lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Head of Support / Support Team Lead
Category: Support
Experience: 8 years | English: upper

- Writing corporate literature (business model, corporate book, additions to the book, etc.);
- Writing instructions to the administration panel of the site;
- Consulting 100+ customers;
- Increase in turnover (monthly fees) in 200%;
- Increasing the quality of team knowledge and operability with a fixed number of employees (facilitation in learning teammates);
- Increasing team productivity twice with implementing the new tools (JIRA SD, creating algorithms of complex tasks);
- Implementing the study system for juniors and newbies with further upgrading their knowledge.
- Decreased the ratio of reopened tickets from 11% to 2%
- Increased customer satisfaction score to 98/100
- Global automation in support processes saved more than 500 hrs per year
I have extensive experience in managing the support/consulting department of a large franchise Internet company and fintech IT company for more than 8 years in total. Also, I have a huge experience in developing and implementing the processes. I took the position of a Scrum master. Have experience in leading simultaneously more than 30 projects personally, and more than 100 projects on demand. I have experience in work with developers and the QA team in controlling the quality of the current product and the new product, using Jira, MantisBT, Slack, Wunderlist, etc. Have experience in creating Support Department and teaching junior teammates.

- 8+ years of experience in managing teams
- 9+ years of experience in leading several projects
- 9+ years of experience in consulting customers in business development
- 9+ years experience in troubleshooting 
- Knowledge of web applications development process
- Experience in developing processes and their implementation
- Experience in creating a team and support department from scratch
- Experience in leading L1, L2, L3 Support team
- Experience in mentoring
- Developing and improving KPIs
- Extensive experience in supporting customers
- Experience working as a Scrum Master
- Knowledge of Agile project management frameworks
- Knowledge of the SDLC process
- Upper-Intermediate English
- Experience in project documentation
- Strong knowledge in HTML5/CSS
- Issue tracking systems (JIRA, Mantis)
- Proficient with the use of Skype, Slack, Google Docs, Dropbox, MS Office.
- Development methodologies (Agile, Scrum)
- Integrating monitoring tools (Google Analytics)
- Master’s degree in the Computer system and networks
- Master’s degree in Management
- Ph.D. student in Project Management
- Trips abroad with ability to relocation;
- Flexible working schedule;
- Friendly colleagues;
- Interesting projects;
- Opportunity for career growth;
- Ability to work remotely
Position: Head of Support Team
Category: Support
Experience: 11 years | English: upper

My duties as the Head of Support Team were the following:

- Managing Customer Support Team of more than 150+ Reps;
- Providing leadership and direction to the department;
- Ensuring that both quantity and quality KPI's are met by each of 12 Support Teams;
- Establishing and improving all internal processes;
- Recruiting & Coaching new staff;
-Interacting with stakeholders.

I was leading daily activities of the Teams ensuring that all work is completed according to scheduled deadlines, with attention to quality standards, priorities, and overall goals.
Six years of successful experience in an international FMCG company in the sales department. I have an extensive background in managing negotiations, analyzing business processes and market environment, defining winning solutions.
Also, I claim myself as an experienced Head of Support with 5 years of successful career path from individual contributor to Head of Customer Support Team of 170+ Reps.
Position: Head of Support/Technical Support Team Lead/Support Engineer
Category: Support
Experience: 10 years | English: intermediate


- Web Services - APIs integration
- SCRUM, Kanban
- Agile
- Jira
- XML, SOAP
- Functional testing of web application due to a technical assignment, testing plans
- Business process analysis, formulation of the automation requirements, process optimization
- Requirements description of a key to business web applications, automation of the business processes, communication with a team of developers and integration teams
Opportunity to grow professionally in a healthy and friendly environment with minimum bureaucracy.
Position: Head of Support / Verification/ team leader of support
Category: Support
Experience: 9 years | English: intermediate


- September 23, 2020 – August 30, 2021 Department: Ferification() – Head of verification department.
- June 9, 2019 – August 30, 2020 Department: Customer support(Master Call LLC) – Head of Customer Support.
- November 15, 2018 - June 8, 2019 Department: Customer support(Master Call LLC) – Team Leader.
- April 2, 2018 - November 14, 2018 Department: Customer support(Master Call LLC) – Customer support agemt.
- March 1, 2017 - November 12, 2017 Department: Sales(POS Media Ukraine) – National project  manager.
- January 4, 2015 - November 30, 2016 Department: Sales(Royal Canin) – Teritorial Sales Specialist (Central region).
- June 16, 2014 - January 4, 2015 Department: Customer service (Royal Canin) - Customer service Manager.
- August 6, 2012 - April 28, 2014 Commercial agent in "Studio Moderna"
I would like to work in international company and I am ready to do my best.
Position: Head of Support & VIP / Casino operations manager (iGaming)
Category: Support
Experience: 10 years | English: fluent

Employee of the year twice; 
Employee of the quarter - once; 
I have built, maintained and developed customer support and VIP teams from scratch (iGaming and Gaming)
Successfully managed and onboarded B2B partners (iGaming projects)
Increased CSAT scores by 30% within 3 months.
Increased overall efficiency of support and VIP teams. 
Improved key KPIs: 
Support: first response time from 3 minutes to 30 seconds, average response time from 120+ seconds to 40 seconds, First contact resolution from 15% to 30%; 
VIP - increased retention rate, NGR and LTV of the assigned data base (exact figures were changing month by month, but overall % significantly increased within a quarter)

Additionally consulted iGaming startups on early stages: found and signed payment and casino providers (including compliance and KYC processes, negotiating fees, etc), assisted in hiring key employees, set up of operational processes within the company, set up initial retention strategy, loyalty program).
Looking for Head of Support/VIP or Head of Operations roles (gambling).

My experience: 
Industry: iGaming 
Experience: 7 years in iGaming
Jurisdictions experience: MGA, Curaçao, UKGC, Local African licenses.
Verticals: online casino, sports betting
GEOs: CIS, Europe, UK, LATAM, India, Africa
Previous roles: customer support agent, shift manager, customer support & operations team leader, Head of Support, Head of VIP, Chief Customer Operations Officer, Head of Operations. 
Teams: managed teams from 6 to 90 employees (direct management).
What I can do: quickly adapt to any gaming platform, CRM and operational software. Set up CS / VIP team from ground up or come and evaluate existing teams and improve processes (team, trainings, protocols, help desk customisation, improving KPIs) . Review and set department targets. Work with VIP data base: proper segmentation, team training and evaluation, reporting. Participate in creating and implementing retention strategy.

Have understanding and can cooperate with: marketing team (CRM, affiliate, SEO, retention, email marketing, community management, product team, designers), anti fraud, payment and risk teams (KYC/CDD, EDD checks, anti fraud measures and account analysis, identifying issues with payments success rates and suggesting ides on its improvement), casino management (have experience communicating with game providers and integrators, supervising game portfolio and game positioning, negotiating discounts with game providers, assisting in organizing tournaments). 

Software: Jira, Confluence, Asana, Clickup, Slack, Microsoft Office, Miro, Figma, Zendesk, Freshdesk, Optimove, Fasttrack, Softswiss

Languages: 
English - C1 
Ukrainian - Native 
Russian - Bilingual 
Spanish - A2
Looking for Head of Support/VIP or Head of Operations roles (gambling).
Position: Head of support / vip manager / Operation manager / deputy
Category: Support
Experience: 2.5 years | English: fluent


On the last project, which was start-up, I was engaged in resolving disputes and conflicts with team and customers, hold on sales trainings, setting and monitoring the achievement of targets, setting kpi. Establishing a policy (rebranding) that promotes the culture and vision of the company

Development and implementation of business strategy, procedures and instructions, including attending conferences to find new customers, including affiliate programs

Creating and maintaining a CRM database

In the gambling project, my career starts from a call center and lead to Team Lead, where  I was mentoring and control over two departments( 15+ people) , quality control , kpi and so on. Also there was included the financial part, making payments, control of payment gateways  and site functionality, fraud detection, kyc control, this is in brief
IGaming, crypto-forex vertical companies
Position: Head of Support/VIP or Head of Operations roles (gambling).
Category: Support
Experience: 4 years | English: upper


Head of Support/VIP or Head of Operations roles (gambling).

My experience:
Industry: iGaming
Experience: 4 years in iGaming
Jurisdictions experience: MGA, Curaçao
Verticals: online casino, sports betting
GEOs: Europe, UK, LATAM, India
Previous roles: customer support agent, customer support & operations team leader, Head of Support
Teams: managed teams from 4 to 24 employees (direct management).
What I can do: quickly adapt to any gaming platform, CRM and operational software. Set up CS / VIP team from ground up or come and evaluate existing teams and improve processes (team, trainings, protocols, help desk customisation, improving KPIs) . Review and set department targets. Work with VIP data base: proper segmentation, team training and evaluation, reporting. Participate in creating and implementing retention strategy.

Have understanding and can cooperate with: marketing team (CRM, affiliate, SEO, retention, email marketing, community management, product team, designers), anti fraud, payment and risk teams (KYC/CDD, EDD checks, anti fraud measures and account analysis, identifying issues with payments success rates and suggesting ides on its improvement), casino management (have experience communicating with game providers and integrators, supervising game portfolio and game positioning, assisting in organizing tournaments).

Software: Jira, Confluence, Notion, Slack, Microsoft Office, Miro, Figma, Zendesk, LiveChat, Optimove, Sendgrid, Softswiss, SoftGaming, Digitain

Languages:
English - B2
Ukrainian - Native
Russian - Bilingual
Chinese - Beginner
Position: Head of System Administration/DevOps
Category: DevOps
Experience: 8 years | English: pre


8 year experience in System Administration
-Staff Management 
-CapEx/OpEx - Budjet planning
-Cost & Performance optimization;
-Deploying Policies, Standards (SANS), Procedures, applying Best Practices, Information Security considerations while building Projects;
- Integration and Configuration of Application Proxy,Conditional Access in Microsoft Azure Infrastructure for different type of applications and for more than 2000 user;

-O365 Administration including Domain and license management, Exchange online, Sharepoint Team SItes, OneDrive, Teams, Stream, Defender ATP, Compliance & Security.
-Configuring Azure AD, Management groups, RG, Cost Management, Policy/Initiative, Conditional Access, PIM, App proxy, LB, App gateway, WebApp, MFA, Intune, Security Center, PIM, PasswordLess Authentication.
- Design and implement Active Directory DC, RODC, Sites, Domains and Trusts, OU structure, DNS, Group Policies, DFS Namespace, DHCP  IIS, MSQL ,Exchange
-Linux (Apache\haproxy\ nginx\ file2ban ... ) 
- System Centre Configuration manager – Application Deployment;
- Deployment of Infrastructure Veeam Backup&Replication;
- Monitoring Infrastucture with ME Opmanager
- Log Management with ME LogAnalyzer, ADAudit;
- VMware Vsphere HA, DRS, Host & VM Customization profiles, Vcloud availability, Affinity Rules for more than 120 VMs on 15 Physycal Servers, SRM Deployment.
Position: Head of Talent
Category: HR
Experience: 7 years | English: fluent


I am an experienced and innovative Tech Talent Acquisition Leader with extensive recruitment background, both as an in-house Recruitment Leader and Staffing Agency owner.

Own a successful history of recruiting award-winning talent, building recruitment teams from scratch, instituting pipeline strategies, staff planning, establishing and amplifying talent brands, driving diversity, equity and inclusion commitments, and building culture for market-leading tech companies and creative agencies.

Passionate about human resources, technology, public speaking, sales, design, branding and marketing trends as they are a necessary component of any successful job search campaign.


Things I’ve been really good at:

- Leading global distributed in-house recruitment teams for a 10k+ company (Ukraine, Europe, US)
- Building technical recruitment practice from the ground up
- Excellent understanding of recruitment best practices, tools & analytics
- Strong understanding of the US-market and successful recruitment strategies
- Being a reliable partner for C-level executives and company’s owners
- Kicking off Tech/Design recruitment organization from scratch: hiring, onboarding, career maps, motivation, picking up right tools & kpis for the team
- Building brand awareness, being a speaker at international conferences, publishing at dou, medium 
- Working for the most popular search engine company in the world
Looking to become a part of a game-changing product, dynamic startup environment, and opportunity to make an impact.

Would love to get back to the office to collaborate with the team ^_^
Position: Head of Talent Acquisition
Category: HR
Experience: 11 years | English: upper

Recruitment process improvement without budget increase due to recruitment process audit and setting KPIs for recruitment team:
- offer acceptance rate increased on 20% after analysis of candidates' experience with the company;
- # of offers accepted per month per recruiter increased from 2 up to 5-9 per
1. Experience in talent acquisition 10+ years, including EMEA.
2. Recruitment Team management (5 - 30 employees).
3. Building recruitment processes from scratch:
- recruitment team hiring, coaching and management;
- ATS launch and reporting process automation;
- setting KPIs for recruitment team;
- training for fresh hiring managers;
- development and launch of trainee's program;
- career consultancy program development and launch;
- reporting on recruitment KPIs;
- market analysis and setting-up recruitment processes for new markets;
- process improvement basing on recruitment data analysis (workforce planning and pipelining, developing sourcing strategies, work with social media, benefits, and compensation level market analysis, employer branding processes started);
- employer branding activities (company presence on job boards, visuals, candidates’ experience improvement basing on market data and process audit, L&D activities initiation for niche professionals, communication campaigns);
I'm based in Europe now - ready for remote work
Position: Head of Talent Acquisition
Category: HR
Experience: 6 years | English: upper

Doubled the hiring results in the company, built the hiring processes and strategy from scratch that are comfortable and effective, implemented recruitment metrics, and built a talented and skilled team.

