lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Support
Experience: 0 years | English: upper

As a first year student, I have no significant achievements to share. My only achievements are related to studies and sports. 
I have received the highest scores in certain subjects: math, history, law, Ukrainian and English. I have repeatedly participated in MIXIKE competitions and competitions in oral calculation, where I won prizes. For eight years, i have held the position of class headmaster, thanks to my leadership and respect among my classmates. I was a member of the school government, where i was involved in organizing contests and competitions among students. I was elected as captain of the basketball and volleyball teams at my home school.
I devoted my free time to self-development and sports. For five years i was engaged in sports and ballroom dancing, where i won championships at national and international tournaments. From the fourth to the ninth grade, I attended a kickboxing and K-1 section. In 2017, I took third place at the national K-1 competition in Kyiv, and in 2018 I took second place in Zaporizhzhia.In 2019, I participated in the UCU Summer English Language School, where I received an award for active participation.
I do not have any experience in working like a customer support. I am currently a student who is eager to learn something new……………………………………………….…………………………………….…………………………………….…………………………………….…………………….…………………………………….…………………………………….…………………….…………………………………….…………………………………….…………………….…………………………………….…………………………………….
Position: Customer Support
Category: Support
Experience: 0 years | English: fluent

I had been studying English even before I entered elementary school, thanks to which I am now fluent in it. I graduated from my gymnasium with a gold medal. While studying there, I was actively participating in numerous Ukrainian, English, German, Physics, Math and Programming contests, competitions and events held between different schools. My best result was 2nd place in the regional stage of the English "olympiad" back in 2019-2020. In my gymnasium, I also received intermediate knowledge of the German language.

When I was about to turn 5, I started taking extra courses for English, which lasted around 11 years, until me and my tutor decided that I didn't need them anymore. Afterwards, I switched to Mathematics courses, which I was attending for 2-3 years until I graduated. Nowadays, I study at the Zaporizhzhia Polytechnic National University.
I do not have any work experience, however I have plenty of knowledge in terms of helping people and working with computers.

I have been familiar with PCs since I was 5 years old, which was when I developed an interest in working with Microsoft Office software. Some time later, I switched to other programs, such as 1C, and eventually began learning how to code. Nowadays, I am a confident user of such programming languages as lua, С#, C/C++, GML, HTML and CSS. Naturally, I have good computer and internet skills too, and I can quickly adapt to software and tasks which are new for me.

As for experience relevant to customer service, I spend a good portion of my spare time helping newer users with the things I described above on various forums and social networks. I try my hardest to not only figure out a solution for their requests, but also to provide a thorough explanation for why their problem had occurred and why my solution works. I am *very* patient with people and I always give it my all when it comes to working with them.
On the job, I would love to have the opportunity to combine talking to new people, helping them and using my computer knowledge as well as English proficiency. I prefer to work with clearly defined objectives, but I am also ready to show some creativity if necessary. The ability to obtain some new skills would be greatly appreciated. Both day and night shifts are fine.
Position: Customer Support
Category: Other
Experience: 0 years | English: upper

I have finished my study in school that was English - focused.
There i have reached level B2 and do a lot of practice in these language for that day.Also i have big fantasy so sometimes create some anime music videos in a lot of programs.Love to do sport and playing basketball since i play it for 8 years. Also very creative and responsive person.
I dont have any work experiance in IT. But i hope i will find good job and will learn gradually but fast as i can.
Position: Customer Support
Category: Other
Experience: 2 years | English: upper


I had experienced 3 years in hospitality and 6 months as a support specialist.I would like to move on.Gain new skills and opportunities.
New challenges with opportunities to learn
Ability to work remotely
Get more experience in IT field
Competitive salary with the prospectives of its growth
Clear goals and expectations
Position: Customer Support
Category: Support
Experience: 11 years | English: fluent


I have 12 years experience in customer support. 

Customer Support Agent | 4writers
 
December 2011 - July 2023

Customer Support Respresentative - Email Handling, Chat and Phone Support

Natural Language Processing Specialist | Mobcast
 
September 2019 - March 2020

Proofread and edited news, business, financial sections.

Customer Support Agent | Lime scooters
 
September 2018 - June 2019

Provided customers with email and phone support, resolved issues related with their rides on Lime vehicles.

