lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer service professional
Category: Support
Experience: 9 years | English: fluent

Recognized as a high performing employee, received “Najm rewards” from the management for effective contribution and high level of customer service (VIP and IO customers) and resolved problems, value support of performance, showing professionalism in maintaining all standards of the image by following the grooming standards and keeping an image of the airline at all times. Received appreciation letters of recognition  for the ability to resolve complex customer issues while adhering to company policies and regulations.
I am pleasant and result-driven Airlines  and Administration professional  with an engaging personality who possesses the ability to function equally well both independently and in a multilingual cross-cultural team environment. In my professional life, I look for the hardest problems to solve and where I can learn and develop the most. Worked with high-end administration and coordination, interpretation and translation . Recognized as a leader with an exceptional ability to manage multiple responsibilities simultaneously, proactively resolve issues, and produce results by leveraging internal and external resources. I gained excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers, executive management, and co-workers. My proven international working experience allowed me to obtain solid interpersonal skills, both internally and externally, with people from multiple cultural backgrounds  that makes me more flexible in approaching objectives in different way. I am passionate about delivering great results and expectations. Backed by almost 8 years of international experience as a premium Ambassador of VIP services for Emirates Airline in Dubai International Airport, I was performing a broad range of ground handling operations while achieving high customer service and satisfaction of company’s extremely exceptional guests such as CIP, VVIP, Diplomats, Ministers, Celebrities, members of UAE/ GCC royal. I showed excellent leadership and interpersonal skills together with  great communication skills, while working in high stress environment. I collaborated with more than 150 nationalities within the company, which gave a clear understanding of cultural barriers and cultural understanding. I was a role model and was training and monitoring new employees of the company. I gained multiple awards of Najm (the highest award which recognises employees for their excellence)  and appreciations letters from the management. 
I am an enthusiastic extrovert that love interactions and curious about people. My aim is providing the highest possible level of services and experience for the client with the wish to earn and keep trust.
salary revision
bonus system
annual leave 

no night shifts
Position: Customer Service/Project Manager
Category: Project Manager
Experience: 2 years | English: fluent

- Implemented 30+ renovation projects annually
- Coordinated a team of 5+ people 
- Processed 500+ financial refunds annually 
- Maintained close business connections with 150+ 
   contractors, vendors and suppliers annually
- Developed and analized 3+ customer surveys annually
- Managed 450+ clients requests annually
Hello there!
I am a Customer Success/Project Manager with 6+ years in customer success and 2+ years of experience in project management in the foreign government affairs industry. 

Professional Experience:
- Project coordination and monitoring
- Customer Service and Support
- Planning and prioritization of tasks
- Quality assessment and control
- Scheduling and assigning team tasks while closely 
   monitoring and reporting on projects
- Management of reports, surveys, presentations, 
   financial statements and databases to ensure efficient 
   operations
- Customer Success Assessment 
- Identifying areas for improvement and enhancing 
   service delivery to exceed expectations through 
   customer service experience analysis.
- Negotiations with external and internal stakeholders
- Ability to adapt to change and implement it, if necessary
- English Advanced, French Pre-Intermediate, Ukrainian Native

Education:
- Master's degree in Business Administration 
- Master's degree in Translation and Interpretation

Certification:
- Project Management in IT from Beetroot Academy 
- Marketing, International management and Personnel 
  management from the London School of Business and 
  Finance.

I am eager to contribute my expertise and enthusiasm to a new role and embrace new challenges and opportunities.

Kind regards,
Position: Customer Service,  QA
Category: Support
Experience: 4 years | English: upper


I'm a hardworking  Customer Care agent and Quality Assurance specialist. Extremely motivated to constantly  grow professionally. Proficient in using CRM software
Looking for a remote or a part-time job
Position: Customer Service Rep
Category: Support
Experience: 2 years | English: fluent


Business Development Manager - GetCourse Brasil (Russia 2021)
GetCourse is an all-in-one Russian platform that seeks to enter and grow into the Brazilian on-line course market. I am responsible for analyzing and communicate with potential customers.

Communication Manager - Brazil Forum UK 2021 - United Kingdom (2020 -2021)
Brazil Forum UK is a platform that seeks to facilitate and generate engaging and multidisciplinary conversations around issues faced in Brazil. Every year a new committee takes over the organisation of this forum and I was able to organise the panel: " Culture as a tool for social transformation".

Art Production - Galeria da Gávea - Rio de Janeiro (2015 - 2017)
Production of Contemporary Photography exhibitions.
-Production of ArtRio - Internationa  Art Fair in Rio de Janeiro (2016) - Production of the Village Shopping Art Fair in Rio de Janeiro (2016) - Mailing update in TANGO (digital platform).

