lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support representative
Category: Support
Experience: 7 years | English: upper


While working as a customer support representative I had to provide technical and informational assistance The English speaking traffic. The main task was to identify customer's problems with a software and gave them step by step support in written, verbal or remote form by connecting to their computers via internet.
Later on I changed this position to a billing representative. My main function was to help clients with a various questions such as canceling subscriptions, managing licenses, issuing a refunds or finding another compromises.

I have strong troubleshooting and communicative skills. Good in usage of Salesforce and Jira.
I’d like to avoid night shifts and sales.
Position: Support Representative
Category: Support
Experience: 1.5 years | English: fluent

Studied in Rijksuniversiteit Groningen, NL 09/2013 – 07/2014 
Faculty of Arts
The Erasmus Mundus Student Exchange Program
1.Customer Support Agent  Favor IT  11/2016 – 06/2018 
 Handling incoming calls, online chats, and tickets 
 Providing accurate, reliable, and complete information on the products and services  
 Processing customer complaints, providing appropriate solutions and alternatives within the established deadlines  
 Transferring cases to the appropriate departments

2.Junior Account Manager  TapMedia 09/2018 – 12/2018 
  Negotiating, communicating, and developing positive relationships with the existing company’s partner base as well as managing cooperation with new contacts 
 Monitoring traffic on CPA/CPI offers and reporting on each active client 
 Tracking of timely payment 

3.Editor, Proofreader  Freelance 12/2018 – until now 
 Ensuring compliance with order requirements  
 Editing and proofreading articles and academic papers 
 Improving the quality of writing by correcting mistakes of any kind: spelling, grammar, stylistics, content etc. 
 Making sure papers are formatted according to a certain style (APA, MLA etc.)
Position: Support Representative
Category: Support
Experience: 1.5 years | English: upper


-Advanced troubleshooting/resolution
-Root cause analysis
-Handling emails/calls with complex issues
-Tasks management and prioritizing
-Training candidates
-Team calls and meetings
-Working with the SaaS system
-Excellent knowledge of the system
-Replying to customers' complaints or requests via chat, email, calls
-Troubleshoot issues on the spot
-Further investigation of the issues, involving -operators and the dev team
-Creating and editing reports (Excel)
-Work in night shifts
-Developed and maintained strong, long-lasting customer relationships;
-Lead customer product implementation projects and conducted training;
-Monitored performance, forecasting, expenditures and service quality for my accounts;
-Cooperation with technical departments regarding current service quality and new service implementation;
-Serviced accounts on regular basis to propose new products or services and maximize revenue;
-Work with out/inbound leads from different channels (Email, live chat, WhatsApp and calls);
- Building comprehensive partnerships with leads/partners at various levels;
- Online demonstration of the product (Google Meet, Zoom, Skype);
- Preparation and Creating of Contracts and Agreements for the client (Eversign).
Position: Support Representative
Category: Support
Experience: 3 years | English: fluent


Monitored delivery operations, closing 100+ Intercom tickets by customers, merchants and couriers per day. Maintained customer satisfaction above 90% and first response time under 30 sec.
Improved my communication and conflict resolution skills. Maintained Key Performance Indicators, trained 12 newcomers on different positions in Support and retrained 7 teammates.
Position: Support representative, personal assistant, translator
Category: Other
Experience: 1 years | English: upper


Hello! My name is Anastasiia, Im 22 years old. I graduated from Taras Shevchenko National University of Kyiv (faculty of Spanish philology and translation). Worked during 1 year as English tutor for children and during 1 year as Spanish customer support representative. Im looking forward for new opportunities!
Position: Support Representative/Team lead
Category: Support
Experience: 3 years | English: fluent

Zendesk / JIRA 
Slack
HTML / CSS
Salesforce
UpWork
Full Stack JavaScript Developer

Responsibilities:

Developing front end / back end website architecture
Designing user interactions on web pages
Ensuring responsiveness of applications

signNow (airSlate/PDFfiller)
Technical Support Engineer

Responsibilities:

-Responding to customer queries in a timely and accurate way, via phone, emails, and chats;
-Providing support in the form of procedural documentation;
-Troubleshooting mobile-app issues;
-Properly escalate unresolved issues to appropriate internal teams (AR / Sales / Legal / R&D);
Looking for a company with:
• Product mindset;
• Complex tasks;
• Opportunities for professional growth;
• Democratic culture.
Position: Support / Risk&Fraud Management / Quality Control Manager / Moderator
Category: Support
Experience: 8 years | English: fluent

Over a year at BlaBlaCar, was able to help identify fraudulent users before the community is harmed.

