lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support agent
Category: Support
Experience: 3 years | English: fluent

Turning the negative conversations to positive vibes with client leaving more money for the company.
Solving problems of any level of complexity, even if the case hits the national news or it is part of a user strike.
Up to 15 ticket cases for an hour.
Up to 7 chats at the same moment.
CSR 90-96%

Actually I have never considered any of my results as "achievement"- when I have a duty I just do it well.
I have an experience with customer care in different areas including logistics, healthcare and gambling.

My spectrum of duties during all this experience:
- replying chats (avg 93% CSR) and emails;
- dealing with conflict situations;
- documents verification;
- payments verification;
- technical issues reporting, resolving and following up;
- fraud detection;
- VIP customer service;

- creating knowledge bases and scripts;
- new staff training;
- quality assurance;

I feel that I can do much more and want to have a progress in a company that appreciates satisfied customers, fair work, ambitious employees and wants to evolve together.
+ The evaluation of results.
+ The opportunity to develop in the field.
+ Interesting projects.
+ Competitive income.
+ Good specialists that are connected by common goal.


Won't do sales as main duties 
Won't do calls as main duties

The pro-Ukrainian position means a lot to me.
Position: Customer support agent
Category: Support
Experience: 5 years | English: upper

- Responded to over 85 customer calls daily and solved 80% of their concerns from the first call;
- Ability to multitask on the. different channels of customer support;
- Positively served customers, and give them a good impression of the product.
I have nearly 5 years of experience in customer service, including 1L and 2L technical support in different fields; resolving complex customer inquiries. Worked with different  CRM systems, such as SAP, Zendesk, and C1. 
Also responsible for managing customer expectations in delivering superior levels of service. 
As well is a fast learner, which helps me to adapt to different obstacles.
Looking for an interesting job with challenging tasks and an inspiring team.
Position: Customer support agent
Category: Support
Experience: 2 years | English: upper


I used to work in zendesk being customer support agent in Bolt Taxi/Food Delivery/Scooters service. 

Also I worked in NovaPoshta as call-center operator using CRM.
Position: Customer support agent
Category: Support
Experience: 1 years | English: upper


I was a part of perfect customer support team and have an experience with customer support via chats/emails. The main part of my work included troubleshooting for US/EU users who had issues with their devices, social media accounts, payments, different  memberships etc.
Position: Customer support agent
Category: Support
Experience: 2 years | English: fluent


Junior customer support agent for more than 2 years. 24-hour support team member. Communication (calls, live chats, emails) with clients from all over the world. I am currently looking for a position with possible promotion to customer support team supervisor. Don't mind moving to another city or working remotely.
Position: Customer support agent
Category: Support
Experience: 2 years | English: upper


More than 1,5 year working experience as a customer support representative. The main duties are resolving customer issues and concerns, interaction with other departments, providing updates, handling emails and chat tickets, working with CRM system.
Position: Customer support agent
Category: Support
Experience: 1 years | English: pre


New balance 
Manager 
1C 
Ms Office 
SMM
Communication with people
Selling products for people
Work with documents stuff 
Controlling all sellers
Position: Customer support agent
Category: Support
Experience: 1 years | English: upper


Over the years of experience I have worked with different types of client’s support, both online and offline, in IT company and restaurant business. 

Helping other people, improving the quality of service they are receiving, being empathic, patience and attentive - are main priorities for me in customer’s service. 

In my previous work in Customer support department most common queries were related to account verification, troubles with transactions, suspicious activity for preventing fraud cases, internal and external deposits and withdrawals monitoring. 

I was working with the following tools: Intercom, Jira, Google Docs, Slack.
I am self-motivated, capable of multitasking, stress-resistant and always attentive to details.
I would like to put my skills and experience in order to receive excellent working results. In the same time I’m open for new knowledges and working experience.
Position: Customer support agent
Category: Support
Experience: 2.5 years | English: upper

Successful management of a team on a daily basis
Responsibilities:
- taking care of customers, contacting them via phone, chat, and e-mail;
- ensuring the best quality of service;
- dealing with escalated customers
- resolving challenging situations;
- working with data entry systems and CRMs;
- closely collaborating with the US customer care department;
Achievements:
- promotion to a team leader position
- management of a team on a daily basis
Хотелось бы присоединиться к проекту , где готовы слушать сотрудников и есть возможность расти и развиваться :)
Position: Customer support agent
Category: Support
Experience: 0 years | English: intermediate

Communicated with foreign partners to define specifications for future products:
 Negotiated with top managers and took part in development of the products for a season ahead;
 Provided specifications for designers;
 Provided ideas for ad campaigns;
 Helped SMM marketing to work in social media.
Tech savvy, optimistic professional with experience of working in a big Ukrainian shoe company. Can easily work with modern tools for productive work. High communication skills within a team and with foreign partners/customers. Have experience negotiating with partners from China, Turkey. Worked closely with Top management, design, production, marketing and accounting teams.
 
