lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer/Technical Support
Category: Support
Experience: 2.5 years | English: fluent


I used to work in 5-star hotels in the middle east restaurants for a few years (Dubai, and the Kingdom of Bahrain). It gave me the experience of instant problem solving as I had to think and act quickly, and good knowledge of communication ethics specifically using the English language and dealing with demanding clients. Had the experience of working as a captain in the Bahrain royal family during one of the caterings.

Upon arrival to Ukraine, I started to work at a High-tech startup that raised over $2 m. on Kickstarter as a communication representative, I was the only person on the team that was responsible for any communication with the public.

Then I worked as a 3D artist for a while, making characters for a videogame.
As time passed I realized that I wanted to keep that as a hobby and move on. 

For the last 1.5 years, I worked at HealthJoy, a Chicago-based company. 
In the role of Healthcare Concierge, I was responsible for processing the members’ requests
(tickets). That job involved handling users' calls as well as chats and outbound calls to doctors' offices.


A bit about me:

I am enjoying learning new languages, computer software, coding, and new cooking technologies. Sometimes working on my personal 3D art projects.
Also, I am a family man so I'm trying to combine my hobbies with being with my wife.
Love computer games, I see them as art. Movies, books as well.
Sometimes watching neurobiology courses from MIT or any other university just for fun, interested in natural science in general. Hope to start rowing on the Dnipro river sometime next year and get back to yoga practice.
The key value for me is the possibility for growth and learning new things. Prefer to work in a company with a strong culture.
Position: Customer/Technical Support
Category: Support
Experience: 1 years | English: upper


I was a retail SaaS technical support engineer for almost a year, not only communicating with clients but also performing quality troubleshooting, working closely with other departments (Developers, E-commerce, Infrastructure etc). 

Due to the specifics of my previous job, I am a highly organised person, who is able to prioritise and keep track of multiple tasks at once. I also acquired and improved variety of essential support skills, such as:
— knowledge of databases and SQL, Jira, and Confluence systems;
— escalating issues and reporting bugs properly;
— writing internal documentation to make troubleshooting process easier for other support agents; 
— and productive internal and client communication. 

Additionally, I gained experience of operating under pressure during night weekend shifts where I was the only one support agent working.
Position: Customer/Technical Support
Category: Support
Experience: 1 years | English: upper

Quality Assurance, Ukraine (QaTestLab)
June - July 2022
The Fundamentals of Software Testing
Kyiv – Customer/Technical Support

-Hands-on experience with Windows/Linux/Mac OS environments
-Good understanding of computer systems, mobile devices and other tech products
-Ability to diagnose and troubleshoot basic technical issues
-Familiarity with remote desktop applications and help desk software (Freshchat)
-Excellent problem-solving and communication skills
-Ability to provide step-by-step technical help, both written and verbal
Position: Customer/Technical Support
Category: Support
Experience: 5 years | English: upper


Medical clinic 2017
Administrator
Role and Responsibilities:
• Administrative support,
• Cold calls
• Setting Appointments
• Work in CRM
 
Maksi Marketing (Financial Services) 2017-2018
Sales Manager
Role and Responsibilities:
• Administrative support,
• Cold calls
• Setting Appointments
• Work in CRM
 
Global Technology Solutions (IT) 06/2018-01/2020
Support manager
Role and Responsibilities:
• Correspondence with developers.
• Quality assurance
• Reporting
• CRM processing
• work with customers by answering calls and chats
   
Agiliway (VAfromEurope) 01/2020 – till now
Customer support
• Call center support
• Administrative Support
• Data Entry/Analysis
• Work with CRM systems
• Answering emails and help customers in chat and by phone
• Social Media Profiles Management
• Lead Generation
Position: Customer/Technical Support
Category: Support
Experience: 5 years | English: fluent

UniSA (Italy) Educational Certificate in the management sphere.
Motivated Customer Success Manager and Community Manager with sufficient expertise. 
Stress resistant and easy to adapt. Know how to find and effectively work with information.
Effectively organized customers' requests in the LiveAgent helpdesk.
Conducted calls/meetings in order to train current team members and newcomers.


Certificate of English knowledge (DSUM)

- Experience using help desk software and remote support tools (GoToMeeting,
TeamViewer)
- Understanding of how CRM systems work (ZenDesk, Odoo)
- Metabase, JIRA, Linux, Windows, Photoshop.
- Good communication and problem-solving experience.
- Multi-tasking skills
- SQL, HTML, WordPress, PostgreSQL, API.

