lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Technical support and customer relations
Category: Support
Experience: 7 years | English: fluent


• System installation and Configuration
My work entitled doing hardware configuration and networking, installation of our customized software in the client site doing data entry and configuring the system according to the client’s needs.
• Trainer
My work entitled training all the staff in an organization on how to use the system in various departments mainly, E-Marketing/Digital Marketing Platforms 
 Front office management, Inventory management, food & beverage management generating reports needed by the management.
• Project manager/Supervisor
my work entitled making sure the new staff who were absorbed in the company were trained on the way the system works on what is needed of them and offering support to them when need be also anytime we have a potential new client or an exhibition I was to go and do a demo presentation of our system and show them the capability of the system and the various reports in the system and anything else concerning the system.
Generating reports at the end of every module implementation outlining the various milestones and challenges experienced loopholes that I had found in their day to day running of the company and also advising on what is needed to be done to rectify or make work easier.

• Customer care 
My work entitled offering technical/software support to the various customers either online via telephone or by onsite support and to do backup of the clients data just in case there is a problem on site we have backup for them.
• Once in a client site I had the responsibilities of collecting data so that we could improve the system to be easy to use by the staff to be competitive in the industry and also take incase the management had suggestions on how they wanted the reports and the system to be it was my work to make sure I coordinate our company with the client on the changes needed and make sure all is done at the required time span.
Position: Technical support assistant
Category: Support
Experience: 0.5 years | English: fluent


Customer Support Specialist at Softmii

Worked on a project for a duration of 3 months, with the aim of helping the company to better understand the needs of our customers. 
Handling of issues or complaints made by customers, and providing excellence solutions to the customers.
Position: Technical Support Assitant
Category: Support
Experience: 11 years | English: fluent


1. Windows 8/10/11, Windows Server 
2. Linux OS
3. VMware ESXI, Workstation
4. Oracle SQL
5. HTML/CSS/JavaScript (beginner)
11 years of experience in IT sphere. Fast learner, analytical thinker, it enthusiast
Position: technical support, consulting
Category: Other
Experience: 11 years | English: intermediate

PhD in Physics
R&D chemist, participate in projects related with metal etching. Using the chemical and electrochemical polishing for surface preparation. Worked with 6Hz Niobium cavities for superconductivity studies (etching, polishing).
Have created the few lines of artistic paint (formulations), acrylic paints, textile paints etc.
Position: Technical Support / Customer Care
Category: Support
Experience: 4 years | English: upper


Bug reports and Escalation to Development or Team Lead Covering Support Chats in rush hours
Receiving calls from customers
Covering chats with QA point 100%
Remote installation of the product
Covering tickets via Zendesk ticketing system
     Extra Tasks from other departments (updating information on a help section; supporting additional products; taking part in testing the updates of the product and etc)
Training new agents
I wish to become a part of a great team and spend working time by working with interesting product
Position: Technical Support/Customer Support
Category: Support
Experience: 1 years | English: upper

Currently I am studying in Kyiv National University of Tarasa Shevshenka. Specialty: Computer science.
Business Operational Support Engineer, 1-year experience

Delivered exceptional customer support by promptly resolving inquiries and technical issues, ensuring customer satisfaction.

Applied strong SQL skills, particularly in Postgre SQL, to perform data analysis and manipulation, enabling effective decision-making and problem-solving.

Developed efficient automation tools using no-code development techniques, streamlining workflows and enhancing productivity. Also implied the knowledge of HTTP(GET/POST) protocols.

Collaborated with cross-functional teams, utilizing Jira and Confluence, to facilitate ongoing communication, track project progress, and ensure efficient project management.

Demonstrated advanced proficiency as a Windows PC user, specifically in Windows Administrative Tools, effectively troubleshooting and resolving technical issues.

During my period in company, I acquired valuable experience in customer support, SQL, no-code development, and various software tools. I am confident in my ability to contribute as a dedicated and adaptable individual, ready to drive success in a dynamic work environment.
Key values I prioritize include:

Collaboration: I thrive in a collaborative environment that encourages teamwork and diverse perspectives.

Accountability: I value a workplace where individuals take ownership of their tasks and strive for excellence.

Integrity: I prioritize maintaining transparency, honesty, and trustworthiness in all professional interactions.

Adaptability: I embrace change and enjoy working in dynamic environments.

Additionally, I am looking for opportunities for career growth, where I can develop and progress within the organization.
Position: Technical Support/Customer Support
Category: Support
Experience: 2.5 years | English: upper

In 6 month was promoted to the second level Support manager.

