lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support
Category: Support
Experience: 5 years | English: fluent


I have worked in customer support for more than 5 years in total, both in outsource and in product companies. I also have some background in sales, team management and customer success. 
Looking for a customer success or support role where my skills and experience could be applied.
Willing to work in an established product company.
Position: Support
Category: Support
Experience: 2.5 years | English: upper


I have worked with foreign customers, supporting them in the finance industry.
Understanding of principles of turnover, bonus rules, etc.
Provide feedback between customers and the company.
Understand of payments through crypto
Position: Support
Category: Support
Experience: 1 years | English: upper


I have working experience with different types of customers, teams, top managers. Conflict management and negotiation skills. Good team player and manager. I was in charge of the successful team, which was recruited and trained by me. Customer oriented and a big fan of high quality service and high quality products.
Position: Support
Category: Support
Experience: 3 years | English: basic


● In «AlfaBrok» real estate agency, position «PC operator, call center operator». Work period: from June 2014 to October 2014.
● Confident knowledge of PC and software packages (Microsoft Office, Excel, Outlook, Power Point), as well as skills in working with the Internet and information retrieval systems;
● MySQL Basics (simple queries), SAP Easy Access;
● Writing simple programs on Python for working with a database;
● Testing the operation of payment system protocols.

● In «LAN-UKRAINE» LLC, the position of PC Operator, from March 2015 to November 2015.
● In PJSC «Bank Familny», the position of «Senior Specialist in the Payment Support Department», from November 2015 to August 2017.
● In PJSC «FUIB», the post «Technical Support Service Specialist» (first line), from August 2017 to March 2018.
● In «FC «PHOENIX» LLC, the position of Technical Support Service Specialist (second line), from March 2018 to the current day.
QA tester
Position: Support
Category: Support
Experience: 0 years | English: upper


In my previous job, I worked at an international company, collaborating with colleagues from different countries and cultures. This allows me to thrive in a multicultural environment and better understand diverse approaches to work.

One of my primary responsibilities involved technical documentation. I have experience in creating and editing technical reports, specifications, explanatory notes, and more. I am skilled at organizing complex information and transforming it into a comprehensible format for various audiences, including managers and other departments.

Additionally, I have experience in communicating and collaborating with different departments. This means I can effectively engage with colleagues from various professional backgrounds and understand their needs. I excel in teamwork, actively listening to others' perspectives, and providing my input to ensure successful project execution.
I am seeking a career change in a new field and look forward to applying my acquired communication skills in a promising role. I am eager to develop further in a dynamic industry where I can contribute meaningfully. Additionally, I anticipate working alongside a supportive and empathetic team, fostering a positive and collaborative work environment.
Position: Support
Category: Support
Experience: 0 years | English: intermediate

On the account of my achievements, I can say that I received a certificate of completion of the course of study at Cambridge College, and I am also now finishing writing my course in the beauty field.  I plan to develop further, improve my knowledge and level of English
I participated in volunteer projects as an administrator of a free school of circles for children.  In this project, I organized the work of teachers, maintained databases, prepared reports and worked with small documentation.  I also have experience studying abroad.  In 2019, I went to the UK to the city of Cambridge for a couple of weeks to study at Stafford House College
I expect to find a job in written communication in English or Ukrainian with clients of a certain company, I would also like to have a flexible schedule, a pleasant and friendly team, a good salary and, of course, the opportunity for career growth.
I also prefer remote work
Position: Support
Category: Support
Experience: 0 years | English: upper

At my old company, I progressed from a general worker to a design engineer and participated in most projects (about 80% of the total). I have a fairly good technical English.
I worked as a design engineer at TECO (Kharkiv, Ukraine) for the electrical part of outdoor cabinets for mobile operators (Vodafone, Kyivstar, Lifecell, IraqCell, etc.). I was also involved in the integration of Eltek power systems into the customer's monitoring and control systems, solving problems and consulting clients in English, Russian and Ukrainian.
Prior to that, I worked as a service engineer - checking the performance of products according to the desired algorithm, finding and eliminating possible faults.
Position: Support
Category: Support
Experience: 0 years | English: upper

