lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Specialist
Category: Support
Experience: 0.5 years | English: upper

- Master degree in Software engineering, Donbass State Technical University, 2009-2014.
- Manual software testing, QATestLab, Sertificate №0811, 2015.
•	Upper-Intermediate English;
•	Maintenance of the educational database and website;
•	Experience of website layout and manual website testing;
•	Excellent communication skills and experience in a customers counselling;
•	Solid ability to learn and develop new skills rapidly;
•	Strong knowledge of  HTML and CSS;
•	Basic knowledge of SQL and programming skills;
•	Teaching experience.
I am looking for a Customer Support Specialist position in IT company with friendly team and opportunities for the career development. In return I will try my best to contribute to the work of your company's Support division via helping customers qualitatively and in time.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: intermediate

Employee of the month for quality 3 months in a row as map developer
Graduated from Global Logic "IT Switch Course"
Graduated from Global Logic "IT Basics Course"
Acted as an administrator in the store during crisis situations
• Worked at an outsourcing company for 1.5 years. I was engaged in the development of maps.
Responsibilities:
- Checking the quality of marking of buildings
- Determining the size of the building based on satellite images
- Work in night shifts

• I also worked as a tour guide, which gave me experience in working with people.
Responsibilities:
-Work with stressful situations
-Flexibility
-Informing visitors of the city about the history of the city and providing reservation services

• Worked as a salesman in a power tool store
- Consultation of clients on the range, assistance in product selection
- Informing about promotional offers
- experience with CRM system
- setting up office equipment (installing drivers, connecting printers and scanners, installing Windows, working in a Linux environment).

I would like to work and develop together with the company.
No cold calls
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: upper

Сompleted the company's internal courses about Clients' Security. After 1.5 years of work, was promoted from newbie to Senior Support Specialist (Guru).
Worked in the world's second largest company that is selling domain names, webhosting and other services.

Provided technical support to clients around the world, including answers to questions, assistance in selecting and installing products and services provided by the company.

Also, worked with payment transactions, Orders reprocessing and domain name registrations.
I expect to have defined schedule (without night shifts). Ready to overtime, if necessary.
Position: Customer Support Specialist
Category: Support
Experience: 5 years | English: intermediate

I have 5 years experience, 3 years in retail and 7 months in telephone sales.
In addition, I'm engaged in self-education, I'm interested in the field of marketing and studying marketing at the university
Personal qualities: punctual and responsible, working for results and quality, quickly learner
 Ukrainian and Russian is the native language and English at the intermediate level
Work experience
Sales Manager (Genius Marketing, Online education services)
I had been working as a Sales Manager for 7 months. During this time, I handled incoming orders, negotiated, and increased sales. Also, I had communication via email and messengers with customers, keeping reports on the work with current customers, and used a CRM system
I have experience in a position in customer support. This role taught me to adapt to different customer needs

Senior Sales Consultant (Colin's, retail) from 2018 till 2021
My responsibilities were:
-Store operations: implementation of the sales plan, customer consultations, product presentation.
-Working with staff: information lectures and training, staff supervision, control of sales plan implementation.
- Worked in 1C-program and did store reports: filling sales ledger, comparing sales of reporting periods, scheduling and timesheets for staff.
Achievements - best Sales assistant in Ukraine in terms of total annual profit in 2019

Administrator (Service sector)
At my first job, I had been working from 2016 to 2018. I worked as an Administrator in public catering
Responsibilities were the preparation of products according to recipes, reception of products, cash reporting, recruitment, scheduling work
In 2017 I was promoted to restaurant Administrator.
I'm looking for a position in Customer support where I can use my ability to communicate with people and use my knowledge of English
Position: Customer Support Specialist
Category: Support
Experience: 5 years | English: upper


Work in international transport companies (airline / taxi), as well as in sales and services (shipping). Ability to solve problems for users and colleagues. Structuring work, mentoring, training. Using Salesforce, Zendesk, Slack. Communication with other departments.
Position: Customer Support Specialist, Account manager
Category: Support
Experience: 1 years | English: fluent

Open-minded, outgoing, and well-qualified Customer Support specialist. Having a proven track record of delivering customer service, I am an excellent communicator and adaptable when under pressure. Reliable, eager to accept new challenges, and ready to join my next team.
Wirex – Fintech company (Customer Support Agent)
April 2022 – November 2022
•	Responded to and handled customers' requests via chat and emails; helped customers use specific features.
•	Worked on creating tasks to solve customers' cases.
•	Updated internal databases with information about technical issues and valuable discussions with customers.

Freelance – English second language teacher
March 2020 – now
•	Use a personal approach to each student, and create individual learning plans to achieve set goals.
•	Provide students with detailed progress reports.