 For a year and a half at Yandex, a Yandex.Taxi product, I became a team lead for 9 employees.  The first representative of the quality department of Yandex.Taxi in Odesa and Ukraine.  
As the project was developing, I initiated the rules for product quality control.

Volunteering is an important part of my life. Let me tell you something about that :)
Large-scale experience of volunteering in international organizations in the EU, Switzerland and Ukraine.
Certified trainer within the Association of Guides (Girl Scouts) of Ukraine. 
Worked on the development of trainings that were dedicated to leadership for girls and young ladies in Ukraine.  
Experience in various positions in girl-scouting.

I like helping to solve social problems!
Worked Europe in projects such as a soup kitchen, night shelter, workcamps with teens, ecocommunities, English teaching for teens etc.  

Like travelings. A female solo traveler, workawayer and a couchsurfer:)

Thank you!
- content moderation, user support: BlaBlaCar - 1 year, twirpx - 6 years
  - a leading position of the team of assessors for quality control of the Yandex.Taxi product
  - search for the solutions in improving the product, developing of the quality control criteria 
- partnership development;
  - control of KPI of employees;
  - training skills and facilitation;
  - English (B2), French (A2), Russian (native speaker), Ukrainian (native speaker);
  - work with databases and regulatory framework;
  - a well-delivered speech;
  - a product improvement following user’s feedback;
  - decent, efficient and very friendly employee :)

  Thank you for your attention!

  Have a nice day!
Interested in positions related to any content or clients’ work: writing/editing content, customer support, fraud and risk management (a quality control), moderation.
Have relevant experience. 

I have got a degree in sociology and experience in social work :)
I am a people person!

With pleasure, I will be glad to share the gained experience and learn from the new one.

Thank you.
Position: Support, sales
Category: Support
Experience: 4 years | English: upper


I have experience in sales department, customer support and dispatcher/operations duties in couple of USA-related companies. My overall working experience is about 4 years. I am looking for English-based position to obtain new skills and knowledge and expand my abilities. Looking for a long-term cooperation
Position: Support/Sales Lead
Category: Sales
Experience: 6 years | English: upper

1. I have skills in sales and support work. Well know both of the sides.
2. As manager I have been working since the end of 2016. Before I was an agent in the Sales dept.
3. I have about 5 years of Lead experience: organizing teams, aims, workflow etc. I had 120 employees under
my responsibility (support agents, team leads, tech coaches).
4. Mentoring (learned from courses in Clario) team leads and agents on how to increase their performance.
5. I have skills in crisis management as well.
6. Implemented 3 projects:
a. New IoT service (product) brought around $7k a month (with no hiring additional people to carry
it).
b. Set up a new way of transfers which brought around $250-350k in Q for the company.
c. Developed a new point in check up to change the old one due to laws. Main point was to handle
the same rate of revenue which was successfully done.
7. Participated and created workflow for several tests like: SaaS (software as a support), low price model,
B2B (created workflow for support agents due to service that was provided from our partner).
8. I was a mentor in the “ Develop division” project for those who wanted to start a career in management.
9. Also I’ve been working with software developers and provided them all needed info to clear what steps
we need to take to make our product better.
I've been working as manager for 4.5 years. I have skills in building proceses in Sales or Support mostly in B2C.

My courses: 
HTML, CSS, JS.
PM (udemi).
Looking for Head of Sale or Head of Support roles or can start career in PM as I have finished some courses
Position: Support & Sales Representative, project & sales manager, SEO
Category: Support
Experience: 4 years | English: fluent


I am an open-minded and creative person addicted to IT technologies. Due to good knowledge of English, I found myself in IT sphere and got a pretty good experience working in this field as a Customer Support Representative, Sales Reppresentative, Project Manager and SEO specialist. 

