lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Operations Manager / Customer Support Team Lead / Quality Control Specialist
Category: Support
Experience: 5 years | English: fluent

• Created over 12 new business processes for Customer service and Sales departments in 10 months' time using BPMN modeling
• Designed and created Quality Control procedures and KPI metrics for Customer Service & Sales departments
• Conducted staff training for a team of 15 employees
• Increased sales agents' effectiveness and conversion rate by an average of 20 % within 3 months.
Experienced and professional IT Operations Manager with over five years of successful experience in Customer Service, Sales, Quality Control, and Process Management in IGaming & Financial Markets industries. Familiar and adept in Customer Experience, Quality Control, Process Management, and Compliance Matters. Reputation for continually achieving on-time and under-budget performance goals.

Employment History:

Sales Operations Manager, Newtrex
July 2021 — March 2022

• Managed the implementation of new processes as well as the elimination of outdated and ineffective processes. Coordinated with management on special projects.
• Increasing customer satisfaction, loyalty, and retention. Suggesting areas of improvement.
• Established training materials, procedures, and quality assurance programs (KPI). Trained and supervised new personnel, ensuring that all policies and procedures were fully followed.
• Writing up reports on business operations for the executive staff, as well as provision of feedback on the performance of business processes.
• Resolved issues within the department, avoiding conflict and developing excellent communication skills.
• Informed the team of all new information related to updates in products and procedures.

Quality Control Specialist, Squro, Newtrex
June 2019 — July 2021

• Monitoring, inspecting and proposing measures to correct or improve a company's final product and processes in order to meet established quality standards.
• Identification and resolution of workflow and services quality issues. Reporting results of quality metrics. Making recommendations and driving implementation based upon findings.
• Assist in developing and executing a quality assurance program to include agent performance standards and workflow for the Contact Center.
• Coordinate closely with team leaders and managers on quality performance management. Make sure that company employees follow documented procedures and standards.

Customer Service Representative, Kyiv
February 2017 — April 2019

• Providing customer service and assistance with payment processing. Building relationships with key customers.
• Keeping accurate records of customer complaints. Resolving issues in an effective and polite manner.
• Responding promptly to customer inquiries via telephone, chat, and e-mail.
• Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filling KYC documents.
Position: Operations Manager/ Department Manager/ Team Lead
Category: Other
Experience: 5 years | English: fluent


I am a dedicated Operations Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand. 

- Built the quality control department;
- developed all quality assurance protocols;
- managed a team of 5 quality control specialists and 300 freelancers (employees' hiring, training, and professional growth);
- made department strategy and planning decisions;
- kept high individual KPIs and successfully achieved department OKRs.
Position: Operations Manager / Executive Director
Category: Other
Experience: 2 years | English: upper

- 8+ years' of managerial and business experience as a business owner with international communications (service/education/marketing)
- 1 year' experience as a freelance project manager (Upwork platform)
- 1.5+ years working as IT business analyst/project manager/business development manager (blockchain)
- Managing teams with 10+ people
- 20+ courses in general passed (business analysis, project management, education, client service, marketing, copywriting, etc.)
I'm passionate about building and managing all business processes in a company/startup from scratch. 
I have experience at the intersection of project and business management, business analysis, HR, marketing, and product management with strong vision of meeting business goals. 

In general, I can help you to make business open, clear, and understandable for management and all teams. 

I can add value to your team as a general manager or auditor in all aspects of management:

- Strategy planning, 
- Building/aligning business processes,
- Auditing the existing processes and projects, 
- Organizing effective project/team/sales/client management processes,
- Developing motivation/setting up KPI's for different job roles,
- Auditing, organizing and structuring all documentation (if needed), 
- Organizing all company's departments, including Learning&Development (if needed),
- Planning and implementing overall strategy, vision, marketing, sales, and other operational activities,
- Holding negotiations with key stakeholders and foreign partners 
- Conflict management within the team,

Also what can we do together:
hold effective negotiations with key clients,
create additional value proposition for war times, etc. 

I have experience working with: 
JIRA, Confluence, CRMs, Project Planning CRMs, Slack, draw.io, miro.com, Canva, Trello, Google Docs, able to create BPMN diagrams, etc.

