lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Recruiter
Experience: 1.5 years | English: fluent


I have experience as a support specialist/ marketing manager for foreign clients - from both USA and Europe and also as a lead generation manager for It companies. 

My responsibilities included correspondence, incoming and outgoing calls, as well as work in crm system.
Position: Customer Support
Category: Support
Experience: 11 years | English: upper


I have experience in customer and technical support, gained through many years of employment in product companies. My expertise includes:
- understanding of software and hardware development life cycles and methodologies
- knowledge of computer networking, system administration, web development
- experience working with web APIs
I am skilled in finding research and implementing solutions to resolve problems and ensure customer satisfaction.
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate


I have experience in customer service, sales and psychological counseling.

I also have experience in training and adaptation of employees. 

I am not afraid to take responsibility. I always strive for development, and therefore I am completely open to new knowledge and dynamic work. 
 
Additional skills:
- Empathy and communication skills. Ability to establish contact, build long-term relationships.
- Experience with 1C, Bitrix24, AlfaCRM.
- Analytical skills and critical thinking.
- A strong record of self-study.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: upper


I have experience in:
Identify and evaluate the needs of customers to achieve their satisfaction. 
Handle customer complaints, offer solutions and suitable alternatives within time limits; 
Follow up to ensure problem resolution 
Documentation and logging of calls on the ticketing tool (Zendesk) 
Management of CRM Zendesk tool (<2 years experience) 
Manage and fill out the documentation in Word, Excel, Google
Position: Customer Support
Category: Support
Experience: 1 years | English: intermediate


I have experience in large international companies as well as small start-ups. Each of these companies had its own specialization, but my job had pretty much the same functions - communication with people, with business clients.
During the first two projects, my duties consisted of advising clients on the status of their applications. For example, I received requests from clients for withdrawals because the company specialized in online games.
The metallurgical company had a few other requests, such as documentation and information in support of pipe orders, regularly informing customers about the status of orders. I have a very extensive experience in offline communication with clients in the last two workplaces. Working in a marketing agency, often had to meet with customers, communicate with them on their vision of the product (brand image, logos, etc.) But at the last place of work, I really had class experience in communicating with the business owners of Ukraine, the top executives, their employees. 
Since my company was specialized on business training for small and midsize business.  So as you can see, I have had extensive experience in office environments, and customer service industries, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent


I have more than 4,5 years of working as a Technical Customer Support Specialist, my previous experience was with IDEXX Corporation with Workflow Optimization System for Veterinary Practices “SmartFlow”. I am committed to providing superior customer service by adhering to business principles while at the same time delivering 100% customer satisfaction. things that I’m looking for in my next job are a collaborative, team-focused culture, opportunities to learn and grow my skills from a technical standpoint, and a chance to learn more leadership skills over time. After reading the job description for this role, it sounds like this could be a good match for what I’m looking for, so I was excited to come interview for the position and learn more.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

- Understanding of CRM systems and best practices
- Experience in conducting non-technical interviews
- Ability to Delegate Responsibilities
- Strong communication skills
- Client-oriented approach, ability to understand client's needs
I have more than 4 years of experience in sales management and customer care. My last occupation is closely connected to communication, making fast effective decisions, and thinking out of the box.
I am open to new opportunities, would be happy to work with intresting people.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

I used to participate in volunteer projects abroad. Thus improving my knowledge and language skills.
I have no experience in Support.
But from my previous jobs in the service, I had to think quickly and critically, analyze and understand people's needs in order to find the right approach to each person.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

I have experience working with international organizations in the field of life safety - Senior Specialist of International Cooperation Division.
I have no experience in the Support Service, but I have a great desire to learn and develop in this direction.
I am confident that my knowledge and skills will help me become one of the important members of your team. I want to be an integral part of your team.
Position: Customer Support
Category: Support
Experience: 0 years | English: fluent


I have no particular working experience. On the other hand, I have a powerful academic background in foreign languages and pedagogy which, therefore, fostered me as a responsible and emphatic person.

My prior objective was to educate. Nevertheless, I had more responsibilities to put up with: time management, problem-solving, analysis and optimisation of educational process and developing and acquiring learning strategies.

