lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: fluent


Hi there!
I have worked for DISQO as a Customer Support Specialist for 1 and 9 months and for Miro as a billing support specialist for almost a year. The tenure in the above-mentioned workplaces taught me a lot and I'm ready to embark on the next challenge.
Position: Customer Support Specialist
Category: Support
Experience: 5 years | English: upper

I have a high level of written English (B2). I have relevant experience in e-mail and chat support because I have been working in customer support and moderation departments for 5 years.
Skills:
• Confident PC user
• Experienced user: MS Office (Word and Excel)
• Internet skills (Internet Explorer, Opera, Mozilla Firefox, Chrome, Ghost Browser)
• Experience with platforms for customer support DeskPro and Kayako 
• Experience with Jira, Slack, Confluence,  Kount, Use2pay
Hi there. My name is Yevheniia. My work experience: 

2016 | Translator and copywriter
CyberShark | Dnipro 
Main responsibilities: translating and writing articles for English-language websites, and publishing articles through the site admin (WordPress).

2016 - 2021 | Support specialist, moderator, fraud analyst, billing specialist
InfoStream group Las Vegas, the office in Kryvyi Rih, remote
Content moderation of the dating websites, written responses to user’s requests and customer support, analyzing and conducting payments for premium memberships, analyzing profiles and payments for fraudulent activity

2021 - 2022 | Support specialist
EvoCompany | Kyiv, remote
Main responsibilities: moderation of marketplace content, responding to written requests, and user support
Seeking an opportunity to change or broaden the field of work and develop a new set of skills in the areas of customer support, moderation, or fraud analytics. An ability to work independently or as a team member.
I’m not looking for sales or phone support, only written (e-mail, live chats).
Position: Customer Support Specialist
Category: Support
Experience: 2.5 years | English: fluent

I have a solid knowledge of such tools as Intercom, Slack, Gmail, and Google Sheets. I'm also familiar with and know how to work with Fullstory, Sendgrid, and many other tools. I completed a couple of courses on SQL that helped me build a foundation and I'd be more than happy to put my knowledge into practice.

I dealt with different types of customers and know how to communicate with them when something doesn't work well for them. Most of my ratings given by users were positive.
Hive (08.2022 - 02.2023) - Product Support Specialist
- Triaging users' issues and questions;
- Escalating bugs to Engineering team;
- FAQ articles creation and their maintenance;
- 1300 closed tickets with 9m Median Response Time:
- Customer Satisfaction: 95%

Superside (06.2020 - 08.2022) - Project Support Operations Specialist:
- Keeping track of errors in project delivery processes;
- Identifying flaws in workflows and finding possible solutions;
- Gathering data and sharing insights to discover ways to optimize the work;
- Providing ad-hoc support to internal team with Admin-related queries.

Superside (10.2019 - 06.2020) - Customer Support Specialist:
- Acting as a liaison between a new customer and a project manager/account executive;
- Handling customer inquiries through Live Chat (Intercom, Internal App);
- Providing assistance to project managers to ensure a steady and smooth workflow;
- Monitoring communications between customers and project managers in order to detect and flag possible quality issues;
- Got promoted to Senior Support Specialist.

Bremen-Haushalt (07.2019-09-2019) - English Translator:
- Doing keyword research for SEO optimization and translating listings from German/Russian into English for the Amazon platform.

White Owl (11.2019-07.2019) - Development Department Team Member:
- Work process management;
- Content making and proofreading;
- Office management;
- Customer management;
- Translation.

White Owl (05.2018-06.2018) - Customer Support Specialist:
- Providing consulting services and helping clients with their crypto- and blockchain-related inquiries through social media channels and email;
- Got promoted to Team Lead.
I'm currently looking for a new career challenge. Given that I have several years of experience in Customer Support, this is my top priority but I'm also open to a different role to expand my skillset.
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: fluent

IELTS Academic
I am a Customer Service Specialist with 3 years’ experience. Accustomed to working in fast-paced environments with the ability to think and act quickly. Besides, I am open to an opposite position, ready to cope with new tasks. 

My recent responsibilities are:

- providing guidance for problems and questions of users
- immediately escalating serious complaints or issues that I am not equipped to deal with.
- resolve technical issues of the customer via email or chat sessions (Helpshift)
- compile reports on overall customer satisfaction
- working with SQL
- Tableau
work/life balance 
standard work schedule 5/2
no night shifts
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: fluent

British Council IELTS Test 7.0 C1 - Advanced (2018)
I am a customer support professional with 3 years of experience in retail sales and customer service, seeking to transition into an IT customer or technical support position to further develop my skills and expertise.


