lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support representative
Category: Support
Experience: 2 years | English: fluent

Created Blog with Thematic Articles: Developed and launched a company blog focused on providing content and resources for customers. The blog garnered significant readership, increasing website traffic and engagement.

Promoted the Idea of Developing Social Media: Recognized the importance of social media in reaching a wider audience. Presented the benefits and strategies for developing social media platforms to drive brand awareness and customer engagement.
Customer Support Manager and Sales Manager with 2 years of experience. I am open to change and constantly seeking opportunities for self-improvement.

As a sales manager:

1. Provided customers with information about our products in compliance with company regulations.

2. Presented products through emails, live chats, and phone calls.

3. Developed strategies to enhance the product's recognition in the market.

4. Assisted clients with questions and issues during initial stages of cooperation with the company.

5. Managed the client base and attracted new customers for future collaborations.

6. Oversaw customer care service, sales administration, and records management.

7. Utilized Excel spreadsheets and communicated relevant information to other departments.

As a Customer support:

1. Delivered high-quality support service to customers on Etsy and Shopify platforms through various communication channels, including emails, live chat, and calls.

2. Proactively sought efficient resolutions to customers' issues and inquiries

3. Demonstrated proficiency in processing invoices, contributing to the smooth and seamless transaction process for customers.

4. Maintained up-to-date knowledge of Etsy and Shopify policies, guidelines, and platform features to provide accurate and relevant assistance to customers.

5. Successfully handled customer escalations to ensure long-lasting customer satisfaction.

6. Collaborated with cross-functional teams to address complex issues, suggesting improvements to enhance the overall customer experience.
Position: Customer support representative
Category: Support
Experience: 4 years | English: upper

- Created and maintained the knowledgebase, email and chat templates for cryptocurrency exchange project
- Trained 3 new employees
Customer Support Manager with 4+ years of experience addressing customer requests and concerns. Expert at researching, providing relevant information and options to effectively resolve issues.

- Documented customer interactions in CRM and assisted with billing and technical support to deliver high quality customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Experience with KYC/AML procedure.
- Recommended solutions to complex situations through research, critical thinking and escalated customer issues to supervisor or relevant department
I'm looking for friendly team and challenging project that would improve my skills and provide career opportunities.
Remote position is preferable but not mandatory.
Position: Customer support representative
Category: Support
Experience: 4 years | English: fluent


Customer support representative in "TheFatChance" Retail Company.
From 12.2020 to 03.2023.
Responsibilities: Communication with clients from different countries of the world (USA, Poland, Germany, Netherlands, Sweden, Norway, Denmark) and solving their issues. Solving technical issues and finding errors on websites and in products. Working with payment systems and resolving disputes and chargebacks.

Customer support representative in the "Quest" Marketing Company.
From 10.2019 to 07.2020.
Responsibilities: Managing incoming calls, chats, tickets and customer service inquiries. Identifying and assessing customers’ needs to achieve satisfaction. Providing accurate, valid and complete information by using the right methods. Handling customer complaints, provide appropriate solutions and alternatives within the time limits.

Team Leader in the “Maximus” company.
From 06.2017 to 06.2018
Responsibilities: Preparation of employees for assignments by establishing and conducting orientation and training programs. Ensuring of planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees. Participating in administrative staff meetings. Recommending new policies, approaches, and procedures. 

Insurance agent in the English department in the "Assur" Company.
From 09.2016 to 01.2017.
Responsibilities: Cryptocurrency insurance. Interpreting from English to Russian during meetings with native speakers.
I am not interested in working in a dating agency.
I do not consider vacancies with night shifts.
Position: Customer support representative
Category: Support
Experience: 3 years | English: upper


Freelancer (June 2015- January 2019) - worked as an event photographer and tutored people in French and English

English Teacher at Mandarin Language Club (January 2019 - August 2020):
- conducted individual and group lessons;
- prepared materials and activities for teenagers and adults;
- encouraged classroom discussions and participation in speaking clubs.

Customer support representative at Support Lab (January 2019-currently)
- handle customer requests via live chat and emails;
- participate in monthly meetings aimed to discuss customer needs and ways to improve the quality of the service.
Position: Customer support representative
Category: Support
Experience: 4 years | English: fluent


GetProspect, customer support agent. June 2020– until now
Duties: offering customer support via emails and handling calls from English-speaking clients, providing demos of the product, handling credit card disputes, billing issues. Conducting competitor analysis.

Wix.com, customer support agent. April 2018– May 2020
Duties: offering customer support via emails and handeling calls from English-speaking clients. 

