lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: Customer success / Product manager
Category: Product Manager
Experience: 6 years | English: upper

- I successfully developed and was managing a customer support team with an average number of 800 requests per day;
- I was working with a product owner on CustDev, market research, competitor analysis along the development of a Customer success direction.
- worked as a CAD engineer, project manager, business analyst at a 3D Printing SaaS startup;
- was managing customer support team with 12000 active users and up to 800 requests per day at a blockchain B2B SaaS startup;
- was developing customer success direction: analysis of customer behavior, numbers, and metrics, cooperation with UX/UI engineers on improving the onboarding process, user experience.

During the last year, I was deeply involved in a product management and development process.
I'm looking for a position related to product development and management.
It might be a customer success manager, product owner, product manager or similar position, depending on company specifics.
Position: Customer Success & Product Support Lead
Category: Support
Experience: 10 years | English: fluent

Highly motivated and actively driven project manager and client communication expert with more than 10 years of proven experience in managing marketing, social and political projects, and research environments; client success and support lead in IT, event and financial industries; experience in organising social and cultural events of 50 to 5,000 visitors; content management; journalist-editor; co-founder of a NGO in India and a hub in Ukraine; team management skills (from 3 to 50 employees); diplomatic; purposeful; result oriented.
Customer Success and Support Lead for 10 years (5 years in IT companies):

- customer education and customer success.
- deliver the best possible issue resolutions to customers, while meeting SLAs.
- work closely with development teams to clearly identify, investigate and provide requirements for bugs, task and feature requests to ensure fast and accurate resolution and delivery.
- collaborating with internal stakeholders on process improvement, for both Support globally, as well as remote work, specifically Managing customer escalations to create positive interactions.
- product stability and support usage analysis and reporting.

Content Lead for in IT market place platform for 3 years (Austrian IT company)

- Strategic project content planning and control.
- Leading the internal team (5 members) and out-staff writers (up to 15).
- IT-market research and analytics.

Public Relations in Political campaign and Marketing Campaigns - 2 years (1 year - in India)

- Managing several key accounts and attracting new business.
- Monitoring and managing large marketing budgets.
- Reporting forecasts to executives.
- Liaising with clients.
- Business development, sales and clients relationships (presentations, calls, correspondence, meetings, proposal writing).
- Traction of promotional events with strategic drivers and up-scaling them for start-up cafes, restaurants and social activity centers.
- Social media mobilisation, campaigns and online cascades for various clients; Marketing of events for major pharmaceutical companies.

Project manager in Marketing Research and Cultural Events organisation:

Organisation of 7 effective marketing research projects (whole Ukraine), Election researches, Exit-poll 2012 conducting (Kherson city, Ukraine).
Festivals – exhibitions: Japanese culture “JapanMania 2013” September 13-15, Kiev, 5,000 visitors; Korean culture “Korean wave 2013”, May 18-19, Kiev, 3,500 visitors; Marketing research for Marketing Drive 09.26.2013, Human Capital Forum 2013.
English speaking Customer Success Manager in Product IT company to build and develop strong relationships with key stakeholders in EMEA/US to drive valuable partnership and growth opportunities.
I'm not looking for Sales opportunities
Position: Customer success/Product team
Category: Other
Experience: 2 years | English: fluent

We were the team of four with zero experience and built the whole Support team procedure by ourselves, implemented well-run onboarding and working procedures. Now Support team is twice big, operating 24/7 with average response time never going higher than 4-5 minutes on busy shifts.
Besides that, created both email and on-site onboarding using third party application, managing promotions.
Joined the current startup on very early stages when there were only 7 people including me. We built 24/7 Customer Support team from scratch and increased the response time from 2 hours to 2 minutes. Currently working as Head of Customer Success in the Product team managing and improving communication with customers through the product.
Would love to work in the product company, preferably in English.
Position: Customer success- project manager
Category: Sales
Experience: 4 years | English: fluent

Adaptable, easy learning and success oriented
Motivated professional looking for new challenges and experiences in project and client management.

