lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Service Representative
Category: Support
Experience: 3 years | English: fluent


I am a Customer Support Specialist. I assist customers in making cost-effective and correct use of a product.
My work includes assisting customers in planning, installing, training, troubleshooting, maintenance, upgrading, and disposal of a product.

You'll agree that for every company to best maximize their customers to their advantage, an effective customer support structure is highly needed.

When I started as a Customer agent 3 years ago, I asked myself "How can anybody hire me if I don't develop my skills and practice them?" 

So, I took more courses and set up a personal business structure that has made me attend to different kinds of people daily for the past few years.

I have a working knowledge of Customer Service, Customer Support, IT Support, Lead Generation, and Cold Calling.
Position: Customer Service Representative
Category: Support
Experience: 4 years | English: fluent


I am a support professional with over 5 years of experience, providing customer support in the Telecommunications and IT industries. As part of the Microsoft Azure Support Team, I have been able to develop a keen eye for details and the ability to connect to customers and provide them with great value thus ensuring maximum customer satisfaction. My greatest asset is my ability to easily learn and adapt to new technologies and innovations within a short space of time.
Experience
2020 Feb -	Queue Manager /Technical Support Engineer L2 (Azure
Present	Subscription Management)
	Microsoft Azure Support Team, Lagos – Nigeria
•	Monitoring the queues and assigning the incidents before missing SLA Response time. using Servicedesk, DFM, and case buddy.
•	Assigning tickets to respective Support Engineers according to required skills sets and out-of-scope tickets to Service Desk/Other Teams
•	Tracking a high number of repeated incidents and relating to Parent incidents.
•	Daily Report on Incidents/Change/Problem tickets and SLA status
2018 Apr - 	Technical Support Engineer L1 (Azure Subscription Management)
2020 Jan	Microsoft Azure Support Team, Lagos - Nigeria.
•	Communicating with customers via emails(Microsoft Outlook) and phone calls(Avaya and Microsoft teams).
•	Addressing individual concerns and issues of customers.
•	Liaising with numerous internal teams when needed.
•	Training new employees on Azure’s supportability and processes.
•	Providing timely updates to multiple customers daily.
2016 Mar - 	Contact Center Agent
2017 Sep	Airtel Nigeria, Lagos – Nigeria
•	Keeping customers up to date on products and service information using CRM and Ameyo.
•	Addressing customer complaints and escalating issues for final resolution
Position: Customer Service Representative
Category: Support
Experience: 4 years | English: fluent

When it comes to working I am detail-oriented, have great interpersonal skills, flexible to any type of schedule and tasks, confident with my work and I'm able to work under any type of pressure.
If you are looking for customer support, answering service of your business, personal assistant, front desk person who receives a call for your company/business, My service is the best for you and I will help you!



I can help you with:

-Inbound customer service calls

-Email support

-Help Desk support

-Order processing



If you're interested to take me in for a long term job. Reach out to me before placing your order so we can negotiate. Thanks!
Position: Customer Service Representative
Category: Support
Experience: 1.5 years | English: upper

I am proud of ability to assist customers all around the world in English. I adore my communication skills at this point.
I have been working for Austrian Airlines as a customer service agent for 1 year. We stored all passengers data in order to resolve issues with flying. Although, I was responsible for emails as well as calls.
I expect to join some interesting projects, to see real perspectives and meet inspirational colleagues!
Position: Customer Service Representative
Category: Support
Experience: 3 years | English: fluent


I have close to three years of experience in the customer service industry, interacting with customers through emails, chats, and calls in high-volume centers, mainly working at Zendesk and Freshdesk. Additionally, I have been working as a social media agent for a few months, responsible for dealing with chats and public comments on high-engagement, and several social media platforms. Moreover, I have served as a quality assurance specialist where my job entailed increasing the quality of the customer service department and providing feedback to a team of fifteen people to ensure customer satisfaction. Lastly, I have one year's experience as an AI system adviser, during this time, I was responsible for developing call/chatbots for a customer service department and creating reports for the development team related to the progress of the system.
My expectations for the company would be to provide a trusting and transparent work environment. Place that offers a platform for the growth of the employees' potentials and rewards loyalty and commitment.
Position: Customer Service Representative
Category: Support
Experience: 1 years | English: fluent


I have previously worked in a Telemedicine Company, M.D group as a Benefits Specialist and I assisted patients in collecting medical data and then submitting it on their behalf to an assigned physician.