**Software Testing Course
"QA/QC ENGINEER"**
"Dotli"
September 2021 - November 2021
In this course, I learned software **testing theory**, tools( **TestRail, Jira, Fiddler, Postman) Data base like SQL, HTML, CSS, JSON, EXEL.**

SOLOLEARN **SQL, HTML and CSS basic course**

Free Code Camp **HTML5, CSS,**
**Devart
   Skyvia
  Technical Support Engineer **
Skyvia is a universal no-coding cloud platform for data integration, backup, management, and connectivity. 

— Solving the users' technical issues that might arise while purchasing or working with the product
— Reproducing the issues and users scenarios
— Communication with clients through Zoho CRM, live chat and Support Portal
— Researching required information on different Devart resources (forum, eSupport, Jira, Confluence) and on the Internet
— Detecting bugs, writing bug reports on Jira, checking fixes 
— Working closely with the development team and management in order to create complete responses to users and to test the products
— Working closely with different data sources, databases, storage services
— 

**ДП "Дія" (State Enterprise Diia) 
Customer Support Manager 2 level **

— Communication with clients through live chats, email, calls, social media. 
— Supervision of the first level Support managers and assistance in improving the resolution of difficult situations. Daily meetings.
— Developing and implementing web based support initiatives including knowledge bases, technical and modeling techniques and documentation.
Updating the documentation
— Assistance in resolving difficult situations\technical issues of web portal Diia. Escalating issues to developers through detailed reports. Checking the status of the problem until it is solved
— Communication with the project manager and developers to improve the product. 
— Establishing cooperation with state registration authorities.

**Multisearch.io 
Support Specialist.** 
— Communication with users via AmoCRM. 
— Assistance in setting up search on the website (e-commerce) support at all stages of using search from Multisearch. Work in admin panel with XML. 
— Communication and collaboration with developers, sales and marketing teams.

**Lumos International 
Account manager.** 
— Researching and communication with IT companies. 
— Establishing relations between the recruitment agency and companies regarding the employment of specialists.
Looking for a good and friendly team. 
Looking for new knowledge and skills.
Don't really want to work at night and do cold calls.
Position: Technical Support/Customer Support
Category: Support
Experience: 5 years | English: upper


I am looking for an interesting and challenging job in the IT-sphere with the possibility of professional growth within the company. English and tasks to develop technical skills are a must. I am ready to study a lot and work hard to achieve the desired financial and life goals.

All the information about work experience is described in full in resume.
Position: Technical support, data analyst, SAS programmer, technical translator, business analyst
Category: Data Science
Experience: 3 years | English: fluent

Data extraction, standardization, derivative variable generation, external data merge, wide data table combination, dictionary generation with SAS (SAS/SQL, SAS/BASE and other components) 

Management and distribution for more than 250 builds. Remote and on-site installation and configuration. Compose and update documentation of software specification, installation, operating environment and network configuration for product software based on 3 different software protection and licensing system (Crypkey, CodeMeter, Nalpeiron)

Established mythology for issue tracking and review on BitBucket, resolved and all the way recorded more than 20 technical and statistical / machine learning issues from clients of well-known banks, financial services, medicine, earth science, Internet technology company and organizations. Avoided unneeded cost for 20% duplicate issue tracking. Collected diagnosis file and translated technical description to be used for QA and support team in multiple regions. Followed up and offered essential assistance on technical, statistical and lingual aspects for Salford Systems and Minitab

Over 20000 lines of incremental translation for machine learning software, SPM 6.6 to 8.0, with version control.
Proofreading with team in US and China. User interface glitches fix and adjustment with Microsoft Visual Studio.
Propelled training and coordinated Japanese localization team in understanding structural change in resource file and debug UI with Microsoft Visual Studio.
About 42000 words full translation and proofreading for machine learning software command line documentation and relevant legal files, including EULA
Experience of tech support: 
Technical support with 3 years of work experience as one-man orchestra. I have experience in pre-installation advice, installation, configuration, troubleshooting and other support duties on Windows and Linux for products of my company.

Experience of data programming:
I have a general understanding of mainstream programming languages, and I am a SAS / SQL programmer myself, with SAS Certified Advanced Programmer for SAS 9 certification.

Experience of tech translation:
5 years 3 months experience since freelance. Translation for initial localization, including EULA and other legal documents, in-app and documentation strings, massive incremental translation and end-user UI inspection in Microsoft Visual Studio (QA).

Experience with working with team in US (joint-support; technical affair & communication coordination)

Please refer to resume for detailed work experience timeline.

Languages: 
English: C1
Chinese: Native
Russian: A2
I would like to find a job as a SAS programmer, data analyst, technical support (L2-3), technical translator or business analyst; or any combination of above.

