more skills  and become a professional in manual QA. Next step could be ISTQB foundation level sertification.
I'm looking for my first full time QA position.  I would be most interested in a project in economy, finance,banking, media, technology, electronical engeneering or science, .

If I had to chose the sphere of my least interest, I would say it is mobile testing.
Position: Support Engineer
Category: Sysadmin
Experience: 4 years | English: intermediate


- financial system troubleshooting;
- java/tibco/mesh applications support;
- working on Linux/Unix boxes;
- logs analysing;
- code analysing;
- working with Oracle DB;
- incident management via JIRA;
- defect tracking;
- workarounds providing;
- communication with developers and technical teams;
- working with Active Directory;
- writing scripts with Windows PowerShell;
- testing of developments;
- formulation and setting of technical tasks for developers.
Stable salary. Leading company. Competent management. Professional growth.
Position: Support Engineer
Category: Support
Experience: 2 years | English: fluent


Fluent in English and Mandarin Chinese (verbal and written). Having job experience in various fields: over 4 years in Business Communications & Translations, over 2 years in IT Customer Tech Support & Sales (negotiating with company CEOs).
Position: Support Engineer
Category: Support
Experience: 3 years | English: pre

LPIC-1
Python(Django/Flask)
For last 3.5 years i was working in web hosting company(dedicated, virtual servers, domains). No phone calls, only livechat and tickets. Most of the clients were speaking English. I have experience in solving technical problems with servers, deploying websites, linux.
Position: Support Engineer
Category: Support
Experience: 3 years | English: upper

Initiated many enough new implementations in company's routines (like tutorials, instruction process in different cases), found bugs, proposed application improvements
Have experience in supporting service in these scopes: telecommunications, online retail, software, ecommerce. 

A team player who's always open to
discussion and communication.

Stack of technologies I worked with:
Linux, Jira, Slack, Trello, OTRS, ISPs, Nagios, Nginx, Glassfish, redis, RTP, VoIP, Wireshark, Linux, PostgrSQL, MySQL, Wordpress, Wix, json, API, IPMI, IPSec, OData, VPN, TCP/IP, DNS, Networking, System Administration, Cloud Computing, Hyper-V, Jenkins, Mikrotik, Active Directory, Firewalls, Encryption, Windows Server, Powershell · Internet Information Services (IIS), SQL, Microsoft Azure, MongoDB, JavaScript, Node.js, Ansible, Kubernetes, Elastic Stack (ELK), Grafana, Corezoid, Git
Don't like nights shifts. I wish to have open and respectful relationships with my manager. It's important to me to have a wellbeing package, career growth opportunities and conditions for confidence in my future self-realization.
Position: Support Engineer
Category: Support
Experience: 1 years | English: intermediate

Linux System Administration
Databases
Technical Support
Hostpro UA
Technical Support Specialist December 2022 - Present (8 months) 
Provide technical support and Linux administration.
Assist clients with troubleshooting and problem-solving.
Address user inquiries and issues related to hosting services. Collaborate with relevant departments to resolve customer requests. Manage multiple tasks and prioritize effectively.
Position: Support Engineer
Category: Support
Experience: 4 years | English: upper

Achievements:
Stuzo:
Promoted to L2 Support Engineer

Global Bilgi:
- From March 2020 was a mentor for a new agent and helped with all questions
- From February 2020 took training on the Team Leader position
- Received the «Ideal English Line Agent» award for 2nd quarter 2020
- Received the «Ideal English Line Agent» award for 3rd quarter 2020
- Received the «Ideal English Line Agent» award of 2020
I am a dedicated professional with almost four years of experience in customer support and L2 support engineering. I have a strong background in customer service, technical troubleshooting, and mentoring team members. I possess expertise in support platforms like Zendesk, Freshdesk, and Jira, and excel in fast-paced environments by demonstrating analytical skills, attention to detail, and proactive problem-solving. I am committed to continuous learning and staying updated with industry trends. In addition to my experience, I have also played an instrumental role in onboarding newcomers, ensuring a smooth transition and facilitating their integration into the support team. My goal is to contribute to your company's success by delivering exceptional support experiences and fostering positive relationships with customers and colleagues.
I am looking forward to leveraging my expertise to drive team performance, enhance customer satisfaction, and exceed support goals. I am excited to take on a leadership role where I can inspire and empower team members, foster a positive work environment, and continuously improve support processes to deliver exceptional service.
Position: Support Engineer
Category: Support
Experience: 1.5 years | English: upper

