lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Help Desk
Category: Support
Experience: 3 years | English: intermediate

Instaling Windows Server`16 with DNS, Active Directory by my own
Quality Manager Assistant  July 2013 – October 2015
R.I.S.K. Company (Baku)
	Monitoring compliance with quality standards in the subordinate units:
	Collect feedback from customers: work with complaints, feedback on the work of the branch, based on these data - proposals for improvement.
	Participation in the resolution of disputes between branches regarding clients.
	Conducting internal audits: checking the work of sales managers, programmers and other employees to ensure quality, interviews with managers.
	Development (together with the manager) and organization of a corrective action program.

IT – Administrator Associate  October 2012 – July 2013
R.I.S.K. Company (Baku)
	Support HR by entering all employee and newcomers into the company's database. 
	Verification of all data on all employees of the company and monitor employee access to certain management functions in the system.
I want to find myself in IT
Position: Help Desk
Category: Sysadmin
Experience: 6 years | English: intermediate


•To assist in implementation of new servers, technologies and software;
•Provide technical support to all users, including periodical site visits and
resolving the issues;
•To make sure that company printers and copiers are working properly and
getting regular maintenance;
•To administer the users access (adding and deleting users in a timely
manner);
•Provide user training on a daily used software (MS Word, MC Excel, MS
Outlook, Adobe Acrobat, etc);
•Update and maintain the internal staff contact lists;
•Install and perform the minor repairs to hardware, software, and peripheral
equipment, following design or installation specifications;
•Oversee the daily performance of computer systems;
•Set up equipment for employee use, performing or ensuring proper
installation of cable, operating systems, and appropriate software;
•Read technical manuals, confer with users, and conduct computer
diagnostics to investigate and resolve problems and to provide technical
assistance and support;
•Confer with staff, users, and management to establish requirements for new
systems or modifications;
•Prepare evaluations of software or hardware, and recommend
improvements or upgrades;
•Management of corporate email;
•Regular data backup of users computer and hosting data.
Position: Helpdesk; admin finance support
Category: Other
Experience: 11 years | English: upper

Time difference is not a problem for me
1.2004- Febr`2007 AZERBAIJAN STATE ACADEMY OF AGRICULTURE   Ganja, Azerbaijan     
  Faculty of Economics and Management / Master Degree
2.OPERATIONS COORDINATOR
Responsible for taking a leading role executing the business strategy, ensuring excellence in customer service through a motivated store team. 
The implementation of policies and procedures to facilitate the achievement of agreed objectives and targets.
Responsible for providing appropriate advice and support at all stages to managers and team members in order to meet company targets for retention growth and profitability.
3.Successfully completed ISO 9001:2015 Quality Management System Awareness and Internal Auditor Training.
4. More than 15 years expierence within International Companies.
Online documentation work,data entry ,helpdesk offers
Position: helpdesk / customer support
Category: Support
Experience: 3 years | English: intermediate

Implemented MIS "Dr.Eleks"in two large hotel-medical complexes.
Maintenance and modernization user s workstation. Support server , local network, virtual machine s , software and hardware including hotel, restaurant s, medical center and spa. Creating and configuring new workstations. Troubleshoot operating system failures, ensure the operation of office software packages, and peripherals. Organization of conferences and events. Support remote users (connection, bugs, configure software etc.).

Also worked on integration of the medical information system "Dr.Eleks" at all levels and continue to configure and modernize it. Monitor task performance in Jira. Remote support and solving problems of end user.
Position: Help Desk,Customer/Technical Support, Account Manager
Category: Support
Experience: 7 years | English: pre


I've worked in product IT company аs a Help Desk Specialist.The company develops a mobile trading program, that supports trading operations and automates work of trade enterprises.
My responsibilities included:
Resolving or dispatching requests to the relevant department via OTRS system;
Receiving incoming calls, providing technical support to customers;
Creating authorization keys;
Other tasks (collecting information about the projects, writing instructions) 
Exept this,  I worked as analyst (preparation and submission of daily and monthly project’s reports (Excel reporting, pivot tables));  senior agent, a service and technical support operator, 
customer service manager (Selling 1c program,reference system, seminars & webinars),Installation 1c updates releases and reports to user's computer via remote access.
I gained experience in communicating with various clients, experience in controlling work processes, responsibility for work performance.
Now i want to develop towards the help desk specialist and QA/QC.
Position: Help Desk Engineer
Category: Sysadmin
Experience: 4 years | English: fluent


