lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Success Specialist
Category: Support
Experience: 4 years | English: pre


For the last 4 years I'm working at the one providing advertising and technology company which based on Ukraine.
I'm working as a Customer Success Specialist for a 2 years. Before I have been working as an Operation Manager and as an Account Manager for a 2 years in this company.
Company have crated and supporting several SaaS products such as DSP platform with our own SSP and DMP.

My main responsibilities are: 
- supporting clients, helping with new functional and troubleshooting complex customer's issues with platform
- tracking and analysis of all campaigns running on our platform to achieve the success of the advertising campaign
- providing onboarding for new clients
- tracking all active or non active advertisers
- document management such as invoices, contracts
- working with Jira system and tools like HelpDesk, Zendesk

Talking about my professional development I would like to become a Project Manager and now I'm interested in this direction
The most value is personal growth, friendly collective, strong and transparent values of the company, attitude to employees.

What I do not like to do is direct sales.
Position: Customer Success Specialist
Category: Support
Experience: 8 years | English: upper


I've worked in IT company as a Client Manager, I've dealt  with clients providing information on services, updating client information, and resolving problems with client accounts via emails, online chats, social nets, calls. Administrating of e-learning system and website, incl. webinars
Skills
Microsoft Office, CRM, Some of Project Management tools, Google products: Docs, Sheets, Form, Calendars. Bitrix products and others. I like to open new horizons
Customer Service and Coordination, Operation.
Seeking a new position where my experience, acquired skills, and educational background will allow me to become a part of a progressive company
I am not interested in working at night. No sales
Position: Customer Success Support Account Manager
Category: Sales
Experience: 11 years | English: fluent

I've conducted over 50 multi-national projects.
I've been working as a Project Manager in printing industry for the last 6 years and 2 years as Supporting Orders Specialist in production sphere.
During my working experience I was communicating with customers  and collaborating with our production team and other involved people on project issues. 
Mostly I was working with  African, Middle East Region and Europe.
Currently I'm looking for remote job (possibility of flexible schedule office/remote). Also I'm willing to work with peoples on projects that make their life easier and happier. I don't want to work in game, casino, betting, alcohol or tobacco industries.
Position: Customer Success & Support Manager
Category: Support
Experience: 3 years | English: fluent


Customer Success & Support manager dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication, identify customer's inquiries and deliver effective solutions.
Position: Customer Success (Support) Manager
Category: Support
Experience: 11 years | English: fluent

Experience working with Intercom, Slack,  Crisp, Confluence, Jira, Zendesk, Youtrack, Redmine, Hubspot, MS Office, Google Docs.
Providing technical support via live chat, email, ticket systems.
Hosting onboarding and demo calls via Google Hangout, Zoom.
Advanced written and verbal English skills.
Structuring and composing Help Center docs using Zendesk, Hubspot, Intercom and Crisp tools.
Efficiency in troubleshooting and solving issues reported by customers.
General knowledge about DNS, domain registry, FTP/SFTP, SSH, MySQL, hosting service operation.
I have been working as a Customer Success manager starting 2011 in several IT companies. My main purpose has always been to provide the best customer experience and support to the customers who come seeking for assistance, help these people to resolve the reported problems as soon as possible. 
Writing technical documentation and user guides is also a part of my job which I am really good at. I like explaining what needs to be done and guiding users through the process.
I want to find a stable team of professionals working hard to make their product the best on the market, reacting quickly to reported issues, and giving a great deal of attention to the best customer experience of their users/customers.
Position: Customer Success/Support Manager
Category: Support
Experience: 2 years | English: upper


A customer-centric and results-driven professional with 2 years of experience in Customer Success/Support Management. Experienced in building strong customer relationships, managing customer accounts, and providing customer service. Great communication and problem-solving skills.
Position: Customer Success/Support Manager
Category: Support
Experience: 2.5 years | English: upper


Customer Support Engineer (eToro project, FinTech)

-Responding to customer queries in a timely and accurate way via
live chats and emails
-Acknowledging and resolving customer complaints
-Handling cases on Tier1, Tier 2 and Tier 3
-Reporting and analyzing technical bags
-Dealing with KYC verification flow
-Coordination of work with other departments (KYC department,
IT specialists, Account managers)
-Following up with clients to ensure the problem is resolved
-Working with trading instument such as stocks, crypto, ETFs


Customer Support Representative B2C/B2B (SGG iGaming Industry)
-Providing customer support to the clients at SGG platform via email and online chat.
-Assisting B2B partners with inquiries related to the platform and
integration.
-Creating DFS tournaments or season tournaments for all kinds of sport
-Troubleshooting technical issues.
Communicate effectively with team members, QA, Development, Design and Product teams.
-Following up with clients to ensure the problem is resolved.
-Provide the necessary reporting to the managment.
-Updating knowledge base, creating internal process guides.
-Dealing with payments (manual transactions), EPG.
Position: Customer Success/Support Manager
Category: Support
Experience: 1.5 years | English: upper

