lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support Team Leader
Category: Support
Experience: 8 years | English: fluent

I have developed and implemented processes based on ITIL conceptions aimed at decreasing of complaints inflow and working process automation across teams.
I have proven experience in release management and operation process development and coordination.
* In-depth analysis of critical user issues; 
* UAT and PROD deployments coordination; 
* Prepare detailed reports/diagrams/charts to present information to product owners; run conferences; initiate fixes and changes to improve product quality basing on customer's point of view, control their deployment, track positive/negative influence. 
* Developed and implemented processes based on ITIL conceptions aimed at decreasing of complaints inflow and working process automation;
* Take part in testing process on UAT and QA; 
* Keep local knowledge bases up-to-date. 
* 24/7 (on shifts) support of Java clusters, issue tracking, analytics and communication with customers;  
* System monitoring and update (issue tracking, escalation process); 
* Monitor customers' queries (mail, phone, HD, etc.); 
* Improve new features and bug tracking in CRM and KB systems; 
* Improvement of QA process
* "Black Box" testing
Looking for new opportunities!
Position: Support Team Leader/Manager
Category: Lead
Experience: 11 years | English: upper

Professional with 15+ years of technical and management experience
- Build 24x7 DevOps support team, grow from 4 to 20 engineers during a year 
- multiple successes infrastructure projects in huge organisations  
- management of 10+ members team 
- 2nd and 3rd line support with ITIL methology experience
Tech Lead
Team Lead
Cloud Solutions
Build 24x7 DevOps (SRE) Support team
Support team management position.
Position: Support Team Leader, Project Manager
Category: Project Manager
Experience: 4 years | English: upper


-Organization of the uninterrupted work processes
-People management
-Сonducting and organizing trainings
-Creating regulations and rules for the support team for working with clients and interacting with the internal teams;
-Development of the life cycle of customer requests;
-Adaptation of the CRM system to the needs of the support team;
-Providing product feedback from the support team;
-Creating new and improving existing workflows(SLA, escalation processes);
-Take part in the launch of the new clients;
-Risk management;
-Tracking KPI’s
Position: Support Team Lead, Head of Customer Support
Category: Support
Experience: 4 years | English: fluent

- Created and implemented work processes from scratch 
- Successful experience of building the team from 0
Head of customer support (2 years) 

- Hiring the CS Team
- Building all the processes from scratch
- Creating SOP (standart operating procedure) for the CS department
- Onboarding new team members
- Improving the quality of the CS work
- Assisting team members in complex cases
- Filling in the working schedule of the team
- Collaboration with tech and QA teams
- Reporting to CEO of the company directly

Supervisor of the Customer Support Team (2 years) 

- Supervising the CS team on the shift
- Completing the working schedule
- Assisting team members (both CS and sales teams) in complex cases
- Setting KPI's and monitoring the progress
- Conducting 1-1 meetings with the team members
- Creating gamification system for team members
- Conducting of trainings for team members

Customer Support Manager (1 year)

- Assisting the clients in making an order or monitoring its progress
- Making upsales and cross-sales
- Resolving issues connected with the client's orders
Position: Support Team Lead, Head of Support, Supervisor
Category: Support
Experience: 5 years | English: fluent

IELTS C1
Zendesk support certification
SolbegSoft 08.2021 — Present
Zendesk Administrator & Implementation Partner
- Administrating multiple Zendesk accounts
-Help clients building support teams
- Advising for Zendesk beginners of how to establish the support process
- Working with Zendesk API's to create tech specifications for Zendesk Developers
- Full support of customer decisions related to Zendesk and online support in general

Alfa-Bank Belarus 04.2020 — 06.2021
Development manager for online support
- Administrating Zendesk account of company with ~50000 requests per month
- Implementing updates and enhancing agent productivity
- Master supervising of activity in social networks
- Providing detailed and versatile analysis using Zendesk instruments and special software e.g. Power BI

Alfa-Bank Belarus 05.2017 — 04.2020
Support specialist
- Technical support and customer success management consultation using Zendesk software, communication with clients in messengers and other sources, managing social netwoks.
I am looking for a job in the sphere of online support. The best fit for me seems to be the Support Team lead role, as I have wide experience in this field and good communication skills to get along with agents and other colleagues.
Position: Support Team Lead, Junior BA
Category: Support
Experience: 3 years | English: fluent


