lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer Success / Customer Support specialist
Category: Support
Experience: 5 years | English: fluent

some of my daily duties involved:
-breaking down difficult technical concepts for 80-somethings; 
-guiding clients through streets and buildings on the opposite side of the globe using maps and written instructions;
-upselling a service 5-7x more expensive than the original product;
-retaining unhappy clients, converting them into happy ones, and having them add more services during a single session.
Hi beautiful people! I'm a Kyiv-based customer relations professional with a 5-year experience of working with the English-speaking world. 

I am fully aware of the huge positive impact excellent customer care has on a business.
That's why I strive for a 10/10 user experience and maintain high standards of customer service in a polite and courteous manner. 

My career timeline:
-Customer support & customer success (US) — 2 years; 
-SaaS B2B & B2C direct sales (US, CA, AU & EU) — 2 years;
-Account management (US) — 1 year.

Motivated to put myself in the client's shoes whatever the situation. Able to analyze and resolve hard cases on the go.

Stress has never been an issue; patience is the key. 

I speak near-native English without an accent (General American English). 

And I would be happy to incorporate everything above-mentioned into your daily operations.
DM me to see how we can work together.
Ready to take large responsibility. 
The more room for development and creativity - the better.
Position: Customer Success Director / VP Customer Success
Category: Other
Experience: 8 years | English: fluent


Customer Success Leader with a proven track record of building and inspiring high-performing teams to drive exceptional customer experiences and fuel revenue growth. Adept at cultivating a customer-centric culture and leveraging data-driven strategies to propel business expansion. Excellent communicator and problem-solver, thriving in fast-paced environments and collaborating cross-functionally to achieve business objectives. Committed to continuous learning and self-improvement, constantly seeking innovative approaches to deliver unparalleled business outcomes.
Position: Customer success/engineer
Category: Marketing
Experience: 3 years | English: fluent

Managing difficult clients with history of payment ignorance.
Spearheaded revenue growth from $5k to $100k+.
Client’s support. Integration testing.
-	Involve in budget planning, client support and data mining.
-	Excellent problem solving skills and business communication techniques.
-	Advanced communication skills and fluency in written and spoken English.
-	Understanding of Internet basics and strong computer skills.
 -     Extremely proactive, organized, responsible.
-	Ability to work well in a team / multiple teams.
-	Ability to work according to flexible schedule.
-	Professional experience on a relevant position (Customer Support in IT sphere, Account manager, Sales manager).
-	Positive and enthusiastic.
-       Experience working with international partners.
Interesting challenges. Working with inspiring team.
Position: Customer Success Engineer
Category: Support
Experience: 5 years | English: fluent


— 5 years on a SaaS project;
— supporting globally recognized corporate users; 
— Java programming;
— Python programming;
— experience with Selenium framework;
— Linux servers administration;
— Java applications support;
Position: Customer Success/Growth Manager
Category: Other
Experience: 1.5 years | English: upper


As a Customer Support Manager, my primary responsibilities involved customer support operations across various channels such as phone, email, and chat. I ensured that customer inquiries and issues were addressed in a timely and effective manner. Additionally, I collaborated with cross-functional teams including Sales, Product, and Engineering to address customer concerns, prioritize feature requests, and drive product improvements.

In terms of projects and tasks, I conducted coaching sessions and implemented training programs to enhance the skills and performance of the support team. I monitored key performance indicators such as first response time, resolution time, and customer satisfaction ratings, and implemented initiatives to improve these metrics. I also took charge of handling customer complaints, negative reviews, and refund requests, ensuring prompt and satisfactory resolutions.

To maintain communication quality, I conducted comprehensive quality assurance checks on outgoing email communications, ensuring accuracy and consistency. Furthermore, I mentored and coached new hires, providing ongoing support and guidance to foster their professional growth and development.

In my current role as a Customer Support Manager, I have utilized various technologies to streamline support operations and improve efficiency. These technologies may include customer support software, ticketing systems, live chat tools, and email management platforms.

During my internship as an Assistant to the Project Manager, I played a key role in coordinating and executing multiple projects. I ensured adherence to timelines, managed tasks and deliverables, and actively participated in project planning and evaluation. By collaborating with team members, stakeholders, and vendors, I contributed to the smooth operations and successful outcomes of projects and events. Additionally, I controlled time management by developing project schedules and closely monitoring deadlines. Overall, I provided essential support to project activities and aimed to continuously improve my project management skills.
Position: Customer Success/Head of Operations/ Web Design Project Manager
Category: Project Manager
Experience: 9 years | English: fluent

awards winning projects
Currently located in USA.

