lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support manager (German language)
Category: Support
Experience: 2 years | English: basic


I worked in customer support with German-speaking countries.

Main tasks:
- receiving and processing customer requests (phone, faxes, emails);
- consulting clients;
- recording information in CRM and responding to clients via the Freshdesk platform;
- secondary work with settlements, logistics and communication with other departments of the company and reporting.

I worked only with incoming calls.

I am looking for a job with similar tasks, with the possibility of growth in the company and a decent salary. I learn quickly, am stress-resistant, and open to suggestions.
Preferred working hours are from 8-9 to 17-18. Days off are Saturday and Sunday. No night shifts.
Position: Customer support manager. helpdesk
Category: Other
Experience: 7 years | English: fluent


Managing mailing system department of 30+ people
 Managing team of customer service representatives regarding mailing system, billing and sales, marketing questions. Phone, tickets and chats handling.
Conduct employee briefings,meetings. Supervise and monitor agent attendance,performance and productivity
Tracking Bugs and reporting them to the development team. Working with development team on fixing bugs and implementing new features.
Goal: To get the position of a Project Manager (Junior Project Manager with a progress perspective) or Support Manager team leader  in a stable, constantly growing IT Company.
Work at this Company for a long-term period.
Position: Customer support manager, Junior project manager
Category: Support
Experience: 4 years | English: upper

In a new project, I managed to organize a support and data processing team (17 person) from scratch.  Successfully compile a knowledge base containing medical terminology and special formulas.
- 2 years experience with multilingual customers.
Most of my professional period of life I work with people and for people. Working in hospitality sphere helped to develop the ability to understand the clients and team needs. For the last 4 years I have been working in the customer success department. Both projects were start-ups, which required me to be diligent, innovative, solutions and formulate the rules of work for myself and the support team.
I can multitask with ease and can organize my working hours.  It is important for me to be challenged at work and find solutions.
I would like to become a part of a team and a project that solves the problems of improving and making life easier.  I am looking for a team of like-minded people united by one idea and successfully reaching the goal. I would like to be able to grow with the company and improve my hard/soft skills.
Position: Customer Support Manager, Junior Project Manager
Category: Support
Experience: 1 years | English: upper

The indicators of my work are: 25% higher performance of my team than the other eight teams; the friendly atmosphere in the team; all delegated work was done on time, and I was aware of almost all problems of agents because we have trusted relationships in my team. I want to grow professionally and am ready for difficult situations to manage.
My experience was gained while working with a big team as a Team Leader because I frequently had to perform the duties of our Project Manager. I understand that just one year of experience in this position would not impress anybody, but I know I can handle the PM role.
Position: Customer support manager, Lead research manager
Category: Support
Experience: 7 years | English: intermediate


Customer support manager

Concert.ua
09.2014 - 11.2019
Kyiv

- Interaction with managers of clubs and concerts

- Daily update of information, tracking its relevance

- Work with clients (consultation on the products and services of the company and processing of incoming calls and emails)

- Working with specific CRM

- Partnerships development

- Resolving conflict situations with clients

- Knowledge of the rules, forms and methods of customer serviceCustomer support manager


Lead Research Manager

Freelance
11.2019 - 2021
Kyiv

- Lead research and data enrichment

- Searching for potential clients, identifying decision makers

- Working with various Lead Generation orders for outbound sales campaigns

- Conducting market researches for the sense of market capacity, payability, leads quality

- Assisting SDR's

- Working with CRM and Google Spreadsheets
Position: Customer Support Manager, Localization Manager
Category: Support
Experience: 5 years | English: fluent


- 10 years of professional experience in the translation industry.
- 4 years in translation and localization project management.
- Knowledge of translation and project management tools.
- Extensive experience as a translator From DE and EN into RU and UKR.
- Solid understanding of customer communication and support processes.
- Team lead experience.
- Lead generation experience and managing customer profiles in CRM systems.
- Advanced in English and German.

