lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support Engineer
Category: Support
Experience: 2 years | English: upper

Solution-oriented Customer Support Engineer with over 2 years of experience in providing technical assistance and fostering client satisfaction. Proven ability to communicate technical concepts clearly to both technical and non-technical audiences. Seeking to leverage my technical expertise and customer-centric approach to contribute positively to a dynamic support team and enhance overall customer experiences.
Сustomer support engineer
Bolt Ukraine (oursource)
2021-2022, Kyiv
Effectively resolved intricate technical issues for drivers  and passengers via e-mails, online chats, tickets and socials.
Collaborated with the product and engineering teams to provide valuable customer feedback, leading to several product improvements.
Achieved and consistently maintained key performance indicators (KPIs) such as response time, resolution time, and first-contact resolution, meeting company standards.
Played role in retaining customers by effectively addressing concerns and retaining their trust in the company's services.
Received many positive feedback from satisfied customers through surveys, emails, and social media interactions.
Provided multilingual support to a diverse customer base (English and Ukrainian).
Resolved complex technical issues in Jira and transferred it to development team.


Technical support agent
Megogo
2020-2021, Kyiv
Provided customer support to users, troubleshooting technical issues, and ensuring a seamless viewing experience.
Delivered support through various channels, including chats and phone, while maintaining a strong focus on customer satisfaction.
Successfully resolved complex technical problems, receiving good feedback from customers.
Collaborated with development team via tickets.
Retained customers trust by addressing concerns and offering personalized solutions.
Adapted swiftly to new support tools, software, and technologies.
Solved complex problems and learned to find a common language with difficult clients
Position: Customer support engineer, customer support specialist
Category: Support
Experience: 1 years | English: upper


I have strong experience in marine sphere, working as a crewing operator for 5 years, dealing with looking, checking and supporting seafarers from the hiring point until joining the vessel and back. 
Also have finished IT courses “IT recruitment” in Hillel IT school. Then have been working as talent sourcing consultant for 8 month where my main responsibilities were looking for different technical specialists using all possible sources.
Now is looking for remote job opportunities in IT sphere, preferable in customer support departments.
Position: Customer Support Engineer L2
Category: Support
Experience: 3 years | English: fluent


For the last 2,5 years I've been working as a L2 Customer Support Engineer. Main technical skills and achievements: - MS SQL - Basics of JavaScript - HTML / CSS - XML - ServiceNow Certified System Administrator certificate Experience in Technical Support: - achieving KPI - troubleshooting - root cause analysis, QA - analyzing of system logs - identifying the reasons of the occurred problems and delivering the alternative solutions - collaboration with DEV teams and providers to ensure the complete resolution of the issues - support via calls, chats, emails - administration of enterprise applications - technical support of clients on request
Friendly company and team, perspective of growth, interesting product.
Position: Customer Support Engineer L2
Category: Support
Experience: 5 years | English: intermediate

I attended the QA Test Lab Courses, and was introduced to the basic principles of software testing.
- Providing the best customer experience (phone calls, emails, online chats through Intercom, service desk management, Kayako business email-client)
- Tested new features as Manual QA to help the developers and learn new product’s features, reported bugs using Jira
- API, integration of platforms and databases for business processes automatization 
- Eliminated errors within the competence of available logs with Rest API using Postman
- Designed letter layouts with HTML
- Settings verification for domain authentication (spf, dkim, dmark)
- Moderation email campaigns in accordance with rules and policies 
- Creating technical documentationin Confluence for communication with corporate clients, filling the internal Knowledge Base
- Remote system administration and desktop OS administration
- Local networks and databases maintenance 
- Software and hardware troubleshooting
- Setting up and maintaining hardware for local network
Passionate about Game development, Email marketing, graphic design, 3D Animation, AR\VR, visual effects and movie production. I would like to work as a support or as a tester in companies that work in similar areas, so I have the opportunity to grow up.
Position: Customer Support Engineer / Lead
Category: Support
Experience: 6 years | English: fluent


•	Namecheap, Inc, Nov 2016 – Jun 2017, Dnipro, Ukraine – Customer Support Representative.
- Assisted customers in the inbound chats and tickets in Kayako support system in English with their issues with shared hosting (cPanel) and SSL certificates.

