lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Senior CTO /  FullStack / Front-End / Back-End / MobileApp Developers
Category: Other
Experience: 5 years | English: fluent


B2D is a team of young developers who are united by common ideas and dreams. We fully enjoy the process and moving forward because it means a lot for all of us. From the moment of silent share of idea how we can help an outstaff become easier to a moment when we have more than 50 closed contracts with businesses from Ukraine, Israel, United States, Belgium, France, Canada and many others across the world. We have developed a new concept of outstaff. B2D is looking for developers with different experience, different skills and knowledge. Our system replenishes project offers range without stopping. This gives us an opportunity to grow fast. From small projects with a length of few weeks to long-term start-ups and blockchain projects. The new concept of outstaff assume the presence of an automated system that identifies most beneficial project to do for every individual developer system’s portfolio. Basing on the information received from candidates a combination of system’s algorithm and our team candidate receives offers with the work that’s competent to run for reward that is higher than the reward that could be found on freelance.

This team is not about the technology, it is about people who loves technology and use it to expand the possibilities of growing developing industry and connect people from different industries and niches. We encourage that passions of our team to bring a significant contribution to the industry.
We offer the base of knowledge and practice to do projects unique.
The main aims are Perfection and Team progress.
Thanks a lot for the best jobs ever.
Position: Senior C#/Typescript Developer
Category: DevOps
Experience: 6 years | English: fluent


Started out professionally as a proficient Software Engineer with 5+ years of professional experience, excellent skills and hands-on experience in developing, supporting and automating large scale applications. But recently switched to Devops and Cloud, I have the required skills needed to succeed as Devops Engineer.
Position: Senior C#/Unity3d Developer
Category: .NET
Experience: 11 years | English: intermediate

Procedurally generated world
AI of bots for MOBA
Own multiplayer engine (UNET/Photon alternative)
Distributed server infrastructure for over 1 million unique users per day
Experience with .NET since 2005
Experience with Unity3d since 2014
Huge experience in development multiplayer games on Unity3d (UNET, Photon, own network engines)

Kinds of projects in which I took part:
- 3D voxel sandbox game (+ AR version)
- 3D MOBA
- 2D casual match-3 puzzles
- backend development (.NET Core)
Interesting challenging projects
High project code quality
Well-tuned development process
Position: Senior Customer Care Manager
Category: Support
Experience: 4 years | English: fluent


Experienced in B2B client support and account management with premium clientele. Strong soft skills and work ethic, love people and working with them, good at conflict resolution, experienced both in team and autonomous work.

My main responsibilities in my current role in the team are:
- monitoring and maintaining client’s bank accounts and movements on them;
- responding to any questions clients have promptly through messages and emails;
- creating user instructions, transfer confirmations, and account statements;
- interpreting the meetings and calls;
- communication with clients and business partners;
- problem-solving and conflict resolution;
- customer management and record keeping;
- managing and task planning for the Client Support team;
- coordination between the departments;
- managing the databases;
- translating agreements;
- project managing.

I also have experience in:
- building a structure of business partners: strategy details, CRM, partnership offer details;
- maintaining communications with new and existing B2B partners via e-mail, LinkedIn, website, and calls;
- business correspondence in English, Russian, Ukrainian, and Turkish;
- lead generation and case management;
- sales pipeline control, follow-ups, proposals customization;
- conference calls scheduling and hosting;
- initial screening of the client's project (website, White Paper, social media);
- filling out legal documents, contracts, and agreements;
- the creation of presentations;
- design of the branded instructions, invoices, visit cards, etc;
- task management for the whole team;
- Telegram groups managing;
- writing and editing offers, scripts, and agreements;
- making connections with design, support, and development teams according to the tasks.

Advanced user of MS Office, cloud services, CRM systems, task management systems, design creation and video editing programs, e-mail marketing services.
Position: Senior Customer Service Representative
Category: Other
Experience: 4 years | English: fluent

One year after experienced colleague quit his Senior CS rep position in our local office in Stockholm his colleagues found out that his replacement was hiding actual amount of issues and customer's complaints he got within that year. I was sent on a business trip to help our colleagues, where I managed to unite the whole team from different departments - Sales, Finance etc. Together we processed more than 300 complaints and 200 credit note requests within 5 days. Also, I helped them to revise local CS processes so the newcomer could easily handle daily workload.
Processing customer's order quote to invoice
Communicating with customers through various channels
Resolving customer complaints
Processing invoices and payments
Leading a team of 6 junior CS reps
Training newcomers for CS departments
Creating a process documentation for CS
I'd like to bring my CS experience to not necessary CS position, so both company and me could benefit from it. Preferably this position should be more about human communication and not processing the piles of data. Also, it would be great for me if daily tasks would include cooperation with different departments of the company since I like to work on common projects and beeing able to see the whole picture.
Position: Senior customer success manager
Category: Support
Experience: 8 years | English: upper


