lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support manager
Category: Support
Experience: 4 years | English: fluent

I have 3 years of successful brokerage and customer support activity
I brought new customers for the company
Coordinated 5 major projects with a total duration of more than 2 years

I learned how to create websites with HTML/CSS in less than 1 year
I learned how to record video voice over in 3 month
I have 3 years of successful experience as a broker, which means customer service and customer focus, as well as closing deals and maintaining accounting and financial records. Also, that means working with a big amount of information, being multi-tasking, and being stress-resistant.

In my current position, I keep working with a big amount of data and information, analyzing it to identify and solve customer problems using dedicated web tools. I'm communicating with customers by chats, emails (Zendesk), calls, and messages

One of my big experiences is as a QA analyst in a pharmaceutical company. I used to support the production cycle and check the quality of pharmaceutical products. This position required huge attention to detail and the ability to handle the responsibility for the pharmaceutical batch.

One of my hobbies is web development, so I can build a website using HTML5, CSS3, Flex-box, Grid-CSS. I know how to make animation using jQuery libraries
I am not considering financial markets or trader companies
Not interested in night shifts
Position: Customer support manager
Category: Support
Experience: 1.5 years | English: upper


I have a deep experience in customer support. I worked with different markets, which allows me to find deep connection with people around the world.

Also, I have worked with different levels of customer support, which allows me to have a deep understanding of various types of client needs.
I would love to try out different opportunities in the field of gambling.
Position: Customer support manager
Category: Support
Experience: 8 years | English: fluent


I have always played a vital role in interacting with customers and contributing to the company's growth by maintaining an excellent customer relations. 
Contributed to increase customer retention rates by building strong relationships with clients and meeting their needs effectively.
I have managed to implement effective strategies that resulted in higher customer satisfaction ratings and positive feedback from customers. 

 I am a confident user of the software platforms such as Confluence, Zendesk, Jira, Salesforce, Slack, Microsoft Teams and always happy to learn something new and face new challenges to successfully manage them.
Position: Customer support manager
Category: Support
Experience: 0 years | English: upper

In addition to my work duties, I am assisting the marketing director with website administration, translation of articles, web pages,
news. Also I help our directors and employees in organization of getting visas. I did not do this when I joined this company.
I have been working for 3 years as an office-manager and I realize now that it`s time to move on. 
My responsibilities: 
Keeping protocols of meetings of the board of directors;
Working with client requests: resolving issues, transferring information to managers, helping to
resolve requests;
Translation of documents, reports, letters;
Support of relations and communications with clients, key business partners;
Filtering, keeping accounting of electronic and paper letters, selection of urgent correspondence;
Filtering of general information, requests, phone calls and invitations to department heads;
Organization of business trips.
I know for sure that I want to work in a company where is friendly atmosphere, support from colleagues and where is valuable to grow up professionally.
Position: Customer support manager
Category: Support
Experience: 3 years | English: fluent

• Under my management, Support Team demonstrated the highest KPI and customer satisfaction results
• Combined workload with self-education: have studied basics of HTML and CSS
I have:
• provided live chat, phone and email support to EEA, US and APAC customers
• worked as Middle and Senior support agent in various spheres, such as travel industry and fintech
• always strived to maintain customer satisfaction rate on a high level, 90%–93% on average
• resolved top-urgency and complex issues (resolution ETA: 15-30 minutes)
• boosted skills of multitasking and working under pressure, effectively dealt with negative attitude customers
• constantly collaborated with teammates and separate departments to reach max effectiveness and productivity

As well, as a Senior support manager, I have:
• been in charge of the Support Team, reported on Team performance to the management
• ensured Team members are productive, effective, in good spirits and not overloaded with work

I am looking for:
– a comfortable schedule (preferably 3/2, with no night shifts)
– a company to build a long-term cooperation with and to be valued by
– an opportunity to grow into a Front-End Developer position
– A comfortable schedule without night shifts
– Opportunity to grow in skills and position
– In future, I’d like to grow into a Front-End Developer
Position: Customer support manager
Category: Support
Experience: 5 years | English: intermediate


I have three years’ experience working in an IT companies. I performed duties as support manager and partially project manager. I work in the company which develops resources for government services. I feel like I need to develop my skills in a bigger and more interesting company. I`m motivated by interesting tasks and I'm looking for a change to apply my skills in building effective workflow. Certainly, I'm open to new experiences.

