lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support
Category: Support
Experience: 3 years | English: fluent

I have experience working within IT, E-commerce, and Education domains. 

I started my journey as a Business Researcher gathering and analyzing data on the different digital business topics using free internet information, interpreting data analysis results into references and conclusions, and presenting it to stakeholders. 

While working as a Sales Manager for the outsourced IT company, I`ve gotten a deeper understanding of business owners' expectations and have learned how to convert them into clear tasks for the design and development team.

During my work as a Customer Service Manager, I`ve established a customer service department for a Chinese e-commerce product company, managing a team of agents. Also, I was handling analytical research and brought a data-driven decision culture to the company.
An ambitious, skillful, purpose-driven specialist who is ready for
constant and dedicated work on high load projects. Ready to take
a great volume of responsibilities as a specialist or a department
manager. High personal standards, wide professional and background knowledge, self-organization, personal will for self-education, and achievement of set goals - make me an excellent independent leader and as well as a great team player. I want to become a part of a well-organized company or a start-up with an inspiring vision and promising goals, where I can bring new values, implement my experience, and grow professionally.
Position: Customer support
Category: Support
Experience: 2 years | English: fluent


Answering questions about a company's products or services. ...
• Processing orders and transactions. ...
• Resolving issues and troubleshooting technical problems. ...
• Delivering information about a company's offerings. ...
• Providing proactive customer outreac

•Assessed client needs based on current objectives, supply and demand, and
seasonable variables.
• Developed customer relationships
•Cooperated with the sales and marketing team leaders to determine best
products to promote or withdraw.
•Assisted mid-level and sales representatives in managing client accounts.
Position: Customer support
Category: Support
Experience: 2 years | English: upper


A result-driven customer support agent with 2+ years of experience aimed at providing quality service to the customers.
Skilled in communication, teamwork and problem-solving.
Based on my psychology background I have a deep understanding of the appropriate style of communication with team and customers. 

My main responsibilities on the recent position:
Providing support via eDesk for online stores on Amazon
Appealing claims on the European marketplaces 
Communicating with our partners (such as warehouses and return centers)
Creating and updating guidelines for working process
Training new employees
Recruitment

On my last position I received profound skills in customer service, but now I’m looking forward to expand my skill level in scheduling, management and hiring new people. Learning new skills, helping people, the opportunity for future growth in the company are my main interests for the new job.
Position: Customer support
Category: Support
Experience: 3 years | English: fluent


As a customer service executive at SANDO TECH LIMITED (Fintech), I am saddled with the task of satisfying customer's needs on the company's product, call clients to verify issues due for resolution, manage client's insecurities about the company, respond to customers through mail, calls and social media platform
Position: Customer support
Category: Support
Experience: 2 years | English: upper

For 2 years of work as a Customer Support representative, I improved customer satisfaction and received positive feedback. I learned how to communicate with different types of customers, strengthened my stress resistance, and effectively leveraged my naturally well-developed empathy during the communication process.
As a Customer Support representative, I was involved in handling customer inquiries through various communication channels, such as live chat, messengers, and emails. My primary focus was on delivering fast and friendly service to address customer questions and resolve any complaints they might have.
In general, my job expectations revolve around finding a role and company that provides opportunities for growth and development, and allows me to make a meaningful impact.
Position: Customer support
Category: Support
Experience: 5 years | English: upper


As a dedicated customer support professional, I am committed to providing exceptional service and
building lasting relationships with clients. With 4 years of experience in the industry, I have honed
my communication and creative problem solving, enabling me to effectively address customer
inquiries and concerns. My expertise includes time management ,employee learning &
development ,high stress environment, and I am adept at navigating complex systems and
processes to provide timely and accurate support. Whether working independently or as part of a
team, I am passionate about delivering top-notch service and ensuring customer satisfaction.
Position: Customer support
Category: Support
Experience: 0 years | English: upper

Successfully completed studies at the National Technical University "Kharkiv Polytechnic Institute" in the field of Computer Science. Obtained a Bachelor's degree. From September 2016 to January 2022, completed a series of exams and courses, including programming, databases, mathematics, and design.
As I graduated from university in January 2021 and the war began in February 2022, I did not have the opportunity to gain work experience in any companies. However, despite my lack of experience in this field, I am eager to learn quickly and prove myself.
I want to find a company who can provide me with job so I can prove myself.
Interested in working in the technology or e-commerce industry.
Position: Customer support
Category: Support
Experience: 4 years | English: fluent

My main achievement is that I could learn the process and reach the senior level quite fast. After that, I was able to pay attention to completely different tasks and help my team with various requests
At the moment I am trying to get into a new sphere of 3d graphics. 

