lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Сreative Marketing Manager, Product Marketing Manager
Category: Marketing
Experience: 3 years | English: upper

Please check the "Work experience" section or my CV, in there I have listed all the accomplishments I have achieved during my career.
1. Два Кліка (Taxi application similar to Uber)
Position: Founder & CEO

When I was 17, I founded a taxi application similar to Uber in my hometown in Ukraine. In six months the service was successfully sold.

Tasks:
- Online and offline marketing (cool cases included);
- Management of developers;
- Legal issues;
- Operational management;
- Recruitment, etc.

Achievements:
- The service was successfully sold 6 months after launch.

2. Deep Knowledge Group
Position: Marketing/BizDev Manager

Tasks:
- Digital Marketing (LinkedIn, FB, Twitter)
- Communication with investors, partners, potential clients (C-level positions)
- Organisation & PR of online conferences from A to Z.
- Lead generation, especially in LinkedIn, etc.

Achievements: 
For one of the conferences, I personally gathered 14 leading speakers from the BioTech industry. We attracted about 3,000 attendees to the event page on LinkedIn and 700 attendees on Zoom predominantly organically;

3. Everstake
Position: Marketing Manager

Tasks and achievements:
- Worked on the SMM of Evestake, CEO, COO, Eversol, Aid For Ukraine and extrnode
- The SMM team of 12 people I managed quadrupled in performance in six months. 280k imp in July -> 1.1m imp in Dec (Twitter). 0$ budget spent
- Identified and scaled successful content cases
- Our content was supported by blockchains’ official accounts of Cosmos, Solana, Polygon, Near, Aptos, Sui, Sei, etc.
- Learned how to do technical content (200k+ imp), cover conferences (250k+ imp), product launches (180k+ imp), and do co-marketing with blockchains (200k+ imp)
- Set up distribution process and got RT & QR from 55+ chains, partners, and KOLs
- Was responsible for the SMM of Aid For Ukraine, which was created by the Ministry of Digital Transformation and Everstake and raised over 60 million dollars
- Prepared a tweet for Mykhailo Fedorov
- Managed the creation of the company's first newsletter
I am looking for a company where I can realize my creative potential, do both effective and useful marketing, and work in a team of smart and conscious people on a product that brings real benefit to people and the world around us.

Flexible work, self-care, work-life balance, no cultivation of toxic productivity, no "discipline for discipline's sake" approach, working in a team where there is no micromanagement and employees are able to manage themselves and projects independently, "no blame" culture, and the opportunity to build personal and long-term relationships with colleagues are very important to me.
Position: СTO / Team Lead
Category: Lead
Experience: 10 years | English: fluent

Co-founded and led my startup to a successful exit
Software Engineer & Team Lead with more than 10 years of experience, and deep knowledge of development processes and methodologies.

Experienced with all aspects of building and supporting large-scale web-based applications, from architecture design to production.

Expertise in networking protocols and distributed systems. Huge experience in building RESTful APIs & gRPC-based apps.

Efficient in managing time and organizing tasks for me & other developers to follow. I'm a team player, so I work great in a team of professionals. Also, I have huge experience managing various teams of developers to create scalable backend applications.

Passionate about documenting all the things in the organization & reducing the "bus factor", following best coding & code organizing practices. 

My current tech stack is:
- Backend: Python (fastapi, pydantic, asyncio, django), Rust (tokio, actix)
What I have experience with:
- Databases: PostgreSQL, RocksDB, Redis
- Event-Driven Systems: RabbitMQ, AWS SQS-SNS
- Distributed systems: ViewStamped Replication, Raft
- Scaling: Sharding, Replication, Consistent Hashing, Eventual Consistency
- CLI: Rust, Python, Bash
- DevOps: GitLab CI/CD, GitHub actions, Docker, Rancher, Kubernetes, Prometheus, Grafana, Jaeger, Sentry

