lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support Engineer
Category: Support
Experience: 5 years | English: fluent

Implemented a Knowledge base system in the support organization
Trained the whole team on SSO configuration
DataRobot — Knowledge Base Engineer
AUGUST 2021 - PRESENT
Establishing workflows to support knowledge base (creation, curation).
Development of the Style Guide. Implementation of knowledge base
solution: scripting and integration with other systems. Developing style
guides. Conducting training sessions.

DataRobot — AI Support Engineer
MARCH 2019 - PRESENT
Assisting customers through the ticketing system. Attending
troubleshooting calls. Customer onboarding. Onboarding/mentoring new
agents. Performing Communicators role in in the Incident Response.
Developing Python scripts for repetitive administrative tasks. Contributing
to the support knowledge base. Reproducing and reporting bugs to the R&D
team.


Artkai — Project Manager
MARCH 2018 - MARCH 2022
Managing design and development teams. Overseeing project
documentation, participating in sales cycle, negotiations with the clients.

Software MacKiev, Technical Support Engineer
MAY 2016 - MARCH 2018
B2C technical support with Family Tree Maker Application through the
email and chat channels.
Position: Technical Support Engineer
Category: Support
Experience: 1.5 years | English: upper


Delivered Tier-3 support and SME input to internal and external
customers.
Responded to support requests from end-users and patiently walked
individuals through basic troubleshooting tasks.
Hardworking and passionate job seeker with strong organizational skills eager to
secure entry-level Technical Support Engineer position. Ready to help team achieve company goals.
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: upper


Experienced in customer support, 
troubleshooting, ensuring customer 
satisfaction, customer care techniques, 
verification, working with sensitive 
information, teamwork. Can handle a 
heavy volume of support requests. Able to 
grasp new skills quickly.
Position: Technical Support Engineer
Category: Support
Experience: 1.5 years | English: intermediate

QA Engineer Certification Course
2020
QA StartUp School
Filiatix, April 2021 - present
Technical Support Engineer/ API Integration

The current project is Affiliate Marketing SaaS Plarform. Our company provides full-service software development and support for affiliates and and their managers from over the world.
 My responsibilities:
  - resolving customer problems via e-mail, Skype and Telegram
 - creating and updating tickets in Freshdesk
 - investigating the issues of the customers and managers (reading logs and searching issues via Kibana )
 - setting up traffic distribution
 - making API testing using Postman
 - making SELECT SQL requests 
 - providing API and server to server integrations services
 - creating tasks for fixing bugs via Youtrack
 - changing CRM settings

  DHL Express Ukraine, June 2019 - September 2020
 Customer Service Advisor

  Online store "LuckyLink", February 2018 - May 2019.
Sales Manager/Content Manager
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: upper


[GoReel] Integration manager & Tech Support L2
L2 Technical Support
B2B integration management
Logs analysis (Kibana), occasionally Grafana researching.
.
[SandSIV] Technical support representative
Providing technical support to clients (B2B). Bug reports. Analysis and troubleshooting (as far as possible) of problems.
Analysis of system logs, monitoring, and subsequent issues report:
K9S
Google Cloud Platform 
Airflow 
RabbitMQ
Bare logs

Experienced with Zendesk, Jira, Confluence.
Occasionally:
Analysis and correction of bash scripts and DAG files for Airflow (Python basics)
Researching through MySQL, (rarely) MongoDB
Logs checking via Grafana
(rarely) Providing minor configurations within Cloudflare (DKIM, SPF, DNS recheck)
(very rarely) Checking traffic via Wireshark or analyzing .pcap files
Debug sessions of Asterisk via Docker Container, checking SIP logs
Creating simple logs-based / metric-based alerts within GCP
A bit of experience with Prometheus, site24x7, Grafana
.
[VRTelecom] QA/QC & Technical Support
Administration, monitoring, quality control, technical support L0-L1-L2 international VoIP communication. 
 
Experienced with such tools as:
	•	5GVision (including SIP logs investigations)
	•	MVTS 2.0
	•	OTRS
	•	Zoiper
	•	iTest
No night shifts (GMT +3 TimeZone)

Acceptable shifts in range 8:00 - 01:00 (GMT +3)
Position: Technical Support Engineer
Category: Support
Experience: 1 years | English: pre

Passed the courses necessary to start working as a technical support (general - google it support and QA course)
Have 1 year commercial experience. Tasks:
- following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- respond to user emails and social media messages
- collect customer requests and data
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: intermediate

Donetsk National Technical University
Finished JS courses at Prog.kiev.ua.
Head of Technical Department
company: Skyriver (feb 2017 - jan 2020 (2 years 11 month))
IT-consult/ Services / Equipment manufacturing

Distribution of work among staff. Organization of quality work of the technical department. Timely implementation of plans and compliance with all work standards.
Physical repair and remote setup for the GPS equipment, using logical commands. Working with internal CRM, key client technical support.
Software developing and supporting internal CRM.

