lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Operations/Delivery Manager
Category: Project Manager
Experience: 6 years | English: fluent

- Proven track record of completed software development and implementation projects (up to 25 FTE, annual revenue of 2+ mln USD);
- Up to 8 projects were managed simultaneously;
- Implemented and optimized delivery processes incl. workflow automation;
- Delivered several consulting projects (management structure, Agile transformation, product marketing strategy);
- Developed and implemented HR and software delivery strategies.
Operations Management, Project Management, Business Analysis, Product Requirements Management, Software Delivery Management, Resoucing, Team Startup, Distributed Team Management, P&L, Agile Consulting, Scrum, Expansion/Growth of the company, Client facing on C-level.
COO/Operations Management/Software Delivery Management role

Options:
- Taking a leadership role in the existing company;
- Opening a new location/R&D center for software development company from scratch (including but not limited to strategic planning, office space, hiring, business processes, quality management and continuous improvement system).
Position: Operations/DevOps/Support Engineer/Team Lead
Category: DevOps
Experience: 11 years | English: fluent

Built Support department from scratch
 Hiring process
 Escalation point
 
Created Processes, KPIs, Monitoring (icinga, SNMP, active checks)
Took active part in planning and implementing the move of the infrastructure to AWS
Costs optimization

Automatization of processes:
 -Deployment
 -Monitoring
 -Reporting

Owned and Continuously Improved:
 -Deployment speed
 -Failure rate
 -Time to recovery
 -Monitoring
 -Custom reporting, other scripts
Linux, FreeBSD;
Amazon Web Services, Google Cloud Platform, OpenStack;
Git, CVS, SVN;
Shell scripting, Python;
ELK (Elasticsearch, Logstash, Kibana), Grafana;
Continuous delivery;
Jenkins, Teamcity;
Ansible, Puppet; Docker;
MySQL, PostgreSQL, Oracle, MongoDB;
Mobile Advertising, Demand-Side Platform (DSP);
Jira, Confluence;
Billing systems;
VoIP, SIP, H323;
ITIL v3 certification;
Position: Operations Director
Category: Support
Experience: 6 years | English: fluent

1. Customer Experience process improvement along with VOC program implementation. Shift to a Customer Centric Culture. As a result - CX metrics increase by 10-15 points in 1,5 year.
2. Transformation of Quality Assurance program aligned with international compliance and marketing rules, set competitive quality assurance standards over customer experience services. As a result - recognition by Benchmark Portal as a Top Rate Call Center, AppEsteem certification.
7 years of working experience in IT Operations, IT Support Quality Assurance, Service Excellence, Customer Experience, Project, Risk and Reputation Management.
Expertise in managing ground level operations, handling multiple departments and teams.
Strong communicator with good influencing skills, ability to drive the team effectively at all levels.
Proactive decision-maker along with putting together comprehensive solutions for business strategy.
Drive process improvements, change management.
Passionate in creating an exceptional service experience to customers, in order to increase customer satisfaction and loyalty, customer retention and generate new sales.

Customer Experience Specialties:
- Customer Experience Strategy implementation
- Customer-centric Culture 
- Net Promoter Score implementation
- Customer Effort reduction
- Customer Engagement
- Customer Loyalty program
- VOC program

Quality Assurance Specialties:
- Quality Assurance Strategy implementation
- Compliance Strategy implementation
- Quality Assurance programs for multiple directions
- Reputational Risk reduction 
- Financial Risk reduction
- Quality of Service Delivery
- Service Metrics Improvement
Looking for an interesting project to create or improve exceptional service experience to customers.
Position: Operations Director
Category: Other
Experience: 6 years | English: upper

Recent Achievements: 
In 2022, amidst the crisis conditions of war in Ukraine, I successfully established the company's representative office. 
______
Implemented an automated Contract Lifecycle Management system to enhance the effectiveness of remote operations. 
______
Business process management was integrated into the project structure.
As Operations Director, I drive strategic goal 
achievement through efficient planning, 
action coordination, and decision implementation.

