Document:

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                                                                    EXHIBIT 10.4

                      [Letterhead of PCSupport.com, Inc.]

                              Term Sheet between
                   PCsupport.com, Inc. ("PCSP", "Borrower")
                                      and
                        Mike Lee and Associates ("MLA")

Term Convertible Debt Facility.

All dollar amounts are referenced in US dollars.

Issuer:        PCsupport.com, Inc.

MLA:           Mike Lee and Associates, domiciled at 14 Woodbridge Road,
               Hingham, MA, 02043.

Issue:         US$1,000,000 Term Convertible Debt Facility. Debt is convertible,
               together with interest accrued and unpaid, into Common Shares of
               PCSP at a price of $2.00 per Common Share. This conversion will
               occur anytime at Lender's discretion, or at Borrower's discretion
               anytime after 60 days after the date of signing of the contract.
               Such Common Shares to be registered as contemplated below.

Lender:        Accredited Investors designated by MLA. Accredited Investors are
               defined in Exhibit A.

Interest:      This Debt Facility shall bear interest at a rate of 10% per
               annum. Interest to accrue until Debt Facility is converted into
               Common Shares.

Drawdown:      At Borrower's request.

Security:      Convertible Debt Facility to be secured by General Security
               Agreement on the assets of PCSP (including, but not limited to
               PCSP's URLs).

Prepayment:    No prepayment feature.

Fee:           MLA shall receive 1,000,000 'A' warrants and 5 00,000 'B'
               warrants, each set of warrants will have a two-year term. Each
               'A' warrant entities the holder to acquire one Common Share of
               PCSP at a price of $1.25 in the first year and $1.75 in the
               second year. Each 'B' warrant entitles the holder to acquire one
               Common Share of PCSP at a price of $2.00 in the first year and
               $2.50 in the second year. Prior to the Closing Date, MLA will
               advise PCSP of the specific individuals or entities who are to
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                        receive such warrants. Immediately upon Closing, PCSP
                        will issue such warrants in accordance with such advice.
                        MLA may not exercise the warrants for a period of 90
                        days after the date of closing. The warrants will be
                        transferable at the option of the holder to accredited
                        investors.

Advisory Services:      MLA will use best efforts to introduce PCSP to
                        significant retail, institutional, financial analyst and
                        nationally recognized investment banking opportunities
                        and provide general business advice. All reasonable
                        business-related expenses towards these introductions
                        will be paid by PCSP. Expenses greater than $1500 must
                        receive prior approval. The 'A' and 'B' warrants will
                        constitute the entire fee to MLA for such advisory
                        services until the time that PCSP is launched on the
                        NASDAQ Small Cap or National Markets exchange with
                        significant retail, institutional, analyst and
                        nationally-recognized investment banker support. At such
                        time, the parties will determine the future services to
                        be provided by MLA to PCSP, if any, and the compensation
                        for such future services.

Registration:           PCSP commits, upon funding of the Convertible Debt
                        Facility, to immediately prepare and file with the
                        Securities and Exchange Commission a registration
                        statement under the Securities Act of 1933 as amended,
                        to register all of PCSP's Common Shares issuable upon
                        exercise of the 'A' and 'B' warrants, and all other
                        shares issuable upon conversion of the Convertible Debt
                        Facility, together with all other shares, options and
                        warrants which enjoy piggy-back registration rights or
                        which PCSP wishes to register at this time. The likely
                        format will be a Form SB-2. PCSP will maintain the
                        registration statement current for a period of two years
                        from the data of Closing of this transaction.

Term:                   This Debt Facility shall have a term ("Term") of 120
                        days. If at 60 days after the date of signing of the
                        contract, PCSP has not secured additional financing with
                        gross aggregate proceeds of at least US$2,000,000, MLA
                        agrees to, upon notification from PCSP, use best efforts
                        to provide financing for PCSP before the end of the Term
                        on terms approximately as follows: at least 1 million
                        Common Shares at a share price of at least $2.00 with
                        one-half warrant exercisable for one year at $2.00 per
                        share, with similar registration rights as contemplated
                        herein.

Acceptance:             Signatures by facsimile will be acceptable to both
                        parties until original signed copies are in the
                        possession of both parties.
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AGREED:

/s/ David W. Rowat
--------------------------------
PCsupport.com, Inc.

