lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Support, Account Manager
Category: Support
Experience: 2.5 years | English: fluent

In my QA position, I improved the script, refreshed old instructions, and created new detailed guidelines. It increased the customer support teamwork quality by 50%. 	
Additionally, I created a new training program and provided training for new employees.

When I worked as a Personal Assistant I finished more than 10 successful projects in different areas. It developed my multi-tasking and organizing skills since I had to work on several tasks at the same time and organize meetings.
I have been working as customer support to the QA manager for 2 years and as a personal assistant for a half year. 

My responsibilities in the Customer service representative position:
- Handle the high amount of live chats and incoming emails
- Communication with existing customers in English and Chinese: providing information about their current orders, handling claims, offering solutions
- Working with CRM system, allocating orders, updating information

My responsibilities in the Quality Assurance Manager position:
- Monitoring performance, inspecting, and reporting quality issues
- Create communication procedures, guidelines, and policies
- Improve and control the quality of service standards and the level of client satisfaction
- Facilitate routine meetings with staff members to discuss quality improvement
- Training new customer service staff

My responsibilities while working as a Personal Assistant:
- Answering emails and phone calls
- Scheduling meetings and booking travel arrangements - - 
- Translating at meetings
- Take accurate notes at meetings and deliver a full report
- Searching for partners, conducting negotiations 
- Organize, edit working notes, and documents
- Help with daily time management  

I enjoyed my QA role in my last work. So in the future, as a junior-level candidate, I want to learn as much as I can, enhance my leadership and management skills, and develop as a QA manager or a supervisor. 

English - C1
Chinese - B2
I don’t want to work with calls. I prefer projects without night shifts.
Position: Customer Support/ Account Manager
Category: Support
Experience: 3 years | English: fluent

Secured large clients for the company, bringing up to $10000 in deals for a single customer each season, while also building relationships with celebrity brands.
Managed key client accounts and ensured their satisfaction with e-commerce and back office services.
Worked with both B2B and B2C clients, drove sales and managed invoice processing.
Built and maintained strong relationships with clients.
Collaborated with internal teams to ensure seamless delivery of services to clients. Provided on-call support to clients and continually improved processes and service offerings.
Provided leadership and guidance to a production team in every step of the process Utilized negotiation skills to resolve issues with clients.
Developed and honed skills in e-commerce, account management, and team leadership.
Assisted clients with every step of the planning process; prepared test shoots and helped showcase their creative visions.
Position: Customer Support/Account Manager
Category: Support
Experience: 6 years | English: fluent


Projects and Tasks I have completed:
1. Helped with Talking to Customers: I set up systems so that customers can talk to us through emails, chats, and social media. This makes it easier for them to reach out, and we can respond quickly.

2. Made Information Available: I put together a collection of frequently asked questions, guides, and videos. This way, customers can solve small issues on their own.

3. Trained my Team: I taught my team how to be really good at their jobs. I made sure they knew everything about our products and how to talk to customers nicely.

4. Listened to Feedback: I looked at what customers were saying and found patterns in their feedback. This helped us fix things that were bothering them and make our products better.

5. Performance tracking: Used tools such as Pipedrive and Helpdesk to analyze and assess chat and response metrics. This helped my team improve.

Technologies I have used:
I've used tools like Pipedrive to keep track of customer conversations, Live Chat for chatting with customers in real-time, and Help Desk to see how well my team is doing.

My Current Role:
I oversee the Customer Support Department, and I work with other teams to make sure our services are the best they can be.

What I Want to Improve:
I want to learn programming and data analytics to effectively analyze customer data.
Position: Customer Support/Account Manager/
Category: Support
Experience: 5 years | English: fluent

I have broad experience in using different customer support tools and software, such as ticketing systems, knowledge bases, and team collaboration apps. I'm able to manage multiple tasks and prioritize them to ensure customers receive timely and exceptional service.

To sum it up, my extensive industry knowledge, knack for solving problems, excellent communication skills, and proficiency in customer support tools make me a strong contender for the Customer Support Representative position. I firmly believe that my expertise and commitment will make a positive impact on the success of projects and ensure utmost customer satisfaction.
During my 4+ years of experience working as a Sales and then Customer Support representative, I've gained extensive knowledge of the industry and its demands. My current position as a Customer Support representative has enabled me to provide excellent customer service to all clients. Additionally, I have advanced problem-solving skills that allow me to troubleshoot complex queries quickly and efficiently.

