lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer specialist
Category: Support
Experience: 3 years | English: upper


First of all, I would to introduce myself as open-minded and hardworking person. I worked as a waitress for 2 years and got good communication skills in English. The second job was Technical Support Specialist on Bolt and Wizz Air projects for 3 years. I chatted with people , solved theirs issues and improved my English knowledge, as all communication was only in English. 
Also, i had an experience in working as a logistician manager for 2 month, I also communicated with people in English every day and it give me good result in communication skills.
Position: Customers services
Category: Support
Experience: 2.5 years | English: upper

Over the years I have been able to secure more customers to my employer and I was able to retain the previous customers too.
My name is Solomon, I have been a customer service representative over 4years now at a school where I was incharge of attending to parents, and new customers who want to enroll their children to the school and also to deliver correct information about the school to parents on time.
I will not want to be an hindrance to the company improvemen, for this reason, I will make sure I do my job with all diligence.
Position: Customers service support
Category: Support
Experience: 7 years | English: upper

Skills and Achievements 

* Establishing of claims and reclamation business processes of the companies "from scratch"; 
* Managing of a network of service centers based on the company's clients; 
* Participation in the organization and implementation of the enterprise quality management system according to the ISO:9001 system; 
* Proficiency in English (Upper Intermediate), Russian and Ukrainian (fluent); 
* Extensive practical experience in organizing procurement processes and interacting with enterprises in Ukraine, near (Russia, Belarus) and far abroad (China); 
* Experience in business trips in China and Ukraine; 
* Experience in concluding contracts/transactions, incl. with foreign suppliers and their subsequent maintenance; 
* Working skills in such programms as 1C8, 1C7, MS Office package, Bitrix-24, etc.;
My work experience in past 10 years. 

1) Claims and Service Manager (Velotrade, LLC november 2014 — till now)
* reception, registration in 1:C and decision-making on claims from customers (inconsistencies); 
* analysis of complaints and preparation of corrective and preventive measures; 
* organization and coordination of the network of service centers in Ukraine (more than 30 cities); 
 * participation in organisation of a business process approach at the enterprise (coordination of the development of quality management system regulations, certification according to the ISO:9001 system). 
 * participation in the organization of certification of the enterprise according to the ISO:9001 system. 

2) Purchasing manager in international purchase department (Velotrade, LLC march 2012 — november 2014)

* Seeking of relevant suppliers 
* Provision of products? Parts and equipment 
* Supplier evaluation and development
Position: customer's support
Category: Support
Experience: 0 years | English: upper


-representation/protection of  shipowners’ /vessels’ interests with the corresponding Port Authorities (Port Administration, Harbour Master Service, Customs, Border Guard Service, Sanitary/Veterinary/Phytosanitary Service, surveying and stevedoring companies);
-drawing up all necessary documents for vessel’s call at the port/loading/discharging operations/leaving the port.
Position: Customers support
Category: Support
Experience: 0.5 years | English: upper

I had the opportunity to work in a Canadian environment, on the crossroad of various cultures, accents and languages, which gave me the idea of the work ethics, which is inherent to the Western world.
Speaking of relevant experience, I have an overall 6-months experience in CS department.

I used to work as a Customers support representative for an online-based organization, oriented toward Western market. I was responsible for communication with customers via phone and e-mails, following up with their orders/issues, settling the disputes.

My next experience with CS Department was in Canada, where I worked for a real estate company, as both customer support agent and receptionist. 

Besides, I volunteered a lot in Ukraine, Poland and Canada, which helped me to level up my communication skills. 

I would also gladly consider any training/apprenticeship in the Marketing field.
Position: customers support engineer
Category: Support
Experience: 0 years | English: upper


I have been working for 1.7 year in SDC divisions, the audit department, performed various tasks, mainly in Microsoft office programs (world, excel), I am a confident PC user, I have good communication skills, I try to optimize my work and make it more efficient.
I am considering various vacancies for further development and career growth.
Position: Customers support manager
Category: Support
Experience: 9 years | English: fluent


Translation from : English, Ukrainian, Russian
To: English,  Ukrainian , Russian

Customer support services and booking for the diving centre in Egypt. Guestrelation, emails, Instagram and Facebook messages support manager.
Position: Customers/Technical Support
Category: Support
Experience: 0 years | English: pre

Bar Manager 2015-2017
Redisson Full-time
• Staff training
• Negotiations with suppliers
• Planning promotional events
• Managing budget and monitoring the supplies
Bar Manager 2015-2017
Redisson Full-time
• Staff training
• Negotiations with suppliers
• Planning promotional events
• Managing budget and monitoring the supplies
Administrator 2020-2023
Cristel’ beauty salon Full-time
• Managing staff and monitoring supplies
• Managing work flow for staff
• Budget monitoring
Position: Customer Succees/Support Manager
Category: Support
Experience: 1 years | English: intermediate


1). Technical support in 'Allo'- 2 years 
2). Customer Support Manager in 'Allo' - 3 months
3). Sales Manager in 'oborot.team'- 3 months 
4). UpWork Lead Generation Manager in SDA/ 3 months
5). UpWork Lead Generation Manager in DevIT/ 6 months
Position: Customer Succes Manager
Category: Support
Experience: 1.5 years | English: upper


Customer service representative with first-class verbal and written communication, active listening, and analytical problem-solving skills. 
Improves the customer experience by applying service-oriented behavior, understanding customer desires and providing customized solutions to build loyalty.