I am convinced that skills and qualities that I was gaining throughout my degree will help me to establish rapport with customer and provide an excellent support experience.
Not much of a phone caller
Flexible schedule is preferred
Not ready to work night shifts
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent


I have one year experience as customer support representative and 3,5 year as international flight attendant.
Position: Customer Support
Category: Other
Experience: 1 years | English: fluent

As a Support and Sales QA, I improved customer service quality standards and the efficiency of sales calls. I managed to prevent many negative situations with unhappy customers. Contributed to the retention process, enhanced the promises/expectations balance, identified mistakes in the strategy of sales agents, and improved the qualifications of junior support agents through coaching and working on errors. 
As a CEO assistant, among my primary responsibilities, I contributed to improving communication efficiency in the international team between designers, developers, and the client, helped to speed up work progress, enhanced mutual understanding at many stages of the project creation, and improved relations in a multinational team.

As UX Writer, I developed the products' Voice and Tone and created microcopy for mobile apps and web products. I managed teams of translators in localizations for our products in various world markets.
I have several years of experience in customer support within IT in various companies. I have supported VoIP solutions for a USA telecom company, covered support matters for a digital agency based in Norway, and currently, I am supporting mobile applications for a Ukrainian product company. I have also experience as a quality specialist for support and sales operations (Support QA), where I dealt with improving the quality of client service and defined lost opportunities as aretention agent and points of growth for the team. As I got some practical experience helping my team with localizations and creating microcopies for mobile applications, as UX Writer. 
My English level is B2-C1, and I use it constantly during work and my free time. I also understand and can communicate via writing in Norwegian and Swedish (B2, B1 level). 

I am open for relocation from Ukraine to European countries.
I am looking for a job as a UX writer, technical writer, or customer support specialist, Sales Specialist or Account Manager. I am willing to work long-term and develop professionally within one company, contributing to the success of the whole team using all possible skills and abilities :)

Due to the war in Ukraine, I am looking for a remote job or relocation. 

I am NOT interested in jobs within gambling.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper

My persistence and meticulousness helps me become one of the best in the job I work at. I have a “can-do” attitude. I never give up until I have found a solution to a problem.
I have the experience for over two years of providing technical assistance for customers from all over the world (troubleshooting different issues via chat and on the phone using tools of remote work, helping with different kinds of requests)
I would like to use my gained skills and experience for my further career in providing IT services and bring a valuable contribution for your organization
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


I have worked as a customer support offficer in banks, real estate and insurance companies for over 2years. I am fluent , attentive and engaging. I am passionate and enthusiastic about productivity. 
I would love to contribute my skills (communication, customer service, telemarketing ) towards the growth of a progressive establishment
Position: Customer Support
Category: Support
Experience: 2.5 years | English: fluent


I have worked as a customer support representative for 4 years. I have experience with handling customer inquiries and complaints, as well as providing general information about products and services. I am also comfortable using various customer support software programs to help resolve customer issues.
Position: Customer Support
Category: Support
Experience: 5 years | English: upper


I Have Worked As A Products Sales Manager For 6 Month in Approve Ninnja,  
Translator and Chat Operator For 2.5 Years 
Products researcher For 1 Year, 
I Was Administration For a Year and Lead 10 People Team As Team Leader,
No Expectations, Love to work no matter what type of work is.
Position: Customer Support
Category: Support
Experience: 3 years | English: upper

I am a quick learner and can switch to new tasks and activities for a short period of time. Always passionate about what I do, result-focused, self-motivated, interested in education and professional growth.
HubSpot courses / FutureLearn courses
I have worked as Customer Support in Tourism and Education Abroad Field. Helping customers with their queries and guiding them through the application process. Eager to explore new technologies and learn new concepts and accept new challenges.

Resolved all customer questions or complaints, handled out and incoming calls, emails, and chats assisting clients. Communicated with partners, also with native speakers
Remote work.
Professional development and growth opportunities.
Get experience in communicating with more experienced specialists in this field.
No sales and preferably no calls.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: intermediate


I have worked in Customer Support for 2.5 years. My main task was taking incoming calls, chats, and tickets and helping with the KYC verification.  As the company operated in Europe I worked with clients from Poland. I can be on a call with a client and handle several chats in different languages at the same time and I left information about the client in the CRM.

