Document:

Document

Exhibit 10.13

USER TESTING, INC., A CALIFORNIA CORPORATION
WESTERN ALLIANCE BANK, AN ARIZONA CORPORATION
LOAN AND SECURITY AGREEMENT

This LOAN AND SECURITY AGREEMENT (this “Agreement”) is entered into as of January 12, 2018 by and between WESTER ALLIANCE BANK, an Arizona corporation (“Bank”) and USER TESTING, INC., a California corporation (“Borrower”).
RECITALS
Borrower wishes to obtain credit from time to time from Bank, and Bank desires to extend credit to Borrower.  This Agreement sets forth the terms on which Bank will advance credit to Borrower, and Borrower will repay the amounts owing to Bank.
AGREEMENT
The parties agree as follows:
1.    DEFINITIONS AND CONSTRUCTION.
1.1    Definitions.  As used in this Agreement, the following terms shall have the following definitions:
“6 Month Cash Burn” means Borrower’s earnings before depreciation and amortization, excluding any noncash expenses related to stock compensation, for the prior six (6) months (expressed as an absolute number), plus the principal amount of Term Loans repaid during the prior six (6) months, all determined in accordance with GAAP.
“Accounts” means all presently existing and hereafter arising accounts, contract rights, payment intangibles, and all other forms of obligations owing to Borrower arising out of the sale or lease of goods (including, without Limitation, the licensing of software and other technology) or the rendering of services by Borrower, whether or not earned by performance, and any and all credit insurance, guaranties, and other security therefor, as well as all merchandise returned to or reclaimed by Borrower and Borrower’s Books relating to any of the foregoing.
“Advance” or “Advances” means a cash advance or cash advances under the Revolving Facility.  
“Affiliate” means, with respect to any Person, any Person that owns or controls directly or indirectly such Person, any Person that controls or is controlled by or is under common control with such Person, and each of such Person’s senior executive officers, directors, and partners.
“Amortization Date” means January 10, 2019.
“Anti-Terrorism Laws” are any laws relating to terrorism or money laundering, including Executive Order No. 13224 (effective September 24, 2001), the USA PATRIOT Act, the laws comprising or implementing the Bank Secrecy Act, and the laws administered by OFAC.
“Bank Expenses” means all: reasonable costs or expenses (including reasonable attorneys’ fees and expenses) incurred in connection with the preparation, negotiation, administration, and enforcement of the Loan Documents; reasonable Collateral audit fees; and Bank’s reasonable attorneys’ fees and expenses incurred in amending, enforcing or defending the Loan Documents (including fees and expenses of appeal), incurred before, during and after an Insolvency Proceeding, whether or not suit is brought.
2

“Blocked Person” is any Person: (a) listed in the annex to, or is otherwise subject to the provisions of, Executive Order No. 13224, (b) a Person owned or controlled by, or acting for or on behalf of, any Person that is listed in the annex to, or is otherwise subject to the provisions of, Executive Order No.  13224, (c) a Person with which Bank is prohibited from dealing or otherwise engaging in any transaction by any Anti-Terrorism Law, (d) a Person that commits, threatens or conspires to commit or supports “terrorism” as defined in Executive Order No. 13224, or (e) a Person that is named a “specially designated national” or “blocked person” on the most current list published by OFAC or other similar list.
“Borrower’s Books” means all of Borrower’s books and records including: ledgers; records concerning Borrower’s assets or liabilities, the Collateral, business operations or financial condition; and all computer programs, or tape files, and the equipment, containing such information.
“Borrowing Base” means an amount equal to trailing three (3) months of Recurring Revenue from Eligible Recurring Revenue Contracts multiplied by the MRR Retention Rate (which such MRR Retention Rate shall not exceed ninety percent (90%), tested on a monthly basis, as determined by Bank with reference to the most recent Borrowing Base Certificate delivered by Borrower.
“Business Day” means any day that is not a Saturday, Sunday, or other day on which banks in the State of California are authorized or required to close.
“Change in Control” shall mean a transaction in which any “person” or “group” (within the meaning of Section 13(d) and 14(d)(2) of the Securities Exchange Act of 1934) becomes the “beneficial owner” (as defined in Rule 13d-3 under the Securities Exchange Act of 1934), directly or indirectly, of a sufficient number of shares of all classes of stock then outstanding of Borrower ordinarily entitled to vote in the election of directors, empowering such “person” or “group” to elect a majority of the Board of Directors of Borrower, who did not have such power before such transaction.
“Closing Date” means the date of this Agreement.
“CNB” means City National Bank.
“Code” means the California Uniform Commercial Code.
“Collateral” means the property described on Exhibit A attached hereto.
“Contingent Obligation” means, as applied to any Person, any direct or indirect liability, contingent or otherwise, of that Person with respect to (i) any indebtedness, lease, dividend, letter of credit or other obligation of another; (ii) any obligations with respect to undrawn letters of credit, corporate credit cards, or merchant services issued or provided for the account of that Person; and (iii) all obligations arising under any agreement or arrangement designed to protect such Person against fluctuation in interest rates, currency exchange rates or commodity prices; provided, however, that the term “Contingent Obligation” shall not include endorsements for collection or deposit in the ordinary course of business.  The amount of any Contingent Obligation shall be deemed to be an amount equal to the stated or determined amount of the primary obligation in respect of which such Contingent Obligation is made or, if not stated or determinable, the maximum reasonably anticipated liability in respect thereof as determined by Bank in good faith; provided, however, that such amount shall not in any event exceed the maximum amount of the obligations under the guarantee or other support arrangement.
“Contracts” means subscription license contracts, maintenance contracts and support contracts of Borrower.
3

“Copyrights” means any and all copyright rights, copyright applications, copyright registrations and like protections in each work or authorship and derivative work thereof.
“Credit Cards Limit” means Five Hundred Thousand Dollars ($500,000).
“Credit Extension” means each Advance, use of the Credit Card Services, the Letters of Credit Sublimit, Term Loan or any other extension of credit by Bank for the benefit of Borrower hereunder.
“Daily Balance” means the amount of the Obligations owed at the end of a given day.
“Eligible Recurring Revenue Contracts” are Contracts yielding Recurring Revenue in accordance with GAAP, provided that Bank may change the standards of eligibility by giving Borrower thirty (30) days prior written notice based on the results of a Collateral audit or based on events, conditions, contingencies, or risks which, as reasonably determined by Bank, may adversely affect the Collateral.  Unless otherwise agreed to by Bank, Eligible Recurring Revenue Contracts shall not include the following (which listing may be amended or changed in Bank’s sole but reasonable discretion with notice to Borrower):
(a)    Contracts from any customer if twenty five percent (25%) of more of the average monthly Contract from such customer has aged more than ninety (90) days from the invoice date;
(b)    Contracts which the customer thereunder has elected to cancel, cancelled, or failed to renew within a reasonable timeframe;
(c)    Contracts from any customer subject to any insolvency proceeding or which has become insolvent; or
(d)    Contracts the collection of which Bank reasonably determines to be doubtful.
“Equipment” means all present and future machinery, equipment, tenant improvements, furniture, fixtures, vehicles, tools, parts and attachments in which Borrower has any interest.
“ERISA” means the Employee Retirement Income Security Act of 1974, as amended, and the regulations thereunder.
“Event of Default” has the meaning assigned in Article 8.
“FRB” means First Republic Bank.
“GAAP” means generally accepted accounting principles as in effect from time to time.
“Indebtedness” means (a) all indebtedness for borrowed money or the deferred purchase price of property or services, including without limitation reimbursement and other obligations with respect to surety bonds and letters of credit, (b) all obligations evidenced by notes, bonds, debentures or similar instruments, (c) all capital lease obligations and (d) all Contingent Obligations.
“Insolvency Proceeding” means any proceeding commenced by or against any person or entity under any provision of the United States Bankruptcy Code, as amended, or under any other bankruptcy or insolvency Jaw, including assignments for the benefit of creditors, formal or informal moratoria, 
4

compositions, extension generally with its creditors, or proceedings seeking reorganization, arrangement, or other relief.
“Intellectual Property” means all of Borrower’s right, title, and interest in and to the following: Copyrights, Trademarks and Patents; all trade secrets, all design rights, claims for damages by way of past.  present and future infringement of any of the rights included above, all licenses or other rights to use any of the Copyrights, Patents or Trademarks, and all license fees and royalties arising from such use to the extent permitted by such license or rights; all amendments, renewals and extensions of any of the Copyrights, Trademarks or Patents; and all proceeds and products of the foregoing, including without limitation all payments under insurance or any indemnity or warranty payable in respect of any of the foregoing.
“Interest Only End Date” means January 12, 2019.
“Inventory” means all inventory in which Borrower has or acquires any interest, including work in process and finished products intended for sale or lease or to be furnished under a contract of service, of every kind and description now or at any time hereafter owned by or in the custody or possession, actual or constructive, of Borrower, including such inventory as is temporarily out of its custody or possession or in transit and including any returns upon any accounts or other proceeds, including insurance proceeds, resulting from the sale or disposition of any of the foregoing and any documents of title representing any of the above, and Borrower’s Books relating to any of the foregoing.
“Investment” means any beneficial ownership of (including stock, partnership interest or other securities) any Person, or any loan, advance or capital contribution to any Person.
“IRC” means the Internal Revenue Code of 1986, as amended, and the regulations thereunder.  “Letter of Credit” or “Letters of Credit” is defined in Section 2.1(c) hereof.
“Letters of Credit Sublimit” means a sublimit for standby letters of credit under the Revolving Line not to exceed One Million Dollars ($1,000,000).
“Lien” means any mortgage, lien, deed of trust, charge, pledge, security interest or other encumbrance.
“Liquidity” means, as of any date of measurement, the sum of (i) the ending unrestricted cash balances at Bank (of which at least Three Million Dollars ($3,000,000) shall be at Bank at all times), plus (ii) the available but undrawn principal amounts under the Borrowing Base and the Term Loans.
“Loan Documents” means, collectively, this Agreement, any note or notes executed by Borrower, and any other agreement entered into in connection with this Agreement, all as amended or extended from time to time.
“Material Adverse Effect” means a material adverse effect on (i) the business operations, condition (financial or otherwise) or prospects of Borrower and its Subsidiaries taken as a whole or (ii) the ability of Borrower to repay the Obligations or otherwise perform its obligations under the Loan Documents or (iii) the value or priority of Bank’s security interests in the Collateral.
“MRR Retention Rate” means as of the date of determination, the ratio, expressed as a percentage, of (i) the average monthly Recurring Revenue for the three (3) months ending on such date for all Eligible Recurring Revenue Contracts, to (ii) the average monthly Recurring Revenue for the twelve (12) months ending on such date for all Contracts.
5

“Negotiable Collateral” means all letters of credit of which Borrower is a beneficiary, notes, drafts, instruments, securities, documents of title, and chattel paper, and Borrower’s Books relating to any of the foregoing.
“Obligations” means all debt, principal, interest, Bank Expenses and other amounts owed to Bank by Borrower pursuant to this Agreement or any other agreement, whether absolute or contingent, due or to become due, now existing or hereafter arising, including any interest that accrues after the commencement of an Insolvency Proceeding and including any debt, liability, or obligation owing from Borrower to others that Bank may have obtained by assignment or otherwise.
“OFAC” is the U.S. Department of Treasury Office of Foreign Assets Control.
“OFAC Lists” are, collectively, the Specially Designated Nationals and Blocked Persons List maintained by OFAC pursuant to Executive Order No. 13224, 66 Fed. Reg. 49079 (Sept. 25, 2001) and/or any other list of terrorists or other restricted Persons maintained pursuant to any of the rules and regulations of OFAC or pursuant to any other applicable Executive Orders.
“Patents” means all patents, patent applications and like protections including without limitation improvements, divisions, continuations, renewals, reissues, extensions and continuations-in-part of the same.
“Perfection Certificate” has the meaning assigned in Section 3.1.
“Periodic Payments” means all installments or similar recurring payments that Borrower may now or hereafter become obligated to pay to Bank pursuant to the terms and provisions of any instrument, or agreement now or hereafter in existence between Borrower and Bank.
“Permitted Indebtedness” means:
(a)    Indebtedness of Borrower in favor of Bank arising under this Agreement or any other Loan Document;
(b)    Indebtedness existing on the Closing Date and disclosed in the Perfection Certificate, and any refinancings, refundings, renewals or extensions thereof so long as the principal amount thereof is not increased or the terms thereof are not modified to impose more burdensome terms upon Borrower or its Subsidiary, as the case may be;
(c)    Indebtedness secured by a lien described in clause (c) of the defined term “Permitted Liens,” provided (i) such Indebtedness does not exceed the lesser of the cost or fair market value of the equipment financed with such Indebtedness and (ii) such Indebtedness does not exceed Two Hundred Thousand Dollars ($200,000) in the aggregate at any given time;
(d)    Subordinated Debt; and
(e)    any other indebtedness incurred in the normal course of Borrower’s business, not exceeding Two Hundred Fifty Thousand Dollars ($250,000) in the aggregate in any fiscal year.
6

“Permitted Investment” means:
(a)    Investments existing on the Closing Date disclosed in the Perfection Certificate, and any refinancings, refundings, renewals or extensions thereof so long as the principal amount thereof is not increased or the terms thereof are not modified to impose more burdensome terms upon Borrower or its Subsidiary, as the case may be; and
(b)    (i) marketable direct obligations issued or unconditionally guaranteed by the United States of America or any agency or any State thereof maturing within one (l) year from the date of acquisition thereof, (ii) commercial paper maturing no more than one (1) year from the date of creation thereof and currently having rating of at least A-2 or P-2 from either Standard & Poor’s Corporation or Moody’s Investors Service, (iii) certificates of deposit maturing no more than one (1) year from the date of investment therein issued by Bank and (iv) Bank’s money market accounts.
“Permitted Liens” means the following:
(a)    Any Liens existing on the Closing Date and disclosed in the Perfection Certificate or arising under this Agreement or the other Loan Documents;
(b)    Liens for taxes, fees, assessments or other governmental charges or levies, either not delinquent or being contested in good faith by appropriate proceedings, provided the same have no priority over any of Bank’s security interests;
(c)    Liens (i) upon or in any equipment which was not financed by Bank acquired or held by Borrower or any of its Subsidiaries to secure the purchase price of such equipment or indebtedness incurred solely for the purpose of financing the acquisition of such equipment, or (ii) existing on such equipment at the time of its acquisition, provided that the Lien is confined solely to the property so acquired and improvements thereon, and the proceeds of such equipment;
(d)    Liens incurred in connection with the extension, renewal or refinancing of the indebtedness secured by Liens of the type described in clauses (a) through (c) above, provided that any extension, renewal or replacement Lien shall be limited to the property encumbered by the existing Lien and the principal amount of the indebtedness being extended, renewed or refinanced does not increase.
“Person” means any individual, sole proprietorship, partnership, limited liability company, joint venture, trust, unincorporated organization, association, corporation, institution, public benefit corporation, firm, joint stock company, estate, entity or governmental agency.
“Prime Rate” means the greater of four and one quarter percent (4.25%) or the Prime Rate published in the Money Rates section of the Western Edition of The Wall Street Journal, or such other rate of interest publicly announced from time to time by Bank as its Prime Rate.  Bank may price loans to its customers at, above or below the Prime Rate.  Any change in the Prime Rate shall take effect at the opening of business on the day specified in the public announcement of a change in Prime Rate.
“Recurring Revenue” means revenue from Contracts, recognized by the Borrower in accordance with GAAP.
“Responsible Officer” means each of the Chief Executive Officer, the Chief Operating Officer, the Chief Financial Officer, the Vice President of Finance and the Controller of Borrower.
7

“Revenue Event” means Bank’s receipt of evidence, in form and substance satisfactory to Bank, of Borrower’s achievement of revenues, measured on a trailing nine (9) month basis for the measuring period ending September 30, 2018, of at least Thirty Three Million Dollars ($33,000,000).
“Revolving Facility” means the facility under which Borrower may request Bank to issue Advances, as specified in Section 2.1(a) hereof
“Revolving Line” means a credit extension of up to Fifteen Million Dollars ($15,000,000).
“Revolving Maturity Date” means January 12, 2020.
“Subordinated Debt” means any debt incurred by Borrower that is subordinated to the debt owing by Borrower to Bank on terms acceptable to Bank (and identified as being such by Borrower and Bank).
“Subsidiary” means any corporation, company or partnership in which (i) any general partnership interest or (ii) more than fifty percent (50%) of the stock or other units of ownership which by the terms thereof has the ordinary voting power to elect the Board of Directors, managers or trustees of the entity, at the time as of which any determination is being made, is owned by Borrower, either directly or through an Affiliate.
“Term A Loan(s)” is defined in Section 2.1(d)(i) hereof.
“Term A Loan Amount” means Five Million Dollars ($5,000,000).
“Term B Loan” is defined in Section 2.1(d)(ii) hereof.
“Term B Loan Amount” means Five Million Dollars ($5,000,000).
“Term Loan(s)” is defined in Section 2.1(d)(ii) hereof.
“Term Loan Maturity Date” is January 12, 2022.
“Term Loan Payment” is defined in Section 2.1(d)(iii).
“Trademarks” means any trademark and servicemark rights, whether registered or not, applications to register and registrations of the same and like protections, and the entire goodwill of the business of Borrower connected with and symbolized by such trademarks.
1.2    Accounting Terms.  All accounting terms not specifically defined herein shall be construed in accordance with GAAP and all calculations made hereunder shall be made in accordance with GAAP.  When used herein, the terms “financial statements” shall include the notes and schedules thereto.
2.    LOAN AND TERMS OF PAYMENT.
2.1    Credit Extensions.
Borrower promises to pay to the order of Bank, in lawful money of the United States of America, the aggregate unpaid principal amount of all Credit Extensions made by Bank to Borrower hereunder.  
8

Borrower shall also pay interest on the unpaid principal amount of such Credit Extensions at rates in accordance with the terms hereof.
(a)    Revolving Advances.
(i)    Subject to and upon the terms and conditions of this Agreement, so long as the MRR Retention Rate is at least ninety percent (90%) and Bank shall have received, in form and substance satisfactory to Bank, an audit of the Collateral, the results of which shall be satisfactory to Bank, Borrower may request Advances in an aggregate outstanding amount not to exceed the lesser of (i) the Revolving Line or (ii) the Borrowing Base, minus, in each case, the Letters of Credit Sublimit.  Subject to the terms and conditions of this Agreement, amounts borrowed pursuant to this Section 2.1(a) may be repaid and reborrowed at any time prior to the Revolving Maturity Date, at which time all Advances under this Section 2.1(a) shall be immediately due and payable.  Borrower may prepay any Advances without penalty or premium.
(ii)    Whenever Borrower desires an Advance, Borrower will notify Bank no later than 3:00 p.m.  Pacific time, on the Business Day that the Advance is to be made.  Each such notification shall be made (i) by telephone or in-person followed by written confirmation from Borrower within 24 hours, (ii) by electronic mail or facsimile transmission, or (iii) by delivering to Bank a Revolving Advance Request Form in substantially the form of Exhibit B hereto.  Bank is authorized to make Advances under this Agreement, based upon instructions received from a Responsible Officer or a designee of a Responsible Officer, or without instructions if in Bank’s discretion such Advances are necessary to meet Obligations which have become due and remain unpaid.  Bank shall be entitled to rely on any notice given by a person who Bank reasonably believes to be a Responsible Officer or a designee thereof, and Borrower shall indemnify and hold Bank harmless for any damages or loss suffered by Bank as a result of such reliance.  Bank will credit the amount of Advances made under this Section 2.1(a) to Borrower’s deposit account.
(b)    Credit Cards.  Subject to the terms and conditions of this Agreement, Borrower may request business credit cards (the “Credit Card Services”) by delivering to Bank such applications on Bank’s standard forms as requested by Bank; provided, however, that (i) the total amount of the Credit Card Services shall not exceed the Credit Cards Limit and (ii) the aggregate amount of the outstanding Advances plus the aggregate amounts outstanding for Credit Card Services shall not exceed the Borrowing Base.  If at any time the Revolving Facility is terminated or otherwise ceases to exist, Borrower shall immediately secure to Bank’s satisfaction its obligations with respect to any Credit Card Services, and, effective as of such date, the balance in any deposit accounts held by Bank and the certificates of deposit issued by Bank in Borrower’s name (and any interest paid thereon or proceeds thereof, including any amounts payable upon the maturity or liquidation of such certificates), shall automatically secure such obligations to the extent of the then outstanding Credit Card Services.  Borrower authorizes Bank to hold such balances in pledge and to decline to honor any drafts thereon or any requests by Borrower or any other Person to pay or otherwise transfer any part of such balances for so long as the Credit Card Services continue.
(c)    Letters of Credit.  Subject to the terms and conditions of this Agreement, at any time prior to the Revolving Maturity Date, Bank agrees to issue letters of credit for the account of Borrower (each, a “Letter of Credit” and collectively, the “Letters of Credit”), provided, however, the aggregate outstanding face amount of all Letters of Credit shall not exceed the Letters of Credit Sublimit, and for purposes of determining availability under the Revolving Line, the aggregate outstanding face amount of all Letters of Credit (whether drawn or undrawn) shall decrease, on a dollar-for-dollar basis, the amount available for other Advances.  All Letters of Credit shall be, in form and 
9

substance, acceptable to Bank in its sole discretion and shall be subject to the terms and conditions of Bank’s form of standard application and letter of credit agreement (the “Application”), which Borrower hereby agrees to execute, including Bank’s standard fee.  On any drawn but unreimbursed Letter of Credit, the unreimbursed amount shall be deemed an Advance under Section 2.1(a).  The obligation of Borrower to reimburse Bank for drawings made under Letters of Credit shall be absolute, unconditional and irrevocable, and shall be performed strictly in accordance with the terms of this Agreement, the Application, and such Letters of Credit, under all circumstances whatsoever.  Borrower shall indemnify, defend, protect, and hold Bank harmless from any loss, cost, expense or liability, including, without limitation, reasonable attorneys’ fees, arising out of or in connection with any Letters of Credit, except for expenses caused by Bank’s gross negligence or willful misconduct.
If at any time the Revolving Facility is terminated or otherwise ceases to exist, Borrower shall immediately secure in cash all obligations under the Letters of Credit Sublimit on terms reasonably acceptable to Bank.
(d)    Term Loans.
(i)    Term A Loans.  Subject to the terms and conditions of this Agreement, Bank shall make one (I) or more term loans available to Borrower from the Closing Date through the Interest Only End Date in an aggregate principal amount not to exceed the Term A Loan Amount (each a ‘‘Term A Loan” and collectively, the “Term A Loans”).  Each Term A Loan shall be in a principal amount of at least One Million Dollars ($1,000,000).
(ii)    Term B Loans.  Subject to the terms and conditions of this Agreement, upon the Revenue Event and prior to the Interest Only End Date, Bank shall make an additional term loan available to Borrower in a principal amount equal to the Term B Loan Amount (the “Term B Loan” and together with the Term A Loans, each a “Term Loan” and collectively, the “Term Loans”).
(iii)    Repayment.  Borrower shall pay interest only payments in arrears from the tenth (10th) day of the month beginning January 10, 2018 through the Interest Only End Date.  Beginning on the Amortization Date, Borrower shall repay the Term Loan in thirty six (36) equal installments of principal, plus monthly payments of accrued interest (each a “Term Loan Payment”), in each case payable on the tenth (10th) day of each month.  Borrower’s final Term Loan Payment, due on the Term Loan Maturity Date, shall include all outstanding principal and accrued and unpaid interest under the Term Loan.  Once repaid, the Term Loan may not be reborrowed.
(iv)    Procedures for Borrowing.  Whenever Borrower desires a Term Loan, Borrower will notify Bank no later than 3:00 p.m.  Pacific time, three (3) Business Days prior to the date the Term Loan is to be made.  Each such notification shall be made (i) by telephone or in-person followed by written confirmation from Borrower within twenty four (24) hours, (ii) by electronic mail or facsimile transmission, or (iii) by delivering to Bank a Term Loan Request Form in substantially the form of Exhibit B hereto.  Bank shall be entitled to rely on any notice given by a person who Bank reasonably believes to be a Responsible Officer or a designee thereof, and Borrower shall indemnify and hold Bank harmless for any damages or loss suffered by Bank as a result of such reliance.  Bank will credit the amount of Term Loans made under this Section 2.l(d) to Borrower’s deposit account.
2.2    Overadvances.  (i) If the aggregate amount of the outstanding Advances plus the aggregate amounts outstanding under the Letters of Credit Sublimit exceeds the lesser of the Revolving Line or the Borrowing Base at any time or (ii) if the aggregate amount of the outstanding Advances plus 
10

the aggregate amounts outstanding for Credit Card Services exceeds the Borrowing Base at any time, Borrower shall immediately pay to Bank, in cash, the amount of such excess.
2.3    Interest Rates, Payments, and Calculations.
(a)    Interest Rates.
(i)    Advances.  Except as set forth in Section 2.3(b), the Advances shall bear interest, on the outstanding Daily Balance thereof, at a floating rate equal to one quarter percent (0.25%) above the Prime Rate.
(ii)    Term Loan.  Except as set forth in Section 2.3(b), the Term Loan shall bear interest, on the outstanding Daily Balance thereof, at a floating rate equal to one quarter percent (0.25%) above the Prime Rate.
(b)    Late Fee; Default Rate.  If any payment is not made within ten (10) days after the date such payment is due, Borrower shall pay Bank a late fee equal to the lesser of (i) five percent (5.00%) of the amount of such unpaid amount or (ii) the maximum amount permitted to be charged under applicable law, not in any case to be less than Twenty Five Dollars ($25).  All Obligations shall bear interest, from and after the occurrence and during the continuance of an Event of Default, at a rate equal to five (5) percentage points above the interest rate applicable immediately prior to the occurrence of the Event of Default (the “Default Rate”).
(c)    Payments.  Interest hereunder shall be due and payable on the tenth calendar day of each month during the term hereof.  Bank shalt, at its option, charge such interest, all Bank Expenses, and all Periodic Payments against any of Borrower’s deposit accounts or against the Revolving Line, in which case those amounts shall thereafter accrue interest at the rate then applicable hereunder.  Any interest not paid when due shall be compounded by becoming a part of the Obligations, and such interest shall thereafter accrue interest at the rate then applicable hereunder.  All payments shall be free and clear of any taxes, withholdings, duties, impositions or other charges, to the end that Bank will receive the entire amount of any Obligations payable hereunder, regardless of source of payment.
(d)    Computation.  In the event the Prime Rate is changed from time to time hereafter, the applicable rate of interest hereunder shall be increased or decreased, effective as of the day the Prime Rate is changed, by an amount equal to such change in the Prime Rate.  All interest chargeable under the Loan Documents shall be computed on the basis of a three hundred sixty (360) day year for the actual number of days elapsed.
2.4    Crediting Payments.  Prior to the occurrence of an Event of Default, Bank shall credit a wire transfer of funds, check or other item of payment to such deposit account or Obligation as Borrower specifies.  After the occurrence of an Event of Default, the receipt by Bank of any wire transfer of funds, check, or other item of payment shall be immediately applied to conditionally reduce Obligations, but shall not be considered a payment on account unless such payment is of immediately available federal funds or unless and until such check or other item of payment is honored when presented for payment.  Notwithstanding anything to the contrary contained herein, any wire transfer or payment received by Bank after 12:00 noon Pacific time shall be deemed to have been received by Bank as of the opening of business on the immediately following Business Day.  Whenever any payment to Bank under the Loan Documents would otherwise be due (except by reason of acceleration) on a date that is not a Business Day, such payment shall instead be due on the next Business Day, and additional fees or interest, as the case may be, shall accrue and be payable for the period of such extension.
11

2.5    Fees.  Borrower shall pay to Bank the following:
(a)    Revolving Facility Fee.  On the Closing Date and on the first anniversary thereof, a revolving facility fee equal to Twenty Five Thousand Dollars ($25,000), which shall be nonrefundable; and
(b)    Bank Expenses.  On the Closing Date, all Bank Expenses incurred through the Closing Date not to exceed Fifteen Thousand Dollars ($15,000) without Borrower’s approval, and after the Closing Date, all Bank Expenses as and when they are incurred by Bank.
2.6    Term.  This Agreement shall become effective on the Closing Date and, subject to Section 13.7, shall continue in full force and effect for so long as any Obligations remain outstanding or Bank has any obligation to make Credit Extensions under this Agreement.  Notwithstanding the foregoing, Bank shall have the right to terminate its obligation to make Credit Extensions under this Agreement immediately and without notice upon the occurrence and during the continuance of an Event of Default.  Notwithstanding termination, Bank’s Lien on the Collateral shall remain in effect for so long as any Obligations are outstanding.
2.7    Extension of Maturity.  Notwithstanding anything contained herein to the contrary, Bank shall have the right, in its sole and absolute discretion, to extend the Revolving Maturity Date to the tenth day of the month next following the actual Revolving Maturity Date as stated in this Agreement.
3.    CONDITIONS OF LOANS.
3.1    Conditions Precedent to Initial Credit Extension.  The obligation of Bank to make the initial Credit Extension is subject to the condition precedent that Bank shall have received, in form and substance satisfactory to Bank, the following:
(a)    this Agreement;
(b)    a certificate of the Secretary of Borrower with respect to incumbency and resolutions authorizing the execution and delivery of this Agreement;
(c)    UCC National Form Financing Statement;
(d)    evidence of insurance;
(e)    payment of the fees and Bank Expenses then due specified in Section 2.5 hereof;
(f)    current financial statements of Borrower;
(g)    completed perfection certificate of Borrower (the “Perfection Certificate”);
(h)    a legal opinion of counsel to Borrower;
(i)    a bailee waiver for each location where Borrower maintains Collateral having a book value in excess of Fifty Thousand Dollars ($50,000);
12

(j)    an account control agreement from CNB;
(k)    duly executed payoff letter from CNB;
(l)    evidence that (i) the Liens securing Indebtedness owed by Borrower to CNB will be terminated and (ii) the documents and/or filings evidencing the perfection of such Liens, including without limitation any financing statements and/or control agreements, have or will, concurrently with the initial Credit Extension, be terminated; and
(m)    such other documents, and completion of such other matters, as Bank may reasonably deem necessary or appropriate.
3.2    Conditions Precedent to all Credit Extensions.  The obligation of Bank to make each Credit Extension, including the initial Credit Extension, is further subject to the following conditions:
(a)    timely receipt by Bank of the Revolving Advance Request Form or Term Loan Request Form, as applicable, as provided in Section 2.1; and
(b)    the representations and warranties contained in Section 5 shall be true and correct in all material respects on and as of the date of such Revolving Advance Request Form or Term Loan Request Form, as applicable, and on the effective date of each Credit Extension as though made at and as of each such date, and no Event of Default shall have occurred and be continuing, or would exist after giving effect to such Credit Extension.  The making of each Credit Extension shall be deemed to be a representation and warranty by Borrower on the date of such Credit Extension as to the accuracy of the facts referred to in this Section 3.2.
3.3    Post-Closing Conditions.
(a)    By no later than February 28, 2018, Bank shall have received, in form and substance satisfactory to Bank, an audit of the Collateral, the results of which shall be satisfactory to Bank; and
(b)    within thirty (30) days after the Closing Date, Bank shall have received, in form and substance satisfactory to Bank, a landlord’s consent for each of Borrower’s leased locations.
4.    CREATION OR SECURITY INTEREST.
4.1    Grant of Security Interest.  Borrower grants and pledges to Bank a continuing security interest in all presently existing and hereafter acquired or arising Collateral in order to secure prompt repayment of any and all Obligations and in order to secure prompt performance by Borrower of each of its covenants and duties under the Loan Documents.  Except as set forth in the Perfection Certificate, such security interest constitutes a valid, first priority security interest in the presently existing Collateral, and will constitute a valid, first priority security interest in Collateral acquired after the date hereof.
4.2    Delivery of Additional Documentation Required.  Borrower shall from time to time execute and deliver to Bank, at the request of Bank, all Negotiable Collateral, all financing statements and other documents that Bank may reasonably request, in form satisfactory to Bank, to perfect and continue the perfection of Bank’s security interests in the Collateral and in order to fully 
13

consummate all of the transactions contemplated under the Loan Documents.  Borrower from time to time may deposit with Bank specific time deposit accounts to secure specific Obligations.  Borrower authorizes Bank to hold such balances in pledge and to decline to honor any drafts thereon or any request by Borrower or any other Person to pay or otherwise transfer any part of such balances for so long as the Obligations are outstanding.
4.3    Right to Inspect.  Bank (through any of its officers, employees, or agents) shall have the right, upon reasonable prior notice, from time to time during Borrower’s usual business hours but no more than once a year (unless an Event of Default has occurred and is continuing), to inspect Borrower’s Books and to make copies thereof and to check, test, and appraise the Collateral in order to verify Borrower’s financial condition or the amount, condition of, or any other matter relating to, the Collateral.
5.    REPRESENTATIONS AND WARRANTIES.
Borrower represents and warrants as follows:
5.1    Due Organization and Qualification.  Borrower and each Subsidiary is a corporation duly existing under the laws of its state of incorporation and qualified and licensed to do business in any state in which the conduct of its business or its ownership of property requires that it be so qualified.
5.2    Due Authorization; No Conflict.  The execution, delivery, and performance of the Loan Documents are within Borrower’s powers, have been duly authorized, and are not in conflict with nor constitute a breach of any provision contained in Borrower’s Articles of incorporation or Bylaws, nor will they constitute an event of default under any material agreement to which Borrower is a party or by which Borrower is bound.  Borrower is not in default under any material agreement to which it is a party or by which it is bound.
5.3    No Prior Encumbrances.  Borrower has good and marketable title to its property, free and clear of Liens, except for Permitted Liens.
5.4    Bona Fide Eligible Recurring Revenue Contracts.  The Eligible Recurring Revenue Contracts are bona fide, existing contracts.  Borrower has not received notice of actual or imminent Insolvency Proceeding of any customer with respect to an Eligible Recurring Revenue Contract that is 
5.5    Merchantable Inventory.  All Inventory is in all material respects of good and marketable quality, free from all material defects, except for Inventory for which adequate reserves have been made.
5.6     Intellectual Property.  Borrower is the sole owner of the Intellectual Property, ach of the Patents is valid and enforceable, and no part of the Intellectual Property has been judged invalid or unenforceable, in whole or in part, and no claim has been made that any part of the Intellectual Property violates the rights of any third party.  Except as set forth in the Perfection Certificate, Borrower’s rights as a licensee of intellectual property do not give rise to more than five percent (5.00%) of its gross revenue in any given month, including without limitation revenue derived from the sale, licensing, rendering or disposition of any product or service.  Except as set forth in the Perfection Certificate, Borrower is not a party to, or bound by, any agreement that restricts the grant by Borrower of a security interest in Borrower’s rights under such agreement.
14

5.7    Name; Location of Chief Executive Office.  Except as disclosed in the Perfection Certificate, Borrower has not done business under any name other than that specified on the signature page hereof.  The chief executive office of Borrower is located at the address indicated in Section 10 hereof.  All Borrower’s Inventory and Equipment is located only at the location set forth in Section 10 hereof.
5.8    Litigation.  Except as set forth in the Perfection Certificate, there are no actions or proceedings pending by or against Borrower or any Subsidiary before any court or administrative agency in which an adverse decision could have a Material Adverse Effect, or a material adverse effect on Borrower’s interest or Bank’s security interest in the Collateral.
5.9    No Material Adverse Change in Financial Statements.  All consolidated and consolidating financial statements related to Borrower and any Subsidiary that Bank has received from Borrower fairly present in all material respects Borrower’s financial condition as of the date thereof and Borrower’s consolidated and consolidating results of operations for the period then ended.  There has not been a material adverse change in the consolidated or the consolidating financial condition of Borrower since the date of the most recent of such financial statements submitted to Bank.
5.10    Solvency, Payment of Debts.  Borrower is solvent and able to pay its debts (including trade debts) as they mature.
5.11    Regulatory Compliance.  Borrower and each Subsidiary have met the minimum funding requirements of ERISA with respect to any employee benefit plans subject to ERISA, and no event has occurred resulting from Borrower’s failure to comply with ERISA that could result in Borrower’s incurring any material liability.  Borrower is not an “investment company” or a company “controlled” by an “investment company” within the meaning of the Investment Company Act of 1940.  Borrower is not engaged principally, or as one of the important activities, in the business of extending credit for the purpose of purchasing or carrying margin stock (within the meaning of Regulations T and U of the Board of Governors of the Federal Reserve System).  Borrower has complied with all the provisions of the Federal Fair Labor Standards Act.  Borrower has not violated any statutes, laws, ordinances or rules applicable to it, violation of which could have a Material Adverse Effect.
None of Borrower, any of its Subsidiaries, or any of Borrower’s or its Subsidiaries’ Affiliates or any of their respective agents acting or benefiting in any capacity in connection with the transactions contemplated by this Agreement is (i) in violation of any Anti-Terrorism Law, (ii) engaging in or conspiring to engage in any transaction that evades or avoids, or has the purpose of evading or avoiding or attempts to violate, any of the prohibitions set forth in any Anti-Terrorism Law, or (iii) is a Blocked Person.  None of Borrower, any of its Subsidiaries, or to the knowledge of Borrower and any of their Affiliates or agents, acting or benefiting in any capacity in connection with the transactions contemplated by this Agreement, (x) conducts any business or engages in making or receiving any contribution of funds, goods or services to or for the benefit of any Blocked Person, or (y) deals in, or otherwise engages in any transaction relating to, any property or interest in property blocked pursuant to Executive Order No. 13224, any similar executive order or other Anti-Terrorism Law.
5.12    Environmental Condition.  Except as disclosed in the Perfection Certificate, none of Borrower’s or any Subsidiary’s properties or assets has ever been used by Borrower or any Subsidiary or, to the best of Borrower’s knowledge, by previous owners or operators, in the disposal of, or to produce, store, handle, treat, release, or transport, any hazardous waste or hazardous substance other than in accordance with applicable law; to the best of Borrower’s knowledge, none of Borrower’s 
15

properties or assets has ever been designated or identified in any manner pursuant to any environmental protection statute as a hazardous waste or hazardous substance djsposal site, or a candidate for closure pursuant to any environmental protection statute; no lien arising under any environmental protection statute has attached to any revenues or to any real or personal property owned by Borrower or any Subsidiary; and neither Borrower nor any Subsidiary has received a summons, citation, notice, or directive from the Environmental Protection Agency or any other federal, state or other governmental agency concerning any action or omission by Borrower or any Subsidiary resulting in the releasing, or otherwise disposing of hazardous waste or hazardous substances into the environment.
5.13    Taxes.  Borrower and each Subsidiary have filed or caused to be filed all tax returns required to be filed, and have paid, or have made adequate provision for the payment of, all taxes reflected therein.
5.14    Subsidiaries.  Borrower does not own any stock, partnership interest or other equity securities of any Person, except for Permitted Investments.
5.15    Government Consents.  Borrower and each Subsidiary have obtained all material consents, approvals and authorizations of, made all declarations or filings with, and given all notices to, all governmental authorities that are necessary for the continued operation of Borrower’s business as currently conducted.
5.16    Accounts.  None of Borrower’s nor any Subsidiary’s property is maintained or invested with a Person other than Bank.
5.17    Full Disclosure.  No representation, warranty or other statement made by Borrower in any certificate or written statement furnished to Bank contains any untrue statement of a material fact or omits to state a material fact necessary in order to make the statements contained in such certificates or statements not misleading.
6.    AFFIRMATIVE COVENANTS.
Borrower shall do all of the following:
6.1    Good Standing.  Borrower shall maintain its and each of its Subsidiaries’ corporate existence and good standing in its jurisdiction of incorporation and maintain qualification in each jurisdiction in which it is required under applicable law.  Borrower shall maintain, and shall cause each of its Subsidiaries to maintain, in force all licenses, approvals and agreements, the loss of which could have a Material Adverse Effect.
6.2    Government Compliance.  Borrower shall meet, and shall cause each Subsidiary to meet, the minimum funding requirements of ERISA with respect to any employee benefit plans subject to ERISA.  Borrower shall comply, and shall cause each Subsidiary to comply, with all statutes, laws, ordinances and government rules and regulations to which it is subject, noncompliance with which could have a Material Adverse Effect.
6.3    Financial Statements, Reports, Certificates.  Borrower shall deliver the following to Bank: (a) as soon as available, but in any event within thirty (30) days after the end of each calendar month, a company prepared consolidated and consolidating balance sheet, income statement, and cash flow statement covering Borrower’s consolidated and consolidating operations during such period, prepared in accordance with GAAP, consistently applied, in a form acceptable to Bank and certified by a 
16

Responsible Officer; (b) as soon as available, but in any event within one hundred eighty (180) days after the end of Borrower’s fiscal year, audited consolidated financial statements of Borrower prepared in accordance with GAAP, consistently applied, together with an unqualified opinion on such financial statements of an independent certified public accounting firm reasonably acceptable to Bank; (c) copies of all statements, reports and notices sent or made available generally by Borrower to its security holders or to any holders of Subordinated Debt and, if applicable, all reports on Forms 10-K and 10-Q filed with the Securities and Exchange Commission; (d) promptly upon receipt of notice thereof, a report of any legal actions pending or threatened against Borrower or any Subsidiary that could result in damages or costs to Borrower or any Subsidiary of One Hundred Thousand Dollars ($100,000) or more; (e) as soon as available, but in any event no later than the earlier to occur of thirty (30) days following the beginning of each fiscal year or the date of approval by Borrower’s board of directors, an annual operating budget and financial projections (including income statements, balance sheets and cash flow statements) for such fiscal year, presented in a monthly format, approved by Borrower’s board of directors, and in a form and substance acceptable to Bank; and (f) such budgets, sales projections, operating plans or other financial information as Bank may reasonably request from time to time.
Within thirty (30) days after the last day of each month, Borrower shall deliver to Bank a Borrowing Base Certificate signed by a Responsible Officer in substantially the form of Exhibit C hereto, together with aged listings of accounts receivable and accounts payable and a deferred revenue schedule, all in form and substance satisfactory to Bank.
Borrower shall deliver to Bank with the monthly financial statements a Compliance Certificate signed by a Responsible Officer in substantially the form of Exhibit D hereto.
Bank shall have a right from time to time hereafter to audit Borrower’s Accounts and appraise Collateral at Borrower’s expense, provided that such audits will be conducted no more often than every twelve (12) months unless an Event of Default has occurred and is continuing.
6.4    Inventory; Returns.  Borrower shall keep all Inventory in good and marketable condition, free from all material defects except for Inventory for which adequate reserves have been made.  Returns and allowances, if any, as between Borrower and its account debtors shall be on the same basis and in accordance with the usual customary practices of Borrower, as they exist at the time of the execution and delivery of this Agreement.  Borrower shall promptly notify Bank of all returns and recoveries and of all disputes and claims, where the return, recovery, dispute or claim involves more than One Hundred Thousand Dollars ($100,000).
6.5    Taxes.  Borrower shall make, and shall cause each Subsidiary to make, due and timely payment or deposit of all material federal, state, and local taxes, assessments, or contributions required of it by law, and will execute and deliver to Bank, on demand, appropriate certificates attesting to the payment or deposit thereof; and Borrower will make, and will cause each Subsidiary to make, timely payment or deposit of all material tax payments and withholding taxes required of it by applicable laws, including, but not limited to, those laws concerning F.I.C.A., F.U.T.A., state disability, and local, state, and federal income taxes, and will, upon request, furnish Bank with proof satisfactory to Bank indicating that Borrower or a Subsidiary has made such payments or deposits; provided that Borrower or a Subsidiary need not make any payment if the amount or validity of such payment is contested in good faith by appropriate proceedings and is reserved against (to the extent required by GAAP) by Borrower.
17

6.6    Insurance.
(a)    Borrower, at its expense, shall keep the Collateral insured against loss or damage by fire, theft, explosion, sprinklers, and all other hazards and risks, and in such amounts, as ordinarily insured against by other owners in similar businesses conducted in the locations where Borrower’s business is conducted on the date hereof.  Borrower shall also maintain insurance relating to Borrower’s business, ownership and use of the Collateral in amounts and of a type that are customary to businesses similar to Borrower’s.
(b)    All such policies of insurance shall be in such form, with such companies, and in such amounts as are reasonably satisfactory to Bank.  All such policies of property insurance shall contain a lender’s loss payable endorsement, in a form satisfactory to Bank, showing Bank as an additional loss payee thereof, and all liability insurance policies shall show the Bank as an additional insured and shall specify that the insurer must give at least twenty (20) days notice to Bank before canceling its policy for any reason.  Upon Bank’s request, Borrower shall deliver to Bank certified copies of such policies of insurance and evidence of the payments of all premiums therefor.  All proceeds payable under any such policy shall, at the option of Bank, be payable to Bank to be applied on account of the Obligations.
6.7    Accounts.  Borrower shall maintain and shall cause each of its Subsidiaries to maintain its depository, operating, and investment accounts with Bank, provided, however, Borrower may (i) maintain an operating account with CNB so long as CNB has entered into an account control agreement with Bank, in form and substance satisfactory to Bank, and (X) fifty percent (50%) of the balance of such account as of the Closing Date (the “Closing Date Balance”) is transferred to Bank within thirty (30) days after the Closing Date, (Y) seventy five percent (75%) of the Closing Date Balance is transferred to Bank within ninety (90) days after the Closing Date, and (Z) from and after the date which is one hundred twenty (120) days after the Closing Date, (a) such account serves solely as cash collateral for Borrower’s bank services maintained at CNB and (b) the aggregate amount in such account does not exceed Five Hundred Thousand Dollars (S500,000) at any time, and (ii) maintain an operating account with FRB so long as (X) the aggregate amount in such account does not exceed Five Hundred Thousand Dollars ($500,000) at any time and (Y) any balance in such account is swept weekly to Borrower’s account at Bank.  Furthermore, Borrower shall and shall cause each of its Subsidiaries to endeavor to utilize Bank’s International Banking Division for any international banking services required by Borrower, including, but not limited to, foreign currency wires, hedges, swaps, foreign exchange contracts, and Letters of Credit.
6.8    Liquidity.  Borrower shall maintain at all times Liquidity equal to the greater of (i) Three Million Dollars ($3,000,000) or (ii) 6 Month Cash Burn.
6.9    Intellectual Property Rights.  Borrower and each of its Subsidiaries shall: (a) use commercially reasonable efforts to protect, defend and maintain the validity and enforceability of its Intellectual Property that is material to Borrower’s business; (b) promptly advise Bank in writing of material infringement by a third party of its Intellectual Property; and (c) not allow any Intellectual Property material to Borrower’s business to be abandoned, forfeited or dedicated to the public without Bank’s prior written consent.
6.10    Landlord Waivers; Bailee Waivers.  In the event that Borrower or any of its Subsidiaries, after the Closing Date, intends to add any new offices or business locations, including warehouses, or otherwise store any portion of the Collateral with, or deliver any portion of the Collateral 
18

to, a bailee, in each case pursuant to Section 7.2, then Borrower or such Subsidiary will first receive the written consent of Bank and, in the event that the Collateral at any new location is valued in excess of Fifty Thousand Dollars ($50,000) in the aggregate, such bailee or landlord, as applicable, must execute and deliver a bailee waiver or landlord waiver, as applicable, in form and substance reasonably satisfactory to Bank prior to the addition of any new offices or business locations, or any such storage with or delivery to any such bailee, as the case may be.
6.11    Creation/Acquisition of Subsidiaries.  In the event Borrower, or any of its Subsidiaries creates or acquires any Subsidiary, Borrower shall provide prior written notice to Bank of the creation or acquisition of such new Subsidiary and take all such action as may be reasonably required by Bank to cause each such Subsidiary to become a co-Borrower hereunder or to guarantee the Obligations of Borrower under the Loan Documents and, in each case, grant a continuing pledge and security interest in and to the assets of such Subsidiary (substantially as described on Exhibit A hereto); and Borrower (or its Subsidiary, as applicable) shall grant and pledge to Bank a perfected security interest in the stock, units or other evidence of ownership of each such newly created Subsidiary.
6.12    Litigation Cooperation.  Commencing on the Closing Date and continuing through the termination of this Agreement., make available to Bank, without expense to Bank, Borrower and each of Borrower’s officers, employees and agents and Borrower’s Books, to the extent that Bank may reasonably deem them necessary to prosecute or defend any third-party suit or proceeding instituted by or against Bank with respect to any Collateral or relating to Borrower.
6.13    Further Assurances.  At any time and from time to time Borrower shall execute and deliver such further instruments and take such further action as may reasonably be requested by Bank to effect the purposes of this Agreement.
7.    NEGATIVE COVENANTS.
Borrower will not do any of the following:
7.1    Dispositions.  Convey, sell, lease, transfer or otherwise dispose of (collectively, a “Transfer”), or permit any of its Subsidiaries to Transfer, all or any part of its business or property, other than: (i) Transfers of inventory in the ordinary course of business; (ii) Transfers of non-exclusive licenses and similar arrangements for the use of the property of Borrower or its Subsidiaries in the ordinary course of business; or (iii) Transfers of worn-out or obsolete Equipment which was not financed by Bank.
7.2    Change in Business; Change in Control or Executive Office.  Engage in any business, or permit any of its Subsidiaries to engage in any business, other than the businesses currently engaged in by Borrower and any business substantially similar or related thereto (or incidental thereto); or cease to conduct business in the manner conducted by Borrower as of the Closing Date; or suffer or permit a Change in Control; or without thirty (30) days prior written notification to Bank, relocate its chief executive office or state of incorporation or change its legal name; or without Bank’s prior written consent, change the date on which its fiscal year ends.  Borrower shall not, without at least thirty (30) days’ prior written notice to Bank add any new offices or business locations, including warehouses (unless such new offices or business locations contain less than Fifty Thousand Dollars ($50,000) in assets or property of Borrower or any of its Subsidiaries).
7.3    Mergers or Acquisitions.  Merge or consolidate, or permit any of its Subsidiaries to merge or consolidate, with or into any other business organization, or acquire, or permit any of its Subsidiaries to acquire, all or substantially all of the capital stock or property of another Person.
19

7.4    Indebtedness.  Create, incur, assume or be or remain liable with respect to any Indebtedness, or permit any Subsidiary so to do, other than Permitted indebtedness.
7.5    Encumbrances.  Create, incur, assume or suffer to exist any Lien with respect to any of its property (including without limitation, its Intellectual Property), or assign or otherwise convey any right to receive income, including the sale of any Accounts, or permit any of its Subsidiaries to do so, except for Permitted Liens, or agree with any Person other than Bank not to grant a security interest in, or otherwise encumber, any of its property (including without limitation, its Intellectual Property), or permit any Subsidiary to do so.
7.6    Distributions.  Pay any dividends or make any other distribution or payment on account of or in redemption, retirement or purchase of any capital stock, or permit any of its Subsidiaries to do so, except that Borrower may repurchase the stock of former employees pursuant to stock repurchase agreements as long as an Event of Default does not exist prior to such repurchase or would not exist after giving effect to such repurchase.
7.7    Investments.  Directly or indirectly acquire or own, or make any Investment in or to any Person, or permit any of its Subsidiaries so to do, other than Permitted Investments; or maintain or invest any of its property with a Person other than Bank or permit any of its Subsidiaries to do so unless such Person has entered into an account control agreement with Bank in form and substance satisfactory to Bank; or suffer or permit any Subsidiary to be a party to, or be bound by, an agreement that restricts such Subsidiary from paying dividends or otherwise distributing property to Borrower.
7.8    Transactions with Affiliates.  Directly or indirectly enter into or permit to exist any material transaction with any Affiliate of Borrower except for transactions that are in the ordinary course of Borrower’s business, upon fair and reasonable terms that are no less favorable to Borrower than would be obtained in an arm’s length transaction with a non-affiliated Person.
7.9    Subordinated Debt.  Make any payment in respect of any Subordinated Debt, or permit any of its Subsidiaries to make any such payment, except in compliance with the terms of such Subordinated Debt, or amend any provision contained in any documentation relating to the Subordinated Debt without Bank’s prior written consent.
7.10    inventory and Equipment.  Store the Inventory or the Equipment with a bailee, warehouseman, or other third party unless the third party has been notified of Bank’s security interest and Bank (a) has received an acknowledgment from the third party that it is holding or will hold the Inventory or Equipment for Bank’s benefit or (b) is in pledge possession of the warehouse receipt, where negotiable, covering such Inventory or Equipment.  Store or maintain any Equipment or Inventory at a location other than the location set forth in Section 10 of this Agreement.
7.11    Compliance.  Become an “investment company” or be controlled by an “investment company,” within the meaning of the Investment Company Act of 1940, or become principally engaged in, or undertake as one of its important activities, the business of extending credit for the purpose of purchasing or carrying margin stock, or use the proceeds of any Credit Extension for such purpose.  Fail to meet the minimum funding requirements of ERlSA, permit a Reportable Event or Prohibited Transaction, as defined in ERISA, to occur, fail to comply with the Federal Fair Labor Standards Act or violate any law or regulation, which violation could have a Material Adverse Effect, or a material adverse effect on the Collateral or the priority of Bank’s Lien on the Collateral, or permit any of its Subsidiaries to do any of the foregoing.
20

7.12    Capital Expenditures.  Make or contract to make, without Bank’s prior written consent, capital expenditures, including leasehold improvements, in any fiscal year in excess of Two Hundred Thousand Dollars ($200,000) or incur liability for rentals of property (including both real and personal property) in an amount which, together with capital expenditures, shall in any fiscal year exceed such sum.
7.13    Compliance with Anti-Terrorism Laws.  Bank hereby notifies Borrower and each of its Subsidiaries that pursuant to the requirements of Anti-Terrorism Laws, and Bank’s policies and practices, Bank is required to obtain, verify and record certain information and documentation that identifies Borrower and each of its Subsidiaries and their principals, which information includes the name and address of Borrower and each of its Subsidiaries and their principals and such other information that will allow Bank to identify such party in accordance with Anti-Terrorism Laws.  Neither Borrower nor any of its Subsidiaries shall, nor shall Borrower or any of its Subsidiaries permit any Affiliate to, directly or indirectly, knowingly enter into any documents, instruments, agreements or contracts with any Person listed on the OFAC Lists.  Borrower and each of its Subsidiaries shall immediately notify Bank if Borrower or such Subsidiary has knowledge that Borrower, or any Subsidiary or Affiliate of Borrower, is listed on the OFAC Lists or (a) is convicted on, (b) pleads nolo contendere to, (c) is indicted on, or (d) is arraigned and held over on charges involving money laundering or predicate crimes to money laundering.  Neither Borrower nor any of its Subsidiaries shall, nor shall Borrower or any of its Subsidiaries, permit any Affiliate to, directly or indirectly, (i) conduct any business or engage in any transaction or dealing with any Blocked Person, including, without limitation, the making or receiving of any contribution of funds, goods or services to or for the benefit of any Blocked Person, (ii) deal in, or otherwise engage in any transaction relating to, any property or interests in property blocked pursuant to Executive Order No. 13224 or any similar executive order or other Anti-Terrorism Law, or (iii) engage in or conspire to engage in any transaction that evades or avoids, or has the purpose of evading or avoiding, or attempts to violate, any of the prohibitions set forth in Executive Order No. 13224 or other Anti-Terrorism Law.
8.    EVENTS OF DEFAULT.
Any one or more of the following events shall constitute an Event of Default by Borrower under this Agreement:
8.1    Payment Default.  If Borrower fails to pay, when due, any of the Obligations;
8.2    Covenant Default.
(a)    If Borrower fails to perform any obligation under Article 6 or violates any of the covenants contained in Article 7 of this Agreement; or
(b)    If Borrower fails or neglects to perform or observe any other material term, provision, condition, covenant contained in this Agreement, in any of the Loan Documents, or in any other present or future agreement between Borrower and Bank and as to any default under such other term, provision, condition or covenant that can be cured, has failed to cure such default within ten days after Borrower receives notice thereof or any officer of Borrower becomes aware thereof; provided, however, that if the default cannot by its nature be cured within the ten day period or cannot after diligent attempts by Borrower be cured within such ten day period, and such default is likely to be cured within a reasonable time, then Borrower shall have an additional reasonable period (which shall not in any case exceed 30 days) to attempt to cure such default, and within such reasonable time period the failure to have cured such default shall not be deemed an Event of Default but no Credit Extensions will be made.
21

8.3    Material Adverse Effect.  If there occurs any circumstance or circumstances that could have a Material Adverse Effect;
8.4    Attachment.  If any portion of Borrower’s assets is attached, seized, subjected to a writ or distress warrant, or is levied upon, or comes into the possession of any trustee, receiver or person acting in a similar capacity and such attachment, seizure, writ or distress warrant or levy has not been removed, discharged or rescinded within ten (10) days, or if Borrower is enjoined, restrained, or in any way prevented by court order from continuing to conduct all or any material part of its business affairs, or if a judgment or other claim becomes a lien or encumbrance upon any material portion of Borrower’s assets, or if a notice of lien, levy, or assessment is filed of record with respect to any of Borrower’s assets by the United States Government, or any department, agency, or instrumentality thereof, or by any state, county, municipal, or governmental agency, and the same is not paid within ten (10) days after Borrower receives notice thereof, provided that none of the foregoing shall constitute an Event of Default where such action or event is stayed or an adequate bond has been posted pending a good faith contest by Borrower (provided that no Credit Extensions will be required to be made during such cure period);
8.5    Insolvency.  If Borrower becomes insolvent, or if an Insolvency Proceeding is commenced by Borrower, or if an Insolvency Proceeding is commenced against Borrower and is not dismissed or stayed within thirty (30) days (provided that no Credit Extensions will be made prior to the dismissal of such Insolvency Proceeding);
8.6    Other Agreements.  If there is a default or other failure to perform in any agreement to which Borrower is a party or by which it is bound resulting in a right by a third party or parties, whether or not exercised, to accelerate the maturity of any Indebtedness in an amount in excess of One Hundred Thousand Dollars ($100,000) or which could have a Material Adverse Effect;
8.7    Judgments.  If a judgment or judgments for the payment of money in an amount, individually or in the aggregate, of at least One Hundred Fifty Thousand Dollars ($150,000) shall be rendered against Borrower and shall remain unsatisfied and unstayed for a period of ten (10) days (provided that no Credit Extensions will be made prior to the satisfaction or stay of such judgment); or
8.8    Misrepresentations.  If any material misrepresentation or material misstatement exists now or hereafter in any warranty or representation set forth herein or in any certificate delivered to Bank by any Responsible Officer pursuant to this Agreement or to induce Bank to enter into this Agreement or any other Loan Document.
8.9    Subordinated Debt.  A default or breach occurs under any agreement between Borrower or any of its Subsidiaries and any creditor of Borrower or any of its Subsidiaries that signed a subordination, intercreditor, or other similar agreement with Bank, or any creditor that has signed such an agreement with Bank breaches any terms of such agreement.
8.10    Governmental Approvals.  Any consent, authorization, approval, order, license, franchise, permit, certificate, accreditation, registration, filing or notice, of, issued by, from or to, or other act by or in respect of, any governmental authority shall have been revoked, rescinded, suspended, modified in an adverse manner, or not renewed in the ordinary course for a full term and such revocation, rescission, suspension, modification or non-renewal has resulted in or could reasonably be expected to result in a Material Adverse Effect.
22

9.    BANK’S RIGHTS AND REMEDIES.
9.1    Rights and Remedies.  Upon the occurrence and during the continuance of an Event of Default, Bank may, at its election, without notice of its election and without demand, do any one or more of the following, all of which are authorized by Borrower:
(a)    Declare all Obligations, whether evidenced by this Agreement, by any of the other Loan Documents, or otherwise, immediately due and payable (provided that upon the occurrence of an Event of Default described in Section 8.5, all Obligations shall become immediately due and payable without any action by Bank);
(b)    Cease advancing money or extending credit to or for the benefit of Borrower under this Agreement or under any other agreement between Borrower and Bank;
(c)    Settle or adjust disputes and claims directly with account debtors for amounts, upon terms and in whatever order that Bank reasonably considers advisable;
(d)    Make such payments and do such acts as Bank considers necessary or reasonable to protect its security interest in the Collateral.  Borrower agrees to assemble the Collateral if Bank so requires, and to make the Collateral available to Bank as Bank may designate.  Borrower authorizes Bank to enter the premises where the Collateral is located, to take and maintain possession of the Collateral, or any part of it, and to pay, purchase, contest, or compromise any encumbrance, charge, or lien which in Bank’s determination appears to be prior or superior to its security interest and to pay all expenses incurred in connection therewith.  With respect to any of Borrower’s owned premises, Borrower hereby grants Bank a license to enter into possession of such premises and to occupy the same, without charge, in order to exercise any of Bank’s rights or remedies provided herein, at law, in equity, or otherwise;
(e)    Set off and apply to the Obligations any and all (i) balances and deposits of Borrower held by Bank, or (ii) indebtedness at any time owing to or for the credit or the account of Borrower held by Bank;
(f)    Ship, reclaim, recover, store, finish, maintain, repair, prepare for sale, advertise for sale, and sell (in the manner provided for herein) the Collateral.  Bank is hereby granted a license or other right, solely pursuant to the provisions of this Section 9.1, to use, without charge, Borrower’s labels, patents, copyrights, rights of use of any name, trade secrets, trade names, trademarks, service marks, and advertising matter, or any property of a similar nature, as it pertains to the Collateral, in completing production of, advertising for sale, and selling any Collateral and, in connection with Bank’s exercise of its rights under this Section 9.1, Borrower’s rights under all licenses and all franchise agreements shall inure to Bank’s benefit;
(g)    Dispose of the Collateral by way of one or more contracts or transactions, for cash or on terms, in such manner and at such places (including Borrower’s premises) as Bank determines is commercially reasonable, and apply any proceeds to the Obligations in whatever manner or order Bank deems appropriate;
(h)    Bank may credit bid and purchase at any public sale; and
(i)    Any deficiency that exists after disposition of the Collateral as provided above will be paid immediately by Borrower.
23

9.2    Power of Attorney.  Effective only upon the occurrence and during the continuance of an Event of Default, Borrower hereby irrevocably appoints Bank (and any of Bank’s designated officers, or employees) as Borrower’s true and lawful attorney to: (a) send requests for verification of Accounts or notify account debtors of Bank’s security interest in the Accounts; (b) endorse Borrower’s name on any checks or other forms of payment or security that may come into Bank’s possession; (c) sign Borrower’s name on any invoice or bill of lading relating to any Account, drafts against account debtors, schedules and assignments of Accounts, verifications of Accounts, and notices to account debtors; (d) dispose of any Collateral; (e) make, settle, and adjust all claims under and decisions with respect to Borrower’s policies of insurance; (f) settle and adjust disputes and claims respecting the accounts directly with account debtors, for amounts and upon terms which Bank determines to be reasonable; and (g) to file, in its sole discretion, one or more financing or continuation statements and amendments thereto, relative to any of the Collateral.  The appointment of Bank as Borrower’s attorney in fact, and each and every one of Bank’s rights and powers, being coupled with an interest, is irrevocable until all of the Obligations have been fully repaid and performed and Bank’s obligation to provide Credit Extensions hereunder is terminated.
9.3    Accounts Collection.  At any time after the occurrence of an Event of Default, Bank may notify any Person owing fonds to Borrower of Bank’s security interest in such funds and verify the amount of such Account.  Borrower shall collect all amounts owing to Borrower for Bank, receive in trust all payments as Bank’s trustee, and immediately deliver such payments to Bank in their original form as received from the account debtor, with proper endorsements for deposit.
9.4    Bank Expenses.  If Borrower fails to pay any amounts or furnish any required proof of payment due to third persons or entities, as required under the terms of this Agreement, then Bank may do any or all of the following after reasonable notice to Borrower: (a) make payment of the same or any part thereof; (b) set up such reserves under a loan facility in Section 2.1 as Bank deems necessary to protect Bank from the exposure created by such failure; or (c) obtain and maintain insurance policies of the type discussed in Section 6.6 of this Agreement, and take any action with respect to such policies as Bank deems prudent.  Any amounts so paid or deposited by Bank shall constitute Bank Expenses, shall be immediately due and payable, and shall bear interest at the then applicable rate hereinabove provided, and shall be secured by the Collateral.  Any payments made by Bank shall not constitute an agreement by Bank to make similar payments in the future or a waiver by Bank of any Event of Default under this Agreement.
9.5    Bank’s Liability for Collateral.  So long as Bank complies with reasonable banking practices, Bank shall not in any way or manner be liable or responsible for: (a) the safekeeping of the Collateral; (b) any loss or damage thereto occurring or arising in any manner or fashion from any cause; (c) any diminution in the value thereof; or (d) any act or default of any carrier, warehouseman, bailee, forwarding agency, or other person whomsoever.  All risk of loss, damage or destruction of the Collateral shall be borne by Borrower.
9.6    Remedies Cumulative.  Bank’s rights and remedies under thjs Agreement, the Loan Documents, and all other agreements shall be cumulative.  Bank shall have all other rights and remedies not inconsistent herewith as provided under the Code, by law, or in equity.  No exercise by Bank of one right or remedy shall be deemed an election, and no waiver by Bank of any Event of Default on Borrower’s part shall be deemed a continuing waiver.  No delay by Bank shall constitute a waiver, election, or acquiescence by it.  No waiver by Bank shall be effective unless made in a written document signed on behalf of Bank and then shall be effective only in the specific instance and for the specific purpose for which it was given.
24

9.7    Demand; Protest.  Borrower waives demand, protest, notice of protest, notice of default or dishonor, notice of payment and nonpayment, notice of any default, nonpayment at maturity, release, compromise, settlement, extension, or renewal of accounts, documents, instruments, chattel paper, and guarantees at any time held by Bank on which Borrower may in any way be liable.
10.    NOTICES.
All notices, consents, requests, approvals, demands, or other communication by any party to this Agreement or any other Loan Document must be in writing and shall be deemed to have been validly served, given, or delivered: (a) upon the earlier of actual receipt and three (3) Business Days after deposit in the U.S.  mail, first class, registered or certified mail return receipt requested, with proper postage prepaid; (b) upon transmission, when sent by electronic mail or facsimile transmission; (c) one (1) Business Day after deposit with a reputable overnight courier with all charges prepaid; or (d) when delivered, if hand-delivered by messenger, all of which shall be addressed to the party to be notified and sent to the address, facsimile number, or email address indicated below. Bank or Borrower may change its mailing or electronic mail address or facsimile number by giving the other party written notice thereof in accordance with the terms of this Section 10.
						
