lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: L2 Engineer
Category: Support
Experience: 1.5 years | English: fluent


Hello!

I'm a talented and ambitious NOC/L2 Engineer with extensive tech experience gained from working in various companies. I began my journey around 2017 at Geeksforless as a Service Desk agent, where I worked on a Canadian healthcare project. In 2018, I moved into a Customer Success position at 12go.asia, and my final destination was Candor Global as an NOC Engineer or L2 Support.

During my work, I have used various tools and operating systems, including Windows and Linux (mostly CentOS and Ubuntu), as well as AWS skills to deploy new app builds and installers. Additionally, I was responsible for expanding our knowledge base and training newcomers to acquire the necessary skills.

I'm ready to face new challenges and would be happy to become a member of your team.
Position: L2-L3 Customer Support Manager
Category: Support
Experience: 10 years | English: fluent

Built the entire support system from scratch. From choosing the right software to training the second line support managers. Wrote the knowledge base, FAQ, scripts, and algorithms.
Reduced the estimated ticket resolve time from 72 hours to 6 hours in a year.
Extensive work experience in web projects

Able to build support from scratch

Familiar with all the major CMS

Basic SQL

10+ years of experience with client management and support

Literate writing and speaking

I do enjoy working a lot, so I'm okay with overtimes :)
My goal is to achieve and maintain the highest level of customer satisfaction with your product.
- Please NO night shifts in the office
Position: L2/L3 Technical Support / Junior DevOps
Category: Support
Experience: 5 years | English: intermediate

- Have professional certificates (CISCO Linux);
 - Working with CISCO devices;
 - Have experience with scripting;
 - Good knowledges about DNS, DHCP, VLAN, TCP/IP etc;
 - Experience with python;
 - Have good soft skills, friendly;
 - Have experience with Active Directory;
 - Experience with JIRA ticket system;
 - Strong knowledges about containers (docker);
 - Knowledges about CI/CD methodology;
 - Continuous Integration skills (Jenkins);
 - Basic knowledges about cloud infrastructures, such as AWS;
 - Basic knowledges in configuration managment (ansible);
 - Experience in CSV (Git, SVN);
DraftKings Inc.
10.2020 - now
L2 Support engineer / Deputy Team Leader
 - Involve in support Windows application
 - Troubleshoot different kind of issues
 - Create internal/external support documentation
 - Work with QA and Dev teams
 - Involve in deployment/hot fixes 
 - Automate routine tasks via Python/shell
 - Create internal trainings for L1 team/L2 team
 - Communicate with customer
 - Mentoring L1 support engineers

Netcracker Technology 
04.2019 - 10.2020
IT Engineer

TrioLan LLC
09.2017 - 08.2018
 - LAN/WAN building;
 - System and Network administration;
 - Scripting (automation) some tasks;
 - Working with network equipment (switches, hubs etc);
 - Configuration VLAN;
Please do not offer me position L1 level or HelpDesk or something else. Thank You
Position: L2/L3 Technical Support specialist/Engineer
Category: Support
Experience: 5 years | English: fluent

During last 1.5 years I was able to grow from L2 to L3 support and develop my technical knowledge, soft skills, escalations management, key accounts management, trainer role and much more that we could discuss during the interview. Looking forward to hearing from you!
2.5 years of Technical support experience in a small IT consulting firm that works in Forex and Crypto industry.

Main Responsibilities:
- Provide day to day technical support to our clients via chats and tickets in Jira and Bitrix24.
- Troubleshooting of all the types of issues that Forex/Crypto broker can face.
- Configuring and support of MT4 (Meta Trader 4) and MT5 (Meta Trader 5) servers. Experience in work with Windows Servers and Linux based cPanels.
- Close cooperation with all Software providers that offer their services to our clients.

Company Website:
- Monitoring WordPress website. Providing changes on request.

Project Management:
- Web projects like landing pages and Ad pages.
- Cooperation with UI designer and Front-End developer.
- QA for these Web projects.

1 year of work in product company - Level 2 Technical support Consultant:

Responsibilities:

Technical support of English speaking customer from EMEA region by responding via CRM and phone.
Resolving of C# based software performance, installation, configuration issues. Resolving of networking issues. Working with SQL Server installation and troubleshooting, backup and restore of database in automatic and manual ways. Configuration of Windows based machines, Windows Server and Virtual machines. Resolving of BSOD issues on Windows based machines. Analysis of Windows Logs.

