Document:

<PAGE>   1

                                                                   EXHIBIT 4.19

                  AMENDMENT TO CREDIT AGREEMENT; MODIFICATIONS
                TO THIRD WAIVER AND RELATED DOCUMENTS; AGREEMENTS
                  RELATING TO MANAGER SUBORDINATION AGREEMENT;
                    AND OTHER AGREEMENTS AMONGST THE PARTIES

                  AMENDMENT TO CREDIT AGREEMENT; MODIFICATIONS TO THIRD WAIVER
AND RELATED DOCUMENTS; AMENDMENT TO MANAGER SUBORDINATION AGREEMENT; AND OTHER
AGREEMENTS AMONGST THE PARTIES, dated as of August 31, 2000 (this "Amendment and
Agreement"), among HARRAH'S ENTERTAINMENT, INC. ("HET"), HARRAH'S OPERATING
COMPANY, INC. ("HOC"), HARRAH'S NEW ORLEANS MANAGEMENT COMPANY ("Harrah's
Management"), JCC HOLDING COMPANY ("Holdings"), JAZZ CASINO COMPANY, L.L.C. (the
"Borrower"), various lending institutions party to the Credit Agreement referred
to below (the "Banks") and BANKERS TRUST COMPANY, as Administrative Agent (the
"Agent"). All capitalized terms used herein and not otherwise defined herein
shall have the respective meanings provided such terms in the Credit Agreement
referred to below.

                                   WITNESSETH

                  WHEREAS, Holdings, the Borrower, the Banks and the Agent are
parties to a Credit Agreement, dated as of October 29, 1998 (as amended and
modified by the Waiver dated as of June 4, 1999, the letter agreement dated
November 1, 1999, the Waiver dated as of February 29, 2000, the Amendment dated
as of March 29, 2000, the Waiver dated as of June 29, 2000, the Waiver dated as
of July 27, 2000, the Waiver dated as of August 10, 2000 and the Waiver dated as
of August 18, 2000) (as so amended and modified, the "Credit Agreement");

                  WHEREAS, Holdings and the Borrower have requested that the
Banks agree to amend certain provisions of the Credit Agreement and the Banks
have agreed, subject to the terms and conditions set forth herein, to the
waivers and amendments herein provided;

                  WHEREAS, as a condition thereto the willingness of the Banks
to agree to the amendments requested above, the Banks require, among other
things, (x) that the parties hereto enter into certain agreements as provided
herein and (y) that HOC purchase the outstanding Guaranteed Obligations (as
defined in the HET/HOC Guaranty and Loan Purchase Agreement) and related
Commitments of all Banks in accordance with the requirements of Section 15(b) of
the HET/HOC Guaranty and Loan Purchase Agreement, in each case as if a notice
requiring such purchase had been given and as if an Event of Default were in
existence;

                  WHEREAS, to induce the Banks to agree to the amendments
contained herein, the parties hereto wish to enter into this Amendment and
Agreement and to take the actions described in the immediately preceding
paragraph;

                  NOW, THEREFORE, it is agreed:

<PAGE>   2

I.       Amendments to Credit Agreement.

                  1. Notwithstanding anything to the contrary contained in
Section 1.03 of the Credit Agreement, and in addition to the requirements
contained therein, it is hereby agreed that, at all times after the Tenth
Amendment Effective Date, the Borrower shall directly furnish to HOC at the HOC
Notice Office copies of each Notice of Borrowing substantially concurrently with
the furnishing of same to the Administrative Agent. Furthermore, and in addition
to the time requirements contained in Section 1.03 of the Credit Agreement, it
is understood and agreed that, with respect to each incurrence of Revolving
Loans after the Tenth Amendment Effective Date, the Borrower shall be required
to furnish to each of the Administrative Agent and HOC (i) at least one Business
Day's prior written notice of any Borrowing of Revolving Loans to be made as
Base Rate Loans which is equal to or less than $5,000,000 in aggregate principal
amount and (ii) at least three Business Days' prior written notice of any
Borrowing of Revolving Loans to be made as Eurodollar Loans or which is greater
than $5,000,000 in aggregate principal amount; provided that in each case such
notice shall only be deemed given on a particular day if given prior to 11:00
A.M. (New York Time). Except as set forth above in this Section 1, all Notices
of Borrowing shall be given in the form required by, and with the effect and
subject to the terms set forth in, Section 1.03 of the Credit Agreement. As used
herein, the term "HOC Notice Office" shall mean the office of HOC located at
5100 West Sahara Avenue, Suite 200, Las Vegas, NV 89146, Attention: Charles L.
Atwood (fax no. (702) 579-2674), or such other office as may from time to time
be designated in writing by HOC to the Borrower in writing as the HOC Notice
Office. Furthermore, all notices as described above shall be effective only upon
actual delivery (including by facsimile at a number designated by the
Administrative Agent or HOC, as the case may be) to the Administrative Agent and
HOC.

                  2. Section 9.09 of the Credit Agreement is hereby amended by
deleting the entries for the second, third and fourth Fiscal Test Quarters
appearing in the table contained therein and inserting the following new table
entries in lieu thereof:

<TABLE>
<CAPTION>
             TEST PERIOD ENDED                                                         AMOUNT
             -----------------                                                         ------

<S>                                                                               <C>
             The last day of the second                                           $(24 million)*
                  Fiscal Test Quarter
             The last day of the third                                            $(36.2 million)
                  Fiscal Test Quarter
             The last day of the fourth                                           $(50.0 million)
                  Fiscal Test Quarter
</TABLE>

                  3. Holdings and the Borrower hereby agree, and HET, HOC and
Harrah's Management by their execution hereof consent and agree, that unless
otherwise agreed in writing by the Required Banks, in no event shall any amounts
be paid pursuant to, or as described in, clauses (iv) and (v) of Section 9.06(a)
of the Credit Agreement at any time prior to April 1, 2001 (at which point such
amounts may only be paid in compliance with the applicable provisions of Section
9.06 of the Credit Agreement).

---------------------
*   For purposes of this table, parentheses indicate a negative number.

<PAGE>   3

                  4. Notwithstanding anything to the contrary contained in
Section 10.17(i) of the Credit Agreement, the giving by the Minimum Payment
Guarantor at any time after December 15, 2000 of a notice to the Borrower or the
LGCB that the Minimum Payment Guaranty will not be extended, shall not, in and
of itself, constitute a Default or Event of Default at any time prior to
February 28, 2001 (at which time the giving of any such notice, whether on,
prior to or after such date, shall constitute an immediate Event of Default). It
is understood and agreed that, without limiting the other provisions of Section
10.17 of the Credit Agreement, if the Minimum Payment Guaranty shall have
expired in accordance with its terms or any other event shall occur with respect
to the Minimum Payment Guaranty which permits (or requires) the termination of
the Casino Operating Contract (whether as a result of the giving of a notice
described in the preceding sentence or otherwise), same shall constitute an
immediate Event of Default (whether such event occurs on, prior to, or after
February 28, 2001).

                  5. Section 11 of the Credit Agreement is hereby amended by
replacing the reference to "$10,000,000" appearing in the definition of "Maximum
Swingline Amount" with a reference to "$0". In connection with the foregoing
modification, it is acknowledged and agreed that no Swingline Loans shall be
made after the Tenth Amendment Effective Date.

                  6. Section 11 of the Credit Agreement is hereby further
amended by inserting the following new definitions in appropriate alphabetical
order:

                  "Tenth Amendment" shall mean the Amendment to Credit
         Agreement; Modifications to Third Waiver and Related Documents;
         Amendment to Manager Subordination Agreement; and Other Agreements
         amongst the Parties, dated as of August 31, 2000.

                  "Tenth Amendment Effective Date" shall have the meaning
         provided in the Tenth Amendment.

                  7. Notwithstanding anything to the contrary contained in the
Credit Agreement, at any time after the Tenth Amendment Effective Date during
which HET and/or HOC hold 100% of the Total Revolving Loan Commitment and
outstanding Revolving Loans and a Default or Event of Default exists, HET and/or
HOC, as the case may be, may elect (but shall be under no obligation) to make
Revolving Loans to the Borrower (otherwise in accordance with the provisions of
the Credit Agreement except for the fact that the condition precedent that no
Default or Event of Default then exists shall not have been satisfied); provided
that (i) at no time shall the aggregate principal amount of outstanding
Revolving Loans, when combined with the Letter of Credit Outstandings at such
time, exceed $25,000,000 and (ii) such election shall not be available (and no
such Revolving Loans shall be made or Letters of Credit Issued) at any time
during which (x) a Default or Event of Default exists pursuant to Section 10.06
of the Credit Agreement and/or (y) the maturity of any Loans have been
accelerated pursuant to Section 10 of the Credit Agreement.

<PAGE>   4

II.      Modifications to Third Waiver and Related Documents.

                  1. Section 2 of the Third Waiver and Agreement to the Credit
Agreement, dated as of February 29, 2000 (the "Third Waiver and Agreement"), is
hereby amended by deleting the amount "$40,000,000" appearing therein and by
inserting in lieu thereof the following new text:

         "$50,000,000; provided that at no time shall Indebtedness of the
         Borrower as described above in this clause (i) be increased to an
         amount in excess of $40,000,000 unless at the time of such increase (w)
         the Tenth Amendment Effective Date has theretofore occurred, (x) the
         aggregate outstanding principal amount of Revolving Loans, when added
         to the amount of Letter of Credit Outstandings at such time, equals
         $25,000,000, (y) the Borrower has inadequate cash on hand or otherwise
         available to it (net of reserves (A) held by the Borrower for cash
         management purposes to the extent (and only to the extent) necessary to
         meet current cash needs in the ordinary course of business and
         consistent with past practice and (B) required to be held by the
         Borrower pursuant to the terms of the Casino Operating Contract and the
         rules, orders and regulations of the LGCB) to directly pay the amounts
         otherwise guaranteed pursuant to the Minimum Payment Guaranty Documents
         and (z) the increase does not exceed the amount needed by the Borrower
         at such time to make payments which are guaranteed pursuant to the
         Minimum Payment Guaranty Documents and in no event causes the aggregate
         amount of Indebtedness of the Borrower as described above in this
         clause (i) to exceed $50,000,000".

                  2. Each of HET and HOC hereby acknowledge and agree that the
Extension and Forbearance Agreement (as defined in the Third Waiver and
Agreement) remains in full force and effect in accordance with its terms, except
that each party thereto hereby agrees that each reference therein to "$40
million" or "$40,000,000" shall be deemed to be a reference to "$50 million" or
"$50,000,000", as the case may be. Each of HET and HOC agree that any increase
to the amounts owing to the Borrower pursuant to the Minimum Payment Guaranty
Documents in excess of $40,000,000 shall be subject to the provisions of
preceding Section 1.

                  3. Each of HOC, Harrah's Management and the Borrower hereby
agree that the Limited Forbearance, dated as of February 29, 2000, in the form
attached to the Third Waiver and Agreement (the "Forbearance Agreement") has
been duly authorized, executed and delivered by it and is in full force and
effect. Furthermore, each of HOC, Harrah's Management and the Borrower hereby
agrees that each reference therein to "August 1, 2000" is hereby changed to
instead refer to "April 1, 2001", with the effect of extending the forbearances
set forth therein to April 1, 2001.

                  4. Any failure of the Borrower, HET, HOC or Harrah's
Management to comply with the terms and conditions, and agreements, set forth or
referenced in preceding Sections 1, 2 and 3 of this Part II shall be deemed to
be a default by the Borrower pursuant to Section 9 of the Credit Agreement,
including, without limitation, for purposes of Section 10.03 of the Credit
Agreement.

<PAGE>   5

III.     Agreements Relating to Manager Subordination Agreement.

                  1. The parties hereto (including Harrah's Management) hereby
acknowledge and agree, for the benefit of the Banks and Administrative Agent
only, that (i) the reference to "payments to be applied" in Section 3.1(b) of
the Manager Subordination Agreement shall, until such time as all Obligations
and other amounts described in Section 3.1(b)(ii) of the Manager Subordination
Agreement shall have been repaid in full, apply only to payments received on
account of accrued and unpaid Base Fees, Incentive Fees and Termination Fees (as
described in the Manager Subordination Agreement), (ii) notwithstanding anything
to the contrary contained in the Manager Subordination Agreement or any other
document or agreement, in no event shall any amounts to be applied pursuant to
the Intercreditor Agreement (or received pursuant to any other Security
Document) be required to be applied or turned over to the payment of management
expenses or other amounts incurred in accordance with the Management Agreement
and (iii) notwithstanding anything to the contrary contained in the Manager
Subordination Agreement or any other document or agreement, in no event are any
of the Obligations in any way subordinated to the payment or reimbursement of
management expenses or other amounts owing pursuant to the Management Agreement
(it being acknowledged, however, that any collections in respect of Base Fees,
Incentive Fees or Termination Fees shall, in the circumstances described in
Section 3.1(b) of the Manager Subordination Agreement, be applied in accordance
with the priorities set forth therein).

IV.      Other Agreements Amongst Various of the Parties Hereto.

                  1. In order to induce the Banks to enter into this Amendment,
each of HET, HOC and the Borrower agree that on the Tenth Amendment Effective
Date (immediately before giving effect thereto and to the purchases described in
following Section 2) all outstanding Swingline Loans (if any), shall be
converted into Revolving Loans in accordance with the provisions of Credit
Agreement.

