lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Sales Manager/Customers Service Representative
Category: Support
Experience: 4 years | English: upper


Sales Representative experienced in client communication management, lead conversion, chat management. 
2 years of experience working as customer support/web-chat operator. 
- Communication with clients and technical support via chat
- Web-chat operation
- Web-site management and service 
- Working with various team-projects
- E-mail marketing
1,5 years of experience as a sales representative in the sphere of finance and investing.
- Calls and communication with foreign customers via phone/email
- Sales conversion

Ready to look into and consider new opportunities and offers related to my experience for further career growth. Eager to obtain new skills in the process of training.
Position: Sales Manager(Customer Success Manager)
Category: Sales
Experience: 1 years | English: fluent


Business Development Manager
• Searching for leads in LinkedIn, Google, etc.
• Approach leads with cold emails. 
• Organize first call with clients and development team. 
• Manage database and keep it up to date. 
• Negotiate contacts with vendors to manage product distribution.

Sales and technical support manager
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Trained users on how to operate on  software and hardware.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Educated customers on promotions to enhance sales.
Position: Sales Manager, Customer Success Manager, Account Manager
Category: Sales
Experience: 7 years | English: fluent


I have worked in both government and business sector. 
My mainly covered establishing first contact with the leads and nurturing relationships with them throughout the sales cycle. Namely, visiting them or having conference calls, demonstrating our products, connecting their business requirements to our business solutions and negotiating the final deals. 
Main sales technology stack that I used are CRMs, online chat platforms, email platforms (Pipedrive, Linkedin, Intercom, MS Outlook, Calendly). 

Another part of my job was to represent company at international conferences and exhibitions.
Preparation for them, setup of our booth or table, transfer of corporate giveaways etc. were part of my responsibilities.
Position: Sales Manager | Customer Success Manager | Business Development Manager
Category: Sales
Experience: 4 years | English: fluent


I'm working hand in hand with highly skilled engineers and managers passionate about technology and solving our client's business challenges with innovative software. The most inspiring part of my work here is working together with our customers to identify their business needs and come up with optimal solutions to meet them.
Position: Sales manager/ Customer support
Category: Support
Experience: 4 years | English: fluent

I was working at different positions after started my carrier in sales including as a Team Lead and a Conversion manager, also I am willing to learn new all the time that is why I tried to work in SEO and was excited to open new horizons.
I have experience of a bit more than 4 years in sales in finance sphere, which included educational products and customer care services as a part of a job. I was working with different countries in Europe and Asia, that is why I learned a lot about various mentalities and how to work with them in the best possible way.
Position: Sales Manager customer support
Category: Support
Experience: 1.5 years | English: upper

I worked at wizzair airlines for 8 months in customer support making reservations for clients and solving their issues about their tickets or any problems they had faced in the airport good experience how to deal with clients especially those it is hard to convince about what are you talking about
my first job was sales manager in approve ninja for 1 year 
my second job was sales manager at logistic for 4 months 
third job at wizzair for 8 months
Position: Sales Manager, customer support
Category: Sales
Experience: 10 years | English: upper


Education:
Lviv University of Business and Law
2006-2009
Master of Finance

Experience:
2011-2015 – sales manager (paint and varnish products)
2015-till now – head of wholesales department (paint and varnish products)
-	Sales B2B, B2C
Key achievements:
-	Constant achieve sales goals
-	Working with large corporate clients (gyms, hotels, restaurants)


Hard skills:
- 1с
- Adobe Photoshop
- Adobe Illustrator
- Adobe Premiere
- Microsoft Office

Languages:
Ukrainian – both speaking and writing
russian - both speaking and writing
English – Upper Intermediate B2


Soft skills:
-	Time-management
-	Negotiation
-	Attention to details
-	Conflict management
-	Analytical thinking
-	Motivated

About me: 
I’m interested in new technologies, motion design and aftereffects
Position: Sales Manager, customer support
Category: Sales
Experience: 1 years | English: upper


