lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer service
Category: Support
Experience: 0.5 years | English: fluent

Am a Well train automobile personnel, walking together as a team is what do  to help achieving better and make a good results.
I worked as an automobile engineering for 4 years and 6month and I'm well experienced,teaching others the skills and knowledge too and work in customer service also ,then I work as English language tutor helping others to understand and learn how speak fluently.
As per ,my experience I need 500$ a month.
Position: Customer service
Category: Sales
Experience: 2.5 years | English: upper


maintenance of system parameters’ (supplier schedule, lead-time, MOQ, etc)
check and placement of daily orders based on suppliers schedule, stock level and forecast on store-SKU 
level 
support for supplier 
MDSP system (daily orders for suppliers, check settings system, control conditions)
daily analysis of store’s manual requests with further approval or rejection
Project Excessive stock (communication with Buying Department, control arrangement, redistribution 
stock between stories)
Project Remove warehouse category Fresh (coordination, conform schedules with suppliers and 
warehouse)
communication with Demand planners, Stores and Buying Department
Analysis of stock for categories NONFOOD, Fresh. 
preparations of instructions
support and training of a new employee
Position: Customer service
Category: Support
Experience: 5 years | English: intermediate


May 2017 - May 2020
Air ticket reservation engineer
Tell2Tell, Dnipro
Booking and changing UIA airline tickets, selling the company's services, providing assistance to passengers. Senior line, chat and mail operator, quality control, agent assistance.


Oct 2020 - Jul 2021

Customer support
SkyUp airline, Kyiv
Processing passenger inquiries, making corrections to reservations, informing (calls/e-mail) passengers about changes and cancellations in the schedule, selling additional services.
   Aug 2021 - temp. time
Customer service manager
Flowers.ua, Dnipro
Communication with customers by phone, chat and correspondence. Sale of the company's products. Quick help in solving the problems of customers, florists, logisticians, couriers. Dealing with customer complaints and finding a profitable solution for both the company and the customer.
Position: Customer service
Category: Support
Experience: 1 years | English: intermediate


My last position was command center clerk in distribution center in USA. I was responsible for resolving tickets and providing great service to the customers in Jira and by Slack. I’m looking for a full time or part time job in customer service.
Position: Customer service
Category: Support
Experience: 1.5 years | English: fluent

• Managed sourcing, screening, interviewing, and placing of candidates.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Helped students develop important learning skills and good study habits useful in trade school or college education.
Skillful and versatile worker, with an experience in client
support, recruiting, teaching.
Experienced in translating (Eng-Ru/Ukr, Ru/Ukr-Eng). Have
been working as an English teacher for more than 1 year (private
lessons, kindergartens and courses, in Ukraine and abroad). 
Also a personable Member Service Representative offering
more than 1 year of experience resolving service concerns for
customers. Experienced in teaching methods and training new
employees.  Professional level of English, worked with clients
from the USA.
I have six months experience in recruiting, also searching,
interviewing and placing candidates in many companies
throughout the USA. I have a psychological approach to people
and work great in a team, fulfill my duties on time. Focused on
surpassing expectations and driving team success.
Position: Customer service
Category: Support
Experience: 0 years | English: intermediate

Without experience but with the huge desire to learn. 
I want to develop myself in the sphere of customer service support with the ability to become a project manager in the nearest future
Without experience but with the huge desire to learn. 
I want to develop myself in the sphere of customer service support with the ability to become a project manager in the nearest future. 
I've been  working as a sales manager in the past and would like to try myself in another sphere
Position: Customer Service
Category: Sales
Experience: 5 years | English: fluent

I'm an experienced customer service enthusiast offering relationship-building skills and more. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing more or new process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication, and administrative oversight. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement.
Customer Service [Innovative visions] 
Sales [Fusion BPO]
Recruiting  [VL Outsourcing] 
Technical support [Itel BPO [ Intelcia]
Data Collection [Social  Development Commission] 
Cold Calling 
Telemarketing
Position: Customer Service
Category: Support
Experience: 3 years | English: fluent


EKONG STELLA JONES 
Human Resources | Strategy | Execution |Administration | Customer Experience (CX)
stellaekong_yahoo.co.uk


PROFILE SUMMARY
An experienced, strategic, multifaceted and highly efficient Human Resource and Administrative Professional with 6 years + of diverse and demonstrated experience across a broad spectrum of the corporate world, human resource management, administration, alternative dispute resolution (ADR), trainings, leadership & organizational development. Highly “people-oriented and results-driven”, I help connect the dots between business requirements, performance needs and people initiatives to increase the overall effectiveness of organizational goals. I am proficient at building and maintaining strong relationships with key stakeholders, teams and clients and across all organizational levels, I seek a position where I can maximize my skills and make valuable contribution to achieving organisational goals. Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced business solutions to meet a diversity of needs. 

FORTE
•	HR Strategy
•	Talent Management
•	Employee Engagement
•	Policy Formulation
•	Process Improvement	•	HR Policies & Procedures
•	Learning & Development 
•	Stakeholder Management
•	Performance Management
•	Reward Management	•	HR Metrics & Analytics
•	Financial Analysis 
•	HR Projects
•	Credit Analysis
•	HIRS	•	Documentation
•	Customer Service
•	Diversity Management
•	Administration
•	Team Management

COMPETENCIES
•	Sound knowledge of Business and Management principles involved in Monitoring and Evaluation, Resource allocation, Human Resources Management, Leadership Techniques, and Coordination of people and resources.
•	Ability to develop relationships and rapport with stakeholders, clients, and operational staff.
•	Professional knowledge and competence to conduct and supervise/review work of others and to produce reports.
•	Technical Proficiencies include:
	Computer Skills: Windows OS, Microsoft office package (Word, Excel, PowerPoint)
	Collaborative Tools: Zoom, Google Suite,
Position: Customer Service
Category: Support
Experience: 3 years | English: fluent

•	Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers
•	Managed 120+ daily calls, taking orders and escalated cancellations.
•	Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
•	Managed high-volume customer queries simultaneously through effective multitasking.
•	Identifying areas of improvement with internal processes in place.
•	Assisted customers with varying questions using product knowledge and service expertise.
•	Answered customer telephone calls promptly and improved on-hold wait times.
•	Provided support to customers, meeting demands of fast-paced call center environments.
•	Employed active listening and product expertise to successfully resolve inbound queries.
•	Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
I am an empathetic, self-motivated and success-driven communication specialist with skills in customer relations, product support and client relationship management. I have about 3 year experience working with Zendesk, Cisco CRM tool and Microsoft Office
I am looking to work in an organization where I can utilize my communication experience to win in the marketplace as well as deliver on the organization’s set goals and objectives.
Position: Customer Service
Category: Support
Experience: 11 years | English: upper

possess an enormous experience in sales and customer service;
If you want to boos sales, make sure to have experienced customer service team. Indirect sales executed by customer service retain the customers and decrease churn rate. Highly qualified customer service manager with experience in international companies in the IT-related sphere (and others) and outstanding communication skill. My duties included but not limited to:
-  processing requests from the customers,  dealing with leads , providing a comprehensive info regarding product awarenesss, and forwarded tickets required custom development review.
- following up on the prospects: email, phone calls;
- Inbound calls: handling any issues that might happen during regular course of the business:
- outbound calls: keeping up communication bridge, etc.
No cold callings.
Position: Customer Service
Category: Support
Experience: 3 years | English: upper

Implementation of many ideas in order to optimize the work process connected to KPI improvement, ideas to create healthy competition between agents, interesting competition inside the whole office. The last one was really interesting, can tell you about it personally, during the interview.
I have been working for the last 3 years in a company - Runway/Webhelp Ukraine, project - Norwegian ASA. First year was working as a customer support representative (calls, chats) and then as a team leader for 2 years with 20+ subordinates. I have a great bunch of experience in different systems (MS Windows office, Outlook, Oracle, Zisson, 3cx,etc.). Good communication skills with good level of English, was working with customers from the USA and Europe. 
At the moment looking for remote job related to customer support. Can work with the USA customers (night shifts) but only chats, emails, no phone.
I'd really appreciate a job with interesting product, related to IT with flexible schedule. Also would really appreciate customer support with English language chats, emails, can do technical support.
Position: Customer Service
Category: Support
Experience: 2.5 years | English: fluent


I have over 6 years experience working remotely and have been working the CSR role for over 10 years. I also have experience in management role working as a Warehouse Floor Supervisor. I also got certified through Language Line Solutions as a Bilingual Interpreter. Besides that I am a very quick learner at new concepts, positions or ideas. Love to multitask and have very reliable equipment in my home office.
Position: Customer Service
Category: Support
Experience: 3 years | English: fluent

Developed data base for staff.
Efficiently discharged my duties as at when due. 
Develop activity report.
Projects I have completed. 
Assisted in Project planning and execution. 
Develop activity report.
Attend to inquiries. 

Technology Used. 
Computers. 
Projector. 
Internet. 
Android phones. 

Current Role in the team. 
Admin Officer. 

What I want to improve. 
Level up to the demands of the career world.
Personally, I wouldnt want to work with an individual or organization that are not trustworthy and sincere.
Position: Customer Service
Category: Support
Experience: 0 years | English: fluent


Projects:
NewDrive - This project was to create a website for file management. Functionality of the website included: access to a file by a short link, shared and restricted files, for registered users - the ability to place files and manage files. For special users: managing users and their files, search for files. Technologies used : .NET Core, Angular (HTML, CSS, TypeScript).
A minimal Social Network website - An older project that was made in collaboration with another student for end of term assignment at university. I wrote the backend, while my classmate wrote the frontend.
All the projects can be viewed on my GitHub.

Employment history:
EPAM Systems (January 2022 - July 2022)
.NET Trainee
A student role in preparation to being a .NET developer
NewDrive project was made for the interview for this position

Remote Employees (From July 2022)
Lead Generation Manager
— Market research;
— Outbound email campaigns and outreach; 
— B2B, B2C lead generation;
Position: Customer Service
Category: Support
Experience: 7 years | English: fluent


Received 300+ Calls Weekly from Customers Regarding their Shipment
Coordinated Efficient Transport of Freight on a daily basis
Track delivery status and truck routes to ensure product is delivered
efficiently, ensuring on-time deliveries 95% of the time
Increased production efficiency by collaborating with drivers to improve
speed of freight delivery, resulting in 50% increase in Revenue
Position: Customer Service
Category: Support
Experience: 5 years | English: upper


- Reviewing websites to see whether the content reported is online or offline.
- Collecting data on online sellers.
- Analyzing support requests sent by customers by emails/chats.
- Taking decisions regarding open tickets.
- Editing and improving templates needed.
- Closing PayPal disputes.
- Optimizing different Google sheets/docs needed for team work.
- Mentoring and supervising newcomers.
- Leading different types of meetings (one to one, in groups) with the team on Customer Service Excellence .
- Monthly checking of team work quality, making reports.
Position: Customer Service
Category: Support
Experience: 3 years | English: fluent

- Good listener  
- Assertive
- Emphatic
- Customer-friendly
- Strong communicative and persuasive skills
- Conflict and complaint resolution
- Adaptability
- Resilience and work under pressure
- Excellent time management
- Critical thinking and problem-solving
- Team player
TIKTOK INLFUENCER CAMPAIGN
House Of Marketers | 30 April 2022 - 30 May 2022 Pitching
- influencers to do the campaign Updating client on progress
- Contact between client and influencer
- Make sure deliverables happen on time
- Work with Google spreadsheets and documents,... Research to
- find the right influencers

VIRTUAL ASSISTANT
Zaazu The Label | August 2021 -March 2022 
- Back office
- Social media management
- Creating reels
- Customer service (answering DM's and E-mails) Handling the returns
- Planning shootings (booking models to locations in Bali) Assisting in shootings


NURSE
Organisation for Home Nursing Wit-Gele Kruis in Sint-Truiden, Belgium
November 2020 - May 2021
- Provided nursing services and basic medical support to patients of different ages, backgrounds, and diverse medical conditions. Assisted patients with their daily activities, and aimed to provide emotional support through communication.

-Regularly approached difficult cases, including terminal patients, drug and alcohol addicts, verbally and physically abusive, depressed and deeply troubled individuals and their family members. 

-For the critical cases of medical assistance, communicated with doctors and the medical team to organize and manage the treatment and medication plan, and delivered it to the patient.

- In total, assisted over 400 individual patients, often under high pressure, e.g. sometimes 30 patients in four hours.

- Learned to easily deal with impolite, anxious, disrespectful, aggressive behavior. Among learned approaches are quality communication and establishing the emotional connection to identify the root cause of the issue.

- Learned to de-escalate critical and challenging situations, complaints, and complex emotional and psychological circumstances, and to adapt accordingly.

- Earned excellent reputation in the medical team for calmness, patience, and the ability to establish an emotional connection with the patients.

- Found satisfaction in the rewarding experience of helping people.

CATERER/ MANAGER
2013 - 2019
T Begijntje - Brasserie/Bistro in Sint-Truiden, Belgium
- Provided broad client assistance, including taking and delivering orders, resolving conflicts and complaints, and managing requests on the phone.

- Participated in the brasserie’s administration and planning by making orders to food and catering suppliers, arranging the stock, and organizing shift schedules for the employees.
I am open to new opportunities and very eager to learn new things.
Position: Customer Service
Category: Support
Experience: 2 years | English: upper

Clients were happy to deal with me
Work experience 
 Sep 2013 - Oct 2014 – “TRANSYUG” Shipping, Mykolayiv, Ukraine
 Position: The secretary – translator (English speaking).
 Nov 2014 - Jan 2015 - "Gladlime" company, Mykolayiv, Ukraine
 Position: Junior technical support specialist (English speaking).
 Feb 2015 - July 2016 – "Webanatomia" company, Mykolayiv/Kyiv, Ukraine
 Position: Junior technical support specialist (English speaking).
 Aug 2016 – Jan 2017 – Stolichna Jeverely Shop, Mykolayiv, Ukraine
 Position: English speaking sales assistant
 Feb 2017 – Mar 2018 - "Webanatomia" company, Mykolayiv/Kyiv, Ukraine
 Position: Junior technical support specialist/Secretary (English speaking).
 Apr 2018 - Feb 2019 - “Princess Cruises" Shipping, Royal Princess cruise ship
 Position: Manager of the youth department (English speaking).
 Mar 2018 - Feb 2021 - “Princess Cruises" Shipping, Sapphire Princess cruise ship
 Position: Manager of the youth department, translator (English speaking).

Key Qualifications & Responsibilities

 - Supported customers with basic technical support for current and past software releases.
 - Assisted clients with general support for setting up the events, setting up video conferences, consultations on the problems of the online store.
 - Providing appropriate and correct information about customer order status and product requests.
 - Placing orders, processing changes/returns, etc. according to established policies and procedures.
 - Analyzing complaints from customers and providing adequate resolutions
 - Tracking proposed resolutions and following up with customers in a timely fashion
 - Preparing documents and reports 
 - Communicate customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

Key Skills
 
 - Problem Solving
 - Chat & Email Technical Support
 - Communication & Interpersonal Skills
 - Creative Thinking Skills

Languages:

 - English - Upper-Intermediate (B2)
 - Russian - Native
 - Ukrainian - Native

Wishes for work conditions

 - Remote work in priority. 
 - Time shift - day (8 hrs, 5/2) or (12 hrs 2/5).
- Remote
 - English/Russian/Ukrainian speaking clients/team
 - Friendly team
 - Garanted sick days and days off
Position: Customer service/Account manager/Support
Category: Support
Experience: 4 years | English: pre


I've been working as a Customer support manager for 3 years at the financial area (Alfa-Bank Ukraine).
I started from answering customer questions by phone, email and ticket system.
Later it was the second line of support, although there are more tasks and responsibilities, it also gives more knowledge and opportunities.

But I can do much more, so now:
- I'm working on issues related to finance and account access, including top-urgency, complex and conflict situations;
- I'm dealing with complicated situations of our users, making everything to avoid the result that could lead to social media or forums.
- I'm collaborating with separate departments to report and resolve incidents and complex issues 
- I'm reporting about technical and commercial problems to technical experts via Jira.

I am a fast learner and well-motivated, which always reflects in my results:
About 95% of customers are satisfied with the service and resolution of their issues.

I learn quickly and adapt to the changes that are taking place.
I'm not afraid to take responsibility.
I always try to improve myself and find faster and better ways to solve work tasks.
I have a strong desire to develop in the IT area.
But, I have no experience.
I know that many people are dreaming about going into IT.
You could ask me what I did to achieve this goal.
I don't sit back and I'm learning HTML and CSS.
Also, I have finished some courses for testing.
I'm going to learn JavaScript and want to develop in this direction.
I would like to try myself in the field of IT, as it is an interesting and developing field.
I'll be pleased if you are interested in me:)
Feel free to contact me if you have any other questions!
Position: customer service agent
Category: Support
Experience: 5 years | English: fluent


Customer Support Agent.
I have over five years of experience in providing technical support to users at L1-L2 level through various channels.
I am skilled in troubleshooting and eliminating platform issues, restoring customer services in case of errors or failures, investigating incidents/tickets related to platform operation, selecting complex solutions to incidents/situations, and executing procedures.
I am a natural communicator, passionate about my work, and committed to continuous learning.