lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: support
Category: Support
Experience: 0 years | English: upper

have no clue. I'm a good person is it counts as an achievement? I have some achievement but they are not related to IT if you want to know more - ask me
Worked in China for 5 years not IT-related sphere .. I'm around computers all my life ;)
Please be aware this is resume only for companies that are looking for someone English Speaking support unless you can be able to pay money for the Ukrainian/Russian support it will work just fine. Please notice I do not sell anything via support I do not tell people about money of any kind. My job is to serve people, respond to their emails, phone calls, live chat, etc. I do not sell or promise them anything, I'm customer support if you have a problem with understanding what is customer support job DO NOT BOTHER ME

Если вы не знаете что такое Customer Support - не стоит звонить. Сотрудник данного отдела, не должен просить денег или просить что-то оплатить. Я ничего не продаю, по телефону или email, максимум, что я могу - сказать, сколько стоит та или иная услуга. ВСЕ.
Position: support
Category: Support
Experience: 1.5 years | English: intermediate


Zendesk, Jira.

•	Supply support clients via zendesk ms
•	Monitoring the main works and tools of software, troubleshooting
•	Analysing information, data capture
•	Task control and distribution. Interaction with the development team, sales, and account  department 
•	Manual review of fraudulent transactions


Basic - JavaScript , html\css , Ai, Ps,
Position: support
Category: Support
Experience: 0.5 years | English: intermediate

I made a major income for Onlinebistro as when I worked there, they just starded promoting their product and I was there from the very beginning.
Also when I was in Aviacontact I've achieved the following goals:
- Improving of English
- A lot of knowledge about Airlines
ТОВ "Нова пошта"
June, 2016 - April, 2017
Warhouse worker + customer care
Main responsibilities: assissting with packeges, contacting with customers, working with internal documentation

Online Bistro Travel Solutions
May, 2017 - May 2018
Marketing manager
Main responsibilites: product promotion by phone calling, meetings, emails.

Aviacontact
July, 2018 - May, 2019
Claims manager
Main responsibilities: refund application processing, contacting with airlines by phone/emails/web
Flexible schedule, good team, decent salary, interesting tasks.
Position: Support
Category: Support
Experience: 0 years | English: fluent

September - November 2020
Studying at the language school 
February - May 2021
English language courses “Green Forest” Upper-Intermediate level
June 2021 – August 2021
English language courses “Green Forest” Advanced level
November 2021 
Testing courses from Mate Academy
04/2020 – 10/2020
Company: ТОВ «KTB»- Receptionist
	Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements;
	Conducts problem solving and troubles hooting;
	Provides technical help to colleagues if required;
	Provision of consulting services;
	Preparation of documents under the guidance.

11/2020 – 02/2022
Company: “English for kids” -  English tutor and teacher
•	learning English (grammar, reading, listening, speaking)
•	homework
•	educational games

02/2022 – present
Private English and German tutor and teacher
Position: Support
Category: Other
Experience: 11 years | English: intermediate


15 years of Travel support , organization of charter flights and own tours .
Visited more then 30 countries .
Working directly with airlines and foreign partners , insurance company.
Now I want to continue working in tourism , despite the war , and I can be a good Assistent in the organization of tourist trips
Position: Support
Category: Support
Experience: 3 years | English: upper

Skilled in all aspects of test planning, test cases/checklists, development, and test execution. Fast adaptation to new things and a fast-learners, flexible. Strong skills in manual web application testing. Highly interested in participating in conferences/seminars to gain new knowledge about software testing. Responsible and attentive to details.
Able to learn new technologies and solve complex tasks, do the best to have customers satisfied.

Working as customer support manager of the first line received 35 reviews in a month. Have lots of positive feedback from customers.
1. Creation of bug reports, registration of reports in Jira
2. Assistance in solving technical problems when using the product/service and its further coordination
3. Redirection of requests / requests from users to the appropriate technical support specialists to solve the problem (this is mainly related to the first line)
4. Active work in Jira/CRM/Trello
5. Testing and creating bug reports
6. Writing test cases for bug reports
7. Manual testing of hardware devices (Desktop Phones, Mobile Phones, etc.)
8. Manual testing of native mobile applications Android, iOS
9. Active collaboration with developers/product team etc.
10. Manual testing of server applications and systems
11. Basic knowledge of HTML and СSS

As customer support:
-Delivering consistently excellent customer service
-My role included holding email, phone, and live chat
support (Had been working in live chat support for a year) -Resolving customer complaints, drafting status reports
on customers' issues
-Research and data entry to troubleshoot customer problems -Handling negative customers as well for improving overall customer experience and fostering loyalty
-Answering questions about a company's product or services -Hosting a demo calls
-Tracking customer service KPIs and metrics in live chat -Managing a team of junior customer service
representatives (teaching trainees while internship)
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
-Earning customers trust and loyalty and of course great amount of reviews

