Document:

Twenty-fifth Amendment to Agreement - Dish Network L.L.C.

 EXHIBIT 10.23R 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has
been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

TWENTY-FIFTH AMENDMENT TO THE 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN

 CSG SYSTEMS, INC. 
 AND 
 DISH NETWORK L.L.C. 

This TWENTY-FIFTH AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”), and DISH Network L.L.C., a Colorado limited liability company (“Customer”). This Amendment shall be effective as of the date last signed below (the “Effective Date”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656) entered into effective as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the
terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

CSG and Customer agree as follows as of the Effective Date: 
  

	1.	Customer desires to utilize and CSG desires to provide recurring memo daily data extract services to Customer. Accordingly, the following changes shall be made to
the Agreement: 

  

	 	a.	Schedule F, of the Agreement, CSG SERVICES, Subsection e) entitled “Data Extracts” and related Note 2, 3, 4 and 7 which are found in Subsection I
entitled “Processing,” Subsection E entitled “Ancillary services for Non-Rated Video and Non-rated High-Speed Data Services,” Subsection 4 entitled “Database Maintenance and Programming Requests,” shall be deleted in
their entirety and replaced with the following: 

  

									
	 Description of Item/Unit of Measure
	  	Frequency	 	  	Fee	 
			
	 e) Data Extracts:
	  				  			
	 - Setup (per data extract)
	  	 	Per Request	  	  	 	(Note 7	) 
	 - Recurring (per data extract, per Active Subscriber) (Note 2) (Note 3) (Note 4)
	  	 	*******	  	  	 	$*******	  
	 - Recurring Memo Daily Data Extract (Note 3)
	  	 	*******	  	  	 	$*********	  

 For clarification purposes, invoicing for the Recurring Memo Daily Data Extract ******* fee of $********** shall begin
in the month that the first recurring memo daily data extract is delivered to Customer. 
 IN WITNESS WHEREOF the parties hereto have
caused this Amendment to be executed by their duly authorized representatives. 
  

									
	DISH Network L.L.C.	 		 	CSG SYSTEMS, INC.
					
	By:	 	/s/ Michael K. McClaskey	 		 	By:	 	 /s/ Joseph T. Tuble

 

	Name:	 	Michael K. McClaskey	 		 	Name:	 	 Joseph T. Ruble
  

	Title:	 	Senior Vice President and Chief Information Officer	 		 	Title:	 	EVP, CAO & General Counsel
			
	Date: 8/24/12	 		 	Date: 29 August 2012Twenty-sixth Amendment to Agreement - Dish Network L.L.C.

 EXHIBIT 10.23S 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has
been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

TWENTY-SIXTH AMENDMENT 
 TO 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 

BETWEEN 

CSG SYSTEMS, INC. 
 AND 
 DISH NETWORK L.L.C. 

This TWENTY-SIXTH AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”), and DISH Network L.L.C., a Colorado limited liability company (“Customer”). This Amendment shall be effective as of the date last signed below (the “Effective Date”). CSG and
Customer entered into a certain CSG Master Subscriber Management System (Document #2301656) effective as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital
letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

CSG and Customer agree to the following upon the Effective Date: 
  

	1.	Customer desires, and CSG agrees, to standardize the interfaces and applications between Customer’s QT04, QT05 and QT07 environments. 

 

	2.	Exhibit A, Environment Matrix, to this Amendment sets forth the various environments impacted by the Integrated Operations Testing (“IOT”)
environment standardization. The matrix states (i) whether an environment is needed by Customer in its QT04, QT05 and/or QT07 environments, (ii) if an environment is needed, the environment(s) in which standardization has been completed,
and (iii) the environment(s) in which standardization needs to be completed pursuant to this Amendment. 

  

	3.	The following assumptions apply in connection with the IOT environment standardization: 

 

	 	•	 	 The QT04, QT05 and QT07 environments are not designed for load testing. Any load testing will need to be requested by Customer and coordinated by CSG,
with the potential for increased costs. 

