lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support - Billing Department
Category: Support
Experience: 1.5 years | English: fluent


I've been working since around 16 years old. My first jobs were all part-time gigs, including bartending, waitressing (often combining both) at local pubs and bars, copywriting and translating texts and articles both from and to English. Due to the general volatility of this experience, I am not including the time I spent working part-time as my "Job Experience".
As of right now, my occupation is a full-time Customer Support Agent in Billing Department. After joining Customer Support with no prior experience I managed to get promoted to Billing Specialist in less than 5 months.
My everyday responsibilities include: 
1. Processing and resolving all incoming requests from our customers (calls, chats, emails) regarding payments. This includes, but is not limited to declined payments (why? how? what should I do?), refund requests, and communication with the banks of our customers. 
2. Processing and resolving chargebacks/disputes we receive for the payments made by our customers. 
3. Being on the lookout for possible fraudulent activity. Locating and refunding payments made with stolen cards, etc. 
4. General company activity - attending team meetings, proposing ideas, improvements, and possible solutions to issues at hand.
As you can guess, every live request has a chance of evolving or changing the subject, so I am also required to be well-informed about our general procedures, workflows, product updates, and be able to resolve any exceptional situations, no matter how difficult or convoluted they may be. 

As every interaction I have may include substantial financial risks, I believe my swift promotion speaks volumes about my reliability, adaptivity, focus, and devotion.

I am more than ready to work in completely new industries and try to explore something different.
Position: Customer Support/Billing Representative
Category: Support
Experience: 6 years | English: upper

HubSpot courses (Inbound Sales, Sales Enablement, HubSpot Sales Software).
Worked 2 years in the company, that was selling antivirus software. Worked with customers via phone and chat as a sales manager. Main duties: sell the product, help with installation and activation, answer further questions. For 1 year got a new position - Sales Team Lead. Main duties: managing the team of 5 agents, generating daily reports, CRM statistics, holding meetings, coaching and teaching newcomers. Also, I helped customers with software cases via remote sessions.   

1,5 year IT Sales (Lead generation, work with Upwork, LinkedIn, search automation tools, organizing meetings with customers, communication with potential C via messages, cold e-mails, social media posting).
Consider customer support services role.
No night shifts, no calls (preferably).
Position: Customer Support/ Billing Specialist/ Caller
Category: Support
Experience: 5 years | English: fluent

I was presented by company manager as one of the best workers in 2019.
Currently working at IT company, communicate about finances, making reports and phone calls regarding problems in order to solve the issues.
Previously worked as a caller at call-centers specialized in financial trading and selling service.
«Choose a job you love, and you will never have to work a day in your life.» Confucius
Position: Customer Support/Bookkeeper
Category: Sales
Experience: 4 years | English: fluent


COMPANY NAME | Zellak Beauty Salon and Spa
Spa Manager Jun 2019 - Feb 2023
 Streamlined operations to maximize efficiency and boost productivity through effective time management and staff supervision.
 Maintained facility upkeep and promptly notified maintenance for service repairs.
 Recorded all product sales into the spa's weekly income report to track performance and identify areas for
improvement.
 Conducted spa tours for new members to familiarize guests with services provided and ensure personalized
attention.
 Managed day-to-day activities of spa and employees, handling high priority clients to maximize profits.
 Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
 Generated reports to track spa performance and make recommendations for improvement.
 Conducted regular inspections of salon stock, identifying shortages, replenishing items, and maintaining consistent spa inventory.
 Trained and supervised spa staff on best practices, sales techniques, and customer service to ensure optimal
performance and guest satisfaction.

COMPANY NAME | Digital Witch Support Community
Virtual Assistant Intern May 2022 - Aug 2022
 Managed and maintained electronic and paper filing systems, ensuring accurate recording and organization of
information.
 Answered and screened calls, providing information, scheduling appointments, and taking detailed messages.
 Set up virtual Zoom meetings, inviting guests and disseminating agendas to ensure productive and efficient
communication.
 Monitored and organized email inbox, prioritizing messages for supervisor to enable timely response and action.
 Developed complex reports in Excel for cost reporting, providing detailed and accurate financial analysis.
 Maintained and updated extensive contact list with new contacts and changes to existing contacts to ensure up-to-date and accurate records.
 Conducted research on relevant topics and events to support supervisor's work agenda and projects, providing
insightful analysis and recommendations as needed.

 Good Time Management  Problem Solving  Microsoft office  Process-oriented  Innovation
Research and Analysis  Growth mindset  Attention to details/accuracy  Verbal and written
communication  Book–keeping  Account Management  Data entry/analysis  Microsoft Excel
 Expensify  FreshBooks
Position: Customer Support/Brand Analyst
Category: Support
Experience: 5 years | English: fluent

Highly experienced in brand protection and client management, worked closely with multiple brands, such as Adidas, Nike, Converse, Tommy Hilfiger and others. Courses and certificates:
- Online Course 'Customer Service' - Public Speaking Masterclass - WIPO Courses (Copyright, Trademark, Design, and Patent Law) - Udemy Courses - Linkedin Courses
 
Business trips, Webinars
Webinars: - Legal Research Webinar
Greetings!