I was responsible not only for communication but for negotiation too, and my biggest achievement is knowledge of how to deal with dissatisfaction and misunderstanding.
I have a 1.5+ years of experience in sales and business development, where I was responsible for communication with partners and customers. I have a great sense of occasion and people behavior so I want to improve my skills and use them for the development of the company working as a Client Success or Support manager.
I want to communicate and find the solutions for difficult situations. I don’t want to be involved in any sales processes, I want to try myself in Customer success or support management.
Position: Customer Success/Support Teamlead
Category: Support
Experience: 5 years | English: fluent

- Manage a team of four specialists, that operates educational content and product updates.
- Prepared and launched 20+ onboarding and engaging campaigns for new and current users, saving up to 25% of human efforts.
- Solved up to 200 advanced cases per month and improved product knowledge across the Sales department.
- Assisted users with how-to questions and setting up equipment, handling 30+ phone calls and 40+ chats per shift.
As a Customer Success Tech Touch Lead, I am responsible for all one-to-many communications within the product, creating and maintaining educational content for users and leads.
- Manage a team of four with all kinds of projects: Help Center, video content, onboarding and engagement campaigns, announcing new features, and all fulfilling social media with educational and how-to content.
- Conduct regular one-on-one meetings with team members, providing them with support and efficient feedback.
Improve sprint work processes and communication with other departments.
- Create and maintain onboarding and engagement campaigns and other types of content that deepen understanding and use of the product.

My previous position was Tech Touch Customer Success Manager, where I launched one-to-many campaigns for testing and paying users.
- Prepared and launched 20+ onboarding and engaging campaigns for new and current users. Saving 25% of human efforts, specifically phone calls and individual emails, replacing them with automatic notifications, where possible.
- Used Beamer, Intercom, and AppCues to notify users about new features in Ukrainian, Russian, and English languages.
- Collaborated with company departments — particularly with Product, Engineering, and Sales teams — to fully deliver news and feature updates.
- Used data to identify gaps and opportunities. Made sure that live campaigns were up-to-date and met the company's goals.

As the Implementation Specialist, my job was to get new users acquainted with the product and implement it in their day-to-day operations. At the same time, being a Support L2 Manager, I handled advanced cases and provided troubleshooting of issues that the first support level could not resolve.
- Handled 800+ incoming and outcoming calls per month and solved up to 200 advanced cases per month.
- Communicated with users, introducing them to the product and ensuring their requirements were met. Trained business owners and their employees to work with the product efficiently.
- Coordinated with sales managers to ensure user satisfaction.
Improved knowledge across the Sales department by identifying gaps or opportunities to improve it. Interacted between support and technical teams.
Currently looking for a role with more communications involved.
Position: Customer success team lead
Category: Other
Experience: 10 years | English: fluent

I'm really fast at learning new things, new industries. I see opportunities for business growth and how to reach it, furthermore patient enough to build the process so the growth is reached. I can lead a few big projects at a time and make sure they are successful
Manage and coach a team of Customer Success reps to develop 
customer success strategies and fulfill all aspects of their 
responsibilities to enable revenue retention and growth; including 
campaign set up, management, and optimization, troubleshooting technical issues, and partnering with multiple stakeholders
Provide regular updates to management on my team’s book of 
business; including team activities, risk of key accounts, and 
forecasted fulfillment
Conducted hiring, training, and onboarding of new personnel
Participate in Customer Success automation processes
Manage and supervise the Renewal Process to ensure timely renewals
Support customers with any mid-cycle contractual negotiations and billing queries
Safeguard and nurture key stakeholder relationships
Manage internal communications to enable high-quality value creation (support, onboarding, professional 
services, sales, product, marketing)
Help identify and work with my team on cross-sell and up-sell opportunities
Identify and mitigate churn risk
Serve as the voice of the customer and customer advocate to facilitate feedback and influence on Enestech
products and services
Provide early insight and adoption recommendations for new products and product features
Conduct training on Client Service to all teams who work directly with a customer
I'd like to work with English speaking market
Position: Customer Success Team Lead
Category: Support
Experience: 3 years | English: fluent

- Helped to increase the number of happy clients of graphic and web design services by 250%
- Helped to increase the clients’ loyalty to 85%
- Decreased the level of staff turnover
- Have built a strong team and expanded the staff by 50%
- Launched the second shift of designers
- Reworked the KPI system for the team
I am a devoted Design Team Lead with a 3-year hands-on Customer Success experience looking for a Customer Success Team Lead position.