Skyeng – Online English teacher (English teacher)
February 2020 – February 2022
•	Taught 4-16 years old students.
•	Chose and conducted lessons due to students' aims.
•	Provided students' parents with detailed reports on the children's progress.
•	Solved parents' queries regarding the studying process.

Crowdin – Translator (Internship)
March 2020 – April 2020
•	Worked on translation of such projects as «Adblock» and «Alarmy (Android)» from English to Ukrainian.
•	Edited translated texts and formatted them.
Position: Customer Support Specialist / Account Manager
Category: Support
Experience: 4 years | English: fluent

I consider each client / customer, whose mood and experience improved after talking to me, to be a little accomplishment. There's been a lot. :)
Currently I'm at the position of Account Manager, which is in many ways similar to a Customer Support Representative one, except for specialization on VIP clients, building long-term relationships, preventing and/or resolving any possible conflict situations. Having various ways of communication - calls, chats, emails - I gather information about clients to build a profile of their preferences and behavioral patterns, in order to make their usage of the platform as enjoyable as possible. I've obtained this position for a few years not and would like to move forward, confident that my extensive experience can be useful for other companies.
Speaking of my previous positions, I used to work as an English Teacher and as a Refund Manager in an avia-related company for around a year. As a teacher I (well, predictably) presented lessons, assessed and recorded students' progress, created and distributed educational content. As a refund manager, I used to communicate with various airlines around the world to gather needed data, study the information clients provided me with, and based on numerous factors calculate and process compensation for a cancelled flight. Multiple platforms were used for these purposes.
I expect a healthy working environment, where both employer & employee thrive off each other's cooperation.
Position: Customer Support Specialist/Account Manager
Category: Support
Experience: 1 years | English: intermediate

- Promotion to head of department;
- Сompleting internet marketing courses;
- The Fundamentals of Testing in QATestLab course.
1. Work in the contract department
- Compilation, arrangement, verification of documents and contracts;
- Practice of contractual support of a group of companies;
- Participation in negotiations;
- Monitoring and analysis of current legislation;
- Customer support;
- Preparation of reports;
- Experience with Microsoft Dynamics CRM
365;
- Conducting presentations.

2. Customer support (State Enterprise)
- Communication with customers;
- Verification of documents, etc.;
- Provision of consultations according to business processes.

3. The Fundamentals of Testing in QATestLab course
- Web testing
- Mobile testing;
- Testing games;
- Creating test cases;
- Creating a checklist;
- Creating bug reports.
Quality work in a promising company with an excellent team.
Position: Customer Support Specialist/Account Manager
Category: Support
Experience: 2 years | English: fluent

• Completed the onboarding process for 175 B2B clients;
• Set up and launched 30 Facebook Ad Campaigns;
• Run 2 projects simultaneously, maintaining a team performance rate of 95% for 6 months straight;
• Managed and supervised a team of 7 personnel during day-to-day operations, as well as training workshops;
• Successfully trained and integrated 3 new employees into a team;
• Designed, documented, and implemented completely new 2 training programs as per company requirements;
• Sorted out 40+ customers' chat and email inquiries daily;
• Handled an average of 20 inbound calls per day
• 2 years of experience in a Customer Care field (IT, Adtech, E-commerce)

• Skilled in Customer Support for SaaS products

• Worked with B2B and B2C customers

• Experienced in Facebook Ad Campaigns
(setting up and launching; working with campaign analytics; deactivating disabled and unsettled Ad Accounts)
• No night shifts
Position: Customer Support Specialist / Account manager / Customer Success Manager Ma
Category: Support
Experience: 1.5 years | English: upper

I built several new processes related to the knowledge base from scratch on a personal initiative In particular, I put in order the knowledge base for users and wrote many new articles. This made it possible to reduce requests to zero on typical issues. In addition, I prepared a set of templates for frequent requests.
I worked as a customer support agent in a company that supplied recruitment automation products. The products were heavily customized for each company, which required deep immersion and a comprehensive understanding of each product. 

At the same time, having in-depth knowledge of the intricacies of the system and possessing copywriting skills, I was responsible for the external knowledge Base (for clients), namely, editing existing articles, writing new ones, and preparing templates for the whole team to answer frequent cases.
I've got a huge experience in journalism, copywriting, and writing texts but I do not want to work in this field anymore. Thus, if it is possible, I would prefer to avoid any work connected with writing long reads.