Skilled in all aspects of test planning, test cases/checklists, development, and test execution. Fast adaptation to new things and a fast-learners, flexible. Strong skills in manual web application testing. Highly interested in participating in conferences/seminars to gain new knowledge about software testing. Responsible and attentive to details.
Able to learn new technologies and solve complex tasks, do the best to have customers satisfied.
Junior QA (manual), second-line support, first-line support, sales and technical support.
Position: Support
Category: Support
Experience: 7 years | English: fluent


1. Vikonda, window factory , Poltava —manager
August 2018-January 2020
• Advising clients on products and services;
• Interaction with the client base;
• Presentation of goods, services, search for new customers;
• Providing documentary reporting on the work performed.
• Preparing financial statements.
• working in CRM system
2. Markisol International Ltd. Sp. o.o., Szczecin, Poland —manager
March 2020-June 2020
• carry out work on the provision and promotion of advertising services
• concluding agreements that determine the nature and scope of work to be performed, their payment at current rates or the terms of the agreement.
• Searching for new clients.
• counseling clients, accepting new orders
• analyze and troubleshoot technical issues
• сomplete invoices in accordance with accounting requirements.
3. Coral travel, travel agency, Kyiv  — Customer support manager
June 2020-October 2020
• Аnalysis of customer requests
• Advising clients on products and services;
• Preparing financial statements
• Uderstanding customer problems and solving it; help in solving complex issues
Position: Support
Category: Support
Experience: 4 years | English: fluent


1 year as Customer Support Representative, half a year as Operational Manager and 1.5 years as Digital Security Manager. I have excellent English communication skills (degree in Linguistics and Literature), can easily process hundreds of requests via online chat, e-mails. Has been awarded as "Best Support Representative" of English speaking department, conducted numerous introductory educational courses for newcomers, worked with complaints, for half a year I`ve been optimizing, translating and redeveloping our database for international partners. Concluded numerous analytical researches on key business aspects, compared and predicted the results of different promotional campaigns, tested inner products for vulnerabilities.
Position: Support
Category: Support
Experience: 5 years | English: intermediate

Курсы Linux Essentials
5 years of work in technical support, good communication skills, easy to learn. Customer-oriented approach to work. Open to new experiences. Good soft skills.

Jira, Confluence, CheckMK,Service Desk,APPDynamics, Zabbix, Data Center Expert, Grafana, Opsgenie, Camunda,SQL,AD,Microsoft 365,Microsoft Exchange.
Position: Support
Category: Support
Experience: 11 years | English: upper

- Optimizing work and procedures in different
companies: paper flow, contract work, invoicing, e-
correspondence, moderating websites and FB pages
- Optimizing logistics: as a result saving money of
the departament
- Changing company policy to:
Increase security level (reducing a level of
cheating)
Review and consider economic activity,
reducing running costs
Support and development of the company's
image (PR-, Event-management, advertising
Foundation of a staff training school
ABOUT ME
I am smart, flexible, educated, with a huge
professional experience in various fields of activities:
people/customers, documents, commerce, tourism,
service, administration, translations. Good command
of English, native speaker of Ukrainian, Russian.
Study Spanish (B2)

SKILLS
PC: confident user (Windows, MacOS)
Languages: En, Ua, Ru, Sp
Software/CRM: 1 S, Zedonk, MCMED
Good managing experience. Strong at working
with international paper flow.
Attentive to details
Remote job only
Position: Support
Category: Support
Experience: 0.5 years | English: intermediate


Account Manager (Amazon) April, 2020-May, 2021
Duties: preparing work operational tasks, creating complex Excel table forms for data structures, editing and submitting information about commodities on sellers’ accounts, reviewing and maintaining system knowledge base, cooperation with team members toward constant business process improvement.
Сustomer service agent (Vodafone Ukraine) September, 2019-February, 2020
Duties: process customers’ requests with CRM-system, excellent knowledge of internal system processes, submitting JIRA tickets for further technical investigation, reaching positive clients feedback about received assistance.
Want to become a part of professional IT team.
Position: Support
Category: Support
Experience: 1 years | English: basic


Administrator:
- Monitoring the implementation of the main indicators of the store
- Possession of basic sales techniques
- Organization and control of staff work. In direct subordination of 4-6 employees
- Staff training and knowledge testing
- Knowledge of cash discipline
- Maintaining documentation for the store
- Fundamentals of merchandising
Sales manager: online - school "JustSchool"
- introducing the client from the stage of establishing contact to payment
- informing the client about the company's services
- recording and control of trial lessons
- making outgoing calls to students who have stopped attending school
Position: Support
Category: Support
Experience: 7 years | English: upper


