lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Manager
Category: Support
Experience: 2 years | English: intermediate


Technical: Advanced user. 1С, Jira Atlassian Software - Project Management System. Good knowledge of the CRM, ERM, MS Office package, work with e-mail. Confident work with different browsers. Skills for working with Linux and Windows operating systems.

Customer service and interpersonal skills, planning and organizing, strong team player, superb written and oral communication skills, problem solving and negotiation skills, self-starter and strong independent worker, a clear vision to accomplish the company goals, highly adaptable to ever changing circumstances.

Interpersonal: Customer service and interpersonal skills, planning and organizing, strong team player, superb written and oral communication skills, problem solving and negotiation skills, self-starter and strong independent worker, a clear vision to accomplish the company goals, highly adaptable to ever changing circumstances.

Other: English - Intermediate, Ukrainian, Russian - fluent. 
Good negotiation and communication skills, organization and multitasking
I don't want to find a clients and persuade to buy something
Position: Customer Support Manager
Category: Support
Experience: 8 years | English: fluent


Understand communications and have knowledge of digital marketing tools and methods. Created from scratch and managed the support team of the product (SaaS) and participated in related marketing and promotion activities.
Position: Customer Support Manager
Category: Support
Experience: 3 years | English: fluent

time management, flexibility, ability to learn new software and workflow fast and efficiently
With over three years of experience in customer support, including hosting support and team leading, I have developed a strong foundation in delivering exceptional service and manage the team effectively. Additionally, I have prior experience as a 3D modeler, where I refined my skills in creating visual designs.

Currently, I am employed at a mobile game development company specializing in hidden object and match-3 games, where I primarily focus on customer support. My expertise in customer assistance allows me to provide outstanding support and resolve issues effectively.

In addition to my customer support experience, I possess advanced proficiency in various PC software such as Zendesk, Jira, Confluence, cPanel, Maya and technologies like DNS, FTP, Email, SSL, Web Server Management. These skills enable me to efficiently handle support requests, understand and learn new software.

Known for my organizational skills, responsibility, and attention to detail, I am an effective collaborator in team environments. My previous experience in team leading has equipped me with strong leadership abilities and a customer-centric approach.

I am enthusiastic about connecting and collaborating with professionals across different industries. Please feel free to reach out if you are interested in exploring potential cooperation.
ability for self-education and improvement
Position: Customer Support Manager
Category: Support
Experience: 1.5 years | English: fluent


Worked at a fintech company where I was responsible for sales, customer support and solving various conflict issues.

-Partner with cross-functional teams, work with Product Management, Support, and Engineering to translate Customer needs and product feedback into new solutions
-Communication with new and existing clients to generate leads and retention.
-Review and increase key performance statistics, make ultimately deriving conclusions and recommendations based on campaign performance
-Onboard new clients, provide support in the navigating the applications.
Maintain customer relationships and ensuring customer satisfaction
-Taking ownership of customers issues and following problems through to resolution
-Improving customer service experience, engage customers, and facilitate organic growth
-Develop service procedures, policies, and standards, contribute to strategic input to the product and marketing team
*Provided feedback to the Product Team on how services could be improved
*Worked with Technical Support Team to escalate issues on the applications and websites.
I am looking for opportunities to contribute my skills and learn new skills that will support my  long term career goal towards Customer Support and Administration. Hope to meet and become a part of diverse and open-minded team, who are passionate about team collaboration and the job.
Position: Customer Support Manager
Category: Support
Experience: 4 years | English: upper

ADDITIONAL EDUCATION:
— Intensive German Language Courses | 2017
— Adobe Photoshop courses | 2019
— Web development for beginners: CSS and HTML | 2020
— Basics of Web UI Development | 2020

SOFT/HARD SKILLS
— Communication skills
— Creativity
— Results-driven
— Team player
— Attention to detail
— Willingness to learn
— Good sense of humor :)
— Experience with Trello, Slack, Airtable, Intercom, Shopify, Notion, Front
— Basic knowledge of HTML, CSS, and Photoshop
— Web-design skills (Tilda and Figma)
— Typing speed is 170 characters per minute (in English), and 240 characters per minute (in Russian)
WORK EXPERIENCE 