Also experience in:
Writing and implementing business requirements and specifications 
Deep understanding of clients' needs and expectations
Dealing with and solving all business issues
I can't just 'do what was said to do' without any explanations.
Looking for the team that has reached the level of understanding of the importance of processes in a company :)
I can be responsible for the business goals set and want to share the additional responsibility with the team
Position: Operations Manager, Finance Manager
Category: Other
Experience: 9 years | English: upper

•	Established new process of commercial month-end-closing for Ukraine zone which helped to have full visibility of trade marketing costs and provide deep analysis of P&L for top management;
•	Implemented new standards of commercial month-end-closing that help prevent duplicated payments on $1.5 mio USD and excluded probability of making mistake (human factor);
•	Implemented the project of distributors’ transfer to Electronic Data Interchange.
•	Revised the process of providing discounts to distributors, which allowed to prevent debt in the amount of $6.5 mio USD.
Over 9 years of experience in FMCG and over 6 years in FP&A function (responsible for 2 countries, scoupe East). Result-oriented FP&A Commercial Manager with financial, forecasting, budgeting, audit, variance analysis (VA), reporting and team management skills.
Position: Operations Manager, Financial Manager
Category: Other
Experience: 9 years | English: fluent


SOFTWARE DEVELOPMENT COMPANY, OUTSOURCE / Finance and Operations Manager
JULY 2020 - JULY 2021, KYIV, UKRAINE
Registered in the USA, 40 employees.

MAIN RESPONSIBILITIES 
Leading PMO (4 PMs) and Production Unit (28 teammates);
Company’s portfolio management;
Resource planning and allocation to projects;
Design and implementation of Operating and Supporting business processes, procedures, promotion of company culture; 
Mapping stakeholders’ interests and aligning them with the business goals of the company;
Financial processes management;
Overseeing daily operations;
Reporting to CEO in all matters of importance;
Management of relationships with partners, vendors, clients.

GAME STUDIO, OUTSOURCE / HEAD OF FINANCE
JANUARY 2018 - JUNE 2020, KYIV, UKRAINE
Full-cycle game development services for game development companies. Registered in Europe. 80-200 employees. 

MAIN RESPONSIBILITIES 
Financial planning, budget execution control, project performance management; 
Management reporting to Owners;
Maintenance of company’s business structure;
Bank and Payment Systems management;
Main contact person for clients regarding financial and legal questions;
Leading Financial and Legal Department;
Design, implementation, and optimization of business processes, proactive participation in strategy development.

FINANCIAL CONTROLLER
OCTOBER 2016 - DECEMBER 2017, KYIV, UKRAINE
Cost managing, making up the financial reports, budgeting of company activities, controlling project margin, communication with bank managers, client management, invoicing, contract management.

FINANCIAL MANAGER
AUGUST 2015 - SEPTEMBER 2016, KYIV, UKRAINE
Salary accrual and payment, preparing the data for financial reports, bank accounting, invoicing and accounts receivable.

GAME DEVELOPMENT COMPANY, PRODUCT / FINANCIAL MANAGER
OCTOBER 2013 - JULY 2015, LVIV, UKRAINE
Game development company (Mobile games). Registered in Europe. 60 employees.
Position: Operations manager | Head of Administration | HR | PM
Category: Other
Experience: 6 years | English: fluent


Self-motivated Operations Manager with  more than six years of experience improving overall operations within a company or department. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Experienced in team management, retention, building company hr and administrative processes from scratch. 
Strong organizational abilities with proven successes managing multiple projects.  

Deep understanding the specifics of the IT market and HR Management;
Establishing and registration of legal entities;
New offices opening,
Manage and full administrative support of Kyiv office;
Effectively acted as a liaison between our dev and qa teams and top management; 
Maintaining office equipment and supplies;
Work with documentation (accounts, acts, contracts);
Coordination of accounting and legal aspects, including work with external consultants;
Manage costs and finances of the business unit by efficient financial management;
Maintaining accurate and up-to-date human resource files, records and documentation;
Building full employee lifecycle - from onboarding to dismissal (onboarding, offboarding, performance review, face-to-face meetings, rotations, etc.);
Development, update and maintain HR policies;
Leading the company's benefits (English courses, insurance, gifts, etc.);
Responsible for event organizations (in-house or off-site activities, like parties, celebrations and team buildings);
Attracting the best professionals and talents to meet the company’s growth needs.
Resolving conflict and problem situations with employees
Helped to ensure employee retention by listening and understanding the desires and needs of employees;
Create a harmonious working environment, motivate all team members to perform efficiently.
Position: Operations Manager/ Head of Department / Project Coordinator/ Lead Account Manager/Education Courses Project Manager
Category: Project Manager
Experience: 9 years | English: fluent

Set up a company's department in a new city and developed it into a fully-functioning efficient office of 50+ employees.

Supervised closing deals for up to $1mln/yearly.
Highly responsible Operations and Lead Account Manager with 10+ years of experience and an extensive background in project and people leadership and process management. Capable of working on multiple tasks and finding the best solution in a daring situation. 
I can build a strong team from scratch creating a working environment that stimulates professional growth. As an analytical thinker who enjoys working collaboratively, I can ensure that a project and the company reach their goals. I like organizing the processes and making the structure and flow amid the chaos.
I'm also sure that even the most well-managed processes can become useless without a highly professional, engaged, and motivated people behind them. Being adept at lifelong learning myself, I always encourage my team to keep on developing their skills and never lose curiosity and hunger for knowledge.

