lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support
Category: Support
Experience: 2 years | English: fluent


John Snow Inc, Software Engineer Consultant
                January 2022 – Current
• Currently working on developing a feature for vehicle management in
USAID-DHA JOps system.
• Prepared a WordPress website for the communications team in the DHA
project funded by USAID.

Languages used: Wordpress, NodeJS, NextJS, Postgresql

Chewata Sports Betting, Technical Support Specialist
                January 2021 – Currently
• Giving trainings and showing the system to cashiers.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

John Snow Inc, Software Engineer Internship
               July 2020 – Nov 2020
• Migrated angularJS project in to angular
• Fixed postgres SQL backup error in to the newer version.

Languages used: angular, angularJS, Postgresql

John Snow Inc, Software Engineer Internship
          July 2019 – September 2019
• Implemented data structuring in MYSQL database
• Prepared final project documentation for two projects done for Ethiopian food
and medicine monitoring company under the USAID DHA fund.
• Prepared user manuals for finalized projects in DHA.
Looking for the opportunity to expand my learning, put to use my skills and experience, work in a team that is inclusive and an environment that helps propel my growth beyond the job descriptions.
Position: Technical Support
Category: Support
Experience: 5 years | English: intermediate

I am an engineer with five years of experience. I have worked with clients in Europe, Asia, Latin America, and Africa. My experience includes development, networks and data centers, technical suppor
SOFT SKILLS
Communication, teamwork, adaptability, problem-solving, time management, leadership, and emotional intelligence are some of my soft skills
• linkedin. com/in/kyrylokholodov/
• Pragmatic Play company ( 2 yr 1 mo )
-as Shift Team Lead ( Aug 2022 - Aug 2023 · 1 yr 1 mo )
Recruiting (60% more staff), training (increased QA of employees from 45% to 95%), and optimizing the team. Maintaining top quality customer service by resolving complex technical inquiries. Managing escalated cases with top management and business units. 

-as Senior Tech Support Engineer (Sep 2021 - Aug 2022 · 1 yr)
I have provided technical support to overseas businesses in the US, Latin America, Africa, Europe and Asia Pacific. Analytical thinking, problem solving, and testing methods characterized my approach. 
Practical experience with REST APIs, ELK/Kibana, Grafana, Icinga2, SQL and NoSQL databases (MySQL, Redis, PostgreSQL, Oracle/Mongo DB, Redshift), TCP/IP, Java/JS/PHP, CI/CD processes, HTTP, HTML, CSS, GitLab, Jenkins, Linux.


• ISP Kichkas Network as Senior System Network Administrator (Jul 2018 - Aug 2021 · 3 yrs 2 mos )
Network and DC Administration, design, topology, and technical support. Strong grasp of Hardware and Software Components. Recruiting, training, and optimizing the team

Zabbix, Grafana, Kibana, Nagios, Cacti, JIRA/Confluence. Linux/Windows Servers, SQL & NoSQL databases, Git, Docker, KVM, RADIUS, Routing (OSPF, BGP) and Switching, Load balancing, and Wireless networking solutions. OSI, TCP/IP, DNS, ICMP, NAT, VPN, HTTP/JSON/CSS, REST API, Asterisk.
Position: Technical Support
Category: Support
Experience: 11 years | English: fluent

Certificate
Cisco Networking Academy «IT Essentials»
LLC RUSH (EVA drogeria chain of stores)
IT Technical Support Specialist (February 2020 – June 2023)
- Participation in testing processes and improvements
- Creating documentation for implemented processes
- Training company employees in newly implemented processes
- Setting tasks with bug description. 
- Supporting Bitrix24 CRM system (processes, users issues, tasks)
- Supporting Bitrix24 app (setting up, installation)
- Performing troubleshooting through the ServiceDesk
- Setting up SLAs, business rules, providing user rights in the Service Desk system
- Processes synchronization monitoring.

Kirovka - The Internet Provider
Client Account Relationship Manager (June 2014 - September 2019)
- Conclusion of an agreement with legal entities for connection to the Internet
- Purchase of network equipment
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase
return customer base.
- Built relationships with customers and community to establish long-term business growth.

