Position: Project manager | Delivery Manager | Engineering Manager
Category: Lead Generation
Experience: 11 years | English: upper

As delivery manager of business transformation program support and helps teams to develop and deliver next software:
• Unified Frontend Application that supports the Card Ordering process, which simplifies the operation with the client (The card ordering process takes 5 min instead 45 min)
• New client notification system that provides bank 37 M UAH Income and 24 M UAH Cost Saving
• Critical for online business feature – Push and messenger online notifications to clients after account transaction, СVV Online Calculation and PIN Setup services for virtual card
• Online lending capability for the bank's mobile application that allowed businesses to reach 88% share of loans originated and executed digitally
• New Card tracking and Delivery system that allowed the bank to provide a competitive level of service for clients who used plastic cards. That increased NPS for the bank’s Card Products from 32 to 63 points
• Salesforce integration service that allows the business to check and improve the performance of the marketing campaign
• New Loyalty Program service that provided the bank with more than 400K EUR of Cost Saving
Highly skilled, action-oriented, and result-focused Delivery Manager with a proven record of success in driving project excellence and client satisfaction. Leveraging 10+ years of Delivery Management/Project Management expertise. 
I excel in leading cross-functional teams, optimizing processes, and delivering high-quality projects within scope and on time.

Work Experience:
- Responsible for software delivery of a Business Transformation Program that covers 10 teams, and more than 100 people.

- Supported the product team with solving IT-related issues and made a contribution to the performance of refactoring loyalty service for the new loyalty bank’s program. 

- Hiring, onboarding, and mentoring new team members to develop the bank’s Digital Onboarding Service from scratch

- Consulted and helped Product Teams to pass IT security assessment to unblock the delivery of new releases to the prod environment. Processed IT Security issues and consulted Team Leads in process of creating a security fix

- Created Information Infrastructure (Jira Project, Confluence Sites) and work environment (VDI) with all necessary tools for team members. Involving responsible IT Platform Engineer to setup Application and DB servers, GitLab repositories, Pipeline in Jenkins, Kafka topics, KeyCloak service account, and other important services needed for software development

 - Prioritizing technical tasks in the backlog to have realistic commitments of delivering new features

- Worked with teams (daily scrum, planning, demo day, retro) to regularly deliver new releases every month. As result teams made
delivery 2-3 times in a month as planned, and reach a higher maturity level

- Worked with teams to avoid critical incidents on prod with developed IT systems, and services

- Facilitated & contributed to knowledge sharing between teams including external involvement, involving lead developers from other domain teams for knowledge exchange

Working with technology stack:
AWS, SpringBoot, Docker, K8, Jenkins, GitLab, PostgreSQL, Kafka, ELK

Groud knowledge cloud technology

Practical implementation of Agile principles, practices, and methodologies (Agile, Kanban)