	If to Borrower:	User Testing, Inc.
2672 Bayshore Parkway, Suite #703
Mountain View, CA 94043
Attn: VP of Finance
FAX: (___) ___________________
EMAIL: ______________________

		
	If to Bank:	Bridge Bank, a division of Western Alliance Bank
[***]
[***]
Attn: [***]
EMAIL: [***]

The parties hereto may change the address at which they are to receive notices hereunder, by notice in writing in the foregoing manner given to the other.
11.    CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER.
This Agreement shall be governed by, and construed in accordance with, the internal laws of the State of California, without regard to principles of conflicts of law.  Each of Borrower and Bank hereby submits to the exclusive jurisdiction of the state and Federal courts located in the County of Santa Clara, State of California.  BORROWER AND BANK EACH HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF ANY OF THE LOAN DOCUMENTS OR ANY OF THE TRANSACTIONS CONTEMPLATED THEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS.  EACH PARTY RECOGNIZES AND AGREES THAT THE FOREGOING WAIVER CONSTITUTES A MATERIAL INDUCEMENT FOR IT TO ENTER INTO THIS AGREEMENT.  EACH PARTY REPRESENTS AND 
25

WARRANTS THAT IT HAS REVIEWED THIS WAIVER WITH ITS LEGAL COUNSEL AND THAT IT KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL.
12.    JUDICIAL REFERENCE PROVISION.
12.1    In the event the Jury Trial Waiver set forth above is not enforceable, the parties elect to proceed under this Judicial Reference Provision.
12.2    With the exception of the items specified in Section 12.3, below, any controversy, dispute or claim (each, a “claim”) between the parties arising out of or relating to this Agreement or any other document, instrument or agreement between the undersigned parties (collectively in this Section, the “Loan Documents”), will be resolved by a reference proceeding in California in accordance with the provisions of Sections 638 et seq. of the California Code of Civil Procedure (“CCP”), or their successor sections, which shall constitute the exclusive remedy for the resolution of any Claim, including whether the Claim is subject to the reference proceeding.  Except as otherwise provided in the Loan Documents, venue for the reference proceeding will be in the state or federal court in the county or district where the real property involved in the action, if any, is located or in the state or federal court in the county or district where venue is otherwise appropriate under applicable law (the “Court”).
12.3    The matters that shall not be subject to a reference are the following: (i) nonjudicial foreclosure of any security interests in real or personal property, (ii) exercise of self-help remedies (including, without limitation, set-off), (iii) appointment of a receiver and (iv) temporary, provisional or ancillary remedies (including, without limitation, writs of attachment, writs of possession, temporary restraining orders or preliminary injunctions).  This reference provision does not limit the right of any party to exercise or oppose any of the rights and remedies described in clauses (i) and (ii) or to seek or oppose from a court of competent jurisdiction any of the items described in clauses (iii) and (iv).  The exercise of, or opposition to, any of those items does not waive the right of any party to a reference pursuant to this reference provision as provided herein.
12.4    The referee shall be a retired judge or justice selected by mutual written agreement of the parties.  If the parties do not agree within ten (10) days of a written request to do so by any party, then, upon request of any party, the referee shall be selected by the Presiding Judge of the Court (or his or her representative).  A request for appointment of a referee may be heard on an ex parte or expedited basis, and the parties agree that irreparable harm would result if ex parte relief is not granted.  Pursuant to CCP § 170.6, each party shall have one peremptory challenge to the referee selected by the Presiding Judge of the Court (or his or her representative).
12.5    The parties agree that time is of the essence in conducting the reference proceedings.  Accordingly, the referee shall be requested, subject to change in the time periods specified herein for good cause shown, to (i) set the matter for a status and trial-setting conference within fifteen (15) days after the date of selection of the referee, (ii) if practicable, try all issues of law or fact within one hundred twenty (120) days after the date of the conference and (iii) report a statement of decision within twenty (20) days after the matter has been submitted for decision.
12.6    The referee will have power to expand or limit the amount and duration of discovery.  The referee may set or extend discovery deadlines or cutoffs for good cause, including a party’s failure to provide requested discovery for any reason whatsoever.  Unless otherwise ordered based upon good cause shown, no party shall be entitled to “priority” in conducting discovery, depositions may 
26

be taken by either party upon seven (7) days written notice, and all other discovery shall be responded to within fifteen (15) days after service.  All disputes relating to discovery which cannot be resolved by the parties shall be submitted to the referee whose decision shall be final and binding.
12.7    Except as expressly set forth herein, the referee shall determine the manner in which the reference proceeding is conducted including the time and place of hearings, the order of presentation of evidence, and all other questions that arise with respect to the course of the reference proceeding.  All proceedings and hearings conducted before the referee, except for trial, shall be conducted without a court reporter, except that when any party so requests, a court reporter will be used at any hearing conducted before the referee, and the referee will be provided a courtesy copy of the transcript.  The party making such a request shall have the obligation to arrange for and pay the court reporter.  Subject to the referee’s power to award costs to the prevailing party, the parties will equally share the cost of the referee and the court reporter at trial.
12.8    The referee shall be required to determine all issues in accordance with existing case law and the statutory laws of the State of California.  The rules of evidence applicable to proceedings at law in the State of California will be applicable to the reference proceeding.  The referee shall be empowered to enter equitable as well as legal relief, enter equitable orders that will be binding on the parties and rule on any motion which would be authorized in a court proceeding, including without limitation motions for summary judgment or summary adjudication.  The referee shall issue a decision at the close of the reference proceeding which disposes of all claims of the parties that are the subject of the reference.  Pursuant to CCP § 644, such decision shall be entered by the Court as a judgment or an order in the same manner as if the action had been tried by the Court and any such decision will be final, binding and conclusive.  The parties reserve the right to appeal from the final judgment or order or from any appealable decision or order entered by the referee.  The parties reserve the right to findings of fact, conclusions of laws, a written statement of decision, and the right to move for a new trial or a different judgment, which new trial, if granted, is also to be a reference proceeding under this provision.
12.9    If the enabling legislation which provides for appointment of a referee is repealed (and no successor statute is enacted), any dispute between the parties that would otherwise be determined by reference procedure will be resolved and determined by arbitration.  The arbitration will be conducted by a retired judge or justice, in accordance with the California Arbitration Act §1280 through §1294.2 of the CCP as amended from time to time.  The limitations with respect to discovery set forth above shall apply to any such arbitration proceeding.
12.10    THE PARTIES RECOGNIZE AND AGREE THAT ALL CONTROVERSIES, DISPUTES AND CLAIMS RESOLVED UNDER THIS REFERENCE PROVISION WILL BE DECIDED BY A REFEREE AND NOT BY A JURY.  AFTER CONSULTING (OR HAYING HAD THE OPPORTUNITY TO CONSULT) WITH COUNSEL OF ITS, HIS OR HER OWN CHOICE, EACH PARTY KNOWINGLY AND VOLUNTARILY, AND FOR THE MUTUAL BENEFIT OF ALL PARTIES, AGREES THAT THIS REFERENCE PROVISION WILL APPLY TO ANY CONTROVERSY, DISPUTE OR CLAIM BETWEEN OR AMONG THEM ARISING OUT OF OR IN ANY WAY RELATED TO, THIS AGREEMENT OR THE OTHER LOAN DOCUMENTS.
13.    GENERAL PROVISIONS.
13.1    Successors and Assigns.  This Agreement shall bind and inure to the benefit of the respective successors and permitted assigns of each of the parties; provided, however, that neither this Agreement nor any rights hereunder may be assigned by Borrower without Bank’s prior written consent, 
27

which consent may be granted or withheld in Bank’s sole discretion.  Bank shall have the right without the consent of or notice to Borrower to sell, transfer, negotiate, or grant participation in all or any part of, or any interest in, Bank’s obligations, rights and benefits hereunder.
13.2    Indemnification.  Borrower shall defend, indemnify and hold harmless Bank and its officers, employees, and agents against: (a) all obligations, demands, claims, and liabilities claimed or asserted by any other party in connection with the transactions contemplated by this Agreement; and (b) all losses or Bank Expenses in any way suffered, incurred, or paid by Bank as a result of or in any way arising out of, following, or consequential to transactions between Bank and Borrower whether under this Agreement, or otherwise (including without limitation reasonable attorneys’ fees and expenses), except for losses caused by Bank’s gross negligence or willful misconduct.
13.3    Time of Essence.  Time is of the essence for the performance of all obligations set forth in this Agreement.
13.4    Severability of Provisions.  Each provision of this Agreement shall be severable from every other provision of this Agreement for the purpose of determining the legal enforceability of any specific provision.
13.5    Amendments in Writing, Integration.  Neither this Agreement nor the Loan Documents can be amended or terminated orally.  All prior agreements, understandings, representations, warranties, and negotiations between the parties hereto with respect to the subject matter of this Agreement and the Loan Documents, if any, are merged into this Agreement and the Loan Documents.
13.6    Counterparts.  This Agreement may be executed in any number of counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Agreement.
13.7    Survival.  All covenants, representations and warranties made in this Agreement shall continue in full force and effect so long as any Obligations remain outstanding or Bank has any obligation to make Credit Extensions to Borrower.  The obligations of Borrower to indemnify Bank with respect to the expenses, damages, losses, costs and liabilities described in Section 13.2 shall survive until all applicable statute of limitations periods with respect to actions that may be brought against Bank have run.
13.8    Confidentiality.  In handling any confidential information Bank and all employees and agents of Bank, including but not limited to accountants, shall exercise the same degree of care that it exercises with respect to its own proprietary information of the same types to maintain the confidentiality of any non-public information thereby received or received pursuant to this Agreement except that disclosure of such information may be made (i) to the subsidiaries or affiliates of Bank in connection with their present or prospective business relations with Borrower, (ii) to prospective transferees or purchasers of any interest in the Loans, (iii) as required by law, regulations, rule or order, subpoena, judicial order or similar order, (iv) as may be required in connection with the examination, audit or similar investigation of Bank and (v) as Bank may determine in connection with the enforcement of any remedies hereunder.  Confidential information hereunder shall not include information that either: (a) is in the public domain or in the knowledge or possession of Bank when disclosed to Bank, or becomes part of the public domain after disclosure to Bank through no fault of Bank; or (b) is disclosed to 
28

Bank by a third party, provided Bank does not have actual knowledge that such third party is prohibited from disclosing such information.
13.9    Patriot Act Notice.  Bank notifies Borrower that, pursuant to the requirements of the USA Patriot Act, Title III of Pub. L. 107-56 (signed into law on October 26, 2001) (the “Patriot Act”), it is required to obtain, verify and record information that identifies Borrower, which information includes names and addresses and other infom1ation that will allow Bank to identify the Borrower in accordance with the Patriot Act.
14.    NOTICE OF FINAL AGREEMENT.
BY SIGNING THIS DOCUMENT EACH PARTY REPRESENTS AND AGREES THAT: (A) THIS WRITTEN AGREEMENT REPRESENTS THE FINAL AGREEMENT BETWEEN THE PARTIES, (B) THERE ARE NO UNWRITTEN ORAL AGREEMENTS BETWEEN THE PARTIES, AND (C) THIS WRITTEN AGREEMENT MAY NOT BE CONTRADICTED BY EVIDENCE OF ANY PRIOR, CONTEMPORANEOUS, OR SUBSEQUENT ORAL AGREEMENTS OR UNDERSTANDINGS OF THE PARTIES.
[Balance of Page Intentionally Left Blank]
29

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed as of the date first above written.
						
	USER TESTING, INC.
		
	By:	/s/ Darrell Benatar
	Title:	CEO
		
		
	WESTERN ALLIANCE BANK
		
	By:	/s/ Matthew Spencer
	Title:	VP

 [Signature Page to Loan and Security Agreement]

CORPORATE RESOLUTIONS TO BORROW
			
	

Borrower:  USER TESTING, INC., a California corporation
			
	

I, the undersigned Secretary or Assistant Secretary of USER TESTING, INC., a California corporation (the “Corporation”), HEREBY CERTIFY that the Corporation is organized and existing under and by virtue of the laws of the State of California.
I FURTHER CERTIFY that attached hereto as Attachments I and 2 are true and complete copies of the Articles of Incorporation, as amended, and the Bylaws of the Corporation, each of which is in full force and effect on the date hereof.
I FURTHER CERTIFY that at a meeting of the Directors of the Corporation, duly called and held, at which a quorum was present and voting (or by other duly authorized corporate action in lieu of a meeting), the following resolutions (the “Resolutions”) were adopted.
BE IT RESOLVED, that any one (1) of the following named officers, employees, or agents of this Corporation, whose actual signatures are shown below:
															
	NAMES		POSITION		ACTUAL SIGNATURES
					
	Christopher Hicken		COO / President		/s/ Christopher Hicken
					
	Darrell Benatar		CEO		/s/ Darrell Benatar
					
					
					
					

acting for and on behalf of this Corporation and as its act and deed be, and they hereby are, authorized and empowered:
Borrow Money.  To borrow from time to time from Western Alliance Bank, an Arizona corporation (“Bank”), on such terms as may be agreed upon between the officers, employees, or agents of the Corporation and Bank, such sum or sums of money as in their judgment should be borrowed, without limitation.
Execute Loan Documents.  To execute and deliver to Bank that certain Loan and Security Agreement dated as of January 12, 2018 (the “Loan Agreement”) and any other agreement entered into between Corporation and Bank in connection with the Loan Agreement, including any amendments, all as amended or extended from time to time (collectively, with the Loan Agreement, the “Loan Documents”), and also to execute and deliver to Bank one or more renewals, extensions, modifications, refinancings, consolidations, or substitutions for the Loan Documents, or any portion thereof.
Grant Security.  To grant a security interest to Bank in the Collateral described in the Loan Documents, which security interest shall secure all of the Corporation’s Obligations, as described in the Loan Documents.

Negotiate Items.  To draw, endorse, and discount with Bank all drafts, trade acceptances, promissory notes, or other evidences of indebtedness payable to or belonging to the Corporation or in which the Corporation may have an interest, and either to receive cash for the same or to cause such proceeds to be credited to the account of the Corporation with Bank, or to cause such other disposition of the proceeds derived therefrom as they may deem advisable.
Letters of Credit.  To execute letter of credit applications and other related documents pertaining to Bank’s issuance of letters of credit.
Corporate Credit Cards.  To execute corporate credit card applications and agreements and other related documents pertaining to Bank’s provision of corporate credit cards.
Further Acts.  In the case of lines of credit, to designate additional or alternate individuals as being authorized to request advances thereunder, and in all cases, to do and perform such other acts and things, to pay any and all fees and costs, and to execute and deliver such other documents and agreements as they may in their discretion deem reasonably necessary or proper in order to carry into effect the provisions of these Resolutions.
BE IT FURTHER RESOLVED, that any and all acts authorized pursuant to these resolutions and performed prior to the passage of these resolutions are hereby ratified and approved, that these Resolutions shall remain in full force and effect and Bank may rely on these Resolutions until written notice of their revocation shall have been delivered to and received by Bank.  Any such notice shall not affect any of the Corporation’s agreements or commitments in effect at the time notice is given.
I FURTHER CERTIFY that the officers, employees, and agents named above are duly elected, appointed, or employed by or for the Corporation, as the case may be, and occupy the positions set forth opposite their respective names; that the foregoing Resolutions now stand of record on the books of the Corporation; and that the Resolutions are in full force and effect and have not been modified or revoked in any manner whatsoever.
IN WITNESS WHEREOF, I have hereunto set my hand on January 12, 2018 and attest that the signatures set opposite the names listed above are their genuine signatures.
						
	CERTIFIED AND ATTESTED BY:
		
		
	X 	/s/ Darrell Benatar

2

INSURANCE AUTHORIZATION LETTER
In accordance with the insurance coverage requirements of the Loan and Security Agreement dated as of January 12, 2018 (the “Agreement”) between Western Alliance Bank an Arizona corporation (“Bank”), and User Testing, Inc., a California corporation (“Borrower”), coverage is to be provided ass t forth below:
COVERAGE:    All risk including liability and property damage.
INSURED:    USER TESTING, INC.
LOCATION(s) OF COLLATERAL:
1.         2672 Bayshore Parkway Mountain View, CA 94043
2.         650 5th Street, San Francisco, CA 94017
3.         690 5th Street, San Francisco, CA 94107
4.         3340 Peachtree Road, N.E., Tower Place 100, Atlanta, GA 30326
Insuring Agent:   Pennbrook Insurance Services
Address:             [***]
                           [***]
Phone Number:   [***]
Fax Number:       [***]
ADDITIONAL INSURED AND LOSS PAYEE:
Bank, as its interests may appear below.
BANK:
Western Alliance Bank, an Arizona corporation
[***]
[***]
The above coverage is to be provided prior to funding the Agreement.  Borrower hereby agrees to pay for the coverage above and by signing below acknowledges its obligation to do so.
						
	USER TESTING,
		
	Signature:	/s/ Darrell Benatar
		
	Name:	Darrell Benatar 
		
	Title:	CEO  
		
	Date:	January 12, 2018

FIRST LOAN AND SECURITY MODIFICATION AGREEMENT
This FIRST LOAN AND SECURITY MODIFICATION AGREEMENT (“Modification”) is entered into as of June 13, 2019, by and between USER TESTING, INC., a California corporation (“Borrower”) and WESTERN ALLIANCE BANK, an Arizona corporation (“Bank”).
1.    DESCRIPTION OF EXISTING INDEBTEDNESS. Among other indebtedness which may be owing by Borrower to Bank, Borrower is indebted to Bank pursuant to, among other documents, a Loan and Security Agreement, dated January 12, 2018, by and between Borrower and Bank, as may be amended from time to time (“Loan Agreement”). Capitalized terms used without definition herein shall have the meanings assigned to them in the Loan Agreement.
Hereinafter, all indebtedness owing by Borrower to Bank shall be referred to as the “Indebtedness” and the Loan Agreement and any and all other documents executed by Borrower in favor of Bank shall be referred to as the “Existing Documents.”
2.    CONSENT. Borrower has created a Subsidiary, User Testing Limited, company number 627120 formed under the laws of the United Kingdom (“User Testing UK”). Borrower has requested that Bank consent to the creation of User Testing UK.   Subject to the conditions contained herein, and performance by Borrower of all of the terms of the Existing Documents and this Modification, Bank hereby consents to the creation of User Testing UK provided that no Event of Default has occurred prior to the occurrence of or following the creation of User Testing UK. Bank does not waive Borrower’s obligations or covenants in the Existing Documents, and Bank’s consents only extend to creation of User Testing UK as specifically described herein.
3.    DESCRIPTION OF CHANGE IN TERMS.
(a)    The following defined terms and their respective definitions are added to or amended and restated in Section 1.1 of the Loan Agreement as follows:
“Interest Only End Date” means January 12, 2020.
“Letters of Credit Sublimit” means a sublimit for standby letters of credit under the Revolving Line not to exceed Five Million Dollars ($5,000,000).
“Prime Rate” means the greater of (i) five and one half percent (5.50%) and (ii) the Prime Rate published in the Money Rates section of the Western Edition of The Wall Street Journal, or such other rate of interest publicly announced from time to time by Bank as its Prime Rate. Bank may price loans to its customers at, above or below the Prime Rate.    Any change in the Prime Rate shall take effect at the opening of business on the day specified in the public announcement of a change in Prime Rate.
“Revolving Maturity Date” means January 12, 2021.
“Shares” means one hundred percent (100%) of the issued and outstanding capital stock, membership units or other securities owned or held of record by Borrower in any Subsidiary of Borrower.
“Term Loan Maturity Date” is January 12, 2023.

“User Testing UK” means User Testing Limited, company number 627120 formed under the laws of the United Kingdom.
(b)     Clause (c) of the definition of “Permitted Indebtedness” in Section 1.1 of the Loan Agreement is amended and restated as follows:
(c)    Indebtedness secured by a lien described in clause (c) of the defined term “Permitted Liens,” provided (i) such Indebtedness does not exceed the lesser of the cost or fair market value of the equipment financed with such Indebtedness and (ii) such Indebtedness does not exceed Five Hundred Thousand Dollars ($500,000) in the aggregate at any given time;
(c)    A new clause (f) is added to the definition of “Permitted Indebtedness” in Section 1.1 of the Loan Agreement as follows:
(f)     Indebtedness of User Testing UK in an aggregate amount not to exceed Three Hundred Thousand Dollars ($300,000) at any time for cash secured credit cards maintained outside Bank.
(d)    A new clause (c) is added to the definition of “Permitted Investment” in Section 1.1 of the Loan Agreement as follows:
(c)    Investments by Borrower in User Testing UK in an aggregate amount not to exceed Two Million Five Hundred Thousand Dollars ($2,500,000) per fiscal year of Borrower.
(e)    A new clause (e) is added to the definition of “Permitted Liens” in Section 1.1 of the Loan Agreement as follows:
(e)    Liens incurred to secure the indebtedness described in clause (f) of the definition of “Permitted Indebtedness” so long as such Liens attach only to the cash collateral account at the financial institution providing such credit cards.
(f)    Section 2.5(a) of the Loan Agreement is amended and restated as follows:
(a)    Revolving Facility Fee. On the Closing Date and on each anniversary thereof, a revolving facility fee equal to Twenty Five Thousand Dollars ($25,000), which shall be nonrefundable; and
(g)    A new Section 4.4 is added to the Loan Agreement as follows:
4.4     Pledge of Collateral. Borrower hereby pledges, assigns and grants to Bank a security interest in all the Shares, together with all proceeds and substitutions thereof, all cash, stock and other moneys and property paid thereon, all rights to subscribe for securities declared or granted in connection therewith, and all other cash and noncash proceeds of the foregoing, as security for the performance of the Obligations. Immediately upon certification, the certificate or certificates for the Shares will be delivered to Bank, accompanied by an instrument of assignment duly governing the Shares. Borrower shall cause the books of each entity whose Shares are part of the Collateral and any transfer agent to reflect the pledge of the Shares. Upon the occurrence of an Event of Default hereunder, Bank may effect the transfer of any securities included in the Collateral (including but not limited to the Shares) into the name of Bank and cause new certificates representing such securities to be issued in the name of Bank or its transferee. Unless 
5

an Event of Default shall have occurred and be continuing, Borrower shall be entitled to exercise any voting rights with respect to the Shares and to give consents, waivers and ratifications in respect thereof, provided that no vote shall be cast or consent, waiver or ratification given or action taken which would be inconsistent with any of the terms of this Agreement or which would constitute or create any violation of any of such terms. All such rights to vote and give consents, waivers and ratifications shall terminate upon the occurrence and continuance of an Event of Default.
(h)    A new Section 5.18 is added to the Loan Agreement as follows:
5.18    Shares.  Borrower has full power and authority to create a first lien on the Shares and no disability or contractual obligations exists that would prohibit Borrower from pledging the Shares pursuant to this Agreement. To Borrower’s knowledge, there are no subscriptions, warrants, rights of first refusal or other restrictions on transfer relative to, or options exercisable with respect to the Shares. The Shares have been and will remain duly authorized and validly issued, and are fully paid and non-assessable. To Borrower’s knowledge, the Shares are not the subject of any present or threatened suit, action, arbitration, administrative or other proceeding, and Borrower knows of no reasonable grounds for the institution of any such proceedings.
(i)    Section 6.7 of the Loan Agreement is amended and restated as follows:
6.7    Accounts. Borrower shall maintain and shall cause each of its Subsidiaries to maintain its depository, operating, and investment accounts with Bank, provided, however,(i) Borrower may maintain an operating account with CNB so long as CNB has entered into an account control agreement with Bank, in form and substance satisfactory to Bank, and (X) fifty percent (50%) of the balance of such account as of the Closing Date (the “Closing Date Balance”) is transferred to Bank within thirty (30) days after the Closing Date, (Y) seventy five percent (75%) of the Closing Date Balance is transferred to Bank within ninety (90) days after the Closing Date, and (Z) from and after the date which is one hundred twenty (120) days after the Closing Date, (a) such account serves solely as cash collateral for Borrower’s bank services maintained at CNB and (b) the aggregate amount in such account does not exceed Five Hundred Thousand Dollars ($500,000) at any time, (ii) Borrower may maintain an operating account with FRB so long as (X) the aggregate amount in such account does not exceed Five Hundred Thousand Dollars ($500,000) at any time and (Y) any balance in such account is swept weekly to Borrower’s account at Bank, and (iii) User Testing UK may maintain an account at a financial institution other than Bank provided that the aggregate amount in such account does not exceed One Million Dollars ($1,000,000) at any time. Furthermore, Borrower shall and shall cause each of its Subsidiaries to endeavor to utilize Bank’s International Banking Division for any international banking services required by Borrower, including, but not limited to, foreign currency wires, hedges, swaps, foreign exchange contracts, and Letters of Credit.
(j)    Section 7.3 of the Loan Agreement is amended and restated as follows:
7.3    Mergers or Acquisitions. Merge or consolidate, or permit any of its Subsidiaries to merge or consolidate, with or into any other business organization, or acquire, or permit any of its Subsidiaries to acquire, all or substantially all of the capital stock or property of another Person, except in a transaction where (a) the ending unrestricted cash balances at Bank after giving effect to such transaction is in the aggregate at least Fifteen Million Dollars ($15,000,000), (b) the total consideration including cash and the value of any non-cash consideration, for all such 
6

transactions does not in the aggregate exceed One Million Five Hundred Thousand Dollars ($1,500,000) during the term of this Agreement, (c) no Event of Default has occurred and is continuing or would exist after giving effect to such transaction, and (d) Borrower is the surviving legal entity.
(k)    Section 7.6 of the Loan Agreement is amended and restated as follows:
7.6    Distributions. Pay any dividends or make any other distribution or payment on account of or in redemption, retirement or purchase of any capital stock, or permit any of its Subsidiaries to do so, except that Borrower may repurchase (i) the stock of former employees pursuant to stock repurchase agreements, and (ii) during calendar year 2019, stock of others in an aggregate amount not to exceed Two Million Five Hundred Thousand Dollars ($2,500,000), in each case as long as an Event of Default does not exist prior to such repurchase or would not exist after giving effect to such repurchase.
4.    CONSISTENT CHANGES. The Existing Documents are each hereby amended wherever necessary to reflect the changes described above.
5.    PAYMENT OF EXPENSES. Bank shall pay Bank all Bank Expenses incurred through the date of this Agreement.
6.    NO DEFENSES OF BORROWER/GENERAL RELEASE. Borrower agrees that, as of this date, it has no defenses against the obligations to pay any amounts under the Indebtedness. Each of Borrower and its affiliates (each, a “Releasing Party”) acknowledges that Bank would not enter into this Modification without Releasing Party’s assurance that it has no claims against Bank or any of Bank’s officers, directors, employees or agents. Except for the obligations arising hereafter under this Modification, each Releasing Party releases Bank, and each of Bank’s officers, directors and employees from any known or unknown claims that Releasing Party now has against Bank of any nature, including any claims that Releasing Party, its successors, counsel, and advisors may in the future discover they would have now had if they had known facts not now known to them, whether founded in contract, in tort or pursuant to any other theory of liability, including but not limited to any claims arising out of or related to the Loan Agreement or the transactions contemplated thereby. Releasing Party waives the provisions of California Civil Code section 1542, which states:
A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.
The provisions, waivers and releases set forth in this section are binding upon each Releasing Party and its shareholders, agents, employees, assigns and successors in interest. The provisions, waivers and releases of this section shall inure to the benefit of Bank and its agents, employees, officers, directors, assigns and successors in interest. The provisions of this section shall survive payment in full of the Obligations, full performance of all the terms of this Modification and the Loan Agreement, and/or Bank’s actions to exercise any remedy available under the Agreement or otherwise.
7.    CONTINUING VALIDITY. Borrower understands and agrees that in modifying the existing Indebtedness, Bank is relying upon Borrower’s representations, warranties, and agreements, as set forth in the Existing Documents. Except as expressly modified pursuant to this Modification, the terms of the 
7

Existing Documents remain unchanged and in full force and effect. Bank’s agreement to modifications to the existing Indebtedness pursuant to this Modification in no way shall obligate Bank to make any future modifications to the Indebtedness. Nothing in this Modification shall constitute a satisfaction of the Indebtedness. It is the intention of Bank and Borrower to retain as liable parties all makers and endorsers of Existing Documents, unless the party is expressly released by Bank in writing. No maker, endorser, or guarantor will be released by virtue of this Modification. The terms of this paragraph apply not only to this Modification, but also to any subsequent modification agreements.
8.    CONDITIONS. The effectiveness of this Modification is conditioned upon Bank’s receipt, in form and substance satisfactory to Bank, of the following:
(a)    this Modification, duly executed by Borrower;
(b)    the certificate(s) for the Shares, together with Assignment(s) separate from Certificates, duly executed by the pledgor in blank;
(c)    payment of all Bank Expenses incurred through the date of this Modification; and
(d)    such other documents, and completion of such other matters, as Bank may reasonably deem necessary or appropriate.
9.    NOTICE OF FINAL AGREEMENT. BY SIGNING THIS DOCUMENT EACH PARTY REPRESENTS AND AGREES THAT: (A) THIS WRITTEN AGREEMENT REPRESENTS THE FINAL AGREEMENT BETWEEN THE PARTIES, (B) THERE ARE NO UNWRITTEN ORAL AGREEMENTS BETWEEN THE PARTIES, AND (C) THIS WRITTEN AGREEMENT MAY NOT BE CONTRADICTED BY EVIDENCE OF ANY PRIOR, CONTEMPORANEOUS, OR SUBSEQUENT ORAL AGREEMENTS OR UNDERSTANDINGS OF THE PARTIES.
10.    COUNTERSIGNATURE. This Modification shall become effective only when executed by Bank and Borrower.
8

															
	BORROWER:
		BANK:
			
	USER TESTING, INC.
		WESTERN ALLIANCE BANK,

	a California corporation
		an Arizona corporation
				
					
	By: 
	/s/ Tien Anh Nguyen
		By: 
	/s/ Shirish Sharma

					
	Name:	Tien Anh Nguyen		Name:	Shirish Sharma
					
	Title:	CFO		Title:	AVP

SECOND LOAN AND SECURITY MODIFICATION AGREEMENT
This SECOND LOAN AND SECURITY MODIFICATION AGREEMENT (“Modification”) is entered into as of March 18, 2020, by and among USER TESTING, INC., a California corporation (“Parent”), TRUTHLAB TECHNOLOGIES INC., a Delaware corporation (“TruthLab,” and together with Parent, individually and collectively, jointly and severally, “Borrower”) and WESTERN ALLIANCE BANK, an Arizona co1poration (“Bank”).
1.    DESCRIPTION OF EXISTING INDEBTEDNESS. Among other indebtedness which may be owing by Borrower to Bank, Borrower is indebted to Bank pursuant to, among other documents, a Loan and Security Agreement, dated January 12, 2018, by and between Borrower and Bank, as may be amended from time to time, including but without limitation by that certain First Loan and Security Modification Agreement dated as of June 13, 2019 (“Loan Agreement”). Capitalized terms used without definition herein shall have the meanings assigned to them in the Loan Agreement.
Hereinafter, all indebtedness owing by Borrower to Bank shall be referred to as the “Indebtedness” and the Loan Agreement and any and all other documents executed by Borrower in favor of Bank shall be referred to as the “Existing Documents.”
2.    JOINDER. By execution and delive1y of this Modification, TruthLab shall, and hereby does, become a Borrower (as defined in the Loan Agreement) under the Loan Agreement and the applicable Loan Documents as if an original signatory thereto effective as of the date hereof. Each reference to “ Borrower” in the Loan Agreement and the applicable Loan Documents shall mean and refer to each of Parent and TruthLab, individually and collectively, jointly and severally. Without limiting the generality of the foregoing, TruthLab grants Bank a security interest in the Collateral to secure performance and payment of all Obligations under the Loan Agreement.
3.    CONSENT. Borrower intends to enter into that certain Agreement for the Sale and Purchase of Shares in TestON AS by and among Borrower and certain Sellers (as defined therein) party thereto, in substantially the form attached hereto as Annex I, in accordance with which Borrower will acquire from the Sellers all of the shares in TestON AS, a Norwegian private limited liability company (the “Share Purchase”). Borrower has requested that Bank consent to the Share Purchase. Subject to the conditions contained herein, and performance by Borrower of all of the terms of the Existing Documents and this Modification, Bank hereby consents to the Share Purchase provided that no Event of Default has occurred prior to the occurrence of or following the effectiveness of the Share Purchase. Bank does not waive Borrower's obligations or covenants in the Existing Documents, and Bank's consent only extends to the Share Purchase as specifically described herein.
4.    DESCRIPTION OF CHANGE IN TERMS 
(a)    The following term and its respective definition is added to Section 1.1 of the Loan Agreement as follows:

“TestON” means TestON AS, a Norwegian private limited liability company.
(b)    Clause (c) of the definition of “Permitted Investment” in Section 1.1 of the Loan Agreement is amended and restated as follows:
(c)    Investments by Borrower in (i) User Testing UK in an aggregate amount not to exceed Seven Million Dollars ($7,000,000) per fiscal year of Borrower, and (ii) TestON in an aggregate amount not to exceed Two Million Dollars ($2,000,000) per fiscal year of Borrower.
(c)    Section 6.7 of the Loan Agreement is amended and restated as follows:
6.7 Accounts. Borrower shall maintain and shall cause each of its Subsidiaries to maintain its depository, operating, and investment accounts with Bank, provided, however, (i) Borrower may maintain an operating account with CNB so long as (a) CNB has entered into an account control agreement with Bank, in form and substance satisfactory to Bank, (b) such account serves solely as cash collateral for Borrower’s bank services maintained at CNB, and (c) the aggregate amount in such account does not exceed Five Hundred Thousand Dollars ($500,000) at any time, (ii) Borrower may maintain an operating account with FRB so long as (a) the aggregate amount in such account does not exceed Five Hundred Thousand Dollars ($500,000) at any time and (b) any balance in such account is swept weekly to Borrower’s account at Bank, (iii) User Testing UK may maintain an account at a financial institution other than Bank provided that the aggregate amount in such account does not exceed One Million Dollars ($1,000,000) at any time, and (iv) Test ON may maintain (a) an escrow account at a financial institution other than Bank provided that the aggregate amount in such account does not exceed Four Million Dollars ($4,000,000) at any time and the proceeds of such account are used to facilitate earn out payments, and (b) another account at a financial institution other than Bank provided that the aggregate amount in such account does not exceed Five Hundred Thousand Dollars ($500,000) at any time.  Furthermore, Borrower shall and shall cause each of its Subsidiaries to endeavor to utilize Bank’s International Banking Division for any international banking services required by Borrower, including, but not limited to, foreign currency wires, hedges, swaps, foreign exchange contracts, and Letters of Credit.
(d)    A new Section 15 is added to the Loan Agreement as follows:
15.    CO-BORROWERS.
15.1    Co-Borrowers. Each Borrower is jointly and severally liable for the Obligations and Bank may proceed against one Borrower to enforce the Obligations without waiving its right to proceed against the other Borrower. This Agreement and the Loan Documents are a primary and original obligation of each Borrower and shall remain in effect notwithstanding future changes in conditions, including any change of law or any invalidity or irregularity in the creation or acquisition of any Obligations or in the execution or delivery of any agreement between Bank and any Borrower. Each Borrower 
2

shall be liable for existing and future Obligations as fully as if all of the Credit Extensions were advanced to such Borrower. Bank may rely on any certificate or representation made by any Borrower as made on behalf of, and binding on, each Borrower, including without limitation Advance Request Forms and Compliance Certificates. Each Borrower appoints each other Borrower as its agent with all necessary power and authority to give and receive notices, certificates or demands for and on behalf of each Borrower, to act as disbursing agent for receipt of any Advances on behalf of each Borrower and to apply to Bank on behalf of each Borrower for Advances, any waivers and any consents. This authorization cannot be revoked, and Bank need not inquire as to one Borrower’s authority to act for or on behalf of another Borrower.
15.2    Subrogation and Similar Rights. Notwithstanding any other provision of this Agreement or any other Loan Document, each Borrower irrevocably waives, until all Obligations (other than inchoate indemnity obligations) are paid in full and Bank has no further obligation to make Credit Extensions to each Borrower, all rights that it may have at law or in equity (including, without limitation, any law subrogating a Borrower to the rights of Bank under the Loan Documents) to seek contribution, indemnification, or any other form of reimbursement from any other Borrower, or any other Person now or hereafter primarily or secondarily liable for any of the Obligations, for any payment made by a Borrower with respect to the Obligations in connection with the Loan Documents or otherwise and all rights that it might have to benefit from, or to participate in, any security for the Obligations as a result of any payment made by a Borrower with respect to the Obligations in connection with the Loan Documents or otherwise. Any agreement providing for indemnification, reimbursement or any other arrangement prohibited under this Section shall be null and void. If any payment is made to a Borrower in contravention of this Section, such Borrower shall hold such payment in trust for Bank and such payment shall be promptly delivered to Bank for application to the Obligations, whether matured or unmatured.
15.3    Waivers of Notice. Each Borrower waives, to the extent permitted by law, notice of acceptance hereof; notice of the existence, creation or acquisition of any of the Obligations; notice of an Event of Default except as set forth herein; notice of the amount of the Obligations outstanding at any time; notice of any adverse change in the financial condition of any other Borrower or of any other fact that might increase a Borrower’s risk; presentment for payment; demand; protest and notice thereof as to any instrument; and all other notices and demands to which Borrower would otherwise be entitled by virtue of being a co-borrower or a surety. Each Borrower waives any defense arising from any defense of any other Borrower, or by reason of the cessation from any cause whatsoever of the liability of any other Borrower. Bank’s failure at any time to require strict performance by any Borrower of any provision of the Loan Documents shall not waive, alter or diminish any right of Bank thereafter to demand strict compliance and performance therewith. Each Borrower also waives any defense arising from any act or omission of Bank that changes the scope of Borrower’s risks hereunder. Each Borrower hereby waives any right to assert against Bank any defense (legal or equitable), setoff, counterclaim, or claims that such Borrower individually may now or hereafter have 
3

against another Borrower or any other Person liable to Bank with respect to the Obligations in any manner or whatsoever.
15.4    Subrogation of Defenses. For so long as any Obligations are outstanding or Bank has any obligations to make Credit Extensions to Borrower hereunder, each Borrower hereby agrees not to assert any defense based on impairment or destruction of its subrogation or other rights against any other Borrower and waives all benefits which might otherwise be available to it under California Civil Code Sections 2809, 2810, 2819, 2839, 2845, 2848, 2849, 2850, 2899, and 3433 and California Code of Civil Procedure Sections 580a, 580b, 580d and 726, as those statutory provisions are now in effect and hereafter amended, and under any other similar statutes now and hereafter in effect. This Section 15.4 shall have no further force or effect and shall terminate automatically upon the indefeasible repayment in full in cash of all Obligations owing to Bank and the termination of this Agreement and Bank’s obligation to make Credit Extensions to Borrower hereunder.
15.5    Right to Settle, Release.
(a)    The liability of Borrower hereunder shall not be diminished by (i) any agreement, understanding or representation that any of the Obligations is or was to be guaranteed by another Person or secured by other property, or (ii) any release or unenforceability, whether partial or total, of rights, if any, which Bank may now or hereafter have against any other Person, including another Borrower, or property with respect to any of the Obligations.
(b) Without notice to any given Borrower and without affecting the liability of any given Borrower hereunder, Bank may (i) compromise, settle, renew, extend the time for payment, change the manner or terms of payment, discharge the performance of, decline to enforce, or release all or any of the Obligations with respect to any other Borrower by written agreement with such other Borrower, (ii) grant other indulgences to another Borrower in respect of the Obligations, (iii) modify in any manner any documents relating to the Obligations with respect to any other Borrower by written agreement with such other Borrower, (iv) release, surrender or exchange any deposits or other property securing the Obligations, whether pledged by a Borrower or any other Person, or (v) compromise, settle, renew, or extend the time for payment, discharge the performance of, decline to enforce, or release all or any obligations of any guarantor, endorser or other Person who is now or may hereafter be liable with respect to any of the Obligations.
15.6    Subordination. All indebtedness of a Borrower now or hereafter arising held by another Borrower is subordinated to the Obligations and Borrower holding the indebtedness shall take all actions reasonably requested by Bank to effect, to enforce and to give notice of such subordination.
(e)    Exhibit A (Collateral Description Attachment) to the Loan Agreement is replaced with Exhibit A attached hereto.
4

(f)    Exhibit B ([Revolving Advance][Term Loan] Request) to the Loan Agreement is replaced with Exhibit B attached hereto.
(g)    Exhibit D (Compliance Certificate) to the Loan Agreement is replaced with Exhibit C attached hereto.
5.    CONSISTENT CHANGES. The Existing Documents are each hereby amended wherever necessary to reflect the changes described above.
6.    PAYMENT OF EXPENSES. Borrower shall pay Bank all Bank Expenses incurred through the date of this Agreement.
7.    NO DEFENSES OF BORROWER/GENERAL RELEASE. Borrower agrees that, as of this date, it has no defenses against the obligations to pay any amounts under the Indebtedness. Each of Borrower and its affiliates (each, a “Releasing Party”) acknowledges that Bank would not enter into this Modification without Releasing Party’s assurance that it has no claims against Bank or any of Bank’s officers, directors, employees or agents. Except for the obligations arising hereafter under this Modification, each Releasing Party releases Bank, and each of Bank’s officers, directors and employees from any known or unknown claims that Releasing Party now has against Bank of any nature, including any claims that Releasing Party, its successors, counsel, and advisors may in the future discover they would have now had if they had known facts not now known to them, whether founded in contract, in tort or pursuant to any other theory of liability, including but not limited to any claims arising out of or related to the Loan Agreement or the transactions contemplated thereby. Releasing Party waives the provisions of California Civil Code section 1542, which states:
A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.
The provisions, waivers and releases set forth in this section are binding upon each Releasing Party and its shareholders, agents, employees, assigns and successors in interest. The provisions, waivers and releases of this section shall inure to the benefit of Bank and its agents, employees, officers, directors, assigns and successors in interest. The provisions of this section shall survive payment in full of the Obligations, full performance of all the terms of this Modification and the Loan Agreement, and/or Bank’s actions to exercise any remedy available under the Agreement or otherwise.
8.    CONTINUING VALIDITY. Borrower understands and agrees that in modifying the existing Indebtedness, Bank is relying upon Borrower’s representations, warranties, and agreements, as set forth in the Existing Documents. Except as expressly modified pursuant to this Modification, the terms of the Existing Documents remain unchanged and in full force and effect. Bank’s agreement to modifications to the existing Indebtedness pursuant to this 
5

Modification in no way shall obligate Bank to make any future modifications to the Indebtedness. Nothing in this Modification shall constitute a satisfaction of the Indebtedness. It is the intention of Bank and Borrower to retain as liable parties all makers and endorsers of Existing Documents, unless the party is expressly released by Bank in writing. No maker, endorser, or guarantor will be released by virtue of this Modification.  The terms of this paragraph apply not only to this Modification, but also to any subsequent modification agreements.
9.    CONDITIONS. The effectiveness of this Modification is conditioned upon Bank’s receipt, in form and substance satisfactory to Bank, of the following:
(a)    this Modification, duly executed by each Borrower;
(b)    a certificate of the Secretary of each Borrower with respect to incumbency and resolutions authorizing the execution and delivery of this Agreement;
(c)    UCC National Form Financing Statement (TruthLab);
(d)    an insurance authorization letter by TruthLab;
(e)    insurance certificates and endorsements for TruthLab;
(f)    completed Perfection Certificate by TruthLab;
(g)    the certificate(s) for the Shares of TestON, together with Assignments Separate from Certificates, duly executed by the pledgor in blank;
(h)    payment of all Bank Expenses incurred through the date of this Modification; and
(i)    such other documents, and completion of such other matters, as Bank may reasonably deem necessary or appropriate.
10.    NOTICE OF FINAL AGREEMENT. BY SIGNING THIS DOCUMENT EACH PARTY REPRESENTS AND AGREES THAT: (A) THIS WRITTEN AGREEMENT REPRESENTS THE FINAL AGREEMENT BETWEEN THE PARTIES, (B) THERE ARE NO UNWRITTEN ORAL AGREEMENTS BETWEEN THE PARTIES, AND (C) THIS WRITTEN AGREEMENT MAY NOT BE CONTRADICTED BY EVIDENCE OF ANY PRIOR, CONTEMPORANEOUS, OR SUBSEQUENT ORAL AGREEMENTS OR UNDERSTANDINGS OF THE PARTIES.
11.    COUNTERSIGNATURE. This Modification shall become effective only when executed by Bank and Borrower.
6

IN WITNESS WHEREOF, the parties hereto have caused this Modification to be duly executed and delivered as of the date first written above.
															
		
	BORROWER:	
		
	USER TESTING, INC.	
	a California corporation	
		
		
	By:	/s/ Andrew MacMillan	
		
	Name:	Andrew MacMillan	
		
	Title:	Chief Executive Officer	
		

															
	BORROWER:	
		
	TRUTHLAB TECHNOLOGIES INC.,
	
	a Delaware corporation	
		
	By:	/s/ Tien Anh Nguyen	
		
	Name:	Tien Anh Nguyen	
		
	Title:	Chief Executive Officer, User Testing, Inc.	
		(parent company of Truthlab Technologies, Inc.)	
		

															
	BANK:	
		
	WESTERN ALLIANCE BANK,
	
	an Arizona corporation	
		
	By:	/s/ Michael Lederman	
		
	Name:	Michael Lederman	
		
	Title:	Senior Managing Director	
			

7

EXHIBIT A

DEBTOR:    USER TESTING, INC., a California corporation
TRUTHLAB TECHNOLOGIES INC., a Delaware corporation
SECURED PARTY:    WESTERN ALLIANCE BANK, an Arizona corporation
COLLATERAL DESCRIPTION ATTACHMENT
TO LOAN AND SECURITY AGREEMENT
All personal property of Borrower (herein referred to as “Borrower” or “Debtor”) whether presently existing or hereafter created or acquired, and wherever located, including, but not limited to:
(a)    all accounts (including health-care-insurance receivables), chattel paper (including tangible and electronic chattel paper), deposit accounts, documents (including negotiable documents), equipment (including all accessions and additions thereto), general intangibles (including payment intangibles and software), goods (including fixtures), instruments (including promissory notes), inventory (including all goods held for sale or lease or to be furnished under a contract of service, and including returns and repossessions), investment property (including securities and securities entitlements), letter of credit rights, money, and all of Debtor’s books and records with respect to any of the foregoing, and the computers and equipment containing said books and records;
(b)    any and all cash proceeds and/or noncash proceeds of any of the foregoing, including, without limitation, insurance proceeds, and all supporting obligations and the security therefor or for any right to payment. All terms above have the meanings given to them in the California Uniform Commercial Code, as amended or supplemented from time to time.
Notwithstanding the foregoing, the Collateral shall not include any copyrights, patents, trademarks, servicemarks and applications therefor, now owned or hereafter acquired, or any claims for damages by way of any past, present and future infringement of any of the foregoing (collectively, the “Intellectual Property”); provided, however, that the Collateral shall include all accounts and general intangibles that consist of rights to payment and proceeds from the sale, licensing or disposition of all or any part, or rights in, the foregoing (the “Rights to Payment”).  Notwithstanding the foregoing, if a judicial authority (including a U.S. Bankruptcy Court) holds that a security interest in the underlying Intellectual Property is necessary to have a security interest in the Rights to Payment, then the Collateral shall automatically, and effective as of the Closing Date, include the Intellectual Property to the extent necessary to permit perfection of Bank’s security interest in the Rights to Payment.
1

EXHIBIT B
[REVOLVING ADVANCE][TERM LOAN] REQUEST
(To be submitted no later than 3:00 PM to be considered for same day processing)
									
	To:	Western Alliance Bank, an Arizona corporation	
			
	Fax:	[***]	
			
	Date:		
			
			
	From:	USER TESTING, INC., TRUTHLAB
TECHNOLOGIES INC.	
		Borrower’s Name	
			
			
		Authorized Signature	
			
			
		Authorized Signer’s Name (please print)	
			
			
		Phone Number	
			

									
	To Account #		
			
			

Borrower hereby requests funding in the amount of $ _______ in accordance with the [Advance][Term Loan] as defined in the Loan and Security Agreement dated as of January 12, 2018.
Borrower hereby authorizes Bank to rely on facsimile stamp signatures and treat them as authorized by Borrower for the purpose of requesting the above advance.
All representations and warranties of Borrower stated in the Loan and Security Agreement are true, correct and complete in all material respects as of the date of this [Revolving Advance][Term Loan] Request; provided that those representations and warranties expressly referring to another date shall be true, correct and complete in all material respects as of such date.
Capitalized terms used herein and not otherwise defined have the meanings set forth in the Loan and Security Agreement.
1

EXHIBIT D
COMPLIANCE CERTIFICATE
TO:    WESTERN ALLIANCEBANK, an Arizona corporation
FROM:    USER TESTING, INC., a California corporation
TRUTHLAB TECHNOLOGIES INC., a Delaware corporation
The undersigned authorized officer of USER TESTING, INC., a California corporation, hereby certifies that in accordance with the terms and conditions of the Loan and Security Agreement between Borrower and Bank (the “Agreement”), (i) Borrower is in complete compliance for the period ending _______________ with all required covenants except as noted below and (ii) all representations and warranties of Borrower stated in the Agreement are true and correct as of the date hereof. Attached herewith are the required documents supporting the above certification. The Officer further certifies that these are prepared in accordance with Generally Accepted Accounting Principles (GAAP) and are consistently applied from one period to the next except as explained in an accompanying letter or footnotes.
																		
	Please indicate compliance status by circling Yes/No under “Complies” column.

	
	Reporting Covenant	Required	Complies
				
	Annual financial statements (CPA Audited)	FYE within 180 days	Yes	No
				
	Monthly financial statements and Compliance Certificate	Monthly within 30 days	Yes	No
				
	10K and 10Q	(as applicable)	Yes	No
				
	Annual operating budget, sales projections and operating plans approved by board of directors	Annually no later than 30 days after to the beginning of each fiscal year	Yes	No
				
	A/R & A/P Agings, Borrowing Base Certificate, Deferred Revenue Schedule	Monthly within 30 days Yes	Yes	No
				
	A/R Audit	Initial and Annual	Yes	No
				
	Deposit balances with Bank	$			
	Deposit balance outside Bank	$			
				
	Financial Covenant	Required	Actual	Complies
					
	Liquidity	See Section 6.8		Yes	No

1

																											
	Comments Regarding Exceptions: See Attached.
		BANK USE ONLY
			
			Received by:	
	Sincerely,			AUTHORIZED SIGNER
			
			Date:	
			
			Verified:	
	SIGNATURE			AUTHORIZED SIGNER
			
			Date:	
	TITLE		
			Compliance Status	Yes	No
			
	DATE		

2

ANNEX I
Agreement for the Sale and Purchase of Shares in TestON AS
[see attached]
1

									
		Agreement for the  sale and purchase      of shares in
TestON AS
	

BETWEEN
THE PERSONS LISTED IN APPENDIX 1
(AS SELLERS)
AND
USER TESTING, INC. (AS BUYER)
									
			

13 March 2020
2

												
	1		DEFINITIONS
	1
				
	2		THE TRANSACTION
	6
				
	3		CONSIDERATION
	7
				
	4		NO LEAKAGE
	9
				
	5		PRE-CLOSING UNDERTAKINGS
	11
				
	6		CLOSING CONDITIONS
	12
				
	7		PRE-CLOSING BREACHES AND TERMINATION
	13
				
	8		CLOSING
	14
				
	9		SETTLEMENT
	17
				
	10		ESCROW
	17
				
	11		BUYER'S WARRANTIES
	18
				
	12		SELLERS' WARRANTIES
	18
				
	13		COMPENSATION
	30
				
	14		INDEMNITIES
	34
				
	15		POST-CLOSING OBLIGATIONS
	34
				
	16		SELLERS' REPRESENTATIVE
	36
				
	17		ANNOUNCEMENTS AND CONFIDENTIALITY
	37
				
	18		GENERAL
	37
				
	19		GOVERNING LAW; LEGAL VENUE
	39
				
	APPENDIX 1 THE SELLERS AND ALLOCATION OF CONSIDERATION	41
				
	APPENDIX 2 LOCKED BOX ACCOUNTS	42
				
	APPENDIX 3 COMPANY SELLERS’ CREDIT	43
				
	APPENDIX 4 DETERMINATION OF THE REVENUE	44
				
	APPENDIX 5 BUSINESS PLAN	45
				
	APPENDIX 6 ESCROW AGREEMENT	46
				

i

												
	APPENDIX 7 COMPANY DISCLOSURE SCHEDULE	47
				
	APPENDIX 8 THE IDEK GUARANTEE UNDERTAKING	48
				
	APPENDIX 9 PROVIDED INFORMATION	49

ii

This share purchase agreement is entered into on 13 March 2020 (the “Agreement Date”) between:
(1)    The persons and entities listed in Appendix 1 to this Agreement (jointly the “Sellers” and each a “Seller”); and
(2)    User Testing, Inc., a California corporation with a principal office at 690 5th Street, San Francisco, California 94107 (the “Buyer”).
BACKGROUND
(A)    The Sellers own all of the shares in TestON AS, a Norwegian private limited liability company with registered address at [***] (the “Company”) as set out in Appendix 1. Appendix 1 further includes all stock options, including vesting status and exercise price, issued by the Company per the Agreement Date (“the “Options”).
(B)    The Group (as defined below) offers digital user testing services (the “Business”).
(C)    The Buyer wishes to acquire from the Sellers and the Sellers wish to sell to the Buyer all of the shares in the Company.
On this background, it is agreed as follows:
1    DEFINITIONS
In addition to definitions set out elsewhere in this Agreement, the following definitions shall apply to capitalized terms used herein:
						
	Accounting Principles	means, for the Company, the generally accepted accounting principles of Norway, and, for the Swedish Subsidiary, the generally accepted accounting principles of Sweden and for the German Subsidiary, the generally accepted accounting principles of Germany.
	Accounts	means the unaudited annual accounts of each Group Company (including balance sheet statements, income statements and notes to the accounts) for 2017, 2018 and 2019, to the extent existing for each Group Company.
	Accounts Date	means 31 December 2019.
	Agreement	means this share sale and purchase agreement and the appendices attached hereto.
	Agreement Date	is defined in the introductory section of this Agreement.

1

						
	Affiliate	means, in respect of any specified Person, any other Person who directly or indirectly through one or more intermediaries controls, is controlled by or is under common control with the specified Person, including in the case of individuals, such related Persons as provided for in Section 1-5 (2) no. 1 and 2 of the NPLCA.
For the purposes of this definition, control means, as to any Person: (i) owning so many shares or interests that they represent the majority of the votes in such Person, or (ii) through contract or otherwise, having the right to elect or remove a majority of the members of the board of directors or similar governing body of such Person. The terms “controls”, “controlled by” or “under common control with” have correlative meanings.

	Applicable Law	means, with respect to any Person, any transnational, domestic or foreign federal, state or local law (statutory, common or otherwise), constitution, treaty, convention, ordinance, code, rule (including rules of any recognised stock exchange), permit, approval, regulation, directive, order, injunction, judgment, decree, ruling or other similar requirement enacted, adopted or promulgated or applied by a Governmental Body that is binding upon or applicable to such Person.
	Business	has the meaning ascribed to such term in recital (B) to this Agreement.
	Buyer	is defined in the introductory section of this Agreement.
	Business Day	means a day (excluding Saturdays and Sundays and public days off) on which clearing banks are open for non-automatic business in Norway (excluding internet banking).
	Closing	means the consummation of the Transaction in accordance with clause 8.
	Closing Conditions	means the conditions for the Parties' respective obligation to complete the Transaction as set out in clause 6.
	Closing Date	means the date on which Closing actually takes place.
	Closing Schedule	is defined in clause 3.3.1.
	Company	is defined in recital (A) to this Agreement.
	Company Bank Account	means the bank account of the Company included in the Closing Schedule.
	Company Tax Withholding Account	means the tax withholding account of the Company included in the Closing Schedule.
	Company Disclosure Schedule	is defined in clause 12.
	Company Sellers’ Credit	means the aggregate amount financed by the Company for the acquisition, directly or indirectly, by certain employees [***] of shares of the Company, which amounts are detailed in Appendix 3 (including accrued and unpaid interest).

2

						
	Data Room	means the virtual data room provided by Google Drive and opened for the Buyer and its advisors in connection with the Transaction from 5 January 2020 until 13 March, 2020, the content of which has been downloaded to memory sticks and one copy given to each of the Buyer and the Sellers' Representative on Closing (and constituting Appendix 9 to this Agreement).
	Earn-Out	shall have the meaning ascribed to such term in clause 3.4.1.
	Earn-Out Threshold	shall have the meaning ascribed to such term in clause 3.4.2.
	Encumbrance	means any encumbrance, restriction, mortgage, lien, charge, pledge or other security interest, pre-emptive right, right of first refusal, tag-along or drag-along right, option agreement or other agreements with similar effect, servitude, right of use or similar interest over, or related to, any asset (tangible or intangible) or its use, including with respect to shares and other securities, any restriction on use, voting, transfer, right to distributions or other ownership attributes.
	Escrow Account	means a bank account with the Escrow Agent in the name of the Sellers' Representative and regulated as set out in the Escrow Agreement.
	Escrow Agent	means DNB Bank ASA.
	Escrow Agreement	means the agreement attached as Appendix 6.
	Escrow Amount	means 15% of the sum of the Maximum Consideration.
	Fairly Disclosed	means, with respect to any disclosure in the Company Disclosure Schedule, disclosure which (a) clearly indicates the particular clause or paragraph to which such disclosure relates or (b) upon a reading thereof without any independent knowledge of the subject matter thereof, reasonably apparently apply to such clause or paragraph.
	Governmental Body	means any governmental (national or municipal) body, and any multinational organization or body, exercising or entitled to exercise administrative, executive, judicial, legislative, police, regulatory or taxing authority or power of any nature.
	Group	means the group comprised by the Group Companies.
	Group Companies	means the Company together with the Subsidiaries, and Group Company means any one of them.

	IDEK	Idekapital Fund I AS.
	IDEK Bank Account	means the bank account of IDEK included in the Closing Schedule.

3

						
	IDEK Guarantee Amount	means IDEK's pro rata part of the Escrow Amount, secured and covered under a guarantee undertaking by IDEK in favour of the Buyer attached hereto as Appendix 8 (the “IDEK Guarantee Undertaking”), as security for IDEK's potential liability for breach of the Sellers Warranties, for any Leakage or the Indemnities, in lieu of such amount being part of the Escrow Amount.

	IDEK Warrant Price	means USD 400,000.
	Key Employees	means [***]
	Leakage	means any distribution, transfer, guarantee, payment, waiver, release or any obligation or other disposition (whether conditional or unconditional) made, undertaken, established or accrued in breach of the warranties and undertakings in clause 4.1.
	Leakage Parties	means the Sellers, the Affiliates of the Sellers and the Ultimate Owners jointly, and “Leakage Party” means any of them.

	Leakage Amount	has the meaning ascribed to such term in clause 4.4.
	Locked Box Accounts	Means the unaudited balance sheet for each of the Group Companies (nonconsolidated) as per the Locked Box Date included in Appendix 2.
	Locked Box Date	Means 29 February 2020.
	Loss	is defined in clause 13.1.
	Long Stop Date	means 1 May 2020.
	Material Adverse Change	means any event, result, fact or other occurrence that will, or is reasonably expected to, result in a material adverse change in the assets, liabilities (actual or contingent), business, financial (or other) condition, revenues, profitability or prospects of the Group, except for any change resulting from any event or circumstance which has a general impact on the industries in which the Group operates to the extent that such event or circumstance does not adversely affect the Group disproportionately compared to its competitors.
	Material Agreements	has the meaning ascribed to such term in clause 12.20.1
	Maximum Consideration	has the meaning ascribed to such term in clause 3.1.1
	Maximum Earn-Out	means USD 4,090,000.
	NPLCA	means the Norwegian Private Limited Liability Companies Act of 1997 (Norwegian: aksjeloven), as in force at the Agreement Date.

	Options	has the meaning ascribed to such term in Recital (A).
	Options Redemption Price	means the amount identified as the options redemption price as per Appendix 1.
	Options Tax Withholding	means an amount equal to 46.4% of each exercising Options holders' part of the Options Redemption Price.
	Parties or Party	means the Buyer and the Sellers jointly, and Party means any one of them.

4

						
	Permitted Leakage	means the actions listed in clause 4.2
	Person	means any individual, firm, company, corporation, partnership or other entity having legal personality or any government, state or agency of a state, local or municipal authority or other governmental body, including in each case the successors of each such person.
	Protected Warranties	means the Sellers' Warranties set out in clause 12.1 (Organisation), 12.2 (Corporate existence), 12.3 (Power and authority), 12.4 (No consent and no conflict), 12.5 (The Shares), 12.6 (Insolvency), 12.7 (The Subsidiaries), 12.24 (Taxes), 12.25 (Compliance) and 12.26 (Financial Advisor).
	Provided Information	means the information included in the Data Room.
	Purchase Price	is defined in clause 3.2.1.
	P&L Statement	means a profit and loss statement for the Business (as carried out by the Group Companies as per Closing and as further developed and expanded in accordance with the business plan (attached hereto as Appendix 4) and as may otherwise be agreed between the Parties) for the full financial year 2020.
	Revenue	means income generated from normal business operations from Non-English Speaking Countries, and includes discounts and deductions for refunds in accordance with the Accounting Principles. For the purposes of this definition, “Non-English Speaking Countries” shall mean countries that are not natively English speaking. For clarity, any revenue generated by the Group Companies from Non-English Speaking Countries shall not be part of the business plan and thus Revenue from such countries (if any) shall not be included.
	Sellers' Affiliate	is defined in clause 15.4.1.
	Sellers' Bank Account	means the bank account of the Sellers included in the Closing Schedule.
	Sellers' Knowledge	means the actual knowledge of the directors of the Company and the Key Employees and knowledge any of such persons reasonably should have had.
	Sellers' Representative	means [***]
	Sellers' Warranties	means the warranties of the Sellers set out in clause 12.
	Shares	means all of the outstanding shares in the Company as at the Closing Date.
	Subsidiaries	means Teston Sweden AB and Teston Germany GmbH.

5

						
	Tax or Taxation	means any form of direct or indirect taxation, levy, duty, charge, withholding or impost of whatever nature (including any related fine or other penalty, interest and other additions that may become imposed or payable by operation of any applicable statute, rule or regulation or any Governmental Body) imposed, collected or assessed by a competent Governmental Body including, without limitation, any property and income tax, value added tax, stamp, export and import duty, customs, special duty, document duty, environmental tax and employment and social security tax).
	Tax Return	means any return (including any information return), report, statement, schedule, notice, form or other document or information filed with or submitted to, or required to be filed with or submitted to, any Governmental Body in connection with the determination, assessment, collection or payment of any Tax or in connection with the administration, implementation, or enforcement of or compliance with any applicable statute, rule or regulation relating to any Tax.
	Third Party Claim	means any claim by a third party against any Group Company which is or may be subject to a claim for compensation by the Buyer against the Sellers pursuant to clause 13;
	Transaction	means the sale and purchase of the Shares as contemplated by this Agreement.
	Transaction Costs	means any amount of:
(a)    fees, expenses or liabilities relating to advice and services rendered by professional advisors and consultants in connection with the Transaction (including any value added tax or other Taxes payable in respect of such fees and expenses); and
(b)    any bonus paid or payable to current and former employees in connection with the Transaction (excluding any ordinary overtime payment to employees), together with the amount of any applicable employment tax and vacation pay on such amounts.

