Position: Senior Business Analyst
Category: Business Analyst
Experience: 7 years | English: fluent

Process Management Team Manager (Feb 2023-present)

Key achievements:
- Implemented Professional Services Automation (PSA) that streamlines project management, improves resource utilization, enhances time and expense tracking, and increases financial visibility
- Managed piloting of the MS Project Online and developed a comprehensive report on the pilot results 
- Designed and established resource management governance

Senior Process and Systems Analyst (Jan 2021-Feb 2023)

Key achievements:
- Designed, developed, and launched the Astound Way Solution Framework which consists of the Opportunity Process Model, Program Management Process Model, Project Management Process Model, Agile SDLC, Kanban Framework, Iterative SDLC, Ongoing Development SDLC, Shared Support Services SDLC
- Ensured smooth transition of the acquired company to Astound processes and tools 
- Improved and automated vendor management processes
Optimized the workflow for external users' access provision to company tools/systems which was a pain point for many years

Process and Systems Analyst (Jul 2018-Jan 2021)

Key achievements:
- Designed and delivered the first version of the M&A Integration Methodology including internal and external presentation materials 
- Developed the logic for the team maturity evaluation that was successfully implemented in company systems
- Designed the solution for the Delivery resource forecasting
- Automated the creation of project cards for storing project artifacts
- Developed the logic of the Legal Document IDs automatic generation and further distribution across company systems
- Developed and documented the process of managing company initiatives

Project Management Administrator (Oct 2015-Jul 2018)

Key achievements:
- Implemented the Onepoint system to support the company in managing projects, resources, and portfolios
- Developed a master template for projects estimation supported by scripts in the Google spreadsheet
- Implemented Salesforce CRM and trained the sales and client success teams
Process Management Team Manager (Feb 2023-present)

Responsibilities:
- Process Analysis and Improvement
- Process Documentation and Standardization
- Process Mapping and Visualization
- Change Management and Implementation
- Team Leadership and Development

Senior Process and Systems Analyst (Jan 2021-Feb 2023)

Responsibilities:
- Ownership of company process models and SDLCs
- Active involvement in company initiatives (roles: BA, SME, - Change Manager, PjM)
- Requirement gathering and analysis
- Business process analysis
- Solution design and documentation
- Stakeholder management
- Testing and quality assurance
- Change management and implementation support

Process and Systems Analyst (Jul 2018-Jan 2021)

Responsibilities:
- Company SDLCs development and maintenance
- Business process analysis and requirements gathering
- Processes design, improvement, and documentation
- Change management 
- Participation in company initiatives to enable the achievement of company strategic goals

Project Management Administrator (Oct 2015-Jul 2018)

Responsibilities:
- Participate in development of the company initiatives
- Building custom reports
- Organizing company workshops (planning, preparing presentations, collecting feedback, publishing materials, analyzing results, and suggesting improvements)
- Project and resource management system improvement and support