Currently, I would like to grow in Customer Success direction. My recent responsibilities were: 

- Provide technical support and world-class customer service via chat;
- Attract potential customers by answering product and service questions;
- Offer company's service and persuade potential customers to purchase it;
- Handle and resolve customer complaints;
- B2C and SaaS sales
- Identify and assess customers' needs to achieve satisfaction;
- Provide accurate, valid and complete information by using the right methods/tools;
- Follow communication procedures, guidelines and policies.
- opportunities for professional growth 
 - interesting projects 
 - 5/2 schedule, no night shifts
Position: Support, seeker, QA.
Category: Other
Experience: 5 years | English: upper

Set product line with 2 KUKA and 2 KAWASAKI robotic arms.
2 years CNC programmer on factory as mechanical engineer.
1.5 years DB monitoring and sendind tickets as support.
1 year as manual QA.

Looking for support night shifts or work on free schedule on any kind of project from home.

Fast & smart boy, meme-lord, weeb.
Dont like and dont have skills to sell stuff.
Position: Support/ seller
Category: Support
Experience: 2.5 years | English: upper


Was a seller at Zeoalliance and Software Support. Got the promotion very fast and was a teamleader. Prepared agents and supporters to increase the revenue.
Position: Support Sepcialist
Category: Support
Experience: 6 years | English: upper


More than 6 years of experience on customer support positions in a different areas: Air Ticketing and various IT Companies.
Experienced in providing various type of support over the phone, chats and tickets.
Position: Support Spanish
Category: Support
Experience: 9 years | English: intermediate


Departament of Culture, Ivano-Frankivsk, 2007-2016, work with documents and events in the city, also with appeal of citizens. 
Freelance translator (Spanish), 2006 - actually, work with people (registration, apostille) and varied documents (medical, judicial).
Position: support specialist
Category: Support
Experience: 3 years | English: upper

Flexible, very quick learner, communicative, ready to start something new,I can find a common language with people
2020-2023 IT company "Ciklum" over 3 years of expirience  in the support industry
worked as a team leader since 2022 
• organisation of team work
•communication with customer, maintenance of working documentation, work with Jira, mentoring for newcomers, monitoring and improving KPI  to manage team efficiency, daily reports regarding the work process and KPI
• active communication with other departments to solve customer technical problems.

2018-2019 IT company "Devabit" Data entry specialist
• Entering information into the computer;
• Verification of entered data and correction of errors;
• Calculations and analysis of results
- don’t take night shifts
- no phone calls (only chats or tickets)
Position: support specialist
Category: Support
Experience: 3 years | English: intermediate


I have been working in support for a long time. I’m very passionate and I like to help my colleagues and my customers.

More about me:
3 years experience in technical support. 2 of them in international delivery company "Glovo". for 1 year I was a first call assistant (or coach) for new members of our team.
Also, successfully completed an internship as a Team Leader.
Position: support specialist
Category: Support
Experience: 2.5 years | English: fluent


More than 2 years of experience in support. Proven customer support specialist with the abilities to quickly adapt to new environments and abilities to work under complex situations
Position: Support specialist
Category: Support
Experience: 2 years | English: upper

IELTS - 6.5
Software testing course at Infopulse univer
1 year as Support L1/L2 at Ajax systems
1 year as Support L3 at AllstarsIT
Position: Support specialist
Category: Support
Experience: 1.5 years | English: upper

I took a short course in html, css, and data analytics, and I'm still deepening my knowledge.
April’ 2021 – January 2022
Deputy Head of the Procurement Department 
"EPICENTR" 
• Negotiating with suppliers.
• Communication with the central office.
• Statistics and data analytics.
• Internal documentation.
• Processing of online orders.
• Monitoring the performance of their duties.
• Ordering goods for the section.
• Control and scheduling of employees.

