lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support
Category: Support
Experience: 2 years | English: upper


More than two years of work at the outsourcing contact center of the company "Simply Contact". I took an active part in the existence of the "Bolt", "Blackcatcard", "WheelShare" and "Virtual Summits Software" projects as a Customer Support Agent.
 I'd like to continue working in this field with further deepening of knowledge of the technical side of the product/products with which I will have to deal.
No calls
Position: Customer support
Category: Support
Experience: 1 years | English: upper

I gained strong stress resistant skills, interviewing people for administrator position, problem solving skills, capacity for learning new skills quickly, the ability to work independently, train junior administrators, multitasking skills. Also I gained strong communication skills both oral and written (Ukrainian, English).
My career was started as English teacher in private English school. Thereon, I got a job in the hotel as an administrator (from 2018 - 2022). My duties were: keep the records about all guests in a  program for a certain number of hotels (Optima). I accepted reservations for the accommodation of guests. I directly communicated with guests at the reception desk and placed them in theirs rooms. Also was engaged in ensuring a comfortable stay of all guests and solve all the problems  that they had. After a year working at the hotel I was promoted to senior administrator, where I managed the work of 4 employees  and was fully responsible for the comfort of the guests, starting from the cleanliness of the room to a delicious breakfast and a successful transfer to the airport.
Also all payments for services were made at the reception desk. All this time I worked with two types of cash registers, different types of bank terminals and close invoices with Optima program. 

During this time I got such skills as:

-dealt with people on a day-to-day basis with a sense of calm and good work ethic.
-provided guests and potential guests with up-to-date information about hotel and promotional offerings;
 -clear communication skills (free communication on the phone, competent oral and written language (English or Ukrainian), communicate well when problems arise;
-strong emotional intellegence;
-greeted customers with enthusiasm and a delightful and helpful attitude.
-organizational skills;
-time management skills;
-setting customer expectations;
-the ability to identify problems and decide on the best solution (come up with creative solutions of problems, responded to guest complaints in a professional and effective way.);
-setting customer expectations;
-building customer loyality
-effective listening 
-patience 
-taking responsibility

I was on maternity leave since the end of 2022 but now I am ready for new opportunities and dedicate myself to a new career path. I am motivated, fast catching and hardworking person. Also I want to work in similar direction, which means to provide the best services for the clients. As I know English as my second language I will be able to solve clients' problems on every aspect they need throughout the world. I want to make sure my customer service exceeds expectation and I will do my best to prove this.
- nice atmosphere within the team and company
- gain new experience 
- improve already gained skills and learn new ones 
- learn new technology
Position: Customer support
Category: Support
Experience: 0 years | English: upper

I'm transitioning to the customer support field and currently do not have direct work experience in this area. I am eager to learn, adaptable, and committed to providing excellent service.
My current experience doesn't include accomplishments in customer support. However, I bring a passion for learning and a dedication to delivering exceptional service. I'm adaptable and committed to continuous growth.
Cold Calling, Sales Targets, Heavy Technical Troubleshooting, Aggressive Sales Tactics, Handling Abusive Customers, Lack of Training and Development
Position: Customer support
Category: Support
Experience: 4 years | English: fluent

I have constantly achieved high customer satisfaction through proactive problem -solving, effective communication and personalized support.
I have also received tremendous commendation  and positive feedback from customers for exceptional support.
My experience as a Customer Support Representative  has equipped me with invaluable skills in providing exceptional customer experiences, resolving complex issues, and collaborating effectively within a team. I am eager to leverage my expertise and passion for customer satisfaction in my future endeavors within the customer support field.
As a customer support representative, I have expectations to deliver exceptional service, resolve issues effectively, build trust and rapport, engage in continuous learning, collaborate with colleagues, adapt to customer needs, contribute to process improvement, maintain professionalism, and receive recognition and growth opportunities. By fulfilling these expectations, I am confident in my ability to contribute to the success of the company and provide an outstanding support experience for customers.
Position: Customer support
Category: Support
Experience: 0 years | English: upper

- Implementation of the sales plan
- Created a new direction for event agency: "turnkey holiday"
-  Implemented a CRM system
- increase in turnover by 15%
My first job was a sales consultant in a bag store, where I learned how to find an approach to each client and developed my communication skills. Later, I worked as an assistant to the event manager where I searched and communicated with contractors, planned and coordinated all stages of the event, communication with participants. My last place of work was for a clothing store where I performed many different tasks: accounting for goods, creating and publishing content, managing social networks, consulting customers both offline and online. Implemented a CRM system. Since I have almost always worked with people, I like it. I would like to develop in the field of customer care, because I believe that this is an important component of every business.
I definitely wouldn't want to work for a dating agency.
Position: Customer support
Category: Support
Experience: 0.5 years | English: upper


