lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: upper


Customer Support Agent 
Mindy Teams
(February 2021 – January 2022)
- Providing customer support via telephone, e-mail 
and chat;
- Resolving customer complaints;
- Collaborating with other departments.
Position: Customer Support Specialist
Category: Support
Experience: 1.5 years | English: fluent

Joined Giggster with no formal experience in Customer Support and was able to train 4 newly onboarded trainees after 4 months of practicing my job. Resolved over 300 claims, prevented 3 cases of fraud, created video guides for users from scratch, and devoted the majority of my time to the company.
Customer Support Agent (US company that went global in 2021)
Experienced YL, ESL, Business English teacher, based on CEFR and communicative approach. Exam preparation course for Ukraine.

Customer Support Agent:

 replying to user's inquiries via chat/email/phone, troubleshooting in timely manner  reporting bugs to the tech team
 claim investigation and resolution
 updating bookings 
 charges and payouts via Stripe
 fraud detection
 tax forms (W9, W8 BEN, W8BEN E) review and completion 
 new employees training
 locations review and onboarding
 creation of video guides
I am up to pretty much anything as I am a fast learner, however, pushy sales is not something I am a fan of.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: upper

I have broad experience in using different customer support tools and software, such as ticketing systems, knowledge bases, and team collaboration apps.                     I'm able to manage multiple tasks and prioritize them to ensure customers receive timely and exceptional service.          

QA Start-Up IT School, Kyiv, Ukraine
Quality Assurance Certification: Manual Testing
(October 2020 - January 2021)

Google Digital Workshop Certificate (February 2018 - April 2018)

I believe that my expertise and commitment will make a positive impact on the success of projects and ensure utmost customer satisfaction.
Customer Support Specialist ( Cryptocurrency Exchange Company, FinTech (NDA)                                           | 08.2022 - till now
•      Responding to customer queries in a timely and accurate way via live chats and emails;
•    Analyze customer data and improve customer experience;
•	Dealing with KYC verification flow;
•	Working with Zendesk, Confluence;
•	 Help writing articles about workflows;

With remarkable communication skills, I'm able to effectively interact with customers from different backgrounds, understand their concerns, and give them precise and clear information. I can remain calm and professional under pressure, which helps me handle difficult circumstances with grace and composure. 

E-commerce & Data analysis (Cancri Online Store)     
| 09.2021 - 08.2022
•	Carrying out all operational actions such as content management, product & site merchandising, operations and online marketing;
•	Monitoring overall site, sales, stock, product information, campaigns, content and operations daily;
•	Answer client’s questions and help resolving the issues over telephone calls/chat;
•	Managing the product listing pages with sorting options to create a better shopping experience;
•	Verifying orders, including customers’ personal information and payment details.
I love to learn, so I’m looking for a job with growth opportunities, both personal and professional.
New achievements, friendly team, interesting projects.
My preferences are:
No night shifts and no calls.
Chats and tickets are ok.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: upper

While working as a Digital Marketing Specialist, I've created useful tables with links and a-texts that were highly used by the whole team (as it was a pilot project with a space for new ideas of improvement).
CUSTOMER SUPPORT SPECIALIST

Customer service via in-app chat, phone and email in English
Resolving customers' issues and troubleshooting technical problems
Collaborating with other international teams to resolve all client requests
KPI achieved in general by 116%, (147% — positive evaluation of chats,150% — requests' resolution by one agent at the first contact of the client)

DIGITAL MARKETING SPECIALIST

Filling and updating the CRM system
Interacting with advertisers via phone and e-mail
Everyday usage of Instagram Ads and Facebook Ads
Planning advertising campaigns for clients based on their goals
Analysis and optimization of the effectiveness of conducted campaigns
I'm looking for a full-time position in a stable firm with a good team which is creating/supporting a great product/service.
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: upper


Customer Support SpecialistCustomer Support Specialist
Intent Solutions Group

-Experienced using various databases
-Adept with Microsoft Office and Google Applications
-Understood each client`s unique needs, and provided solutions specific to their interests and restrictions
-Provided basic technical support on a wide range of company products, resolving issues at a 90% rate
-Maintained a high level of customer satisfaction through effective verbal skills

Customer Support Specialist
Surprise.com

- Managing Jira tickets (including incidents/bug reports)
- Communication with customers via Intercom, Zoom and Gmail
- Ordering and tracking prizes
- Cooperation with the development/QA team
Position: Customer Support Specialist
Category: Support
Experience: 4 years | English: upper


