lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Account manager / Support Specialist
Category: Support
Experience: 1 years | English: fluent

Winner of Chinese Government Scholarship in Computer Science.
-----Customer service---- (5 months)
Main responsibilities were handling voice calls in English, booking or
canceling flights for them, and explaining the terms and regulations of
cancelation service, gathering documents for the cancelation.

-----Junior BA----- (4 months)
My position responsibilities were in handling SCRUM calls with company clients, gathering project requirements for the sprint, drawing up charts, UX, and project documentation.

-----SMA/Project Auditor---- (3 years)
The main responsibility was to process various content and analyze how to categorize it according to guidelines for each type of data. As an auditor, my main job was in handling guidelines exceptions and making weekly clarifications of documents with common mistakes for the team. 
Handling communication with customer’s representatives, answering support tickets, KPI implementation.
Expectations: handling communication with clients and a team, following guidelines, creating project documents, analyzing data.

As my main experience as a SMA is hardly relevant to common IT jobs, so I will be glad to take a position of a Technical/Customer service or Account manager (or Sales) with decreased proven work experience and start career in that field.
 
However, obtained soft, and communication skill obtained working in international company as well as technical background will help me adapt quickly.

Can accept probation period with good salary after it.
Position: Account manager, support specialist, content moderator
Category: Support
Experience: 1.5 years | English: fluent


Over 6 years of experience abroad, managing customer service in Hospitality Industry
Would like to expand my knowledge and experience in IT, helping and communicating with partners, and customers. For the last year, I've been working as a customer support specialist and content moderator for an international company.
Position: Account Manager, Support Team Lead
Category: Support
Experience: 2 years | English: fluent

I have moved the communication with clients from Gmail to Hubspot, which allowed us to track the performance of each manager (speed of reply, amount of tasks and tickets closed), and the statistics of client communication (the number and category of requests, client satisfaction rate). I have also introduced Chatbot with the answers to the most frequent questions, which helped us reduce the number of those questions by 15%.
I've been working in an Adtech company for more than 2 years. I have grown from a support manager to Team Leader, and my responsibilities include: 
- supervising Publisher Support team 
- modernizing the Support procedures 
- monitoring the performance of the team and their ability to meet KPIs
- communicating with other teams regarding the clients 
- onboarding new managers 
- documenting the support procedures 
- working with customers and supporting them 
- working with the list of clients and optimizing their ad campaigns for better results 
- working with the Quality Assurance team to monitor the quality of the traffic from the publishers 
- completing monthly reports on team performance 
- working with the marketing team on mailing lists to customers regarding new features 
- using Hubspot to track team results
Position: Account Manager Team Lead
Category: Sales
Experience: 7 years | English: upper

I developed Health category, implemented with partners different cases for improvement UX, orders, decreasing cancelation, launched new medical services in the app and reached great result.
05.2020 - currently time - Partner Business Leader
- Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
- Onboard new partners on our platform by providing them all the necessary tools and information to start working
- Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM
- Lead contract renegotiation to establish a strong working partnership grounded on sustainable economics for both parties
- Get feedback from our partners and translate it into product, marketing, and operations improvement

01.2019 - 02.2020, E-Consulting
Information Technology

Manager of Project Management and Client Development 
Holding meetings, presentations and negotiations with key customers;
Launch and implementation of complex projects, maintaining communication with the client, monitoring the work of contractors and the project team;
Conducting working meetings with participants in the project team for implementation, support and refinement, according to customer requirements;
Monitoring compliance with deadlines for the implementation of projects;
Monitoring compliance with contractual terms and timely repayment of receivables;
Preparation of commercial offers;
Document management for projects;
Formation of reports and analytical information for company management;
Control and preparation of documentation for participation in tenders.

10.2017 - 01.2019, ATS LLC
Information Technology
Manager of Development and Customer Management 
Maintenance and development of existing customers in the field of electronic document management;
Identification of business needs of customers and selection of optimal product solutions;
Collaboration with related departments upon requests from customers;
Daily monitoring and analysis of traffic flow;
Preparation of commercial offers;
Sale of company services to potential customers;
Conclusion of contracts, billing and payment control;
Budgeting targets.

