Document:

exv10w2w3

Exhibit 10.2.3

	 	 	 	 	 	 	 
	Amendment No. 67 (CA)	 	April 1, 2008
	SOW:

	 	o Yes	 	 	 	 
	 

	 	þ No	 	 	 	 

AMENDMENT NO. 67

FOR

NOTICES AND PROJECT EXECUTIVE UPDATE

UNDER

CONTRACTOR SERVICES AGREEMENT FOR NUMBERING

ADMINISTRATION CENTER / SERVICE MANAGEMENT

SYSTEM

Page 1

CONFIDENTIAL

 

 

	 	 	 	 	 	 	 
	Amendment No. 67 (CA)	 	April 1, 2008
	SOW:

	 	o Yes	 	 	 	 
	 

	 	þ No	 	 	 	 

AMENDMENT NO. 67

UNDER

CONTRACTOR SERVICES AGREEMENT FOR NUMBERING

ADMINISTRATION CENTER / SERVICE MANAGEMENT SYSTEM

Notices
and Project Executive Update

1. PARTIES

This
Amendment No. 67 (this “Amendment”) is entered into pursuant to Article 30 of, and upon
execution shall be a part of, the Contractor Services Agreement for Number Portability
Administration Center/Service Management System (the “Master
Agreement”) by and between NeuStar,
Inc., a Delaware corporation (“Contractor”) and the Canadian LNP Consortium Inc., a corporation
incorporated under the laws of Canada (the “Customer”).

2. EFFECTIVENESS

This Amendment shall be effective as of the 1st day of April, 2008 (the “Amendment
Effective Date”) only upon execution of this Amendment by Contractor and Customer. The number in
the upper left-hand corner refers to this Amendment. Undefined capitalized terms used herein shall
have the meanings ascribed by the Master Agreement.

3. UPDATES

     3.1
Notices

Section 27.6 of the Master Agreement is hereby modified to reflect the following recipients for
notices purposes:

	 	 	 
	If to Customer:

	 	To the Customer Project Executive at the address set forth in
Exhibit I
	 
	 	 
	with a copy to:

	 	Jacques R. Sarrazin, President
	 

	 	Canadian LNP Consortium Inc.
	 

	 	6 Eagle Chase Court
	 

	 	Nepean, Ontario
	 

	 	K2J 3N5
	 

	 	Tel: (613) 823-0144
	 

	 	Fax: (613) 823-1169
	 

	 	Email: jr.sarrazin@rogers.com

Page 2

CONFIDENTIAL

 

 

	 	 	 	 	 	 	 
	Amendment No. 67 (CA)	 	April 1, 2008
	SOW:

	 	o Yes	 	 	 	 
	 

	 	þ No	 	 	 	 

	 	 	 
	with a copy to:

	 	J. Scott Fletcher
	 

	 	Gowling Lafleur Henderson LLP
	 

	 	Barristers and Solicitors
	 

	 	2600 — 160 Elgin Street
	 

	 	Ottawa, Ontario
	 

	 	K1P 1C3
	 

	 	Tel: (613) 786-0167
	 

	 	Fax: (613) 563-9869
	 

	 	Email: scott.fletcher@gowlings.com
	 
	 	 
	If to Contractor:

	 	To the Contractor Project Executive at the address set forth in
Exhibit I
	 
	 	 
	with a copy to:

	 	NeuStar Inc.
	 

	 	Attn: Michael O’Connor, VP, Customer Relations
	 

	 	46000 Center Oak Plaza
	 

	 	Sterling, Virgina USA 20166
	 

	 	Tel: (571) 434-5540
	 

	 	Fax: (631) 376-0849
	 
	 	 
	with a copy to:

	 	NeuStar Inc.
	 

	 	Attn: General Counsel
	 

	 	46000 Center Oak Plaza
	 

	 	Sterling, Virginia USA 20166
	 

	 	Fax: (571) 434-5735

     3.2 Exhibit I

Exhibit I is hereby deleted and replaced in its entirety with the copy attached hereto
as Attachment 1.

