lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Care, Customer Support, Customer Success
Category: Support
Experience: 9 years | English: fluent


My name is Daria; I am from Odesa, Ukraine, and in my pre-war life, I had a property management business and vast experience in apartment rental, real estate, and customer care fields. My native languages are Ukrainian and Russian, I also speak English at the bilingual level and know Polish. I am a pro at communicating with people from various cultural backgrounds due to my international work background.

Apart from that, I worked as a Legal PA for one year, so I know very well what time management, deadlines, and a fast-paced environment are. I am familiar with these programs and tools: Salesforce, Excel, Jira, Trello, Asana, Slack, Law CRM: Terrasoft;  Logisctics: TMS, K2; Travel, leisure: Airbnb (I'm a Superhost), Booking, HomeAway, VRBRO, Expedia extranets for hosts. 

I am feeling perfectly fine working solo or as a part of a team. I am currently based in Odesa, Ukraine, and have been living in Portugal for the past 6 months.  Flexible with working in different time zones.
Looking for job opportunities mainly in the IT sector, remotely and with diverse tasks and workflow.
Position: Customer Care Executive
Category: Support
Experience: 2.5 years | English: fluent

1 At Safetrac Limited, I was able to reduce debt by 70% (client over 90 days) I a span of 5 months,
2 I collaborated with the sales team and grew business-Atleast 5 clients enrolled in a month,
3 Due to great customer service I retained  90% of all my existing clients for the time  worked at Safetrac,
4.Introduced Kaizen module of working to ease data tracing in the system or Manual
1. As an account manager at Safetrac Limited, I was able to maintain good customer relations with my clients (Portfolio)and this resulted in the retention of the clients and growth of the business through referrals of the existing loyal customers.
2. Customer service Month Project - As a Customer Care Executive in Colnet, I was able to reach out to all my clients via email or phone to appreciate the clients for the period they Joined the company by offering a free garbage collection day depending on the area of residence.

Technologies 

Quick books -This module assists in keeping the client account up to date.
Social Networking- enables one to identify prospective clients in order to develop business after the sales pitch is done to the clients.

What I would want to improve:

1 Communication- I believe nd know communication across all departments is key in order to work as a team to offer clients the best service.
My expectations for the company/Job/Project would be remunerated for the value and experience I bring to solve the company’s problems within my key performance areas or KPI and that this job offers me the therapeutic reward of being employed and provide a work environment in which I can contribute to the team, receive appreciation for my contributions, have job stability and the ability to grow with the company.
Position: Customer Care expert
Category: HR
Experience: 1 years | English: upper


Mariya Martsenyuk, [5/16/2022 8:41 PM]
Self-motivated university graduate with a Bachelor’s of Philology.
As an international  student in China, I learned how to effectively communicate in a cross-cultural environment.
My study abroad experience  gave me a cross-cultural perspective on international communication issues,taught me how to quickly adapt to new environments and effectively cooperate with people of diverse backgrounds, gave me understunding of the benefits and challenges of working within a culturally diverse project group.

As a customer Care Expert, I am responsible for building strong relationships with user, uncover their needs and help guide them thorough the process.
Position: Customer Care Expert
Category: Support
Experience: 2 years | English: fluent


2 years of experience working in a call-centre for mobile service provider Lifecell. 
Consulting users (later on mainly premium clients) through calls, tickets, web-chat, responding on social networks in three languages (Ukrainian, English, Russian). 
Currently working at Wix for 1 year plus as Customer Care Expert. 
Responding to international users queries through live-chat and ticketing system in English language. Providing assistance with around 50 different products. 
Looking forward to develop testing, analytical and investigational skills even further, to help and work closely on certain products.
Also have passion for gaming industry.
On a distance, looking for relocation options mainly to the UK (due to personal circumstances).
Position: Customer Care Expert
Category: Other
Experience: 2.5 years | English: upper


As a Customer Care Expert at Wix in Lviv, Ukraine, I do the following:
- Provide high-quality customer service to users, assisting them with promoting their websites, including SEO optimization, Facebook Ads campaigns, and CRM utilization.
- Resolve issues and provide consultations to users regarding the utilization of various tools and features available on the platform.
- Collaborate with related departments to address complex inquiries and ensure customer satisfaction.
- Efficiently maintained records of user interactions for analysis and process improvement purposes.
- Actively participate in knowledge sharing sessions and mentor junior team members to foster their professional growth and development.

