lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Account manager
Category: Support
Experience: 4 years | English: fluent


- Respond to customer queries in a timely and accurate way, via email, skype or teams. - Working in crm system.
- Identify customer needs and help customers use specific features.
- Monitor customer complaints and forward to relevant department.
- Inform customers about new features and functionalities. - Solved issues with withdrawal tickets.

Managing a portfolio of 45+ employees in different countries;
Ensure timely collection of monthly payroll inputs;
Managing local Subcontractors for timely invoicing and calculations preparation as well as employment management;
Documentation management (Service agreements, Project Addendums, Employment agreements and related Addendums, Termination agreements, Resignation letters etc.); 
Maintaining monthly payroll breakdown for Client per project per employee;
Invoicing management: preparation of Client invoices, validating SubContractor invoices, monitoring Accounts receivable with assistance of Finance team, arranging outgoing payments with assistance of Finance team;
Additional benefits management – communication with SC/search of new local providers (car lease, insurance, fuel cards, office rent, mobile, office supply, etc); agree all terms and conditions with Client/SC/Employee, sign the agreements if needed, clarify process and procedure for Employee/Client;
Tracking of immigration status and ensuring work permit documentation is in place; i. Tracking holiday accruals and deposit usage; j.
Escalate any issues and difficulties to the management in a timely manner.
Preparation of commercial offers and Project Addendums with Clients and Subcontractors. Documentation management.
Ensure that clear instructions are received from Client to terminate an employee;
Consult Subcontractor on the termination process and timeline as well as related statutory compensations;
Ensure termination documentation has been drafted, approved and fully signed.
Position: Account manager
Category: Marketing
Experience: 2.5 years | English: upper

I helped previous companies to replenish their client base, and also gave them the opportunity to collaborate with well-known foreign artists, increased brand awareness on foreign sites and other forums.
Sales Manager (for 1 year):

Constant communication with customers, identifying their needs and closing these needs with the service provided by the company.

During my work, I developed:
- an active lifestyle;
- high efficiency;
- desire to work and earn;
- initiative;
- communication;
- perseverance;
- focus on results.

Crowd-marketing (1 year):

• Crowd marketing - posting information on external English-language resources to increase brand awareness;
• Communication and negotiations with the owners of the portals;
• Writing information and entertainment articles on a given topic;
• Verification of information posted on the site.
I see no prospects for working in a dating agencies or assist russian-speaking clients. My honest orientation is English-speaking people and opportunities that will give me experience, career growth and acquisition of new skills.
Position: Account manager
Category: Sales
Experience: 4 years | English: fluent


SALES MANAGER

LTD "TK Karat"
June 2017 – August 2022
(Manufacturing plant of cable and wire products,
Distributor of electrical products)

- Building long-term relationships with key clients
- Identify customers' needs and wants
- Assist customers with their purchasing decisions
- Collaboration with logistics department to set-up
transfers to customers
- Working directly with clients to determine and execute
most cost-effective distribution solution for product
transportation
- Managing with production department about terms of
production
- Addressing customer concerns and complaints
- Responsible for payment control including all purchase
order, invoices, statement, ensuring payment is received
- Responding to all client enquiries regarding finance
- Working with senior management to create sales plans
Position: Account manager
Category: Sales
Experience: 2 years | English: upper

Went through a lot of Sales development processes without productivity losses and acquiring significant potential partners base along the way that has proved to be profitable on several different positions.
- Search for new partners, negotiating with
potential clients;
- Day-to-day account management and negotiations with B2B clients;
- Day-to-day traffic flow analysis and optimizations 
–The signing of the advertising contracts at
pop-under, and push directions;
–Optimization and analysis of advertising
campaigns, management of advertising campaigns;
–Preparation of reports for company management;
–Buying and monetizing media (ads) traffic.

Looking for an Account Manager job in Digital Marketing and Advertising
Want to work with clear plans in a see-through environment and friendly team. I'm sure that my experience will be useful in almost any Digital Marketing or Advertising companies in the current market and so I'm looking forward to new exciting challenges and closed deals.
Totally don't want to work face-to-face with the Affiliate advertisers.
Position: Account manager
Category: Marketing
Experience: 1.5 years | English: upper

I also had experience with managing a course in English, communicating with participants and mentors from the University of Oregon
set tasks for designers and managers, checked the correctness of tasks. Communication in chats with students and with the team. Completing tasks related to posts. Communication with lecturers, determination of deadlines, team support, creation of a safe space both in chats and in the team. Participation in brieings with the team and with lecturers regarding lectures/homework/corrections/course syllabus.
I was engaged in the design of additional materials, presentations and created visuals in Figma. Coordinated the work of copywriters, designers, made edits, created content plans.
Sales, administration
Position: Account manager
Category: Support
Experience: 3 years | English: upper

