lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer service manager
Category: Support
Experience: 5 years | English: upper


Billing specialist
from 06.2020 to now (3 years)
Noosphere, Dnipro (IT)
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Serve customers by providing product and service information 
- Resolving product and service issues
Content producer
from 03.2018 to 05.2020 (2 years 2 months)
Media Monks, Dnipro (Media)
- Organize and plan project tasks and schedules
- Creating, reviewing and editing content
- Experience with CMS systems (AEM, Drupal)
- Experience with JIRA and other task tracking tools
Travel Agency Specialist
from 10.2016 to 03.2018 (1 year 5 months)
Onetravel, Dnipro (Transportation and logistics)
Amadeus, Sabre
Position: Customer service manager
Category: Support
Experience: 10 years | English: fluent

- Regularly achieved the highest customer feedback rate in the department, which increased the number of returning clients and CLV;
- Regularly achieved the highest visa approval rate among the department (95%), which ensured meeting quarterly and yearly targets by the company and almost eliminated client churn; 
- Managed the biggest pool of clients in the department (over 30 at once);
- Reached the highest repeat customer rate among the department (over 60%)
- Initiated and managed the project on the automation of the loan contracts, cooperated with the IT department, performed testing. This helped to speed up the process of disbursing loans and make it more “mistake-proof”, allowing branch specialists to process more loan applications per day;
- Client service manager with almost 10 years of experience, avid customer advocate with a proven record of meeting and exceeding customer’s expectations; 
- Regularly performed and outperformed revenue targets by 50%-100%, constantly achieving the best results in the customer service team;
- Designed customer service guidelines, identified opportunities for improving/automating business processes which allowed to maintain customer satisfaction indicators at a high level: CSAT (4,8/5), NPS (over 95%), retention rate (98%), repeat customers rate (over 60%) 

I am currently shifting towards IT and looking for a Customer success manager role at a SaaS company.
 
Here is the list of courses I've taken:
2020, Skill Up Academy - “Software Testing” (certificate), 
August - September 2022, Merge Academy - “Webflow” (coursework, certificate)
August 2022, Coursera - “UX Research”

I will shortly start a course in Product Management from LABA and anticipate finishing it in November 2022.
Position: Customer service manager
Category: Other
Experience: 0 years | English: upper


Good day,
My name is Nataly.

I studied in Republic of Moldova, at the Academy of Economic studies, faculty «business and administration», profession «tourism and hotel administration». My practice took place in Kyiv at the international company. After it I got a job offer in it. Also during study at Academy I’ve been to USA by program «Work and travel» in South Carolina state. Worked in hotel.

I have a big work experience in business travel that starts from 2012 year. I started my career as a railway consultant. After 7 months I learned GDS (Global Distribution System) and started to book airway tickets, to book hotels abroad, to issue medical insurances, to arrange transfers to/from airport. Also during this experience, I had a lot of communications with clients/partners, helped clients to find more suitable by time/price options of airway tickets, hotels, also helped them to solve non-standard situations. This experience taught me multitasking, stress resistance and customer orientation.

At this I work part-time at travel agency Fly Together, but now I am looking for full time job.
Position: Customer service manager
Category: Support
Experience: 1.5 years | English: upper


My former  job at a pharmaceutical company was  focused on  a trade directly with the  USA included the following responsibilities: Answering questions about products or services   of my company   provision of proactive customer outreach;   solving any delivery issues;   consideration of customer’s complaints;   monitoring the d product’s delivery processes using USPS (United States Postal Service)
Position: Customer service/manager
Category: Support
Experience: 0 years | English: upper

My name is Alex,I'm an eighteen year old student who is looking forward to getting a well-paid job in a prospective company.I consider myself to be a great candidate for taking a position in your company because I am a hard-working person who has well-developed communication skills and always looks for opportunities of improving his knowledge and other helpful skills.I can be useful for your company because of my cool knowledge of English and my ability for studying new quickly.In the end I would like to add that I prefer a job with a flexible schedule so that I could combine it with my studying but if you have some great propositions for me I will kindly take them into account!)
Unfortunately I don't have working experience in customer service but I don't find any problem here because I'm a very communicative person who can politely behave with people.I wish I got to a wonderful team where I would be able to uncover my best skills!
I would like to work in a cheerful team of people who are connected with a common goal and are motivated to become better and better.Also I wish I worked in a company where employers respect their workers and always take into acoount their opinion
Position: Customer Service manager
Category: Support
Experience: 3 years | English: pre

- managing high volume of incoming tasks, ensuring that all technical cases are resolved.
- ensuring that the customers are educated on the resolution as well as clear steps that caused the problem.
- testing the software and reporting new bugs to the vendor.
My name is Dmytro, I am 36 years old and I am looking for a job.
My working experience in total is more than 4 years.
I have good English and have experience of working with English-speaking foreigners.