My current position is Senior Customer Success Manager. Our main customers are companies from Fintech, marketing, e-commerce, support and online education areas. I'm working with customers to ensure they're receiving the tools and support needed to achieve their goals. Advising clients on buying decisions and onboarding new users after purchase. I have an in-depth understanding of the customer's needs. Sales, Pre-sales and post-sales collaboration with clients. Onboarding of new customers. Primary point of contact during the all phase of telecom services usage (virtual PBX, telecom services, CRM Click2Call integrations). Software setup and configuration (virtual PBX). Facilitation of customer interaction with all engaged departments. Handling 100+ customers with a monthly margin up to $200k. Interviewing candidates to position CSM manager. 
 CRM - SalesForce, Bitrix
 Project-managements apps - Monday, Notion
 Monitoring tools: Grafana, 5GVision, Kibana, VoipMonitor
 Ticketing - Zendesk, Freshdesk
 Task tracking system - ClickUp, Jira
 Analytics - Sisense, Meta, Bitstat
 Billing system - A2Billing, IXP Billing, CPadmin
I’m going to develop my skills in customer success area in nearest future.
Position: Senior Customer Success Manager
Category: Other
Experience: 9 years | English: fluent

Worked with corporate and enterprise customers and partners from the US and UK, managed an overall customer portfolio of 90+ accounts.
Led several AR/VR projects simultaneously and as a result they came out shining
Customer Success Manager:
• Onboarding new clients with partners and provide support in their launch process
• Performing a wide variety of functions to ensure customer satisfaction and NPS
• Working in collaboration with implementation partners to define project goals and establish a timeline and plan to achieve them
• Overseeing and managing the existing client relationship and playing an active role in developing and building long-term relationships
• Conducting regular account reviews, resolving escalation issues, and communicate customer needs internally

Project Manager :
• Estimating and planning projects, risk management;
• Planning, prioritizing, assigning, and monitoring tasks;
• Preparing project documentation (R&D research, technical specification, task list, estimation, release calendar, etc.);
• Simultaneously led three projects, all of which were completed on time and under budget;
• Using Agile methodologies, ensuring that the development team had the necessary resources to meet deadlines and reported obstacles to management when necessary;
• Led a team consisting of developers, QA, UI /UX designers, and 3D modelers on web and mobile application development projects.

Business Development Representative:
• Collaborating with Sales Executives to determine necessary strategic sales approaches
• Creating and delivering qualified opportunities to Account Executives
• Monitoring progress versus established goals
• Maintaining a professional attitude and creating a positive customer experience
I am looking for my next job where my experience will meet the needs of the company and its development. I want to find a place where great collaboration and teamwork is possible, where positive feedback is valued but also constructive to encourage employees to improve. I want to see a great company culture that includes effective communication, leadership perspective, company goals and values.
Position: Senior Customer Success Manager, Customer Success Team Lead
Category: Support
Experience: 6 years | English: fluent

QA Start Up Courses (Feb 2021 - Mar 2021): Manual QA Engineer. More details in CV
More details in CV.
Overall, more than 5 years of working experience. I was holding such positions as SDR, Customer Care / Enquiry Rep, Account / Customer Success Manager (current position).
A creative person, a quick learner, and persistent in a job. Dedicated to reaching both team and my personal goals, not afraid to face challenges, ready to take responsibility for actions taken. An open-minded and easy-going person, eager to develop new skills, and improve everything I learnt before.
All of working experience revolves around customers of different scope and type, helping them to find a solution that covers their necessities and making them happy. To find and deal with customer’s pain points - that’s what I do on a daily basis.
Always ready to help my teammates and colleagues, sharing my knowledge with them.
Calm, flexible and patient, when handling tough cases.
Have experience in how company departments work (spoiler: Sales Department and Customer Success Department work quite differently), how to deliver information from one department to another and most importantly, how to transform a client’s business necessity into a full-fledged task for the Dev team.
Have experience working with different CRM systems, as well as mentoring experience (I was helping newcomers within the adaptation period).
Have experience working with people from countries all around the globe, mostly working with English-speaking people, both EFL and ESL.
Have experienced good and happy customers’ review; have experienced bad and even awful customers’ feedback; nobody’s perfect, but everybody should strive for perfection, so do I.
1. Looking for a job with interesting projects.
2. If we speak about a career advancement, I’m interested in roles such as team lead/manager, delivery or project manager, etc.
3. Seeking personal development (experience, knowledge, skills) and working with a team, where everyone keeps a friendly atmosphere, ready to help each other, and values both individuality and teamwork.
4. An enormous NO to companies who still work with clients or companies from Russia
5. A big NO to:
— cold or warm calling
— lead generation
I’ve grown up off this a long time ago and I don’t have any interest in it.
5. Not interested in Sales position, so no to:
— Sales Associate
— Sales Development Representative
— Sales Manager
— Sales “insert_your_name”
Position: Senior Customer Success Manager / Head of Customer Success team
Category: Support
Experience: 10 years | English: fluent