August 2020 — October 2021
Shift Arts 
Customer Support Manager
— L1 support in English (Intercom and email ticketing system)
— Solving web push/ SMS / email channels problems
— Configuring and setting up the applications 
— Providing basic instructions
— Consultation about the products
— Arranging refund process
— Helping with checkout page design on Shopify

November 2019 — May 2020
JOOBLE
Content Manager
— Finding new jobs for clients
— Registration of clients on websites
— Business correspondence in English
— Filling in websites with the content according to the instructions
— Processing and entering information into the database

June 2019 — November 2019
VIDY
Account Manager
— Business correspondence with partners in English
— Searching of new business partners
— Lead Generation
— Assisting DevOps
— Consulting customers about the products
— Building a sales plan

September 2017 — June 2019
Freelance
Translator / Team Lead
— Translating and editing subtitles for AniLibria
— Rewriting and copywriting articles for news platforms
— Lead Generation 
— Recruiting freelancers
— Team coordination
— Content moderation
Position: Customer Support Manager
Category: Support
Experience: 2 years | English: fluent


Work Experience:
▪ Marketing Campaign
▪ Software Sales
▪ Software Testing

Computer experience:
Jira, HubSpot, ZenDesk, Slack, MS Office
Obtaining a position of ​ Customer Support Specialist with the opportunity of professional growth and
development.
Position: Customer/Support Manager
Category: Support
Experience: 0 years | English: upper

I finished business analysis and QA manual courses. I'm improving my English skills constantly and want to use these skills in my work.
I've been working as an economist for 2 years. I successfully finished business analysis and QA manual courses to improve my skills and find new opportunities for growth. I developed my interpersonal and professional skills and I believe my background will bring a valuable perspective to the team and company.
Position: Customer support manager | Community manager
Category: Support
Experience: 5 years | English: upper


- Providing players with customer support for issues related to the game;
- Tracking and responding to all reviews in the App Store, tickets system, emails and admin;
- Testing critical issues, setting tasks through Jira;
- Tracking the rating of games in both stores;
- Research and solve the problem faced by the players;
- Analysis of incoming requests and their transfer to game developers and other teams;
- Participation in the improvement and optimization of the customer service process;
- Creating engaging and high-quality content for social media platforms (Facebook, Instagram, LinkedIn);
- Engaging and communicating with the audience;
Position: Customer Support Manager | Community Manager
Category: Support
Experience: 5 years | English: fluent

1) I've managed to learn an absolutely new sphere (crypto industry) + Marketing/Sales/SMM Basics, and everything related to the product in the space of several weeks.
2) I've created a Telegram Group (from 0 to 400 members). This is an active community with dedicated members. 
3) Basically, all the organizational processes and procedures were created by me and my team from scratch.
Greetings! 
For the last four years, I’ve been working for the one pretty famous American domain registrar and hosting provider called Namecheap (namecheap.com). In my responsibilities were included constant communication with the clients regarding our services, conducting correspondence, selling Namecheap products and services. Later, I became a Quality Assurance Specialist, Supervisor, and Team Leader. 

I have four+ years of experience in Customer Support which allowed me to develop some essential skills, including decision-making, multitasking, troubleshooting, empathy, patience, positive language/attitude, a willingness to go the extra mile, personal responsibility, confidence, attentiveness to the details, time management skills, and much more.  

For the last year, I've been working as the Manager of Community Relations and Customer Care Manager at the best Ukrainian cybersecurity company. I was responsible for our main Social Media Channels, Support Provision for our community members and audience capturing. I've also operated our company's Blog, managed the content and collaborated in website design development along with creating texts for landing and corporate pages. One of my responsibilities was writing educational articles, press releases, and case studies. 