I am looking for the perfect job opportunity to combine and utilize the skills I have acquired.
Position: Customer Succes Manager, Account Manager
Category: Support
Experience: 8 years | English: fluent


Account Manager/ Customer Success Manager
з 03.2020 -present 
Contact E-com, Remotely (US based company) (IT)

- Integrating a CRM software
-Maintaining help files and updating a knowledge base
- Analyzing customer data to improve customer experience
- Holding product demonstrations for customers
- Increasing customer satisfaction and retention by providing day-to-day support
- Assist customers with setting up and navigating programs or software
- Promoting the value of the product
- Reviewing customer complaints and concerns and seek to improve the customer experience
- Improving the software by texting and reporting bugs
- Coordinating and managing a team

Executive/ Business Assistant
з 06.2017 - 02.2020 
Home Reno, Remote ( company based in US) 

- Planning, documentation, implementation, and overall management of projects.
- Scheduling, coordinating and overseeing vendors and subcontractors
- Communicating with clients daily via phone, email, text.
- Creating the initial estimates based on the client's budget and needs and conducting zoom meetings
- Formatting information for internal and external communication – memos, emails, presentations, reports
- Oversee the performance of the team


Executive Assistant
з 05.2015 - 03.2017 
Qatar Petroleum Inc

• Manage scheduling for company executive
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Maintain various records and documents for company executive


Front Desk Representative
з 01.2014 - 11.2015 
Emirates, Dubai 

• Greet and welcome guests
• Answer questions and address complaints
• Check, sort and forward emails
• Keep updated records and files
• Monitor office expenses and costs
Position: customer success
Category: Support
Experience: 4 years | English: fluent


Started as a project manager and later as a team lead (2-5 searchers in the team) in the lead-generating company (1 year) in TaskDrive.
After that joined a YC company YouTeam, as a Customer Success manager. Had a few strong account scaling cases, actively worked on the customer success journey, and re-writing the onboarding experience. In 2 years was promoted to the Head of the department and focused on the team's performance as well as a clear customer metrics board. Constantly working on moving from the supportive to proactive success department direction.

Among the main responsibilities:
- Cultivating and nurturing strong, lasting client relationships to ensure their satisfaction and success
- Supporting customers through a seamless and positive onboarding experience
- Proactively conducting regular customer health checks to optimize their journey with us
Identifying growth opportunities and executing upselling strategies to strengthen accounts
- Effectively communicating and translating customer feedback to drive improvements across departments
- Serving as a dedicated advocate for our customers in internal communications, reshaping process enhancements.
- Facilitating the team members' performance in strategic sessions to ensure effective decision-making and progress
- Creating a comprehensive department metrics board to monitor and analyze performance data, fostering continuous improvement
- Cultivating strong collaborative partnerships with other departments to prioritize customer interests and ensure seamless interactions
- Devising strategies and processes that prioritize customer satisfaction and advocacy throughout every stage of the customer lifecycle.
Position: Customer success
Category: Support
Experience: 8 years | English: fluent

Increased customer lifetime by building brand loyalty.
A multi-lingual, well-mannered, fully aware of multicultural issues, team player, committed to providing high-quality support and excellent problem-solving skills to all organizational levels
A clear communicator with people from all professional and social backgrounds
A quick learner and organized professionally skilled in planning out tasks and details to achieve the project goals 

 - Diagnose and troubleshoot technical issues, including account setup
 - Develop customer-facing documentation and knowledge base articles for both customer base and internal support use
 - White Label Domain program
 - API support
 - Custom SSO setup
 - Google / Facebook application setup
 - Create and arrange e-mail newsletter deliveries
 - Escalate unresolved issues to appropriate internal teams (e.g. RnD)
 - Maintain jovial relationships with clients
 - English, Ukrainian, German, Italian
 - VIP accounts management
 - Partner accounts management
A strong and friendly team, good salary rate, the ability to grow with the company and learn
no Sales
Position: Customer success
Category: Support
Experience: 3 years | English: fluent


