lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support Representative, Customer support Specialist / Assistant
Category: Support
Experience: 3 years | English: upper

French C1+
Customer Support Specialist January 2020 – April 2022
Avanquest Software, Kharkiv Ukraine
• My responsibilities comprise research client's issues in a timely manner and follow up with the
customer with recommendations and action plans.
• Assisted around 250 clients every day by phone, email (Zendesk) and Live Chats (Zendesk) with
installing and activating software, solving technical issues.
• Work was related to software for editing PDF documents (PDF Suite, Expert PDF, Soda PDF),
photo and video editing and processing (Inpixio Photo Studio, Movavi Video Converter),
Antiviruses (Adaware, System Mechanic), computer drivers (Driver Updater), Backup &
Recovery (OneSafe), PC Optimisation (PC Cleaner), CAD (TurboCAD), design (Architect 3D, 3D
Arvhitect), etc;
• Additionally made the company near 25 000$ with sales by contacting customers about potential
service upgrades and new services.

Administrative assistant May 2022 - October 2022
LE PEY-MAROUAT

• Accounting support
• support employees with billing papers
Position: Customer Support Representative / Customer Support Team Lead
Category: Support
Experience: 5 years | English: fluent


I have great experience in Customer / Technical Support as well as in leading multiple teams in this area.  

Among the tasks conducted at the latest positions the following ones can be highlighted:   
- providing customer / technical support in English and German via email, chat and phone; 
- conducting various business researches; 
- processing of user questionnaires, collecting data for the website; - conducting presentations of new features to business clients; 
- collecting feedback from business client and consulting surveys; 
- developing new strategies and managing internal processes;  
- planning and calculating types and time of shifts for different teams based on the load forecast;  
- conducting business researches; 
- collecting and analyzing feedback from community and team members;  
- creating, updating and translating procedural documentation;  
- making reports on team(s) performance;  
- carrying out Quality checks;  
- reproducing, troubleshooting and reporting bugs and technical issues;  
- creating recruitment tasks, performing interviews and conducting newcomer trainings.   

Languages: English (C1); German (C1); Spanish (A2); Polish (A1); Russian (Native speaker); Ukrainian (Native speaker).  

Additional areas of expertise: huge experience of working with Google Doc Suite and Microsoft Office Suite, big experience of working with Zendesk-like ticketing system as well as Zendesk itself, working experience with Zoho and Google Analytics, basic working experience with JIRA and Trello, basic knowledge in HTML5, CSS, basic knowledge in Shopify, WordPress, basic understanding of programming, web and app development process.
I'm looking forward to new interesting projects, big and small open-minded teams not afraid of new challenges and willing to grow as a specialist to master the existing skills and to gain the new ones.

I am not ready to work evening / night / weekend shifts on a regular basis, although overtimes as such to cover company needs are not a problem to me.
Position: Customer Support Representative (English, Russian)
Category: Support
Experience: 3 years | English: fluent


I have combined 3-year work experience in customer care and tech support in companies such as Ginosi, Bolt and Joomag, which involved troubleshooting issues, complaint handling, problem-solving, guiding the client through the product, bug reporting, coming up with workarounds for yet unresolved bugs and writing Knowledge Base articles.
No calls, only livechat or ticketing.
Position: Customer support representative / German
Category: Support
Experience: 6 years | English: pre

Greeted customers in a friendly and helpful manner.
Provided high quality customer service to customers.
Handled transactions and returns in a timely manner.
Answered all questions regarding products.
Customer Service Manager
(2 роки 11 місяців)
(Телекомунікації, зв'язок):

Acknowledging and resolving customer complaints via email
Assist with placement of orders, refunds, or exchanges
Answer questions about warranties or terms of sale
(Furniture and decor, health and wellness, household items, pet care, office equipment)

Team Lead, Customer Support Agent
(3 роки)
(Телекомунікації, зв'язок):

Answer and reply to the calls from the Customers and assist them with the questions regarding orders
Training and helping new team members
Monitoring the performance of junior staff
(Auto parts)
Dedicated to identifying customer needs and delivering effective solutions to all problems. Ready to join my next team.