Sales and Customer Support Representative
Upside Crypto School · Freelance · Aug 2022 - Dec 2022 · 5 mos · Kyiv, Ukraine · Hybrid
• Successfully juggled multiple responsibilities as both a sales and customer support representative during the launch of a startup project.
• Managed customer account information using a CRM system and responded to product and service inquiries via phone and chats.
• Contributed to the development and implementation of sales funnel strategies, gathering valuable customer feedback to inform improvements to the product.

Customer Service Specialist
Comfy Trade · Full-time · Sep 2020 - Jan 2022 · 1 yr 5 mos · Kyiv, Ukraine · On-site
• Effectively resolved a variety of customer complaints related to the company's or its partners' services.
• Worked closely with the team to meet operational and performance-based KPIs, identifying areas for improvement and implementing strategies to enhance customer satisfaction and retention.
• Achieved a retention rate of over 75% following cashback appeals, exceeding the average of 60%.

Customer Service Engineer
ServiceInUA · Full-time · Oct 2019 - May 2020 · 8 mos · Kyiv, Ukraine · On-site
• Provided comprehensive product and service advice to customers, both online and offline, addressing any questions or concerns they had.
• Managed and processed a significant volume of orders from clients, distributors, and partnership companies on a weekly basis, ensuring timely and accurate fulfillment.
• Maintained detailed and up-to-date account records in a database, utilizing this information to provide exceptional customer service and support.
I am looking for a remote opportunity or the chance to relocate to another country. I am interested in a role that involves ticket management and chat support, without cold calling. Onboarding trial and training compensation would be appreciated.

I'm highly motivated to grow in a positive work atmosphere with additional benefits. I'm interested in Blockchain technology and IT product companies, as my skills would be a great match.
Position: Customer Support Specialist
Category: Support
Experience: 1.5 years | English: upper


I am a dedicated and experienced professional with a strong background in data entry and a passion for providing exceptional care. With 1.5 years of experience in the field at Lime Consulting, I have honed my communication and data management skills to effectively address customer needs and ensure satisfaction.
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: upper

I was promoted from Agent to Manager position in Sky Loft Hotel by Rixwell and was a team lead of reservation department. 
I have developed communicative and problem-solving skills.
I am a professional Customer Service Representative with over 3 years experience in providing excellent customer service and building customer loyalty. I am stress-resistant, have analytical thinking and able to solve complicated situations in shortest period of time.

Customer Support Manager
Maklai Company, Kyiv, Remote (June 2022 — Present)

— Handle inquiries from customers via phone and Freshdesk
ticket system
— Proceed with payments and refunds via Ckeckout
— Resolve or escalate technical problems
— Dealing with Confluence corporate wiki
— Outbound calls for arranging special requests
— Report bugs to the development team via Slack for further fix
Maklai Company, Kyiv, Remote (June 2022-
Present)

Reservation Manager
Sky Loft Hotel Kyiv, Mogotel Group (December 2021 — February 2022)

— Negotiated with partners and customers
— Handled customers’ complaints or concerns
— Maintained reports, every-month auditing
— Analyzed statistics of customers’ satisfaction
— Applied and handled monthly bonus system for team
— Led or supervised a team of reservation department staff

Reservation Agent
Sky Loft Hotel Kyiv, Mogotel Group (May 2021 — December 2021)

— Provided quaified customer support concerning room
reservations via email, chat, phone
— Working with online extranets ( Agoda, Expedia, Booking)
— Found successful ways to solve conflicts
— Provided guest relation service

Front Office Agent
Sky Loft Hotel Kyiv, Mogotel Group (October 2020 — February 2021)

— Provided fast and qualified reception and accommodation of
customers
— Communicated with customers by phone, email, chat and
face-to-face
— Solved conflicts as to get customers satisfied
— Increased sales statistic by attracting new customers
— Dealing with hotel operation system Opera PMS
I am not expecting to work night shifts. I am looking for a position of Customer Support Manager without applying phone calls, only chats/tickets/email. I am looking for a remote position.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper

I ran the new purchasing and logistics department according to the company's policies when the team became a separate business unit.
---
I was a part of the team opening a new business in Spain, we basically started the hostel from scratch.
I am eager to embark on a new chapter in my career and contribute to a new workplace by offering quality, exceptional service, and a pleasant work environment.
I have well-developed communication and time management skills gained during studying and working abroad and in Ukraine.
I am always up for a challenge and strive to acquire new knowledge and skills while showcasing a strong sense of accountability. I am comfortable working independently or as part of a team.
- an opportunity to learn and grow professionally;
- long-term cooperation, full-time;
- as less bureaucracy as possible.
Position: Customer Support Specialist
Category: Support
Experience: 0.5 years | English: fluent


