lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Consultant | Team Lead
Category: Support
Experience: 2.5 years | English: fluent


Thank you for taking your time to review my profile! I am eager to share my professional experience with you. 

Throughout my career, I have worked in various roles, including teaching, content writing, and customer service consulting. Currently, I am working as a Customer Service Team Lead, where I have gained valuable skills in managing a team, improving their skills through training and feedback, and overseeing project documentation. 

Please find below more detailed information about my experience.

As a customer support consultant, I do the following:
- Provide excellent customer support for technical and fintech projects via chats, calls, and emails;
-Demonstrate exceptional multitasking skills by successfully managing several projects simultaneously;
-thrive under pressure, and I am able to work fast to meet tight deadlines.

As a Team Lead, my responsibilities include organizing training sessions for new team members and conducting training sessions for current teammates to enhance their skills. I serve as the primary point of contact between the client and the team, ensuring efficient communication and coordination. I am also responsible for developing team schedules, conducting daily and monthly QA reports, and providing constructive feedback to foster the professional development of team members. Additionally, I am in charge of creating and updating project documentation, ensuring seamless communication and collaboration between the team and clients.
Position: Customer support coordinator
Category: Support
Experience: 1.5 years | English: fluent


Started working in an outsource company in 2021, September, as a customer support representative, got promoted few times and gained new skills. 
Provided exceptional customer service to clients, handling inquiries and resolving complaints.
Met and exceeded key performance metrics, including customer satisfaction, resolution time, and call quality.
Managed a portfolio of client accounts, providing excellent customer service and ensuring their needs were met.
Designed and delivered training programs for customer support representatives. 
Develop and implement training programs for new and existing staff to improve overall performance.
Position: Customer Support CRM manager
Category: Support
Experience: 1.5 years | English: intermediate


Sep2015 – Apr2017	Support hot line manager/Customer support representative	RGK Call-center	Consulting clients on settlement accounts
Calculations and accruals
Maintaining CRM accounts
Consultation on general issues of company services
Client support via email 
	Poltava Ukraine

Aug2018 – Nov 2020	Activity host/Cruise staff	Royal Caribbean International cruise line	Game-shows host
Karaoke host
Dance shows porformer 
Crowd control
	Miami/Nasau USA
Dec 2020 – Apr 2021	Sales manager	Mastercall		Kiev Ukraine
May 2021 – Feb 2022	CRM Manager	White eagle	Responsibility in customer support
Handling the software that makes those interactions possible
Implementing and maintaining the software to training employees and ensuring everyone uses it as they should
Managing private information on the account by request from the agent or from the client
Daily and weekly reports (call reports / agent results report / deal amount reports)
Client support via email	Kiev Ukraine
Position: Customer support/crypto platform specialist
Category: Support
Experience: 5 years | English: fluent


CRYPTO PLATFROM SPECIALIST
ACX International | 2022-Present

Ensuring customer satisfaction & replying
to day-to-day customer requests
Communicating clearly and concisely:
writing clear and well-structured
documentation on service tickets and
follow up to ensure resolution
Be involved in support escalations as
required to ensure timely resolution
according to SLAs on technical products
Identifying and escalating bugs and
technical issues to engineering team

TECHNICAL SUPPORT SUPERVISOR IN
LOGISTIC DEPARTMENT
Coca-Cola HBCA | 2020-2022

Ensuring efficient execution of daily
responsibilities of team
Delegating tasks ensuring customer
satisfaction
Preparing schedules
Monitoring performance and initiating
action to strengthen results
Building routes for the technicians
Setting and tracking KPIs
Conducting market research to find the
best services to meet the business needs
Opening purchase requests in SAP and
following up further actions

BUSINESS DEVELOPMENT
MANAGER
Evrius LLC, Kyiv (Ukraine) | 2020-2021

Searching and attracting new partners
Working with new and current
partners in order to optimize and
increase efficiency
Conducting daily communication and
support for partners
Introducing project updates based on
feedbacks from partners
Meeting deadlines, weekly, monthly
and quarterly KPI’s

MODERATOR/ONLINE SUPPORT
MANAGER
Alternative Creative Network LLC |
2019-2020

Managing the banned user process,
and track and remove previously
banned users
Maintaining the moderation guidelines
and ensure they are up to date
Providing guidance for problems and
questions
Handling customer requests, questions,
and complaints on a variety of support
channels
Resolving technical support tickets
trough LiveChat
Position: Customer support | CS QA agent
Category: Support
Experience: 4 years | English: fluent

