lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Service Agent
Category: Support
Experience: 5 years | English: fluent

Achievements:
•	Ensured 100% availability of stationery supplies in the office.
•	Reduced the running cost of the reception desk by 30%.
•	Attained a 99% customer satisfaction rate based on the company’s feedback form.
Emsam Blinds and Curtain Limited (May 2021- till date)
Executive Assistant
Job Description:

•	Organizing meetings and booking meeting spaces 
•	Handling mail addressed to management
•	Creating detailed travel itineraries and travel arrangements
•	Taking dictation and minutes and subsequently writing them up
•	Creating presentations and reports
•	Keeping the current filing and database system in good working order, as well as looking for methods to improve it

Azuzu Interior Concepts Limited (October 2017-April 2019)
Customer Service Representative
Job Description:
•	Greeting visitors entering the office, inquiring about their needs, and directing visitors to the appropriate section.
•	Responding to visitors’ inquiries about the organization’s services.
•	Attending inbound and outbound calls.
•	Responsible for sorting emails and sending them to the appropriate quarter.
•	Maintaining the filling of customers’ treatment cards and updating customers’ information.
•	Assist in providing a professional solution to suit customers’ needs.
•	Ensure that receipt and issuances of items going to the warehouse are accurate and complete. 
Achievements:
•	Ensured 100% availability of stationery supplies in the office.
•	Reduced the running cost of the reception desk by 30%.
•	Attained a 99% customer satisfaction rate based on the company’s feedback form.

Shod Systems Nigeria Limited (August 2015-March 2016)
Administrative Officer/Secretary
Job Description:

·      Oversees and administers the office's day-to-day activities; develops policies, procedures, and systems that ensure productive and efficient office operation.

·        Assists the office with staff support, including handling walk-in and telephone interactions, maintaining calendars and travel plans, screening, analyzing, and responding to incoming correspondence, handling day-to-day problems and situations, and providing secretarial support.
·         Coordinates and attends meetings, conferences, and other special events; participate in committee discussions, if necessary.
·         Recording Office expenditures and filing of records.
Achievements:
·         Learned to operate new office technologies as they were launched and implemented.
·         Established good working relationships among clients/customers.
Position: Customer Service Agent
Category: Support
Experience: 0 years | English: fluent

I do not have any accomplishments in customer support work field. Just like I have foretold in 'Work Experience' section, I have had many encounters with foreign tourists who were in need of help and information. I have tried to help them out in any way that I could.
I have no experience in customer support work field but I am eager to learn. I have worked in coffee business for over 5 years now. Worked in different shops in different cities some of which were highly touristic areas. Therefore I have had communicating experience with people who were in need of information and help. I am a genuinely social and friendly person and I like to help people out.
Position: Customer Service Agent
Category: Support
Experience: 5 years | English: upper

Addresses complaints, assisted with training, setup, active listener
Over 10 years in translations, administrative work, business communication, a year of work in state authorities, 5 years in customer care with English, Spanish, Ukrainian, Russian speakers. Empathatic, able to find approach to people whatever the issue is
Cold calls
Position: Customer Service Agent
Category: Support
Experience: 8 years | English: upper


Totally I have more than 8 years of work experience as a Personal Assistant, Project Manager (2 international projects) Technical Support Rep, Civil Service experience (as a Chief specialist in labor remuneration), Lead Generation, Data Entry and translation (can provide you with this website).
Position: Customer service agent/HR/manager
Category: Support
Experience: 1 years | English: intermediate


V Travelor LTD, was a customer service representative, working via zendesk. Also was recruiting, interviewing people, managing them, their schedules, teaching everyone, briefing.
Aiming to be manager of reservations department!
Position: Customer Service and Retention
Category: Support
Experience: 4 years | English: fluent

I have led a small team with different academic backgrounds to harness SME support via Blockchain technology. My team and I visited small scale beads makers in Ghana and integrated their products on the e-commerce platform of the Blockchain company I work with. These products attracted a wide range of audience through a carefully crafted data backed customer service guideline.
I currently work with a Blockchain technology company as an Operations Officer for over a year now. I have successfully onboarded clients on different Blockchain networks and led the project management team to design projects and integrate projects such as agro-housing,  real estate development and e-learning portals on the Blockchain network. I also designed a customer service support template to effectively guide and help client easily engage on the Blockchain network.
I am always inclined towards personal and collective development, having in mind organizational values, culture and structure as guidelines.
Position: Customer Service and Success/ Account Manager
Category: Support
Experience: 11 years | English: fluent


