lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Care Support
Category: Support
Experience: 2.5 years | English: upper


Hi, my name is Sam and I would like to tell you briefly about my work experience. I was a Customer Support agent for more than 2 years in several cryptocurrency startups and cryptocurrency exchange platforms. I've handled official Telegram chats with more than 100 000 active users during ICO and helped customers resolve their issues using Zendesk, FreshChat, Intercom, CarrotQuest
Also, I have experience with CRM, Slack, and Google Office.
I'm looking for an interesting project where I can upgrade my skills and learn something new.
According to my personal experience, it's either cool to work on a small interesting projects as in a big team in a huge, ambitious project as well. Everywhere there are advantages :)
Position: Customer Care Support
Category: Support
Experience: 3 years | English: upper

During the last year, I've worked as team lead and build a very good customer support team
Hi, my name is Viktoriia! My current experience for a customer care support position consists of 3 years in several crypto startups, a binary options trading platform, and a cryptocurrency exchanger. During this period, I developed high communication and multitasking skills.
Currently, I'm looking for a remote and part-time vacancy where I will be able to help users and the company and grow up my proficiency.
I interested in the cryptocurrency world and everything connected to crypto
Position: Customer Care/Support
Category: Support
Experience: 0 years | English: fluent


Almeria, Spain
2022-2023

Position: administrative assistant
Sector: transportation and logistics

Kharkiv, Ukraine
2006 - 2022
Position: translator, interpreter, and aministrator
Sectors: sales and installation of industrial machinery for processing, sorting, and packing fruit and vegetables; trading in consumables and packaging materials
Position: Customer Care/Support/Account manager
Category: Support
Experience: 5 years | English: upper

Offered the most friendly assistance to customers in a very respectful manner
that eventually lead to satisfaction of customer's needs and wants :)
Customer Support Representative (Zendesk, Pivotal, Skype, admin logs)
Account manager 
Basic knowledge of HTML/CSS
To whom it may concern
Looking for a position of Customer Support Care… will be more than happy to
-	Providing support to clients electronically (e.g. email/chat);
-	Assist with clients' requests and resolve issues;
-	Gather feedbacks and ensure customers' satisfaction;
-	Consult & train (in case of necessity) new clients about products;
-	Collaborate with the dev. team regarding clients' complaints, feedbacks, etc
In my humble opinion, Account Manager can fulfill the same responsibilities as well
Position: Customer Care/Support Specialist
Category: Support
Experience: 8 years | English: upper

- Was in the role of the team lead in a competition among restaurants. As result - we took first place twice and won a total of 60,000 grivna;

- Studied the basics of manual testing in courses for six months and eventually received a certificate of successful completion;
CUSTOMER SERVICE SPECIALIST
"Chernomorka Online 2.0"
Nov 2021 - Feb 2022
- Participation in the opening of an online project for Kyiv;
- Development of a communication strategy between operators and customers;
- Implementation of working tools for new employees of the service, their training and mentoring;
- Communication with clients, accounting in the CRM system, resolving conflict issues and startup errors;

RESTAURANT MANAGER
"Chernomorka"
Oct 2020 - Nov 2021
- Customer service quality control;
- Managing a group of waiters to keep them on team scores;
- Permanent presence in the restaurant for the timely resolution of any conflict situation;
- Control of trade turnover and provision of all processes with the necessary raw materials for high-quality work;

CUSTOMER SERVICE QUALITY CONTROL SPECIALIST
"Binotel"
Mar 2020 - Sep 2020
- Telephone/chat contact with the clients to resolve their issues;
- Assignment of tasks to appropriate processes and prioritization of their implementation;
- Collecting feedback, transferring information in accordance with the department responsible for this part of the company;

TOURISM MANAGER
"Poehali s nami"
May 2019 - Mar 2020
- Being on the line with clients 24/7, solving their questions at any time;
- Identifying the deepest needs of the client, selecting suitable vacation options, working with objections;
- Accompanying clients in obtaining visas, insurance, and additional service on vacation;