My main responsibilities:
-Technical customer support via mails and calls.
-Customer product training.
-Description of tasks in Gitlab/Jira for developers and QA.
-Customer support after releasing, discussion final result of projects as well.
-Create and maintain user documentation.
-Preparing reports (timesheets) timely and on regular basis.
-Reporting about completed tasks.
-Verification and moderation.
-Work with complaints and resolve conflict situations.
Position: Customer support manager
Category: Support
Experience: 2.5 years | English: intermediate


I’m a pharmacist with 5+ years of experience in Pharmacy. And customer support manager with 2+ 
years of experience in customer service at High-IoT (Akita. cloud).
During the work, I acquired the skills of communicating with people, troubleshooting, and helping the customers resolve issues. Provided service for the customers via email with the tool  Zendesk.
Customer support manager 2019- present time
The role includes communicating with customers, answering questions, supporting incoming issues from customers' Zendesk ticket system. Supporting customers around the world. Resolving issues with a device and the app. Helping users to set up their device and get ready to work it perfectly. Preparing customer's requests for escalation to the neхt level of support.
Position: Customer support manager
Category: Support
Experience: 3 years | English: upper


In my previous role, I supported online conferences and filled client platforms with branded content.  Also, I validated different types of SSL certificates checking the company and personal data for the product requests. Now I am eager to join a new team to identify customer needs and maintain the highest level of customer service.
Position: Customer support manager
Category: Support
Experience: 2 years | English: upper


I've been working as a Customer support manager for 2 years at UIA (Ukraine International Airlines).
My main responsibilities were solving people's issues (with flights/tickets/booking/website/baggage loss etc.).
Can work with CRM-system, Amadeus, Cisco Jabber. Good PC and Internet skills. 
B2 - English, experience of working with natives via calls and emails.
Outstanding soft skills: good at time-management, detail-oriented, stress-resistant, efficient.
No night-shifts.
Position: Customer support manager
Category: Support
Experience: 0 years | English: upper


I've have valuable skills and insights which I gained through my work as a manual tester(crowd-tester) on Utest. As a manual tester, my primary responsibility was identifying and reporting bugs in various software applications. This role required high attention to detail, patience, and attentiveness.
 The qualities I gained, are highly transferable and thus I am confident in my ability to quickly learn new systems and processes and provide exceptional assistance to customers, ensuring their satisfaction and resolving their concerns effectively.
Flexible schedule
Position: Customer support manager
Category: Support
Experience: 2 years | English: intermediate


I was working in American company "Total Life Changes" as customer support manager.
- Responding to escalated customer support issues.
- Informing the team of all new information related to products, procedures, and trends.
- Interviewing and hiring new employees.
- Replying to urgent incoming calls and emails
- Maintaining an accurate record of all customer interactions
- Developing ways and strategies for improving customer relationships
- Designing customer loyalty programs and promotional offers

I was working in Ukrainian IT company "GoIt" as customer support manager (call centre).
-Accepting incoming calls and constant calls from our students, responding to customer requests quickly and efficiently;
-Solving customer problems;
-Management of situations arising during a conversation with dissatisfied customers;
-Managing customer requirements and expectations and ensuring their needs are met;
-Keeping records of customer discussions and tracking resolved issues;
-Listening to customer problems and providing the necessary assistance in solving them;
-Taking the initiative and using creative approaches to find solutions for clients;
-Bringing dissatisfied customers to your side by listening to their wishes and expressing sympathy;
-Working with clients who are in a state of stress and helping them;
-Monitoring work mail and formal communication with clients;
-Preparation of documents for students according to existing templates;
-Call students and solve their problems;
-Organize the transfer or freezing of students in accordance with their wishes and needs;
-Fill out relevant documents+tables+files and issue transfers and freezes;
-Resolve controversial and problematic-conflicting customer requests during call-through;
-Respond to incoming inquiries and help clients return to training;
-Call clients who have fallen behind in their studies;
-Call clients who did not make it or did not go to the project;
-Call customers who have not been contacted for a long time;
-Call clients to support them and motivate them to study.
Position: Customer support manager
Category: Support
Experience: 0.5 years | English: upper

All events, which was organized and supported by me, were successfully conducted and got best markings from our foreign partners. European instructors consider, that Ukraine International Airlines is the best place for providing practical trainings on aircraft in the world.
I work as a Leading engineer at Maintenance training department in MAUtechnic (Ukraine International Airlines maintenance provider) since October 2021. My main responsibilities are: hold business negotiations with foreign partners to organize required trainings, coordinate the process of our staff trainings in European organizations, support and coordination for providing trainings for contracted organizations on our facilities in Kyiv and Boryspil airport, create studying materials.