                  2. On the Tenth Amendment Effective Date (and concurrently
with the occurrence thereof), HOC shall, to the reasonable satisfaction of the
Administrative Agent, purchase the outstanding Guaranteed Obligations (as
defined in the HET/HOC Guaranty and Loan Purchase Agreement) and related
Commitments of all Banks in accordance with the requirements of Section 15(b) of
the HET/HOC Guaranty and Loan Purchase Agreement, as if an Event of Default
existed and as if the notice required thereunder had been given. In connection
therewith (x) an Assignment and Assumption Agreement in substantially the form
attached hereto as Exhibit A shall, on or prior to the Tenth Amendment Effective
Date, have been entered into by HOC, as Assignee, and each Bank holding any such
Guaranteed Obligations and/or Commitments, as Assignor and (y) on the Tenth
Amendment Effective Date, HOC shall have paid to each Bank referenced in
preceding clause (x) (or to the Administrative Agent for its account) all
amounts owing to it in connection with the purchase of Guaranteed Obligations
described above, in each case calculated as otherwise provided in Section 15(b)
of the HET/HOC Guaranty and Loan Purchase Agreement. HOC hereby acknowledges and
agrees that, with respect to the Revolving Loan Commitments purchased by it, it
shall have the obligations of a Participant with respect to any Letters of
Credit heretofore or hereafter issued in accordance with the terms of the Credit
Agreement. Each party hereto hereby acknowledges and agrees that (except for
express obligations under the Assignment and Assumption Agreements referenced
above) it shall have no claims against any other party hereto (or any Bank not a
signatory hereto) in connection with, or resulting from, the requirement that
the Guaranteed Obligations and related Commitments be purchased by HOC as
required by this Amendment and Agreement.

<PAGE>   6

                  3. Without limiting the express provisions of the Credit
Agreement or any other Credit Document, each of the parties hereto hereby
acknowledges and agrees that the Banks selling Guaranteed Obligations and
related Commitments in accordance with the provisions of this Part IV shall
continue to be entitled to the benefits of all indemnification, increased cost
and similar provisions contained in the Credit Agreement and the other Credit
Documents with respect to the Guaranteed Obligations and related Commitments for
the periods held by them and with respect to its actions (or non-actions) as a
Bank during all periods for which it is or was a Bank.

V.       Miscellaneous Provisions.

                  1. In order to further induce the Banks to enter into this
Amendment and Agreement and grant the waivers contemplated hereby, and in
exchange for good and valuable consideration, the receipt and sufficiency of
which is hereby acknowledged, each of Holdings and the Borrower hereby (x)
represents and warrants that no Default or Event of Default exists on the Tenth
Amendment Effective Date after giving effect to this Amendment and Agreement and
(y) makes each of the representations, warranties and agreements made by each
such party contained in the Credit Agreement and the other Credit Documents on
and as of the Tenth Amendment Effective Date, after giving effect to this
Amendment and Agreement (it being understood that any representation or warranty
which by its terms is made as of a specified date shall be required to be true
and correct in all material respects as of such date).

                  2. This Amendment and Agreement is limited as specified and
shall not constitute a modification, acceptance or waiver of any other provision
of the Credit Agreement (or of any provision beyond the specific waivers granted
hereby) or any other Credit Document. It is agreed that this Amendment and
Agreement shall constitute a Credit Document, as defined in the Credit
Agreement.

                  3. This Amendment and Agreement may be executed in any number
of counterparts and by the different parties hereto on separate counterparts,
each of which counterparts when executed and delivered shall be an original, but
all of which together shall constitute one and the same instrument. A complete
set of counterparts shall be lodged with the Borrower and the Administrative
Agent.

                  4. THIS AMENDMENT AND AGREEMENT AND THE RIGHTS AND OBLIGATIONS
OF THE PARTIES HEREUNDER SHALL BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY
THE LAW OF THE STATE OF NEW YORK.

                  5. This Amendment and Agreement shall become effective on the
first date (the "Tenth Amendment Effective Date") on which (i) each of Holdings,
the Borrower, HET, HOC, Harrah's Management, each Subsidiary Guarantor and the
Required Banks shall have signed a copy hereof (whether the same or different
copies) and shall have delivered (including by way of facsimile) the same to the
Administrative Agent at its Notice Office and (ii) each of the actions required
to be taken in accordance with preceding Part IV shall have been taken to the
reasonable satisfaction of Bankers Trust Company (with HOC having paid in
immediately available funds all amounts owing as a result of the purchases
described in Section 2 of Part IV).

<PAGE>   7

                  6. At all times on and after the Tenth Amendment Effective
Date, all references in the Credit Agreement and each of the Credit Documents to
the Credit Agreement shall be deemed to be references to the Credit Agreement
after giving effect to this Amendment and Agreement.

                  7. Each of the parties hereto hereby acknowledges and agrees
that none of the parties hereto shall have any obligations (expressed or
implied) to agree to any further amendments, modifications or waivers with
respect to the Credit Agreement or any other Credit Document, or to provide any
consent thereto or otherwise to forebear with respect to the exercise of their
rights under any Credit Document or otherwise. The provisions of this Section 7
shall not give rise to the requirement of any consent in instances where such
consent is not required.

                                      * * *

<PAGE>   8

                  IN WITNESS WHEREOF, each of the parties hereto has caused a
counterpart of this Amendment to be duly executed and delivered as of the date
first written above.

                                        JCC HOLDING COMPANY

                                        By: /s/ Fred W. Burford
                                            ------------------------------------
                                            Title: President and Chief Executive
                                                   Officer

                                        JAZZ CASINO COMPANY, L.L.C.

                                        By: /s/ Fred W. Burford
                                            ------------------------------------
                                            Title: President and Chief Executive
                                                   Officer

                                        BANKERS TRUST COMPANY, Individually and
                                        as Administrative Agent

                                        By: /s/ June C. George
                                            ------------------------------------
                                            Title: Director

                                        MORGAN STANLEY DEAN WITTER
                                             PRIME INCOME TRUST

                                        By:
                                            ------------------------------------
                                            Title:

                                        VAN KAMPEN AMERICAN CAPITAL
                                             PRIME RATE INCOME TRUST

                                        By:
                                            ------------------------------------
                                            Title:

<PAGE>   9

                                        BANK OF AMERICA, N.A.

                                        By:
                                            ------------------------------------
                                            Title:

                                        HARRAH'S ENTERTAINMENT, INC.

                                        By: /s/ Charles L. Atwood
                                            ------------------------------------
                                            Title: Vice President and Treasurer

                                        HARRAH'S OPERATING COMPANY, INC.

                                        By: /s/ Charles L. Atwood
                                            ------------------------------------
                                            Title: Vice President and Treasurer

                                        HARRAH'S NEW ORLEANS MANAGEMENT COMPANY

                                        By: /s/ Charles L. Atwood
                                            ------------------------------------
                                            Title: Vice President and Treasurer

         For purposes of the Credit Documents to which the Subsidiary Guarantors
are party, by their respective signatures below, each Subsidiary Guarantor
hereby consents and agrees to the entering into of this Amendment and Agreement
(as well as all prior amendments and waivers to the Credit Agreement as
described in the recitals hereto) and acknowledges and affirms that the
Subsidiaries Guaranty and the other Credit Documents to which they are party
remain in full force and effect in accordance with its terms on the date hereof
and after giving effect to this Amendment and Agreement:

JCC CANAL DEVELOPMENT, L.L.C.

By: /s/ Fred W. Burford
    ---------------------------------------------
    Title: President and Chief Executive Officer

JCC FULTON DEVELOPMENT, L.L.C.

By: /s/ Fred W. Burford
    ---------------------------------------------
    Title: President and Chief Executive Officer

JCC DEVELOPMENT COMPANY, L.L.C.

By: /s/ Fred W. Burford
    ---------------------------------------------
    Title: President and Chief Executive Officer<PAGE>   1
CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE
SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER. OMITTED
INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

                                                                 EXHIBIT 10.13

                               ALLIANCE AGREEMENT

This ALLIANCE AGREEMENT (the "Alliance Agreement"), dated December 29, 1999 is
between Cisco Systems, Inc., a California corporation ("Cisco") and KPMG LLP, a
Delaware limited liability partnership ("KPMG").

BACKGROUND.

         A. Cisco is in the business of developing, manufacturing and selling
hardware and software products for use in communications networks. KPMG is in
the business of, among other things, providing management consulting and system
integration services to clients.

         B. The Parties desire to continue their ongoing relationship and
formalize a strategic alliance (the "Alliance") to work cooperatively to develop
and expand service delivery capabilities for the Service Provider Market and
Enterprise Market.

         C. KPMG intends to spin off its consulting service organization into a
separate corporate entity. Cisco has agreed, subject to legal and regulatory
approvals, to provide capital toward the formation and operation of that entity.

         D. The service delivery capability of the Alliance within the Service
Provider Market intends to address the design, development, deployment and
integration of service provider internet operational support systems ("OSS"),
business support systems ("BSS") and network infrastructure solutions related to
the global communications market. The service delivery capability within the
Enterprise Market intends to address the design, development, deployment and
integration necessary to support initiatives such as e-engineering, (including
but not limited to e-procurement, e2e supply chain, work force optimization,
Internet commerce, one-to-one marketing, e-contact centers and other consulting
services as they are developed), large scale network deployment, and LAN, PBX
and IP-enabled call centers.

         E. The Parties intend to cooperate to take advantage of Cisco's
expertise as the worldwide leader in networking for the Internet and in supply
of advanced networking technologies and products and KPMG's experience and
thought leadership as a management consultant and systems integrator in the
Service Provider Market and the Enterprise Market. The focus of the relationship
contemplated in this Agreement will be on the collaborative effort to build and
scale KPMG's service delivery capabilities to the mutual benefit of Cisco and
KPMG by more effectively exploiting their potential synergies in areas where the
Parties' joint efforts will allow.

         F. The Parties have agreed on the following mission statement defining
the goals of the Alliance:

         MISSION STATEMENT: To cooperatively use the assets and resources of
         each of the Parties to promote the expansion of the available service
         delivery capacity in the

                                       1

<PAGE>   2
CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE
SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER. OMITTED
INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

          Service Provider Market and the Enterprise Market for the purpose of
          accelerating the adoption rate for Cisco technology, increasing
          revenue and profits and market share for both parties, and maximizing
          network functionality and customer satisfaction for joint customers.

     To give effect to the Alliance, Cisco and KPMG desire to enter into this
Alliance Agreement as follows:

1.       DEFINITIONS.

Except as otherwise defined in this Alliance Agreement or in a Specific
Agreement, all capitalized terms shall have the meanings set forth as follows:

"Cisco Competitors" shall have the meaning set forth in section 4.10 of the
Stock Purchase Agreement for "Specified Companies".

"Cisco Intellectual Property" shall mean all current and future worldwide
patents and other patent rights, utility models, copyrights, mask work rights,
trade secrets, and all other intellectual property rights, including any
applications for such rights and the right to apply therefor, and the related
documentation or other tangible expression thereof which are owned or licensed
by Cisco. "Cisco Literate Consultant" shall have the meaning set forth in
Exhibit A attached hereto.

"Closing" shall mean the completion of the funding undertaken pursuant to the
Stock Purchase Agreement.

"Investor Rights Agreement" shall mean that Investor Rights Agreement by and
among Cisco Systems, Inc., KPMG LLP and KPMG Consulting, Inc..

"Service Provider Market" shall mean that market comprised of all businesses
which provide for a fee to third parties, telecommunications and voice, video
and data networking services. Service providers include telecommunication
carriers, Internet Service Providers, cable companies and wireless communication
providers.

"Specific Agreements" shall have the meaning set forth in Section 2.1 below.

"Enterprise Market" shall mean that market comprised of all businesses with
complex networking infrastructure needs for their primary business, often
spanning multiple locations and types of computer systems. Enterprises include
corporations, government agencies, utilities and educational institutions.

"Stock Purchase Agreement" shall mean that Stock Purchase Agreement by and among
Cisco Systems, Inc., KPMG LLP and KPMG Consulting, Inc., dated                 ,
    .

2.       SCOPE OF AGREEMENT; SPECIFIC AGREEMENTS.

                                       2

<PAGE>   3
CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE
SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER. OMITTED
INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

2.1 Scope of the Alliance Agreement. The Parties intend to enter into this
Alliance Agreement ("Agreement") to define the objectives of the Alliance and to
articulate the agreements of the Parties in establishing a working relationship
and developing the capability to achieve those objectives. The Parties
contemplate that in the context of the Alliance they will enter into one or more
specific agreements ("Specific Agreements") setting forth terms and conditions
more directly applicable to specific projects outlined in this Agreement. Except
as provided in Section 12.9, this Alliance Agreement shall not affect any
agreements by either Party entered into prior to the execution date hereof.

2.2 Objectives of the Alliance. The primary objective of the Alliance is to
generate incremental profits and revenues for both KPMG and Cisco by developing
and further expanding KPMG consulting solutions and service delivery capacity in
the Service Provider Market and Enterprise Market. The capacity will support
solutions based upon a KPMG delivery approach using key technologies and
platforms from Cisco.

