lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Team Lead | Project Coordinator | Project Manager
Category: Support
Experience: 3 years | English: fluent


To begin with, I worked as a Customer Support Specialist for 21 months at Namecheap Inc. Having become an experienced CSR, I decided to move further in the direction of the managerial position since I was eager to lead and drive a group of people to make them grow personally and professionally as well as contribute to the improvement of departmental and company processes. 

Starting from April 2021, I have been working as a Team Lead in the Customer Support area. I am involved in the development of my employees by guiding them throughout the entire career path in the company. Such activities include but are not limited to setting goals and tasks, motivating, assessing, and carrying out performance reviews both in terms of personal and team perspectives.

Starting from May 2022, I have taken over the second team and became the Team Leader of CS specialists from a foreign location (India). Currently, I am managing both Ukrainian and Indian teams and taking part in developing an Indian location in terms of the CS area in the Hosting department.

Along with the Team Leader duties, I act as a Shift Leader as well. I oversee a team of Customer Support Specialists (up to 60 specialists) on an assigned work shift and ensure effective workflow. Moreover, the role presupposes the facilitation of problem solving and resolving conflict situations. Being a Shift Leader, I am an escalation point who communicates customer feedback to the corresponding departments/staff (e.g., the Product team) in order to develop/adjust processes to serve customers better.

Finally, I am also interested in the positions of Project Manager & Project Coordinator. However, I would like to note that I have not dealt with the project management area directly before, yet there are many aspects of my current Team Leader role that correlate with the PM & PC positions. Therefore, I do not see any massive obstacles that may not allow me to master the nuances of a new field. Furthermore, I have a basic theoretical understanding of PM methodologies and project planning and execution stages. In addition, I am ready to learn new material to gain the required knowledge and, eventually, apply them in practice.
Position: Customer Support, Team Lead, Project manager
Category: Support
Experience: 3 years | English: fluent

Built great communication with clients and employees.
Gained experience in different fields.
Managed team in a harsh environment.
As a Customer Support Team Lead with over 5 years of experience, I have developed a deep understanding of the importance of providing exceptional customer service.
My main responsibilities are as follows: providing excellent service to customers and users, building strong communication with the client, conducting analysis and providing action plans to improve KPIs, and managing a team of 10+ international agents.
Having worked with international companies and agents, I have honed my communication and leadership skills to ensure that customer needs are met efficiently and effectively. I am an adaptive, empathetic team player. Capable of multitasking and high fulfillment of tasks and goals.
I am looking for a place where my work matters. A friendly team is a must-have.
Position: Customer Support Team Lead / Project Manager
Category: Support
Experience: 3 years | English: fluent

- I have become an assistant of the Team Lead in 3 months on a complex and old project.
- Skipped the Team Lead role to become a Quality Assurance Manager who was responsible for a team of 60 people.
- Quality control processes built from scratch.
- Knowledge Base built from scratch.
- Training program built from scratch.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. A self-motivated and progress-driven Customer Service Quality Analyst with an extensive background in this industry. With a long-standing record of initiative and innovation. An astute problem-solver capable of prioritizing and managing complex projects with proficiency. In the previous role, exercised decision-making, critical thinking, and quality control in contribution of team efforts and organizational improvements. An open-minded and focused on new developments in the field. Have proven to be effective and motivational, with proficiency in organization and collaborative work. Enjoy brainstorming and coordinating efforts to achieve a common goal. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Looking for a company that gives value to employees who know how to get the job done without excuses. Growth opportunities.
Position: Customer Support Team Lead/Project Manager
Category: Support
Experience: 3 years | English: upper


