lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Success
Category: Support
Experience: 2.5 years | English: fluent


My customer facing experience has made me comfortable providing support via chat support, emails and virtual calls with high energy and active listening. 

I have had the opportunity of working with a cross functional team of product, marketing and sales across the tech industry. Also, the experience of working with a remote team has taught me how to collaborate effectively on projects with team members across different geographical locations.

My experience has taught me how to connect and develop relationships with C-level executives. As well as sparked within me a passion for technology. In my spare time I also take time to get myself well versed with new tech products that can help make me more effective.
Position: Customer Success
Category: Support
Experience: 4 years | English: fluent


NDA Affiliate Network, Remote– Affiliate / Product Management
January 2021 - January 2020
Led a team of 5 people: 1 Fullstack, 2 Front-End devs, Designer, and a manual QA
fronting as a Project manager, non-technical Product Manager
Created product roadmap and made sure deadlines are followed 
Basically was overseeing everything from development to design to affiliate business models, to communication with the internal media-buying team, to coming up with marketing budget for promotion of the affiliate network


SalesDoubler, Kyiv  – Affiliate Manager 
February  2019 - Jun 2020
Everything related to affiliate support management and new campaigns data analyticmetrics s by as eCPC, CR, Approve Rate, CPA, CTR  etc.
Facilitated growth for webmasters, reached $350 000 gross revenue in 8 months. 
Achieved individual progress of an affiliate I guided from $2k to $40 000 over 6 months
Developed a conversion forecast system with a team of 3 colleagues. The return is yet to be defined

Wentrum, Kyiv – Customer support/sales specialist
January 2017 – August 2018
Processed tickets, incoming chats, emails, returned calls on inbound leads and reactivated user base over the phone
Increased company's revenue upselling for up to 50% off the base price
Reached 70% customer on-boarding rate over the period of last 5 months, whereas the median was 55%
No cold calling
Position: Customer Success
Category: Sales
Experience: 8 years | English: fluent


Overall 8 years working experience with a focus on Account Management, Business Development, and Sales. Experienced in building long-lasting relationships with a portfolio of existing and new customers in B2B and B2C businesses.
Position: Customer Success
Category: Support
Experience: 2 years | English: upper

- Excellent communication skills;
- Experience and understanding of the ServiceDesk principles;
- Basic knowledge of operating systems;
- Team player with attention to detail and the ability to
find compromises;
- Quick learner;
- Readiness to individually approach each client;
- Experience in implementing enterprise software and working with CRM, BPM or ERP systems;
- Deep understanding of the business processes of various business sectors;
- Problem-solving mindset, experience in managing complicated situations including working with objections;
- Negotiation skills;
- Experience in conducting training and presentations in English.
Technical support operator ( Nov 2020 - Dec 2021)

- Manage daily correspondence;
- Phone consulting;
- Register incidents, classify and route them;
- Solve the 1st level of incidents.

Technical support team leader ( Dec 2021 - Apr 2022)


Partner Success Manager ( Apr 2022 - nowadays)

- Building trusted relationships with partners and their key customers;
- High-quality customer portfolio management;
- Assistance in project evaluation, as well as in the technical brief and analytics preparation;
- Partners' support during system implementation, organization of technical consultations;
- Monitoring the implementation of the partners' projects timely;
- Advising and informing customers and partners about new product features;
- Work on clients’ feedback;
- Ensuring regular updates of the subscription, and negotiating favorable conditions for the company.
Sales
Position: Customer Success/Account Management
Category: Support
Experience: 7 years | English: fluent

Seeking a career with 7 years of experience in CSM
and related systems with a reputable builder.
Goal-oriented individual with strong leadership
capabilities. Organized, highly motivated, and
detail-directed problem solver. An enthusiastic team
player with a demonstrated ability to represent the
organization and communicate concepts clearly.
Strong consumer orientation. Good work ethic.
Experienced in planning, prioritizing, and problem
solving.
- GLOBAL PULSE CONFEDERATION (GPC)
Director of Virtual Conferences and Events, Dubai (remote)
December 2020 - November 2021