BASIC INFORMATION

Operations Director with 6 years of project experience. From practical experience, I deeply understand the company's operating processes. At the Kyiv-Mohyla Business School [kmbs], I have reinforced my knowledge regarding the interaction of internal company systems in connection with external supersystems. My practical experience has given me knowledge 
in business planning and the creation of financial models. Throughout my career, I have gained valuable experience 
in collaborating with government and military structures.
______
Regarding company staff management, I have experience in coordinating departments with 5-12 board members and managing teams of 10-50 employees and freelancers. I am skilled in handling disputes, resolutions, and conflicts between business participants. Additionally, I place significant emphasis on shaping the corporate culture and integrating it into the products, services, and company communication.
______
I have 3 years of experience in implementing international projects, with financial responsibility of €50k - €400k. To increase business efficiency, I focus on business process improvement and automatization. My goal is to achieve the planned financial indicators.
I am searching for a company for the next 3-5 years of my career. I aspire to find a place in an ambitious environment focused on achieving outstanding business results.
Position: Operations Director
Category: Other
Experience: 7 years | English: upper

- launching an "intern school" in collaboration with KAMA and other sources of the "new blood";
- providing the daily functioning and comfort of the office space (for about 130 people);
- fundamentally restructuring the agency, launching and establishing the workflow within the new structure.
Operations Director with 7 years of experience, additionally performed the duties of Administrative and HR Director in an international advertising agency.
Functions:
coordination of the work of all departments of the organization;
adjustment of processes in the company;
finding a way out of crises;
increasing the efficiency of the organization's indicators.

Operation Director McCann Kyiv.
(September 2015 - present)
Added features March 2022:
- remaking the logistics of the agency operations to adapt to the new reality;
- developing a plan to resolve the crisis situation and putting it into action;
- making arrangements for helping the employees to find new jobs (e.g., in other offices of the network);
- working on employee motivation in crisis.
Functions till 24 February:
- controlling the efficient use of resources on projects;
- introducing Basecamp for easier and more efficient processes;
- fundamentally restructuring the agency, launching and establishing the workflow within the new structure;
- recruiting a team of Operations Masters for the new system and training them to work under new conditions;
- constantly working on updating the freelancer's database;
- coordinating the work of all agency departments at status meetings with other department managers and the CEO;
- formally establishing cooperation with specialized creative resources (Shutterstock, Adobe fonts, etc.);
- resolving and preventing conflict situations;
- creating agency workplace policies.
Also duties of the HR Director (April 2021 - present):
- creating the HR department structure and recruiting personnel for the department;
- launching employee development programs: implementing the 1-to-1 system, the employee evaluation system with a motivational program, etc. 
- creating and maintaining the HR budget for the whole agency and controlling the HR department budget in particular;
- organizing parties for the agency, both at home and abroad;
- developing the logistics for finding new employees, onboarding, etc;
- launching an "intern school" in collaboration with KAMA and other sources of the "new blood";
- putting into operation the employee training and education system.
Additional functions of the Administrative Director (March 2018 - present):
- arranging office relocation (for about 130 people);
- providing the daily functioning and comfort of the office space;
- preparing and controlling the administrative budget.
Position: Operations Director, COO, General Manager, CEO, Managing Director
Category: Other
Experience: 11 years | English: fluent

Systematization of core business has been done and implemented based on the analysis of core business processes and critical view to Company Organizational Chart. As result the Company received optimal Organizational chart with all the roles required to fulfill core business service together with clear and detailed Service creation schema that links role name, all role deliverables (final results expected) and measurements that measure end result of the role (individual and team) to make sure the service is delivered to the Client on time, in full scope and with required quality.
In addition, operations strategies were identified together with core teams by conducting assessments, performance reviews, capacity planning, cost/benefit analysis, defining the client’s requirements, establishing KPIs and quality standards. Compensation and benefits systems for employee were developed and implemented.
Experienced General Manager with a demonstrated history of working in the logistics industry/finance industries. Successful results were achieved in building & development main and the biggest production office of the group. Goals setting and maintaining IT, HR, Training Center, Quality Assurance, Customer Service and Freight Audit Operations teams. Strong consulting and coaching professional skilled in Management, Business Organization, Business set up & development in Ukraine.

• Managing all the activities of Ukrainian office autonomously
• Conducting budgeting, financial and economic analysis, returns, statements, balance-sheets etc.
• Developing and grounding business partners’ relations 
• Developing and reviewing business strategy 
• Efficient operational processes were launched, documented (SOPs, BPs, etc), measured (statistics) and constantly improved via quality management (CAPA) process
• Mentoring employees, including management teams
• Recruitment and HR processes tuning and developing according to business needs
• Implementing learning&development as an integral part of corporate culture and processes
• People management, developing motivational plans, coaching

Current roles: Advisor to the Board, Business consultant and Coach, General Manager/Director.
Position: Operations Director / Product Manager / Compliance Manager
Category: Other
Experience: 11 years | English: fluent

-	Managing Business Resilience process for the Company globally during COVID-19 pandemic
-	Setting Compliance for the major Company Clients and keeping 100% Compliance Status continuously 
-	Creating a Business Resilience process for the Company globally, including the creation of the full pack of the business resilience documentation, arranging staff awareness and business continuity plans testing
10+ years of experience in IT Outsourcing Company working in different areas. Working Experience includes: 

