lang-uk/recruitment-dataset-candidate-profiles-english huggingface dataset:
Position: customer support
Category: Support
Experience: 4 years | English: upper


I had worked as a customer support representative for about 4 years with the company Global Bilgy. I worked on a project TurkishAirlines, mostly night shifts. My colleagues and I used to work with Quickres. We worked as a team, result-oriented, and client-oriented. Our work was to help clients in booking flights and managing their reservations. It was an inbound line, phone calls.
Another working experience I have is in copywriting and re-writing. I had been working on ETXT platform for about 3 years part-time. Wrote content for web pages, and analytics articles about goods and services provided.
I am looking for an opportunity to learn new skills, and improve my technical knowledge and writing qualities.
I think I won't suit for the position of programming and web-design
Position: customer support
Category: Support
Experience: 3 years | English: pre


I have 5+ years of experience in customer support. 
— Have excellent written and oral communication skills in Russian, Ukrainian
— Have experience in customer service: email, chats, or face to face;
— Know how to work with people, understand their emotions, and show empathy and compassion;
— Always practice can-do attitude and believe that there is nothing impossible;
Position: customer support
Category: Support
Experience: 0 years | English: upper


I have a great problem solving experience. I can deal with every kind of client.
I have a high level of English. Learning something new about other countries is my hobby. And I was a volunteer in international students organizations: AIESEC and AEGEE.
Position: customer support
Category: Support
Experience: 0 years | English: fluent


I have a lot of experience in working with the English language: translating articles on various topics, transcribing audio recordings in Ukrainian and then translating them into English, teaching English to elementary school students, and working on medical education in a maternity hospital.
I definitely don't want to do sales.
Position: customer support
Category: Support
Experience: 1.5 years | English: intermediate


I have been worked as a coordinator in a medical assistance in insurance company for a last 2 year. Have a comunications with customers to solve theire problems, connecting with health. Work with 1c documentation, excel, microsoft office.
I'm searching for:
competitive salary, flexible working hours, opportunity for career development
Position: customer support
Category: Support
Experience: 4 years | English: fluent

fluently speaking with native speakers who have a strong accent
i have been working as a customer service representative for 4 years already
i m not into a job for 12 hours per day.
Furthermore, I m not into a job that offers no vacation during a year, Or has no paid -sick vacation.
Position: customer support
Category: Support
Experience: 2.5 years | English: intermediate

Successfully built and hosted websites and also trained clients on how to use our products.
I have built and worked on lot of web development  projects.Also I have worked as a customer care providing lots of customer services to clients.
I do not want to work with a non english supporting firm.
Position: customer support
Category: Support
Experience: 0 years | English: upper


I have experience in communicating with foreigners as I lived abroad for 2 years. I worked there in position as Waiter where I proved to be a diligent and fast learning worker. In this position, I gained experience in serving and making a good impression on foreign clients and working in a team. Also, I worked as a Barista which required a lot of communication with clients.
Position: customer support
Category: Support
Experience: 3 years | English: upper


I have experience in customer support, I am friendly to people and find a common language with them. I think my contribution to the team will be useful to you. I have good experience in building relationships with the client and smoothing out critical situations. I am always ready to listen to a person to the end and provide the most accessible and understandable options for solving a person’s problem. I draw on the experience I gained in previous jobs. From 2016 to 2022, he managed to work in two companies. 1) European pharmacy 2) Dropshipping company Shved. Clients, as well as company management, were satisfied with my approach to the workflow. My priority is to provide people with high-quality service so that the client is satisfied. I have also worked in other areas such as web design, cryptocurrency arbitrage, trading.
Position: customer support
Category: Support
Experience: 1.5 years | English: fluent


i have over 1+ years of experience in customer support, and i am passionate about helping people solve problems and find solutions.
i am eperienced in the use of CRM softwares to create awareness about promotions, resolve enquires and manage complaints. I am familiar with crm softwars such a hubspot, trello, zendesk etc.
i am confident that my skills and experience would make me a valuable asset to your company.
Position: customer support
Category: Support
Experience: 2.5 years | English: fluent


I have three years of experience in customer support. I have provided technical support for clients, troubleshooted customer issues, and crafted solutions to their problems. I have also worked with customers to identify their needs and provide product recommendations. I am experienced in utilizing customer service software and have a positive attitude when communicating with customers.
I am experienced in utilizing customer service software such as Hubspot and Salesforce and have a positive attitude when communicating with customers.
In my previous role, I was responsible for handling customer inquiries and providing technical support. I have completed several projects, such as streamlining customer support processes and creating customer support training materials. I am constantly looking for ways to improve the customer service experience by utilizing new technologies and staying up-to-date with the latest customer service trends.
Position: customer support
Category: Support
Experience: 1 years | English: fluent