July 2016 - January 2017
Working as a junior technical support engineer in the Tekrum company:
- Mentoring operators with software/hardware usage
- Dealing with foreign ISP's
- Creating and managing company's CRM accounts
- Setting up softphones
- Documentation
- Installing new workstations
- Installing software and OS'es
- PC/laptop assembling/cleaning
- Searching for potentially useful software
- Ordering new machines and audio devices

May 2018 - February 2019
Working as a junior technical support engineer in the Innovecs company:
- Preparing workstations for newcomers
- Applying minor repairment and coolant system cleanup for corporate workstations
- Creating and managing user accounts in CRM and AD
- Replacing empty toners for corporate printers
- Installing and configuring SIP softphones
- Managing Ethernet cables
- Managing access cards authority levels and providing access cards for newcomers
- Supporting Windows and Linux/Ubuntu based workstations
- Supporting remote coleagues
- Taking part in various English speaking negotiations with support representatives of Microsoft/Adobe etc.

February 2019 - April 2019
Working as a system administrator in the Teva company:
- Preparing workstations for newcomers
- Creating and managing user accounts in CRM and AD
- Supporting Windows based workstations
- Configuring SQL and migrating database

April 2019 - September 2020
Working as a freelance technical support engineer:
- Remote OS deployment
- Configuring remote SSH connection with PKI
- Deploying SW builds via Jenkins
- Supporting and monitoring remote Windows based servers

September 2020 - May 2021
Working as a system administrator/helpdesk engineer in Data Systems Development company:
- Preparing newcomer workstations
- Managing accounts and licenses for the employees
- Ordering new HW/SW
- Resolving Jira tickets in a timely manner
- Managing and creating new policies in GPO and Jamf
- Monitoring Jamf for software deployment
- Assisting remote offices (English only)
- Mentoring remote system administrators/helpdesk engineers
- Managing access cards authority levels and providing access cards for newcomers
- Supporting Windows, MacOS and Linux/Ubuntu based workstations
- Managing stock/inventory
- Creating guides/tutorials in Confluence for employees
Position: Help Desk Engineer
Category: Sysadmin
Experience: 2.5 years | English: intermediate

About 2,5 years experience in IT, work with NGFW, networking, Windows Server, Zabbix, VMware ESXi
Working with different operating systems (Windows,MacOS, Ubuntu, etc), configuring network equipment, working with virtualization, understanding of working OSI model and TCP / IP protocol stack, understanding how the main threats work (viruses, bots, etc.), knowledge and skills of replacing computer components,  quick fix for various pc and network issues. 
      
Installation and configuration of video surveillance systems,  conference equipment.
      
Manage users (Active Directory, Google Workspace, Slack etc.) and accesses in different services (asana, confluence, facebook business manager, AppsFlyer, Google Play Console, AppStore Connect, Firebase console, etc.).
Welltech, Help Desk Engineer
22.11.2021 — 05.04.2022
- user administration (Active Directory, Google Workspace)
- manage accesses
- configuring of a computers, workplaces of employees
- support with software and hardware  issues
- creating and maintaining documentation
- office equipment support
- configuration and installation of conference equipment


Brain Training, Help Desk System Administrator
05.10.2020 — 15.11.2021
- configurimg of a computer and telephone network, workplaces of employees
- maintenance and repair of office equipment
- connection, configuration, diagnostics of computers
- purchase of office equipment
- configuration and installation video surveillance system


SVIT IT,  IT specialist
03.09.2019 — 01.10.2020
-  design and configuring of corporate computer networks
-  administration and configuring Check Point new generation firewall
-  administration monitoring system Zabbix 
-  work with the virtualization platform VMware (VSphere)
-  passed certification Check Point Certified Security Administrator (CCSA) and Check Point Certified Security Expert (CCSE)
Position: Helpdesk Engineer, Network Engineer, Support Engineer
Category: Support
Experience: 1 years | English: intermediate