I am a responsible, detail-oriented individual with  love to learn. I thrive in multinational and multidisciplinary teams and in the past years I participated in volunteering projects in Asia.

Effective cooperation and teamwork, initiative, attention to details, setting priorities and meeting deadlines are my keys for successful work.
International team, with clients all over their world, being in touch with different people gives me more liver and energy to move.
Position: Customer success, Project manager
Category: Other
Experience: 2 years | English: upper

Taking part in the pre-opening of the first
hotel of Best Western Hotels&Resorts chain
in Ukraine
"The Best Manager of 2022" reward in
BANKHOTEL
Successful project management of recently
launched "Smart Sender system" and CRM
Bitrix24 for better customer success
Positive evaluation of the supervisor for the
work in the administrative department on the
Costa cruise ship;
Successful project related to integration with hotel software;
My name is Yaroslav, I am 26 years old and I live in Lviv, Ukraine.

Currently, I'm working at the Best Western Plus Market Square Lviv as a Front Desk &Sales manager, besides that, I have huge baggage of experience in hotels and cruise ships, as well. 

I'm a proactive, positive, and fast-learning person that wants to develop and grow in a new field that is related to my education and desire and I really would love to try myself in a new progressive team.

A little bit about my experience:
1) My background in hospitality counts more than 5 years and now it helps me with diverse customers (luxury, business and middle-class 
guests) and I have experience in the organization of VIP services and accommodation for such guests. Looking for cooperation and engagement with Travel agents and corporate segment;
2) On the cruise ship I was responsible for the payment and accounting part of the guest's stay and there I gained my accuracy and problem-solving skills, as well as, attention to the detail;
3) As a Front Desk Manager I consider myself a good leader of the team and a good manager whose main goal is customer success. I believe that communication is the key to solutions to any conflict. Result of this you can find it on the various reservations websites with review scores of Best Western Plus Market Square Lviv and specifically "personnel".
4) I'm experienced in various hotel Software programs, such, as Fidelio (HRS), Opera, Sapi, Prohotel, Eazyabsolute, etc, I can say that I'm a fast learner that is always ready to develop and grow. 

Besides my main duties, I’ve been working on personal projects: 
1) Implementation of CRM Bitrix24 in BANKHOTEL and managing process of integration with PMS Fidelio to gain our communication with the guests and provide better service and support;
2) Working on the recently launched "Smart Sender system" that is sending automatical messages to guests based on the stage of booking a hotel room, including a feedback form. 

Currently, I’m on:
1) Integration Telegram bot with hotel software for easy access to hotel database, reports, housekeeping updates, and F&B planning;
2) Integration of DIA with hotel PMS for fast and easy document check during guest registration.

Besides that, I’ am currently in the middle of a Project Management Course from Superludi where I receive a deeper understanding of IT products, methodologies, PM tools, and SDLC.

I believe that I will be a good Project Manager or in a related position.
Position: Customer Success Representative
Category: Support
Experience: 4 years | English: upper

My skills are alike requirements that may be required for Customer Success or related positions with soft and tech skills (organized, computer-literate, client-oriented, able to prioritize multiple demands).  

At the same time, I am eager to learn fast to fit any strategy and task.
I already have valuable experience in a branch of Customer Service and enjoy working in a multinational team. I have been working in SaaS companies, taking Customer Support and Customer Success Positions for 4 years already. 
My tasks included a set of steps: 
Handling all inbound communications, providing customers with necessary instructions, troubleshooting issues, and reporting those to different teams. Work on preparing Standards and Guidelines for client support best practice. Build a customer success plan.

Additionally, participated in the marketing of both previous companies: creating blog posts, polls, responding to comments, and private messages on Facebook/Twitter/Google Play. 