Unit A0515 of the Ministry of Defense of Ukraine, aid-de-camp to department director, March 2016 — April 2018

Duties: being the interpreter during high command’s meetings with international partners (English-Ukrainian and vice versa); translating international documents; conducting official correspondence;  the translation and editing of NATO instruction manuals; linguistic support at seminars, conferences and training courses with international partners; assistance in recruiting personnel for the Military Intelligence Directorate; logistics and paperwork support for the Department director’s office; etc.

22 Separate Guard brigade of the National Guard of Ukraine, deputy platoon commander, 
September 2013 — March 2016 
	
Duties: English and Ukrainian paperwork; conducting official correspondence with Heads of Diplomatic missions; organizing and conducting surveillance of diplomatic residences and buildings, etc.
27 Separate brigade of the National Guard of Ukraine, deputy platoon commander of special prisoner convoy platoon, May 2012 — August 2013 

 Duties:  paperwork support for fugitive extradition from Ukraine and into Ukraine; prisoner convoying from jail to courtrooms and prisons.
Position: Customer support representative
Category: Support
Experience: 1 years | English: fluent


Hey, my name is Daria and my first job experience was as a Customer Support Representative in Genesis IT company in Ukraine. I've been there for a year and I think I learned a lot: I was dealing with customer complaints, all in English and did al lot in technical support as well. After the beginning of the full-scale war I moved to London and worked as a waitress in the restaurant and got promoted to a manager after 3 months there. I learned how to organise the working atmosphere, divide tasks between people and help them to build a good relationship to create a nice atmosphere in the workplace. Also i had a project which was connected to customer experience and people  working there which i completed successfully and improved a lot of numbers for the business. Now i moved back to Ukraine because i feel like a want to live and make a career here. So I'd be happy to recieve offers from you that are related to my work experience.
After I worked in a very healthy atmosphere I'd love to have the same here. I would prefer to not work night shifts. The constant feedback is also very important for me as I have a huge desire to grow up in my future workplace and help the company to improve and grow as well.
Position: Customer support representative
Category: Support
Experience: 1 years | English: fluent

During my time as a Customer Support Representative, I set a goal to consistently achieve high-quality responses while also increasing my reply rate per hour. Through hard work and dedication, I was able to exceed these goals and become a top performer for six consecutive months.

To increase my reply rate, I focused on optimizing my workflow and utilizing automation tools wherever possible. By streamlining my processes, I was able to respond to a higher volume of tickets without sacrificing quality. Additionally, I actively sought feedback from my colleagues and superiors to identify areas where I could improve my response time and efficiency.

In terms of quality, I made a conscious effort to provide personalized and empathetic responses to each customer. I actively listened to their concerns and worked to understand their unique situation before providing a solution. By doing so, I was able to achieve a high satisfaction rate among customers and maintain a positive reputation for our company.

My success as a Customer Support Representative was a result of my dedication to both efficiency and quality. By consistently striving for excellence, I was able to achieve my goals and become a top performer in the team.
Hi there,

Thanks for taking your time and taking my profile into account. 

I appreciate your attention and in order to avoid wasting your time I kindly ask you to read my CV, it’s organised for fast and efficient review. ;)
Position: Customer support representative
Category: Support
Experience: 0.5 years | English: upper


Hotel Receptionist 
December 2022 — June 2023
Park Hotel, Dnipro, Ukraine  
• Delivered exceptional customer service, ensuring high guest satisfaction throughout their stay by promptly addressing any inquiries or issues that arose. 
• Managed communication channels, including phone, e-mail and in-person interactions, while maintaining meticulous records and fostering effective communication with both guests and team members. 
• Utilized exceptional problem-solving skills to assist guests with a wide range of issues, collaborating with other hotel departments and specialists to ensure guests' needs were met promptly and efficiently. 
• Educated guests on hotel promotions, amenities, and local attractions, enriching their overall experience and encouraging repeat business.
Position: Customer support representative
Category: Support
Experience: 2 years | English: fluent

I am a FLEX finalist who has linked her life with English and is constantly challenging the world.
I am a determined, self-disciplined, and result-oriented customer support agent with two years of experience in the US/UK market. Highly motivated, reliable, responsible, and understanding. I am used to adjusting to each case in particular to provide the customers with the best resolution and positive impression.

