lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support/success expert
Category: Support
Experience: 6 years | English: fluent

Building a Web3 marketing platform for customer support
Leading a customer support department for two years
I have 5 years of experience as a customer support agent working in web3. During this time, I have gained a great understanding of the web3 environment and how to best serve customers in a timely and efficient manner.
I am also experienced in managing customer inquiries and complaints, providing technical support, troubleshooting customer issues, and providing training to customers on web3 technologies. I am also highly proficient in creating and managing customer profiles and maintaining customer databases.
Furthermore, I have a strong understanding of customer service principles and practices, and I have demonstrated a commitment to customer satisfaction in my work. I have also provided excellent customer service training to new customer support agents.
Overall, my 5 years of experience as a customer support agent in web3 has enabled me to become an invaluable asset to my team and company. I would be a great addition to any customer service team.
I aspire to work in upcoming company with a team of professionals, who are passionate about mutual goal. I would love to have an opportunity to share and improve my experience, skills and knowledge.
Position: Customer Support/Success Leader
Category: Support
Experience: 11 years | English: fluent

I achieved great results in such international companies as APPLE, TURKCELL, GENPACT, CAMBLY... and also Start-Ups. I have outstanding experience in customer care/support. Furthermore, I am a hard-working, determined person when it comes to the work I am passionate about, and always open to developing myself and learning a new field of work.
I have 9 years of professional and 3 years of NGO working experience.
From the very beginning till the end, I took part in customers’ every possible journey. Achieved great results in international companies. 
Currently, I explore user needs, participate in user path and optimize experience, put forward suggestions for improvement of the products.
I'm looking for remote team leader or equal positions.
Position: Customer Support/Success Manager
Category: Support
Experience: 6 years | English: fluent


Experienced customer-focused professional with a proven 5+ year track record in
B2B and B2C customer-facing roles. Strengthened relationships with existing and new customers, provided technical support, and consistently achieved exceptional client satisfaction, particularly during my role as a Customer Support Manager. Now eager to leverage my proficiency in Customer Success and actively contribute to the company's growth.
Position: Customer Support/Success Manager
Category: Support
Experience: 4 years | English: upper


Experience in customer management over 3 years.
Languages - English, Ukrainian, Russian.
Tools - JIRA, HubSpot, iOS, MS Office, WebServices

Customer relationship management
Cooperation with developers and IT department for case solving
Problem solver with troubleshooting
Analysis of client activity
Position: Customer Support/Success Manager
Category: Support
Experience: 2 years | English: fluent


Hi there!

My role is a Customer Support and Success Manager/Team Lead.

I have experience managing a team of customer support representatives, developing and executing customer success strategies, analysing performance metrics, collaborating with cross-functional teams, and maintaining a deep understanding of my company's products and services.

In terms of the technologies that I have used in my role, I have worked with various customer support and success software tools, such as customer relationship management (CRM) software, help desk software, live chat software, and analytics platforms. Additionally, I have utilised communication and collaboration tools, such as email, instant messaging, video conferencing, and project management software.

Given my experience in customer support and success, I have transferable skills that could be valuable in a variety of roles. For example, I am well-suited for roles that involve customer-facing responsibilities, such as sales, account management, or marketing. I am a strong fit for roles that involve team management or project management, as I have experience coaching and providing feedback to team members, analysing performance metrics, and collaborating with cross-functional teams. Additionally, my understanding of your company's products and services could be valuable in roles that involve product development, user experience design, or technical writing.

