lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support/Project coordinator/Team or PM Assistant
Category: Support
Experience: 9 years | English: fluent

Having more than 9 years of experience in customer support/client management and project coordination I successfully proved my skills in automated warehouse solutions, marketing researches and dairy packaging equipment areas. 
Among my achievements I would like to highlight the following:
  - coordination and assisting in numerous industrial projects being realised in North and East Europe during last 3 years (SSI Schaefer),
 - participation in the development and implementation of two large projects for data acquisition solutions (ACNielsen),
 - participation in implementation of technical service on-duty project for dairy industry in Ukraine and leading the project during 4 years (Elopak).
SSI Schaefer – Project Coordinator
April 2019 – present time:
 - Comprehensive administrative support in projects realisation: interaction with the involved project parties for effective maintaining project schedule and efficiency, reviewing and updating of projects data in the ERP systems on a regular basis,  participation in project meetings, expense management for proper project costs allocation, etc.,
 - Customer service: invoicing and accounts receivable management, communication with customers on project change requests, dealing with clients' claims,
 - Reporting and working with accounts.

ACNielsen - Projects coordinator in Data acquisition 
May 2018 – April 2019:
 - Participation in planning and defining project scope, resource and activity planning (including recruiting and onboarding of team members), time and cost estimation,
 - Communication with customers, presenting new features and services,
 - Reporting.

Elopak - Customer support (lead of service project)/PA to General Manager
July 2013 – April 2018:
 - Participation in implementation of technical service on-duty project: recruiting and onboarding technical staff, drafting of service contracts and further concluding agreements with customers, providing customers with presentations on new services,
 - Leading the service project during 4 years: budgeting of working hours of engineers, arranging of business trips, forecasting, KPI reporting; supporting customers with spare parts supply (full cycle from giving quotation to delivery at place) , dealing with clients' claims
- opportunity for career and personal development
 - effective applying of acquired knowledges and obtaining new skills
 - participation in business processes
Position: Customer support, project management, creative writing
Category: Other
Experience: 4 years | English: fluent

I obtained a manger position in high-volume restaurant in New York, USA. Was managing a team of 10 people and providing exquisite customer care service  for the international guests.
+ I crossed Central America from Guatemala to Panama by my self :)
Hello!
My name is Nika and I am a graduated sociologist with four years of experience managing an international team in New York, USA and two years of work experience in event industry.
I  have strong communication skills, experience with intercultural communication; understanding of multicultural environment work force specific; multitasking, details orientation, stress resistance and fast learning skills. I am fluent in English, Spanish, German and Russian and passionate about writing.
Currently I am looking for new career challenges and opportunities.
Would be happy to hear back from you!
I am looking for challenging but exciting opportunity to learn new technical skills and  ещ use them with my customer care and/or managing experience.
Position: Customer Support, Project Manager
Category: Support
Experience: 0 years | English: upper

-I closed the internship in a week, while at that time my colleagues needed up to a month for this.
- In a year, she expanded her knowledge in mathematics by 70% and entered the university, which is in the top 10 rankings WEBOMETRICS.
- Demonstrating a commitment to continuous learning and improvement, such as by attending training sessions, pursuing certifications, or taking on additional responsibilities.
I have experience working with people. I learned to understand psychology, see a person through and find an approach to everyone. I improved my communication skills. 
I also taught C ++ at the university, so I have an understanding in the IT field. 
I also have an understanding in the field of 3D modeling.
Since I have several small experiences, I have a great desire to develop in the IT field
Position: customer support, project manager, account manager
Category: Project Manager
Experience: 10 years | English: fluent

- concluded affiliate contracts with more than 20 international partners
- initialized the project related to new service` provision to the customers and completed it
- organized and managed the provision of new service by the representatives of the company
- raised the amount of provided services from 0 to more than 1000 monthly 
- solved more than 1000 customers complaints
- found more than 30 productive employees to work in a team
Last position - Deputy director / Ukrtransagent CF LLC (Kiev, Ukraine)
Main obligations:
- implementing all administrative strategies within required time-frame
- creating  bylaw and policies
- employees onboarding/transfers/ offboarding
- monitoring staff activities according to existing policies
- maintaining competency in all organization policies
- building relationship with international partners
- analyzing the quality of providing services to the customers
- solving customers complaints
- planning marketing and sales strategy 
I am good at projects coordinating, enjoy communicating with partners, clients and colleagues. My goal is to input in the development of the company where I work.
I am very sociable and result-oriented person. I love managing teams and being responsible for the achieved result. I suppose that effective communication is vital part of the working process. I enjoy taking care of the customers and paying attention to all their quires, finding solutions and responding in a prompt manner. I am strict to myself – always want to obtain the best result of my work. I do not stop studying – it is my hobby to go forward.
Position: Customer support / project manager/ account manager
Category: Support
Experience: 2 years | English: fluent