- analytical skills - I have got experience in market analysis  (competitors, distribution channels etc) and Teams performance analysis (finding out areas for improvement)
- problem solving and prioritization skills (1,5 years soft/hardware troubleshooting)
- communication and linguistic competence (English/German proficiency and 4+ years experience of working with international clients)
- multitasking - Im able to handle few tasks simultaneously 
- organisational expertise (I'm gathering my people management experience - building a Team from scratch and managing it remotely which is very relevant to the quarantine situation). 
- Tools: Confluence, MS Dynamics, MS Office, Slack, Google Docs
Position: Customer success
Category: Business Analyst
Experience: 2.5 years | English: intermediate


Customer Success Team (I have been 
working for 2 years at reybex cloud ERP )
JOB DESCRIPTION
- B2B Project Managing
- E-Commerce / ERP / Pre-Accounting / 
Cashier customers' project management and 
ensuring the transition of projects to live
- Managing the projects involved in the 
development of reybex Cloud ERP software.
- Writing and managing process 
documentation
Position: Customer success
Category: Support
Experience: 5 years | English: fluent

I am a customer service, virtual assistance, and communications professional with a passion for serving others. I have a strong reputation for providing excellent customer service by taking the time to understand my customers' needs and proactively engaging with them.
I believe that viewing challenges from the client's perspective has helped me to thrive in my personal and professional goals. This standpoint has also helped me to build strong relationships with my customers, colleagues, and superiors, which has led to increased customer satisfaction, customer retention, and lasting relationships.
I am proud of my journey and I am committed to continuing to provide excellent service and to helping others achieve their goals.
I am a customer success, virtual assistance, and business communications professional with over 8 years of experience. I am passionate about providing excellent stakeholder support and driving customer satisfaction. I am proficient in needs-identification, problem-solving, communication, and working with cross-functional teams and technologies.

In my current role as a Communications and Customer Success Associate, I am responsible for providing support to a portfolio of over 20 accounts. I successfully resolve customer issues, manage customer expectations, and built strong relationships with customers and stakeholders. I am also proficient in virtual assistance, and I have experience providing administrative support, content creation, and project management to my superiors and team at large. 

Additionally, I have a Msc degree in Media and Communications, and I am a tech enthusiast. 
I currently seek roles where I can take on more responsibility and continue to grow my career in customer success, people management and consumer experience journey. 

 I am confident that I can make a significant contribution to your team. 
Connect with me today to discuss how I can help you achieve your goals.
I do not want to work with people who are driven solely by figures.
Position: Customer success
Category: Sales
Experience: 10 years | English: fluent

Top Digital Sales Representative in Romania, Ukraine 2022 (implementation of digital solutions).
Consistently developed strong, sustainable relationships with multi-national customers (Ukraine,Georgia, Belarus (40)), improved the process of cooperation with customers by implementation ofdigital and logistics solutions (automatization) that led to significant sales increase in responsible
area.
Inside Sales Representative - 2018 - till nowadays
Arrow Electronics LLC - global distributor of
electronic components and computer products.
-managed the overall account relationship by providing strategic service and support to assigned customer base;
-maximized margins, gained market share and drove value added solution selling;
-analyzed sales structure, found and worked on points of growth, got necessary resources insideand outside the Company;
- responsible for on-boarding of new customers, making all necessary set-ups in the systems (Oracle, SAP, Salesforce);
-negotiation and signing of Contracts, additional agreements, NDAs, NCNR agreements etc;
-order handling (backlog management): processing of orders, control of shipments and in-time deliveries (work with carriers and transportation department), communication with suppliers
(control of fulfillment) and internal Company departments to make the process run smoothly for the Company and dedicated customers;
-quotation: provision of offers, support of BOMs, close cooperation with suppliers for Project registration and receival of special prices (quotes from components suppliers) for assigned customers, control of prices reviews, quotes follow-up;
-work with customer objections/claims: quality and service claims;
-automatization of inside and outside processes: suggestion of supply chain solutions, digital solutions: Myarrow platform for pricing and order handling;
-finance: control of CL and account receivable, prepayment;
provision of technical support for customer inquiries (with support of engineer);
-handling of meetings and presentations;
-planning: preparation of monthly forecasts.

UPM Ukraine LLC - global producer of self-adhesive label materials.
Sales Coordinator- 2011 - 2018
Field Sales Representative -2013-2014 (6 month), 2017-2018 (10 month) -deputy for the period of maternity leave
Responsible for Ukrainian, Belarusian, Moldavian markets (51 active customers).
Position: Customer success
Category: Support
Experience: 9 years | English: fluent


September’17 – till now  (maternity leave since April 2018)
IBM Ukraine
Position: Business Control
Responsibilities: Establish and maintain IBM’s framework of the internal controls; Optimize the sharing of tools and best-of-breed methodologies to mitigate business risks; Provide education and consulting on control mechanism to the team; Lead independent proactive process reviews, give expert advice, identify problem areas and offer recommendations; Generate solutions independently, based on analytical skills and business knowledge; Be accountable for individual/team/department results; Contribute by supporting activities that are subject to business measurements, impact customer satisfaction/ immediate costs or expenses

February’17 – April’17 
Talkable 
Position: Campaign Manager 
Responsibilities: Find out the most effective marketing strategy for the used campaign; Run and support the referral marketing campaigns; Provide analysis to the client on the regular basis; Run A/B tests to improve the results; Guarantee the performance of the internal communication within departments & to provide the best results to the clients in time. 


