lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support specialist
Category: Support
Experience: 2 years | English: upper


Service Manager
Ekson Oil | 2021 - 2022
Oversee and guide all activities of the Service team
Coordinate SLA creations (through Interaction with the business team)
Ensure team follows best practices and maintain service level agreements
Monitors department issues and client complaints

Corporate Trainer
Glusco Ukraine | 2019 - 2021
Identification of the needs of the training, development of plans for the training program, their promotion
Creation of trainings / courses for the development of professional skills
Conducting internal initial visits: classroom and online trainings

Subject Matter Expert 
MobiChord | 2018 - 2019
Applying subject expertise in evaluating business operations and processes
Identifying areas where technical solutions would improve business performance
Consulting across business operations, providing mentorship, and contributing specialized knowledge
Recommending technical solutions and determining software development requirements

Customer Support Specialist
Ring | 2016 - 2018
Answering 20 - 30 calls per day
Communicating with customers through various channels (phone, live chat, tickets submitted in our online portal)
Completing customer submitted tickets in a timely manner in our cloud-based mobility software (Minimum 400)
Personal ownership of calls from start to resolution
Position: Customer support specialist
Category: Support
Experience: 10 years | English: fluent


Started my career in Travel industry and was assisting international customers many years. Worked at the hotels, airport, travel agencies, concierge service. Spent few years abroad - Greece, UAE.

Moved to Administrative part in IT field where gained such competencies:
Task management in Jira, Confluence, Trello, TeamGantt
Creating manuals, instructions, corporate policy development
Team management
Smart balancing between employee's will and business need
Cooperation with existing vendors, market review
Facilities and office resources management
Newcomers onboarding and allocation
Move scenario creating and supervising
New office sites opening 
Office budget planning and forecasting
Travel and Event support

Having basic knowledge of Web Design.
Dream team, Professional and Supportive management, Interesting project, Clear performance review, Career development, Life/work balance.
Position: Customer support specialist
Category: Support
Experience: 5 years | English: upper


Technical customer support in Evadav. Tech assistance in widgets settings. Adjusting ads regards client’s requirements. Monitoring financial transactions.
  Quality control agent in Business Debt Adjusters. Audit of “closing calls” in accordance with company procedures. 
  Team leader in customer support for Turkish Airlines. Achieving KPI goals, supporting new team members, calls quality control.
Sales
Position: Customer support specialist
Category: Support
Experience: 0 years | English: intermediate


Technical support engineer
Virtual ATC Binotel, Kiev
‑Receiving requests from clients
‑Setting up software and IP telephony remotely
‑Writing configs for Asterisk ‑Diagnostics and reading of Asterisk logs
‑Setting up widgets and optimizing their work
-Technological insights Voip and Sip
Position: Customer support specialist
Category: Support
Experience: 2.5 years | English: upper

Bachelor of Applied Mathematics, Master of Businesses Administration.
Uproad | Ukraine 
Customer support specialist
November 2022 - Present

Wirex | Ukraine 
Customer support specialist
May 2022 - November 2022

Tracking and providing assistance with 
cryptocurrency transactions / exchanges. 
Providing customer care services via live 
chats and emails

WeRush | Ukraine
Customer support representative
Sep 2021 - May 2022

Providing professional customer care 
services to clients via e-mail/live chat in 
cooperation with a large international team
Position: Customer support Specialist
Category: Support
Experience: 2 years | English: intermediate

Сертификат об успешном прохождении курса QA Engineer в SkillUP.
Customer support specialist

 Technical skills:
Languages: HTML/CSS, SQL
Tools:  Github, TestRail, PostgreSQL, Postman, MySQL

Experience:

Customer support specialists (2019-present)

    • Technology Stack- Jira
- MySQL
- Mongo
- Unix Shell
- Log analyzing
    • Experience with Jira Service Desk.
    • Experience with REST, web services, SOAP, and diagnostic clients used to troubleshoot web-based APIs.
    • Relational database & SQL knowledge.
    • Experience in Linux based OS on the user level.
    • Strong personal commitment to quality service.
    • Solid software troubleshooting skills.
    • Outstanding technical communication skills.
    • Good verbal and written English.
    • Position responsibilities
    • Receive inbound requests through the web, email or other means.
    • Analyze, report and resolve customer issues.
    • Track tickets until successfully resolved.
    • Document all the requests and solutions.
    • Work closely with Customer Success and the Engineering team ensuring strong customer satisfaction.
    • Escalate/e

Freelance (2018)
Testing of web and mobile application
Functional and non-functional testing, usability testing
Testing by test cases
Bug reporting

