lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support representative
Category: Support
Experience: 3 years | English: fluent

For 3 years of work I achieved success in working with “hard clients”, participated in answering questions about refunds \ chargebacks. Achieved a high level of multitasking, got better understanding of the processes of creating, maintaining and testing software. In terms of technical skills, I mastered AMO CRM, Liveagent (chat platform), Word, Trello. At the basic level I know Excel, Photoshop. Always tend to learn something new as the knowledge and implementation of it on practice is a moving force in the world.
The job was connected with providing assistance to the clients all over the world via online chat (used Liveagent platform)\email\via phone call. I did help out people with issues with the software and services that the company provided, purchase\order issues, performed simple manual test tasks and wrote bug reports if such was found during the tests. Currently looking for a job, seek to achieve new skills and knowledge in the software\web testing (QA) I learn HTML by myself, plan to start learning CSS+ Javascript in the future.
Don't want to have to deal with night shifts at all
Position: Customer support representative
Category: Support
Experience: 0 years | English: upper


This is my first job encounter and my first attempt to find a job in customer support. I completed 2 years at Kyiv-Mohyla Academy, specializing in Germanic (English) philology, so my English is pretty fluent. 
I'm looking forward to expanding my knowledge and gaining new experience.
I am looking for a great start in customer support, and would like to gain my first real experience in this field.
Position: Customer support representative
Category: Support
Experience: 0 years | English: upper

My greatest achievement as a customer support manager is handling more than 10 chats at the same time and yet giving amazing service for each client!  Also more than a year of working in customer support, I have acquired such traits as: multitasking, attention to detail, customer focus and empathy. In my opinion, these qualities are the most important for the support manager. I also have a big experiance of speaking with english-speaking customers, so spoken English is my another achivment.
Translator (Sep 2018 - Present)
Frelance, Kyiv
- I do written translations of English and Chinese texts into
Ukrainian and vice versa, do texts editing, and check texts for
errors.
- I have experience of simultaneous translation. (interpretation at
exibitions of Chinese goods in Kyiv).

Tutor (Sep 2018 - Present)
Freelance, Remote
- English turor
- Chinese tutor for kids

Customer support representative/billing
specialist (Feb 2021 - Jun 2021)
«Ant-Capitel», Kyiv
This position was related to the medical field. My responsibilities
included:
- communication with clients of the company and processing of
their requests;
- communication with medical insurance companies and solving
all problems that may arise;
- maintenance of reporting and documentation.

Customer support representative (Sep 2021 - May 2022)
NDA, Remote
This was a position in an IT company that had a bias towards the
foreign market. My main tasks included:
- Work with CRM (Customer Care Management) system;
- Provided superior customer through three channels:
incoming/outgoing calls, chats and emails;
- Maintenance of basic reporting.
My greatest expectation is to find a job in a company that cares about its employees and is interested in their development. I have a thirst for learning and am ready to learn something new, I hope to find a company that can support me in moving in a new direction. 


Not interested in vacancies in dating and gambling.
Position: Customer support representative
Category: Support
Experience: 1 years | English: fluent

Salary increase on the previous position.
Tutor - English lessons
JUN 2019 – JAN 2020
English language training for student’s exams preparation 

Fresh Shop - Barista
FEB 2021 –  OCT 2021
Work as a cashier and  barista, conversations in English with foreign customers

Show4me - Customer support manager
NOV 2021 - FEB 2022
Answering emails, calls, working with CRM system, problem solving.
I would be pleased to have an opportunity to help people through the customer support service.
I do not want to make cold callings or to work as a sell manager.
Position: Customer support representative
Category: Support
Experience: 4 years | English: upper


With 4,5 years of experience in customer support and management positions I’ve gained needed skills in teamwork, managing customer support team, creating knowledge bases, macros and FAQs, serving different clients, and building long-term relationships with them.

I’m interested in work with a new project to build a CS line or work hard to improve current line in an old project.

More info about my experience you can find in CV or we can just talk.
Position: Customer support representative
Category: Support
Experience: 0.5 years | English: upper


Worked as a customer support agent and a sales agent at "Wentrum", which specialises in academic consulting. My responsibilities were communicating with English-speaking customers from all around the world via chat, email, phone and the CRM system. My work there continued for 2 month, but then I was laid off due to the fact that they only needed sales agents, not a QAT member. Now I am looking for a position where I would apply my knowledge to practice.
Position: Customer support representative
Category: Support
Experience: 1.5 years | English: upper

I have a basic understanding of Polish and  Spanish languages, an average knowledge of German and knowledge of English at the upper intermediate level.