I have worked in customer service for a good amount of time in a clothes sale companies, i have worked on responding on emails and customers difficulties  , I used my own desk computer using Gmail and other platforms, I have Very good communication skills, I can work for log hours (even after ending shifts), I wanna improve my Job experience with you and I will stay for long time if the environment is suitable for working, Thank you for considering my Profile, You wont regret!.
Position: customer support
Category: Support
Experience: 3 years | English: intermediate


I’m working in Vodafone Ritail as a customer support expert of mobile connection for 3,5 years. I would like to work in international company.
Position: customer support
Category: Support
Experience: 11 years | English: fluent


In my 15+ experience in technical support, customer support, operations, and human resource roles.

Company I've handled customer support / technical support
Qwest Broadband - technical support
SEARS Canada - customer support
Time Warner Cable - technical support
TruWest Realty - All around VA
Remax Texas - All around VA
99designs.com - Designer and Community Liaison
Upwork.com - customer support / phone support specialist
classtag.com - customer support ticket
Upwork - customer support - Success/Happiness Specialist
99designs.com - Dispute and mediation officer
Upwork - Human Resource Manager with Quality Control Management and Process/Workflow creation.
My goal right now is to find a position at a company where I can grow and take on new challenges over time. Ultimately, I’d like to assume more management responsibilities and get involved in product strategy. But most importantly, I want to work for an organization where I can build a career.
Position: customer support
Category: Support
Experience: 3 years | English: pre


"In my previous role as a customer support representative at Epoint Company, I was responsible for handling a variety of customer inquiries and issues. I was skilled in using the company's ticketing system to efficiently manage customer requests and ensure timely resolution.

One example of a successful customer interaction involved a customer who was experiencing difficulty setting up their account. After investigating the issue, I was able to provide step-by-step instructions to guide the customer through the process. I followed up with the customer to ensure that their issue had been resolved and that they were satisfied with the solution.

In addition to my customer service skills, I received training in the company's product offerings and gained experience using communication tools such as email and chat. I also earned a certification in customer support through an online training program, which demonstrated my commitment to continuously improving my skills.

Overall, I am passionate about providing exceptional customer service and ensuring that every customer has a positive experience with the company. I am skilled in using technology to efficiently manage customer inquiries and am always willing to learn and adapt to new processes and technologies."
Position: customer support
Category: Support
Experience: 4 years | English: fluent


In the last 4 years, I have worked as part of the Microsoft customer support team for the Microsoft Azure Cloud line of business. For this role, I worked specifically with the subscription management and billing team where we help customers analyze and optimize their cloud spending with recommendations on best practices for running cost-effective cloud resources.
depending on the customers' needs, my day-days are assisting with refund requests, assisting to delete redundant resources causing costs, and analyzing customer Azure usage files to ascertain where unexpected costs arise from and how they can be stopped. Educating new customers on how to navigate through their portal, deploy resources, and drop the resources depending on their use case.
I am well-versed in providing remote support with tools like LogMeIn, Microsoft Teams, and Microsoft Quick assist tools. I also handle customer live chats and prompt, courteous, and professional email correspondence with customers depending on their preferred choices.

Confident on the phone to assist and direct customers with their concerns. I am a quick learner and looking forward to supporting in a SAAS environment.
Position: customer support
Category: Support
Experience: 0 years | English: basic


I studied and graduated from a military school in 1986. After being transferred to the reserve in the 90s, I started developing my business in the field of trade. In 1996 he opened his own bakery. He devoted twenty years of his life to baking and selling bread. Now I am studying English and programming.
Position: customer support
Category: Support
Experience: 1.5 years | English: fluent

Started from the beginning and have the ability to learn quickly.  I have got an award for the best customer support for going above and beyond.
I used to work as a software engineer for a couple of months. The main focus was on providing customer support remotely about software and do troubleshooting, run computer tests. Moreover, one year of digital marketing experience with Google Adwords and Google Shopping. High-quality customer satisfaction and monthly conversions. 
About 2 years of working experience as a salesperson and providing excellent customer service on an American Cruise line.
I would like to get a job in a customer service or sales because I am responsible and hard worker. I know how to deal with hard cases and stay professional.
I would like to work in a friendly environment, have set goals, have training on the company product/service, and a competitive salary.
Position: customer support
Category: Support
Experience: 0.5 years | English: upper

I have experiance to provide outstanding customer support to the clients. I am also very hardworking.
I worked as a linkbuilder (seo) and represented the company as a brand manager. Communicated a lot with other representatives, resolved issues, worked in CRM etc.
Also worked as a game presenter in English and ensured a pleasant customer experience.
Position: customer support
Category: Support
Experience: 1 years | English: upper


