lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support
Category: Support
Experience: 2 years | English: upper

If a customer is very angry I am attentively listening to his concerns and trying to calm him down while helping to resolve the issue in the best possible way.
• Experience in creating tickets for developers using Jira
    • Successful in planning, coordination, implementation, and completion of projects 
    • Strong organizational, presentation, and customer service skills
    • Efficient team management experience, including planning and conflict resolution
    • Excellent communication and interpersonal skills
    • Ability to establish priorities and maintain multiple priorities and tasks at the same time
    • Committed, structured, and delivery-focused approach
    • Diligent and responsible approach with a strong focus on accuracy and attention to detail
    • Strong experience in translating/interpreting, and editing texts of various fields and degree of complexity
    • Practical skills in analyzing applications and errors and verified fixes, experience in estimation making
    • Strong experience in providing high-quality service to customers, experience in cooperation and negotiation with clients
My expectations are friendly staff and new technologies .
Position: Customer support
Category: Support
Experience: 1 years | English: fluent

Advanced English. Experience with CRM, Microsoft Office.Fundamental knowledge in the IT-sphere due to being a student of computer engineering faculty.Experience in working with American customers via live chats and calls.
Experience in:
working with English speaking customers,live chat, email and phone support;
Consulting clients about service, features, payment options, etc.;
Troubleshooting various operational issues;
Following communication procedures, guidelines and policies;
Position: Customer support
Category: Support
Experience: 1 years | English: upper


Experience of the administrator for 1 year in the field of health and beauty (offline).
Main responsibilities:
1) all-round customer service (keeping records, receiving phone calls, making drinks, calculating clients);
2) content creation for a working page in social networks;
3) sales of additional services;
4) resolution of conflict situations.
Position: Customer support
Category: Support
Experience: 2 years | English: fluent

None for now
First contact resolution of customers' network-related issues with the best turnaround time. Operation of multiple software tools (360 Office, Terms, Slack, Zoom and many others). Exceptional listening and problem-solving skills to guarantee clients’ satisfaction.
Nothing for now
Position: Customer support
Category: Support
Experience: 0.5 years | English: upper

- during my work, I managed to attract a total of more than 25 leads, which were successfully closed and went on to work with the company;
- personal support for two large deals worth over $200,000;
- solving difficult situations with clients;
- Increased sales by 20%
For almost the last 2 years I have worked in related positions as a sales manager and lead generator for marketing companies. My duties included prospecting and communicating with leads according to the customer's given requirements. As a sales manager, I also had to do a full product presentation, deal with customer objections, create scripts for communication and work with CRM systems. It was a full support of the clients during the whole process of working with them and directly after the conclusion of the contract. I had to feel and identify clients' needs, so I was constantly improving my NLP skills, which helped me to improve my communication with the clients. I have an understanding of the psychology of English-speaking clients and experience in the European, Asian and American markets. Now I would like to try a new direction but still have a great desire to help people. Lately in my spare time I have been studying programming on my own, namely Java.
Position: Customer support
Category: Support
Experience: 5 years | English: fluent


For more than 5 years I have been working in logistics, specifically American logistics market. My occupation is Logistics Dispatcher and Manager. This is a multitask position so there are many duties I have such as communication with brokers and owner operators, creating routes, negotiating rates, planning future lanes, solving conflict situations, responding to emails, keeping tracking the company progress and creating new opportunities. 

I also worked in translation, teaching and composite writing spheres. All these jobs helped me develop my critical thinking, creativity and ability to learn new stuff in a short term. 
Having MA degree in linguistics and translation I was able to develop and improve my English and my typing skills. 

Right now, I am looking forward to new opportunities and willing to learn new spheres. I am interested in customer support jobs but also can consider different options according to my skills and knowledge.
Position: Customer support
Category: Support
Experience: 4 years | English: upper


For now I’m studying Gestalt psychotherapy (psychology).
I am well developed in practice an ability to tailor communication tone and strategy to specific situations. It also helps in establishing contacts with people, to be empathic and understand their needs.
I also completed the Crisis Assistance Training Course of Israel Trauma Coalition.

I have got a lot of experience working in the aviation industry with people of different mentality improving my language and communication skills.( Spanish/ English)
I'm sure my skill of crisis response,empathy in this sphere will be in favor.

