lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Billing, customer, financial, technical support
Category: Support
Experience: 3 years | English: upper


I have worked on different projects where my responsibilities were:
- Diagnosis of problems with the products (analysis of logs, identification of bug reasons)
- Finding a solution for the problem fix or escalation cases to the appropriate development team by creation defects & incidents
- Bug fixes testing related to assigned tickets
- Customer requirements elicitation
- Ameliorating of company products functionality via creating user stories
- Creation and working with SQL databases
- Verbal and written communication with partners and customers all over the world taking care of their requests to the end
- Testing cutting-edge SaaS platform and its measurement, integrations, and reporting
- Risk Management and Factoring: identifying duplicate accounts and suspicious client’s activity
- B2B, B2C, B2G sales
- Interact with customers on contracts, proposals, invoices, and receivables
- Work out and implemented work plans, budgets, analysis, and reporting
- Control of payment receipts and quality settlement of losses
- Experience in remote work with distributed teams
I am looking for a part-time remote job.
Position: billing engineer
Category: SQL
Experience: 11 years | English: pre

я умею собрать и упорядочить данные, как систем параметры, так и абонентов посредством реляционных баз,  могу мониторить систему, выявлять неполадки
Subscriber’s complaints troubleshooting using ORACLE DB, GMDB, Huawei CRM
Reporting preparation and support Oracle DB, MS SQL
Financial reconciliation internal (between Billing and Financial system) and external (with Azerconnect partners)


•	IT Mediation Engineer, 
            Bakcell LTD Baku, from 2014 to 2017

Mediation. MICE and MEDE. Support in troubleshooting of Mediation, PRM (Roaming and  Interconnect, Partner Relationship Management ) issues – querying Oracle DB tables;
Decoding files from third party systems (ASN.1, CSV, TXT) and preparing they for converting to format suitable for Mediation.
                                          Developing reports beginning raw (The raw format of a   
Table determines how its records are physically stored – Procedures development Oracle DB) till    
                                                    data base and integration into BICP (HUAWEI       
                                                    Business Intelligence Core platform (BICP) is a professional        
BI platform designed to analyze and display data.) Querying Oracle DB.

•	From  2012 to 2014  IN/VAS/Billing Operations as operator for Bakcell
                                          
                                          Troubleshooting support. 
                                                    Preparation system performance reports – MS SQL DB.
                                                    System requirements calculation based on stress tests for
                                                    planned equipment expansion – Processing statistical data. 
Calculation financial losses after system outages 
                                                    and fraud cases – Analyzing Statistical data.
Точно не хочу график 24/7
Position: Billing Engineer / DevOps Engineer / System Architect
Category: Lead
Experience: 7 years | English: intermediate

Development of technical solutions for billing interaction with virtualization systems.

Implement and support billing systems:
- Configuring payment gateways;
- Configuring products;
- Web customization (HTML/CSS/JS/PHP);
- Configuring support system;
- Reporting;
- Installing, configuring and support Oracle DB / MariaDB. 

Collaborating with development team to troubleshoot issues and analyze source code. 
Experience with OpenStack, VMware, Office365, Cloud CCTV systems, Activemq, muleESB, Jira, Pentaho, FreeRADIUS, OroCRM, QlikView, Pentaho BI.
Linux, MySQL, Oracle, PL/SQL, bash, TCP/IP, Pentaho BI, Qlik Sense, VMware, vCloud Director, OpenStack, Billing Systems, HTML/CSS, PHP, Smarty,
Адекватный менеджмент. Интересные задачи. Профессиональный рост.
Position: Billing Integration Manager
Category: Project Manager
Experience: 3 years | English: fluent


Support engineer 
Lvl 1 Support line, troubleshooting, bug reporting Jira, work with data base, co-working with data management team, writing knowledge articles for Confluence, Customer Retention, Decrease risk of churn.

