lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support Specialist
Category: Support
Experience: 4 years | English: fluent


Experience
Pond Mobile, Kyiv — Technical Support Assistant (February 2016 - PRESENT)
My main  responsibilities as Tech Support Assistant include but are not limited to troubleshooting and providing technical assistance to English and French speaking VIP customers over phone, chat and email. Customer support representative also monitors data and modifies settings on the customer’s lines that includes changing SIM cards, plans, numbers, adding local numbers, monitoring usage, troubleshooting Pond Mobile’s app. Our company is a Mobile Virtual  Network Operator (MVNO) and that has provided an opportunity to work with almost every big network operator like T-Mobile, AT&T, Sprint, Telna and learn precisely the protocol of operating in their  diverse systems and the nuances of their work in most visited countries. 
Kyiv International University, Kyiv — Teacher of English and French Languages (September 2014 - July  2016)
My responsibilities included teaching English and French to students of both University and College, mentoring, documentation, and hosting events to boost the University's popularity.
Position: Support Specialist
Category: Support
Experience: 2.5 years | English: intermediate

Improving percentage of customers positive reviews from 85% to 96%.
Freelancer for now.

Previous Experience

Integration Support Specialist (L2 AdOps)
Starts from 11.2022 to 05.2023
LoopMe
Skills:
Investigation troubles with advertising campaigns;
Traffic analytics;
Troubleshooting;
Creating bug reports;
Setting up advertising campaigns on test account and testing creatives;
Working in cooperation with product team for fixing bugs ASAP;
Processing tickets on Jira, answers to requesters;
Direct communication with specialists in other company departments. 
Workspace:
Chrome console;
MS Office;
Kibana;
Jira;
MySQL;
Postman;
Charles;
Tools developed by the company.

L1 Support + SEO/Researcher
Starts from 01.2017 to 10.2022
Home Office (8–10 employees only)
Private Products, (Info sites, Apps & digital distribution, Etsy store)
Biggest Projects
Onplanners.com
Digital-Planner.com
Softcatalog.info
Customer support by Email and Chat on Etsy;
Participation in development of product;
Testing and verification bugs;
Creating bug reports;
Setting up advertising campaigns using Google Ads, Facebook, PBN;
Human Resource Management (link builders, copywriters); 
Working in cooperation with product team to improve product & fixing bugs ASAP.

Tools:
MS Office & Google Docs;
Kibana;
Chrome console;
Google Analytics;
Serpstat, Seranking;
PDF editors;
Apps for sync with test devices;
Drupal modules, development by the company;
WordPress;
Redmine.
Position: Support Specialist
Category: Support
Experience: 2 years | English: upper


Hardworking College Student seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Adept in various social media platforms and office technology programs. Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with superior knowledge of the customer service industry.
Position: Support Specialist
Category: Support
Experience: 0 years | English: upper

I have no achievements in IT-sphere, only achievements in legal sphere.
I decided to go to courses "Information processing and software operator" to get a job in IT-sphere. 
I speak English (Upper-Intermediate). I want to get a position of Customer Support Specialist, Technical Support Specialist. 
Knowledge and readiness to learn are the most important things for me.
I am ready to discuss rate of my salary.
I prefer to work in successful, dynamically developing company.
Position: Support Specialist
Category: Support
Experience: 4 years | English: fluent


I got a comprehensive experience specializing in information technology, customer service, communication, and software configuration. A proven track record of interfacing with diverse clients to resolve any case such as complex software defects or technical issues.
Position: Support Specialist
Category: Support
Experience: 3 years | English: fluent


I have worked as a customer support agent for 2 years and a support specialist for over a year. I moved to the tier 2 in my educational support care company within the space of 6 months. It would have been earlier but probation period was 3 months and then work starts after then. 

I also worked as a support agent in one of the largest online clothing store, I became a specialist and my probation period was waved because I did exceedingly more than expected. 

I provide support for educational institutes, clothings lines, Amazon to mention but a few. 

I stopped working for my very great company be cause of the war that happened between Ukraine and Russian. 

