Document:

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                                                            Exhibit 10.1

                              EMPLOYMENT AGREEMENT

THIS EMPLOYMENT AGREEMENT ("Agreement") is made effective as of the 17th day of
January, 1995, by and between Sky Alland Research, Inc., a Maryland corporation
(the "Company"), and Richard T. Hebert (the "Employee").

                              W I T N E S S E T H:

The Company desires to employ the Employee and the Employee is willing to accept
such employment with the Company on the terms and subject to the conditions and
limitations contained i this Agreement. Accordingly, in consideration of the
mutual promises and covenants contained in this Agreement, the parties agree as
follows:

1.       EMPLOYMENT.  The Company hereby employs the Employee and the Employee
         hereby accepts employment with the Company on the terms and conditions
         set forth in this Agreement.

2..      DUTIES. The Employee shall perform, under the direction of the Board of
         Directors the duties of President and CEO for the Company, which duties
         shall include the management and supervision of the Company and duties
         as are consistent with this position as may be assigned or delegated
         from time to time by the Board of Directors of the Company. The
         Employee agrees to be so employed and shall devote his best efforts and
         substantially all of his business time to advance the interests of the
         Company, subject to reasonable vacations compatible with his position.
         The Employee shall perform his duties hereunder in compliance with all
         Company policies applicable thereto.

3.       EMPLOYMENT TERMS.  The term of the Employee's employment hereunder (the
         Employment Term") shall commence as of the date hereof and, unless
         extended by the terms of this Paragraph 3 or otherwise modified by
         separate agreement

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         signed by all parties hereto, or terminated as otherwise provided
         herein, shall terminate on December 31, 1995. The term of the
         Employee's employment shall be renewed and extended automatically for
         additional one-year periods thereafter (each, an "Extended Employment
         Term"), until terminated pursuant to Paragraph 6 hereof. Paragraphs 8,
         9, and 10 shall continue in force in accordance with provisions
         therein and shall survive the expiration of the Employment Term and
         each Extended Employment Term.

4.       COMPENSATION. During the Employment Term and each Extended Employment
         Term under this Agreement, the Employee shall be paid his entire
         compensation for services performed under this Agreement as follows:

               a.    SALARY. The Employee shall receive a salary ("Salary") paid
                     at a rate of $12,500 per month, which shall be reviewed at
                     least annually by the Board of Directors and adjusted at
                     their discretion. In no event shall the Employee's Salary
                     be less than $150,000 per year. The Salary shall be paid in
                     such increments as are established by the Company, but in
                     no event less frequently than once per calendar month.

               b.    INCENTIVE COMPENSATION. The Employee may be paid an
                     incentive compensation ("Incentive Compensation") in
                     addition to his Salary, including cash awards and stock
                     options, as awarded at the discretion of the Board of
                     Directors of the Company in recognition of exceptional
                     performance.

5.       OTHER BENEFITS.

         a.     In addition to the compensation set forth in Paragraph 4, the
                Company shall provide for the Employee, during the Employment
                Term and each Extended Employment Term, the following benefits:

                  (i)    payment of premiums for a medical insurance plan
                         covering the Employee, including hospitalization, major
                         medical, dental and prescriptions, and payment of the
                         premiums for his dependents for

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                         inclusion in such medical insurance plan, in such
                         amounts which the Company will pay on behalf of its
                         other management officials, if at all;

                  (ii)   assuming underwriting is obtained, disability insurance
                         equal to 75% of base wage will be provided;

                  (iii)  the same or similar leave or absence from work on
                         account of personal illness as is the policy of the
                         Company to grant to other management officials;

                  (iv)   4 weeks of vacation per each calendar year. It is the
                         intention of the parties that the Employee take all
                         vacation allotted to him within the calendar year for
                         which the vacation is awarded, consistent with his
                         duties and the demands on his time made from the
                         ongoing operation of the Company's business. Should the
                         Employee not take all of the allotted days of vacation
                         in a given calendar year which he is entitled to take,
                         he will lose that vacation time and will not be
                         entitled either to carry over the unused vacation to
                         succeeding years or to receive payment in respect of
                         such unused vacation; and

                  (v)    a term life insurance policy in the face amount of
                         $500,000. which shall name such other persons as
                         beneficiaries of all of the proceeds of the policy as
                         the Employee may, in his sole discretion, name from
                         time to time in writing to the carrier providing the
                         policy;

         b.     REIMBURSEMENT FOR REASONABLE BUSINESS EXPENSES. The Company
                shall reimburse the Employee for reasonable, ordinary and
                necessary expenses, as defined by the Company's policy, incurred
                by him in connection with the performance of his duties pursuant
                to this Agreement.