Servering at first line contact for customers seeking advice and help using Modera Software products. Provides data management and content management services. Resolves customer requests and issues. 

Resposnibiilities:
Customer requests resolution:
Pick up customer request. Analizing request informationsubmitted by customer. Determinating the best approach to task resolution and best solution based on provided details. Direst issues that cannot be resolved at first level support to next support level- including improvement requests, custom feature orders and bug reports along with gathered information and steps to reproduce.
Requesting estimation for custom feature requests from development team.

Customer communication:
Acquire additional information in case incomplete issue datails are provided. Inform customer on task resolution progress. Provide estimations on custom feature developments and update on development progress. 

Data and content management:
Providing content managnement and data management service or support to customers managing themselves.
I'm interested in expanding my knowledge and skills
Position: Customer Service Manager
Category: Support
Experience: 3 years | English: upper

- Developed a table-tool for customer accounting from scratch
- Developed scripts to facilitate work with clients
- Implemented a more convenient way to communicate with customers, switched communication from
email to live chat
- Developed a way to keep statistics of bloggers on Twitter
Customer Service Manager,
Part-time job, July 2020 - Present
Responsibilities:
- Correspondence with customers (English, Ukrainian)
- Files and documents verification
- Development of scripts
- Other additional tasks

*I am open to other similar positions that require communication skills, possibly even management
I don't work with casinos, dating, tobacco and alcohol products, cryptocurrency.
Position: Customer Service Manager
Category: Support
Experience: 4 years | English: pre


Customer Success Manager  
• Communication with potential and existing customers
• Sale of services
• Preparation of documents
• Interaction with government agencies

Assistant Manager   
• Targeting
• Filling, design of the site
• Creation of presentations
• Video editing
• Reservation of tours, hotels, air tickets 

Event Manager   
• Organization of international competitions, festivals, master-classes
• Searched and worked with clients
• Worked with contractors, sponsors, partners
Position: Customer Service Manager
Category: Support
Experience: 6 years | English: fluent

- 9 our of 10 of my rated chats got 5-star rating
- was selected as designated support agent for travel agency (who was airline's regular customer) thanks to building close working relationship with their representatives
Customer Support Representative with excellent communication and conflict resolution skills acquired in over 6 years of experience.

Work history:

Jun 2019 — Present, Customer Support Representative, Namecheap

Assisting customers of a large domain name registrar and hosting provider in chats and tickets. Troubleshooting and resolving issues with domain names (registrations, DNS configurations, connecting to web and email hosting, refunds and cancellations, etc.) and account access.

Mar 2015 — Mar 2019, Customer Support Representative, Austrian Airlines

Was registering tickets for customers on their requests over the phone and in tickets. Was in charge of adding special services to passenger's travel package (car rental, extra luggage, mobility assistance for people with disabilities, pet tickets, specialized equipment transportation). Issued refunds, compensations and provided alternatives. 

Languages: English, Italian, Ukrainian, Russian.
- Absence of night shifts - critical
- Days off on Saturday and Sunday - preferable, but I will consider offers without this work condition
Position: Customer Service Manager
Category: Support
Experience: 0 years | English: intermediate


I have 4 years experience in the position of purchase manager dealing with European and Chinese suppliers. My duties included:

- searching and delivery target goods in target terms
- supplier tenders arrangement
- building and maintaining strong relationships with suppliers (China and Europe)
- negotiation with suppliers
- constant procurement cost reduction
- documentary support of the supplier/deal basing acting Incoterms

I am proactive, flexible,highly organized, goal  oriented, open-minded, cooperative, hard working, persuasive, ready to get new knowledge and communicative.
Such skills as problem solving and decision-making, time management, ability to work under pressure, critical thinking, multitasking will surely secure my quick on-boarding in the IT industry.

At the moment, I'm looking for a remote job and want to try myself as a customer support, account manager, or sales manager.

I am open to vacancies and new opportunities.
Position: Customer Service Manager
Category: Support
Experience: 3 years | English: fluent


I have been working in the Customer Support field for 3 years and I still enjoy what I do.

Here is a small part of what I do in my current position:

Providing technical support via emails, live chats, conference calls
Guide customers through the products’ features
Conduct an onboarding session for new customers
Collecting feedback and requirements from customers
Close cooperation with sales, development, and QA teams
Update customer support knowledge base

I’m passionate about building long-term and trustworthy relationships with clients and partners for business growth. I also realize the importance of strong cooperation and 
teamwork for reaching business goals.
Not interested in night shifts
No cold calling
Position: Customer Service Manager
Category: Support
Experience: 3 years | English: upper


Key responsibilities as DM:
 
• Management several projects simultaneously;
• Interaction with stakeholders and team;
• Manage the content, quality, schedule, resources and estimate project risks;
• Assess the effectiveness of each team member, conflict resolution;
• High level of responsibility;
• Experience in people management;
• English upper-intermediate level - B2 Aptis certificate

Delivery Manager
12. 2018 – настоящее время

Support TL (approve team)
10.2017 – 10.2018

Payment/Risk Manager
08.2015 – 10.2017

English Phone Operator
02. 2014 – 07.2015
Position: Customer Service Manager
Category: Support
Experience: 7 years | English: fluent

Based on reviews from clients, they were satisfied by the support I have provided.
Oct 2016 - today: 

Austrian Airlines - customer support agent. 

