lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Quality control manager, team lead in gambling, trainee affiliate manager
Category: Support
Experience: 2 years | English: upper

Ended courses in Hillel school as QA
Started my work-way in 2012 as a hookah-maker in a restaurant, then my next job was a waiter in a coffee shop, after that, I was an administrator and a manager of a coffee shop.
In 2018 I decided to change my life and became an ESL teacher in Beijing, China.
After that, I worked in a dating agency as a translator and an administrator of a dating site for about 2,5 years.
As customer support, I worked in IT-company for 3 months in chats and emails. I left my job there and opened for myself gambling and started to work in First as an account manager. I lost my job on the 24th of February
I am looking for a job in gambling and want to evolve in it as much as I can
Position: Quality Control manual
Category: QA
Experience: 0 years | English: 


Manual testing: GUI testing, Functional testing, Exploratory Testing, Ad-Hoc, Acceptance testing, Regression Testing, etc
Skills of writing test cases.
Test Management on team level. I have experience as Team Lead
Good at Requirements Analysis
Worked with Scrum & Kanban 
Have basic knowledges of SQL
I like middle and big projects with interesting tasks. I like to work in a young and friendly team where everyone take responsibility for their duties.
Position: Quality control specialist
Category: Support
Experience: 5 years | English: fluent


- Quality control specialist: 
• Checking and evaluating the agents' work (UA and USA teams) (calls, email/chat correspondence) on the correct execution of the procedure, identifying the problem, provide with correct, full set of directions to solve the user's issue.
 • Cooperation with management to develop new quality control processes and procedures.
• Analyzing and reporting the user's complaints and feedback.
• Conducting 1 on 1 meeting to provide agents with spot feedback on their performance.

- Customer support: Incoming and outbound communication support. Resolve issues by applying established policies and procedures.
Handling customer inquiries over the phone, email, and live chat.

- Senior Claims Specialist: Working with refund requests from passengers, business correspondence, and phone communication with airlines.
   Analytical assessment and solution of each case, calculation and refund the amounts for passengers.
I’m interested in a long-term working relationship in a fast-growing company with strong corporate culture, values, and a friendly atmosphere. Carry out exciting and practical tasks, apply my experience and develop new skills. 
____
No night shifts
Position: Quality Control Specialist
Category: Scrum Master
Experience: 3 years | English: pre


Quality Control Specialist
09/2022 - Present, Baku, Azerbaijan
UAT Coordination; Process owner
Reporting any quality issues to supervisors for corrective action

Junior Quality Control Specialist
08/2021 - 08/2022, Baku, Azerbaijan
Planning and controlling the tests (effort, deadlines)
Reporting any quality issues to supervisors for corrective action

Customer Support Specialist
04/2021 - 08/2021, Baku, Azerbaijan
Prepare required reports (based on individual instructions of the head
of the department)
Contact some providers (within their authority) based on requests and
achieve a quick solution to the problem

Junior Customer Support Specialist
06/2020 - 03/2021, Baku, Azerbaijan
Receipt of incoming complaints, their processing and forwarding of
information to other relevant departments
Position: Quality Control Specialist (Customer Support)
Category: Support
Experience: 2 years | English: upper

- Constant improving existing regulations in customer support  realm
- Along with some fixed rules of evaluation I developed my own approach to evaluation each CS agent by analizing every particular situation from different angles, so it allows to determin vulnerabilities, eliminate them and subsequently improve customer support servise itself, thus eventualy we are step by step closer to reaching the best service
Control, evaluation, improving of customer support service, make it better using various tools and approaches
Position: Quality Control Specialist, Team Lead
Category: Support
Experience: 3 years | English: fluent


Service Desk Team Lead
Luxoft · Полный рабочий день
май 2021 г. - март 2022 г. · 11 мес.
Project was closed by the client for those who decided to stay in Ukraine with their families during the war.
Building Service Desk L1 team (12 FTE) from scratch: interviewing team members, providing vendors with the feedback, on-boarding and training them
Creating and maintaining knowledgebase
Reviewing existing documentation and setting-up internal escalation procedures, creating team`s SOP
Amending existing workflows on the CRM
Setting up KPIs and SLA for the team
Conducting monthly Quality Assurance with feedback sessions 
Being a mediator between stakeholders and the support agents making sure that all of the requirements are met on both sides and that all of the deliverables are provided in timely manner

SupportYourApp
Полный рабочий день · 2 г.
Team Lead
февр. 2021 г. - апр. 2021 г.

