lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: customer support manager
Category: Support
Experience: 6 years | English: upper


Hello! I have been developing my project, an agency for accompanying patients undergoing infertility treatment, for 6 years. Our team takes care of customers over a long period of time, our support is an integral part of the interaction with the customer. I am glad that our customers are international, which encourages us to study the peculiarities and habits of people from different parts of the world
Position: customer support manager
Category: Support
Experience: 0 years | English: upper


I believe that I possess the qualities and skills necessary for success in this role. For instance, I have:

1. Sales skills: I have experience and knowledge in sales techniques, such as identifying customer needs, negotiating, and closing deals, which I believe could help me be successful in this role.

2. Communication skills: I am confident in my ability to communicate effectively, both in writing and speaking, which I believe will enable me to interact with merchants and customers, as well as work collaboratively with other team members.

3. Problem-solving skills: I have advanced problem-solving skills that I believe could help me analyze complex situations, identify potential issues, and develop effective solutions to challenges that arise in the job.

4. Tech-savvy: I am comfortable with using CRMs and have basic project management skills, which I believe will be useful in this role.

5. Creativity: I have the ability to think outside the box and come up with innovative ideas, which I believe will allow me to develop the store's services and revenue in a new and exciting way.

6. Time management skills: I am skilled at prioritizing tasks, managing my time effectively, and working efficiently under pressure, which I believe will be crucial for success in this role, especially when managing a pool of merchants and participating in various merchant affairs.

7. Team player attitude: I have a collaborative mindset and am willing to share knowledge, offer support, and work towards common goals, which I believe will help me work well with others, including merchants, colleagues, and management.

Based on these qualities and skills, I believe that I could be a strong candidate for this job, especially if I also have relevant experience and qualifications.
Position: customer support manager
Category: Support
Experience: 0 years | English: upper

- Adjusted teaching program during the spread of COVID-19 and was giving Online lessons (Helen Doron, Shanghai).
- Have had around 60 students joined the company after my demo classes (WingoKids, Beijing).
- Added 40 new companies as regular clients (Autoline, Ukraine).
My first full-time job was as a B2B sales manager at the international Online market Autoline. My responsibilities were to call businesses from the United Kingdom and Czech Republic and offer them advertising their used vehicles on our web-site. I have been working for this company for a year and I signed 40 companies as our regular clients. 
After leaving Autoline I moved to China, where I have been working for 3 years as an English teacher. First, I worked in a big tutoring company WingoKids in Beijing. I was giving private classes and developing individual teaching program. The main goal I achieved was signing around 60 new students after a demo class and having more classes than average.
The last 2 years I spent in Shanghai working for a famous international school Helen Doron. I've been working as an English teacher as well. The spread of COVID-19 happened during my first year at this company, so I adjusted teaching program and was giving Online classes.
Recently, I came back to Ukraine and now I am looking for a job as a customer support manager, because I want to use my English at work and I want to build a career here, in Ukraine.
Position: customer support manager
Category: Support
Experience: 1 years | English: upper


My previous job involved handling chats and writing tickets of various types. The work was done through CRM systems like LiveChat + HelpDesk and previously Zoho. Player inquiries varied, including issues with deposits, bonus discrepancies, betting problems, technical issues, general casino-related questions, and more. I am proficient in using Chrome extensions to streamline support work, such as using shortcuts and automatic translation for non-English chat conversations.

I find support work itself very interesting, and I thoroughly enjoy this profession. I feel comfortable working in this field, and I have a genuine passion for it. At my previous job, I was interested in career growth. However, the conditions of the VIP Manager position did not suit me, and there was no need for a supervisor at the time. I have a strong desire to continue growing professionally, and I believe that was the main reason for my departure from the previous company.
I definitely don't want to work in an environment without clear deadlines or where the CRM system crashes every half an hour. I am ready to deliver high-quality work and I'd like to work in an organized and stable environment. I'm not interested in a job where there is a strict hierarchy, and new support agents are treated as outliers. That's not cool and doesn't align with the supportive community spirit of support professionals.
Position: customer support manager
Category: Support
Experience: 0.5 years | English: pre

Worked in crypto and payment systems. My first place of work was a crypto product, which introduced me to this technology, my main goal for the next year is to take a team lead position
Worked in crypto and payments system.
I have practical experience in customer Service in the IT industry. Experience in different CRM and task tracking systems domains: customer care and achieving goals.
Team lead with great expertise
Position: Customer support manager
Category: Support
Experience: 2 years | English: upper