Looking for interesting and challenging job opportunities, connected with English and German languages. As a Customer Support Manager or in Localization Project Management. Not in Sales. Unfortunately, no IT/Software Development knowledge/experience, but I'm eager to learn!
Position: Customer Support Manager/Mentor/Customer Success/Implementation specialist/Anything related
Category: Support
Experience: 5 years | English: fluent

- Successfully performed all activities of Customer Support Representative during the shift (chats, calls, emails, OMS/CRM processes, etc);
- Mentored employees (from freshly hired ones and up to Senior Customer Support Representatives): carried out onboardings, regular performance reviews and feedbacks, promotion tests, etc. Led 10+ people to higher positions;
- Expanded and kept up-to-date Support Team knowledge base (~50 detailed manuals);
- Optimized contractors hiring, verification, fraudulent activity investigation, performance evaluation. Significantly decreased the number of untrustworthy contractors and lowered number of refunds as a result;
- Served as a primary IT specialist within the Support team, instructed colleagues on software/solutions setup and usage, taught basic Windows/MacOS/Chrome troubleshooting, and configured workstations in the office. Considerably enhanced team’s technical proficiency;
- Analyzed and improved order processing activities and case dealing practices. Achieved notable time efficiencies and optimized team’s productivity.
Senior Customer Support specialist with 5 years of experience. Expert in multitasking, dedicated to identifying customer needs and delivering effective solutions to all problems. 
Logical professional practiced in using analytical, problem-solving and critical-thinking skills. Enthusiastic about identifying improvement opportunities and translating findings into practical implementations

Currently working as a Senior Customer Support Representative & Mentor (US/International market)
I hope to work with a team that is passionate about tackling complex challenges and developing innovative solutions. Additionaly, I expect the company to prioritize work-life balance and provide a supportive environment that fosters both personal and professional growth.
Position: Customer support manager/Quality Control
Category: Support
Experience: 7 years | English: fluent


QA Team Lead:
Responsibilities:
 - work process organization and management
 - team development and motivation
 - cooperation with other departments
 - ensuring the provision of high-quality service to clients
 - introduction and implementation of proposals for improving the work process of QA and Support 

QA manager:
Responsibilities:
- implementing quality assurance, creating evaluation scorecards, monitoring the quality and performance of support managers’ work, creating a knowledge base, guidelines, macros/shortcuts, and new flows of handling requests
- tracking agent's KPI
- onboarding of new agents, training of bad performers
- conducting meetings (one on one meetings and general meetings) and presentations introducing updates and new workflows

Customer Support Manager:
Responsibilities:
- Responding to a large number of customer requests in tickets and chats, social networks, processing feedback on Google Play and App Store
- Handling customer complaints, subscription cancelations, and refund requests providing appropriate solutions and alternatives
- Providing customers with recommendations on healthy diets and workouts
- Providing feedback on the product and advertisement to the product and marketing teams
Position: Customer support manager / Recruiter
Category: Support
Experience: 1 years | English: fluent


Throughout the year, I held the role of customer support manager and customer service for two distinct projects. During this time, I developed a mastery of effective communication skills through my frequent interaction with customers and the resolution of their inquiries.

First project: I assisted Ukrainian refugees and foreigners in finding jobs in the Netherlands. I communicated with them through Gmail and conducted interviews via phone calls. I entered all the job seekers' data into the CRM system (Hubspot) and worked with the recruiting system (JazzHR). In general, I held the role of a Recruiter as well.

Second project: I worked with Shopify and the Faire systems, representing an online store in the US market. My role involved adding products, accepting orders, creating collections and email marketing, and setting prices, and rules for promotions. I also assisted in solving problems and answering customer requirements. I communicated with people and the warehouse through Outlook.
Position: Customer Support Manager/representative
Category: Support
Experience: 3 years | English: fluent


On my previous position I`ve been:
— resolving all types of support issues (questions, requests, complaints, etc.) received via ticketing system and live chat (in a quick and efficient manner)
— helping to solve most simple problems directly otherwise escalate the issues through our ticket system to the back-end support team
— responsibility for customer support cases coming from both emails and live-chat
— understanding and analyzing customers’ problem, finding appropriate and acceptable solutions
— the front line of support for clients and customers, helping to ensure they are satisfied with products, services, and features;
— influencing the way we support our users and improving our flows to make sure their experience is the best possible
— providing management with customer insights and information on customer needs
Position: Customer Support Manager, Sales & Marketing, Retention manager
Category: Marketing
Experience: 3 years | English: fluent

I m from India, In my past experienced I was a skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Language : 
Hindi - Native 
Urdu- Intermediate 
Punjabi- Native
Sales & Retention Manager 
From 19.12.2021 to current 
(Pin- up- Support) 
• Lead marketing strategies to support the Retention marketing program.
• Plan and execute loyalty strategies to support our customers’ brands retention efforts.
• Lead special projects designed to improve profitability of the active customer base.
• Manage the brands’ rewards program.
• Work together with various internal stakeholders to produce both short and long-term Retention marketing strategies.

Customer Support Manager
from 12.2018 to 12.2020 (2 years)
Airtel, India (Telecommunication)
• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their
implementation.
• Informing the team of all new information related to products, procedures,
and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team's ongoing training efforts.

