lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support specialist
Category: Support
Experience: 6 years | English: fluent


Customer Solutions Team Leader, Wix, Kyiv July, 2018 – November 2019

• Managed 3 geographically distributed teams of 18 customer support specialists who use understanding of the products to provide support and inspiration to over 100 million users around the world.
• Ensured that the team successfully achieved set KPIs
• Created Knowledge Base localization guidance for the customers
• Cooperated with 5 cross-functional departments (Product, Social Media, International Growth, Marketing, Localization)
• Interviewed job candidates and made hiring decisions
• Promoted best performers to higher positions
• Transformed customer feedback into product enhancements
• Presented the challenges and market specifics of CIS countries to the Product team
• Envision the big picture and break down the necessary steps to get there by delegating tasks & making decisions in an effective manner
 
Customer Solutions Specialist, Wix, Kyiv March, 2018 – July 2019

• Delivered professional customer support for the English speaking regions (tickets, chats, calls)
• Constantly educated me to keep up with the new features and products to ensure the best customer experience
• Established productive and friendly relationships with the teams in Tel Aviv, Dublin, Miami, and San Francisco.
• Presented the Road Map CS part to the General Management.
• Took part in the collaboration with the International Growth team to research the RU market and bring better solutions for the specific region
Position: Customer support specialist
Category: Support
Experience: 6 years | English: fluent

My previous job experience was with one of the largest VOIP phone providers in the US. Was promoted there twice in less than a year, also been at the highest level of the support department for at least half of the time spent in the company.
Customer Support Agent with 5.5 years of experience, assisting customers with their inquiries in different spheres, including tourism, game development, VOIP phone system, payment processing, etc.

Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and the ability to work independently. Also had some experience in sales related to investments, gambling and crypto.
I do not consider any positions related to sales.
Position: Customer support specialist
Category: Support
Experience: 5 years | English: upper

Created my own website Slovesno.com using WordPress in order to learn SEO tools.
Customer support specialist (07/2016 - 02/2021)

I used to work as a customer support representative for 5 years. We provided professional customer support via CRM system, emails and chats to ensure clients satisfaction; handled customer queries and complaints.

Billing Support Agent (02/2021 - 09/2021)

I also have an experience as a Billing specialist (payment processing, transaction results analysis, performing refunds, KYC verification).
Well-rested and full of energy for the new job.
Position: Customer support specialist
Category: Support
Experience: 5 years | English: fluent

helped the customer to build a team from scratch, increased the conversion of the landing page by 30%, have a monthly of 86% customer satisfaction rating.
Customer Support Specialist for NFT marketplace Jan 2022 - April 2022

• Attend to tickets (email, calls) using Teams, Telegram, discord
• Escalating issues to relevant departments via Jira.
• Answered user inquiries regarding the project operation in order to resolve problems.

Customer Support Consultant Sep 2021 - April 2022
SupportYourApp-
• Attend to tickets (email, live chats, calls) using Zendesk and QCRM.
• Assist creating/re-try Payment Plans.
• Escalating issues to merchants & relevant departments.
• Answered user inquiries regarding the project operation in order to resolve problems.
• Completed over 230 technical support tickets each week with 85% satisfaction rate.
IT Specialist & Sales Manager Alfa Jan 2020 -Feb 2021
Data - Kyiv, Kyiv, Ukraine
• Maintain relationships with clients
• Conflict resolution with clients
• Rapport-building and listening to clients.
• Fulfilled and exceeded customer satisfaction goals in a consistent manner.
• Analyze existing client contracts for additional billing opportunities.
• Champion change and effectively manage the implementation of new ideas and continuous improvement.
Sales Manager & Customer Support Intern. Feb 2019- Jan 2020
Smart Training Group (Ukraine)- Kyiv, Kyiv
• Provided quality customer service to over 60 clients daily to build brand loyalty.
• Identified customer needs through active listening techniques to initiate referrals to colleagues.
• Reviewed customer profiles to find opportunities to upsell banking products and credit cards.
• Achieved a 30% above average customer retention rate on cancellation calls.
• Offered advice and guidance in English.
• Made over 40+ incoming calls daily and provided instructions for customers per training
• Provided excellent quality customer service by patiently listening and communicating company.
• Maintained a positive attitude at all times in a fast-paced environment.
• Received a positive feedback rating of 80% based on customer satisfaction surveys.
Information Technology Specialist Intern Jun 2016 - Oct 2016
Smartgov - Calabar, Cross River State
• Report generation for Commissioner of finance, Accountant General's office, and other relevant stakeholders in
Cross river state.
• Training of 36 district Water Board staff on how to use CRSG WaterBoard Enterprise Billing
Open to learning new technologies and working on a big or small project.
Position: Customer support specialist
Category: Support
Experience: 5 years | English: fluent


