lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: client manager
Category: Support
Experience: 1 years | English: intermediate

I was the only person in the team who was always interested in the logical wishes of customers to improve the service and its functionality. Thanks to such appeals, some changes in the application were implemented.
Worked at Megogo in the positions of technical support/ client manager. Processed customer requests, answered calls, answered mail, solved problems. Took part in improving the interface of the smart TV application, collecting feedback from users
I want to solve people's problems related to the product, but not sit for 10 hours in a headset and listen to monotonous appeals. I want to gain new experience in client-product communication.
Position: Client manager
Category: Project Manager
Experience: 1 years | English: pre

I managed the development and implementation of an information security and access control system at the university, which served as the foundation for the realization of the Ministry of Internal Affairs project "Safe Kyiv"
From 2017 to 2019, I served as the First Deputy Director of the Security Department at KPI named after Sikorsky. From 2019 to 2021, I held the position of Director of the Security Department at KPI named after Sikorsky. I had oversight of 550 employees within the department, which was divided into six divisions specializing in various areas of work. I was responsible for selecting, appointing, training, and coordinating the work of division heads. I also planned the annual activities and development of the divisions.

I established communication channels with various state and private companies in the fields of cybersecurity and personal security. For senior executives, I planned event locations, taking into account security conditions and risks. Additionally, I developed contingency plans and evacuation procedures for emergency situations.

From 2022 to 2023, I served as the Assistant to the Vice-Rector for Administrative Affairs at KPI named after Sikorsky. My responsibilities included selecting and training department heads and monitoring their work.
While teaching "Physics of Traditional and Alternative Energy Sources" and instructing IT professionals from 2018 to 2023, I noticed that my skills in management and organization could be highly beneficial in the IT field. Therefore, I am currently searching for opportunities to apply my experience to real projects.
Position: Client manager
Category: Support
Experience: 5 years | English: upper

My greatest professional achievement was turning around the success of my last employer's Customer Support Department. When I joined, the entire team was struggling, and we were failing to hit our quarterly goals. I was hired to help our team become more helpful. Within six months, we were achieving 20-25% above our goals, and my working plan brought an additional $16k in revenue for the company every month. 
But I feel that my greatest achievement is yet to come!
In short, I was working as a CSR for the last four years. There are some of my main responsibilities:
- Managing support tickets with financial/technical relations;
- Handling customer requests;
- Communicating with the dev team and other departments;
- Reporting results to the project's team.
Friendly team
Position: Client Manager
Category: Support
Experience: 11 years | English: fluent


Bank factoring specialist: primary analysis of client's business, credit comities, sales, limit calculations
Sales manager, head of customer service department,  head of the production department at printing company: sales, client and sales support, prodactuon process basic control, organizing processes of Internet promotion in social networks  networks, the work of Internet resources.
Position: Client Manager
Category: Support
Experience: 2 years | English: fluent


Daily cooperation with end-users (emails, Jira tickets, calls):
- helping with system questions;
- organizing and conducting demo calls;
- preparing bills for new features and extra developments;
Interaction with the dev and support teams:
- double-checking tricky and common user's questions with the team;
- submitting bugs in Jira;
- organizing and conducting calls with the dev, support and product parts of the team.
Extra responsibilities:
- work with Confluence: collecting and transferring all existing system documents to one place;
- interaction with Confluence team for better organizing of our internal library.
- creating own articles.
Writing release notes after each weekly deployment release.
Position: Client Manager
Category: Support
Experience: 9 years | English: fluent


English Tutor/Translator
TOEFL Score 113 out of 120 (2013)
Nov 2020 - Dec 2022

Sales/Customer Support Manager
Anna Z Wedding Dresses
I started as an interpreter, translating for the company at International Trade Shows and fell in love with the quality of the dresses. It was a family-owned small business, so I decided to use my 5 years of PM & sales experience for promoting Anna Z brand in the EU. By enchasing social media activity, organizing private shows at bridal shops and having a personalized customer communication, I managed to open a totally new market for them, thus tripling the sales & increasing brand awareness.
May 2019 - Dec 2022

Sales Manager/Project Manager
Bimedis Medical Equipment Trading Platform
2013 ‑ 2015 ‑ translated website content into English & German
2015 ‑ 2017 ‑ project manager (hiring staff, managing the team, organizing workflow processes, planning)
2017 ‑ 2020 ‑ sales manager (international B2B sales, representation of the company at International
Exhibitions)
It was initially a startup project with 0 clients or sales, which, together with my team, we managed to successfully launch on the international market and it is currently successfully functioning as one of the top e‑commerce platforms in the world.
Sep 2013 - Oct 2020

English Tutor/Translator
Language School Priority
Sep 2011 - May 2013
With over 10 years of professional experience in dealing with international partners, customers and students, I am open for new opportunities to use my close-to-native English & good German, as well as top-notch communication, problem-solving and organizational skills to help my future company prosper. 

