lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer service representative, support manager
Category: Support
Experience: 2 years | English: upper

Responsible for the customer support experience with CRM
• Resolve customer’s issue via telephone, Chat, email or a remote session. Manage and track customers' issues.
• Diagnose and provide root cause analysis to customer issues.
• Own, troubleshoot and solve customer technical issues, using collaboration,
• troubleshooting best practices and transparency within and across teams
• Identifying cases that require escalation technically.
• Create and maintain incident management requests to the product group/engineering
• Interfaces directly with customers at different stages of the problem resolution
• process including understanding customer issues, communicating action plans
As a result, I have increased customer's satisfaction, meet individual and team's SLA/KPI by 91 %
ESL teacher,China- 4 years
Broker in trucking company,USA market -6 months
Customer service coach, outsourcing -1 year
Support representative, gambling site- 1 year
Support representative, crypto exchanging -current
Do not consider sales.
Position: Customer services
Category: Support
Experience: 11 years | English: upper

I have good communication and negotiation skills it helps my former company  having  new collaborative contracts.
Dear Hiring Manager,
I'm interested in exciting job opportunity in your  Company in  the Ukraine.
I am currently employed as a visa  manager at SunTour Travel and Tourism Agency.  I worked 7 years in Sudan Khartoum/ Dubai UAE.
As a visa manager, I prepared all requirement documents for visa application forms, filled visa application forms in  the different countries of the world as USA, UK, Schengen countries, Russia, Australia, Canada and organized appointments in the Embassies and reserved air tickets, hotels, and transfer for our customers.
Also I searched and kept negotiating for cooperation with travel and visa support companies in English Russian and Ukrainian.
In my position, I improved my communication skills, costume support skills, which led to the  great results for the SunTour Travel Agency.
 In an addition, I am fluent in Armenian, and I am learning Arabic.
I believe that the skills and experiences I have gained as visa manager will make me to be useful for  your company.
Also,I understand that in every new job position,an employee need qualification skills required by each organization or company. That’s why I am  ready for training and development.
I look forward to meet with you and discuss our cooperation in more detail.
Thank you for your time and consideration.
Regards!
Желаю работать в IT сфере для саморазвития в области иностранных языков, получить навивки в service desk/customer support на международном уровне, довести свой английский до уровня C2, пройти различные курсы в сфере IT!
Position: customer service, sales manager
Category: Support
Experience: 0 years | English: upper

I have successful experience in sales through social media and marketplaces. 
I know how to communicate with people and find persuasive approaches.
2019-2021
Freelance
Experience in working with clients and sales.
Clothing resale via own Instargam store and marketplaces.

2021-2022
Team-lead
Experience in teamwork and generating creative ideas for business. 
Participated in the educational program "Innovative          entrepreneurship and startup project management"

I would like to develop in the field of customer service and sales as well as improve my English with native speakers.
Position: Customer service/Social Media support
Category: Support
Experience: 8 years | English: fluent

I have handled customer service for a fashion house for 8 years and successfully got the best deals for the company.
I have worked for 8 years as a social media media manager and customer service representative in the fashion, real estate and laundry industry. I am skilled with customer service and providing the best support for every client.
I can't code but I can do a little but of design with Canva and Figma. I will be glad to help do more with these ideas.
Position: Customer service specialist
Category: Data Analyst
Experience: 1 years | English: fluent


Conducted data collection, cleaning, and preprocessing tasks to ensure data quality and integrity.
• Applied statistical techniques to analyze large datasets and identify trends, patterns, and correlations.
• Developed and implemented data models, algorithms, and visualizations to present findings to stakeholders.
• Developed and maintained data pipelines and automation processes for efficient data processing.
• Created and delivered comprehensive reports, dashboards, and presentations to communicate insights and recommendations.
• Communicating with clients and internal stakeholders to address accounting-related queries and concerns
Position: Customer service specialist
Category: Support
Experience: 1.5 years | English: upper

Certificate of completion of the Polish language course "Foreign Languages Center ZACZNIJ MÓWIĆ" – Level-
B2-2022
Сambridge ESOL First Certificate in English – Level-B2-2013
Certificate of passing a course “Quality Assurance” by SkillUp – 2022
I have a residence permit for a long-term resident of the EU, I am entitled towork in the territory of Poland without a work permit

customer service skills and passion for helping others
manage large amounts of incoming inquiries
experience working with Microsoft office suite
monitoring of the circulation and timeliness of clarification and opinion of complaints
build sustainable relationships of trust through open and interactive communication
understanding of client-server architecture (API testing)
basic knowledge of HTML, CSS,SQL
experience with bug tracking systems (i.e. Jira)
handling commercial and warehouse documents in SubiektGT system
ability to multitask and work under pressure
Position: Customer service specialist
Category: Support
Experience: 4 years | English: upper


