Position: QA Engineer
Category: QA
Experience: 5 years | English: upper

- Successfully led and managed a team of QA engineers, overseeing their manual test tasks and ensuring quality standards were met for multiple products and systems.
- Implemented and maintained a state QA process, resulting in improved product quality and reduced defects.
- Effectively communicated with stakeholders and international teams, providing regular reports on product quality and readiness for production.
- Developed and executed test plans for mobile and web applications, APIs, and other software products, ensuring that all requirements were met and defects were identified and resolved in a timely manner.
- Successfully estimated required resources to perform a full cycle of existing and new product validation, enabling efficient resource planning and allocation.
- Created user stories, use cases, and feature requirements documentation (PRD), as well as wireframes of user flows and simple BPMN diagrams, to guide development teams and ensure that all features and functionality were properly implemented.
- Led project teams as a business analyst, overseeing the development of new modifications to existing products and coordinating project workflows to meet stakeholder requirements.
Have experience with such domains: 
- CRM systems 
- E-signature 
- Password Manager 
- VPN services 
- Accountant app
- Broker Platform 

QA Engineer
January 2018 – Present

As QA Теам Lead 
- Lead a team of QA engineers processing manual test tasks 
- Resource planning and distribution resources of the team 
- Validate the quality of multiple products and systems by maintaining a state QA process 
- QA onboarding processes
- Estimate required resources to perform a full cycle of existing and new product validation
- Communicate with stakeholders, international teams and provide reports on product quality and readiness for production

As Manual QA
- Writing test documentation: test cases, check-lists, bug reports, test reports
- Analyzing the requirements and communicating with the customer on clarification
- Testing mobile and web applications 
- Testing API: Postman, Swagger
- Estimation for the testing process 
- Prepare and conduct DEMO sessions
- Creating user stories, use cases , feature requirements documentation (PRD)
- Creating wireframes of user flows 
- Creating simple BPMN
- Creating tasks and descriptions for the development team 
- Organization project process workflow
- Communicate with stakeholders , gathering requirements from the stakeholders

Also have some experiance as Business Analyst (leading the project)
- Prepare and conduct DEMO sessions
- Creating user flows and development of new modification of old products 
- Creating user stories, use cases , feature requirements documentation (PRD)
- Creating wireframes of user flows 
- Creating simple BPMN
- Creating tasks and descriptions for the development team 
- Organization project process workflow
- Communicate with stakeholders , gathering requirements from the stakeholders

As Customer Support Manager               May 2017-January 2018
- discussing account details with customers and recommending products and services to them based on listening to their needs and interests
- diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction
- proceeding refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback
- resolving customers’ issues regarding the proper work of the product
- helping customers to work with the service
As an experienced QA Engineer, I'd like to continue to create a quality product