Sales  Agent
from 02.2018 to 11.2018 (9 months)
EMS Call Center, Punjab (Logistic supply chain)
• Worked productively to determine the needs of customers and fast
track solutions to those needs.
• Answered inquiries by effectively researching, locating, and relaying information to customers.
• Maintained call center database by collecting and recording information.
• Continually worked to enhance call center's reputation by providing quality and
timely service.
• Attended educational seminars to improve knowledge and skills
I will work for the company’s goals and targets and in return, I expect to grow professionally in my career path with the company.
I m looking for  Customer support roles/ Sales & retention manager. I m quick learner and easily adapt things very quickly so, for me starting from scratch is also good. I have ability to make things good in proper manners.
Position: Customer Support Manager (Senior)
Category: Support
Experience: 3 years | English: upper


I have 3 years of commercial experience in a Customer Support
Manager (2 years as a Customer Support Manager and 1 year as
a Senior Customer Support Manager). I'm passionate about
assisting customers and always want to create long reliable
relationships with them. I’m 100% sure I will be very beneficial to
your company because I’m a quick learner and able to focus on
goals, perform tasks efficiently and on time, organize my time,
plan tasks for it, and find a common language with anyone
Position: Customer support manager/supervisor
Category: Support
Experience: 10 years | English: fluent

1. Working simultaneously with 3 languages (10 years experience);
2. Professional translating/interpreting skills [English - Spanish - Russian] (10 years experience);
3. Organizing teamwork activity, monitoring the workflow (6 years experience);
4. Maintaining professional cooperation with dissatisfied customers (5 years experience);
5. Accuracy, high resistance to stress, responsibility (10 years experience);
6. High level of time-management skills, being active and initiative when working remotely (7 years experience);
I. 
Translator + voice-over
Cooperating with Youtube channels
Personal recording studio, professional equipment

Services (duties):

1) translation/transcribing
2) voice-over
3) preparing subtitles
4) audio/video synchronizing
5) video editing

Voice-over is done in such languages as:
- Russian, Ukrainian
- English, German
- Spanish, French, Italian, Portuguese
- Arabic, Turkish, Hindi, Indonesian
- Vietnamese, Thai, Korean, Chinese, Japanese


II.
Customer support representative: English, Spanish, Russian
All Heart Home Care agency (Medical service)
New York City [Brooklyn]
Shift: 9AM - 6PM EST (NY timezone)

- Working with inbound/outbound calls, maintaining all the customers' orders upon receiving home health aide, looking for home attendants in accordance with the customers' requirements and demands;
- Saving the requests in CRM, follow-up with existing and new customers in Asana, Bolt + Google docs, and Excel sheets;
- Maintaining order with all the forms for every client [Department of Health and insurances' forms], cooperating with insurance companies, helping the customer choose the best insurance, and leading the customers through the whole procedure of their registration within the chosen insurance company. Initiating conference calls: helping the customers cooperate with the Department of Health, Medicaid/Medicare, insurance companies;
- Preparing daily/weekly/monthly reports.

III.
Customer Support Agent (English and Spanish)
06.2015 - 10.2017 
eDriving.com | DriversEd.com (Education)
California, USA; 

- Processing inbound/outbound calls, emails, chats;
- Advertising and selling certified online driving courses;
- Working with online driving courses in 14 states;
- Cooperation with the online court systems [AZ, CA, MI, NV, TX];
- Maintaining new customers' orders, registration and processing the payments;
- Basic technical support [JIRA system];
- Processing specialized course documents, court forms, course completion certificates.
- no 100% sales (partial possible);
- no office work, only remote;
- no morning shifts, preferable evening/night working hrs (starting around 14:00-16:00);
- at least English as a requirement, better if both English and Spanish;
Position: Customer Support Manager/Supervisor/QA/Team Lead
Category: Support
Experience: 3 years | English: fluent

In 2 years as a Support Supervisor, I have mentored almost 20 team members to become confident and customer-oriented support team representatives. 7 of them have been promoted to Advanced Support Reps, and 3 - to Shift Leads.
I am an experienced Customer Support Specialist with a demonstrated history of working in customer services. My track record in Customer Support shows successful performance in different job positions: Customer Support Representative, Team Lead, and Support Team Supervisor. I have excellent skills in Customer Support & Customer Care, Quality Assurance, Coaching, and Team Management. Currently, I am working in a marketplace company in the educational services segment, and I aspire to get experience in Product IT. Also, because of personal reasons, I'm considering part-time positions in support.
Position: Customer Support manager / Support Lead
Category: Support
Experience: 4 years | English: upper

Created workflow for the support team for the new game project.

