lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: KYC/Payment Manager
Category: Support
Experience: 4 years | English: fluent


KYC/PAYMENT Analyst/Team Leader

As an Analyst:

Handling and verifying KYC documents Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
Following up any payment-related issues or customer queries proactively
Processing incoming and outgoing customer payments Undertaking necessary administration work
Team lead:
Training team members, setting strategy and monitoring progress towards goals
Overseeing all activities within a team
Deciding how to approach tasks and develop a plan to accomplish them Determining the goals that members will work toward
Doing regular performance evaluation

Customer Support Representative
Handled a high volume of customer inquiries via email andl ivechat, resolving issues promptly and ensuring customer satisfaction.
• Maintained accurate records of customer interactions and transactions in the CRM system.
• Assisted customers with technical support, product knowledge, and troubleshooting assistance.
• Suggested workflow improvements that would benefit regular business operations.
Head of Reception, DREAM Hostel Zahid

• Managed and lead the reception team, such as organized the hiring process, trained the newcomers and assisted with any further queries.
• Supervised the operation process of reception staff.
• Welcomed and checked-in/checked-out guests, kept the record in CRM and
accepted the payments in an error-free manner.
• Dealt with the problematic situations and guest to insure the beneficial
outcome for the both sides.
• Created the reports for General Manager and Head Office.
Position: KYC specialist
Category: Other
Experience: 2 years | English: upper


I worked as a Back Office Officer, responsible for customer verification: checking documents and additional customer information, conducting transactions, screening in sanction lists. Also communicated a lot with colleagues from all over the world. Used Zendesk, Jira, Lexis Nexis in my work
Position: KYC / Support / verficator
Category: Support
Experience: 3 years | English: intermediate


Work Experience
"Grow" KYC May 2023 - present time
2021-2023 a KYC officer for the project "SwissBorg" at "SupportYourApp"
My responsibilities were:
 Verifying and restoring Proof of identity on the Onfido platform.
 Identification of fraudsters and unscrupulous users.
 Checking the second level for proof of residence in accordance with the internal rules
of the project.
 User’s IP tracking, cooperation with various departments
(ticket/investigation/payment/fraud/compliance). My responsibilities also included
providing clients with feedback that helped with onboarding which involved the usage of
ZenDesk
2020 Represented the Suslo & Gusli brewery at the Craft beer & Vinyl Festival.
2019-2020 Beer master at Kumpel Group "Craft & Kumpel beer atelier"
My responsibilities were:
 working with guests, helping them familiarize with the assortment
 Perform lectures/presentations on beer and food pairing.
 working on a tourist tour project for airbnb.com and travel agencies, unfortunately,
could not finish it due to the pandemic.
Position: KYC verification
Category: Other
Experience: 2.5 years | English: intermediate

Best sales per month on the project.
I took a management position at 22, although it was against policy in the company.
And I proved that the main thing is not age, but experience and desire.
1. On the position of Team Lead Customer Support:
Supervising the team;
Building a work plan for the day;
Client support for VIP-clients of the FINTEK project;
Solving customer issues of various levels of complexity in the telephone and online mode (logistics, air, tourism, banking):
Organization of charter flights, purchase of air and railway tickets.
Resolving conflicts with insurance companies, banks and airlines around the world.
Providing any reference information around the world. 
2. On the position of Back office officer:
verification of information received during
KYC procedures;
- verification of individual financial
transactions for compliance with regulations;
- checking customer information in
various databases;
- detection and filling of reports on
suspicious financial transactions;
- identifying another suspicious
user activity.
Sales manager
Position: KYC (verification specialist), Customer Support
Category: Support
Experience: 7 years | English: upper


-Customer Support agent (4 years) in fintech;
-Compliance of custom-made cryptocurrency exchange, AML/KYC policy (2 years). Basic understanding of the GDPR policy.
-KYC specialist (almost 2 years). Training of the new agents (under supervision).
-Ticket management, Zendesk, Redmine, Microsoft Teams.
- Billing under supervision
-Sum Sub KYC software management.
Position: kyiv
Category: Data Science
Experience: 1 years | English: fluent

I completed ‘’Data Science and Machine Learning Bootcamp’’ organized by the VBO company under the mentorship of Data Scientists who are experts in Data Science and living in Germany, Netherlands and Sweden. I completed bootcamp in 6th place out of 80 participants. I achieved my goal, showed my talent and determination and also I showed that I had a great influence on my team's victory. 

