Document:

EX-10.1

 Exhibit 10.1 

FORM OF 
 EMPLOYEE
MATTERS AGREEMENT 
 BY AND BETWEEN 

SYNNEX CORPORATION 
 AND

 CONCENTRIX CORPORATION 

DATED AS OF [•], 2020 

 EMPLOYEE MATTERS AGREEMENT 

This EMPLOYEE MATTERS AGREEMENT (the “EMA”) is made as of [•], 2020 by and among Concentrix Corporation, a Delaware
corporation (“Concentrix”), and SYNNEX Corporation, a Delaware corporation (“SYNNEX” and together with Concentrix, the “Parties”). 

WHEREAS, the board of directors of SYNNEX (the “SYNNEX Board”) has determined that it is in the best interests of SYNNEX and
its stockholders to make Concentrix an independent publicly traded company operating the Concentrix Business; 
 WHEREAS, in furtherance of
the foregoing, the Board has determined that it is appropriate and desirable to separate the Concentrix Business from the SYNNEX Business (the “Separation”) and, following the Separation, to make a distribution, on a pro rata basis,
to the holders of SYNNEX Shares on the Record Date of all the outstanding Concentrix Shares owned by SYNNEX (the “Distribution”); 

WHEREAS, in order to effectuate the Separation and Distribution, SYNNEX and Concentrix have entered into a Separation and Distribution
Agreement, dated as of [•], 2020 (the “Separation and Distribution Agreement”); and 
 WHEREAS, in addition to the
matters addressed by the Separation and Distribution Agreement, the Parties desire to enter into this EMA to set forth the terms and conditions of certain employment, compensation and benefit matters that have been agreed by the Parties in
connection with the Separation. 
 NOW, THEREFORE, in consideration of the mutual agreements, provisions and covenants contained in this
EMA, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties, intending to be legally bound, hereby agree as follows: 

 

	 	1.	 Definitions. 

For purposes of this EMA, the following terms shall have the meanings set forth below. Any terms that are capitalized but not otherwise defined
herein shall have the respective meanings assigned to them in the Separation and Distribution Agreement. 
 “Benefit Plan”
shall mean any contract, agreement, policy, practice, program, plan, trust or other arrangement providing for benefits, perquisites or compensation from an employer to any Employee or Former Employee or a family member, dependent or beneficiary of
any such Employee or Former Employee, including cash or deferred arrangement plans, profit sharing plans, bonus programs, welfare plans, restricted stock, restricted stock unit and other equity-based compensation and contracts, agreements, policies,
practices, programs, plans, trusts and other arrangements providing for terms of employment, fringe benefits, severance benefits, change in control protections or benefits, travel and accident, life, accidental death and dismemberment, disability
and accident insurance, travel reimbursement, vacation, sick, personal or bereavement days, leaves of absences or holidays; provided, however, that the term “Benefit Plan” does not include any government-sponsored benefits,
such as workers’ compensation, unemployment or any similar plans, program or policies or individual offer letters. 

  
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 “Concentrix 401(k) Plan” shall mean the Concentrix Retirement and Savings
Plan. 
 “Concentrix Awards” shall mean Concentrix Options, Concentrix RSA Awards and Concentrix RSU Awards, collectively.

 “Concentrix Benefit Plan” shall mean any Benefit Plan sponsored, maintained or, unless such Benefit Plan is sponsored or
maintained by a member of the SYNNEX Group, contributed to by any member of the Concentrix Group. 
 “Concentrix Employee”
shall mean each individual who is intended to be an employee of the Concentrix Group as of immediately after the Effective Time (including any such individual who is not actively working as of the Effective Time as a result of an illness, injury or
leave of absence (including due to a short-term or long-term disability)). 
 “Concentrix Equity Plan” shall mean the
Concentrix 2020 Stock Incentive Plan. 
 “Concentrix Option” shall mean an option to purchase Concentrix Shares granted by
Concentrix pursuant to the Concentrix Equity Plan in accordance with Section 5. 
 “Concentrix Ratio” shall mean the
quotient obtained by dividing the SYNNEX Stock Value by the Concentrix Stock Value. 
 “Concentrix RSA Award” shall mean a
restricted stock award granted pursuant to the Concentrix Equity Plan in accordance with Section 5. 
 “Concentrix RSU
Award” shall mean a restricted stock unit award granted pursuant to the Concentrix Equity Plan in accordance with Section 5. 

“Concentrix Stock Value” shall mean the value of Concentrix Shares determined based on the methodology specified by the
SYNNEX Compensation Committee and, in the case of the Concentrix Management Awards, the Concentrix Compensation Committee. 

“Distribution” shall have the meaning set forth in the recitals to this EMA. 

“Distribution Date” shall mean the date of the consummation of the Distribution, which shall be determined by the SYNNEX
Board in its sole and absolute discretion. 
 “Employee” shall mean any SYNNEX Employee or Concentrix Employee. 

“Employment Taxes” shall mean all fees, Taxes, social insurance payments or similar contributions to a fund of a Governmental
Authority with respect to wages or other compensation of an employee or other service provider. 
 “ERISA” shall mean the
U.S. Employee Retirement Income Security Act of 1974, as amended. 

  
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 “Former Employee” shall mean any individual who is a former employee of
SYNNEX or Concentrix as of immediately prior to the Effective Time and who will not be employed or engaged by either Party following the Effective Time. 

“Former Concentrix Employee” shall mean any Former Employee (i) who is identified as a Former Concentrix Employee on the
list previously prepared by SYNNEX and set forth as Schedule A to this EMA, or (ii) whose most recent employment with SYNNEX was with a member of the Concentrix Group or the Concentrix Business. 

“Former SYNNEX Employee” shall mean any Former Employee who is not a Former Concentrix Employee. 

“IRS” shall mean the United States Internal Revenue Service. 

“Parties” shall have the meaning set forth in the preamble to this EMA. 

“Post-Separation SYNNEX Stock Value” shall mean the value of SYNNEX Shares following the Distribution determined based on the
methodology specified by the SYNNEX Compensation Committee. 
 “Separation” shall have the meaning set forth in the
recitals to this EMA. 
 “Separation and Distribution Agreement” shall have the meaning set forth in the recitals to this
EMA. 
 “SYNNEX 401(k) Plan” shall mean the SYNNEX Corporation 401(k) Plan. 

“SYNNEX Awards” shall mean SYNNEX Options, SYNNEX RSA Awards and SYNNEX RSU Awards, collectively. 

“SYNNEX Benefit Plan” shall mean any Benefit Plan established, sponsored or maintained by SYNNEX immediately prior to the
Effective Time, but excluding any Concentrix Benefit Plan. 
 “SYNNEX Director” means any individual who is a current or
former non-employee director of SYNNEX. 
 “SYNNEX Employee” shall mean each
individual who was employed by the SYNNEX Group prior to the Effective Time and who is intended to be employed by the SYNNEX Group as of immediately after the Effective Time (including any such individual who is not actively working as of the
Effective Time as a result of an illness, injury or leave of absence (including due to a short-term or long-term disability). 

“SYNNEX Equity Plan” shall mean any equity compensation plan sponsored or maintained by SYNNEX immediately prior to the
Effective Time. 

  
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 “SYNNEX Option” shall mean an option to purchase SYNNEX Shares granted
pursuant to a SYNNEX Equity Plan that is outstanding as of immediately prior to the Effective Time. 
 “SYNNEX Ratio” shall
mean the quotient obtained by dividing the SYNNEX Stock Value by the Post-Separation SYNNEX Stock Value. 
 “SYNNEX RSA
Award” shall mean a restricted stock award granted pursuant to a SYNNEX Equity Plan that is outstanding as of immediately prior to the Effective Time. 

“SYNNEX RSU Award” shall mean a restricted stock unit award granted pursuant to a SYNNEX Equity Plan that is outstanding as
of immediately prior to the Effective Time. 
 “SYNNEX Stock Value” shall mean the value of SYNNEX Shares prior to the
Distribution determined based on the methodology specified by the SYNNEX Compensation Committee and, in the case of the Concentrix Management Awards, the Concentrix Compensation Committee. 

“Taxes” shall have the meaning set forth in the Tax Matters Agreement. 

