lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer success manager, Data entry, Customer Support Manager, team leader
Category: Support
Experience: 6 years | English: fluent


Since my childhood I have been dreaming about   helping people.
I was always sure, that every person can try himself at changing the world into better by taking care of people around and being empathetic to the problems of others.
At this point, I am looking for customer support position. I am proficient in English and Polish, truly client - oriented an excited about opportunity to help people.
I am always eager to learn something new and to get more experience. That’s why I used to work in the different areas. 
Here are the main responsibilities, that I have been in a charge of:
- processing the members’ requests, according to their preferences and needs
- deliver the quality product within the shortest time possible
- interacting with members via chats, emails, and phone 
- providing assistance in scheduling doctor’s appointments, procedures, surgeries, etc.
- interacting with practice administrative, clinical staff 
- processing claims 
- provide full information about the benefits 
- being a team player and working with other departments
- working with a ticket system 
- locate a medical provider for the person abroad who is in need
- communicating with users through various support channels
- analyzing user’s behavior
- developing positive customer relationships and satisfaction
- provide information regarding the medical plan and how it works
- react quickly at the emergency cases
- scheduling visits with in-network medical providers
- determine client’s needs
I am looking for customer success position, customer support position, data entry clerk position at international company, where I will be able to contribute my successful experience at the customer support department and own skills of excellent communicator and listener to your company’s growth.
Position: Customer Success Manager (English/German)
Category: Support
Experience: 4 years | English: fluent


high expertise in CRM and ERP as well as SAP and Saas segment.
Worked for German product company.  Organised, attentive to detail with strong interpersonal and communication skills.
Advanced English and German.

My previous responsibilities included:

-onboarding of B2B customers 
-product implementation on customers' side
-review calls with customers

-upselling and cross-selling
-monitoring customer needs
-providing information regarding goods and delivery
-complaint resolution
Position: Customer Success Manager / Junior Product Manager
Category: Support
Experience: 2 years | English: fluent


I have a diverse background in customer service and management, with a total of over 7 years of experience. My career began in customer support, where I spent 2 years assisting customers with their needs and resolving any issues they may have had. I then moved on to a role as a Complaint/Dispute Manager, where I handled and resolved customer complaints and disputes.
After that, I spent more than three years as a Customer Success/Operation Manager in the logistics industry where I was responsible for managing customer relationships, ensuring customer satisfaction, and implementing operational improvements.
Now I work as a Customer Success Manager and Assistant to a Product Manager in an IT product company where I manage all the communication with existing and new customers, give demos of our product to new customers, work with retention and product improvement on a daily basis.
Position: Customer Success Manager/ Key Account Manager / Client Manager / Operations Manager / Site Manager
Category: Product Manager
Experience: 8 years | English: fluent


•	Supervising portfolio of 12 customer projects/teams
•	Ensuring customer’s satisfaction with products and services delivered by local development teams 
•	Analyzing customer’s needs and proposing appropriate solutions and team compositions, growing existing teams
•	Resolving operational issues and processing client’s requests in cooperation with other internal departments
•	Participating in pre-sales activities, presenting the company’s services to new clients 
•	Acting as a Project Manager on internal and external projects
Position: Customer Success Manager/ Onboarding Specialist/ Customer Support
Category: Support
Experience: 2 years | English: fluent


Customer Success Backend Operations
Engineer at Fornova (Feb 2021 - Now)
My responsibilities now:
1. Responsible for customer onboarding (OB);
- Sending the relevant information to the technical OB team;
- Leading the customer through the onboarding process;
- Analyzing customers' data & preparing insights;
- Performing the data check before release;
- Performing the training for the customer;
- Customer Support.

2. Creating user guides on the system.

Of course, can be discussed widely if needed.

I want to continue as a Customer/Account Success Manager/Customer Support or Onboarding Specialist. 
Also, someday I would like to try myself as either a Project Manage, Product Owner, or Experience Consultant.
If you are looking for someone to optimize and organize the process (and all the data related to it), you found the right candidate. I will be happy to join a team who knows what process exactly they are following and doing it in the most time-efficient manner.
Position: Customer Success Manager/ Partnership sales manager
Category: Sales
Experience: 9 years | English: fluent

Developing and growing  partnership chain over the different countries. Managing direct and partnership  business in many countries at the same time.
Saling absolutely new company's products to the clients. Covering customer success and subscriptions renewal responsibilities, while these positions did not exist in the current company.
Won the deals over the competitor companies'.
Enthusiastic and result driven with over ten years’ experience in the management of different projects for IT and telecommunications international companies. An effective communicator on a commercial and technical level. Expert in business development, partnership management, project coordination, pre-sales, customer success,  KAM