Highly experienced professional skilled in Jira and Zendesk for efficient project management and customer support. Proficient in SQL and adept at managing B2B/B2C relations. 
    Experienced in team management and well-versed in various database types, including relational, non-relational, and NoSQL. 
    Additionally, familiar with SOAP and REST APIs, Python, Git, Salesforce, HubSpot, HTML/CSS, and AWS services (VMs, Containers, Fargate, Lambda, VPC, S3, EFS, CloudWatch, ELB), bringing a comprehensive technical skillset to drive results.
   Numerous times took part in creating new processes and perfecting old ones.
Open to discuss applying to other positions.
I am open to any new experience. Improving and growing the list of my skills is the biggest motivation for me.
Position: Support Team Lead/Manager
Category: Support
Experience: 6 years | English: fluent


2021-10 - Current
Integration Specialist at GeoComply, Warsaw

- Helping clients to integrate various services for various platforms;
- Updating procedures, training materials, and workspaces;
- Keeping track of 20+ projects and their flow;
- Technical communication with customers and escalations to development;
- Monitoring and conducting testing;
- Technical delivery.

2020-04 - 2021-10
Project Manager at TrackEnsure Inc., Mykolaiv

- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications. 
- Drove team success through shared vision and recognition of quality performance.

2018-10 - 2020-03
Technical Support Team Leader at GeeksForLess Inc., Mykolaiv
- Processed over 300 support requests weekly for technical assistance on a wide range of issues related to websites and emails.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed a team of 8 people, including 3 abroad, leading it to be the most productive team of the whole department.

2017-06 - 2018-10 
Technical Support Specialist at GeeksForLess Inc., Mykolaiv

- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas such as DNS, emails, and websites.
- Resolved 50 technical support inquiries per day.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Position: Support Team Lead / Manager / HR / Project Manager
Category: Support
Experience: 7 years | English: upper

Development of Customer Support processes from scratch;
Research, testing and implementation of a new Support System.
Creation and delivery of presentation for new staff, designed to improve the communication between departments;
Re-design of task assignment scheme for the department with a good feedback from employees and managers, resulted in time reduction without reduction of quality
Keeping staff member in company on company terms, and improving their performance
• Handling correspondence with customers
• Creating and updating procedures and guidelines
• Creating and updating external knowledge base, how-to articles, guides
• Technical documentation proofreading 
• Maintaining Support System. Having analyzed the existing support system, performed a research on the Support Systems available on the market, tested a few, chose the final one, installed and customized as per Company needs. Kept adjusting it according to the changes in Support processes with the time.
• Analyzing the statistic in Support System

• Interacting with the Developers Team upon bug reports and feature requests from customers
• Participating in Development Team meetings on new features design
• Providing feedback on new features prior to the releases
• Occasional manual testing of the new features and bug fixes
• Project Manager assistant

• Creating a job profile for Support representative
• Creating a list of questions and test tasks for candidates
• Holding job interviews
• Onboarding and training new staff
• Performance review on staff's work, monitoring conversations with customers assigned to other Support representatives
• Holding weekly meetings of Support Team

Training, supervision;
Team management, shift management;
Review of correspondence with customers;
Performance review; 
Creation and adjustment of internal documentation: procedures, guidelines.
Adjusting processes to tools, configuring tools to meet processes
Being a part of the company with well-established internal processes or firm intention to build ones. 

Supportive, friendly atmosphere, commitment to company goals and values, trust, respectful attitude to colleagues. 

Days-off on weekends and Ukrainian public holidays, core hours between 9 am - 5 pm UA time, GMT +3 (or local time in case of relocation)
Position: Support Team Lead/ Success Manager/ Account Manager
Category: Support
Experience: 5 years | English: fluent

I have been working as a Team Lead for one and a half years
I was chosen from all the support representatives to lead a big new project Marketplace. 
I train and mentor newcomers. 
I handle all disputes between buyers and sellers.
Video editing skills (passed Video editing course)
I have been working as a Customer Support representative for 5 years now, one and a half years as a Team Lead. Currently, I am responsible for mentoring and leading support team, training newcomers, creating FAQ and expanding knowledge base. I was also chosen to lead and manage a new big project Marketplace. I have wide experience working with clients, providing quick assistance and troubleshooting. I work with leading companies such as AliExpress, Facebook, IHerb, Amazon, Payoneer, Xiaomi etc. I used Zendesk, HappyFox, Desk, Outlook in order to communicate with customers.
I prefer to work remotely and I expect to receive a salary above $1700.
Position: Support Team Supervisor/TL/Customer Services Quality Assurance Lead
Category: Support
Experience: 4 years | English: upper

With my help people improved their organization and communication skills offering customers the best service. I was always able to find the best possible solution in complex situations and always did my best to negotiate with problematic clients in order to save the company from lots of disputes.
2+ years as a Customer Support Supervisor:
- strong decision making and complex problem solving concerning work and between the team members;
         - mentoring, advising and leading a team up to 12 people;
         - evaluating the performance of each team member, filling out weekly KPI reports;
         - organizing monthly individual meetings;
         - leading promotion trainings for team members;
         - performed basic troubleshooting;
         - creating and analyzing monthly mistakes statistics;
         - applying fines.

