lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Operational Manager, Team Lead
Category: Other
Experience: 11 years | English: intermediate

Being a CEO:
- A new scheme for working with a dealer network - which gave a 25% increase in sales;
- Opening of second production plant;
- Attraction investment from the EBRD
Being a Financial Manager:
- Implementation of management accounting system
Being a Purchasing Director
- Implementation of our own development ERP-system
- Reducing the cost of manufactured products by 5%
I worked in various positions in manufacturing companies for 10 years:

Chief Operating Officer(current position)
- Operational management of the company
- Purchase of raw materials, goods and materials;
- Budgeting;

CEO
- Operational management of the company (2 plants);
- Participation in strategy development;
- Optimisation of business processes;
- Implementation of the ERP system;
- Monthly reporting to shareholders

Financial manager
- Financial reporting to the owners
- Implementation of management accounting
- Financial analysis of the company's work
- Risk management

Procurement Director
- Procurement budgeting;
- Procurement of raw materials, goods and supplies;
- Ensuring an optimal level of inventory turnover;
- Search for new suppliers, materials, especially for R&D

Head of production
- Production schedule planning
- Project evaluation 
- Project management
- Procurement of raw materials, goods and materials
- Development of technical specifications for a production information system (ERP)
- Implementation of a production information system
- Implementation of new technologies in production

Considering my strengths like planning, budgeting, evaluationand operations managament backed by 10 years of experience I looking for position where my expertise can be growing factor for business.
Unacceptable  illegal things, fraud, work with Russian business
Position: Operational manager / Team leader of a Customer Support team/Junior Project manager
Category: Support
Experience: 6 years | English: upper

Communication in foreign languages: Polish as a native speaker, and English is an upper-intermediate

Team leader of a customer support team for Busfor.pl customers for 3 years 

4 years experience in Customer support service.

Zendesk,Helpdesk, AMO CRM, Creatio, Apptivo

Team coordination.Troubleshooting. Multi-tasking. Work with international acquiring systems such as : Pay U and Dot pay.
Operational manager
Laba (EdTech) Kyiv Apr 2021 - May 2022

- Analysis of sales managers work, conversion and KPI tracking ( as a result it is enabled to increase every week the product conversion rate)
- Work in AMO CRM and internal system control tasks of managers (distribution of leads between sellers)
- Support sales 10 managers and 1 supervisor (for example if IP telephony stopped working or there are problems with CRM)
- Control over speed of processing leads ( holding processing speed on 20 max 30 minutes which allowed managers to process the requests faster)
-Training of salespeople ( includes introductions with all programs that the sales department used daily) Trained 10 sellers. After training near during 1‑2 days, newmate was already effective in less than 2 weeks and made his first sales
- Choosed the best polish services for payments and links generating

Customer Support Team Leader
Busfor/Blablacar Kyiv Aug 2016 - Jul 2022

- Organization of work of the Customer support department in Polish and English (4 teamates)
- Interaction with carriers and agents
- Listening to conversations and quality control of operators
- Development and expansion of the team, search for personnel if there are vacancies
- Training and retraining of CS employees
- Checking payments (correctness of refunds)
Control over efficient operation of payment systems (Pay U, Dot Pay)
- Zendesk and Helpdesk Eddy
- Influencing of processes inside the team, work with templates used in the work of the department
- Administering the team: schedule, vacations
- Automated the processes and processing time of refund requests
- Integrated into the Customer Support team: auto‑replies, editing templates and translating texts to Polish and English
Великий проект або ж невелика команда і стартап. Шукаю можливість приміняти в роботі іноземні мови.
Position: Operational Support
Category: Other
Experience: 2.5 years | English: upper


