Position: Head of operations
Category: Other
Experience: 11 years | English: upper

1. HR(Holding+ UA)Result: established base for head count and key HR business processes. New Head of HR. Relationship with all employees of the company are registered. Tax and seniority accrued
2. Management CIS
Result: royalty payment plan. Cost optimization. Recruitment through the HR Department. Working with Related parties
3. Bonuses and compensations Holding + Regions
Result: KPIs are focused on performance and are no longer formal. Bonus policyimproved
4. Prepayments refund
Result:refunded 100+ kEur
5. Processes optimization in Treasury(Holding+ CY)
Result: reduce of cost for banks and payment systems commission up to 30% per year. Map of banks developed for payments in terms of the amount of payment and cost of fee. Head of Treasury assigned
6. Fixed assets accounting organizationResult: accounting covers all expenses of the company for fixed assets. Established responsible specialists. Automation of processes in 1C and other databases (LAN Sweeper, Net box, HiBob). Data exchange between databases is established
7. Trading audit (sports betting)
Result:margin raised up to 0,1 %
Oversee and coordinate Risk management activities, trend of potentially fraudulent activity
Manage, develop and empower the team. Proactively lead supervision, coaching and mentoring of junior staff. Establish and assign goals, evaluate performance
Operate with high focus on building, maintaining and developing relationships with other regions and teams. Expanse audit scope in UA, Europe, CIS, Mid Asia
Work closely with executives/C-suite teams, operational management. Offering insights related to operational improvements. Tactical support to implement ideas
Identify process bottlenecks and operational risks. Integrate company values into business processes and performance and add real value
Design standardization or similar approach of separate processes in different regions. Design and implement BP optimization, turn changes into system processes 
Work on multiple projects simultaneously. Successfully manage projects from beginning to end, from the big picture to the minor details
Oversee the operational aspects of the projects, planning, preparation, tracking and ROI\KPI\OKR attribution
Achievements: 1. Reduced cost of banks and payment systems fee up to 30% per year. Developed list of banks to reconcile bank fee depending on amount paid % from amount or top cap. 2. Segregation of duties build in HR processes. Relationship with all employees of the company are registered. Cut 90% spends of counter parties in research, rerouting, hiring, merchandise and gifts, and other services. Most of them marked as related parties. No more cash payments. 3. Projects delivered in time with above expectations assessments. 4. My portfolio contains dozens projects and insights

Develop and implement the operation plan (OP), engaging the team to drive the vision. Lead operate change management processes and deliverables of a large and smaller projects
Leverage best practices knowledge and expertise in the development of organizational standards and policies encompassing operational change management, goals, and activities
Develop, implement, and manage KPI, metrics, and reporting methodologies to measure the performance and improvement of operational activities
Manage projects through Project Management Life Cycle including Planning, Execution, Control and Delivery of projects
Adhere with delivery processes and programs.