/s/ Michael Lee
--------------------------------
Mike Lee and Assoc.

 2-24-2000
--------------------------------
Date
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                                   EXHIBIT A
                       Definition of Accredited Investor

          An "accredited investor" means:

          (i)   a natural person who either (a) has (along with his/her spouse)
a net worth which exceeds $1,000,000 at the time of the purchase or (b) has had
an individual income in excess of $200,000 (or a joint income with his/her
spouse which exceeds $300,000) for each of the two most recent years and has a
reasonable expectation of reaching the same income level (or joint income level)
in the current year;

          (ii)  any bank or savings and loan association acting in its
individual or fiduciary capacity, any registered broker-dealer, insurance
company, registered investment company, business development company, small
business investment company or employee benefit plan (a) if the investment
decision is made by a fiduciary which is a bank, savings and loan association,
insurance company or registered investment advisor or (b) if the plan has total
assets in excess of $5,000,000 or (c) if a self-directed plan, the investment
decisions are made solely by persons that are accredited investors;

          (iii) any private business development company;

          (iv)  any organization under section 501(c)(3) of the Internal Revenue
Code, corporation, Massachusetts or similar business trust or partnership, not
formed for the specific purpose of acquiring the securities offered, with total
assets in excess of $5,000,000;

          (v)   any trust with assets in excess of $5,000,000 not formed for the
specific purpose of buying the securities offered, whose purchase is directed by
a "sophisticated person";

          (vi)  any director or executive officer of the issuer; or

          (vii) any entity in which all equity owners are accredited investors.<PAGE>

                                                                    EXHIBIT 10.5

                              EMPLOYMENT CONTRACT

                                    BETWEEN

                     PCSUPPORT.COM, INC. ("PCsupport.com")
                                      AND
                         Michael G. McLean ("McLean")

1.   Position:    Chief Executive Officer.

2.   Reporting:   to the Board of Directors of PCsupport.com.

3.   Start Date:  March 1, 2000.

4.   Salary:      $8300 per month, increasing to $12,500 per month on April 1,
                  2000.

5.   Compensation Committee Review.  The Board of Directors of PCsupport.com
     will establish a Compensation Committee.  Such Committee will review the
     compensation packages for all employees and contractors filling senior
     executive positions and will cause such packages, including salary, cash
     incentives and performance options, and severance obligations, to be
     adjusted to industry standards for the technology industry in the Vancouver
     area.

6.   Cash Incentives.  Subject to the Compensation Committee Review,
     PCsupport.com will provide to McLean an annual Base Cash Incentive equal to
     50% of annual salary, which will vary between 0 and 1.5 times the Base Cash
     Incentive, subject to McLean's performance against mutually agreed
     objectives.

7.   Annual Review.  PCsupport.com will review McLean's performance and
     compensation package no less than annually.

8.   Benefits:

     8.1  Vacation.   Four weeks paid vacation in each calendar year, to be
     increased from time to time in accordance with PCsupport.com's standard
     policy.  Unused vacation period can accumulate only until August 31 of the
     following year.

     8.2  Health and other Benefits.  According to such plans in place for all
     PCsupport.com employees.

10.  Severance.  If PCsupport.com terminates McLean's contract other than for
     cause, ("Termination"), PCsupport.com will provide nine months severance
     plus one month for each year or partial year of employment or full-time
     contract work. All termination payments will be made in a manner most tax-
     efficient for McLean. Pursuant to clause 5, the Compensation Committee will
     recommend compensation packages for the senior
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     executives. Notwithstanding the provisions in this clause, if the
     Compensation Committee recommends severance provisions that are more
     beneficial to McLean in McLean's sole opinion, then such provisions will
     apply and this clause will be deleted and the provisions recommended by the
     Compensation Committee will take precedence.

11.  Non-compete and non-disclosure.  McLean agrees to be bound by non-compete
     and non-disclosure agreements standard in the industry.

12.  Non-assignment.  This Contract may not be assigned without the prior
     written consent of McLean.

AGREED:

For PCsupport.com:  /s/ Steve Macbeth
                    -----------------------------------
                           Steve Macbeth

                    /s/ Mike McLean
                    -----------------------------------
                          Mike McLean

Date:               ___________________________________

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