I want to transition to online work and have a lot of energy to do so.
I respect all professions where employer respects customer and employee.
Position: Customer support agent
Category: Support
Experience: 5 years | English: intermediate


Upwork
Freelance Graphic Designer
04/2020 - 04/2023
I develop a quality graphic product for the needs of the customer.
This is creative work based on proper interaction with the client, understanding
his desires and achieving mutual understanding.

Monobank
Caring Service Agent.
03/2022-10/2022
A telephone customer service operator, I advise customers on tariffs and terms of service, guide them through the banking application, solve technical difficulties, help them find the right place in the customer's city and much more.

Amazon USA (Private Label)
Account Manager
07/2016 - 12/2021
Maintain the company's Amazon account on the PL strategy.
In-depth analysis of the niche and competitors, product selection and ordering,
communication with suppliers and customers, correspondence with Amazon
support.
I have a lot of experience communicating and supporting clients in different industries, now I would like to help clients in the gaming industry, I'm interested.
Position: Customer support agent
Category: Support
Experience: 0 years | English: fluent

During my studies, I had the opportunity to complete a pedagogical internship at a school, teaching English and German. This experience significantly improved my communication and language skills. During my interaction with diverse students, I learned to find an individual approach to each person.
Additionally, I actively participated in various group projects during my studying. Collaborating with diverse teams enhanced my teamwork, problem-solving skills, and provided valuable insights into effective collaboration and achieving shared goals.
While my professional experience may be limited at this stage, I am eager to embark on a new chapter in my career and gain practical experience in a professional setting. 
While completing my Bachelor's degree in Foreign Languages, I had the privilege of participating in a pedagogical internship at a local school, where I served as an English language teacher. This experience allowed me to develop my communication skills and taught me the importance of tailoring my approach to each student's individual needs.
Looking for a position where I can utilize my communication skills and work in a friendly and supportive team environment.
Position: Customer support agent
Category: Support
Experience: 2.5 years | English: upper


Worked as a freelance translator from/into Japanese,English,Russian,Ukrainian. Worked as a Japanese Customer Support Agent for 2.5 years. Have experience with CRM systems, different live chat services
Position: Customer Support agent
Category: Support
Experience: 3 years | English: upper


I've been working in Customer Support for 3 years in 2 big companies. My communicative skills allowed me to work on both calls, chats and tickets. I worked not only as a customer support agent but as a billing agent where I handled many angry clients and saved a lot of refunds. I really enjoyed that job but quit because decided to move to Canada to try an offline workplace. The platforms I worked with are CRM, Zendesk, SalesForce, Confluence.
My English level is C1.
I love to be a team player and understand the importance of it especially when you work remotely. I'm easy-going and love to travel. Are you still thinking if I am a good fit for your team? I surely am ;)
Position: Customer Support Agent
Category: Support
Experience: 5 years | English: fluent

I used to be a top performer in companies like WebHelp and HealthJoy.
01.2017 - 06.2019
WebHelp
Customer Service Representative
Responsibilities: airline ticket bookings, assisting customers through chats, calls, and tickets, working with booking
systems like CCS and Amadeus, and cloud system Oracle RightNow. Handling compensation claims.

06.2019 - 08.2019
Nextiva
Customer Service Representative
Responsibilities: solving technical issues related to VoIP systems, assisting customers through calls, and chats, and
working with several internal cloud and CRM systems.

10.2019 - 06.2022
HealthJoy
Customer Service Representative
Responsibilities: finding a cost-effective provider through health insurance, billing inquiries, advising on health cost-saving, and dealing with customer requests through CRM tickets, chats, and calls.
Position: Customer Support Agent
Category: Support
Experience: 6 years | English: fluent

4 years of total experience in sales and customer service field. Understanding customer needs and providing customized advice. Leading a client through all the stages of the sales pipeline, from lead to potential client with the idea, identify the needs, and turn it to the sales deal. Conducting negotiations and establishing trusting relationships.

Language skills: 
- English – fluent
- German - A2
- Ukrainian and Russian – native
06/2015 – 09/2018 – one of the biggest American company in automotive industry, Customer Support and Sales agent:

- assisting customers around the world in pre-sale and post-sale questions by phone, e-mail and in chat

- persuasion in cooperation

- do up to 70 emails or 50 phone calls per day

- assistance and guidance to clients in the transaction, and further work

- checking convos between agents and clients for quality assurance 

- work remotely twice a month 

- work with Nice inContact system, LiveChat, HelpSpot and custom CRM

06/2019 - 08/2019 - YoterUp - Account Manager

- support of existing clients accounts

- looking for new clients and advertising companies

- worked with Affise Platform

- worked remotely

01/2019 - 03/2020 - 12Go Asia - Customer Support Agent

- assisting customers around the world in pre-booking and post-booking questions by phone and e-mail

- do up to 40 emails or 20 phone calls per day

- support the company's Facebook page

- worked with Voximplant, Slack, Stats.