And most importantly, I built a happy recruitment team :)
Almost 6 years years in IT Recruitment, more than 2 of them as a Recruitment Lead/Head of Recruitment. Have successful experience in building recruitment and sourcing processes and strategies from scratch, building and managing international teams.
The most important thing for me is believing in company's idea and goals.
I would prefer to work in a small/mid-size companies - not a fan of huge enterprises, I avoid feeling as a little ant :)

I do not like bureaucracy, micromanagement and meetings for the sake of meetings - as well as outsourcing for the sake of outsourcing. Do not have experience in working in product companies, so would interested in getting one if the idea of such product seems close or interesting to me.

Btw, also interested in consulting.
Position: Head of Talent Acquisition
Category: Recruiter
Experience: 11 years | English: upper

I am proud of those who have achieved results working with me on the team. I am proud of their growth and development. And that I had the opportunity to provide it all to them.
Also, I have 2 experiences in integrating Ukrainian companies into American ones. This is a difficult process, but I am not afraid of difficulties and challenges, so this experience gave me a big step in my development and growth as a manager.

In addition, for the past year and a half, I have been actively mentoring and helping people write outstanding resumes, use Linkedin, pass interviews, and, as a result, find a great company to work with.

My networking on Linkedin is 10000+ people from Ukraine/CIS/Europe/USA. Mostly they are developers.
Hello!
For more than 10 years I have been engaged in technical recruitment for product IT companies. And for the last three years, I have managed recruitment processes in UA/USA IT product companies.

I have experience in the following:
Hiring, supporting, and developing a team
Reducing the time to fill vacancies
Reducing recruitment costs
active participation in budgeting for hiring and developing Annual Hiring Plan)
Development and implementation of a successful recruitment strategy for the company
Achieving 100% recruitment plans
Initiation and implementation of solutions to improve the efficiency of recruitment
Configuring the system to work with passive flow
Development and implementation of the employer brand strategy/ recruitment marketing
Building strong partnerships between hiring, managers, and the recruiting team
A successful external communication strategy that allows you to have a large candidate base
I am interested in finding a company where my knowledge and experience will be helpful for business development and recruitment processes. And also where I will have the opportunity to provide the team with growth and development, introducing new approaches to hiring and modern technologies for excellent results.
Position: Head of Talent Acquisition
Category: Recruiter
Experience: 10 years | English: upper


I am a talent acquisition manager with 10 years expertise, whose main professional expertise and ambition are to deliver the talent that will shape the Company and execute its strategy.
Tech-savvy, I lead small distributed teams and empower hiring teams to be disruptive, hands-on, and creative in a highly competitive market, implementing a continuous change culture to adapt to fast-changing environments.
I enjoy building and being a part of diverse teams in Tech and non-tech fields.
I'm experienced in scaling companies as well as in hunting top-notch and C-level talents.
Position: Head of Talent Acquisition
Category: Recruiter
Experience: 7 years | English: fluent


I see myself as a constant learner with a true passion for People, Technology and Agile.
I’ve embraced different areas in different industries and various contexts and in the last years, my career path led me into Talent Management roles.
My main mission has been to genuinely work along with the business, coaching individuals to empower their potential and helping teams continuously improve always with an Agile Mindset.

Head of Talent Acquisition
Jun, 2022-Present
Management:
• Management of the Recruitment team (4 IT talent acquisition recruiters)
•  Collaboration with business managers
• Recruitment and training of new recruiters and business managers
• Monitoring the state of progress and objectives of the recruitment team (individual and team appraisals)
• Process optimization
• Leading team meetings: daily stand-up, weekly meetings, monthly reviews
• Monitoring KPIs and reporting to management
• Negotiation with partners (job boards and social networks)
Recruitment:
• Sourcing (job boards, boolean search, X-Ray search, github...)
• Recruitment of IT engineers for long-term missions (Developers, Marketing Managers, Designers, L1 Researchers, and Auditors, Smart Contracts Auditors, Business Analysts, DevOps, DataScientists, Test Engineers, and System Admins)
• Defining needs with business managers
• Ads and application processing
• Candidate qualification interviews
• Follow-up of candidates throughout the recruitment process
• Coaching candidates before the interview
Other Activities:
• Product owner for our internal ATS: continuous improvement, user training
• Working on internal projects 
• Elaborating in team-building workshops
Head of Talent Acquisition
Jul, 2018- Jun, 2022
• Closed vacancies
• Gathered, trained, and mentored the recruiting team
• Conducted training for hiring managers
• Designed and implemented the hiring process that provides high eficiency and clean data
• Hired over 80 employees during 1.5 years with a team of 3 recruiters;
• Deined team's KPIs
• Reported to CEO
• Made a hiring budgeting and planning
IT Recruiter( Poland)
Sep, 2017-Jul, 2018
• Positions placed: Senior Java Developer, PHP Developer, C developer, #C Developer, Python Developer, Front End Developer
- Providing support to the candidates during the process (working like 911:) )
IT Researcher
Jan, 2017- Mar, 2017