Proficiency in SQL and Excel. I finished the course HTML and CSS, I`ve been improving my English skills. I am a well-organized person and have  strong verbal and written communication skills. I am interested in analytics and I am studying Data.
I worked as a specialist in a company which specialized in Energy Consalting. I have expirience working with contracts, payments, communications with other teams.  I also managed all facets of office operations. I have experience in a call center in a volunteer organization. Now I want to change my profession because I am willing to gain new experience and level up my skills.
Position: Support
Category: Support
Experience: 2.5 years | English: upper


I worked at the international airlines of Ukraine as a support.  My task was to help our customers with tickets.  I was also approached with any non-standard tasks that people had.  Also, I worked for VIASAT as a support and for Lifecell.  My tasks in these jobs were to correctly provide information, take care of our clients and help with their problems :)
Position: Support
Category: Support
Experience: 0.5 years | English: intermediate

I graduated from Lviv National University, faculty of foreign languages. I studied English and German.
I worked in the field of customer support, with 6 months of experience, the main task was to communicate verbally with customers and resolve their issues, most often it was help with technical problems.
Position: Support
Category: Support
Experience: 1.5 years | English: fluent


I worked mostly in IT companies in Ukraine on Customer Support positions. My main activities were communication with customers and solving issues they have. Also I learned command line while working on Namecheap.
Position: Support
Category: SQL
Experience: 8 years | English: intermediate


I write querieses,triggers, procedures for application. I create rapports in Crystal reports application and sql queries. Support 1-2 line for clients. I write technical documentations for our clients
Position: Support
Category: Support
Experience: 3 years | English: intermediate


L1 support +design
Mirasvit/ February 2020 - Current
-Experience with Magento 1, 2, Cron, MySQL, PageSpeed Insight, Marketplaces Feed, Shopify, Linux

-Experience with customer and technical support

-Experience with Jira, Git, Helpdesk, bug reports, command line, FileZilla

-Basics of HTML/CSS 
Knowledge of various technologies and types of layout; development of simple websites at the code level, such as business cards; content of existing Internet projects; frameworks.

-Object-oriented programming
Knowledge of programming methodology (objects, classes); basic principles of OOP (abstraction, encapsulation, inheritance, polymorphism).

-Basics of graphic design
Knowledge of basics Adobe Illustrator and Adobe Photoshop, Figma.


QA Automation Engineer
Asferro/September 2019 – February 2020
Was part of a testing team in a worldwide high-end project aimed to provide cloud technologies for phone communications.Taking part in review and design tests.  Communication with the development team. Creation of test cases, designing and performance of tests, drawing up of bug reports.
I would love to become a part of the product company, to work on real projects where I can learn a lot as well as contribute as much of my time and effort as possible.
Position: Support
Category: Support
Experience: 1.5 years | English: intermediate


L1 support engineer (1 year). 
   Has experience with:
- working with logs (UNIX systems);
- monitoring tools: grafana, zabbix, kibana;
- incident/problem management system;
- Jira;
- Jenkins ;
- Oracle DBMS;
- SQL queries;
- Sharepoint, Confluence.

Other experience & knowledge:
Linux:
- Linux theory (UNIX and Linux. System administration handbook);
- basic commands ;
- Bash/Python scripting;
- problem solving skills.
Networks:
- OSI model and TCP/IP uderstanding;
- basic network configuration and mechanisms understanding.
Python basic knowledge:
- python theory (Mark Lutz "Learning python 5th edition",  relevant Stepik courses);
- familiar with python documentation.
Oracle Database/SQL experience:
- building sql queries;
- Oracle Database user experience.
VirtualBox and VMware experience:
- multiple VM's installation and configuration;
- virtual local network configuration.
Familiar with: Docker, Git, CI/CD concepts, Agile/Scrum, cloud technologies.