As a master of applied linguistics, I am passionate about pursuing a career in Natural Language Processing (NLP), web editing, and linguistic annotating. I am highly motivated to expand my technical skills and learn additional programming languages to contribute to organizations in executing projects successfully.
Position: Customer Care Expert
Category: Support
Experience: 2.5 years | English: fluent


NDA, Customer Support Specialist, July 2020 – May 2022
- Provided customer assistance through three channels: incoming/outgoing calls, chats, and emails.
- Assisted customers in any way possible to make processes, procedures, and resources 
clear and easy to use and understand.
- Quickly identified and addressed various issues to generate strong satisfaction levels.
- Escalated issues when appropriate based on established standards.
- Maintained basic reporting.

Ring Ukraine, Customer Support Specialist, October 2018 – March 2019
- Provided technical support to customers through emails.

European Media Platform, intern, December 2016 – September 2019
- Studied key aspects and principles of Internet Governance, translated documents, processed data, participated in international forums, compiled analytical articles.
I really like to provide superior assistance to customers and handle different situations under pressure on my own as well as being a part of a team.
Position: CUSTOMER CARE/IT SUPPORT
Category: Support
Experience: 2 years | English: fluent


Working as an Interviewer at my Previous job at the Integrated Biological and Behavioral Surveillance Survey (IBBSS) and also as a  Program Assistant at Federation of West African Chambers of Commerce and Industry(FEWACCI) gave me the opportunity to sharpen my administrative and information management skills . I also have IT background having studied Electronic Engineering while i was an undergraduate, I  have a strong background in data collection and analysis, designing and implementing technology programs, installation and maintenance of computer hardware and software, and analyzing strategies and processes to facilitate improved program operations.

-   worked as an Interviewer for  UOM/IBBSS and collected data from respondents using a software (survey CTO)
-    Website maintenance and graphics design 
-    Social media management
-  web development(html, CSS, Javascript)
-  GitHub Proficient
Position: Customer Care Leader, Support Manager, Head of Support
Category: Support
Experience: 7 years | English: fluent

Established a team of 24/7 support.
Improved support KPI and the way they are calculated (Salesforce)
Leading a newly created chat department
New workflows and procedures were written and successfully implemented.
• Managing the 24/7 technical support team
• Establishing work procedures and processes according to department standards
• Managing the flow of day-to-day operations, leading and prioritizing workload, handling escalations, etc.
• Promoting self-service plans to reduce the number of incidents
• Meeting and exceeding established support KPIs (Salesforce)
• Presenting the team performance reports
• Incident management and providing RCA documentation
• Raising support related concerns, issues, and improvement feedback to the management
• Maximizing team productivity
• Responsible for the new employee onboarding, team training, and knowledge management
• Team members performance evaluation
• Keeping high team motivation
Working during regular UA business hours.
Not interested in relocation to another city.
Position: Customer Care lead \ Growth manager \ Account manager
Category: Support
Experience: 5 years | English: fluent


- Customer Care case manager for over 2,5 years [Currently]:
Troubleshooting and resolving issues with foreign clients via email \ chat. 
Using CRM to track the user progress and improving the user experience. 
SEO \ Domain setup and improvement in regard to Google Search \ Online Visibility
UX design evaluation and suggestions on improvement

- Senior Sales representative for a foreign market for 2 years:
"Warm" and "Cold" sales with a default client base + on calls \ chat \ email.
Moving with the clients on a purchase flow from the initial introduction to the success management few months after the purchase.

