lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Head of Technology/Tech Lead/Architect/CTO/Golang
Category: Golang
Experience: 11 years | English: upper


Launched six Patient Portals in a few US states.
Switched some services to AWS Elastic Beanstalk.
Developed several API services and payment integrations.
Stabilized company services (developed and moved services from k8s to GCP Cloud Run).
Increased system stability and code quality.
Constantly improving company technologies.
Looking for interesting and complex projects.
Position: Head of Technology / Technical Product Manager / Technical Product Owner
Category: Product Manager
Experience: 10 years | English: fluent


Overall, took part in more than 15 software projects. 
Have built development and product teams from scratch. Successfully launched new products (analytics platform, e-commerce shop). 
Have worked at top product companies: Payoneer, eBay (out stuffing), and 1&1 Internet. 
Have a software development background (full-stack) of 5 years.
Position: Head of TechSupport
Category: Support
Experience: 4 years | English: upper

Got an excellent result in debugging work processes; 
I set the dynamics of development - the technical customer support in the company grew into a customer service department, the percentage of satisfied customers has grown sharply.
Easy going and proactive, initiative
  Always ready to take responsibility
  Research and analytical skills
  Written and verbal communication skills
  Customer-oriented and ready to deliver excellent client service

Work Experience:
  Code review
  Explaining technical concepts to students

  Diagnosing complex problems, troubleshooting
  Technical expertise and understanding
  Manual Testing
  Creation and maintaining of support documentation
  Explaining technical concepts to users

  Helpdesk support
  Distribution of applications among managers
Position: Head of Tech Support Department, Director of Support, VP of Operations
Category: Support
Experience: 11 years | English: upper

ITIL® Foundation Certificate in IT Service Management
Certification date: 2018 – present time. License ID:GR750419212VR

ITIL v.3 2011 IT Personnel Management Certificate date: 2019 – present time.

ITIL v.3 2011 IT Service Management 
Certification date: apr. 2018 – present time.

Head of IT Product Company Tech Support Department 
(Department development from scratch).

GDPR Compliance enabling for corporate products.
Сurrent:
Senior Management Position / Director of Global Support Organization
Internationally certified ITIL v.3 specialist.
Previous:
Support Manager/ Team Lead
Was responsible for:
- Support Dept organization
- Tech Support Engineers Leading
- Reporting
- Support Processes Flow arrangement


Support Level 3 Responsibilities
Was responsible for:
- Deployment
- Documentation
- Release Management
- Environment Configuration

Technologies/platforms/skills:
Oracle DBA
AWS
SQL
Web-logic administration
Tomcat-administration
Microsoft Subversion
Git\SVN
Java SE7
Mobile Platforms Support

Previous:
Head of Technical Support Dept
1. Technical Support Engineers training
2. Support Department management
3. Corporate Customer Support/ Training
4. Support Projects Management and Reporting
Support Manager, Head of Support Department, Director of Support, VP of Operations
Position: Head of Tech Support/ Product company and Casino experiences
Category: Support
Experience: 10 years | English: fluent

Experience of business trips, conferences abroad
Active USA visa
Spanish B2
- 10 years of experience working in customer/technical support as an engineer and a leading manager in software developing companies and online casinos. 
- Experience leading big teams: hiring, firing, scheduling, setting KPIs, running quality assurance programs, setting up the documentation, etc.
- Working closely with the different types of customers/societies/organisations. Dealing with VIP, unhappy, risk/fraud customers. 
- Customer satisfaction and retention. Account management. 
- Strong analytical skills and self-motivation. Hard-working, self-driven, responsible, working for the result.
- Organisation of the support teams “from scratch".

Responsibilities at my previous and current jobs:
- Hiring and firing. Organising team structure and staffing.
- Coordinating every-day technical support centre operation.
- Evolving agent evaluation and education into a quality program.
- Setting and monitoring the team weekly/monthly KPI's target.
- Developing evaluation and coaching documentation.
- Escalating complicated and urgent cases to the development team.
- Creating weekly and monthly summary reports highlighting progress and areas of opportunity (coaching, process/product/documentation/language skill improvements).
- Coordinating and documenting agent up training.
- Coordinating and reporting on projects requiring direct-from-agent feedback.
- Getting Q&As from the team to making improvements to Knowledge Base/internal resources.
- Establishing clear performance metrics (both for main agent group and specialised roles).
- Coordinating Social Media team ( working on FaceBook user groups, forums).
- Coordinating 3rd line of technical support.
- Working on beta-test projects with beta-testers and development team, QA.
- Providing customer satisfaction and retention. Taking care of problematic, unhappy, VIP customers.
- Maintaining and organising casino day-to-day operations.
- Controlling the customer retention rate. 
- Cooperating with affiliate partners.
- Providing sales training for the team.
Full time, Part-time job, Freelance, Part-time projects, Relocate
Position: Head of tech team / Human CTO (not Chat GPT)
Category: Lead
Experience: 11 years | English: fluent

I know 1000 ways how to make things wrong. This skill helps me to make a new product shine bright.
- 8+ years of corporate experience: front-office CRM solutions for banks, finance companies, micro-finance (lending) companies, and insurance. 
- 2+ years of startup experience: co-founder and CTO of the Ukrainian startup. The product was delivered to the market in time.
- 1-year crypto experience: product leader of 3 teams in a crypto-exchange company.
- 3 years as hands-on CTO and Architect for the custom ERP solution for one of the leaders in an e-commerce niche in the USA. Tons of integrations, UI, interactions with internal and external users, microservices, integrations with hardware, AI, etc.
- Currently: CTO for a banking project: creating a card processing solution from the scratch for an already working big player on the cryptocurrency market.
What I can do:
- Backend development (async, sync Python, Golang)
- Build a product team from the scratch
- Team management and coaching
- Lead and implement a product/feature from idea to production
- I know a lot about UX (yes!) 
- Managing the product life cycle from strategic planning to tactical activities
- Translate product strategy into detailed requirements and wireframes/mockups
- Scope and prioritize requests and features based on stakeholders and customer feedback
- Identify gaps in products and potential risks
- Communicate with developers, stakeholders, and partners
- Provide cross-system analysis and prepare system integration requirements by obtaining information from multiple sources
- Develop requirements and ensure their completeness and accuracy
- Evaluate promotional plans to ensure that they are consistent with product strategy and that the message is effectively conveyed
- Prepare reports and product roadmap for management
A startup, product company, MVP, or growing product. Exchanges are welcome. No scam projects pls.
Position: Head of the customer support department (E-commerce)
Category: Support
Experience: 5 years | English: fluent


Hi there :) 
My total experience of being a customer support rep counts up to 8 years, which the last 5 i have been working as a head of the customer support department for e-commerce project which is under NDA ( its one of the biggest furntiure retailers in the USA).
Currently my position implies the following, but not limited to: 
1) Conducting day-to-day tracking of team performance, ensuring optimal efficiency and productivity.
2) Compiling comprehensive monthly reports, meticulously analyzing agents' performance data to extract valuable insights.
3) Ensuring seamless coverage across communication channels, promptly addressing all customer inquiries and requests.
4) Spearheading the construction of an extensive knowledge base, acting as Subject Matter Expert (SME) in this capacity.
5) Employing analytical prowess to interpret and evaluate data concerning customer service effectiveness.
6) Facilitating training sessions and fostering the professional development of the esteemed customer service team.
7) Deftly managing and resolving disputes and issues arising from third-party services.
8) Attending to escalated customer cases, employing tact and finesse to provide top-notch support.
9) Contributing significantly to the recruitment process and skillfully appraising both new and existing team members.

As I explore new opportunities to further enrich my career, I am keen to embrace fresh challenges and take on additional responsibilities as a Product Manager or Product Owner. Leveraging my extensive experience as a Customer Support Representative and Head of the Customer Support Department, I am poised to seamlessly transition into these roles while bringing a unique skill set and perspective to the table.
Position: head of the IT department
Category: Other
Experience: 11 years | English: basic

head of the IT department for 15 years
Analyst and IT specialist with more than 15-year experience in IT department management. Was involved in development of complex IT products and deployment, support and integration of IT systems of well-known manufacturers. Have solid practical experience of IT-support management
Position: Head of the legal department
Category: Other
Experience: 11 years | English: upper

- Legal support for the restructuring of the company's debt with the participation of non-residents, as a result of which the company regained its solvency.
- Successful appeal of the tax authority's refusal to change the direction of the budget reimbursement for a significant amount.
- Release from the tax lien of the taxpayer's "excess" property.
- Debt collection and actual execution of a court decision regarding non-payment of goods
- Execution of International Commercial Arbitration Court at the Ukrainian Chamber of Commerce (ICAC) decisions on the territory of the EU.
I have over 15 years of legal practice in various areas of law. Hold the Advocacy Certificate, have the
right to represent the interests in the courts.
Since 2014 I am engaged in individual legal practice. I specialize in the practice of settling disputes both
in court and extrajudicial order. I have considerable experience in advising enterprises of various sectors
of the economy on tax, agrarian, economic, labor, IT law. Experience in the development and
maintenance of transactions of various complexity, including transactions for foreign economic activity.
Accompany transactions. Building a corporate structure of a group of enterprises. Tax planning.
Extensive experience in representing interests and protecting rights in courts of various jurisdictions and
instances, including international arbitration courts, government bodies and local self-government.
Position: Head of the marketing, marketing manager, CMO
Category: Marketing
Experience: 8 years | English: upper


Highly capable marketing manager with 10+ years of experience, seeking to leverage proven leadership and strategy skills to grow revenue and raise KPIs for your company.

Degree Qualification:  
2014, Master of Economics, Finance and Credit, Ukraine
2022, Master of Psychology, Social Psychology, Ukraine

Key Skills:
Digital Marketing & Social Media Strategy
Interpersonal & Collaboration Skills
Project Management Skills
Critical Thinking & Analytical Skills
Verbal & Written Communication Skills
Great Diplomacy & People Skills
Marketing Tools & Software
Graphic Design Skills
Email Marketing Skills
Data Visualization
A/B Testing
Social Media Marketing and Paid Social Media Advertising

Languages: 
Englisch - B2, 
German - B1, 
Ukrainian - C2, 
Russian - C2

Experience:
Jan,2023 - now, Interpreter, Torden LLC,  Bavaria
Jun, 2022 - Jan, 2023, Part-time communications officer, intern, MC Services, Duesseldorf
Oct, 2021 - Feb, 2022,  Head of the marketing department, Victory Gold Real Estate Group, Odesa, Ukraine
Aug, 2020 – Aug, 2021, Director of a "Mosaic" private school for children with special needs,, Odesa, Ukraine
Sep, 2017 – Aug, 2020, SMM manager & PR manager & Fundraiser in Scripture Union Ukraine, Kyiv, Ukraine
Jun, 2016 – Jun, 2017, Head of SMM, PRCOM Agency, Kyiv, Ukraine
Nov, 2014 – Jun, 2016, SMM & account manager at PRCOM Agency, Kyiv, Ukraine    
Jan, 2014 – Nov, 2014, Marketing manager at Art Mall Shopping and entertainment center, Kyiv, Ukraine

Completed courses: 
Advertising School Ukraine - PR & Communications (Jul, 2016 — Sep, 2016)

Internships:
ADRA CZ, Prague, Fundraising, Marketing and Communications for NGO (Aug, 2018)
Erasmus +, Braşov, Work with young people/ Leadership and mentoring (Nov, 2019)
Scripture Union Scotland, Glasgow, Fundraising & Marketing Internship (Aug, 2020, Sep, 2019)

Volunteering
Organization of youth conferences and camps for about 100 people, Kyiv (Jan, 2017 - Feb, 2020), Scripture Union Ukraine
Organization, preparation and running of camps for children from low-income families, Ukraine, United Kingdom (2007 - 2020, every year I held at least 2-3 camps)
Leader of the Bible study youth group, Kyiv, Ukraine (Sept, 2014 — Jun, 2020)
Head of the marketing, marketing manager, CMO
Position: Head of the Recruitment
Category: HR
Experience: 5 years | English: upper

Always came to the startups and built Recruitment and HR deps.
For the last few years I'm working as a Recruitment Lead/Head. Worked mostly for international companies and covered hiring process in the US, Cyprus, Portugal, UAE, Spain, Ukraine, Austria
My main duties: 
- Working with HR Manager to understand and manage the talent solutions process.
- Researching job boards for qualified candidates in IT field.
- Developing and re-writing job descriptions to match industry standards.
- Managing candidates seamlessly through the recruiting process.
- Developing relationships with candidates to understand their skills and cultural match to a position.
- Coordinating onsite and phone interviews.
- Follow up with candidates and hiring managers.
- Performing on-boarding process duties such as reference and background checks.
- Maintaining recruiting reports and provide regular updates to hiring managers on recruiting status of each position.
- Researching and developing innovative strategies to recruit top talent.
Position: Head of the sales department
Category: Marketing
Experience: 0.5 years | English: upper

I have experience in the legal field, so I can operate with legislation, which actually helped in all areas where I worked. Also I completed the Basic Economics Courses "Financial Markets" and "The Power of Macroeconomic Principles in real world". I have experience working with people as a manager as well as in a leadership position.
I am a lawyer, I worked as a legal assistant for 8 months. After that, I decided to change my field. I taught German, but it did not bring me satisfaction, so in October 2022 I came to the Ukrainian company "Minori" to work as a sales manager. After only 2 months of work, I was offered the position of the company's chief logistician, who is also a crisis manager. I worked in the company for six months, but I realized that I can do more
I understand that I can lead people and solve complex problems. I like it. I don't like routine work, that's why I'm here
Position: Head of the Sales Department, Head of the Foreign Economic Activity Department, logistician, supplier
Category: Sales
Experience: 11 years | English: pre


Commercial Director deputy, Head of Sales Department, Head of the Foreign Economic Activity Department, supplier, logistician

Responsibilities
-Organization of the work of Sales Department, marketing analysis of sales markets, search for new markets in Ukraine, the CIS, Europe. Negotiations with key clients. Creation of a distribution network, opening of branches/divisions abroad. Control, planning, development strategy.

-Participation in the planning formation of payments to suppliers. Planning of receipts, control of receivables.

-Working with financial analytics: ABC analysis, sales forecasting, working with illiquid goods, previous periods sales analysis.

-Participation in exhibitions, development of advertising campaigns.

-FEA (export / import) maintenance, control of documentation (contracts, permits, transport logistics, prompt resolution of emergency issues / force majeures, etc.)

-Performance of work to provide the enterprise with all the material resources necessary for its production activities related to import. Work with suppliers of raw materials and equipment around the world. Signing contracts, holding tenders for procurement and logistics. Delivery control, timing, preliminary approval of documentation for the customs authorities for the smooth passage of customs clearance.

Achievements
Formation of the Sales Department since the launch of the factory. Building an organizational structure. Building a reporting system, debt control, week/month/year planning, a system of motivation and self-control of managers. Within two years, they entered the market of Ukraine and the Russian Federation and achieved the dominance of the factory’s products in these markets. (including deliveries to all CIS countries). Opening of a representative office in Moscow, creation of a distribution network throughout the Russian Federation. Sale of products in large Russian chains. EU market entry in shortest terms. Establishment of a representative office in Bulgaria. Signing contracts for the supply to Poland, Slovakia, Romania (within 6 months from the date of the set task).