 

	 	2.	 Savings Plans 

2.1 Transfer of Concentrix Account Balances. Not later than the Effective Time (or such later time as mutually agreed to by the
Parties), SYNNEX shall cause the trustee of the SYNNEX 401(k) Plan to transfer from the trust that forms a part of the SYNNEX 401(k) Plan to the trust that forms a part of the Concentrix 401(k) Plan the account balances of the Concentrix Employees
under the SYNNEX 401(k) Plan, determined as of the date of the transfer. Such transfers shall be made in kind, including promissory notes evidencing the transfer of outstanding loans. Any asset and liability transfers pursuant to this
Section 2.1 shall comply in all respects with Section 414(l) and 411(d)(6) of the Code. 
 2.2 Transfer of SYNNEX
Account Balances. Not later than the Effective Time (or such later date as mutually agreed to by the Parties), Concentrix shall cause the trustee of the Concentrix 401(k) Plan to transfer from the trust that forms a part of the Concentrix 401(k)
Plan to the trust that forms a part of the SYNNEX 401(k) Plan the account balances of any SYNNEX Employees under the Concentrix 401(k) Plan, determined as of the date of the transfer. Such transfers shall be made in kind, including promissory notes
evidencing the transfer of outstanding loans. Any asset and liability transfers pursuant to this Section 2.2 shall comply in all respects with Section 414(l) and 411(d)(6) of the Code. 

 

	 	3.	 General Principles for Transfer and Assumption of Benefits 

3.1 Acceptance and Assumption of Concentrix Benefits Liabilities. Except as otherwise agreed to by the Parties on or prior to the
Effective Time, Concentrix shall accept, assume and agree faithfully to perform, discharge and fulfill all of the following Liabilities, regardless of when or how such Liabilities arose or are asserted: (i) any and all employee compensation or
benefits payable to or on behalf of any Concentrix Employees or Former Concentrix Employees after the Effective Time; (ii) any and all Liabilities with respect to claims under a Concentrix Benefit Plan; (iii) any and all Liabilities with
respect to claims or proceedings ongoing or pending with respect to Concentrix Employees or Former Concentrix Employees; and (iv) any and all other Liabilities expressly assumed or retained by Concentrix pursuant to this EMA. 

  
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 3.2 Acceptance and Assumption of SYNNEX Benefits Liabilities. Except as
otherwise agreed to by the Parties on or prior to the Effective Time, SYNNEX shall accept, assume and agree faithfully to perform, discharge and fulfill all of the following Liabilities, regardless of when or how such Liabilities arose or are
asserted: (i) any and all employee compensation or benefits payable to or on behalf of any SYNNEX Employees or Former SYNNEX Employees after the Effective Time; (ii) any and all Liabilities with respect to claims under a SYNNEX Benefit
Plan; (iii) any and all Liabilities with respect to claims or proceedings ongoing or pending with respect to SYNNEX Employees or Former SYNNEX Employees; and (iv) any and all other Liabilities expressly assumed or retained by SYNNEX
pursuant to this EMA. 
 3.3 Transfer and Assumption of Benefit Plans. The Parties shall agree in good faith on the treatment
of any Benefit Plans not specifically addressed in this EMA. Notwithstanding anything to the contrary in this EMA, no participant in any Benefit Plan shall receive service credit or benefits to the extent that receipt of such service credit or
benefits would result in duplication of benefits. Furthermore, unless expressly provided for in this EMA, no provision in this EMA shall be construed to create any right to accelerate vesting, distributions or entitlements under any Benefit Plan
sponsored or maintained by SYNNEX or Concentrix on the part of any Employee or Former Employee. References to SYNNEX Employees, Concentrix Employees, Former SYNNEX Employees and Former Concentrix Employees shall be deemed to refer to their
beneficiaries, dependents, survivors and alternate payees, as applicable. 
  

	 	4.	 Assignment of Employees 

4.1 Assignments and Transfer of Employees. Effective as of no later than the Effective Time and except as otherwise agreed by the
Parties, SYNNEX shall use its commercially reasonable efforts to ensure that (a) each Concentrix Employee is employed by Concentrix as of immediately after the Effective Time and (b) each SYNNEX Employee is employed by SYNNEX as of
immediately after the Effective Time. Each of the Parties agrees to execute, and to seek to have the applicable Employees execute, such documentation as may be necessary to reflect such assignment or transfer. 

4.2 At-Will Status. Nothing in this EMA shall create any obligation on the part of
SYNNEX or Concentrix to (a) continue the employment of any Employee or permit the return from a leave of absence for any period after the date of this EMA (except as required by applicable law) or (b) change the employment status of any
Employee from “at will,” to the extent that such Employee is an “at will” employee under applicable law. 
 4.3
Severance. The Parties acknowledge and agree that, except as required by applicable law, the Separation and the assignment, transfer or continuation of the employment of Employees as contemplated by this Section 4 shall not be deemed an
involuntary termination of employment entitling any Concentrix Employee or SYNNEX Employee to severance payments or benefits. 

  
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 4.4 Not a Change in Control. The Parties acknowledge and agree that neither
the consummation of the Separation nor any transaction contemplated by this EMA, the Separation and Distribution Agreement or any ancillary agreement shall be deemed a “change in control,” a “change of control,” or term of
similar import for purposes of any Benefit Plan or other employee or service provider arrangement sponsored or maintained by SYNNEX or Concentrix; provided, however, that, for purposes of the July 2019 Awards (as defined below) only, the Separation
and Distribution shall be deemed a “change in control of Concentrix,” as used in the award agreements governing such awards. 
  

	 	5.	 Equity Incentive Awards. 

5.1 Outstanding SYNNEX Options. Each SYNNEX Option held by a SYNNEX Employee, a SYNNEX Director, a Concentrix Employee, or a
Former Employee, that is outstanding and unexercised as of immediately prior to the Effective Time, shall be converted into both a SYNNEX Option and a Concentrix Option, and shall otherwise be subject to the same terms and conditions after the
Effective Time as the terms and conditions applicable to such SYNNEX Option immediately prior to the Effective Time (except that, for Concentrix Employees, references to service with SYNNEX in the applicable plan and award agreement shall be deemed
to refer to service with Concentrix, unless clearly dictated otherwise by context); provided, however, that certain restrictions may be imposed on the SYNNEX Option or the Concentrix Option after the Effective Time if necessary and appropriate to
comply with applicable Law; and further provided, however, that from and after the Effective Time, (i) the per share exercise price of such SYNNEX Option, rounded up to the nearest whole cent, shall be equal to the quotient obtained by dividing
(A) the per share exercise price of such SYNNEX Option immediately prior to the Effective Time by (B) the SYNNEX Ratio; and (ii) the per share exercise price of such Concentrix Option, rounded up to the nearest whole cent, shall be
equal to the quotient obtained by dividing (A) the per share exercise price of the corresponding SYNNEX Option immediately prior to the Effective Time by (B) the Concentrix Ratio. 

5.2 Outstanding SYNNEX RSU Awards. Each SYNNEX RSU Award held by a SYNNEX Employee, a SYNNEX Director, a Concentrix Employee
(other than such SYNNEX RSUs as are subject to Section 5.3), or a Former Employee that is outstanding as of immediately prior to the Effective Time, shall be converted into both a SYNNEX RSU and a Concentrix RSU and shall otherwise be subject
to the same terms and conditions after the Effective Time as the terms and conditions applicable to such SYNNEX RSU Award immediately prior to the Effective Time, including any deferral election applicable to the delivery of vested shares (except
that, for Concentrix Employees, references to service with SYNNEX in the applicable plan and award agreement shall be deemed to refer to service with Concentrix, unless clearly dictated otherwise by context); provided, however, that certain
restrictions may be imposed on the SYNNEX RSU Award or the Concentrix RSU Award after the Effective Time if necessary and appropriate to comply with applicable Law. For any SYNNEX RSU Awards that are subject to performance-based vesting as of or
after the Effective Time, SYNNEX shall determine the extent to which the performance criteria (as interpreted by SYNNEX, in its sole discretion) have been met and the number of RSUs that shall vest for each SYNNEX Employee, and SYNNEX and Concentrix
shall determine in good faith the extent to which the performance criteria have been met and the number of RSUs that shall vest for each Concentrix Employee. 

  
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 5.3 Certain Concentrix RSU Awards. 

