lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Support
Experience: 5 years | English: intermediate


Administrative assistant with about 5 years of experience in the construction industry. During my professional experience, I have always understood and covered my role in an extremely flexible way, always showing myself very willing to carry out activities even if not strictly related to my job, but which I was still required to perform.
I am characteristically inclined to develop good relationships and always maintain a positive approach towards the entire work team, corporate stakeholders and customers.
I am not afraid of work challenges and I always put maximum effort into the work activities that I am required to perform
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


Apart from the internships for Automation engineering and Instrumentation control, I have worked as a customer support/server administrator for an NFT Project called Zoothereum for 1 year and looking for a similar or same position.
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent


As a customer support agent I:
- managed calls, emails and chats in English; 
- dealt with refund requests (collected all the necessary information about the transaction and decided on issuing the refund or declining the request); 
- resolved customers' technical, behaviour and payment issues;
- checked customers' chats on the website for Terms&Conditions violation and took appropriate actions;
- worked with VIP customers and assisted them via WhatsApp and personal email; 
- returned inactive VIP customers back to the website; 
- improved the workflow of the Support Department; 
- evaluated my fellow support agents; 
- communicated with partner company's representatives via emails (B2B).

My first work experience was as a translator at The National Scientific Medical Library of Ukraine. I translated medical prescriptions and other documentation from English to Ukrainian and vice versa for pharmaceutical companies.
Looking for a job with a stable schedule Monday-Friday.
Preferably without communicating with customers on the phone.
Position: Customer Support
Category: Node.js
Experience: 3 years | English: pre


As a Customer Support Specialist with 3 years of experience I have successfully recruited and maintained relationships with 30+ clients daily, ensuring their needs were met with high level of satisfacton. Also I have collaborated with local and international partners to provide comprehensive solutions, enhancing the company’s market presence and profitability, efficiently handled administrative tasks, data entry with fast and accurate typing skills, demosnstrated exceptional problem-solving abilities by resolving customer inquiries,complaints and issues promptly and professionally.
Position: Customer Support
Category: Support
Experience: 0 years | English: fluent


Asana Limited— Business Development Intern                                                                                             JAN. 2023 - APR. 2023                                      
Developed advertising collateral and sales presentations in collaboration with teammates.
Generated sales from targeted accounts within the client base.
Addressed client concerns and recommended appropriate changes to supervisors.
Built and nurtured business relationships with customers and local organizations.
Prepared reports and targeted lists for upper management.
Supported client acquisition through collaboration with sales and marketing departments.
Provided personalized product and service suggestions based on customer needs.

Chuk’s Divine Computer Center —  Volunteering Programming Tutor/ Junior IT Recruiter		  	  Nov. 2021 - Oct. 2022
Developed and maintained customer and supplier relationships through account development.
Cross-trained employees to maximize team agility and performance.
Resolved staff conflicts by actively listening to concerns and finding a middle ground.
Monitored daily activities, mentored team members, and promoted high performance.
Conducted equipment maintenance training and skill development exercises.
Evaluated employee performance and provided constructive feedback.
Implemented strategies to reduce waste and achieve sales and profit targets.
Led employee recruitment, interviews, and mentoring program.
Ensured operational excellence by organizing and overseeing assignments.

Outsource Global Nig. Ltd. — Customer Support Specialist(Remote)                                                           Mar. 2020 - Sept. 2021                                      
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained an ethical and positive working environment to reduce turnover and promote high retention rates.
Established and cultivated solid business relationships with new or existing customers.
Resolved customer issues quickly to close deals and boost client satisfaction.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent


As a Trainee Manual QA:
I was responsible for updates/creation of testing documentation,  design and execution of manual tests, regression testing. I’ve acquired hands-on experience working with such tools as Postman, Jira, Dev tools, etc. The best takeaway from this internship was the practical appliance of my theoretical knowledge in QA and SDLC as a whole. 

As a compliance officer:
I have worked in AML team of the Compliance department, where my primary duty was to monitor the financial activities of already onboarded clients. I am also a confident user of compliance tools and have used them daily:
- Reactor/KYT (Chainalysis) – to track financial activities through the blockchain and react accordingly to suspicious ones.Ú
- Emailage/Bridger (LexisNexis) – to check the clients through various databases and to ensure fraud risk prevention/identify high-risk entities.
I got accustomed to documentation monitoring and working with the clients through a CRM to complete the necessary KYC.

