lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support specialist (German, English)
Category: Support
Experience: 4 years | English: upper


Customer support specialist, Ciklum LLC

 - Second level support for online streaming services (music, movies e-books): processing user’s requests, checking actual user’s records in CRM (ORN, Invision), reproducing issues, summing up details of the issue, reporting issues with steps to reproduce and other specific details (e.g. user’s environment) to QA via Jira, keep communication between first level support/users and QA till the issue is resolved and closed,

 - Content management activities by filling in internet shops with products during migration from the CMS Magento 1 to Magento 2,
 - Processing request from music providers in CRM for managing items (change status of music items on platform, manage music items in albums).
Position: Support Specialist, Junior
Category: Support
Experience: 3 years | English: upper

Processed 45+ financial transactions with extreme attention to detail on a daily basis;
Conducted remote opening of a new support departement abroad (In Germany, Berlin);
Written communication with 60+ clients and partners on a daily basis;
Examined 10+ recruiters in German on a weekly basis;
Helped in creating a new department and established a workflow for a support team;
Was on a diplomatic mission in China (Hainan)
Motion Design course
UI/UX course in process
For 3 years I am working in the consulting financial market company GCG Trust, which provides financial services all around the world. 
I began with a position in the first line of support team. As a dual speaker (German and English) I gave written and spoken support to international clients. 
In one and a half year I was promoted to the team lead. On this position I took participation in different meetings, provided daily summary’s and reposts to the top management, hired new people and fully onboarded them. Then I became a PSP Customer Success Manager.

My current tasks are:
- to conduct team meetings;
- to keep clear communication in the team;
- to negotiate with financial partners, managers and banks;
- to work with financial reports;
- to be in charge of chargebacks and complaints;
- to collaborate with payment systems;
- to create and translate of templates and texts for websites and advertisements;
- to check workflow and integration in different CRMs;
- to resolve risk issues with VIP clients.
I’m that type of person, who want give all my abilities and passion to achieve the greatest result with a joy. I’m an action-oriented person. I love to dive into the projects and just start getting it done right away. I’m not afraid to ask questions to get things right. I want to be sure in my abilities, in my tasks, requirements. I’m a team player, have no difficulties to connect with people for getting a best result and have a good grip of the essential facts. I want to be a part of the developing team in the sphere of my passionate interest - UI/UX design, motion design and video games development.
Position: Support specialist L2
Category: Support
Experience: 2 years | English: intermediate


I have worked as support engineer for 2 years. My duties included communication with customers via email or telephone (finding troubles and elimination them or creating repair requests), L2 switch configuration / troubleshooting,adding or removing switches to the network, monitoring network via Zabbix.
Day shifts only
Position: Support Specialist / Lead
Category: Support
Experience: 6 years | English: upper


An experienced and competent technical engineer specialist with 6 years` experience in a great variety of computer based environments. High responsibility, self-discipline, commitment, self-improvement. Have an ability to support reliability and quick decisions to technical issues.
Position: Support Specialist, or Technical Implementation Specialist, or Customer Success Manager
Category: Support
Experience: 11 years | English: fluent

Successfully deploying long going projects to Production and seeing them functioning according to customer's expectations.
I have 11 years experience working in IT first as Manual Tester, then for 7 years Product Implementation (Technical Support Specialist with some BA and QA responsibilities), now as a Technical Assistant doing all kinds of work from QA to customer communication and assisting with Sales. My responsibilities also include:

- Spoken communication with client, phone meetings, explaining functionality of the product by phone and using remote desktop/screen sharing applications.

- Configuring software in client's system and resolving issues during software validation and in Production. 

- Partial automation of software testing in UNIX Shell (ksh, bash, SQL).

- Writing manual test cases for new functionality or fixed bugs, testing hot fixes before delivering to client.

- Coordinating my working activities remotely with other team members, taking team leader responsibilities in case of team leader's vacation/sick leave.

- Teaching new team members about product and workflow, assisting them in their first steps in work.

- Constantly learning about software product's functionality, sharing my knowledge with teammates and other departments, maintaining the Knowledge Base.

- Supporting utilities written in Python - fixing bugs, adding new features.
Interesting project to get involved with and learn new things about.
Position: Support Specialist / Quality Control Specialist
Category: Support
Experience: 6 years | English: fluent

High CSAT Scores: Consistently achieved exceptional customer satisfaction scores.
Quality Control Excellence: Improved product/service quality significantly.
Rapid Response: Reduced customer support response times.
Customer Commendations: Received recognition for outstanding service.
Team Leadership: Successfully managed a 15 member support team.
Innovation: Introduced solutions enhancing customer experience.
Problem-solving: Recognized for resolving complex issues.
Mentorship: Mentored 15 new employees, facilitating rapid onboarding.
KPI Manager - NDA (gambling, igaming)
Managed key performance indicators (KPIs) across various departments.
Developed and implemented data-driven strategies to improve organizational performance.
Collaborated with teams to set and achieve performance targets.
Utilized analytics to identify trends and areas for improvement.

