lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical support engineer
Category: Support
Experience: 2 years | English: upper

I have DevOps Pre-Requisite, JSON Path, security awarness  Linux and Bash shell basics certificates.
I worked in the position of L1 Support engineer, was engaged in O365 Administration, Active Directory, Hardware/software support, Networking. Also worked as service desk engineer for 9 month. Worked with monitoring tools(Grafana), API, parsing logs.
Position: Technical support engineer
Category: Project Manager
Experience: 4 years | English: basic

Training of 40+ engineers to work on the first line of technical support per year
Analysis of the training program and continuous improvement based on the requests of the heads of the technical department
• Management of the technical support team, in order to achieve a high level of customer satisfaction and success, which was measured with the help of specific KPIs
• Successfully managed a team of up to 10 assigned support engineers
• Defining goals and providing directions for faster growth and productivity of the team
• Monitoring team performance and reporting on indicators
• Interaction with communication operators, Voip-providers, contractors
• Solving non-standard customer requests and their implementation
• Collection of data and creation of reports on possible improvements in the functionality of the system
• Creation of reports on incorrect operation of the software and transfer to the development team for correction
• Organization of interaction between company departments
• Description of processes and work rules in a single database
Position: Technical support engineer
Category: Support
Experience: 5 years | English: intermediate

Communication with users and technical support;
Manual and Web App testing;
Processing of large amounts of data;
Work with tracking system Jira;
HTML5, CSS3;
Basic knowledge of MySQL;
Basic knowledge of scripting languages JavaScript and Python;
Work with REST API (Postman);
SCRUM / AGILE methodologies;
Creating and managing README documentation;
Creating and managing inner Confluence documentation;
Work with Mailchimp marketing automation platform;
Work with Adobe PS, Illustrator applications;
Basic knowledge of Microsoft Excel; 
CMS: Wordpress, Joomla, Drupal, OpenCart, NetHunt.
Molto
Oct 2016 – Dec 2018
Technical Support Engineer L1
Communication with users and technical support;
Work with bug tracking system Jira;
Creating support documentation in Confluence;
Manual testing.
Growing Digits
Dec 2018 – Mar 2021
Technical Support Engineer L2
Communication with users and technical support;
Work with bug tracking system Jira;
Testing browser applications;
Processing of large amounts of data with the help of databases;
Creating support documentation in Confluence;
Manual Testing.
KastaPost
May 2021 - Feb 2022
Technical Support Engineer
Communication with users
Work with bug tracking system YouTrack
Manual testing
Work with API in Postman
Participation in large projects that I can be proud of.
Getting experience in communicating with more experienced specialists in this field.
Position: Technical support engineer
Category: Project Manager
Experience: 1 years | English: upper

During my work as head of engineering department, I have successfully established communication between
teams and work departments, improve end quality of finished repairs and compose positive friendly
atmosphere inside team
My background is more than 9 years of successful experience in repair service, more than 4 of them – as a Team Coordinator with Project Manager responsibilities, combined with technical support and hardware practices
Position: Technical support engineer
Category: Sysadmin
Experience: 0 years | English: intermediate

Developed (in C and Python) a CLI tool to extract parts from huge log files that are compressed by bzip2. It allowed decreasing engineers' time for searching parts of log files significantly. Also, it helped to reduce the needed disk space and CPU resources greatly.
Oct 2011 – Oct 2018
“PortaOne”, Inc., Kiev.
Technical Support Engineer
Provided technical support for company’s products (VoIP Softswitch and Billing) and related systems, delivered over by email, chat, phone communications, remote access and physical presence to customers worldwide.
Troubleshoot system malfunctions by finding and fixing the root cause of problems.
Conduct conference calls with customers. 
Plan and perform customers’ installations updates.