	Ultimate Owners	means any individual Person holding shares (direct or indirect) in a Seller.

2    THE TRANSACTION
2.1    Sale and purchase of the Shares
2.1.1    On the terms and subject to the conditions of this Agreement, the Sellers agree to sell and transfer the Shares to the Buyer and the Buyer agrees to purchase the Shares from 
6

the Sellers, free and clear of any Encumbrances and together with all rights attaching to them at Closing.
2.1.2    The Sellers hereby waive any right to acquire any of the Shares set out in the NPLCA, the Company's articles of association or any agreement between any of the Sellers, and the Sellers hereby confirm that any shareholders' agreement relating to the Shares entered into by any of the Sellers is terminated effective upon Closing.
3    CONSIDERATION
3.1.1    The consideration for the Shares shall be divided into the Purchase Price and a contingent Earn-Out as set out in this clause 3, and allocated among the Sellers as set out in Appendix 1. The consideration for the Shares shall not exceed USD 13,340,000 (the “Maximum Consideration”). For the avoidance of doubt, any amount payable by the Buyer under this Agreement shall be paid in USD and the Buyer shall have no exchange rate risk.
3.2    The Purchase Price
3.2.1    The Purchase Price for the Shares (and cancellation of the IDEK Warrant and the Options) (the “Purchase Price”) shall equal USD 9,250,000.
3.2.2    The Purchase Price shall be settled at Closing in accordance with clause 8.3 (g) . The transfer by the Buyer of a part of the Purchase Price to the Sellers' Bank Account in accordance with clause 8.3(g) shall be sufficient discharge of the Buyer's obligations to pay the relevant part of the Purchase Price under this Agreement and the Buyer shall not be concerned as to its application.
3.3    Closing Schedule
3.3.1    No later than two (2) Business Days prior to the Closing Date, the Sellers shall prepare and provide the Buyer with a schedule (the “Closing Schedule”) including the details of the IDEK Bank Account, the Company Bank Account, the Company Tax Withholding Account and the Sellers' Bank Account.
3.3.2    The Sellers undertake and covenant with the Buyer that all information in the Closing Schedule will be complete and correct.
3.4    Earn-Out
3.4.1    In addition to the Purchase Price, the Sellers shall be entitled to a deferred contingent consideration up to USD 4,090,000 (the “Maximum Earn-Out”), to be allocated among (i) the Sellers as set out in Appendix 1 and (ii) the Option holders in exchange for the cancellation of any unexercised Options paid in accordance with the calculation set out in Appendix 1, based on the performance of the Group as follows (the “Earn-Out”):
7

3.4.2    If the consolidated Revenue of the Group/the Business for the financial year 2020 reaches any of the thresholds set out below (each an “Earn-Out Threshold” and collectively the “Earn-Out Thresholds”), the Sellers will be entitled to the corresponding Earn-Out payment set out below:
•Consolidated Revenue is more than or equal to EUR 1,000,000 and less than or equal to EUR 1,150,000 – payment of 50% of the Maximum Earn Out;
•Consolidated Revenue is more than EUR 1,150,000 but less than or equal to EUR 1,325,000 – payment of 60% of the Maximum Earn-Out;
•Consolidated Revenue is more than EUR 1,325,000 but less than or equal to EUR 1,420,000 – payment of 70% of the Maximum Earn-Out;
•Consolidated Revenue is more than EUR 1,420,000 but less than or equal to EUR 1,515,000 – payment of 80% of the Maximum Earn-Out;
•Consolidated Revenue is more than EUR 1,515,000 –payment of the Maximum Earn-Out
For the avoidance of doubt, if the consolidated Revenue of the Group/Business for the financial year 2020 is below EUR 1,000,000, no Earn-Out will be payable, and any Revenue above EUR 1,515,000 will not increase the Maximum Earn-Out.
3.4.3    The calculation of the Earn-Out Thresholds shall be based on the Accounting Principles, to the extent not deviating from NGAAP and/or Applicable Law which shall prevail.
3.4.4    Since the Company's accounting currency is NOK, for the purpose of calculating whether a Earn-Out Threshold is reached pursuant to Clause 3.4.2, EUR/NOK shall be based on an agreed upon EUR/NOK currency exchange rate of 10.
3.4.5    Earn-Out shall be paid in cash to the Sellers' Bank Account.
3.4.6    The calculation of the Earn-Out Thresholds shall be based on the Revenue as it appears from the P&L Statement, determined in accordance with Appendix 4 and taking into regard clause 3.4.4.
3.5    Conduct of business during the Earn-Out Period
From the Closing Date and until 31 December 2020 (the “Earn-Out Period”), except as agreed between the Parties, the Buyer undertakes to:
(a)    ensure that the Company's business is separately accounted for, including that the P&L Statement for the business is provided;
(b)    retain full ownership and title to the Shares;
8

(c)    ensure that the Company does not take part in any merger or demerger to an operating company, or similar corporate restructuring;
(d)    to operate the Group in accordance with the business plan attached hereto as Appendix 4;
(e)    to account for the Group's operations as separate divisions or separate legal entities from Closing and at least until 31 December 2020;
(f)    to procure that sales made by a Group Company is included in the relevant Group Company's gross revenue and not allocated to the Buyer or any of its Affiliates or divisions, save for any other Group Company;
(g)    to fund the Company by up to EUR 1,400,000 on an as needed basis, if necessary to achieve gross revenues of EUR 1,600,000 within 31 December 2020;
(h)    to co-operate to structure the Earn-Out in a tax efficient way and independent of any individual remaining employed by the Group.
4    NO LEAKAGE
4.1    Subject to clause 4.2, the Sellers warrant and represent on the Agreement Date and on the Closing Date (and undertakes to procure) that in the period from (and excluding) the Locked Box Date to (and including) the Closing Date no Group Company has, save as expressly permitted under this Agreement:
(a)    transferred any net value or made any distribution to, or redeemed or repurchased any share or loan capital from, a Leakage Party;
(b)    made any payment or performance to or for the direct benefit of a Leakage Party, including payment of any bonuses or management, monitoring or similar fees except in its ordinary course of business in accordance with agreements which terms and conditions are Fairly Disclosed to the Buyer in the Company Disclosure Schedule;
(c)    amended the terms or conditions of any existing transaction, agreement or other arrangement with a Leakage Party;
(d)    waived or deferred any right to any amount owed from or any other claim against a Leakage Party;
(e)    established any guarantee, indemnity or security to or in respect of the obligations or liabilities of a Leakage Party;
(f)    paid or incurred any Transaction Costs;
9

(g)    taken any other action or similar which transfers value from the Company to any Leakage Party; or
(h)    agreed, committed, resolved, arranged for, or accrued or incurred any obligation, to do anything set out in items 4.1 (a)-(g).
As used in clause 4, “Leakage Party” refers to such a party in any capacity, including but not limited to as a shareholder, board member, employee or consultant of the Company.
4.2    The warranty in clause 4.1 shall not apply to any of the following, all of which shall be permitted under this Agreement:
(a)    any payment of any amount that is not a Transaction Cost to any board member or consultant of the Company pursuant to their current agreements with the Company or any resolutions by the Company which have been Fairly Disclosed to the Buyer in the Company Disclosure Schedule;
(b)    any payment of any salary or other remuneration, including expenses and bonuses, that is not a Transaction Cost, to any employee of the Company pursuant to their current agreements with the Company which have been Fairly Disclosed to the Buyer in the Company Disclosure Schedule;
(c)    any payment of any liability reserved for in the Accounts, other than general appropriations; and
(d)    any payment, waiver or deferral of any amount agreed under this Agreement.
4.3    The Sellers undertake to notify the Buyer in writing promptly after becoming aware of any Leakage, specifying the amount of the Leakage and the nature thereof.
4.4    In the event of a breach of this clause 4, the Sellers shall pay to the Buyer the gross amount of any Leakage, (a “Leakage Amount”).
4.5    The Sellers' liability in respect of this clause 4 shall be several (and not joint and several) on a pro rata basis in proportion to their shareholding in the Company as set out in Appendix 1. Each Seller shall (i) for any Leakage to itself or its Affiliates or Ultimate Owners, as a primary obligor be fully liable for the Leakage Amount, and (ii) for any Leakage to other Sellers or any of their Affiliates or Ultimate Owners, as a secondary obligor be liable up to an amount equal to the Leakage Amount on a pro rata basis in proportion to its shareholding in the Company as set out in Appendix 1.
4.6    Notwithstanding anything to the contrary set out in this Agreement, the liability of the Sellers pursuant to this clause 4 shall be the Buyer's sole and exclusive remedy with respect to Leakages. For the avoidance of doubt, the liability of the Sellers pursuant to this clause 4 shall not be subject to the limitations of liability set out in clause 13.
10

5    PRE-CLOSING UNDERTAKINGS
5.1    Pre-Closing Conduct
The Sellers shall from the Agreement Date until the Closing Date, except as expressly permitted by this Agreement or agreed between the Parties in writing, cause the Group Companies to conduct their business only in the ordinary course of business consistent with past practice and with a view of maintaining the Group as a going concern, and without prejudicing or limiting the generality of the foregoing, to refrain from:
(a)    amending their articles of association or registered information;
(b)    issuing new shares, options, warrants or other similar rights to acquire shares in the relevant Group Company;
(c)    declaring, setting aside or paying any dividend, group contribution or other distribution with respect to its shares, or from directly or indirectly redeeming or purchasing any of its shares;
(d)    making any changes to the compensation, benefits or pension rights of any Group Company, it being understood that this shall not prevent the Group Companies from carrying out annual salary adjustments in accordance with the negotiations of central unions or otherwise in accordance with consistent practice;
(e)    amending the terms and conditions of employment (or engagement, as applicable) of a Key Employee, or amending the general terms and conditions of employment for any category of employees;
(f)    hiring any new employee or terminating the employment of any employee except where there are grounds for summarily dismissal (Norwegian: avskjed) of such employee;
(g)    waiving, releasing, assigning, settling or compromising any material claim or litigation;
(h)    entering into any new loan agreements, or borrowing any money, except that the foregoing shall not apply to borrowing of money under existing credit lines as part of the ordinary business;
(i)    entering into an agreement to acquire or divest any business, whether by merger or consolidation, purchase or divestment of substantial assets or equity interests;
(j)    making any investment in, or divestment of, any single fixed asset with a value in excess of NOK 50,000;
(k)    entering into or filing for insolvency, bankruptcy, reorganisation, dissolution or liquidation;
11

(l)    terminating the current insurances or reducing the insurance coverage;
(m)    entering into any transaction or new agreement or arrangement with any of the Sellers or any Affiliates of the Sellers;
(n)    entering into any agreement, arrangement, resolution or commitment to do any of the activities set forth above.
6    CLOSING CONDITIONS
6.1    Conditions for the benefit of the Buyer
The Buyer's obligation to complete the Transaction is conditional upon:
(a)    the Sellers not being in material breach of their obligations under this Agreement on the Closing Date;
(b)    the Warranties being correct in all material respects as at the Closing Date (save where a Warranty is in itself qualified by materiality, in which case such Warranty shall be true and correct in all respects);
(c)    no Material Adverse Change having occurred since the Agreement Date;
(d)    no material change in the cash and working capital of the Group Companies since the Accounts Date having occurred;
(e)    transfer of the Domain name “Teston.dk” from Tapenpinch Holding AS to the Company have been concluded at terms satisfactory to the Buyer;
(f)    The Company has demonstrated to the Buyer that it complies with the General Data Protection regulation by providing:
i.    Policies and procedures to ensure compliance with data protection requirements, including: (i) governing policies for privacy, information security and risk management, (ii) procedures for handling data breaches and data subject requests, and (iii) privacy by design and data protection impact assessment policies and/or procedures
ii.    Records of processing activities pursuant to GDPR art 30, covering both customer and employee personal data;
iii.    records of all data processors, data processing agreements and appropriate safeguards for international data transfers.
(g)    the counterparties to the agreements listed at clause 6.1 (g) of the Company Disclosure Schedule, which have a right to renegotiate, amend or terminate the 
12

agreements as a result of the Transaction, having confirmed that they will not exercise any such right in connection with the transaction; and
(h)    The Company having delivered to the Buyer a draft report of the 2019 audited accounts.
6.2    Conditions for the benefit of the Sellers
The Sellers' obligation to complete the Transaction is conditional upon the Buyer not being in material breach of its obligations under this Agreement on the Closing Date.
6.3    Cooperation
6.3.1    Each Party shall use reasonable efforts to promptly take or cause to be taken all actions necessary or advisable under Applicable Law to satisfy the Closing Conditions and otherwise to consummate and effect the Transaction on the terms set out in this Agreement within the Long Stop Date.
6.3.2    Each Party may for itself and in its sole discretion waive any of the Closing Conditions available to it set out in clauses 6.1 and 6.2.
7    PRE-CLOSING BREACHES AND TERMINATION
7.1    Duty to notify
Until Closing, the Parties shall promptly upon becoming aware thereof notify each other of any circumstance or fact which results in a breach of this Agreement.
7.2    Termination events
This Agreement may be terminated at any time between signing of this Agreement and Closing by:
(a)    written agreement between the Parties;
(b)    written notice from a Party to the other Party where the Closing Conditions have not been satisfied (for whatever reason except for, (a) in the case where the Buyer is seeking to terminate this Agreement, the fault or breach of this Agreement of the Buyer, or (b) in the case where a Seller is seeking to terminate this Agreement, the fault or breach of Agreement of any of the Sellers) or waived in accordance with clause 6.3.2 before the Long Stop Date or such later date as the Parties may agree upon in writing.
7.3    Rights on termination
If this Agreement is terminated pursuant to clause 7.2, all further obligations of the Parties under or pursuant to this Agreement shall terminate and have no further effect, 
13

and neither Party shall have any claim against the other under this Agreement, provided that:
(a)    termination shall not affect any accrued rights or liabilities of any Party in respect of damages for any breach of this Agreement prior to such termination;
(b)    where a Party has terminated this Agreement on the basis of a material breach of this Agreement (including a breach of the Sellers' Warranties in the case of the Seller), such termination shall not affect the terminating Party's right to seek compensation for the economic loss resulting from the termination of this Agreement; and
(c)    the Parties' obligations set out in clauses 17 (Announcements and confidentiality), 18 (General) and 19 (Governing law; legal venue), shall survive such termination.
8    CLOSING
8.1    Time and place
Closing shall take place at [***], or electronically as agreed, on or about 18 March 2020, or, in the event that any of the Closing Conditions have not been satisfied or waived at such date, the Closing shall take on such other date and place as agreed in writing by the Parties as soon as possible after such satisfaction or waiver.
8.2    The Sellers' obligations at Closing
At Closing, the Sellers shall:
(a)    deliver to the Buyer evidence of the authority of the individual completing this Agreement on behalf of the Sellers;
(b)    deliver to the Buyer a copy of duly signed minutes from a board of directors meeting in the Company approving the transfer of the Shares to the Buyer, including a waiver of any rights to acquire the Shares;
(c)    deliver to the Buyer evidence that the Company's pledges in the shares held directly or indirectly by [***] have been released;
(d)    deliver to the Buyer evidence of transfer of the domain name “Teston.dk” to the Company from Tapenpinch Holding AS;
(e)    deliver to the Buyer a signed confirmation from [***] stating that he is not entitled to any remuneration for his appointment as managing director in Teston Germany GmbH;
14

(f)    deliver to the Buyer evidence that the Company it complies with the General Data Protection regulation by providing:
i.    Policies and procedures to ensure compliance with data protection requirements, including: (i) governing policies for privacy, information security and risk management, (ii) procedures for handling data breaches and data subject requests, and (iii) privacy by design and data protection impact assessment policies and/or procedures
ii.    Records of processing activities pursuant to GDPR art 30, covering both customer and employee personal data;
iii.    records of all data processors, data processing agreements and appropriate safeguards for international data transfers.
(g)    deliver to the Buyer a copy of the Company's shareholder's register showing that the Buyer has been registered as the owner of the Shares in accordance with the NPLCA Section 4-7 (1), free and clear of any Encumbrances;
(h)    procure that the Company issues a confirmation to the Buyer that the Buyer has been registered as the owner of the Shares free and clear of any Encumbrances in the shareholders' register of the Company in accordance with the NPLCA Section 4-10;
(i)    deliver to the Buyer written statements from the counterparties to the agreements listed at clause 6.1 (g) of the Company Disclosure Schedule, which have a right to renegotiate, amend or terminate the agreements as a result of the Transaction, confirming that they will not exercise any such right in connection with the Transaction.
(j)    deliver to the Buyer written statements from all Option holders that after Closing there are no Options outstanding, vested or unvested, and that no Option holders following receipt by exercising Option holders of the Options Redemption Price have any claims related to the Options and that no option holders are entitled to any holiday pay not already included in the Options Redemption Price;
(k)    deliver to the Buyer a written statement from IDEK that after Closing IDEK has no warrants, and that IDEK following the receipt of the IDEK Warrant Price do not have any claim related to warrants;
(l)    deliver to the Buyer the IDEK Guarantee Undertaking duly executed by IDEK;
(m)    deliver to the Buyer a statement from the board members of the Company confirming that they resign from the time of adjournment of the general meeting to be held in the Group Companies at or immediately following Closing pursuant to clause 8.3(i), and that they waive any right to any fees and other claims that 
15

they may have against the Company in their capacity as board members at such time.
8.3    The Buyer's obligations at Closing
At Closing, the Buyer shall:
(a)    deliver to the Sellers evidence of the authority of the individual(s) completing this Agreement on behalf of the Buyer;
(b)    pay the IDEK Warrant Price to the IDEK Bank Account;
(c)    pay the Escrow Amount, less the IDEK Guarantee Amount, to the Escrow Account;
(d)    pay the IDEK Guarantee Amount to the IDEK Bank Account on the terms of the IDEK Guarantee Undertaking;
(e)    pay the Company Sellers' Credit to the Company Bank Account, which shall have the effect of reducing the allocation to the respective Sellers as shown in Appendix 1;
(f)    pay the Options Tax Withholding to the Company Tax Withholding Account;
(g)    pay the Purchase Price (which includes the Options Redemption Price less the Options Tax Withholding) less the amounts set out in (b) (c) (d) (e) (f) above, to the Sellers' Bank Account with valuation date no later than the Closing Date, and deliver evidence of such payment to the Sellers;
(h)    notify the Company in writing of its purchase of the Shares in accordance with the NPLCA Section 4-12; and
(i)    upon having become the registered owner of the Shares, procure that extraordinary general meetings in the Group Companies are held to replace all of the board members in the Group Companies and in which it is resolved to discharge, to the fullest extent permissible under Applicable Law (for the sake of clarity excluding willful misconduct and gross negligence), all past and present directors from any and all liability arising out of any and all actions taken by such directors in the capacity of directors during the relevant financial year.
8.4    Adjournment of Closing
8.4.1    All actions, deliveries and proceedings to take place at Closing as set out in clauses 8.2 and shall be deemed to take place simultaneously (to the extent practically possible), and shall be mutually conditional upon each other. Each Party may (in addition to and without prejudice to all other rights and remedies available to it) revoke any actions, deliveries and proceedings taken by it under clauses 8.2 and 8.3 (as applicable), and 
16

demand reversal of the same until the other Party has performed all of its obligations thereunder.
8.4.2    Upon adjournment of Closing, the Parties shall sign a closing memorandum evidencing that all Closing Conditions have been satisfied and that Closing has taken place in accordance with this Agreement.
9    SETTLEMENT
It is agreed among the Sellers that the Purchase Price shall be divided between them as set out in Appendix 1 (allocations to be based on the actual applicable USD/NOK exchange rate per day of receipt of respective amounts to the Sellers' Bank Account, Appendix 1 to be updated accordingly), and that each Seller shall be responsible for its pro rata part of Transaction Costs to the legal advisors Advokatfirmaet Selmer AS and each Seller hereby irrevocably instructs the Sellers' Representative to pay its pro rata part of such costs on its behalf prior to any other distributions from the Sellers' Bank Account in accordance with Appendix 1.
10    ESCROW
10.1    The Parties have agreed to establish an Escrow Account and entered into an agreement for the operation of the Escrow Account (the “Escrow Agreement”) with the Escrow Agent.
10.2    The operation of the Escrow Account shall be governed by the Escrow Agreement, provided however that the provisions of this clause 10 shall apply between the Parties.
10.3    The Buyer may demand that any claim for payment (including interests on such claim) in accordance with clause 4.4 (Leakage), compensation for any breach of the Sellers' Warranties or the Indemnities, shall be settled (in whole or in part) by payment from the Escrow Account.
10.4    At the fifteen (15) months' anniversary of the Closing Date, or at any time thereafter, the Sellers may demand that the balance of the Escrow Account (including interest thereon) less the outstanding amount of any claim for payment (whether disputed or not, and including interest thereon) against the Sellers under this Agreement which has been notified by the Buyer to the Sellers prior to such date, shall be paid to the Seller.
10.5    The Parties shall jointly instruct the Escrow Agent to make payments from the Escrow Account in accordance with clauses 10.3 or 10.4.
10.6    The balance on the Escrow Account shall beneficially (and for all Tax purposes) belong to the Sellers. Any amount released from the Escrow Account to the Buyer shall belong to the Buyer from the time it is so released. Each Party shall ensure that all rights to the Escrow Account and the balance therein remain free from any Encumbrances.
17

11    BUYER'S WARRANTIES
The Buyer represents and warrants to the Sellers that each of the warranties set out in this clause 11 (Buyer's warranties) are true and accurate and not misleading as at the Agreement Date and as at Closing.
11.1    Legal status, power and authority
11.1.1    The Buyer is a private corporation duly organized and validly existing under the laws of California.
11.1.2    The Buyer has the power and authority necessary to execute and deliver this Agreement and to execute and perform its obligations hereunder. This Agreement has been duly authorized, executed and delivered by the Buyer. Assuming the due authorization, execution and delivery of this Agreement by the Sellers, this Agreement constitutes a legal, valid and binding obligation of the Buyer enforceable against the Buyer in accordance with its terms.
11.2    No conflict
The execution, delivery or performance of this Agreement will not conflict with or violate (a) any agreement or other instrument by which the Buyer is bound or (b) any Applicable Law.
11.3    Financing
The Buyer will at Closing have sufficient funds available to pay the IDEK Warrant Price and the Purchase Price and pay all costs and expenses incurred by the Buyer in connection with the Transaction.
11.4    Insolvency
The Buyer is not insolvent, nor subject to any legal proceedings before any court or Governmental Body with regard to claims for voluntary or involuntary dissolution, liquidation or bankruptcy, debt negotiations or appointment of trustee or liquidation board.
12    SELLERS' WARRANTIES
Subject to the disclosures set forth in the disclosure schedule of the Sellers delivered to the Buyer concurrently with the parties’ execution of this Agreement and attached as Appendix 7 hereto (the “Company Disclosure Schedule”) (each of which disclosures (i) in order to be effective as an exception to the representations and warranties contained in this clause 11 shall (a) clearly indicate the particular clause or paragraph to which such disclosure relates or (b) upon a reading thereof without any independent knowledge of the subject matter thereof, reasonably apparently apply to such clause or paragraph, and (ii) shall also be deemed to be representations and warranties made by 
18

the Sellers under this clause 11), the Sellers hereby represent and warrant to the Buyer that each of the warranties set out in this clause 12 (Sellers' Warranties) are true and accurate and not misleading as at the Agreement Date and, unless otherwise stated, as at the Closing Date.
12.1    Organisation
Each Seller that is a legal entity is duly organised and validly existing under the Laws of its respective jurisdiction of incorporation and has the right to operate its business in the manner such business is currently operated.
12.2    Corporate existence
Each Group Company is duly organized and validly existing in Norway, Sweden or Germany and is duly registered in the Register of Business Enterprises and any other mandatory public register.
12.3    Power and authority
Each Seller has the requisite corporate power and/or authority to execute and deliver this Agreement and to perform its obligations under this Agreement. The Agreement has been duly executed and delivered by each Seller, and assuming the due authorization, execution and delivery by the Buyer constitutes the legal, valid and binding obligation of each Seller enforceable against each such Seller in accordance with its terms.
12.4    No consent and no conflict
12.4.1    No filing or registration with, notice to or permit from any Governmental Body is necessary for the Sellers' execution and delivery or performance of this Agreement.
12.4.2    Neither the execution of this Agreement, nor the consummation or performance of any of the transactions contemplated hereby, will conflict with or violate (a) any provisions of the articles of association of (i) a Seller or (ii) any Group Company, (b) any resolution adopted by the board of directors of the general meeting of any Group Company, (c) any material order, judgement, injunction, award or decree of any court, arbitrator or Governmental Body against, or binding upon, the Sellers or any of the Group Companies, or (d) any material statute, Law or regulation applicable to the Sellers or any of the Group Companies.
12.5    The Shares
12.5.1    The Shares constitute 100% of the issued shares of the Company on a fully diluted basis and are validly issued, fully paid and free and clear from any Encumbrances. Each Seller has full ownership to its part of the Shares as set out in Appendix 1.
19

12.5.2    Save for the Options and the IDEK Warrant, there are no outstanding securities of the Company convertible into or exchangeable for, shares of the Company, or options or other rights to acquire from the Company, or any other obligation on the Company to issue, any shares of the Company. Save for the Options, the Company has no outstanding obligations to repurchase or redeem any shares or such financial instruments as mentioned in the previous sentence.
12.5.3    No Person has claimed to have any right which conflicts with the warranties set out in this clause 12.5.
12.6    Insolvency
No Group Company is insolvent, nor subject to any legal proceedings before any court or Governmental Body with regard to claims for voluntary or involuntary dissolution, liquidation or bankruptcy, debt negotiations or appointment of trustee or liquidation board and, to the Sellers' Knowledge, no reason exists for which such proceedings should be expected.
12.7    The Subsidiaries
12.7.1    The Company has full legal title and ownership to the shares of the Subsidiaries being 100% of all issued shares of the respective Subsidiaries on a fully diluted basis. The shares of the Subsidiaries are validly issued, fully paid and free and clear of any Encumbrance. There is no agreement, conditional or unconditional, to create any Encumbrance over any of the shares of any of the Subsidiaries.
12.7.2    There are no outstanding securities of the Subsidiaries convertible into or exchangeable for, or options or other rights to acquire from the Subsidiaries, or any other obligation on the Subsidiaries to issue, shares of the Subsidiaries. The Subsidiaries have no outstanding obligations to repurchase or redeem any shares. There is no agreement to create any Encumbrance over any of the shares, owned directly or indirectly by the Company of any of the Subsidiaries.
12.7.3    No Person has claimed to have any right which conflicts with the warranties set out in this clause 12.7.
12.8    No memberships
No Group Company is a member of any form of partnership, joint venture, profit or income sharing arrangement, or any association other than recognised trade organisations.
12.9    No claims or guarantees
12.9.1    Neither the Sellers nor any of their Affiliates have any claims against any of the Group Companies, and no Group Company is indebted in any way towards the Sellers or any of their Affiliates.
20

12.9.2    No Group Company has provided any guarantee as security for the obligations of any third parties (including the Sellers and their Affiliates).
12.10    Books and records
All books and records of each Group Company, including constitutional and other corporate documentation such as shareholders' registers, minutes from board of directors and general meetings, articles of association, annual reports, permits and licenses, have been maintained and kept in accordance with Applicable Law, and are readily available in good order either electronically or at the registered office of the relevant Group Company.
12.11    Accounts and assets
12.11.1    The Accounts of the Group Companies have been prepared in accordance with the Accounting Principles and Applicable Law, and give in all material respects, taking into consideration that such Accounts are not audited, a true and fair view (Norwegian: rettvisende bilde) of the financial position, assets, liabilities and results from the operations, and changes in equity of each of the Group Companies and the Group as a whole on a consolidated basis, as per the Accounts Date.
12.11.2    The Group Companies lawfully own and have good and transferable title to all assets recorded in the Accounts, save for assets disposed of in the ordinary course of business. Such assets are not subject to any Encumbrances other than as set forth in the Accounts.
12.11.3    As per the Accounts Date, the Group Companies had no obligations, commitments or liabilities (liquidated or non-liquidated, contingent or otherwise), whether for Taxes or otherwise, relating to any events having occurred prior to the Accounts Date and which are not clearly described in the Accounts.
12.12    Management accounts
The Group's consolidated management accounts for 2019 and until Closing (a) have been prepared on the basis of the same accounting principles (consistently applied) as the Group's consolidated Accounts; and (b) give in all material respects, taking into consideration the purpose for which they were prepared and that they are not audited, a true and fair view (Norwegian: rettvisende bilde) of the Group's assets and liabilities and state of affairs last date of the month to which they relate, and the profit or loss and cash flow in the relevant months.
12.13    Locked Box Accounts
The Locked Box Accounts have been prepared in accordance with the Accounting Principles, consistently applied as in the Accounts and as if the Locked Box Date were the last date of the relevant accounting year, and give in all material respects a true and 
21

fair view (Norwegian: rettvisende bilde) of the assets and liabilities of the Group Companies as at the Locked Box Date.
12.14    Position since the Accounts Date
12.14.1    Since the Accounts Date:
(a)    no Group Company has done or omitted to do anything, which if done or omitted after the Agreement Date, would have constituted a breach of clause 5 (Pre-Closing Undertakings);
(b)    no Group Company has repaid any loan amount, including any loan made to any shareholder, employee, vendor or other third party;
(c)    no Group Company has paid any employee bonus; and
(d)    no Material Adverse Change has occurred.
12.15    Loans and other financial facilities
12.15.1    All loans to any Group Company and other financial facilities available to any Group Company are Fairly Disclosed in the Company Disclosure Schedule.
12.15.2    No Group Company is in default under any of its loans or financial facilities and there is no event which gives, or after notice or with the lapse of time, or both, would give any third Person the right to call for repayment from any Group Company prior to normal maturity of any loan or other financial facility.
12.15.3    No Group Company has entered into any derivative agreements.
12.16    Real property
12.16.1    The Company Disclosure Schedule contains a correct and complete overview of all of the real property leased by the Group Companies. All lease agreements for real property have been Fairly Disclosed in the Disclosure Schedule. The Group Companies do not own any real property.
12.16.2    All the Group Companies' lease agreements relating to the real properties set out in the Disclosure Schedule are valid and entered into on commercial terms, and the Group Companies are in compliance with all material terms of such lease agreements. There are no Encumbrances over the Group Companies' lease agreements for real property.
12.16.3    The Group Companies lease all of the real property necessary to conduct their respective business as currently conducted and there are no restrictions in any such leases which prevent the premises from being used for the present use. The Group Companies have not received any written notice of termination, default, alleged failure to perform, or any offset or counterclaim, with respect to any leased premises.
22

12.16.4    There is no outstanding claim against any Group Company relating to a breach or default under any lease agreement and there are, to the Sellers' Knowledge, no facts or circumstances which could result in such a claim. All rent and other sums and charges payable under the real property leases to which a Group Company is a party, have been timely and duly paid.
12.16.5    All guarantees which the Group Companies are required to establish under their lease agreements have been established and are fully valid.
12.16.6    The Group Companies' use of the leased real property are in all material respects in compliance with Laws, requirements and regulations applicable to use thereof.
12.17    IPR and IT
12.17.1    For the purposes of this warranty (IPR and IT):
Intellectual Property Rights or IPR means all copyright (related to such as computer software, documents, drawings, and all other literary, scientific and artistic work) and neighbouring rights (such as database rights, rights related to lay-out design for integrated circuits, etc.), patents, inventions, trademarks, domain names, designs, company names, trade secrets, Know-how and all other intellectual property rights subsisting in any part of the world, whether registered or not, and all applications for the same.
IT System means all computer hardware and software used and developed by the Company.
Know-how means all industrial and commercial information and techniques (whether or not in any form such as paper, electronically stored data, magnetic media and film) including, without limitation, designs, drawings, specifications, component lists, manuals, process descriptions, formulations and recipes.
Third Party Software means computer software owned by a third party and licensed to and used by the Company in its course of business.
12.17.2    Except for Third Party Software, the Group owns and holds the right, title and unrestricted interest (including the right to make available, alter, sell and transfer) in all Intellectual Property Rights developed or used in its business (the “Owned Intellectual Property Rights”).No Owned Intellectual Property Rights is subject to any Encumbrance or is wholly or partially owned, held or controlled by any other Person than the Group.
12.17.3    Clause 12.17.3(a) of the Company Disclosure Schedule lists all registrable Owned Intellectual Property Rights (“Company Registered Intellectual Property Rights”) and the jurisdictions in which it has been issued or registered or in which any application for such issuance and registration has been filed. All registration, 
23

maintenance and renewal fees currently due in connection with such Company Registered Intellectual Property Rights have been paid and all documents, recordations and certificates in connection with such Company Registered Intellectual Property currently required to be filed have been filed with the relevant Governmental Entity. Clause 12.17.3(b) of the Company Disclosure Schedule lists all registration, maintenance and renewal fees due within 60 days following the Closing Date.
12.17.4    The Group has not granted any third party any license or other rights of use in relation to any of the Owned Intellectual Property Rights that may negatively affect the Group's current commercial exploitation of its software products. The Group has not granted or is obliged to grant, any Person any exclusive right or license to use any Intellectual Property Rights. The Company's ownership and license to IPR will remain unaffected by the Transaction.
12.17.5    All Owned Intellectual Property Rights produced or developed by the Group's (current or former) employees, consultants, officers, directors or agents have been duly transferred in full to the Company, and there are no outstanding or, to the Sellers’ Knowledge, threatened claims from employees, consultants, officers, directors or agents in relation thereto. To the Sellers’ Knowledge, no former employees, consultants, officers, directors or agents have access to any critical Know-how of the Group.
12.17.6    The Group owns or has been granted the right to use (as applicable) all Intellectual Property Rights and Know-how used in, and necessary for, its business as carried out at the Closing Date.
12.17.7    The Group has complied with the terms and conditions governing its use of Third Party Software, and no claim has been received by the Company based on breach of any such terms and conditions. The Group has been granted the right to use all Third Party Software required to operate the Group's business as conducted by the Group.
12.17.8    The Company's business, operation or use of Intellectual Property Rights has not infringed or otherwise violated and does not infringe or otherwise violate Intellectual Property Rights of any other Person and there is no claim pending or, to the Sellers’ Knowledge, threatened against the Group relating to Intellectual Property Rights used by the Company, and to the Sellers' knowledge there exists no valid basis for such a claim.
12.17.9    To the Sellers’ Knowledge and as per the Agreement Date, no third party is or has been infringing any of the Owned Intellectual Property Rights. The Group has not made or stated in writing that it intends to make any claim, whether for infringement, damages or otherwise, against any third party regarding the use of Owned Intellectual Property Rights, nor does there, to the Sellers’ Knowledge, exist any valid basis for such a claim.
24

12.18    IT Systems
12.18.1    The IT Systems are owned by or properly licensed, leased or supplied under third party agreements to the Group, including as necessary for the provision of services to the Company's customers and partners. The Group has valid maintenance and support agreements in place relating to all material IT Systems.
12.18.2    During the past twelve (12) months prior to the Agreement Date, the Group has not experienced any material disturbances in the IT Systems caused by viruses, bugs, unauthorized access or otherwise.
12.18.3    The Group has not given any third party (excluding persons employed or retained by the Company to perform work or services that require access to the source code) access to any proprietary source code included in the IT Systems. To the Sellers' Knowledge, nothing has occurred which may trigger an obligation of the Group to provide such source code to any third party.
12.18.4    The Group has sole possession of all source code which it has developed or which it owns and the Group has not granted any rights over such source code to any Person. No source code or other computer-related business Know-how is held, or is required to be held, in escrow for the benefit of any Person.
12.18.5    No current or former employee or consultant of the Group, nor any other Person, has any right (including any right to compensation or royalty, except in accordance with mandatory law) or title to any part of the IT Systems.
12.18.6    The IT Systems are sufficient to conduct the business of the Group as conducted as per the Agreement Date.
12.18.7    None of the software distributed to third parties by the Group is subject to any obligation or condition (including any “strong copyleft” open source license such as the GNU Public License) that: (i) requires or conditions the use or distribution of such software on the disclosure, licensing or distribution of any source code for any portion of such software; or (ii) otherwise imposes any material limitation, restriction or condition on the right or ability of the Group to use or distribute any such software. All use and distribution of the Company's proprietary software, or any third party software or other licensed Intellectual Property Rights subject to an open source license, by or through the Group is in full compliance with all open source license terms applicable thereto, including all copyright notice and attribution requirements.
12.19    Trade Secrets
The Group has taken reasonable steps to protect and preserve material Know-how which constitutes confidential information or trade secrets, including the source code for the Group proprietary software, held by or for the business of the Company. The 
25

Group is not obliged to disclose any such Know-how to any Person, and, to the Sellers’ Knowledge, there has not been any unauthorised use of any such Know-how.
12.20    Material Agreements
12.20.1    Clauses 12.20.1 a) through 12.20.1 n) of the Company Disclosure Schedule contain complete lists of each of the following types of agreements to which the Group is a party or is bound that are in effect on the Agreement Date shall be considered to be the Group's “Material Agreements”:
a)    customer agreements providing revenues in excess of USD 5,000,
b)    agreement imposing obligations upon any member of the Group in excess of USD 5,000 per year,
c)    distributor, reseller, sales agent, marketing or support agreement,
d)    joint venture or development agreement,
e)    inbound or outbound intellectual property license agreement,
f)    agreement with a governmental entity,
g)    agreement regarding the funding of or investment in the Group,
h)    agreement regarding any acquisition, share purchase, divestiture transaction or other business combination involving securities of the Group,
i)    agreement regarding the settlement of a claim against the Group,
j)    agreement with any person with which the Group does not deal with at arm’s length,
k)    agreement regarding any loan by or to the Group or any encumbrance on any Group asset, and
l)    lease of real or tangible personal property,
m)    agreement with any Key Employee or director of any Group Company.
n)    agreement material to the Business and not disclosed in clauses 11.19.1 a) through 11.19.1 m) of the Company Disclosure Schedule.
12.20.2    Complete copies of all Material Agreements (including any amendments to, and waivers of rights under, such agreements) have been included in the Company Disclosure Schedule. No Group Company has submitted any offer or bid which is outstanding and which if accepted would result in a material agreement, except offers for customer agreements in the ordinary course of business.
26

12.20.3    All Material Agreements are binding and enforceable on the parties to the agreements in accordance with their terms. No party to any Material Agreement has at any time materially breached, and to the Sellers' Knowledge no such party is likely to become in material breach of, its obligations under any Material Agreement. No Group Company has given or received notice of termination of any Material Agreement, and to the Sellers' Knowledge, no other party to any Material Agreement intends to give notice of termination of such Material Agreement.
12.20.4    No Group Company is party to any agreement, or has submitted any offer or bid which is outstanding and which if accepted would result in an agreement, which:
(a)    has not been entered into on arms' length terms in the ordinary course of business;
(b)    restricts the freedom of any Group Company to carry out its business as carried out at the Agreement Date; or
(c)    gives any third party the right to act as an agent for any Group Company.
12.21    Employees
12.21.1    The current employment terms (including bonuses and benefits) for the Key Employees have been Fairly Disclosed in the Company Disclosure Schedule.
12.21.2    The employment agreements between the Group Companies and the Key Employees are in full force and effect and are valid and binding in accordance with their terms. The Group Companies are not in any breach of any agreement with any Key Employee or member of management and, to the Sellers’ Knowledge, no Key Employee or member of management is per the Agreement Date in any breach thereof.
12.21.3    As per the Agreement Date, no Key Employee has given or received notice to terminate his/her employment with any of the Group Companies. To the Sellers' Knowledge and as per the Agreement Date, no Key Employee or member of management intends to terminate his/her employment with any of the Group Companies.
12.21.4    No Person will be entitled to any bonus or other benefit payable by the Group Companies as a result of the Transaction except for redemption of Options, as set out herein.
12.21.5    The Group Companies have in all material respects complied with the terms of employment of all employees, including all applicable employment law requirements. As per the Agreement Date, no current or former employee of Group Company or any trade union has made claim against any Group Company for breach of any employment agreement or otherwise and, to the Sellers' Knowledge, no such claim is threatened against the Group Companies.
27

12.21.6    The Group Companies have not granted any loan to or issued any guarantee for the benefit of or for obligations owed by any current or former employee, except for the Company Sellers’ Credit.
12.21.7    The Group Companies have no outstanding remark which has not been remedied following any inspection by the Norwegian Work Environment Authority (Norwegian: “Arbeidstilsynet”) or any other Governmental Body supervising the working conditions of the Group Companies' employees.
12.21.8    The Group Companies are not a party to or bound by any collective bargaining agreement or is subject to consultation obligations or similar with trade unions.
12.21.9    All incentive bonuses, or other variable remuneration and/or incentive schemes with respect to the employees of the Group Companies have been Fairly Disclosed in the Company Disclosure Schedule and the Group Companies' application, execution and administration thereof, comply with Applicable Law and payments have inter alia included vacation benefits.
12.22    Pensions
Complete and correct information regarding all the Group Companies' collective and individual pension schemes (including retirement pension, early retirement pension, disability pension and survivor pension) has been Fairly Disclosed in the Company Disclosure Schedule. All premiums relating to the pension schemes of the Group Companies have been paid when due for payment. No Group Company has any deferred benefit pension scheme.
12.23    Insurance
12.23.1    The Group Companies have valid and sufficient insurance coverage pursuant to its obligations under law or contract. Clause 11.22.1 of the Company Disclosure Schedule lists all insurance policies (by policy number, insurer, location of property insured, annual premium, expiration date, and amount and scope of coverage) held by each Group Company, copies of which have been included in the Company Disclosure Schedule.
12.23.2    All insurance premiums have been paid when due for payment and each Group Company is in compliance with terms and conditions in the insurance policies. Nothing has been done or omitted to be done by any Group Company which would make any policy or insurance void or voidable or, to the Sellers' Knowledge, that would result in a reduction of the coverage (Norwegian: “avkortning”) or cancellation thereof.
12.23.3    There is no material claim outstanding under any of the Group Companies' insurance policies and, to the Sellers' Knowledge, no fact or circumstance exists which may give rise to a claim under the insurance policies. During the last 24 months prior to the date of this Agreement, there has been no material breach of any of the insurance policies.
28

12.24    Tax
12.24.1    The Group Companies have in a timely manner filed Tax Returns and other mandatory submissions and information with the relevant Tax authorities. All information in such mandatory Tax Returns and submissions were true, correct and complete at the time of filing.
12.24.2    All Tax obligations of the Group Companies arising from any event or transaction occurring on or prior to the Locked Box Date have been paid prior to the Locked Box Date, or been accurately recognised as liabilities in the Locked Box Accounts.
12.24.3    No Group Company is party to any dispute or disagreement with any Governmental Body in relation to Taxes, and to the Sellers' Knowledge, there is no reason for any such dispute or disagreement. No Group Company has received any notice of audit or has been subject to any investigation, audit or visit by any relevant Tax authority, and to the Sellers' Knowledge, no such investigation, audit or visit is expected.
12.24.4    No special Tax exemption, Tax benefits or other positive Tax treatments which any of the Group Companies enjoys, can be cancelled as a consequence of circumstances deriving from the Group Companies’ activities prior to Closing.
12.25    Compliance
12.25.1    Each Group Company is and has been in compliance with:
(a)    all Applicable Law;
(b)    the terms of, and held, all public and private permits, licenses and approvals from all Governmental Bodies and other third parties necessary to carry out its business as currently conducted, and taken all actions required to prevent such permits, licenses and approvals from lapsing; and
(c)    all codes, guidelines and regulations for privacy, security and social corporate responsibility applicable to the Group Companies in any jurisdiction in which it operates and which has been issued by any Governmental Body, or any reputable international non-governmental organization and no allegation has been made to the contrary by any Person.
(d)    And no allegation has been made to the contrary by any Person.
12.25.2    No Group Company is subject to or has been notified of, any particular investigation by any Governmental Body, and, to the Sellers' Knowledge, no such investigation is expected.
12.25.3    No Group Company has any outstanding remark which has not been remedied following inspections by any Governmental Body supervising the Group Company's compliance with Applicable Law.
29

12.25.4    Neither any Group Company nor any Person on behalf of any Group Company is or has been engaged in any coordinating activities or alike with competitors that would be in violation with Applicable Law relating to antitrust.
12.25.5    Neither any Group Company nor any Person on behalf of any Group Company is or has been involved in any conduct or practice, which might constitute bribery or other violation of Applicable Law relating to anti-corruption or anti-money laundering in Norway.
12.26    Financial advisor
No brokerage commission, finders’ fee or similar compensation has been paid or will become payable by the Group Companies as a result of or in connection with the Transaction.
12.27    Litigation
12.27.1    No Group Company is party to any litigation, criminal proceedings, arbitration or alternative dispute resolution proceedings, nor has any Group Company been notified, or notified any other party, of or is, to the Sellers’ Knowledge, reasonably expecting any such proceedings.
12.27.2    No Group Company has received written notification that any investigation or enquiry is being conducted by any Governmental Body in respect of its affairs, and to the Sellers' Knowledge there are no circumstances that are likely to give rise to such investigation or enquiry.
12.28    Provided Information
The Provided Information is attached hereto as Appendix 6. The Provided Information is correct and not misleading and in all material respects complete and there are no facts or circumstances related to any of the Group Companies or their business or operations which have not been Fairly Disclosed in the Company Disclosure Schedule, which, if disclosed, would affect the willingness of a normal and reasonable Person to purchase the Shares on the terms of this Agreement. Insignificant errors shall however be disregarded.
12.29    No other warranties
Except for the Sellers' Warranties, the Sellers do not make any express or implied warranty or representation in respect of the Shares, the Group or the Business.
13    COMPENSATION
13.1    Compensation by the Sellers
Subject to the limitations set out in this clause 13, each Seller shall compensate (on a pro rata basis based on the portion of the Maximum Consideration they become entitled 
30

to) the Buyer from and against any reasonably foreseeable net loss (a “Loss”). For the purposes of this clause 13 the term “Loss” shall include any reasonably foreseeable net loss suffered by the Buyer or a Group Company with respect to any breach of any Sellers' Warranty.
13.2    Sole remedy
Breach of the Sellers' Warranties shall constitute the only valid basis for any claims of whatever nature from the Buyer against the Sellers related to the condition of the Shares or the Group Companies, including its legal, financial, commercial or technical state or situation. Consequently, the Buyer may not make any claims against the Sellers for breach of the Sellers' Warranties on the basis of the principles of defectiveness in the background law (Norwegian: bakgrunnsrettens regler om mangler), including the Norwegian Act on Sale of Goods no. 27/1988 (Norwegian: lov nr. 27/1988, kjøpsloven).
13.3    Company Disclosure Schedule and duty to limit Losses
Disclosures which are Fairly Disclosed to the Buyer in the Company Disclosure Schedule shall not constitute a breach of the Sellers' Warranties. The Sellers shall not be liable for any Loss to the extent such Loss (or part of a Loss) arises as a consequence of the Buyer's breach of its obligation under Applicable Law to limit such Loss.
13.4    Time limitations
13.4.1    The Buyer must notify the Sellers (such notification, a “Claim Notice”) of any claim within (40) Business Days after the date when the Buyer became aware that a claim could be brought. The Claim Notice shall include a specification of the relevant circumstances constituting a breach and, if available, the amount of the Loss incurred or suffered as a result of the breach.
13.4.2    The Sellers shall have no liability with respect to any claim under the Warranties unless the Sellers have been notified by the Buyer in accordance with clause 13.4.1 before:
(a)    the date falling ten (10) years and 60 days from the Closing Date in respect of a breach of the Warranty set out in clause 12.24 (Tax);
(b)    the date falling five (5) years and 60 days from the Closing Date in respect of a breach of the Protected Warranties other than Tax; or
(c)    the date falling eighteen (18) months after the Closing Date in respect of a breach of any other Warranty than the Protected Warranties and the Warranty set out in clause 12.24 (Tax).
13.4.3    Other than as set out in this clause 13.4, there shall be no time limitations on the Sellers' liability for breaches of the Protected Warranties.
31

13.5    Financial limitations
13.5.1    Subject to 13.5.2, the Sellers' liability for breach of the Sellers' Warranties, shall be quantitatively limited as follows:
(a)    the Sellers shall have no liability with respect to any individual Loss unless such Loss exceeds the amount of NOK 150,000 (losses of a substantially similar nature arising from substantially similar matters shall be calculated as one Loss);
(b)    the Sellers shall have no liability unless the aggregate Losses for which the Sellers are otherwise liable exceeds the amount of NOK 1,000,000, but then for the whole amount; and
(c)    the Sellers' aggregate liability for breach of the Sellers' Warranties shall not exceed 20% of the Maximum Consideration.
13.5.2    Clause 13.5.1 shall not limit the Sellers' liability for breaches of the Protected Warranties, provided however that the several liability of a Seller in respect of any Loss arising as a result of a breach of the Protected Warranties shall not exceed the amount of the Maximum Consideration received by such Seller, except that the several liability of a Seller in respect of any Loss arising as a result of breach of the Warranty set out in clause 12.24 (Tax) shall be capped at 20% of each such Seller’s pro rata portion of the Maximum Consideration.
13.6    No liability - changes in law, accounting bases, etc.
13.6.1    No liability for the Sellers shall arise:
(a)    if and to the extent that any claim occurs as a result of any legislation not in force at Signing, or which takes effect retroactively, or occurs as a result of any increase in the Tax rate in force at the Agreement Date;
(b)    if and to the extent the Loss is recoverable by insurance in force on the Closing Date for the benefit of a Group Company or the Buyer;
(c)    if and to the extent the Buyer or a Group Company actually recovers the Loss by indemnity from any Person other than the Sellers, whether under contract, any provision of Applicable Law, insurance policy or otherwise, provided the Group Companies and/or the Buyer have complied with their duty under Applicable Law to limit Losses; or
(d)    if and to the extent that a specific provision for the matter has been made in the or the Accounts.
(e)    if and to the extent a Loss occurs as a result of an act of or omission by the Buyer or any Group Company after the Closing Date.
32

13.7    Liability among Sellers
13.7.1    Any and all of the covenants, liabilities and obligations of each of the Sellers under this Agreement are pro rata based on the portion of the Maximum Consideration they become entitled to, and no claim may be made against any Seller in respect of any breach of this Agreement by any other Seller.
13.7.2    Clause 13.7.1 shall not apply in the event of a breach of the Protected Warranties, which are given by each Seller individually, for which each Seller may only be liable for its own breach and for which each Seller shall be fully liable subject to clause 13.5.2.
13.8    Contingent Liabilities
For the purposes of this Agreement, a liability which is contingent shall not constitute a Loss unless and until such contingent liability becomes an actual liability and is due and payable, provided, however, that this shall not limit the Buyer's right to make a claim for such Loss, pursuant to clause 13.4, and notice within such deadline will not defer the Buyer's right to compensation even if the liability materialises after the lapse of such relevant deadline.
13.9    Third Party Claims
In the event that the Buyer would make a claim against the Sellers, the Buyer will allow and grant permission to the Seller's Representative and its professional advisers to gain reasonable access to books and records held by the Group Companies and being relevant to the claim and the defence against the claim.
If the Buyer or any Group Company receives notice of any Third Party Claim, the Buyer will notify the Sellers' Representative thereof in writing without undue delay. The Sellers are, at their own cost and subject to written notice to the Buyer, entitled to assume the joint defence of such Third Party Claim. The Buyer shall cooperate with the Sellers in such defence. The Buyer may, at its option and expense, be represented by counsel of its choice in any action or proceeding with respect to such Third Party Claim. The Sellers shall not be liable for any litigation costs or expenses incurred by the Buyer without the Sellers’ Representative's written consent, such consent not to be unreasonably withheld, conditioned or delayed. The Sellers shall not settle any Third Party Claim if such settlement (a) does not fully and unconditionally release the Group Companies and the Buyer from all liability relating thereto, or (b) acknowledges fault by the Group Companies or the Buyer, unless the Buyer otherwise agrees in writing.
13.10    No limitation on the Sellers' liability
No limitations on the Sellers' liability shall apply in the event of fraud, wilful misconduct or gross negligence.
33

14    INDEMNITIES
Notwithstanding any limitations in this Agreement, the Sellers shall indemnify and hold harmless the Purchaser against any loss, costs or expenses suffered or incurred in connection with
(a)    any claims from Testo SE & CO. KGaA or any of its Affiliates regarding infringement of trademarks held by such parties;
(b)    taxes incurred on the Company and not covered by such employees as a result of employees selling shares in the Company and/or exercising options in the Company in connection with the Transaction;
(c)    payroll/employment taxes owing for workers misclassified as consultants (if any);
(d)    any claims for payment of overtime from employees.
15    POST-CLOSING OBLIGATIONS
15.1    Access to material
The Buyer shall procure that the Group Companies after Closing grant the Sellers reasonable access to accounting material and other relevant information from the period before Closing, to the extent this is required for the Sellers to comply with its statutory obligations.
15.2    Waiver of rights
15.2.1    Absent fraud or gross negligence the Buyer waives any rights and claims which it may have against any board member or employee of the Sellers or the Group Companies in respect of any misrepresentation, inaccuracy or omission in any information or advice given by them to the Buyer in connection with the Transaction.
15.2.2    This clause 15.2 may be invoked by the Sellers and the current and previous board members and employees of the Sellers and the Group Companies.
15.3    Audited accounts
The Sellers shall procure that the Company obtains audited accounts for 2019 prior to 30 April 2020.
15.4    Restrictive covenants
15.4.1    Non-solicit obligation
For a period of 36 months from the Closing Date each of the Sellers and each of the Ultimate Owners shall not, and shall procure that each of its Affiliates do not, directly 
34

or indirectly, solicit from any Group Company any Person who is an employee or consultant of any Group Company as of the Closing Date. Notwithstanding the foregoing, the Sellers, the Ultimate Owners or any of their respective Affiliates (in each case a “Seller Affiliate”) shall not be precluded from (i) making any public advertisement or other general solicitation of employment not specifically directed at such employees (including the participation in job fairs and general solicitation through employment agencies), or (ii) hiring any such employee who (a) responds to a public advertisement placed by a Seller Affiliate or other general solicitation by a Seller Affiliate not specifically directed at such employees, (b) has terminated its employment with the Group before the solicitation, or (c) contacts a Seller Affiliate directly and solely on his/her own initiative without any solicitation from a Seller Affiliate.
15.4.2    Non-compete obligation
For a period of 36 months from the Closing Date, each of Cmoen Invest AS, Hauglid Holding AS, Jining Kea Zhang AS and their Ultimate Owners shall not, and shall procure that each of its Affiliates do not, invest, conduct, establish or otherwise engage, whether directly or indirectly, and whether as an owner, director or otherwise, in any business competing with the Group's business activities. This limitation shall however not limit any individual to seek ordinary salaried employment without equity interests.
15.4.3    Liquidated damages
Upon a breach by a Seller or Ultimate Owner of its obligations under clauses 15.4.1 and 15.4.2, which breach cannot be remedied or has not been remedied to the Buyer's satisfaction within 10 Business Days from the receipt of a written notice thereof, the Seller in breach or Ultimate Owner in breach will pay to the Buyer on demand NOK 500,000 in liquidated damages for each breach, as well as an additional amount of NOK 250,000 for each month thereafter for any continuing breach.
The right of the Buyer to receive liquidated damages is not conditional upon the Buyer having suffered any actual Loss as a result of the breach and does not exclude any right of compensation for Losses in excess of the liquidated damages or other remedies available to the Buyer by Law. Each Seller and Ultimate Owner acknowledges that the obligation to pay liquidated damages is reasonable in light of the importance to the Buyer of the undertakings in clauses 15.4.1 and 15.4.2) and the difficulties inherent in proving any Loss as a result of any breach of such undertakings. The maximum liability for a breach of clauses 15.4.1 and 15.4.2 shall be limited to the portion of the Maximum Consideration that such breaching Seller or Ultimate Owner has received or has a right to receive (directly or indirectly).
If a Seller or an Ultimate Owner is in doubt of whether a contemplated activity would constitute a breach of clause 15.4.2, it may submit a written request to the Buyer for permission to conduct such activity. Such written request must include all relevant details of the contemplated activity for the Buyer to be able to make an informed assessment and decision on the matter. Provided such notice requirements are complied 
35

with and the Buyer has (a) approved the activity in writing, or (b) not responded to the request within 20 Business Days after the date of submission, the Seller/Ultimate Owner having made the request may commence such contemplated activity. Provided such activity does not deviate from or otherwise go beyond the description made in the request letter, the Buyer will not be entitled to claim liquidated damages from such Seller/Ultimate Owner for breach of clause 15.4.2 in relation to such activity.
16    SELLERS' REPRESENTATIVE
16.1    Each of the Sellers hereby irrevocably appoints the Sellers' Representative as the sole representative of such Seller to act on his/her/its behalf for all purposes under this Agreement including for the purposes of:
16.2    accepting notices on behalf of such Seller in accordance with clause 18.6 (Notices);
(a)    granting any consent or approval on behalf of such Seller under this Agreement; and
(b)    generally taking any and all other actions and doing any and all other things provided in or contemplated by this Agreement to be performed by such Seller or the Sellers' Representative on behalf of such Seller (including, but not limited to any execution of any document or performing any act in connection with Closing).
16.3    Each Seller hereby irrevocably appoints the Sellers' Representative as its attorney with full authority on its behalf and in the Sellers' name or otherwise to do all acts and to execute and deliver such documents or deeds as are required by Applicable Law or as may, in the reasonable opinion of the Sellers' Representatives, be required to give effect to the matters described in this clause 16, including but not limited to delegating such powers, partly or fully, to any other Person.
16.4    The Buyer and each Seller acknowledge that in exercising the powers and authorities conferred by this clause 16 upon the Sellers' Representative, the Sellers' Representative shall not be acting, or be construed as acting, as the agent or trustee on behalf of any Seller, and each Seller and the Buyer agree that the Sellers' Representative shall have no liability whatsoever to the Buyer or any Seller in relation to the exercise of those powers and authorities, save to a Seller in the case of gross negligence, fraud or wilful misconduct.
16.5    All communication from the Buyer to the Sellers' Representative, in its capacity as Sellers' Representative, is deemed to be given to each of and all of the Sellers.
16.6    Each Seller hereby undertakes to hold the Sellers' Representative harmless for any claim or liability the Sellers' Representative may incur in such capacity, including that each Seller shall refrain from filing or asserting any claims against the Sellers' Representative, except in each case any claim which may result from an act or omission 
36

resulting from gross negligence, wilful misconduct or misrepresentation or otherwise in bad faith.
17    ANNOUNCEMENTS AND CONFIDENTIALITY
17.1    No announcement in connection with the existence or subject matter of this Agreement shall be made or issued by or on behalf of a Party without prior written approval from the other Party, except that:
(a)    this shall not prevent any announcement required by Applicable Law; and
(b)    Buyer shall have the right to announce that the Transaction has been agreed and/or completed (whenever applicable), however without disclosing any pricing or consideration terms.
17.2    The Sellers and the Buyer shall keep confidential, and shall cause their respective directors, officers, employees, agents, advisors and Affiliates to keep confidential, this Agreement and any written, oral or other information obtained in confidence from the other Party in connection with the Transaction.
17.3    The Sellers shall after Closing keep confidential, and shall cause their respective directors, officers, employees, agents, advisors and Affiliates to keep confidential, any business secrets or other information of a confidential nature related to any Group Company and such company's business and operations, including information on the Transaction and the Minority Acquisitions.
17.4    Neither clause 17.2 or 17.3 shall apply (a) to information which becomes publicly available through no fault of a Party; (b) to the extent that the disclosure or use of information is necessary or appropriate in making any filing or obtaining any consent or approval required for the consummation of the Transaction; or (c) to the extent that the disclosure or use of information is required by Applicable Law. Further, clause 17.2 shall not apply where the disclosure is made to a third party in connection with a due diligence of the Party, and the relevant third party has undertaken to keep the information confidential.
17.5    Nothing in this clause 17 shall restrict or impair the Buyer's ownership in the Company after Closing in general or the Buyer's right to communicate information about the transactions contemplated by this Agreement to its ultimate interest holders.
18    GENERAL
18.1    Entire agreement
This Agreement constitutes the entire agreement between the Parties relating to the Transaction and supersedes all previous agreements, whether oral or in writing, between the Parties relating to the Transaction.
37

18.2    No amendments
This Agreement may only be changed or modified by any agreement in writing signed by the Parties.
18.3    No rescission or termination
No Party shall in any circumstances be entitled to rescind or terminate this Agreement, except prior to Closing as set out in clause 7.
18.4    Transfer of rights and obligations
No Seller may transfer its respective rights or obligations under this Agreement to any other Person (whether by transfer, merger, amalgamation or otherwise) without the prior written consent of the Buyer. The Buyer may assign this Agreement and any of its rights, interests or obligations hereunder, in connection with a merger, acquisition, sale of all or substantially all of its assets or other change in control transaction.
18.5    Costs and expenses
Except if and to the extent expressly provided in this Agreement, each Party shall bear the costs and expenses incurred by it in connection with the preparation, execution and performance of this Agreement and the Transaction, including all fees and expenses of agents, representative, counsel, accountants and other professional advisors.
18.6    Notices
Any notice to be given under this Agreement shall be in writing and in the English language. Such notice shall be deemed duly given or made when delivered personally or by post or email to the relevant Party using the following contact details (which may be changed by the relevant Party upon prior written notification to the other Party):
						
	If to the Sellers:	the Sellers' Representative:
		
		[***]
		
	With a copy to	[***]
		
	If to the Buyer:	User Testing, Inc.
Office of the General Counsel
690 5th Street
San Francisco, CA 94107
[***]
		
	With a copy to	[***]

38

18.7    Invalidity etc.
Any invalidity, illegality or unenforceability of any provision of this Agreement in any jurisdiction, shall not affect the validity, legality or enforceability of the relevant provision in any other jurisdiction, or of any other provision of this Agreement in any jurisdiction.
18.8    Overdue interest
If a Party which is required to pay any sum (including interest) under this Agreement fails to pay such sum when due for payment, it shall pay interest on such sum for the period from and including the due date up to the date of actual payment in accordance with the Norwegian act relating to interest on overdue payment of 1976 (Norwegian: forsinkelsesrenteloven).
19    GOVERNING LAW; LEGAL VENUE
19.1    All matters arising out of or relating to this Agreement shall be governed by Norwegian law.
19.2    Any dispute arising from or related to this Agreement shall be finally settled by arbitration according to the Norwegian act no. 25/2004 on arbitration (Norwegian: lov nr. 25/2004, voldgiftsloven). The place for the arbitration shall be Oslo and the language for all documentation and proceedings related to the arbitration shall be Norwegian. The dispute, the arbitration proceedings, the documentation and testimony exchanged during the arbitration and the arbitral award shall be confidential.
* * *
Execution blocks follow on next page
39

SIGNATURE PAGE
						
	USER TESTING, INC.	
		
		
		
		
	Andrew MacMillan	
		

						
	On behalf of the Sellers	
		
		
		
		
		
	Christoffer Moen	
	Attorney-in-fact, Sellers' Representative	
		

On behalf of the Ultimate Owners with respect to clause 15.4, being the owners of Cmoen Invest AS, Hauglid Holding AS and Jining Kea Zhang AS, respectively
									
			
			
			
	Christoffer Moen		Erik Hauglid
			
	Attorney-in-fact		Attorney-in-fact
			
			
			
			
			
	Kea Zhang		
			
	Attorney-in-fact		

40

APPENDIX 1 THE SELLERS AND ALLOCATION OF CONSIDERATION
[***]

41

APPENDIX 2 LOCKED BOX ACCOUNTS
[***]

42

APPENDIX 3 COMPANY SELLERS’ CREDIT
[***]

43

APPENDIX 4 DETERMINATION OF THE REVENUE
1.1    The Buyer shall prepare and deliver to the Sellers' Representative a draft P&L Statement no later 31 March 2021, including the Revenue on which the Earn-Out shall be based.
1.2    The Buyer shall grant and shall also procure that the Company grants the Sellers' Representative (and Expert, if applicable) such documentation as may reasonably be requested by the Sellers in order for the Sellers to verify the Revenue included in the P&L Statement.
1.3    In the event that the Sellers' Representative does not agree on the Revenue included in the P&L Statement, the Sellers Representative shall object to the Buyer in writing within thirty (30) calendar days after the receipt of the Buyer's P&L Statement. If the Sellers' Representative object within the relevant thirty days' period, the Parties shall attempt to agree on the Revenue.
1.4    If the Parties have not reached an agreement on the Revenue within thirty (30) calendar days after the objection by the Sellers' Representative, each of the Buyer and the Sellers' Representative may require that a reputable audit firm being independent of the Buyer, the Group and the Sellers (the “Expert”) shall decide on the Revenue, and confirm the correct Revenue to be used for the purpose of determining the Earn-Out. The Expert shall be agreed to by the Parties.
1.5    If the Expert is so appointed, the Sellers' Representative shall submit its calculation of the Revenue. The Buyer and the Group Companies shall grant access for the Expert to all information and documentation reasonably requested for the purpose of determining the Revenue. Neither of the Parties may discuss the merits of the case with the Expert without the presence of the other Party. The Expert must provide its decision on the Revenue as soon as practically possible.
1.6    In the absence of manifest error or fraud the Expert’s decision on the Revenue shall be final and binding on the Parties. For avoidance of doubt, the Expert is acting as an expert and not an arbitrator.
1.7    The Sellers and the Buyer shall bear the costs for the Expert in the same proportion as to which the Expert’s decision on the Revenue differs from the Parties' original opinion of the Revenue.

