lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer support, HR
Category: Support
Experience: 4 years | English: fluent


08/2021 – 12/2022 Admin and Project specialist (Remote Opportunity)
Abbrivo International
• Managed several individual and cooperate organization’s project to ensure the confidentiality and monitoring from start to finish.
• HR duties including staff payroll, welfare, onboarding, and communication of HR policies and staff concerns to management.
• Delivered expert administrative support to internal staff and management by efficiently handling a wide range of routine and special requirements.

06/2020 – 09/2020 Marketing Intern (Remote Opportunity) Maximize Your Potential (MYP) Mastermind Group, Inc., Atlanta, GA (A personal development company that supports individuals in their efforts to pursue their personal and professional goals)  Managed social media accounts by engaging with influencers to promote content via established social media channels.

08/2019 - 05/2020 Brand Manager & CEO’s Executive Assistant The Dexterity Group, Ibadan, Oyo State, Nigeria 
 Managed the successful implementation of projects. HR duties including staff payroll, welfare, onboarding, and communication of HR policies and staff concerns to management.

09/2017– 04/2018 Customer Service Representative Powerjam Company, Kiev, Ukraine
Handled incoming calls promptly and offered problem resolution.  Responded to customer requests for products and service availability.  Ensured timely delivery of products by daily tracking of order details.  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

07/2015 – 07/2016 Customer service representative Financial Service Company, Kiev, Ukraine 
Handled complaints and customers request for services, offered excellent support and tailored recommendations to needs
Position: Customer Support / HR / Admin/ Assistant
Category: Other
Experience: 5 years | English: fluent

German - A1 (study currently)
WORK EXPERIENCE

Galaxy Vets 01.2022-04.2023
(USA)
Support Agent (remote)
-respond to customers' inquiries by SLAs & Respond time via messager channels;
- provide appropriate solutions to maintain high customer satisfaction and conduct cases escalation;
- assist customers in accelerating their adaptation to the solutions offered;
- administrate the corporate Idea Portal web side;
- create and maintenance of the work process corporate Idea Portal;
- review and update the corporate Knowledge Base;
- record training video material for the Help desk system and other internal websites;
- organise and update the Help desk reporting system.
    
Zoral Labs 07. 2020 - 09. 2021
(UK IT company)
Operating agent (remote)
- product support related to self-learning ML / AI-based decision systems;
- processing a large amount of documentation / information of a financial nature and entering data into a special database.

+ 6 years as HR Manager for Hospitality restaurant business in Ukraine.

EDUCATION
Kyiv National Pedagogical University 
Practical psychologist (Master’s degree)

Сourse “Start in QA” 2020
American English school 2017-2018
First Cambridge Centre 2022-2023
I am looking for interesting job opportunities; I am a self-motivated and organized person. I enjoy challenging work and am keen on working with people.
Position: Customer support in chat
Category: Support
Experience: 0.5 years | English: pre

I'm good at managing medical services.
I enjoy talking to and helping people.
I'm a creative person who loves to learn new things.
I'm a team player.
I quickly learn new things and can handle large amounts of information.
I meet deadlines.
I'm friendly and not confrontational
I worked as a manager in the medical industry, dealing with customer support and helping to solve their service-related problems. I have more than 14 years of experience working with people. I am proficient in computers, have basic knowledge of social media marketing, can handle large amounts of information, and am adept at handling objections. I also worked in customer support for a music festival in Cyprus. I am a quick learner, a team player, and am committed to following rules and deadlines
I don’t want with crypto currency and with gaming bussiness
Position: Customer support / Invoice support / Account support
Category: Support
Experience: 11 years | English: upper

