Position: UX/UI Designer
Category: Design
Experience: 0.5 years | English: intermediate

Today, I am engaged in the professional development of UX/UI design, actively studying modern methods and tools that are the basis of effective design.
My previous professional career as a contact center manager gave me valuable experience in the interaction between brands and users. This helps me to understand the target audience and adapt the aesthetic and functional design to the needs of the clients.
One of my strengths is the ability to learn quickly. I am always open to new challenges as they help me grow as a professional.

Currently, my achievements lie in the plane of my previous career experience as the head of the client support and telemarketing department in a Ukrainian bank.
My achievements:
• An electronic document management system has been implemented for the convenience of working with written customer requests
• Organized the work of the Quality Committee working group to improve the customer experience
• Launched customer satisfaction and loyalty surveys including NPS and CSAT to continuously improve customer experience.
• The transition to the new software complex of the contact center has been completed
• A chatbot project was launched with live correspondence with an operator for convenient communication between customers and bank employees through various messengers
• Participation in the implementation of a new CRM system (Siebel), development of functional design and testing of the new system
I create modern projects for people who are looking for transformational change. I am currently immersed in UX/UI design research and creating designs for web and mobile applications. I bring a unique combination of creativity and strategic thinking to every project I take on. I do full-cycle design: analyze the problem, create a prototype of the interface, create a visual style and translate all this into a convenient and simple final product.
I have experience working on several team and individual projects, for example

PROJECT EXPERIENCE

1. Web service "Happy Pets" (search for lost pets) 
(June - August 2023)
- Happy Pets web service designed to connect pet owners with their lost pets
- Conducted in-depth user research, created user personas, analyzed their needs, developed Customer Journey Map and User flow
- The results of the conducted research were used to develop an intuitive design that helped ensure the most convenient and effective experience of using the service

2. Redesign of the site "Cucina di Caterina" (Culinary store of Italian sauces)
May - June 2023
- Redesigned website for Cucina di Caterina, a food store focused on traditional Italian sauces
- A fresh and attractive design has been created that reflects the range of products and provides users with access to delicious recipes
- Brand requirements are taken into account and an intuitive user experience is provided to improve usability

3. Landing "Flower Lover" (flower shop)
April - May 2023
- Designed a landing page for "Flower Lover" and a convenient way to choose and purchase flower arrangements
- A simple and aesthetic interface has been developed, aimed at improving user interaction and increasing sales conversion
I am looking for a full-time position at a company that is committed to making websites and mobile applications for both everyday life and business easier, more productive and more user-friendly.
I am a quick learner, responsible and ready to perform complex tasks.