lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Support Manager
Category: Support
Experience: 2 years | English: upper


In my work, I like to help clients, I like to solve technical problems of clients, interact with different departments to find the cause of the problem and ways to solve it. I can work effectively in multitasking mode, and I am not afraid of new challenges and difficult tasks.
Position: Support Manager
Category: Support
Experience: 2 years | English: pre

I have a huge experience in IT support, setting up work process, communicating with my team and making working atmosphere more comfortable and productive. My work requires concentration, attention to details and ability to deal with stress.
I've been working with a large crypto platform (NDA), experienced in checking and managing documentation in many different languages, working with clients, solving conflicts and dealing with difficult tasks, collaborating with a big team.
As I've been working with people for a long time, I would like to try myself in a new but very suitable role for me, such as HR or Recruiter. Currently, I am taking a course for HRs and Recruiters.
Position: Support Manager
Category: Support
Experience: 1.5 years | English: basic

I have developed communication skills, I am a quick starter, resilient, resistant to stress factors, persistent, I am not afraid of criticism, I listen to advice, I know how to work effectively in a team and I have good experience in sales, communication with people, working in CRM
I worked in the It-Elite company. This is a programming school for children all over Ukraine.
My main duties:
 Studying products, that is, I had to know everything about the product (which information is taught, which programming languages will be studied, who teaches, etc.) in order to introduce it to the client in the future.
 Conducted follow-up contacts.
 Took part in the preparation of documentation for questionnaires.
I studied new scripts for communication with the client and sometimes was a developer of these scripts.
 In the future, she compiled a database of hot and cold customers by various categories (age, city, level of desire to study at our school).

Conducted meetings by phone and provided information by e-mail.
For clients who agreed to study at our school, I created groups on the Viber/Telegram platform, kept in touch with them, informed them about education, prices, etc.
At the same time, I also kept in touch with the teachers, agreed on the days of the classes, tuition fees and, if necessary, monitored the quality of the replacement of the teacher.
She attended training courses at the company.

Also worked in the company: "Jamm School".
 This is a licensed comprehensive online school with the Harvard teaching method.

My main duties were:
Communicate with customers online, following the rules;
Help clients with all matters related to schooling;
To correspond in messengers with clients;
Resolve customer issues over the phone;
If necessary, communicate with teachers;
Conduct document flow for each client and record information in CRM (Bitrix);
Analyze your work and improve its efficiency.
Position: Support Manager
Category: Support
Experience: 2 years | English: upper


Name: Zhanna Brekhova
Age: 22 years old
Education:
Bachelor of International Economic Relations
SSU (Sumy), 2022
(Master at this stage ending in 2023)

EXPERIENCE

Customer Service Specialist, Foxtrot, Sumy
Duration: February 2020 - February 2021

Providing advice and assistance to clients by phone and email
Problem resolution and complaint handling
Processing orders and organizing the delivery of goods

  Freelance
Duration: March 2021 - October 2021

Conducting research and writing detailed briefs for freelancers
Writing texts and copywriting
Setting up targeted Facebook ads
Communication with clients
Experience with Google advertising and traffic arbitrage

Chater in J4L and a couple of other sites, Kharkiv

Duration: July 2022 - September 2023

Help customers find products and provide product information
Greeting customers in a friendly and professional manner
Creation of reports and documents at the request of the head of the office

SKILLS

Proficiency in English at the Upper-Intermediate level
Ability to work in a team and communicate effectively with colleagues and clients
Rapid learning and adaptation to new programs and systems
Organizational skills, including the ability to manage time and prioritize tasks
Excellent customer service and problem solving skills
Stress resistance and adequacy

GOALS

I am looking for a remote job where I can apply my knowledge and skills in customer service and other relevant areas. I want to work in a dynamic and professional team where I can develop professionally and contribute to the success of the company.

Ready to provide more detailed information about my work experience and skills upon request. Looking forward to discussing how I can be a valued member of your team.
Position: Support Manager
Category: Support
Experience: 0 years | English: intermediate


OPERATION MANAGER
Brand T-Dress
Oct 2020 - Jan 2022

plan, organize and control processes within the brand;
to plan the work of production;
keep financial records (cash flow, income statement);
communicate with contractors, suppliers and partners;
plan and coordinate team meetings, communicate with
brand founders.