During the entire period of work, I developed excellent communication skills, empathy and understanding of the client's needs, I know how to find an individual approach to each client.
Work experience: 6 months in the field of Gambling and 1,5 years in the field of Dating as a customer support representative

Education: bachelor's degree in English and German philology and translation

My main duties at work were: 

- communication with clients from Europe, North and South America and Africa, who speak English, Spanish, Portuguese, German, Polish and French, 

- help with managing subscriptions and navigating sites/apps, 

- working with payments and their refunds

Worked in chats and tickets in Zendesk and Omnidesk.
I prefer to work with chats and tickets, do not consider working with calls
Position: Customer support representative
Category: Support
Experience: 1.5 years | English: upper


Work experience in the e-commerce company (online store of industrial products) on the US market. 

Resolved customer inquiries such as product information, delivery issues, warranties, payment terms.
Experience with CRM systems.

Communicated with factories and distributors and customers via e-mail and phone calls regarding products specifications and common pre-order issues.

Provided superior customer service via e-mail, live-chats and phone. Handled the most complicated cases in order to satisfy customers needs.

Improved the general procedure of requests processing by implementation speeding up tips.

Looking for a remote work on a decent interesting project in ethically acceptable sphere.
Not ready to work in the night (after 17:00 EST in US, 00:00 Kyiv time)
Position: Customer support representative
Category: Support
Experience: 4 years | English: upper


Сustomer support representative with 4 + years of experience in the IT-sphere.

- Working with US and UK clients;
- Highly experienced with Zendesk, MySQL databases, Jira, Transunion;
- Skilled in analyzing customer data;
 - Solving payment issues, refunds;
 - Reporting bugs to the development team;
 - weekly team meetings;

Language knowledge:  
English - C1
Italian - A2
German - A2

clear verbal & written communication skills;
thinking outside the box;
people-focused;
detail-oriented;
I want to avoid calls
Position: Customer Support representative
Category: Support
Experience: 3 years | English: fluent

Internship on the project “MasterDynamix” (July 2022)
Sonic Auto Transportation (2021 – present)
Sales representative and customer support representative
Auction Export (2019 – 2021)
Sales representative and customer support representative
Smart + (2017-2019)
Content writer and customer support representative
Currently working as a customer support representative. However, I will be happy to try something new and be a part of your team. Please feel free to contact me in any convenient way for you. Have a great day!
Position: Customer Support representative
Category: Support
Experience: 2 years | English: fluent


**Helpware | Payment specialist**
*September 2021 - present*

-  Communicate with the European payment providers: Mangopay, Adyen, etc.
-  Provide documents of successful payment such as refunds or payouts to clients.
-  Conduct guidelines and suggestions to 70+ agents in different cases. 
-  Investigate of problems related to payments.
-  Creating weekly and monthly activity reports.

**Helpware | Customer support representative**
*August 2020 - September 2021*

- Work in ticket-system
- Acknowledge and resolve customer complaints
- Focus on increasing quality assessment
- Follow communication procedures, guidelines, and policies

**Mindy team | Support agent**
*September 2019 - March 2020*

- Provide proper solutions to customer issues within reasonable time limits.
- Handle customer requests through live chat and emails.
- Work in MS Office applications, including Word, Excel, Powerpoint.
Position: Customer Support representative
Category: Support
Experience: 2 years | English: fluent

Successful communication with existing and Intending clients.
Promoting the interest and growth of the organization.
Good team playing to ensure success.
I work with Booknaija places (an online platform that provides information about places of interest across the nation of Nigeria), serving as a customer service representative saddled with the responsibility of reaching out to potential clients to build a business relationship and also sustain existing customers through proper follow-up plans.  If given the opportunity to work with the organization, I will give my very best to foster the growth of the organization and the attainment of her goal.
A good and conducive work environment
Availability of necessary informations and materials to enhance better productivity
Position: Customer Support representative
Category: Support
Experience: 2 years | English: upper


Working in customer support for two years, I have acquired significant English language skills. Here are some of them:

Verbal Communication: I have developed my verbal communication skills in English, including clarity, expressiveness, and the ability to effectively convey information to customers.
Written Communication: I am proficient in creating professional, clear, and polite emails and messages in English. I have experience in crafting responses to emails and messages through chat.
Listening and Understanding: I am capable of understanding spoken English, including customer narratives and inquiries. I can identify key information and extract necessary data to address issues.
Terminology Usage: I have mastered specialized terminology related to customer support, enabling me to effectively communicate with customers and understand their problems.
Problem Solving: I have honed my English language skills in searching for and providing solutions to customer issues. I can provide clear instructions and recommendations for addressing technical or procedural queries.
These skills acquired in customer support work can be valuable in future careers where English proficiency is essential for effective communication.
Position: Customer  Support Representative
Category: Support
Experience: 1 years | English: upper