Cisco Certified Network Associate (03/11/2021), Cisco ID: CSCO14061113
SEDICOMM University
Nov 21 – Dec 21, NDG Linux Essentials Course
Hard skills:
•	Major components of the Linux operating system;
•	Proficiency to work on the Linux command line;
•	Basic understanding of security and administration related topics such as user/group management and permissions.
SEDICOMM University
Jan 21 – Nov 21, CCNA Course
Hard skills:
•	OSI and TCP/IP models;
•	Basic switch and router configuration;
•	Configure and verify: IPv4 addressing and subnetting, IPv6 addressing, VLANs, DTP, Inter-VLANs, STP, EtherChannel, DHCPv4, DHCPv6 server and client, HSRP, Switch security, WLANs, Static and Default routing, OSPFv2, ACLs, NAT, CDP, LLDP, NTP, FTP, TFTP;
•	Backup and restore device configuration;
•	Cisco IOS upgrades and recovery;
•	Network troubleshooting;
•	Basic knowledges of VPN and QoS.
Senior Engineer, 2013 – 2021
The State Scientific and Research Institute of Cybersecurity Technologies and Information Protection
•	Taking part in tasting, commissioning, exploitation and modernization of devices for cryptographic information protection.
•	Expert research and certification of devices for cryptographic information protection and development of technical documentation.
•	Maintenance and repair of devices for cryptographic information protection.
•	Elaboration of Projects of information and telecommunication systems in which information is the state property or information with limited access.
•	Documentary support of Projects with the Security Service of Ukraine, National Guard of Ukraine, State Border Guard Service of Ukraine, Ministry of Internal Affairs of Ukraine, Ukrzaliznycia, National Bank of Ukraine, Ministry of Defense of Ukraine (Agreements, price offers, invoices etc.).
Position: helpdesk, IT Servicce desk, system administrator
Category: Sysadmin
Experience: 4 years | English: upper


I wroked as a customer support agent for 3 years. My last job was Service Desk agent in a company with 1000+ employees. It was perfect for me as I have good communications skills as well as I am OK with IT world in general. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets, vastly improving our client satisfaction ratios. Last survey showed 96% satisfaction rate of our empoyees! Right now I am improving my skills and knowledge in system administration with moving towards Dev Ops
Position: Helpdesk/ IT Support Engineer
Category: Sysadmin
Experience: 0.5 years | English: pre

Personal qualities
fast learner;
desire to learn and develop;
teamwork skills;
user orientation;
stress resistance;
ability to resolve any issues.
Understanding of network principles and routing ;
DHCP, TCP/IP, UDP, DNS;
RDP, FTP, VPN, SSH;
Understanding of server operation and client-server interaction;
Installation and configuration of Windows OS;
Hardware & Software debugging;
Setting up PC to the domain, updating group policies, checking certificates;
Jira, FortNet, BigBrother.
I have little experience in the IT field, but I got a great desire to grow and develop in this direction. I guarantee fast learning,  high-quality performance of all tasks and resolving issues.
Position: HelpDesk specialist
Category: Sysadmin
Experience: 7 years | English: intermediate


05.12.2016 – present
HelpDesk Specialist in “3Shape Ukraine”
Support of the office users and IT infrastructure in MS Environment
Office 365, SharePoint, MS Exchange, AD, Windows 8, 10

15.12.2011 – 31.08.2016
System Administrator in "Ukrainian hydrometeorogical center"
Kyiv, Ukraine

Supporting operational LAN, configuration, support, and reliable operation of workstations.

