lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: customer technical support
Category: Support
Experience: 1 years | English: upper

Solve tough problems creatively and effectively.
Have empathy, patience, and critical thinking.
Work independently and within a team.
Talk clients through a series of actions, either via phone, email, help desk or chat, until the issue resolution.
Provide a prompt and accurate response to customers, within agreed time limits.
For complex problems, contact clients via phone and/or provide clear, written instructions and manuals. 
Prioritize and manage several open issues at one time.
I would like to develop my skills as a customer support specialist and bring important value to my future   company where I will work.
I prefer to work 4 hours per day.
Position: customer/ technical support
Category: Support
Experience: 0 years | English: intermediate


Store manager, team leader, communication with clients, working with CRM, reports, Conducted an internal audit of warehouse stocks, Assist in problem solving and participate in brainstorming sessions,
Calling
Position: customer/technical support
Category: Support
Experience: 0 years | English: upper

British Council course developer
2003-2022 – teacher of English
2014-2015 – warm calls sales manager
2015-2016 – copywriter.
2017-2022 – British Council facilitator. Delivered face2face and online courses for Ukrainian primary and secondary school teachers.
Looking for a full-tima job.
Position: customer/technical support
Category: Support
Experience: 1.5 years | English: upper


I was working for 1 year as a Technical Support in the company Ciklum. + 5 months as a Customer Support in Brazil.
Position: customer/technical support
Category: Support
Experience: 0 years | English: upper

I have no special achievements in work yet. However, I am proud of my personal growth over the last few years. I have skills that help me learn information relatively quickly.
Since I am 19 I had only one job, I worked as a sales manager. I called to the clients who made registration and help them with all their questions. It helped me to understand how to work with people from different countries.
I want to work in a friendly team where I can grow both professionally and personally. I would like to help people and make this world a bit better place for living.
Position: Customer / technical support
Category: Support
Experience: 0.5 years | English: intermediate


I Am Agency
Project manager
- Oral and written communication with clients
- Setting tasks for the team and monitoring their implementation
- Manual testing of developed sites and writing bug reports

Genius marketing
B2C Sales manager
- Processing of incoming requests
- Negotiations
- Sales, upsales, presentations
- Maintaining relationships with a developed client base
- Working at conferences

NRG Group
B2B Sales Manager
- Presentations
- Communication with potential clients
- Preparation of commercial offers
- Communication with partners
- Work at exhibitions
Position: Customer/technical support
Category: Support
Experience: 0 years | English: upper

Ielts B2 certififcate,Cisco certificate (CCNA) from certificated cisco academy teacher.  experince in communication and in sales. Enjoy working in team. I have technical background in networking, web dev.
2 years of system administrating in product company. Usual tasks was troubleshooting/modernization/repair of office network and all PCs, printers. Also making configuration of remote destop.

1 year as a sales manager in audio technique distribution company.

4 months of fronted junior React developert in project.
Position: Customer/technical support
Category: Support
Experience: 0 years | English: upper

Received a bachelor's degree at Kharkov University at the Faculty of Translation.  
I'm getting a master's degree at the Faculty of Applied Linguistics.
For more than three years I have been teaching English to children from 6 to 13 years old, both in groups and individually.  
In 2019, there was an opportunity to be a simultaneous interpreter in a camp for orphans.
Position: Customer/technical support
Category: Other
Experience: 1.5 years | English: upper


Identification and fraud prevention through internet channel;
Ensuring online customer registration, orders and account updates are processed in timely manner before the cut-off time to secure smooth and timely delivery  of the orders.
work on implementation of Business Order Administration objectives, in line with NBS strategy
Position: Customer/technical support
Category: Artist
Experience: 1 years | English: intermediate

Open for commissions as an digital and traditional artist. I've had an experience with commissions at online art platforms and personal offers.  Made offers for websites, interior deign, character design, clothes design, logo design.
I've had an experience as a freelance artist. I work as a digital and traditional artist. Have experience with interior design, digital art and traditional art for commissions. Also have some experience as an English teacher for kids
Position: Customer/technical support
Category: Support
Experience: 0 years | English: pre