I've been performing different roles throughout my career. I've been a mediator between the production team and clients, an account manager, a QA, a sales person, and that's not all the roles I've played yet. I've had a lot of experience dealing with "difficult" customers and have skills in retention /sales. I also speak French (and lived 6 months there).
Position: Customer Support/Project Manager/Account Manager
Category: Project Manager
Experience: 4 years | English: upper


My area of ​​work was customer support. I worked for 3 years as a customer service manager (including German-speaking customers) for a German company.
My tasks included customer support by phone (service questions, answering questions about orders, and providing information about goods, delivery, and returns). Also, I was responsible for customer support on eBay and Amazon, namely chat management, handling customer inquiries, resolving disputes, providing product information, and resolving problematic situations. I also responded to customer inquiries in CRM. Part of my job was also in sales, over the phone.

I also worked for 8 months as a project manager for a German company. One of my main tasks was providing consulting also management organizational and information retrieval services. One of my essential parts of the work was a translation of technical information, edits and clarifications. I also prepared and organized information for projects. Project management, communication with implementers and clients. Ensuring that all projects are delivered on time, within the scope and within budget.
Position: Customer Support, Project Manager, Testing
Category: Support
Experience: 10 years | English: fluent


I have extensive experience in customer service and support roles, which have allowed me to develop a strong skill set in managing customer interactions and leading teams. Here is a summary of my customer service experience:
From March 2016 to March 2018, I worked as the Customer Support Department Manager at Cloudbeds cloudbeds.com SaaS compamy. In this role, I was responsible for overseeing the day-to-day operations of the support team, setting goals, managing performance, and fostering growth among the coaches. I established a culture of operational excellence, ensuring that our team consistently provided the best possible resolutions to customers while meeting our Service Level Agreements (SLAs). As the point person for any issues or concerns, I addressed support team members' needs and provided guidance during shifts. I also prepared action plans, enforced quality customer support standards, and resolved any departmental issues or problems. Additionally, I prioritized my team members' career development, learning, and general well-being by delivering frequent feedback and coaching. Managing customer escalations and engaging in creative problem-solving were also part of my responsibilities.

During my tenure at Cloudbeds, I actively participated in the interviewing and screening process of new coaches, ensuring that we brought in qualified and dedicated individuals to the team. I was also responsible for resource allocation, including managing time off, scheduling, and ensuring adequate shift coverage. I had a keen eye for identifying trends in support and strategically adjusting manpower to meet the team's needs, often collaborating with teams in other locations for joint projects and initiatives. Creating and enforcing Key Performance Indicators (KPIs) based on individual and team performance was crucial in driving productivity and success. Furthermore, I took a hands-on approach, answering escalated calls and tickets alongside my team members when needed.
I have experience as a sales assistant at Payall it's a SaasS Fintech company payall.com, where I actively engaged in cold calling and processed incoming inquiries through the website. I also utilized various strategies, such as LinkedIn and email marketing, to identify potential clients and generate leads.
In terms of sales tools, I am proficient in using sales CRMs like HubSpot and Salesforce. 
Thank you for considering my application, and I look forward to discussing my qualifications further.
Position: Customer Support, Project Officer, Admin Support
Category: Support
Experience: 2 years | English: fluent


In my current role as an Operations Officer at Shawel Consult International, I provide cross-functional team leadership, ensuring effective collaboration and project success. I excel in time management, marketing strategy, and attention to detail. Additionally, I offer administrative support and possess strong data analysis and problem-solving skills. I have also provided business development support to drive growth and expansion.

In terms of computer skills, I am proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. I have experience using project management tools such as Jira, Trello, and ClickUp. Furthermore, I am familiar with CNET-ERP for efficient enterprise resource planning.

As I continue to progress in my career, I am committed to further developing my skills in strategy development, project management, and international business. I strive for continuous improvement and remain dedicated to delivering exceptional results.

If you require any further details or have additional questions based on your CV, please let me know.
Position: customer support, QA
Category: Support
Experience: 0 years | English: upper

Analytical work with different datas.