(a) On or as promptly as practicable following the Distribution Date, certain outstanding SYNNEX RSU Awards held by Concentrix Employees with a
grant date of July 19, 2019 (the “July 2019 Awards”) and certain outstanding SYNNEX RSU Awards held by Concentrix Employees with a grant date of February 14, 2018 or February 1, 2019 (the “Concentrix LTIP Awards” and,
together with the July 2019 Awards, the “Concentrix Management Awards”) and, in each case, designated by SYNNEX or Concentrix for treatment under this Section 5.3 shall be converted into Concentrix RSU Awards and shall otherwise be
subject to substantially the same terms and conditions after the Effective Time as the terms and conditions applicable to the corresponding SYNNEX RSU Award immediately prior to the Effective Time, including any deferral election applicable to the
delivery of vested shares (except that references to SYNNEX in the applicable plan and award agreement shall refer to Concentrix); provided, however, that certain restrictions may be imposed on the Concentrix RSU Award after the Effective Time if
necessary and appropriate to comply with applicable Law, and further provided, that from and after the Effective Time, the number of Concentrix Shares to which such Concentrix RSU Award relates shall be equal to the product obtained by multiplying
(i) the number of SYNNEX Shares to which the corresponding Concentrix Management Award related immediately prior to the Effective Time by (ii) the Concentrix Ratio (with any resulting fractional share paid to the award holder promptly
following the Effective Time in the form of a cash payment; provided, however, that if the cash payment may result in adverse tax or legal treatment of the award holder, SYNNEX or any member of the SYNNEX Group, as determined by SYNNEX in its sole
discretion, the shares subject to the Concentrix RSU Award may instead be rounded down to the nearest whole number of shares). For any Concentrix RSU Awards that are subject to performance-based vesting as of or after the Effective Time, Concentrix
shall determine the extent to which the performance criteria (as interpreted by Concentrix, in its sole discretion) have been met and the number of RSUs that shall vest for each Concentrix Employee. 

(b) On or as promptly as practicable following the Distribution Date, certain outstanding SYNNEX RSU Awards held by SYNNEX Employees with a
grant date of February 14, 2018 or February 1, 2019 (collectively, the “SYNNEX LTIP Awards”) and designated by SYNNEX for treatment under this Section 5.3 shall be adjusted by SYNNEX by multiplying (i) the number of SYNNEX Shares to which
the corresponding SYNNEX LTIP Award related immediately prior to the Effective Time by (ii) the SYNNEX Ratio (with any resulting fractional share paid to the award holder promptly following the Effective Time in the form of a cash payment; provided,
however, that if the cash payment may result in adverse tax or legal treatment of the award holder, SYNNEX or any member of the SYNNEX Group, as determined by SYNNEX in its sole discretion, the shares subject to the SYNNEX LTIP Award may instead be
rounded down to the nearest whole number of shares). Such adjusted SYNNEX LTIP Awards shall otherwise be subject to the same terms and conditions after the Effective Time as the terms and conditions applicable to the corresponding SYNNEX LTIP Award
immediately prior to the Effective Time, including any deferral election applicable to the delivery of vested shares. 
 5.4
Outstanding SYNNEX RSA Awards. Each SYNNEX RSA Award held by a SYNNEX Employee, a SYNNEX Director, a Concentrix Employee, or a Former Employee that is outstanding as of immediately prior to the Effective Time, shall be converted into both a
SYNNEX RSA Award and a Concentrix RSA Award and shall otherwise be subject to the same terms and conditions after the Effective Time as the terms and conditions applicable to such SYNNEX RSA Award immediately prior to the Effective Time (except
that, for Concentrix Employees, references to service with SYNNEX in the applicable plan and award agreement shall be deemed to refer to service with Concentrix, unless clearly dictated otherwise by context); provided, however, that certain
restrictions may be imposed on the SYNNEX RSA Award or the Concentrix RSA Award after the Effective Time if necessary and appropriate to comply with applicable Law. Concentrix shall use commercially reasonable efforts to timely obtain from each
person who is receiving a Concentrix RSA Award a signed election form under Section 83(b) of the Internal Revenue Code with respect to any unvested Concentrix Shares for which such person desires to make a Section 83(b) election. 

5.5 Tax Reporting and Withholding. Unless prohibited by applicable Law, following the Effective Time, (i) SYNNEX shall be
solely responsible for all Liabilities, including all income, payroll and other tax remittance and reporting, and entitled to all tax deductions, associated with SYNNEX Awards, and (ii) Concentrix shall be solely responsible for all
Liabilities, including all income, payroll and other tax remittance and reporting, and entitled to all tax deductions associated with, Concentrix Awards. SYNNEX and Concentrix agree to enter into any necessary agreements regarding the subject matter
of this Section 5 to enable SYNNEX and Concentrix to fulfill their respective obligations hereunder, including but not limited to compliance with all applicable Laws regarding the reporting, withholding or remitting of income and/or taxes. 

  
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 5.6 Registration and Other Regulatory Requirements. Concentrix agrees to file
one or more registration statements with respect to, and to cause to be registered pursuant to the Securities Act, the Concentrix Shares authorized for issuance under the Concentrix Equity Plan, as required pursuant to the Securities Act, before the
date of issuance of any Concentrix Shares pursuant to the Concentrix Equity Plan. The Parties shall take such additional actions as are deemed necessary or advisable to effectuate the foregoing provisions of this Section 5, including compliance
with securities Laws and other legal requirements associated with equity compensation awards in affected non-U.S. jurisdictions. 

5.7 SYNNEX Awards in Certain Non-U.S. Jurisdictions. Notwithstanding the foregoing
provisions of this Section 5, the Parties may mutually agree, in their sole discretion, not to treat certain outstanding SYNNEX Awards held by individuals located outside of the United States pursuant to the foregoing provisions of this
Section 5, where those actions would create or trigger adverse legal, accounting or tax consequences for SYNNEX, Concentrix, and/or the affected non-U.S. award holders. In such circumstances, SYNNEX
and/or Concentrix may take any action necessary or advisable to prevent any such adverse legal, accounting or tax consequences, including, but not limited to, agreeing to modify any aspect of the treatment set forth in this Section 5 or to
apply an alternate treatment. Where and to the extent required by applicable Law or tax considerations outside the United States, any adjustments described in this Section 5 shall be deemed to have been effectuated immediately prior to the
Distribution Date. 
 5.8 Concentrix Nonequity Incentive Plan. Following the Effective Time, Concentrix shall assume any non-equity bonus arrangements under which Concentrix Employees participate. Concentrix shall be responsible for determining all non-equity bonus awards that would otherwise be
payable to Concentrix Employees for any performance periods that are open when the Effective Time occurs or that begin following the Effective Time. Concentrix shall also determine for Concentrix Employees (i) the extent to which established
performance criteria (as interpreted by Concentrix, in its sole discretion) have been met and (ii) the payment level for each Concentrix Employee. 
  

	 	6.	 General and Administrative 

6.1 Employee Records. 

(a) Sharing of Information. Subject to and in compliance with any limitations imposed by applicable Law, SYNNEX and Concentrix (acting
directly or through members of the SYNNEX Group or the Concentrix Group, respectively) shall provide to the other and their respective authorized agents and vendors all information necessary (including information for purposes of determining benefit
eligibility, participation, vesting and calculation of benefits) on a timely basis under the circumstances for the parties to perform their respective duties under this EMA. To the extent that such information is maintained by a third party vendor,
each party shall use its commercially reasonable efforts to require the third party vendor to provide the necessary information and assist in resolving discrepancies or obtaining missing data. 