Before, I had an experience in the sphere of media. I was working as Public Relations manager in a production center: communication with different partners, influencers are well known for me. 
Brand management course at «Laba», also has become for me another additional step, for a better understanding and analysis the needs of the target audience and the development of the product.
Position: Customer support
Category: Support
Experience: 5 years | English: fluent


Freelancer on regular basis starting 2018
05/2021 – 02/2022 LCI MTC GROUP agencies booking manager B2B
03/2021 – 05/2021 LCI MTC GROUP emergency booking manager B2B
02/2022 – LCI MTC GROUP – head of operation department B2B
Sacruna Luxury Retreat center (Spain) – B2C – manager of the product (including selling)
Upwork writer
11/2017 – 12/2015
Austrian Airlines – Customer Service, Lviv
Commercial Agent
1.Consulting customers over the phone regarding ticket reservations, refund/revalidation of tickets,
additional services, data changes in bookings, information about flight schedule/ticket prices,
selection of best possible itinerary taking into account customer preferences, solving problems in
emergency situations, leading of data base, data processing, solving problems in involuntary
situations.
2.Coordination and communication to colleagues from different departments.
3.Selling tickets and services.
4.Consulting customers over the email.
5.Monitoring of the flights.
05/2015 – 10/2015
Escape quest Administrator
1.Creating new quest room
2.Consulting people while they are playing.
3.Technical responsibilities.
4.Cleaning
5.Presentation of game to the customers.
6.Meeting customers.
12/2013 – 09/2014
EuroStandart
Estate agent
1.Working with people and information by the phone and email.
2.Organisation of flats presentations.
3.Analysing the market of flats, houses, etc
4.Making flat/house/office presentation on the place.
02/2013 - 06/2013
Acco Hostel. 110 Apartments.
Sweden. Administrator
1.Working with reservation, manage bookings in the system dorm project.
2.Communication with guests via phone, skype and email.
3.Working with other colleagues based in Sweden.
4.Financial operations, fax, etc.
Seller: Books Exhibition Lviv, Food Exhibition Lviv;
1.Selling
2.Communication with people
3.Making reports about selling process

Copywriter/Writer – by my own side
Festival: Babylon Escape 2013/2014//2016 (Ukraine)
Volunteer – 2013
Organizer – 2016/2014
1.Organisation and support of transportation for artists/designers
2.Organisation of Transportation for guests
3.Solving upcoming problems
4.Support designers and artists during the festival
5.Final reports and conclusions regarding finances
6.Others
Position: Customer support
Category: Support
Experience: 3 years | English: upper


Front desk manager/
Receptionist in “No Limit Graffiti”
Hotel. Welcomed guests with a warm and friendly demeanor, providing a positive first impression.
Handled phone calls and transferred calls to the appropriate departments.
Working with CRM systems, and police guard systems. 
Managed guest requests and concerns, escalating issues to the appropriate departments for resolution.
Managed guest requests and concerns, escalating issues to the appropriate departments for resolution.
Refund Operations Executive “Game Fan Craft” Kyiv Ukraine 2019-2021
Oversee the entire refund operations process, ensuring compliance with company policies and regulatory guidelines.  
Analyze refund requests, identify root causes for refunds, and develop strategies to minimize refund rates.
Position: Customer support
Category: Support
Experience: 2 years | English: intermediate


Have experience selling services over the phone. Experience in content production, search query statistics processing, fixing receipts, telephone consultations, quality control of supplied products. I also consult clients in the format of live communication
I would like to develop professionally. My priority career goals are Customer support. I have some interest in client consultations, but I'm also willing to consider positions in related fields.
Position: Customer support
Category: Support
Experience: 0.5 years | English: upper


Have experience with CD/CI processes, based on AWS using different tools and instruments like Docker, Jenkins, Git etc. Familiar with Linux/Unix systems, Windows server. 
Oped minded.Fast learner. Team worker. Would be glad to be a part of your team.
Position: Customer support
Category: Support
Experience: 5 years | English: upper


Have solid experience in customer service and handling different types of clients. Over 10 years of bank services on different positions. So could name myself an expert in bank operations, transactions and sales. Current position of chief in bank products sales and service department let me consider myself as a team player able to organise ,manage, coordinate, analyze and provide best service. 
English language practice is on daily basis because of working as an independent contractor for Australian company and writing reviews and recommendations for advertisements in social networks ( up to one hour per day). Have skills of blind typing in English.
Have big desire to combine and use knowledge, skills and previous experience in IT and marketing direction with English speaking customers.
My desire is to find a stable and interesting position in a professional environment, where I can learn new technologies and skills using my previous experience to further improve my current abilities. Very fast
learning (the phrase is too often used, but its 100 percent can be applied to my abilities). Your proposal is attractive to me in several ways:
1. Extensive experience in servicing clients in a difficult banking area gives me the right to declare that I can quickly understand the client and resolve his issue
2. Position gives good English practice
3. Remote work schedule suits me
Position: Customer support
Category: Support
Experience: 1 years | English: upper


Have worked as a logistic dispatcher 1 year. I am able to communicate with native speakers via phone calls and emails. Have a good communication skills, know how to provide best customer service. Have worked with CRM systems.
Position: Customer support
Category: Support
Experience: 0 years | English: upper


Hello! 
My name is Artem and I’m a Flight Attendant and Aviation Rescuer! For 13 years my job was to help people both on the ground and in the sky. I did it in the poorest countries of Africa and Asia. I rescued wounded, sick and released from captivity people. I used to deliver fresh water, provision, medicine etc. for those who were in need in hard-to-reach places.