         2.2.1 Specific objectives. The Parties will pursue the following
         specific objectives according to the terms and conditions of the
         Alliance Agreement and as set forth in the applicable Specific
         Agreements:

               -    Exploit new and emerging opportunities in the Service
                    Provider Market and the Enterprise Market that will
                    substantially grow the revenues for the Parties;

               -    Create solutions and consulting service models for the
                    Service Provider Market and Enterprise Market that are
                    designed to:

                    -    increase the value of services and products to
                         customers;

                    -    decrease time-to-market for clients in solution and
                         product development and deployment; and

                    -    reduce technical risk to clients and customers in
                         provisioning solutions;

               -    Create competitive advantage in the development, delivery
                    and deployment of Internet based solutions in the Service
                    Provider Market and the Enterprise Market; and

               -    Promote and accelerate adoption and deployment of Internet
                    based solutions by providing repeatable, complete solutions
                    utilizing Internet Protocol ("IP")-based technologies on a
                    Digital Broadband delivery infrastructure.

                  2.2.2 Initial Opportunities. The Parties intend initially to
         focus on a sub-set of opportunities in both the Service Provider Market
         and the Enterprise

                                        3
<PAGE>   4
CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE
SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER. OMITTED
INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

         Markets. Based on the outcome of the initial exploration, Cisco and
         KPMG will then consider further specific efforts.

   2.3   Potential Benefits for the Parties.

         2.3.1    Potential Benefits to KPMG

                    -    Share in Cisco's technology resources, knowledge and
                         experience to enable KPMG to develop better solutions
                         and services related to Cisco's technology;

                    -    Increase visibility into Cisco products and strategy,
                         including the opportunity to influence the development
                         of future networking and computing technology to enable
                         increased business value to clients; and

                    -    Increase revenue growth by exploiting opportunities
                         identified through the Cisco sales lead flow.

         2.3.2    Potential Benefits to Cisco

                    -    Realize a competitive advantage relative to its
                         equipment manufacturer competitors who offer "total"
                         OSS and BSS solutions;

                    -    Facilitate development and market adoption of Cisco
                         products and key technologies;

                    -    Add value to Cisco products for end customers;

                    -    Leverage KPMG business reputation and market position
                         to promote the ecosystem marketing model and assist in
                         the transition of Cisco's current market perception
                         from equipment provider to a provider of end-to-end
                         business solutions; and

                    -    Increase revenue growth through increased opportunities
                         and sales from KPMG's deployment of network solutions
                         utilizing Cisco technology and platforms.

2.4 The parties contemplate that they may enter into one or more of the
following Specific Agreements: a professional services subcontractor agreement
and a master development and licensing agreement. The Parties may enter into
additional Specific Agreements, which upon execution shall be attached to this
Alliance Agreement. The Parties may also mutually agree to enter into other
agreements with third parties in connection with the Alliance.

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3.       EXCLUSIVITY.

         3.1 During the five (5) years following the Closing of Cisco's
investment in KPMG Consulting, Inc., KPMG will not directly or indirectly enter
into any agreement, understanding or arrangement with a Cisco Competitor to
offer services or products competing with those offered by Cisco. KPMG will not:
(a) engage in joint marketing or joint bidding with Cisco Competitors to develop
or provide solutions in the Service Provider Market or the Enterprise Market or
(b) build substantial capability around Cisco Competitors' products (including
sponsoring or investing in training, marketing and solution development of
service offerings that include Cisco Competitor products and/or that undermine
Cisco's market strategy as implemented in Cisco's Ecosystem Program as set forth
in Exhibit G, which exhibit shall be amended annually by Cisco); provided,
however, that nothing herein shall prohibit KPMG from deploying competing
products where requested or required by a customer in the course of providing
consulting services, or engaging in education and training necessary to support
such deployment. It is the intent of the parties to allow KPMG to train to
deploy in a multi-vendor platform environment, but not to build or acquire
substantial capacity in the products of a Cisco Competitor or the products of
any network hardware vendor which competes with Cisco.

         The Parties have agreed that the principles set forth above will be
applied in specific situations as follows:

         3.1.1 No Hardware or Cisco Intellectual Property. KPMG shall be
         entitled to participate in any bid for services where the request or
         requirement of the client does not require KPMG to perform the
         installation of networking technology hardware of the type marketed by
         Cisco or the use of Cisco Intellectual Property.

         3.1.2 Cisco Support for KPMG Bid. Cisco shall, to the extent
         appropriate, support KPMG in its bids and position KPMG as its
         preferred partner in such bids. In the event that Cisco chooses to
         submit a bid without KPMG, Cisco shall provide KPMG with the support
         necessary or appropriate to make its own bid. Notwithstanding any
         provision herein to the contrary, in those circumstances where the
         request or requirement of the client only permits Cisco to bid with a
         single party and Cisco chooses to submit a bid without KPMG, Cisco
         shall not be required to support KPMG in making its own bid.

         3.1.3 KPMG Participation. Cisco shall have sole discretion in managing
         its bid processes. Where Cisco elects to receive proposals from more
         than one subcontractor or integrator for projects for which KPMG has
         the capability as represented to Cisco by KPMG in Exhibit E as it shall
         be amended by KPMG from time to time, KPMG shall have the right to
         submit such a proposal and otherwise fully participate in any
         competition to bid for such project.

         3.1.4 Cisco Primes Without KPMG. The parties agree that in situations
         where Cisco is bidding as the prime contractor in a bid in which a
         customer requests both hardware and services, and Cisco chooses a party
         other than KPMG as the

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         services subcontractor, KPMG may make a separate bid to the customer as
         the as prime contractor for such hardware and services, subject to the
         limitations set forth in Section 3.1 above.

         3.1.5 Cisco Competitive Account. The parties agree that KPMG may submit
         its bid to a client * * *   KPMG shall submit such a request to bid to
         the Cisco Responsible Executive or  his/her designee, who shall
         respond to such request within five (5) business days, provided that
         failure to respond in such five day period shall be deemed a denial
         of the request.

         3.2 Cisco Discretion to Waive Exclusivity Rights. Cisco may in its
         discretion waive its exclusivity rights under Section 3.1.

         3.3 Grandfather Provisions.

         3.3.1. Nothing in this Section 3 shall be interpreted to require KPMG
to withdraw, terminate, breach, curtail, change or amend any contracts,
irrevocable offers or the project set forth on Exhibit F hereto which were
entered into or bid prior to the date hereof, including any such contracts,
offers or projects which would otherwise not be permitted hereunder.

         3.3.2. In the event that, pursuant to Section 4.10 of the Stock
Purchase Agreement, Cisco designates an entity as a Cisco Competitor which
entity was not a Cisco Competitor in the prior period as (such newly-designated
entity a "New Cisco Competitor") and KPMG has an existing contract with such New
Cisco Competitor, then nothing in this Section 3 shall be interpreted to require
KPMG to terminate, breach, curtail, change or amend any such contract;
* * *

         3.4. In the event an opportunity arises in the Service Provider Market
or the Enterprise Market to make a bid to provide both network hardware/software
and consulting services, and such opportunity requires that a network
hardware/software vendor serve as the prime bidder and allows the network
hardware/software vendor to pair with one and only one consulting partner (each
a "Single Consultant Opportunity") and, in such instance, Cisco does not chose
to bid with KPMG, thereby effectively excluding KPMG from bidding on such
opportunity (each such exclusion a "Box-Out"), KPMG shall have the rights set
forth in Section 3.5. In addition, at the end of each calendar quarter, the
Parties shall review and calculate the ratio of Box-Outs to Single Consultant
Opportunities (the "Box-Out Ratio") as well as the ratio of Box-Outs which
occurred in instances where KPMG submitted a bid and Cisco neither accepted the
bid nor articulated a business-related reason for not accepting the bid (each
such exclusion an "Unjustified Box-Out") to Single Consultant Opportunities (the
"Unjustified Box-Out Ratio"). In the event that (a) at least ten Single
Consultant Opportunities have occurred

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since the date hereof and (b) the Unjustified Box-Out Ratio for such quarter is
fifty percent (50%) or greater, then Cisco shall waive KPMG's failure to comply
with the exclusivity provisions set forth in Section 3 of this Alliance
Agreement only with respect to any Single Consultant Opportunities which occur
during the calendar quarter following the calendar quarter in which the
Unjustified Box-Out ratio is fifty percent (50%) or greater.

         3.5 * * * In any situation where KPMG in good faith believes * * *,
KPMG shall be entitled to * * *. The Executive Sponsors or agreed designees
shall work in good faith to resolve such dispute; provided, however, that * * *.

4.       PROJECTS.

The Parties intend to work together on the following specific activities to
develop the infrastructure needed to support the Alliance. The parties shall, on
an annual basis, agree upon a business plan, (the "Business Plan"), including
the detailed working plans, schedules and allocations. The Initial Business Plan
shall be attached to this agreement when it is complete. The Resource Allocation
Schedule set forth in Exhibit A to this Alliance Agreement shall be part of the
Initial Business Plan.

          4.1 Recruiting. KPMG shall establish a core recruiting team lead by a
designated, experienced and qualified team leader. KPMG shall provide the team
with sufficient budget and resources and recruit qualified consultants for
employment with KPMG in accordance with the plans set forth in Exhibit A.

               4.1.1 KPMG shall use commercially reasonable, good faith efforts
               to have on staff, subject to Section 4.9, * * * consulting
               professionals by March 31, 2000, and 4,000 Cisco Literate
               Consultants (as defined in Exhibit A) by the end of calendar year
               2000 (plus a commensurate number of business support staff), with
               an incremental, mutually agreed upon commitment for additional
               staffing on a quarterly basis thereafter. Subject to Section 4.9,
               the increase in headcount during calendar year 2000 shall be
               substantially constant and in accordance with the skill and
               geographic allocations agreed by the Parties as reflected in
               Exhibit A or as otherwise agreed in writing. The parties agree
               that so long as KPMG is in substantial compliance with the goals
               created pursuant this section and Section 4.9 and the parties are
               working together to revise those goals as the circumstances
               require, KPMG shall not be in default under this Agreement.

          4.2 Training and Resource Development. KPMG agrees to develop skills
in new Cisco products to foster the rapid assimilation of such products into the
market.

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KPMG will develop a curriculum and provide training such that the newly hired
and existing consultants deployable pursuant to this Alliance Agreement will be
Cisco Literate Consultants.

         The training program ("Training Program") will consist of:

          -    Cisco technology training;

          -    Service Provider Solutions;

          -    Enterprise Solutions; and

          -    E-Business Leadership.

         4.2.1 The Training Program will include, but not necessarily be limited
         to, a new hire "bootcamp", specialty training on network engineering,
         Cisco essential skills and KPMG best practices, and on-going
         self-directed learning in topics such as network engineering and
         program management, as set forth in Exhibit A. The training Program
         will award Cisco certifications in the areas of support, design and
         other specialties as agreed between Cisco and KPMG. KPMG shall have the
         right and the obligation (on terms as the Parties may agree) under this
         Alliance Agreement to participate in future certification programs made
         available to other Cisco solution partners.

         4.2.2. In conjunction with the Training Program, Cisco will provide
         resources and materials at a substantial discount off the MSRP, as set
         forth in Exhibit B as shall be amended by the mutual agreement of the
         Parties from time to time, to enable KMPG to develop and deliver
         Training Programs in support of the Alliance. Such resources will
         include product experts for ongoing training and education of new Cisco
         technologies and will support required training sessions to build
         expertise within KPMG on new products prior to market availability.
         KPMG shall be responsible for all costs associated with development and
         execution of the Training Program.

         4.2.3 Cisco shall grant KPMG a worldwide, nonexclusive license to use,
         reproduce and distribute Cisco training materials which are purchased
         from Cisco by KPMG, in whole or in part, solely for internal use to
         train KPMG personnel, including the right to incorporate the whole or
         portions thereof in KPMG's training materials; provided that KPMG shall
         not remove, overprint or deface any notice of copyright, trademark,
         logo, legend, or other notices of ownership from any originals or
         copies (whether of the whole or a portion) thereof.

         4.3 Opportunity and Sales Management. Cisco and KPMG will work jointly
         in the field to identify, pursue and track sales opportunities, deploy
         resources, generate proposals and sell and deploy solutions in support
         of Service Provider Market and Enterprise Market customers. In
         furtherance of this goal, the Parties agree:

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          -    KPMG shall deploy dedicated contacts to field operations
               locations to facilitate field interaction.

          -    KPMG shall provide dedicated personnel to serve as single points
               of contact with each of Cisco's sales vice presidents (of which
               there are currently six in the Enterprise Market and three in the
               Service Provider Market).

          -    Cisco shall provide a single point of contact in the field for
               KPMG representatives to enable real-time field interaction. KPMG
               shall provide personnel to match up with Cisco's existing Offer
               Integration Team ("OIT") to prepare joint responses to customer
               RFPs.

          -    Cisco shall provide resources to assist with field opportunity
               identification and notification. The Parties shall cooperate in
               joint marketing efforts and shall encourage participation in
               joint account planning sessions.

          -    KPMG shall maintain a Project Management Organization ("PMO")
               consisting of sufficient infrastructure and resources to provide
               proposal development, customer bid and field deployment
               activities in a short time frame. Cisco and KPMG shall provide
               dedicated resources to jointly staff the PMO.

4.4      Facilities and Infrastructure. Subject to Section 4.9, KPMG will
establish an agreed upon number (but not less than six (6)) Solution Centers for
development, training and client demonstration, at least one of which will be
located in Asia and one in Europe. Two Solution Centers will be substantially
operational by March 1, 2000. Subject to Section 4.9, all six Solution Centers
will be staffed and operational not later than end of calendar year 2000. KPMG
shall make commercially reasonably efforts to meet the target rate of deployment
of the Solution Centers of a minimum of * * * per calendar quarter.