My last job required constant contact with clients, selling our product and solving their problems. They were tourists, people from all over the world, so I have experience interacting with people of different cultures and mentalities. Also I have an idea of how to find an approach to a particular client and help him solve a problem.
Besides I have experience with basic Microsoft Office programs, such as Word, Power Point, Excel, and others.
Position: Customer support
Category: Support
Experience: 0 years | English: intermediate


My last job was as a database operator in Kharkov in the 1C database.
My responsibilities were: keeping records of goods and creating nomenclatures in the 1C 8.3 database . Also, my duties included managing and promoting a webstore om on the Prom.ua platform.
Position: Customer support
Category: Support
Experience: 2 years | English: upper

The main achievement throughout the years is the experience I have gained. It helped me a lot in getting those strengths I have now, for instance, such as:
patience
leadership skills
creativity 
flexibility 
problem-solving skills
punctuality
versatility etc
My primary responsibilities in customer support were:

- Online chat and e-mail correspondence.
- Providing 24/7 phone call assistance.
- Dealing with issues and complaints of the customers.
- Ticketing system.
Having almost two years of experience in the customer support area, I'd like to keep growing personally and helping your company reach new tops while satisfying our clients.
Looking for new challenges and result-oriented team!
Position: Customer support
Category: Support
Experience: 10 years | English: fluent

Basically I have developed ethical standards and good communication with people whether they are in the same sphere of business or not. Developed speech, typing skills and the use of daily used computer softwares. Mainly I would say I have developed mentally due to associating myself with people of different calibers.
My work experience stretches from Crimea where I worked as an English tutor from 2013 September to 2015 May as I decided to move to Dnepro to continue with my studies.

My first 6 or so months moving to Dnepro I did not have any job. I was later employed  as a sales agent for an American based merchant cash advance company as of 2016 to January 2018 from 4pm to 1 am. I was an outgoing phone operator, presented or offered cash to high end businesses which they would pay back in a specific allocated time frame. 

Worked as a customer support agent as of February 2018 to May 2020, working a 2 on 2 schedule. Here I helped out clients with questions about our product, thus including incoming and out going payments and the use of the services as a whole. Resolved customer questions or complaints, handling out and incoming calls, emails and chats assisting clients and gained experience in softwares like CRM, confluence, service desk, Jira and other softwares.
To learn new aspects and develop myself as an individual in life. Mostly I value respect and appreciation of efforts of any individual.
I look forward to explain more on how I can be part of the team and what we can both benefit upon knowing sphere of business.
Position: Customer support
Category: Support
Experience: 0 years | English: upper

PROJECT MANAGER COURSE
Course description:
 Project and team management
 Prepare project documentation
 Analyze the market
 Build communication with the team
 Use flexible project management methodologies

- Confident PC user;
- The ability to resolve conflict situations;
- Ability to work in a team;
Focus on the result, attention to details, the ability to work with large amounts of information, initiative,
decency, sociability, a great desire to learn something new, punctuality, discipline.
Competent oral and written language, clear diction.
No commercial experience
Position: Customer support
Category: Support
Experience: 1 years | English: upper


Organized and consistent. Have 5+ years experience in administrating different business processes. Willing to take on responsibilities to deal with professional challenges using interpersonal skills, effective planning, prioritization of tasks and problem-solving skills.
CRM and accounting software experienced user.
Position: Customer support
Category: Support
Experience: 1 years | English: upper


Pari Match / Customer Support Specialist
January 2023 - June 2023
Answers questions regarding the company's products or services,
Processing orders and transactions,
Resolving problems, troubleshooting and resolving issues,
Presenting information about the company's offerings,
Ensuring active communication with customers,
Handling customer claims/complaints,
Collecting and analyzing customer feedback,
Responding to customer feedback,
Tracking important metrics in customer service

Pari Match / Csr Manager. Corporate Social
Responsibility
February 2022 - December 2022
To conduct an audit of corporate activities to identify issues for
the improvement of the gaming industry,
Communicate CSR activities through internal and external
channels,
Provide CSR reporting to drive internal initiatives, improve
corporate reputation and attract customer attention,
Analyze programs and communications.

