lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Account Manager/Customer Success Manager
Category: Support
Experience: 10 years | English: fluent

German as foreign language international certificate (Test DAF, level B2) acquired at Bonn, Germany, 2013

Au Pair international program participant, 2012, Bonn, Germany

Work and Travel USA, April- October 2009

Work and travel USA, May-Septemeber 2008

International volunteer project from YAP CFD Deutschland,  at Ebersbach, Germany, 2010

Volunteer at Red Cross in Germany, Ukraine
April 2022 - Now
Customer Engagement Manager
Infouplse GmbH

May 2019 - February 2022
Customer Success Manager for international freelance projects (Swiss, German, US)

February 2018 - March 2019                             
Customer Success Manager & Account Manager for "Recommend Pro"
Ronis Business Tools, Kharkiv, Ukraine

Responsibilities: Developing customer relationships that promote retention and loyalty; Working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction; Providing technical support to customers with to keep customers satisfied with the business products; Creating policies and procedures that optimize the customer experience; Gathering feedback from customers; Analyzing customer data to identify the best practices

October 2017 - June 2018                        
Weekend-Job: German Teacher
Deutsches Institut, Kharkiv, Ukraine

May 2017 – February 2018                                        
Helpdesk Engineer
Team International, Kharkiv, Ukraine

May 2015 – July 2016                              
Customer Service Rep & Community Manager
Catalyst Apps, Kharkiv, Ukraine

May 2011 – February 2013                
Senior Customer Service Rep (including some user game testing tasks)
Sharkius Games, Great Britain (freelance)

August 2011 – July 2012                           
Customer Service Rep
CR Systems, Great Britain (freelance)

December 2010 - May 2011
Customer Service Agent 
Plarium Global
Position: Account Manager/Customer Success Manager
Category: Sales
Experience: 5 years | English: fluent

From my recent work experience, I closed a sale of about $25,000 in the first 2 months. 
during my work in B2C at Clario I could spend 2 hours and more on the phone call to help clients and close the sale.
Resigned major client with price, which almost walk away to competitor.
Extensive experience as BDR and Telemarketer working with clients in the EMEA region, Canada, USA, South America. Mainly spent time on phone calls and video meetings, understanding clients, listening to their needs, and suit company offers to fit them. 
During my work as BDR at Forte Group, I've mostly contacted potential clients and maintained communication to lead them through the sales pipeline.
Working at Clario for 2 years, I've spent hours on phone calls presenting the services of my company and afterward selling the services and software to customers in USA and Canada. 
For a year I worked as a Legal Tech Innovation Consultant at Catware AS, a Norwegian IT consulting company that specializes in custom development for law firms, We helped law firms focus on billable hours while custom automation solutions take care of the routine. My duties were to: find leads, contact leads, invite them for a demo, prepare proposals, making notes on every action in CRM.
Currently, I am an Account Manager at an AI start-up specializing in preventing fraud. I am the main POC for the part of company’s accounts. My responsibilities include but are not limited to:
-Serving as the main point of contact in all matters related to client concerns and needs
-Building and strengthening client relationships to achieve long-term partnerships through emails, meetings, and calls.
-Maintaining accurate client records, keeping track of any contract updates and renewals
-Working closely with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
-Developing a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
-Handling inquiries and requests from customers and addressing their needs
-Staying on top of accounts, making sure they receive services that are within their budget and meet their needs
-Meeting regularly with other team members to discuss progress and find new ways to improve business
-Generating progress reports for clients and senior leaders within the organization
-Identifying upsell, cross-sell, and renewal opportunities and communicating with the sales team regularly
Position: Account Manager/Customer Success Manager
Category: Sales
Experience: 5 years | English: fluent

Work experience in Product and Outsource, Out-staff companies for more than 4 years
EU; USA market
English, Spanish - fluent (C1-C2)
•Own the customer relationship from onboarding, training, user-adoption, to renewal/upsell, cross sale;
• Manage about 200-300 customers;
•Implement research activities to analyze client feedback and monitoring new and existing project plans and executions for desirable results;
•Schedul trainings for all interested customers;
• Hold demos/trainings;
•Learn the customer’s processes, goals, and expectations from the moment they become our customer —by listening, asking questions and guiding the conversation;
•Monitor and communicate with customers in two ways: by direct conversation with customers by phone/meeting or emails;
• Initiate and suggest areas of improvement;
• Understand customer’s business needs, project success criteria and develop Individual Success Plan for each Customer;
• Stakeholders Management and Communication Management;
• Discover and Implement new Business Opportunities, aid accounts’ growth;
• Facilitate Business Review Sessions with Customers/ QBRs.
Position: Account Manager, Customer Success Manager, Head of Support
Category: Support
Experience: 11 years | English: fluent

