lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Subject-matter expert
Category: Support
Experience: 6 years | English: upper

Progress of the year Award Dec 2019
As a Subject Matter Expert, I have been involved in several exciting projects and diverse tasks. I was responsible for providing domain-related expertise,  and collaborating with cross-functional teams to ensure successful implementation.

Regarding the technologies I have used, my role has required a strong understanding of domain management systems, DNS protocols, and web hosting technologies. I have also utilized scripting languages like Python to automate routine tasks and improve operational efficiency. Furthermore, I have gained expertise in various customer support software, project management tools, and collaboration platforms.

Currently, my role within the team involves mentoring and training new team members, providing guidance on complex domain-related issues, and contributing to the development of company-wide policies and procedures. I am also involved in conducting training sessions for customer support representatives to enhance their knowledge and expertise.

Looking forward, I aspire to further develop my skills in emerging technologies such as cloud computing, cybersecurity, and machine learning. I believe that staying updated with the latest industry trends and continuously expanding my knowledge will enable me to contribute even more effectively to the growth and success of a company.
Position: Subject Matter Expert
Category: Support
Experience: 6 years | English: fluent


1) started as a regular Customer Support Representative of one of the global Registrars. My responsibilities on this position included the following:
- working in chat software and assisting the customers with the technical/non-technical questions they might have had about account access, domain names' registration/management (gTLD, ccTLD, newTLD, HNS), DNS zone (nameservers, glue records, zone file, DNSSEC, Dynamic DNS ), Google Workspace (former gSuite), partnership programs, Apps (Weebly, Strikingly, VPN) (app and openVPN setup), Registrar's mobile apps (Android, iOS) management,  SSL certificates (basic questions only (why it is needed, where to get it, how to activate/install it), hosting plans (how to point the domain name to it, the difference between parked and add-on domains, how to park a domain or add it as add-on, where to edit DNS zone, how to create  mailboxes). 
- apart from the chat system, we also had an email communication though tickets.
2) A Subject Matter Expert. My responsibilities became the following:
1) assisting CSRs with the questions asked by the customers that they did not know how to answer;
2) working with customers via ticket system (no chats);
3) email correspondence with our partners/responsible people inside the company when the escalation of an issue is required;
4) issue troubleshooting (requesting all the details needed to replicate the issue on our side, attempt to replicate it in different browsers/OS/devices, double-checking the actual result with the desired one in the Confluence documentation)
5) reporting issues/improvements/tasks via JIRA, Trello, email channels
6) audit of the customers affected by the ongoing bugs to identify the "damaged" service and fix it before the customer notices
7) also as a part-time task: checking chats/tickets of CSRs as a part of a quality assurance review.
8) compensation approval
no chats;
no night/evening shifts;
flexible schedule;
paid vacations (not less than 21 days in a row)
paid sick leaves
paid sport activities would be a great plus
salary raise;
paid internship (if needed)
Position: Success Manager
Category: Sales
Experience: 1 years | English: fluent

Professional skills:
Working with CRM bitrix24.
Understanding of stages of application and website development.
First calls, pre-sales and sales experience.
Understanding of PM methodologies(Waterfall methodology, Agile methodology,
Scrum methodology and Kanban methodology.) Expectations management
Scope management
Timeline management
Communication management
Risk management
Ability to work with large amounts of information
Language skills:
Knowledge of English at C1 level. (There is a 2019 IELTS certificate confirming the level of knowledge of the language) Knowledge of French at level B1.
Understanding of Customer Success practices.
Experience working at an American startup.
Occupation of the position of the business development representative at brader.ua from September 2022 until January 2023.
List of responsibilities:
Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify new markets and customer needs.
Arrange business meetings with prospective clients.
Promote the company’s products/services addressing or predicting clients’ objectives. Prepare sales contracts ensuring adherence to law-established rules and guidelines. Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support.
Build long-term relationships with new and existing customers. Develop entry level staff into valuable salespeople.

Occupation of the position of the personal assistant of the CEO at brander.ua from January 2023 until March 2023.

