Position: Customer support manager
Category: Support
Experience: 3 years | English: intermediate

As a remote job seeker with experience in a fintech cryptocurrency exchange firm, here are some practical examples of my accomplishments:

Increased customer satisfaction: One of my accomplishments in the fintech industry was implementing a new customer service chatbot that resulted in a 30% increase in customer satisfaction scores.

Improved retention rates: Another of my accomplishments is increasing the retention rate of customers who had been using the exchange for less than 6 months by 20%. I was able to develop and implement a customer loyalty program that rewarded users for trading on the platform, resulting in increased engagement and customer loyalty. I also made sure that I reached out to customers as a symbol of love and appreciation.

Developed and implemented training programs: One area of accomplishment in this area was the training, which involved developing and implementing a training program for new customer service representatives by, resulting in a 50% reduction in customer complaints. The training covered topics such as effective communication, comprehending the efficacy of work ethics and teamwork in the workplace, problem-solving, and handling difficult customers.

Reduced response times: One of my accomplishments was reducing the average response time to customer inquiries from 24 hours to 2 hours. I worked with the customer service team to streamline processes and improve efficiency, resulting in faster response times and an improved customer experience.

Upsold or cross-sold products: Another  of my accomplishments was increasing the average order value of customers by 25% through targeted upselling and cross-selling efforts. I was able to achieve this by analyzing customer behavior and preferences to identify opportunities for additional sales and developing strategies to promote relevant products to customers during the trading process.
Wiseki Technologies, Ibadan. 
Business Coordination | Aug 2022 - to date
Experienced with social media and communications platforms.
Developed departmental objectives, budgets, policies, procedures, and strategies.
Set prices and credit terms for goods and services, based on forecasts of customer demand.
Demonstrated and supported continuous improvement and a growth mindset.
Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Organized and guided activities such as sales promotions that require coordination with other department managers.

Wiseki Technologies, Ibadan. 
Head of Customer Service | March 2022 – Aug 2022
Analyzed and collected customer information to prepare product or service reports.
Referred unresolved customer grievances to designated departments for further investigation.
Conferred with customers by telephone or in person to provide product or service information.
Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Creation of ideas that have aided in reshaping the customer service team.
Training and retraining of the customer service personnel.
Daily supervision and monitoring of the customer service team.
Recommended improvements in products, services, or billing methods to prevent future problems.
Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

MyNig Enterprises, Ibadan. 
Order Processor and Customer Care Representative | May 2021 -  March 2022
Met deadlines while maintaining high-quality deliverables.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Worked with coworkers to complete tasks.
Experienced with social media and communications platforms.
Administered all correspondence with customers for all order processes; maintained regular feedback to customers on order status and other requested information.
Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
Assisted customers in placing orders, fulfilling refunds, and handling exchanges.
As a professional remote job seeker, I have several expectations when it comes to finding and securing a remote job and here are some of them:

Flexibility: One of the main reasons I am seeking remote jobs is for the flexibility they offer. One will definitely have the ability to work from anywhere, at any time, as long as the job requirements and deadlines are met.

Good communication: Remote work requires strong communication skills, so I expect to have regular and clear communication with my team and supervisors.

Work-life balance: Remote jobs are often seen as a way to achieve a better work-life balance. As such, I am seeking a remote job that will afford me the opportunity to have a better balance between work and personal life.

Proper tools and equipment: As a remote job seeker/worker I will need the right tools and equipment to do my job effectively. One will or may expect that the employer will either provide all the necessary tools and equipment or reimburse for the expenses.

Clear expectations: One will expect clear expectations from his or her employer regarding the job duties, goals, and expectations, as well as how one's performance will be evaluated.

Professional development: As a remote job seeker or worker, I expect to attain opportunities for professional development, such as training, courses, or conferences, to help me improve my skills and advance in my career.

Supportive company culture: A positive and supportive company culture can make a big difference in one's remote work experience. I expect to work for a company that values its employees and fosters a positive work environment.