lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer success manager
Category: Support
Experience: 4 years | English: intermediate

- Responding to a large number of customer requests by phone and incoming requests          - Handling customer complaints, unsubscribing and refund requests, providing appropriate solutions and alternatives
 - Providing product feedback from the client to the rest of the departments                                  - Return of the client from the dump base.          - Conducting training seminars with clients and staff                                                                      - Compilation of FAQ for the consultation line
Sales Manager
 "Archo" LLC, Odesa  - 2014-2018

support manager
 "Business Automation" LLC, Odesa - 2018-2021

head of the customer support department of "Automatization of Business" LLC, Odesa - 
2021-2022
Position: Customer success manager
Category: Support
Experience: 4 years | English: fluent


Service Desk IT Analyst Lumen:
Resolved diverse range of technical issues across multiple systems and
applications for customers and end-users across various time zones.
Customer Support Specialist mTab Tech:
Helped large volume of customers every day with positive attitude and focus on
customer satisfaction.

Customer Sucess Manager WhatClinic:
Building and developing long term customer relationships through interacting with existing clinics via phone, email, and other online communication on a daily basis.
Position: Customer success manager
Category: Other
Experience: 11 years | English: upper

Successfully managing portfolio of 30+ customers
Ability to cooperate with different  departments - tech, sales, finance
Started my professional way as NOC engeneer  in Ukrainian Telco company. I was responsible for:
- Monitoring of networks - IP-MPLS and SDH
- Localisation of emergencies, coordination of issues solving and quality assurance 
- Communication with customers in case of any emergency, planned maintenance etc.
 After 3 years I moved to Procurement department. There I had a chance to work with operators, providers, business customers. My key responsibilities were next:
- Checking posibillity of service providing for key customers
- Coordinated technical implementation of customer services
- Working with sales and technical subdivisions in order to provide all required information to customers and assure good quality of services

In 2015 started working as an Voice Account manager at international company:
- Managing portfolio more than 30 customers
- Identify opportunities and assuring its implementation
- Reaching selling objectives within existing portfolio
- Building good relationships with customers
I want to work in the company with own product, with product I believe in 
Good team is a must , even if I work remotely :)
Position: Customer success manager
Category: Support
Experience: 10 years | English: upper


YoHe.io – CUSTOMER SUCCESS MANAGER 
MAY 2020 - March 2022 (2 years)
- Service for improving digital products and customer experience by gathering user feedback.
- Engage with customers during onboarding and throughout their customer journey.
- Prepare the technical assignment to install the code on the client’s site or SDK on the client's application.
- Implement client’s tasks for creation surveys – the study of survey objectives, drafting questions, and setting up targets. Analytical work on processing the results of the survey.
- Proposing hypotheses based on the received feedback for solving business problems, making decisions regarding UX research, and evaluating user experience.
- Conducting interviews with clients, recording impressions, and identifying the most relevant points of growth for the product.
- Develop and maintain deep expertise of the product and best practices to contribute to customers.

UNIVEST ADVERTISING PRODUCTION – ACCOUNT MANAGER
December 2014 - May 2020 (6 years)
- Services in digital, large format printing, outdoor advertising, production of complex and non-standard constructions, design, and engineering
- Project cycle support: communication with clients, preparing a technical assignment for the project, estimating all possible risks, and calculating a price for the project.   
- Exceeded client base with such companies as Metro Cash and Carry, Pepsico, and Coca-Cola; Simultaneously working on several projects -up to 7 projects with a budget of 1 to 3 million.
- Work in terms of KPI for profitability. Supervised projects to achieve 30% ROI and make data-driven decisions to improve them.
- Synchronized team members and process cycles: designers, engineers, purchasing department, production specialists, logisticians, and installation. Resolving conflicts between different parties.
Position: Customer Success manager
Category: Support
Experience: 5 years | English: fluent

During the last 2,5 years as a Customer Success manager I have been:

1) Running a portfolio of 15 high-touch customers;
2) Growing my clients' businesses and, therefore, increasing the company's MRR;
3) Keeping retention at 95% level;
4) Developing strong and friendly relations with my clients and staying their trusted advisor;
5) Constantly increasing industry expertise by engaging with partners and attending industry events.
Customer-facing roles professional with more than seven years of experience in sales, customer success, and service. 
For the last 4 years, I have been working with B2B clients with SaaS solutions, helping them adopt and engage with different digital marketing solutions.
Markets: USA, Europe. 

