lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Team Lead/Customer Success Manager/Sales
Category: Support
Experience: 3 years | English: upper


I have been working as a Customer Success Manager for over 2 years already. While working I usually use Zendesk or Freshdesk. During my shifts, I handle emails, calls, WhatsApp messages, and monitor customer satisfaction. I’m also familiar with HubSpot which I use for collecting customer data. I’m a very positive and motivated person who’s always ready to learn something new. I have been working as a team lead also for 8 months.
Position: Team Lead Customer Support
Category: Support
Experience: 3 years | English: fluent

- Establishing department efficiency - 30%;
- 40% automatic reports growth;
- Customized projects development for key clients;
- Team performance optimization - 50%;
- CSAT & CES improvement - 15%;
- CHS implementation for Enterprises;
- Churn decrease - 20%;
Experienced (over 3 years) manager with an understanding of SDLC, SAAS project management, sprint planning, and people administration, with good communication & persuasive skills.

- The first point of contact for customers;
- Involving in the software development process;
- Scrum managing projects inside the CSM team;
- Project management & automation;
- Customized reports development;
- Creating analytical monitoring;

CORE COMPETENCIES
Leadership | Client service | Project management
IT & Software development understanding | Flexibility Direct sales | Strategic planning | English (Advanced) | Resource management | Teamwork
Position: Team Lead Customer Support
Category: Support
Experience: 4 years | English: upper


Team Lead Customer Support
July 2020 - March 2022 

Develops and provides trading software 
My job was to process all incoming requests from our clients, work with other teams (Dev, Qa Project, Marketing), improve and add existing processes within the company, lead clients from onboarding to release, and further support it on all issues: new functionality, questions on the transfer of trading platforms, API integration of additional c2c, PSP, as well as the creation of new tunnels for the marketing department and its further support.


Project Coordinator and Implementation Specialist
Feb 2020 - Jul 2020

My job consisted of accepting new support cases and processing them, solving the tasks that the client set to optimize the document flow processes in the company, maintaining constant communication with the client, and consulting on our product.

Senior Technical Support Engineer
Mar 2019 - Dec 2019


My job is to troubleshoot software problems and quickly provide a solution
Enstech is a product company that develops software for managing and administering computer clubs.
The product was updated very quickly and it was always fun)
It was here that I acquired a lot of soft and hard skills, which improved me in finding information and in the shortest possible time fixing any problem that a client may have.
I will love to work in a modest, professional environment, with good team development and good compensation for my efforts.
Position: Team Lead Customer Support (L2)
Category: Support
Experience: 5 years | English: intermediate

Development of a quality map and the introduction of its inworking processes. Implementation of new SLA performance standards, the result of the department's work exceeded the set goal. Continuous improvement of the motivation system.
I have more than 3 years of experience as a Team Lead L2. I work with the creation and optimization of KPI, SLA, department motivation, creation of processes, motivation system, analytics, all necessary documentation and quality of the department’s work. Having experience on both the first and the second line of support and in general iGaming more than 5 years. 

Customer Support (L2), NDA
Dec 2022 - Mar 2023

2019 June - 2022 August 
JoyCode, Kyiv 
Customer Support Team Lead (L2) 

Main responsibilities:
- Processes: building processes and structuring the department, сreate processes related to entering new markets or implementing new company tools (move to new platform & new Back offices); 
- Recruitment: creating tests, resumes, job interviews;  
- Training: building processes, written instructions, training for agents;  
- Project Management: planning the work of the department & providing control, communication, goal setting, documentation/manual writing;  
- People management: managing the team of 8‑12 people: (supervisor, agents), one‑to‑ones, meetings, improving motivation & satisfaction level; 
- Statistics & analysis: statistics of productivity, KPI calculation, department growth calculation, Development & programming a complex KPI system; 
- Quality: сreation of process, creating a quality card, establishment of regulations/instructions, creation of reporting documentation, optimization of process, monitoring of monthly target performance, analysis of results , feedback for agents. Overall responsibility for Quality activities across the department; 
- Budgeting: Customer Support budgets control, optimization; 
- Reporting: Monthly reports & presentations; 
- Other: communication with the dev team, product, game providers, marketing, financial. 

