lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Operations Manager
Category: Other
Experience: 0 years | English: intermediate


I gained such experience while working as Head cashier and Senior sales assistant.
-Training and team management: I had the opportunity to lead a team, helping employees develop their professional skills and achieve their goals. This included training new employees and creating a development plan for each employee.
- Creation of instructions for new employees: I had the opportunity to create instructions and training materials for new employees to ensure their effective training and integration into the team.
-Checking the knowledge of employees: I had the responsibility to check the knowledge of employees and their ability to perform their duties.
-Responsibility for the availability of consumable resources: I was responsible for the availability of consumable resources such as stationery, food products for employees...
-Resolving conflict situations in the team and with clients: I had the responsibility to resolve conflict situations in the team and with clients, helping to find compromise solutions and maintaining a positive working spirit.
-Analysis of sales and product placement in the hall: I studied sales reports and analyzed data to understand the demand for products and decide how best to place them in the hall to ensure effective sales.
Position: Operations Manager
Category: Other
Experience: 4 years | English: pre


iGaming / Gambling

Work Experience

Middle Operations Manager
Kyiv (Ukraine)

Creation of all types of offers (individual, mass, tournament).
Analysis of the gaming activity of users by projects.
Creation/management of tournaments/promotions, management of tournament bots.
Creation of achievements.
Adding/managing games.
Managing static pages (html/css editing).
Creation/management of cashback.
Knowledge of the rules, game providers, all promotional activities, wagers, level systems and gifts for them.
Weekly website performance monitoring (checkout, offers, static pages and more).
Performing other OPS tasks.
===========================================

Finance Manager / Operations Manager
Riga (Latvia)

Final check of all client documentation.
Checking players for multi-accounts.
Checking the wagering of the deposit.
Processing requests for withdrawal of funds.
Communication with related departments of the company.
Closed all tasks of the operations manager.
=====================================

Sales Manager
Kyiv (Ukraine)

Receiving and processing incoming requests from customers.
Advising the client in technical aspects and features equipment.
Negotiating with contractors and clients.
Sales of equipment.
==========================

Sales Manager
Kyiv (Ukraine)

Work with corporate clients.
Support, consulting, maintenance of all clients' documentation.
Drawing up technical solutions according to the clients' request.
Sales and shipment of equipment.
============================

Sales Manager
Kyiv (Ukraine)

Buyer advice and sales.
========================

3D visualizer
Kyiv (Ukraine)

Creation of high-quality photo realistic visualizations.
Work with project documentation and preparation of plans (drawings).
Position: Operations Manager
Category: Project Manager
Experience: 3 years | English: upper


I have 3 years of experience as a Project Manager and Scrum Master. In June 2022 have been certified as Professional Scrum Master (PSM I). I worked in three companies of varying scales: from 7 to 2000 people. Before becoming a project manager, I was engaged in PHP development during 1 year (PHP, MySQL, HTML, CSS, WordPress).

My work experience:
- Ensure the project deliverables conform to the scope, schedule, and quality during all phases of the SDLC
- Manage project risks
- Check the quality and progress of the project
- Lead the project team (one-to-one meetings, 360 Reviews, conflicts resolving, team building): I prefer a servant leadership
- Shape and manage client’s expectations
- Write the documentation, create the teams knowledge base
- Hire new specialists, onboarding
- Stakeholder project progress report
- Implement the Scrum process from the beginning
- Facilitate team meetings

I used to manage several projects simultaneously.
Product company (company with important social products is preferred), professional and friendly team, ability to grow up and share my own experience, possibility to manage a Team (or several ones).
Position: Operations Manager
Category: Other
Experience: 10 years | English: fluent


I have experience in leading teams and projects, developing strategies, and improving processes. My knowledge in budgeting, reporting, and analyzing data and metrics help me to make decisions that contribute to the success of the company.
Position: Operations Manager
Category: Support
Experience: 4 years | English: fluent

-Implementing Zendesk automation.
-Creating a comprehensive Help Center.
-Developing an efficient online onboarding process.
-Facilitating cross-team collaborations.
I have gained valuable experience in various leadership roles, including Team Lead, QA Lead, and Operations Manager. Throughout my career, I have progressed from an agent to a manager position, demonstrating my dedication to professional growth and advancement. Currently, I am actively seeking new opportunities and projects that will contribute to my ongoing development.

In my role as an Operations Manager, I have successfully undertaken the following key responsibilities:
-Led and managed teams, focusing on training and establishing comprehensive training programs and onboarding processes.
-Developed and implemented Key Performance Indicators (KPIs) to effectively measure the success of solutions and created transparent organizational dashboards.
-Enhanced internal policies and procedures by continuously identifying areas for improvement and implementing strategic changes.
-Designed and constructed an employee knowledge database to ensure easy access to crucial information.
-Oversaw the creation and management of a Help Center.
-Prepared detailed performance reports by meticulously collecting and analyzing data from various customer service functions.

