lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support/verification agent/analyst (only emails/tickets, without calls and sales)
Category: Support
Experience: 4 years | English: upper

- organized the process for data collection via Typeform and automatic task creation in Jira for onboarding of partner customers (in collaboration with Help Desk and Compliance teams)
- participated in the launch of Freshchats for the Support team - test bots setup, described the step-by-step guide (Confluence) of basic features for chat agents 
- implemented the idea for using such tools as Auto Text Expander and ProKeys in both tickets and chats: created relevant Confluence pages for agents with main features description and setup steps
Technical Analyst (Fintech/Crypto/Card payments) - 1 year
- Technical issues (incidents) handling: investigation, analysis, impact definition, prioritization, routing to the relevant domain/team 
- Working with SQL databases and Splunk (basic queries for incidents resolution) 
- Technical analysis of tasks related to funds issues: system refunds, funds stuck on hold status (Crypto/Card transactions) 
- Collaboration with other departments: SRE, Finance, Compliance, Data 
- Communication with 3rd parties: technical problems escalation, queries to the relevant provider

Customer Support Shift Lead (Fintech) - 2 years
- Answer clients' questions and help resolving the issues over emails/chats 
- Managing of human resources to achieve the efficient processing of workload on live-chats and tickets (Zendesk/Freshdesk);
- Urgent escalation of the technical issues to the relevant teams via JIRA;
- System monitoring for failed transactions/reported bugs;
- Sharing experience with teammates and newcomers;
- Collaboration with other teams;
- Work with Freshchat bots (building and testing custom flows)

Business Customer Assistant (Fintech) - 6 months
- Handling and resolving requests of companies registered under B2B brand
- Communication with project coordinators and developers
- Generating support weekly reports

Customer Support Representative (Fintech) - 9 months
- Answer clients' questions and help resolving the issues over emails/chats 
- Collaborating with other teams to report and resolve customer's issues
- Creating tasks in Jira (bugs, incidents, feature requests)
- System monitoring for failed transactions
- Training of new team members

Verification Specialist (Fintech) - 8 months
- Making sure the information specified in the user account matches the information specified in documents
- Identifying documents that mismatch the company requirements
- Determination of signs of falsification
- Documents translation
- Duplicated accounts identification and closure
- Providing customers with the explanation of the verification requirements
I'm interested in all positions related to my previous experience as a customer support representative or a verification agent.
I see myself as a ticket (email) or chat agent only, no voice support.
Position: Customer support/verification specialist
Category: Support
Experience: 2 years | English: upper

•	Mentoring new/junior agents, training and supervision of their work, creating of training material
Company: Aviacontact (Kiwi.com), Kiev
From 06.2017 to 04.2019 (1 year.10 months)
Position: Senior Aviacenter Specialist
Functional responsibilities:
•	Contacting the clients and airline agents through call, email and chat.
•	Troubleshooting their issues, creating a new requests and follow-up existing ones.
•	Resolving problems with flights (such as cancellations, reschedule or delay) and communication with airlines.
•	Managing cancellation, refund.
•	Mentoring new/junior agents, training and supervision of their work, creating of training material.
•	Doing check-in requests for flights
•	Adding additional services for passengers 

Worked in such programs as Podio, Slack, Pure Cloud, Balkan, Nest

Company: Indposhiv Bespoke House
From 05.2019 to today
Position: Administrator of production
Functional responsibilities:
•	Ordering tools for work (stationery / equipment / tools for production)
•	order formation, budget coordination
•	delivery control
•	work with established suppliers on applied materials
•	finding new suppliers
•	organizing repair work for production
•	communication with clients via call and face-to-face
Currently, I'm seeking for a job as a support/tech support or manager/supervisor role, where I would be engaged in a responsible and important work.
I also looking for an adequate management, good working conditions, a decent salary and the opportunity to develop myself.
From my side, I will provide purposefulness, perseverance, dedication, friendliness, responsiveness, responsibility, fast-learning and efficiency.
Position: customer support/VIP
Category: Support
Experience: 3 years | English: pre


Account representative, analytical thinking, inviting potential customers, presenting special offers to customers and sending invitations 
Experienced as a customer in Kyiv for 3 years
VIP Representative/support
Position: Customer support/VIP manager
Category: Support
Experience: 1.5 years | English: upper


In overall my work experience in Gambling industry is 1.5+ year. The position of Customer support manager was the beginning of my career and it started with work experience in Bets.io crypto casino.

Main duties:
- timely response of clients' requests; 
- providing high-level customer satisfaction;
- solving complex cases; 
- using outstanding communication skills; 

Advanced user of SoftSwiss platform and Zoho CRM.

After a few months working on Customer Support manager position I was promoted to Supervisor of Support team and worked with following projects: Bets.io, 0xbet, Betibet, Zotabet (hybrid: casino + betting).