- successful negotiator
- highly focused 
- self-motivated
- flexible 
- achieved the high level of performance 
- customer retention 96%
-      10 years + in accounting (global multinational foreign companies (FMCG) in modern trade, banks, agricultural sector, pharma)
-      managed the annual budgets (with more than 8 mln. UAH in tobacco sphere)
-      market share (volume and value) increasing up to 100% in direct channels
-    96% of customer retention  
-    long term relations builder (customer care, support, development)
-    experienced in upsell/cross sell, support 
-    successful negotiator
-    problem solver
-    100% satisfaction level of customers
-     immersion into the projects

Trainings: Account management, Time management, Negotiations skills, Project manangement, etc.
Looking for the new opportunities preferably in quick development IT industry within friendly, warm, open and non - bureaucratic company.
Quick learner, communicative, honest, team player, flexible, multitasker
Position: Account manager, Customer Success Manager, Junior PM
Category: Sales
Experience: 3 years | English: upper

Proud of myself, because I've:
- created 2 teams from scratch and reorganized workflows to optimize team workload
- written 60-page playbook and articles, created videos to onboard newcomers
- received top clients for optimization of their accounts from the 3rd month of a trial period (because of my approach to clients and  responsibility) 
- built a friendly team, where everyone has been heard and valued.
Helping companies to have happy and satisfied clients since 2012 :)

My job experience includes customer support and account management roles. Mostly it's been related to problem-solving situations, clients training/onboarding, building long-term relationships with new and existing customers, analytics, accounts' optimization, revenue growing (based on CPC, CPM models), and upselling (SaaS platform). 

Also, I have experience at creating teams from scratch, education systems and business processes, managing startup. Being in charge, I have managed teams in Odesa, Kyiv and the U.S. (about 15 people including remote teams). And that's the reason why I'm also looking for a PM position. 

***Overall experience working with clients — 6+ years.
***Overall managing experience — 2.5 years. 
***Overall employee training experience — 3+ years. 

_ Industries — Travel, IT (Online Advertising, Adnetworks, Outsource), Digital Marketing.
Looking for a company with friendly environment, interesting projects, and tasks. I want to be a part of the company that values transparency, and openness.

Showing good results as well important for me as the understanding of how my work influence company and its development.
Position: Account Manager/Customer Success Manager/Junior Project Manager
Category: Support
Experience: 8 years | English: fluent


Key responsibilities along the most of the projects in my experience:

- maintaining trustful and long-lasting business relations with the customers;
- troubleshooting of customers' issues;
- coordinating the projects of clients' connection and interaction with our online platform and services;
- communications with the developers' team;
- sales and retention activities;
- dealing with the sales documentation: agreements, contracts, Invoices;
- Zoho, Jira, Confluence, SAP, 1C, etc. 

At the moment I have a strong desire to develop in the project management direction.
Position: Account Manager/ Customer Success manager/ Project manager
Category: Other
Experience: 6 years | English: fluent

1. Completed course - 'IT project management' LABA
2. Completed course - 'Magic of Power Point' LABA
3. Completed course - Kanban Method for Evolutionary Process Improvement
4. Completed course - 'QA' ITHUB - education center for training professional IT practitioners
Hi there!
Nice to meet you!

Glad you have stumbled across my profile. 

As you might have seen, I have solid experience in account management and managing projects. Communication with the customers, ascertaining the requirements for product design is also on the duty list.

I have a great number of project managerial responsibilities among which are time and budget management, communication with the clients, Jira story arrangement for the developers team. Collaboration with the designers team. Naturally I have been richly granted with accounting responsibilities so had successful communication with customers.

To make the project managerial experience more prominent and advanced I have successfully completed the course ‘Project Management’ in Laba. Which not just broadened the horizons but also proved and made an already existing experience a more prominent one. 

Since my direct title on LinkedIn profile is account/ product/ liaison management it however cannot be solely concentrated on simply managing the customer. I have a great experience of working and managing a developers team. Also have been working for two years with the designers team as well. So I am more than simply familiar with operating jira. But have a quite broad practice of close work with different divisions inside the company.

Looking forward to meeting you.

My best,
Iryna
Position: Account Manager / Customer Success Manager / Project Manager
Category: Project Manager
Experience: 3 years | English: fluent

Managing up to 15 projects simultaneously, cross-selling and upselling the solutions to the clients by defining their needs
Managing projects by monitoring work process, controlling timing and terms of work, communicating and providing regular updates to stakeholders on progress and any potential issues or risks, upselling&cross-selling, building long-term relationships with clients.
Working with inbound requests, contacting new leads via outbound, presenting proposals and completing sales cycle, preparing agreements.
Position: Account Manager / Customer Success Manager / Sales Manager
Category: Sales
Experience: 6 years | English: fluent

Key achievements: 
1) I have grown up form beginner in sales to mid-level manager (5 positions) within 3 years in the USA company.
2) I have grown up form assistant project manager to account manager in charge of the cooperation with a key client (a global FMCG company) within 2 years. 
3) I have reestablished a cooperation with a global FMCG company in 2020 after a several years of no-business (around $600k is sales that year).     
4) I have achieved and existed 2022 sales target by 30% (around $10M) despite all challenges in Ukraine.
I am an energetic account manager, experienced in both B2B and B2C sales. Passionate to switch to IT industry.

