lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer/Technical Support
Category: Other
Experience: 0 years | English: intermediate

9 years experience in trade area, 4 of it  Support Windows,Android, mcOS.
9 years experience in trade area, 4 of it support Windows, Android, mcOS
I wanna teach something new in IT area and improve English. I learn quickly and work hard. From the fact that I work a lot, I learn quickly
To sell
Position: Customer/Technical Support
Category: Support
Experience: 1 years | English: fluent

- Providing service to clients from more then 50 countries;
- Resolving up to 30-40 active cases per day;
- Working on 3 different time schedules with extended work hours
- Accomplished customer support professional (1 year of experience);
- Strong background in English language (Bachelor's degree);
- Extensive experience in CRM database usage;
- Polite service conduct and great conflict resolution skills;
- Experience using several chat solutions;

With a knack for quickly grasping technical aspects and being agile, I am highly dependable in delivering excellent customer service. My sincerity and politeness are key attributes, combined with ability to work both in team and on my own.
Position: Customer/Technical Support
Category: Support
Experience: 3 years | English: pre

Key achievements
Performed manual testing of the application running on iOS and Android handheld devices
Reviewed more than 50 user interfaces for functionality and adherence to design guidelines and technical specifications
Executed testing functionality of the system (more than 30 updates)
Performed manual tests on 15 client software projects
Decreased developer workload by 15% due to the improvement of QA processes

Skills
1. Experience in manual testing according to product requirements
2. Creation of the QA documentation: Checklists, Test Cases, and Bug reports
3. Basic knowledge of HTML/CSS
4. Cross-browser and cross-platform testing 
5. Understanding of software development principles, basics testing process, and quality assurance proc
6. Understanding client-server architecture (HTTP)
7. Basic knowledge SQL
Analyzing software requirements
Developing test plans and test cases
Performing manual, cross-browser and cross-platform testing
Creating test documentation: test case, checklist, bug report
Registration and verification bugs using the bug-tracking process
Collaboration with developers to build a deep understanding of features and architecture prior to testing
Creating recommendations for product improvement according to testing results
Position: Customer/Technical Support
Category: Support
Experience: 4 years | English: fluent

How would I describe the last position I held?

Customer support agent in payments solution field
Successfully assist customers with questions or issues arised
WinCHM
As a Customer Support Representative I gave customers information about products and services via email/chat/or any other messenger.
In  case if a question or an issue was quite technical or something that cannot be resolved on the spot, then it was addressed to the right internal team and followed up to make sure the necessary actions were taken to resolve it.
I'm looking for Customer Support/Care agent open position.  
Willing to interact with customers and to provide information in response to inquiries about products and services and to handle and resolve complaints. 
No night shifts if possible.
Position: Customer/Technical Support
Category: Support
Experience: 3 years | English: upper


As a project manager, I held more than 200 events in Ukraine (also abroad) for International clients (Gaming, Agrochemical companies, Pharmaceutical companies, Healthcare companies, European Commission, Eurasian Economic Union, etc.), served more than 30 European football delegations (high level) in Ukraine. 

Involved in the full cycle of the project: searching for a client / sales process / budgeting / negotiation / contract / communication with the client (order changes, forecast, assistance in optimizing services, last moment changes, problem solving) / project execution / team & suppliers coordination) / project closure.

Experience working on multiple projects simultaneously.

I have really strong communication and organizational skills - I can hear the client/team, help to find the best solution, provide my strong support, maintain good relations with customers, and help to solve a problem. 

The real Team player. Taking responsibility for a decision is one of my strengths.
Position: Customer/Technical Support
Category: Support
Experience: 3 years | English: fluent

Able to the Ghana Revenue Authority to achieve its target where I won the best worker in the Sub office. Also with my contribution I was able to get more customers for the Dormaa Hotel where I was to work.
Advanced or upper intermediate English (both verbal and written).
Fast learner and flexible for changes.
- Able to understand clients' issues, questions and figure out the best fit solution.
- Capable of working under pressure and handling clients with negative attitude
BOOK KEEPING AND ACCOUNTING CLERK.
During my appointment as Account Clerk at College of Health And Well Being Kintampo. I assist the Accountant in updating student financial records using accepted Accounting software and also update the Internal Generated Cash Book to the determine the account balances at the end of every month.
Also my attachment with Wamfie Rural Bank Limited, I worked with the Accountant to compile the list of defaulted Customers and call them to alert them of their liabilities. Also in charge of updating customers records by using the Temenos 24(T24) software.
Serves at the front desk to verbally interact with the bank customers to know their problem and help them solve them. Assist Bank Customers to fill all necessary documents when needed.
 My job appointment with Ghana Revenue Authority as a Nation Builder Corp(NABCO) trainee was to go the field to interact with various taxpayers to mobilize revenue to national development. I compile and update tax positions of all taxpayers. I phone call taxpayers and remind to file the tax returns when ever the time is due.
RECEPTIONIST
My job appointment as a receptionist at Dormaa Hotel  was to receive calls from clients and make reservations for them.
To utilize my knowledge, skills and experience with the intention of securing a professional career with opportunity for challenges and career advancement while gaining knowledge of new skills and expertise.
Position: Customer/Technical Support
Category: Support
Experience: 8 years | English: upper


