lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Service / Data Manager
Category: Support
Experience: 1.5 years | English: upper


- Crewing Manager for local shipping company

- Data Manager at E-commerce (Excel/Google Sheets data operatins for products on Amazon/Ebay marketplaces)

- Processing customer returns in international automotive company, coordination with other departments to investigate and resolve complex client issues.(Returns/Refunds department)

- Huge experience in English turtoring for teenagers
Position: Customer Support & Service Manager
Category: Support
Experience: 2 years | English: upper


I used to work as a Service Manager in the Restaurant Business for two years. I have the ability and skills to maintain a healthy climate in the team, as this is facilitated by my personal experience. Among my skills, I would like to highlight Computer Skills, which include Microsoft Office and WEB analyses knowledge. Also, to work with you, I can provide my Communication Skills; Teamwork Skills; Fast-learning Skills and perseverance in any work. It is worth mentioning that my English level is B2 and Ukrainian is my mother tongue.
Position: Customer Support Service Manager
Category: Support
Experience: 5 years | English: intermediate


Customer Support Service Manager/Customer Support Team Lead | 2017-2022
Handling user requests through Helpdesk system, answering questions and providing assistance in solving problems that have occurred
Submit reports and pass requests to the necessary teams to improve quality of the provided services
Creating templates
Ensuring that all issues are properly logged within the ticketing system

Achievements:
SLA - 3 min
CSI - 96%
280 CPM

Selection of candidates for the support team, their further training and assistance in adaptation
Creating an internship and training plan for new managers and conducting performance reviews
Creating and maintaining the knowledge base
Discover training needs and provide coaching
Position: Customer Support/Service Manager
Category: Support
Experience: 6 years | English: fluent


I have an extensive experience in IT SaaS Customer Service for 6,5 years, 3 years out of which in a managerial position in a growing team . I am a remote work advocate and thrive in fast paced remote environments. I have an experience in various aspects from people management (hiring, onboarding, training, offboarding, performance reviews, KPIs, etc.), process management to solving complex customer issues (billing, technical, etc.). During this period I've worked with different tools, like Intercom, Crisp, HubSpot, Jira, Trello, Loom, Zoom, etc.
Position: customer support service representative
Category: Salesforce
Experience: 0 years | English: intermediate

Intermediateeasy to understand and learn new things, 
easy to understand and learn new things, 
adaptable, 
I know English at Intermediate level.
I have no work experience, but I really want to gain experience working in a team. I also want to improve my communication skills.
I have experience in management because I studied at university. 
I would like to improve my English.
Position: Customer Support\Service specialist
Category: Support
Experience: 3 years | English: intermediate

SC Adidas Ukraine 											 Kyiv, Ukraine
Specialist Customer Service Adidas Commercial Wholesale				         February 2021 – Present
Specialist E-commerce 										   July 2021 – Present

• Cooperating with Global Sales clients in B2B, B2C, G2C 
• Preparing and presenting deliverables to the stakeholders
• Supporting cross-functional interaction with different departments within the company
• Experience in E-commerce (sales analysis, inventory analysis, product shipments)
• Participation in UAT as a manual tester before web-site launch www.adidas.ua (bug reports, communication with the development team)
• Participation in the new “Click” project using JIRA to track tasks (localization into Ukrainian, manual test-ing, bug reports, communication with the development team)
• Conducting different types of analysis (sales, inventory, product shipments)
• Solving multiple complex support issues for customer requests

State Enterprise “Document”										 Kyiv, Ukraine
Project manager (new project VIP service)						   September 2018 – July 2020