Quality Control Manager - Squro
Conducted rigorous quality checks for support and sales teams.
Provided actionable feedback for continuous service quality improvement.
Developed internal quality reports and analyzed data for management review.
Established standards and KPI requirements for teams.

Senior Cloud Specialist (Advanced Support) - Nextiva 
Assisted customers with phone system setup, technical support, and troubleshooting.
Configured unified communications features and resolved complex issues.
Delivered excellent customer service via email, chat, and phone.
Facilitated the onboarding and coaching of new employees.

Customer Support Representative - LLC Lucky Talky
Provided comprehensive assistance to English-speaking customers through various channels.
Managed customer orders and conducted email marketing campaigns.
Proficient in handling challenging customer interactions and complex requests.
Assumed leadership roles and completed additional tasks as assigned.
With a genuine passion for customer support, I've cultivated my skills through experiences with international companies, where I uncovered the rarity of exceptional service. My unwavering drive centers on the pursuit of excellence and continuous improvement. Crafting and elevating customer experiences is not just my work; it's my calling. I am now on a quest to connect with like-minded individuals who share this unwavering commitment. My ultimate goal is to become part of a team that places extraordinary service and relentless growth at its core. I firmly believe that a superior product must be complemented by exceptional customer support to attain genuine and lasting success.
Position: Support specialist/Sales manager
Category: Support
Experience: 2 years | English: fluent

Communication & Team work

I worked with a diverse range of people, so the ability to communicate well was one of the key points to my success.
As a teacher, I excelled in giving the material in a simple and interesting way, handled any objections well and instilled interest in my classes to new students.
Additionally, it was easy for me to turn any group of students in a great cohesive team.
As a HealthCare Advocate, I was making about 50+ calls a day, including communication with clinics' representatives, insurance advocates and patients.
Besides that, I was always happy to help any team member and never hesitated to ask for support if I needed.

Multitasking & Problem solving

Being a teacher gave me my first experience of multitasking.
I created lots of teaching materials and interactive games.
Kept the progress records of more than 100 students, including individual ones and groups of 4 to 20 people.
Faced the pandemic impact and was one of the first teachers who turned the working process to online format.
In a healthcare advocacy, the main aim of work was to solve as many patient problems as I could.
I handled about 10 patient requests a day, including urgent ones and very specific ones.

High learning ability

I never stop improving my language skills, so I turned it into my hobby. I listen to different podcasts to expand the scope of my interests.
I study psychology as it helps me to understand people.
I am always into news and most recent innovations.
HealthJoy, HealthCare Advocate 
Jul 2021 - present time
Processed member requests, including contacting the insurance for benefits, billing, and other questions. Located high-rated and cost-affordable doctors and health facilities.
Contacted the healthcare providers to discuss practice details, and set up appointments.
Assisted the patients with finding specific treatments.

ESL language school, Teacher 
Nov 2019 - Jun 2021
Prepared and conducted group and individual lessons. Worked on creating new teaching material and improving the existing one.

GEM language club, SMM-manager 
Mar 2020 - Sep 2020
Managed social networks of the organization.
Promoted the company through the creation and distribution of advertising.

EDUCATION
Alfred Nobel University (Dnipro, Ukraine)
Sep 2019 - present time
The fourth year of the Bachelor of Arts in Philology, Translator and Interpreter in English, Spanish, and German.
Position: Support specialist, Sales Manager
Category: Support
Experience: 3 years | English: intermediate


Customer support specialist

10.2021 - today (1 year 7 months)
TrackEnsure Inc., Mykolaiv (IT)

•	Providing technical support services to existing users of the company's product.
•	Consulting clients from the technical side (assistance with registration, "creating an account", assistance with navigating the product website and mobile application).
•	Solving conflict situations with clients that require increased attention
•	Communication within the team led, interaction with colleagues and company management.

Sales/Account manager.
03.2020 – 10.2021 (1 year 8 months)
TrackEnsure Inc., Mykolaiv (IT)

Responsibilities:
•	Conducting work with current and new customers of the company, product presentation.
•	Orientation of the client on the main functionality of the product, its prices and assistance in choosing the optimal package of services.
•	Resolution of conflict situations.
•	Solving a wide variety of work situations.
•	Workflow coordination between team members.
•	Establishing processes within the team.
•	Distribution of load and tasks.
•	Help and advice to new team members.
•	Training of interns. 

For 1.5 years of work in the company, I’m grown from the position of junior to the position of Team leader in the department.