  
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 (b) Transfer of Personnel Records and Authorization. Subject to and in compliance
with any limitation imposed by applicable Law and to the extent that it has not done so before the Effective Time, SYNNEX shall transfer to Concentrix any and all employment records (including any Form I-9,
Form W-2 or other IRS and relevant tax forms applicable in any non-U.S. jurisdiction) with respect to Concentrix Employees and Former Concentrix Employees and other
records reasonably required by Concentrix to enable Concentrix properly to carry out its obligations under this EMA. Subject to and in compliance with any limitation imposed by applicable Law and to the extent that it has not done so before the
Effective Time, Concentrix shall transfer to SYNNEX any and all employment records (including any Form I-9, Form W-2 or other IRS and relevant Tax forms applicable in
any non-U.S. jurisdiction) with respect to SYNNEX Employees and Former SYNNEX Employees and other records reasonably required by SYNNEX to enable SYNNEX properly to carry out its obligations under this EMA.
The transfer of records generally shall occur as soon as administratively practicable at or after the Effective Time. Each Party will permit the other Party reasonable access to Employee records, to the extent reasonably necessary for such accessing
Party to carry out its obligations hereunder. 
 (c) Access to Records. To the extent not inconsistent with this EMA, the Separation
and Distribution Agreement or any applicable privacy protection Laws or regulations, reasonable access to Employee-related and Benefit Plan-related records after the Effective Time will be provided to members of the SYNNEX Group and members of the
Concentrix Group pursuant to the terms and conditions of Article VI of the Separation and Distribution Agreement. 
 (d) Maintenance of
Records. With respect to retaining, destroying, transferring, sharing, copying and permitting access to all Employee-related information, SYNNEX and Concentrix shall comply with all applicable Laws, regulations and internal policies, and shall
indemnify and hold harmless each other from and against any and all Liability, claims, actions, and damages that arise from a failure (by the indemnifying Party or its Subsidiaries or their respective agents) to so comply with all applicable Laws,
regulations and internal policies applicable to such information. 
 (e) Cooperation. Each Party shall use commercially reasonable
efforts to cooperate and work together to unify, consolidate and share (to the extent permissible under applicable privacy/data protection laws) all relevant documents, resolutions, government filings, data, payroll, employment and Benefit Plan
information on regular timetables and cooperate as needed with respect to (i) any claims or reasonable inquiry under, audit of, or litigation with respect to, a Benefit Plan, policy or arrangement contemplated by this EMA, (ii) efforts to
seek a determination letter, private letter ruling or advisory opinion from the IRS or U.S. Department of Labor, or other comparable non-U.S. letter, ruling or opinion from any other Governmental Authority as
applicable, in any such case on behalf of any Benefit Plan, policy or arrangement contemplated by this EMA, (iii) any filings that are required to be made or supplemented to the IRS, U.S. Pension Benefit Guaranty Corporation, U.S. Department of
Labor or any other Governmental Authority and (iv) any audits by a Governmental Authority or corrective actions in either case, relating to any Benefit Plan, labor or payroll practices, including but not limited to with respect to any
Employment Taxes, and (v) reconciliation and administration of post-closing compensation, benefit, employment, and payroll issues; provided, however, that requests for cooperation must be reasonable and not unduly interfere with
daily business operations. 

  
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 (f) Confidentiality. Notwithstanding anything in this EMA to the contrary, all
confidential records and data relating to Employees to be shared or transferred pursuant to this EMA shall be subject to Section 6.9 of the Separation and Distribution Agreement and the requirements of applicable Law. 

(g) Interaction with Other Agreements. To the extent not inconsistent with this EMA or any applicable privacy protection Laws or
regulations, the foregoing rights and obligations of this Section 6.1 shall be in addition to any similar or related rights and obligations that may be provided or applicable to members of the SYNNEX Group or members of the Concentrix Group, as
applicable, under the Separation and Distribution Agreement or Tax Matters Agreement, if and as applicable. 
 6.2. Preservation
of Rights to Amend. The rights of each member of the SYNNEX Group and each member of the Concentrix Group to amend, waive, or terminate any plan, arrangement, agreement, program, or policy referred to herein shall not be limited in any way by
this EMA. 
 6.3. Fiduciary Matters. SYNNEX and Concentrix each acknowledges that actions required to be taken pursuant to this EMA
may be subject to fiduciary duties or standards of conduct under ERISA or other applicable Law, and no Party shall be deemed to be in violation of this EMA if it fails to comply with any provisions hereof based upon its good faith determination
(which determination may include, but shall not be required to be, based on advice from counsel experienced in such matters) that to do so would violate such a fiduciary duty or standard. Each Party shall be responsible for taking such actions as
are deemed necessary and appropriate to comply with its own fiduciary responsibilities and shall fully release and indemnify the other Party for any Liabilities caused by the failure to satisfy any such responsibility. 

6.4. Code Section 409A. Notwithstanding anything to the contrary herein, if any of the provisions of this EMA would
result in imposition of taxes and/or penalties under Section 409A of the Code, SYNNEX and Concentrix shall cooperate in good faith to modify the applicable provision so that such taxes and/or penalties do not apply in order to comply with the
provisions of Section 409A of the Code, other applicable provisions of the Code and/or any rules, regulations or other regulatory guidance issued under such statutory provisions. 

6.5. Further Assurances. Each Party hereto shall take, or cause to be taken, any and all reasonable actions, including the execution,
acknowledgment, filing and delivery of any and all documents and instruments that any other Party hereto may reasonably request in order to effect the intent and purpose of this EMA and the transactions contemplated hereby. 

6.6. Counterparts; Entire Agreement; Corporate Power. 

(a) This EMA may be executed in one or more counterparts, all of which shall be considered one and the same agreement, and shall become
effective when one or more counterparts have been signed by each of the Parties and delivered to the other Party. 
 (b) This EMA, the
Separation and Distribution Agreement and the Ancillary Agreements and the Exhibits, Schedules and appendices hereto and thereto contain the entire agreement between the Parties with respect to the subject matter hereof, supersede all previous

  
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agreements, negotiations, discussions, writings, understandings, commitments and conversations with respect to such subject matter, and there are no agreements or understandings between the
Parties other than those set forth or referred to herein or therein. SYNNEX represents on behalf of itself and, to the extent applicable, each other member of the SYNNEX Group, and Concentrix represents on behalf of itself and, to the extent
applicable, each other member of the Concentrix Group, as follows: 
 (i) each such Person has the requisite corporate or
other power and authority and has taken all corporate or other action necessary in order to execute, deliver and perform this EMA and to consummate the transactions contemplated hereby; and 

(ii) this EMA has been duly executed and delivered by it and constitutes a valid and binding agreement of it enforceable in
accordance with the terms hereof. 
 (c) Each Party acknowledges that it and each other Party is executing this EMA by facsimile, stamp or
mechanical signature and that delivery of an executed counterpart of a signature page to this EMA (whether executed by manual, stamp or mechanical signature) by facsimile or by email in portable document format (PDF) shall be effective as delivery
of such executed counterpart of this EMA. Each Party expressly adopts and confirms each such facsimile, stamp or mechanical signature (regardless of whether delivered in person, by mail, by courier, by facsimile or by email in portable document
format (PDF)) made in its respective name as if it were a manual signature delivered in person, agrees that it will not assert that any such signature or delivery is not adequate to bind such Party to the same extent as if it were signed manually
and delivered in person and agrees that, at the reasonable request of the other Party at any time, it will as promptly as reasonably practicable cause this EMA to be manually executed (any such execution to be as of the date of the initial date
thereof) and delivered in person, by mail or by courier. 
 6.7. Governing Law. This EMA (and any claims or disputes arising out of
or related hereto or to the transactions contemplated hereby or to the inducement of any Party to enter herein, whether for breach of contract, tortious conduct or otherwise and whether predicated on common law, statute or otherwise) shall be
governed by and construed and interpreted in accordance with the laws of the State of Delaware, irrespective of the choice of Laws principles of the State of Delaware, including all matters of validity, construction, effect, enforceability,
performance and remedies. 
 6.8. Assignability. This EMA will be binding upon and inure to the benefit of the Parties and their
respective successors and permitted assigns; provided, that neither Party may assign its rights or delegate its obligations under this EMA without the express prior written consent of the other Party. Notwithstanding the foregoing, no such consent
will be required for (i) the assignment of a Party’s rights and obligations under this EMA in whole or in part to any of its Subsidiaries; provided, that no such assignment shall release such Party from any liability or obligation under
this EMA; or (ii) the assignment of a Party’s rights and obligations under this in whole (i.e., the assignment of a party’s rights and obligations under this EMA, the Separation and Distribution Agreement and all Ancillary
Agreements all at the same time) in connection with a change of control of a Party so long as the resulting, surviving or transferee Person assumes all the obligations of the relevant party thereto by operation of Law or pursuant to an agreement in
form 

  
 12 

 
and substance reasonably satisfactory to the other Party. Nothing herein is intended to, or will be construed to, prohibit either Party or any member of its Group from being party to or
undertaking a change of control. 
 6.9. Third-Party Beneficiaries. The provisions of this EMA are solely for the benefit of the
Parties and are not intended to confer upon any other Person except the Parties any rights or remedies hereunder. There are no third-party beneficiaries of this EMA and this EMA shall not provide any other Third Party with any remedy, claim,
Liability, reimbursement, claim of action or other right in excess of those existing without reference to this EMA. Nothing in this EMA is intended to amend any Benefit Plan or affect the applicable plan sponsor’s right to amend or terminate
any Benefit Plan pursuant to the terms of such plan. The provisions of this EMA are solely for the benefit of the Parties, and no current or former Employee, officer, director, independent contractor, consultant, alternative workforce (AWF)
individual or any other individual associated therewith shall be regarded for any purpose as a third-party beneficiary of this EMA. 