Being curious, responsible and hard working since an early childhood, I believe a person is able to master any skill with enough will power, practice and consistency. I am ready to share my expertise as well as learn whatever is required for ensuring top‑level performance with attention to details and flexibility on my behalf.
Position: Client Manager
Category: Support
Experience: 0.5 years | English: fluent

Qualification/certification:
 ⁃ Trainings for teachers. Improving the methodology and language skills
BigMoney Running Business Marathon
Methodology writes on Adult Tutoring
IELTS preparation for students
Personal qualities:
 ⁃ outgoing and communicative;
 ⁃ reliable and hard-working;
 ⁃ responsible and a good team player;
 ⁃ constant willing to converse;
- target-set.

Special skills:
 ⁃ Language skills: English - Advanced, Ukrainian - Native, Russian - Fluent, German – Elementary;
 ⁃ high soft skills: networking with people and managing community’s needs throughout social media on a regular basis;
 ⁃ ability to co-work in team and settle the problems immediately;
 ⁃ computer literate, Microsoft Pack and social media managem
Experience:
English teacher (kids 4-8)
Dnipro
2017-2018
Kindergarten English teacher 
Dnipro
2018-2019
Tutor of English for Adults
BILI BILINGUAL English hub
2019 - current time 
English school Administrator 
BILI BILINGUAL English hub
2021 - current time
Position: Client Manager
Category: Other
Experience: 2 years | English: intermediate

I have a huge experience in communication with native speakers (German) as I lived in Germany for a long time. I worked with people of different ages and nationalities.
German tutor 
03/2022 - now
•Preparing lesson plans that incorporate current educational theories and practices; 
•Preparing students for standardized tests such as Goethe-Zertifikat  or ÖSD;
•Evaluating student progress by tests and providing written feedback on homework assignments

Customer support representative
artcom venture GmbH | 01/2021 - 02/2022
•Communication with customers and solving their problems though various channels;
•Resolving financial issues;
•Working with marketing based CRM system;
•Assisting with identification of bugs and communication with developers 

Personal Assistant
Travel agency | 07/2019 - 12/2019
•Supporting with contract preparation, general administration, travel preparation and bookkeeping


Internships abroad for students:
• Waitress (05/2019 – 07/2019) Pension Hus Sünnenkringel, 18374, Germany, Zingst;
• Au-Pair girl in Germany (07/2018 – 12/2018) Germany, Düsseldorf;
• Waitress (06/2017 – 08/2017) Gasthof Zum Becklinger Holz, 29303, Germany, Bergen 
• Kitchen assistant (06/2015 – 08/2015) Raststätte Aalbek-West, A7, 24537, Germany, Neumünster
I'm looking for a job as a manager in a company where I can use my experience and grow professionally and personally.
Position: Client Manager
Category: Marketing
Experience: 0 years | English: upper

Gained a qualification at "Ukrainian-Polish high school Central European University" field of study: marketing from 12.02.2021 to 12.04.2021
I have been working with the private company Never Give up class which is an English tutoring where I managed advertising, made stories, wrote posts, developed advertising creatives and curated online-courses
I am looking for a job where I can learn new skills, create new projects and give birth to incredible ideas which could help the company to grow up and develop itself
Position: Client Manager
Category: Support
Experience: 4 years | English: upper

- Everywhere I worked as a Team Lead, my team's performance and satisfaction were the best among my colleagues 
- Implemented the ticketing system from scratch
- Created the Self-Onboarding plan by recording 30 detailed videos for clients and conveniently setting it up in Notion
- Improved clients' loyalty and satisfaction compared to the job my previous colleague was doing by 50%
- Held a training session for the team on customer satisfaction, which is still, after more than a year, being kept in the company's library for the support team to rewatch
I've worked as a Moderation Shift Lead, where I managed a team of 7-11 people, motivating them, improving their results, and planning the improvement of the performance quality. 

As a Customer Support Lead, I've provided technical support, solved escalated cases, improved the team's performance, and held training sessions on boosting customer satisfaction techniques. 

As a Client Manager, I've onboarded B2B clients, made sure their needs were met, consulted the clients on the best ways to implement their strategy within the product, managed the clients' database, implemented and set up the ticketing system, was the mediator between clients, Sales team and the development team, helping to resolve technical issues and to compose custom development requests. 

