lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support Engineer L2/L3
Category: Support
Experience: 5 years | English: upper

National Technical University of Ukraine 'Kyiv Polytechnic Institute'​
Artificial Intelligence Systems
Paramedic - Company NameMotohelp.ua
Helpful and reliable professional with 5-year vast experience in helping customers get what they want to their gratification and at the same time ensuring that sales goals are met to the satisfaction of the company. I have a successful experience of driving positive change and influencing enhanced performance in customer support departments as well as creating customer support strategies and KPIs. I can prioritize, manage multiple projects, and meet deadlines. Also, I'm self-motivated working under minimal supervision, and demonstrate calmness and composure under stress and uncertainty and inspire the same in junior customer support personnel. 

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Provide 2/3 tier support maintaining SLA response time frames
• Documenting troubleshooting and problem resolution steps.
• Interact with developers, account managers, business people, and subject matter experts in order to collect relevant needed technical information
• Elastic Search for big-data analysis
• Review, analyze, solve and determine the types of resolution or escalation paths for the incidents/cases according to the knowledge base, instructions and procedures;
• Generate trouble tickets, record details of incidents and track open tickets/problems till resolution using the company's incident management system;
• Bug reporting, Bug creation, Black-Box Testing, Sanity testing, Functional testing, Smoke testing

On-boarding process of our SaaS customers ensuring immediate availability of
products and services for use.
Provide customer support and technical issue resolution via e-mail, phone and
other electronic medium.
Identify and correct or advise on product issues in client computer systems.
Perform timely escalation of support related issues to various departments for
further analysis and resolution
Perform other duties as requested and within areas of expertise
To manage and continually improve the Customer Service
experience for the customers of the company that creates an interesting product/offers services by managing, expanding, and motivating the Customer Support team. I leverage my managerial expertise, the operational mindset with a passion for product-led business growth for customers' and company success. Math, physics, engineering, foreign languages that's also about me. Want to contribute my skills and time to a top product with a close-knit team behind it. Mutual understanding always goes first for me as I am super open to communication and dialog inside the team.
Position: Technical Support Engineer L2/L3
Category: Support
Experience: 3 years | English: fluent

CCNA 908 over 1000
Microsoft Azure 953 over 1000
IELTS 7.0 over 9.0

I communicate fluently in English, Italian and Turkish languages.
Technical Support Engineer L2/L3
3 years of experience in IBM/Arka S.r.l

Install and configure computer hardware, software, networks and applications
Continuously monitor and maintain systems and networks
Respond to technical support calls from other staff members or clients and communicate how to resolve issues
Diagnose and troubleshoot system and network problems, software faults or hardware complications
Support the roll-out of new applications
Keep a record of issues, along with solutions, to refer back to in future instances
Position: Technical Support Engineer L2, L3
Category: Support
Experience: 8 years | English: fluent


Technical support engineer with 7+ years of experience managing
technical services. Proven success in implementing innovative
customer and technical support strategies. Looking for a new opportunities and always stay in touch! Dont hesitate to contact me any time!
Position: Technical Support Engineer / L2 Support
Category: Support
Experience: 3 years | English: intermediate

I have several certificates in HTML / CSS, currently taking JavaScript courses
Great experience working with people
Team management experience
I easily find a common language with people, I can explain complex things in simple words
I have skills in administration, recruitment
Quick understanding and learning abilities
Intermediate English (reading/writing)
Ability to work under pressure
Technical support (L2) Sportsbook/Casino 05.2022-now
- Second level of partner support, direction CMS
- Solving or escalating a partner's problem
- Jira/Confluence technology stack
- Kibana logs analysis
- Pentaho reporting 
- Monitoring the operation of the Grafana system
- Working with SQL databases

Risk Manager. 01.2022-04.2022
- log analysis
- Technical support (L1-L2 level) of users in the ticket system (Jira: SD), e-mail, messengers, etc.
- Search and elimination of platform issues
- Coordination of payment requests for clients
- Analysis of journals, identification of non-standard patterns and discrepancies
- Identification and verification of customers, communication with the support service
- Monitoring of statistical indicators
- Processing a large amount of information in CRM systems