I have worked with different support techs like Zendesk, Helpdesk, atlassian, Jira and very familiar with Microsoft office
I pay attention to detail, deadlines, very productive, energetic and have good communicating skills.
Position: Support Specialist
Category: Support
Experience: 2.5 years | English: fluent


I've worked as a customer support specialist for the last two years. Since last year I've been a support team lead of 5 people. I've to manage their shifts, keep the internal SOPs and guides up-to-date, and check information in Stripe and PayPal in case of any issues. We use Monday for task management and Slack for internal communication.
Position: Support Specialist
Category: Support
Experience: 0.5 years | English: upper

After 6 months in the company, I was offered a Customer Support Head position, but unfortunately, I had to move to another town where I am living now.
I worked as a Customer Support Specialist at Azbit Limited (Minsk Office)  for almost 1 year. My job responsibilities included providing fast and professional on-line (Telegram, live-chat) response to users' issues, maintaining a high level of users satisfaction, updating the support knowledge base by creating technical articles, identifying and reporting on trends, repeated issues, and urgent bugs, responding to clients' questions on social media ( Twitter, Facebook, youtube, Instagram), processing tickets on Intercom, working with Slack, Confluence, CRM system. 

Azbit is a multifunctional crypto platform providing a full range of the market’s most wanted and most demanded services with single account access.
Azbit Financial Ecosystem:
-Crypto Exchange
-Bank Institution
-Investment Platform
-Electronic Payments
At the moment I'm looking for a remote full-time position, preferably without phone calls, day and night shifts.
Position: Support Specialist
Category: Support
Experience: 3 years | English: upper


Looking for a position as a Customer Support Specialist.

My work experience:

CIKLUM (02/2019 - present)
Support Engineer 
‒ Providing first tier support to any issue raised and found from emails, chats and phone calls 
‒ Monitoring, sampling and testing events on the Production environment 
‒ Internal database management 
‒ Quality control of first tier work, scheduling and work planning 
‒ Teaching and supporting newcomers 
‒ Creation and regular update of manuals, guides, solutions 

SIMPLY CONTACT (07/2017 - 02/2019)
Customer support agent 
‒ Customer support via incoming calls and emails 
‒ Out-coming calls to customers who experienced any problem with company services 
‒ Became a Senior agent and later a Supervisor

DYNASTY LAW FIRM (10/2014 - 09/2016)
Office manager 
‒ Office preparation before working day 
‒ Helping employees to resolve arising problems and conflicts 
‒ Office document management 
‒ Meeting and accompanying the clients
‒ Got an award as the Best office manager of the year
Я очікую великий простір для розвитку, цікаву специфіку проекту, та класний колектив.
Position: Support Specialist
Category: Support
Experience: 3 years | English: upper


Monitoring software issues, identifying bugs, creating feature requests and improvements. 

Good with JIRA, YouTrack, MS Office, Teams, Webex, NOP, Zendesk, Mojo, Salesforce, 

I help pilots to perform their flights according to regulations. Dealing with Eurocontrol team and ATC units.

Dealing with software issues using relevant company internal management & IT systems. 
Troubleshooting and workarounds with issues for urgent cases.

Customer support service- managing users' reports, customers should always be happy.

Assisting customers in the usage of the software.

Business Aviation service ordering portal.
Position: Support Specialist
Category: Support
Experience: 3 years | English: upper


newbies mentoring program
providing assistance to English speaking users of the service
report of bugs in the system in case of any
monitoring of orders in the admin system
chat correspondence and phone inquiry resolution
Position: Support Specialist
Category: Support
Experience: 11 years | English: fluent

Operation systems: Windows 8/7/XP, MAC OS X
Mobile operation systems: iOS, Android
Programming languages: good knowledge of SQL, basic knowledge of T-SQL
General RDBMS knowledge: database, normalization, database objects, data integrity  
CRM softwear                                          
Browsers: Internet Explorer, Chrome, Mozilla, Safari, Opera, Firefox
Other software: MS Office 
Typing skills:   Excellent speed and accuracy
Service Desk Representative
11.21-present
brightfin (IT-software Manufacturing)

