lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Agent, L1 engineer
Category: Support
Experience: 3 years | English: fluent

In a short period of time, I achieved high performance (first response time - 12 seconds) and received high ratings of my work from users. From the position of support specialist, I grew to head of SMM in a couple of months, continuing to develop partially in support and working on the creation and development of the company's social networks. My superpower is to quickly understand the specifics of a product or company and get involved in processes, if remote communication in the team is perfectly established. I have a good eye for details, which helps me achieve success in my work and improve the service and product
Working with incoming calls (approx 20-25 per agent), tickets (approx. 95 responses per shift), explaining to customer about the loyalty program at gas stations.
Solving complex problems (transaction, account set up helping, adjusting rewards, through Command Center etc.).
Escalating of tech problems to L2, describing and accompanying tasks, and bugs using Jira.
Monitoring first response time according to SLA.
Solving financial, technical, content etc., requests.
Resolving issues (tickets) related to order delivery, product quality and other customer problems.
Solving complex and stressful situations, resolving conflicts, finding solutions that are beneficial to the company and the customer.

Work experience in Freshdesk, Freshchat, Intercom, Command Center,  Jira, Solidgate, Sendios, Notion, You Track (basic), Jira, Office etc.
It will probably be difficult for me to work with a product or company that is related to medical equipment, crypto, etc. If the company has a blurred political position regarding the russian war in Ukraine.
Position: Customer Support Agent (L1 & L2)
Category: Support
Experience: 4 years | English: fluent


I am an experienced Customer Support agent who has previously worked in both level 1 & 2 Customer Support (Customer Support Agent, Product Support Specialist (SEO), Customer Care Mentor). Having recently finished QA Manual online course.
Position: Customer support agent\manager
Category: Support
Experience: 3 years | English: upper


Mostly my experience was all about coordinating work in the sphere of insurance and medical care services as well as assistance in concierge service for foreigners and businesses.
Below you can read more about the processes I coordinated and responded to. 
Liaison with insurance companies:
- establishing interaction between insurance companies and our own medical assistance company;
- preparation of financial reports, payment and reimbursement reports, analysis of contracts, analysis of loss ratio, and forecasting;
- usage of the company's specific software.

Liaison with corporate clients:
- presentation of insurance products (critical illness insurance and voluntary medical insurance);
- development of an individual insurance plan for a corporate client;
- maintenance of document flow (contracts, invoices, certificates, etc.), conclusion and prolongation of insurance contracts, maintenance, and support of corporate clients, resolution of disputable issues, explaining the terms of the contract to the insured, interaction with insured persons and medical institutions, analyzing the causes of contract breach and taking measures to eliminate them.

 I was responsible for the coordination of medical evacuations, organization of emergency medical, and technical help, consulting services, and organization of any needed kind of assistance on the territory of Ukraine;

Working with foreign nationals and partners, provided 24/7 support in organizing concierge services in Ukraine, such as assistance with relocation, accommodation, booking of tickets and hotels, hiring staff, organization of medical services, logistics of cargo, and resolved all household issues of the customer, etc.

Now I'm considering moving into the IT segment, I'd like to start with QA, I'm happy to consider training programs from companies. But I also like working as a manager or coordinator, I would like to try myself in other areas of business.
Position: Customer Support Agent/Senior Quality Assurance Specialist
Category: Support
Experience: 4 years | English: fluent


Binance
Full-time · 2 yrs 3 months
Ukraine · Remote

Senior Quality Assurance Specialist
Apr 2022 - Jul 2023 · 1 yr 4 months

• Preparing and implementing quality assurance policies and procedures; 
• Performing routine inspections and quality tests; 
• Identifying and resolving workflow and production issues; 
• Ensuring that standards and safety regulations are observed; 
• Addressing and discussing issues and proposed solutions with superiors; 
• Documenting quality assurance activities and creating audit reports; 
• Making recommendations for improvement; 
• Creating training materials and operating manuals;
• Managing a team of 40 agents.

Customer Support Agent
May 2021 - Mar 2022 · 11 months

• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries;
• Acknowledging and resolving customer complaints;
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary;
• Providing feedback on the efficiency of the customer service process; 
• Managing a team of junior customer service representatives; 
• Ensure customer satisfaction and provide professional customer support.

