lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support
Category: Support
Experience: 0 years | English: upper


Writer at 4Writers
May 2021 — July 2022
Researching and drafting, writing, editing, and proofreading academic papers, essays, papers, and reports for college or university students, faculty, and other professionals. 

Digital Archivist Assistant at Babyn Yar Holocaust Memorial Center, Kyiv (remote)
January 2022 — February 2022
Processing digital archival collections, including experience in creating notes and entering data into spreadsheets, performing basic image enhancement and file organization tasks.

Research Assistant (Freelance) at JewishGen
October 2020
Archive research and document translation.

Sommelier at ProWine, wine store chain, Kyiv
October 2019 — September 2020
Helping customers select wine pairings, procuring and managing wines, and conducting the wine service. Taking responsibility for the overall daily operations of the shop, ensuring efficiency and profitability.
Position: Support 1-st Lev.
Category: Support
Experience: 1 years | English: fluent

- Standartization and optimisation of production processes 
Increasing of productivity.
- Licensing of the company (huge and long-time process: prepare the company to work with worldwide industry leaders).
- Developing and implementing HSSE standards (huge and long-time process).
- Project Manager (Oil & Gas exploration, Sahara desert, Tunisia).
- General Manager (Oil & Gas exploration company).
- HSSE general manager (Health, Safety, Security, Environment): full cycle.
- Marketing (as a resource person): International Exhibitions for Oil & Gas Exploration and Production (Great Britain, USA, Algeria, Iran​).
- Translator, editor (Eng-Rus, Eng-Ua): Ukrainian IT publishing houses. Subjects: Programming (C++, Borland Delphi, Java, JavaScript, PHP, etc.), Operation Systems (Windows, Linux).
Position: Support/Account manager
Category: Support
Experience: 1 years | English: fluent

Operational mindset with a passion for product-led business growth for customers and company success
Executive Summary
•	Overall 5 years of experience in sales & distribution
•	Skilled in aesthetics business development & logistics
•	Skilled in project management & prioritizing competing deadlines
•	Interested in innovation projects
•	Open for everything new
Open something new in IT environment
Position: Support/Account Manager
Category: Other
Experience: 3 years | English: upper

I hope that my greatest achievement is yet to come :)
Confident PC user. 
I have worked with anti-detection browsers (Dolphin, Octo, AdsPower) and proxy programs (922 S5).
I have a good command of MS Office. I have experience in setting up advertising in Facebook Ads/Google Ads. I have administered and promoted websites made on Wix/WordPress.
I have a basic level of knowledge of Adobe Photoshop/Illustrator/Canva and Figma. I made creatives and content for social networks (SMM).
I also worked in 1C and CRM systems (Bitrix24, AmoCRM).
Trainee/Intern/Junior position with a remote work format.
Position: Support/Account Manager
Category: Support
Experience: 10 years | English: fluent

I am proud of the quality of support service which I provided, as a result - proud of the good relations with companies I worked and communicated with, and of course of a good image of our company which I have maintaining through many years till now.
SUPPORT/ACCOUNT MANAGER
(07.2018 - PRESENT)

Company: EasyStoneShop
Company products: SaaS platform subscriptions, SaaS platform web-addons)

Responsibilities:

1) Communication with customers (from the US, Canada, UK) by email, chat and phone, supporting the SaaS platform accounts through online chat, email or online demos. 

2) Providing customers with support for the purchased web addons of the SaaS platform. Processing requests from customers regarding addonss customization, regarding bugs and issues of the SaaS platform and its addons. Doing customization by myself or forwarding those requests to the project manager. Getting back to customers with results, maintaining of positive image of the company.

3) Doing upselling of our SaaS platform by offering customers to switch to bigger account plans, explaining benefits of this.

4) Taking part in the international exhibitions presenting the SaaS platform and its web-addons (latest exhibitions were IBS 2019 which took place in Las Vegas, Nevada and Coverings 2019 which took place in Orlando, Florida)

SALES MANAGER
(07.2013 - 07.2018)

Company: Atlasiko inc.
Company products: web design, software development, 3d renderings)

Responsibilities:
1) Lead generation, building long-lasting and trusting relations with customers.

2) Selling our web design, software development, 3d rendering services.

SKILLS & KNOWLEDGE

1) Higher education - Vinnytsia State Pedagogical University, the Institute of Foreign Languages.

2) English - fluent. Ukrainian - native.

3) Excellent communication skills (email, phone, online demos)

4) Active user of Google Docs, Gmail, Google Meetings, Zoom. Microsoft Office pack.