•	Namecheap, Inc, Jul 2017 - Jan 2019, Dnipro, Ukraine – Subject Matter Expert in the Customer Support Department.
- A mentor for the tier 1 support.
- The first escalation point for the tier 1 support representatives.
- Solving hard technical issues with which tier 1 support guys could not help due to the lack of knowledge/experience.
- Setting up VPS hosting servers + WHM/cPanel.
- Writing technical articles for the internal database + proofreading articles in the external database.
- In addition, I was a part-time middle Quality Assurance Analyst. I reread chats/tickets of specific “wards” (CS representatives), marked mistakes (procedural, technical, language, phrasing), and sent those reports to the “ward”.
- Was trained to be a Support Team Leader, but could not relocate to become the one.

•	Ciklum LLC Jan 2019 – Sep 2020, Dnipro, Ukraine – Outstaff company. I was a part of 2 projects in parallel below:

>   Pixellot, Ltd. Jan 2019 – Sep 2020 – Tier-2 Technical Support Engineer
- A mentor for the tier-1 support.
- The first escalation point for the tier 1 support representatives.
- Solving hard technical issues with which tier 1 support guys could not help due to the lack of knowledge/experience in Freshservice.
- Replicating and reporting bugs/issues in Jira.
- Direct reporting to R&D, SRE, Global Manager.
- Communication with VIP customers who required a special approach with technical explanations via phone/tickets.

>   Pronet Gaming, June – July 2020 - Part-time CSS Developer
- Changing themes for booking websites

•	Fluent Trade Technologies Oct 2020 – Nowadays, Dnipro, Ukraine – Sr. Technical Support Engineer
- Responding to customers’ inquiries related to information, product functionality, and issues using Gmail or ServiceNow
- Log and classify all requests in Trello/Jira
- Investigating, recognizing, and escalating recurring issues, inferior processes, or outdated procedures
- Perform configuration modifications, documenting troubleshooting in the local knowledgebase
- Working with Linux, analyzing logs with grep, regexp, scripts
I don't want to have outbound calls. 
Also, inbound calls are not in my wish-list, but I can discuss it if the opportunities are good for me.
Position: Customer Support Engineer, Sales Manager
Category: Support
Experience: 5 years | English: fluent


My most recent job was in the IT company Ciklum as a Customer Support Engineer on a financial project. In this project, I provided an assist to customers who encountered general, technical, and financial problems when using our services. As an experienced Customer Support Specialist, I am well-versed in many aspects of communication with clients, I am able to respond to customer queries in a timely and accurate way, via email and chat, identify customer needs, and help customers use specific features, and analyze and reporting product malfunctions. Besides, I had a working experience in Bulgaria in the same position.
I have a Bachelor's degree in International Economics from Lviv Polytechnic National University. I have knowledge in international economics, management, investments, logistics, statistic, and accounting. Besides, I am additionally studying English, to improve my skills in this area. Also, I started learning Spanish.
My goal is to develop my knowledge in theory and practice and gain a great experience in well-known, successful companies. I am seeking a position, where I will be able to apply my skills and experience while increasing my knowledge and gaining career growth.
Position: Customer Support (English)
Category: Support
Experience: 3 years | English: fluent


Stuzo - L1 Support Engineer (December 2022 - current). 

Wix.com - Customer Care Expert (March 2021 - September 2022);
Providing support and care for Wix users via chat.
Sitecore - Technical Writer (December 2020 - March 2021);
Creating technical documentation such as known issues, how-to’s,
targeted user and developer guides (kb.sitecore.net).
Work with internal bug and support issue tracking systems to discover
technical scenarios and transform them into external documentation
that clearly describes the issue and appropriate resolutions.
Analyze problematic product areas, technical support interactions, and
consult with Software Engineers and Managers to determine topics that
need to be documented and how they need to be documented.
Edit, clarify, and proofread documents written by engineers.

Phonexa - Technical Support (June 2020 - December 2020);
Resolving all types of technical support issues received via ticketing
system, chat, or phone;
Creation and updating of documentation for system users via HubSpot
(support.phonexa.com).
Tracking system loads via Grafana.

GlobalBilgi - Airline Customer Support - (September 2019 - June 2020).
Creating bookings for Turkish Airlines passengers;
Issuing tickets;
Refunding and reissuing existing bookings;
Requesting additional services on aircraft or in the airport (assistance,
meal service, etc);
Acceptance payment for booking/special requests;
Providing support regarding the frequent flyer program of Turkish
Airlines.
Position: Customer Support English
Category: Support
Experience: 3 years | English: fluent

Developed an attitude to handle customer conflicts and irritation. Leaving them satisfied with the service and feeling nice about the company.
**Skills**
-  English: Advanced
-  Troubleshooting software/hardware issues
-  Communication with irritated customers
-  Maintaining support knowledge bases.

**Experience**

Copywriter
-  Searching and composing materials for IT, Fintech blogs.
-  Editing articles, providing media content and illustrations.
-  Publishing composed materials.