Occupation of the position of the success manager at a house maintenance service provider from March up to now.
List of responsibilities:
Manage the day-to-day administrative tasks of the Customer Success and Marketing departments.
Coordinate and schedule meetings, appointments, and events for the team.
Oversee the preparation and distribution of departmental reports and other documents. Respond to email and phone inquiries from internal and external stakeholders. Collaborate with other departments to ensure cross-functional alignment on projects and initiatives.
Assist with project coordination and management.
Perform other duties as assigned by the department's heads.
I'm eager to become a part of a dynamic team, learn and be provided with an opportunity to wear different hats. Looking forward to learning and developing professionally!
Position: Success Specialist, Customer Support
Category: Support
Experience: 5 years | English: upper


It is exciting to work in aviation industry and I would like to use my knowledge in similar area. Herewith, I am ready to change the direction if the new option will be
interesting and it will be the chance to improve my skills. Main responsibilities as supervisor were to arrange B2B/B2C connection, to do ticketing, to support newcomers, administrative back-up.
Position: Supervisor
Category: Other
Experience: 2 years | English: upper


Experienced in gaming, verification processes and payment systems.
Monitoring and checking the work of managers in the gambling industry. Prevention of fraudulent activity, verification of documents and player profiles
Position: Supervisor
Category: Support
Experience: 3 years | English: pre


I worked at the Samsung company in the contact center, so I have experience in the structure and effective work with customers. Experience of 3 years studying the KPI system and working with agents (operators), was SV in a team of 25 people.
Always achieved desired results.
Position: Supervisor
Category: Support
Experience: 7 years | English: fluent


Key job was transaction Monitoring and updating on Risks. Worked closely with Fraud & Security team and Automation team. Also handling customer queries, complaints regarding Trading, Transactions via call and email. Acted jointly with Billing and KYC team to provide faster resolution Deposit, Withdrawal and account Verification. Have exprience of supporting chat-based client questions and grievances about sports and casino events. Assigned the tasks of handling customer queries, feedback, complaints and requests. Generated outbound sales for new and existing customer. Performed administrative aassigned tasks.
Position: Supervisor of Customer service department
Category: Support
Experience: 1 years | English: upper


Key responsibilities:

- Establishing and controlling a multi-project working process;

- Communicating with TOP Management in order to minimize the risk of mistakes;

- Adapting the current workflow to reflect the changes in the industry;

- Maintaining regular communication, conducting performance reviews, identifying areas for improvement, and recognizing accomplishments;

- Setting goals and assigning tasks to ensure team success.

- Conducting weekly and monthly meetings to overview the most common mistakes, highlight the latest project updates.
Position: Supervisor of Customer support department, Service and support analyst
Category: Support
Experience: 5 years | English: upper

Please read below about my strong traits: 
+ I´m dependable, because when I make a commitment, I live up to it.
+ I use a creative approach to problem-solving, as I adore getting the work done.
+ I can prioritize work, multi-task daily without being distracted and consistently meet deadlines.
+ I´m always eager to learn something new and dig deeper into the smart technologies.
+ I´m a people person, so I usually get on well with all my colleagues and customers.
+ My ability to be proactive could also help, since I always try to predict what problems the customers might have.

I have some good recommendations and references from my previous jobs which can prove my competence, I can share them with you if you contact me :)
Hi there! I'm an experienced customer support Supervisor with a verifiable track record of resolving complex issues quickly and winning customer loyalty. I´m a philologist by education, as I´ve always loved studying languages. That´s why I have a good knowledge of English and Bulgarian. I have 5 years of experience in Customer/Technical Support, working both with B2C and B2B. You can read below about my work experience:

My last (and ongoing position) is Supervisor of the support team in IT company
My duties include:
- Managing team of 20 support agents;
- Holding trainings and workshops for the agents;
- Checking the quality of their work, establishing work polices based on company updates and requirements.

I’m working here for 8 months already and I really love my job, but because of the financial struggles of the company I might leave it soon.
*****
Service and support analyst in IT company 
My responsibilities included: 
- Setting up complex showcases for client`s events;
- Filling client`s platform with branded content;
- Responsible for transcription API services (creating Rev accounts for new clients, communication with API Support in case of any issues);
- Troubleshooting and assisting our clients on Test Line;
- Supporting online conferences, webinars;
- Setting up and broadcasting livestreams;
- Editing client`s materials (logos, headshots, banners);
- Video editing client`s media after event via Knovio or Premiere Pro.
*****
Commercial agent in Austrian Airlines 
My responsibilities included: 
- B2C - providing high-quality assistance and customer service for individual travelers. The main area of responsibility was information on fares, airline policies, seat availability, promotional destinations and other information in Ukrainian, Russian, Bulgarian and English languages;
- B2B - maintaining and managing existing contacts with travel agencies and corporate accounts;
- Creating and managing invoices for payment for ticket issuance;
- Ticketing operations (issuance, rebooking, rerouting, upgrade, refund) automatically and manually in GDS Amadeus (OneRes).
I´m ready to start in 4 weeks. I´m open to remote work/on-site work in Lviv/possible relocation. Please feel free to DM me if you have any good vacancy for me and I´ll share with you my CV!
Position: Supervisor of Implementation Team
Category: Support
Experience: 5 years | English: upper


