lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Quality Analyst
Category: Support
Experience: 6 years | English: fluent


Summary

I am a results-driven, adaptable, experienced manager with an analytical mindset, I have a passion for innovation, and
documented success in hands-on roles. Expert at working in collaboration with cross-functional teams in the
development and execution of critical projects, including planning, budgets, and workflows.
I am a very positive person trying to cheer up people around! I am good at mentoring people and helping others to
achieve great results.

Experience

FREELANCE
Online Consultant
10/2019 - 02/2022
- Customer Service Representatives' activity evaluation: speed of answer, service evaluation, complaints' solution
evaluation, - performance evaluation
- Risk Manager: payment systems, fraudulent activity
- QA Manual: Bugs Review & Testing with conducting Bugs Reports, Test Case etc

QATestLab
Trainee QA Engineer, Kyiv
09/2021 - 11/2021
Conducting Bug Reports
Test Case/Check List
Test Plan
Mind Map
Smoke & Regression Testing
Jira
WEB, Mobile, Game Testing practice

Head of Department, Kyiv
02/2019 - 10/2019
- Managing the Team of Support Agents in Ukraine and Remote Support Team with Quality Assurance Team in the
United Kingdom (startup, working directly with CEO)
- Working on Website improvement, including implementation of new Extra features for cross and upsales increase,
creating an action plan on processing new features. Close cooperation with IT, Marketing and Finance Departments
- Analyzing chats, emails, calls in order to evaluate managers' performance on quality of service: new customers &
existing customers
- Testing all new implementations as a QA Engineer: Website, Mobile application, CRM systems. Conducting reports on
any bugs noticed.
- Working with payment systems, fraudlent activity
- Deep benchmarking with analysis and conclusions
- Creating Business processes protocols as for a new Company (Selling points, MoneyBack Guarantee, Support Level
Gamification, Vacation Policy, Shifts&Breaks Policy, Fines Policy, Probation Policy, Job Descriptions etc)
- Everyday conversion, cross and upsale rate, Leads processing, Service and Product rate tracking, making up an action
plan on its rise and conducting brainstorm with training sessions
- Working on client's LTV, decreasing one-time buyers number, Facebook and Instagram promotion together with
Marketing Department
- Conducting weekly & monthly meetings with the team to improve managers' performance (both individual and group)

Head of Q
Position: Quality Architect (Test manager)
Category: QA Automation
Experience: 11 years | English: fluent


Test manager with more than 4 years of management for big projects. Up to 50 subordinates.
Quality Architecture, QA Audit, Pre Sales and Up Sales, Test Strategies, Staffing. IoT Cloud Tests Automation, Mobile Testing, Accessibility Testing, Java, Python
Position: Quality Architect, Test Manager, AQA Lead
Category: QA Automation
Experience: 11 years | English: fluent


QUALIFICATIONS:
- Projects Audits/Assessments, Sales/Pre-Sale (RFP, RFI), custom proposals, consultations, etc.. 
- Establishment of testing processes from the scratch either improving the current by Engineering Excellent practices
- Crafting automation testing from zero to efficient CI/CD process with automatic triggered Quality Gates
- Experienced with Re-Engineering of multiple big-scaled projects to micro-services with sift-left approach & isolation testing
- Managed distributed teams (50+ AQA, Manual, Performance, Accessibility testers in parallel at several locations)
- Experienced with functional & non-functional testing to cover required product’s Quality Attributes 
- Testing experience at Cloud based, Web-based/Desktop application, Medical equipment, E-commerce projects, SSO, CRM system, Rest/Soap
- Emphasis on efficient & manageable delivery with controlled and well organised multiple targets & priorities
- Develop and upgrade comprehensive test documentation: Complex Test Strategies & Test Plans, Metrics, Reports, Timeline, Risk Based Strategies, etc… 
- Enjoy working and starving for new knowledge and information

