page_title: Abbey National
section_title: Operations
hierarchical_section_title: Abbey National / Operations
caption_attribution_description: English: Photo of the Abbey National plc head office at 2 Triton Square, Regent’s Place, London, NW1 3AN taken 3 March 2005
context_page_description: Abbey National plc was a bank based in the United Kingdom and former building society, which latterly traded under the Abbey brand name.
  As the former Abbey National Building Society, it was the first building society in the United Kingdom to demutualise, doing so in July 1989. The bank expanded through a number of acquisitions in the 1990s, including James Hay, Scottish Mutual, Scottish Provident and the rail leasing company Porterbrook. Abbey National launched an online bank, Cahoot, in June 2000.
  In September 2003, the bank rebranded as Abbey, and in November 2004, it became a wholly owned subsidiary of the Spanish Santander Group, with a rebrand following in February 2005. In January 2010, the savings business of Bradford & Bingley was combined with the bank, and Abbey National plc was renamed Santander UK plc. Prior to the takeover, Abbey National plc was a constituent of the FTSE 100 Index.
context_section_description: Abbey's registered office was in London (built on the site of the former Thames Television studios in Euston Road) and its main corporate centre was in Milton Keynes. Its savings and banking administration departments were in Bradford, with mortgage centres in Thornaby-on-Tees and Whiteley (which closed in 2010).
  Abbey had Banking Contact Centres in Belfast, Glasgow, Sheffield, and Bootle. Business Banking operations, both administrative and telephony, were also based in Glasgow, having been moved from Taunton and Newport early in 2005. Abbey previously operated contact centres in Derby, Liverpool and Gateshead. The Derby and Liverpool centres were closed, as part of a cost-cutting exercise. 
  Those jobs moved to Bangalore and Pune in India in 2003. Following the takeover by the Santander Group, the Gateshead operations also closed in March 2005.
  Investments were previously branded as Inscape, but were renamed Premium Investments in the end of 2008, provided by Santander Portfolio Management. This was subsequently subsumed into the more general telephony operations and the original contact centre based in Billericay was closed in April 2009.
caption: Abbey National House, the bank's registered office in London
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