No calls, no night shifts
Position: Customer Support Representative (German and English)
Category: Support
Experience: 4 years | English: upper


Consultant
- 1st level support for hardware and software, in-house developments,
company-specific test software,
- Comprehensive support in the area of MS Office products
- Entry, processing, maintenance & documentation of all inquiries via
telephone / email / portal
- Management and support of a cloud solution based on own-cloud
Analyst
- Guiding the users through the functions of the company tools
- Updating the Instruction manual in English and German
- Presentation of the software to new clients/users

Company "Devellar"
Personal Assistant to Managing Director

- Assistance to the Head of Marketing in developing and executing strategy of
marketing business
- Assisting in the preparation of regularly scheduled reports
- Formatting documents, designing templates, presentations, etc.
- Answering clients' inquiries over the phone, email and live chat
- Working on retaining customers by means of finding the best individual
approach to meet clients' expectations following company's procedures and
policies

FOMOSO - Forum für Mittelost- und Südosteuropa
Intern

- Writing opinion blogs, articles & comments in German
- Conducting research and possible translations (English/ German)
- Working on a dossier project
- Cataloguing collected information & transferring it to the website (WordPress)

CDU-Fraktion im Thüringer Landtag
Intern

- Research on fundamental political themes
- Support with the organisation of a new member meeting
- Support for the organisation of a Union Scholarship Holders' Meeting
- Monitoring of political opponents
- Daily press and internet research on political issues
- Administrative work
My expectations for the future job are friendly and supporting team, flexible working hours, competitive salary.
Position: Customer support representative German/English
Category: Support
Experience: 4 years | English: upper

German — C1
English B2- C1
MS Office — Basic skills
I have already 3.5 years expirience in customer support and would like to continue to move in this direction and also to develop myself in Customer support or QA/Quality control and similar positions.
I'm not intersted to work with sales and cold calls
Position: Customer Support Representative German / English
Category: Support
Experience: 4 years | English: intermediate


2 years experience as Customer Support Specialist/ Sales manager
4 years experience in working in Germany 
Languages: German, English, Russian, Ukrainian
A lot of experience in dealing with people of different nationalities and cultures
Position: Customer support representative, html coder
Category: Support
Experience: 1 years | English: upper


I have a great experience in trading business of different kinds of products as a sales manager, customer support representative, and as a business development manager.
I have a good analytical and math skills. I’m very attentive to details, problem solver, self-organized, eager for new knowledge. I’m also a good team-player. Working with people who are great professionals really inspires me.
Position: customer support representative, incident manager
Category: Support
Experience: 4 years | English: upper


Customer Support, work with different TLDs, different domain registrars, know peculiarities of different ccTLDs. Domains/Hosting setup.
Position: Customer support representative / Junior Project Manager
Category: Support
Experience: 0 years | English: fluent


I had obtained master degree in Law and was an intern in few known law companies in Zaporizhzhia, Ukraine. After that I started to work at Zaporizhzhia International Airport as an inspector of the aviation security service. For this job I had to study and get certificates that was successfully done. I prospered at this workplace  as I am attentive to details, like "things to be done", love to communicate with a lot of super different people as it gives me the understanding of people's behaviour patterns and how to find an individual approach to each person. Sometimes I was put in the position of Chief Inspector, so I tried myself in organising and managing workflow.
I am attentive to details, persistent, like to help people, I am a supporter of the principle "solve a problem, not just get rid of symptoms", I want to learn new skills and enter IT because this field is diverse in its manifestations. I would like to start my IT career in the Customer Support field or as a Project Manager. I hope that my future experience will be full of challenges and tasks that we will go through together.
Position: Customer support representative/ Logistics dispatcher
Category: Support
Experience: 0.5 years | English: upper

Professional performance of on-duty tasks and good interaction with colleagues.
I've worked in Mega Aid Pharmacy (D&Z NETWORK) as a Logistic dispatcher from 10.05.2022 till 10.10.2022. My duties included providing helpful information, answering questions, responding to complaints, and walking customers through basic troubleshooting or setup processes inside the application. Also, I coordinated medical's deliverers along the route in New York City and monitored the
movement of goods and optimizing the fleet
using a transport management system. 
In addition, I have experience in tutoring English, writing essays, and academic works. A translator by education.
Сareer growth, honing software skills, improving foreign language skills.
Position: Customer Support Representative or else
Category: Support
Experience: 2 years | English: fluent

Created templates in Japanese for our support team.
2+ years at NDA (gambling) as a CSR with Japanese, English, Russian languages (remote position); 2 years at a Japanese Company as an interpreter (JP-RU).
Position: Customer support representative/Payments account manager
Category: Support
Experience: 5 years | English: upper

I want to emphasize that I am not looking for night shifts. I hope this preference can be taken into consideration when discussing potential work schedules or assignments.
My name is Daria and I am a dedicated and skilled Customer Support Representative with five years of proven expertise in providing exceptional customer service and resolving issues efficiently. I am proficient in utilizing a variety of communication channels, including phone, email, and live chat, to assist customers in a timely and professional manner. Comfortable with multitasking and maintaining high-quality service while managing multiple customer interactions simultaneously.

Professional Experience:
Billing Agent
Howly
08.2022 - 08.2023
1. Responded to customer inquiries via phone, email, addressing an average of 50-100 inquiries daily.
2. Handled billing inquiries, processed refunds 
3. Handled client's complaints
4. Chargeback and fraud cases management
5. Collaborated with cross-functional teams to identify recurring issues.