Education:
Master of Engineering (2004-2009)
Donetsk academy of transport

Additional education:
SkillUp educational center of IT specialists (2018)
QA Courses: preparatory course (SQL, HTML, CSS), basic course(QA)
Хочу учиться новому и развиваться с сфере IT. Точно не хочу останавливаться на достигнутом!!
Position: Customer Support specialist
Category: Support
Experience: 1 years | English: upper


I have been working for the charity as an application and contact manager since the fifth of March 2022. Before that, I worked as deputy general manager for an aviation project and was involved in the creation of the community organisation SmartAero. Before that I worked as a private pilot on small aircraft. I have an ICAO English lvl 4 certificate.
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: upper

I'm self-taught, now I'm taking courses and working as an English teacher at school at the same time. I can work in a team, like to learn and do it very fast.
From 2019 to 2020 worked as technical support specialist which includes receiving, analyzing the condition of equipment, identifying the causes of malfunctions and direct communication with customers. In addition, the simplest repairs, usually related to software, were also in my duties. At the end of my work i I was actively involved in ordering spare parts abroad and managed to establish close cooperation with foreign partners (Germany, Poland).
2022- current date
English customer support in Helpware
2020-2022
Teacher of English and German at the lyceum №6, Vinnytsia
Responsibilities:
- Implementation of educational activities according to the recommendations and methods of the Ministry of Education and Science and the educational institution.

2019-2020
Technical Support Specialist
Responsibilities:
- Repairing of computer equipment.
- Technical support.
- Setting up operating systems.
- Installation and configuration of computer networks.
2016-2017
Assistant Accountant, Zeleny Krai LLC.
Responsibilities:
- Processing of primary accounting documentation.
- Preparation of reports.
- Processing of customer requests.
- Development of the client base.
I am ready to work on projects of different complexity, ready to learn something new, but with the help of experienced colleagues. I believe that mutual assistance is what can increase the effectiveness of any work.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: fluent

Always pay special attention to the details, they can say a lot of things.
Team player. Can bare with stress situations and cope with them quickly.
 Excellent speaking / writing / communication skills. High level of empathy.
2 years of experience in customer support. 
(My main duties included: inbound/outbound calls handling, chats, emails, and ticketing systems. I have a huge experience communicating with clients)
1.5 years in sales experience for Slavic Countries.
Looking for a new company where I can evolve my skills and receive new experience. 
The key point for me is a working schedule: from 09:00 to 17:00, or 10:00 to 18:00 or up to 7-8pm. I just tired of night shifts and working till 00:00
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: upper


3+ Years experience in technical customer support, incoming and outgoing calls; Consulting users on the technical functionality of the website; Responding to incoming mail; Moderation of customers; Contracts signing control; Working with CRM (filling in data in the Bitrix system, lead processing; Creation and monitoring of tasks for the 2nd line of support in the CRM); communication with the specialists of the 2nd support line, users problems solving; Processing of unrecognised payments; Processing of requests from non-residents (communication with foreign clients - English); Creating user instructions for handling the product.
Not inerested in Sales.
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: fluent


Account manager at Devellux, 2021
	•	Interviewed over 500 vendors during the hiring process.
	•	Assisted with account creation, verification, and payouts.
	•	Managed workflow and subsequent processes for 2T5 account holders.
	•	Briefed and mentored new vendors according to the service's quality standards.
	•	Tracked progress, analyzed data, and created reports for account holders and upper management.
	•	Responsible for quality assurance and quality control of end product, refund requests procession.

Abuse Specialist at Yola.com, 2020
	•	Provided account access and compliance assistance.
	•	Processed incoming reports and implied appropriate actions to each request.
	•	Researched, determined, and resolved TOS violations and other infringements.
	•	Collected, researched, and analyzed data for the prevention of service abuse.
	•	Assisted in the development of an infringement detection tool.
	•	Helped with incoming billing requests and associated procedures.

Customer Service Specialist at Trustech, 2020
	•	Service presentation to new customers (terms, prices, guarantees).
	•	Account-related assistance according to the user's request via phone, chat, and email.
	•	Assisted with billing verification and payment-related issues.
	•	Created reports and internal tickets for co-departments and partners.