11.2014 - 10.2017
PJSC “Retail Group”
Manager of logistics
Coordination of contractual terms with customers;
Consulting clients and conducting claims to comply with the terms of the contract;
Cost calculation and billing for logistics services;
Control, reconciliation and approval of invoices issued by external operators;
Analysis and writing of logistic business processes.
Please don't send offers to the sales manager.
Position: Account Manager Team Lead
Category: Other
Experience: 7 years | English: upper


AM Team Lead (Sep 2022-Jun 2023)
Build a strategy for the development of the non-food retail category;
Lead 1:1 meetings with the team of account managers;
Lead negotiations with key partners in the category regarding long term cooperation terms (Apteka ANC, EVA, Eldorado and others;
Monitor and analyze of the category, develop a plan for the achieving key KPIs;
Create and manage the marketing plan for the category, coordinating campaigns with the marketing and PR department;
Hold online meetings with the Headquarters regarding current business processes and ways to achieve goals;
Communicate with other markets and find best practices for implementing in Ukraine;
Prepare reports on weekly and monthly performance of the category.
Partner Business Leader (Jan 2022 - Sep 2022 )
Am responsible for Health category performance, analyze partners main KPIs and ensure growth;
Strategic partner relationships;
Onboarding new partners on our platform by providing them all the necessary tools and information to start working;
Leading negotiation to establish a strong working partnership and co-marketing activities.
Senior Account Manager (during 4 years)
Business Development Manager (during 2.5 years)
Logistic Manager (during 3 years)
Position: Account Manager Team Lead
Category: Marketing
Experience: 3 years | English: fluent

ssp requests debugging, finding issues with traces, onboarding new partners, discrepancy cases, negotiations, feature requests to product teams, communication with C-level
An Account Manager with 3+ years of experience in AdTech. I am used to building, developing, and maintaining long-term & friendly relationships with partners. Liaising between key clients and the company’s departments, I managed to develop my communication & negotiation skills, whilst keep being professional & friendly, providing clients with high- level service and increasing efficiency all around.
Position: Account Manager Team Lead
Category: Support
Experience: 4 years | English: upper

Achievements on the Account Manager Team Lead position:
- Managed a team of 10 people.
- Trained 7 new employees.
- Developed the working process guide.
- Created Terms & Conditions and FAQ for freelance writers.
- Improved the quality of freelance writers’ work, thereby reducing team
losses by 35%.
- Doubled the base of freelancers (from 500 to over 1000 people).
- Updated the entire process of hiring new freelancers.
- Was offered a position of junior product manager.
My last position was Account Manager Team Lead at Develux (Nov 2020 – Aug 2022).

Main responsibilities:
- Leading a team of account managers (10 people). Organizing and managing the workflows, processes, and technical infrastructure. Identifying and setting the OKRs and KPIs for the team. Training new members.
- Cooperating with the development, analytics, website, and marketing teams. Sharing feedback with the product team to implement new features or improve existing ones. Creating technical tasks and use cases.
- Working with statistics: analysis of team performance indicators, identification of weaknesses, preparation of seasonal reports for the top management.
- Providing regular feedback for the team members. Creating weekly reports for the head of the department and weekly newsletters for the freelance writers.
- Helping account managers with complex cases, investigating information leaks, and verifying the account holders.

Over the past few years, the customer support industry has changed a lot. Everyone who has been in this for a long time knows that earlier it was a bunch of prewritten emails or hundreds of voice messages left for which you never received feedback. Now the usual support has been transformed into customer care. It is long and hard work to learn the needs and values ​​of the client to gain their trust and loyalty. Understanding your audience is more important than ever for the development of a company's product or service, and customer care is the front line in this. I like this new trend of working with clients by getting to know them first as it helps build long-term relationships. My experience as a team lead has shown that good performance will always depend on the work of the team. When this is a community with the right goal and workflow which keeps improving, the result will not make you wait. I would like to continue growing in this sphere, try different services and improve the customer experience in them.
Position: Account Manager Team Lead, Lead Operations manager
Category: Support
Experience: 5 years | English: fluent


Latest position - Lead Business Operations manager
Zones of responsibility:
- Shaping Operations zone in Supply department, team's quaterly OKRs planning and delivery
- Establishing business processes to ensure effective cooperation between Supply department, service departments (Finance, Legal, Moderation, Dispute resolution) and partners 
- Establishing Operations team basic metrics
- Establishing KPIs culture for project's partners
- Optimization of Supply department costs 
- Managing team of Operations managers
Position: Account Manager/ Technical Support
Category: Project Manager
Experience: 4 years | English: fluent