As a musician:
My immediate responsibility was to perform shows, but it also demanded having excellent communication skills to engage the audience aside from just performing, so that I could ensure complete satisfaction from a provided product and company overall.
I'll be glad to work in a team where the result is appreciated and I can be sure that everyone cares about the product.
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent

In my current position I have managed to increase the revenue by delivering virtual meetings of high complexity. 
In regards to my personal development I have improved my knowledge of the events specification, leadership and organizational skills.
A specialist with about 5 years of experience in the customer success field;
- fluency in English both orally and in writing with excellent communication skills;
- good background in linguistics and project management, with strong attention to
detail and superior organizational skills;
- good knowledge of Spanish.

At my previous job as a customer support specialist, I was responsible for:
- assisting clients with any questions they have about our software via emails / over the phone;
- providing tutorials for the customers on how the system works;
- creating tutorials;
- helping customers to apply changes in their accounts;
- referring customers to other departments if needed;
- dealing with difficult and VIP customers. 

At my current job I am responsible for:
- supporting online conferences and meetings;
- filling client platform with branded content;
- helping customers to create and finalize video presentations;
- supporting backend video infrastructure involved in the delivery of Videoconferencing MCUs (5300, 4500);
- working as a livestream specialist (using Knovio, OBS);
- moderating interactive meetings; 
- leading a team of 4 people;
- managing and overseeing virtual events of different complexity.
I have a great capacity for teamwork, organization, and mastering technical skills, so would consider both technical job and job where the communication skills are of top priority.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


At remote working in a food company from EU accepted and processed orders, found and fixed issues on company's website and on fulfillments of orders.
Business models used by the company were B2B & B2C. Languages used for communication with clients were English, Polish, Ukrainian and russian.
During the company's rebranding and launching a new website I helped clients to adapt to changes and improve experience with unfamiliar format of communication.
At the beginning of my path in the company played a highly specialized role in Support Team but at the end my responsibilities were managing ST, content making and managing product delivery.
I'd like to work for a company which will give me a space for using and improving my communication, management and multitasking skills.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: pre


At the moment I have been working in a customer support company for about 1.5 years. Responsibilities include assisting clients by mail, phone calls. 
Resolution of conflict situations.
Also have experience in managing and coaching a team of employees.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper

Passed online courses for HTML and CSS at CodeCadamy.
Billing Manager / Department Accounting Quickbooks at Transact First since May 2023

Customer Support in Domains Team at Namecheap (Zone3000 in Ukraine) for 2 years.

Moderator for the eToro website in Ninecor for 3 months (unfortunately, the company shut down because of some financial problems).

Data verefication specialist at InfuseUa for 3 months.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


Carcas IF

- Plan and execute events: create
an event from start to finish
- Manage event budget
- Look for and negotiate events'
location
- Organize pre-event marketing
through social media
- Act as a master of ceremonies:
introduce guests to an audience,
interact directly with visitors
- Perform guitar and vocal
accompaniment for organized
events.

Ivano-Frankivsk National
Technical University of Oil and
Gas

- Create pre-event marketing
information for social media:
  - Text editing
  - Photo editing
  - Video editing
- Organize events for students and
university officials
- Communicate with students on a
regular basis
- Help resolve students' inquiries
and provide prompt and accurate
information
- Act as a master of ceremonies for
university events
- Perform guitar and vocal
accompaniment for university
events
- Design and manage travel
itineraries for student groups:
activities, travel plans and route
- Contributed to the filming and
production of video content
showcasing student life on campus
for galtv.if.ua
Position: Customer Support
Category: Support
Experience: 11 years | English: fluent


• clients' support (e-mail and phone conversations, sending ticket reports, invoicing, deliveries, response to inquiries);
• cooperation with foreign suppliers (order placement, stock replenishment, arranging documents for import)
• agreements' administration SLA/OLA (editing, negotiating terms and revisions, arranging signing, filing, fulfilment control);
• work on HUB KPI reports, editing documents, making translations;
• work in different portals: Open Ears, CWA, Salesforce, Service Cloud, SAX regarding creation of customers’ projects, editing data, reports;
• work in ITS ticket system, regarding creating and editing data for  IT services supplied by the company and for the tickets received from the customers.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


Coffee Shop Attendant in a cafe "Everyday Coffee"
-Taking customers' orders
-Operating cash register
-Serving meals and beverages
-Providing high-level customer support
Courier in UberEats
-Orders delivery
-Customer service
-Communication with the restaurants staff.
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent


•	Cold-called people with CRM like Hubspot and Salesforce to sell products.
•	Answered incoming calls from prospective customers.
•	Used scripts to provide information about the product’s features, prices, etc.
•	Persuaded the customers to buy by demonstrating how merchandise or services meet their needs
•	Completes special projects by organizing and coordinating information and requirements.
•	Planning, arranging, and meeting schedules; monitoring results.
•	Provides historical reference by developing and utilizing filing and retrieval systems.
•	Built credibility with partners and customers while professionally resolving all complaints and correspondence.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper

- Good spoken English with an American accent;
- High level of self-discipline. Productivity is equally high both in a team and at individual work;
- Bachelor's degree in English philology;
-  Increment of customers' satisfaction rate within a specific department;
- Significant reduction of negative feedbacks;
- Personalized approach to each customer, thanks to which I managed to return a few of our top partners to cooperation;
Communication and issue-resolution with English-speaking customers worldwide via live chats, messages in the CRM system, emails and orally via phone calls.

Related responsibilities, other than direct communication with customers:
- Processing on-hold orders;
- Making Loyalty \ Cold Calls;
- Processing Late Orders;
- Verifying customers' payment information;
- Order management within admin system from the moment of order placement to full completion;
- Partially processing sales chats and calls;
- Discounts provision, decision-making regarding special offers and personal ordering conditions;
- Consultation of new potential clients, etc.
Position: Customer Support
Category: Support
Experience: 1 years | English: intermediate


- Communication with customers in chats, email
- Experience with Jira, Confluence
- Diagnostics of problems received from customers
- Work with Grafana 
- Sales research;
- Ability to work efficiently both independently and with a team
- Ability to multitask
- Ability to work night shifts
- Stress-resilience
- Great attention to detail
- Ability to work remotely
- Experience with both Mac and Windows OS

I am proactive, self-motivated and ready to learn and develop
Position: Customer Support
Category: Support
Experience: 3 years | English: upper


Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

In 2018-2021 , I worked as Customer Support Representative.Was committed to provide exceptional customer support service to ensure customer loyalty and increase satisfaction. 
My responsibilities included:  
- Upholding quality control policies and procedures to increase customer satisfaction
- Providing outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
-Improving customer service wait times to mitigate complaints
- De-escalating problematic customer concerns, maintaining calm, friendly demeanor
 - Working with CRM and client database.
  - Interacting with other teams.

Also I have an experience as Account manager in small start up company . 
My general responsibilities :
- Assessing and increasing quality of service by monitoring employee and customer interactions
- Entering new customer information into a software
- Update and maintain customer information
- Starting and maintaining long-term relationships with a client

I am excited to bring my knowledge of maintaining solid customer relationships by handling questions and concerns with speed and professionalism. However, my support manager experience helped me excel in my communication and teamwork skills. My belief is getting a project finished efficiently is accomplished through the use of teamwork and coordination.
Position: Customer Support
Category: Technical Writing
Experience: 0 years | English: upper


Consultation and support of clients from application to the final product.
Account manager
Handling of customer inquiries.
Introduction to the company's services over the phone.
Work with documents.
Registration of clients at the visa application center.
Ability to multi-task.
Position: Customer Support
Category: Support
Experience: 1 years | English: basic

- Achieved high customer satisfaction ratings by consistently providing excellent customer service and resolving customer issues in a timely and effective manner.
- Successfully met or exceeded performance targets, such as call volume, call handling time, demonstrating strong work ethic and a results-driven approach.
- Mentored and trained new call center agents, contributing to a positive team culture and helping to improve overall performance and results.
- Recognized for outstanding customer service, demonstrating a commitment to excellence and a strong work ethic.
- Collaborated with other departments or teams to resolve complex customer issues, demonstrating strong teamwork skills and a dedication to finding effective solutions.
- Received positive feedback from customers, colleagues, or supervisors, indicating a strong ability to communicate effectively and build positive relationships with others.
Content Manager, Krosonavtik online store, Kiev
May 2022 - now
- Product placement on advertising sites and social networks;
- Selection of photos, making descriptions and actualization of information;
- Interaction with customers and suppliers in social networks and messengers;
- Tracking the status of invoices, identifying the causes of non-delivery or rejection of
goods;
- Entering information on open bills in the database.
Delivery Approval operator, BestCall, Chernigov
July 2021 - February 2022.
- Tracking status of bills of lading, moving shipments;
- Communication with customers and employees of other departments;
- Coordinating with the client of the date and time of receipt of the order;
- Identifying and resolving problems related to the receipt of the order;
- Adjusting and making changes to CRM.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