         4.4.1 Cisco desires to enable KPMG to upgrade and maintain these
               Solution Centers at minimum cost and is willing to offer the
               following discounts for Cisco products for use in such Solution
               Centers: (i) * * *  off MSRP for Cisco hardware products
               (ii) * * *  off MSRP for Cisco software
               products. Cisco will also provide ongoing service and maintenance
               contracts at * * *  discounts from Cisco's standard professional
               services rates to support the maintenance of the products
               deployed in each Solution Center. The Parties agree that in the
               situation where the Parties are working to develop a joint
               solution under this Alliance Agreement, it is in the Parties'
               best interests for Cisco to make its software available to KPMG
               at * * *  or, where possible, at * * * ; provided that
               the Parties also agree that the final decision as to the cost of
               the software is at the discretion of the individual Cisco
               business units.

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         4.4.2 KPMG agrees that the equipment sold to KPMG at discount pursuant
               to this Alliance Agreement shall be used solely in authorized
               Solution Centers and solely for purposes in connection with
               solutions based on Cisco products (i) developed by KPMG, (ii)
               developed by KPMG and Cisco jointly or (iii) developed by Cisco
               and which KPMG agrees to deploy (collectively, the "Alliance
               Solutions") to train, demonstrate or otherwise make sales of such
               solutions, to perform contracts with customers purchasing such
               solutions and for internal training and development in support of
               the Alliance; provided, however, KPMG is prohibited from using
               such Cisco equipment for operations or outsourcing unless
               approval in writing is received from the Cisco Executive Sponsor.

         4.4.3 Customer Training. KPMG may train customers for solutions for
               profit on discounted equipment in the Solutions Centers; provided
               however that such training shall not compete with Cisco Partner
               Training offered by Cisco's World Wide Training organization
               except as specifically authorized by Cisco.

4.5  Solution Development. KPMG and Cisco shall work in good faith to agree upon
a method and means to work together to enhance product and service delivery
capability and, subject to Section 4.9, to develop packaged solutions at a rate
of not less than one per quarter. Solution development efforts shall initially
focus on DSL, cable and wireless technologies, Virtual Private Networks and
Optical Switching and e-engineering, (including but not limited to
e-procurement, e2e supply chain, work force optimization, Internet commerce,
one-to-one marketing, e-contact centers and other consulting services as they
are developed), large scale network deployment, and LAN, PBX and IP-enabled call
centers.

4.6  Solution Delivery. Subject to Section 4.9, KPMG will dedicate the
appropriate resources and personnel necessary for deployment of the Alliance
Solutions in all geographic theaters as specified in Exhibit A and any
subsequent Resource Allocation Schedule during the term of this Agreement.

4.7  Go-to-Market Plan. Cisco and KPMG will jointly work to develop an annual
joint go-to-market plan ("Marketing Plan"), with the initial Marketing Plan
being completed within 60 days of the execution of this Alliance Agreement. The
Marketing Plan will be presented to the Parties' field sales teams and will be
available to share with customers. KPMG and Cisco will each dedicate the
equivalent of one full time marketing professional to define, manage and execute
the Marketing Plan. The Marketing Plan will include:

     -    A mutually agreeable market message and marketing strategy to describe
          this Alliance and the benefits offered to the market through the
          cooperation of the parties.

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     -    Appropriate press, analyst, client and field sales briefings to better
          describe the value and how the Alliance will execute in the market.

     -    Definition of a marketing program to create awareness and provide lead
          generation for the Alliance activities.

4.8  Preliminary budget for joint funding of marketing programs, sales education
and sales support. The parties agree:

          (a) that they will on an annual basis, each allocate the resources and
              budget necessary to support these sales and marketing activities;
              and

          (b) that a reasonable target to budget for the initial Marketing Plan
              is * * *  from each  Party to promote the Alliance and the
              Alliance Solutions, with the actual initial budget to be subject
              to mutually agreed upon  Marketing and Business Plans.

4.9  Business Plans; Regular Review of Dashboard Indicators and Reasonableness
Standard.

          (a) On an annual basis, the Parties shall meet and agree upon a
          business plan (the "Business Plan") and a resource allocation schedule
          (the "Resource Allocation Schedule") for the next year. Upon the
          mutual written consent of the Parties, the annual Business Plan or the
          annual Resource Allocation Schedule may be amended from time to time
          throughout the year.

          (b) Regular Review of Dashboard Indicators. KPMG and Cisco shall meet
          for the first six months from the date hereof every sixty days and
          thereafter, at least quarterly to review progress of hiring and
          training against the agreed goals, assess the effectiveness of the
          joint field efforts and assess progress toward goals set forth in the
          operative Business Plan, including consideration by the Parties of (i)
          deployable headcount (including progress in recruitment, training and
          number of Cisco Literate Consultants), (ii) number of fully-trained
          Cisco consultants, (iii) KPMG dedication and distribution of
          resources, (iv) market penetration, (v) KPMG investments to realize
          markets, (vi) critical mass of KPMG resources, (vii) assessment of
          relevant markets and prospect of future opportunities therein, through
          internal business trend analysis and external industry statistics and
          analysis (viii) the number of joint field pursuits, (ix) the number of
          joint wins, (x) the number of joint RFP responses, (xi) the number of
          solutions developed, (xii) the resources dedicated to solutions
          development, (xiii) the solutions development schedule, (xiv) the
          revenue per solution of each Party, (xv) Solution Center
          implementation schedule, (xvi) each Party's Alliance-related revenue,
          (xvii) utilization of KPMG resources, (xviii) the results of KPMG and
          Cisco field satisfaction surveys, (xix) annual overall Alliance
          customer satisfaction, (xx) the Box-Out Ratio, (xxi) Cisco's delivery
          of support reasonably necessary for KPMG to meet its obligations
          hereunder and (xxii) such other metrics as the Parties deem
          appropriate (all of the items of consideration to be,

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         collectively, the "Dashboard Indicators"). In the event the foregoing
         analysis does not support continued deployment of resources in
         accordance with the Resource Allocation Schedule then in effect, the
         Parties shall make mutually agreeable adjustments to the Resource
         Allocation Schedule. In the event the Parties are unable to reach an
         agreement on an adjustment, then such disagreement will become a
         Dispute, which Dispute shall be resolved in accordance with Section 5.3
         of this Alliance Agreement, based on what a reasonable and prudent
         business person would do in like circumstances.

         (c) KPMG and Cisco shall meet at least quarterly to review the
         profitability of KPMG's business for the prior three month period. In
         the event KPMG's consulting business, on the whole, is not profitable
         during such period, then the Parties shall make mutually agreeable
         adjustments to the Resource Allocation Schedule. In the event the
         Parties are unable to reach an agreement on an adjustment, then such
         disagreement will become a Dispute, which Dispute shall be resolved in
         accordance with Section 5.3 of this Alliance Agreement, based on what a
         reasonable and prudent business person would do in like circumstances.

         (d) On the earlier of (i) one year from the date hereof and (ii) the
         date on which KPMG has 4,000 Cisco Literate Consultants, and on a
         quarterly basis thereafter, KPMG and Cisco shall meet to review the
         profitability of the Alliance component of KPMG's business. In the
         event the Alliance component of KPMG's business is not profitable
         during such period, then the Parties shall make mutually agreeable
         adjustments to the Resource Allocation Schedule. In the event the
         Parties are unable to reach an agreement on an adjustment, then such
         disagreement will become a Dispute, which Dispute shall be resolved in
         accordance with Section 5.3 of this Alliance Agreement, based on what a
         reasonable and prudent business person would do in like circumstances.

         (e) KPMG covenants to use good faith best efforts to make its
         consulting business and the Alliance component of its consulting
         business profitable.

5.       ALLIANCE MANAGEMENT.

         5.1 Alliance Team. Each Party agrees to provide personnel and resources
to make up the Alliance management team ("Alliance Team") as set forth in
Exhibit C. The composition and membership of the Alliance Team may be changed
from time to time by mutual agreement of the Parties. The Alliance Team shall
oversee the operation of the Alliance and the competitive positioning of the
Alliance solutions. The Alliance Team shall meet as often as either Party
believes necessary for the effective operation of the Alliance, but no less
often than each calendar quarter.

         5.2 Executive Sponsors. Each Party shall appoint a member of its senior
management as an executive sponsor for the Alliance ("Executive Sponsor").
Executive Sponsors shall be responsible for monitoring the Alliance
relationship, conducting periodic briefings for each other and their management
teams, and providing a defined

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means of communication with other senior executives. The initial Executive
Sponsors shall be as set forth in Exhibit C.

         5.3 Dispute Resolution/Escalation. In the event that a dispute arises
between Cisco and KPMG pertaining to any matters which are the subject matter of
the Alliance (a "Dispute"), and either Party so requests in writing, prior to
the initiation of any formal legal action, the following dispute resolution
process shall apply:

                  5.3.1 Sales Issues - Territorial Executives. If the Dispute
                  involves a sales related issue, the Dispute may, at the option
                  of either Party, be submitted for discussion and resolution to
                  the parties' respective regional sales vice president or
                  equivalent senior executive for the geographical territory in
                  which the dispute arose ("Territorial Executives"). The
                  Territorial Executives shall be responsible for including any
                  other relevant senior managers from their Party, such as any
                  affected business unit general managers. The Territorial
                  Executives shall use their good faith efforts to resolve the
                  Dispute within ten (10) days. If the Territorial Executives
                  are unable to resolve the Dispute in such period, the matter
                  shall be referred to the Executive Sponsors for resolution.
                  The initial Territorial Executives shall be as identified in
                  Exhibit C.

                  5.3.2 Technical Issues - Responsible Executives. If the
                  Dispute involves a technical issue or any other non-sales
                  related issue, the matter may, at the option of either Party,
                  be submitted for discussion and resolution to the Responsible
                  Executives of KPMG and Cisco ("Responsible Executives"), as
                  identified in Exhibit C. The Responsible Executives shall be
                  responsible for including any other relevant senior managers
                  from their Party, such as any affected business unit general
                  managers. The Responsible Executives shall use their good
                  faith efforts to resolve the Dispute within ten (10) days. If
                  the Responsible Executives are unable to resolve the Dispute
                  in such period, the matter shall be referred to the Executive
                  Sponsors for resolution.

                  5.3.3 Executive Sponsors. For all Disputes referred to the
                  Executive Sponsors, the Executive Sponsors shall use their
                  good faith efforts to resolve the Dispute within twenty (20)
                  days after such referral. If the Executive Sponsors are unable
                  to resolve the Dispute in such period, the Dispute shall be
                  referred to the respective Chief Executive Officers of Cisco
                  and KPMG for resolution.

                  5.3.4 Chief Executive Officers. For all Disputes referred to
                  the Chief Executive Officers from the Executive Sponsors, the
                  Chief Executive Officers shall use their good faith efforts to
                  resolve the Dispute within twenty (20) days after such
                  referral.

                  5.3.5 Mediation and Legal Action. In the event that the Chief
                  Executive

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                  Officers are unable to resolve the Dispute within the period
                  allowed, then either Party shall have the right to submit the
                  Dispute to mediation in accordance with the terms of Section
                  10.1, unless the Chief Executive Officer of a Party notifies
                  the other Party's Chief Executive Officer in writing that
                  mediation is not desired and would not be effective. In the
                  event that the parties are unable to resolve the Dispute under
                  such mediation (or either Party receives the notice declining
                  mediation as set forth in this Section 5.3.5), then either
                  Party shall have the right to pursue any remedies available to
                  it relating to the Dispute under the terms of this Alliance
                  Agreement or otherwise available to it under law or equity.

                  5.3.6 Disputes Concerning Termination of Alliance Agreement;
                  Acceleration. For Disputes that constitute Termination
                  Disputes (as defined in Section 8.2) the timelines for dispute
                  resolution as set forth in this Section 5.3 shall be
                  accelerated to the following periods: for Territorial
                  Executives, five (5) days, for Responsible Executives, five
                  (5) days, for Executive Sponsors, ten (10) days, and for Chief
                  Executive Officers, ten (10) days. In the event that a Party
                  provides notice of a Termination Dispute at a time after which
                  the Dispute is already before the Executive Sponsors or later,
                  then the Termination Dispute shall be returned automatically
                  to the Executive Sponsors, and the time periods for resolution
                  for the Termination Dispute shall be reset to the commencement
                  of consideration by the Executive Sponsors.

                  5.3.7 Disputes Concerning Confidentiality or Intellectual
                  Property. For Disputes under this Alliance relating to
                  confidentiality obligations or intellectual property disputes,
                  the Parties shall employ the expedited dispute resolution
                  procedures set forth in Section 5.3.6. Notwithstanding the
                  foregoing, the Parties reserve the right to seek an injunction
                  or other equitable relief in court to prevent or stop a breach
                  of any confidentiality provisions or intellectual property
                  rights set forth in the Alliance Agreement or any Specific
                  Agreement.