5) Basic knowledge of Wordpress management (Elementor, King Composer, WP Backery), basic knowledge of HTML.

6) Active user of Slack, Skype, other communicators, quickly learn to use new ones.

7) Active user of CRM systems (Podio), quickly learn to use new ones.

8) Active user of lead generating software ( Sales Navigator, Hunter, Dripify)
I would like to support interesting product or service with high value and use for people.
Position: Support, account manager, finance manager
Category: Support
Experience: 6 years | English: upper

Excellent skill to communicate with people and build long-term relationships with clients. As well, I had experience to be team-lead a group of employees. Also trained new employees in all of companies where i work. In 2021 comleted a course of Business analysis (basic).
From 2016 to 2018, worked in the banking system (contact center, then working with clients (front-office)).
From 2018 to 2022 working in fin-tech companies, project of collection (working with problematic assets, credit portfolio processing, skip-tracing, negotiations with clients, control of payments and restructurings).
Last year work on american fintech company to position finansial specialist (client-management, calls to US financial institutions, preparing documentation, KYC, etc.)
Position: Support; Account Manager; HR
Category: Support
Experience: 0 years | English: intermediate

Fast learner
Promotion to a management position in three months of work.
2017 - 2022 Sales representative
Confectionary  “Kharkovchanka”  (FMCG)
- customer base development;
- ensuring the fulfillment of the plan for the volume of sales;
- negotiating, product presentation; conclusion of supply contracts;
- compliance with merchandising standards in retail outlets.

2014 - 2017 Accountant
Trading and production company "The first private brewery "
- Perform day to day financial transactions, including
verifying, classifying, computing, posting and recording accounts receivables’ data
- Maintain precise records of all incoming payments and account statuses
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
- Generate financial statements and reports detailing accounts receivable status
- Contact Clients as needed to ensure payment of outstanding invoices

2013 - 2014 Accountant
Ukrainian industrial company "Krok"
- Calculation and payment of wages
- Communication with banks to resolve arising issues 
- Preparation of cashflow reports
- Work with contracts, additional agreements, and their annexes
- primary accounting documentation: payment of invoices and control of mutual settlements with clients
Position: Support / Account / Project Manager
Category: Support
Experience: 10 years | English: intermediate

- Successfully managed the migration of a global product for an automotive brand into the local market.
- Exceeded website conversion targets for an automotive brand by implementing product enhancements and introducing new features.
- Co-created and managed a personalization tool for a website, resulting in significant growth in leads.
- Collaborated on the sales and management of an online booking and payment solution for an automotive website, leading to a substantial increase in active pre-orders for new cars.
- Collaborated on the presale activities and managed the interface design stage of a product for online booking and payments, specifically for new cars available in dealers stocks.
- Developed an accounts receivable status system for the account manager team, resulting in a significant reduction in receivables and improved document flow with customers.
- Collaborated with the CEO and COO to establish a unit economics financial system within the company.
- Successfully managed a business unit, consistently driving profitability for the company.
- Built and expanded support teams within the company, fostering their growth and ensuring high-quality customer service.
With 10 years of experience as a Customer Manager, Project Manager, and Team Lead, I bring a wealth of expertise to the table.

- Proficient in customer support and account management, consistently providing exceptional service to clients.
- Experienced in sales strategies and leading software, digital, and web projects.
- Committed to delivering high-quality results, achieving objectives, and resolving challenges effectively.
- Possess strong operations management skills, ensuring smooth workflows and optimal efficiency.
- Skilled in team building, leadership, and fostering team growth.
- High ability for learning and self-motivation.

More info in my CV.
Position: support agent
Category: Support
Experience: 0 years | English: upper

In my previous employment, I was able to complete assigned responsibilities promptly, including responding quickly to emails. Furthermore, due to continuous engagement with individuals, I was able to enhance my communication abilities. Acquired expertise in utilizing Microsoft Office suite, demonstrated resilience to stress, exhibited competence in time management, displayed attentiveness to details, possessed outstanding communication proficiencies, and demonstrated cultural sensitivity.
As a chat operator, I successfully handled a large number of chats within a reasonable amount of time while working under pressure. Demonstrated proficiency in meeting strict deadlines and thriving in a fast-paced environment. Took a proactive approach to understanding customers' needs by actively listening to their requests and clarifying any doubts before providing solutions. Carried out daily tasks with precision and effectiveness. Provided client services within designated time frames and promptly addressed technical difficulties or client concerns.
Working as a tutor I showed respect, amiability, and eagerness to provide assistance whenever required. Employed analytical thinking to analyze problems, assess solutions and arrive at decisions. Produced diverse reports and paperwork. Followed appropriate protocols, policies, and regulations to encourage a secure working atmosphere. Devised strategies and conveyed project completion deadlines within the stipulated time.
I don't have any experience in this sphere but I am eager to gain the required skills to work productively. I firmly believe that my past experience will help me to become a professional customer agent as I can easily understand other people's wishes and help them to choose the best option.
Position: support agent
Category: Support
Experience: 3 years | English: upper