44

APPENDIX 5 BUSINESS PLAN
[***]

45

APPENDIX 6 ESCROW AGREEMENT
[***]

46

APPENDIX 7 COMPANY DISCLOSURE SCHEDULE
[***]

47

APPENDIX 8 THE IDEK GUARANTEE UNDERTAKING
[***]
48

APPENDIX 9 PROVIDED INFORMATION
Appendix 9 is enclosed in the form of a USB memory stick.
49

THIRD LOAN AND SECURITY MODIFICATION AGREEMENT
This THIRD LOAN AND SECURITY MODIFICATION AGREEMENT (“Modification”) is entered into as of September 10, 2020, by and among USER TESTING, INC., a California corporation (“Parent”), TRUTHLAB TECHNOLOGIES INC., a Delaware corporation (“TruthLab,” and together with Parent, individually and collectively, jointly and severally, “Borrower”) and WESTERN ALLIANCE BANK, an Arizona corporation (“Bank”).
1.    DESCRIPTION OF EXISTING INDEBTEDNESS.  Among other indebtedness which may be owing by Borrower to Bank, Borrower is indebted to Bank pursuant to, among other documents, a Loan and Security Agreement, dated January 12, 2018, by and between Borrower and Bank, as may be amended from time to time, including but without limitation by that certain First Loan and Security Modification Agreement dated as of June 13, 2019, and that certain Second Loan and Security Modification Agreement dated as of March 18, 2020 (“Loan Agreement”). Capitalized terms used without definition herein shall have the meanings assigned to them in the Loan Agreement.  
Hereinafter, all indebtedness owing by Borrower to Bank shall be referred to as the “Indebtedness” and the Loan Agreement and any and all other documents executed by Borrower in favor of Bank shall be referred to as the “Existing Documents.”
2.    DESCRIPTION OF CHANGE IN TERMS
(a)    The following terms and their respective definitions are added to Section 1.1 of the Loan Agreement as follows:
“Parent” means USER TESTING, INC., a California corporation.
“Parent Scottish Enterprise Guaranty” means that certain Parent Company Guarantee dated on or after the date of the Scottish Enterprise Grant provided by Parent in favor of Scottish Enterprise in connection with the Scottish Enterprise Grant.
“Scottish Enterprise Grant” means that certain Scottish Enterprise Grant Award dated July 30, 2020, in an aggregate amount not to exceed £3,201,879 provided by Scottish Enterprise to User Testing UK in connection with the project titled “Human Insights Program”.
(b)    New clauses (g) and (h) are added to the definition of “Permitted Indebtedness” in Section 1.1 of the Loan Agreement as follows:
(g)    Indebtedness of User Testing UK to Scottish Enterprise pursuant to the Scottish Enterprise Grant in an aggregate amount not to exceed £3,201,879.
(h)    the Parent Scottish Enterprise Guaranty.
(c)    Section 6.8 of the Loan Agreement is amended and restated as follows:
6.8 Financial Covenants.
(a)    Liquidity.  Borrower shall maintain at all times Liquidity equal to the greater of (i) Three Million Dollars ($3,000,000) or (ii) 6 Month Cash Burn.
(b)    Minimum Cash.  Borrower shall maintain at all times unrestricted cash at Bank in an amount equal to at least the Dollar Equivalent of the aggregate amount of the 
1

grant awards distributed under the Scottish Enterprise Grant. “Dollar Equivalent” means the equivalent amount therefor in U.S. Dollars as determined by Bank on the basis of the then-prevailing rate of exchange for the sales of such foreign currency on the day such grant award is received by User Testing UK.
(d)    Exhibit D (Compliance Certificate) to the Loan Agreement is replaced with Exhibit D attached hereto.
3.    CONSISTENT CHANGES. The Existing Documents are each hereby amended wherever necessary to reflect the changes described above.
4.    NO DEFENSES OF BORROWER/GENERAL RELEASE. Borrower agrees that, as of this date, it has no defenses against the obligations to pay any amounts under the Indebtedness. Each of Borrower and its affiliates (each, a “Releasing Party”) acknowledges that Bank would not enter into this Modification without Releasing Party’s assurance that it has no claims against Bank or any of Bank’s officers, directors, employees or agents. Except for the obligations arising hereafter under this Modification, each Releasing Party releases Bank, and each of Bank’s officers, directors and employees from any known or unknown claims that Releasing Party now has against Bank of any nature, including any claims that Releasing Party, its successors, counsel, and advisors may in the future discover they would have now had if they had known facts not now known to them, whether founded in contract, in tort or pursuant to any other theory of liability, including but not limited to any claims arising out of or related to the Loan Agreement or the transactions contemplated thereby. Releasing Party waives the provisions of California Civil Code section 1542, which states:
A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.
The provisions, waivers and releases set forth in this section are binding upon each Releasing Party and its shareholders, agents, employees, assigns and successors in interest. The provisions, waivers and releases of this section shall inure to the benefit of Bank and its agents, employees, officers, directors, assigns and successors in interest. The provisions of this section shall survive payment in full of the Obligations, full performance of all the terms of this Modification and the Loan Agreement, and/or Bank’s actions to exercise any remedy available under the Agreement or otherwise.
5.    CONTINUING VALIDITY. Borrower understands and agrees that in modifying the existing Indebtedness, Bank is relying upon Borrower’s representations, warranties, and agreements, as set forth in the Existing Documents. Except as expressly modified pursuant to this Modification, the terms of the Existing Documents remain unchanged and in full force and effect. Bank’s agreement to modifications to the existing Indebtedness pursuant to this Modification in no way shall obligate Bank to make any future modifications to the Indebtedness. Nothing in this Modification shall constitute a satisfaction of the Indebtedness. It is the intention of Bank and Borrower to retain as liable parties all makers and endorsers of Existing Documents, unless the party is expressly released by Bank in writing. No maker, endorser, or guarantor will be released by virtue of this Modification. The terms of this paragraph apply not only to this Modification, but also to any subsequent modification agreements.
2

6.    CONDITIONS. The effectiveness of this Modification is conditioned upon Bank’s receipt, in form and substance satisfactory to Bank, of the following:
(a)    this Modification, duly executed by Borrower;
(b)    payment of all Bank Expenses incurred through the date of this Modification; and
(c)    such other documents, and completion of such other matters, as Bank may reasonably deem necessary or appropriate.
7.    NOTICE OF FINAL AGREEMENT.  BY SIGNING THIS DOCUMENT EACH PARTY REPRESENTS AND AGREES THAT: (A) THIS WRITTEN AGREEMENT REPRESENTS THE FINAL AGREEMENT BETWEEN THE PARTIES, (B) THERE ARE NO UNWRITTEN ORAL AGREEMENTS BETWEEN THE PARTIES, AND (C) THIS WRITTEN AGREEMENT MAY NOT BE CONTRADICTED BY EVIDENCE OF ANY PRIOR, CONTEMPORANEOUS, OR SUBSEQUENT ORAL AGREEMENTS OR UNDERSTANDINGS OF THE PARTIES.
8.    COUNTERSIGNATURE.  This Modification shall become effective only when executed by Bank and Borrower.
3

IN WITNESS WHEREOF, the parties hereto have caused this Modification to be duly executed and delivered as of the date first written above.
						
	BORROWER:
		
	USER TESTING, INC.,
	a California corporation
		
	By:	/s/ Tien Anh Nguyen
		
	Name: 	Tien Anh Nguyen
		
	Title:	CFO
		
		
	TRUTHLAB TECHNOLOGIES INC.,
	a Delaware corporation
		
	By:	/s/ Tien Anh Nguyen
		
	Name:	Tien Anh Nguyen
		
	Title:	CFO (of User Testing, Inc.)

						
	BANK:	
		
	WESTERN ALLIANCE BANK,
	an Arizona corporation
		
	By:	/s/ Tim Bruckner
		
	Name:	Tim Bruckner
		
	Title:	CCO

1

EXHIBIT D
COMPLIANCE CERTIFICATE
						
	TO:	WESTERN ALLIANCE BANK, an Arizona corporation
		
	FROM:	USER TESTING, INC., a California corporation
TRUTHLAB TECHNOLOGIES INC., a Delaware corporation

The undersigned authorized officer of USER TESTING, INC., a California corporation, hereby certifies that in accordance with the terms and conditions of the Loan and Security Agreement between Borrower and Bank (the “Agreement”), (i) Borrower is in complete compliance for the period ending __________ with all required covenants except as noted below and (ii) all representations and warranties of Borrower stated in the Agreement are true and correct as of the date hereof. Attached herewith are the required documents supporting the above certification. The Officer further certifies that these are prepared in accordance with Generally Accepted Accounting Principles (GAAP) and are consistently applied from one period to the next except as explained in an accompanying letter or footnotes.
																					
	Please indicate compliance status by circling Yes/No under “Complies” column.
							
	Reporting Covenant		Required				Complies
							
	Annual financial statements (CPA Audited)		FYE within 180 days				Yes     No

							
	Monthly financial statements and Compliance Certificate		Monthly within 30 days				Yes     No

							
							
	10K and 10Q		(as applicable)				Yes     No

							
	Annual operating budget, sales projections and operating plans approved by board of directors		Annually no later than 30 days after to the beginning of each fiscal year
				Yes     No

							
	A/R & A/P Agings, Borrowing Base Certificate, Deferred Revenue Schedule

		Monthly within 30 days				Yes     No

							
	A/R Audit		Initial and Annual				Yes     No

							
	Deposit balances with Bank		$				
							
	Deposit balance outside Bank		$				
							
	Financial Covenant		Required		Actual		Complies
							
	Liquidity		(i) $3MM or (ii) 6				Yes     No

							
							
	Minimum Cash with Bank		$		$		Yes     No

1

																														
	Comments Regarding Exceptions:  See Attached
			BANK USE ONLY
										
	Sincerely,			Received by:		
						AUTHORIZED SIGNER	
										
				Date:		
										
				Verified:		
	SIGNATURE					AUTHORIZED SIGNER	
										
				Date:		
	TITLE									
				
				Compliance Status	Yes		No	
	DATE									
										

2

FOURTH LOAN AND SECURITY MODIFICATION AGREEMENT
This FOURTH LOAN AND SECURITY MODIFICATION AGREEMENT (this “Modification”) is entered into as of January 21, 2021, by and between USER TESTING, INC., a California corporation (“Borrower”), and WESTERN ALLIANCE BANK, an Arizona corporation (“Bank”).
1.    DESCRIPTION OF EXISTING INDEBTEDNESS. Among other indebtedness which may be owing by Borrower to Bank, Borrower is indebted to Bank pursuant to, among other documents, a Loan and Security Agreement, dated January 12, 2018, by and between Borrower and Bank, as may be amended from time to time, including but without limitation by that certain First Loan and Security Modification Agreement dated as of June 13, 2019, that certain Second Loan and Security Modification Agreement dated as of March 18, 2020, and that certain Third Loan and Security Modification Agreement dated as of September 10, 2020 (“Loan Agreement”). Capitalized terms used without definition herein shall have the meanings assigned to them in the Loan Agreement.
Hereinafter, all indebtedness owing by Borrower to Bank shall be referred to as the “Indebtedness” and the Loan Agreement and any and all other documents executed by Borrower in favor of Bank shall be referred to as the “Existing Documents.”
2.    DESCRIPTION OF CHANGE IN TERMS.
(a)    Truthlabs Technologies Inc., a Delaware corporation, is removed as a Borrower under the Loan Agreement and no longer has any rights and obligations of a Borrower under the Loan Agreement. Each reference to “Borrower” in the Loan Agreement shall mean and refer to User Testing, Inc., a California corporation, and/or any other entity becoming a Borrower under the Loan Agreement.
(b)    The following term and its definition is amended and restated in Section 1.1 of the Loan Agreement as follows:
“Revolving Maturity Date” means April 12, 2021.
(c)    Section 6.3(b) of the Loan Agreement is amended and restated as follows:
(b) as soon as available, but in any event within one hundred eighty (180) days after the end of Borrower’s fiscal year, audited consolidated financial statements of Borrower prepared in accordance with GAAP, consistently applied, together with an unqualified opinion on such financial statements of an independent certified public accounting firm reasonably acceptable to Bank; provided, however, Borrower shall not be required to deliver such audited financial statements from January 12, 2021 through April 12, 2021;
(d)    The paragraph in Section 6.3 of the Loan Agreement that begins with “Borrower shall deliver to Bank with the monthly financial statements a Compliance Certificate...” is amended and restated as follows:
Borrower shall deliver to Bank with the monthly financial statements a Compliance Certificate signed by a Responsible Officer in substantially the form of Exhibit D hereto; provided, however, from January 12, 2021 through April 12, 2021, Borrower shall not be required to deliver to Bank such Compliance Certificates.
(e)    Section 6.8(b) of the Loan Agreement is amended and restated as follows:
(b)    Minimum Cash. Borrower shall maintain at all times unrestricted cash at Bank in an amount equal to at least Fifteen Million Dollars ($15,000,000).
1

(f)    Section 7.3 of the Loan Agreement is amended and restated as follows:
7.3    Mergers or Acquisitions. Merge or consolidate, or permit any of its Subsidiaries to merge or consolidate, with or into any other business organization, or acquire, or permit any of its Subsidiaries to acquire, all or substantially all of the capital stock or property of another Person, except in a transaction where (a) the ending unrestricted cash balances at Bank after giving effect to such transaction is in the aggregate at least Fifteen Million Dollars ($15,000,000), (b) the total consideration including cash and the value of any non-cash consideration, for all such transactions does not in the aggregate exceed Two Million Dollars ($2,000,000) during the term of this Agreement, (c) no Event of Default has occurred and is continuing or would exist after giving effect to such transaction, and (d) Borrower is the surviving legal entity.
3.    CONSISTENT CHANGES. The Existing Documents are each hereby amended wherever necessary to reflect the changes described above.
4.    NO DEFENSES OF BORROWER/GENERAL RELEASE. Borrower agrees that, as of this date, it has no defenses against the obligations to pay any amounts under the Indebtedness. Each of Borrower and its affiliates (each, a “Releasing Party”) acknowledges that Bank would not enter into this Modification without Releasing Party’s assurance that it has no claims against Bank or any of Bank’s officers, directors, employees or agents. Except for the obligations arising hereafter under this Modification, each Releasing Party releases Bank, and each of Bank’s officers, directors and employees from any known or unknown claims that Releasing Party now has against Bank of any nature, including any claims that Releasing Party, its successors, counsel, and advisors may in the future discover they would have now had if they had known facts not now known to them, whether founded in contract, in tort or pursuant to any other theory of liability, including but not limited to any claims arising out of or related to the Loan Agreement or the transactions contemplated thereby. Releasing Party waives the provisions of California Civil Code section 1542, which states:
A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.
The provisions, waivers and releases set forth in this section are binding upon each Releasing Party and its shareholders, agents, employees, assigns and successors in interest. The provisions, waivers and releases of this section shall inure to the benefit of Bank and its agents, employees, officers, directors, assigns and successors in interest. The provisions of this section shall survive payment in full of the Obligations, full performance of all the terms of this Modification and the Loan Agreement, and/or Bank’s actions to exercise any remedy available under the Agreement or otherwise.
5.    CONTINUING VALIDITY. Borrower understands and agrees that in modifying the existing Indebtedness, Bank is relying upon Borrower’s representations, warranties, and agreements, as set forth in the Existing Documents. Except as expressly modified pursuant to this Modification, the terms of the Existing Documents remain unchanged and in full force and effect. Bank’s agreement to modifications to the existing Indebtedness pursuant to this Modification in no way shall obligate Bank to make any future modifications to the Indebtedness. Nothing in this Modification shall constitute a satisfaction of the Indebtedness. It is the intention of Bank and Borrower to retain as liable parties all makers and endorsers of Existing Documents, unless the party is expressly released by Bank in writing. No maker, endorser, or guarantor will be released by virtue of this Modification. The terms of this paragraph apply not only to this Modification, but also to any subsequent modification agreements.
6.    LOAN PAYMENT EVENT. Bank and Borrower hereby acknowledge and agree that the Revolving Maturity Date of the Loan Agreement was January 12, 2021, upon which date all Advances and all other amounts 
2

outstanding under the Loan Agreement were due and payable (the “Loan Payment Event”). Bank hereby waives the Loan Payment Event, in this instance only, provided, however, that such waiver does not constitute a waiver, amendment, or forbearance of Borrower’s obligation to pay the Advances and all other amounts outstanding under the Loan Agreement on the Revolving Maturity Date, as amended by this Modification. Furthermore, Bank does not waive any other failure by Borrower to perform any of its obligations under the Loan Agreement or any other Loan Document. This waiver is not a continuing waiver with respect to any failure by Borrower to perform any obligation under the Loan Agreement or the other Loan Documents after the date of this Modification, and Bank does not waive any obligations Borrower may have under the Loan Agreement, as amended by this Modification, or the other Loan Documents after the date of this Modification, in each case including, without limitation, Borrower’s obligation to repay the Advances and all other amounts outstanding under the Loan Agreement on the Revolving Maturity Date, as amended by this Modification.
7.    CONDITIONS. The effectiveness of this Modification is conditioned upon Bank’s receipt, in form and substance satisfactory to Bank, of the following:
(a)    this Modification, duly executed by Borrower;
(b)    a certificate of the Secretary of each Borrower with respect to incumbency and resolutions authorizing the execution and delivery of this Modification;
(c)    payment of all Bank Expenses incurred through the date of this Modification; and
(d)    such other documents, and completion of such other matters, as Bank may reasonably deem necessary or appropriate.
8.    NOTICE OF FINAL AGREEMENT. BY SIGNING THIS DOCUMENT EACH PARTY REPRESENTS AND AGREES THAT: (A) THIS WRITTEN AGREEMENT REPRESENTS THE FINAL AGREEMENT BETWEEN THE PARTIES, (B) THERE ARE NO UNWRITTEN ORAL AGREEMENTS BETWEEN THE PARTIES, AND (C) THIS WRITTEN AGREEMENT MAY NOT BE CONTRADICTED BY EVIDENCE OF ANY PRIOR, CONTEMPORANEOUS, OR SUBSEQUENT ORAL AGREEMENTS OR UNDERSTANDINGS OF THE PARTIES.
9.    COUNTERSIGNATURE. This Modification shall become effective only when executed by Bank and Borrower.
3

In Witness Whereof, the parties hereto have caused this Modification to be duly executed and delivered as of the date first written above.
						
	BORROWER:

	
	USER TESTING, INC.,

	a California corporation

		
	By:	/s/ Tien-Anh Nguyen

	Name:	Tien-Anh Nguyen
	Title:	Chief Financial Officer
		
	BANK:

	
	WESTERN ALLIANCE BANK,

	an Arizona corporation

		
	By:	/s/ Riesa L. Nunes

	Name:	Riesa L. Nunes

	Title:	Director

1

FIFTH LOAN AND SECURITY MODIFICATION AGREEMENT
This FIFTH LOAN AND SECURITY MODIFICATION AGREEMENT (this “Modification”) is entered into as of June 18, 2021, by and between USER TESTING, INC., a California corporation (“Borrower”), and WESTERN ALLIANCE BANK, an Arizona corporation (“Bank”).
1.    DESCRIPTION OF EXISTING INDEBTEDNESS. Among other indebtedness which may be owing by Borrower to Bank, Borrower is indebted to Bank pursuant to, among other documents, a Loan and Security Agreement, dated January 12, 2018, by and between Borrower and Bank, as may be amended from time to time, including but without limitation by that certain First Loan and Security Modification Agreement dated as of June 13, 2019, that certain Second Loan and Security Modification Agreement dated as of March 18, 2020, that certain Third Loan and Security Modification Agreement dated as of September 10, 2020, and that certain Fourth Loan and Security Modification Agreement dated as of January 21, 2021 (“Loan Agreement”). Capitalized terms used without definition herein shall have the meanings assigned to them in the Loan Agreement.
Hereinafter, all indebtedness owing by Borrower to Bank shall be referred to as the “Indebtedness” and the Loan Agreement and any and all other documents executed by Borrower in favor of Bank shall be referred to as the “Existing Documents.”
2.    DESCRIPTION OF CHANGE IN TERMS.
(a)    The following terms and their respective definitions are amended and restated in Section 1.1 of the Loan Agreement as follows:
“Prime Rate” means the greater of (i) three and one quarter percent (3.25%) and (ii) the Prime Rate published in the Money Rates section of the Western Edition of The Wall Street Journal, or such other rate of interest publicly announced from time to time by Bank as its Prime Rate. Bank may price loans to its customers at, above or below the Prime Rate. Any change in the Prime Rate shall take effect at the opening of business on the day specified in the public announcement of a change in Prime Rate.
“Revolving Line” means a credit extension of up to Five Million Five Hundred Thousand Dollars ($5,500,000).
“Revolving Maturity Date” means June 18, 2024.
(b)    The following terms and their respective definitions are deleted in their entirety from Section 1.1 of the Loan Agreement:
“6 Month Cash Burn”; “Borrowing Base”; “Eligible Recurring Revenue Contracts”; “Liquidity”; “MRR Retention Rate”; “Recurring Revenue”.
(c)    Section 2.1(a) of the Loan Agreement is amended and restated as follows:
(a)    Revolving Advance. No Advances shall be made under the Revolving Line.
1

(d)    Section 2.1(b) of the Loan Agreement is amended and restated as follows:
(b)    Credit Cards. Subject to the terms and conditions of this Agreement, Borrower may request business credit cards (the “Credit Card Services”) by delivering to Bank such applications on Bank’s standard forms as requested by Bank; provided, however, that (i) the total amount of the Credit Card Services shall not exceed the Credit Cards Limit and (ii) the aggregate amount of the outstanding Advances plus the aggregate amounts outstanding for Credit Card Services shall not exceed the Revolving Line. If at any time the Revolving Facility is terminated or otherwise ceases to exist, Borrower shall immediately secure to Bank’s satisfaction its obligations with respect to any Credit Card Services, and, effective as of such date, the balance in any deposit accounts held by Bank and the certificates of deposit issued by Bank in Borrower’s name (and any interest paid thereon or proceeds thereof, including any amounts payable upon the maturity or liquidation of such certificates), shall automatically secure such obligations to the extent of the then outstanding Credit Card Services. Borrower authorizes Bank to hold such balances in pledge and to decline to honor any drafts thereon or any requests by Borrower or any other Person to pay or otherwise transfer any part of such balances for so long as the Credit Card Services continue.
(e)    Section 2.2 of the Loan Agreement is amended and restated as follows:
2.2    Overadvances. (i) If the aggregate amount of the outstanding Advances plus the aggregate amounts outstanding under the Letters of Credit Sublimit exceeds the Revolving Line at any time or (ii) if the aggregate amount of the outstanding Advances plus the aggregate amounts outstanding for Credit Card Services exceeds the Revolving Line at any time, Borrower shall immediately pay to Bank, in cash, the amount of such excess.
(f)    Section 2.3(a)(i) of the Loan Agreement is amended and restated as follows:
(i)    Advances. Except as set forth in Section 2.3(b), the Advances shall bear interest, on the outstanding Daily Balance thereof, at a floating rate equal to the Prime Rate.
(g)    Section 5.4 of the Loan Agreement is amended and restated as follows:
5.4    Reserved.
(h)    Section 6.3 of the Loan Agreement is amended and restated as follows:
6.3    Financial Statements, Reports, Certificates. Borrower shall deliver the following to Bank: (a) as soon as available, but in any event within (i) thirty (30) days after the end of each calendar month if Borrower maintains unrestricted cash at Bank in an amount less than Twenty Million Dollars ($20,000,000), and (ii) forty five (45) days after the end of each calendar quarter if Borrower maintains unrestricted cash at Bank in an amount equal to at least Twenty Million Dollars ($20,000,000), a company prepared consolidated and consolidating balance sheet, income statement, and cash flow statement covering Borrower’s consolidated and consolidating operations during such period, prepared in accordance with GAAP, consistently applied, in a form acceptable to Bank and certified by a Responsible Officer; (b) as soon as available, but in any event within 
2

two hundred seventy (270) days after the end of Borrower’s fiscal year, audited consolidated financial statements of Borrower prepared in accordance with GAAP, consistently applied, together with an unqualified opinion on such financial statements of an independent certified public accounting firm reasonably acceptable to Bank; provided, however, Borrower shall deliver to Bank such audited financial statements for fiscal year 2019 by no later than June 30, 2021; (c) copies of all statements, reports and notices sent or made available generally by Borrower to its security holders or to any holders of Subordinated Debt and, if applicable, all reports on Forms 10-K and 10-Q filed with the Securities and Exchange Commission; (d) promptly upon receipt of notice thereof, a report of any legal actions pending or threatened against Borrower or any Subsidiary that could result in damages or costs to Borrower or any Subsidiary of One Hundred Thousand Dollars ($100,000) or more; (e) as soon as available, but in any event no later than the earlier to occur of ninety (90) days following the beginning of each fiscal year or the date of approval by Borrower’s board of directors, an annual operating budget and financial projections (including income statements, balance sheets and cash flow statements) for such fiscal year, presented in a monthly format, approved by Borrower’s board of directors, and in a form and substance acceptable to Bank; and (f) such budgets, sales projections, operating plans or other financial information as Bank may reasonably request from time to time.
Within (i) thirty (30) days after the end of each calendar month if Borrower maintains unrestricted cash at Bank in an amount less than Twenty Million Dollars ($20,000,000), and (ii) forty five (45) days after the end of each calendar quarter if Borrower maintains unrestricted cash at Bank in an amount equal to at least Twenty Million Dollars ($20,000,000), Borrower shall deliver to Bank an MRR schedule, signed by a Responsible Officer, together with aged listings of accounts receivable and accounts payable, all in form and substance satisfactory to Bank.
Borrower shall deliver to Bank, together with the financial statements delivered in accordance with Section 6.3(a), a Compliance Certificate signed by a Responsible Officer in substantially the form of Exhibit D hereto.
Bank shall have a right from time to time hereafter to audit Borrower’s Accounts and appraise Collateral at Borrower’s expense, provided that such audits will be conducted no more often than every twelve (12) months unless an Event of Default has occurred and is continuing.
(i)    Section 6.7 of the Loan Agreement is amended and restated as follows:
6.7    Accounts. Borrower shall maintain and shall cause each of its Subsidiaries to maintain its depository, operating, and investment accounts with Bank; provided, however, Borrower and each of its Subsidiaries may maintain an account at a financial institution other than Bank so long as Borrower (1) delivers to Bank a control agreement or other appropriate instrument with respect to such account to perfect Bank’s Lien in such account in accordance with the terms hereunder prior to the establishment of such account, which control agreement may not be terminated without prior written consent of Bank or (2) maintains at least Five Million Five Hundred Thousand Dollars ($5,500,000) in cash deposits in its accounts with Bank at all times.
3

(j)    Section 6.8 of the Loan Agreement is amended and restated as follows:
6.8    Reserved.
(k)    Exhibit C (Borrowing Base Certificate) to the Loan Agreement is deleted in its entirety.
(l)    Exhibit D (Compliance Certificate) to the Loan Agreement is replaced with Exhibit D attached hereto.
3.    CONSISTENT CHANGES. The Existing Documents are each hereby amended wherever necessary to reflect the changes described above.
4.    NO DEFENSES OF BORROWER/GENERAL RELEASE. Borrower agrees that, as of this date, it has no defenses against the obligations to pay any amounts under the Indebtedness. Each of Borrower and its affiliates (each, a “Releasing Party”) acknowledges that Bank would not enter into this Modification without Releasing Party’s assurance that it has no claims against Bank or any of Bank’s officers, directors, employees or agents. Except for the obligations arising hereafter under this Modification, each Releasing Party releases Bank, and each of Bank’s officers, directors and employees from any known or unknown claims that Releasing Party now has against Bank of any nature, including any claims that Releasing Party, its successors, counsel, and advisors may in the future discover they would have now had if they had known facts not now known to them, whether founded in contract, in tort or pursuant to any other theory of liability, including but not limited to any claims arising out of or related to the Loan Agreement or the transactions contemplated thereby. Releasing Party waives the provisions of California Civil Code section 1542, which states:
A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.
The provisions, waivers and releases set forth in this section are binding upon each Releasing Party and its shareholders, agents, employees, assigns and successors in interest. The provisions, waivers and releases of this section shall inure to the benefit of Bank and its agents, employees, officers, directors, assigns and successors in interest. The provisions of this section shall survive payment in full of the Obligations, full performance of all the terms of this Modification and the Loan Agreement, and/or Bank’s actions to exercise any remedy available under the Agreement or otherwise.
5.    CONTINUING VALIDITY. Borrower understands and agrees that in modifying the existing Indebtedness, Bank is relying upon Borrower’s representations, warranties, and agreements, as set forth in the Existing Documents. Except as expressly modified pursuant to this Modification, the terms of the Existing Documents remain unchanged and in full force and effect. Bank’s agreement to modifications to the existing Indebtedness pursuant to this Modification in no way shall obligate Bank to make any future modifications to the Indebtedness. Nothing in this Modification shall constitute a satisfaction of the Indebtedness. It is the intention of Bank and Borrower to retain as liable parties all makers and endorsers of Existing Documents, unless the party is expressly released by Bank in writing. No maker, endorser, or guarantor will be released by virtue of this Modification. The terms of this paragraph apply not only to this Modification, but also to any subsequent modification agreements.
4

6.    CONDITIONS. The effectiveness of this Modification is conditioned upon Bank’s receipt, in form and substance satisfactory to Bank, of the following:
(a)    this Modification, duly executed by Borrower;
(b)    a certificate of the Secretary of each Borrower with respect to incumbency and resolutions authorizing the execution and delivery of this Modification;
(c)    payment of all Bank Expenses incurred through the date of this Modification; and
(d)    such other documents, and completion of such other matters, as Bank may reasonably deem necessary or appropriate.
7.    NOTICE OF FINAL AGREEMENT. BY SIGNING THIS DOCUMENT EACH PARTY REPRESENTS AND AGREES THAT: (A) THIS WRITTEN AGREEMENT REPRESENTS THE FINAL AGREEMENT BETWEEN THE PARTIES, (B) THERE ARE NO UNWRITTEN ORAL AGREEMENTS BETWEEN THE PARTIES, AND (C) THIS WRITTEN AGREEMENT MAY NOT BE CONTRADICTED BY EVIDENCE OF ANY PRIOR, CONTEMPORANEOUS, OR SUBSEQUENT ORAL AGREEMENTS OR UNDERSTANDINGS OF THE PARTIES.
8.    COUNTERSIGNATURE. This Modification shall become effective only when executed by Bank and Borrower.

5

IN WITNESS WHEREOF, the parties hereto have caused this Modification to be duly executed and delivered as of the date first written above.
						
	BORROWER:
	
	USER TESTING, INC.,
	a California corporation
		
		
	By:	/s/ Jon Pexton
	Name:	Jon Pexton
	Title:	CFO
		
		
		
	BANK:
		
	WESTERN ALLIANCE BANK,
	an Arizona corporation
		
		
	By:	/s/ Shirish Sharma
	Name:	Shirish Sharma
	Title:	Vice President

1

EXHIBIT D 
COMPLIANCE CERTIFICATE
TO:    WESTERN ALLIANCE BANK, an Arizona corporation 
FROM:    USER TESTING, INC., a California corporation
The undersigned authorized officer of USER TESTING, INC., a California corporation, hereby certifies that in accordance with the terms and conditions of the Loan and Security Agreement between Borrower and Bank (the “Agreement”), (i) Borrower is in complete compliance for the period ending                                  with all required covenants except as noted below and (ii) all representations and warranties of Borrower stated in the Agreement are true and correct as of the date hereof. Attached herewith are the required documents supporting the above certification. The Officer further certifies that these are prepared in accordance with Generally Accepted Accounting Principles (GAAP) and are consistently applied from one period to the next except as explained in an accompanying letter or footnotes.
Please indicate compliance status by circling Yes/No under “Complies” column.
												
	Reporting Covenant	Required	Complies
	Annual financial statements (CPA Audited)	FYE within 270 days (by 6/30/21 for FY 2019)	Yes	No
	Monthly/quarterly financial statements and Compliance Certificate	Monthly within 30 days or quarterly within 45 days, as applicable	Yes	No
	10K and 10Q	(as applicable)	Yes	No
	Annual operating budget, sales projections and operating plans approved by board of directors	Annually no later than 90 days after to the beginning of each fiscal year	Yes	No
	A/R & A/P Agings	Monthly within 30 days or quarterly within 45 days, as applicable	Yes	No
	A/R Audit	Initial and Annual	Yes	No
	Deposit balances with Bank	$                                 
		
	Deposit balance outside Bank	$                                 
		

1

																											
	Comments Regarding Exceptions:		BANK USE ONLY			
	See Attached.								
			Received by:		
	Sincerely,				AUTHORIZED SIGNER			
			Date: 				
							
									
	SIGNATURE		Verified:			
					AUTHORIZED SIGNER			
									
	TITLE		Date:				
									
									
	DATE		Compliance Status	Yes	No	

2

CORPORATE RESOLUTIONS TO BORROW
			
	Borrower: USER TESTING, INC., a California corporation

I, the undersigned Secretary or Assistant Secretary of USER TESTING, INC., a California corporation (the “Corporation”), HEREBY CERTIFY that the Corporation is organized and existing under and by virtue of the laws of the State of California.
I FURTHER CERTIFY that the Articles of Incorporation and the Bylaws of the Corporation which were previously delivered to Bank remain true, accurate, and complete and have not been amended, supplemented or restated and are and continue to be in full force and effect.
I FURTHER CERTIFY that at a meeting of the Directors of the Corporation, duly called and held, at which a quorum was present and voting (or by other duly authorized corporate action in lieu of a meeting), the following resolutions (the “Resolutions”) were adopted.
BE IT RESOLVED, that any one (1) of the following named officers, employees, or agents of this Corporation, whose actual signatures are shown below:
															
	NAMES		POSITION		ACTUAL SIGNATURES
					
					
	Jon Pexton		CFO		/s/ Jon Pexton
					
	Andy MacMillan		CEO		/s/ Andy MacMillan
					
					
					
					
					

acting for and on behalf of this Corporation and as its act and deed be, and they hereby are, authorized and empowered:
Borrow Money. To borrow from time to time from Western Alliance Bank, an Arizona corporation (“Bank”), on such terms as may be agreed upon between the officers, employees, or agents of the Corporation and Bank, such sum or sums of money as in their judgment should be borrowed, without limitation.
Execute Loan Documents. To execute and deliver to Bank that certain Fifth Loan and Security Modification Agreement dated as of June 18, 2021, and any other agreement, document or instrument entered into in connection with the Loan and Security Agreement dated as of January 12, 2018, between Corporation and Bank, including any amendments, all as amended or extended from time to time (collectively, the “Loan Documents”), and also to execute and deliver to Bank one or more renewals, extensions, modifications, refinancings, consolidations, or substitutions for the Loan Documents, or any portion thereof.
3

Grant Security. To grant a security interest to Bank in the Collateral described in the Loan Documents, which security interest shall secure all of the Corporation’s Obligations, as described in the Loan Documents.
Negotiate Items. To draw, endorse, and discount with Bank all drafts, trade acceptances, promissory notes, or other evidences of indebtedness payable to or belonging to the Corporation or in which the Corporation may have an interest, and either to receive cash for the same or to cause such proceeds to be credited to the account of the Corporation with Bank, or to cause such other disposition of the proceeds derived therefrom as they may deem advisable.
Letters of Credit. To execute letter of credit applications and other related documents pertaining to Bank’s issuance of letters of credit.
Corporate Credit Cards. To execute corporate credit card applications and agreements and other related documents pertaining to Bank’s provision of corporate credit cards.
Further Acts. In the case of lines of credit, to designate additional or alternate individuals as being authorized to request advances thereunder, and in all cases, to do and perform such other acts and things, to pay any and all fees and costs, and to execute and deliver such other documents and agreements as they may in their discretion deem reasonably necessary or proper in order to carry into effect the provisions of these Resolutions.
BE IT FURTHER RESOLVED, that any and all acts authorized pursuant to these resolutions and performed prior to the passage of these resolutions are hereby ratified and approved, that these Resolutions shall remain in full force and effect and Bank may rely on these Resolutions until written notice of their revocation shall have been delivered to and received by Bank. Any such notice shall not affect any of the Corporation’s agreements or commitments in effect at the time notice is given.
I FURTHER CERTIFY that the officers, employees, and agents named above are duly elected, appointed, or employed by or for the Corporation, as the case may be, and occupy the positions set forth opposite their respective names; that the foregoing Resolutions now stand of record on the books of the Corporation; and that the Resolutions are in full force and effect and have not been modified or revoked in any manner whatsoever.
IN WITNESS WHEREOF, I have hereunto set my hand on June 18, 2021, and attest that the signatures set opposite the names listed above are their genuine signatures.
						
	CERTIFIED AND ATTESTED BY:
		
		
	X	/s/ Ambyr O'Donnell
	Secretary or Assistant Secretary of Borrower

			
	

4

*** If the Secretary, Assistant Secretary or other certifying officer executing above is designated by the resolutions set forth above as one of the authorized signing officers, this must also be signed by a second authorized officer or director of Borrower.
I, the                                of Borrower, hereby certify as to the above, as of the date set forth above.
						
	By:	
	Name:	

5Document

Exhibit 10.14

144 TOWNSEND STREET
LEASE AGREEMENT
THIS LEASE AGREEMENT (this “Lease”) is entered into as of April ___, 2020 (the “Effective Date”), by and between SOMA HUB LLC, a California limited liability company (“Landlord”), and USER TESTING, INC., a California corporation (“Tenant”).
RECITALS
A.    Landlord is the tenant under that certain Lease Agreement dated January 30, 2015, as amended by that certain First Amendment to Lease Agreement dated October 29, 2015 (collectively, the “Master Lease”), wherein NORTHSHORE RESOURCES V LP, a California limited partnership (“Master Landlord”) leased to Landlord certain premises (the “Master Premises”) consisting of the Land (as defined in the Master Lease) and that certain building (the “Building”) located at 144 Townsend Street, San Francisco, California, and all improvements located on the Land. A copy of the Master Lease (with certain confidential information redacted) is attached hereto as Exhibit A and made a part hereof.
B.    Tenant desires to lease from Landlord, and Landlord is willing to lease to Tenant, on the terms and conditions set forth herein, certain premises (the “Premises”) consisting of a portion of the Master Premises, consisting of approximately forty-five thousand (45,000) rentable square feet (comprising the entire interior of the Building), as shown on the floor plans attached hereto as Exhibit B and hereby made a part hereof.
NOW, THEREFORE, in consideration of the mutual covenants and conditions herein contained, Landlord and Tenant (together, the “Parties” and each sometimes a “Party”) hereby agree and covenant with each other as follows:
1.    Basic Lease Information. The information set forth in this Section (the “Basic Lease Information”) is intended to supplement or summarize the provisions set forth in the full text of this Lease. Each reference in this Lease to any of the terms set forth below shall mean the respective information set forth next to such term as amplified, construed, or supplemented by any particular section of the Lease pertaining to such information. In the event of a conflict between the provisions of this Section and the full text of the Lease, the full text of the Lease shall control.
1.1    Landlord: SOMA HUB LLC, a California limited liability company
Landlord’s Address:    [***]
1.2    Tenant: USER TESTING, INC., a California corporation
Tenant’s Address (Prior to Commencement Date):
User Testing, Inc. 690 5th Street 
San Francisco, California 94107 
Attn.: Legal
1

Tenant’s Address (After Commencement Date):
User Testing, Inc. 144 Townsend Street
San Francisco, California 
Attn.: Legal
1.3    Permitted Use: General office use, including related administrative and storage use, subject to the terms and conditions of the Master Lease.
1.4    Commencement Date: June 1, 2020, subject to Sections 3.1.1 and 3.1.2
1.5    Rent Commencement Date: September 1, 2020 subject to Section 3.1.1
1.6    Expiration Date: August 31, 2025, unless extended or terminated pursuant to the terms of this Lease.
1.7    Lease Term: From the Commencement Date through the Expiration Date
1.8    Monthly Base Rent:
									
	Period of Lease Term
(Months Refer to Full Calendar Months following the Rent Commencement Date)
	Annual Rate Per RSF	Total Monthly Base Rent
	Months 1 - 6	$83.00	$207,500.00*
	Months 7 – 12	$83.00	$311,250.00
	Months 13 – 24	$85.49	$320,587.50
	Months 25 – 36	$90.00	$337,500.00
	Months 37 – 48	$94.50	$354,375.00
	Months 49 – 60	$99.24	$372,150.00

*Total Monthly Base Rent for Months 1-6, as set forth in the above rent chart, has been calculated based upon the square footage of Floors 1 and 3 (i.e., 30,000 rentable square feet). Total Monthly Base Rent for Months 7-12, as set forth in the above rent chart, has been calculated based upon the square footage of Floors 1, 2 and 3 (i.e. 45,000 rentable square feet).
1.9    Security Deposit: $622,500, subject to reduction as provided in Section 8.2.
1.10    Letter of Credit: $1,867,500, as described more specifically in Rider 1
1.11    Base Year: Calendar Year 2021
1.12    Operating Expenses: Commencing on January 1, 2022, Tenant shall pay to Landlord as Additional Rent one hundred percent (100%) of the Excess Expenses for each Expense Year (as such terms are defined in Section 6) during the Lease Term, as described more particularly in Section 6. Excess Expenses shall be paid in equal monthly installments along with the Base Rent.
2

1.13    Brokers:
Tenant’s Broker: [***] 
Landlord’s Broker: None
1.14    Option to Extend: Tenant shall have one (1) option to extend the Lease Term for three (3) years, subject to the provision of Section 3.2.
2.    Demise of Premises; Condition of Premises; Existing FF&E.
2.1    Demises of Premises Landlord shall lease and demise to Tenant, and Tenant shall hire and accept from Landlord, the Premises on and subject to the terms and conditions set forth in this Lease.
2.2    Condition of Premises. Tenant accepts the Premises in its presently existing “AS- IS” and “WHERE-IS” condition as of the date of execution of this Lease, and Landlord makes no representations or warranties as to the compliance of the Building and/or Premises with any Laws (as defined in the Master Lease). Without limiting the foregoing or any other provision of this Lease, Tenant hereby acknowledges and agrees that, prior to the date of Tenant’s execution of this Lease: (i) Landlord has delivered to Tenant, without any warranty or representation as to the accuracy thereof or to the ability of Tenant to rely thereon, and Tenant has received, a copy of that certain Phase I Environmental Site Assessment Report dated June 1, 2015, prepared by Partner Engineering and Science, Inc. relating to the Building; and (ii) Landlord has disclosed to Tenant that the Building was constructed in or around 1922 and that Landlord has not performed any seismic upgrades to the Building. Notwithstanding anything to the contrary contained herein, Tenant expressly acknowledges and agrees that Tenant shall have sole responsibility for determining (a) the uses of the Building allowed by the zoning and other land use regulations applicable to the Premises; and (b) whether Tenant can obtain all necessary permits and approvals for Tenant’s use and occupancy of the Premises, including without limitation, permits and approvals for any tenant improvements desired by Tenant.
2.3    Existing Furniture, Fixtures and Equipment. Landlord and Tenant acknowledge and agree that certain furniture, fixtures and equipment described on Exhibit E attached hereto and incorporated herein by this reference (collectively, the “Existing FF&E”) is situated in the Premises as of the Effective Date and that Landlord has entered into an agreement with the former tenant of the Premises (the “Former Tenant”) pursuant to which Former Tenant has agreed to sell the Existing FF& E to Landlord prior to the Commencement Date. Subject to the Former Tenant complying with the terms of its agreement with Landlord and conveying title and possession of the Existing FF&E to Landlord, Landlord shall deliver the Premises to Tenant with the Existing FF&E in the Premises as of the Commencement Date and such Existing FF&E shall be available for Tenant’s use during the Lease Term, at no additional charge to Tenant, on an “AS-IS, WITH ALL FAULTS” basis, without recourse, representation or warranty of any kind or nature, express or implied, including without limitation, habitability, merchantability or fitness for a particular purpose. In consideration of Landlord’s agreement to permit Tenant to use the Existing FF&E during the Term of this Lease, from and after the Commencement Date, Landlord shall have no obligation to repair, maintain or insure any of the Existing FF&E, and such Existing FF&E shall be repaired and maintained and insured by Tenant, at Tenant’s sole cost and expense. Upon the expiration or earlier termination of this Lease, Tenant shall surrender the Premises to Landlord with the Existing FF&E located in the Premises (unless removed or replaced in accordance with this Section) and in the same condition as received, subject to reasonable wear and tear. In the event that Tenant wishes to remove any of the Existing FF&E from the Premises during the Term of this Lease, 
3

Tenant shall give Landlord prior notice and Landlord, at Landlord’s cost shall make arrangements for the removal of such items of the Existing FF&E that Tenant wishes to remove. At its sole option, Tenant shall have the right to replace any damaged Existing FF&E with a substantially similar item of furniture, fixture, or equipment (any such item or items, a “Replacement FF&E”), provided that Tenant shall provide Landlord with prior notice and photos and receipts for any such Replacement FF&E items for Landlord’s records. At the expiration or earlier termination of the Lease, Tenant shall transfer ownership of the Replacement FF&E to Landlord at no additional charge to Landlord, on an “AS-IS”, WITH ALL FAULTS” basis, without recourse, representation or warranty of any kind or nature, express or implied, and in no event shall Tenant owe Landlord any compensation for the items of the Existing FF&E that were replaced due to such damage. Tenant expressly acknowledges and agrees that in no event shall any defects in the functioning (or failure to function) of all or any portion of the Existing FF&E impact in any way the validity of this Lease or any of Tenant’s obligations hereunder, including, without limitation, Tenant’s obligation to pay Rent hereunder.
3.    Lease Term.
3.1    Initial Lease Term; Tenant’s Right to Terminate.
3.1.1    Initial Lease Term. This Lease shall be for a term (herein called the “Lease Term”) specified in the Basic Lease Information; and the Lease Term shall commence on the date provided for in the Basic Lease Information and shall end on the date provided for therein, unless sooner terminated or extended as provided herein. Tenant expressly acknowledges that the Premises are occupied by the Former Tenant pursuant to a lease between Landlord and the Former Tenant which is scheduled to expire on May 31, 2020. Landlord shall use commercially reasonable efforts to deliver possession of the Premises to Tenant on or prior to the Commencement Date set forth in the Basic Lease Information (the actual date of such delivery shall be referred to herein as the “Delivery Date”); provided, however, if on the Delivery Date, there are Laws, including, but not limited to, governmental emergency orders, governmental health orders, governmental executive orders, and governmental emergency directives, in effect that prohibit Tenant from conducting its business on the Premises due to the COVID-19 pandemic (such laws, collectively, the “COVID-19 Laws”), then the Delivery Date (and Landlord’s actual delivery of the Premises) and the Commencement Date shall be tolled, and shall not be deemed to occur until such COVID-19 Laws permit Tenant to legally conduct of its business on the Premises, and in such event, the following provisions shall apply: (i) the Lease Term shall not commence on the date set forth in the Basic Lease Information, but shall commence on the earliest date thereafter that Landlord delivers possession of the Premises to Tenant and the COVID-19 Laws do not prohibit Tenant from legally conducting its business on the Premises; (ii) neither the validity of this Lease nor the obligations of Tenant under this Lease shall be affected thereby, except that (x) the Lease Term shall begin (and the Commencement Date) shall be deemed to occur on the actual date that the Delivery Date occurs (provided that COVID-19 Laws do not prohibit Tenant from legally conducting its business on the Premises on such date); and (y) the Rent Commencement Date shall be ninety (90) days after the date that the Commencement Date occurs; (iii) Tenant shall have no claim against Landlord because of Landlord’s failure to deliver possession of the Premises on the date originally fixed therefor; (iv) Tenant shall have no additional right to terminate this Lease or abate Rent pursuant to this Lease if the COVID-19 Laws in effect after the Commencement Date prohibit Tenant from legally occupying the Premises for the conduct of its business (except that the foregoing shall not be an exemption of liability under any insurance procured by Tenant under this Lease, relating to the Premises, or relating to Tenant’s conducting its business on the Premises for failures or delays in the performance of the Lease for the period that the failure or delay is a result of an act of government that results in the frustration of the purpose of the contract); and (v) the Expiration Date of the Term shall be extended beyond the date specified in the Basic Lease Information by one day for every 
4

day during the period commencing on June 1, 2020, until the actual Commencement Date occurs, as provided herein. Notwithstanding the foregoing, if (a) Landlord has not delivered possession of the Premises to Tenant on or prior to October 1, 2020; and (b) as of October 1, 2020, COVID-19 Laws do not prohibit Tenant from legally conducting its business on the Premises, then Tenant shall have the right to terminate this Lease upon delivery to Landlord of written notice of its election to do so on or prior to October 10, 2020. Further, notwithstanding the foregoing, if (1) Landlord has not delivered possession of the Premises to Tenant on or prior to October 1, 2020; and (2) as of October 1, 2020, the COVID-19 Laws prohibit Tenant from legally conducting its business on the Premises, and Tenant has not accepted possession of the Premises, then Landlord and Tenant shall each have the right to terminate this Lease by delivery of written notice to the other party of its election to do so on or prior to October 10, 2020. If either party is entitled to exercise a right to terminate this Lease pursuant to Section 3.1 and fails to deliver such written notice to the other party on or prior to October 10, 2020, then such party shall have no further right to terminate this Lease due to failure of the Delivery Date or the Commencement Date not occurring prior to October 1, 2020. If either party exercises its right to terminate this Lease pursuant to this Section 3.1, Landlord shall return any and all Rent, Security Deposit and Letter of Credit previously delivered by Tenant to Landlord within ten (10) business days and neither party shall have any liability or obligations hereunder. Each party’s right to terminate this Lease pursuant to this Section 3.1 shall be such party’s sole right and/or remedy for the failure of the Delivery Date and/or the Commencement Date to occur on or prior to October 1, 2020. Tenant shall have the right, at its option, to accept possession of the Premises even if COVID-19 Laws prohibit access to the Premises. Notwithstanding anything to the contrary contained herein, if Landlord tenders possession of the Premises to Tenant (A) prior to the date specified in the Basic Lease Information for the commencement of the Term; or (B) as of a date that COVID-19 Laws prohibit Tenant from legally conducting its business on the Premises, and Tenant chooses to accept such possession, then the Term and Tenant’s obligations hereunder shall commence (and the Commencement Date shall occur) on the date that Tenant accepts such possession, but in no event shall the Expiration Date or the Rent Commencement Date be advanced by such early possession. In the event that the actual Commencement Date is a date which is other than the Commencement Date set forth in the Basic Lease Information, within a reasonable period of time after the date Tenant takes possession of the Premises Landlord shall deliver to Tenant an amendment to this Lease that shall be limited to setting forth the actual Commencement Date, the Rent Commencement Date and the Expiration Date, which amendment Tenant shall execute and return to Landlord within five (5) days after Tenant’s receipt thereof. If Tenant fails to execute and return the amendment within such 5- day period or provide written objection thereto, Tenant shall be deemed to have approved and confirmed the dates set forth therein, provided that such deemed approval shall not relieve Tenant of its obligation to execute and return the amendment.
3.1.2    Tenant’s Right to Terminate. Notwithstanding anything the contrary contained in this Lease, Tenant shall have the right to terminate this Lease by delivering a notice in the form attached as Exhibit G to Landlord at any time on or prior to April 30, 2020, electing to terminate this Lease effective on May 1, 2020, and in the event of such termination, neither party shall have any liability or obligations hereunder. For purposes of this Section 3.1.2, and notwithstanding anything to the contrary in Section 28.1, Tenant may deliver such notice via email to the following email addresses: [***] and [***], and if delivered to such email address shall be deemed given, delivered and received on the date of delivery.
5

3.2    Option to Extend Term.
3.2.1    Subject to the provisions, limitations and conditions set forth in this Section 3.2, Tenant shall have an option (the “Renewal Option”) to extend the Lease Term for all of the Premises for one (1) additional three (3) year period (the “Extended Term”).
3.2.2    If Landlord does not receive written notice (the “Option Notice”) from Tenant of its exercise of the Renewal Option on or prior to the date that is one hundred eighty (180) days prior to the end of the initial Lease Term, all rights under the Renewal Option shall automatically terminate and shall be of no further force or effect.
3.2.3    The initial monthly Base Rent for the Premises for the Extended Term shall be equal to the then Fair Rental Value, as hereinafter defined. As used herein, the “Fair Rental Value” payable by Tenant for the Extended Term shall mean the current market rental value of the Premises as of the commencement of the Extended Term, taking into consideration all relevant factors, including length of term, the uses permitted under the Lease, the quality, size, design and location of the Building and Premises, including the condition and value of existing tenant improvements, and the monthly base rent paid by tenants for premises comparable to the Premises, and located in the competitive SOMA submarket area of the Premises, as determined pursuant to this Section 3.2.3; provided, however in no event shall the initial Fair Rental Value be less than the Base Rent in effect during the last month of the initial Lease Term times 1.05. The Fair Rental Value for the Extended Term shall include the periodic rental increases that would be included for space leased for the period of the Extended Term.
If Landlord and Tenant are unable to agree on the Fair Rental Value for the Extended Term within ten (10) days of receipt by Landlord of the Option Notice for the Extended Term, Landlord and Tenant each, at its cost and by giving notice to the other party, shall appoint a competent and impartial commercial real estate broker (hereinafter “broker”) with at least five (5) years’ full-time commercial real estate brokerage experience in the SOMA submarket of San Francisco to set the Fair Rental Value for the Extended Term. If either Landlord or Tenant does not appoint a broker within ten (10) days after the other party has given notice of the name of its broker, the single broker appointed shall be the sole broker and shall set the Fair Rental Value for the Extended Term. If two (2) brokers are appointed by Landlord and Tenant as stated in this paragraph, they shall meet promptly and attempt to set the Fair Rental Value. In addition, if either of the first two (2) brokers fails to submit their opinion of the Fair Rental Value within the time frames set forth below, then the single Fair Market Rental Rate submitted shall automatically be the initial monthly Base Rent for the Extended Term and shall be binding upon Landlord and Tenant. If the two (2) brokers are unable to agree within ten (10) days after the second broker has been appointed, they shall attempt to select a third broker, meeting the qualifications stated in this paragraph within ten (10) days after the last day the two (2) brokers are given to set the Fair Rental Value. If the two (2) brokers are unable to agree on the third broker, either Landlord or Tenant by giving ten (10) days’ written notice to the other party, can apply to the Presiding Judge of the Superior Court of the county in which the Premises is located for the selection of a third broker who meets the qualifications stated in this paragraph. Landlord and Tenant each shall bear one-half (1⁄2) of the cost of appointing the third broker and of paying the third broker’s fee. The third broker, however selected, shall be a person who has not previously acted in any capacity for either Landlord or Tenant. Within fifteen (15) days after the selection of the third broker, the third broker shall select one of the two Fair Market Rental Rates submitted by the first two brokers as the Fair Rental Value for the Extended Term. The determination of the Fair Rental Value by the third broker shall be binding upon Landlord and Tenant.
6

Upon determination of the initial monthly Base Rent for the Extended Term pursuant to the terms outlined above, Landlord and Tenant shall within a reasonable period of time execute an amendment to the Lease. Such amendment shall be limited to setting forth the initial monthly Base Rent for the Extended Term and the actual commencement date and expiration date of the Extended Term. Tenant shall have no other right to further extend the initial term of the Lease unless Landlord and Tenant otherwise expressly agree in writing.
3.2.4    If Tenant timely and properly exercises this Renewal Option, in strict accordance with the terms contained herein: (i) Tenant shall accept the Premises in its then “As-Is” condition and, accordingly, Landlord shall not be required to perform any additional improvements to the Premises (except as otherwise expressly provided in this Lease); and (ii) Tenant hereby agrees that, unless otherwise agreed in writing by Landlord and Tenant subsequent to the date of this Lease, Tenant will solely be responsible for any and all brokerage commissions and finder’s fees payable to any broker now or hereafter procured or hired by Tenant or who claims a commission based on any act or statement of Tenant (“Tenant’s Renewal Broker”) in connection with the Option.
3.2.5    The Renewal Option is personal to the originally named Tenant (i.e., User Testing, Inc.) (the “Originally Named Tenant”) and may not be assigned, voluntarily or involuntarily, separate from or as part of the Lease (other than to a Permitted Transfer Assignee (as defined in Section 22.3) of the Originally Named Tenant and no assignee or subtenant shall have any right under this Section (other than a Permitted Transfer Assignee of the Originally Named Tenant) unless Landlord expressly agrees so in writing. At Landlord’s option, all rights of Tenant under the Renewal Option shall terminate and be of no force or effect if any of the following individual events occur or any combination thereof occur: (i) there has occurred an uncured Event of Default at any time during the Lease Term or an Event of Default exists at the time the Renewal Option is exercised by Tenant and/or (ii) Tenant has assigned its rights and obligations under all or part of the Lease or Tenant has subleased all of the Premises (other than to a Permitted Transfer Assignee of the Originally Named Tenant); and/or (iii) there has occurred a material and adverse change to Tenant’s financial condition; and/or (iv) Tenant has failed to exercise properly the Renewal Option in a timely manner in strict accordance with the provisions of this Section; and/or (v) Tenant (or a Permitted Transfer Assignee) no longer has possession of all or any part of the Premises under the Lease, or if the Lease has been terminated earlier, pursuant to the terms of the Lease.
4.    Master Landlord’s Consent. The obligations of Landlord and Tenant under this Lease are subject and conditioned upon Landlord obtaining Master Landlord’s consent to this Lease. Landlord shall use good faith, diligent efforts to obtain such consent. Landlord makes no representation or warranty to Tenant that Landlord will be able to obtain such consent and Landlord shall not have any liability to Tenant in the event that Master Landlord does not consent to this Lease. Landlord shall seek to obtain Master Landlord’s consent in the form attached as Exhibit E to the Master Lease, subject to such modifications as may be agreed to by the parties thereto. Notwithstanding anything to the contrary contained herein, if (i) Master Landlord for any reason disapproves this Lease, this Lease shall be of no further force and effect; or (ii) if Master Landlord fails to give such consent by May 31, 2020 either Party may then cancel this Lease by giving written notice of cancellation to the other Party before such consent is actually received. Neither Party shall have liability to the other for any termination or cancellation under this Section 4, except that Landlord shall return to Tenant any and all Rent, Security Deposit and Letter of Credit previously deposited with Landlord hereunder.
7