Customer Support Specialist for 4 years

Responsibilities: 
Responding to customer queries via email and live chat;
Identifying customer needs and helping customers to use specific features;
Creating bug reports;
Updating the FAQ section;
Interviewing users for UX testing.
I'm from Ukraine but live in Romania now. I'm looking for a company where I can get career progression and opportunities, and master new skills. I'm ready to learn a lot if I know this helps me to upgrade my skills and bring me benefits. I'm considering relocation.
Ready to switch to another position.
No time trackers :) I'm self-motivated and responsible enough to organize my workflow myself.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: intermediate

Ukrainian State University of Chemical Technology - Master's degree in Automation and computer-integrated technologies;

Java advanced courses at GeeksForLess Inc.
Java basic courses at GeeksForLess Inc.
DataOx
November 2022 – February 2023
Junior Java Developer (Project work)
 Software development.
 Support and improvement of ready-made
solutions.
 Scrapers development.
 Java8, SQLite, Jsoup, Selenium, HTTP, HTML, CSS,
Maven, JUnit5.

Ferrexpo
June 2020 - Current
Electronic engineer
 Development of software for calculating the
metrological characteristics of measuring
channels (Java 7, Swing, Apache POI, SQLite,
JDBC, Jackson, JUnit5, MathParser( GitHubURL )).
 Negotiated with APCS equipment suppliers from
Germany and Japan.
 Maintenance of APCS.

Electrical engineer
March 2018 – June 2020
 Development of an android application for storing
information about serviced equipment (Java,
Android SDK, XML, SQLite, JDBC);
 Maintenance of automated process control
systems (APCS).
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: fluent

1. Implemented advertising campaign for educational blogs.
2. Made a presentation on effective communication to my team-mates to increase the results.
Dec 2021 — Jan 2022: “Transn” Chinese-English translator (translation of short novels)

Apr 2021 — Nov 2021: IT-company “Jooble”, part-time, outreach manager (contacting with foreign partners, translating business correspondence, making advertisement offers)

Dec 2019 — Mar 2021: self-employed 
English language tutor
Provide customers with first-class service. 
Implement effective communication skills to process customers' requests.
Improve communication skills and technical awareness.
Position: Customer Support Specialist
Category: Support
Experience: 6 years | English: fluent


Dedicated and results-driven Customer Support Specialist with 
over 5 years of experience in consumer retail and B2B settings. 
Skilled in handling inquiries, resolving complaints, and providing accurate and timely information. Excellent interpersonal and communication skills, both written and verbal, to build rapport with customers and deliver exceptional service. Demonstrated ability to thrive in fast-paced environments, multitask, and adapt to evolving customer needs. Strong problem-solving and 
organizational skills to efficiently resolve issues and maintain customer loyalty.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper

During almost 2 years of teaching English to everyone who wants to learn it, I was able to improve my level of communication in English, better explain to people what I need from them, developed my patience.
English teacher
Just School (Education)
October 2019 - July 2021

I have experience working with children, teenagers, and adults. I learn the material very easily and quickly, share various secrets of language proficiency, and reveal students' potential.
--
SMM
02.2021 onwards. time (5 months)
Mint bar, Kyiv (Content making)

Create the content on Instagram and Facebook pages. Editing and adjusting photos, writing texts, holding contests, artistic photo, and video shooting, changing statistics, finding the target audience
I expect the opportunity to develop my skills in communication in different languages (Ukrainian, English, and Russian), the opportunity for career growth, to work both in a team and independently, to develop stress-resistance, the opportunity to find a decent and well-paid job. I can work from 7 a.m. till 2 p.m. due to my university schedule.
Position: Customer Support Specialist
Category: Support
Experience: 4 years | English: upper


Experienced and customer-focused, starting my career as a Customer Service Representative with proficiency in various industries, including retail, hospitality, and call center. Excellent in providing professional customer service and problem-solving. Possess strong communication, time management, and organizational skills, and can work well with a team.
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: fluent


Experienced Customer Support Specialist with expertise in English C1 and German B2 communication, providing top-notch service for almost 3 years. 
Proficient in multitasking across chats, emails, calls, and tickets to ensure efficient issue resolution. Specialized in handling VIP clients' concerns, complaints, and special requests, driving exceptional customer satisfaction.
Proven team player fostering a collaborative work environment.Experienced Customer Support Specialist with expertise in English C1 and German B2 communication, providing top-notch service for almost 3 years. Proficient in multitasking across chats, emails, calls, and tickets to ensure efficient issue resolution. Specialized in handling VIP clients' concerns, complaints, and special requests, driving exceptional customer satisfaction. Proven team player fostering a collaborative work environment.
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: upper


- familiar with Jira and Trello;
- used Salesforce for emails;
- worked with live chats;
- familiar with general software development process;
- have some experience of managing the team in software development;
- communication with clients in English;
- English lever is Upper-Intermediate at least;
- team player;
- quick-learner;
- very motivated and responsible;
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: upper


February 2021 - May 2023
Home Tutor Self-employed | Online, Ukraine/Poland:

• Assisted students of all skill levels in core subjects, including maths
and English.
• Helped students complete homework by explaining questions,
processes and problem-solving.
• Encouraged students to achieve exceptional results, celebrating
successes and using positive reinforcement.
• Analysed student progress and prepared feedback to improve test
results.
• Offered subject specialist information, advice and support to learners
as part of teaching duties.
• Received, processed and organised deliveries within tight deadlines.
• Provided helpful, attentive sales support to generate positive
customer feedback.

