lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: fluent


Executive Assistant
LGFG FASHION HOUSE
May 2022 - Oct 2022
• Managed executive calendars, and scheduled meetings
• Organized, updated, and digitalized internal documents and invoices
• Engaged 30+ clients and held communication with the production and pattern departments

Capacity sourcing manager
BICS
Jul 2021 - Sep 2021
• Promote and sold BICS’ international wholesale capacity products with Outlook, Skype, and Zoom
• Analyze offers from suppliers with Salesforce and negotiate prices
• Support the team with documentation of new orders

L2 Customer Support Specialist
SupportYourApp
Jan 2021 - Jul 2021
• Resolve technical problems of the service with Freshdesk
• Escalate issues to the L3 team in Slack
• Bug report, test new updates

Customer Support Specialist
OsmAnd
May 2019 - Dec 2020
• Handle 200+ tickets a week on Zendesk and Google Play Console
• Collaborate with the UX/UI design teams to improve the website and application on GitHub, reducing support tickets by 40%
• Create a developmental mentoring program and knowledge base in Atlassian
• Published articles that highlighted navigation industry news by giving exposure to individual success stories

Search Engine Optimization Specialist
Эффект, ООО
Aug 2016 - Apr 2019
• Optimize code of already existing projects.
• Edit and write 3000+ informational articles using SEO strategies for optimum google ranking.
• Create 100+ cross-browser, responsive webpages with HTML and CSS using custom CMS.
• Schedule training seminars for the team.

Jr.Project Manager
Wagner Consulting International
Oct 2017 - Nov 2018 
• Assist with setting project milestones, timelines, and budget for the team of 4 in Asana
• Negotiate pricing, timelines, services, and terms with vendors on Slack
• Use Scrum Agile Methodology while working on projects (Daily Scrum Meeting, Sprint Backlog, 1on1 meeting)
• Create progress reports and monitor program data to assess efficiency with Excel, Adobe Photoshop, and Premiere Pro
• Conduct quality assurance testing to ensure adherence to requirements with MateCat

Journalist
Ukraine Crisis Media Center
Jun 2016 - Aug 2016
• Provided complete, accurate, and compelling coverage of both anticipated and spontaneous news for online media
• Reported on a wide variety of news topics: entertainment, business, education, technology, etc
• Attended court proceedings press conferences and public meetings
• Conducted interviews with people and officials
Position: Customer Success Manager
Category: Support
Experience: 7 years | English: fluent

Achievements:
- negotiated and closed 60+ projects with key clients during annual price increase campaign, resulting in growing of company revenue
- launched regular customer’s satisfaction surveys for 350+ clients, with NPS score increase from good to excellent
- developed a set of policies and trainings for company employees in the field of customer’s relations, cooperation and standards aiming at improving services quality and clients satisfaction
Experienced Customer relations specialist with 7+ years experience in account management and 10+ years in business process outsourcing.
Strategic partner and advisor to clients, identifying the best opportunities to ensure their satisfaction and increase revenue gains. Responsible for keeping relationships with current clients, responding to their inquiries and concerns, resolving complaints.
Position: Customer Success Manager
Category: Other
Experience: 9 years | English: fluent


Experienced customer success manager, English teacher, and person, who is willing to make customer's life easier :)

I have a combination of strong soft skills and a talent for quick learning. I quickly adapt, eagerly take on new responsibilities, and find creative solutions to challenges. 

These qualities make me a valuable member of any team or organization.
Position: Customer Success Manager
Category: Support
Experience: 2.5 years | English: upper

14/05/2020-Current – Senior Customer Support Representative
10/09/2020-Current – Account Manager
      WOW24-7, Lviv
Achievements:
  • Day-to-day communicated with clients through various of channels; • Created and configured a system for scheduling a team;
  • Optimized several CRM systems to increase productivity;
  • Onboarded new projects to the team;
  • Built strong partnership with clients.
Experienced customer success manager, who confirmed ability to study fast and provide high-quality service to clients. Successfully promoted to the position of account manager and senior customer support representative within one year. Proficient in various CRM systems and MS Office. Gained powerful experience in communication with foreigners during studying abroad. As a Succuss manager developed and implemented a new pricing system. Looking to develop new skills in communication and advertising. Open to new challenges and ready to put all efforts into personal and professional growth.
Positions that are not relevant to me:
- Direct sales
- Support Engineer
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent


Experienced Customer Success Manager with 5.5 years of experience in B2B and B2C domains. 

Skilled in analyzing customer data, identifying needs, and delivering targeted solutions. Led onboarding processes, developed training materials, collected customer feedback and identified upsell/cross-sell opportunities. Collaborated with different teams to ensure a seamless customer experience, managing accounts of various sizes. Hired and trained 3 CSMs, launched a number of CS initiatives from scratch.

