lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support
Category: Sales
Experience: 2 years | English: upper


I worked for two years in sales. My first experience as a sales manager was in a Ukrainian IT company. It was a marketplace where I was to identify the client need and sell the product. Then I worked in another company where my product was IP telephony and my task was to sell and implement it in my client's business. And my third experience was with an electronic workflow system. I also had to understand the client need and help them implement the system. I also started to move to the position of SDR.
Now I am jobless as I was made redundant due to the situation in Ukraine. I would like to try customer service or customer support as I like to communicate with people and help them. I am a very empathetic and sincere person which is why I always try to build trust with my clients and find the best solution for them.
Position: Customer Support
Category: Support
Experience: 2 years | English: upper


I worked on the Customer Support Representative in Ukrainian IT companies. Also, I have experience working in US Logistics company as a dispatcher (US market). Now I am looking for new opportunities. I have power station at my home and I share Starlink with my neighbours. 

I am ready to learn something new and gain new hard skills. 

Soft Skills:

- Stress tolerance
- Result orientation
- Strive for improvement
- Good communication skills
- Responsibility
Position: Customer Support
Category: Support
Experience: 7 years | English: fluent


I work in Zara on Department Manager position 
My experience with customer service 7 year
Position: Customer Support
Category: Support
Experience: 1 years | English: upper

Although, I wouldn't say that I have any achievements now. I'm really stubborn, so I believe it's in my close future.
I would say that my work experience is rather varied as I worked in different areas.
But mainly in the services industry. My last work experience was at an IT service management Company. There I had a position as Customer Support Representative and my duties were basically consulting clients about our products, answering billing and some tech questions. Some shifts included more technical responsibilities. 
Now I'm looking for a job with a great team environment, the ability to evolve as an employee, a stable schedule, and decent wages. 
I like helping people thus I like working in the services, and I would like to keep evolving as a customer care specialist.
I won't work in areas that include dating agencies and financial analysis.
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


Job Title: Air Traffic Controller
Responsibilities:
Provision of air traffic service, flight information and emergency service for aircraft in the area of responsibility. Direct air traffic control, aircraft collision
prevention, aircraft collision prevention with obstacles and maintenance of organized and expedious air traffic flow.
Job Title: Freight dispatch
Responsibilities
Scheduling drivers to make deliveries or collect shipments and packages.Communicating with customers/drivers about shipment details, such as delivery or pickup times, and any kind of special handling requests that are needed. Managing and overseeing pre-determined routes and accommodating route changes as needed.Preparing dispatch documents
Position: Customer Support
Category: Support
Experience: 3 years | English: fluent

Working with people with disabilities and children. Fully English and partly Spanishspeaking work. Knowledge in various fields industrial, sports, service.
Jul 2018- present 
Waiter lead 
Royal Caribbean Int, cruise ships, Miami 
F&B department, delivering high company standard service, guest support 24/7, sales, crowd management, survival assistance, supervising small groups. 
May 2017 – Feb 2017
Custom support, Dispatch service, Sales manager
Move Wheels Transportation Company 
Logistics, sales manager in charge of negotiation of all customer’s transportations, payment controller, customer support 24/7, insurance assistance, dispatch service for drivers, personal buyer at Copart and AAA auto auction, shipping vehicles from USA.
Feb 2018- Jul2018	
Translator, Office manager
UKRest 
Preparation of layout, transportation of industrial catalogs, leaflets, and other souvenir materials, office administration.

Jul 2018- present 
	Waiter lead 
Royal Caribbean Int, cruise ships, Miami 
F&B department, delivering high company standard service, guest support 24/7, sales, crowd management, survival assistance, supervising small groups. 


May 2017 – Feb 2017
	Custom support, Dispatch service, Sales manager
Move Wheels Transportation Company 
Logistics, sales manager in charge of negotiation of all customer’s transportations, payment controller, customer support 24/7, insurance assistance, dispatch service for drivers, personal buyer at Copart and AAA auto auction, shipping vehicles from USA.


Feb 2018- Jul2018	Translator, Office manager
UKRest 
Preparation of layout, transportation of industrial catalogs, leaflets, and other souvenir materials, office administration.
Good schedule, decent salary, ability to learn
Position: Customer Support
Category: Other
Experience: 4 years | English: upper

Ukrainian (native) English (high)
Verbal Skills: High Writing Skills: High/Intermediate Reading Skills: High
Spanish (Elementary) French (Elementary) Polish (Elementary)
Russian (Fluent)
Best customer agent of March 2020
June-August 2018
Sunny Beach, Bulgaria
Receptionist
Holet Laguna Park & Aqua Club 4* Responsible for meeting guests, documents, reservations, hotel policy.

