lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support Engineer, Account Manager
Category: Support
Experience: 3 years | English: fluent

Used to work as an English teacher for a big English school network (in Ukraine) for 3,5 years, so I have great English grammar and communication skills.

Have an intermediate knowledge of written Polish and Polish grammar.
Over 3 years of general support experience.

2 years of experience in the product company, where my responsibilities included:
    - Managing customer inquiries effectively and promptly in a high-paced environment of incoming live chats;
    - Supporting customers facing software issues on macOS using remote access;
     - Providing L1/L2 support and expertise for company-developed software;
     - Guiding customers through processes, ensuring understanding of application features and troubleshooting;
     - Maintaining records of customer inquiries using SalesForce CRM;

Over 1 year of experience in an outsource company with experience as support engineer for adtech projects, including:
     - System administation for an ad tech project with over 1000 employees (Google Workspace admin, Atlassian admin, BetterCloud admin, Zoom, Slack admin as well as other corporate tools/services administartion)
     - L2 support activities for ad tech projects using Zendesk, Intercom, Azure DevOps, Jira;
     - Strong Jira set up and configuration and administration skills (projects, workflows, boards, request types and customer portal, custom fields, automation rules etc.);
     - Good data visualization skills with Tableau;
     - Basic SQL knowledge;
     - Basic html/css knowledge.
No night shifts or night work.
Prefer to work with macOS, not mandatory though.

Interested in a stable long-time project.
Position: Support engineer, application support, customer support
Category: Support
Experience: 8 years | English: fluent

Resolved 500+ complex technical issues with SQL, Linux, and web server logs.
Received recognition for excellent customer service and high ratings.
Streamlined incident management.
Mentored junior team members, fostering a collaborative work environment.
Awarded "Employee of the Quarter" for exceptional performance.
Continuously developing soft skills to build strong relationships and drive success.
With 7+ years as a Support Analyst, I excelled in troubleshooting, resolving technical issues, and providing exemplary customer service. Proficient in SQL, Linux, and web server logs. Skilled in incident management, web-based support initiatives, and documentation. Possess strong communication and interpersonal skills, fostering effective collaboration within teams and ensuring a positive customer experience.
Position: Support Engineer/Azure DevOps
Category: DevOps
Experience: 5 years | English: upper


Total IT engineering experience: Around 6 years.
Hands-on with Azure cloud: Over 2 years.
I'm well-versed in working with Kubernetes.
Linux and bash are no strangers to me.
Familiarity with various other tools

Azure, Azure DevOps, Azure Application Insights, Kubernetes, Terraform, Docker, bash, Python, Linux, CI/CD, MS SQL, JIRA, Confluence, GIT.
Looking for:
- Azure
- Kubernetes
- Interesting projects
- Opportunity to improve skills
Position: Support engineer, Customer support
Category: Support
Experience: 11 years | English: pre

1. From scratch, in 2 months I mastered the repair and programming of cash registers of the main brands.

2. Organized the ability to remotely control and program the telephone exchange "QUANT-E" (up to 100,000 client numbers).

3. I take part in the organization and implementation of the video surveillance system in educational institutions.
From 2001 to 20016 - support engineer, radio engineer, assistant system administrator. Working with remote administration of computers (TeamViewer, Radmin, Ammy etc.). Knowledge of PC hardware (at the level of the ability to determine the fault). Work with the main equipment (active / passive), video surveillance systems. 
2017 – 2019 support engineer, assistant system administrator, video surveillance system engineer. Work in server rooms with trunk active / passive equipment.
Monitoring, tracking and analysis of the status of network backbone equipment in the city of Vinnytsia and the region (Billing system, Zabbix)
Position: Support engineer/Customer Support
Category: Support
Experience: 4 years | English: intermediate


Promptly solved customer problems when working as a Support Engineer.Understand blockchain technologies. Clearly describe the tasks for developers. I'm not afraid to contact my colleagues outside of working hours :)
Position: Support Engineer/ Customer Support Agent
Category: Support
Experience: 2.5 years | English: upper

I have provided technical support/ customer support to about 300 plus clients resolving customers' issues whether over the phone or email.
I have been working for three years now as a Technical/Customer support personnel for large and medium scale organizations.