TECHNICAL SKILLS:
- Programming & formats: Java, C#, HTML, XML, CSS, Json, SQL, JavaScript (general), Ajax (general)
- Test Automation: RestAssured, Selenium WebDriver(Custom framework) + Java & C#, mockito, Serenity(BDD), Cucumber, Jbehave, Selenide, TestNg, Junit, Nunit, Selenoid/ Selenium Grid, WhiteStackFramework
- Visual automation: OpenCV, SikuliX
- Performance: Jmeter, Gatling
- CI/CD: Jenkins, GitLab CI, Teamcity
- Code Coverage: Drill4J, Jacoco, dotCover
- Version Control: Git, SVN 
- Reporting: Allure, Report portal 
- Other tools: Tomcat ,Apache Load Balancer, Jooq, Unity3D (Game Engine) , STAF, ps.exe, Apache Load Balancer, Maven, Gradle

CERTIFICATIONS:
- ISTQB® Certified Tester, Foundation Level. (License: 16-CTFL-90840-03).
- Certified Scaled Agile Framework Agilist (SA), SAFe (License: 39502417-1308).
- Certified Agilist, Agile approaches to SDLC, The Improved Methods.
Position: Quality assistance
Category: Other
Experience: 2.5 years | English: intermediate


Project implementation quality assurance
The main responsibilities were:
- checking the task's quality
- entering inspection reports
- arranging meetings (specific task)
 don't like to take things easy, and I'm always seeking for ways to improve and excel. I received two promotions in less than two years in my prior position.
Position: quality assurance
Category: QA
Experience: 0.5 years | English: intermediate


Practice in Skill Up and Genesis .
1 I am experienced in working with documentation: test suite, test case, bug report, checklist and test plan.
2 I am experienced in working with with test design techniques
3 I am experienced in working with finding bugs and adding them to the Bug Tracking System - JIRA
4 I am aquatinted with SQL database
5 I am used to working with equivalence classes, boundary values, decision table
6 I am quite good at writing HTML code and styled it via CSS, know about HTTP and other protocols

• 2021, worked with targeted advertising, where I got acquainted with the CRM system, maintained documentation and studied the Facebook advertising panel

• 2022 Worked as a sales manager, where I learned how to work in a team, had direct contact with potential clients and kept various documentation

• 2022 Worked as a sales manager, where I learned how to work in a team, had direct contact with potential clients and kept various documentation
Position: Quality assurance
Category: QA
Experience: 0.5 years | English: pre

As an appraisal engineer who worked in Ukrainian retail for 8 years, I was one of the most active and successful specialists. This is made possible by my deep understanding of hardware and mobile platforms. With my participation, the first localizations and Ukrainian versions of Meizu and Xiaomi devices were born.
As appraisal engineer - Customer support, hardware repair, software tuning and supporting, firmware creation, testing and update, devices localization, hardware and software quality control;

As trainee manual QA - Manual testing of trading platform's modules, acceptance features testing, documentation of releases.
Hope to improve my manual QA skills and get more experience with a brand new projects =)
Position: Quality Assurance
Category: Support
Experience: 1.5 years | English: fluent


1. Customer Support Representative
Provided product/services information, answered questions, and resolved any emerging problems that our customers had faced with accuracy and efficiency.
2. Quality Assurace
Delivered the highest standards of customer service and maintained these standards by continuous evaluation of agents and resolution processes.
Position: Quality Assurance
Category: QA
Experience: 6 years | English: upper

Managing QA team (5 people), building test processes. Performing planning of release for mobile application. Rechecking designs and documentation. Coordinated and planned work on the advertising website.
6 years of professional work experience as a Quality Assurance engineer for Web and mobile applications. Experienced with different types of projects and have an understanding of how to adjust the testing process according to the product and client needs. Have good knowledge of writing and maintaining all kinds of test documentation (Test plan, test strategy, Traceability Matrix, Risk management plan, Test summary and status reports, Checklists, test scenario, test cases, and operational procedure. Competent in manual testing: Functional Testing, and Non-Functional testing. Good knowledge of SDLC
and testing methodology. Able to mentor co-workers and lead small teams. A creative, sharp-minded person with leadership & coaching skills. Flexible, fast learner, sociable person.