CLOTHING PRODUCTION MANAGER
Clothing Brand Toute
Sep 2019 - Aug 2020

Sourcing fabric and fittings
Searching manufactures for cooperation;
Control of timing of the collection;
Planning and development of the collection together
with the designer;
Control of manufacturing deadlines, type of shipments
and
deliveries to the warehouse
Position: Support Manager
Category: Support
Experience: 0 years | English: intermediate

Was in the top of the best beginners.
I quickly adapt to working conditions.
Sports club administrator.
Met the guests of the club and provided them with the necessary information.
Graphic assistant.
Compliance with daily norms, compliance with the highest quality and productivity, rapid learning of new tasks.
Position: Support Manager
Category: Support
Experience: 0 years | English: upper

At this point in time, I'm at the beginning of my professional carier. Hopefully, there will be lots of achievements to share here :)
Supporting customers with information on prices for services, promotional offers and conditions of preparation for laboratory studies; entering information about the patient, placing an order, issuing research results; registration of research results using computer applications.
I'm not looking for a job with night shifts.
Position: Support Manager
Category: SQL
Experience: 0.5 years | English: upper

Static, dynamic reports, submissions, unit-tests
Work with Excel and Excel-like applications, data conversion;
AxiomSL, Template Developer
Economic analysis of bank reports and relationships between individual reporting indicators;
Analysis of the structure of bank report templates and incoming data required for reporting;
Development of algorithms for converting the incoming data to obtain a structure suitable for presenting and submitting the report data.
Position: Support manager, Account manager
Category: Support
Experience: 2 years | English: upper


I have experienced as support manager for almost 2 years. 
As a support manager I monitored and sorted incoming letters from clients using ticket tracking system. Collected and provided of data for improvement of user experience and customer needs. Analyzed incoming issues and created action items for other departments. Created technical documentation and write articles for the knowledgebase in English.
I’m quick learner with strong organizational, planning and problem’s solving skills.
I am looking for a position of account manager or customer support manager with friendly team and with future prospects of development to gain new skills and experience.
Position: Support manager, Administrator
Category: Support
Experience: 6 years | English: fluent


I’m experienced in Sales, Support, Administration. I’m highly organized and reliable. Prefer to work independently but can also be a good team player. I rely on my own judgement and not afraid to make decisions, but I also take time considering all the sides of the story.
Position: support manager/assistant
Category: Support
Experience: 3 years | English: fluent


-    experience working as a support manager, eBay , language - English , 

 -    experience working as a support manager, IT company , language - English

 -       some brief/basic knowledge  of : hardware/software/firmware - HTML/CSS/JS/Bootstrap.. etc..

 -      have experience working at foreign companies, communicating with people from different countries/states...also brief experience as a freelance translator
Position: Support  Manager, Billing agent , Sales agent
Category: Support
Experience: 2 years | English: intermediate


I am working as a sales representative in an IT company, I have 2+ years of experience in customer service. In my current position, I respond to customers via chat/ email, provide high-quality service and help the sales team in achieving the target. 
Skills/ Responsibilities: 
-Strong typing capabilities 
-Experience with Sales CRM and Communication tools (Salesforce)
- Confident computer user with a basic knowledge of software and web apps (google doc/ google sheets/ MacOS. 
-Troubleshooting and digging into the user issues.
-Perform functions such as data entry, data management, and data retrieval
- Flexible and adaptive to changing technologies, and work environment
I’m looking for a position where I can improve my skills and learn something new. I am eager to work for a company that gives you a lot of opportunities to grow and develop yourself.
I look for the ability to grow with a company, improve my English and acquire new skills.
I am looking for a position without night shifts.
Position: support manager, billing manager, team lead
Category: Support
Experience: 4 years | English: upper


I have more than 2 years of work as the IT sales manager, more than 3 years of work in the support of the large bank (text format), more than 1 year of work in support in the gaming sphere (mobile games), 0,5 year of work as billing manager in IT sphere.

Customer Support Specialist (Alfa-Bank Belarus)
- work with individuals and legal entities served in the bank
- work without scripts
- replies in social networks
- work in chats (zendesk), tickets
- solving complex cases
- detailed knowledge of all bank products
- work with card systems (openway), printdoc, RKO, databases, etc.
- dealing with customer objections and maintaining their loyalty
- collecting information on bugs and problems and transferring them to developers
- communication with developers and assistance in identifying the cause of errors in the application

Customer Support Manager (IGG)
- Game support and consultation in chats and tickets
- Solving game issues and issues with payments
- Testing new projects
- Localization
- Proofreading texts and correcting mistakes
- Weekly statistics on game problems by section
- Monitoring urgent problems and reporting them to higher departments
- Responding to reviews in the App Store and Google Play

IT Hosting Group (Billing manager)
- Working with the billing system
- Entering client information into the system
- Checking and paying bills
- Preparing reports
- Advising clients on payments
- Dealing with receivables;
- Handling claims, resolving conflict situations

I worked with Slack, Confluence, Zendesk, Asana.
I would like to continue working in the gaming sphere, not necessarily in support, but something close to it and develop further vertically or horizontally. Also consider working as a billing manager.
Position: Support Manager, Customer Success Manager, Knowledge-base editor, Retention Specialist
Category: Support
Experience: 6 years | English: fluent


