page_title: Govia Thameslink Railway
section_title: Performance
hierarchical_section_title: Govia Thameslink Railway / Performance
caption_attribution_description: English: Thameslink and Great Northern passenger numbers 2012 to 2015, annual rolling average&#91;1&#93;
context_page_description: Govia Thameslink Railway is a train operating company that operates the Thameslink, Southern and Great Northern rail franchise in England. Within the franchise, GTR runs the Thameslink, Great Northern, Southern and Gatwick Express airport services.
  GTR is a subsidiary of Govia, which is itself a joint venture between the British Go-Ahead Group and French company Keolis.
context_section_description: In February 2015, Thameslink and Great Northern came at the bottom of Which? magazine's Best and worst UK train companies customer survey, scoring a customer satisfaction score of 43%. Thameslink and Great Northern were also scored 2/5 stars in each of the specific categories covered by the survey (including Reliability, Punctuality and Cleanliness of toilets) – which is the worst performance of any UK train operator. In the Which? 2017 survey Thameslink and Great Northern improved their performance slightly with a rating of 46% also, their position in the table was second to bottom (Southern were in bottom place, but had been subject huge disruption due to industrial action).
  Passenger numbers on Govia Thameslink Railway (which also includes Southern and Gatwick Express) have risen from 262 million annually in 2010/11 to 327 million annually in 2015/16.
caption: Govia and Thameslink passenger numbers 2010/11 to 2018/19 Q4, annual rolling average[46][47]
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