lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: IT SUPPORT
Category: Sysadmin
Experience: 1 years | English: intermediate


Supervision of campus network, data entry, campus internet 
configurations, IT department support, systems administration, computer 
networking, network monitoring, new operating system, user and software 
setup and installation, IT logistics, assisted in the development of power point 
slide for lectures. Resolved any technical support request. Repaired and 
maintenance of hardware devices. Repairs and maintenance of hardware 
devices, installation of new network cabling setup, installation of MS Office, 
creating users in active directory. 
Currently doing voluntary internship
Position: IT support$ IT monitoring engineer
Category: Support
Experience: 5 years | English: fluent


Assist customers with remote (phone and email) troubleshooting of issues ranging from networking to hardware failures.
Provide technical support to internal data analyst teams, as well as to authorized service contractors providing field support to our customers.
Manage the installation of Warren Rogers equipment and the implementation of our services.
Organize and maintain IT resources, equipment databases, etc.
Lend IT support in areas such as device configuration, device management, cybersecurity, programming, and analytics.
Support IT infrastructure including desktops, laptops, tablets, software, phone system, POS system, and VPN/internet access
Keep current systems updated and running smoothly by performing routine maintenance and upgrades
Have a vehicle to make store visits on a regular basis (mileage reimbursement)
Monitor a help desk ticketing system, troubleshoot issues, and provide excellent support to all end-users
Communicate effectively with Sports Basement employees by setting expectations and providing timely updates until issues are resolved
Identify support trends and escalate issues of concern to the Senior Administrators
Configure new computers and assist with hardware and software installations
Set up user accounts and permissions for new users
Instruct users about computer, software and network usage and maintenance
Help roll out process and systems changes, training users, and easing adoption
Position: IT Support Administrator
Category: Support
Experience: 4 years | English: upper


App Support/IT Support Administrator
Altara Credit Limited
07/2020 – 12/2022								 		Ikoyi, Lagos
Achievements
•	Created helpdesk tickets, troubleshoot, and resolve desktop issues.
•	Developed and tested new product offerings prior to release to assist development team in bug identification.
•	Resolved issues with systems, hardware, and telephones quickly and accurately.
•	Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
•	Installed, modified and repaired software and hardware to resolve technical issues.
•	Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
•	Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
•	Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
•	Performed virtual machine provisioning, VM priority setup, and template cloning.
•	Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
•	Built databases and table structures following Altara credit architecture methodology for web applications.
•	Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
•	Managed systems and infrastructures by defining hardware requirements and planning storage capacity.
•	Used Trello ticketing systems to manage and process support actions and requests.
•	Configured hardware, devices and software to set up workstations for employees.
•	Performed tests of functionality, security, and performance of different workstations and devices.
•	Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
•	Keep track of all IT gadgets owned by the company.
Position: IT Support Analyst | Technical Support
Category: Support
Experience: 1 years | English: fluent


Currently working as IT Service Desk Analyst providing 1st and 2nd line technical support

• Administrating and providing general user access and management in Active Directory
• Providing hardware, software, network problem diagnosis and resolution through calls, ticketing system, emails and IT chat
Installation and configuration of software
• Responsible for troubleshooting and resolving issues with users' application
• Resolve tickets within agreed SLA of ticket volume and time
• Using Incident Tracking System to document and manage problems and work requests and their perspective resolutions and workarounds
• Guide the user through the problem-solving process and educate them on how to resolve future problems if possible

Knowledge: Active Directory, VPN(Anira,Juniper), onboarding/off-boarding, Citrix Workspace, MECM, Service-Now, Ivanti, Intune, snow, Office 365, TCP/IP, DNS, HTML, OneDrive, SSL, Adaxes, Service-Now, VPN, HTTP/HTTPS, SSCM/MECM, Microsoft Intune
Position: IT Support, Customer Support, Learning and Development, Account Specialist
Category: Support
Experience: 4 years | English: upper