2 years as a Customer Support/TL:
     ​- working in team of 2-6 people on morning/day/night shifts;
     ​- dealing with calls, chats, messages, emails and other tasks at a time;
     ​- leading a team up to 6 people: giving tasks to each team member; monitoring their performance, dealing with/resolving the most complicated situations during the shift; filling in shift reports.
     ​- working with unique system of processing orders (Adminka), Zendesk chats, Bria, Microsoft Office, WPS Office, Google Services;
     ​- communicating with customers from all over the world.
I would like to work in more technical environment, website support lead for example. Or even try myself in another field like QA, Sales, Project Management, Marketing etc. I’m eager to learn and develop my skills, open to new opportunities, tasks and ways to achieve the company's goals :)
Please do not offer evening/night time shifts.
Position: Support technical
Category: Support
Experience: 3 years | English: intermediate


Performing technical settings for suppliers accounts;
- Timely acknowledge and resolving request/incident/failure tickets in Bitrix;
- Reviewing, analyzing and determining the types of resolution or escalation paths for the incidents/cases according to them; Knowledge Base, instructions and procedures;
- Properly escalate incidents to the appropriate level of support, development team, PM’s;Reporting for bugs and failures to appropriate department;
Position: Support, Technical Support
Category: Project Manager
Experience: 5 years | English: upper

I was the only person in the Project who "survived" after trial. The project is growing rapidly now.
Experience in different fields of It and other fields
Computational linguist -3 years, developing and testing online translation chat

Manual QA-0,5 year- testing games

Support-2 years
Growing
Position: Support / Technical support specialist
Category: Support
Experience: 4 years | English: intermediate

I work in time Zone in Toronto, Ontario, Canada
GMT -4 hours
I'm looking to Customer Success positions. I have 5 years of technical support experience. 

Until recently I worked as a Technical Support. I know how to work with tickets. I have experience with Jira Software, Jira Service management. If it will be interesting - I know how to work with API, in Swagger. Therefore, have knowledge how to read bugs. 

About my last experience: I worked with the software development team on reported errors and bugs on newly released software. Also I was resolving malfunctions with systems (internal admin panel) through troubleshooting. This information you can find in my resume.
Position: Support, Technical Support, Systems Administrator
Category: Support
Experience: 2.5 years | English: intermediate


I'm a Customer Support representative. The primary responsibility is providing support for using services and solving technical issues with using cloud hosting. The technical cases include monitoring server logs, searching for reasons for outages, and adjusting server configurations.
Position: Support, trainee QA, Content manager
Category: QA
Experience: 5 years | English: pre

Сompany personnel education to work with pos-terminals
Оbtaining good self-control for dealing with problem clients
You can always rely on me
I'm quickly joining the team
Ukrainian Banks support:
-pos terminals
-self paying terminals, ATM
-maintein equipment to work
-repearing on firm/company side
-firmware loading, helping incasator if error occured
-monitoring internal system loading: operations, comunication channels (phisical & logical)
-executing daily business processes
-executing nithly bussinness processes - close/open new banking day
-sending clearing files to mastercard/visa 

E-commerce support:
-resolving small or middle problems with further investigation (7 online stores - europe)
wrong banner/ sourcecode apearing on web-site/etc
-adding bugs to jira
-communication with representatives of bussiness

Support at Datacenter:
-monitoring for dos,ddos attacks
-os Instalation, setuping needed packets, customization
-firewall rules adding (extreme networks)
-adding reverse ns at config file

Searchig for support position or trainee QA testing position
My Working experience specified for 5 years applying to support position
Intresting projects
Good team like a second family
Position: Support, Verification manager
Category: Support
Experience: 1 years | English: intermediate

I have brought my multi-tasking to the point where I can answer several clients at the same time, while doing an initial review of their documents, while also helping newcomers with their questions. And at the same time keeping to the timings.
Customer Support at Evoplay, Kiev
October 2021 — January 2022
• Advising clients in chats and calls on 10 different products it the
gambling industry.
• Continuously monitoring innovations and product changes to
provide the most up-to-date information.
• Brought forth a welcoming and energetic spirit.
• Utilized excellent multitasking skills.
• Informed customers of new menu offerings and specials.