With remarkable communication skills, I'm able to effectively interact with customers from different backgrounds, understand their concerns, and give them precise and clear information. I can remain calm and professional under pressure, which helps me handle difficult circumstances with grace and composure.
I'm currently on the lookout for an exciting new job opportunity that goes beyond the usual customer support roles. While I've had experience in sales and customer support, I'm eager to expand my skillset and take on fresh challenges.
Position: Customer Support|Account Manager
Category: Support
Experience: 3 years | English: fluent


I worked in a "paper-writing services" company with German and English languages. I was the only employee who could deal with the German language so that I was responsible for:
- working with the customers (chatting, emailing, phone conversation) that have placed the order;
- checking the paperwork that the writer has provided us with;
- looking for the writers that could provide us with academic paperwork (the database was almost empty, so I was searching for them on my own on different freelance websites);
- and also checking the paperwork that the writer has provided us with.

I may say that I was the manager, the customer support representative, the success manager at the same time. The only thing I discussed with my manager - is a salary for German writers.
When my colleagues from the English sector needed help - I worked with general English orders.

Then on my other job, my main responsibilities were: 
- communication with the customers (chatting, emailing, phone conversation) and providing assistance in different areas (billing questions, technical issues);
- dealing with different departments (Moderation, Technical, Billing);
- helping our newcomers while their first months in the project (during and out of the shifts) and preparing them for the final test that takes place after the first working month.

And as an account manager, I worked in a company, that is connected with marketing and mystery shopping and my main responsibilities were:
- communication with the clients (emailing, phone
conversations, replying on tickets) and providing assistance in different areas (billing questions, technical issues, project features);
- dealing with different departments (Moderation, Technical, Billing);
- proving training sessions related to our system, teaching clients to deal with it;
- helping clients in upgrading their current marketing projects or making those projects from scratch.
Position: Customer support, Account manager, Customer care
Category: Support
Experience: 4 years | English: upper

- Successfully led several projects with small teams. The tasks were done on time or earlier;
- Implemented and conducted regular training courses in the team, which increased the overall knowledge of the product, the quality and speed of processing cases of medium and high complexity;
- Offered to change one of the core elements of the platform functionalities. After the implementation the results were:
1)The element usage efficiency significantly increased
2)Decreased the number of incoming requests regarding the element
3)The amount spent on the page by the client has decreased, which indicates the simplification of working with the specified element
At the moment I work as an account manager in the product IT company.
In my current position, I work with b2b and b2c clients, provide assistance via the live chat and email systems: Intercom and Kayako.

One of my key responsibilities is to organize the work and distribute the incoming requests for other managers under my supervision.

The core of my job is to serve customers, provide assistance, troubleshoot issues, and clarify the product details, in case something is not clear for the client.

Skills and technologies used:
Intercom, Kayako, Monday board, Trello, JIRA, Confluence;

I'll be happy to share my summary and discuss the opportunities to join the new family.
Position: Customer Support, Account Manager, Customer Care, Technical Support, Customer Service
Category: Support
Experience: 1 years | English: fluent

Currently, I am successfully leading a project to increase service sales in the region's countries.
Nominated as employee of the month at Caesars Palace in Dubai.
Have pass course and certificated as "On Job Trainer".
Compleating course "Become a Product Manager | Learn the Skills & Get the Job" at Udemy.com
An experienced specialist with a proven work history in the hotel industry in Ukraine, Qatar, and the United Arab Emirates. I have experience in preparing for the opening of international hotels and stores, team management, customer service, sales, and management. I am procient in Microsoft Ofce, as well as PowerBI, CRM, PulseCX, IShare, Google Analytics, and Micros.
My last position is Service Experience Specialist in international retail company. Initially, I established communication between the store and service providers, launched monitoring and feedback collection for store services to identify problematic areas (and subsequently worked on resolving them regularly). I placed service-related communications at all customer touchpoints (store, pickup points, online store), which increased the sales of services. I updated information about service terms and made it more accessible, reducing the number of negative reviews. I developed a business case for launching a new service, monitored competitors in the market, and adjusted conditions and prices for product delivery. I created a concise version of the description for all store services and placed it in all store departments, increasing employees' awareness of the store services, resulting in improved service satisfaction and the percentage of service sales. On the other hand, I worked with the region, received and implemented new service standards, prepared reports on service sales and satisfaction indicators.
I expect to have the opportunity to expand my knowledge and skills in the technical field as well as in the customer service and also work in the environment of professional growth and career development. Would love to work in a friendly and fun team of professionals.
Position: Customer Support / Account manager / Customer success manager
Category: Support
Experience: 5 years | English: fluent