- worked remotely

08/2019 - current time - UK Undisclosed Company - Customer Support Agent

- support of existing clients accounts

- do up to 150 emails per day

- working with the custom CRM, Slack and ZenDesk

- training newcomers

- working remotely
Looking for a long-term job with future career development. I would like to find a place where my skills could be used at full power with a good team and interesting projects.
I am responsible enough for remote work.
I do not work night shifts in the office.
Position: Customer Support Agent
Category: Support
Experience: 3 years | English: fluent


2017-2020 Customer support agent, end-user support service via chat and email. Solving customer service problems, dealing efficiently with questions and queries in field of purchasing and updating navigation software. Have an experience working as L1Managment agent - direct wide range of office procedures including administration, issuing refunds or compensation to customers, scheduling team.
Position: Customer Support Agent
Category: Support
Experience: 2 years | English: fluent


2 years of working experience in Customer Service. 
Currently dealing with an international project, namely:
Acquiring good understanding of FinTech terms while working with various payments , cryptocurrency transactions, etc.
Responding to customers' requests (in a quick and efficient manner) via email, chats.
Analysing customers' problems, replicating the issue, and finding appropriate solutions.
Prioritizing customer queries and escalating serious technical issues to IT developers.
Conducting training for newcomers (providing constant assistance and support).
Position: Customer Support Agent
Category: Support
Experience: 2.5 years | English: fluent

100+ tickets per shift was a regular thing at my most recent workplace.
3+ years of experience in total at several different IT product companies.

Mainly I was responsible for communication, helping clients with product navigation, reporting technical issues, assisting with failed payments, facilitating purchases, order processing, etc.
I don't have any specific requirements, however, mixed shifts are not my favorite thing.
Position: Customer Support Agent
Category: Support
Experience: 5 years | English: fluent

I have a vast experience in dealing with convoluted cases in support systems under pressure from the clients. I can handle almost any customer's request without outside help while on the line with the client including complex cases with bugs in legacy systems. Furthermore, I have experience dealing with frustrated and rude customers and, in most cases, am able to calm them and resolve their issues.
5+ years of experience in customer support over emails, chats and phone calls
Support of hosting and domains provider website ( Namecheap ) 
Experience with Jira, Trello, Kayako Helpdesk, WHM\cPanel, WHMCS
Looking for tech and\or billing support positions
Position: Customer Support Agent
Category: Support
Experience: 2.5 years | English: fluent

I had a lot of chance to participate with a native speakers. 
Always help my teammates to solve an urgent/hard cases.
Account manager (Amazon) - 6 months
Sales operator (Health&Care) - 1 year
Customer Support Agent - 2 years
I'm looking for a company where I can show myself like a person, where I can grow up and evolve.
I'm looking for place where I can work from 9 to 5 or 10 to 6th, by Ukrainian time zone.
Position: Customer Support Agent
Category: Support
Experience: 5 years | English: fluent


After getting a degree in the translation of English and German languages, I started my first job as a Customer Care Agent at Productech company that develops and distributes portable electronics.

Since I proved to be one of the most reliable, skillful, and responsible agents in the team, I was promoted to the position of a Senior Customer Care Agent. I handled more difficult cases (i.e. financial disputes, PayPal cases, chargebacks, return cases on marketplaces (Amazon, eBay, Walmart, BestBuy, etc) and consulted other agents if they needed help or were unable to resolve a complex case.

Later on, I was again promoted to the position of a Quality Assurance Specialist. I monitored other agents' performance, noted common mistakes and how to fix them, sought areas for improvement, and discussed it with the agents. I also maintained the knowledge base regarding our products and procedures for customers and the Customer Support team.