I have 3 years experience in customer care sphere incl. customer support, troubleshooting, technical support. I have been working with English - and German-speaking clients, really enjoy communication and interacting with people, helping them with the issues alongside.
Position: support agent
Category: Other
Experience: 11 years | English: basic


I have a degree in economics, 15 years of experience as a chief accountant (services, VAT, payroll reporting, management of individual entrepreneurship), an international ACCA certificate, experience with audit companies, I am sociable, and a quick learner.
Position: support agent
Category: Support
Experience: 1 years | English: upper


I worked in the company 5ca as a support agent, worked for a year and established himself as a progressive and intelligent specialist, also worked in the service to perform written and diploma works as an administrator for the English-speaking community.
Position: support agent
Category: Support
Experience: 0 years | English: intermediate

having changed clients  you will be deprived of it and continue to work with the company
I maintain constant communication with clients, after which the trust in employees and in the company itself increases
Unfortunately, I don’t have experience, I want to develop support agent .I am very interested in this there is a great desire and goals
now I want to develop a lot of free time and I am ready to give myself completely
I want to find a job where I will give all my best
Position: support agent
Category: Support
Experience: 3 years | English: fluent


- сommunicating with customers over the phone and via email in a professional and timely manner.
 - providing assistance and tech support for customer (app and mobile assistance) 
- handling warranty tickets and technical issues; troubleshooting process. 
- clarifying details about the app details and logistics FMCSA rules 
- reports and analysis data provided to the management  
- leading team (group calls, updates meeting, troubleshooting) 
- training new employees
Position: Support agent
Category: Support
Experience: 4 years | English: fluent


* April 2020 – Present
    Technical Support Specialist at JetMonsters (Zemez), Mykolayiv

  Working to achieve high customer satisfaction rates by providing optimal customer service in tickets, chats (corporate chat and Facebook chat);
  Working with customer feedbacks and refund requests to improve company trust rate;
  Lead company Youtube IT Support Channel;
  Helped to increase customer retention by striving to create wonderful customer experiences (B2C SaaS);
  Provided incident management via calls with customers.


  * September 2019 – April 2020
    Website CEO at Addrian (Campbooking), Mykolaiv
      
  Created a company website for booking kids camps from scratch;
  Lead generation;
  B2B communication with the camp owners/representatives;
  Leading partners to sign contracts. 


  * July 2019 – September 2019
    Customer Support at NDA, Mykolayiv
      
  Provided superior customer service to clients by addressing all questions and concerns via calls, emails, and messaging;
  Was working with ELD devices and logbooks support;
  Researched, interpreted, and advised the customers regarding compliance with laws and regulations.


  * May 2016 – November 2016
    Assistant manager at English For IT, Odessa
      
  Coordinated English native speakers and managed their tasks and duties;
  Checked and reviewed English lessons in order to improve customer experience;
  Used to interview students to find out weakest and strongest spots of education programs to improve company services; 
  Used to create and develop student program plans
Position: Support agent
Category: Support
Experience: 0 years | English: basic

Ukrainian language - native Russian language - C2 Polish - B2
English language - B1 Leadership skills
Excellent customer service Good work organisation
Cafe owner
2021 r.- 2022 r.
Managing staff
Financial managing
Managing the image of the establishment
Manager of a shoe shop
2019 r.- 2021 r.
Ensuring a high level of customer service Organisation of the sales process, management sales Maintaining contacts with suppliers
Waitress, restaurant manager
2017 r.- 2019 r. restauracja Jimmy, Lublin
Serving the guest - selecting a table, collecting orders, helping to choose dishes
Supervising the supply of ingredients, semi-finished products
Recruiting staff, training them
and maintenance of accepted service standards
Cashier
09.2015 r.- 11.2015 r. Auchan, Lublin
Cashiering of goods
Ensuring that goods are clean and properly displayed
Position: Support agent
Category: Support
Experience: 1 years | English: upper

