lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical support
Category: Sysadmin
Experience: 4 years | English: upper

Create and test process of providing a small replacement for the customers. 
Teach non-tech department`s how-to use o365 products.
Implement new database  for old non-supported system.
Excellent work process configured in COVID-19 lockdown start
Find few major bugs in the company product and offer a free easy solution.
As Customer tech support/QA  i was:
Help and product configuration on the client side
- Troubleshooting and identifying critical and minor issues in the product
- Managing a test virtual environment on cloud platforms
- Configuration of the automatization deployment process.
- Cooperation with English-speaking colleagues, knowledge sharing.
- Support, training, and local users, creating guides, development, and management of technical documentation
(tech stack: MongoDB, Atlassian, Grafana, CloudVM)
as System administrator was:
- Support of huge computer park from Offices, DELL hardware support,
monitoring, and maintenance.
- Communication with suppliers (ordering, warranty replacement)
- Remote support users.
- VOIP support.
- Windows Server Administration. Work with Active Directory services, office
365 administration, Teamviewer corporate administration.
- Configuration of the automatization deployment process.
- Cooperation with English-speaking colleagues, knowledge sharing.
- Support, training, and local users, creating guides, development, and
management of technical documentation.
- Installation and maintenance of user software.
- Working with ticket/task system
(tech stack: MSproducts, zabbix, AD, O365, Powershell,Bash, networking, MSSQL, PRTG, Hyper-V)
Position: Technical support
Category: Marketing
Experience: 0 years | English: intermediate

I have achieved nearly nothing, but i`m looking for something to start from.
AutoCAD, ArchiCAD, MS office.
Remote work will be appreciated. Ready for day\night work. Willing to learn everything and anytime.
Position: Technical support
Category: Support
Experience: 2 years | English: upper


Coordinating and facilitating online meetings and webinars on different video platforms (Zoom, Webex, MS Teams);
Setting up and broadcasting live events of different complexity using OBS and Knovio platforms;
Onboarding newcomers and coordinating them;
Creating and conducting team trainings;
Preparing and sharing all training materials:
Performing various tasks that include identifying training needs for team:
Developing effective employee training program.
Position: Technical support
Category: Support
Experience: 1.5 years | English: fluent

Winner of the FLEX Exchange Program 2018/2019 (as a result  - studying in USA during 2018/2019 school year)

TOEFL Certificate - English Level C2 (Advanced/Fluent)
Currently a third year student in Kyiv-Mohyla Academy's "Software Engineering" major.

From February to September 2022 I have been working remotely as Technical Support Specialist at the California-based medical company Kyla. My responsibilities included responding to customers' requests through email and dealing with their issues (inability to schedule an appointment, login issues, billing problems, various questions, etc).

Since November 2022 I have been working remotely as L1 Support Engineer for the Philadelphia-based software company Stuzo. I am a part of the team which is the first line of support for Stuzo's "Marathon Rewards" - loyalty program made for American market of Marathon Petroleum, a company owning around 8000 gas stations in the United States. 
My responsibilities include:
- Communication with customers both over the phone and email (helping them figure out the app, providing information about it, manipulating the CRM system to fix various issues they have) 
- Communication with technicians (helping them install the new software, fixing the errors in the process; testing software's functionality; consulting about various questions they have; if needed - escalating their issue to our technical team through Jira)
- Helping new team members get acquainted with the program and training them before their first on-call shifts.
- Helping keep the Confluence documentation up to date.
The main specific I look for in a job is not having to be on-call. I would happily consider such positions.
Position: Technical support
Category: Support
Experience: 0 years | English: basic

Web surfing power user, Windows power user, Microsoft Office, black, grey, white, purple. I have a wish.  Any job. I Will be happy. Quick study.  Thank you your attention. I did not has remote work early. But I can use google translate :)
Do not have expiration
Position: Technical support
Category: Other
Experience: 0 years | English: fluent


FEA Manager - LLC “Baltic Control”, Odesa
•	Working with international shipping documents. 
•	Certification in compliance with international rules. 
•	Work with clients around the world, support/resolution of issues. 
•	Data structuring/ searching/entering into CRM.
•	Payments control, conclusion of contracts. 