                  5.3.8 Disputes Concerning Breach of Exclusivity Obligations.
                  Notwithstanding anything herein to the contrary, the Parties
                  agree that violation by KPMG of the exclusivity obligations
                  set forth in Section 3 hereof would be likely to cause
                  irreparable injury to Cisco and would result in damage to
                  Cisco's business for which there is no adequate remedy at law.
                  Accordingly, in the event that Cisco reasonably believes that
                  such a breach has occurred or is about to occur, it may apply
                  for appropriate injunctive relief from a court of competent
                  jurisdiction, and may do so without necessity of bond or
                  surety.

6.       CONFIDENTIAL INFORMATION.

                                       14

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                  The Mutual Non-Disclosure Agreement executed by the Parties on
         or about December 29, 1999 and attached as Exhibit D hereto is hereby
         incorporated herein as if fully set forth and shall govern the actions
         of the Parties with respect to Confidential Information relating to the
         Alliance. The Parties agree that the terms and conditions of this
         Alliance Agreement shall be Confidential Information subject to the
         Mutual Non-Disclosure Agreement. Each Party shall obtain the other
         Party's written consent prior to any publication, advertisement,
         presentation, public announcement or press release concerning the terms
         and conditions of this Alliance Agreement.

7.       NONSOLICITATION.

         7.1 Notification...During the term of this Alliance Agreement, each
Party will make a good faith effort to notify the other Party in the event that
it forms an intention to make an offer of employment to a senior level employee
of the other Party, which, in the case of Cisco, shall mean a person in the
position of Director or above and, in the case of KPMG, shall mean a person in
the position of Senior Manager or above.

         7.2 No-Raid Prior to Termination...During the term of this Alliance
Agreement, each Party agrees that it will not make a concerted effort to hire a
significant portion of the employees from any discrete practice group or
business unit of the other Party; provided however, that the Parties agree that
this obligation shall not survive termination, for any reason, of this Alliance
Agreement.

8.       TERM AND TERMINATION.

     8.1 Term of Alliance Agreement. This Alliance Agreement shall be effective
upon the Effective Date and shall remain in force for a period of five (5) years
thereafter, unless terminated sooner by (i) the terms of this Alliance Agreement
or (ii) the mutual agreement of the Parties. The term may be extended as
mutually agreed upon by the Parties in writing.

     8.2 Termination for Cause. Either Party may terminate the Alliance
Agreement and the Specific Agreements immediately by delivering written notice
to the other Party upon the occurrence of any of the following events:

         (a) Insolvency Event. If, with respect to the other Party, (i) a
receiver is appointed for such Party or its property; (ii) such Party makes a
general assignment for the benefit of its creditors; (iii) such Party commences,
or has commenced against it, proceedings under any bankruptcy, insolvency or
debtor's relief law, which proceedings are not dismissed within sixty (60) days;
or (iv) such party is liquidated or dissolved;

         (b) Default Event. If the other Party violates any material covenant,
agreement, representation or warranty contained in this Alliance Agreement or
defaults or fails to perform any of its material obligations or agreements
hereunder, which violation, default or failure of the non-breaching Party is not
cured within thirty (30) days after notice

                                       15

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thereof from the non-breaching Party stating its intent to terminate
(collectively, a "Termination Dispute") provided that the violation, default or
failure has been escalated through the procedures set forth in Section 5.3 and,
if appropriate, the mediation procedures in accordance with the terms of Section
10.1, and remains unresolved; or

         (c) Change of Control Event. If the other Party accepts an "Acquisition
Proposal" as defined in Section 2.5 of the Investor Rights Agreement.

         8.3 Termination Upon Termination of Stock Purchase Agreement. If the
Stock Purchase Agreement is terminated by any Party thereto for any reason in
accordance with its terms or if the exclusivity provision of Section 3 hereof is
terminated or excused pursuant to the Stock Purchase Agreement, this Alliance
Agreement shall terminate.

         8.4 Scope of Termination and Survival of Rights and Obligations Upon
Expiration or Termination.

         (a) Unless otherwise agreed by both Parties, any termination hereunder
shall apply equally to the Alliance and this Alliance Agreement; provided,
however, Sections 1,6, 8.4, 9, 10.2, 11, 12.3, 12.13, 12.14 and 12.15 of this
Alliance Agreement shall survive such termination or expiration. Upon
termination or expiration termination of this Alliance Agreement for any reason,
or upon termination of a Specific Agreement, and except as may be specified in a
Specific Agreement, each Party shall return to the other Party all of the other
Party's Confidential Information and property in accordance with this Alliance
Agreement and any agreement collateral to this Alliance Agreement.

         9. LIMITATION OF LIABILITY FOR CONSEQUENTIAL DAMAGES.

         9.1 EXCEPT WITH RESPECT TO CLAIMS OR CAUSES OF ACTION FOR BREACH OF THE
EXCLUSIVITY OBLIGATIONS UNDER THIS ALLIANCE AGREEMENT, IN NO EVENT SHALL KPMG OR
CISCO BE LIABLE TO THE OTHER FOR ANY INCIDENTAL, SPECIAL, PUNITIVE OR
CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, OR ANY OTHER INDIRECT
DAMAGES, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE,
EVEN IF THE PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.

         9.2 NOTWITHSTANDING ANY PROVISION IN SECTION 9.1 TO THE CONTRARY, NO
PARTY SHALL BE REQUIRED TO PAY INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL
DAMAGES, LOST PROFITS, OR LOST DATA OR ANY OTHER INDIRECT DAMAGES, WHETHER
ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF THE
PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, IN AN AMOUNT IN
EXCESS OF ONE BILLION ($1,000,000,000) DOLLARS.

10.      MEDIATION, GOVERNING LAW AND FORUM.

                                       16

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10.1 Mediation. Subject to Section 5.3.5, both Parties agree that any claims or
disputes that cannot be resolved by the dispute resolution process described in
Section 5.3 shall be submitted to non-binding mediation prior to institution of
any formal legal process. Costs of mediation shall be shared equally, and the
parties will use their best efforts to engage a mediator and complete the
mediation process within thirty (30) days after completion of the dispute
resolution process set forth in Section 5.3. In the event of a dispute between
the parties concerning confidentiality or intellectual property rights, the
parties are free to seek whatever legal remedies are available.

10.2 Governing Law and Forum. California law shall govern the provisions of this
Alliance Agreement and the Specific Agreements, and the parties agree to submit
to the jurisdiction of California courts. The parties specifically disclaim the
U.N. Convention on Contracts for the International Sale of Goods.

11. INDEMNIFICATION.

11.1 Indemnity. Each Party shall defend, indemnify and hold harmless the other,
its affiliates and their respective officers, directors, partners, principals,
employees, and agents and their respective successors and assigns from and
against any and all claims, losses, liabilities, damages, and expenses
(including, without limitation, reasonable attorneys' fees), including without
limitation, those based on contract or tort, arising out of or in connection
with a claim, suit or proceeding brought by a third party based upon (i) bodily
injury (including death) or damage to tangible personal property (not including
lost data) arising from the negligent or intentional acts or omissions of the
indemnifying Party or its subcontractors, or the officers, directors, partners,
principals, employees, agents, successors and assigns of any of them, or (ii)
assertions under worker's compensation or similar laws made by persons furnished
by the indemnifying Party. In the event that the indemnified Party's concurrent
negligent or intentional acts or omissions contributed to cause the injury or
damage for which a claim of indemnity is being asserted against the indemnifying
Party hereunder, the damages shall be allocated between the indemnified Party
and the indemnifying Party in such proportion as appropriately reflects the
relative fault of the two parties, or their subcontractors, or the officers,
directors, partners, principals, employees, agents, successors and assigns of
any of them, and the liability of the indemnifying Party shall be
proportionately reduced.

11.2 Conditions. The foregoing indemnification obligations are conditioned upon
the indemnified Party promptly notifying the indemnifying Party in writing of
the claim, suit or proceeding for which the indemnifying Party is obligated
under this Section 11.2, cooperating with, assisting and providing information
to, the indemnifying Party as reasonably required, and granting the indemnifying
Party the exclusive right to defend or settle such claim, suit or proceeding.

12. GENERAL.

12.1 Insurance. The provisions in this Section apply with respect to all
insurance that is required to be maintained by a Party pursuant to the terms of
this Alliance Agreement. Such insurance shall be maintained with insurance
companies with an A.M.

                                       17

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Best's Insurance Rating of A-:VIII or better. Each Party shall give the other
Party thirty (30) days prior written notice of cancellation, nonrenewal or
adverse material change in such insurance if it no longer complies with any of
the requirements set forth in this Alliance Agreement. If any policy of
insurance required to be maintained by a Party pursuant to this Alliance
Agreement is canceled or nonrenewed, that Party shall promptly replace the
policy with a substantially similar policy from an insurer with an A.M. Best's
Insurance Rating of A-:VIII or better, provided that either Party may provide a
notice of self insurance, and that Party will provide evidence of same to the
other Party. If requested by a Party, the other Party shall supply current
certificates of insurance evidencing that the insurance required to be
maintained pursuant to this Alliance Agreement is in force, provided that
nothing in this Section 12.1 shall prohibit either Party from providing any or
all of the insurance coverages required on a self-insured basis.

12.2 Notice. All notices required or permitted to be given under this Alliance
Agreement or any Specific Agreement to any Party shall be in writing and shall
be deemed given upon delivery (by the other Party or overnight delivery service)
or acknowledgment of facsimile transmission or three (3) days after mailing if
sent by certified mail, return receipt requested, all postage and registration
or certification fees prepaid and addressed as set forth on the signature page
of this Alliance Agreement.

12.3 Severability. If any provision of this Alliance Agreement or any Specific
Agreement is held to be invalid or unenforceable by a court of competent
jurisdiction, then the remaining provisions shall nevertheless remain in full
force and effect, and the parties shall negotiate in good-faith a substitute
valid and enforceable provision which most nearly effects the Parties' intent in
entering into the Alliance Agreement or any Specific Agreement.

12.4 Headings. The captions and headings used in this Alliance Agreement and the
Specific Agreements are for convenience of reference only and are not to be
construed in any way as material terms or be used to interpret the provisions of
such agreement.

12.5 Force Majeure. Except for the obligation to pay moneys due and owing,
neither Party shall be liable for any delay or failure in performance due to
events outside the defaulting Party's reasonable control, including without
limitation acts of God, earthquake, labor disputes, shortages of supplies,
riots, war, fire, epidemics, or delays of common carriers or other circumstances
beyond its reasonable control. The obligations and rights of the excused Party
shall be extended on a day to day basis for the time period equal to the period
of the excusable delay.

12.6 Exhibits. Each Exhibit referred to in this Alliance Agreement or any
Specific Agreement is incorporated in full in such agreement wherever reference
to it is made.

12.7 Assignment. Except as otherwise provided in this Section 12.7, neither
Party may assign its rights or delegate its obligations under the Alliance
Agreement or any Specific Agreement, either in whole or in part, whether by
operation of law or otherwise, without the prior written consent of the other
Party. KPMG may, upon the consummation of the

                                       18
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transactions contemplated by that certain Separation Agreement between KPMG,
KPMG, LLC and KPMG Consulting, Inc., substitute either KPMG, LLC or KPMG
Consulting, Inc. for KPMG hereunder. In the event of such substitution, KPMG
shall be released and relieved of any and all rights and obligations hereunder
and all references in this Alliance Agreement to KPMG shall be deemed to be
solely to refer to KPMG, LLC or KPMG Consulting, Inc. as the case may be. The
rights and liabilities of the parties under the Alliance Agreement and the
Specific Agreements shall bind and inure to the benefit of the parties'
respective successors and permitted assigns.

12.8 Waiver and Modification. Failure by either Party to enforce any provision
of the Alliance Agreement or a Specific Agreement shall not be deemed a waiver
of future enforcement of that or any other provision. Any waiver, amendment or
other modification of any provision of such Agreement shall be effective only if
in writing and signed by the Parties.

12.9 Entire Agreement. This Alliance Agreement including all exhibits,
attachments, supplements and addenda of such agreements, constitute the entire
agreement between the Parties with respect to its subject matters. This Alliance
Agreement and the Specific Agreements supersede and replace all prior and other
contemporaneous understandings or agreements, written or oral, regarding the
specific subject matter of the Alliance Agreement.

12.10 Counterparts. This Alliance Agreement may be executed in multiple
counterparts, each of which shall be an original and together which shall
constitute one and the same instrument.

12.11 Expenses. Each Party shall be responsible for all of its respective costs,
expenses and liabilities incurred by it in performing its obligations under the
Alliance Agreement and any Specific Agreements, unless otherwise set forth in a
Specific Agreement.

12.12 Equitable Relief. Each Party acknowledges that a breach by the other Party
of any confidentiality or proprietary rights provision of this Alliance
Agreement or any Specific Agreement may cause the non-breaching Party
irreparable damage, for which the award of damages would not be adequate
compensation. Consequently, the non-breaching Party may institute an action to
enjoin the breaching Party from any and all acts in violation of those
provisions, which remedy shall be cumulative and not exclusive, and a Party may
seek the entry of an injunction enjoining any breach or threatened breach of
those provisions, in addition to any other relief to which the non-breaching
Party may be entitled at law or in equity.

12.13 Import. Each Party shall provide all information under its control which
is necessary or useful for the other Party to obtain any import licenses
required for a Party to receive the other Party's property including, but not
limited to, certificates of origin (NAFTA, etc.), manufacturer's affidavits, Buy
America qualification, and U.S. Federal Communications Commissions identifier,
if applicable. This information is to be provided within ten (10) business days
of a Party's request.

