lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: upper

Studied for 5 years in a European country, worked there, met a bunch of interesting people, learned a new language.
I spent 5 years in Slovakia. While I lived there I worked as system administrator at the hotel/restaurant. 
During my work at Hlavna100 (restaurant in Kosice) as a system administrator my main job responsibilities
were diagnostics, maintaining and configuration of Wi-Fi and LAN network connections; Consulting users in IT Support issues; Resolving emergency requests; Installation and configuration of a video surveillance system; Installation and configuration of Hi-Fi sound system; Telephony system maintenance (based on Asterisk); Printer setup and maintenance; Cash system maintenance;  Maintenance of Linux and Windows servers; Support for the operability of internal IT infrastructure;  Installation and configuration of access control system. At the same time I was working as a Technical Support Teamleader for a small telecom company working with IPRN numbers, where my job responsibilities were creation and training of the team; Scheduling shifts; Assessing the quality of agents' work; Solving cases that cannot be solved by an agent; Development and updating of the knowledge base. After my returning to Ukraine I started working as a Sales manager with Czech and Slovak languages. It didn't last long and in this job I mostly answered calls and emails and worked with CRM. Immediately after leaving the previous company, I started working in Luxoft as a MUFG Bank Technical Support Engineer, where my responsibilities were answering user calls, cases and emails; Identify the root cause of any issue, 
conducting first level of troubleshooting; Direct incident resolution using the knowledge base; Work closely with other IT Support teams to ensure timely incident resolution; Route issues to responsible teams for resolution; Communicate to users to set their expectations and ensure CSAT is met; Completing full cycle of an account set up and maintenance 
for all customers.
I really would like to work in a team of young and ambitious people doing some interesting and important things. I for sure will not work in a company that isn't interested in personal and professional growth of employees.
Position: Technical Support Engineer
Category: Sysadmin
Experience: 0 years | English: pre


I’ve got no hands-on experience in the IT field but I’ve got a great desire to grow and develop in this direction. My aim is to improve my skills while I’m doing what I like, so I like to work with people who have enough knowledge and experience to help me reach my best. I promise to be helpful in your team and complete tasks quickly and efficiently because I am self motivated and learn quickly.
Position: Technical Support Engineer
Category: Support
Experience: 6 years | English: fluent

Researched and developed a transport communication system for my current employer that improved the communication gap by 30%. 
Saved company’s cost up to $2000 by reassembling roughly 20 systems by utilizing scrap inventory.
I've managed IT infrastructures with staff sizes ranging from 20 to 500 individuals. I can manage existing projects as well as work independently on tasks. I work with Windows, Mac, and Linux systems. Also knowledgeable about cloud systems like Microsoft Office 365 and AWS.
I'm excited to join an organization where I can apply my 6 years of professional experience providing technical solutions to clients. I'm also looking for a position where I can advance professionally by performing a wide range of tasks.
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: fluent


I worked for over a year in a UK based E-commerce company in Technical Support team (1, 2 line). My duties included solving problems for customers, finding and reporting bugs, writing help guides and documentation for the product, cooperating with an international team of developers, designers, and managers. 
Tools: JIRA, Intercom, Kibana, Sentry, console.

Currently I work as a 2nd line Technical Support Engineer.
I am open to any kind of work that will help me to learn and grow as a specialst. Nothing is easy and I am ready to put hard work.
Position: Technical Support Engineer
Category: Sysadmin
Experience: 4 years | English: intermediate


I worked in 4 different companies with IT background as System Administrator or Customer Support. Usually it was the same position, which meant supporting customers who have problems with their hosting, vps, dedicated servers or domains.
My work experience is about 4.5 years.
General skills: Linux, Apache\nginx, DNS, Windows
Position: Technical Support Engineer
Category: Support
Experience: 3 years | English: fluent

• Trained and mentored new technical support engineers, leading to a 50% reduction in onboarding time.
• Streamlined the maintenance of customer databases, resulting in a 15% increase in accuracy.
• Assisted in the development of new software, and network troubleshooting processes.
Job description:
Designed and maintained integrated requirement traceability matrices to verify development performance consistency across teams and projects.
Provide technical assistance to customers and partners diagnosing and resolving complex Software, Web, and networking issues while maintaining customer satisfaction.
Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
Reduced client's websites downtime by as much as 78% by improving error-handling processes
Boosted team efficiency by 10% by providing direction for business applications that are in development.
Attend and troubleshoot clients' issues via phone calls, emails, detailed documentation, and remote access to client systems.
-A challenging and engaging environment that encourages me to learn new skills and develop my knowledge.

-Opportunities to collaborate with other engineers and departments to tackle complex technical issues.