Through my experience and expertise, I have consistently contributed to optimizing operations, enhancing team performance, and driving organizational success. I am excited to bring my skills to new challenges and contribute to the growth and development of future projects.
I am seeking a professional environment that fosters a friendly team dynamic and cultivates a strong sense of companionship. It is important to me to be part of a team that values collaboration, support, and open communication. I am motivated to contribute to a positive work culture where individuals can thrive and work together harmoniously.

In terms of management, I prefer to work under a supervisor who promotes a constructive and empowering leadership style. I value leaders who trust their team members, provide guidance when needed, and encourage autonomy and growth. (no seagull management)
Position: Operations Manager
Category: Other
Experience: 3 years | English: upper


I have over three years of successful operations management experience in EdTech and Delivery products (Team Leader, QA Manager, Operations Manager). I am always looking for challenges and projects where I can wear many hats and develop with the team. Have an active and dynamic approach to work and getting things done, experienced in processes visualization, managing and leading teams across multiple sectors and countries. 

I can add value to your team as an operations manager:

- Led the supply department of 120+ people from various countries to achieve the best possible results.
- Implemented an adaptation, onboarding, and off-boarding process for new employees; mentored employees on internal operations to boost productivity.
- Implemented Quality evaluation and assessments for the supply team and designed a plan to improve service quality.
- Developed a team motivation system to include the creation of a personal development plan (moving from Junior grade to Middle, etc.).
- Established and tracked main KPIs/OKRs for the unit.
- Created communication flow between departments to ease and speed up issue resolution and update exchange across all business branches.
- Created CS instructions, product descriptions, and other documentation for internal use.
- Worked with COO, PM, marketing, design, and development teams to establish high-level OKRs for the project to fit our business needs.
- Balanced between the “business” and “people” parts of the job, continuously trying to find a mutually beneficial solution.

I have a background working with the following:

Figma, Adobe Creative Suite, Asana, Miro, Notion, ClickUp, Todoist, Monday, Basecamp, Slack, Zoom, Salesforce, Playvox, Power BI, Looker, Loom, Kustomer, Diagrams (for modeling business process diagrams with BPMN 2.0), Flowmapp
Position: Operations Manager
Category: HR
Experience: 4 years | English: fluent

Achievements: 
• About 60+ created files and templates adjusted to company specific (based on PMO knowledge areas) with described processes and instructions.
• About 10+ created company dashboards (efficiency management): Delivery Projects Status, PM checklist/documentation tracker, People HealthCheck, Projects Bench Summary dashboard, etc.
• Projects Audits.
• Developed and sustained long-standing relationships with company-approved vendors.
• Continually monitoring sales trends to determine which projects technologies are needed for company. 
• Implemented vendor selection programs to ensure that the best vendors are secured.
Made significant contributions to company growth and improved delivery process and operational efficiency by implementing effective coordination resources and tools.
Developed best practices and company-specific standards for project management and established a delivery workflow.
Created and maintained a repository of project templates and documents, ensuring up-to-date information was accessible to team members.
Conducted quality audits of projects to identify areas for improvement.
Participated in the interview process for potential Project Managers.
Designed a Competency Matrix for Project Managers, Business Analysts and Developers to assess their skills and knowledge.
Curated company-wide newsletter
Created landing pages for better attraction of resources.
 Achievements: 
Designed and created over 60 files and templates tailored to company-specific PMO knowledge areas, including detailed processes and instructions.
Developed over 10 company dashboards for efficiency management, including Delivery Project Status, PM Checklist/Documentation Tracker, People HealthCheck, Projects Bench Summary, and others.
Re-set the onboarding flow and documentation into company. Successfully onboarded 230 freelancers with it.
Conducted regular projects audits to assess performance and identify areas for improvement.
Built and maintained strong relationships with company-approved vendors, ensuring seamless collaboration and communication.
Kept a close eye on sales trends to determine the technologies needed for the company's projects.
Built a Slack bot and Hubspot <> Slack bot.
Position: Operations Manager
Category: Other
Experience: 0 years | English: intermediate


Monitoring the work of employees; establishment, tracking
of quantitative and qualitative indicators of employees' work, motivation and recognition. Timely elimination of bottlenecks in the work process. Monitoring compliance with standards of food safety, labor
protection, etc.
Inventory of positions, work with deviation and waste, minimization of controlled cost items. Management of cash policy; entering and tracking financial
indicators in Google Sheets. Resolving various situations and conflicts with partners and
guests. Received an offer to open a restaurant in Tallin, Estonia in
2019. Exchanged experience with other managers and
acquired qualifications.
Position: Operations Manager
Category: Other
Experience: 11 years | English: upper