I am experienced in:
- troubleshooting
- managing and conducting team trainings
- leading a team of livestreamers 
- consulting users about work and interaction with the platform- livestreaming
- writing and editing

CERTIFICATES
“Fake crush intensive (Media literacy)”, Aug 2019
Communications and interaction, Sept 2020
Team and team building in the context of managed changes, Sept 2020
Also, I have Upper-intermediate level of English (both written and spoken).
Account Support Specialist
Erbis | Sept 2022 - Present
Responsibilities:
- respond to clients' requests while meeting established SLA's;
- test changes in software, identify and report issues, create and update project management tickets;
- monitoring EDI orchestrations;
- tracking customer activity as required to support invoicing requirements;
- review and maintain account databases, set up new customers.

Support and system analyst
Intent Solutions Group | Oct 2020 - Sept 2022
Responsibilities:
- managing online conferences, meetings and webinars;
- setting up and broadcasting high quality video presentations / livestreams (based on Knovio and OBS programs);
- conducting team trainings;
- leading of the livestream team;
- delivering the alternative solutions to the client's cases.

Director
International “Integration” Centre for Professional Partnerships,
Lviv Polytechnic National University, Ukraine | Jul 2020 - Oct 2020
Responsibilities:
- organizing of an effective work process;
- business negotiations;
- developing and implementing of joint international educational and professional initiatives and socio-humanitarian projects, & professional development programs;
- coordinating international and domestic projects; 
- supervision of student’s practice;
- conducting business correspondence;
- promoting of the principles of social inclusion and inclusive education.

Specialist
International “Integration” Centre for Professional Partnerships,
Lviv Polytechnic National University, Ukraine | Oct 2018 - Jul 2020
Responsibilities:
- organizing practical and scientific events;
- providing translation (oral and written);
- social media marketing;
- drawing foreign guests stay programs;
- organizing everyday activities for the foreign delegations.
I would like to consider positions in Customer Support Service, Technical Support, Learning and Development, Account Management. I'll be happy to consider other offers beyond this list.
I am open to the next challenge, where I will show my best knowledge and experience.
Position: IT Support/DevOps/Data Analysis/Data Engineering
Category: Support
Experience: 0.5 years | English: upper


As an IT Support 1st Line professional at NL International in Kyiv, I played a
pivotal role in delivering top-notch technical assistance to internal stakeholders,
ensuring seamless operations and enhanced user experiences. Through my
proactive approach and exceptional problem-solving skills, I contributed to
maintaining a productive and efficient IT environment that aligns with NL
International's goals. My experience as an IT Support 1st Line professional at NL
International allowed me to develop strong technical skills, a customer-centric
approach, and the ability to thrive in a fast-paced environment. Working
collaboratively with cross-functional teams, I contributed to maintaining a
reliable IT infrastructure that enabled smooth operations and user satisfaction.
This role has not only solidified my technical abilities but also ignited my
passion for providing impactful IT solutions that contribute to the success of the
organization. I was part of an extensive engineering project to analyze and identify the most suitable locations for solar panels in central Europe. As well as pet/project writing games there and gaining experience in C#.
Position: IT Support Engineer
Category: DevOps
Experience: 2 years | English: intermediate


1) 0.5 year working at the position of Content Administrator. - html, css, javascript.

2) 2 years working at the position of IT Support Engineer in Ciklum.
- Assistance in network troubleshooting and maintenance. 
- Providing end-user support (general support, network services, application support including software installation, patching and upgrades).
- Support of various hardware and software

3) 1 year working at the position of Manual QA Engineer.
- Mobile applications testing (Android/iOS).
- Web site testing.
- Generating bug reports.
- Working with bug tracking systems (Jira).
Position: IT Support Engineer
Category: Sysadmin
Experience: 7 years | English: upper


Ciklum (2019 - 2023) 
IT Support Engineer
Advanced knowledge of hardware and office infrastructure. An expert in
end-user support.
Troubleshooting skills for basic and complex technical support issues.
Providing timely support and resolved tickets related to hardware, software issues.
Troubleshooting, diagnosing, and resolving hardware, software, and network issues.
Support for up-to-date workstations, software.
Experience in systems Jira, ServiceNow,
Microsoft Dynamics NAV
Remote diagnostics and troubleshooting of software problems.

