page_title: Openreach
section_title: Operations
hierarchical_section_title: Openreach / Operations
caption_attribution_description: English: 2009 Land Rover Defender 90 Hardtop 2.4 BT Openreach Taken in Leamington Spa
context_page_description: Openreach is a functional division of telecommunications company BT plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.
  Openreach manages BT's local access network which connects customers to their local telephone exchange, starting at the main distribution frame in the exchange and ending at the network termination point at the end user's premises. Openreach also manages the connections between the MDF and the BT Wholesale/local-loop unbundling termination points located in the exchange, often referred to as jumper connections.
  In March 2017, after various negotiations with, and demands from, Ofcom, BT plc agreed to divest Openreach's staff and non-network assets into a legally separate company, Openreach Limited.
context_section_description: Field Telecommunications engineers install and maintain the physical network wiring from the telephone exchange into end customers' premises on behalf of 537 communication providers (CPs) which sell services directly to end customers.
  Openreach engineers visit around 29,500 homes and offices every weekday on behalf of its customers, the CPs. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day.
  Every week they also deal with 650 network breakdowns due to damage, theft and weather, test 12,000 poles and replace 920, replace 85 cables and street cabinets, fix 100 low wires and connect another 3,000 newsite plots to its network.
caption: Land Rover Defender Openreach van
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