lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent


Sales manager 
UniTech Company [ 02/04/2021 – 23/02/2022 ] 
City: Kyiv 
Country: Ukraine 
Closed lucrative sales deals using strong negotiation and persuasion skills.
Resolved customer issues quickly to close deals and boost client satisfaction.
Established and cultivated solid business relationships with new or existing customers.
Maintained ethical and positive working environment to reduce turnover and promote high
retention rates.

Customer Support Representative 
MD Group [ 09/2018 – 04/2019 ] 
City: Kharkiv 
Country: Ukraine 
Promptly respond to customer inquiries in person or via phone, email, mail, or social media.
Tracked and monitored records of customer interactions, processed customer accounts, and
filed documents.
Collaborated with team to quickly resolve customer complaints with the appropriate action.
Effectively managed approximately 300 incoming calls daily.
Position: Customer Support
Category: Sales
Experience: 3 years | English: fluent


september-february 2019: English Tutor (For Elementary, Beginner Levels)
september-december 2018: Barista ('The Sopranos')
july-december 2018: salesperson in the specialized shop "Brazerie" (Women's lingerie PlusSize)
july – october 2016: Host at restaurant “Shato” Khreshchatyk str 24, Kyiv, Ukraine (have experience of speaking with foreigners)
For now, I want develop myself, get more experience. As I have been studied English all my life and as you can see my experience in working with people...I would like to connect these skills and find the job of my dream. I'm a fast learner and positive person, so it will be nice to work with me :)
I'm searching for a job of a dream. I want to work in a nice team. I want to get more and more experience, maybe even in different areas. I'm ready to face different obstacles. I'm ready to learn something new. I think I'm ready for everything. I just want to find myself!
Position: Customer Support
Category: Support
Experience: 0 years | English: pre


Skills: HTML5, CSS, SCSS, SASS, 
IDE: WebStorm; 
OS: Windows; 
English: Pre-Intermediate level;
markup developer
fast learner; responsible
Quick learner, can complete any task
Waiting for your suggestions
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


Stopfraud.io
Customer Service Agent 01/2022 - present

Understand the nature of threats with our analytics dashboard to make educated decisions on your fraud protection policies and assessing risk levels. Recognize fake profiles and content abuse faster with our set of tools and guidelines. Communication with customers via chat, solving their problems, including issues with returning money from the platform to the card.

Ability to work in: SLACK, Intercom, Plag Scanning checker
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate

I have a sufficient level of English, confident PC skills (css+html skills), effective written communication skills, patience and attention to detail, problem-solving skills
Student, junior specialist (2nd year). Although I have no practical experience, I decided to specialize in Computer Engineering. In addition to my studies, I took several online courses in programming.
Position: Customer Support
Category: Support
Experience: 5 years | English: upper

Google search professional.
— Supported platform with more than 150 million users. 
— Communication channels: chat & emails.
— Leading team meetings, day sync sessions.
— Preparing refreshers, Q&A sessions, quizzes for team.
— Gathering reports for higher management.
Tools I used: Monday, Asana, Timely, Trello, Google Workspace.
****
-- Supported two high-load platforms with over 2 million users.
Communicated with customers and users on the platform(live chat, emails)  to assist them with their inquiries and explain product value. Customer retention duties were also part of my daily job.
-- Worked closely with QA, Marketing and R&D teams. Reported and escalated issues that were not resolvable by the account management team.
-- Besides customer care, I had also been doing Client Success and Sales.
-- Improved and maintained our Knowledge Base, FAQs.
-- Gathered statistics and created a variety of reports for higher management.
-- Tools I used: Kayako, Intercom, Pipedrive, Confluence, JIRA, HeidiSQL
***
-- Supported B2B Email Marketing solution. 
-- Assisted customers via phone calls, emails and live chats to troubleshoot any issue they might have had with our software or any other 3rd party application they used (mostly Email software such as Outlook, Thunderbird, SendBlaster etc)
-- Assisted customers with setting up domain names, settings and configuration in the DNS zone.
-- Customer Retention.
-- As usual, worked closely with other departments to resolve any issue that may occur on the customer's end.
-- Tools I used: SalesForce, JIRA, Confluence and an infinite amount of others.
No sales, no calls. Thank you.
Position: Customer Support
Category: Support
Experience: 7 years | English: upper


Support Engineer (Ciklum)
Worked on eToro project (Fintech / Trading platform). 