- Created manuals on soft skills, empathy, leading and rapport which are still in use.
- Coached agents in a manner which enchanced their self-confidence, knowledge and thus performance.
- Raised a well-skilled, motivated and passionate team leader who curently runs GatwickConnects CS.
CS Expirience 
- Aviacontact (Kiwi CS) Nov. 2015 — Mar. 2017
Made my way from an ordinary CS agent to the position of a senior less than in 6 month.
- Aviacontact (Kiwi QA) Mar. 2017 — Feb. 2018
Due to relocation to QA worked as assessor pro for Kiwi.com Booking dep. Later on due to an opening took charge of CS quality assessment and agents' coaching.
- Aviacontact (GatwickConnects) Feb. 2018 — Nov. 2018
In 1,5 month after the relocation gained TM’s position in CS of GatwickConnects project. Performed as a CS agent, assessed quality of my subordinates, coached active agents and tutored newbies
- Along with my direct responsibilities I creacted manuals to improve performance of CS agents
- Programms we worked with: Zendesk, Intercom, HelpDesk

Additional expirience and skills
- For more than 15 years I have been working in the services sector and communticated with clients (beauty retail, makeup&styling, art-direction, tutoring)
- I also have a solid background knowledge on health/beauty/self-care, psychology, travelling, literature, fashion&art.

Goals
- I'd like to gain position of CS QA. Alternatively I'd go CS or Complaint dep. agent (email&chats preferably) with an option to enchance, change or create working processes.
I am looking for the project that will allow me to grow. And also — to contribute my knowledge, skills and expirience for making CS better in all things that matter. 

My perfect match is a project that deals with self-care and development, health&beauty, travelling or education.

Yet I'd like to avoid working with phone calls and on night shifts. This will keep my mental health and energy up, so I can be much more efficient when working with email/chats/tickets/etc. during the day.
Position: Customer support/Customer care
Category: Support
Experience: 2.5 years | English: fluent

I know that I had a bond with some loyal customers from my previous work. I always feel empathetic towards them and I want to help them as much as I can.
My main accomplishments are:
- a lot of customers were satisfied with the service I provided and left positive feedback
- I helped to solve 500+ complicated cases
- I trained 10+ new people to work in the company
- I wrote FAQ and Help guidelines for some of our products as well as some support guidelines based on incoming inquiry analysis
- I detected a chain of fraud accounts by noticing similarities in user profiles
Previously, I worked as a customer support specialist in a marketing company for over 2 years. I quit my job due to personal reasons (I was a university graduate at that time). 
My main responsibilities were :
-to consult customers about the service via phone, Zendesk, emails, CRM 
-to help them set up accounts, choose plans/features, 
-supervise their accounts and orders, help to solve any issues they could have in compliance with our company's policies.
-to participate in B2B and B2C negotiations on behalf of the company
 I was also promoted to supervise my junior colleagues, having worked a year and a half (these were additional responsibilities,not a new position)
I love helping others and I love problem-solving aspect of the job. 

Currently I am learning technical support fundamentals as my background is not technical
I want to find a company with great corporate culture, a company that will provide opportunities for professional growth and a friendly team I will work with.

P.S. I am not into sales and cold calling.

Thank you for looking at my profile.
Position: Customer Support, Customer Care
Category: Support
Experience: 0.5 years | English: upper

Increased demand for the use of crypto projects such as Essentia and Defiyield, due to shilling on social networks and a marketing campaign on YouTube.

Successful management and development of own Discord's shilling group.

Creative ideas were generated for site development, which were implemented by the developers. 

Rapid introduction of new employees into the workflow.
I have working experience on two crypto projects called Essentia and Defiyield. 

The first one is an universal platform that manages all crypto things. For example, this project is available for staking, farming, deployment of Super/Mars nodes for accumulating tokens, as well as it has an application (crypto wallet) with which you can manage more than 750 integrated tokens and coins, including the most popular. I was responsible for carrying out shilling (distribution of the project) on social networks (telegram, twitter, discord), as well as engaged in a marketing campaign, namely the involvement of YouTuber influencers to advertise that project. Also, there is little experience of moderating chat in Telegram.

The second project is in the same area of Decentralized Finance. There is already a portfolio of crypto assets where you can track your investments, ratio of your profits/losses, statistics, etc. Moreover, there is a dashboard that shows the accumulated amount of various tokens kept in liquidity pools, you can check your own transaction history (namely their approval), you can use a tool for quick verification of smart contracts of other projects. In that case I have experience in shilling, managing and controlling my own group, creating and maintaining documentation for the workers, carrying out online meetings, interviews and introducing a new person to the work process.

