lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical support specialist
Category: Support
Experience: 1.5 years | English: upper

Possibility of resolving any issues under stress and multitasking
Good rapport with clients and fast understanding of their needs
Fast learning
Have certifications on "Problem solving techniques", "Creating positive conversations with challenging customers", "De-Escalating Conversations for customer service".
Currently I'm working as Support Specialist at IT company for 1,5 year 

My main responsibilities are:
- supporting all types of software and hardware related issues on Mac, Windows, ios, Android and iOT platforms
- communicating with English speaking customers all over the world 
- guide and troubleshoot issues over the phone, via email and chats
- dealing with all possible issues related to email, network, applications configurations
- managing clients subscriptions status 
- reporting bugs
- managing clients profiles in CRM system like Salesforce

Looking for any product companies that are specialised in supporting and managing applications, services or platforms and their usage by clients.
Eager to learn and gain new knowledges, improving my skills and satisfying the clients.
I'm looking for interesting offer in product company that deals with technologies that simplify human life
Position: Technical support specialist
Category: Support
Experience: 4 years | English: pre

I came to IT with almost no work experience. In 4 years I mastered a new profession and grew to the lead specialist with 2 people. Thanks to me, a full-fledged knowledge base of Confluence has appeared. I helped increase the team, even hiring employees, and conducting interviews. I promoted the replacement of technical equipment in order to keep top-notch performance.
For 4 years as I worked in an IT company as a lead technical support specialist. I was involved in the administration of MS Windows Server, installation, configuration, administration of MS SQL Server, as well as installation, and administration of 1C databases (file and server).
I have experience with VMware ESXi. I also was configuring equipment (Atoll cash registers, barcode scanners, acquiring terminals), and was installing and configuring web servers (IIS, Apache).
Worked with Confluence, Jira Service Desk, AD, and Zabbix. I trained the company's employees and wrote technical documentation, set tasks for developers, and communicated with customers.
I like it when there is a constant flow of technical tasks and no time for boredom. I wouldn't like continuous communication on the phone and night shifts. I am a meticulous and punctual person.
Position: Technical support specialist
Category: Support
Experience: 2 years | English: upper


Hi, my name is Azar. I am experienced technical support specialist with 2 years of experience in the world leading tech companies based in Poland. I have following skills which are would be helpful for your offers:
-Active directory;
-Service Now;
-Confluence;
-Basics of Phyton;
-SQL for simple queries; 
-Basic knowledge of Zendesk.
Position: Technical support specialist
Category: Support
Experience: 4 years | English: intermediate

Certificate of Completion: "QC/QA, HTML/CSS, MYSQL, PROGRAMMING BASICS, SYSTEM ADMINISTRATION" at Logos IT Academy
Certificate of Completion: "IT ENGLISH (INTERMEDIATE)" at Logos IT Academy
I have experience of working in call-center of Ukrtelecom (6 years).  Passed the way from the operator to the Team leader of in-depth technical support group.
More than 4 year I was worked as engineer of technical support (second line of support) for different Companies and projects. My working duties included: resolving trouble tickets from clients, implementation of new clients, taking part in user acceptance testing (Mobile testing(Android), Web/Desktop testing).
I will consider the possibility of full time office job, remote job or partial employment
Position: Technical support specialist
Category: Support
Experience: 4 years | English: fluent


I have more than 5 years of experience in the IT field (web projects, mobile applications, etc.) in various positions and I have grown professionally.

As a project manager, I have 2 years of experience in development projects, organized business conferences about AI, Data Science.

As a Customer Support Manager I experienced in onboarding and ongoing support, also developed strong and friendly relationships with customers to reach their needs, collaborated with the dev and marketing team, troubleshot ongoing issues raised by the customer, etc.

On a Manual QA role I am experienced in manual testing of web apps, mobile apps; test documentation designing, bug tracking in TestRail, bug reporting in Jira, etc.