I have performed MailChimp Deliveries for our Blog subscribers and communicated with journalists and PR managers to get third-party coverage. I've also conducted webinars in Russian and English languages, that helped me develop my presentation and public speech skills. 

I am extremely interested in Marketing, Sales, SMM, and Content Management. 

I am a highly persistent, patient, hardworking person. I quickly master new areas and learn easily. I am looking for a job that will allow me to constantly develop my skills, grow professionally, take on challenges and will guarantee mutually beneficial co-operation for me and my future employer.
- Opportunity for professional development and career growth;
- Constant Education;
- High Salary;
- I would prefer to work fulltime in the comfortable office in Kiev :) However, all the conditions can be discussed!
Position: Customer Support Manager, Content Manager, Customer Success Manager
Category: Support
Experience: 4 years | English: fluent

Established perfect teamwork with a great success rate and small fuckup rate.

Certificate for "Team management" training from LvBS.

Coursera courses :

Team Management
Innovation Management
Seo for beginners

Copywriting practice.
Head of Content Department at VisaHQ.com.Inc.
• Organized and coordinated the workflow of the Content Department
• Led motivated and developed the Content and Support team and maximize the effective use of their time and expertise
• Researched issues and identified potential solutions while providing prompt and accurate feedback
• Managed monitored and improved internal helpdesk operations
• Developed and improved service desk procedures and standards
• Managed real-time incidents with multiple teams
• Stayed current with system information, changes, and updates

Customer Support Manager at Zoom Support.
• Established rapport with clients
• Wrote several troubleshooting manuals 
• Provided nifty overall support
• Managed large amounts of incoming calls
• Identified and assessed customers' needs to achieve satisfaction
• Provided accurate, valid and complete information by using the right methods/tools
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
• Followed communication procedures, guidelines, and policies
• Assisted with placement of orders, refunds, or exchanges
• Went the extra mile to engage customers
• Resolved customer complaints via phone, email, mail or social media
Definately want to have a career growth. Preferably desire to face interesting tasks and challenges. I have a can-attitude so overwork isn't a big deal to me.
Position: Customer support manager, Customer success
Category: Support
Experience: 1 years | English: basic

Worked for a year in an IT company in the position Junior Customer Support Representative at Ringostat and qualified for Junior+ Customer Support Representative.

I worked in the tourism industry for 5 years, grew from a tourism manager to an office manager. Visited fam trips in the following countries: UAE, Turkey, Egypt, Dominican Republic, Tunisia, Thailand. I love traveling and have visited Sri Lanka, Egypt, the United Arab Emirates and Poland on my own as a tourist.
EDUCATION
MASTER'S DEGREE
ODESA I.I. MECHNIKOV NATIONAL UNIVERSITY
09/2010 – 01/2016Odessa, Ukraine
Physics
Master of Sciense in Physics
Medical physics of diagnostic and healing equipment
Mathematics

WORK EXPERIENCE
Ringostat
Full day
Junior+ Customer Support Representative at Ringostat
February. 2022 - March. 2022
Odesa, Ukraine

Junior Customer Support ManagerJunior Customer Support Manager
January. 2021 - February. 2022 
Odesa, Ukraine

Content manager 
Prom.ua (VIPER SUPER PLUS) ·freelance 
April. 2020 - January. 2021
Odesa, Ukraine

Office manager
Join UP! travel agency · Full day
September. 2019  - December. 2020 
Odesa, Ukraine

Travel agent
Join UP!to travel · Full day
February. 2015 - September. 2019 
Odesa, Ukraine
Position: Customer Support Manager / Customer Success Manager / Account Manager
Category: Support
Experience: 5 years | English: fluent

Thousands of satisfied customers;)
I have got 5 years' work experience with English-speaking customers in telecommunication, pharmaceutical and IT companies.

My dailly duties included: 
- interaction with customers, technical support, development of new markets; 
 - providing assistance for the customers via e-mails (OTRS, MS Outlook, Kayako); 
 - help within live chats (Zopim, Kayako);
 - support by phone (incoming and outgoing calls);
 - work with Confluence, JIRA (tasks escallations, knowledgebase and development); 
 - meetings with the new clients (Skype, Zoom).

