lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: upper


I have an experience in communicating with a variety of English-speaking clients(USA, Canada) due to the fact that during almost 2 years(1y11m) I have been working as a Customer Support Representative(English desk) in Customer Care Department of a call center for a company that sells medicines and vitamins all over the world. My work schedule implied night shifts only, because of the difference in time zones with USA and Canada. 
Unfortunately, there wasn’t room for growth with my previous employer. Nevertheless, this experience let me acquire useful skills such as: high level English writing and speaking skills via inbound and outbound calls and emails(informing customers about their order details, asking for providing us with some information related to customer’s order, answering customer’s questions and requests, consultation about company’s products and policies), as well as working with tickets and doing fraud-check in CRM system(OTRS), working with Google tabs and Excel.
I’m looking for a new position with a company, which we will assist each other to achieve all our goals at work and professional skills.
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: fluent

I am an alumnus of the US Embassy English Access Microscholarship Program and I have a Master's Degree in Dentistry. Furthermore, I have attended a few international congresses as a Customer Support Volunteer.
I have been getting my degree and working in dentistry, but after a while I realised that I want to work with my brain, not with my hands. Nevertheless, I was able to learn a set of valuable skills, such as client-centricity, stress tolerance, working with CRM systems and communicating with foreign clients.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: fluent

- Graduated from Ivan Franko National University of Lviv. Got Master’s degree in English philology with the avarage score 4.7/5.
- 2,5 years ago I had no undertsanding of how eveything functions when I started my journey in IT. Though, now I am quit good at it and I am ready to share my knowledge with the clients.
I have been working as a customer support specialist for 2 years. I am good at multitasking (as sometimes it was necessary to assist more than 3 costumers simultaneously) and received valuable experience in IT. Also such an experience made me stress-resistant and action-oriented. I am able to convey professional image to customers and fully understand that customer support representative is the face of the company. 

My main goal is to make clients happier than before they entered the chat conversation with me. The company I work for deals with the domain names, hosting, SSL certificates and multiple APPs. I am the representative of the Domains department , though, I have basic understanding of how all other things function. I also deal with the requests regarding account access issues and everything related to the pre-sales questions about the products we offer. I have experience in communicating with clients all over the world via chat and ticket systems. 

Also, I worked as a tutor of English language for 4 years in total. I really love observing the progress of other people . I adore interation between the teacher and student  That is also a really valuable experience since being a teacher/tutor provides you with the oppurtunity to understand people`s behaviour and 
psychology better.
I am looking forward  to new challanges . The thing I really love is educting other people. I am planning to become a team leader of the Customer Support team since it would give me the possibility to educate not only customers, but also my teammates. That is the field where I would like to try myself in the future.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: fluent


I have been working for 6 months at Wirex company. As a Customer Support Representative with more than six months of experience, I have acquired strong customer service skills. Moreover, my pre-last job (Freight Broker) was also connected with regular communication with clients via phone which helped me to develop impeccable phone manners and an ability to deal with critical issues.

To be specific, my job responsibilities in the previous works were such as: 

Wirex (May 2022 - Nov 2022)
Customer Support Representative

* Handled 50+ chats and tickets daily, with duties
including understanding customer issues and offering a
the solution to their needs, presenting relevant product
information, and addressing some customer issues to
relevant departments for further assistance.
* Experienced in working with Atlassian products
(Confluence, Bitbucket, Jira).
* Strove to resolve customers' problems via chats and
tickets in order to avoid escalation of issues.
* Checked each detail in the system properly in order to
ensure customer satisfaction.
* Accumulated feedback from our users and shared
product-improving ideas

Double-Power Logistics (Oct 2021 - Apr 2022)
Freight Broker, Dispatcher

* Maintained excellent communication skills to assist with
customers daily shipping needs.
* Scheduled truck drivers, delivery vehicles, and ideal
delivery timeframes as necessary.
* Used basic computer skills in order to perform daily
responsibilities.
* Worked with famous load boards such as Truckstop and
DAT.
* Dealt with partner carriers and customers while
delivering great customer service.
* Negotiated with customers and carriers by calls and
emails to schedule appointments with them.
* Maintained and updated accurate information in the
company’s operating system.
* Overcame customers' problems and consulted clients on
how to resolve different issues.