On "Practical Testing" course learned about Requirement Testing. Learned to write Checklist, Test Cases, Bugs. Worked in Jira( with Zephyr) and Github. Had made tests in Selenium IDE.
January 2023- Finished courses "practical testing" at Softserve Academy.
2010-2023- Worked as Leading Economist at Amic Ukraine Kyiv
2008- 2010- Worked as Credit Manager at "Kalyna" credit union in Ternopil city
Position: Customer support / QA
Category: Support
Experience: 5 years | English: intermediate

•	Troubleshooting and maintenance of computer and network equipment.
•	Basic knowledge of Windows Server
•	Administering  Windows XP-Windows 10 and various software (MS/Libre/Open Office, email clients, etc.).
•	Telephone support and support via remote access applications (TightVNC, TeamViewer, AmmyyAdmin). 
•	Backup and restore data.
•	Writing manuals for new software and work with technical documentation.
•	Basic knowledge of Delphi and SQL.
•	Ability to manage people, delegate tasks and solve problems, good communication skills. 
•	I am a teamplayer who used to take responsibility and be responsible for the result.
* System and application software setup.
* Network Administration (Active Directory)
* Maintenance of computer equipment.
* Provision of electronic trust services to clients.
* Technical support/ customer care.
* Backup and restore data.
* Information security and Antivirus protection.
* Manage team of 2 people
opportunity to develop my skills; 
interesting project.
Position: Customer support, QA, 2nd line manager
Category: Support
Experience: 1 years | English: intermediate


I worked for a year in an IT company, worked as a PSP manager, did verification, looked at logs, looked for errors, and solved them. I was engaged in communication with other divisions, communicated with customers, worked in QA, but not for long
I want to try IT, QA, I learn quickly, I want development
Position: Customer support/ QA/ Customer care/ Sales manager
Category: Support
Experience: 5 years | English: fluent


WORK EXPERIENCE
Customer support specialist
Upclick
06/2017 - 03/2018, Canada
Resolving customer complaints via phone or email
Verifying account information
Canceling or upgrading customer accounts
Proving assistance with placement of orders , refunds or
exchanges
Answering questions about warranties or terms of sale
 
Customer support specialist
Aviolinx
07/2019 - Present, Ukraine
This company deals with application for airlines
Answering tickets from customers regarding technical issues
with application
Answering phone calls
Testing application, after the bugs were fixed
Set tasks in JIRA for developers according to the feedback
Position: Customer Support/QA Support
Category: Support
Experience: 5 years | English: fluent

I have managed to learn HTML, CCSS, JavaScript, and QA methodology all on my own and I'm ready to continue my learning journey
I have a vast experience in Customer Support, troubleshooting technical issues, and logging bugs in Jira. I have worked on the Editor and Velo products at Wix.com. I have also worked as an incident analyst at Luxoft.

I also have experience in a QA Support team, and manual software testing.

In addition to that, I have experience in collaborating with the Product Management and Development team. I can bring many ideas for product improvement.

My biggest strengths are a problem-solving mindset, attention to detail, and great communication skills.

I have a vast portfolio of solved cases and happy customers, and I am passionate about great customer service.
I would like to work on an interesting and growing product.
Position: Customer support/Quality control
Category: Support
Experience: 5 years | English: fluent


About 3 years working as a teacher online. 
More than 5 years working on the field of office administration
More than 5 year working in sales
Familiar with customer support and compliance (financial markets/casino)
A confident PC user
Position: Customer Support Quality Control
Category: Support
Experience: 3 years | English: fluent


As an experienced Quality Control Specialist at my current position, I know everything about customer support and how to provide it efficiently and meet all the customer's expectations. 
I am truly into the working process and do my best to encourage, motivate and involve my employees into the product development. I am easy-going, flexible and creative. Over 3.5 years experience in customer care environment.
Position: Customer Support/Quality Control
Category: Support
Experience: 4 years | English: fluent


- Support Quality Control Specialist  2019- 2020
responsibilities: monitoring department’s activities to ensure internal and external Compliance standards are met, support department’s performance, monitoring NPS,FCR, and CSR rates, creating FAQ base (both internal based on use cases as well as external one for the website), creating/conducting tests for internal  grading system, monitoring bad feedback clients.
- Sales Quality Control Specialist 2018-2019
responsibilities: monitoring department’s activities to ensure internal and external Compliance standards are met, monitoring sales agents’ performance, monitoring retention rate, conducting regular feedback sessions for sales department.
- Customer Care and Research Specialist 2017-2018
Working with bad feedbacks, onboarding clients, conducting user interviews, taking part in testing and gathering feedbacks on new products
- B2C sales representative 2015-2017

Other skills: completed course and obtained AML/BSA certificate
Position: Customer Support Quality Control Manager
Category: Support
Experience: 6 years | English: fluent


Customer Support Agent
Customer Service Representative
Customer Service Agent
Reputation Manager
Customer Quality Control Manager

Zendesk/FreshDesk/Salesforce/Shopify/Jira 

Solid experience in Customer Service, good command of English
Position: Customer Support Rep
Category: Support
Experience: 2 years | English: fluent


Apr.2019 – Jan.2021 -> Customer/technical support representative at (Nextiva Ukraine, Kiev):

- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

- Configured hardware, devices and software to set up work stations for customers.

