lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: IT Support Engineer / Technical Support
Category: Support
Experience: 2 years | English: pre


2020 - 2021
L1 Customer Support

Work consisted in the acceptance of incoming appeals of clients, grant of consultation on
a bank product, help in the decision of problems with payments. Consultation on a credit
product. Рerforming fraud monitoring and financial monitoring. Experience hardly
anymore one year.


2021 - 2022
L1 Head of Customer Support Group, Supervisor

Got step to the leader of group client support. Amount man in a command - 10-12.
Duties: educating, tuning of working process, improvement of command indexes.
While working at L1, I gained experience in the following programs: SrBank, TranzWare
FIMI Online, IsCard, UPC Online.
Understanding of the principles of e-commerce business models.


2022 - 2023
L2 technical support

Experience related to the technical part of the product setup, analytics. Experience with
Elasticsearch logging service. Main focus - application performance monitoring,
identifying issues, defects and their elimination, optimization.
Generation of tickets for modifications and functionality improvements.
Experience in creating push notifications for a mobile application.


2023 - now
L3 IT Support Engineer

Work with the state Internet portal DIIA. Receiving requests from clients for
development, modernization, support and optimization of services. Setting up fast,
convenient and secure work with state registries. Development and implementation of IT-
technologies for government institutions and commercial organizations.
Position: IT Support enginer
Category: Support
Experience: 1 years | English: pre


Monitoring of mass problems in the Privat24 application using Grafana. Identified problems on the side of the application. Analysis of non-blocking errors and their minimization. Updating processes and reducing requests for third-party APIs. Solving problem cases received from the service desk. Search logs in the terminal, in kibana. Communication with development about fixing bugs. Communication with customers regarding service updates. Dashboard development using Node-red. Creating/maintaining documentation on Confluence.
Position: IT Support Manager
Category: Sysadmin
Experience: 11 years | English: intermediate


Development from scratch and formalization of processes related to user technical
support.
Practical implementation of the company's plans for tracking incidents, preparing and
demonstrating POC using the example of Opsgenie.
• Incident Management: Opsgenie
• Task tracking: Jira Cloud (Service Management, ScriptRunner, Custom automatization,
etc.)
• Collaborations: Confluence Cloud
• Security: OPSWAT MetaAccess End-point Policy Management + SDP
• Asset Management: Assets
• User Support: Google Workplace (SSO, oAuth, Scripts), Slack (ChatOps tasks)
Position: IT Support Manager, Customer Support Manager
Category: Project Manager
Experience: 8 years | English: fluent


Strong expert with the long records of professional achievements in CSM with 7 years in customer service management and an before 1,5 years as a customer support representative, that knows all the scene behind the curtain. :) Eager to grow customer loyalty to product and their satisfaction and best experience by creating and developing the highest level of customer service. Strongly believe that customer's complaint is a gift for Company.

Key Qualifications & Responsibilities:
- Manual Operations team Management- Resource Planning, Staffing, Reporting.
- Team KPI's and motivation strategy implementation with a regular performance review. 
- People Management/Motivation. Build IDP (individual development plan) for team members.
- Cross-teams cooperation and communication management.
- New Clients on-boarding.
- Business requirements agreement with Stakeholders and translate it to development backlog items.
- Incident Management.
Position: IT Support or DevOps
Category: Sysadmin
Experience: 11 years | English: upper


• Apple Certified Support Professional (ACSP)
• Building Jamf Mobile Device Management (MDM) from scratch
• Jamf Connect: authentication and identity management
• Zero-Touch provisioning
• Experience with macOS/Windows/Linux configuration, administration, support, and troubleshooting
• Broad experience in management 1500+ computers (Jamf MDM)
• Experience in management of the Apple Business Manager
• Conducting with Apple representatives and collaboration with the Apple Authorized Service
• Providing technical support to developers and business users worldwide in mixed macOS/Ubuntu environment
• Knowledge in computer automated provisioning and configuration management tools (Ansible)
• Experience in GitHub; Bitbucket; Jenkins; AWS Terraform; Azure; VMWare; Docker
• Experience in shell scripting
• Wide range of experience in the running of the International IT employees' onboarding process across the DataRobot offices
• Experience in the Okta Single Sign-On and Okta LDAP directory
• Familiar with supporting a broad variety of technologies (Jira/Confluence; G-Suite; Slack; Office365)
• Experience with OpenLDAP (FreeIPA) centralized authentication systems
• Experience with Audio/Video conference systems configuration and administration (Zoom, Google Meet, and Cisco Web-ex)
• Experience in using Helpdesk Systems
Position: It support specialist
Category: Support
Experience: 11 years | English: upper