- Successfully managed a Support team of 15 agents, overseeing coverage, scheduling, trainings, QA, SLA, and CSAT to ensure high-quality customer service and satisfaction.
- Developed and implemented effective communication strategies to facilitate collaboration and coordination between different teams within the company, resulting in streamlined processes and improved overall performance.
- Conducted regular evaluations of Zendesk platform and processes, identifying areas for improvement and implementing solutions to meet team requirements and improve efficiency.
- Designed and delivered comprehensive blockchain trainings to the team, enabling agents to provide knowledgeable and effective support for cryptocurrency customers and contribute to the company's thought leadership in the industry.
- Fostered a culture of continuous learning and improvement, providing ongoing coaching and mentorship to support team members' professional development and improve team performance.
As an employee, I expect to be involved in projects that are interesting and intellectually stimulating. While interesting projects are important, I also expect to be challenged in work: to be given tasks that push beyond my current skillset and require to learn and grow. This could include working on complex projects, collaborating with teams from different departments or countries, or taking on new responsibilities that require to stretch your abilities.
Position: Customer support team lead, Quality Control manager, Training Coach, Quality Control Team lead
Category: Support
Experience: 2 years | English: upper


More than 2 years of working in customer service (gambling), including years of working as part of Quality Control department. My duties: 
- KPI
- Monthly attestation of managers
- Trainings of newcomers 

Have experience with Salesforce, Omnidesk, Zendesk, and CRMs as SoftSwiss and Horizon.
Also have worked as risk and fraud manager around 4 months (as part time job)
My tasks: 
- verification of players and checking documents 
- checking the withdrawal requests
Position: Customer support (Team Lead / Representative)
Category: Support
Experience: 2 years | English: fluent

As a customer support specialist, I had one of the highest effectiveness rates among all the team members. I also contributed to internal and external knowledgebases by creating several internal articles.
As a Team Lead, I was able to manage a team of 30 agents in total (3 supervisors and 1 QA manager). Increased team's productivity and was keeping business attitude 24/7, 365.
03/2018 - 07/2018, Cancelon (OTA), Customer Support Representative
Handling customers' queries via calls, chats and e-mails.
Communication on B2C (customers) and B2B (partners) levels.

06/2018 - 02/2019, Cancelon (OTA), Shift Supervisor/Manager
Assigning work between agents, handling higher priority & complexity cases, team briefing.
Continuing handling customers' queries with higher priority.

01/2019 - 03/2020, Cancelon (OTA), Customer Support Team Lead
Taking care of scheduling & administrative office matters for a team of 30 agents, 24/7. Keeping track of internal & external reports. Conducting team training and carrying out management meetings, as well as strategic plannings. Optimizing staff's personal needs and concerns. Continuing working with customers with high priority cases.
I would love to find a company that encourages self-development; offers possibilities for internal transfers; and recognizes contribution, skills, and achievements.
Position: Customer Support Team Lead | Senior Customer Support Agent
Category: Support
Experience: 3 years | English: fluent

-Being there for new team members 24/7 
-Successfully supporting 5 completely different products in two languages (English and German)
-Being on a call with a customer for 1h13m helping them with an unusual technical issue while making sure the conversation stays positive and calm
-Leading support team of 6
-Being proactive, proposing new processes and enchanting the old ones
-Working on a few projects at the same time (SaaS mostly)
-Providing technical support via phone, chats and emails 24/7
-Experience in working on several projects at the same time
-Experience with different support platforms (Zendesk, Freshdesk, Intercom, Aircall, Salesforce)
-Onboarding new team members
-Assessing the work process of the team and creating reports 
-Creating tests and pieces of training to improve the quality 
-Testing iOS and Android applications on a basic level
-Constant work with FAQ and Knowledge bases 
-Editing templates in 2 languages
-Consulting other team members without being in a lead role
Flexible schedule would be appreciated but not a must
Position: Customer Support Team Lead, Senior Customer Support Representative
Category: Support
Experience: 5 years | English: fluent