Technical Support Engineer
company: TsTech (jan 2020 – present)
 IT/ Development software

Deep technical support the software which was developed by TsTech company (CRM, websites, mobile apps).
Using the SQL database (SELECT, JOIN, UPDATE etc.), network settings, analysis in the database API logs to solve the problems with software. Communicating with developers and other departments via Slack, Zendesk, Jira to find the best way to solve an issue.
Want to progress together with the company, qualify, get invaluable experience.
Position: Technical Support Engineer
Category: Support
Experience: 1.5 years | English: pre


Hi to all! My experience is 1 year and 3 months in the position of Engineer of (technical) customer support service.

Main tasks:
1) Solving technical problems of clients (tickets and emails).
2) Analysis of data in a relational database (SQL Database).
2) Debugging and analysis of SQL scripts, MS SQL Server: SQL Server Agent settings (Jobs), Backups - database settings.
3) Analysis of server operation (for optimization on the client side for product needs).
4) Analysis of data and logs (server logs (Windows), MS SQL databases), analysis of data in XML or JSON format that are loaded or unloaded into accounting systems and databases (analysis of the reasons for data loss during exchange between systems), analysis of logs data exchange interface between FTP and the client's accounting system.
5) Working with documentation (analysis of client requirements for escalation to business analysts, analysis of ticket cases for escalation to other departments according to the results of the analysis (Youtrack or Jira), creation of instructions for clients when a new or custom product functionality is released).
6) Testing of new functionality, new product releases with fixed bugs according to test sheets.
7) Implementation of new clients (Consultation of the IT department on the client side to configure the data exchange interface through XML files using FTP).
8) Participate in the detection of incidents and their correction.
9) Deploying, updating and configuring product components on the client's environment according to the instructions.
10) Deployment of product components on test environments to avoid problems and bugs.
Evaluation, decision-making and prioritization of tasks
Product support and documentation (Confluence).
New experience and new knowledge, interesting projects and great team.
Position: Technical Support Engineer
Category: QA
Experience: 1 years | English: upper

Successfully completed the courses «HTML/CSS, JavaScript» at prog.kiev.ua, also independently studied SQL, REST API, React/Redux, TypeScript using documentation, textbooks and tutorials.
I already have experience as an L2 support engineer and solid front-end knowledge. In my current job, I've been testing API methods, searching for API errors in the database, searching for bugs in the front-end, and I acted as a liaison between clients and developers during the implementation, testing, and post-implementation support phases of web applications. This job gave me experience in using such programs as Kibana and Postman, taught to find relationships between data and methods, as well as communicate using technical terminology. All my work experience is related to the English language and required problem solving ability. I am creative, used to teamwork, always learning new things and keep my mind in good shape. I responsibly complete all tasks on time and respect others.
My goal is to find my place in a good company with a healthy atmosphere, where I can develop and become an important part of the team. I appreciate fairness and humanity in an employer.
Position: Technical Support Engineer
Category: Support
Experience: 4 years | English: fluent


I am a Customer Support Personnel with strong attention to details and the ability to communicate effectively and operate both independently and in a fast-paced team environment. Over the course of my nine months employment with Microsoft, I received high ratings from customers, and I increased customer satisfaction from 82% to 96%. I was praised for being highly versatile while assisting customers in online chats and over the telephone.
Over the years, I have demonstrated that I am a performance-driven individual that excels at providing beneficial support and customer service to clients.
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: fluent


I am an experienced (more than 3 years of experience in support) client-oriented and diligent support engineer. Worked on different projects with different teams and supported clients/companies worldwide. On current  B2B position provide technical support to different companies that use/buy our services. 
Main responsibilities:
• Collaborating with R&D, DevOps, product, payment teams in order to drive continuous improvement of internal and external processes;
• Managing different daily tasks by using Azure Devops, Jira, Grafana, Kibana, ServiceNow;
• Identifying, analyzing and troubleshooting technical issues and providing internal/external customers with effective solutions;
• Handling complaints/issues from users/partners and redirecting them appropriate resource;
• Staying up to date with system information, product, changes, and updates; 
• Working with documentation regarding developed products and services (assistance in creating new and maintaining the existing);
• Reporting bugs/release issues.
I am not considering shifts schedule.
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: upper