5.    Rent.
5.1    Base Rent. If this Lease is not terminated by Tenant pursuant to Section 3.1.2, then commencing on the Rent Commencement Date, Tenant shall pay to Landlord during the Lease Term the Monthly Base Rent specified in the Basic Lease Information (herein called the “Base Rent”), which sum shall be payable by Tenant in equal consecutive monthly installments on or before the first (1st) day of each month, in advance, at the address specified for Landlord in the Basic Lease Information, or at such other place as Landlord shall designate, without any prior demand therefor and without any deductions or setoff whatsoever. Notwithstanding the foregoing, if this Lease has not been terminated by Tenant pursuant to Section 3.1.2, on May 1, 2020, Tenant shall deliver to Landlord the first (1st) month’s Base Rent due hereunder, in the amount of Two Hundred Seven Thousand, Five Hundred and 00/100 Dollars ($207,500). In the event of a partial rent month, the Base Rent shall be prorated on the basis of a thirty (30) day month.
5.2    Additional Rent.
5.2.1    Definitions of Additional Rent and Rent. In addition to Base Rent, Tenant shall pay to Landlord as Additional Rent (“Additional Rent”) all charges and other amounts required under this Lease (including, without limitation, the Additional Rent Payment (as defined in Section 5.2.2) and Excess Expenses (as defined in Section 6)). The Base Rent and Additional Rent may sometimes be referred to herein collectively as the “Rent.”
5.2.2    Additional Rent Payment. In consideration of the landlord’s concession of lower monthly rent for the first six (6) months of the Lease, on or prior to the expiration of the initial Lease Term (the “Initial Lease Term Expiration Date”), Tenant shall pay to Landlord, as Additional Rent, the sum of One Hundred and Fifty Thousand Dollars ($150,000) (the “Additional Rent Payment”). in accordance with the terms and conditions of this Section 5.2.2. The Additional Rent Payment shall be paid by Tenant to Landlord, at Tenant’s election, in either (x) a lump sum payment on or prior to the Initial Lease Term Expiration Date, but in no event later than the Initial Lease Term Expiration Date; or (y) in one or more installment(s) over the initial Lease Term, but in no event shall an installment payment be made more often than concurrently with the monthly installments of Base Rent. The Additional Rent Payment, or any amount of which is outstanding if paid in installments, shall not accrue interest during the Initial Lease Term.
5.3    Method of Payment. All Rent shall be paid to Landlord in lawful money of the United States, at the address specified for notices in the Basic Lease Information (or such other place as Landlord may designate by written notice to Tenant from time to time), and shall be payable without requirement of notice or demand thereof and without any rights of setoff or deduction whatsoever.
5.4    Late Charges. The Parties agree that late payments of Rent by Tenant to Landlord will cause Landlord to incur costs not contemplated by this Lease, the amount of which is extremely difficult to ascertain. Therefore the Parties agree that if any installment of Rent is not received by Landlord within five (5) days after due, Tenant will pay to Landlord a late charge and interest at the rates set forth in the Master Lease.
6.    Additional Charges for Operating Expenses.
6.1    Monthly Payment of Operating Expenses. On or before the first (1st) day of each month during each Expense Year (as hereinafter defined) following the Base Year, Tenant shall pay in advance to Landlord as Additional Rent one-twelfth (1/12th) of the Excess Expenses (as hereinafter 
8

defined) for such Expense Year or portion thereof, in an amount estimated by Landlord and billed by Landlord to Tenant; provided that Landlord shall have the right to revise such estimates from time to time and Tenant shall thereafter make payments hereunder on the basis of such revised estimates. As used herein, (i) “Expense Year” shall mean each twelve (12) consecutive month period commencing January 1st of each year or partial year during the Lease Term following the Base Year, provided that Landlord, upon notice to Tenant, may change the Expense Year from time to time to any other twelve (12) consecutive month period and, in the event of any such change, the Operating Expenses shall be equitably adjusted for the Expense Years involved in any such change; and (ii) “Excess Expenses” shall mean, with respect to any Expense Year, the amount, if any, by which Operating Expenses for such Expense Year exceed the amount of Operating Expenses for the Base Year specified in Section 1.10. With reasonable promptness after the end of each Expense Year, Landlord shall submit to Tenant a statement showing the actual amount which should have been paid by Tenant with respect to Excess Expenses for the past Expense Year, the amount thereof actually paid during that year by Tenant and the amount of the resulting balance due thereof, or overpayment thereof, as the case may be. In the event the difference between the actual and estimated amount of Operating Expenses for past Expense Year exceeds Five Thousand Dollars ($5,000), Landlord shall include with such statement invoices showing payment thereof (or alternatively, if the Operating Expenses at issue have been paid by Master Landlord, documentation received by Landlord from Master Landlord relating to such Operating Expenses). Within thirty (30) days after receipt by Tenant of said statement, upon reasonable prior written notice, Tenant shall have the right in person to inspect at Landlord’s office during normal business hours Landlord’s books and records showing the Operating Expenses for the Property for the Expense Year covered by said statement. Said statement shall become final and conclusive between the parties, their successors and assigns as to the matters set forth therein unless Landlord receives written objections with respect thereto within said thirty (30) day period. Any balance shown to be due pursuant to said statement shall be paid by Tenant to Landlord within thirty (30) days following Tenant’s receipt thereof; and any overpayment shall be immediately credited against Tenant’s obligation to make monthly payments for Excess Expenses for the then current Expense Year, or, if by reason of any expiration or earlier termination of this Lease no such obligation exists, any such overpayment shall be refunded to Tenant within thirty (30) days following Tenant’s receipt of the statement. Anything herein to the contrary notwithstanding, Tenant shall not delay or withhold payment of any balance shown to be due pursuant to the statement rendered by Landlord to Tenant pursuant to the terms hereof because of any objection which Tenant may raise with respect thereto; and Landlord shall immediately credit any overpayment found to be owing to Tenant against the Excess Expenses for the then current Expense Year (and future calendar years, if necessary) upon the resolution of said objection, or, if at the time of the resolution of said objection the Term has expired or terminated, Landlord shall refund to Tenant within thirty (30) days following the resolution any overpayment found to be owing to Tenant. If the Expiration Date shall occur on a date other than the last day of an Expense Year, Excess Expenses payable by Tenant for the Expense Year in which the Expiration Date occurs shall be in the proportion that the number of days from and including the first day of the Expense Year in which the Expiration Date occurs to and including the Expiration Date bears to 365.
6.2    Definition of Operating Expenses. As used herein, “Operating Expenses” shall mean all costs of management, operation, maintenance and repair of the Building and/or Land, including without limitation (i) maintenance and other service contracts; (ii) charges for heat, light, power, water, sewer and waste disposal and other utilities furnished to the Premises and Building and not otherwise billed directly to Tenant by Landlord or the provider of such utility; (iii) materials, supplies, equipment, and tools kept or utilized at the Building; (iv) costs for maintenance, replacement and repairs including, but not limited to, painting, caulking, and repair and replacement of Building components, including, but not limited to, the roof, elevators and Building Systems (as defined in Section 7.3 below)(excluding any 
9

costs or improvements that are Master Landlord’s responsibility pursuant to the Master Lease); (v) expenses incurred in connection with procuring and maintaining the insurance required to be maintained by Landlord pursuant to this Lease or the Master Lease; (vi) license, permit and inspection fees; (vii) depreciation on personal property (if any) of Landlord, including the Existing FF&E; (viii) fees, charges and other costs, including, without limitation, usual and customary management fees, consulting fees, legal fees and accounting fees, of all independent contractors engaged by Landlord or reasonably charged by Landlord if Landlord performs any such services in connection with the Building and/or Land; (ix) the cost of any capital costs or improvements made to the Building and/or Land after the Commencement Date, excluding any costs or improvements that are Master Landlord’s responsibility pursuant to the Master Lease, but including without limitation, any costs incurred in connection with the maintenance, repair and replacement of Building components, including without limitation, Building Systems and Exterior Maintenance Obligations (as defined in Section 11.2 below), such costs to be amortized over the useful life of the item or improvement in question, as reasonably determined by Landlord, together with interest on the unamortized balance at a rate equal to the lesser of ten percent (10%) per annum or the maximum annual interest rate permitted by law; (x) except to the extent otherwise expressly excluded hereunder, expenses payable by Landlord and/or Tenant under the Master Lease, including without limitation, Excess Insurance Expenses (as defined in the Master Lease); and (xi) any other expenses of any kind whatsoever reasonably incurred by in managing, operating, maintaining and repairing the Building (other than any services for which Landlord is separately or directly reimbursed by Tenant). The computation of Operating Expenses shall be made in accordance with generally accepted accounting principles. Notwithstanding anything contained in this Lease to the contrary, Operating Expenses shall not include: (a) costs that are the responsibility of Master Landlord pursuant to Section 7.1 of the Master Lease; (b) Property Taxes (as defined in the Master Lease); (c) interest and principal payments on mortgages or any other debt costs, or rental payments on the Master Lease; (d) expense reserves, including but not limited to reserves for capital replacements or bad debts, not actually expended by Landlord; (e) interest and penalties incurred as a result of Landlord’s late payment of any bill or any bad debt loss, rent loss or reserves for bad debt or rent loss or fines, penalties or interest imposed by any governmental body resulting from a violation by Landlord (and not Tenant) of any local, state or federal law or regulation applicable to the Building; (f) costs associated exclusively with the operation of the business of the person or entity which constitutes Landlord which are not directly related to the operation of the Building and which relate to the following: the formation of any entity which constitutes Landlord; the internal accounting and legal matters which relate exclusively to preparation of the tax returns and financial statements of such person or entity; (g) costs of repair or restoration work following a casualty or condemnation, if and to the extent Landlord is reimbursed by insurance, or if and to the extent covered by the net proceeds of any condemnation award; (h) costs associated with path of travel/ADA code requirements required to be made to the Building and Land during the Lease Term that are not attributable to Tenant’s acts or omissions.
7.    Personal Property Taxes; Utilities and Services.
7.1    Personal Property Taxes. Tenant shall pay prior to delinquency any and all taxes and assessments against and levied upon Tenant’s Personal Property (as defined in the Master Lease), except that Landlord shall pay any and all taxes and assessments against and levied upon the Existing FF&E.
7.2    Janitorial Service and Utility Charges. Tenant shall contract and pay directly for any janitorial service and pay all utility charges for the Premises and the Building, including without limitation, all services and utilities and charges referenced in Article 6 of the Master Lease. Landlord shall have no obligation to pay for any utilities or janitorial service for the Premises or the Building; provided, 
10

however, Landlord will wash the exterior Building windows twice per year (and the cost thereof will be included in Operating Expenses).
7.3    Building Systems. Tenant agrees at all times to cooperate fully with Landlord and to abide by all the regulations and requirements which Landlord may prescribe for the proper functioning and protection of the systems serving the Building, including without limitation, the heating, ventilating and air conditioning (“HVAC”) system, electrical distribution, plumbing, fire protection, life safety, elevator and other mechanical systems (collectively, the “Building Systems”). Wherever heat-generating machines, excess lighting or equipment are used in the Premises which affect the temperature otherwise maintained by the air conditioning system and Tenant fails to cure such impact within five (5) business days following notice from Landlord, Landlord reserves the right to install supplementary air conditioning units in the Premises, and the cost thereof, including the cost of installation and the cost of operation and maintenance thereof, shall be paid by Tenant to Landlord within thirty (30) days of presentation of a demand by Landlord (which demand shall include invoices showing payment thereof).
7.4    Electricity. No electric cable or wire shall be brought into or installed in the Premises, except upon the written consent and approval of the Landlord pursuant to Section 12 (Alterations). Tenant shall use only machines and equipment that operate on the Building’s electric circuits (as such circuits may be modified by Tenant’s Alterations approved by Landlord), but which in no event shall overload the Building’s electric circuits (as modified by Tenant’s Alterations) from which the Tenant obtains electric current. Provided that Tenant has first obtained Landlord’s written consent pursuant to Section 12, Tenant shall be responsible for installing, at Tenant’s sole cost and expense, any special circuits or equipment required by Tenant.
7.5    No Liability for Interruption of Services. Landlord shall not be in default hereunder or be liable for any damages directly or indirectly resulting from, nor shall the rental herein reserved be abated by reason of (i) the installation, use or interruption of use of any equipment in connection with the furnishing of any of the foregoing utilities and services, (ii) failure to furnish or delay in furnishing any such utilities or services, or (iii) the limitation, curtailment, rationing or restriction on use of water or electricity, gas or any other form of energy or any other service or utility whatsoever serving the Premises or the Building; provided that, notwithstanding the foregoing: (a) Landlord shall provide reasonable prior notice (by email or telephone) to Tenant (except in the case of emergency, in which case no notice shall be required) and shall make commercially reasonable efforts to schedule any such work performed by Landlord that could impact the provisions of utilities and services so as to minimize business disruption to Tenant (it being understood and agreed that Tenant shall have the right to request that non-emergency work be conducted after Tenant’s business hours or on the weekend, provided that Tenant shall, at Tenant’s sole cost, be responsible for any overtime or after hours costs incurred to accommodate Tenant’s schedule, in addition to any other costs of such work that are included in Excess Expenses and it being understood and agreed that the cost of any overtime or after hours costs incurred at Tenant’s request in connection with capital costs or improvements shall be amortized and billed monthly to Tenant as provided in Section 6.2(ix)); and (b) in the event any utility interruption that is caused by the negligence or willful act of Landlord or Master Landlord or any of their respective employees, contractors, subcontractors or agents, lasts for more than two (2) consecutive Business Days, and provided Tenant has given written notice of such interruption to Landlord, then to the extent that Tenant cannot and does not use the Premises for the purposes allowed in this Lease due to such interruption, Base Rent and Additional Rent will abate during the period following the second Business Day after the later of (x) such interruption or (y) Landlord’s receipt of such written notice, until such utility service is restored; provided, however, in the event the utility interruption is caused by the negligence or willful misconduct of Master Landlord or Master Landlord’s employees, contractors, 
11

subcontractors or agents, Tenant’s rights to abate Rent hereunder shall be subject to and conditioned upon Tenant receiving an abatement pursuant to the Master Lease. Furthermore, Landlord shall be entitled to cooperate voluntarily in a reasonable manner with the efforts of national, state or local governmental agencies or utilities suppliers in reducing energy or other resource consumption.
8.    Security Deposit and Letter of Credit.
8.1    Security Deposit. If this Lease is not terminated by Tenant pursuant to Section 3.1.2, on May 1, 2020, Tenant shall deliver to Landlord and Landlord shall acknowledge receipt of Tenant’s security deposit (“Security Deposit”) for the faithful performance of all terms, covenants and conditions of this Lease. The sum of the Security Deposit is specified in the Basic Lease Information. Tenant agrees that Landlord may, without waiving any of Landlord’s other rights and remedies under this Lease upon the occurrence of any of the Events of Default described in Section 19 hereof, apply the Security Deposit in an amount sufficient to remedy any failure by Tenant to repair or maintain the Premises or to perform any other terms, covenants or conditions contained herein or make any payments owing hereunder. Landlord shall within thirty (30) days following the expiration or earlier termination hereof return the remaining portion of said sum to Tenant or the last permitted assignee of Tenant’s interest hereunder, less any amounts retained to cover uncured defaults. Should Landlord use any portion of the Security Deposit to cure any default by Tenant hereunder, Tenant shall forthwith replenish the Security Deposit to the original amount. Landlord shall not be required to keep the Security Deposit separate from its general funds, and Tenant shall not be entitled to interest on any such Security Deposit. Tenant waives (i) California Civil Code Section 1950.7 and any and all other laws, rules and regulations applicable to security deposits in the commercial context (“Security Deposit Laws”), and (ii) any and all rights, duties and obligations either party may now or, in the future, will have relating to or arising from the Security Deposit Laws. Notwithstanding anything to the contrary herein, the Security Deposit may additionally be retained and applied by Landlord (a) to offset Rent which is unpaid either before or after termination of this Lease; and (b) against other damages suffered by Landlord before or after termination of this Lease. The Security Deposit shall not be deemed an advance payment of Rent.
8.2    Reduction of Security Deposit. Provided that the Security Deposit Reduction Conditions (defined below) have been met as of each respective Reduction Date (defined below), on the first anniversary and the second anniversary of the Commencement Date during the initial Lease Term (each such anniversary, a “Reduction Date”), Tenant shall have the right to reduce the Security Deposit by an amount equal to $311,250.00 (the “Reduction Amount”) so that the new amount of the Security Deposit(as reduced hereby) shall be: (a) $311,250.00 after of the first Reduction Date; and (b) $0.00 following the second Reduction Date.. Any reduction of the Security Deposit shall only occur upon Landlord’s confirmation that the Security Deposit Reduction Conditions have been met as of the respective Reduction Date and Landlord shall return the Reduction Amount then held by Landlord to Tenant within thirty (30) days of the Reduction Date. Further, if at any time during the Term of the Lease, Tenant provides written notice (accompanied by documentation) (“Tenant’s IPO/Sale Notice”) to Landlord that either (i) Tenant has become a publicly traded entity with a market capitalization equal to One Billion Dollars ($1,000,000,000.00); or (ii) Tenant has been sold to a third party or entity for a value greater than One Billion Dollars ($1,000,000,000.00), then, provided that the Security Deposit Reduction Conditions are met and Tenant is entitled to a return of the Security Deposit (if any is then held by Landlord), the Security Deposit shall no longer be required to be maintained by Tenant pursuant to the Lease, and Landlord shall return the Security Deposit then held by Landlord to Tenant within thirty (30) days following Landlord’s receipt of Tenant’s IPO/Sale Notice. As used herein, the “Security Deposit Reduction Conditions” shall mean that (i) no Event of Default on the part of Tenant then exists and (ii) 
12

no Event of Default has existed during the immediately preceding twelve (12) month period remains uncured and (iii) no notice of default from Landlord to Tenant is currently outstanding.
8.3    Letter of Credit. If this Lease is not terminated by Tenant pursuant to Section 3.1.2, on May 1, 2020, Tenant shall deliver to Landlord an original Letter of Credit (as defined in Rider 1 attached hereto and incorporated herein by this reference) meeting the requirements set forth in Rider 1 (as such Rider 1 may be modified pursuant to mutual agreement between Bank (as defined in Rider 1) and Landlord). The Letter of Credit shall be collateral for the full and faithful performance by Tenant of all of its obligations under this Lease and to compensate Landlord for all losses and damages Landlord may suffer as a result of any default by Tenant under this Lease.
9.    Master Lease.
9.1    Incorporation by Reference; Assumption. All of the Articles of the Master Lease are incorporated into this Lease as if fully set forth in this Lease, except the following: the Section of the Master Lease entitled “Basic Terms” (it being understood and agreed that if any of such defined terms are used in this Lease, such defined terms shall have the meanings set forth in this Lease); Article 1 (excluded in its entirety); Sections 2.1 and 2.2; Sections 3.1 through 3.5 and 3.7; Section 4.2; Article 6 (excluded solely with respect to the last sentence); Section 7.1 (excluded to the extent Landlord would be deemed to have any obligations thereunder, it being understood and agreed that for purposes of incorporation into this Lease, “Landlord”, as used therein shall mean and refer to “Master Landlord” and “Tenant”, as used in; the last sentence of such Section shall mean and refer to “Landlord”); Section 7.2.1 (excluded to the extent Tenant would be deemed to have any Exterior Maintenance Obligations (as defined below) relating to the exterior of the Building and the Land, it being understood and agreed that such Exterior Maintenance Obligations shall be performed by Landlord (not Tenant)); Section 7.2.2 (excluded solely with respect to the references to “Section 7.1”, it being understood and agreed that for purposes of incorporation into this Lease, the words “Section 7.2” shall be substituted for such references to “Section 7.1”); Section 7.3; Section 8.1 (excluded with respect to the first sentence and with respect to the references to “Major Alterations”, it being understood and agreed that for purposes of incorporation into this Lease, the word “Alterations” shall be substituted in each place that the words “Major Alterations” appears in such Section); Section 8.6 (excluded except with respect such provision applies to any Alterations performed by Tenant as provided in Article 14 of this Sublease); Section 10.2; Section 10.3.2; Section 10.3.4; Section 10.6; Sections 11.1 through 11.6; Sections 11.8 and 11.9; Article 12; Section 14.1 and 14.2; Section 15.1 (excluded solely with respect to the first two sentences); Article 17; Section 18.1; Section 18.4; Section 18.6; Section 18.7; Section 19.2; Section 19.11; Exhibit A (excluded solely with respect to the following definitions: “Basic Rent”, “Brokers”; “Commencement Date”, “Effective Date”, “Fair Market Basic Rent”; “Landlord”, “Lease”, “Premises”, “Security Deposit”, “Tenant”, “Term” and “Work Letter” (it being understood that, except as otherwise expressly provided in this Lease, for purposes of incorporation into this Lease, such defined terms, if used in this Lease, shall have the meaning set forth in this Lease); Exhibit C (excluded in its entirety); Exhibit D (excluded in its entirety); Exhibit F (excluded in its entirety). Where applicable, references in the Master Lease to “Landlord” will mean Master Landlord (as defined in this Lease) and to “Tenant” will mean Landlord (as defined in this Lease) (for example, Landlord shall not be obligated to repair any damage or destruction of the Premises or Building under the Master Lease). If any provisions of this Lease conflict with any portion of the Master Lease as incorporated herein, the terms of this Lease will govern. In addition, if there are any provisions in the Master Lease that pertain to Landlord’s rights (as tenant under the Master Lease) regarding: (i) any option or election, including any option to renew or extend the term thereof, or to expand the premises thereunder, or any preferential right or right of first refusal on any additional space; (ii) any exclusive uses in favor of Landlord; (iii) any tenant finish or other construction obligations; or 
13

(iv) any monetary allowances for construction, rehabilitation or other purposes, any free rent, any credit against rent, or any other reduction, waiver or forgiveness of rent, or any postponement of rent, then none of such provisions shall be incorporated herein (except as otherwise expressly incorporated herein) and Tenant shall not have any rights or benefits thereunder.
9.2    Master Lease Obligations. Except as otherwise expressly provided herein, Tenant will assume and perform Landlord’s obligations as tenant under the Master Lease during the Lease Term. Tenant will not commit or suffer any act or omission that will violate any of the provisions of the Master Lease. Landlord does not assume the obligations of the Master Landlord under the Master Lease. Tenant acknowledges that the obligations to perform certain services, provide utilities, make repairs and carry insurance shall be satisfied only to the extent that the Master Landlord under the Master Lease satisfies those same obligations. With respect to the performance by Master Landlord of its obligations under the Master Lease, Landlord’s sole obligation with respect thereto will be to request the same, on request in writing by Tenant, and to use reasonable efforts to obtain the same from Master Landlord; provided, however, Landlord will have no obligation to institute legal action against Master Landlord.
9.3    Master Landlord Defaults; Consents. Notwithstanding any provision of this Lease to the contrary, (i) Landlord will not be liable or responsible in any way for any loss, damage, cost, expense, obligation or liability suffered by Tenant by reason of or as the result of any breach, default or failure to perform by the Master Landlord under the Master Lease, and (ii) whenever the consent or approval of Landlord and Master Landlord is required for a particular act, event or transaction (a) any such consent or approval by Landlord will be subject to the consent or approval of Master Landlord, and (b) should Master Landlord refuse to grant such consent or approval, under all circumstances, Landlord will be released from any obligation to grant its consent or approval.
9.4    Termination of Master Lease. If the Master Lease is terminated for any reason whatsoever, this Lease will terminate simultaneously and any unearned Rent paid in advance by Tenant shall be refunded to Tenant. Landlord shall provide notice to Tenant of any such termination of the Master Lease within three (3) days of Landlord’s receipt, or Landlord’s delivery, of notice that the Master Lease will be terminated. Upon any decision by Landlord to pursue termination of the Master Lease under Section 12.5 of the Master Lease, Landlord shall provide notice to Tenant that it will be pursuing such termination within three (3) days of Landlord’s delivery of notice to Master Landlord of termination under Section 12.5 of the Master Lease. In the event of a Termination of the Master Lease related to Section 12.5 of the Master Lease, the event shall be treated as a Condemnation for purposes of Section 17 of this Lease and, to the extent permitted by the Master Lease, Tenant shall have the right to claim from the Condemning Authority (or Landlord) all compensation that may be recoverable by Tenant on account of any loss incurred by Tenant, subject to the limitations in Section 17 of this Sublease.
10.    Use. Tenant shall use the Premises solely for general office use (and related administrative and storage), in keeping with the character of a similar office building in the South of Market district and shall not use or permit the use of the Premises in any manner which will tend to create waste or a nuisance. Landlord and Tenant acknowledge that the Premises include a lunchroom/kitchen area that is available for Tenant’s use; provided, however, Tenant acknowledges and agrees that in no event shall cooking or a stove be permitted in the Premises, except that microwaves and panini presses and toasters may be used, and such other cooking appliances as may be approved by Landlord, which approval shall not be unreasonably withheld. Notwithstanding anything to the contrary contained in the Master Lease, Tenant shall not use, store, generate, transit or dispose of any Hazardous Materials (as defined in the Master Lease) upon, in, about or under the Premises; provided, however, Tenant and its agents, employees, contractors, and subcontractors shall be permitted to use normal quantities of office 
14

and technology supplies or products (such as copier fluids, lithium batteries or cleaning supplies) customarily used in the conduct of general business office activities (“Common Office Chemicals”) and such supplies, materials, and products (such as solder) customarily used in the construction and alteration of office spaces in such quantities and such manner as are permitted in compliance with applicable Law (“Common Construction Materials”) and provided that the handling of such Common Office Chemicals and Common Construction Materials shall comply at all times with all applicable Laws.
11.    Repairs and Maintenance.
11.1    Tenant’s Repairs. At all times during the Lease Term, Tenant, at Tenant’s sole expense, shall maintain and keep the Premises and every part thereof, including, without limitation, all interior doors, interior portions of windows and plate glass, floor coverings, interior walls, interior fixtures, interior equipment and improvements, exterior signage (if any) and the Outside Patio Area (as defined in Section 33 hereof) in good working order and repair, neat and clean, as provided in Section 7.2 of the Master Lease; provided, however, (i) Landlord (and not Tenant) shall perform all exterior repair and maintenance obligations set forth in Section 7.2 of the Master Lease with respect to the Building and the Land (collectively, “Exterior Maintenance Obligations”); and (ii) Master Landlord (and not Tenant) shall be responsible for the repair and maintenance obligations of Master Landlord set forth in Section 7.1 of the Master Lease. At the end of the Lease Term, Tenant will surrender the Premises in as good condition as when received, reasonable wear and tear and permitted Alterations (as defined in the Master Lease) not required to be removed pursuant to Section 12 hereof) excepted.
11.2    Landlord’s Repairs. Other than obligations to be performed by Tenant pursuant to Section 11.1 above, all maintenance and repair obligations of Landlord (including without limitation, Exterior Maintenance Obligations but excluding the cost of maintenance and repair obligations for which Master Landlord is responsible pursuant to the Master Lease) shall be included in Operating Expenses; provided, however, Tenant shall be responsible for payment of any repairs required by damage caused by the negligence or willful misconduct of Tenant and its agents, employees, licensees, invitees and visitors and the cost of such repairs may be billed separately by Landlord to Tenant.
12.    Alterations. Notwithstanding anything to the contrary contained in the Master Lease, Tenant will not make any Alterations (as defined in the Master Lease) to the Premises without obtaining the prior written consent of Landlord (and to the extent required under the Master Lease, the consent of Master Landlord) thereto. All Alterations shall be subject to the terms and conditions of the Master Lease; provided, however, Landlord shall have the right to deny consent to any Alteration that affects the Building Systems, the exterior appearance of the Building or structural portions of the Building. Landlord shall notify Tenant at the time of its consent whether Landlord (and Master Landlord, if applicable) requires that Tenant shall remove any Alteration at the expiration or earlier termination of this Lease. Subject to the terms and conditions of the Master Lease relating to Alterations (including without limitation, all terms applicable to Major Alterations but excluding Section 8.2(c) of the Master Lease) and Master Landlord’s approval, if required, Landlord hereby approves of the alterations proposed by Tenant and described on Exhibit D (“Tenant’s Alterations”) attached hereto.
13.    Surrender Obligations; Removal of Personal Property. All articles of Tenant’s Personal Property will be and remain the property of Tenant and may be removed by Tenant at any time, provided that Tenant, at its expense, must repair any damage to the Premises caused by such removal or by the original installation. Upon the expiration or earlier termination of this Lease, Tenant shall surrender the Premises in the condition required by the Master Lease and this Lease. Landlord may elect to require Tenant to remove all or any part of Tenant’s Personal Property at the expiration of the Lease Term or 
15

sooner termination of this Lease, in which event the removal will be done at Tenant’s expense and Tenant, prior to the end of the Lease Term or upon sooner termination of this Lease, will repair any damage to the Premises caused by its removal.
14.    Compliance with Laws. Tenant shall not use the Premises, Building or Land or permit anything to be done in or about the Premises, Building or Land which will in any way conflict with any Laws, including without limitation, the requirements of the Americans with Disabilities Act, a federal law codified at 42 U.S.C. 12101 et seq., including, but not limited to Title III thereof, all regulations and guidelines related thereto and all requirements of Title 24 of the State of California, regarding the operation of Tenant’s business and the use, condition, configuration and occupancy of the Premises and/or the use of the Outside Patio Area or roof of the Building. Tenant shall not do or permit anything to be done in or about the Premises, Building or Land or bring or keep anything thereon which will in any way increase the rate of any insurance upon the Building or any of its contents or cause a cancellation of such insurance or otherwise affect such insurance in any manner, and Tenant shall at its sole cost and expense promptly comply with all Laws and with the requirements of any board of fire underwriters or other similar body now or hereafter constituted relating to or affecting the condition, use or occupancy of the Premises and the use of the Outside Patio Area and roof, excluding structural changes not related to or affected by alterations or improvements made by Tenant or Tenant’s use of the Premises. Tenant shall not be responsible for any violation or non-compliance of Laws with regard to the Premises or Building to the extent such violation existed or compliance with such Laws was required by applicable authorities prior to the Commencement Date. Notwithstanding the foregoing or anything to the contrary contained herein, from and after the Commencement Date, (i) Tenant shall be solely responsible for the payment of all costs, fees and expenses associated with any modifications, improvements or other Alterations to the Premises, Building and/or Land occasioned by the enactment of, or changes to, any Laws arising from Tenant’s particular use (as opposed to general office use) of the Premises or Building or Land or Alterations made to the Premises regardless of when such Laws became effective; and (ii) Landlord shall be responsible for all costs, fees and expenses (subject to inclusion in Operating Expenses as provided in Section 6.2 and reimbursement by Tenant as Excess Expenses) associated with any modifications or improvements to the Premises, Building and/or Land occasioned by the enactment of or changes to Laws relating to general office use (as opposed to Tenant’s particular use), except to the extent such costs, fees or expenses are caused by Alterations to the Premises by Tenant (which shall be Tenant’s responsibility pursuant to (i) of this sentence) or constitute Master Landlord’s obligations pursuant to the Master Lease; provided, further, that notwithstanding anything to the contrary contained in this Lease, in the event that any modifications or improvements to the Premises, Building, and/or Land are required to be performed at any time during the Term as a result of the enactment of or changes to Laws relating to seismic issues of the Premises, Building, or Land, including, but not limited, to a seismic retrofit of the Building, then (x) Landlord shall promptly provide written notice (“Landlord’s Seismic Work Notice”) to Tenant of the required modification or improvement and the estimated costs, fees, and expenses of such modification or improvement and (y) Tenant shall have the right to elect to terminate this Lease by providing Landlord written notice of such termination on or prior to the date that is sixty (60) days following the date of Landlord’s Seismic Work Notice, which termination shall be effective as of the date (the “Early Termination Date”) specified in Tenant’s notice (but in no event earlier than sixty (60) days following the date of Landlord’s Seismic Work Notice). In the event Tenant elects to terminate this Lease under this Article 14, neither Party shall have liability to the other for such termination, except that Landlord shall return to Tenant any and all Rent (if any) paid by Tenant attributable to the period of the Term following the Early Termination Date, Security Deposit and Letter of Credit previously deposited with Landlord hereunder.
16

15.    Insurance.
15.1    Coverage. At all times during the Lease Term, Tenant will, at its sole cost, procure and maintain the following types and amounts of insurance coverage (but in no event less than the types and amounts of coverage required from time to time under the Master Lease): 
(a)    Comprehensive/Commercial General Liability Insurance (occurrence form) against any and all damages and liability, including attorneys’ fees on account or arising out of injuries to or the death of any person or damage to property, however occasioned, in, on or about the Premises and the Building with at least a single combined liability and property damage limit of $5,000,000 per occurrence.
(b)    Insurance on all plate or tempered glass in or enclosing the Premises, for the replacement cost of such glass.
(c)    Insurance adequate in amount to cover damage to the Premises including, without limitation, leasehold improvements (including without limitation the tenant improvements), trade fixtures, furnishings, equipment, goods and inventory.
(d)    Rent insurance in an amount equal to all rent and other sums or charges payable under this Lease for a period of at least twelve (12) months commencing with the date of loss, which loss includes, but is not limited to, prevention, suspension, disruption, interruption, or interference with Tenant’s use of the Premises.
(e)    Employer’s liability insurance and worker’s compensation insurance as required by applicable law with employer’s liability limits not less than $1,000,000 per accident.
(f)    Any other insurance required under the Master Lease to the extent not covered in subsections (a)-(e) above (it being understood and agreed that any the insurance requirements set forth herein are intended to be in addition to (and not a reduction of) any insurance required to be maintained pursuant to the Master Lease).
(g)    In the event Tenant makes any Major Alterations (as defined in the Master Lease) to the Premises, Tenant shall be required to provide Builder’s Risk coverage for the work (in addition to any other requirements specified in the Master Lease).
15.2    Policies. All insurance required to be carried by Tenant must be in a form satisfactory to Landlord and carried with companies reasonably acceptable to Landlord. Tenant must provide Landlord with an original certificate of insurance showing Landlord and Master Landlord as additional insureds on all policies of insurance excluding the insurance required under Section 15.1(v). Tenant’s policies of insurance shall provide that they are primary coverage for all matters insured therein. The certificate must provide for a thirty (30) day written notice to Landlord in the event of cancellation or material change in coverage.
15.3    Subrogation. Landlord and Tenant will each obtain from their respective insurers under all policies of fire, theft, public liability and other insurance maintained by either of them at any time during the Lease Term insuring or covering the Premises excluding the insurance required under Section 15.1(e), a waiver of all rights of subrogation which the insurer of one party might otherwise have, if at all, against the other party and each party waives any and all rights of recovery against the other and 
17

their respective officers, employees and agents for loss of or any damage to such waiving party or its property to the extent such loss or damage is insured against under any insurance policy in effect (or required to be in effect) at the time of such loss or damage.
16.    Damage and Destruction. If, as the result of any Casualty (as defined in the Master Lease), Master Landlord or Landlord exercise any option either may have to terminate the Master Lease as to all or any portion of the Premises, this Lease shall terminate to the same extent, effective as of the date of such termination of the Master Lease and Landlord shall return to Tenant all prepaid Rents, the Security Deposit and the Letter of Credit; provided, however, notwithstanding the foregoing, in the event of a Casualty, Tenant shall have the same rights to terminate this Lease and abate Rent as are provided to Landlord as the tenant under the Master Lease. If any Casualty to any portion of the Premises occurs, Tenant shall immediately provide written notice of such Casualty to Landlord. The provision of this Lease, including this Section 16, constitute an express agreement between Landlord and Tenant with respect to any and all damage to, or destruction of, all or any part of the Premises, and any statue or regulation of the State of California, including Sections 1932(2) and 1933(4) of the California Civil Code, with respect to any rights or obligations concerning damage or destruction in the absence of an express agreement between the parties, and any other statue or regulation, now or hereafter in effect, has no application to this Lease or any damage or destruction to all or any part of the Premises.
17.    Eminent Domain. If, as the result of any Taking (as defined in the Master Lease), Master Landlord or Landlord exercise any option either may have to terminate the Master Lease as to all or any portion of the Premises, this Lease shall terminate to the same extent, effective as of the date of such termination of the Master Lease; provided however, that in the event of a Taking, Tenant shall have the same right to terminate this Lease as is provided Landlord as the tenant under the Master Lease. The provisions of this Section 17 are Tenant’s sole and exclusive rights and remedies in the event of a Taking. To the fullest extent allowable under the Laws, Tenant waives the benefits of any Laws (including without limitation, California Code of Civil Procedure Section 1265.130 and any successor statutes or laws) that provide tenant any abatement or termination rights or any right to receive any payment or award (by virtue of a Taking) not specifically described in this Section 17. In no event shall Tenant be entitled to any award from the condemning authority for the leasehold value which shall belong to Landlord. Tenant shall, however, be entitled to claim from the condemning authority all compensation that may be recoverable by Tenant on account of any loss incurred by Tenant, including Alterations paid for by Tenant, removing Tenant’s merchandise, furniture, trade fixtures, and equipment, for damage to Tenant’s business, loss of business, and or loss of its leasehold interests, or any relocation benefits provided under applicable law; provided, however, that Tenant may claim such damages only if they are awarded separately in the eminent domain proceeding and not as part of Landlord’s damages and such award to Tenant does not diminish Landlord or Master Landlord’s award for such damages. Landlord’s obligation to pay any amounts to Tenant pursuant to this Section 17 shall survive the expiration or earlier termination of this Lease. If this Lease is not terminated following any such Condemnation as set forth above, the provisions of Section 12.2 of the Master Lease shall control with respect to Master Landlord’s repair and restoration obligations and Tenant shall have the same right to abate rent pursuant to this Lease as Landlord has as tenant pursuant to Section 12.2 of the Master Lease.
18.    No Encumbrance.    Tenant will not voluntarily, involuntarily or by operation of law mortgage or otherwise encumber all or any part of Tenant’s interest in the Lease or the Premises.
18

19.    Default. The occurrence of any of the following shall constitute a default (an “Event of Default”) by Tenant:
(a)    Failure to pay Rent or deliver the Letter of Credit or any renewal or replacement thereof as and when due, if such failure continues for five (5) days after notice has been given to Tenant; provided that if Tenant fails to pay Rent when due more than three (3) times during a consecutive twelve (12) month period during the Lease Term, Landlord’s obligation to notify Tenant of any such failure will end after the third such occurrence, and a noncurable Event of Default shall occur if Tenant fails to pay any Rent due thereafter when such Rent is due; or
(b)    Failure to pay any other sum or charge payable by Tenant hereunder as and when the same becomes due and payable, and such failure continues for more than ten (10) days after Landlord gives written notice thereof to Tenant; provided that if Tenant fails to pay any sum or charge when due more than three (3) times during a consecutive twelve (12) month period during the Lease Term, Landlord’s obligation to notify Tenant of any such failure will end after the third such occurrence, and a noncurable Event of Default shall occur if Tenant fails to pay any sum or charge due thereafter when such sum or charge is due or
(c)    Tenant abandons or vacates the Premises; or
(d)    Failure to perform or observe any other agreement, covenant, condition or provision of this Lease to be performed or observed by Tenant as and when performance or observance is due, and such failure continues for more than twenty (20) days after Landlord gives written notice thereof to Tenant; provided, however, if Tenant is not able through the use of commercially reasonable efforts to cure such breach or failure within such twenty (20) day period, then, provided Tenant commences to cure such breach or failure within the twenty (20) day period and thereafter diligently prosecutes such cure to completion, such twenty (20) day period shall be extended for such period of time as may be reasonably required for completion (but in no event shall the total time permitted for Tenant to cure such default be longer than the total time period to cure such default as is permitted pursuant to the Master Lease); or
(e)    Any act or omission on the part of Tenant which is the basis of a claim by Master Landlord of a default on the part of Tenant under the Master Lease (provided Master Landlord gives Landlord written notice of default under the Master Lease) unless Tenant cures such act or omission to Master Landlord’s satisfaction (i) within three (3) days after either Master Landlord or Landlord give Tenant notice of such act or omission, in the event of a monetary default; and (ii) within twenty (20) days after Tenant’s receipt of written notice from Master Landlord or Landlord in the event of a nonmonetary default, provided, however, if Tenant is not able through the use of commercially reasonable efforts to cure such breach or failure within such twenty (20) day period, then, provided Tenant commences to cure such breach or failure within the twenty (20) day period and thereafter diligently prosecutes such cure to completion, such twenty (20) day period shall be extended for such period of time as may be reasonably required for completion (but in no event shall the total time permitted for Tenant to cure such default be longer than the total time period to cure such default as is permitted pursuant to the Master Lease); or
(f)    The filing of a petition by or against Tenant under the Federal Bankruptcy Code or any state bankruptcy or insolvency law (unless, in the case of a petition filed against Tenant, Tenant contests such petition and obtains a dismissal thereof within sixty (60) days after filing); Tenant’s making any general assignment for the benefit of its creditors; the appointment of a trustee or 
19

receiver to take possession of all or any portion of Tenant’s assets located at the Premises or of Tenant’s interest under this Lease (unless Tenant contests such appointment and obtains repossession of such assets or interest within sixty (60) days); the attachment, execution or other judicial seizure of all or any portion of Tenant’s assets located at the Premises or of Tenant’s interest under this Lease; or Tenant’s acknowledgment in writing that it is insolvent or generally unable to pay its obligations as they fall due.
20.    Remedies for Tenant Default. Upon and after the occurrence of any Event of Default pursuant to this Lease (and until cure of such Event of Default has been tendered by Tenant and accepted by Landlord), Landlord shall have all of the rights and remedies given to Master Landlord under the Master Lease that would apply in the event of a default by Landlord, as tenant, under the Master Lease, and all other remedies available under applicable Laws shall be available to Landlord hereunder, including without limitation all of the following to the extent not inconsistent with the terms of the Master Lease or applicable Laws:
(a)    The right to terminate this Lease and the interest and estate granted in the Premises hereby, by giving Tenant written notice of such termination (which shall be effective upon the later of the receipt of such notice or the date and time of termination specified therein).
(b)    In the event Landlord elects to terminate this Lease, the right to recover from Tenant:
(i)    The worth at the time of award of the unpaid rent earned at the date of such termination,
(ii)    The worth at the time of award of the amount by which the unpaid Rent which would have earned after the date of such termination until the time of award exceeds the amount of such rental loss that Tenant proves could have been reasonably avoided,
(iii)    The worth at the time of award of the amount by which the unpaid Rent which would have been earned for the balance of the Lease Term after the time of award exceeds the amount of such rental loss that Tenant proves could have been reasonably avoided, and
(iv)    Any other amount necessary to compensate Landlord for all of the detriment proximately caused by Tenant’s failure to observe or perform any of its obligations under this Lease or which in the ordinary course of events would be likely to result therefrom, including, without limitation, expenses incurred in reentering and taking possession of the Premises, costs incurred in cleaning and refitting the Premises for a new tenant and costs (including reasonable broker’s commissions) incurred in reletting the Premises.
The “worth at the time of award” shall be computed, for purposes of clauses (1) and (2) above, by allowing interest at two percent over the prime or corporate reference rate announced from time to time by Bank of America, or, if lower, the maximum rate permitted by law during the period in question, and, for purposes of clause (3) above, by discounting such amount at the discount rate of the Federal Reserve Bank in the State in which the Premises are located in effect at the time of the award, plus one percent (1%).
(c)    The right to re-enter and repossess the Premises, and remove all persons and property therefrom, by any suitable action or proceeding without liability to Tenant or anybody claiming by, through or under Tenant. No such re-entry or repossession shall be deemed an election to terminate this lease, unless Landlord has given Tenant written notice of termination pursuant 
20

to subparagraph (a) above or such termination is otherwise decreed by a court of competent jurisdiction. Landlord may store any property removed from the Premises at Tenant’s expense and, if Tenant does not pay the cost of such removal and storage within the later of ten (10) days after written demand to Tenant therefor or thirty (30) days after the removal and storage of such property, Landlord may sell such property and apply the proceeds of such sale to the cost of such removal and storage and to any other amounts then owed Landlord hereunder.
(d)    Landlord has the remedy described in California Civil Code Section 1951.4 (Landlord may continue Lease in effect after Tenant’s breach and abandonment and recover Rent as it becomes due, if Tenant has right to sublet or assign, subject only to reasonable limitations).
(e)    Without terminating this Lease, Landlord shall have the right to relet the Premises or any part thereof, for Tenant’s account, but on such terms and conditions and at such rentals as Landlord in its sole discretion deems advisable, with the right at Tenant’s expense to make such alterations and repairs in the Premises and to incur such other expenses as Landlord in its discretion deems necessary for such reletting. Rents and other sums received by Landlord from any such reletting shall be applied: first, to the payment of expenses incurred by Landlord in reletting and repossessing the Premises and in the reletting thereof; second, to sums other than Rent then owed by Tenant to Landlord hereunder; third, to installments of Rent then owed Landlord hereunder; fourth, to future installments of Rent, as they become due; and, fifth, any balance to Tenant. If the rents and other revenues received by Landlord from any such reletting are insufficient to pay in full the amounts due Landlord hereunder (including, without limitation, reimbursement of the expenses of reentering, repossessing and reletting the Premises), Tenant shall, upon demand and from time to time, pay the deficiency to Landlord.
(f)    Without terminating this Lease, seek and obtain the appointment of a receiver to take possession of the Premises, relet the same, collect and receive any Rents and other amounts payable to Tenant with respect to the Premises and apply such receipts, first, to the expenses of such receivership and, then, in accordance with subparagraph (e) above.
(g)    To cure any default on the part of Tenant and to recover from Tenant the cost of such cure, upon demand, together with interest thereon from the date paid at an annual rate of ten (10%) percent. Landlord’s cure of any default hereunder shall not be deemed to waive such default or any other Event of Default.
(h)    Any other right or remedy provided by law or in equity or in the Master Lease.
The rights and remedies of Landlord provided in this Lease are, to the maximum extent permitted by law, cumulative and not mutually exclusive.
21.    Indemnification and Limitation on Liability.
21.1    Except for Claims (as hereinafter defined) limited elsewhere in this Lease and to the extent arising from Landlord’s or Landlord’s Representatives’ (as hereinafter defined) gross negligence or willful misconduct, Tenant hereby agrees to indemnify Landlord and Landlord’s directors, officers, shareholders, partners, members, principals, employees, agents, servants, contractors, subcontractors, visitors, licensees, successors and assigns (collectively, “Landlord’s Representatives”) against and save Landlord and Landlord’s Representatives harmless from any and all losses, costs, damages, charges, liabilities, obligations, fines, penalties, claims, demands, or judgments and any and all 
21

expenses, including, without limitation, reasonable attorneys’ fees and expenses, court costs, and costs of appeal, settlement and negotiations (collectively, “Claims”), arising out of or in connection with: (i) Tenant’s use of the Premises and the Building, including without limitation, the Outside Patio Area (as defined in Section 31) and/or the roof of the Building (as provided in Section 33 below) ; (ii) the conduct of Tenant’s business or any activity, work or thing done, permitted or suffered by Tenant in, on or about the Premises, the Building and/or the Land; (iii) any failure to perform or observe any of the terms, covenants, conditions or provisions required to be performed or observed by Tenant under this Lease or the Master Lease; or (iv) any negligence or other misconduct of Tenant or any of Tenant’s directors, officers and employees (collectively, “Tenant’s Representatives”) in connection with the performance of Tenant’s obligations under this Lease; or (v) any mechanic’s lien and other liens and encumbrances filed by any person claiming by, through or under Tenant, including security interests in any materials, fixtures, equipment and any other improvements or appurtenances installed in, located on or constituting part of the Premises. In the event that any action or proceeding is brought against Landlord by reason of any of clauses (i) through (v) inclusive of this Section 21, Tenant shall, at the request of Landlord, assume the defense of the same at Tenant’s sole cost with counsel reasonably satisfactory to Landlord. Landlord and its insurers shall each have the right to employ, at its expense, separate counsel in any such action or proceeding and to participate in the defense thereof.
21.2    Tenant hereby assumes all risk of damage to property or injury to persons in or on the Premises or arising from the use or occupation thereof from any cause whatsoever, except when caused by the gross negligence or willful misconduct of Landlord.
21.3    Landlord shall not be responsible or liable to Tenant or to those claiming by, through or under Tenant for any injury, loss or damage that may be occasioned by or through the acts or omissions of: (i) persons occupying other premises in the Building, or (ii) Landlord or Landlord’s Representatives unless caused by the active gross negligence or willful misconduct of Landlord or Landlord’s Representatives. Landlord shall not be responsible or liable to Tenant for any defect or failure, in (or any act or omission in the construction of) the Building, the Premises or any Building Systems, nor shall it be responsible or liable for any injury, loss or damage to any person or property of Tenant or Tenant’s Representatives or any other person caused by or resulting from fire, electricity, gas, water, or other utility (or interruption therein) or from rain, snow, ice, theft, bursting, breakage, explosion, implosion, leakage, steam, running, backing up, seepage, or the overflow of water or sewerage in any part of the Building or Land for any injury, loss or damage caused by or resulting from acts of God or the elements; provided, however, notwithstanding the foregoing, (i) Tenant shall have the right to abate Rent and request non- emergency work be conducted after Tenant’s business hours or on the weekend; and (ii) Landlord shall provide prior notice and use commercially reasonable efforts to schedule work as provided elsewhere in this Lease. Tenant shall give prompt notice to Landlord in case of fire, casualty, defect or accident in the Premises or in the Building or Land or of defects therein or in any Building System.
21.4    Tenant’s indemnity obligations under this Section 21 shall survive the expiration or earlier termination of this Lease.
21.5    Tenant hereby expressly assumes any and all indemnity obligations of Landlord under the Master Lease (except to the extent such Claim was caused by Landlord and not Tenant).
22.    Assignment and Subletting.
22.1    General Provisions. Subject to the terms and conditions of the Master Lease, Tenant shall not voluntarily or by operation of law assign, transfer, mortgage, sublet or otherwise transfer 
22

or encumber all or any part of Tenant’s interest in this Lease or in the Premises (collectively, “Transfer”), without Landlord’s prior written consent which shall not be unreasonably withheld and the prior written consent of the Master Landlord, as provided in the Master Lease; provided, however, notwithstanding anything to the contrary contained in the Master Lease or this Lease, it shall be deemed to be reasonable for Landlord to withhold consent to a proposed Transfer involving less than a full floor of the Premises. Subject to the terms and conditions of the Master Lease and Master Landlord’s consent, Tenant shall have the right to sublease any portion of the Premises to an Affiliate of the Originally Named Tenant without Landlord’s consent.
22.2    Landlord’s Right to Recapture. Notwithstanding anything to the contrary contained in this Section 22 or the Master Lease, Landlord shall have the option, by giving written notice to Tenant within thirty (30) days after receipt of any Tenant’s request for consent to a Transfer of more than one floor of the Premises (other than to a Permitted Transfer Assignee), to recapture the proposed assignment or sublease space or the entirety of the Premises, as determined in Landlord’s sole discretion. Such recapture notice shall cancel and terminate this Lease with respect to either the proposed assignment or sublease space or entire Premises, as applicable, as of the date stated in Tenant’s request for consent to a Transfer as the effective date of the proposed Transfer (with respect to Landlord’s recapture following receipt of Tenant’s request for consent to an assignment or sublease), and otherwise, such termination shall be effective on the date that is sixty (60) days after Landlord’s delivery of a recapture notice. If this Lease shall be canceled with respect to less than the entire Premises, the Rent reserved herein shall be prorated on the basis of the number of rentable square feet retained by Tenant in proportion to the number of rentable square feet contained in the Premises, and this Lease as so amended shall continue thereafter in full force and effect, and upon request of either party, the parties shall execute written confirmation of the same. If Landlord declines, or fails to elect in a timely manner to recapture the proposed assignment or sublease space or the entirety of the Premises under this Section 22, then, provided Landlord and Master Landlord have consented to the proposed assignment or sublease, Tenant shall be entitled to proceed to assignment or sublease such space to the proposed Transferee, subject to provisions of this Section 22 and the Master Lease. For avoidance of doubt, this Section 22.2 shall not apply to any Transfer to a Permitted Transfer Assignee as provided in Section 22.3 below.
22.3    Permitted Transfer If an Event of a Default on the part of Tenant does not then exist, Tenant may, without Landlord’s prior written consent (but subject to Master Landlord’s consent to the extent required under the Master Lease), sublet any portion of the Leased Premises or assign this Lease to (a) an Affiliate (defined below) of Tenant or (b) to (i) a successor to Tenant by merger or consolidation, or (ii) a successor to Tenant by purchase of all or substantially all of Tenant’s assets (any transaction described in this sentence being referred to as a “Permitted Transfer” and any assignee pursuant to a Permitted Transfer a “Permitted Transfer Assignee”), provided that (w) at least 10 business days before the transfer, Tenant notifies Landlord of such transfer (unless such prior notice is precluded by applicable law or confidentiality agreement, in which event Tenant shall notify Landlord as soon as such notice is permitted), (x) any assignee executes and delivers to Landlord a commercially reasonable instrument pursuant to which the assignee assumes, for Landlord’s benefit, all of Tenant’s obligations under this Lease; (y) in the case of a transaction covered by clause (b) above, the successor entity has a net worth (computed in accordance with generally accepted accounting principles, except that intangible assets such as goodwill, patents, copyrights, and trademarks shall be excluded in the calculation (“Net Worth”)) immediately after the transfer that is not less than the Net Worth of Tenant immediately before either as of the date of the transfer or as of the Effective Date, whichever is greater; and (z) the transfer is made for a good faith operating business purpose and not, whether in a single transaction or in a series of transactions, entered into in order to evade the requirements of this Lease. As 
23

used in this Lease, “Affiliate” means, with respect to any party, a person or entity that controls, is under common control with, or is controlled by such party.
23.    Signs. Subject to applicable Laws and the terms and conditions of the Master Lease, including without limitation, Section 18.2, Tenant may install and utilize throughout the Lease Term, at Tenant’s sole cost and expense, signs stating Tenant’s name and/or logo (or the name of the Building) on the exterior of the Building; provided, however, (i) all signs proposed by Tenant for the exterior of the Building shall be subject to applicable Laws, and Landlord’s prior written approval (which approval will not be unreasonably withheld, conditioned or delayed) and Master Landlord’s prior written approval, which shall include, without limitation, approval of the design, color, size and location of the signs Subject to the foregoing conditions, Landlord hereby approves of the signs proposed by Tenant as shown on Exhibit G attached hereto.. Any and all signs placed on the Premises by Tenant shall be maintained by Tenant in compliance with rules and regulations governing such signs and all laws, and Tenant shall be responsible for repairing any damage caused by installation, use or maintenance of such signs. Tenant, upon the expiration or earlier termination of this Lease, shall remove such signs and repair all damage incident to such removal and restore the exterior of the Building to the condition prior to the installation of such signs.
24.    Brokers. Tenant warrants that it has had no dealings with any real estate broker or agent in connection with the negotiation of this Lease excepting only the brokers specified in the Basic Lease Information, and it knows of no other real estate broker or agent who is entitled to a commission in connection with this Lease. Tenant agrees to indemnify, defend Landlord and hold Landlord harmless from and against any and all claims, demands, losses, liabilities, lawsuits, judgments, costs and expense (including reasonable attorneys’ fees) with respect to any leasing commission or equivalent compensation alleged to be owing on account of Tenant’s dealings with any real estate broker or agent other than as specified in the Basic Lease Information. Landlord shall be responsible for the payment of brokerage fees or commissions which are due and payable to Brokers arising from this Lease pursuant to a separate written agreement between Landlord and Tenant’s Broker.
25.    Holding Over. If Tenant holds over after the expiration of the Lease Term or earlier termination of this Lease, with or without the express or implied consent of Landlord, then at the option of Landlord, Tenant will become and be only a month-to-month tenant at a rent equal to (i) one hundred fifty percent (150%) of the rent payable by Tenant immediately prior to such expiration or termination, for the first three (3) months following such expiration or termination; and (ii) two hundred percent (200%) of the rent payable by Tenant immediately prior to such expiration or termination for the period (if any) of such holdover following such initial three (3) month holdover period, and otherwise upon the terms, covenants and conditions herein specified. Notwithstanding any provision to the contrary contained herein, (i) Landlord expressly reserves the right to require Tenant to surrender possession of the Premises upon the expiration of the Lease Term or upon the earlier termination of this Lease and the right to assert any remedy at law or in equity to evict Tenant and/or collect damages in connection with any holding over, and (ii) Tenant will indemnify, defend and hold Landlord harmless from and against any and all liabilities, claims, demands, actions, losses, damages, obligations, costs and expenses, including, without limitation, attorneys’ fees incurred or suffered by Landlord by reason of Tenant’s failure to surrender the Premises on the expiration of the Lease Term or earlier termination of this Lease.
26.    Subordination. This Lease is subject and subordinate to the Master Lease, to all ground and underlying leases, and to all mortgages and deeds of trust which may now or hereafter affect such leases, the leasehold estate or estates thereby created or the real property of which the Premises form a part, and to any and all renewals, modifications, consolidations, replacements and extensions thereof.
24

27.    Disability Access; Accessibility Disclosures. As required by San Francisco Administrative Code Chapter 38, Landlord and Tenant agree as follows:
PLEASE NOTE: DISABILITY ACCESS OBLIGATIONS NOTICE
The Building may not currently meet all applicable construction-related accessibility standards, including standards for public restrooms and ground floor entrances and exits.
By signing below, I confirm that I have read and understood the Disability Access Obligations Notice.
												
	LANDLORD:

SOMA HUB LLC,
a California limited liability company
	TENANT:

USER TESTING, INC.,
a California corporation

				
	By:
	/s/ Allan Young	By: 
	/s/ Tien Anh Nguyen
	Name:	Allan Young	Name:	Tien Anh Nguyen
	Title:	Managing Member, SOMA Hub LLC	Title:	CFO
				
			By:
	/s/ Andy MacMillan
			Name:	Andy MacMillan
			Title:	CEO

Before entering into this Lease, Landlord has provided the following notices to Tenant: (i) the Disability Access Obligations Notice Under San Francisco Administrative Code Chapter 38 attached hereto as Exhibit C and incorporated herein by this reference and (ii) a copy of the Small Business Commission’s Access Information Notice in English. The Access Information Notice is also available through the San Francisco Office of Small Business and their website. Landlord hereby informs Tenant that the Building has not undergone an inspection by a Certified Access Specialist, as referenced in California Civil Code Section 1938. A Certified Access Specialist (CASp) can inspect the Premises and determine whether the Premises comply with all of the applicable construction-related accessibility standards under state law. Although state law does not require a CASp inspection of the Premises, Landlord may not prohibit Tenant from obtaining a CASp inspection of the Premises for the occupancy or potential occupancy of the Tenant, if requested by Tenant. The parties shall mutually agree on the arrangements for the time and manner of the CASp inspection, the payment of the fee for the CASp inspection, and the cost of making any repairs necessary to correct violations of construction-related accessibility standards within the Premises.
28.    General.
28.1    Notices. Any notice required or permitted to be given hereunder shall be in writing and delivered to the applicable party personally, or by United States Postal Service, first class registered or certified mail, postage prepaid, return receipt requested, or via nationally recognized overnight courier in any case to the address indicated for such party specified in the Basic Lease Information; and shall be deemed given, delivered and received (i) if sent via mail, three (3) business days after the date of mailing, (ii) if delivered personally, on the date of delivery (provided that if the date of 
25

delivery is a weekend or holiday, then such notice shall be deemed given on the next-succeeding business day) and (iii) if sent via overnight courier, on the business day next succeeding the date delivered to the courier for next-day delivery.
28.2    Waivers. The failure or delay of either Party to insist in any instance upon the strict performance or observance of any obligation or condition on the part of the other under this Lease, or to exercise any right or remedy provided herein, shall not be deemed a waiver of such obligation, condition, right or remedy, except where this Lease provides expressly that a right or remedy must be exercised within a specific time and such time has elapsed. No waiver by either Party of any right or obligation contained in this Lease shall be deemed to have been made, unless made expressly in writing by the Party entitled to the performance of the obligation, satisfaction of the condition or exercise of the right in question. Landlord’s acceptance of any partial payment of Rent due Landlord hereunder shall not satisfy or discharge Tenant’s obligation to pay the balance of Rent then due, nor shall Landlord’s acceptance of any payment of Rent when Tenant is in breach of any other obligation or condition under this Lease be deemed a waiver of such breach.
28.3    No Parking. Tenant expressly acknowledges and agrees that Landlord is not obligated to provide any parking facilities to Tenant.
28.4    Computation of Time. The term “day” means a calendar day, and the term “business day” means any day other than a Saturday, Sunday or a bank holiday under the laws of the United States or the State of California. Any period of time specified in this Lease which would otherwise end upon a non-business day shall be extended to, and shall end upon, the next following business day.
28.5    Entire Agreement; Modification; Binding Effect. This Lease constitutes the entire agreement between the Parties pertaining to the subject matter hereof and supersedes all prior agreements, understandings and representations of the Parties with respect to the subject matter hereof. This Lease may not be modified, amended, supplemented or otherwise changed, except by a writing executed by both Parties. Except as otherwise expressly provided herein, this Lease shall bind and inure to the benefit of the Parties and their respective successors and assigns.
28.6    Attorneys’ Fees. Should either Party institute any action or proceeding against the other for any reason or to enforce any provision of this Lease or for damages by reason of an alleged breach of any provision hereof, the prevailing Party shall be entitled to receive all costs and expenses (including reasonable attorneys’ fees) incurred by such prevailing Party in connection with such action or proceeding.
28.7    Execution in Counterparts. This Lease may be executed in two counterparts, and by each Party on a separate counterpart, each of which when so executed and delivered shall be deemed an original, and both of which when taken together shall constitute but one and the same instrument. Counterparts may be delivered via facsimile, electronic mail (including .pdf or any electronic signature complying with the U.S. Federal ESIGN Act of 2000, e.g., www.docusign.com) and any counterpart so delivered shall be deemed to have been duly and validly delivered, valid and effective for all purposes and binding upon the parties hereto.
28.8    Governing Law. This Lease shall be governed by and interpreted in accordance with the laws of the State of California.
28.9    WAIVER OF JURY TRIAL. LANDLORD AND TENANT, TO THE EXTENT THEY MAY LEGALLY DO SO, HEREBY EXPRESSLY WAIVE ANY RIGHT TO 
26

TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION, CAUSE OF ACTION, OR PROCEEDING ARISING UNDER OR WITH RESPECT TO THIS LEASE, OR IN ANY WAY CONNECTED WITH, OR RELATED TO, OR INCIDENTAL TO, THE DEALINGS OF THE PARTIES HERETO WITH RESPECT TO THIS LEASE OR THE TRANSACTIONS RELATED HERETO OR THERETO, IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING, AND IRRESPECTIVE OF WHETHER SOUNDING IN CONTRACT, TORT OR OTHERWISE. TO THEY EXTENT THEY MAY LEGALLY DO SO, LANDLORD AND TENANT AGREE THAT ANY SUCH CLAIM, DEMAND, ACTION, CAUSE OF ACTION, OR PROCEEDING SHALL BE DECIDED BY A COURT TRIAL WITHOUT A JURY AND THAT ANY PARTY HERETO MAY FILE AN ORIGINAL COUNTERPART OR A COPY OF THIS SECTION WITH ANY COURT AS WRITTEN EVIDENCE OF THE CONSENT OF THE OTHER PARTY OR PARTIES HERETO TO WAIVER OF ITS OR THEIR RIGHT TO TRIAL BY JURY. THE PARTIES HAVE SET FORTH THEIR INITIALS BELOW TO INDICATE THEIR AGREEMENT WITH THE JURY TRIAL WAIVER PROVISION CONTAINED IN THIS SECTION.
28.10    Authority. If either Party signs as a corporation or a partnership, each person executing this Lease on behalf of such Party does hereby covenant and warrant that (i) such Party is a duly authorized and existing entity, (ii) such Party has and is qualified to do business in California, (iii) such party has full right and authority to enter into this Lease, (iv) each person signing on behalf of such Party is authorized to do so and (v) this Lease is a valid and binding obligation of and enforceable against such Party. Upon a Party’s request, the other Party shall provide such party with evidence reasonably satisfactory to such party confirming the foregoing covenants and warranties. Tenant confirms that it is not in violation of any executive order or similar governmental regulation or law, which prohibits terrorism or transactions with suspected or confirmed terrorists or terrorist entities or with persons or organizations that are associated with, or that provide any form of support to, terrorists. Tenant further confirms that it will comply throughout the Lease Term, with all governmental laws, rules or regulations governing transactions or business dealings with any suspected or confirmed terrorists or terrorist entities, as identified from time to time by the U.S. Treasury Department’s Office of Foreign Assets Control or any other applicable governmental entity.
28.11    Partial Invalidity. If any term or provision of this Lease or the application thereof to any person or circumstance shall, to any extent, be invalid or unenforceable, the remainder of this Lease, or the application of such term or provision to persons or circumstances other than those as to which it is held invalid or unenforceable, shall not be affected thereby, and each such term and provision of this Lease shall be valid and enforced to the fullest extent permitted by law.
28.12    Joint and Several Liability. If more than one person or entity is the Tenant, the obligations hereunder imposed upon each such person or entity shall be joint and several.
28.13    Definition of Landlord. As used in this Lease, the term “Landlord” means only the current owner of the leasehold interest of the lessee under the Master Lease at the time in question. Each Landlord is obligated to perform the obligations of the Landlord hereunder only during the time such Landlord owns such leasehold interest. Any Landlord who transfers title to its leasehold interest in the Premises is relieved of all liabilities of Landlord under this Lease to be performed on or after the date of such transfer.
28.14    Submission of Document for Review.    The submission of this document for examination and negotiation does not constitute an offer to sublease, or a reservation of, or option for 
27

subleasing the Premises. This document shall become effective and binding only upon execution and delivery hereof by both parties and delivery of the written consent of the Master Landlord.
28.15    28.15    Landlord Exculpation. It is expressly understood and agreed that notwithstanding anything in this Lease to the contrary, and notwithstanding any applicable law to the contrary, the liability of Landlord (including any successor landlord) and any recourse by Tenant against Landlord or any Landlord related party shall be limited solely and exclusively to an amount which is equal to the leasehold interest of Landlord in the Building and Land, and neither Landlord nor any of the partner, member, office or director thereof shall have any personal liability therefor, and Tenant hereby expressly waives and releases such personal liability on behalf of itself and all persons claiming by, through or under Tenant.
28.16    Landlord Entry; Access to Premises; Keys. Landlord and its authorized representatives may at all reasonable times and upon reasonable notice to Tenant enter the Premises to: (a) inspect the Premises; (b) show the Premises to prospective purchasers, mortgagees and, within the last 9 months of the Term, tenants; (c) post notices of non-responsibility or other protective notices available under the Laws; or (d) exercise and perform Landlord’s rights and obligations under this Lease. Landlord shall provide reasonable prior notice (by email or telephone) to Tenant of any proposed entry by Landlord into the Premises (except that no notice shall by required in the event of an emergency). Tenant agrees that Landlord’s entry into the Premises is not to be construed as a forcible or unlawful entry into, or detainer of, the Premises or as an eviction of Tenant from all or any part of the Premises. Landlord shall conduct all of Landlord’s activities on the Premises as allowed under this Section in a manner which will cause the least possible inconvenience, annoyance or disturbance to Tenant or Tenant’s business, and in the event of non- emergency work to be performed by Landlord, Tenant shall have the right to request that non-emergency work be conducted after Tenant’s business hours or on the weekend, provided that Tenant shall, at Tenant’s sole cost, be responsible for any overtime or after hours costs incurred to accommodate Tenant’s schedule, in addition to any other costs of such work that are included in Excess Expenses). Tenant shall not place any lock(s) on any exterior door, or install any security system (including, without limitation, card key systems, alarms or security cameras), in the Premises or Building without Landlord’s prior written consent, which consent shall not be unreasonably withheld. Landlord acknowledges and agrees, that Tenant shall have the right, at its sole cost and expense, to install a proximity card security system, including security cameras, windows, sensors, motion sensors, or equivalent system throughout the Premises, subject to Landlord’s (and to the extent required by the Master Lease, Master Landlord’s) prior written consent and all applicable provisions of the Lease and the Master Lease. Landlord shall have the right to retain at all times and to use keys or other access codes or devices to all locks and/or security system within and into the Premises, except that Tenant may elect to place a lock and/or card key system on the doors within the Premises to a (i) network room and/or (ii) room used in connection with a Tenant IPO event, and may elect to not provide Landlord keys or access codes to such rooms, subject to Landlord’s right to access the Premises as provided in this Section 28.16 (and Master Landlord’s access rights pursuant to the Master Lease). A reasonable number of keys to the locks on the entry doors in the Premises shall be furnished by Landlord to Tenant at Tenant’s cost, and Tenant shall not make any duplicate keys. All keys shall be returned to Landlord at the expiration or early termination of this Lease. Further, if and to the extent Tenant re-keys, re-programs or otherwise changes any locks at the Premises or the Building, Tenant shall be obligated to restore all such locks and key systems to be consistent with the master lock and key system at the Building, all at Tenant’s sole cost and expense. Subject to any events of emergency and applicable laws, Tenant shall have the right to access the Premises twenty-four (24) hours a day, seven (7) days a week.
28

