lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


Worked as a Customer Support Representative in Fintech company resolving customer queries, recommending solutions and guiding product users through features and functionalities. Also has an experience in work with Ukrainian support companies and has experience in teaching.  

Effectively and professionally handled customer service situations.
Managed customers’ database accounts and records of customer interactions and actions.
Worked with Freshchat and Freshdesk (communicating via live-chat and email).
Managed complex projects from start to finish.
Escalated unresolved issues to the relevant team members.
App translation (from English to Ukrainian/ Russian), adapted it to the users. 
Created functional and technical tasks.
Managed public comments in social media.
Collected prompt and insightful feedback from customers.
Position: Customer Support
Category: Sales
Experience: 0 years | English: upper

• Received a certificate after completing the "Introduction to Coding" course (basic coding skills). 
• Experienced PC user: MS Office (MS Word, MS PowerPoint).
• Languages: Ukrainian (fluent), Russian (fluent), English (level - B2).
Worked as an English-speaking teacher's assistant. Had an internship at the legal company. Want to develop by using skills of communicating in English, learning new spheres as IT. Opened to new knowledge and ready for studying.
Position: Customer Support
Category: Support
Experience: 2 years | English: intermediate


Worked as a personal assistant at Karafetov Family 

- Was in charge of accounting and reporting 

- Conducted recruitment interviews

- Communicated with clients 

- Held corporate parties 

- Social networking

- Responsible for team conflicts 

- Finding common ground
Position: Customer Support
Category: Support
Experience: 3 years | English: intermediate

At the second year in company was nominated as one of the best employes
Worked as customer support representative at financial platform for more than 3 years. My tasks were to help the users with login/verification and basic tech issues by chats,calls and emails(ticket system). Also handled complaints, gazered information from the user to pass it to relevant complaint department and after receiving an answer contacted the user to provide the answer.
Not interested to sell stuff people don't need
Position: Customer Support
Category: Support
Experience: 2.5 years | English: upper


Worked as technical support. Coordinated and facilitated online meetings and webinars on different platforms. Setting up and broadcasting live events of different complexity. Teaching newcomers and coordinating them.
Creating and conducting team trainings.
Position: Customer Support
Category: Other
Experience: 0 years | English: upper

Completed courses in Adobe Photoshop, Adobe Indesign and Adobe Illustrator
Worked at call-centre as a customer support represantative on a project "Kyivstar prepaid" for 9 month. Was responsible for: troubleshooting; individuals and legal entities consulting; sales; filling out applications; quick learning new servise desks. The position required constant study of a large database of information, which was frequently updated.
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent


Worked in customer care and technical support at Fujitsu in office, and for other companies remotely. Familiar with tools: Helpshift, Bomgar, BMC Remedy, Active Directory, Airwatch. 
I speak fluent Portuguese, English, Russian and Ukrainian.
Other skills include: HTML5, JavaScript.
Position: Customer Support
Category: Support
Experience: 5 years | English: intermediate


Worked in customer support for about 3 years (the field of passenger logistic) and about 3 years  in B2B (partner manager). Grew up to Head of Commmertial Departmant.  I have graduated the training course QA Manual in CURSOR.EDUCATION and  QA Engineer course in G5 Games.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper

- in the previous company within three years I`ve gone all the way becoming from a two-person startup to a full-fledged company with a staff of more than 20 people
- participated in a conference in Davos, where he had the honor to represent Ukraine and our product
Work experience and professional skills:

2008-2011 – DonElectroTechCom LLC: collector of electrical circuits for household appliances.
                      Responsibilities: assembly and soldering chips for household appliances
2011-2014 - Mist Express Delivery Service: shift supervisor.
                      Responsibilities: receiving and dispatching freight lines, sorting parcels, ensuring timely dispatch of parcels.
2015 - Financial Company “A-Market": sales manager.
                       Responsibilities: selling company services over the phone (cold calls)
2016-2017 - "TIU Khreschatyk Hostel" - hostel manager
                        Responsibilities: receiving guests, ensuring the hostel’s life, reporting.
2017-2019 - Travel Company “Adventure Tours” - project manager.
                        Responsibilities: work with clients (customer support 24/7 mail, phone), maintaining company documentation, maintaining reports, finding new partners, representing the company at international exhibitions, participating in conferences, maintaining the company's image.
2020 - present - Animation Studio "So Daze" - manager on a remote basis
                         Responsibilities: work with clients, social networks, reporting.
I`d like to find a job in Kyiv, in a stable and growing company with experienced employees, where I can realize my potential, as well as help the company grow and contribute to the formation of the company :)
Position: Customer Support
Category: Support
Experience: 8 years | English: upper


Work experience
Call-center operator in Adelina Call Center, Kyiv August 2013 - October 2014
Managing large amounts of inbound calls, chats, emails in a timely manner; Following communication “scripts” when handling different topics;
Identifying customers’ needs, clarifying information, researching every issue and providing solutions and/or alternatives;
Keeping records of all conversations in our call center database in a comprehensible way; Meeting personal/team qualitative and quantitative targets.