Customer Support Specialist “GG.BET”
1) April’ 2022 -  June 2022
(Trainee)
2) June 2022 – April 2023
(Junior specialist)
3) April 2023 – now.
(Middle specialist)


• Jira
• Analytics
• Cooperation with all company departments
• Strong understanding of work features
• Users consultations on  using the project
Position: Support specialist
Category: Support
Experience: 1.5 years | English: upper


BROKER
Landstar
16.11.2022 to 02.03.23
Monthly volume of cargo from 130 to 234.
45 companies began working with Landstar thanks to me.
Worked with diverse cargoes high value cargoes (rarities from the Titanic, etc., precious metals, explosive cargoes, chemicals, military cargoes, government projects, cargoes to Europe, cargoes to Canada.
Mentor to 3 employees who were new to the logistics field
Position: Support specialist
Category: Support
Experience: 2 years | English: upper

In 2019 successfully completed the courses of customer support in Keepsolid.

FCE B1 (2019)

In 2017 successfully completed the online courses of Testing software in QATestLab.
Gambling
Uploading the content on the website on a daily basis. Collaboration with writers, proofreaders, designers (Trello).
Real Estate
Basic understanding of software development lifecycle. 
Working in CRM, Zendesk, Jira.
Testing functionality of client cites and crm itself; 
Performed general HR duties and administrative tasks.
Making short videos in Adobe Premier.
Lead generation in Linkedin. 
Initial set up of Google Adwords Creating email templates.
The ability to use my theoretical knowledge in hard practical tasks and to improve my skills. Getting new skills and interesting experience every day. Ability to grow, develop myself with company.
Position: Support specialist
Category: Support
Experience: 0 years | English: upper

I have graduated from Kyiv National Linguistic University. Bachelor's degree. Specialization - Philology and translation.
I've been working as a volunteer translator in Business-link educational agency and as an English teacher and private tutor.
Also after graduation, I've travelled a lot and spent a 'work&travel' year in the Netherlands and that gave me a possibility not only to see the world but also to gain a lot of experience.
I have a huge wish to learn and acquire new skills, build a successful career in the IT-sphere.
I've been working as a translator and private tutor of the English language from 2012 to 2018 and that helped me to improve my interpersonal and professional skills, build a chain of grateful clients. 
I am a quick learner, a stress-resistant, punctual, and responsible person who wants to achieve success, help people, and do something meaningful in my life.
My expectations are - supportive, respectful and friendly team, decent working conditions, a job, where I will be able to constantly improve my skills, be proactive and grow professionally.
Position: Support specialist
Category: Support
Experience: 7 years | English: upper

Reducing Tech Support Department response time from 24 hours to 6 hours. Achievement and maintaining the high level of Client Satisfaction Rate with the product and Tech Support Team on the company website itself and on different independent review websites as well (trustpilot, sitejabber).
Moto CMS
 Tech Support Specialist Dec 2012 – Dec 2013
-Support clients via chat and tickets system (zendesk), pre-sale and technical questions.
-Support CMS

Tech Support Shift Manager Dec 2013 – May 2015
Same responsibilities as Support Specialist +
-Taking care of difficult customers 
-Establish work graphic in Tech Support Shift
-Coach support team members 

Customer Service Quality Manager May 2015 – Sep 2018
-Monitor all support interactions with customers
-Work on continuous optimization and improvement of service quality
-Developing and Implementation “bonuses and penalties” system in Tech Support department
-Teaching new support members, improvement skills of current team
-Develop and maintain support materials + knowledge base (FAQ, tutorials, instructions)
I am interested in finding a remote job.
Position: Support specialist
Category: Support
Experience: 2.5 years | English: pre


My work is focused on interacting with clients, which involves responding to their inquiries related to various aspects of services, products, or terms. I assist customers with different questions and issues, ensuring a high level of service and customer satisfaction.

My future plans revolve around continually improving my skills and knowledge in customer service. Additionally, I aim to develop as a professional in the field of project and team management.
Position: Support Specialist
Category: Support
Experience: 2 years | English: upper

Languages:
• English (Upper-Intermediate)
• Ukranian (Native)
• Greek (Intermediate)
• Danish (Pre-Intermediate)
• German (Beginer)
12.2019 — 03.2022
Secretary of the Embassy of  Ukraine in  Kyrgyzstan.