Seeking to grow in Customer Success Management, motivated by the belief that outstanding customer service is the key to setting a product apart from its competitors.
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: upper


Experienced Customer Success Manager with a demonstrated history of working in the internet industry. Skilled in Analytics and trained in Microsoft Excel,  Perform Communication,  Decision-Making and Problem-Solving skills, Teamwork, Customer Experience. Strong support professional with a Bachelor's degree focused in English Language and Literature, from Kyiv National Linguistics University.
 
Delivery Manager (Account manager):
• The primary point of contact for the set of Mid-market customers, responsible for Client satisfaction in terms of Operational relationships, Product usage & transactional volumes.
• Coordinating with other internal Delivery teams to ensure successful delivery and Client satisfaction.
• Engaging in conflict resolution in relation to services being delivered and business issues.
• Managing upgrade schedule and proactively insuring fixes are applied.
• Conducting ongoing training/how-to sessions for customers based on customer’s configuration.


Customer Success Manager / Chargeback Specialist:
- establishing contact with new clients of the company`s premium segment customers;
- supporting premium customers during their journey by providing assistance via different communication channels;
- managing & monitoring support team processes;
- preventing and resolving different kinds of issues if ones arise;
- handling the problematic cases and escalated issues from other customer segments in order to retain their loyalty for future activity renewal, considering processes updates to prevent cancellations precedents;
- developing and supporting individual loyalty programs;
- gathering and analyzing the data, tracking the statistics and its regular reporting;
- assisting in creating training and educational materials for other team members;
- serving as a communication link between CSM process participants and other departments;
- participating in process improvements and retention techniques as well as developing the methods to ensure the premium client segment stable revenue growth;


- reviewing incoming credit card chargebacks and provide timely responses to the billing department to ensure the highest possible win rate;
- maintaining the communication with our partners and clients regarding the dispute process;
- assisting with customer complaints or inquiries regarding dispute claims;
- support team assistance in processing verification/chargeback/fraud cases;
Position: Customer Success Manager
Category: Other
Experience: 1.5 years | English: fluent

Over the last year as Client Onboarding Specialist in a BPO company:
-> Enhanced client satisfaction and retention by managing a portfolio of 8 clients across diverse industries, including healthcare, real estate, and medical billing, achieving a positive CSAT score of 80%+ monthly satisfaction rate.
-> Implemented a team-building strategy from scratch, successfully assembling and leading teams of 20+ members, resulting in an impressive annual retention rate of 90%+.
-> Drove a strategic project to build a B2B onboarding website, improving transparency and guiding clients through their onboarding journey. Developed an issue statement and created mockups, ensuring a seamless and efficient client experience.
Prior to that as Accounts Payable Manager: 
-> Represented the UA team in portfolio-level escalations and managed conflicts, ensuring effective problem-solving and fostering a positive work environment.
-> Analyzed monthly AP Finance Evaluation reports, identifying actionable items to improve performance.
-> Managed a team of 120+ employees, reviewing roles and responsibilities, evaluating workflow, and facilitating transfers, promotions, and terminations.
Experienced in client onboarding, project management, and team leadership, I excel in driving positive change and delivering exceptional results. With a proven track record in managing portfolios across diverse industries, including healthcare, real estate, and medical billing, I consistently achieve high client satisfaction scores and impressive retention rates.

-> Managed 8 clients across various industries, optimizing their onboarding experience for seamless transitions. Maintained a solid 80%+ CSAT score, showcasing a customer-centric focus.

-> Led teams of 10+ members from inception, cultivating a collaborative and high-performing environment. Achieved an outstanding 90%+ annual retention rate, demonstrating effective leadership and talent development.

-> Drove successful projects, including the creation of a B2B onboarding website that enhanced transparency and guided clients throughout their journey. Expertise in issue statement development and mockup creation for seamless onboarding.

If you're looking for a results-driven professional with a knack for leading successful initiatives and empowering teams, let's connect and explore potential collaborations :)
-> Purpose-driven company that innovates products to enhance experiences and bring positive change.
-> Organization that values its employees as assets and prioritizes their professional development.
Position: Customer Success Manager
Category: Support
Experience: 9 years | English: fluent

Twice nominated as Best Employee of the company.