  

	 	•	 	 The QT04, QT05 and QT07 environments are not high availability environments, meaning, there is no redundancy built into any of the hardware or
software. 

  

	 	•	 	 Paper statements must be requested by Customer for any or all of the IOT environments and will not generate automatically.

  

	 	•	 	 Statements will be available in DirectNet for the QT04, QT05 and QT07 environments. 

 

	 	•	 	 Nightly cycle will occur ***** *** **** per ****, between **** **** and **** **** prevailing Mountain time, with the understanding that Customer can
request a ****** ********* cycle on an exception basis with a minimum of *** *** days advance notice. 

  

	 	•	 	 Current IOT support requirements are set forth in the Twelfth Amendment to the Agreement (CSG #2308298). 

 

	 	•	 	 Hardware purchased for SLBOS pursuant to this Amendment allows for isolated environments for QT04 in which each environment can support its own version
of code without impact to another environment. 

  

	 	•	 	 Items on Exhibit A, Environment Matrix, listed in the “Environment Needed” column as “No” have been reviewed by Customer and
Customer agrees that to Customer’s knowledge those items are not required at this time. Future requests for those items listed in the “Environment Needed” column as “No” will be handled independent of this Amendment.

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	•	 	 Delivery of the SLBOS server requires approximately an ***** *** **** lead time (*** *** ***** to order and *** *** ***** to configure).

  

	 	•	 	 Code deployments into the QT04, QT05 and QT07 environments will follow the guidelines and assumptions set forth in the Twentieth Amendment to the
Agreement (CSG #2309714). 

  

	4.	As a result, Schedule F, Fees, CSG Services, Section I, entitled “Processing,” subsection G entitled “Integrated Operations Testing Environment
for QT05 and QT07” shall be deleted in its entirety and replaced with the following: 

 G. Integrated Operations Testing
Environment for environments QT04, QT05 and QT07 
  

					
	 Description of Item/Unit of Measure
	  	Frequency	  	Fee
	 1.      Integrated Operations Testing Environment for environments QT04, QT05 and
QT07
	  		  	
	 a)      MIPS (capacity of ** *** *****)
	  	*******	  	$*********
	 b)      DASD (capacity of *** ** *** *****) (Note 3)
	  	*******	  	$*********
	 c)      Allocation of CSG Hardware/Software (Note 4)
	  	*******	  	$*********
	 d)      Monthly Support (Note 1)
	  	*******	  	Per Exhibit
A-1.7. (ASH)
	 2.      Additional allocation of CSG Hardware/Software (Note 5)
	  	One-Time	  	$*********
	 3.      Build out IOT regions (Note 2)
	  	One-Time	  	***** ***
Per Exhibit
A-1.7. (ASH)

	Note 1:	Monthly support of the IOT environment will be provided on a **** *** ********* basis using ASH. 

	Note 2:	The build of the IOT environments is on a **** *** ********* basis using ASH. The **** *** listed above are an estimate. 

	Note 3:	For clarification purposes, the DASD capacity includes *** ** (per the Twelfth Amendment to the Agreement, CSG document number 2308298, executed on May 9, 2011),
and *** ** (per SOW, CSG document number 2310612, executed on October 13, 2011). 

	Note 4:	For clarification purposes, the Allocation of CSG Hardware/Software ******* fee includes $********* for QT05/07 (per the Twenty-fourth Amendment to the Agreement, CSG
document number 2311983, executed on June 6, 2012) and the additional $***** fee has been allocated for the support of SLBOS, ENI and Customer Profile added to QT04 by means of this Amendment. 

	Note 5:	For clarification purposes, the one-time Additional allocation of CSG Hardware/Software fee includes $******* for QT05/07 (per the Twenty-fourth Amendment to the
Agreement, CSG document number 2311983, executed on June 6, 2012) and the one-time $********* fee has been allocated for the support of SLBOS, ENI and Customer Profile added to QT04 by means of this Amendment. 