Customer Support Team Leader, Customer Success Manager, Product Manager
I worked in a US-based company as a customer support and customer support Team Leader.
Worked mostly with Polish, English and German speaking people from USA, Canada, UK and so South Africa.
English: C1
Polish: C1
Ukrainian: C2(native)
Russian: C2(native)
I would like to work with a a company with high ambitions. I know how to scale business and enter new markets.
Position: Customer support specialist
Category: Support
Experience: 3 years | English: upper


During my work, I assisted clients in the support and accounting departments of a transport company. My responsibilities included solving customer problems with invoices, processing new customers, and solving problem situations with customers. Communication took place both in the format of business correspondence and in the format of telephone calls. Interacted with the internal system for reporting and recording work processes.
Responsible for a group of clients from the following countries: Great Britain, France, Monaco, Poland, Czech Republic, Italy, and Germany.
Position: Customer support specialist
Category: Support
Experience: 2 years | English: upper


Duties: answer questions and help  customers by phone, mail or chat. The product is security and encryption  software for online meetings.
I want to develop in this field, take on more responsibility.
Position: Customer support specialist
Category: Support
Experience: 2 years | English: intermediate


Experienced technical support specialist with experience in chatbot and crypto exchange. Over 1.5 years of experience in providing quality support and resolving technical issues for customers. Proficiency in technical skills, teamwork and excellent understanding of user needs.
Providing high-quality and timely technical support to crypto exchange customers via chatbot and other communication channels.
Responding to customer inquiries, providing information about the exchange's functionality, solving problems with the platform and operations.
Tracking and logging incidents, documenting problems and solutions found.
Collaborating with various departments across the company to ensure a high level of customer service.
Participating in continuous improvement of technical support processes and tools.
Skills:

Excellent understanding of crypto exchanges and cryptocurrency transactions.
Experience with chatbots and other tools for handling customer inquiries.
Knowledge of technical aspects of crypto exchanges, including functionality, security and withdrawal/refill processes.
Excellent communication skills and ability to communicate effectively with clients of varying technical backgrounds.
Ability to work in stressful situations and find effective solutions to problems.
Organizational skills, ability to plan work and prioritize tasks.
Position: Customer support specialist
Category: Support
Experience: 0 years | English: fluent


Freelance English tutor | 2018-2022
- provided an individual approach in accordance
with the needs and the qualities of a student;
- developed educational materials, which
- contributed to increasing the level of foreign
language proficiency;
- solved problematic issues through successfully
selected methods of communicative strategies;
- supported student in the process of achieving
goals.

Freelance translator | 2021 - 2022
- conducted introductory communication with
clients;
- performed various translation and interpretation
duties from English into Ukrainian, including
written texts, legal documents, website content,
news articles;
- provided interpretation and transcription services
as needed by clients;
- advised on the expediency of choosing one or
another method for work.
Position: Customer support specialist
Category: Support
Experience: 0 years | English: upper


I am an account manager with more than 4 years experience in handling documents management and business correspondence, organising and hosting international delegations. Hardworking and eager to learn. Proficient at building and maintaining professional relationships. Able to work under pressure and meet deadlines.
Position: Customer support specialist
Category: Support
Experience: 2 years | English: fluent


I have a lot of customer service experience, particularly in the ride-hailing and ride-sharing sectors. I ensured customer satisfaction at BYKEA by responding to consumer inquiries via chat and VoIP. At CAREEM, I worked as a Live Chat Operator where my whole focus was on using chat to address customer issues. These encounters have improved my communication and problem-solving abilities, allowing me to offer outstanding customer service.
Position: Customer support specialist
Category: Support
Experience: 1 years | English: fluent

My efficiency rating was more than 85% for every month that I worked in O3 company, and I extremely liked all the processes at my position.
I have had an experience of Customer support in O3 company for 3 month (left due to the changed studying program) , and a Support specialist in Jetlic company for 1,5 month. I was looking for similar position all the time since I left.
Position: Customer support specialist
Category: Support
Experience: 6 years | English: upper

Educated Customer support team on processes in CRM

Investigated Iregularities of an Agency that was employed by the organization.

Developed new customized ideas for Product Engineering team

Created templates for effective communication with clients;
I have over 6 years of experience working in customer support roles essentially in the gaming and hospitality industry.