I am providing support in English / Greek / Russian and Ukrainian languages. Clients are being assisted over the phone and via emails. I have acquired advanced customer support and problem solving skills, including stressful situations.

Summer 2015 + summer 2016. Greece. 
Sales manager responsible for various touristic itineraries. Information and support provided in English/Greek/Russian/Ukrainian.


Summer 2013:
Travel Company "Beleon tours" in Greece - "Transferman".
Experience in organizing transfers and providing all the needed information to the clients in different languages.

Summer 2012:
International children center ARTEK.
I have acquired experience in communication with children of different nationalities in different languages.
I would like to find new experience, to improve my skills.

Absence of night shifts. Preferably Mon-Fri shifts.
Position: Customer Service Manager
Category: Support
Experience: 4 years | English: upper


Skills:

- Technical knowledge of website activity and settings (domain's life-cycles, hosting service, SSL certificates);
- Working with complaints and finding a reasonable solution for the issues;
- Providing the efficiency and effectiveness of corporate procedures and policies for the next level supporters, their implementation and skills improvement;
- Providing a feedback on the methods and approaches used in the supervision process in general.

Technologies:

- presentation experience in Power Point;
- Basic knowledge social networks Facebook, Twitter etc.
- Jira, Confluence, Trello tools, Google spread sheets,Google docs;
- Good knowledge of MS Office.

Soft skills:

- Excellent communication;
- Rapid adaptability;
- Self-educated
- Stress-steady
- Conflict resolving
Each company has its unique advantages, sometimes the companies might not even differ. Still, I would like to find the company who respects his client as well as the employees, provides worth product and high level of support for the client. I am interested in bringing a high-quality Client Oriented Support knowledge that will lead to the company's growth.

Schedule: 5 working days - 2 days off per week. The best time from 10am till 18 pm.

Business trips are very welcome!
Position: Customer Service Manager
Category: Project Manager
Experience: 6 years | English: fluent


-  speaking English, German, Polish, Ukrainian, Russian, Turkish
-  experience in Leading a Team (of 10+ members) 
-  Project Management / Coordination / Planning
-  5+ years in Customer Service
-  CRM Program Management
-  Relationship Building / Customer Success Management
-  proved Sales Experience
-  CRM, Sharepoint, Microsoft Office, Outlook, SAP, Cisco, MicroSip, Excel, Zoho, Powerpoint, Canva, Photoshop
-  processing invoices, refunds, retransfers, Paypal claims and escalations
-  finding, interviewing and training new agents
-  setting and controlling the KPI of the team, Team Coordination and Quality Control
I am interested only in remote works
Position: Customer Service Manager
Category: Support
Experience: 5 years | English: upper


Summary
7 years experience in Customer Service and Support.
Last jobs:
1. PROJEKTOR Creative&Tech Online Institute
Customer Support Manager  (April 2021 - December 2021)
Detailed counseling of students, respecting the company's "tone of voice" on social networks and messengers, by phone, answering emails.
Mandatory participation in all work conferences and daily reporting on the work results.

Thanks to my work, the workload of managers who came to work on Mondays was relieved; most customer requests were resolved within two hours - as a result, the number of course sales increased and satisfaction with the product and the company as a whole increased.

2. Green Country English School for Kids and Teens
Office Manager (April 2014 - June 2017)
Recruitment of children for basic and additional courses.
Meeting office guests, communication with clients (parents, children).
Full support of children during their studies, assistance to children and parents in solving any issues, including force majeure.
Full support of the office, work with finances.
Writing articles and publishing them on the website.
Uninterrupted and highly productive work of the office was ensured even on weekends and during vacations. I learned to be multitasking, friendly and ALWAYS smiling, as well as to create a positive atmosphere in the office, under the conditions of an incredible amount of work.

