page_title: Tata Business Support Services
section_title: Initiatives
hierarchical_section_title: Tata Business Support Services / Initiatives
caption_attribution_description: English: Tata BSS Chennai Office
context_page_description: Tata Business Support Services Ltd is a wholly owned subsidiary of Tata Sons, providing outsourced contact centre services to large telecommunications operators, Internet service providers, DTH service providers and online travel agencies amongst other domestic and international clients. Tata BSS is among the third party outsourced customer service providers in India, serving domestic as well as international customers. With facilities across 21 "global delivery centres" that accommodate 23000+ employees.
  Tata BSS provides inbound and outbound services in English and 14 regional Indian languages from its Indian centres. The centres in the US offer inbound customer care services, email support, cross-selling and up-selling services to industries including e-commerce, healthcare & travel.
context_section_description: Affirmative Action & Impact Sourcing
  Tata BSS is an avid supporter of Affirmative Action and hence employs huge number of SC/ST community people in their operations thereby making a huge impact on the society. 17% of total employees belong to this community. Tata BSS also employs large number of women and underprivileged people in their rural centres thus making a huge impact on the societal development. Employment and employability are the key focus areas for societal well-being. The organisation has recently won Mother Teresa Award for their CSR practices. With 8 rural centres, Tata BSS employs almost 1/3rd of the total rural BPM workforce of India.
  Sambhavana
  Tata BSS’  Free Employability Training Program has trained 7,570 people, who are absorbed by Tata BSS and other companies.
  Learn while you Earn
  Tata BSS targets specific villages with higher proportion of SC/ST (AA) candidates and hires from colleges/ campus BPO and takes them up on rolls – with an aim to provide earning opportunity to students who have additional burden of supporting their families.  Also Tata BSS works with NGOs and Govt. agencies for hiring from differently abled sections of the society.
  Dedicated CSR Committee
  2% of the net profits of the organisation annually is allocated for CSR in the proportion of 60:40 wherein 60% of the budget is spent on up-skilling the contract staff & 40% is spent on providing immediate relief to the disadvantaged sections of the society. The dedicated CSR committee ensures agility in responding to natural calamities and incidents. Participation in Uttarakhand flood relief, Tata Engage volunteering week, AA vendor data tracked and AA dashboards and moving to rural locations with higher AA population are some of the key focus areas of community support.
caption: Tata BSS Chennai Office
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