Support Engineer 
L2 support level
REST API (JSON)
Log analysis and associated root cause investigation
Online payment processing
Client-related administration and account configuration
Acting with merchants and payment providers
Analysis of technical issues, determine the cause of these technical issues by thorough analysis and/or escalating the issue to developers

Project Manager (PSP team)
Conducting of new integrations, maintenance existed PSP integrations
Work with API
Maintenance of internal documentation for PSP integrations
Tasks description of ongoing integrations/fixes for technical specialists
Instruments: Monday, Jira, GitHub, Zendesk, Slack

Billing Integration manager
API analysis
API integration task description for tech team
Communication with PSP providers
Support of launched integrations
I hope the new project will enrich new knowledge and experience + will open up new opportunities for me.
Position: Billing/Invoicing/Finance manager
Category: Other
Experience: 2 years | English: upper


I have 2 years of experience in the international supply of equipment, I was engaged in verification of negotiations, signing contracts, planning supplies/payments, coordinating the work of an international team, checking and compiling the necessary documents, checking/creating/confirmation of invoices . I see myself in a rapidly growing team, working with people and planning / finance / billing. I am really easy and quick to communicate, self motivated and goal oriented.
Position: Billing, invoicing specialist
Category: Other
Experience: 6 years | English: intermediate

Throughout the year, I became a team leader in my field, one of the biggest companies, and I also started training new employees.
My last work experience was maternity leave. But besides my family, I have 6 years of baggage of knowledge, skills and a huge desire to work and grow.
I worked as an accountant in an American logistics company that deals with transportation in the USA. I have experience with billing, invoicing and payroll at QuickBooks. I have business communication skills, can learn new information quickly.
After gaining the necessary experience and skills, I plan to become a team leader.
Position: Billing Lead; QA and Compliance Specialist;
Category: Support
Experience: 3 years | English: upper


Sep 2018-May 2020 - Billing Agent:
- Provided assistance for customers with special billing requests.
- Promoted company products, services, and savings plans when appropriate.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
May 2020 - October 2021 - QA Compliance Specialist:
- Provided agents with feedback to improve the quality of the service.
- Quality control of the service provided in accordance with the rules.
- GDPR and Compliance control.
- NPS survey investigation and analysis.
- Communication with managers, team leads and agents.
- Statistics analysis, rules establishment.
- Conducting trainings for new candidates.
I don't want to work nights shifts
Position: Billing manager
Category: Other
Experience: 3 years | English: intermediate


Current responsibilities

Merchant's activity monitoring:

- Work with Tableau reports/Konnektive CRM
- Keep transactions approval rate stably high
- Search for the suitable payment solutions
- Processing errors handling
- Refunds and Chargeback managing
- Billing logics creating and improvement
 
Risks estimation:

- Managing a volume of traffic based on an acquirer bank requirements and risk assessment
- Monitoring and development of statistics and forecast reports

Communication with partners:

- Correspondence with PSPs
- Collaboration with marketing, support, and analyst departments
 

Quality control:

- Monitoring and controlling work activities within billing department
- Creating an effective workflow
- Maintaining documentation information up to date
- Identification of processing issues 
- Generating and verification of corrective actions
Position: Billing manager
Category: Sales
Experience: 9 years | English: fluent

Resolved customers problems and complains by clarifying the issue, explaining the best solution and following up with cases
Managed inbound inquiries, qualified prospects, and closed deals
Fixthephoto, May 2019- Jan 2020, customer support. 
- Responded to telephone, emails inquiries, providing quality customer service and associates inquiring product or status of order. 
TrendGallery, June 2020- Sept 2021, sales manager. 
-  Offer information on product lines, service offering, and demonstrations. 
- Online consult (JivoChat and calls)
-  Work with invoices and refunds. 
- Recommended solutions within customers budget and proactively followed up with the leads.
Langate, billing manager, sept 2021-
-Communication with clients and primary data entry to the application program
- Oversee and streamline billing and collections processes
- Month-end closing of the billing group information
Position: Billing manager
Category: Other
Experience: 2 years | English: intermediate