Hardware - testing, cross-checking, configuration.

Key Account Management - Direct support of valuable customers, providing updates, monthly meetings.

Other responsibilities:
New-comers on boarding and training. Knowledge base articles writing. Stand up meetings hosting. Knowledge sharing with the team. 

6 month in L3 Technical Support Role

Responsibilities: 
Solving advanced issues, escalated by 2nd line.
Manual software testing and reporting bugs in Jira and Bugzilla.
Close cooperation with Dev and PMs on escalations or feature requests.
Conducting of internal trainings.
Performing of performance review of L2 support.
Looking for ability to develop myself as Level 3 Technical support Specialist/ Technical Support Engineer in European on US based IT product company with different types of products. 

Would like to avoid providing the Technical Support via phone calls and online chats.

PE Group 3 management and accounting. Medical Insurance, Standard EMEA work schedule. Comfortable office. Ability to learn and develop myself for future career growth in Tech Support engineering or DevOps field.
Position: L2 Support
Category: Sysadmin
Experience: 0.5 years | English: intermediate


- Installing and configuring servers and software;.
- Configuring third-party software on customers virtual environments.
- Troubleshooting and resolving technical and software issues. 
- Network device support and adjustments. 
- Configuring network equipment (TCP, VPN, DNS, FTP, iptables, Firewall).
- Troubleshooting wired and wireless connections.
- Win 7/8/10/11, Win Server 12/16,
- Linux (Cron/Anacron Configuration, Installing And Configuring CentOS/Fedora/Redhat/Ubuntu/Debian/Arch Linux, GRUB configuration, Mounting/Unmounting Physical Drives, RAID configuration, Samba Server, File Permissions Troubleshooting, File System Management, High Load Management, Kernel Upgrades).
- Bash, Python scripting.
- Ports And Protocols (FTP, SFTP/SSH, HTTP, HTTPS, IMAP, POP, SMTP).
- apache, nginx.
- MySQL, MariaDB.
- SSH, RDP.
- Monitoring and Configuration support.
- Networking & DNS (Custom Nameservers, DNS Zone File and Record Management, Basic Networking Troubleshooting, Basic Network Configuration, IP Configuration, Spam Filtering (SpamAssassin).
- WHM/cPanel Configuration/Installation/Migration/Backup Configuration.
- Software/Applications Assistance: Apache Configuration, Dovecot, EasyApache, Exim, Mail Server Troubleshooting (Exim, Postfix, Sendmail, Smartermail), MySQL (Setup, Configuration and Troubleshooting), Nginx Configuration, PHP (Management and Configuration), R1soft, Rsync, Server Density (Installation and Troubleshooting), Softaculous Installation, Webmail (Horde/Squirrelmail/Roundcube), WordPress.
Position: L2 Support administration
Category: Sysadmin
Experience: 11 years | English: intermediate

Installation of IP Video Surveillance Systems.
Implementation of access control systems.

CERTIFICATES
Cisco Certified Network Associate (CCNA)
Python Programming Fundamentals, Software Testing
Fundamentals
Hikvision Certified Security Associate (HCSA)
System Administrator
Synevo Ukraine
Installation of IP Video Surveillance Systems.(Hikvision)
Implementation of access control systems FortNet
Service servers and workstations. Managed server room support.
Data backup management. Managed employee hardware including decommissioning old machines, acquiring new machines and migrating data.
Organizational Units, User Accounts, Groups, and assigned NTFS permissions.
Connection and setup of office equipment.