Highly experienced in customer support services, brand protection, and legal fields. I will help you with any tasks/projects related to these niches.  

Skills:

Resilience - managed a high volume workload and challenging cases while still delivering first-class customer service.
Excellent computer skills;
Effective communication and time management skills; 
Patience and empathy, ability to keep calm in stressful situations;
Deep knowledge of clients support tickets and ticketing system;
The ability to coordinate, work with, and gain the trust of business stakeholders to achieve the desired objective;
Freshdesk;
MS Excel, PowerPoint, Word.

Experience: 
Provided quality customer service to 10+ members daily to build brand loyalty.
Identified customer needs through active listening techniques to initiate referrals to colleagues.
Reviewed customer profiles to find opportunities to upsell banking products and credit cards
Offered advice and guidance bilingually in English
Maintained a positive attitude at all times in a fast-paced environment.
Provide support for global enforcement programs, including online and offline enforcement.
Assist with preparation of cease-and-desist letters, DMCA take-down notices, tracking, and follow-up action.

Native in English (able to meet all customer service requirements with English speakers). 
Based in Ukraine, time zone is GMT+02:00. 

I'm open to new projects and collaborations, I will be happy to provide my services to you, and I'm sure it will be a pleasure to work with me!
Position: Customer Support  / Business Development (Etsy, e-commerce)
Category: Support
Experience: 7 years | English: pre

I am an owner of 3 online shops on etsy.com
Promoting Ukrainian supplies all around the world for over 7 years!
Dear all,

I'm holding a degree in sociology, used to work with Ukrainian heritage law but  the most important and something that I'm proud to say that I'm an founder and CEO of my online shops on etsy.com.
It's an American marketplace for handmade and vintage goods and supplies.

Over 7 years I have been developing my shops with macrame, patterns for macrame and handmade jewelry.

All the goods I have been making by myself and selling all around the world.
My shop is called PapuShoi (on Etsy). Please feel free to check it out :)

The amount of my sales and great reviews are results of the hard work for years.
I would be happy to share my business developing experience with anybody!
I would be happy to help in developing e-commerce on etsy.com 
Any related fields are welcomed for discussion :)
Position: Customer Support Care
Category: Support
Experience: 2 years | English: upper

I've been one of the best in my previous teams, had 95-98% KPI statistics, and got promoted to the next stage of job ladder(to Middle), but was kicked out due to war in Ukraine and insufficient funding (staff cuts).
Used an Intercom, LiveAgent, and HelpCrunch for contacting customers on live chats and email tickets. Worked with different CRM systems, so there will be no problem figuring out how to work with them. My role on the team has been Junior/Middle customer support agent. Want to make more money by providing users with the best help that I can. Have an experience with a KPI, and CSAT system so the quality flow will be understandable either.
I don't want to work with calls and can't work on night shifts as had an experience with that type of shift and working 12 hours it's so exhausting.
Position: Customer Support/Care Specialist
Category: Support
Experience: 1.5 years | English: fluent


-Processing incoming calls with quotes and requests. 
-Updates and customer support.
-Troubleshooting and difficult on-the-spot decisions.
-Product presentation.
-Work with people living in the USA.
-Handling customers, as well as difficult ones.
-Work with official documentation.
Position: Customer support (chat, emails)
Category: Support
Experience: 2 years | English: upper


EXPERIENCE

SYSTEMS ANALYST/CAPGEMINI POLAND
(PROJECT FOR MICROSOFT)
12/2020 - 04/2021
-Data research and analysis (especially worked with
official documents such as financial statements,
annual/quarterly reports, etc.).
- Performed internal audits.
-Created and presented company profiles
(established and analysed the hierarchical parent-child relationships between companies).

FREELANCE
(TRANSLATIONS, CUSTOMER SUPPORT, ETC.)
2016 - ...

LANGUAGE CONSULTANT/WHAT3WORDS
03/2020 - 07/2020
- Analysed and ranked words, chose the best fitting
ones for the what3words app.