•Participated in briefing sync-ups and conferences weekly\monthly with the team and departments 
• Involvement in the development of technical specifications and design for the website (vip.pasport.org.ua)
• Performed manual testing of the website and CRM system and cooperated with the development team regarding the feedback
• Prepared and presented the project vision
• Contributed to the project development: upheld new services, sections, advertising channels, etc.
• Gathered and analyzed statistical data, created corresponding reports (pricing policy development, ad-vetiing effectiveness analysis, sales analysis, consumer experience study, sales forecasting)
• Conducted competitors monitoring for the future strategy
• Assistance in recruitment, onboarding, knowledge sharing, motivation of the newcomers
• Control of acceptance of applications for paperwork 
• Provided feedback and ideas for improving user experience of the service
Skills
• HTML & CSS, JavaScript 
• Database Systems: SQL Server (familiar).
• SDLC: Agile (Scrum). 
• Operating Systems: Windows, MacOS. 
• Additional tech skills: Business applications ERP SAP (PGR, RETAIL), Microsoft Office (strong knowledge of Excel).
• Design Tools: Adobe Photoshop.
• Certificates: 2023 GoIT - Front-end developer, 2019 Modern photoshoot - Adobe Photoshop.
• Soft skills: able to find common language with clients, has problem-solving and fast-learning skills, a team player, patient, reliable and open-minded, ability to work in a high-paced environment.
Position: Customer support services specialist
Category: Support
Experience: 2 years | English: fluent

Community manager role at Reward for passion (2021-2022)

Community manager role at NOUN edu students forum (2022-till date)

Cactus exchange moderator (2022)
I am a certified customer support services specialist and I have experience working with a vast array of projects as a community manager/moderator for over 2 year's.

I have worked for projects like Reward for passion (a cryptocurrency project) on the capacity of a community manager. This community is on telegram.

I also worked in the capacity of community moderator for a project Cactus exchange on discord.

I also run a group for fellow students from my university providing the right information they need on Facebook.

I believe in constant learning and expansion of knowledge. This I believe with my wealth of experience I can add more value to any team I am added to.
I look forward to working with an organization that's got great goals.

I also love learning new things and experiences
Position: Customer support, SMM, Content creator
Category: Support
Experience: 1 years | English: upper

I'm crazy about making some creativities - posts, videos, sales promotions. Moreover, my skills include both - technical and creative ones. I can analyse information and create something relying on it.
Talking about my working experience it is multifarious. 

I worked as a SMM-manager and made a marketing strategy for Instagram  bussinesses, came up with content-plan for Stories and Posts, coordinated colleagues.

Also I had an opportunity to work as a Team-Leader. Our company organized an international dance camp and consist working process for team was being my responsibility. 

Being an Assistant on different events and gave a help in communication between Ukrainians and foreign representatives happened to me frequently.

I have an excellent communication skiils because of working as a dance teacher. I can cope wirh anybody (:
Position: Customer Support Spanish
Category: Support
Experience: 2.5 years | English: intermediate

During my work in Customer Support I got a lot of practice with different users, from different countries. Also, as the team changed, I had the opportunity to work with agents from all over the world. I was able to move up from a new and unconfident agent, to an agent with more practice in the project, who reviews the QAs.
I have a master's degree in law, which studies taught me to be responsible with the words and specific in the answers; the way to communicate correctly; to understand that every detail is important and can change the case.
During the last 2 years I worked as a customer support in emails (zendesk, exigo, QA, KYC) and livechats: I know how to find the problem, how to solve it and the easy way to explain it to a customer and other team members.
Covered a lot of time a Team Leader, so know how to be a Leader, check reports and do trainings.
I am resistant to high flow of cases, as I could handle 5 chats at the same time, so it was necessary to be well organized, and patient. I also have practices in QA; presentations; translations; KYC Verification; finding bugs in products; working with data; teaching and helping agents; I am fast in studies and follow project updates.
I am a fast learner, so I can try to work in anything related to the Spanish language (English and Ukrainian), except Sales and calls.
Position: Customer Support Spanish
Category: Support
Experience: 0 years | English: pre

