lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support
Category: Support
Experience: 3 years | English: intermediate

Achievements:
- Handling 50 - 60 tickets per shift and up to 100 tickets during high-load shifts
- Average first reply time ~ 15 min
- Average resolution speed ~ 23 hours
- Average $8000 in direct sales per year through the tickets
- Implemented new features suggested by customers
- Increased stability of products and overall store ratings
- Overall Customer Satisfaction Rating < 88% for past 3 years
- Overall 36000 tickets were resolved for the past 3 years
Patient and empathetic Customer Support Specialist with an extensive background in conflict resolution and customer care
Customer Support Specialist, who consistently meets and resolves customer needs
Reliable team player and strong communicator
My main goal is to resolve any type of user's request fast and improve the customer service level for the company
Position: Support
Category: Support
Experience: 2 years | English: intermediate


PAYMENTS MANAGER KAVERTO MEDIA LIMITED 
• The first point of contact for customers;
• Addressing customer’s issues and providing the required support;
• Liaising with various departments to find the most efficient solution for the customers;
• Providing timely and professional ongoing support to the company’s clients;
• Liaising with the company’s partners to ensure outstanding ongoing services;
• Identify, review and analyze suspicious gaming activities;
• Block and unblock customer accounts in accordance with procedures and guidelines;
• Achieve excellence in problem-solving and support.
Remote job in gambling, igamming, customer support.
Position: Support
Category: Support
Experience: 10 years | English: fluent


"PONYC"
February 2020 – February 2022							      Private Entrepreneur

•	company producing cookies and bakery products;
•	providing day-to-day activities of the company, i.e. team management, financial management, legal issues.

Limited Liability Company "Everlegal CEE"
December 2015 – February 2020									Associate
 
•	advising on corporate law, antitrust and regulatory matters;
•	advising a European private equity fund on a merger control notification in Ukraine in connection with the acquisition of the international generic and OTC drugmaker; and
•	advising a global pharmaceutical company before the Ukraine's antimonopoly authority in connection with enquiries from the authority.

Clifford Chance LLC
August 2012 – November 2015									 Junior Associate

•	advising on corporate law, antitrust and regulatory matters;
•	advising one of the world's six "supermajor" oil companies, in connection with negotiating of a production sharing agreement with the State of Ukraine, including various antitrust matters; and
•	advising an American multinational confectionery, food and beverage conglomerate, on the reorganisation of its coffee business in 12 jurisdictions.

Baker & McKenzie – CIS, Limited
July 2010 – August 2012									          Legal Clerk

•	assisting tax lawyers in making legal research, tax calculation, reporting and preparation of due diligence reports;
•	providing preliminary advice to clients on various legal matters, drafting agreements; and
•	drafting business development materials, presentations.

April 2008 – July 2010										   Legal Secretary

•	performing all types of assistance duties;
•	drafting official letters and faxes on client, administrative, financial, business development, and other related matters, assisting in copywriting needs, and compiling data for presentations; and
•	performing the necessary travel arrangements; etc.
I'm looking for an interesting full-time/part-time remote job/project. I'm willing to start ASAP, attentive to details, fast-learning.
Position: Support
Category: Support
Experience: 10 years | English: upper


Position: Technical support Team Leader
 Duties: coachings, team work organization, participation in meetings, reports composing, KPI reports as well, multitasking and dealing with difficult situation, helping my team to manage requests from the customers if they require, etc.

FTP clients

phpMyAdmin

MySQL (basic commands like mysql dump and import; create and show tables; analyze and repair tables; drop, insert, change, set etc.)

Putty (standard commands like whois, host, host -t; dns ns.server.com, ssh connection, symlink creation etc.)