I have provided technical assistance and answer to users questions, assisting users by troubleshooting problem with computer hardware and software

I have collaborated with senior staff to research and solve problems which has helped in building susitance relationship with customers.
Position: Support Engineer / Customer Support Specialist
Category: Support
Experience: 4 years | English: upper

Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of resolved cases, and customer satisfaction rate.
Processed inbound and outbound technical support calls at a 20% faster rate than team average.
Played the role of Support Lead: led the team and was in charge of mentoring/coaching newcomers.
Was in charge of implementing a new analytical system
Analytical Technical Support Specialist with 4 years of commercial experience. Adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situations with well-developed soft skills.

Work experience:

Support department Quality Assurance Specialist
Oct. 2020 - Present

•	In charge of support department quality assurance according to QSD.
•	Assist management with scheduling, service protocol improvements, and quality assurance.
•	Checking video, audio, chat logs.
•	Writing documentation.
•	Conducting 1-2-1 meetings, providing feedback, setting aims and goals.
•	Mentoring/coaching newcomers.

Achievements:
•	The biggest amount of checked logs/cases.
•	The lowest appeal rate.
•	Was in charge of implementing a new analytical system.


Middle Support Engineer/ Customer Support Engineer 
Apr. 2017 - Oct. 2020

•	Provide thorough L1/L2 support and problem resolution for customers (Europe, USA, CIS).
•	Resolve issues related to Windows, network connectivity, as well as problems associated with software and hardware errors.
•	Maintain network security by configuring firewall rules, web content filtering, user. Administration, malware detection and prevention.
•	Install software applications, hardware peripherals and devices, update software and hardware. Drivers as needed, upgrade computers.
•	Install and maintenance local printers, setup network printers, configure print servers.

Achievements:
•	Achieve consistent #1 or #2 rankings in monthly metrics, including call duration, number of resolved cases, and customer satisfaction rate.
•	Processed inbound and outbound technical support calls at a 20% faster rate than the team average.
•	Played the role of Support Lead: led the team and was in charge of mentoring/coaching newcomers.

SKILLS:

•	Windows, macOS, Android, IOS. Diverse PC knowledge.
•	Jira, Confluence.
•	L1, L2 Support, Helpdesk, software/hardware issues investigation.
•	Salesforce, TeamViewer, LogMeIn.
•	MS Office (Excel, PowerPoint, Word).
Looking for a stable on-site or remote job with the opportunity of career development.
Position: Support engineer, DevOps engineer, Sysadmin
Category: DevOps
Experience: 11 years | English: intermediate


Windows, Linux, Billing Systems, PL/SQL, ORACLE, Bash, Shell Scripting, MongoDB, MuleESB, Python, FreeRADIUS, TCP/IP, virtualisation, hardware maintaining, configuring,  troubleshooting, HTML, CSS, PHP.

10+ years of experience in IT. Window/Linux systems maintaining and software deployment. Have basic programming skills and can understand someone's code. Experience in technical support, problem solving. Responsibility, communicative skills, hardworking, ability to quick  learning, team work and coordination skills.
Дружный коллектив, достойная оплата, стабильность
Position: Support Engineer in Digital/Engineering/DevSecOps/Support
Category: Support
Experience: 1 years | English: upper