Customer Support Specialist at Mobiiunity - Govitail, 2019
	•	Performed pre-sales and sales procedures, provided product presentation: details, features, pricing, guarantees according to client's needs.
	•	Processed and addressed client queries and requests via a multichannel platform.
	•	Executed vendor search based on client's preferences, assisted in mediation between vendors and Clients.
	•	Created tickets and tasks for interdepartmental interaction.
	•	Processed payments, tracked order process and completion through CRM.
	•	Accomplished quality control for the end product and further pre-release assistance.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper


Administrator
EVA, Uman
Functional duties:
‑ Management of the staff of the trading hall
‑ Training of the staff of the trading hall
‑ Control and provision of quality customer service
‑ Participation in conducting inventories
Dec 2019 - Jan 2022
Hotline operator of the Uman City Council
Uman City Council, Uman
Functional duties:
‑ Reception of citizens' appeals and complaints in written and oral form, their processing
‑ Work with documentation
I am open to various interesting offers and ready to work and develop in your company
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: intermediate

Establishing communication flows for new customers. 20% increase in the total number of new customers. Managed busy schedules of club stuff while performing general administration duties.
Administrator receptionist:
- customer service;
- resolved customer inquiries and questions;
- made independent decisions when circumstances warrant such action;
- remained calm during emergency situations;
- daily management;
- correspondence.
Career objective:
Energetic Customer Service Representative with 1+ years of experience of effectively communicating. Resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Position: Customer Support Specialist
Category: Support
Experience: 4 years | English: upper


A focused professional with strong experience in customer service and the proven ability to assist customers with well-informed selection of suitable products and services. Demonstrates exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent customer satisfaction. Customer-focused and experienced in customer support and retail operations, with proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standarts, with a dedication to delivering solutions, handling complaints, and solving problems. 
Languages: English (B2), Ukrainian, Russian, Chinese (Mandarin) HSK 4.
Had experience working abroad in Mainland China, Hong Kong and Macau.
I like to help people and solve their problems. When I have free time usually I try to learn new stuff. I'm looking for a stable company with the modern approach to the customer support.
Position: Customer Support Specialist
Category: Support
Experience: 1 years | English: upper


April`22 - now as Customer Support Manager/Сlaim Manager, AirAdvisor International Inc.

•	Handling passenger requests for compensation and communication with airline on behalf of the passenger.
•	Conducting correspondence with clients.
•	Working with large volumes of information.
•	Problem-solving.
•	Detail-oriented. 
•	Customer experience improvement 
•	Time management.
•	Troubleshooting.
Not Sales.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: fluent

I am proud of having been able to do my work as effectively as I did, considering the high amount of multitasking the position demanded, while simultaneously graduating university with a Master's degree.
As a customer support representative at my previous company, I had the following responsibilities:
•	processed orders placed by clients up until their completion;
•	monitored business communication between clients and freelance service providers, and mitigated any conflict between the two parties;
•	assisted clients and freelancers via emails, calls, and chats;
•	dealt with complicated orders and issues that demanded to think outside the box and take the best possible actions in situations not outlined by the policy;
•	was assigned a shift's team lead position for more than a year, and was strongly considered for a supervisor position.

I look forward to not only working with customers, but will also gladly try myself out in B2B support if such an opportunity arises. I'm currently in the process of learning Python basics, so in the long-term I'd love get a chance to do tech support or get a QA position.
Not a strong requirement, but I would prefer to work in a team of average size or smaller. I work much more efficiently later in the day so I'd be more interested in a job that starts no earlier than at 10 am. No night shifts, too, please. I will also need the job to offer some new skills for me to learn as well as a chance for career growth.
Position: Customer Support Specialist
Category: Support
Experience: 7 years | English: fluent

worked in a multicultural environment
worked with native speaker clients
ability to manage many tasks simultaneously
experience to work as an interpreter at conferences
Big experience as a customer support specialist
English language - level advanced
Teaching support specialists
A good team player, hard working person, strong personality
Fast learner
Interesting tasks and professional growth
Comfortable working conditions and salary
Friendly and skillfull team
Position: Customer Support Specialist
Category: Support
Experience: 2.5 years | English: upper


Business Solutions Analyst HR/PY (October 2018 - December 2022):
		Acting as a single point of contact & functional relationships manager for several  markets on HR- & Payroll-related processes;
		Liaise with IS/IT resolution teams to address technical failures;
		Support markets with improvements and new legal requirements;
		Assist users to ensure trouble-free usage of SAP solutions;
		Coordination of user acceptance testing;
		Work closely with operational departments on sustain and implementation activities;
		Escalation, Change & Release management (ensure on-time system upgrade across both testing & live environments).

User Management Specialist (May 2016 – October 2018):
		Identity & access management;
		Remote user support & issue root cause analysis.

Service Desk specialist (March 2016 – May 2016):
	hardware provision & installation;
	remote troubleshooting & technical support.
Position: Customer Support Specialist
Category: Support
Experience: 0.5 years | English: upper


Company: "ASTRI" Enterprise (2015-2023) 
Position: Cold Calling Phone Sales Manager 
Responsibilities:
The implementation of the organization of sales of the company's products.
Organization and coordination of sales department activities.
Analysis and systematization of the client base of the company.
Development of strategy for an increase in productivity.