                                       19

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12.14 Export. KPMG hereby acknowledges that the products and technology or
direct products thereof ("Products And Technology"), supplied by Cisco hereunder
are subject to export controls under the laws and regulations of the United
States. Cisco and KPMG shall comply with such laws and regulations and agree not
to export, re-export or transfer Products And Technology without first obtaining
all required U.S. Government authorizations or licenses. Cisco and KPMG each
agree to provide the other such information and assistance as may reasonably be
required by the other in connection with securing such authorizations or
licenses, and to take timely action to obtain all required support documents.
The obligations of Cisco and KPMG under this clause shall survive the expiration
or termination of this Alliance Agreement.

12.15    Compliance with Laws.

         (a) KPMG shall comply with all standards that Cisco has placarded on
         the products and shall comply with all laws and regulations applicable
         to the manufacture of the products, not including non-mandatory
         standards body recommendations. Cisco shall not be responsible for
         noncompliance with laws arising out of combination, operation or use of
         the products with products not supplied by Cisco where use of the
         products without such combination, operation or use would be in
         compliance with such laws. In the event of any third party claim
         against KPMG relating to the foregoing, Cisco shall provide reasonable
         information and assistance in the resolution of the claim.

         (b) Each Party shall obtain all licenses, permits and approvals
         required by any government and shall comply with all applicable laws,
         rules, policies and procedures including requirements applicable to the
         use of products under telecommunications and other laws and
         regulations, of any government as may be required for each Party to
         comply with its obligations under this Alliance Agreement (collectively
         "Applicable Laws"). Each Party will indemnify and hold the other Party,
         its officers, directors, partners, principals, employees and agents
         harmless for any violations of any Applicable Laws. Each Party hereby
         represents and warrants that: (i) it shall comply with all Applicable
         Laws; (ii) this Alliance Agreement and the Specific Agreements and each
         of their terms are in full conformance and in compliance with such
         laws; and (iii) it shall not act in any fashion or take any action or
         permit or authorize any action which will render the other Party liable
         for a violation of the U.S. Foreign Corrupt Practices Act, of 1977 (15
         USC ss.78dd et. seq.), as amended. Each Party shall use reasonable
         efforts to regularly and continuously inform the other Party of any
         requirements of, and cooperate in the event either Party becomes
         involved in any challenges relating to the laws, statutes, ordinances,
         governmental authorities directly or indirectly affecting Alliance
         Agreement, the manufacture, sale, use and distribution of products, or
         each Party's trade name, trademarks or other commercial, industrial or
         intellectual property interests, including, but not limited to,
         certification of the products from the proper authorities in the
         territory.

                                       20

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IN WITNESS WHEREOF, authorized representatives of the Parties have executed this
Alliance Agreement as of the date and year first above written.

CISCO SYSTEMS, INC.                            KPMG LLP

By: /s/ John T. Chambers                       By:  /s/ Stephen G. Butler
    --------------------------------------         ----------------------------
Name:   John T. Chambers                       Name:  Stephen G. Butler
     -------------------------------------          ---------------------------
Title: President & Chief Executive Officer     Title: Chairman
      ------------------------------------           --------------------------
Address: 170 West Tasman Drive                 Address: 345 Park Avenue
        ----------------------------------             ------------------------
         San Jose, CA  95134                            New York, NY 10154
        ----------------------------------             ------------------------

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                                TABLE OF EXHIBITS

EXHIBIT A    RESOURCE ALLOCATION SCHEDULE
EXHIBIT B    TRAINING MATERIALS
EXHIBIT C    ALLIANCE TEAM MANAGEMENT
EXHIBIT D    NONDISCLOSURE AGREEMENT
EXHIBIT E    BIDS FOR WHICH KPMG HAS CAPABILITY AS REFERENCED IN SECTION 3.1.3
EXHIBIT F    EXISTING KPMG OPPORTUNITIES GRANDFATHERED PURSUANT TO SECTION 3.3.1
EXHIBIT G    CISCO MARKET STRATEGY FOR CISCO ECOSYSTEM PROGRAM

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6                                   EXHIBIT A

 6                        RESOURCE ALLOCATION SCHEDULE

I.   Regional And Skill Allocation And Schedule For Consulting Professionals And
Cisco Literate Consultants.

A.   REGIONAL ALLOCATION.

     By December 31, 2000, KPMG shall have allocated the 4000 Cisco Literate
Consultants to the following regions in the following percentages:

                  REGION            PERCENTAGE OF 4000
                  North America             ***
                  Latin America             ***
                  EMEA                      ***
                  ASIA                      ***

     B. SCHEDULE FOR DEPLOYMENT OF CONSULTING PROFESSIONALS AND CISCO LITERATE
CONSULTANTS.

     KPMG shall have the following number of Consulting Professionals and Cisco
Literate Consultants on the following dates:

1.                      DATE                 NUMBER AND TYPE OF CONSULTANT

                  March 31, 2000                         ***
                  June 30, 2000                          ***
                  September 30, 2000                     ***
                  December 31, 2000                      ***

     C. SKILL ALLOCATION OF CISCO LITERATE CONSULTANTS.

     1. The skill allocation of the Cisco Literate Consultants as of December
21, 2000 shall be distributed according to the following specialties in the
following percentages:

        SKILL                     PERCENTAGE OF 4000

        Enterprise Consultants             ***
        SP Consultants                     ***
        Cisco Certified                    ***

Individuals who may complete requirements in more than one category can only be
counted once.

     2

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     2. The Enterprise Consultants and SP Consultants identified in Section
I.C.1. of this Exhibit A shall hold Cisco certifications in the areas of support
and design in ratios to be determined by Cisco. KPMG shall provide Cisco with
updated records on a periodic basis of all current KPMG staff holding Cisco
certifications, including which certification each individual holds. All
Enterprise Consultants and SP Consultants will have been trained on Cisco
solutions for the Enterprise Market and the Service Provider Markets.

     3. A minimum of *** of Cisco Literate Consultants shall be Cisco-Certified
Network Integrators. The distribution of these Cisco Certified Network
Integrators among other Cisco certification levels, which include Cisco
Certified Internetworking Expert ("CCIE"), Cisco Certified Networking
Professional ("CCNP"), Cisco Certified Design Professional ("CCDP") and Cisco
Certified Network Associate ("CCNA") shall, assuming no change in the total
number of Cisco Literate Consultants required hereby, be as follows:

        CISCO CERTIFICATION                NUMBER OF CONSULTANTS

        CCIE                                         ***
        CCNP and CCDP (collectively)                 ***
        CCNA                                         ***

1.   II. "Cisco Literate" Definition.

     Cisco Literate Consultant means a person directly employed by KPMG, any
entity which is a member of KPMG International, any other entity that has the
right to use the name "KPMG", any other entity over which KPMG has actual
control or any other entity in which KPMG has the ability to direct the
deployment of such person, in a consulting capacity in one of the following
areas:

 .    Cisco Certified Professionals

Obtained one of the levels of Cisco Certification specified in Section I.C.3.
above and assigned to any practice to provide network engineering services to
either Enterprise Market or Service Provider Market clients.

 .    Service Provider Practice

Attended training on Service Provider Market Fundamentals and be on track to
complete the training relevant to their job function. These individuals will be
focused at the Service Provider Market . Skills of such individuals may include
project management, OSS/BSS integration, business development and technical or
network integration

 .    Enterprise  Practice

Attended training in Cisco ATG products such as Geotel, Webline, etc or
completed training appropriate to their job in co-branded solutions as defined
by the Cisco solution development

     3

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manager responsible for the development and deployment of each solution and be
on track to complete the training relevant to the job function.

Training may include business development, best practices and ISV technologies
such as Ariba, Broadvision, Extricity, etc.

Individuals who may complete requirements in more than one category can only be
counted once. It is expected that these * * * consulting professionals are
prepared to deploy solutions to Cisco customers by March 31, 2000 with the total
of 4,000 hired and trained by January 1, 2001. To address Cisco customer
requirements it is anticipated that these 4,000 professionals will be assigned
as per the following minimum requirements (The parties agree that these
percentages will apply to the 4000 Cisco Literate Consultants, but not to the
* * * Cisco Literate Consultants described in Section I.C.3. above.):

* * *

The additional  * * * will be applied as needed by market demand. The defined
minimum allocation must be reached by December 31, 2000, with KPMG demonstrating
progress to reach that number commencing with the execution of the Alliance
Agreement. The mix of consulting professionals may be adjusted as provided in
Section 4.9 of the Alliance Agreement.

Cisco has the right to audit the list of trained professionals (consulting
professionals and Cisco Literate Consultants) at its discretion.

     4

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                                    EXHIBIT B

                               TRAINING MATERIALS

The price to KPMG for the Cisco Service Provider Market Fundamentals and Cisco
Service Provider Service Fundamentals courses shall be as follows:

# USERS           LIST PRICE        DISCOUNTED       NET COST
                                    LIST PRICE

4000              ***               ***              ***
2000              ***               ***              ***
1000              ***               ***              ***

The following terms apply:

The 4000 user price is for a 2 year license or 4000 users whichever occurs
first. The 2000 user price is for a 1 year license or 2000 users whichever
occurs first. The 1000 user price is for a 1 year license or 1000 users
whichever occurs first.

All prices are payable up front for these heavily discounted prices to apply.

Instructor Led Training:

***
                                        >

     5

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                                    EXHIBIT C

                            ALLIANCE MANAGEMENT TEAM

                        Territorial Executives--Level One

           KPMG:

           Equivalent KPMG executives assigned to Cisco sales area
           Vice President

           Cisco:

           Respective Sales Area Vice Presidents

1.   Territorial Executives--Level Two

           KPMG and Cisco:

           Regional executives responsible EMEA, Asia-Pacific, Americas

                             Responsible Executives

           Service Provider Market:
           -----------------------

           Brad Schwartz for KPMG

           Todd Murray for Cisco

           Enterprise Market:
           -----------------
           Deborah Mazon for KPMG

           Sue Bostrom for Cisco

                               Executive Sponsors

           Rod McGeary for KPMG

           Doug Allred for Cisco.

 .    CEOs

Rod McGeary for KPMG
John Chambers for Cisco

     6

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                                    EXHIBIT D

                             NONDISCLOSURE AGREEMENT
o

[CISCO LOGO]

  CISCO SYSTEMS, INC. MASTER MUTUAL NON-DISCLOSURE AGREEMENT (WITH SUPPLEMENTS)

This Non-Disclosure Agreement ("Master NDA") is entered into as of the date last
written below between Cisco Systems, Inc. a California corporation having its
principal place of business at 170 West Tasman Drive, San Jose, California
95134-1706 (and its wholly owned subsidiaries), ("Cisco") and KPMG LLP, a
Delaware limited liability partnership having its principal place of business at
3 Chestnut Ridge Road, Montvale, New Jersey 07645.

     Whereas, the parties desire to create a Master NDA upon the following terms
and conditions, which the parties can use for particular disclosures of
Confidential Information for particular Purposes by completing and executing the
Supplement(s) attached and without renegotiating the terms and conditions
hereof.

     NOW, THEREFORE, in consideration of the mutual promises and covenants
contained in this Master NDA and the disclosure of Confidential Information to
each other, the parties to this Master NDA agree as follows:

1.   DEFINITION OF CONFIDENTIAL INFORMATION. "Confidential Information" means
the terms and conditions of this Master NDA, the existence of the discussions
between the parties, the information described in the Supplement(s) attached
hereto as Confidential Information, and any other information concerning the
Purpose described in the Supplement(s), including but not limited to,
information regarding each Party's product plans, product designs, product
costs, product prices, finances, marketing plans, business opportunities,
personnel, research and development activities, know-how and pre-release
products; provided that information disclosed by the disclosing Party
("Disclosing Party") in written or other tangible form will be considered
Confidential Information by the receiving party ("Receiving Party") only if such
information is conspicuously designated as "Confidential," "Proprietary" or a
similar legend. Information disclosed orally shall only be considered
Confidential Information if: (i) identified as confidential, proprietary or the
like at the time of disclosure, and (ii) confirmed in writing within thirty (30)
days of disclosure. Confidential Information disclosed to the Receiving Party by
any affiliate or agent of the Disclosing Party is subject to this Master NDA.

2.   SUPPLEMENT. The Confidential Information to be disclosed and the Purpose of
such a disclosure shall be set forth in a Supplement in the form attached hereto
as Exhibit A, which, when completed and executed by the parties shall be
incorporated herein by reference.

     7

<PAGE>   29

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

3.   SOURCE CODE SHOULD NOT BE DISCLOSED HEREUNDER. This Master NDA does not
contemplate the disclosure of source code and shall not be used for disclosures
involving source code. Disclosures of Cisco's source code shall only be done
pursuant to an appropriate Cisco Source Code Non-Disclosure Form.

4.   DESCRIPTION. The Confidential Information to be disclosed under this
Master NDA shall be described in the Supplement.

5.   PURPOSE. The Receiving Party may use the Confidential Information solely
for the Purpose described in the Supplement.