I communicated with clients around the world, investigated their issues, created, analysed and repaired the SSL certificates. I worked in SSL department but I also investigated the issues associated with hostings, domains and nameservers of the websites.
During the training period, I was able to easily learn and analyze new information. Successfully passed the period of training and supervision.
I communicated with clients exclusively in English through chats and tickets. The peak number of chats was five chats at a time.
Position: Customer Support Specialist
Category: Support
Experience: 1.5 years | English: upper


I had a great experience working in a multinational investment company. My tasks were to help the users with different types of issues through chats and emails.
I worked in three different fields based on my achievements in the work. 
-Firstly I was working with Tier 1 inquiries related to the verification/login process. 
-Secondly, I worked with a financial team with inquiries regarding deposits and withdrawals.
-Thirdly, I worked on the Tier 3 queue with the most challenging trading problems. Understand and analyze customer problems, and find appropriate and acceptable solutions. 

As well, I was the Team Lead assistant and I was responsible for helping and supporting my team members with different types of inquiries regarding work cases. Also, I provided great support and mentoring for the newcomers.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: fluent


I have 4 years of experience in IT. Have a broad technical background, experience with CRM. Mainly I played the role of a support specialist in troubleshooting and resolving issues promptly, communicating with colleagues to diagnose problems, taking coworkers through fixing technical issues, and prioritizing requests.
Position: Customer Support Specialist
Category: Support
Experience: 0.5 years | English: fluent


I have a 7-month experience as a Customer Support Specialist in Latvian company with relocation to Ukraine. I have been handling emails, chats, etc from customers all around the world. I provided customers with the information about the product, sold the product, responded to customers' requests, encouraged customers to use the product more, proposed options to encourage them to stay with us longer.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: intermediate


I have almost no work experience.
There was an internship as a hotel reception administrator, where I communicated with guests and resolved conflicts, kept documentation, and prepared reports. For several years, she developed a hobby that brought results.

Now I am studying to become a marketer and work as a tattoo artist.

Courses:
2022 — "Web designer" WayUp
2021 — "Tilda site designer" Restart

I have the skills to work in Figma and Photoshop.
I don't want to receive calls to be my main task.
Position: Customer Support Specialist
Category: Support
Experience: 1.5 years | English: fluent


I have been linked with the profession as a Customer Support Specialist for about a year. During this time I have been able to provide service to meet customers wants and needs resulting in customer satisfaction.

Also, I am passionate about helping people and improve people’s lives as well as communicate with them.

Сompleted “Customer Service Fundamentals” courses from Coursera, August 2022
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: upper


I have experience working with customers generally (sales consultant, waiter), experience in technical support (consultation in chats regarding the provision of hosting services), experience working abroad in the hotel and restaurant business (Portugal), experience working as lead generation, have finished qa manual courses, product management cources + always learning something new for further development. 

I am familiar with Agile (SCRUM. Kanban),
Waterfall methodologies, tools like Confluence, Jira, TestRail, Selenium IDE, Slack, Flock, Postman, TestLink, Mantis. 

Technologies as black box testing, functional testing, usability, regression testing, smoke testing, test cases and bug reports generally. 

I want to improve all fields of my knowledge in a company that may give me a start with a bit of training.
Position: Customer Support Specialist
Category: Support
Experience: 6 years | English: fluent


I have more than 6 years experience in Custom Support with the following roles: Customer Support Specialist, Trainer, Supervisor's Assistant, Technical (Tier II) Speacilist. I am looking to join a small team whose mission is to make this world better.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: fluent


I have more than two years of experience in the IT field and customer support. On my previous positions, I have used such CRM systems as Kayako, Zendesk and Intercom, had experience with sales and business development as well as documentation management and on-boarding of new employees. My technical background includes education in the field of computer science, a basic knowledge of and brief experience in software development and a basic knowledge of Blockchain technology and market.
I'm searching for a customer support job in a software-oriented company, with a possibility of professional growth and, preferably, great amount of teamwork. I'm also interested in diversifying and/or shifting my field of responsibilities to include more creative and organizational tasks.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: fluent

Interpretation and translation skills.
English - Advanced level
Polish - Intermediate level
German - Intermediate level
I have no experience in that field but I am a quick responsible learner and looking for new opportunities to realize my potential.
Position: Customer Support Specialist
Category: Support
Experience: 2.5 years | English: fluent