01.08.2008 – 31.05.2011
System Administrator in "Sors-Invest(SAVVA)"
Kyiv, Ukraine

Supporting operational LAN, adding and configuration of new workstations, setting up of user accounts, installing software, checking old and installing new hardware.
Position: Help Desk Specialist
Category: Sysadmin
Experience: 4 years | English: intermediate


Dedicated and trustworthy customer service desk specialist with three years of experience in hardware and software troubleshooting, tech support, and customer care. Very sociable, polite, loyal in the process of interaction with customers. Completely mastered the process asset management. Experienced in using SharePoint, Power Automate, Power Apps, Service Now, Power BI. I actively participate in the optimization of work processes, both my department and others, by developing software solutions.
Position: Help Desk Specialist
Category: Other
Experience: 1.5 years | English: pre

Writing a manual on how to set up a Macbook for corporate standards in 30 minutes. Instead of an hour of work.
Experience
System Administrator (HelpDesk)
Oct 18 2021 - Aug 16 2022.
Room8Group
Provide solid support to customers with a high degree of customer satisfaction and technical expertise;
Work with hardware replacement, PC assembly, installation, replacement (thermal paste\video cards\HDD\SSD\Power Supply) and diagnosing;
Recommendation of hardware;
Prepare PCs\Laptops\MacBooks for new specialists (local and remotely);
Work with software installation;
Creating and configuring accounts (AD, Jira, Confluence, Slack, Google);
Grant permissions (Jira\Active Directory\Git\SVN)
Respond to assigned customer questions, problems and adheres to SLA;
Provide installation and upgrading of computer systems hardware and software Mac OS\Windows;
Maintain and update internal knowledge base and self-service articles;
Provide end-user support on Windows, iOS, Mac, Android;
Provide support to remote users or sites;
Setup and management of on-premise server and network equipment;
Communication with local internet providers;
Primary diagnosis of network problems (Internet\Wifi);
Connecting, Setting Up, Updating, Activating - PS/XBOX/Nintendo;
Patch Cords purchase and availability control;
Turning on PCs - Turning of the lights\Bitlocker;
Workplace organizations - only patch cords or internet sockets must be available from IT side;
PC check after Termination\Service center;
Before sending to the Service Center - need to describe the cause of the problem - if possible, If not, make a note;
Internet cable pull at the office - in emergency case;
Position: Help Desk Support Specialist
Category: Support
Experience: 8 years | English: pre

Professional
-The ability to ask questions.
-Network administration.
-Skills in diagnosing and solving problems.
-Ability to work under stressful conditions.
-Teamwork skills.
-Experience in user support.
-Setting trade scales, cash registers.
*ComCast Ukraine* october 2012
Maintenance of IT structure of the enterprise
End User Support
Management of technical functions
Analysis of IT structure of the enterprise
Financial statements
Management of internal projects
Technical support of the office, organization of updating the park of IT equipment
Maintenance of uninterrupted work of the enterprise
Provision of television and Internet services
Organization: ITSC 
Position: IT engineer since 2017 - 2020 
Duties: 
-Configuration and support HelpDesk;
-Support IT company infrastructure;
-Processing of appeals, initial communication with customers;
-Administration of Microsoft Windows, Office servers, Server 2003/2008/2012,DNS,DHCP,Microsoft SQL;
-Recording and tracking of incidents and complaints;
-An initial assessment of requests, an attempt to resolve them or redirecting them to a suitable specialist, based on agreed service levels;
-Providing management information and recommendations for improving service;
-Purchase of new equipment;
-Identification of problems;
-Organization of new jobs and premises;
-Identification of the needs of the Customer in training and education;
Organization: KP Ukrzal 
Position: IT engineer since 2020 - 2021
Duties: 
- preparation and storage of backup copies of data, their periodic check and destruction;
- install and configure operating system updates;
-installation and configuration of software;
-troubleshooting in the computer system;
-installation of computer equipment and determining the need for repair;
-participation in the design and installation of the local network;
-participation in the planning of computer systems and the purchase of new computer equipment;
Development, striving to become better, friendly team
Position: Help Desk, System administrator
Category: Sysadmin
Experience: 6 years | English: intermediate

Strong Service Desk skills
High experience in large international companies. IT manager experience.
Active Directory,  Exchange, Domain, Windows Server, Linux, Cisco(no cert)
Position: Help Desk Team Lead
Category: Support
Experience: 10 years | English: upper


