lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support manager
Category: Support
Experience: 0 years | English: pre


I worked as a warehouse manager when the war broke out, the company moved to another city, due to family circumstances I was forced to stay in my hometown. Fulfilled all the requirements for inventory and control of the issuance of inventory. Now I am looking for a job remotely, because. I don't want to condemn restrictions on work
I expect a job with the prospect of growth in the future, I expect a friendly team of like-minded people
Position: Support manager
Category: Support
Experience: 0 years | English: intermediate

Self-motivated and detail-oriented Computer Science student who wants to start an IT career.
I worked in the service sector for a total of two years, so I have experience with multitasking, client communication, and teamwork. My goal is to gain experience and improve my skills.
Position: Support manager
Category: Support
Experience: 0 years | English: upper

Я действительно быстро учусь новому, при творческом образовании имею аналитический склад ума ( самый высокий балл по высшей математике и сопротивлению материалов:))) Так же окончила курсы по 3dsMax и Web design. Но так и не применила свои навыки.
I would like to start my career in IT-area through the customer supporting service. I have no experience in this field, but I have a great desire to learn new and self developing.
I understand that the IT sector is the most popular and in demand nowadays. I also take into account possible competition and am not afraid of the challenges that await me on the path to the development and growth of my skills. I hope to have a job in customer support service, dream to become an experienced specialist in my field, to have the opportunity for career growth, continuous development.
Position: Support manager
Category: Support
Experience: 0.5 years | English: intermediate

2023
Certificate of Work with Webflow
On this course I consolidated my knowledge and created lending page about glamping on Webflow platform. I used HTML&CSS, Figma, Webflow.
Layout designer, UDDU, Nov. 2022 - Mar. 2023
Main task:
- translate the design provided in Figma into a functional website using the Webflow platform
Responsibilities:
- design analysis and setting time limits
- use knowledge of HTML&CSS, static/dynamic pages and also understand CMS
- communication with both my mentor and the project team
- add a domain, implement adaptation for different devices, add favicon, webclip and others setups
I don`t have any specific requirements, however, night shits or variable schedule are not for me.
Position: Support manager
Category: Support
Experience: 0 years | English: pre

-Soft skills: communication, multitasking, organizational skills, high level of empathy,stress resistance and adaptability.
-Documentation skills
-Solid knowledge of different payment types
-Experience with Posman, Bitrix24, Jira, Zoho CRM
-Professional knowledge of Excel, Power Point, Google Drive Tools
-Understanding of web technologies: HTTP/HTTPS, Chrome DevTools, SQL
-Strong understanding of SDLC/STLC
Looking for entry level position as a
Software Quality Engineer or Support Manager.
I have 5 years of experience in management positions. I have high communication skills that allow me to effectively interact with colleagues and clients of the company. I have practical experience in software testing, which I received at QALight school courses.
Position: Support manager
Category: Support
Experience: 1.5 years | English: intermediate


Mindy teams, Kyiv
2019-2020
Customer support representative
I worked in a logistics company as a customer support manager. I provided consultations online and in outcoming/incoming calls

Data group, Kyiv
2021-2022
Customer support representative
I have experience in customer support in the banking sector. Providing consultations over the phone. Solving cases related to finances

Person VUE, Kyiv
2023
Verifier, document specialist
My duties consisted of assisting in the verification of clients. And translation of medical documentation
From cooperation, I expect solving problems and ensuring a positive user experience. Effective interaction with other departments. Willingness to work in conditions of change and learn new tools, as well as increase loyalty and positive impact on the company's reputation.
Position: Support manager
Category: Support
Experience: 5 years | English: intermediate


My communication skills are well developed, which I acquired while working in large companies. In total, I have about 5 years of experience in sales (B2B, B2C), and also have some experience working in customer service. During digital transformation in one of the companies, I was involved in integrating the CRM system, IP telephony and developing business processes directly with the CEO.

