page_title: Scheidt & Bachmann Ticket XPress
section_title: Installation programme
hierarchical_section_title: Scheidt & Bachmann Ticket XPress / Installation programme
caption_attribution_description: A Scheidt &amp; Bachmann Ticket XPress Machine self-service railway ticket issuing machine at Shawlands railway station, Glasgow. This machine is numbered 3006 and is in the livery of the First ScotRail train operating company.
context_page_description: The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mönchengladbach. Since the first trial installations in 2003, seven train operating companies in Great Britain have adopted the system as their main passenger-operated ticket vending method, while four others have installed machines at certain stations on their networks. More than 1,500 machines are in place across the country, and more than 850 stations have one or more. Machines can accept cash and/or payment cards and can sell most National Rail tickets.
  Ticket XPress machines, also known by the codename FAA-2000/TS, were developed in the early 2000s and were based on similar technology which had been used elsewhere in the world since the 1990s. Since 2004, when the first large-scale contracts were signed by TOCs in Scotland and southeast England, new machines have been installed regularly; meanwhile there have been gradual changes to the user interface and to the appearance of tickets issued by the machines.
context_section_description: Scheidt & Bachmann had initially gained experience in the design and manufacture of self-service ticket machines during the 1990s when the FAA-2000 system, popular on continental European railway networks, was developed.  By the early 2000s a refined design, marketed as FAA-2000/TS, had been launched.  Its modern touch-screen technology, flexible and easily customisable interface and ability to accept cash or card payments made it a popular choice with transport operators in urban areas including Boston, New York City, Seattle, Cologne, Copenhagen and Dublin.  A version of this newer design with the codename FAA-2000/TS (ATOC) was put on trial in August 2003 at Twickenham, a South West Trains station.  In conjunction with the redesign and rebuilding of the station forecourt area, two Ticket XPress machines—numbered 2000 and 2001—were built into a wall next to the main station entrance.
  At this stage, three companies were marketing their self-service ticket issuing systems: competing for trials and, ultimately, contracts from the privatised TOCs.  Ascom (with the EasyTicket system) and Shere (with their FASTticket product) were already in the market; Scheidt & Bachmann were the last of the three competitors.  (Shere FASTticket machines had been installed either permanently or on trial at various locations from as early as 1996, and an Ascom EasyTicket machine had been operating for nearly six months at one of Britain's busiest stations, Gatwick Airport).  The start of the trial at Twickenham meant that all three systems could now be compared properly, taking note of passenger reactions and feedback.
  In 2002, a year before launching the system, Scheidt & Bachmann appointed British company The Needham Group as their local agent and distributor within Britain for all products and services in the Fare Collection Systems division.  Their first sale was to the Scotland-based TOC ScotRail, which bought a batch of 27 machines at the start of 2004.  It undertook no trial of the machines; other trial installations had taken place around this time at stations on the Central Trains and Chiltern Railways networks, though.  The Scottish installation programme started with the introduction of multiple machines at Glasgow Central and Queen Street stations and Edinburgh's Waverley and Haymarket stations between January and March 2004.  From April 2004 these were followed by further machines in central Scotland and at smaller stations on the North Berwick Line and Edinburgh to Bathgate Line.  In February 2005, when installations at Dalgety Bay, Inverkeithing and Kirkcaldy were announced, ScotRail stated that more than one million tickets had been issued from Ticket XPress machines on its network since the installation programme began a year earlier.
  After ScotRail, the next large-scale adopters of Ticket XPress machines were South Eastern Trains.  They submitted a request for tender in February 2004, and six months later the first four machines were installed on their network: two each at Beckenham Junction and Eltham.  The programme was expected to be complete in March 2005; this timescale was not met, but by August 2005 South Eastern Trains had installed 141 machines.  More orders came from other TOCs throughout 2005 and 2006.  Central Trains began in February 2005 by putting in machines at seven Cross-City Line stations and at Walsall. National Express East Anglia ordered 75 Ticket XPress machines in April 2006 and installed them at 38 stations as direct replacements for Ascom B8050 Quickfare machines.  The order was worth more than £2 million based on the installation cost of each machine.  The company had been trialling four machines at London Liverpool Street station since July 2004 and one at Chadwell Heath since April 2005.  Merseyrail acquired its first machine in August 2005 and installed it at Liverpool Central; at the same time the Wales & Borders TOC put a machine on trial at Chester.  In late 2005, Wessex Trains and Silverlink ordered Ticket XPress machines.  For the former, Cheltenham Spa, Gloucester and Truro were among the
caption: Scheidt & Bachmann Ticket XPress were installed at stations on the ScotRail network from 2004.  This later example is at Shawlands.
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