My previous roles have given me the problem-solving, clear communication skills, patience, and experience necessary to excel in this role. I don’t keep myself to myself, enjoy working with others, and maintain a positive attitude in each situation, even in the most challenging one.

Moreover, I’m extremely interested in the IT sphere; as a result, I’m taking a course on QA engineering at the IT school. I am always eager to new challenges, gain something new and become a part of modern technologies.
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper


I have been working in customer service sphere for half a year (as a waitress). My responibilites was greeting customers, metting special customers demands, providing information about dishes, taking orders etc. 
As well, during that time I had a chance to communicate with foreign people.
I intend to find a workplace with the frendly team, clear KPI's and enviroment for self-improvement.
Position: Customer Support Representative
Category: Support
Experience: 4 years | English: basic


I have been working in customer support for over 4 years. I have worked with different projects: daily apartment rentals via Airbnb and Booking, 3D foot scanner and others.
I have always worked with French-speaking users, my job was to answer phone calls, emails and chat messages.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: fluent


I have experience as a customer representative at a pharmaceutical company where we sold and sometimes prescribed drugs.

My responsibilities included:

1. Providing customers with prescribed drugs and explaining how to take them as per their prescription.
2. Regularly checking the expiration dates of all drugs to ensure expired products were not on the shelves.
3. Issuing receipts to customers for returns or refunds.
4. Maintaining a polite and respectful attitude when communicating with customers, even in challenging situations.

As a customer representative, I value the importance of active listening, patience, and always being prepared to assist with any concerns or issues that may arise.

I have also had the opportunity to work with different companies throughout my career.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper


I have experience working Customer Support agent in the international company (based in USA and working worldwide); excellent knowledge of the Russian and Ukrainian language and high literacy, advanced in English, a good ability of multitasking, as well as to
perform complex types of work that require concentration and perseverance, acquired skills to work with any clients; in a short time I was promoted from Customer Support agent to Manager in my last job.
Position: Customer Support Representative
Category: Lead Generation
Experience: 0 years | English: upper

I have little experience in IT sphere, but I am constantly working on personal and professional development.
I have just come in IT sphere, I used to be English language teacher,  worked with IT students. Because of war in Ukraine I had to change my life. And I decided to try myself in IT sphere.
I think that I would not do anything forbidden or against the law.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper

The scariest buyer, who wrote 5 angry messages to me while I was OOO, left me a wonderful review after my explanation of the inquiry and was really pleasant afterward.
Trained two specialists after working in a company for only five months.
I have one year of experience in Customer Support.

In my first job at Nestle, I was working with internal clients (buyers), I learned how to explain complex topics in a simple manner, learned what makes customers happy and how make them want to come back to you again for specifically your services. I was working via chats and emails.

In my current job at Ciklum my responsibilities are to handle customers' inquiries for Tier 1 and Tier 2 topics: general questions about the Platform, 'where can I find this button', technical issues that require troubleshooting, and assistance with the financial topics. 
I have learned how to work with SalesForce as a ticket system, and how to use Jira and Confluence.
I am leaving this project at the end of July because it is closing.

Now I am looking for a Technical Support position or Customer Support Representative with a future opportunity to become a Technical Support. I have basic knowledge of Javascript, CSS, HTML, and SQL. I am a people person, am dedicated, motivated, curious, and smart.
I am not looking for vacancies that have:
1. Night shifts (I am productive up until 1 am).
2. Phone calls - I don't mind short calls for example for verification, but I am much more efficient at working with only chats and emails.
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: upper


I have over 2.5 years of experience working as a Customer Support Representative in various companies, with varying responsibilities, teams, CRMs, tasks, and traffic. My primary focus has been on chat and email communications.
Position: Customer Support Representative
Category: Support
Experience: 0.5 years | English: upper