Dedicated Customer Service and Success Manager skilled in customer care, account management, support and product assistance. Proficient in responding to customer complaints and finding solutions, customer request management and providing product analysis for customers. Specialize in facilitating customer satisfaction by connecting and communicating fluidly. Experienced with B2B and B2C international client relations, German- and English-speaking markets.
I am proficient in English, German, Ukrainian and Russian and during my work with customers, I developed good skills in handling problem cases, advanced software, digital technologies, and interpersonal skills.
For the last few years, I have been mostly working as a customer success manager for some digital software and eCommerce projects.
My general work experience and skills allow me to promptly and professionally perform tasks and provide effective interaction between customers and the company. The main objective of my job is to always listen to customers attentively and suggest helpful suggestions to resolve the matter in a way that is satisfactory to the customer and the company I represent.
Position: Customer service and support
Category: Support
Experience: 2 years | English: fluent

I am proud of my self-learning skills,successfully completed courses,achieved grades, purposefulness,perfect result of my job as well as streaming ahead desire.
My name is Marianna, I have experience of working in customer service department as well as in sales administration department of some companies in Armenia.The job description was issisting customers via telephone and other support channels, by responding professionally to customers' inquiries or complaints. Promoting company products and services, making presentations, compiling and maintain all required paperwork, records, documents, handling customer objectives and trying to meet them. Preparing reports.
Position: Customer Service | Customer Support | Customer Experience | Social Media Management | Virtual Assistant
Category: Support
Experience: 0.5 years | English: fluent

•Certification - Must Have Skills for virtual Assistants
Course Provider: Udemy


• Certification - Customer Service, Customer Support and Customer Experience.
Course Provider: Udemy


• Certification - Content Creation: Strategies and tools
Course Provider: LinkedIn

• Certification - Social Media Marketing and Online Lead Generation
Course Provider: LinkedIn
• 6 months work experience in IT support/Maintenance with Alcon Nigeria Limited, Rivers State Nigeria ( on-site )
• 8 months work experience in Public relations and Social Media Management  ( on-site )
I look forward to handling Customer Service, Customer Support, customer relations, Virtual/Admin Assistance and data entry roles remotely.
Position: Customer Service / Customer Support Specialist, ІТ
Category: Support
Experience: 5 years | English: fluent

At WIX.com, I've grown to a senior CS expert and was one of the top specialists of one of the WIX products (Photo galleries and logo builder). My initiative was to never abandon a single customer case and have a sensitive or tough situation sorted out leaving a client satisfied.
I have a grat 5-year customer support experience in IT (site builder / document builder platforms, domain and hosting services), all my employers are top international companies (WIX, Hostinger, etc.) with English speaking cilient base mostly.

My responsibilities included (but not limited to) communicating with the company paying and potential clients through emails, live chats, and phone calls to find out their needs, solve their issues, answer their questions, and suggest possible allternatives of how their businesses can benefit even more with a certain product.

I have been in constant contact with the QA and dev teams at every place where I worked to report and keep track of the bugs and issues that the clients reported through JIRA reports and/or directly through Slack.

You can find more details about most of my experience on LinkedIn.

At the present, I'm interested in growing as a customer support expert, expanding my current experience, and I'm also looking into coding: I'm learning JS and Python myself.

I have been working for the previous employears as a Private Entrepreneur (as I have a Ukrainian PE license, group 3). Payment range is negotiable.

I will be more than happy to answer your questions via a zoom or phone call.
I'm looking forward to speaking with you and I'm sure in our mutual fruitful collaboration.

Keep safe and have a grea day!
- I prefer working daytime shifts (GMT+3). Night shifts - none or in extra urgency cases.
- I can work overtime if extra paid.
Position: Customer service / Dispatcher
Category: Support
Experience: 9 years | English: fluent


3 years’ experience as a Field support coordinator / Dispatcher: 
- Scheduling/managing a tech's workday and week;
- communicating with customers directly over the phone and email;
- working simultaneously in a few software's (dispatch software based on 1C, QuickBooks);
- working in "Order processing" subdivision: processing quotes from sales representatives and passing them to Production for shipping; processing the weekly restocking orders for field technicians;
- working in "Travel" subdivision: booking hotel rooms, flights for company employees


6 years’ experience as a hotel administrator in Citadel Inn Hotel & Resort
Open for new opportunities
Position: Customer Service Exceutive
Category: Other
Experience: 3 years | English: fluent


FILM HOUSE   

PROJECT SUPPORT (Contract)                                                                                       October 2021 – present 

Supporting project managers and programme managers with their delivery targets and objectives. This included the opening of new cinemas and successfully delivering a movie $100M movie premiere. 

Coordinating the release of new movies to the international market, using data to develop marketing initiatives and creating awareness (including but not limited to media rounds) about our movies. 

Working closely with the marketing and sales team to ensure the customer experience during new releases are optimised.   