• Work with foreign clients.
• Work with incoming and outgoing information.
• Quick response and processing of incoming messages.
• Handling phone calls.
• Distribution of responsibilities and performance control.
• Use of specialized software.
• Working with problematic clients.
• Work with several clients at the same time.
• Skype calls with customers;
• Friendly team
• Оpportunity for career growth
• An understanding employer
• Remote work
• Transparent system of vacations/days off
Position: Support Specialist
Category: Java
Experience: 2 years | English: upper

-The best solution that I provided to the client recently was when our Dev team suspected a bug affected some feature and my job was to warn the client that there was a bug and we are trying to solve this issue as soon as possible, then I just wanted to check the account one more time and I just toggled the switch to OFF and we realized that the issue was resolved. We were relieved and informed the client that everything was working properly. I was so proud of myself.
2017-2018- Support Specialist at IT company Synebo. We created the Apps, so we had customers all over the world. Usually they had some problems or bugs on their Apps. My job was to fix the issue and to satisfy all demands of my customers.
2018-till now- My job is the 1st tier agent of the Customer Support Service as well as the Team lead of the 1st tier agents. My job is to receive the ticket form the client that could be the FAQ and I should provide him with the solution or the case with the issue or not properly working of the App. In both cases I should answer the client via email within 10 minutes. If it is the easy case I answer with the solution within 10 minutes. If the case needs some deeper investigation I warn the client that the investigation could take up to 1 hour and I will come back with the best solution as soon as possible. Meanwhile,I do my best with the research and testing  the account. If the tickets need the deeper investigation I escalate it to the Dev Team.
The obligations of the Team Lead is to monitor the job of the agents,notice the mistakes and try to avoid them in the future,having it disussed with the agents. Also, I should do some estimating of the 1st tier agents` work due to the report system and checking their tickets regarding the mistakes. The meeting with the agents is obligatory for the evaluation
- I have been working at the IT company around 2 years and the most significant fact about me is the desire to develop and achieve some results. If I do not see any variants of growing in the current position I will do my best to find it in another place. I suggest your company being developing and growing as well as interesting for learning.
Position: Support Specialist
Category: Support
Experience: 2 years | English: upper


BSS Support SD Coordinator:
- initial processing of tickets in ServiceDesk, transfer of tasks to teams and team engineers according to their schedule and workload
- creation of tickets from the mail of support teams
- filling in engineers' schedules
- checking statistics
- L1 Support
- execution of tickets for issuing access to internal BSS systems
Position: Support Specialist
Category: Other
Experience: 5 years | English: fluent


Customer Relationship Management,  Customer Service, Time management,  Preparing documents,  Organization Skills,  Creativity,  English,  German,  MS Office,  Mac Os,  HTML,  CSS,   qCRM, Devising, Writing and Producing New Materials, SPSS
Long-term project & short-term project, product company or startup Office, fixed schedule
Position: Support Specialist
Category: Support
Experience: 2 years | English: upper


EPAM System:
- Provide email support, support via chats and calls, product guidance, and problem resolution to customers.
- Provide product assistance and support for specifications, performance, connections, setup, features, applications, and basic information.
- Perform troubleshooting and troubleshooting screen-sharing sessions with customers.
- Creating and maintaining technical documentation.
- Knowledge and configuration experience in Networking.
- Work with operating system installation, configuration, upgrade, and maintenance experience (Linux, Windows).
- Understanding of Support methodologies, processes, planning, tools, and techniques.
Position: Support Specialist
Category: Support
Experience: 4 years | English: fluent

- optimization of the claim analysis process by decreasing full report processing time.  
- win-win resolutions while solving customer complaints
- learning product specifications in the shortest time
Experience in Helpshift, Zendesk, Intercom, Notion, Stripe. Knowledge of in-app mechanics, admin adjustments. Reporting technical issues to engineering teams. Various customer complaint analysis methods. 2 years of experience in B2b. Planned and executed user engagement complains . Good command in an office suit.