In 2014 received a gold plaque for the work of the best guide in the region.
I worked excursion guide in Turkey(2014-2015), Thailand(2015-2016), Vietnam(2016-2020), Mexico(2021-2022) Worked in the company Anex Tour, Tez Tour. Helped in the development of excursion routes, met guests at the reception, resolved conflict situations, I can handle even the most harmful client, spend info-meeting with customers, led excursions, studied a lot of information about the country. Now, looking for a job. Spanish - B1
I like to communicate with people, solve problems. Recruting, Customer Support - I like it.
Position: customer support specialist
Category: Support
Experience: 11 years | English: fluent

I love working in CRM (used before 5 different CRMs in different companies, including TraderSoft). Moreover, I like multitasking, it gives me great satisfaction.
Hi everyone! I have over 15 years of experience in customer support & service starting as a booking agent at the biggest Ukrainian Airline at that time, continuing with a flight attendant position for over 6 years, and finally the last few years working as a customer support agent/manager in a couple of International Financial institutions. A couple of months ago I started a "Web Design for Everybody: Basics of Web Development & Coding" course with the University of Michigan.
I am looking for new challenges in my professional life as I am interested in passing the web design course. I am a fast learner and I must admit at the end of the day get great satisfaction when the work was done properly and on point. I love working with people which makes me an excellent team player. I am confident with computers.
Position: customer support specialist
Category: Support
Experience: 5 years | English: upper


I have been working in customer support for 5 years. 
I have knowledge in domains, DNS and CDN systems and hosting servers. 
Also, I know a lot about SSL certificates and their installation on different web servers and control panels such as cPanel, Plesk, Vesta, Apache, Nginx, IIS etc.

I have an experience in working with JIRA, Trello and Kayako ticket system.
I have been working as a Subject Matter Expert in our team helping other people in our company with their questions, tricky requests and issues which their customers face. 

I can work either during the day or at night.

I have an ability to learn quickly and have good communication skills.
I wish to develope my technical skills. I am willing to learn and gain new knowledge.
Position: customer support specialist
Category: Support
Experience: 1.5 years | English: upper


I'm currently working at Ciklum, eToro project, main duties are as follows:

- Respond to customers’ request (in quick and efficient manner) through chats and emails (mostly).
- Identify and assess customers' needs in order to achieve satisfaction.
- Provide first level support to the company’s clients by chat, e-mail (mostly).
- Understand and analyze customers’ problem, find appropriate and acceptable solutions.
- Following up with a client to ensure the problem is resolved.
- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation.
- Ensure customer satisfaction and provide professional customer support
- Provide regular and accurate reporting on a daily basis.

Also, worked as an accountant for 10 years. I am currently looking for a vacancy as a Customer Support agent :)
Position: customer support specialist
Category: Support
Experience: 6 years | English: upper

Professional customer service and complaint handling
Ability to work in high-pressure situations and thrive in a dynamic environment
Excellent communication skills and ability to connect with clients of diverse backgrounds
Database management and document handling
PARTSiD inc., customer support specialist, 2012-2022. 
Result-oriented and friendly professional with experience in customer support. Skilled in promptly resolving customer issues, maintaining a high level of service, and ensuring a positive interaction experience. Seeking an opportunity to apply my skills and knowledge to enhance the customer experience.
Responsibilities:
Provided high-quality service to customers, addressing their inquiries and resolving issues through phone, chat, and email.
Established close communication with customers to better understand their needs and offer appropriate solutions.
Documented and tracked all customer interactions, ensuring accuracy and timeliness of responses.
Collaborated with internal departments to resolve complex customer inquiries and propose service improvements.
Skills:
Excellent communication skills and ability to work in a team.
Experience with CRM systems and technical support.
Well-developed oral and written communication skills.
Deep product knowledge and ability to describe their features, specifications, and details to customers.
Professional and timely response to customer complaints, inquiries, and requests.
Proficient in Microsoft Office computer programs.
Position: customer support specialist
Category: Support
Experience: 1.5 years | English: fluent

