lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support
Category: Support
Experience: 0 years | English: upper


Estimator Assistant
11.2021 - 02.2022
PBF GROUP - Ukrainian construction market company
-Consolidated acts of performed work into a  contractual price
-Maintained act register  of completed works
-Made final statement of materials for acts of performed work of the month

Case Manager
04.2022 - 06.2022
SpivDiia is a national comprehensive platform based on support centers network in almost all regions of Ukraine
-processed  100+ requests from Ukrainians in need via -CRM system
-verified and supervised applications

NGO Member
12.2021 - current
FRI - Ukrainian youth public organization "Foundation of Regional Initiatives"
HR Department
-conducted 70+ online interviews using  Zoom platform
-analyzed and created  comprehensive feedback about the candidate based on the interview
-developed and processed  application forms for various NGO projects
-Facilitated team-building activities and  orchestrated networking opportunities within the team and among project participants
Project Management Department
-efficiently coordinated  two own educational projects
-successfully invited and communicated  with 10+ project speakers
-developed and implemented event programs

Shop Assistant
06.2022 - 08.2023
Jumbo - Dutch chain store.
-provided  customer service
Position: Technical Support
Category: Support
Experience: 1.5 years | English: fluent


Exemplary work experience: Swiftly embraced company values, excelling as a top performer for years with unmatched productivity and professionalism. Proactively assisted peers, mentored newcomers, and maintained top-tier team performance. Instrumental in constructing the Knowledge Base and pivotal in projects with renowned brands. Trusted leader in the manager's absence.
Position: Technical Support
Category: Support
Experience: 7 years | English: intermediate


Experience with linux system
working with Jira, Confluence
quick response to customer requests, investigation and escalation the issues
experience with monitoring systems like Zabbix, Nagios
Creating and updating documentation
Position: Technical Support
Category: Support
Experience: 5 years | English: fluent

Became an expert in Customer Care, my empathy on a high level, constantly learning and growing.
Great questions make great conversations, while good design relies on a conversation.
I can listen and hear what is it the client wants and how to make a great design out of it. I've been taught, that whatever you create - put the idea into it, make every design you create like it's the best project of your life. I hold onto that idea and approach since my first day in Graphic Design.

I have a great taste  and strong desire to grow in this field.
Development, healthy critique/feedbacks,  friendly environment, constant growth.
Position: Technical Support
Category: Support
Experience: 1.5 years | English: upper

Studied 2 years in Poland and has language courses in the UK.
Ability to change people's mind.
Have experience in the marketing field for 3 years almost.
Was working in the team and coordinated the work of 7 people.
Was responsible for negotiations with the client and distributed this work between other team members. 

Was working as accounts payable for Apex Global Solutions. 

My last position is IT Service Desk Analyst.
Working with Service now ticketing system. Resolving different issues on the computer via TeamViewer (connecting the network printer via TCP/IP, working with VoIP, joining computer to the domain, joining to Azure etc)
Not interested in Lead Generation and SDR positions. 
Please don't send them to me.

Interested in growing and ability to learn something new.
Position: Technical Support
Category: Sysadmin
Experience: 1 years | English: intermediate


Hello team!

Right now, I'm working in technical support (help desk).
My responsibilities include:

- Technical support (L1-L2 level) of users in the ticket system via email, messagers, etc.;
- Search and elimination of platform issues;
- Prompt restoration of customer services in case of errors or failures, informing about events and the status of their solution;
- consulting users about their work and interactions with the platform;
- Investigation of the incidents and tickets related to the operation of the platform.
- search and selection of complex solutions to incidents or situations;

Othervise, I`m trying to learn more about system administrator tools, like PowerShell, that can help me resolve problems faster or without my direct presence. I also intend to begin studying for the CCNA course in the near future.
Position: Technical Support
Category: Support
Experience: 3 years | English: fluent


I am a goal-oriented and fast-learning person with more than 3 years of working experience. 

Here is a breakdown of my skills and previous work experience:

Skills:
 • Excellent customer service skills and ability to handle customer inquiries and complaints
 • Proficient in the Linux operating system and Bash scripting
 • Familiarity with network protocols and TCP/IP
 • Experience with DNS, domain names, webmail, and web hosting services
 • Experience with HTML and CSS
 • Experience with SQL
 • English at the upper intermediate/advanced level

My additional work-related abilities:
 • I have experience working on a strict schedule, adhering to the specified working hours.
 • I am capable of working in the evenings and at night if needed to address technical issues and ensure uninterrupted system operation.

