lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


Customer Support Manager (IT)
summer 2022 - now 
• working with incoming calls & email
• successfully dealing with conflict situations
• general office management

Project manager (Healthcare)
fall 2021 - winter 2022 
• сontrol of internal business processes (changes, deadlines)
• adjustment of the process of work on the project
• provide feedback between teams and contractors
Position: Customer Support Manager
Category: Support
Experience: 2 years | English: fluent

As a Support Agent:
- set up and launched a chatbot using platforms Tidio and LiveChat;
- mentor a newbie;
- create a troubleshooting roadmap from a scratch using Miro;
- come up with and get implemented the features that have helped to improve and automate the work of the dept;
- fill a website with the content (texts, pics, links, anchors etc) using HTML;
- transferred knowledge base from Redmain to Confluence.
Customer support representative (October 2020 — till present time)

Primary Responsibilities:
Respond to customer inquiries and investigate complaints regarding services and policies; process returns, exchanges; receive payments on invoices.
Take customer orders for services; advertise services to users; respond to inquiries and emergencies; update accounts.
Explain type and cost of services offered; provide claims or billing information; initiate billing and process claim payments; receive payment for services.
Provide customers and the public with information about services, rates, regulations and policies in response to inquiries.
Have an experience of using ZenDesk, Jira, Confluence, LiveChat.

ESL Teacher (September 2018 — September 2020)
Primary Responsibilities:
Prepare subject material for presentation to students in accordance with the approved curriculum;
Instruct students using a systematic syllabus of lectures, discussions, and audio-visual presentations;
Assign and proofread homework assignments;
Prepare, administer, and revise tests;
Evaluate progress, identify individual student needs, and discuss their results;
Prepare and implement remedial programs for students needing extra help;
Participate in staff meetings, educational conferences, and teacher preparation workshops;
Teach and evaluate students in distance and online courses;
Counsel students on course selection and professional and personal issues.
 
At the beginning of 2020, was promoted from a junior teacher position to teacher.
Please DO NOT contact me in case your offer includes:
- sales, 
- gambling, 
- cold/hot calls, 
- night shifts.
Position: Customer Support Manager
Category: Support
Experience: 2 years | English: fluent


During my experience as a customer support specialist, I had the opportunity to interact with a diverse range of customers, resolving their inquiries, providing technical support, and ensuring their overall satisfaction with our products and services. During this time, I developed a variety of skills and abilities, including:

Active listening: I learned to actively listen to customers to understand their concerns and requirements, allowing me to provide tailored solutions that met their needs.

Empathy: I learned to empathize with customers, understanding their frustrations and concerns while providing them with a supportive and reassuring response.

Product knowledge: Through ongoing training and development, I developed a deep understanding of our products and services, enabling me to provide accurate and timely support to our customers.

Problem-solving: I developed strong problem-solving skills, using my product knowledge and analytical skills to identify and resolve customer issues quickly and efficiently.

Attention to detail: I developed a strong attention to detail, ensuring that customer information was accurately recorded, and all issues were fully resolved.

Communication skills: I developed strong communication skills, both written and verbal, allowing me to provide clear and concise explanations to customers and collaborate effectively with other departments.

Time management: I developed strong time management skills, allowing me to prioritize tasks, manage my workload effectively, and meet tight deadlines.

Overall, my experience working as a customer support specialist equipped me with the skills and abilities necessary to provide high-quality customer service, ensuring customer satisfaction and helping to build strong relationships with our customers.
Looking for late/night shifts on remote position
Position: Customer Support Manager
Category: Support
Experience: 1.5 years | English: fluent


English tutor, Chinese language teacher. Currently customer support manager. Working and communicating with customers via phone calls, chats, emails, messages, etc. Working with different Microsoft Office software. Team player, great communication skills, and good knowledge of English and Chinese language.
Position: Customer Support Manager
Category: Design
Experience: 0 years | English: upper


- Experience as a designer in Zavertailo & honey which gave me good communication skills between different business departments, as well as an understanding of business processes

- Experience as an English tutor, which gave me a deeper understanding of people's needs and problem solving
Position: Customer Support Manager
Category: Support
Experience: 2.5 years | English: intermediate

The most important achievements for me are happy clients, satisfied employers and colleagues.
Experienced customer service, sales and support manager. Over the years of experience, I have worked on various projects, starting from sales to providing assistance in using the service / product. I used such tools as Sales CRM, Zoho Sales, VOiP, 1C, Google and Zoom applications.
My work experience helped to develop such soft skills as communication, teamwork, time management and adaptability.
Since I have been in sales for several years, now I want to move forward and help the development of a company with customer service and support (in Ukraine, Europe or the USA).
Position: Customer Support Manager
Category: Support
Experience: 4 years | English: upper