Maintaining servers, computers,  virtual  machines, Storage, printers, and scanners.
•	Installing all programs and drivers related for computers  and servers.
•	Installing  servers  and  performing  hardware  and  software   configuration including RAID,Active Directory,MS Exchange,MS ISA,Virtualization,Storage, Cluster,and others,office 365 ..
•	Troubleshooting,diagnosing,and resolving client and server-side problems for all the different companies that have a maintenance contract with ICC.
•	Served as an IT support  Specialist contracted by many companies  to provide hardware and software technicalsupport.
•	Delivering IT services to various clients on a sub-contracting basis. Some clients include

•	Installing & configuring windows.
•	Preparing desktops,laptops,and servers for hardware implementation.
•	Troubleshooting and solving windows problems on client PCs.
•	Troubleshooting and solving peripheral devices problems (printers,scanners ...).
•	Implementing infrastructure project  include  Windows  server,Active directory, Exchange,ISA and  Hyper-V

Outsourcing on site as IT Manager:
Aecom,DLO,Diet Center,ChemicalPlus,Hitek,UBP Private Bank, AUB(University & AUBMC),Ministry of Public Work,Biomedic.
Position: IT support specialist
Category: Support
Experience: 2.5 years | English: pre


Detection and resolution of software errors,
Computer software support, installation, fixing hardware problems,Adding users to the domain, solving problems by connecting to users on the network remotely,Formatting computers, installing a new operating system, backing up important data,Controlling the service desk for queued tickets and resolving first-come, first-served requests on a first-come, first-served basis,Solving problems with WAN, LAN in the network,Loading the correct drivers for peripheral devices
Position: IT support specialist
Category: Support
Experience: 11 years | English: upper

I got an IT job in foreign company at the age of 40 with Pre-Intermediate level of English.
Looking for a position in IT support stream. Remote support of windows desktops/servers. Basic knowledge of Widows/Linux servers. Intermediate knowledge of Networking.
Was working as an IT support specialist of Royal Caribbean ship's network infrastructure for 2 last years.
Routine tasks: servers’ backups check, UPS check, daily database ready-to-work support.
Installing and maintaining networking and PC desktop equipment. iSupport tickets system following, telephone support, remote desktop support and embarkation IT support.
Overall IT stream experience is more than 10 years.
I'm still believing in an optimal triangular of salary/workload/development.
Position: IT support Specialist
Category: Support
Experience: 11 years | English: upper


I’m an IT support specialist with over 10 years of experience in hardware and software solutions. My expertise includes systems maintenance and troubleshooting on-site, by phone or using remote tools on the Windows and Mac OS platforms. I enjoy generating new ideas and devising feasible solutions to broadly relevant problems. My colleagues would describe me as a determined, resourceful individual who maintains a positive, proactive attitude when faced with adversity. Currently, I’m seeking opportunities in a range of IT environments that will allow me to plan, configure and optimize technologies that serve to bridge the gap between technical and non-technical persons. I am currently learning python programming language.
Position: IT Support  Specialist
Category: Support
Experience: 6 years | English: intermediate


September 2015 – August 2020: System And Network Manager,  
State Property Fund of Ukraine, Regional Office in Kyiv 
Project: It support department in the regional office on state State Property Fund of Ukraine in Kyiv  city. 
 Responsible for the maintenance, configuration, and reliable operation of computer systems.  Install and upgrade computer components and software. 
 Troubleshoot hardware and software errors. 
 Organization of regular backup and implement appropriate processes for data protection and failover  procedures. 
 Lead desktop and helpdesk support efforts.  
 Responsible for capacity, storage planning, and database performance. 
 Responsibility for documenting the configuration of the system. 
 Manage content in organization web site. 
 Development of the company web page and support. 

