lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Video Produducer/Director | Content Creator | Marketing
Category: Marketing
Experience: 4 years | English: upper

• Within a year, grew from a film set administrator to a creative editor. 
• My proactive attitude allowed me to discover myself in all positions and roles on set and beyond.
• Excellent coordination with any team due to strong communication skills.
Briefly:
• 4 years of experience working in production and television channels
• Completed 10 television projects, including a music video
• Knowledge of the full cycle of video content production (pre-production to post-production)
• Understanding of the process within departments (worked in both administrative and creative departments)
• Worked in various genres, including documentary projects
• Expertise in operating YouTube, TikTok, Reels (Instagram) platforms.

I can:
• Organize the work of a video production team
• Coordinate filming (planning, approval, logistics, team supervision, providing necessary equipment)
• Generate ideas, edit rough and final drafts
• Maintain internal reporting
• Write press releases, releases, scripts, and other texts (currently only in Ukrainian)
• Gather editing footage (b-roll)
• Develop new formats and projects
• Conduct briefings
I do not work with companies that provide services to the following countries - russia and belarus.
Position: video produsing, video processing, 2D animation
Category: Artist
Experience: 1 years | English: basic


I work with adobe after effect with premiere pro, I also study illustrator, I study on my own and have some success, I make 2D advertising for gaming and other advertising, I also mount videos on YouTube channels, I have both my own videos and I lead them to other people's channels, for more than a year experience, work fast and have a strong computer
Position: Video Specialist
Category: Other
Experience: 11 years | English: fluent


TV/Video/Film Director&Producer.
Professional experience based on work at TV-channels, TVC production studios, filmmaking processing. Video specialist in creating, directing and producing TV-content,  commercial videos, films, TV-series.
Position: Video Streaming engineer
Category: Sysadmin
Experience: 7 years | English: pre

I have experience as a team leader(3-4 members)
Experienced in:
TV: TV broadcast engineering, schema & architecture design, installation, playout, Live video streaming, IPTV, Adobe Tools for Post-Production, Television Studio Equipment
Equipment: Elemental, Teradek, LiveU, Aviwest, Ericsson, Makito
IT: administration Windows, Linux, Networking, Technical support
A lot of responsibilities, open mind team with the fire in the eyes.
Position: Video Streaming Engineer
Category: Other
Experience: 4 years | English: intermediate

Creating a ffmpeg-based transcoder.
Writing technical documentation for the development of a complete Video Upload Service
Monitoring systems: Zabbix, Kibana, Sentry, Grafana
Operating systems: Windows, CentOS Linux, FreeBSD  
Databases: MySQL 
Transcoder: Elemental, ApperTV, Noisypeak, Envivio, Flussonic, Wowza, Carbon Coder 
Codec: MPEG2, MPEG4 / h264, h265, VP8 (knowledge of the structure of construction personnel and flow in these standards)
Media Server: Flashphoner,  Astra, Kurento
Project Management: Redmine, Jira 
Programming Languages: C++, JS
Do not want routine, monotonous work. I am very good at solving interesting tasks.
Position: VIP Account Manager
Category: Other
Experience: 2.5 years | English: upper


VIP Account Manager
11/2021 - Present

- Daily communication with vip-clients (calls, chats, emails).
- Personal retention strategies (special promotions and offers for VIPs, reactivation, and etc). 
- Finding and Establishing relationships with new VIP Partners.
- Analyzing data to learn more about consumer behavior.
- Resolving complaints and preventing additional issues by
improving processes. 
- Individual Approach to each client, transferring business
cooperation into the friendly relationships if needed.
- Collaborating with teams such as marketing, customer service, and finance to ensure that VIP players receive the best possible
experience. 
- Specific strategies in order to encourage positive reviews from players on AskGambler, TrustPilot and 


Customer Support Manager
06/2020 - 11/2021
Position: VIP Account Manager (betting/gambling) / Customer Support Agent
Category: Support
Experience: 4 years | English: upper


I have 4 years experience in customer support field. 