-Manager in a logistics company (1 year), namely working with clients and searching for new clients. Also, my duties included optimization of technical processes and development of new directions in the company.
- Art manager in the beach complex (3 months). Responsibilities included coordination of employees, organization and full support of each event process, communication with clients in social networks
I want to learn new things and gain new knowledge.
Position: customer support
Category: Support
Experience: 4 years | English: upper


Namecheap, Inc
Total Duration 3 yrs 9 mos

SME
- Assisting support representatives with solving more technically complex issues.
- Identifying, tracking, and reporting possible bugs within our own systems.
- Manual installation of SSL certificates on third-party hosting servers.
- Educating new team members on technically advanced topics and company procedures.

Middle Quality Analyst
- Analysing the chats of support representatives and checking for possible technical, grammatical, or business communication mistakes.
- Providing feedback to both support representatives and their team leads.
- Highlighting possible improvement areas for support representatives.

Customer Support Representative
- Assisting customers with the installation of SSL\TLS certificates on various servers.
- Troubleshooting various errors related to SSL installation and server configuration.
- Reporting possible issues with our own servers or website functionality via JIRA.
- Following the company's procedures regarding business communication.
Position: customer support
Category: Support
Experience: 1 years | English: intermediate


Node farm service Kyiv
Jan 2022 — Nov 2022
My main task find effective solution of all Customer questions and complaints that come in Telegram,Discord, Facebook,Twitter,I also develop and lead Community grow than engagement strategies such as : organize and conduct contests for users , searching for apromotion through Telegram and Twitter publics,appointing AMA Session with crypto-influences , bloggers , etc. Moreover , I wrote and localized articles and reviews about new projects , partners, main 
crypto-trends.Couple of tutorials about using Node infrustructure and basic crypto-tools (wallets , exchanges) were planned , recorded , edited and published.

App sider Kyiv
Apr 2021 — Jan 2022
Proven excellent management and communicatory skills
by negotiating with customers , training the client-support
team , working with various CRM systems and writing
numerous scripts and instructions.
Aside from that Irecruited managers.
Moreover,I workedon community engagment and growth
all from scratch,moderated Telegram and Discord
chats/channels
Position: customer support
Category: Support
Experience: 3 years | English: upper


organization and maintenance of workplaces (150-200 employees);
-	- diagnostics and troubleshooting of computer, office equipment and software problems;
-	- technical consultations of employees on work of computer and office equipment and software-information complexes;
-	- administration of local area networks in Windows (AD,DHCP,DNS,FTP,RDP,SCCM,file shares);
-	- I have significant experience in working with cryptocurrencies, I understand Blockchain technology and I am actively developing in this direction. Last five years helping people to understand the work of cryptocurrencies in different crypto-groups
Do not talk on the phone
Position: customer support
Category: Support
Experience: 4 years | English: fluent

Presently, I work as a Customer Service Officer in a startup fintech company and I am responsible for providing a WOW service to customers via chat, email or calls with enthusiasm and courtesy. I respond enthusiastically to incoming customer inquiries and complaints by providing accurate and correct information demonstrated by consistently scoring an average of 98% in quality assurance reports. I help escalate customer issues to the Finance, Product Management and Technical Support Team and update the customer.
Over the past years and still counting, I have explored various tools including Freshdesk, Livechat, Slack, Microsoft Word, Excel, Outlook, Powerpoint, Google Meet, and Google docs. I am a stress-resistant person who always approach new situations with enthusiasm and enjoy the challenge of learning something new in my work. My interpersonal skills help me develop positive relationships with people easily. I possess advanced written and spoken English
What I do not want is to work in a challenging and high-pressure environment. However, I am willing to go beyond the minimum expectations to make sure I serve the customer’s needs. I realized that in order to acquire and maintain loyal repeat business, it is important to make customers feel valued by providing excellent customer service to customers who can easily spread the word of the business which in turn can ultimately help minimize the company losses, increase revenue, and customer retention.
Position: customer support
Category: Support
Experience: 1 years | English: upper


.Performing research on current benchmark trends and
audience preferences
• Designing and implementing social media strategy to align
with business goals
• Setting specific objectives and reporting on ROI 
Also 
Using the programme on a company platform
CRM
Experience in Google Docs, Google Sheets
Good knowledge in PC hardware
Position: customer support
Category: Support
Experience: 1.5 years | English: fluent

Sales, customer service, good communication skills, English, ability to learn quickly, Customer service, Business communication skills, Microsoft Office, CRM, support, communication skills, customer care, Google Meet, good public relations, Team Building / Training, fast learner, Creative thinker
I have a track record in resolving customer complaints and settling customer service level agreements. This was marked by many positive evaluations from the customers I attended to.
Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%
Trained and mentored 4 new employees on conflict resolution, and Zendesk CRM
Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%
I want to be constantly challenged. To be able to do my best for the growth of the company.
Looking for a customer support or  sales position in any company with outsourcing or SaaS model.
Position: customer support
Category: Support
Experience: 3 years | English: upper


Sales manager of Zoom Support customer and technical service, Team leader for 6 months
Position: customer support
Category: Support
Experience: 5 years | English: fluent

Employee of the month for dependability, reliability and taking responsibility and staying extra hours when the company is in need.
Scheduling rides for patients of different states and assigning drivers accordingly
Making payments to affiliates and drivers
Making calls to arrange transportation in more than 50 states of America
Trained new employees on how to use the dashboard and monitor trips, tracked their progress and provided feedback
Making sure day to day routing department operations goes smoothly and efficiently
Taking more than 100 calls a day and dispatching cars to different locations ( as a dispatcher )
Analyzing problems and implementing effective
solutions fast. Inserting rides into driver’s
schedules in case of a gap. ( as a scheduler )
Ensuring Gold driver’s net salary maintain no less than $300 per day ( as a dispatcher )
Successfully presented new ideas and effective feedback to achieve ideal performance goals.
Experience working with native English speakers
Support agent of 7 different applications
Handling calls, chats and emails and solving customer’s problems regarding apps, giving information about packages and others.
Monthly and weekly interviews giving reports to my manager regarding progresses and improvements.
Position: customer support
Category: Support
Experience: 1.5 years | English: fluent

As I come from a multicultural family, I am very openminded and tolerant person that helped me in establishing great connections both with customers and my team. Today I have a wide network of great people that I am the most proud of. Secondly, this helped me learning different languages very quickly (I am fluent in English, Russian, Turkish, Azerbaijani as well as have a working experience in French)
Starwood Hotels 1 year overall:
1. Sheraton Baku Hotel (front desk agent) 6 months internship
2. Starwood Complex (revenue and reservation agent) 6 months internship
Fairmont Baku Hotel 3 years overall (promoted)
1. Customer services
2. Front Desk
3. Sales account manager
ADY Container 1 year and ongoing
1. Business development manager
Since I live in Azerbaijan and can only work remotely, it would be really great to find a distant job (part time) with a salary range of $1000-1200. I am currently employed and looking for an additional source of income and being helpful to the company that would like to hire me.
Position: customer support
Category: Support
Experience: 1 years | English: upper


TECH SUPPORT SPECIALIST • ACCESS SOFTEK • 13/03/2019 – 31/12/2020 My key responsibilities were to work on tickets from different Financial Institutions and Credit Unions to troubleshoot their clients’ issues (this included troubleshooting in Jira, Confluence, log research, etc.).Sometimes I reached out to FIs via phone or email to solve an issue faster. Basically, I was providing technical support for various US FIs (banks)
CUSTOMER SUPPORT MANAGER • SMART REPAIR APPLIANCES • 01/08/2018 – 31/01/2019 My key responsibilities were to take inbound calls and, after understanding customers’ needs, offer customers the best option possible, and input data into applications. I was also partly responsible for marketing campaigns
Dispather Logistics company • 01/07/2018 – 31/12/2019 My key responsibilities were to take loads control pick up and delivery cars by our owner, take good load and make good gross, speak with different baker about load.
Customer Service Manager seeking an opportunity to use my customer service and management skills to improve       customer satisfaction
Position: customer support
Category: Support
Experience: 1.5 years | English: fluent


The head of the department of educational project and finance in AIESEC in Kharkiv
February 2022 - Present
Key job
teams management and conducting weekly meetings
projects sales
project participants selection
budget planning
processes risks assessment 

The team leader of professional outgoing exchanges in AIESEC in Kharkiv
July 2021 - February 2022
Key job
conducting weekly team meetings and making reports on work done
conducting seminars for exchange participants
contacting international partners

Team member of approving in AIESEC in Kharkiv
February 2021 - July 2021 
Key job
conducting interviews for projects applicants 
conducting webinars and seminars about Kharkiv and Ukraine
creating presentations for webinars, seminars, and personal meeting
Position: customer support
Category: Other
Experience: 0 years | English: pre

I opened my own business, it was a manicure studio and now I am actively studying English
Unfortunately, I have no experience in IT, but I studied at the Hillel School, "Marketing" course, so I understand how advertising works. I studied directions such as PPC, SMM marketing, targeting and Google analytics