____________________________________________________________

NDA 
Customer Support Specialist
Full-time

Sep 2020 - Apr 2021 · 8 months
Kyiv City, Ukraine · Hybrid

• Working cooperatively with the team of customer support specialists and other departments answering clients' inquiries in a timely and accurate way over the phone, email and live chat;
• Working on retaining customers by means of finding the best individual approach to meet clients' expectations following the company's procedures and policies; 
• Identifying customer needs and assisting customers to use specific features;
• Updating internal databases with information about technical issues and useful discussions with customers;
• Sharing feature requests and effective workarounds with team members;
• Following up with customers to ensure their technical issues are resolved.
Position: Customer Support Agent, Support Manager
Category: Support
Experience: 1.5 years | English: fluent

Master's degree in Translation (English, German).
All tasks are always done in a timely manner.
Managing high volumes of work.
Excellent problem solving.
Reaching goals and targets as expected.
Hello! I have 1,5 years of overall experience in Customer Support activities. 

My journey has started with an outsorcing company AddSalesForce where I occupied a position of Customer Support Agent for a popular European second-hand marketplace platform. As a Customer Support Agent I had to process all user's requests assigned to me automatically by a ticketing system in the form of tickets or live-chat and create new templates for replies to users. I had been working in this company for 6 months when the project was closed and my first job experience had come to an end. I learned how to deal with a great amount of work and proved to be stress-resistant, I improved my time-management skills and met daily goals on time.

My next stop was Adavice - an online marketing company where I stayed for a bit more than 1 year. I gained a position of Support Manager in their affiliate marketing team. Our team provided users with mobile content (games, recipes, health, downloads through popular portals) and also dealt with CC Submits. My main duty was, of course, processing user's requests which was done by email. My other responsibilities were: creating new templates for replies, processing fraud prevention alerts, prosessing chargeback reports, representing incoming chargebacks, performing some QA activities such as making sure our portals function as expected, they contain relevant information, QAing logs of real users to make sure the subscription flow works as expected and if not, reporting it to our product team.
As of now, I'm looking for a place where I'll have more opportunities for both personal and professional development and growth. 

I expect to work remotely with a standard (9-18) or flexible schedule. I would not like to assist customers by phone (emails, chat, live chat only).

I will not agree to work night shifts.
Position: Customer Support Agent / Support Team Leader
Category: Support
Experience: 11 years | English: fluent

Previously, as a Reservation Officer at Simply Contact, I handled travel inquiries, made reservations, and calculated expenses. I had the opportunity to work with Arabic and English lines, serving customers across the Gulf Area, Europe, and the United Kingdom.

In my role as a Retention Manager and Logistics Specialist at Vista Holding, I effectively communicated with drivers and support staff, collected data on driver service trends, and implemented strategies to retain drivers. I also managed transaction schedules, maintained inventory records, and oversaw fleet maintenance programs.

During my tenure at Teleperformance, I held various positions, including Customer Support, HR Advisor, and Service Center Team Leader. I provided prompt and accurate responses to customer queries, analyzed product malfunctions, and resolved customer complaints. As a team leader, I conducted hiring processes, managed payroll and benefits, and ensured adherence to company policies.

With strong analytical thinking, organizational skills, leadership abilities, and effective communication, I bring a positive attitude and a commitment to continuous learning and improvement. My goal is to enhance the customer experience, resolve conflicts, and provide timely assistance, making a significant impact within any organization.
I am an experienced Customer Support with a strong background in customer support and team leadership. Currently, I hold the position of Project Manager at British Builders in Ukraine. In this role, I excel at directing, motivating, and managing project teams, developing and maintaining project plans, and applying risk management processes. I tailor my expert knowledge to meet the specific requirements of each project, ensuring successful outcomes.
Position: Customer Support Agent / Team Lead
Category: Support
Experience: 3 years | English: fluent

- Increased company's revenue by modifying moderation processes.
- Increased number of the product’s positive reviews on TrustPilot.
- Trained and helped many new agents.
Attentive and hardworking customer support agent with 3+ years of experience and a team lead who keeps finding the best
ways to teach and coach my team. I have been previously working as an English-speaking technical support agent for various SaaS and software projects, which gave me solid understanding of the processes and experience with different support methods and CRMs. 
​
Experience:
​
Moderation Team Manager | appflame, APR 2020 - NOW
•  Led and managed a team of content moderators;
• Monitored & analyzed team performance and provided feedback;
• Controlled the quality of moderation;
• Sent regular updates to the team on new features, launches and other updates in the
app that may influence their workflow;
• Analyzed traffic, workload and planned the workflow for the team.
• Cooperated with developers and analysts on the development of tools for moderation
and automation process;
• Prepared and held online training, onboarding, and 1-on-1s with team members;
​
Support Team Trainer | SupportYourApp, DEC 2019 - APR 2019
• Onboarded new agents;
• Developed a relevant training plan including all the updates;
• Provided all the training material;
• Checked written assignments;
• Coached & mentored agents;
• Provided extra-training if needed.
​
L2 Support Engineer | SupportYourApp, APR 2019 - DEC 2019
• Resolved most complicated support cases;
• Worked with customers’ log files in order to indicate the issue;
• Worked closely with vendors to report and escalate cases;
• Reported potential and actual app’s bugs;
​
English-speaking Customer Service Agent | SupportYourApp, DEC 2017 - APR 2019
• Successfully resolved thousands of support tickets, chats and calls;
• Maintained Customer Satisfaction (CSAT) at 97%;
• Reply time under 2h (tickets) and 3 mins (chats);
• Increased number of the product’s positive reviews on TrustPilot;
​
Work & Travel Program | USA, 2017
Preferably product company or startup with easy-going fun people.
Position: Customer Support Agent / Team Lead
Category: Support
Experience: 2.5 years | English: fluent

