lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Manager / Technical Support Specialist L2
Category: Support
Experience: 6 years | English: upper

- Successfully integrated Intercom into our support system within a three-week timeframe
- Maintained a flawless user review rating of 100% satisfaction since June 2021.
- Negotiate contracts and close agreements to maximize profits
- Played a proactive role in both the development and support of the product.
- Providing a high level of customer support and providing exceptional customer service
- Analyze customer data and improve customer experience
- Handle and resolve customer requests and complaints
- Hold product demonstrations for customers
- Collaborate with the development team and troubleshoot technical issues raised by customers
- Manage communication lines between the customers and internal teams
- Recommend and implement business or process improvements
Position: Customer support manager/Technical support/Підтримка користувачів
Category: Support
Experience: 3 years | English: upper

- onboarding newcomers, proofreading/review for colleagues
- LvBS certification
- Successfully completed QA course (despite the fact that my main posion is Customer/Tech Support)
Job1 - 1 year and 2 months - Marketing Manager (part-time) / Customer support manager (part-time) —> mobile apps
Job 2 – 2 years and 5 months - Customer support manager (full time with a very flexible schedule), —> product company
Job3 - 1 year - Technical support specialist (current), —> gambling

Customer/Technical Support Manager with a demonstrated history of working in the mobile&web industries. Skilled in Helpdesk systems (Zendesk, Helpscout), Google Docs, Adobe Photoshop, Postman, Strong marketing and support professional skills

My responsibilities:

- emails/chats/slack/skype tech support
- presentation calls for customers
- testing API integrations
- troubleshooting customers’ issues
- creating video guides on Youtube
- tickets proofreading
- work closely with Sales, Support, Billing, and Technical teams
Main communication with customers via every day calls

But in general, there are no restrictions, however everything must be considered directly during the first meeting
Position: Customer support manager, travel support agent
Category: Support
Experience: 0 years | English: upper

I have developed an excellent communication and time management skills due to a series of close-knit coursework deadlines and exams during the last 4 years. Right now I can demonstrate excellent translation and interpretation skills in English, basic knowledge of German (B-1), ability to be detail-oriented and flexible
I used to balanced a consulting position in DEC education company providing education abroad programmes in Ukraine as well as work as a private tutor for students of diffent age groups for over 2 years
I am looking for a challenging, fast-paced as well as friendly work environment to utilise my creative knowledge, background, experience and develop my communication or/and translation skill-set further.
Position: Customer support manager / VIP manager
Category: Support
Experience: 8 years | English: fluent


Experienced customer support manager in iGaming industry. English speaking support. 
Online chats, tickets, emails, technical issue escalations, handling complaints, refunds, chargebacks, player retention. MGA, UKGC, Curacao regulation experience. Knowledge of this gaming related GDPRT and RG procedures
Position: Customer Support | Manual QA Engineer (trainee)
Category: QA
Experience: 3 years | English: intermediate

Education:
1) June/2022-present – self-education using online courses on Youtube, ITVDN, Prometheus, SheCodes, SkillsUp, QATestLab, Udemy, guru99.com, artoftesting.com, etc.
2) 2005-2010 – Military Institute of Telecommunications and Information Technologies 
Speciality: Information communication networks, master's degree.
1) January/2020 - April/2022 (2 yrs 4 mos) – Bitrix24, Customer Support Specialist
- consultation on the company's products, CRM system capabilities, assistance in customizing the system to the client's needs, basic technical support for current and past software releases,
- testing errors occurring when using the system, consideration of requests for new features, report issues to the product developers using Mantis bug tracking system, support of Bitrix24 partner companies;
2) March/2013 - November/2019 (6 yrs 9 mos) – Kyivstar, Corporate Business Support Specialist
- sales of telecommunication and corporate services, and further servicing of B2B clients,
- preparation and verification of the necessary documents (contracts, annexes, additional agreements, invoices) according to the instructions and procedures of the company;
3) September/2010 - February/2013 (2 yrs 6 mos) – Ukrtelecom, Customer Service Specialist;
4) June/2007 - June/2010 (3 yrs) – Call Center Operator
Position: Customer Support/Manual Testing
Category: Support
Experience: 3 years | English: upper

As Translator and Interpreter in a marriage agency, clients preferred to book me as their interpreter even if there were others available.
As Social Media Manager in Golden Moon Night Club, better timing of posting and better targeting have improved the company's sales on weekends and events.
Six months in a marriage agency as translator and interpreter (Interpreted for clients from different countries of Europe live and via text).
1 year in Fresh n'Go company as a retail sales consultant (Worked on improving positive customer experience, taught newcomers and helped them improve their skills). 1 year as storage administrator/junior shift manager (assisted with weekly schedule, adjusting for employee requests, expected customer trafc, and budget, replaced junior colleagues if needed.)
1 year in Golden Moon Night Club as social media manager (Using social media marketing tools to create and maintain the company’s brand, interacting with customers via the company’s social media accounts.)
1 year as Brokerage Associate (Assisted customers in making profitable and safe investments, verified authenticity of all documents submitted by customers, educated customers about trades, risk, and suitable investment prospects)
Availability of work, preferably intellectual.
Position: Customer Support, Marketing, Recruitment,Human Resources
Category: Support
Experience: 7 years | English: fluent

