lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support Manager/Customer Success (English C1, Spanish B2)
Category: Support
Experience: 4 years | English: fluent

-Team Lead and I built a successful team (10+ members) from scratch;
-Took a proactive part in creating a Knowledge Base, a set of templates, and optimizing workflows for the whole team;
-Received a lot of kudos from my team and customers:)

Spanish - Upper-Intermediate, 
English - Advanced/Fluent, 
Ukrainian - Native, 
ruzzian - trying to forget
Tech Support Specialist with 4 years of experience in E-commerce (B2B/B2C) and Product IT (mobile, desktop apps).

Provided the following services:
-Consulting customers on the products, their work, and functionality via social networks;
-escalating unresolved problems and following up on complaint/question status,
-business communication with customers from US/EU via **Zendesk**;
-processing refunds and cancellations/applying retention flows.
-onboarding of new agents and their accommodation within the team.
-processing of payment disputes/chargeback cases.
-answering App Store/Google Play reviews.
-reporting technical issues and bugs to the product team, logs analysis.
-PART-TIME offers will also be considered.
-It's a massive plus if you prefer written types of interactions with customers.
-Flexible schedule is a +.
Position: Technical Support Manager / Head of Support
Category: Support
Experience: 5 years | English: fluent

— Participated in building L1 B2B Support team from zero to 12 people in close cooperation with Support Manager
— We've managed to create a healthy environment where every team member participates in the improvement of Support processes and workflows
— Created an extensive wiki knowledge base for Support team in Azure Devops environment.
— Created an in-depth severity/priority matrix for Support while working as a Junior Product Owner
Background and skills:

— 5 years experience working in front-line Customer Support or Helpdesk teams.
— 2 years of experience in an Application Support / Technical B2B Customer Support team (SaaS environment). 1.5 of which are in the Team Lead position. 
— I possess broad mentoring and coaching experience. Experienced in building L1 Support processes from scratch.
— Fluent-level English (spoken and written).
— Experience and a strong working knowledge of the SaaS industry/ecosystem API tools, Elastic Search, logging, SSO/OAuth, etc.

Current responsibilities:

— Function as a senior team member, team leader, coordinator, and point-of-escalation for the Tech Support Team.
— Liaise closely with other Support Team Leaders and Management to ensure that the principles and processes are aligned across different teams.
— Coach, mentor, support and develop personal and professional skills to get the best out of each member of my team.
— Ensure that coverage and customer service are provided in line with company’s SLAs and commitments.
— Take an active role in our Helpdesk Team including taking shifts (if necessary) and handling tickets.
— Continually evaluate and identify opportunities to improve our people and process.
— Monitor and improve both team and personal KPIs including assisting with weekly performance reviews.
— Interviewing applicants for the Support job positions
— Flexibility and availability to help us maintain our 24/7 Support coverage commitments and customer SLAs.
— Communicating business requirements/expectations regarding the product development to the Product team. Participating in the prioritization process.

Actually worked as a Junior PO in close cooperation with Support team.
— I do NOT know SQL, but I started to study it recently
— Looking for a product company preferably
— Requirements to think outside of the box is a plus
— New teams without established processes will always be prioritized higher than existing ones
— Night shifts requirement is a no-no unless it absolutely cannot be avoided and accompanied by a salary boost
— Abilities to learn new skills/courses compensation will be a plus.
Position: technical support, moderator, administrative assistant
Category: Other
Experience: 2 years | English: upper


I have 2 years of experience as a content moderator. This profession has developed in me attention to details, multitasking, patience  and a high level of time management. I also had experience of business communication with foreign clients, that  gave me the skill of excellent business communication.
Position: Technical Support, NOC Engineer
Category: Other
Experience: 4 years | English: upper


It/Technical support, NOC engineer
More in CV
L2 Technical Support/ Junior DevOps
Position: Technical support officer
Category: Support
Experience: 2 years | English: intermediate


Have worked as computer operator, technical support officer and as front desk officer. Am in charge of network operations of my company to make sure we provided stable network at all cost. Troubleshooting of computer installation of hardware/software. Update if security patches. Monitoring of of any network security breach. Configuration of new user added to the system. As an front desk officer I relate with people with different perspective which I be able to deal with any emotional situation with my emotional intelligent skills. As a computer operator I worked at cyber cafe for generating password to the guest and monitoring the cyber activities.
Position: Technical Support Operator/Billing Officer/QA support
Category: Support
Experience: 6 years | English: upper


Project Manager at Profalians Translation agency (Mykolaiv, 1 year):
- negotiating with the customer;
- searching for the order executor;
- controlling delivery of the order in time.

