page_title: UK Border Agency
section_title: Immigration control
hierarchical_section_title: UK Border Agency / Immigration control
caption_attribution_description: English: The UK Border at Heathrow Airport
context_page_description: The UK Border Agency was the border control agency of the Government of the United Kingdom and part of the Home Office that was superseded by UK Visas and Immigration, UK Border Force and Immigration Enforcement in April 2013. It was formed as an executive agency on 1 April 2008 by a merger of the Border and Immigration Agency, UKvisas and the Detection functions of HM Revenue and Customs. The decision to create a single border control organisation was taken following a Cabinet Office report.
  The agency's head office was 2 Marsham Street, London. Rob Whiteman became Chief Executive in September 2011. Over 23,000 staff worked for the agency, in over 130 countries. It was divided into four main operations, each under the management of a senior director: operations, immigration and settlement, international operations and visas and law enforcement.
  The agency came under formal criticism from the Parliamentary Ombudsman for consistently poor service, a backlog of hundreds of thousands of cases, and a large and increasing number of complaints. In the first nine months of 2009–10, 97% of investigations reported by the Ombudsman resulted in a complaint against the agency being upheld.
caption: UKBA officers staff the UK border at London Heathrow Airport's Terminal 5
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