Previous role (2,1 years) - Customer Success Team Lead.
Functions:
1) Customer Success Team Mentoring;
2) New clients onboarding;
3) Proactive service for mid- and enterprise clients;
4) Regular business reviews and strategic planning with clients;
5) Cross-department collaboration to ensure the best-in-class customer experience.

Previous Role (1,3 years) - Business Development Manager (Senior) 
Functions:
1) Presentations and negotiations with potential customers;
2) New clients acquiring;
3) Clients onboarding; 
4) Customer success and service with ongoing clients; 
5) Retention and new biz development.
I am looking to explore new areas of professional growth gaining more expertise in providing awesome customer success services. 

Key criteria:
- flexible working hours;
- active and friendly team;
- remote/hybrid work.
Position: Customer Success manager
Category: Support
Experience: 3 years | English: upper


Onees Tekstil, Istanbul – Custommer Support
NOVEMBER 2022 – AUGUST 2023
Key Qualifications & Responsibilities:
- Being in contact with customer for an any topic regarding order.
- Solving any customer's problem in production with companie asap.
- Immediately answer to customers mails/phone/video calls.
- Maintaining ongoing vendor relationships to ensure order accuracy, shipping deadlines
and product consistency. 
- Collaborating with customer service team members to ensure that customer orders are 
correct. 
- Maintaining a positive work environment giving exceptional customer service to any 
member or visitor. 
- Assisted clients with preparing and transportation of packages using DHL and FedEx 
courier companies. 
- Organizing all meetings with customers. 
Shik Blisk, Vinnytsia – Sales Associate 
JULY 2020 – SEPTEMBER 2022 
Key Qualifications & Responsibilities: 
- Developed wonderful client relationships that resulted in a high rate of client return. 
- Handled a variety of in-store tasks, utilizing my multitasking skills to achieve productivity. 
- Performed sales duties in busy department store, including POS, opening, closing, 
cleaning, stocking, facing, and product knowledge.
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: fluent

Achievements:
- developed the help-desk program (Jira Software) 
- developed the existing service procedures and implemented the customer standards for operations departments
- arranged and restuctured the effective sales department  
- сonducted the servies of trainings for Sales, Reservations, Front office department
- developed and executed the Business development plan  
- developed and achieved the KPI department's execution
12 years of experience in Customer Support (hospitality and facility management). 
Started career as Events Coordinator and then moved on in Sales and Account Management Department.
Total experience on managing positions is over 7 years.
I plan to develop myself in Account Management by using my knowledge and skills in proving exceptional service.
I expect to develop myself in managing teams members of Customer support department.
Do not prefer active sales and cold calls performing.
Position: Customer Success Manager
Category: Support
Experience: 0 years | English: fluent

FLEX 2019-2020 alumna;
Civic Education Workshop, Washington DC, March 7-13 alumna;
80+ hours of community service award from the US Department of State;
Since March 2021 the leader of Rotaract Club of Zaporizhzhia;
A speaker at 30+ educational events;
3 scientific paper publications.
2020-2022 English language tutor (age group from 10 to 60 years old)
I learn fast and I am capable to perform any new duties and handle any challenges
Position: Customer Success Manager
Category: Support
Experience: 2.5 years | English: upper


2,5 years in the Customer Support field, including team management  

Key competencies:

customer base development;
representation of the company's products;
management;
mentoring and training of new recruits;
result oriented.
secure user PC: MS Office (Word, Excel, Power Point), CRM.

Claim Justice ( April 2021 - July 2022 )
-Coordination and control of the work of the department (10 employees) and the Support Service of the branch;
-Comprehensive assistance and work with a group of technical specialists, the number of users is more than 500;
-Group work planning;
-Consult and maintain the current customer base; Provide information support to customers online and by phone.
-Work with the client on current issues, dispute resolution, and complaints about the quality of services provided.
-Responsible for generating sales of commercial bad debt recovery services through direct contact with the accounting departments of companies.

Brooklyn Medical Office (New York)| July 2022 — November 2022
Meeting, consultation of visitors;
-Keep customer records;
-Communication with potential patients of the company by phone;
-Incoming Calls;
-Receive and distribute incoming correspondence;
-Accompanying visitors to the office of specialists;
-Control of the purchase of inventory and consumables for commercial activities.