Ready CRM system ia a years together with a team for my previous company
Stoller Ukraine (International Agriculture Company)
Product/Project manager
1. Coordinate a process of writing our own modules based on CRM Bitrix24 (not technical part but controlling a process, DL, tasks as project manager by using agile methodology and modules requirement, technical tasks, product changes as product manager).
2. Prepare video\text instructions and present it to employee of using Bitrix24 and our modules.
Interesting, professional growth, friendly atmosphere.
Position: Account manager
Category: Support
Experience: 2 years | English: intermediate


- Support for 13 projects (determining a request from a client, setting a task, solving a technical problem for a client, testing, reporting to a client)

- Created training for the client on the Google class platform and created the site with training on the Tilda platform

- Setting up Binotel and Stream Telecom telephony (3 projects). Was created the document for requesting data from the client.

- Technical setup of the Planfix - 2 customized projects

- Maintaining social networks for 2 companies - texts, stories, pictures.

Project activity for 4 coffee houses - selection of contractors for the execution of works (furniture makers, plasterers, plumbers, etc.), control of the timing of work, setting tasks

- Purchase of equipment and goods for retail outlets

- Maintaining 3 points of the franchisee (drawing up recommendations, working with the Poster accounting system)

- Preparation of documentation (delivery contracts, invoices, bills)
Position: Account manager
Category: Other
Experience: 1.5 years | English: upper


Tech4You - Marketing service
Account manager
January 2022 - Present

I have worked as an account manager for a year and a half, gaining valuable experience in various aspects of the role. During this time, I successfully negotiated with clients and effectively closed sales. Additionally, I diligently maintained records of sales, handled documentation, and ensured seamless communication with different departments within the company. Also, I actively fostered long-term relationships with customers. This position provided me with a diverse range of experiences, transforming me into a skilled multitasker. 
My strong ambition and eagerness to progress have motivated me to seek a more challenging and permanent role. I am now actively searching for an opportunity that will allow me to further utilize my skills and contribute to the success of a dynamic organization.
Position: Account manager
Category: Sales
Experience: 11 years | English: basic


Type of activity-organization and maintenance of accounting of individual entrepreneurs in the field of trade, informatization, transport and forwarding activities, namely:
- consulting services if you have any questions accounting organizations for individual entrepreneurs;
- registration/liquidation of private entrepreneurs in the state agencies/tax authorities;
- reporting, tax accounting;
- working with the client bank;
- maintaining primary documentation, accounting of goods and materials;
- settlements with counterparties;
- calculating salaries, maintaining personnel documentation, recording labor relations, and civil contracts;
- working with cash register;
Position: Account manager
Category: Support
Experience: 1 years | English: upper


Used to work as a personal VIP account manager with a personal approach to every single customer.
More than one year worked with the following backends: Easy Rocket, TrueLabel.

Have an experience with Google Docs, Spreadsheets, Omnidesk,
Position: Account manager
Category: Business Analyst
Experience: 0 years | English: fluent


VIP Account Manager (September 2022 - Present)
UPSTARS, Kyiv

As a VIP Account Manager at UPSTARS, I specialize in catering to the unique needs of our VIP clients. My responsibilities include delivering personalized and high-level service, devising and executing VIP customer loyalty programs, and ensuring transparent communication with clients. I collaborate with various teams to address client inquiries promptly and maintain seamless account management, all while keeping accurate records.

VIP Client Manager (September 2019 - January 2023)
Wentrum, Kyiv

During my tenure as a VIP Client Manager at Wentrum, I provided exceptional assistance to VIP clients globally. My role involved cultivating lasting customer relationships, conducting quality assessments of products, and resolving various client issues related to product quality, payments, and content delivery. I efficiently managed client communications through a CRM system and demonstrated strong problem-solving skills, leading to effective solutions for client concerns.

Customer Support Agent (December 2018 - September 2019)
Wentrum, Kyiv

As a Customer Support Agent at Wentrum, I applied my analytical skills to understand customer preferences, enabling successful cross-selling of company products. I maintained a positive and professional attitude while interacting with customers, colleagues, and partners, providing comprehensive assistance to partners concerning orders. My role also involved processing orders, applications, and client requests promptly, contributing to streamlined operations and enhanced customer satisfaction.
Position: Account manager
Category: Marketing
Experience: 1.5 years | English: upper


With my account management experience, I have a strong desire to continue my professional career and improve my skills in this area. Communicating with clients and publishers is something I enjoy. 
I am also fluent in several languages, so communicating with clients around the world will not be a problem at all. 
Finding the right solutions and strategies is my strong suit.
Position: Account manager
Category: Sales
Experience: 1.5 years | English: fluent


Worked as a sales manager, searched for the customers, estimated the projects together with technical team, closed deals, prepared the invoices.
I’m searching for an opportunity to grow and improve my professional skills
Position: Account manager
Category: Marketing
Experience: 1.5 years | English: fluent

- IELTS Academic B2
- Ended IT STEP Academy
- Unique knowledge of PC
- Have skills in programs as Photoshop, Illustrator, Canva and Figma
- Knowledge of WordPress
Worked in a dating agency as a translator.