Project1 
The system supports a range of financial, cryptocurrency, and identity services. It can move money around, broker exchanges, validate KYC/AML information, and transfer to/from traditional banking systems.
Responsibilities: Managing QA team (5 people), building test processes, Creating test plans, checklists, test cases, and user stories. Performed acceptance Testing, UI testing, Smoke, Regression, Sanity, Usability, and Compatibility testing.
Technologies: My SQL, IOS, Android, Figma, Postman, Git Hab, Test rail, Datadog, Papertrail, Sift Console, Sardine, Onfido, Sumsub

project 3 
Service for tracking collector's work and status. The system based on the route and informed debtors about their credits
Responsibilities: Was creating test plans, checklists, and test cases. Web project testing, cross-browser testing, UI testing, Smoke, Regression testing, API testing, Acceptance testing
Technologies: Browser Stack, Figma, Jira, My SQL, Pivotal Tracker, Postman

project 3 
Web platform and mobile Health care application for checking the health state of family members and managing patients. A platform that allows tracking hospital and post-hospital stay of patients (for doctors). And mobile application with a reflection patient's state (for the patient's family members )
Responsibilities: Was creating test strategy, checklists, and test cases. Performing planning of release for mobile application. Web project testing, cross-browser testing, performance mobile testing, Rechecking designs and documentation. Coordinated and planned work on the advertising website.
Technologies: My SQL, IOS, Android, Android studio, Figma, Invision, UI/UX testing, HTML, CSS, JavaScript, Postman
Position: Quality Assurance
Category: QA
Experience: 3 years | English: pre


- A Full cycle of Software Development Testing: Requirements analyses, Planning, Execution, Testing process controlling,
Maintenance
- Experienced in team 2-35 people
- Experience with QA processes and methodologies (manual test processes, functional testing, smoke testing, integration
testing, regression testing, black-box testing, GUI testing, exploratory testing )
- Experienced in REST API testing
- Experience with issues tracking tools, test cases, checklist design, and execution
- Understanding of Agile approach (Scrum framework)
Independence, focus on results
- Experienced in the following domain: E-commerce, Health and wellness are
Position: Quality Assurance
Category: QA
Experience: 0.5 years | English: fluent


Developed and executed test plans, test cases, and scripts for web and mobile applications using Selenium WebDriver, Appium, and TestNG.
Identified, reported, and tracked API defects using POSTMAN.
Participated in Agile ceremonies such as sprint planning, daily stand-ups, and retrospective meetings.
Collaborated with developers and other stakeholders to resolve issues and improve product quality.
Conducted manual testing of web and mobile applications on multiple platforms and devices.
Created and maintained test documentation, including test plans, cases, and reports.
Contributed to the continuous improvement of the testing process by suggesting and implementing best practices at Puresec.
Position: Quality Assurance
Category: Support
Experience: 4 years | English: upper


I have 3 years of experience as a performance quality assurance specialist.
As the PQA specialist, I monitor and evaluate the progress of different departments by analyzing the performance
metrics. In the previous quarter, as a result of coaching, 8 out of 9 sales agents were able to improve their performance and, on average, managed to increase the RPC / CVR of the entire sales department by 11%.
I also do competitor analysis reports from time to time and prepare a strategy for improving internal customer service processes. For example, I develop new approaches for the presentation of internal products of the company and upsell other services and programs.
In addition, I deal with onboarding and training new employees or improving the qualifications of old ones. In the last quarter, I've designed 3 new sales training courses and updated 2 more introductory presentations for newbies.

Before the PQA position, I had 1 year of B2C sales experience - selling services and software to potential clients via phone and chat, mainly in the US market. In B2C selling services, I was reaching targets, and high conversion rates, developing new selling tactics, and guiding more junior members.

I am looking for new opportunities and directions in the digital sphere where I can learn and develop as a perfect specialist, show my creativity and in the future take a higher position in the company.
Position: Quality Assurance
Category: QA
Experience: 2 years | English: fluent


I have been working as a Q.A. for EA Games for two years making sure everything looks and functions correctly testing console , web and mobile applications. Making sure all requirements are implemented and reporting issues in Jira. Working with iOS , android , windows , Mac , PS3 and Xbox I have a lot of experience creating and maintaining Q.A. documentation , using Testrail to create test cases and execute test cases. Using tools such as Google Chrome Developer Tools, Xcode , Android studio , ADB, and unix
Position: Quality Assurance
Category: QA
Experience: 0 years | English: upper