Punctual, hardworking, responsive, assiduous, communicative, responsible, enterprising, trainable, honest, accurate, stress-resistant, attentive, mobile, ability to work in a team.
From 2008 to 2022  worked as an office manager at the travel company Supsan Holidays head office in Bangkok.
Performed the duties of booking hotels for the company's clients, checking correspondence, searching for new hotels for cooperation, organizing the proper condition of apartments and rooms in hotels, organizing the work of the housekeeping, concluding contracts with tour agencies, organizing excursions and creating routes for buses, ran the cash-invoice register.
  Worked for the company in the following countries: Thailand, Koh Samui 2008-2010; Czech Republic, Prague 2010; Turkey, Antalya 2010-2011; Prague, Czech Republic 2011; Thailand, Hua Hin 2012-2014; Vietnam, Vung Tao 2014; Thailand, Pattaya 2015-2018; Turkey, Antalya 2018, Thailand, Pattaya 2018-2020, UAE, Dubai 2021-2022.
  05 May 2022-till August 2023 worked in CWT Polska as a Travel Business Consular (Amazon, HP, AMAT, Oracle clients), Rzeszow, Poland – was making bookings on calls for aircrafts, cars, trains, hotels and same time did support with booking issues, also run invoice support.
Waiting for the offers - ready for new experience also.
Position: Customer support/Junior
Category: Support
Experience: 0.5 years | English: pre

Bachelor's degree of psychology
Experience in the position of Sales Manager(without english),which included communication for the purpose and  sales to interested customers, input and  control in the CRM system, work with Excel, work with rejection, control of payment percentages.
Looking for a new opportunity to study and upgrade my skills
Position: Customer Support / Junior HR
Category: Support
Experience: 2.5 years | English: upper

Intensive Italian Language Course in Milan
Customer Success Manager
"Fintechnology-Group"
jan 2021- feb 2022
Kyiv, Ukraine
- Develops Healthy Customer Relationship
- Enhances Customer Training
- Solve customer problems with our product
- Educate how to use our product

Salesperson
"Euroshop"
oct 2018 - apr 2019
Rivne, Ukraine
Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
Position: Customer Support,  Junior project manager part time
Category: Support
Experience: 5 years | English: upper

Received customer gratitude for quick help,
Call developers in English for quick communication and solutions
I always find a solution for any of the tasks
15.06.2015 -up to now 
Customer support an application development company and QA
Working with Russian-speaking clients, warm calls
Technical support
Call up with the developers in English
Description of bugs step by step
Resolving issues with moderation in the AppStore and Google Play
Communicating with clients on emerging issues related to advertising layout

8.01.2008 – 11.04.2015  ‘The City’ publishing company - Graphic designer
Accompanying the process of ordering from the beginning till the end: models design developing in Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, Adobe InDesign;

26.12.2005 – 10.01.2008 ‘GMM-press’ company - Graphic designer
 Proficient in: Visio, CorelDraw, Photoshop, PageMaker, Adobe InDesign, Adobe  Illustrator, Adobe Photoshop
High standard of knowledge of the following Office applications: MS Word, Excel, Access, PowerPoint, Outlook, Open Office
I am looking for a company in which I can constantly grow professionally, this is a priority for me.
I would like to work in a position where I can practice English and see the results of my work in the solutions of clients.
Position: Customer support (L1)
Category: Support
Experience: 0.5 years | English: fluent

I am acknowledged about a content of negotiations with clients, can handle customer complaints and find the best solution to a problem in order to achieve a customer satisfaction.
I have an experience working as a Сustomer Support L1 in iGaming and Financial online trading companies. 
Responsibilities: resolving basic to complex support issues for UK, European customers inquiries received via omni-channel support. Ensuring customers' satisfaction. Implementation activities for Billing and Customer Care software: CRM, Billing. Using MS office. 
As well I work as a Business English tutor.
Responsibilities: establishing successful and result oriented work flow.
Work according to agreed schedule and conditions. Night shifts are not desirable.
Position: Customer Support (L1-L2)
Category: Support
Experience: 1 years | English: fluent