- Changed the system for calculating guest seating and service at large events
- Helped to implement a new system of special offers in the bar, which had a positive impact on the average check
CONTESSA HOTELS AND SPAS LTD, Liverpool (Hospitality industry)
- Worked with high-level clients
- Was using a special approach to each guest
- Worked under stressful conditions and quickly adapted to changes
- Solved problems in the team and in the work itself 
- Worked in a constant mode of multitasking
- Ran internship for new employees.
- Professional development opportunities
- Collaboration with other teams 
- Open communication channels and frequent feedback from my future manager or TL
- Opportunity to impact company strategy and be a part of a new, interesting projects
Position: Customer Support
Category: Support
Experience: 8 years | English: upper


Currently, I am interested only in fully remote and part-time jobs.

From September 2019 till now I am working at the position of Junior L1 Technical Support Engineer in the Healthcare project.
Responsibilities:
- Working with incoming tickets;
- Assisting and helping clients in resolving their issues;
- Participating in crisis situations for supported applications working with IT teams, which involves complex technical hardware or software problems.
Partly I am involved in the QA process and preparing technical documentation for the project.

From January 2019 till August 2019 - I worked remotely as an administrator in the British company, which provides House Share accommodation in London.

From December 2018 till April 2019 - I used to work at the position of Customer support.

From March 2018 till December 2018 - I worked in Tbilisi, in Travel Agency as a tour operator.

From April 2017 till March 2018 - I worked in travel agency 

From May 2016 till April 2017 - I was working in a travel agency as a travel manager.

From July 2013 till October 2014 - I was working at USA Logistic Company as a Business Process Operator, where I was processing internal shipping documentation using the following software: Citrix and On-Base. 

My whole experience taught me how to work with documents, to keep up with high standards set by the employer, communicate with clients, work as quickly as possible, to solve problems that arise during work. Also, I gained organizational skills that I received in the process of working on MICE projects.

I know 4 languages:
- English
- Russian
- Ukrainian 
- Georgian
I'm trying myself as a graphic designer because I like to learn new programs, services, scope.

I can easily work with: Microsoft Office, Redmine, Citrix, On-Base, Tina, Titbit, Amadeus, ContenInn, GTA, LCI, Dotw, etc.
I will accept all kinds of jobs, except for doing calls.
Gladly will do the job connected with collecting information, prepare database, documentation processing

Please note that I'm interested only in Fully remote positions and without Private entrepreneurship registration.
Part-time jobs will also work for me.
Position: Customer Support
Category: Support
Experience: 8 years | English: upper


Customer Service experience:
- “Ciklum” 19.04.2021 –
Customer Support Representative
Customer support responsibilities, via email and live chats.
- “Stone Cargo” 03.09.2020 – 16.03.2021
Tracker and Customer Support
As a part of our brokers’ support team was tracking the loads/freights to their final destination (on the USA market), regular communication (via the phone and email) with shippers, carriers and Amazon representatives; creating and adjusting Amazon appointments.
- “Keepit” 13.01 – 08.05.2020
   accounts creation and modification regarding cloud-to-cloud data storage; providing 
   customer support via email
- “Sky-Tours.com” 27.05 – 01.10.2019
   freelance position, home based, providing customer support (in English) via live chats, 
   email and phone calls (Skype)
- “Runway” BPO 13.11.2017 – 08.04.2019
   providing services for Norwegian Airlines over the phone and live chat, booking and 
   rebooking tickets
- “Intersono” Medical Clinic, May – September, 2017 
   negotiations with different clinics, organization and performing 
   transportation of human embryos to Israel, Macedonia, Russia 
   and Ukraine.
- “Austrian Airlines” 18.11.2013 — 30.10.2015 
   rebooking passengers in cases of flight irregularities and 
   handling baggage and service claims with passengers via email 
   (in English)
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


Customer Service Representative | Customer Support Engineer | Customer Support Consultant

Experienced Customer Service Representative with a track record of providing quality care for ultimate customer satisfaction. Skilled in major customer service software and conflict resolution. Proven ability to establish and maintain excellent communication and relationships with clients.