I have 7+ years of experience of remote customer support and website content moderation and also 4+ years of teaching and tutoring. For almost 2 last years I have worked as a customer support and account manager. Additionally I have worked as a freelance translator and interpreter (English-Ukrainian-Russian).
Position: customer support, account manager, team lead, customer care lead
Category: Support
Experience: 7 years | English: fluent

Developing confident negotiation skills through career choices enabled me to contribute in expanding an existing client base in one of my recent companies. 
As I mediated between online calls and meetings with clients and collaboration with the recruitment departments, I implemented strategies to present relevant candidates to the clients in line with their requirements.
Having all that experience helped me to reach a team lead position that later on gave me an opportunity to build a new customer support project from scratch.
Skills:
•	Lead generation
•	Confident presenter and negotiator
•	Requirements engineering and analysis
•	Team mentoring and supervision
•	CRMs: Zendesk, Hubspot; Tools: Slack, Asana, MS Office, Jira



Experience:
Worked as a customer support and affiliate manager account/business development manager for over 6 years 
3 years of experience as customer care lead
Experience building projects from scratch 

Languages:
Ukrainian­ native
English ­ fluent
French ­ intermediate
Having reached the stage where I am assertive in my work and focused on outcome, I look for a post that will employ these qualities in a fast-moving, positive environment
Position: Customer support administrator
Category: Support
Experience: 1.5 years | English: basic


administration of the customer support process
competent and timely communication on all channels
customer support in the CRM system and on the product website
professional counseling
connecting/disabling services
resolution of conflict situations
invented a system that significantly simplified the speed and quality of answers to complex questions
phone calls are too much for me
Position: Customer support advisor
Category: Support
Experience: 1 years | English: upper


Within the span of one year, my tenure as a customer support advisor at Webhelp has revolved around furnishing live software assistance to the esteemed clientele of a colossal American technology corporation.
Position: Customer Support Advocate
Category: Support
Experience: 4 years | English: fluent

Good oral and communication skills and enhanced interpersonal skills certificate. Analytical and attentive to detail,Committed to professional ethics workshop award.
I have worked as Customer Support Manager my goals were to Adhere to data collection and management procedures to prepare, collect, record and input data.  Collect annual reports and detailed budgets for proposal inclusion. 
Coordinator with investigators to create research proposals and interface with funding agencies to exchange information. Support study participant activities to include hiring, communication, screening and orientation. 
Coordinate with external vendors and schedule appointments. Oversee vendor performance to ensure timelines and quality. Also worked as support manager for a major company dealing with clients from around the world as a English operator.I have used Windows, JIRA Microsoft office and other latest software for day to day work. I believe that every individual has a link to the entire operational board for an organisation that what i would want to develop.
To work in a dynamic organisation that will utilise my professional qualifications.I believe that every individual has a link to the entire operational board for an organisation. (Remote work is a +)
Position: Customer support, Affiliate manager
Category: Support
Experience: 3 years | English: upper

More experience working abroad.  In Ukraine, I worked in the field of tourism, booked business trips for corporate employees.  I speak English well, Serbian and Polish language and love to communicate with clients. The most important achievements for me are happy clients, satisfied employers and colleagues.
Event manager
Travel consultant
Customer support manager

Experienced customer service, sales and travel support manager. Over the years of experience, I have worked on various projects, starting from sales to providing assistance in using the service / product. I used such tools as Sales CRM,  1C, Google and Zoom applications.
My work experience helped to develop such soft skills as communication, teamwork, time management and adaptability.
Interesting challenges. I'm open to new positions.
Position: Customer support, Affiliate manager,Lead Generation Manager
Category: Sales
Experience: 5 years | English: upper


1. KoderLine 01.04.2016 - 05.08.2016.(IT)

Position: hunter manager.

responsibilities:
- work with cold base;
- maintain regular and effective communication with clients;
- generation of new leads;
- 1 c 7.8
- CRM


2. Boychak 28.08.2016 - 09.03.2017.

Position: Trade agent.(trade)

responsibilities:
- work face to face;
- visiting traid points;
- sale;
- control of receivables;
- 1 c 7.8

3. Ekipazh 01.09.2017. - 12.05.2019.(producting)

Position: Sales department manager.