Customer Support representative/ Fraud prevention expert at TemplateMonster.com (Kiev, 6 years):
- Managed inquiries from the customers via email, chat and phone;
- Handled and resolved the customers' complaints and requests;
- Fixed products' bugs (templates);
- Cooperated with the clients on the presale stage;
- Copywriting: posts and tutorials;
- Report issues to developers on JIRA, also suggest technical workarounds for the end-user if such are available;
- Experience with using JIRA/Confluence and other support tools (Kayako, Intercom, Zendesk, Livechat, Bitrix);
- Understanding of networking fundamentals (HTTP, WebDav, iCloud);
- Experience with different platforms (iOS, macOS), PDF or other file managers(Acrobat, GoogleDrive, Dropbox), templates and ecommerce (Magento, Wordpress, Joomla, Shopify, Opencart, Prestashop);
- Basic HTML and CSS knowledge;
- Controlling of payments flow;
- Аnti-fraud control;
- Analysis and checking of financial transactions;

Skilled in proactive sales-oriented communication and aimed to create a long-term relationship with the customers.
Personal Qualities: Responsible, disciplined, diligent, hard-working, easy-learning, have ability to work in extreme conditions.
Position: Technical support operator (Helpdesk)
Category: Support
Experience: 2 years | English: basic


Experience in the position of "technical support operator" in the field
telecommunications and communications for 2 years.
Performed network monitoring tasks in software (Nagios, Grafana, The Dude). Communicated with customers on the incoming and outgoing lines, by e-mail and in the CRM system. Eliminated difficulties that arose in the network on the part of the client or in the system. 
Interacted with BDCOM, CDATA, ZTE, MikroTik, Ubiquiti brand equipment.
Not interested in vacancies in sales and marketing.
Position: Technical Support / Part-time customer support
Category: Support
Experience: 6 years | English: upper


Wide experience in customer and technical L1 support (hosting provider, mBaaS provider).
Looking for a position of a Technical support specialist (L2) in order to develop technical skills and knowledge.
Also consider part-time customer/technical support positions.
Night shifts are not desirable.
Position: Technical Support/PM
Category: Support
Experience: 6 years | English: upper


• Collaborating cross-functionally, communicating customer feedback to and working closely with the Account Management and Product Management Teams on finding the best ways to improve our product
• Creating scalable support practices (templates, documentation for internal and external use, etc)
• Assisting with ongoing reporting needs
• Keep records of FAQs to spot common trends and underlying problems
• Update self-help documents to add to the Knowledge Base, create internal process guides
• Maintain and regularly update spreadsheets and reports
Position: technical support, psychology
Category: Support
Experience: 1.5 years | English: fluent


Communication with clients via chat, emails, phone calls.
Editing orders, tracking delivery status.Mulititastking.Troubleshooting company infrastructure.
Little bit knowledge of CSS|HTML
Position: Technical Support, QA
Category: QA
Experience: 4 years | English: fluent


I have worked on three projects.
The current project is connected with FinTech. Our company provides  financial systems for affiliates from over the world and their managers. My position is connected with basic knowledge of Manual testing and in the future I would like to have a prospect for promotion and work as s tech specialist with  testing elements. 
I have been working on this project about 10 months, unfortunately now the company is reducing the number of the staff. 
My Duties are :
1. investigating the issues of the customer and managers (reading logs and searching logs via Kibana )
2. setting up traffic  distribution 
3. making API  testing via Postman 
4. making request from managers via Metabase 
5. finding details about customer profile in the systems and changing information 
6. providing all credentials for API  and server to server  integrations
7. sending test lead 
8. checking up the Integration works or not 
9. creating tasks for fixing  bugs via Youtrack
10.  changing CRM settings 

The second project was connected with FinTech too and my duties were:  investigating the issues of the customer
2. testing the accounts of the clients
3. if the issue is found, I should contact developers and managers
4. filling sheets with completed tasks
5. reading logs
6. finding details about the account of the client and updating the information
7. participation in different meetings
8. checking up if the information is the same in the test and live account of the
client
9. resolving tickets and updating via Zendesk
10. processing the request of the client as soon as it arrives 11. be always in touch with the team during working hours

The first project was connected with the Airline industry and below my duties are mentioned:
1) resolving customer problems via e-mail
2) verifying account information
3) canceling or upgrading customer accounts
4) providing assistance with the placement of orders
5) answering questions about flights and structure of departure
 6) making schedules for cabin crew
7) utilizing computer technologies to handle high call volumes
testing sites if there were bugs
8)helping customers with technical issues such as not working website, not able to change some technical features, changing rosters, departure times, and schedules.
Position: Technical support/ QA engineer
Category: QA
Experience: 2.5 years | English: upper