I am currently actively looking for a job. Most of all, I want to improve my language skills (English and German) and develop in EdTech - from customer support manager to project manager. Or from HR Assistant to HR Manager.
But I am also interested in a job/internship in another field of activity - for example, large sports companies, publishing, IT, insurance, marketing, etc.
Position: Customer service manager, assistant
Category: Support
Experience: 3 years | English: intermediate


Last 3 years worked on American company as a customer service agent.
Worked directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Using the following tools: Gorgias, Helpdesk, Shopify, Exel.
Also, I was an owner of kids cloth warehouse, with 3000-5000 euros sales per month. Using tools Viber, Instagram, Facebook.
Position: Customer Service Manager , CSTL, Sales Manager
Category: Support
Experience: 4 years | English: intermediate


Tasks:
1. Customer support
2. Increasing sales through a more expensive offer
3. Resolving customer complaints (quality, service, damage, etc.)
4. Establishing cooperation with the Nova Poshta carrier
5. Organization and support of outlet stores
6. Online store account
Technologies:
1. SAP
2. Salesforce
3. Puzzle
4. All Microsoft services
Skills:
1. Soft skills
2. Multitasking (calls, letters, chats, SoMe)
3. Creation of instructions
4. Reading drawings, specifications, etc


I want to develop in the direction of project support or product management
I don't want to sell:
IT courses, financial "analytics", cryptocurrency
Position: Customer Service Manager; Key Account Manager
Category: Other
Experience: 10 years | English: fluent


Hi everyone!
Every business needs high-quality customer service to be successful - you can have lowest prices and best variety of products, but if your customer service fails you won't succeed.

So I'm looking for opportunity to make your customer service even better!

What I can offer to you?

Customer service - 10 year experience (AV, TV, portable and domestic electronics).
English - fluent/advanced; able to speak with native speakers comfortably (both for me and for them :) ) And, oh yeah, TOEFL certificate available - 84 points.
Video editing skills (Adobe Premiere).
Ready to challenge problems and make your clients really happy to work with you.

Let's make your customer service great again! (c) me
Position: CUSTOMER SERVICE OFFICER
Category: Support
Experience: 3 years | English: fluent


United Bank for Africa, Lagos, Nigeria (February 2020 - Present)
Customer Support Officer (Technical)
    Handled customer inquiries and suggestions courteously and professionally.
    Respond to customer queries in a timely and accurate way, via phone, email, and Zendesk platform
    Identify customer needs and help customers use specific features of the banking services
    Analyze and report product malfunctions (for example, by testing different scenarios to reduce the rate of impersonating users)
    Update our internal databases with information about technical issues and useful discussions with customers
    Monitor customer complaints on social media, Zendesk Tickets and reach out to provide assistance
    Share feature requests and effective workarounds with team members
    Inform customers about new features and functionalities of new products
    Assist in training junior Customer Support Representatives
    Addresses customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Position: Customer Service / Operations Manager,
Category: Support
Experience: 4 years | English: fluent


With a robust career journey, I bring a wealth of experience and proficiency to the table. During my 3-year tenure as an operations representative, I developed a deep understanding of efficient workflows, meticulous attention to detail, and the art of multitasking. These skills were instrumental in shaping my current role as the CEO/manager of customer care and sales.

As a dedicated professional, I've successfully transitioned to overseeing both customer care and sales departments, effectively managing diverse teams and fostering a cohesive work environment. My ability to navigate the intricacies of these domains reflects in my hands-on approach to customer engagement, employee development, and revenue generation.

Working closely with US clients has sharpened my adaptability to varying needs and preferences, enhancing my communication skills and cultural sensitivity. Furthermore, my background in operations lends a unique edge to my management style, enabling me to streamline processes and optimize resource allocation.

In a dynamic landscape where customer satisfaction is paramount, I thrive in delivering tailored solutions while maintaining operational efficiency. My journey from an operations representative to a CEO/manager attests not only to my adaptability but also to my commitment to continuous growth and leadership in a demanding industry.
Position: Customer service or QA trainee
Category: Support
Experience: 11 years | English: upper

In one company, I created the cash-flow from 0 to 350 000 hryvnias per month.
In the other case, thanks to my efforts, the quantity of sold products increased from 0 to 20 tons per month.
2021. The work in the software development environment. Customer support in the Affiliate CPA network company. 
Communications with clients in English. The tools are POSTMAN, Kibana, Metabase, Youtrack, Freshdesk.
Integrating Freshdesk and Freshchat.

2012-2020 Project manager of the E-commerce project.
Created the project from scratch.
Automation business processes.
Set goals, controlled performing tasks, analyzed failures with the team, and worked on improvement. 
Customer service experience.
Working out online orders. 
Promoted the online store through Google Ads, Facebook, Instagram, and SEO.

2009-2012 Cold sales of raw materials В2В. 
Achievement is from 0 to 20 tons per month.
I like to be the connection between people and technology.  
Strong desire to work, achieve goals, and constantly develop my skills and knowledge.
Position: Customer Service Personnel
Category: Support
Experience: 3 years | English: intermediate


I have worked as customer service manager in a prestigious financial institution in Nigeria: assisting customers resolve complaints and get familiar with the organisation's products.
I am very familiar with CRM tools and help desk tools.
I was able to reduce complaint rate by over 50% as a result of effective customer engagement.