System Administrator
PrJSC "OBOLON"
Kyiv, Ukraine
Service servers and workstations. Managed server room support.
Data backup management. Managed employee hardware including
decommissioning old machines, acquiring new machines and
migrating data.
Provided system protection against viruses and malware.
Installation and support of accounting programs. Created
Organizational Units, User Accounts, Groups, and assigned NTFS permissions.
Connection and setup of office equipment.
Purchase of components and workstations modernization. Assembled
and disassembled desktop and laptop computers for repairs and
added RAM, HDD/SDD.
Installation of IP Video Surveillance Systems.
Technical support Engineer Level 2
At all times supported users in the use of computer equipment and software by providing necessary training and advice 
System Administrator
"Volia" LLC
Kyiv, Ukraine
Provided on-site and remote support for corporate-wide
infrastructure related issues.
Worked extensively within the corporate Active Directory and Group
policy environment, performing resource provisioning, maintenance
and troubleshooting.
Worked on Securing Network Infrastructure Devices such as routers,
firewalls, switches, servers, load-balancers, intrusion detection
systems, domain name systems, video surveillance systems.
At all times supported users in the use of computer equipment and software by providing necessary training and advice
I`m interested in expanding my knowledge and skills. Eager to work in the team of high-skilled professionals.
Position: L2 Support Engineer
Category: Support
Experience: 4 years | English: upper

List of completed courses in CodeCademy.

- Learn HTML
- Learn CSS
- Learn SASS
- Learn Javascript
- Learn MySQL
I was working as a support/billing department L1 representative for about 3-4 years communicating with native speakers as my main duty. At my current working position I cooperate with L2 team constantly and decided to take this path as my main occupation.
I am willing to find a place where I can start my journey of becoming a L2 engineer, improving myself overtime and creating high-quality product with my team.
Position: L2 Support Engineer
Category: Support
Experience: 4 years | English: intermediate

Analyzing and resolving customer incidents (Using Oracle PL/SQL for analysis, testing different
cases with Jmeter, using Ansible for hanging configuration between servers). Update and optimization servers.
•	OS: Linux;
•       Automatization: Ansible;
•       Testing tools: Apache Jmeter, Postman;
•	Web: JSON, XML, API, REST, HTTP;
•	DB: MySQL, MS SQL, PostgreSQL, Oracle TimesTen DB, Oracle PL\SQL;
•	VCS: Git (Bitbucket, GitHub);
•	Other: Zabbix, Atlasian Jira/Confuence, Grafana;
•       Virtualization: VirtualBox, VMware;
•       Basic knowledge of Java SE: Core, MultiThreading, JDBC;
Opportunity to develop my professional skills.
Position: L2 Support Engineer/ Junior DevOps
Category: Support
Experience: 11 years | English: upper

Best Employee of 2017 for successful support of new product
Microsoft AZ-900 Certificate
Looking for a position of a L2/L3 support engineer or Junior/Middle DevOps.

PROFESSIONAL EXPERIENCE

L3 Support engineer / Junior DevOps — October 2019 - now:

• Involve in support of Azure services
• Troubleshoot different kind of issues
• Create internal/external support documentation
• Work with QA, DevOps and Dev teams
• Involve in deployment/hot fixes and releases
• Automate routine tasks via scripts
• Create internal trainings for L1 team
• Mentoring L1 support engineers
• Filling Confluence-knowledge base
• Azure Alerting / Monitoring
• Cost Management
• Security Center, Regulatory compliance
• Terraform, yaml, CI/CD, Azure DevOps

L2 Support Engineer — April 2019 - October 2019

• Resolving different types of issues via e-mails, chats, and calls 
• Oracle SQL - maintenance and script-writing
• Performing updates on clients side
• Filling Wiki-knowledge base
• Work with software products of company
• Communicating with members of other teams (Sales, Developers, QA) 

L2 Support Engineer — April 2015 - April 2019
• Resolving different types of issues via e-mails, chats, and calls 
• Communicating with partners
• Using company policies to resolve issues 
• Work with software and hardware products of company
• Communicating with members of other teams (Sales, Developers, IT, and management) 

Support Engineer, Synevo Ukraine, Kyiv — July 2010 - March 2015
• Resolving different types of issues via e-mails, chats, and calls 
• Answering incoming customer calls and messages
• Using company policies to resolve issues 
• MS SQL

LANGUAGES
English - Upper Intermediate ; Ukrainian, Russian - native.

Personal and Professional Skills
• Strong communication skills (written and spoken) and problem resolution experience (working with complex cases and disputes)
• Experience working as a Team Lead (on a shift basis)
• Experience working night shifts
• Experience working with foreign customers
Searching for new opportunities with big company or/and big tasks
Position: L2 Support Engineer, SysOps
Category: Sysadmin
Experience: 1 years | English: basic


Dear Project,

I'm Dima, I started my career as L2/L3 Support Engineer and want to move further.