Working with a team of 5 subordinates.

Also additionally performed the tasks of interaction and coordination of the work process of colleagues from other departments.
Position: Support specialist/Support Analyst
Category: Support
Experience: 2.5 years | English: intermediate

Successful configuration and release more than 50 mobile products in 6 countries.
Key Responsibilities:
• Investigation the issues, their root causes and participating on their fixing- SQL, SoapUI;
• Everyday usage of CRM system (MS CRM Dynamics, MS CRM 3.0)
• Support and configuration customers portfolio of products – SQL, Azure storage;
• Placing and manage products, make their enrichment on the website - Hybris back-office and product cockpit;
• Project documentation development (PDD; technical tasks, user and administration manual) – Confluence, Jira, Fixit;
• Working with monitoring and alerting systems - (PRTG, New Relic, App Insights);
• On-call support vast application pool of web & windows services (24/7 once a month), troubleshooting and administration – (SQL, IIS);
• Communication with various technical teams (CS, PM, Leads, Heads of...) – Fixit, Jira, MS Teams, MS Outlook, Skype for Business, slack etc.
I’m interested in the position of Middle/Junior Technical Support Engineer or other technical position where I can successfully effort experience based on my skills.
I see my role in IT sphere with a wide range of responsibility, the possibility of improving my professional soft and hard skills, for sure with a profit to both, as for the company as for my personal professional growth.
Position: Support spetialist
Category: Support
Experience: 1.5 years | English: upper


I have experience working on two projects at the same time, on both as technical support and community 
manager.
The work was with the Shopify platform, as well as in Discord, Telegram, Slack and several CRM systems. Also I was a customer/technical support at local ISP. 
I'm actively learning courses in different directions, I want to study as a programmer and a level designer and break into game dev. I'm a quick learner, open for new information and I love to develop something new
No sales, no calls.
Position: Support Supervisor\Representative
Category: Support
Experience: 1.5 years | English: upper


1.5 years of working as a Technical Support Representative for an Academic writing\STEM service, the same amount of time experience in Sales in the same field. 4-month experience in training newbies for the company, creating presentations for newbies to learn, and in real time helping them. Night shifts are possible and preferred. My experience involves both real-time chat communications and calls. A team player who is willing to cover someone's shift or take additional shifts.
Position: Support supervisor/team lead/l2 support agent
Category: Support
Experience: 4 years | English: fluent


July 2016 - July 2019 - CEX.IO  Compliance support supervisor 

October 2019 - January 2021 -Incident Manager (remote) at NDA

Looking for a remote job in customer support. Blockchain/cryptocurrency projects - preferred.
Position: Support, Support Management
Category: Support
Experience: 3 years | English: fluent

Ability to learn. In the first 6 months on my previous job, I achieved what many could not do in years. I had been top 1 in terms of KPI for six months straight at some point in 2019 (with ~20 people on the team).
--1 year Dispute Manager, Hexa LLC, Kyiv
Processed service complaints and refund requests from clients and contractors. Oversaw the work quality and discipline of contractors. Analyzed fraudulent activity and refund statistics and implemented prevention procedures. 
--1.5 years Customer Support Team Lead, Hexa LLC, Kyiv
Acted as shift lead – assessed the shift workload, distributed tasks, oversaw the work process and discipline. Assisted clients in complicated situations and processed incoming complaints. With the workload of over 800 customer contacts per shift, kept the average request processing time under 3 hours. Participated in onboarding and assessing new support agents.
--6 months Customer Support Representative, Hexa LLC, Kyiv
Assisted customers over messaging system, phone and chat. Processed orders in the internal CRM, oversaw the order process – incoming order – assigning an executive – quality check before delivery – assisting with necessary adjustments. Can process extreme workload – up to 250 customer contacts per shift.
Position: Support, sysadmin
Category: Sysadmin
Experience: 11 years | English: upper

Update voip , Workstations and servers windows family up to win 10, cloud migration, sms
- Administration of the corporate network (work in the domain of the region (Russia, Ukraine, the Baltic states,) DNS, DHCP, TCP / IP, VPN).
- Service of directories LDAP, SAMBA, Server, maintenance of servers Windows 2003 - 12 R2 (up to 400 PCs)
- ESX virtualization, cheaper hardware purchase, without losing performance, creating your own NAS storage
- IBM Domino, Lotus Notes, client-server, database administration
- MS Win95 / 98 / ME / NT / XP / Vista / Win7 / Win10, optimization and transition of directory services without losing user data when working in a domain, Mac OS (Apple), Linux family
- Control and monitoring of status, and execution of scripts on all PCs and servers in the network through ZABBIX
- Installation, configuration and deployment of software and updates via WSUS
- Deployment and centralized antivirus protection Norton, AVG through management servers
- Development of proposals to improve the efficiency of solving information security problems (leaving SMB1 in case of virus attacks by ransomware)
- Programming and configuration of mini PBX, installation of VoIP telephony (Sip Bria, MS Communicator) was implemented to save on international calls
- Working with DB: MS SQL, DB2
- 1C of all existing configurations
Position: support, sysadmin, qa
Category: Sysadmin
Experience: 11 years | English: pre