6.       TERMINATION OF EMPLOYMENT

         a.   TERMINATION UPON DEATH OR DISABILITY. The Employee's employment
              and this Agreement shall terminate immediately upon the Employee's
              death or upon the certification by a duly licensed physician that
              the Employee is mentally or physically incapable of performing his
              duties hereunder. He, or his estate or

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              heirs, as the case may be, shall be entitled to receive his rights
              vested as of the date of such termination, prorated to that date,
              and, in the case to termination on account of disability, he, or
              his estate or heirs, as the case may be, shall be entitled to
              receive disability benefits as provided under Paragraph 5a(ii), if
              any.

         b.   TERMINATION FOR CAUSE.  At any time during the Employment Term or
              any Extended Employment Term hereunder, the Company shall be
              entitled to terminate the Employee's employment for Cause. Such
              Termination for Cause shall be effective immediately following
              the delivery by the Company to the Employee of a written notice
              thereof specifying the Cause. For this purpose, "Cause" shall
              mean: (i) fraud or embezzlement by the Employee in the course of
              employment; (ii) conviction of a felony or of any crime involving
              moral turpitude; or (iii) willful misconduct or gross negligence
              in the performance of his duties hereunder. In the event of such
              termination, the Company shall pay the Employee his Salary
              through the date of such termination.

         c.   TERMINATION WITHOUT CAUSE.  Effective at any time on or after six
              months from the date hereof during the Employment Term, or at any
              rime during any Extended Employment Term, the Company may
              terminate the Employee's employment without Cause upon not less
              than 60 days prior written notice thereof by the Company to the
              Employee. In the event of termination without Cause, the Employee
              shall be entitled to receive his Salary through the effective
              date of such termination and the Employee shall be entitled to
              any incentive Compensation accrued or owed as of the date of such
              termination, pro rated through the effective date of such
              termination. In the event that the Employee shall accept any
              other employment following the termination of his employment
              hereunder, the amount of the compensation otherwise payable to
              him hereunder shall be reduced by all compensation payable to him
              on account of such other employment.

7.       DISCOVERIES. The Employee will promptly disclose to the Company each

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         improvement, discovery, development, idea, and invention, whether
         patentable or not, directly or indirectly relating to the business or
         products of the Company, made or conceived, in whole or in part, by the
         Employee while employed by the Company (whether or not during Company
         working hours). Each such improvement, discovery, development, idea,
         and invention shall be the sole and exclusive property of, and is
         hereby assigned to, the Company.

8.       COMPETITION.  For a period of two years following the last payment of
         Salary the Employee shell receive or be entitled to receive under this
         Agreement, the Employee will not, without the prior written consent of
         the Company, solicit or engage directly or indirectly in any business
         or activity (either financially or as a shareholder, employee,
         officer, partner. independent contractor, consultant, advisor or
         owner, or in any other capacity, including, but not limited to, any
         capacity calling for the making of any investment or rendition of
         personal services or acts of management, operation or control) which
         is competitive with the "Company Business" within the geographic area
         in which any such Company Business is now being conducted by the
         Company. For purposes of this Agreement, the term "Company Business"
         shall mean the business of providing customer management services,
         including but not limited to telephone follow-up services and
         computerized database management.

9.       CONFIDENTIALITY.  The Employee agrees not to divulge, furnish or make
         accessible to any person or entity, and to keep strictly and
         absolutely confidential during the initial Employment Term, each
         Extended Employment Term, if any, and forever thereafter, any
         confidential or secret aspect of the business of the Company or any
         related company, including, but not limited to, the finances, trade
         secrets, customers, customer lists, suppliers, supplier lists, sales
         or distribution agents and representatives, sales or distribution
         agent and representative lists, methods, arts

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         or processes, and the business plans and marketing strategies of the
         Company. All records, files, drawings, documents, models, equipment,
         computer software and the like relating to the business of the Company
         which the Employee shall prepare or use or come into contact with
         shall remain the sole property of the Company.