Operation Support professional (2.5 years) with a legal background (1.5 years - Lawyer). Adept at leveraging data and analytics to enhance day-to-day operations throughout my career. Eager to develop in analytics field.
On current position ( Operational Support) I am mainaining the following:
. Efficiently handle the entire invoicing process, including creating, approving, sending, and following up on invoices
• Develop and maintain databases and company's financial metrics using Microsoft Excel for data analysis. Keep track of budget status (various consulting projects) and ensure timely updates
• Create and updated company policies in accordance with requirements and challenges
• Provide daily support to employees and associates for various tasks such as software issues, tracking hours, managing travel expenses, handling internal invoices, and resolving day-to-day challenges.
• Assist with contractual and legal questions, as well as handling questionnaires.
• Manage Microsoft 365 by overseeing user and device management to ensure smooth operations.
Position: Operation, business process manager
Category: Other
Experience: 5 years | English: fluent

- Designed and implemented cross functional processes including cross functional meetings and decision making process between stakeholders
- Implemented assessment of effectiveness internal processes with process owners
- Implemented motivation system KPI based
- Made strategic alignment of business model with business processes and organizational structure
- Holded process of growth of managerial culture including OKR
- Designed and implemented system of problem identification and problem solving within the company
- Implemented frameworks for selforganized and selfmanaged teams, also Agile, Scrum, ISO 9001
- Change management - managing organizational changes from the people side of changes, decreasing change resistance
Design and implementation of transformational changes related with management: Metrics, Business processes, Cross-functional meetings, splitting of responsibilities for roles, creation of regulations. Help colleagues understand the reasons behind any company restructure or change: educational and coaching sessions, workshops, facilitations.
I'm interested in work connected with alignment for product, strategy, processes, people. Improving operational effectiveness of business processes. To choose most suitable framework and metrics for managerial approach and company's goals achievement. Manage things that should be managed. Facilitate decision making processes for c-level team.
Position: Operation Controller, billing manager
Category: Other
Experience: 1.5 years | English: fluent

Successful team management under heavy workload, resolving issues of the highest complexity. 
Languages:
English, German, Ukrainian, Russian
Certificates:
- General data protection and regulation
- Information security
- Preventing bribery in business
- Preventing money laundering
Operation Controller
1.6 years
-performing daily analysis of operations with payment cards, accounts;
-executing operations with reconciliation procedures, payment files processing, reports, etc;
- topping-up company's crypto accounts on various exchanges;
-investigating issues with operations in the systems, perform actions with such operations;
-executing financial monitoring of operations in different channels;
-communicating with 3rd parties, international payment systems regarding transaction investigations, chargebacks, refunds, etc;
-planning, processing, and controlling stock of cards and assets;
-developing of corresponding documentation, document processes, etc;
-taking part in automation of operations, monitoring, etc;
providing support for operational processes of the Unit.

Senior Customer Support Representative
2 years
- training and mentoring of 15+ new colleagues;
- guidance and best practice sharing with other members of the Customer Support Team;
- quality control and reporting;
- preparation of internal suspicious activity reports (SARs).

Customer Support Shift Leader
5 months
- supervising members of the chat group;
- team performance monitoring and ensuring duties are performed efficiently;
- reporting any issues to the management;
- managing employee requests.

Customer Support Representative
11 months
- handling and resolving customer's queries via email;
- collaborating with other teams to tackle and resolve customers' issues;
- creating tasks in Jira (bugs, incidents, feature requests).
I would like to be a part of a friendly team and work with leadership that values its employees. My aim is to face new challenging tasks and help the company to achieve its goals!
I'm expecting to work in a perspective company that provides a possibility of career growth and propels my professional and personal development.
Position: Operation Director/COO
Category: Other
Experience: 11 years | English: upper

As a result of the reorganization of the department and the introduction of new rules and procedures in the department that I manage, the team showed the growth of the region by 35% at the end of 2020 vs planed 25%
Experience in the IT direction (from 1.5 years), media business 15+, of which more than 6 years in leadership positions with a staff of more than 20 people. I have extensive experience working with such media resources: online, offline media, events, outdoor advertising, native, context, work with opinion leaders, video advertising. I know well the fashion, jewelry, beauty, car market. In my work I use CPM, CTR, CAC and other marketing metrics. I make decisions based on analytical data and take responsibility for my actions.
Strategic thinking, challenging task, exciting team, fast growing company. I am definitely an operations manager who is able to set up processes, identify "weak spots" and find a solution, build communication between departments and increase the effectiveness of the team. I enjoy working with people and numbers.
Position: Operation director, PM
Category: Other
Experience: 10 years | English: fluent