-Built the customer support department from scratch, 
-worked directly with developers and testers to ensure quick replication and fixing of the issue, 
-worked directly with high value players (whales) in order to resolve their concerns and questions asap and to deepen their positive attitude to the game, 
-tested new features in the game.
More than 5 years of experience in IT sphere. 4 years of customer support in three different companies: started as junior customer support agent in an American company, then polished skills in a large game company, then moved to a small American-Ukrainian game company where I helped to create customer support department and headed it. After that worked as game content manager in the same company.
I would like to go back to support as I'm good in helping customers and feel that I this job fits me better.
I hope to join the company that loves its clients and has all the tools to help them with the issues.
Position: Customer Support Teamlead / Support representative
Category: Support
Experience: 7 years | English: fluent


5 years in general, been working as a Customer Support representative, Support / Sales team leader. I have also had experience in the logistics field, been working as a logistics coordinator on the US market.
Position: Customer Support Team Lead/Trainer/Supervisor
Category: Support
Experience: 5 years | English: fluent

- was able to raise fully working support process for the company (ticket handling procedures, some of the CRM settings, bug reporting procedures, KPI tracking;)
- held a lot of lectures and workshops during the training process;
1) March 2017 – December 2018 as Customer Support Representative.
- assist customers with issues in chats and tickets. Issues were mostly related to the hosting and SSL certificates;
- the writing of technical articles for both internal and external knowledgebase for customer’s use;
- assistance in preparation for workshops on the technical subject;
- reporting on any bugs and issues in Jira;
1a) January 2019 – February 2020 as a Full-Time Trainer/Supervisor/Lead Supervisor;
- management of onboarding process for newcomers (3 to 15 people);
- mentorship towards newcomers, assistance with their direct chats, monitoring their performance;
- holding weekly performance one-on-one meetings, providing them with feedback;
- mentoring of part-time supervisors, management of part-time supervisors’ tasks;
- management of the full supervisors’ team (1 to 3 people) (as a Lead Supervisor);
- taking part in the creation and holding educational events for newcomers (lectures and workshops on hosting basics/SSL Certificate/Business Communication/Customer Service Skills/Social Engineering/etc.);
- making decisions on successful onboarding completion or dismissals (as a Lead Supervisor or trainer);
- providing feedback about newcomers to their further direct managers;
- updating the lectures, constantly work and update the supervision/training processes to make them better;
- assist/hold interviews for those who wanted to make an internal transition (e.g. from a customer support representative to supervisor), 
2) May 2020 – February 2021 – Customer Care Expert.
- assist customers with issues in chats and tickets. 
3) March 2021 – August 2021 – Product Support Team Lead
- working with enterprise customers, assisting them on the product questions;
- testing product application behavior, reporting bugs in Jira;
- defining full support processes for the company, weekly reporting to the higher management about KPIs and progress;
- writing internal and external knowledgebase articles;
- team management;
4) September 2021 - current - Technical Onboarding Specialist/Integrations engineer;
- working with enterprise customers who likes to integrate the product;
- deliver technical training on tools and procedures about the product;
- working with the project of customer integration, creating and managing epic tasks on Jira;
- no night shifts (may work evening hours, but mostly prefer '9 to 5' jobs);
- no working on weekends;
Position: Customer Support Team Manager
Category: Support
Experience: 2.5 years | English: upper


EMT Controls | Data-manager - 2016/2017
- Data collection and sorting;
- Producing technical specifications for
- smart home systems;
- Working with SMM;
- Meeting and communication
management;
- Troubleshooting and problem solving.

MMD SMART Ukraine | QA Tester - 2019/2021
- VOIP and SMPP quality assurance;
- Working with Service Desk systems;
- Monitoring and reporting product
issues;
- Task management, quality control and
execution.

