lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support/Sales
Category: Sales
Experience: 4 years | English: fluent

I think the most important is to have a succsessful technique if your wok field related to customer support. Well, what can I say, I found one). Always learn something interestin and actively go thru cources on Linked In. Also passed a 7 days GO-It HTML and CSS marathon with a small project on Git Hub. But prefare to work in customer support more, coz this is also big part of success. Also I have some certificates from top managers for a great work.
Service Experience Specialist ( IKEA Ukraine, Kyiv October 15, 2021 – 2023)

Provide potential and existing customers with exceptional services.
Analyze customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.
Work with client orders, controlling completing status, quality checking and custumer feedback analyzing.
Mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
Working with company internal CRM systems to store a proper data and reports regarding operation.
Supporting and issues solving via email, phone and chat.
Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, to ensure that gaps in the customer experience - irrespective of where they occur in the journey – are plugged.
Raising red flags wherever the business process – billing, installation or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company
Work with the technology teams to ensure a seamless brand and buying experience with the technology- be it the brand website.
Ensuring the company strategies are aligned to the larger marketing and business goals and outcomes.

Airport service Agent (Check in-Boarding) EMIRATES Airlines Dubai                          January 18, 2020 – August 11, 2021

Checking in passengers on flights as per tickets details
Proceeding with documents, ensuring in baggage allowances and rules of flight
Coworking with international embassies and security to prevent any illegal transitions
Representing a highest standards of service as per company policies 
Assisting passengers with any queries regarding flights information or transferring luggage
Dealing with first and business class passengers, boarding them on aircraft and assisting with any kind of request
Arranging a procedure of boarding passengers at the different types of gates
Cooperating with other airport departments and ensure that operation goes smooth and completed
Guiding passengers thru the airport and providing all necessarily information about Emirates airlines and partners
Assisting disabled passengers and families with kids
After working got promotion to PREMIUM CONNECTION STAFF
I am ready for any challenges coz when you deal with them you can develop yourself and become the best version of yourself.
I don't want to work with a blockchain and bitcoin systems.
Position: CUSTOMER SUPPORT /SALES
Category: Support
Experience: 3 years | English: fluent

My biggest professional achievement is completing my Master’s degree in Petroleum Engineering   while working part-time to see myself through school. Firstly, it was a fantastic experience as I figured out time management early enough and was able to utilize my time properly.”
•	Receiving and placing calls.
•	Maintaining solid customer relationships by handling questions and concerns.
•	Sales of company's products and services
•	Resolving customer complaints, managing database records, drafting status report on customer service .
•	Employer schedule
•	Management and Reporting
•	Employee References Verification
•	Employee Background Verification
•	Technology Support of Educational system and software activation
•	Mobile App IT call support
•	Ukrainian to English & English to Ukrainian translation
working with CRM, sales.
I’m looking for the opportunity to expand my learning, put to use my skills and experience, work in a team that is inclusive and an environment that helps propel my growth beyond the job descriptions.
Position: Customer Support/Sales/ Account manager
Category: Support
Experience: 1 years | English: upper


Hello to everyone, my name is Gurgen.

I’m a passionate management professional with a successful and varied background in customer services, sales and business development, coupled with strong knowledge of hospitality
I have master degree in Software Engineering, however due to some reasons haven't got much experience in IT sector.
Currently I’m in UAE and seeking for a new challenges in IT field.
Currently I'm located in UAE and looking for a part time job in the evenings.
I have Master Degree in Software Engineering, however haven't worked in IT.
I have an idea how IT works, know some basics .
Don't mind to join as a junior.
Position: customer support, sales agent
Category: Support
Experience: 3 years | English: upper

I got a promotion in the company and was assigned to the sales department.
An experienced customer support and sales manager, recruiter, and English
teacher with exceptional communication and interpersonal skills. I am able to
connect with clients and candidates by identifying their needs and preferences.
Due to my ability to learn quickly and my attention to detail, I can effectively manage
many tasks.

Customer Support-Sales Manager, Recruiter (from 2020)
A North American vehicle export company
• Conducted telephone and chat communication with the company's clients
• Provided support to English-speaking clients
• Sourced and recruited job candidates
• Posted job offers
• Conducted job interviews and training sessions
• Identified and addressed customer needs
• Searched for offers according to customer preferences
• Followed up with clients to ensure satisfaction

English Tutor
JustSchool (2022)
• Conducted individual lessons with primary and secondary school children,
as well as adults
• Prepared and delivered lessons in accordance with the school curriculum
• Developed and delivered additional individualized lessons outside of the
curriculum