-	Managing Business Resilience process for the Company globally during COVID-19 pandemic
-	Creating a Business Resilience process for the Company globally, including the creation of the full pack of the business resilience documentation, arranging staff awareness and business continuity plans testing
-	Setting Compliance for the major Company Clients 
-	Support of ISO 27001 audit
-	Leading Core Operations Team for the major Company Clients
-	Managing Background Check (Employees screening) team
-	Managing Office Administration Team
-	Review, analysis, and negotiations of the contracts with the Clients 
-	Invoicing process arrangement and control

I’m looking for positions in IT Companies in the following areas:

-	Operations
-	Compliance
-	Product Management
Interested in both: Outsourcing and Product Companies. I would like to review vacancies relevant to my work experience and other areas as well (such as Product Management)
Position: Operations Engineer
Category: DevOps
Experience: 1 years | English: fluent

- Maintaining and improving CI/CD pipelines
- Collaborating with infrastructure and development teams to improve the products and processes
- Performing maintenance (monitoring and support);
- Automating as much as possible
In my previous work, I created and maintained ansible playbooks for provisioning. For the monitoring, I mainly used prometheus, different exporters and grafana to create dashboards. For the CI/CD pipelines, we mainly used jenkins.
Position: Operations Engineer
Category: Business Analyst
Experience: 7 years | English: fluent

Co-author of patent in Fraud preventions technology.
OCA Certification.
Power BI implementation, building dashboards and visualizations.
Advanced MSSQL, Oracle SQL. Certified OCA.
Basic Python programming.
Advanced Excel.
Very good communication and presentation skills.
.
Position: Operations Engineer
Category: Support
Experience: 3 years | English: fluent


So, to sum up I had a chance to work as an IT Sales Manager, Account Manager and Technical Support Engineer.

This mostly involved regular CS tasks like communicating with client, keeping the documentation up to date, interacting with Incident and QA teams etc. In addition to this, as a Technical Support Engineer I had to partially cover QA Manual daily routine (troubleshooting, bugreporting, raising/escalating JIRAs, looking into Orcale db and so on).
Well, I'd prefer to keep myself away from sales tbh.
Position: Operations Engineer / Customer Support
Category: Support
Experience: 4 years | English: fluent


Early 2016 I started as a Customer Support Representative in a web hosting company.
Mainly I worked with domain names, but around a year after starting there, I took over more complicated hosting-related responsibilities. As my additional task in that time I was an infospace coordinator in the department, handling creation and update of both internal and external documentation.

In early 2018, I worked abroad as a Subject Matter Expert (Latin America). This was a brief business trip, for a total of three month.

Since coming back to Ukraine, I passed additional training and overtook the responsibilities of a Team Leader. For around a year I've been managing a team of around ten representatives of different skills, experience levels and background.

In 2020 I've decided to leave and challenge myself at a more tech-oriented position - a Support Engineer at a high-profile fintech company. Since then I've been working as a Support Engineer / Python Scripter / Dev integrator in a couple of Fintech companies.
My responsibilities there were mostly maintaining of client and demo environments - technical investigation of product issues, communication with clients and the Dev team, some Python scripting and general Linux troubleshooting.
Position: Operations Engineer (DevOps)
Category: DevOps
Experience: 5 years | English: intermediate


August 2019 - July 2021
Operations Engineer
Configuration Management: wrote Ansible roles for provisioning OS configuration and performing deployments;
CI/CD: wrote GitLab-CI pipelines to run deployments and provisioning, used Jenkins declarative pipelines;
Containerization: ran applications in Docker and Docker Swarm, wrote Helm charts, configured a Kubernetes cluster (AKS);
Linux: supported servers with Ubuntu and Amazon Linux;
Monitoring: configured Prometheus and Grafana to collect metrics from Linux and Docker, set up an APM server to monitor Java application;
Logging: deployed ELK stack to collect logs;
Nginx: supported Nginx web servers;
Infrastructure as a code: wrote Terraform scripts to create resources in AWS and Azure;
AWS: created from scratch infrastructure for the web applications, using ECS, RDS, S3, CloudFront.

September 2017 - July 2019
Systems Engineer
Configuration Management: wrote Ansible roles for provisioning OS configuration and performing deployments;
CI/CD: wrote Jenkins Declarative pipelines and Shared libraries, configured GitLab-CI pipelines to run deployment tasks, provisioning tasks, tests, etc.;
Scripting: used Groovy to extend Jenkins functionality, wrote git-hooks with Bash;
Git: used Infrastructure as Code approach and code review practice with git and GitLab;
Linux: performed support of dozens of Oracle Linux 7 servers;
Containerization: ran applications in Docker, created Helm charts for Kubernetes;
Security: ran vulnerability scans against docker images and operation systems using OpenSCAP and Anchor engine;
Provided technical support for an e-commerce platform, based on Hybris.
I'd like to find a place to increase my experience in Kubernetes and AWS. I'm fascinated by open-source conception and stick to use this kind of software. I always value a professional, friendly team and make efforts to become a part of it. Nevertheless, I feel pretty comfortable working alone or from a remote.