For clarification purposes, invoicing for the additional allocation of CSG Hardware/Software one-time fee of $********* and the monthly
increase in allocation of CSG Hardware/Software of $******** listed above, shall begin in the month the CSG Smartlink® BOS and Customer Profile work is completed (estimated to be complete ****** **** days following the Effective Date of this
Amendment). 
 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

  

									
	DISH Network L.L.C.	 		 	CSG SYSTEMS, INC.
					
	By:	 	/s/ Michael K. McClaskey	 		 	By:	 	/s/ Joseph T. Tuble
					
	Name:	 	Michael K. McClaskey	 		 	Name:	 	Joseph T. Ruble
					
	Title:	 	Senior Vice President and Chief Information Officer	 		 	Title:	 	EVP, CAO & General Counsel
			
	Date: 8/24/12	 		 	Date: 29 August 2012

  
 Page 2 of 4

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Exhibit A 

Environment Matrix 
  

							
	 CSG Services
	  	Environment
Needed?	  	Completed
Environment(s)	  	Needed
Environment(s)
	Customer Profile	  	Yes	  	05, 07 1	  	04
	ENI	  	Yes	  	05, 07	  	04
	SLBOS	  	Yes	  	05, 07 2	  	Isolate 04
	ACSR	  	Yes	  	05, 07	  	04
	Nagra DS	  	Yes	  	05, 07	  	04
	Credit/Debit Card Processing	  	Yes	  	05, 07	  	04
	Check Verification 
(via check velocity)	  	Yes	  	05, 07	  	04
	PPV Upload/Feedback	  	Yes	  	05, 07	  	04
	Vantage	  	Yes	  	05, 07	  	04
	Statement Express	  	Yes	  	05, 07	  	04
	DDE	  	Yes	  	05, 07	  	04
	Credit Verification	  	Yes	  	05, 07	  	04
	Monetary Payment Gateway
(MPG)	  	Yes	  	05, 07	  	04
	EMI Subsystem
(Exchange Message Interface)	  	Yes	  	05, 07	  	04
	Recurring CC	  	Yes	  	05, 07	  	04
	EFT	  	Yes	  	05,07	  	04
	Recurring EFT	  	Yes	  	05, 07	  	04
	RMS	  	Yes	  	05, 07	  	04
	FTP Equip Upload	  	Yes	  	05, 07	  	04
	Vertex	  	Yes	  	05, 07	  	04
	EAL/EAR	  	Yes	  	05, 07	  	04
	ZAS/ZAR/ZAM	  	Yes	  	05, 07	  	04
	Sales Dashboard	  	Yes	  	05, 07 2	  	04
	IaT/WildBlue	  	Yes	  	05, 07 2	  	04
	Paper Statements	  	Yes	  	05, 07	  	04
	EMI/SLA Dashboard	  	No	  	05, 07	  	04
	CIM IT (Oracle)	  	No	  	05, 07	  	none
	SMS / IM	  	No	  	none	  	none
	Vantage Plus	  	No	  	none	  	none
	Vantage Direct	  	No	  	none	  	none
	NCOALink	  	No	  	none	  	none
	Delinquency Dashboard	  	No	  	none	  	none
	CheckFree	  	No	  	05	  	none
	Mail Trace	  	No	  	05	  	none
	Lockbox	  	No	  	none	  	none
	Letters	  	No	  	none	  	none

  
 Page 3 of 4

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	1.	Customer Profile will be implemented into the QT05 and QT07 regions per the Twenty-third Amendment to the Agreement, CSG document number 2313021, executed on
May 25, 2012. 

	2.	Implementation of IaT, Paper Statements and the Sales Dashboard into QT07; and the isolation of the SLBOS in the QT05 and QT07 regions will occur per the Twenty-fourth
Amendment to the Agreement, CSG document number 2311983, executed on June 6, 2012. 

  
 Page 4 of 4

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