I hope this information is helpful! If you have any further questions or would like more specific guidance, please feel free to let me know.
Position: Customer support , success manager , operation Team lead
Category: Support
Experience: 5 years | English: fluent


Dedicated Custormеr Service Representative motivated to maintain customer satisfaction and сontribute to comрапу success, Proven ability to establish rapport with clients and exceed sales quotes. Reliable and driven, with strong time Management and Prioritization abilities. 
With big experience in NUSTAY.com as senior customer support and in  EUROSENDER as Strategic Partnerships Manager.
Team lead in Rocket Delivery food 
French ,Hebrew arabic Native languages 
Spanish  intermediate
Fluent English and Russian,
English Russian Ukrainian _fluent.
French _hebrew_arabic Native languages 
Spanish_ intermediate
Position: Customer support/success manager, QA for customer support
Category: Support
Experience: 5 years | English: fluent


Working in Support for around 6 years. Have experience with Zendesk,Intercom,Twilio,Voico,Zoiper, Freshdesk, Freshchat. Like to learn new things and achieve the goals. Currently working as a L2 technical support representative
Position: Customer Support/Success Manager/Team Lead/Business Administration
Category: Support
Experience: 11 years | English: fluent

Management and Leadership: office space management, supporting IT developing for office, human
resource, strategy &planning, reporting, communications, cross-department cooperation, etc.
• Projects: office turnkey including implementing IT solutions, renovation, relocation, downsizing, etc.
• Real Estate rent: lease administration, leasing agreement assistance, etc.
• Operation Management: janitorial service, maintenance, emergency response, service requests, etc.
• Financial area: planning, budgeting, reporting cost optimization, etc.
• Business Development.
• Services Developing.
• Tender organization
For the past 18 years I have been working for CBRE company at Cisco account. And as business-focused person with the professional experience in leadership positions I did a successful management in 5 countries. The unique combination of business philosophy and entrepreneurial skills in Central Asia and Eastern Europe allowed me to promote a successful business approach, individual, corporate, innovative and creative. The result of this became positive Customer satisfaction score. 

After working for years in project management I successfully completed projects in CIS regions. I have advanced knowledge in developing scopes, keeping projects moving, submitting deliverables on time, and ensuring a seamless experience for all parties involved.
Moreover, the essential part of management skills is working with staff which involves being a relevant and empowering coach for them. As a result of this approach a series of training seminars was developed in CIS countries: 
Essentials of Facility Management
Key Performance Indicator as an index of success.
Budgeting (OPEX and CAPEX)
Coaching Culture at Facility Management, etc.

Nowadays, I am full of excellent experience, knowledge, skills, and desire, and have an opportunity to share them and increase my income. The areas where I can be useful and deliver qualified results/service are Project Manager, Sales, Customer Care/Support.
Work remotely
Position: Customer Support / Success specialist
Category: Support
Experience: 5 years | English: upper

Founded and conduct the YouTube channel of a company
International interaction with more than 40 companies (mostly Europe and ROW)
Creator of the monthly internal journal for the Team
If you ask whether I like cats, I'll answer that I prefer people. People still run this world. In my opinion, one of the best ways to improve a product/service is to listen to your client and technology, of course. Humans can always give you some feedback in which you can find your answers. But for me, it is really important to make people happier after communication.

My experience:

Ecosoft SPC LTD, Irpin – KAM, international sales
October 2021 - present

- Daily communication with more than 40 companies in Europe and the rest of the world
- ERP - Microsoft Dynamics NAV (Navision)
- Coordination between production and client
- Working with the compliances.

K.tex LLC, Irpin – Marketing / PR specialist
March 2019 - October 2021

- Daily communication with clients via Social Media, YouTube and Google etc for 3 years.
- Preparation of media materials including YouTube, conducting 2 accounts on Instagram and Facebook
- Process requests from Sales Department
- Script development for sales managers
- Email marketing
- Conducting online & offline webinars and speeches
- Interactions and preparation of articles for the profile magazines

K.tex LLC, Irpin - Sales Manager 
February 2017 - March 2019 

- Full-service cycle including ordering, logistics, documents, etc.
- Improve the Customer Experience by working with complaints
- Key Account Management 
- Work with partners from Turkey, France, as well as Ukrainian companies 
- Cooperation with the Ministry of Defense 
- Coordination of the experimental production and the first export to France
Position: Customer Support Supervisor
Category: Support
Experience: 3 years | English: upper

Learned a lot of new for me and showed myself a confident, proactive, and result-oriented. Performed the update of one of the training courses mostly on my own.
Won yearly nomination for being productive :)
Master's degree in psychology.