As a Technical Support Specialist (Line 2) I created API requests via Postman; worked with databases (PostgreSQL queries; retrieved required data); decrypted logs; worked with Kibana; monitored data in Zabbix; assisted customers with integration issues; collaborated with the dev team, etc.
Friendly team, the opportunity to realize my abilities and gain new skills, challenging tasks.
Position: Technical support specialist
Category: JavaScript
Experience: 0.5 years | English: fluent


I will be pleased to join your talented team as a Technical Support Specialist. Right now I’m looking for this position where 
I can use communication skills and knowledge at web development (HTML, CSS, SASS, Bootstrap, Javascript, Wordpress) and my language skills. I am passionate about help people solve problems and fascinated about technologies. I'm ready to learn new tech stuff if it needs.
 I can proof all of my skills. I would be delighted to discuss my application further at a chat and complete a test task if it needs.

Thank you for considering my application.
I enjoy seeing the tangible results of my work and always do my best to achieve the goal. I am well trained and able to receive new information in a short time, to assimilate it, correctly interpret and work with it in a quality manner.
Position: Technical support specialist
Category: Support
Experience: 11 years | English: upper

Certified Scrum master, ControlUp Certified Administrator, Certified Google System Administrator
Latest: Helpdesk at Ossur

Successfully provided support to over 500 users with a 4.8 satisfaction rating.
Had been holding a record of 70 tickets resolved in a week. 
Quickly learned new software and processes to provide support for new products.
Reduced number of open incidents by through active monitoring and follow-up with customers and cross-functional teams.
Efficiently resolved technical issues by providing clear instructions to customer. 
Successfully provided remote support to users in various locations, resolving 85% of issues without escalation.
Successfully troubleshot hardware and software issues for users, reducing downtime by 25%.
Successfully configured user accounts and permissions, ensuring compliance with company security policies.
Successfully troubleshooted and resolved technical issues for clients, ensuring customer satisfaction.

With extremely high responsiveness, good English and general communication skills, high competence, and eagerness to resolve a variety of technical issues, got recognition from the customer as well as a lot of positive feedback from happy end users all over the world.

Remote support to customer's users, handling incidents and service requests within the SLA. Areas of support include:
- Active Directory, Windows servers and workstations (User accounts and groups management; User access troubleshooting; User and computer policies troubleshooting; identifying GPO related issues; printing)
- Network (Connectivity and routing client-side troubleshooting; VPN client-side support and troubleshooting)
- Office 365, Azure AD (hybrid deployment) (End user access management and troubleshooting; Licensing; Client applications support and troubleshooting; Management, migration and support of user mailboxes, shared mailboxes; Mailbox rules and retention policies; Mail Flow)
- Citrix (Client- and server-side troubleshooting and corrective actions; Citrix Workspace installation and troubleshooting);
- CAD software (Solidworks and other): End user access management and troubleshooting; PDM client-side issues troubleshooting)
- Microsoft Dynamics NAV (End user Access management and troubleshooting; Label configuration and troubleshooting; Server infrastructure integration troubleshooting: DFS, ZUP files, etc.)
- Mobile devices (User accounts troubleshooting: mail, Skype for Business, calendar; Apps troubleshooting and installation support; Connectivity troubleshooting);
- Various task specific applications
Position: Technical support specialist
Category: Support
Experience: 2 years | English: intermediate

Courses: 
- Emerging Technologies Workshop,
"Model Driven Programmability", July 2021 - August 2021, Passed
- Cisco, "DevNet Associate", September 2021 -  December 2021, Passed
- Udemy, "Python3 Development", July 2021 - till now
2022 - ITHillel "Devops" ,  till now
Middleware
Support engineer
Responsibilities:
Resolve technical issues of customers, product support via messengers

SoftServe
System administrator
Responsibilities: install, configuring and maintenance computer and network equipment. Resolve incidents with network(vpn, rdp etc)

Ciklum 
Project Support
Responsibilities: resolving network issues, configuring systems.

