lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Success Manager
Category: Other
Experience: 3 years | English: fluent


QA Engineer at Ardas
Jan 2022 - Jul 2022
- Created test plans and test cases to identify software problems, analyzed them, and reported to Developers' Team
- Recommended improvements in software to enhance user experience
- API testing
- Worked with PostgreSQL databases

Enterprise Customer Success Manager at Superside
Jul 2022 - Present 
- Managing the post-sales relationship of Superside’s subscription customers, which includes onboarding, product training, user adoption, quarterly business reviews, and renewal/expansion efforts
- Growing relationships with customers to drive adoption and develop loyal promoters
- Guiding customers with proactive solutions that will help them increase the value of their Superside subscription
- Identifying areas for growth within existing accounts and driving adoption and expansion initiatives

Customer Success Lead at Blend Localization
Apr 2021 - Jan 2022
- Developed procedures for Customer Success Team and monitored Customer Success Team performance
- Analyzed customers' business needs and their key objectives and driven value of our product based on that
- Built long-term trusted relationships with customers by providing them with best practices on how to use the product
- Worked closely with Product, Marketing, and Operations Departments and advocated internally for customer needs

Customer Support Representative at Blend Localization
May 2020 - Apr 2021 
- Obtained and evaluated available information to handle clients' inquiries
- Assisted B2B and B2C clients via chat and helpdesk (HappyFox, Zendesk, HubSpot)

Customer Support Representative at Uvoteam
Apr 2019 - May 2020
- Communicated with customers via chat and message system and responded to their inquiries 
- Resolved customers' complaints
- Supervised new customer support representatives
Position: Customer Success Manager
Category: Other
Experience: 3 years | English: fluent


Senior Customer Success Manager:

- Developing and implementing customer success strategies to ensure customer satisfaction and loyalty; 
- Developing and maintaining relationships with key customers; Provide onboarding and best practices sessions for the customers
- Monitoring customer feedback and developing strategies to address customer needs
- Analyzing customer data to identify trends and opportunities for improvement and partnership scaling. Unlocking unmet customer needs and providing them with timely suggestions related to their domain
- Working with cross-functional teams to ensure customer success
- Meeting the company’s OKRs and ensuring positive NRR and accounts growth
- Staying up-to-date on industry trends to share best practices with customers

Account manager:

- Supervise day-to-day operations in the customer service department;
- Maintaining positive relationships with clients;
- Developing ways for support processes automatization;
- Managing a team of 50+ agents L1 and L2
- Analyzing business processes and preparing business process descriptions;
- Composing and preparing of KPI's and SLA's, ensuring that KPI's and SLA's are met and are relevant to the current workload/release;
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently;
- Assessing client feedback and using creativity to establish, improve, and refine services;
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis;
- Assess service statistics and prepare detailed reports;

Customer Support Representative (German/English):

- maintaining customer accounts by recording account information;
- resolving product or service problems by clarifying the customer's complaint; determining the causer of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- maintaining financial accounts by processing customer adjustments
Position: Customer Success Manager
Category: Support
Experience: 6 years | English: upper


Starting as a QA engineer I have a good knowledge and understanding of technical part of software development.
And now, working as a customer success manager, it helps me to transfer client's issues into clear tasks for a development team. My responsibilities also include client onboarding, making demo calls for customers, face-to-face meetings, full support during all stages of customer journey map and helping clients reach their goals by using the provided solution.
I want to work in a company that cares about their employees, supports their career development and has a healthy work environment.
I can work in stress conditions, just not when stress is permanent.
When working with people, every case can be unique and require different ways of solving it. This variety is what I like in current job. Learning about product functionality is just a beginning, finding the best way to use product to reach client's goals - that's where the fun begins.
Position: Customer Success Manager
Category: Support
Experience: 1 years | English: upper

Dedicated and results-driven person with knowleges in Quality Assurance (QA) and experience in Customer Support. With a passion for ensuring exceptional product quality and customer satisfaction, I have developed a strong skill set in identifying and resolving issues, managing customer inquiries, and optimizing processes for enhanced efficiency. Throughout my career, I have consistently delivered high-quality results by using my technical skills, attention to detail, and strong communication skills. As a proactive problem solver, I'm glad to work in a fast-paced environments and excel at collaborating with cross-functional teams to achieve organizational objectives. Committed to continuous improvement, I am always seeking opportunities to enhance quality standards and exceed customer expectations.