I have a natural ability to build relationships and solve problems.
Using my problem-solving skills. I was able to resolve over 300 tickets on a daily basis this include, voice and Non-voice.
Utilizing  my relationship-building skill I was able to listen and empathize with customers to learn about their pain points, asking intelligent follow-up questions to affirm their understanding and to enable them to make informed decisions about products and services

I’m familiar with Google tools, Slack, Jira, Active360, Use desk, Zendesk, Frisbee, Trello, Asana, Airtable and other SaaS Tools

As Customer support Specialist I was responsible for facilitating customer engagement through inbound and outbound calls, emails, live chats, and social media chats using Usedesk and communicating escalation via Jira and informing Global team members via Frisbee.

By joining your team, I hope to develop my skills further and contribute to the success of your organization. I see myself fitting in long-term, and I am eager to use my skills to help the company achieve its customer service goals. 

This role will provide me the opportunity that lets me exercise my skill with Problem-solving skills and an eye for detail. I feel this position will allow me to succeed because my interpersonal and people skills help me establish meaningful relationships with customers, and my experience with CRM software, Payment Platforms allows me to confidently manage Chargeback and payment databases.
I'm open to new opportunities that relate to customer support roles
Position: Customer support specialist
Category: Marketing
Experience: 0 years | English: upper

-certificate of WE'SMM School (content maker)
-certificate of WE'SMM School(copywriting)
-certificate of Coursera Photography courses of Michigan University
-cerificate of Study.UA courses in English , get an Upper Intermediate level.
-student of Faculty of Linguistics and Publishing and Printing Institute in NTUU"KPI".
I've finished WE'SMM school courses (contentmaker and copywriting), where I was doing food photo/video, fashion photo/video, beauty video, some design, types of texts, storytelling, categories of texts. I have skills in using programmes such as:adobe indesign, adobe illustrator, adobe lightroom.Also I've finished Study.UA courses in English and got Advanced level. I've got a certificate of Coursera (Photography courses of Michigan University) ,where I had a pet-project.
Languages:
English - Upper Intermediate
Ukrainian - Native
German - Intermediate
I want to get a commercial experience, find a team of professionals , where I will fulfill my potential.
Position: Customer support specialist
Category: Support
Experience: 2 years | English: upper


I was working in a company that dealt with the acquisition and sale of leads (C-position).I organized support for my group of customers,solved problems and provide information from the technical department.
Position: Customer support specialist
Category: Support
Experience: 2.5 years | English: intermediate


McDonalds  Ukraine Ltd(2010-2012) –casier.
  *Experience work in team.
  *Knowledge of cash policy.
  *Working with documents of cash register.
 
PE Visa Service Centre( March 2012-October 2020 )-manager.
  *Communication with clients.
  *Working with documents.
  *Receiving and processing of documents for visas.
  *Knowledge of visa policy.
  *Training.
  *Training new staff.
  * Managing by  individual department.

PE Avanti VS(October 2020-December 2020)manager.
  *Communication with clients .
  *Preparation of documents for visa.
  *Management Facebook and Instagram pages.
  *Advertising of the company's services .
  *Recruitment for employment abroad .
  *Sale of insurance products, company services.

E-sell trading service (March 2021 -nowadays ) account manager.
  *customer support .
  *сustomer reporting.
  *work with QuickBooks  ,Google Sheet, Seller Assistant App,Keepa.
  *research on Amazon
  
Ispik Sp zoo .(May 2021 -nowadays)recruiter.
  *Recruitment for employment abroad .
  *work with Trello, ZCRM ,Google Sheet.
  * advertising
Position: Customer support specialist
Category: Support
Experience: 11 years | English: fluent


My last position was as Customer Support Manager/ SMM.
Responsibilities:
- took ownership of customers issues and follow problems through to resolution; answer all questions and address all concerns that the customer may have (by e-mail, social networks, company page on DOU);
- maintained accurate records and document all customer service activities and discussions;
- acted as Voice of Customer, provided product feedback to support product development;
- effectively communicated product functionality changes to customers;
- actively participated in promotion and marketing activities (to engage new customers via LinkedIn, professional communities, DOU, Jooble etc.);
- analyzed statistics and compiled accurate reports;
- worked cooperatively with the rest of the team.
Position: Customer support specialist
Category: Support
Experience: 3 years | English: fluent


October 2019 – present
Snov.io  
Customer care agent	
Providing customer service via a live chat, email and phone. Dealing with a wide range of cases such as general questions about the service, issue reports, billing operations, service testing including API and submitting bug reports based on users’ complaints.         

August 2018 – September 2019 
Netflix
English-Russian subtitle translator. 
Responsibility for translation of English subs into Russian using a specific Netflix software. I was to meet specific criteria of target text correspondence with shot changes, original speech, maximal number of characters per one subtitle, reading speed etc.
  
November 2016 – July 2019 
Zlovy.com  
Copywriter and translator from English into Ukrainian and Russian.
Creating unique descriptions in Ukrainian basing on original English catalogs. 
 