10.2018 - 03.2020 - A freelancer.
Duties:
• writing and translating articles
• completing small tasks
• editing articles
• chat operator

06.2020 - 06.2022 - A customer service representative at Nexteum. 
Tools:
• HelpSpot
• Google Docs/Sheets
• NICE InContact
• Thunderbird
Duties:
• email support agent
• chat operator
• assisting customers with order statuses, warranties, claims, returns/exchanges
• placing and following up on new orders
• reporting errors and verifying information
I have mostly assisted customers via emails (preferably) and chats and I wish to continue helping clients via these channels only, with no calls (of any kind).
Position: Customer support representative
Category: Project Manager
Experience: 2 years | English: fluent


I am a guru of the most popular and common project management software, such as Asana, Jira, Trello, Monday.com, and Retrium. A huge fan of Gantt charts and PERT diagrams which I mostly use for planning and demonstrating project timelines.
Have long-term experience running big cross-functional teams to deliver large-scale projects on time, 9 out of 10 times keeping stakeholders satisfied. I take personal responsibility for identifying and mitigating risks that might occur, as well as keeping all stakeholders and project teams up to date on a project's progress.
My expectations are to be a part of a team where everyone is happy and does its job with a passion. A company where the CEO is busy solving macro-, not micromanagement. And last but not least, I'm looking for a place where my job will be fairly paid for, considering my education, experience, and high working attitude in general.
Position: Customer support representative
Category: Support
Experience: 0 years | English: upper


I am a motivated, straightforward, responsible, and quickly analyzing person. With experience in working with foreign clients. Able to quickly adapt and solve complex problems through creativity and logic.

Also:
- Knowledge of logistics.
- Experience with: Excel spreadsheets, Word, Power Point .

My specialization is Philologist (interpreter) from English language.

EMPLOYMENT HISTORY:
Tracking manager, Carolina Logistic INC
Feb 2021 — Apr 2021
- Organization and coordination of transportation.
- Preparation of proposals for freight transportation. - Dispatching of drivers.
- Control of the timely delivery of cargo.
Certified anti-gravel film installation wizard, ZAGRAVA studio
Apr 2021 — Aug 2021
- Installation of polyurethane protective film. - Car polishing.
- Detailing.
I am looking to work in a team that encourages growth and learning with a welcoming atmosphere.
Position: Customer support representative
Category: Support
Experience: 3 years | English: fluent

At the previous tech company I worked, I was able to maintain customer satisfaction rate at 95% and solved over 50 tickets on a daily basis and cold-called 100+ potential clients on a daily basis, received over 40+ incoming calls with a closing rate of 50% to 60%.
I also sent 200+ cold emails on a daily basis, managing to set up calls with 10% of the recipients. I carried out retention calls with unsatisfied customers, convincing 70% of them to keep using our services.
I am an Energetic Customer Service Representative with 2+ years of experience resolving complex customer inquiries. Passionate about building strong customer relations.
At the previous tech companies I have worked, I was able to maintain customer satisfaction rate at 95% and solved over 60 tickets on a daily basis and cold-called 100+ potential clients on a daily basis, received over 40+ incoming calls with a closing rate of 50% to 60%.
I also sent 200+ cold emails on a daily basis, managing to set up calls with 10% of the recipients. I carried out retention calls with unsatisfied customers, convincing 70% of them to keep using our services.
I have proficient use of Microsoft office tools, Google suites and CRM tools like Capsule, Salesforce, Hubspot, Trello, mojo, etc
Three things that I'm looking for in my next job are a collaborative, team-focused culture, opportunities to learn and grow my skills from a technical standpoint, and a chance to learn more leadership skills over time.
Position: Customer support representative
Category: Support
Experience: 2 years | English: fluent

swift response to customers with typing speed of 200 wpm I am a university graduate with second class upper honorary degree in Health Education. I am able to multitask and meet job targets within time frame sometimes before expected time.
I am a certified virtual assistant.
I am an enthusiastic individual with a year experience managing inbounds and outbound calls of a life insurance company in the US (remote) located in Wentzville, Missouri, also made sales weekly. I also have a year experience working as a customer support for a fintech company in Nigeria via email and chats. I have experience with CRM and Information management, I have been told I am an excellent social media manager for companies and businesses . I love working in a team but I find it difficult to ask for help as I like my work done quickly and efficiently but it is something I am working on at the moment.
A position that will offer me adequate career growth and advancement as I sharpen my skills and productivity.
Position: Customer support representative
Category: Support
Experience: 0.5 years | English: upper

Languages	Ukrainian — Native
Russian — Native 
English — B2 — Upper Intermediate
German — A1 — Basic

Computer knowledge: MS office: Word, Excel, Power Point, Outlook, Fidelio, Opera, Servio, Salesforce. Able to find the information in a short time.
I am client-oriented person and I can use my previous experience and knowledge to build strong long-term relationships with customers, support and help them, solve their problems.I have 13 years of work experience in a hotel and lifestyle industry, as well as a personal assistant both in large international companies and in family-offices. A few words about my main responsibilities:  
       As a Lifestyle Concierge I was in charge of VIP treatment, support and personalized concierge services for club members all over the world during 24 hours a day, seven days a week. My main duties were: travel and hotel bookings; restaurant reservations and recommendations; tours and leisure activities; personal shopping; event planning; flowers and presents deliveries; arranging tickets to ceremonies, concerts, sport events, fashion shows; booking transportation (cars, limousines, private jets, etc.). 
       As a Deputy General Manager I was in charge of the main hotel of the chain, consisting of 45 rooms and 10 apartments. Under my management was a team of 15 people. My main responsibilities were: recruiting, training and supervising hotel staff; finding new clients and keeping in touch with regular clients; promoting and marketing; handling customer complaints and queries; managing budgets; maintaining statistical and financial records; planning maintenance work, events and room bookings; ensuring compliance with health and safety legislation and licensing laws. The hotel's rating on Booking.com has been raised to 9 points during my work.
Position: Customer support representative
Category: Support
Experience: 2 years | English: upper