09.2020-12.2020 (3 months) 
Sales representative for the sale of polymeric materials in Ukraine. 

09.2021-02.2022 (5 months) 
Wholesale of building materials.
Position: Head of the Support department
Category: Support
Experience: 7 years | English: fluent

In my former company, I succeeded in creating team KPIs and keeping the team performance at a consistently high level. Reduced attrition by selecting the right candidates and proper training period. The result I am proud of the most is 2 teams with stunning performance and trustworthy relations with the clients, as a result.
4 years in Customer Service service in an outsourcing company. 
2 years worked as a Customer support representative on 2 different projects. (Tickets and chats).
2 years worked as a team leader; managed 2 teams for 2 different vendors. The total amount of agents varied from 12 to 22.
My primary duties as a team leader were to track agents performance, make sure that we were delivering the expected level of service to the client; hold team meetings and coaching sessions with agents, identify improvement opportunities areas; prepare reports and hold client meetings; etc. I was managing remote multi-national Customer Support teams.
Can provide full CV if required
Would love to join the project to bring the value and experience I already have and will be happy to enrich my skills and knowledge.
Position: head of trading
Category: Other
Experience: 11 years | English: upper


HEAD OF TRADING 
•	Development of own betting platform and connection of 3rd party providers.
•	Responsibility for achieving revenue and margin targets.
•	Development and implementation Risk Management system with internal teams & 3rd party provider.
•	Building Sportsbook platform for retail business (agent system).  
•	Product launch in the European and African region for offline business.
•	Optimization of necessary business processes and tools.
•	Online, offline, retail experience. B2C and B2B.
•	Setting up the main metrics, KPI, bonus systems, motivation models. 
•	Managing a team of traders. Employee training.
•	Deep knowledge of many sports and psychology of clients, their preferences.

SPORTSBOOK OPERATIONAL OFFICER 
Employment History 
•	Creation of a bookmaker trading platform for B2C and B2B products for online.
•	Responsible for the development, operation and management of key departments of the company - sports department, e-sports department, virtual sports department.
•	Development of own betting platform and connection of third-party providers.
•	Building a trading team from scratch.
•	Development and implementation Risk Management system with internal teams & 3rd party provider. Employee training.
•	Management of 120 people.
•	Participation in the creation of industry-leading betting models for sports and esports.
•	Coordinating the development team for betting software development. 
•	Overall responsibility for achieving revenue and margin targets.
•	Responsibility for key metrics company. Manage P&L. 
•	Participation in marketing activities. 
•	Optimization of necessary business processes.
•	Deep knowledge of many sports and psychology of clients, their preferences.

LIVE SPORTS TRADER
Experience: volleyball, beach volleyball, table tennis, badminton.
• The day-to-day work of trading sports events. 
• Working with product managers to improve sports trading software. 

PRE-MATCH SPORTS TRADER 
Experience: volleyball, beach volleyball, football, ice hockey, american football, table tennis, badminton, darts, biathlon. 
• Management of odds for many sports + creating odds in unique events.
• Day-to-day work with the trading of sports matches. Risk management. 

LIVE SPORTS TRADER 
Experience: volleyball, beach volleyball, football, ice hockey, american football, table tennis, badminton, darts, biathlon. 
• Day-to-day work with the trading of sports matches.

SPORTS BETTING SOFTWARE QA
The main requirement is to have a chance to become an important part of an ambitious project and the opportunity to develop with it both professionally and financially!
Position: Head of trading / sport /sportsbook/ product
Category: Other
Experience: 11 years | English: intermediate

development of the gambling project
Marathonbet:   Live trader-Head of live traders department in Kyiv office

1xbet:   Risk Management Analyst- Trading analyst


gg.bet : Head of live traders- Head of Sports(classic)

esports +classic sports
interesting project