Company: "ASTRI" Enterprise (2012 - 2015) 
Position: Accountant on Primary Documents
Responsibilities: Working with the primary documentation (expense, invoices, power of attorney). 
Presentation in 1C of bank payments on the statement to the right accounts.
Reconciliation with contractors, providing invoices.
Formation of tax invoices.

Company: "Ukrkomp" (2006 - 2012) 
Position: Supply Department Manager
Responsibilities:
Searching for new suppliers, conclusion of contracts; 
Formation and the subsequent control of the department of supply; 
Control of receipt of goods according to the documentation;
Development of strategy and organization of tender sales system.

Company: LTD "Association" (2000-2006)
Position: Purchasing Department Manager
Responsibilities: 
Searching for new suppliers, bargaining, conclusion and support of existing contracts.
Creating orders for suppliers according to the schedule.
Keeping mutual settlements with suppliers.
Adding new stock items to the company database. 
Monitoring of the goods circulation and stock items.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper

I am a self-educated quick learner without experience and highly motivated to grow professionally.
Completed course QA Software Testing by Yuriy Chernogortsev (16 hours)
I am a team player and passionate about testing products and how testing and improving new features are helping people play more comfortably and joyfully.
I want great challenges, interesting tasks, and hardworking in a strong team.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: intermediate

- Good interpersonal communication and collaboration skills
- Verbal and written communication
- Ability to work independently
- Сonfident use of PC
- Time management
Completed the Python for beginners course by Raccoon Gang. I studied Django and Flask in this course, I also have basic knowledge in Docker. I know how to use Linux OS. Passed the EnglishScore Core Skills test and achieved CEFR B1 and EF SET English with result B2. I study at NURE, at the Faculty of Computer Science.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: upper


Current Customer Support Specialist at Namecheap with over a year experience and remarkable communication skills. Strongly committed to increasing the quality of services and assisting clients by making their experience with technologies simpler. Excels in problem-solving via collaborating with people. Highly interested and determined to develop myself in Project Management in IT.
Position: Customer Support Specialist
Category: Support
Experience: 9 years | English: fluent

Ability to do my job for 200% and fast learning.
Customer service consultant at US Embassy (full-time), Lviv
November 2019 — Present
Responsibilities:
- Support applicants in incoming chats / calls / emails;
- Understand the client's needs and find the best possible solution;
- Analyze the subject of the client's request and pass the request to the needed department;
- Maintained a friendly manner and calm, positive demeanor when handling complaints
- Maintain a customer account information data based

Manager (part-time) at Well Clean , Warsaw
August 2020 — August 2021
Responsibilities:
- Interact with clients directly to understand their needs and get a clear idea of the cleaning services they require.
- Manage all scheduling, staffing, and hiring or cleaning associates to ensure that personnel are highly skilled and competent.
- Maintain high standard of results that clients and corporate alike can rely on for exemplary cleanliness.

US Visas Company founder (full time, full remote)
December 2021 - Present
Responsibilities:
- Contacting with clients
- Analyzing client´s life history and understand chance for US Visa receiving
- Completing application forms
- Appointment scheduling 
- Preparing clients for successfully interview pass.
It always depends on company to company, but I am always expecting to have a good and friendly team.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: fluent


Customer Service Representative	Sep 2022 - Apr 2023
Turkish Airlines
Actively managed incoming client calls, effectively communicating in English to understand and promptly resolve their issues with a high level of professionalism.
Efficiently utilize CRM systems for effective customer relationship management, ensuring accurate data entry and maintaining up-to-date customer records.
Proactively provided timely and professional email support to clients, addressing their questions and concerns promptly and effectively.
Took the initiative to drive continuous improvement by monitoring call quality, conducting evaluations, and providing constructive feedback to enhance team performance.
I exceeded the company's 90% customer satisfaction target with 95% by resolving issues quickly, showing empathy, and providing excellent service.

Sales Representative	Mar 2022 - Sep 2022
Women's Secret
Exceeded sales targets consistently, achieving a 15% increase in revenue over a 6-month period through strategic prospecting, effective negotiation, and relationship building.
Built and maintained strong client relationships, resulting in a 40% increase in customer retention rate, fostering repeat business and demonstrating exceptional customer service.

Customer Service Representative	Oct 2021 - Feb 2022
Qafqaz Research Center
Successfully gathered valuable data and insights on consumer preferences and behaviors through phone surveys.
Effectively organized and skillfully facilitated focus groups to gather valuable qualitative feedback and opinions on products and services.
Conducted thorough research on the effect of advertisements on target audiences, analyzing consumer response and behavior to inform marketing strategies. Produced a comprehensive report resulting in a 15% increase in ad engagement and conversion rates.