Because of pandemic and quarantine, such sphere of world business as aviation has become almost dead. That is why now I want to work in customer support and service sphere.
I’m sure I have the ability to help people solve their problems. I am high in stress tolerance, my English is good enough and I am ready to learn fast. I believe I could be useful to your team
I would be glad to work with companies from English speaking contries. USA, Canada and North Europe are preferable. Night shifts are acceptable.
Position: Customer support
Category: Support
Experience: 1 years | English: intermediate


Hello! Worked as a business support specialist at Rocket, Ukraine. Acquired business communication skills.
Position: Customer support
Category: Support
Experience: 1 years | English: fluent


Hey,I have been working in customer support since August 2022 while being a student.I am a good team player and also had an experience being a team lead.Multitasking and stress resistant is the main features i can be proud of.Also prefer stable processes and working tasks without any unexpected things but ready and trained to meet them.Have experience at working in call center with non stop calls with customers from all over the world ,so have upgraded communication skills.
Don’t want to receive calls non stop and don’t want it to be my main staff at work
Position: Customer support
Category: Sales
Experience: 2 years | English: fluent


hey:) Mike here. 

Have been working as a head of sales at a design company(architectural visualization). It was a startup, started with 2 people on the team.. owner, one designer, and myself. 0 clients.

My role wasn’t specific because of the fact I mentioned above. There were many things to be taken care of. Starting from market research and looking for clients to translating juristic documents and helping to hire stuff. 

From zero clients we’ve gone to more than 100 real estate agents/brokers who we are very happy to be assisting with our service.

However, my responsibilities are much more well-defined now. Communication with long-standing clients, looking for new companies who would need us as their vendor, accepting/processing the orders. Using Trello task manager to set up a convenient workflow for the team. Doing the quality control before delivering the materials to the client. Setting the deadlines and planning the workload for each day of the week. Dealing with customer objections and submitting the requested edits to the designer. Helping our financial department to do the accounting for the completed projects and sending out the invoices. Debt reminding and collection.

All of the above duties are what my working days and weeks consist of. Of course, Minor additional tasks pop up from time to time. Such as the development of a new product/service or the implementation of some innovative solutions to our regular appearing issues. Exciting stuff.

Looking for work in an ambitious team where my experience and communication skills would be put to beneficial use. Would be happy to work on an innovative product/startup. Customer support is also something that drives me. I am confident about my stress tolerance and ability to make every client satisfied with the high quality of service he receives.
Ambitious and result-orientated team. Innovative and creative approach to day-to-day tasks.
Position: Customer support
Category: Support
Experience: 3 years | English: upper

Customer support representative at Ukrtelecom (2018-2021)
-handle 100+ calls daily (inbound and outbound calls)
-participate in the improving of customer service 
 processes
-provinding assistance for  the customers via e-mails

Customer support representative at Oschadbank (2021-2021)
-consult customers via phone
-help customers within live-chats
-participate in educating new employees
Hi everyone!
I am looking for job of customer support  representative. 
Ready to learn something new and master new skills, I am self-motivated, stress-resistant and responsible.
I prefer communicate with  customers via chats and e-mails. No calls and night shifts.
Position: Customer support
Category: Support
Experience: 1 years | English: upper

Dealing with objections to improve quality of service.
In the conditions of multitasking and heavy workload, I was able to cope with complex cases and tasks, and I was also able to improve the quality of customer service, so I am ready to share this with you.
In this position, I was deeply immersed in Zendesk, Freshchat, CRM, Confluence, Outlook and I had high KPI
Hi! I started my career as Sales manager SMM service.
My task was to accept calls and provide information about services. To analyze sales and create a new plan to improve the quality of the consultation.