Experience in Project Management and Operations Management. Excellent communication skills, Team Management. Time management skills. Knowledge technologies of the software development. Good at team motivation and problem solving.  Strong people management skills. Ability to make quick and responsible decisions. Fluent English. Leadership abilities. Ability to multitask work. Dedicated and client-oriented manager. Know how to build strong customer relationships.
Experience with local and international clients of different company size.
looking for new experience, friendly team of professionals, open-minded management and english speaking environment
Position: customer success manager
Category: Support
Experience: 2.5 years | English: fluent


A dynamic and performance-driven tech instructor and tech-savvy individual with customer engagement and retention skills, application troubleshooting, planning and scheduling  meeting with prospects. Multi-disciplinary experience in content and report writing, problem  solving, supervision and technical support. I am empathetic with excellent verbal and written  communication skill, organizational and interpersonal attributes, with willingness to learn and  currently undergoing a remote training in tech with committed towards business productivity.
Position: customer success manager
Category: Support
Experience: 7 years | English: upper


Business Development and Customer Success manager skilled at developing trusted relationships with B2B customers and channel partners. Familiar with various technologies and software development services.
7+ years of experience in IT industry. (CRM vendors, SaaS solutions, FinTech industry)
Fast learning and decision making, result-oriented, strong team player with multitasking activities.
I am communicative and have good experience in negotiating.
Working with cross-functional teams (compliance, PM, integration, risk, finance, legal, customer support)
Oriented on building strong and long-term relationships with existing clients/partners.
Partnership manager, team lead
Position: customer success manager
Category: Support
Experience: 5 years | English: fluent

In all Companies I was working, I created friendly and trustworthy relationship with my Customers and I am sure - this is my vocation
Key Account Manager / Plastic Card Enterprise http://plasticcard.ua/ (April 2016 — till present time)
I have joined the company as Account Manager and after a successful year was awarded with KAM position. On early stages I was supporting Sales team with orders processing. At this business there are number of actions which are performed after the order is accepted by the client. Starting with design approval at VISA/MC and ends with final product shipment. Later I was acting as KAM who initiates and creates the demand at clients site. I was covering Caucasus, Kazakhstan, Uzbekistan and Moldova. On that stage I was supporting new Account Managers who recently have joined the team. Additional work scope:
 Purchase Contracts editing and submission
 Logistic dept. supervising
 Close contact with the factory for specific card design preparation
 Advisory for banks for cards new trends in terms of technology and design
Key Account Manager / CAT Cargo Logistics Ukraine, Groupe CAT https://www.groupecat.com.ua/ (January 2015 — December 2015)
Starting from my first day at Cat I had to restore all the relationship between global accounts, and I was acting not only
to restore the trustworthy relationship but also to improve profit and scale the market share by means of the high quality
of our service.
 Relationship management for 9 Key Accounts (Global Automotive Importers) and their dealers’ networks in
Ukraine (nearly 30 for every of them)
 Develop and improve Customers relationship assuring consistent growth of volumes and revenue
 Provide market sales analytics and sales forecasts per quarter and year
Customer Service Manager / Oberthur Technologies http://www.oberthur.com/ (January 2013 — January 2015)
I was responsible for a customer satisfaction area – I was the one for negotiations on signing the contract, clarifying
orders, placing orders to production line, and tracking Customer feedback, including mediation in dispute resolution.
 Perform full-range customer service for CIS countries (Ukraine, Russia, Belarus, Azerbaijan, Georgia,
Kyrgyzstan, Tajikistan ect)
 Supervise Customers' orders at production sites (Dubai, China, India, France, England)
 Provide Customer's support starting from Contract negotiation till total customer satisfaction, including
dispute resolution.
Team leader of Legal consulting center / Ukrainian Association of Press Publishers http://www.uapp.org/
I want to discover something new and interesting and do rewarding job, in a progressive atmosphere were i can apply all my skills and experience.
Position: Customer success manager
Category: Other
Experience: 3 years | English: fluent


• Accounts management (correspondence, communication, problem solving)
• Drafting and contracts signing
• Frequent meetings with customers, gathering feedback CSAT/NPS, bridging delivery <-> client in edge case situations, finding opportunities to extend account
• Invoices management
• Growing accounts (proactive sales)
• Managing all the tasks/plans in Trello tool using GTD approach
• Reorganising existing CSM strategies to prevent churning
• Advising of impending work deadlines for both internal and external commitments, e.g. reports, presentations, projects
• Client outreach/closing: lead generation over LinkedIn and AngelList contacting/communication, meeting scheduling and participation up to client closing
• Prioritising inquiries and requests while troubleshooting conflicts; making judgements and recommendations to ensure smooth day-to-day engagements with customers
• Providing “gatekeeper” and “gateway” role, acting as the point of contact among executives, employees, customers and other external partners and ensuring a bridge for smooth communication
• Good grasp of Power BI, Trello, Slack, Hubspot, Notion • Smaller administrative tasks
Position: Customer success manager
Category: Support
Experience: 7 years | English: fluent