More than 10+ years of successful working experience with world-known customers/ partners/ clients in international companies. Successful experience in IT, telecommunications, insurance (risks insurance) areas. Successful experience in sales and customer support
As a Lead Operations Specialist the main responsibilities are:
- Supervise Ops team activities and processes;
- Establish and optimize operational processes to organize and track end to end initiatives across all functions within the Ciklum Digital Division to ensure business expectations are met. (Approvals flow (e.g. vacancies), Overtime process, Delivery RAG status, Capability Audit);
- Lead and support internal projects related to key strategic priorities in order to drive critical business results and outcomes (CoE rollout, Testing/UA IT Awards data collection, AWSome day etc.)
- Assistance in managing broad groups of internal stakeholders across the organization to execute and support operational activities.
- Support Division in meeting strategic goals via ensuring consistent tracking and reporting on key metrics (Time Charge cycle accuracy, Unavailability data accuracy control, Invoicing completion);
- Facilitate the flow of communications with the Sales team, leadership team and internal Ciklum functions (IT, Facility, Talent, Finance etc)
- Delivery Operations issue resolution ( ops processes creation, Delivery Statuses etc.)
- New engagement models implementation and coordination / operational processes set up for new engagement models;
- Delivery IT standards development and IT equipment issues contact point;
- Optimized operational processes (overtime, delivery equipment standards, projects transition etc);
- 7 Client projects coordination with total HC 60 ppl.
Position: Operations Manager
Category: Other
Experience: 4 years | English: upper

Initiated and successfully managed automation of Onboarding, Offboarding and Background checks processes. Shared this experience with other projects within a company
	Participated and successfully passed 3 internal/external  audits. Created and updated all descriptions of project workflows on KnowledgeBase	
	Fully managed and approved Expense reports in Concur on behalf of Account manager. Handled weekly status calls with Delivery managers
	Organized and coordinated internal retreats and external forums (up to 300 ppl). Managed department budget and made re-forecasts
My current main responsibilities are as follows: 

-	Onboarding of new project members, requesting accesses, assigning tasks and tracking leavers. Manage time reporting in client`s and internal system; timesheets verification and synchronization. Get costs approvals from customer and ensure invoices are paid

-	Staffing on the account - searching and providing suitable candidates to DMs, setting up interviews, gathering feedbacks and sending profiles to the client. Get agreements on rotations, track start/end dates and submit extensions. Maintenance of staffing spreadsheet

-	Negotiation with client concerning POs, cost objects, SOW signing and CR execution, getting of ID credentials, providing details for payments. Communicate with internal controlling/supporting groups (Travel, Invoicing, HR, Facility, Accounts Receivable etc.)

-	Maintain weekly and monthly reports for the Delivery Management (such as Health check status of streams, staffing – open positions, end dates, covered SOW, Accrued Revenue due to absence of PO/SOW, Track planned vacations, notify customer about Public holidays)

-	Keep up to date internal spreadsheets and account pages on KB. Getting of signed consent forms from candidates, collection of sensitive information, arrangement of background checks. Creation of procedures and workflows description. Identify opportunities for improvements, gather insights

-	Monitoring of action points completion. Close collaboration with Automation team to substitute manual activities, provide requirements and describe existing workflows. Assist with Town Halls/Meetings. Highlight risks and operational challenges. Procedure ownership on the account, participation in internal/external audits 

I would like to continue working at Operations area and enlarge my knowledge and expertize
Position: Operations Manager
Category: Other
Experience: 2 years | English: fluent


Operations Manager (Nov 2020 - Present)
Managing a team of native speakers, translators, writers to execute all types of localization tasks for the project
Overseeing planning, budgeting, reporting, auditing of the company
Responsible for finding and hiring remote employees for the marketing team
Managing internal documentation
Taking care of all processes and questions related to  HR-system, cooperation  with internal departments within the company (legal, compliance, finances etc)

Project Manager (Feb 2020 - Nov 2020)
Overseeing the daily operations of the company
Evaluating company performance by analyzing and interpreting data and metrics
Communicating with executives for planning and customer success
Managing payroll including hours worked, tasks completed, and wages earned
Overseeing planning, budgeting, reporting, and auditing
Completing the other office manager-related duties
Position: Operations Manager
Category: Other
Experience: 11 years | English: upper