Inspector - LLC “Baltic Control”, Odesa
•	Supervision/quality control of cargo. 
•	Staff management, reports issuance. 

Student years’ work experience
•	about 1-year – Administrator of the clothes store
•	about 1-year – Electrician at Hotel

Other work experience
•	Work with advertising networks (GoogleAds, TikTokAds).
•	Creating promotional videos.
•	Working with various software.
Position: Technical support
Category: Support
Experience: 0 years | English: upper

At the first session, it was possible for me to let the patient go home without crutches
Now I want to do the same, but in the digital sphere.
Hello
I'll be honest: I want to get a job in your company because it's a completely new experience for me. I love to learn new things, it develops me.
I believe that new people, with a different view of things (like mine ) , is a new energy for the company and it does not let you sit still.
Work experience:
-Nurse (from 16 years old)
-Masseur
-Beautician
-Su-Jok therapist 
-Physical Therapist
Position: Technical support
Category: Support
Experience: 5 years | English: intermediate


Hicell telecommunications, Kyiv, 09.2022 - 04.2023
Technical Support Specialist (World/Ukraine):
- Opening, tracking, and closing Helpdesk tickets regarding technical support;
- Escalating incidents and issues to the appropriate group;
- Handling customer inquiries from chat in messengers.

OLX Ukraine, Kyiv, 01.2018 - 07.2022
Key Account Manager:
- Assisting business users with technical and financial issues via phone, email, Zoom, and messengers;
- Preparing commercial proposals;
- Compiling reports on advertising campaigns using SQL queries to retrieve data about ads from the database.

Campana Call-Centre, Kharkiv, 02.2017 - 12.2017
Call Center Operator:
- Processing internet orders (outbound and inbound calls).

Global Bilgi, Kharkiv, 09.2016 - 01.2017
Call Center Operator:
- Providing consultation for Lifecell company customers (inbound calls).
Position: Technical support
Category: Support
Experience: 5 years | English: pre

Ability to solve any technical issue
Being on the top of tech specialists according to internal audits
- Identifying, analyzing and troubleshooting technical issues to provide help in a timely manner
- Analyzing and testing the operation of the application
- Track reported data issues in JIRA
- Searching for issues in .yml / .xml
Technical support for customers and colleagues
Eliminating of errors with the connecting to a remote server.
Documenting internal processes and/or training Customer Support on troubleshooting techniques
Position: Technical support
Category: Support
Experience: 2 years | English: upper


I got my first experience in the field of technical support while working in the call center of a company that specializes in installing Internet access points. Worked in the lead generation department for half a year. One year worked in the department of technical support for existing customers of the company. The main task was to eliminate the malfunction on the customer's line; collection of information about the problem, transfer of the task of correction to the regional representative, monitoring of the work to eliminate the malfunction, communication with the client for the period until the restoration of access to the Internet.
While working, I used special programs for SIP telephony, elements of Microsoft Office, e-mail, various accounting programs and online cabinets.
For two years I worked as a translator and liaison specialist for a small construction company. Duties included:
simultaneous translation of conversations at meetings; processing customer requests; formation of bases of orders for services; communication with the executing company for planning work and calculating the cost; work with the client during the construction period until the transfer of the project; technical support.
I am currently studying lead generation and analytics. I want to get the maximum knowledge on working with clients, from market analysis and database formation, to ensuring sales and retaining customers.
I will be glad to consider any suggestions.
Position: Technical support
Category: Support
Experience: 0.5 years | English: pre