10.      INJUNCTIVE RELIEF. The Employee acknowledges that his compliance with
         his agreements in Paragraphs 8 end 9 is necessary to protect the
         goodwill and other proprietary interests of the Company. The Employee
         acknowledges that a breach of his agreements in Paragraphs 8 or 9 will
         result in irreparable and continuing damage to the Company and the
         business of the Company for which there will be no adequate remedy at
         law, and agrees that, in the event of any breach of the aforesaid
         agreements, the Company and its successors and assigns shall be
         entitled to injunctive relief and to such other and further relief as
         may be proper.

11.      ENTIRE AGREEMENT. This Agreement contains the entire agreement of the
         parties with respect to the Employee's employment by the Company and
         supersedes any prior agreements between them, whether oral or written.

12.      AMENDMENTS. Any amendment to this Agreement shall be made in writing
         and signed by both parties hereto.

13.      ENFORCEABILITY. If any provision of this Agreement shall be found by a
         court with proper jurisdiction to be invalid or unenforceable, in whole
         or in part, then such provision shall be deemed to be modified,
         narrowed, or restricted only to the limited extent and in the manner
         necessary to render the same valid and enforceable, as the case may
         require, and this Agreement shall be construed and enforced to the
         maximum extent permitted by law as if such provision had been
         originally incorporated herein as so modified, narrowed, or restricted.

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14.      SUCCESSORS. This Agreement shall inure to the benefit of and shall be
         assignable to the successors of the business of the Company. This
         Agreement is personal to the Employee and may not be assigned by him.

15.      WAIVERS. A waiver by one party of any breach of or failure to comply
         with any provision of this Agreement by the other party shall not be
         construed as a waiver of any other provision, or a waiver of a breach
         of any other provision, of this Agreement.

16.      NOTICES. Unless otherwise notified in writing to the contrary, any
         notice required or permitted by the terms hereof shall be effectively
         delivered for all purposes if delivered personally, upon delivery, or
         if mailed, upon deposit in the United States mail, registered or
         certified, postage prepaid, and if directed to the Company at its
         principal business office and in the case of the Employee, to his
         address appearing on the records of the Company, or to such other
         address as he may designate in writing to the Company.

17.      GOVERNING LAW. This Agreement shall be governed by and construed in
         accordance with the laws of the State of Maryland.

IN WITNESS WHEREOF, this Agreement has been executed by the parties hereto to be
effective on the date first above written.

Sky Alland Research, Inc.                        Accepted

/s/ Richard M. Berkeley                          /s/ Richard T. Hebert
----------------------------------               ------------------------------
Chairman of the Compensation Committee           Richard T. Hebert

                                       7<PAGE>

                                                                    Exhibit 10.2

                              EMPLOYMENT AGREEMENT

THIS EMPLOYMENT AGREEMENT ("Agreement") is made effective as of the 16th day of
August 1999, by and between Sky Alland Research, Inc., d/b/a Sky Alland, a
Maryland corporation (the "Company"), and Raymond J. Zukowski (the "Employee").

                              W I T N E S S E T H:

The Company desires to employ the Employee and the Employee is willing to accept
such employment with the Company on the terms and subject to the conditions and
limitations contained in this Agreement. Accordingly, in consideration of the
mutual promises and covenants contained in this Agreement, the parties agree as
follows:

   1. EMPLOYMENT. The Company hereby employs the Employee and the Employee
      hereby accepts employment with the Company on the terms and conditions set
      forth in this Agreement.

   2. DUTIES. The Employee shall perform, under the direction of the Chief
      Executive Officer, the duties of Chief Operating Officer for the Company.
      The Employee agrees to be so employed and shall devote his best efforts
      and substantially all of his business time to advance the interests of the
      Company, subject to reasonable vacations compatible with his position. The
      Employee shall perform his duties hereunder in compliance with all Company
      policies applicable thereto.