RESTAURANT MANAGER
"Fine Family" (ex "OLIVA")
Sep 2014 - May 2019
- Communication with different types of customers to make contact and solve all conflict situations;
- Managing, controlling, and helping all levels of restaurant divisions;
- Direct communication with contractors and service providers: from finding the best supplier - to receiving deliveries and quality control;
- Сontrol and distribution of the budget, preparation of documentary reporting;
- Keeping employees motivated to achieve goals;
find a "perfect match" company, where I can use my skills, acquire new ones, learn and grow professionally.
Position: Customer Care Team Lead
Category: Support
Experience: 8 years | English: fluent

Recent achievements:
- built a support team from scratch;
- introduced weekly and monthly reporting;
- launched data analysis of incoming complaints which cleaned company traffic;
- built a new CRM system from scratch and configured all necessary settings;
- wrote a number of manuals helpful for customers, etc.
[IMPORTANT] don’t communicate in russian language

- 5 years in Customer Service as an agent and a leading manager
- Building a support team from scratch
- Leading a team (hiring, setting KPIs/OKRs, QC, performance evaluation, teambuilding, development, etc.)
- Building support processes from scratch and constant improving of the existing approaches
- Ticketing system expertise (implementation, installation, set-up, support, etc.)
- Analytical reporting implementation and maintenance
- Account management, customer success
- Working with both B2B and B2C customers
I would love to be a part of a friendly team with trustful and transparent climate. Prefer standard CEST working hours.
Position: Customer Care (Technical Support)
Category: Support
Experience: 4 years | English: fluent


Technical Support

Monitoring multiple projects at once, making sure there are
no chats, phone calls emails from customers without answers.
Supporting customers from different countries via email, phone calls, and chats.
Assisting them with technical questions and issues.
Assisting them remotely via screen share and screen control applications.
Rooting devices of Customers
Monitoring quality of work of new recruits and junior agents
Quality assurance of performed tasks
Interesting, challenging tasks 
Competitive salary 
Opportunity for training  and professional growth within the company
Ability to work in a creative and professional team
No night shifts.
Evening shifts are negotiable
Position: Customer Care/ Technical Support team lead
Category: Support
Experience: 11 years | English: upper

- Successfully managing a team of 12 agents in three different shifts (morning, day and night shifts) and 3 different cities for over a year to achieve goals in customer happiness and reach sales plans monthly 
- Visited WordCamp Kyiv in 2019 as a participant being a part of an independent WordPress project
- 11 years of experience in technical support area in general (WordPress, Joomla, HTML, Prestashop, OpenCart, Shopify, Magento)
- 3+ years of being a technical support shift manager
- 1+ year of being a WordPress technical support team lead (technical issues, exchanges/refunds management, support agents schedule management, support agents reports/salary management, resolving conflicts within a team, promoting agents to better positions)
- 3+ years of being a technical support agent for WordPress products (technical issues, exchange/refund cases, chargebacks and disputes at PayPal and Stripe (preparing docs to counter customer complaints), new agents onboarding, junior agents quality assurance (pre sales and support skills - one-on-one meetings, work on mistakes etc.), creating scripts for better communication with customers, as well as sales scripts to improve upsales
- Would prefer to work in a project with a strong team of team players.
- Have some freedom in taking decisions regarding customers' requests
- Being able to have a constant communication with all the departments to be aware of what's going on and be on the same page with the whole team

Would like to contribute to the team to bring in some value by making end users/customers happy and helping to build a strong connection between development team and customers' needs
Position: Customer Communications developer
Category: Other
Experience: 4 years | English: fluent

Design and develop different documents and business forms using Opentext Exstream and Streamserve. Hands-on experience with different programming languages: powershell, javascript, java. Work experience in administration of client server applications on Windows
Experienced Opentext Exstream developer. Looking for new challenges
Position: Customer Delivery Manager
Category: Project Manager
Experience: 2 years | English: fluent

I have started my IT journey from Customer Support and now I am utilize my customer facing experience as Delivery Manager.
I am currently working as a delivery manager at Telecom\Fintech company.
I am helping customers to get high level of Service delivery. We are teaming up with the BA and development Team to insure proper Delivery.
Position: Customer Developer/ User Researcher/ HR
Category: HR
Experience: 5 years | English: fluent

