lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical Support Engineer/Customer Success Manager/Team Lead/Technical Support Agent
Category: Support
Experience: 6 years | English: fluent

I can: 
- Build a team from scratch and lead it; 
- Mentor, guide and monitor work of a high amount of support and customer service agents; 
- Organize trainings to improve technical skills of the department; - Assist in employee recruitment, performance evaluation, promotion and retention activities; 
- Define customer support strategy and formulate customer support department needs in staff and resources; 
- Ensure that all employees follow department policies and procedures; 
- Plan customer support activities and monitor the progress of the strategy execution; 
- Coordinate with the heads of departments regarding support activities; 
- Provide exceptional technical support and customer service to customers and colleagues and handle escalations; 
- Analyze department related issues and provide immediate resolutions; 
- Ensure service level meet or exceed customers expectations; 
- Define internal SLAs, set goals, metrics and statistics for tracking Support KPIs; 
- Write documentation, create guides/articles, expand internal knowledge base; 
- Implement integrations, API functions, CRM ticket automation, etc; 
- Deal with VoIP, PBX, SMS carriers and providers, troubleshoot business-class network equipment, configure firewalls, QoS. 
- Train users in existing or new functionality in order to maximize their system's potential and usability; 
- Communicate with new and existing customers, understand their needs and perform technical adjustments according to their requirements; 
- Significantly reduce tickets, chats and call flow by operating and managing the process.
I’m a result-oriented adaptive team player with excellent verbal and written communication skills, strong organizational, time management and problem-solving abilities. I have 6 years of experience in Support/Customer Service/Artificial Intelligence/Marketing related fields in TOP rated US companies in senior positions like Technical Support Engineer, Tech Lead, Head of Department, Senior Routing Manager.
Ready for a new challenge.
Position: Technical Support Engineer, Customer Support
Category: Support
Experience: 2 years | English: upper


October 2020 - now
Technical Support Engineer
Creating templates using JSON and Lua Script for correct work of neural network. Communicating and doing urgent complicated tasks from our customers.
The network recognizes and digitalizes documents, mainly invoices and bank statements, helping people with accounting.

Knowledge of JS, PostgreSQL, MySQL, non-commercial experience with HTML/CSS.

Ready to do a test task.
Position: Technical Support Engineer / Customer Support Engineer
Category: Support
Experience: 7 years | English: fluent


I've got 6+ years of general experience including Technical support/  Customer support and Human Resources.
Currently, I've determined to develop myself as a technical engineer and have already acquired basic skills in:
- Java
- Linux
- Git

- Proficient level of English. Can easily communicate with any English native speaker. 
Might also consider Customer Support, depending on the project / product and its specifics
evening, night & weekend shifts are preferred
Position: Technical Support Engineer/Customer Support Team Lead
Category: Support
Experience: 4 years | English: upper


Experience:
1. Support and control of IT complexes in supermarket outlets: setup of hardware, LAN, accounting software and  databases.
Database administration (1C & SQL). 
2. Advanced technical support of automated video production for sports events, both hardware and software. 
Building tools for collecting and analyzing metrics from recording devices. Analysis of recorded events at scale (Success rate, identification of bugs and their priority, possible short and long term solutions).
Position: Technical Support Engineer/Customer Support Team Lead
Category: Support
Experience: 4 years | English: upper

VOIP - customer support
Closed more than 1000 tickets from customers during the year with an average customer rating of 4.8

Data analytics - technical support engineer
Closed more than 500 tickets including critical cases involving upper management
Providing second-line customer support service in the field of IP telephony. Use for this various tools such as providing consulting during the calls, monitoring of Linux servers, use of API and Kibana. Solve problems after a call at night from the first support line.
- Collaborating with a team to find the best solution in a particular case
- Creating demo stands and presenting them to customers
- Analysis of computer networks for reasons of call quality
- Working with JIRA as a customer portal
I am looking forward to new challenges, gaining new skills and providing effective work
Position: Technical Support Engineer / DevOps
Category: DevOps
Experience: 8 years | English: upper