Information Manager
VFS Consulting Services (2019-2020) Zaporizhzhia
• Communicated with customers to ensure the acceptance and verification
of documents
• Entered data into the system
• Coordinated the transfer of documents to the embassy
• Completed daily reports
• Verified branch accounts and managed payments
• Coordinated logistics and controlled supplies of consumables for the office
At the current moment, I'm looking for a remote job as a customer support, account manager, or sales manager.
Position: Customer Support, Sales Agent
Category: Sales
Experience: 1.5 years | English: upper


Experience working in English-speaking Customer Support.
High level of English speaking and writing skills.
Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint).
Experience of working with help-desk and CRM systems
As a customer support specialist I have such responsibilities:
Handling entering calls, chats and emails.
Manage the client's information into a CRM system.
Helping the customers to solve the issues they face while using our services
Looking for remote opportunities without night shifts
Position: customer support / sales manager
Category: Support
Experience: 2 years | English: upper


Hi! I am a dedicated and enthusiastic customer service professional in gambling field, India, Canada, Europe market. With outstanding interpersonal skills and a demonstrated ability to solve problems efficiently and pleasantly, I am adept at fostering customer loyalty.

My typical responsibilities include:

- Providing customer support and maintaining communication across various platforms such as Horizon, Softswiss, Zendesk, Jira, Omnidesk, and Aircall.
- Promptly and accurately responding to customer inquiries through phone calls, tickets, or live chats.
- Identifying customer needs and assisting them in utilizing specific features, while promptly addressing any questions or concerns they may have.
- Proficiency in utilizing CRM systems.
- Successfully managing multiple priorities simultaneously.

In general, I am a highly supportive, kind, and optimistic individual. I take pleasure in assisting others and strive to be a reliable friend.
Position: customer support, sales manager
Category: Support
Experience: 3 years | English: upper


Customer care representative and sales manager with over 3 years of experience in customer service with focus on adaptability. Facilitate variety of client requests and improve overall customer satisfaction in B2B & B2С meeting >120% of KPI goals. Proven ability to establish and maintain excellent verbal and written communication cross-functionally and with clients.
Position: Customer support/ sales manager
Category: Support
Experience: 0 years | English: upper


I am professional barista of 3-th wave.
I have a large experience in coffee industry, and customer suport. I am engaged in
customer service, selling coffee devices and drinks.
I have experience as a customer service manager, maintaining customer lists, cold calling,
and selling products.
I want to try myself as a customer support or sales manager. I know for sure that I will be
successful in these directions, and can benefit myself and the company I will work for
Position: Customer support / Sales manager
Category: Support
Experience: 8 years | English: fluent

Higher education

Kyiv National Linguistic University
Applied Linguistics, Masters Degree 2012

Kyiv National Linguistic University
Applied Linguistics, Bachelors Degree 2011

Papers:
Course paper in Statistical linguistics, “The distribution of sentence length in English texts of different styles
Course paper in Automatic morphological analysis, “The degrees of comparison of the English adverb”
Bachelor’s paper in Automatic morphological analysis, “The morphological coding of adverbs in a corpus of English texts”
Master’s paper in Automatic morphological analysis, “The analysis of the adverb functioning in a multilingual corpus”

Assistance: Participated in the creation of the English Learners’ Corpus, KNLU, 2010

Professional development, courses 2015

Programming .NET C# Starter CyberBionic Systematics, Programming

Tests, examinations 2015

Microsoft Test Provider C# Starter
2022 - 2023
Ukraine, Fintech, Integration, Data Science
Content Moderator/Content Manager (Remote)
 -Content moderation: text, photo, video, and audio files
 -Informing users about ToS details (Zendesk)
 -Writing IT articles and press releases, site pages, and posts on social networks
 -Content management: translation, editing, and proofreading 

2020 - 2022
Ukraine, BPMS, Translation project
Customer Success Manager/Technical Writer
- Technical documentation of a product (guidelines, instructions, manuals)
- Knowledge base development and support
- Creating and conducting video online presentations for existing users and potential clients
- Communication with the product team (sales managers and developers)

2019 -  2020
Ukraine, IT, Betting
1-st Line Support
-Responding to customers' requests over a variety of channels
-Resolving 1-st line complexity tickets 
-Escalating tickets for further investigation to the relevant departments 
-SLA prioritization

Cancelon LTD, 2017 — 2019,
Customer Support Representative
Israel, Hotels business
-Providing customers' support 24/7 via phone calls, online chats, and e-mails (ticketing system) 
-Handling and resolving customers' complaints and requests
-Disputes investigation and resolving 

Zeppelin International, 2015 - 2017
Pre Sales Manager
Industrial Equipment, Machine Tools and Components
-Inbound calls redirection to the relevant departments 
-Lead management (MS Dynamics CRM)
-Service quality surveillance (Aftersales)
-Content management (CMS WordPress)