4. APPLICABLE DOCUMENTS

The following internal documents are applicable to the Additional Services contemplated under this
Amendment:

	 	 	 
	N/A

	 	Functional Requirements Specifications
	N/A

	 	Requirements Traceability Matrix
	N/A

	 	External Design
	N/A

	 	System Design
	N/A

	 	Detailed Design
	N/A

	 	Integration Test Plan
	N/A

	 	System Test Plan
	N/A

	 	Software Quality Assurance Program Report
	N/A

	 	User Documentation

Page 3

CONFIDENTIAL

 

 

	 	 	 	 	 	 	 
	Amendment No. 67 (CA)	 	April 1, 2008
	SOW:

	 	o Yes	 	 	 	 
	 

	 	þ No	 	 	 	 

	 	 	 
	N/A

	 	Software Configuration Management Plan
	N/A

	 	Standards and Metrics

5. IMPACTS ON MASTER AGREEMENT

The following portions of the Master Agreement are impacted by this Amendment:

	 	 	 
	þ

	 	Master Agreement
	None

	 	Exhibit B Functional Requirements Specification
	None

	 	Exhibit C Interoperable Interface Specification
	None

	 	Exhibit E Pricing Schedules
	None

	 	Exhibit F Project Plan and Test Schedule
	None

	 	Exhibit G Service Level Requirements
	None

	 	Exhibit H Reporting and Monitoring Requirements
	þ

	 	Exhibit I Key Personnel
	None

	 	Exhibit J User Agreement Form
	None

	 	Exhibit K External Design
	None

	 	Exhibit L Infrastructure/Hardware
	None

	 	Exhibit M Software Escrow Agreement
	None

	 	Exhibit O Statement of Work Cost Principles

6. MISCELLANEOUS

     6.1 Counterparts

This Amendment may be executed in two or more counterparts and by different parties hereto in
separate counterparts, with the same effect as if all parties had signed the same document. All
such counterparts shall be deemed an original, shall be construed together and shall constitute one
and the same instrument.

     6.2 Continuation of Master Agreement and User Agreement

Except as specifically modified and amended hereby, all the provisions of the Master Agreement and
the User Agreements entered into with respect thereto, and all exhibits and schedules thereto,
shall remain unaltered and in full force and effect in accordance with their terms. From and after
the date hereof, any reference in either the Master Agreement to itself and any Article, Section or
subsections thereof or to any Exhibit thereto, or in any User Agreement to itself or to the Master
Agreement and applicable to any time from and after the date hereof, shall be deemed to be a
reference to such agreement, Article, Section, subsection or Exhibit as modified and amended by
this Amendment. From and after the Amendment Effective Date, this Amendment shall be a part of the
Master Agreement and, as such, shall be subject to the terms and conditions therein.

Page 4

CONFIDENTIAL

 

	 	 	 	 	 	 	 
	Amendment No. 67 (CA)	 	April 1, 2008
	SOW:

	 	o Yes	 	 	 	 
	 

	 	þ No	 	 	 	 

     6.3 Entire Agreement

This Amendment sets forth the entire understanding between the Parties with regard to the subject
matter hereof and supersedes any prior or contemporaneous agreement, discussions, negotiations or
representations between the Parties, whether written or oral, with respect thereto.

[THIS SPACE INTENTIONALLY LEFT BLANK]

Page 5

CONFIDENTIAL

 

 

	 	 	 	 	 	 	 
	Amendment No. 67 (CA)	 	April 1, 2008
	SOW:

	 	o Yes	 	 	 	 
	 

	 	þ No	 	 	 	 

IN WITNESS WHEREOF, the undersigned have executed and
delivered this Amendment No. 67:

	 	 	 	 	 
	CONTRACTOR: NeuStar, Inc.

 	 	 
	Signature:  	/s/  Michael O’ Connor
 	 	 
	 	Name: Michael O’ Connor 	 	 
	 	Title:   VP —  Customer Relations 	 	 
	 	Date:   29 April 2008 	 	 
	 

	 	 	 	 	 
	CUSTOMER: Canadian LNP Consortium Inc.