Unihost.com — Technical Team Lead
august 2018 - october 2019

Unihost.com — Technical Support Engineer (2nd line)
december 2017 - july 2018

ISP EXPRESS, Ltd — Technical Support Engineer
august 2011 - december 2017

Ukrtelecom — Technical Support Engineer
july 2010 - november 2010
Skilled tech support engineer with the team management experience, I am looking for tech support, team lead or DevOps position to join a friendly team of professionals and to work on interesting projects.
Position: Technical Support Engineer, DevOps
Category: DevOps
Experience: 2.5 years | English: intermediate


CORE QUALIFICATIONS:

RHEL/Centos/CloudLinux/Ubuntu Administration, Apache, MySQL administration skills, Networking, VirtualBox/VMWare, OpenVZ/Virtuozzo, Session Initiated Protocol(SIP), Troubleshooting, Experience in Technical Support 24/7, Experience in AWS(EC2).

RESPONSIBILITIES:
Responsible for the successful resolution of a variety of issues that the customers report.
Work with ticketing system (Best Practical, Kayako, JIRA).
Responsible for modifying the existing programs with improvement.
Resolve questions and problems from the customers.
Reproducing the software bugs and escalating them to the Development team.
Conducting business correspondence in English
Working close to the rest of the company
I want to work with interesting projects, to be a part of professional friendly team in international company with possibility to learn new and grow professionally.
Position: Technical Support Engineer, DevOps
Category: Support
Experience: 3 years | English: fluent

I'm Microsoft Certified Trainer and also AWS Community Builder.

I have increased customer's satisfaction, Meet individual and team's OKR/KPI by 90%.
•	Responsible for the customer support experience with Microsoft
•	Provide first-level technical support and preliminary investigation to customer issues
•	and service requests.
•	Resolve customer’s issue via telephone, Chat, email or a remote session. Manage and track customers' issues.
•	Diagnose and provide root cause analysis to customer issues.
•	Own, troubleshoot and solve customer technical issues, using collaboration,
•	troubleshooting best practices and transparency within and across teams
•	Identify cases that require escalation technically.
•	Create and maintain incident management requests to the product group/engineering
•	group.
•	Interfaces directly with customers at different stages of the problem resolution
•	process including understanding customer issues, communicating action plans
•	for resolution and conveying resolution.
To work in a in a company that does not discriminate my colour, background  and also have a friendly culture and team spirit that will enable me to put in my best.
Position: Technical Support Engineer, Infrastructure Engineer, System Engineer
Category: Support
Experience: 6 years | English: upper


Sombra
Project Description:
Solution designed to simplify and streamline the casual labour market by creating a service that made meaningful connections between companies looking for flexible labour, and individuals looking for flexible work.
Customer: Private persons
Involvement Duration: less than 6 months
Project Role: Node.js Backend Engineer
Responsibilities: New features implementation and bug fixing.
Project Team Size: 3-5 team members
Tools & Technologies: Node.js, Typescript, Express, Knex.js, REST API, Microservice architecture, PostrgreSQL, Docker, GCP, Slack

Skelia Ukraine
Project Description:
Integrated cash management solution which reduces operational costs for financial institutions by optimizing its cash supply chains. Seamlessly connects a bank’s cash management department with the front office, accounting department as well as external partners like CIT companies, servicing companies and National Banks.
Customer: Private persons
Involvement Duration: more than 12 months
Project Role: Deployment and Configuration Engineer
Responsibilities:
Preparatory works for software installation for new customers.
Support, maintenance and consulting for existing customers.
Maintenance and support of current internal infrastructure used for development and testing purposes. Software testing.
Research actions for software improvement.
Project Team Size: 3-5 team members
Tools & Technologies: Jira, SharePoint, XML, HTML/Javascript, ASP .NET, IIS, T-SQL, SaaS, Azure, AD