Wood you like it Better timing of posting and better targeting has improved the company's sales on weekends and events. Świat Herbat (World of teas) Created company’s first social media presence across Facebook and Instagram, and grew followers from ~100 to 3000+ in 2 months.
Social Media Manager 02/2021-09/2021 Wood you like it • Lutsk Using social media marketing tools to create and maintain the company’s brand Writing posts about events and promotions. Interacting with customers via the company’s social media accounts Planning future Social media development with the owners of the business. Researching social media trends and informing management of changes that are relevant to the company’s marketing activities. Social Media Manager Świat Herbat (World of teas) • Warsaw 03/2020-12/2020 Using social media marketing tools to create and maintain the company’s brand Working with marketing tools to develop social media marketing campaigns Interacting with customers via the company’s social media accounts Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements Researching social media trends and informing management of changes that are relevant to the company’s marketing activities. Junior Manager Karamello • Warsaw 04/2019-03/2020 Teaching newcomers and helping them improve their skills Assisted General Manager with weekly schedule, adjusting for employee requests, expected customer traffic, and budget Used CRM system to improve the strategy of working with the customers. Retail Sales Consultant Karmello • Warsaw 11/2018-03/2019 Maximize positive customer experience Assist customers in finding specific items Consistently meet and surpass monthly ordering and sales goals assigned by the General Manager Teaching newcomers and helping them improve their skills
Position: customer support Specialist
Category: Other
Experience: 0 years | English: fluent

English Teacher, Freelance (2021 - Present)

Achievements: Successfully conducted more than 5500 lessons, displaying dedication and commitment to student learning and progress.
Deputy Director of HOA Affairs, Department of Housing and Communal Services, Executive Committee, Kremenchuk City Council (January 2018 - 2021)

Achievements: Implemented a program for energy modernization of housing, leading to a five-fold increase in fund attraction over two years. Enhanced customer service by resolving customer complaints, increasing the resolution rate by 2.5 times.
Deputy, Kremenchuk City Council (January 2014 - November 2019)
Achievements: Prepared and presented 11 decision proposals for the city council, showcasing strong communication and negotiation skills. Improved local governance acts related to housing organization activities, demonstrating proactive problem-solving abilities.
Deputy Editor-in-chief, Release editor, City Newspaper "Kremin" (January 1998 - November 2015)

Achievements: Preserved the city's oldest independent publication in a non-competitive market, reflecting strategic planning skills and resilience. Fostered career growth for many journalists, showing mentorship abilities and team development skills.
English Teacher, Freelance: 2021 - Present

Technologies Used: Various online learning platforms, video conferencing tools
Deputy Director of HOA Affairs, Department of Housing and Communal Services, Executive Committee, Kremenchuk City Council: January 2018 - 2021

Technologies Used: Office productivity tools (Microsoft Office, Google Workspace), project management software
Deputy, Kremenchuk City Council: January 2014 - November 2019

Technologies Used: Office productivity tools (Microsoft Office, Google Workspace), local government systems
Deputy Editor-in-chief, Release editor, City Newspaper "Kremin": January 1998 - November 2015

Technologies Used: Adobe Suite (Adobe InDesign, Photoshop), prepress software, CMS for managing newspaper content
Position: Customer support specialist
Category: Support
Experience: 3 years | English: intermediate


06.2020 – 11.2021| Customer advisor at Zara, Poland Wroclaw. 
Achievements:
• Contributed to good customer service.
• Assisted onboarding new 5 employees during my time at the company. 
• Precisely processed customer transactions. 
• Provided exceptional customer service. 
01.2018 – 05.2018 | Financial consultant at First Ukrainian International Bank. 
Achievements:
• Provided efficient support to the clients. 
• Processed customer transaction with attention to details on a daily basis. 
• Processed withdrawals, deposits, transfers, loan payments.
• Educated customers and potential clients who had questions about FUIB policies or products.
• Resolved customer problems and complaints by clarifying the issue by explaining the best solution. 
11.2016-03.2017| Economist of Card business department at UniCredit bank
 - Answering questions about a company’s products or services.
-Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company’s offerings.
- Handling customer complaints.
Position: Customer support specialist
Category: Support
Experience: 11 years | English: intermediate