Call Center Agent:
- Call acceptance of a white variety of projects. Processing the matter of concern depending on the project's needs.
- Ticket processing (handling complaints, compensation, order acceptance, technical support).

Technical Support Agent:
- Troubleshooting software-related issues on Windows, macOS, iOS, Android.
- Providing technical support for company's software

Looking forward to growing into more technical related projects.
Position: Customer/Technical Support
Category: Support
Experience: 2 years | English: fluent


Customer support representative
Trackensure inc
As a customer support representative, I was responsible for handling questions, comments and complaints regarding technical issues of mobile application
My duties included responding to customer queries in a timely and accurate way, via phone or email. Also I used to analyze and report product malfunctions (for example, by testing new features of product) And last, but not least, I had experience of assisting in training junior customer support representatives.
Customer support team lead
Trackensure inc
Basically, I am in charge of leading, training and developing customer support team (4 members) to extend individual skills and achieve overall objectives.  Moreover, I deal with escalated issues and unique or complex requests from customers.
Position: Customer/Technical Support
Category: Support
Experience: 2 years | English: fluent

During my work as a customer support specialist, my team and I were able to consistently achieve a customer satisfaction rating of 95% or higher through our prompt and effective resolution of customer inquiries and concerns. Additionally, I implemented a new training program for new hires that resulted in a 20% decrease in onboarding time and a 10% increase in first-call resolution rates. These achievements not only improved our team's performance metrics but also contributed to our customers' overall satisfaction and loyalty.
Customer Support Specialist at LYDIA
-Completed projects: Helped customers troubleshoot technical issues with the software and provided solutions via email and phone. Conducted product demos for potential customers and provided training to new users.

-Technologies and tools used: Zendesk, Salesforce, Google Suite, Zoom, and the company's software.

-Current role: As a member of the support team, I assist customers with any issues they encounter while using the software. I also collaborate with the product team to suggest improvements based on customer feedback.

-Areas for improvement: I would like to improve my communication skills to ensure that I'm delivering clear and concise instructions to customers. I also want to develop my technical knowledge to better understand the software and its underlying code.

Technical Support Specialist at DGH Recruitment
-Completed projects: Provided technical support to customers for various hardware and software products. Resolved technical issues through phone and email support, and remotely accessed customer devices to troubleshoot problems.

-Technologies and tools used: Jira, Slack, Zoom, Salesforce, and the company's products.

-Current role: As a technical support engineer, I'm responsible for resolving customer issues related to our products. I also work with the product team to identify and report any bugs or issues that need to be addressed.

-Areas for improvement: I would like to expand my knowledge of the company's product offerings to better assist customers with any technical issues they may face. Additionally, I want to develop my communication skills to provide better explanations of technical concepts to non-technical customers.
As for right now I would like to get better as a Customer Support Specialist, I really want to work with startups/ big company/project where people do care about their work.
Position: Customer/Technical Support
Category: Support
Experience: 3 years | English: upper


Customer/Technical Support
“BlueChip”
   03.23 – 07.23
- Worked in the Ukrainian company which was aimed at the foreign markets
- Provide omni-channel support on the 4 different projects (via email, chat)
 -Working with the clients’ transactions, documents and technical issues
 -Interacted with different departments to solve more complex issues
 -Systems monitoring and technical issues troubleshooting
 -Control of timely elimination of conflict situations 

Customer Support Representative
 “SupportYourApp”
   02.21 – 09.22
 -Cooperating with an international IT company
 -Provide omni-channel support (via email, chat)
 -Working with clients' documents

Customer/Technical Support
 “Uklon”
   07.18 – 11.19
 -Customer feedback through phone, e-mails, chats 
 -Manage complaints, provide proper solutions and options
 -Giving required support, efficiently and effectively and in accordance with priority
 -Handling multiple chats simultaneously
 -Escalate unresolved problems
Position: Customer/Technical Support
Category: Support
Experience: 7 years | English: upper

Many positive reviews on Trustpilot from customers about me and the company
Experienced Customer Service Agent with 6+ years in the industry. Skilled in multi-tasking, problem-solving and communication. Proven track record of providing an excellent customer experience. One important thing that I learned during 7 years in this field that also helped me to stay in it is that the customer, no matter who they are, always deserves one thing - respect. From respect comes all the rest.