+6 people team management:
- creation of working regulations and workflows; 
- creating and managing KPI reports; 
- developing and creating chatbot; 
- training of new representatives of the Support Service; 
- introduction of new aspects of the Project's manager duties; 
- conducting negotiations; 
- TG channel and management;
- assessing the level of work of specialists.

Advanced user of Zoho, Livechat CRMs and SoftSwiss, TrueLable platforms.

My current position is a VIP manager in online casino with sportsbook. 

 Duties:
- B2B;
- working with personal database of VIP clients; 
- providing personalised assistance and solution for any client issue; 
- creating and providing VIP users with individual offers based on their performance to increase retention and NGR of each individual client or created segment; 
- creating and using sales tactics to reactivate VIP clients. 

Advanced user of OmniDesk CRM and TrueLable platform. Experience with data analytics tools (Power BI)

Working with projects: JustBit, 0xbet, JungliWin, TrueFlip.io, TrueFlip.com, Emojino, LuckyNova.

I communicated with customers mainly from the Europe, Canada and India. All communication have been providing in English.

At the current moment, I'm looking for a remote job as a customer support, VIP manager or Support Team Lead.
However, I'm aslo open to new vacancies and opportunities. Ready to learn something new.
Position: Customer Support / VIP Support Manager
Category: Support
Experience: 6 years | English: fluent

Established and launched a VIP Support department for one of the products. This initiative enhanced customer satisfaction by providing dedicated and personalized support to high-value clients. Successfully implemented the VIP Support program, contributing to improved customer retention and loyalty.

Developed a user FAQ section for three products utilizing exclusive, unreleased graphical assets, providing a distinctive and standout user experience. 

One of my business clients provides feedback on my team, which brought down the response time to 10 minutes.
1) Position: Technical Writer

- Writing unique SEO-optimized articles on Windows and Android apps;
- Writing How-To texts;

2) Position: Customer Support Team lead

- Providing phone and e-support for the collaboration products to end users.
- Bug and user problems investigation;
- Managing a team of 5 subordinates, KPI, solving standard workflow questions, making duty schedule and simplifying the management process for Project Manager;
- Using Zendesk, Jira, Helpdesk, Redmine, Slack to keep in touch with customers and colleagues;
- SQL, XML, JSON, HTTP (for API) knowledge;
- Mentoring

3) Position: Technical Support Expert

- Support of corporate application users, deep understanding of application functionality and related business processes.
- Keeping all working processes in accordance with SOX Compliance Requirements
- Deep and thorough investigation of the user issues
- Support of data integration processes with other corporate systems.
- Writing SQL scripts (SQL Server Management Studio) to create custom reports and update info.
- Using ServiceDesk, Jira, SkypeForBusiness, Outlook and phone to keep in touch with customers and colleagues.
- Mentoring

4) Position: VIP Manager / Customer Support Shift Supervisor

- Helping players in solving in-game and technical issues;
- Managing conflict situations, resolving issues with positive outcome for both players and company;
- Processing user requests within the framework of targets (KPI);
- Investigation of in-game situations in order to prevent grave balance or critical technical issues;
- Shift supervising, assisting all team members in solving difficult situations with the requests;
- Working with VIP players, forming a deep personal bond with them (Creating and testing challenges and giveaways etc.);
- VIP Players retention;
- Drafting instructions and creating F.A.Q from scratch;
- Mentoring newcomers both for Technical and VIP support;
- Using Helpshift, Jira, Notion.so, Google Cloud Platform, Facebook, Google Calendar, Slack to keep in touch with customers and colleagues.
It's been more than 5 years since I started working in Support and I'm looking for the company that wants to achieve the best level of customer support that can be a huge advantage over the rivals.
Position: Customer Support, Virtual Assistant, Community Manager
Category: Support
Experience: 2 years | English: fluent


I have 2 years experience in customer support and community management.

Over the years, I have acquired good communication organisational skills that are focused on ensuring excellent functioning of the department leading to consistent customer service standards.

I am dedicated to providing exceptional service to every customer. With experience in troubleshooting and problem-solving, I have a proven track record of resolving issues quickly and efficiently. I pride myself on being a clear communicator and always strive to exceed expectations.
Position: Customer Support Whizz
Category: Support
Experience: 3 years | English: fluent


I'm convinced that sales and customer service can go hand in hand with due knowledge, skills, and training. If you are looking for a person who can offer the level of service that strengthens customer perceptions of your product, relay objection handling, and knows her way around the computer – then I’m your gal!