Payments Support Manager
Focus Media
06.2020 — 08.2022
1.Resolved issues with PSPs
2.Entered payments into database
3.Provided on time support to sales agents 
4.Coordinated all payments systems ( VISA and MasterCard processing, SEPA/SWIFT wires , crypto solutions )

Customer Care Specialist
Media we work
10.2018 — 03.2020
1.Responded to customer inquiries via phone, email, and live chat.
2.Explanation of KYC requirements and policy of the company
3.Handled complaints and issues
4.Collaborated with other departments

I am committed to leveraging my extensive experience and skills to deliver exceptional customer support and contribute to the continued success of your team.
Position: Customer support representative/QA engineer
Category: Support
Experience: 1 years | English: fluent

High level of English. A well-educated person with a strong will to work and archive results.
I'm a customer-oriented person. I have experience working as a customer support and QA engineer, attentive to details. M main tools are Intercom, Amplitude, SQL, HTML/CSS, UNIX, Web Services Testing, Postman, and API.
Team Project "Bug Tracker".
Position: Customer support representative/QA Trainee
Category: Support
Experience: 4 years | English: upper


Responsibilities:
Handling incoming customers requests and following resolving of their business needs.
Receiving customer request through chat/email/Jira
Adding/updating content on customers instances using elementary Html skills
Adding/updating customer's data for CRM systems using spreadsheets(Excel/Google
sheets)
Educating customer on proper system workflow and best practices for daily product
usage
Creating/maintaining users' guides
Escalating critical/important issues to development team, product owners or management
Creating test cases + bug reporting
Bugs fixes testing
Identifying and suggesting possible ways of Products improvements on product,
procedures and tools
Assisting in project work and project launch
I’m looking forward to being a part of a passionate team that never stops learning new things and strives for new compelling challenges.
It would be great to find opportunities to be helpful to the team and gain new technical skills in order to contribute to company's business success.
Position: Customer Support Representatives
Category: Support
Experience: 2 years | English: fluent


QA Manager:
- Reporting problems with internal systems, products, technical issues to the managers of other departments
- Assisting employees from other departments with complex cases, software-related questions and issues connected with the support department
- Technical cases management (via Jira)
- Monitoring agent performance by gathering relevant data from chat conversations and emails that affect service quality
- Creating manuals and other documented forms of explanations regarding the workflow, internal procedures and systems
- Implementing new ideas and processes to increase the efficiency of support department work routine


Customer support representative 
- Processing the requests via chat/email (FR/ENG)
- Bugs report and creation of technical cases (Jira)
- Communication with other departments


Outreach manager
I was responsible for the promotion of job-aggregator services through the establishment of a barter-based cooperation with different kinds of online resources. I was to find and mark the progress of work with the websites in the CRM system, reach out to partners by writing cover letters and form a do-do collaboration with the interested ones.
Position: Customer Support Representative/Sales Manager
Category: Support
Experience: 0 years | English: upper

As a teacher of English,maintained very positive and friendly relationships with students and their parents.Improved the skills of many students by using different techniques and making lessons interesting.
On the position of Office manager with knowledge of English, worked directly with the senior management, scheduling their meetings, flights, and other appointments on a daily basis
Communicated with 20+ company partners and clients on a daily basis.Reached out to and made deals with new office supply providers.
On the position of SMM/Sales manager increased the ammount of clients.Delievered a good service and support to all the clients. Got and maintained a great number of new customers that became a regular ones,because of the satisfaction with the very services and products.
Well-practiced in the delivery of the best possible care and assistance to clients in various fields.
Worked as a teacher of English in "Clever Land" and maintained positive student-teacher relationships and cooperated with parents on the daily basis.Combined various English teaching methods and techniques to help students improve their results.
Also worked on the position of Office manager with knowledge of English in LLC "Cerama Market". Translated all the company's documentation,communicated with foreign partners and clients,entered data about the products into the database.
I have decided to try something new for me and started my work on the position of SMM/Sales Manager in Buyer Service "Odevaemsya v USA".There I have searched the goods on USA and EU sites and completely led the page on instagram(posts,stories,direct messages).Fully accompained the customer from the moment of purchase untill receipt of the goods and ordered targeted advertising.Delievered a good service and support to all the clients.
I really do like being useful for people,provide a good services and see the result of my work. Satisfaction of the client is my goal.I believe that the customer's first impression consists of providing qualitive services,so i would like to develope myself in this area.
Position: Customer Support Representative, Sales Representative, Researcher
Category: Java
Experience: 4 years | English: upper