6.10. Notices. All notices, requests, claims, demands or other communications under this EMA shall be in writing, together with a copy
by electronic mail (which shall not constitute notice) and shall be given or made (and shall be deemed to have been duly given or made upon acknowledgement of receipt) by delivery in person, by overnight courier service, by facsimile, or by
registered or certified mail (postage prepaid, return receipt requested) to the respective Parties at the following addresses (or at such other address for a Party as shall be specified in a notice given in accordance with this Section 6.10):

 If to SYNNEX, to: 
 SYNNEX
Corporation 
 44201 Nobel Drive 

Fremont, CA 94538 
 Attn:
General Counsel 
 If to Concentrix, to: 

Concentrix Corporation 
 44111
Nobel Drive 
 Fremont, CA 94538 

Attn: EVP, Legal 
 A Party may,
by notice to the other Party, change the address to which such notices are to be given. 
 6.11. Severability. If any provision of
this EMA or the application thereof to any Person or circumstance is determined by a court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions hereof, or the application of such provision to Persons or
circumstances or in jurisdictions other than those as to which it has been held invalid or unenforceable, shall remain in full force and effect and shall in no way be affected, impaired or invalidated thereby. Upon such determination, the Parties
shall negotiate in good faith in an effort to agree upon such a suitable and equitable provision to effect the original intent of the Parties. 

  
 13 

 6.12. Force Majeure. No Party shall be deemed in default of this EMA or, unless
otherwise expressly provided therein, any Ancillary Agreement for any delay or failure to fulfill any obligation (other than a payment obligation) hereunder or thereunder so long as and to the extent to which any delay or failure in the fulfillment
of such obligation is prevented, frustrated, hindered or delayed as a consequence of circumstances of Force Majeure. In the event of any such excused delay, the time for performance of such obligation (other than a payment obligation) shall be
extended for a period equal to the time lost by reason of the delay. A Party claiming the benefit of this provision shall, as soon as reasonably practicable after the occurrence of any such event, (a) provide written notice to the other Party
of the nature and extent of any such Force Majeure condition; and (b) use commercially reasonable efforts to remove any such causes and resume performance under this EMA and the Ancillary Agreements, as applicable, as soon as reasonably
practicable. 
 6.13. Headings. The article, section and paragraph headings contained in this EMA are for reference purposes only and
shall not affect in any way the meaning or interpretation of this EMA. 
 6.14. Survival of Covenants. Except as expressly set forth
in this EMA, the covenants, representations and warranties and other agreements contained in this EMA, and Liability for the breach of any obligations contained herein, shall survive the Separation and the Distribution and shall remain in full force
and effect in accordance with its terms. 
 6.15. Waivers of Default. Waiver by a Party of any default by the other Party of any
provision of this EMA shall not be deemed a waiver by the waiving Party of any subsequent or other default, nor shall it prejudice the rights of the other Party. No failure or delay by a Party in exercising any right, power or privilege under this
EMA shall operate as a waiver thereof, nor shall a single or partial exercise thereof prejudice any other or further exercise thereof or the exercise of any other right, power or privilege. 

6.16. Dispute Resolution. The dispute resolution procedures set forth in Article VII of the Separation and Distribution Agreement shall
apply to any dispute, controversy or claim arising out of or relating to this EMA. 
 6.17. Specific Performance. Subject to Article
VII of the Separation and Distribution Agreement, in the event of any actual or threatened default in, or breach of, any of the terms, conditions and provisions of this EMA, the Party or Parties who are, or are to be, thereby aggrieved shall have
the right to specific performance and injunctive or other equitable relief (on an interim or permanent basis) in respect of its rights or their rights under this EMA, in addition to any and all other rights and remedies at Law or in equity, and all
such rights and remedies shall be cumulative. The Parties agree that the remedies at Law for any breach or threatened breach, including monetary damages, may be inadequate compensation for any loss and that any defense in any Action for specific
performance that a remedy at Law would be adequate is waived. Any requirements for the securing or posting of any bond with such remedy are hereby waived by each of the Parties. 

6.18. Amendments. No provisions of this EMA shall be deemed waived, amended, supplemented or modified by a Party, unless such waiver,
amendment, supplement or modification is in writing and signed by the authorized representative of the Party against whom it is sought to enforce such waiver, amendment, supplement or modification. 

  
 14 

 6.19. Interpretation. In this EMA, (a) words in the singular shall be deemed to
include the plural and vice versa and words of one gender shall be deemed to include the other genders as the context requires; (b) the terms “hereof,” “herein,” and “herewith” and words of similar import shall,
unless otherwise stated, be construed to refer to this EMA as a whole (including all of the Schedules, Exhibits and Appendices hereto and thereto) and not to any particular provision of this EMA; (c) Article, Section, Schedule, Exhibit, and
Appendix references are to the Articles, Sections, Schedules, Exhibits, and Appendices to this EMA unless otherwise specified; (d) unless otherwise stated, all references to any agreement shall be deemed to include the exhibits, schedules and
annexes to such agreement; (e) the word “including” and words of similar import when used in this EMA shall mean “including, without limitation,” unless otherwise specified; (f) the word “or” shall not be
exclusive; (g) unless otherwise specified in a particular case, the word “days” refers to calendar days; (h) references to “business day” shall mean any day other than a Saturday, a Sunday or a day on which banking
institutions are generally authorized or required by law to close in the United States or San Jose, California; (i) references herein to this EMA or any other agreement contemplated herein shall be deemed to refer to this EMA or such other
agreement as of the date on which it is executed and as it may be amended, modified or supplemented thereafter, unless otherwise specified; and (j) unless expressly stated to the contrary in this EMA, all references to “the date
hereof,” “the date of this EMA,” “hereby” and “hereupon” and words of similar import shall all be references to [•], 2020. 

6.20. Limitations of Liability. Notwithstanding anything in this EMA to the contrary, neither Concentrix or any member of the
Concentrix Group, on the one hand, nor SYNNEX or any member of the SYNNEX Group, on the other hand, shall be liable under this EMA to the other for any indirect, punitive, exemplary, remote, speculative or similar damages in excess of compensatory
damages of the other arising in connection with the transactions contemplated hereby (other than any such Liability with respect to a Third-Party Claim). 

6.21. Mutual Drafting. This EMA shall be deemed to be the joint work product of both Parties and any rule of construction that a
document shall be interpreted or construed against a drafter of such document shall not be applicable to this EMA. 
 [Remainder of page
intentionally left blank] 

  
 15 

 IN WITNESS WHEREOF, this Employee Matters Agreement has been duly executed and delivered by
the parties hereto by their respective officers thereunto duly authorized as of the date first written above. 
  

			
	CONCENTRIX CORPORATION
		
	By:	 	  

	Name:	 	
	Title:	 	

  

			
	SYNNEX CORPORATION
		
	By:	 	  

	Name:	 	
	Title:	 	

  
 [Signature Page to
Employee Matters Agreement]EX-10.3

 Exhibit 10.3 

Form of SYNNEX-Concentrix Commercial Agreement 

This Agreement applies to services and other items that Concentrix may supply to SYNNEX, or SYNNEX may supply to Concentrix (each, as applicable and as
indicated in the relevant Statement of Work, the “Supplier” or “Customer”). The specific services or other items to be provided by Supplier will be as described in one or more Statements of Work referencing this Agreement and
signed by both parties. 

 

	1.	 DEFINITIONS 

1.1 “Affiliate” means any corporation, partnership or other business entity that controls, is controlled by, or is under common control with another
entity. 
 1.2 “Agreement” means this SYNNEX-Concentrix Commercial Agreement. 

