Position: Customer Support Specialist
Category: Support
Experience: 10 years | English: upper

Always willing to learn the project I work for inside out, ready to make suggestions and improve customer experience, etc. 
Strive to achieve full satisfaction of customers' needs and resolving their issues. Individual approach to customers.
I love to see that a customer has his/her app/service/account working fine and all issues are solved successfully.
Successfully passed test for a technical writer position.
Good communication skills and trusted relationship with the community members (around 5500 people only in Telegram groups at the moment I quit that position) and colleagues.
Fast typing speed (any of the three languages).
Advanced user of Windows OS, worked with Ubuntu (have Mint at home), worked with MacOS a little bit (would be interesting to learn this OS too).
NO NIGHT/LATE SHIFTS, NO CALL CENTERS

Below you can see that my red line is English and the jobs are in different fields.

My work experience includes positions of 

- a customer support specialist for a Danish hotel booking pltaform (email/phone support, started to learn QA to better explain CS concerns to tech guys and understand them better) – 1 year and 8 months;

- a customer support specialist for a fintech product company in blockchain (no phone support, but 4 telegram groups, 3 threads of BTT forum, Slack, Reddit, Facebook, Twitter, email) – 1 year;

- a customer support specialist for the USA based subscription company (email support only, usual office hours, representative office in Moscow, 2012-2016);

- a personal assistant and interpreter/translator for 2 pig-breeding UK companies (along with usual duties I have provided simultaneous translation at a specialized conference and a consecutive translation at a 2-day business trip to the UK in 2009).

I had to leave my previous job because due to COVID19 the company could not operate and filed for bankruptcy.

During my unemployment periods I have worked at some short-term projects (including teaching blockchain basics for a newbie customer support specialist) and been doing translations at Upwork website.

I also had extended experience in publishing house back in 2000s which brought me great MS Word formatting skills as well as preparing mock-ups in specialized desktop publishing software to get leaflets, business cards,  posters, etc. for exhibitions. 
It was also my first experience of working with English native speaker in the person of a US Peace Corps Volunteer from the USA (we translated grant application for the Publishing House and interacted with their marketing department for this purpose).

Not sure if I do want to relocate, but that could be an interesting experience if work conditions are good for me.
- Professional and responsible enough for remote work so you can be absolutely sure that the customers are not left alone with their issues and/or questions. COVID19 lock down only proved this (worked remotely March to October 2020).
- I like learning something new and improving my skills and knowledge. Also to meet new people and make a great team.
- No night shifts, please. 
- I am looking for a real long-term co-operation so I would not want to spend too much time to get to the office, and change 3 types of transport on my way when the lockdown is over and we are all back to the office.
- I look for 800 USD net wage.