Corporation "Alef"
Associate system administrator 
Responsibilities: installing supporting and repairing computer equipment, work with network equipment etc. Investigate and resolve network issues.
Position: Technical support specialist
Category: Support
Experience: 3 years | English: intermediate

Multitasking (work on calls, chats, fixing issues), ability to work in overload condition, making decisions in short period of time, reliable team player.
Proactive and goal oriented middle support agent with 3+ years of experience in troubleshooting issues related to computer systems including troubleshooting hardware and software, email, network and peripheral equipment issues.
Improve customer service skills, technical skills, competitive salary
Position: Technical support specialist
Category: Support
Experience: 4 years | English: upper


QA Engenier
QA product for fault-tolerant work of virtual infrastructure
Working with Nutanix virtualization environment single-node and multi-node clusters, VMware.
Search and description of bugs troubleshooting systems reading logs.
 Creation and execution of test scenarios.
Creation of bug reports and articles related to product functionality
Working with ABC and Kubernetes systems
SENIOR SYSTEM ADMINISTRATOR
Administration and repair of personal computers. 
Local area network administration, Cisco, Mikrotik hardware configuration, adding and configuration of new users. 
Windows server configuration, administration, backup, recovery. 
Work with SQL database, reports, and queries. 
Monitoring and repairing of services and issues in the Network. 
Monitoring of user traffic using the Squid proxy server, QoS.
Technical support ENGINEER
Providing remote technical support; 
Handling and resolving English-speaking customers’ requests;
 Developing and mastering experimental troubleshooting techniques on the way of resolving unusual cases; 
Cooperation with the Sales department to resolve issues and consulting sales agents during the pre-sale stage; 
Working with Service Desk, Salesforce; 
Providing feedback regarding software-related issues;
 Communication with English-speaking customers view the chat, tickets, and phone;
Position: Technical support specialist
Category: Support
Experience: 1.5 years | English: intermediate


Technical support specialist

Skills:
- Assisting and supporting users
- Handling a large number of enquiries
- Advising users on legal issues
- Solutions to disputes and conflict situations
- Proficient PC user
- Helpdesk
- Competent verbal and written communication
Technical skills:
- Database operation
- Monitoring and photo-control calls
- Handling taxi fleet data
- Bug tracker
- Blockage handling
- Antifraud system

Tasks:
- Providing help and support to users
- Handling a high volume of enquiries
- Resolving disputes and conflicts
- Advising the users on legal issues and aspects
- Dealing with PR risks
- Reporting problems to the development department
- Using manual responses, avoiding preconceived templates

Administrator, Barista

Tasks:
- Organising the work of the staff
- Preparing drinks, creating menus
- Monitoring the quality of service
- Training of new staff
- Resolving disputes and conflicts
Position: Technical support specialist
Category: Support
Experience: 6 years | English: upper

I created a well-trained and motivated team with flawless results
Total experience as a customer support manager - 6 years.
Started my career as a support manager, then Team Leader of the company's customer support department. Later promoted to Head of the Security Department with a team of 10+ people in charge. I have experience in lead generation of cold clients, search and data processing, (800+ new cold clients per month). Good communication skills, fast learner, a perfectionist, all tasks are done on time and accurately.
Please do not offer night shifts
Position: Technical Support specialist
Category: Sysadmin
Experience: 1.5 years | English: upper

• Administration of the servers with Linux distributions Centos 7 and
Ubuntu.
• Installation and configuration of the Asterisk, dialplan writing: IVR,
voicemail, etc.  Connection of SIP trunks from providers.
• Configuration of VoIP GSM gateways: Openvox, Goip, Yeastar.
• Basic work skills with the database management systems such as Mysql,
Postgresql, Mssql.
• Technical documentation writing.
• Configuration of the virtual machines on Proxmox hypervisors.
• Understanding of TCP/IP protocols.
• Experience with CLI network tools like: tcpdump, nmap, tracetcp, etc. 
• Troubleshooting network problems on the server’s and client’s sides.
•    SSL certificate obtaining from letsencrypt using certbot
• Logs analysis
• Configuration of routers Mikrotik, TP-link, etc.
• Work skills in Jira/Atlassian, YouTrack.
• Basic knowledge of Ansible, Git, Docker and Python.
BAS-IP  — June 2022 — Current time.
Technical support specialist
Provide technical support for the clients in Whatsup chat. Configuring 
servers with company software. Remote help and configuration of BAS-IP 
intercom systems. Technical documentation writing. Zoom meetings with
clients.