Interpipe Ukraine
(March 2016 - Sep. 2019)
Hardware & Software user support
LAN and computer maintenance
Work with backup and recovery of user data
Diagnostics and repair of computer and office equipment
Remote technical support for users of all company assets
Performing remote diagnostics of computer and office equipment,performing remote work to restore their work.
Position: IT Support Engineer
Category: Sysadmin
Experience: 5 years | English: upper


I have an experience for many years already in various areas of IT. As an IT Support Engineer, I've been configuring computers, laptops, tablets, peripherals, and active network devices for colleagues at Karazin Kharkiv National University for more than 20 years. 
I've taken part in designing and creating our University's local area network.
In the summer of 2022, our team under my guidance made a migration of Karazin University's information systems to AWS and Azure.
I have a good knowledge of how works such operating systems like Windows and Linux. 
I'm working with Google Docs in Google Workspace. I've been using Microsoft Office 365 and managing its licenses.
I've learned how to work with the Google Cloud Platform. For this purpose, I've passed the Google Cloud Skills Boost program and earned 20+ skill badges.
 I've got The Professional Certificate from Google: IT Support Specialist and I've got The Certificate with honors "Front-end. The complete course for beginners from Ciklum".
Position: IT Support Engineer
Category: Support
Experience: 1 years | English: upper


I'm currently working as Desktop Support Engineer and IT Instructor.
I have Network and Cybersecurity knowledge.
I also have Python and Linux knowledge.
i always learning new things, and i'm really good researcher.
I've already have Network knowledge but i want to get CCNA and other network and security certificates for prove my knowledge
Position: IT Support Engineer
Category: Sysadmin
Experience: 8 years | English: fluent

Filled Netbox map from scratch all by myself
I was working 7 years in Renome (ISP) Ukraine, Odesa, 4 years as Customer Support, then 3 years as System Administrator and 2 of them as Customer support same time. Most of my tusk were connected with solving customer issues, monitoring, supporting and deploying equipment (network switches like Dell, HP), monitoring logs and graphs, adjusting configuration of network equipment for better performance, working as a point of contact for customers and maintenance, helping to solve all possible issues onsite. I am currently working in Polonez, Ireland, Dublin, for 9 months as IT Support Engineer where my task mostly are to support local infrastructure in stores and head office,  solving issues with access to Active directiry, gmail accounts as well as setting up all neaded for work software (Office365 and etc), prepearing accounts and workplaces for new employees, supporting and monitoring Mikrotik switches and access points, making WiFi surveys on premises using Ekahau survey kit and software, helping to prepare new stores from IT Department by patching cables and setting up IT equipment (printers, PCs, Voip phones etc), helping staff to solve or escalate issues with tills, scales and CnP, providing neccessary information to my covorcers about my workflow via Jira and sharing my knowledges via Confluence, maintaining Netbox project to make network structure more clear and organised.
I am currently looking for part time job (evening hours or weekend) in customer support via chat of phonecalls. I don't have valid driver license (only learner for now). I am not willing to work in dating platforms or anything ralated to or borderline scamming.
Position: IT Support Engineer
Category: Support
Experience: 1 years | English: intermediate