- Management of small teams \ mentoring \ onboarding of new agents:
Both personal and group sessions with agents from 1 to 2-6 in the team.
POC for team-lead \ mentoring sessions admin > providing feedback and tracking student\colleague progress.

------------
Would like to explore more of a management role or a mentor position \ lead a fresh team \ help build customer care in communications with the clients OR internally while at the same time overviewing clients as a personal case manager
Position: customer care, manager
Category: Other
Experience: 9 years | English: upper


Hello! My name is Oksana and, being a graduated psychologist, nevertheless I’ve been worked in different spheres of business, i.e. in atomic industry with work experience in logistic, customs clearance, contracting (export/import) and public procurement, event organizing (scientific and practice conferences, summits, and round tables, exhibitions of high-tech technology), retail chain store coordinating. I’ve got strong communication skills, experience with understanding intercultural and multicultural environment; multitasking, details orientation, stress resistance, and fast learning skills. I am an advanced English and Russian speaker and passionate about writing. Today I’m looking for new career opportunities, and would be glad to hear back from you!
Position: Customer care manager
Category: Support
Experience: 0.5 years | English: intermediate


Customer support representative in Domain's department - "Namecheap" company
My responsibilities:
- to advise and assist users of Namecheap products in choosing services
- to assist users in installing or configuring products and services
- resolution of conflict situations and processing of client appeals. Finding solutions to correct the situation.
Communication takes place in chats and tickets (email correspondence).

Wholesale purchasing manager in "Best Things USA" LLC
My responsibilities:
-to agree with new supplies from the USA to cooperate, on possible lower prices for the product;
- to maintain an account on the Amazon platform;
- to control logistics transportation to warehouses;
- to provide customers with information on shipment amounts and cost of products through email or online support chat;
- to identify new targets, developed new business opportunities and presented product lines to customers.
Lawyer-consultant
My first job experience was in a legal clinic “Ad Astra” as a freelance.
My main duty was to provide free legal assistance, as well as the
execution and preparation of legal documents for underhanded
actions.
My main requirement is the absence of night shifts.
Position: Customer Care manager
Category: Support
Experience: 2.5 years | English: intermediate

Decrease in overdue accounts receivable on 40%
Seven months in customer support team as support operator in IT-company.
-Troubleshooting problems which appears while using product 
-Instructing customers, consultations via chat or phone call
-Working in stressconditions, handle a variety of tasks at once.

One year and ten months on Customer Care posission in IT-company.
-Conflict prevention and resolution
-Сonsultations via chat or phone call
-Upsells and Accounts Receivable
-Collaboration with other departments (dev\tech\sales)
-Working with CRM
/Slack/Pipedrive/Jira/PayPal/ChargeBee
I would like to work on some interesting proects where i can use my skills which i already have and to learn something new.
Position: Customer Care Manager
Category: Support
Experience: 1 years | English: upper


Account Manager/Customer Care Manager (1,5 year of experience):
- Communication with clients in English and Russian
- Representation of the company and its services 
- Client consultation at every stage
- Maintain the financial resources of the company
- Coordination with the project manager and support with the tasks

I'm very active person and always open to the new tasks and challenges, so I want to get new experience which will help me in the future. I like communication with people. I have an upper-intermidiate level of English and intermidiate level of Spanish.
Position: Customer Care Manager
Category: Support
Experience: 1.5 years | English: fluent