In total, 3+ years of experience in an international IT company that provides domain name registration, web hosting services and SSL certificates. 

Starting with the position of Customer Support Representative, my responsibilities included the provision of technical support to customers around the world, e.g. answering questions, assistance with the products and services of the company, effective troubleshooting and resolving issues related to client's services; dealing with customers feedbacks (positive and negatives ones); working with information resources (both internal knowledgebase and external sources e.g. google for additional info on the matter).

Besides, I used to work with our clients on Social Media (Twitter, Facebook, Instagram - both public posts and via DM) on company's behalf. 

During the last 1,5+ years, I have been working as a Supervisor in Training Center team. The first and main task to mention is Supervision delivery: working with newcomers, lectures preparing and delivery, conducting 1-1 meetings (performance review and feedback delivery), working with internal documentation, general organization of supervision workflow and coordination with colleagues. 

The current project I am working on is Training program revamp which means: we developed new Step-In program implementing CJM approach; started developing lessons using authoring tools such as Articulate360 (Rise/Storyline). To organize our workflow, we use the main principles of Scrum framework on a daily basis: use Jira board to track tasks; plan sprints; regular catch-ups (daily meetings); retrospective meetings to analyze what was done and how it can be improved and so on.
I like working with people and share my experience with them so I'd rather prefer the job related to some training activities. 
Don't want to start with Customer Support Agent position again so looking for something new. 

Looking for 5-day working week without night shifts with days off on weekends and state holidays.
Position: Customer Support Supervisor, Customer Agent, Team Leader
Category: Support
Experience: 3 years | English: fluent

Skilled and passionate young professional with 3+ years of experience in journalism and over 3 years of experience in customer support. Successfully worked under continuous pressure while delivering the best results. 
Oh, among that, I actually studied Business Communication in English before putting my skills to use. :)
Customer Support Representative , HEXA 
Kyiv, Ukraine
- Was rapidly promoted to the position of Shift Team Leader with a KPI of 0.
- Worked well independently and on a team to solve problems and crisis situations.
- Assisted customers via messages, Emails and phone calls in English.
- Provided superior customer service to 200+ clients daily by addressing all questions and concerns.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Successfully trained and supervised 20+ new employees in 6 months span.
Seeking to use my fluent English and my advanced Communication Skills to effectively serve your company. Dedicated, hardworking and committed to becoming a valuable team member. I must say, I would prefer to exclude night shifts from my schedule.
Position: Customer Support Supervisor. VIP account manager. (iGaming)
Category: Support
Experience: 2.5 years | English: upper

1) Effective Communication: Proficient in engaging with players through various channels such as Live Agent, Zendesk, and Intercom.
2) Platform Administration: Detailed knowledge of the platform admin based on Softswiss. Additionally, familiar with back office systems like Everymatrix, Aleac, The Mill Adventure, and others at a basic level.
3) Training and Quality Assurance: Skilled in creating informative and user-friendly educational materials for both customers and support team members. Experienced in conducting trainings to enhance the skills of customer support representatives.
4) Regulatory Compliance: Knowledgeable in KYC, AML, and GDPR regulations within the iGaming industry. 
5) VIP Account Management: providing personalized and high-quality support to VIP clients.
6 months - customer support representative (iGaming)
1.7 year - Customer Support Team Supervisor (IGaming = internal support + outsourcing).
Operations: chatting with customers, emails, KYC, Payments, Antifraud, Team management.
10 months - VIP account manager.
Customer Support QA specialist. Coach at iGaming. KYC/PSP specialist.
Position: Customer Support/ Support Team lead
Category: Support
Experience: 5 years | English: fluent


Support Team Representative
February 2018 – December 2021 (3 years 10 months)
UVOTEAM 
IT
This position taught me to define and meet customer’s needs, find common language with different types of customers, understand and explicitly broadcast company’s goals. I quickly learned how to adapt to fast-paced environment and to be flexible to all the innovations.