Worked as a comics translator from English to Russian and as an editor.

Worked as Wordpress content manager.
I'm looking only for fully remote work
Position: Account manager
Category: Support
Experience: 4 years | English: upper


WORK EXPERIENCE
2017
Electronics store “ALLO”
•	Resolving customer’s issues, consultation on all categories of goods and implemention of the sales plan;
•	Trained several newcomers how to work with operating system, sales
2018
Jewerly store “Tusso Barcelona”
•	Interaction and understanding with clients
•	Work with 1C 
•	Keep track of goods, distribution and work with the cashier

2019-2021
“IT Star” support agent; supervisor.
As  Customer Support Representative:
•	Keeping in touch with  foreign customers 
•	Managing of conflicts with foreign clients
•	Maintaining customer database 
•	Analyzed and processed user feedback on product-related issues
•	Created reports and filled in tasks for found defects.


As supervisor:
	
•	Trained and coached new agents
•	Team members work validation
•	Control and audit work of customer support representatives  
•	Division of tasks and obligations among of call-center’s  operators
•	Statistic estimating of  operators working activity  
•	Discipline maintaining at working hours 
•	Working with OTRS and JIRA programs on a permanent basis

2021-Nowadays
"Wirex" Customer Support Representative
•	Handling customer enquiries via email, providing solutions to experienced issues
•	Communication with customers via Discord
•	Working with clients’ requests in Twitter, Facebook, Instagram
•	Analysis and processing of clients reviews on such platforms as Trustpilot, App Store, Google Play
•	Mentoting new customer service agents
•	Writing guides on support service processes
Position: Account manager
Category: Project Manager
Experience: 2 years | English: upper


Work Experience:

Account Manager - NGN Agency  
05.2021 - 06.2022

- Determine client needs and conclude contracts.
- Set tasks and monitor their execution.
- Organize meetings and inform clients of the project's progress.  
- Payment, quality, and time control of the projects.

Marketing Manager - Primax Technology
02.2018 - 02.2021

- Conduct market research and analyze industry trends to inform marketing strategy.
- Assist with the management of social media accounts.
- Support the development and execution of marketing plans and campaigns.
- Collaborate with other departments to ensure that marketing efforts are aligned with overall business objectives.
- Monitor and report on the effectiveness of marketing initiatives.

Press coordinator - Art Mango Production 
08.2017 - 11.2017

- Invite international journalists to IELP exhibition in Cannes.
- Conclude contracts with invited journalists.
- Welcome and guide journalists during the event.
Position: Account manager
Category: Project Manager
Experience: 2 years | English: fluent


WORK EXPERIENCE

International IT company 
02/2020 - PRESENT 
Account manager for LatAm market. Publisher Development.
‒ Be the primary point of contact and build long-term relationships with customers (over 200)
‒ Search and implementation of the solutions according to customer needs and objectives
‒ Working on internal and external optimization of clients in order to achieve higher performance of current cooperation
‒ Deep analysis of the performance marketing metrics (CPC, CTR, CPM) and daily monitoring and maintaining a steady flow of traffic
‒ Researching competition, competitive issues, products, and industry trends in the Latin American market

02/2017 -12/2019 
Teacher
LANGUAGE COURSES
‒ Teaching English and Spanish
‒ Students preparation and guiding for language exams (APTIS, IELTS) 
‒ Elaborating personal schedules for students' studying aims

06/2019 - 07/2019 
Translator - Monitor (volunteering).
‒ Maintaining written and spoken communication between Ukrainian and Spanish families
‒ Interpreting an excursion, speech or any other type of oral communication 
‒ Representing the association during visits and events at the highest level
‒ Translating legal and medical documents
‒ Monitoring and guiding spanish families
Position: Account manager
Category: Marketing
Experience: 2 years | English: intermediate


Work experience:
- Skylogic 
Project Manager | 2020 - 2021
In this position, my duties included selling the company's services and onboarding a new client. Whether it was developing an eCommerce website or running SEO \ PPC services for a client. Keeping track of progress/results, face-to-face meetings with local clients or online meetings, discussing/planning strategy. Communication with the development department, designers, and SEO/PPC departments. Closing payments on projects. Increase in average LTV of projects.