Regularly evaluate customer interactions to identify coaching opportunities and provide feedback to associates. This includes conducting weekly, formal coaching evaluations for each person assigned to the lead;
Provide training and performance management to the team;
Provide a line of communication between upper management and employees fosters a positive team environment and assists coworkers as needed
Position: Supervisor of Loyalty Department
Category: Other
Experience: 2.5 years | English: basic

Six months later, I was promoted to Supervisor of Loyalty Department
Worked in customer support for 2 years. advised on various issues: verification, conclusions, deposits, namesake issues, sports betting, casino 
also have a little experience in chats: instant messengers, e-mail
I currently work as a Supervisor of Loyalty.
My responsibilities include: creating bonus offers, tournaments, reporting and training new employees.
Position: Supply Chain /  Logistics / Purchasing
Category: Other
Experience: 5 years | English: upper


Skills:
Data & orders processing
Vendor relations
Warehouse operations 
Inventory Managment
Communication 

Instruments:
Task Management system ‘Teamwork’
NetSuite CRM
Microsoft Office package
Google Docs
Mozilla Thunderbird
Position: Supply Chain Management expert
Category: Other
Experience: 11 years | English: fluent

My experience has been gained in dynamic corporate environments, where for the last 13+ years I have been supporting strategic business changes, fostering processes and systems optimizations, driving stakeholders relations management process, elaborating commercial strategies and managing related end-to-end business processes, leading specific projects management activities while securing the best quality, delivery, cost and technology conditions, proactively and efficiently managing risks and opportunities whilst taking lead in cross-functional projects (Kaizen/New Product Introduction/Process Improvement, Digitalization and Operational Excellence) – in a nutshell, driving change management and assuring overall business processes efficiency.
Supply Chain Management expert skilled in:
- Business analysis;
- Project management;
- Six Sigma Process Improvement/Lean methodologies application.

SAP ERP (MM, PP, SD), SAP Ariba and corresponding real-life business processes expert, good understanding of S/4HANA and modules integration.

Good understanding of Agile methodology (Scrum/Kanban frameworks).

Business processes SME (automotive, oil and energy, construction materials, healthcare, white goods domain) with strong account management, financial management and negotiation skills.
Possess 13+ years of projects coordination experience in highly regulated industrial environments, speak Ukrainian (C2), English (C1), Russian (C1), Polish (B2) languages.
Lived and worked in the USA, Serbia, Poland, Qatar, KSA, possess solid international and multicultural background.
Looking forward to solving complex challenges and delivering smart solutions thus contributing to sustainable growth and overall Company's/Customer's success.
Position: Supply chain manager
Category: Other
Experience: 10 years | English: upper


- was operational logistics manager with 60+ reports at huge FMCG plant. Best Service level in region. Budget savings YoY. Successfully finished projects, including capital building
- now logistics manager, responsible for 3PL’s performance, continuous supply of goods from EU, cost savings projects
Position: Supply Chain manager
Category: Other
Experience: 6 years | English: upper


Hardworking and experienced at supply chain for almost 7 years and adept at effectively managing logistics and purchasing processes. Results oriented with a proven track record of working collaboratively with team members to achieve goals. 

Main skills: mentorship and coaching, implementing cost-effective solutions, build the supply chain from the graund up, communication and managment skills, setting budgets.

Responsible for improving operations (main logistics and purchasing processes) negotiations, integrating financial and operation plans with strategic objectives, transportation management, customs clearance managment, warehouse operating managment, improving operational and financial results.

Working with Microsoft Office (Word, Excel, Outlook, Power Point), Google Apps (Docs, Drive, Gmail, Sheets), Team collaboration (Zoom, MS Teams, Slack), CRM/ERP/BPM system (OneBox, Monday, Trello, Dynamics 365 Business Central)

Open to new and interesting projects/work.
Position: Supply Chain Manager
Category: Lead Generation
Experience: 3 years | English: upper


I have approximately 3 years of experience in Supply Chain Management, starting with my individual work before the pandemic. After that, I had the opportunity to work full-time in a private companies specializing in the construction and automobile fields.
Position: Supply Chain Specialist
Category: Support
Experience: 3 years | English: fluent

Building up a community around the brand, launching new projects like webinars, cold outreach, reselling from zero
Courses of "B2B Sales", "SEO basics" and "Advanced English" with a native speaker.
Invited host at Twitter chat for sharing with English-speaking community my experience of Brand building up and Management
English-speaking Copywriter in "Academy Ocean," - composing articles for an inbound blog and outreaching outbound platforms for link-building purposes - 6 months

English-speaking SMM at "Serpstat" - social media management of Facebook, LinkedIn, and Twitter accounts of the company: increase of engagement and the number of subscribers, improvement of brand visibility, reputation management - 1 year

Brand & Community Manager at "Serpstat" - building up of the loyal community and lead generation via Twitter and LinkedIn - 1 year

Lead Generation Specialist at "Serpstat" - cold outreach in LinkedIn for SAL's generation for the Sales Department - 6 months

Affiliate and Partnership Manager at "Serpstat" - managing current partners and involving new partners and educational centers in Serpstat's Affiliate and Partnership program.