-Provided first-level service to the company’s clients via chat and e-mail with the utmost professionalism possible according to the company’s guidelines. (Financial, Trading, Technical inquires ) Applied analytical skills to ensure the resolution of clients' inquiries.
-Helped develop and implement web-based support initiatives, including knowledge bases, technical and modeling techniques, and documentation. (Spreadsheets, Confluence Documentation) 
-Provided regular and accurate reporting daily.
-Ensured customer satisfaction. (Handled an average of 50 customer requests with a 94% customer satisfaction rate).
-Conducted training for newcomers. 
-Worked as a substitute in case of absence of Shift Leader. (Coordinated workflow, managed tasks, and served as the first point of contact for our team). Encouraged and maintained a motivating and healthy working environment for our team.

 Senior B2B Post-Sales Support Agent | CS (Tickets.ua LLC 2014 - 2020). 
 -Worked as an assistant to administrative personnel, and acted as the first point of contact for
other colleagues in the department.
-Directed workflow, acted as an intermediary between all departments, arranged
conference calls, meetings, creating tasks, and bug reports in the bug tracking system.
-Implemented problem-solving skills and tough decision-making to work through
employee, customer, and managerial staff issues. Handled complaints and troublesome
requests from clients.
-Performed a range of administrative duties.
- Reported to department chief and assisted office personnel.
- Scheduled and developed training for new employees. 
- Assured quality of service of our department. Analyzed and interpreted customer and partner data, and created instructions based on data given. 
- Contacted business partners to revise workflow and improve the quality of service.
- Worked on resolving customer requests.
- Led business correspondence partners, resolving technical issues and colleagues' mistakes.
- Supported an efficient production system in a fast-paced environment by accurately
processing all new orders.
Position: Customer Support
Category: Support
Experience: 11 years | English: upper


•	Support engineer (Tier1 and Tier2).
•	Maintenance of control and monitoring programs.
•	Providing technical assistance to users.
•	Ticket processing in Zendesk and Asana.
•	Consulting users in Intercom chats (live chats).
•	Writing a knowledge base on company products.
•	Installation and administration of operating systems.
•	Installation and maintenance of computer programs.
•	Assembly and upgrade computers.
A challenging position in IT department of international company
Continuous development and improvement of my professional knowledge and skills in professional team
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


Talented support engineer with 2+years of experience in IT; 
Good command of written and spoken English;
Experienced in IT logistic domain.

A lot of experience of work with USA customers and stakeholders i.e
(phone line support, email correspondence, customer tickets)
which includes:
—end users supporting;
—collecting prompt and accurate feedback from Customers;
— troubleshooting problems and see them through to resolution;
— supporting other teams to achieve satisfaction customer service level on managers’ requests.

I am a fast-learning professional with motivation for working and growing professionally.
Open for flexible work shifts.
I'm up to proactively helping customers and passionate about high-level Customer service;
Position: Customer Support
Category: Support
Experience: 3 years | English: upper

- Developed and successfully implemented the Mentoring Policy for the department 
- Led the crisis team to become one of the most successful in the department according to Amazon's KPI
Team Lead (Squad Kyiv, Ukraine):
- leading group of 8-10 people 
- coordinating and organising work processes 
- monitoring team performance and making sure all requirements are met 
- handling escalations from the team 
- identifying team weaknesses, establishing the goals and evaluating progress 
- creating reports, making guidelines 
- improving workow and suggesting solutions 
- mentoring 
- collaborating with software development team 
- bug reporting 
- impact on UI/UX design improvements

Data moderator (Ring Ukraine):
- moderating content of mobile app 
- collecting and analysing data 
- ground truth preparing for ML 
- creating the reports

Administrative assistant F&B (Hilton Kyiv, Ukraine):
- organizing and scheduling appointments and meetings 
- working with e-mails 
- creating reports and control archive documentation 
- updating and maintaining department policies 
- cooperating with all the departments 
- creating presentations 
- creating contracts for cooperation with the media 
- working with the menus (create, update) 
- making a working schedule for the department 
- tracking vacations and medical leaves 

Hostess (Hilton Kyiv, Ukraine):
- greeting and hosting guests
- resolving conflicts
- working with VIP-clients
- making bookings
- collecting feedbacks
Looking for a position of Customer Support, where I can provide personalized experiences to the clients and make them feel valued
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


Technical/customer support (Intertelecom)
Handled client billing and technical requests and issues. Developed scripts to handle frequent questions and issues for this department.
Already a few months after starting work, I was engaged in mentoring interns.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent


TECHNICAL SUPPORT AGENT – SKYPRO
Responsibilities:
 customer consulting via chat/email/phone
 writing and translating of technical documentation  marketing researches
 social media (Twitter and Facebook)
 work with Jira, Confluence, CRM systems
Position: Customer Support
Category: Support
Experience: 11 years | English: upper