Work Experience:
 • Provided technical support and troubleshooting assistance to customers via ticket system and live chats
 • Identified and diagnosed issues and provided solutions to customers
 • Worked collaboratively with other technical support team members to resolve customer issues
 • Documented customer interactions and technical solutions
 • Maintained and updated technical documentation and knowledge base
 • Recorded and edited video guides for customers
 • Worked on a project for a web application for Shopify stores using HTML and CSS
 • Worked with technologies such as DNS, domain names, web hosting, and webmail

I am actively seeking a new opportunity to grow my technical skills and advance my career. My ultimate goal is to become a DevOps Engineer, and I am dedicated to continuing my education and training to achieve this. I am excited about a new role's possibilities and am eager to contribute my skills and experience to a new team.
Position: Technical Support
Category: Support
Experience: 9 years | English: fluent

Adjustments of Support team's workflows, SF updates, schedule creation for a multi-national team based on their time frames, QAs of Support, etc
I am a Manager of 2 Support teams with J2 Global, with almost 10-years experience in the contact center operations industry leading people, training new hires as well as managing required work processes. In addition, I’ve worked with international teams, trained them and made sure that every team member meets the business standard of the company.
I'm a creative team player who is always happy to take on new tasks and challenges.
Interesting job where I can use my skills and improve business processes.
Position: Technical Support
Category: Support
Experience: 6 years | English: basic

Supervising the work of technical support, writing instructions and training personnel, drafting work plans and schedules.  Negotiating with suppliers on the purchase of equipment.  Administration of 500 office computers and store equipment. Work with Servisdesk, RDS, WDS, ADMVPN, 1C, Sharepoint, Kibana, Grafana, ADM1C, PowerShell, Microsoft office. Assigning local rights to users, mail administration.Equipment accounting in the Hardwere Inspector database.
I’am a result-oriented person with a deep knowledge of digital systems and technologies.  I want to develop and study in information technology, create and be a part of the products that they will be proud of.  I am able to plan processes and analyze quickly with excellent communication skills.  I managed to develop these qualities in my previous job.  There I learned a systematic approach to task and team management.
Position: Technical Support
Category: Support
Experience: 5 years | English: upper


I am a self-motivated team player who works well independently with minimal supervision and also within the team, a highly adaptable individual who takes the initiative in resolving customer problems while maintaining a focus on quality work product and service standards.


Subject Matter Knowledge / Expertise

•	Knowledge of Active Directory
•	Good communication skills and ability to work in a team as well as independently
•	Knowledge of Microsoft Office 2016, 365, and Windows 10 OS
•	Familiarity with a network (TCP\IP basis)
•	Basic knowledge of Python, JS, Powershell, Shell, Bash, JSON, HTML/CSS, SQL, Oracle/Mongo DB queries
•	Basic understanding of ITIL practices
•	Experience operating in a ticketing system like JIRA, Zendesk, Syncro, Front
•	Excellent analytical skills, and critical thinking
•	Flexible and stress-resistant
•	Experience with nodes running
•	Experience in basic Linux command line interface and utilities
•	Understanding of SDLC (CI/CD)

Education

•	2013 - 2018 Zhytomyr Polytechnic State University, FICT, automatization and computer-integrated technologies, Zhytomyr, Master Degree


Work experience

July 2022 – now – Job title IT Security Analyst, “DIYA”

Job Responsibilities
•	Working with SIEM (EMS)
•	Creating rules/filters against bad actors
•	Leverage Microsoft Powershell to develop and execute repeatable tasks
•	Security Desk management
•	Troubleshoot and resolve performance-related issues
•	Exchange management against phishing emails (block senders/URLs/create reports regarding the issues)


January 2020 – June 2022 – Job title L2 IT Engineer, “DIYA” 

Job Responsibilities
•	Migrations via CRM
•	Scripting
•	Service Desk management
•	Security analytics
•	Troubleshoot and resolve performance-related issues
•	Leverage Microsoft Powershell to develop and execute repeatable tasks

January 2018 – 2020 – Job title L1 IT Engineer, “DIYA” 

Job Responsibilities
•	Monitoring of ticket systems, chats, and servers.
•	Create and manage tickets in JIRA, Zendesk, Syncro
•	Remote support services via RDP, Screenconnect, TeamViewer, Splashtop, and SyncroRemote.
•	User administration in AD
•	Basic fixing HTML/CSS websites


October 2017 – December 2017  Job Title Tech Support, Diya Pro

Job Responsibilities

•	Monitoring students' connection stability
•	Remote troubleshooting issues with software and hardware on the students' site

Languages: 

•	Russian – native
•	Ukrainian – native
•	English – upper-intermediate
без нічних змін
Position: Technical Support
Category: Support
Experience: 0 years | English: upper

Chinese Proficiency Spoken Test (Intermediate)
Chinese Proficiency Test (HSK-5)
Confucius Institute Scholarship
Teaching English to Speakers of Other Languages
I am a sinologist with two years of freelance experience in Chinese companies, I have also been tutoring English and Chinese for over 3 years. Ready to take on new challenges. I work responsibly and diligently, pay attention to small details, and always like to develop and learn new things.
Position: Technical Support
Category: Support
Experience: 3 years | English: upper


I am self-motivated team player who works well independently with minimal supervision and also within the team, highly adaptable individual who takes initiative in resolving customer problems while maintaining a focus on quality work product and service standards.