Successful organization of all operations and required processes from scratch in 50+ team in software development company
•	10+ years of proven experience in VFX and animation, IT, fashion retail as operations  project director, with four years of overseeing the remote team
•	MBA and Master’s degree in accounting and auditing, HR management and coach certificate, PMP certificate
•	experience in creating and leading all processes 
•	manage all stages of the project lifecycle, including initiation, planning, execution, monitoring, control, and closure.
•	Successful comunication coordination with internal and external team to ensure all aspects of each project are in alignment.
•	Experience in developing and maintain project documentation
•	Facilitate creative problem solving, and encourage a collaborative team environmen
•	I have troubleshooting skills and can quickly manage multiple and competing tasks within high quality
•	Experience with creating, improving processes and systems, dashboards and reports
•	Proven experience in creating, understanding and analyzing budgets
•	Familiar with Salesforce, JIRA, Confluence, ASANA, Hubspot, Pipedrive, Kronos, Trello, Miro, Zendesk, Slack, Notion, Word, Excel, PowerPoint, Project Management tools, Shotgun.
I am interested in joining a strong team with big ambitions and different challenges.
Position: Operation engineer
Category: DevOps
Experience: 2 years | English: intermediate


To provide with support for Bakcell and Nar VAS platforms (current and future)
 To escalate and notify about defects/bugs to IT Department and stakeholders
 To actively participate and collaborate with IT_VAS team 
 To be key areas are and not limited to:
 Messaging solutions (MCO,SMS Router, SMS Firewall, SMS Gateway)
 Bulk SMS
 USSD Gateway 
 MCNS
 VMS
 MMSC
 Ecare(Bakcell and Azerfon Apps)
 Bakcell and Azerfon Toolbars
 DTMS
Position: Operation manager
Category: Other
Experience: 8 years | English: fluent


As an Operation manager with 5 years of experience in USA-based company, I dealed with the state files such as  IFTA, IRP, taxes - IRS, documents and systems- FMCSA, DMV. Managed to online applications such as Zapier, Trello, Square, Ringcentral, Wix, and etc.A, IRP, FMCSA, DMV. I am open to any new ideas and suggestions. I believe my skills and background make me an excellent candidate.
Position: Operation manager
Category: Recruiter
Experience: 2.5 years | English: fluent

Ukrainian - Native
English - fluent
Polish - fluent
Spanish - basic
russian - fluent
Currently working as Renewable Energy Recruiter at HR Energy / Solar & Wind job offers / CEE region, Scandinavia and the Baltics.
3 years as Operation manager in fintech (WalletOne, Poland).
1 year of IT Recruitment (LATAM specialists for US market).
8 month as HR manager and administrative assistant in Kyiv (fintech).
Searching for a stabile company to grow professionally and develop business.
Position: Operation manager
Category: Other
Experience: 3 years | English: upper


Northell|  Feb 2022 -  Jul 2022 
DEMIGOS|Nov 2022 - now

- Participated in creating sales strategies and developing an ideal customer profile (ICP).
- Created and managed a stats spreadsheet, analyzing data to report to the sales team and CEO.
- Conducted individual prospect research and database collection.
- Contacted potential prospects through LinkedIn, Upwork, and emails.
- Created email templates for outreach campaigns.
- Scheduled qualified appointments with prospects.
- Communicated with potential outstaff partners via LinkedIn and Telegram.

