Position: Program/Delivery/Senior Project Manager
Category: Project Manager
Experience: 7 years | English: upper

Accomplishments:
• excellent NPS and eNPS results (10-9), I've become a customer hero from the first quarter in the company from my client;
• created and implemented department organizational structure transformation for the client to deal with root causes inside the program;
• continuous delivery on time, within budget and scope, as well as increased satisfaction of the key stakeholders;
• created, set up, and executed a new hybrid approach for game development in Business Unit to decrease the project budget by 20%;
• essential participation in building an outstanding company account on Upwork (100% Job Success Rate);
• developed processes for receiving ongoing positive net profit for projects with different clients and conditions;
• increased project portfolio from clients with a large number of projects by 200-400%, working under extreme pressure, accepting new challenges, and successfully resolving them;
• acquired the skill of balancing between all types of stakeholders to enhance mutual benefits and achieve win-win outcomes;
• successfully delivered and closed over 20 projects in different fields, e.g., e-commerce projects, issue tracking product, service systems, acquiring bank systems, educational platforms, personal account for delivery service customers, large corporate websites, etc.

PMP, PMI-ACP, PSM II, PRINCE2, ITIL, SAFe5 certified.
Six+ years of commercial experience in program and project management, PMO establishment, and development, focusing on successful delivery within outsourcing and product companies. 

Highlights include: 
• managing cross-functional teams of up to 35 people to deliver programs and projects on time and within budget;
• collaborating with enterprise corporations across EMEA, NA, and APAC markets, agencies, small and medium-sized companies, and successfully managed individual programs, consistently achieving high levels of customer satisfaction and repeat business;
• leading the development of PMO processes and procedures to improve project management capabilities and efficiency; 
• advanced experience, leadership, ownership, and knowledge of program/project management knowledge areas such as Integration, Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Stakeholder, Procurement management, and relevant processes (initiating, planning, executing, monitoring and controlling, closing). Proficient in project management techniques and tools, managing different types of projects (Fixed bid, Time and Material, Outcome-based, SLA);
• using and tailoring the following best practices: traditional project management (PMBoK), Scrum, Kanban, PRINCE2, ITIL, hybrid, SAFe;
• producing and managing project documentation and reports;
• building, optimizing and changing internal and external teams and processes to achieve the best results;
• full cycle of people management from hiring to rotationg/firing;
• active participation in engagement/presale/upsell/cross-sell activities.
I want to find a company that cares about its employees and their abilities and develops its project management area and competency, where you can see the importance of your results and be involved in the delivery or value-bringing processes, which is essential for me.