Second experience I got in the Gambling as Customer support specialist. My task was communicated in chats, maintain a friendly atmosphere with colleagues, and especially with clients. 
Working with the customer database.
Resolve technical difficulties or forward a problem request to the appropriate department if I do not have the technical ability to resolve it.
Position: Customer support
Category: Support
Experience: 5 years | English: fluent

During my job for 4yrs at a payTV company, I was able to accomplish the following within 6months.
High customer satisfaction rating
Accurate issue resolution
Fast response time
Positive customer interaction
Team work and collaboration
Hi,  Thank you for viewing my profile.
I have contributed immensely to the growth and development of companies and business i worked with over the years, their sales improved from hundreds to thousands. I was able to build rapport with my customers, which in turn they recommend me to their family and friends,and that made the company I worked for realized huge sales, capital and turn over within a period of six months. I turned customers into consistent customer, through my top-notch customer service skills. I worked with a payTV company, my major role here was attending to customers through phone conversation, email and chats. customers call to ask questions about our products and services, to call for queries, and also call to confirm the availability of some products they would want to buy.
I ensured my customers were well attended to, I was empathetic, a good listener, a problem solver and I make sure I resolve all their queries.
I also call them on monthly basis to remind them to pay their monthly subscriptions and available promos and incentives the company is offering.
My expectation is to work in a friendly environment, a workplace where I am taught about the company's product and services, I want to work with a productive team with positive mindset. No sales please.
Position: Customer support
Category: Support
Experience: 5 years | English: intermediate


I am a customer service expert with more than 5 years experience. I have a pleasant personality and am skilled in staying calm and helpful, even in the face of an angry or dissatisfied customer. 

I am experienced in Airbnb cohosting, STR property finder, customer support, email support etc.
Position: Customer support
Category: Support
Experience: 2 years | English: upper

- Retained an important customer by spending additional time listening to them and then ensuring the management has taken appropriate actions to remedy the situation 
- Conducted successful onboarding meetings for new clients on daily basis 
- Analyzed the most common issues our clients experienced and proposed a process improvement. This has allowed us to reduce the frequency of specific issue by 30%
I am an excellent communicator who aspires to develop a career as a Customer Service professional. My passion is helping people solve their problems.

Job Experience: 
1. Retail Sales manager - 7 month. 
2. Customer Support Specialist for an advertising agency - 6 month.
3. Customer Care Specialist for HRM - 11 month

Skills: 
1. Experienced in Customer support via chats, phone and face-to-face interaction. 
2. Communication and customer-oriented. 
3. Experienced in working with scripts and sales funnels. 
4. Upper-Intermediate English. Constantly working at improving my language skill.
5. Working knowledge of Jira, YouTrack, HelpCrunch, Zendesk, Intercom, Notion, Google suite, Microsoft suite.
6. Basic knowledge of API, SQL and HTML+CSS
New technologies and industry (e.g. gaming) Stop list: casino, bets, gambling dev.
Position: Customer support
Category: Support
Experience: 1.5 years | English: fluent


I am an experienced television producer, writer and reporter, from Ukraine. I worked for 4 years as a political journalist and TV presenter. I am responsible, professional, and willing to go the extra mile to assist others with solving problems. As a journalist, I used to work in a stressful environment and find a common language with people. I worked as a front desk administrator at SPA in Canada, where my main job was to interact with clients to solve their problems, answer their questions and help them with their needs. Now I am looking for a job where I can use my communicative experience and knowledge of English.
 I am able in a fast pace environment collaborate with teammates and understand the details of project, this includes clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Position: Customer support
Category: Support
Experience: 10 years | English: upper

First Certificate in English (FCE) Level B2;  Bachelor's degree in management;    2 years of experience in the field of teaching and mentoring,  and in customer support.
I am a purposeful and hard-working person with two years of customer support and teaching experience. I have excellent communication skills gained through my work and volunteering. I try to develop in various spheres and am a fast learner. I graduated with a degree in management and marketing.
Not interested - sales manager.
Position: Customer support
Category: Support
Experience: 1.5 years | English: fluent


I am currently working as Logistics Coordinator at Landstar in Lviv. In this position, I am responsible for coordinating and monitoring supply chain operations and coordinating with shipping companies to arrange the pickup and delivery of cargo. Communicating with customers or brokers to arrange for pickup of shipment or delivery of goods. Monitoring the status of shipments and updating customer accounts with information about the delivery status. Solving truck road issues.
Position: Customer support
Category: Support
Experience: 8 years | English: upper


I am experienced tech support agent, almost 8 years in general, been working as a Customer Support representative, Support / Sales agent and Teamlead. I prefer remote work, but am a team player , in same time can work individually - everything to get better work result.

Working Experience:

Technical support, Zoomsupport/Clario
2014 — 2020
Technical chat support in English and German,
Teamlead 2015-2020
Responsibilities:
-Responding customer requests via chat and email
-Solving basic software and computer usage
problems
-Resolving customer complaints
-Preparing status reports
-Managing database records
-Updating of internal databases with information
about technical issues and useful discussions with
customers
-Informing customers about new features and
functionalities
-Collecting and analyzing customer feedback
-Shift and Team management
-Training of new company's workers
-Providing statistical feedback on performance of
team member
Account manager, LeadingCards
2022 — Present
Responding customer requests via chat and email
-Solving basic account and cards usage
problems
-Resolving customer complaints

Languages
English
German
Ukrainian