Highly adept in systems analysis, diagnostics, troubleshooting and conflict resolution.
Exhibits excellent organizational and problem-solving skills. 
I have strong theoretical skills in Project Management, experience in eCommerce, Accounting and successfully completed Scrum Master Certification/ Google Project Management

Work Experience 
Credit/Account Analyst - Nexteum
March 2019 - September 2021 (2 years 4 months)

Data analysis (CRM/ERP system NetSuite)
Creating spreadsheet, pivot tables, documents
Communicating with Shipping Carriers and Vendors regarding payments and
credits
Identifying, researching and resolving billing variances to maintain system
accuracy and currency 
Preparing and reviewing financial reports
Negotiating credit disputes
CC Reconciling
Optimising ERP/processes for user`s needs
Team Lead Assistance, writing and scheduling tasks, Follow-Up
Training new agents

Claim Specialist - Nexteum
June 2018 - February 2019 (9 months)
Communicating  with Shipping Carriers and Vendors in order to troubleshoot the claims
Preparing documents for all claim steps
Starting, investigating and finalizing different types of claims
Deep knowledge of Shipping Carriers policies( UPS/Fedex/USPS)

Copywriter - Freelance
2015-2017 (2 years 4 months)
Writing clear and error-free content for a website, publication, and broadcast media that reflects the customer's voice according to all requirements.
Position: Account Manager, Technical Support Specialist, Customer Support Manager
Category: Support
Experience: 3 years | English: upper

−	Experienced in Help Desk and technical Customer service;
−	Have business communication and email writing skills;
−	Maintain composure and patience facing frustrated/angry clients;
−	Troubleshooting and multitasking;
−	Strong English skills (Upper-Intermediate);
−	Provided thorough support in chats/tickets regarding pre-sales, technical/billing/hosting questions, domain registrations, management, life-cycle, etc.;
−	Investigated, tracked and resolved customer questions and issues via chats/tickets in a timely manner;
−	Reported bugs and participate in QA;
−	Informed customers about issue resolution progress;
−	Monitored system performance and initiated actions to correct system problems;
−	Served as the lead point of contact between projects and internal team;
−	Made reports of the projects status and common clients issues and demands;
−	Established a trusted/strategic advisor relationship with clients and advanced value of company's services and recommended services according to their demands;
−	Developed strong client relationship through the understanding of their needs, transparent working process and achieving client's expectations (business goals, communication objectives, and deadlines);
−	Worked to identify and/or develop upsell opportunities;
−	Served as a trainer and mentor of  Account and Support managers; 
−	Implemented procedures, practices, and policies to achieve effective and efficient customer service;
−	Coordinated and monitored the results of the day-by-day performance of the Support Team.
Education:
National Aerospace University – Kharkiv Aviation
Institute 
Faculty: Humanities 
Specialty: Applied Linguistics 
Bachelor degree
______________________________________________
Work Experience:

1. *Interpreter*
2016 – April, 2017 
Anastasia International Inc.
 
2. *Customer Support Specialist*
April, 2017 – November, 2018
( 1 yr 8 mos ) 
Namecheap Inc.

3. *Support Engineer*
November, 2018 – May, 2019
( 7 mos )
Scorto 

4. *Account Manager*
May, 2019 – January, 2020 
*Support Quality Manager*
January, 2020 – Current
( 1 yr )
Partida Services OÜ
_____________________________________________
−	self- and professional development perspectives; 
−	friendly working team; 
−	flexible schedule; 
−	fair salary.
Position: Account Manager (Traffic Manager)
Category: Marketing
Experience: 5 years | English: upper

• Development of cooperation with decent industry players
Traffic AD Exchange - Acoount manager / Business Development Manager

• Business partnership establishment - representing of company interests during negotiations and contract singing procedures.

• Media Buying - providing Media Buying service from various DSPs of Native, Push, zero-click, POP traffic

• Ad implementation on the platform - providing of ad implementation services according to available technology, including: XML feeds, OpenRTB endpoints, JS - tags and direct links.

• Performance maintenance - control of each of acquired partner performance during whole period of cooperation on daily basis. Statistic analysis, problem resolution, development of cooperation.

• Finance maintenance - controlling of income payout timeline from Advertisers, planning of payout schedule to publishers.

• Participation in the company development process - mentoring of new account managers, improving of ad - platform in close cooperation with tech department.