Please note, that the position of the support engineer is definitely not my cup of tea.
Position: Operations/Engineering Manager
Category: Support
Experience: 11 years | English: upper

Have built several application support L2 teams (distributed across the Globe) from scratch.
Onboarded tens of applications for 24/7 monitoring, incident and problem management.
Currently I've been managing several application support L2 teams (part of SRE teams) which main responsibilities are 24/7 monitoring, incident management, and problem management.
I've got strong logical mindset, excellent soft skills, tech savvy and I am always result oriented.
Position: Operations/ Facilities manager
Category: Other
Experience: 11 years | English: upper

Described in my CV
I have wide background at different administrative and operational processes, problem solving, working with people and in the team.
Looking for new opportunities as Operations Manager, Head of Facilities, Senior Office Manager, Head of Logistics, Warehousing.
Position: Operations / Facility / Administrative Manager
Category: Support
Experience: 11 years | English: upper

Successfully performed the tenders, managed the budgets, defined the suppliers of the respective services
	Managed the Budget up to UAH 12 mln with great deliberation
	Good team spirit and mutual understanding reached within the team

	Customer transition phase completed successfully
	Effectively lead a team of 15 employees
	Recruited and manage UAH 1,5 mln a month budget
	Performance of the Account Business Plan is ensured through the budget management and baseline establishment
	Customer transition project in Russia

	Successfully renegotiated all the contract prices for all the residences rented from the last year in the KYI Premises List. Around CHF 2368,2 saved per a month
	The brokerage fee renegotiated down to 40% instead of 50% initially set up
	Two assistants, the technician and 15 cleaners supervised with respect and dignity. Good team spirit and mutual understanding reached within the team
I’ve built my career in a variety of roles and have proven background in operations / facility / contracts / risk / budgeting / preventive maintenance, project & people management, so I feel my diverse skills and qualifications will make me an asset to your company. I have held management positions in international companies such as CA IMMO, ICRC, CBRE, WIX (real estate, facilities management, NGOs and IT) where I have had the opportunities to handle big volume projects with many success stories to my credit.
Contributing to the challenging projects, operations processes set up, team management, networking.
Position: Operations, Head of Sales Operations, Sales Team Lead, Head of Operations, Project Management, Business Consulting, Change Management
Category: Other
Experience: 6 years | English: fluent


Currently looking for the place where I could implement my freshly acquired knowledge in project and operations management, that together with previous experience and enthusiasm could improve the strategy and execution of reaching the goals set by the company in a more effective way. 
My working experience includes: 
* Head of Language Sales Direction. Jan 2017 – Present
- Improving an organization’s market position and achieving financial growth;
- Analyzing existing approaches to the development of business and making changes where appropriate;
- Working closely with members of the team to identify sales opportunities as a result of market changes;
- Interviewing new members of the team;
- Setting up meetings with prospective customers to sell the company’s products and services;
- Implementing sales incentives to drive sales performance within the team;
- Acting as a key contact for large customer accounts;
- Working with the marketing team to devise marketing materials and tools to support the business development initiatives;
- Defining long-term organizational strategic goals;
- Building key customer relationships;
- Identifying business opportunities for the partnership with other companies;
- Negotiating and closing business deals and maintaining extensive knowledge of current market conditions;
- Monitoring customer satisfaction with existing clients to ensure service delivery.
* Sales Manager. Sep 2015 – Jan 2017
- Maintaining and increasing sales of the company's products;
- Reaching the targets and goals set for the area;
- Establishing, maintaining and expanding the customer base;
- Servicing the needs of the existing customers;
- Increasing business opportunities through various routes to market;
- Collecting customer feedback and market research;
- Keeping up to date with products and competitors.
I'd prefer to take care of the managerial part of the process, working with a team closely and be able to implement my ideas having enough space and responsibility. 
I'd like to join a company with a non-Soviet way of running business, with a functional and not linear organizational structure, where every employee is aware of and equally respected and appreciated for the input he or she makes on following the common strategy and reaching the goals of the company.
Position: Operations/Integration Engineer| L3 Technical Support Team Lead
Category: Support
Experience: 4 years | English: fluent

I can build the team from scratch and create all business processes according to company's SLA.
90% retention
Hiring, Interviewing, Onboarding
L3 Technical Support Team Lead
Integration Engineer 
Application Engineer
Interesting challenges