Content marketer
-  Leading a corporate blog.
-  Updating and creating content plans.
-  Hiring writers to execute the plan.
-  Proofreading and editing materials before publishing.

L2 Customer Support
-  Helping customers to resolve product-related issues.
-  Supporting partners and foreign customers in LATAM, Europe
-  Creating onboarding materials for the new hire.
-  Composing reply templates for Chat Support (English).
-  Processing L1 support tickets.
-  Handling product-related hardware setups.
Position: Customer Support (English/Spanish)
Category: Support
Experience: 4 years | English: fluent


I am an English and Spanish speaking Ukrainian with a Master Degree in Roman Philology. I use Spanish and English languages on a daily basis, providing consecutive interpreting for business related communication.

My key experience includes finding quick solutions for force majoure situations, multitasking, and generally making the team's life at work easier.

I've held several customer service jobs, including customer support manager in a transfer company (calls\email\chats), mostly with English and Spanish speaking customers. 
- Executed daily client support via phone/email/chat with minimal waiting time;
- Assisted with special booking requests for VIP customers;
- Found quick solutions for resolving force majeure situations;
- Monitored complaints and reached out booking agencies and customers to provide assistance;
- Conducted business correspondence (e-mail, instant messengers) and online conferences with foreign suppliers and partners;
- Scheduled and made passes for vendors (business aviation terminals, private company properties, luxury hotels);
- Negotiated prices;
- Worked with Google spreadsheets.

My last job position's (IT company Gravilink) responsibilities were about helping the engineering team with relocation to Mexico:
- Consecutive interpreting for employees;
- Website content editing and translating;
- Communication with local banking, businesses and delivery services;
- Communicating with housing staff and resolving issues;
- Making and managing medical appointments;
- Managing travel documents.

For now, I am based in Georgia, Tbilisi but willing to relocate.
Position: Customer Support Executive
Category: Support
Experience: 2 years | English: fluent

I helped the Collections department to achieve 62% recovery rate and retained some of their customers 

I came out Overrall best in my department and won the 2021 November Kpi prize
An Experienced Customer Support Officer working in a Financial Institution with a proven track record of Customer service, Debt recovery, Risk management, Fraud detection and Fraud prevention. A proactive individual with demonstrated experience in ensuring Customer Satisfaction and converting all prospects and enquirers into customers. Approves loans of customers and determining their capacity to repay the loan in order to reduce bad debts. Achieved a 50% Target of amount recovery from debtors, which was much to the admiration of the Team lead.
I want a company that values my hard work.
Position: Customer Support Executive
Category: Support
Experience: 5 years | English: upper

I have completed long-term tasks and goals, such as creating a Knowledge base, FAQ base, process guides for the team, and manuals for newcomers. I was involved in setting up new processes for the team and assisted with audits. I have experience interviewing people, writing candidate qualification feedback (conducted 15+ interviews), and mentoring newcomers (onboarded 5+ people). In my previous position, I was a team lead for a team of 5-7 people).
Hi there,

I have worked for an IT company's educational domain for the past 4 years. Being involved in regular ad-hoc customer support projects and tasks, I gained effective 5+ years of customer support experience. It includes B2C and B2B Corporate support. I have excellent interpersonal and customer care skills and am good at long-term relationship-building with customers and teams. My work style is a proactive, responsible approach to tasks, delivery focused, assuring accurate record keeping. I have a solid ability to meet deadlines, set priorities, and work calmly under pressure.

My primary responsibilities are ensuring customer requests are resolved effectively and meeting SLA. It includes user management, learning system administration, troubleshooting, and escalating issues to the respective department. 
I solve around 332 tickets per month and maintain an average 98.9% customer Satisfaction rate.
I'm a confident Excel user as I prepare customized reports regularly for the customers and maintain the team stats. I write meeting notes and create presentations for the weekly meeting.

Recently, I started studying Python and plan to finish my course within the next couple of months. This new knowledge should bring me a more technical background to assist with a more extensive range of tasks in my new position. 

My current work environment includes the following services: 
MS-Office (Excel, Power Point, Share Point, Visio)
Docebo, SCORM Cloud, SalesForce, Zendesk, Zopim, API (for LMS), Auth0, Mailchimp;
Dropbox, Stripe, Trustpilot, Monday
I'm not interested in Sales positions.
Position: Customer support expert
Category: Support
Experience: 4 years | English: fluent


- Provided support to users via emails and chats when creating a site and proactively offered improvement suggestions using the features the site-building platform has. 
- Participated in newcomers training
Position: Customer Support Expert
Category: Support
Experience: 3 years | English: fluent


An experienced and tech-savvy Customer Care Manager.