 I have experience with the following tools: Freshdesk, Livechat, Zoiper, CRM, Slack.
Position: Customer Support
Category: Support
Experience: 0 years | English: pre

As a department head, I focused on building a united and supportive team that elevated the department's performance. I remained determined and resilient in achieving my goals, even in the face of challenges.
I have worked in the field of logistics and financial services.
Responsibilities:
-I diligently maintained and organized critical corporate documents, ensuring they were current, accurate, and easily accessible to all stakeholders;
-I successfully managed a team of employees, overseeing their day-to-day activities, setting performance goals, and providing guidance and support as needed;
- I actively engaged with challenging or dissatisfied customers, employing strong interpersonal and problem-solving skills to address their concerns or issues;
- I made sure to help my team learn and grow. This helped our team to develop and succeed together.
Position: Customer Support
Category: Support
Experience: 3 years | English: upper


I have worked with different customers and situations, providing support for full satisfaction. Experience in bank related fields as well as crypto field, card payments and processing. Last 6 months, I managed a small team on chat support and have experience to construct and improve team workflow.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

- beeing an account manager i've achieved an increase in market share in 2 months.
- as an sales analyst i optimized a big amount of reports. (the time that i need for creating the report, the visualization). I had implemented new several reports that made the sales team work easier).
I have work experience as an account manager and sales analyst in international company. The main tasks that I performed:
- Customer communication, resolving customer issues;
- Negotiations with customers, optimization of common business processes;
- Shipment planning;
- Calculation of bonuses and compensation;
- Document preparation for the payment of bonuses and compensation to customers;
- identify the needs of sales team and solve problems using data processing;
- weekly, monthly, quarterly reporting in sales department;
- conduct prices, product customer research;
- create presentations for sales department;
- optimization of existing reports;
I'm looking for a job that can connect my analytical skills with work with customer. I also expect that my new job will help me to improve as my language skills as professional skills. I wanna be a part of strong friendly team with high level of teamwork and internal communication.
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent


I’m a talented customer support representative, easygoing and empathetic, who wants to help customers resolve the troubles as swift as possible. A quick learner and a team player. Want to evolve in the support services to a team lead position and share my experience with the team.
Position: Customer Support
Category: Support
Experience: 4 years | English: intermediate


•	Implementation and maintenance hotel and restaurants equipment. Maintenance and administration of Unifi Ubiquity Wi-fi networks.
•	Maintenance and administration of Microsoft Active Directory and related services.
•	Administration of the VmWare Virtualization System over 150 hosts.
•	Administration of HP and Dell Server Platforms.
•	Administration of Zabbix, Service Desk, EaventLog Analyzer, monitoring systems.
•	Administration of Services and Servers of the Corporation.
•	Administration Mikrotik Routers equipment.
•	Planning workload on computing systems, server platforms and operating systems.
•	Administration of the Zimbra Mail system.
•	Distribution of applications between specialists
•	Monitoring the installation of IT equipment by third-party specialists.
•	Organization of work of PBX, security systems, access control systems, audio-video equipment:
Installation and maintenance of the network control system U-Prox
Set-up and administration Hikvision video surveillance system
Installation and administration of the Asterisk telephone exchange
Ensuring network security (protection against unauthorized access to information, viewing or changing system files and data), security of interconnection.
Сertificates and Courses 
•	Premier hotel solution certificate «Digital television systems in the hotel»
•	Graduated the course of consultations on the program: Windows server 2012
•	Certificated MikroTik MTCNA (MikroTik certified networking associate)
Position: Customer Support
Category: Support
Experience: 0 years | English: fluent