Cerifications:
1.The Project Management Course on Udemy by 365Careers
2. Practical Project Management worked example using Gantt Charts, PMI, PMP, APM by Chris Croft
Hi everyone!

As of now, I have 2.6-year experience working as a customer support engineer in Ciklum for the Powtoon company. 

Throughout this period, I've been improving my communication skills on a daily basis, both oral and written, handling internal communication within a company and external with business customers. Besides, I developed the problem-solving skills, as this is what the sphere of IT support demands. 
Learning how different teams interact within an IT company - is another crucial skill that I acquired, as I frequently had to interrelate and negotiate with the DevOps, Product, CGA and other teams in order to solve some problems and achieve the specific goal.

Previously, I've worked as a teacher for 3 years. It also helped me to develop strong communication skills, to improve my planning and organizing skills. Besides, I learnt how to find a specific approach to customers in order to build long-term collaboration.
Position: Customer Support/ Also open to new things
Category: Support
Experience: 5 years | English: fluent

-Consistently met or exceeded performance goals in previous customer support and content moderation roles.

-Demonstrated proficiency in using payment systems such as PayPal and Stripe to process transactions and troubleshoot payment issues.

-Maintained a high level of accuracy and attention to detail while verifying important documents, ensuring compliance with company standards.

-Developed strong communication and interpersonal skills while engaging with customers and resolving issues to their satisfaction.
In my past roles, I have worked extensively with payment systems, as well as utilized customer service software like Zendesk. Additionally, I am fluent in English and possess strong learning abilities, which I believe are critical to succeeding in any role.
I am currently seeking a new employment opportunity and am interested in exploring roles beyond customer support. While I have previous experience in content moderation, document verification, and customer support, I am eager to expand my skillset and take on new challenges.
Position: Customer Support / Analyst / Business Analyst/ Recruiter
Category: Other
Experience: 2 years | English: upper

For two years, I provided analytical services to such market giants as HP, Nike, Logitech (including subsidiaries), GoPro, Zound (Marshall), Maui Jim. Have a solid experience in Customer Support and Analytics
Ecommerce Senior Support Analyst

Served as a data coordinator for such giants of the European Asian and Atlantic market as Nike, HP, Logitech (as well as subsidiary brands such as UE, Logicool, Astro Gaming, Blue Microphones), Maui lim GoPro and so on.

Was a part of creating predictive analytics techniques, using data mining, and statistical modeling techniques to predict future customer behavior, such as which products they are likely to purchase or which marketing campaigns they are most likely to respond to.
Developed with the team so-called "Customer lifetime value analysis", which involves calculating the value of a customer over the course of their relationship with the e-commerce business. This can help businesses identify their most valuable customers and target them with personalized marketing campaigns.
Extensive experience working with an international team, frequent use of interpersonal communication
skills, and solving problems of various kinds for a global delivery team.

Created scrapers for successful data extraction from Amazon, eBay, Rakuten, Kaufland and Rue du Commerce.
Developed the guidelines for the team to ensure the correct use of software and web resources for information searching, scraping, and analysis.
Position: Customer Support and Sales
Category: Support
Experience: 2 years | English: fluent

I was promoted in sales three times in one year.
I also one highest KPI after several months in a role.
I received awards from university for high academic performance and community service.
Over 2 years experience in sales and lead generation from assisting as lead generator and account manager roles in a global logistics company as well as energy contractor agency. 
Over 2 years experience in customer service experience through helping at a chain bookstore, call centre representative for major cellphone provider and clerk at grocery store.
One year experience as an administrative assistant at a global supply chain company.
Technical experience includes various software for teamwork including asana, zoom, google meeting, notion and slack. I also have one year experience in social media management and digital marketing campaigns including copywriting and proofreading.
Position: Customer Support / another relevant position for my experience
Category: Support
Experience: 3 years | English: fluent

Lead Generation Manager;
English Conference Interpreter;
Lead generation manager (1 year);
English-Ukrainian Interpreter and Translator (3 years);
English teacher (3 years);
Call centre operator (3 months)
I am ready to learn something new.
Position: Customer Support Assistant
Category: Other
Experience: 0.5 years | English: upper