Call-center supervisor (Canadian Embassy project) in Adelina Call Center, Kyiv 
October 2014 - May 2015
Assisting in the formulation of targets for individuals and teams; Anticipating escalation and take over calls when needed;
Answering questions from staff and provide guidance and feedback; Onboarding new employees;
Measuring performance with key metrics such as call abandonment, calls waiting etc.; Keeping management informed on issues and problems;
Preparing daily/montly results and performance reports.

Office-manager in Avi Trade Kyiv, Kyiv 
May 2015 - November 2016
Organising meetings and managing databases;
Assisting CEO during the trips abroad and making translation;
Booking transport and accommodation;
Ordering stationery and furniture;
Dealing with correspondence, complaints and queries;
Preparing letters, presentations and reports;
Attending meetings with senior management, making minutes;
Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on.

Supply manager in Avi Trade Kyiv, Kyiv 
November 2016 - now
Acting as a point of contact between the company and suppliers;
Identifying potential suppliers based on project requirements;
Negotiating contracts, terms and deadlines with vendors and suppliers;
Monitoring and updating relevant departments regarding price fluctuations of goods and vendor pricing;
Processing purchase orders to acquire goods.

Supply manager in Diacom-Group Engineering (ventilation, air-conditioning), Kyiv
April 2018 - now
Acting as a point of contact between the company and suppliers;
Identifying potential suppliers based on project requirements;
Negotiating contracts, terms and deadlines with vendors and suppliers;
Monitoring and updating relevant departments regarding price fluctuations of goods and vendor pricing;
Processing purchase orders to acquire goods.
Position: Customer Support
Category: Support
Experience: 0.5 years | English: upper


Work experience: Kiwi.com  June, 2018 - current time. Travel agent. Main responsibilities: contacting with the airlines and providing all services related to flights (cancelation, registration, informing about any changes etc). 
Want tolearn new thing, not afraid of new beggings.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

I'm a stress resistant and empathic person so I'll be a great support assistant
I'm a fast learner
I have my own laptop
Worked at IT company 3 years
Languages: English (upper-intermediate), Spanish (basic), Ukrainian and Russian (fluent)
I can start immidiately
Work experience:
Office Manager
CEO assistant

Courses:
1) high-speed search for information on the Internet “Power Searching with Google“
2) Lead generation

Software tools:
Excel (Google Sheet), CRM, LMS, Trello, Notion, ClickUp, Bitrix, Slack
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

Setting up a Discord server. 
Made bot using SnatchBot.
Working at a web-3 product company as Customer Support. My responsibilities are:
Answering customer questions on Telegram, Discord, Twitter. Helping them with technical issues and reporting them to our dev team if needed.
I have good experience in reporting bugs using Jira.
Was responsible for setting up a Discord server for a whole project. 
Also made guides and documentation for our project using GitBook.
I want to find a part-time job as customer support specialist. I want to provide support on chats, not interested in answering calls.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


Working in the hospitality and IT industries , I have developed a passion for providing top-quality customer service. I am able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with customers and colleagues. My various experiences and my ability to adapt easily to the work environment help me to work with different people and solve difficult problems on a daily basis. My personal strengths are good time management, professional behavior and outstanding customer service skills. Able to display patience and grace when handling difficult people over the telephone and/or in person.
I speak English fluently and French at intermediat level.
I'm definitely not interested in cold calls and sales. I'm looking for a job where I can use all my skills and knowledge. A job with a positive environment and great people. And of course, I'm looking for a company where I can grow.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: fluent


Working with international clients. Performing active customer search, consulting customers to determine their needs and wants, building and maintaining strong, long-term relationships with clients, ensuring correct product and service delivery to customers. Performing sales of the company’s services. Training newcomers. Calculating statistics and reports. Working in 2 sales CRM systems, MS Office, Google Docs and Zendesk.
Position: Customer Support
Category: Support
Experience: 8 years | English: fluent