Successful completion of 140 academic hours course on QC/QA and 52 academic hours course on IT English (Upper Intermediate) at Logos IT Academy.
Technical support specialist/Support manager - I worked on 2 projects simultaneously. The first one was data transfer from one e-commerce platform to another. The second one was a solution for web services (SaaS) that would like to integrate multiple e-commerce platforms into their system in one go (develop integrations between systems and API). 
In both projects I provided our clients with technical help and fixed the issues from my end.
- Support clients (Europe, USA)
- Resolving clients issues in timely and appropriate ways 
- Analysis clients issues and transferring to respective departments 
Skills: Communication, problem solving, customer service.
Obtain a position with possibility of growing and developing in this direction.
Position: Customer Success Manager
Category: Support
Experience: 5 years | English: fluent

As far as the customer support goes, I have only had excellent evaluations for the chats and calls, good problem solving skills.
Created customer portal and wiki from scratch, onboarded over 15 businesses.
Used to work as a support specialist/website admin maintaining over 15 websites will full control of any customer-related issues; communication with the customers (email, calls, tickets, messages, chats), as well as interdepartmental communication, identifying of issues in the work process, and errors in the system, coming up with strategies to involve more clients or maintain a strong working relationship with old ones.
I am looking to work in a company with a good working environment and young team of specialists. I would love to be a part of something that I can be proud of. Ideally want to work in the quality control field.
Do not intend to work night shifts.
Position: Customer Success Manager
Category: Support
Experience: 9 years | English: fluent

Managed to collect over $200k of debts. 
Created a new way to invoice and charge clients that would be less manual. Switched from payeezy to bluesnap.
Virtual Assistant/ Remote Customer Success Manager - 9 years 
Helping with E-commerce brands.
Customer support/success responsibilities. 
SEO.
Product research.

Customer Support Agent/Booking Agent - 2 years. 
Working with English speaking customers, booking/changing tickets in Amadeus. 

Client Service Analyst - 2 years. 
Managing two teams - customer support and sales department. Both teams were located in the Philippines.
Working closely with the Financial Department and helping with complicated cases - potential fraud or chargebacks. Setting KPIs for agents. 

Head of Customer Care - 2 year
CRM data management. Client base analysis, segmentation and searching for upselling opportunities. Define and implement standards/procedures for ensuring optimal customer experience. Interviewing and evaluation of team members. KPI set up, adherence of KPI. Financial management: billing, reporting and debts collection. Order maintenance with customers’ contracts.
Position: Customer Success Manager / Account Executive
Category: Other
Experience: 5 years | English: fluent

Managed to have 30% revenue growth
Conducted in total of 300 meetings with customers ( online & offline)
Conducted  100 demos for potential clients 
Facilitated 60 onboarding training
Results-driven Customer Success Manager with five years of experience in various industries. Proven expertise in building strong client relationships, driving satisfaction, and achieving business growth. Skilled in understanding customer needs, problem-solving, and collaborating with cross-functional teams. Committed to maximizing customer value and long-term success.
In my new role as a Customer Success Manager/ Account Manager in a new company, I expect to continue utilizing my skills and experience to drive customer success and satisfaction. 
Here are some potential responsibilities 
- Managing Customer Portfolios
- Revenue Growth and Expansion
- Customer Engagement and Relationship Building
- Onboarding and Adoption
Position: Customer success manager, Account manager
Category: Sales
Experience: 5 years | English: fluent

Have a good understanding of software development business, client communication, negotiation, conflict resolution skills. Have experience in people management.
Have experience in Sales&Client service (5+ years) and HR management (3+years)

Responsibilities as a Sales manager:

1. Active client search, consultations, and support
2. Business analysis and development of commercial proposals
3. Working with contracts, invoices, and other financial documentation
4. Negotiations with partners throughout the world, establishing new partnerships
5. Client support during whole process of providing services

As an HR business partner:

1. Building HR strategy and people operation processes from scratch
2.  Setting up recruiting process from scratch
3. Organizing development programs for teams and individuals
4. Setting up from scratch and conducting the onboarding process for the newcomers
5. Organizing workspace, handling all the people administration processes
6. Conducting salary reviews, setting educational and benefit programs
7. Conducting team building activities, training and events
8. Helping to implement OKR goal setting system within the whole company
9. Implementing HRIS for HR processes automatization
10. Working on both internal and external HR brand
Interested in the position of an Account manager or Customer success manager.
Position: Customer Success manager; Account manager
Category: Support
Experience: 7 years | English: fluent