-A chance to work with cutting-edge technologies, and an opportunity to stay up-to-date with the latest trends in the industry.

-A comfortable and supportive work environment that allows me to focus on the tasks at hand, and to be adequately compensated for my efforts.

What I do not want to do in the new job:

-Repetitive tasks that do not challenge me or further my career development.

-A job that does not offer opportunities to collaborate with others or to learn new skills.

-A job that is too stressful and requires long working hours without proper compensation.

-A job that requires me to work with outdated technologies or outdated processes.
Position: Technical Support Engineer
Category: Support
Experience: 2.5 years | English: fluent

Combined 2 and a half years of customer service experience across two companies.
About 1 year of experience in FinTech industry (mainly ForEx).
July 2019 to October 2020 - Customer Support Representative (SSL department + SSLs.com project) at Namecheap Inc.

I was doing L1/2 support for the customers that purchased an SSL certificate or products related to it and were looking to correctly make use of them. Besides that, some introduction and explanation was provided to the clients only looking to make a purchase.

November 2020 to present day - Software Integration / Support Engineer at Quod Financial

L3 support plus light project management. Duties would include troubleshooting issues clients had across multiple C++/Java applications running on a Linux (CentOS) server, at times, database management which were ran using OracleDB or PostgreSQL. Other than that, there was integration work aimed at analysing client requirements and bringing them to life by issuing tasks to the development/QA team and overseeing the process down to manual deployment of said features into the client environment.
I have the following wants from a potential place of employment:
- career growth opportunities (namely, project management and related)
- having ability to choose between visiting an office and tuning in remotely (remote only is fine as well)
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: intermediate


L2 Technical Support Engineer, Polytech Software(Sportcaller project)
Provided outstanding technical support to clients.
• Testing API methods using Postman
• Check server load in Zabbix
• Working with large amounts of data in the database(bulk updates, deletions)
• Log analysis and reporting to the DevOps team in case of problems.
• Confluence documentation support
• Solving Jira tickets according to the SLA
Position: Technical Support Engineer
Category: Support
Experience: 5 years | English: fluent

• Communication with users and providing technical support;
• Manual and Web App testing;
• Processing of large amounts of data;
• Familiar with bug tracking system Jira and tools like HelpDesk, Zendesk. 
• Troubleshooting FTP Publishing connections
• Worked with website builders
• Advanced knowledge of DNS, HTTP Protocol, TCP/IP
L2 Technical Support Engineer/TechOps Engineer 05.2022 - 07.2023

• Submitting bugs to devs using JIRA
• Work with logs, API
• Troubleshoot different issues using Android Studio
• Create internal/external support documentation
• Working with QA and Dev teams
• Involved in deployment/hot fixes and releases
• Creating Confluence-knowledge base/WIKI

L1/L2 Technical Support Engineer 01.2019 - 05.2022

- became a product expert in a POS application for IOS and website builder.
- working with crypto projects by supporting crypto wallets.
- working in shifts (24/7 support service);
- providing remote sessions upon request;

Utilized and familiar with:

Jira, Confluence, HelpDesk, GitHub, Git, Trello, Notion, Jenkins, Kobiton.
- No night shifts
- No calls
Position: Technical Support Engineer
Category: Support
Experience: 4 years | English: intermediate


(L3)
     Role and Responsibilities 
    → Provide support to customers via ticketing system and phone.
    → Support customers remotely via zoom meetings.
    → Manage and monitor customer AWS cloud appliances.
    → Manage internal IT tickets via the ticketing system.
    → Identifying potential problems and notifying the relevant stakeholders promptly.


     The courses I have already completed on Udemy 
    → Linux Administration Bootcamp: Go from Beginner to Advanced.
    → Linux Security and Hardening, The Practical Security Guide.
    → Ultimate Ethical Boot Camp - Beginner to Pro  (L3)  Role and Responsibilities  → Provide support to customers via ticketing system and phone. → Support customers remotely via zoom meetings. → Manage and monitor customer AWS cloud appliances. → Manage internal IT tickets via the ticketing system. → Identifying potential problems and notifying the relevant stakeholders promptly.  The courses I have already completed on Udemy  → Linux Administration Bootcamp: Go from Beginner to Advanced. → Linux Security and Hardening, The Practical Security Guide. → Ultimate Ethical Boot Camp - Beginner to Pro
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: upper