In 1 months,  as soon as I had started to work at travel agency from beginner who just simply check reservations in hotels  and ask for hotel confirmation number , i have achieved success to be assistant on emergency line ,and working with emergency cases on spot
Now I’m working assistant on emergency line my target is to find solution in different kind of situations which happen in hotel. I want to proceed improving my skills, and become better and better.I had been working at travel agency for 4,5 month ,i have a little bit experience of working with people also with agent, i know how to right more grammar in English and correctly use simple’s in my sentences
I expect respect, improving my skills , new experience and good teaching
Position: Customer Support, Assistant, HR, Sales
Category: Support
Experience: 3 years | English: fluent


In my role as a customer support representative, I have consistently utilized my excellent communication and
interpersonal skills to assist clients through our website, providing guidance on order placement and addressing
post-purchase requests. I efficiently handle payment transaction issues and adeptly handle unsatisfied clients,
ensuring their concerns are resolved to their satisfaction. Moreover, I actively contribute to the improvement of
our services by reporting bugs and maintaining the team schedule for seamless operations. Additionally, I
manage email inquiries promptly.
Position: Customer Support/ Assistant Manager
Category: Support
Experience: 7 years | English: fluent


I worked as a call center operator in Globalbilgi
 Duties:
- competent provision of information and consultation of clients;
-work with a complete package of customer data inside
administrative part of the provided program;
-help each client online.

Customer support

Justskhool, (English school)
- work with clients of the company
- answering calls and instant messengers
- work with customers’ wishes
- agree timetable for children and teachers.
- work with Excel


Also, I have strong writing skills as I faced with writing articles and academic work. I am looking for new experiences and want to work with copywriting and technical writing
Position: Customer Support Associate
Category: Support
Experience: 2 years | English: upper


Assisting customers, couriers, and venue partners with various problems and providing optimal solutions through chat and phone communication. Capable of handling multiple cases simultaneously, up to six customers at a time.
Fluent in three languages, allowing for seamless support tailored to users' preferences.
Position: Customer Support \ Atlassian Administrator
Category: Support
Experience: 3 years | English: upper


Summary:
Experienced Atlassian Administrator/Team Lead with over 4 years of experience in managing, configuring and deploying Atlassian tools, including JIRA, Confluence, Service Management, and Core. Proven ability to lead and motivate cross-functional teams to achieve project goals and objectives.


- Led the implementation and customization of JIRA, Confluence, for agile software development teams
- Configured and maintained Atlassian tools to meet business needs and user requirements
- Managed user access and permissions, workflows, custom fields, and plugins
- Provided training and support to users and teams to ensure effective adoption of Atlassian tools
- Developed and implemented best practices and guidelines for Atlassian tools usage
- Collaborated with other IT teams to integrate Atlassian tools with other enterprise applications
- Created reports and dashboards to monitor and measure project progress and performance
- Led a team of 12 people and provided coaching and mentoring to improve their skills and knowledge

Atlassian tools (JIRA, Confluence, Bitbucket, Bamboo)
Agile methodologies (Scrum, Kanban)
Software development lifecycle (SDLC)
Project management
Team leadership and motivation
Communication and interpersonal skills
Problem-solving and analytical skills
Position: Customer support billing agent
Category: Support
Experience: 2 years | English: upper

I am proud that, working in the company for only two years, without experience in this field, due to persistence and ingenuity, I was promoted twice which inspired me a lot.
Experienced customer service representative with experience in resolving complex issues and maintaining customer loyalty, financial helpdesk employee, processor integration skills and communication with wire providers. 
My first student job, were I got my first experience of working in a team, learned how to be stress-resistant in various situations, be communicative and received a great kick in further development. 
 
In 2019-2020 I worked as Customer Support agent.Was committed to provide exceptional customer support service to ensure customer loyalty and increase satisfaction. 
My responsibilities included: 
-resolving requests of customers via emails / live chats. 
-supporting customers’ technical teams around the world, mostly all the issues are in English. 
-resolve product issues by clarifying the customer’s complaint; determining the cause of the problem. 
-creating a positive client experience in the long-term. 
-working with CRM and client database. 
-interacting with other teams. 
 
 In 2020-2021 worked as Billing agent in same company.
Was responsible for research the market, optimization of the payment process, communication with partners. Also, I have a lot of collaboration with Development, Support and Marketing departments. Communication with wire providers, Excel reports. 
Experience in processing cryptocurrency transactions. I have worked with crypto assets such as BTC, ETH and USDT.
I want to become a part of something interesting, where I could be useful, and could improve myself.