Launching a new way of partnership - Reselling

Sales Operations Specialist at "Serpstat" - providing smooth functioning of the Sales department via the special system of reminders

Junior Supply Chain Specialist at "Eurofins" (Antwerpen, Belgium) - fixing the process of deliveries of batches/samples of booklets for the client by introducing a new approach and integrating it into the other teams' processes. 

Languages: English (Fluent), Ukrainian (Fluent), Spanish (Basic), Italian (Basic), Dutch (Basic)
I'm open to offers of any kid, but I'd be glad to join a project where I coul share my experience and learn something new as well. Software product companies or SaaS businesses would be great
Position: Supply Chain Specialist
Category: Other
Experience: 4 years | English: fluent

I designed all the processes of the Supply Chain Management from scratch for the companies that I worked for. Managed to lower the production cost (mainly items and shipment costs) 50%, with the connections that build with my partners and the procedures that I optimized. 
As a project manager I was fortunate enough to work with teams of bright minds with whom I participated in various types of government and
I have 4 years of experience in Supply Chain Management, Project Management, and Account Management. I am mainly interested in helping You with arranging your supply chain for particular project at the hand. My primary expertise area is procurement of electronics components, integrated circuits, minicomputers and other necessary details for hardware development. However, as I am in business for such time, I managed to operate in various fields of procurement.

If you are in need of help for procurement and shipment of items for your project at the best prices, I am at your service with all my connections.
The only expectation I have is to work with a passionate recruiter who really owns his/her project. I will prepare an action plan according to our discussion. Then we will confirm and go on with the action plan. So, we will set our expectation mutually, and leave no room for future disappointment.
Position: Supply Department Director
Category: Other
Experience: 7 years | English: basic

Got strong and important relations with valuable people across the IT sphere and around the city as well.
7+ years of experiance working in IT companies. Previously Executive Director of Building Materials production company, working at international delivery of spare parts, also organizing work in Trade Unions and Sport Activities. Temporary working in Italy and Poland.

Languages: Italian - Intermediate, Basic English - currently learning.
Clear tasks and a full time load ;)
Position: Supply Manager
Category: Project Manager
Experience: 11 years | English: intermediate

-	office development from zero to 300 PC-units: Selection of the equipment, research of the contractors and suppliers, making deals, resolving force majeure situations
-	start up (set up) of Intranet - internal website: filling in the date about each worker, communication with the developers of Intranet, gathering feedback about issues and disadvantages of this web site
-	saving video logs (our worker's work) in particular: to choose the storage for the materials (taking into account the workload), to set up the settings, to customize parameters of the software product - LogMeIn thought admin-console
Windows Server, Security, Planning, Supply Manager, IT-Recruiting, CorelDraw, Photoshop, Active Directory, Planning,  Budget formation,  1C Administration, Videosecurity
Position: Supply specialist, payment specialist, partnership manager
Category: Recruiter
Experience: 2 years | English: upper

I closed such vacancies as Network Administrator (Senior level), Python developer (Junior), QA Automation Specialist (Junior and Middle+), L2 Support and some others.
I have 2 years of experience with the vendors management (for an IT company- external and internal vendors) an 1 year of IT recruitment. I have experience in a full cycle recruitment, onboarding and documents preparation for the new employee. Able to search for a candidates for any position including senior level. Sincerely enjoy to help people and understand the difference between Java and JavaScript developers. Since October month I will work on the freelance base for my actual employer, so I will be very happy to get more customers as a freelancer or become a part of the new team.
Position: support
Category: Support
Experience: 11 years | English: fluent


6+ years with international organizations as planning officer (3 years) and training officer (3 years). 

- Drafted and maintained support plans for the mandated tasks in consultation and coordination with components and substantive sections. Provided inputs to the business continuity plan. Formulated proposals and developed Standard Operating Procedures (SOPs) in the relevant areas. Participated in projects Provided assigned reports and briefing notes on behalf of the supervisor of the planning unit.

- Drafted written analysis, reports and presentations. Provided support in developing, planning and organizing meetings and events with local authorities, stakeholders and international organisations. Performed administrative and secretarial duties, drafted e-mails, memos, letters, faxes and other requested documents as required, including maintaining filing systems.
Dynamic international environment, stable well-established company