Responded to all queries in a timeous manner
Resolved all queries successfully.
I have worked as a customer support clerk for over a year .l used CRM software such as Zendesk and Freshdesk.l am highly proficient with Microsoft word and excel.l also possess sales experience.l also human resources and recruitment as well as sales and marketing experience.
Position: Customer support menager
Category: Support
Experience: 0 years | English: pre


Hightly motivated customer support specialist with four years experience, seeking to improve customers experience. Assisted order throw multiplay temporary  jobs and seasonal jobs in customer service, conflict resolutio, team motivation and scheduling. Driving to focus on singular business and maximize and efficiency, time menegements, and employee health. Eager to join a new great team of professionals.
Position: Customer support (night shifts)
Category: Support
Experience: 3 years | English: upper


Abilities:
1. Customer support via e-mail and chats.
1. Practical experience in developing online partners.
2. Technical support of existing customers.
3. SDLC, technical background in computer networks.
4. A bit QA manual testing.

Job Experience:
1. Worked as a technical support in Internet Service Provider for a year.
2. Worked as a support in call center in EDI. (electronic data interchange in retail).
3. Worked in CPA. (affiliate marketing).
4. Worked as Tier 2 Technical Support at a one of a global leading CFD and stock trading financial group.
Position: Customer support (non-technical)
Category: Support
Experience: 5 years | English: fluent

Building a well-coordinated work of many processes, achieving significant results in negotiations with partners for collaboration and integration, writing a large number of manuals necessary for use by team members and customers, etc.
Customer support L1/L2. Processing all requests from users. Distribution of requests by departments, control of request processing at all stages, responses to users. Customer feedback through the ticket system, e-mails, social networks. Correspondence with partners and clients. Settlement of difficult situations, problematic requests, and payment queries.
Position: Customer Support/Office Manager
Category: Support
Experience: 1 years | English: intermediate


• Telephone Operator (Nov 2019 - Nov 2020) - I solved and eliminated technical problems with the client's television.
• Team lead (Dec 2020 - Dec 2021) - The team of operators was 15-20 people. I helped each operator develop their skills in the field of customer service. I also monitored the fulfillment of the set goals of my team and each operator personally.
• Trainer (Dec 2021 - Mar 2022) - I conducted training for new candidates for the position of call center operator. In addition, I created new training programs for current staff and worked individually with each operator.
Position: Customer Support/Operations Manager
Category: Other
Experience: 11 years | English: fluent


- Fluent English
- 6+ years of experience fo taking care of customers' requests
- 10+ years of experience in working within international companies
- Expertise in providing full contractual support to the company 
- Good negotiation skills
- Patience, attention to details
I'm looking for a job in an international environment, within a strong professional team, with competent management and a good salary.
Position: Customer Support/Operation Speacialist
Category: Support
Experience: 1.5 years | English: upper


Summary of Qualifications:

5 years of experience as an English Translator
4 years of experience in Operations
2 years of experience in Customer Support

My areas of expertise and passions are customer support, staff training, workflow control and analysis, project management and research. In addition to being my passions, these skills are the foundation for any position.

As an operation specialist at Bolt I have learned more about data analysis, gained experience in research, project management, took part in small and big projects (Bolt scooters testing, car branding, loyalty programs). I hope my experience and skills will launch your company forward.

In my prior roles as a Customer Service Representative at Wild Tornado and Operation Specialist at Bolt, I gained extensive experience across several facets of customer service including:

- Managing sensitive customer information
- Providing personalized support
- Delivering a great customer experience
- Customer retention

Among my peers, I’m known for being compassionate, approachable, personable, patient, and driven. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences.
Position: Customer Support Operator L1 (non-technical)
Category: Support
Experience: 3 years | English: intermediate

Successful resolution of conflict situations, processing of negative feedback. Create template answers to frequently asked questions to quickly respond to users.
Customer support L1. 
Processing requests from users. 
Distribution of requests by departments, responses to users.
Customer feedback through the ticket system and e-mails. 
Correspondence with users. 
Verification.
I like the work in technical support, so I would like to develop in this area. From the company I would like good working conditions, competitive wages, paid sick leave and leave, a normal work schedule, as well as a friendly team.
I prefer working with the CIS countries. Preferably chats.
Position: Customer Support or another position
Category: Support
Experience: 2 years | English: fluent

