lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer service support
Category: Support
Experience: 2 years | English: intermediate

I have worked with Emprint Africa as a customer service representative and I was awarded one of the best customer service representatives.

I have also worked with Fichaya technology and my skills made my employees to entrust me with more companies to handle which I did seamlessly.
I worked with fichaya technology has a customer service representative and project manager, I managed all the coperate customers and made sure they had a great customer experience with the company and I also worked with Emprint Africa has a customer service and supervisor, I was in charge of updating customer data base, resolving complaints and making sure our customers are well satisfied.
I don’t want to be over pressurized  at the beginning of working with the company, because I want to learn the job well in order for me to deliver smoothly.
Position: Customer service support
Category: Marketing
Experience: 1 years | English: fluent

While I was working in the PBN it was my first time that I started to work in the financial market and I didn't have any idea. But lest than 15 day I made the biggest sale of the month.
NATO Turkey: 2017 February - 2017 November as English to Turkish or Turkish to Persian in Afghanistan. 

PBN Capital: 2018 March - 2018 August work as customer care and Sales Consultant in financial markets.

Buy Medical Online: 2018 August - 2019 January work as Seles Consultant in medical industry.
A harmonious work environment, opportunities to improve myself, a task that can reflect my knowledge and experience
Position: Customer Service Support
Category: Marketing
Experience: 3 years | English: fluent

Diploma from ETHIOPIAN AIRLINES AVIATION ACADEMY in Ticket Office & Airport Operation - Won the first prize from the class of SOM 123
Certificate of Completion in Star Alliance Online Training
Certificate of Completion in ACE(Achieving Competitive Excellence) Online Training
Certificate of GDPR and IT Cyber Security
I have been working as a Customer service agent in a Global Call Center for more than 3 years. Throughout this time I have developed impeccable phone manners and an ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously, especially during the pandemic of Covid 19 which we have to deal with customers in chaotic circumstances. Even during this time, I worked extra days with high motivation and multitasked while effectively managing and prioritizing to accomplish objectives. Working under pressure helped me develop good problem-solving skills and in return used it to address customer complaints or issues in a professional manner and assist them in coming to a resolution. In connection to this, I can confidently say I can satisfy even the most unhappy client.
Good working conditions with a friendly environment and challenging projects.
Position: Customer Service Support
Category: Support
Experience: 3 years | English: fluent

- Initiated the idea of bi-annual product release lifecycle, roll-up updates, and patches for new and existing products to ensure optimum product performance and scalability for better customers’ experience.
- I developed and initiated excellent and key social media strategies to increase business visibility and brand awareness of the company.
- I successfully formulated some key strategies for the company. One of such strategies is the inclusion of corporate social responsibility into the company’s marketing and customers’ service masterplan to ensure that the lives of the members of the host community are positively touched. This strategy helps to increase brand awareness and the company’s reputation in the areas of humanitarian service.  With this, the company was able to be rated among the first top 10 companies that have created community impact by the local authority and this helps improve customer service performance by 72%.
I.M.I.T Technologies, Lagos, Nigeria (2019 - Present) – Remote 
Customer Service Representative
- Manage large amounts of incoming phone calls and all other forms of correspondence
- Generate sales leads
- Identify customer needs and help customers use specific features of the company’s products and services
- Monitor, follow-up, and track customer complaints on social media, emails, and ticketing platforms, and respond fast to them.
- I constantly update our internal databases with information about technical issues and feedback from customers
- Identify and assess customers’ needs to achieve satisfaction
- I help build sustainable relationships and trust with customer accounts through open and interactive communication
- Share feature requests and effective workarounds with team members during stand-up meetings 
- Provide accurate, valid, and complete information by using the right methods/tools such 
- Keep customers informed about new features and functionalities of new products
- I constantly monitor closely and follow up with customers’ requests to ensure their technical issues are resolved
- I handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.  
- I ensure while communicating with customers, procedures, guidelines, and policies are strictly followed 
- I ensure customers feedback are curated and gathered and share with our Product, Sales, and Marketing teams to help in the decision making
- I take part in training other customer service staff
I want a customer service support role that will broaden my knowledge and exposure
Position: Customer service support / Customer service rep
Category: Support
Experience: 8 years | English: upper


To concise all my experience (INTERNATIONAL TRADE MANAGER, CLAIMS MANAGER, CUSTOMER SERVICE MANAGER), I can highlight the following aspects:

Solving problems - firstly the implementation of preventive measures, and if there is a force majeure - quick response and search for the best option to solve the problem.
 
Communication - effective communication/correspondence with international clients about services, orders, claims/complaints, quality issues.
 