Relevant Coursera courses:
1. Introduction to DevOps;
2. Introduction to Cloud Computing;
3. Introduction to Agile Development and Scrum.
I expect to have the opprtunity to solve interesting tasks that will help to enrich my knowledge
Position: Support
Category: Other
Experience: 4 years | English: intermediate

Successful management of a team of up to 20 people.
Tournament Major CS:GO (role Replay)
Successful holding of more than 30 esports tournaments
Live Broadcast / Head of Replay Department

As a Lead Broadcast replay operator, I was responsible for managing the team, recruiting and training new members, implementing creative ideas and developing efficient workflows. I was also in charge of ensuring that technical issues were promptly resolved during broadcasts, analyzing team productivity and identifying areas for improvement.

Additionally, I set up and maintained the necessary software and hardware for the workspace and played a key role in the production of events. I communicated effectively with clients and customers, demonstrating a comprehensive understanding of the esports industry.

In my role, I worked with a variety of popular esports titles including PUBG, PUBG M, CS:GO, DOTA2, OverWatch, BrawlStars, Clash Royale, Free Fire, and Mobile Legends.

Head of IT Department

- Supporting client in business; 
- Communicating and solving user problems; 
- Troubleshooting -with website client;
- Supporting with billing;
- Troubleshooting with user accounts.
Open to suggestions from all directions.
Position: Support
Category: Support
Experience: 0 years | English: upper


LLC "SPE "BioChemTech Ukraine"

- Optimised gathering requirements about product. Automated net cost table.
- Planned and executed 2 visits at trade shows abroad for group of 4 people.
- Being a translator during working trips and meetings with potential and current suppliers.
- Designed and delivered a product that save forests from insect pests from ACAD model to delivery in Ukraine.

TD "AMT"

- Developed a database, to put and pull data to automate big chunk of work, with IT department.
- Worked with up to 45 orders at the same time on different stages, from placing order to reclamation.  
- Processed excel table that required data from up to 4 tables with up to 650 lines and 22 rows.
Position: Support
Category: Support
Experience: 1.5 years | English: upper


Meest Express
July 2017
July 2018
International Transport Consultant (July 2017 - July 2018)
- advice to the couriers
-customer problem solving
-monitoring and control delivery
Achievements:
 Acquired skills useful in communication
 Developed a skill of quick and effective information research, allocating
the main thing from big volume of data
 Learned to mediate conflicts and find common language with different
people
White Marketing Solution (August 2018 - May 2019)
Graphic Designer
- making design of logos for medical clinics
- making creatives for advertising
- exterior styling
Achievements:
 Acquired skills in Adobe Photoshop\Illustrator
 Developed a skill of quick and effective communication with customers
Plus EV
Communication Officer (September 2020 – June 2021)
- making shifts for employees
- establishing communication between different departments and customers
- document verification
Achievements:
 Acquired skills in Microsoft Excel
 Problem solving skill
Rocket Route
Data management specialist (June 2021- December 2021)
- data update, correction and verification against official sources
- Accuracy verification of aeronautical data on different platforms
- Compliance with Scrum methodology
- Creating georeferenced maps for WEB and Mobile versions of the
platform.
Achievements:
 Deepened knowledge with Excel
 Learned how to work with servers
 Learned a lot about the rules of the flight and the peculiarities of different
countries in aviation
Strikeplagiarism
Business development manager (December 2021- May 2022)
- sales software to educational institutions
- email marketing
- online trainings for users
Achievements:
 Deepened knowledge with sales industry
 Learned how to work with clients from different countries
JustAnswer.com
Category Moderator (May 2022- now)
- Manage open question inventory including closing duplicate questions,
re-categorizing and updating questions as needed
- Escalate Customer and Expert concerns and policy violations through
established reporting processes to appropriate support services
- Assist CS in reaching out to Experts on behalf of customer needing
assistance
- Handle sensitive personal data with the utmost integrity
- Special projects as needed to assist in improving Expert quality and Expert
acquisition
Achievements:
 Deepened knowledge with customer support industry
 Learned how to make trainings for newcomers
 Trained team lead skills
Position: Support
Category: Support
Experience: 0.5 years | English: pre