I have extensive experience in sales, teamwork, staff motivation, performance of target tasks to fulfill the plan of the company / store.
At the moment I work as a brand ambassador
Responsibilities include the implementation of the sales plan; staff motivation; The holding of trainings ; identifying the reasons why there were no sales
Position: Billing manager
Category: Support
Experience: 5 years | English: upper

Further information I will send in my resume
I've been working as a lead generator and business operation manager and Billing manager at IT-consulting and product companies.

Practical experience:
- negotiating with clients;
- mentoring new employees;
- coordinate and assign tasks in Jira (JQL), Trello;
- billing project (time&material, fixed price, invocing);
- sales analitycs, CRM;
- optimization processes(scheduling, financial, etc);
- maintain accurate reports;
- writing commercial proposals;
- signing contracts with clients (B2B,B2C, B2G), supliers and subcontractors;
- respect to deadlines
I'm looking for:
Longterm cooperation, Career prospects, Interesting projects
No night shifts.
Position: Billing manager
Category: Other
Experience: 3 years | English: upper


Merchant's transactions flow monitoring:

- Work with Tableau reports for KPIs monitoring (Approval rate, ChB/Refund rate, Retention Rate, etc )
- Work with Konnektive CRM for manual transactions handling and user history review
- Escalation and fixing issues with transactions approval rate, mainteinence it on a stably high level
- Processing errors handling
- Detection of anomalies and patterns in transactions flow
- Billing logics creating and improvement
 
Risks estimation:

- Managing a traffic volume among the MIDs based on an acquirer bank requirements and risk assessment
- Development and implementation of Action Plans on merchant's Chargeback/Fraud rates mitigation according to VISA/MC regulation
- Monitoring and improvement statistics and forecast reports

Business communication:

- Correspondence with PSPs on operational issues, proposals for effective cooperation
- Collaboration with marketing, support, and analyst departments

Managment of payment-related part of product :

- Payment pages enhancement for the better user experience
- Searching for the core points to uplift billing metrics
- Informing users about changes in deposit/withdrawal processes
- Monitoring of payment transactions and solving payment-related questions

Quality control:

- Review and evaluation of activities within the billing department 
- Workflow optimization, drive efficiency improvement on daily tasks 
- Maintaining documentation up to date
Interested in positions demanding deep understanding of online payment processes, vision of metrics improvement approaches
Position: Billing manager
Category: Other
Experience: 5 years | English: pre


Working in PariMatch in payments and billing team. Like to work in team and make something new. I will try to be a product manager in future. I hope to work in good company. I’m so friendly and good person
Position: Billing Manager
Category: Other
Experience: 5 years | English: intermediate

12 years' experience in the accounting industry in various positions.
12 years' experience in the accounting industry in various positions.I am open to new experiences, but I want to work remotely. I am very self organised and have been working remotely from home for 2 years
work in office
Position: Billing Manager
Category: Other
Experience: 4 years | English: upper

Founder of success billing department in trading company.
Billing manager with more than 4 years of experience in payment systems and finance. Excellent in dealing with billing matters and banking cases. A great communicator capable of finding a way to connect to people. 
Currently in Krakow.