Business process improvements - constant changes in business processes, to increase productivity, to increase profits and reduce costs, automation and regular review of old protocols or methods.
 
Analytics - I love to analyze and visualize data, compare, look for the reason why something went wrong, continuous monitoring of the situation
 
Complaints - I have had experience with complaints, investigations, difficult clients or problem situations in all my jobs.
 
Lack of fear of new tasks: there are no hopeless situations, so I am cold-minded to any task, if others can - then I'm even more so.
 
I can send you my CV with more detailed work experience/skills.
Position: Customer Service Support Specialist, Verification Manager (specialist)
Category: Support
Experience: 11 years | English: pre

I speak, read and write Polish fluently. I am a confident user of PC, Salesforce, Asana, CRM
Customer support agent "LemonCasino.PL" 
Order processing manager at "Liki24.PL"
Specialist of the technical support department for users of TV and audio equipment of the Philips brand on the Polish market, the company "TPVision Philips"
Responsibilities:
1) provide information about products/services
2) solve any problems that may be encountered by business consumers
3) act as a link between customers and business
4) assist with complaints, errors, orders, cancellations, billing and other issues.
5) I looked for, studied and checked the history of the player's games, whether the bet is not exceeded.
6) Checking deposit-withdrawal, bonuses.
7) I looked for duplicates, etc. by IP address.
Position: Customer Services англійська
Category: Support
Experience: 2 years | English: fluent

Achieved a 95.3% customer satisfaction rate.
With years of experience working in different customer facing roles, I am confident that I have the necessary skills, qualities and attributes to meet the requirements of any customer facing role, including an ability to deliver outstanding customer service. I would like to join your team to help achieve exciting plans for the future and also ensuring your customers with exceptional services, attention and care at all times.

I believe I have the type of knowledge to succeed in this position with some of my strongest skills being great communication, positivity and problem-solving. I can clearly communicate with customers by answering questions or explaining policies, in addition to actively listening to the customer. I also understand the importance of maintaining a positive attitude, even with an upset customer. Lastly, I enjoy solving problems for customers as it is both a skill and a necessary qualification for any customer facing position.

I am someone with a strong leadership and management style, having had the passion in customer support for some time now, I feel I would thrive within an environment where I have to achieve difficult targets whilst also achieving the objectives of my employer.

I look forward to hearing from you, thank you.
Diversity
Position: Customer service team lead
Category: Support
Experience: 7 years | English: upper


I believe my 8 years of experience have prepared me with the skills I need to thrive in this role. In my current position as Export Customer Service Manager at Manupackaging Deutschland GmbH, I have gained extensive experience in managing export operations and collaborating with cross-functional teams to improve customer satisfaction. I was also responsible for building and maintaining customer relationships, analysing data and forecasting to make informed decisions, and participated in the marketing team for several projects.

I strive to provide high quality services and excel, using my communication, problem-solving, and critical thinking skills to achieve goals in a team and company that aligns with my values. I look forward to the opportunity to apply my skills and experience to help the company achieve its mission.
Position: Customer Service Team Leader
Category: Support
Experience: 5 years | English: fluent


Currently, I am working as Customer Care Expert at Wix. I handle up to 50 products via different communication channels including chats and emails. 

One of the most important aspects of my work is to keep the customer satisfied and apply best customer care practices while troubleshooting the issue. I am extremely attentive to details, caring and passionate about what I am doing each day.
 
The most rewarding thing about my job is the customer's feedback about their chat experience. This allows me to understand that my work matters and it may even make the world a better place to live at, globally. 

As for now, I would like to get back to the management area and pursue my further career in this direction. Previously, I was working as a Shift Customer Support Team Leader and later I was promoted to the Quality Control Manager at Livingston Research Group, so I have all needed experience to manage your team efficiently and take your customer service to the next level.

Please don't hesitate to contact me, I will be more than happy to provide you with a CV.
Position: Customer Service Team Lead/Senior Customer Support/Customer Success Manager
Category: Support
Experience: 6 years | English: fluent

Started my career as Customer Support Representative for FILMON TV Networks. 
5 months later has been offered to build and lead the Customer Support Team.
Achievements:
    • implemented  internal workflow for Customer Support Department
    • organized the communication process in a chain “customers-customer support representatives-development/technical departments”
    • established processes to efficiently onboard new team members 
    • established processes to ongoing product learning through training programs and knowledge base documentation
    • created (and constantly improving) an internal knowledge base documentation
    • effectively  attracted, trained, motivated and managed team members
I have an experience of 6+ years in Customer Support.
Started as the customer support representative and then have been offered to "build" the customer support department.
The first task have been the following: organise clear internal communication process and establish workflows for an effective communication with development/technical/QA teams. Implement internal documentation and develop F.A.Q. for customers. Attract,teach (and constantly improving)  and lead the customer support team (8 persons,international team)

As well as leading the team, I'm also responding to customer queries in the effective manner (using live chat and Kayako helpdesk). Working  with PayPal merchant dashboard and authorize.net merchant dashboard (working with orders, accounts, refunds). 
Providing development/technical team with an information about service failures and customer feedbacks.