More than 6 years of experience in negotiation and sales in the automotive business and more than 3 years in the legal field. Management of the enterprise budget, preparation of business plans, management of the work team, formation of a car warehouse, acceptance of car transporters, reporting on sales and potential customers. In 2019, led the launch of a new car brand on the Ukrainian market with its further development and work on its recognition. Experience in managing the marketing strategy of the enterprise (development of slogans, banners, promotion in social networks, creation of business pages) Search contractors for the production and placement of advertising (outdoor, radio, in institutions). Organization of field events (test drives, expositions at exhibitions). Implementation of new ideas in the advertising activities of the enterprise. Now I’m working as head of sales and business development offline, but due to the move and the desire to develop in other industries, I want to try my skills online.
Position: Sales Manager, customer support
Category: Sales
Experience: 7 years | English: intermediate

•	2020-2021 Multiple winner of sellers ranking at Clario Tech
•	2017 Best employee of the department at ZoomSupport
•	2010 Best operator of contact centre of UniCredit Bank
Work Summary: 
01.12.2019 – 01.10.2021
Clario Tech, Lutsk
Senior Sales Representative

•	Sold of company’s software and services 
•	Maintained and developed relationships with customer via chats
•	Made sales presentations to prospective customers
•	Worked efficiently to overcome objections while selling
•	Participated in the negotiations process on price, costs
•	Deputy team lead (team management, set sales goals, compared performance to goals, adjusted goals as needed)

01.09.2018 – 30.11.2019
Kromtech, Lutsk
Position
Sales agent
•	Sold of company’s software and services 
•	Maintained and developed relationships with customer via chats
•	Made sales presentations to prospective customers
•	Worked efficiently to overcome objections while selling
•	Participated in the negotiations process on price, costs

01.07.2014 – 31.08.2018
ZoomSupport for Business, Lutsk (Software Support LLC, Lutsk)
Position
Sales agent in English department
•	Provided customer support in English,
•	Sold of company’s  software and services

01.09.2011 – 01.12.2013
UniCredit Bank OJSC, Kiev
Position: 
Leading specialist of fraud prevention department.

Responsibilities:
•	Monitoring and analysis of card transactions. 
•	Blocking cards that were suspected in fraud transactions. 
•	Searching points of compromise, facts of unauthorized use of payment cards.
•	Developing solutions designed to detect, and prevent of fraud transaction. 
•	Analysis the statistical data, preparation department reports and presentations.

2007-2011
UniCredit Bank OJSC, Lutsk
Position: 
Leading Contact Center operator of VIP Group; standard group operator. 

Responsibilities:
•	Organization of the working process and operator training.
•	Comprehensive customer support regarding bank services and banking operations. 
•	Acquaint clients with a list of banking products, consultations on tariff programs of the bank.
•	Activation, set up and support of internet banking service.
Position: Sales Manager / Customer support
Category: Support
Experience: 0 years | English: upper


Member of support team for students at my university during the application period:
- assistance with creating an applications, prioritizing them;
- providing answers with all the questions. 

Customer support in Instagram direct for a travel blogger. Helped her selling her online course, replying to messages and helping customers with technical issues and other questions.
No cold calls!!
Position: Sales Manager/ Customer support
Category: Support
Experience: 3 years | English: upper


- Provide technical support and word-class customer service;
- attract potential customers by answering product and service questions;
- handle and resolve customer complaints;
- identify and assess customers' needs to achieve satisfaction;
- provide accurate, valid and complete information by using the right methods and tools;
- follow communication procedures, guidelines and policies.
Position: Sales Manager, Customer Support
Category: Sales
Experience: 2 years | English: upper


Enthusiastic Sales/Support Manager with two years of experience. I am motivated to
maintain a customer's achievement and contribute to the company's success. I can
quickly learn any line of work to feel comfortable in the new field.