Bombay Studio in Kyiv/ Yolo Group, Estonia
Game Presenter
January 2021- February 2022
To play the game according to the instructions on the screen
and the strategy of behavior,
Online communication with users from all over the world,
Communicate with our users from all over the world and inform
users about the project products.
Position: Customer support
Category: Support
Experience: 8 years | English: intermediate


Planning travel accommodations, booking flights, hotels, insurance, transfers, activities.
Managing all travel-related documentation, including payments, visas, and legal forms.
Researching travel gainful deals for client.
Solving  conflict situation
Submit documents for visa in USA, Canada, etc.
Position: Customer support
Category: Support
Experience: 2 years | English: fluent


- Preparing local and international travel arrangements: hotels, tours, rail tickets, transfers, meet and greet service, car rentals, and restaurant reservations 
- Making reservations through booking systems and platforms: GDS (Sabre), Expedia, Booking.com, and Airbnb 
- Composing itineraries based on the client's budget and preferences 
- Email correspondence while maneuvering time zones, and working with people across cultures. 
- Assisting with organizing events with +50 attendees 
- Satisfactorily resolved occurring travel conflicts and managed client services
Position: Customer support
Category: Support
Experience: 5 years | English: upper


Present Providing support and remote assistance to customers. Sales of remote assistance services.
 Provided technical support for clients on a wide range of company products, resolving issues at a high rate.
Trained new employee how to enter customer data and organize customer interaction logs.
Handle 15+ chats daily, including signing up new customers, retrieving customer data, presenting relevant product information.
Position: Customer support
Category: Support
Experience: 5 years | English: upper


Previously had a position as a Customer Support Representative and also as a Success/Account Manager. Worked with different CRMs and Ticketing systems. Great team member, easy to learn new information, ready to deal with the difficulties and unexpected problems/issues.
Position: Customer support
Category: Support
Experience: 5 years | English: intermediate

Leveraged extensive audit experience to contribute significantly to the successful onboarding of new clients.
- Stepped in to perform supervisory duties in the supervisor's absence, demonstrating leadership skills and initiative.
Professional Experience

Transporeon Freight Audit Company
*Invoice Auditor (2017 - Present)*

- Conducted comprehensive shipment data analysis to ensure data accuracy and reliability.
- Verified and audited freight invoices, ensuring alignment with shipping data and contractual agreements.
- Utilized JIRA and Microsoft Outlook for effective communication and collaboration with clients.
- Created detailed reports to summarize data analysis and audit findings, aiding in business decisions.
- Identified and addressed root causes of data inconsistencies, improving data reliability and accuracy.
- Assisted in the onboarding process of new clients, coordinating between various internal and external stakeholders.
- Regularly updated business documentation, ensuring alignment with current business processes and standards.
Position: Customer support
Category: Support
Experience: 3 years | English: upper


Provided work on efficient and cultural service to visitors, creating comfortable conditions for them. Advise visitors on the availability of available services. Examines claims related to unsatisfactory customer service and takes appropriate organizational and technical measures.
Position: Customer support
Category: Support
Experience: 2.5 years | English: upper


Providing customer service to clients.
Solving problems and troubleshoot actions.
Processing orders and transactions.
Helping customers to log into their accounts.
Resolving financial disputes.
Ensures that accurate records are kept by standard practices.
Following up with the outstanding refunds, false claims and unclaimed refunds.
Providing auditors with all records, documents and transactional data.
Position: Customer support
Category: Support
Experience: 4 years | English: upper


• Providing customers with L1/L2 support by phone, e-mail and chat, assisting with setting the client's mobile equipment up
• Creating, escalating and solving tickets
• Consulting customers about service, features, payment options, processing the customers' request or transferring it to a proper department of the company
• Interacting with customer support represantatives of various subscription services in other companies and USA mobile carriers (T-mobile, AT&T, Sprint)
Position: Customer support
Category: Support
Experience: 0 years | English: upper

Volunteering and completing different courses, I`ve deepened my knowledge in the field of psychology and related fields
Psychology assistant/volunteer
Doctor Dolynsky`s Clinic
Greet patients in a friendly and upbeat manner, and engage them in light conversation
Interview patients to determine their medical histories, and look through their records
Record all observations and ensure that they are properly logged with the psychologist
Assist psychologists in evaluating patients’ mental and emotional illnesses
Provide feedback regarding observations, in a bid to assist psychologists in making proper
diagnosis
2021 - 2022
Project " Мій телефонний друг"
2022 - till now
provide mobile calls, support people who have problems;
make a report with the volunteering coordinator
Have a strong desire to work with people
Position: Customer support
Category: Sales
Experience: 11 years | English: upper


Raiffeisen Bank Aval
(subsidiary of Austrian Raiffeisen Bank International)
March 2016 – Present (3 years)
Multinational Customer Relationship Manager
 