6.   DISCLOSURE. The Receiving Party shall not disclose the Confidential
Information to any third party other than employees and contractors of the
Receiving Party who have a need to have access to and knowledge of the
Confidential Information solely for the Purpose authorized above. The Receiving
Party shall have entered into non-disclosure agreements with such employees and
contractors having obligations of confidentiality as strict as those herein
prior to disclosure to such employees and contractors to assure against
unauthorized use or disclosure. If the terms of any agreement involving the
parties is deemed to be Confidential Information, then, notwithstanding any
contrary provision of this Master NDA, the Receiving Party may disclose such
terms (i) to accountants, attorneys and other professionals bound by similar
confidentiality obligations providing services to such party to the extent that
such professionals are notified of the confidential nature of such terms, and
(ii) to the extent required under securities or other applicable laws; provided,
however, that in any other circumstance where KPMG wants to disclose the terms
of the Alliance Agreement executed by the Parties on December 29, 1999 to a
third party for a business purpose, KPMG shall notify Cisco and obtain Cisco's
consent, which consent shall not be unreasonably withheld.

7.   EXCEPTIONS TO CONFIDENTIAL INFORMATION. The Receiving Party shall have no
obligation with respect to information which (i) was rightfully in possession of
or known to the Receiving Party without any obligation of confidentiality prior
to receiving it from the Disclosing Party; (ii) is, or subsequently becomes,
legally and publicly available without breach of this Master NDA; (iii) is
rightfully obtained by the Receiving Party from a source other than the
Disclosing Party without any obligation of confidentiality; (iv) is developed by
or for the Receiving Party without use of the Confidential Information and such
independent development can be shown by documentary evidence; (v) becomes
available to the Receiving Party by wholly lawful inspection or analysis of
products offered for sale; and (vi) is transmitted by a party after receiving
written notification from the other party that it does not desire to receive any
further Confidential Information. Further, the Receiving Party may disclose
Confidential Information pursuant to a valid order issued by a court or
government agency, provided that the Receiving Party provides the Disclosing
Party: (a) prior written notice of such obligation; and (b) the opportunity to
oppose such disclosure or obtain a protective order.

8.   RETURN OR DESTRUCTION OF CONFIDENTIAL INFORMATION. Upon written demand by
the Disclosing Party, the Receiving Party shall: (i) cease using the
Confidential Information, (ii) return the Confidential Information and all
copies, notes or extracts thereof to the Disclosing Party within seven (7) days
of receipt of demand; and (iii) upon request of the Disclosing Party, certify in
writing that the Receiving Party has complied with the obligations set

     8

<PAGE>   30

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

forth in this paragraph; provided, however, that during the term of the Alliance
Agreement executed by the Parties on December 29, 1999 a Receiving Party shall
be entitled to retain the Confidential Information of the Disclosing Party to
the extent necessary for such Receiving Party to perform its obligations under
such Alliance Agreement.

9.   INDEPENDENT DEVELOPMENT AND RESIDUALS. The terms of confidentiality under
this Master NDA shall not be construed to limit either party's right to develop
independently or acquire products without use of the other party's Confidential
Information. The Disclosing Party acknowledges that the Receiving Party may
currently or in the future be developing information internally, or receiving
information from other parties, that is similar to the Confidential Information.
Accordingly, nothing in this Master NDA will prohibit the Receiving Party from
developing or having developed for it products, concepts, systems or techniques
that are similar to or compete with the products, concepts, systems or
techniques contemplated by or embodied in the Confidential Information provided
that the Receiving Party does not violate any of its obligations under this
Master NDA in connection with such development. Further, subject to Section 10,
either party shall be free to use for any purpose the 'residuals,' provided that
such party shall not use in any manner information that is considered
Confidential Information under this Agreement and shall maintain the
confidentiality of the Confidential Information as provided herein. The term
'residuals' means ideas, concepts, know-how or techniques that may be generated,
developed or conceived by the Receiving Party in connection with reviewing the
Confidential Information and in no circumstance shall 'residuals' be deemed to
include Confidential Information. Neither party shall have any obligation to
limit or restrict the assignment of such persons or to pay royalties for any
work resulting from the use of residuals.

10.  NO LICENSES. Each party shall retain all right, title and interest to such
party's Confidential Information. No license under any trademark, patent or
copyright, or application for same which are now or thereafter may be obtained
by such party is either granted or implied by the disclosure of Confidential
Information.

11.  DISCLAIMER. CONFIDENTIAL INFORMATION IS PROVIDED "AS IS" WITH ALL FAULTS.
IN NO EVENT SHALL THE DISCLOSING PARTY BE LIABLE FOR THE ACCURACY OR
COMPLETENESS OF THE CONFIDENTIAL INFORMATION.

None of the Confidential Information disclosed by the parties constitutes any
representation, warranty, assurance, guarantee or inducement by either party to
the other with respect to the infringement of trademarks, patents, copyrights,
any right of privacy, or any rights of third persons.

12.  EXPORT. The parties acknowledge that the Confidential Information disclosed
by each of them under this Master NDA may be subject to export controls under
the laws of the United States. Each party shall comply with such laws and agrees
not to knowingly export, re-export or transfer Confidential Information of the
other party without first obtaining all required United States authorizations or
licenses.

13.  TERM. This Master NDA shall continue from the date last written below until
terminated by either party by giving thirty (30) days written notice to the
other party of its intent to

     9

<PAGE>   31

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

terminate this Master NDA. Notwithstanding such termination, the obligations of
the Receiving Party concerning confidentiality shall terminate five (5) years
following receipt of the Confidential Information.

14.  GENERAL. Each party acknowledges that monetary remedies may be inadequate
to protect Confidential Information and that injunctive relief may be
appropriate to protect such Confidential Information.

The Receiving Party shall not reverse-engineer, decompile, or disassemble any
software disclosed to it under this Master NDA and shall not remove, overprint
or deface any notice of confidentiality, copyright, trademark, logo, legend or
other notices of ownership or confidentiality from any originals or copies of
Confidential Information it obtains from the Disclosing Party.

The parties hereto are independent contractors. Neither this Master NDA nor any
right granted hereunder shall be assignable or otherwise transferable.

If any term of this Master NDA shall be held to be illegal or unenforceable by a
court of competent jurisdiction, the remaining terms shall remain in full force
and effect.

This Master NDA may be modified only by a writing signed by both parties.

This Master NDA shall be construed in accordance with the laws of the State of
California.

15.  RESERVATION. EACH PARTY HERETO RESERVES THE RIGHT REFUSE TO EXECUTE A
SUPPLEMENT AND TO REQUIRE THE EXECUTION OF A NON-DISCLOSURE AGREEMENT ON
DIFFERENT OR ADDITIONAL TERMS SHOULD THE BUSINESS NEEDS OF THAT PARTY SO
REQUIRE.

16.  ENTIRE AGREEMENT. This Master NDA, including all Supplements completed and
executed by the parties, represents the entire agreement of the parties hereto
pertaining to the subject matter of this Master NDA, and supersedes any and all
prior oral discussions and/or written correspondence or agreements between the
parties with respect thereto.

IN WITNESS WHEREOF, the parties have executed this Master NDA as of the date
last written below.

CISCO SYSTEMS, INC.                     KPMG LLP

By                                      By
   ----------------------------------      -------------------------------------

Name                                    Name
    ---------------------------------       ------------------------------------

Title                                   Title
    ---------------------------------        -----------------------------------

Date                                    Date
    ---------------------------------        -----------------------------------

     10

<PAGE>   32

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

                                    EXHIBIT A

  SUPPLEMENT TO MASTER NON-DISCLOSURE AGREEMENT BETWEEN CISCO SYSTEMS, INC. AND

                                    KPMG LLP

This Supplement to the Master Non-Disclosure Agreement is entered into by and
between Cisco Systems, Inc. ("Cisco") and KPMG,LLP, with an Effective Date of
December 29, 1999 ("Supplement NDA").

1.   The Confidential Information disclosed hereunder shall be governed by the
     terms and conditions of the Master NDA.

2.   DESCRIPTION OF CONFIDENTIAL INFORMATION: The Confidential Information to be
     disclosed under this Supplement is described as follows:

Cisco Confidential Information:
                               -------------------------------------------------

KPMG's Confidential  Information:
                                 -----------------------------------------------

3.   PURPOSE. The Receiving Party may use the Confidential Information disclosed
pursuant to this Supplement solely for the Purpose of:

Cisco:
      --------------------------------------------------------------------------

-----:--------------------------------------------------------------------------

4.   This Supplement is incorporated by reference into the Master NDA and made a
part thereof, and the terms and conditions of such Master NDA shall become
effective with regard to the Confidential Information identified herein upon the
Effective Date shown above.

CISCO SYSTEMS, INC.                     KPMG, LLP

By:                                     By:
   ---------------------------------       ------------------------------------

Title:                                  Title:
     -------------------------------         ----------------------------------

Date:                                   Date:
     -------------------------------         ----------------------------------

     11

<PAGE>   33

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

               .   EXHIBIT E

               .   KPMG CONSULTING CAPABILITIES FOR BIDS AS REFERENCED IN
                                       SECTION 3.1.3

The following represents the major consulting capabilities and service offerings
as of December 1999.

1.         E-BUSINESS CO-BRANDED (with Cisco) Solution Offerings:

1A.        E-Business

 .    Available
     >>    Internet Commerce (HT)
     >>    Workforce Optimization
     >>    R2I
     >>    Supply Chain (HT)

 .    In Development
     >>    1:1 Marketing
     >>    eStrategy w/Net Readiness
     >>    eContact Center
     >>    eProcurement (Arriba)

           .   1B.  Network Engineering

 .    Available

           >>    EI Strategy

           >>    Readiness Review
           >>    Architecture & Design
           >>    Selection & Contract Negotiations
           >>    IT Transformation
           >>    Messaging
           >>    IV&V (Assessment)
           >>    EI Technology Management
           >>    Web Hosting Infrastructure

2.   SERVICE PROVIDER Unique Solution Offerings:

2A.  E-Business - Service Provider

     12

<PAGE>   34

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

 .    Available

           >>    EStrategy & New World Service Strategy

           >>    OSS/BSS Integration
           >>    New World Configure-to-fit Reference Architecture
                 .   1-2-1 Marketing & SFA
                 .   Billing & Customer Care
                 .   Order Management & Product Configuration
                 .   Service Assurance
                 .   Network Element Management
                 .   Network Provisioning & Mediation
           >>    Local Access Interconnect Testing
 .    In Development

           >>    Next Generation OSS/BSS

                 .   DSL
                 .   Cable
                 .   VPN
                 .   Hosting
           >>    Digital Asset Management

2B.  Network Engineering - Service Provider

 .    Available

           >>    Strategy

           >>    Architecture & Design
           >>    NOC Design & Implementation
           >>    Network Engineering
                 .   DSL
                 .   ATM/Frame
                 .   VPN
           >>    CSRC Integration
           >>    Network Performance Management
           >>    Network Management & Operations
           >>    SLA/Performance Assurance
           >>    Web Hosting Infrastructure
           >>    Network Implementation

 .    In Development
           >>    Network Engineering

                 .   VOX

     13

<PAGE>   35

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

                 .   Optical Switching
           >>    Security

3.         The following 93 Consulting solutions are offered across these 6
           broad industry groupings: Communications & Content, Financial
           Services, Health Care & Life Sciences, Public Services (State & Local
           Government, Federal Services, Higher Education), High Tech, and
           Consumer & Industrial Markets:

<TABLE>
<CAPTION>

-----------------------------------------------------------------------------------------------------------------------
<S>                            <C>                            <C>
PRODUCT                        2. Service Offering            SUB-SERVICE OFFERING
-----------------------------------------------------------------------------------------------------------------------
END TO END SOLUTIONS:
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
Customer Management (3A)       CUSTOMER MANAGEMENT
-----------------------------------------------------------------------------------------------------------------------
                                                              Sales Force Automation (01)
-----------------------------------------------------------------------------------------------------------------------
                                                              Customer Service (02)
-----------------------------------------------------------------------------------------------------------------------
                                                              Marketing (03)
-----------------------------------------------------------------------------------------------------------------------
                                                              Integrated Sales Marketing & Service (04)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
Supply Chain (3B)              SUPPLY CHAIN
-----------------------------------------------------------------------------------------------------------------------
                                                              Purchasing (05)
-----------------------------------------------------------------------------------------------------------------------
                                                              Logistics (06)
-----------------------------------------------------------------------------------------------------------------------
                                                              Production (07)
-----------------------------------------------------------------------------------------------------------------------
                                                              Product Design (08)
-----------------------------------------------------------------------------------------------------------------------
                                                              Order Management (09)
-----------------------------------------------------------------------------------------------------------------------
                                                              e2e Supply Chain Solutions (10)
-----------------------------------------------------------------------------------------------------------------------
                                                              e2e Advanced Planning Solutions (11)
-----------------------------------------------------------------------------------------------------------------------
                                                              i2 (12)
-----------------------------------------------------------------------------------------------------------------------
                                                              Manugistics (13)
-----------------------------------------------------------------------------------------------------------------------
                                                              SAP APO (14)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
WC Finance (3C)                WC FINANCE
-----------------------------------------------------------------------------------------------------------------------
                                                              Financial Systems Solutions (15)
-----------------------------------------------------------------------------------------------------------------------
                                                              Transformation Planning & Management (16)
-----------------------------------------------------------------------------------------------------------------------
                                                              Best Practice Process Solutions (17)
-----------------------------------------------------------------------------------------------------------------------
                                                              Performance Management (18)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
WC HR (3D)                     WC HR
-----------------------------------------------------------------------------------------------------------------------
                                                              HR Transformation
-----------------------------------------------------------------------------------------------------------------------
                                                              People Solutions (20)
-----------------------------------------------------------------------------------------------------------------------
                                                              Application Integration Support (21)
-----------------------------------------------------------------------------------------------------------------------
                                                              eHR Solutions (97)
-----------------------------------------------------------------------------------------------------------------------
                                                              HR Shared Services (98)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
Knowledge Management (3E)      KNOWLEDGE MANAGEMENT
-----------------------------------------------------------------------------------------------------------------------