My core strengths include:
	Highly motivated in obtaining new bits of knowledge in the area I desired
	Determining the root cause of complex events, problems or issues. 
	Communicating technical issues to non-technical people.
	Researching and testing new ideas to ensure feasibility and usability.
I am currently working at the position of Customer Support Engineer for more than 2 years;
Also, I am learning and practicing in web development for more than a year, working on freelance.
I am strongly motivated in obtaining new opportunities for me within a successful company, which could give me an opportunity to develop myself, grove my technical skills, and get invaluable experience.
Position: Technical Support Engineer
Category: Sysadmin
Experience: 4 years | English: pre


I am engaged in maintaining the work of the OTRS helpdesk, installing software, reinstalling the OS, and supporting bank employees,support and troubleshooting Windows & Mac OS platforms
Position: Technical Support Engineer
Category: Support
Experience: 8 years | English: fluent


I am well-spoken, energetic, confident and personable, the type of person on whom your customers will rely upon. I routinely receive praise from my clients and supervisors for my ability to see issues through to a prompt resolution. My experience, technical skills, and dedication to the customer will make me a valuable addition to the team.

07.2021- 07.2022 Technical Support Engineering at Silverfin
	Deploy/Upgrade PROD environments
 Created cornerstone documentation
 Direct collaboration with developers
 Synchronization fixes and installations 
 API integrations assistant.
 Second line technical requests
 ODBC connectors creation
 Manual QA 
 Serve as an escalation point for complicated and critical cases
 Ruby code and PowerShell experience
 Periodically lead small teams of developers brought on board to assist with the implementation of new features or maintenance of existing codebases.

12.2015- 07.2021 Enterprise Support Engineer at Intapp Company 
	Tear 3 and Tear 2 for the company's enterprise solutions (US, EU AU)
	Mentor, training, and guidance provide to mid and junior-level Support Engineers
	Integration builder application support 
	Intapp Time application support
	CompliGuard Analyze support and troubleshooting 
	Creating SQL queries and XML parsing
	VM deployment in Azure
	Serve as a liaison between Customers, Development, Solution Engineering, and Product teams
	Create and maintain knowledge base documentation and procedures
	Deploy/Upgrade DEV/UAT/PROD environments for Customers and various internal needs.
	New engineers onboarding

04.2015 –12.2015 System Administrator, RE/MAX Ukraine 
	 LAN management  
	Analysis of the root cause of recurring incidents and resolve them in a timely manner in order to avoid the recurrence of the issue
	Writing and giving training to local employees to allow them to achieve the right level of use of basic applications
	Handling all issues reported by the monitoring system with the correct priority in order to avoid or limit system downtime (SNMP collector)
	SMM: Facebook, Twitter, LinkedIn
	RE/MAX web site administration 
	Active Directory deployment from scratch
	Asterisk administration
	Google apps administration
	Equipment management 
	Managing interaction with vendors and service providers
Position: Technical Support Engineer
Category: Support
Experience: 1 years | English: intermediate


I had a 1-year experience as a tech support engineer at the educational project for international students. My task was to maintain contact with users, help them resolve issues with the platform and to check their activity during the educational process. 

Currently I am free and looking for new opportunities to try myself in new areas and new technologies.
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: intermediate

- Daily maintained a high level of customer satisfaction.
- Improved reliability and user-friendliness of some important services.
- Expended the company's internal knowledge base.
- Reduced reaction and resolution time of issues.
I have almost 3 years of work experience as a Technical Support Engineer in the e-commerce field.

There are my key duties in this position:
- Issues monitoring through the CRM system.
- In close collaboration with different working groups, providing timely tier-II support and solving tickets related
to the website and mobile application problems.
- Researching solutions through querying databases, requesting APIs, and exploring system logs.
- Reporting conflicts to upper management and escalating problems to responsible analysts.
- Describing and accompanying tasks, and bugs using Jira.
- Writing documentation and user instructions in Confluence.
- Have experience with Scrum workflow.
Looking for a like-minded team in which I can develop my soft and technical skills.
Position: Technical Support Engineer
Category: Support
Experience: 5 years | English: upper


I have been in IT for 5 years and worked as L1/L2 Technical and Customer Support representative. The last position I have obtained was as a Systems engineer in a fintech project. The duties included daily monitoring incidents, service desk activities, light server troubleshooting, infrastructure/application support.

Skils:
•	Upper-intermediate level of English (both written and spoken).
•	Excellent communicator with a positive problem-solving attitude, strong empathy, excellent troubleshooting skills, and ability to explain complex things in plain language.
•	Literate, responsible, attentive to details, stress-resistant, adapt quickly to changing priorities, multitask, deadlines, and thrive in a fast-paced environment.
•	Technical background, Incident Management.
•	Familiar with tools like HelpDesk, Zendesk, JIRA, Confluence.
•	Linux, Azure, TCP/IP.