I am actively interested in the IT industry and technologies, have been using GNU/Linux as my main operating system for like 6 years, and even had experience in self-hosting services for personal use (FreshRSS, RSS-Bridge, FTP (Apache), Searx, Nextcloud, Radicale, Syncthing). I am also big fan of productivity and PKM: GTD, BASB, Zettelkasten, Pomodoro.

My main advantage is my quick learning ability and adaptability. So I always quickly find and apply all the necessary information to solve arising tasks at hand.
Position: Support manager
Category: Support
Experience: 1 years | English: upper

1. I completed a course "High Stakes Leadership: Leading in Times of Crises" authorized by University of Michigan. The course was lead by Mike Barger, who was the senior leader at JetBlue and was responsible for all the flight both in and out. 
2. In Sofftstudio I was hired as a direct-manager and in 3 month i was promoted to the senior manager, having more responsibilities and obligations. 
3. In the company, where I’m currently working, I created a new successful program for online course and it was approved by the team and presented to our clients.
My whole working history mainly contains experience of working with clients. The first company i worked in was Sofftstudio, it is a Ukrainian furniture manufacture with showrooms in Kyiv and Kharkiv. While working there I’ve learned how to communicate with clients and solve different problems, because my main duties were to control every step of the order, to communicate with manufacture, suppliers, delivery and client to get everything on time and this job required a high level of responsibility and good problem-solving qualities.

Second job that i applied to was a position of shop assistant in Ukrainian shop UA Made. This job gave me skills to communicate with clients offline and quickly react on their requests.

Next I worked as a personal assistant of a lawyer. My main responsibilities were to work with documents, translate them from English to Ukrainian and visa versa, communicate with notaries, control the schedule of a lawyer and also fulfilled his other personal requests.

My current place of work is another Ukrainian company, called Visual 360, that is connected to design and 3d visualisation. There I’m working as a manager and my responsibilities are communicating with clients in chat, solving their problems and connecting them with departments that would help them, testing new programs and notifying about bugs.
Position: Support manager
Category: Support
Experience: 0 years | English: fluent

Nothing IT-related. Running a small business currently. Had a couple months working as a tech-support back in my university days.
No experience in IT field, but I’m looking forward to start though. Primarily customer support oriented jobs. Client-oriented field to utilise my english skills. Ready to work both alone or in a team.
Position: Support manager
Category: HR
Experience: 0.5 years | English: upper


Project Manager Intuix LLC ( remote)-March 2021- July 2021 Project work for a limited time. Supervising the relocation of hosting. Organization of the first meeting to identify possible problems during the move, risk analysis, identification of the main and secondary tasks, their distribution by the date of the move. This is followed by regular meetings to close completed tasks, form future tasks and work with complex tasks. Daily chat to resolve business issues. Coordination of the days of moving and the closure of the old location. Closing the project.
Account Manager at Marketing Services Agency Adsapience April 2019 - July 2021 Account Management: development of creative concepts for brand promotion; preparation of project budgets; communication with the client; coordination of projects at all stages; fast solution of tasks of varying complexity; preparation of reporting documentation. Project personnel management: coordination of a team of more than 10+ people; training and quality control of middle managers. Project management: Different events quality: BTL, B2B, B2C; partner integrations. Attracting sponsors and partners to the project. Human resource management at all stages of the project: production, logistics, artists and stage, designers, developers, promoters, cleaning staff, technicians and others. 5 сlients - global corporations: Ukrainian telecommunications company providing communication services; multinational technology company that specializes in Internet-related services and products; American tobacco company; Brewing Corporation; International company for the production of bottled mineral water;
 
This summer I completed the IT course, chose the specialty PM in IT (Betroot Academy) because I had experience in working with projects, I completed the course successfully.I continue to study every day, the project area is large and very interesting, I understood this well. Work has always been an important part of my life.
To practice and improve my knowledge as a Project Manager or Junior Recruiter. To be a part of interesting project. To keep develop new skills. Be a part of the team.
Position: Support manager
Category: Other
Experience: 0 years | English: intermediate