I've always enjoyed working with people, it's what I do best. Plus, managing and organizing were also always my strong suit. I'm eager to observe and take part in various projects that are new to me, so please let me know if I can help implement your ideas!
I've worked in the Dating industry, and wouldn't want to get back into that. Also, Sales are not really what I enjoy doing full-time, some parts like upselling and managing the payments are close to what I do, but searching for new clients and providing demos - is something I wouldn't want to do.
Position: Client manager / Account manager
Category: Support
Experience: 3 years | English: fluent


2015-2019 SEO copywriter, proofreader
2018-2022 ESL teacher (off and on) 
2019-2020 Account manager (Upwork project)
2021-2022 Administrative assistant, translator, client manager
- assisting the manager during negotiations with potential foreign partners (import from Europe - 2 new signed agreements)
- preparing papers for international shipments
- working with 1C
- taking orders from Ukrainian distributors
- translating labels, brochures
- good at dealing with customers/teams serving as a coordinator/intermediary
- able to work independently
- enjoy email communication
- able to multitask and improvise, but I thrive when I have specific tasks and reasonable deadlines
- do not see cold emails/calls as part of my responsibilities
- google before asking
Position: Client Manager/Account Manager/Client Communication
Category: Other
Experience: 7 years | English: fluent


A highly responsible and communicative person with rich experience in the customer care field. Over the past years of my professional path, my responsibilities included but were not limited to working closely with C-level customers and helping their business grow, managing, onboarding, and training both remote and in-house teams, developing company processes, being an effective communicator, and advocate.
I see myself working in a small-medium company, communicating with different teams, brainstorming, facing challenges and solving problems. I am a very hard-working person and I love being proud of my work.
Position: Client manager/Customer Service/Fintech/P2P Trading
Category: Support
Experience: 2 years | English: fluent

Work in Claim Justice - were done successful recovers of the lost funds in Claim Justice company. That can be found on TrustPilot (Claim Justice).
-1 Year 3 Months in the recovery companies (Claim Justice/Global Refund Group)  - helping clients to recover their lost funds using legal procedures (refund letters with banks, applications to the crypto exchangers and regulated companies to receive original transaction history with full crypto addresses to start a crypto investigation, basic understanding of the crypto currency and how blockchain works, English communication) I have enough positive reviews of my work on TrustPilot as a case manager, that can be found on TrustPilot (Claim Justice) with the name Yevhenii and they are attached to my CV.
-2 months as a KYC Agent at the Ukrainian crypto exchange - verification clients due to the procedures. Working with clients' documents and CRM. 
-2 months as a Supervisor (Honest Capital) - Controlling sales managers to follow the rules of the company when they are working. (to follow the company's script)
-5 Months in Geo Pay/Currently working here. Working as a client manager to develop a regulated in Europe crypto/fiat exchanger UAB AB Exchange. Working on P2P trading with Binance, OKX with foreign clients from Europe.
-I also own a not-big gaming/tech YouTube Chanel Pleyard Play
I am an active PlayStation user, I own a PlayStation 5. I am fond of gaming,
technologies and of course as a YouTube owner editing videos.
My YouTube Chanel has more than 350 000 views summary and some of the
videos have 37K+ views.
To create videos I use Adobe Premiere Pro, Adobe Audition, Adobe Photoshop.
Position: Client manager, HR manager, Recruiter
Category: Recruiter
Experience: 1.5 years | English: upper


I have been working as a client manager in the design studio for a year and a half, where I communicated with our clients, kept in touch with those who took design samples for review, ensured the presence of these samples in the studio, for the comfortable work of other clients and coworkers, kept records of the visits of clients in the 1C program, also worked with program Asana. I received new collections that arrived at the studio, notified my coworkers and our regular customers about them. I also corresponded with suppliers of our design goods, calculated price lists for more than 100 brands. Sometimes I had to deal with problem-solving because working with people includes being involved with the problems and being able to solve them as a manager. One day I saw one of our clients arguing with our office manager. I immediately understood that the office manager didn`t understand what the client wanted from her. So I went to them and asked what the problem was. I also asked the phone number of this client to contact her when I will solve it (to be honest I didn’t know how to do it, all I knew, was that I want our customer to be satisfied and that I would do my best to reach it). To sum up, my biggest goal at work was to ensure a comfortable atmosphere and work for every client who comes to our studio (and I think I was doing it great).
I expect a friendly team, challenging tasks, opportunity to learn new things and develop my own skills at my new work
Position: Client Manager // Support // Coordinator // PART TIME or VERY FLEXIBLE FULL TIME
Category: Support
Experience: 2 years | English: fluent

- hit and exceed department KPIs (upsales, retention)
- 90% students won up to full coverage scholarships in universities worldwide (e.g. grant at the Hult Business School, Stipendium Hungaricum, DAAD scholarship)
- maintain a customer satisfaction rate of 100%
- carried out retention calls with unsatisfied customers, convincing 40% of them to keep using the service
- video-consultations with potential leads (CIS, India and Africa)+ customer onboarding
- providing timely updates and reports
- resolving clients issues in an efficient, tactful manner
- working closely with cross-functional project teams to maintain continuous product knowledge
- using feedback to inform the product and operational teams
- using the CRM system & personal dashboard
- coached and mentored junior client managers providing them with feedback based on their performance
- collaborated with both marketing and sales department in order to develop successful strategies for obtaining best leads conversion
Position: Client Operations Associate
Category: Support
Experience: 2.5 years | English: fluent