June-August 2019
Duni, Bulgaria
Bartender
Hotel Marina Beach 5*
Responsible for the drinks, providing service, cleaning.

October 2019 - April 2021 Kyiv, Ukraine
Customer support specialist
Aviacontact
Supported office by answering phone calls, chats, e-mails.

April 2021 - present
Kyiv, Ukraine
Customer support specialist
SupportYourApp
Responsible for chargebacks (Google, iOS, PayPal) , Google reviews, Facebook business page (account manager), clients feedback, reports based on data.
Position: Customer Support
Category: Support
Experience: 11 years | English: fluent


Land Gorilla
Customer Support Specialist
I provided customer support to clients over the phone and by email regarding their need to manage Draw Requests and general questions about using the platform by scheduling meetings and presentations to provide training or clarification as needed.
I also communicated daily with developers to find solutions to bugs or other technical-related issues. 
Skills: Keywording, Research, Analysis, Executive Support.

SagaPixel 
SEO Virtual Assistant
 I was in charge of evaluating Websites and developed forceful action plans to increase engagement:
I created a bot to scrap websites and obtain relevance to a specific campaign we were working on by searching word relevance from the SEO perspective.
I sometimes worked on WordPress back-in sites to fix bugs or add content to them.
Skills: Analysis, Support, Development, Research, Communication, Time Management, Web Pages, SEO, Web Content.  

 Lucrazon Enterprise.
I supervise my team to ensure they offer our clients excellent customer service and technical support.
I help clients with their e-commerce and/or service sites by teaching them how to use our platform properly and customize their templates to meet their needs and expectations best. I work side by side with Development Team to ensure that all other issues are promptly resolved. I take escalated calls to better assist clients with all their problems and concerns.
I Provide Personalized training to customers, teaching them all that is needed to succeed online, using various Platforms like Skype or Any-meeting.
Position: Customer Support
Category: Support
Experience: 3 years | English: upper

I had experience with projects and their implementation (GSTD, DMAIC, LEAN as project lead and as project team member, also i had experience with activity transfer between HR and other streams. Worked as one of operational lead (problem solver) in team and as mentor for newcomers in team.
Last experience ERP Support Business Analyst
Working in Acumatica tool.
Customer support with different cases.
System configuration (Guidance, Training, Report writing, Managing change requests).
Support the project implementation team with a wide variety of tasks such as system configuration, documentation writing, testing, remote client training and problem solving.
I worked as senior customer support specialist
•	Managing internal and external user accounts (from hire date to end of employment); 
•	Support with different cases for clients from many countries (client oriented via tickets) Service Now, Service Manager;
•	Supporting with projects and their implementation (GSTD, DMAIC, LEAN etc); 
•	Supporting with activity transfer between HR and other streams.
•	Working as one of operational lead (problem solver) in team and as mentor for newcomers in team.
•	Supporting with standard routines writing and updates (also with HR reports preparation).
•	Working with SAP system, Success Factor, Active Directory database, D1IM and many more tools. 

Computer skills:
Proficient with SAP, Active directory (database), Service Now (ticketing system),
Service Manager, Success Factor, O365, Exchange, D1IM system, also I have some experience with Microsoft Office package tools and other tools.

Personal skills:	
•	I`m honest and responsible person.  I have analytical, initiative\leadership skills and for me
quality of my work is very important. All my task I do on time. 

•	Ready for flexible schedule, have possibility to move and travel. No bad habits. I bring creative solutions from the idea phase to fruition.

•	I always strive for excellence in the profession. Open for new information and skills as well as interested in additional education, experience and knowledge (which consider as core values).
I expect stable work also for me very important is transparent and fair possibility to grow personally. Second is to have clear understanding what is company goals and where we go.
Position: Customer Support
Category: Support
Experience: 3 years | English: pre


Making sales, maintaining high conversion and retention rate, solving different issues of customers, communicating via chats, emails, dealing with existing customers’ complaints, meeting KPI requirements, working in gambling, betting and dating spheres
I don't want to waste time
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


Marine Engineer
05.19 - 02.22
Golar LNG
09.18 - 12.18
Pronav Schiffahrtskontor GmbH

Solving different problems during the contract
Experience in communication in English in mixed crews onboard
Experience in reading, translating and using technical documentation in English 

Deputy Head of Container Terminal Warehouse
04.17 - 09.18
“Chornomorsk Fishing Port” Ltd.