 	 	 
	Signature:  	 /s/ J.R. Sarrazin
 	 	 
	 	Name:  	J.R. Sarrazin
 	 	 
	 	Title:  	President 	 	 
	 	Date: 	 April 28/2008 	 	 

Page 6
CONFIDENTIAL

 

	 	 	 	 	 	 	 
	Amendment No. 67 (CA)	 	April 1, 2008
	SOW:

	 	o Yes	 	 	 	 
	 

	 	þ No	 	 	 	 

	 	 	 	 	 

ATTACHMENT 1

TO

AMENDMENT NO. 67

Update to Exhibit I

Page 7
CONFIDENTIAL

 

	 	 	 	 	 	 	 
	Amendment No. 67 (CA)	 	April 1, 2008
	SOW:

	 	o Yes	 	 	 	 
	 

	 	þ No	 	 	 	 

EXHIBIT I

KEY PERSONNEL

1. INTRODUCTION. This Exhibit I sets forth the Project Executives and Project Managers, as required under Section 11 of the Contractor Services Agreement for NPAC/SMS.

2. PROJECT EXECUTIVES. The following are identified as the Project Executives:

•    NeuStar Inc.

Contractor’s Project Executive

Name: David Garner

Phone: (480) 855-0182

Fax: (480) 855-0182

e-mail: David.Garner@neustar.biz

•    Canadian LNP Consortium Inc.

Customer’s Project Executive

Name: Marian Hearn

Phone: (613) 256-2600

Fax: (800) 406-9250

e-mail: hearn@clnpc.ca

3. PROJECT MANAGERS: As the initial implementation of the Canadian NPAC/SMS has been completed,
Project Managers are no longer identified in this Exhibit I, but may be set forth by the parties in
a Statement of Work or elsewhere, in accordance with Section 11.2 of the Contractor Services
Agreement.

THE ABOVE PROJECT EXECUTIVES ARE SUBJECT TO CHANGE FROM TIME TO TIME AS SET FORTH IN SECTION 11.1
OF THE CANADIAN CONTRACTOR SERVICES AGREEMENT FOR NPAC/SMS. THE PROJECT EXECUTIVES AT THE TIME OF
EXECUTION OF A CANADIAN NPAC/SMS USER AGREEMENT SHALL BE AS IDENTIFIED IN ATTACHMENT D OF THAT
CANADIAN NPAC/SMS USER AGREEMENT.

Page 8
CONFIDENTIALexv10w2w4

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

Exhibit 10.2.4

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

AMENDMENT

TO

CONTRACTOR SERVICES AGREEMENT

FOR

NUMBERING ADMINISTRATION CENTER / SERVICE 
MANAGEMENT SYSTEM

ANNUAL UPDATE TO CONVERSION FACTOR 

FOR THE PERIOD JUNE 1, 2008 TO MAY 31, 2009

Page 1
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

AMENDMENT

TO

CONTRACTOR SERVICES AGREEMENT FOR NUMBERING

ADMINISTRATION CENTER / SERVICE MANAGEMENT SYSTEM

Annual Update to Conversion Factor

For the Period June 1, 2008 to May 31, 2009

1. PARTIES

This Revision 4 (“Revision”) of Amendment Number 46 ( “Amendment”) is entered into pursuant to
Article 30 of, and upon execution shall be a part of, the Contractor Services Agreement for Number
Portability Administration Center/Service Management System, as amended by that certain Amending
Agreement, effective March 31, 2003 (the “Amending Agreement”) and that certain Amending Agreement,
effective October 28, 2005 (the “Second Amending Agreement”) (the “Master Agreement”) by and
between NeuStar, Inc., a Delaware corporation (“Contractor”) and the Canadian LNP Consortium, Inc.,
a corporation incorporated under the laws of Canada (the “Customer”).

2. EFFECTIVENESS

This Revision shall be effective as of the 1st day of June 2008 (the “Revision Effective
Date”) only upon execution of this Revision by Contractor and Customer. The number in the upper
left-hand corner refers to this Revision. Undefined capitalized terms used herein shall have the
meanings ascribed by the Master Agreement.

