lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Agent
Category: Support
Experience: 1 years | English: upper

Good verbal and communicative skills, a big patience and stress-resistance. This is up to me to work with a difficult clients. I have experience in resolving of most delicated and severe cases.
I had been working as a Customer Support Agent for 5 months, but because of my high-effective work I was promoted to the Quality Control Manager. 
As the Customer Support Agent I used to answer clients' questions and resolve their issues in chats, emails and sometimes by phone. We worked with English-speaking clients so there I got a useful English practice. 
As the Quality Control Manager I was checking other Agents' chats and phone recordings and then reviewing them, left any comments and recommendations on how they should work with the clients, but moreover I was also assisting our agents, mostly our foreign team who were also English-speaking people.
I expect to find a modern company who is able to adapt to the new world's reality. I suppose to work in IT sphere, mostly in the technologies, barely in the finance sphere. Friendly surrounding and comfortable office is definitely important to me, but moreover I hope my superiors will be friendly and equitable as well.
Position: Customer Support Agent
Category: Support
Experience: 3 years | English: fluent


I have a experienced of Customer Support for different eCommerce stores from 3 years.

Some of the key highlights are,

> I have used almost all customer support platforms including Zendesk, Gorgias, Freshdesk and Helpscout.
> Can handle multiple chats.
> 3 Years experience in this field
> Resolved 50,000 tickets to date
> Social media management (Comments, chat)
> Handled marketplace messages ( Amazon, Ebay, Etsy and Mercari)
> I can handle disputes well mannered with almost winning evidence.
> Complete command on using Shopify & other Ecommerce platforms.
> I own a good collection of different customer support macros.
> Provided email & chat support services to multiple dropshipping & retail stores.
> Good command on all social media platforms.
> Fulfilled orders through coordination with suppliers.
> Issue refunds after verification.
> Complete commands to prepare different data reports on a google sheet with the help of critical excel formulas.
> 5-star reviews from all previous clients.

Some of my skillsets are,

>) Flawless attention to detail
>) 5-star customer service experience
>) Growth mindset
>) Trendy beast!
>) Ability to successfully work with a phenomenal team
>) Can work with minimal supervision.

All my work-related evidence can be provided at the time of the interview and hope you will give me an interview call at least and I can also offer a short-term contract job and if you will comfortable with my work so we can contract on a long-term basis.

CRM tools used,
> Shipstation
> Dropified
> Oberlo
> Odoo
> Dropified
> Oberlo
> Gooten
> ClickUp
> Stamped
> Helpscout
> Zendesk
> E-Desk
> Podio
> Slack
> Discord
> G Suite
> Meta
> Clickfunnel
> Zapier
> Stripe
> Paypal
Position: Customer Support Agent
Category: Support
Experience: 6 years | English: upper

Grew up from a regular call center agent to a senior online services representative in 2 years. 
Cross and up-selling good results.
I have been working in customer service for the past six years at telecomunication company.  1. Handling chats/tickets/customer queries in social media by On-line assistance.  2. Providing technical support via phone whereas needed.
3. Supporting users, reporting bugs.
Position: Customer Support Agent
Category: Support
Experience: 5 years | English: fluent


I have been working in support since 2017, working on different projects, with different companies, and gaining experience in different spheres. 

I have worked with airlines, academic paper writing, home devices, and site building support

My background has given me the opportunity to work with different groups in different industries, gaining invaluable experience, and skills. These include customer service and success, attention to detail, problem solving, working under pressure, and multi-tasking. I feel that my strong work ethic, will be very beneficial to any organization.

I am working on progressing in my IT journey, and learning more about quality assurance.
I would prefer remote, or hybrid contract.
Position: Customer Support Agent
Category: Support
Experience: 2 years | English: fluent

Knowledge of Unity; Chess player; PC knowledge; Communication Skills, Prediction of potential outcomes (The logic of thinking); Strategical thinking.
I have gained valuable experience working abroad in three countries: Germany, Saudi Arabia, and Poland.