Technical support engineer
Dell

2007 – 2014

 Ticket-based phone and e-mail worldwide support for enterprise-level solutions : Active Roles Server, Intrust Server, ChangeAuditor

o Offer process and support assistance for Active Directory, SQL Server, Exchange Server, IIS 6/7 based solutions for enterprise customers;
o Troubleshoot environmental issues with networking, Active Directory, Exchange, and SQL Server to ensure smooth installation/setup/management process;
o Writing technical documentation, articles, solutions for the customers and for internal use;
o Coaching employees (conducting technical trainings)
Position: Customer Support
Category: Support
Experience: 3 years | English: upper


· Telecom/finance support specialist 
(02.17-09.17)
Help desk, documents verification, chat/mail/phone customer support service

· Crypto startup support specialist/shift lead
(09.17-05.19)
Jira, Helpscout, community management via telegram (both eng and ru line), mail support,technical support(wallet, explorer, crypto platform), F.A.Q creation and maintenance, Manual QA

· UA manager 
(01.20-01.21)
Gathering users to company products( mobile applications) via Facebook, PowerBI, and other products for user quality analysis 

· Crypto startup Head of support
(01.21-03.22)
Team management, Jira, Mailchimp, quality check, forming requests for product improvements by analyzing data on frequent requests of customers, KPI’s creation and control, Customer support team processing improvements for speed and quality.

· IT outstaff startup Head of Marketing 
(03.22 - 10.22)
Budgeting, marketing strategy creation, marketing spend control, targeting, copywriting
Position: Customer Support
Category: Support
Experience: 1 years | English: intermediate


•	the company provided support services for websites of all-Ukrainian quest room portals; application "Е-Паркування"; website "Nero Pizza"; application and website "Kruta"
•	maintaining contact with the client in incoming, outgoing calls and chats
•	confirmation and booking of sessions
•	selection and organization of suitable services for clients
•	accounting in Bitrix CRM system
•	search for solutions to problems and misunderstandings with the client
Position: Customer Support
Category: Support
Experience: 4 years | English: intermediate


The English language school "EnglishDom" is the curator of a group of teachers and students
Responsibilities: supporting teachers after the training phase, analyzing the work of teachers every month, working with students: collecting feedback on training, selecting a teacher, selecting a student's schedule, solving administrative issues. Work in the CRM system.
English language school "Skyeng" - United teachers care manager
Responsibilities: supporting teachers after the training phase, analyzing the work of teachers every month, solving administrative issues, dismissing teachers, holding personal meetings with teachers (on average 65 personal meetings per month), working with teachers' metrics and indicators. Work in Crm-system, Tableau, TRM, HRM, Megaplan, JIRA, Confluence, Notion, Omnidesk, Trello, AmoCRM.
She worked as the head of the quality control department, as well as the manager of work with recruiters
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent


Typically a “people person", driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations that increase customer retention and satisfaction.
Excels at building and maintaining long-term relationships with customers from onboarding to providing ongoing support and guidance and developing loyalty.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

Currently I am a second-year student studying Applied Linguistics. I am outgoing, level-headed and friendly person with good communication skills.Also I am a highly-motivated person and I am interested in working for a company, which will appreciate my qualities.
Unfortunately, I can't boast of work experience. But I can assure that I have good communication skills because I can easily get along with all types of people. Creativity is another quality that helps me to cope with situations no matter how difficult they can be. I also need to mention my great time-management skills and the ability to work in a team.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

I was in an English-focused high school class, where I have reached B2 level of English, teamwork experience, creative mindset and a little bit of self-presentation experince. Also I graduated from a music school, created a band and we gave a few concerts (We stoped playing together as some of us moved to other countries because of the war in Ukraine). Currently learning Python.
Unfortunately, I don't have any working experience, so I'm looking for my firts job. I hope that it's not a problem as I learn quick.
Position: Customer Support
Category: Other
Experience: 0 years | English: upper


Unfortunately, right now, I'm not experienced in IT area. Ready for growth and study in this field.Previously I was working as Customer Support, serving the VIP and Business persons, in Premier Lounge, airport Borispol. I had some experience with communicating and negotiating and conflict-solving with customers.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent

I never treat things like personal accomplishments, I just do my job and take it for granted. But probably I'm just being harsh on myself.

At the age of 15 or so I used to translate and/or rewrite articles for a tech website, and even won a prized contest based on the ratings given for the said articles by other users. I guess that's that.
Used to have warehouse jobs for 4 years, but thankfully that stage is now over. What started simply as a means to get money (because otherwise I had all day everyday completely free), unfortunately dragged on for way longer, than I would ever prefer it, for all sorts of reasons.