- Have a great learning and communication skills, speaking with natives from US and UK. 
- Platform-agnostic with good technical knowledge.
- Successfully finished a Google IT support course.
- Keep learning in Customer Support on Coursera
Fast-learner looking for Customer Support position (L1-L2 level) working through ticketing system, Help Desk or other channels.
Speaking and writing in English fluently.
My past experience was as link-building specialist in agency for about a half-year.
I am majoring in philology with some PR elements at a Tarasa Shevchenko University.
Proactive student and
enthusiastic team-player who helps to organize charity events in University.
- Good management
- Respect work/life balance
- Ability to develop career
Position: Customer Support (L2) Supervisor
Category: Support
Experience: 5 years | English: fluent


- 2,5 years in Namecheap (Zone3000), Risk Management department (L2);
- 3 years in 1StopBedrooms (US online furniture store), operating in 2 departments (CS, Claims L2) + conducting a supervision.
Looking for day shifts only. No evening / night shifts. Standard 5-2 schedule is preferable.
Position: Customer support Lead
Category: Support
Experience: 3 years | English: upper


08.2022 - 04.2023
«TrackEnsure» Inc
Responsibilities:
receiving and solving user requests;
reporting on user requests with a detailed description of the actions performed and decisions made;
participation in the improvement of customer service processes and decision-making within the team.
08.2020 – 02.2022
«Medstar Solutions» LLC.
Customer Support Manager
Responsibilities:
 receiving and registering user requests;
 consulting users on standard solutions to problems arising in the operation of services (services);
 reporting on user requests with a detailed description of the actions performed and decisions made;
 entering the found solution into a single database of errors and problems for supported services;
 participation in the improvement of customer service processes and decision-making within the team.
09.2021 - 04.2023
Testbirds.
Tester.
Responsibilities:
 testing web applications using the "black box" method;
 maintaining technical documentation (creating test cases, introducing bugs into the bug tracking system, writing test reports);
 conducting regression testing.
Customer/Technical Support Specialist
Manual QA
Position: Customer Support Lead
Category: Support
Experience: 3 years | English: fluent

During the 6 months managed to get my team to be on the 2nd place out of 10 instead of 6th/7th before. Kept positive atmosphere and high performance even during peak season.
Created successful support department from scratch within 3 months
1st job: dispatch/sales manager in logistics company. Working with carriers and customers to get the freight.
2nd job: customer care coordinator. Helped clients with locating a proper provider for their healthcare/advising and explaining about their insurance plans.
1 year as TL: managing the team of 15 people, reports, 1-1s, quality assurance, performance improvement plans, interviewing, onboarding, training.
3rd: As Support Lead for social networking platform. Created support department from scratch within 3 month (form for feedback, own CRM system for feedbacks and reports processing, guides, rules, team structure, overall workflow)
Position: Customer Support Lead
Category: Support
Experience: 4 years | English: fluent

- From June to September of 2018 grown from Support Manager to Senior Support Manager;
- Increased portfolio service coverage from 50 to 85%;
- Increased a retention percentage from 80 to 85%; 
- Initiated implementation of two new services which are covered 15% of the whole company portfolio.
5 years experience in customer-facing roles
from call-center agents to team-leader position 

Last 4 years worked in Yoola, YouTube MCN 
started as Customer Support Manager and finishing as Strategic Partnership Lead 

Main responsibilities through the years: 
- Build and led a team of Strategic Partner Managers; 
- Organized onboarding process; 
- Built relationships with key 80 partners of the network;
- Provided operational support for partners on internal platform and YouTube; 
- Improved service quality results by studying, evaluating, and re-designing processes; 
- Worked with partner complaints and desires; allocated requests to needed departments; 
- Searched and offered optimal solutions to the partner, in connection with the issue; Made weekly reports.
Position: Customer Support Lead
Category: Support
Experience: 6 years | English: fluent


6+ years in positions of Community Manager, Gamemaster, and Customer Support Representative in the video gaming sphere. (Keywords Player Support) 

Worked on the Ubisoft Blue Byte projects (CM/GM/CS), Ubisoft Mobile projects (CS), Bandai Namco projects (CS), Gumi, Hi-Rez Studios projects (CS).