I have worked for 5 years as a Guest Service Agent on a cruise ship. I have also worked as a Technical Support for German customers. Now I want to develop myself in HR area.
I have a Master’s degree in Global Business Management. If given the opportunity to hold this position, it will be a big step in helping me to achieve my career goal by allowing me to gain valuable experience to enhance my skills.
My experience includes performing administrative duties such as answering phones, emails, and all other correspondence. It also includes planning and scheduling team meetings, making travel arrangements and keeping the database updated. Writing reports, creating documents, sending out memos and keeping track of and ordering office supplies were also my responsibility.
I am dependable, trustworthy and have the confidence to handle many of the duties, so the team leader has more time to address other important issues in a timely manner. I have the knowledge and skills to represent your team to the public and the ability to help create a positive image for the team. I possess strong communication, analytical and problem-solving skills needed to find working solutions for any conflicts or problems that arise.
I have the knowledge to be good at my job and the leadership skills to supervise a team, but I also possess a good, friendly demeanour that helps me to fit in most anywhere and with all types of people. I know how to approach the staff in a way that encourages teamwork and how to motivate others to put forth their best efforts.
Position: Customer Engagement, Business Development, Project Manager, Product Coordinator
Category: Sales
Experience: 6 years | English: fluent

Overall more than 5 years of experience in IT projects management, pre-sales support & execution.
Worked as Engagement Manager, Project Manager, Product Owner and Scrum Master. 
Experienced in managing 2+ teams simultaneously.
Involved in projects of different size and complexity (from 1 team member up to 40+ members).
Negotiated with clients from USA, Europe, South Africa, Israel.
Took active part in the company standardization procedures, templates preparing and implementation.
Mentored junior team members, conducted knowledge transfer.
- C#, QC basics;
- Agile, Waterfall, SaFe, Lean, SDLC;
- Proficient in using estimation, planning techniques;
- Tracking tools: Trello, Jira, Pivotal, Scrumwise, Smartsheet, CRMs, etc.
- Practical and theoretical background in client communication, stakeholder management, risk management;
- Pre-sales experience: research, clients qualification, deals set up, proposals preparing, presenting;
- Processes set up experience;
- Business analysis, client communication & negotiation;
- Documentation preparing, templates established.
Be a change leader, have the space for improvements and initiatives.
I'd like to assist company in delivering project to the client in the best quality, agreed with the client time box, budget and resources.
Position: Customer Engineer Support, Customer Support, Customer service
Category: Support
Experience: 1 years | English: upper

Once I`ve stayed for half of the year in Cyprus (just didn`t come back from holidays), got there 2 jobs and lived for a month in a tent with my friends.
The first project which I joined as a Customer Support Engineer was the Etoro trading platform. We aimed to give our customers the best service and a complete answer to their questions about verification processes, deposits or withdrawal issues, taxes, trading information, or any changes in their accounts.

I`ve experience working with the following platforms:
BackOfiice, Jira, Confluence, Google chats, Gmail, Google sheets, docs, Dataloop.

Another project I joined is "SeeTree" which is an "Intelligence Platform for Trees" providing per-tree intelligence to growers to track their trees’ health and productivity. We as Customer Support are upgrading the information on the groves of our customers, using different platforms, which are helping us to track the changes in trees and to upgrade our customer's groves.
Prefer not to work night shifts
Position: Customer Excellence Manager
Category: Other
Experience: 3 years | English: fluent


I am a hardworking and motivated specialist who can effectively coordinate work between different internal teams. I am able to handle problematic situations, effectively prioritize multiple tasks and meet deadlines. 
I manage post-sale relationships with customers, conduct training sessions, provide first line support and also control invoicing process and payments. I receive and evaluate customer feedback as well as monitor all processes that come into direct contact with the customer.
I'm looking for a full-time job. Since I'm a quick learner, not afraid of new experience.
Position: Customer Experience
Category: Other
Experience: 1.5 years | English: upper