Additional expertise:
- Knowledge of HTML, CSS, XML, XSLT;
- Experience of usage CMS Wordpress.  MS Office (Word, Excel, Power Point); 
- Knowledge of foreign languages: Japanese (Pre-Intermediate), Spanish (Elementary), German (Elementary), Chinese (Elementary)
Looking for the company where I can use my previous experience in the fullest to make our cooperation excellent.

I would like to grow professionally, provide the unique value for the company and get the satisfaction from my work
Position: Customer Support Manager, Customer Support Representative, Customer Support Engineer
Category: Support
Experience: 7 years | English: fluent


Dedicated support engineer with over 7 years of experience specializing in customer support & success for international software companies. Motivated to bring the best results, maintain customer satisfaction and contribute to company's development.

Looking for leverage of my communication and management skills, professional growth and gaining new experience.

EXPERIENCE:
- CUSTOMER SUPPORT REPRESENTATIVE / SOCIAL MEDIA AGENT (SOFTWARE MACKIEV) 2016-now
- FREELANCE WORK AS CUSTOMER SUPPORT REPRESENTATIVE (ONLINE GAMING WEBSITE) 2015-2016
- CUSTOMER SUPPORT REPRESENTATIVE at “FOSA INTERNATIONAL” (ONLINE GAMING WEBSITE) 2012-2015
other - GREEK LANGUAGE TUTOR, WAITRESS, RECEPTIONIST/HOUSEKEEPER

Main responsibilities:
- taking/making calls, answering clients via chat, via email
- selling experience, creating special offers to attract clients
- promoting the company’s products and creating a positive customer experience
- handling complaints and issues, finding the best quick solutions to satisfy customer’s needs
- maintaining financial operations, dealing with payment questions
- creating a knowledge base and self-help resources available to customers
- creating the learning materials for new support agents
- managing company's Facebook page and covering information on social medi, improving product's reputation on social networks to attract new customers and creating a positive image of the product
Would prefer a job with a flexible schedule own schedule (or where I can choose the hours I want to work) and no night shifts.
Position: Customer Support Manager, Customer Support Team Lead, Customer Support Quality Control Specialist
Category: Support
Experience: 3 years | English: fluent


AIR Media-Tech, Customer Support Team Lead
November 2021-now
- Responsible for a team of 10 employees
- Ensuring the quality and customer satisfaction of support and services
- Analysis of incoming requests and creating a strategy to improve the service
- Control of  KPI achievments by team members
- Creating quarterly Customer Support Team strategy 
- Creating and implementing a Customer Journey Map

AIR Media-Tech, Customer Support Manager
October 2020 - November 2021
Responsibilities: 
- Communication with patners via email, messenger, phone and video calls
- Coordinating design projects and brand deals
- Creating YouTube channels audits and strategies 
- Project Management (Cross-platform distribution) 
- Retention Management
- Mentoring new team members

Freelance copywriter
January 2020 - July 2020
- Writing articles on music and film for the online magazines
- Writing movie reviews 

CIENCE, Data Research Team Lead
August 2020 - October 2020
Responsibilities:
- Responsible for 6 team members and 12 projects 
- Development of goals and plans of projects 
- Coordination of team tasks 
- Communication with US-based clients
- QA 
Achievements:
- Training of all the team members 
- Introduction of a system to monitor the team members' performance

CIENCE, Lead Researcher
March 2019 - August 2020
Responsibilities:
- Lead research and support of the sales team  
- Creating a contact base using G Suite, Basecamp
Achievements:
- Was promoted to Senior Lead Researcher in March 2020
- Finishing 8 projects for the US-based client companies

Allan Lloyds Group, Conference Producer
January 2019-March2019
Responsibilities:
- Creating a conference agenda
- Creating content for the website and promotion materials
Looking for and inviting potential speakers
Achievements:
- Conference Strategic HR MENA Summit in Dubai
Position: Customer support manager, Customer support team lead, Head of customer support
Category: Support
Experience: 3 years | English: upper


From a past year experience, serious electricity issues are expected in Ukraine this fall. That is why I would like to mention that my laptop handles 10hrs of active screen on a single charge, so I have no issues working on shifts.  

