page_title: DirecTV
section_title: Customer service
hierarchical_section_title: DirecTV / Customer service
caption_attribution_description: English: DirecTV service van, Fairway Trails Apartments complex, 220 South Hewitt, Ypsilanti Township, Michigan
context_page_description: DirecTV is an American direct broadcast satellite service provider based in El Segundo, California and is a subsidiary of AT&T. Its satellite service, launched on June 17, 1994, transmits digital satellite television and audio to households in the United States, Latin America, and the Caribbean. Its primary competitors are Dish Network and cable television providers. On July 24, 2015, after receiving approval from the United States Federal Communications Commission and United States Department of Justice, AT&T acquired DirecTV in a transaction valued at $67.1 billion.
  As of the end of Q3 2020, AT&T had 18.4 million pay TV customers, including DirecTV, U-Verse, AT&T TV and AT&T TV Now subscribers.
context_section_description: DirecTV was awarded a J.D. Power award for residential cable and satellite TV customer satisfaction in 2007.
  DirecTV's customer service is provided by many third-party owned call centers both inside and outside the United States. Most of the call centers are contracted to provide agents to answer customer phone calls regarding programming, billing, or technical questions.
  As of November 2012, DirecTV does not offer a 30-day grace period for those who wish to try the service. "If you do not fulfill your Programming Agreements, DirecTV may charge a pro-rated fee of up to $480."
caption: DirecTV service van, Ypsilanti Township, Michigan. DirecTV equipment is installed and maintained by private contractors such as Multiband as shown here. In most areas throughout the United States installation, upgrades, and service are performed by DirecTV home services, a division of DirecTV corporate.
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