Before I had the following roles: 

Customer Care Agent in Canada Visa Application Center

- General consultations on obtaining
visas in Swedish, English and
Ukrainian
- Handling complains and inquiries
through phone calls, emails and social
media channels
- Correct input of all data, meeting
daily targets, a solid grasp of the
relevant work processes

Helpdesk representative in Eurosender

- Providing logistics solutions to C2C/B2C/B2B clients from the EU
- Guiding through various stages of the ordering process using different communication channels
- Handling daily tasks in CRM, meeting the deadline  
- Tracking the orders and fixing various bugs, issues, or requests with the partners, following up with other team members and clients 
- Assistance to other departments, such as logistics, customer success, claims, escalations, etc.
- Remote work is a must, the possibility to visit the office would be a plus


- I hope to grow within the company and develop my skills via courses/training
Position: Customer support
Category: Support
Experience: 4 years | English: intermediate


August 2017 – March 2019
ARCE Contact Centre – Vodafone customer support representative
 Provided high quality customer service.
 Acting supervisor on the night shift
 Improved team’s call duration SLA

March 2020 - October 2022
PJSC Kyivstar - Technical and Financial customer support
 Provided high quality service for Ukrainian and English speaking customers
B2C Telemarketing sales manager
 Selling company services to B2C customers
 Achieved high sales numbers

November 2022 - May 2023
GR8 Tech– Customer support representative
 Handling support inquiries for Ukraine and India iGaming brands
 Had the highest number of resolved inquiries
Position: Customer support
Category: Sales
Experience: 5 years | English: intermediate


Austrian Airlines Commercial Agent / Senior Agent 
In my responsibility was included: communication with passengers and travel agents via phone and emails, providing a service (Ukraine, Russia, Belarus and other post communist countries, Western Europe countries, main responsibility - Croatia, Serbia, Slovenia, Macedonia, Montenegro, Bosnia Western Europe, Scandinavian countries). Obligation: creating reservations, reissue of tickets, reimbursement of the services, ticket cancellations, providing fare rules information, issuing of invoices, supporting passengers (B2C)  supporting travel agents and corporate clients (B2B). Issuing invoices for specific markets, providing information on airline fees respectively to a market, conducting documents translation. Assisting passenger in case of flights delays and cancellations, re-booking/rerouting. Technical support for travel agencies of Austrian Airlines, Lufthansa, SWISS, Brussels Airline. Corporate customer support (Serbia, Bosnia, Croatia, Slovenia, Ukraine, Russia, Kazakhstan, Belarus). Communication with the passengers regarding possibilities of compensation. Fixing a conflict situation and founding compromise solution for customer and company. 

Qualifications: 
- Amadeus system,
- SAP logon (RP1/RP4);
- ticketing procedures;
- Altea;
- experience in communicating with people;
- feeling customers needs;
- experience with client database;
- communication skills;
- languages: Ukrainian (native), Russian (advanced), Croatian and Serbian (advanced), English (intermediate)).
Development.
Position: Customer support
Category: Support
Experience: 1 years | English: intermediate


Bachelor's degree and Master's degree (Specialty - International relations) 
Different volunteering work during studying at the university
Two years of experience teaching English (mostly teenagers) 
One year of experience in customer support 
(Namecheap)
Position: Customer support
Category: Support
Experience: 1 years | English: intermediate

.
Binex (finance) 2016
Customer support (1 year) and sales manager ( 3 months)
Position: Customer support
Category: Support
Experience: 0 years | English: upper


Briefly about my experience relevant to this position,I have 4 years of experience in customer communication and negotiation. I also translated English-language texts, mainly legal discourse. During 4 years of work experience, I registered about 14 trademarks. I often received tasks to manage a team of lawyers, supervised their performance of tasks set by the management. I own such tools as Teams, 1C, Trello. Although I have no work experience in a similar position,but I have a strong desire to learn new things in your company. In general, I am a decent, friendly, reliable employee. I believe that my experience can be useful for your company, and I also like to communicate with new people and discover their new sides .
Position: Customer support
Category: Marketing
Experience: 0.5 years | English: fluent

Creative Writing Program by America House
from February 2022
Writing texts in English. At the end of the course,
the final work will be published in America House.
Buki.ua (Kyiv, online)
September 2020 - February 2022
Tutor of English, Ukrainian language, and Ukrainian
literature.
I have worked with both children and adults.
Experience has given me the ability to explain any
complex material in an easier way by choosing the
right words to clarify information.

Taras Shevchenko National University of Kyiv
November 2021 - December 2021 (Internship)
Copywriter of texts in Ukrainian for posts on
Instagram and Telegram, plus creating images on
those topics on Instagram.