I'm a quick learner, thus, in a short period of time, I managed to efficiently resolve a huge amount of tickets. After showing good results, I managed to review my colleagues' tickets in order to provide the client with the perfect product.
I have 1,5 months of work experience as a support engineer. During this time, I was working on 2 completely different projects:
1. I was responsible for consulting clients via email, resolving different issues that might occur when using a product, and finding the most suitable decision for every client. It helped me to improve my written and verbal communication skills and also I have got some new knowledge in finances.
2. My work was related to data analysis and agriculture, I had to analyze information on the images according to specific client's requirements. Working on this project helped me to become more attentive to details.
I would like to develop in customer support: helping people is relatable to me. I intend to get a job where I can grow and, furthermore, bring some benefits to humanity. I'm also eager to work on the project related to something I have never experienced since I do like learning and improving myself.
Position: Support Engineer
Category: Support
Experience: 2.5 years | English: intermediate


I have 2+ years experience in customer/technical support. Provided support to both ordinary customers using the services of the company, and other companies. I'v fast learner, able to work both in team and my own.
Position: Support Engineer
Category: Support
Experience: 3 years | English: upper


I have 3 years experience in Support Engineering and 4+ years experience in Costumer Support and also in Management. 
I’m looking for a job with possibility to grow up to L2 Support Engineer and DevOps Engineer in future.
I can work in day shift in a period of time from 8am to 8pm
Position: Support Engineer
Category: Sysadmin
Experience: 5 years | English: intermediate


I have 4+ years of experience as an L2/L3 Support Engineer, during which I have consistently delivered excellent technical assistance to customers. During my 3 years as a shift engineer, I effectively monitored installations for customers on both physical servers and in the cloud.

As a technical support engineer, I undertook the pivotal role of delivering technical solutions to customers. This encompassed planning and executing system updates, as well as troubleshooting VoIP, SIP, and BE issues that customers encountered. I showcased proficiency in optimizing services such as HTTPS, MySQL, Elasticsearch, and hardware. In critical situations, I adeptly provided customers with immediate solutions in real-time to maintain business continuity and minimize system downtime.

For three of my four years as a support engineer, I served as a Duty Lead, leveraging my experience to impart knowledge to junior engineers and efficiently allocate tasks. In the Duty Lead role, I meticulously monitored customer installations, overseeing hardware aspects such as CPU, disk, and RAM usage, as well as critical software components like RADIUS, SIP, and web services. Additionally, I prepared, planned and executed updates during both day and night shifts. I made critical decisions in diverse scenarios using remote techniques and engaged in real-time interactions with customers through chat.

Furthermore, in my role as a Duty Lead, my responsibilities expanded to include managerial duties. Leading a team of four or five engineers situated across two offices in different cities, I skillfully managed their operations. This involved assigning tasks, fostering a productive and collaborative atmosphere, and handling escalations from customers.

• 4+ years of experience in system administration, design, implementation and maintenance of infrastructure solutions
• Processing complicated requests, network, hardware and specific software troubleshooting
• Management of engineers, tasks delegation, escalating
• Communication with customers
Position: Support Engineer
Category: Support
Experience: 2.5 years | English: intermediate

Created an app using Python
Managed my own business
I have a lot of experience in support, particularly technical support. My last job was related to technical support for a telecommunications product. My responsibilities included: - - Prepared and maintained documentation on the components and settings of the Software Environment. Analyzed SW/DB logs and provided monthly reports. Classified and processed requests from project teams and customers (incidents/change tickets), performed technical coordination.
Worked on the necessary set of actions and diagnosed issues to identify and resolve the root cause.
Analyzed databases, scripts, and monitored service performance (app/db servers)

Worked with Grafana, ELK stack, Jenkins, Service-desk, Trello, Excel, Google Sheets, dev tool, SQL, CRM, Windows/macOS.

Previously, I also worked with different control platforms and systems. Worked in different shifts, both remotely and in the office. Experienced in communication through various platforms and applications, knowledgeable in various workflows, etc.
be a sales manager or call center operator:)
Position: Support Engineer
Category: Support
Experience: 0 years | English: pre

IBM Academic Qualification in IBM DB2 Express 10.1
HPE Accredited Technical Associate (HPE ATA) – Networks
English course of  Pre-Intermediate – «Project 12»
«English for Information Technology» - State university of telecommunications
Additional information:
•	Ukrainian – Proficiency
•	Russian – Advanced
•	English – Pre-Intermediate
•	Responsibility, Purposefulness, Sociability, I quickly learn something new
January 2019 – Present 
Nova Poshta, Specialist (operator) (3 level – the highest level)
•	enter data into the 1C database
•	to make mutual settlements with clients
•	draw up consignment notes
Position: Support Engineer
Category: Support
Experience: 5 years | English: pre


L2 and L3 technical support of the office infrastructure and users;
In-depth knowledge of modern hardware computer equipment;
Managing all equipment life cycle: from purchase to disposal or donation;
Installation and support of Windows-based operating systems;
Setup of the new workplace, peripheral.
A forward-looking and self-motivated enthusiast in search of new challenges. Keen to gain interesting tasks, knowledge, and experience.
Position: Support Engineer
Category: Sysadmin
Experience: 4 years | English: upper