I’m good at providing valuable process insights and feedback to the Products team to help continue improving the backend system and minimize manual efforts. I pride myself on being a highly committed and detail-oriented (even a bit OCD) person. My familiarity with BRM and CRM (LiveChat, LiveAgent, Zendesk as well as proprietary and web-based help desk tools) practices and willingness to dedicate time to identify patterns, analyze data, and create processes to work more efficiently helps me to present customers with an exceptional experience.
I am looking for a part-time position that will allow me to contribute to the team and inspire me to evolve in my career and personal development. I expect the company gives me ample chances to add to my skills. Recognition, feedback, and autonomy are also highly appreciated.
Position: Customer Support Аgent
Category: Support
Experience: 7 years | English: upper


I am a CS professional with over 9 years of experience, 6 of which as a CS Supervisor.
Got recognition award for creating customer-oriented and trustful team of representatives and had consistently passed target KPI's.
Participated in regional long- and short-termed strategic projects. Met job demands and deadlines through diligent work-ethic and dedication to quality.
Here are some details also about my last working experience.
I work as a Customer Support Product Expert now at Sygnoos (IT).
My Job responsibilities include:
Effectively communicate with customers concerning technical, billing & general inquiries
Handle customer complaints, providing appropriate solutions and alternatives within the time limits via email, live chat.
Follow up with customers on readers’ requests, bug-fixes, and problems’ resolutions
Work closely with developer's team to troubleshoot issues and implement fixes
Write Knowledge Base Articles for different products.
Develop standard operational procedures(SOPs) and policies for improving the service.
Maintain in-depth working knowledge of the company’s products, systems and processes.
Position: Customer support, специалист поддержки
Category: Support
Experience: 5 years | English: upper


09.2020 – 12.2021
Company: Cryptocurrency
Position: Customer support specialist Responsibilities:
• Work with incoming requests from international users;
• Identification of problems with users and identifying their causes;
• Providing information on the mechanics of the application, consultation on all
possible questions about the product;
• Providing solutions to problems;
• Work in the admin panel of the site (updating user data, charging funds, deleting, blocking an account, etc.). 
• Interaction with developers.
• Live Chat, Email.

04.2018 – 08.2020
Company: Coingaming 
Position: Customer support specialist Responsibilities:
• Work with incoming requests from international users;
• Identification of problems with users and identifying their causes;
• Providing information on the mechanics of the application, consultation on all
possible questions about the product;
• Providing solutions to problems;
• Work in the admin panel of the site (updating user data, charging funds, deleting, blocking an account, etc.).
• Interaction with developers.
• Jira, Live Chat, Email, Slack, FB, YouTube.

05.2017 – 03.2018
Company: EVO Company 
Position: Customer support specialist 
Responsibilities:
• Work with incoming requests from users of the resource;
• Identification of problems with users and identifying their causes;
• Providing information on the mechanics of the application, consultation on all
possible questions about the operation of the product. • Providing solutions to problems;
• Interaction with developers.
• Zendesk, Email, Slack.
• Moderation of announcements and reviews. • Work in the admin panel of the site.
Position: Customer suppott
Category: Other
Experience: 2 years | English: upper


2 years experience in cybersport as GFX Operator. as example of my work is CS:GO Major RMR or PUBG PCS 5,6,7. As well fix minor problem with Js code and helped stage-director. Travels to other countries, German as example
Position: Customer supp representative
Category: Support
Experience: 2 years | English: upper


Supporting of Ronyasoft.com website, responses to customers questions by email for 2 years. Customer support representative(live chat) for 1 year. Hotel adminostrator in Bulgaria.(English language).
Position: Customer supprot
Category: Support
Experience: 2.5 years | English: fluent


Customer support , case manager, marketing manager, sales manager , ex navigation officer, crew manager . Highly interested in good , interesting, remote job with ability of self-growth. Changed my life by deciding to retire from merchant fleet and seamanship. Great experience in multi-cultural and multi-national work.
Position: Customer suuport manager
Category: Support
Experience: 11 years | English: fluent


15+ years of sales experience and  b2b events organization.  I have worked as an event director and project manager on such events  as:
•Beauty Exhibition  – 2005/2008
•Christmas Fair  – 2005/2008
•Fasion Expo  – 2005/2008
•Book Festival  -2012/2015
•SIA-AutoTechService  2015/2016
•KyivBuild Ukraine  2016/2017
•AquaTherm Kyiv 2017/2018
•Public Health  2018/till now
•International Dental Forum  2018 /till now
I have been developing my sales and customer communication skills for many years and, first of all, I am looking for a company that can benefit from my knowledge and where I can continue to improve it.

I am always pleased and inspired to see the results of my work and its impact on clients.