Trellix interface

Wordpress structure(basic) and interface

Cpanel

Salesforce basic knowledge of administration

service desk

WHM

WHMS

Jira

Manychat

e-mail clients and mail protocols (Thunderbird, Outlook; pop/imap/smtp)

MS Office
Position: Support
Category: Support
Experience: 0.5 years | English: fluent

Despite extremely high levels of stress overload in hospitals, I was able to provide high quality service.
Private English Teacher (Kharkiv, Ukraine)

September 2017 - May 2018

My main job was to teach English to children as a private tutor. My goal was to help them develop basic speaking skills through grammar knowledge, speaking practice, and listening exercises.

A girl who was 11 years old was my best result. When we met, she knew only the latin alphabet in English. She gave a five-minute presentation on pandas to a local speaking club after seven months of studying. There was a section for simple questions in the presentation. 

Freelance Translator and Language Usage Editor

June 2018

In my work, I translated from English to Ukrainian and evaluated the use of Ukrainian language in finished translations.

Interpreter

Translation.ie (Dublin, Ireland)

April 2022 to October 2022

I worked as an interpreter in different governmental facilities, such as hospitals, police, family court, and department of social protection. I have a recommendation letter from this translation company.

Customer Support Representative

Stuzo

November 2022 - currently

I am working as a L1 support engineer. During my working day, I answer calls and emails, investigate issues and escalate them to tech-support if necessary, provide customers with full information about product for clear and comfortable usage.


Volunteer Work:

Ukrainian/English Interpreter for Ukrainian Refugees 

March - May 2022
August - October 2022 

I was helping Ukrainian refugees, who came from Ukraine to Ireland. People who did not speak good English had a difficult time figuring out how the local systems worked, managing documents, filling out forms, finding doctors etc. 

Singer in a Ukrainian Choir

March - June 2022

Using every opportunity we could find, we hoped to encourage people to help Ukraine by spreading the word.
I expect to get a remote part-time job with flexible working hours.
Position: Support
Category: Support
Experience: 5 years | English: intermediate

I established a player support department within the company from scratch. I take pride in enabling the team to swiftly rectify errors and receive well-deserved gratitude from players thanks to my prompt work.
Professional experience:
- technical support (using Kayako Unified Customer Service Software);
- working with community;
- creating Help Desks;
- manual testing of games;
- creating Facebook pages for games;
- In-game chat moderator;
- Creating gameplay videos for a YouTube for company’s channel

Key Skills:
- Communication skills for effective interaction with players and colleagues.
- Technical expertise in the field of mobile game development.
- Problem-solving abilities and quick decision-making skills.
- Customer-oriented mindset and empathetic approach to meet customer needs.
- Time management and prioritization skills for handling a high volume of inquiries and tasks.
- Willingness to continuously learn and update skills in line with industry trends.
A friendly team where they are not afraid to discuss important work matters in an informal setting. The opportunity to shape processes to yield positive outcomes from them. Interested in delving into project analytics.
Position: Support
Category: Support
Experience: 4 years | English: fluent


Project coordinator
THE CABINET OF MINISTERS OF UKRAINE, KYIV (UKRAINE), NOVEMBER 2016 TO DECEMBER 2017:
-I have worked directly under supervision of First Deputy Minister in the Ministry of information policy of Ukraine;
-organized forums, conferences on reintegration of occupied Crimea and Donbass; 
-participated in the development of legal acts that go in line with the competence of the Ministry;

Assistant to a Member of the European Parliament
EUROPEAN PARLIAMENT, BRUSSELS (BELGIUM), MAY 2017 TO JULY 2017
-analyzed the political activity of Poland in EU; 
-provided reliable information about the political situation in the world; 
-monitored the attitude of big European Transport companies to the "Europe on the Move" project;

Business Development Manager 
BAKERY AND CAFE-CONFECTIONERY "BACHYSARAY", AUGUST 2018 TO DECEMBER 2019 
-managing and retaining relationships with existing clients;
-increasing client base; negotiating with stakeholders; 
-researching business opportunities and viable income streams; 
-reporting on successes and areas needing improvements;