Exihibition Art Mediator - Casa da Ciência - Cultural Center Science and Techonology of UFRJ - Rio de Janeiro (2017). 
Mediator of the Exihibition - " Aedes what is this mosquito?"


PIBIC and FAPERJ Scholarship holder
Scientific Initiation at Pontifical Catholic University of Rio de Janeiro (2015 - 2016)  - 
Research Project: "Fictions that create memories: Female Representation in Soap Opera "Lado a Lado"
Position: customer service rep/ junior SEO specialist
Category: Support
Experience: 1 years | English: fluent


INSURANCE SUPERMARKET INTERNATIONAL INC. - ON, CANADA.
Customer service representative 

Reporting to the team lead, responsibilities include processing inbound and outbound calls for CA and USA traffic, qualifying leads and making live transfers.
Provided exceptional support 15+ customers a day from the first month, in business to consumer relationships.
Handle high call volumes, difficult customers, and stressful situations while remaining composed and focused on providing solutions.
Meeting required performance metrics in response time, call handling and customer satisfaction.
Accurately documenting customer interactions, inquiries, issues, and resolutions in a CRM system, i.e. Excel.

Strumdigi SEO Digital Inc.
junior SEO specialist [Group Coordinator]:
Conducted an in-depth analysis of a personal blog's website structure and content.
Identified key areas for improvement in on-page optimization, including meta tags, headers, and image alt attributes.
Proposed actionable recommendations for enhancing user experience and organic search visibility.
Keyword Research and Content Strategy
Researched relevant keywords for a fictional e-commerce store selling fashion and apparel products

Compiled a comprehensive list of target keywords and long-tail phrases to guide content creation.

Developed a content calendar outlining blog posts centered around high-potential keywords.
Proficiency in using SEO tools such as SEMrush, Moz, and Ahrefs.
Position: customer service representative
Category: Other
Experience: 3 years | English: pre

I have the best results / best practices in dealing with customers (locally and internationally)
I have experience working with customers from different countries. Perform the following functions:
Service administrative support in SAP/R3 and Business Warehouse; Working in close cooperation with customers Ukraine/ Belarus/ Central Asia/Europe;Housekeeping for invoices;Follow up payment terms & currency control: import/export;Intercompany Contract Handling;Master date changing (open request) ;Process invoice issues for project team:Spare Parts ordering;Fill in global reports about activities
I'm looking for a job in  IT company, company with a strong professional team, with competent management and opportunities for development.
Position: customer service representative
Category: Support
Experience: 6 years | English: fluent


Passionate multilingual Customer Service Representative, with 6+ of experience under my belt. Have Knowledge of HTML/CSS, JoviChat, ZenDesk, and experience in working with specifications. During my shift, I was responsible for answering the telephone, email, chat, and managing other communication channels which caused more than 10% increasing amount of information circulation. Actively reached out to clients who left reviews on our web page by live chats and emails.
Position: Customer service representative
Category: Support
Experience: 5 years | English: upper


currently customer service representative at Majorel Georgia. I’m always has been fascinated with communications and people recourses. Since school ages I have been helper who was always ready to train others about product which was not quite understandable for them. And took responsibilities to develop my skills in that way. I was a kid who was ready to work on communication style for hours just to be more useful for people who needed my support. I volunteered in different roles and always have been hardworking. Due to fact that at the end of the day I always understood world stands on costumer service. I’m excellent collaborator and focused problem solver. And of course commercially aware. I’ve experience with dealing costumers. I’m higher achiever in my previous job I was two times the best service employee of the year. So ready to be role model for the company and supportive co-worker. I want to take my ownership on my ongoing professional development.
Position: Customer service representative
Category: HR
Experience: 2 years | English: fluent


Customer Service Professional
Address Surulere, Lagos State Nigeria. |LinkedIn Professional Summary
A Seasoned and Strategic Customer Service Professional with a proven track record of boosting monthly sales and the ability to predict, evaluate and deliver outstanding customer service. A Hardworking Team-player with a record of professionalism when working with little or no oversight. Goal-driven, Customer-Centric, Resourceful and Successful at delivering key Clerical and Customer Service Supports to internal and external Teams, Clients, Vendors, and other Stakeholders with demonstrated success in analytical problem solving and boosting Organizational Efficiency.
Skills
    • Microsoft Office and Google Suits
• Communication
• Time Management
• Customer Service Orientation
• Human Resource Support
• Bookkeeping
• Administrative Support
• Data Entry
• Proofreading
• Market Research
• Data Collection
• Customer Service
Position: Customer service representative
Category: Support
Experience: 2 years | English: pre


Experienced medical sales representative with a demonstrated history of working in the pharmaceutical industry. Skilled in Marketing, Sales, Medical sales, Management.  Strong sales professional with a certificated bachelor in Tbilisi state medical university.
Position: Customer service representative
Category: Support
Experience: 2 years | English: fluent


Hello! I've jumped several positions, two of which I find the most notable: 

Customer Support and compliance specialist at Centrobill - my duties in this position included, but weren't limited to: Responding to customers and content creators through e-mail, live chat and phone calls, fraud monitoring, document review, content review, data entry. 

