lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent


Night Manager, July 2021 — Feb 2023
Intercontinental Hotel
- Manage and monitor activities of all employees in the Front Office department;
- Coaching, training and correcting the personal of the department;
- Coordinate all hotel operations during the night shift;
- Planning, budgeting, staffing and payroll in accordance with hotel policies and procedures;
- Implementing and enforcing financial controls throughout the department;
- Handled guest complaints and concerns in a timely and efficient manner;
- Provided high customer service and accommodated guest requests by using proper etiquette and hotel policies.

Guest Service Officer, Nov 2019 – June 2021
Hyatt Regency Kyiv
- Administering check-in and check-outs;
- Processing guest payment and managing bills;
- Coordinating with porters, concierge, kitchen staff and housekeeping;
- Resolving problems and dealing with conflict or tension with disappointed guests.
- Coordinating third-party service such as tour guides, taxis, airport, transfers and rental car.

Front Office Agent Feb 2019 – Aug 2019
Fairmont Grand Hotel, Kyiv
- Registered arriving guests and assigned rooms;
- Proceed of all necessary payments during the shift;
- Assisted with the check-in and check-out of group and tours;
- Provided information on hotels facilities and services;
- Provided high customer service and support.

Transport Manager, Nov 2017 — Jan 2019
7 Cars (Car rental company), Kyiv
- Acted with clients, keeping them informed through clear and consistent communication via email, phone, and meetings;
- Signed of contracts with clients and maintained all paperwork associated with the rental;
- Provided high-class customer service by managing the rentals and returns process;
- Worked and operated with cash registers;
- Maintained a CRM database of clients;
- Resolved customer issues and concerns professionally using effective customer service techniques;
- Arranging repairs and routine maintenance of all vehicles;
- Online car tracking;
- Monitoring technical car condition and documentation.

Now, as I transition into the IT industry, I am excited to apply my skills and experience to a technical or customer support role. I am currently seeking a remote job in an IT company where I can utilize my skills and experience to provide excellent customer service and support to customers. With my ability to quickly learn new technologies, strong problem-solving skills
Position: Customer Support
Category: Support
Experience: 0.5 years | English: pre


Nova poshta (WebSite) 09/2016 - 11/2017 (1 year 2 month)
From  01/11/2017 to 11/12/2020 Maternity leave
Cashier-operator
* processing of sending and issuing parcels;
* processing of sending and receiving money transfers;
* accounting and reporting.
   Cafeteria "San Remo"  02/2015 - 03/2016 (1 year 1 month)
Cashier bartender
* customer service (preparation and issuance of orders);
* financial transactions;
* accounting and reporting.
I`m open for the new opportunities as Office Manager \ Customer Service Specialist \ Support Specialist
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent

Effective communication with clients.
Problem-Solving Skills.
Friendly Attitude.
Objective
I am seeking a competitive and challenging remote job where I could apply my communication skills and my knowledge of English.

Qualifications:
• Experience in sales and cold calls (B2B) (2 years of experience) - advanced level, currently using
• Experience in customer support service (B2C) (1 year of experience) 
• Distance learning (advanced training) at Cardone University  for the profession of sales manager and business administration, started 01.2019 – 06.2019

Work experience
Mevlana Group, Carpets and Antiques
Istanbul, Turkey
March 2018— February 2020
Salesman with knowledge of English, Russian and Arabic (B2B export)
• Cold calls/meetings B2B (wholesales)
• Search for new customers, the conclusion of a long-term relationship with them
• Work with key customers, resolving disagreements
• Conducting calls, business meetings and negotiations with customers
• Preparation of the commercial offers
• Conclusion of contracts
• Consulting on the assortment and technical parameters of goods and services

Mevlana Group, Carpets, and Antiques
Istanbul, Turkey
February 2017— March 2018
Customer Support Representative 
• Responding and communicating with customers through various channels (phone, email, chat)
• Acknowledging and resolving customer complaints
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments and complaints
Career development and friendly environment.
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent

Award: Top Client-orientated at Future of Work event (2018), organized by Cience Technologies.
Online casino support (2014-2015) - customer support (chats, emails, calls).
NetFix (Academic paper writing service) (2016) - customer support (chats, emails, calls, ticket system) - helping customers to place the order properly, verify the details and being the connecting link between the customer and the writer.
Cience Technologies (2016-2019) - Business Development Manager - project work - expanding the customer base for the client through LinkedIn research, creative email writing
Sales is something I do not fancy because I have no talent for that. Same goes for Business Development.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven ability to provide exceptional customer service, resolve issues efficiently, and ensure customer satisfaction. Skilled in handling a wide range of HR functions, including recruitment, employee onboarding, and personnel management. Experienced in creating and implementing strategic PR and marketing campaigns to enhance brand visibility and drive business growth. Excellent interpersonal and communication skills, with the ability to build strong relationships with customers, colleagues, and stakeholders. Adaptable and results-oriented, with a keen eye for detail and a proactive approach to problem-solving.
Position: Customer Support
Category: Other
Experience: 6 years | English: upper


over 10 years of experience in different spheres. Used to work a lot with English language and now I would like to find a job where I can combine two languages. Prefer remote working but can also come to the office in Kyiv.
Position: Customer Support
Category: Other
Experience: 5 years | English: upper


Over 2 years experience as Managing Director in IT, including Educational Project of software product company.