Events management (periodic webinars and conferences for GPC
members):

Interaction with the GPC board members and team to obtain
meeting requirements and schedules;
Act as primary contact for the GPC members inquiries and concerns;
Follow-ups with speakers and VIP guests via formed Whatsapp
groups and emails (distribution of webinar materials and sessions
details);
Keeping delegate list, sponsors & exhibitors' list, program, event flow,
speakers bios/ pictures, and presentations updated on Asana;
Supervision of the event set up on Vizcom platform;
Supervision of training sessions and tech checks for the speakers and
booths representatives on Zoom;

Hubspot implementation and database transfer;
Managing and updating the customer records management (CRM)
system;
Issuance of invoices ;
Deals tracking via Hubspot;
Regular reporting of income and VAT information to accountants;
Managing general inquiries from members/non-members regarding;
memberships, member credentials, and various member services;

- IGMS, CLOUD-BASED VACATION RENTAL SOFTWARE
Customer Success Manager, Canada (remote)
November 2019 - December 2020


Customer support to ensure perfect onboarding via Manychat,
website chat, and Hubspot;
Participation in deals negotiations, webinars, and onboarding Zoom
sessions;
Troubleshooting technical problems and reporting to the
development and design teams;
Creation of presentations, video tutorials, roundups, and educational
content for the Help Desk;
Collaboration with marketing and dev teams to maintain a high level of service (Slack, Jira);
Participation in workshops and CX meetings;
Market Research, Hubspot analytics, and other analytical/marketing
tasks based on the company's goals.


- LOCALCOINSWAP, P2P CRYPTO EXCHANGE
Community Manager, Australia (remote)
April 2018 - July 2019

Telegram, forums,website chat
Position: Customer success/ account manager
Category: Support
Experience: 4 years | English: fluent


My first customer support experience was in an online educational company where I helped customers’ from all over the world with their questions about the service as well as was responsible for disputes management and partially for sales (2.5 years of experience).

The latest company I worked at is Wix. I was a customer care expert, helped users with any questions about the service or their websites, helped to build their websites, troubleshooted them and fixed issues if there were any.
Position: Customer Success/Account manager
Category: Sales
Experience: 3 years | English: fluent


Dedicated to delivering top-tier customer experiences, I possess diverse expertise spanning customer support, business development, and public relations within agency settings. Now, I am eager to explore new opportunities.

My interest in technology made crypto my point of interest back in 2019 and ever since I was looking for an opportunity to kick off my career within the crypto space. Joining a marketing agency in 2022, servicing top 100 CoinMarketCap crypto projects, I quickly excelled. I introduced innovations, assumed greater responsibilities, and became a proficient BD and PR manager.
My training at SupportYourApp, Europe's third-largest customer support outsourcing company, has equipped me to provide exceptional service, prioritizing tone and customer needs. Me and the team successfully handled Railsbank’s clients, like crypto.com, pocket and further financial institution.
Beyond accomplishments, my energy, approachability, and dedication shine. I thrive on new challenges and unwaveringly pursue excellence.
Position: Customer Success / Account Manager
Category: Other
Experience: 5 years | English: fluent

2009 – 2010 – Future Leaders Exchange Program (FLEX) Alumni
Customer Success Manager
• Helping B2C and B2B customers with their questions, issues
• Educating customers about additional services we had
• Walking B2B customers through the whole app setup process
• Tier II Support
• Creating FAQ section for the website
• Communicating with the customers via email, tickets and phone calls
• Setting up all the necessary processes and documentation for the Customer Support department
• Communicating with our partners. Making sure they comply with our partners' program requirements. Helping with the setup process of the test version of our software
• Developing and managing relationships with B2B customers, our partners bring, keeping them informed on our progress and new upcoming features in order to manage their expectations on our product 