Сompetences:
-PSP research & onboarding;
-Daily meetings with payment providers and communicating via email;
-Setting up routing & cascading;
-Daily monitoring and analysing financial flows and databases Making payment services reports, monitoring payment processes;
- Recommendations of improvement/automation of current processes;
- Searching and integration payments method;
- Controlling of payments flow;
- Evaluating and resolving inbound customer queries;
- Quality control;
- Affiliate integration procedure;
- Assisting and preparing reports on income statements, balance sheets, cash flow projections, and other financial data;
- Creating crypto wallets;
- Performing a deep analysis of all expenditures and identify opportunities to scale back costs;
- Аnti-fraud control;
- Analysis and checking of financial transactions;
- Wallet`s settlement;
Position: Billing Manager
Category: Other
Experience: 5 years | English: upper


Data entry & billing specialist
D&L Services | December, 2018 - Present
• Communicating with brokers about payment issues
• Filing claims regarding payment for loads with insurance companies
• IFTA
• OSOW permits
• Working with assistant
Data entry & billing specialist
D&L Services | November, 2017- December, 2018
• Filling out carrier packets
• Working with ITS
• Creating Invoices
• Communicating with brokers about payment issues
• Filing claims regarding payment for loads with insurance companies
• IFTA
• OSOW permits
Trucking dispatcher
D&L Services | May, 2017 - November, 2017
• Booking loads;
• Communicating with brokers, drivers, shippers and receivers;
• Working with rate confirmations;
• Working in ITS
Private lessons of English and French
2014 - 2017
• Teaching French and English to people of different age.
Position: Billing Manager
Category: Support
Experience: 1 years | English: upper


I am 22 years old, however, I have already worked in different positions. I was working as a teacher, and now I am a billing support representative. I am dealing with the chargebacks, and also, I am helping the clients with payment issues. I have good communication skills, and it is a pleasure to help clients.
I hope I can learn something new and useful.
Position: Billing Manager
Category: Other
Experience: 2 years | English: upper


Last 1,8 years I have been working as a billing manager in the field of Healthcare. 
My responsibilities:
 sending bills to patients and insurance companies
-detailed payment posting into the billing system
-investigating on status of payments and resolving issues with them, 
-handling calls/emails from patients and insurance companies.
I want to continue developing myself in direction of billing and I'm open to new offers!
I would not like to suggest and sell products.
Position: Billing Manager
Category: Support
Experience: 7 years | English: upper


Sales Agent (about 2+ years)
Sales QA Coordinator (about 
3+ years):
-control and distribute tasks;
- Performed Quality Monitoring and Quality Assurance of B2C calls (PC)
- worked on developing QSD for compliance evaluation
- worked on launching the evaluation process

Billing Support Lead (about 1+ year):
— develop and implement refund/retention strategies
— lead the team of billing support and cancellation agents
— encourage collaboration across departments

Billing Product Manager (2 years)
Position: Billing Manager
Experience: 1.5 years | English: fluent


Work experience:
Billing Manager 
January 2019
-	carry out daily monitoring of statistics on key KPIs (passability of payments, risk metrics), operational routing of traffic
-	manual check of transactions using Konnective CRM System
-	CHB & Refund management
-	Generate periodical financial reports and perform specific analysis, as requested
-	Analyze database in order to improve the approval rate of the payments according to the country/bank/bin info 
-	conduct experiments aimed at increasing profitability of the specific location/bank/bin
-	execution of the mitigation plans

Customer Support Representative 
July 2018 – January 2019
       -	Client full support (incoming calls, incoming and outgoing correspondence distribution)
-	Resolve client’s subscription/access/payment issues
-	Experience with tools like Zendesk/Konnective CRM

English Tutor 
Sep 2015 – July 2018
 
-	Work with corporative clients / teenagers / kids 
-	Practice modern methods of learning English 
-	Prep for international exams TOEFL and IELTS.