N-iX, LLC
Project Description:
Number of short and long term projects related to Enterprise Content Management implementation/installation/maintenance for medium/large companies based on OpenText ECM solutions.
Customer: Private persons
Involvement Duration: more than 24 months
Project Role: Technical OpenText Consultant
Responsibilities:
Collect and analyze project requirements.
Installation and support of ECM solutions based on OpenText ECM Suite.
Implementation and support of BPM solutions based on OT Process Platform.
Content Server functionality customization.
Analysis and upgrade of existing ECM environment.
Existing ECM environment audit and analysis.
Project Team Size: 5-10 team members
Tools & Technologies: OT Content Suite, OT Archive Center, OT Process Suite, XML, XPATH, HTML/CSS/Javascript, Apache Web Server, Tomcat, IIS, VM cloud service
Interesting project(s), good salary, friendly team, good work-live balance(I'm married and have 3 kids)
Position: Technical Support Engineer/Junior DevOps
Category: DevOps
Experience: 1 years | English: upper


Skills:
- Experience working with OS: Linux system administration and troubleshooting (Debian)/ CentOS
- Understanding of network topologies and common network protocols and services (TCP/IP, SMTP, DHCP, SSH)
- Knowledge of Python (for systems operations purposes)
- MySQL admin and general query skills
- Knowledge of Version Control Systems: Git, SVN
- Intermediate level of written and verbal English communication skills
- Ability to analyze and resolve infrastructure resources and application deployment issues

Soft Skills:
- Professional commitment to high quality, and a passion for learning new skills
- Detail-oriented with the ability to rapidly learn new concepts and technologies

Additional knowledge:
- Docker, Jenkins, Jira
- Knowledge of AWS: EC2, VPC, ELB, RDS, S3, CloudFront, IAM

Work experience:

July 2017 - present:
Technical Support Engineer
B2B project (remote)

Company yourmarketing.com.ua 
April 2017 – July 2017
junior WordPress-developer


Profile courses:

LinuxAcademy courses (2020) :
- Linux Networking and Troubleshooting

AWS Cloud Associate Architecture Certification 
2019

PHP Academy: PHP-developer   
December  2016 – May 2017

GoIt: Frontend online course
March - July 2016
Position: Technical Support Engineer, Junior Product Manager
Category: Product Manager
Experience: 4 years | English: fluent

Apart from making our customers happy and providing the best service possible, I took on several pet projects. As one of them, I conducted interviews with my team with the goal of improving our internal tools, which was then followed by the ideation session and building of the prototype.
Later, I did the project planning work for our new internal tools development. I am also taking part in building our tools as a PM and a developer.
I contributed to the open-source Onfleet library with my work on the PHP Onfleet API wrapper and the blog post on how to use it.
I have over 10 years of experience in IT, working as a software engineer and later as a technical support engineer. During this time, I have helped companies build their products, websites, and integrations, providing excellent customer experiences. Additionally, I have pursued various pet projects and taken several classes in product management.

Now, I am eager to transition into product management. With my solid technical background, I am excited to approach product development from a different perspective and contribute my skills to building innovative products.
Position: Technical Support Engineer L1, L2
Category: Support
Experience: 7 years | English: fluent


2018 – 2022:
Technical Support Engineer at Software MacKiev:
• I help Family Tree Maker, TreeVault Cloud Services, FTM 
Connect, and the Print Shop users with their technical issues 
(live chat, screensharing, LADesk CRM); our software spans 
a range of operating systems: Windows, macOS, iOS, 
Android.
• for a few weeks in autumn 2019, I took on duties of a 
technical writer and wrote/edited about a dozen of support 
articles about FTM 2019 on our website. At that time, I had to 
cooperate with our QA department.
• I’ve done some additional QA-related tasks at the request of 
my managers. One of them was to test different beta versions 
of our software.

2016 – 2018:
Dispute Resolution Specialist at UvoTeam, an EdTech company:
• handled clients’ complaints;
• served as an arbiter between customers and contractors;
• communicated directly with payments systems, such as 
PayPal, Skrill, Gate2Shop;
• maintained high retention of clients.