MMD SMART Ukraine | Customer Care
Deputy Team Manager - Customer Care
Team Manager - 2021/now
- Task management, quality control and
execution;
- Improving new processes. Management
and authomatization of current
processes;
- Prevention of errors, problems and
conflicts solving.
- Hiring, coaching and mentoring new
employees;
- Communication with teams. Task
execution, delegation and control;
- Working with the team. Performing
administrative (organizational) tasks;
- Communication with clients, chatting,
mailing, calls and meetings.
Position: Customer Support Team Manager
Category: Support
Experience: 2 years | English: upper

After 10 months of working as a customer support representative, I improved my KPI and get promoted to team manager. As a team manager, I have improved my team's productivity and customer satisfaction.
Started as a customer support representative and now managing English support team. Helped to increase customer satisfaction rate up to 20%. Know how to perfectly manage a team so that my customers and my employees are happy. Have perfect written and spoken English. Also worked as English teacher and copywriter.
Position: Customer Support/Techical Support
Category: Support
Experience: 0 years | English: upper


I was an intern in the support team for inbound/outbound calls for
one month, so I have basic knowledge of working with the
Omnidesk crm system, telephony and customers which include 
answering emails and phone calls.
At the current moment, I'm looking for a remote job as a customer
support,techical support
Also, open to new vacancies and opportunities. Ready to learn
something new.
Position: Customer Support & Technical/Content Writer
Category: Support
Experience: 4 years | English: upper


I have a fairly extensive experience of communicating with an English-speaking audience, and I would like to grow and develop in this direction. I have the level of English Upper-Intermidiate (B2), I have an incomplete higher linguistic education. I am fluent in written and oral form. I have experience in customer support, dating business and content moderation I am stress resistant and have good communication skills.
Position: customer support, technical support.
Category: Support
Experience: 7 years | English: upper


Assistant Manager - IT
Al-Momin Packaging Industry Pvt Ltd. - Karachi
June 2016 to Present
• Responsible for installing, configuring, and maintaining the reliable operation of systems, network,AD,DC servers, virtualization and physical servers, network, printer, scanner and video conferences.• Managing ad Implement Cisco Layer 3 managed network of 300 plus nodes, Cisco router 3800 seriesand Mikrotik router boards for failover.• Managing Sangfor IAM and Sophos for internet bandwidth management and security.• Implemented Ruckus R510 and R550 Enterprise Wireless Wifi 6, Unleashed and Zoneflex.• Implementation and managing Elastix VoIP server, Cisco, Zycoo, Grandstream IP phones and Dinstargateway.• Implementation and managing file server, domain controller, Virtual server (VMWARE), Disasterrecovery (Veeam backups & replication).
• Fiber Optic & CAT6E network implement, VLANs Implementation.• Implemented access list to manage the traffic between VLANs.• Managing attendance system ZK Teco Face Recognition.• Implement & managing CCTV IP based system 120+ Cameras and NVR R608-4K-S2 Dahua.• Responsible for managing and arranging (Bin Qasim Association of Trade and Industry) executivemeetings.• ERP support.• Leading, motivating, monitoring and overseeing a team of electricians ensure they produce qualitywork. Providing technical guidance regarding the installation, maintenance, and repair of electricalsystems.• Providing 24 hours electrical and mechanical support for the entire facility.• Part of mechanical team such as generators and hybrid solar systems installation, maintenance andrepairs.• Managing IT help desk, workstations software and hardware issues.
Recently I have complete Wireless Lan project completed I used 3 Ruckus devices for 50 to 60 users, another project is Veeam Disaster Recovery for virtual windows server environment.
Position: Customer support / Technical support
Category: Support
Experience: 5 years | English: upper

Without a technical education, I independently mastered the IT profession and now I successfully moving forward in this direction. Further more.
The technologies stack I have used you may find above.
Ready to consider positions (Support/Integration Engineer, Business Analyst, Data Engineer etc.) Recently I worked as a Support-developer L3 (C# + JS) for about 1 yeas.My current position is Engineer/DevOps.  All details about my role and responsibilities you may find if the updated CV here.
I'm looking for interesting project with great possibilities to grow.
Preferably .Net project, but it is not mandatory. I don't consider developer positions, ready to consider any other technical (and not only) offers.
Position: Customer support /Technical support
Category: Support
Experience: 0 years | English: upper