Customer Support Manager	
• Identifying and assessing customer’s needs to achieve satisfaction
• Solving tickets in Zendesk 
• Managing incoming emails and customer service inquiries
• Handling chats in Intercom 
• Creating customer support guide for the project

Team Lead	
• Managing and leading team of 7 people (CSR, Accountants, Back Office)
• Oversee the day-to-day activities of the team. Helping keep the team focused and on the track
• Creating relevant KPI metrics. Ensuring its fulfillment with each team member
• Conducting daily stand-ups and retrospective team meetings
• Assist managers with developing team goals and action plans
• Helping with the task’s prioritization
Looking for new opportunities preferably in IT industry.
Position: Customer Success / Account Manager
Category: Sales
Experience: 6 years | English: fluent


Strong Sales & Account Manager with 5+ years of experience. Detail Oriented, Great Team Player, Strong Communication skills, extrovert, Flexible, Problem-solver, Strategic, Goal-Oriented, Fast Learner.
Willing to take the remote/hybrid position of Customer Success / Account Manager and help an organisation to bring bigger value for the existing customers. Ready for business trips.
Took part in the full sales cycle, account management and marketing activities; conducted demos, partnership presentations, internal solutions trainings for partners, helped with partner queries - both sales & tech perspectives; managed internal Integrations project & partners.
Position: Customer Success, Account Manager
Category: Support
Experience: 5 years | English: fluent


Currently, I am working as a Customer Success Manager (Account Manager). My responsibilities are to onboard new B2B customers, define their potential and keep them in my portfolio so that in case of any questions in the future they are getting in touch directly with me. 

Previously worked on customers support positions, also had an experience of working as People Partner where I mentored a group of newcomers and was responsible for their training. 

Also worked as an interpreter of Spanish in central Africa.
Position: Customer Success/Account Manager
Category: Support
Experience: 5 years | English: fluent

I constantly manage to make the companies I work for receive at least a 10% increase in positive feedback. Customers tend to use the product again after they have a pleasant client service experience.
5 years of customer support experience which includes:

- work on different types of technical and nontechnical issues reported by clients from the US and Europe via phone, email, and chat;
- managing clients records and specifically contracts in CRM systems; 
- mentoring and making evaluations for new staff members.
 

4 months experience of living and working abroad as a Work and Travel participant.
I am pretty flexible in general but not open to positions with night shifts. 

Would like to find a company that inspires and shares my values which are devotion to what you do and loyalty to those you are doing it with.
Position: Customer Success/Account Manager
Category: Support
Experience: 2 years | English: fluent


SUMMARY 

Web research and data entry experience: 5+ years
Copywriting experience: 2+ years 
Customer Success/Support experience 10+months
Language levels: 
English: C1
German: A1
Russian/Ukrainian: native

EXPERIENCE

Customer Success Manager
[August 2021-now]
Testelium
SMS Testing System

Building and developing long-term customer relationships: owning the entire customer lifecycle, from onboarding to engagement and renewal
Daily and weekly reporting to the Head of Sales Department
Assisting clients via Skype, Mail, LinkedIn
Creating invoices and following up clients with the payments
Working with CRM systems: AMO, Asana
B2B Marketing
SaaS model of business


Sales Manager practice

Generating leads and following them up via LinkedIn, Mail
Communication with the leads
Creating scripts for cold calls and sales
Filling up companies’ info in the AMO CRM base

Partner Network Manager
[May 2021-June 2021]
iBench
IT agency
Developers’ English level check-up
Identifying appropriate leads within the target audience in LinkedIn
Searching and matching developers for clients’ needs
Answering and following up on leads 
Communication with developers, which services we were selling to our clients
Working with CRM program: Jira

Enricher/Checker/Quality Controller
[Apr 2016 - May 2021]
Veeva Systems Inc. (USA)
Cloud solutions for life sciences
Data entry
Web research
Checking the quality of staff’ work done
Training and involving new people in team






EDUCATION

[September 2012 — June 2017]
Master of Business Administration (MBA), Management of Foreign Economic Activity, Zaporizhzhya
Courses
American English Center
April 2015 — June 2015
Hello dear employees!
The red flag for me is a night shift schedule.
Thanks for understanding:)
Position: Customer Success/Account Manager/Project Manager/ Customer Support Manager
Category: Support
Experience: 10 years | English: fluent

4 months experience of living and working abroad as a Work and Travel participant.