MotoCMS.com (Product Company) 2016 - to this day:

Duties:
- tech support for a website builder via help desk, chats, emails and phone calls
- project manager role, helping the clients build a site according to their technical task (communication between the client and the developers)
- quality assurance role (quality control of tickets of other technical support employees)
- sales experience (targeted sales environment, hot sales)

Currently only have Tech Support & Sales duties in the company.

Looking for a new product company where I can bring value with my existing skills and learn some more along the way.
I hope to find:
- performance and salary review, bonuses
- less bureaucracy and micromanagement
- a friendly team where I can bring value

Optional:
- medical insurance
Position: Customer/Technical Support
Category: Support
Experience: 4 years | English: fluent

Extremely motivated to constantly develop my skills and grow professionally. Team player, have great communication and leadership skills. Detail-oriented, resistant to stressful situations.
- Experience in customer support for about 5 years;
- Helped new support agents with onboarding to the project;
- Experience in resolving dispute cases and dealing with "heavy" customers;
- Great communication and leadership skills;
- Experience in organizing and supervising the work of the team of customer support agents;
Long-term work, friendly team.
Ready to learn hard and work hard.
Position: Customer/Technical Support
Category: Support
Experience: 0 years | English: intermediate

In this position, my colleagues and I developed the project for 4 years, and during these 4 years I learned how to communicate with clients, satisfy their needs and requirements, be stress-resistant and resolve conflict situations, and be a team player. I also learned how to work with various СRM systems and Microsoft Office, took personnel management courses on the Laba platform.
HEAD OF THE OPERATIONS DEPARTMENT
Inshi apartments (Daily rent of apartments)
Resolving conflict issues with clients
Work with booking, Airbnb, SRM, Microsoft Office, and Excel systems
Setting up the operations department
Search and attraction of new employees
Position: Customer/Technical Support
Category: Support
Experience: 0 years | English: intermediate


Hello :) My name is Sofia. I have always worked in areas where there is a lot of communication and solving different tasks - managing accounts on social networks, accepting online orders on sites, organizing the work of store employees and maintaining documentation and accounting, working as a freelance web designer.  Now I want to focus on finding remote work (because I am still in Ukraine) also work where I can develop my professional and personal qualities, and also help people become better and happier.
I don't want to impose anything on people.
Position: Customer/Technical Support
Category: Support
Experience: 0.5 years | English: fluent

I have over five years of experience in the translation industry and worked for Netflix as a subtitle editor, QA, and QCer. I translated more than 250 projects before the company I worked for left the Ukrainian market. The shows were very different; I have translated: Floor is Lava, Bling Empire, Murder Among the Mormons, Sea of Love, Love is Blind, El Reino, Working Moms, etc.
Hello there! While I may not have direct experience in this field, I am a quick learner and have gained valuable skills from my previous work. I had the pleasure of working for Netflix, creating and translating subtitles while proofreading other projects.
I am proud to have pursued my Bachelor's degree in International Economic Relations at Alfred Nobel University in Dnipro, where I studied in English. Thanks to this experience, I am confident in my language skills and ability to communicate effectively in English.
I hope to join a team of professionals who enjoy their job, because, in my opinion, you have to love your job, as you spend the most time of the day there.
Position: Customer/Technical Support
Category: Support
Experience: 7 years | English: fluent

IT Unit Policy formulation and Setting up of IT Unit 
LAN Network design, implementation and maintenance
Business operation software requirement specification gathering, modification, software testing
IT Procurement and installations
Database administrative-related tasks
I am an excellent Customer Experience/Technical Support specialist with 6+ years of experience. I strive to understand what the SLAs are and am committed to delivering consistently on the KPIs.
I am a good team player with strong self-motivation and good communication skills, I love learning new technologies and solving hard tasks, I enjoy my work and always strive to do my best to have customers satisfied.
Other Projects
Design and deployment of WordPress website
IT Unit Policy formulation and Setting up of IT Unit 
Web development and maintenance (funbelldiagnostics.com)
LAN Network design, implementation and maintenance 
Customer and Technical Support 
Business operation software requirement specification gathering, modification, software testing and Staff training on software usage. 
IT Procurement and installations
Database administrative-related tasks
Position: Customer/Technical Support
Category: Support
Experience: 2.5 years | English: intermediate