Airline customer support, birthday event client manager, IT support. Currently I want to make a new step on my career path and go deeper into IT area. I aim to dive into work on the product which is more complex and diverse than my previous jobs.
Position: Support
Category: Other
Experience: 1 years | English: upper


An experienced legal counsel with hands-on experience in local and international IT business support, including Corporate, Tax, Contract Law, Intellectual Property, Data Protection, and Regulatory Compliance.
Responsible for legal support to an international company in Ukraine as a part of the global legal team and taking risk management decisions. Skilled in Negotiation, contract life-cycle management, global regulatory compliance, claims coordination, legal support for business operations, and risk management control.
Position: Support
Category: Support
Experience: 5 years | English: intermediate

support, customer service, customer support, German, customer care, good communication skills, CRM, troubleshooting, Customer support specialist, HelpDesk, Microsoft Office, Windows, customer support manager, technical support, Service Desk, ability to learn quickly.
As a customer service specialist, my daily responsibilities include:
being part of a team specialized in offering support through written and phone communication in the german language.
Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone. To assist consumers in setting up service repairs for their appliances, to check the availability of technicians, and make appointments for service calls. Facilitate resolution for consumers' issues and log the information into the consumer's account.
Position: Support
Category: Support
Experience: 4 years | English: upper

Independence, Communication, Critical
thinking, Prioritizing
Ciklum
Application support
Lviv
-Assisted live platform issues during a 24/7 support rota
-Provided support 1st level for software utilized by business
-Understand and analyze customers problem, find appropriate and
acceptable solutions
• Help to solve most simple problems directly otherwise escalate the
issues through our ticket system to the back-end support team
• Incident management
Administration accounts: Atlassian products, AD, Office, Zoom.,
project internal software
L1 Incident Response

L1 Incident Response
ABBYY
Kyiv
First line support
Share screen sessions with customers
Providing technical help for all company software
Initial diagnosis of the users issues

L1 Support Engineer
OnApp
Lviv
Cloud services
First line support
Classification of the incidents, phone calls
Technical help in UI or console(Linux based)
Proper updates for customers (related to the L1 queue)
New opportunities, achieve and goals; upgrade knowledge to a new step
Position: Support
Category: Support
Experience: 2.5 years | English: upper


Cosmonova LLC
Киев
Network administrator (Technical support)
• Technical support and consultation of subscribers during a
telephone call;
• Monitoring the work of services (taking part in the elimination of
problems encountered);
• Support when connecting new subscribers.
• Setup, help in setting up and running network equipment.


Hegelmann Transporte
Киев
Helpdesk specialist
• Provide help-desk support and resolve problems to the user’s satisfaction
• Document internal procedures
• Monitor and respond quickly and effectively to requests
received through the IT help-desk
• Modify configurations, utilities, software default settings, etc. for
the local workstation
• Assist with on-boarding of new users
• Install, test and configure new workstations, peripheral
equipment and software
• Maintain inventory of all equipment, software and software
licenses
• Manage PC setup and deployment for new employees using
standard hardware, images and software
• Assign users and computers to proper groups in Active •
• Directory in coordination with had office standards
• Perform timely workstation hardware and software upgrades as
• Maintain AD and exchange 2013


TSTech
Киев, www.tstechpro.com/
HelpDesk Support Engineer
• Handling and escalating tasks in the Jira ticket
system/ZenDesk.
• Assisting customers in solving problems with access to
company's systems and web servisec
• Provide techical support via slack, skype, phone.
• Help to clients in a solution of problems with access to company
systems and websites
• Help of the company to employees in a solution of problems
with access to corporate websites
• Control of privileges in a control system of clients
• Monitoring the stability of services

The British Council Ukraine
Киев, www.britishcouncil.org.ua/
IT manager assistant
• Assist in managing, maintenance and sustainability of the
British Council’s ICT systems and networks
in Ukraine to the satisfaction of all stakeholders and in
accordance with British Council ICT standards.
• Installation and maintenance of ICT infrastructure, including
servers, workstations, active equipment, printing devices,
telephone network.
• Assistance in managing physical network infrastructure (eg,
hubs, switches, and cables), including physical movement
and
cable equipment
• Providing multimedia support, including video editing.
Position: Support
Category: Support
Experience: 8 years | English: upper


C U S T O M E R S U P P O E R T A G E N T   |   F E B 2 0 1 1 - M A R 2 0 2 3
O N Y X E N T E R P R I S E S I N T ' L C O R P, C R A N B E R R Y, N J ( R E M O T E
WO R K )
Working for one of the bigest Automotive Parts, Accessories, and Tire Retailers
in the USA. My dutis were
- obtaining, analyzing, sorting data, respond to inquiries of customers and
suppliers, assigning tasks to relevant agents, controlling and verifying task
execution before reporting to the management, preparing presentation;
- compiling reports, collection, analysis, processing of information;
- communicating with clients and partners via emails, phone calls
Position: Support
Category: Support
Experience: 8 years | English: intermediate