Woked 2 contracts on USA cruise ships.

Certified interpreter.

English, CRM, Jira, troubleshooting, Microsoft Office, Google Doc’s, customer service, support, customer care, communication skills, ability to learn quickly, customer support, HelpDesk, test documentation
Relevant experience:
Translator in OOO Tak-Agro 2015-2018
Customer support in SupportYourApp 2018-2019
Customer support in Genesis 2019- February 2021
Communication Manager in Cytellect startup from February 2021 -to August 2021
Project manager- MFour- October 2021- June 2022

Interaction with managers of clubs and concerts - Daily update of information, tracking relevance - Work with clients (consultation on the products and services of the company and processing of incoming calls and emails) - Working with specific CRM - Partnerships development - Resolving conflict situations with clients - Knowledge of the rules, forms, and methods of customer service
Would like to find a company that inspires and shares my values which are devotion to what you do and loyalty to those you are doing it with.
Position: Customer Success Agent
Category: Support
Experience: 0.5 years | English: intermediate

Additional Training
• 23/06/2021 certification in “Business Analytics” online non-credit course authorized by the University of Pennsylvania and offered through Coursera;
• 16/07/2021 “Strategic Business Analytics” online non-credit course authorized by the ESSEC Business School and offered through Coursera;
• Game design courses on DevToDev
Skills
• Intermediate in Excel
• Understanding of Agile methodology
• Languages: English – Pre-Intermediate, Russian and Ukrainian – native
Additional information
• good organizational, interpersonal and trouble-shooting skills
• mobile, flexible, proactive, adaptive, self-motivated, result-oriented and curios
• ability to develop and maintain good relationships with counterparts in a multi-cultural environment.
Working Experience
• CRM Manager 09.2021-11.2021
• Junior Game Designer in BG games 12.2021-02.2022
• Customer Success Agent in TruePartners
10.2022-now
Mathematical calculation of game balance;
Compilation of game mechanics;
Developmen of new features and monetization opportunities;
Conducting business negotiations with customers;
Maintenance of technical documentation and preparation of technical tasks.
I’m seeking for a place  where I would constantly see growth in my personal and professional skills,use creativity in my work and establish close relationships with my co-workers.
Position: Customer Success Analyst
Category: Other
Experience: 3 years | English: upper


Creating eye-catching presentations and insightful research and analysis that help influence team and build company strategy. Work with Client Engagement team to analyze, research and bring new opportunities to the company. Do internal and external customer success analysis which help achieve team goals. Maintaining customers database (CRM). Explore additional business opportunities and drive future business through quality results.

Creating email marketing campaigns, developing a personalization strategy, creating database of emails for lead generation. Tracking and analysing direct and interactive marketing campaigns, developing and coding the list segmentation for all direct and interactive marketing campaigns

System supporting; Inter-team collaboration; Managing MSSQL server; Problem and Incident solving; Modernization and providing new functionality of existing system; Developing reports. Providing and preparing report for audit controls
Position: Customer Success Associate
Category: Support
Experience: 5 years | English: fluent

I have resolved customer disputes and strengthened the bonds between customers and my business. My best attribute is people management.
I have a knack for customer service and problem-solving I am also good at communicating verbally over the phone, on video and via email.
I am a natural communicator and a great listener and I thrive on a team that’s focused on finding the best solutions for customers.
I have gathered over 5 years of customer-facing experience and expertise
I want a role where I am fully in control of customer dispute resolution and success
Position: Customer Success/Care / Customer Support / Marketing
Category: Support
Experience: 5 years | English: intermediate