August 2020 – present: Technical Support Specialist, PJSC BANK VOSTOK
Project: It SL2/SL3 support in the PJSC BANK VOSTOK.
 Work with incoming support tickets and communicate with a clients.
 Participate in new releases roll out.
 Troubleshoot user issues with payment workflow.
 Preparing the guidance and support manuals.
 Preparing and operating the daily and monthly bank reconciliation statement.
 Outlines the refunds in the bank database.
Position: IT Support Specialist
Category: Sysadmin
Experience: 4 years | English: intermediate


4 years - IT Support Specialist 
-Technical support for office and remote employees;
-Setting up new workstations for employees;
-Installation and configuration of software, office and network equipment;
-Configuration and administration of office networks;
-Control of user access to systems.
I'm looking for similar position or Sysadmin position
Looking for a position with better prospects, friendly team without bureaucracy. Interesting tasks that will allow me to apply my current knowledge, gain new ones and growth as a specialist.
Position: IT Support Specialist
Category: Support
Experience: 2 years | English: fluent

Completed “Hands on SQA & Cyber Security” course from IT Training BD. (2021)
 Honorary Mention in Math Olympiad Competition at Divisional level of National Math Olympiad. (2014).
Customer Support Specialist (Remote) 
Glowdio Limited
November, 2019 – Continue
A friendly team working on a challenging project.
Position: IT Support Specialist
Category: Support
Experience: 11 years | English: fluent


During my fifteen years of experience in IT industry, I have acquired demonstrated ability in all aspects of troubleshooting, installations, and configuration for a variety of IT operations and management.
Good experience in the sphere of telecommunication. I have Core Network, Transmission Network, VAS Network, Roaming Solutions, SIM Solution and professional IT Support experience.
In addition, I am highly skilled in delivering very complex technical information.
I am task oriented, get pleasure from accepting challenges, and persistently keep pace with the most recent advancements in the IT field.
Position: IT Support Specialist
Category: Support
Experience: 0 years | English: upper

Master's degree in Psychology 2019-2020
Bachelor's degree in Social Work 2014-2017

Certificates:
- Technical Support Fundamentals;
- The Bits and Bytes of Computer Networking. 

English B1
Entry-level IT support professional seeking a full-time role in Information Technology. Currently studying at Google IT Support Professional (part 3) on Coursera — a six-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security.

2020 - 2022 Copywriter (freelance)
Writing various texts according to the approved plan, mostly for students. 

2018 - 2019 Secretary
Work with papers, such as organizing files and preparing documents, systematization of document flow and managing office supply inventory. Meeting visitors, purchase of tickets and assistance in organizing business trips.
Please, don’t offer me a job that is connected with calls, sales or night shifts, thanks in advance.
Position: IT Support Specialist
Category: Support
Experience: 7 years | English: fluent


I am a self-motivated and hardworking individual with the ability to work well under pressure. I have good IT support skills, enabling me to effectively communicate with a wide range of people. I'm always enthusiastic about learning new things which can assist my career prospects, by increasing my knowledge and expertise. I'm keen on building a long-term relationship within an organization that will allow me to advance my career to its fullest potential while adding value to the team I represent as well as contributing to the overall success of the organization.

 Start a conversation with me today, about how I can help you.
Position: IT Support Specialist
Category: Sysadmin
Experience: 1.5 years | English: upper


I had experience as a 24-hour shift Technical Support Specialist of nearly 150 filling stations (1 year and 4 months). 
My responsibilities included:
•	Technical support of filling station operators and office employees, resolving software, hardware and network issues.
•	Software implementation and update on filling stations, development of instructions for its use.
•	Ensuring uninterrupted operation of filling stations, personal workstations, services responsible for data exchange and customer loyalty program.
•	Recording incidents, processing and escalating requests in ServiceDesk.