2019 April - 2019 May
JoyCode, Kyiv 
Main responsibilities:
Customer Support Representative (L2)
- Processing requests from adjacent departments (1 SL/VIP) to Slack; 
- Full account verification; ‑ Handling of mail requests; 
- Jira ticket processing, transfer tickets to the game provider;  
- Check winnings and transfer tickets to gaming providers; 
- Communication with related departments; 
- Reporting: Ad hoc reporting as required/requested by the Head of CS; 
- Filling out the accounting documentation in google docs; 
- Testing and validation of site functionality, transfer of information to related departments.

2015 September - 2018 September 
Lucky Labs, Kyiv 
Customer Support Representative (L1)
Position: Team Lead / Customer Support Manager / Account Manager / Shift Lead / Quality Control Manager
Category: Support
Experience: 3 years | English: fluent


Quality Control Manager:
- Regular quality checks (calls, tickets)
- Close work with customer support agents
- Providing monthly feedback to each agent
- Calculating KPI
- Work with Excel and knowledge base

Customer Support Shift Lead:
- A team leader of a group of people. Setting goals for each customer support agent for a period, tracking results, 360 review scheme, salary review including work with newcomers. Task division before the shift starts. Control of general discipline during the shift. Correct reporting of massive technical issues in the technical chat.

Customer support agent:
- Communication with customers via chat, phone and email (tickets). Experienced in using Zendesk, Zopim.

Sales manager:
- Work with companies from different segments to settle and host events at the hotel, organization of internal work at its complex.
Position: Team Lead D365 C#/Typescript Developer
Category: .NET
Experience: 5 years | English: upper

Bachelor and Master degree of Software Engineering
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate;
1st place Ukrainian National Olympiad Hackaton Like IT 2017, Desktop application category, Zaporizhzhia;
2nd place first (regional) round of ACM ICPC International Olympiad 2017;
Always quickly learned and used new technologies, that were needed to the project.
2021 – current	Team Lead .Net / Typescript / Dynamics 365 developer on the same project.

2019 – 2021 	C#/Dynamics 365/Typescript developer at EPAM.
Project: Highly customized CRM based on Dynamics 365 for US cancer care company Foundation Medicine Incorporated. Technologies: Microsoft D365 with Power Platform, C#, Typescript, SQL, Javascript, Azure functions, Microsoft Common Data service, SSIS, Azure infrastructure, AWS infrastructure, Logic Apps, Flows, React based PCF components, ASP .NET APIs, MS SQL database, AWS S3 bucket, CI/CD on Jenkins, Unit and Integration testing.

2018 – 2019 	Desktop/Mobile/Web developer; Meridian company 
Projects: product barcoding / accounting system for pharmacy; driver utility for Cognex cameras; driver utility for Omron controllers. Technologies: C# WPF (Visual Studio), Entity Framework, MS SQL, Java (Android Studio), TypeScript, JavaScript with NestJs framework (NodeJs), Azure DevOps, Docker.

2017 – 2018		C# developer; Infocom Ltd
Projects: Charging Station Network ‘UGV Chargers’; Open Charge Point Protocol (OCPP) realization. Technologies: C# WPF, C# Xamarin, С# .NET Core, WebSockets, REST API, PostgreSQL, ASP. Net.
Position: Team Lead Data Analyst
Category: Data Analyst
Experience: 4 years | English: intermediate