EMPLOYMENT HISTORY

Customer Support Agent in such companies:

1)	Proxy-Seller Company (15.06.2017 – 31.10.2019)
2)	OXOIX digital agency (27.05.2022 – 31.10.2022) 
3)	Genesis - High 5 Casino project (13.12.2022 – 01.08.2023)

•	Worked to achieve high customer satisfaction rates by providing optimal customer service.
•	Helped to increase customer return rates by providing excellent customer service at all times.
•	Provided superior customer service to clients by addressing all questions and concerns.
•	Worked with Customer Service, Verification, and Product Development departments to enhance overall customer experience.

Sales Manager, Ukrintech (May 2020 — Feb 2020, Kharkiv)

Design and production of different equipment for laboratories, factories, etc.
•	Effectively utilized knowledge of inventory control and management.
•	Helped to increase customer retention by striving to create wonderful customer experiences.
•	Brought forth a service-oriented attitude dedicated to the customer experience.
•	Remained goal-oriented and self-motivated.

Croupier/Dealer, Bombay Kyiv (Oct 2021 — Feb 2022, Kiev)

Online casino and live-streaming.
•	Served as a friendly, hardworking, and punctual employee.
•	Organized and prioritized work to complete assignments in a timely, efficient manner.
•	Maintained a positive attitude despite any hurdles.
•	Brought forth passion and enthusiasm, resulting in favorable outcomes.

Team manager in such companies: Brunautal West/Ost; Rhenus Logistics.

1)	Brunautal West/Ost (05.05.2016 - 02.08.2016)
2)	Rhenus Logistics (11.01.2017 – 08.04.2017)


•	Worked well independently and on a team to solve problems.
•	Acted as a dedicated team leader and took action when necessary.
•	Worked well independently and within a team setting.
•	Promoted team-building skills and fostered positive team relationships.

Supervisor, Restaurant ''Sparkle''
Jul 2021 — Oct 2021, Riyadh, Saudi Arabia

•	Reported any malfunctions or safety issues.
•	Delivered inventory reports in a timely fashion every week.
•	Maintaining the morale and performance of the team at a high level.
•	Remained punctual and professional at all times.
•	Brought forth the ability to plan and effectively manage time.
1) Seeking a company that values professional development and encourages continuous learning.

2) Desire a positive work environment that promotes teamwork and mutual respect.

3) Expect clear communication channels and constructive feedback for personal growth.

4) Strive for work-life balance and a supportive, inclusive culture.

5) Look forward to opportunities for advancement based on performance.

6)Value fair compensation, comprehensive benefits, and workplace safety.

7) Aim to contribute to a diverse and inclusive workplace.
Position: Customer Support Agent
Category: Support
Experience: 4 years | English: upper


I`m 23. Ukrainian. I am an energetic, ambitious, young, sociable, responsible employee with more
than 3 years of experience in customer service. Ready for a new challenge. Born in Kalush. Master
of marketing - Vasyl Stefanyk Precarpathian National University (2016 – 2021) 
Middle Technical Support Agent / Team Lead
Clario, Ivano-Frankivsk
2 years – Incoming/Outgoing calls, customer coordination, Windows OS support (mostly), MacOS
support (rarely), became a Middle Tech Representative (1.5y), successfully tried myself in
manager`s position as Tech Supervisor for 6 months, database processing (Salesforce), personal
team coordination, motivation, planning, operating coordination.
Sep 2019 - Oct 2021
Customer Support Agent
Genesis R&D, Ivano-Frankivsk (remotely)
5 months – tickets resolution, cancelling/refunding
Oct 2021 - Feb 2022
Customer Support Expert
EzLogz, Ivano-Frankivsk (Remotely)
ELD sales, Incoming/ Outgoing calls, customer coordination, planning, logbook managing.
Under my personal management received 60 drivers to check and monitoring. Resolved hard cases
with logbook, personally managed big fleets (companies) to prevent any kind of issue with ELD and
logbook