   In my master's thesis, I developed a model that predicts whether the student will continue to the university in the next semester, using machine learning algorithms from the student data I received from KPI. It was a nice real life project and it was really appreciated. 

   I am proud of all my projects and data visualizations that I share on Kaggle. I wish I had time and could share all the projects I've done on kaggle, github, medium and Linkedin. But I could only share some of them.
I have completed my Master's Degree in Software Engineering, majoring in Data Science at Kyiv Polytechnic Institute. I have studied and lived in Kyiv (Ukraine) for 3 years, so I can speak Russian (B1) a bit, also English (C1) and Turkish (as my native tongue). 

    I completed ‘’Data Science and Machine Learning Bootcamp’’ organized by the VBO company under the mentorship of Data Scientists who are experts in Data Science and living in Germany, Netherlands and Sweden. I completed bootcamp in 6th place out of 80 participants. I achieved my goal, showed my talent and determination and also I showed that I had a great influence on my team's victory. 
   
   I have worked with more than 10 real projects. I shared the projects on my github and kaggle account. Some of them are:
- Exploratory Data Analysis In Deeply,
- Customer Segmentation,
- Price Prediction for Game's Items 
- Price Prediction for Online Retail Market,
- A/B Tests for The Game Company,
- Data Visualization,
- Churn Analysis for Bank Customers,
- Time Series Problems,
- NLP,
- House Price Prediction Models with Machine Learning,
- Credit Risk.
And have completed many more projects.
 
   While working on these projects, JupyterNotebook, Jupyterlab, Spyder, and Pycharm were used in Anaconda Environment.

   PySpark was used when working with large volumes of data.

   I was trained in SQL by Microsoft MVP Ömer Çolakoğlu and conducted projects with them. 


   I learned Microsoft Power BI and Tableau by myself via The Learning Path of Maven Analytics Power BI Specialist.

   Also I have general knowledge about Google Analytics, Facebook Ads and marketing models such as CPA, CPM, CPL, revshare cooperation models.

   Additionally please check the "code" section of my kaggle account.
In short; supportive and competitive team members, an environment conducive to self-development, all I want.

   But what I really want is, a multicultural environment where I can spent most of my time with in-depth EDA operations, dealing with a live dataset that I pull from streaming data using filters, use Machine Learning Algorithms, and demonstrate my interpretation skills with Statistics.
Position: L1 customer support agent
Category: Support
Experience: 4 years | English: fluent


I am a customer support agent with 4+ years of hands-on experience in customer support and sales.My occupation has been always related to social interaction. With that being said my strongly developed communication skills and an ability to find common ground with people of different kinds paved the way for my professional  growth as a remote client support specialist at Tile.Expert Ltd. For almost 3 years I‘ve been in charge of delivering exceptional customer support to the UK clients, resolving incidents and technical issues, managing databases and payments, setting up and optimizing company pages in social media (Facebook, Pinterest and Instagram), increasing the sales in the entrusted area.Over the past year I've been involved in delivering technical support of a SaaS project, helping clients to resolve technical issues, fixing the bugs and providing relative information on the app's features and functions.Being an energetic person I always have new goals to achieve and professional accomplishments to strive for. Moreover, I enjoy working in international companies side by side with real professionals of different backgrounds and nationalities who are willing to share their valuable experience with me.
Position: L1 Customer Support Specialist
Category: Support
Experience: 2.5 years | English: fluent


With 2 years of experience in the telecommunications and healthcare industries, I have honed my skills in customer service, technical support, and billing management.