2022, June - now Marc 2022 - Volunteering 

2021, January - 2022, February

               NGO «Big Idea» with cooperation with Israel NGO «SIMI»             
  Position: Communication assistant, recruiter, job coordinator              
  
Responsibilities:
- Consultations on job recruitment process to Israel for Ukrainian construction workers via telephone, chats and email
- Workers’ personal data fill in and analysis 
- Preparations and coordination of the examination process 


2019, April - 2020, October

Freelance translations
Language Pairs: 
English-Ukrainian
English-Russian
Ukrainian-English
Russian-English

Areas of expertise: (Art, Music, General translations)

2017, September - 2018, June 

Ukrainian Crisis Media Center, Kyiv
Position: Junior Project Manager of Art department 

Responsibilities:
Coordination of the projects:
- «Nad Bogom 2017» - Art Residency
- Art expeditions «De Ne De South»
- «The museum is opened for renovation»

2015,March - 2016, May             

Bar «Buro», Vinnytsia 
Position: Event Manager 

Main duties: 
- Events arrangement
- Communication with artists
- Buying tickets
- Booking apartments 

2014, February - 2014, May 

Fixer for international journalists, who came to cover the situation in Ukraine during the Revolution of Dignity

2009,April - 2014, December   
         
British Council, Kyiv
Position -  Administrative & customer  assistant

Main responsibilities:
- Providing general administrative & customer support to the Education & Examination department
- Ushering and invigilating candidates during exams
- Providing customer service on any issues considering the examination process 
- Solving any technical or administrative problems during different kinds of examination 
- Organizing IELTS, CAT, PET, ACCA exams.
- Maintaining customers databases
- Answering calls and e-mail inquiries
Position: Customer Experience Consultant
Category: Support
Experience: 4 years | English: fluent


I have 4 years experience with leading product and customer experience team growth at two financial technical companies (e-commerce, banking, housing, payment gateways) with in-depth stakeholder collaboration, strategy and a firm understanding of business needs.
Position: Customer experience manager
Category: Sales
Experience: 7 years | English: upper


Highly accomplished Customer Service Manager with the ability to handle multiple projects and programs in a fast-paced, dynamic workplace; strives to overcome adversity and barriers to achieving results by diligence, persistence, and excellence in undertakings as a matter of course and fundamental personality. An expert at fostering robust employee/customer relations, harnesses persuasive communication skills to exceed business objectives while redefining expectations in a dynamic and collaborative environment. Areas of Expertise: Customer Service Business Development Project Management Process Improvement and Automation Customer satisfaction metrics (NPS, CSS, CES) Leadership & Navigation Training & Development Risk Assessment Scheduling & Estimation Strategic Sales Planning Time & Change Management Revenue Optimization Communication
Position: Customer Experience Manager
Category: Support
Experience: 7 years | English: intermediate

Decreased user churn by 9% per year (Bitrix24.ua).
November 2020 — March 2022
Customer Experience Manager
Bitrix24.ua (Kyiv)

• Customer research (purchase experience, partner experience) 
• CES-interview, JTBD
• Interaction with the product managers to improve the product
- - - - - - - - - - - - -
June 2019 — June 2020
Datagroup (Kyiv)
Sales Manager
- - - - - - - - - - - - -
October 2018 — may 2019
LABA, Kyiv
Customer Success Manager

• Consistently maintained an NPS score 75% or higher (depending on course)
• Successfully processed an average of 40 customer calls a day
• Actively identified upsell opportunities to drive new sales
• Served as a first point of contact for key customers
• Facilitated resolution of arising disputes
• Maintained and expanded customer relations management systems
- - - - - - - - - - - - -
February 2018 — October 2018
HeadHunter (grc.ua) (Kyiv)
Project Manager (training project Recruitoria)

Achievements & responsibilities:
Organized 30+ webinars by leading PR and HR-professionals (etutorium.ru);
Actively sought and liaised with speakers among top professionals;
Designed and distributed webinar presentations;
Wrote content and announcements for company website and telegram channel;
Worked closely with company event participants to provide support and create new business opportunities;
Maintained and expanded customer relations management systems;
Coordinated work for copywriters and brand managers at worksection.com.