At first, I'd been working as a Customer support agent for a year and a half. The main duty was to provide an execellent service to the clients and teach/control other agents.

Then I'd been working as a VIP account manager for 3 years. I was responsible for communicating with VIP - clients. I had to resolve the non-standard requests and our team offerd different types of concierge services. I helped to develop personal offers to our clients using basic knowledge of HTML to create or edit web pages.
As a VIP Account Manager I can:
- make a segmentation of VIP clients;
- develop special offers for clients;
- calculate preliminary sum of bonus (or sum of other kinds of bonuses);
- provide first-rate support.

I have a basic knowledge of fraud game in sports and casino.

I'm familiar with Zendesk, Zopim, Slack, Jira, Konnektive, Live Agent, and other customer support softwares.

I attended workshops/trainings to hone my people skills. 

I also occupied position as a Chargeback Specialist. I researched credit card disputes and then prepared documents applying Visa/MasterCard Regulation.
Position: VIP account manager / Customer Support
Category: Support
Experience: 2 years | English: fluent


As a VIP Account Manager, I was responsible for working in social gaming (retaining and reactivating VIP Players). Developing new VIP customers, growing player lifetime value, as well as revenue contribution for assigned VIP customers.
Position: VIP Account Manager, IGaming
Category: Support
Experience: 3 years | English: fluent


Carnival Cruise Line, 2013-2018, Floor Supervisor/Ass.HSKP Manager

Provide a safe operation based on the Global HESS-MS system to ensure everyone’s
safety. Duty as Stateroom Manager monitoring Floor Supervisors, Stateroom
Stewards and Asst. Stateroom Steward’s performance. Interaction with the guests on a
daily basis, making sure they are having a great time and are satisfied with the
service provided. Dealing with guest’s complaints personally and by opening and
updating iCare cases as needed. 

2019-2020 Customer support manager

2020-2021 - VIP Account Manager

Build trust and strong relationships with VIP customers.
Being in touch with high-end clients through email, phone, live chat and
account.
Handle customers’ day to day requests, including out of hours when necessary.
Monitor VIP customer interests, and ensure that customer expectations are met.
To meet targets set by Head VIP.

2022-current time, Supervisor, VIP Department

Responsible for driving profitability by developing strong long-term relationships
with VIP guests.
Managing workflow.
Creating and managing team schedules.
Managing a portfolio of guests to increase the guest lifetime value while
decreasing qualitative churn.
Managing end to end aspects of VIP’s relationship, including the marketing
communications, promotions, financial operations.
Daily reporting, understanding customer behavior and marketing offers which
will result in VIP department growth.
Ensuring compliance with all regulations and legislations.
Constant monitoring of all competitors and industry activity.
Position: VIP Customer Support
Category: Support
Experience: 2 years | English: upper


Started working as a Customer Support in local company, afterwards after showing some great results and skills, changed the company and worked as a Personal VIP Manager.

My main responsibilities in my last company:

VIP Customer Relationship Management: Build and maintain strong, trusting relationships with VIP customers, serving as their primary point of contact within the company.
Personalized Service Delivery: Understand each VIP customer's preferences, needs, and playing habits to provide tailored assistance, recommendations, and offers.
Proactive Communication: Initiate regular communication with VIP customers through various channels (e.g., email, phone calls, chat) to provide updates, exclusive offers, and personalized promotions.
Issue Resolution: Address any concerns, inquiries, or issues raised by VIP customers promptly and effectively, ensuring their problems are resolved to their satisfaction.
VIP Retention Strategies: Develop and implement strategies to increase VIP customer retention and engagement, aiming to enhance their overall gaming experience.
Exclusive VIP Events and Promotions: Organize and manage exclusive events, tournaments, and promotions tailored to VIP customers, creating a sense of exclusivity and appreciation.
VIP Customer Feedback Analysis: Collect and analyze feedback from VIP customers to identify areas for improvement in the company's services and products.
Collaboration with Various Departments: Liaise with other teams such as marketing, product development, and finance to advocate for VIP customer needs and ensure seamless service delivery.
VIP Player Segmentation: Collaborate with data analysts to segment VIP customers based on their preferences and value, allowing for more targeted and effective marketing efforts.
Position: VIP manager
Category: Support
Experience: 1.5 years | English: upper