2015 – 2016:
Support Team member at UvoTeam:
• provided assistance to English speaking customers (by 
phone, chat, emails);
• monitored orders;
• performed marketing tasks (sold services, promoted new 
features, processed feedback etc.);
• performed additional customer support tasks initiated by 
management
Position: technical support engineer L2
Category: Sysadmin
Experience: 1.5 years | English: intermediate


I have work experience in the field of telephony and network technologies of system administration, skills in setting up Zabix, worked with databases, regular use of Linux, basic setup of Mikrotik. Started career in technical support. I started my career in technical support and currently work at CallWay Ukraine.
Position: Technical Support Engineer (L2)
Category: Support
Experience: 2.5 years | English: upper


- Linux administration
- Windows administration 
- Domains, DNS administration, hosting integration, SSL certificates 
- Git, Jira, Confluence 
- Monitoring tools (Zabbix, Grafana, Prometheus)
- CI/CD
- Docker
- Apache/Nginx
- API
- PHP 
- HTML/CSS/JS
- MySQL
Looking for the part-time jobs, interesting projects with flexible hours
Position: Technical Support Engineer L2
Category: DevOps
Experience: 1 years | English: upper


I have been working as a Shift engineer of network support at PJSC Datagroup.
I have good knowlage in network basics and i have working  experience with network equipment, Linux operation systems ( debian), MySQL, bash scripting, Ansible, Docker, 
AWS, Zabbix and Grafana, vmware esxi.

CCNA Routing and Switching: Introduction to Networks 
CISCO IT Essentials: PC Hardware and Software
CISCO Cybersecurity Essentials
CISCO CCNA Cybersecurity Operations
Position: Technical Support Engineer L2
Category: Support
Experience: 3 years | English: upper


IT professional with comprehensive data, network an ITIL experience in computer systems. Familiar and adept in working with IT systems, networks and help desk support. 
Used to work as L2 IT Support Engineer on-place in USA, thus solid experience dealing with native English-speakers. 
My responsibilities include technical and users support in variety of about 40 software systems, network, VMs, data centers, PowerShell scripting etc; systems health and satellite link monitoring; governing permissions and access policies for users, implementation and configuration of corporate grade software.
Good analytical and technical troubleshooting skills.
MS Azure certified, Cisco certified. Technical English C1. 
Quick learner, team player, curious :) Interesting in DevOps.
Feel free to contact  :) Thanks!
Position: Technical Support Engineer L2
Category: Support
Experience: 7 years | English: upper

•	Communication with users and technical support;
•	Manual and Web App testing;
•	Processing of large amounts of data;
•	Work with tracking system Jira;
•       Kubernetes;
•       Docker;
•       Git;
•	HTML5, CSS3;
•	Basic knowledge of MySQL;
•	Basic knowledge of scripting languages JavaScript and Python;
•	Work with REST API (Postman app);
•	SCRUM / AGILE methodologies;
•	Creating and managing README and Swagger documentation;
•	Creating and managing inner Confluence documentation;
•	Work with Sendgrid and Mailchimp;
•	Work with Adobe PS, Illustrator applications;
•	Basic knowledge of Microsoft Excel; 
•	CMS: Wordpress, Joomla, Drupal, OpenCart, NetHunt.
NewAge Solutions
L2 Technical Support Engineer
2020 - Now

EPOM Ad Server
Technical Support Engineer
2018 – 2020

NovoPlay
Technical support engineer
2015-2016

HBM Virtual World Co. Ltd
Technical support engineer
2014-2015
Participation in large projects that I can be proud of.
Getting experience in communicating with more experienced specialists in this field.
Position: Technical support engineer L2/Junior DevOps
Category: Support
Experience: 2 years | English: intermediate


Have 2 years experience. I've been working in the fintech field in a product company for the last year. The main tasks are supporting request Level 2, troubleshooting, system monitoring, mentoring support team L1, communication with teams (QA, BE, FE, DevOps etc.)
Used tools:
- Jira, Hurma, Confluence, Trello, Slack
- Bitbucket, Jenkins
- Cloudflare, Swagger, Postman, Python Scripts, Kibana
- DataGrip, IntelliJ IDEA
- Linux, Windows
Position: Technical support engineer L2-L3
Category: Support
Experience: 5 years | English: upper


Technical Skills

Skill Category  	Skill List

Technologies       HP service management, GSM NW 
                            structure, Signaling in GSM networks, MTP, 
                            ISUP/SIP, SCCP protocol stack, Voice 
                            call/SMS, TCP/IP, REST API, Jira, Confluence, 
                            Blockchain.