1.3 “Deliverables” has the meaning set forth in Section 5.1(B) (Deliverables). 

1.4 “Customer Materials” has the meaning set forth in Section 5.1(A) (Ownership). 

1.5 “Party” and related terms. As used herein: (i) “parties” means Supplier and Customer collectively, (ii) “party” means either
Supplier or Customer, as the context dictates, and (iii) “third party” or “third parties” means any person(s) or entity(ies) other than the parties. 

1.6 “Required Consents” has the meaning set forth in Section 2.3 (Consents). 

1.7 “Services” means the services to be provided by Supplier to Customer as expressly set forth in an SOW. “Services” also includes any
services, functions, and responsibilities which are not specified in an SOW but are reasonably and necessarily required for the proper performance and provision of the Services. 

1.8 “Statement(s) of Work” or “SOW(s)” means document(s), executed by both parties and referencing this Agreement, describing Services to
be provided by Supplier to Customer. 
 1.9 “Supplier Materials” has the meaning set forth in Section 5.1(A) (Ownership). 

1.10 “Term” has the meaning set forth in Section 10.1 (Term and Termination).

 Terms defined in the body of the Agreement that are not used outside of the Section in which they are defined
are not listed above. 
  

	2.	 SERVICES 

2.1 Statements of Work. Services will be provided hereunder pursuant to SOW(s) executed by the parties. Each SOW shall be governed by the terms of this
Agreement and shall specify details with respect to the transaction such as the Services and Deliverables (if any) to be provided by Supplier, applicable pricing, support to be provided by Customer, and the start date and delivery schedule. In the
event of an inconsistency between the terms of this Agreement and those of any SOW, the provisions of this Agreement shall control. This Agreement does not commit Supplier or Customer to any particular quantity or dollar amount of Services. Any such
commitments will be as set forth in the applicable SOW(s). 
 2.2 Change in Services. Customer or Supplier may propose changes to the Services. Any
proposed changes will be provided to the other party in writing. Supplier will evaluate proposed changes and will advise Customer of any changes to price, schedule, or other terms associated with such change. Changes shall be effective only upon
written agreement signed by an authorized representative of each party. Any agreed dates or timeframes for delivery of Services shall be extended by the period of any delay in commencement of Services or inability to provide Services that is not the
fault of Supplier. Supplier shall be entitled to reimbursement of its reasonable costs incurred as a result of any such delay or inability caused by the acts or omissions of Customer. 

2.3 Consents. Customer will ensure that (i) any information or materials provided by Customer will not violate or infringe upon the rights of
third parties; (ii) Supplier will have sufficient, free, and safe access to facilities, systems, programs products and business processes owned or otherwise accessed or used by the Customer to the extent reasonably required for performance of
the Services; and (iii) any consents or approvals required in connection with such access, are obtained ((i), (ii) and (iii) collectively, “Required Consents”).

 

  
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 2.4 Affiliates. Affiliates of SYNNEX and/or Concentrix may also enter into SOW(s) under this Agreement.
In this case, references to “Customer” and “Supplier” in this Agreement shall be deemed to be references to the Affiliate(s) executing the SOW. 
  

	3.	 FEES AND PAYMENT 

3.1 Rates. Customer will pay Supplier in accordance with the billing structure and rates set forth in the SOW. Unless provided otherwise in an SOW, the
rates referenced in any SOW shall be subject to an increase, not to exceed any increase in the Consumer Price Index in the relevant delivery location over the previous year, in each year after the first year of the Term of such SOW. Any such
increase shall be effective upon ten (10) days’ notice. To the extent applicable, an SOW may also provide for adjustment of rates based on changes in foreign exchange rates. 

3.2 Expense Reimbursement. Customer will reimburse Supplier for reasonable travel, living, and other documented expenses that are incurred by Supplier
personnel in connection with the performance of the SOW and approved in advance by the Customer. 
 3.3 Taxes, Duties, and Fees. The rates and
compensation set forth in the SOW are exclusive of all applicable local, state and federal sales and use taxes, value added taxes, withholding taxes, excise taxes, duties, or any other governmental fees and taxes of whatever nature applicable to the
delivery of the Services, whether now in force or enacted in the future. Customer will be responsible for and will pay when due any and all such taxes, duties, and fees (excluding taxes based on Supplier’s net income). 

3.4 Invoicing, Itemization, and Payment. Supplier will invoice Customer for the Services provided during each month on or before the 10th day of the following month. Payment of invoices is due no later than thirty (30) days following the end of the month during which Services were provided (“Payable Date”)
Supplier will maintain records in support of its charges to the customer for at least one year after the date of the applicable invoice. If Customer wishes to dispute a charge on an invoice, Customer must identify the amount of the disputed
charge and notify Supplier in writing of its dispute within a reasonable time, but in no event more than thirty (30) days of the invoice date, or the dispute shall be waived and the Services and/or

 
associated Deliverables will be deemed accepted. Any payment not received by the Payable Date will be assessed a late payment charge of one percent (1%) per month, or the highest rate allowed by
applicable law, whichever is lower. Unless otherwise agreed by the parties, invoicing and payment shall be in the currency specified in the SOW or, if no currency is specified, United States Dollars. 

3.5 Initial Investments. As an accommodation to Customer, Supplier may allocate Customer’s payment for certain initial investments made by
Supplier in relation to Services over the Term of the applicable SOW. Any investments so allocated will be identified in the SOW. In the event an SOW is terminated prior to expiration of its Term for any reason, Customer shall pay Supplier, in
addition to other amounts owed pursuant to the terms of this Agreement, the amount of any such investments that were allocated to periods after the date of termination. 
  

	4.	 WARRANTY 

4.1 Supplier warrants that: (i) Services will be performed using reasonable care and skill and (ii) any Deliverables will conform substantially to
the specifications as set forth in the applicable SOW for ninety (90) days after delivery to the Customer. 
 4.2 THIS WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES WHETHER STATUTORY, EXPRESS, OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT. SUPPLIER DOES NOT WARRANT
UNINTERRUPTED OR ERROR FREE PERFORMANCE OF SERVICES OR DELIVERABLES. 
  

	5.	 PROPRIETARY RIGHTS 

5.1 Intellectual Property Rights. Except as expressly set forth herein, each party shall retain sole ownership of, and all rights to, any intellectual
property of any kind previously owned or independently created by that party. 
 (A) Ownership. Except for Customer’s rights in Deliverables as
set forth in Section 5.1(B), Supplier shall own all right, title and interest in and to any software, tools, techniques, trade secrets, templates, methodologies, knowledge bases, or other intellectual property previously created or

 

  
 Page 2 of 7 

 
owned by Supplier or developed by Supplier outside the scope of this Agreement or in the performance of Services (“Supplier Materials”). Customer will retain all right, title and
interest in any software, tools, techniques, trade secrets or, templates, methodologies, knowledge bases, other intellectual property previously created or owned by Customer, or developed by Customer outside the scope of this Agreement, that it
supplies to Supplier in connection with the Services (“Customer Materials”). Customer shall obtain no rights in the Supplier Materials, except the right to use such Supplier Materials in connection with its receipt of the Services during
the Term of the applicable SOW. Supplier shall obtain no rights in the Customer Materials, except the right to use such Customer Materials as necessary for the performance of the Services during the Term of the applicable SOW. 

(B) Deliverables. Customer will own the copyright in any newly-created materials that are prepared for and delivered to the Customer as part of the
Services and are identified in the SOW as a deliverable (“Deliverables”). To the extent any Supplier Materials previously created or owned by Supplier or developed by Supplier outside the scope of this Agreement are incorporated into any
Deliverable, Customer shall receive a perpetual, non-exclusive, royalty-free license to use such Supplier Materials, as incorporated, in connection with its use of such Deliverable. 

