page_title: The Ritz-Carlton Hotel Company
section_title: The Ritz-Carlton today
hierarchical_section_title: The Ritz-Carlton Hotel Company / The Ritz-Carlton today
caption_attribution_description: English: Los Angeles, California, street lamp framing the Ritz-Carlton Hotel Other information Photo by George Garrigues.
context_page_description: The Ritz-Carlton Hotel Company, LLC is an American multinational company that operates the luxury hotel chain known as The Ritz-Carlton. The company has 108 luxury hotels and resorts in 30 countries and territories with 29,158 rooms, in addition to 46 hotels with 8,755 rooms in the pipeline.
  The current company was founded in 1983, when the previous owners sold the Ritz-Carlton brand name and the Ritz-Carlton hotel in Boston, Massachusetts. The brand was subsequently expanded to other locations. The company is a subsidiary of Marriott International.
context_section_description: The company grew under the leadership of President and COO Horst Schulze. Schulze instituted a company-wide concentration on both the personal and the data-driven sides of service: He coined the company's well-known customer/employee-centered motto, "We are Ladies and Gentlemen Serving Ladies and Gentlemen" and the set of specific service values (standards) on which The Ritz-Carlton employees base service through the present day. Under his leadership the hotels earned an unprecedented two Malcolm Baldrige National Quality Awards and grew from four to forty U.S. locations.
  During this time, The Ritz-Carlton also became known for its influence on service in a wide range of industries, through the creation of The Ritz-Carlton Learning Institute and The Ritz-Carlton Leadership Center, created  by then-Ritz executive Leonardo Inghilleri, who was an architect of the Ritz's second Baldrige award, where executives from other companies worldwide in many disciplines come to learn The Ritz-Carlton principles of service.
  In 1995, Marriott International purchased a 49% stake in The Ritz-Carlton Hotel Company, and in 1998, they purchased an additional 50% stake in the company, giving it 99% ownership of the company. Schulze and other executives (including Leonardo Inghilleri, Robert A. Warman and Peter Schoch) left to form the West Paces Hotel Group, which took the name of its primary brand, Capella Hotels, in December 2011. In 2007, the partners also formed Solís Hotels.
  The Ritz-Carlton Hotel Company is now headquartered in Chevy Chase, Maryland, located in the Washington, D.C. MSA.
  The Ritz-Carlton Hotel Company partnered with Bulgari in 2001 to operate a chain of hotels owned by and operated under the BVLGARI brand.  The company currently has marketing agreements with Bulgari Hotels & Resorts, the Cosmopolitan of Las Vegas, the privately owned Ritz-Carlton Montreal and The Ritz Hotel London.
  In 2011, The Ritz-Carlton, Hong Kong was opened. It is currently the highest hotel in the world.
  Simon Cooper joined Ritz-Carlton in 2001 as President and Chief Operating Officer, taking the helm from Horst Schulze. Cooper's mandate was to grow the chain through hotel expansion and product diversification.  Under Cooper's watch the company has aggressively expanded its hotels and added The Ritz-Carlton Residences, private residential units, and The Ritz-Carlton Destination Club, fractional ownership residences, to the company's development program.
  August 12, 2010, Ritz-Carlton announced its new President and Chief Operations Officer would be Herve Humler, one of the founders of the 1983 company, who will be responsible for leading brand operations and global growth strategy. In 2015, The Ritz-Carlton, Macau was opened. It is located at the Galaxy Macau. The Ritz-Carlton, Macau is designed as a gold palace.
caption: Ritz-Carlton Hotel, Downtown Los Angeles, California, 2012
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