WowWombo Cosmetics/e-commerce/Head of Customer Care
2019-PRESENT, remotely

 Organize the work of the customer service department, focusing on customer care;
 Conduct a general audit of the work of the support service, present conclusions, recommendations and plans to business leaders;
 Constantly improve interaction with clients in key channels;
 Build quality customer service: form rules and standards of customer service, systematize processes, compile communication algorithms and response scripts to ensure successful results for customers;
 Monitor and analyze the quality of customer service, assist support specialists in closing non-standard issues;
 Process complaints, resolve disputed issues with clients and implement measures to prevent their recurrence in the future;
 Scale the department according to the pace of business growth, identifying talent needs and attracting them to work;
 Provide continuous development and training of the team, develop a training and certification system to increase the efficiency of specialists and improve interaction with customers;
 Closely cooperate with other departments of the company to ensure effective cross-functional coordination, in particular with production for timely updating of product information;
 Carry out constant monitoring of industry trends and developments, analyze the possibilities of their implementation in the company to improve the service.
 Experience of working with international markets and English-speaking clients in different time zones, preferably the USA, Canada, Australia;
 Experience in managing teams of 5 or more people, preferably experience in managing remote teams;
 Experience in organiz

Moonmagic Jewelry/e-commerce/  Customer Support Agent 2020-2021, remotely/part-time

WeddingForward/ e-commerce/SMM and customer Support manager
March 2018 - 2020, remotely
- Answering emails & live chat
- Managing complains, account adjustments, coupon
redemptions, other requests
- Prepare various metrics reports (cancellations % and so on)
- Follow up with customers to prevent cancellation
- Managing company reviews
- Managing FB and Instagram pages
- Content writing
Position: CUSTOMER SUPPORT
Category: Support
Experience: 1 years | English: fluent

My experience and multitasking abilities helped me to organize and maintain the executive’s schedule and assist them by performing a variety of administrative tasks. Speaking English, French, Russian, Ukrainian and a little bit Spanish I have an opportunity to understand better and to build trusting relationship with customers. Working as receptionist I used to be competent in my work and I can easily focus on my managerial responsibilities without worrying for other tasks.

Managing all types of tasks under the pressure gave me a lot of a good knowledge how to manage the stressful situations. Thanks to that I am flexible, responsible and never leave work undone. Working in a team I care and respect others and trying to work in a harmonious atmosphere. Very dynamic and pick-up knowledge in various fields. Being initiative and highly responsible, I am seeking a challenging position to further develop my skills which is why I was drawn to this incredible opportunity.
Experience in luxury industry, customer service, sales, hospitality and
logistics areas. I'm curious about startups, sale service, support and would like to find a job that intersects with my interests and experience.
I'm curious about startups, sale service, support and would like to find a job that intersects with my interests and experience. I want to learn something new every day. I believe that this is an exceptional key to the success of any project. I wish to work  in a friendly and co-operative team, as I consider this the main key to the success of any project.
Position: Customer support (3CX,Mailing, Zoho,IT, implementation)
Category: Support
Experience: 9 years | English: intermediate


15/12.2011 - Present day

- Maintenance of computers;
- Maintenance of office equipment operability (fax machines, scanners, printers);
- Ordering and replacing office equipment components;
- Installation, set-up of new equipment;
- Network administration (introduction of new working stations into network, ensuring correct
operation of the network, ensuring operability of the network services, responsible for users'
work);
- Diagnostics of servers, working stations;
- Server support (Windows Server 2003, Windows Server 2008);
- Support 3CX VOIP for Windows (creating new numbers, connecting users, creating a
corporate network to several cities, setting up groups).

Zoho implementation
  -system setup from scratch
  -setting up roles and rights for users
  -implementation of third-party programs via api using Zaiper
  -Parser setup, filter by letter
  -setting up automatic mailing
  -Installing CRM, Zoho Mail, Zoho One, Zoho Recruit
Position: customer support, account manager
Category: Support
Experience: 3 years | English: fluent


I am currently looking for a customer support job or a similar role. With over 4 years of experience in customer support, account management, and sales I have developed the skills and expertise necessary to excel in these roles.  I am open to opportunities that would allow me to utilize my skills and knowledge. I'm eager to contribute to a company's success and open to part-time or full-time work. I also have very good communication skills in English, which help me to work in a structured way and with many different tasks from processing complaints and service cases, to answering incoming e-mails, phone calls, and chatting.
I have a positive mindset and feel comfortable working in an international environment. If you have any available opportunities, please don't hesitate to reach out to me. I'm excited to take the next step in my career and look forward to hearing from you.
Position: Customer Support/account manager
Category: Support
Experience: 1.5 years | English: fluent


Feb 2021-Present FIELD TEST ENGINEER/ THUNDERSOFT UKRAINE

•	Responsible for executing test cases manually and analyzing the defects;
•	Accounting for tracking defects throughout the defect life cycle;
•	Reporting defects and daily status reports to clients;
•	Field testing and mobility in Android devises;
•	Flashing the mobile phones with the required S/W and performing all the required test case scenarios;
•	Raise the issues related to mobile testing on the defect tracking system;
•	To perform conference calls about the Project progress and to manage/ track devices safely;
•	Analyzing functional requirement specifications;
•	Communicating with land operators. 