Customer Care Manager:
•	responding to customer inquiries and resolving issues related to online gaming activities, including account management, payments, game rules, and technical issues;
•	providing exceptional customer care service through various channels, including email, phone, live chat;
•	escalating complex or unresolved issues to appropriate departments or managers, following established protocols and procedures;
•	mentoring new customer care specialists, ensuring that they are fully prepared to provide exceptional service to customers;
•	identifying opportunities to improve customer care processes and procedures, and contributing to ongoing efforts to enhance the overall customer experience.
Project Coordinator position:
•	handled and resolved customer complaints, providing the best customer experience;
•	communicating project specifications and timelines to masters;
•	allocating tasks to appropriate workers based on their skills and availability;
•	addressing any issues or concerns raised by clients or workers during the process
•	monitor leads and track sales performance using a customer relationship management in CRM system;

English Teacher position:
•	сonducting English language classes for studentscustomer care service;
•	writing lesson plans and creating educational materials
•	сollecting feedback;
•	filling out reports and other administrative paperwork related to student attendance, performance, and other metrics;
•	advertising the English language program to prospective students and families, promoting;
Communicating with clients are not my main duties in my future position. I do wish to work with members of my team to improve their results based on my wide-ranging expertise.
Position: Customer Care Manager
Category: Support
Experience: 5 years | English: intermediate

During the period of my work, I have achieved the following results:

- successfully managing a team of CS agents;
- automated and integrated more than 5 different customer support processes;
- conducted almost 50 different trainings for my team;
- grow professionally in customer support for the DACH market;
- studied the basics of making strollers, car seats, accessories for them, and women's clothes. 
- reached the professional business level of German language communication
I have been working as a Deputy Head of Customer Support for the DACH market for almost 5 years. I managed a team of 12 agents. My German level is C1, English - B1.   

Main responsibilities during my professional career:

- communication with B2B and B2C customers via phone, live-chat and email
- onboarding new agents (conducting product and work-systems training);
- developing a work plan for the month for agents;
- employee performance analysis and monitoring;
- the decision of conflicts and difficult situations with claims of clients;
- reception and processing of orders;
- creation, control, and distribution of customer accounts;
- control the timely payment of accounts and their debts;
- a creation of monthly reports on the work of the service;
- consulting and assistance to clients by e-mail and chat;
- work in systems: Zenfulfillment, Zendesk, Billbee, Xentral, Shopify, and many others;
- control of deliveries and processing of customer complaints;
- communication with the warehouse.
I would like to work with the DACH (Germany, Austria, Switzerland) market in IT company, prefferably with german-speaking customers.
Position: Customer Care Manager
Category: Support
Experience: 7 years | English: intermediate


Main responsibilities:
• Answering questions, providing information to customers.
• Working in chat and ticket systems, via phones.
• Problem-solving, dealing with complaints.
• Escalate technical and billing questions to appropriate managers.
• Working with CMS & E-Commerce platforms (WordPress, Joomla, Prestashop, Opencart, Shopify).
• Sales.
• Bugs submit and traking.
• Performing shift management duties. Managing shift workflow.
• Developing user documentation.

Knowlage in Php, HTML, CSS, XML, SQL.

Software: Jira, Confluence, Kayako, CRM.

Languages: Ukranian and Russian (fluent), English (intermediate)

Other skills: Negotiation, Sales, Customer Service, Customer Support, Customer Care
Position: Customer Care Manager, Project Manager
Category: Project Manager
Experience: 3 years | English: fluent

•   Managed successful sales in 20 branch offices (construction market)
•    Prepared and coached a “Hitting goals written сommunication” course resulted in the improved  customer relationship level.  Developed a specialized course “A Client Call Simulation” resulted   in  switching  from  just   written  communication   to more   skype  calls  and  Google  hangouts
•    Coached  5  employees  to  pass  a  promotion   interview  successfully.  
•   Developed  a  special Intensive  English  course, so that 12 employees grew  from beginner up to  intermediate  level.  
•    Launched a new TM to a construction market of Ukraine   
•    Won 3% of the market introducing a brand-new product (roofing membrane)
•	3  years’ experience in IT field working on 
      client`s E-trade projects 
•	FLUENT written and spoken ENGLISH
•	Building WOW client relationships 
•	Requirements definition and management   
•	Software Development Life Cycle
•	AGILE /SCRUM methodology	
•	Managed sales in 20 branch offices 
•	Launched a new TM in Ukraine
•	Strong negotiation, presentation skills 
•	JIRA, OTRS
•	UML, Justinmind Prototyper 
•	Goal oriented “Can Do” attitude
•	Strong motivator
Talented leaders. Engaging projects. Friendly colleagues.
Position: Customer Care Manager/Sales/BizDev
Category: Project Manager
Experience: 2.5 years | English: upper