I have mastered German in 9 months period by learnig on my own from the Dictionary, movies, communication with natives and two Grammar books (Germans were excited and shocked when discovered me having reached that C1 leven on my own). I also learned English so perfectly (despite studying at physics and mathimatics form and being rewarded with the Golden Medal on graduation) that I entered Kyiv Linguistic University after graduating. I have learned to be multitasking person having two great kids, who study well and go to different extracarriculars. I always do my best in anything with diligent perfection. I would tell you more! I did parachute jumping, so I am not scared of any new challenges. And yes, I am 38 years of age, which means that my choice of relocation to new professional area is absolutely consсious and I take it seriously to make myself a professional in QA and be in win-win position with you. Hire me and you will not regret it!
I must declare myself as a perfectly suitable candidate who possesses all the necessary skills. What is more, I am enormously hard-working person, have dedication to everything I do, and able to learn new skills quickly. I am ready to do my best and master the profession to perfection.  I would like to admit that despite the absence of professional commercial experience in testing I have got a great command of theoretical skills in the area and have acquired some knowledge in HTML, CSS, SQL, Jira, TestRail,  creating test cases, check-lists, bug reports during my study at SkillUp IT School. On top of that, I have advanced English level, which is confirmed by Cambridge English Certificate. All in all, I do need the job and I am ready to work for a humble wage or part-time to gain precious experience and become a strong team-player. Remote variant would be preferable but office work is possible as well if close to a subway station in the downtown.
Position: Customer Support
Category: Recruiter
Experience: 5 years | English: upper

Stable Top-Performer/Team-Player.
I’m working as customer support in German and English. 
Stable Top-Performer/Team-Player.
Handle support inquiries via email/chat;
Work with information concerning inquiries, confirmations, and complaints;
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels (chat/emails).
Acknowledging and resolving customer complaints.
Knowing client's product inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Other related tasks assigned by managers of the Clients.

Translations (DE-UKR, UKR-DE, ENG-DE). 

QA evaluation.

I would like to move on and change my current position to a new one (Recruiter, HR or Project Manager). Ready to learn more!
I am not looking for a position customer support.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


I'm working at a company that supports video conferences and does a lot related to video technologies. As a customer support analyst, I used Zoom/MS Teams/WebeX to communicate with clients and host their meetings from there. Additionally, I used OBS (Open Broadcasting Service), Microsoft package (Excel, Word, Powerpoint), Sharepoint, Monday.com; Slack, and Unity to communicate with colleagues. 
Besides that, I have some recruiter & team leader experience.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent


In general I have a lot of experience in writing and translating. But my command of English and communication skills make me a pretty multifunction candidate. I also have experience in custom care field.
Position: Customer Support
Category: Support
Experience: 1 years | English: intermediate


In general, my experience is more administrative, but I want to change the direction of my work and become a customer support specialist. I have a lot of experience in customer communication and solving customer queries.

2022-2023 | 1 year
Mebleva Platforma l Kriviy Rih 
Administrator, assistant to the head

Management of 1C, sales of the company's products, reporting and submitting them to the head of the company, management of employees, solving relevant issues in the company's work, search for new employees.
I have experience in opening a company branch.

2019-2021 | 2 years
Ukrainian chain of bookstores and book publishing house
Marketing specialist Ukrainian chain of bookstores and book publishing house
LLC "Bukva Logistic"

Management of 1C, sales of the company's products, reporting and submitting them to the head of the company, management of employees, solving relevant issues in the company's work, search for new employees.
I have experience in opening a company branch.
Purchasing manager in the book network

Analysis and sorting of stores with goods, creating orders in 1C, constant work with SPRUT and Excel, maintaining invoices, contracts and other documentation for the supplier, analysis and creation of an assortment for thematic exhibitions / promotions, supervising all stores of the chain by its supplier.
Position: Customer Support
Category: Support
Experience: 2 years | English: intermediate


In my experience as a customer support, I was able to effectively use Zendesk and Hubspot CRM for Emailing, Live Chatting, Customization, Data Vitualization, Support automation, Framework Report, Social Media Integration and Community Engagement and Trello to Track projects.

Always positive about managing, resolving crisis and leading teams for successful project
execution.

My ability to carry out Day and Night Shift/Task successfully is also highly commendable.
Honesty, Integrity and Open-mindedness to keep learning and innovating are what I
highly prioritize as core values as this helps me to collaborate with my team, manager
and senior management to achieve the goal of increasing the Customer Lifetime Value
(CLV).