Higher education, KNEU — marketing.
Experience as a technical support specialist, chatter, news editor, community manager, journalist, content manager in cryptocurrency and NFT projects (including English-language ones). 
Expertise in all major areas of crypto: DeFi, NFT, trading, P2E (over 7 years). Professional trader, I know TA.  Can program indicators on Pinescript. Premium account on TradingView since its creation. 
Junior Frontend Developer (HTML, CSS, Javascript, React). Can make up sites. 
Extensive experience with Twitter, Discord, Telegram channels on Crypto-currency and NFT subjects (including English channels). 
Community support, recruiting new members, analysing comments, managing and creating discussions to maintain active communication.
Experience in promoting Twitter, Instagram and Telegram channels.
Professional journalist, newsreader, chatter. Highly rated publications in leading media.
English written — fluent. Experience in translating complex texts on cryptocurrency (including NFT) topics.
I have user experience of different cryptocurrencies.
Experience in writing texts of different stylistics. 
Knowledge of Power BI. Knowledge of UX\UI, Figma, Tilda. Made websites including online shops.
Will work 7 days a week if necessary.                              
Constantly online and in touch.
Attentiveness, perseverance, the ability to work with large amounts of information.
Quite high intellect, analytical thinking, quick learner, creativity, resourcefulness.
Main responsibilities as a support agent:
- Communicating with customers and partners through calls, chats, emails and messages;
- Prompt processing of orders, requests and resolving customer queries;
- Providing feedback on the effectiveness of the customer service process;
- Ensuring customer satisfaction and providing professional customer support.
Part-time work is desirable. 
Work related to written English is also desirable.
Almost fluent in written English (extensive experience in English language projects), but only B1 conversational.
Position: Customer Support/ORM Manager
Category: Support
Experience: 3 years | English: upper

I know English, Polish, Ukrainian and Russian languages.
I'm having more than 7 years of customer service in different fields.
Almost 3 years I'm working as a customer support/ORM manager in IT company. Few times I was an employee of the month. I'm ready to develop my skills and open for work:)
Position: Customer support or service manager
Category: Support
Experience: 3 years | English: intermediate

Helped with company development. When I started to work there were 2 employees and 1 office, and when I fired after 3,2 years working, there were 3 offices and 7 employees, who were taught by me.
Customer Service Manager, Account manager
from 04.2018 to 06.2021 (3,2 years)
Docservis (Translation agency)
1. Customer support: receiving and processing orders (verbally and in writing).
2. Training of employees with 0 experience to full independence in their work.
3. Communication with translators, notaries, couriers, representatives of the Ministries.
4. Accounting for expenses (cash / non-cash), detailed reporting on orders.
5. Organization of documents - billing 1C, payment control, preparing and sending documents (acts).
6. Communication with foreign clients (verbally and in writing).
7.Managing the work of couriers, making routes.
8. Proofreading, page makeup, interior design documents, texts.
9. Systematization and optimization of internal processes and databases.
10. Purchase of the office necessary for the work (products, office supplies).
Junior account manager
from 07.2016 to 01.2018 (1,5 years)
TERRA Advertising Group, Kyiv (Advertising agency - souvenir, printing products, organization of events, advertising structures, design)
1. Communication with contractors and some of customers (verbally and in writing).
2. Briefing of contractors or product managers on the proposal / calculation of the necessary elements for the proposal to the client.
3. Development of proposals for clients in Excel and PowerPoint.
4. Calculation of event budgets for the client, preparation of internal project budgets and compliance with them.
5. Search for locations for events and communication with their representatives.
6. Organization of document flow for the project (Agreements, invoices, applications, acts).
7. Selection of personnel and contractors for the project (host, DJ, hostess).
8. Project execution control
9. Maintaining CRM system Megaplan, Trello.
10. Execution of all related work instructions of the direct supervisor.
Ability to self-development and career growth.
Position: Customer support/other
Category: Support
Experience: 3 years | English: upper


Since 2013 worked as a freelance translator (English-Ukrainian, English-Russian) and a contractor for translation agencies. Completed a multitude of projects, including translations of papers on bridge-building technologies, legal contracts, agreements, medical documentation and personal correspondence.  Have 3 years of experience in telemarketing and customer support, as well as 6 months in data analysis (lost the position due to war in Ukraine, currently relocated to Netherlands)
Position: Customer Support/Other/ HR
Category: Other
Experience: 3 years | English: upper


I had 3-years of experience in medical billing. I provided full-cycle support and communication between medical insurance, patients, and doctors. 

During the term of work, I optimized the process of insurance verification. This avoided mistakes and increased revenue by 30%. At the same time, I was looking for employees, conducting interviews, and training new employees. Completely trained about 20 employees from scratch.