I find it easy to build successful relationships with customers from the moment they contact support till they become loyal customers (and after, for sure).
Standard day shift with no night shifts. Professional development and growth opportunities (the company fully/partially covers the сost of conferences, seminars, courses; English lessons, corporate library, and events
Position: Customer Success / Sales
Category: Other
Experience: 4 years | English: fluent

As a Customer Success Manager I successfully managed a portfolio of clients in different industries (logistics and e-learning platform, digital marketing solutions, litigation consulting  consulting, oil and gas, localization and translation). Achieved and surpassed sales appointments goals for my clients (SMB and mid size US based businesses).  

As an Account Manager in digital marketing agency I worked with  Ukrainian industry leaders in cosmetics, laboratory tests and e-commerce. Managed a video production project and an award winning brand anniversary  campaign. 

As a Sales manager I grew a network of strategic partners in Indian, Chinese and Caribbean markets - government
units and industry leading associations and agencies;
Average deal size - 5.000 EUR. Total in sales 75.000 EUR
Key Responsibilities and Skills:

Sales Manager (b2b)

-Approach targeted business clients (phone calls, email, social networks, industry events, personal meetings)
Direct communication with decision makers and company executives
-Manage relationships with existing and potential customers
-Conduct market research (analyse competitors, industry trends, needs and objectives of particular client segment, etc.)
-Segmentation of customer database;
-Sales negotiations with with C-level decision makers in SMB and Enterprise companies

Account Manager in digital marketing agency

Managing a portfolio of accounts
Working with Strategic and Creative teams
Managing project workflow: budgets, documentations, reports
Make sure that both deadlines and client's objectives are met
Working with photo/video productions
Skills and knowledge acquired: Understanding of online marketing tools and social media platforms

Customer Success Manager

- ensure success of each customer with the company;
- utilize variety of strategies to make sure that client's objectives are met
- measure and analyze campaign performance as it unfolds to identify soft spots;
- running demos and presentations for clients;
- cross-sell, upsell of existing clients;
- lead generation experience
I am looking for Customer Success / Sales / Business Development roles. Remote work with flexible schedule.
Position: Customer success/Sales/Account manager
Category: Sales
Experience: 4 years | English: upper

Key achievements:

attracted clients with a contract over 1 000 000 €;
overachievement of quarterly and annual indicators of the sales plan;
successful management of > 10 commercial projects simultaneously;
communications and presentations to directors and owners of companies with > 1,000 employees;
business trips to the main cities of Ukraine (Kharkiv, Poltava, Dnipro, Odessa, Lviv);
sales and implementation of leading and unique solutions in the field of warehouse logistics in Ukraine.
Key account manager in B2B with more than 4 years of experience in warehouse logistics and food-non-food/FARM/e-commerce spheres. Successful experience as a sales and project manager with deals cost more 1 000 000 €. Self-motivated and focused on personal growth. Ready for business trips to open and develop new markets.  

Areas of responsibility:

building long-term partnerships with clients, lead generation using LinkedIn, Facebook, customer recommendations, profile events; conducting presentations of the company and its projects; development of projects from the stage of identifying the need to the implementation of the project; development of commercial proposals, preparation and maintenance of documentation: contracts, specifications, additional agreements, expense invoices, acts of commissioning and acceptance and handover of works; participation in tenders for the purchase of equipment; selection, training and development of new employees of the sales department; close and fruitful cooperation with conceptual and analytical, legal and project departments.
Position: Customer Success / Sales manager
Category: Sales
Experience: 2 years | English: fluent

• Over 600 unique users have received high-quality individual support in my performance
• I have effectively executed a communication chain with Salt Edge, a European online banking connector, which subsequently facilitated the successful implementation of this connector into the system.
• I possess a comprehensive understanding of the current European work ethics rules and can efficiently apply them to your team.
• Can hold an interpreting session for up to one hour, without a break.
• Longest simultaneous interpreting session in practice: 3 hours
• Interpreted for over 250 clients 
• I have extensive experience communicating with native speakers of British English (including RP, Queen's/BBC English, Cockney, Yorkshire, and Scottish accents).
Customer Success Team Lead Global (full-time) 
Finmap (01. 2023 - 04.2023)

Sales Validator (part-time)
Finmap (02.2023 - 04.2023)

Сustomer support manager (full-time) 
Finmap (04. 2021 - 01.2023)

Simultaneous interpreter (full-time) 
NDA contract (05.2018 - 09.2018)
Don't offer me any lead generation, please.