Master
Vasyl Stefanyk Precarpathian National University, Ivano-Frankivsk
Sep 2016 - Dec 2021
Windows OS
MacOS
SalesForce
Google Services
Jira
Confluence
Notion
Solid
Position: Customer Support Agent
Category: Support
Experience: 0 years | English: upper

- more than 1000 hours tutoring English
- master's degree in foreign languages with honors
- communicative skills
- being multitasking
- speaking English, Ukrainian, Russian
- taking courses on Coursera
- German on Intermediate level
- basics of French and Chinese
- volunteering on sports events
- collecting postcards from different countries (in the past)
It's better to be truthful from the beginning - I don't have proven experience working in the sphere of customer or technical support. Although my previous jobs were connected with dealing with customers, providing excellent service and satisfying their requests whenever it was possible.
Meanwhile, I was also tutoring English lessons online, so I can assure you that I am being a confident PC user, including Microsoft Office, Slack, Google Products and Canva
Position: Customer Support Agent
Category: Support
Experience: 1 years | English: upper


Ivano-Frankivsk regional psychoneurological hospital, Ward nurse 2019-2020
Being a medical student and working as a nurse in a psychiatric department has helped me become more disciplined and flexible, as well as gain skills in communicating with different types of people. 
 
Ivano-Frankivsk regional clinical hospital, Doctor intern ophthalmologist 2021-2022
Coworking with other doctors in the ophthalmology and eye microsurgery department. During my internship in the hospital, I extended my knowledge and improved my professional skills and critical thinking. From this experience I learned how to take more responsibility and rely on myself, being part of a team at the same time.
 
Trackensure, Support agent 2021-2022
The experience I’ve had and the knowledge I’ve gained, while working as a support agent for English native speakers, will come in handy and be very useful in my future practice. I’ve been rather active and ambitious worker, doing my best and making suggestions for operating improvement.
Position: Customer Support Agent
Category: Support
Experience: 1.5 years | English: fluent

Answered up to 160 e-mails per day (the requirement was 80 e-mails). The first time response for chats was 1 min. 20 sec.  - the fastest in the company (the requirement was 5 min.)
I would like to find a position in customer service answering chats and e-mails (not calls). Unfortunately, I'm not able to work night shifts.

Customer Support Agent
Weblium
2019
Assisted users through chats and emails
Wrote articles for Help Center
Researched help centers of other sites constructors
Key achievement: First Response Time for chats was 1 min. 20 sec. - the best in our support team (the requirement was 5 min.)

Customer Support Agent
Onyx
2018 - 2019
Assisted eBay clients through emails
Processed eBay returns, damage claims, warranty claims, lost claims
Key achievement: Processed up to 160 emails per day (the requirement was 80 e-mails)

Essay author 
Livingston Research
2017
Wrote academic essays for students in the US, Canada, and Australia
I want to find a job in an interesting IT product that makes some difference. I would like to work in an inspiring environment with a friendly and talented team. Also, I would appreciate having a growth potential within the company.
Position: Customer Support Agent
Category: Support
Experience: 1 years | English: upper


Logitsics Coordinator / Dispatch in USA Trucking Company - 2 years of experience - full-time hybrid job
----------
Customer Support Agent at Cryptocurrency Exchange - 1 year - part-time remote job
Position: Customer Support Agent
Category: Support
Experience: 3 years | English: fluent


My primary experience includes providing high-quality customer service to customers through phone and email, resolving customer inquiries, and troubleshooting customer issues. In addition, I have experience in live chat and ticket support, CRM, Zendesk, Ringcentral, Jira, zoiper, data entry, processing customer orders, creating reports, and maintaining customer databases. During my tenures, I have always focused on providing excellent customer service and addressing customer concerns.

I have excellent people skills and am able to communicate with customers from a variety of backgrounds and cultures. Additionally, I have a solid understanding of customer service principles, product knowledge, and the ability to troubleshoot both technical and non-technical issues. I am able to quickly and efficiently resolve customer issues and take a proactive approach to customer care.