Recent courses successfully passed:

Preparing to Manage Human Resources, University of Minnesota
Public Speech Course 
Assertive Communication course

Hobbies: avid reader, languages-learner, yoga practicer and zumba-dancer :)
Experienced in coordinating, supervising and training staff members. 
Versatile and proactive problem solver with excellent interpersonal skills. 
Dedicated team coach, organizer and tutor


Supervisor Assistant at Data Expert, Lviv

January 2019 — Present
	The supervision of the activities within the team to ensure the highest quality of the employees’ performance;
	Training new employees on the company standards and procedures, how to handle a negative customer experience and properly interact with clients; developing team members’ performance, offering feedback
	Demonstrating the desired skills and expected work ethic
	Developing team strengths and improving weaknesses
	Administering quizzes and tests to ensure employees have a firm understanding of the company policy

Assistance Client Support Manager at SK Group LTD, Lviv
September 2015 — December 2018

	Answering general and specific questions over the phone or chat about the services offered
	Work with business correspondence
	Work on a marketing campaign to promote the company product
	Providing assistance in using the company product

Sales Manager at Smart Support

June 2014 — November 2014
	Answering general and specific questions about the services offered
	Providing assistance in buying and using the company product
Please, do not offer anything related to sales
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent


Experienced manager with a demonstrated history of working in the printing industry. Skilled in Sales, Customer Retention, Customer Service, and Telemarketing. Strong business development professional with a Master's degree focused in English & German Translation.
A challenging job in a big or small project. It could be an outsourcing agency or product-based company.
Position: Customer Success Manager
Category: Sales
Experience: 3 years | English: fluent

- Assistance in brand creation and development 
- Success in team building and team management
- Not a single delay in completing tasks for the last 4 years
- Customer Success team leading
- Web Analytics (Matomo)
For several years I have been working in the field of the restaurant business in various positions: from a waiter to a personal assistant.  My motto in any work is: “there is always a way out of any situation”. I like finding unusual ways in solving different tasks.  I am a very active, hardworking, responsible, and creative person. 
Was working as a Customer Success Manager for the last 2 years. I realize that communication with people brings me great pleasure. I respect other people's opinions, and I make compromises, but at the same time, I know how to defend my point of view.
I also have some skills in graphic design, presentation, event organization, and business communication skills (Russian, Ukrainian, and English languages)
I want to keep growing and developing myself in some new areas. Therefore am looking for a job that will show me something new. I am open to any suggestions!
Ready to work for the American market (ET, CT, PT time zones)
Position: Customer Success Manager
Category: Support
Experience: 2 years | English: upper

- I was able to succeed in a completely new role as a customer care expert, after being a teacher for the most of my professional life
- When users leave a review, the usually say I go above and beyond their expectations, and I really do
For the past two years I’ve been working as a Customer Care Expert. I’ve been helping users troubleshoot technical issues, coming up with solutions that help them achieve their goals, making and implementing suggestions to improve their businesses. 
Before that, I’d been working as an English teacher for 6 years at language courses and IT companies.
I also took a project management course in 2019, and I’m currently taking a UX/UI course, as I’m really interested in this field.
What I’m looking for now is a career growth and new opportunities. I’m eager to learn and acquire new skills.

Will be glad to hear from you!
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent

Decreased churn from 5% to 2% in 2022 by working on customer engagement, extra value creation and by finding creative solutions to challenging problems.
Initiated and managed the creation of a discount policy for 1 subscription term only. This brings over $50k/month of extra revenue to the company.
Organized and led the upsell training for the international customer success team & onboarding team (for 15 people). 
Consistently overachieving upsell & upgrade quotas, in 2022 Q2 and Q3 made 200% of the upgrade quota and generated $50k extra ARR by proactively reacting to customers' pains and offering solutions in-lined with company offerings.
Was actively involved in creating of the Executive Business Review template, which is currently used by the 15 members of the global CS team. With Business Reviews, calls and via emails could switch over 15 clients from the 1-month subscription to the 6- months and 12 months subscription pre-payments.
Have 2.5 years of SaaS customer success experience with renewal and expansion focus, and over 5 years of delivering customer satisfaction. 

Managed high -touch clients with  high-touch customers with $320k+ in annual contract value. 
Have strong up sales and negotiation skills, a client-oriented mindset, have Customer Success certification.
Located in the US (Eastern timezone) , so will consider only legal employment in US
Thanks!
Position: Customer Success Manager
Category: Support
Experience: 4 years | English: fluent

• Was the first support team member at Allset to detect and eliminate the user fraud pattern by collecting, screening, verifying, and reporting suspicious user patterns and activity. Investigated and resolved over 500 fraud cases.

• Kept top-productivity inside the team.Confirmed o/a 700 orders a week with 97%-98% positive feedback, while keeping calm and being a team player:)
Having 4 years of experience working in support&sales, there are quite a few things I have done:

As support:

• Provided support to around 50 customers via phone/email a day while confirming over 100 orders with the restaurants on average (Allset).
• Assisted Marketing&Sales department with the creation of marketing campaigns, lead generation, and SMM (Allset).