•	Managing and developing regional partner’s channel; 
•	 Business Development Planning; 
•	Customer support/customer success/ after-sales support
•	Developing and implementing sales and marketing strategy; 
•	 New clients and partners onboarding;
•	 Strategic account management; 
•	 Preparing and negotiating commercial offers;
•	 Leads generation; 
•	 Delivering to the customers/partners presentations, webinars and trainings;
•	 Project coordination and reporting project progress; 
•	 Deals forecasting;
•	 Monitoring and enforcing contractual obligations of customers; negotiating legal agreements; 
•	 Products subscription extension;
•	 Participation in international conferences, exhibitions, workshops.
After 9+ years  with  an  IDP and Process Mining technologies,
I'm looking for a new horizons for myself in an international  IT product company, with the clients worldwide. Position related to
partnership management, customer success, account executive, where I could use my skills and experience, to bring value to the company and to learn new things for myself.
Position: Customer success manager / Project Coordinator (Manager) / Lead manager
Category: Project Manager
Experience: 3 years | English: upper

Capability to handle large amounts of information in a short time, fast self-learning, and self-organizing, lead generation process.
I have an experience with the following:
- Jira, Trello, Slack, Zoho, Zoom, MsTeams, Webex, OBS Studio, Tawk chat, MS Office. 

Languages:
Ukrainian (fluent);
English (upper-intermediate);
Spanish (intermediate).
New horizons, improvement of hard and soft skills, mutual development.
 
I want:
- to have a secure future
Position: Customer Success Manager, Project Manager
Category: Other
Experience: 5 years | English: fluent

Successfully managed 50+ customers’ accounts simultaneously.
Worked on at least 4 implementation projects simultaneously.
Resolved an average of 50+ inquiries per day.
Signed contracts for more than 800k USD in summary within the last year.
As a Success Manager (EMEA region), I am responsible for developing a positive customer experience, fostering relationships, and supporting brand loyalty.

I am responsible for the negotiations and contract signing, and I lead the customers' payment process: starting from the invoice issue and finishing with the payment gathering activities. 

In my current position, I work closely with software developers and business analysts and play the project manager role for implementing clients' systems. 

I am quite familiar with MSSQL and PostgreSQL databases, Agile concept, and SCRUM methodology. I am closely familiar with the SaaS development and delivery processes. 

The latest projects I participated in: 
1. System implementation for the medical equipment rental sphere.
2. System implementation for a financial brokerage firm.
3. System implementation for energy economics and sustainability providing service company. 

Certification passed: 
IT Project Management: Delivering successful IT projects
The Project Management Course: Beginner to Project Manager

General work experience — 5 years, 2 months. 
Work experience in leading Ukrainian IT company - 3 years, 2 months.
Position: Customer Success Manager / Sales
Category: Sales
Experience: 7 years | English: fluent

I understand that it is easy to mask your achievements with NDA. But the things I am really proud of are some of those. 
I am a very loyal employee. If I am on board it means I am 100% in. In good times and bad times.
I have a strong sales background, working in software platform sales for five years at Caspio.com 
This a platform for no-code database application development. I was selling subscriptions and professional services (custom projects development), working with US, EU, Africa, Middle East, and Pacific clients.

As a Customer Success Manager at Claid.ai, I am responsible for onboarding new customers, customer support, product adoption, customer development, customer training, and close collaborations with the product team for roadmap item prioritization, renewals, and upsells.
I have knowledge and experience that I would like to apply. In return, I would like to achieve professional growth.
Position: Customer Success Manager / Sales Development Lead
Category: Sales
Experience: 5 years | English: fluent

- increased outreach positive response rates by up to 33%, increased open rate from 10% to 30%
- scripts and documentation creation (created over 170+ email sequences according to industry and persona in English and Spanish)
- execution and constant overachievement of monthly and quarterly OKRs
- working with prospects from all the regions, including US, EMEA, APAC, Middle East
- helped close the 
- worked in a variety of teams including inbound and outbound
- a great experience in marketing, understanding of different industries from insurance to banking.
I work as a Sales Development Lead at Datrics. I've built the Sales Development process from scratch. Before Datrics, I used to work as a Sales Development Representative at DataRobot, I've been with the company for more than 2 years working with both inbound and outbound leads, developing outbound strategies and creating more than 200 email templates in both English and Spanish. Coaching the team as well as interviewing and onboarding new hires.
Having wide experience in customer relations, I always put the customer first, identifing and executing opportunities to drive process improvements that positively impact the customer's experience at scale. I have experience working with monthly/quarterly OKRs constantly overachieving targets and helping the team succeed. I'm looking for a Customer Success/ Account Manager/ SDR Manager role.
I'm not looking for a Sales role.
Position: customer success manager/support
Category: Support
Experience: 2.5 years | English: upper