Support Team Lead
05.21 – 11.21 
WEBXLOO, (IT-software Manufacturing)
• Act as a mentor and provide oversight, coaching, and training to support staff
• Assisting new and, per-exsisting clients to utilize full product feature via trainings and demos
• Reviewing reported bugs
• Testing unrealized products
• Testing clients' websites, updating HTML and CSS codes

Customer Support Specialist
02.20-05.21 
WEBXLOO, IT

International project manager assistant
 07.18 - 07.19 
Tickets Travel Network_Lviv
•Business management assurance for existing markets;
•Help with new market launch and development: timing, budgeting and planning;
•Products and services opportunities identification;
•Help with planning and implementation of new initiatives and projects;
•Market research and analysis;
•Work with development office and external experts in order to assure market needs;


Customer Support Specialist
 07.17-05.18 
WEBXLOO, 
- Provide product/service information by answering questions, offering assistance
- Follow up with prospective customers and return email/voicemail
- Follow up with existing customers to confirm their satisfaction and generate leads
- Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction
- Provide troubleshooting assistance for customers' orders, account statuses and relevant problems
- Attract potential customers by answering the questions about products and services; offer information about other

Web-based researcher in the area "Life Sciences" and "Pharma"
12.15-08.16 
Veeva Systems, (medical science)

Translator, researcher
02.15- up till now
(English - Arabic translation)
- IT translation
- Medical translation
- General translation

Sales Representative (English/Arabic Department)
01.15-01.17 
ZoomSuppor (remote customer support (Windows and Apple))_Lviv
•provide technical support and world-class customer service via phone;
•attract potential customers by answering product and service questions;
•offer company’s service and persuade potential customers to purchase it;
•handle and resolve customer complaints;
•identify and assess customers' needs to achieve satisfaction;
•provide accurate, valid and complete information by using the right methods/tools;
•follow communication procedures, guidelines and policies.

Stock controller and customer service
11.04-02.14 
“Medical Environment Centre (Orthodontics (Ormco)
Position: Support Specialist
Category: Support
Experience: 4 years | English: upper


Support Agent
Veterinary Integration Solutions • Remote
- Responding to customers inquiries in accordance with SLAs;
- Provide appropriate solutions to maintain high customer satisfaction;
- Conducting case escalation;
- Writing technical documentation and other self-help content;
- Optimizing our support process;
- Improving internal documentation.

QA/Support Specialist
Gera-IT • Cherkassy
- Familiarize with the product;
- Search, reproduce and report issues;
- Plan, maintain and perform manual testing;
- Participate in Project Processes: Daily Calls, Sprint Planning, Retrospective;
- Research and resolve users issues;
- Proper escalation of unresolved issues to the appropriate internal teams;
- Ensure accurate recording and closing of all issues;
- Gather feedback from customers, propose system technical and functional
improvements;
- Write and update the knowledge base of the product;
- Deal with subscription issues(payment decline, automatic billing failure, double
payments, and refunds);
- Send invitations for product demonstration, provide demo on-demand, close deals.
Position: Support Specialist
Category: Support
Experience: 2 years | English: fluent


- Support Specialist at Billtech (Vinnytsia) - 1.5 yr
Instructing clients, providing communication and problem solving (Crypto)

- Freelance Motion Designer - 1yr
Client communication, animation creation

- Writer at 4Writers - 7months
Providing high quality research papers to students in English

- Support agent at Aviacontact (Vinnytsia) - 3 months
Solving flight ticket issues and instructing international clients via audio
Position: Support Specialist
Category: Support
Experience: 1 years | English: fluent