After 1,5 years of working at Productech, I finally got promoted to a Customer Care Team Lead position and I coordinated my own team of Customer Care agents, managed their schedules, prepared reports to other departments, etc. I also tested new products, checked if the product manuals were user-friendly, gave my advice regarding the changes that could be implemented. Other than that, I was also responsible for our ticketing system, Zendesk, needed to come up with various new triggers and automations that would simplify the work of customer care agents and preparing reports.
At the moment I hope to find a position in a stable and developing company that offers opportunities to grow and constantly improve my skills. I am willing to embrace new knowledge and experiences to be of great value to the company.
Position: Customer Support Agent
Category: Support
Experience: 2.5 years | English: upper

Received more than 95% positive survey ratings from customers
Customer support representative of the month four times
Analyzed over ten other specialists’ performance as a Junior QA specialist for more than six months
As a customer support agent with more than two years of experience, I will do my best to provide the most satisfying assistance to your customers. 
I assisted clients from all over the world via live chat and ticket system at two different companies here in Ukraine. I was assigned a task to create a guide on customer care techniques, which was successfully completed. I also analyzed other support specialists’ chat and ticket processing performance in my free time. Our support team greatly improved the customer satisfaction rating in our department. I have worked night shifts too. 
Thank you for your time!
Position: Customer Support Agent
Category: Support
Experience: 2.5 years | English: upper


Call For You /// 2020 → 2022
I worked as a hotline operator where I consulted retail customers. I used a variety of software to solve problems and worked with tickets in the CRM system. For many months, I achieved the award for the best employee of the month for the quality of service.
Adelina Call Center /// 2019 → 2020
I acted as a mobile network consultant, where I also worked with objections. In this position, I have mastered the skills of customer support.
Position: Customer Support Agent
Category: Support
Experience: 4 years | English: fluent


Customer Support: Met with existing customers and prospects to discuss business needs and recommend optimal solutions. 
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.


Logistics Specialist : Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
Position: Customer Support Agent
Category: Support
Experience: 6 years | English: upper

95-99% reply accuracy for more than 6 years as Customer Support Agent
Multitasking (handling 3-4 projects at the same time)
Customer Support/Moderation agent at numerous gaming projects:

Multiple CRM systems (Helpdesk, Zendesk, OTRS etc.) used to collect customers issues info and further operations (FAQ/common replies, soft skills, gathering additional info for escalations, etc.),
Issues reporting/Escalating with JIRA,
Customers' account checking/editing with dev tools (GIMPLI, Dashboard, etc.),
Time  management reporting
Teammates consulting
Project documentation handling
Position: Customer Support Agent
Category: Other
Experience: 2.5 years | English: fluent


Customer Support Representative 

- Communicating with customers through live chats and emails;
- ensure customer satisfaction and provide professional customer support.
____
The Quality Control Manager

Training and mentoring customer service personnel within the workplace
Keeping accurate documentation and performing statistical analysis.
______

Payment Officer

Responsible for the daily payment transactions processing (fund in/out).
Ensuring all payments are processed accurately and in a timely manner, complying with all Standard Operation Procedures.
Handle back office duties related to payments.
_____
Middle Customer Support Manager

Problem solving and handling mostly angry customers.
Responding to customer queries in a timely and accurate way, via phone, email, and live chat. 
Identifying customer needs and helping customers use specific features.
Position: Customer Support Agent
Category: Support
Experience: 2 years | English: upper


CUSTOMER SUPPORT REPRESENTATIVE

- Worked with English-speaking customers around the world using remote
connections, calls and chats.
- Provided support assistance in handling different computer issues,
resolving customer complaints, troubleshooting system and network
problems, diagnosing and solving application, hardware faults.
- Achieved my own goal – became one of the best support agents in the
company. From a newcomer to senior support representative in 15 months.
- Passed integral exams as fast as possible, took part in an examination test
group for senior technicians.
- Organized and conducted different kinds of technical trainings,
troubleshooting for my team members. Was a mentor for a newcomer.
- Wrote articles for the company's knowledge base.

PIPELINE CONSULTANT-ENGINEER

- Designed the linear and mechanical part of the gas pipelines using
AutoCAD Software.
- Calculated performed works and materials for pipeline construction with
Microsoft Office environment.
- Developed and provided technical input on engineering specifications,
standards and procedures.
- Carried out various engineering calculations (pipe wall thickness, ballast
weight, pipe bending configuration).
- Helped colleagues in installing, activating, and configuring workspaces of
CAD, MS Office, LotWorks and other applications.
Position: Customer Support Agent
Category: Support
Experience: 1 years | English: upper


Daterix/Remotely - Customer Support Agent
08/2022 - 12/2022
Lucky Date/Remotely - Chatter/Translator
01/2022 - 08/2022
Royal - Chat Manager/Translator at Marriage Agency
02/2021 - 09/2021

Providing customer assistance via chats,emails by defining their
needs
•
• Content moderation (pictures and written content)
• Solving technical issues and payment queries
• Chat Correspondence
• Analysis of results and profits weekly
• Attracting new users
• Reporting to Team Leader weekly
• Chat Correspondence
• Writing emails on various topics
• Processing of video and photo materials
• Analysis of results and profits weekly
• Using mailing bots