1. An excellent customer support experience in an Israeli multinational social trading and multi-asset investment company that focuses on providing financial and copy trading services. Its headquarters is located in central Israel, the company has registered offices in Cyprus, the UK, the USA, and Australia.
2. In 2020 I translated a book "Isles of Storm&Sorrow" (the British author Bex Hogan) from English into Ukrainian; Kyiv, "Ridna Mova" Publishing House. That same year I translated another book from Ukrainian into English "Kataleya's Christmas Advenures", written by the Ukrainian author Anastasiya Dmytruk.
Since October 2021 I have been a Support Engineer in Ciklum Digital/Engineering/DevSecOps/Support. The work approach is based on communication with the customers via emails/chats in English (mainly), Italian, French, German, Spanish and Arabic regarding their trading perspectives on eToro trading platform, and solving customers' issues on different levels.
Additionally, I'm a passionate English teacher, tutor, and transtator (English-Ukrainian and vice versa) with 10+ years of experience.
I'm eager to constantly improve my skills and gain knowledge in order to be a highly-paid pro.
Position: Support Engineer, Information Security Engineer (Cybersecurity Engineer)
Category: Security
Experience: 9 years | English: fluent


Experienced information security manager with skills in a diverse range of security
technologies. Knowledge of major security software programs, in addition to
database management software and network monitoring software. Strong communications
skills, with exceptional problem solving abilities and over 5+ years of experience

My main expertise area are security, privacy, anonimity and all about encryptions. I can make systems secure (OS and applications) with my developer and system administrator skills. I can encrypt all data for company privacy and prevent any data leaks. I am searching darknet for our privacy and for any data leaks at my current work. I can test network and fix vulnerable issues as a penetration tester. I can prevent any danger that can harm to company, phishing attacks and etc. in information security analysis. Experience in teaching and training, particularly
for end users who have little experience with computer security. Strong focus and
good attention to detail, which minimize errors and improve system security.
Position: Support Engineer, Junior DBA
Category: SQL
Experience: 2 years | English: intermediate


PostgreSQL, MySQL, Linux(bash), Python, SQL, HTML, Apache, ngnix, ZABBIX, JIRA, phpMyAdmin

I've been working at Daily Mail Online for a year as Support Engineer. 
I have Bachelor's degree in Applied Physics
Good written and spoken English. Good written and verbal communication skills.
Профессиональный рост. Дружелюбный коллектив. Адекватный менеджмент.
Position: Support Engineer/junior DevOps
Category: DevOps
Experience: 5 years | English: intermediate


•	Systems Engineer specializing in Linux and Windows administration.
•	Knowledge and hands-on experience in computer/network technologies, operation systems, applications.
•	Practical experience in organized and managed operational troubleshooting and performance optimization processes.
•	Hands-on experience in network planning and configuring, configure network security.
•	Understanding of Agile software development processes.
•	Strong customer`s support experience, excellent communication skills.
•	Experienced working in a team, high level of self-organization.
Position: Support Engineer,Junior DevOps, Support TeamLead, Product/Project Manager.
Category: Support
Experience: 3 years | English: upper

Fast analyzing and troubleshooting different issues related with company’s product. Ability to prioritize tasks and production cases. Providing education and guiding of support department. Explain technical information in simple way. Perform communication with potential clients.
Experience:
From 01.10.2015 till 01.11.2017 - technical support engineer  in hosting company  “HOSTPRO”
Main responsibilities:
Knowledge of Linux, Windows
Experience with control panels cPanel, ISPLite, Plesk
Ability to install and configure basic services: HTTP / DNS / SMTP / POP3 / IMAP / FTP / SSH / MySQL/MSSQL
Knowledge of virtualization technology KVM, Hyper-V
Experience with OC: CentOS, Debian, Ubuntu, Windows Server 2012
Duties:
Providing technical support to customers in the telephone, online chat, through the ticket system
Responding to problems and problems on servers
Maintenance of the company's hosting servers
Work with control panels with Panel, Plesk, ISP Lite