Corporate travel manager 
MEJLIS OF THE CRIMEANTATAR PEOPLE, JANUARY 2019 TO MAY 2020
-managing the entire travel program; 
-creating and optimizing a travel policy; 
-negotiating preferred rates with airlines and hotels; 
-booking trips on behalf of employeesIdentifying areas where T&E spend can be reduced; 
-creating reports and conduct analysis on travel spend; 
-tracking travel spend against budget; handling the expense process for travel costs;
Position: Support
Category: Support
Experience: 5 years | English: intermediate


Prom.ua account/sales manager 3+ years 
2016-02.2022 online training 
2022 lead generation 
I want to be useful in the IT field and use existing skills and / or acquire new ones for the overall result.
Position: Support
Category: Support
Experience: 11 years | English: upper


Providing strategic advice on all legal, compliance, regulatory, and government relations matters. Developing processes and procedures to support a rapidly growing business.

Leading complex legal projects that span legal, business, and functional boundaries (cross- border, subject matter, organization, and business models).

Consulting internal stakeholders concerning key issues and risks in connectivity commercial contracts as well as ensuring that the company's agreements reflect the company's internal standards and guidelines.

Mentoring employees on substantive legal skills and commercial contract negotiation strategy within the Legal Team.
Position: Support
Category: Support
Experience: 0.5 years | English: upper

Kherson National Technical University
Bachelor - Computer engineering
Ready to learn and work, given the acceleration of research and skills development.
Now I work as a manager in a cinema.
Position: Support
Category: Support
Experience: 0 years | English: intermediate


Sales consultant
Eldorado
09/2019 - 03/2020, Kiev
Customer consultation and sales of goods
Achievements: victory at the educational competition in the
company

Senior specialist of the remote sales
department
Alfa-Bank
09/2018 - 03/2020, Kiev
Customer consultation and sales of banking products
Position: Support
Category: Support
Experience: 4 years | English: fluent


Self-motivated and cheerful person, with more than 4 years of experience of
living abroad and excellent communicative skills. Currently I'm looking for
establishment for a career development. Eager to support the company in
building an impeccable online reputation by providing top-class customer
support.
Position: Support
Category: Other
Experience: 2 years | English: basic


SKILLS:
•	Advanced PC user 
•	SQL knowledge at writing queries
•	Experience in Service Desk/Help Desk, L1 and L2 
•	Basic knowledge of HTML/CSS
EXTRA SKILLS:
•	There is a certificate of C # programming language for beginners
•	There is a certificate of listening to the course on the methodology of ITIL
•	Experience of filling the site content using Magento
•	Stress resistance
•	High level of personal responsibility
•	Skill to work in team
•	High productivity in a multitasking
•	Ready to actively acquire new knowledge
Профессиональный рост. Стартап. Возможность удаленной работы. Хороший кофе))
Position: Support
Category: Support
Experience: 1.5 years | English: pre

- effective communication 
- team motivator
- adapt quickly and learn new things 
- punctual and responsible in work

- creative copywriter 
- sales skills 
- know this programs: Canva (pro), microsoft adds (word, excel, powerpoint...), a little of Blender
SMM & Copywriter
- managining instagram\facebook pages (also WordPress website)
- texts writing
- picture creation 
- became the TL of the copywriting team

Sales Manager (rus language)
- sale to interested people (hot base)
- sale to uninterested parties people 
- work in CPM+excel
- sales coach (but not for a long time)

Customer Support Specialist
- nihgt-time work
- help employees to resolve problems
- schedulling
- employee report check
- working in ocial media + excel
Ready to work night shifts and practice my English
Position: Support
Category: Support
Experience: 2.5 years | English: upper


Software-support professional with over 2 years of industry experience. Known for being a fast-learner, detail-oriented and accountable. Enjoys finding solutions to complicated problem and providing the best experience to customers. Experience working well on teams as well as independently.
Position: Support
Category: Support
Experience: 5 years | English: fluent


