Position: Business System Analyst
Category: Business Analyst
Experience: 4 years | English: fluent

Supported stabilization of the Track & Trace process for Bulgarian, Slovenian and Poland markets
Led the Production Compliance stabilization phase for the UK market
Created BPMN processes for two departments
Supported warehouse launches worldwide, remotely and on-site. Implemented Pick-by-Voice platform into customer key accounts operations. Developed and launched SLA tracking and reporting platform for project purposes. Created and launched F.A.Q. for worldwide super users in terms of the WMS platform. Defined and documented the description of information system related incidents and problems. Facilitated implementation of new WMS processes, e.g. Receiving, Storing, Picking, Shipping etc.
Senior Business System Analyst at Trinetix (Dec 2021 - present)
Responsibilities:
Worked on SAFe project teams for two projects for a large-scale financial services industry client
Formulated and specified software development product requirements by communicating with the customer representatives
Analyzed product features, detailed user stories and created diagrams
Consulted software development team on product specifications
Supported and created project documentation useful for client and developers’ teams
Assigned tasks to the team of developers and designers

Business Analyst at GT (May 2021 - Dec 2021)
Responsibilities: 
Launched the ShipStream WMS projects to integrate it with the insurance system, billing system QuickBooks, web marketplaces (Amazon, Shopify), ShipStation platform, barcode generation
Performed requirements elicitation, analysis, specification, traceability, and maintenance in a timely and efficient manner
Clarified business requirements with the customers (internal business stakeholders and external key users)
Prepared User Stories
Managed change requests 
Defined and specified tasks for the development team and coordinated within new functionality 
Developed and managed technical documentation
Consulted internal product users all over the world on processes and key application functionalities

Business Analyst at Imperial Brands (Mar 2020 - May 2021) 
Responsibilities: 
Led the production Label Generation process improvement
Owned the SAP Signavio BPMN process creation
Consulted stakeholders on company processes
Managed internal Share Point Knowledge Management project, incl. planning, requirements, prototypes, formalization, Power Automate process automatization, and backlog definition
Led the Production Compliance stabilization phase for the UK market
Contributed to stabilization of the Track & Trace process for Bulgarian, Slovenian, and Poland markets

Business Analyst at Kuehne+Nagel (Jul 2018 – Mar 2020)
Responsibilities: 
Launched five warehouses implementing the Blue Yonder (JDA, Red Prairie) WMS, incl. integration with TMS, for the following industries: fashion, beverages, snacks, DVD products
Gathered and documented requirements for the launch of three contract logistics clients in diverse countries: the UK, Australia, and Belgium
Implemented a new warehouse Pick-by-Voice process, incl. integration with an external system
Completed User Acceptance Testing of the implemented WMS processes
Supported the WMS configuration
Extend business and system analysis skills with relation to logistics if possible.