- strong negotiation skills: 70 suppliers
- multitasking: 300 raw materials.
- SAP, Word, Excel, PowerPoint etc.
- Experienced solution orientated specialist of supply skilled in negotiation, business planning, supply chain optimization, market analysis and strategic sourcing. Looking for new challenges. 
- 4 years in procurement
- strong negotiation skills
- multitasking: I`m responsible for 70 suppliers and 300 raw materials.
Position: Customer Support Manager
Category: Support
Experience: 4 years | English: pre


Experience in working with clients. Self-starter and motivated to succeed individual with highly developed social and communication skills; Good computer skills, working knowledge MS Office and ability to work with new tools;
Process-driven with an eye for details; The desire to work, learn and develop
Position: Customer Support Manager
Category: Support
Experience: 3 years | English: pre

• Created instructions for users, which significantly reduced the burden on the team and increased the use of the service
• Maintained satisfaction rating over a period 1 year 7 months as a customer service representative
• Received two promotions from the team leader during my first nine months at the company
Finmap.online
Senior Customer Support Manager
Apr 2022 - Apr 2023 · 1 yr 1 mo
Kyiv City, Ukraine · Full-time · Remote

• Customer integration via AnyDesk, Zoom;
• Real time customer support via chat (Intercom);
• Users' service satisfaction monitoring and check up;
• Technical writing (creating instructions and written guides of available services);
• Working with subscriptions in the chargebee service (activation/deactivation/payments, etc.);
• Usability testing of the site after the release of new features;
• Collecting user stories for developers.

Services:
CRM Pipedrive, Chargebee, Intercom, Binotel, AnyDesk, Zoom, Google meets, TeamViewer, Excel, Google Docs.

Finmap.online
Middle Support Manager
Oct 2021 - Apr 2022 · 7 mos
Kyiv City, Ukraine · Full-time · Remote
• Real time customer support via chat (Intercom);
• Communication with sales and technical departments;
• Creating Video content (guides) for customers' better product awareness;
• Users' service satisfaction monitoring and check up.

Customer Success Manager
ENESTECH Software · Full-time · Office
Aug 2019 - Apr 2021 · 1 yr 9 mos
Kyiv City, Ukraine
• Consulted with other departments to resolve discrepancies and create
effective solutions;
• Processing incoming requests from clients through e-mail, chats, and calls;
• Working with CRM system and maintaining actual clients’ data;
• Making calls to potential clients with the company’s offering;
• Collected customer feedback and made a wishlist;
• Made base upsells;
• Created invoices.
Position: Customer Support Manager
Category: Support
Experience: 0.5 years | English: upper


Grade | Client Services Manager [2021-]
	Interact with clients and build relationships with them to identify their preferences and facilitate the process to meet their needs and expectations;
	Develop and oversee the implementation of client service protocols;
	Resolve complex client problems or disputes in a professional manner;
	Monitor and measure client satisfaction.;
	Collaborate with the marketing and sales division of a company to ensure their work operations align with the objectives of the client services unit.

New Brain | Japanese and English languages teacher [2019 – 2020]
	Planning, preparing and delivering lessons;
	Preparing teaching materials;
	Identify students with special requirements and create individualized plans;
	Helping students improve their listening, speaking, reading and writing skills via individual and group sessions;
	Checking and assessing students' work;
	Creating a vibrant teaching atmosphere;
	Communicating, consulting and co-operating with other members of the school staff.
I would prefer not to work with clients over the phone.
Position: Customer Support Manager
Category: Support
Experience: 7 years | English: fluent

Had several succesfull deals with Turkish Airlines. I have organized optimal ACHT level for American anf European time zone
- Had experience in working with customers from all over the world. - Have rich communication skills, since I had an experience in Customer Support role for more then 5 years.
- Customer service and compliance with company standards in order to maximize clients satisfaction and departmental profit
- To ensure that all requests from clients are made possible and are followed  up on


The responsibilities were:
- Creating meetings and discussing KPI with the team;
- Discussing the workflows and assisting with technical documentation;
- Had a communication with our business partner, checked requirements, discussed current work, shared ideas;
- Analyzed current workaround


Was a team leader of a small group of people (<20), preparing meetings with clients on weekly basis and had close communication.

Was a success support manager in Beijing, China, in International company.  Was dealing with English speaking market clients for almost 2 years. Guiding international projects. Client also mentioned that the level of communication was increased, so we had more time to discuss possible ways of improving the workflow,  

I also had a success communicating with managers from different departments.