Creative Writing Program by America House
from February 2022
Writing texts in English. At the end of the course,
the final work will be published in America House.
Position: Customer support
Category: Support
Experience: 2.5 years | English: upper


Canada Visa Application Centre; customer support agent (calls, chats and emails)

Eurosender, senior customer support specialist (calls, chats, emails)

Let me know if you need a reference letter from previous employer.
day shifts only
Position: Customer support
Category: Support
Experience: 0 years | English: fluent

Skills: 
- Confident PC user; 
- Work with all messengers; 
- Good speaking and writing skills in four languages;
- Ability to work with complex clients and cases, quickly find solutions for different situations;
- Excellent communication skills; 
- Stress resistance and multitasking; 

English: 
- written — advanced (C1)
- spoken — upper-intermediate (B2) 
Spanish: 
- written — intermediate (B1).
Coffeeshop, Kyiv – barista/cashier 
Current 
- High-quality customer service;
- Providing individual solutions for different clients based on their preferences and requests, resolving difficult situations; 
- Preparation of drinks and sale of related products. 

Previous experience: 
- Writing clear, unique content according to provided guidelines; 
- Translation of texts on various topics from English into Ukrainian and vice versa;
- Checking and editing English and Spanish texts on various topics.
Position: Customer support
Category: Support
Experience: 1.5 years | English: upper


Communicating with clients at the ticket system and chats; communication with other departments about solving customer problems; making scripts; filling in tables (bugs and refunds).
Calls (informational, for clarification of personal data); working with tables, and CRM-system; solving problems (hotline).
Processing client applications and
making decisions according to the company’s statement; verification and validation.

I want to improve myself and grow.
Position: Customer support
Category: Support
Experience: 3 years | English: fluent


-Communicating with customers through different channels: by email and phone
- Acknowledging and resolving customer complaints, responding promptly to customer inquiries
- Ensure customer satisfaction and provide professional support.
-Looking for new employees.
-Translation
Remote job
Competitive salary
Position: Customer support
Category: Support
Experience: 1.5 years | English: upper


Conducted technical support in chats remotely — consulting and troubleshooting different cases, including devices (PC, iPhone, Android), home appliances, and online services (marketplaces, accounts, etc) in English. Can communicate with clients via calls and email. Received good overall scores for work (overall scores for chats were 97% and well-executed KPI). Worked in Zen-desk, Slack, Hibob, Solid etc. Clients were from many countries, but mostly from UK and USA.
Position: Customer support
Category: Support
Experience: 0 years | English: intermediate


- consulting clients, helping in product selection;
- implementation of the sales plan;
- communication and assistance of the marketing department for effective promotion on Instagram;
- maintaining an Instagram page;
- informing regular customers about special offers and promotions;
customer support.
Position: Customer support
Category: Support
Experience: 11 years | English: upper


Current job- Evolution- Floor operations supervisor
2 years of team management experience (dealing with a 105 team member)
TBC bank- operator 
Geocell- mobile communications- 4 years experience as an operator 
National exams center- observer, technical support
Currently working with following sources: Jira, helpdesk.
Position: Customer support
Category: Support
Experience: 3 years | English: intermediate


Customer communication, ensuring high-level service, addressing inquiries, and
resolving issues.
CRM management, maintaining accurate documentation and timely tracking of
customer interactions.
Order management, ensuring accuracy and timely delivery of products or services.
Technical support, troubleshooting issues and providing guidance on product usage.
Team coordination, optimizing workflow and supervising customer support specialists.
Performance analysis, developing strategies to enhance customer satisfaction.
Process improvement, implementing innovative solutions for customer support.
Customer feedback, collecting and analyzing feedback to enhance the customer
experience.
Additional Responsibilities:
Prospecting and acquiring new customers.
Managing existing customer accounts.
Position: Customer support
Category: Support
Experience: 1.5 years | English: intermediate

-Customer service and consulting in accordance with the accepted standards of work in the company
-Handling an average of 500 customer inquiries per day
-Achieving a customer satisfaction rating of 98% -Work with the cash register
-Training of new employees
-Customer service and consulting in accordance with the accepted standards of work in the company
-Handling an average of 500 customer inquiries per day
-Achieving a customer satisfaction rating of 98% -Work with the cash register
-Training of new employees
Position: Customer support
Category: Support
Experience: 2 years | English: upper

Awesome team and mood inside
Customer support agent at Zoom Support by Kromtech and FigLeaf
Good schedule, payment and friendly mates
Position: Customer support
Category: Support
Experience: 1 years | English: upper


Customer support in
cryptocurrency exchange with 6
month experience, knowledge base of most using communication channels and own self-learning technique to adapt in new place of work. Jira Service Management; Zendesk Customer Service
Position: Customer support
Category: Support
Experience: 2.5 years | English: upper


Customer support in English and French, answering to phone calls and providing assistance, to solve faced issues, day/night mixed shifts,
Marketing associate /1y experience/, selling group insurance to companies in Canada
French to Armenian and vice versa legal (written) translation since 2008
Position: Customer support
Category: Support
Experience: 6 years | English: fluent