Operator in a sushi bar (for 8 months). Responsibilities included: receiving, packing, issuing orders, communicating with people, receiving and calculating suppliers, maintaining cash discipline, issuing wages
Travel agency manager. Responsibilities include: communicating with clients, identifying needs, selecting a tour according to client needs, product presentation, solving problems and conflict situations, answering questions
I don't want to work in marriage agencies
Position: Customer/technical support
Category: Support
Experience: 2.5 years | English: fluent

Ukrainian, Russian - native
English - C1
French - C1
German - A1
Quality control specialist:
-Provide quality checks for senior/junior support representatives through CRM system.
-Prepare and maintain educative trainings for newcomers, junior and senior support representatives.
-Cooperate with other departments mostly with IT department (using Jira) to optimize the workflow.
Customer support representative:
-Consult customers regarding our products and services.
-Address customer’s needs, concerns and complaints.
-Assist customers with payment procedure, technical issues and refunds.
Position: Customer/technical support
Category: Support
Experience: 1 years | English: fluent

I’m ,able to adapt to any team whether small or big. I’m a fast learner and able to perform wide range of activities.
Worked as Data entry assistant for a health clinic under the guidance of a suprvisor for a few months. My job was to input and sort data into the system using Microsft word and excel. during my time there, i learnt how to be time conscious and to become stress resistant. Given my skill and experience, I'll like to further increase the level of my skill and gain more experience in the are of Data entry/Billing/Technical support/customer service. I am willing and to leran and develop the skills required for successful execution of the job.
Position: Customer Technical support
Category: Support
Experience: 3 years | English: fluent


I provided Technical Customer support for b2b product Ekran(internal security and workspace monitoring tool), including written and verbal communication, answering customer requests via Jira ticketing system, troubleshooting, deploying product on customer systems(Windows, Linux, MacOS), conducting product presentations with customers, guiding and training customer personnel on product. 
I have experience with Windows, Linux administration, experience with databases(Firebird, MicrosoftSQL, PostgreSQL), experience with Microsoft Azure and AWS, deploying virtual machine with product on their marketplace.
I intend to develop as Pre-sales and customer support team manager.
Position: Customer/Technical support
Category: Support
Experience: 1 years | English: fluent


Customer agent- Glowtainment TV 
Jan 2021-Jan 2022
Was responsible for  
•Provided exceptional customer service to clients through phone, email, and live chat
•Resolved customer issues and troubleshot technical problems
•Assisted in the training of new team members
•Contributed to the improvement of customer satisfaction metrics
Position: Customer/Technical support
Category: Support
Experience: 1.5 years | English: upper


Customer Support Representive Wirex FinTech company
June 2022 - November 2022
Provide first-line of customer support in a timely manner via tickets.
Collaborate with the back-end and compliance teams.
Staying up-to-date with all the product-related news.
Highly skilled in working with personal and other sensitive information.
Process refunds.
Create tasks and report bugs in Jira.
Technologies/services used:
Helpdesk
Jira
Confluence
Mircosoft Teams

Customer Support Representative Simple Home Store
September 2020 - June 2021
Provide superior customer service, and greet and assist customers.
Make reshipments and refunds.
Controlling and double-checking transactions.
Identify the needs of the customer and assist them if requested.
Receive and process packages for courier shipments.
Provide excellent customer service to customers in-store, over the phone, and online.
Position: Customer/Technical support
Category: Support
Experience: 1 years | English: upper

Entered the top 5 best students of the web design course, applied my design skills to a charity project.
Design engineer
(Ventcontrol)
Developed schemes for automated control systems. 
Designed drawings of automation circuits diagrams usingAutoCad.
Worked with inner OMS for order and account managment.