CallWay — May 2021 — May 2022.
Technical support specialist
Taking phone calls from clients and answering mail.
 Solve problems with telephony complex transmit tickets to higher support
level. Training new employees.

Boryspil International Airport — December 2019 — May 2021
Engineer of special technical security devices.
Installation configuration and repairing of X-RAY scanners, stationary and 
portable metal detectors, explosive detectors and body scanners.
Driver for a mobile X-RAY scanner.
End customer support, Chat support, Helpdesk
Position: Technical Support specialist
Category: Support
Experience: 8 years | English: fluent


Engineering (5 years at car plant ZAO ZAZ)
Hospitality and Travel industry (10 years +)
IT, front-end, basic
Technical Support Representative Turnitin - Kyiv, Ukraine 
05/2021 - Current
Acted as the direct point of contact for any escalations from first-line engineers.
Produced documentation of technical procedures in confluence.
Managed the tooling processes for our service department in Ukraine.
Collaborated effectively with departments to complete all scheduled tasks.
Provided clear and concise step-by-step technical support.


Technical Support Analyst GeeksForLess - Kyiv, Ukraine 
01/2021 - 04/2021
Managed daily server backups on computers, in case of data loss due to computer malfunctions.
Responded to customer emails, calls, and live chats regarding technical malfunctions and issues to fix remotely.
Comminuted technical computer information to non-technical audiences through easy-to-understand presentations and demonstrations.
Provided effective system upgrades and support.
Position: Technical Support Specialist
Category: Support
Experience: 1.5 years | English: fluent

- After 2,5 month was promoted to Second Team Leader positions and extended responsibilities to managing 10 sales agents, creating individual goal-reaching plans for each month and stimulating education on 30-minutes regular morning briefs;
- Led 10+ successful API integrations with foreign companies' developers (Australia, New Zealand, Tanzania, Moldova, Ukraine, etc) according to American legal and compliance rules.
- Spanish - Upper-Intermediate (B2)
1. Customer support representative (L1-L2)
- Advising international agents (banks) on technical quieries of MoneyGram system via different communication channels
- MoneyGram software testing and finding bugs
- Maintaining software documentation and manual in actual state
- Generating tickets for dev team
- Nighttime troubleshooting in case of emergency

2. Second Team Leader
- Negotiating with European/Canadian investors market
- Consulting clients on company’s services via multiple channels
- Managing and coordinating team of 10 sales agents
- Cooperation with legal and compliance department
- Assessing reports, monitoring calls, and analyzing support department's performance
Position: Technical Support Specialist
Category: Support
Experience: 2 years | English: upper


2 years of providing technical assistance to clients of  Genius Sports products.  Strong problem solving, good communication, and organizational skills. Well familiar with creating different types of documentation. Demonstrate extreme accuracy, flexibility, and attention to detail. Able to effectively deal with multiple requests. Responsible and willing to work. Able to quickly understand and use new technologies.  Experience working with people.
Position: Technical Support Specialist
Category: Support
Experience: 1.5 years | English: fluent


As a Technical Support Specialist, my main role  involved providing technical assistance to clients or customers, troubleshooting issues, and resolving problems related to game-related technologies.  This job includes various web technologies such as HTML, CSS, JavaScript, content management systems (CMS), customer relationship management (CRM) tools, ticketing systems, and communication tools.
Position: Technical Support Specialist
Category: Support
Experience: 8 years | English: upper

