Position: Customer service
Category: Support
Experience: 2.5 years | English: fluent

The most important part of my experience is the positive results and impact I made in a small period of time.
My work experience also helped me how to deal with situations and circumstances to get positive results. Through out my work experience I realized that team work and hard work pays off. The most important experience is in decision making and the ability to think ideas and to be able to implement them for the growth of the company.
Customer support representative 
May.2016 to June .2020 
Volo Freight brokers
•	Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
•	Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%
•	Trained and mentored 4 new employees on conflict resolution, JIRA, and Zendesk CRM
•	Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
•	Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%
I have acquired a well-rounded and strong base for customer service over the past 3 years. Now I am currently bolstering my expertise in providing technical support in a renowned US Company. I have 2 years of work experience once as a customer support agent where I excelled and became a quality assurance manager for my team. As of the moment, I am a support technician with the following duties of updating, troubleshooting, patching, monitoring, administration, backing up, upgrading, and offering everyday support of IT infrastructure. With a good command of the English language and strong customer support experience, I will be fitting perfectly in areas where these skills will be most useful. I have acquired a versatile and solid customer service base over the past 3 years. Now I am strengthening my experience in providing technical support in a well-known American company. I have 2 years of experience as a customer service agent where I excelled and became a quality assurance manager for my team. I am currently a Technical Support Specialist with the following responsibilities: updating, troubleshooting, patching, monitoring, administering, backing up, updating, and daily IT infrastructure support. With a good command of the English language and extensive experience with clients, I am ideally suited in the areas where these skills will be most useful. Currently, I am a Technical Support Specialist with the following responsibilities: updating, troubleshooting, patching, monitoring, administering, backing up, updating, and daily IT infrastructure support. With a good command of the English language and extensive experience with clients, I am ideally suited in the areas where these skills will be most useful. I am currently a Technical Support Specialist with the following responsibilities: updating, troubleshooting, patching, monitoring, administering, backing up, updating, and daily IT infrastructure support. With a good command of the English language and extensive experience with clients, I am ideally suited in the areas where these skills will be most useful