Manual QA and Techical Support Engineer,

Mobile/Desktop testing own Wordpress websites for bugs, 
Analysis and debugging errors in devtools, 
End-to-end testing of new versions of own video player, 
Analysis of player advertising issues,
Incident investigating with problem analysis, 
Monitoring of infrastructure and business metrics, 
Mobile/Desktop testing, 
Analyse requirements,
Work with data and report creating,
Work with internal Backoffice tooling (Internal support requests),
Create and maintain test documentation
Position: Technical support, QA tester trainee
Category: Support
Experience: 5 years | English: intermediate


Working in technical support in internet provider more than five years.
Position: technical support representative
Category: Support
Experience: 0.5 years | English: upper


6 months of experience support and service of world-class customers by phone, chat from the USA, Canada,
Australia, Great Britain;
Consideration and resolution of customer
complaints;
Remote technical guidance and troubleshoot
(Primary Windows based PCs, phones and
peripherals)
I wish continue development in customer support.
Position: Technical support representative
Category: Support
Experience: 6 years | English: upper


As a highly motivated and driven young professional with a mix of technical and managerial skills, I`m responsible for the coordination and delivery of customer and technical support to ensure high-quality customer service management
I'd prefer to work on a particular project instead of working on multiple ones with constant changes.
Position: Technical support representative
Category: Support
Experience: 3 years | English: upper


Technical Customer Service Representative (VoIP)
Prime Telecom LTD. (VoIP provider)
•	providing customers with high-quality support;
•	answering clients questions and solving issues;
•	software connection and configuration for new clients.

Communication Manager (Sales Manager)
KINOLIFE Distribution 
•	communication with representatives of locations in the United States of America for the purpose of advertising and cinema rental.
Looking for a job in a friendly company. In a company to which I will be useful and which, in turn, will give me a lot of useful experience.
Position: Technical Support representative
Category: Support
Experience: 1.5 years | English: upper


• Efficiently analyze customer issues and provide logical solutions;
• Assisting customers with the new setup of their phone system/ provide efficient resolution towards technical issues in a timely manner;
• Apply knowledge of supported software, devices' hardware, networking troubleshooting and procedures to solve problems;
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and or following verbal instructions;
Position: Technical Support Representative
Category: Support
Experience: 0.5 years | English: upper

I have a computer science background and a bachelor technical degree in Computer Engineering (studied in English).
I also have experience with the shift schedule (morning, evening, night).
Currently working as a CS representative on multiple projects: Dixa, Rocket.Chat, Mate bike, Cleopatra enterprise, Gita, Telecom26, Indellient, GAN AB InBev, Nipendo.

The software I can work with: Jira, Git, Freshdesk, Zendesk, Trello, Slack, Zopim, Freshcaller, Rocket.Chat, Mattermost, Help Scout, Google Docs...

Main responsibilities:
-Communicating with customers through various channels (inbound/outbound calls, emails/tickets, live chats);
-process customer accounts and invoices/documents;
-resolve customer complaints;
-assist with the placement of orders, refunds, or exchanges;
-compile reports;
-meetings/trainings with clients; 
-generate leads;
-train newcomers;
I want to be involved in the interesting project, help to develop it together with a motivated team.
Possibility for career growth and development are also important for me.
I prefer tickets\emails\chats to calls.
Position: Technical Support Representative
Category: Support
Experience: 3 years | English: fluent

I am proud that I got a raise once and was training the team to work at the customer support position. Every Trainer got a team of newbies, and all my team members got passed and were hired.
I am willing to find a job related to a support role. Any position that entails technical troubleshooting and assisting customers with the issues they face.

It would be perfect to support any app for example, so consult customers regarding using some products and troubleshoot any issues they might face down the road. 

The job I am looking for should either remote or office and involve communication via e-mail (resolving tickets in CRM) or online chat in English. 

Feel free to check my experience below: 

Technical Support Representativу at Nextiva - 07.05.2018 — 08.02.2019

Main Responsibilities:

-assisting new customers with initial set up of their phone system accounts
-configuring Nextiva’s unified communications product features
-critically think through and troubleshoot business networks
-accurately answer a variety of technical questions about Nextiva’s services
-provide each customer with an «Amazing Service» experience through phone,
-email and online chat within a timely manner
-notate tickets thoroughly and properly in Nextiva’s CRM Maintain, organize and
-complete all tickets in the Technical Support Callback queue
-daily answer customer questions via Nextiva Online Chat Support
-work to meet and exceed a set of daily metrics
-manage difficult customer interaction
-advanced complex account setup
-network troubleshooting
-trunk setup

Customer Support Representative at Lucky Talky Ltd.- 10.09.2015 — 15.11.2018

Main Responsibilities:

-provide assistance to English speaking customers in a timely manner
-communicate with customers via phone, chat and e-mail according to the priority and urgency
-monitor orders’ fulfilment throughout all the stages
-performing e-mail marketing tasks (selling additional services, promoting new features, processing feedback, etc)