Experience
Retention Manager Nov 2022 - Apr 2023
Borman Kyiv, Ukraine
Analyze sales statistics to define sales potential;
Ensure customer satisfaction and resolve customer issues;
Manage day-to-day performance of the sales team;
Motivate, train, and coach sales staff while applying feedback;
Monitor performance metrics of the sales team and report data.
Sales Manager Feb 2022 - Nov 2022
Profitcoinvest
Working as a team member performing high sales results and product assistance;
Daily communication with customers;
Guarantee a positive customer experience and resolve all customer complaints;
Assist customers with store and product complaints;
Monitor performance metrics of sales team and report data;
Analyze sales statistics to define sales potential.the
Sales Manager May 2021 - Feb 2022
Milton Group
Remain as a primary point of contact for customers with queries, complaints,
feedback, requests, etc.;
Internet Ad Placement;
Build consistent lead generation with the marketing team;
Analyze sales statistics to define sales potential;
Ensure timely and professional responses to all complaints, requests, and queries
received;
Do the research and compilation of answers for informational requests from
customers.
Handle business deal tracking, monitoring, and other related activities as needed
Position: Sales Manager, Customer Support
Category: Sales
Experience: 8 years | English: upper


Experience:
Corporate Sales Manager
from 10.2020 to 05.2022
GK "Avtomaster", Odessa (Sale and service of cars)
B2B and B2C sales of cars and commercial vehicles Ford, Nissan, Skoda, Hyundai, Citroen, MG. Involvement of enterprises for service maintenance. Preparation of commercial proposals for the re-equipment of cars according to the needs of the client. Sales by leasing, credit and through a tender. Active search for clients, development of the client base from scratch. Building long-term relationships with clients.
Regional Sales Manager
from 08.2017 to 06.2020
DAF Trucks Ukraine, Odessa (sale of DAF trucks)
Sale of DAF trucks, advising customers on the technical characteristics of the car. Drawing up commercial offers. Active and direct sales. Search for used cars in Europe, cars on order, control of repair work, price formation for used cars. Building long-term relationships with the client. Negotiation of the terms of the transaction with the owner or director. Development of sales from scratch.
Trade-in manager
from 01.2015 to 06.2017
Bogdan Trade-In, Odessa (car dealership)
Negotiating the purchase and exchange of cars. Advising clients on the technical characteristics of the car. Auto search. Car sale. Drafting of contracts and car registration.
Trade-in development from scratch.
Senior Sales (Purchasing) Manager
from 06.2012 to 10.2014
Trading company "MDiS", Odessa (Components for the production of shoes and leather goods)
B2B sales, purchase of goods, promotion of goods, expansion of the client base, work with catalogs, control of receivables, control of shipment and delivery
Sales Manager
from 10.2009 to 05.2012
Car dealership "Express Auto", Odessa (Cars for sale)
Direct sales, search for a car for commission and for redemption, search for customers, paperwork, solving all issues related to the transaction
Education:
Politechnical University
Faculty "Management of Organizations", Odessa
Unfinished higher, from 2000 to 2003
Maritime School No. 17
Sailor-minder, Odessa
Secondary special, from 1992 to 1995
Additional education:
• Institute of Professional Technologies. Course "Customs Broker" (2007)
• Training "Technologies of active sales" (2019, 5 days)
• Training "Psychology of sales" (2020, 2 weeks)
• Training from the DAF factory "Technology of sales" (2017, 2 months)
• English language improvement courses from the DAF factory (2018
Position: Sales Manager, Customer Support
Category: Sales
Experience: 1 years | English: fluent


I've a working experience in various fields. Currently I'm looking for an opportunity to work remotely as a Sales Manager or a Customer Support. I've already held a position for over an year, communicating with people from all over the world via video calls, text and phone calls. I enjoy the process much and I always try to stay committed to the best interests of the company and the interests of the clients as well.
Position: Sales Manager/ Customer Support
Category: SQL
Experience: 0 years | English: fluent