1) Technical Writer at MCR Software
May 2018 — April 2019
• Conducted evaluative analysis for clients to identify priority applications, their strengths, and weaknesses
• Created a database of software functionality from the point of view of different user groups
2) Customer support manager at DMarket, Kyiv
June 2019 — October 2021
• Collecting customer feedback base for the tech department while providing support assistance for customers 
• Build an established relationship with clients from different regions
3) Customer/Sales agent and T2 Customer support agent at Brainstack, Kyiv
June 2022 — July 2023
 • Made numerous sales, attracting hundreds of new customers for the company
 • Providing professional support to both new and experienced clients, maintaining their relationship with the company
Position: Customer support manager
Category: Support
Experience: 2 years | English: upper

- Partial automation of the process by optimizing the
interface of the admin panel without involving the IT department. This
made it possible to increase the speed of the support manager by 15%
by reducing the time to search for the necessary information.
- Automation of the process of transferring orders from
the manager to the transport department for subsequent delivery.
Optimization by automating the collection of data from the manager's
personal registers into a single register of the transport department.
2021 - 2023
Company: SEO advertising and promotion platform, Estonia, Lithuania
Position: Customer support manager
Responsibilities: Consulting clients of the company on the interface of
the site, assistance in solving emerging difficulties. Work with the
admin panel to make changes to transactions, moderation of incoming
information. Resolving customer issues and concerns.


2016 - 2021
Company: E-commerce pharmacy platform, Dnipro, Ukraine
Position: User Support Manager
Responsibilities: Overseeing the work of a group of customer support
managers. Drawing up key metrics to control the level of NPS,
monitoring compliance with service standards. Responding and solving
problems that arise in the work of a manager or a client of the
company. Reporting, participation in the development and optimization
of the work of operators.
Looking for work in evening or night shift
Position: Customer support manager
Category: Support
Experience: 2 years | English: fluent


A customer support manager with 2+ years of experience in a customer service. I am a fluent English and Polish speaker. My profesional skills include the analysis of customer’s complaints and providing the relevant feedback, maintaining contacts with the customers via live chats, email, calls. I’m a confident user of Zendesk and have an experience in using company’s self designed CRM systems. 

Ready to send CV and answer on all detailed questions in personal messages. Thank you!
Position: Customer support manager
Category: Support
Experience: 3 years | English: upper

- Developed and implemented KPIs for the customer support team from 0
- Created a system for evaluating the quality of agents' work and implemented it in the business process.  Due to which the level of client trust increased by 40%. 
- Solved non-standard cases with clients
- I combine creativity, technology and economy to obtain the best result of the team's work
- Languages:
• English (Upper-Intermediate)
• Ukranian (Native)
• Spanish (Intermediate)
• Russian (Fluent)
At my last place of work, my duties included:
- Led a strong support team conducive to the company's success.
- Monitored the performance of customer support team members and worked to increase team
morale and motivation.
- Implemented effective management techniques and strategies.
- Communicated effectively with colleagues and superiors.
- Exuded friendliness, professionalism, and enthusiasm for the company mission.
- Attended workshops and conferences centered around increasing customer service skills.
- Led recruitment efforts and training of new employees.
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Implementation and maintenance of KPI
- Checking the quality of the work of agents and customer satisfaction
- Optimization of operational decisions in customer service

You can see more info in my CV.

I am currently looking for the position of customer support manager, customer support supervisor or customer support team leader.  Also, based on my experience, I am ready to consider other relevant offers.
Position: Customer support manager
Category: Support
Experience: 10 years | English: fluent

Several times employee of the month
Currently I am working as customer support representative with a part-time schedule. Daily I am dealing with complaints, reports, financial and all other queries related to our mobile apps. My team appreciates me for being reliable, resilient and easy to cooperate with colleague. I am interested in the developing my skills and growing as a specialist. At the present time I stay abroad Ukraine  , interested in remote position. In rare cases may consider relocation.
Please no adult content
Position: Customer support manager
Category: Support
Experience: 2.5 years | English: upper


Customer service professional with 2.5 years of experience in the field of customer support. Demonstrated high customer satisfaction rates (90+%) due to a deep understanding of the technical background of the service, an individual approach to each user, tolerance, courtesy, and the ability to ask the right questions. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to deputy head of customer support. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions.
Key responsibilities at the last job:
- Promptly respond to customer requests.
- Conducting competent and professional communication in English, Ukrainian, and russian languages with clients from all over the world.
- Maintaining a positive, responsive, and professional attitude toward customers.
- Experience using various chat systems and tools (Intercom, LiveAgent, Meta Business Suite, Email).
- Addressing customer complaints and ensuring their quick resolution.
- Experience working with Jira (creating, assigning, and processing tickets)
- Deep understanding of the product, which allowed me to respond professionally to customers and resolve most technical issues on the L1 level.
- Providing feedback and advice on improving the efficiency of the customer service process and the quality of the product itself.
- Testing the company's product
Position: Customer support manager
Category: Marketing
Experience: 0 years | English: upper

achieving personal goals, thus not yet sth outstanding I would like to share
Customer support manager - «7 Gods Casino»
managing CRM, solving tickets, incoming calls 