I am a senior manager of the support department focused on casinos.  My duties include checking the work of managers on chats and tickets.  checking the project for the presence of chargebacks, casino complaints and other others cases.  I have the ability to work on such CRM systems as Livechat, Helpdesk and Omnidesk.  I know how to work with the back office from SoftSwiss and Jira.
Position: Customer Support Representative
Category: Support
Experience: 6 years | English: fluent


01.2016 - 03.2016
SkyCall
Customer Support Representative(English)
Interacting with customers via text message and incoming/outgoing calls;
Handling complaints and providing assistance to customers regarding order procedures;
03.2016 - 10.2016
SkyCall 
Team Leader
- Providing training and assistance to the team;
- Tracking performance and providing relevantfeedback to increase team productivity;
- Monitoring and reflecting performance of the team in daily reports;
02.2017 - 07.2019
Livingston ResearchGroup 
Customer Support Representative(English)
- Interacting with customers via text message interface and email;
- Advising customers on placing order procedures;
- Providing assistance with the web interface;
- Handling issues and complaints;
10.2019 - 12.2021
Cyren 
Middle Web Analyst
- analysing and researching the detection data;
- improving the performance of the service, providing information and analysis service for - - 
- internal customers;
- monitoring spam trends, preventing spam attacks using CYREN tools;
01.2022 - 06.2022
Intelligo 
Research Analyst
- conducting comprehensive individual and company background checks;
- performing due diligence, auditing and risk intelligence analysis;
- conducting pre-investment and pre-hiring background checks;
05.2023 - current
Giggster.com
- Interacting with customers via text message and incoming/outgoing calls;
- Providing assistance with the web interface;
- Handling issues and complaints;
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper


08.2021 - 03.2023 - Sales&Customer Support Manager в First Cambridge Centre, hybrid, Kyiv

Key responsibilities: 
- communicate with new clients and hot leads, provide consutation via phone, email, social media
- conduct negotiations and business correspondence
- test clients in order to find out their level of English
- help with choosing an English course
- technical and customer support all the way
- draw up contracts with individuals and legal entities, maintain the necessary - - documentation
- resolve conflicts
- monitor clients' payments in Finmap 
- usage of Zoho CRM, Microsoft Office, G-Suite, Zoom, Discord
I would like to try myself in Recruitment too:)
Position: Customer Support Representative
Category: Support
Experience: 0 years | English: upper

- efficient personnel management
- quick solution to the problem
- proven ability to establish and maintain relationship with clients
- capable to identify and solve customer’s problem
-stress resistance
- high-impact night shifts
- accurate workflow control
1. Administrator 
I improved my communication and organization skills, developed ability to manage time and competently consult
2. Waitress
Having regular contact with people, I learned how to meet guest needs, to resolve conflicts and to be balanced even in a stressful situation
3. Bartender/Administrator
I gained an enjoyable experience as a restaurant manager, practicing my leader's skills, ability to organize people and work process.
I’m looking for interesting and promising work to obtain new skills and improve my own ones. Will be happy to join your professional and friendly team!
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: fluent

Qualifications:

- Bachelor's and Master's degrees;
- Management tools: JIRA, Confluence;
- Experience with Zendesk;
- Experience with Tableau;
- Fluent and confident PC user;
- Experience with CRM systems;
- English - Advanced
  German - Upper-Intermediate.
1. Customer Support Representative (iGaming, apps, gambling) 
- Communication with users via live chat, emails, calls;
- Resolving quality and payment issues;
- Reporting bugs and reproducing them;
- Reporting issues to the tech team.

2. Team Lead:
- Posting updates, and information regarding issues;
- Cooperating with other departments to provide support for company employees;
- Assessing reports, monitoring calls, and analyzing vendor relationships.
- Quality control of the work of a support department. 
- Handling disputes, and chargebacks.

3. Quality Control
- Analysis of interactions between Customer Support Specialists and clients (emails, chats, calls) according to the standards
- Providing feedback to Customer Support Specialists
- Preparation of regular reports on the quality indicators of Customer Support Specialists
- Regular updating of the knowledge base

4. Technical support in fintech.
Position: Customer Support Representative
Category: Support
Experience: 2.5 years | English: upper

Certificates:
2019 – QATestLab ″The Fundamentals of Software Testing″
2019 – SoloLearn ″SQL Fundamentals″
2017 – Cisco Network Academy ″IT Essentials″
1. Customer Support Representative / Team Lead Assistant: 
technical support for the company's customers in chats and tickets;
training and evaluating staff;
oversee internal processes and procedures to ensure quality;
creation knowledge bases, internal documentation and other instructions for staff and customers.