Senior Editor | Born2Invets
 
September 2015 - December 2016

Handling heavy workload and daily deadlines, directed quality, and accuracy of the content
and images, web and mobile stories, and columns created by a talented team of reporters
and columnists.
Proofread and edited news, business, financial sections; designed layout and signed off
on completed pages.
Created headlines, subheads, and photo captions.
Wrote articles/snippets, proofread. Each issue consisted of 20 (350 words each) articles.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


I have 1 year of customer support experience. among the developed skills is communication with clients, quick response to solving client problems, good communication with other employees of the company. I want to develop and strengthen my skills in this area.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


I have 2.5 years of experience as a Customer Support representative, I was working on different projects at Intent Solutions Group and Genesis. Also, I have some experience working as a Project manager, I was managing a small team of translators, editors, and typesetters.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: upper


I have 2+ years experience as a Technical Support Analyst in the international company. My main responsibilities were as follows: answering incoming calls and emails;
troubleshooting and resolving the customers’ technical issues; providing assistance with installation and configuration of corporate products; 
creating the tickets in ServiceNow, dispatching them to the next level of Support
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


I have 2 years of experience in Customer support and during this time I have achieved to communicate  effectively with the clients and able to determine the needs of a particular user
and find a custom solution that suits the client. Me as a part of the team, solved the issues of clients who contacts in English and Turkish languages. I have worked on live chats, as well as support tickets and calls. As a support agent, I have always tried to answer the questions of clients and solve their issues, however if issues are related to other departments, we escalated it to Billing, Anti-fraud or other relevant teams if needed. 
My latest work experience was on social media marketing and during that time I planned, created and executed paid social media campaigns and email campaigns to drive key metrics including lead generation, sales, and customer retention. Working on this position helped me to met customer service objectives by applying customer feedback and recommendations to strategic plans and reviews.
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent

As a CSR, I maintained 1 minute response time in all chats with a team average of 2 minutes, and processed 30-50 unique clients per 8-hour shift with a team benchmark of 27 unique clients per shift.
I have 4+ years of experience in a Customer Support position. 
Was assisting customers in placing new orders, and solving issues with past and 
ongoing orders via chat. Gained promotion to the Order Management Specialist 
position. Managed the order completion process, assisted the freelancers, resolving any issues from the production side.
Before that, I was working as a Sales Manager. Was consulting existing clients about the financial market, making sales to new clients via phone calls, and expanding the customer base. 
I also worked as a seller at a store. Consulted the clients regarding the store goods, and operating sales procedures. Gained a promotion to Store Manager, was monitoring the sales, improving conversion, training 
employees and conducting onboardings for the new employees.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

I have a  track record in resolving customer complaints and settling customer service level agreements. This was marked by many positive evaluations from the customers I attended to.
I have  about 2 years experience in customer care (call centre and email response) and 2 years experience as an ESL Teacher (part-time). 
I am very comfortable using all the Microsoft Office tools.
 I am also a very fast learner.
Over the years, I have acquired good communication organisational skills that are focused on ensuring excellent functioning of the department leading to consistent customer service standards. I am very interpersonal and very motivated to work with any team and under pressure.
I want to be constantly challenged. To be able to do my best for the growth of the company.
Position: Customer Support
Category: Support
Experience: 9 years | English: upper


I have a good technical background, interested in new direcions, however, working with the familiar tools and processes are ok as well. 

G5 Entertainment (03.2019 – 03.2021)

Customer Support Manager

-	Communicating with customers via Zendesk system (tickets) in English and Russian languages.
-	Escalating issues to the Dev Tem (Jira)
-	Working with customer’s feedback.
-	Following the statistics on the issues.
-	Maintaining the F.A.Q. section.

DataArt (11.2013 – 03.2019)

Administrative Support Manager

Responsibilities:
-	Accepting phone calls from Europe, USA, and some other regions (in English and in Russian). 
-	Screening out phone spammers.
-	Assisting to HR/PR departments in maintaining of candidate database, working with vacancies, candidate researching, adding press-releases to the sites.
-	Communicating with site visitors in live chat.
-	Following the status of the servers.
-	Assisting to office manager in providing office comfort.