Internet Installer/ Fiber-optic Installer (May 2012 - June 2014)
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed wiring, cabling and networking hardware on customer premises.
- Researched and recommended network and data communications hardware and software.
- Performed preventive maintenance of network equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
Position: Technical Support
Category: Java
Experience: 0 years | English: intermediate


Many years of experience in banks and enterprises. Working with databases, programming languages, DevOps skills. Work in technical support with foreign companies (North America, South America). I want to develop towards Java programming. Currently at the stage of study and technical support in a financial company.
Position: Technical Support
Category: Support
Experience: 5 years | English: upper


More than 5 years of experience in communication and customer support.
1,5 years IT experience.
No night shifts. Professional growth. Sophisticated tasks. Office location in city center will be preferable.
Position: Technical Support
Category: Support
Experience: 1.5 years | English: upper

Maintained an excellent level (90%+) of KPI metrics in every helpdesk (Helpscout, Zendesk). Trained as billing support via separate internal exam (final mark: 80%+).
My projects and skills:
-- Cryptocurrency. Exchange services, blockchain fundamentals (including maths and security concepts behind crypto). Blockchain explorers such as Etherscan and Block Explorer.
-- Financial markets. Stock exchange, market monitoring tools such as Metatrader 5. Fundamentals behind world financial system, macroeconomics. I’ve been working with contracts for difference. 
-- CRMs. Each of my previous jobs had a variety of tools and CRMs, so I can master new ones promptly. I know Zendesk, Confluence, and JIRA. 
-- Billing support. I can solve hard cases, refunds, chargebacks, account reorganizations. I know transaction monitoring principles.  

I have developed the following skills:
-- Quality support. I can onboard swiftly, including accesses, studying documentation and ticket base. I can handle several projects simultaneously. I can cover solo shifts with little or no supervision. I cope with KPIs like solving 30+ tickets per shift. I can do multiprocessing with handling 5 chats at once. 
-- Miscellaneous. I am responsible for some non-support jobs as manual QA, writing instructions, and maintaining documentation.
-- Basic Web design. As a hobby, I’ve developed practical knowledge of Django, JSON, HTML, CSS, Python (standard library), basics of JS and C#. So I can handle both advanced technical documentation, and do basic scripting.
I wish to find a great team and an interesting and complicated project, where I could grow as a technical support, and dive into adjacent areas, such as development.
Position: Technical Support
Category: Support
Experience: 2 years | English: intermediate

Hope i can reach some achievements with you!
NOC Engineer, Team Lead, Flames Group
Aug 2019 — Sep 2020 Chernihiv
• Remote configuration of client equipment.
• Manage networks protocols (TCP / IP, UDP, HTTP, TFTP, RTSP, and DHCP).
• Online consultation.
• Administer LINUX operating systems servers creating regions, users, installing 
products and applications to manage the servers and user needs.

I have finished the course of Front-End development (Beetroot Academy).
Performed various educational projects.Used such technology technologies as: HTML5 (responsive, adaptive), CSS (SASS), JS.
Loyal and friendly team;
Code quality;
Continuous learning;
Valuable Products;
Position: Technical Support
Category: Sysadmin
Experience: 3 years | English: upper


Nov 2021 — Present
•	Troubleshooting customer`s issues using the knowledge base
•	Networking and vulnerabilities issues troubleshooting
•	App issues related to Linux administration
•	Log reading


Mar 2021 — Sep 2021
•	Setting up and troubleshooting ip-telephony
•	Creating and configuring callflows.
•	Jira and Confluence.
•	Linux servers (Ubuntu, Debian), Docker.
•	Work with customers to understand requirements and provide exceptional service.