• 3.5 years of experience
• helped thousands of users
• filled in the knowledge base for my product
• educated 40+ agents, prepared 4 escalation team members
I look for a remote position as a customer support agent.
Position: Customer Support Expert
Category: Support
Experience: 8 years | English: fluent


As a Customer Support Agent, I have gained over 8 years experience in developing and implementing customer service strategies that enhance customer satisfaction and retention rates. I have conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement. Additionally, I have created and maintained customer service policies and procedures and trained customer service representatives to improve their communication, problem-solving, and conflict resolution skills.

In my role, I have also been responsible for performing quality control checks on customer interactions to ensure that company standards are being met. I have identified areas for improvement in customer service processes and procedures and coordinated with other departments to ensure that customer needs are being met. Further, I have implemented and managed CRM software to improve customer interactions and data management, and developed customer service/quality analysis metrics to track and measure the effectiveness of customer service processes and procedures.

I have worked with various technologies such as Customer Relationship Management (CRM) software, call center software, help desk software, knowledge base software, live chat software, social media management software, feedback and survey tools, artificial intelligence (AI) and chatbots, and data analytics tools. These technologies are used to manage customer data, track customer interactions, automate customer service interactions, gather customer feedback, and analyze customer data to improve customer service processes and procedures. I have experience working with popular CRM software such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, Intercom, Zendesk, and Avaya.

Currently, I am working as a Customer Success Expert and I am eager to learn more about using SQL queries to enhance data analysis and customer insights.
Position: Customer Support Expert
Category: Support
Experience: 6 years | English: fluent


Tech-savvy professional with 6 years of experience in customer relations field (mostly SaaS) with a proven track record of resolving complex issues and driving customer satisfaction. Curious about how things works, how they could work better and strive to contribute to meaningful projects. Strong communicator, good at getting along with people, either colleagues, partners or customers. Focused on Win-Win outcome.
Position: Customer Support(french)
Category: Marketing
Experience: 3 years | English: intermediate


Technical Customer Support, Mac OS Quality Assurance, Training, Critical Thinking, Customer Service, Motivation, Product Support Software Quality Assurance (QA), Quality Conscious.
Position: Customer support / Game support / Technical support
Category: Support
Experience: 4 years | English: upper


Hey, my name is Valentyn and here is a bit information about me.

From 2014 i've been working as a Customer/Technical support and Game administrator on a different gamedev products (not casino). And for that time i've grown from a green Junior support up to a Senior.
Now i work as a Technical support/Incident manager in a software development company.

It would be a pleasure for me to tell more about myself on interview.
Thank you for your time in advance.
Want:
- curious projects
- magnificent team
- fair salary

Do not want:
- to sell
Position: Customer Support, Head of Customer Support
Category: Support
Experience: 0 years | English: upper

Became a VP of Customer Support 9 months after the first day in the company, started as a regular Customer Support Representative. Reorganized the learning process for the new team members.
Sales Manager at IT company.
Customer Support Representative at AIT inc.
Technical Support Representative at AIT inc.
VP of Customer Support at AIT inc.

As Technical Support Representative learnt a lot of things regarding managing Linux systems, working with the terminal, fixing bags in PHP, HTML. Writing bash and python scripts for making workflow easier.

Currently handling the multinational team of L1, L2, and L3 technical support. Working with the technical issues concerning Hosting and Domain Services. Hiring and firing employees. Leading the interwievs.
I have been learning and using Python for the last 1.5 years. I started learning Machine Learning basics and continued with Django. Currently, I have several pet projects on my GitHub repository. I am willing to learn new things and grow rapidly as a Python developer and would like to find a company that is able to hire a 'newbie' and teach them. From my side, I can guarantee extremely high learning speed, independence, and devotion to the company.
Position: Customer support\Head of support
Category: Support
Experience: 5 years | English: upper


I have experience working in the technical support team of a cryptocurrency-related company, where I gained skills in financial monitoring and working with cryptocurrencies. Later, I worked as a Head of Support in a project, leading a team of 15 people. I established the support operations from scratch, managed communications, CRM, penalty, and reward systems. I conducted interviews for new hires and handled employee terminations. For the past 2 years, I've been working at a company that mediates between advertisers and influencers as an Influencer Manager. In this role, I've been involved in script development, trend research for viral videos, and selecting influencers from TikTok and Instagram
Position: Customer Support Head/Team Lead
Category: Support
Experience: 6 years | English: fluent


7+ years of customer support experience
2+ years of building and managing in-house and remote support teams