• Company representation - attending industry global events and exhibitions both at the role of attendee and exhibitor.
Position: Account Manager/Travel Manager
Category: Other
Experience: 2 years | English: fluent


I am Account Manager with international experience, Virtual Travel Assistant, and a professional German/English translator.
At my last place of work I:
- Managed existing partnerships to maintain and strengthen trusted long-lasting client relationships; Investigated new partnerships to bring additional value to the company
- Assisted with challenging client requests, corporate events, and business trips for Outstaff teams, issued escalations
- Сoordinated with CTO and most admin departments (PMs, sysadmins, sales team, recruiters etc.)
- Ensured timely and successful delivery of the company's solutions according to customer needs and objectives.

I’m looking for a new position, preferably in Travel/Avia or in the IT industry. Product Company preferred.
I don't see myself as a Sales Manager and do not consider sales-related vacancies.

Please don't offer vacancies in russian speaking environment.
Position: Account Manager/ Underwriring Manger/ Project Manager
Category: Other
Experience: 2.5 years | English: fluent

Created absolutely new workspace from the scratch for the project in Monday CRM to keep the team members updated on a daily basis;
Trained 5 interns that eventually became strong part of the team.
Helped more than 200 clients to get their accounts approved in the US banks.
 Developed an external e-learning course on grant writing from scratch, leveraging the LearnWorlds.com platform.
Project Manager at non-profits.
- Convert all existing spreadsheets of the business to the Monday CRM system, streamlining data management and improving efficiency in the organization's workflows.
- Leed the integration and training process to ensure a seamless transition for all team members to the new CRM system.
- Prepare comprehensive monthly and quarterly reports for existing clients, highlighting key performance metrics and achievements.
- Establish a standardized reporting process, leading to improved client satisfaction and retention.
- E-Learning Course Developing. 
- Develope an external e-learning course on grant writing from scratch, leveraging the LearnWorlds.com platform.

Underwriting Manager:
-Receiving and evaluating the application package received from the clients, ISOs and etc. Reviewed more than 600 applications packages, and gave my feedback; 
-Analyse statistical data using specialised computer programs. (Jarvis CRM, etc.) 
-Boarding the approved merchants’ application in the system. In total 95 applications have been created and boarded;
Keeping in touch with new and existing clients on a daily basis;

Account Manager:
- Pre-filling the application package based on the provided clients’ supporting documents. 
-Submitting the application package to the banks , keeping in touch with the representatives of the bank in order to be to updated about the status of all our clients’ accounts;
-Training new employees, informing them about the company’s customer management policies . 
-Keeping the workflow in the CRM updated.
Position: Account Manager, VIP Manager, Customer Lead
Category: Support
Experience: 3 years | English: fluent


Green Feather Gaming, an online casino. I’ve been working there for almost a year and a half. In the beginning, I was a customer support representative. After 8 months, I was promoted to the position of Account manager. Duties in this position included interaction with VIP customers by email, providing them with all necessary information; Analyzing their profiles, sending different promotions to the players, taking part in making a bonus structure for them; making tickets in Jira as well; checking a different kind of information in Trello, especially payment and withdrawal statuses.  I can say that I’m skilled in dealing with various sorts of customers.

My current position is Support Engineer in Fluid Finance. We provide banking services for our customers in crypto, digital and traditional currencies. My main duty is assistance via live chat and email. Especially collecting information for the clients’ verifications, updating current information, checking transaction statuses and taking part in decline/accept decisions in cooperation with other departments. 
Software tools: Zendesk, Jira, Metabase, ComplyAdvantage.

I am motivated, confident, free to explore new opportunities and gain more experience. Also, I am glad that I’ve got the ability to work under pressure, commercial awareness, high responsibility level, resilience and analytical skills. I want to improve my management skills and get to higher positions in my career path.
Phone communication is not a comfortable option for me, but still negotiable.
Position: Account Manger, Program Manager, Legal Specialist
Category: Product Manager
Experience: 3 years | English: fluent


Good afternoon! My name is Orest, I have 3 years’ experience in law, specifically 1 year in national law and 2 years in international corporate law, e-commerce and fundraising. During this period, I have obtained significant experience, contacts and skills in this field, among which were different kinds of accelerators, angel investors and global billion-dollar funds.
Additionally, I have 2 years in humanitarian sphere, I worked in couple of organizations on the different roles, also I was in a management role either . 
I am a quick learner and do my job quality, multi-tasker, and I appreciate adequate and reasoned criticism from my colleagues. For my part I require clarity in setting tasks and respect.
I will be glad to communicate with you, both online or offline.
I hope to find a friendly team where I can develop freely.
Thank you for your attention, have a good day!