My last work experience is a Customer Success Manager in the Saas (Cloud) solution for the transport logistics automation.
I know how to make a customer happy not only by incoming issue support and with user training. It`s a good practice to be with your client as a friend, who could help him with settings that will make his work faster and easier, analyze what is missed and set this task for development team, identify and report a bug before it  interferes with the work.
Also I`ve been working as Managed Services Manager  in American company (WiseTREND - Advanced OCR & Dara Capture) for 2 years. I`ve worked on several projects that a related to FCA, education and healthcare using some ABBY`s software. My responsibilities are: 
- verifying the accuracy of the data and fields captured using advanced capture software;
 - posting and tracking document exceptions;
 - matching documents and codes;
- reviewing and organizing customer forms and then processing them as needed.
Now I`m looking for a job where I can have interesting challenges, career growing and ability to improve my skills and the company product. I have solid analytical skills, good sequential thinking and excellent communication skills so I would like to work on a manager position like customer success or support
Position: Customer Success Manager/Technical Support
Category: Support
Experience: 2 years | English: pre


Customer Service Representative
ringoo.com, 2022
- provided consultations on the product lines
- carried communication across the local shops
- worked on customer service requests (refunds/orders processing/service escalations)

Contact Center Operator
Helsi.me, 2022
- provided ticket resolution for medical representatives
- mentored new-hires
- provided consultations on service questions

Metrology Technician
KYIVVODOKANAL, 2021
- Inspecting structural integrity of water pipes
- Used Microsoft Excel and other software tools to create
documents.
- Exceeded goals through effective task prioritization and
great work ethic.
- Maintained energy and enthusiasm in a fast-paced
environment.

INTERSPORT, 2020-2021
Sales Manager
- Mentoring new employees
- Conducting product consultations
- Replenished sales floor merchandise and organized
shelves, racks, and bins for optimal appearance.
- Managing documentation
- Working with CRM

Bureau Veritas (internship), 2019
- Collaborated with outside departments
- Excel data cleansing

Deep Learning Graphic Technician
MINDY TEAMS, 2017-2018
- Working with Machine Learning algorithms and teaching
them to recognize objects
- Performed root cause analysis and general troubleshooting
- Collaborated with outside departments to implement
algorithm improvements
Position: Customer Success Manager, Technical Support Specialist, Account Manager
Category: Support
Experience: 5 years | English: fluent

In the last company was the one and only in charge of the whole customer care dept for almost 2 years. Developed all internal and external processes from scratch, created long-lasting relationships with all teams, and onboarded new customer care specialists, leaving a significant legacy for further customer care team growth.
Solid experience in customer support, customer success management, and tech support in IT companies and AI startups. Worked with b2b and b2c software products specifically. Took the main role in product development, bug reporting, software manual testing, knowledge base & help center & internal documentation creation. Familiar with HTML, CSS, and Rest API.
I'm not interested in the support of dating, trading platforms, or any kind of adult content.
Position: Customer Success Manager | Technical Support Specialist | Project manager
Category: Support
Experience: 7 years | English: upper


Hi, dear recruiting team!

My name is Yulia and I have strong experience in web development sphere as customer support specialist, head of customer service, project manager, developer and manual tester. 

I am passionate to work with different kinds of platforms, identify clients needs and help them to solve it. You can be sure that your customers are in good hands.

I will be happy to tell you more about myself at our online meeting.

Best regards, Yulia
Position: Customer Success Officer
Category: Support
Experience: 3 years | English: upper

- Ability to have an in-depth knowledge of the company's services. 
- I was able to communicate effectively with clients,  dishing out positive feedback and ensuring clients are satisfied which increased retention rate
- I was able to analyze complex situations, identify root causes, and make sound decisions to address customer issues.
- Ability to clearly and concisely communicate, actively listen to customers and also use different communication style to different customer needs and preferences.
- Interact with customers through various channels such as phone, email, chat, or social media to address their inquiries, provide product information, assist with troubleshooting, and resolve any issues they may be facing.

- Identify and analyze customer problems or complaints, and work towards finding appropriate solutions. Escalate complex or high-priority issues to the appropriate authority. 

- Identify and analyze customer problems or complaints, and work towards finding appropriate solutions. Escalate complex or high-priority issues to senior support staff or supervisors.