Freelance
(Glee digital media)
Was responsible for content creation for the website of American dentistry Alpha Dental. My responsibilities included: creating a logo, banners, retouching photos, creating cards with staff of the dentistry, editing a wordpress template.
-
Position: Customer/Technical support
Category: Support
Experience: 2.5 years | English: fluent

Management of E-commerce platform(Shopify) to verify orders, confirm payment and resolve customers error.
The use of slack, HubSpot, social media platforms such as Facebook, WhatsApp, Twitter, Instagram, LinkedIn, vidmo, Republic to manage both investors information, team , enquiries, customers as well as giving update.
Also, the use of Google spreadsheet and document, excel and Microsoft word for company's data management.
Executive Assistant (Audioswireless) June 2022- Current 
Administrative Assistant (NGO) 2020-2022
Customer Representative (MB&U NIG LTD) 2019-2020
 I make use of Google spreadsheet and document, excel and Microsoft word, CRM tools such as slack, HubSpot and  Trello.
I will improve on data analysis.
I do not want to work in vain.
I do not want misinformation
I do not want jobs without clear description.
Thank you
Position: Customer/Technical support
Category: Support
Experience: 1 years | English: upper


I have been working for a student freelance service since last fall. I solve daily assignments, final exams and coursework in probability theory, mathematical statistics, linear algebra and programming. I know how to work with people, how to meet deadlines and how to please the customer.
Also after the war began, I worked on making information-volunteer video magazine "Ikla". We try to share truthful and verified news about war in Ukraine. Moreover, our team make creative and intresting content abour Ukraine, especially about culture, history and political. As for me, i work as an editor and  generatorof new ideas. I know how to work in team and how to be responsible for your work.
I am a third-year student at the National Technical University of Ukraine 'Kyiv Polytechnic Institute'. I'm open for an internship in IT, to improve my knowledge and learn new things. Also, I want to improve my soft skills as well as har skills.
Position: Customer/Technical support
Category: Support
Experience: 2 years | English: pre


I have several years of experience working in support at an ISP. My main responsibilities were communicating with clients, consulting them on the company's services, and resolving their issues. I also collected, analyzed, and documented data and passed it on to technicians. Additionally, I worked as an ethernet/FOCL technician for 3 years. Currently, I work as a senior manager of technicians, responsible for analyzing, planning, distributing, and monitoring the work of technicians. I also document all work and materials used, monitor zabbix, and diagnose issues using L2/L3 switches. I also handle conflict resolution with users or third parties. As a hobby, I am interested in ethical hacking and programming. In my free time, I help a friend with a Java game server development.

Experience:

Senior Manager of Technicians
Local IPS
2018 - Present

Responsibilities:

    Analyze, plan, distribute, and monitor the work of technicians
    Document all work and materials used
    Monitor zabbix and diagnose issues using L2/L3 switches
    Handle conflict resolution with users or third parties

Support Specialist
2015 - 2018

Responsibilities:

    Communicated with clients
    Consulted clients on the company's services
    Resolved client issues
    Collected, analyzed, and documented data for technicians

Ethernet/FOCL Technician
2012 - 2015

Responsibilities:

    Install, maintain, and repair ethernet/FOCL network
    Configuring customer equipment
    Ensured the proper functioning of ethernet/FOCL network

Skills:

    Excellent communication skills
    Strong analytical and problem-solving skills
    Knowledge of L2/L3 switches and zabbix
    Conflict resolution skills
    Familiarity with Java


Languages:
Fluent in Ukrainian and Russian, intermediate level of English.
Position: Customer/Technical support
Category: Support
Experience: 4 years | English: upper


Technical Support
08.2021 - now
Trackimo, Kyiv(Personal safety and asset tracking solutions) - Providing technical support to the clients via email. Testing user’s issues and reporting bugs to the QA team. Updating product information on the website and app. Analysing support queue and defining key support issues 

Product Support Specialist
05.2019 - 08.2021
WIX, Kyiv (Cloud-based web development services) - Holding training sessions; updating information about the product in Help centre; forwarding user’s suggestions and feedback to the Product Manager; analysing traffic on monthly basis and defining trends/knowledge gaps, representing product support team on the Roadmap. 