Currently, I oversee a team of 10 people at a product company. My responsibilities also include the duties of a CS Manager in the European time zone. All in all, I have been in two Customer Success teams supporting clients of two product companies. The Proficient level of English is certified by Cambridge University. 

Being experienced in establishing strong long-lasting relations with clients and assisting the design production team to arrange their work in the most productive way, I have become not only an efficient mediator between clients and the design team but also a leader for the designers. 

Client-centred, result-driven, and responsible. Have a firm belief that any trouble can become a challenge. Moreover, there’s always a way to find a win-win solution.
A dynamic working environment. A possibility to build a powerful team and lead them to our common success. I'd like to become an asset to a company that shares the same values of trust, the highest quality level of everything we do, and a great attitude to work.
Position: Customer Success Team Lead
Category: Support
Experience: 6 years | English: fluent

I organized my work in the brand new VIP support department from scratch.
I have built very warm and trusting relationships with our VIPs.
Extended a lifetime of an average VIP in the project by 2 years as of now.
I’m currently working as a Senior Key Client Manager for an online game project which is a strategy with an active gameplay, synchronous PvP and competitive mechanics. I’m responsible for the following tasks:
-building a network with top-players’ community via communication in social networks, mail, messengers, Zendesk;
-solving technical issues in accounts;
-collecting base analytics;
-work with players’ logs;
-work with community of top-spenders;
-searching for solutions of non-standard clients’ requests;
-work with databases, CRM systems, Jira, Asana;
-compilation of a knowledge base for junior specialists;
-collecting feedback from customers and making reports on it;
-cooperation with dev. department, localization department, community department and others.
Last year I successfully completed advanced training courses at Netology and I would like to evolve further, take on more complex and interesting tasks. Looking for the new opportunities. 
Je parle français aussi :)
I would like to become a part of a fresh interesting project with a friendly team of professionals.
I’m very enthusiastic about building and being a part of a modern, devoid of any cliches support team.
Position: Customer Success Team Lead / Project Manager
Category: Support
Experience: 4 years | English: fluent

I worked in a multicultural environment, including abroad. Fluent English and exceptional presentation skills are my fortes. I've got solid knowledge of requirements elicitation and Agile software development. Among achievements I can distinguish high grades on performance reviews; always having progress reports accurate; successful CRM implementation; being a coach and a good buddy to junior colleagues.
Currently, I manage a community of tech-savvy like-minded people across different platforms whilst being a citizen developer (chat bots; live conversation flow set up, etc.). I've got a hands-on experience in email marketing campaigns and its performance tracking. I am skilled in educating people and presenting information which, if done well, is a prerequisite for acquiring new prospects and customers. Conducted more than 60 live demos of the platform and onboarded quite a number of new clients.

I used to manage a micro team of 4 people which included task allocation, one2one reviews, task performance tracking, etc. Supervised 4 tax projects simultaneously with a sharp focus on each individual case to ensure timely delivery.

Overall, I have 3,5 year experience (1+ year with web application and digital banking service).

Previously, I occupied the positions of Onboarding Specialist, Client Manager, Account Manager. Have successfully completed online courses on software development product management and Python Basics.
I expect at least 60% English-speaking environment. My high priority is to exploit my spoken English skills and cultivate healthy management where feedback is given on permanent basis, project goals are met because co-workers are engaged and motivated, and career opportunities are real, not just in a job advertisement.

I dislike any sales-related occupations or blockchain related but indulge in the intersection of management, client coordination, support and technologies.
Position: customer suport
Category: Support
Experience: 2 years | English: upper


I'm now working at Leoni plant. My every day work is to support our customers and suppliers concerning empties. As far as all finished goods must be packed in special empties, my task is to manage this process:t o prepare docs for crossing the border, to order a truck for pick up and get in contact with our suppliers. From time to time Imake inventories. Check and confirm invoices.
Position: Customer suport specialist
Category: Support
Experience: 1 years | English: upper


Waiter
MC Donalds
02.2018 – 04.2018
Surveyor
State land cadastre
06.2018 - 09.2018
Sales manager
WSG
10.2018 - 04.2019
Expert in tobacco products
JTI
04.2019 - 02.2020
Sales manager
WSG
02.2020 - 04.2021
Customer support specialist
Mindy-Support (Glovo)
05.2021 - to this day
Position: customer support
Category: Support
Experience: 11 years | English: intermediate


03.2011 - to the present time "Obriy American Express Global Business Travel"