Also, I worked as a Sales representative for a Cryptocurrency brokerage firm called CryptoBravos. I engaged prospective clients on the ways in which they could benefit from investing in cryptocurrencies and assisted them in signing up with the firm.

Most of these clients were from English-speaking foreign countries(U.S.A and Canada).
I seek for a positive work environment that would give me the opportunity to hone my skillset and improve upon them while learning from my fellow teammates/collegues. 
I also like to relate with customers quite very well.
Position: Customer Service Representative
Category: Support
Experience: 0 years | English: upper

I`ve come to the company and got acquainted with the system very quickly. It took me 2 weeks to work as an experienced employee.
I have worked in the Dating Agency, a company that helped foreigners find a couple from Ukraine. 
My responsibilities were:
Chatting in English.
Attracting people to make a conversation.
Tell different stories.
Writing emails.
Position: Customer Service Representative
Category: Support
Experience: 1 years | English: fluent


I’ve been working in service field for almost 2 years and I have gained the knowledge from basic to intermediate in different aspects. Working in service industries helped me to improve my communication and language skills. Since I’ve tried myself on different positions my ability to learn new stuff has advanced. Right now I’m open to work on a different projects to use my all skills and to enhance my career.
Position: Customer Service Representative
Category: Support
Experience: 2 years | English: upper


I worked as a sales manager and customer support for three years. My duties included:

- search and attraction of new clients in a cold base;
- preparation and placement of orders;
- support and work with regular customers;
- solving problems directly with clients and finding optimal solutions;
- providing clients with recommendations and advice;
At the current moment, I'm looking for a remote job as a customer support, account manager, or sales manager. 

Also, open to new vacancies and opportunities. Ready to learn something new :)
Position: Customer Service Representative
Category: Support
Experience: 7 years | English: upper


November 2022  – February 2023 Owner of an Instagram lingerie store (a try)
Ivano-Frankivsk, Ukraine

Duties:
selection of good underwear sets;
search for suppliers;
maintaining an Instagram page and pages on OLX and Shafa;
advertising management;
communication with customers;
sales and delivery.

March 2022  – September 2022 Private English lessons 
Tyachiv, Ukraine

Duties:
learn new material;
improve their English skills.


January 2022  – till now  Crypto Miner
Ivano-Frankivsk, Ukraine

Duties:
- videocards selection;
- maintenance of mining farms.


November 2021  – till now  Crypto Investor
Ivano-Frankivsk, Ukraine

Duties:
- market analysis;
- IDO, ICO investment;
- crypto arbitrage.


February 2020 – February 2022  External advertising manager at “RST” Ukrainian brand of automotive e-commerce (Kyiv, Ukraine)
Ivano-Frankivsk, Ukraine
Duties:
- purchase of outdoor advertising at discount prices;
- communication with partners;
- selection of billboard locations;
- order printing of billboards and brochures;
- control of deliveries of billboards and brochures;
- control of photo reports.


August 2020  – January 2022  Customer support and administrator at “Auto Nico” Service Station (Nice, France)
Ivano-Frankivsk, Ukraine

Duties:
- communication with customers;
- scheduling;
- customer support;
- communication with workers.


May 2020 – January 2022  SEO Copywriter at “TokarCo” Construction Company
Tyachiv, Ukraine
Duties:
- SEO market analysis;
- writing texts and articles for the company's website;
- planning SEO texts schedules.