Have a rich experience with communicating to international costumers from all over the world.
No night shifts;
Medical insurance;
Position: Customer Support Manager
Category: Support
Experience: 5 years | English: fluent


Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: fluent

Received numerous feedback from customers with appreciation of very high quality of Customer Support.
Have 1.5 year experience in Customer Support (IT product companies) and about 10 years of experience in Customer Service working both with local and international customers (inhouse and distant); also have experience in export sales (2 years).

Working as Customer Support Manager provided support to customers in written on any issues that could occur, including solving technical problems in cooperation with the development team. Prepared technical manuals for website moderators and created FAQ section from a scratch.

Client and result oriented with a positive and can-do attitude, responsible, intelligent, friendly, with strong work ethic, able to self manage and work independently.
Proficient in problem-solving, decision making and multitasking,
able to learn quickly and apply new knowledge.

Looking for further development in Customer Support or, possibly, in Customer Success area.
Cold calls
Position: Customer Support Manager
Category: Support
Experience: 8 years | English: fluent


Hello,

I'm a Customer Support Service Desk Team Lead (8 + years of experience in Customer Care)

Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

2014-Present(my current contract ends -May 2022)

-Served as first line contact for customers seeking advise and help using
Modera Software products.
-Mentored and supported Junior Team Members to resolve customer requests
-Ensured support processes and guides are followed by the entire Help Desk team and
monitored that all customer support activity is duly recorded
-Monitored stuck issues, critical issues (with SLA about to breach) and brought them up
to responsible persons or escalated to Senior Team Members
-Provided estimations on custom feature developments and update on development progress
-Provided data management and content management services using CMS
-Created how to manuals and guidelines
-Trained end users on Modera Software products
-Worked collaboratively with the Dev Team on product deliveries


Regards,
Anna
Position: Customer Support Manager
Category: Support
Experience: 3 years | English: fluent

It’s been a ride, but in all I’m exceptionally proud when customers leave good reviews on the company’s product as a result of the great customer service I offered. This in turn, increases the company’s growth through referrals by satisfied customers.
Hello! I’m an innovative and detail-oriented customer support manager with an incessant passion for customer service advancement. I have worked in this field for over 3 years with  a high proficiency in CRM systems like Zendesk, Shopify, Salesforce, Freshdesk, and many more. 
Over the years, I have worked with several companies ranging from clinics to insurance companies and e-commerce organizations; and have excelled in significant roles in customer conflict resolution, Facebook and Instagram moderations, sales and marketing strategies. 
You wouldn’t have to worry about certain uphill tasks such as training new employees and dealing with angry customers. 
I’m ready and willing to get on board with any job opportunity to learn and improve customer satisfaction. Hit me up, let’s chat!
I expect a moderate workload for the duration of time I will be working.
A great work team is always a top choice for me.
If there’s any new process, I will be willing to learn from the employer.
Position: Customer Support Manager
Category: Support
Experience: 1.5 years | English: fluent

Achieved C1 for a year.
Hello there!
I am 22 years old. I used to take English courses for a long time. Currently, I am a fifth-year student, studying to be an interpreter of English. I have a little experience of working as a Sales Manager at a call-center (2 months), working as an Affiliate Manager in the mobile marketing field (3 months), working as a Customer Support Representative (12.2020 – 08.2021), and had some experience working a QA Manual Tester (since 03.2021 – 06.2021) at the same project.  
In my last job, I was working as a Corporate Services Manager for an American outstaffing company. I was majoring in taxes (property, etc.)  
I also had constant practice talking to native speakers from the US.
I expect to work in a friendly atmosphere. Willing to learn and the most important - interested in practicing my English. Hoping to have supportive mentors to become extremely useful for the company asap.
Position: Customer Support Manager
Category: Support
Experience: 4 years | English: fluent


Hi there!

I have 4 years of experience as a Customer Support Representative and currently, I am looking for new opportunities, especially as a Customer Support Lead, Head of Support, or other similar roles with options for professional growth.

My previous responsibilities were the following:
- processing and solving technical software issues, communicating with customers via ticket system, phone, and online chat;
- resolving urgent issues involving other team members;
- providing solutions to clients by identifying problems, researching answers, and guiding customers step-by-step;
- promoting and selling the company’s products and services, finding opportunities for upselling;
- analyzing customer support quality;
- training junior colleagues.

I would love to review all the relevant proposals.