October 2015 — october 2018
grc.ua (Kyiv)
Corporate Sales Manager

• Consistently exceeded monthly sales quota (average - 103%)
• Closed and expended relationships with key customers (L’Oreal, AB InBev Efes, CREDIT AGRICOLE BANK, JTI, BAT, KPMG, EY, lifecell, ProCredit Bank) etc.
• Client-Onboarding 
- - - - - - - - - - - - -
February 2014 — october 2015
grc.ua (Kyiv)
Sales Manager (telephone sales department)
Increase the number of cases in user experience management. Researching. Customer Care.
Position: Customer experience manager (former)
Category: Support
Experience: 4 years | English: fluent


I have 2 years experience of being a Customer care representative. That includes 24/7 customer support via all means of communication (chats, calls, CRM). Solving problems, creating long-term value for customers, and stewardship of the communication between the customer and the freelancer over CRMs.

Then was promoted to a Customer Experience Manager position, which included handling complaints and providing appropriate solutions, building client relationships by responding to inquiries, and identifying and assessing customers’ needs. Have experience working with Jira. 

Looking for something that includes interaction with customers, working in CRM, and using critical thinking and creativity to find solutions and satisfy customers' needs. I am a quick learner and always ready to face new challenges.
Position: Customer Experience Manager/Specialist/Supervisor/Trainer
Category: Support
Experience: 4 years | English: fluent

Past accomplishments include project-based KPI optimization, workflow prioritization, and onboarding training.
4+ Years of experience in Customer Support, and workforce management, mostly in technical fields with dynamic workflows and global teams. Experience in being a team lead and a traffic controller.

B2C Customer Support,(Intercom),  Blockchain knowledge support,(Mist) Email marketing,(MailChimp) B2B Customer Support. (Zoho CRM)
Mail Server Administrator, (Native) Hardware-Software-Network management & problem solving, (InvGate Service Desk) Network Administrator.
Slack, Jira, Zendesk, Dixa, (Ticket-based support system software) Klaus, Docebo, HTML5, Microsoft Office 365, Trello, Elevio, Verint.
The list also includes various in-house logging software, search software, and project-specific troubleshooting tools.
Depending on the size of the project, speaking as an ex-team lead, I do not want to work in BOTH customer experience AND workforce management, from past experiences I think these need to be separate positions.
Position: Customer Experience Officer
Category: Support
Experience: 2.5 years | English: fluent


Customer Experience Officer               January 2022 – Present 

Ruff ‘n’tumble, Isaac John, Ikeja,         Lagos State, Nigeria 

    Analyzing data gotten through telephone survey and feedback report related to enquirers and customer satisfaction for management and stakeholder decision making. 

    Successfully verify and validate about 100 customer information, loyalty cards 

    Design and apply robust engagement strategies via calls, emails and SMS by providing regular and constructive feedback to resolve inactive customer engagement. 

    Initiating telemarketing activities via communication of ongoing offers , promotions and campaign to cross sell products and services as means to reach company goals.
Position: Customer experience, operations, quality management
Category: Support
Experience: 8 years | English: fluent


- Experience in managing customer experience in a company with a multi-million customer base. Experience in national companies: banks, telecom.
- Deep understanding of customer experience management tools, metrics and NPS management system
- Experience in a product IT company, in an international environment
- Experience in building a multifunctional team in the areas of customer experience, service, operations
- Management experience over 5 years: team building, training and motivation
Looking for a job in a customer-centric company with a request for a system function of customer experience/relationship management.
Position: Customer Experience / Product Designer
Category: Design
Experience: 3 years | English: upper


I have more than 3 years of a design experience. I worked on various projects as a UX/Product designer from E-commerce to complex SAAS medical systems. Leading the team, was the head of the customer experience. Created strategies for design based on user interviews, UX research, wireframes, mockups and prototypes.
I am looking for a full time job remotely, in companies with a high level of English and projects with a big impact for the world.