Successful customer support representative with over 5 years within the industry, helping address customer requests and concerns. Experienced in resolving customer complaints within company guidelines and using my own initiative. Implemented customer follow-up system to uphold standards and guarantee customer satisfaction and improve internal processes for easier cross-functional support. I am a team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.
In my current job I was promoted to senior agent after my trial period thanks to my great results and using my initiative helping other agents. I am one of the top performers each month. I created a workaround for one of the bugs on my own. I always have ideas on how to improve.
Position: Support
Category: Support
Experience: 0 years | English: upper

EPAM
June - September 2022
Quality Assurance, JAVA
5-day marathon in HTML & CSS
GoIT
July 2022
GoIT
February – June 2021
QA Engineer Manual
Support
Altera Azteca
2020 - 2021
- support customers from UK and French-speaking
countries
- provide guidance in solving outstanding balances
through EDI, SAP
QA /Translator
MK:translations
2016-2020
- requirements analysis, test planning, localization
testing
- content and UI testing, regression testing
- provide linguistic and cultural relevance
- implement cross-reference specialized dictionaries
and translation tools to check quality of
translation
Position: Support
Category: Technical Writing
Experience: 5 years | English: fluent


Technical Sales Representative with 6+ years of experience in the technology industry. Proven ability to develop and maintain customer relationships, identify and close new business opportunities, and exceed sales goals. Strong technical knowledge and expertise in a variety of products and services.
Position: Support
Category: Support
Experience: 10 years | English: fluent

I'm proud to have a needful skills for troubleshooting various issues that I face all the time with different clients all over the world.
Ten years of exp supporting Enterprise infrastructure, customer environments, applications in various fortune 500 companies.
Difficult and important tasks inspire me the most in my work.I enjoy being a part of a huge projects that make a real impact in their field of business. This makes me passionate to perform over my duties.
Position: Support
Category: Support
Experience: 0 years | English: intermediate

In my last job I was very active in my career. After 2 months of work was invited to the role of PM. But due to minimal pay prospects, I had to leave my previous job.
There is experience working in an office where the main goal was to do small tasks or check them out.
Position: Support
Category: Support
Experience: 1 years | English: upper


TH S-Prof:
Distribution of professional equipment for HoReCa segment.
Project HoReCaSHOW Lviv - the biggest event of HoReCa industry in Ukraine.
Project HoReCaSHOW Magazine - a magazine that is issued specifically for the project
HoReCaSHOW Lviv
Key responsibilities:
Close work with the design department to develop the concept of the magazine;
Searching and communicate with all recipients for journal content and holding all
interviews;
Create content for a log plan;
Searching for a magazine contractor;
Searching and communicate with all recipients for journal content;
Searching and negotiate with clients for advertising in the magazine;
The formation of all articles in the journal;
Control of the deadlines of all departments that were tangent to the creation of the
product;
Close cooperation with the editorial office of the Афіша міста Львів;
Approval of final layouts.
Position: Support
Category: Support
Experience: 11 years | English: fluent


Windows, Support, MS SQL, Access Control systems, Billing systems, Active Directory, AD management automation
Position: Support
Category: Support
Experience: 0 years | English: intermediate


Worked as a draftsman. Checking and making changes to drawings and documentation. I talked a lot with representatives of the contractor and his team. The priority of tasks is defined. Completed reporting documentation.
You have performed manual testing of new software and filed a bug report. Worked in the field of 3D modeling.
Worked with databases in SQL language.
Set up automation of accounting systems.
I want to try myself in a new field. I want to learn and develop in a new environment.
Position: Support
Category: Support
Experience: 3 years | English: upper

Recently completed a basic course on front-end and course on QA Manual.
Worked as a product manager in the technical field for many years. There is great experience in teamwork with people from different countries and cultures. in the light of today's events, I decided to reformat myself in a new industry. I have basic knowledge of a front-end developer and hope to learn a lot more and gain the necessary experience.
Also, during last year, I used to wark as Customer Support Representative in Hong Kong outsource company on Australian and Malaysian markets.
Position: Support
Category: Support
Experience: 1 years | English: fluent