My experience in Education IT Project as a Managing Director in a software product company. Over 2 years I coordinating teams with an average of 20+ people, several teams and 2 branches of project last 6 month.
Managing processes in multiple teams oriented on business goals.
Good understanding project management tools. 
Working with marketing, sales and developers teams to exceed goals.
Basic understanding Social Media Marketing area and nice skills of Copywriting, photo and video editing (as hobby).

Strong skills in CRM systems, Google Suit, Google Meets, Zoom.
Initiating Hackathons and Scrum-training for teams R&D center.

Languages: English (C1), German (A2), Ukrainian (Native) Russian (Native).

I'm looking for executive assistant/ administrative specialist/ customer support position in an ambitious company with a customer-oriented approach and cool product/service.
Remote position are preferable.
I am a goal-oriented long runner, highly empathetic and easygoing.
Clear yet challenging goals, friendly atmosphere, customers-oriented approach, a small team (maybe in a big company), ambitious project, or super user-friendly service. 
I’m open for relocation (Europe) or remote work. 
Cheers.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


Passionate about the intersection of technology and finance, I am a motivated and adjustable enthusiast with a foundation in crypto sales, customer support, and front-end development. With a background of in crypto sales, I have developed an understanding of the industry and its rapidly evolving landscape, but more importantly valuable experience in sales and strong basics of human commercial relations required in this line of work.

In addition to my sales expertise, I have also sharpened my customer support skills, providing exceptional assistance to clients and resolving their queries promptly and efficiently. I take pride in my ability to communicate complex concepts in a clear and brief manner, ensuring customer satisfaction and fostering long-term relationships.

Furthermore, my knowledge and proficiency in front-end technologies, including HTML, JavaScript, React, CSS, and Microsoft Office Word, empower me to create engaging and user-friendly web experiences. I have successfully attended Front End courses, further augmenting my skill set and enabling me to design intuitive interfaces that captivate users.

I am a results-oriented professional who thrives in dynamic environments and enjoys collaborating with cross-functional teams. With a strong work ethic and a passion for continuous learning, I am constantly seeking opportunities to expand my knowledge and contribute to innovative projects.

But most importantly, you'll find me enthusiastic about embracing new challenges and expanding my skill set, and I am eager to delve into new areas where my passion for technology and dedication to continuous growth can thrive.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper

Fixed SAP system called P32 (BI system), helped to change ServiceNow platform to make it more user friendly
Passionate and detail-oriented student working towards obtaining a BA in Computer Science.  Trained in conflict resolution and communication. Eager to provide top-notch customer services. Previous 6-month internship experience in a Customer Representative role at a tech department of LEGO company.
I hope to find some good remote work
Position: Customer Support
Category: Support
Experience: 0 years | English: intermediate

Completed courses:
• Photo retouching course, Skvot, 11.2021 - 12.2021
• Graphic design course, Projector, 07.2022 - 10.2022
Peninsula, Dnipro, 11.2018 - 02.2022

• Creating jewelry products.
• Present promote and sell products.
• Assembly and packaging of orders.
• Customer support (Instagram, calls).
• Checking the availability of materials and purchasing.
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


PERSONAL SUMMARY
Looking for a position of a support representative and an opportunity to join a fast-growing company. Eager to contribute to its success and further develop personal and professional skills.
PROFESSIONAL EXPERIENCE
Customer Support Representative, Kyiv — January 2017 - February 2019
• Resolving different types of issues via e-mails, chats, and calls 
• Answering incoming customer calls and messages
• Using company policies to resolve issues 
• Communicating with members of other teams (Sales, SEO, IT, and management) 
Academic Writer, Freelance — September 2015 - January 2016
Writing academic papers for English-speaking students
LANGUAGES
English - fluent; French - fluent (DALF diploma - Diplôme approfondi de langue française - level C1); Ukrainian - native; Russian - fluent.
Personal and Professional Skills
• Working with software: Zendesk (Zopim), X-Lite Softphone, 
• Strong communication skills (written and spoken) and problem resolution experience (working with complex cases and disputes)
• Knowledge of MS Word and Google Docs
• Experience working as a Team Lead (on a shift basis)
• Experience working night shifts
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


