Position: Program/Project manager, Product Manager, Product owner
Category: Product Manager
Experience: 6 years | English: upper

Improved transparency and alignment in Product department by implementing Roadmap Planning process
 Enhanced Data Driven culture in Product department by introducing Product metrics
 Implemented Scrum framework at Allvue systems by leading the transformation in 2 Scrum teams
 Led adaptation of Jira Software by Product team through coaching and consulting to enhance
Product backlog management
 Developed and conducted workshops to embed Agile methodology in teams
 Implemented improvements in Release Planning management by abilities of Jira Software
 Increased velocity and predictability of teams’ performance
 Successfully developed product/process solution resulted in support costs decrease by 100K $ per
year
 Led several product launches and initiatives for Central & Eastern Europe resulted in Defect Rate (
number of customers interactions with support) reduction by 20% year over year.
 Optimized the structure and business processes in one of the company's subproducts that allowed it
to achieve non-negative profitability and demonstrate product sustainability.
 Led supply chain transformation in the planning department by completely redesigning the planning
process and launching SAP APO which resulted in Core Working Capital (CWC) decrease.
CentralNic Plc | Oct 2022- present time: Product Operations Manager 
streamlining routine tasks, providing Product managers with necessary tools, transforming data into insights, and reducing wasteful processes
 discovering and improving cross-team collaboration and processes
 provide viable solutions for bottlenecks and friction between teams and their corresponding PMs
 improving vertical alignment and bi-directional communication by providing visibility and accessibility
of relevant data
 improving the end-user experience by allowing PMs to work more effectively, strengthening their
feedback loop

Allvue systems.| Ukraine, Kyiv: Oct 2020 - Sept 2022 
Senior Scrum master - engineering department 
 Coaching the team the Scrum framework
 Developing team’s self organization and autonomy
 Ensuring clear and productive communication between Dev team and Product owner
 Assisting Product owner to maximize product value through coaching Scrum values and approach
 Assisting Product owner with Product backlog management to maximize its value
 Cooperating with Product owner to break down big pieces of work into small valuable stories
 Finding techniques to manage Product progress according to roadmap or to adjust direction if
necessary
 Synchronizing team’s activities with other Scrum teams in the organization and remove impediments
of the own team to boost their productivity and achieve Sprint goal
 Communicating the activities, progress, risks along with mitigation steps and results of teams to
leadership

UBER Tech​.| Ukraine, Kyiv: Nov 2018 - May 2020 Associate Program Manager (Community Operations)​ - Customer service management 
 Led and developed operational support team to enhance performance by setting clear accountable performance measures
 Managed Customer Support Centers ( chat, email, phone support) by setting strategic targets, operational processes, policies and procedures with the aim to constantly improve customer experience
 Planned and controlled the effectiveness of the resources in Customer Support Centers to ensure right allocation in conjunction with the business objectives and service level agreements.
 Acted as the Voice of customer across the organization, based on data analysis proposed solutions and changes either to the Operational model or to the product to b
Would like to work on projects aimed to solve either external or internal issues, develop and implement ideas that bring benefits to the business.
Casino type projects are not interesting