Have vast experience in organizing activities for the dedicated community, working with different support tools and  ticket systems (Zendesk, Helpshift, OTRS, Salesforce, JIRA, Sharepoint)
Position: Customer Support Lead
Category: Support
Experience: 6 years | English: upper

Growing from sales representative representative to Support Department Lead. Managing department of up to 60 people.
6+ years of Customer Support Experience. Hardworking, motivated and reliable team player. Managing department of 60 Customer Support Specialists. Full cycle of people's management (from hire to fire)
Managing and coordinating few teams of support professionals (up to 60 people); measuring and analyzing team performance; measuring different KPI (NPS,CSR,CRR,Utilization rate, etc); working with Salesforce (creating reports and dashboards); working with Jira and Confluence, managing department schedule and workload.
Further professional growth either in Customer Experience department or Project Management;

Remote Work
Position: Customer Support Lead
Category: Support
Experience: 2 years | English: upper

* Excellent analytical and problem-solving skills
* Exceptional attention to details
* Strong communication and interpersonal skills, with the ability to collaborate effectively with others
* Proficient in using AML compliance software and tools
* Strong knowledge of AML regulations and
compliance requirement
* Experience with AML investigations
* Jira, TestRail, Postman, AmoCRM, Bitrix24, Intercom, eGain, HTML, CSS, SQL, JSON
* Experience in Cryptocurrency and Trading
* Participated in the development of Support
Team quality standards
* Reduction in the tasks backlog and obtained users
rating of 100% from 100%
* Coached new employees on current knowledge of products
and services
* Developed successful tactics to provide service to customers
Experienced professional with a strong background in crypto
transactions and adept at delivering effective solutions to
complex issues. Demonstrated ability to progress from Junior to Senior in just one year with the company. Recently held the
position of AML Account Manager, bringing a open-minded and team-oriented approach to the role.
Searching only day shifts.
Position: Customer Support Lead
Category: Support
Experience: 5 years | English: fluent

I'm proud that I've been a valuable member of Ukrainian startup related to 3D video calling for industry-leading companies and communities; had a chance to improve negotiating and de-escalation skills daily, contributed to the product improvement and product promotion.
I was among those who had built a huge support department at US VoIP company from scratch.
Job experience: 
 Delivery head at 3d video calling platform.
 - Introduction of the product and product updates to new and ongoing customers;
 - leading tech support processes and knowledge base creation;
 - negotiating product improvements with development team on the basis of collected and evaluated feedback.

Technical Support Supervisor at US VoIP provider
- Leading multinational tech support department at US based VoIP company;
- Development of strategies aimed at  decrease of the issue resolution time, increase the amount and technical complexity of issues handled by agents, and overall improvement of customers’ experience;
- Collaborate with QA and leadership within the company to improve the level of customer service;
- Monitor live statistics of support agents and customers' surveys to identify issues, to improve customers' experience to ensure KPI's are met.
- Review reports daily to identify issue trends, coaching opportunities and staffing trends.
-Teaching, coaching and development of training material for support agents.
- Ensuring the department is staffed and structured properly, interviewing job applicants and development of the onboarding plan for the new hires.
Position: Customer Support Lead
Category: Support
Experience: 1.5 years | English: fluent


Most recently, my responsibilities as Shift Manager and Customer Support Representative match the qualifications you are seeking.
As a Customer Support Representative, I gained experience in resolving conflict situations, earned good multitasking skills, learned to communicate with customers in an efficient and effective manner. Working as a Shift Manager, I proved the ability to put the conversation in the right direction, in complicated situations in particular.

I also have experience in time and workflow management. My experience as a Shift Manager complemented such treats of my personality as patience and attentiveness to details with perseverance and ingenuity.

Working as a business development manager, my duties included developing growth strategies and plans, negotiating with stakeholders and providing after-sales support, which I find useful for the Customer Support Representative position.

As it is displayed in my CV, I also have extensive experience in live communication with English native speakers, that will be helpful during the business correspondence and negotiating.