I can be useful in this position with experience in performing the following tasks:
- analysis of user requests;
- collection and analysis of statistics and satisfaction metrics;
- development of new parameters for assessing the quality of work;
- compilation of simple and understandable texts for the "Question- Answer" section, instructions and memos for candidates.
Position: Customer support representative
Category: Support
Experience: 0.5 years | English: upper

- I've successfully trained two teams of new Ukrainian greenhouse workers in the Netherlands;
- organized the producrive work of a local beauty salon at different levels from the scratch.
I currently work for a company providing psychological customer support in a live chat format.  The tasks are varied and interesting.  In general, all my work experience is focused on communication with customers, whether it is the position of a bartender or a personal assistant to the manager.  The most important, in my opinion,  experiences are shown in my resume.
Unfortunately I'm really far from sales in any different format.
Position: Customer support representative
Category: Support
Experience: 5 years | English: fluent

GoogleII Certificates
Coursera Technical support specialist certification
Two websites
I developed two school websites, and I'm comfortable working on Windows, MacOS and Linux, and I have Technical support and customer support certificates. Currently, I'm working as a technical support specialist for company.
Looking for an organization that would encourage me to bring out the best in me.
Position: Customer support representative
Category: Support
Experience: 1 years | English: fluent

The ability to think fast and my passion to solving humans problems.
I had an experience in supporting people via chat, ticketing and phone. Also worked as Account manager. There I maintained warm relationships with clients, monitored them and suggested better conditions of partnership with is according to their activity.
Finished manual QA courses. 
I am looking for a remote job of customer support our account manager. Why I look for this type of job? I highly enjoy communicating with people and live to solve their issues.
I really want to get new experience, learn new sides of customer support and also study myself. 
I consider this kind of job as something that really helps me to evolve my human qualities.
Position: Customer support representative
Category: Support
Experience: 3 years | English: upper

Almost three years of Customer support experience.
Bachelor's degree in English philology and a Master's degree as an English Teacher.
I have been working as a Customer Support representative for almost 2 and a half years already. My current place is kind of my first decent job occupation. Before that I made a living with the help of freelance and other minor jobs. When working in such versatile and catching area, you always want to learn more and achieve more, I'd say to conquer new peaks and use any opportunity to get even better, that is why I am constantly looking for some challenging work. Over almost 2.5 year experience I've managed to master my soft and hard skills so I can use them properly.

Currently, my responsibilities are mostly: 
-Communication and providing solutions for clients via Zendesk, Zoho, Jira, Intercom and other ticket systems.
-Replying to a variety of calls, understanding, looking for the best way to solve the issue.

I also used to provide support to a server backup solution company and had some minor tasks, like creating labels for newcomers.
When I only started working I happened to be in a role of a technical support engineer for a month or so and it was pretty tough, as I had to learn from the very beginning and the clients needed me at that time, thankfully I managed to help them in most cases even not being experienced enough in such role. There wasn't a single task I refused to atleast give a try and I believe I am good at resolving people's issues. 
Moreover, I am a really kind, responsible, friendly and open-hearted person, I am not afraid of stressful situations. I have a decent English level as I've got a Bachelor's degree in English philology and literature and simply a talanted and smart person.
I'd appreciate having a job with:
-Remote/Relocation
-Business hours schedule 
-Possibility to work overtime hours
-Worthy salary
Position: Customer support representative
Category: Support
Experience: 1 years | English: upper


I have been working as a customer support representative for a year. My duties included daily communication with clients through emails and chats. Solving and eliminating unpleasant situations or problems in the fastest and most effective way so that the customer is always satisfied with the service. Often it was also necessary to maintain communication with other departments and developers to clarify some information.
I love working and interacting with people, so this job is a great opportunity to grow and improve my skills.
Position: Customer support representative
Category: Support
Experience: 2 years | English: intermediate


I have been working in the support service for over 2 years.
The support is mostly product related, but I am familiar with HTML, CSS. 
Basics of JS, Swift, Linux, SQL, networks.
According to the Skyeng test, the level of English is Upper Intermediate.