I was an elder at the university for 4 years, I know how to find a common language with people and compromises, in parallel with my studies I worked in the field of technical water supply, where I had the opportunity to manage people. I have experience in electrical wiring and plumbing.
Senior assistant                                                    
Automatic irrigation ( 2018 – 2021 )
Design and installation of automatic irrigation systems
installation, diagnostics and repair of water pumps
Management of working team
Position: Support manager
Category: Support
Experience: 2 years | English: upper

More than 95% happy customers :) Stress resistant, reliable, attentive to details, can find a common language with any customer.
Supporting users, reporting bugs, onboarding new clients, creating the knowledge base, FAQs. Investigating and resolving issues in online and desktop systems. Working offline and online via chat and emails.
No sales. No phone calling (have got no quiet space for it). No night and evening shifts
Position: Support manager
Category: Support
Experience: 1 years | English: upper


Support manager with 1+ years of experience general in IT. Proficient with communication with clients, assistance in various
areas such as technical and non-technical. Also, I had previous experience in the field of development, I understand the
development of web applications. I have technical experience, I understand
such technologies as: HTML/CSS, JS, TS, React+Redux, NextJs, GraphQl and
other. English B1+ Ukrainian Native
Position: Support manager
Category: Support
Experience: 0 years | English: pre

receiving bonuses .
worked as a sales agent in a forex company from 2013-2014 we used the CRM system and negotiated with customers, worked in the office .  I know fundamental and technical analysis. as well as several working trading strategies for forex
need remote work
Position: Support manager
Category: Support
Experience: 0.5 years | English: intermediate

Very quickly mastered working tools at the previous job.
Work well and efficiently with the team.
Worked for 7 months as a personal VIP manager in gambling sphere, would like to continue moving in this direction or look for new opportunities for self-development.
Familiar with softswiss software functionality. Ready to learn something new.
Position: Support manager
Category: Support
Experience: 1 years | English: intermediate


Work with user requests (incoming calls, e-mails, online chat, skype)
The analysis of the received appeals, revealing of problems, search of possible variants of decisions.
Maintenance of the user from the moment of treatment until the moment of resolving his question.
Interaction with partners and other divisions of the company with the purpose of resolving the issue of the user.
Analysis of the dynamics of incoming payments to achieve the best technical shortcomings in the operation of the system.
Processing and execution of payments, financial monitoring of transactions.
Position: Support Manager
Category: Support
Experience: 5 years | English: upper


1. CRM system development using React, JS;
2. 5 years of experience in technical support in Polish (C1) and English (B2);
3. 3 years of experience as support team lead
Position: Support Manager
Category: Support
Experience: 2.5 years | English: fluent


2017 - Worked as an English teacher at Black and White English center (Dnipro)
2018 - Worked as a customer support agent at Call Tech
2018 – 2019 Worked as a customer support agent at Aurora Technology
2019 - Worked as customer support at Smart Provide
2020 – 2022 – Worked support Team lead at ZLOIDEI
Position: Support Manager
Category: Support
Experience: 0.5 years | English: upper

Acquired skills:
- Polite and effective communication with the clients of the company in three languages (oral and written);
- Working in a multitasking mode;
- Cooperate friendly and supportive in a teamwork.
- Mastered excellent MS Office skills.
Contact center operator
UIA AIRLINE, ZAPORIZHZHIA | JUN 2019 - AUG 2019
Responsibilities:
- Receiving calls from UIA airline customers;
- Conducting consultations regarding the flight, information about the airline, luggage;
- Assistance in booking, changing and returning air tickets;
- Filling out the CRM form.

English tutor
2019 - MAY 2021
- Interned at a school as an English teacher;
- Teaching children through authentic textbooks/videos/developmental games;
- Helping with school homework;
- Increasing their level of English.
Position: Support Manager
Category: Support
Experience: 1 years | English: upper


Currently I`m working as Customer Support in the IT company. Main task is to support customers via live chats and sometimes via phone calls. Resolving user issues, creating tickets in Jira, close relationship with the financial department and the risk department.
Also working with VIP clients. Tier 1-2.
Position: Support Manager
Category: Support
Experience: 0 years | English: upper

I co-founded and managed a tattoo studio, which survived through pandemic and ceased to operate only after full scale russian invasion.
During the spring/summer of 2022 I volunteered in Efimov Charity Foundation, raising funds and collecting humanitarian aid (mostly medicine and military equipment) and bringing it to our armed forces and to civilians in hot spots.

For 3 years I was a co-founder and owner of Phase Tattoo Studio, managed its work, made statements and communicated with the team and customers.

For nearly 7 years I worked in food service as a bartender and chef bartender, so I have a lot of experience in customer care and great stress resistance.

I want to work with people, help to solve their problems and believe I have all there's needed to do it.
I am ready to learn quickly and expect decent salary, but will stay out of dating services and gambling industry.
Position: Support Manager
Category: Support
Experience: 2 years | English: intermediate

Work with crypto.
For the last two years, I worked in the technical support of a cryptocurrency exchange. 

My main responsibilities are:
- Responsible for ensuring great customer experience (channels - online chat, ticket system, mail).
- Resolve the user's problem as quickly as possible (for example, the user cannot log in to the site or withdraw/enter cryptocurrency to the site). 
- Provide users with the organization’s service and product information.

Working with such software as:
- Zendesk, Planfix
- Gmail, Excel, Google Docs
- Company’s Admin system
- Slack, Zoom
- Sumsub

There is an understanding of b2b, b2c, SMe processes, knowledge in the field of cryptocurrencies, rewriting, copywriting. 

For more than two years I have been administering a telegram channel about technologies, new gadgets, trends in the IT field.
Position: Support Manager
Category: Support
Experience: 5 years | English: fluent

- Invented a new workflow for outbound line managers;
- Created new 4 types of templates for outbound lines which was approved and used by new outgoing managers;
- Became a mentor for new outgoing operators;
- Invented a new system of rewarding current customers thereby increasing retention by the end of 4th quarter of 2020 by 12%;
- According to the result 3rd and 4th quarter became the best employee of customer returning, thereby decrease Churn rate;
- Described the product and created documentations that helped all the employees to navigate;
- Created a knowledge base and onboarding system for newbies from 0. Trained new employees and helped to successfully pass the probation period;
- Created a whole new QA system for support managers in my team;
HealthJoy
June 2018 - July 2019
- processing the members' requests (tickets)
- providing information and technical support to the company’s clients;
- timely processing of requests from clients, prioritization of applications
- determination and tracking of ways to solve the problem at the request of the client
- outbound activity for current customers in order to monitor their satisfaction
- working with metrics Churn rate, ARPU, LT, LTV
- making plans for improving KPI

Customer Support Representative - iGaming project
July 2019 - April 2021
- processing incoming and outgoing line
- communication with users via chat, email and calls
- settlements of conflict situations 
- working with Jira and Confluence

Risk manager «Maxpay» 
May 2021 - February 2022
Functional responsibilities:
- verifying customer’s files;
- evaluating negative news related to clients;
- working with the incoming flow of KYC documents and perform KYC analysis;
- identifying suspicious activity for further review;
- declining suspected fraud at the point of origination;
- acting according to the company’s anti-fraud rules as well as help to develop new ones;
- controlling general fraud and chargeback levels;
- processing complaints, disputes, arbitration and compliance cases;
- working with payments & invoices;
- working with CRM systems.