I am looking for a company in which I can constantly grow professionally, for me this is a priority.
I would like to work in a position where I can use my skills and see the results of my work in clients' decisions.
Position: Customer tachnical support representative
Category: Support
Experience: 1.5 years | English: upper


Customer technical support manager, Lutsk, Ukraine (USA company) 02/2022 – until now 
- First line support and resolution of issues on first contact
- Identify customer needs and help resolve customer issues
- Escalate technical problems using company SOPs

Lawyer in the field of migration law, Lutsk, Ukraine 09/2019 – until 02/2022

- Providing legal assistance to foreigners 
- Providing legal advices in cases of deport
- Representation of foreigners in public authorities and judicial authorities 
- Legal counseling of asylum seekers
- Participation in court hearings on appeals against the refusal to recognize a refugee

Front Desk helper– Private Sea, Saudi Arabia, 05/2019 to 09/2019

Legal Adviser - "House of Prosperity" Lutsk, Ukraine 10/2015 - 01/2019
- - Representing the interests of individuals and legal entities in public authorities
- - providing legal advice in the field of economic, civil, family, land, migration law

Lawyer –State Land inspection, Lutsk, Ukraine - 06/2012 to 09/2015
•	Preparing  procedure documents, contracts
•	 Representing government structure in courts
Position: Customer/Techinal Support
Category: Support
Experience: 1 years | English: fluent

More than average performance indicators.
I started my career by working as a Wizz Air customer support representative. There were a lot of challenges and obstacles that I managed to overcome. I often managed to do more work than my colleagues. The work consisted of writing responses to complaints from Wizz Air customers. I was also on calls, but more as a support person.
Position: Customer/Techincal Support
Category: Support
Experience: 3 years | English: intermediate


•	More than 3 years of customer and technical support experience, 1+ years of software manual testing throughout the Software Development Lifecycle and different development methodologies (SCRUM/Kanban).
•	Free communication by phone/chats/e-mails, competent oral and written language (Ukrainian, Russian, English B1).
•	Building relationships with clients and partners.
•	Cooperation with internal departments to help meet customer needs.
•	Solving complaints and preventing additional problems by improving processes.
•	Attentive to details, sociable, persevering, self-motivation, responsible, results orientated.
•	Experience in using a wide range of technology and tools: Chrome Dev Tools, Postman, Jira, HTML/CSS, MS SQL, Figma, Sublime Text, UNIX, XMind, MongoDB.
•	Technical documentation testing and understanding of requirements and bug life cycle, REST/SOAP API testing.
•	Ability to write documentations: test plan, test cases, checklists, bug report, test reports, etc.
Position: Customer/technical/it support
Category: Support
Experience: 6 years | English: fluent

aws re:invent 2023 invitation 
most supportive employee of the year 2018 by byblos bank ceo
I worked in Ucom, Byblosbank, Teamviewer and lastly VMware as a Senior technical /user /customer specialist.

Bellow are my current responsibilities at VMware INC

Provide ongoing operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities

• Performance monitoring, troubleshooting, and tuning for all end-user systems

• Build new systems (laptop and desktop)

• Supporting mobile devices: configuration support, synchronization support

• Serve as Tier 2 support to the help desk to resolve desktop system issues as reported by the end-users

• Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.

• Identify solutions for network security; provide Spyware, Adware and virus protection.

• Ensure adequate customer follow-up communications and timely issue status updates to customer and IT management.

• Create a formal mentorship with IT Desktop peer(s) to share lessons learned and IT knowledge

• Network with cross-functional teams to leverage best practices

• Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.

• Systems administration of local server and network infrastructure (File & Print services).

• Knowledge of server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network).

• Knowledge of network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless).

• Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT-supported services and applications.

• Identify current operational process inefficiencies and provide recommendations for improvement.
Position: Customer/Technical Specialist, Customer/Technical Support Team Lead, Account Manager, Content Writing, Copywriting, Account Management.
Category: Support
Experience: 3 years | English: fluent


During my work experience, I have been involved in various roles and tasks. Initially, I spent 2.5 years working as a customer support representative, where I interacted with customers, addressed their inquiries and concerns, and provided assistance to ensure their satisfaction. This role allowed me to develop strong communication and problem-solving skills.

After my time in customer support, I was promoted to an account manager position. In this role, I managed a portfolio of clients, maintained relationships with them, and acted as a liaison between the clients and the company. I utilized various CRM (Customer Relationship Management) systems and communication tools to effectively manage client accounts and meet their needs. This experience enhanced my interpersonal skills and taught me the importance of building and maintaining strong business relationships.

Following my tenure as an account manager, I transitioned into content writing. As a content writer, I created engaging and informative content for various platforms such as websites, blogs, and social media. I conducted thorough research, produced high-quality articles, and ensured the content was optimized for search engines. This role allowed me to refine my writing skills, learn about content marketing strategies, and develop an understanding of SEO (Search Engine Optimization).

Before my customer support and account management roles, I worked as a game presenter at Evolution Gaming. In this position, I hosted live casino games, interacted with players, and ensured a positive gaming experience. This role required strong presentation skills, the ability to engage with an audience, and knowledge of the games being presented.