</TABLE>

     14

<PAGE>   36

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

<TABLE>
-----------------------------------------------------------------------------------------------------------------------
<S>                            <C>                            <C>
                                                              Knowledge Management (22)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
e-ENGINEERING SERVICES:
-----------------------------------------------------------------------------------------------------------------------
Packages (3F)                  BAAN
-----------------------------------------------------------------------------------------------------------------------
                                                              BAAN Enterprise Implementation (23)
-----------------------------------------------------------------------------------------------------------------------
                                                              BAAN General (24)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               ORACLE
-----------------------------------------------------------------------------------------------------------------------
                                                              Oracle (25)
-----------------------------------------------------------------------------------------------------------------------
                                                              Finance (26)
-----------------------------------------------------------------------------------------------------------------------
                                                              Enterprise (27)
-----------------------------------------------------------------------------------------------------------------------
                                                              Oracle CRM (28)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               PEOPLESOFT
-----------------------------------------------------------------------------------------------------------------------
                                                              PeopleSoft (29)
-----------------------------------------------------------------------------------------------------------------------
                                                              Finance (30)
-----------------------------------------------------------------------------------------------------------------------
                                                              Human Resources (31)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               SAP                            SAP (32)
-----------------------------------------------------------------------------------------------------------------------
                                                              Finance (33)
-----------------------------------------------------------------------------------------------------------------------
                                                              Manufacturing (34)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               PROPRIETARY
-----------------------------------------------------------------------------------------------------------------------
                                                              Proprietary (35)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               OTHER
-----------------------------------------------------------------------------------------------------------------------
                                                              Other Packages (36)
-----------------------------------------------------------------------------------------------------------------------
                                                              JD Edwards Enterprise Implement (37)
-----------------------------------------------------------------------------------------------------------------------
                                                              CVM Packages (38)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
e-INTEGRATION (3G)             DATA WAREHOUSING
-----------------------------------------------------------------------------------------------------------------------
                                                              Custom Development Services (39)
-----------------------------------------------------------------------------------------------------------------------
                                                              Solutions (40)
-----------------------------------------------------------------------------------------------------------------------
                                                              Center for Data Insight (41)
-----------------------------------------------------------------------------------------------------------------------
                                                              Client Mentoring Center (42)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               ELECTRONIC COMM.
-----------------------------------------------------------------------------------------------------------------------
                                                              EC/Entertainment and Education (43)
-----------------------------------------------------------------------------------------------------------------------
                                                              EC/Electronic Transaction Processing (44)
-----------------------------------------------------------------------------------------------------------------------
                                                              EC/Electronic Storefronts (45)
-----------------------------------------------------------------------------------------------------------------------
                                                              EC/Online Services and Info. Publishing (46)
-----------------------------------------------------------------------------------------------------------------------
                                                              EC/Extended Enterprises (Intranets, Extranets,
                                                              Groupware, Lotus Notes, Workflow Automation, etc.) (47)
-----------------------------------------------------------------------------------------------------------------------
                                                              EC/Electronic Financial Services (48)
-----------------------------------------------------------------------------------------------------------------------

</TABLE>

     15

<PAGE>   37

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

<TABLE>

-----------------------------------------------------------------------------------------------------------------------
<S>                            <C>                            <C>
                               ENTERPRISE INFRASTRUCTURE
-----------------------------------------------------------------------------------------------------------------------
                                                              Enterprise Infrastructure Assessment (49)
-----------------------------------------------------------------------------------------------------------------------
                                                              Enterprise Information Technology Mgmt. (50)
-----------------------------------------------------------------------------------------------------------------------
                                                              Enterprise Infrastructure Architecture (51)
-----------------------------------------------------------------------------------------------------------------------
                                                              Service Selection & Contract Negotiations Assist. (52)
-----------------------------------------------------------------------------------------------------------------------
                                                              Equipment Selection and Procurement (53)
-----------------------------------------------------------------------------------------------------------------------
                                                              IT Transformation (54)
-----------------------------------------------------------------------------------------------------------------------
                                                              Post Implementation Support (55)
-----------------------------------------------------------------------------------------------------------------------
                                                              Enterprise Messaging Services (56)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               IMAGING & DOC. MGMT.
-----------------------------------------------------------------------------------------------------------------------
                                                              Enterprise Document Management Strategies (57)
-----------------------------------------------------------------------------------------------------------------------
                                                              Requirements Definition (58)
-----------------------------------------------------------------------------------------------------------------------
                                                              Vendor Selection/Validation (59)
-----------------------------------------------------------------------------------------------------------------------
                                                              Systems Implementation (60)
-----------------------------------------------------------------------------------------------------------------------
                                                              Sustaining Support (61)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               LARGE SCALE SYS. INT.
-----------------------------------------------------------------------------------------------------------------------
                                                              Portfolio Assembly (62)
-----------------------------------------------------------------------------------------------------------------------
                                                              SI Other (63)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               WC INFO TECHNOLOGY
-----------------------------------------------------------------------------------------------------------------------
                                                              IT Strategy (64)
-----------------------------------------------------------------------------------------------------------------------
                                                              Assessment/Benchmarking (65)
-----------------------------------------------------------------------------------------------------------------------
                                                              Outsourcing Advisory Services (66)
-----------------------------------------------------------------------------------------------------------------------
                                                              IT Transformation (67)
-----------------------------------------------------------------------------------------------------------------------
                                                              IT Integration (68)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               TRANSITION MGMT. SERVICES
-----------------------------------------------------------------------------------------------------------------------
                                                              Millennium Completion Services (69)
-----------------------------------------------------------------------------------------------------------------------
                                                              TMS Other (70)
-----------------------------------------------------------------------------------------------------------------------
                                                              European Monetary Union (99)
-----------------------------------------------------------------------------------------------------------------------
                                                              US Japanese Specialized Services (100)
-----------------------------------------------------------------------------------------------------------------------
                                                              E-Engineering (110)
-----------------------------------------------------------------------------------------------------------------------
                                                              Business Systems Integration (120)
-----------------------------------------------------------------------------------------------------------------------
                                                              Independent Project Reviews (130)
-----------------------------------------------------------------------------------------------------------------------
                                                              Technology Quality Services (140)
-----------------------------------------------------------------------------------------------------------------------
                                                              Enterprise Program Office/Project Office (150)
-----------------------------------------------------------------------------------------------------------------------
                                                              Pre-E Technology Readiness Services
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
E-Outsourcing (3H)             OUTSOURCING
-----------------------------------------------------------------------------------------------------------------------
                                                              Finance and Administration Outsourcing (71)
-----------------------------------------------------------------------------------------------------------------------

</TABLE>

     16

<PAGE>   38

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

<TABLE>

-----------------------------------------------------------------------------------------------------------------------
<S>                            <C>                            <C>
                                                              Human Resources Outsourcing (72)
-----------------------------------------------------------------------------------------------------------------------
                                                              Document Management Outsourcing (73)
-----------------------------------------------------------------------------------------------------------------------
                                                              General Outsourcing Advisory Services (74)
-----------------------------------------------------------------------------------------------------------------------
                                                              Apps Mgmt. Outsourcing Services (AMO) (75)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
E-Strategy (3J)                BUSINESS STRATEGY
-----------------------------------------------------------------------------------------------------------------------
                                                              Business Strategy and Analysis (76)
-----------------------------------------------------------------------------------------------------------------------
                                                              Organization and Functional Strategy (77)
-----------------------------------------------------------------------------------------------------------------------
                                                              Information and Technology Strategy (78)
-----------------------------------------------------------------------------------------------------------------------
                                                              EBT: Post Merger Integration (79)
-----------------------------------------------------------------------------------------------------------------------
                                                              EBT: Other (80)
-----------------------------------------------------------------------------------------------------------------------
                                                              KPMG Institute (81)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
Operations (3K)                ABM
-----------------------------------------------------------------------------------------------------------------------
                                                              ABM (82)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               BPI
-----------------------------------------------------------------------------------------------------------------------
                                                              Performance Improvement (83)
-----------------------------------------------------------------------------------------------------------------------
                                                              Change Management (84)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               RISK MANAGEMENT
-----------------------------------------------------------------------------------------------------------------------
                                                              Market Risk (85)
-----------------------------------------------------------------------------------------------------------------------
                                                              Credit Risk (86)
-----------------------------------------------------------------------------------------------------------------------
                                                              Operational Risk (87)
-----------------------------------------------------------------------------------------------------------------------
                                                              Total Enterprise Risk Management (88)
-----------------------------------------------------------------------------------------------------------------------
                                                              Education (89)
-----------------------------------------------------------------------------------------------------------------------
                                                              Other (90)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               PROG./PROJ. MANAGEMENT
-----------------------------------------------------------------------------------------------------------------------
                                                              Program/Project Management (91)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               PACKAGE SELECTION
-----------------------------------------------------------------------------------------------------------------------
                                                              Package (92)
-----------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------
                               WORLD CLASS BILLING
-----------------------------------------------------------------------------------------------------------------------
                                                              World Class Billing (93)
-----------------------------------------------------------------------------------------------------------------------

</TABLE>

     17

<PAGE>   39

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

                                    EXHIBIT F

       EXISTING KPMG OPPORTUNITIES GRANDFATHERED PURSUANT TO SECTION 3.3.1

(1) Joint Bid and Award with Lucent on Southwestern Bell National/Local
Initiative. The project which is grandfathered pursuant section 3.3.1 of the
Alliance Agreement includes only KPMG's billing and customer care, OSS
interconnect, program management, system integration and testing services. KPMG
agrees it will not bid on new work related to this Southwestern Bell
National/Local in competition with Cisco.

     18

<PAGE>   40

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

                                    EXHIBIT G

                CISCO MARKET STRATEGY FOR CISCO ECOSYSTEM PROGRAM

The New World Ecosystem is an open and flexible program composed of Business
Solution, OSS and Software Application Vendors, System Integration, Network
Integration, Technology and Application Partners committed to working with Cisco
to create integrated and profitable solutions for service providers and
enterprise customers.

OVERVIEW SUMMARY

In recognition of the changing dynamics of the telecommunications and enterprise
industries, Cisco has developed its New World Ecosystem. This is an open and
flexible program comprised of industry partners committed to working with Cisco
in creating profitable solutions for service provider and enterprise customers.
The New World Ecosystem solutions will provide faster access to new markets and
return on investments for service provider and enterprise customers by
delivering competitive and differentiated services to the marketplace. The
solutions offered by the New World Ecosystem are based on Cisco's application
programming interface set, industry standards and packet technology.

Members of the New World Ecosystem will experience significant increases in
interoperability through the developments that utilize existing open standards
and Cisco's open architecture API set. Cisco complies with many of the
international standards bodies, including the ITU (International
Telecommunication Union) and the IETF (Internet Engineering Task Force). In
addition, Cisco participates in many industry forums such as the ATM Forum,
Frame Relay Forum, Optical Internetworking Forum, Multiservice Switching Forum
and Telecommunications Management Forum. Cisco also works with a range of
de-facto standards, such as Corba, Sun's Java, Microsoft's TAPI, and others. In
addition to the technical advantages of joining Cisco's New World Ecosystem, a
member of the new program will also benefit from development equipment,
technology sharing, joint marketing, sales support, access to market development
funds and Cisco's overall expertise in the marketplace.

VALUE PROPOSITION

FOR SERVICE PROVIDER AND ENTERPRISE CUSTOMERS:
The New World Ecosystem offers a truly open architecture with best-of-breed
components based on standards that allow providers to rapidly deploy profitable
new services and enhance competitive advantage, as well as allow non-service
providers access to more value-added services. Service provider and enterprise
customers are able to:

     .    integrate best-of-breed technologies
     .    differentiate their service portfolios or receive differentiated
          services
     .    create profitable new services or receive value-added new services
     .    accelerate time to market for new service introductions

FOR ECOSYSTEM PARTNERS:

     19

<PAGE>   41

CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH
THE SECURITIES ACT OF 1933, AS AMENDED, AND RULE 406 PROMULGATED THEREUNDER.
OMITTED INFORMATION HAS BEEN REPLACED WITH ASTERISKS.

The New World Ecosystem offers the best market opportunity, platform support and
cooperative sales engagement, unlike vertically-integrated competitors. Partners
will be able to benefit from:

     .    access to Cisco's expanding account base through joint marketing and
          sales initiatives

     .    enhanced product inter-operability through engagement with Systems
          Integrators

     .    product discount programme for Cisco equipment used for development or
          demo purposes

     .    qualified use of Cisco's New World Ecosystem logo

FOR CISCO FIELD SALES:
The New World Ecosystem enables sales cycle acceleration, resulting in
pull-through of more Cisco product and service. The New World solutions enabled
by the Ecosystem will enable account teams to:

     .    sell complete, end-to-end solutions

     .    gain more account control through the provision of end-to-end
          solutions

     .    sell higher into accounts

FOR BU'S:
The New World Ecosystem provides faster, leveraged training, support and
certification for developers, leading to increased platform share and sales.

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