There is also a modest experience of solving tickets in Freshdesk, in a company called M2E. M2E has developed its own product, namely an extension for the Magento eCommerce platform. This product served as a link between the platform to multiple marketplaces such as eBay, Amazon, Walmart.

At the moment, I have a great desire to work in the support department, because I see myself in this field and I want to gain experience for a perspective path of development.
I expect a collective friendly atmosphere, projects on interesting topics (crypto, web-hosting or just something related to IT) and invaluable knowledge in the field of customer support. 

I would not like to execute call services (I would prefer live chat, mail tickets or something like that) and do not want to deal with direct programming in any form.
Position: Customer Support/Customer Care
Category: Support
Experience: 3 years | English: fluent


I have acquired a well-rounded and strong base for customer service over the past 3 years. Now I am currently bolstering my expertise in providing technical support in a renowned US Company. I have 2 years of work experience once as a customer support agent where I excelled and became a quality assurance manager for my team. As of the moment, I am a support technician with the following duties of updating, troubleshooting, patching, monitoring, administration, backing up, upgrading, and offering everyday support of IT infrastructure. With a good command of the English language and strong customer support experience, I will be fitting perfectly in areas where these skills will be most useful.
Position: Customer support, customer care, assistant
Category: Support
Experience: 7 years | English: upper


2013-2014	School for foreign languages “Elite Gold”

2014-2015   	The volunteer projects “Fenster zu Deutschland“ (Window on Germany) and Window on America
Cooperation with the Germans within the project.  Preparation of presentations while working and conducting lessons.


2015-2016	School for foreign languages “Yes”
Teaching English mostly


2017-2023	German affiliated company “Anton Ohlert”
Sales Director’s Assistant and Customer Support:  
Responsibilities:
-	Customer support when the customer had a problem:
•	Direct communication with the customer via messengers, email and phone
•	Specification of the customer’s problem
•	Forwarding the specified customer’s problem to the corresponding department and specialists 
•	Assisting the customer till the problem is solved

-	Handling customer’s request for production lines, units and spare parts, that means:
•	Specification of the request with a customer and preparing a complete technical task
•	Translation of the request into English/German, forwarding to the corresponding company
•	Receiving the offer, translation of the offer into Ukrainian, russian.
•	Work with contracts when the customer was ready to buy the equipment
-	Responsible for the correspondence of the director in 2 languages, in English mostly
-	Interpretation during negotiations in the meetings
-	Hotel booking, communication with the manufacturers of the equipment, with project managers from Europe, technical departments, provision of the office with everything necessary
Position: Customer support / Customer care / Customer Service Representative / Client Relation Officer
Category: Support
Experience: 2.5 years | English: fluent

As dynamic as my discipline is, it has modeled me to work in a challenging environment, where I can put all my effort, using all my potentials, to achieve Organization's goal, to seek a position where I can acquire and use relevant skill and experience dynamically to attain higher levels of competence, contribute to the growth of my organization and the society at large. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Always motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator.
Actively provided timely, attentive, upbeat service to a customers
 Made sure customer's needs are met in a manner that reflects positively on the company
and business
 Handled complaints, processed orders, and provided information about the
organization's products and services
 Provided appropriate solutions and alternatives within the time limits
 Do follow up to ensure resolution
 Kept records of customer interactions, process customer accounts and file documents
 Answered customer telephone calls promptly and improved on-hold wait times.
 Provided support to customers, meeting demands of fast-paced call center
environments.
 Built customer rapport by providing friendly, genuine service, increasing customer
retention by 85%.
 Employed active listening and product expertise to successfully resolve inbound queries.
 Resolved customer issues effectively, using strong interpersonal skills and conflict
resolution techniques.
 Handled customer complaints, providing appropriate solutions to guarantee positive
outcomes.
 Assisted customers with varying questions using product knowledge and service
expertise.
Work closely with the success and development departments to identify the roots of potential problems
and develop solutions that are sustainable and effective.
helping users with issues like not working website, helping customers with step by step instructions how to set up the payment.
helping customers with technical issues such as not working website, not ability to change some technical features.
resolving customer problems via e-mail
verifying account information.
providing assistance with placement of orders or refunds.
Position: customer support/customer care manager/quality control manager in customer support/training manager
Category: Support
Experience: 3 years | English: upper


Almost 3 years of experience in iGaming/Gambling/Betting industry. 1 year and 7 months of experience in total in customer support, 1 year of experience as quality control manager in customer support and 2 months of experience as a troubleshooter in brand&communications and marketing department. Have skills to solve customer's negative reviews and complaints in a timely and professional manner. Want to further develop in this industry.
Position: Customer Support/ Customer Care Specialist
Category: Support
Experience: 6 years | English: fluent

My strong client focus and verbal skills have helped me achieve a customer satisfaction rating of 95%+ as a tour guide, and get an unprecedented amount of positive reviews with client testimonials (100+ in just 12 months), which contributed greatly to the company’s public image.
I aspire to join your team as Customer Support (Customer Care) specialist. I believe that my communication skills, customer-centric mindset, and  management background make me a strong candidate for this position..