During my work, I provided advice to a maximum of 10 clients at the same time, while not losing the speed of finding an answer for the client and its content. I also contributed to the development of user-friendly support in the company.
I have relevant experience of working with customers as I used to be a customer support specialist for 8 months in the gambling domain. My main duties were responding to incoming customer requests, assisting in resolving issues related to the service functionality, communicating with the CS team and other company's departments in order to provide the customer with an answer regarding his\her issue and to resolve the issue itself. To perform our duties, such technologies as Slack, Salesforce and internal CRM system were used.
Currently, I am in a search for working in a department that provides support through written channels (online chat, e-mail etc). My expectations from the employer include such items as a correct corporate culture and transparent opportunities for growth as a professional.
Position: Customer Support Representative
Category: Support
Experience: 0.5 years | English: upper


I have worked for two years in two different hotels, where my duties included:

- Consulting hotel guests
- Selling hotel services
- Searching for information to fulfill customer requests
- Resolving conflict situations
- Working with hotel CMS and updating data in Google Sheets

Now, I have decided to apply my skills in the IT niche, particularly in customer support. I believe that my work approaches and the skills I gained from my previous jobs will help me thrive in a new and exciting team. I'm fast learner and I ready to spend my time to understand new working process.
I prefer to apply my skills and work with customers through chats and emails requests. I'm not very excited about phone/video calls, but I could also provide phone calls if it's not on daily basis. I am also not looking for a job with night shifts.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: fluent

- 6 months school based on field industrial training as a technical and engineering support for a government based Biobank. 

- 1 year customer service representative for a gym on site.
I have worked in a gym for a year as a customer representative and first point of contact for customers, during my stay I handled the media contents which were to be uploaded be the social media team.
Position: Customer Support Representative
Category: Support
Experience: 5 years | English: fluent


I have worked in customer service for almost 5 years and excel in multi-tasking, communication, and problem-solving.

In my previous role I was responsible for 
 - answering inbound phone calls;
 - assisting customers in online chats and via emails;
 - dealing with customers’ requests;
 - assisting with orders, refunds or exchanges, payment processing;
 - troubleshooting;
 - reproducing issues and escalating further through the ticketing system;
 - maintaining internal system processes;
 - creating and updating knowledge-sharing documentation;
 - mentoring & training newcomers;
 - team supervising;
 - generating ideas on improving KPIs and SLAs;
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: upper


I have worked in IT-company as a Customer Support Representative. I have recommended myself as communicative, empathetic and professional person. 

It was my first work experience. In a regular life, I'm just a medical student and I was not planning to work as a support before war, then I faced some financial difficulties and looking for a suitable job became a priority.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: fluent


I'm a service-oriented Customer Support Representative with experience of 1 year in communicating with clients via different means of communication: calls, live chats, and emails. I have strong computer skills in Word, Excel, Zendesk and Google Docs and deliver exceptional communication with keen attention to detail. Use multitasking and critical thinking to solve problems and produce satisfied customers. I recommended solutions to complex situations through research and critical thinking and escalated customers to the supervisor for enhanced support. Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions. Liaised with internal teams to resolve concerns, escalate issues, and serve as a company ambassador. Resolved customer complaints by distinguishing prioritizing and reporting technical issues. Monitored system performance to identify potential issues. I would like to enrich my experience and find a brilliant opportunity to develop my existing skills as well as gain new ones.
Position: Customer Support Representative
Category: Support
Experience: 5 years | English: fluent

The number of my students exceeds 100.
Individual Chinese Teacher
2017 - 2022
1. One to one Chinese tuition
2. Developing a learning program
3. Working with adults/kids
Live Chat Support Agent, Team Leader
2017 - 2020 
Duties:
1. Manage a team of 20 people
2. Providing live chat support as a manager
3. Working with CRM system and Admin Panel
4. Preparation of special offers and promotions for members
5. Maintaining communication with payment systems (pending or lost deposits)
6. Creating working manuals
7. Providing complaints solution
Dispatcher at home appliance repair company
2020 - 2022
1. Taking incoming calls and booking customers for housecalls
2. Working with online chats
3. Disatching jobs
4. Processing email requests
5. Resolving the complaints
I'm open to any projects! I am also willing to take on translation projects.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent

- Managed Notion and Miro for my client
- Assisted customers in proffering solutions to their difficulties and challenges.
- Managed client's email and labelled incoming emails appropriately.
- Managed client's calendar and scheduled events.
- Did copy writing to create engaging and interesting content.
- Managed digital files and records.
- Optimised client operations by suggesting better possible ways to carry out tasks.
In the past I have helped my organizations with administrative roles, project management and customer support using various digital tools like Google Workspace, Miro, Trello and Microsoft office suite while working remotely.

