Position: Product Owner
Category: Product Manager
Experience: 3 years | English: fluent

• Made an analysis about customer/vendor behavior and expectations and optimized cooperation between parties that increased seasonal retention of users
• Developed better options in pricing and new vectors of services for the business that increased seasonal revenue
• Co-founded a newly formed team of 6 people for improving cooperation among customers and vendors that resulted in cost savings
• Organized and optimized the departmental working processes after having analyzed the schedules and efforts made by employees
• Developed the new OKR system that resulted in exceeding the set goals
• Created a complex system of pricing for the core project of the company with dependencies on order statuses, user roles, and deadlines in order to optimize the marginal cost of products that increased the profitability of products 
• Developed new service offerings to answer demands of key customers/vendors that increased the conversion rate 
• Optimized the working conditions for vendors by having created an effective policy that had a positive impact on communication processes between stakeholders
• Pitched and implemented new schemes of cooperation with vendors in order to provide products of higher quality to our customers that decreased the refund rate
Head of Account Management/Product Owner
• Manage a team of 11+ employees in the office and customers/vendors all over the world
• Participate in the development projects (gather requirements, devise a product concept and its details, plan the work scope, prioritize the backlog, approve the prototype and design, create and accept user stories)
• Analyze results on a regular basis and conduct data collection
to manage the developing process and improve project completions 
• Continuously make user research, competitor’s analysis, collect feedback from stakeholders to incorporate features based on market demands.
• Establish new strategies for achieving better results of set targets
• Cooperate closely with Sales, Product, Marketing and Technical
Depts to sustain company mission, vision, and strategy

Deputy Head of Account Management/Product Owner 
• Worked with stakeholders to model business processes, dependencies, user journeys and build out the roadmap. 
• Wrote user stories to develop, update and support the functionality of the CRM system and other products (freelance platforms, banking systems, market places, web, and mobile apps, etc.).
• Controlled project targets attainment
• Trained new and current employees to write and present business
proposals, to negotiate all the details with clients and external partners, and to keep projects on budget and schedule moving effectively through objectives

Account Manager 
• Worked with clients/vendors from all over the globe ( payment transfers, all-round assistance, and communication)
• Monitored project completions to determine effectiveness and
predict future changes
• Successfully solved problematic situations related to teams/vendors’ performance and clients’ objections
• Controlled business targets and aligned them with individual results of team members
• Created onboarding plan and conducted trainings and presentations for the successful adaptation of new clients and team members
don't want to work in gambling/betting/dating