Hi everyone! Let me introduce myself, I am a goal-oriented and client-focused assistant. I'm fond of developing new skills and
abilities and seeking to use my expertise in a growing company. My key strengths include:
-multitasking,
-problem-solving,
-organizational skills
-results-driven.
And what is more important, I'm ready to improve customer satisfaction.
     In a nutshell, I employed teamwork skills by supporting the work of others and acting as an engaged team member while
positively and confidently solving problems. And promptly attended to customer requests to meet and achieve KPIs, exceeding targets and expectations.
     In case of any additional questions, I'll be glad to answer them and hope to see myself as a part of your company.
Position: VIP Manager
Category: Support
Experience: 2 years | English: fluent

Have a monthly 90+% customer satisfaction rating, a 100% KPI as a support agent.
At the moment, my position is a VIP Manager in the gambling industry. Please find my previous work and studying experience below.

VIP Manager
Magnetics | May 2022 - present moment 
- Retaining high-value customers and maintaining long-term relations with them by providing the highest level of proactive direct customer care via email and messengers
- Creating promos up to the player's needs
- Processing cases connected with gameplay, payment methods, bug issues, account maintenance, limits, troubleshooting, etc.; exporting transactions, reporting via Excel

Customer Success Agent
True Partners | Oct 2021 - May 2022
- Assistance to the customers and VIP clients in chats and by email with a 90%+ customer satisfaction rate
- Handling tickets; working with user reviews; managing accounts

Quality Control manager
Freelance systems  | Aug 2014 - Oct 2021
- Quality assurance of the texts at all levels of the company's work: editing and proofreading, rewriting, plagiarism check 
- Creating and conducting tests for applicants, hiring new freelancers
- Formal communication with the customers via email and admin page to solve their issues; cooperation with the support team members and coordination of their work for better results

Content manager, copywriter, interpreter
Freelance systems | Aug 2014 - 2017
- Content creation for social media platforms - Facebook, Instagram, Twitter, YouTube; Google trends analysis
- Article writing and translation & blog organization

Content manager & SMM
Paliturka Coffee & Books | Jun 2017 - March 2018
- Content creation for Instagram & Facebook, event management

Teacher of English language (A1 - B2)
Broadway English School | Aug 2012 - 2015
- Teaching English in groups and individually 
- Creation of methodological materials, presentations, reports

Educational History
Kyiv National Linguistic University
- Masters in English and Spanish Philology | 2013 - 2014
- BA in English and Spanish Philology | 2009 - 2013
No night or late shifts, no 12-hour shifts, no cold calls.
Position: VIP Manager
Category: Support
Experience: 3 years | English: fluent


Customer Service Representative
JUNE 2020 - SEPTEMBER 2020

• Settled аnу customer disputes in а professional and pleasant manner.
• Helped to increase customer return rates bу providing excellent customer service.
• Provided quick support and solutions to customers, reaching а steady 97% CSAT score.


Customer Service Team Lead
SEPTEMBER 2020 - SEPTEMBER 2021

• Trained, and mentored top customer service agents staff.
• Created, edited, and altered customer service strategies and procedures in agile manner to best deliver а satisfying experience for all customers of the project, which resulted in implementing these strategies for the whole company.
• Exercised quality control over customer service staff and implemented necessary regulations to continuously improve the staff performance.