OS	                Windows, Linux

Other            	Extensive experience with monitoring and 
                    ticketing systems.
                   	Knowledge of Network KPIs
                   	Experience with signaling protocol monitoring 
                   tools, protocol analyzers & trace analysis.
Summary
Overall, 4,5 years of work experience in the technical support area.
Analyzing complicated data to identify relevant information.
Efficient troubleshooting and critical thinking in high-stress situations.
I don't want to work night shifts.
Position: Technical support engineer L2/L3
Category: Support
Experience: 5 years | English: upper

Knowledge and skills:
Application/SaaS/Open-source software support knowledge;
Docker, MongoDB, Linux, Bash, etc.
Basic knowledge of Kubernetes, Nginx, Git AWS,Azure
knowledge of Linux/macOS/Win  software issues troubleshooting;
Management and leading skills
Knowledge of tools and instruments:
JIRA, Confluence, SalesForce, ClickUp, Stripe 
English – upper-intermediate (B2);
Japanese – intermediate;
Ukrainian – mother tongue;
Genesis DevOps School
 DevOps engineer student internship
 Jun.  2022 - Aug. 2022 (3 months)
 Within this course I had been learning the following topics:
Docker
AWS/how to use AWS services;
CI/CD
Git/Github
Kubernetes/basic knowledge of how to work with containers and Kubernetes;
Monitoring, log management

 DevOps (Azure) Camp - ELEKS University
 DevOps engineer student internship
 Nov. 2021 - Jan. 2022  (3 months),
 Within this course I had been learning the following topics:
DevOps concepts explanation;
Linux administration;
Azure and cloud concepts;
CM (configuration management), CI, CD toolset according to modern practice;

 By the end of the Camp, I gained practical skills in working with Azure,
 Jenkins, Linux, Docker, and Kubernetes.
 Also, I have learned:
how to use Azure services;
how to create an infrastructure for software solutions;
basic knowledge of how to work with containers and Kubernetes;
basic knowledge of how to create and configure CI / CD processes.

*Current position:*
 L2 Technical Support Analyst at Rocket.Chat (current position)
   Jan. 2021 – Present (2 years and 4 months) 
 My current role mainly requires:
Providing L1/L2/L3 Technical support for companies using Rocket.chat as a Self-hosted server solution or our SaaS Cloud platform;
Held onboarding sessions of Enterprise customers and Partners when it was needed and made sure that they were satisfied with the service;
Dealt with B2B customers and partners via emails, chats, and assist them on video meetings;
Providing support during deployment process on Linux server
Remote troubleshooting via SSH connection or by ticket/phone communication, Analyzed logs;
Lead Issue Tracking on Github and reported by tickets;
Investigated issues reported by enterprise customers and partners;
Took care of escalations and screen-sharing sessions to gather more info about the reported case;
Reported bugs to the QA and Development teams and monitored them until their full resolution;
Escalated feature requests and enhancements to the product management teams;
Review and writing of support documentation;
Worked on improving customer service processes inside the Support team;
Was a mentor for teammates;

 Technical support Team Lead at Clario Tech
Mar. 2020 – Jan. 2021 (10 months )
Leading and mentoring the Technical Support Team consisting of 8 high professional technical support agents in software and hardware troubleshooting of Windows/Mac/Android/iOS
Шукаю роботу у вечірні час або part-time в часових рамках з 16/17:00 до 2:00 максимум 
- Не нічні зміни
- Не чати і не call-center
Position: Technical Support Engineer - L2-L3
Category: Support
Experience: 2.5 years | English: fluent


I am a Technical Support Engineer with robust experience:

- B2B and B2C support via tickets in Zendesk (managed multiple queues and product verticals using) (call\chat\email), 
- Web Application monitoring, T2-T3 tickets resolution and Root Cause Analysis 
- Documentational follow-up, communication and tracking of known issues
- Account Management and Business Analysis (both CS and customer care)
- Collaboration with Development, QA and BA teams on supporting clients’ solutions

Utilized and familiar with:

Jira, Monday, GitHub, Confluence, Zendesk, Airtable,  Miro, Technical Specification Writing