Aug 2009 — Jul 2011
“RedTram”, Kiev. News Search Engine
UNIX System Administrator
systems monitoring
software installation
update and support OS and software
databases backup, restore and replication
setup high-availabitlity web clusters (nginx as frontend, apache with php as backend)
write shell scripts to automate software installation

Mar 2008 — May 2009
“Innovative Marketing Ukraine”, Kiev
Duty UNIX Administrator
support high-availability web systems
monitoring systems' health
fix malfunctions
users support (access management, setup services)
Position: Technical support engineer
Category: Support
Experience: 0 years | English: pre

completed the courses: Linux & Network Administration
- setting strategy and direction for the IT department;
- taking an active role in shaping the current and future direction of the IT department;
- ensuring members of the IT team are all cross trained;
 making sure staff have clear areas of responsibility and lines of ownership;
- manage supplier relationships including cost control and service delivery reviewing IT architecture and infrastructure and identifying areas in need of upgrade;
- communicating regularly with executive management on information technology issues.
-----------------
- designing LAN and ensuring its work;
- maintenance of workstations, servers with different operating system;
- maintenance of post servers (postfix);
-maintenance of proxy servers (squid);
- implemented system security (cisco post security, mac-filter, AppLocker );
- familiarity with virtualization technology;
-familiarity with networking concepts (Firewall, LAN, Wi-Fi, DNS, DHCP)
Position: Technical support engineer
Category: Support
Experience: 1 years | English: upper


Technical support and consulting support for server holding clients. Hardware diagnostics and troubleshooting of Dell, Supermicro, Fujitsu servers. Network diagnostics and troubleshooting Enterprise infrastructure data centers.
Professional growth in the area of system administration.
Position: Technical support engineer
Category: Support
Experience: 3 years | English: upper


Technical support engineer (L1 & L2) since 2019. 
-	Communication with customers in a timely manner through the ticket system (Zendesk, Jira), SLA;
-	Monitoring of the state of the client servers, services activity and network connectivity (Nagios alerts);
-	Analysis of log files, working with internal and external documentation to find solutions;
-	Following regular maintenance procedures, updating and creating documentation;
-	Working with database (MS SQL), creating SQL queries, DB researching;
-	Scripting: PowerShell and bash;
-	Mentoring new team members;
-	Close work with the L3 USA team.
Position: Technical support engineer
Category: Support
Experience: 2 years | English: fluent


Tek-Experts Global Limited (July 2019 – Till Date)
Designation
Technical Support Engineer Level 3/T4 Trainer
(Exchange Online, Identity, Outlook, Share Point, Security and Compliance)

Key Responsibilities
•	Provides effective customer service technical support for all Microsoft customers across the globe in Exchange, Data Flow, Data Migration, Share Point and Security & Compliance.
•	Troubleshoot all types of client issues with Office 365, including Exchange Online, One Drive, MS Teams, SharePoint Online..
•	Resolved an average of 5 incidences per day on issues relating to all office 365 Exchange Online services for customers in the Europe, Middle East and Africa (EMEA) region and North American Region (NOAM).
•	Act as the Microsoft primary technical contact to both corporate customers and other Technical Support Engineers in delivering advanced technical troubleshooting and problem-solving solutions.
•	Collaborate on cross-team and cross-product technical issues by working with colleagues from 
other teams as needed to resolve customer problems.
•	Documents every customer's issue and different approaches to resolving the issues so as to have my own knowledge base for future references.
•	Create a perfect environment for sound service delivery whilst ensuring a positive client experience maintaining an impressive customer satisfaction grade of 4.5 on a scale of 5.
Position: Technical support engineer
Category: Support
Experience: 6 years | English: intermediate


•	Traffic Monitoring using software Mediacore;
•	Creating voip routings for end points;
•	Analyzing SIP packets to Identify Network issues, call quality issues or disruptions to the quality of service;
•	Monitoring FX exchange rate and changing it in the system.
•	Configuring interconnections between new companies.
•	Identify and solving technical issues with a variety of diagnostic tools.
Position: Technical support Engineer
Category: Support
Experience: 2.5 years | English: fluent


I have successfully managed to support installation & commissioning of a power monitoring tool in over 500 telecommunication sites both physically and remotely.
Conducted trainings of installation technicians and end users of both hardware and software used in the monitoring system.
Position: Technical Support engineer
Category: Support
Experience: 6 years | English: upper


L1/L2 support engineer - Moneyveo
January 2023 - up to now
Maintenance of software systems and complexes assistance to users with office software
Assistance to developers with desktop settings gitlab MySQL VPN
Monitoring ServiceDesk
Optimization support work;

Support Monitoring QA Patrianna Limited
June 2022 - November 2022
Investigation and solution of technical problems for customers
Assistance to the support team in solving technical problems
Investigation and solution of system incidents
writing checklists, test cases and manual testing;

First line support Moneyveo
March 2021 - February 2022
Y Soft Safe Q5 - supporting
Monitoring ServiceDesk
optimization of the work of the first and second lines of technical support
Active directory - administration;

Technical support of information technologies
Media Group Ukraine LLC· 
September 2019 - March 2021 
Y Soft Safe Q5 - supporting, FortiEMS - operator, Aruba Clear Policy - analyst, Asterisk - supporting, Active directory - operator, Microsoft Exchange - supporting;

Help Desk Specialist
UATV Channel · 
February 2017 - September 2019  
Computer network engineering, Windows Active directory - operator, Microsoft Exchange -operator, DNS - supporting, STRATUS servers - supporting;
Position: Technical Support engineer
Category: Support
Experience: 5 years | English: upper


Sep 2022 - Feb 2023
OnApp - Support & Services Manager
 leading support team distributed through different locations;
 managing staff scheduling to ensure 24/7 coverage with flexibility and resiliency;
 conducting performance reviews, monitoring engineers’ growth;
 clients’ feedbacks analysis, handling customers’ escalations of critical issues;
 collecting of main metrics and stats (using Zendesk Explore);
 development of existing workflows;
 communication with other internal and external departments on behalf of the team;
 conducting technical part of interviews;

Mar 2021 - Oct 2022
OnApp - L1 Support Engineer
 providing first line customer support via tickets/phone/chat in English;
 troubleshooting issues, related to OnApp software, also network-, virtualization- and storage related problems.

Feb 2019 - Mar 2021
Zoom Support - Technical Coach
 development of training programs and knowledge base through Confluence;
 troubleshooting of hard cases;
 conducting technical part of interviews;
 training and providing individual coaching for support teams;
 creating tests and organizing knowledge assessment for employees;
 providing feedback about the software issues.

Mar 2018 - Jan 2019
Zoom Support - Senior Support Agent
 providing customer support via chat/phone in English;
 troubleshooting software-related issues on MacOS, Windows, Android, iOS remotely using TeamViewer/LogMeIn Remote Access;
 configuring peripheral devices.
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: fluent

1) Independent freelance work in the field of written translations and a crowd of totally satisfied customers. (in the past - don't have this activity nowadays)
2) Proven technical skills in systems and networking monitoring, troubleshooting skills, product documentation & knowledge articles (FAQs, solution articles...) writing etc.
3) Proven and developed experience in communication with English-speaking customers.
1) CS exp in e-commerce company (communicational support of English-speaking customers) (1,5 year)
2) CS & TS role in state company "Diia", which provides govermental e-services (0,5 year)
3) TS engineer role in worldwide content and translation provider company (2.5 years)
Wanna improve my technical skills and start moving to management role in the field of TechSupport in future.
Position: Technical Support Engineer
Category: Support
Experience: 5 years | English: fluent


1. Passionate about customer service;
2. Advocate for customers;
3. Can handle complaints, even from upset and/or always unsatisfied clients;
4. Willing to constantly investigate, test, and learn about supported cloud services; 
5. Ready to regularly discuss issues with devs and hold troubleshooting sessions with customers and/or partners.
6. Possesses strong log-analysis and solution-finding ability.
7. Enthusiastic about procedures and understands their value.
8. Eager to contribute ideas and make a difference.
9. Ready to demonstrate a positive attitude and great involvement.

My toolbox is SaaS, B2B, Jira, Confluence, Chrome Dev Tools, RESTful API, Postman, Sentry, Grafana, Salesforce, Zendesk, Kustomer, RDP, Salesforce
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: upper


2022-06 -
present
Technical Support Engineer
Avenga
Business domain: Software
-Monitoring current system through Grafana, search and elimination of
platform issues
-Tracking, follow-up and resolving issues in a timely manner
-Elicitation and suggesting possible improvements of system monitoring
and alerting
-Report and elimination of critical incidents
-Follow-up and update current system status to the customer
-Preparing documentation and reports
Environment and Tools: Grafana, Prometheus, Loki, AWS (EKS),
Kubectl, Jira/Confluence, Google services


2019-10 -
2021-11
L2 Support agent
TVBET
Business domain: Software
-Partners support and processing their requests in chats
-Monitoring of rejected transactions
-Participation in API integration process
-Providing back-end testing for clients
-Creation tickets for development team
-Change management
-Problem solving analysis
Environment and Tools: Kibana, Backoffice, Postman, Youtrack

2018-03 -
2019-10
CMM Programmer
Materialise Ukraine
Business domain: Software
-PDCA-cycle
-DMIS programming
-Quality control of Fixtures and Jigs for automotive industry
-Development of measurement programs for Computer Measurement
Machine
-Quality analysis of new design solutions
Environment and Tools: CAMIO, GOM ATOS, Teamcenter, Epicor

2016-06 -
2018-03
Production planning Engineer
Kostal Ukraine Ltd.
Business domain: Automotive
-Overall responsibility of project planning Individual parts and Injection
molding tools for production
-Coordination production process between designers, quality
department, suppliers and serial production department
-Kaizen planning
-Lean Six Sigma
-Root cause analysis
-Tools validation
-Production Part Approval Process (PPAP)
-Process instructions development
-In house tool correction kick-off
-Correction presentations for suppliers
-Communication with suppliers
Environment and Tools: PolyWorks, CATIA, CDB, PowerPoint, Exel,
Jira, SAP
Ready to consider remote work or part-time work.
Position: Technical Support Engineer
Category: Support
Experience: 2.5 years | English: fluent


24/7 customer support. Working on shifts. Solving client technical issues.
Internal access management tasks. Creating and updating knowledge base in Confluence. Handling tickets via Jira helpdesk. Monitoring calls/activities through Kibana and Jenkins.
Position: Technical Support Engineer
Category: Sysadmin
Experience: 4 years | English: upper

Automated full-cycle app/web server deployment using bash scripting.
4 years experience working as Ops/TSE in different companies. Have experience with troubleshooting technical and customer oriented issues. Have some Devops knowledge skill set, aiming for automation of deployment process. Supported Linux based (RHEL, Ubuntu) application servers and such db servers (Oracle, Postgres, MySQL). Have vast experience working with international customers from EU/US. Motivated and open-minded person striving for excellence in my job.
Looking for a job for further growing in DevOps. Don't want projects with night shifts and on-call support.
Position: Technical Support Engineer
Category: Support
Experience: 6 years | English: fluent


6 years of technical support experience in VOIP company
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: pre

More than 3 years of experience in a large company, as a technical support engineer, where he ensured the performance of several platforms with thousands of users, and also carried out active daily technical support for customers.
AMAKids.IT:
From 2019 - Technical Support Engineering / Manual testing
Work in a modern team, on interesting projects, in the company of people who are passionate about one thing, where there will be an opportunity to develop their hard and soft skills.
Position: Technical Support Engineer
Category: Support
Experience: 6 years | English: fluent


Application Support Engineer
Allvue Systems · 
Feb 2022 - Present 
• Provides support while demonstrating problem-solving skills and excellent B2B customer service via the ticketing system
• Collaborates with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc.) to enhance our product and services
• Creates articles for the knowledgebase
• Regularly performs triage and can quickly troubleshoot and resolve problems for any client.

Skills: Customer Support · Amazon Web Services (AWS) · SQL

CleverFiles Full-time
Aug 2020 – Feb 2022
Kyiv, Kyiv City, Ukraine
- Resolving issues escalated by other agents, or escalating them to QA;
- Supporting users via email and live-chat;
- Creating and maintaining the knowledgebase and the predefined answers;
- Training new hires.

Technical Support Engineer
Software MacKiev Full-time
Mar 2017 – Sep 2020
Kiev Region, Ukraine
1st line of support for a desktop application (on Mac and Windows) for professional and amateur genealogists.
- Supporting customers via chats and emails;
- Helping developers to improve user experience by tracking & reporting problem issues;
- Handling and resolving customers' complaints and requests;
- Troubleshooting technical problems.