I believe that my skills are a great fit for this position and I am confident that I can be an asset to any team.
Position: Customer Support Agent
Category: Support
Experience: 2 years | English: fluent

The best accomplishments are thankful customers, after solving their requests and issues that they may have experienced or currently experiencing.
- Provide technical support and troubleshooting for customers via phone, email, and remote access tools
- Manage customer issues and ensure timely resolution of technical problems
- Perform root cause analysis of technical issues and provide recommendations for improvement
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain widgets for the website builder (JS, HTML5, CSS3)
- Integrating ready solutions using API
- Participate in on-call rotation to provide after-hours support to customers
- Escalated complex technical issues to developers
- Assisted with product testing and quality assurance
- Maintained accurate and up-to-date customer records in the company's CRM system
To work and grow as a professional, I aim to extend my current technical knowledge. By constantly learning and staying up to date with the latest developments and advancements in my field, I can enhance my skills and expertise. This will enable me to take on more challenging tasks and projects, as well as provide better solutions for my clients or employer. In addition, I plan to collaborate with my peers and mentors to gain additional knowledge and insights, and to exchange ideas and experiences. By doing so, I can expand my network, build relationships, and further my professional development. Ultimately, my goal is to become a respected and sought-after expert in my field, and to make meaningful contributions to my industry and the world.
Position: Customer Support Agent
Category: Support
Experience: 3 years | English: fluent

- The only one agent from Customer Support Team that was online 24.02.2022, worked under bombing.
- I was online always even during blackouts.
- Responded to 150+ chats per 8 hour shift.
- Always was on the 1st-2nd place according to CSAT
VIP Customer Support agent
Oct 2022 - Apr 2023
Mamalat, remote job, gambling industry 

Chatting with clients 
Incoming calls
Emailing
Tasks handling
Customer Support agent 
Nov 2021 - Aug 2022
Upstars, remote job, gambling industry 

Chatting with clients 
Incoming calls
Emailing

Sales Manager
Feb 2021 - Nov 2021
Sonic Auto Transportation, remote job, office in USA
Cold and warm calling.
Outgoing calls.
Collected personal information from customers to accurately document requests.
Searched for drivers to transport different vehicles.
Продажі, криптовалюти - не турбувати, будь ласка.
Position: Customer Support Agent
Category: Support
Experience: 0 years | English: intermediate


While I may not have formal work experience, I gained valuable practical skills during my university internship. One notable aspect was handling substantial volumes of texts, which allowed me to develop a keen eye for detail and a strong command of written communication. Additionally, I had the opportunity to work on translating official sales contracts, where I honed my ability to ensure accuracy and precision in my work. These experiences provided me with a solid foundation in handling professional documents and reinforced my commitment to delivering high-quality results. I am eager to leverage this background and continue building upon it as I embark on my professional journey
In my job expectations, I prefer to avoid routine and monotonous tasks without opportunities for growth and self-improvement. Additionally, I do not wish to work in an environment with limited opportunities for creative and innovative thinking. My ideal expectations revolve around the ability to work in a stimulating environment where I can develop my skills and make a significant contribution to the organization's achievements.
Position: Customer Support Agent
Category: Support
Experience: 1.5 years | English: upper

Tested multiple API's, successfully managed to integrate products into e-commerce ecosystem.
Worked as QA in e-commerce projects, tested REST-API functionalities of products in market ecosystems.

Familiar with Postman and API testing, worked in multiple Agile-oriented projects.

Worked as Customer Support, resolved and reported technical issues within multiple gambling projects.
Position: Customer Support Agent
Category: Support
Experience: 0.5 years | English: fluent


Work experience as a customer support agent at Gepard Media OÜ form 21.10.2022 to 28.02.2023.

Providing customer support services via Livechat(livechat itself/ticket form) in gambling sphere. Checking and conducting user withdrawals according to AML policy, conducting KYS checks. 