Zone 3000 (05.2012 – 05.2013)

Customer Support Engineer

Responsibilities:
-	Communicating with clients (from USA mostly) in live chat and tickets via Kayako Desktop.
-	Fixing technical issues in customer accounts
-	Fixing technical issues with domain names in control panel. 
-	Escalating issues of higher level to correspondent department.
Position: Customer Support
Category: Support
Experience: 2.5 years | English: fluent


I have an experience in customer service/support, management of clients and their accounts. I also have an experience in external, personnel audit, and data annotating. I'm currently a content writer and creator. I would like to improve my skill in data annotating, and excel as soon as i can.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper

C# Basic Certificate (2022).
Business Analysis Certificate (2022)
I have an experience in customer support sphere since I have worked as customer support representative for more than a year and a half changing 3 different companies and projects. 
As a customer support representative I had experience in the e-commerce and crypto verticals.
At my previous job I acted as an operator (communication with the client by mail, in tickets and chat, collecting and transferring the collected information to the relevant departments, writing reports and filling in the customer database), a representative of the sub-department for checking the quality of the work of the entire department (proofreading the answers of operators in various communication channels , filling out relevant tables, solving open cases, working out shortcomings with operators), shift senior (training operators (interns), helping operators and QC, compiling and filling out tables, maintaining communication with other departments of the company).
I am currently looking for opportunities to use and improve my customer support skills I have acquired during my whole experience in the sphere.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


I have an experience of working in call centers, working with people from different countries and with various requests. Also I have an experience of writing commercial and educational texts in English, and translating from Ukrainian to English and vice versa.
Position: Customer Support
Category: Support
Experience: 0.5 years | English: fluent

Over 8 years of continuous experience translating from English into Russian/Ukrainian, total – 2,300,000 words;
Subtitle translator;
Freelance rewriter and translator;
Administrator; manager’s assistant;
Academic writer, rewriter (120+ works);
Freelance translator, ENG > UKR/RUS, UKR/RUS > ENG
I have been a senior translator and proofreader at ProTranslate translation bureau for 8 years now (SmartCAT, Trados, Memsource,  MemoQ, Across, Aegisub), and now I want to shift to something IT-ish, with customer support as the easiest entry point with my C2 English level.

I also have a short experience (7 months) of recruiting, supervision and quality control in an academic writing company and academic writing previous to that (more than 120 completed works).
I will surely not work for a company with Russian employees or customers
Position: Customer Support
Category: Support
Experience: 5 years | English: intermediate


I have been working as a customer support representative for last 5 years in several companies, thus I have a solid experience with solving of customers issues. 

09.2018 - 07.2020 - Customer Service Manager 
- Consulting clients of the school on various issues, solving clients' problems, feedback;
- Communication with clients by phone, messengers, e-mail;
- Support for internal clients (teachers).
- Working with programs and products of the company. Worked in CRM, Notion, Google Sheets, etc.

06.2018 - 08.2018 - Customer Support Representative
- Customer support;
- Working with documents: requesting missing documents and checking new ones;
- Participation in solving non-standard situations that arose during the delivery of goods.

с 06.2015 - 03.2018 - Customer Support Representative 
- Connecting subscribers to the provider's network;
- Sale of services and equipment of the company;
- Work with subscribers' requests;
- Work with documents (contracts, invoices, acts of completion, invoices, etc.);

08.2014 - 03.2015 - Lending specialist
- Registration of applications for loans;
- Customer service in accordance with the rules of the bank;
- Sale of banking products;
- Attracting and consulting clients;
- The expansion of the customer base

I have a strong desire to develop my professional skills, so I am looking for new carrier opportunities.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper

Resolved the biggest number of tickets for April, May, June.
I have been working as a Customer Support representative for one year now. My main responsibilities are helping customers solve their problems via emails and chats, reporting bugs and issues, creating FAQ. I work closely with Product team, and also help with training newcomers.
Remote work, don’t want to do cold calling.
Position: Customer Support
Category: Support
Experience: 5 years | English: upper


I have been working as a Customer Support Specialist in Poluco LLC (Mellanni Fine Linens) | (Apr 2019 - Nov 2022) USA(remote), Kyiv, Ukraine. 
Providing assistance to English speaking customers by chat, emails, voicemails.
Cooperating with Amazon, eBay, Shopify, Walmart and other marketplaces.
Monitoring orders via ShipStation (Cooperated with USPS, UPS, FedEx, Swiship)
Processing feedbacks and reviews
Handling refunds, replacements process
Performing additional customer support tasks initiated by management (Review categorization, Tracking checker)
Working via Zendesk
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


I have been working as a hosting customer support representative at Namecheap company  for more than a year(1 year and 2 month) . Received two salary increases (rates). I often had to work in 3 chats simultaneously. We work with shared hosting, VPS, Dedicated server. 
We help clients with almost everything, starting with connecting a domain to hosting, changing the PHP version and extensions, ending with troubleshooting hacked WordPress sites.
I'm excited to work in Customer/Technical Support and I have a desire to develop in this sphere.
I prefer not to work in calls.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper


I have been working as CSR for 2 years.  My first job was in education.  Now I have been working in the gambling industry for 1.5 years.  My schedule includes night and day shifts.  I work mainly in the chat, but sometimes I take calls.
Position: Customer Support
Category: Support
Experience: 2 years | English: intermediate


I have been working for more than 1.5 years at a hosting company in a Customer Support position. In my role as a Customer support representative, I have been providing excellent customer support and communication. I have solved and assisted in many different cases related to the DNS zone, websites, and hosting and others. I remain calm and professional in high-pressure situations, ensuring efficient resolution of customer problems. Attention to detail and strong organizational skills have been instrumental in managing customer interactions and maintaining accurate records. I approach every customer interaction with empathy and a focus on understanding their needs.

I'll consider all the offers.
Strongly interested in manual QA engineering
Position: Customer Support
Category: Support
Experience: 2.5 years | English: upper

Identify gaps in processes
Use the basic functionality of Asana and Power BI
Cooperate with other directions if required to accomplish tickets effectively and efficiently
Take part in keeping the knowledge base up-to-date
Work on initiatives with the purpose of improvement of existing processes
Arrange of teambuilding for the team (SUP, Kayak, catering, mountain hiking, etc.)
I have been working in an internal support team for 2,5 years. 
I'm working with tickets from employees of our company. My main responsibility is to plan, delegate and control timely service providing. I also do an analysis of survey data every month and after I develop solutions that helped to build the process better. 

I'm an optimistic person with strong communication and analytical skills. Also as a hobby, I can arrange teambuilding or some activity for the team, I'm an excellent team player. 
I think my strongest skill is to try every time to develop myself, that is why I always show good performance in alone tasks and in teamwork. 

Will be nice to hear you, have a nice day!
I don't want to work from the office full-time. 
Now I work on Mac OS, so will be great to work with the same equipment.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

Being a highly competitive person, I am most proud of my excellent results that i have shown over the years according to reviews and service quality analysis.
"I have been working in customer service for the past six years. I have learned how to listen and show empathy whenever a customer has an issue. I am also very experienced in meeting customer needs and problem-solving. I also have worked in sales as a sales manager and later on as a team leader. A combination of both sales and customer support have really harnessed my communication skills and interaction with people and businesses across the globe"
I am looking for a project or a company which can improve my already acquired skills and and has a growth opportunity and not just be stagnate on one place.
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent

My team was awarded the CX World Awards for customer service. This is the most famous and recognized professional award in the field of customer experience. We won in the category of "Information services, technologies, system integration, development for B2B".
I have been working in support for 4 years, three of them I’ve managed the technical support department in a Russian SaaS startup in a software environment with  React Native. Also I’m exercising strong organizational, customer service, and communication skills. Additionally, I have an ability to work independently and with a team and am attentive to details.

I am motivated by challenges. Every new challenge keeps me motivated since I learn new skills when handling it. I am also passionate about providing solutions to software-related problems. It makes me happy to put a smile on clients’ faces.
When I joined the company, only one person worked in the support team. In the first year and a half, I fully recruited a remote team of seven people, including myself. Changed support to 24/7. The first response time was reduced from 20 minutes to 60 seconds. The average request processing speed has become 20 minutes instead of ~ 3 hours. Reduced the number of requests to developers from 2000 to 200 requests per year.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent

I’ve been working as a content moderator for 2 years already. And my position requires me to put maximum effort into completing the main task of the day, which is the same for each day.  Staring as a level 1 agent I’ve been told to check up to 100 releases a day.  I get used to the process quite easily, concentrated on learning all the necessary rules, and managed to complete more than 100 releases a day, which led me quickly to level 2. Now after working here for 2 years, I am on level 3, sorting out about 160-180 releases a day and also helping new agents. I’ve learned to manage this task by concentrating on the main aspects, leaving out unnecessary information, and not being afraid to make errors. I believe that errors at the trainee level help to quicken the learning process and also achieve the necessary confidence to continue working well. 
Now I’m ready for the new challenges
I have been working remotely as a Content Moderator in a support company for 2 years already. I am working with international clients so that gives me the opportunity to constantly develop my English communication skills both written and spoken. 

I am interested in Customer Support position as I would like to work in the customer support field, enjoying meeting new people and making a positive difference to their day. I particularly find it rewarding to be helpful and the job satisfaction level I receive doing so makes me strive for new challenges and develop my talents each and every day. 
I am ready to make the most of my efforts to quickly tune into the working rhythm, learn new aspects of the job and provide the best customer service, which complies with the company's policy.
No night shifts