I have been working in Customer Service and Product Management for almost 4 years. This proves my proven track record of success in administrative roles. I have developed a wide range of skills that would meet the expectations for the role, such as knowledge of Microsoft Office applications, SAP, ServiceNow, communicating and exchanging information with customers, suppliers, contractors, and company staff to ensure project in on track, providing product specification packages for customers, etc.
Position: Customer service specialist
Category: Support
Experience: 3 years | English: fluent


June 2006- September 2010 I taught English language in St. Peter’s secondary school. Rivers State Nigeria. 
Here I taught children between 5 years and 21years of age I developed good communication skills teaching English language consistently for over 4 years. I also developed inter personal skills. Am a team worker and player here I worked with little or no supervision from superiors. I was awarded best English teacher twice in four years.
October 2010 -July 2012 I taught Economics and Business Studies in SS Peter and Paul Egume. Kogi State.
It developed my teaching experience more but this time with a different subject. It was a very big school with a lot of population but yet that wasn’t a barrier. 
September 2012-June 2014 I worked as a customer service officer for sterling bank Nigeria. 
Here I managed over 2 million customers attended to their complains help them get issues solved and also offered several services to them in relation to the bank services.
August 2014-April 2017 I worked for Saipem Contracting Nigeria Limited (Eni groups) as an HR personnel. 
I was in the Human Resource team that managed over 12,000 personnel’s from different nationalities on the Southern Swamp Associated Gas Solution Project. I helped in recruitment process, booking of time sheets, calculation of man hours, held meetings between the employees and staff unions to better employees conditions of service,Attended to all complaints of employees and proffered results as regarding Human Resources and other company masters within my jobs description. Here i became a member Nigerian Institute Of Management. (NIM)
Here I developed new skills like Microsoft excel, Microsoft word, power point, Document control, greater communication skills etc.
 April 2017-November 2018 Desicon  Engineering Limited. I worked as Hr Condinator. 
I supervised HR employees reporting to the HR manager On all HR duties. Helped in policy making and implementation. Set SMART goals and achieved them, Took in planning process and implementation of fringe benefits for employees. Attended all meetings as regarding my Job roles, Inducted new employees, Organised trainings as regards my team and the entire work force and all other HR related duties.
January 2019- December 2020 I worked as Acting Managing Director Melavek Nigeria Limited
Here I supervised the entire company at large.
August 2021till date Sales Manager Orbus Marketing Ukraine.
Position: Customer Service Specialist
Category: Support
Experience: 2.5 years | English: fluent


AIESEC | TM&TL oGE
Mar, 2019 – Feb, 2020
Key responsibilities:
- keeping track of a database, making "cold calls";
- arranging meetings with sign-ups and informing them on available projects;
- providing excellent customer service by increasing customer return rates;
- participating in AIESEC sessions and LCMs.

Global IT Support | System Support Specialist
Dec, 2021 – Sep, 2022
Key responsibilities:
- processing and fixing orders in the CRM system;
- dealing with system mistakes, trademark issue products and various supplier searching tools;
- interacting with internal teams, external development and customer support teams.

SYNCHRONIC | Account Manager (English language)
Sep, 2022 – present
Key responsibilities:
- keeping in touch with active clients via business correspondence and in a telephone mode;
- product consultation and development of long-term relationships with existing users;
- dealing with documentation and CRM system (tickets, threads);
- communication and constant cooperation with other departments.
Position: Customer Service Specialist
Category: Support
Experience: 3 years | English: fluent

Being able to provide customer satisfaction by helping them solve problems with their orders, deliveries etc.
CUSTOMER SATISFACTION is my field of expertise and a top priority. I am a highly proficient and goal-oriented person with over 3 years of experience. I have the ability to work in a fast-paced environment, with a self-directed approach, and have strong computer skills. This has always helped me deliver consistent quality output. I always take pride in my work.

Over the years, I have been able to gather a lot of experiences in these roles/tasks:

- Ticket/Email Handling
- Zendesk/Shopify/ Fresdesk
- Data Entry
- Live chat etc

I am diligent and passion-driven to help your business or company to achieve success with a customer-focused approach.

I'm always ready, drop me a message let's explore together.
To work with a positive team and advancing in knowledge.
Learn the use of  new processes and technology if there is any. 
I expect a modest workload during the time of my work.
Position: Customer Service Specialist
Category: Sales
Experience: 1 years | English: fluent

Having in my previous Sales experience and a proven track record of success in surpassing sales targets and goals, i believe that i have everything needed to successfully execute all duties associated with the position of Sales Manager
I am a results-oriented individual determined to perform exceptional work while delivering great value and excellent service to customers. In my previous role as a Product & Sales Specialist at Anex Tour agency, I was responsible for the completion of various task, such as promoting new Products and identifying and resolving any customer problems. Beside that, I spend my work time to ensuring that Customers requirements and needs were always fully met.