I currently support the staff of my organisation with Notion content creation. I write guidelines for learning how to use different digital platforms used for operations by the company on Notion. 

My objective is to help individuals and organisations maximise their time, simplify processes and task by taking off administrative workloads off my clients while they focus on strategic planning and advanced operations.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper

Awarded top employer of the month.
Investigating customer service issues.
Resolving customer service situations using appropriate tools and accommodations.
Write scripts and templates.
Responding to customer inquiries.
Ensure customer satisfaction and provide professional customer support.
No calls.
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper


I possess good analytical, management and teamwork skills gained during my studies. Dealing with various administrative and organizational issues is always a pleasure for me.
I gained management and teamwork skills while working as a restaurant and camping administrator and during several work placements. 
During previous internship in logistic tracing team and internship as a QC tester I gained skills in service and support, advising customers and providing technical and reference information.
The last place of employment is an English teacher in secondary and elementary schools.
I acquired communication skills with children, significantly increased adaptability and creativity.
Got new skills to work in a team.
I'm ready to plunge as much as possible. But I do not like when interviews turn into certain psychological games into intelligence. I consider it very unpleasant and tactful to potential novelty workers.
Position: Customer Support Representative
Category: Support
Experience: 0.5 years | English: fluent

I mastered my social skills and stress resistance while working with some of the customers. The one thing I am proud of is my ability to calmly communicate with angry customers and make them understand the company's policy, proceed with the payment/order check, consider our specialists advice.
I used to work as a CSR in one of the companies offering academic writing services. My task was to process orders and eliminate all the issues appearing (in a cooperation with other departments), provide timely support and assistance through different channels of communication (chats, emails, calls etc.) 
I am open to any similar positions, preferrably with a flexible schedule (I am able to work night shifts if needed).
I am a confident PC user, have excellent Google searching skills and ability to learn quickly, so proficiency in working with different types of software can easily be aquired after some learning or practice.
I would really love to work with a company whose product/services I could genuinely support and, therefore, work with the clients honesly.
Position: Customer Support Representative
Category: Support
Experience: 2.5 years | English: fluent

• Focused on providing best service for undeniable customer experience, so each customer receives outstanding service
• Dealing with challenging issues and multitasking.
• Coping with clients from all over the world (phone calls, emails, chats)
• High written and verbal communication skills.
• Solving the most problematic clients' issues, complaints due to high level of good mutual understanding of clients' needs and way of thinking.
• New-Employee training, managing Team of 10 agents, creating tests for the Team and quality control.
• Providing a friendly environment. Easy-going
• Due to my outstanding performance I was promoted to higher positions and assigned to the highest priority projects or tasks.
I've been working as a Customer support representative for 2.5 years. I've learned to find special approach to every client and be able to understand their needs and solve queries. I worked as a Customer Support Representative, Senior Customer Support Representative, Support Supervisor (IT company, gambling project). 

I have experience processing big amount of requests from clients via calls, tickets, chats, documents and information verification as a part of my Customer Support responsibilities. Also creating certification tests and every day quality control as main responsibilities of Support Supervisor position. Due to my successful supervising experience I was promoted to a position of Team Lead with additional responsibilities of training new employees and payment department tasks and managing team of 10 agents. 

I've been working with task managers and ticketing, chatting systems, as well as different CRM systems. Work with Google Tools and Microsoft Office.
My passion is to learn and to develop new skills. I'm a fast learner, always opened for new adventures and new experience as Technical support member, Account manager etc. Team means a lot to me. Looking for friendly and supportive environment. Looking for a place to stay for a while.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: upper


I've provided customer support services in different spheres, as Forex/Crypto, Gaming, Logistics, Website development via phone, chat or email. I have experience using team- and task- tracking software as YouTrack, JIRA, Zendesk, Slack, etc. Also I have basic knowledge of manual QA processes, as sometimes I was assigned with testing of different releases.

In perfect scenario I am looking for some game support position, but it would be pleasure to learn different aspects of IT industry from inside.
Personal sales, Night shifts