Customer supporting
-placing orders, receiving of confirmations, checking the prices, discounts, terms of delivery and goods’ readiness;
- making the payments and transport ordering for the goods' delivery
- settling down reclamations
- monitoring and analysis of the warehouse balance, providing the established inventory of goods;
- calculating of the projects’ value and getting the additional discounts with suppliers;
- updating of the current price lists;
- searching of the new suppliers and establishing the cooperation;
- improvement of sales conditions with current suppliers

Comercial administrator in survey company
-placing orders, receiving of confirmations, checking the prices, discounts, terms of delivery and goods’ readiness;
- making the payments and transport ordering for the goods' delivery
- settling down reclamations
- monitoring and analysis of the warehouse balance, providing the established inventory of goods;
- calculating of the projects’ value and getting the additional discounts with suppliers;
- updating of the current price lists;
- searching of the new suppliers and establishing the cooperation;
- improvement of sales conditions with current suppliers
Position: Support
Category: Support
Experience: 1.5 years | English: upper

• travel lover 
• fond of dancing
• passionate about reading 
• a member of Oxford Professional Development Webinar
• ZNO: Ukranian 181
Customer support representative, (Gambling) November 2021 – March 2023
• providing support for clients via email 
• documents checking and editing
• verifying 
Tools: Trello, HelpDesk, Google Spreadsheets
English teacher of middle and high school students September 2022 – April 2023
• teaching students through providing multimedia resources
• homework checking
• integration and creativity
Tools: Quizlet, Kahoot, WordWall, PowerPoint, Word
Customer support representative, call-center operator (Teleperformance) October 2020 -
September 2021
• supporting clients at any stage of their problems (calls, emails) 
• making calls to clients 
• dealing with complain
• providing clients with additional services of the company
Tools: CRM, Zendesk, Avaya
Position: Support
Category: Support
Experience: 0 years | English: upper

High-performing professional with thirteen years of experience in business development, sales, internet marketing, e-commerce, information technologies, social media marketing. Successful built business from scratch in Dubai. Managing full cycle of processes.
Developed successful partnerships with local companies and government sector to produce high client satisfaction rates. Trained, coached and mentored staff of partner organizations to ensure excellent knowledge of our programs. Managed team including remote and in-house representative in Belarus, Russia, Ukraine.
Position: Support
Category: Support
Experience: 3 years | English: fluent

Continious growing reaching milestones, receiving bonuses for overperforming, applying for and getting promoted on various levels
Different style of tech support, both phone and email, systems ranging from CRM to ticketing, escalation processes, willing to develop leadership and technical skills based on product
Any kind of l1-l2 support role preferred
Position: Support
Category: Support
Experience: 3 years | English: fluent

Raising the productivity of operation team, problem solving and reaching of KPIs and targets.
Employees support specialist, HR in NBS Europe in Lviv 2013-2015. Supporting and consulting company Employees regarding salary questions via emails and phone, doing monthly reports.

Client support specialist, venue specialist in Tagvenue company, Krakow, from 7th of October 2019 till 30th of November 2020.
Searching, hunting venues and creating venue profiles for British and Australian clients on the company's platform. Support of the created venue cabinets and fulfilling requests from clients via email and phone.
The important thing is friendly atmosphere. I'm searching for the remote position with interesting tasks and possibilities for development.
I'm not searching for the position connected with phone calls and night shifts.
Position: Support
Category: Other
Experience: 0 years | English: upper

Good communication skills, English.
Expereince in aviation, positions: security agent, passenger handling agent, representation of aircompany, duty station manager, training manager.
Logistic(USA): dispatcher
Due to war in Ukraine, all regural flights and airports stops, so trying someting new.
Position: Support
Category: Support
Experience: 1 years | English: upper


Experience as a Customer Support Representative at Namecheap
Key responsibilities: 
- Investigation and prevention of fraudulent incidents on websites
- Communication with clients via email
- Resolution of conflict situations
- Use of internal databases and tools
Position: Support
Category: Support
Experience: 5 years | English: upper


Experienced IT Support Manager with a proven track record of efficiently managing and leading teams to deliver exceptional technical assistance. Possessing strong problem-solving skills and in-depth knowledge of various IT systems and infrastructure. Effective at optimizing processes, reducing costs, and enhancing customer satisfaction. Committed to staying up-to-date with the latest technological advancements to provide cutting-edge support. Adept at fostering a collaborative work environment that promotes continuous improvement and achieves business objectives.