Linux, SQL, PostgreSQL, OOP, SOLID, Docker, Kubernetes, Design Patterns, Software Architecture, DevOps, Rust, Architectural Patterns, Grafana, Prometheus, Realtime, Highload, k8s, REST API, Redis, Microservice architecture, GitOps, IT management, Git, Microservices, Measurement, Open Source, OpenAPI, CI/CD
I'd love to work in a place where there is an ambitious team working on interesting technologies. I respect my time and the time of my colleagues, so I'm looking for a job where such things are valued.
Position: Сustomer service
Category: Support
Experience: 3 years | English: fluent


Result - driven and attentive Logistics / B2B 
sales specialist with 4+ years of experience, 
aware of the whole fulfilment processes, 
negotiator, can sort out any of the logistician 
predicaments, in addition, dynamic crypto 
trader with own crew (best month + 65% to 
the deposit)
Position: Сustomer service and care
Category: Support
Experience: 5 years | English: upper

I always strive for high-end reviews from our customers and from my personal customers from my online shop. I have left a mark and helping people is my life purpose. I can show you.
I owned online international shops and worked there for 5 years, as customer service via chat plus I did SEO, product descriptions, digital tutorials in a handmade niche.
 I also worked for other people's shops and taught them how to work on the platform. It is a handmade marketplace called Etsy.

 I acquired vast knowledge in the customer field and customer experience field, I did a lot of personalized item discussions, where I needed to create something from scratch, but before that, I've had to understand what is on the mind of a client.
 
On April 29th, the platform was closed for Ukraine, and that gave me the opportunity for a new business. I've sold my accounts on the platform plus I've made deals for other people and it was honestly much better money-wise, I've sold 24 accounts by the end of July.

Now, I'm ready for a new job and I'm looking for good challenges to better myself.
I'm looking for something worthwhile, something that can better me professionally and as a person. 

I'm a great team worker and I believe that teamwork always makes the dream work. with that in mind, I'm looking forward to be a part of a formidable team and project.
Position: Сustomer success engineer, Technical support engineer
Category: Support
Experience: 6 years | English: fluent


Nextiva, Customer service team lead, Oct 2019 – Present

-	Managing customer service team of 13 employees, responsible for monitoring, organizing and coaching team on daily basis
-	Training agents on technologies, processes and soft skills
-	Handling escalations, assisting team when they need help on phone calls

Nextiva, Technical support representative, May 2018 – Oct 2019

-	Advanced technical support rep in call center, received inbound calls and assisted customers with building, troubleshooting accounts, network
-	Worked on outbound special projects
-	floor walker, assisted call center agents when they needed help, handled escalations

Nectar Desk, Customer success manager (later Customer support manager) Feb 2017 – April 2018

-	Acted first point of contact for setup/configuration and problem solving
-	Conducted online demos for potential clients leading to direct sales
-	Conducted online training sessions to new clients and lead onboarding process to ensure success rate
-	Ensured positive customer experience by proactively managing and growing customer relationships
-	Coached and developed staff, with an emphasis on developing their customer success fundamentals
-	Dealt with QA tasks, used JIRA and Phabricator
-	Managed support team of 5 employees, was responsible for their development and continuous improvement, provided software trainings for team

Canaflora, Customer Support Representative, Jan 2016 – Feb 2017

-	Addressed customer service inquiries in a timely and accurate fashion
-	Managed upset customers, conflicts, challenging situations and product returns
-	Placed orders with local shops and foreign partner shops 
-	Handled billing questions
I prefer morning shifts (Kyiv time)
Position: Сustomer Success Manager
Category: Support
Experience: 4 years | English: fluent

Generated $25,000+ profit from sending upsell offers to clients for less than 9-month period;

Saved averagely 62% of all the processing clients who decided to stop using the product;

Achieving 99,3% results of KPI&QA during the 2nd-4th months from the beginning of the term.
I am an experienced Customer Success Manager who knows how to treat customers in the right manner in chat, tickets, or over the phone.