The second point is that I'm not ready to work in any Russian company.
Position: Customer Support Specialist, Account manager, Project Manager assistant
Category: Project Manager
Experience: 9 years | English: intermediate

CERTIFICATES:
- Techniques of effective sales;
-  Advisory sales and effective presentation;
- Product and sales training - Advanced level (Stuttgart, Germany);
- Time management training;
- Professional management of employees. Techniques of outstanding leaders.
- Work on the project with the Business owner, development team, 3d party partners, and customers, control deadlines for tasks, project reporting, and budgeting; 
- Сonducting presentations of the products, preparing materials for the company's website; 
- Negotiating with the customer, familiarity with the product line, prices, and any commercial conditions; analysis of a customer's complaints and their resolution;
- Managing vendor relationships: coordination of the cooperation terms, pricing policy, and delivery dates; 
- Drawing up official letters and commercial offers; formation and translation of technical documentation; 
- Contracts preview.
Position: Customer Support Specialist / Administrative Assistant
Category: Support
Experience: 4 years | English: fluent


I am an experienced Customer Support Specialist and also an Administrative Associate with a background in Billing and Revenue Cycle Management. 

• Excellent verbal & written communication (English - C2 Proficient)
• SaaS literacy: Microsoft 365, G Suite, Salesforce, HoustonCRM, Confluence, Coda, Dropbox, Slack, Zoom, DocuSign, Canva
• Surface knowledge of Jira and Zendesk
• Administrative skills
• Customer service skills
• Startup and working in an international team experience, high ethical and moral standards.
• High level of organization and time management
• Strong interpersonal skills
Position: Customer Support Specialist / Analyst
Category: Support
Experience: 3 years | English: fluent


Tier 3 Product Support Analyst

Troubleshooting Users’ Issues
- providing technical advice and guidance to users while employing a high degree of customer service, technical expertise, incident resolution, and timeliness
- applying in-depth troubleshooting and debugging skills to identify the root cause of issues that are out of scope for Tier 1 and Tier 2 Support Specialists
- developing clear reproduction steps for issues, both for problem-solving and acceptance testing
- coming up with creative workarounds and best avenues for resolving the problem based on the limitations of the product

Collaborating with other departments
- partnering with Product and QA teams to define the best way to tackle known issues and high-volume requests
- documenting customer feedback and sharing insights with the team to coordinate efforts on behalf of the customers 
- preparing monthly and quarterly reports of the most common issues and concerns, analyzing trends, and identifying action points in order to improve customer experience

Within the Customer Care department
- gathering customer service data and trends to get a clear picture of the department's operations and ways to improve them; translating those findings into apprehensible reports or presentations for management 
- developing tools to improve issue tracking and data collection practices within the department
- maintaining and updating the Knowledge Base to ensure that our documentation is up-to-date and accessible
- identifying training needs, creating training materials, and providing onboarding Q&A sessions
I am looking for an opportunity to apply my technical expertise, customer service, and incident
resolution skills while working with an inspiring and powerful product.

The part of my job that excites me the most is the troubleshooting process and the moment of truth
when I find the root cause of an issue. I work best in teams of dedicated professionals who strive for
perfection and are always looking for ways to optimize the process to best meet their customers’
needs.

I am currently not considering positions that include calls and night shifts.
Position: Customer Support Specialist, Customer Care Expert, Customer Success Representative
Category: Support
Experience: 9 years | English: fluent

Problem Solving, Multitasking, Priority Setting, Attention to detail, Logical Mindset, People-Oriented, Positive Attitude.
Recommendations available on request.
Dec 2018 – Sep 2020
Nustay.com
Senior Customer Care Expert

• Liaised between guests and hotel partners to resolve diverse complexity issues via phone and email on various topics such as additional travel advice, modifications, cancellation, relocation etc.
• Delivered accurate, valid and complete information to customers via emails, chats and phone calls.
• Investigated booking process details and contacted hotel suppliers in regard to reservations.
• Ensured a high level of customer service and positive guest experience.
• Provided relevant parties with necessary information (hotel suppliers, clients, management).
• Made new hotel bookings by using the right tools and methods.

Oct 2016 – Nov 2018
Agel Enterprises
Senior Customer Support Specialist

• Communicated directly with product distributors, customers, vendors.
• Promptly responded to general queries and handled any operational issues.
• Followed up on any customer request and ensured the feedback is given in a timely manner.
• Consistently improved customer satisfaction through expert resolution of conflicts, issues etc.
• Provided support in organization of leadership seminars and incentive trips.
• Created and edited customer-related informative materials (internal policies and procedures, payout plan, promo offers, communication letters).
• Established effective working relations with overseas teams, assisted with customer support for European and Russian markets.
• Performed written translations and interpreted at meetings.

May 2011 – Nov 2015
Morinda Inc.
Senior Customer Service Specialist

• Provided customers and product consultants with quality assistance via phone, email, in person.
• Delivered professional and effective customer service at front desk.
• Ensured high quality and consistency of answers given to client queries by the call-center team.
• Improved quality of a self-service portal and knowledge base by making its content detailed, specific and relevant.
• Contributed in resolving various complexity issues promptly and courteously.
• Translated documentation and interpreted at seminars, international conferences.
• Organized and maintained customer files and records flow.
No night shifts, not interested in sales
Position: Customer Support Specialist/Customer Support Lead/Customer Support QA
Category: Support
Experience: 5 years | English: fluent

Was promoted to Senior Customer Care Agent in Wiserbrand and Luxoft. Used to create knowledgebase articles and trainings for newcomers, assisted TL with QA and training.
I used to work in one of the largest domain registrars (chat and ticket systems), in a game production company (tickets and phone calls), and in a logistics company with phone calls and tickets. My recent job was connected with remote software installation with phone calls, tickets, and emails. 