Participate in teamwork and problem solving
Communication with customers on technical issues
Managing a team of up to 10 people
Position: Customer Support
Category: Support
Experience: 0 years | English: upper


Marketing Trainee
Crowdin
Jun 2022 - Aug 2022
Key responsibilities:
- Communication with YouTubers for promotional videos
- Backlink creation
- Lead Generation for cold emails

Marketing Designer
SaaSJet
Sep 2020 – Jan 2021 (5 mos)
Key responsibilities:
- Creating visual of products for Atlassian Marketplace
- Creating presentational videos for products
- Creating print materials

AIESEC Experience

Marketing Coordinator
Apr 2020 – Jul 2020 (4 mos)
Key responsibilities:
- Tracking all the activities of the promotion of Local Committee Social
Pages
- Creating and delivering education for members of the Marketing
Department
- Creating and managing worksheets for the Marketing Department
- Analyzing Marketing Processes (conversion rates, Instagram reach,
product funnel analysis, etc.)
- Monthly Marketing Research and updating data in worksheets
Main Achievements:
- Created General Analytics Tool for all teams
- Established General Content Plan for all teams
- Established Reporting Routine for the Marketing Coordinator

Entity Support Team Digital Marketing
Mar 2020 – Jun 2020 (4 mos)
Key responsibilities:
- Creating visual content for social media
- Help with creating paid advertisements, email newsletters
- Ensure all graphic materials are visually appealing on all platforms

Team Leader of PR Events
Jun 2019 – Dec 2019 (7 mos)
Key responsibilities:
- Team Management (leading three members, one of them was kicked due of
the week performance, tracking goal achievement by MoS and KPIs,
conducting O2Os, weekly team meetings)
- Event Management (creating events ideas and managing them from
scratch, logistics, speakers, and giveaways; collecting NPS from events)
- Email marketing (creating newsletters about events and AIESEC products)
- Creating promotional content (content plan, visuals, and texts for social
media posts)
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


M&C Company (Amazon) Customer Support Manager 11/2021 - 07/2022
On this position I had several tasks. Most of the time I communicated with clients via chat and phone. I also worked with clients feedbacks. Worked with GoFlow system and with Google Sheets. Communicated with warehouse staff personal to the account of customer orders.
Livingston Research Customer Support Representative 09/21-10/21
This job involved assisting customers via live chats and managing ticket system.  
HEIDELBEERPLANTAGE VOGELER Trainee 07/2021 - 08/2021
I worked in a warehouse, filling out documents about the amount of available berries. Communicated with field staff. (Germany)
International Film Festival Molodist Volunteer 05/2021 - 06/2021
During the volunteering I had to follow the order in the hall, solve problems if they emerged, communicate and advise the guests of the film festival.
Kus-Kus T V channel Helper 04/2021 - 05/2021
The main responsibilities included assistence during the filming of the cooking show.
I am looking for a job with a decent wage and possibility of developing.
Position: Customer Support
Category: Support
Experience: 0.5 years | English: upper

Official work in Zone3000, upgarde to the new position for 0,5year (L2)
MERCHANDISER - Private orders(2019,2020)
Work experience
- calculation of goods;
- goods accounting
Private order (2020):

DATA ANALYST
- classification of goods;
- addition of a database based on Internet search;

ENGLISH TUTOR
- explanation of the material of grades 1-8;
- preparation for control independent works.

Domain CS representative - ZONE3000
(December 2020- by now)
- client's support
- the provision of technical support to customers around the world, including answering questions, assistance in the selection, installation, and configuration of the products and services of the company.
I want to gain new experience in the company with a good team. Also, I would like to have a competitive salary.
I'm not interested in night shifts.
Position: Customer Support
Category: Support
Experience: 2 years | English: intermediate


My duties at my last job:
- Communication with clients via chat and email
- use google drive resources
- team leading
- working with customer documentation
- assistance in solving customer requests
- communication between departments in Slack
I am not really interesting on sales manager job.
Position: Customer Support
Category: Support
Experience: 1.5 years | English: upper


My experience in Customer Support counts almost 2 years. For my first year I'd been working in a small online shop company, which was selling mobile phones, laptops, kitchen equipment, etc., I had to answer phone calls, chats, emails and assist customers with the purchase, track the delivery, help them with the product usage (not detailed knowledge was needed, just some soft skills). After that I've worked for several months as a customer support in a gambling industry, main language was English, but sometimes translate tool was used.
Position: Customer Support
Category: Support
Experience: 0 years | English: pre