Looking for my first job as a quality assurance engineer. I am responsible, detail-oriented, meticulous, flexible person. Thanks to previous work experience, I can work in a team and find a common language with colleagues.
I have theoretical knowledges and want to apply it on real project.
I want to be part of a team that develops interesting and useful products.
Position: Quality Assurance
Category: QA
Experience: 5 years | English: pre


Over five years of a relevant, versatile
experience (web, mobile and desktop
application testing)
A deep knowledge of functional testing,
regression testing, usability testing, build
verification testing, installation testing, failover
and recovery testing, configuration testing,
integration testing.
Methodologies: Agile\Scrum, Kanban.
Computer languages:  Java SE8.
Web: HTML, CSS.
Test: Maven+Selenium+TestNG, Gradle+Appium+Junit.
Tools: VMware, VirtualBox, Fiddler, JMeter.
Position: Quality Assurance
Category: QA
Experience: 3 years | English: upper

Courses:

ITVDN QA          GeekBrains (Basics of programming)
2018                   2017
- QA Test Engineer
    - Automotive project (Android devices’ testing, compatibility test suite testing);
    - Network project (analysis, search for the bugs’ root cause of network equipments’ work, test coverage and writing test documentation).
- Automation QA
    - Web project (auto test writing with Python),
- Support manager/ Software Tester
     - Game dev project (GUI/UI testing).
Position: Quality Assurance
Category: QA
Experience: 3 years | English: fluent

- my work is always done on time 
- building strong connection within teammates
- set in order documentation that was obsolete and not relevant
- developed technical skills ( API testing, SQL, debugging in SalesForce)
QUALITY CONTROL ENGINEER JUN 2019– CURRENTLY
RESPONSIBILITIES:
• Presenting demos, consulting and giving KT sessions to the Sales department.
• Writing/editing documentation
• Participating in requirement gathering, design discussion
• Executing and maintaining test cases, regression test suite
• Providing testing estimations
• Quality control in production, performance testing and sanity check
• Running automation tests
• Verifying migration data

METHODOLOGIES:    SCRUM, Agile, SDLC
TOOLS :   Jira, REST, Web Api, SalesForce Api, SQL, Testlink, Confluence, Postman, JMeter, Bitbucket , Visual Studio, Selenium (entry level)

WEB UI JUN 2018 – MAY 2019
• Configuration, implementation, and quality check of client web products on various sites.
• Providing technical advisory for end-users, cooperation with the client to meet customer’s expectations.
• Debugging to understand the root of the issue
• Answering product and service questions and offering information on related products and services.
• Providing design solution for owned features to the client
TOOLS: JS, CSS, Salesforce, Jira, SQL, Subversion, Fiddler, Postman

RISK ANALYST OCT 2016 – JUN 2018
• Outlined and took care of potentially fraudulent payments by performing transaction legitimacy verification.
• Provided technical advisory and support services to customers from all over the world via phone, email & chat.
• Identified and contacted corresponding parties to assist customers and clients on a wide range of queries.
• Reduced vendors’ chargeback & refund rates by monitoring and verifying global transaction flow (credit/debit cards, PayPal and other payment methods)
• Ensured implementation of various methods and procedures to confront any fraudulent usage of payment information.
• Provided comprehensive training for less experienced/ new stuff

Searching for BA position to analyse requirement, participate in decision-making process for product development, improve skills in BPMN, UML
The expectation is to join a team with BA so that I can fast acquire the needed knowledge
Position: Quality Assurance
Category: QA
Experience: 4 years | English: intermediate


Software Quality Assurance with 4 years of experience with great attention to detail and commitment to developing and implementing product quality improvements, supported by tools such as Jmeter, Katalon, Selenium, Postman, MySql with the expected result to be able to analyze data and turn it into useful information can be followed up.
Position: Quality Assurance
Category: QA
Experience: 1.5 years | English: intermediate