Position: Hotel Reservation Manager/ Travel Consultant

• Work with corporate clients (communication with clients by mail and by phone);
• Travel - coordinator of corporate clients;
• Provision of quality information in full in accordance with the regulations;
• Processing of applications in accordance with the regulations related to individual business trips in Ukraine and abroad;
• Reservation of hotel rooms in Ukraine and abroad in reservation systems;
• Reservation of railway tickets, insurances, transfers;
• Invoicing;
• Work with suppliers;
• Work with 1 C and in office systems;
• Formation of an estimate for corporate trips
Position: customer support
Category: Support
Experience: 1 years | English: fluent


1,5 year experience as a warehouse logistic manager in EpicenterK company and 5 months experience as a dispatch  in Mitridat company, and 6 months experience as a dispatch in Myle transportation LLC so I have an experience with CRM systems and customer support activities, like everyday communication with a lot of people, helping them solve technical problems and proccesing of recieved information.
Position: customer support
Category: Support
Experience: 3 years | English: upper


2014-2015 ''EGI resources’’ (Indonesian holding) Kiev Assistant to the Head of the Board (remote position)
-translation

-assistance with international projects

-working with foreign delegations

-booking of tickets and hotels

-reporting

-create presentations, organize meetings 
2016-“Wizz-air” airlines Ukraine, Kiev Customer support agent
-resolve customer problems and complaints

-answer any questions a customer has

-take payments

-setup and resolve problems with customer accounts

-provide price information

2017 –2019 ‘’Rixos Land of Legends’’ Turkey, Kadriye Guest relation agent
-establishing contacts with guests
 
-booking tables and organizing special events

-maintaining a pleasant atmosphere in the team

-working with strategies to increase visitors

-full opening and closing procedure of the restaurant

2020-2022 “Amazing apps” IT - customer support (remote)

-respond to customer queries in a timely and accurate way via email or chat

-identify customer needs and help customers use specific features

-update our internal databases with information about technical issues and useful discussions with customers

-monitor customer complaints on social media and reach out to provide assistance

-share feature requests and effective work arounds with team members

-inform customers about new features and functionalities

-follow up with customers to ensure their technical issues are resolved

-gather customer feedback and share with our Product, Sales and Marketing teams

2021-2023 “Online divorce” service for
divorce in the USA
-customer support via chat and tickets
-assistance in resolving payment issues
-helping clients fill out divorce forms
Position: customer support
Category: Support
Experience: 2 years | English: fluent

I have ability to learn fast and achieve high results (2018 top performer in Kyiv  Webhelp office, high KPI's and Quality Assessments)
I am good at learning new things by myself (learned HTML, PHP, MySQL by myself and was able to create decent website), good at foreign languages. Able to learn new software fast (learned 3ds Max, SonyVegas etc.)
2y experience as Customer Service Representative in WebHelp Ukraine (Norwegian Air project) dealing with customer's enquires, English language - both phone line and chat. Ability to work night shifts.
Looking for a position of a Customer Support (Tech). I have a technical background (relevant education+ experience in website development), finished QA Engeniering course at GoIt and have 3 months practical experience as QA Engineer (startup - performed functional, exploratory, smoke, regression, sanity, performance, cross-browser testing; Testing of both desktop and mobile versions; Submitting bug reports to Jira)
I am looking for a place where I can grow and apply my knowledge, my skills and my efforts will be noticed and appreciated, looking for an inspired Team that will become my family for a long period of time.
Position: customer support
Category: Support
Experience: 3 years | English: fluent


-	3+ years of Customer Service Management experience.
-	Highly experienced in Administration procedures.
-	Advanced Customer Relations skills.
-	Perfect Communication skills.
Customer Service & Sales Manager -Feb 2018 – Present
•	developing individual offers for each group of clients based on their goals
•	developing, reviewing, and sending proposals for new opportunities; 
•	processing customer requests coming from different resources, obtaining clients feedbacks;
•	increasing awareness of client brands, products, and services; 
•	monitoring the health of the client relationship through proactive communication and regular check-ins;
•	developing, maintaining and implementing creative ways to deliver an exceptional client experience, working together with the Director of Studies;
•	resolve complex client problems or disputes in a professional manner; 
•	keeping accurate records of discussions or correspondence with customers; 
•	analyzing statistics or other data to determine the level of customer service organization is providing; 
•	coaching and support team members to help them meet departmental goals;
•	confirming all billing information is recorded and associated with client
Teacher training coordinator Feb 2020 – Present
• coordinate a range of activities for the teacher training program including teacher training courses, workshops, seminars, meetups, Annual Teacher Training Conference
• manage all administration for teacher training activities from planning and scheduling, writing posts and advertising teaching services via viber / telegram.
• creating and editing lending pages 
• implemented loyalty program, managing applications, payments, communications, ensuring and customer support and completing post-activity administration, creating certificates;
• work with the Head of Marketing department and Teacher Training Department to produce marketing information for website and publicity regarding dates and specific activities and ensuring timely and clear communications about the departments work both internally and externally