Docker Mastery: with Kubernetes +Swarm from a Docker Captain
Certified Kubernetes Administrator (CKA) with Practice Tests
• L2/L3 support engineer with 4 years of experience in providing technical support for customers
• 3 years as a shift engineer. Monitor customers’ systems, help during hardware maintenances, execute system updates and migrations
• 1.5 of 3 years as a Duty Lead. Mentor junior staff, distribute tasks
• Optimise services configuration (like httpd, mysql, ElasticSearch) to ensure good performance with reasonable resources consumption
• Provide support according to SLA
• Provide the customers’ communication for critical issues
• Troubleshoot issues on the spot and provide solutions to maintain business continuity and minimize business downtime
• Provide technical support for a complex system, involving billing (AAA) and VOIP in a distributed environment
Position: Support Engineer
Category: Sysadmin
Experience: 3 years | English: pre

Успешный запуск и отладка систем MNP
Lead MNP Systems Administrator
Kyivstar
Apr 2019 – Present
 Monitoring and handling of MNP complaints and incidents.
 Interaction with UCRF and Operators involved in the operation of
the MNP service to provide quality services to subscribers.
 Making changes to the production environment.
 Interaction with suppliers of software and hardware solutions
that are part of subsystems for the quality functioning of systems.
 Testing new versions of information systems.
 Develops instructions and procedures for working with Systems,
Organizes testing with external systems.
 Developing proposals for changes to existing systems based on
the analysis of modern technologies, business needs and existing
architecture of the unit systems, and the results of monitoring
system errors

Software Engineer
Nexign
Jul 2018 – Apr 2019
 Investigating current issues of customers (collection and analysis of incoming problems and issues, localization and communicating recommendations for elimination)
 Advising the customer on use of system functionality
 Participation in projects implementation
 Support database applications
 Engaging with application developers / testers for getting
required assistance
 Searching and fixing bugs

Software Engineer
Ericsson
Dec 2017 – Jul 2018
 Support of billing systems
 Searching and fixing errors in the Oracle database
 Writing complex queries to update a large amount of data
Интересный проект, позитивная команда
Position: Support Engineer
Category: Support
Experience: 1.5 years | English: fluent


Main experience based on:
- High-quality assistance provided via chats, calls, and email
- Social media appeals processing
- Customer feedback collection and analysis
- Payment issues resolving
- Troubleshoot various operational issues

I can easily use tools such as Zendesk, Confluence, SolidGate, Slack, Klaus, Microsoft Office, and different CRM systems.

As of now, I work in the Customer Support Agent role.

I'm eager to try myself in a fast-pacing corporate environment. Looking for an opportunity with solid structures where I could give myself and my potential to grow to become a professional in technical and managemental roles.
My expectations:
- to find a place that is built on open corporate culture with a product that brings various high-quality solutions to the customers.
- fulfill a role with an opportunity to grow and progress
- flexible schedule
- compensation based on experience and knowledge within a system where it could be increased
Position: Support Engineer
Category: Python
Experience: 4 years | English: fluent

Shared an improvement ideas and developed technical description and documentation for Machine learning as a service platform. Have experience with Big Data ecosystem software (Cloudera Hadoop, Spark, Hortonworks).
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Support the customer facing team by providing timely responses and information
- Interaction with engineering in support of customer needs and resolutions
- Perform daily system monitoring to verify the integrity of the user experience
- Strong troubleshooting skills including the ability to read and understand logs and stack traces
- Defined processes for standardizing the service interaction for scalable platform
professional growth combined with effective team, innovative approach in career development, democracy. Interested in Big Data Projects and Machine Learning.
Position: Support Engineer
Category: Support
Experience: 1 years | English: upper

I have enriched my technical background, improved customer support skills.
My position in company is Support Engineer.My responsibilities are to receive and manage customers’ requests, questions through Support Team communications channels, research and identify solutions to software and hardware issues reported by customers with the help of 2nd line of Support and Product Teams, diagnose and troubleshoot technical issues, including account setup,ask customers targeted questions to quickly understand the root of the problem and gather additional details for higher levels of support, monitor issues through to resolution, within agreed time limits (Support SLA),talk clients through a series of actions, either via web meeting session, email or chat, until they’ve solved an issue, properly escalate issues unresolved by 1st line to appropriate internal teams — 2nd line and/or Product Teams, etc,ensure all issues are properly logged within the ticketing system,follow up with clients to ensure their systems are fully functional after troubleshooting, maintain jovial, friendly relationships with customers.

I would to find a part-time job where I can use all my skills and experience got as Support Engineer, Customer Support Agent.
Position: Support Engineer
Category: Sysadmin
Experience: 1 years | English: intermediate

At the moment I`m in the full-time employment for foreign country. My duties include technical support of clients from Canada and USA as well as project management.
MySQL, CSS, HTML, troubleshooting, Manual Testing (QA), VMware, Windows, Ubuntu, Jira, IIS, English,  Project Management