Now working in fintech field as a Customer Success manager (Haslle).
Responsibilies: 
Deliver professional solutions for
customer inquiries via email and online chats
feedback with developers team
Conducting interviews
Identify and implement new processes to improve customer
support service
Overseeing the onboarding processes for the customers
Position: Customer Success Manager
Category: Other
Experience: 2 years | English: intermediate


2 years experience at IT company.
Started my career in this sphere from the position of sales operations manager, also was involved in lead generation process, currently on the position of content success manager.
Position: Customer Success Manager
Category: Support
Experience: 11 years | English: upper


3 years as a Customer Success Manager at a SaaS company that incorporates neuromarketing tools and traditional survey-based research to provide an understanding of how people behave online, how they feel, and what they think and see. This knowledge helps customers produce effective marketing stimuli, engaging digital products and experiences.

My role is 1. to ensure that customers get the most out of the products and remain satisfied and loyal to the company; 2. to help the product team understand customers’ needs and issues to make the product user-friendly.

12 years of experience in Consumer Insights (marketing research industry) - both the agency and Brand (producer) side. 
My role was to deliver the voice of consumers inside the company and carry market understanding to grow the business and ensure long-term leadership. 

I am an honest, open team player. I like the synergy that happens when people cooperate together.
I don't want to get involved in tobacco, alcohol, gambling, etc. related businesses.
Position: Customer Success Manager
Category: Project Manager
Experience: 6 years | English: fluent

- multiple occasions of building long-term partnerships;  
- launched from scratch a startup and established the main processes there;  
- improved my management skills a lot over the last years;  
- developed internal procedures: from onboarding to off-boarding employees.
- 6+ years of experience in project and people management;
- managing cross-platform projects and cross-functional teams; 
- managing distributed international project teams;
- experience in the automotive, retail, healthcare, oil&gas, and fintech domains; 
- methodologies: Scrum, Kanban, Waterfall (knowledge and practical experience in applying project management methodologies and frameworks); 
- experience in a full cycle of product development from idea to delivery to the end user; 
- experience in communication with foreign customers and partners (USA, Canada, UK, Germany, Norway, Australia); 
- working experience as a Product Owner, Scrum Master, QA Engineer, and Project Manager
- experience as a business analyst (gathering and preparation of business requirements, functional specifications, use cases, user stories, process modeling (BPMN));
- enterprise customer's successful process integration and continuous improvement processes; 
- experience working with web and mobile projects; 
- multiple occasions of building processes in the new project teams from scratch; 
- Participating in pre-sales and onsite discovery workshops;
- SLA management;
- experience in outsourcing, product companies, and startups;
- Professional Scrum Master I certificate.
Highly professional environment where I could grow as a project manager and move towards delivery/account management.
Position: Customer Success Manager
Category: Support
Experience: 7 years | English: fluent

started learning Spanish on my own and after half a year tried to pass a test to understand what my level is, and it showed B1! 
when transitioning to a higher position in a company I was asked what task I would like to get, I asked for the one I was terrified the most, at the end of the month I had the highest rate among all the colleagues in this task
7 years of customer-oriented job positions in areas of game development, sales, logistics. Worked in a team and individually, prefer to work in a team to cooperate not only with customers, but also to have great office environment. I can basically work with customers all over the world as I got experience in distinquishing the hardest accents of English :) English speaking ability is great, of course, but I also can communicate with German-speaking people, understand and continue learning Polish, on a great way in learning Spanish and Italian
I would love to have day-time job! I am looking for the job where I can have responsibility and be always fascinated by what I do, keep up the morale and team spirit
Position: Customer Success Manager
Category: Support
Experience: 11 years | English: fluent

- Built customer support team from scratch and helped to grow it into the most fabulous and productive team in the customer care department
- Developed, implemented, and documented all customer-related processes.
- Turned one-time users into lifetime customers by turning complaints into opportunities and solutions.
7 years of experience in customer support/success in the IT field. 

Experienced in B2C and B2B.

Currently, I work as a Customer Support Team Manager. My task is to mentorship my department team members so we can provide the best possible service and user experience to our customers. 