T2 Support Consultant
дек. 2019 г. - февр. 2021 г. · 1 г. 3 мес.дек. 
Kyiv
Assessing incidents (problems) and provide solutions for issues that cannot be handled by Tier 1;
Providing in-depth troubleshooting, technical analysis, and support from the back-end;
Escalation of the issues to Engineering Team;
Knowledge base update;
Training and supporting Tier 1 agents;
Request for change escalation to Product Team.Assessing incidents (problems) and provide solutions for issues that cannot be handled by Tier 1; Providing in-depth troubleshooting, technical analysis, and support from the back-end; Escalation of the issues to Engineering Team; Knowledge base update; Training and supporting Tier 1 agents; Request for change escalation to Product Team

T1 Support ConsultantT1 Support Consultant
май 2019 г. - нояб. 2019 г. · 7 мес.
Kyiv
Providing basic support & troubleshooting
Gathering user’s information & analyze the issue
Ticket creation & allocation to relevant teams
Escalation to Tier-2 Support
Position: Quality Control Team Lead
Category: Support
Experience: 4 years | English: fluent

Created and agreed legal and billing templates/shortcuts; Developed customer standards services and cliches;
Made a supportive atmosphere between Teams and led them to successful results;
Targeted and worked out the KPIs and deadlines;
Worked on Terms of Use, disclosures&disclaimers, legal and financial boards to prevent potential risks;
Improved and increased the base knowledge for teams and staff to meet the project's requirements and took responsibility for creating tests;
09.2019 - present
(Under NDA)
Senior Quality Control/Training Manager 
Responsibilities: set quality standards, customer-focused
approaches, one-on-one meetings with the team, regular quality improvement training, coach sessions, identifying and preventing burnouts;
Templates writing; Cliches for tickets/chats/calls lines, educational processes and project onboarding, KPI metrics, and Quality Rates; Mentored junior QC managers; Set junior QC onboardings, QC sessions, and rates standards; Set regular tests for knowledge base both for QC and Support Teams; Product Presentations; Settled employees' controversy and disputes; Conducting interviews, writing reports and reviews about the team, results and preparing reports and reviews for salary review meetings;

02.2019 - 09.2019
(Under NDA)
Senior Customer Support Representative
Responsibilities: represented the Project services to its
customers, supported its apps, and websites, working on templates and shortcuts;

02.2016 - 01.2019
Language School
English Teacher
Prepared students for international tests KET/PET/FCE/IELTS;
worked with Beginner-Advanced English level students; Managed individual and group lessons; Mentored new and unskilled teachers; Set educational processes for both teachers and students;
Looking for possibilities to apply communicative, customer-focused, and empathetic approaches and high-quality standards skills which could be set as a Business Target; Retain and make the lifetime value for customers' success on websites, apps, services, and stock exchanges;

Able to occupy both People Manager and Team Manager positions to support Team Spirit, work with burnouts, mentor and lead a potential team;
Position: Quality Control Team Lead
Category: Support
Experience: 5 years | English: fluent

In the position of the Head of QC department I have:

- Founded the Quality Control department in the Support StartUp project; 
- Created the Training&Onboarding system;
- Built the evaluation system for the Support Team from 0;
- Established the mentoring system that helped to raise the quality level of the Support Team.
- Built the Knowledge Base from 0 to 160+ articles for less than 4 months;
- Developed the system of flows for processing customers' requests in accordance with the business goals;
- Created the set of macros for serving the customers;
- Managed the work with 12 products at the same time.
I am an easy-going person, keen on helping people (no matter if it is a customer or a team member). I know what to do when everything is on fire and needed to be done here and now. I have good time-management and task-prioritization skills. The ability to think on a few steps forward is one of my strengths. 