Support Supervisor/ Team Lead
December 2021 – present time (1 year 8 months)
UVOTEAM 
IT
I have learned how to organize the workflow efficiently and keep the spirit of my team on the highest level. This position taught me how to be proactive, take responsibility for my decisions and troubleshoot literally anything. Also, I learned how to complete much different work like KPIs and other analytical tasks in a short time. The strongest skill I gained, I believe, is to be a leader and find common language with any person I meet.
Position: Customer Support, System administrator, It, sys.admin suport, Service Enginer, It Manager
Category: Support
Experience: 11 years | English: intermediate

I can be proud of the fact that for a long time I provided high-quality and reliable service. Introduced new technological solutions and benefited the community in which I live.
I am an active, flexible, communicative, сreative , quick learner individual. I have 20+ years of IT experience, 14 of them as an entrepreneur.
 Help with relocate. Build infrastructure from zero.
- Installation, setup, support, troubleshooting –
Windows , Windows Server 2000-2019,RDP,AD,
DNS, DHCP, NAT, VPN, VLAN, group policies
- Problem-Solving and Administration.
- Networking and Cloud, Hyper-V, VmWare, AWS.
- Basic knowledge of macOS and Linux
- Security and Monitoring.
- IoT/Mobile Device Management.
- Group project management. Involvement of
external specialists.
- Category B driving license.
- Polish and Ukraine entrepreneur.

2022-2023 System Administrator Lider-IT Wroclaw. 
2008 – to 2022 It-outsourcer. Owner of the company "Kit-service". Ternopil (Ukraine). www.kitservice.com.ua 
Sale, repair, maintenance of computer equipment, office equipment and networks.
Security and support for small companies 50+. 
System administration of Windows servers and network infrastructure. VDC 
Development and configuration of crypto mining systems. Building a mining center. 
Design, installation, configuration, support of computer networks and Hikvision video surveillance.

2004 – 2008 Engineer of the "Avenir" service center. Ternopil (Ukraine).
Completing, repair and maintenance of computers, office equipment.  Technical support for clients and companies. 

2002-2005 Seller and network administrator. "Trade Lane" company. Ternopil (Ukraine). Network and Windows Server Administration.
2022-and now Lider-It system administrator, open Polish entrepreneur.
Position: Customer support / system support analyst
Category: Support
Experience: 10 years | English: fluent

Language skills: 
- Ukrainian (native)
- Russian (bilingual)
- Spanish (advanced)
- English (advanced)
- Italian (basics)
Work experience: 

System Support Analyst
September 2022 – Present
Workforce management & HR solutions.
Customer support. Help Desk. Pre Deployment testing.
Salesforce.

Social Media Company
Team Lead
Nov 2020 – July 2022
Mentoring trainees. Making onboarding easier for new colleagues and helping other coworkers to improve their results. Area: content moderation and client support.

February 2020 - Present
Social media content moderation and customer support.
Working with ZenDesk, administration panel, checking posts made by users.

October 2014 – January 2016
Support manager at LearnThatWord (a website for English language students).
My duties:
• worked as a part of the support help-desk team.
• conducted recruitment efforts on LinkedIn.
This position demanded the continuous use of English.

March 2013 – October 2014 
Moderator of webinars (later - project manager)
My duties:
• moderation of webinars (technical support and assistance for trainers);
• online consultant (JivoSite, Ammyy);
• content management;
• email marketing;
• maintaining a database of clients.
My work was in Russian and Ukrainian.


2013
Content manager, site-administrator at a directory of mobile phones. 
My duties:
• moderation of forum;
• moderation of ringtones;
• content management
My work was in Russian and English.