Setup and system administration Windows/Linux /MACOS operation systems.
Process a utomation , system integration
VPN services
Virtualization: VMWare, VirtualBox
Hardware and software architecture understandingData backup, re s tore and repair
Provide HelpDesk , Users Support
Support all Infrastructure of company
Testing applications
Position: Support team lead
Category: Project Manager
Experience: 2.5 years | English: upper

team Lead PM of support department (4 subordinates, monthly service base 30-50 projects)
increase in profit X4 (4 months)
organization and holding of the event for 4000+ persons (Art-zavod “Mehanika”, Kharkiv, Ukraine);
Cooperation with brands: Nestle, Grand Hayatt, Marriott, Honda, Jagermeister (Sula fest), Mukesh Ambani.
During my work, I am engaged in the development and support of CMS-based websites: Magento 1.9+ (2.3). Wordpress. As team Lead Support Department I control work 4 junior pm. At the end of 2021, our team showed an increase in profitability of 47%.
My main tasks can be attributed to:
- planning and organization (short-term and long-term collaborations)
- task management
- budgeting (minimization of net expenses)
- price control and other factors.
Today I prefer conducting foreign projects. First of all, I’m interested in the food companies. I think that classic “support” has its shelf life in the eyes of PM (the option of such cooperation is not the main one, but can be discussed separately)
Position: Support team lead
Category: Lead
Experience: 4 years | English: upper

Salesforce administration, people management, stress resistance, ability to take decisions. My experience helped me to learn that if you do not support clients and people you are working with, there will be no customers to support as well as people.
I have started as support team member and grew up to team lead/support team manager. Now I’m running 3 separate teams that I built from scratch and that is running international support of 3 products. I have knowledge and understanding of processes, how to manage people, recruit people. I also finished courses or project manager that helped me a lot to improve my management and some soft skills. I am looking for similar position or part tome project management position.
I have 4+ years of management experience.
I’m open for new challenges and would love to try myself as  a project manager in some outsource company with interesting projects. Or to create and run support division. Open for offers of Operations officer
Position: Support team lead
Category: Support
Experience: 2.5 years | English: upper

Creating, conducting surveys and analyzing survey data and obtaining essential information about new and existing program and product strategy; development of a motivation system.
SUP Lead Support: 
creating the technical support department, writing documentation, developing the work strategy, working on several projects at the same time, recruiting.
Researcher Team Lead: 
planning, coordination and execution of assigned research projects (simultaneous work on two projects); organization of work with the project to create the largest casino and gaming site; organization of work with a financial project to create the largest EMI site; search and hiring of employees; creation of working documentation; creation of a working strategy; preparing agenda for meetings. 
IT Support Engineer. Support Shift Lead:
diagnose and troubleshoot issues, including account setup and network configuration; management assistance; research and identify solutions to software and hardware issues; provide clear and complete documentation and notes on all service inquiries.
Website Administrator:
layout; creating the new website on the schoolchampion.in.ua platform; designing of interface; filling the site content.
Position: Support Team lead
Category: Support
Experience: 4 years | English: upper


* Team lead position >1 year
* Over 3 years of experience in the support industry
* Management of a team (11-30 people)
* Organisation of team work
* Communication with customer
* Maintenance of working documentation
* Work with Jira
* Work with Asana
* Mentoring for newcomers
* Monitoring and improving KPI to manage team efficiency
* Daily reports regarding the work process and KPI
* Keeping management informed of the status of results, progress, KPI, problems, plans, and meetings, as well as involving management at key times
* Participation in educational and demonstration presentations, meetings, and webinars.
* Active communication with other departments to solve customer technical problems.
Position: Support Team Lead
Category: Lead
Experience: 11 years | English: upper

have a lot of experience on multitasking and critical issues solving
Act as level 3 support engineer
Works with complicated case which required wide knowledge and understanding of the product 
Communicate with development team 
Act as team leader:
- participate in Escalation/Knowledge sharing calls
- assign cases to engineers
- leading daily team meeting
- provide consultation to team members
- make sure team members has required level of technical and troubleshooting skills
- act as a trainer in order to bring new engineers to L3 level
- actively search for trainings in new areas to bring myself and team ability to support new products with new technologies
new areas for developing the skills
good compensation
communication in English