I am self-disciplined and self-motivated. In my previous position as a customer support manager I have learned to build strong customer relationships. I have 2+ years of experience resolving complex customer inquiries. I am always welcoming and tolerant of others no matter the situation.
2018 - September 2020 - Customer support manager
I am hardworking, caring, attentive to details, looking for a job related to communication with people, and creative approach,  challenging with a possibility to grow in my career.
Position: Client Partner, Account Manager, Customer Success
Category: Sales
Experience: 10 years | English: fluent


For the last 10 years I've been on the front with clients, both potential and existing accounts, attracting new business and leveraging existing relationships. Online, face to face, during events and on the phone. 
I focused on outbound marketing, lead generation, sales techniques, contract negotiation and closing deals. I've gained great experience in B2B sector and in IT industry in general. 
I am qualified to work with enterprise level decision makers and high value accounts. 

Background: 
General Marketing, Channel Sales, Sales Training, Business Development, Management of SDR functions, Full-Cycle Sales. Account Management.

Areas of expertise: 
B2B Service, Project Outsourcing, Outstaffing. Inbound and Outbound Sales. Events (roadshows, trade shows, and exhibitions, conferences). 

Planning to move forward to Delivery and Project Management teams.
I am currently open to new opportunities like Client Partner, Customer Success or Account Manager. 

I'd like to join a company that values their clients and works to make them successful to grow together.

Not at all interested in lead generation.
Position: Client Partnership Manager
Category: Marketing
Experience: 1.5 years | English: fluent


I have tried different roles (translator, copywriter, personal
assistant, SDR) which gave me a unique experience that can be
used in any field. I speak English/Russian/Ukrainian fluently. I can
also safely call myself the owner of such qualities as creativity,
critical thinking, outstanding diligence, and time management
skills. I always approach solving problems decisively and strive
only for self-improvement.
Position: Client relations
Category: Project Manager
Experience: 4 years | English: fluent

Assisted and contributed to the re-architect effort of a core SaaS product from v1 to v2, to increase the platform performance, with successful results - average profit growth for clients was 102.65% with v2
Successfully curated and delivered an update of Angular v12
Created operational plans for Customer Service aligned with the strategy and led the execution of the plan; onboarding processes of business knowledge of the product; 
Organized and filled Knowledge base (internal and external)
Represented the company at DMEXCO (Digital Marketing Exposition &amp; Conference) 2022, handled successful presale meetings
Currently switched to audit and consulting. Working on market research and analysis. Can analyze data for business purposes. Worked in Adtech (programmatic) for three years and have great experience in customer support, account management. Looking forward to join interesting project in IT company.
Position: Client Relations, Communication,  Project Manager
Category: Other
Experience: 7 years | English: fluent

знанням кітайської, італійської, англійської
Hello, my name is Daria, and I have experience working with foreign partners, experience in international communication, has lived abroad for seven years, in China and Italy. I have a talent for epistolary art, a creative mind with serious intentions, who demands of herself and others results in work and projects. I can teach, delegate and educate. I possess a natural taste in beauty and style, as well as a developed intuition in interpersonal communication. Was employed as a theater critic, art manager, and journalist. Have visited 23 countries around the world. I speak five languages. A responsible and hardworking person. I am looking for a job and ready to start my career journey urgently. After three full-time higher educations in three different countries, I realized that time I have spent studying and working in various schools and companies has come to the end. And now I am totally ready to share my knowledge at a decent, respectable job. Thank you for reading this letter. I am attaching my resume in English as well as hoping for further cooperation.

Sincerely,

Daria Malinina
хороші люди, які люблять працювати і креативити
Position: Client Relationship Manager
Category: Sales
Experience: 1.5 years | English: upper

1. Built LinkedIn network base from scratch up to 2000 contacts.
2. Led calls and meetings with potential customers from USA, Europe and Israel.
3. Got B2 Upper-Intermediate English level (and I am not going to stop learning).
4. Completed an online course "Successful Negotiation:
Essential Strategies and Skills" on Coursera.
5. Listened to the training "How to deal with objections".
My main responsibilities are:
- building and engaging with professional network
on LinkedIn
- leading business communication with MQLs
- making pre-sale calls, identifying customer’s
"pain" and presenting the value of our offering
- working closely with recruitment team to match
candidates with projects requirements
I would like to evolve in the area of sales and/or account management.