For 2 weeks I learned how to create simple android applications from scratch and completed a test task, the essence of which is to write an application that receives information about images from the unsplash site in JSON format through the REST API, then downloads these images and displays them on the screen with the author and description.
As a result of this task, I was accepted for an internship
I have a few android pet-projects on GitHub, where I used  the next technology: 
- Git for project version manage
- Room for manage the database (SQLite)
- Retrofit2 and AndroidNetworking for sending REST API requests and getting result in JSON
- Firebase Authentication for login/logout 
- Java Core, OOP, Java Collection Framework

Descriptons for projects:
1) PhotoGallery_UnsplashAPI 
This application retrieves image information from unsplash using REST API. And then shows a list of images with description and author

2) FactsAboutNumber_NumbersAPI
This app get a fact about number by REST API with using Retrofit2 and then save to SQLite using Room and show the request history to user

3) Authorization_Firebase
This app for login/logout from Firebase. Now in the project the user can autorithation by login and password, but earlier in this project I also used Firebase UI for other authorization methods

4) Notes (is under development)
Application for creating/editing/deleting notes. The project uses RecyclerView. The user can delete a note by swiping left

Other projects on GitHub
Friendly team and the opportunity to improve soft and hard skills
Position: Technical support
Category: Support
Experience: 8 years | English: fluent

Using the resources made available, I have been able to assist Microsoft customers to do more by providing excellent support in resolving issues related to Azure and Microsoft O365
I have been helping customer to resolve technical issues related to Windows, ADconnect, Outlook client, O365 and Azure identity with a little bit of Azure infrastructure. I am also good at giving customers an exciting experience while delivering excellent service.
Position: Technical support
Category: Support
Experience: 2 years | English: upper


I have been working as L1 support solving problems in messaging and voice transit systems,setting and fixing routing as well as communicating with other departments and consulting clients on their requests.

I have good communication skills and also know how to handle customers with different issues in this field.

I've been communicating  with clients through Help Desk, Slack and chats.

Prefer night shifts.
Position: Technical support
Category: Support
Experience: 1.5 years | English: fluent


I have engaged in establishing a start up support center. In this capacity I assisted clients to troubleshoot and resolve technical system issues. I am conversant with the fundamentals of walking through consumers to conduct remote system checks and repairs and I have been undertaking this for more than an year. I have interacted with online video conferencing tools, remote configuration tools, and have a basic understanding of interactions through Unix systems.
Position: Technical support
Category: Support
Experience: 3 years | English: fluent


I have experience handling tiered support tickets for a data-focussed software company (or Exceptional writing skills and can communicate technical information in a clear, concise way to a variety of stakeholders - from CMOs to Developers on the phone and by email. I know how to make clients happy and go out of your way to do so.
Bale to work in a really fast paced environment, juggling multiple tickets at the same time.
Comfortable working with big data sets and able to manipulate these to pull interesting insights using tools such as Excel/Google Sheets.
Experience with Restful APIs, including reviewing request and response logs
Identify, contribute, and implement new procedures to ensure best practice is shared and efficiencies are driven across our teams in relation to customer support.
Position: Technical support
Category: Support
Experience: 0.5 years | English: upper

I have graduated Zhytomyr Technological College . I was studying on "Copmputer Engineering". I have good english skills .
I have experience in communication with people . I have experience in monitoring . I have experience with ticket systems ( Jira ) . Also i know a lot of information about computer & telephone technology.
Position: Technical support
Category: Support
Experience: 1 years | English: fluent


I have one year network and security engineering experience at a tier one bank. Nature of work includes routing and switching, level two network support, Access control for network resources and firewall administration. I have worked with Cisco technologies including routers, switches, firewalls and ISE for network security . I want to improve on my technical skills and get more experience in deployments
Position: Technical support
Category: Support
Experience: 1 years | English: upper