Nov 2019-May 2020 FLEET DISPATCHER/ KIWI Ride (Austria)
•	Support and complete administrative and resolve processes; monitor and control overall manage fleet activities;
•	Customer support, handling client’s complaints.

Oct 2013-March 2014 TEACHER/WRITER/EDITOR
•	Lecture planning, preparation and research; encouraging personal development at private schools ”Universal Talk”, “Runa” ;
•	Private English lessons for IT-specialists, economists etc.
•	Essai, academic papers writer and editor.










November 2019/ May 2020


February 2021/
Present

 
SOCIAL MEDIA REPORTING ANALYST AT NESTLE BUSINESS SERVICES, LVIV
•	Analyze online contents (Facebook, Twitter, news media, blogs, websites etc.)  and prepare reports using web analytics applications;
•	Provide alerts about all online company social media channels;
•	Design and comply actionable and timely reports and alerts;
•	Provide Consumer Services through corporate Social Media channels;
•	Collaborate and contribute with other team member to achieve the overall result.
Position: Customer Support / Account Manager
Category: Project Manager
Experience: 2 years | English: upper


LCF IN PEACE CORPS • 2018/2019
Responsibilities:
•	Writing or modifying daily language lesson plans using Peace Corps Cambodia Competency-Based Curriculum (CBC) design and sends them to LCC to approve before classes.
•	Conducting language classes, making appropriate lesson modifications based upon the learning needs of the Trainees and feedback received from them.
•	Preparation all necessary materials, visual aids, activities, worksheets independently and/or under the guidance of LCC.
•	Helping Trainees to acquire cross-cultural knowledge and skills by acting as a language and cultural information liaison, by integrating cultural situations and discussions into language classes, and creating opportunities for Trainees to interact and ask questions in an open and unthreatening forum.
•	Submitting weekly progress report regarding Trainee progress in language acquisition, and cultural understanding. Providing timely and regular feedback to Trainees on progress in Language, cross culture and other areas. Makes recommendations regarding Trainee language status at the end of the training program.
•	Assisting Trainees in practicing language learning outside the classroom, especially language that relates to safety and cultural integration, encourages Trainees to interact with community people, establish contacts with institutions and obtaining resources at the local level.
•	Assuring appropriate technical vocabulary/language has been covered before field trips, school visits and facilitates practice of technical Language. Asks for assistance from trainers if necessary background materials have not been provided in a timely manner.
METHODIST OF INTRODUCTORY LESSONS  / SALES MANAGER • 2020/2021/2022
•	Conducting the first meeting with a potential client (demo English lesson).
•	Determination of the level of the English language (according to the CEFR system) and the recommendation of the course of study at the  school.
•	Presentation of the benefits of studying at EglishDom to a potential client.
•	Dealing with doubts and objections of the client.
•	Keeping records of lessons learned.
Position: Customer Support Account Manager
Category: Support
Experience: 2 years | English: upper

Participating in team workflow development and automatization. Solving high-priority stressful cases.
2017-2018: ONYX Enterprises, «Nexteum»
Manual QA Engineer
Duties:
Constantly reviewing processes and identifying ways to improve efficiency & service
Identifying, understanding and giving priority to urgent issues
Writing test cases for new and existing features

2018-2020: «Continuum»
IT Account Manager, Customer Relations Dept
Duties:
Communicating with remote customers
Addressing client concerns and ensuring the resolution of issues in a timely manner
Troubleshooting and all-round monitoring of account performance
Participating in team workflow development and automatization
Constant communication and cooperation with the Development Team
Solving high-priority stressful cases
I'm looking for a new project where I'll use and improve my managerial, team working, technical and communication skills.
Position: Customer Support, Account Manager
Category: Support
Experience: 6 years | English: fluent


Copywriter
Sep, 2015 - Nov, 2015 
Writing articles and essays on different subjects (science, biology, economics, etc.,)
Making sure all works are done in accordance with Client's requirements.

Execution Manager at Delta Wilmar
Apr, 2016 - Oct, 2016
Arranging documents required for shipments.
Communicating with different departments in order to ensure all documents are issued in time and according to requirements of clients.
Communication with clients regarding document requirements and details of shipments.

Account manager at Continuum
Dec, 2016 - Mar, 2018
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing the bugs or client customization requests
Phone calls
Communication with accountants and other departments regarding client related questions


Middle Support Manager at Keepsolid, Inc.
Mar, 2018 - Nov, 2020
Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls 

Account manager at Continuum
Nov, 2020 - Dec, 2021
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients