Position: customer support manager
Category: Support
Experience: 4 years | English: upper

In my experience achievements are more connected with daily efforts in contrast to one successful project or one good problem solution. If I do not make daily efforts, I will not have a stable result.

For example, as a result of daily efforts, one of my clients recommended my agency to her former colleague and later she became our new client. At first, this new project was led by my colleague, but after the client asked me to lead it. 
Also, I had a client whose 2 projects were managed by our company and 2 projects by our competitors, after several months of work, the client transferred these 2 projects to my company. And when I told this client about my dismissal he said that his company had decided to bring one more project to our company.
So for me, daily good work brings excellent results from a long perspective.
Danvel 11/2022 - 01/2023
Customer Support Representative
- providing 1st line support,
- creating manuals and FAQ templates.

Promodo 08/2021 - 04/2022
Customer Success Manager 
- building long-term relationships with clients,
- communication with clients at all stages of projects (communication via chats, calls, face-to-face meetings),
- strategic development of the project taking into account the interests of clients (analysis of project development, making suggestions for improving performance, upsells),
- project team management (distribution of tasks, monitoring of intermediate results, deadlines),
- analysis of KPI achievement (preparation, collection, and verification of reports from the team),
accounting and billing.

SvitSoft 03/2020 - 07/2021
Customer Success Manager 
- building long-term relationships with clients, successful achievements of KPI, supervising the work of the specialists, response to their requests, 
- preparation of media plans and reports,
- working with documentation,
- working with partners.

Universal Information Technologies 07/2018 - 02/2020
Customer Support Representative 
- support of sites users and partners of the company, 
- working with the payment system,
- training colleagues.
I have one and a half years of experience as a customer support representative and two years of experience as a customer success manager in marketing. As a result of my experience, I had an opportunity to compare the working process with a few services and with different services with which I worked. So now I am looking for a job where I can focus my attention on one or a few services. Because I like to immerse myself deeply in a product and I wouldn't say I want a position where I should know a lot of different services superficially. 

The main things which I use at work are logic and a systematic approach. Even if I don't know how to solve some problem, I can use logic and a general understanding of the working process of something to find out solutions or assume possible ways of making decisions.

I like 
- to explore the working process of a particular service or product
- to organize things even in my mind, manuals, or in responses to clients
- to investigate some errors or unusual problems
- to receive new information to increase my knowledge constantly
I am good at 
- systematization of information
- adjusting and improving processes
- compliance with deadlines
- explaining complicated things in an easy way
I have good problem-solving skills and I enjoy helping people.