Advanced in English and Spanish languages. 

I would like to continue working in customer service and try my hand at Quality Assurance/Team Lead/Senior Agent Responsibilities.
Position: Customer Support Specialist| Executive Virtual Assistant
Category: Support
Experience: 5 years | English: upper


Customer Success Manager Jan 2023 – Jun 2023.
Doctor Janitorial Facilities. Tampa Bay, Florida.
• Emphasized customer satisfaction with forward-thinking strategies.
• Recruited and managed 100+ teams and provided team leadership/guidance.
• Resolved customer problems & complaints and prioritized their requirements.
• Answered phone calls & reduced customer complaints and resolution time.
• Understood customers' needs and adopted listening and communication skills
• Adopted troubleshooting resolution techniques to evaluate technical issues 
and challenges and proffer long-lasting solutions.
Executive Virtual Assistant |Customer Support Specialist. Jan 2022 - Dec 2022. 
Predict Disease Health Care Services, New York, USA 
• Performed research, data collection, statistic compilation, and document 
generation as necessary to complete special projects and price quotes; 
Handled confidential material at the highest level.
• Extracted information from registrations, applications, executed agreements, 
contact information, and action memoranda; input relevant Business data into 
the department's information system; ensured system data was 100% 
optimized.
• Composed, typed, and proofread correspondence; screened telephone calls, 
scheduled meetings arranged tickler files, and made travel arrangements for 
ten heads of department.
• Introduced 20+ company products to recurrent and prospective customers.
• Ensured customer satisfaction on products & services & increases sales by 
43%.
Customer Service Representative Jul 2018 - Dec 2021 
Opay Nigeria Limited
• Spearheaded a timely resolution channel for customer inquiries and 
complaints in line with the organization's service level agreement; Obtained a 
4.6-star customer satisfaction rate.
• Contributed to increasing revenue by shortening the time from sales and 
service fulfillment by completing administrative tasks quickly and efficiently. 
• Supported customers through the application process for various financial 
services, gather necessary documents and understand the requirements.
Position: Customer Support Specialist (French / English)
Category: Support
Experience: 5 years | English: fluent

As to the achievements, I am most proud of Companies trusting me with on-boarding of new people, or guiding them when new employees only start their journey.
Also, I am a Premium Instructor on Udemy which brings me excitement and self-actualization.
My job experience has been majorly formed by the three worlds so far – the one of Logistics, Customer Support of an airline and SSL certificates. They have taught me how to deliver (pun unintended), communicate, explain, search, teach and learn. 

Logistics:
- Gained experience in effective communication – you don’t have time for meaningless explanations or reminiscing on the bad day. 
- Learnt business communication – how to talk/write to a customer or how to behave/talk/write  if you are a customer. 
- Dealt with all the aspects of freight transportation:  calling warehouses, processing orders in the system, booking appointments, resolving multiple issues as they appeared while  the freight gets from the point A to B etc. 

Customer Support of an airline:
- Bootcamp to practice all the communication skills I gained before. Plus, got to know how an airline functions.  
- I was handling customer support lines (calls and complaints) in 4 languages (Ukrainian, English, French and the dead one which I don’t use for work anymore or for any reasons whatsoever).
- Used various CRM systems, like Salesforce, Zendesk.

SSL certificates:
- Through these cyber security products I got to get acquainted with  the tech industry which only continues to lure me in.
- Worked with the full cycle of the  issuance of the SSL certificate – from getting of order in the system to fixing issues with domain control validation and “releasing” the certificate to the customer. 
- Got familiar with different domain verifying resources, CA/Browser forum guidelines, worked a bit more with Salesforce.
Given the occasion, I would love to continue growing in this field. Welcoming new opportunities, too, though.

All the Companies I was happy to work with had their own systems designed specifically for the needs of their product, and I had no difficulty in getting familiar with them pretty quickly. I learn fast. 
To me, the work is a pleasure when it is thought stimulating and is contributing to the welfare of others.
I am open to learning new jobs, however, the one thing I wouldn't agree to at this point is a kind of Customer Support where the agent would need to be "in line" for 8hrs straight with short breaks of 10 min and a lunch of 20 min. I definitely need more flexibility in the working process, that is in the 8-hour working day. Adding that detail because I wouldn't agree to night shifts either or work day that would start anywhere later then 10 am.