Client is the center of any project and I perfectly adapt to his sights and value;
· I have a proactive position. I prefer to predict the problems and solve them beforehand.
· I'm a very self-organized person. I do everything on-time.
Working with a team (Team Playing, Diligence, Strategy Minded Managing, and Leading):
· I building creative, understandable workspace to open professional ability each team members;
· I appreciate and listen to all opinions and make necessary conclusions;
· I can involve and motivate any participant to join the project team and work as needed
Established partnerships with over 250 companies.
Increased sales from zero to 50 subscriptions per month
Position: Customer care / Marketing (English / French)
Category: Support
Experience: 3 years | English: fluent


Native French & Arabic speaker, speak English Fluently, and in the process of learning Ukrainian.

I.T graduate in Database management, prior experience in troubleshooting, technical customer care, Marketing and advertising.

 Contact me for the full resume !
Position: customer care / onboarding/ customer success
Category: Other
Experience: 6 years | English: upper


as a support manager - communicate with customer, and help with requests
as account manager - communication with advertisers, adding offers, communication with affiliate managers, etc.
as onboarding manager- help with the adoption of a product during trial, help with conversion into paid, set up of the account, set of the integration(s2s/pixel) 
as a team lead of the onboarding team - all the regular staff, plus the creation of documentation, update of it, update of the processes, mentoring, work with the product team to improve product
last place- as sales/onboarding/customer success manager and did all the related work.
Position: customer care professional
Category: Support
Experience: 2 years | English: fluent


-2 year+ experienced customer service representative in
telephone customer service , including sales, tech support, logistics and customer care .Familiar with major customer service software,conflict resolution, and possess a positive attitude. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. 
-Provided customers with quality assistance through phone calls, emails ,internet chats, zendesk
-Accurately verified information and updated information databases as necessary.
-Offered new services based on customer needs.
-Discussed promotions, products and anything pertaining to better and more satisfactory service for the customer.
-Showed a clear understanding of departments and their procedures.
-Redirected calls as needed and worked with supervisors to address any outstanding issues or concerns.
-Made 30+ outbound calls per day to follow up with customers who were overdue in their payments
Position: Customer Care Professional
Category: Support
Experience: 3 years | English: upper


CLARIO Tech 03.2021-10.2021
-Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
-Worked with Salesforce and LogMeIn.
-Excellent knowledge of MS OFFICE, all Windows OS, and Mac OS

CIKLUM - DevSecOps 10.2021- 09.2022
- Manage tasks and tickets across different departments
- Reading logs and figure out what was the problem(DataDog, TeamCity)
- Worked with Jira, DataDog, TeamCity, Zendesk etc.
- L2-L3 support
- Monitoring stability of the system
- Data Analytics

Profisea Labs - FinOps 09.2022 - 06.2023
- Communication with Customers via chat and email
- Help with AWS and GCP environments
- Reading logs and figure out what was the problem(DataDog, TeamCity)
- Worked with Jira, DataDog, Zoho, Grafana, Kibana, Opsgenie
- Monitoring stability of the system
- Certificated AWS agent
Position: Customer care / Project manager / Technical support
Category: Support
Experience: 7 years | English: fluent


I have expertise in customer support / customer care / project management. I was dealing with web-design, project management, customer support team management. At the last position I was working with b2b customers (SMB clients), heading individual projects.