Spent 1 year in the USA
Teacher of Engish in private school (May 2019 ‐ March 2020)
Responsibilities:
Helping my students (from kids, teenagers to adults) with practice in English, correcting their mistakes, teaching them grammar and boosting their con dence in spoken and written English.
Customer support specialist ‐ (Amazon store, Prom.ua, Rozetka.com.ua) (March 2020 ‐ present)
Responsibilities:
Consulting and answering customer questions regarding service.
Outbound calls to customers for handling basic issues. Assistance with website navigation and tools.
Working with Google Sheets.
Ensuring a high level of customer service and positive expirience.
New experience and new challenges in my life.
Want to become successful in IT sphere.
Position: Support Specialist
Category: Support
Experience: 1.5 years | English: intermediate


The common informaton about my work experience i provided in my CV. If you will have any additional questions about it, you are welcome to contact me.
I want to learn everything I need to become a software engineer or DevOps. Both of positions is acceptable for me, so i would start from 'trainee' position if we talking about software developer offers and support specialist for beginnings on way to devOps.
Position: Support Specialist
Category: Support
Experience: 4 years | English: intermediate

• Complete support, perfect product knowledge, efficient and competent solution of any cases with users,
handeled over 12,000 individual requests.
• Work with corporate clients, communication with the customer, full user support during the event.
• Work and communication with different departments, reporting, direct communication with developers.
• Experience at LAN events, connecting, configuring the PC required software, support and solution of any
cases.
• Working with budget
• Extensive editorial expertise, optimizing the guide-line, article, rules for users.
• Customization and addition of new features to optimize the work of tech supports.
• Full Discord Server Management, among them is one of the largest cybersports servers - WePlay Esports
(50,000+ users), GG.UA, DashFight, Digital Forces of Ukraine. • Understanding what the perfect server
structure should be, creating and configuring channels, roles, rights.
• Create or add existing Discord bots with subsequent configuration.
• Working with services: Zendesk, Tilda, Trello, Postman, Jira, Slack, Mira, Google Sheets, Documents etc.
- WePlay Holding
Content production company that combines the
best practices of esports, technology and
entertainment to provide cutting-edge products and
services worldwide.
- Implementation Support Specialist
Mar 2019 - Nov 2022 | 3 years 7 months
• Writing, updating and filling the help center with
guides.
• Discord server management
• Provide customer support via Zendesk and
Discord
• Bug reporting via Slack and Jira to development
team
• Administration Discord and Zendesk
• Communication with another departaments for
resolving user's needs
Position: Support Specialist // Account Manager // Integration Specialist // Customer Success Manager
Category: Support
Experience: 5 years | English: upper


2023 March - Customer Success Manager. PeopleForce HR software. (London, UK)
2022 October - 2023  February - Integration Support Specialist. LoopMe. (London, UK). 
2021 June – 2022 July  – Customer Support Specialist/Application Content Moderator. SupportYourApp. Inc (USA). 
2021 February – 2022 October - Information Technology Specialist. Appen (remote work, part-time), Sydney (Australia). 
2020 March – 2021 February - Technical Support Specialist. Webhelp. Lviv (Ukraine). 
2018 July – 2022 January – Data Transcribing/Translator Specialist (Ukrainian, Polish), (remote work, part-time). Parker Corporation LP. Edinburgh (United Kingdom).
2017 December – 2020 March – Data Transcribing/Proofreading Specialist (Polish, Ukrainian). AgiliWay. Lviv (Ukraine). 
2012 – 2019 – Teacher of pedagogical and psychological subjects (by hours, part-time). Ukrainian Catholic University. Lviv (Ukraine).
Position: Support Specialist, Analyst
Category: Support
Experience: 1 years | English: intermediate

One of my achievements  is the speed of work. It was very important to work quickly  In the last project.
I Have experience in technical support.( First line) .The project was engaged in the support of private entrepreneurs on the platform where wholesalers contacted whith buyers.
Also I have experience as an analyst in project Private Lable where I analyzed a lot of items according to the check list.
Position: Support Specialist, Community Specialist
Category: Support
Experience: 2.5 years | English: upper


I'm an experienced support specialist,
eager to learn, and explore new
technology, quick learner.
Interested in providing the best
user experience.  
My last job place was a game development company(mostly social casino games).