Mindy Teams Lutsk
2019 October - 2020 March
Responsibilities:
Work with foreign customers who develop programs for autopilot in cars
Found defects in a video fragment, for example, when the green light at a traffic light turns on, marked objects on the road, etc. Participated in meetings once a week, where we discussed the results of our work, productivity and what needed to be improved ( Agile approach)
Edit graphics and work with text.
Position: Support
Category: Support
Experience: 10 years | English: intermediate


More than 10 years of experience in a company developing software for FMCG companies in other positions:
-software engineer consultant
-tech lead engineer consultant
-configuration engineer (last position for now)

job responsibilities consists of:
-Installation , configuration software, developed by the company;
-Analysis and elimination of the causes of errors in the software (errors in software, SQL data, SQL jobs etc);
-Administration, configuration issue tracking and project management platform, including developing javascript code to automation some of the processes;
-Work with technical documentation;
-Support and consultations employees inside company ;
-Communications with administrators, developers, testers and other process participants for quick fix problems in our services;
-Some lite administration functions: configure IIS services: web, FTP, SQL;
Position: Support
Category: Support
Experience: 5 years | English: intermediate

I was often paid bonuses for my work
More than 15 years in the IT industry.
Customer/Technical support
QA Engineer
Product manager
Position: Support
Category: Other
Experience: 4 years | English: fluent


Most common tasks I performed during my career are connected with transportation and warehouse logistics: formation and processing of applications, route laying, control over transportation, working with documents and reporting.
Also I had a lot of experience in customer service and mostly I was engaged in building and maintaining relations with the company's counterparties and document flow control, working in CRM system and problem solving real-time.
My previous experience was related to humanitarian, non-governmental, non-profit organization where I learned the basis of supply chain and procurement using ERP software and SharePoint.
Right now I am opened to everything new. I know English well and right now in process of learning Spanish. I am a fast learner, communicative and adaptable. I am always ready to listen to the employer and more experienced colleagues in order to gain the experience and work more effective.
Position: Support
Category: Support
Experience: 1 years | English: upper


My experience consists of working in the field of Client support management - tourist and student services in travel agencies and an educational company as well as receptionist. I am looking for an opportunity to apply my skills and experience in an office environment where I can contribute to the effective functioning of the company. The Study.ua is the largest educational company in Ukraine with more than 15 years of experience. During my work, I have successfully opened visas for more than 300 students and sent them to study at the best universities in the world, as well as participated in the organization of group trips to study the language and was the head of trips. After a year of work, I became a mentor for new employees. I have been successfully working with the Embassies and visa centers of America, Great Britain and Canada for more than 8 years. Azur Air Ukraine is one of the top 5 airlines in Ukraine. The work of a flight attendant is universal, you are a lifeguard, a medic and a psychologist, and at the same time you provide a high level of service. This job has taught me stress tolerance, clarity, the ability to work in a team and with a large group of people, multitasking and the ability to react quickly.
Position: Support
Category: Support
Experience: 1 years | English: intermediate


My first work experience was as a sales assistant in the GAP store, Ocean Plaza shopping center. My duties included: communication with customers, advising them on the product and assistance in the selection of things and sizes.
He also worked at H & M, DREAM TOWN as a sales assistant.
After I worked in an electronic cigarette store, I have experience in working with devices, so I had experience in working with 1C. During the work he used Ukrainian, Russian, English.
I am studying international relations (online, it will not interfere with work). I have no problems communicating with people and finding a common language. I am a stress-resistant, non-conflict and maximally calm person.
Position: Support
Category: Support
Experience: 2.5 years | English: upper

I am from Ukraine but presently live in United Kingdom.
My previous experience was in the company Turkish airlines. I was working like line support , was working with calls of passengers and their requests for booking ,refund and other special requests . My working shift was 10 hours.
Position: Support
Category: Lead
Experience: 1.5 years | English: fluent