CUSTOMER SUPPORT REPRESENTATIVE/LLC
GCG TRUST
03/2017 - 10/2017
- Dealt directly with foreign customers by phone and
e-mails.
- Performed customer verifications.
- Set up new accounts.
- Maintained customer databases.
- Handled and resolved different complaints.
Position: Customer support (chat) , verification manager, moderator
Category: Other
Experience: 3 years | English: upper


Lyft Ukraine
Position: Mapping Data Editor (Curation of Database) 

-Working with the Lyft's map database (analysis, research, editing and filling databases, checking for relevance of information)
- Work in collaboration with HERE Technologies database (technical reports, editing and refresh info at map)
- Assistance in the development of artificial intelligence (solving data relevance problems, data ranking)
- Testing of work programs, testing a mobile application, compiling work instructions, documentation, constant work with policies and feedback
- Strong work with the Google suite of products such as G-mail, Docs, Sheets, Meet, Calendar, etc.
- Knowing of Jira, Slack, Confluence, Zendesk
- Preparation of collected data for the engineering team, demonstration and presentation of it.

DYVOTECH
Position: Verification manager
- Verification of applications for a bank card;
Analysis of the information received on the client's profile;
- Verifying customer contact information;
- Calls to clients to clarify information;

Talan Communications
Position: Moderator, customer support specialist, data entry specialist
- Moderation of reviews on promotional sites;
- Analysis of information received from customers;
- Checking customer contact information
- Calls to clients to clarify information;
- Outgoing calls to clients with informative offers;
- Preparation of reports on the work done for the month, quarter, year;
- Maintaining a customer base in Google services.
Position: Customer Support, Client Manager
Category: Recruiter
Experience: 6 years | English: fluent


2016 July – 2018 February employed in 24option

Compliance/Customer support representative. 

Principle duties: Processing customer requests via CRM Zendesk. Communication with client via phone, chat and emails. Verified confidential clients data according to KYC.

2018 October - 2020 October employed as English teacher in China, Vietnam, Thailand

2020 December - 2023 January employed as compliance onboarding support specialist in RBFC Global Limited (Fintech field)

First year
  
Managing CRM data and communication with affiliate departments according to the company due diligence.
Chats, emails and phone calls regarding client profiles 
KYC verification 

Second year 

As the Head of the Onboarding Support/Compliance Department, I successfully established the department from its inception.
Utilised multiple channels including work.ua and rabota.ua to close the required position.
Full life cycle recruiting for seven employees that’s met company standards for the position customer support and verification manager
30+ interviews with potential employees 
Trained, supported and followed up with an adaptation process. 


For 1 month employed as a recruiter for USA market logistic company.

Hiring drivers company, lease and operator: 53 foot trucks fully equipped with APU, fridge, etc.
Cold calling and hot leads received via indeed
Following up with company policy( minor accidents, violations, tickets and no SAP/DUI)



Education:

October 2012- October 2015 obtained BAS (Bachelor of Arts in Sport management) European University, Montreux

December 2008- June 2012 Obtained high school diploma in KIS (Kiev International school)


Other Qualifications:

Certificate in Sustainability Management “ILO” International Labour Organization
Position: Customer Support Coach
Category: Support
Experience: 1.5 years | English: fluent


Senior Customer Coach: -Provide first level contact and convey resolutions to customer issues
-Properly escalate unresolved queries to the next level of support
-Track, route and redirect problems to correct resources
-Walk customers through the problem-solving process
-Follow up with customers, provide feedback and see problems through to resolution
-Utilise excellent customer service skills and exceed customers’ expectations
-Ensure proper recording, documentation and closure
-Recommended procedure modifications or improvements
-Preserve and grow self-knowledge of help desk procedures, products and services
Position: customer support, communication manager, project manager
Category: Support
Experience: 11 years | English: fluent

I studied Mandarin at Shanghai Foreign Language University. My language level is HSK5 (Intermediate)
12 years’ experience living and working in China mostly in procurement and customer relationship management;
Specialist in product development and optimization sourcing systems;
Implemented global HQ’s procurement system in new representative office in China;
Experienced in communicating with customers from different cultural backgrounds, providing impromptu solutions to their wide-ranging issues;
I can negotiate skillfully in tough situations with both internal and external groups; use both direct and diplomatic approach well
Position: Customer Support/Community Manager
Category: Support
Experience: 3 years | English: fluent


Order manager:

- order lifecycle monitoring;
- providing instructions and guidelines for improving the work process;
- manual distribution of problematic orders among freelancers;
- resolving various concerns starting via system messages, email, Skype, and phone calls.