Warning: I do not tolerate frivolous immodesty, prejudice and lack of constructiveness on the part of executives. 
Thank you in advance for your kind understanding!
Position: Customer success specialist
Category: Sales
Experience: 3 years | English: fluent


I'm passionate about client care and sales, so I've been always chasing experience in these fields. Currently I work in Business development and before this I spent 3 years in Customer support field. Looking for a position which could to some extent combine responsibilities of both fields. I'm a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve relationships with my clients.
Throughout my whole career path, I was responsible for increasing customer satisfaction, upselling to existing clients, together with customers evaluated how they use the product and advised them on how to make the most of it to achieve their goals. I'm also offering an extensive experience in working with a SaaS solution within an e-commerce or customer service sphere, lead generation and proficiency with CRM technologies.
Position: Customer success specialist
Category: Support
Experience: 4 years | English: fluent


Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Position: Customer success specialist
Category: Support
Experience: 4 years | English: fluent


Sep 2019 – Mar 2020
L1 Support Engineer, MobiChord, Kyiv, Ukraine

•	Working as a Telecom Manager (Fulfilment);
•	Working as a Samsung Technical Support (using White lable);
•	Working as a billing uploader;
•	Working with ServiceNow (as a user and an administrator);
•	Solving customer’s problem by the phone (using RingCerntral) and e-mails;
•	JavaScript user (Basic level);
•	Clients - only English-speaking customers;


Sep 2018 – Aug 2019

Customer/Technical support specialist, PublBox , Kyiv,Ukraine

Working in SMM;
Answer in chats in English, Russian and Ukrainian;
Skype-calls with customers ;
Solving customer’s problems, which dealth with technical difficulties;
Sales manager ;
Working with Intercom, customization of the сhat platform. 

Oct  2017 – Aug 2018
 Customer Support Agent (call centre), Simply Contact, Kyiv
 
Collect payment for transportation from customer ;
Compute cost of airline reservations , sum for changes or cancellation of existing reservation ;
Provide with a general travel information ;
Work in Global Distribution Systems ( Sabre and Amadeus)
Control of working process ( Supervisor).
 

 

 Jan 2017 – Oct 2017

Corporate customer support specialist (e-mail), Tickets.ua , Kyiv

 Compute cost of travel and accommodations, using  computer, carrier tariff books, and hotel rate books, or quote package tour's costs ;
Print or request transportation carrier tickets, using computer printer system or system link to travel carrier ;
Work with airlines directly from all over the world ;
Work in Global Distribution Systems (Sabre and Amadeus) ;
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers ;
Work with 1C account program.
 

 

May 2016 – Dec 2016

Customer Support Agent (call centre), Global Bilgi,  Kyiv

 Work with Russian-speaking, Ukrainian-speaking and English-speaking passengers by phone ;
Work in Global Distribution System ( Gabriel and Amadeus), calculated sums for changes or cancelation of airline bookings (Ukraine International Airlines) ;
Provide  with a general flight information.
Position: Customer Success Specialist
Category: Support
Experience: 6 years | English: fluent


As a Customer Support representative, I have worked extensively with Property repairs, e-commerce, medical lecturers, and other clients on Upwork, freelancer.com, etc. They're as follows:

1. Customer Support Specialist for Property repairs
⊛ Responded to customer inquiries promptly and accurately, achieving an average response time of less than 24 hours and maintaining a customer satisfaction rating of 90% within the first six months.
⊛ Troubleshot and resolved customer-reported technical issues, ensuring that at least 80% were resolved on the first contact and reducing the average resolution time by 20% within the next quarter.
⊛ Proactively engage customers for feedback, aiming to gather feedback from at least 50% of active customers within the next three months and implementing at least three customer-driven product improvements within the year.