But luckily I managed to get a Customer Success Representative job not too long ago and I can't be happier about this shift of things.
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate

I have previously worked with clients (both online and eye to eye)  providing customer services, dealing with difficult situations and making sure that the customer is taken good care of.
Various companies
11.2020 - 09.2022
Kharkiv, Ukraine
Achievements/Tasks
- Communication in chats and video calls with customers
- Organizing my own work hours and schedule
- Communicating with colleagues and supervisors


Joyland
06/2020 - 09/2020, 
Lozova, Kharkiv region, Ukraine
Achievements/Tasks
Consulting the customers about all the available services
Communicating with children and parents
Administrating work in the children's entertainment center
Now I am actively searching for a job as a Customer Support. I’m highly motivated and eager to learn, I have good social skills (as I
worked previously in online social network) and I also worked as the administrator of children's entertainment center and worked
directly with customers.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: fluent


Vast experience in Customer Care supporting Western projects. 
Worked as Customer Support Manager and Shift Supervisor In this particular sphere, however, also have experience in copywriting and personal tutoring. 

MAIN RESPONSIBILITIES:

-Engaging with clients through their product journey to increase adoption and retention via live chat, phone, e-mail and CRM;
- Assuring perfect customer experience and satisfaction;
- Sales, upsales;
- Dealing with unsatisfied customers;
-Distrinution and control of the workload during the shift.


PERSONAL SKILLS
A persuasive communicator with perfect speaking skills
Strong self-organizational skills
Multi-tasking skills
Flexibility
Strong problem solving and analytical skills
Strong motivation for learning new areas of expertise
Target driven
Ability to prioritize and schedule workload in a high-pressure environment

Looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper

Conducted research and created a spam filter for the helpdesk system, which reduced the load on the support department by 20%
Verified and reviewed specification
Performed functional and compatibility testing 
Supported end users with new known issues documentation 
Investigated and troubleshoot errors and ANR analytics   
Verified and Investigate issues reported by clients
Reported found issues and verified fixes on production
Filled in application metadata in app stores, and created and updated technical specifications and release notes.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper

Over 5 years of experience in photo and restaurant business. One year and a half of working in WIX as Customer Care Support. Big experience of working in multicultural society. Have a good reputation for improving customer satisfaction and excellent skills of communication. Motivated to learn, grow and excel in any customer service related field.
WIX Customer Care Support since May 2021, answering emails and live chats, guiding users how to fix issues they are facing with.
Work from home, full day, would love to try myself in Game Customer Support, ready to learn new things and improve my skills.

No night shift, no call center.
Position: Customer Support
Category: Support
Experience: 4 years | English: upper

I always show my interest in work and how everything works. Thanks to what, I'm trusted with more important and responsible work, which inspires me to do my job even better. I am willing to learn and educate myself
Worked as a Customer Solutions Manager in Ticketim (november 2016 – march 2020)
Using written and spoken English, working in a fast-paced and deadline driven environment within the Customer Solutions department of Israeli-based European event ticket platform, using deep understanding of the company's products, provide support and issue resolution to front-line customers service managers. Responsible for collecting feedback to improve the product offering and develop processes to resolve common customer questions related to the service plans, the functionality of the service, technical issues on the site in a scalable and efficient manner. 
- Help customer agents resolve clients' inquiries following company guidelines using ToDoist; 
- Clarify and guide customer agents with all requests, escalate and follow up where necessary; 
- Analyze previous communication to optimize quality and productivity of the entire support team; 
- Manage a team of other 5 Solution Managers: train and mentor new employees, organize workflow, assign tasks; 
- Collaborate with different departments inside the office and with remote specialists.
Worked as a Customer Support in The App Solutions (2 months)
Working with English-speaking clients worldwide (Israel, United Kingdom, Western Europe), provided a high level of customer satisfaction and offered clients possible solutions to technical and user experience inquiries. 
- Assisted existing and potential customers via email/phone/live chat; 
- Contributed to products' success (built FAQ, wiki-style knowledge base); 
- Provided feedback to the product team; 
- Tracked and reported metrics to the management team.
Im intersted in IT & HR fileds, so it will be a great opportiunuty to gain some new and importent knoladge.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


Worked as a customer support agent for 2 years. Handled customer complaints with empathy and composure. Responded to emails, and handled chats and hot calls. Have experience in working with zendesk chat, zopim, binotel, confluence. Helped management identify workflow issues and find solutions. Trained, coached, and supervised new staff members.
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent


Worked as a Customer Support Representative at Refix Academy, where I spearheaded assistance of clients on questions about the academy and how to best use 
our services.
Trouble-shooted technical issues interfering with a client's learning and 
communicating with the clients via e-mail and phone calls to resolve these issues and 
ensuring they have a great learning experience.
Collecting and Analyzing customer feedbacks and relating relevant feedbacks to the 
team on how improvements could be made to ensure customer satisfaction.

I made use of Asana (for project management), Microsoft Excel (For Data Entry) and Bigin (CRM)