−	Fast at learning, constant thirst for new knowledge;
−	Strong leadership and excellent communicational and organizational skills;
−	Recognized for reliability and determination, ability to work hard in the team and under pressure;
−	Advanced PC user: Word, Excel, Access, PowerPoint, Windows and Internet.
Development of strong relationships with current key customers also with potential customers. Making up-sell and cross-sell to current customers. Working with leads and making sales from old leads. Team-leading of the sales team.  Administrator in Zoho CRM system. Working with zoho crm, zoho invoice, zoho docs. Use also Jira Crm. Control of customer satisfaction and successful performance of the project. Expansion of projects from existing customers. Work with customers to ensure the projects are delivered in a timely manner. Dealing with problem customers, problems on the project - Identifying the problem, finding the optimal solution for the client and the company, providing this solution to the client. Resolution of underpayment issues on the project. Working closely with Project Managers and customers to provide the best technical solution on the project. Control of fulfillment of contractual obligations. Invoice issuance, control of payments under the contract. Document management.  Work with customer feedback on the completion of the project.
Position: Senior Customer Success Manager/Key Account Manager
Category: Support
Experience: 5 years | English: fluent


Senior Customer Success Manager (2,5 years experience)
-control and reduce customers' spend by our IT infrastructure, gain transparency of IT investments and expenses, improve efficiency through digital workflows and automations
-maintain 15 enterprise customers, build strong long-lasting relationships (only USA market)
-adoption and integration of a new software application into existing customer workflows based on ServiceNow
-KPIs control (SLA; NPS; Renewal Rate)
-prepare and present Quality Business Review, Audit and Optimization for customers' mobile and telecom expenses
proactively contribute to team discussions about technical issues, sprint and roadmap planning, and improving team processes
-conduct an onboarding and training program for new employees
recommend best-practice approaches to integration, implementation, and product configuration, and provide technical instruction to Customer teams
-partner with cross-functional teams, work with Product Management, Support, and Engineering to translate customer business needs and product feedback into new solutions

Senior Customer Success Manager (2 years experience)
-provider tier 1/2/3 level of support of company's product via ticketing system, skype, email
-communication with new and existing providers, understanding their needs, and perform technical adjustments according to their specialization (more than 70 active providers on the platform)
-work with telecommunications companies to improve and add delivery channels
-review and increase key performance statistics, make ultimately deriving conclusions and recommendations based on campaign performance
-updating prices on the platform
-looking for specific requirements from all our clients
-negotiations with providers about discounts for routes
-search for new providers and leading of integration process with new providers (creation of SMPP-accounts with new providers, adding and testing new routes, checking agreements with our lawyer, signing process)
-onboard new clients, provide support in their launch process
maintain customer relationships and ensuring customer satisfaction
-taking ownership of customers issues and following problems through to resolution
-improving customer service experience, create engaged customers, and facilitate organic growth
-develop service procedures, policies, and standards, contribute to strategic input to the product and marketing team
Looking for an interesting job, where I'll be able to develop my leadership, customer support or management experience. Hope to meet and become a part of a young and open-minded team, which is in love with what they do.
Position: Senior Customer Success Manager/ Project Manager/ Integration Manager
Category: Sales
Experience: 4 years | English: fluent

- no churn for key and strategic clients 
- increasing client MRR on 280%
- upselling 90% of existing customers
- increased NPS from 35 to 56 (in Saas company)
Hi there and thanks for your interest. 
I specialize in growing businesses by adding long-term value from customers, markets, and relationships. 

Short facts I'd like to share with you:
- 4.5 years in IT product companies and 6 years of customer care experience in total.
- Increased key clients MRR at 280%. 
- Took care of key customers' journey processes: integration, adoption, full-scaling and retention. 
- Handled 6 integrations simultaneously.
- Increased NPS from 35 to 56 (in Saas company)
- Conducted complex negotiations applying effective ways of resolving disputes. 
- I always take full responsibility for customer success and long-lasting relations with customers. 