The most thing I am proud of is seeing myself becoming better and been able to handle issues when it arises
Worked as a sales manager for 6 months in Kiev and as a sales representative more than 3years in Nigeria
From the job, I am looking forward to working with positive minded persons with the goal of achieving greatness
Position: Support
Category: Support
Experience: 1 years | English: intermediate

Developed and wrote scripts for communication with clients. Designed and prepared more than 20 courses on the learning platform.
Worked for a year as an administrator of a training platform and combined with client support.  I am well versed in excel, can work with google documents.  Developed and wrote scripts for communication with clients.  Excellent communication skills.  Team player.  English B1-B2.  Ready to pull up for work.
Position: Support
Category: Support
Experience: 4 years | English: intermediate

During my work as a team leader, there were practically no layoffs, the department was expanding, this was positively reflected in the inflow of new clients and the expansion of responsibilities.
Worked with projects that implemented both partners' products and own products. The direction of cloud service, fintech, etc. Worked with many CRM. So spent a lot of time for analytics. I am interested in development in the marketing field.
I am not interested in directions related to illegal activities.
Position: Support
Category: Support
Experience: 5 years | English: upper

A collection of thematic clay works;
Photo album;
Own collection of products (furniture, lamps, works of art, jewelry in
Etno&Eco style);
Participant of the contest "Open the door of the future";
Participation in the project Interior Goda 2021, Metronome 2021;
Collaboration with designers and architects;
Submission of works to showrooms in Kyiv, Sumy;
Presentation of my works to Poland and Germany
Work experience:
1. 25.04.14 – 25.06.15 stull in McDonald’s
2. 26.04.16 – 26.09.16 customer in (Marks&Spencer) shop
3. 19.07.17 – 27.09.17 customer in (INCITY) shop
4. 28.03.18-3.09.18 translator agent in the international lady school
(LGM)
5. Trainee as support manager in Smart line. 9.07.19 - 11.08.19
6. 19.02.2020-15.04.2020 customer manager in an Italian tile salon
Kerama Marazzi
7. Designer drawer of electrical equipment будинках 10.12.21 -
23.11.22
8. Interior designer assistant 19.09.22 - 23.12.22
9. Tech expert in Howly – 23.01.23 – 13.02.23
10. Designer in ARKI 13.02.23 -
never say never) 
But not a big fan of selling "life insurance" policies and work with cryptocurrency.
Position: Support
Category: Support
Experience: 0 years | English: upper


WORK EXPERIENCE
3rd Ofiicer
2012 - 2016
Ship hardware and equipment testing
Cargo operations
Collaboration with shore personnel
Communication with agents
Establishing communication with port authorities
Documentation check
Safety and security meetings
Navigation and watchkeeping
Sales Assistant
2016 - 2017
Maintained records related to sales, returns and
inventory availability.
Use consultative sales approach to understand
customer needs
Work as backup in areas of sales, support and services.
Computer Sales
2018 - 2021
Building and maintaining the relationships with
customers to find them a solution to their computing
needs.
Interacting with a diverse group of customers.
Producing the work that is orderly and attractive.
Answering the product questions with uptodate
knowledge of sales
Working directly with the customers to decide on the
best choice of computer
Exercising the knowledge of computers and various
electronic components to close sales.
Helped the customers with computers, tablets, cameras
and other technology related products
Position: Support
Category: Support
Experience: 6 years | English: fluent

Educated for high quality translation and interpreting. Experience being part of national team of humanitarian 
mission. Advanced spoken sbs written English.
Work for NGO as a professional translator. Ukrainian, Russian -> English and vice versa. Live interpreting and 
written translation. Lviv UK-MED mission specialized in secondary healthcare primarily for the victims of war. Worked with 
surgeons, surgical and ICU ward nurses, IPC nurses, pharmacists and microbiologist. Presentations, trainings, onjob trainings, rounds, consiliums, conferences, meetings with representatives of the Ukrainian Healthcare system 
and the Ministry of Health. Training programs, SOP’s, guidelines, posters, surgical protocols, lab protocols, medical 
supply and donation lists, guidelines for ATB treatment and stewardship.