Friendly team, growth for career, flexibility, competitive remuneration
Position: Technical Support, DevOps
Category: Support
Experience: 2.5 years | English: upper


Currently, I work as a Shift Leader & Subject Matter Expert of Managed WordPress CS team. I constantly work with JIRA, Trello, Confluence, including writing documentation for the team. My main responsibilities are:

1. Managing online customer support workflow; 
2. Monitoring hosting service status, handling issues and outages related to the hosting service;
3. Processing surveys and customers' feedback;
4. Assistance with the Managed WordPress product setup, troubleshooting different product-related issues;
5. DNS setup, troubleshooting DNS-related issues;
6. Analyzing core WordPress-related issues, including general PHP debugging;
7. Managing/changing basic server configurations on Nginx webserver (Alpine Linux OS);
8. Administrating hosting environment through SSH terminal, hosting panels, monitoring tools.

I am eager to work in the same direction, yet I am also ready to learn something new and accept new challenges.
Position: Technical Support, DevOps
Category: DevOps
Experience: 7 years | English: fluent

6+ years of embedded (99,999% uptime) software support, logs analysis, analysing of code on assembler level, developing of assembler solutions, testing. Knowledge base development, improvement groups leading, development of product/workflow improvements. 
Around 2 years of leading small (2-4 people) teams experience. Project management, internal tool development, project for 6 months. 
1+ year of on call support of web project which runs on 60+ windows and 1 Linux servers (US and EMEA) automation of support processes, testing, updates, hot fixing. 
Experience in support of AWS hosted SaaS
Overall 7+ years of experience in support, QA, project management, team leading and mentoring.
PLEX C, ASA 210c (6+ years of support of GSM embedded software)
Python (basic scripting + code analysis)
PowerShell scripting (tool developing, processes automation)
AWS 
Unix 
AGILE (Scrum, Kanban)
On-call support
fault root cause analysis and solution design/testing
Building processes from a scratch (QA and Dev)
Guiding improvement group (continuous improvements of processes and product)
Looking for interesting position, which requires not only explaining customer how to use product, but also root cause analysis of the product faults, up to source code review, lets call it "white box support". Possibility to work remotely is a must.
Position: Technical support engeneer
Category: Support
Experience: 5 years | English: upper


April 2021 — present - Technical support engineer

Tasks: Investigating technical problems and diagnose root causes in Linux and Windows servers, developing, designing and purposing solutions to meet tech and business needs, managing critical issues, debugging, creating workarounds for issues, live troubleshooting for on-premise clients

May 2020 — April 2021 -  Head of Support

Tasks: Building and optimization support team, fraud activity detection (both payments and traffic), analyzing traffic and tech issues, describing bugs, scripts writing, maintain infrastructure, creating documentation, implementing business processes.

December 2018 — May 2020 -  Support Agent

Tasks: Consulting users concerning the platform, analyzing traffic issues, conducting demo presentations, solving technical issues,  describing bugs, training and adapting new employees.

May 2017 — December 2018 - Support Agent

Tasks: Consulting users concerning the platform, creating a customer training program concerning Forex trading, creating and conducting workshops for customers, solving technical issues and conflict situations, monitoring the KPI performance of support team.
Position: technical support engineer
Category: Support
Experience: 0 years | English: intermediate


I am a marine engineer with the 4years of experience. During  my career, I have a lot of work communication with the different multinational teams (China, India, Philippine).

Also, I have experience with documentation: filled up Oil Record Book, Sounding Log Book. Based on my working experience, I am looking for the job in tech support services.
Operating and maintenance of the following equipment (4-stroke diesel engines, steam boilers, sewage treatment plants, fuel separators and air compressors).
Creating documentation reports and accounting (Requesting for spare parts and monthly inventory in AMOS, PMS. Business corresponding with the shipowner office, makers representatives, purchase department).
Every day, metalanguages communication with different lines of crew and port’s representatives (Engineers crew, Capitan's crew, Shipment administration).
Confident user of different software (MS Office, Email clients, etc.).
Position: technical support engineer
Category: Support
Experience: 11 years | English: pre


Installation and configuration of working PCs
Configure MFPs and Printers
Users support
Software Installation and Upgrade
Escort M.E. Dos
Anti-virus protection support (configuration, monitoring, response)
Basic help in 1C
Maintenance of server hardware
Work with the domain
Technical Documentation
Network Resource Management
Networking, work with Mikrotik, etc.
Selection and purchase of equipment
Organization of equipment repair
Position: technical support engineer
Category: Product Manager
Experience: 3 years | English: fluent


* Worked with REST APIs and extracted raw data programmatically from APIs as well as using clients (Postman);
* Worked closely with R&D;
* Worked in a fast-paced growing startup environment, managed team of analysts, overseeing hiring, training and professional growth of more than 10 employees (analytics team);
* Assessed priority & impacts of issues and requests.
* Took ownership of the issues reported and saw problems through to resolution;
* Translated requirements for improvement from the internal team to the development team;
* Comfortable with CLIs, Python, and shell scripting.
* Experience with troubleshooting, reproducing issues, and working closely with other teams to track down bugs and take part in tests;
* Created an internal knowledge base and shared information about technical issues within my team;
* Used Chome DevTools, and various logs for debugging. 
* Application technical support;
* Experience with SaaS;
* Onboarding, demos, staff training, and teaching.