May 2012 – March 2013 
Assistant of internet-marketer in the IT-company, working on a time tracking software for office and remote employees.
My duties:
• maintaining a corporate blog on Wordpress (preparation of articles on topics: work efficiency, time-management…); 
• maintaining of company's pages in social networks (Facebook, Vkontakte, Twitter, Google+);
• copywriting, rewriting (press-releases, articles, reviews);
• cooperation with bloggers, journalists;
• email marketing;
• activity on discussion-forums, social networks; 
• other activities to promote our products and increase traffic; 
• analysis of advertising effectiveness (Google Analytics, Yandex.Metrika). 
My work was in Russian, Ukrainian and English.
Наразі я проживаю в Іспанії. Часовий пояс GMT+2.
Position: Customer support team lead
Category: Support
Experience: 8 years | English: fluent

My previous company Webhelp opened new office located in Lviv. I was one of 3 people chosen to be relocated for 3 months to help with project development in new location. Gathering initial team, supporting and teaching them, positive approach have given great results. Initial group that was chosen to work there as support agents, mostly, now work as team leaders in other companies.
Currently working at WIX, Ukraine. More than 7 years of experience as Team Leader with team of 12-16 subordinates. I’ve been working with different people, know how to get right with troublesome people, know how to convert negative things into positive. I have experience working with groups up to 20 people (training, presentations).
Have previous experience as an agent serving phone calls/chats/emails, was senior agent with extra tasks, has been a trainer for online chat task with examination of English language level.
I know all possible stages from agent to team leader position from my own experience.
Overall experience in customer support is 8+ years.
Additionally gained experience in risk&fraud, legal and billing fields while working at Wix.
I’m looking for an interesting project that will give me opportunity to gain new skills and face new challenges. Ideally, I’d like to keep working with team up to 10 people, in my opinion it’s a good number that can combine quality and quantity and keep a good level of productivity.
P. S. I am not looking for the agent/expert position. Please don’t offer late evening and night schedules. Thanks for understanding.
Position: Customer support team lead
Category: Support
Experience: 3 years | English: fluent

Client servicing via online chats, emails and social networks; 
Advanced PC user;
Good communication skills and
personal approach, ability to work in different languages;
Experience in solving technical and financial difficulties of users and getting  feedback for the purpose of further communication.
GR8 Tech | 2020 - present

Client servicing in sites and social media;
Working with the CRM Database;
Working with Salesforce, Zendesk, Jira, Slack;
Analysis of user requests in order to improve and facilitate their experience in the site;
Technical, financial and KYC support of users;
Monitoring of junior colleagues work.
Flexible schedule is welcome.
Position: Customer support team lead
Category: Support
Experience: 1.5 years | English: fluent


I have a total experience in customer support for over 3 years, and experience managing an international remote team for 1.5 years. My duties include onboarding, mentoring, development and management of agents' KPI and QA.
Position: Customer support team lead
Category: Support
Experience: 9 years | English: fluent


September 2013 - now: Private tutor of English and German languages for kids, children and adults 

August 2016 – April 2017: Sales Manager 
Duties included: 
-promoting the organization and products among foreign clients; 
-providing clients with consultancy services, telephone calls;
-meeting planned sales goals;
-planning and implementing sales strategies;
-providing daily report of field sales success. 

February 2018 – May 2020: Customer service manager 
Duties included: 
-communicating courteously with customers via online chat;
-providing clients with consultancy services;
-providing help and advice to customers regarding our services;
-investigating and solving customers' problems, which may be complex or long-standing.

May 2020 - now: Customer support team lead
Duties included:
-effectively manage a team of support members;
-take part in onboarding of new team members;
-employee training;
-monitor and optimize team members' performance;
-participate in projects to improve our products and optimize our clients' experience;
-monitor users' issues in all environments to solve their problems.
I would like to have Interesting and challenging tasks, competitive salary, opportunity for training and professional growth within the company. No night shifts.