responsibilities:
- Client support;
- work with invoices;
- sale;
- maintain regular and effective communication with clients;
- 1 c 7.8
- CRM


4. TopComputer 25.10.2019 - 24.02.2022.(trade)

Position: Sales  manager B2B.

responsibilities:
- Work with hot and cold base;
- generation of new leads;
- work with invoices;
- sale;
- maintain regular and effective communication with clients;
- 1 c 7.8
- CRM

5. EvaDav 01.02.2023 -20.05.2023.(digital marketing)

Position: Hunter manager

responsibilities:
- Work  cold base Lnkdn, telegram
- generation of new leads;
- CRM
Hi, i'm Vitalii, open to job offers as a manager or customer support specialis , affiliate manager.
Position: Customer support agent
Category: Support
Experience: 2 years | English: fluent


2 years experience in customer support, strong hospitality background that helps juggle multiple requests at one time and deal with stressful situations. Detail-oriented and strong organizational and multi-tasking skills. Able to adapt to different situations and environments.
Position: Customer support agent
Category: Support
Experience: 5 years | English: upper

-provide exceptional help to customers’ inquiries and requests through chats ,calls,emails in a timely and professional manner;
-promptly process orders, applications and resolve client’s requests ;
-provide feedback on the efficiency  of the customer service  process;
-build and maintain strong client relationship
5 year experience in customer support and vendor communication area. Ability to work quickly and resolve multiple tasks. Experience in team-building and working area management in office . Good communication skills with American speakers .
I’m looking forward for an interesting job with decent salary where I can apply and improve my professional and soft skills and where I can face perfect team to work with.
Position: Customer support agent
Category: Support
Experience: 1.5 years | English: intermediate


After graduating from Yaroslav Mudryi National Law University, I worked as a lawyer for two years. Then I worked in several Internet-media as a journalist for the next few years. After that I tried myself as Product Manager in a company that deals with 3D modeling of premises and buildings. After this business crashed I started to work as customer support agent and then Tier 2 for Brainstack company and worker there for almost two years. Then I've decided to get back to the law sphere in commercial real estate sector. But then the war came and now I need distant job preferably customer support agent for now.
Position: Customer support agent
Category: Support
Experience: 1.5 years | English: fluent


Assisted EEA, US and APAC based customers with issues in chats and tickets, delivering exceptional service by leveraging extensive knowledge of products and creating welcoming, positive experiences. 
Effectively communicated with customers about account changes, new products, services and potential upgrades. 
Responded to customer requests, offering excellent support and tailored recommendations to address clients’ needs. 
Provided accurate information about promotions, customer programs and products, helping drive high customer retention. 
Assisted in resolving financial and technical issues via interaction with the corresponding departments.
Managed and resolved conflict situations.
I am looking for a position that provides the opportunity for professional growth and self-improvement. Ideally, I wouldn't want to work night shifts (maximum 1 night shift in a week).
Position: Customer support agent
Category: Support
Experience: 5 years | English: fluent


Easycar Carshair: Customer support manager
- helping guests with renting a vehicle in CA;
- negotiations with insurance companies;
- dealing with body shops and mechanics;
- arranging deliveries and towing of vehicles;
- assistance in opening and register business in other states of USA.

Candor Global Services: Program consultant and sales agent
- consulting clients and selling services of making websites, SEO, social media and applications.

Onyx (Nexteum): Customer support and sales agent
- helping customers with their orders;
- solving conflicts / disputes.
- consulting customers and selling of products.
Position: Customer support agent
Category: Support
Experience: 2.5 years | English: fluent

Translation, subtitling, and transcription.
Freelancer since 2018. Mostly doing translation jobs but interested in copywriting as well. You can check my portfolio on some other sites where you can find positive feedback about the projects I have successfully completed.
I am mostly interested in a remote job. In the future, I may relocate if a good salary offered.
Position: Customer support agent
Category: Support
Experience: 1 years | English: upper


Highly organized, calm individual with experience working in Customer Support, possess a Bachelor's degree in Translation.

01/2021 – 10/2021 Customer support representative 

Provide assistance with the web interface in English and German.
Handle complaints and issues.
Omni-channel support (emails, live chat, and calls).

01/2020 – 12/2020 Travel manager
Work and collaborate with contactors. Manage selection, implementation and termination of travel supplier relationships (bus, hotel, eating establishments).
Track travel budgets.
Manage travel logistics.
Conduct staff briefing.
Update the website, add images and descriptions (Wordpress).