I have good technical English skills, because I was studying in university in English speaking project and  I was working in English for all 6 years in aviation

I want to develop in customer support service, because I enjoy the process of problem resolving, and I'm happy when a correct decision is found.
Position: Customer support manager
Category: Support
Experience: 7 years | English: fluent

• Analyzed and improved:
- Internal procedures (compliance - antifraud - support interactions);
- App's features (enhanced functionality and user experience);
- Support team (improved admin console (CRM) features (automation and better performance), issue escalation and resolution procedures);
- SMM (significantly increased and maintained social media ratings, image and brand recognition of the Joompay App;)
• Onboarded and mentored new remote support agents (various age groups);
• Managed remote customer support team and monitored their attendance and performance (KPI);
• Applied timely and professional response to solve escalated customer support, department-related issues, and cross-functional tasks in accordance with company policy, GDPR, and internal rules;
• Achieved quality levels set in OKR; 
• Managed customers' personal data in compliance with the GDPR;
• Liaised with Compliance, Antifraud and Operations;
• Collaborated with internal stakeholder's company teams;
• SMM:
- Managed company's Google Play, App Store (using Appfollow), Trustpilot, Facebook, and Instagram reviews and comments;
- Handled customer complaints by introducing the best possible solutions;
- Monitored App performance and cultivated better customer experience;
Position: Customer support manager
Category: Support
Experience: 5 years | English: intermediate


Managing customer feedback and support requests through multiple vectors including email, user chat, ticketing system etc.
Providing first contact support to customers.
Maintaining internal CRM, preparing training materials, filling information blocks and hotel database, research
Assisted development and quality assurance teams with version updates including finding and replicating software bugs and testing new pre-release versions.
Position: Customer support manager
Category: Support
Experience: 1 years | English: fluent


MintyMint
Lead Generation Manager |
October 2020 - March 2021
Sent cold emails
Worked with Linkedin
Worked with CRM

Support Lab
Customer Support Manager
April 2021 - May 2022
Focused on customer satisfaction
Responded to customer inquiries
Worked with CRM
Reported tasks to colleagues

Conectys
Content moderator |
July 2022 - December 20
Moderated social media content
Identified and escalate potential errors in the application
used for moderating content
Participated in testing, launching, or implementing new
products and working tools
Made suggestions to improve policies and procedures
Sent daily activity reports
Looking for a job only in Poland.
Position: Customer support manager
Category: Support
Experience: 2 years | English: intermediate


My first experience in working with clients as a support was 9 month job as a Sales Manager in  German , processed cold and hot leads 
Then I worked 1 year as a Customer Support Manager in German Language, my tasks: control of chats, working with clients in chat, answering emails, voice consultation.
I have experience in working with CRM, Jira, Confluence and account management
Position: Customer support manager
Category: Support
Experience: 4 years | English: intermediate


Sales Consultant Oct 2021 - May 2023 Вест Мобайл, Kyiv
Establishing long‐term relationship with clients
Became an expert in product offerings and serve as a go‐to source for clients who want more info concerning
  Regional Manager
FISHKI.ua, Kyiv
Mar 2021 - Sep 2021
organising sales and profit reports
successfully managing team of 35 members
training new employees
checking stores profit everyday
helping to increase customer retention by striving to create wonderful customer experiences
Store manager Sep 2019 - Feb 2021 FISHKI.ua, Kyiv
being responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively
training new staff
Increasing sales in more than 20%
Sales consultant
FISHKI.ua, Kyiv
Position: Customer support manager
Category: Support
Experience: 6 years | English: upper


Sales manager with 6+ years of experience.
Self-motivated and responsable.
At the current moment  I'm looking for a remote job as a Customer Support manager or Sales manager
Position: Customer support manager
Category: Support
Experience: 1.5 years | English: upper


Since March 2021 and till October 2022 I've been worked with US logistic company (carrier): started as a dispatcher, in 1 month have been promoted up to the operation manager, and in 3 months became a team lead. Basically, my responsibilities were: team keeping, issues solving (from the carrier's or customer's side), tracking of trucks, PPW creating & keeping, payment processing, analyzing of indicators and statistics. Sometimes - assisting IT department with testing our app and data collecting.

Unfortunately, accordingly the structure of company and work specifics I've had non-specified schedule, so decided to find  something new. Almost all my work was about  help and assistance, so I would like to try myself in customer support.
Position: Customer support manager
Category: Support
Experience: 4 years | English: upper


Support of users in the mode of incoming online chats, correspondence by mail, analysis of problems encountered by users and problem solving.
Communication with other departments of the company to solve the issues. Consultation and resolution of negative customer requests.
Position: Customer support manager
Category: Other
Experience: 0 years | English: intermediate