I have created and organized a Support role in the company, from undefined functions with mess and random fire-fighting to structured work with its standards and defined policies.
I started my career in IT with the support MacKeeper app.

My previous job was at a game developer company. 

I have worked on the Support Department's Raid Shadow Legend and Mech Arena projects. In these games, I got good experience with ZenDesk, Intercom, Confluence, Jira, DataBase GBO, SalesForce, etc.
My main job was customer care, working with the tickets from players. Also, I have a few tasks, such as:
Create a support workflow with the new game project.
Gather and analyze feedback and report for game designers.
Work with hacked accounts and ways how to secure them. 
GDPR requests from the customers. 
Create an Assistance project.

Now I'm working in a software product company. 
My duties include supporting the operation of the support department, building a workflow. Interaction with b2b customers. Onboarding customers. Product launch for a client—interaction with product/devops teams and company management. I am creating and filling up the knowledge base.
Main tools:
Jira/Confluence, Intercom, BaseCamp, Slack, Metabase, FusionAuth, Mailgun, and other internal tools. 

I want to develop in the support branch with other management roles.
Not interested in
Gambling
Dating
Blockchain/Crypto
Position: Customer Support Manager/Team Lead
Category: Support
Experience: 6 years | English: upper

- built and developed Customer Support Team from 6 to 60+ agents;
- trained new agents, who subsequently took managers position in the company;
- updated KYC procedure in the company, therefore, approval rate is 90%+
I’m working for over 3 years in Customer Support Department in the company, which provides services for CFD-trading. Started as a regular agent, and now I’m holding the manager’s position and responsible for a few projects (60+ agents). 

Main responsibilities: conducting the interviews with candidates, creating and analysing overall performance reports for CEO-management, work/vacation schedules, developing scripts and education materials for the agents and Team Leaders. 

Previous experience:
- Flyhacks (project for booking airline tickets, startup). I worked there 1,5 years, started as a Customer Support agent. Main responsibilities: issuing tickets, contacting the airlines in case of rescheduling/canceling the flight, refunds, adding luggage/other services. In 6 months was promoted to Team Leader and was helping to resolve complicated cases with the clients, created working schedules, was responsible for onboarding and training the new agents.

The very first working experience in Ukraine was a Customer Support agent position at Ukraine International Airlines (UIA). Main responsibilities: answering incoming calls, chats and emails, issuing tickets in GDS “Gabriel”, “Amadeus”.
Not ready for night shifts, or shifts after 5 PM.
Position: Customer Support Manager/Team Leader
Category: Support
Experience: 2.5 years | English: upper


Able to:

-Lead and drive a team to meet quality and other performance targets and expectations to contribute to a positive customer experience;
-Develop team members providing guidance on areas of development and empowering ownership of problems through to resolution;
-Work on staff motivation to ensure engagement of team members and their contribution when working on common goals;
-Carry out performance review (including quality control assessment) of individual team members and a team as one unit;
-Organize and lead meetings to provide analysis and charts of team performance to team members (one-on-one meetings and general meetings);
-Provide regular and constructive feedback to team members to help them develop, improve, and enhance their skills and knowledge, take appropriate corrective action when required;
-Set goals to the team that are in line with the department and company goals, and ensure the required performance targets and deadlines are met;
-Monitor and provide regular reports on team progress and performance and other requirements as required

Additional:

 Provide general supervision of the shift to ensure all systems and processes are running smoothly;
- Organize and manage the workflow on shifts, including balancing the workload;
- Ensure productive workflow and comfortable working conditions for each CS Specialist on shift;
- Maintain a productive environment, motivate and inspire team members;
- Facilitate problem solving and resolve conflict situations;
- Be an escalation point for clients, determine and approve exceptions;
- Communicate customer feedback to the corresponding departments/staff in order to develop processes for better serving customers;
- Develop and maintain in-depth product knowledge;
- Maintain reports on shift performance as required;
- Report and escalate issues and incidents based on guidelines;
- Assist with updating external client knowledgebases, as well as internal departmental documentation as required;
- Be engaged in continuous training and self-education;
- Collaborate with peers and other departments to achieve the company goals
Position: Customer Support manager/Team lead of CS
Category: Support
Experience: 3 years | English: upper


From 2020 worked as Payment support agent at the Focus Media ltd.

For 1.5 years worked as Customer support agent first, then Shift manager in the international iGaming industry. My responsibilities:
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
not sales