28.17    Alteration of Building; Landlord’s Reserved Right. Landlord reserves the right, at any time and from time to time to make alterations, additions, repairs or improvements to or in or decrease the size or area of all or any part of the Building (except for the Premises) and the Land, including without limitation, the Building Systems and exterior and roof of the Building; provided, (a) Landlord agrees to use its commercially reasonable efforts to minimize any interference with Tenant’s business operations in connection with such alterations, additions, repairs or improvements (it being understood and agreed that Tenant shall have the right to request that non-emergency work be conducted after Tenant’s business hours or on the weekend, provided that Tenant shall, at Tenant’s sole cost, be responsible for any overtime or after hours costs incurred to accommodate Tenant’s schedule, in addition to any other costs of such work that are included in Excess Expenses, provided further that if such overtime or after hours costs are incurred for capital costs or improvements, such costs shall be amortized as provided in Section 6.2(ix)); and (b) Tenant shall be entitled to partially abate Base Rent due hereunder in the amount by which Tenant’s Base Rent exceeds Landlord’s rent owed as tenant under the Master Lease during any period of interference in which Tenant is unable to use (and actually does not use) the Premises or portion of the Premise as a result of such interference (it being understood and agreed that if only a portion of the Premises is rendered unusable, the Base Rent abatement hereunder shall be calculated based on the percentage that the unusable portion of the Premises is of the entire Premises). Landlord shall provide reasonable prior notice (by email or telephone) to Tenant of any proposed entry by Landlord into the Premises in the exercise of Landlord’s rights pursuant to this Section 28.17 (except that no notice shall be required in the event of an emergency). This Lease does not grant any rights to light or air over or about the Building. Landlord reserves exclusively to itself the use of: (i) the roof (subject to Tenant’s rights pursuant to Section 33); and (ii) the Land (subject to Tenant’s rights pursuant to Section 31). Landlord also has the right to make such other changes to the Building as Landlord deems appropriate, provided the changes do not materially affect Tenant’s ability to use the Premises. Landlord shall also have the right (but not the obligation) to temporarily close the Building if Landlord reasonably determines that there is an imminent danger of significant damage to the Building or of personal injury to the occupants of the Building. The circumstances under which Landlord may temporarily close the Building shall include, without limitation, electrical interruptions, hurricanes and civil disturbances. A closure of the Building under such circumstances shall neither constitute a constructive eviction nor entitle Tenant to an abatement or reduction of Rent, unless such closure was caused by Landlord’s gross negligence or willful misconduct.
28.18    Public Transit Information. Tenant shall establish and carry on during the Lease Term a program to encourage maximum use of public transportation by personnel of Tenant employed on the Premises, including without limitation the distribution to such employees of written materials explaining the convenience and availability of public transportation facilities adjacent or proximate to the Building and encouraging use of such facilities, and shall comply with all regulations promulgated from time to time by the City of San Francisco with regard to public transit usage, all at Tenant’s sole cost and expense.
29.    Bicycles. Tenant shall be allowed to bring bicycles into the Premises, subject to Landlord’s reasonable rules and regulations.
30.    Dogs. Tenant shall be allowed to bring dogs into the Premises, subject to Landlord’s reasonable rules and regulations and all applicable Laws.
31.    Outside Patio Area. Subject to applicable Laws and the terms and conditions contained in this Section 31, commencing as of the Commencement Date, Tenant shall have an exclusive license during the Lease Term to use for outdoor seating only the outside patio area behind the Building (the 
29

“Outside Patio Area”). The Outside Patio Area shall not be included in the rentable square footage of the Premises for purposes of this Lease and Tenant shall not be obligated to pay any Rent to Landlord for the use rights granted in this Section 31. The license to use the Outside Patio Area granted hereby is personal to the Originally Named Tenant and any Permitted Transfer Assignee of the Originally Named Tenant and shall not be assigned, sublet or otherwise transferred in any way or manner. Tenant shall accept the Outside Patio Area in its “as is” condition, and Landlord shall not be obligated to provide or pay for any improvement work or services related to the improvement of the Outside Patio Area. Tenant acknowledges that neither Landlord nor any agent of Landlord has made any representation or warranty regarding the condition of the Outside Patio Area or the compliance of Tenant’s intended use of the Outside Patio Area with any applicable Laws. Tenant shall be solely responsible for performing all janitorial services and other cleaning of the Outside Patio Area. Tenant shall have no right to alter, change or make improvements to the Outside Patio Area, except as approved pursuant to Article 12. Landlord shall have the sole and exclusive right to make any and all necessary repairs, replacements and improvements to the Outside Patio Area as Landlord deems necessary or desirable, and the cost thereof may be included in Operating Expenses, unless such repairs, replacements or improvements to the Outside Patio Area are required as a result of Tenant’s use thereof or the license granted to Tenant hereby, in which event Tenant shall pay Landlord the cost thereof within thirty (30) days following Tenant’s receipt of Landlord’s notice requesting payment of same. Tenant’s use of the Outside Patio Area shall be subject to such additional rules, regulations and restrictions as Landlord may make from time to time concerning the Outside Patio Area. Except as expressly set forth in this Section 31, all of the terms, covenants, conditions, limitations and restrictions contained in this Lease pertaining to the Premises and Tenant’s use thereof shall apply equally to the Outside Patio Area and Tenant’s use thereof, including, without limitation, Tenant’s indemnity of Landlord set forth in Section 21, Tenant’s insurance obligations set forth in Section 15, and Tenant’s obligations to comply with Laws set forth in Section 14 (including Tenant’s obligation to obtain and maintain all permits, licenses, certificates and approvals necessary for Tenant’s use of the Outside Patio Area, and Tenant’s responsibility for the cost of any and all alterations or improvements to the Outside Patio Area, the Premises, the Building and/or the Land and the path of travel as may be required to comply with all applicable Laws which relate to or which are triggered by Tenant’s use of the Outside Patio Area). The license to use the Outside Patio Area granted to Tenant hereby shall be revocable by Landlord for cause upon written notice to Tenant, and Landlord thereafter shall have the right to remove from the Outside Patio Area any and all of Tenant’s personal property located thereon and to take any action Landlord deems necessary or appropriate to prevent Tenant’s access to and use of the Outside Patio Area. As used in this Section 31, “cause” shall include, without limitation, any of the following: (i) Landlord’s good faith determination that the license granted hereby and/or the use of the Outside Patio Area creates a hazard or threatens the safety and/or security of persons or property or endangers or otherwise interferes with the use and occupancy of the Building, or constitutes a nuisance; (ii) the license granted hereby and/or the use of the Outside Patio Area constitutes a violation of or otherwise conflicts with any applicable Laws or any rules, orders, regulations or requirements of the American Insurance Association or any similar body, or results in increased rates of insurance for the Master Lease Premises (or any portion thereof); (iii) Tenant abandons or vacates all or a substantial portion of the Premises, or Tenant no longer occupies the entire Premises; (iv) this Lease is terminated for any reason; or (v) Tenant fails to comply with any of the terms, covenants, conditions, limitations or restrictions contained in this Section 31 or elsewhere in this Lease which apply to the Outside Patio Area or Tenant’s use thereof, or Tenant is otherwise in default under this Lease. Tenant agrees that Tenant’s use of the Outside Patio Area shall be at Tenant’s sole risk and, except to the extent caused directly by the negligence or willful misconduct of Landlord, Landlord shall have no liability to Tenant for any loss, cost, claim, liability, damage or expense arising out of Tenant’s use of the Outside Patio Area.
30

32.    Building Name. As long as Tenant is not in default of any of the terms, covenants or conditions of this Lease and has not subleased or assigned more than seventy-five percent (75%) of the Premises, Tenant shall have the right to designate a name for the Building, subject to Landlord’s approval, which shall not be unreasonably withheld.
33.    Roof Rights.
33.1    Right to Install Rooftop Equipment. During the Lease Term, and, subject to Tenant’s compliance with all applicable Laws and the terms and conditions of this Lease and the Master Lease, and Landlord’s prior review and approval of plans and specifications for all such installation, Tenant and Tenant’s contractors (which shall first be reasonably approved by Landlord) shall have the right to access, install, replace, remove, operate and maintain, rooftop equipment to facilitate internet access and communications (the “Antenna”) on the rooftop of the Building at a location reasonably determined by Landlord, including the cabling and connecting equipment (collectively, the “Connecting Equipment”). The Antenna and the Connecting Equipment are collectively referred to as the “Rooftop Equipment”.
33.2    Conditioned Upon Lease. This Section 33 is contingent upon the Lease being in effect and compliance by Tenant with all of the terms and provisions hereof. If the Lease terminates or expires for any reason, Tenant’s rights under this Section 33 shall also terminate concurrently therewith unless otherwise agreed in writing by Landlord in its sole and absolute discretion.
33.3    No Assignment. Tenant’s rights under this Section 33 may not be assigned, transferred to or used by any other person or entity, except to a Permitted Transfer Assignee.
33.4    Installation. Tenant’s installation and operation of the Rooftop Equipment shall be governed by the following terms and conditions:
(a)    Installation shall be conducted by licensed contractors approved by Landlord. If any roof penetration is required, unless Landlord elects to perform such penetrations at Tenant’s sole cost and expense, Tenant shall retain Landlord’s designated roofing contractor to make any necessary penetrations and associated repairs to the roof in order to preserve Landlord’s roof warranty.
(b)    All plans and specifications for the Rooftop Equipment shall be subject to Landlord’s prior review and approval. Upon Landlord’s request, Tenant shall prepare and submit a detailed set of plans and specifications for the proposed Rooftop Equipment, methods of installation and proposed locations thereof.
(c)    Tenant, at Tenant’s sole cost and expense, shall be responsible for any modifications to the rooftop, risers, utility areas or other facilities or portions of the Building which may be necessary to accommodate the Rooftop Equipment.
(d)    It is expressly understood that Landlord retains the right to use the roof of the Building for any purpose whatsoever; provided, however, Landlord agrees not to use, and not to grant any rights to third parties to use the roof for any purpose (other than in connection with Building operation and/or maintenance issues) which would interfere with Tenant’s rooftop use as permitted pursuant to the provisions of this Section 33 or would adversely affect Tenant’s use of or occupancy of Premises.
31

(e)    For the purposes of determining Tenant’s obligations with respect to its use of the roof of the Building herein provided, all of the provisions of the Lease relating to compliance with requirements as to insurance, indemnity, and compliance with Laws shall apply to the installation, use and maintenance of the Rooftop Equipment. Landlord shall not have any obligations with respect to the Rooftop Equipment. Landlord makes no representation that the Rooftop Equipment will function properly and Tenant agrees that Landlord shall not be liable to Tenant therefor.
(f)    Tenant shall (a) be solely responsible for any damage caused as a result of the Rooftop Equipment, (b) promptly pay any tax, license or permit fees charged pursuant to any laws in connection with the installation, maintenance or use of the Rooftop Equipment and comply with all laws pertaining to the use of the Rooftop Equipment, and (c) pay for all necessary repairs, replacements to or maintenance of the Rooftop Equipment.
(g)    The installation of the Rooftop Equipment shall constitute alterations and shall be performed in accordance with and subject to all applicable provisions of the Lease and the Master Lease, including, without limitation, Tenant’s obligation to obtain Landlord’s prior consent to the size and other specifications of the Rooftop Equipment, which consent shall not be unreasonably withheld, conditioned or delayed. All Rooftop Equipment installed by the Tenant shall remain the personal property of the Tenant and shall be removed by the Tenant at the expiration or earlier termination of the Term (unless otherwise agreed to by the parties in writing.)
33.5    Design Considerations.
(a)    All Rooftop Equipment shall be properly screened from view for aesthetic reasons, and must not be visible from street level.
(b)    The Antenna may not protrude above a height equal to the highest point of the Building structure.
(c)    Tenant, at Tenant’s sole cost and expense, shall install and maintain such fencing and other protective equipment and/or visual screening on or about the Rooftop Equipment as Landlord may reasonably determine.
(d)    The Rooftop Equipment shall be clearly marked to show the name, address, telephone number of the person to contact in case of emergency.
(e)    The Rooftop Equipment must be properly secured and installed so as not to be affected by high winds or other elements.
(f)    The weight of the Rooftop Equipment shall not exceed the load limits of the Building.
33.6    Compliance with Laws. Tenant’s rights set forth in this Section 33 shall be subject to all applicable Laws, including, without limitation, zoning rules, health and safety rules (including OSHA requirements), and applicable building and fire codes, including any required conditional use permit. Landlord makes no representation that any such Laws permit such installation and operation, and Tenant shall be solely responsible to determine the feasibility and legality of installing the Rooftop Equipment. Without limiting the generality of the foregoing, if any testing, sampling or disclosures relating to rooftop equipment at the Building are required to satisfy OSHA or other governmental agencies (including for radio frequency [RF] or electromagnetic field [EMF] emissions), 
32

Tenant shall pay the costs of any such required tests and studies. Landlord shall have no liability or responsibility for the maintenance or compliance with laws of any towers, antennas or structures, including, without limitation, compliance with Part 17 of the Federal Communications Commissions’ Rules.
33.7    No Interference. The Rooftop Equipment and operations shall comply with all non- interference rules of the Federal Communications Commission (“FCC”). Upon receipt of written notice of apparent interference by Tenant, Tenant shall have the responsibility to promptly terminate such interference or to demonstrate with competent information that the apparent interference in fact is not caused by Tenant’s Rooftop Equipment or operations. In no event shall Landlord have any liability with respect to interference with Tenant’s operations or any loss of business or profits in connection with the termination of Tenant’s rights pursuant to this Section 33.
33.8    In no event shall the Antenna or any Connecting Equipment damage or adversely affect or interfere with the normal operation of the Building (including, but not limited to mechanical, electrical, life-safety, structural systems, window washing or other maintenance functions of the Building). In addition to and without limiting Tenant’s other indemnification obligations pursuant to this Sublease, Tenant hereby agrees to indemnify, defend and hold Landlord harmless from and against any and all claims, costs, damages, expenses and liabilities (including reasonable attorneys’ fees) arising out of Tenant’s failure to comply with the provisions of this Section 33, provided that Tenant’s indemnification obligation hereunder shall not apply to the extent same is caused by the gross negligence or willful misconduct of Landlord or its employees, agents or contractors. Should the use of the Rooftop Equipment by Tenant interfere with systems of the Building or telecommunications systems of any occupant of a property in the vicinity of the Building, Tenant shall make such adjustments to the Rooftop Equipment or its related equipment as may be reasonably required by Landlord.
33.9    Access. Subject to the terms of this Section 33, Tenant shall have the right to access its Rooftop Equipment twenty four (24) hours a day, seven (7) days per week. In exercising its right of access to the roof, Tenant agrees to cooperate and comply with any reasonable security procedures, access requirements and rules and regulations utilized by Landlord for the Building.
33.10    Costs. Tenant shall be solely responsible for and shall pay all costs, expenses and taxes incurred in connection with the ownership, installation, operation, maintenance, use and removal of the Rooftop Equipment and the appurtenant equipment located in or on the Building.
33.11    Removal and Restoration. Upon the expiration or earlier termination of the Lease, the Antenna and the Connecting Equipment shall be removed from the Building by Tenant, at Tenant’s sole cost and expense, and Tenant shall pay to repair any damage caused by such removal. If Tenant fails to remove the Antenna (if requested by Landlord to be removed) and any related Connecting Equipment (to the extent applicable) and repair the Building upon the expiration or earlier termination of the Lease, Landlord, upon thirty (30) days’ written notice to Tenant, may do so at Tenant’s expense. The provisions of this Section 33 shall survive the expiration or earlier termination of the Lease.
33.12    Termination. Landlord shall have the right to terminate this Section 33 and the rights of Tenant hereunder (i) upon three (3) months prior written notice in the event Landlord determines that due to a change of use or any redevelopment of the Building, the Rooftop Equipment can no longer be operated (provided that any election to terminate in such event shall be made on a nondiscriminatory basis); or (ii) Tenant’s use unreasonably interferes with an essential building system or function, which interference cannot be remedied; or (iii) the operation of the Rooftop Equipment interferes with the 
33

equipment or operations of the Building or any occupant of any property in the vicinity of the Building. This Section 33 shall also terminate upon any destruction or condemnation affecting the use or operation of the Rooftop Equipment hereunder, unless otherwise agreed in writing by Landlord and Tenant. If this Section 33 is terminated as set forth herein, Tenant shall remain responsible for removing Tenant’s Rooftop Equipment and restoring the Building in accordance with the terms of this Section 33.
33.13    Default. If any of the conditions set forth in this Section 33 are not complied with by Tenant, then such failure shall constitute a default by Tenant under the Lease.
34.    No Access Rights at Rear of Building. Tenant acknowledges and agrees that (a) there are no current access rights or easement rights that provide Landlord or any tenants of the Building the right to access Stanford Street through the rear of the Building and (b) Tenant shall not access (and shall use commercially reasonable efforts to not permit any of its respective officers, directors, partners, shareholders, members and employees to access) Stanford Street across the properties located to the Northeast of the Building (other than the public sidewalk).
35.    California Energy Use Disclosure. Tenant and Landlord acknowledge and agree that Landlord may be required to comply with California AB 802 Nonresidential Building Energy Use Disclosure Program by providing Tenant with an Energy Review of the Premises prior to the Commencement Date. In the event Landlord is unable to obtain the Energy Review prior to the Commencement Date, Landlord shall provide Tenant with copies of the various utility bills and charges associated with the Premises that are available to Landlord, including the energy usage of the Premises, and Landlord shall provide the Energy Review to Tenant promptly upon such Energy Review becoming available. Tenant acknowledges and agrees that (i) Landlord makes no representation or warranty regarding the energy performance of the Building or the accuracy or completeness of any energy disclosure information (“Energy Disclosure Information”) provided to Tenant, (ii) that the Building is currently vacant and unoccupied and that the Energy Disclosure Information is for a period prior to the Commencement Date in which the Building has been vacant and unoccupied, and that the energy performance of the Building may vary depending on future occupancy and/or use of the Building, and (iii) Landlord shall have no liability to Tenant for any errors or omissions in the Energy Disclosure Information. If and to the extent not prohibited by applicable Laws, Tenant hereby waives any right Tenant may have to receive the Energy Disclosure Information, including, without limitation, any right Tenant may have to terminate this Lease as a result of Landlord’s failure to disclose such information. Further, Tenant hereby releases Landlord from any and all losses, costs, damages, expenses and/or liabilities relating to, arising out of and/or resulting from the Energy Disclosure Requirements, including, without limitation, any liabilities arising as a result of Landlord’s failure to disclose the Energy Disclosure Information to Tenant prior to the execution of this Lease. Tenant’s acknowledgment of the AS-IS condition of the Premises pursuant to the terms of this Lease shall be deemed to include the energy performance of the Building. Tenant further acknowledges that pursuant to the requirements of the Energy Use Disclosure Program, Landlord may be required in the future to disclose information concerning Tenant’s energy usage to certain third parties, including, without limitation, prospective purchasers, lenders and tenants of the Building (the “Tenant Energy Use Disclosure”). Tenant hereby (A) consents to all such Tenant Energy Use Disclosures, and (B) acknowledges that Landlord shall not be required to notify Tenant of any Tenant Energy Use Disclosure. Further, Tenant hereby releases Landlord from any and all Claims relating to, arising out of and/or resulting from any Tenant Energy Use Disclosure. The terms of this Section 35 shall survive the expiration or earlier termination of this Lease.
///signatures on following page///
34

IN WITNESS WHEREOF, Landlord and Tenant have executed this Lease as of the date first written above.
						
	LANDLORD:

	
	SOMA HUB LLC,
	a California limited liability company
		
	By:	/s/ Allan Young
	Name:	Allan Young
	Title:	Managing Member, SOMA Hub LLC
		
	TENANT:

		
	USER TESTING, INC.,
	a California corporation
		
	By:	/s/ Tien Anh Nguyen
	Name:	Tien Anh Nguyen
	Title:	CFO
		
	By:	/s/ Andy MacMillan
	Name:	Andy MacMillan
	Title:	CEO

35

EXHIBIT A
MASTER LEASE
[To Be Attached]
36

LEASE AGREEMENT
NORTHSHORE RESOURCES V LP,
AS LANDLORD
AND
SOMA HUB LLC,
AS TENANT
144 TOWNSEND, SAN FRANCISCO, CALIFORNIA
37

TABLE OF CONTENTS
						
	Page
	ARTICLE 1 LEASE OF PREMISES AND LEASE TERM	7

	1.1    Premises
	7

	1.2    Term; Commencement
	7

	1.3    Extension of Term
	7

	1.4    Selection of Fair Market Basic Rent
	7

	1.5    Quiet Enjoyment
	8

	1.6    Landlord’s Covenants
	8

	ARTICLE 2 RENTAL AND OTHER PAYMENTS	9

	2.1    Basic Rent
	9

	2.2    Additional Rent
	9

	2.3    Delinquent Rental Payments
	9

	2.4    No Accord and Satisfaction
	10

	ARTICLE 3 INSURANCE EXPENSES AND PROPERTY TAXES	10

	3.1    Payment of Excess Insurance Expenses
	10

	3.2    Estimation of Excess Insurance Expenses
	10

	3.3    Payment of Estimated Insurance Expenses
	11

	3.4    Confirmation of Excess Insurance Expenses
	11
	3.5    Tenant’s Inspection Rights
	11

	3.6    Personal Property Taxes
	12

	3.7    Property Taxes
	12

	ARTICLE 4 TENANT’S USE	12

	4.1    Permitted Use
	12

	4.2    Acceptance of Premises
	12

	ARTICLE 5 HAZARDOUS MATERIALS	13

	5.1    Compliance with Hazardous Materials Laws
	13

	5.2    Notice of Actions
	13

	5.3    Hazardous Materials indemnification
	13

	ARTICLE 6 SERVICES AND UTILITIES	14

	ARTICLE 7 MAINTENANCE AND REPAIR	15

	7.1    Landlord’s Obligations
	15

	7.2    Tenant’s Obligations.
	15

	7.3    Tenant’s Right to Self-Help
	16

	ARTICLE 8 ALTERATIONS	16

	8.1    Landlord Approval
	16
	8.2    Tenant Responsible for Cost and Insurance
	17

	8.3    Construction Obligations; Ownership of Alterations
	17

	8.4    Liens
	17

	8.5    Indemnification
	18

	8.6    Alterations Required by Laws
	18

	8.7    Tenant’s Personal Property and Waiver of Landlord’s Lien
	19

						
	ARTICLE 9 RIGHTS RESERVED	19

	9.1    Landlord’s Entry
	19

	9.2    Right to Cure by Landlord
	19

	ARTICLE 10 INSURANCE	19

	10.1    Tenant’s Insurance
	19

	10.2    Landlord’s Insurance
	20

	10.3    Waivers and Releases of Claims and Subrogation.
	22

	10.4    No Limitation
	22

	10.5    Tenant Indemnity
	23

	ARTICLE 11 DAMAGE OR DESTRUCTION	23

	11.1    Reparable Damage
	23

	11.2    Irreparable Damage
	23

	11.3    Intentionally Deleted.
	23

	11.4    Repair and Restore
	23

	11.5    Termination of Lease
	24

	11.6    Damage During Last Year of Lease Term
	24

	11.7    Waiver of Statutory Provisions
	24
	11.8    Notice to Landlord
	25

	11.9    Uninsured or Under-insured Casualty
	25

	ARTICLE 12 EMINENT DOMAIN	25

	12.1    Termination of Lease
	25

	12.2    Landlord’s Repair Obligations
	25

	12.3    Tenant’s Participation
	26

	12.4    Exclusive Taking Remedy
	26
	12.5    Caltrain Use
	26

	ARTICLE 13 TRANSFERS	26

	13.1    Restriction on Transfers
	26

	13.2    Form of Landlord’s Consent; Costs
	27

	13.3    Landlord’s Consent Standards
	28

	13.4    Permitted Transfers
	27

	ARTICLE 14 DEFAULTS; REMEDIES	27

	14.1    Events of Default
	27

	14.2    Remedies
	28

	14.3    Waiver of Redemption
	29

	14.4    Waiver of Redemption
	30

	14.5    Landlord’s Default
	30

	14.6    No Waiver
	30

	ARTICLE 15 CREDITORS; ESTOPPEL CERTIFICATES	30

	15.1    Subordination
	30

	15.2    Attornment
	30

	15.3    Mortgagee Protection Clause
	30

2

						
	15.4    Estoppel Certificates.
	31

	ARTICLE 16 SURRENDER; HOLDING OVER	31

	16.1    Surrender of Premises
	31

	16.2    Holding Over
	32

	ARTICLE 17 INITIAL IMPROVEMENTS	32

	ARTICLE 18 ADDITIONAL PROVISIONS	32

	18.1    Security Deposit.
	32

	18.2    Signage
	32

	18.3    [Intentionally Deleted.]
	32
	18.4      Notice of Investment Opportunities
	33

	18.5    No Access Rights at Rear of Premises
	33

	18.6    Increase In Rentable Square Feet
	33

	18.7    Letter of Credit.
	33

	ARTICLE 19 MISCELLANEOUS PROVISIONS	33

	19.1    Notices
	33

	19.2    Transfer of Landlord’s Interest
	33
	19.3    Successors
	33

	19.4    Captions and Interpretation
	33

	19.5    Relationship of Parties
	34

	19.6    Entire Agreement; Amendment
	34

	19.7    Severability
	34

	19.8    Landlord’s Limited Liability
	34

	19.9    Survival
	34

	19.10    Attorneys’ Fees
	34

	19.11    Brokers
	34

	19.12    Chance Events
	34

	19.13    Governing Law
	35

	19.14    Time is of the Essence
	35

	19.15    Joint and Several Liability
	35

	19.16    Independent Obligations
	35

	19.17    Authority
	35

	19.18    Force Majeure
	35

	19.19    Management
	35

	19.20    Financial Statements
	35

	19.21    No Recording
	36

	19.22    CASP Disclosure
	36

	19.23    Nondisclosure of Lease Terms
	36

	19.24    Construction of Lease and Terms
	36

	19.25    Rooftop Rights
	36

8

3

						
	EXHIBITS
	
	EXHIBIT “A”
	DEFINITIONS
	EXHIBIT “B”
	LEGAL DESCRIPTION OF THE LAND
	EXHIBIT “C”
	WORK LETTER
	EXHIBIT “D”
	COMMENCEMENT DATE MEMORANDUM
	EXHIBIT “E”
	FORM OF LANDLORD’S CONSENT TO SUBLEASE
	EXHIBIT “F”
	LETTER OF CREDIT
	EXHIBIT “G”
	PERMITTED ENCUMBRANCES

4

LEASE AGREEMENT
This Lease Agreement is made and entered into as of the latest date this Lease is signed and delivered by Landlord or Tenant as indicated on the signature page of this Lease (the “Effective Date”) by and between NORTHSHORE RESOURCES V LP, a California limited partnership, as Landlord, and SOMA HUB LLC, a California limited liability company, as Tenant.
DEFINITIONS
Capitalized terms used in this Lease and not defined elsewhere have the meanings given them on the attached EXHIBIT “A,” which is incorporated herein by reference.
5

BASIC TERMS
The following Basic Terms are applied under and governed by the particular section(s) in this Lease pertaining to the following information:
						
	1.    Premises 
    (Section 1.1)
	The Land (as defined in Exhibit A) and the Building (as defined in Exhibit A) and all improvements located on the Land, which Land and Building are commonly known by the street address of 144 Townsend Street, San Francisco, California.

	2.    Term: 
	Two Hundred Forty (240) full calendar months from the Commencement Date, subject to extension pursuant to Section 1.3 of the Lease.
	    (Section 1.2)
	
		
	    Extension Period: 
    (Section 1.3) 
	One (1) period of five (5) years.
		
	3.    Basic Rent: 
    (Section 2.1)
	Months                              Monthly Basic Rent
		
	4.    Permitted Use: 
    (Section 4.1)
	General office and/or retail use, including, without limitation, restaurant, storage, parking and other retail uses (the “Permitted Use”).
		
	5.    Security Deposit: 
    (Section 18.1)
	
		
	6.    Letter of Credit: 
    (Section 18.7 and Exhibit “F”)
	
		
	7.    Rent Payment 
    Address and Address of Landlord
    for Notices: 
    (Section 19.1)
	[***]
		
	8.    Address of Tenant for Notices: 
	[***]
	    (Section 19.1)
	
		
	9.    Broker(s): 
    (Section 19.11)
	[***]

6

ARTICLE 1
LEASE OF PREMISES AND LEASE TERM
1.1    Premises. In consideration of the covenants and agreements set forth in this Lease and other good and valuable consideration, Landlord leases the Premises to Tenant and Tenant leases the Premises from Landlord, upon and subject to the terms and conditions set forth in this Lease. Except for Landlord’s rights to enter onto or into the Premises as provided in Section 9.1, Tenant’s lease of the Premises shall include, without limitation, the exclusive right to use for the Term (as the same may be extended), (i) all rights, easements, and appurtenance belonging or appertaining to the Land, and (ii) all right, title and interest of Landlord in and to any and all roads, streets, alleys and ways bounding the Premises.
1.2    Term; Commencement. The Term of this Lease is the period stated in the Basic Terms. The Term commences on the Commencement Date and expires at 11:59 p.m. on the last day of the last calendar month of the Term. Landlord will tender possession of the Premises, vacant and unoccupied, to Tenant upon the day a fully executed original or copy of this Lease is delivered by Landlord to Tenant. Promptly after the Commencement Date, Landlord and Tenant will execute a “Commencement Date Memorandum” in substantially the form of EXHIBIT “D” to this Lease.
1.3    Extension of Term. Provided that no Event of Default (as defined in Section 14.1 below) exists at the time of Tenant’s exercise, Tenant may extend the Term of this Lease for one (1) period of five (5) years (the “Extension”). If Tenant elects, in Tenant’s sole discretion, to exercise the Extension, Tenant shall exercise such right of Extension by delivering written notice (“Tenant’s Election Notice”) of Tenant’s exercise not later than three hundred sixty five (365) days prior to the expiration of the Term. The Extension will be on the same terms, covenants and conditions as in this Lease, other than the Basic Rent. [***]. On each anniversary of the first day of the Extension that occurs during the Extension (as applicable, an “Adjustment Date”), monthly Basic Rent for the one (1) year period following such applicable Adjustment Date shall increase by an amount equal to the product of [***] multiplied by the monthly Basic Rent for the period prior to the Adjustment Date. The extension rights are personal to Tenant and may not be assigned or transferred in any manner except in connection with a Permitted Transfer or to an Affiliate in accordance with Section 13.4 of this Lease.
1.4    Selection of Fair Market Basic Rent. On or prior to the later of (a) sixty (60) days following Tenant’s delivery of Tenant’s Election Notice or (b) three hundred sixty-five (365) days prior to the expiration of the Term, Landlord shall deliver to Tenant notice of Landlord’s reasonable, good faith estimate of the Fair Market Basic Rent for the Premises for the first year of the Extension (“Landlord’s FMBR Determination”); provided, however, if Tenant delivers Tenant’s Election Notice prior to four hundred fifty (450) days prior to the expiration of the Term, Landlord shall not be obligated to deliver Landlord’s FMBR Determination to Tenant prior to the date that is three hundred ninety (390) days prior to the expiration of the Term. If Tenant disputes Landlord’s determination of Fair Market Basic Rent for the first year of the Extension as set forth in Landlord’s FMBR Determination, Tenant will deliver notice of such dispute (“Tenant’s Dispute Notice”), together with Tenant’s proposed Fair Market Basic Rent for the first year of the Extension, to Landlord within thirty (30) days of Tenant’s receipt of Landlord’s FMBR Determination. If Tenant fails to deliver a Tenant’s Dispute Notice within such thirty (30) day period, Tenant shall be deemed to have agreed to the Fair Market Basic Rent set forth in Landlord’s FMBR Determination. The parties will then attempt in good faith to agree upon the Fair Market Basic Rent for the first year of the Extension. If the parties fail to agree within fifteen (15) days following Tenant’s delivery of Tenant’s Dispute Notice, then either party shall be entitled to give notice to the other electing to have the Fair Market Basic Rent for the first year of the Extension selected by a competent and 
7

impartial licensed real estate broker (hereinafter “broker”) with at least ten (10) years’ full-time commercial real estate experience in the South of Market area of San Francisco to set the Fair Market Basic Rent for the first year of the Extension, as set forth in this Section 1.4. If either Landlord or Tenant does not appoint a broker within twenty (20) days after the other party has given notice of the name of its broker, the single broker appointed shall be the sole broker and shall set the Fair Market Basic Rent for the first year of the Extension. If two (2) brokers are appointed by Landlord and Tenant as stated in this paragraph, they shall meet promptly and attempt to set the Fair Market Basic Rent for the first year of the Extension. If the two (2) brokers are unable to agree within ten (10) days after the second broker has been appointed, they shall attempt to select a third broker, meeting the qualifications stated in this paragraph within ten (10) days after the last day the two (2) brokers are given to set the Fair Market Basic Rent for the first year of the Extension. If the two (2) brokers are unable to agree on a third broker, either Landlord or Tenant by giving ten (10) days’ written notice to the other party, can apply to the Presiding Judge of the Superior Court of the County of San Francisco for the selection of a third broker who meets the qualifications stated in this Paragraph. Landlord and Tenant each shall bear one-half (1/2) of the cost of appointing the third broker and of paying the third broker’s fee. The third broker, however selected, shall be a person who has not previously acted in any capacity for either Landlord or Tenant. Within fifteen (15) days after the selection of the third broker, the third broker shall select one of the two Fair Market Basic Rents set forth in Landlord’s FMBR Determination and Tenant’s Dispute Notice as the Fair Market Basic Rent for the first year of the Extension. If either of the first two brokers fails to submit their opinion of the Fair Market Basic Rent within the time frame set forth above, then the single Fair Market Basic Rent submitted shall automatically be the Fair Market Basic Rent for the first year of the Extension. Landlord and Tenant shall promptly execute and deliver an amendment to this Lease reflecting the exercise of the Extension on the terms herein provided. Upon exercise of such Extension by Tenant, the Term shall automatically be extended for such additional five (5) years upon the same terms, covenants and conditions of this Lease except that Tenant shall not be entitled to any further options to extend the Term and the Basic Rent shall be adjusted as provided herein. If Tenant fails to give notice of the exercise of the Extension within the foregoing required notice period, Tenant shall be deemed to have not elected to extend the Term for the Extension.
1.5    Quiet Enjoyment. So long as Tenant pays all Rent as and when due and keeps, observes and fully satisfies all other covenants, obligations and agreements of Tenant under this Lease, Landlord covenants and agrees to maintain for the benefit of Tenant, the quiet and peaceful possession and enjoyment of the Premises and ail rights appurtenant thereto, from and after the Commencement Date, and subject to the terms and conditions of this Lease, free from molestation or hindrance by Landlord or any other person claiming title to the Premises or any part thereof, and Landlord shall defend Tenant’s interest under this Lease against the claims of any and all persons.
1.6    Landlord’s Covenants. Landlord hereby represents and warrants to Tenant that as of the Effective Date and the Commencement Date: (a) Landlord is the sole owner of the Premises and has the full right and authority to make and execute this Lease and that, to Landlord’s actual knowledge (without duty of inquiry or investigation), the Premises are free and clear of and from all liens, restrictions, leases, encumbrances or title restrictions which would materially and adversely restrict or prevent Tenant’s use of the Premises; (b) Landlord possesses full power and authority to deal with the Premises in all respects and no other party has any right or option thereto or in connection therewith; (c) to Landlord’s actual knowledge (without any duty of inquiry or investigation) there are no easements, covenants, conditions, restrictions, rights-of-way, governmental rules, statutes, ordinances, moratoria, policies or plans which would prohibit or interfere with the construction or operation of the Initial Improvements upon the Premises; (d) except as provided in Section 12.5 of this Lease, there are no pending condemnation proceedings or other governmental, municipal, administrative or judicial proceedings affecting the 
8

Premises that Landlord has received written notice of or, to Landlord’s actual knowledge (with no duty of inquiry or investigation), there are no threatened condemnation proceedings or other governmental, municipal, administrative or judicial proceedings affecting the Premises; (e) except as provided in Section 12.5, there are no pending legal proceedings affecting the Premises that Landlord has received written notice of or, to Landlord’s actual knowledge (without any duty of inquiry or investigation), there are no threatened actions or legal proceedings affecting the Premises; (Oto Landlord’s actual knowledge (without any duty of inquiry or investigation), there are no unpaid special assessments for sewer, sidewalk, water, paving, gas, electrical or power improvements or other capital expenditures or improvements, matured or unmatured, affecting the Premises; (g) this Lease and the consummation of the transaction contemplated in this Lease are the valid and binding obligations of Landlord and do not constitute a default (or an event which, with the giving of notice or the passage of time, or both, would constitute a default) under, nor are they inconsistent with, any contract to which Landlord is party or by which it is bound, including, but not limited to, the Permitted Encumbrances; (h) there are no outstanding written notices that Landlord has received with respect to any violations of any applicable Laws with respect to the Premises; (i) except for the partnership agreement related to the partnership of Landlord, Landlord is not obligated upon any contract, lease, or agreement, whether written or oral, with respect to the ownership, use, operation, or maintenance of the Premises other than the Permitted Encumbrances; and (j) Landlord shall promptly notify Tenant if at any time prior to the Commencement Date, any of the foregoing representations and warranties in this Section 1.6 become untrue or incorrect.
ARTICLE 2
RENTAL AND OTHER PAYMENTS
2.1    Basic Rent. Tenant will pay Basic Rent in monthly installments to Landlord, in advance, beginning on the Commencement Date and thereafter on the first day of each and every calendar month during the Term; provided, however, notwithstanding the foregoing, Tenant shall not be obligated to pay Basic Rent pursuant to this Lease for the first [***] months of the Term commencing on the Commencement Date (the “Free Rent Basic Rent Period”), as set forth more particularly in Item 3 of the Basic Terms. Tenant will make all Basic Rent payments to the Rent Payment Address specified in the Basic Terms or at such other place or in such other manner as Landlord may from time to time designate In writing. Except as otherwise expressly provided herein, Tenant will make all Basic Rent payments without offset or deduction and without any previous demand, invoice or notice for payment. Landlord will prorate, on a per diem basis, Basic Rent for any partial month within the Term, based on the number of days in such month.
2.2    Additional Rent. Article 3 of this Lease requires Tenant to pay Excess Insurance Expenses as Additional Rent pursuant to estimates Landlord delivers to Tenant. Except as otherwise expressly provided herein, Tenant will make all such payments in accordance with Section 3.3 without offset or deduction and, except as otherwise provided in Article 3, without any previous demand, invoice or notice for payment. Tenant will pay all other Additional Rent described in this Lease within thirty (30) days after receiving Landlord’s invoice for such Additional Rent. Tenant will make all Additional Rent payments to the same location and, except as described in the previous sentence, in the same manner as Basic Rent payments.
2.3    Delinquent Rental Payments. If Landlord does not receive any payment of Basic Rent or Additional Rent within five (5) days after the date the payment is due, Tenant will pay Landlord a late payment charge equal to three (3) percent of the amount of the delinquent payment. Notwithstanding the foregoing, Tenant will not be assessed the late payment charge on the first late payment in any calendar year of the Term if that payment is made within five (5) days after Tenant’s receipt of notice of 
9

nonpayment from Landlord. Further, if Landlord does not receive any payment of Basic Rent or Additional Rent within thirty (30) days after the date the payment is due, Tenant will pay Landlord interest on the delinquent payment calculated at the Maximum Rate from the date the payment is due through the date the payment is received by Landlord. The parties agree that such amounts represent a fair and reasonable estimate of the damages Landlord will incur by reason of such late payment. Such charges and interest will be considered Additional Rent and Landlord’s right to such compensation for the delinquency is in addition to all of Landlord’s other rights and remedies under this Lease, at law or in equity.
2.4    No Accord and Satisfaction. No statement on a payment check from Tenant or in a letter accompanying a payment check is binding on Landlord. Landlord may, with or without notice to Tenant, negotiate such check without being bound to the conditions of any such statement. No acceptance by Landlord of full or partial Rent during the continuance of any breach or default by Tenant constitutes a waiver of any such breach or default. If Tenant pays any amount other than the actual amount due Landlord, receipt or collection of such partial payment does not constitute an accord and satisfaction. Landlord may retain any such partial payment, whether restrictively endorsed or otherwise, without prejudice to Landlord’s right to collect the balance properly due. If all or any portion of any payment is dishonored for any reason, payment will not be deemed made until the entire amount due is actually collected by Landlord. The foregoing provisions apply in kind to the receipt or collection of any amount by a lock box agent or other person on Landlord’s behalf.
ARTICLE 3
INSURANCE EXPENSES AND PROPERTY TAXES
3.1    Payment of Excess Insurance Expenses. Commencing on [***] Tenant will pay, as Additional Rent and in the manner this Article 3 describes, Excess Insurance Expenses for each calendar year of the Term. If the Term includes any partial calendar years, or Tenant is otherwise required under this Lease to pay Excess Insurance Expenses for only part of a full calendar year during the Term, Landlord will appropriately prorate Excess Insurance Expenses for such partial calendar year on a per diem basis based on the number of days within such partial calendar year.
3.2    Estimation of Excess Insurance Expenses. On or prior to [***] and thereafter on or prior to July 1st of each calendar year of the Term, Landlord will use commercially reasonable efforts deliver to Tenant a reasonably detailed written estimate of Estimated Insurance Expenses for the next succeeding Expense Year of the Term following the expiration of the Base Year, which notice shall include details regarding Landlord’s estimate of the following: (a) Insurance Expenses, (b) Excess Insurance Expenses and (c)the annual and monthly Additional Rent attributable to Tenant’s payment of Excess Insurance Expenses; provided, however, that on or prior to [***] Landlord shall also deliver to Tenant notice of the amount of Base Year Insurance Expenses, together with copies of invoices evidencing the premiums paid and, if requested by Tenant, copies of insurance policies obtained by Landlord for the Base Year (and any successive year during the Term). In addition, for purposes of calculating the amount of Excess Insurance Expenses payable by Tenant hereunder, Base Year Insurance Expenses shall be “grossed up” to include the amount of Insurance Expenses that would been incurred if the Initial Improvements had been completed as of [***]. Notwithstanding anything to the contrary contained herein, if, subsequent to the Base Year, additional or increased premiums for Insurance Expenses are incurred by Landlord due to increased or additional insurance policies or coverages that were not included in Base Year Insurance Expenses, then for purposes of calculating the amount of “Excess Insurance Expenses” due in any such year subsequent to the Base Year, the amount of Base Year Insurance Expenses shall be further “grossed up” to include the estimated amount of such additional costs 
10

that would have been Incurred during the Base Year as if such increased limits or additional coverages were procured during the Base Year; provided, however, notwithstanding anything to the contrary contained herein, if Landlord elects to procure and maintain earthquake insurance for the Premises, Tenant shall not be liable for (and Excess Insurance Expenses in any Expense Year that Landlord maintains such earthquake insurance shall not include) any portion of the cost of premiums for such earthquake insurance. To clarify the foregoing, Base Year Insurance Expenses shall include the Initial Improvements and any subsequent improvements made to the Premises or any portion thereof so that Tenant (or any subtenant) may initially occupy the Premises or any portion thereof, even if such improvements are made after the end of the Base Year; provided, however, (a) the Base Year Insurance Expenses for improvements made after the end of the Base Year shall be calculated based on the applicable insurance rates for the Base Year and (b) any increases in Insurance Expenses that result from any Alteration or improvement or alteration to space within the Premises that has been occupied by Tenant or any subtenant shall not be included in Base Year Insurance Expenses.
3.3    Payment of Estimated Insurance Expenses. Tenant will pay the Estimated insurance Expenses under Section 3.2 in equal monthly installments, in advance, beginning on [***] and thereafter on the first day of each and every calendar month during the Term. “If Landlord has not delivered a new estimate of Estimated Insurance Expenses to Tenant by the first day of September of the applicable Expense Year, Tenant will continue paying Estimated Insurance Expenses based on Landlord’s estimates for the previous Expense Year. On or prior to the later of (i) the first day of the next calendar month; or (ii) twenty (20) days following Tenant’s receipt of Landlord’s notice of Estimated Insurance Expenses for the current Expense Year, Tenant will pay the amount of Estimated Insurance Expenses set forth in Landlord’s notice for such Expense Year (less amounts Tenant paid to Landlord in accordance with the immediately preceding sentence) in equal monthly installments over the balance of such Expense Year, with the number of installments being equal to the number of full calendar months remaining in such Expense Year.
3.4    Confirmation of Excess Insurance Expenses. After the end of each Expense Year within the Term, Landlord will determine the actual amount of Excess Insurance Expenses owed by Tenant for the expired Expense Year and will deliver to Tenant a written reasonably detailed statement of such amount {Including copies of invoices evidencing payments made by Landlord, calculations relating to any “gross up” of Base Year Insurance Expenses and, if requested by Tenant, copies of any underlying policies) on or prior to December 31st of each Expense Year. If Tenant paid less than the amount of Excess Insurance Expenses specified in the statement, Tenant will pay the difference to Landlord as Additional Rent within thirty (30) days after Landlord’s delivery of such statement. If Tenant paid more than the amount of Excess Insurance Expenses specified in the statement, Landlord will, at Landlord’s option, either (a) refund the excess amount to Tenant within thirty (30) days after Landlord’s delivery of such statement, or (b) credit the excess amount against Tenant’s next due monthly installment or installments of estimated Additional Rent. If Landlord is delayed in delivering such statement to Tenant, such delay does not constitute a waiver of either party’s rights under this Section. Notwithstanding the foregoing, Tenant shall not be responsible for any such Excess Insurance Expenses attributable to any year which is first billed to Tenant more than one (1) calendar year after the date of expiration of the Expense Year in which such amount was incurred.
3.5    Tenant’s Inspection Rights. If Tenant desires to inspect Landlord’s determination of the actual amount of Excess Insurance Expenses for any Expense Year, Tenant must deliver to Landlord written notice of Tenant’s election to inspect within one (1) year after Landlord’s delivery of the statement of such amount under Section 3.4. If such notice is timely delivered, Landlord will promptly provide to Tenant copies of invoices for the Insurance Expenses and back-up and documentation 
11

evidencing Landlord’s calculation of the amount of Excess Insurance Expenses owed by Tenant for such Expense Year and copies of any insurance policies and any other information reasonably requested by Tenant. If the inspection shows that the amount Landlord charged Tenant for Excess Insurance Expenses was greater than the amount this Article 3 obligates Tenant to pay, unless Landlord reasonably contests such determination, Landlord will refund the excess amount to Tenant, together with interest on the excess amount (computed at 10% per annum from the date Tenant delivers its dispute notice to Landlord), within thirty (30) days after Landlord receives Tenant’s dispute notice. If the inspection shows that the amount Landlord charged Tenant for Excess Insurance Expenses was less than the amount this Article 3 obligates Tenant to pay, Tenant will pay to Landlord, as Additional Rent, the difference between the amount Tenant paid and the amount so determined. Pending resolution of any audit under this Section 3.5, Tenant will continue to pay to Landlord the Estimated Insurance Expenses in accordance with Section 3.3.
3.6    Personal Property Taxes. Tenant will pay, prior to delinquency, all taxes charged against Tenant’s Personal Property. Tenant will use all reasonable efforts to have Tenant’s Personal Property taxed separately from the Premises.
3.7    Property Taxes. Landlord shall be solely responsible for and shall pay, prior to delinquency, all Property Taxes during the Term of the Lease. In the event Landlord fails to pay the Property Taxes, Tenant may, but does not have the obligation to, pay the Property Taxes, and Landlord shall reimburse Tenant upon demand for such payment. If Landlord fails to reimburse Tenant for payment of the Property Taxes, Tenant shall have the right to offset the amount of Property Taxes paid against Rent next due.
ARTICLE 4
TENANT’S USE
4.1    Permitted Use. Tenant will use the Premises for the Permitted Use and may not use the Premises for any other purpose without Landlord’s prior written consent, which consent may be withheld in Landlord’s sole and absolute discretion. Tenant will not conduct such Permitted Use, or allow such Permitted Use to be conducted, in violation of any Laws or Permitted Encumbrances or in any manner that would (a) violate Tenant’s certificate of occupancy affecting the Premises; (b) violate, invalidate or cause a loss of coverage under any insurance now or after the Effective Date in force with respect to the Premises; or (c) cause injury or damage to the Premises. Tenant will not commit any nuisance or waste in, on or about the Premises. Tenant will obtain and maintain, at Tenant’s sole cost and expense, all permits and approvals required under the Laws and Permitted Encumbrances for Tenant’s use of the Premises. This Lease is subject to all applicable Laws and the Permitted Encumbrances.
4.2    Acceptance of Premises. Tenant acknowledges that, except as otherwise expressly provided herein, neither Landlord nor any agent, contractor or employee of Landlord has made any representation or warranty of any kind with respect to the Premises or the Building, specifically including, but not limited to, any representation or warranty of suitability or fitness of the Premises or the Building for any particular purpose, and Tenant’s acceptance and occupancy of the Premises conclusively establishes Tenant’s acceptance of the Premises, the Building and the Premises in an “AS IS - WHERE IS” condition, subject to Landlord’s repair and maintenance and other obligations hereunder. As provided, herein, as consideration for the amount of Basic Rent payable hereunder, Tenant shall (a) cause the Premises to comply with applicable Laws, if and only to the extent required in connection with the Initial Improvements or as otherwise expressly provided in Section 8.6, (b) make all improvements and renovations for Tenant’s use and occupancy of the Premises for the Permitted Use at Tenant’s sole cost 
12

and expense, without any reimbursement from Landlord and (c) cause a new roof to be installed to the Building as part of the Initial Improvements, as provided herein.
ARTICLE 5
HAZARDOUS MATERIALS
5.1    Compliance with Hazardous Materials Laws. Tenant will not use or cause any Hazardous Materials to be brought upon the Premises in a manner or for any purpose that violates any Hazardous Materials Laws. Tenant, at its sole cost and expense, will comply with all Hazardous Materials Laws related to Tenant’s use of the Premises. On or before the expiration or earlier termination of this Lease, Tenant will completely remove from the Premises, in compliance with all Hazardous Materials Laws and at Tenant’s sole cost and expense, all Hazardous Materials brought onto the Premises by Tenant. Upon Landlord’s written request, Tenant will promptly deliver to Landlord documentation reasonably acceptable to Landlord disclosing the nature and quantity of any Hazardous Materials Tenant has located at the Premises and evidencing the legal and proper handling, storage and disposal of all Hazardous Materials kept at or to be removed from the Premises by Tenant. All such documentation will list Tenant or its agent as the responsible party and will not attribute responsibility for any such Hazardous Materials to Landlord or Property Manager. Each party will comply with and is responsible for all reporting and warning obligations required of such party under Hazardous Materials Laws arising from Tenant’s use or occupancy of the Premises, including, without limitation, all notices and other requirements required by Tenant under California Health & Safety Code Section 25249.5 et seq. and Title 22 of the California Code of Regulations, Sections 12000 et seq.
5.2    Notice of Actions. Tenant and Landlord shall each notify the other of any of the following actions affecting Landlord, Tenant or the Premises that result from or in any way relate to the Premises or Tenant’s use of the Premises immediately after receiving notice of the same: (a) any enforcement, clean-up, removal or other governmental or regulatory action instituted, completed or threatened under any Hazardous Materials Law; (b) any Claims made or threatened relating to any Hazardous Material; and (c) any reports, records, letters of inquiry and responses, manifests or other documents made by any person, including Tenant and Landlord, to or from any environmental agency relating to any Hazardous Material, including any complaints, notices, warnings or asserted violations. Landlord and Tenant each will not take any remedial action in response to the presence of any Hazardous Materials in, on, under or about the Premises, nor enter into any settlement agreement, consent decree or other compromise with respect to any Claims relating to or in any way connected with Hazardous Materials in, on, under or about the Premises, without first notifying the other party of its intention to do so and affording the other reasonable opportunity to investigate, appear, intervene and otherwise assert and protect such party’s interest in the Premises.
5.3    Hazardous Materials indemnification. To the fullest extent allowable under the Laws, Tenant releases and will indemnify, protect, defend (with counsel reasonably acceptable to Landlord) and hold harmless the Landlord Parties from and against any and all Claims whatsoever arising or resulting, in whole or in part, directly or indirectly, from the presence, treatment, storage, transportation, disposal, release or management of Hazardous Materials brought onto the Premises (including water tables and atmosphere) by Tenant or Tenant Parties. Tenant’s obligations under this Section shall include, without limitation and whether foreseeable or unforeseeable, (a) the costs of any required or necessary repair, compliance, investigations, clean-up, monitoring, response, detoxification or decontamination of the Premises; (b) the costs of implementing any closure, remediation or other required action in connection therewith; (c) the value of any loss of use and any diminution in value of the Premises and adjacent and nearby properties, including groundwater; and (d) consultants’ fees, experts’ fees and response costs. 
13

Notwithstanding any to the contrary herein, Tenant shall not be liable to Landlord for nor otherwise obligated to Landlord under any provision of the Lease with respect to the following: (i) any Claims resulting from any Hazardous Materials present in, on or about the Premises to the extent not caused, directly or indirectly, by Tenant or Tenant Parties; or (ii) the removal, investigation, monitoring or remediation of any Hazardous Materials present in, on or about the Premises caused by any source, including third parties, other than by Tenant or Tenant Parties. The obligations of Tenant under this Article survive the expiration or earlier termination of this Lease.
ARTICLE 6
SERVICES AND UTILITIES
Tenant is solely responsible for obtaining all services and utilities Tenant desires in connection with Tenant’s use and occupancy of the Premises. Tenant is also solely responsible for paying directly to the applicable service or utility companies, prior to delinquency, all charges of every nature, kind or description for services and utilities used or consumed at the Premises during the Term of this Lease (including, without limitation, any deposits required or charges imposed by any utility or service company as a condition precedent to furnishing or continuing to furnish utilities or services to the Premises), including all charges for water, sewer, heat, gas, light, garbage and rubbish removal, electricity, telecommunications, cable, steam, power, or other public or private utilities and services and any charges or fees for present or future water or sewer capacity to serve the Premises. Tenant will also pay all charges relating to any addition, extension, relocation, or other change in the facilities necessary to provide the Premises with any additional utilities and services. Except as otherwise expressly provided herein, no interruption in, or temporary stoppage of, any utility or service to the Premises will be deemed an eviction or disturbance of Tenant’s use and possession of the Premises, nor does any interruption or stoppage relieve Tenant from any obligation under this Lease, render Landlord liable for damages or entitle Tenant to any Rent abatement. If use by Tenant of the Premises requires that the parties enter into contracts or agreements with local, county, state, or other governmental agencies or bodies or with public utilities with reference to storm sewer, sanitary sewer, gas, water, electric, telephone or other utility lines or connections, stormwater management or easement agreements, Landlord shall execute such written contracts, agreements, easement agreements, and consents as are reasonably required for Tenant’s use of the Premises provided that such written contracts, agreements, easement agreements or consents are in a form reasonably acceptable to Landlord and Landlord is not required to incur any cost or expense in connection with such written contracts, agreements, easement agreements or consents. Notwithstanding anything in this Article 6 to the contrary, Tenant is entitled, at no cost, to the use of any and all utility capacity allocable to the Premises and heretofore reserved by or assigned to Landlord. Landlord shall execute all such written contracts, agreements, easement agreements, and consents as are reasonably required for Tenant’s use of such capacity; provided, however such contracts, agreements, easement agreements, and consents shall be in a form reasonably acceptable to Landlord and Landlord shall incur no expense or cost in connection with such contracts, agreements, easement agreements or consents. In addition, in the event any utility interruption that is caused by the negligence or willful act of Landlord or Landlord’s employees, contractors, subcontractors or agents, lasts for more than two (2) consecutive Business Days, and provided Tenant has given written notice of such interruption to Landlord, then to the extent that Tenant cannot and does not use the Premises for the purposes allowed in this Lease due to such interruption, Basic Rent and Additional Rent will abate during the period following the second Business Day after the later of (a) such interruption or (b) Landlord’s receipt of such written notice, until such utility service is restored.
14

ARTICLE 7
MAINTENANCE AND REPAIR
7.1    Landlord’s Obligations. Except as provided in Section 8.6, Landlord, at Landlord’s sole cost and expense, will keep and maintain the following portions of the Premises in good order, condition and repair, reasonable wear and tear excepted, the following portions of the Building: the structural integrity of the footings, foundation, exterior walls, roof, load bearing walls, columns, masonry walls and other structural elements of the Building. Tenant will cooperate with Landlord to facilitate the performance of Landlord’s obligations under this Section 7.1, including any entry by Landlord into all or any portion of the Premises, upon reasonable prior notice to Tenant in accordance with Section 9.1. Landlord’s repair and maintenance obligations under this Section 7.1 are subject to the provisions of Articles 11 and 12 of this Lease regarding any Casualty or Taking. All repairs and replacements performed by Landlord pursuant to this Section 7.1 must be in accordance with all Laws applicable to the performance of such repairs and replacements and shall be good quality and workmanship. In connection with the performance of such repairs and maintenance hereunder, Landlord shall use commercially reasonable efforts to minimize the disruption and interference to Tenant’s and Tenant’s Parties’ business. Notwithstanding anything to the contrary set forth herein, (a) Landlord shall have no obligation pursuant to this Section 7.1 to make any repair to the Building or maintain any portion of the Building in connection with the construction of the Initial Improvements (including, without limitation, any seismic or structural upgrades or ADA improvements or renovations), (b) Tenant shall make all repairs to the Building that are required by applicable Laws and governmental authorities to be performed by Tenant in connection with the construction of the Initial Improvements (including, without limitation, any seismic or structural upgrades or ADA improvements or renovations), (c) Landlord shall have no obligation to perform any maintenance or repair obligations until after the Initial Improvements are completed and Tenant is conducting business from the Premises for the Permitted Use (the “Opening Date”) and (d) Tenant shall maintain and repair the Premises during the period commencing on the Commencement Date and ending on the Opening Date.
7.2    Tenant’s Obligations.
7.2.1    Maintenance of Premises. Except for Landlord’s obligations described in Section 7.1 (and as otherwise set forth herein), Tenant, at Tenant’s sole cost and expense, will keep and maintain the Premises in good order, condition and repair, reasonable wear and tear excepted, which obligations of Tenant will include, without limitation, the maintenance, repair, and replacement of all: (a) exterior and interior surfaces of exterior and interior walls (including, without limitation, the painting of the exterior and interior surfaces of walls), (b) the roof of the Building (including the roof membrane, but not the structural integrity of the roof); (c) non-structural interior portions, systems and equipment; (d) moldings, partitions and ceilings; (e) floor coverings, slabs and floors; (f) windows, plate glass, and doors; (g) electrical, lighting, mechanical, plumbing, fire/life safety, heating and air conditioning systems, facilities, fixtures and components; (h) Tenant’s signs located at and in the Premises; (i) landscaping, loading docks and exterior pavement; (j) re-painting, re-striping, seal-coating, cleaning, sweeping, patching and repairing parking areas and other paved surfaces on the Land; (k) snow removal; (l) graffiti removal and (m) repair of vandalism. Any repairs or replacements performed by Tenant pursuant to this Section 7.2.1 must be in accordance with all Laws applicable to the performance of such repairs and replacements and shall be good quality and workmanship. Tenant will at all times at Tenant’s sole cost and expense maintain the roof and the heating, air conditioning and ventilation system pursuant to the manufacturers’ recommendations. Tenant will provide copies of records of such preventative maintenance if requested by Landlord. Notwithstanding anything to the contrary contained herein, Tenant’s repair and maintenance obligations shall not extend to (i) damage and repairs covered under any insurance policy 
15

carried by Landlord in connection with the Premises, (ii) damage caused in whole or in part by the negligence or willful misconduct of Landlord or any of Landlord’s Parties, (iii) reasonable wear and tear; and (iv) damage due to fire, earthquake, acts of God, the elements, or other casualty. Tenant’s repair and maintenance obligations under this Section 7.2.1 are subject to the provisions of Articles 11 and 12 of this Lease regarding any Casualty or Taking.
7.2.2    Notice to Landlord. If Tenant believes any maintenance or repair Landlord is obligated under Section 7.1 to perform is needed at the Premises, Tenant will promptly provide written notice to Landlord specifying in detail the nature and extent of any condition requiring maintenance or repair. Landlord will not be deemed to have failed to perform its obligations under Section 7.1 with respect to any maintenance or repair unless Tenant has provided such written notice and Landlord has had a commercially reasonable time (not to exceed ten (10) Business Days) within which to respond to such notice and effect the needed maintenance or repair. Tenant waives the right to terminate this Lease, vacate the Premises, or make repairs at Landlord’s expense pursuant to California Civil Code Section 1932, Subsection 1, California Civil Code Sections 1941 and Section 1942, or any similar or successor Laws.
7.3    Tenant’s Right to Self-Help. If Landlord fails to take any action which Landlord is obligated to take to provide repairs and/or maintenance to the Premises as set forth in Section 7.1 of this Lease or in Article 11 of this Lease, Tenant may deliver written notice thereof to Landlord (the “Initial Notice”). The Initial Notice must specifically describe the action that is required of Landlord to satisfy the requirements of Section 7.1 or Article 11 with respect to the Premises. If within ten (10) Business Days of receiving Tenant’s Initial Notice, Landlord fails to cure or commence to cure the items specified in the Initial Notice, Tenant may deliver to Landlord a second notice (a “Reminder Notice”). The Reminder Notice must include a copy of the Initial Notice and specify that Tenant will have the rights granted under this Section 7.3 if Landlord fails to cure or commence to cure the specified items within ten (10) Business Days of receipt of the Reminder Notice. If Landlord does not so object and fails to take or commence to take (and diligently pursue to completion) the required action within ten (10) Business Days of receiving the Reminder Notice, then Tenant may, subject to the terms of this Section 7.3, proceed to take the required action with respect to the Premises (but solely on its own behalf, and not as the agent of Landlord). Unless Landlord delivers a written objection to Tenant as set forth below, Landlord will reimburse Tenant for Tenant’s reasonable out-of-pocket costs and expenses in taking such action within thirty (30) days after receiving an invoice from Tenant setting forth a reasonably particularized breakdown of such costs and expenses. If Landlord does not pay such invoice within sixty (60) days after Landlord receives the invoice, then Tenant may thereafter deduct from Basic Rent the amount set forth in such invoice; provided that in no event may Tenant deduct more than 20% of the Basic Rent due during any single month as a result of the rights granted under this Section 7.3. If, however, Landlord delivers to Tenant, within thirty (30) days after receiving Tenant’s Initial Notice, a written objection that all or any portion of such action does not have to be taken by Landlord pursuant to the terms of this Lease, in Landlord’s reasonable opinion, and if Tenant elects to proceed with such work, Tenant will not be entitled to make any deduction from Basic Rent. If the parties are unable to resolve Landlord’s objections, then Tenant may institute an action at law or pursue any other available remedies to collect the unpaid amount and/or to enforce Landlord’s obligations pursuant to this Lease.
ARTICLE 8
ALTERATIONS
8.1    Landlord Approval. Except as otherwise provided in this Article 8, Tenant may, at its own expense, and without Landlord’s consent, make any Alterations to the Premises that are not Major Alterations. Tenant will not make any Major Alterations without Landlord’s prior written consent, which 
16

consent will not be unreasonably withheld, conditioned or delayed. Along with any request for Landlord’s consent, Tenant will deliver to Landlord plans and specifications for the Major Alterations and names and addresses of all prospective contractors for the Major Alterations. Landlord shall notify Tenant at the time it gives its consent to any Major Alterations whether or not Landlord will require Tenant to remove any interior, non-structural portion of any Major Alteration at the expiration or earlier termination of the Lease. If Landlord approves the proposed Major Alterations, Tenant will, before commencing the Major Alterations or delivering (or accepting delivery of) any materials to be used in connection with the Major Alterations, deliver to Landlord certificates evidencing the insurance coverages and copies of any bonds required by Section 8.2, copies of all necessary permits and licenses, and such other information relating to the Alterations as Landlord reasonably requests. Tenant will not commence the Major Alterations before Landlord has, in Landlord’s reasonable discretion, provided Landlord’s written approval of the foregoing deliveries. Landlord will provide such written approval or disapproval within fifteen (15) days after Tenant’s request. If Landlord has not provided written approval or disapproval within five (5) days after Landlord’s receipt of a reminder notice from Tenant that provides Landlord failed to approve or disapprove the request for the Major Alteration within the fifteen (15) day period, Landlord will have deemed to have approved Tenant’s request for approval of such Major Alterations. No approval or inspection of any Alterations by Landlord constitutes any representation or agreement by Landlord that the Alterations comply with sound architectural or engineering practices or with all applicable Laws, and Tenant is solely responsible for ensuring such compliance.
8.2    Tenant Responsible for Cost and Insurance. Tenant will pay the entire cost and expense of all Alterations, including, without limitation, for any painting, restoring or repairing of the Premises necessitated by the Alterations. For any Major Alterations performed by Tenant, Tenant will also obtain and/or require: (a) builder’s “all risk” insurance in an amount at least equal to the replacement value of the Alterations; (b) liability insurance insuring Tenant and each of Tenant’s contractors against construction related risks in at least the form, amounts and coverages required of Tenant under Article 10 and (c) payment and performance bonds from Tenant’s general contractor, naming Landlord and Tenant as joint obligees, in an amount not less than the full cost of the Major Alteration if the cost of such Major Alteration exceeds $250,000. The insurance policies described in clauses (a) and (b) of this Section must name Landlord, Landlord’s lender (if any) and Property Manager as additional insureds, specifically including completed operations.
8.3    Construction Obligations; Ownership of Alterations. Tenant will notify Landlord in writing 10 days prior to commencing any Alterations in order to provide Landlord the opportunity to record and post notices of non-responsibility or such other protective notices available to Landlord under the Laws. Tenant will cause all Alterations to be constructed (a) promptly by contractors licensed to do business in the State of California and approved by Landlord, which approval will not be unreasonably withheld, conditioned or delayed; (b) in a good and workmanlike manner; and (c) in compliance with all Laws. Landlord may inspect construction of the Alterations. All permanently attached Alterations (excluding Tenant’s Personal Property) shall become the property of Landlord and a part of the Building immediately upon installation (provided, however, Tenant shall have the right to remove and/or replace any such Alterations during the Term subject to the terms and provisions of this Lease). Unless Landlord notifies Tenant at the time of its consent to any Major Alteration that Tenant is required to remove a portion of Major Alterations, as provided in Section 8.1 above, Tenant will surrender the Major Alterations to Landlord upon the expiration or earlier termination of this Lease at no cost to Landlord.
8.4    Liens. Tenant will keep the Premises free from any mechanics’, materialmens’, designers’ or other liens arising out of any work performed, materials furnished or obligations incurred by or for Tenant or any person or entity claiming by, through or under Tenant. If any liens are filed against 
17

the Premises and Tenant, within 15 days after Tenant’s receipt of Landlord’s notice of such filing, does not release the same of record or provide Landlord with a bond or other security satisfactory to Landlord protecting Landlord and the Premises against such liens, Landlord may, without waiving its rights and remedies based upon such breach by Tenant and without releasing Tenant from any obligation under this Lease, cause such liens to be released by any means Landlord deems proper, including, but not limited to, paying the claim giving rise to the lien or posting security to cause the discharge of the lien. In such event, Tenant will reimburse Landlord, as Additional Rent, for all amounts Landlord pays (including, without limitation, reasonable attorneys’ fees and costs). Landlord will not permit the Premises to become subject to any mechanics’, laborers’, or materialmen’s lien on account of labor or material furnished to Landlord or claimed to have been furnished to Landlord in connection with work of any character performed or claimed to have been performed on the Premises by or at the direction or sufferance of Landlord; provided, however, Landlord has the right to contest in good faith and with reasonable diligence the validity of any such lien or claimed lien and on final determination of the lien or claim for lien, Landlord will immediately pay any judgment rendered with all proper costs and charges, and will, at its own expense, have the lien released and any judgment satisfied.
8.5    Indemnification. To the fullest extent allowable under the Laws, Tenant will indemnify, protect, defend (with counsel reasonably acceptable to Landlord) and hold harmless the Landlord Parties and the Premises from and against any Claims arising out of the performance of any Alterations or materials furnished or obligations incurred by or for Tenant or any person or entity claiming by, through or under Tenant.
8.6    Alterations Required by Laws. If, during the Term of this Lease, any governmental authority requires any change, alteration, addition or improvements to the Premises, the Building or any other improvement located on the Land (including, without limitation, any change, alteration, addition or improvements to the Premises required in connection with the Initial Improvements), which may include, without limitation, seismic or structural upgrades, upgrades to the elevator and/or upgrades to the path of travel to and from the interior of the Building, Tenant will pay the cost of all such change, alteration, addition or improvements to the Premises, except as otherwise provided herein. Tenant acknowledges that the Premises was previously used as a storage facility and major improvements are likely to be required by governmental authorities to be made to the Premises to permit Tenant to use the Premises for the Permitted Use. If any governmental authority requires any change, alteration, addition or improvements to the Premises to the Premises as a result of the Initial Improvements or any Alteration made by Tenant (including, without limitation, any seismic or ADA upgrades), Tenant acknowledges and agrees that (a) Tenant has anticipated such requirement through due diligence conducted by Tenant prior to Tenant’s execution of this Lease, (b) the amount of Basic Rent charged hereunder anticipates Tenant may be required by governmental authorities to comply with requirements of applicable governmental authorities, including without limitation, a seismic retrofit of the Building, structural upgrades to the Building, the addition of an elevator and/or ADA improvements and (c) Tenant’s use and enjoyment of the Premises will not be interfered with in connection with such requirements. Notwithstanding anything to the contrary set forth herein, Tenant shall (and Landlord shall have no obligation whatsoever to) comply with any requirement of any applicable governmental authority in connection with the Premises, the Building or the Land; provided, however, if during the Term of this Lease, any governmental authority requires any change, alteration, addition or improvements to the Premises in connection with a Casualty, and Landlord is required to repair or restore the Premises following the Casualty as provided in Article 11, Landlord shall cause the change, alteration, addition or improvement to the Premises to be made, at Landlord’s sole cost and expense, together with Landlord’s repair or restoration of the Premises following the Casualty.
18