Customer support in transportation companies.
Communication with customers via phone, text, email.
Analysis of transportation market. 
Negotiate all delivery details.
Handle customer complaints.
Provide solutions for different issues.
Find the best way to make cutomer satisfied.
Help with payments, invoices, signing documents.
Position: Customer support
Category: Support
Experience: 6 years | English: upper

Word, Power Point, Excel, Elektra, Fidelio, Mic. Dynamic CRM, Nereus, Sence, Athena AlaCarte, RA,                                                                    Outlook, The Bat, Batch Archive (Passports).
Customer support (service), customer oriented service (satisfaction of problematic customers)

Guest Relation Agent
Villa Guest Relation Agent
Receptionist
Golf Reception
I am looking for a job which will help me to start improve myself constantly. My goal is to use my customer support experience and move forward getting any additional skills and knowledge which helps me to get into a higher level.
Position: Customer support
Category: Support
Experience: 3 years | English: fluent


CUSTOMER SUPPORT SPECIALIST |  WESTERN BID  |  02/2021 – 03/2022  
•	Resolve customer queries, recommend solutions   
•	Process complaints and issues related to products or services   
•	Promptly respond to customer queries via email, live chat  
•	Liaising with colleagues or managers to find the best solutions to customers’ issues   	
LOGISTICS SPECIALIST/ DISPATCHER |   
BRITE  LOGISTICS, USA| 12/2018 - 06/2020,    
•	Plan and track the shipments according to customer requirements   
•	Communicate and negotiate with brokers, sign contracts and paperwork   
•	Resolve problems that are related to transportation and logistics systems.    
•	Develop delivery routes and maintain contact with drivers throughout the day.  Create and maintain good relationships with brokers
Position: Customer support
Category: Support
Experience: 2 years | English: intermediate

strong analythical skills, creativity, writing, respect deadlines
Custumer Support, creative writing, website creation management and lining up content, seminars organisation, custumer care. want to switch to UX copywriter
dont want to deal with technical text. want to use my imagination and creativity
Position: Customer support
Category: Support
Experience: 2 years | English: fluent


Data entry using Microsoft Office 
Tech support
(laptops, desktops, printers and scanners) support 
Customer care representative 
Front desk duties 
Network support 
Window server installations 
VoIP installations 
Computer hardware troubleshooting 
LAN installations 
On site client support
Position: Customer support
Category: Support
Experience: 1 years | English: intermediate


Dear HR-Manager,

I am writing to express my interest in the position of Customer Support Specialist at your company. With my strong background in customer service and my dedication to providing exceptional support, I am confident in my ability to contribute to the success of your organization.

As an experienced Customer Support Specialist with 6 years of experience, I have developed a solid foundation in delivering top-notch customer service and resolving complex issues. My ability to empathize with customers, actively listen to their concerns, and provide effective solutions has resulted in high customer satisfaction and long-term client loyalty.

In my previous role as Customer Support Specialist, I was responsible for managing a diverse range of customer inquiries and technical support requests. Through effective communication and troubleshooting skills, I was able to quickly identify and resolve customer issues, ensuring a positive customer experience. Additionally, I consistently exceeded performance targets, achieving high customer satisfaction ratings and receiving accolades for my exceptional service.

Some key strengths and qualifications I bring to the table include:
- Proven track record of delivering exceptional customer support and maintaining high customer satisfaction.
- Strong ability to understand customer needs and provide effective solutions.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
- Proficient in utilizing customer support software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively to meet customer needs and exceed performance targets.
- Strong attention to detail and problem-solving skills.

I am excited about the opportunity to join your company as a Customer Support Specialist and contribute to the success of your team. I have attached my resume for your review, which provides further details on my professional background.

Thank you for considering my application. I am available for an interview at your convenience and look forward to discussing how I can contribute to the continued excellence of your customer support operations.

Sincerely,
Oleksandr.
Position: Customer support
Category: Support
Experience: 1 years | English: fluent

I was able to grow viewership of Fpy014.blogspot.com from 100 users a day to about 900+ per day In a period of 3 months.

I was able to properly setup enabling and concisely convenient schedule for clients at standard feeds
Designed and Managed Fpy014.blogspot.com using SEO tools. 
Interfacing with clients at Clients at Standard feeds limited.
Position: Customer support
Category: Support
Experience: 0 years | English: upper

Cambridge English B2 (international certificate)
Educational consultant at London school of English Odesa (2016-2018)
-sales (language courses)
-customer care
-everyday reports
-everyday calling
-cooperation with teachers
Admin Director at London school of English Odesa (2018-2022)
-customer service
-team management
-sales management
-working in CRM (reports, dashboards based on team results)
I would rather not to do cold calls