I have had excellent sales results and been awarded as employee of the month for several times. Good at establishing customer relations.
Canadian college graduate with working experience at multinational retail companies. Beginner at programming - Udemy certificates: SQL, Python, SQL Security(pen) testing. Fluent in English.
Eager to continue developing my programming skills and get experience as junior programmer and/or customer support manager.
Position: Sales Manager, Customer support, Client manager
Category: Sales
Experience: 1.5 years | English: upper

Participated in Summer School in Norway for 3 weeks (WaterHarmony program) in 2019. 
Studied in Italy for one semester in 2021 (Erasmus + program)
Did scientific work while studying at the university, have publications.
As a student worked as a sales assistant in a hardware store and pizzeria. 
Now working as sales manager in LLC HLR (equipment for laboratories, expendable materials, laboratory furniture)
Position: Sales Manager, Customer support, Dispatcher
Category: Support
Experience: 1.5 years | English: fluent


Worked as a sales manager in TrackEnsure and as a dispatcher(position consisted from following positions’ responsibilities: sales, customer support, billing agent, complaint manager, logistics and lead generation(locally)) in WorkFlow
Both positions were in English (first one was for American audience, the second one is for Canadian one)
Position: Sales Manager/Customer Support/Dispatcher
Category: Support
Experience: 1.5 years | English: fluent


1) Sales manager/Customer Support - online clothing store
2) Translator at Ferrexpo Poltava Mining (mining, HR, production, financing)
3) Sales manager/customer support/dispatch - upholstered furniture cleaning service in NYC
4) Translator - translating serials from Ukrainian into English for Megogo
Position: Sales Manager, Customer Support, Key Account Manager
Category: Support
Experience: 5 years | English: fluent


REGUS, IWG PLC
May 2022 - Present | Community Manager

Follow verbal and written instructions from the manager and supervisor to ensure the implementation of the workflow.
Preparation of reports on areas of responsibility.
Providing general support to customers.
Creating and maintaining a pleasant working environment that ensures a high level of organizational efficiency, communication and safety.

Central Bank of the Republic of Azerbaijan
July, 2020 - January 2022 | Assistant to the Executive Director of IT Department

Preparing the necessary documents.
Controlling of the execution of documents.
Assistance in the preparation and evaluation of the performance of the workflow by the staff.
Conducted research and collected and analyzed data to prepare reports and documents.
Followed proper procedures to support audits.
Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
Delivered optimal administrative, customer service and case management support.

Visametric LLC
May, 2018 - July, 2020 | Visa-Manager 

Collect and process customer’s documentation.
Checking the correctness of documents prepared by other employees.
Process all queries from customers.
Interfaced with customers, determined needs, provided recommendations and workflow services.
Execution of payment transactions.
Registration of documents and preparation of reports in the 1C program.
Position: Sales Manager,customer support manager
Category: Sales
Experience: 5 years | English: intermediate

As I wrote before, I’ve been working as a sales manager and a team leaders 5 years .It’s quite long time If you need to call clients every day and try to sell your product.That’s why I’m stress - resistant and responsible person .
Buuuut-1)My English level-Pre intermediate (I’m improving my skills on my on ).2)Lack of IT experience .But it’s not such a deal ,it’s easy to learn in practice.
Sales manager (“cold”calls and support of potential and clients( russian speakers  )-2 years
Team lead (head of the team )-3 years
My primary tasks as a Team lead  :
-the execution of a sales plan
-emloyee motivation
-trainings about how to deal with CRM
-improving the sale system.
I have never had experience in IT sphere .Now I’m looking for such a new product to sell or support .I’m sure,my experience in sale would be useful.In addition to my sales skills,I’d like to add customer support as well.Salary is not as important as future experience .
Position: Sales Manager,Customer Support manager
Category: Sales
Experience: 1 years | English: intermediate