Customer Care Mentor
07.2020 – 11.2020 г.
WIX, Kyiv (Cloud-based web development services) - Onboarding groups of 5-6 people, holding training sessions for mentees.

Customer Solutions
05.2019  – 07.2020 г.
WIX, Kyiv (Cloud-based web development services) - Assisting users with technical issues via email. 

Customer support agent
08.2018 - 05.2019 (9 months)
Wentrum, Київ (Outsourcing) - Paper writing service, customer support sales team(Chats, Calls, emails)
Position: Customer / Technical Support
Category: Support
Experience: 2.5 years | English: pre


2 years working at Samsung with an interesting pool of tasks to help and take care of customers. Remotely assisting customers in solving problems with Samsung appliances or related software, resolving complex issues, and referring to the appropriate departments. Providing a service that exceeds customer expectations. Communication channels: calls, chats, emails. 
1 year of working in iGaming. At the time - new work format, lots of information, new working environment and software. Providing the best service, helping with account issues, monitoring activity, balance errors. Channels of communication: calls, chats, emails.
Position: Customer / Technical Support
Category: Support
Experience: 7 years | English: fluent

In 2020, participating in project management and completed full project over 1 year for involvement creating payment solution, assisting over 100 stakeholders
Certified PM and QA Manual tester
Over 7 years of experience in Fintech/ IT institutions
New experiences in new companies and growing in the new industries
Position: Customer / Technical Support
Category: Support
Experience: 3 years | English: fluent


SAP Presales and Delivery Consultant, October 2021 – Present
•	Pre-sale and Up sell world's leading ERP solution to prospective clients.
•	Analyze client’s business processes and interpret best system configurations for client.
•	Deploy/Implement ERP solution (SAP) to meet clients' needs.
•	Train end users on solution/system usage.
•	Offer Technical support to clients after Go-live.
•	Use ManageEngine ServiceDesk plus to resolve clients support  tickets raised.


Contact Center Agent, February 2021 – June 2021
Guaranty Trust Bank PLC – Lekki, Lagos
•	Identify customers’ Internet Banking and other needs, clarify information, research every issue and provide solutions and/or escalate issue to appropriate teams when necessary for resolution.
•	Used Microsoft 365 CRM tools to keep records of all conversations in the contact center database in a comprehensible way and send information/requests to other members/teams in the organization.
•	Completely resolved 93.5% of customers’ complaints and eliminated needs for customer to repeatedly engage the contact center.


SEO Optimization (Consultant), April 2019 to February 2021
TC Imagery Photography Studios
•	Drafted and proofread marketing, advertising and website copy that was engaging and successful in conveying branding ideas.
•	Responsible for increasing brands online presence, Search Engine Marketing and Search Engine optimization.
•	Provided technical support post project.
Position: Customer / Technical Support
Category: Support
Experience: 2.5 years | English: intermediate


Technical and customer support
I-Media Ukraine
2021– up to now
Initial setup of customer projects that included such services: calltracking, formtracking, emailtracking, chttracking, end-to-end analytics, setting up and placing a callback widget. Integration with other CRM-services, advertising, analytical. Setting up call forwarding to phone numbers, SIP/IP telephony Further support of clients at all stages of cooperation as a personal manager, that obliged constant communication and solving all problems and issues related to our service . Focus on keeping every customer satisfied.
Maintaining, in particular, large customers and connecting callscoring services.. Basic knowledge of call tagging and speech analytics.
Work with CRMs, bug tracking systems, and Helpdesk services. Using youtrack to communicate with developers, re-testing of already fixed bugs, and detection of new ones.