Personal assistant/Interpreter (Entrepreneur-individual
proprietor) - 16.04.2012 - 02.11.2013
 
Main responsibilities: 

-translation of legal documents
-interpretations during meetings
-organization of written communication via e-mail
-other individual tasks
I would like to support a product, any application, as I have a certain understanding of how it works and perfect experience in working with customers.
Position: Technical Support Representative, Technical Support Engineer
Category: Support
Experience: 2 years | English: fluent


I am currently working in Nextiva Technical Support, solving customers' issues, fixing and resolving their problems. I have really good communication skills and I always want to get to the root cause of the issue to fix it.
Position: Technical Support SL1, SL2
Category: Support
Experience: 5 years | English: intermediate

Writing scripts on Shell and  starting from crontab for automation system.
Quick learning.
2019 - Now Luxoft, Dnepr, Ukraine
Position: Support Engineer (SL1, SL2)

Responsibilities:
	Tech. support (SL1, SL2);
	Manual testing;
	Small scripts on Shell;
	SQL extractions;
	Work with Unix system (logs, crontab)
Tools:
	SQL;
	Unix Shell;
	 JIRA;
Position: technical support specialist
Category: Support
Experience: 0 years | English: intermediate


I am a 3rd-year student at the Chernihiv Cooperative Vocational College in the specialty of law. Passed intensive courses on working with API services and databases. I also speak English at the Intermediate level. I have a great desire to work with new things.

Sales manager at a real estate agency "Express realty" 
June 2022 - Septemper 2022

Administration of social networks of insurance company "Guardian" (Handling incoming messages from customers)
December 2022 - June 2023
Position: technical support specialist
Category: Support
Experience: 4 years | English: pre

- King Danylo University
Bachelors in Computer Science & Engineering | 2014 - 2018
Technical support specialist/Call center operator
UTeam Ivano-Frankivsk | 10.2017 - present
Provided beneficial professional technical support to colleagues and clients on any hardware and/or software related issues.
Troubleshoot devices, updated systems, and provided excellent customer service, ensuring the all-time great client satisfaction.
Completed detailed reports, developed technical guides, and performed other duties as assigned by management.
Position: Technical support specialist
Category: Support
Experience: 3 years | English: intermediate


Analyst
• Market and competitor analysis.
• Research, collection and systematization of information in different languages (Russian, English, Spanish).
• Collecting and analyzing raw data to identify trends, patterns, irregularity, and other helpful information.
• Working with internal departments to collect data.
• Identifying and validating new data sources.
• Creating reports in Excel and presentations in PowerPoint to summarize findings.
• Working with the leaders to establish project goals, timelines and control of process.
• Reviewing and improving analytics processes, methods and tools to increase efficiency and accuracy.
• Work with Excel, SimilarWeb, Ahrefs, Jira, PowerPoint.
Position: Technical support specialist
Category: Support
Experience: 3 years | English: intermediate

Участие в разработке и тестировании обучающих курсов для детей. 
Поддержка более 40 тысяч клиентов. 
Локализировал указанные выше курсы на европейские языки такие как Польский, Болгарский, Литовский... Тесное общение с партнерами из европейских стран.
Assistance to employees, partners, teachers and students via e-mail, online chat, skype with any questions
• Creation of mySQL queries and selections to obtain various data from the company's database.
• Support for more than 10 sites of the company's domain, changes to sites at the request of the partner owning the site.
• Working with a site-platform for teaching children, more than 100 thousand students, from 26 countries, on which partners who bought a franchise, teachers, and students are focused, everyone has a personal account. Now there are 13 courses on the platform, 2 of which are online, with their own video and voice communication, as well as English, Mental arithmetic, which is the main course.
• Processing requests from all possible users of the platform, helping to solve their problems, as well as working closely with the development team, with whom we improve, test and troubleshoot
Position: Technical support specialist
Category: Support
Experience: 2.5 years | English: intermediate


At present i'm working as a Technical Support specialist in a company, which distributes and provides services of "M.E.Doc" accounting program and softwhare cash systems.
I work as L1 specialist, so my duties are speaking with a client to undestend the problem and decide if I can help to solve it on my level or create the ticket to L2 if the problem needs deeper analysis by L2 and L3 level specialists.
My current duties are also related to OS Windows administration and the need to undestend the program code. All documents of softwhare we share are created in XML format, so I also has to understand its structure. 
Also I have learned Front-end developming so can read formats and solve problems related to Web
Position: Technical support specialist
Category: Support
Experience: 0.5 years | English: pre


Company "Softum" - January 2022
My responsibilities: monitoring advertising campaigns on Facebook, cooperation with other departments, restore advertising traffic within my competence.