June 2021 - November 2021
Sales Assistant Nashe Pyvo | Khmelnytskyi, Ukraine :

• Promoted special offers and loyalty programme with upselling skills.
• Processed cash and card payments during busy shopping periods to
minimise customer waiting times.
• Received and inspected incoming shipments, recording inventory
transactions with RF scanners to maintain accurate records.
• Kept sufficient inventory supply and stock on shelves and in
storerooms
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: upper

Notable Soft Skills:

Customer Focus: I consistently exhibit politeness and prioritize finding reasonable solutions to address any customer concerns. My approach is consistently customer-oriented.

Collaboration: I actively cooperate with other departments, as well as SL/TL (Service Level/Team Leads), to conduct thorough investigations and arrive at customer-centric solutions.

Effective Communication: I deliver well-structured responses, employing clear language and remaining responsive to feedback. Additionally, I am unafraid to express my opinions when necessary.

Action-Oriented: Demonstrating independence and a strong desire for self-improvement, I proactively offer assistance and drive progress.

Situational Adaptability: I possess the ability to approach various types of cases, remaining resilient in high-stress situations.

Nimble Learning: I quickly assimilate new information and readily incorporate feedback, even while on the job, making learning a seamless process.

Tech Smart: I possess a deep understanding of systems, enabling me to resolve technical questions and issues effectively through collaboration with other departments.

Drive for Results: I consistently strive to enhance performance outcomes and work diligently towards achieving established goals.

Accountability: Meeting deadlines and responding actively to requests from TLs are second nature to me, ensuring a responsible and reliable work ethic.

Calculated Risk-Taking: My excellent critical thinking skills enable me to take well-considered risks when appropriate.
For approximately two years, I have been employed at Namecheap as a Customer Support Representative, specializing in the Hosting department. During this time, my primary responsibility has been providing assistance to clients through HelpDesk, addressing their inquiries, and fulfilling requests related to hosting matters, such as modifying nameservers and DNS records, configuring emails, and navigating control panels like cPanel. I am well-versed in various technologies and services, including Jira, Confluence, Trello, cPanel, WordPress, Kayako (ticket system), Thunderbird, and Whois.

I take great delight in working in the realm of Customer/Technical Support, and I am deeply motivated to further advance and excel in this field.
My expectations: 
- efficient cooperation with the company;
- stable income payment;
- the ability to go on vacation, take sick leaves, and weekends for holidays in Ukraine;
- flexible work schedule (optional);

Would be appreciated:
- free English lessons and Speaking Clubs, useful and entertaining master classes, online team building for communication;
- partner discounts.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: fluent

Goals achieved    
                                                      
-Completed Lingoda Language Sprint of English B2 and was entitled to a 50% refund
-Reached the highest rates in sales in February 2022 and March 2022 contributed to monthly targets of 4,3% and 5,6% appropriately
-Twice was a trainee at IT company (Infopulse): Language Courses and Consulting Department and HR department
-Was an exchange student at Pomeranian Academy in Slupsk, Poland
Freelance Translator 
- translate daily news reports from Ukrainian into English
- help to enlighten a foreign community about the Russian-Ukrainian war events

Freelance Writer 
- complete various assignments for the students from High Schools, Colleges, and Universities
- meet the requirements of the customers to deliver papers in the spheres of Psychology, Sociology, Philosophy, and Education
- work tightly with an editor to improve papers
Sales Assistant
-successfully assisted on average up to 50+ customers per day in identifying and meeting their needs
-strengthen ability to work in multitasking mode: dealing with queries, complaints, answering phone calls, completing transactions at checkout
-built friendly relationships with customers and smooth teamwork due to good communication skills
Position: Customer Support Specialist
Category: Support
Experience: 4 years | English: fluent


Handled a high volume of calls, emails, and social media posts.
Resolved JIRA and CRM cases.
Provided an immediate and accurate response to all customers on phone, social media, and email.
I have used quite a number of software programs, i.e., Atlassian Jira, Tennos System, Online 24, CRM, Amadeus, Prime, and Loop Software.
I am a customer support/customer experience agent.