My core responsibilities as Quality Control Team Lead are: 

- Set up the support service for companies from scratch (everything related to the Knowledge Base, Training&Onboarding of new Support Team); 
- Management of the QC Department - develop the strategy for growth and plan the workload; 
- Establish the development of the quality processes in 4 different Teams (20+ projects);  
- Work with apps of different orientations and create a system of articles, macros, and flow for the efficient support of the web'/apps' users, gathering everything into one Knowledge Base. The optimization of the information in the Knowledge Base;
- Communicate with the Product Teams of the supported projects and search for proper SLAs, retention strategies, communication style, etc.; 
- Search for solutions that may raise the quality level of the Support Team's work.


Senior Customer Support Representative:

- Served customers via tickets, chats, and calls, worked with a high workload;
- Experienced user of Zendesk and Zopim;
- Worked with the US/Australian/European markets;
- Helped users with poor knowledge of the Internet and technologies to perform the required actions on the website;
- Solved difficult issues of the customers in line with the company's needs and policies.

I work in the customer service area for more than 5 years. I've seen many times what kind of magic a good service can do and how it raises the loyalty of the clients. My main goal is to provide great support to every customer and be of help in understanding what the customer needs and why. Attention to detail and the ability to dig deep to get the needed information are my main helpers. I'm inspired to participate in new challenges. If you need a team player who can build the process from 0, you can count me in:)
Position: Quality Director/PMO Head
Category: Project Manager
Experience: 11 years | English: upper

12+ years’ experience in Quality
10 years' experience in Automotive
7+ years’ experience in QA\Process\Test management
Quality Department Management: Up to 10 projects, 50+ engineers. Resource Managemen, People Management, Project Panning, Execution, Tracking, 
Created Effective SW Test teams, Programs, Department structure 
Carier Development plans for staff 
Built QMS From scratch
Participated in Internal SMMI L2 self-assessment 
Intacs Certified ISO 15504 (ASPICE) provisional assessor since 2013
Quality Management, Quality director, Quality Management System Development and Maintenance,  ASPICE,  CMMI,  Test Management, Project/Program/Department Management, resource management,  people management,  pre-sale activities, process improvement, Process Establishment, strategic process model change,  PMO, Trainings, Consulting,
Quality oriented company, company willing to have a structured approach to process and product quality assurance.
Position: Quality Engineer
Category: QA
Experience: 2 years | English: upper


I have been working as QA specialist for almost 3 years and executing both manual and 
automation testing (Gherkin/Selenium IDE). Skilled in Xpath, HTML, CSS, Selenium IDE,
Selenium Webdriver (Java), Gherkin (Cucumber), HeidiSQL, PostreSQL, GitLab, GitHub,
Jenkins, Redmine, TestRail, Jira.
I have been managing a team of 8 QA specialists for almost two years. Along maintaining 
the quality of the product and the integrity of the team, my role consists of creating a 
bridge between the client and the team, being in charge of daily meetings and organizing 
the workload.
Position: Quality Engineer
Category: Support
Experience: 5 years | English: upper


Project responsibile, quality specialist, work with database in special ways, communication with customers (also abroad), project problems solving
Have a big motivation to move on with professional skills and want to get a good salary with my big responsibility, perspectives and motivation
Position: Quality Engineer
Category: Java
Experience: 2 years | English: fluent


QE specialist in Java. Test developer for features in Quarkus Java framework (the future of java web dev and microservices). Writing complex scenarios to cover integration testing of interconnected features of framework. 

This is very short bio that covers my main work routine, beside which infrastructure and automation setup is a sure thing.
Position: Quality Engineer
Category: Other
Experience: 8 years | English: upper


Qualified Integrated Management Systems Lead Auditor maintaining a comprehensive Quality Management System, performing process audits and surveillances on all disciplines involved in the projects and at the premises of contractors, subcontractors, suppliers, and vendors in Europe, the Middle East, and Azerbaijan. Strong technical background, as well as possessing an excellent intellectual approach to solving problems and developing Company business. Devised and implemented processes, procedures, management systems, and internal controls to strengthen operations, increase productivity and enhance customer satisfaction.
Position: Quality Engineer lead
Category: QA
Experience: 8 years | English: fluent


Working as senior quality engineer in Accenture Baltics Lithuania. Over all 9+ years of experience in Manual and automation testing on web application, mobile application and embedded application. Lead the QA team and manage the testing activities.
Position: Quality Lead
Category: Support
Experience: 5 years | English: fluent

Successfully completed Leadership Course.
I have experience working in different markets: USA, LatAm, and Lithuania.