I am an enterprising, proactive and self-motivated person who is looking for a new field for my professional and personal development.

I learn quickly and never break deadlines :)
Position: Customer Support, Partnership Manager, Content manager
Category: Support
Experience: 10 years | English: upper

Partnerships building with events organizers (established
a partnership with more than 150 event organizers worldwide).
Was responsible for getting tickets to international conferences for my team worldwide. (During my work 85% of tickets were getting for free as a part of my partnership work with partners).
Preparation and sending a weekly newsletter (40+K email database)
Had an offer from past employers to back to the company
1,5+ years experience in customer support
Communicating with customers about their experiences with a product
Work with questions and feedback

3-year experience in a startup studio
Worked on the USA projects in the sphere of Blockchain, Real Estate, and Cannabis
Support of the organization events roadshow (finding
and booking tickets for different conferences, making reports, logistics support)
Establishing and maintaining media partnerships with events organizers from different countries
Managing an affiliate program with partners
Work with admin panel/database
Business correspondence with representatives of foreign countries via email
Publication of articles and press releases, social media posts
Preparation of a weekly newsletter
Outreach

5 years experience in Visa Application Center (Poland and Lithuania)
Processing and checking documentation, working with
biometric data, work with feedback from customer

Experience working remotely (2 years +)
Experience in copywriting
Experience working with an international team
Finished a course "The Fundamentals of Software Testing", gained basic knowledge and experience in testing
software and creating of bug reports
Ideally, I would be glad to work with creative products, startup projects (in the field of art, music, travel industry, education, etc).
I value the positive atmosphere in the company with less bureaucracy but more opportunity for development
Ready to relocate (preferably Lviv)
Not open to positions with night shifts.
No calls preferably
Position: Customer Support Polish
Category: Support
Experience: 3 years | English: intermediate


Support Specialist
- Responding to customer email and requests;
- Consultation of new clients on updates, discounts, payment methods;
- Building a landing page for online events;
- Support for existing customers;
- Working on administrative tasks as problem analyses, accounting issues.
Position: Customer Support / Pre-sales / SME
Category: Support
Experience: 2 years | English: fluent

Can handle all types of customers, quickly adapting to sudden changes in the workflow and deadlines. Gained ability to work under high pressure.
Decent knowledge of domains, hosting, etc. Has experience in providing L1/L2 customer support services in English, has also worked as a SME and trainer.  Constant multitasking, troubleshooting several different problems, for different clients, at the same time.
Currently looking for a new experience
Position: Customer support ,product management
Category: Support
Experience: 1 years | English: upper


I was working as a account manager,as a administrator,and as a product/sales manager,it the works in which I’m think I good.Now I’m looking for a part time job in good positive companies.In all my works I was a big part of working processes.I am working as a account manager for beauty salon in LA
Position: Customer Support, Product Support
Category: Support
Experience: 4 years | English: upper

I started as the low-level support, but after half a year, my teammates know that they can count on me if any help is needed.
I have an experience in big project implementation for Retail which is based on databases and API requests. As well I have several calls with the EU customers each week. Working with the Zendesk for last two years as the 2nd 3rd line support with the communications to the product team. The current products I'm working with are Cloud products and on-premise installation. For now, I'm an expert, so my teammates ask me for help if they have complicated questions. I wish to become a QA manager or a team lead for the support team.
Position: Customer Support/ Project Coordination
Category: Support
Experience: 10 years | English: upper


Overall, 11 years of experience in IT. 
•	2+ years in Change Manager role. Transferring CM Process from mailed documents to ServiceNow ITSM tool. Taking ownership of all client's related changes, coordinating with resolution parties, and establishing effective communication between stakeholders and Dev Team. Established standard CM process to all supporting Teams. As a part of Continues Service Improvement Process added visibility of the changes implementation and increased overall change success rate up to 97% . Aimed at ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. 
•	Less than a year of experience in Staffing Coordination (as a member of Workforce Planning and Management department), coordination of staffing processes 
•	7+ years in L1/L2 support at EPAM (internal (mainly) and customer support), overall 2+ years in team coordination and resource management using ITSM , ITIL practices in my work. Work efficiently without supervision and able to coordinate/lead distributed teams.
Night shifts are not allowed
Position: customer support, project coordination, project management
Category: Other
Experience: 3 years | English: upper


Customer-oriented Project Manager with hands-on experience in Quality Assurance and Customer Support as well as a PhD Degree in Psychology. 
Managed web projects: from simple landing sites on WordPress to big custom CRM's for HR, gamification and marketing needs. Educated in the theory of software testing and have hands-on practical experience. Worked with Win7, Win10, macOS, Ubuntu, Android 5.5+, and iOS. Extensive experience in written and verbal communication with a wide variety of people (language, culture, occupation, age etc.).
no sales or lead generation departments