Pinata Farms | April 2021 - May 2022
Worked as a video editor/customer support in a product company.
Responsibilities:
- Video editing (with an internal tool);
- Moderating chats with users and answering users ' questions about how the app works;
- Moderating the app's content according to the app's guidelines;
- Searching for content and analyzing trends that would be interesting for users;
- Writing tags for videos and sorting videos according to a specific categories; 
- Writing descriptions of categories;
- Giving feedback on the app's performance and reporting bugs;
- Transferring users' complaints to development team;
In addition, worked as a manager for other editors from my team.
Position: Customer Support
Category: Support
Experience: 3 years | English: upper


presentations of a company
compiling meeting notes/summary and reporting to a manager
placing property rent ads
receiving of phone calls and processing clients’ inquiries
planning of meetings
showing of residential real estate
signing of rental agreements
supporting long-term clients
Position: Customer Support
Category: Support
Experience: 0.5 years | English: upper

In my previous position - 25 signed import contracts, and more than 90 export shipments.
Prior to that, I was also a personal assistant to the head of the company, which I believe allowed me to develop skills such as organization and proactivity. Here again - communication with all departments and sales teams. Also, I was successfully working as an export-import manager more than a year before the war in Ukraine. 

Currently, I work as an office administrator for Polish Company and at the same time - for another company as - Customer Representative Specialist. That are two different jobs, but I manage my time very well to combine two of them.  

I still see myself now in non-technical areas - recruiting and/or sales, also - project management, and now I want to continue with support due to the fact that such work will understand the demands of customers in the market and, of course, the style of work with such requests. In the future, this will allow me to choose the right direction and move on.
I am interested to grow as a Customer Support Specialist and already have a great experience. 
I plan to move to Germany (Nuremberg) so I will be happy to take even an office job.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


- Processing of incoming requests from customers
- Creating a friendly atmosphere when working with clients
- Communicating with clients using a client-oriented approach in solving issues and ensuring their satisfaction
- Providing services in the following areas:
*Airline inquiries (selection and purchase of airline tickets, making up an air route, air information, adding additional services to the reservation, changes to the reservation)
* Visa services
* Tourist transport
* Compilation of individual travel routes
* Selection and reservation of tourist accommodation
* Compilation and selection of places of interest, excursions, restaurants
- Data entry into CRM, other online tools and cloud platforms
- Keeping records of customer interactions, transactions, comments and complaints
Position: Customer Support
Category: Support
Experience: 9 years | English: intermediate

Computer skills:

Confident PC user: Microsoft Windows, Microsoft Word, Microsoft Excel, Google calendar, Google sheets Google docs, internet, e-mail

Professional and other skills:

Website development on Tilda (1 year of experience)
Beginner, currently using

Portrait photographer (3 years of experience)
Advanced, currently using.

Personal qualities: responsibility, decency, sociability, attentiveness, punctuality, accuracy, I learn quickly, no bad habits, desire to work, and develop.

Marital status: Not married, no children.

Hobbies: self-development, photography, psychology, traveling, music.
Project manager, assistant (remote work)
from 03.2020 to the present time (9 months)
Mentors Today, Kyiv (Publishing organization of modern mentors)

Mentors Today is a publisher currently supporting Rami Blackt's projects: Online Course in Vedic Astrology, and Online Course in Eastern Psychology.

My responsibilities include:

• maintenance and preparation of notes for students of the course
• extracts from educational materials
• preparation and uploading of materials to the GetCourse platform
• creation of webinar rooms for live broadcasts on the Pruffme platform
• assistance to the project designer, creation of banners for the platform
• issuance of diplomas at the end of the course

Customer Support Specialist
from 08.2016 to 03.2020 (3 years 7 months)
TOV "I-Travels", Kyiv (Busfor is a leading online service for searching and buying tickets for intercity and international buses)

• providing consulting services to existing and potential clients of the company by e-mail and phone
• online support, assistance to clients when working with the site
• correspondence with the company's clients in the chat
• work with complaints and wishes
• work in night shifts


Contact center operator
from 10.2015 to 08.2016 (10 months)
Data Call, Vinnytsia (Communications)

• receiving incoming calls;
• providing consulting services to existing and potential clients of the bank by telephone;
• work with client complaints and wishes;
• making appointments for bank clients.


Account Manager
from 11.2014 to 04.2015 (5 months)
TOV Telesystems of Ukraine, Kyiv (sphere of communications)

• consulting clients on the company's services
• sale of company services
• conclusion of contracts
• visiting objects


Public Relations Manager
from 08.2013 to 11.2014 (1 year 3 months)
TOV "Call center service", Kyiv (financial sphere of investments)

• consulting clients on the company's services
• active sales with investments
• work for results
• work with a cold base
• drawing up a report at the end of the working day and at the end of the month
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


Project Manager (call-center)
During 4 years of work in the company I held the positions of sales manager, supervisor, analyst and project manager.