2. Customer Success Specialist for e-commerce store
⊛ Develop and implement personalized customer success plans, ensuring a customer retention rate of 95% by driving successful adoption and usage of our products within the first six months.
⊛ Drive customer engagement and adoption through regular touchpoints, increasing user engagement metrics by 20% within the next quarter and achieving a 10% increase in customer satisfaction ratings related to product adoption and usage within three months.
⊛ Proactively identified and addressed customer challenges, reducing support escalations by 15% through prompt intervention and effective issue resolution while documenting feedback to contribute to product development discussions.

 TECHNOLOGY TOOLS USED:
⊛ Zendesk and Freshdesk
⊛ Salesforce
⊛ LiveChat
⊛ Medallia
⊛ Google Suite and Microsoft 360 apps
⊛ AnyDesk, etc.

In my quest for continuous improvement, I am actively working on enhancing my technical skills, further developing my proficiency in the mentioned technology tools, and staying updated with the latest trends in customer support. My ultimate goal is to deliver exceptional customer experiences and contribute to the success and growth of the company. If you have any questions or need assistance, feel free to reach out, and I'll be more than happy to help!
Position: Customer Success Specialist
Category: Support
Experience: 3 years | English: fluent

Language skills: 
Good Command of English and Chinese languages; Spoken and written.

Education:
September 2016- June 2020
Borys Grinchenko Kyiv University–  Bachelor’s degree 
Philology (Chinese, English)
  
Scholarship and Projects:
September 2021 - February 2022 - online
Hainan University, International Chinese Language Teachers Scholarship Centre - Chinese language courses, Confucius scholarship student

September 2018- January 2019
Jilin University, International Chinese Language Teachers Scholarship Centre - Chinese language courses, Confucius scholarship student

Participated in the workshop with tour operators as an interpreter.
Customer Support Representative
Wirex, remotely
Responded to customers' queries about the product and blockchain technologies via chats and tickets. Worked to address all customers' concerns to the other responsible teams in a timely and effective manner.
Developed successful tactics to teach newcomers.
Customer Support Agent (Chinese/ English)
Ekingdom (IT Consulting / Services / Equipment Manufacturing), Kyiv
Handled customers' requests and responded to queries about service, promotions, and company policies.
Graphic editor
Mindy Teams (IT - software development), remotely
Analysis and processing of the data in Chinese (traditional and simplified) for artificial intelligence systems.
China Launch Support Team Member
UVOTEAM, Kyiv
Providing extensive support services to the customers and control of completing the orders in the expected timeframe with the writers.
Processed payments and informed clients about the status of the order.
Keeping of income and expenditure statements.
English tutor
Kyiv
Working with primary‐school pupils and assisting them with homework, projects, test preparation, papers, research, and other academic tasks.
Competitive salary.
Ability to grow within the department and grow into other departments within the company.

I would like to avoid any Sales activity.
Position: Customer Success Specialist
Category: Support
Experience: 3 years | English: intermediate


- Facilitating the onboarding process for new customers;
- Gathering and evaluating customer feedback to shape product requirements, features;
- Collaborating with the Tech and Product teams to troubleshoot complex problems;
- Creating and updating educational materials;
- Delivering workshops for various stakeholders such as accountants, recruiters, HR managers, employees, and C-level executives;
- Recruitment and onboarding new employee;
- Managing personnel, including conducting one-on-one meetings and fostering teamwork;
- Composing technical tasks for CRM system and website enhancement;
- Implementing contact center software (telephony system and chatbot);
- Overseeing project scope, timeline, and contact center team management;
- Establishing service standards for contact center employees;
- Generating client invoices.