Communication manager. 08.2020-01.2022
- Creation of a support department
- Writing scripts for chat
- Recruitment and training of new employees
- Management of customer support and maintenance
- Processing of large amounts of information in CRM-systems
- Experience in work with web applications, CMS
- Manage and monitor systems to drive troubleshooting
Position: Technical Support Engineer L3
Category: DevOps
Experience: 8 years | English: upper

- Certified Google Cloud Associate Engineer
- Oracle Cloud Infrastructure Certified Foundations Associate
- Investigation of incidents reported by clients and local teams within the existing functionality of supported products according to the functional requirements;
-  Performing continuous preventive monitoring and analysis of client systems to avoid possible software failures;
- Maintaining and supporting CI/CD infrastructure/pipelines with tools like Jenkins, Docker, Kubernetes.
- Cloud: GCP ClickOps - CLI/SDK, AWS S3, IAM and Networking concepts;
-Performing support validation of client systems during software installations and upgrades.
– Ability to analyze the root cause of the issues and find a quick solution to solve them in timely manner.
Preferer a product company with efficient collaborative workflow.
Knowledge sharing, education/onboard process is also important.
BT is possible but not often.

Not a big fan of night/late shift schedule, full remote and outstaff model
Position: Technical support engineer/Network engineer/DevOps
Category: Sysadmin
Experience: 4 years | English: upper


Technical Support Engineer(Sisense)
Mar 2021 - Present

Technical Support Engineer(Omilia)
Oct 2020 - Mar 2021
• Monitoring. maintenance and troubleshooting of Omilia products.
• Providing support to Omilia customers.
• Cooperate with the R&D and Deployment team.
• Preparing internal documentation
• Documenting system events and team actions with Jira.

Technical Support Engineer(GlobalLogic)
Jun 2018 - Oct 2020
• Monitoring. maintenance and troubleshooting of CMTS.
• Troubleshooting of HFC networks.
• Providing support to CMTS customers.
• Cooperate with TAC and R&D.
• Documenting system events and team actions with Salesforce, Jira, Confluence.

NOC Engineer(Lanet Network)
Apr 2017 - Jun 2018
• Monitoring network channels, devices(routers, switches, wireless access points, etc.), servers, services(DHCP, DNS, Radius, Tacacs+, Zabbix, etc.) and responded quickly to events;
• Cooperate with another company’s which provide network sevices (such as L2VPN, BGP Full-view, and many others)
• Documenting system events and all team actions with Kanbanize and Active Collab;
• Providing Tier-3 technical support to clients users and office employees;
• Troubleshooting and escalation problems.

Monitoring services: Zabbix, Grafana, SmokePing, J-flow.
Network vendors: Edge-core, D-link, Juniper. Extreme Networks, Alcatel.
Position: Technical Support Engineer(NOC)( EU,US,ASIA Bussiness hours)
Category: Support
Experience: 6 years | English: upper

Successful Implementation and Support around many different customers from the globe.
Participation in organization of a successful implementation  support team(L2) with the transfer of knowledge to L1
Good organization and communication skills.
Strong aptitude for attention to detail.
Huge stress resistance
Database: MS SQL, DBeaver
Tools: MS SQL, DBeaver, Kibana, Grafana, Postman, Zendesk, JIRA, Confluence  
Additional technologies: OOP(Basic), TCP/IP, REST API, ITIL, ITSM
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.  
• Support of service platforms and troubleshooting and process information requests (SQL queries to Server DB).  
• NOC Engineering (Grafana)
• API calls creation, the configuration of API calls
• Incident Management 
• Provide 2nd tier support maintaining SLA response time frames  
• Documenting troubleshooting and problem resolution steps. 
• Interact with developers, account managers, business people, and subject matter experts in order to collect  relevant needed technical information  
• Elastic Search for big-data analysis  
• Analysis of issues with system core;
• Review, analyze, solve and determine the types of resolution or escalation paths for the incidents/cases according to the knowledge base, instructions and procedures; 
• Generate trouble tickets, record details of incidents, and track open tickets/problems till resolution using the company's incident management system;
• Training of the L1 of technical support
• Bug reporting, Bug creation, Black-Box Testing, Sanity testing, Functional testing, Smoke testing
Promotion to python development as support
Position: Technical support engineer / QA
Category: Support
Experience: 2.5 years | English: upper