Thanks!
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: fluent


HOWLY, IT-SOFTWARE COMPANY	    
Customer Support Agent, full-time                                                                                                                         September 2022 – February 2023 
-	Providing support services for technical issues (about issues of computers and gadgets)
-	Worked through Zendesk software and Zendesk Chat
-	Provide excellent customer service through email and be ready to assist 40-60 users per day
-	Report and escalate requests to Quality Assurance and Development teams in order to improve the overall quality
-	Develop and maintain in-depth product knowledge and be on top of industry trends to provide top-class service
-	Successful communicated with clients. 8 of 10 cases are solved
-	Worked in team of 20 people

Follows KPIs:
	FRT(First Reply Time) - 18 sec/Fact (Must be 30 sec) ; ART (Average Reply  Time)-30 sec/Fact (Must be 50 sec);
	QA (Quality Assurance) score 93% of 100% overall
	CSAT (Customer Satisfaction Score) - 88% of 90%
Position: Customer Support Manager
Category: Support
Experience: 6 years | English: upper

Increase customer satisfaction. I effectively utilize my communication and empathy skills to consistently ensure high levels of customer satisfaction. As a result, there has been an increase in positive feedback about the company.

Effective problem-solving. Due to my in-depth understanding of the product and processes, I successfully resolve complex situations and customer issues. I always strive to achieve the best possible outcome.

Implementation of customer support strategies. As part of my responsibilities, I collaborate with the team to develop and implement customer support strategies aimed at improving service quality, ensuring effective communication, increasing customer satisfaction, and reducing response times to customer requests.
I actively communicate with clients through various channels, such as online chat, Zendesk ticketing system, phone, email, and social media. As a team member, I effectively cooperate with colleagues and other departments to efficiently resolve complex client issues and address inquiries. 

My role in the team is to be the voice of the customer in all business communications and deliver exceptional customer service. Additionally, I set personal key results (OKRs) on a monthly basis to achieve departmental and personal development goals. 

I aspire to hold a Team Lead position and expand my skills in using data analytics to identify trends and enhance product/program quality based on customer feedback. I also aim to actively contribute to the planning and development of communication strategies, utilizing customer satisfaction insights to improve the overall customer experience.
Position: Customer Support Manager
Category: Support
Experience: 1 years | English: upper


I always take on new tasks with a positive attitude and make every effort to achieve results. I have the desire and ability to communicate with people, quickly learn new things and implement this knowledge in life. I am a highly qualified specialist in customer service and technical support. I have excellent communication, problem solving and teamwork skills. I am a team player who likes to work together to achieve common goals, and I find an individual approach to each client. I am adaptable and able to work effectively in different teams, I have a high level of stress resistance and take responsibility for my work.
Position: Customer Support Manager
Category: Support
Experience: 2 years | English: upper

COURSES
Hello Space Lviv - English course for B2 level
Udemy - Brilliant Customer Service 
Udemy - Leading with generosity, impact, vibrancy, and equity
Polish language - B1
I am an enthusiastic, motivated and hardworking professional.
Working with clients for more then 3 years, I received the necessary skills to provide exceptional customer support service and ensure clients' ultimate satisfaction.

WORK EXPERIENCE

Customer Support Representative
CIKLUM/ ETORO APR 2021 - JUL 2022
Provided customer support service to the company’s clients via Online chat and E-mail Handled clients' financial inquiries (refunds, withdrawal, methods of payment)
Handled clients' trading and technical issues Worked using Help Center, Jira, Confluence. Conducted training for newcomers as the backup

Technical Customer Service Representative
CENTRALNIC AUG 2022 - PRESENT
Provided technical support to customers via Online chat and E-mail
Handled clients' inquiries relating to Domains, DNS, Registry, Transfers, Migrations
Worked using Zendesk, Jira, Confluence, Whois services.
Completed additional security awareness training
Position: Customer Support Manager
Category: Support
Experience: 4 years | English: fluent

I am quite proud I was previously promoted from a Customer Support Manager position to a Quality Assurance Support Manager so that I was able to manage a team of 9 people, shit-managing their work, assessing their results, and helping them with any difficulties they encountered during their shifts. I was also conducting learning sessions with team members and teaching new members of the team.
I am an experienced Customer Support Manager in the iGaming/Gambling industry, looking for a new position at an online casino, however, also considering an industry or a position shift depending on offers.
I am open to new opportunities within customer support, as well as within other areas, like sales, marketing, and hr. As I have been mostly working in gambling and crypto, I am glad to get a position in the same spheres, however, I am also ready to have a fresh start in a different industry.

I would also like to state that I am available for working full-time from 16 pm (Oslo time, CEST now) till late at night as I am currently not able to work the morning shifts.