Account Manager
Lucky Talky
Sep 2016 – Mar 2017
Kyiv
- Supporting customers via chats, phone calls, emails and social media;
- Controlling the overall quality of the workflow;
- Helping developers to improve user experience by tracking & reporting problem issues;
- Handling and resolving customers' complaints and requests.
Position: Technical Support Engineer
Category: Sysadmin
Experience: 2.5 years | English: upper


As a Technical Support Engineer, I have developed a broad skill set in system administration and support. Concurrently, my fervent dedication to improving my skills in Linux system management as well as in network administration will undoubtedly bring a value-adding perspective to your team. I’m prepared to tackle any technical challenge and contribute effectively to your organization’s strategic IT objectives.

I’ve demonstrated an adept problem-solving approach by independently addressing over 30 intricate VoIP dedicated issues, and resolving a substantial number of Linux and Network related cases. My resolutions have led to practical improvements such as heightened system stability and reduced downtime for the customers.
Position: Technical Support Engineer
Category: Support
Experience: 11 years | English: upper


• Communication with users and technical support;
• Troubleshooting OAuth, LDAP, connectivity, etc issues;
• Manual Web App testing;
• Windows / Linux system administrator;
• GWS / GCP support experience;
• Processing of large amounts of data;
• Git;
• HTML5, CSS3, SQL, Java, Angular;
• Knowledge of scripting languages bash, vbscript, PowerShell, JavaScript, TypeScript;
• Work with REST API (Postman app);
• SCRUM / AGILE methodologies;
• Creating and managing README and user documentation;
• Creating and managing inner confluence documentation;
• Work with Adobe PS;
• Knowledge of AutoCAD / AutoCAD API;
• Advanced knowledge of Microsoft Excel;
• CMS: Wordpress.

Personal and Professional Skills
• Strong communication skills (written and spoken) and problem resolution experience (working with complex cases and disputes)
• Experience working as a deputy Product Manager
• Experience working as a deputy CTO
• Experience working as a Technical Support Director
• Experience working as a L1 - L3 support engineer 
• Experience working night shifts
• Experience working with foreign customers (China, USA, European countries)
• Fluent English and Spanish languages
Position: Technical Support Engineer
Category: Support
Experience: 2.5 years | English: intermediate

Certificate in the course "Fundamentals of JavaScript Programming
Customer Support Engineer | Dec 2021 - Present
Junior IT Engineer (IT Service Desk) | Apr 2020 - Dec 2021
- Infrastructure monitoring and reaction according to the documentation
- Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures
- Prioritizing and escalating incidents (when required) to the appropriately experienced technician
- 24/7 monitoring
- Tickets dispatching
- Performing documented daily routines and procedures

Junior System Administrator | Jan 2017 - Apr 2020
Private notary of notarial district
- System support of server base
- Creating new templates method
- Support computers and peripherals
Position: Technical Support Engineer
Category: Sysadmin
Experience: 7 years | English: basic


Database Administrator\IT - Specialist

ABOUT

35 years old
A qualified specialist in the field of administration, implementation, and maintenance of software based on MS SQL.

KEY SKILLS

Setting a Maintenance plan 
Solving problems with performance drawdowns 
Performance monitoring 
Setting up and monitoring backups 
Working with task tracking systems 
Testing and implementation of new services 
Restoring databases after emergencies
Setting FTP
Setting TCP\IP DHCP, DNS
Setting LAN\WAN
Setting IIS
Setting VMware
Setting Active Directory

Languege Ukrainian, Russian, English A2

EXPERIENCE

Senior Software Implementation and Maintenance Specialist

"Spargo Technologies" | August 2015 - Present

- Controlling the execution of typical user tasks 
- Solving non-typical user tasks 
- Updating and testing software updates

System Administrator

"Energonadzor" | March 2009 - April 2014

- Administration of Windows-based servers and workstations 
- Diagnosing and solving problems related to PC hardware


EDUCATION

Southern Branch of the National University of Bioresources and Nature Management of Ukraine "Crimean Agrotechnological University"

Specialist Diploma | January 2005 - December 2009

Economic cybernetics