PersonaI VIP Manager
SEPTEMBER 2021 - TODAY

• ldentified and maximized sales opportunities, and increased customer retention rates.
• Maintained а customer account information database (incl. canceling and updating customer accounts.)
• Fulfilled and exceeded customer satisfaction goals in а consistent manner bу providing optimal and creative customer service.
Position: VIP manager, VIP team lead
Category: Other
Experience: 4 years | English: upper


Experience:
-6 years in customer support in general
Including 4 years in gambling. Started there as a customer support agent (calls, emails, chats), --one year working with VIP clients as a VIP manager. I am familiar with KYC procedures (checked docs, approved withdrawals for the clients), and risk/fraud. 
Now working in an outsourced company,  which provides different kinds of services to the casinos (support, billing, VIP). Meaning we do have 9 different projects under different licenses and platforms. It all started as a start-up and I was preparing knowledge bases, and training for new employees, worked as a supervisor (project coordinator) before we gained some VIP players to work with. 
To conclude, I do know how the iGaming sphere works in general. I am not afraid of learning sth new and starting from the very beginning. I can work in a team, as well as, stay focused and cool-headed under the pressure:)
Position: Virtual Administrative Support
Category: Support
Experience: 0 years | English: intermediate


I have worked in tourism since 2018, so I have experience working with people and cudtumer services.Strong attention to detail and accuracy. Also in recent positions she worked with reporting and the company's internal system. Also I`ve strong organization and time managment skills.
I dont wanna be boring with my work.
Position: Virtual assistance in site customization
Category: Other
Experience: 5 years | English: upper


Template Monster | February 2016  - July 2020
•Worked with team to reach goal of 90% customer satisfaction.
•Managed support team with five support representatives.
•Implemented training initiatives for new hires.
•Tracked KPIs and created continuous improvement plans.
•Established team priorities, maintained schedules and monitored performance.
•Directed training and retraining of employees to boost performance and enhance business results.
•Evaluated employee performance on weekly basis and conveyed constructive feedback to improve skills.
•Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
•Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
•Worked with team members to address escalated issues via phone, online chat and ticket support.
•Gathered requirements, defined scopes, for future software development roadmap.
•Coordinated development, testing and release of platform software upgrades.
•Managed all communications between clients, stakeholders and in-house software development team.



Virtual assistance in site customization
Freelance  | February 2022 - Present
•Trouble-shooting and tracking issues
•Creating from Figma into working pages within our Wordpress installs
•Working directly with Project Managers for creating and maintaining project schedule
•Implements designed layout with attention to details such as style and size of type, photographs, graphics, animation, etc. for the web and various other media
•Ensures cross browser compatibility
•Good understanding of technology &amp; IT Systems
•Experience in product support
•Experience in all basic side editors (elementor, divi, jet plugins, gutenberg)
•Strong communication, organization, and interpersonal skills
•Strong PC skills and a desire to learn new technologies
•Work experience in technology, support operations, site maintenance 
•High-energy, positive teammate that works well with your colleagues
Position: virtual assistant
Category: Marketing
Experience: 0 years | English: fluent

The fundamentals of Digital Marketing (Google Digital Garage)


Crisis management London School of public relations
I am a content creator with about two years of experience in creating content for small and medium size scaled businesses, as an owner of a small-scale fashion business for over four years I understand how to create catchy content and attract buying clients. I am proactive and persistent, this has made me take up a certification in digital marketing from google.
 I am now looking for more opportunities to grow more in my role. please do not hesitate to contact me to discuss employment opportunities.
Nil
Position: virtual assistant
Category: Support
Experience: 7 years | English: fluent