I can improve on the following:
Personalization: Providing tailored interactions and solutions to meet each customer's needs by utilizing data and customer information.
Speed and efficiency: Providing prompt responses to customer inquiries and issues while reducing wait times.
Building and maintaining an extensive knowledge base will give customer service representatives access to current and accurate information that will help them offer effective support.
In order to make customer service more practical and approachable for customers, a variety of channels (like live chat, email, phone, and social media) are offered.
Proactive Communication: Anticipating and addressing potential issues or concerns before they arise by proactively reaching out to customers with relevant information.
Feedback and Continuous Improvement: Gathering feedback from customers to identify areas for improvement and implementing necessary changes to enhance the customer service experience
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: intermediate


- Handling incoming customer communication (via tickets)
- Identifying trending issues and bugs and communicating them to the appropriate teams
- Processing user requests within the framework of targets (KPI)
- Making case by case user-focused decisions in order to provide the best user experience possible
- working cooperatively with the team of customer support specialists and other departments answering clients' inquiries over the phone, email and live chat
Position: Customer Support Specialist
Category: Marketing
Experience: 0 years | English: upper


Hello,
I am Hlib Vorona, a first-year student of Computer Science. 
Currently I am an assistant of Facebook and Google Ads Specialist. I already have work experience of a year in farming Facebook and Google accounts, so I have gained top skills that are needed for any job. In addition to this, I would like that I am studying Web Design and Python. I am familiar with Web Building with HTML and CSS, and I am good at Web Design with Figma. Soon I will be studying Web Design further and will learn how to use Webflow. In university, I am studying Python as programming language. I have good results in studying, however I haven't done any difficult projects yet.
What skills have I developed this year:
1. Communicative skills. I have been working in team, so communication with team's members was everyday. I have earned good relationships with my colleagues and team leads. In consequence, I can say that it isn't challenging for me to find a common language with other workers.
2. Responsibility and time management. I have learnt to manage my time, so all my duties would be done before the deadline.  Everyday, besides my ordinary tasks, my team lead could give me an additional one. As I am flexible person, I was able to do all my tasks fast and qualitatively.
3. Solving problems. In my job the most important part is not to follow, but to create your own plan of actions. You need to experiment and try new schemes everyday. And in the result, you will find the way, how to achieve good results of your work.
4. Fast learning. At the beginning, I knew nothing about my sphere of work. However, I wasn't afraid to try something new, so I have started searching for work saying that I have no experience. But as I was told later, it wasn't a problem. I have learnt fast and in the next monthes, I started to work like all my colleagues.
Nowadays, it is important for me to try myself in something new. For example, I would like to try myself as a Customer Support Specialist or Team Lead's Assistant. I hope my work experience will help me to deal with any job you would give to me!
As I have already said, I am yound and flexible person, so it is easy for company to meet my expercations. The most important for me is an opportunity to show in your company that I am fast-learning worker and I am able to catch up with other workers. If you guarantee me a carreer and salary growth, I guarantee you a fast result.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: fluent

Services:
Communication
Tutoring
Website Design
App Design
UX/UI Design
Wireframes
My English level is C1, Italian-B2, Ukrainian - C2, and Russian- C2
Hi! I am a Junior Customer Support. I want to unite simplicity, empathy, and patience together.

I am really into languages. I learn Italian as the first language and English as the second one. I am looking for a job, where I would be able to help, communicate, support, help people in foreign languages and show the best skills I have. I want to participate in projects that could change the world.

Currently, I learn about the Support niche. I am familiar with some CRM systems, such as "Zendesk" and "Jira". Besides, I have experience in SEO outreach and Italian tutoring. Noticing little details in everything and finding ways to make them even better is about me. I am eager to provide a positive journey for customers, do my work with confidence, learn new things and develop myself every day.
I would like to work as a Customer Support Specialist in the team. Either in the office or remoted.
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: intermediate


Hi, there fellow recruiter! 
Below you can see the most crucial part of my experience, but those are only parts :) 
For now, I am studying Python, and JavaScript basics (progressing through CS50 course), also I finished QA Manual courses and just doing my best to become Junior Automation QA Engineer ;)  
But theoretical knowledge won`t pay the bills, so I am ready to become part of your Support team, I hope you don't mind :)

1 year of experience as an L1 Support:
- support for access to databases;
- a compilation of technical specifications
- the creation of new documents, and instructions for employees
- troubleshooting;
- supporting and assisting the clients and the customer managers;
- assisting/verifying payments

1 year of experience in Customer Support service:
- maintaining relationships with existing clients;
- advising on the range, purpose, features, and functions of software products;
- maintaining documentary support;
- formation of statistical reporting;
- monitoring of client payments;
- assisting/verifying payments