My name is Oleksiy and I`m 19 years old. I live in a small town in Ivano-Frankivsk region. I`m studying in IFNTUNG university on  software engineer specialty. I have passed the probationory period for work on the Snap Inc. but because of the russian-urkainian war my employment was delayed indefinitely. I have experience working with data labeling, machine learning and prepearing database for AI. I know about Support Engineer job because of my roommate which worked as a Customer/Technical Support. I`m interested it this kind of job and have a lot of free time
I wouldn`t like to work with night shifts
Position: Customer Support / Technical support
Category: Support
Experience: 11 years | English: fluent

20 years of covering the front line and problematic issues for all teams I worked with.
2005-2007 
Forum Moderator. 
Tech writer.
Live channels support representative for pay per click solutions plaform. 
2007-2009
DevOps and Sales manger at own WebHosting and VPN service.
2009-2017 
LSI-copywriter and SEO optimizer. 
2012 -2015 
POS and WEBpay sysytems integration.
DevOps Engineer. 
Jan 2017 - Feb 2017 
Sales manager at the AllanLloyds.
Lead generation. Cold calls.  
Mar 2017 - June 2017 
Internet Researcher and Head of Marketing assistant at  BoostSolutions.
 Jan 2018 - June 2019
Hyperledger based POS payment blockchain system.
Integration Lead at Private Company
June 2019 - July 2020
Technical Support Representative at Accesssoftek
July 2020 - September 2020
Junior Technical Support Specialist at WebXloo
October 2020 - Present 
1-2 tierTechnical Support Specialist at Caspio
A job with:
-a fair pay 
-a chance to unlimited personal development.
-English-speaking job
Important: I would highly appreciate a chance to work by EST/CST/PST timezone shifts schedule
Position: Customer Support / Technical support
Category: Support
Experience: 2 years | English: fluent

As a Bus Dev now I managed to deliver several medium customers and a really big one.
As a project manager I used to coordinate multiple ongoing processes and teams in order to open stores in time and in budget. 
As a customer support I used to have a high customer satisfaction rate and regular KPI fulfillment.
My IT experience is based on technical support of 3D scanning SW and HW. 
At the moment I'm occupied with sales of IT services.
Additionally I have an experience of Project Management and Coordination.
Definitely don't want to do sales.
Position: Customer Support / Technical Support
Category: Support
Experience: 0.5 years | English: upper


Customer Support Manager (Remote) at Magic Advertising & Marketing LTD (April 2023 - Present)


- Manage and guide customer support team to meet customer needs and company goals.
- Develop and implement effective customer support strategies, policies, and procedures for all support channels.
- Monitor customer support metrics and use data to identify areas for improvement to enhance customer experience.
- Collaborate with other departments to ensure a seamless customer experience and timely issue resolution.
- Communicate effectively with customers and manage escalations to address their needs and concerns.
- Continuously evaluate support tools and technology to provide the best support possible.
- Identify common customer issues and needs to compile feature requests for product enhancement.
Hi there! I am a Customer Support Manager with a background in communication, problem-solving, and relationship building. I am also studying front-end development to combine my customer service skills with technical expertise.
Position: Customer Support, Technical Support
Category: Support
Experience: 0.5 years | English: upper


I have experience as a Technical Support/Customer Support, where I provided written technical support to clients from all over the world, more specifically: advice and assistance in setting up, selecting and installing the company's products and services. I am always open to new knowledge and experience.

At the same time , my duties included:

- Analysis and report problems, defects of the product and/or service.
- Database update: customer reviews and technical information of products
- Writing instructions to solve technical problems of customers in the future to improve and simplify the work of team members and improve the quality of service in general.
- Communicating with clients and giving them instructions on how to solve problems that arise.

My skills and vision:

- Working for better results
- Responsibility
- Stress tolerance
- Good communication skills 
- Always doing my best to do work done and proper