May 2020 – September 2021  SMM specialist  at “TokarCo” Construction Company
Tyachiv, Ukraine
Duties:
- brand development planning in social networks;
- creating a schedule and strategy for managing social networks;
- creating of photo and video content;
- analysis of the development strategy;
- attracting customers;
- communication with clients at the first stages and transfer of clients to the manager.


April 2020 – August 2020  Copywriter at “Hanza.ua” Electric Transport Manufacturer
Uzhorod, Ukraine
Duties:
- writing advertising texts for the website and Facebook page;
- search for information;
- creating sales texts;


September 2018 - April 2019   Private English lessons 
Ivano-Frankivsk, Ukraine
Duties:
learn new material;
do homework with children;
improve their English skills.

May 2018 –September 2018     Shop assistant  at “Kodak”  Photo Studio and Shop 
Tyachiv, Ukraine
Duties:
client consulting; 
sale of good
Position: Customer Service Representative
Category: Support
Experience: 1.5 years | English: fluent

A month to study the U.S. logistics market and new contracts have already appeared. Left more than 15 clients with the firm after a year of work.
Previous job was logistics manager. This position was so varied including finding new clients, maintaining contracts with old ones, daily updates on each contract to the customers, handling conflict situations with clients. Working in a compamy CRM system, Excel, Trello.
I'm ready for all possible positions. Continuing to develop in a familiar field is good, starting to learn and reach heights in something new is great.
Position: Customer Service Representative
Category: Support
Experience: 2 years | English: upper

1. Resolved complex customer issues with empathy and problem-solving skills.
2. Implemented process improvements to enhance customer experience.
3. Collaborated effectively with cross-functional teams for increased customer retention.
4. Received consistent positive feedback for exceptional service and high customer satisfaction ratings.
Projects and Tasks Completed:
Throughout my journey as a Customer Service Representative, I have accomplished several projects and tasks that have contributed to customer satisfaction:

1. I've been dedicated to resolving customer inquiries swiftly and effectively, utilizing phone, email, and live chat to provide the assistance they need.
2. Helping customers navigate our company's website and guiding them through the purchasing process has been a rewarding experience.
3. Managing a significant number of customer accounts has allowed me to ensure accurate and up-to-date information, building trust with our valued customers.
4. Collaborating with diverse teams, including sales and logistics, has been crucial in addressing customer concerns and finding timely solutions.
5. I've made it a priority to document customer interactions and feedback in our CRM system, ensuring that we have a comprehensive record of their journey.

Technologies Used:
In my role, I have utilized various technologies to enhance my performance and provide exceptional service:

- Hubspot CRM
- Zendesk
- Jira Service Management
- Team Viewer
- Typeform
- Microsoft Teams
Search for remote and written only (tickets/ chats and emails) position.
Position: Customer Service Representative
Category: Support
Experience: 5 years | English: fluent

five years of consistent customer support for native speakers
Skills and Achievements

Reasonable and consistent, I have experience in managing English native speakers (customers, clients and counterparts) by providing a friendly support and guidance. I prefer non-flexible or flexible working hours schedule in the afternoon and at night in a freelance group or a company that provides remote working positions.

Restrained, discreet, smart. I play the guitar and the piano. Like photography. Cat lover. 

Work Experience

Shipping department specialist
December 2019 — April 2020
Best Shop USA

Customer support activities, experience in providing broad informational support to the executives by drawing up reports, supervising the work of the accountable staff 

Officiating Representative
January 2014 — September 2018
Calypso Freelance Group (Business Services - other)

provided customer support activities for the native speakers in USA and Canada via VoIP, emails and ticket systems
supervised customers' orders, tasks and inquiries, which included negotiating and problem solving
worked with the major american vendors in logistics (Fedex, UPS, USPS, OnTrac)
provided editing and writing activity in English 




Summary of basic skills:

English writing and speaking
Russian writing and speaking
customer service (English)
strong experience in negotiating (English)
e-mails ( roundcube, gmail, Thunderbird), messengers (jabber, telegram, bitrix24, Slack), VoIP ( MicroSIP, Xlite, Skype )
translation work
voice over act
audio editing (Adobe Audition, Cakewalk Sonar, Amplitube etc)
I hate copy-paste job. If you need a Swiss knife worker, that;s not me. I prefer to talk or write without any scripts. I think that brings more trust and results when working with people.
Position: Customer Service Representative
Category: Support
Experience: 1.5 years | English: upper


Technical Support Representative with experience in Networking and VoIP.
The Onboarding Technician. The Onboarding department helps set up and test new accounts to make sure customers are set up for success.
Main Responsibilities:
Assist in building accounts.
Checking customers' networks.
Implementing their new phone system.
Training customers on the features of their voice account.
Troubleshooting any kind of issues customers experiencing.
Additional Skills :
Jira
Salesforce
CRMs 
Microsoft Excel
Debugging skills
Position: Customer service representative and sales
Category: Support
Experience: 3 years | English: fluent

- 2020-01
2007-01 - 2013-01
WAEC (West African Examinations) (01.2007 - 01.2013)

High school leaving diploma
Stars International Secondary School - Lagos

MBBS, M.D of medicine (10.2014 - 06.2020)
National Medical University O.o Bogomolets
Telecommunications customer support/representative
Tradinggroup, Kiev (05.2020 - 02.2022)
Answering all relevant product questions
Availability to answer client's phone call/ call the client
Solving client difficulties over the phone
Increased profits by 5% through generating and maintaining Customer relationships with over more than 30 accounts and effectively selling new products.

English speaking director (2019-2020)
Active Child School
Duties:
Giving English knowledge to kindergarteners Organizing fun games and exercises
Native English speaking club teacher

English tutor (2017-2019)
Sandy school
Caring and watching kids at the kindergarten Walking kids during breaks and lunch time Organizing English lessons
Organizing arts and crafts time with kids Making sure kids are comfortable and well

English tutor (2016-2017)
Logos premium English school
Main duties:
Caring and teaching young learners at summer school camp Teaching English communication skills on weekdays and weekends Organization of speaking clubs for kids, older learners and Adults Organization english games and fun time during special events Reporting levels of learners knowledge to parents and employers.
I will love to work in a modest, professional environment, with good team development and good compensation for my efforts.
Position: customer service representative and salesperson
Category: Support
Experience: 2.5 years | English: fluent

Won employee of the month at pick n pay 3 times.
Received and answered emergency and
non-emergency calls.
Recorded the important details of the conversation.
Addressed problems and suggested
solutions.
Received and dispatched orders.
Gave feedback to the upper management.
Handled customer complaints.
Analyzed customer feedback.
Answered questions about company's
services and products.
Processed orders and transactions.
Marketed special offers to customers via phone and email.
Maintained business-client relationship.
Position: Customer Service Representative & CS QA Analyst
Category: Support
Experience: 6 years | English: upper


SimplyContact | 2016-2019

Customer Support Representative UIA 2016-2017

As a Customer Support Representative at SimplyContact, I provided exceptional service and support. I worked on a UIA project, delivering specializedcustomer support services.

Customer Support Representative Fareportal 2017-2019

At Fareportal, I focused on customer retention andbuilt lasting relationships. I also served as a Ticket Issuer, ensuring accurate and timely travel ticketcreation.

Senior Customer Support Representative 2019-2021

I initially served as a Customer Support Representative, assisting clients with provider selection, prescription savings, and providing chat&call support.

QA Analyst 2021-2022

After 2 years, I was promoted to the role of QA Analyst, where I provided scores for CS reprepresentatives tickets,conducted feedback sessions, and resolved client feedbacks.
Position: Customer Service Representative, Project Manager
Category: Project Manager
Experience: 0.5 years | English: upper

- problem solving skills - it helped me in some difficult situations with clients. Rapid reaction and empathy attitude to the customers really helped to deliver the good service.
 - willingness to learn - never stop to study and improve my skills (Currently, I study “Project Manager IT”. Estimated time of finishing is March 2023).
- team player - strong skill of listening and hearing needs of the team. (I created a scheduale for 10 persons  in my previous job).
- multitasking and effective time management skills (I had an excelent work-life balance between work with team, top-manager of salon and more than 30 clients per day via meetings, phone calls, social media).
- strong attention to details (it's important to maintain an order with official documents so I've never had problems with it).
- driver’s license.
- MS Office.
- Notion, Slack, Trello.