 Freshdesk, Freshchat, Google docs, Notion, BambooHR, Jira, Slack, Bitrix24, OS Tickets, MailChimp.
B2B. I would like to have challenging tasks, develop within a company, be part of an enthusiastic team passionate about what they do. I am eager to bring my personal and professional skills to the prosperity of a company. 

Open to learning new technologies and skills.

I would not like to have night shifts and work in Sales. I prefer to work remotely.
Position: Customer Success Manager
Category: Support
Experience: 3 years | English: fluent


Account Manager, Links-Stream (remote)
 09/2020 - 09/2021
- Work with key clients of the company and presentation of commercial offers, consulting clients. Organization of negotiations, conclusion and maintenance of contracts
- Successful cooperation with 80+ clients monthly, overfulfillment of the sales plan. The biggest result is 137% of the plan
- Distribution of projects among managers and coordination of project work

Project Manager, Byzantium (remote)
09/2019 - 01/2020
- Conducting the project "Events.Byzantium": filling the site, maintaining social networks, creating a content plan, searching for advertising space and cooperation on barter terms
- Team management (designer, copywriter, developer): setting and
distribution of tasks, checking their implementation

Customer Service Manager, Smile-Expo
01/2019 - 08/2019 
- Working with the CRM-system, preparation of legal accounts and acts of work performed, promotion on social networks, work at
conferences (registration of visitors)
- Рarticipation in such projects as: "Prague iGaming Affiliate
Conference", "Minsk iGaming Affiliate Conference", "eSPORTconf Ukraine", "Biohacking Conference Moscow"
Looking for a new career opportunities, interested in account manager position (remote)
Position: Customer Success Manager
Category: Support
Experience: 6 years | English: fluent


A dedicated, result-oriented professional with over six years of experience and a reputation for analyzing customer needs, refreshing current market trends, examining product requirements, and developing appropriate programs to ensure successful delivery.



I've built 4 complex Learning Management Systems in addition to training materials for team members and know how to create a proper educational process. 

I've worked as a CS manager for long enough to learn that a great Customer Experience should start with empathy and understanding, this is why I develop my career in Client Success and UI/UX Design since this is the way to enhance the product and user experience.
Position: Customer Success Manager
Category: Support
Experience: 1.5 years | English: fluent


A driven and highly organized Customer Success Manager, offering 1.5 years of experience in process optimization, reporting, and customer training. Proven track record of identifying customer needs and implementing strategies that result in increased customer satisfaction and retention. Exceptional ability to collaborate with product and sales teams and deliver successful customer experience workshops.
Position: Customer Success Manager
Category: Support
Experience: 3 years | English: upper


A highly motivated Customer Success Manager with 2.5 years of experience in lead generation managing multiple teams, projects, and tasks. I help customers achieve their goals through proactive collaboration and problem-solving.
Position: Customer Success Manager
Category: Sales
Experience: 5 years | English: fluent

Boosted new partners'engagement in salesand learning activities(15 newcomers) toincrease threshold achievement from 0 up to 100% in some cases.
Organized local learning activities which influenced the development of local Partner Education Strategy.
Support placing 150+ B2B deals yearly
Almost 5 years of experience in Hewlett Packard Enterprise in a Partner facing role in the Indirect Sales Department. 
Now my main responsibilities include: 
•development of mutually beneficial relationships with authorized channel partners (including system integrators) in Ukraine to grow HPE market share;
•coordinate and execute the full scope of activities with partners,
driving partner competencies and certification in HPE products
both Technical/Sales, Market Development Funds planning,
education, project management;
•orchestrate available internal resources to support partner
(for instance, pre-sales, education marketing specialists etc.);
•engage success-leveraging methods to support sales (e.g.,
technical demonstrations, proof of concept, customer
testimonials, technical site visits);
•registration and management of channel project (track
opportunities, leads, quotes, in SalesForce and local CRM tool);
•serve as a trusted advisor and expert to the partner, providing
resources and guidance to partners based on their priorities,
industry trends and IT landscape;
•quarterly/annual sellout reports by distributors, BUs,
Indirect/Direct Sales (MS Excel) - rebate calculation (MS Excel)
and management (quarter/annual programs);
•partner onboarding support;
•local CRM tool administration in Ukraine and Belarus;
•issuance of authorization and information letters.
Interesting projects, opportuniries to grow.