2018 – 2019 –  Kharkiv International marathon, Analyst
•	creation a database of potential clients;
•	calculation of site KPI;
•	calculation of the profitability of advertising campaigns.
2019 – now – G5 Entertainment AB, 
2019 – 2021 Middle Product Analyst
•	providing expertise in statistical analysis for project teams;
•	creation of datamines for solving various tasks;
•	analysis and preparation of AB tests;
•	creating charts for project dashboards;
•	research and evaluation of the project logging system;
•	creation of ML models and time series models for forecasting various indicators.
2021 – now – Team Lead Data Analyst
•	assembling, coaching and leading a team of talented analysts;
•	ensuring that interactions between analytics project team and other team are smooth and efficient;
•	ensuring optimal work with databases, control over the costs of downloading data;
•	creating specifications for graphics and project logging system to provide the needs of project teams.
Position: Team Lead, Data Scientist
Category: Data Science
Experience: 6 years | English: fluent

Leading a team of 12 people
Bachelor's Degree in Applied Mathematics
Master's Degree in Data Science (almost finished)
Supervising a team of non-Data Scientists who achieved 0 to 30 models in production in a manufacturing company in 1.5 years.
2.5 years of experience as a Data Engineer/Team Lead, 0.5 years as a Software Engineer, and 3.5 years of Data Science/Consulting experience. On all positions I was mentoring more junior colleagues and/or was a team lead. 
I have experience solving vast variety of business problems using Data Science in different industries: manufacturing, financial services, insurance, healthcare, CPG, and more. The models I helped building brought measured monetary value to the business. My strength as a Data Scientist is not in the model building part, but in solving the business problem using a ML model.
I'm looking for a position where I can lead a team of technically strong data scientists who are struggling with solving business problems. On the other hand, I can be a good addition as an individual contributor to the existing DS team if that poses a significant technical involvement into all of the parts of the model building/deployment process. I'd prefer working with a team in a local office with a chance to travel abroad occasionally.
Position: Team Lead: Deep Learning / Machine Learning/ Computer Vision / NLP
Category: Python
Experience: 6 years | English: fluent


Deep experience with all kinds of AI systems,
able to work with most of well known frameworks,
able to implement algorithms from scratch.
3 years of management experience on successful projects.
Position: Team Lead, Delivery manager,
Category: .NET
Experience: 9 years | English: upper

Built several successful teams, introduced automated QA practice for the backend team.
More than 9 years of production backend development using  C#, Java, C++.
Product development mindset.
Took participation in the development of new systems from scratch as well as legacy systems support and new feature introduction.
Domains: financial markets, derivatives pricing engines, fintech card transactions processing.
Area of interests: web-scale services, distributed systems development, cloud services, AI/ML.
Playing scrum master role more than 2 years
Leading multi-skilled development team.
People management of the team of 9 people:
Large scale project. Focus on team dynamics and building processes. Backend.
Position: Team Lead / Delivery Manager / CTO / Engineering Manager
Category: PHP
Experience: 11 years | English: fluent


+15 years of experience including positions in/with 5+ Forture 500 companies.
- Software engineering (PHP, JavaScript);
- Team Leadership;
- SDLC (Agile process setup and governments);
- Engineering partices assessment (testing, Agile, architecture, documentation);
- Development of analysis of the rout causes of gaps in product delivery on big accounts;
- On side/offshore team coordination;
- Development of the core collaboration agreements (team work agreements, proposals, improvement agreements);
- Leadership reporting;
- Engineering excellence improving program and development;
- Resource management.
Position: Team Lead / Delivery manager/ Project Manager
Category: Project Manager
Experience: 11 years | English: fluent

Mature and results oriented IT professional,
Certified Project Management Professional (PMI PMP) and MBA credential (EMBA, IEDC), Certified Professional Scrum Master I (PSM I) with 15+ years of extensive experience in managing complex enterprise-level solutions and delivering software to customers.
Proven record of success with over 40 projects.Strong focus on final production deployment aiming to ensure timely and successful deliveries of highly integrated systems with multiple vendors. Deep technical background and 15+ years of technical expertise. Hands-on experience in
software development and design. Key business domains: Financial Services, Life insurance, Banking, Gambling Industry, Blockchain