Data Researcher:
• Research leads, decision makers based on specific job titles from those organizations, using online information sources
• Profile leads to add extra information (e.g. company size, job title) and validate contact details • All- Proficient in MS Office suite – Word, Excel, PowerPoint, Outlook

Senior Sales Representative:
• B2C sales
• Sold additional services by recognizing opportunities to up-sell, explaining new features • Consistently met or exceeded sales quota, DPC and conversion rates
• Managed clients profiles in CRM/Salesforce

Customer Support Representative:
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; 
• Manage large amounts of incoming chats;
• Cancel or upgrade accounts;
• Assist with placement of orders, refunds, or exchanges;
Position: Customer support representative (Senior)
Category: Support
Experience: 1 years | English: fluent

Started from Junior Customer Support Specialist and in 7 months became Senior.
Have been working with bug reports, feature requests, and different additional tasks during my working period (templates editing, for example)
Moreover, took part in updating information in the knowledge base during new releases of the apps. 
Additionally, became a support buddy to other agents.
I am a Customer Support Specialist (Senior) in Helpo company. This company provides all kinds of outsourced customer service solutions in the B2B segment, tailored to specific business needs.
I used to work with customers in Front (emails and chats)guiding them through their user journey.
I strive to become a Shift Coordinator in the near future.
I don't have intentions to work in dating/adult/crypto spheres.
Position: Customer Support Representative/ service Desk technical support
Category: Support
Experience: 3 years | English: fluent


Service Desk support at Discovery Inc Johannesburg - June 2020 - November 2021
•	Provided clients with information on available upgrades and troubleshoot computer related for internal and external clients
•	Consistently met call handling goals by closing an average of 37 calls per day with an 75% call resolution ratio.
•	Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents and troubleshoot issues.
•	Administered all aspects of active directory group policy such as creating and managing end-user accounts using active directory.
•	Conducted troubleshooting to resolve IT-related and application issues for 2000+ users.
Customer support representative at Takealot Cape Town - December 2021 - June 2023
•	Handled customer requests and concerns over the ticketing system. 
•	Assisted customers with the onboarding process to allow them to gain full access to our applications.
•	Updated customers' information in the company's database. 
•	Handled application bugs and provided solutions to the users.
•	Handled customer payments and subscriptions and made sure I educate users on the payment methods accepted by the company.
•	Responded to users' reviews regarding the company's apps on Google Play Store and App Store.
Position: Customer Support representative/specialist
Category: Support
Experience: 3 years | English: fluent


I worked as a lab support at Babcock University Teaching Hospital for 3 years. 

Key Responsibilities:

1. Provided excellent customer support by addressing inquiries and providing technical assistance to researchers and lab personnel.
2. Responded promptly to customer inquiries via chat, email, and other communication channels, ensuring a positive customer experience.
3. Assisted in troubleshooting technical issues related to laboratory equipment, resolving problems efficiently and effectively.
4. Ensured compliance with safety protocols and maintained a safe working environment for all lab personnel.
5. Ensuring accurate record-keeping of patient results.
6. Provided research assistance by collecting and analyzing data.
7. Prepared and delivered patient-specific reports and presentations, ensuring clear communication of results and project status to clients.
8. Assisted in managing lab inventory, tracking consumable supplies, and ensuring timely procurement to support smooth operations.
9. Prepared and delivered clear and concise documentation and reports related to lab operations and customer support activities.
Position: Customer support representative/Success manager
Category: Support
Experience: 2 years | English: upper


Working as a customer support representative for almost 2 years, day/night shifts, chat/email, ability to type quickly and solve issues, communicate with other departments, and find appropriate information fast and correct. Work both online/in the office, have experience in communication in English and German fluently and other languages with the translator. I also speak Ukrainian(my native language) and Russian. Working with Softswiss platform, have skills working in LifeAgent, Omnidesk, Helpcrunch, Jira, Slack, Skype, and Telegram. Key skills: high KPI, fast working, ability to rephrase and communicate politely, fast finding and solving issues, grammarly correct texts.
Position: Customer Support Representative, Support Services, back office.
Category: Support
Experience: 1.5 years | English: fluent

I am a profound person with a Bachelor of Art (Economics and Sociology) degree and I recently graduated from Simon kuznets national university of Economics with a masters in business administration by specializing in management and Marketing. 
Best national service personal at stanbic bank Ghana commercial team in the year 2017.
I have a year experience in banking at Stanbic bank Ghana; over there, I was a Service support, that’s, I executed transactions and managed finances of over 50 clients. Also, had an internship period with Raviga group limited in the UK as a customer support. There, I was responding to clients via email, live chats and calls - by using intercom as a platform for internal communication with customers. I have studied business to the masters level and I am keen to learn more specifically how to manage IT projects which is a skill set I will need in future.
Gaining the skill set for managing a IT Project is what I’m looking out for.