I am a fast learner and have good communication skills. I have high level of responsibility, commitment and involvement in the work that helps me to adapt very fast and be highly efficient at work.

Created and administrated knowledge base, series of manuals and video instructions on multiple projects.

Developed Telegram bots with multiple purposes: automated answers, parse specific information.

Automated parts of work for other departments: extraction  or parsing of certain information.
More than 2 years as technical support engineer. I have experience in investigation and fix of technical issues, communication with clients, coordination with QA and developer teams, participation in development and improvement of products, manual testing, basics of automation testing, writing of technical documentation and user manuals.
I am interested in increasing my technical skill set and learning. Not afraid of complicated tasks and open to master new technologies.
Position: Technical Support Engineer/Site Reliability Engineer
Category: Other
Experience: 3 years | English: fluent

Key Achievements:

Best Agent of the Year in the department for outstanding performance and dedication.
Best Agent of the Month multiple times for achieving top indicators and delivering exceptional results.
Optimized customer communication system, reducing unwanted calls and improving satisfaction rates.
Implemented strategies that enhanced efficiency in resolving inquiries, resulting in reduced response times and increased customer satisfaction.
Senior Customer Support Agent
January 2021-now

Communicated with native English-speaking customers and employees, providing excellent customer service and efficiently resolving inquiries.
Handled phone calls, addressing customer concerns promptly and professionally.
Resolved complex cases by analyzing issues, identifying root causes, and implementing effective solutions.
Utilized CRM system to manage customer interactions, track support tickets, and maintain records.
Communicated with professionals to facilitate customer orders, negotiating terms and prices to ensure successful outcomes on a daily basis.
Created technical tasks to enhance functionality and user experience of websites and CRM system.
Coached and mentored new employees and colleagues from other departments.

Right now,  seeking a full-time position in the tech industry.
Position: Technical Support Engineer, SL3 engineer, Configuration Engineer, Junior DevOps
Category: Support
Experience: 6 years | English: upper

- Supporting all over the world. ~2500 users (APAC, EMEA, America regions)
- work in overloaded team - 120-160% load, so obtained high level prioritizing skills;
- obtained ability to work under pressure;
- owned a process with lack of information;
- developed a plan for major change of access type renewal and successfully implemented it;
- make the complex IT structure migration process understandable for managers on different levels.
Operations/SL3 Engineer with 6+ years experience in support and configuration in the IT area, maintaining high availability for all of the services

Technical Skills:
Frameworks and Libraries: Swagger 
Databases: PostgreSQL, Oracle DB
Cloud: Amazon S3, EC2
Enterprise Systems: Tableau, Tibco EMS
Application Servers: Apache Tomcat
Configuration Management: GIT, TeamCity, Bitbucket, Jenkins, Maven, Docker, Ansible, Kubernetes 
Process and Methodologies: ITIL, Agile, Scrum
Monitoring and Event Processing: Geneos, Kibana, Spring Batch Admin
Programming Languages: SQL, Bash
Tools: JIRA, Confluence, MobaXterm, WinSCP, IntelliJ IDEA, ELK Stack, Control-M, DBeaver, GitBash
OS: Linux Ubuntu
Professional growth 
New challenges
Interesting projects
Position: Technical support engineer/Support Team Lead
Category: Support
Experience: 4 years | English: upper

Have 4 years of experience with IT infrastructure and technical support.
Introduced many large clients in CRM systems and developed these systems very strongly.
Have a good experience working with Enterprise businesses or similarly large and complex customers.
Performed the duties of project manager, business analyst, team mentoring, coaching, QA etc.
I can describe myself as a goal-oriented and hardworking person.
I have 4 years of experience as a technical support and CRM tech lead. Provided technical support to large global Enterprises.
Currently I've been working in a huge automotive Enterprise for a year as technical support.
Also handle one more project with data visualization platform.