Over 10 years in people management. Working with various industries (ecology, ad-tech, gaming, fin-tech etc) and cultures. Performing high-level operations duties, managing people related risks, analyzing and improving organizational processes, with the main aim to improve quality, productivity and efficiency. Overseeing staffing, team management, satisfaction, ensuring employees’ longevity in the company, mitigating turnover. Providing leadership and direction to onsite teams. Playing a critical role to ensure that the teams are properly staffed, backfills are secured, and team culture is vibrant. Overseeing financial activities (invoicing, budget planning, margin). Optimizing activity of service departments. Evaluating the challenges faced by business and taking actions to mitigate risks and develop opportunities. Acting as the key facilitator for labor costs responsibility through staffing & budget management.
Looking for operations/site manager role or similar, ideally within product company.
Position: Operations Manager
Category: Project Manager
Experience: 2 years | English: fluent

While I am content with my current job and have no plans to leave, I am open to exploring part-time opportunities that allow me to contribute meaningfully without being constrained by a work schedule.
Over the past two years, I've enjoyed diving into project/operations management across various sectors (IT, HR, and Market Research). I'm a firm believer that good specialist can successfully run almost any project, and I'm passionate about making that happen.

My expertise lies in transforming chaos into beauty by designing and implementing efficient business processes. I thrive in environments where I can embrace multiple facets of a business, leveraging my innovative mindset to develop a holistic approach to problem-solving and process optimization.

My strong suit is my ability to generate a wealth of ideas, which allows me to constantly seek new opportunities for improvement and growth within an organization. With a unique blend of creativity and process-driven thinking, I am dedicated to delivering value by streamlining operations and fostering a culture of continuous innovation.
I prefer not to engage with companies where the client is treated as infallible, and where toxic communication towards the project manager is considered acceptable
Position: Operations Manager
Category: Other
Experience: 4 years | English: intermediate


Self-motivated and profit-oriented Head of Operations. Experience in managing long & short-term projects with engineering and non-technical teams, up to 23 people. Hands-on experience with Agile methodologies. Budgeting, forecasting, and the following result. Effective and professional oral and written communication. Multitasking and prioritizing according to deadlines. 9 years of Aviation & UAV managerial experience (Management of aviation industry projects in Africa, Interaction with airport authorities, government agencies, airline customers, and external organizations.Technical background in the design of aircraft. 3D modeling). Graduated IT School: PM Сertificate. Self-learning of HTML, CSS, JS.
Position: Operations Manager
Category: Other
Experience: 7 years | English: fluent

- successfully served top international companies as customers in a highly competitive, complex and uncertain environment (consulting, non-tech);
- successfully turned around, together with my partners, two small consulting businesses (I had my skin in the game acting as co-owner of the business).
- support/coordination of company's strategy development and implementation:
- large-scale project management (including distributed teams, up to 10 persons per team);
- strategic view with attention to details;
- early-stage risk detection and mitigation;
- management of several projects simultaneously;
- process design and implementation;
- staff hiring and development;
- communications with customers and suppliers;
- basic financial planning and analysis; budgeting, controlling;
- background in international legal services industry;
- curious by nature and always learning new things.
I want to pursue ambitious long-term goals and enjoy the ride in a team which favours systems approach and discipline without losing fun and creativity. I am motivated by culture and vision that transpire in everyday practices. Always willing to learn and share new things.
Position: Operations Manager
Category: Other
Experience: 3 years | English: fluent

+ Reimagined the onboarding course for newcomers in a more practical way that accelerated ramp-up time from 30 to 10 days.
+ Crafted the SOP on Team Leads’ main duties and responsibilities along with the internal training course on fundamentals for Team Leads.
+ Developed action-based PIP SOPs for SDRs and for Team Leads to identify and address continuous and/or recurring dips in performance, productivity deficiencies as well as behavior-related concerns and set attainable goals that an SDR or a TL needs to achieve to regain good standing at the company.
Visionary Operations Manager with a penchant for igniting positive change. A lifelong learner recognized for personal and professional growth in B2B marketing; well-versed in highlighting priorities and owning operating rhythms.

In my latest position, I
• provided the right balance of guidance, mentoring, and autonomy to 4 Team Leads and 20 SDRs in a servant leadership capacity to empower the team to reach new heights
• oversaw email and LinkedIn outreach campaigns on 80+ projects with focus on outcomes instead of mere outputs; brought synergy when collaborating with other teams and departments
• optimised internal workflows and integrated process improvements to drive efficiency and productivity
• identified potential gaps, made recommendations for processes/tools refinement to cut through complexity and ambiguity
• owned timely resource allocation, planned team capacity, and closely monitored KPIs to ensure quality standards were met
• enhanced existing policies, created new SOPs and training materials to enrich internal knowledge base

Project management tools: PlanHat, Wrike, Confluence, Monday.com, Basecamp
CRMs proficient user: SalesLoft, Hubspot
Visualisation tools: Google Data Studio, Looker
G-Suite pack: Google Docs, Sheets, and Slides
Basic know-how: Salesforce, Programmatic Ads, Landing Page