-customer care experience - 5+ years (call, emails, chats);
- managing support team and scaling it from 3 people to 20+ agents - 3 years (including sourcing candidates, conducting 1st and 2nd rounds of interview, initial training etc); introduced personal responsibility system that allowed easy monitoring and control of each agent; 
- optimization of working processes of support team, to save costs for the company and minimize the headcount without losing the quality; optimized numerous processes from entry sales calls to complaints resolution; 
- developing and implementing retention program for new customers;
- working with disappointed customers that faced bad service due to different factors; their retention;
- created internal knowledge database with working instructions, recommendations and guidelines;
- developing various email campaigns to increase sales, retention or inform customers about new products/features etc;
- communicated with developers’ team for necessary system optimization updates, to improve support teams work.
I am looking for only remote challenging projects with clear task and end-date. What I mean is: you have a task or a problem and you want it done/fixed by the X date. I am not looking for long-term, office jobs. 

The projects I can be useful include:
- creating knowledge base for your customer and/or support teams. If needed developing scripts, videos whatever is necessary. 
- building retention strategy, campaigns (email, sms, push-notifies, calls).
- setting support team (from 0 to the ground), training, setting KPIs etc 
- chatbots development, email campaigns
- review and set up KPIs for your support team if you still don't have them. 
- NPS and customer satisfaction: measure, customize if needed and help grow.
Position: Support manager, Customer Support agent, L1 Support
Category: Support
Experience: 4 years | English: fluent

- conducted around  over 20 demo-calls
- handled 6 integration processes
- a dozen of improvements were passed to the product team, as well as 3 feature requests (implemented)
- 90% of the chats and tickets answered within the SLA
- over 50 client's feedbacks collected during the timespan
Last 4 years I have been working for various tech companies, making the way from the BDM to the Support manager. The gained experience helps me understand deeply the nature of customer's requests and transfer those needs into the precise tasks of the development team. Since my mission is to make a customer happy

Professional skills:
- working experience with the B2C, B2B, enterprise companies
- long-term experience working closely with the development team
- confident presenter and negotiator
- confident user of the Atlassian software
- Chats: Intercom,Tawk.to, Slack
- Product tools: Amplitude, FullStory, SatisMeter 
- Tools: Jira, Zendesk, Redmine

Languages:
English - C1
German - A2
Ukrainian - native
Russian - fluent
Educational possibilities and professional growth
 Competitive salary and bonus program
 Social package as gym membership compensation, medical insurance, corporate meal program (will be a plus :)
Position: Support Manager (English, German)
Category: Support
Experience: 1.5 years | English: upper

Computer skills;
Studied translation from English and German;
Experience in translating from English into Ukrainian and vice versa.
Work experience:
-Support Manager (English and German)
-Teacher of English in a private school for children and adults.

Worked in a team, implemented a new method of teaching English.
Experience in translating from English into Ukrainian and vice versa.
I have a great desire to develop, learn in IT fields and try new things.
Position: Support manager junior
Category: Support
Experience: 1 years | English: basic


WORK EXPERIENCE
Support Manager
Uployal | May 2021 - February 2022
Communication with clients (chats, calls)
Initial processing of customer / end user requests Customer's inquiries and troubleshooting researching Distribution of collected technical appeals between the relevant departments
Providing clear instructions for solving emerging problems Reporting
Distance training of representatives of the client's company as users of the software product
Formation of a database of requests based on frequent requests
Identification of issues in the work of the product, receiving recommendations to improve its performance Monitoring the stability and technical serviceability of the product developed by the company
Working with the CRM system
Managing Trello project
Bank Specialist/Cashier

Pravex Bank | July 2019 - May 2021
Cash and current operating work of the bank Work with documentation
Conducting foreign exchange transactions Current customers
Sale of banking products
Work with the CRM system
Signing and filling out contracts and related documentation
Work with Jira
 
 Travel agent
SlavaTour | Jan 2016 - June 2019
Consultation of the client, definition of his needs, sale of a tourist product and documentation of the permit Organization and creation tours
Accompaniment of the tourist group as a guide Completion of visa applications, insurance, preparation of documents for submission to the consulate / visa center Calling customers who have left a request for a consultation
Working with the client during the provision of services Reporting
Training of trainees, and assistance in adaptation to new employees
Taking an active part in organizing social events of the company

EDUCATION HIGHLIGHTS Lviv Polytechnic National University
Administration and Management | 2015 - 2017 Chernivtsi Industrial Colledge
Tourism organization | 2011 - 2015

LANGUAGES SPOKEN Ukrainian: Native
English: A2
Position: Support Manager L1 (English + French)
Category: Support
Experience: 3 years | English: fluent

I speak English and French. I've recently started to learn Spanish on my own just because I was receiving many requests from Spanish-speaking customers and considered it would come in handy.