In my recent work experience, I used Trello to organize tasks and keep track of deadlines for a marketing project. I created a board with lists of different stages of the project such as research, planning, execution, and evaluation. I then created cards for each task within the project and assigned due dates to each card. this allowed me to easily visualize the progress of the project and make sure everything was completed on time. it also made it easy to collaborate with my team members, as they could view the board and add their own tasks and comments.
Simple troubleshooting, scheduled appointments, and ensuring emails and sms were sent and delivered at the right time. Use of script leads provided by the company to reach out to prospective customers to purchase available products.
I Keep records of sales and customer base in the CRM system and work closely with the sales team to achieve the desired monthly target. 
I have used Hubspot, Clickup, Google Sheets, Trello, etc 
I would like to like improve on being adaptable to any situation.
Position: virtual assistant
Category: Support
Experience: 5 years | English: fluent


Virtual assistant (remote)
I worked with a team of 10 members with the following roles
(1) Communication with members through Microsoft teams (skype) and zoom for meetings and schedule reviews 
(2) Plan, organize and execute meetings
(3) Manage and maintain calendars with google calendar and  handle bookkeeping
(4) Research, gather and organize data for statistical analysis for SEO
(5) Maintain and manage contacts
(6) Create presentations, logo designs and web design using canva
(7) Manage social media and create social media marketing SEO
Position: Virtual assistant
Category: Support
Experience: 0 years | English: fluent

Enhanced Executive Communication: 
Masterful Calendar Management: 
Project Coordination Excellence: 
Travel Efficiency: 
Data Security Leadership: 
Digital Document Management: 
Successful Vendor Negotiations: 
Meeting Efficiency: 
Team Development:
As a Group Executive Assistant with sales experience, I excel in:

Calendar Management: Expertly coordinating and organizing complex schedules for multiple executives.
Email and Communication: Efficiently handling executive emails and facilitating seamless communication.
Sales Support: Providing valuable assistance in sales-related tasks, such as lead tracking and customer communication.
Project Coordination: Managing various projects, ensuring timelines and goals are met.
Travel Arrangements: Booking travel, optimizing itineraries, and minimizing expenses.
Data Analysis: Assisting with sales data analysis to drive informed decision-making.
Vendor Relations: Managing relationships with vendors and suppliers.
Event Planning: Coordinating meetings, conferences, and sales events.
Administrative Duties: General administrative support, document management, and team assistance.
Position: Virtual assistant
Category: Other
Experience: 2 years | English: fluent


I am a Remote worker that is a fast learner who works really well with a team. I have had previous experiences working with people all over the world whilst I was on the binance team. I am now currently trying to scale on technical knowledge so as to improve myself.
Position: Virtual assistant
Category: Support
Experience: 1 years | English: fluent

Over the past months I've been able to consistently deliver quality jobs in a prompt and timely manner which has afforded me a great number of referrals. I have also been able to brush up on my skills and learn new skills such as SEO.
I have for the past year worked as a freelance virtual assistant on various research projects and also conducted online survey and data entry. My great communication skills has also been commended on as I have also managed phone calls and emails for an entrepreneur, booked travel flights and accommodation and schedule appointments.I conveniently work with Google workspace and have a keen interest in learning new things. I have experience as a civil engineer which is my first degree, here I have worked as a supervisor and as such have people skill as well as project management and coordinating skills. I hope to be more intellectually challenged and improve on my various soft and technical skills.
I expect a great work relationship with effective communication and mutual respect as I work hard to ensure quality service.
Position: Virtual assistant
Category: Support
Experience: 1.5 years | English: upper

Organizational work to enable projects to run smoothly. 
Taking phone calls and helping with scheduling.
Customer services like answering emails and texts to improve client relations.
I have worked as an assistant on and off for the past three years. Mostly on projects that start-ups and small businesses do. I learned most of my skills on the job and am very good at what I do. I'm improving my skill set by taking online Virtual Assistance and Project Management courses. These will enable me to carry out my jobs more efficiently.
I want to make the work life of my employers less stressful. I would perform tasks that would otherwise be time-consuming, distracting them from more important tasks. From organizing their schedules to making travel arrangements and maintaining their social media, my level of expertise is to be desired. I am open to learning more as no one is the picture of all knowledge in their respective fields.