I proud to say that I spent one of my holiday period being a volunteer in China as a teacher of English. It gave me the opportunity to help people, which is vital for me.

I hope for an effective collaboration with your company and looking forward to speaking with you regarding your available position. 

Thank you for your attention,
Sincerely, 
Iryna Soprun.
I expect a project with the product where we can provide the best support for the Customers, I'm a proactive,  self-motivated person. Always willing to learn new information and help other people to improve their skills, have good team management skills.
Position: Customer Support Lead (German)
Category: Support
Experience: 3 years | English: intermediate

1. Demonstrated history of success in NOC, Hosting Client support.
2. Team leader.
3. Regularly participating in new hires onboarding and training.
German\English speaking customer support lead with demonstrated 3 years history in Hosting\NOC customer support. Technical skills with analytical mindset and background. 
Fast and easy learning person. Leadership.
Searching for new opportunities in Customer, Product and Technical Support.
Client Support, CRM Support, Level 1-2 Support, NOC.
Position: Customer Support - Logistics Coordinator
Category: Support
Experience: 6 years | English: upper

From 2016, I started my experience dured for 3 years as a Senior Customer Support/Sales Representative showing top-perfomance results. 
After, as an Assistant to CEO, I was providing daily executive, administrative, and development support to the board of directors; fully performing Office Manager/Front Desk operations; assisting Accountant and HR with documentary and occasionally conducting Recruiting process.
For the time passed last year, I've gained some experience in logistics as a reverse logistics coordinator for parts replaced under Warranty at Dell Technologies Partner Service Provider, again presenting high perfomance results in terms of quality, quantity and velocity of assigned targets. I was placed in charge of the top high-balance accounts, at the same time partially backing the Supervisor with daily tasks.
Customer Support, Hot Sales, Logistics Coordinator, Assistant to CEO. Work&Travel Participant. IT HR/Recruiter Course Certified.
I am looking for a remote-first or remote-friendly type of cooperation; evening/night/weekend shifts are acceptable. 
Customer Support: no cold calling.
Logistics: no double-brokering.
Position: Customer support, Logistics Manager
Category: Support
Experience: 6 years | English: fluent

Developed and implemented the new way  of  cargo consolidating  which significantly (25 % less) reduced the delivery cost from USA.
Increased deliveries number (USA, Europe) from 2 to 8 per week.
Have a vast experience in collaboration and attraction  with  a range of external suppliers; 
an efficient schemes elaboration for shipment;
have strong oral and written communication and negotiation  skills;
can be instrumental in developing effective solutions to supply chain problems;
texts translation and interpretation.

 I am in a search for challenges where I can leverage my expertise of English, negotiation skills.
Position: Customer support management
Category: Support
Experience: 2 years | English: fluent


Working for Majorel and WebHelp helped me gain lots of experience handling and troubleshooting Customer issues through phone calls , chat and emails. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help the company grow and surpass all its goals and objectives.

Here are some of my previous responsibilies that I think would be key for this role:

•	Assisting customer throughout the whole sales cycle. Through phone calls, live chat and email.
•	Guiding and helping team members solve critical issues and come up with SOP for special situations.
•	Maintaining an 85% customer satisfaction rating – following up to make sure customer had a great support experience.

My experience at Majorel has helped me improve my leadership, gain soft skills, and obtain advanced technical knowledge of tools like Zendesk, CRM, LiveChat and more.

Looking forward to knowing more about your company and how my experience could be helpful and relevant to your objectives.
Position: customer support manager
Category: Support
Experience: 1 years | English: fluent

Got promoted after 4 months of work. was responsible for onboarding, work trainings, transferring of employees to other departments etc.
Customer support service via chats/calls/e-mails (gambling & betting)
A respectful and trusting team environment is everything.  Ability to improve professional development.
Position: customer support manager
Category: Support
Experience: 4 years | English: upper


-Fast and polite assistance via live chat and email;
-Resolving customer’s problems and complaints by clarifying the issue, explaining the best solution and following up with cases;
-Providing effective communication between departments of the organization.