January – June 2016 
Malavida
Freelance translator from English into Russian.
Translating software descriptions from English into Russian.
Position: Customer support specialist
Category: Support
Experience: 6 years | English: fluent


- providing support to customers via tickets and calls;
- investigating hacking claims, checking incoming payments for fraud, detecting and dealing with fraud/identity theft cases;
- dealing with chargebacks/payment disputes (including communication with banking entities/credit card companies);
- working as the 1st escalation point for all Risk Management representatives and the ones from other departments who are in need of effective solutions and internal support regarding various RM related inquiries and escalations;
- providing internal customer service to team members by answering questions and assisting with processing inquiries from clients;
- making fast and critical decisions mostly in conditions of urgency including taking risks about the likely outcome.
Position: Customer support specialist
Category: Support
Experience: 7 years | English: fluent


Qualifications:
- experience with CRM systems, including Jira, Zendesk, Kayako and Oracle database
- competency in MS Office
- ability to work under pressure and meet deadlines
- adaptability
- ability to process complex subject matters in a non-native language
- strong analytical skills
- ability to solve customers' inquiries effectively.
Looking forward to working in a challenging yet friendly environment. Career development and professional growth are also of great importance to me. Please, note that I don't do night shifts.
Position: Customer support specialist
Category: Support
Experience: 0 years | English: fluent

I am currently studying at Ivan Franko National University of Lviv at the faculty of foreign languages. During my studies I acquired strong communication and time-management skills, enhanced by advanced level of English and intermediate level of German. What is more I has always been an active participant in the university social life, particularly being the head of the student council. Above all, I am a compassionate volunteer at ENGin program with the hard-wired ability to help people and develop their career.
Regarding my work experience, I have been working as an English teacher for two years. I was responsible for conducting English classes for both children and adults. In the course of this time, I developed high leadership and problem-solving skills. Indeed, I managed to build a close-knitted relationship with my colleagues and became true friend with my students. Due to this job, I also gained more confidence and excellent research skills.
I don't want to work at night, so nicht shifts are totaly inappropriate for me.
Position: Customer support specialist
Category: Support
Experience: 0.5 years | English: upper


SEASIDE COLLECTION: AALERNHÜS hotel & spa 
Manager Assistant
St. Peter-Ording, Germany (May - August 2022)
- Assisted the manager in organizing, planning and implementing strategy;
- Coordinated restaurant operations;
- Ensured hotel's restaurant schedules and objectives are met by employees;
- Served customers and kept the work area clean.

BELLISSIMI FIORI 
Florist Manager
Irpin, Ukraine (Sep - Jan 2022)
- Supervised and coordinated the work of the store;
- Bought, selected, prepared flowers for retail sale;
- Was engaged in the creation of flower arrangements, consulting clients on the cost of flowers
and delivery services;
- Kept financial records during the working day, answered phone calls and processed payments

ZF GROUP 
Field Officer (Intern)
London, UK (Mar - Aug 2021)
- Inspected delivery sites to ascertain the appropriateness of contemporary conditions;
- Conferred with support staff to evaluate uptake, pitfalls, and areas necessitating expansion;
- Entered data into suitable software;
- Updated my experience by employing a proactive approach to learning.
Position: Customer support specialist
Category: Support
Experience: 0 years | English: intermediate

Achievements in Premier hotel Shafran:
•	Awarded extra bonus for a high level of professionalism and implementation of network service standards;
•	Awarded with a nameplate for the professionalism and contribution to the development of the hotel and restaurant complex
September 2015 – present
Head of Customer Care and People Training Departments in Premier hotel Shafran
Responsibilities:
•	Training and adaptation of new employers
•	Creating and carrying out certification of all hotel employees
•	Development of new software manuals
•	Reservation of rooms (phone calls, e-mail, personal conversation)
•	Monthly analysis of the secret audit results (call and visit)
•	Planning hotel revenue and developing ways to increase it

April  2015 – September 2015
Office manager in MindK company (web and mobile app development company building reliable solutions for businesses and startups)
Responsibilities:
•	Assisting the head manager (mainly searching for information, budgeting, negotiating, and monitoring)
•	Working with suppliers (lunches, supplies, printing)
•	Assistance in organizing corporate events and other celebrations
•	Informing employees about innovations or changes in the company
•	Maintaining a budget of expenditures for internal needs

September 2013 –  March 2015
Administrator in Reikartz Sumy hotel
Responsibilities:
•	Organization of booking and accommodation
•	Informing about the hotel's services and forms of payment
•	Control and accounting of room occupancy
•	Tasks created for maids 
•	Settlements with guests
•	Resolution of conflict situations