Built a lot of development teams and development processes from scratch.
Key expertise:
19 years software development
18 years project management
15 years finance experience 
Resource management
Team Building & Mentoring
Process improvements

Varios of experience in banking and financial area, oil and gas, blockchain, and gambling area.
Product, outsource, and startup companies. 
Experience in building internal development processes and outsourcing (contract) development. 
Managed technical and non-technical teams.
Experience in business process optimization and automation.
Experience in building vision and strategy and customer process/services.

Team management, Product management, Project Management
Scrum, Agile, Kanban, Waterfall, 
Jira, Confluence, Git, GilLab, SharePoint, MS Project
Oracle, MS SQL, MySQL
AWS
IIS, Apache
Web Development(CSS, HTML, JavaScript, Node.js), C#, .NET, Python, Test driven development (TDD)
UML,Patterns, Design Patterns

More details in CV
Position: Team Lead, Deputy CTO
Category: Lead
Experience: 11 years | English: fluent

I have skills in:
- backbone, access, campus and datacenter networking
- troubleshooting high-load, instability, performance
- deployment automation, monitoring, alerting
- system administration and maintenance
- low-level service performance tuning
- audit, security and research tasks
- new technologies development and deployment
- team management and communications
- project management and longterm planning
- more than 10 years experience in all of them

I can do it with:
- any cisco, juniper, huawei, hp, redback and other vendors
- any hp, dell, oracle/sun, supermicro, ibm and other hardware
- any network architecture and topology
- virtualized or bare-metal
- any operating system
- mixed environment with all of them
- IaC concept: ansible, git, ci
- Network and service architecture
- Databases: mysql, postgres, aerospike
- Datacentres: zero-trust model deployment
- Analysis: bi, trends, bottlenecks, root-cause
- Monitoring: metrics, dashboards, alerts, triggers 
- Low-level network troubleshooting: storm, drivers
- High-level network routing: ospf, bgp, bfd, filtering
- Tuning kernel and applications: highload and stability
- Applications: logging and remote log store and processing
- Network stability: routing, failover, availability, fault-tolerance
- Frontend and backend: load-sharing, scalability, performance
I search:
  - full-day and full night remote/relocate
  - really interesting and hard work
  - long-term contracts (5-10 years)
  - mad skilled team with drive and fire
  - researching, new technologies, development

I like:
  - knowledge sharing
  - open minded thinking
  - financial transparency
  - the art of management
  - constructive atmosphere
  - gtd and agile-oriented planing

I do not search:
  - government-owned companies
  - financial and trading companies
  - bureaucracy-oriented companies
  - single-devops-working companies

I hate:
  - seagull-management
  - unhealthy climate in team
Position: Team Lead designer
Category: Design
Experience: 6 years | English: upper

There were no designers under my leadership in 5 years who quit for an unhealthy working environment or poor management in my team.
I received only positive recommendations from my colleagues about me as a professional and personality. 
I don't take day-offs without urgent need, that's why I have more than 60 paid day-offs in store :D
I developed myself as a multifunctional professional. I know how to assemble and motivate the team. I know how to control and improve the working processes. I know how to communicate. I love the modern and functional design that works.
Starting my career with small freelance assignments, I was able to achieve the position of team lead designer in one of the best Kyiv IT-сompanies.
I've been working on a successful media project in a big international team for more than 5 years. I searched for, hired, and taught designers to join my team.
I am fluent in Adobe Photoshop, Adobe Illustrator, and Google Documents. I understand well the work of a media market, Facebook and Instagram publishing.
I have a bachelor's degree in Marketing, a master's degree in Management, and huge experience in design and team-leading.
I don't care which team I will work with- small or big, local or international- I'm ready for both. But I care about this team being friendly and open. 
I care about being useful for the new team, I care about sharing my experience, skills, and creativity. I want to be valuable.
Position: Team Lead Designer, Product Designer
Category: Design
Experience: 11 years | English: upper