Senior support manager - "MiResource"
Since February 2022
Functional responsibilities:
- responding to customer queries in a timely and accurate way, via phone, email or chat;
- creating documentation and customer support materials such as playbooks, videos and FAQs articles;
- making root-cause analysis, creating incident reports with test cases for bug fixes;
- acting as a liaison between the IT department and business (vendors, internal users, external customers);
Not interested in night shifts.
Position: Support Manager
Category: Support
Experience: 6 years | English: upper

Was promoted to the Team Lead's position after a year of working and built a strong and independent team of professionals.
Showed myself as a high-skilled specialist by keeping clients happy with the results of their requests and reaching all the goals and KPIs set.
Highly motivated and goal-oriented manager with over 5 years of experience in supporting customers and managing teams in IT industry. As a Technical Support Agent, I have developed a strong skill set in customer service, investigation and troubleshooting issues, and communication. As a Support Manager, I have led and mentored teams to meet and exceed performance metrics and goals, resulting in increased customer satisfaction and retention rates.
Looking for a remote position without night shifts. Will be happy to join a technical-oriented company to provide excellent customer service to its clients.

I love working in new projects with young perspective teams of professionals. Worked both in start-ups and enterprise companies. Prefer young companies for a friendly atmosphere and easier communication.
Position: Support Manager
Category: Support
Experience: 1 years | English: intermediate


I am a fast-moving person, which is always in search of new knowledge, 
experience, and skills. I am committed to learning and self-development so 
that I can consistently achieve better results. I’m looking for a Team, where 
we can communicate in equal terms in an ideal atmosphere. Having 
teamwork, an opportunity to ask questions and to bring value to each other 
is what I am expecting to see in a friendly and progressive team. Being 
useful for a Company and a Team - is what inspires me
No cold calls
Position: Support Manager
Category: Support
Experience: 0 years | English: intermediate

Earned the "Employee of the Month" award at a clothing store.
I have a lot of experience working with customers, I also worked with customers in a clothing store. A result-oriented and self-motivated worker. I know how to adequately talk with clients and convey information correctly
Position: Support Manager
Category: Support
Experience: 3 years | English: intermediate

In my last job, I regulated the work of the support team, made manuals on the work of the support department
I have been working as a support manager for more than 3 years, I can solve tasks of different types of complexity and know all the subtleties of communication with customers. I like to help people with their questions and tasks. 

have experience in the field of gambling, concierge service employee and personal assistant.

Customer service, customer support, Comunication skills, English, Ability to multi-task, ability to learn quickly, Ability to work in a team, Microsoft Office, CRM, JIRA, Team work, Team leading, respobility, troubleshooting.
I would like to find a job related to customer support, also, at the moment only interested in online jobs with the possibility of career development
Position: Support Manager
Category: Support
Experience: 6 years | English: fluent

Improved the Trustpilot rating of the company from 2.0 to 4.6!
I have been working in the Customer Support field for more than 6 years and I still do enjoy what I am doing. I started as a level 1 supporter (receiving incoming and making outgoing calls, communicating in chats and emails) and became a manager of a 6-member support team. I have experience hiring and teaching newcomers, setting goals and monitoring their success, providing feedback and helping improve the results.
I am not interested in gambling and casino.
Position: Support Manager
Category: Support
Experience: 3 years | English: fluent


I have more than 3 years experience in Customer Support and more than 2 years working in Product Support and Data Management. I consider myself a flexible, responsible person, who is attentive to detail and always eager to learn new things. I have good analytical and critical thinking and a background in Mathematics.
Position: Support Manager
Category: Support
Experience: 9 years | English: upper


I'm a people person. Last 9 years I worked in logistic's and custom's clearence spheres. Working with customers for years helped to build confidence and taught the importance of connection between business processes and customers loyalty and satisfying. 

I'm really adaptable and stress resistant. In my last job I have faced a number of difficult situations but I always was able to deal with it by assessing the situation, determining the possible different approaches and deciding on the most effective one. I had to remain unemotional and objective and focused on a solution.