I have been working with projects OVGuide and Battlecam alongside.

I would like to find an opportunity as the Customer Support Team Lead in a dynamic interesting project. However, I will be also interested in a startup, where I can start as a customer support team member and then grow up in this team.

I'm also thinking about switching to Customer Success department and develop myself in B2B
I would like to find an interesting dynamic project, with opportunities to grow up.
I do not wish to take over cold calls and support using calls.
Position: Customer Service/Technical support
Category: Support
Experience: 2 years | English: fluent

Improved customer service
Reduced response time which helped to improve the overall customer experience 
Increases customer retention
Contributed to team goals 
Successfully resolved a difficult situation
Received a positive feedback
-I have developed and implemented customer service policies and procedures to ensure consistent and effective service delivery,
-I have  collaborated with other departments such as product development or marketing, to communicate customer feedback and suggest improvements.
- I have been  involved in tasks such as responding to customer inquires, complaints and feedback via phone, email, chat or social media.
- The technologies I have used include communication tools like emails, phone system and chat platforms. Help desk software such as Zendesk to track and manage customer tickets.
-I have used collaboration tools such as  slack or Microsoft teams to communicate with other team members and departments. 
-I have experience with Customer Ration Management software such as sales force or HubSpot to manage customer interaction and data
-I have experience with data entry and bookkeeping
My expectations include
Accountability 
Collaboration 
Reliability 
Professionalism
Productivity
Position: Customer Service / Technical Support
Category: Support
Experience: 7 years | English: fluent


Provide excellent customer service assistance. Identify and determine the cause and issue of the product. Supports and Troubleshoots issues that will prevent the product from being returned. Maintains quality phone calls and high standards of professionalism, rules, and management policy.

Mantains 92% Return Prevention Efficiency throughout my career.
Successfully mitigates 99% various problems in Retail and Technical support, Transforming clients to happy customers.
Awarded as one of the top customer service specialists in Latin America 5X in a row.

Superb Wordpress Developer with 7 years solid experience in design, installation, testing and maintenance of software systems in CPanel.and Plesk Equipped with a diverse and promising skill-set. Proficient with HTML, CSS, and Javascript. Experienced with cutting-edge development tools and procedures. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Knowledgeable about Google Adsense and Google Search Console, SEO and Analytics.

Prepares financial statements and executives summaries (Monthly income report of multiple companies), consolidation, Accountant’s business plan, budget, sales forecast, analysis, entries of balance sheets reports, income and etc. • Creates internal and external correspondence, memos, resolution, invitations for programs and events, reports, procedure manuals, and presentations. Assists Board of Directors and Stockholders.

Maintain reports for 32 companies and its subsidiaries. 
Facilitates balance review every end of the month, quarter, and year to Billion Dollar Assets.
Holds reporting sessions to key stakeholders and top 10 stockholders.
Position: Customer Service/ Technical Support
Category: Support
Experience: 4 years | English: fluent

"Increased sales by 22% over 12 months through excellent customer service.
*Managed a cross-functional remote team and all areas within our remit achieved a high standard.
*Customer Service and Chat Support with Zendesk, Zohoone, Dubsado, and Mailchimp Experience.
*Team management with ClickUp, Trello and Slack Experience.

*Social Media Engagement with LinkedIn, Facebook and Instagram Experience.
Virtual Business Operations and Content creation.
I do not want to be micromanaged 
I do not want to work with a client who does give clear instructions on what they want done.
Position: Customer service/technicians/drivers work manager, sales manager - Менеджер по роботі з клієнтами/техніками/водіям, з продаж
Category: Support
Experience: 1 years | English: intermediate

First working place: 
Helped other operators to optimize their work and increased the efficiency of their tasks by 25%.
Second:
Optimized the work of fifteen technicians and the work team by selecting the right tasks and high-quality communication, dividing responsibilities among all team members. The average check for the jobs closed per day is $5,700
Sales manager, Customer Support, 1C Захід-хліб (Zahid-hlib)
June 2021 - December 2021
L`viv
Accepted orders in the formed client base (about 200 clients in 3 hours)
Managed the documentation of orders in 1C and Excel.
Helped other operators to optimize their work and increased the efficiency of their tasks by 25%.