My first place of job start in the summer of 2021, I completed an internship at this company, after the internship I was hired, I was engaged in the preparation of lawsuits, appeals, and other forms of documents in the legal specialization, worked with the police and other security services, participated in courts.
My support  it was a
website (several websites) whose
work was to provide services in the
field of betting. My job was initially
in customer support. This gave me
the opportunity, experience, and
knowledge to perform work on a
larger scale. Starting from website
development (constructor), and to
all kinds of work without which the
site could not function
Position: Customer Support
Category: Support
Experience: 2 years | English: fluent


My name is Ivan, I’m a native Ukrainian, that spent quite some time in the United States, and graduated High School there.
Current professional experience, related to remote positions is: -Customer support representative;
-Department management.
Highly motivated to be a part of a friendly and hard-working community, a quick learner from the start, putting quality and company involvement first. Qualities that I think are essential are showing empathy, and at the same time be beneficial to the company, alongside with “work under stress” quality, that is highly admirable by me.
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


My name is Mykyta, I am 22 years old. I am looking for a new job. Among my strong qualities I can include:
-leadership qualities
-activity
-responsibility
-communication
-purposefulness
-ability and desire to quickly learn new information and skills
I worked for a year at the American company Namecheap, which specializes in Internet services in the field of hosting and domains. I went from Trainee to L2  customer support agent. List of my duties and requirements at my previous place of work:
1) communication with clients in several chats at the same time
2) to know the content and follow about 80-100 procedures regarding hosting products, various requests from clients, the format and rules of communication with other departments, etc.
3) providing customers with full information about the product, how they can purchase it, the advantages of one package over another, and any other questions about the products
4) technical support for the hosting itself. This topic includes the performance of actions regarding the client's hosting package on my end. The number of services here is incredibly wide, so I will highlight the main ones:
removing and adding the client`s domains
editing, deleting, copying files
troubleshooting problems with the client's website (limited support)
WordPress navigation and help
e-mail services (creating mailboxes, passwords, letters)
generation of backups
5) a high level of custom care, the ability to put yourself in the client's position, respond to his mood, and solve the problem in the most effective way
Position: Customer Support
Category: Support
Experience: 1 years | English: upper


My work experience as a hotel administrator and customer support professional has been immensely rewarding. In my role, I have had the opportunity to interact with guests from diverse backgrounds and ensure their utmost satisfaction throughout their stay. Whether it's handling reservations, managing front desk operations, or addressing customer queries and concerns, I have developed strong organizational and communication skills. Each day presents unique challenges that require me to be proactive, resourceful, and solution-oriented. The ability to provide exceptional customer support and create a welcoming atmosphere for guests has been a fulfilling aspect of my work. Working in the hospitality industry has taught me the importance of attentiveness, flexibility, and the value of teamwork. Overall, my experience in this role has enriched my professional growth and solidified my passion for delivering excellent service to others.
Position: Customer Support
Category: Support
Experience: 4 years | English: fluent


My working path in the IT sphere started at Joomag company. It's an online publishing platform for every marketing, publishing, and corporate communications need. 
Job responsibilities: 
• Effectively communicate with customers concerning technical, billing &
 general inquiries
• Handle customer complaints, and provide appropriate solutions within the time
 limits via email, live chat, Twitter, Facebook, and Google +
• Build sustainable communication with customers during custom
 applications development processes
Currently, I am working in the position of Community Manager and Customer Care Specialist. My responsibilities include: responding to players' queries via email, and social media channels, identifying common problems, and escalating them to management, along with possible suggestions for improvement. Also, come up with interesting content ideas/events for the Community platform, and communicate with the Art team on the content ideas for social media platforms.
We are working with different tools such as Intercom, and Jira.  
At this point in my life and career, the opportunity for growth is what I look for in my next position. In my next position, I would like to specialize in Customer Support, gain new skills, and build a foundation for more respectful career growth. The ability to apply my skills in challenging ways is the most important thing for me at this point in my career. I’ve spent 4 years working as a Customer Care Specialist. During that time, I learned valuable skills I’m ready to use.
Position: Customer Support
Category: Support
Experience: 1 years | English: fluent

This year I got my first pedagogical degree, so now I can consider myself as an English teacher.
Namecheap (September 2018-June 2019)- I've been working there as a a customer support representative. I used to help customers with web-hosting, domain names and SSL certificates.
I want to obtain employment with  a company that will allow me to continue enhancing my skills in technical support.  Also, friendly team will be a major asset. Professional growth.