   3. EMPLOYMENT TERM. The term of the Employee's employment hereunder (the
      "Employment Term") shall commence as of the date hereof and, unless
      extended by the terms of this Paragraph 3 or otherwise modified by
      separate agreement signed by all parties hereto, or terminated as
      otherwise provided herein, shall terminate on August 16, 2000. The term of
      the Employee's employment shall be renewed and extended automatically for
      additional one-year periods thereafter (each, an "Extended Employment
      Term"), until terminated pursuant to Paragraph 6 hereof. Paragraphs 8, 9,
      and 10 shall continue in force in accordance with provisions therein and
      shall survive the expiration of the Employment Term and each Extended
      Employment Term.

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   4. COMPENSATION. During the Employment Term and each Extended Employment Term
      under this Agreement, the Employee shall be paid his entire compensation
      for services performed under this Agreement as follows:

         a. SALARY. The Employee shall receive a salary ("Salary") paid at a
            rate of $210,000.00 annually, which shall be reviewed at least
            annually by the Board of Directors and adjusted by the Board of
            Directors in its sole discretion. The Salary shall be paid in such
            increments as are established by the Company, but in no event less
            frequently than once per calendar month.

         b. SIGNING BONUS. The Employee shall receive a one-time signing bonus
            in the amount of $25,000. If the Employee terminates his employment
            with the Company prior to August 16, 2000, he agrees to reimburse
            the Company for the full amount of the signing bonus. The Employee
            authorizes the Company to withhold the appropriate amount of
            reimbursement from his final salary payments. If that withholding is
            insufficient to make full reimbursement, the Employee agrees to
            repay within 60 days of ceasing employment with the Company, any
            amount still due to the Company. The Employee further agrees to pay
            all reasonable costs, including reasonable legal fees, incurred by
            the Company as a result of any failure to repay the signing bonus.

         c. INCENTIVE COMPENSATION. With respect to the first year of
            employment, the Employee shall be entitled to a cash bonus of 25% of
            annual salary ($52,500 based on initial salary) if the following
            conditions are met: (1) the Company meets its budgets; and (2) the
            Employee meets specific individual performance objectives, set by
            the Chief Executive Officer and agreed to by the Employee, by the
            end of the Employee's first year of employment. The Employee's bonus
            for succeeding employment years will be established based upon
            mutual agreement between the Employee and the Chief Executive
            Officer of the Company.

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         d.     STOCK OPTIONS. The Employee shall receive, in accordance with
                the Company's Employee Stock Option Plan and subject to the
                approval of the Board, an initial grant to purchase 110,000
                shares of the Company's stock at $8.00 per share. Twenty percent
                of the options will vest upon hire. The remaining options will
                vest on the Employee's employment anniversary date at the rate
                of 20% of the total grant per year for the next four years.

   5.    OTHER BENEFITS.
         a.    In addition to the compensation set forth in Paragraph 4, the
               Company shall provide for the Employee, during the Employment
               Term and each Extended Employment Term, the following benefits:

               (i)  payment of premiums for a medical insurance plan covering
                    the Employee, including hospitalization, major medical,
                    dental and prescriptions, and payment of the premiums for
                    his dependents for inclusion in such medical insurance plan,
                    in such amounts which the Company will pay on behalf of its
                    other management officials, if at all;

              (ii)  disability and life insurance, if any, upon the same terms
                    and conditions which the Company will grant to other
                    management officials, if at all;

             (iii)  the same or similar leave or absence from work on account
                    of personal illness as is the policy of the Company to grant
                    to other management officials;

              (iv)  such number of days of vacation per each calendar year as
                    the Company grants to other management officials, or such
                    greater number of days of vacation as may be determined in
                    the discretion of the Chief Executive Officer. It is the
                    intention of the parties that the Employee take all vacation
                    allotted to him within the calendar year for which the
                    vacation is awarded, consistent with his duties and the
                    demands on his time made from the ongoing operation of the
                    Company's business. Should the Employee not take all of the
                    allotted days of vacation in a given calendar year which he
                    is entitled to take, he will lose that vacation time and
                    will not be entitled either to carry over the unused
                    vacation to succeeding years or to receive payment in
                    respect of such unused vacation; and

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      b. REIMBURSEMENT FOR REASONABLE BUSINESS EXPENSES. The Company shall
         reimburse the Employee for reasonable ordinary and necessary expenses
         incurred by him in connection with the performance of his duties
         pursuant to this Agreement.