From 01.11.2017 till now – support specialist in “Vimmi Communications Ltd” (video content delivery and streaming). From 01.03.2018 due to the results of work and duties performing was promoted to sub-department team-lead.
Main responsibilities: 
Basic knowledge and understanding of protocols  HTTP, FTP, SMTP, DNS, IP, TCP, SSH, POP3, IMAP, UDP, RTMP.
Experience to work with OSs - Ubuntu
Experience to work with streaming engine - Wowza
Version control system: SVN 
Project management: • Redmine 
Virtualization software: KVM, Hyper-V, Proxmox 
Ticket system: OTRS, Kayako
Knowledge and understanding – Python(basic), Bash(intermediate)
Duties:
Work with clients via ticket system, chat and on phone. Analyzing and troubleshooting different issues related with company’s product. Monitoring server processes. Providing education of support department. Perform communication with  potential clients.
Work with complicated tasks, ability to use all my knowledge and more, self education.
Position: Support Engineer (L1)
Category: Support
Experience: 0.5 years | English: intermediate

SPG (students project group ):
event manager while studying at the university. Events: Prof camp; open door day in collage, university; prof fest.
Rozetka: 
The main work program is 1C. 
Assistance to potential customers with placing, changing an order in BPM. 
Issuance of online orders, writing letters of re-sorting, non-conformity of goods.
Cold calls, sale, call center
Position: Support engineer L2
Category: Support
Experience: 3 years | English: intermediate

Always if I do something, then I try to do it qualitatively. 
Quickly fit into almost any team
For 2 years yet I have been working at the oil transshipment complex.
I was engaged in technical support,
monitored the performance of equipment
and performed technical consultation with users
Stable schedule, maybe night shifts, official employment
Position: Support Engineer (L2)
Category: Support
Experience: 2.5 years | English: fluent


1 year as Technical Support Engineer in Product company, which provides software and services for endpoint security, 4 months as Support Engineer/Account manager for CRM/ERP-system, 9 months as Support Manager for hosting provider and registrar of domain names, 6 months as internal Technical Support Analyst for dropshipping platform.

customer support and training; 
product testing and bugs detection; 
providing incidents clarification;
qa for created fixes;
OS, event logs analysis for issues resolution;
workarounds provision;
testing of customers software packages;
monitoring of customers instances in case of emergencies;
root-cause analysis and incidents escalation;
business processes modeling and optimization; 
ip and softphone configuration; 
application logs investigation and interpretation; 
OS installation and configuration; 
wrote technical requirements for developers team; 
organized integration crm/prom, 1C, opencart; 
prepared documentation for knowledge base.
Want to find a job, where all ideas could be supported and realised. Love to annoy developers with founded bugs.
Position: Support engineer L2/L3
Category: Support
Experience: 3 years | English: upper


- HTML, CSS, JS, PHP, Java - basic knowledge/experience 
- Git/Bitbucket
- Trello/Jira/Confluence/Zendesk/Clickup
- Script basics - Bash, Python
- SQL, PostgreSQL, ElasticSearch, MongoDB
- Kibana/Grafana
- REST API, Swagger, PostMan
- Metabase, BI analytics
- Experience DOcker, K8s, CloudFlare
- Microservice Architecture
Willing to learn new, sharing experience, opened up for new horizons.
Position: Support Engineer L2 / Sysadmin
Category: Sysadmin
Experience: 2.5 years | English: upper

Experience as an IT support engineer:
IT support of automated systems in a large Retail company
Communication with local and international IT support.
Monitoring and troubleshooting integration between various systems.
Support and user documentation preparation.
Managing and provisioning data exchange between various company IT systems.
Hello I`m IT support engineer L2 working with MySQL, Windows, CRM systems, Oracle, reading and analyzing logs.

Ambitious, fast learner, creative, communicable, ready to new challenges and new knowledge.