On top of my work ethic, I am a very creative person who like to come up with new solutions and enjoys working in fast-paced team environments. I am a native German speaker but also proficient in English and Turkish. If i get a chance to join your team, I will be come to you with well developed critical thinking and problem-solving skills, strong attention to details, and an important ability to adapt to change and learn form mistakes. Speaking of Computer skills, i have extensive knowledge of other software programmes for example, Blank Sales (German Programm) Bistro AMADEUS,Anex NG data Converter. I am a great quick learner if it comes to Programms.
Position: Customer Service Specialist
Category: Support
Experience: 4 years | English: fluent


Skilled customer service professional with over 4 years of successful client management experience. Dedicated to bettering the customer experience with reliable product/service education, timely assistance, helpful feedback, and respectful conflict management response.
Position: Customer Service Specialist
Category: Support
Experience: 1 years | English: fluent

I like learning new languages, so besides English (have bachelors degree as a second education, studied at Kyiv Polytechnic Institute) I'm also learning Japanese (have N4 certification) and plan to learn Spanish (know some basics already). I've also completed Graphic designer beginners course at Projector Institute and QA Manual at Hillel IT school.
Worked as a customer service specialist for an international company, dealing with laminate  flooring, for more than a year. My usual every-day responsibilities were:
- Working with SAP (invoicing, shipment of orders, returns, other transactions);
- Payments control, communication with customers and warehouse regarding deliveries, phone calls;
- Managing logistics documentation and general document flow (contracts, price-lists, etc.);
- Ordering marketing materials (banners, samples), creating news emails and sending pricelists to the customers;
- Translating technical documentation for the products (ENG-UA) and installing instructions.
Position: Customer service specialist, client/sales manager, translator
Category: Support
Experience: 7 years | English: fluent

Solving conflicts with customers, finding ways to improve functions of the mobile apps. Finding new suppliers for the company as well as new clients.
English, Fast typer , Have experience of communication with native speakers , Conflict Resolution, Time Management, French - beginner, real-time translation
I like to deal with people,information, ideas. Opened for learning.
Position: Customer service specialist / Project manager
Category: Support
Experience: 6 years | English: fluent


I previously worked as an operations and customer service officer in the retail industry where I worked and developed expert skills in customer service, interpersonal, leadership, organizational, time management, and communication skills and also knowledge using Google suite and Microsoft suite of products. Currently, work as a project manager (intern) where I have experience with Jira, Notion, Airtable, Trello and CRM (Slack and EngageBay). Above all, accountability, integrity and compliance are exceptional skills that have enabled me to work efficiently and produced outstanding success in my professional journey.
Position: Customer Service Specialist (Team Lead and similar roles)
Category: Support
Experience: 3 years | English: fluent


Current job: Graphic Designer at the Behavioral Science Institute at the American University Kyiv

Before that: Customer Support Team Lead. Total customer support experience: 3+ years

Customer Support Team Lead
Oct 2020 - Oct 2021 
— proudly led a small international team of young intellectuals;
— wrote company's internal documentation;
— held internal webinars;
— trained new team members;
— set up team's schedule, ensuring full product coverage;
— performed quality assessment, reporting and analysis;
— took care of products’ documentation and training programs;
— dealt with e-commerce (Shopify);
— resolved payment disputes (PayPal, Stripe and Shopify);
— monitored stock levels and order compilation process at the UK and USA warehouses through Shopify and other systems;
— provided customer support replying to emails and live chats via CRM, social media (Instagram/Facebook), other communication channels (Amazon, Kickstarter).

Customer Support Product Expert — Apr 2020 - Oct 2020 
Customer Support Project Supervisor — Nov 2018 - Apr 2020
Customer Support Consultant — Sept 2018 - Nov 2018
Not interested in customer support roles that deal with night shifts and/or phone/video calls.

Looking for a respectful work environment with growth opportunities.
Position: Customer Services Specialist
Category: Support
Experience: 5 years | English: basic


Idea Bank (Getin Holding S.A. group)
Customer Services Specialist
Aug 2018 - Present
• quality communication and customer service to ensure their positive experience;
• resolve incoming requests from customers;
• provide requests for support to various departments, if the issue is not within your competence.

PRAVEX BANK Official (INTESA SANPAOLO GROUP)
Customer Services Specialist
Aug 2017 - Jan 2018
- Active involvement of clients of individuals and legal entities in servicing all banking products / services (lending, deposits, RCOs, etc.) offered by the Bank.
- Implementation of the plan for the sale of banking services.
- Support of high quality standards in servicing the bank's Clients.
- Building fruitful communication with other structural divisions of the bank by achieving maximum sales synergy in all areas of banking and achieving high quality service.
- Use of all available cross-selling opportunities to existing Customers.
- Carrying out active actions under the condition of ensuring the repayment of debts on credit operations of individuals.
- If necessary, providing effective solutions to disputes that arise in working with clients.