Publisher manager
Phoenix Native
June 2019– November 2019 
Creation and placement of banner, contextual, and native advertising widgets based on customer needs and aims. Formation of daily and weekly reports of all sites with which we cooperated, where the main indicators of advertising were displayed and compared (traffic, CPC, СPL, RIO, etc.). Generated other types of reports.. Analyzing reports and comparing with past ones - offered clients options for improving performance indicators.
I was also engaged in mailing with offers of cooperation and attracting new customers. Communicated with regular and potential customers by mail, phone, online chat.
Position: Customer Technical Support
Category: Support
Experience: 2 years | English: upper

After two weeks of work, I trained new employees. Mentoring and staff adaptation was part of my job. I consider my main advantage to be a quick learner and a team player.
At the current moment, I have 2 years of experience in IT support, where I on a daily basis create tickets (which in general are bug-reports), communicate with customers by email/phone (є skill trouble solving, multitasking). 
2021 April  – 2023 July. - IT support engineer. Responsibilities: administrating and monitoring databases, data analysis, system issues troubleshooting, data fetching, clients support (work with system of data gathering)
Position: Customer/Technical Support
Category: Support
Experience: 1.5 years | English: upper

- Created more than 50 test cases from zero, for Functional and UI testing for the new bank's web/mobile software projects;
- Found around 15 blockers and 30 critical bugs;
- Was part of the team and made a big contribution as a QA for successfully released and kept up to date five bank projects: «ZiFi», «Locality», «Nymbus», «Thread»  and «Hitched» banks (WEB and Mobile versions of software);.
1,5 years as a manual QA Engineer in «NYMBUS» company. It is an American FinTech software company that specializes on launch full digital banking services. Where I was responsible for the quality of the following  projects:
  1. ZiFi Bank - digital bank (web and mobile version);
  2. Hitched - financial planning application (web and mobile);
  3. Locality Bank - digital bank (web and mobile);
  4. Thread Bank - digital bank (web and mobile);
  5. Nymbus Bank – digital bank (web and mobile).
Getting a job in a friendly team of a promising stable company to apply and share gained practical experience with the possibility of earning money and professional growth in IT direction.
To be honest, I don't have experience working directly in a support position, but I have a lot of experience as a sales manager(4years before entered IT) and in the QA field, where I communicated with support staff, advised them, and helped solve problems that arose. So I think this will allow me to enter the project easily and show the result as soon as possible»
Position: Customer/Technical Support
Category: Support
Experience: 5 years | English: intermediate


5 years support in ISP
Configurating client equipment, resolving technical issues via incoming/outgoing
calls, e-mail, tickets, live chats, developing scripts for working with clients,
internships, remote work, working with problem clients, monitoring, reporting
Please do not offer  morning shifts
Position: Customer/Technical Support
Category: Support
Experience: 4 years | English: upper

I have experience in project vision, advertising on Google/Facebook.
I have good communication skills. I also constantly develop new technologies and improve my skills
7 months
Techical Support - Noosphere
Job responsibilities:

 - Consultation of foreign clients on company standards. (English,         German)
- Receiving incoming calls.
- Work in the programs Service Desk, Jira and Microsoft Excel, HelpDesk. 

2.6 years
Customer/Techical Support (gambling, igaming sphere)
Job responsibilities:

- Extensive knowledge of the help desk ticket system and help desk software.
- Management and delegation of online tickets for clients.
- Communicating with online customers and maintaining a high level of quality
- Solving customer issues in online chat.
- Work with a set of company programs (Service Desk, Jira and Microsoft Excel, backend program)
           Key Achievement: 
- Introduced a new ticket management system, automatic distribution of tasks according to customer tags for formed segments of different customer status
                                                                                                  6 month
                                             VIP manager, Team Leader (gambling, igaming sphere)
- Introduction of a new support department according to the company's business models.
- Set up team distribution by skill level
- Working with company programs (Jira, Excel, CRM, HelpDesk)
- Quality service and fulfillment of the sales plan
- Developing and drawing up a communication plan with clients.
- Implementing strategies to increase team KPIs

                                                                                                  1 year
                                                                           Techical Support/API
- Finding and fixing errors from the logs.
- Shell-scripting
- Working with company programs (Jira, Excel, ServiceDesk)
- Working with SQL scripts
- Understanding Networking Protocols
- Understanding requests and responses.
- API protocols
- Understanding Networking Protocols
- Understanding requests and responses.