As a call center operator at Kyivstar, I received applications from subscribers, processed incoming information, and provided timely and effective solutions to their queries. In my subsequent role as a technical support specialist for a COVID-19 tracking application, I assisted patients with installing and using the application, ensuring their isolation until full recovery. Currently, I am working as a Collection Billing Specialist at the New York Clinic, where my primary responsibility is to manage problem accounts by resolving unpaid bills, identifying and correcting errors in billing, and addressing customer complaints.

In my current role, I have developed strong skills in problem-solving, communication, and multitasking. I am adept at handling a high volume of tasks and can resolve 60% of issues online, with the remaining 40% handled through calls with insurance companies.

I am excited about the opportunity to bring my skills and experience to your organization and contribute to its success. Thank you for considering my application.
Friendly team and professional growth
Position: L1-L2 Customer/Technical Support
Category: Support
Experience: 2.5 years | English: upper


Work Experience


UTC-Expert / Junior Front-End Developer
July 2020 – December 2020,  Mykolaiv
Was engaged in Front-end web development to convert data to a graphical interface, through the use of HTML, CSS, and JavaScript.

Brightech / Account Manager
February 2021 – January 2022,  Mykolaiv
Was engaged in creating and managing user profiles under Google Workspace, also was engaged in creating and configuring RingCEntral (#1 in USA telephony).


Kyla  / Support Customer Specialist
April 2022 – August 2022, Odessa


Was engaged in resolving tickets on platform HelpScout and managing user profiles under local database called PHM, generating daily and weekly reports.



GeeksForLess / Support Technical Specialist
August 2022 -  Nowadays, Odessa(Mykolayiv)

I sort requests, incoming questions in the mail, separate them from simple and specialized questions, regulate phone calls for Saint Elizabeth Health Care company across Canada
Position: L1/L2 Customer/Technical Support
Category: Support
Experience: 4 years | English: fluent


A fluent English speaker (C1-C2) with several years of experience providing customer/technical support for my companies' products to international clients. Some of the projects I have worked on in the past: a professional high-performance trading platform; a mobile game with millions of daily players. My typical day-to-day activities were:

- Acting as the main POC (point of contact) for all production customers regarding the product, including bugs, product functionality, and requests for changes; 
- Responding to inquiries incoming via various channels (email, phone, forum, chat etc.);
- Owning, troubleshooting and solving customer technical issues. Identifying cases that require escalation;
- Identifying bugs and common incidents, finding ways to reproduce, working closely with the development team, reporting incidents and creating tasks in a task tracker (Jira);
- Monitoring product releases, handling issues (critical bugs, mass issues) after releases;
- Proactively using customer feedback to let the product and development team know what features users want to see. Helping prioritize tasks for future releases, serving as a bridge between product development and customers;
- Optimizing internal workflow: identifying typical repetitive tasks, finding ways to simplify them. Replacing outdated procedures.

Skills and qualities:
- Some knowledge of capital and derivatives markets (stocks, futures);
- Analytical thinking with the ability to solve problems and develop solutions;
- Very fast learner eager to delve into new technologies and all aspects of a job;
- Ready to be useful right off the bat, with little time to adjust.
- Friendly team member;
- Pre-intermediate Spanish and French (enough to read and understand a user request, and provide a basic response);
 - Currently I'm working on improving my Linux/Unix competence.
To put my experience to good use and help a company increase the value of its products. To work long-term in a project that challenges me technically and requires gaining new tech skills.
Currently, I'm looking for a position of a L2-L3 Technical Support, possibly junior DevOps if the company is willing to invest time into training. 
It would be lovely if the job required learning to code and using a language/technology a project is written in.
Position: L1-L2 support engineer
Category: Support
Experience: 3 years | English: fluent