International Test Center, 2013 - 2015
English language tutor
Educational Institutions
-Teaching English as a foreign language
-Preparing students for international exams (TOEFL/IELTS/SAT/GRE/GMAT)
Stable company, ideally useful for people and potentially successful project, no scams and frauds)
Position: Customer support,Sales manager
Category: Sales
Experience: 3 years | English: fluent


I have 3 years experience in sales marketing, customer support for American clients..I dealt with international sales, negotiated with clients for better rates to maximize our profits and minimize our losses..Also I traced our leads while I was working for a logistics company, updating records CRM and cooperated with team members,helped each other and maintained high communication skills,always professional..I am ready to add value to any company which hires me..
Position: Customer Support, Sales Manager
Category: Support
Experience: 3 years | English: intermediate

-Online course "SMM-manager" byTommy University
- Teacher of drums since 2014
- Co-founder and participant of the Garage Drum Show since 2013
2016 - 2020 Freelance. Saled on Ebay, Etsy platforms
- Filled listings with descriptions, tags and titles
- Communicated with foreign clients 
- Created product designs
- Prepared Advertising campaigns to increase customers
Position: Customer Support, Sales Manager
Category: Support
Experience: 2 years | English: fluent


As a customer service agent, I was able to take the team lead role because, on average, I handled 65% of all incoming calls while the other employees handled the other 35%. Additionally, I was receiving a ton of favorable client feedback, which improved our business's reputation. The primary duties and tasks included taking incoming calls; responding to clients' inquiries; offering suitable answers to their issues; placing orders; checking on the statuses, etc.

The key goal of a sales agent is to exceed sales targets, which I perfectly dealt with (if the bottom line was $3000, I was doing $5500 on average). 

I used the CRM platforms JTracker, BATS, Cronetic, and PROABD. These are created and utilized for the purposes of car shipping brokers.
Position: Customer Support, Sales Manager
Category: Marketing
Experience: 2 years | English: upper


Travel Manager / Co-owner, February 2018 – Present
Travel4ever Agency, Kharkiv

Developed new business opportunities to increase client base.
Reviewed and recommended improvements to travel programs.
Managed passport, visa, ticketing, hotel and transportation services.
Made reservations for customers based on their various requirements and budgetary allowances.
Maintained appropriate travel documentations.
Provided travel advice to meet client needs.

Contract manager, 2014 – November 2017
SAYAMA Travel Group Co., Ltd., Pattaya, Thailand

Draft and negotiate a wide range of hotel contracts 
Add information and feedback to Contract Manager Playbooks and other supporting documentation
Input completed contracts into the contract management system and capture key terms

Reservation Manager, August 2011 – October 2017
SAYAMA Travel Group Co., Ltd., Pattaya, Thailand

Oversaw reservation administration and provide update to reservation system
Processed payments and sending confirmation details to customers.
Position: Customer Support/ Sales Manager
Category: Support
Experience: 4 years | English: fluent


For the past 5 years as the  Sales Manager/ Customer Service Representative, I persistently exceeded quotas and generated sales per fiscal quarter. I’m confident in my abilities to do the same and perform well for your company  I’ve also managed a sales team and have trained each of them to be a motivated sales representative for my company. I’ve successfully taught strategic sales and operations to my team, applying effective sales tactics that have proven to exceed quotas. With this managerial background, I can certainly achieve the same as a Sales Manager/ Customer Service Representative for your company
Position: Customer Support/Sales Manager
Category: Sales
Experience: 6 years | English: fluent

I proved to be very successful in achieving the sales goals, gaining loyal clients and being very good at negotiations and presentations which made the company grow.
Last 6 years I was working as a travel manager for Elite Tourism Club “The Seventh Heaven”- a leader in the luxury tourism business in Ukraine. We did our best to ensure the best quality of services for our VIP clients thus gaining the profit for the company. The core goal of the company was to sell the most expensive and high-quality services to the customers, such as stays at five-star hotels, super yachts rentals, villas rentals, private jets flights, concierge services. My task was to persuade well-experienced travelers that they needed to choose the very hotel or yacht I recommended and ensure these travelers get the best experience after making this decision. It was always about negotiation, customer service, the ability to work in a fast-paced environment and bring as much profit as possible to the company. 

        Now I am looking for a change. I consider it as a step-up in my career, that’s why I am applying for this position. I looked at the position requirements, duties, and obligations. I have 6 years of experience in customer service and support, my English is advanced, French is intermediate, Russian and Ukrainian are native languages. I am always dedicated to my career and self-motivated. I proved to be reliable and effective service and support oriented team-player, that's why I think I would be a great asset to the company.
I expect my new dream job will be interesting, the communication within the team will be friendly, the projects will be challenging, there will be trainings, workshops, and other kinds of tuition. Also, I would appreciate it if there is a possibility to grow within the company.
Position: Customer Support | Sales Manager | Call Center Operator
Category: Support
Experience: 2.5 years | English: basic


Client support from the signing of the contract to the sale of the object. Sale of complex objects, lease of real estate. Work in CRM. Advertising the object on Internet portals. Showing the object at a convenient time for the other party. Preparation of the necessary documents for sale and interaction with the necessary specialists. Support on sale and purchase transactions.