- Provided solutions to operations issues for users of Nextiva System, working closely via phone, email, live chat with end users.

Feb.2021 – May2021 -> Lead Generation/Sales Agent at (Phase One Karma (Loio), Ukraine, Kiev):

- Took care of lead generation process using: Apollo, Leadfeeder and Linkedin Sales Navigator.
- Worked with Excel spreadsheet to keep records of customers’ information. 
- Created chats and automated bots with the help of Intercom system. 
- Held product demo meetings with clients (B2C).
- Supported customers through chats and emails by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Contacted potential customers to capitalize on sales opportunities.

May2021 - April2022 - B2B Sales Rep at (LISTEX.ONLINE, Ukraine, Kiev):
- Product demo meetings with clients (IT solution for Retail, e-commerce, supply chain). Including E-doc exchange platform. For US, EU, CA markets.
- Lead generation/ Information-gathering: Apollo and Linkedin Sales Navigator.
- Excel and Google sheet track record.
- Data and Sales reports preparation.
Position: Customer Support Rep
Category: Support
Experience: 1.5 years | English: fluent

Languages:
- Ukrainian - Native
- English - C1
- German - A2
- Russian - Fluent
General Service Rep | 5/2012-8/2021
Business Entity TSETKOVSKYI P.M.
Security company
- Installed security and other types of equipment: cameras, motion detectors, fire alarms, GPS-trackers on trucks, etc.
- Installed internet webbing of different scale on a "turn-key" basis, customized routers, according to clients liking.
- Managed to build a stable tree of Mikrotik’s with traffic
limitation, using channel, IP-Address and MAC binding.

Loan Clerk | 09/2021 - 01/2022
Title Cash Fast
Car-equity Loan Company
- Assisted borrowers in the application process of obtaining a small (up to 5000$) loan with a vehicle as a collateral.
- Determined borrower eligibility,  loan terms and conditions
- Notified loan status updates to borrowers and third parties to ensure timely completion of loan applications

Account Manager | 01/2022 - 05/2023
Ready Business Solutions
Consultant Company
- Gathered info about our future customers
- Consulted customers on a matter of investment, markets and types of ones
- Provided personalized customer service to increase customer satisfaction
- Practiced customer reviews and follow‑ups to ensure customer satisfaction, hence boosted lead generation
Making cold calls
Work as marriage agency rep
Position: Customer Support Rep
Category: Support
Experience: 6 years | English: fluent

Became the Team Lead at the age of 20
Was awarded as the best Team Lead of the Sales Department in 'Zoom Support'
Was the first agent in the support team who reached the level of the Senior Customer Support Agent
Always had a high level of FCR and QA while handling tickets
I worked as a Sales Agent and a Customer Support Rep in the company 'Zoom Support'. Worked mostly with customers from the USA, Great Britain, Canada, Europe, and Australia. In the 'Sales department' was primarily in charge of selling customers products and services of the company showing them the main benefits and advantages. In the Support department, I provided quick and efficient support in terms of helping them with their software, PCs, and MACs (e.g. activating the software, providing guides on how to work with it, running system check-ups, analyzing the condition of computers, etc.), and other various special requests related to their computers, the work of the computers or other devices;

For the other 2 years worked as a Team Lead (Supervisor) of a Sales Team. The main responsibility was connected with making a team as much efficient and result-oriented as possible. Within this period I was an organizer, a motivator, a supervisor, and a manager whose main aim was to maintain and therefore improve the results of the team by setting the goals individually for each agent and helping to reach them. Besides, in case of any issues my agents experienced with a customer, I was a Closer and handled the cases further by myself.

I also used to work in a company the name of which cannot be mentioned due to privacy reasons. The experience is equal to 2 years. The work was based on tickets handled through Zendesk where I had correspondences with multiple customers by answering their questions, providing instructions, investigating their issues, reporting them to other departments.

The last workplace was in the IT company dedicated to Online Gaming, in the Customer Support team providing customers with support and assistance based on the company’s products. Worked as a Senior Customer Support Representative.

Worked with Zendesk, Slack, Confluence, Jira, CRM, SalesForce, PeopleForce.
Would like to work in the sphere of Customer Support related to communication with English-speaking customers from all over the world.

Can work in the sphere of Sales as well; however, the work through tickets and emails is preferred.

Ready to work as a Team Lead since already have 2-year experience in it.

Can be easily taught new projects