page_title: Touch 'n Go eWallet
section_title: History
hierarchical_section_title: Touch 'n Go eWallet / History
caption_attribution_description: English: Touch 'n Go merchant touchpoint which is currently using as of May 2020
context_page_description: Touch 'n Go eWallet is a Malaysian digital wallet and online payment platform, established in Kuala Lumpur in July 2017 as a joint venture between Touch 'n Go and Ant Financial. It allows users to make payment in local in-store via QR code, pay for toll roads and petroleum via RFID, pay bills and car parking, make online payment for e-commerce, taxi hailing mobile apps, food delivery, peer-to-peer banking, and book movie tickets and airline tickets.
context_section_description: Prior to granted partnership with Ant Financial, Touch 'n Go previously had released its own existing e-wallet application on February 2017 which were simply called Touch 'n Go wallet at that time. It utilizes the QR code technology to make payment instead of relying on near-field communication (NFC) technology which are widely used by major players such as Samsung Pay. The first version of the application allows users to reload prepaid mobile service, pay bills, purchase movie tickets and flight tickets, send and receive money from friends and family, and make payment at stores and restaurants, although initially only supported in Taman Tun Dr Ismail. The e-wallet balance can be reloaded through JomPay, debit cards, credit cards and Touch 'n Go reload PINs. The reception of the initial release of Touch 'n Go wallet app were well received by users, especially during pilot test at Taman Tun Dr Ismail. Despite this, the additional function inside the app, reload balance to physical Touch 'n Go card, was criticized for inconvenience by many users due to when it was reloaded, the balance didn't channeled into the physical card automatically. It was instead channeled into Touch 'n Go kiosks which users had to walk to these kiosks in order to complete the process within 24 hours after reload, or else the balance which were not reloaded will sent to their e-wallet account instead. The heavy criticism of this feature resulting in Touch 'n Go temporary suspending this feature.
  On 15 November 2017, Touch 'n Go has granted approval from Central Bank of Malaysia to partner with Ant Financial, a Chinese-based financial company that operates AliPay, to form a joint venture that will bring the technology and platform used in AliPay to be adopted in Touch 'n Go e-wallet service.
  In June 2018, it was reportedly that Touch 'n Go is pilot testing the uses of Touch 'n Go eWallet in rapid transit, as the ticketing system were enabled in Kelana Jaya line. The pilot testing of Touch 'n Go eWallet are only applicable to stations in Kelana Jaya, KL Gateway–Universiti, Kerinchi, KL Sentral, Dang Wangi, KLCC and Ampang Park. The test was reportedly successful as of February 2020 and was slated to be fully deployed in LRT and MRT in the future.
  On August 2018, Touch 'n Go announces that it will begun the pilot test for the RFID-based payment on toll booths at toll roads for selected drivers from 3 September 2018 onward, before gradually rolling out to public in January 2019. Concurrently, Touch 'n Go discontinued the sales of SmartTAG in favor with RFID-based payment. On 2 November 2018, a second round of pilot testing were rolled out to allow even more drivers to sign up for testing before the public availability of the RFID system. Initially, the installation of the RFID chip into the car can only be done by the Touch 'n Go staffs at the RFID fitment center,, however, as the RFID program exited the pilot testing and make it available to public on 15 February 2020, it now allows users to install RFID chip on their own starting from 15 May 2020, which the chip itself can be bought at Lazada and Shopee.
  Support for taxi hailing mobile apps was added in November 2018 when Touch 'n Go partnered with EzCab and Public Cab allowing users to make payment via QR code. This was later expanded to support MULA on 7 January 2020, and later MyCar on 4 April 2020.
  On 12 August 2019, Touch 'n Go hired former CEO of Firefly and group chief revenue officer of Malaysia Airlines, Ignatius Ong as the CEO for the Touch 'n Go Digital, while Syahrunizam Samsudin will become CEO for its parent company, Touch 'n Go.
  On 1 October 2019, some e-commerce website owned by Alibaba Group supports Touch 'n Go eWallet payment, although initially only available on TMall and Taobao, with support for Lazada added on 29 October 2019.
  Touch 'n Go was one of the three e-wallet services in Malaysia (the other being Boost and GrabPay) that was eligible for its users to receive RM 30 stimulus plan as part of the E-Tunai Rakyat program under Budget 2020 plan which encourages the adoption of 
caption: Touch 'n Go merchant touchpoint. Touch 'n Go relies on QR code to make payment.
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