SLK Locksmith, Manager in Customer Support department
September 2022 - March 2023
Task management - coordination and distribution of tasks in working groups (distribution of work between team members, as well as monitoring the work of technicians and assigning new tasks)
Communication with technicians and clients, conflict resolution, work with leads
Keeping records of staff work
Preparation of invoices and work with inventory
Customer service and management, task distribution, work with technicians/drivers (work distribution, monitoring or reporting, etc.)
Night shifts or flexible schedule will be an advantage
Position: Customer Service with Polish and English
Category: Support
Experience: 3 years | English: upper

According to monthly statistics I was one of the most productive workers among the customer service team (answered an average 50+ calls per day from customers).
managing relationships with service providers like airlines, hotels etc.;
organising and managing group trips to the countries of Middle East; 
providing business/individual customer service;
preparing travel offers for business clients;
promoting our travel agency in social media; 
supporting financial and bookkeeping procedures.
taking care of financial transactions;
managing records and receipts;
preparing controlling reports of financial transactions;
dealing with debts recovery procedure;
invoicing
resolve customer requests received via phone, email, chat in Polish and English according to agreed service standards;
providing an excellent customer service experience;
helping and coaching junior members of the team.
Position: Customer Solutions Coordinator
Category: Support
Experience: 5 years | English: upper

I work for a firm that sells and maintains generators, and I was assigned to a project where we have a number of client complaints, mostly regarding our 30 kVA power producing set, which consistently shuts down during the rainy season due to a malfunctioning alternator. Data was gathered, examined, and it was found that this had been occurring over time. The data was provided to FG Wilson, the company that makes generating sets, who worked on it and made the necessary corrections to the gen set. We haven't had any complaints about the 30KVA generator set that clients bought in the last six months, and as a result, we've been able to build long-lasting relationships with them.
Communicate between the company and clients by executing close of all pending jobs, handling job requests and managing it to sign off. 
	Successfully upsold clients on other products and developed a sustainable relationship with clients for future sale: provided information to the manager on work accomplishments on individuals or team challenges.
	Participate and provide inputs in operational meetings by ensuring effective execution of day-to-day operations and resolve operational issues.
	Ensuring that proper regulations to safety and work permit are observed to ensure a safe work environment.
Position: Customer Solutions (Property Management System)
Category: Support
Experience: 4 years | English: upper


Main duties and responsibilities as Customer Solutions Specialist:

- Responding to customer queries in a timely and accurate way, via email, chat or phone.
- Providing step by step technical help, both written and verbal, with great attention to details.
- Diagnosing customer issues, solving problems and helping with queries about their account.
- Managing a ticket queue based on priority and SLA protocols.
- Share and contribute to the knowledge base
- Working closely with developers and technical teams to ensure customer satisfaction.

Main duties and responsibilities as revenue manager (hostel chain):
- Produce property-level business reporting of all relevant performance KPIs on a daily, weekly, monthly and quarterly basis.
- Provide periodic dynamic forecast of expected results, variances and budget comparisons
- Analyze overall monthly performance and provide summary report with recommendations to improve long-term strategies.
- Set best practice standards for: competitor analysis, environmental scanning, market modeling, distribution yield management, business mix yield management, length of stay yield management, inventory availability by channel, pricing control and new pricing concepts
- Monitor overbooking levels and opportunities daily
- Continually monitor booking pace; respond to unexpected variances
- Perform competitive benchmark studies and follow market trends
- Create and maintain a 12-month rolling demand calendar
- Manage and oversee tactics and strategies for all third-party distribution channels
-Assess, analyze and price group business strategies, including function space and group room contribution to food and beverage
- Regularly check the input and the quality of data points such as segmentation, denials tracking, etc.
- Conduct quarterly property performance review and develop strategic and tactical action
- Evaluate performance of distribution partners and contracted rates (OTA, transient, leisure, tour operator, corporate, consortia, crew, groups, etc.)
- Monitor the cost of distribution by channel and adjust channel mix where necessary
- Promote and measure upsell revenue
- Highly computer literate with an outstanding command of Excel
Position: customer specialict
Category: Support
Experience: 6 years | English: intermediate

tone of voice
empathy for the client
individual approach
responsibility
creation of macros, templates
Experience:
- Online chat
- Communication by e-mail
- Service quality control

Tasks:
- quick communication and help;
- identifying and solving technical problems;
- communication within the team;
- communication between departments;
- creation and execution of tasks between departments.