So,  after graduating from Pedagogical University and serving in army (Ukrainian ) for 6 years and having IT as a hobby, I managed to become 2nd line of Technical Support and remote/ temporary Team Lead for a support Team.
Achievements- 12 offices under Service-desk, which started to use our OTRS system within a 2 months after  administrating it and teaching them of how-to use it.
Creating development plans for junior engineers, who was joined the team recently.
Helping ( and in future maintaining permanently  )our  Team Lead  in product support team, cooperating with the customers and explaining them our point of view on the process of support.
While was in army as an air traffic controller- all helicopters landed successfully :)
MySQL, Linux, ITIL, Agile, SharePoint, English, wireshark, Networking, OTRS, Jira, CRM, Windows

•	Experience in Team Lead role for the Support team.
•	Agile oriented, good knowledge of ITSM processes/ ITIL.
•	Technical engineer/Product support, dealing with the hardware/software support for the end customer, using hardware in Lab-s, testing it, reviewing logs, etc.
•	Service Desk Administrator+ L1 and L2/Technical/Customer support with 3 and a half years of experience in Helpdesk system administration.
•	Dealing with the workflow of ticket lifecycle from 1st line to 3rd.
•	Managing customers/client requests via skype/chat/emails. 
•	Providing  trainings to customers on our system (OTRS). Good in incident management.
Профессиональный рост. Офис возле метро. НЕ банки. Командировки за границу. Адекватный менеджмент. Сложные задачи.
Position: Support
Category: JavaScript
Experience: 0.5 years | English: pre

When I am a sales manager, I completed a 5-month plan in 1 month.
My task was: 
- finding clients 
- communicating with clients 
- selling the product
Worked as an administrator and sales manager for 3 years
My duties were:
1) Get the product
2) Put up for sale
3) To advertise on all trading platforms on the Internet (OLX, Kidstaff, shafa, skylots, Instagram). I also set up advertising on Facebook
4) Communicating with clients (calls and in social networks) 5) Keeping a table in EXCEL
6) Meeting with clients and issuing orders
Front end
I have experience (year) in writing sites in HTML, CSS, Java script. At the moment I am studying Django
I have Python skills
I can drop my work in writing websites
Blockchain
I constantly take part in testnets, and it turned out to get a reward for participating in arbitrum, I also generated a lot of wallets for a higher probability of knocking out a drop
Active user in exchanges: Bybit, KuCoin, MEXC used to use Binance, but there is no need. I mean some buns
I use decentralized exchanges for staking coins on my crypto wallet. This is Aave, Uniswap on liquidity mining
I play P2E games. In which he knocked out NFT and allocations. I have a lot of experience in this. It happens that I live by it because I like it
I understand whitepaper projects that will be listed, or are already on the market and have distributions
Advertising
I have experience in setting up advertising in Google ADS, Facebook ADS Worked with accounts in social networks, transferred traffic to
Telegram and other social networks
Position: Support
Category: Support
Experience: 6 years | English: fluent

A highly organised and detail-oriented, confident, sportive, cheerful, resilient, vivacious and self-motivated person, good at establishing rapport with people from diverse backgrounds.
PC: Windows, Word, Excel, Google.
Booking systems: Gabriel, Amadeus.
Data systems: CRM; 1С: Accounting, 1С: Enterprise.
Languages: Ukrainian (fluent), Russian (fluent), English (advanced), German (pre-intermediate), Spanish (elementary).
Office manager, travel agent, content maker, administrator. Over 4 years of experience in educational settings in philological branch: Slavic and Germanic languages and literature; over 2 years of experience in a sports field activity with training students over pole dance and stretching; over 5 years of experience of a hotel administrator position; over 1,5 years of experience in call-centres providing support with booking and issuing tickets and over 6 years in wholesale and retail trade in clothing. Extremely motivated for career ladders goal.