For now leading L1-L3 help desk teams, with following responsibilities:
-Team management
-IT Systems migration
-Processes and Workflows creation
-Handling increased complexity cases
-Infrastructure upgrade and planing
-Budget planing
-New offices planing 
-Provide IT SD consultation for internal projects
Position: Helpdesk team lead | IT team lead
Category: Sysadmin
Experience: 6 years | English: upper

Build my Helpdesk (L2) team with 3 members on ITIL standards.
Year team task planning.
Budget planning for the year.
When I was one helpdesk - success support for 300+ users with the growth of the company +10 people per week.
Creating policy.
Team Leader of 3 Helpdesk specialist.
Experience in budget planning for the year
Prioritization and compliance of projects deadline.
User support on Windows and Mac OS with troubleshooting.
Widows and macOS Server experience.
Jamf administration knowledge.
Orion monitoring experience.
VMware & ESXi experience.
Organization and management of a helpdesk team with 3 members.
High-quality support in active recruitment (more than 10 people per week).
Stress and load resistance.
Sociable. ;-)
Looking for an interesting team and task.
White wages, medical insurance, refresher courses.
Looking for an offer not less than team lead.
Position: HelpDesk Team Lead, Technical Support Engineer.
Category: Sysadmin
Experience: 8 years | English: upper

Successful experience in building of HelpDesk Team from scratch for company with 200+ employees and 3 remote offices
More than 8 years of successful experience in fixing issues between people and technologies. 
Knowledge of network protocols, experience with L2/L3 equipment (CISCO, Mikrotik, Ubiquiti, HP), cabling, configuration of Firewalls (Endian, Fortigate) server cabinet mounting.  
Proven experience in installation of CCTV (Ubiquiti, Hikvision, Dahua)  
Knowledge of Windows Servers, applications and services (AD, DHCP, DNS, file sharing etc.) Basic knowledge of UNIX.
Big experience in recognition and fixing of difficult tasks.

Strong skills in people management. Experience in budget planning, tenders provision, general administrative tasks performance.
Experience with Technical writing, creation of manuals, training provision, presentations.
Preferably an international company. 
Ready to build a team from scratch, or join a strong team of makers. 
I do not accept gossips and dirty games at work.
Position: Help Desk / Technical support specialist
Category: Support
Experience: 3 years | English: intermediate

Courses and trainings:
- Google Project Management: Professional Certificate (Coursera)
- Computer vision (Robotdreams)
- IBM Data Science Professional Certification (Coursera)
- The Complete Guide to Python 3: From Beginner to Expert (Udemy)
I’ve been working for one and half year in project IdealoRama.
This project is developing software that is used for automated verification of products on a shelf, and validates their positions against planograms using artificial intelligence.

At the last place of work, I worked as technical support specialist
General duties:
- Communication with clients and project managers
- Working with databases
- Working with single-board computers
- Writing scripts in bash/Python
- Documentation development
- System testing
- Training of employees

I worked with the following technologies: SQL, Python3, Java, Git, Postman, Linux, Jira.
Position: Help Desk Technician
Category: Support
Experience: 1 years | English: fluent


• Led the high-risk machines project and participated in telecommunication projects.
• Educated users on the ways to individually address and troubleshoot recurring issues.
• Provided IT Help Desk emergency call-center coverage on daily basis for three hours.
• Handled regular tickets coming through the ticketing system from the users within the SLA.
• Assisted users with non-regular tickets incoming through different communication methods.
Position: hgh
Category: Android
Experience: 2.5 years | English: pre


Experience in developing an application for the streaming service.
Experience in developing Android library, that allow you to highlight the Views/Menu items/RecyclerView items by blurring background
Looking for
Challenging tasks with a great opportunity to level up my skills;
Comfortable and flexible working schedule
Position: High middle frontend developer (React)
Category: JavaScript
Experience: 5 years | English: intermediate


Strong knowledge of JavaScript.
1.7+ years of experience with React. 

Have created large admin panel with React + Redux, courier delivery app with React + Redux + TypeScript. Have experience in Vue, Angular, PHP(Laravel).
I'm looking for project where I can work as a part of a strong team.