CISCO certification and courses for database manager among others
At the moment I am in the support project for the infrastructure area of ​​the Michelin company, tools such as service now, virtualization manager, IPv4 configuration, DNS, analog telephony, VoIP, equipment maintenance and configuration, face-to-face user support , virtual and by phone, attention to tickets.  I have also been in projects for the installation of fiber optics for large telephone companies in Mexico, both in Guadalajara and Guanajuato, development from the design of the installation, complete installation (fiber optics, cabling, proper functioning tests), support, server configuration, IPv4 and IPv6 this was in the company Siete Computacionales, Beavers I was at the help desk giving support to users in person, by phone and virtual, tickest attention, I had growth and I went to the technical support position where I did preventive support in printers , Computer equipment, VoIP, analog telephony, DNS, SQLYoing, Servers, Virtual Servers, nodes, installation of antennas and cameras, field support, ticket attention, I find myself in new challenges for my professional growth
Have new challenges to learn and grow professionally
Position: Technical Support Specialist
Category: Support
Experience: 3 years | English: upper


August 2022 - Present, INFUSEmedia
- Data Researcher
- cheking and updaiting various data from company databases;
- data analysis based on customer requirements;
- coordination of tasks between project participants.


August 2019 – July 2022, Grand Instrument, Kharkiv
- Business Developer Manager
- supervising expansion of Internet-solution department;
- development of a loyalty program for existing customers;
- searching for new customers and negotiating with major online stores in Ukraine.

November 2018 – June 2019, Art Lemon Agency, Kharkiv
- Presale Manager
- processing of all incoming applications, work on the incoming line;
- sale of marketing services;
- looking for new clients.

November 2015 – October 2018, Philip Morris Ukraine, Kharkiv
- Technical Support Specialist
- development of a digital direction (“Na Zvyazku!” project) and solving technical problems on assigned territory (Chernivtsi region);
- informing customers about current cooperation programs and assistance in fulfilling current tasks;
- ensuring effective communication with representatives of the regions;
- rewards customer for completing assignments and reporting.

May 2015 – October 2015, Brander Agency, Kharkiv
- Sales Manager
- sale of web studio products and services;
- search for new customers, work on the incoming line;
- negotiating current projects.

November 2014 – April 2015, IT 2.0 Agency, Kramatorsk
- Technical Writer
- writing a user manual for the “Simple Business” CRM system;
- interface design of the company’s products;
- testing new functionality on pc/web/android platforms;
- writing technical specifications and reporting.

March 2014 – October 2014, Midas Telecom, Kharkiv
- Sales Manager, Supervisor
- sale of goods and services depending on the project;
- development of marketing offers, sales team management.
Position: Technical Support Specialist
Category: Support
Experience: 0 years | English: upper

I participated in II International Summer School of Oral Speech and practised oral speech in Japanese and got practical acquaintance with the culture and traditions of Japan. I have been involved with many group works and presentations from which I have gained valuable, transferable skills such as communication, teamwork and time management.
•	Creating university-level papers such as essays, research papers, conceptual analyses
•	Writing individual works and translations (from Japanese to Ukrainian and vice versa)
•	Performing laboratory work in subjects such as Corpus linguistics (AntConc, Sketch Engine, SQL), Data Mining (R Programming), Formal languages, grammars, automata
•	Assisting students with exam and test preparation in Modern Japanese and Stylistics of the Japanese language
Position: Technical Support Specialist
Category: Support
Experience: 1.5 years | English: upper


Experienced and detail-oriented Support specialist with knowledge in CSS, HTML, and basics of C, JavaScript, and Python. Proficient in content management, problem-solving, and troubleshooting. I specialize in offering remote support through email and chat platforms, using my extensive knowledge of web technologies to provide exceptional service. Always eager to expand knowledge and skills.

* Please note that I am not available for night shifts and do not wish to be considered for them.

SUMMARY
3 years of experience as an English translator
Good skills in web-design, Adobe PS, CSS, and HTML
Basic knowledge of JS, C
Zendesk, Slack, Atlassian
English Level B2
Strong communication skills, can work remotely, with a team\ or individually

SheCodes Basic Programming Certificate
SheCodes Web Development
Нічні зміни!