Providing oral substantiated explanations of the norms of land legislation. Interaction with structural units. Prompt resolution of problematic issues. Consultation on working with the site and using electronic services.

Receiving incoming calls and communication in Predictive mode. Providing quality advice on possible solutions to the borrower's problem, motivation to pay. Fixing calls with a text summary of the conversation and the necessary related details.
Position: Customer support, Sales Manager, Customer Representative
Category: Support
Experience: 3 years | English: upper


Work with marketing managers to develop and implement comprehensive advertising campaigns and strategies (online and off-line)
Plan and support promotional events and contests.
Cultivate cross-marketing partnerships with other businesses.
Produce and share content on social media.
Position: Customer Support / Sales Manager/ Customer Retention
Category: Sales
Experience: 5 years | English: fluent


I have worked as a customer support  for 2 and half years an recently as sales manager  3 years.
Position: Customer support, sales manager, dispatcher
Category: Support
Experience: 2 years | English: upper


For the last 2years I worked as a customer support representative in the company called “Trustech” and as a dispatcher in the company “Starchenko appliance repair”. Also I have experience as a sales manager in the company “Chernihov package”. I know how to work with the CRM systems , Microsoft office programs, Solid and Paycore payment programs.
Position: Customer Support, Sales Manager, Technical Support
Category: Support
Experience: 4 years | English: fluent


Used to work with customers from more than 50 countries.
Held their cases from beginning until it's closed, solved issues, negotiated with companies, authorities.
I received the most conflict customers and made them change their mind about our company. Increased company online reputation, worked with detractors, provided services to regular customers, VIP customers, B2B.
Scam, fraud
Position: Customer support,  sales representative,
Category: Support
Experience: 2 years | English: fluent


I am an enthusiastic professional bringing about 2yrs of experience supporting administrative and client needs. I am adept at using the Microsoft office package,Zoho and Hubspot to track and implement client need. I was an assistant Providers network administrator at a Health Maintenance Organisation where I daily provided support to our different clients while training them on transitioning from submitting Medical claims manually to submitting them remotely via our company online portal.
Position: Customer support, sales representative, administrative assistant
Category: Support
Experience: 2 years | English: fluent

I worked with the very past vice chancellor of the lagos state university where I was recommended as a dedicated employee
I have worked as a customer care agent of a telecommunication company for 3years, where I attended to customers complaints, sell products of the company,resolve complaints base on company's policy.
I presently work at the lagos state university,lagos Nigeria as higher Executive officer in the Registry department of the non Academic staff establishment where information about staff is been kept .I work as an administrative assistant.I work with the help of computer in sending of mails and communicating with staff when necessary.I would love to work with international companies to enable get more experience of how things is done outside Nigeria
Position: Customer support,  sales specialist, account management
Category: Sales
Experience: 3 years | English: fluent

Make the company grow and grow with it together.
Please take a look at my resume. I have experience in sales and support.
Experience in a new field of work
Position: Customer support, Senior Support Manager, Supervisor
Category: Support
Experience: 9 years | English: intermediate


• Leading and working with a team of first-line support service managers and checking the quality of their work
• Communication with heads of projects
• Keeping product and service information up-to-date
• Training incoming support team members
• Execution of tasks, processing of problem cases and complaints
• Monitoring and working with forums and reviews
• Work with SRM systems and platforms such as Freshdesk, Zendesk, Slack, Trello
Position: Customer support service
Category: Support
Experience: 1.5 years | English: upper

On my previous job it was a new department where I was a personal customer support agent. Helped my clients to improve their health: made them schedule for physical activity, taking medications, measuring BP level, scheduled appointments with doctors for them.

In accordance with the requirements of a doctor, made an adjustments in clients diet and helped them to follow it.
- I worked as customer support service during 1,5 year:
- Consulted clients by phone regarding their health condition
- Scheduled  doctor appointments for clients
- Helped clients to choose the best doctor's office/laboratory office
- Helped customers to adjust their new devices (Blood glucose and blood pressure machines)
- Consulted them how to make measurements with theirs new devices
- Made for clients an SMS reminders to take medications/measure BP/BG level
- Choosing the right diet for clients without chronic diseases in accordance with the requirements of theirs doctors
- Made reports regarding work done in Jira& Confluence
- Remote work
- Decent wages 
- Interesting projects 
- Possibility of career growth
- The opportunity to receive additional education, improve English
- I hope company is following for work/life balance =)