OPERATION MANAGER
Urban Space RAdio | May 2021 - FEB 2022

- Operation planning creation per month and year;
- Creation and writing of applications for grants;
- Process analysis and standardization;
- Final responsible for goals achievement of the team;
- Final responsible for budget creation and implementation; - Creation KPI, MOS, OKR, and goals set for the team;
- Optimization of business processes;
- Management of a few directions;
- Team-building and creation healthy environment in the team;

HEAD OF STARTUP
AIESEC in Vinnitsya Ukraine | February 2020 - July 2020

- Strategy creation and implementation;
- Management of 4 directions: sales, marketing, volunteers projects, recruitment of volunteers,
- Members recruitment;
- Representation startup in the city;
- Culture creation and implementation;

HEAD OF B2C DEPARTMENT
AIESEC in Ivano-Frankivsk, UKRAINE| February 2019 - February 2020

- Created partnerships with foreign partners - 42;
- Management of case solving;
- Feedback gathering from stakeholders;
- Projects stakeholders management;
- Organize 11 projects for 120 volunteers
- Budgeting;
- Strategic and operation planning, goals setting;
- Management of 10 teams;
Position: Operation Manager
Category: Project Manager
Experience: 1.5 years | English: upper


02.21-present 
COO at marketplace
- assignment of CEO and shareholders tasks on sales and development departments
- setting administrative tasks for lawyer and accountant
- overseeing daily operations of the company and the work of executives
03.20-02.21
COO Foxery.io - webinar platform
negotiating with venture funds and angels
- cold outreach via emails and LinkedIn
- pitchdeck creation
- customer onboarding
- CRM system conducting
Position: Operation Manager
Category: Other
Experience: 4 years | English: upper


2+  years experience in Billing and FinTech
1,5 years experience in Technical Support

Operational Manager (fintech):
o Traffic analytics
o Setting up payment systems at launch and their further adjustment.
As well as setting up commissions, limits, GEO and etc.
o Changing settings on the project side
o User testing of new solutions
o Monitoring of online payment conversion and technical failures
o Identification of the causes of technical failures and their resolution
o Mapping of online payment errors
o Daily monitoring of product technical indicators
o Ticket resolution: Assisting clients in resolving issues related to
online payments
o Setting up routing maps for online payments
Monitoring

Monitoring Manager (fintech):
o Monitoring and analytics of online payments
o Resolving tickets of users with difficulties in depositing and
withdrawing funds
o Support of e-commerce projects
o Cooperation with the development team and communication with
external providers

Esports Analyst:
o Analytics of the esports market
o Analysing statistical indicators
and providing analytical
solutions
o Monitoring market movements

Technical Support:
o Finding and recording errors in the software
o Work with CRM systems
o Experience with API
o My SQL Administrator
o Setting up additional PC equipment (terminals, cash registers, turnstiles, printers)
Position: Operation Manager
Category: Other
Experience: 1.5 years | English: upper

DaoPM Sep 2021 - Nov 2021
IAMPM 
• Compile project documentation
• Work with different types of contracts
• Communicate with the customer and the team
• Manage risks, resources, and time
• Conduct business correspondence and work with project documentation
• Manage customer expectations
• Create WBS and delegate tasks to executors, work with priorities
• Present ready‐made solutions, demo versions, and prototypes to the customer.
Experience :
Operation Manager
from Dec 2021 - Present

Responsibilities:
- Overseeing and improvement of the delivery processes
- Maintenance, optimization, and automation of the existing business processes
- Facilitation of interaction between various departments of the company
- Kickoff and oversight of projects deliveries
- Subcontractor partnership relations
- Control budget
- Track & request staffing needs
- Have an understanding of progress on assignments at any particular time
- Manage bonus & appreciation fund
- Define & control open questions/discussion meetings
- Email follow-ups after calls with the business team
- Maintain project documentation
- Identify low-performers & initiate the firing procedure

Day in the life:
- Participation in delivery management
- Participation in resources research through the partner network
- Participation in the billing process
- Participation in calls with C‑level, Business team, PMS, Recruiters, HRs

Hard Skills:
- Trello
- GitHub, Bitbucket
- Pipedrive
- PandaDoc
- Jira, Confluence

Soft Skills:
- Proactive
- Problem solver
- Good communication skills
- Time management skills
- Organizational skills

Efficiency metrics:
- In‑time delivery of projects
- Positive balance and max projects margin
- Efficient interaction between all departments
- Efficient structure and processes
Position: Operation Manager
Category: Project Manager
Experience: 2 years | English: upper


I aim for high-quality and fast work, to achieve project indicators.