Having worked in industries that require a lot of face-to-face communication with customers - from real estate brokerage to guiding tours (groups of up to 45 people) - I never shy away from picking up a phone and calling a person directly, joining a video conference or engaging in a text chat.
I’m highly motivated to join your team as a Customer Support specialist and would be glad to help you build a great product with stellar customer support.
Position: Customer support/ Customer Care Specialist/ Account Manager
Category: Support
Experience: 2 years | English: upper

English
Portuguese
Ukrainian
Russian
Chat support 
Customer consultations by phone
Customer support (full cycle)
Work with databases
Problem-solving
Improvement of support standards, scripts
Work in a team
CRM work

In my future position, I want to receive the opportunity to develop, improve my skills, and learn from the best.

I always strive to become better, take constructive criticism well and improve my skills. I am a person who learns very quickly and adapts to any conditions. Sow, I really want to become part of a powerful team in which I can grow professionally and gain experience.

Furthermore, I am looking for an account manager job remotely, because I currently live in Portugal. In the last two years before the war, I had experience in communication with clients at work, provided consultations in writing and over the phone. I have been working remotely since before the pandemic, so time management is my everything.
Only day shifts
I'm looking for a long-term job
Position: Customer Support, Customer Care, Success Representative
Category: Support
Experience: 4 years | English: upper

Took Iryna Derhachova's course about customer care in 2018 
"Customer service skills"
Customer support 
Djinni
may 2021 - present time
Responsibilities:

Customer support 
EnglishDom 
june 2018  – aprile 2021 (2,9 y)
Dnipro, Ukraine
Responsibilities:
- training new Ukrainian/Russian and native tutors and supporting during their works;
- supporting students from the start till the end of their study program;
- controlling the quality of the education;
- training new support managers.
I want to work at the product company and have a career path in the future
Position: Customer Support, Customer Experience, Customer Service, Customer Onboarding,
Category: Support
Experience: 10 years | English: fluent


Led and managed a team of over 60 e-mail, call center, social media, and live agents, both remote 
and on-site dispersed across 5 states in Nigeria into delivering quality customer experience for about 
12,000 retail customers with over hundreds of thousands of subscriptions, setting up and always 
exceeding daily, weekly and monthly KPIs and customer success goals. The success led to a reduction 
in the routine support load for the Agents, an increase in the productivity of my team members, and 
a switch to the adoption of self-service, and other digital customer support channels by the 
customers.
 Research on customer success, implementing surveys and feedback strategies, analyzing customer 
insights on BI and CRM platforms which led to new customer success and advocacy strategies such 
as the quarterly loyalty programs, refer-a-friend program, and promotions that increased monthly
net promoter score, and other customer satisfaction indices and even a 20 percent organic increase 
in retail customers within 2 months of assuming my latest role.
 Monitor and Collaborate with other teams such as marketing, sales, and billing team on customer 
success processes and ensure standardization in customer engagement via the development of
standardized internal policies(SOPs), response templates, customer success playbooks, and a 
uniform company-wide customer journey map.
Position: customer support /customer service representative
Category: Support
Experience: 3 years | English: fluent


I am a Biotech graduate with substantial experience in computer technology, operational management, customer support representative, telemarketing, and Virtual assistant 
I have experience working with Zendesk, Fresh chat, Fresh Desk, chatbots, Convoso. I specialize in delivering quality services with the utmost respect for strict deadlines and high expectations. 
I provide creative and detailed administrative, customer service. I promptly respond to general inquiries from customers/users, fellow team members, and clients via chats, e-mail/tickets, and calls to improve customer satisfaction through an expert resolution of conflict, issues, and concerns.  
I have been working for the last 3 years in the customer service industry with different companies performing different roles.
I currently work as a general support agent (customer service representative) for MWRlife, my role involves responding to clients via live chat and emails to help resolve any issues or complaints.
I have also worked as a customer support agent/ telemarketer for my previous company in the areas of medicare, life insurance, and final expense. I have been able to help the company using my communication skills in the area of lead generation by speaking to prospective clients to help them make better decisions and find the best-suited policy for the client's needs.
I am looking to work in a team that encourages growth and learning with a welcoming atmosphere.