2. Front-End Developer:
mobile apps developing;
websites developing.
Personal and career grows, difficult and interesting projects.
Position: Customer Support Representative
Category: Support
Experience: 4 years | English: upper

1. Introduced system automation that helped reduce the backlog;
2. Constantly occupy the first places in the ranking of agents among the quantity and quality. 
3. Wrote articles for the Help Center that help users solve problems on their own.
1. Providing prompt, courteous, and effective omnichannel customer support (emails, live chat);
2. Seeking resolutions to customers' queries and issues whilst actively striving to achieve a "one correct answer" across all channels; 
3. Following customer service standards, communication policies, and procedures;
4. Handling major incidents and the most complicated requests, reporting bugs via Jira.
Expect multitasking interesting work, where I can apply all my skills to help clients.
Position: Customer Support Representative
Category: Support
Experience: 1.5 years | English: upper


1. Working as a sales manager in an American auto parts store that sells a wide range of products.

 At first, I worked as a customer service representative.  I helped solve problems with existing orders or product selection.  My main responsibilities were to identify customer needs, clarify information, research each problem and provide solutions or alternatives.  Communication was through e-mails and chats. Average number of processed tickets per hour: 16.

 After the first month of work, I moved to the position of sales manager, who helped customers place orders.  I found the necessary spare parts, presented them to the client, worked through objections, upsold products and created leads.  

Most of the communication took place through online chats.  Average number of processed chats per hour: 25

2. Working in an American medical company as a call center operator.  
Duties included:
 - Making outgoing calls to clinic patients to confirm their presence at the appointment at the scheduled time
 - Answering to the client's questions
 - Rescheduling the patiens if necessary
 - Verification of the insurances for an appointment with a doctor
 - Make additional calls regarding "no-show" cases.

 Communication was through phone calls.  The average number of calls per hour is 30.
Position: Customer Support Representative
Category: Support
Experience: 1 years | English: intermediate


2016-2017, coffee shops "EspressoHolic"
2017-2018, coffee shop "TAKAVA"
2019, "BlackBerry" coffee shop
Manager:
1.Staff recruitment and training
2.Work with the iiko/poster system
3.Setting up the management system
4.Strategic sales planning
5.Organization of events
6.Partial management and control of social networks


Parimatch Ukraine, 2018-2019
Customer Support Representative:
1.Processing incoming requests from customers (chats, emails, calls)
2.Solving requests and problems, building customer loyalty
3.Work with CRM
4.Adherence to communication procedures, instructions and company policies regarding incoming and outgoing calls.
5. Ability to work efficiently both independently and with a team.
Графік роботи без нічних змін
Position: Customer Support Representative
Category: Support
Experience: 2 years | English: fluent


2+ years of customer support experience, including technical support
Had mentoring and team-leading experience
Had experience with various helpdesk and CRM systems 
Advanced English level
Currently located in Romania
Position: Customer Support Representative
Category: Support
Experience: 2.5 years | English: fluent


2 years of Customer Support experience in iGaming and Fintech fields. English level - C1.

1 year in gambling. Tasks:
Resolving customer complaints, managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.
Managed to write emails and well-structured messages to resolve customers' requests and complaints, and to attract more users.
Live chats and tickets handling. Mentoring newbies in the Support dep.

1 year in fintech. Tasks: 
Dealing with users’ queries via live chats and tickets (Freshdesk).
Familiar with Jira, Confluence, HelpDesk.
Working in big team, communicating with other departments on the users’ requests.
Managed competing deadlines with efficiency.
Creating bug reports and bank statements with the user's transactions history. 
Expanding the Support templates base.
Position: Customer Support Representative
Category: Support
Experience: 6 years | English: fluent

- Building customer support processes from scratch;
- Getting multiple "MVP of the team" awards;
- Onboarding and mentoring new agents;
- Taking quality control over tickets;
- Strong soft skills that cool down the ardor of the most furious players.
5+ years experience in Customer Support, mostly in the gaming industry. 

Worked with AAA projects: 
- **Fortnite** *(Epic Games)*;
- **Black Desert** *(Pearl Abyss)*;
- **Century: Age of Ashes** *(Playwing)*;
- **State of Survival** *(FunPlus).*

Also, experienced in gambling and betting. 

I know Jira, Confluence, Zendesk, Helpshift, DeskPro, Intercom and, other tools to comfortably integrate into any project and provide the best support possible!
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: upper


Almost 3 years of experience in support, quick to learn everything I need to do my job, work well both in a team in the office and remotely at home, good writing and communication skills in English. I also have basic Q&A skills
I'm not interested in active sales, cold calls and this kind of work.
Position: Customer Support Representative
Category: Support
Experience: 3 years | English: upper


As a customer service professional with almost 3 years of experience, I have a proven track record of delivering exceptional service to customers.
Maintained a strike rate of 5% or lower for several consecutive months, exceeding the company benchmark of 20%.
Received a lot of monthly awards, such as the highest conversion rate per shift, or the highest amount of paid orders per shift/month.
Worked with the company's own CRM.