In general I have junior skill set and one year production experience behind.
My skills:
- Linux, Windows;
- Splunk, Grafana;
- Jira, ServiceNow, ITIL;
- SQL, MariaDB, redash;
- Troubleshooting and RCA;
- English A2;
- On-call experience;
Position: L2 Support Lead
Category: Support
Experience: 5 years | English: fluent


L2 Technical Support and L2 Lead with 4,5 years experience. 
Experienced in:
Managing L2 support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines; Working closely with development, QA and Incident management when reporting bugs and incidents; Supporting largest key customers on a daily basis; Participating in software testing and beta; Delivering performance reviews for Support agents and provide regular feedback on performance in terms of agreed-upon performance and employee development goals; Monitoring for alerts and investigate service degradations; Documenting new procedures and issue resolutions; Assisting L1 Support with their escalated issues and supplying support with documentation; Providing coaching/feedback about L1 agents to L1 management. Solving, repairing, diagnosing and troubleshooting complex customer's problems and associated equipment using advanced troubleshooting tools: Oracle Monitoring Tool, Wireshark, Sendgrid, Filezilla, Kibana.
I won't consider gambling industry offers and late/night/weekend shifts.
I am not ready to relocate.
Position: L2 Support Manager
Category: Support
Experience: 3 years | English: upper

-   Upper-Intermediate English;
-   Confident PC user (including MS Office applications);
-   Typing speed is more than 220 characters per minute;
-   Skills of operative search of information on the Internet;
-   Impeccable time management and organizational skills;
-   Excellent written and verbal communication skills;
-   Analytical skills;
L2 Support Manager  | Money for Jam

September 2023 - June 2023

- Identifying signs of fraud and preventing it;
- making payments for clients;
- verification of documents and accounts.


Senior Customer Support | SuperBoss

December 2020 - August 2022

-  Verification of users and verification of their documents;
-  Maintaining a positive, empathetic, and professional attitude toward customers;
-  Identifying signs of fraud;
- Helping clients with emerging problems;
- Addressing questions, complaints, and concerns in accordance with company policy;
- Management of a support team, up to 6 people;
- Scheduling.


Advertising evaluator | Appen

November 2020 - October 2021

- Evaluation of advertising for its compliance with the requirements of the company; 
- Reporting on the evaluation of advertising.


Customer Service Representative | iHerb

July 2019 - September 2020 

— Work in chat and e-mail with the client on all questions and tasks;
— Identification of technical problems and their transfer to other departments;
— Issue refunds and expose fraud.
I would love to find a company that encourages self-development; offers possibilities for internal transfers; and recognizes contributions, skills, and achievements.
Position: L2 Support, ServiceDesk, HelpDesk, SysAdmin, Team lead
Category: Support
Experience: 11 years | English: upper

Participation in deploying of new software and uninterrupt operation of 6 banks Access Microfinance Holding AG for the last 2 years
Enthusiastic specialist with complex technical knowledge and strong telecommunication skills seeking to benefit an IT Department in management, monitoring, maintenance and issue resolving. High responsibility, self-discipline, commitment, self-improvement. Experience in CV
Looking for a decent job in the well-known international company with fair salary
Position: L2 support specialist or Head of technical support
Category: Support
Experience: 8 years | English: upper


Head of technical support at Fondy.eu
 October 2017 — till present time

Main responsibilities:
- Managing 2 company departments(support and settings)
- Communication with VIP clients regarding: terms and conditions, settings and integration via API, etc
- Quality control of the technical support department.
- Making of educational videos and instructions, and updating of the knowledge base.

Account manager at RBKmoney
March 2017 — April 2017

- Consulting clients by phone, skype and via email.
- Selling additional products to customers.
- Establishing and developing strong long-term partnerships based on the consideration of mutual interests in business.
- Participation in updating of the knowledge base.

Have experience using: Jira, Zendesk, Zoho desk, Creatio, Postman, different CRMs.
Basic knowledge of SQL.
Position: L2 Support Team Leader
Category: Support
Experience: 3 years | English: fluent

I finished freeCodeCamp curriculum in 2016.
(Responsive Web Design Certification, Javascript Algorithms And Data Structures Certification, Front End Libraries Certification, Data Visualization Certification, Apis And Microservices Certification)
Currently, I am working as an L2 Support Team Leader and before that, I was a Senior L2 Technical Support Engineer on Vue.js projects in a product company.