- Training new customer service personnel 
- Answering emails and phone calls
Interested in a real job. Don`t review fake propositions just for interviews.
Looking for a new experience in project management and support.
Position: Customer/Technical Support
Category: Support
Experience: 11 years | English: upper

I've set up scanning on the networked MFP in a way that scanned copies are saved on the user's computer disk who is doing the scanning. This initiative helped avoid the problem of exceeding the network disk quota.
I organized the arrangement of the patch panel in the server room. First, I created an optimized scheme for configuring the ports on the stack of switches and distributed the ports among the room outlets. I developed a step-by-step action plan with checkpoints for testing functionality. Thanks to this plan, the complete elimination of patch cords (120+ computers) and restoration of connections were accomplished in 1 day (weekend).

I configured NAT on the router for the video cameras.

I restored the Oracle database after it failed to start. By using logs, I discovered that one of the Oracle journals used during database startup was corrupted, and I fixed the issue.
My last duties included ensuring continuous operation of organization processes, confidential data defense, supporting a network, database, and infrastructure; installing, setting, and updating software, and office equipment settings; helping users, and solving technical problems. (Active Directory, DNS, DHCP, Group Policy; Windows Server2008; Ethernet, Wi-fi, NAT)
Before that I was a specialist in Oracle database and Visual FoxPro programming; used to work with Excel, namely executed functions of data import, VLOOKUP, conditional formatting, filtering, sorting, merge MS Word and MS Excel.
Earlier I was a specialist in writing programs and supporting the database FoxPro2.6
At the beginning of my work period – programming engineer, Assembler (MS-DOS)
Position: Customer/Technical Support
Category: Support
Experience: 1.5 years | English: upper


My last work experience was the position named Fraud Specialist in VTB Bank Armenia. The description of job was to manage the suspicious cases that were given by the system. While working I used the programs such as Oracle programs package and Microsoft office package.
Position: Customer/Technical Support
Category: Support
Experience: 1 years | English: intermediate


One year of customer support experience. Worked with Zendesk, Jira. Experienced in providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction. Strong communication and problem-solving skills. Proficient in using various support tools and systems. Dedicated and reliable in handling customer inquiries and complaints. Proactive in identifying opportunities for improvement.
Position: Customer/Technical Support
Category: Support
Experience: 2 years | English: upper


Online poker for 6 years (2013-2019)
-	Stress resistance;
-	Patience;
-	Manage and control my time;
-	Focus and work on the result;
-	Ability to adapt to any changes.

Zone3000 (Namecheap) → Customer Support Specialist (Concierge department) → March 2019 - May 2021
-	Multitasking (very often 3-4 chats at the same time and a lot of tickets), so I have processed thousands of chats and tickets;
-	Worked with different types of clients and programs (ticket and chat Kayako, Jira, Confluence, Asana, Trello, admin panel, etc.);
-	High level of stress resistance and empathy;
-	Huge responsibility (work with the clients’ personal data and funds);
-	Corporate culture;
-	Business communication;
-	Continuous progress and self-study;
-	Teamwork.
-	Almost every month, I received the highest number of positive customer reviews in my department.

Push (IT company) →  frontend developer  → September 2021 - April 2023
-	Worked on 4 projects with different teams and using the following stack of technologies: HTML, CSS, JavaScript, React, React Native 
-	Used a lot of tools and programs like Figma, VS Code, FileZilla, iTerm2, Jira, Trello, etc.
-	Also worked with Shopify and WordPress CMS
-	Improved a lot of ‘googling’ and problem-solving skills during this time, how to learn fast and be ready for anything
Position: Customer/Technical Support
Category: Support
Experience: 3 years | English: fluent


•Oversaw setup, installation and configuration of newly acquired computers, printer and
other equipment for efficient service delivery.
• Enabled communication between computers and printers while providing technical support
to reduce the execution time and increase performances.
• Attended to malfunctioning computer hardware or software.
• Performed minor repairs on malfunctioning hardware, troubleshoot software and/or
peripheral equipment.
• Organised training for staff on using Microsoft excel.
• Maintained relationship with external technicians for service of major hardware or software problems.
• Recommended and procure new equipment and software solution packages.
Position: Customer/Technical Support
Category: Support
Experience: 2 years | English: fluent


Partner Manager at HelloNote, New York(Remote)
September 2021 — Present
• Devised plans to ensure a positive and hassle-free customer experience.
• Identified and maximized sales opportunities, and increased customer retention
rates by 40% last quarter
• Boosted client satisfaction by 60% last quarter through consultation with company
executives, devs and other employees
• Spearheaded the fostering of industry relationships
• UI testing
Maintained productive relationships with company partners

Sales manager, customer support at Insurance Supermarket (ISI), ON, Canada, Remote
February 2020 — December 2020
• Doubled customer relations for retention.
• Executed monthly sales goals.
• Tracking sales and reporting results.
• Processing orders, applications and requests.
• Collaborated with and shaped sales associates in product specifications and sales
techniques.