Certifications:
IT Support  /Coursera|Google - Issued December 2022
Currently I'm a swither to IT. In the past I was a problem-solver and multitasking beauty studio administrator,  responsible for client management, operation, supplies, etc. Former offline marketing specialist with 5 years experience in B2B with strong communication skills and stress resistance abilities.
Position: Customer Service Representative, Recruiter
Category: Recruiter
Experience: 1.5 years | English: fluent

Increased customer base by 50%
I worked as a call centre agent. I recieved calls daily and communicated with clients who wanted to put in orders by call. 
I would like to improve on my recruiting skills
I expect a welcoming environment and hardworking colleagues. I don not like coworkers who don't put in their best effort.
Position: Customer Service Representative / Sales Executive
Category: Support
Experience: 4 years | English: fluent


At ProToCall, I am responsible for providing call center service for the customers of our partners, mainly healthcare and insurance providers, while also maintaining a contact center database and making sure it is up-to-date. My other main responsibility is being a sales agent for our contractual partners, providing them with all the necessary information about the products of our contractual parties, and handling customer inquiries regarding these products and company policies.   
I advertised and sold a wide variety of products such as vitamins, health care products, and packages, household items and accessories, helping my sales team achieve sales goals and helping the agency increase the sales rate.

My main responsibility at Cofidis was to provide information about loan packages to our customers and our potential contractors. As a customer service representative I was the one responsible for the customers' first impression of our company, being the main agent to interact with them. I assisted  and guided customers with instructions about taking a loan, important requirements and deadlines, properly filled paperwork and applications. I kept records of loan and moratorium applications in databases. 

At Multicom, I managed a large number of inbound and outbound calls daily, and answered all customer queries to the best of my ability via telephone, email and chat. I advertised and brought products and promotions to the attention of customers, assisting them in finding the best match of packages for them. I categorized and matched customers to possible promotions based on the information they provided, and maintained call center database by collecting and recording information.
Position: Customer Service Representative / Support
Category: Support
Experience: 3 years | English: upper

Helped my organization in getting new customers to partner with us.
Maintained active relationships with customers who made use of our systems. I ensured they were swiftly attended to by our team of engineers when their systems needed attention. This led to a growth in our client base as we kept on receiving referrals weekly.
Co-led the organization of a boot-camp where young women were given free training on IT skills such as UI/UX DESIGN, web and mobile development, creative writing, and grant writing.
•	Developed the partnership proposal that established a rapport between The German Agency for International Cooperation (GIZ) and The Girl-LEAD team.
•        Assisted customers with answers to questions and complaints.
•        Provided customers information about the team's services and products, took customer orders, and processed returns.
•	Co-led the organization of Virtual bootcamp (4.0) where we equipped young women and girls with leadership, social entrepreneurship, and IT skills.
•	Updated customers files in Google spreadsheet, boosting department organization by 8%.
•	Supported my team in sub-grant documentation and processing of partner files.
•	Communicated progress and roadblock to team leads, made suggestions on how to bypass the roadblock for on-time project delivery.
•	Supported the team to maintain an up-to-date partnership tracker and review monthly internal reports.

I currently work as a Partnership/Communication intern in my team.
I have been able to perform my roles using Slack, Microsoft word, excel, Google spreadsheet, Jira, and PowerPoint.
I intend to get better in multitasking.
I am in search of career opportunities that would allow me take on responsibilities, learn, and grow my skills. As a people person, I long to be part of a collaborative and team-oriented culture where my contributions to the team’s growth can be respected.
A flexible remote policy and an environment that supports collaboration.