Data analysts operator + Team Lead (IT-company)
Duties:
Consolidate data on customer applications.
Management of the team and the workflow, reporting on the working process and control of a quality.
Working with tickets and clients, help to solve requests for customers. Have an opportunity to grown up as a specialist, be a part of the team and improve my management skills.
Position: Customer Support
Category: Support
Experience: 9 years | English: upper


Provided outstanding customer service, managed a high volume of incoming calls, and effectively resolved customer inquiries.
Managed a team of operators and provided guidance and training to ensure high-quality service delivery.
Successfully resolved complex customer inquiries and complaints, achieving a customer satisfaction rate of 95%.Improved call center productivity by introducing new processes and procedures.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


Quality Assurance Manager
As a QA Manager, I have 4 months of experience evaluating and ensuring the quality of papers produced by freelancers. I proofread academic tasks from school to Ph.D. level, analyze clients’ feedback, and make fair judgments on freelancers' work. I am also responsible for managing the company's finances.

Customer Support Representative
As a Customer Service Representative with two years of experience, I have proven to be proficient in handling customer complaints, placing orders, estimating prices, and providing solutions that prioritize customer needs. I am attentive to details and can handle up to 5 clients simultaneously while always remaining on point.
Не розглядаю ФОП.
Position: Customer Support
Category: Other
Experience: 3 years | English: intermediate


Regional Manager Company "ISEI" 2019- for now
Responsibilities:
Analysis and control of KPI indicators, appearance of shops
Motivate teams to achieve great results Monitoring the performance of teams and motivating them to reach targets
Work with store staff: work schedules, sales technique, study of the product, etc Resolved conflict situations
Control over documentation on store, timely formation and sending applications, invoices Immediately addressing any lapses in compliance with corporate policies or local/national laws

Skills: 
Strong organizational skills
Flexibility and openness to change 1C
Solido
Docker
MS Office Google services
Position: Customer Support
Category: Support
Experience: 4 years | English: basic


Retail manager with experience in leadership and management, expertise in social media marketing, and a strong desire for continuous improvement in performance metrics!
Focused on a local job market as English is at the stage of improvement!
Fluent in Bulgarian, Ukrainian, Russian.
Position: Customer Support
Category: Support
Experience: 7 years | English: fluent


Sales agent specializing in IT sales. Experienced with all stages of sale cycle for dynamic IT projects. Strong background in sales and customer relations.

Skill Highlights

Fluent English speaker
Analytical mindset
Strong decision maker
Creative
Innovative
Customer-focused

Experience

Inside Sales Agent - 07.2021 - 11.2022 
Propertymate, Lviv  (A Home Selling Platform)

Being a connective point between a Customer who wants to buy a new construction home in USA and an Real Estate Agent
Sending and responding to emails
Making phone calls to potential Buyers, explaining about a product, gathering information to give them the best service
Solving day-to-day working challenges

Customer Support Representative - 02.2020 - 03.2021  WeRush, Lviv (Gaming Platform)

Maintain technical support for a Gaming Platform    customers
Responding to emails and chats
Promoting special products

Sales Agent - 02/2017 to 07/2019
Zoom Support, Lviv

Receive phone calls from customers
Maintain optimal workflow.
Selling applications

Sales Agent - 06/2016 to 01/2017
Optek, Lviv

Make phone calls to potential customers
Explain about company and its services
Maintain optimal workflow.
Selling services of a company
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


Sales and Support manager Depositphotos
 Online support via LiveChat (English, Russian, Ukrainian), answering emails via Roundcube and phone calls;
 Direct sales;
 Testing and reporting technical issues to members our IT team

Customer Support Specialist Plusservice
 Providing e-mail support via Zendesk ( working with inquires regarding memberships, cancellation, refunds and functions on the website);
 Gathering customer feedback to improve the service


I am a versatile and hardworking individual. 
I will gladly accept your generous job offers.
Position: Customer Support
Category: Support
Experience: 6 years | English: fluent


Sales Manager/ Client relations/ Customer Support
08.2015 - current
Armor Workshop, Kyiv (Medieval Armor Production)

The Armor Workshop produces and sells medieval armor to people all over the world. In this position I:

- Acted as the main contact for customers via email, chat, and in-person.
- Managed orders, supervised stock.
- Delivered great customer service skills and a commitment to customer satisfaction.
- Settled any customer disputes in a professional manner.
- Managed social media such as Instagram, Facebook.

Translator/ Interpreter/ Subtitler
08.2015 - current
Freelance (YouTube Channel)

- Provided translation services (written, in-person, subtitling).
- Created, edited, and added English subtitles to YouTube videos shot in Russian and Ukrainian.