ESL Teacher at Exclusive English school , Kharkiv
July 2019 — January 2020
• Developed speaking, reading, writing and listening skills in students.
• Prepared students for public speaking.
• Encouraged interpersonal communication between students to improve speaking
skills.
• Modeled programs to aid in pronunciation, vocabulary, intonation and reading.
Position: Customer/Technical Support
Category: Support
Experience: 1 years | English: upper


Since I moved from Ukraine to United Kingdom 5 years ago I used to work in very different industries including hospitality, construction management and customer service so I know how to satisfy customer needs, communicate with people/team and make everybody happy. Also I improved my English and understanding of accents variations what makes a lot easier to understand and help with problems solving.
On my expectations list is the only one thing and this is to be a part of great team with opportunity to learn and grow. Simple as that.
Position: Customer/Technical Support
Category: Support
Experience: 4 years | English: intermediate


Troubleshooting technical issues, resolving customers' concerns and complaints. Communicating and coordinating with colleagues.
Answering customers' questions, assistance in installation, configuration and selection of the company services.
Resolving billing issues such as refunds and manual reprocessing of failed transactions. Ensure customer satisfaction and provide professional customer support.
Experience in JIRA and Confluence involving creation, managing and updating existings tasks, bugs, etc.
Position: Customer/Technical Support
Category: Support
Experience: 2 years | English: upper


With a strong background in customer support and service, I have gained extensive experience in ensuring high customer satisfaction rates and efficient ticket management. Currently working as a Senior Support Associate at Wolt Technologies Kazakhstan, I have consistently maintained a customer satisfaction rate of over 92%. Additionally, I have been able to close up to 110 tickets per day with a First Response Time rate of less than 50 seconds.

In my current role, I have been responsible for real-time monitoring of active orders, analyzing the current situation across 11 cities. I have also played a key role in training and mentoring new team members, helping them improve their performance and integrate smoothly into the team.
Position: Customer/Technical Support
Category: Support
Experience: 5 years | English: upper


With extensive experience in technical support, my main responsibility is to focus on resolving numerous customers' technical issues. Now, I'm actively pursuing new opportunities. I am driven by a strong desire for continuous learning as I aim to switch my career to the NLP field.

Recently, I completed a Python course and continue to expand my knowledge through ongoing education. I have also participated in Google's 'AI Basics' program. I am committed to ongoing improvement and will continue to expand my knowledge.
Position: Customer/Technical Support
Category: Support
Experience: 0 years | English: upper


- Worked with Google Maps
- Worked with Google Earth
- Worked with photo (finding information)
- Searching for information in English
- Searching for information on the Internet
- Searching for information by photos
- Informing and advising customers on goods or services
- Offering services and promotions of companies to customers
- Processing and confirming orders from customers
I have no sympathy for the work in the call center and in the field of sales
Position: Customer/Technical Support
Category: Support
Experience: 2.5 years | English: fluent

Student exchange program in the University of Regina in Canada (4 months)
  
Ukrnafta scholarship
Was a part of the Ukrnafta scholarship program 

Mate Academy 

Hobbies and interests

•	Travelling 
•	Numismatics
•	Cryptocurrency
Work experience 

Laboratory assistant
Oct 2019 - Dec 2019 (3 months)
Deproil LTD 

QA manual
Future Dev
Mar 2020 – Jul 2020 (4 months)

QA manual
Utest
Jul 2020 - Dec 2020 (6 months)

Sales/support manager
Jan 2021 - Jul 2022 (1 year 6 months)
Consulting Lane

International Business Development
Jul 2022 - Present
IFIGR
Position: Customer/Technical Support
Category: Support
Experience: 3 years | English: fluent


Working experience:

1) Customer support specialist / content writer 
Coinsbit, Qmall crypto exchanges
Handling requests (Zendesk live-chat, Email)
Communication with customers in social media 
Writing content for Telegram, Facebook, Instagram, and Twitter

2) AMA session speaker
Coinsbit, Azbit crypto exchanges
Voice interviews with clients, who aim to promote their projects to the community of crypto exchanges

3) IT sales manager / account manager
Ukrlogika
Writing powerful cover letters to find clients in fields of graphic design, web and mobile development
Account management (LinkedIn, Upwork)
Communication with clients. Collection of technical specifications, settlements of disputable situations.
Cooperation with designers and devs. Translation of technical documentation, adjustments etc.