Relationship Manager, Multinational companies and trade finance servicing division
• Managing portfolio of ~50 International & Multinational customers
• Conducting meetings with existing and potential customers
• Acquisition of multinational corporate customers
• Serving as primary contact for current and potential customers for all banking needs.
• Ensuring the sales effectiveness of banking products and services & Providing high quality service
• Analysis of potential customers business; developing and maintain of profitability relationships with corporate clients
• Preparing and approval of loan applications to the credit committee meeting

Head of Administrative Team at Economic and Financial Security Division  
• Team leader of 5 managers
• Prevention of Bank`s losses caused by internal/external fraud incidents and reduce its risks
• Identification and analysis of significant fraud incidents and providing with proposals for respond measures
• Monitoring of fraud data incidents, involving in the development and implementation of recommendations to prevent, detect incidents of fraud, inspections / investigations of such incidents
• Managing and further  support of projects on risks fraud minimization

Personal Assistant to CEO
• Providing administrative and executive secretarial support to CEO: prepare, review and maintains confidential and complex statistical, management, personnel/labor relations reports
• Organize internal and external meetings including facilities, itineraries and monitoring post-meeting actions and deadlines
• Cooperate effectively with CEO and the Bank`s employees as well as with external partners
• Produce presentations for the Board meeting as required
• Maintain a schedule of regular Directors’ meetings preparing documents and reports and ensuring that deadlines are met, and take minutes/notes and ensure efficient circulation
Position: Customer support
Category: Support
Experience: 0 years | English: upper

I am a determined and responsible individual with extensive experience in various fields, such as HR, advertising, and sales. I always strive for excellence in everything I do and can quickly adapt to new tasks and situations. I am ready for new challenges and strive for professional and personal development.
Recruiter + Trainer
June 2021 - November 2022 (1 year 5 months)
WelVita, Kyiv (Personnel Search, HR)
Processing responses + Recruiting candidates for the position of sales manager for dietary supplements
Improvement of the training system within the company
Sales training for new employees

Quality Control Department
January 2019 - April 2020 (1 year 3 months)
Pride Call, Kharkiv (Sale of white goods)
Checking orders for correct execution, listening to operators, calling customers to notify them that the order has already arrived, processing objections.

Manager
March 2016 - November 2018 (2 years 8 months)
Beautyart/1callcenter, Kharkiv (Marketing, Advertising, PR)
Sale of medicinal products, objection handling, improvisation
Position: Customer support
Category: Support
Experience: 7 years | English: upper


Refund Officer
Planet Tax Free LLC- | UAE | June 2021-March 2022
Welcoming and greeting international shoppers at the refund/validation point.
·Processing the validation of the customer tax refunds via onsite solutions.
·Resolving any issues that may be present with the tax free purchases in a courteous and
helpful manner.
·Reporting and escalating system or validation issues to the Refund/Operations Manager and
appropriate team.

Airport Customer Service Agent
National Aviation Services –VIP Terminal | UAE, Abu Dhabi |January 2016 – March 2020
·Providing a welcome service to our business passengers at Check in and at other customer
service touch points and to assist in smoothing the customer journey through the airport.
·Handling check-in ,ensuring travel documents are complying with the airline and immigration
regulations.
·Escorting the guests through all the airport formalities.
·Answering customer inquiries concerning services, products, billing, etc.
·Providing a flight editing function to ensure that any required service requests are applied to
individual customers .
·Providing customer recognition to our frequent fliers through individual contact on each
journey through the airport.
·Providing professional and courteous customer service to improve business performance.
Admin assistant/receptionist
Wasita Group| UAE, Abu Dhabi | January 2015-December 2015
·Greeting clients and visitors with a positive, helpful attitude.
·Carrying administrative duties such as filing, typing, copying, scanning etc.
·Booking conference calls, rooms, taxis, couriers, etc.
·Processing expenses sheet and invoices.
·Monitoring stationary levels and ordering office supplies.
·Maintaining computer and manual filing systems.
·Providing information to internal colleagues or external enquirers.
Front Desk Agent
Turtle Bay Marina | Canada, BC | January 2013-October 2014
· Performing all check-in and check-out tasks.
· Managing online and phone reservations.
· Informing customers about payment methods and verifying their credit card.
· Welcoming guests upon their arrival and assign rooms.
· Providing information about our hotel, available rooms, rates and amenities.
· Responding to clients’ complaints in a timely and professional manner.
· Liaising with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished
to accommodate guests’ needs.
Position: Customer support
Category: Support
Experience: 0.5 years | English: intermediate


Sales Manager Freelance December 2021 - February 2022 | Ukraine
Search for new products for sale Meetings with clients
Unique approach to each customer
Copywriter | Content Manager Freelance March 2020 - May 2021 | Ukraine
Filled various sites with information and content Wrote blogs on a variety of topics
Collected traffic analytics