Responsible for developing new project plans in consultation with stakeholders such as staff, clients and service providers. 

Providing general support to the project team, this support varies from diary Management, booking of meetings and producing internal and external communications. 

Assisting with ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving issues quickly, fairly and effectively. 

Assisting with writing detailed reports to inform senior management of issues and recommendations. 

Facilitating team meetings and preparing necessary meeting documentation. 

Working with the procurement team to assist with drafting terms and conditions for all vendor agreements.  

Assisting with ensuring excellent communication at all levels, both written and verbal.                 

Source and identify potential business opportunities and collaborations while also delivering post-campaign analysis including recommendations to optimise future campaigns.  

  

TKFCARE 

PROJECT MANAGER (Contract)				                                            Oct 2018 – Sept 2021                                                                         

Responsible for managing a programme of projects for Orphanages across Africa. These programmes include providing hundreds of food packages to orphanages during the pandemic, mass production of face masks by local tailors and companies during the pandemic. The target was to produce 1 million face masks and this target was exceeded as 3 million masks were produced for locals. 

Responsible for fundraising for capital projects, facilities and the monthly running costs of the orphanages and schools. 

Sucessfully secured £100,000 per annum in donations from organisations and individuals
Position: Customer Service Executive/Manager
Category: Support
Experience: 6 years | English: fluent


Techinical Support Specialist
Singapore Telecommunications , Malaysia/Singapore
 Provide IT assistance to staff and customers
 Training end-users on hardware functionality and software programs.
 Phone and email techinical Support.
 Software troubleshotting and problem solving.
 onboarded and trained all incoming junior tech support specialists.
Key Achievements
     
Solved 90% of level 3 tech support tickets without needing to escalate to the level 4 tech support engineers.

CTO 
Zyroix Inc, Nigeria.
    coding 
Drove growth innovation with 10% on annual revenue
superheaded overhaul of various underperforming departments to reduce stagnation and increase growth and productivity.
Initiated and managed the introduction of cross-platform of zyroix App increasing the download.
Coordinated the adoption of Agile methodology across all departments
Reviewed the existing technology, budget, that saved the company millions of Naira,
Streamlined the manual testing process by designing and implementing a platform for reporting, fixing and verifying bugs , increasing efficiency,
Implemented new data security measures across the company IT infrastructure.
Position: Customer Service Expert
Category: Support
Experience: 4 years | English: fluent

Twice Scholarship Awardee: 
-(2013) FLEX (Future Leaders' Exchange) US State Department-sponsored Exchange program for exceptional students 
-(2017) Stipendium Hungaricum Scholarship Program
GUEST SERVICE EXPERT | 01/2023 to 06/2023 
Guesty INC. - Remote
-Resolved guest complaints and discrepancies in a prompt and courteous manner.
-Responded to guest and client inquiries, complaints, and special requests to increase customer satisfaction
-Registered reservations, recorded guest information in the system, and verified details
-Maintained excellent knowledge of the property owners and their many facilities/services
-Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
-Upheld service provider policies and procedures by providing a high level of customer service
-Provided accurate information regarding local attractions, restaurants, and activities

BOOKING DESK AGENT | 06/2018 to 04/2022 
Wombat's City Hostels - Budapest, Hungary
-Helped customers create their ideal itinerary according to their demographic group, interests, and personality
-Increased and maintained quality customer service experience for guests visiting 5 hostel locations (Berlin, Vienna, Munich, London, Venice) via phone and e-mail, direct chat
-Performed professional support within the company, ensuring efficient workflow across departments
-Surpassed quarterly team goals 10+ times by partnering with colleagues to implement most efficient practices and protocols.
-Handled more than 60 group and individual reservations per shift, representing every step of guests' journey
-Handled payments for online transactions
-Reacted promptly to ad-hoc guest needs and requests

ALUMNI COORDINATOR | 06/2015 to 06/2017 
American Councils - Baku, Azerbaijan
-Organised and facilitated 40+ projects and events directed at community development, youth empowerment, health awareness, education, and leadership
-Managed a contact list of 1000+ alumni of State Department-funded education programs and facilitated projects and events with them
their positive involvement in their home communities
-Aided alumni in their initiatives and projects by guiding them through different bureaucratic processes, providing logistical support
-Helped alumni write over 50 grant proposals, build comprehensible budgets, and research alternative funding opportunities.
Eager to contribute my unique skills and genuine enthusiasm to create positive change within a dynamic team.
Position: Customer service french
Category: PHP
Experience: 0.5 years | English: fluent