Customer Success Manager
2022 - present

- Onboard new customers from start to finish
- Conduct regular check-up meetings with existing clients
- Follow up on the usage and license count
- Reduce customer churn
- Manage upsells and renewals of my clients 
- Educate clients on the features of our platform 
- Analyze client satisfaction and determine renewal health score 
- Conduct interviews with clients to understand what functionality and content they are missing
- Execute tailored implementation strategies based on customer goals
- Escalate issues to our development team
- Update data in the CRM system

Customer Experience Advocate
2019 - 2022:

- Educate customers on the features of the platform
- Conduct one-on-one demos / trainings
- Lead online webinars
- Make sure clients are realizing the full potential of monday.com
- Report bugs to our development team and make sure that they are resolved on time
- Manage incidents
- Help our clients to automate their workflows with monday.com 
- Assist in creating integrations with native monday.com options or external ones via Zapier / Integromat
- Manage billing related questions / chargebacks / billing errors
- Prioritize user needs / feature requests
- Manage user stories


Customer Support Specialist
2016 - 2019:

- Provide customer service through email to 50-80 users per day
- Analyze customer needs
- Help customers to manage their workflows with Readdle apps
- Write support articles for the Knowledge base
- Create templates for our customer support team 
- Test user workflows
- Report bugs to QA and development teams
Position: Customer Success Manager / Account manager
Category: Sales
Experience: 10 years | English: fluent

Key Achievements:
-	prepared promo materials and website content on energy efficiency services within the brand launch; 
-	prepared informational materials and ensured contract management while launching new products; 
-	arranged launch of 2 innovative pilot projects.
Currently, I am working as an Account Manager and I support and develop B2B customers, optimise client service, solve clients's issues, do onboarding of new customers and deliver presentations on products features, do cusdev and upsell. At the moment I am open to new career opportunities.

10+ years of experience in customer service, last 3 years in account management, business development and marketing. Strong communication and interpersonal skills, problem-solving and negotiation, organizational skills and multitasking, client-oriented, networking.

Skillset: Customer Service, Marketing, Market Research, Project Management, Business Development, Reporting, Budgeting, Contract and Document Management, English level – С1, CRM Creatio, SAP ERP, MS Office, basics of Affiliate marketing, metrics (CPA, CPS, CPL, CPM, CPI, CPC, CPV, CTR).
Interesting and challenging work, friendly professional team, possibilities for development and growth
Position: Customer Success Manager, Account Manager
Category: Other
Experience: 5 years | English: fluent


Communication with potential clients, presenting services and identifying suitable
collaboration plan
 Roadmapping the projects
 Collecting project specifications and clarifying the scope from the clients
 Preparing contracts and invoices, while maintaining responsibility for developers’ time
tracking reports, documentation and project assets
 Arranging the process of hiring full-time developers:
- organizing interviews
- creating contracts, collecting feedback from the clients and making sure of their
maximum satisfaction
Position: Customer Success Manager, Account Manager
Category: Project Manager
Experience: 5 years | English: fluent

- 5 years experience with multilingual customers
- strong network and VoIP knowledge
- fluent in customer management and communication tools
- fluent English
Nextiva
Account Manager

On the position of Implementation Manager gained the following skills:

•	Fluent in Customer Management and communication tools
•       Experience with creating long-term, trusting relationship with customers
•	Networking knowledge of routers, firewalls, and their functionality
•	Experience in working with Excel, Oracle, Wireshark, Packet Tracer, Salesforce, Outlook
•	Customers' Onboarding
•	Advanced troubleshooting and setup
•	Work and support with Nextiva CRM
•	Troubleshooting with VoIP (carriers, outages, call management, call processes, etc.)
•	Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
•	Maximized use of hardware and software by training users and interpreting instructions.
•	Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
•	Collaborated with internal departments to facilitate client need fulfillment
        Experience in establishing business contacts, managing expectations, discussing customer needs, reporting.

VoIP Senior Cloud Specialist

On the position of Cloud Engineer ( Advanced Support Representative) was providing Nextiva's trademarked Amazing Service to new Partners.
Responsible for various tasks including, but not limited to:

•	assisting customers with any technical issues or setup of their VoIP systems
•	configuring Nextiva’s unified communications product features
•	Device (Polycom, Yealink, Panasonic, VTech, Panasonic, etc.) provisioning and troubleshooting
•	Always providing customers with an “Amazing Service” experience!
•	Customization customer’s network equipment: Firewall rules, QoS, Network check, Advanced TCP/IP, general addressing and subnet concepts
•	Extensive experience with Oracle Communications Operations Monitor
•	Experience with Wireshark monitoring SIP&RTP traffic
- international environment,
-  the atmosphere of common respect and trust,
- the company-wide goals are clear and defined along with my role in those goals,
- flexibility and growing opportunities.
Position: Customer Success Manager, Account Manager
Category: Sales
Experience: 5 years | English: fluent

10+ years in marketing & business development, including 6 years in sales with tech companies. Data-driven and results-oriented professional. Huge ABM fan.