Sales manager — «Pure profit»
Selling the product, managing СRM 

Customer manager — «Serways GmbH»
Customer service, cooking, cashier
Farmer/Junior media buyer job offer expected
Position: Customer support manager
Category: Support
Experience: 1.5 years | English: upper

Have been working as an acting head of customer support team for half a year on English desk.
Customer Support Manager Oct 2020 - Nov 2020
СаппортЛаб, Kyiv
Handled complex and sensitive client relations and quality control
issues to minimize negative impact to customer support direction.
Respond to all inquiries and requests in a timely manner.
Maintain operational efficiency through following proper office
protocols.

Customer Support Manager Apr 2021 - Feb 2022
MaxiGroup International, Kyiv
Conducting day to day help with a huge variety of requests from
customers regarding technical issues via phone and emails.
Providing coherent trainings about trading on stock market and how to operate trading platform.

Customer Support Manager May 2022 - Present Day
Weblium, Kyiv (remote).
Providing high class customer support for clients regarding website creation process via chat and emails. Ensuring quality control of company's Help Center.
No sales.
Position: Customer support manager
Category: Support
Experience: 7 years | English: intermediate

Professional skills: 
Kayako (chat and helpdesk), Flock, HipChat, Jira (Atlassian), Confluence (Atlassian), Google spreadsheets/Google docs, MS Office, Windows 10, knowledge of Domain Name System (DNS). 

Soft skills: organized, adaptability and ability to work under pressure, self-educated, good communication skills, teamwork, stress-resistance, active listening.
-	Customer Support Specialist at Namecheap 
(August 2020 - current) 
 
-	Experience in HelpDesk and technical Customer service; 
-	Provided thorough support in tickets (complaints regarding abusive activities,  pre-sales, technical/billing/hosting questions, domain registrations, management, life-cycle etc.; 
-	Investigated and resolved problems related to supported services; 
-	Resolved customer complaints and concerns through e-mails and tickets in a timely manner; 
-	Informed customers about issue resolution progress; 
-	Maintain composure and patience facing frustrated/angry clients; 
-	Troubleshooting and multitasking. 


-	Fitness club administrator at World Class (Moscow) 
(November2018 – February 2020) 
 
-	Troubleshooting and multitasking; 
-	Working with clients (meeting, informing, solving complaints and concerns);
-	Maintaining a client base in the Enterprise 1C program;
-	Being in a resource state for all the day (well-being, mood, smile, quick response to external requests);
-	Self-educated, adaptability to work under pressure, good communication skills, stress resistance.
Position: Customer support manager
Category: Support
Experience: 2 years | English: upper

- Project-manager bootcamp at authorized Autodesk center.
- 2+ Years experience working with customers 
- Working as a team lead for a few month.
- During my studies, I worked in the civil service as a senior state executor of the Obukhiv district department of the state executive service of the Central Interregional Directorate of the Ministry of Justice.

- Then i was hired by contracting organization that was engaged in the reconstruction of pipelines as a Project Manager and part-time lawyer (03/05/2020 - 10/02/2020).
 
- Developed as a corporate lawyer, accompanying all contracts of the enterprise, preliminary support of projects. Also, I was also engaged in the purchase of equipment and materials, I have experience in negotiating, and carried out other instructions of the head.

- Passed the Project-manager bootcamp at the CGI School (an Autodesk authorization training center that trains 3D artists), during which I learned how to correctly set technical specifications, control its execution, time management, distribute tasks in a team and understand what the customer wants.

- I continued my journey in the construction company Dobrograd Group (01/06/2021 - 25.04.22) as an assistant director / lawyer of the General Contractor, I am engaged in the selection of personnel from an engineer to a deputy director, maintaining contracts, controlling the write-off of materials, inventory, business correspondence with contractors, control of the deadlines for the execution of work, personal instructions of the director and founder from obtaining technical passports for traveling abroad, paying fines, notary services to buying air tickets and other things.
 
- Within six months I also acted as a press secretary / client manager of the General Constractor, maintained contact, collected complaints and considered requests from more than 400 residents of the residential complex, helped and solved problems that I could solve myself and with the involvement of technical specialists, led the Post-Sales Department (Client -Managers) in some projects, together with technical staff, there were up to 8 people under my leadership.
Everything that no one could handle was entrusted to me.