Customer Support Shift Team Leader:
- monitoring the KPIs of the team, the quality of service, and the correctness of responses to customers;
conducting mentoring sessions to the newly hired customer support agents
- creating a healthy climate in the team and increasing productivity;
- creating a work schedule;
- managing the support team and providing assistance to resolve complicated cases on the shift;

Customer Support Representative
Livingston Research Feb 2020-Present
Position: Customer support, community manager, account manager
Category: Support
Experience: 1.5 years | English: upper


Diia, Customer support specialist (06/2022 – 09/2022), Kyiv, UA
- providing written support through CRM Consultation how to use the application and website «DIIA»;
- assistance in obtaining public services;
- creating user comfort and support;
- cooperating with state organisations regarding customer issues;
- teamwork and advanced training in communication with users;
- teaching beginners in communication

Bodo, Service quality manager (01/2020 - 09/2020)
- resolving basic to complex issues for customer inquires;
- maintaining good KPIs in order to deliver great customer support;
- cooperating with logistics department regarding urgent customer issues;
- training and mentoring newcomers regarding the company’s procedures, culture and practices;
- collaborating with cross-functional teams to improve user experiences based on customers feedback

Bodo, Customer support specialist (09/2019 - 01/2020)
- providing written and oral support through 1C and phone support;
- worked with a team to drive up-sales within the business;
- communicating with representatives from various companies;
- providing full information about products and services of the company
Position: Customer support, community manager, marketing
Category: Support
Experience: 0.5 years | English: upper

I know how to use different types of laboratory equipment.
I am able to quickly and efficiently search for information.
I know how to communicate well with leads.
I want to tell you a bit about myself. My name is Anastasiia, 23 y.o., originally from Vinnytsia, working and studying in Kyiv for the past year. After graduating with a bachelor's degree in Chemistry and Biology, I started my career in the company "Synevo" as a biologist in the biochemistry department. My scope of work consists of performing tests using ion-selective, coagulative, and other methods and validation of results. 
I wanted to continue my scientific work and decided to enter the master's program in Biology/Microbiology/Immunology at the university "Ukraine" in Kyiv in fall 2021. 
I have experience in a position Junior Lead Generator. My responsibilities included: finding leads, communicating with leads, sending letters, calling and chatting. I would like to be a part of your team. . If you have any questions, please do not hesitate to contact me by phone or e-mail. Thank you in advance for considering my application.
Position: Customer support, community manager, social media manager, content writer, Marketing, Blockchain/Cryptocurrency
Category: Support
Experience: 3 years | English: upper

Building a Twitter followers from zero to over 2,000
Generate sales lead and growth.
I am a highly experience blockchain, cryptocurrency community manager, social media manager, content writer that have manager crypto project, market and write for crypto project and currently working as digital marketing manager for a crypto centralised exchange.

I have used Slack, Trello, Githubs, Discord, Telegram to communicate and manager community.
I am currently working as Digital marketing manager.

I want to improve in Google console and social engine marketing.
Best Regards.
Easy and mutual communication
Good payment
Good job delivery
Position: Customer Support Consultant
Category: Support
Experience: 6 years | English: pre

Hard Skills
Tawk, Zendesk, Slack; Google Drive, Zoom, CRM; Open Office, MS Office; Jira, Atlassian, Confluence.
Crypto, Blockchain, Fintech, Product 

Soft Skills
Sociability, honesty, diligence, openness, loyalty, responsibility.
Project management, business correspondence, flexibility of thinking, multitasking, teamwork, stress tolerance
My name is Ihor.
I am an energetic and communicative person. I have worked in the field of sales and customer support for many years, so I can easily find an approach to each person and find his zest. 
I can also say about myself that I am a team player, but it will not be difficult for me to work alone. I consider myself a multifunctional employee, in addition to performing my 
tasks, I can use my leadership qualities in my work

Experience

Oct 2022 -  Dec 2022
Customer Support Specialist WELD MONEY

 -Advising users in the Jira/telegram/instagram services;
 -Delegation of the received information to the technical department by the Atlassian service;
 -Creating tasks for the technical team;
 -Writing project instructions;
 -Compliance with the company's SLA;
 -Escalation and resolution of user conflicts with the issuer of the bank through internal communication channels;
 -Conducting onboarding process to the clients;
 -Participation in conferences on the development and improvement of the project;
 -Testing the project for bugs.

2016 - 2022
Customer Support Specialist | Team Lead ECRO-CHAIN

 -Identification of customer needs, clarification of information (tawk/telegram/ slack);
 -Processing customer requests in a timely manner and providing appropriate solutions;
 -Escalate complex requests to L2 Help Desk;
 -Providing technical support to customers, including answering questions, assistance in setting up the company's products and services;
 -Filling the site with products from the database;
 -Processing incoming messages through Zendesk, telegram, discord services; 
 -Writing product instructions;
 -Carrying out KYC to users through the built-in monitoring system;
 -Search for bugs in the system and escalation to the company's developers.

2016 - 2018
Technical Support Specialist EDC blockchain

 -Keeping clients updated on progress, throughout the lifecycle of their problem, and keeping them up to date on solutions from L2 support;
 -KYC/AML users;
 -Maintaining up-to-date information about the company's products and services;
 -Training new employees;
 -Writing guides and instructions.


Language
Russian (Native)
Ukrainian (Native)
English (Pre-Intermediate, but active study)
Clear business goals; loyal leadership; fair wages; strong interdepartmental communication and streamlined processes.