As for my familiarity, I have over 4 years of customer success experience working in 2 product companies. My written and verbal knowledge of English in an international B2C environment makes me a strong addition to any team (my English level is Advanced).
Position: Сustomer support
Category: Support
Experience: 0 years | English: fluent


I have 5 year experience of teaching English in English prime School(Kyiv), so I can communicate with people easily. In addition I was responsible for staff training and supervising for 4 years. In 2020 I was a Chief Tecnical Officer in one of the branches, so I dealt with customers directly, solved emergency situations, reported on the performance of the branch to the executives and developed improvement strategies.
Position: Сustomer Support
Category: Support
Experience: 0 years | English: intermediate

My experiance as personnel officer is based on communication. I am interacting with a lot of people of different statuses and roles. Multitasking and stressstability are the key strengths I have. "How to speak that people want to listen" is my moto. Being technical background  I've passed the course "The fundamentals ofSofware testing". Understanding the general idea of SDLC I am ready to be explored to do my best.
I am experienced in working with staff directly ( personnel administration based on automatic database in accordance with national and local legislation and instructions). In conditions of many tasks solving, I can work with a lot of information and its systematizing. Dealing with people every day I know exactly how important can listen and respond properly and politely. Also, English always was my passion ( from University times until now).
I am looking for an opportunity to reload myself  as a Customer Support or Junior PM. I hope to become a part of family-team, where members are open to support each other and have one direction in an atmospere of partnership. I am ready to be engaded from the first day. Multitasking environment challenfge me to respond quickly and considerably.
Position: Сustomer Support
Category: Support
Experience: 1 years | English: intermediate


I had various job experiences, most of my life I was working as an interpreter and was involved in IT. As an interpreter I was dealing with foreigners, so there are no problems with my English skills. Was working in Turkish IT company, as a support manager, dealing with the tickets and solving issues. Afterwards got acquainted with the world of cryptocurrency, worked for the first crypto project for 3 months as a community manager. My responsibilities included daily communication with key customers, helping them achieve their goals, and leading them through the platform to ensure its effective usage. This all gave me a good experience in understanding of IT in general, communication with the team members, solving the problems, analyzing the client’s needs, organizing the working process.

I have good communication and problem-solving skills;
Proficiency in written English at least at the Upper-Intermediate level;

Strong understanding of what a great customer experience should look like;

Have experience working in customer service;

Have experience working with native English speakers;
Position: Сustomer Support
Category: Support
Experience: 0 years | English: upper

I am studying at the Vinnytsia National Technical University majoring in software engineering, actively learning various programming languages, for example, PHP, JS, a little bit of C# and C++,.
I have no comercial experience as I am only 18 years old and just starting my journey in IT, but I am a very motivated student who would be happy to try working for your company!

I expect a friendly and good team, but if it is not like that, I will try to make it this way!
I don't want interactions with products that are related to russia and illegal business.
Position: Сustomer Support
Category: Business Analyst
Experience: 1 years | English: intermediate


Сustomer Support - Keycall May 2022 - PRESENT
-Interaction with the clients (incoming line, chats, and e-mails)
-Providing a response to customers inquiries, related to the usage of products 
-Maintaining a positive, empathetic, and professional attitude toward customers
-Working with Microsoft applications such as Word, Excel, Outlook.
-Work in the CRM system
-Working in shifts (morning/day/night)

Graphic designer - FN Print Apr 2020 - Mar 2022
-Preparation of layouts for printing
-Development of advertising materials (leaflets, booklets, posters, magazines, outdoor advertising)
-Knowledge of the basics of design, composition, coloring, layout
-Creating presentations
• new experience
• improving professional skills
• satisfaction with the implementation of interesting and cool projects
Position: Сustomer support\ client relations
Category: Support
Experience: 7 years | English: upper