Strong team player with ambitions to improve personally and professionally. Highly motivated to work hard for the best outcome. In the Support position gained enough technical and soft skills such as troubleshooting, multytasking, hardworking, team management,  communication and leadership skills. Hardworking, driven and focused on accurately and effectively managing team and daily tasks. Gained great experience in Customer service, remote connection, troubleshooting. Always ready to work under pressure
Monitored requests, needs review, cross-sells, Reminder tasks, CSATs, Utilization Rate per shift, reports in Sales Force ( team's and department's) prove it zone task, made changes on Confluence, worked with department's schedule, extra shifts. Applied strong leadership talents and problem- solving skills to maintain team efficiency and organized workflows to meet any daily demand. Provided high-quality technical support service via phone, email, chat, remote connection.Troubleshooted  different software and hardware issues at customer's devices. Created cases and requests in SalesForce according to the problem. Configured hardware, devices and software to set up work stations for customers. Explained technical information in clear terms to non-technical individuals to  promote better understanding.
Ready to work from office or remotely. Interested with flexible schedule (m/d/e/n) without or minimum night shifts. Ready for hardworking with new team and projects.
Position: Technical Support Engineer
Category: Support
Experience: 4 years | English: upper


- Over 4 years of professional experience
- Experience in resolving customer issues, analysis, investigation and troubleshooting
- Well familiar with ticketing systems and helpdesks, customer/system support process
- Good knowledge of relational databases and SQL
- Able to learn fast
- Experience with Linux systems and kubernetes 
- Procedural programming skills with Python, Bash and C#

On the current project I have the position of L3 Technical Support Engineer. I'm responsible for deep investigations of the problems with supported system, deployment of new releases and implementing of change requests. This job improved my ability to quickly response on major issues which occur with live customer environment to handle the problem and ensure the solution or escalate for further investigation. Some vital problems required the cooperation with numerous departments and involvement into collective investigation to find a root cause of an issue and its resolution. 


On the previous project I had been working as a customer support agent. Communication with customers (calls and chats) and providing them with technical support were my general responsibilities. Technical support in my case means solving different types of issues related to computers, phones, tablets, different gadgets, network troubleshooting, etc. Support was provided remotely, so I have experience with remote control applications. I have much experience with Windows operating systems and can easily deal with macOS and Linux systems. Have good communication skills and worked with English native speakers.
Position: Technical Support Engineer
Category: Support
Experience: 6 years | English: intermediate

Certificate of completion Front-End Development, Beetroot Academy

Certificate of completion  Responsive web design courses, freeCodeCamp
PocketBank
Technical Support Engineer
Apr 2023 - Present

HivePress
Technical Support Engineer
Dec 2022 - Present

Approach X
HTML Developer
May 2021 - Jul 2021

Inqud
Technical Support Engineer
- Interaction with the product;
- Product Systems Monitoring;
- Bug reports;
- Sorting and initial registration of issues in the JIRA ticket system;
- Writing instructions for managing systems;
- Setting up privileges in the client management system;
- Receiving information from clients;
- Providing customers with instructions on how to use the company products;
- Helping clients solve problems accessing our systems and websites;
- Updating and using relevant knowledge;
- Collecting as much information as possible about the problem, trying to solve it on your own, or transferring it to developers / DevOps / system administrators.
Feb 2021 - Present

ESports Tech Limited
HTML Developer
Nov 2020 - Jan 2021

Idea Bank (Getin Holding S.A. group)
Specialist of the technical support department with business clients
Jan 2018 – Jan 2021
• ensure positive client experience through high-quality service and communication, thereby attaining client retention;
• handle client service or support-related incoming requests;
• respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation, and follow-up;
• research and resolve each client interaction to their utmost satisfaction;
• resolve incidents and fulfill requests through Tier 1 support;
• determine and record inbound requests and ensure customer issues bear proper notation.

Customer Services Specialist
Jan 2017 – Dec 2017
• quality communication and customer service to ensure a positive experience;
• resolve incoming requests from customers;
• provide requests for support to various departments if the issue is not within your competence.
Only remote work, without night shifts.
Part-time, startup, or project work.
 
Self-motivated Support Engineer with a middle level of experience working on multiple projects. Passionate and hardworking with a penchant for meeting deadlines. Interested in a role with a company promoting best practices and offering diverse customer projects.
Position: Technical Support Engineer
Category: Support
Experience: 5 years | English: fluent


Profitero
Technical Support Engineer 
May 2022 - Now
 Research, diagnose, troubleshoot and identify solutions to resolve issues or escalate to the appropriate internal teams
 Documentation of processes in the form of knowledge base tech notes and articles

Alfa Bank Kazakhstan
Product Owner 
January 2022–April 2022
 Facilitating daily standups, sprint planning, meeting with stakeholders;
 Documentation of requirements, internal processes of team