Tools: Jira, Confluence, SQL (intermediate level), Salesforce, internal Storage and Cloud, Microsoft Office, Grafana, Postman, JSON, Google Cloud, Hubspot
Looking for a Technical support/Team lead position with new opportunities, new challenges and interesting tasks.
Considering any work schedule.
I don't consider L1 support positions.
I would like to find a long-term cooperation, preferably with a product company, where I will face new challenges and complex tasks.
Position: Technical Support Engineer, Support Team Lead
Category: Support
Experience: 9 years | English: upper

Somehow I've managed to grow up and mature into a stable person with no crucial mental issues =)
9+ years experience in customer/technical support

• Technologies/software/apps I’ve used or/and worked with: Atlassian products, Linux distributives, SQL, bash (shell and AWK scripting), Geneos, Control-M, Informatica, Docker (basics), ServiceNow, APIs, blockchain, AWS (S3, CloudWatch, Metrics, Lambda, etc.), Grafana, Kibana, Prometheus, TeamCity (CI/CD) and a plethora of others in a less extend.
• Languages: English (~ B2, no actual certifications), Ukrainian (native), have an interest in other foreign languages
• Passed training on sales theory, effective communications, and python basics
• In case of full access to Google – godlike skills at everything (joke btw) 

For the details of my whole work experience please check my CV (attached to the profile).
An interesting job with challenging tasks that would allow me both to have a decent income and to improve my skills, as well as develop new ones. I have the ambition to move to a management position; it's not a cornerstone for me in a new job in any way but I feel it is the field where I can be useful and effective the most, giving in my experience and personal traits.
Position: Technical support engineer / System Administrator
Category: Sysadmin
Experience: 5 years | English: fluent


New York - System administrator
Monitoring/Logging Linux and Windows servers.
Support users.
Experience with VMWare - maintaining, building, etc. 
Experience with Zabbix - setup screens, configure alerts, Zabbix in Linux server.
Network troubleshooting.
Managing and building domain controllers.
Configuring and managing PBX.
Managing AV servers
Configuring and monitoring firewalls (Sophos / Cisco)
Certified Sophos FW Engineer 
Currently working as a system administrator with NY customers remotely as a support/sys admin
Position: Technical Support Engineer, System Administrator
Category: Sysadmin
Experience: 3 years | English: pre

Positive, initiative and open-minded
My philosophy is that what was impossible yesterday is expected today and will be old-hat tomorrow.  

What separates me from others is my professionalism, technical ability, personal skills, supreme confidence and above all sheer dedication to my work. I consider myself an organised and results-focussed individual who is comfortable working at both the strategic and operational level.  Furthermore, I can identify, develop and initiate innovations and solutions where precedents and procedures may not exist
 I have some certificates in IT:
 MCSA
 MCSE
[~] Experience with Windows server 
[~] Experience with linux/Centos
[~] In-depth knowledge of Network
2003,2008,2012,2016,2019
[~] Experience with Esxi,VMware
[~] Experience with Proxmox
[~] Experience with Apache,Nginix
[~] Experience with DNS,DHCP,AD,GPO and etc Windows server features
[~] Basic knowledge python
[~] Work experience with different systems, software, and hardware.
[~] Work in collaboration with a team.
[~] Strong problem-solving skills, Ability to troubleshoot complex software and hardware issues.
[~] Knowledge and Experience of remote access systems such as TeamViewer,Anydesk 
[~] Setting up user accounts and profiles on the network
Position: Technical Support Engineer, System Administrator
Category: Sysadmin
Experience: 4 years | English: fluent

Full set up of CRM + VoIP for project.
Technical Support Engineer
Jul 2022 - currently work here