Flexible in working hours.

I have a great interest in DevOps practices, so have basic knowledge of Docker, CI/CD, and Kubernetes.

I truly believe that great minds do not always think alike. They disagree, collide, and wrestle it down in the name of making work that actually works. I wish to join the team that fights for progress, so we could produce more than innovative work and business results.
Position: Technical Support Engineer
Category: Support
Experience: 4 years | English: fluent


I have extensive experience as both a technical support engineer and a web developer, making me an excellent fit for your company. With my troubleshooting and problem-solving skills, coupled with my programming knowledge, I can provide exceptional support to customers. I am adept at handling complex issues and delivering effective solutions.
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: fluent

In my support job, my best moments are when I helped customers solve seemingly impossible problems. This earned me great ratings and wonderful verbatim and customer support feedback, with an average rating of 4.8/5, and the award of a best support engineer.
I have over 2 years of experience as a technical support engineer, with certifications in IT Support from Google, Microsoft Azure certifications and Microsoft Security and Compliance Fundamentals.

I currently work as a technical support engineer in my team. I provide technical support (remotely) for Microsoft 365 Exchange Online customers. I make and receive telephone calls, and send out emails with resolutions and troubleshooting steps.

In my experience, I have gained an average rating of 4.8/5 customer satisfaction, and also an award of the best support engineer in my team.

I have excellent communication skills and communicate with clients and customers mostly in the English Language.

My skills range from technical support and troubleshooting skills to programming in Python and JavaScript and scripting in PowerShell.

I'm currently learning to improve my programming skills, in Data Science and Python Programming.
A moderate sized team that is interested in not just delivering solutions, but also in the career Growth of its staff.
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: upper


I`m a results-driven professional with over 2 years of experience in IT support and sales roles. Skilled in providing exceptional customer service and utilizing effective communication to drive sales growth. Possess a  proven track record of resolving customer issues, and building strong relationships with client.
I want to grow as technical support professional.
I recognize the importance of expanding my technical knowledge and proficiency. In this dynamic field, staying updated with the latest advancements in technology is crucial. I plan to dedicate time to explore various technologies, ensuring I am well-equipped to handle diverse customer issues.
Position: Technical Support Engineer
Category: Support
Experience: 4 years | English: upper

As Technical Engineer(Service Desk)
•	Help with registration of user requests in the HelpDesk system and redirecting users' requests after issuing a ticket's to software developers specialists
•	Monitored the state of internal systems and worked together with System Administrators to initiate and solve complex technical issues and escalate them accordingly.
•	Assisted and advised in installing, configuring and updating the software product
•	Assisted in solving technical problems when using the product/service and its further coordination
•	Assisted in restoring the functionality of the software product after fatal failures 
•	Providing technical information on the functionality of the product/service
•	Analysis of problems and development of recommendations for their elimination, which were identified when using the product/service
•	Development of utilities to improve the efficiency of technical support.
•	Adapted and helped to update the technical documentation of the company.
•	Onboarded and helped in training all incoming junior tech support specialists.

As Webmaster:
•	Engaged in the technical support and refactoring of the website and 4 satellites
•	Adapted and created new pages of the website and its content, including new functionality.
•	Designed, created and launched a product lending

As junior system administrator:
•	Served maintenance of computers, laptops and office equipment of the enterprise, inventory, tech support for staff.
•	Created in Excel (VBA) scripts for automatic processing of information arrays.
•	Engaged in the technical support of the website (hosting, domain), adapted and conducted seo-optimization of the pages of the website and its content, increased the position of the website in search engines.
•	Configuration and organization of technical support for accounting programs (1C) and document management (ARM report, opz, medoc) 
•	Conducted consultations and training for employees on online accounting and Internet banking.
I'm IT Specialist(System Administrator/TechSupport L2) with 4+ years experience.
I'm looking for the stable company with remote work or relocation option. I'm not looking for work with clients over the phone.
Position: Technical Support Engineer
Category: Support
Experience: 6 years | English: fluent

Have experience with game graphics and Unity(C#) development.
Investigating technical problems and diagnosing root causes in Linux and Windows servers.
Related Technologies:
REST API
Monitoring tools: Grafana, New Relic
Issue tracking: Jira
Databases: MongoDB, MS SQL, MySQL, Oracle
Virtualization/cloud services: AWS
Linux Technologies: Docker, Kubernetes
Game Development company is preferable.