February’13 – July’16 
IBM Ukraine 
Position: Technical Support Services Sales Professional Responsibilities: Provide sales in one of the services lines of the business, particularly sales in Software Services; Develop, through direct customer contact, an effective, ongoing business relationship with clients for maximum portfolio realization of IBM service products; Identify opportunities, provide solutions to their business needs and improve their business and financial performance; Determine possibilities of increasing IBM market of service suggestion; Work with business partners and distributors; Teaming within department, with representatives from other IBM departments to provide the customer with the complete solution. 
October’10 – February’13 
COMARCH 
Position: Business Solution Manager, Retail&FMCG Responsibilities: Maintain and develop long-term and profitable relationships with customers; Cross- and up-selling of our products and services; Conduct client needs analysis; Prepare presentations; Offers and analyses to support sales of our products; Business meetings; Solution presentation; Training on new Solutions; Conference participant, speaker, organization; Preparation of the commercial offers; International working experience. Projects: IDS Group Coach leader for SFA, EDI Solution Manager.
Position: Customer Success
Category: Support
Experience: 3 years | English: fluent

- launched 2 long-term research projects (leading teams of 2 and 3 people)
- completed 8 one-time research projects alone
- worked on 10+ long- and short-term projects in a team 
- retained a first-time client for 3 more projects
- led a department squad (10 people) in learning Power BI & making a sample report in PowerPoint
- IELTS 8.0, studied for a semester abroad
At the previous place of work (2 yrs) I have:
- suggested, sold and presented social media research projects
- worked on research projects both alone and in a team 
- supervised small teams up to 3 people 
- built strong relationships with long-term clients
- lead a part of the department (10 people) in learning additional visualization tools & producing a sample report 

Since September 2019 I've been freelancing as an EN-RU-UA translator due to family reasons. Currently looking for a full-time job.

I am interested in a Customer Relations position to develop my communication & management skills and make some clients' lives a bit easier.
- possibility to exercise autonomy and initiative in helping clients with challenging tasks 
- a range of simple algorithms for simple tasks
- open and clear lines of communication within the team 
- punctuality and conciseness as key objectives in cooperation with other team members
Position: Customer Success
Category: Support
Experience: 3 years | English: upper


I am an Experienced Customer Success Manager who loves connecting with others and making communication a breeze! Personally I have a passion for exploring new places, meeting new people, and constantly expanding my knowledge. When it comes to work, I'm all about staying focused and committed until the job is done. 

My professional journey began in the role of Customer Support Manager, where I honed my skills in providing exceptional customer service. Over time, I grew into a leadership role, leading company's Success Team. 

I am driven by the thrill of overcoming challenges and feel super satisfied when I can tackle tasks efficiently. My work involves team leadership and strategic planning, building and analyzing metrics, and delivering concrete results that bring significant value to the product.
Position: Customer Success
Category: Support
Experience: 3 years | English: upper


I have 3-year experience in customer service. I started as a support team member and eventually became a quality control specialist. 
I have experience in communication with English-speaking customers over the phone, in chats, and via e-mail. 
As quality control specialist was responsible for tracking support team performance, maintaining newcomers' adaptation programs, conducting training sets, creating tests, and educational digests for supporters.

Currently, I am working as technical support agent for Investing.com.
I am responsible for maintaining routine customer requests (knowledge sharing, troubleshooting, data requests), bugs reporting and escalation of issues to IT/ Data departments.
Looking for a position with standard working hours (9-6 +-).
Position: Customer Success
Category: Support
Experience: 2 years | English: fluent


I have been working in Enterprise Customer Support for 2 years therefore I have strong communication and interpersonal skills. I am genuinely interested in people and I enjoy helping customers which is probably why my QA score is often 101 out of 100. I am also an enthusiastic person with a “can do” attitude and a positive demeanor. 
My duties include 
- providing customers with information about products and services and explaining technical aspects in clear terms to non-technical individuals;
- reporting errors and bugs on newly released software to our software development team to improve the products;
- support of VoIP and PBX systems;
- support of (Nextiva) app android and iOS based.
- CRM customisation
- diagnostics of customer’s network equipment;
- designing call flows;
- device (Polycom, Yealink, Panasonic, VTech, Cisco, etc.) provisioning and troubleshooting.