 

	6.	 CONFIDENTIALITY 

6.1 Confidential Information 
 (A) “Confidential
Information” means any Customer specific terms of this Agreement or any SOW (e.g., prices, services descriptions, or other terms specific to the Customer), which shall be considered Confidential Information of both parties, and any other
information that a party treats as confidential which: (i) is conspicuously marked as confidential or proprietary at the time of disclosure or (ii) if disclosed orally, is identified as confidential at the time of disclosure, and confirmed
by provision to recipient of a brief written description of the information within thirty (30) days after the disclosure. Supplier performance metrics, service delivery processes, methodologies, tools, and pricing information shall be
considered Supplier Confidential Information hereunder whether disclosed orally or in writing, or whether or not

 
marked as confidential or proprietary. Confidential Information may include information of third parties (including Affiliates of a party) that the discloser is obligated to maintain in
confidence. 
 (B) Confidential Information does not include information that: (i) was in the possession of, or was known by, the receiving party prior
to its receipt from the disclosing party, without an obligation to maintain its confidentiality; (ii) is or becomes generally known to the public without violation of this Agreement; (iii) is obtained by the receiving party from a third
party, without an obligation to keep such information confidential; or (iv) is independently developed by the receiving party without use of the disclosing party’s Confidential Information. Confidential Information will be subject to the
terms of this Section 6 for two (2) years from the date of disclosure. 
 6.2 Confidentiality Obligations. 

(A) The receiving party shall use the same degree of care (but in no event less than a reasonable degree of care) to protect the disclosing party’s
Confidential Information as it uses in protecting its own information of a similar nature. Each party will limit access to the other party’s Confidential Information to its and its Affiliates’ employees, agents, and representatives with a
need to know such information and will have a written agreement in place with such persons that provides no less than the level of protection set forth herein. Notwithstanding the foregoing, either party may disclose the other party’s
Confidential Information if and to the extent that such disclosure is required by applicable law, provided that the receiving party uses reasonable efforts to limit the disclosure and provides the disclosing party a reasonable opportunity to review
the disclosure before it is made and to interpose its own objection to the disclosure. 
 (B) The receiving party will use the disclosing party’s
Confidential Information solely for the purposes of satisfying its obligations hereunder or otherwise for the benefit of the disclosing party. Each party understands that the receiving party may now or in the future develop information internally,
or receive information from third parties, that may be similar to disclosed Confidential Information. Nothing in this Agreement shall be construed to limit the receiving party’s development of products or services that may be competitive with
the products, services, processes, systems or methods contemplated by disclosed Confidential Information. 

 

  
 Page 3 of 7 

 (C) Upon request of the disclosing party, the receiving party will return or certify destruction of Confidential
Information that is no longer required for delivery or receipt of Services. Notwithstanding the foregoing, the receiving party may retain a copy of Confidential Information to the extent required by record retention practices or law. 

 

	7.	 STAFFING 

Each party agrees that it will not, directly or indirectly, solicit for hire any employees of the other party that are directly involved in the activities of
such other party in connection with this Agreement during the period such employees are involved in such activities and for a period of one hundred eighty (180) days thereafter. 

 

	8.	 LIMITATION OF LIABILITY 

8.1 IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY, WHETHER IN CONTRACT, TORT, OR OTHERWISE, FOR ANY LOST PROFITS, LOST SAVINGS, LOSS OF DATA,
THIRD PARTY CLAIMS, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES OR COSTS HOWSOEVER ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER OR NOT FORESEEABLE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR COSTS.
EACH PARTY’S LIABILITY UNDER THIS AGREEMENT SHALL IN NO EVENT EXCEED, IN THE AGGREGATE FOR ALL CLAIMS, THE AMOUNT PAYABLE UNDER THE APPLICABLE SOW (OR OTHER TRANSACTION DOCUMENT) DURING THE TWELVE (12) MONTHS PRECEDING THE DATE OF THE MOST
RECENT CLAIM. 
 8.2 The limitations and exclusions in Section 8.1 shall not apply to: 

(A) A party’s breach of Section 7 (Staffing); 
 (B) A
party’s misappropriation or misuse of the other party’s intellectual property; 
 (C) A party’s obligations under Section 9
(Indemnification); 
 (D) Customer’s payment obligations; or 

(E) Any claim to the extent liability for such claim cannot be contractually limited under applicable law.

	9.	 INDEMNIFICATION 

9.1 General Indemnification. Each of the parties agrees that it (the “Indemnifying Party”) shall indemnify the other party (the
“Indemnified Party”), as set forth in this Section 9, against any and all third party claims brought or asserted against the Indemnified Party based on: (i) such third party’s status as an employee or independent contractor
of the Indemnifying Party or the termination of such status, except to the extent the claim arises from the acts or omissions of the Indemnified Party, (ii) bodily injury or death arising from alleged negligence or other wrongful act or
omission of the Indemnifying Party or any of its employees or contractors in connection with this Agreement, or (iii) the Indemnifying Party’s failure to obtain any Required Consent for which such party is responsible under this Agreement.

 9.2 Intellectual Property Indemnification. 
 (A)
Each party shall defend and indemnify the other party against liability to third parties for any claim that, in the case of Supplier, any of the Supplier Materials or Deliverables and in the case of Customer, any Customer Materials, infringe on any
patents or copyrights, trade secrets, or other proprietary rights of such third party; provided, however, that the Indemnifying Party shall have no obligation to the extent any claim arises from (i) modifications by the Indemnified Party or any
party other than the Indemnifying Party; (ii) the Indemnified Party’s combination, operation, or use of the Indemnifying Party’s materials with products, data, or apparatus not provided by the Indemnifying Party or (iii) the
Indemnified Party’s failure to implement or install updates provided by the Indemnifying party. 
 (B) If any Supplier Materials or Deliverables are,
or are likely to be, subject to a claim of infringement by a third party, Supplier may, at its option: (i) modify the Materials or Deliverables to make them non-infringing; (ii) procure for the
Customer the right to continue using the Materials or Deliverables; (iii) replace the Materials or Deliverables with substantially equivalent items; or (iv) take return of the Materials or Deliverables and provide the Customer a credit of
amounts paid for the returned items. As between the parties, this Section 9.2 sets forth each party’s complete liability and exclusive remedy for claims infringement of a third party’s intellectual property rights.

 

  
 Page 4 of 7 

 9.3 Indemnification Payments. For any claim subject to indemnification under this Section 9, the
Indemnifying Party will pay: 
 (A) Damages that a court finally awards to such third party on account of the claim, or the amount of any settlement:
(i) agreed to by the Indemnifying Party if the Indemnifying Party has assumed control of the defense of the claim or (ii) agreed in to good faith by the Indemnified Party, after reasonable notice to and consultation with the Indemnifying
Party, if the Indemnifying Party has not assumed control of the defense of the claim; and 
 (B) Reasonable attorneys’ fees and costs of investigation
incurred by the Indemnified Party following its provision of the notice required under Section 9.4 and prior to the Indemnifying Party’s assuming control of the defense of such claim. 

9.4 Indemnification Procedures: The Indemnified Party shall give prompt written notice of any indemnifiable claim to the Indemnifying Party and shall
not make any admissions of law or fact without the Indemnifying Party’s written consent. The Indemnifying Party shall have the right to conduct and control the defense of any claim for which a right to indemnity is asserted. 

 

	10.	 TERM AND TERMINATION 

10.1 This Agreement shall be effective upon execution by the parties (including execution of a document that incorporates these terms by reference) and shall
continue until terminated as set forth herein. Each SOW shall: (i) be effective on the date set forth therein or, if no date is specified, the date the SOW is executed by both parties and (ii) specify the term during which Services will be
provided pursuant to the SOW (“Term”). If no term is specified in an SOW, the Term shall be deemed to be three years. Any options for extension of the Term will be set out in the applicable SOW. This Agreement or an SOW may be terminated:

 (A) At any time upon the mutual written agreement of both parties; 

(B) By the non-breaching party, following a material breach of this Agreement (in the case of termination of the
Agreement), or the applicable SOW (in the case of termination

 
of an SOW), by the other party and the breaching party’s failure to cure such breach within thirty (30) days, or ten (10) days in the case of
non-payment, of it receiving written notice of such breach; 
 (C) By either party upon the other party seeking an
order for relief under the bankruptcy laws of the United States or similar laws of any other jurisdiction, a composition with or assignment for the benefit of creditors, or dissolution or liquidation. 

10.2 SOWs may provide for Customer’s termination of the SOW prior to expiration of the applicable Term, subject to Customer’s payment of applicable
termination charges as stated therein. 
 10.3 Either party may terminate this Agreement upon thirty (30) days’ prior written notice to the other
party. Upon such termination, any SOWs then in effect under this Agreement will remain in effect and subject to the terms of this Agreement for the remainder of their respective Terms, unless otherwise terminated in accordance with the terms of this
Agreement or the applicable SOW. 
 10.4 Effect of Termination. Supplier will cease work on terminated Services on the effective date of the
termination. Supplier may provide termination assistance services, as agreed between the parties, subject to Supplier’s prevailing rates for such services. 