L1 IT Support Engineer
• Performing installation and configuration of workstation hardware on demand of hiring or relocation requests, uninstall in case of dismissal, etc., and support of users in setting up the system, organization of the process, and support of communication with the end-user
• Support of network and domain user accounts and mailboxes, serving as an escalation point for all related issues and providing advisory and issue-resolving services
• Сonsulting and solving organizational and communication issues for certain internal processes of the company
• Training in software for various positions in the company and their settings for further work
• Organization and solution of logistical issues (delivery of equipment, etc.)
• Support of user's desktop applications: serving as the escalation point for all related issues and providing advisory and issue-resolving services
• Technical fault analysis and troubleshooting, detecting the roots of problems and making decisions for resolving them. Cooperating with other directions if required to accomplish requests effectively and efficiently
• Suggest estimates of efforts required to implement assigned tasks and accomplish the tasks according to the schedule defined by technical management;
• Attend conference calls, and technical meetings and follow the discussions; participate in project meetings;
• Maintain and document technical solutions in accordance with standards;
• Keep the work on requests in accordance with IT procedures
• Track incidents to closure or raise them to the core team or upper-management in case it requires deeper analysis and additional advisory, cooperate with other IT directions;
• Update corporate knowledge base (that provides users with self-service) with the latest software and corporate policies changes.
Position: IT Support Engineer
Category: Sysadmin
Experience: 3 years | English: fluent

Microsoft Certified Trainer
Microsoft Teams Administrator
Microsoft Certified: Azure Administrator
Microsoft Certified: Azure Fundamental
Microsoft 365: Identity and services by Microsoft, 2019
Training
Scrum Foundations Professional Certificate (SFPC)
 
Remote Work and Virtual Collaboration
Setup accounts and workstations
User administration in Microsoft 365
Configuration of Microsoft 365 and its product
 Provisioning of Microsoft licenses
Responsible for supporting equipment in a Microsoft Windows environment, from design implementation through support.
Position: IT Support Engineer
Category: Support
Experience: 4 years | English: intermediate


Warehouse management
 Imaging, initial configuration and support for desktops, laptops, printers, peripherals  Configuration and maintenance of backups
 End-user software and hardware troubleshooting
 Internal documentation creation and support
 Initial configuration of network equipment
 Support for end-user hardware and software
 Server room maintenance: equipment, cooling, monitoring, cabling, etc. 
 Active Directory users and computers management
I would like to get long term work. Customer support. Network administration
Position: IT support engineer, DevOps
Category: DevOps
Experience: 11 years | English: intermediate

Skills Palette
Platforms: Windows, Mac OS X, Linux Systems (CentOS, Ubuntu, OpenSuse, Debian)
Scripting and Automation: PowerShell, PowerShell DSC, Puppet, Ansible, Bash, Python, Ruby
Technologies: Windows Azure, AWS, AD, GPO, DNS, DHCP, IIS, IpSec, 802.1x, EoIP, VLAN, Firewalls, SCCM, WSUS, OMS, EsXi, Microsoft Exchange, VMWare, Backup Solutions, VMWare vSphere with Operations Management, Microsoft Azure Backup, Cloud Applications, Azure Site Recovery, Cloud Security, Jira, Vagrant, Tomcat, Nginx, Jenkins, MongoDB, Docker.
Monitoring: Zabbix, Sensu
10 years of experience as a System Administrator
 3 years of experience as a Head of IT Department
 3 years and a half years of experience as a IT Support Engineer and DevOps Engineer
Профессиональный рост, печеньки
Position: IT Support Engineer | IT Security , Cloud Seecurity
Category: Support
Experience: 5 years | English: fluent

I have extensive experience troubleshooting Microsoft's range of SaaS provisions. I have also self-developed by taking Microsoft 365 and Azure certifications. At the moment, I am looking to complete my AWS Solutions Architect and Sysops certifications as I would like to be versed in multiple cloud vendor offerings.
I have worked on Microsoft Azure, Sharepoint, Microsoft 365. I also have experience in configuring Microsoft Teams and troubleshooting technical problems
I would like to know the projects you have at hand and the products you work with
Position: IT support engineer L1, L2
Category: Support
Experience: 3 years | English: fluent


Itera - Makes a difference (Kyiv) Information Technology Support (April 2019 – June 2023)
Full-time (OSSUR project - Iceland) Full-time

Worked with: Windows Server, Azure, AD, Exchange 365, Power BI, Navision, Dynamics,
jira, it documentation for newcomers, knowledge transfer for newcomers