Many experience in social volunteer projects
French language tutor for the children 1-4 school classes, hostess in a night club (resolution of many conflict situation), personal assistant and English - Ukrainian translator for the entrepreneur, French speaking support at Tickets.ua, English email and chat support at Pixellot You (Ciklum)
I’m very bad in sales
Position: Support agent
Category: Support
Experience: 0 years | English: fluent


Preparation and management of negotiations; business correspondence with high level international representatives; preparation of visits of high rank politicians abroad and reception and coordination of high level guests visiting Ukraine. Translation.
Position: Support agent
Category: Support
Experience: 1 years | English: upper


Translater/Interpreter 
Freelance
January – March 2019   
 Speaking and chatting with the foreigners
 Using knowledge of English and German
 Writing formal e-mails
 Reading, listening, and watching material in source of foreign language

Bank representative, operator 
NDA
August - December 2020
 Knowledge of business and telephone etiquette
 Ability to listen and help the client

Execution officer in brokerage company  
“Prospex-Agro”
March – August 2021
 Сonducting business negotiations
 Drawing up a sales contracts and all related documents
 Support and execution of the sales contracts
 Solution of any problems that could arise during the execution of the sales contracts
 Business correspondence using formal e-mails, chatting or telephone calls

Business manager in construction company 
NDA
September – December 2021
 Drawing up and adjustment of construction contracts
 Maintenance of related documentation
 Search and selection of materials
Position: Support agent
Category: Support
Experience: 0 years | English: intermediate


Unfortunately, I don’t have experience in the field of support. However, I am determined to develop my posibilities. I'm studying journalism, so I'm good at handling information and communicating with other people. Always focused on the result, no matter how much effort I have to make for it.
I’m open for everything. I want to learn something new.
Position: Support Agent
Category: Support
Experience: 1 years | English: upper


-Communicated with the customers via phone, email and live chat to provide the information required.
-Gathered and shared feedback from customers in order to improve company products. 
-Resolved problematic customers issues and helped performers to cooperate with clients. 
-Helped in training incoming new support specialists.
Position: Support Agent
Category: Support
Experience: 3 years | English: upper

English, customer service, customers support, Microsoft office, troubleshooting, good communication, and analytical skills, ability to multitask, HelpDesk, fast learnability.
December 2018 - July 2021 Support agent at IT web-hosting Company "Global Virtual Opportunity".

Responsibilities: providing support via chats and tickets, resolving the billing and marketing issues. Also, processing and escalating tech requests for further processing to the technical team.
I am looking to work in a team that encourages growth and learning with a welcoming atmosphere
Position: Support Agent
Category: Support
Experience: 3 years | English: fluent

I'm a multitask support agent, who can provide assistance both in English and Spanish, be attentive to every client and form a part of any team.
Got 3 years of experience as a Customer Care Agent English/Spanish at IT company ‘Global Virtual Opportunities’, providing voice support, also answering the requests in the tickets and assisting via chats. Also worked as a professor, teacher and tutor for 2 years (have good communication skills and can find approach to every person).
Position: Support Agent
Category: Support
Experience: 4 years | English: fluent


Hello, My name is Roman, I live in Lviv.  I've got four years of experience working live support agent.
I just want to say that. I would not abuse my power or do childish things. I would focus on satisfying the customers, I would be able to explain step by step to customers when they have an issue regarding the site. I would be able to give a logical reason when they accuse the site of being a scam. You must choose me because I am very experienced in organizing people and I am very good with the words, always have them with me. I am not a child or someone that would not make differences. I will not abuse in any kind my role and will try to explain as polite & diplomatic as I can to any user that has an issue. I can be in trial for a day and you will have the decision if my work & dedication would satisfy your needs.
Position: Support Agent
Category: Support
Experience: 2 years | English: fluent

I become a favorite agent among customers quite often. While working in Gambling I built up a full metal jacket on my nervous system. Also, I am a reliable mediator between users and the Technical team.

On the last project, I contributed my personal experience in CS by writing Communication Guidelines for colleagues and future team members. And managed to simplify numerous internal processes within the team.
Hi there,

Please let me provide you here with a brief intro and key points of my resume:

My skills are based on four years of experience in content writing and advertising in digital marketing. Nevertheless, I reinvented myself as a Support Agent almost two years ago.

I gained solid experience in Gambling, FinTech, and Operational Platform.

Tools I am familiar with: G Suite, Zendesk, Freshdesk, Jira, Confluence, Miro, Polly, Lucidchart, Asana, Monday, Intercom, Notion. General understanding of how different CRMs and admin panels work included.
Remote job and friendly diversified team of professionals, for sure.

One important point – I would not like to collaborate with trading platforms.

Thank you for your attention. Stay safe!