Experience in managing teams of designers, training, mentoring. Experience in public performances, workshops hosting. UI/UX designer with ten+ years of experience in IT projects. Understanding HTML and CSS principles. Creating products from scratch, development of design processes, building of design systems, interactive prototypes and interfaces animation. Work experience in international companies, large projects and startups. I had built teams, interviewed designers, hired them, helped them with onboarding and supported them as a team lead. For two years of teaching the UI/UX course, I had held four workshops in four cities and had graduated over 40 students.
Product designer, team lead, UI/UX designer, design teacher, mentor with 10+ years of experience. Engaged in design of web interfaces, web applications, dashboards, websites, mobile applications and all kinds of UI. Understanding the principles of usability and ability to make such an interface, that is understandable to the user without an instruction. Development of design processes, creating products from scratch, building design systems, interactive prototypes and interfaces animation. Experience in cooperation with developers and ability to prepare design for the further convenient operation with it. Understanding principles of HTML and CSS. I always research and follow the latest trends and innovations in the mobile applications and web design. Helping meet business goals, user needs, and technical constraints.
Interesting and challenging projects. Good management, companies with established work processes, professional and friendly teams. Long-term cooperation prospects.
Position: Team Lead designer / UI/UX designer
Category: Design
Experience: 6 years | English: intermediate


Designer with over 6 years of experience in various business areas. I quickly and efficiently solve problems of a high level of complexity. I will single out my main qualities in my work: I know how to plan my activities and achieve results, I am responsible for the result of my work, I have high efficiency in a team and purposefulness. I will be glad to help you solve the problems of your business in the field of design.
Position: Team Lead, Design Manager, UX Lead
Category: Design
Experience: 10 years | English: upper


• Building a research strategy.
• Working closely with C-level executives, POs, Designers and Development Teams.
• Developed low and high quality prototypes for Web and iOS/Android Mobile App’s.
• Development Design System.
• Selection of new candidates: conducting technical interviews.
• Building an UX Community.
Position: Team Lead, Dev Coordinator
Category: Project Manager
Experience: 10 years | English: fluent


strong communication skills
organising development process
customer support experience
project planning
resource allocation
agile/scum methodology
Business analysis

7 years QA experience
4 years team lead experience
Jira/ TFS/ EA
SQL, Oracle
Installshield
Test Complete
Basic programming skills
Position: Team Lead developer
Category: Lead
Experience: 8 years | English: fluent

- company business development as CTO
- Front-End and Back-End teams management and coaching(10 members)
- building highload marketing platforms infrastructure
- architected highload real-time applications on NodeJS/Python
- architected game engine and engine packages system
- Front-End development: JavaScript, CoffeeScript, HTML5, CSS3, SASS, Vanilla JS, WebGL, Canvas, SVG, mobile web app(Cordova/PhoneGap), React.js, React Native, Backbone, Angular 2
- Back-End development: Python, Node.js, Ruby, PHP, Lua, .NET, Linux, MongoDB, Go, C
- DebOps: AWS, Docker, CoreOS, Ansible
- Project management: leadership, Agile, Lean, Kanban.
Creating challenging Front-End/Back-End applications, their architecting and support.

Most interesting would be position of:
- Team Leader Front-End/Back-End
- CTO
Position: Team Lead / Developer
Category: Scala
Experience: 6 years | English: intermediate


Last position is Senior Scala developer on smart home project. Involved to all aspects (authorization, security, scaling, performance, cloud to cloud integration and etc) of developing (from coding to architecture).
Position: Team Lead Developer
Category: Java
Experience: 10 years | English: upper


Team and Tech leadership experience; Microservices development; Coach team members; Resolve conflict; Motivating the team to achieve sprint goals
No legacy