I currently work as Key Account Manager at the large manufacturing company. My client is a global FMCG company. My role is to establish and develop long lasting relationships with the markets worldwide (includes EU, Middle East, Africa, America's).
I have the experience of managing a large-scale manufacturing projects (full cycle - from the development to delivery).  

I have also worked in B2C segment in the USA. Face to face sales, starting from establishing the contact and resulting in closing high ticket sales ($10k+). The company was a part of LVMH group, it provided outstanding opportunities for personal development (sales trainings, management trainings, carrier growth), which I have used to the fullest.

I am able to build a long lasting personal relationships with the clients (B2B is P2P). I have a strong commination skills with both external and internal stakeholders.
I will add the most value at the large-scale projects.
I would prefer the company with carrier growth opportunities. 
I am a friendly person, so it would be great if there is a warm atmosphere in the team.
Position: Account manager, Customer Success Manager, SDR, Head of SDR
Category: Sales
Experience: 3 years | English: fluent


In my role as a Lead Generation Manager and Project Lead, my key duties included sourcing and qualifying leads, managing client relationships, and supervising the coordination of the team. During my subsequent role as an Operations Lead and Business Development Manager, I was in charge of building an overseas employment service from the ground up, negotiating agreements, and managing the budget and hiring processes. In my later position as a Business Development Manager and Account Manager, my primary focus was managing pre-sale processes and serving as the primary point of contact for client concerns while presenting our company's services to clients.
I am looking for a company that encourages work-life balance, flexibility, and opportunities for growth and development. As a person whose main priority is learning and overcoming challenges, it is vital to me to have access to the company's training programs, mentorship, and support from internal teams. I am open to building and maintaining strong, long-lasting client relationships and ensuring seamless delivery to clients by effectively handling internal procedures.
Position: Account Manager & Customer Success & Operations manager
Category: Other
Experience: 3 years | English: fluent


Hello there!
I have a huge experience working with the B2B customers . My latest job was in American IT company as a Client Delivery Specialist.  Previously worked in the exhibition and restaurant business with a proven project and management skills. I am interested in a position of account or client success manager, may review other relevant offers as well. Thank you!
Position: Account Manager, Customer Success, SDR,  Business Developer, Customer Support
Category: Sales
Experience: 2 years | English: fluent


Having experience as Sales/Account B2B Manager and Customer Support Representative B2C in Fintech and the SaaS product, I am competent in attracting potential customers by answering product and service questions and suggesting information about the product and services.

Maintaining customer records by updating account information and established great customer/clients experience. Performed lead generation, discovery calls, problem-solving, service promotion, and communication via various channels.
Position: Account Manager, Customer Success Specialist
Category: Support
Experience: 3 years | English: fluent

Decreased KPI losses from 5.5% to 4% 
Increased general customer satisfaction and retention rates
I have worked as an Account Manager for 2 years and I have a total of 3 years experience working in an IT sector (SaaS). I have a history of a career growth in my previous workplace and am looking for a company where my hard-work can positively influence the product, be appreciated and provide me with personal growth and an opportunity for a career growth. I am a highly motivated and competitive person. If I set a goal I always reach or even outreach it. Feel free to contact me, I'm open to opportunities :)
Position: Account manager/customer support
Category: Other
Experience: 3 years | English: upper


Freelance content creator 
Now 22 - now
- creating content, photos for the Instagram accounts 
  of the coffee shop and accessories store

Online gaming company
Account manager
jul 2021- dec 2021 
- consultation merchants
-work with the documentation required to verify 
  the merchant
-communication with providers

Fintech company
Traffic manager feb 2021 - jul 2021
-analysis of conversion in the context of payment methods and in the context of merchants using metabase 
- checking the functionality of payment methods 
- communication with providers 
- working with card payment methods and alternative payment methods
- understanding the principles of the anti-fraud system 

Fintech company 
Customer support representative oct 2020 - feb 2021
- supporting clients within email and ticket system
- consultation merchants( gambling, dating, etc)
- advising merchant of the list required documents for project/company verification