Finished base cource of Lean university in Kyiv, have the certificate about finishing of it.
In 2019 when i worked at Allo company, we had the motivation wich named best saller of Iphone XR models and i had won in this motivation and won new mobile phone Iphone XR.I can reach the goals and always motivated to earn money and help customers.
About five years worked at sales sphere, also worked at companies in Ukraine like ALLO,Comfy,etc. Saled mobile phones, notebooks accesories and additional services of companies.
My duties was contacting with clients and customers and sale them services and other goods.
I'm team player cause always ready to help my colleges in any situation.
Every month we need complete kpi wich companies give us, and we succesfully reach this goals.
After 24 february a lot of us was fired and now i am looking for job.
My expantaions about future job i think i can work in sales sphere with using of english language. 
Heve good communication skills in working with clients and ready to help everyone of them.
Wants to work as customer support or sales manager but without cold calls etc.
Wants to start career at IT sphere and also be teached by comapny to make my work perfect.
Position: Sales Manager; Customer Support Manager
Category: Support
Experience: 5 years | English: fluent


Five years of experience in the sales environment, with a proven track record for increasing profits, exceeding targets, and managing large customer accounts. I worked with leads and had long-term business relationships with many of them. Eventually, I got a position as a team leader: educated the newcomers, and was responsible for the overall results of the team. 

I am also looking for a customer support position because I believe I have enough experience in this field since some of my requirements as a sales agent were related to customer support (for example, representing our product to new and existing customers, or solving their issues and handling complaints within the shortest period of time).
Position: Sales Manager, Customer Support Manager, Account Manager
Category: Sales
Experience: 7 years | English: upper

I had a chance to be a Team Lead of 4 customer support executives during a start up Forex company.

Had experience growing sales in new territories from scratch, I honestly liked building it.

Was top 5 SDR performers among 30 colleagues. Not always but still personally consider it a small achievement.
Having and entrepreneurial engine, I have mostly been involved into sales and a bit of marketing. 

I dealt with FMCG, export and SaaS products and services.

Recently software industry grasped my attention, thus I dived into this industry improving my skills in tech sales and online marketing.

LinkedIn, Salesloft, Hubspot and Appolo are the tools I used daily within my responsibilities. 

In 5 years I see myself in Account or Key Account Management roles. However Product Management attracts me more and more these days.
Position: Sales Manager/Customer Support/Project Manager
Category: Sales
Experience: 4 years | English: upper

All of my jobs are unique and I'm happy to be a part of all of them.
Experience:

Sales Manager ,B2B,  Binotel (IT) 08.2022 – 05.2023

Responsibilities:
- Worked in the B2B segment, connecting businesses from various industries to the company's services.
- Managed high-profile clients such as Mercedes Benz, BMW, Lexus, Shell, Sushia, Watsons, TSUM, RIA, Nestle, Bolt, Jysk, and many more.
- Demonstrated strong knowledge of the company's products including ATC, CRM, and widgets.
- Constantly improved skills and knowledge through product training and exams.
- Ability to simplify technical information and communicate it effectively to customers.
- Guided clients through the sales funnel from the first call to full activation and payment.
- Served as a personal manager for clients, responsible for their onboarding and support.
- Initiated first contact with clients, identified their needs, and gathered information about their work processes.
- Presented services in meetings with executives and provided introductory training to their staff.
- Entered clients into the CRM, worked on client tickets, and facilitated communication with other departments such as technical support, accounting, and assistants.
- Prepared and submitted commercial proposals.
- Wrote technical requirements and monitored their implementation.
- Verified client activation and worked on document management.
- Met and exceeded sales targets and KPIs.

Sales Manager , B2C, Wellness, (Products for beauty, health and fitness)02.2019 – 02.2022

Responsibilities:
- Sold company products and provided consultations to clients.
- Presented promotional offers and made add-on sales.
- Entered clients into the CRM, worked on 1C software.
- Achieved sales targets and KPIs in customer conversations.
1. Remote
2. Competitive salary