I am a person who is quite demanding directly to myself. I have experience working in a team. Always ready to learn, to get new information, which requires work. I possess the following skills:
- Ability to negotiate and conclude contracts at first person level.
- Ability to prepare reports on work and expenses of the unit, as well as business plans.
- English - upper-intermediate level.
- Proficiency in basic office applications
Personal qualities:
- Stress tolerance
- Result oriented
- Strive for professionalism
- Communicability
- Responsibility

As for my previous job.
I spent two and a half years at the wonderful Innovation Group as Technical Support, and my duties included the following:
- Advising the customer on all their questions regarding our company's product.
- Finding an approach to the customer.
- Make phone calls to customers, including foreigners, namely citizens: USA, Germany, Poland, France, etc.
Position: Customer/Technical Support
Category: Support
Experience: 6 years | English: upper

I have a lot of experience working as a customer/tech support. 
I have good written English level and solid technical knowledge.
Also, I can write documentation, read/understand code, and have good troubleshooting skills.
I prefer working in chats/tickets.
I have 6 years of experience in customer/technical support. 
My recent experience is in a SaaS company.
I can cover not only technical questions but presales, account management, billing question, and miscellaneous questions customers may have.
Please, no calls or, at least, a minimal amount. No night shifts.
Chat/tickets preferred.

I can do not only technical support but sales or account management; however, I have less experience in it, but I will do my best to show good work.
Position: Customer/Technical Support
Category: Support
Experience: 0 years | English: upper

I am fond of reading, especially of young adult fiction and true crime books. I find yoga the best way to unwind from every day life struggles, so I am a big fan of it. In addition, I am a very curious person, and I am eager to educate myself, so every day I try to seek and learn something new.
I have been working as an English teacher for 2 years. I mainly work with adults. I prepare personal teaching material,
create all course materials such as listening, writing and speaking skills. Thus I developed great communicating skills.
I want to use the skills, knowledge and experience I have gained through study and work experience. I have strong interest in all areas of education and am passionately committed to promoting a positive learning environment for students of all ages.
Position: Customer/Technical Support
Category: Support
Experience: 2 years | English: intermediate

During the development and implementation of CRM, I constantly provided technical support for the product and its use. The automation of the West Auto Hab company lasted more than 5 months. During implementation, I painted user roles and instructions. Conducted training of users on work missions.
I have experience in software support of desktop client-server and CRM, clients consulting, experienced in Scrum life cycles of Software Development. Have good communication skills, self-motivated, result-driven, and can work in tight time frames.
August 2017 – December 2019, head of the sales departmentat “Modulsoft” (CRM system). 
Responsibilities: 
	analysis of the issues for further classification;
	search for new customers;
	troubleshooting of the client's environmental issues; 
	troubleshooting and fixing of the product issues; 
	communication with the development team; 
	maintaining the support team documentation; 
	lectures about the product features; 
	testing of the hotfixes; 
	troubleshooting during the direct sessions with the customers; 
	mentoring of the new team members
No call support
Position: Customer/Technical Support
Category: Support
Experience: 0 years | English: intermediate


I have experience working as a lawyer's assistant in a legal company, where my main duties were consulting clients and negotiations with them, representing the company and clients in authorities, working with a large volume of documentation.

Also i have a technical background in the form of completed Quality Assurance courses, and experience in moderation of English-language chats.
Position: Customer/Technical Support
Category: Support
Experience: 1.5 years | English: upper

-I have skills in the CRM system, communication with international clients, I have a high capacity for work, stress resistance, and I'm able to work in a multitasking mode and in a team. Managed a team of seven people in the role of a team leader.
-Skills in the CRM system, communication with international clients
-High capacity for work, stress resistance
-Able to work in a multitasking mode and in a team.
-Managed a team of seven people in the role of a team leader.

Good knowledge of:
-Microsoft Word
-Microsoft Excel
-Microsoft Teams
-Google Docs
-Zendesk
-Slack
IMC 
Feb 2019 - Aug 2021

Customer Support Manager/Team Leader of Customer Support Department

-Work in ServiceDesk systems: email, chats, receiving calls.
-Providing appropriate solutions and alternatives within the time limits.
-Providing prompt and accurate feedback to customers.
-Collaborating with other teams in order to drive continuous improvement of internal and external processes. Redirecting problems to an appropriate resource.
-Team management and training.
-Keeping reports on the work of the support department.


Brightfin

Operation Manager
Feb 2021 - Jun 2022

-Help companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud.
-Enhance efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.
-Provide cost savings, efficiencies, and deep insights into mobile, telecom (fixed), and cloud expenses.
-Partnering with enterprises and government agencies globally.
Готова розглядати для себе різні пропозиції щодо роботи, так як знаходжусь в професійному пошуку.
Цікавими напрямками були б розробки ігор, gambling.