I have 2 years experience in L1 customer care and customer support and 1 year in L2 support. 
I have worked on different projects and I have worked in multi-national teams.
Hard skills: English (advanced), HelpDesk/TopDesk, Windows, SQL, troubleshooting.
Soft skills:
communicative, fast learner, I can work under pressure.
Position: L1/L2 Support engineer
Category: Sysadmin
Experience: 4 years | English: intermediate

Technical skills: 
-       G-suite Full administration
-       Configure Azure AD + Intune federated with G-suite
-       Microsoft 365 Administration
-       AWS EC2, IAM, AWS Organizations
-	setting up\configuring OS Windows (7, 8, 8.1, 10, Server 2016), Linux (Ubuntu, Fedora),  Mac OS X
-	deep understanding of programs and package MS Office, VMware Workstation, JetBrain products, Jamf Self Service(Mac OS)
-	skills with Docker, Git, Confluence 
-	configuring network equipment following vendors TP-LINK, D-Link, Cisco
-	working with Help Desk and accounting systems such as  BMC service desk, Cherwell
-  	working with Azure AD(reassigning roles in groups, configuring rules for different types of users)
-	assembling PC components, fault detection, fixing issues on the block level
-	setting up and configuring mobile devices under iOS
2018 - present 
Company: “SoftServe”
Role: IT Support Engineer
Responsibilities: Installing and configuring workstation software as a part of hiring procedure or by individual user’s request. Supporting of network and domain user accounts and mailboxes. Supporting of corporate network printing service. Configuring and supporting technical devices and workstations in meeting rooms and guest rooms. Updating corporate knowledge base. Warehouse management. Helping users with migration from Windows AD to Azure AD. Organization of equipment repairs. Communication with teams to resolve various problems
Position: L1/L2 SysAdmin, Jun DevOps, Service Desk Engineer
Category: Sysadmin
Experience: 4 years | English: intermediate

Providing Python scripts for routine automatisation
I have supported network of 30+ physical locations, 600+ workstations/work places (Windows/MacOS), virtual servers( Windows Server/Linux). Physical (Mikrotik/EdgeCore/Cisco/) and Cloud () networks. 
Looking for new opportunities in DevOps
Doing well with CRM tickets, supporting user and server networks. 
No phone tickets
Position: L1 Technical Support Engineer
Category: Support
Experience: 1 years | English: intermediate


My experience as a Computer Hardware Technician and Sales Representative has equipped me with the skills and mindset to excel in the IT field as an L1 Technical Support Engineer.

I am a quick learner, adapt well to new challenges, and possess strong problem-solving skills. I am proficient in communicating effectively with both customers and technical support staff.

My home office is equipped with stable Internet connections and a reliable power supply to ensure optimal performance.

PROFESSIONAL EXPERIENCE

Berta SV
Route Sales Representative (Nestle TM) Feb 2023 — Present

Established and maintained relationships with customers along the designated sales route by providing excellent customer service and addressing their needs.

Identified and pursued new sales opportunities by conducting research on potential customers and promoting the company's products.

Presented and demonstrated products to customers, highlighting their features and benefits, to increase sales and revenue.

Received and processed customer orders with accuracy and ensured timely delivery to maintain customer satisfaction.

Collaborated with other members of the sales team to meet sales targets and goals by sharing information and coordinating efforts.

Resolved customer complaints and addressed any issues or concerns promptly and professionally to maintain positive customer relationships.

Maintained accurate records of sales and customer interactions, including orders, invoices, and payments, for proper tracking and reporting.

Adhered to all company policies and procedures, including safety guidelines and driving regulations, to ensure compliance and minimize risks.

Alpha Service
Computer Hardware Technician May 2022 — Feb 2023

Installed and configured computer hardware components, such as memory, hard drives, and graphics cards.

Troubleshot hardware issues and replaced faulty components as needed.

Conducted regular maintenance tasks, including cleaning and updating firmware.

Built and configured custom computers to meet specific user requirements.

Tested and evaluated hardware to ensure compatibility and optimal performance.