I'm studying psychology (first year, Kyiv Gestalt University) and I'm trying to apply my knowledge both in professional and everyday life.

I attend training and forums, dedicated to self-development.

I'm proactive in my current position. I'm striving to optimize the working process for co-workers, as well as to ensure a higher level of service for the customers.
Previous work experiences (flight attendant 1.5 year and receptionist 1.5 year in total) brought a valuable contribution to my communicative and problem-solving skills. Working as a customer support agent requires much attention, care and love for people. Now, I can admit that I am a good fit for the client-oriented position. I'm a perfect listener, full of empathy and understanding. I enjoy being useful and helpful. I smile during phone calls and feel satisfaction from customer on the other end.

My current duties and responsibilities are:

Handling customer requests and complaints via phone, email, livechat (foreign customers only);
Creating technical reports and forwarding to the tech team;
Assisting with payment over the phone; 
Making outgoing sales calls;
Dealing with refunds and successful save of refunds on a daily basis;
Guiding customers through the functionality of the site;
Retaining of clients, including VIP.
 

Additional responsibilities as senior support agent:

Coaching of interns;
Evaluating chats, calls, tickets - monthly;
Editing flow, scripts, completing new paragraphs.
I'm eager to work  for no matter big or small project - my essential aim in work (as well, as in life) is to provide assistance, understanding and quick solution.
I would prefer to work for Product Company rather than Outsourcing.
But what is most relevant to me - opportunity to learn, to improve myself, to master my skills and to acquire new experience. Which is only possible in friendly, creative, progressive environment.
I’m not looking for night shifts, but I'm currently looking for flexible schedule and ability to remote work, if needed.
Position: Support Manager/Lead
Category: Support
Experience: 11 years | English: intermediate

99% of support contracts are prolonged for a new periods;
keeping high efficiency of support services while reducing of resourses.
Technical Support Lead in 4 ongoing development projects within 2 years (banking software). Support for administrators and customers with software logics, integration problems, interface and functionality.
B2B support.
English: B1-B2
Total work experience in support/service - more than 10 years.
ITIL foundation certified.
Managed services experience.
Service desk implementation experience.
Development and update of technical support document templates.
Commercial offers for support services and outsourcing.
Outsourcing experience.
Strong company, out-of-Ukraine customers oriented. USD/EUR to UAH exchange rate sensitive sallary. Possibility to learn and grow.
Position: support manager/localization manager/translator
Category: Project Manager
Experience: 8 years | English: fluent

Got ESOL Level 2 Certificate in ESOL International (level C1)

Got diploma of further education as a translator

Built strong relationship with paying players
- Maintained technical support of players in Zendesk
-Communication with developers, bug description in Asana
- Community management of the game on Facebook - Documentation translation
- Game dialogues translation
- Game description creation for mobile stores
Abilities to learn new

Attend thematic conferences and courses

Open to everything new
Position: Support Manager/PM
Category: Support
Experience: 4 years | English: fluent

When I have started managing the team we had a lot of difficulties but working closely with the Head of CS gave me the opportunity to be able to increase our team by 50% Furthermore, I was able to decrease staff turnover, which is a very hard thing to get as agents are working 24/7.Also, I was able to help a lot of agents to continue their job carrier within a company.
Mostly my job experience is connected with people management. Currently, I am working closely with the HR department on interviewing, selecting, and hiring the best candidates. Furthermore, I am experienced in identifying risks, decision making, training, motivation, conflict management, team building, conducting PR meetings, giving feedback, project documentation (scripts; KPI matrix). Also, I am working along with the IT department (PM, QA) on a day to day support issues (bug reports, case escalations, customer complaints, daily stand up meetings, etc.
I am not interested in Sales and Lead Generation
Position: Support Manager, Project Manager
Category: Support
Experience: 11 years | English: upper


Head of Support Department

Establish work procedures, create, analyze and monitor KPIs of the support department 
Define the right channels and processes to provide best customer support 
Prepare variety of status reports (including activity, salary and adherence to goals) 
Manage and monitor NPS newsletters and reports 
Provide and manage up-sale services delivered by support department for extra revenue 
Collaborate closely with development and product teams to work on identification and resolving common product technical issues and features.

QA Manager / Coach
Coach support team members, improve skills of the current team, implement tests and exams for supporters
Work on continuous optimization and improvement of service quality
Develop and maintain support materials and current product knowledge base (instructions, video tutorials, FAQs)
Monitor all support interactions with customers, collecting feedback
Take care of difficult customers and public complaints
Collect and submit bugs to development team 

Technical Support Agent
Support CMS 
Support hosting and it's admin panel 
Support clients via chat, tickets and phone