8.7    Tenant’s Personal Property and Waiver of Landlord’s Lien. All of Tenant’s Personal Property shall at all times remain the property of Tenant. Landlord agrees that Tenant shall have the right, at any time and from time to time, to remove any and all of Tenant’s Personal Property from the Premises. From time to time, some or all of Tenant’s Personal Property may be financed or owned by someone other than Tenant. Notwithstanding anything to the contrary contained in this Lease, to the extent that any of Tenant’s Personal Property is financed or owned by someone other than Tenant, (i) Landlord agrees that such Tenant’s Personal Property is not Landlord’s property no matter how the same is affixed to the Premises or used by Tenant and agrees to recognize the rights of the lender or owner of Tenant’s Personal Property, and (ii) Landlord waives any claim arising by way of any Landlord’s lien (whether created by statute or by contract) or otherwise with respect to Tenant’s Personal Property and agrees to sign and deliver to any lender, secured creditor or lessor a waiver of any lien Landlord may have on Tenant’s Personal Property if required by such lender, secured creditor or lessor.
ARTICLE 9
RIGHTS RESERVED
9.1    Landlord’s Entry. Landlord and its authorized representatives may at all reasonable times and upon reasonable notice to Tenant enter the Premises to: (a) inspect the Premises; (b) show the Premises to prospective purchasers, mortgagees and, within the last 9 months of the Term, tenants; (c) post notices of non-responsibility or other protective notices available under the Laws; or (d) exercise and perform Landlord’s rights and obligations under this Lease. Landlord may in the event of any emergency enter the Premises without notice to Tenant. Tenant agrees that Landlord’s entry into the Premises is not to be construed as a forcible or unlawful entry into, or detainer of, the Premises or as an eviction of Tenant from all or any part of the Premises. Landlord shall conduct all of Landlord’s activities on the Premises as allowed under this Article in a manner which will cause the least possible inconvenience, annoyance or disturbance to Tenant or Tenant’s business.
9.2    Right to Cure by Landlord. If Tenant fails to perform (or commence to perform) any of Tenant’s obligations under this Lease following the expiration of ten (10) days following written notice to Tenant of such failure, Landlord may, but is not obligated to, perform any such obligation on Tenant’s part without waiving any rights based upon such failure and without releasing Tenant from any obligations hereunder. Tenant must pay to or reimburse Landlord for, as Additional Rent, all expenditures reasonably made and obligations reasonably incurred by Landlord pursuant to this Section.
ARTICLE 10
INSURANCE
10.1    Tenant’s Insurance. Tenant will at all times during the Term (and during any earlier entry into the Premises), at Tenant’s sole cost and expense, maintain the insurance this Section 10.1 requires.
10.1.1    Liability Insurance. Tenant will maintain commercial general liability insurance providing coverage at least as broad as a current Insurance Services Office (ISO) form CG0001 on an “occurrence” basis, with minimum limits of $5,000,000 each occurrence and $5,000,000 general aggregate (which may include umbrella coverages). Tenant’s liability insurance will (a) name Landlord, Property Manager and the other Landlord Parties (of which Tenant has received written notice) as additional insureds with respect to all matters arising out of the occupancy or use of the Premises by Tenant; (b) be primary to any other insurance maintained by the Landlord Parties; and (c) be placed and maintained with companies rated at least “A-VIII” by A.M. Best Insurance Service and otherwise 
19

reasonably satisfactory to Landlord. Such insurance may have a reasonable deductible, but may not include a self-insured retention in excess of $25,000. If Tenant’s liability insurance is provided under a blanket policy, the above coverage limits must be made specifically applicable to the Premises on a “per location” basis. Tenant shall deliver an ACORD Form 27 (or equivalent) certificate or other evidence of insurance satisfactory to Landlord (i) prior to any use or occupancy of the Premises by Tenant, (ii) prior to the expiration of any current policy or certificate, and (iii) at such other times as Landlord may reasonably request.
10.1.2    Property Insurance. Tenant is not required by this Lease to maintain property or business interruption insurance. Accordingly, Tenant’s Personal Property is located at the Premises at Tenant’s sole risk, and Landlord is not liable for any damage to or loss or destruction of such property (except as provided in the last sentence of Section 10.3.1). Tenant is solely responsible for providing such insurance as Tenant may desire to protect Tenant and Tenant’s Personal Property against any Casualty or other event or occurrence in the Premises or at the Premises including, without limitation, any interruption of Tenant’s business or loss of revenues or profits arising therefrom.
10.1.3    Other Insurance. If insurance obligations generally required of tenants in similar space in similar buildings in the area in which the Premises is located increase or otherwise change, Landlord may, with thirty (30) days after Tenant’s written approval (which approval will not be unreasonably withheld, conditioned or delayed), similarly change Tenant’s insurance obligations under this Lease.
10.2    Landlord’s Insurance. Landlord will at all times during the Term maintain the insurance this Section 10.2 requires.
10.2.1    Property Insurance. Landlord will maintain insurance on the Premises providing coverage at least as broad as that provided by a standard Insurance Services Office (ISO) Causes of Loss - Special Form (CP 1030 or equivalent) property insurance policy in an amount not less than the full replacement cost of the Premises, and such insurance shall not include any co-insurance provisions and shall be written on an agreed amount basis. Without limiting the foregoing, Landlord shall include specific additional coverage for and in amounts sufficient to effect replacement cost, alteration, restoration or repair for: Ordinance and Law Coverage (Coverage A, B and C); Boiler & Machinery Coverage (Equipment Breakdown Coverage) including Ordinance and Law extension; Sewer Back Up. Landlord may, at its option and subject to Tenant’s approval (which approval will not be unreasonably withheld, conditioned or delayed), obtain such commercially reasonable additional coverages or endorsements, consistent with insurance maintained by owners of comparable properties in the vicinity of the Premises, as Landlord deems appropriate or necessary, including, without limitation, insurance covering: business income and rent loss insurance; flood insurance; and other coverages. Tenant may only disapprove of such additional coverages if the type of insurance is not maintained by owners of comparable properties in the vicinity of the Premises. Additionally, if Tenant disapproves of such additional coverage, subject to the foregoing limitations, Landlord may obtain such coverage, but Tenant shall not be required to pay any part of such additional coverage. During each year of the Term, prior to procuring or renewing property insurance for the Premises, Landlord shall submit to Tenant Landlord’s proposed property insurance coverages for the next succeeding policy year and estimated premiums therefor, and Tenant shall have the right to approve (which approval will not be unreasonably withheld, conditioned or delayed), in advance, all such insurance coverages (but shall have no approval rights over the estimated premiums), and request additional coverages, subject to Landlord’s approval (which approval will not be unreasonably, withheld, conditioned or delayed). Notwithstanding the foregoing, Landlord may withhold such approval if such insurance requested by Tenant is not consistent with 
20

insurance maintained by owners of comparable properties in the vicinity of the Premises. If Landlord disapproves of any such coverage requested by Tenant, Tenant may obtain such coverage directly at Tenant’s sole cost and expense and Landlord will reasonably cooperate with Tenant (at no cost or expense to Landlord) in connection with such coverage. For purposes of calculating the amount of Insurance Expenses and Excess Insurance Expenses, only premiums attributable to Landlord’s property insurance (excluding earthquake insurance) shall be included in Insurance Expenses, subject to the limitations set forth in Article 3. Landlord may maintain such insurance in whole or in part under blanket policies, and in such case, the above coverage limits must be made specifically applicable to the Premises on a “per location” basis. For purposes of calculating Excess Insurance Expenses due pursuant to Article 3 of this Lease, (i) the portion of the cost of such blanket policies allocable to the Premises shall be the amount allocated to the Premises as set forth in the invoices Landlord receives from Landlord’s insurance provider and (ii) the cost of such blanket policies allocable to the Premises shall not exceed the premiums for such insurance if such insurance was obtained for the Premises only (and not maintained under a blanket policy). Such insurance will cover the Initial Improvements after they have been installed in the Building but will not cover or be applicable to any of Tenant’s Personal Property. Initial improvements and subsequent tenant improvements becoming part of the realty shall be designated as tenant leasehold improvements within the Landlord’s Property Policy with the replacement cost value of the improvements specifically insured. Landlord shall cause its insurer to insure the leasehold interest of the Tenant as respects the improvements made by Tenant in the Premises. Landlord shall cause its insurer to name Tenant as loss payee as respects payments made by the insurer for a covered loss. During the Term of this Lease, Landlord shall deliver to Tenant current certificate(s) of insurance evidencing the foregoing insurance maintained by Landlord (and, copies of such insurance policies, if Tenant provides a written request to Landlord requesting the same). If (a) Landlord receives any insurance proceeds from insurance carried pursuant to this Section 10.2.1, (b) Landlord is not required to use such insurance proceeds as to repair or restore the Premises (or any portion) thereof as provided herein and (c) Tenant repairs or restores the Premises (or a portion thereof) in connection with any damage related to the payment of such insurance proceeds to Landlord, Landlord will pay to Tenant the amount of the insurance proceeds Landlord receives plus any deductible amount (in connection with such damage) to Tenant up to the amount expended by Tenant to make such repair or restoration (as evidenced by copies of invoices and proof of payment made by Tenant in connection with such repair or restoration). If Tenant fails to provide approval or disapproval as for any approval required by Tenant as provided in Section 10.1.3 or this Section 10.2.1, within fifteen (15) days after Landlord’s request, Tenant shall be deemed to have approved such matter.
10.2.2    Liability Insurance. Landlord may maintain commercial general liability insurance for bodily injury, personal injury, and property damage occurring at the Premises in such amounts as Landlord deems necessary or appropriate. Such liability insurance will protect only Landlord and, at Landlord’s option, Landlord’s lender and some or all of the Landlord Parties, and does not protect Tenant or replace or supplement the liability insurance this Lease obligates Tenant to carry. Notwithstanding the foregoing, during the periods of time that Landlord or Landlord’s contractors’ agents’ or employees’ enter the Property, Landlord shall maintain commercial general liability insurance (and shall provide certificates of insurance to Tenant evidencing the same) in amounts consistent with amounts maintained by prudent owners of property comparable to the Premises in the geographic vicinity of the Premises covering Landlord’s and Landlord’s contractors’ agents’ and employees’ activities in and about the Premises during such period of entry.
10.2.3    Other Insurance. If insurance coverages generally maintained by landlords of similar space in similar buildings in the area in which the Premises is located increase, Landlord may, following Tenant’s approval thereof (which approval will not be unreasonably withheld, conditioned or 
21

delayed), similarly increase the insurance coverages Landlord maintains under this Lease. If Landlord determines (and Tenant approves) that an increase of insurance coverage is warranted for which the Tenant is responsible above the Base Insurance Expense, Landlord will provide at least 30 days advance written notice to Tenant of the intent of procuring such coverage and the associated increased expense.
10.3    Waivers and Releases of Claims and Subrogation.
10.3.1    Tenant’s Waiver and Release. To the fullest extent allowable under the Laws, Tenant, on behalf of Tenant and its insurers, waives, releases and discharges the Landlord Parties from all Claims for damage to Tenant’s Personal Property, regardless of the cause even if such damage is caused by the negligent or intentional acts, omissions, or misconduct of any Landlord Party. Tenant will look only to any insurance coverage Tenant may elect to maintain (regardless whether Tenant actually obtains any such coverage or whether such coverage is sufficient) with respect to the Claims Tenant is waiving, releasing and discharging under this Section 10.3.1. Any property insurance Tenant maintains must permit or include a waiver of subrogation in favor of the Landlord Parties consistent with the provisions of this Section 10.3.1.
10.3.2    Landlord’s Waiver and Release. To the fullest extent allowable under the Laws, Landlord, on behalf of Landlord and its insurers, waives, releases and discharges the Tenant Parties from all Claims for any damage to the Premises regardless of the cause even if such damage is caused by the negligent or intentional acts, omissions, or misconduct of any Tenant Party. Landlord will look only to any insurance coverage Landlord may elect to or is obligated to maintain (regardless whether Landlord actually obtains any such coverage or whether such coverage is sufficient) with respect to the Claims Landlord is waiving, releasing and discharging under this Section 10.3.2. Any property insurance Landlord maintains must permit or include a waiver of subrogation in favor of the Tenant Parties consistent with the provisions of this Section 10.3.2. If requested by Tenant, Landlord agrees to provide a waiver of subrogation (as set forth in this Section 10.3.2) in favor of any of Tenant’s subtenants or any Tenant Parties. The provisions of this Section 10.3.2 and 10.3.1 above are intended to waive fully, and for the benefit of the parties hereto, any rights and/or claims which might give rise to a right of subrogation in favor of any insurance carrier.
10.3.3    Tenant’s Failure to Insure. If Tenant fails to provide Landlord with evidence of insurance as required under Section 10.1, and if such failure is not cured by Tenant within ten days of Landlord’s notice to Tenant therefor, Landlord may, but is not obligated to, obtain such insurance for Landlord’s benefit without waiving or releasing Tenant from any obligation contained in or default under this Lease. Tenant will pay to Landlord, as Additional Rent, the actual, reasonable, out-of-pocket costs and expenses Landlord reasonably incurs in obtaining such insurance.
10.3.4    Landlord’s Failure to Insure. If Landlord fails to provide Tenant with evidence of insurance as required under Section 10.1, and if such failure is not cured by Landlord within ten days of Tenant’s notice to Landlord therefor, Tenant may, but is not obligated to, obtain such insurance for Tenant’s benefit without waiving or releasing Landlord from any obligation contained in or default under this Lease, and in such event, Tenant shall have the right to offset against Rent the actual, reasonable, out-of-pocket costs and expenses Tenant reasonably incurs in obtaining such insurance.
10.4    No Limitation. Landlord’s establishment of minimum liability insurance requirements for Tenant in this Lease is not a representation by Landlord that such limits are sufficient and does not limit Tenant’s liability under this Lease in any manner.
22

10.5    Tenant Indemnity. Except for any Claims expressly waived, released or limited by Landlord in this Article 10 and elsewhere in this Lease or Claims to the extent arising from or related to the gross negligence or willful misconduct of the Landlord Parties, to the fullest extent allowable under the Laws, Tenant will indemnify, protect, defend (with counsel reasonably acceptable to Landlord) and hold harmless the Landlord Parties from and against all Claims brought against Landlord by third parties to the extent arising from (a) any use of the Premises by Tenant that violates the terms of this Lease; (b) any breach or default by Tenant in the performance of any of Tenant’s covenants or agreements in this Lease; and (c) any negligent act of Tenant in, on or to the Premises.
10.6    Landlord’s Indemnification. Subject to Tenant’s waivers, releases and agreements in this Article 10 and elsewhere in this Lease, Landlord will, to the fullest extent allowable under the Laws, indemnify, protect, defend (with counsel reasonably acceptable to Tenant) and hold harmless Tenant and the Tenant Parties from and against all Claims brought against Tenant by third parties to the extent: (a) arising from any breach or default by Landlord in the performance of Landlord’s covenants or agreements in this Lease or (b) caused by the gross negligence or willful misconduct of Landlord.
ARTICLE 11
DAMAGE OR DESTRUCTION
11.1    Reparable Damage. If any Casualty renders the whole or any material portion of the Premises untenantable, and if the Premises can reasonably be expected to be repaired within one (1) year from the date of such Casualty in the reasonable opinion of Landlord and Tenant (as provided in Section 11.8), then Landlord shall repair and restore the Premises to substantially the condition that existed prior to such Casualty and in compliance with all applicable Laws, within such one (1) year period (subject to delays for Force Majeure events, such as the inability to obtain building permits timely or obtain insurance proceeds timely). This Lease remains in effect during the repair period, but Rent abates while the Premises is untenantable.
11.2    Irreparable Damage. If any Casualty renders the whole or any material portion of the Premises untenantable and the Premises cannot reasonably be expected to be repaired within one year from the date of such Casualty in the reasonable opinion of Landlord and Tenant (as provided in Section 11.8), then Landlord or Tenant, by notice in writing to the other, delivered within thirty (30) days after Landlord and Tenant decide on the estimated time to repair the Casualty, may terminate this Lease effective upon a date within thirty (30) days from the date of such notice. Rent abates while the Premises are untenantable. Upon termination. Landlord shall return all prepaid rents and/or deposits to Tenant and Tenant’s Share of Proceeds (defined below), if applicable, and neither Landlord nor Tenant have any other future obligations or responsibilities arising and accruing under this Lease after the date of termination.
11.3    Intentionally Deleted.
11.4    Repair and Restore. If Landlord or Tenant do not terminate this Lease as provided above, then Landlord shall repair and restore the Premises to its condition prior to the damage or destruction and in compliance with all applicable Laws, within that time period reasonably necessary for such repair and restoration (subject to delays arising from Force Majeure events) and Rent will be abated during the period of such restoration and/or repair. Notwithstanding anything set forth herein to the contrary, no rent or other payment is due to Landlord until such time as Tenant can conduct its business from the Premises in a reasonable, prudent, and businesslike manner, without any interference resulting from reconstruction activities, the condition of the Premises, or a failure to provide or modification of 
23

services to the Premises. To the extent and during the time that only a portion of the Premises are tenantable and to the extent that Tenant is able to conduct its business therefrom in a reasonable, prudent, and businesslike manner without interference as set forth above, Tenant shall receive a fair diminution of Rent based on an estimated percentage of unusable space in the Premises. Landlord is not obligated to repair or restore any special signage, trade fixtures, or office equipment installed by Tenant. Promptly after completion of Landlord’s repair and restoration of the Premises, Tenant shall proceed at its sole cost and expense to rebuild, repair, and/or replace its signs, trade fixtures, and office equipment installed by Tenant. Each party shall proceed with their respective work in a timely and diligent manner using the same or better quality materials as existing prior to the Casualty, and they shall use their best efforts not to interfere with, annoy, or inconvenience the other party.
11.5    Termination of Lease. If this Lease is terminated pursuant to this Article 11, Rent will be apportioned on a per diem basis and paid to the date of such Casualty. Upon termination, Landlord shall return to Tenant all prepaid rents and/or deposits, and neither party has any further obligations or responsibilities under this Lease (except for any that expressly survive termination of this Lease). If Landlord elects to terminate this Lease as provided in Section 11.2 during the first sixty (60) months after the Commencement Date, Landlord shall pay to Tenant, the lesser of (a) Tenant’s Share of Proceeds (as defined hereafter) or (b) the aggregate amount of insurance proceeds Landlord receives as a result of the Casualty plus any deductible amounts. As used herein and in Article 12, “Tenant’s Share of Proceeds” shall mean an amount equal to the unamortized portion of costs incurred in connection with the Initial Improvements attributable to the unexpired portion of the Term following the Casualty, which amount shall be calculated by multiplying the total costs of the Initial Improvements incurred by Tenant (the “Initial Improvement Costs”) by a fraction, the numerator of which shall be the number of months between the date of the Casualty and the last day of the sixtieth month of the Term following the Commencement Date, and the denominator of which shall be 60 (representing 60 months following the Commencement Date). Landlord shall have no obligation to pay any insurance proceeds to Tenant or Tenant’s Share of Proceeds to Tenant in the event (i) Tenant elects to terminate this Lease as provided in this Article 11, or (ii) Landlord elects to terminate this Lease as provided in Section 11.2 after the last day of the sixtieth (60th) month following the Commencement Date. Landlord’s obligation to pay any amounts to Tenant pursuant to this Article 11 shall survive the expiration or earlier termination of this Lease.
11.6    Damage During Last Year of Lease Term. Notwithstanding anything set forth in this Lease to the contrary, if the Premises is damaged or destroyed by Casualty in excess of thirty percent (30%) of the full replacement cost of the Premises during the last year of the then current Term, either party may terminate this Lease as of the date of such damage or destruction by giving written notice to the other party within ninety (90) days following the date of such damage or destruction. Further, if Tenant has any outstanding option to renew the Term, and the period for exercising such outstanding option to renew has not yet expired, Tenant may void Landlord’s election to terminate this Lease as provided in the foregoing sentence, by delivering written notice to Landlord exercising such option to renew. In no event shall such revocation of the termination notice apply to Landlord’s election to terminate this Lease as provided in this Section 11.9.
11.7    Waiver of Statutory Provisions. The provisions of this Lease, including this Section 11.7, constitute an express agreement between Landlord and Tenant with respect to any and all damage to, or destruction of, all or any part of the Premises, and any statute or regulation of the State of California, including Sections 1932(2) and 1933(4) of the California Civil Code, with respect to any rights or obligations concerning damage or destruction in the absence of an express agreement between 
24

the parties, and any other statute or regulation, now or hereafter in effect, has no application to this Lease or any damage or destruction to all or any part of the Premises.
11.8    Notice to Landlord. If any Casualty to any portion of the Premises occurs, Tenant will immediately provide written notice of such Casualty to Landlord. None of the obligations of Landlord under this Article 11 will be deemed to have arisen unless and until Landlord has received actual notice that the Casualty has occurred. Promptly after the Casualty, Landlord and Tenant shall each use their best efforts to agree upon the time for Landlord to repair the Casualty.
11.9    Uninsured or Under-insured Casualty. If (a) a Casualty occurs to the Premises, (b) Landlord has maintained the insurance required to be maintained by Landlord hereunder and the Casualty is not covered by such insurance, (c) Landlord does not receive sufficient insurance proceeds (excluding the amount of any policy deductible) to repair all damage to the Premises caused by any Casualty and (d) the uninsured cost, as agreed to by Landlord and Tenant, to make the repairs that are not covered by the insurance exceeds $50,000, then notwithstanding anything to the contrary in Sections 11.1, 11.2 and 11.3, Landlord may, at Landlord’s option, by notifying Tenant within 60 days after the Casualty, notify Tenant of Landlord’s election to terminate this Lease effective on the date 60 days after the date of Landlord’s notice. If Landlord notifies Tenant of its election to terminate this Lease as provided in Section 11.9 and at least two (2) years remain in the Term (or if less than two (2) years remain in the Term, the Extension remains and Tenant exercises the Extension), Tenant may rescind such termination, by delivering written notice to Landlord (an “Uninsured Casualty Notice”) within thirty (30) days after delivery of Landlord’s termination notice that Tenant rescinds such termination and, in such event, Tenant agrees to pay the difference between (i) the aggregate amount of insurance proceeds Landlord receives and the amount of any deductible (which deductible amount Landlord shall be liable for); and (ii) the cost to repair all damage to the Premises caused by the Casualty (the “Uninsured Casualty Amount”). If Tenant delivers an Uninsured Casualty Notice as provided in this Section 11.9, this Lease shall continue in full force and effect, provided that Tenant delivers the Uninsured Casualty Amount (or any portion thereof) to a construction proceed escrow mutually selected by Landlord and Tenant within thirty (30) days after Landlord’s written request to Tenant, which amounts will be disbursed to Landlord’s contractor according to industry standards.
ARTICLE 12
EMINENT DOMAIN
12.1    Termination of Lease. If a Condemning Authority desires to effect a Taking of all or any material part of the Premises, Landlord will notify Tenant within ten (10) Business Days following Landlord’s receipt of notice thereof and Landlord and Tenant will reasonably determine whether the Taking will render the Premises unsuitable for Tenant’s intended purposes. If all of the Building or all of the Premises are taken by a Taking, this Lease terminates as of the earlier of (i)the date Tenant is required to vacate the Premises or (ii) the date title passes to the Condemning Authority. If less than all of the Premises or Building are taken by a Taking and Landlord and Tenant conclude that the Taking will render the Premises unsuitable for Tenant’s intended purposes (in Landlord’s and Tenant’s reasonable discretion), Landlord and Tenant will document such determination and this Lease will terminate as of the earlier of date the Condemning Authority takes possession of the portion of the Premises taken or the date Tenant is required to vacate the Premises. Tenant will pay Rent to the date of termination.
12.2    Landlord’s Repair Obligations. If this Lease does not terminate with respect to the entire Premises under Section 12.1 and the Taking includes a portion of the Premises, this Lease automatically terminates as to the portion of the Premises taken as of the date set forth in Section 12.1 
25

above and Landlord will, at its sole cost and expense, restore the remaining portion of the Premises to a complete architectural unit, in compliance with all Laws, with all commercially reasonable diligence and speed and will reduce the Basic Rent for the period after the date the Condemning Authority takes possession of the portion of the Premises taken to a sum equal to the product of the Basic Rent provided for in this Lease multiplied by a fraction, the numerator of which is the rentable area of the Building after the Taking and after Landlord restores the Premises to a complete architectural unit, in compliance with all Laws, and in comparable condition to its condition prior to such Taking, and the denominator of which is the rentable area of the Building prior to the Taking. Tenant’s obligation to pay Basic Rent will abate on a proportionate basis with respect to that portion of the Building remaining after the Taking that Tenant is unable to use during Landlord’s restoration for the period of time that Tenant is unable to use such portion of the Building.
12.3    Tenant’s Participation. Except as otherwise provided herein, Landlord is entitled to receive and keep all damages, awards or payments resulting from or paid on account of a Taking. Tenant shall, however, have the right to claim from the condemning authority all compensation that may be recoverable by Tenant on account of any loss incurred by Tenant, including loss due to the Initial Improvements and Alterations to the Premises paid for by Tenant, removing Tenant’s merchandise, furniture, trade fixtures, and equipment or for damage to Tenant’s business, loss of business, and/or loss of leasehold interest; provided, however, that (i) Tenant may claim such damages only if they are awarded separately in the eminent domain proceeding and not as part of Landlord’s damages and such award to Tenant does not diminish Landlord’s award for such damages; and (ii) notwithstanding the foregoing, in the event that Landlord receives an award for damages and Tenant is not permitted to make a separate claim or receive a separate award for the aforementioned damages, Landlord’s award shall be apportioned between Landlord and Tenant, so that each party is compensated for the damages referenced in this Section 12.3. For purposes of this Section 12.3, Tenant shall be deemed to be the owner of the Initial Improvements and the Alterations until the end of the Term.
12.4    Exclusive Taking Remedy. The provisions of this Article 12 are Tenant’s sole and exclusive rights and remedies in the event of a Taking. To the fullest extent allowable under the Laws, Tenant waives the benefits of any Laws (including, without limitation, California Code of Civil Procedure Section 1265.130 and any successor statutes or laws) that provide Tenant any abatement or termination rights or any right to receive any payment or award (by virtue of a Taking) not specifically described in this Article 12.
12.5    Caltrain Use. Tenant and Landlord acknowledge and agree that: (a) Landlord has informed Tenant that Caltrain has been in discussions with Landlord about installing an underground train line under a portion of the surface of the Land along Townsend Street between Second Street and Third Street; (b) if, during the Term of the Lease, the installation of such train line materially interferes with Tenant’s use of the Premises so that the Premises cannot be used for the Permitted Use, the installation of such train line shall be considered a Taking for purposes of this Article 12 and Tenant shall have the right to terminate this Lease as provided in Section 12.1 and receive from the Condemning Authority (or Landlord, as applicable) proceeds as provided in Section 12.3. Landlord’s obligation to pay any amounts to Tenant pursuant to this Article 12 shall survive the expiration or earlier termination of this Lease.
ARTICLE 13
TRANSFERS
13.1    Restriction on Transfers. Except as provided in Section 13.4, Tenant will not cause or allow a Transfer without obtaining Landlord’s prior written consent, which consent will not be 
26

unreasonably withheld, conditioned or delayed. Tenant’s request for consent to a Transfer must set forth the parties, material terms, and portion of the Premises proposed to be involved in the Transfer. Landlord will notify Tenant of Landlord’s election to consent or withhold consent within ten (10) Business Days of Landlord’s receipt of such a written request for consent to the Transfer from Tenant (and if Landlord fails to notify Tenant within five (5) Business Days after Tenant has provided a written reminder notice to Landlord that Landlord failed to respond within the initial ten (10) Business Day period, then Landlord’s consent is deemed given). If Landlord does not consent to a proposed Transfer, Landlord shall provide Tenant with a reasonably detailed written explanation as to the reasons for withholding such consent. Tenant will provide Landlord with any additional information Landlord reasonably requests regarding the proposed Transfer or the proposed transferee. No Transfer shall release Tenant from any liability or obligation under this Lease and Tenant remains liable to Landlord after such a Transfer as a principal and not as a surety. Any attempted Transfer in violation of this Lease is null and void and constitutes an Event of Default under this Lease.
13.2    Form of Landlord’s Consent; Costs. In connection with any request hereunder by Tenant for Landlord’s consent to a proposed sublease, Landlord and Tenant hereby agree to use the form of consent attached hereto as Exhibit “E”. Tenant will pay to Landlord, as Additional Rent, reasonable, actual, out-of-pocket costs and expenses that Landlord incurs in connection with any Transfer requiring Landlord’s consent hereunder, including, without limitation, reasonable attorneys’ fees and costs, regardless of whether Landlord consents to the Transfer, which costs and expenses shall not exceed One Thousand Five Hundred and 00/100 Dollars ($1,500.00) for each request for a consent to a Transfer; provided, however, notwithstanding the foregoing, if no material changes are made by the parties to the form of consent attached hereto as Exhibit “E”, the costs and expenses payable by Tenant pursuant to this Section 13.2 shall not exceed Five Hundred Dollars ($500.00) for each request to a consent to a Transfer.
13.3    Landlord’s Consent Standards. For purposes of Section 13.1 and In addition to any other reasonable grounds for denial, Landlord’s consent to a Transfer will be deemed reasonably withheld if, in Landlord’s good faith judgment, any one or more of the following apply: (a) the use of the Premises under the proposed Transfer is not the Permitted Use or violates any applicable Laws or provision of this Lease, (b) the transferee is a government (or agency or instrumentality thereof) or (c) an Event of Default exists under this Lease at the time Tenant requests consent to the proposed Transfer.
13.4    Permitted Transfers. Notwithstanding the foregoing provisions of this Article 13, provided no Event of Default exists under this Lease, Tenant may, without Landlord’s consent, assign or sublet all or a portion of this Lease or the Premises (hereinafter collectively referred to as a “Permitted Transfer”) to (i) an Affiliate of Tenant or (ii) an entity into which Tenant is merged or consolidated if Tenant (a) notifies Landlord at least ten (10) Business Days prior to the Permitted Transfer, (b) provides Landlord with information reasonably satisfactory to Landlord to determine that the net worth of the successor entity is equal to or greater than the net worth of Tenant both as of the Commencement Date and at the time immediately prior to such transfer or assignment, and (c) furnishes Landlord with a written document executed by such assignee or subtenant in which such entity assumes all of Tenant’s obligations under this Lease. Section 13.2 shall not apply to any Permitted Transfers and no Permitted Transfer shall release Tenant from any of its obligations hereunder, nor result in any change in the permitted use of the Premises.
27

ARTICLE 14
DEFAULTS; REMEDIES
14.1    Events of Default. The occurrence of any of the following constitutes an “Event of Default” by Tenant under this Lease. Landlord and Tenant agree that the notices required by this Section 14.1 are intended to satisfy any and all notice requirements imposed by the Laws and are not in addition to any such requirements.
14.1.1    Failure to Pay Rent or Deliver the Letter of Credit. Tenant fails to pay Basic Rent, Excess Insurance Expenses or any other Additional Rent amount or deliver the initial Letter of Credit (defined in Exhibit F) or any replacement or renewal thereof as and when due and such failure is not cured within five days after Tenant’s receipt of written notice from Landlord that such amount or Letter of Credit, as applicable, is past due.
14.1.2    Failure to Perform. Tenant breaches or fails to perform any of Tenant’s nonmonetary obligations under this Lease (other than the obligations specified in Section 14.1.1 or Section 14.1.4) and such breach or failure is not cured within 30 days after Tenant’s receipt of written notice from Landlord of Tenant’s breach or failure; provided that if Tenant is not able through the use of commercially reasonable efforts to cure such breach or failure within such 30 day period, Tenant’s breach or failure is not an Event of Default if Tenant commences to cure such breach or failure within the 30 day period and thereafter diligently pursues the cure and effects the cure.
14.1.3    Insolvency. The occurrence of any one or more of the following: (a) Tenant’s filing of a petition under any chapter of the Bankruptcy Code, or under any federal, state or foreign bankruptcy or insolvency statute now existing or hereafter enacted, or Tenant’s making a general assignment or general arrangement for the benefit of creditors; (b) the filing of an involuntary petition under any chapter of the Bankruptcy Code, or under any federal, state or foreign bankruptcy or insolvency statute now existing or hereafter enacted, or the filing of a petition for adjudication of bankruptcy or for reorganization or rearrangement, by or against Tenant and such filing not being dismissed within 60 days; (c) the entry of an order for relief under any chapter of the Bankruptcy Code, or under any federal, state or foreign bankruptcy or insolvency statute now existing or hereafter enacted; (d) the appointment of a “custodian,” as such term is defined in the Bankruptcy Code (or of an equivalent thereto under any federal, state or foreign bankruptcy or insolvency statute now existing or hereafter enacted), for Tenant, or the appointment of a trustee or receiver to take possession of substantially all of Tenant’s assets (or Tenant’s assets located at the Premises) or of Tenant’s interest in this Lease; or (e) the subjection of all or substantially all of Tenant’s assets located at the Premises or of Tenant’s interest in this Lease to attachment, execution or other judicial seizure. If a court of competent jurisdiction determines that any act described in this Section 14.1.3 does not constitute an Event of Default, and the court appoints a trustee to take possession of the Premises (or if Tenant remains a debtor in possession of the Premises) and such trustee or Tenant Transfers Tenant’s interest hereunder, then Landlord is entitled to receive the same amount of Additional Rent as Landlord would be entitled to receive if such a Transfer had occurred pursuant to Section 13.1.
14.1.4    Assignment or Sublease in Violation of Article 13. Tenant causes or allows a transfer of the Premises or this Lease in violation of the terms and conditions of Article 13 and such violation is not cured within ten (10) Business Days following Tenant’s receipt of written notice from Landlord of Tenant’s violation.
28

14.2    Remedies. Upon the occurrence of any Event of Default, Landlord may at any time and from time to time, without notice or demand (subject to applicable Laws) and without preventing Landlord from exercising any other right or remedy, exercise any one or more of the following remedies:
14.2.1    Termination of Tenant’s Possession. Terminate Tenant’s right to possession of the Premises at any time by any lawful means, in which case this Lease shall terminate and Tenant must immediately surrender possession of the Premises to Landlord. In such event, Landlord will be entitled to recover from Tenant all damages incurred by Landlord by reason of Tenant’s default, including, without limitation, (a) the worth at the time of the award of the unpaid Rent which had been earned at the time of the termination; (b) the worth at the time of the award of the amount by which the unpaid Rent which would have been earned after termination until the time of the award exceeds the amount of such rental loss that Tenant proves could have been reasonably avoided; (c) the worth at the time of the award of the amount by which the unpaid Rent for the balance of the Term after the time of award exceeds the amount of such rental loss that Tenant proves could be reasonably avoided; and (d) any other reasonable amount necessary to compensate Landlord for all the detriment proximately caused by Tenant’s failure to perform its obligations under this Lease or which in the ordinary course of things would be likely to result therefrom, including, but not limited to, court costs, any costs or expenses Landlord incurs in maintaining or preserving the Premises after such default, the cost of recovering possession of the Premises, expenses of reletting, including renovation or alteration of the Premises, Landlord’s reasonable attorneys’ fees incurred in connection therewith, and any reasonable real estate commission paid. As used in subparts (a) and (b) above, the “worth at the time of the award’’ is computed by allowing interest at the Maximum Rate. As used in subpart (c) above, the “worth at the time of the award” is computed by discounting such amount at the discount rate of the Federal Reserve Bank of San Francisco at the time of the award plus one percent (1%).
14.2.2    Continue Lease in Effect. Continue the Lease in effect, in which case Landlord will be entitled to enforce all of Landlord’s rights and remedies under this Lease, including the right to recover Rent as it becomes due. Landlord has the remedy described in California Civil Code Section 1951.4 (lessor may continue lease in effect after lessee’s breach and abandonment and recover rent as it becomes due, if lessee has right to sublet or assign, subject only to reasonable limitations).
14.2.3    Reletting Following Termination of Lease. After an Event of Default and Landlord’s termination of the Lease and Tenant’s right to possession of the Premises, Landlord may, to the extent allowable under the Laws, and in Landlord’s sole and absolute discretion (but without obligation) elect to enter into the Premises and relet them, or any part of them, to third parties. To the extent permitted by applicable Laws, Tenant shall be immediately liable to Landlord for all reasonable costs Landlord incurs in reletting the Premises, including brokers’ commissions, expenses of remodeling the Premises, and like costs. Reletting can be for a period shorter or longer than the remaining Term of this Lease. If Landlord elects to relet the Premises pursuant to this Section 14.2.3, Rent that Landlord receives from reletting will be applied to the payment of: (a) first, any indebtedness from Tenant to Landlord other than Rent due from Tenant; (b) second, all costs, including costs incurred by Landlord in reletting; and (c) third, Rent due and unpaid under this Lease. No act by Landlord allowed by this Section 14.2.3 will terminate this Lease unless Landlord notifies Tenant in writing that Landlord elects to terminate this Lease.
14.2.4    Right of Landlord to Re-Enter. In the event of any termination of this Lease, Landlord shall have the immediate right to enter upon and repossess the Premises, and, provided Tenant has not reclaimed such personal property within twenty (20) days following Tenant’s receipt of notice 
29

from Landlord, any personal property of Tenant may be removed by Landlord from the Premises and stored in any public warehouse at the risk and expense of Tenant.
14.2.5    Other Remedies. Pursue any other remedy now or hereafter available to Landlord under the laws or judicial decisions of the state in which the Premises is located. All rights and remedies of Landlord under this Lease are cumulative and the exercise of one or more remedies at any time or from time to time does not limit or preclude the further exercise by Landlord of the same or any other rights or remedies at any time or from time to time.
14.3    Waiver of Redemption. Tenant waives any right of redemption from forfeiture under any Laws including, without limitation, California Code of Civil Procedure Sections 1174 and 1179.
14.4    Waiver of Redemption. Tenant waives any right of redemption from forfeiture under any Laws including, without limitation, California Code of Civil Procedure Sections 1174 and 1179.
14.5    Landlord’s Default. Landlord will not be in default under this Lease unless Landlord breaches or fails to perform any of Landlord’s obligations under this Lease and the breach or failure continues for a period of 30 days after Tenant notifies Landlord in writing of Landlord’s breach or failure (a “Landlord Default”); provided that if Landlord is not able through the use of commercially reasonable efforts to cure the breach or failure within such 30 day period, Landlord’s breach or failure shall not be a Landlord Default as long as Landlord commences to cure its breach or failure within the 30 day period and thereafter diligently pursues the cure to completion. If Landlord commits a Landlord Default, Tenant, in addition to any remedies available under the law, may, without being obligated and without waiving the Landlord Default, cure the Landlord Default and offset such amounts as provided in Section 7.3.
14.6    No Waiver. No failure by either Landlord or Tenant to insist upon the performance of any provision of this Lease or to exercise any right or remedy upon a breach or default hereof constitutes a waiver of any such breach or default. Any such waiver may be made only by a writing signed by the party providing the waiver. One or more waivers by a party is not to be construed as a waiver by that party of a subsequent breach or default of the same provision.
ARTICLE 15
CREDITORS; ESTOPPEL CERTIFICATES
15.1    Subordination. Subject to Tenant’s receipt of a non-disturbance agreement in form reasonably acceptable to Tenant (“SNDA”) from the holder of any existing or future Mortgage, this Lease, all rights of Tenant in this Lease, and all interest or estate of Tenant in the Premises, is subject and subordinate to any existing or future Mortgage. The subordination to any future Mortgage provided for in this Section is expressly conditioned upon the Mortgage holder’s execution of an SNDA evidencing the Mortgage holder’s agreement that as long as no Event of Default occurs under this Lease, the holder of the Mortgage (and any purchaser at the foreclosure of any Mortgage) will not disturb Tenant’s rights of possession and quiet enjoyment under this Lease. Tenant will, within twenty (20) days following request, execute and deliver to Landlord an SNDA with the holder of a future Mortgage. Subject to Tenant’s receipt of the SNDA, Tenant will, within twenty (20) days of request, execute and deliver to Landlord or to any other person Landlord designates any commercially reasonable instruments or other documents reasonably required to confirm subordination of this Lease as provided in this Section to any Mortgage. The lien of any existing or future Mortgage will not cover Tenant’s Personal Property. Landlord represents and warrants to Tenant effective as of the Effective Date, there is no existing Mortgage.
30

15.2    Attornment. If any ground lessor, the holder of any Mortgage at a foreclosure sale or any other transferee acquires Landlord’s interest in this Lease or the Premises, subject to Tenant’s receipt of an SNDA in form reasonably acceptable to Tenant from the holder of such Mortgagee or any transferee, Tenant will attorn to and recognize such transferee or successor as Landlord under this Lease. Tenant waives the protection of any statute or rule of law that gives or purports to give Tenant any right to terminate this Lease or surrender possession of the Premises upon the transfer of Landlord’s interest.
15.3    Mortgagee Protection Clause. At the same time Tenant notifies Landlord, Tenant will give the holder of any Mortgage, by registered mail, a copy of any notice of default Tenant serves on Landlord, provided that Landlord has previously notified Tenant in writing pursuant to this Lease of the name and address of such holder. If Landlord, Tenant, and the holder of any Mortgage enter into any separate agreement regarding the matters addressed in Sections 15.1, 15.2 and 15.3 of this Lease, then to the extent of any conflict between the provisions of such separate agreement and the provisions of Sections 15.1,15.2 or 15.3 of this Lease, the provisions of such separate agreement shall control.
15.4    Estoppel Certificates.
15.4.1    Contents. Upon either party’s (the “Requesting Party’s”) written request, the other party (the “Non-Requesting Party”) will execute, acknowledge and deliver to the Requesting Party a written statement in form satisfactory to the Requesting Party certifying: (a) that this Lease (and all guaranties, if any) is unmodified and in full force and effect (or, if there have been any modifications, that this Lease is in full force and effect, as modified, and stating the modifications); (b) that this Lease has not been canceled or terminated; (c) the last date of payment of Rent and the time period covered by such payment; (d) whether there are then existing any breaches or defaults by the Requesting Party under this Lease known to the Non-Requesting Party, and, if so, specifying the same; (e) specifying any existing claims or defenses in favor of the Non-Requesting Party against the enforcement of this Lease (or of any guaranties); and (f) such other factual statements as the Requesting Party, any lender, prospective lender, investor or purchaser may request. The Non-Requesting Party will deliver the statement to the Requesting Party within 10 Business Days after the Requesting Party’s request. The Requesting Party may give any such statement by the Non-Requesting Party to any lender, prospective lender, investor or purchaser of all or any part of the Premises and any such party may conclusively rely upon such statement as true and correct.
15.4.2    Failure to Deliver. If the Non-Requesting Party does not timely deliver to the Requesting Party the statement referenced in Section 15.4.1, the Requesting Party and any lender, prospective lender, investor or purchaser may conclusively presume and rely that, except as otherwise represented by the Requesting Party, (a) the terms and provisions of this Lease have not been changed; (b) this Lease has not been canceled or terminated; (c) not more than one month’s Rent has been paid in advance; and (d) the Requesting Party is not in default in the performance of any of its obligations under this Lease. In such event, the Non-Requesting Party is estopped from later contesting any inaccuracy in such presumptions.
ARTICLE 16
SURRENDER; HOLDING OVER
16.1    Surrender of Premises. Tenant will surrender the Premises to Landlord at the expiration or earlier termination of this Lease in good order, condition and repair, reasonable wear and tear, Casualty and Taking and Landlord’s repair and maintenance and other obligations hereunder excepted, and will surrender all keys to the Premises to Property Manager or to Landlord at the place then fixed for Tenant’s 
31

payment of Basic Rent or as Landlord or Property Manager otherwise directs. Tenant will at such time remove all of Tenant’s Personal Property from the Premises and, provided that Landlord notified Tenant in writing at the time of Landlord’s consent to a Major Alterations, as provided pursuant to Section 8.1 above, that removal of such portions of the Major Alterations was required, all such specified Alterations Tenant placed on the Premises. Tenant will promptly repair any damage to the Premises caused by such removal. Tenant will also inform Landlord of all combinations on locks, safes and vaults, if any, that Tenant is allowed to leave at the Premises. To the fullest extent allowable under the Laws, Tenant will indemnify, protect, defend (with counsel reasonably acceptable to Landlord) and hold harmless the Landlord Parties from and against any Claims resulting from Tenant’s failure or delay in surrendering the Premises in accordance with this Section. Following the expiration or earlier termination of the Term of this Lease, subject to applicable Laws, all property of Tenant not removed on or before the last day of the Term is deemed abandoned. Landlord may remove all such abandoned property from the Premises and cause its transportation and storage in a public warehouse or elsewhere at the cost and for the account of Tenant, and if Tenant fails to pay the storage charges therefor Landlord may, subject to applicable Laws, cause such property to be sold or otherwise disposed of without further obligation or any accounting to Tenant. Except to the extent arising from landlord’s negligence or willful misconduct. Landlord will not be liable for damage, theft, misappropriation or loss of any such property or in any other manner in respect thereto.
16.2    Holding Over. If Tenant remains In possession of the Premises after the Term expires or is otherwise terminated without executing a new lease and without Landlord’s prior written consent, then Tenant is deemed to be occupying the Premises without claim of right (but subject to all provisions, conditions and obligations of this Lease) and, in addition to Tenant’s liability for failing to surrender possession of the Premises as provided in Section 16.1 and all other rights and remedies of Landlord related to such holding over, Tenant will pay Landlord a charge for each day of occupancy after the Term in an amount equal to 150% of the Basic Rent payable by Tenant in the last year of the Term (on a daily basis), plus Excess Insurance Expenses and all other Additional Rent applicable to such holdover period as described in this Lease.
ARTICLE 17
INITIAL IMPROVEMENTS
The Initial Improvements will be installed by Tenant (or on Tenant’s behalf), at Tenant’s sole cost and expense, In accordance with the Work Letter. Upon completion of the Initial Improvements, the Initial Improvements (to the extent permanently attached to the Premises) shall become part of the realty of which the Premises is a part and be deemed to be owned by Landlord, and Tenant shall not have any obligation to remove such Initial Improvements (or any replacements thereof) at the expiration or earlier termination of the Lease. Landlord shall have no obligation to pay for any of the Initial Improvements or be required to install any of the Initial Improvements. Within sixty (60) days after completion of the Initial Improvements, Tenant shall provide written notice to Landlord of the total cost of the Initial Improvements incurred by Tenant, together with reasonable backup documentation supporting the cost of the Initial Improvements incurred by Tenant.
ARTICLE 18
ADDITIONAL PROVISIONS
18.1    Security Deposit. [***]
32

18.2    Signage. Tenant may install and utilize throughout the Term, at Tenant’s sole cost and expense, all signage permitted upon the interior and exterior of the Premises by applicable Laws; provided, however, all signs proposed by Tenant for the exterior of the Building shall be subject to Landlord’s prior written approval, which approval will not be unreasonably withheld, conditioned or delayed. Tenant may not install signage on the exterior of the Building for the primary purpose of advertising for third parties who are not subleasing or occupying space in the Building (including, but not limited to, billboards). Any and all signs placed on the Premises by Tenant shall be maintained in compliance with rules and regulations governing such signs and all Laws, and Tenant shall be responsible to repair any damage caused by installation, use or maintenance of said signs. Tenant, upon the expiration or earlier termination of this Lease, shall remove such signs and repair all damage incident to such removal.
18.3    [Intentionally Deleted.]
18.4    [***]
18.5    No Access Rights at Rear of Premises. Tenant acknowledges and agrees that (a) there are no current access rights or easement rights that provide Landlord or any tenants of the Premises the right to access Stanford Street through the rear of the Premises and (b) Tenant shall (and shall use commercially reasonable efforts to not permit any of the Tenant Parties) to access Sanford Street across the properties locate to the Northeast of the Premises (other than the public sidewalk).
18.6    Increase In Rentable Square Feet. If the rentable square feet of the Premises increases for purposes of the Permitted Use, from the rentable square feet of the Premises as of the Effective Date, as a result of the Initial Improvements or Alterations made by Tenant or on Tenant’s behalf which increase the physical size of the Building (e.g. the construction by Tenant of a new floor or floor(s) to the Building), effective on the date of completion of such improvements, monthly Basic Rent shall be increased an amount equal to
18.7    Letter of Credit. [***]
ARTICLE 19
MISCELLANEOUS PROVISIONS
19.1    Notices. All Notices must be in writing and must be sent by personal delivery, by United States registered or certified mail (postage prepaid), or by an independent overnight courier service, addressed to the addresses specified in the Basic Terms or at such other place as either party may designate to the other party by written notice given in accordance with this Section. Notices given by mail are deemed delivered within four Business Days after the party sending the Notice deposits the Notice with the United States Post Office. Notices delivered by courier are deemed delivered on the next Business Day after the day the party delivering the Notice timely deposits the Notice with the courier for overnight (next day) delivery.
19.2    Transfer of Landlord’s Interest. If Landlord Transfers (other than for collateral security purposes) its ownership interest in the Premises, the transferor is automatically relieved and released of all obligations on the part of Landlord arising and accruing under this Lease from and after the date of the  Transfer, but only to the extent that (a) the transferee agrees in writing to assume such obligations, and (b) the transferor delivers or credits to the transferee any funds the transferor holds in which Tenant has an interest (such as a security deposit or letter of credit). Landlord’s covenants and obligations in this Lease bind each successive Landlord only during and with respect to matters arising and accruing during each 
33

successive landlord’s respective period of ownership. However, notwithstanding any such Transfer, each transferor and its respective “Landlord Parties” remain entitled to the benefits of Tenant’s releases and indemnity and insurance obligations (and similar obligations) under this Lease with respect to matters arising and accruing during such transferor’s period of ownership.
19.3    Successors. Subject to the express provisions of this Lease, the covenants and agreements contained in this Lease (a) bind Landlord and its successors and assigns, and inure to the benefit of Landlord, its successors and assigns; and (b) bind Tenant and its successors and assigns and inure to the benefit of Tenant and its permitted successors and assigns.
19.4    Captions and Interpretation. The captions of the articles and sections of this Lease are to assist the parties in reading this Lease and are not a part of the terms or provisions of this Lease. Whenever required by the context of this Lease, the singular includes the plural and the plural includes the singular.
19.5    Relationship of Parties. This Lease does not create, between the parties to this Lease, the relationship of principal and agent, or of partnership or joint venture, or any other association or relationship, other than that of landlord and tenant.
19.6    Entire Agreement; Amendment. The Basic Terms and all exhibits, addenda and schedules attached to this Lease are incorporated into and made a part of this Lease as though fully set forth in this Lease and together with this Lease contain the entire agreement between the parties with respect to the improvement and leasing of the Premises. All prior and contemporaneous negotiations, including, without limitation, any letters of intent or other proposals and any drafts and related correspondence, are merged into and superseded by this Lease. No subsequent alteration, amendment, change or addition to this Lease is binding on Landlord or Tenant unless it is in writing and signed by Landlord and Tenant.
19.7    Severability. If any covenant, condition, provision, term or agreement of this Lease is, to any extent, held invalid or unenforceable, the remaining portion thereof and all other covenants, conditions, provisions, terms and agreements of this Lease will not be affected by such holding, and will remain valid and in force to the fullest extent permitted by law.
19.8    Landlord’s Limited Liability. Tenant will look solely to Landlord’s interest in the Premises (and any rent income and proceeds arising therefrom) for recovering any judgment or collecting any obligation from Landlord or any other Landlord Party. Tenant agrees that no individual officer or employee of Landlord or any other individual officer or employee of any Landlord Party will be personally liable hereunder for any judgment or deficiency decree. In no event shall either party be liable to the other for consequential, indirect, special or punitive damages.
19.9    Survival. All of a party’s obligations under this Lease accruing prior to expiration or other termination of this Lease, or which this Lease expressly states are to survive termination, will survive the expiration or other termination of this Lease until fully paid and/or performed by such party. Interest on surviving payment obligations will continue to accrue at the rates stated in this Lease until fully paid. Further, all releases and indemnification, defense and hold harmless obligations under this Lease survive the expiration or other termination of this Lease until any possible Claims to which the same might apply have been absolutely barred by all applicable statutes of limitation.
19.10    Attorneys’ Fees. If either Landlord or Tenant commences any litigation or judicial action to determine or enforce any of the provisions of this Lease, the prevailing party in any such litigation or 
34

judicial action is entitled to recover all of its costs and expenses (including, but not limited to, reasonable attorneys’ fees, costs and expenditures) from the non-prevailing party.
19.11    Brokers. Landlord and Tenant each represents and warrants to the other that it has not had any dealings with any realtors, brokers, finders or agents in connection with this Lease (except for the Brokers) and each releases and agrees to indemnify the other from and against any Claims based on the indemnifying party’s breach of the foregoing representation and warranty. Landlord will pay the Brokers named in the Basic Terms in accordance with the applicable listing agreement executed by Landlord for the Premises and shall indemnify and hold Tenant harmless from any and all Claims for a commission, fee or other compensation made by such Brokers.
19.12    Chance Events. To the fullest extent allowable under the Laws, but subject to the last sentence of this Section 19.12 and as otherwise provided in this Lease, Tenant agrees that the Landlord Parties are not liable to Tenant for, and Tenant releases the Landlord Parties from and waives, any and all Claims resulting or arising, directly or indirectly, from (a) any breakage, defect, insufficiency, inadequacy, malfunction, interruption, failure, breakdown or similar problem in the Premises; or (b) any occurrence, event, situation, activity, injury, emergency, condition or happening whatsoever at the Premises, regardless of the cause (including, without limitation, any (i) act, omission, negligence, fault or misconduct of other tenants or occupants of, or visitors to, the Premises; or (ii) Force Majeure. Nothing in this Section, however, relieves Landlord from any liability td Tenant (and the foregoing release and waivers of Claims shall not apply to) (A) Claims resulting or arising, directly or indirectly from the breach of any obligation of Landlord which is expressly set forth in this Lease; (B) with respect to any remedy of Tenant which is expressly set forth in this Lease; (C) any and all Claims resulting or arising, directly or indirectly, from Landlord’s negligence or willful misconduct; or (D) Landlord’s obligations pursuant to any provision of this Lease, including, without limitation, Section 7.1 and Articles 10, 11 and 12 of this Lease.
19.13    Governing Law. This Lease is governed by, and must be interpreted under, the internal laws of the state in which the Premises is located. Any suit against Landlord or Tenant relating to this Lease must be brought in the county in which the Premises is located or, if the suit is brought in federal court, in any federal court appropriate for suits arising in such county; Landlord and Tenant waive the right to bring suit against each other elsewhere.
19.14    Time is of the Essence. Time is of the essence with respect to the performance of every provision of this Lease in which time of performance is a factor.
19.15    Joint and Several Liability. If more than one party is signing this Lease on behalf of a party, all of such parties are jointly and severally liable for performing all of such party’s obligations under this Lease.
19.16    Independent Obligations. Except for any right of offset or abatement which may be expressly and specifically set forth in this Lease, Tenant’s covenants and obligations to pay Rent are independent from any of Landlord’s covenants, obligations, warranties or representations in this Lease.
19.17    Authority. Each party signing this Lease separately represents and warrants that such party and the individuals executing this Lease on behalf of such party are duly authorized to sign on behalf of and to bind such party and that this Lease is a duly authorized, binding and enforceable obligation of such party.
35

19.18    Force Majeure. Except as otherwise expressly provided herein, if either party is delayed in or prevented from performing any obligation under this Lease (excluding, however, the payment of money) by reason of Force Majeure, such party’s performance of such obligation will be excused for a period equal to the period of delay actually caused by the Force Majeure event. Except as otherwise expressly provided herein, in no event will the occurrence of any event of Force Majeure excuse or suspend any of Tenant’s obligations to pay Rent under this Lease after the Commencement Date has occurred.
19.19    Management. Property Manager is authorized to manage the Premises. Landlord appointed Property Manager to act as Landlord’s agent for managing and operating the Premises. The Property Manager then serving is authorized to take actions and give notices and demands under this Lease on Landlord’s behalf.
19.20    Financial Statements. In the event of (i) an Event of Default, or (ii) a proposed financing or sale of the Building, or (iii) a proposed Transfer by Tenant of Tenant’s entire interest in the Premises or this Lease, then within fifteen (15) days after Landlord’s written request from time to time (but no more often than twice per calendar year with respect to each of a proposed financing or sale of the Premises) Tenant shall furnish Landlord with true and complete copies of its most recent annual and quarterly financial statements prepared by Tenant or Tenant’s accountants and any other financial information or summaries that Tenant typically provides to its lenders or shareholders in the ordinary course of business. Landlord shall keep such financial information confidential and shall only disclose such information to Landlord’s lenders, consultants, purchasers or investors, or other agents (who shall be subject to the same confidentiality obligations) on a need to know basis in connection with the administration of this Lease.
19.21    No Recording. Tenant will not record this Lease or any memorandum of this Lease.
19.22    CASP Disclosure. California Civil Code Section 1938 requires Landlord to notify Tenant whether the Premises has undergone inspection by a Certified Access Specialist (“CASp”), as defined in California Civil Code Section 55.52. Landlord hereby states to Tenant that, as of the date this Lease is executed, the Premises has not undergone such inspection.
19.23    Nondisclosure of Lease Terms. The terms and conditions of this Lease constitute proprietary information that Tenant and Landlord will keep confidential. Disclosure of the terms and conditions of this Lease could adversely affect the other party’s ability to negotiate other leases and, with respect to Tenant, impair Tenant’s relationship with its subtenants. Accordingly, Landlord and Tenant will not, directly or indirectly, disclose the terms and conditions of this Lease to any other tenant or prospective tenant of the Premises or to any other person or entity other than their respective employees, attorneys, prospective buyers of the Premises, financial advisors, lenders and agents (and in the case of Tenant, Tenant’s subtenants or prospective subtenants) who have a legitimate need to know such information (and who will also keep the same in confidence) unless, and only to the extent, any such disclosure is required by law or appropriate judicial order
19.24    Construction of Lease and Terms. The terms and provisions of this Lease are the result of negotiations between Landlord and Tenant, each of which are sophisticated parties and each of which has been represented or been given the opportunity to be represented by legal counsel and/or other advisors of its own choosing, and neither of which has acted under any duress or compulsion, whether legal, economic or otherwise. Consequently, the terms and provisions of this Lease are to be interpreted and construed in accordance with their usual and customary meanings, and Landlord and Tenant each waive the application of any rule of law that ambiguous or conflicting terms or provisions are to be 
36

interpreted or construed against the party who drafted the same. Landlord’s submission of this instrument to Tenant in draft or final form for examination or signature does not constitute any reservation of, or agreement or option to lease, the Premises. When executed by Tenant and delivered to Landlord, this Lease will be construed as an offer from Tenant to lease the Premises on the terms set forth in this Lease. Tenant’s offer to lease may be accepted, and a binding agreement between Tenant and Landlord created, only by Landlord’s execution of this Lease and delivery of the fully-executed Lease to Tenant. Once so delivered by Landlord, this Lease shall be deemed effective as of the Effective Date.
19.25    Rooftop Rights. Subject to applicable Laws and Landlord’s approval, which shall not be unreasonably withheld, delayed or conditioned, Tenant shall have the right to install and maintain telecommunications and other equipment on the roof of the Building (“Telecommunications Equipment”) throughout the Term provided such Telecommunications Equipment (a) directly serves Tenant and/or other occupants of the Building, (b) do not void any roof warranties, and (c) comply with Article 8 governing Alterations. Tenant’s installation, operation and maintenance of the Telecommunications Equipment is subject to Tenant receiving and maintaining all governmental approvals required for the Telecommunications Equipment. All Telecommunications Equipment will remain the personal property of Tenant (or any subtenant or assignee of Tenant, as applicable), will be located and maintained at Tenant’s sole cost and risk, and must be properly removed by Tenant at the end of the Term pursuant to the provisions of Article 16.
37

Landlord and Tenant have each caused this Lease to be executed and delivered as of the Effective Date by their duly authorized representatives.
						