4) SEO content writer
Eternal Link Exchanges
Writing SEO texts for successful promotion to the top of search engines.
Position: Customer/Technical Support
Category: Support
Experience: 5 years | English: upper


Yael Acceptic
Technical Support Engineer
• Creating guides, manuals, samples and courses for customers in order to help them to adapt to our product;
• Reviewing candidates CVs, conducting meetings and testing newcomers on technical background;
• Tutoring junior technical specialists during probation;
• Mentoring my team and support them in terms of technical issues;
• Tickets review and daily contact with the Customers per their queries;
• Checking tickets through helpdesk (Zendesk system). Managing the queue;
• Custom scripts writing using inbuilt development environment and native JavaScript. Debugging;
• Research possible options for frontend per customers’ requests;
• Investigation of possible solutions, workarounds.
• Creating guides, manuals, samples and courses for customers in order to help them to adapt to our product; 
• Reviewing candidates CVs, conducting meetings and testing newcomers on technical background; 
• Tutoring junior technical specialists during probation; 
• Mentoring my team and support them in terms of technical issues; 
• Tickets review and daily contact with the Customers per their queries; 
• Checking tickets through helpdesk (Zendesk system). Managing the queue; 
• Custom scripts writing using inbuilt development environment and native JavaScript. Debugging; 
• Research possible options for frontend per customers’ requests; 
• Investigation of possible solutions, workarounds.
Position: Customer\Technical Support
Category: Support
Experience: 2 years | English: fluent


My work experience include basic trouble shooting, basic tecnical support, customer servise, sales, data analisist and data gathering with several companies. Working with CRM systems and Remote Desktops. I am currently open to new employment opperunity and I am working on improving my technical skills.
Position: Customer\Technical Support
Category: Support
Experience: 1.5 years | English: upper


Work experience:

October 2018 – June 2022
PE «Medical center «Intersono» («Medicover»), Ukraine 
Position: Assistant of Managing Director
- execution of instructions of the Managing Director; 
-receipt of documents and personal applications signed by the head;
-search and booking of tickets \ hotels; -organization of business trips for employees, creation of orders in 1C ; 
-accounting in 1C ;
-work with courier service, taxi service (BOLT), coordination of the work of the office driver;
-response on Google to customers and forwarding the problem to the appropriate department.

March 2018 – June 2018
Global Technologies Solution(Kyiv), Ukraine 
Position: Manager of Support
-search for new employees for the position Customer Support Representative; 
-provide leadership to a team of 4 Support Agents through performance management, coaching, recognition, recruitment, and development -control and organize procedure of work with another office.
-provide training for new managers(brokers).

January 2017 – March 2018
Global Technologies Solution(Lviv), Ukraine 
Position: Customer\Technical Support Representative
-provide support for customers and managers via chart,skype and calls;
-work with the system such as CRMs, VoIP system, Docusign, Skype, Mt4 platform and ext. 
-organize huge Excel files with information(Hot\Cold Lead);
-fill information in Google shits;
-provide training for new managers;
-provide process of Chargebacks;

Summer 2016
Program «Work & travel», USA 
Position: lifeguard, server, hostess

Summer 2015
Program «Work & travel», USA 
Position: lifeguard

Courses:
SheCodes Workshop Base “Introduction to Coding”( HTML + CSS + JavaScript).
August 2022 –  SheCodes Workshop Pro (HTML, CSS , JavaScript, Bootstrap, Editor, API, GitHub, Hosting, Flexbox, SEO, React, Responsive)


Professional skills such as excellent attention to detail and analytical skills, strong ability to learn quickly and easily absorb large amounts of information, acquired skills of patience and flexibility, which must be shown when communicating with people, ability to make decisions and be responsible for their results independently, time management skills, problem solving skills, patient when teaching new reps the basics of customer support.
Position: Customer/Technical Support Agent
Category: Support
Experience: 2 years | English: fluent

Over the years, I have learnt and mastered the importance of good listening and good communication. With this , I maintain professionalism while been friendly with the clients/customers.
Not to forget, I’m also a good team player. I build a very good rapport not just with my clients but also with my work colleagues as well.
Customer/Technical Support Agent
June 2021 - January 2023
. Helped the clients/customers with problem solving.
. Troubleshooting 
. Let the programmers/ Company know able glitches
. Refer back to the programmers in  complicated cases
. Used CRM, Slack and Excel 

Customer Support Agent
TransLogistic SolutionsKyiv,Ukraine
August 2019-February 2021
•Provided exceptional customer support and assistance to a diverse client base, effective addressing inquiries, resolving issues,and ensuring customers satisfaction.
•Handled a high volume of customer interactions, managing and prioritizing tasks to meet or exceed established service-level agreements (SLAs).
•Utilized CRM software to do document and track customer interactions, ensuring accurate and up-to-date customer information and efficient case management.
•Achieved consistent customer satisfaction ratings of over 95% based on post-interaction surveys.
•Responded to customer inquiries via phone,email,and chat, maintaining a high level professionalism, empathy,and business knowledge