      c. REIMBURSEMENT FOR RELOCATION EXPENSES. The Company shall pay the costs
         of the Employee's relocation to Maryland. The Company expects the
         Employee to make reasonable efforts to obtain the lowest possible cost
         relocation services. The Company's payment of such expenses is
         conditioned upon its approval of the relocation arrangements. The
         Company will pay directly the relocation expenses that are not
         considered compensation, as provided in the relevant tax law. For other
         costs, the reimbursement of which will be considered compensation, the
         Company will reimburse the Employee the amounts necessary to cover the
         expenses as well as the income tax due on such payments. If the
         Employee terminates his employment with the Company prior to August 16,
         2000, he agrees to reimburse the Company for the full amount of all
         relocation expense payments the Company has made, including both direct
         payments to service providers and reimbursement payments to the
         Employee. The Employee authorizes the Company to withhold the
         appropriate amount of reimbursement from his final salary payments. If
         that withholding is insufficient to make full reimbursement, the
         Employee agrees to repay within 60 days of ceasing employment with the
         Company, any amount still due to the Company. The Employee further
         agrees to pay all reasonable costs, including reasonable legal fees,
         incurred by the Company as a result of any failure to repay the
         relocation cost payments.

6. TERMINATION OF EMPLOYMENT.

      a. TERMINATION UPON DEATH OR DISABILITY. The Employee's employment and
         this Agreement shall terminate immediately upon the Employee's death or
         upon the certification by a duly licensed physician that the Employee
         is mentally or physically incapable of performing his duties hereunder.
         He, or his estate or heirs, as the case may be, shall be entitled to
         receive his rights vested as of the date of such termination, prorated
         to that date, and, in the case of termination on account of disability,
         he, or his

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         estate or heirs, as the case may be, shall be entitled to receive
         disability benefits as provided under Paragraph 5a(ii), if any.

      b. TERMINATION FOR CAUSE. At any time during the Employment Term or any
         Extended Employment Term hereunder, the Company shall be entitled to
         terminate the Employee's employment for Cause. Such Termination for
         Cause shall be effective immediately following the delivery by the
         Company to the Employee of a written notice thereof specifying the
         Cause. For this purpose, "Cause" shall mean: (i) fraud or embezzlement
         by the Employee in the course of employment; (ii) conviction of a
         felony or of any crime involving moral turpitude; or (iii) willful
         misconduct or gross negligence in the performance of his duties
         hereunder. In the event of such termination, the Company shall pay the
         Employee his Salary through the date of such termination plus one
         week's severance for each month of employment not to exceed 24 weeks,
         and the Employee on account of such termination shall automatically be
         divested of any Incentive Compensation accruing or owed as of the date
         of such termination.

      c. TERMINATION WITHOUT CAUSE. Effective at any time from the date hereof
         during the Employment Term, or at any time during any Extended
         Employment Term, the Company may terminate the Employee's employment
         without Cause. In the event of Termination without Cause, the Employee
         shall be entitled to receive his Salary through the date of
         termination, plus one week's severance for each month, or partial
         month, of employment, not to exceed 24 weeks, and with a minimum of 12
         weeks, and the Employee shall be entitled to any incentive compensation
         earned and accrued as of the date of such termination, pro rated
         through the effective date of such termination. During the period of
         severance, Company shall continue to provide all benefits to the
         Employee that the Employee had been entitled to prior to Termination
         (defined in section 5 of this agreement), and continue to pay for such
         benefits at the same rate as before. Specifically, this is to include
         medical and other such benefits as is typically provided to senior
         management. In addition to the severance compensation, Employee shall
         be entitled to receive compensation at his standard pay rate for any
         unused but accrued vacation days through the date of termination.

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      7. DISCOVERIES. The Employee will promptly disclose to the Company each
         improvement, discovery, development, idea, and invention, whether
         patentable or not, directly or indirectly relating to the business or
         products of the Company, made or conceived, in whole or in part, by the
         Employee while employed by the Company (whether or not during Company
         working hours) if such improvement, discovery, development, idea, or
         invention directly or indirectly then results from or was suggested by
         such employment, in whole or in part. Each such improvement, discovery,
         development, idea, and invention shall be the sole and exclusive
         property of, and is hereby assigned to, the Company.

      8. COMPETITION. For the period of one year following the last day of his
         employment, or for the entire period during which Employee receives
         salary or severance compensation under this Agreement, whichever period
         is longer, the Employee will not, without prior written consent of the
         Company, solicit or engage directly or indirectly in any business or
         activity, whether as an employee, officer, director, shareholder,
         partner, member, independent contractor, consultant, advisor, owner, or
         in any other capacity, including, but not limited to, any capacity
         calling for the making of any investment or rendition of personal
         services or acts of management, operation, or control, that is
         competitive with the Company Business within the geographic area in
         which any such Company Business is now being conducted by the Company.
         The parties agree that the Company Business is currently being
         conducted in the United States and Canada. For purposes of this
         Agreement, the term "Company Business" shall mean the business of
         providing integrated customer management services, including, but not
         limited to, outsourced telephone and Internet marketing and customer
         service, enhanced by computerized database management and analysis.

      9. CONFIDENTIALITY. The Employee agrees not to divulge, furnish or make
         accessible to any person or entity, and to keep strictly and absolutely
         confidential during the initial Employment Term, each Extended
         Employment Term, if any, and forever thereafter, any confidential or
         secret aspect of the business of the Company or any related company,
         including, but not limited to, the finances, trade secrets, customers,
         customer lists, suppliers, supplier lists, sales or distribution agents
         and representatives, sales or

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<PAGE>

         distribution agent and representative lists, methods, arts or
         processes, and the business plans and marketing strategies of the
         Company. All records, files, drawings, documents, models, equipment,
         computer software and the like relating to the business of the Company
         which the Employee shall prepare or use or come into contact with shall
         remain the sole property of the Company.

     10. INJUNCTIVE RELIEF. The Employee acknowledges that his compliance with
         his agreements in Paragraphs 8 and 9 is necessary to protect the
         goodwill and other proprietary interests of the Company. The Employee
         acknowledges that a breach of his agreements in Paragraphs 8 or 9 will
         result in irreparable and continuing damage to the Company and the
         business of the Company for which there will be no adequate remedy at
         law, and agrees that, in the event of any breach of the aforesaid
         agreements, the Company and its successors and assigns shall be
         entitled to injunctive relief and to such other and further relief as
         may be proper.

     11. ENTIRE AGREEMENT. This Agreement contains the entire agreement of the
         parties with respect to the Employee's employment by the Company and
         supersedes any prior agreements between them, whether oral or written.

     12. AMENDMENTS. Any amendment to this Agreement shall be made in writing
         and signed by both parties hereto.

     13. ENFORCEABILITY. If any provision of this Agreement shall be found by a
         court with proper jurisdiction to be invalid or unenforceable, in whole
         or in part, then such provision shall be deemed to be modified,
         narrowed, or restricted only to the limited extent and in the manner
         necessary to render the same valid and enforceable, as the case may
         require, and this Agreement shall be construed and enforced to the
         maximum extent permitted by law as if such provision had been
         originally incorporated herein as so modified, narrowed, or restricted.

     14. SUCCESSORS. This Agreement shall inure to the benefit of and shall be
         assignable to the

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         successors of the business of the Company. This Agreement is personal
         to the Employee and may not be assigned by him.

     15. WAIVERS. A waiver by one party of any breach of or failure to comply
         with any provision of this Agreement by the other party shall not be
         construed as a waiver of any other provision, or a waiver of a breach
         of any other provision, of this Agreement.

     16. NOTICES. Unless otherwise notified in writing to the contrary, any
         notice required or permitted by the terms hereof shall be effectively
         delivered for all purposes if delivered personally, upon delivery, or
         if mailed, upon deposit in the United States mail, registered or
         certified, postage prepaid, and if directed to the Company at its
         principal business office and in the case of the Employee, to his
         address appearing on the records of the Company, or to such other
         address as he may designate in writing to the Company.

     17. GOVERNING LAW. This Agreement shall be governed by and construed in
         accordance with the laws of the State of Maryland.

IN WITNESS WHEREOF, this Agreement has been executed by the parties hereto to be
effective on the date first above written.

Sky Alland Research, Inc.
d/b/a Sky Alland

By:    /s/ Richard T. Hebert                            /s/ Raymond J. Zukowski

         -------------------------                     -------------------------
         Richard T. Hebert                             Raymond J. Zukowski
         Chief Executive Officer                        Employee

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