French Customer service in Lodz Poland , and IT in Wroclaw
PHP, MySQL, Linux, JavaScript , microsoft ofice ,
I would like to find a compagny who will elp me to develop my carrer , and also work for a stable compagny
Position: Customer Service/Head of Sales/Business Development Manager/CEO/Operations Manager
Category: Sales
Experience: 11 years | English: fluent

Contracts over 500 000 €
Building efficient sales teams from the ground up
Successful deals closed with international customers
Have valid USA/Canada visa
CRM
Microsoft Office
Project Management
Lead generation
Conducting markets and technologies researches
Active participating in business analysis stages of the implementation projects
Developing and maintaining business process 
Sales plan realization
interesting projects, creative team of professionals, ability for self development, career growth and traveling, good salary, social and motivation package
Position: Customer service , it recruiter
Category: Support
Experience: 1 years | English: fluent

I’ve gained a lot of experience in customer service 
I have great communication skills 
My study in IT also helps my computer skills
2017-2018 
Created an online store with Wix. Sold hair and other beauty products 

2019-2020
Taught English 

2020-2021
Worked as an hr representative 
Conducted voice screening interviews 
Schedule appointments
Challenging position to help me grow my skills and increase my experience
Position: Customer Service/IT Support
Category: Support
Experience: 10 years | English: fluent

Areas of Specialization includes C#, ASP.Net Technologies,ASP.NET MVC, HTML5, JavaScript, AngularJs, Software Design Patterns, Database Designing using Microsoft SQL Server 2008, 2012, 2014, Card Management System, E-Banking and Payment Integration, On-line Payment Gateway Management(with Front End Processor(FEP) and Core Banking Application(CBA). Networks. APIs. Customer Service.

Over ten (10) years of active technical application development and support across diverse finance, education, and enterprise solutions sectors.
RESPONSIBILITIES:
• Monitor all assigned cases for customer support and update all activities on Salesforce CRM
• Analyze customer issues and develop necessary actions and ensure optimal levels of
customer satisfaction to provide appropriate support for the same
• Administer all resources and ensure delivery of product fixes within the timeframe.
• Manage all customer issues and if required escalate them to required departments.
• Assist all junior engineers in complex cases and evaluate products for customers.
• Provide support to all developers, evaluate customer designs, and recommend
procedures for optimal use of products as per guidelines.
• Perform troubleshooting on all network and application issues and recommend resolutions
to ensure better customer service.
• Manage requests from internal and external clients and resolve it through email and
phone.
• Maintain accurate customer documents and prepare reports for all issues and
resolutions.
• Oversaw all night backups, performed routine maintenance on the server, and administer all
network threats and alarms.
• Provide solutions to all customers and partners and ensure effective deployment.
• Administer all contractual obligations for clients and escalate issues if required
Position: Customer service/Logistics/Adminstrative/Account mananger
Category: Support
Experience: 4 years | English: fluent


Hello

My name is Andriy

I have experience in customer service more than 4 years
I worked in different Hotels in the Reception
2 years worked as call center manager, logistics,administration
Account manager in Pan bo consulting
Position: Customer Service & Management/Sales
Category: Support
Experience: 5 years | English: fluent

Besides being smooth with customers, I find my greatest accomplishment in being able to deliver high quality consistently. When it comes to QA - I am always with 95-100% passing rate. You know that when you hire me, you won't have to worry about quality.
I have over 4 years of experience working in customer support and sales (both online and brick & mortar), with the project management experience.

You should consider me for the job, because I am authentic, sharp-minded and a likeable person overall. A team player, who knows how to work remotely without losing motivation. 
 
As to my work experience, I've worked with 4 ticketing platforms now, like HubSpot, ServiceNow and 2 of SaaS platforms. Haven't had any issues learning either of those. I'm capable of keeping up the positive attitude throughout a multitude of calls, since it is my nature—I love helping people. And I talk with customers in a tailored way, which doesn't interfere with my sense of urgency. 
I believe that every customer related job should require at least some sales skills. 
My negotiation skills are top-notch, always personable, and I know how to present the best parts about the product in the best way possible, and should there be a flaw in a product - it is easy for me to assure the customer that we care and that we'll be working on a solution.
The QA is also important to me, because this is the main point of feedback for me, so following the procedure isn't an issue either.
My biggest expectation is a great company culture, where you aren't too distant from your colleagues.
Position: customer service manager
Category: Support
Experience: 7 years | English: upper

Dealing with force majeure situations. 24/7 customer support.
I have worked as customer success manager in B2B travel company (for example, like booking.com) for 8 years. My main responsibilities were to controll the booking from beginning till the end of business trip, chatting with hotels /flight companies, transfers etc. Work as a team leader, work with post sale issues etc. Right now i am searching for remote and partial-time employment as a customer service manager / account manager