Kyivstar Business Hub
Customer Service Specialist
Oct 2016 - Jul 2017
• Consultation of clients on the company's products
• Searching and offer optimal solutions for the client.
• Working with databases, prompt response to requests, information retrieval, formulation of the necessary response.
• Execution of reports and instructions of the group leader.
• Monitoring the implementation of the group's disciplinary standards in Lviv
• Analyzing and working on errors with operators after listening to calls

ARCE contact center
Customer Services Specialist
Dec 2015 - Sep 2016
Worked as an operator on the project "Volia"
As well as the technical support operator of the Oll.tv project
Position: Customer Services Specialist
Category: Support
Experience: 5 years | English: pre


Idea Bank
Jan 2017 - Present

• quality communication and customer service to ensure their positive experience;
• resolve incoming requests from customers;
• provide requests for support to various departments, if the issue is not within your competence.
Position: Customer service supervisor
Category: Support
Experience: 3 years | English: upper

Organized a friendly team in which relationships are built on mutual assistance to colleagues and newcomers. I only intervene in complex cases where my help is required. I also periodically take the highest places in the KPI assessments.
Work experience as a supervisor - from 11/19/2020 to 08/14/2023.
My task was to organize the work of a team of 20 people. Motivate the fulfillment of KPIs by the team. Help in difficult cases of employees and customers. Obligations in the form of additional team training and so on.
Looking for a job similar to mine or something else. I'm willing to learn new things and I'm not afraid to start from the beginning levels and get promoted in the future.
Position: Customer Service Supervisor
Category: Support
Experience: 2.5 years | English: fluent


Customer Service & Quality Control Manager with 2+ years experience.

I am an experienced customer service professional who is passionate about improving customer satisfaction and retention through efficient team management, quality control, and process improvement.
As a Co-Founder and Customer Service Executive at CallBro, I built the company structure and implemented recruitment and onboarding programs that improved employee engagement, productivity, and retention. 
As a former Customer Service Supervisor at Creative Force, I developed a long-term strategy that improved customer satisfaction and retention. 
At Diagnostech, I rebuilt the Quality Control department, developed a comprehensive system, and implemented SOP standardization for increased efficiency. 
I have also worked as a Service Dispatcher and Customer Service Representative at Leotech Solutions & Techledge Services and Terminal 42, where I honed my communication, organization, and problem-solving skills.
Position: customer service support
Category: Support
Experience: 1.5 years | English: fluent

I managed large amounts of incoming phone calls successfully 
I generated sales leads.
I Identified and assess customers’ needs and resolved the issues satisfactorily.
I built a sustainable relationship and trust with customer accounts through open and interactive communication.
I provided accurate, valid and complete information by using the right methods and tools.
Meet personal/customer service team sales targets and call handling quotas
I handled customer complaints efficiently, provided appropriate  and timeous solutions and alternatives.
I followed up to ensure lasting resolution 
I Kept records of customer interactions, process customer accounts and file documents when necessary
I act as a liaison, provide product/services information, answer questions, respond to correspondences and resolve any emerging problems that our customer accounts might face with accuracy and efficiency at Airtel in Nigeria.

My role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

I would like to improve on exceeding customer's expectation.
My expectation is to work with a dynamic organization where I could utilize and maximize my skills and experience in giving client the satisfaction they deserve.
Position: Customer service support
Category: Support
Experience: 1 years | English: upper

Providing consultations to clients as a first line of support.

Solved 95.3% of Level 1 tech support tickets without needing to escalate to Level 2 tech support managers.

Work in the ticket system with incoming requests from
customers via mail, website chat and telegram bot.
Working with customer database.

Processing customer requests related to problems occurring
in the process of interacting with the platform, and further
transferring to the second line of support.

Coordinating with other department managers
Maintaining detailed records of customer interactions

Participation in the development of new algorithms for
handling customer requests.

Providing feedback to clients and informing about the result
of work on their appeal.

Communication with players who have requested their data
in accordance with the GDPR.
Greetings! My name is Alina.

I'm a customer support specialists with a 1 year
of experience in this sphere.
I'm located in Kyiv and currently searching for
a full-time job.
Looking for a remote work from home, but also
I can work in the office in Kyiv.
I have experience working mainly as a first line
of support , also can guide junior managers in
order to help them dealing with the requests.
I have experience communicating with the
clients via phone , can handle incoming requests
via email and chat.
I'm always ready to develop myself and explore more in order to increase my skills and qualification.