Provided technical support to end-users by diagnosing and resolving hardware-related problems.

Maintained accurate records of hardware inventory, repairs, and maintenance activities.

Collaborated with other IT staff, such as network administrators, to ensure seamless system operation.
Position: L1 Tech Support
Category: Support
Experience: 2 years | English: upper

•	Responsibile
•	Attentive
•	Initiative
•	An effective team worker
•	Excellent communication skills
•	Effective negotiation skills
•	Excellent planning skills
•	Able to analyze problems and develop solutions, meet deadlines
I learn quickly thanks to the desire to understand the essence (basic principles) underlying the subject being studied. To this end, I seek to summarize all the special cases that I encounter, to connect and combine this with knowledge from other areas.
Linux skills (CLI,  Bash scripting)
Appache2 configuring
Grafana, Prometheus, Kibana;
Git, SVN(Tortoise), Docker, Jira
Oracle, MySQL
basic network knowledge (TCP/IP);
Languages: C, C++,  OpenGL, C#, Java, SQL, PHP(Laravel), JS(Vue.js), HTML5/CSS3
Client-Server model: DNS, HTTP/HTTPS, Cookies, Sessions, Requests(GET, POST, PUT, DELETE, UPDATE), REST
OOP(Principles and Patterns)
Clear Terms of Reference, good salary.
Position: L2 Cloud Engineer
Category: Lead
Experience: 3 years | English: intermediate

I know:
- German language - Advanced
- How to setup Support department
- How to communicate between Ops and Development teams
- ITIL
- setup Jira SM for internal use
- I’m documenting my work
1 year German Support Technician(ZoomSupport)
1,5 years Technical Coach(ZoomSupport)
1,5 years Ops agent + supervisor(SoftServe)
2,5 years as Cloud Engineer(Xelon AG)

Setup infrastructure on Cloud/ maintain infrastructure/ setup monitoring/ support/ on-call 24/7 / migration project
Position: L2 Customer Solutions Expert
Category: Support
Experience: 3 years | English: fluent

I'm used to working with a lot of clients simultaneously, I had some weeks where I had to prepare 50+ projects for different clients with personal settings and requirements.

I had several cases of working with emotionally driven customers and I managed to handle their issues and problems successfully, making sure that they remain loyal clients to the company.

I also have experience of getting in touch with customers whose requests haven't been handled correctly by other customer support specialists. I managed to figure out the roots of the issues and successfully reported them to QA team, resulting in the immediate positive solution for the client.
I used to provide professional support for customers all around the word via live chats, support ticketing services, emails, etc.

Worked as L2 Support Specialist for various Web services as well as mobile applications.

Also worked as a delivery manager, setting up the product for the customers and monitoring the performance, while simultaneously providing on-demand consultations.

Took part in feedback analysis projects that were focused on improving customer experience. Have experience publicly presenting those to the management and other team members.

Have decent troubleshooting and QA experience.
I want to be a part of a friendly and open-minded team with equal opportunities for everyone and open possibilities to grow and improve my own skills, simultaneously contributing for the success of my peers and company in general.
Position: L2 Customer Support Engineer
Category: Support
Experience: 7 years | English: upper


I provide technical customer support that requires advanced troubleshooting and escalating issues to other teams (including Tier 3 and R&D). 

I have to be able to analytically find solutions to complex problems using internal environments and general tools (SQL, DevTools, HTML, etc).

Previous jobs taught me to effectively collaborate with other departments, engineers. 

I had to effectively communicate with customers via calls, tickets, and chats. My work was to find and provide accurate technical solutions that meet the customer's needs in a timely manner.
Position: L2 Customer Support Representative
Category: Support
Experience: 2 years | English: upper


Skilled Customer L2 Support Specialist focused on maximizing clients' experience success through effective use of high-level customer care principles, effective communications, and technical skills abilities. Top-notch communicator with excellent time management, administrative, and customer service skills.
I would like to work in a company with a modern approach to doing business and with fascinating services or products.