Also, I worked as a freelance front-end developer for 2 years (2016-2017), at the same time I was selling coded components and code snippets and components at the Envato market.

I have a Master's degree in Foreign economic activity management.

I also have successfully finished several PM and general management courses:
— People Management, 2022, LABA Business School
— Project Management in IT, 2022, LABA Business School
— Team Management, 2022, LABA Business School
— Managing Others, 2022, Internal corporate course 
— Project Management Course, 2022, Internal corporate course
— ITIL4 Foundation, 2022
— Information Technology Project Management, 2020, LABA Business School
— Project Management, 2020, LABA Business School
— Business Administration and General Management, 2020, LABA Business School

And looking forward to getting my PMI CAPM Certification and Professional Scrum Master Certification.

I have an advanced level of English and a beginner level of French.

As a Support Team Leader, I was responsible for:
— Organizing the team's daily work
— Ticket flow organization and improvement
— Building processes of the support department
— Monitoring projects
— Managing project progress
— Managing the delivery of fixes
— Writing technical documentation
— Communication with clients
— Communicating with stakeholders
— Quality control
— Coordination of the terms of project development
— Prioritization of tasks
— Conducting team meetings
— Leading 1-2-1s
— Lead and motivate the team
— Manage performance
— Resolving conflict

Technical stack that I have been working with:
 — HTML / Emmet / Jade (Pug)
 — CSS / SCSS/ PostCSS
 — JavaScript ES6 / Babel.js / jQuery
 — React.js
 — Vue.js
 — Responsive markup (from 320px to 2560px)
 — Mobile-first approach
 — BEM naming methodology
 — Gulp.js
 — Webpack
 — Git (GitHub)
 — Adobe Photoshop
 — Bootstrap 3/4

Technologies that I am familiar with:
— React.js
— Node.js
— Express.js
— Redwood.js
— GraphQL
— Puppeteer (browser automatization)
— PostgreSQL 
— Google Maps API
— Telegram bots
After working as an engineer for a while, I came to the realization that I am interested in larger-scale work than being an individual contributor. As it truly gives you the possibility to do more, achieve more, and have a bigger impact.

Thus, I am interested in a management position in a technology company. And I hope to gain enough experience within five years to make the transition from managing projects or engineers to managing managers.
Position: L2 technical engineer
Category: Support
Experience: 5 years | English: intermediate


Work as an IT support engineer more five years in big media holding (Starlightmedia).and iOS);
Experience with hardware, network engineering and system administration
Worked with different sites engine: Wordpress, Joomla, Danneo.
I have experience in communicating with users and solving technical issues of 
various levels of complexity.
I have experience with Active Directory, Sharepoint, MS Exchange, Bash, Comand console.
Installation and maintenance of operating systems MS Windows, Linux, MacOS.
Knowledge of HTML/CSS, Chrome DevTools, DHCP, DNS, network routing;
Understanding of Web Technologies.
Basic knowledge of SQL.
Position: L2 technical support
Category: Support
Experience: 3 years | English: intermediate


Knowledge of Linux/Unix operating systems
Expertise in Apache, MySQL, DNS, cPanel and email protocols
Excellent problem-solving and troubleshooting skills
Ability to effectively communicate technical information to non-technical users
Familiarity with various CMS and server software
Strong customer service skills and ability to handle complex technical issues
The ability to quickly learn and implement the acquired knowledge
Position: L2 technical support
Category: Support
Experience: 1.5 years | English: intermediate


Work experience:
March 2021 - present time -- Mobile banking, L2 thech support. 
The work is, mostly, receiving tasks (in tickets) from L1 support, fixing problems with user's accounts or in their apps (searching for errors in logs, db and fixing them or transfer a task to L3)

I have knowledge in using ticketing systems (Redmine in particular), Kibana Elasticsearch and Grafana, PosgreSQL, Microsoft Office, Windows.
Primarily looking for a job on tech support position, but I am open for all sorts of offers and ready to pick up any new task