Understanding the operating cadence of the company and its objectives, was able to establish and maintain the customer relationships efficiently, what involved proactive b2c/b2b communication, issue remediation, workflow management, documentation, and performance measurement.

As sales:

• Outlined around 100 commercial offers weekly based on innovative IT sales scripts, consistently exceeding the outreach metrics. (Lazarev Agency)
• Rejuvenated B2B/B2C sales funnel through the introduction of a new sales strategy to target US/EU markets. (Lazarev agency)
Want to contribute my skills and time to a top product with a close-knit team behind it. Mutual understanding always goes first for me as I am super open to communication and dialog inside the team. Having a startup experience, willing to work with new technologies and brand-new ideas.

Being based in Madrid, Spain, open to remote offers only.
Position: Customer Success Manager
Category: Other
Experience: 0.5 years | English: basic

Досягнення
I can manage my time and concentrate on my tasks without any control of my management.
My team-lead gave me an individual project which completed successfully for the company:
- debt reduction
- attraction of clients from the cold base and then convert to paid client
Hello! 
3 years of experience in customer service and the last year I have been working in an IT company.
My responsibilities:
• processing incoming requests from clients through e-mail, chats, and calls
• onboarding new clients to the company’s product
• handling objections
• compliance management
• making calls to potential clients with the company’s offering
• collaborating with tech/dev teams to solve occurring problems/issues
• upselling additional product features and options to existing clients
• working with CRM system and maintaining actual clients’ data
1 year of experience as a Marketing Assistant:
• Ensuring the proper Marketing assistance in the market;
• Treatment of incoming project leads;
• Building and controlling the prospects database;
• Providing guidance to the sales assistant team on social media resources;
• Enabling assistance in a strong brand positioning strategy, with a distinct value proposition and tactical marketing actions with measurable objectives in collaboration with internal stakeholders.
Position: Customer Success Manager
Category: Other
Experience: 2 years | English: fluent

- Recognized as a top-performing Customer Success Manager in the last two quarters based on the company KPI, with the highest rate of client upselling among my peers. This achievement highlights my ability to provide excellent customer support and build strong relationships with clients, resulting in increased satisfaction and revenue.
- Completed a course on "Foundation of Digital Marketing and E-commerce" offered by Coursera and Google in March 2023, expanding my knowledge in digital marketing and e-commerce.
- Successfully managed a portfolio of 80 mid-level clients, ensuring their satisfaction and retention by providing excellent customer support, upselling and upgrading their plans, and developing partnerships with businesses in LATAM, US, and Europe markets.
- Developed and executed a customer retention strategy that resulted in a 20% increase in client satisfaction and a 15% decrease in client churn.
- Collaborated with cross-functional teams to launch a new feature in the PromoRepublic platform, resulting in a 10% increase in upsell opportunities and a 5% increase in revenue.
- Established and maintained strong relationships with key partners in the LATAM market, resulting in a 25% increase in partnership revenue and a 15% increase in referrals.
- Coordinated and led training sessions for new customer success team members, resulting in a 50% increase in team productivity and a 20% increase in customer satisfaction scores.
- Designed and implemented a new onboarding process for new clients, resulting in a 30% decrease in onboarding time and a 10% increase in client satisfaction.
Hi everyone, 

I am a highly motivated Customer Success Manager with almost a year of experience working for PromoRepublic, a SaaS product that provides data-driven tools for local businesses and digital marketing agencies. 

I am responsible for managing a portfolio of 80 mid-level clients, ensuring their satisfaction and retention by providing excellent customer support, upselling and upgrading their plans, and developing partnerships with businesses in LATAM, US, and Europe markets. 

I am fluent in English and Spanish languages, and I am taking steps toward improving my knowledge of digital marketing by taking a Google Digital Marketing and E-commerce online course. 

I am seeking to expand my experience in dealing with enterprise clients and continue to improve my skills in customer support and partnership development.
I do not wish to pursue roles that involve cold calling or telemarketing, as I prefer to build relationships with clients through other means.
Position: Customer Success Manager
Category: Support
Experience: 3 years | English: fluent


I am a dynamic Customer Success Manager with a first degree in Electronic and Electrical Engineering, and a Masters degree in Global Business Management.

I have worked as a Project Manager in various fields including Education, IT, and arts. I have studied some existing projects on the blockchain network and also received commendation as an excellent team player.

I am fluent in the English language (written and spoken), and I thrive well in agile work environments.