    Personal Assistant (communication in English only)
   May 2017 – Nov 2017

-	Manage schedule, meetings
-	Provide assistance and support for CEO
-	Handle internal reporting, expense reports, payments management
-	Official letters preparation, sign off and managing official replies
-	Handle a range of tasks and working with sensitive and confidential information
-	Assist on urgent needs and requests (24/7)
-	Daily routine/document flow, CRM reports
-	Handle other administrative issues
-	Translation at meetings with Ukrainian partners;


Customer Support Representative 
March 2016 - Dec 2016  LIMITED LIABILITY COMPANY FORTEL (LLC FORTEL)
-	receive incoming and outgoing calls;
-	provide customers with all the necessary information regarding the products;
-	entering all the information into the database.
Position: Billing manager, Account manager
Category: Other
Experience: 4 years | English: intermediate


- Managing customers services (procissing of new orders, creating services and invoices, upgrade / downgrade of services, as well as other changes in the tariff plans at the request of customers)  in billing system
- Service activation - shared hosting, VPS hosting, Dedicated servers 
- Setting tasks for the technical department for installing and upgrading dedicated servers
- Control of timely customer payments
- Providing customer support in billing issues 
- Maintain documentation for the customers (invoices, acts of acceptance of services, contracts, etc.)
- Work with the technical department to solve technical issues  from customers
- Preparing of reports 
- Performing other duties as necessary, etc.
Professional growth
Dynamic and friendship team
Position: Billing Manager / Account Manager
Category: Other
Experience: 6 years | English: fluent

- maintaining almost zero chargebacks in the project;
- building fraud/risk teams from the start; 
- working in a start-up, was covering support, risk, operations, business analysis, product marketing and project manager's duties.
Oct 2016 - Feb 2017 
Customer Support/Sales representative: 
- answering chats and phone calls, communicating with English-speaking clients; 
- helping to place orders, converting leads into sales; 
- solving issues with the clients' accounts; 
- following up clients' orders; 
- handling clients' complaints. 

Feb 2017 - Oct 2017
Senior Support/Sales representative:
- handling clients' complaints; 
- solving complicated issues; 
- providing suggestions on the processes' optimization and automatization; 
- dealing with risk clients; 
- determining the cause of the problem, selecting and explaining the best solution to solve the issue, following up to ensure resolution. 

Oct 2017 - Oct 2020
Billing Team TL
- supervising and managing billing processes (refunds, chargebacks, payment passability, fraud ratio);
- designing and managing payment verification, dispute resolution, and anti-fraud procedures;
- developing strategies for the decrease in financial losses;
- registering and integrating new payment solutions on the platform; 
- developing the Team's KPI system and controlling its fulfillment.

Oct 2020 - now 
Operational Risk Manager
- managing risk operations of the company, 
- building the team of risk managers and supervising them; 
- transaction monitoring, fraud prevention, disputes handling; 
- managing the scrum team; 
- task preparation with developers and prioritisation with stakeholders;
- conducting analysis of the bugs;
- business development and customer success duties.
Interested in working in a product company and being able to bring about changes in the product.
Position: Billing Manager / Financial Officer
Category: Other
Experience: 11 years | English: upper

As a representiteve in Ukrain helped to build Kyiv office starting from 3 person working remotly till 400 squer miters office full of people.

Created and support during implementation internal accounting software.
Manage all financial activity related to two branches of company business (Voice retail/wholesale; SMS retail/wholesale). Total amount of active accounts more than 300 plus office administartion:

Accounting management of the company, P&L report, cashflow, office cash desc;
Communicate with all departments in company (development, sales, noc, network engineers, owners);
Manage Payroll (based salaries, bonuces, timely payments)  
Manage of incoming and outgoing invoices(preparing and support them); 
Manage partners accounts (payebles receivableas, disputes); 
Prepearing documents and support it for VAT report (Malta); 
Suport interconnects with partners (credit check, agreements check before signing, uploading data in database)
Control office administration;
Interested in challenging projects related to international accounting, payments, banking, dispute resolution etc.
Position: Billing manager / Invoicing manager
Category: Other
Experience: 3 years | English: upper


A highly organized, detail-oriented and dependable professional who has the ability to apply her knowledge and experience to a diverse range of financial issues. A hard-working, dedicated and ambitious with more than three years of experience who possesses strong theoretical and practical knowledge.
With me you will get in your team a person who values the result, knows what she wants and strives for development.