- Trendo Agency 
Strong Middle|Lead AM 
 2021 - up to now
In my current position Strong Middle \ Lead AM ( PPC Department), I handle the onboarding of new clients or new projects from our partners. I build long-term relationships with partners/counterparties. I supervise the launch of the project in Google or Meta whether it is a greenfield or an established project. Technical setup and maintenance of the necessary accounts. Monitoring project KPIs and scaling results. Communication with the PPC department. In-depth understanding of the project and its objectives.
 Including auditing Junior AM`s as well as mentoring as required.
Position: Account manager
Category: Support
Experience: 2.5 years | English: fluent


Working Student (Software testing) at Finanz Informatik (06.2022 - now)
- Working with and running tests in SimCorp Dimension;
- Tests automation using Powershell scripts;
- Working with software documentation (German);
- Creating surveys to analyse and optimize work processes

Account Manager at Continuum (03.2019 - 09.2021)
- Communication with regular and VIP clients via chat/email or messenger;
- Making personal business reviews and creating strategies for clients;
- Creating long-term relationships with clients and supporting them with the product's usage;
- Making bug reports (Jira) and monitoring the progress to keep the team or a client posted;
- Making internal and external documentation (EN/DE/RUS) as well as mentoring newcomers;
- Constant communication with PM and QA team to understand technical problems and find alternative solutions for clients or team members;
- Optimization of the working processes inside the Account
Management team.
As I am currently doing my Master in Germany, would like to receive a remote offer.
Position: Account manager
Category: Other
Experience: 2.5 years | English: intermediate

Worked with the vip sector and full retention of this sector per hour of work in the company.
Working with an interesting product that I use myself. Solving customer issues and difficulties. Product testing. Work in CRM and task programs. 
Worked with PHP technologies, mobile applications, databases.
Position: Account-manager
Category: Other
Experience: 1 years | English: pre


I am currently seeking employment that would enable me to apply my knowledge and 
experience. I am open to training opportunities to further enhance my skills and 
increase my employment options. 
As a reliable and punctual individual, I take pride in my ability to work both 
independently and as part of a team. Additionally, I possess a patient and flexible 
nature that allows me to adapt to various work environments
Position: Account  Manager
Category: Support
Experience: 2 years | English: fluent

Being a fifth manager leading a project made the customer re-sign an agreement with the company and initiated new projects. It was achieved by special approach, open communication, fast troubleshooting, as a result high loyalty of the customer. 
Received Master of Business Administration at the University Concordia
Presented on a Conference with my thesis on Market Research in Latin America
Supporting projects from the sales stage to the deployment stage. 
Interaction with the following departments: designers, developers, BA, QA, delivery, support, legal, financial. Tracking and re-signing contracts. 
Communication with customer, making sure that his expectations are met, initiating new projects, presenting and discussing the offer, working with customers objections. 
Tracking the project stage in Jira. Assuring that the project is delivered on-time. Problem management in case if the deadlines are not met, or quality is not at the desired level. 
Analyzing and preparing sales plan, project estimates with detailed dead-lines.
I am aspiring for interesting and creative projects where I can improve my skills and develop knowledge of new technologies.
Position: Account Manager
Category: Project Manager
Experience: 4 years | English: fluent

I'm proud of having launched and successfully led by meeting all of the client's KPIs and targets a highly profitable technical project without previous expertise in tech field and project management, which proved I'm able to achieve whatever goal I set even in adverse circumstances.
01.2022 to present time – Lead Account Manager
Facilitating and nurturing mutually beneficial partnership between the company and its clients, ensuring accounts growth and re-negotiating the contracts and also leading and guiding the Account Management Team.

8 months – Account Manager
Onboarding the company’s clients and building strong personal relationships with them to help them achieve their goals, dreams, and visions.

1 year 2 months – Operations | Account | Project Manager
Overseeing, managing, encouraging and mentoring a team of 3 team leaders and 30 technical support specialists to ensure adherence to quality standards, deadlines, policies, procedures and making sure all core client metrics and exceptional customer experience are continuously delivered.

2 years 1 month – Team Leader
Motivating, supporting, leading and developing the team of Customer Service Specialists and Superusers to ensure the best performance and achieve KPI goals and targets.

11 months – Customer Support Specialist
Position: Account Manager
Category: Sales
Experience: 9 years | English: intermediate


10 years of experience as a Account Manager in the world’s leading online sales service. The portfolio that I am working with is 300+ partners. Explain to them how to use the system, tools, and available products of the company with the goal of optimizing their performance on the platform and creating an amazing experience for customers. Main responsibilities include, but are not limited to: · Key partners optimization · Strategic planning of the area coverage · Achieving company revenue $$$ Goals · Company products implementation · Be a medium for complaints and problems · Take care of negotiations and contracts · Deliver quantity and quality reports · Accompany and train partners with the implementation of the system · Routine Communication with clients through chats and calls · Partner visits · Advise partners about internet strategies · Market brand name to partners · Expand and take care of networks