- Develop a deep understanding of the company's products or services to provide accurate and comprehensive information to customers. Stay updated on product updates, new features, and industry trends.

- Collaborate with other departments such as sales, marketing, and product development to gather and share customer insights, identify recurring issues, and contribute to the improvement of products and services.

- Strive to provide exceptional customer service and ensure high levels of customer satisfaction. Follow up with customers to ensure their issues have been resolved to their satisfaction.
Position: Customer Success/Onboarding/Support
Category: Support
Experience: 4 years | English: fluent

Successfully built and managed a customer support flow from scratch as a Customer Support Team Lead at MyCointainer;
Wrote and maintained an effective knowledge base that improved customer satisfaction and increased the Trustpilot score by 0.5;
Trained new customer support team members and helped them become product experts at Koinly;
Managed over 4000 customer support tickets with a satisfaction rate of above 90%;
Managed over 20 national accounts, providing onboarding and education software as an Account Manager;
Answered an average of 100 customer support tickets per day with a high level of customer satisfaction as a Customer Service Agent at Teleperformance;
Took on various leadership roles, such as team leader, training assistant, and customer coordinator, at Teleperformance;
Translated documentation to provide local support in Russian & Ukrainian to English.
Hi everyone!

I bring over 4 years of experience in customer-facing roles, including 1 year as a leading role. I have a proven track record of building support flow from scratch, creating a knowledge base for internal and external purposes, and consistently maintaining customer satisfaction rates above 90%. Additionally, I have experience working cross-functionally with other departments to ensure customer programs line up with organizational initiatives.

I am fluent in Ukrainian, English, and Russian and am in the process of mastering my French. I also have a degree in Commercial Law and a certificate in Customer Services. I possess analytics, problem-solving, SQL, empathy, time management, and diplomacy skills, and I am familiar with CRM tools, including SalesForce.

I look forward to positions mainly in support/onboarding roles but would be thrilled to switch to sales positions such as account or success manager.
Position: Customer Success/Operations
Category: Sales
Experience: 5 years | English: fluent


Looking for a senior position in Operations, Customer Success and Support, Community management, Strategic planning and modeling, early stage startup growth etc.

I am a "human-orcestra" kind of person. A devout generalist with passion for crypto/blockchain and all things technology. My experience ranges from starting businesses to managing multi-million $ investment rounds to creating a bustling community from scratch. 

My major strengths are understanding people, understanding businesses, understanding technology and then blending it all together to achieve business success (or learn from its' failure)

Some of my highlights are:
-Co-founding a food delivery app and getting it to over $1M in sales in Year 1
-Managing a multi-million dollar web3 project and its' community
-Raising over $1.5M for the project through the community that I've created.
Position: Customer Success Operations Lead
Category: Sales
Experience: 5 years | English: upper


Experience and key achievements:
* Developed strategies, programs, and plans for the CS team for business growth and profitability
* Developed models to identify at-risk clients and worked on playbooks for CSMs
* Driven customer retention though tracking leading sales indicators and analyzing them to provide actionable insights to CS leadership
* Created, maintained, and evolved comprehensive Customer Success enablement programs
* Optimized existing and established necessary operational infrastructure for efficient and value-driven customer success organization
Position: Customer Success, Partner Success, Account Manager
Category: Other
Experience: 8 years | English: fluent


- Customer Success Management in SaaS B2B company;
- Responsible for establishing trusted relationships with customer and partner network; 
- Onboarding of new customers and partners; 
- Commercial tasks related to the renewals starting from negotiating the terms and conditions to making sure the timely payment is being processed; 
- Holding regular health check sessions with customers, partners; 
- Being the main contact point for the customers and partners in questions where the R&D expertise is required, helping resolve the questions with R&D team;
- An escalation point for technical support incidents;
- Taking over the role of Project Manager for the additional customizations once it comes to the complex implementations;
- Overall helping with any incoming customer/partner's request either by means of own expertise or by involving corresponding specialists from the team;

- Account Manager position in the outsourcing team;
- Customer portfolio management;
- Being the main contact point for the customers in areas related to discussion of project scope, preparing commercial offer;
- Being a part of the planning project phase and allocating resources, negotiating the timeframe of the project;
- Keeping track of the project progress and being in constant touch with the customer during each project phase;
- Helping the team to achieve delivery timely in case of any unexpected possible delays;
- Being responsible for the invoicing procedure and timely payments;
- Overall helping with any incoming customer's request either by means of own expertise or by involving the team member with corresponding competence;