Customer Support at VBET Ukraine, Kiev
January 2022 — Present
• Discussed promotions, products, and anything pertaining to better
and more satisfactory service for the customer.
• Attended workshops and conferences centered around increasing
customer service skills.
• Kept records, calendars, and company information accessible.
• Redirected calls as needed and worked with my supervisor to
address any outstanding issues or concerns.
• Communicated effectively with colleagues and superiors.
• Creating tasks in Jira, controlling their execution. Communicating
the answers to the client an easy-to-understand language.
• Helped to train new employees when needed.
• Initial inspection of documents that the client has provided and they have not yet been verified, to provide up-to-date information to the client about what documents are missing.
I want to develop in the company, together with the company on the growing betting/gambling industry in Ukraine. It is necessary for the company to understand where it is going, why, how and when its employees can grow. 
I'm familiar with and not afraid of 12-hour work, because I worked at Evoplay with a 2/2 schedule of 12 hours.
Position: Support with QA knowledge
Category: Support
Experience: 7 years | English: fluent


Completed a Course in Manual Testing at Hillel, currently learning a course in JavaScript at GoIT, and working as Customer Care Agent, which includes communication with CMs, solving technical game-related issues, posr-sales inquiries and providing explanations, monitoring chats and editing Confluence
Languages: English, German, Russian
no night shifts
Position: Support, техническая поддержка
Category: Support
Experience: 2 years | English: intermediate


Worked in a major Internet provider "Matrix" as a technical support engineer. Responsibilities: Consultation of the Company's clients on technical, financial and organizational issues.
Assistance to customers in using the Company's internal resources.
Setup and primary diagnostics of the equipment of clients.
Initial configuration of the client's managed equipment.
Registration of applications for all received customer issues, distribution of applications for departments responsible for their decision.
Skills:
Knowledge of the Windows OS family.
Knowledge of the principles of organization and construction of networks, as well as their maintenance.
Sociability.
Attention to details.
Punctuality.
Teamwork skills.
The ability to explain, find information and navigate it.
Position: Surface and Pattern Designer, Graphic Designer, Illustrator
Category: Artist
Experience: 2 years | English: pre

1) Victory in challenge 36daysoftype 2020;
2) Victory (Grand Prix and First Place) in the international creative competition Golden Time Canada Season 13
I have experience: 
- surface and pattern design,
- illustrations;
- branding, logos;
- business cards;
- banners for social networks and youtube channel;
- creating presentations;
- Graduated from the Computer Academy "STEP" with a degree in Graphic Design

Want to work:
Surface and Pattern Designer, 
Graphic Designer, 
Illustrator
not interested in gaming
Position: Sustainability expert
Category: Other
Experience: 6 years | English: intermediate

Participation in Ukrainian-German  energy efficiency project as a team leader and project manager from the company side
Energy efficiency and Sustainability expert in international and Ukrainian industry projects
Interesting projects and ambitious aims. Developing energy efficiency and analytical, Sustainability fields
Position: Sustainability Manager
Category: Marketing
Experience: 1 years | English: upper

Achievements over the past few years:

Received a full scholarship to pursue an MA in Sustainability, Entrepreneurship, and Technology at Wirtschaftsuniversität Wien (Vienna University of Economics and Business), Austria.

Transformed an e-commerce brand into the first sustainable brand in its segment.
I have a diverse background that includes working as a brand director for Ukrainian clothing brands, where I was responsible for PR, brand positioning, and creating brand reputation. I also spent two years in Indonesia working for a creative agency where I produced shoots and created content for international brands.

Prior to the war, I managed a lifestyle brand that specialized in sleep products. During my time there, I conducted market analyses and created effective marketing strategies that increased sales by 45% and reduced costs by 10%. I also curated the company's Instagram and other social media accounts, which helped generate new followers and sales leads. Additionally, I created best-practice guidelines for social media campaigns and provided leadership and oversight to the marketing team.

In terms of sustainability, I implemented initiatives to renew and recycle old down pillows while also donating parts of the campaign to orphanages and Ukrainians in need. I also identified the target audience for the company's marketing strategy and curated it accordingly.

Lastly, I have a strong focus on sustainable development and social impact, which I incorporate into business models of the businesses I consult. I have developed concepts and strategies that bring businesses and brands forward while considering sustainability and social impact as an integral part of the process.
Position: Svelte/Vue Senior Front-End Developer
Category: JavaScript
Experience: 6 years | English: fluent


- HTML/CSS/JS - 6 years
- Node - 4 years
- Vue - 3 years
- React - 3 years
- Svelte - 3 years
- Lead/Manager role responsibilities - 3 years
- Typescript - 2 years
Position: SW Architect (Open Networkig)
Category: Lead
Experience: 11 years | English: upper

High Capacity Telecom Equipment Embedded solutions involving data exchange and protocols functionality on data link and network layers (Embedded Systems/Networking). Platforms bring up.
VNFs characterization, SmartNICs, SONiC, SAI,Switchdev
Linux, C, Networking, SDN/NFV Embedded Systems, Yocto, DENT, SAI/SONIC
Cutting edge technologies.