I'm currently working as an Operations Manager.

Key responsibilities throughout the career:
-managing the company's departments (from several people to more than 50 employees);
-setting up, documenting, and improving processes in the department and company in general;
-researching and implementing new business opportunities, looking for new clients, and managing the negotiation process;
-strategic planning and goal setting (OKR included);
-working with key clients and publishers from all over the world (e.g., Kwalee, Scopely, N3TWORK, Socialpoint, Metacore);
-ensuring smooth cooperation between the teams in the company (including various meetings organization & facilitation);
-dealing with financial and legal issues;
-controlling the fulfillment of the company's obligations;
-creating guides and onboarding procedures;
-assisting with recruiting and providing onboarding for the new team members;
-training, coaching, and mentoring  team members;
-providing statistical reports and data analysis, including a comprehensive presentation of monthly/quarterly/yearly results;
-troubleshooting and managing conflict situations;
-working in various CRM systems, e.g., JIRA, Monday, Asana, ClickUp.
Currently, I'm mostly interested in contributing to projects related to EdTech (educational platforms; international business schools, projects; educational tools; gamification of the learning process).
Position: Operations Manager, Head of Support, Account Manager
Category: Other
Experience: 6 years | English: fluent

High analytical skills, extremely fast adaptation to the enviroment
Experience working with B2B and B2C as a Operations manager,Support manager, Customer Care manager, Account manager
I had been participated in the Work And Travel USA exchange program, worked in American companies at various positions.
Creating a customer care team from the scratch.
I'm working on my childhood dream - get as many knowledge as I can in High-Speed Railway Operation)
IT PM - graduated from the course "Project Management"
Dynamic and experienced Business and Management professional adept with 6+ years expirience in overseeing and directing all management processes, 5+ years of experience in leading several projects, 3+ years experience in troubleshooting. Committed to creative problem solving and implementing best practices to boost revenue. A strong leader with the ability to develop strategies to retain customers and employees. 

Monitor and supervise production process to ensure smooth operations and outcome.
Manage workforce, including task allocation, setting deadlines, monitoring performance.
Proven track record of successfully managing multiple projects in multicultural 
environment, managing technicians on the field, improvement their performance.
Possess excellent communication, reporting and analytical skills.
Adept at providing regular reports to upper management.
Demonstrated proficiency in project and team management while achieving sales 
targets, doing process management, creating policies and SOP.

Supervising activities of Customer service, Dispatchers team, Marketing team and HR.
Internal business processes and solving current problems of departments.
Define, track and analyze company data.
Creating a customer support and customer success team from the scratch.
Managing and running support, fulfillment, customer success teams.
Conducting interviews, selection, training, control and organization of work. Developing team members skills, coaching and mentoring.
Creating, implementing, improving processes, scripts, guides and templates.
Developing content for product and company collateral. Articulating the company’s distinctive competence & the product’s uniqueness.

Strong communication and presentation skills, relationship skills, and the ability to work collaboratively;
Ability to make accurate yet fast decisions with limited, complex, or conflicting information;
Communication skills to resolve issues of various departments and control their work;
Strategic thinking.
Interesting projects and companies with possibility to grow as a specialist and help company to grow,  implementing new ways of work, people/project management.
Position: Operations Manager, HR
Category: HR
Experience: 3 years | English: upper

Helped to gether team from 0 to 15 people for 2 months including senior it positions.  Maintained work flow and documents flow efficiently sticking to deadlins and meeting requirements of stakeholders
I have experience in HR, Operations Management in Ukrainian and foreign conpanies. 
I was responsible for:
office management;
full cycle recruitment  and onboarding of newcomers;
payroll calculations;
timetracking;
employment of foreigners (work permits, temporary residence permits according to Ukrainian laws);
partly PM functions.
The most interesting experience I've got  recently working on a star-tup project: global marketplace with many integrations based on microservices architecture. 
I would be glad to contribute my knowledge and experience working in a product IT company, providing high standards of internal procedures, team builging, efficient workflow.
I'd like to work in a  company with high standards of work and outstanding corporate culture full time. I'm positive about paid overtimes. I'm looking for a job where I can contribute my experience, soft skills and where I' ll be able to learn new stuff. I'm a fast learner and like learning very much.
Position: Operations Manager / HRBP
Category: HR
Experience: 2.5 years | English: upper

- Certified Power BI specialist
- Involved in process team for company transformation
- Increased BU headcount by 70%
- Increased employee performance metrics
Results-driven Business Partner proficiently managing staffing solutions for Silicon Valley (NA/NorCal) accounts within a prominent service company. 