Norsec Delta Projects LLP (Tengizchevroil - oil&gas company)
Application Support Engineer 
March 2020–December 2021
 Participated in development of application for Competency Development Group:
- app is for enabling assessment of production procedures’ criticality, including preparation of documentations and
procedures;
- communication with stakeholders to gather requirements;
- documentation of requirements in form of epics/user stories in Product backlog;
- development of app in low-code platform MS PowerApps

 Sent to decommission 2 applications after reviewing their business purpose
 Performed alternative analysis of 5 potential stakeholders which included conversation with representative, conducting
and facilitating sessions and analysis of their offers
 Presented potential solutions to internal stakeholders
Position: Technical Support Engineer
Category: Support
Experience: 1.5 years | English: upper

- Investigating requests from different departments of eHealth.
- Able to write (SELECT, INSERT, UPDATE, JOIN) database queries using Microsoft SQL Server, PostgreSQL.
- API Testing using Postman (GET, POST, PUT).
- Diagnose system problems, define and co-ordinate the implementation of solutions with other development and support teams.
- Able to compare, correct, merge JSON files.
- Analyzing bugs, reporting them for bug tracking system eHealth.
- Providing prompt input to requests for information from internal and external clients.
- Able to write (relatively simple) database scripts for editing information.
- Taking part of current on assigned client product releases in Confluence (Wiki).
- Experienced in monitoring using Grafana.
- Proficient in finding in database necessary information of clients.
- Able to do test cases within the program.
Providing support for more then 3 products of medical information system, using databases, API requests, using tools like Postman, Microsoft SQL Server, PostgreSQL. Knowledge of resolving correction of information and data import issues; know how to read, edit a JSON. Understanding of Internet and web technologies. Experience working with logs, proficiency with Chrome developer tools. Working closely with IT team members to investigate and solving technical issues to provide customer experience overview. Experience in working with Atlassian products (Confluence, JIRA, Confluence, Trello), YouTrack and so on.
Position: Technical Support Engineer
Category: Support
Experience: 9 years | English: upper

Wrote at least several shell scripts that helps to automate a huge process of manual work and prevents from human errors therefore improves the total number of solved tasks overall.
- First one is basically a configuration tool which saves ~2 man-hours per run. Plus its continuous development for compliance with every new release.
- Second one is basically DB data optimization/restoration tool which saves ~1 man-hour per run. However, mostly its main goal is to exclude human factor because doing mistakes here leads to business loss.
- Providing tier 1/2/3 level of support of company's product via ticketing system, IM and phone;
- System/server provisioning based on Linux, FreeBSD and further setup, optimization, upgrades, migrations, system/data recovering;
- Remote system health monitoring;
- Conference calls with existing customers and potential prospects;
- Startup programs for new customers and online trainings;
- Deployment of Lab environments for development/tests;
- Automation of complicated procedures jobs needed for support;
- Writing internal and external documentation;
- Involved into QA and Development work (rarely).
I expect that job is well paid with a possibility to grow not only through the rank, but also to broaden my horizons in terms of knowledge.
Prefer to work in the office as a part of the team. Remote is also acceptable.
Mainly interested in software support:
- Tier 2 technical support: helping customers by answering questions, troubleshooting issues, dealing with challenging and complicated tasks.
- Tier 3: always open to any other kind of tasks assigned in addition.
Position: Technical Support Engineer
Category: Support
Experience: 1.5 years | English: upper


- Responding to client support queries.
- Providing support by phone, skype and e-mail.
- Issue registration in the task tracking system (Redmine).
- Rapid response and localization of faults in the area of   competence, escalation of complex tasks to the second line of support.
- Informing clients about the expected timing and progress of work on requests.
- Incident investigation.
- Adding frequently asked questions and issues to knowledge base.
- Analysis of logs of interaction with banks, payment systems and third-party services.
- Interaction with development teams and managers.
- System user roles administartion and management.
- Management and administration of the internal entities of the system (transactions, projects) both in the test and production environment.
- Formation and sending of reports provided by the system.
- Formulation of requirements for reports to the development team.
- Contribution to the development of the service delivery cycle and service levels.
Position: Technical Support Engineer
Category: Support
Experience: 2 years | English: upper


Responsibilities:
* Technical support (L1-L2 level) of users in the ticket system (Jira: SD), e-mail, messagers, etc.;
* Search and elimination of platform issues;
* Prompt restoration of customer services in case of errors or failures, informing about events and the status of their solution;
* Consulting users about work and interaction with the platform;
* Investigation of the incidents/tickets related to the operation of the platform (read read and investigate errors in logs;
* Search and selection of a complex of solutions to incidents/situations;
* Traffic monitoring of the platform (Grafana), reporting and elimination of critical incidents;
* Execution of procedures in the database (PostgreSQL, MSSql, MongoDB): Select and insert data by parameters;
* API (Postman, Swagger, Charles)