During my time as a TeamLead, in addition to my main duties, I proactively performed the tasks of a recruiter and trainer, which allowed me to gain public speaking skills, analyze resumes for the necessary qualities, and better delve into the company's internal processes by trying myself in the role of a mentor.

The biggest focus in my work is operational management, as I spend most of my time on optimizing existing and creating new processes to improve and shorten the deadline for completing assigned tasks.
Position: Operation manager/Administrator/ HR Administrator
Category: Other
Experience: 10 years | English: intermediate


Project Manager of Policies and Contracts Department
Visotsky Сonsulting (Consulting/Education)
Nov 2021 — Apr 2022
Development and implementation of new standards and projects
Drawing up contracts
Policy implementation in branches
Project reporting 

Operation manager
Synov-Systems (Marketing & WEB development)
 Aug 2020 — Sept 2021
Hiring and management of a team
Drawing up contracts with team/partners/contractors (including MSA, NDA)
Search for contractors;
Accounting and distribution of financial flows;
Development and implementation of operational and business processes;
Work with partners;
Development of technical specifications 
Quality control and project deadlines 
Project reporting 
Customer support

Fundraising/partnering specialist
Fontegro, (Education for chefs) 
Jun 2019 — May 2020
Search for new partners: from 5 new partners per month;
Liaison with existing partners: about 500 companies;
Сontracting with partners ;
Attracting partner funds for events;
Search and attraction of funds from other sources (grants, sponsors, etc.);
Development of new marketing activities for partners;
Participation in the development of the company's strategy and new directions of development.

Administrative manager
AGV-Aftermarket (Marketing)
Apr 2017 — Mar 2019
Control and coordination of operational and business processes;
Hiring and management of a team;
Search for contractors;
Accounting and distribution of financial flows;
Drawing up contracts with team/partners/contractors; 
Work with partners.

Chief of Academy
STUDY.UA, (Education)
Oct 2016 — Apr 2017
Scheduling of classes and events;
Reporting on the work of the Academy;
Organization of events for students;
Сonflict Resolution;
Selection of contractors;
Monitoring of compliance with the staff regulations;
Delivering a high standard of customer service;
Sales.

Manager of administration and customer service department
GoIT (IT Edu)
Sept 2014 — Jan 2016
Development and integration of operational and business processes 
Implementation of client accounting systems, payment systems, etc
Control and coordination of educational processes
Management of the customer support department
Position: Operation manager / CFO / Financial manager
Category: Other
Experience: 11 years | English: intermediate


ABOUT ME
	I have 6 years of experience on management position out of 13 years of total experience in the following industries: commercial real estate, development, television, insurance, banking, audit
	Maximum number of subordinates was 15 people.
	I have an experience in incentive system development for personnel
	I have an experience in strategy development and its implementation
	I have an experience in reorganization and automation of business processes
	Over the past 5 years of my career, I have formed a deep expertise in operational activities of the company and individual projects
	I have an experience in preparing a business for sale and integration of the Ukrainian company into a large global structure
	Due-diligence with Big 4

CFO 
04/2017 - PRESENT
Commercial property assets/Development
 
    I hold the managing position of Chief Financial Officer in four key businesses of the group with foreign investments. The businesses consist of over 120 square meters of commercial area, over 3800 tenants, 70 legal entities and are divided into: shopping and entertainment centers, offices, coworking, european grocery market. For about 6 months, I performed the function of acting Retail director. In businesses, I hold a position with extended functionality: financial, development and operational. During my employment with the company, I completed a number of tasks in each function.

Deputy CFO
07/2015 – 03/ 2017
Arricano Real Estate
   Took part in drawing up a general strategy for the holding development. My main task and unit in the strategy was responsibility for development of accounting and reporting systems. In turn, the unit was divided into tasks: automation of financial and accounting processes in 1C, automation of commercial function processes, implementation of operational reporting for CEO through the PowerBI product, launch of the "Tenant's Cabinet" project).

Deputy CFO 
08/2013 – 07/ 2015
Media Group Ukraine