Ensuring the timely and successful delivery of solutions according to customer needs and objectives
Upselling a service 5‑7x more expensive than the original product
Critical thinking and problem‑solving abilities
Soft skills
Hi there! I have a 5-year experience working as a sales manager with the English-speaking world (SaaS B2B & B2C direct sales), which helped me gain some critical qualities in order to constructively communicate with people

Willing to put myself in client's shoes whatever the situation and fully aware of an enormous effect great customer care has on a business
Looking for either customer success / customer care or marketing position with room for creativity

Eager to develop my skills in challenging tasks

No sales, no night shifts
Position: Customer Success Coach
Category: Other
Experience: 9 years | English: fluent


How can I help you? 
- How to get a job in IT in Customer Success/ Customer Support/ Account Management
- How to move from Customer Support to Customer Success
- How to grow to a team lead of the Customer Support/Customer Success department
- Group consultations for Customer Support departments: how to overcome burnout, how to handle chats/tickets efficiently, communication techniques with difficult customers
- Group consultations for Customer Success departments: churn, how to make upsells, how to renew contracts, how to work with clients from different countries
Position: Customer Success, Customer Service
Category: Support
Experience: 8 years | English: fluent

Setting up corporate emails and office environment from scratch, also my experience as an academic writer.
L1-L3 support, experienced in writing academic and technical
texts, worked with setting up an office computer environment from scratch, GSuite administration, working
and setting up various helpdesks and other ways of communication with customers. 
Looking for challenging customer success/service, support supervision, or technical/content writing position.
No night shifts, please.
Position: Customer Success/Customer support
Category: Support
Experience: 3 years | English: upper


Comunity Relations Specialist (2019 ‐2022) BlaBlaCar, Warsaw, PL

The operational responsibilities were divided into 3 main directions:

Quality assurance
Quality control of in-house and outsourcing support service employees, creation of methodological material and knowledge guidelines, holding training and coaching sessions, cooperation with the management of international outsourcing teams, reporting on project implementation;

Compliance
Control and monitoring user’s activity on the platform in accordance with the Terms of Service, countering illegal usage of the platform, participation in the process of developing international security systems and countermeasure algorithms;

Team engagement
Monitoring an atmosphere in the team and employee’s satisfaction at the workplace, organizing of the corporate activities, creative development of the strategies to increase employee’s loyalty.

Permanent participation in Fraud Security projects and Product calling campaigns.

Ukrainian (C2) Polski (B2/C1) English (B2)
Position: Customer Success/ Customer Support
Category: Support
Experience: 2.5 years | English: fluent

During my time in Ring I worked as the alpha tester for the new project for Amazon, collecting, sorting and analyzing various data, identifying ways to improve the workflow and suggesting solutions for future project development, plus creating reports based on the gathered data.
As a Customer Support specialist I responded to tickets through emails; solved customer's issues in live chats; would troubleshoot multitude of technical issues; directly communicated with customers regarding product availability requests, refunds, order confirmation, status and shipment updates, etc.

My psychology degree helps in dealing with a multitude of issues in a professional, calm manner, while most importantly remaining empathetic and positive. 

I'm a fast learner, having myself used multiple customer support platforms before, such as Kustomer, Zendesk, Freshdesk, and it takes me very little time getting used to a new one. 

I am also very familiar with the Stripe and Spree platforms as I have used both extensively, directly solving customers inquiries regarding product refunds, payment confirmation etc. 

In my line of work eighty percent of my time was spent troubleshooting a variety of technical issues, from internet browser problems to step by step product setup. From hardwiring to setting up subscription plans, I was able to help even the most technically inexperienced customers to get the most use out of the product they have purchased. 

I am an experienced user of PC based computer systems Windows/ MacOS with a C2 level of spoken English and B2+ level of grammar (last evaluation on 09/30/2019).
I can work both night shifts and day shifts and would prefer a full-time position with the opportunity for growth as a Team Manager or a Product Manager.