Courses: Quality Assurance
Strong knowledge of SDLC and STLC
QA artifacts creation and maintenance (Test Cases, Checklists, Test Reports, Bug Reports, Project Documentation)
Experience with JIRA, Confluence
Commercial experience with REST API testing (Postman)
Good understanding of CI/CD processes (Jenkins)
Collaborate with QA team, developers, and PM
Working with Chrome Dev Tools
Ability to work independently and take the initiative to solve QA challenges
Great attention to detail and result driven approach
Position: Quality Assurance Analyst
Category: Other
Experience: 1 years | English: fluent


08/2021 – 10/2022
Service Desk Technician at EPAM (Lviv, Ukraine): As a Service Desk Technician I have undertaken analysis, diagnosis and resolution of incidents, which ranged from straightforward questions to more complicated technical issues. The role also involved the initial processing of all types of service requests, proactive communication with business, and knowledge base updates.

05/2023 – 08/2023
Lead Generation Manager at Sunvery (Lviv, Ukraine): The role of a Lead Generation Manager required excellent English communication skills (verbal and written), experience with cold emailing and marketing to key clients and prospects, conducting customer research and maintaining databases.
Position: Quality Assurance Analyst
Category: Support
Experience: 3 years | English: fluent

Achieving high-quality standards (improvement of overall CSRs' performance), developing improvement plans, and exceeding the client's expectations.
2 years as Quality Assurance Analyst in Customer Support (responsible for >60 agents), 9 months as Senior English CSR.
Responsibilities as QAA:
 Monitoring and auditing transactions performed by CSRs against internal and external quality assurance requirements to deliver excellent customer experience. 
 Ensuring that transaction monitoring goals and requirements are met. Issuing Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring.
 Maintaining internal and external meetings (monthly and daily with the management, weekly with CSRs).
 Performing further deep dive of other relevant data when necessary. 
 Updating Quality Assurance reports (e.g., Daily Internal Errors, Scorecard Upload, etc.) for the account by retrieving and updating the respective files and data. 
 Maintaining the files for updated and accurate reporting of Quality Assurance data. 
 Reviewing and analyzing data on Customer Satisfaction results and highlighting areas for improving customer experience and overall quality assurance. If requested, conducting orientations to new hires and CSRs returning from extended leave regarding the QA Team and the account's transaction monitoring guidelines. 
 Calibrating with internal groups such as Trainers, Team Leaders, as well as external counterparts. 
 Monitoring transactions that are randomly selected per calibration meeting to ensure that customer experience and overall quality assurance expectations are adhered to. 
 Other related tasks assigned by the managers.

Responsibilities as CSR:
 Providing customer support via responding the inquiries;
 Helping the other agents to solve the inquiries;
 Helping the other agents to escalate the inquiries and to adjust the schedule;
 Learning the platform and explaining its’ rules to colleagues;
 Completing side tasks assigned by Team Leader (e.g. training with the newcomers).
Position: Quality Assurance Analyst
Category: QA
Experience: 1.5 years | English: upper


Analyze user’s stories and cases, review of software requirements for validity and feasibility.
  Identified test scenarios and estimated test efforts.
  Collaborate with Software Developers, Business Analyst and Product Managers to develop effective strategies and test plans.
  Execute test cases and analyze results. 
 Create logs to document testing phases and defects.
  Report bugs and errors to development teams and provide support. 
 Conduct post-release/ post-implementation testing. 
 Work with cross-functional teams to ensure quality throughout the software development life-cycle.
Position: Quality Assurance / Automation Engineer
Category: QA Automation
Experience: 1.5 years | English: upper

1.5 years ago, I didn't even know the difference between a manual tester and an automated one, or what Selenium was. Now, I'm gaining experience as an automated tester and writing automated tests that I upload on GitHub. It's just amazing to me, and I have no intention of stopping there. I also plan to learn new languages and frameworks.
Recently, I have been working on startups such as "Linguamat," "Murrefecto," and "Baza trainee Ukraine." On these projects, I was responsible for creating user cases, user stories, mind maps, test strategies, test cases, and automated tests using Python, Selenium WebDriver, and Pytest. I also have experience in manual testing. I am open to considering all opportunities.
My expectations are to find a company that values progress and where I can grow and advance as a professional. I am also looking for a real team with whom it will be enjoyable to work, solve problems together, and achieve our goals. I hope to not only be an excellent team but also friends who support and motivate each other.