Also had experience as a Security Systems Installer (6 months).
My responsibilities included:
•	Mounting cameras and other security systems.
•	Installation of twisted pair and optic fiber cables.
Position: IT Support Specialist
Category: Support
Experience: 7 years | English: upper


My Name is Tunji Shogbola, I am a graduate of Business Administration with experience in IT Support. In my former place of work after 3 years of working under my line manager, I was transferred to head the IT Dept of the new branch. Presently I work in a Software development company as an IT Support Specialist. Apart from working as an IT Support I also do video Editing I use Movie Maker and Movavi Video Editor
Position: IT Support Specialist
Category: Sysadmin
Experience: 3 years | English: upper


Provided technical support to end-users, having resolved over 5000 hardware and
software issues.
Assisted in the installation, configuration and maintenance of computer systems and
software applications.
Loaded software, granted permissions, and configured hardware for over 300 new
employees as part of on-boarding process.
Used ticketing systems to manage and process support actions and requests.
Responded to help desk tickets and inquiries in a timely manner, ensuring high level
of customer satisfaction rate.
Collaborated with cross-functional teams to troubleshoot network connectivity and
system performance problems.
Conducted system upgrades and implemented security patches to ensure data
integrity and network stability.
Utilized Microsoft Sentinel to analyze and troubleshoot cybersecurity incidents,
ensuring a proactive approach to threat detection and mitigation.
Conducted thorough investigations of security alerts and incidents, analyzing log
data and system behavior to identify and resolve potential threats
Created and maintained 50 user manuals and troubleshooting guides.
Position: IT Support Specialist
Category: Sysadmin
Experience: 2 years | English: upper


-Providing technical support on the entire application to teams within the organization  
•EOD operations
•Maintainace operation and troubleshoot on the Applications  
•Resolving open issues
•Writing queries, Developing reports using data models and report Templates
•Controlling some servers like checking their availability
•When there are higher issues that should be escalated communicating with vendors and providing solutions
Position: IT Support Specialist
Category: Support
Experience: 2 years | English: fluent


• Troubleshooting computer problems on a regular basis for HRS International, CTN Global, VIT, Di Marzio, and dozens of customers
• Communicated with managers to set up workstations and servers used on-premises • Assessed and configured networks, operating systems, IT infrastructure services, and security protection
• Maintained upkeep of computer equipment
Position: IT Support Specialist
Category: Support
Experience: 6 years | English: upper

Decrease of IT-related Incidents from employees. Increase the overall IT performance & stability inside the company. Rescue of some important public events.
Work at an International Enterprise with over 1000 employees and over 2000 workstations based on Microsoft solutions.

Skills:
• Long-term experience in maintenance and diagnostics
• Good troubleshooting skills
• IT Asset Management
• IT Procurement
• Team Management

Personal Qualities:
• Can analyze and think logically.
• Fast learner
• Excellent Soft-skills
• Honest and responsible.

Language skills:
 English – upper-intermediate
 French – intermediate
Good working conditions.
Fair compensation.
Position: IT Support, System Administrator, DevOps
Category: Sysadmin
Experience: 11 years | English: fluent


I have a passion for IT support. Starting as a support assistant at 16 years old I learned and studied new apps and services that can make my daily work easier and productive. 
I'm interested in this position as I strongly believe that your company and clients are interested in services automatisation and structuring, excellent  troubleshooting skills and ability to lead and train teammates which in combination bring the company spending less working hours for that task and possibility to grow.
Position: IT support team lead
Category: Support
Experience: 11 years | English: intermediate


IT Support Team Lead of Metinvest
01.2019 – 10.2020 (1 год 10 мес)
Metinvest Digital  

•	Organization of enterprise integration into a new IT structure within a year. (350 users, more than 400 computers);
•	Integration of new and migration of existing services in enterpris;
•	Managing operational and capital expenditure;
•	Administrating Windows AD, SharePoin sitse, PrintServers,FileServer, TS;
•	Direct support for VIP users Metinvest Holding;
•	Management team of 4 L2 specialists to support 1300+ users.