Subject Matter Knowledge / Expertise

•	Experience with monitoring and logging systems (Nagios, GrayLog, Grafana, ELK, Icinga)
•	Experience with Active Directory
•	Experience with SIEM (Azure Sentinel, QRadar)
•	Communication skills and ability to work in a team as well as independently
•	Knowledge of Microsoft Office 2016, 365 and Windows OS
•	Familiarity with network (TCP\IP basis)
•	Knowledge of Python, Docker, Linux, Ubuntu
•	Expierence with SQL and databases
•	Knowledge of ITIL or alternative frameworks
•	Experience operating in a ticketing system like JIRA, Zendesk
•	Expierence with HTTP code and API
•	Excellent analytical skills, critical thinking
•	Very flexible and stress-resistant
•	Adaptable and fast at learning new things

August 2021 – now – Job title – L2 Technical Support, Pragmatic Play
Job Responsibilities
•	Monitoring of servers and services in Icinga, Grafana
•	Working with Postgress and Oracle SQL databases
•	Working with ELK logging system
•	Checking for network and client issues in logs
•	Bug reporting, testing products on test environment, check the performance of products on the client's site
•	Create and update databases on stage and production environments
•	Consulting and solving customer requests via Skype, Microsoft Teams
•	Working with API and HTTP requests
•	Create and manage tickets in Jira

January 2019 – August 2021 – Job title IT Engineer, Infopulse Ukraine
Job Responsibilities
•	Monitoring of servers and services in Nagios
•	Create and manage tickets in Jira and Zendesk
•	Remote support services via RDP, TeamViewer
•	User administration in AD
•	Working with SQL databases
•	Investigating malicious activity and other security events in QRadar and Azure Sentinel
Position: Technical Support
Category: Support
Experience: 0 years | English: intermediate

Over the past year, I have been self-studying Python. I have learned the language syntax, operators, variables, loops, and the principles of object-oriented programming (OOP). To solidify my knowledge, I have utilized platforms like CodeWars and LeetCode, and I have solved assignments both in university and in real-life scenarios, incorporating Python into my daily life. This has simplified and automated certain routine tasks.

Additionally, I have acquired similar knowledge of the C++ language during my university studies, although I don't have any significant projects to showcase at the moment.
I completed the Linux & Network Administration Course from 2021 to 2022, which lasted for 6 months. Throughout this course, I gained practical skills in Bash scripting, network administration, and technical troubleshooting. I acquired knowledge in MySQL and MariaDB, Apache, and Linux file system configuration. Using tools like Wireshark and Cisco Packet Tracer, I learned about network operations, routing, and TCP/IP and OSI models. During the course, I solved real-world client problems related to Linux OS configuration, networking, routing, database management, and Apache. These experiences greatly strengthened my knowledge and abilities in the field.
I enjoy configuring various services and automating processes. I am looking for opportunities to further develop my skills in this field and aspire to a career growth path towards DevOps or similar roles.
Position: Technical Support
Category: Support
Experience: 0.5 years | English: fluent


I do not have a lot of experience towards jobs, but I did had some regarding moderation/administration on gaming servers.

We have a group of staff that are: mods, admins, managers, and operations manager. Our system is usually complicating whereas we usually discuss about the server management, and the staff management, we also have staff meetings and agendas. We also have a GitHub process where we usually log bug reports and send them to the Developers.

I do video montaging, and freely use Windows.
Position: Technical Support
Category: Support
Experience: 3 years | English: upper


I have 3 years experience as a Customer Support Specialist. My duties include:
- Working within different CRM systems
- Setting up and serving VoIP system.
- Creating different types of reports, statistics. 
- Working with different bank accounts.
- Working with affiliates
- Manual QA
- Dealing with technical, payment issues as well as general questions from customers.
- Training, coaching of new employees.
I'm looking for a job where I can grow with the company. I want to learn new things and develop professionally. Also, I would like to develop my skills in QA direction.
Position: Technical Support
Category: Support
Experience: 6 years | English: fluent


I have a vast experience of troubleshooting complicated hosting-related cases for customers with various Linux environment, training my colleagues, creating technical guidelines and procedures for Customer Support and Sysadmin departments. I can write scripts and one-liners to automate the daily work and big internal audit projects. I also coordinated hosting deliveries and monitoring process. I am very organized and responsible quick learner, have a passion to structure and automate things. I was trained to follow customer care guidelines and can explain difficult technical terms in simple words.
Position: Technical Support
Category: Support
Experience: 4 years | English: intermediate


I have more than four years of experience in technical support of banking systems and product solutions for the FMCG market and sales sites.

I work with databases, APIs, system analysis, finding and describing bugs, and testing updates.

Types of applications that I have worked on (web, mobile, integration between systems, database, business intelligence).
Position: Technical Support
Category: Support
Experience: 3 years | English: upper

I speak English fluently.

I enjoy being useful and approving myself.

In my current position, I am very active and I have introduced many improvements such as technical documentation (using markdown), admin panel changes, workflow improvements, etc.

I am also punctual, I do not like when others are waiting for me

Also, I am a quick learner and it is not a problem for me to learn new stuff.
I have over two years of experience working with clients(L1).
And approximately one year of Tech support.
Was mentoring new team members
Was evaluating current team members
Created a documentation 
Worked in both Ukrainian and English.
I would like a job that includes not only customer support but also solving technical problems. 
It would also be an advantage to work closely with the development department to find ways to improve both the product and my skills.
For me, it does not matter Product Company or Outsourcing,  the main thing is official employment.
Position: Technical Support
Category: Support
Experience: 4 years | English: fluent


I have worked as L2/L3 Technical Customer Support, and Account Manager in the last 4 years.


Technical Support Engineer
Company name is under NDA
September 2020 - April 2023
- Managing customers' API integration and 3rd party integrations. 
- Monitoring and debugging via logging/data systems such as Kibana and Grafana
- Website, mobile app integration&functional testing
- Bug tickets creation and verification on JIRA
- Creating SQL queries for reporting purposes 
- Customer support
- User retention
- Content and account moderation 
- Creating Confluence-knowledge base/WIKI / FAQs / Translations
- Training of newcomers

Technical Support Agent / Customer Support Team Lead
j2global Email Marketing (SMTP&Campaigner products)

September 2018 - September 2020 
 - Provided assistance via different communication channels (emails, livechat and phone)
- Debugging issues, managing multiple queues
- Assisted customers with their DNS inquiries.
- Worked with tools such as; Jira, Confluence, and Salesforce
- - Assisted customers with setting up APIs (REST/ SOAP) and 3rd party integrations. 
- API (Postman)
- Created documentation for both external and internal customers (FAQs, KB, guides etc)
- Trained and managed all new hires for my team(Campaigner)
Position: Technical Support
Category: Support
Experience: 9 years | English: fluent


I have worked with international IT firms as a technical support engineer, Technical lead, information system analyst and I am presently working as Office 365 administrator (SME) as a freelancer with Microsoft.
Position: Technical Support
Category: Support
Experience: 4 years | English: upper


I've supported customers in the telecommunication milieu (DOCSIS, IPoE, PPPoE, ATV, DTV, IPTV) via inbound calls and live chat (LV1-3 tech., fin. issues) and also have assisted tech. engineers along with the maintenance. During this job I've experienced ServiceDesk, CUBIC, and Sender (I'm not quite sure about the app. name, but It was smth like that)

I've been a tech. support in the SMS Hub (A2P). My responsibilities were:
- Traffic monitoring;
- Traffic filtration;
- Routing management and troubleshooting;
- Routing testing;
- Troubleshooting;
- Supporting and assisting the clients and the customer managers;
- Managing some pool of tech.supp.dept. clients;
- Communicating and solving issues of B2B clients;
- Assisting/verifying payments (BTC, Fondy).
During this job, I've experienced Zendesk, Intercom, and Testelium (SMS testing platform).

I've been a tech. support in an IT company. My responsibilities were:
• Sort and prioritize incoming tickets;
• Process the tickets (Jira)
• Communicate with DevOps about the issues (Slack, Zadarma)
• Communicate with the customer’s NOC (Jira):
• Monitoring (Grafana);
• Keep a daily report (Google Sheets).
I've experienced: Atlassian (mostly Jira) Grafana, Zadarma, Postman, RabbitMQ, Jmeter, Swagger, and MongoDB. Most of the time I've worked remotely and at night shifts.

I‘d like to continue to develop my tech.supp. exp. and explore it in the IT milieu. Also, I’m trying to master fine art for making smth like comics (on my own so It’s slow though).
And I'm dwelling on the decision of passing UI/UX courses.
Position: Technical Support
Category: Support
Experience: 3 years | English: upper


I was working with company users and was responsible for maintenance and troubleshooting of user desktops, laptops and MacBooks, periphery devices, support and troubleshooting of OS, desktop applications, security solutions, writing articles for IT database. Also, I was working directly with US Support teams and was responsible for management of mobile business accounts and their procurement, support, troubleshooting.