SYSTEM ADMINISTRATION TECHNICIAN, SEBN UA Ternopil

Nov 2018 — Mar 2021
•	Handling incidents through the Service Desk and troubleshooting 
•	Planned and implemented upgrades to system hardware and software.
•	Resolved issues and escalated problems with knowledgeable support and quality service.
•	Worked with customers to understand requirements and provide exceptional service.
•	Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
•	Administration and monitoring of server performance. Network administration with over 1500 computers (Linux, Windows XP, 7, 10).
•	Administer user accounts, groups, computers and their permissions in Active Directory.
•	Experience with PDQ Deploy, PDQ Inventory, CloneZilla.
Position: Technical Support
Category: Support
Experience: 3 years | English: upper


Office 365 administration 
Server management
Remote user support
Communication with users via chats, calls, emails
Hardware & software support
Networking
Experience with many different ticketing systems, remote connection systems(Connectwise screenconnect, TeamViewer, AnyDesk, Splashtop, RDS, LogMeIn, Syncro), O365 and Google admin. 
Experience in streaming(Keemotion, Xsplit). 
Work with accounting companies and concomitant software. 
Work with logistics software: 3GTMS, Netsuite.
Front and Dialpad administration.
Worked as L1 Technical Support > L1 Technical Support Team Leader > Operations/Delivery Manager
Position: Technical Support
Category: Sysadmin
Experience: 1 years | English: upper

-Finished huge CyberSec course.
-Found first IT job at the most unsuitable time (I'm switcher btw)
On courses:
- Network fundamentals
- Python security related basics
- CISCO devices multiple routing adjustments
- Manual and automated web applications penetration testing 
- Windows AD basics from the view of security and penetration testing (including attacks)
- Linux privilege escalation
- Basics of Reverse Engineering and Forensics.

On current work

- Working as Technical Operations Engineer
- Diagnostic and solving of client project related issues.
- Calls with global B2B and B2C clients.
- Routine automatization.
- Incident's investigation (work with logs and automatization instruments).
- Configuration adjustments.
- Building and deploying of patches to product environment using Jenkins and manually.
- Work monitoring with monitoring tools.
- Constant work with Infrastructure, Dev and Sales departments.
- Expecting to have space to growth in security related field or as DevOps with the company.
- Strongly wish to have company courses and certifications
- Only remote or hybrid work acceptable.
Position: Technical Support
Category: Support
Experience: 3 years | English: fluent

B.eng Computer Engineering from Covenant university (2018).
Responsive web design certification from Freecodecamp(2019).
Overall 3+ years of experience as an IT Support technician providing support to users on daily basis, installing and configuring computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone, in person or remotely.
A hardworking and straightforward individual, a quick and eager learner with excellent listening and understanding skills. I believe in professionalism, which makes me effectively talented and able to function adequately under pressure. I am a quick learner and can easily research and find what I need to learn and to do to complete a task. I can work with people as well as individually to produce excellent results. A people person, very sociable and highly innovative.
i am looking for IT/tech organizations where i can put my skills to use as well as learn from the top employees. i am also open to internship roles as i want to continue learning and get better everyday.
Position: Technical Support
Category: Support
Experience: 3 years | English: upper


• Providing first-level support to all PayAttitude end-users at Bank branches and Agent locations. Providing second-level support to all customers’ complaints and issues with the best possible resolution feedback time. Demonstrate PayAttitude solution with partner banks. Development of user and operations documentation of new solutions and projects. Monitoring and troubleshooting of transactions to ensure utmost processing. Second-level support to all customers related issues on PayAttitude. Proper guidance to the time in the resolving of issues

• Perform SQL queries to determine behaviours in the service that may generate possible improvements to the product. Carry out extensive product tests to make sure the UX meets all quality standards. Interact with third parties to visualize new business opportunities and product integrations

• Firsthand detection of issues across the USSD, Mobile, ATM and POS channels and take appropriate resolution steps

• Provide support to the NCTO Administration

• Handle reporting analysis of how debit and credit transactions are being made, testing and deployment of new and/or updated application to the PlayStore and IOS store

• Responsible for monitoring all Payattitude production platforms, performance reporting and analysis
Position: Technical Support
Category: Sysadmin
Experience: 6 years | English: upper