I have successfully switched from the position of a lawyer in a legal company to Clients Manager in a totally different field (legal vs. medical tourism). It was quite challenging, because I had to learn a lot of new information about the services offered by the new employer, and the field was totally different than what I'd faced before.
At the same time, it gave me understanding of what my personal strong skills are and that client service can be my true vocation. This also gave me a possibility for growth, and thus quite soon I was promoted to Chief Clients Manager.
Through effective communication and problem-solving skills, empathetic attitude to the customers I managed to achieve high customer satisfaction scores and many happy customers.
All my previous work experience was gained on the positions of lawyer and clients coordinator in the agency, coordinating medical programs in Ukraine for foreign customers. Recently, I also had an opportunity to work in an IT company on a position of Customer Support Consultant.
I was responsible for:
-  Interaction with clients via emails, chats, phone calls, meetings;
- Guiding clients, explaining the process and helping to understand peculiarities of the suggested services;
- Reviewing documentation as to the compliance with the regulations, legislation, policies;
- Collaboration with the team, colleagues and authorities;
- Handling sensitive matters, clients' complaints and concerns;
- Technical support on hardware and software.
- do not want to work with cold/warm calls;
- would prefer working with communication in writing (chats, emails) instead of calls;
- definitely no to a call center or similar work.
Position: Customer success manager
Category: Sales
Experience: 6 years | English: fluent

Training/Certification: 
EMEA Bankruptcy, Accounting solutions for EMEA region, EMEA Tax Transactions Guide, Digital Marketing Strategy, Social Media Marketing, Microsoft Excel Cours
Careers History :
January 2023 - Current 2023: Customer Success Manager, 3shape, Ukraine
Building strong relationships with customers, understanding their needs and goals;
Serving as the primary point of contact for customers, addressing their inquiries and concerns, conducting Onboarding sessions for new customers; 
Proactively engaging with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling;
Combination of strong interpersonal skills with a deep understanding of products, resulting in the continued success and satisfaction of valued (top) clients.


March 2021 - December 2022: Process Coordinator (Billing division, Salesforce.com), Cognizant, Wroclaw, Poland 
Reporting for internal and external customers (Salesforce.com project); 
Focusing the team's efforts on achieving the goals and implementing the work plan;
Allocation of tasks and quality control; 
Resolving escalations/complaints;
Team training (financial processes and local accounting (EMEA region)). 


September 2019 - March 2021: Sr. Ops Specialist, SFDC project, Cognizant, Wroclaw, Poland 
Billing cases resolving; 
Daily customer contact through email, phone, and cases with the objective to address customer inquiries in regards to invoicing and contract management; Managing customer escalations; 
Taking part in other projects (Amazon phone panel implementation, transition of AP process for external client). 


June 2017 – August 2019: project support specialist French market, Modern- Expo, Lutsk, Ukraine 
Order management: order creation in SAP, initiation, and control of development processes, order’s synchronization of different databases (SAP-Microsoft Dynamics), support of after-sales service; 
Project management (Wrike); 
Creation of specifications/catalogs; 
Delivery management; 
Billing & Invoicing (SAP, Oracle); 
Translation of documentation; 
Presentation of factory and products to clients; 
Providing training for dealers and new employees. 


December 2016 – February 2017: experience at the "Mottaret" café, Méribel, France 
Order management from suppliers, storage, rotation; 
Customer Service; 
Taking orders; 
Cashing regulations.
Position: Customer success manager
Category: Support
Experience: 0 years | English: fluent


Customers support with every technical issues and questions. Support client's via Slack, Whats app, Skype, Jira. Working with USA, Asia, Israel clients.
 Presentation of company product for new members of team and also for clients. Support each team member with everything.
 Lead generation. Linkedin, Hubspot.
Buy and set domains, data bases, payments issues, Kibana, Alaris, Postman
Position: Customer success manager
Category: Support
Experience: 5 years | English: fluent

- Effective communication with European and US clients in the Medical and Healthcare segment.
- Delivery of high-level technical concepts to non-technicalstakeholders
Customer success manager (Austria, Germany, Switzerland, Canada)
- Provide day to day service provision for customers.
- Identifying critical needs of the customers and mapping appropriate resources cross-functionally including: product management, education, support, professional services,coaching, and partners
- Working closely with design, development, QA and marketing teams to determine the bestrequirements,design, and vision for the product.
- Develop and maintain positive customer relations and satisfaction
- Cooperating with all the stakeholders to define the product strategy and roadmapaccording to business values
Position: Customer success manager
Category: Support
Experience: 2 years | English: fluent