10.5 Survival. The provisions of Sections 5 through 10 (inclusive of all subsections) shall survive any termination or expiration of this
Agreement. 
  

	11.	 MISCELLANEOUS 

11.1 Entire Agreement and Modification. This Agreement and SOWs entered into hereunder shall constitute the entire agreement between the parties with
respect to the transactions contemplated hereby and supersedes all prior agreements and understandings between the parties relating to such transactions. No modification of this Agreement or any SOW (including any mutually agreed termination) shall
be binding unless in writing and signed by an authorized representative of each party. To the extent permitted by applicable law, any reproduction of this Agreement or SOW(s) made by reliable means (e.g., photocopy or facsimile) is considered an
original. 

 

  
 Page 5 of 7 

 11.2 Assignment. This Agreement shall be binding upon and inure to the benefit of the parties and their
respective successors and permitted assigns. Neither party hereto shall in any way sell, transfer, assign, or otherwise dispose of any of the rights, privileges, duties and obligations granted or imposed upon it under this Agreement; provided,
however, either party shall have the right to assign its rights, duties and responsibilities under this Agreement to an Affiliate. Assignment of this agreement by either party to a successor organization by merger or acquisition does not require the
consent of the other party. Any purported assignment in violation of this Section 11.2 shall be void. 
 11.3 Compliance with Laws. 

(A) General. Supplier shall be responsible for complying with all laws that apply to Supplier in its capacity as a provider of the Services, including
obtaining necessary approvals and permits required by such laws to perform its obligations under this Agreement. Customer shall be responsible for complying with all laws that apply to it in connection with its receipt or use of the Services,
including obtaining any necessary approvals and permits required by such laws. Customer will be responsible to ensure that Supplier’s performance of Services in accordance with agreed services descriptions meets Customer’s legal and
regulatory requirements. 
 (B) Sales Support. If Services include sales support activities, Customer shall ensure that materials provided to
Supplier, such as call scripts and leads, comply with applicable laws and regulations, including any required instructions or disclosures. Unless agreed otherwise in an SOW, Customer will be responsible for screening prospect lists against
applicable “do not call” or similar registries, documenting individual opt-out requests in its own registry, and obtaining any necessary third party consents. 

(C) Export. The parties acknowledge that certain transactions hereunder and equipment, software and technical data to be provided hereunder may be
subject to export controls and sanctions laws and regulations, including those of the United States and other countries that prohibit or limit export or services for certain uses or to certain end users. Neither party shall export or re-export any such items or any direct product thereof or undertake any transaction in violation of any such laws or regulations.

 (D) Data Privacy. For purposes of data processing or any trans-border data flows that are subject to
applicable data privacy laws, Customer shall be deemed the “controller” of personal information provided by Customer and shall determine the purposes and means for which such personal information may be accessed and used by Supplier.
Supplier shall be deemed a “processor” of such personal information and shall process such information in accordance with the Customer’s direction. To the extent the parties and/or our respective Affiliates execute data transfer
agreements for purposes of compliance with applicable data privacy laws, such agreements shall be subject to the terms of, this Agreement. Customer shall be responsible for obtaining all consents from, and providing all notices to, individuals to
enable Supplier to process such personal information. Customer agrees that Supplier, its Affiliates, and contractors may use Customer personnel contact information (including names, phone numbers, and e-mail
addresses) in connection with its business relationship anywhere it does business. 
 (E) Changes in Law. Supplier may, on written notice to
Customer, adjust pricing to account for any change in law that materially affects Supplier’s costs related to the services. If any such adjustments exceed, in the aggregate, 5% of the charges payable under an SOW, the parties will discuss in
good faith alternatives, such as changes in delivery locations, to mitigate adjustments in price. If the parties are not able to agree on a mutually acceptable alternative, either party may terminate the affected SOW upon 90 days’ prior written
notice. In the event of such termination, in addition to other amounts payable hereunder, Customer will reimburse Supplier for its reasonable and actual wind-down costs. 

11.4 Publicity. Supplier may refer to its relationship with Customer in internal communications and in connection with its sales and marketing
activities. Otherwise, neither party grants the other the right to use its (or any of its Affiliates’) trademarks, trade names, or other designations in any promotion or publication without prior written consent. 

11.5 Severability. In case any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal or
unenforceable in any respect, except in those instances where removal or elimination of such invalid, illegal, or unenforceable provision or

 

  
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provisions would result in a failure of consideration under this Agreement, such invalidity, illegality or unenforceability shall be severed and shall not affect any other provision hereof.
Furthermore, the severed provision shall be replaced by a provision which comes closest to such severed provision, or part thereof, in language and intent, without being invalid, illegal or unenforceable. 

11.6 Force Majeure and Impairment of Performance. 
 (A)
Except for payment obligations, neither party shall be liable to the other for any delay in performance or failure to perform, in whole or in part, due to labor dispute, strike, war or act of war (whether an actual declaration is made or not),
insurrection, riot, civil commotion, act of public enemy, epidemic, accident, fire, flood, earthquake, or other act of God, act of any governmental authority, judicial action, or other causes beyond the reasonable control of such party. If any event
of force majeure occurs, the party affected by such event shall promptly notify the other party of such event and take all reasonable actions to avoid the effect of such event. 

(B) Supplier shall be relieved from its obligations under this Agreement to the extent performance is impaired by the Customer’s failure to perform its
obligations under this Agreement or by the acts or omissions of the Customer’s employees or representatives. 
 (C) Customer is responsible for
ensuring that its systems are adequately secured against unauthorized intrusion. Supplier will not be responsible for any losses or damages to the extent arising from Customer’s failure to implement and maintain reasonable data security and
transaction monitoring measures in systems under its control or supervision. Customer will promptly advise Supplier if it identifies any activity that may indicate an issue within any of Concentrix’s systems or operations. 

11.7 Relationship of the Parties. Supplier and Customer are and shall be independent contractors to one another, and nothing herein shall be deemed to
cause this Agreement to create an agency, partnership, fiduciary relationship, or joint venture between the parties. This Agreement does not create any right or cause of action for any third party.

 11.8 Disputes. Both parties agree to negotiate in good faith the settlement of any disputes that may
arise under this Agreement. If necessary, such disputes shall be escalated to appropriate senior management of each party. All negotiations pursuant to this clause are confidential, will be treated as compromise and settlement negotiations for
purposes of applicable rules of evidence, and shall not be admissible in any proceeding between the parties. Except for disputes arising under Section 5 (Proprietary Rights), Section 6
(Confidentiality), and Section 7 (Staffing), in the event that such good faith settlements fail, any and all disputes and controversies of every kind and nature between the parties arising out of or in connection with
the existence, construction, validity, interpretation, or meaning, performance, non-performance, enforcement, operation, breach, continuance, or termination of this Agreement shall be submitted to binding
arbitration, pursuant to the Arbitration Rules of the International Chamber of Commerce (“ICC”), before a single arbitrator in the state of California. In the event the parties cannot agree on the arbitrator, then the President of the ICC
(or his/her nominee) shall select an appropriate arbitrator with experience in commercial disputes related to technology services. In the event of any litigation or arbitration arising out of this Agreement or its enforcement by either party, the
prevailing party shall be entitled to recover, as part of any judgment or award, reasonable attorneys’ fees and court costs. 
 11.9 Applicable
Law. This Agreement shall be governed by and construed in accordance with the laws of the state of California without regard to its conflicts of laws principles, and the United Nations Convention on Contracts for the International Sale of Goods
shall not apply. 
 11.10 Notices. All written notices required by this Agreement must be delivered in person or by means evidenced by a delivery
receipt and will be effective upon receipt. Notices related to breach, termination, and indemnification must also be provided to the other party at the address specified on the signature page of this Agreement, if any. Additional information or
requirements regarding notices may be set out in an SOW. 
 11.11 Waiver. The exercise or waiver, in whole or in part, of any right, remedy, or duty
provided for in this Agreement will not constitute the waiver of any other right, remedy, or duty hereunder. 

 

  
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