English level B2
Position: Support Engineer L3
Category: Support
Experience: 4 years | English: fluent


Main responsibilities in current position:
• Working with SRE, DevOps, DA, Front/Backend Dev, Mid, and Product teams to continuously improve both internal and external processes.
• I use AWS, Jira, Grafana, Kibana, InsightOps (Rapid7), and Freshdesk to manage daily tasks such as issue tracking, data analysis, and customer support.
• Identifying, analyzing, and troubleshooting technical issues, reading logs, monitoring systems (system stability checks) 
• I handle user/customer questions and issues or direct them to the appropriate departments.
• Staying up to date with product, technical changes/features, and updates;
• Working with documentation regarding developed products and services (like API/SSO/JDBC documentation, etc);
• Reporting and verifying bugs in pre-production versions of products.
Position: Support Engineer, NOC Engineer
Category: Support
Experience: 6 years | English: intermediate


Experienced and passionate with over six years of experience in the VOIP industry, served
customers throughout all world. Monitoring and troubleshooting problems with servers and VOIP traffic.
Position: Support Engineer | only part time up to 20 h/week
Category: Support
Experience: 4 years | English: upper

Experienced support engineer with proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Stress-resistant and ready to join my next project!
I Project | 05/2017 - 12/2018 
— Provided excellent customer service through e-mails and chats in a timely accurate manner.
— Communicated customer feedback to the corresponding departments/staff in order to develop processes for better serving customers.
— Maintained reports on processed customer inquiries.
— Reported and escalated and incidents based on guidelines.
— Assisted with updating external client knowledgebases, as well as internal department documentation.

II Project | 01/2019 - 10/2019
— Solved customer issues through cross-functional interaction.
— Contacted with front and back offices and in certain user cases, via handling tools.
— Escalated issues and reported bugs to higher-level support.
— Provided technical and managerial leadership to the IT Support Team.
— Maintained and improved software support methods, standards across all supported applications and software.
— Communicated and drove customer needs and issues seen by the users towards application and content support process development.

III Project | 01/2019 - 10/2019
— Fixed issues using Microsoft SQL Management Server Studio.
— Updated the databases manually.
— Clarified issues and escalated them to developers.
— Identified and resolved issues in a timely manner.
— Created monthly reports manually.

IV Project | 11/2019 - present
— Providing customer support through JiraService Desk and live chat app.
— Defining customer’s problem, investigating it, and replying to the questions which don’t require development involvement.
— Reproducing reported issues during the support process.
— Collaborating with other departments in order to solve the problem ASAP.
— Defining complex cases and escalating to the development team.
— Documenting troubleshooting solutions that can be used to prevent future problems.
— Frequently communicating with colleagues about the progress of these tasks, impediments, and risks.
Interesting project and dedicated team!
Position: Support Engineer, Operations Team Member, Customer Success Manager, Technical Support Engineer
Category: Support
Experience: 7 years | English: fluent

-used to be a team lead of 7 people on different projects twice
-closed a sale for $45000. Was leading that client from the moment of presentation of a product to invoicing, logistics, filling all the compliance documentation and negotiations with the manufacturer
-got a certificate about successful completion of Linux administration course
Worked in following projects: high frequency trading (fintech industry), VoIP communications, real-time web engagement project, e-comerce online store.
Relevant experience:
- b2b and b2c sales and support
- CRMs (Jira, Bitrix 24, Pipedrive, Asana)
- knowledge of Amazon, Ebay logistics and sales
- PayPal, Off-Amazon Payments, ACH, Credit Cards
- technical support (configuration, guidance and assistance)
- strong troubleshooting skills
- QA skills such as planning and preparation of test documentation (test cases, test plans, checklists, bugreports)
- e-commerce online store management
- leadership skills (used to be a team lead)
- basic linux administration knowledge, server management
- AWS instances (basic experience)
I am open for interesting projects
Position: Support Engineer, Oracle, SQL, Поддержка, Специалист технической поддержки
Category: Support
Experience: 5 years | English: intermediate

Software development using, SQL (PL/SQL) 
language (Oracle database), Delphi components and tools 

PL/SQL procedures, functions, triggers, indexes, views and queries, etc.

Creation queries from database and reports (Fast report, Xl report)

Manual testing and support
«Novokramatorsky Mashinostroitelny Zavod»
Software developer

Since August 2015
new challenges and interesting projects

high level of job satisfaction 

new career goals and opportunities

self-improving