page_title: Geek Squad
section_title: Locations and partnerships
hierarchical_section_title: Geek Squad / Locations and partnerships
caption_attribution_description: English: Best Buy Geek Squad at Markville
context_page_description: Geek Squad Inc. is a subsidiary of American multinational consumer electronics corporation Best Buy, headquartered in Richfield, Minnesota. The subsidiary was originally an independent company founded by "Chief Inspector" Robert Stephens on June 16, 1994, and offers various computer-related services and accessories for residential and commercial clients. In 2002, they merged with Best Buy, retaining Stephens as the primary corporate leadership for the subsidiary. The Geek Squad provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support. Geek Squad no longer works solely on computer-related devices. It now diagnoses issues in and repairs all consumer electronics, as well as appliances.
context_section_description: Geek Squad precincts exist in most Best Buy stores in the United States, Puerto Rico, Canada and the Netherlands. They offer in-store, in-home, online, and remote/over the phone services.
  Best Buy terminated its partnership with Office Depot in Orlando, Florida, where Geek Squad precincts were located in 10 Office Depot locations. The brand is also located in select FedEx Office locations. In October 2006, it was reported that Geek Squad would be launching in the United Kingdom in a joint 50-50 venture with Carphone Warehouse, where today it exists as both an onsite service and a remote repair service. It is now fully operational with onsite services in Greater London, the Home Counties, the South Coast and North West areas of England, with phone and remote support undertaken from Tulketh Mill in Preston (Lancashire) and repairs completed at a site in Wednesbury (West Midlands). From November 2015 repairs will be completed at a Dixons Carphone repair center based in Newark (East Midlands)
  In 2008 Best Buy partnered with online tech support provider SupportSpace to offer remote Virtual Agent services to its clients. SupportSpace was founded in 2006 and provided immediate online tech support services.  On July 15, 2013, all Geek Squad business was transferred away from SupportSpace and moved in house to Geek Squad agents.
  A 2013 agreement with Atomic Learning, Inc. provides all Geek Squad tech subscribers with access to over 60,000 on-demand tutorial training videos.
  Carphone Warehouse and Best Buy's collaboration company, Best Buy Europe, that also own Phone House, has since also begun launching Geek Squad in Phone House stores. France, Germany, Netherlands, Sweden, Spain and Portugal all have Agents now. It's still in a startup phase in most of the countries.
caption: Geek Squad in Canada
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