Providing support for hosting company customers via LiveChat and HelpDesk;
• Performed investigation and troubleshooting issues related to Apache/IIS/MySQL/MSSQL servers, PHP/ASP/ASP,net/CSS/HTML;
• Problem identification and fixing issues related to popular CMS and their plugins: WordPress, Prestashop, Joomla, Oscommerce, Drupal, Zen Cart;
• Problem analysis and providing support for issues related to mail service: mail delays, setting up mail clients, mail forwards and autoresponders, blacklisting/whitelisting, mailing lists;
• Assisting customers with technical and billing questions;
• Escalating customers' issues and handling cross-department communications;
• Consistently improve customer satisfaction through an expert resolution of conflicts, issues, and concerns.
- Assisting and fixing problems with cPanel and WHM.
- Working with VPS and Dedicated servers.
- Fixing problems with the DNS system and zone.
- Helping with problems related to spam or mass mailing activity, blacklisting/whitelisting, spam filters.
Position: Technical Support
Category: Support
Experience: 5 years | English: intermediate


Providing technical support to customers by phone, email or in person
Providing technical assistance and customer service to customers who own Apple products
Hardware and software troubleshooting with HP, Leovo and Acer products
Diagnosing system and hardware errors using HP, Acer and Lenovo diagnostic tools
Troubleshooting Windows operating system
Installation and configuration of systems according to customer requirements
Diagnosing network problems and implementing solutions
Keeping accurate records of service calls and repairs
Completion of all repairs within the specified time frame
Position: Technical Support
Category: Support
Experience: 1 years | English: intermediate


Result-driven technical support professional
with a proven record of providing exceptional
assistance and solutions. Skilled in swiftly
identifying and resolving complex issues while
maintaining a customer-centric approach.
Committed to continuous self-improvement
and adaptable learning. Possessing strong
analytical and fast learning skills. I am ready
to take on the most challenging ideas, learn
new technologies, grow as a team member,
and improve the projects I will maintain.
Position: Technical Support
Category: Support
Experience: 0.5 years | English: fluent


Skilled in ticket resolution, technical writing, and utilizing platforms such as JIRA, Confluence, and Salesforce for efficient work management. Proven ability to handle complex issues and provide effective solutions.

Certificates
Google IT Support Professional Certificate - Coursera - 2023

Education
Odessa National Polytechnic University
Information Technology
Computer Engineering
2008 - 2011
Position: Technical Support
Category: Support
Experience: 2 years | English: pre


• Support infrastructure with AWS: EC2, IAM, CloudWatch S3;
• Using Ansible to configuration of infrastructure;
• Linux (Ubuntu, CentOS): tools and services configuration;
• Installation and configuration of specialized software;
• Users workstation support;
• Using monitoring systems: Zabbix;
• Using service desk systems: redmine;
Get a job where I can apply to improve and gain new knowledge in IT.
Position: Technical Support
Category: Support
Experience: 0 years | English: intermediate


Surveying engineer 
Responsibilities:
Going to the area with devices (Leica GS18 GNSS RTK Rover, etc.);
Receiving calls and providing consultations for customers;
Processing of the measurement results in programs AutoCAD and Digitals;
Preparation of a package of documents for land.

Sushi maker Mamenori restaurant
Сooking according to the menu, keeping the workplace clean.
Team Lead position: training of new co-workers, monitoring the order and rules, monitoring the timely delivery of the product
Position: Technical Support
Category: Sysadmin
Experience: 1.5 years | English: intermediate


Technical  Customer Support
Good knowledge Linux (2+ years)
help in resolving issue with a website on the server side
Experience with monitoring systems like Nagios, Kibana, Zabbix
Position: Technical Support
Category: Support
Experience: 4 years | English: intermediate


TECHNICAL SKILLS:
Test Automation Tools: Selenium 
Operation Systems: MacOS, Windows XP, 7, 8.1, 10 and 2003/2008 Server
Active Directory
Methodologies: Scrum and Kanban, Agile
Bug tracking: JIRA
Languages: basics C++,  basics  Java, HTML, SQL
MS Office: Word, Excel, Outlook, PowerPoint, Adobe Photoshop
Position: Technical Support
Category: Support
Experience: 4 years | English: intermediate