Trading company dec 2019- sep 2020
Customer support representative 
- client management for work in their personal account 
- work with the documentation required to verify the client 
- working with the CRM
- performing daily basic work procedures( receiving calls, chats, internal communication with clients)
- training new employees
I expect a friendly team,well-established work processes, development and new knowledge.
Position: Account manager, Customer support
Category: Support
Experience: 9 years | English: fluent


Sales Manager / Import Manager
•	Improved sales processes to streamline customer acquisition and onboarding strategies, maintaining sales pipeline. 
•	Revenue increase 2020/2021 +25% 
•	Preparing and ops support for new store opening on different levels.
•	Customer support on different levels.
•	Produced contracts, reports, letters, and commercial offers for clients.  
•	Participating at Expo.
•	Managing and following up on outstanding billing lists ensuring historical queries are addressed in a timely manner.
•	Retail Sales. 
•	Organization of presentations of new collections.
Position: Account Manager / Customer Support
Category: Sales
Experience: 1.5 years | English: intermediate


- Sales: negotiations with customers, signing contracts, controlling accounts receivable;
- develop strong relationships with customers and increase their loyalty to the company and product;
- resolution of conflict situations.

I also have experience setting up advertising campaigns in Google Ads.
I prefer to communicate with clients in writing
Position: Account Manager, Customer Support
Category: Other
Experience: 5 years | English: fluent

Hold a Bachelor's Degree from Ukraine.
Hold a Management Certificate from a U.S. college.
Working towards an Associate Degree in Management.
Fluent American English.
Self-driven and result-oriented professional with strong leadership skills and customer service experience.
Looking for a remote Account Manager or Customer Support position to work with U.S. based customers.
Considering both part-time and full-time opportunities.
Position: Account Manager, Customer Support
Category: Support
Experience: 2 years | English: upper

Provided exceptional support to managers and co-workers
	Coordinated and arranged Business Units events, saving overhead expenses
	Demonstrated excellent customer service skills by assisting the audit department
	 Participation in closing of the project before the required deadline
	 Assistance in visa application, which led to a quick and efficient visa obtaining without much involving subcontractors on visas
I work as a Team Assistant and Staff Track Administrator at Deloitte Ukraine. I provide an administrative assistance to team including managers, directors and Partners. My major duties include arranging meetings, organizing business trips, preparing expense/travel reports, systems (SAP/Integra) maintenance, events organization and etc. administrative support. I also hold a staff track administrator role in Audit Department what constitutes an allocation of resources to projects via Staff Track System. Moreover, before Deloitte I hold a Visa Support Consultant position at a private Visa Support Agency Helpvisa. I like to work with people, communicate, listen to and bring the best in providing quality services.
Position: Account Manager, Customer Support
Category: Support
Experience: 3 years | English: upper


• Working with clients:
• Acceptance and execution of orders,
• Coordination and confirmation of orders;
• Calling for quality control and resolving complaints from customers;
• Finding and attracting new customers;
• Solving conflicts directly with clients and finding optimal solutions;
• Work with foreign suppliers and manufacturers;
At the current moment, I'm looking for a remote/office job as a customer support, account manager, or sales manager. 

Also, open to new vacancies and opportunities. Ready to learn something new :)
Position: Account Manager/Customer Support/Project Manager
Category: Other
Experience: 1.5 years | English: upper


I am a passionate, analytical mind looking for challenges that motivate growth and personal improvement.
My life motto is simple yet straightforward: Think, plan and achieve.

My recent work experience includes different positions, which, however, were centered around communication, teamwork, and project management. That is a career field in which I want to advance.

My firm belief is that the best results come from mutually respectful and honest relationships that allow both parties to give and receive the best one has to offer.

I see our potential cooperation as a fruitful and pleasant endeavor.

Thank you for your time, and don't hesitate to send me a message!
Position: Account manager / Customer Support Speacialist
Category: Other
Experience: 6 years | English: upper


Account Manager
2022
- Communicating with clients to understand their needs
and explain product value.
- Building relationships with clients based on trust and
respect.
- Collecting and analyzing data to learn more about
consumer behavior.
- Resolving complaints and preventing additional issues
by improving processes.

Customer Success Manager
2021-2022
- Onboarding new clients, providing support in their launch process
- Managing the existing client relationship and playing an active role in developing
- Providing consultancy

Customer Support Specialist
2016-2021
- Financial dispute resolution with clients.
- Managing sales activities on several marketplaces
- Email communication with partners and suppliers (b2b as well)
- Being in charge of a small group of people
- Mentoring new employees
- Communication with customers regarding their complains and reviews
- Handling difficult cases and problem clients
- Submitted bug reports
__________________________________________
IT Recruiter
2016
- Search for candidates for the American IT
market.
- Using a variety of social networks to find
and establish business contacts.
- Making direct calls with candidates for the
required position.
- Mentoring candidates