I'm a "universal soldier"
Fast learner
Spirit of the company (literally and figuratively) :)
I have spent the last 7 years (till the Pandemic started) developing my skills as a customer manager in Alfa Laval company. The main my duties were: 
1.Shipping of goods: communication with suppliers, agreeing terms of delivery, preparing all necessary docs for brokers, import\export
2.Warehouse control: goods arrival & dispatching to customers, stock inventory
3.Customer indebtedness: control of payment terms, raising official claims
4.Accounting: margin calculation, invoice analysis monthly reporting, business trips reports
5.Ensure data collection and processing in the local systems
6.Supporting activity of Sales Engineers and divisions
7.Contracts: create and update contract templates, database, communication with customers on contract terms
8.Accounting: working in M.E.Doc program, tax bills
9.MarCom Support: working with local website, reporting to regional marcom manager, assisting in planning and implementing marcom activities in UA
10.Organizing external and internal events (exhibitions, trainings, etc.), manage travel matters.
11.Coordinate event on site support where required or logistically needed
Position: Сustomer support manager
Category: Support
Experience: 9 years | English: basic

- successfully achieved career growth from a support operator to a manager for the organization of consulting services;
- according to the results of the KPI, I have been at the highest level for 2 years;
- created internal instructions for training new employees of the department.
Support Manager of Consulting Services
- customer service;	
- resolving contentious issues;	
- resolving administrative issues;	
- working with data in internal CRM, Jira SM, Monday;	
- оptimisation of business processes;	
- organization and control of work in the department;	
- training and support of new employees.

In the course HR Generalist in IT from "Beetroot Academy" gained knowledge and skills: 
- key aspects of the IT industry;
- basic knowledge of programming languages and roles in IT;
- Miro, Trello, Jira, Monday, Loom, GWS;
- development methodology;
- formation of vacancies, sourcing strategies, recruiting, X-Ray, Boolean search, StackOverflow, Github; 
- e-mail communication;
- interviews by participants in recruiting and HR processes; 
- culture, ethics, and brand of the company;
- acquainted with ATS and HRIS;
- onboarding, retention, offboarding.

Higher education: Specialty "psychology".

I like working with people. All my work experience is actively connected with interaction with different people in different activities. I enjoy helping colleagues and clients, maintaining and organizing the team, and working atmosphere.  I believe that I have developed excellent communication skills, working with large amounts of information in multitasking mode. I am interested in professional development in the field of working with staff and clients to help both employees and the company to develop and achieve their goals. If you need a dedicated team player that is ready to learn and achieve results - then we need to meet.
I won't work night shifts
Position: Сustomer Support Manager
Category: JavaScript
Experience: 0 years | English: intermediate


Now I haven't experience working on real projects, I have only worked with Pet-projects.
I worked on React technologies, Redux, Redux Toolkit, Typescript used HTML, css, css Taiwind, Material UI

Ready to quickly and effectively learn to develop my skills and abilities.
I find good offers and work in a team on commercial projects.
Position: Сustomer support rep/manager
Category: Support
Experience: 1.5 years | English: fluent


My total experience of work in the customer support field is 1,5 years including 1 year as a customer support representative at Intent Solutions and 6 months as a customer support manager ar Sure Lock&Key. Both positions required communication with foreign customers. As a CSR I was toubleshooting customers' issues and providing them with technical support, filling in Google Spreadsheet and MS Excel tables, collecting clients' data. As a CS manager I was dealing with difficult customers, conducting sales calls (both cold and warm), managing the staff of the CSR department, arranging meetings and creating timetables, partly overseeing the billing.
Position: Сustomer support representative
Category: Support
Experience: 1 years | English: intermediate


Jun 2020 — Present
 Customer Service Specialist
-Provide product information to customers;
-Assist customers in choosing banking products;
-Serve customers at a high level;
-Providing answers to written and oral inquiries of clients; 
-Working with the admin panel;
-Working with a team of QA Specialists.
Position: Сustomer Support Representative
Category: Support
Experience: 2.5 years | English: upper


Hello!

I worked as a Customer Support Representative, and Sales manager. On CRM, Zendesk, live calls, tickets, live chat. 

Сurrently, I'm looking for something that closer to IT, so I could develop my skills.