Maintained 98% quality score. Worked fast and efficiently with both email correspondence and online-chat requests. Was able to support 70 cases per day. Performed cultural and linguistic certification of content. Provided timely and accurate translation services.
I have vast experience in customer support via email correspondence and online chats. I handled billing cases, chargebacks, and refunds, and provided technical support to customers. I am familiar with both Zendesk and Intercom, and I have previously worked in content moderation and dealt with reports. I also have experience as an English translator. Currently, I work as a User Support Associate and provide day-to-day support in various inquiries to users.
I would love to engage in written correspondence with customers and provide them with top-notch help. I aspire to grow professionally in the technical area of support as well as perform quality checks.
Please note that I do not work with calls.
Position: Customer Support Specialist
Category: Support
Experience: 0 years | English: intermediate

All my achievements are related to tourism. I have experience in management, marketing, sales of travel services, and also I have worked as a travel agent, travel product developer, booking, accommodation, transportation, etc. In any cases I closely comunicated to customers and partners. I think it will help me on position of Customer Supporter.
I'm a beginner. I have only basу education in computer engineering and experience in implementing an automated traffic control system. I intend to develop in customer and technical support and master the profession of tester (QA).
I don't want to do sales.
Position: Customer Support Specialist
Category: Support
Experience: 5 years | English: fluent


In my last experience I worked for a digital logistics platform in which I was in charge of presentation of the services of the company to the customers; assistance with the accounts, orders creation and further control of the shipping orders; communication with the clients via email, chats, phone; communication with the courier companies; check-up of the shipping documents; payments registration; and many more.
Marriage agencies are out of interest.
Position: Customer Support Specialist
Category: Support
Experience: 8 years | English: fluent

In personal conversation.
In personal conversation I will gladly send you my CV.
Hi there! I am looking for a PART TIME Job!
Position: Customer Support Specialist
Category: Support
Experience: 6 years | English: fluent

Built strong business relationships for our product with companies which provide automation services. (AutomationAnywhere, Blue Prism).
I started my career as Logistics Specialist in the trucking industry, where I improved my English and communication skills.

Having gained communication experience, I started working as an account manager for a trading company. During this period, my MS Office and CRM systems experience improved. 

Thereafter, I've been working in the Customer support industry and after one year I was promoted to the Project Manage position. I've managed a small team in a long-term healthcare product.

As part of my responsibilities, I was building my team's workflow, planning sprints, gathering Excel reports about system/batches errors and detecting bugs, monitoring database stability, supporting our customers via ticket system/phone calls/chats/emails, helping to improve the product with new features, building strong business relationship with representatives of partner companies, building friendly and performance-focused team.
In this position, I was deeply immersed in Zendesk, Freshdesk, and Atlassian environments.

My next position was Customer Support Engineer, where I was involved in AdTech infrastructure. I've gained extensive experience in building glossary structure for company's support department and gained solid knowledge in technical aspects of support activities.

After that I was working for an year as Logistics Coordinator in my parents company. 
There I've gained even more communication experience and learnt how to negotiate with big businesses. 

Then I've been working as Customer Support Shift Manager in gambling infrastructure. I've been responsible for the team management, workflow building and for the in-company presentations/workshops.
Looking for a new experience in project management and support. 
No sales positions please.
Position: Customer Support Specialist
Category: Support
Experience: 3 years | English: upper

I had a chance to develop a phone etiquette in the company, to make the phone calls with customers more friendly.
I used to work in the Customer Support field over 3 years as Operator Assistant and Shift Supervisor. During my work I had different responsibilities such as: advising clients on the product, shipping questions, monitoring team performance, quality control. Full support for customers from USA, Europe and Australia via email and calls (phone calls). From purchase to shipping.
I would like to reload my career. And start my professional path even in a new field. I am open to new opportunities. Also, I will be glad to get new knowledge and share my own.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: upper


I was used to work with a plenty of things.
For example: sales management, marketing campaigns creation, business development, financial accounting and of course - customer care services. I also have experience in the sound engineering, so all music questions are by my side.
My main working project right now is an international cryptocurrency exchange, I work as Support specialist for 1.5 years on a 12 hour 2/2 day and night shifts working scheme, quickly got used to it. I’m a hard-working person, always opened and ready for a new opportunities.
Position: Customer Support Specialist
Category: Support
Experience: 2 years | English: upper


I was working as a Customer Support Agent  and I can communicate with a few customers and solve their problems quickly. Right now I am working as a Customer Support Specialist(SSL team) and I know  that proactivity and customer-careness is a key to the
success of any business.