Team lead at Basket Technologies Inc. - Here, my responsibilities are managing compliance, assembling and overseeing the moderation team, project and product management, providing weekly presentations, and responding to users on a daily basis. 

The tools I've worked with are Zendesk, Jira, Notion, Google Sheets, Slack, Microsoft Teams, and a bunch of internal tools the development of which I saw through to the end.

I'd love to work more either on my customer support or my management skills, ideally even both!
I'm not very good at cold calling. I have had to reach out to a few key customers in my position, however, I'm not open to conducting outgoing calls to people who may not be interested in receiving them.
Position: Customer service representative
Category: Support
Experience: 3 years | English: upper


Hi, my name is Lydia, I am 28 years old and currently looking for a job as a lead generator and a customer service representative.
I have related experience in this field. At my previous job my responsibilities were providing high-quality customer service via phone, email and chat. Resolving customer issues and providing timely solutions that align with the company’s services. Processing requests for product returns or exchanges, providing information about warranties and other product-related inquiries. Handling customer complaints and maintaining a high level of customer satisfaction.
Collecting and analyzing customer problem data to improve the quality of the company’s product and services. Collaborating with other departments in the company to address company issues. Maintaining the knowledge of company’s products and services and adhering to its customer service procedures and standards. Tracking and managing customer tickets and ensuring timely resolution of all requests. I also have experience working with ATC telephone, Binotel, eyebeam, submitting applications through freshservice, email through google workspace (G-suite).
Position: Customer service representative
Category: Support
Experience: 2 years | English: fluent

I believe that my experience with customers in different spheres and knowledge of 4 languages ( English, Italian, Ukrainean and Russian) have prepared me to succeed in this position
I am exited to submit my application for the customer support. As being working with the costumers for 8 years, I have developed strong customer skills. Be it handling customer complains or providing solutions to their problems.
  My responsibilities were to provide all duties of the Guest Services Desk such as financial transaction, lost luggage, stateroom changes, lost and found. 
 To provide accurate information and answer to guest/crew questions, requests, or cocerns.
 I have developed listening skills, secure communication, and organizational and social skills.
Position: Customer service representative
Category: Support
Experience: 4 years | English: upper


I have 4 years experience in working with users's issues by communicating via chats, emails, tickets. Last two years I'm working with reviews on site, Google Play Market, App Store, and other internet resourses. I'm firmly convinced that every user deserves the highest level of service.
Position: Customer service representative
Category: Support
Experience: 3 years | English: fluent

Using people analytics for decision making.
Focusing on employer branding.
Cultivating authentic workplace cultures.
Upskilling to invest in team and business growth.
Providing holistic health benefits.
Updating of employees records. 
Establishing work-life balance as the norm.
Scheduling interviews for new employees.
Cultivate critical thinking, soft skills,and digital skills
I have 4+ years of experience as a customer service provider, I am a very Hard working individual that strives to lead by example and provide professional customer service to everyone.

Always willing to go above and beyond to deliver quick and accurate results.
Position: Customer service representative
Category: Support
Experience: 5 years | English: fluent

I was promoted to a higher staff level just within two days of work , from bronze to Gold quallifier and then within 6 months, I was promoted to quality coach.
I have 5 years plus of experience in Customer service relation and I have worked as a call/live chat agent / customer care representative for different esteemed companies even remotely for both local and international companies as stated on my Cv.

My skills / orientation includes ;
CRMs software oriented : Salesforce , Bitrix 24 , Email support
Ms-word and Ms-excel oriented
Good command of spoken and written english with an american or british accent
Excellent typing skills (40 WPM)
Top notch telemarketing and chat conversation etiquettes
Excellent communication skills in client engagement
Voice over specialist.

EXPERIENCE
Citizens disability (Waltham, MA, USA)
Supervisor : Human resource manager/Customer service Representative
Duration : 2017 - 2021

4 years of customer service in Medical records team for the reputable U.S based disability advocacy group (Citizens disability).