Much obliged!
Position: Сustomer Support Representative
Category: Support
Experience: 2.5 years | English: upper


SALES MANAGER (2011 - 2013)
Providing a sales plan, maintaining a customer base, study of consumer demand,  conducting
presentations,  maintaining primary documentation, tracking payment, shipment

Self-employed (2013-2021)

Cooperation with specialized e-commerce platforms, provision of services for the supply and sale of in-game currency and property, dealing with incoming client requests, tracking payment, delivery.

EMERGENCY SUPPORT SPECIALIST (2021 - Present)

Processing support requests: letters, chats, calls, operative solution of incoming tasks, settlement of conflict situations

CUSTOMER SUPPORT OPERATOR ( April 2023- September 2023)

L1 support. Processing incoming calls and chats (Intercom). Providing accurate assistance. Creating cases (SalesForce )
Position: Сustomer support representive
Category: Support
Experience: 2 years | English: fluent


I am a professional Customer Service Representative with over 2 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.

My responsibilities include multitasks while providing service and resolving issues, handling customer complaints and inquiries in a timely manner, talking to clients over the phone to resolve issues, and maintaining a high-volume workload within a fast-paced environment.
Position: Сustomer Support Specialist
Category: Support
Experience: 1 years | English: upper


DATABASE MANAGER MEDIKANS (OUTSOURCING OF CARDINAL TREATMENT CENTER)
- communication with the therapists of the clinic via mail
- creation and updating of information
- checking the completeness of the database
- work with the schedule in the Medgen system
- creation of template documents for analysis results
03/07/2021 – 06/09/2021 Kryvyi Rig, Ukraine
IT OPERATOR LUXALI(BOLT FOOD)
- work in the application chat as an assistant
- ensuring communication between the restaurant, the courier and the client
- phone coordination
- search for information through the Slack channel system and Bolt Food bases
Position: Сustomer/Technical Support
Category: Support
Experience: 0.5 years | English: upper

Support Manager: processed 98 tickets in 8 hours of work.
Freight broker: Possession of 12 loads at a time.
Sales Manager : closed the plan of 900 thousand hryvnias
Project manager: closed 6 profit optimization projects. Record results: 105% growth on one of the projects
I am also a first class powerlifter, and have had a number of successful diplomatic projects in public organization.
Technical Support Manager:

-7 months of experience as a technical support manager at Genesis.
-Worked on three projects: Mad Muscles, Unimeal, and Howly.
-Main tasks included handling tickets in Zendesk and customer service in social media and chats.
-Effective interaction with customers and resolving their issues and questions quickly.
-Excellent understanding of technical support processes and requirements.
-Knowledge and use of customer service and communication best practices.
-Ability to work effectively as part of a team and meet deadlines.
-Excellent communication skills and ability to work with a diverse clientele.
-Motivation and desire to develop in the technical support field.
-My long-term goal is to become a Technical Support Supervisor or Operations Manager, and I desire further professional growth in this field.

Freight Broker in the USA.

-Held the position of freight broker at Logity.
-Managed cargo supply chain, ensuring efficient delivery and customer satisfaction.
-Actively interacting with customers in the trucking industry, establishing and maintaining long-term partnerships.
-Deploying a pool of drivers and constantly monitoring the quality and reliability of services.
-Effective use of the DAT board to search for available cargo and optimal rates.
-Making over 100 daily calls to actively solicit customers and discuss shipping details.
-Working with email to promptly resolve customer questions and keep in touch with customers.
-Applying negative margin strategies in negotiations with customers and vendors to maximize business efficiency and profitability.
-Able to respond quickly to changes in the trucking industry and resolve issues that arise in the process.
-Deliver high levels of customer satisfaction and increase transportation volume by attracting new customers and strengthening relationships with existing customers.

I also have two years of experience as a Sales Manager and Project Manager, but that doesn't fit here :)
If you have a lot of phone conversations, I'm not your candidate. I'm willing to talk to clients on the phone, but I'm not willing to be on the phone with them all day long.