Experience with JIRA in a form of making requests to the service/game providers regarding technical issues, client side issues, funds withdrawals, refunds etc.
Position: Customer Support Agent
Category: Support
Experience: 1 years | English: intermediate


Work in the company “Zoom Support”.

Worked mostly with customers from USA, Great Britain, Canada and Australia. In Support department provided quick and efficient support in terms of helping them with their softwares, PCs and MACs and other various special requests related to their computers, the work of the computers or other devices.

Moreover, For the  2 years working as a Head of the service center. The main responsibility was connected with making the team as much efficient and result-oriented as possible. Within this period, I was also a manager whose main aim was to maintain and therefore improve the results of the team by setting goals individually for each employee and helping to reach them. Also, I had to solve problematic repairs and communicate a lot with clients; there were cases of conflict situations that I had to reconcile.
Also, I went through courses in Onseo of “C#,” “C++,” and” Python.” Received an experience with teamwork.
Position: Customer Support Agent 1st Line
Category: Support
Experience: 1 years | English: intermediate


I have been working as a Customer Support Agent in the gambling industry for a year. 

During the year, I improved my communication skills with customers. I also gained knowledge of working with gambling flows.

 I got acquainted with the KPI system, which allowed me to analyze work and improve results. I trained new agents and gained new experience in team communication.
Position: Customer Support Agent and Quality Assurance
Category: Support
Experience: 3 years | English: fluent


2016 - 2021 - Performed translations (up to 15 printed pages) of
various subjects from English, and German into Ukrainian. 
2021 - Had experience as a translator-localizer at Crowdin.
September 2020 - June 2022 - Worked as a laboratory assistant at the Department of the School of Foreign Languages of V. N. Karazin Kharkiv National
University.
May 2022 - December 2022 - QA, proofreader for German language (checked the work of customer support agents, listened to conversations with customers, gave feedback on the work, singled out the main mistakes, and evaluated the quality of service).
January 2023 - Customer Care Agent (English and German languages) (provided customer service via chat, developed strong communication with customers). 
January - March 2023 - finished the Business Analysis Foundation Course at Softserve.
Position: Customer Support Agent/Content Manager
Category: Support
Experience: 5 years | English: upper


Content Analyst
CNET · Full-time
Mar 2020 - Present 
Kharkiv, Ukraine
- Manage day-to-day content upload and content editing in a proprietary content management system;
- Write a one-sentence summary of software description;
- Test software for malware using publicly available tools;
- Proactively search for new software to be added to the catalog;
- Update existing version software data to the new versions.

Content Manager
Cool.Club · Part-time
Aug 2021 - Nov 2022 · 1 yr 4 mos
Kharkiv, UkraineKharkiv, Ukraine
- processing of ready-made English texts according to certain format rules
- sorting articles by certain parameters and entering data into tables
- placement of finished articles on a blog, website in a specific format
- keeping records of processed material and time spent on work

Customer Service Specialist
Namecheap, Inc · Full-time
Sep 2017 - Mar 2020 · 2 yrs 7 mos
Kharkiv, Ukraine
- Provide customer service through e-mail and chat in a timely and accurate manner;
- Communicate customer feedback to the corresponding departments/staff in order to develop processes for better serving customers;
- Develop and maintain in-depth product knowledge;
- Maintain reports on processed customer inquiries as required;
- Report and escalate issues and incidents based on guidelines;
- Assist with updating external client knowledgebases, as well as internal departmental documentation;
- Perform other department related regular and adhoc tasks when required (e.g. failed orders processing, hosting activations and cancellations, setup of products, packages modifications, proactive transfer assistance, etc.);
- Responsible for ensuring that customer inquiries are resolved at the first point of contact, unless specialist knowledge or further investigation is required;
- Skilled in Domain name management and Domain Name System (DNS);
- Maintain the own level of hard skills and corporate knowledge through following the corporate updates and self-development.