A team player who believes that "if you want to go far, go together". For me, sales are pure art, sometimes challenging, but always exciting.

Professional Certifications:
Art of sales course / Northwestern University certificate (link on LinkedIn)
IT Sales Management course / IAMPM certificate (link on LinkedIn)
Business Development, Sales, Marketing course / IAMPM certificate (link on LinkedIn)
IT Development process course / IAMPM certificate (link on LinkedIn)
Sales Development Rep - US/UA Martech startup
Dec 2022- Present
Working alongside a team of SDRs and marketers, generating a pipeline with outbound and inbound leads; testing new approaches. Onboarding of newcomers.
Toolset: Influ2, Salesforce, Outreach, Linkedin

Sales development Rep, Data Expert at Very Good Security
Dec 2021 - Oct 2022
Full-cycle sales
Salesforce, Hubspot, Outreach, Expandi, LeadIQ, ZoomInfo, Traxcn, SimilarWeb, Snov.io, Feeder, Zerobounce etc…

Sales, lead generation at a Startup / Effa
Sep 2021 - Dec 2021

Business Development & Research at Software Development Company / Brocoders
Mar 2020 – Nov 2021
- Helping businesses to find a reliable technical partner
- Identifying and mapping business strengths and customer needs
- Developing growth strategies and plans, researching business opportunities and viable income streams

Student Mentor at IAMPM | E-learning for IT specialists
Jan 2021 – Present
I help students grow by sharing my professional experience. My responsibilities as a mentor also include consulting on any bizdev/sales/marketing questions and checking student homework.

Service IT Company / MindK
Lead Generation Representative Feb 2019 – Feb 2020
- Developing an outbound marketing strategy in line with business goals, researching different markets and industries.
- Setting up turnkey lead generation campaigns, from data researching to collecting initial requirements for the project. Creating a conversational tree of all stages of the process (sequences, email templates, follow-ups). Workflow automation.
- Creating of analytical reports (evaluation, measurement, collection, and tracking performance)

Digital Marketing Manager Dec 2017 – Jan 2019
- Developing marketing and content strategy.
- Setting up and launching email campaigns; processes automation.
- Сompany promotion at local events, working with different PR platforms.
- Social media marketing (content creation, distribution, maintenance, targeting, audience increase), company blog management. Ensuring all content is on-brand, consistent in terms of style and quality, optimized for search engines, and user experience for all channels.
- Gauging marketing activities effectiveness by gathering data and handling analytic and making recommendations based on those results.
Position: Customer Success Manager/ Account Manager
Category: Support
Experience: 0.5 years | English: fluent


I am working as a Customer Success Manager for 9 months now for one of the FinTech Projects World Wide. My regions are EMEA & APAC. The duties are following:

- Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.
- Collaborate with product development and sales teams to identify areas of need for upsell/cross-sell opportunities.
- Act as an escalation point for critical issues impacting a client's success and drive risk mitigation.

Over 13 years background in hospitality.

Working knowledge in SalesForce, Zendesk, Asana, Zoom, G Suite, DocuSign, Sisense.
Position: Customer Success Manager/ Account Manager
Category: Support
Experience: 6 years | English: fluent


Sales Handoff
Prepare QBR/ Account Reviews/ Success Plans
Talking with customers in EMEA and APAC regions - build/strengthen relationships
Seek new contacts, Сommunion on LinkedIn
Cross-functional team collaboration
Provide feedback on process improvements
Assisting with escalations to expedite resolutions of issues
Platform upgrades
Forecasting, Pipeline Building
PS/MAS selling
Update HubSpot
Voice of the customer - the conduit between the customer and Caspio
Cancellations
Complaints department
Monitor customer activity/usage reports
Manage promotions/incentives ( price increase initiative, end-of-year budget, referrals, expansion)
Delivering ongoing value
Empathetic listeners
Helping customer achieve their goals
Deliver increased positive NET Revenue Retention
Become trusted advisor