At the moment I have almost 3 yrs of experience in a customer support. 
I've started from working as a customer support manager in an online casino back in 2020. It was a pretty tough job, as on my position I were working with regular players who are often the angriest and the most annoying. The Q1 of 2020 also was a period of global lockdowns so online casino's traffic was growing significantly and support service was constantly overloaded with incoming chats and emails. Despite the fact that the job was pretty hard, it helped me to understand all principals of successful and stably-working online casino.  It gave me a strong understanding on how does customer support team work, how does it cooperate with financial and security departments and how should organizational structure should look like to ensure the stable work of all online casino. I worked in this position for 8 months before quitting. 

2 yrs ago from now I started a new position with a company where I am still employed.. 
I started as a customer support manager on an e-commerce website. At the beginning I was the one of two persons who were working in the team (the support service was not 24/7 due to a lack of inquiries). The platform was growing quickly so after 6 months of working I was promoted and entrusted with creating an effective 24/7 customer support team. 
On a new position, I've trained new team members, measured their effectiveness and making sure that everything works stably. My duties also involved creating weekly reports for a top management about quantity of inquiries and overall effectiveness of the team.
Position: Customer Support Manager, Customer support trainer, Head of support
Category: Support
Experience: 5 years | English: upper

1. Implemented new performance metrics and KPIs, resulting in a increase in team productivity and a reduction in customer churn.
2. Led a team of support agents through a major software migration, ensuring a seamless transition and minimal disruption to customer service.
3.Collaborated with the product team to relay customer feedback, leading to the implementation of new features and improvements that directly addressed customer pain points.
4. Developed and executed a comprehensive training program for the support team, resulting in a 25% reduction in average handling time and a 15% increase in first-contact resolution rate.
Advanced PC user with extensive experience in customer support across various industries, including a prominent government bank, multiple gambling companies, and a leading cryptocurrency platform. Additionally, proficient in training customer support managers to excel in their roles.

My expertise enables me to handle a wide range of tasks with exceptional quality and efficiency, including:

Communication: Effectively engaging with customers through internal chat, email, and messaging platforms to provide prompt and personalized assistance.

Ticket Management: Demonstrating proficiency in creating and processing internal tickets using different ticket systems, ensuring accurate and efficient tracking of customer inquiries and issues.

Case Analysis and Investigation: Utilizing strong analytical skills to delve into complex and challenging cases, identifying root causes, and developing effective solutions that resolve customer concerns.

Problem Resolution: Skillfully addressing intricate and contentious client issues by employing a proactive and diplomatic approach, while maintaining a focus on customer satisfaction.

Knowledge Base Management: Taking ownership of the knowledge base by meticulously reviewing, supplementing, and updating its content, ensuring accurate and up-to-date information for the support team and customers.

Training Course Development: Designing and delivering comprehensive training courses and engaging presentations tailored to the needs of both current support agents and interns, empowering them to excel in their roles and provide exceptional customer service.

Through my diverse industry experience and expertise, I have honed my ability to adapt to different environments and effectively support customers across various domains. I am confident in my capacity to contribute to your organization's success by leveraging my skills and knowledge in customer support management.
I am seeking an opportunity to join an interesting company and take on a position as a Support Manager, Training Coach, or Head of Support. I have extensive experience and skills required for each of these roles. I am eager to grow and develop within a new company and make a significant contribution to its growth, its employees, and the quality of support provided to its users.
Position: Customer support,manager,education consultant coordinator
Category: Support
Experience: 6 years | English: fluent


I have worked as coordinator for evacuation and repatriation ,i have worked as educational consultant and exam coordinators .I have experience in front desk management at reception positions and teaching.