Work Experience:
2022-Present , JSC «Oschadbank», Chief legal adviser
- participation in the preparation of tender documents when purchasing goods, works and services;
- development of tender committee protocols, announcements, notices to bidders, tender documentation (including contracts), reports on completed procurement procedures of JSC "Oschadbank";
- organization of acceptance, storage, disclosure of tender offers according to the Bank's procurement procedures;
- legal analysis of the documents provided by the participants of the procurement procedures in terms of their compliance with the documentation requirements;
- consideration of complaints and preparation of documents in accordance with legislation and internal regulatory documents of the bank.
2021-2022 , JSC «Ukrzaliznytsia», Leading legal adviser
Major Duties:
- providing the initial unit with legal assistance in drafting and/or reviewing contracts;
- legal analysis of the statutory documents of the winners of the procurement procedure on the tender site of the «Prozorro» system;
- participation in the working group to determine the winners of the procurement procedure; - providing legal assistance to employees of production units within the competence;
  
 - preparation of internal documents of the enterprise (weekly reports, power of attorney, etc).
2016-2021, JSC «Oschadbank», Leading legal adviser
Major Duties:
- providing legal assistance to the initiating unit on the type / method of procurement procedure;
- monitoring the market of suppliers of goods, works and services in order to attract a larger number of participants and monitoring current market prices for the purchase of goods, works and services;
- development of documentation for participation in the tender on the tender sites of the system «Prozorro» on the basis of receiving a memo from the initiating unit in accordance with the Annual Procurement Plan;
- legal analysis of contracts for their compliance with the requirements of current legislation and local regulations of the bank, as well as the main (essential) terms of the contract and other conditions specified in the tender documentation;
- legal analysis of documents provided by the participants of the procurement procedure for their compliance with the requirements of the tender documentation;
- concluding an agreement with the winner of the competitive bidding.
Position: Customer support manager
Category: Support
Experience: 1 years | English: upper


WORK EXPERIENCE

Customer Support Manager
Chefly
06/2020 - Present, London, United Kingdom
Healthy Meal Prep
- Providing help and advising customers on various complaints
and major incidents such as issuing refunds or compensations
- Handling issues and solving customer's problems
- Working with the structured database and MS Excel for
preparing daily reports
- Steady contact with the managers to discuss possible
improvements in customer service

SMM/Administrator
Mommy&Ashley
12/2019 - Present, Kharkiv
- Online store rooms decor for kids
- Oversees the strategy and daily management
- Serves as point person for ensuring excellence in social media
and addressing questions across the organization about
- Mommy&Ashley social media activities
- Advises the organization to pursue new opportunities in social
media, shares key updates with relevant stakeholders in the
organization
- Oversees full integration of and ongoing management of social
media content and analytics tool
- Develops thoughtful content that engages
Playing a primary role in developing strategy and coming up
with new tactical ideas to enhance our social media platforms
Position: Customer support, manager
Category: Support
Experience: 4 years | English: upper


Hi, my name is Oleksandr, I am 25 years old. Since 2018 I have been working in the field of Crypto. From 2021 my main focus has changed to the Defi sphere and traditional IT products. 
I work in the IT sphere because I like freedom most. The best thing in this world is a part of something important or exciting and doing what you want.

I usually look for: interesting ideas, great horizontal teams, and an opportunity to improve my skills.
I am polite, respectful and have great soft-skills.
Казіно, дейтінг
Position: Customer support Manager
Category: Support
Experience: 3 years | English: fluent

Experience at Customer Support - I get the highest Quality Assurance estimations.
Dec’17 - Mar'19 	Koolibri Publishing (Estonia)

Sales Trainee, B2B

Principal duties
•	Implementation of Sales Strategy 2018 (Latvia and Lithuania)
•	Cooperation with Amazon	
•	Participation in Estonian Days in Finland


Apr’16 - Mar'19 	WebHelp (Estonia)

Customer Support Specialist (Norwegian Airlines)

Principal duties
•	Customer support for Norwegian Air
•	People training and coaching	
•	Generating sales leads


Nov’10 – Nov’13	Samsung Electronics (Ukraine) (200 employees)

Mar’13 – Nov’13 Corporate Marketing Project Manager

Responsible for Sponsorship, BTL, Event functions & Partners relationship management (PRM):

Principle duties 
•	Market survey (investigation of competitors’ | partner’s appropriate activity as well as best world practices of Sponsorship and Event activities)
•	Strategy (development of principle vision of Sponsorship activity improvement | development of the appropriate business environment for BTL and PRM activities – negotiating best cooperation conditions with business partners, improving tender procedure, sorting out mutual cooperation between corporate divisions)
•	SM management
•	Briefing (engagement of the subcontractor)
•	Monitoring (progress monitoring, handling of the issues; business trips)
•	Reporting | motivation (appreciations, claims, etc.)
Key accomplishments/achievements 
- 2 Samsung brand shops opening, 2 PRM events, 6 BTL events
- development of the effectiveness assessment plan for Sponsorship | BTL events
- development of Sponsorship strategy
Learn new things and upgrade myself.