Currently, I`m leading the QA function for a team of 22 Customer Support Representatives (CSRs), providing training, coaching & qualification. 

I am conducting transaction monitoring and audits to ensure that CSRs adhere to internal and/or external QA requirements, and delivering visualized reports to business partners, based on data analysis.

Previously, I worked in CSR position, troubleshooting and solving customer inquiries.

Also, I have had a considerable experience as a Health Care Coordinator, controlling home health aide visits and scheduling them. Also maintained regular communication with hospitals, adult daycare centers, rehab centers, and patients' relatives, ensuring seamless coordination of care and addressing any concerns.

Throughout my work career, I used the following tools: Asana, Click-up, Monday, Jira, Confluence, Miro, Zendesk, VoiceIP, Slack, and of course Google Docs Editors (Sheets, Slides, Forms, Docs).
I don`t accept offers with ru language in requirements, please don`t even bother.
Position: Quality Management System Specialist
Category: Data Analyst
Experience: 1 years | English: upper

- result oriented (almost all my projects were approved some of them were implemented. More than 5 big projects of modernisation management/accounting apps)
- try to follow usability pathways (developed more than 5 technical task with a collaboration of Accountant and IT departments. You know it's not too easy to work both )
- innovative (made and led 3 sources for employees. Reading books and its implementation in real)
- SMART goals setter
- fast learning
I'm an Analyst and Accountant with more than 10 years experience. 
I've worked in Banks, Back Office(Wheelset Plant), in Government(Taxes, VAT) in the Hospitality area(Hilton Kyiv).
I penchant for work with numbers, arrays and for optimization of business processes (also usability) in which I've been involved.
I have communication skills and wish to write in Python.

Skills: Excel, Access, PowerPoint, Prezi, АВВУУ Fine Reader, Photoshop, SQL Server, Python, BPMN, Tableau, Google docs,   Far, Liga, 1C, Redmine, ODB(Banks).

Ich kann auch ein bisschen Deutsch sprechen. Ich studierte es in Berlin
Small team or big project - can be both
Outsourcing or Product - can be both
Processes or new technologies - can be both
What is important - interesting projects with growth opportunity
What exactly you do NOT want to do - work all day without people communications.
Position: Quality manager
Category: Sales
Experience: 1 years | English: intermediate


Quality Assurance Control manager
GLB A
financial services
1 year 1 month
01.2021 — 02.2022
Achievement:
Evaluation of calls of Sales team agents (qualitative analysis of Hotline calls and providing feedback to employees);
Providing feedback to agents;
Updating the internal policies 
of the sales team in connection with changes in the product, marketing, and billing.
Work with CRM
Preparation of daily, weekly, monthly reports (Word, Excel)
Control of indicators of all employees
Work control according to scripts
Writing detailed analyzes of the manager's work at the request of the Team Leader
Development of evaluation systems and improvement of agents' work
Position: Quality Manager
Category: Project Manager
Experience: 0 years | English: 

Make processes efficient (read business profitable), products quality brilliant (customers dedicated), and world better (stakeholders happier).
Quality Systems, Product Development Life Cycle Management, Design Control, Process Auditing and Improvement, ISO Certification, Team Leadership.
Let good things happen.
Position: Quality manager, Customer Support Manager
Category: Support
Experience: 3 years | English: upper