Looking for a cool result-oriented team in a product company (preferably) to enhance it with own expertise and ideas.
- Work with EMEA or US clients (preferably) 
- Product company (preferably)
- Transparent processes 
- Fair compensation based on your experience 
- European working hours
Position: Senior customer support agent
Category: Support
Experience: 2.5 years | English: fluent


Hi there! I'm looking for a part-time job as an addition to my current one :)
I have 2,5 years of experience working as a customer support representative (plus 6 months of cruise ship job contract, (retail)). I was responsible for delivering top-notch support to clients to keep them satisfied with the service provided. I can chat, I can be on the phone, as well as write a professional but warm and friendly e-mail. After 6 months of work, I was promoted to a senior agent which I currently am.
Specs: academic writing, household appliances
I would prefer not to have phone calls.
Position: Senior Customer Support/Customer Support Team Lead
Category: Support
Experience: 5 years | English: fluent

Become a Senior agen in 1 year of work, after 2 years was promoted to Team Lead of the Support Team.
Working in customer support for 5 years. 
Last 2 years working as a team lead of customer support but also taking chats and tickets from customers, helping my team with all product and billing-related cases.  
Right now working with business customers only. 
Also, working with PMs and QAs from other teams to resolve different product-related cases, bug reports and discuss releases.  
Making tests for the support team to improve product knowledge. 
Making presentations and training for the team to improve product knowledge.
Creating knowledge base articles for internal use for the team to improve product knowledge.
First of all interesting product to work with and a friendly team.
No night shifts.
Position: Senior customer support Engineer
Category: Support
Experience: 3 years | English: fluent


I have worked as a technical support engineer for the last 4 years and studied computer sciences engineering.
Had the opportunity to join multinational entities like Orange business services, Coupa Software and Eastern peak in Ukraine.
Position: Senior Customer Support, finance, banking manager
Category: Other
Experience: 6 years | English: upper


Attracting clients-legal entities for servicing the Bank, Lending, organizing and conducting negotiations with CEO and Owners of business, analysis and preparation of legal documents, preparation of loan applications, Financial analysis of enterprises, Preparing and adapting individual decisions for business clients, consulting about international contracts, payments, finances, accounts. Proceeding KYC and AML
Position: Senior Customer Support Manager
Category: Support
Experience: 1 years | English: upper


* Handling customers through chat support
* Leading the team of chat agents
* Communication with the team through Slack and taking regular team meetings
* Training new team members and conducting performance tests
* Reporting to senior management about KPIs
* Handling VIP customers directly
Position: Senior Customer Support Manager
Category: Support
Experience: 2 years | English: upper


Self-motivated and well-organised with two years experience in CSM. Eager to accept great challenges and new duties to maintain a long-term business relationship and grow professionally. Being stress-resistant and receptive to training, I’m also able to quickly adapt to changing working conditions. I worked with Tech, Dev & other internal departments via ITSD (JIRA), arranged tasks in a ticketing system and performed them timely with 100% KPI accuracy on a monthly basis.
Position: Senior Customer Support Manager
Category: Support
Experience: 6 years | English: fluent

- Created the number of onboarding scenarios that improved the product usage
- Built a template base adopted by other support managers making customer interactions faster and easier
- Senior Customer Support manager (6+ years of experience) with extensive knowledge of SaaS and Product domains.
- Highly skilled in managing and developing customer support teams, handling escalations, and driving customer satisfaction to improve retention rates.
- Advanced English - 6+ years working with native speakers (calls, chats, emails, etc.)

- Able to analyze and resolve hard cases on the go.
- Demonstrated experience in analyzing customer data, identifying trends, and implementing solutions to improve customer experience, reduce churn, and drive revenue growth.
- Experienced in collaborating cross-functionally with product, sales, and marketing teams to ensure alignment on customer needs and priorities.
- Proven ability to work in a fast-paced, dynamic environment and adapt to changing priorities, managing multiple projects simultaneously and meeting tight deadlines.

My career timeline:
- Customer support & customer success (US) — 2 years;
- SaaS B2B & B2C support (US, CA, AU & EU) — 2 years;
- Account management (US) — 2 years
- Product company
- Remote work
Position: Senior Customer Support Manager/ Technical Support/Support Team Lead
Category: Support
Experience: 7 years | English: fluent

- I have created a number of technical training projects and on-job training in order to improve employees' skills;
- I have onboarded newcomers and helped them to become a part of our team;
- In addition, I have created and delivered Soft Skills Workshops
Hello! During 7 years of my experience, I have moved from Customer Support Representative to  Customer Support Trainer.
In addition, I have experience in Technical support . My main tasks are to check logs, adjust the product settings in order to meet customers needs.
Also, as a team leader, I manage a team of technical support representatives.
I would like to join some creative and open-minded team. Also, I wish to share my experience and use my skills to create new products and services, help in organizational process.