customer support specialist on game (casino) websites
10 years in LG Electronics Ukraine - positions from ware house specialist to service manager.
3 years in Ukrainian civil aviation - Flight Attendant 
3 years and now I’ve been working in international company ASBIS Enterprises ( Ukrainian filial) on position of Service manager
Totally more than 16 years of experience in service field.
I’m looking for additional job - have an opportunity to work at night or other times.
cold calls
Position: Customer support specialist
Category: Support
Experience: 3 years | English: fluent


Ambisafe
Customer support specialist,
trainee QA engineer
I worked as a customer support specialist at
Blockchain company for 1.2 years. I was responsible
for answering customer queries and monitoring
incoming messages across all customer channels
(using GetGist), social media, creating bug reports
for engineers according to a defined flow,
collaborating with QA and development teams. I was
also responsible for verifying accounts, checking and
verifying documentation (using Onfido). I also
created user support documentation. Besides the
customer support specialist, I worked as a QA
engineer intern for 6 months. I created bug reports
using Jira, test cases using test rails. I did site
functionality testing, Smoke testing, regression
testing and other types of testing, collaborating with
QA teem. It was a completely remote job.
Customer support advisor
Conducting polls, surveys on different areas,
communicating with people.
Webhelp
I was working in Webhelp BPO company (previously
known as Runway), Norwegian Airlines Project, on a
position of a customer support advisor. My job
consisted of providing full information about the
company's services tickets booking over the phone,
advising and supporting customers about different
issues with the website and personal profiles, also
solving some irregularities which can occur (in
English). This job requested high stress resistance
and responsibility
Dating, Adult, Gambling.
Position: Customer support specialist
Category: Support
Experience: 1 years | English: fluent


April 2022 - December 2022
Customer support specialist for the airline
Ryanair at Armatis Polska (in English).
Providing support for customers via hotline
and chats (information about the flights
dates & details, luggage, booking
managing, ordering new tickets etc.)
Customers’ complaints handling.
Refunds/compensations organizing.
Support with programs and applications.
Problems solving.
Work with Zendesk and other specialized
programs.

January 2019 - February 2022
Manager of Overseas Clients Department and
Marketing Department at Gryshchenko Clinic IVF
Creating and translating SEO-texts into
Russian for the Ukrainian site (implant-ivf.com).
Creating texts for Facebook
(GryshchenkoIVF) and Instagram
(_gryshchenko_clinic) accounts of the
Clinic (in Ukrainian).
Translating internal documents of the
Clinic from Russian to Ukrainian and
English.
Working with overseas clients at the Clinic.
Communication from messaging to finding
hotels and meeting. Translating with
doctors, coordinating during all the
procedures, signing the documents.
Representative of the Clinic at the
"Kinderwunsch Tage-2020" exhibition in
Berlin. Coordinating Clinic's participation,
creating advertisements, communication
with visitors at the exhibition.
Position: Customer support specialist
Category: Support
Experience: 1 years | English: upper

Contribute to revenue growth by expanding partners network
As a custumer supportspecualist:

- Provide Customer Support for the website users
 Handle customer complaints, provide appropriate solutions and alternatives
within the time limits;
 follow up to ensure resolution
 Follow communication procedures, guidelines and policies
 Responding promptly to customer inquiries
 Communicating with customers through various channels (chat/emails)
 Acknowledging and resolving customer complaints
 Keeping records of customer interactions, transactions, comments and
complaints
 Customer support via email and tickets in Spanish and English
 Entering data into a CRM, other online tools, and cloud-based platforms
I am looking for a long-term partnership with an opportunity to grow as a specialist, enriching my knowledge about the business development industry, improving my hard and soft skills.