System Administrator | Militzer & Muench Ukraine GmbH - M&M
Jan 2023 - currently work here

Tech Admin | Laba
Dec 2021 - Jun 2022

Technical Support Engineer | TsTech
Jun 2021 - Dec 2021

System Administrator Assistant | Militzer & Muench Ukraine GmbH - M&M
Mar 2019 - May 2021
Position: Technical Support Engineer/ Sytem Admnisitrator
Category: Support
Experience: 7 years | English: fluent

The most thing proud of that I was able to show my skills to international employers and met their expectations.
Experience

Tier 2 Support Engineer (USA)
SOS technology Group, Baltimore MD
~300 clients with offices through whole USA (clinics, lending companies,properties, accountant companies)
The number of employess ~25
Microsoft Hyper-V
Windows Server 2008,2012,2016 (IIS, RDP FTP, Active Directory)
Resolving clients issues with Printers and Scanner (USB/Ethernet – Ricoh, Savin, HP, Kycore, Konica, etc).
Microsoft office 365 and all Office products;
Microsoft SharePoint;
SonicWall firewall – configuring firewalls, CFM, Bandwith Management.
Expedient cloud server – monitoring/troubleshooting;
Resolving Fax issues;
Working with Vendors and Techs onsite regarding issues in their responsibility;
ConnectWise – scripting, automation, reporting.
Special clinical software troubleshoot

Technical Customer Support Engineer (Europe, Australia, USA)
ChartsPMS, Dublin
01.08.2019 until 17.06.2020 
The number of employees ~30
AWS servers monitoring and troubleshooting.
RPD+RDA servers creating for customers.
Cobain backup
Zedesk
Jira
FTP
OpenVPN server+client parts
Port forwarding AWS
Support clients in the Software  produced by this company (hostel/hostels software which covers whole business processes in the property) 
Support – mail, chat, phone calls.



System Administrator
с 08.2015 until 01.09.2019
Private Enterprise Bukovyna Trek, Chernivtsi (Distribution)
I would like to develop myself as a specialist and study something new.
Position: Technical Support Engineer/Team Leader/QA specialist
Category: Support
Experience: 3 years | English: upper


Advanced Customer Service
Team Leadership experience
HTML/CSS basis.

As technical support agent:

- Resolving hosting related issues (website, database, emails) via emails, chats and support tickets.

As technical support Team Leader:

- Leading a team of 10+ people including overseas team
- Managing and monitoring performance and workflow of the shift to ensure that all tasks are done 
- Partnering with other departments and teams
- Mentoring and coaching the agents
- Training new hires
- Attending meetings, international calls and working closely with the manager
- Collaborating with the teams and the trainer to create instruction manuals and training materials for the technical support agents
- Resolving extremely quick tasks
Position: Technical Support Engineer / Technical Operations Engineer / Linux System Administrator
Category: Support
Experience: 4 years | English: intermediate


Hosting Company​ (May 2015 - Dec 2018)
Position:​ Technical Support Engineer (full-time office/DC)
Responsibilities:
- Providing technical support to the clients via tickets in
WHMCS and Skype;
- Servers and services configuration and maintenance;
- Hosting infrastructure monitoring;

Hosting Company​ (Jan 2019 - Present)
Position:​ Technical Support Engineer (full-time remote)
Responsibilities:
- Providing customer service through Helpdesk and chat;
- Process and resolve clients’ technical issues;
- Servers and services configuration and maintenance;
- Clients’ infrastructure monitoring
Position: Technical Support Engineer (VoIP)
Category: Sysadmin
Experience: 2 years | English: intermediate


Technical troubleshooting, customer support in EMEA region;
 Administration level entire line of all Windows OS (XP/7/8), Server (2008/2012).
Working with VoIP ATS 3CX, Genesys Framework, Asterisk (basic).

TCP/IP, OSI model, VoIP, SIP, H323, MS SQL Server 2008/2012.
Basic knowledge of virtualization (VirtualBox, VMware).
Getting the position of Technical Support Specialist or VoIP Engineer in international company.