	LANDLORD:
	
	NORTHSHORE RESOURCES V LP,
	[***]
		
	By:	Northshore Resources, Inc.,
	[***]
		
	By:	/s/ John V. Fox, President
		
	By:	/s/ Jeffery Fox, CFO/Secretary
		
	Dated:	January 30, 2015
		
	TENANT:
		
	SOMA HUB LLC,
	[***]
		
	By:	/s/ Allan Young
		
	Name: 	Allan Young
		
	Title:	Managing Member
		
	Dated: 	January 30, 2015

38

EXHIBIT “A”
DEFINITIONS
“Additional Rent” means any charge, fee or expense (other than Basic Rent) payable by Tenant under this Lease, however denoted.
“Affiliate” means, with respect to any person or entity, any other person or entity that, directly or indirectly, controls, is controlled by or is under common control with such person or entity. For purposes of this definition, “control” means possessing the power to direct or cause the direction of the management and policies of the entity by the ownership of a majority of the voting securities of the entity.
“Alteration” means any change, alteration, addition or improvement to the Premises made by Tenant.
“Bankruptcy Code” means the United States Bankruptcy Code as the same now exists and as the same may be amended, including any and all rules and regulations issued pursuant to or in connection with the United States Bankruptcy Code now in force or in effect after the Effective Date.
“Base Year” means the one-year period commencing [***] and ending [***].
“Base Year Insurance Expenses” means the actual amount of Insurance Expenses paid by Landlord for the Base Year (which amount shall be subject to adjustment as provided in Section 3.2 of this Lease).
“Basic Rent” means the basic rent payable by Tenant under this Lease, initially in the amounts specified in the Basic Terms.
“Basic Terms” means the terms of this Lease identified as the “Basic Terms” located before Article 1 of this Lease.
“Brokers” shall mean the brokers specified in Paragraph 9 of the Basic Terms.
“Building” means that certain building containing approximately 45,000 rentable square feet as of the Effective Date, and all additions and Alterations thereto, existing on the Land, commonly known as 144 Townsend, San Francisco, California.
“Business Days” means any day other than Saturday, Sunday or a legal holiday in California.
“Casualty” means any physical loss, destruction or damage to property which is caused by fire, windstorm, hail, lightning, vandalism, theft, explosion, collision, accident, flood, earthquake, collapse, or any other peril or similar event (including, without limitation, malfunctions or failures of equipment, machinery, sprinkling devices, or air conditioning, heating or ventilation apparatus; occurrences or presence of water, snow, frost, steam, gas, sewage, sewer backup, odors, noise, hail or excessive heat or cold; broken or falling plaster, ceiling tiles, fixtures or signs; broken glass; or the bursting or leaking of pipes or plumbing fixtures).
“Claims” means ail claims, actions, demands, liabilities, damages, costs, penalties, forfeitures, losses or expenses including, without limitation, reasonable attorneys’ fees and the costs and expenses of enforcing any obligation under this Lease.
1

“Commencement Date” means the date a fully executed original or copy of this Lease and exclusive possession of the Premises, vacant and unoccupied, is delivered to Tenant.
“Condemning Authority” means any person or entity with a statutory or other power of eminent domain.
“Effective Date” means the date set forth in the first paragraph of this Lease.
“Estimated Insurance Expenses” means Landlord’s commercially reasonable, good faith estimate of the amount of Excess Insurance Expenses for the Expense Year at issue.
“Excess Insurance Expenses” means the total amount of actual Insurance Expenses for any Expense Year of the Term minus the total amount of Base Year Insurance Expenses, all as determined pursuant to Article 3.
“Expense Year” means each twelve (12) month period ([***] through [***]) of the Term following the expiration of the Base Year and such shorter period, if any, between the termination of the last full twelve (12) month Expense Year and the last day of the Term.
“Event of Default” means the occurrence of any of the events specified in Section 14.1 of this Lease or the occurrence of an event that this Lease expressly labels as an “Event of Default” in Section 13.1 of the Lease and in Section 1 of Exhibit “F” of this Lease.
“Fair Market Basic Rent” means the fair market base rental rate for the Premises for the Extension in relation to comparable (in quality, location and size) buildings and premises in the South of Market area of San Francisco, California, with due consideration given to the following factors regarding the Premises and Tenant, on the one hand, and the comparable buildings and tenants), on the other hand: (a) the financial condition of the tenant; (b) the location, quality and age of the building(s); (c) the extent and quality of leasehold improvements (existing or to be provided by the landlord) in the premises; (d) rent abatements, if any; (e) the location of the premises and proximity to public transportation; (f) the length of the term; (g) the nature and extent of services provided by the landlord; (h) expenses paid by tenants, if any; (i) any other concessions given; and (j) other pertinent factors. The Fair Market Basic Rent may include annual escalations.
“Force Majeure” means acts of God; strikes; lockouts; labor troubles; inability to procure materials; acts of war; terrorist actions; inclement weather; governmental laws or regulations; Casualty; orders or directives of any legislative, administrative, or judicial body or any governmental department; inability to obtain any licenses, permissions or authorities (despite commercially reasonable pursuit of such licenses, permissions or authorities); and other similar or dissimilar causes beyond either party’s reasonable control.
“Hazardous Materials” means any of the following, in any amount in excess of ordinary quantities typically used for office or retail use in compliance with applicable Hazardous Materials Laws: (a) any petroleum or petroleum product, asbestos in any form, urea formaldehyde and polychlorinated biphenyls; (b) any radioactive substance; (c) any toxic, infectious, reactive, corrosive, ignitable or flammable chemical or chemical compound; and (d) any chemicals, materials or substances, whether solid, liquid or gas, defined as or included in the definitions of “hazardous substances,” “hazardous wastes,” “Hazardous materials,” “extremely hazardous wastes,” “ restricted hazardous wastes,” “toxic substances,” “toxic pollutants,” “solid waste,” or words of similar import in any federal, state or local statute, law, ordinance or regulation now existing or existing on or after the Effective Date as the same 
2

may be interpreted by government offices and agencies, including, without limitation, (i) trichloroethylene, tetrachloroethylene, perchloroethylene and other chlorinated solvents, (ii) oil or any petroleum products or fractions thereof, (iii) asbestos, (iv) polychlorinated biphenyls, (v) flammable explosives, (vi) urea formaldehyde, (vii) radioactive materials and waste, and (viii) infectious waste; provided, however, that notwithstanding all of the foregoing, for all purposes of this Lease the term “Hazardous Materials” does not and is not intended to include fungus, mold or mildew of any type or kind, or any spores, secretions, or other substances or odors emanating from or relating to any fungus, mold or mildew of any type or kind.
“Hazardous Materials Laws” means any federal, state or local laws, ordinances, codes, statutes, regulations, administrative rules, policies and orders, and other authority, existing now or in the future, which classify, regulate, list or define Hazardous Materials,
“Initial Improvements” means the construction of the initial improvements to the Premises by Tenant (at Tenant’s sole cost and expense) as provided in the Work Letter. The Initial Improvements include all improvements to the Premises (including, without limitation, to the Building) made by Tenant (or on Tenant’s behalf by Tenant’s contractor or agent) for Tenant’s proposed use of the Building, including a new roof to the Building and other improvements as may be elected in Tenant’s sole discretion, which may include, without limitation, the following: mechanical, plumbing, electrical, fire/life safety improvements, ADA compliance, an additional elevator, triple pane windows, flooring, walls, lighting and skylights, widening the staircases per building code, interior finishing, seismic and ADA upgrades (as may be required by applicable governmental agencies) and exterior improvements, including, without limitation, lighting, signage and replacing the roof of the Building, as set forth more particularly in Exhibit C.
“Insurance Expenses” means the actual premiums paid by Landlord for the insurance policies required to be maintained by Landlord pursuant to this Lease with respect to the Premises pursuant to Section 10.2.1 of this Lease for a particular Expense Year during the Term. Landlord shall use commercially reasonable efforts to minimize Insurance Expenses in a manner consistent with prudent property management practices.
“Land” means that certain real property legally described on the attached EXHIBIT “B.”
“Landlord” means the landlord identified in this Lease (or any such successor-in-interest to Landlord’s interest or this Lease and the Premises).
“Laws” means any law, regulation, rule, order, statute or ordinance of any governmental entity in effect on or after the Effective Date and applicable to the Premises or the use or occupancy of the Premises, including, without limitation, Hazardous Materials Laws.
“Lease” means this Lease Agreement, as the same may be amended or modified after the Effective Date.
“Major Alterations” means Alterations involving (a) any modifications to the structural portions of the Building, (b) material modifications to the mechanical, electrical, fire/life safety or heating, ventilating and air conditioning systems of the Building or (c) any modifications to any portion of the exterior of the Building.
“Maximum Rate” means interest at a rate equal to the lesser of (a) Prime plus 5% per annum, or (b) the maximum interest rate permitted by law.
3

“Mortgage” means any mortgage, deed of trust, security interest or other security document of like nature that at any time may encumber all or any part of the Premises and any replacements, renewals, amendments, modifications, extensions or refinancing thereof, and each advance (including future advances) made under any such instrument.
“Notices” means all notices, deliveries, demands or requests that may be or are required to be given, provided, demanded or requested by either party to the other as provided in this Lease.
“Permitted Encumbrances” means all easements, declarations, encumbrances, covenants, conditions, reservations, restrictions and other matters of record as of the Effective Date with respect to the Premises and the Land, as shown on the attached “Exhibit G” and any other matters of record (a) approved by Tenant or (b) recorded at the request or direction of Tenant following the Effective Date.
“Premises” means the Land and the Building and all improvements located thereon.
“Prime” means the rate announced from time to time by Bank of America, N.A., as its prime or reference rate. If Bank of America shall cease to announce its prime or reference rate, then Landlord shall select the rate of another national financial institution to be substituted therefor.
“Property Manager” means any property manager Landlord may appoint from time to time to manage the Premises. Landlord shall give Tenant written notice of the name and contact information for all Property Managers appointed by Landlord hereunder.
“Property Taxes” means any general real property tax, improvement tax, assessment, special tax, special assessment, reassessment, commercial rental tax, in lieu tax, levy, charge, penalty or similar imposition imposed by any authority having the direct or indirect power to tax, including, but not limited to, (a) any city, county, state or federal entity, (b)any school, agricultural, lighting, drainage or other improvement or special assessment district, (c) any governmental agency, (d) any community facility district or (e) any private entity having the authority to assess the Premises under any of the Permitted Encumbrances. The term “Property Taxes” includes all charges or burdens of every kind and nature Landlord incurs in connection with using, occupying, owning, operating, leasing or possessing the Premises, without particularizing by any known name and whether any of the foregoing are general, special, ordinary, extraordinary, foreseen or unforeseen; any tax or charge for fire protection, street lighting, streets, sidewalks, road maintenance, refuse, sewer, water or other services provided to the Premises. Tenant and Landlord intend that all new and increased assessments, taxes, fees, levies, and charges and all similar assessments, taxes, fees, levies, and charges be included within the definition of “Property Taxes” for purposes of this Lease and shall be payable by Landlord.
“Rent” means, collectively, Basic Rent and Additional Rent.
“Security Deposit” means the security deposit to be provided to Landlord in the initial amount set forth in the Basic Terms, as such amount may be reduced pursuant to Section 18.1.2.
“Taking” means the exercise by a Condemning Authority of its power of eminent domain on all or any part of the Premises, either by accepting a deed in lieu of condemnation or by any other manner.
“Tenant” means the tenant identified in this Lease and such tenant’s permitted successors and assigns.
4

“Tenant Parties” means the tenant identified in this Lease, its Affiliates, and their respective officers, directors, partners, shareholders, members and employees.
“Tenant’s Personal Property” means any trade fixtures, inventory, equipment, vehicles, or other personal property of any type or kind located at or about the Premises which is owned or leased by, or is otherwise under the care, custody or control of, Tenant.
“Term” means the initial term of this Lease specified in the Basic Terms and, if applicable, the Extension.
“Transfer” means an assignment, mortgage, pledge, transfer, sublease, license or other encumbrance or conveyance (voluntarily, by operation of law or otherwise) of this Lease or the Premises or any right, title or interest in or created by this Lease or the Premises. The term “Transfer” also includes any assignment, mortgage, pledge, transfer or other encumbering or disposal (voluntarily, by operation of law or otherwise) of any ownership interest in Tenant that results in a change of control of Tenant.
“Work Letter” means the work letter attached as EXHIBIT “C.”
5

EXHIBIT “B”
LEGAL DESCRIPTION OF THE LAND
Real property In the City of San Francisco, County of San Francisco, State of California, described as follows:
PARCEL I:
BEGINNING AT A POINT ON THE NORTHWESTERLY LINE OF TOWNSEND STREET, DISTANT THEREON 344 FEET AND 3 7/8 INCHES SOUTHWESTERLY FROM THE SOUTHWESTERLY LINE OF SECOND STREET; RUNNING THENCE SOUTHWESTERLY ALONG SAID NORTHWESTERLY LINE OF TOWNSEND STREET, 60 FEET TO A POINT DISTANT THEREON, 226 FEET AND 7 1/8 INCHES NORTHEASTERLY FROM THE NORTHEASTERLY LINE OF CLARENCE STREET; THENCE AT A RIGHT ANGLE TO SAID LINE OF TOWNSEND STREET NORTHWESTERLY, 275 FEET; THENCE AT A RIGHT ANGLE NORTHEASTERLY, 60 FEET TO A LINE DRAWN FROM THE POINT OF BEGINNING AT A RIGHT ANGLE TO SAID NORTHWESTERLY LINE OF TOWNSEND STREET; THENCE AT A RIGHT ANGLE SOUTHEASTERLY ALONG SAID LAST MENTIONED UNE SO DRAWN AT A DISTANCE OF 275 FEET TO THE POINT OF BEGINNING.
BEING A PART OF 100 VARA BLOCK NO. 360.
PARCEL II:
TOGETHER WITH AN EASEMENT FOR THE PURPOSE AND SUBJECT TO THE CONDITIONS SET FORTH IN THAT CERTAIN DEED FROM [***], TO [***].
OVER AND UPON THE PROPERTY DESCRIBED AS FOLLOWS:
BEGINNING AT A POINT 275 FEET NORTHEASTERLY FROM THE NORTHEASTERLY LINE OF THIRD STREET, MEASURED ALONG A LINE DRAWN AT RIGHT ANGLES THERETO, WHICH POINT IS ALSO DISTANT 275 FEET NORTHWESTERLY FROM THE NORTHWESTERLY LINE OF TOWNSEND STREET, MEASURED ALONG A LINE DRAWN AT RIGHT ANGLES THERETO; THENCE NORTHWESTERLY AND PARALLEL WITH THE NORTHEASTERLY UNE OF THIRD STREET, 17 FEET; THENCE AT A RIGHT ANGLE NORTHEASTERLY AND PARALLEL WITH THE SAID UNE OF TOWNSEND STREET, 137 FEET AND 6 INCHES; THENCE AT A RIGHT ANGLE SOUTHEASTERLY AND PARALLEL WITH THE SAID UNE OF THIRD STREET, 17 FEET; THENCE AT A RIGHT ANGLE SOUTHWESTERLY AND PARALLEL WITH THE SAID UNE OF TOWNSEND STREET, 137 FEET AND 6 INCHES, TO THE POINT OF BEGINNING.
BEING A PORTION OF 100 VARA BLOCK NO. 360.
PARCEL III:
TOGETHER WITH AN EASEMENT FOR THE PURPOSE AND SUBJECT TO THE CONDITIONS SET FORTH IN THE CERTAIN DEED FROM [***], TO [***].
OVER AND UPON THE PROPERTY DESCRIBED AS FOLLOWS:
1

BEGINNING AT A POINT 217 FEET AND 6 INCHES SOUTHWESTERLY FROM THE SOUTHWESTERLY LINE OF STANFORD STREET, AND 275 FEET SOUTHEASTERLY FROM THE SOUTHEASTERLY LINE OF BRANNAN STREET; THENCE NORTHWESTERLY 17 FEET; THENCE AT A RIGHT ANGLE NORTHEASTERLY 8 FEET AND 7 1/8 INCHES; THENCE EASTERLY ABOUT 90 AND 15/100 FEET ALONG THE LINE OF A CURVE HAVING A RADIUS OF ABOUT 238 AND 7/10 FEET TO A POINT 88 AND 31/100 FEET NORTHEASTERLY FROM THE POINT OF BEGINNING; THENCE 88 AND 31/100 FEET SOUTHWESTERLY TO THE POINT OF BEGINNING.
PARCEL IV:
A NON-EXCLUSIVE EASEMENT FOR EMERGENCY EGRESS AS PROVIDED IN AGREEMENT RECORDED OCTOBER 28, 1993, IN BOOK F994 OF FOR, PAGE 504, RECORDER’S SERIAL NO. F475202, OVER THE NORTHWESTERLY 6 FEET AND THE NORTHEASTERLY 6 FEET OF THE NORTHWESTERLY 45 FEET OF THE FOLLOWING DESCRIBED PROPERTY:
BEGINNING A POINT ON THE NORTHWESTERLY LINE OF TOWNSEND STREET, DISTANT THEREON 80 FEET SOUTHWESTERLY FROM THE SOUTHWESTERLY LINE OF STANFORD STREET; RUNNING THENCE SOUTHWESTERLY ALONG SAID LINE OF TOWNSEND STREET, 68 FEET, 10 7/8 INCHES; THENCE AT A RIGHT ANGLE NORTHWESTERLY 275 FEET; THENCE AT A RIGHT ANGLE NORTHEASTERLY 68 FEET 10 7/8 INCHES; THENCE AT A RIGHT ANGLE SOUTHEASTERLY 275 FEET TO THE POINT OF BEGINNING.
APN: LOT: 009A, BLOCK: 3788
2

EXHIBIT “C”
WORK LETTER
This Work Letter defines the scope of the Initial Improvements which Tenant shall be obligated to construct or install in the Premises. This Work Letter is incorporated by reference into the Lease. Capitalized terms which are not otherwise defined in this Work Letter shall have the meanings set forth in the Lease. Any breach or default by Tenant beyond the expiration of any applicable notice and cure period hereunder also shall constitute a default under the Lease (subject to applicable notice and cure periods pursuant to Section 14.1 of the Lease).
ARTICLE 1
PLANNING AND CONSTRUCTION DRAWINGS AND SPECIFICATIONS
1.1    Space Plan. Tenant will engage a licensed architect reasonably acceptable to Landlord (“Architect”) to develop and design a space plan (“Space Plan”) for the Initial Improvements. Tenant will provide Landlord with the Space Plan for Landlord’s reasonable approval. The Space Plan shall include a layout and designation of all offices, rooms and other partitioning and shall be in sufficient detail to show locations, types and requirements for all floor loads, power and plumbing, HVAC, ADA requirements, telephone and communication equipment and electrical and lighting related power, and electrical and telephone switches. Landlord shall respond within ten (10) days following Tenant’s written request to Landlord for approval of the Space Plan and Landlord’s failure to respond within such time period shall be deemed Landlord’s approval of such request. In the event Landlord disapproves of any request for approval made by Tenant, Landlord shall provide detailed reasons therefor in writing. This process shall be repeated until Landlord approves of the Space Plan.
1.2    Construction Drawings and Specifications. After Landlord receives and approves Tenant’s Space Plan, Tenant shall cause the Architect to prepare construction drawings and specifications for the Initial Improvements (the “Construction Drawings and Specifications”). Tenant will provide Landlord with the Construction Drawings and Specifications for Landlord’s reasonable approval. If Landlord disapproves the Construction Drawings and Specifications, Tenant will provide appropriately revised Construction Drawings and Specifications to Landlord for Landlord’s reasonable and prompt approval (or disapproval) until Landlord has approved the Construction Drawings and Specifications. The Construction Drawings and Specifications will show the specifications for all of the Initial Improvements, including, without limitation the new roof for the Building. Landlord shall advise Tenant within ten (10) days after Landlord’s receipt of the Construction Drawings and Specifications if the same are unsatisfactory or incomplete in Landlord’s reasonable judgment and detail the specific reasons therefor. Landlord’s failure to so respond within such time period shall be deemed Landlord’s approval of such request. If Tenant is so advised, Tenant shall promptly (i) revise the Construction Drawings and Specifications in accordance with such review and any reasonable disapproval of Landlord in connection therewith, and (ii) deliver such revised Construction Drawings and Specifications to Landlord. Landlord shall then respond to Tenant again within ten (10) days and detail the specific reasons for any reasonable disapproval by Landlord. Landlord’s failure to so respond within such time period shall be deemed Landlord’s approval of such request. This process shall be repeated until Landlord approves of the Construction Drawings and Specifications.
1.3.    Changes to Construction Drawings and Specifications. After Landlord’s approval of the Construction Drawings and Specifications, no changes, modifications or alterations which would materially and adversely affect the Building or Building systems may be made to the Construction Drawings and Specifications without Landlord’s prior written consent, which consent shall not be 
1

unreasonably withheld, delayed or conditioned. Landlord’s failure to respond within ten (10) days following Landlord’s receipt of Tenant’s written request for Landlord’s approval shall be deemed Landlord’s approval of such request. Landlord shall specify in writing the reasons for any such reasonable disapproval and this process shall be repeated until Landlord approves of any such changes.
1.4.    Landlord’s Approval Rights. Landlord may withhold its approval of the Space Plan, Construction Drawings and Specifications or any changes to the Initial Improvements requested by Tenant if they require work which: (a) violates any agreement which affects the Building or binds Landlord as of the date of this Lease and of which Landlord has informed Tenant in writing prior to the date of this Lease; (b) Landlord reasonably believes will materially and adversely affect the market value of the Premises or Building; (c) does not conform to applicable building codes or is not approved by any governmental authority with jurisdiction over the Premises; or (d) materially and adversely affects the exterior appearance of the Building; provided, however, Landlord shall not withhold approval of any Space Plan Construction Drawings and Specifications or changes to the same, to the extent the aforementioned plans, drawings or specifications relate to interior generic office improvements. Landlord shall reasonably cooperate with Tenant (at no cost or expense to Landlord) in executing permit applications and performing other reasonable acts necessary to enable Tenant to obtain any permit or certificate of occupancy (at no cost or expense to Landlord).
ARTICLE 2
CONSTRUCTION OF INITIAL IMPROVEMENTS AND TENANT WORK
2.1    Construction of Initial Improvements. Tenant will cause a contractor approved by Landlord (which approval will not be unreasonably withheld, conditioned or delayed) (“Contractor”) to construct the Initial Improvements in accordance with the approved Construction Drawings and Specifications. All of the Initial Improvements and Tenant Work (defined below) must be undertaken and performed in accordance with the provisions of the Lease and this Work Letter. Prior to commencing the Initial Improvements, Tenant will obtain payment and performance bonds from Tenant’s general contractor, naming Landlord and Tenant as joint obligees, in an amount not less than the full cost of the Initial Improvements.
2.2    Tenant’s General Obligations. Tenant will, before commencing any construction or delivering (or accepting delivery of) any materials to be used in connection with Initial Improvements, deliver to Landlord copies of all contracts in excess of $50,000.00, copies of all contractor safety programs, copies of all necessary permits and licenses and such other information relating to the construction as Landlord reasonably requests. Tenant will also deliver to Landlord (a) reasonable evidence that Tenant or Contractor have in force builder’s “all risk” insurance in an amount at least equal to the estimated cost of the Initial Improvements naming Landlord as an additional insured; and (b) reasonable evidence that Tenant and each of Tenant’s contractors have in force liability insurance insuring against construction related risks in at least the form, amounts and coverages required of Tenant under Article 10 of the Lease and naming Landlord as an additional insured (specifically including coverage for completed operations). Tenant will not commence construction before Landlord has provided Landlord’s written approval of the foregoing deliveries, such approval not to be unreasonably withheld, conditioned or delayed. Landlord’s failure to respond within five (5) days following Landlord’s receipt of Tenant’s written request for Landlord’s approval shall be deemed Landlord’s approval of such request. Landlord shall specify in writing the reasons for such reasonable disapproval.
2.3    Liens and Claims. Tenant will keep the Premises free from any mechanics’, materialmens’, designers’ or other liens arising out of any work performed, materials furnished or 
2

obligations incurred by or for Tenant or any person or entity claiming by, through or under Tenant. Tenant will upon request record and post notices of non-responsibility or such similar protective notices as Landlord may reasonably request. If any such liens are filed and Tenant, within 30 days after such receipt of written notice of such filing, does not release the same of record or provide Landlord with a bond or other surety reasonably satisfactory to Landlord protecting Landlord and the Property against such liens, Landlord may, without waiving its rights and remedies based upon such breach by Tenant and without releasing Tenant from any obligation under the Lease, cause such liens to be released by any means Landlord deems proper, including, but not limited to, paying the claim giving rise to the lien or posting security to cause the discharge of the lien. In such event, Tenant will reimburse Landlord, as Additional Rent, for all amounts Landlord actually pays (including, without limitation, reasonable attorneys’ fees and costs) to release such liens. To the fullest extent allowable under the Laws, Tenant releases and will indemnify, protect, defend (with counsel reasonably acceptable to Landlord) and hold harmless the Landlord Parties and the Property from and against any Claims in any manner relating to or arising out of the Initial Improvements, and any Tenant Work, except to the extent such Claims arise from or relate to Landlord’s negligence or willful misconduct, a default by Landlord under this Lease or a failure of Landlord to disclose to Tenant in writing any condition related to the Building.
2.4    Tenant Work. “Tenant Work” means all finish work and decoration and other work desired by Tenant and not included within the Initial Improvements as set forth in the approved Construction Drawings and Specifications installed for the initial occupancy of the Premises, including specifically, without limitation, all computer systems, telephone systems, telecommunications systems, fixtures, furnishings, equipment and any Alterations. All Tenant Work will be designed, furnished and installed by Tenant at Tenant’s sole expense. If any Tenant Work is not submitted and approved with the Construction Drawings and Specifications and the provisions of the Lease relating to Alterations require Landlord’s consent for such Tenant Work, Tenant will secure Landlord’s prior consent for such Tenant Work in the same manner and following the same procedures provided for in the Lease for Alterations which require Landlord’s consent.
2.5    Conformance with Laws. All Initial Improvements and Tenant Work must be done in conformance with all Laws, including without limitation all applicable codes and regulations of governmental authorities having jurisdiction over the Building and the Premises. Valid building permits and other necessary authorizations from appropriate governmental agencies (when required) must be obtained by Tenant for the Initial Improvements and Tenant Work at Tenant’s expense. Any Initial Improvements or Tenant Work not acceptable to the applicable governmental authority or otherwise not in conformance with all Laws must be promptly corrected, replaced, or brought into compliance with such applicable codes and regulations and Laws at Tenant’s expense. No failure by Landlord to object to any such nonconforming Initial Improvements or Tenant Work relieves Tenant from its obligations or imposes any responsibility or liability therefor upon Landlord. If the applicable governmental agencies require any upgrades to the Premises or the Building in connection with the Initial Improvements or the Tenant Work (including, without limitation, any seismic or structural upgrades and/or ADA improvements), Tenant shall be required to make such improvements without any reimbursement from Landlord. Without limiting the foregoing, Landlord shall have no obligation to make any repairs, improvements or upgrades to the Premises or the Building required by any applicable governmental agency in connection with the Initial Improvements.
2.6    Landlord’s Inspections. Landlord shall have the right to inspect and observe Contractor’s work during construction and to Inspect the Premises; provided, should Landlord become aware from its inspections that any portion of the Initial Improvements are not in compliance with Laws or the Approved Working Drawings, Landlord shall notify Tenant promptly in writing and specify the 
3

items not so in compliance. Notwithstanding such rights, Landlord is under no obligation to inspect or supervise construction of any of the Initial Improvements or Tenant Work, and no inspection by Landlord shall be construed as a representation that the Initial Improvements or Tenant Work (a) are in compliance with the Construction and Drawings and Specifications; (b) are or will be free from faulty or defective material or workmanship; or (c) are in conformance with any building codes or other applicable regulations or Laws.
2.7.    Responsibility for Function and Maintenance. Tenant will be responsible for the function and operation of all the Initial Improvements whether or not approved by Landlord or installed by Landlord at Tenant’s request. Landlord’s preparation and/or approval of any design or construction documents will not constitute any representation or warranty as to the adequacy, efficiency, performance or desirability of the Initial Improvements in the Premises.
2.8.    Construction Warranty. Tenant shall use its commercially reasonable efforts to cause Contractor to fully warrant and guaranty to Landlord the Initial Improvements for a period of not less than one (1) year after substantial completion.
ARTICLE 3
CONSTRUCTION REPRESENTATIVES
3.1    Tenant’s Representative. Tenant has designated [***] as its sole representative with respect to the matters set forth in this Work Letter, who shall have full authority and responsibility to act on behalf of Tenant as required in this Work Letter. Tenant may change its representative under this Work Letter at any time by providing five (5) days prior written notice to Landlord. All inquiries, requests, instructions, authorizations and other communications with respect to matters covered by this Work Letter from Landlord will be made to Tenant’s Representative. Landlord will communicate solely with Tenant’s Representative and will not make any inquiries of or requests to, and will not give any instructions or authorizations to, any other employee or agent of Tenant, including Tenant’s architect, engineers, and contractors or any of their agents or employees, with regard to matters covered by this Work Letter.
3.2    Landlord’s Representative. Landlord has designated [***], as its representative with respect to the matters set forth in this Work Letter, who shall have full authority and responsibility to act on behalf of Landlord as required in this Work Letter. Landlord may change its representative under this Work Letter at any time by providing five (5) days prior written notice to Tenant. All inquiries, requests, instructions, authorizations and other communications with respect to the matters covered by this Work Letter from Tenant will be made to Landlord’s representative. Tenant will communicate solely with Landlord’s Representative and will not make any inquiries of or requests to, and will not give any instructions or authorizations to, any other employee or agent of Landlord, including Landlord’s architect, engineers, and contractors or any of their agents or employees, with regard to matters covered by this Work Letter.
ARTICLE4
MISCELLANEOUS
4.1.    Applicability. The construction of any additions or improvements to the Premises not contemplated by this Work Letter shall only be performed pursuant to the provisions of the Lease governing Alterations unless Landlord elects to prepare a separate work letter agreement, in the form then being used by Landlord and specifically addressed to such construction.
4

4.2.    Risk of Loss. All materials, work, installations and decorations of any nature brought upon or installed in the Premises prior to final completion of the Initial Improvements shall be at the risk of the party who brought such materials or items onto the Premises. Neither Landlord nor any party acting on Landlord’s behalf shall be responsible for any damage or loss or destruction of such items brought to or installed in the Premises by Tenant prior to such date, except in the event caused by Landlord’s gross negligence or willful misconduct.
4.3.    No Coordination Fee. No coordination or construction management fee shall be paid to Landlord by Tenant in connection with the Initial Improvements or Tenant’s Work.
4.4.    Time of the Essence in This Work Letter. Unless otherwise indicated, all references herein to a “number of days” shall mean calendar days. If any item requiring approval is timely disapproved by Landlord, the procedure for preparation of the document and approval thereof, and the time period allowed for such approval, shall be repeated until the document is approved by Landlord
4.5 Landlord Delay. “Landlord Delay” means any delay in the completion of the Initial Improvements or Tenant’s Work which is due to any act or omission of Landlord (wrongful, negligent or otherwise), its agents or contractors; provided, however, Tenant shall give notice (a “Landlord Delay Notice”) to Landlord of any delay constituting a Landlord Delay and Landlord shall have two (2) Business Days following receipt of such Landlord Delay Notice to cure such delay before a Landlord Delay is deemed to have occurred. If Tenant fails to give such written notice or if Landlord cures the delay specified by Tenant in its written notice within three (3) Business Days following receipt of such notice, Tenant shall be deemed to have waived Tenant’s right to claim any such Landlord Delay and any potential relief or remedy arising therefrom. The term Landlord Delay shall include, but shall not be limited to any: (1) delay in the giving of authorizations or approvals by Landlord; (2) delay attributable to the acts or failures to act, whether willful, negligent or otherwise, of Landlord, its agents or contractors, where such acts or failures to act delay the completion of the Initial Improvements or Tenant’s Work; (3) delay attributable to the interference of Landlord, its agents or contractors with the completion of Initial Improvements or Tenant’s Work or the failure or refusal of any such party to permit Tenant, its agents or contractors, access to and use of the Building, which access and use are required for the orderly and continuous performance of the work necessary to complete Initial Improvements or Tenant’s Work; and (4) any delay attributable to Landlord’s delay in delivering possession of the Premises to Tenant. In the event of any Landlord Delay not caused by Tenant which delays completion of the Initial Improvements or Tenant’s Work, such Landlord Delay extends the Free Rent Basic Rent Period for a period equal to the duration of the act, occurrence or omission that constitutes the Landlord Delay.
4.6    Staging Area. Prior to the Commencement Date, Tenant shall have the right, without the obligation to pay Rent, to use empty space in the Building designated by Landlord for the purposes of storing and staging. With respect to this free storage space, Tenant shall be responsible for providing all insurance and for providing any necessary fencing or other protective facilities.
5

EXHIBIT “D”
COMMENCEMENT DATE MEMORANDUM
This Commencement Date Memorandum (the “Memorandum”) is made and entered into to be effective as of June 5, 2020, by and between SOMA HUB LLC, a California limited liability company (“Landlord”), and USER TESTING, INC., a California corporation (“Tenant”), with reference to the following facts:
RECITALS
A.    Landlord and Tenant have entered into that certain Lease Agreement dated April 30, 2020 (the “Lease”), for the leasing of certain premises containing approximately 45,000 rentable square feet of space located at 144 Townsend Street, San Francisco, California (the “Premises”), as such Premises are more fully described in the Lease.
B.    All capitalized terms not otherwise defined in this Memorandum have the meanings given them in the Lease.
C.    Pursuant to Section 3.1.1 of the Lease, Landlord and Tenant wish to confirm certain dates relating to the Lease, including the Commencement Date, the Rent Commencement Date and the Expiration Date and specific dates for corresponding months of the Lease Term set forth in the Monthly Base Rent chart.
NOW, THEREFORE, in consideration of the foregoing and for other good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, Landlord and Tenant hereby agree as follows:
1.    Recitals:  Landlord and Tenant agree that the above recitals are true and correct.
2.    Confirmation of Certain Dates:  Landlord and Tenant hereby agree that:
(i)    the Delivery Date (as defined in Section 3.1.1 of the Lease) occurred on June 5, 2020;
(ii)    the Commencement Date (as defined in Section 1.4 of the Lease) is June 5, 2020;
(iii)    the Rent Commencement Date (as defined in Section 1.5 of the Lease) is September 3, 2020; and
(iv)    the Expiration Date (as defined in Section 1.6 of the Lease) is August 31, 2025 (unless extended or terminated pursuant to the terms of the Lease).
3.    Confirmation of Dates in Monthly Base Rent Chart:  Landlord and Tenant hereby agree that the Monthly Base Rent chart set forth in Section 1.8 of the Lease is hereby modified by substituting the following new Monthly Base Rent chart (with specific dates referenced for corresponding months of the Lease Term) in place thereof:
[***]
1

4.    Effect of Memorandum:  Except as otherwise expressly modified herein, the terms and conditions of the Lease shall remain unmodified and continue in full force and effect. In the event of any conflict between the terms and conditions of the Lease and this Memorandum, the terms and conditions of this Memorandum shall prevail.
5.    Authority; Counterparts:  Each party hereto and the persons signing below warrant that the person signing below on such party's behalf is authorized to do so and to bind such party to the terms of this Memorandum. This Memorandum may be executed in counterparts, each of which when so executed and delivered shall be deemed an original, and both of which when taken together shall constitute but one and the same instrument. Counterparts may be delivered via facsimile, electronic mail (including .pdf or any electronic signature complying with the U.S. Federal ESIGN Act of 2000, e.g., www.docusign.com) and any counterpart so delivered shall be deemed to have been duly and validly delivered, valid and effective for all purposes and binding upon the parties hereto.
///signature page follows///
2

///continued from previous page///
IN WITNESS WHEREOF, the parties have executed this Memorandum as of the date and year first above written.
						
	LANDLORD:

	
	SOMA HUB LLC,
	a California limited liability company

		
	By:	/s/ Allan Young
	Name:	Allan Young
	Title:	Managing Member
		
	TENANT:

	
	USERTESTING, INC.,
	a California corporation
		
	By:	/s/ Tien Anh Nguyen

	Name:	Tien Anh Nguyen

	Title:	CFO

3

EXHIBIT “E”
FORM OF LANDLORD’S CONSENT TO SUBLEASE
THIS CONSENT TO SUBLEASE (this “Consent”) is made by and between ________________, a ______________ (“Landlord”) and ____________, a ______________ (“Tenant”), as of the date below Landlord’s signature below (the “Effective Date”).
RECITALS:
A.    Landlord and Tenant are parties to that certain Lease Agreement dated as of                          , 201     , (as may be amended from time to time, the “Lease”). Pursuant to the Lease, Landlord leases to Tenant the building located at 144 Townsend, San Francisco, California.
B.    Tenant has sublet a portion of the Premises to                                         , a                                          (“Subtenant”) pursuant to that certain Sublease Agreement, a copy of which is attached hereto as Exhibit “A” (the “Sublease”).
C.    Tenant has requested that Landlord consent to the Sublease pursuant to Article 13 of the Lease, and Landlord has agreed to consent to the Sublease pursuant to this Consent. All capitalized terms used in this Consent will have the same definitions as set forth in the Lease to the extent that such capitalized terms are defined therein.
AGREEMENT:
NOW, THEREFORE, in consideration of the mutual covenants contained in this Consent, and for valuable consideration, the receipt and sufficiency of which are acknowledged by the parties, the parties agree as follows.
1.    Consent. Landlord consents to the Sublease upon the terms and conditions set forth in this Consent. Neither the Sublease nor this Consent will: (a) release Tenant from any liability, whether past, present or future, under the Lease; (b) alter the primary liability of Tenant to pay the Rent and perform all of Tenant’s obligations under the Lease; (c) be construed as a waiver of Landlord’s right to consent to any proposed Transfer after the date hereof by Tenant under the Lease or Subtenant under the Sublease, or as a consent to any portion of the Premises being used or occupied by any other party; (d) limit Landlord’s right, in the event of a proposed future Transfer; (e) grant any rights to Subtenant greater than those rights granted to Tenant under the Lease; (f) be deemed consent to any other Transfer; (g) be construed as consent by Landlord to a term in the Sublease beyond the term of the Lease; (h) require Landlord to recognize Subtenant in the event of a default in the Lease by Tenant; (i) enlarge or in any manner increase Landlord’s obligations or duties under the Lease; U) create obligations or costs to Landlord with regard to the Sublease; (k) require Landlord to proceed in any action under the Lease or this Consent against either Tenant or Subtenant without first exhausting Landlord’s remedy against the other or (I) except as otherwise expressly set forth provided in Section 3(m) of this Consent, modify, waive, amend, or otherwise affect any provision of the Lease.
2.    Relationship With Landlord.
(a)    Assignment of Tenant’s Interest to Landlord. Tenant assigns and transfers to Landlord Tenant’s interest in the Sublease and all rentals and income arising from the Sublease, subject to the terms of this Section 2. Landlord, by consenting to the Sublease, agrees that, until Tenant defaults 
1

(beyond the expiration of applicable notice and cure periods) in performing its obligations under the Lease, Tenant may receive, collect, and enjoy the rents accruing under the Sublease.
(b)    Effect of Tenant Default Under Lease. If Tenant defaults in the performance of its obligations to Landlord, under the Lease (whether or not Landlord terminates the Lease), Landlord may, in connection with the remedies set forth in Article 14 of the Lease, at its option by notice to Tenant, (i) terminate the Sublease or (ii) elect to receive and collect, directly from Subtenant, all rent and any other sums owing and to be owed under the Sublease, as further set forth in Section 2(c) below.
(c)    Landlord’s Election to Receive Rents. Landlord will not, as a result of the Sublease, or as a result of the collection of rents or any other sums from Subtenant under Section 2(b)(ii), above, be liable to Subtenant for any failure of Tenant to perform any obligation of Tenant under the Sublease. Tenant irrevocably authorizes and directs Subtenant, on receipt of any written notice from Landlord stating that a default (beyond the expiration of applicable notice and cure periods) exists in the performance of Tenant’s obligations under the Lease, to pay to Landlord the rents and any other sums due and to become due under the Sublease. Tenant agrees that Subtenant has the right to rely on any such statement from Landlord, and that Subtenant will pay those rents and other sums to Landlord without any obligation or right to inquire as to whether a default exists and despite any notice or claim from Tenant to the contrary. Tenant will not have any right or claim against Subtenant for those rents or other sums paid by Subtenant to Landlord. Landlord will credit Tenant with any rent received by Landlord under this assignment, but the acceptance of any payment on account of rent from Subtenant as the result of a default by Tenant will not: (i) be an attornment by Landlord to Subtenant or by Subtenant to Landlord; (ii) be a waiver by Landlord of any provision of the Lease; or (iii) release Tenant from any liability under the terms, agreements, or conditions of the Lease. No payment of rent by Subtenant directly to Landlord, regardless of the circumstances or reasons for that payment, will be deemed an attornment by Subtenant to Landlord in the absence of a specific written agreement signed by Landlord to that effect.
(d)    Landlord’s Election of Subtenant’s Attornment. In the event the Lease is terminated prior to the expiration of the term of the Sublease, Landlord shall have the right, pursuant to notice to Subtenant, to succeed to Tenant’s interest in the Sublease and cause Subtenant to attorn to Landlord. Landlord will assume the obligations of Tenant under the Sublease from the time of the exercise of the option, but Landlord will not be: (i) liable for any rent paid by Subtenant to Tenant more than one month in advance of the date due, or any security deposit paid by Subtenant to Tenant (except to the extent transferred to Landlord): (ii) liable for any act or omission of Tenant under the Lease or for any default of Tenant under the Sublease which occurred prior to the Landlord’s assumption: (iii) subject to any defenses or offsets that Subtenant may| have against Tenant which arose prior to Landlord’s assumption (except to the extent such defenses or offsets relate to a breach by Landlord of its obligations under the Lease; or (iv) bound by any changes or modifications made to the Sublease without the written consent of Landlord.
3.    Miscellaneous.
(a)    No Modification. Except as otherwise expressly provided in Section 3(m) of this Consent, neither the Sublease nor this Consent will be construed to modify, waive, impair or alter any of the provisions of the Lease, any of the rights or obligations of Landlord under the Lease, or any of the rights or obligations of Tenant under the Lease. Any amendment or modification to the Sublease shall require Landlord’s written consent.
2

(b)    No Approval of Sublease. Landlord does not approve nor disapprove of any of the terms, conditions or agreements of the Sublease, is not party to the Sublease, is not bound by the Sublease and assumes no liability or obligation under the Sublease.
(c)     Subordination. The Sublease will at all times be subject and subordinate to the Lease and all of the provisions of the Lease. In the event of any inconsistency or conflict between the terms of this Consent and the Sublease, the terms and conditions of this Consent shall prevail. No merger shall result from the Sublease, any surrender of the Lease, or any mutual cancellation of the Lease, and in any of such events, Landlord may either terminate the Sublease or succeed to the interest of Tenant or any other person therein.
(d)    Tenant’s Liability. Tenant will be liable to Landlord for any default of Tenant’s obligations under the Lease, whether such default is caused by Tenant, Subtenant or anyone claiming by, through or under either Tenant or Subtenant. Tenant shall remain primarily liable to pay Rent and all other amounts payable by Tenant under the Lease and to perform all other obligations of Tenant under the Lease. If Subtenant or any of its successors or assigns defaults under the Lease, Landlord may proceed directly against Tenant without pursuing any remedies whatsoever against Subtenant or any other person.
(e)    Termination of Lease. Except as otherwise provided in Section 2(d) of this Consent, if the Lease expires or terminates for any reason (or Tenant’s right to possession terminates without termination of the Lease), the Sublease and Subtenant’s right to possession will simultaneously expire and terminate.
(f)    No Privity. In no event will Landlord be deemed to be in privity of contract with Subtenant or owe any obligation or duty to Subtenant under the Lease.
(g)    No Breaches or Defaults. Tenant and Landlord each hereby agree that (a) the Lease, as the same may have been amended, is in full force and effect; and (b) that, to its actual knowledge, without duty of inquiry, except for                            , there are no breaches or defaults thereunder on the part of the other party, nor does any condition exist that, with the passage of time or the giving of notice or both, would constitute such a breach or default on the part of the other party under the Lease.
(h)     Conditioned Consent. Landlord’s consent is conditioned upon (a) Landlord’s, Tenants and Subtenant’s execution of this Consent and (b) the payment to Landlord of the costs and expenses Landlord incurs in connection with this Consent, as set forth in Section 13.2 of the Lease.
(i)    Entire Agreement; Waiver. This Consent constitutes the final, complete and exclusive statement between the parties to this Consent pertaining to the terms of Landlord’s consent to the Sublease, supersedes all prior and contemporaneous understandings or agreements of the parties, and is binding on and inures to the benefit of their respective heirs, representatives, successors and assigns. No party has been induced to enter into this Consent by, nor is any party relying on, any representation or warranty outside those expressly set forth in this Consent. Any agreement made after the Effective Date is ineffective to modify, waive, or terminate this Consent, in whole or in part, unless that agreement is in writing, is signed by the parties to this Consent, and specifically states that agreement modifies this Consent.
3

(j)    Brokerage Commission. Tenant and Subtenant agree that Landlord will not be liable for any brokerage commission or finder’s fee in connection with the consummation of the Sublease or this Consent. Tenant and Subtenant will protect, defend, indemnify, and hold Landlord harmless from any brokerage commission or finder’s fee in connection with the consummation of the Sublease or this Consent, and from any cost or expense (including attorneys’ fees) incurred by Landlord in resisting any claim for any such brokerage commission or finder’s fee. The provisions of this Section 3(j) shall survive the expiration or earlier termination of the Sublease and this Consent.
(k)    Execution. This Consent may be executed in counterparts, each of which, when taken together, shall constitute one fully executed original. Facsimile signatures and PDF signatures sent by electronic mail shall be binding for all purposes of this Consent.
(l)    Survival. If any term, covenant, or condition in this Consent is, to any extent, held by a court of competent jurisdiction to be invalid or unenforceable, the remainder of this Consent, or the application of that term, covenant, or condition to persons or circumstances other than those as to which it is held to be invalid or unenforceable, will not be affected by that invalidity or unenforceability, and all other terms, covenants, and conditions of this Consent will be valid and enforceable to the fullest extent permitted by law.
(m)    Insurance; Waiver of Subrogation. Notwithstanding anything to the contrary contained in Section 10.1.1 of the Lease, if the Sublease is for less than 15,000 square feet, Landlord hereby agrees that the liability insurance that Subtenant shall be required to maintain pursuant to the Sublease shall be required to have “per occurrence” and “general aggregate” limits of Two Million Dollars ($2,000,000) (rather than Five Million Dollars ($5,000,000).
IN WITNESS WHEREOF, Landlord and Tenant have executed this Consent as of the Effective Date.
															
					
	a			a	

																					
	By:					By:	
	Name:					Name:	
	Title:					Title:	
							
	Date:	,	20,				
	(to be completed by Landlord)					

4

SUBTENANT’S ASSUMPTION OF LEASE
The undersigned hereby assumes all of the obligations of Tenant under the Lease, as the same may have been amended, and agrees to be bound by all of the same and to fully and promptly perform all of the same to the extent applicable to the portion of the Premises subject to the Sublease (other than the payment of any monthly rental and other amounts in excess of the amount payable under the Sublease). Subtenant further acknowledges all of the terms and conditions of Landlord’s Consent set forth above, accepts each and every term and provision thereof, and agrees to be bound thereby (to the extent applicable to Subtenant and the portion of the Premises that is proposed to be sublet to Subtenant).
															
				SUBTENANT:
	Date:				
				a	
					
				By:	
				Name:	
				Title:	
					
	Subtenant’s address for notice:			
					

5

EXHIBIT “F”
LETTER OF CREDIT
[***]

EXHIBIT “G”
PERMITTED ENCUMBRANCES
[***]

First Amendment to Lease Agreement
This First Amendment to Lease Agreement (the “Amendment”) is made and entered into as of October 29, 2015 (“Amendment Date”), by and between NORTHSHORE RESOURCES V LP, a California limited partnership (“Landlord”) and SOMA HUB, LLC, a California limited liability company (“Tenant”), with reference to the following facts.
Recitals
A.    Landlord and Tenant entered into that certain Lease Agreement dated as of January 30, 2015 (the “Lease”), for the leasing of premises located at 144 Townsend Street, San Francisco, California (the “Premises”), as such Premises are more fully described in the Lease.
B.    Pursuant to the Lease, Tenant is required to pay the second installment of the Security Deposit (as defined in the Lease) on November 1, 2015.
C.    Landlord and Tenant now wish to amend the Lease to provide for, among other things, the extension of the date on which the second installment of the Security Deposit is due, all upon and subject to the terms, conditions and provisions set forth herein.
NOW, THEREFORE, in consideration of the foregoing and for other good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, Landlord and Tenant agree as follows:
1.    Recitals; Defined Terms:  Landlord and Tenant agree that the above recitals are true and correct and are hereby incorporated herein as though set forth in full. Unless otherwise defined in this Amendment, all terms not defined in this Amendment shall have meanings assigned to such terms in the Lease.
2.    Security Deposit:  Subject to satisfaction of the Amendment Conditions (defined below), Landlord and Tenant agree that from and after the Amendment Date, subparagraph (b) of the first sentence of Section 18.1.1 of the Lease shall be deleted in its entirety and the following subparagraph shall be inserted in lieu thereof:
“(b) on or prior to February 1, 2016, Tenant will deposit with Landlord the remaining fifty percent (50%) of the Security Deposit (i.e., $[***] (the “Second Installment”), so that as of February 1, 2016, the total amount of the Security Deposit held by Landlord shall be [***] Dollars ($[***] (the “Original Security Deposit Amount”). Notwithstanding the foregoing, if an Event of Default occurs prior to February 1, 2016, the Second Installment shall become immediately due and payable by Tenant to Landlord.”
3.    Late Fee and Interest:  If Landlord does not receive the Second Installment on or prior to February 1, 2016, Tenant will pay Landlord: (i) a late payment charge equal to ten percent (10%) of the Second Installment (i.e., $[***]); and (ii) interest on the delinquent amount of the Second Installment calculated at the Maximum Rate from the date the Second Installment 

is due up to the date the Second Installment is received by Landlord. The parties agree that such amounts represent a fair and reasonable estimate of the damages Landlord will incur by reason of such late payment. Such late payment charge and interest will be considered Additional Rent.
4.    Amendment Conditions:  Landlord and Tenant agree that this Amendment is expressly conditioned upon the satisfaction (or waiver in writing by Landlord) of the following conditions (collective, the “Amendment Conditions”): (i) Tenant’s payment to Landlord on or prior to November 1, 2015 of the monthly installment of Basic Rent payable pursuant to the Lease for the month of November 2015; and (ii) Tenant’s payment to Landlord of $[***] for legal fees incurred by Landlord in connection with Landlord’s review and negotiation of this Amendment, which payment shall be made on or prior to November 1, 2015. In the event the Amendment Conditions are not satisfied on or prior to the respective dates specified in (i) and (ii) of the immediately preceding sentence, this Amendment shall automatically terminate and be null and void, and neither Landlord nor Tenant shall have any rights or obligations hereunder, and the Lease shall remain in full force and effect in accordance with its terms, unmodified by this Amendment.
5.    Brokers:  Tenant and Landlord represent and warrant that neither of them has had any dealings with any real estate broker or agent in connection with the negotiation of this Amendment. If either party has dealt with any person, real estate broker or agent with respect to this Amendment, such party shall be solely responsible for the payment of any fee due to said person or firm, and such party shall indemnify, defend and hold the other party free and harmless against any claims, judgments, damages, costs, expenses, and liabilities with respect thereto, including attorney’s fees and costs.
6.    Effect of Assignment: Except as modified herein, the terms and conditions of the Lease shall remain unmodified and continue in full force and effect. In the event of any conflict between the terms and conditions of the Lease and this Amendment, the terms and conditions of this Amendment shall prevail.
7.    Successors and Assigns: Subject to the assignment and subletting provisions of the Lease, this Amendment shall be binding upon and inure to the benefit of the parties hereto, their respective heirs, legal representatives, successors and assigns.
8.    Incorporation:  The terms and provisions of the Lease are hereby incorporated in this Amendment.
9.    Entire Agreement: This Amendment constitutes the entire understanding of the parties with respect to the subject matter in this Amendment and all prior agreements, representations, and understandings between the parties with respect thereto, whether oral or written, are deemed null, all of the foregoing having been merged into this Amendment. The parties acknowledge that each party and/or its counsel have reviewed and revised this Amendment and that no rule of construction to the effect that any ambiguities are to be resolved against the drafting party shall be employed in the interpretation of this Amendment or any amendments or exhibits to this Amendment or any document executed and delivered by either party in connection with this Amendment.

10.    Severability:    If for any reason any provision of this Amendment shall be held to be unenforceable, it shall not affect the validity or enforceability of any other provision of this Amendment.
11.    Counterparts:  This Amendment may be executed in one or more counterparts. All executed counterparts shall constitute one agreement and each counterpart shall be deemed an original. The parties hereby acknowledge and agree that facsimile signatures or signatures transmitted by electronic mail in so-called “pdf” format shall be legal and binding and shall have the same full force and effect as if an original of this Amendment had been delivered. Landlord and Tenant (i) intend to be bound by the signatures on any document sent by facsimile or electronic mail, (ii) are aware that the other party will rely on such signatures, and (iii) hereby waive any defenses to the enforcement of the terms of this Amendment based on the foregoing forms of signatures.

///continued on next page///

///continued from previous page///
IN WITNESS WHEREOF, the parties have executed this Amendment as of the date and year first above written.
						
	“LANDLORD”
	
	NORTHSHORE RESOURCES V LP,
	a California partnership

		
	By:	Northshore Resources, Inc.
		a California corporation, its general partner
		
	By:	/s/ John V. Fox
	Name:	John V. Fox
	Title:	President
		
	By:	/s/ Jeffrey Fox
	Name:	Jeffrey Fox
	Title:	CFO/Secretary
		
	“TENANT”
	
	SOMA HUB LLC,
	a California limited liability company
		
	By:	/s/ Komendi Kosasih

	Name:	Komendi Kosasih

	Title:	Manager

EXHIBIT B
FLOOR PLANS
[***]

EXHIBIT C
DISABILITY ACCESS OBLIGATIONS NOTICE
UNDER SAN FRANCISCO ADMINISTRATIVE CODE CHAPTER 38
[***]

EXHIBIT D
TENANT’S ALTERATIONS
[***]

EXHIBIT E
EXISTING FF&E
[***]

EXHIBIT F
TENANT’S S

EXHIBIT G
TENANT’S TERMINATION NOTICE
TO:     [***]
RE:    144 Townsend Lease Agreement, dated [** TBD **] (“Lease”) between Soma Hub LLC, a California limited liability company (“Landlord”), and User Testing, Inc., a California corporation (“Tenant”)

[***]:
In accordance with the Lease referenced above, Tenant hereby notifies Landlord that it is exercising its right to terminate the Lease pursuant to Section 3.1.2. The Lease shall terminate effective on May 1, 2020 and neither party shall have any liability or obligations under the Lease.
Sincerely,
						
	USERTESTING, INC.,
	a California corporation
		
	By:	
	Name:	
	Title:	

RIDER 1
LETTER OF CREDIT RIDER
This Letter of Credit Rider (“Letter of Credit Rider”) is made and entered into by and between SOMA HUB LLC, a California limited liability company (“Landlord”), and USER TESTING, INC., a California corporation (“Tenant”), and is dated as of the date of the 144 Townsend Street Lease Agreement (“Lease”) by and between Landlord and Tenant to which this Letter of Credit Rider is attached. The agreements set forth in this Letter of Credit Rider shall have the same force and effect as if set forth in the Lease. To the extent the terms of this Letter of Credit Rider are inconsistent with the terms of the Lease, the terms of this Letter of Credit Rider shall control.
1.    Concurrently with Tenant’s execution of the Lease, Tenant shall deliver to Landlord, as collateral for the full and faithful performance by Tenant of all of its obligations under the Lease and to compensate Landlord for all losses and damages Landlord may suffer under the Lease, an irrevocable and unconditional negotiable standby letter of credit (the “Letter of Credit”), in the form attached hereto as Schedule 1 and containing the terms required herein, payable in the City and County of San Francisco California, running in favor of Landlord issued by a solvent, nationally recognized commercial bank (the “Bank”) that is acceptable to Landlord in its sole discretion and (1) is chartered under the laws of the United States, any State thereof or the District of Columbia, and which is insured by the Federal Deposit Insurance Corporation; (2) has a long term rating of B or higher as rated by Moody’s Investors Service and/or A or higher as rated by Standard & Poor’s, and Fitch Ratings Ltd (Fitch), under the supervision of the Superintendent of Banks of the State of California, or a national banking association (the “Letter of Credit Issuer Requirements”), in the amount of One Million Eight Hundred Sixty Seven Thousand Five Hundred and 00/100 Dollars ($1,867,500.00) (the “Letter of Credit Amount”). Landlord hereby approves of Western Alliance Bank as the Bank.
2.    The Letter of Credit shall be (i) at sight, irrevocable and unconditional, (ii) maintained in effect, whether through replacement, renewal or extension, for the period from the Lease Commencement Date and continuing until the date (the “Letter of Credit Expiration Date”) which is one hundred twenty (120) days after the Lease Expiration Date, and Tenant shall deliver a new Letter of Credit or certificate of renewal or extension to Landlord at least thirty (30) days prior to the expiration of the Letter of Credit then held by Landlord, without any action whatsoever on the part of Landlord, (iii) subject to the International Standby Practices 1998, International Chamber of Commerce Publication #590, (iv) fully assignable by Landlord, and (v) permit partial draws. In addition to the foregoing, the form and terms of the Letter of Credit shall provide, among other things, in effect that: (A) Landlord, or its then managing agent, shall have the right to draw down an amount up to the face amount of the Letter of Credit (1) upon the presentation to the Bank of Landlord’s (or Landlord’s then managing agent’s) written statement that such amount is due to Landlord under the terms and conditions of the Lease, or (2) in the event Tenant, as applicant, shall have failed to provide to Landlord a new or renewal Letter of Credit satisfying the terms of this Letter of Credit Rider at least thirty (30) days prior to the expiration of the Letter of Credit then held by Landlord, (3) Tenant has filed a voluntary petition under the Federal Bankruptcy Code or (4) an involuntary petition has been filed against Tenant under the Federal Bankruptcy Code, it being understood that if Landlord or its managing agent be a limited liability company, corporation, partnership or other entity, then such statement shall be signed by a managing member (if a limited liability company), an officer (if a corporation), a general partner (if a partnership), or any authorized party (if another entity) and (B) the Letter of Credit will be honored by the Bank without inquiry as to the accuracy thereof and regardless of whether Tenant disputes the content of such statement.

3.    The Letter of Credit shall also provide that Landlord may, at any time and without notice to Tenant and without first obtaining Tenant’s consent thereto, transfer all or any portion of its interest in and to the Letter of Credit to another party, person or entity, regardless of whether or not such transfer is separate from or as a part of the assignment by Landlord of its rights and interests in and to the Lease. In the event of a transfer of Landlord’s interest in the Building, Landlord shall transfer the Letter of Credit, in whole or in part (or cause a substitute letter of credit to be delivered, as applicable) to the transferee and thereupon Landlord shall, without any further agreement between the parties, be released by Tenant from all liability therefor, and it is agreed that the provisions hereof shall apply to every transfer or assignment of the whole or any portion of said Letter of Credit to a new landlord. In connection with any such transfer of the Letter of Credit by Landlord, Tenant shall, at Tenant’s sole cost and expense, execute and submit to the Bank such applications, documents and instruments as may be necessary to effectuate such transfer and, Tenant shall be responsible for paying the Bank’s transfer and processing fees in connection therewith.

4.     If, as result of any application or use by Landlord of all or any part of the Letter of Credit, the amount of the Letter of Credit shall be less than the Letter of Credit Amount, Tenant shall, within five (5) days thereafter, provide Landlord with additional letter(s) of credit in an amount equal to the deficiency (or a replacement letter of credit in the total Letter of Credit Amount), and any such additional (or replacement) letter of credit shall comply with all of the provisions of this Letter of Credit Rider, and if Tenant fails to comply with the foregoing, notwithstanding anything to the contrary contained in Section 19 of the Lease, the same shall constitute an incurable default by Tenant. Tenant further covenants and warrants that it will neither assign nor encumber the Letter of Credit or any part thereof and that neither Landlord nor its successors or assigns will be bound by any such assignment, encumbrance, attempted assignment or attempted encumbrance. Without limiting the generality of the foregoing, if the Letter of Credit expires earlier than the Letter of Credit Expiration Date, a renewal thereof or substitute letter of credit, as applicable, shall be delivered to Landlord not later than thirty (30) days prior to the expiration of the Letter of Credit, which shall be irrevocable and automatically renewable as above provided through the Letter of Credit Expiration Date upon the same terms as the expiring Letter of Credit or such other terms as may be acceptable to Landlord in its sole discretion. However, if the Letter of Credit is not timely renewed or a substitute letter of credit is not timely received, or if Tenant fails to maintain the Letter of Credit in the amount and in accordance with the terms set forth in this Letter of Credit Rider, Landlord shall have the right to present the Letter of Credit to the Bank in accordance with the terms of this Letter of Credit Rider, and the proceeds of the Letter of Credit may be applied by Landlord for Tenant’s failure to fully and faithfully perform all of Tenant’s obligations under this Lease and against any Rent payable by Tenant under this Lease that is not paid when due and/or to pay for all losses and damages that Landlord has suffered or that Landlord reasonably estimates that it will suffer under this Lease. Any unused proceeds shall constitute the property of Landlord and need not be segregated from Landlord’s other assets.

5.     Tenant hereby acknowledges and agrees that Landlord is entering into the Lease in material reliance upon the ability of Landlord to draw upon the Letter of Credit in the event Tenant fails to fully and faithfully perform all of Tenant’s obligations under this Lease and to compensate Landlord for all losses and damages Landlord may suffer under the Lease and Landlord may, at any time, but without obligation to do so, and without notice, draw upon the Letter of Credit, in part or in whole, for such purposes. Tenant agrees not to interfere in any way with payment to Landlord of the proceeds of the Letter of Credit, either prior to or following a “draw” by Landlord of any portion of the Letter of Credit, regardless of whether any dispute exists between Tenant and Landlord as to Landlord’s right to draw from the Letter of Credit. No condition or term of the Lease shall be deemed to render the Letter of Credit conditional to justify the issuer of the Letter of Credit in failing to honor a drawing upon such Letter of 

Credit in a timely manner. Tenant agrees and acknowledges that Tenant has no property interest whatsoever in the Letter of Credit or the proceeds thereof and that, in the event Tenant becomes a debtor under any chapter of the Federal Bankruptcy Code, neither Tenant, any trustee, nor Tenant’s bankruptcy estate shall have any right to restrict or limit Landlord’s claim and/or rights to the Letter of Credit and/or the proceeds thereof by application of Section 502(b)(6) of the Federal Bankruptcy Code.

6.     Notwithstanding anything to the contrary herein, if at any time the Letter of Credit Issuer Requirements are not met, or if the financial condition of such issuer changes in any other materially adverse way, as determined by Landlord in its sole discretion, then Tenant shall within five (5) days of written notice from Landlord deliver to Landlord a replacement Letter of Credit which otherwise meets the requirements of this Lease, including without limitation, the Letter of Credit Issuer Requirements. Notwithstanding anything in this Lease to the contrary, Tenant’s failure to replace the Letter of Credit and satisfy the Letter of Credit Issuer Requirements within such 5-day period Landlord shall constitute a material default for which there shall be no notice or grace or cure periods being applicable thereto. In addition and without limiting the generality of the foregoing, if the issuer of any letter of credit held by
Landlord is insolvent or is placed in receivership or conservatorship by the Federal Deposit Insurance Corporation, or any successor or similar entity, or if a trustee, receiver or liquidator is appointed for the issuer, then, effective as of the date of such occurrence, said Letter of Credit shall be deemed to not meet the requirements of this Letter of Credit Rider, and Tenant shall within five (5) days of written notice from Landlord deliver to Landlord a replacement Letter of Credit which otherwise meets the requirements of this Letter of Credit Rider and that meets the Letter of Credit Issuer Requirements (and Tenant’s failure to do so shall, notwithstanding anything in this Letter of Credit Rider or the Lease to the contrary, constitute a material default for while there shall be no notice or grace or cure periods being applicable thereto other than the aforesaid 5-day period).

7.     Landlord and Tenant acknowledge and agree that in no event or circumstance shall the Letter of Credit or any renewal thereof or substitute therefor be (i) deemed to be or treated as a “security deposit” within the meaning of California Civil Code Section 1950.7, (ii) subject to the terms of such Section 1950.7, or (iii) intended to serve as a “security deposit” within the meaning of such Section 1950.7. The parties hereto (A) recite that the Letter of Credit is not intended to serve as a security deposit and such Section 1950.7 and any and all other laws, rules and regulations applicable to security deposits in the commercial context (“Security Deposit Laws”) shall have no applicability or relevancy thereto and (B) waive any and all rights, duties and obligations either party may now or, in the future, will have relating to or arising from the Security Deposit Laws.

SCHEDULE 1 TO LETTER OF CREDIT RIDER
[***]

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00334-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00334-of-00352.parquet"}]]