Administrative assistant - used Microsoft programme
Worked in the hotel as a guest service agent for 1 year 
Programme used - Opera PMS
Bolt -CS agent for 6 months
Bolt - CS Team Lead more than 1 year
Programmes used -Trello, Confluence, slack,google sheets.
Worked in projects such as quality improvement, Outsourcing and In house team processes alignment,
KB articles analysis, Decreasing of market CCPO and so on.
I would like to improve team engagement and make them more involved to the projects globally on which i am working on now, also market processes and also time management ( which on the stage of getting better , but a lot of work still should be done) - work in progress.
Position: Quality Review Team Lead
Category: Data Analyst
Experience: 1 years | English: intermediate

- Created from scratch ManOps reports using Power BI, Excel and Power Automate with KPI (speed, quality) and average performance data such as quantity and diversity.
- Wrote JSON parsing script using Python with GUI (Tkinter, Tabulate). It`s main purpose is to clear raw JSON data from excess data such as bbox, confidence etc. and present it in more readable view (with table drawing)
Currently work in US Loan Processing service, i`m quality assurance team leader (4 persons). Primary work is ManOps (15-20 people based on project needs) training, knowledge transfers (usually on Skype or Teams), gathering quality data and creating reports on a monthly basis (Power BI) such as personal ManOps performance, overall project key points, optimizing work processes (deep research in US tax and earnings documents). I work with Microsoft Excel (pivot tables, automated statistics using formulas), Power Automate, Power BI, Power Query, basic knowledge of SQL and Grafana, Confluence (created ManOps knowledge base), Trello, SharePoint, OneNote, Stream. Looking for Junior Data Analyst and want to develop my skills in SQL-based tasks, work with data visualisation and other data analysis related tasks. I can handle simple data processing tasks using Python (Pandas, NumPy, Requests).
Position: Quant/Blockchain/ML Researcher
Category: Data Science
Experience: 3 years | English: fluent

Won multiple national-level competitions in mathematics and economics during high school and university.

Built profitable MEV bots on Ethereum (stablecoin arbitrage, liquidations, etc).
Stack Python/C++/SQL/Solidity; strong applied math and economics background.

2.5 years as quantitative developer at financial product company, with tasks ranging from research and modelling to model implementation and deployment.

1 year as Python developer at music tech company focusing on building data pipelines.

Multiple projects in different areas of scientific computing and development, including algorithmic trading, machine learning, robotics, numerical algorithms, game theory.
Remote research/dev position, primarily in DeFi or Game Theory. Research-oriented ML positions in other domains might also be of interest.
Position: Quant Developer / Data Analyst
Category: Data Science
Experience: 11 years | English: fluent


Experience in FinTech Domain (Risk Management (Banking) – Corp, SME, Retail)
Financial & economic analysis (statistical approach)
Portfolio analysis & reporting
PM & BA experience (requirements for IT)
Data mining & analysis (Oracle, MSSQL, Postgres, web scraping)
Modelling & Forecasting (incl. Machine learning algorithms for Regression, Classification, Clustering, Time Series)
Score Card development / Scoring workflow
Visualization and Presentation
Position: Quantitative Analyst / Data Analyst / Python junior developer
Category: Data Science
Experience: 7 years | English: intermediate


- Quantitative analyst with 7 years of experience in research using Python;
- Development, implementation and testing of trading algorithms, technical and fundamental analysis;
- Statistical analysis of financial data;
- Backtesting strategy and portfolio behavior using stocks, futures, options market data;
- Mathematical, statistical, financial modeling and analysis;
- Developing and maintaining software solutions with Python for internal company needs;
- Diligent, responsible, team work oriented;
Position: Quantitative Analyst / Data Scientist
Category: Data Science
Experience: 7 years | English: upper

Worked for the Hedge Fund as a Quantitative Analyst, developed trading strategies for futures markets.
Developed web-based trading service for crypto-currency markets: developed, tested and deployed trading strategies; user interface and usability concepts.
Designed and developed several projects for Forex trading and Betting.
Data Science + Quantitative Analyst + Deep Learning
Experience with Python Data Science stack: SciKit-Learn, TensorFlow, Keras, Pandas...
Experience with trading packages: Quantlib, Zipline, Catalyst.
Looking for Data Scientist / Machine Learning specialist / quantitative analyst position
Interested in computer-vision projects.
Also interested in Algorithmic Trading (HF Trading).