Main engeneear of IT department
12.2007 – 01.2019 (11 лет 2 мес)
PJSC «DONETSKSTEEL» - Iron and Steel Works» 
 
•	Management team of 7 specialists to support 1000+ users based on ME ServiceDesk. Direct support for VIP users;
•	Client OS support (Windows);
•	Implementation of an access system based on Fortnet, video conferencing based on Polycom;
•	Conclusion of contracts, purchase of machinery and equipment, maintenance Inventory Management;
•	Troubleshooting, Updates, and Maintenance computer and peripheral equipment.
Position: IT Support Team Lead
Category: Support
Experience: 10 years | English: fluent

- Experience managing the IT department
- Participation in making management decisions in the company;
- Management of internal projects;
- Coordination of work of subordinates;
- Manual Operations team Management- Resource Planning, Staffing, Reporting.
- Team KPI's and motivation strategy implementation with a regular performance review.
- People Management/Motivation. Build IDP (individual development plan) for team members.
- Cross-teams cooperation and communication management.
- New Clients on-boarding.
- Incident Management.
- Formation of annual need for goods and services in the direction of IT;
- Creation technical of documentation for conducting electronic trading, writing a technical task from the customer;
- Business negotiations and contract conclusion;
- control over the supply of goods and payments in accordance with the terms of the contract;
- Diagnose and resolve LAN related problems
- Carry out routine configuration and installation of IT solutions and infrastructure (Cloud and On-Premises)
- Ensuring the security and hardening of enterprise-wide IT systems and networks (Security Awareness Training)
- Writing Security Policies 
- Adding, removing, or updating users account information, resetting passwords, and creating group policy as required on Active Directory
- Manage and configure the company's access control system (IAM(Identity Access Management system), Role-based access control)
- Manage Enterprise SEP antivirus server and ensure cyber security best practices across the organization
- Manage and monitor the internet traffic, escalate issues to ISP when required (Overwatch network communication health, supervise network availability)
- Email administration: manage storage usage, new and existing account, and setting passwords
- Manage network and standalone software licenses and ensure all departments have the right software for the effective operation
- 3rd party contract management
- Manage company's computers, printers, plotters, and scanners
- Configure and manage routers and wireless AP for office use
- Carry out monthly systems and server preventive maintenance
- Manage the company's audio and video conferencing platforms
- Support users with day-to-day work and system challenges
- Update our internal databases with information about technical issues and useful discussions with customers
Highly skilled Technical Support Manager with 9+ years’ experience, including managing IT corporate infrastructure and related services of oil-gas production regional office with 2500 employee, IT-support team leading, managing projects of IT-systems migration and modernization.
Position: IT SUPPORT TECNIHICAN
Category: Other
Experience: 2 years | English: upper


Let me  introduce myself, I am a IT Support Technician who has a 2 years experience in this field. I am punctual and organized person. I have sense for detail and accuracy. My ability of analytical thinking contribute lots of advantages for me in this job.
Position: IT System administrator
Category: Sysadmin
Experience: 3 years | English: pre


•	User account management Active Directory
•	Understanding principles of networking (OSI, TCP/IP), knowledge of networking protocols (DNS, DHCP, SMB, IMAP, POP3, SMTP, NAT, VPN, RADIUS, SNMP etc.)
•	Ability to diagnose and resolve advanced technical issues
•	Knowledge of Active Directory concepts and administration
•	Use Group Policy Objects to manage network resources
•	Basic configuration Fortigate firewall	
•	Knowledge of Windows Server Update Service (WSUS), Deployment Services (WDS) and FSRM, DFS
•	knowledge of troubleshooting Remote Desktop Services and RRAS
•	virtualization Administration and architecture knowledge, vSphere ESXi
Position: IT System Administrator
Category: Sysadmin
Experience: 8 years | English: pre

Deployment of critical services in a short time and stressful conditions (:
Windows (servers, workstations,hyper-v, dns, dhcp, backup)
WMware ESXi 5.1 (creating hypervisor, basic configuration, maintenance and administration)
Mikrotik (DHCP, WiFi, Lan, L2TP/IPSEC)
Organization of telephony (PBX, Asterisk)
Service Desk
Build a PC, complete configuration and diagnosis at fault
Part time, remote
Teamwork is welcome.
I don't want to work in a call center