I`ve been working as a customer care agent for a year, and have experience in business communication using email, also phone communication. 
Now I want to develop more technical skills. I almost have a bachelor's degree in Cybersecurity (1 year left), have experience with:
- Linux management 
- bash scripting
- python basic algorithms
- MsSQL
- networking
I`m open to all relevant opportunities.
Position: Technical support
Category: Support
Experience: 2 years | English: intermediate


Maintaining and monitoring of working software, communicating with developers team regardless bugs, new features and customers complaints. Looking for friendly team that need a helping hand and eager to share their knowledge in the IT field.
Looking for friendly open-minded team with people that willing to share their expierence.
Position: Technical support
Category: Support
Experience: 3 years | English: pre

I'm styding now at National Aviation University as Software engineer (2022-2025)

Web-diary, CutURL: Spring(MVC, Boot, Security, REST, Hibernate), JPA, Thymeleaf, JS, HTML, CSS, Json, MySQL
March 2021 – December 2022
Sportbank, L2 Technical Support

Work with Kibana, Elasticsearch app logs.
PostgreSQL database queries.
Work with Redmine ticket system.
Communication with L1(customer support).
Work with API.
----------------------------------------------------------
November 2022 – Present
XPAY, Technical Support Engineer

Writing technical documentation.
Work with Kibana, Elasticsearch app logs, Visualize, Dashboard.
Work with Zabbix.
Experience in partner integration.
Work with Jira ticket system.
Communication with the development team.
Work with API.
Position: Technical support
Category: Support
Experience: 2 years | English: pre


My work experience is in a company that deals with logistics and driver support in the USA. Here are the tasks I performed:

Making calls to drivers and company managers who needed assistance with the application and documentation required by US legislation.
Assisting drivers with their work schedules and data.
Resolving issues related to driver data.
Adding employees (drivers) to the CRM system.
Providing assistance on employment laws for drivers in the USA and Canada.
Reporting different types of errors to the appropriate authorities during initial assistance.
Completing information on the work performed.
I also have experience working as a manager in a small enterprise, where my responsibilities included:

Unloading and recounting goods.
Generating reports on shipped goods.
Conducting inventory checks.
Distributing salaries and handling monetary transactions.
Assisting employees in case of equipment malfunction.
Position: Technical support
Category: Support
Experience: 1.5 years | English: pre


Provide support to end users by phone, on email
 or on site. Taking phone calls, 
answering to
 customer inquiries, diagnosing technical issues,
 running tests, troubleshooting equipment, and
 updating software. analyzing software, Also testing
 program, detecting and diagnosing software issues,
 making improvement suggestions to developers,
 and documenting bugs
Position: Technical support
Category: Sysadmin
Experience: 11 years | English: fluent


Receiving, unpacking, and inventorying equipment from vendors.
Responsible for rack mounting servers and other computing equipment.
Responsible for the deployment of new infrastructure, such as SAN Switch, SAN storage arrays, etc.
Ensure that the Data Center current infrastructure is maintained, ensuring successful deployment of any new inf
rastructure elements and ongoing administration of all Data Center equipment and support systems. 
Administration of Windows 2008/2012/2016.
Virtualization administration based on VMware ESXi /- Hyper-V.
Monitoring and troubleshooting server hardware components and designs.
Manage and support 24/7 data centre operations.
Installation of IT systems in the data centre environment.
Experience with Fibre and Ethernet patching.
Experience with HP, DELL, IBM server and storage technologies.
Created user accounts, edited user account information, reset user passwords and removed access to the network 
utilizing active directory.
 Enabled forwarding of user emails to the desired person using Microsoft Exchange admin center. Managed user 
mailbox size and increased mailbox size using Microsoft Exchange admin center.
Installing and operating Windows desktop and server operating systems.
Gitlab, github, python, grafana, prometheus, grafana loki, CI/CD, Terraform, Vagrant, Ansible
Position: Technical support
Category: Support
Experience: 2 years | English: fluent