-================================-

TMF Group (Kyiv) System administrator (March 2017 – April 2019) Full-time

Worked with: Windows server; MS Exchange; Exchange 365; Active directory; Dell PowerVault;
Asterisk PBX, Jira; ISO27001; ISAE 3402;
• IT documentation and userguides for local users and customers
• MS Data Protection Manager administration, Back-ups on tapes via Dell PowerVault
• Citrix administration and local users support
• Exchange 365 administration

-================================-


ALITOS-GROUP (Israel) System administrator (March 2017 – April 2019) Full-time

- Supporting and instructing more than 500 employees worldwide
- Setup and administration of Windows workstations
- Server administration (Windows 2012r2, AD, DNS, DHCP)
- VOIP PBX experience (asterisk, SIP trunks, POE phones, IVR)
- Provided Office 365 end-user support and encourage user adoption.
- Headed a team of helpdesk supports and IT dept. In Ukraine
- Developing and managing CRM systems for the company.

OBJECTIVE

Seeking job in dynamic company for increasing professional qualities and to
contribute to the company.


SUMMARY

My entire career is spent in IT support roles of slightly different kinds, working as part of international teams from day one. I make a point of establishing a good relationship with the customers, finding compromises where needed, to be able to deliver a high level of service to them.

My approach is to work hard, think critical, be calm and not crack under pressure, pay attention to details, talk to people and actually hear what they say, thus getting to know what they need and what can be improved.
I feel comfortable working in multitasking environment and prioritizing tasks to achieve an optimal outcome. I learn quickly and constantly look for opportunities to learn some more.

Currently I'm looking for a position as IT technology support engineer
Position: IT Support Engineer (Level 2)
Category: Support
Experience: 2 years | English: intermediate

I've experienced with a large American logistics company, Irish Small and Medium Enterprise companies.
I work as an IT operations engineer (level 2), O365 Management , Active Directory, Azure Active Directory, hardware/software support, networking, support for remote users.
Position: IT Support Engineer/Project Manager with fluent English and upper-intermediate German languages
Category: Support
Experience: 1 years | English: upper

Achievements: from 0 to 3000$ profit, got 100% positive customer feedback, improved leadership and organisation abilities, thinking skills (problem solving and decision making).
Product owner & CEO with 3+ years of successful experience.
- identificated the customer`s needs;
- articulating project goals and scope, planning a budget;
- collected, analysed and structured of requirements;
- gave  the assignments, planned deadlines, controlled of the project dedlines;
- hired, trained and oversaw staff to ensure efficient operation and safe practices;
- developed and maintained  positive working relationship with others to reach a business goals.
Share experience in business process automation and operations excellence, international projects, startup-projects; work with prospects of career and professional growth; friendly communication with team.
Position: IT support engineer / System administrator/ DevOps
Category: Sysadmin
Experience: 10 years | English: intermediate


IT engineer in CHANEL
Technical support/administration for IT infrastructure company and users
 - Administration Windows server 2012/2016/2019 (physical servers and virtualization on Hyper-V), local IT periphery;
 - Active Directory and Forefront Identity Manager (FIM), PrintServer and etc;
 - Mobile device management (mobile phones/tablets, laptops) using Microsoft Intune(IBM Maas 360) and Apple Business Manager;
 - Participated as a local responsible person in the implementation of the Service-now (ITSM) platform. I also later worked in it, solving local tickets, and collaborating with global teams;
 - Setting up a backup process on IBM Type Library + Arcserve Backup and sending progress reports, also administration of backup to cloud storage - Azure Backup;
 - Administration, work and training of employees on Microsoft 365 (Office 365, One Drive, Outlook, Teams, creating customization sites on SharePoint, etc.) + business process automation with Microsoft Power Automate, report customization in Power BI (made several projects) ;
 - Administration and support of IP telephony(ACTIVEO, Microsoft Teams Telephony);
 - Participated as part of the IT department in the relocation of the boutique and the expansion of the office (management of the process of transfer and expansion of access control systems, video surveillance, network infrastructure)).