Customer Success Manager with 2+ year of experience leading Customer Success teams, assessing complaints, designing new procedures, and launching quality improvement programs. A quality-assured manager with experience renewing and developing client relationships, increasing customer acquisition revenue development, and improving writing services.  It turns out to average a 98% success rate due in the first half of 2023.  Strong background in content and article writing with 300+ texts of different types, analyzing consumer requirements, and making solutions that boost customer lifetime value while managing a writer staff of up to 20.
Position: Customer success manager
Category: Support
Experience: 11 years | English: fluent

Research, investigation and development of new markets and regions. Within 
4.5 years the company presence was expanded from 20 to 62 countries, and 
17 of them under my supervision.

Raised up from 0 to 
100% effectiveness more than 50 business customers worldwide.

Created and supported from scratch 
to implementation more than 70% of more than 2500 client requests for 
functionality improvement.
Full range of customer service related to business development, technical 
expertise and commercial communication internationally. 
 Analysis of the timing and cost of improvements for projects. Interaction with 
development department in terms of improving customer interaction with 
equipment (Youtrack, Git, Confluence). 

 Regular business trips to other countries (Europe, Asia, and Middle East) to 
hold meetings with main stakeholders and developers of residential and 
commercial properties. With this exercise, the 90% of the projects was 
approved for installation of the system including additional access control 
components.
 Full range of processes in organizing and holding local and international
exhibitions (connection, setup, training), seminars, webinars. Provided about
200 of these activities for a total amount of more 3000 people. 95% of them received special certificates of completion, as well as additional commercial 
bonuses from the company for their future work with a brand.
Position: Customer success manager
Category: Support
Experience: 2 years | English: fluent

Was in charge of an account managers team, manages to organize work plan, established good relationships with the clients.
Have you two years experience in accounting & customer support. 
Organized meetings, arranged negotiations, was a team leader. 
Made researches on different market in order to broaden company’s connections.
Position: Customer success manager
Category: Project Manager
Experience: 2 years | English: upper


I'm working  with :
- CMS systems: WordPress,  Typo3
- CRM system: Hubspot
Work with content provided by customer:
- migrate it from one platform to another ;
- configure content according design;
- working with graphic editors
Investigation and solving customer problems, which may be complex or long-standing problems
Working agile with S&M and Tech teams
Position: Customer success manager
Category: Support
Experience: 3 years | English: upper


I’ve started my way to the IT world by doing small steps from being an agent of online 24/7 support. I have gained a great piece of experience by not only chatting with people and helping them to solve their issues but also by “hearing” them and their needs. This is where I got the understanding of empathy and how to apply it to know people better. 

It helped me to build a team of agents who provided top-notch support 24/7 and could act like human beings without bot scripts. I decided to move forward and became a customer success manager whose main goal was to provide additional value to customers. This period of time was the boosting one, as I wanted to be a part of the product, to deliver value, and to make people find their “aha” moment within our product and features. That boosted me towards the product management courses where I got to know each and every part of the process precisely.
I want to be a part of world-changing products, work with a team that is dedicated to the result, and motivated to release the project by all means. I prefer a dynamic environment, instead of a routine day-to-day work life where the next day is the same as the previous one.
Position: Customer success manager
Category: Support
Experience: 11 years | English: fluent


I’ve worked as a front seat teller & a customer service officer in a bank. A customer service officer in a real estate organization. A marketer in a real estate organization where I was a successful sales person.

I am currently self employed in my solopreneur business as an estate agent. Where I wear different hats per time and I must confess this has made me as overall better person in terms of much needed soft skills as a solopreneur.
Position: Customer success manager
Category: Other
Experience: 0.5 years | English: fluent

Received bachelor’s degree with the honors; became a team-leader in logistic department team after 6 month of work.
“Kurt Beier Transport A / S”
August 2020 – August 2021 
Lviv, Ukraine
Logistic manager / team leader
I started my path in logistics as logistic manager and after half a year I have become a team leader due to my personal qualities and showed results. I received a huge experience in developing my business speech; tracing trucks; communicating with drivers/customers; solving unexpected issues and problems; booking best ways to reach delivery/loading spot by the shortest directions etc. The best thing, which I received here is not to get lost myself in stressful situations and to deal with any problem wasting as little time as it is possible. 
 

“Orisil Ltd.”
August 2021 – March 2023
Lviv, Ukraine
FEA manager
Due to the fact that I received bachelor degree in Management I decided to use my knowledge on a practice. 
Here I received a huge experience in business communication with foreign partners, planning, problem solving and critical thinking.