• I reached out to registered clients via provided emails and messenger chat ID to know about their well being , respond to their inquiry messages and remind them of their scheduled appointment date , this facilitated an empathetical relationship between the company and these clients to help them understand that we care much about their wellbeing and satisfaction.
•I took down call logs and medical records history of disabled U.S citizens registered for the company service
•I supervised merch provided for welfare via Outsource global 
•I made and received  over 100 outbound and inbound calls daily to medical care providers of this disabled clients to process their medical records for disability claim 
• I also was opportune to be oriented further on Salesforce and email chat support system during the course of my job

Insurance Supermarket International -ISI , (Canada / Miami , FL, USA)
Customer care representative/Qualifier/call agent (remote)
Duration : 2021
Insurance supermarket International (ISI) is a Canadian financial services company operating in Ontario , Canada . We provide full spectrum of personal protection and investment products to serve the needs of our clients.

-I made and received  over 300 outbound and inbound calls daily to potential leads/client who requested a quote for a life insurance policy assisting them in getting qualified for this information and sending them over to a licensed advisor to provide them their quotes.
Messaging and responding to enquiry via email chat or required crm , live chatting , customer care support .
Position: Customer service representative
Category: Support
Experience: 4 years | English: fluent


I have worked for 4 years as a customer service representative, and a moderator. My English is excellent that I have learnt throughout the years. I am able to make quick decisions  within a short time frame, and offer quality services. Quality is the cream of my work all these years, which is on top of my list. I also have gained knowledge in the IT sector that is utilised when needed.
Position: Customer service representative
Category: Support
Experience: 3 years | English: fluent


I'm a customer support specialist with 3 years of experience. I’ve always strived to deliver individualized, timely, and high-quality service, making customers feel cared for. I’m a sympathetic character who respects customers’ time, aiming to provide comprehensive solutions efficiently through every interaction.
I have experience communicating with customers on live chats and emails via Zendesk. Moreover. I'm a chat supervisor in customer service for more than a year and carry out various tasks. Such as conducting feedback, training, and weekly statistical analyzes.
I’m a hardworking, responsible, and reliable person who can swiftly acquire new skills.
Position: Customer service representative
Category: Support
Experience: 4 years | English: fluent


I'm a highly organized Virtual Assistant with over 5years experience in Administration and Customer service, I can schedule meetings, travel arrangements, Appointments, I am proficient in the use of tools  like Trello, Asana, zoom, Skype, RingCentral, Vonage , google workplace, Microsoft suite Monday.com and other similar tools.

I have mastery when it comes to multitasking and handling pressure. When I am under pressure, I focus on the deliverables and get the job done. I will prioritize my workload by drawing a scale of preference and arranging my task in order of importance.
Position: Customer service representative
Category: Support
Experience: 2 years | English: upper


In my previous roles at Evolution Georgia and Majorel Georgia, I gained valuable experience working as a customer support professional for a combined total of two years. During this time, I successfully completed various projects and tasks that involved providing exceptional customer service and support.

In terms of projects, I handled a high volume of customer inquiries through multiple channels, including phone calls, emails, and live chat. I effectively resolved customer issues, provided product information, and assisted with troubleshooting technical problems. Additionally, I consistently met or exceeded performance targets for response time, customer satisfaction, and issue resolution.

Regarding technologies, I worked extensively with customer relationship management (CRM) systems to track and manage customer interactions and information. I also utilized various communication and collaboration tools to effectively coordinate with team members and ensure seamless customer support.

As a member of the customer support team, my role involved collaborating closely with my colleagues to address complex customer concerns, share best practices, and contribute to a positive team dynamic. I actively participated in team meetings, provided input on process improvements, and shared insights from customer interactions to help optimize our support strategies.

Moving forward, I am eager to continue growing in my customer support career and expand my skill set. I am particularly interested in enhancing my knowledge of emerging technologies and tools that can improve customer support efficiency and deliver an even higher level of service. I am committed to staying updated with industry trends and continuously improving my communication, problem-solving, and customer-focused skills.

Overall, my experience in customer support at Evolution Georgia and Majorel Georgia has equipped me with a strong foundation in delivering exceptional customer service, utilizing CRM systems, and working effectively within a team. I am excited about the opportunity to contribute my skills and dedication to a remote job, where I can leverage my experience and drive for continuous improvement to make a positive impact.
Position: Customer service representative
Category: Support
Experience: 3 years | English: fluent

I’m a native Russian and Polish speaker.
I’ve been working as customer service representative already for 3 years in H&M company. Also as a freelancer I workin with one American company and Chinese. 
I like to work with people, I’m a great problem solver. 
Also I’m learning quickly and new systems not a big problem for me.
Position: Customer service representative
Category: Other
Experience: 2 years | English: fluent


I worked for Turkish airlines as customer relations specialist, my job description was to review all application, to answer customer's inquiry , making decisions regarding complain, properly handling questions directing by customers , also following ticketing process .