Technical Support Engineer

- Support customers
- Problem management
- Designing database tables and structures
- Data extraction for mapping
- Cooperation with developer
- Manual Testing (API, Regression, Functional, etc.)
- Сreation design technical documentation
- Write complex queries to generate reports
- Teaching and training others
- Negotiating and mediating
- SLA - based service models

Technical Support Lead
- Led team of 3 people, providing telephone and online support to customers
experiencing technical issues.
- Provided quality troubleshooting with patient step-by-step instructions to resolve
problems.
- Identified problem areas and implemented all necessary training.
- Held weekly team meetings and involved staff in planning and decision making.
- Monitored technical team calls to ensure maintenance of technical skills and good
customer service.
- Kept abreast of all new technologies to keep current.
- Provided technical expertise to Help Desk team.
- Ensured team-members stayed up to date by providing frequent training.
- Reported progress goals suggestions and all issues to management.
Russian (or connected to Russia) companies
Position: Technical Support
Category: Support
Experience: 2 years | English: intermediate

Raising and installing Grafana:
- Placing it on the server or on the pc itself. 
- Connecting to Prometheus. 
- Reading data from the PC or the server itself. 
- Customizing the dashboard and notifications depending on the request. 
- Connecting a telegram bot to send notifications about errors or changes in indicators. 
Working with products such as:
- Cloudflare, Godaddy, Namecheap
- Placing domains on these products. 
- Setting up DNS, prescribing records. 
Raising resources on FASTPANEL support their installation of SSL certificates. 
From my qualities:
- Communicability. 
- If I have a task in front of me to achieve its realization, to understand the reasons, do everything possible that the functionality would work. 
- Responsibility. 
- Making quick decisions that they would be optimal and correct. 
- Creativity. 
- Resourcefulness. 
- Good sense of humor)
Technical support for several products at one time
- Work with API documentation. 
- Integration of VOIP and PSP (payment systems). 
- Working with PHP code, making small practices as well as working in the front end. 
- Work with SQL and Postgres SQL databases. 
- Processing tickets, creating tickets and writing technical tasks (Jira, Atlassian). 
- Writing product manuals. 
- Working with such products as Deployer, Grafana, Docker
- Ability to read and create logs in Elastic, as well as creating dashboards for tracking metrics. 
- Configuring mail, corporate mail, SMTP, IMAP, POP configuration. 
- Configuration of corporate equipment, as well as its support and maintenance.
- Ordering and processing in Postman
Position: Technical Support
Category: Support
Experience: 1 years | English: upper


Technical Support, Kiev, CityHost.ua July 2018 - November 2018, http://cityhost.ua/ 
 
• Moving sites shared hosting environment from one hosting to another, with access to the database and archive files; • Check MX address records and mail settings; • Check A records for the server address; • Execute commands dig, whois, vim, curl; • Installing Lamp on CentOS; • Consultation on setting up ftp; • Update https://developers.google.com/speed/public-dns/cache 
 
Technical Support, Kiev, Artsyl February 2018 - May 2018, https://www.artsyltech.com/ 
 
• Help customers in English on configuring Internet Information Services (IIS) and the .Net Framework. Helped to update to the latest versions of programs using the manual. 
 
 
 
 
 
 

 Support, Kyiv, remote work, company U-testing November 2017 – January 2018, Project of https://www.emssoftware.com/ 
 
• I helped customers in English on Salesforce ticket-system with EMS Software product which is for booking rooms, meetings and conferences (EMS Desktop Client and EMS Web App). 
 
Сustomer Support, Kherson, company FrontDeskHelpers October 2016 – May 2017, Project http://www.allheartcare.com/ 
 
• Receiving calls in English on HHAeXchange ticket-system with the help of  VoIP Polycom for All Heart Homecare Agency in New York;