- Due to the Russian invasion in Ukraine and the suspension of the activities of the construction company I worked in, I switched to a remote form of work and now starting from 10.05.22 I am working as a safety afterhours supervisor in the logistics company,  answering incoming calls and text messages,advising drivers and solving certain range of their problems, I also transfer a part of their problems to the appropriate departments.
Position: Customer support manager
Category: Support
Experience: 1 years | English: fluent


English writer
at the UVO team (квітень 2019 - липень 2019)
Sales representative
at «Clevertrade» (December 2020) -Personally dealt with customer issues
- Completed internal operations to improve the quality of service
Custom support manager/writers` representative
at "Hawk-research" (May - November 2021)
- Monitoring the level of customer satisfaction with all company services
- Assistance in solving problems encountered by clients
English teacher
American English Center (September 2021 - now)
Position: Customer support manager
Category: Support
Experience: 2.5 years | English: fluent


Experienced in:
- helping customers via different channels of communication (with elementary as well as technical questions);
- working closely with the development team;
- demo calls for potential customers; video calls with current customers;
- troubleshooting;
- onboarding new clients;
- leads generation and reaching them (cold emails, social media);
- working with prospects profiles in CRM
- billing

Worked with Jira, HubSpot. Interested in working for a product company.
Would like to enhance my current skills, enrich knowledge in the field as well as gain a new one. 
Also, would like to work in a friendly environment with people that support each other in a team; in a team where personal and professional growth is supported and encouraged;
paid vacation/sick leaves;
no night shifts

Looking for a job in the field or similar (might also consider other departments, apart from customer support).
Position: Customer support manager
Category: Support
Experience: 2 years | English: upper

Education
Lesya Ukrainka Volyn National University, from 2017 to 2022; Language and literature (German), Translation.

Skills
Customer service
Communication
Problem-solving
Relationship building
Empathy

Languages
German C1
English B2
February - October 2021 
Providing technical support via live chat, emails (English/German languages); working in helpdesk and back-office admin tools.

September 2021 -  February 2022 
Communication with customers via emails, chats (German language); providing customers with product information; solving customers issues; cooperation with team members.

February 2022 - January 2023 
Startup company in Gambling
Technical customer support (English/German languages)
Only remote
Without night shifts
Position: Customer support manager
Category: Project Manager
Experience: 0 years | English: fluent


For one year, I was part of the Kyiv
vegan sweets, where the main task was to manage social media and also my task was to contact with company’s clients and take orders 

For 6 months, I was a part of the IT-company REALME, where I helped create content strategies , had a contact with our partners and had a communications with opinion leaders and company ambassadors. Created presentation, spreadsheets and databases
Position: Customer support manager
Category: Support
Experience: 0.5 years | English: upper

Skills:
Speaking and writing in English (B2)
• Excellent multi-tasking and communication skills
• Problem solving
• Ability to work in a team 
• Results oriented
• Attention to detail
• Experience with Microsoft Office - Word & Excel
Hello! I am an enthusiastic customer support manager in online customer service, including tech support, troubleshooting and customer care. Aiming to use my proven skills to attain employment in a customer service role.

Experience:
• Provided to clients updated and actual information regarding cryptocurrency product
• Escalated problems and different issues and monitored their resolution
• Provided solutions and assistance to customers via online chats, email, telegram community
• Composed, distributed tasks between other internal departments
I do not consider vacancies with night shifts.
Position: Customer support manager
Category: Support
Experience: 2 years | English: upper

+I have experience in operating 10+ chats at the same time without loss of quality
+The most important thing for me is a satisfied client, and one of my main achievements is the desire of clients to rate and communicate only with me)
Hi! 
I’m an experienced customer support manager. Have worked with VIP clients in chats and via email letters. I was helping our clients in all their questions, problems, uncommon cases. 
Sometimes clients need purely human support, and if we provide it to them, they will be happy to return to our service again. Therefore, in addition to professional support, it is important to be sensitive and empathetic. I am just such a manager.
If you want your customers to be always satisfied with the service and attention of the support manager - write to me!)
I will be happy to work only on day, morning and evening shifts, without night shifts.
Also looking only for remote work
Position: Customer support manager
Category: Support
Experience: 1 years | English: upper


I graduated from Kyiv National Economic University
where I got a master’s degree in Management. Also, I worked as a shop assistant
for almost three years. During that time I gained crucial knowledge and skills that
I believe I can use it as a customer support manager. These are customer service,
problem-solving, negotiating skills, and the ability to work well with others.
Besides, I have been learning front-end. That’s why I believe it will be easy for
me to understand new tech stuff and use them at work.
In addition, I have a good command of English (Level B2). In my previous job, I
used to speak with foreigners in English. So, it allows me to work and
communicate easily with foreign colleagues or clients.