Was the best team player of my team which I have just worked for few months. Able to top agent of the month for consistent months
Respond to Customer phone calls as the ‘first line’ of support for AT&T.
• Ensure a positive experience by providing the right customer solution
• Handle a range of issues related to AT&T Products
• Use of CRM to troubleshoot technical issues
Well I’m able to adapt to any team whether small or big. I’m a quick learner and able to perform Wide range of field activities.
Position: Technical support
Category: Support
Experience: 2 years | English: fluent

Improved user satisfaction rating in my previous company by 30% through prompt resolution of service requests
Service support using SLAs 
Solving out service requests and filling out resolutions in a ticket based system
Installation and Maintenance of hardware and softwares
System administration
Helpdesk services
Customer support
Administering mail accounts
I wouldn't wish to be informed late about the expectations of the role that will be allocated to me.
Position: Technical support
Category: Support
Experience: 1 years | English: intermediate


SUPPORT ENGINEER
ODA : 02.2022 - 04.2023

Work with support requests
Communication with customers
Testing individual cases

Frontend development course 
June 2021 - August 2021

Studied a course consisting of 100 videos on react and redux, small course on HTML, CSS, JavaScript
Position: Technical support
Category: Support
Experience: 10 years | English: upper


System engineer with 10 years of work experience. Proficient in Prometheus, Grafana, Git, Docker, Kubernetes, Rancher, Terraform, Ansible, GCP, Manage Engine, Zabbix.
Profound knowledge on hardware and software installation as well as monitoring and troubleshooting.
Main credo is Customer/End-user satisfaction.
Position: Technical support
Category: Support
Experience: 3 years | English: fluent

I have 3 years of experience working with Microsoft as Tech support agent. I am learning fast and always trying to improve myself and adapt.
*Taking ownership of customer issues reported and seeing problems through to resolution

*Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

*Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

*Improving customer service experience, create engaged customers and facilitate organic growth

*Auditing 

*virtualization systems
I prefer small teams with friendly colleagues and ability to grow up and improve.
Position: Technical support
Category: Support
Experience: 2.5 years | English: pre

MAIN SKILLS  

Practical testing skills 

Basic skills and orientation in the website developer console in the browser  

Working with bug tracking systems ( Youtrack) 

Basic knowledge of testing theory 

Basic experience with githubЗнання HTTP (requests, responses, methods) 

Knowledge REST і SOAP 

Knowledge of SELECT, JOIN commands in SQL 

Ability to work with FIGMA 

Good knowledge and practical skills of HTML and CSS (SASS/SCSS, implementation of interactive components using various libraries, Bootstrap, flex) 

Basic knowledge of Java 

Confident use of office programs 

Work with metrics, advertising, CRM, analytical systems Report generation  

Basic knowledge of online advertising
Technical and customer support 

I-Media Ukraine 

2020– up to now (3 years) 

The responsibilities of this position included the initial setup of such services as: calltracking, formtracking, chattracking, callback services, emailtracking, working with integrations of other services, setting up end-to-end analytics and call forwarding to SIP/IP, working with client sites due to  the developer console in a browser. 

I was also engaged in further support of clients at all stages of cooperation, being their personal manager, which required me to control client projects, from finance to technical aspects. 

I worked with CPM, bug-tracking systems, and ticketing  services. 

I was looking for bugs in our services, communicated with the development team via youtrack, and re-tested the bugs that had already been fixed. 

I have supported both small and large companies. 

The work is diverse, it has greatly expanded my technical knowledge and gave me the opportunity to work with very large volumes of clients.

Sales Manager Фінанс UTM 

2018 – 2020 (3 years). I worked for more than two years as a manager responsible for the first contact with clientsI also worked with a database of hot leads and successfully fulfilled the sales plan every month, throughout my time in this position. After that, I was promoted to account manager, where I also showed the results the company needed throughout. 

I quit because I lost interest in the sales profession in general. 

The job gave me a good salary and the development of all my communication skills.