These were my main duties as a customer support specialist:
- Helping players in solving in-game and technical
issues via Helpshift
- Processing user requests within the framework of
targets (KPI)
- Investigation of in-game situations
- Collaborating with other teams in order to drive
continuous improvement of internal and external
processes


As a community specialist my main duties were:
- Tracking Facebook fan pages, replying to users in
private messages and under their posts
- Working with user reviews in Google Console, App
Store Connect
- Drafting instructions and F.A.Q.
- Staff training
- Identification of potential issues based on the activity
of players on Facebook
I definitely do not want to work in the social casino genre. I don't work night shifts.
Position: Support specialist / Content manager
Category: Support
Experience: 3 years | English: upper

I'm able to understand customer or/and leadership and clearly to set out task for other members of project either it's designer or web-developer.
I'm interested in such projects and/or vacancies as supporting of websites content Russian, Ukrainian, English languages (CMS: WordPress, Bitrix, OpenCart, MODX, Joomla!, Tilda); supporting (correspondence); data entry; translation from/to Russian, Ukrainian, English.
I have more than 15-years experience working in transport logistics and 3 years at digital sphere (Junior Project manager, Applications' Support). At this field my job consists: 
•	Service and support both new and existing customers;
•	Providing with timely professional support through online chats, email and telephony;
•	Control and accompany of a project at all stages as design, development, launch, SEO-promotion, technical support, further;
•	Drawing up and put direction of technical specifications for designers, developers, SEO-specialists;
•	Providing reports, daily plans and periodic updates requested;
•	Filling sites with different content.
I'm curious about remote work whatever it will be huge project or simple task at digital area. Currently I'm engaged in editing and filling the content of website developed on  various CMS.
It'll be great to deal with data entry, checking and processing.
Position: Support Specialist / Data Analyst
Category: Support
Experience: 4 years | English: upper

- I was working with our dev team on a large automation project. The project consisted of data analysis, algorithms, logical design that helped us filter out fraud and spam. 
- Drew up the guidelines for new employees 
- Proposing multiple new ideas on improving our UI design 
- I introduced a new type of reports for our department. The reports included: work type, time allocation by tasks, labor costs, etc. 
- I created a training program for new employees in several departments.
I have been working in the IT field for 5 years, with 2 years as a team lead. I have been doing 1st line client and user support, data analysis, researches, pre-sale inspection, content moderation. Besides this, I worked on UI design for backend users and performance optimization. 
My daily duties included:
- Mail, chats, and tasks in Jira check, answer questions, forward to proper departments
- Website content check and trends define;
- Bug reporting;
- Creation of tickets in Jira
As a team lead, my duties were:
-	Assigning tasks to team members
-	Present monthly reports
-	Conduct presentations for upper management
-	Collaborating with other departments on cross-tasks.
It would be great to have both options to work from the office and remotely. 
I prefer to work during European business hours.
Position: Support specialist / Financial manager
Category: Support
Experience: 4 years | English: upper

- Good at resolving conflict situations with clients. 
   - In my work as a financial manager made a proposal to reform Google Spreadsheets with formula usage for more convenient form of accounting. Which was successfully implemented.  
   - Successfully designed advertisements about our services, promoted them in Telegram channels.
Financial Manager
Responsibilities: 
- Communication with clients via instant messengers; 
- Deposit/withdraw / exchange / sending of cryptocurrency to the customers' wallets;
- Working with various wallets and exchanges, mainly with: Binance, Houbi, Kraken, Electrum, Metamask, Gnosis;
- Registration and verification of accounts on exchanges;
- Finding problems and solving difficulties in the exchange process with clients;
- Communication with support services and finding a solution in case of difficulties during the exchange and transfer from exchanges;
- Maintenance and accounting of all assets, transactions and documentation. 


Support Agent 
Responsibilities: 
- Working with user requests by email (in the Helpdesk system);
- In-depth knowledge of the product from the technical and visual sides;
- Communication in working chats, analysis of cases with developers.