Ready for the next technically challenging product to support/improve. Curious about many things with over 3 years of experience in support and operations. Skilled in adapting to new situations and challenges to best enhance the organizational brand.
Position: Technical support engineer
Category: Support
Experience: 3 years | English: fluent

Most productive technical support engineer for Ten experts Nigeria in 2021
As an experienced technical support for Microsoft partners , I am very skilled in using the  Rave application to respond to inbound calls, emails and live chat messages for in order to resolve their technical issues.
Various issues which includes troubleshooting, download, installation and activation of Microsoft 365 office applications.
Position: Technical support engineer
Category: Support
Experience: 5 years | English: fluent

Possessing a commitment to delivering customer service excellence, and a reputation for ensuring complete customer satisfaction.
Ferma Project Data Management System. (FERMA PDMS)
Standard Organization of Nigeria: -  Human Resource Software Application. (SON HR), E-Dashboard App
NOTAP (NOTAP IPTTO Website)
Federal Character Commission (FCC Nominal Roll Submission Website)
National Agency for the Great Green Wall of Nigeria (NAGGW Website)
Buypower web/Mobile App

Role: Technical Support Engineer
Position: Technical support engineer
Category: Support
Experience: 4 years | English: upper

I am a quick learner, I like to work for the benefit of the company, I am not afraid of work, and I am ready for difficulties, I like to solve the problems that my managers give me, and to solve them as quickly as possible
Greetings!
My name is Tymofii, I have been working as a technical support engeneer for 4 years, and I want to grow and develop in this direction.
I am very interested in learning new things and constantly improving my skills.
I also like new challenges because I always see a jump in my professional development when I overcome myself and learn something new.
I want to work, learn and constantly improve and increase my skills
Position: Technical support engineer
Category: Support
Experience: 0 years | English: basic


I have no experience in IT yet, but I have always been fond of this area, and I want to join it. I have a good command of a computer, set up, carry out diagnostics. Little by little I study the principle of networks. I learn quickly, like to develop, and learn something new. I am very responsible, self-organized and highly motivated person. I have very good communication skills because I have been working in customer service.
From new work I expect a friendly atmosphere in the team, interesting projects, new technologies and new knowledge.
Position: Technical support engineer
Category: Support
Experience: 2 years | English: upper

In the process...
I've been working as the engineer in the digital device repair center.
I've been working as the technical support in the Aviation. 
I've been working as the helpdesk analyst in the Oil&Gas structure. 
For now i am working as the technical support specialist in the software company (SaaS).
Looking for the opportunity to grow my developing skills.
I want to automate the processes. Do NOT want to speak with the customers.
Position: Technical support engineer
Category: Support
Experience: 11 years | English: intermediate


I worked for 15 years at West Ukrainian National University as a technical support engineer. My main tasks were troubleshooting (Windows, Microsoft Office products mainly), new computer systems installation, diagnostic of computer systems, and block repair.
Position: Technical support engineer
Category: Support
Experience: 2.5 years | English: upper


I worked in Poland as a manager for 1 year. My duties included - Preparation of Polish goods for sale in the CIS region (Ukraine, Belarus, Russia, Kazakhstan)
- Analysis of the CIS market, analysis of competitors for Polish products in the CIS market.
- Search for clients and partners in the CIS for the sale of goods of Polish enterprises.
- First contact with found clients in the CIS and Polish market.

Then I worked as a Senior Customer Support Representative (Polish language) for 1,4 year, as a senior 8 months.
I work on a project on Polish market. This project is a very big international online marketplace for buying, selling and exchanging new or secondhand items, mainly clothing and accessories. I handle customer complaints, provide appropriate solutions and alternatives within the time limit. Maintain a positive, empathetic, and professional attitude toward customers at all times. Also I helped other agents with hard cases, informing agents about the updates as a Senior.

Now I am working as a Technical support engineer in product SaaS company. My duties include: 
Processing customers' requests
Simulating users' cases in the test environment;
Communication with clients via phone calls, emails, Jira;
Resolving product-related issues;
Integration support;
Bug reproducing / reporting;
Data issues research;

I have familiarity with GCP, product development life-cycle
also have experience with databases and SQL, API (JSON and XML), have experience with e-commerce platforms (Shopify, Magento, SFC, Demandware) ,experience with PowerShell.

I am a very dedicated Technical Support Engineer who is providing care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Advanced troubleshooting skills, time management skills combined with a hard work and analytical thinking. I am open to new opportunities.