Vast experience across staffing, operations, consulting, workforce planning, sales, recruitment, resource management, and diverse business domains. 

Adept at driving optimal outcomes, seizing opportunities, and ensuring sustainable growth.
No micromanagement
Position: Operations Manager // HR & Payroll Specialist
Category: Other
Experience: 1.5 years | English: fluent

- Exchange semesters at Leipzig University (WS 19/20, WS 20/21)
- Bochum Summer School - August 2020
- Austrian-Ukrainian Summer School - August 2019
02.2022 - now 
Junior Operations Manager
- Finances (1C updates, full salary cycle, international payments)
- Business process design
- HR processes optimization & automatization
- Onboarding & HR administration
- Employee support

03.2021 - 02.2022 
Administrative Assistant
- Office management
- HR & CSM assistance
- Business trips arrangement
- Internal events management & corporate events organization

02.2019 - 07.2019 
English Teacher
- preparing and teaching communication and grammar group classes for adults
Position: Operations Manager/Lead QA Engineer
Category: QA
Experience: 10 years | English: upper

My tasks:
- Software testing;
- Mobile and Web testing
- System and network administration;
- Bug verification control;
HTML
CSS
JavaScript
Manual Testing
Test Cases
Regression Testing
JIRA
Selenium
Test Planning
Mobile testing
Java
MySQL
Windows
Unix
OOP
XML
Technical Support
System Administration
Network Administration
Network Engineering
Windows Server
Windows Services
Agile Methodologies
Scrum
SIP
VoIP
qTest
Usability Testing
Acceptance Testing
ALM
Position: Operations Manager | Operations Lead | COO
Category: Other
Experience: 5 years | English: upper

As a team member and its immediate supervisor, I helped advance the business processes, develop products and increase company sales thrice in five years.
I've developed my leadership skills, managing various departments of the company.
I have a Google Project Manager Certificate.
Performance and results-oriented specialist, offering a wide-ranging experience as an executive in an IT company covering five years in developing and implementing strategies to ensure product evolution and business growth.
I am skilled at: 
- managing human resources, including personnel documentation, staff communications, and performance reviews;
- processing daily and strategic operations;
- preparing and overseeing budgets;
- creating and maintaining company infrastructure, formulating company policies, and ensuring compliance;
- coordinating all phases of product development.
I can motivate and inspire others to deliver the best results through my strong leadership skills and project management expertise.
I have experience working closely with an organization's CEO and other decision-makers to produce excellent results. I thrive on working with other departments to ensure that each team can achieve its vision and the company's success.
I have experience with growth-stage startups.
B2 level of English (Upper-Intermediate).
I want to work at a company with a hybrid approach to working hours and a workplace.
I expect career progression and development opportunities in a team of experienced and open-minded professionals open to suggestions for process improvement. 
I look forward to making your company better and improving my professional skills.
Position: Operations Manager (Process manager)
Category: Other
Experience: 6 years | English: fluent

Achievements:
1. Spending on corporate tools decreased by 28%.
2. 90% of metrics were covered with analytical reports.
3. OKR, projects, and budget planning was launched, which allowed us to control the bench, avoid incorrect project estimations, and keep all activities transparent and interconnected. 
4. P&L categories were reconstructed, which made all transactions transparent, controlled, and easy to analyze. 
5. Inefficient resource utilization decreased by 24%.
6. Client&project management tool (Forecast app) was integrated that helped to launch flawless presale process, time tracking, and project economics control.
7. Company's knowledge base was built from the ground up.
Currently, I work as an Operations Manager in a company that provides Digital Marketing and Software Delivery services.

Experience:
1. Support of all operational activities of the entire BU.
2. C-level reporting.
3. Building analytical infrastructure from scratch.
4. Development of OKR, budget and resource planning. 
5. Creating and maintaining the company's knowledge base in both English and Ukrainian.
6. Creating, auditing and improving processes that involve Legal, Financial, Sales, Marketing, and Delivery departments.
7. Continually searching for new methods of cost optimization.
8. Tool management, selecting solutions and managing accesses. 

Tools: Looker Studio, PowerBI, Forecast app, Pipedrive, Clickup, Miro, Notion, Google Spreadsheets, Google Analytics, Google Ads, Ahrefs.
1. My passion is working with internal processes and analytics, so I'd definitely like to keep improving my skills in these fields.
2. I would like the opportunity to continue working at a service company, since I have adequate experience working in agencies.
3. I'd like to avoid gambling, betting, and micro credits niches.