3. ANNUAL UPDATE

Pursuant to the Amending Agreement of the Master Agreement, Contractor and Customer agreed to
specify all amounts chargeable, payable, or to be credited under the Master Agreement, including,
for greater certainty and without limitation, amounts listed in Exhibit E, Exhibit G and amounts
under or pursuant to any Statement of Work and any Performance Credits, in Canadian dollars, but
except as otherwise provided in the Amending Agreement. For specific annual periods, each such
dollar amount is converted from its U.S. dollar amount into Canadian dollars by multiplying each
such amount by a conversion factor.

In accordance with the terms of the Amending Agreement, effective on each anniversary of the
Amending Agreement, the conversion factor is recomputed based on the average of the exchange rates
for each of the last five (5) Business Days in the month of April immediately preceding the
applicable anniversary of the Amending Agreement’s effective date, as published in the Key Currency
Cross Rates column of the Wall Street

Page 2
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

Journal. In accordance with the terms and conditions of the Amending Agreement, the conversion
factor has been set as follows:

	 	•	 	1.5723 for the period June 1, 2003 to May 31, 2004, as reflected in the Amending
Agreement
	 
	 	•	 	1.3612 for the period of June 1, 2004 to May 31, 2005, as reflected in Amendment No. 46
	 
	 	•	 	1.2484 for the period of June 1, 2005 to May 31, 2006, as reflected in Revision 1 to
Amendment No. 46
	 
	 	•	 	1.1274 for the period of June 1, 2006 to May 31, 2007, as reflected in Revision 2 to
Amendment No. 46
	 
	 	•	 	1.1169 for the period of June 1, 2007 to May 31, 2008, as reflected in Revision 3 to
Amendment No. 46

In accordance with the terms and conditions of the Amending Agreement, the conversion factor for
the period of June 1, 2008 to May 31, 2009 was calculated to equal 1.0125.

4. AMENDMENT AND RESTATEMENT

Effective on the Revision Effective Date, and throughout the Initial Term, the parties hereby amend
and restate Exhibit E and Exhibit G to the Master Agreement, and Section 6.1(c), Article 16 and
Article 20 of the Master Agreement in their entirety to reflect all amounts chargeable, payable, or
to be credited under the Master Agreement in Canadian dollars based on the conversion factor set
forth in Article 3 above (attached hereto as Attachments 1, 2, 3, and 4 respectively).
Notwithstanding the foregoing, except when and as otherwise expressly provided by a written
agreement between Contractor and Customer, and subject to the reservation in Article 5 below, any
amended and restated document attached hereto is intended for information purposes only.

5. RESERVATION

The rights and obligations of the parties with respect to the calculation and application of a
conversion factor are defined in the Master Agreement, as amended by the Amending Agreement. It is
the intent of the parties that neither party will be prejudiced by any errors or mistakes in
calculating any conversion factor or by the application of any conversion factor. Upon the
discovery of any such error or mistake, the parties will promptly and in good faith issue a
correction; e.g., by issuing a revised Statement of Work.

6. COMPLETION AND ACCEPTANCE CRITERIA

The following internal documents are applicable to the Additional Services contemplated under this
Revision:

	 	 	 
	N/A
 

	 	Functional Requirements Specifications 

Page 3
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

	 	 	 
	N/A
 

	 	Requirements Traceability Matrix 
	N/A
 

	 	External Design 
	N/A
 

	 	System Design 
	N/A
 

	 	Detailed Design 
	N/A
 

	 	Integration Test Plan 
	N/A
 

	 	System Test Plan 
	N/A
 

	 	Software Quality Assurance Program Report 
	N/A
 

	 	User Documentation 
	N/A
 

	 	Software Configuration Management Plan 
	N/A
 

	 	Standards and Metrics 

7. IMPACTS ON MASTER AGREEMENT.

The following portions of the Master Agreement are impacted by this Revision:

	 	 	 
	Ö
 

	 	Master Agreement 
	None
 

	 	Exhibit B Functional Requirements Specification 
	None
 

	 	Exhibit C Interoperable Interface Specification 
	Ö
 

	 	Exhibit E Pricing Schedules 
	None
 

	 	Exhibit F Project Plan and Test Schedule 
	Ö
 

	 	Exhibit G Service Level Requirements 
	None
 

	 	Exhibit H Reporting and Monitoring Requirements 
	None
 

	 	Exhibit I Key Personnel 
	None
 

	 	Exhibit J User Agreement Form 
	None
 

	 	Exhibit K External Design 
	None
 

	 	Exhibit L Infrastructure/Hardware 
	None
 

	 	Exhibit M Software Escrow Agreement 
	None
 

	 	Exhibit O Statement of Work Cost Principles 

8. MISCELLANEOUS.

     8.1 Continuation of Master Agreement and User Agreement

Except as specifically modified and amended hereby, all the provisions of the Master Agreement and
the User Agreements entered into with respect thereto, and all exhibits and schedules thereto,
shall remain unaltered and in full force and effect in accordance with their terms. From and after
the date hereof, any reference in either the Master Agreement to itself and any Article, Section or
subsections thereof or to any Exhibit thereto, or in any User Agreement to itself or to the Master
Agreement and applicable to any time from and after the date hereof, shall be deemed to be a
reference to such agreement, Article, Section, subsection or Exhibit as modified and amended by
this Revision. From and after the Revision Effective Date, this Revision shall be a part of the
Master Agreement and, as such, shall be subject to the terms and conditions therein.

Page 4
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

     8.2 Counterparts.

This Revision may be executed in two or more counterparts and by different parties hereto in
separate counterparts, with the same effect as if all parties had signed the same document. All
such counterparts shall be deemed an original, shall be construed together and shall constitute one
and the same instrument.

     8.3 Entire Agreement.

This Revision sets forth the entire understanding between the Parties with regard to the subject
matter hereof and supersedes any prior or contemporaneous agreement, discussions, negotiations or
representations between the Parties, whether written or oral, with respect thereto.

[THIS SPACE INTENTIONALLY LEFT BLANK]

Page 5
CONFIDENTIAL

 

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

IN WITNESS WHEREOF, the undersigned have executed and delivered this Revision 4 to Amendment No.
46:

	 	 	 	 	 
	CONTRACTOR: NeuStar, Inc.

 	 
	By:  	/s/ Michael O’Connor
 	 
	 	Its:  VP-Customer Relations 	 
	 	Date: 1 July 2008 	 
	 
	CUSTOMER: Canadian LNP Consortium, Inc.

 	 
	By:  	/s/ Jacques Sarrazin
 	 
	 	Its:  President 	 
	 	Date:  June 25/2008 	 

Page 6
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

ATTACHMENT 1

TO

REVISION 4 TO AMENDMENT NO. 46(CA)

Amended and Restated Exhibit E to Master Agreement

Page 7
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

ATTACHMENT 2

TO

REVISION 4 TO AMENDMENT NO. 46(CA)

Amended and Restated Exhibit G to Master Agreement

Page 8
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

ATTACHMENT 3

TO

REVISION 4 TO AMENDMENT NO. 46(CA)

Amended and Restated Section 6.1(c) of the Master Agreement

Page 9
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

ATTACHMENT 4

TO

REVISION 4 TO AMENDMENT NO. 46(CA)

Amended and Restated Article 16 of the Master Agreement

Page 10
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has
been omitted in places marked “[* * *]” and has been filed separately with the Securities and
Exchange Commission pursuant to a Confidential Treatment Application filed with the Commission.

	 	 	 	 	 
	Amendment No. 46(CA) Rev. 4	 	Date: June 1, 2008
	SOW:

	 	ÖNo

_Yes	 	 

ATTACHMENT 5

TO

REVISION 4 TO AMENDMENT NO. 46(CA)

Amended and Restated Article 20 to the Master Agreement

Page 11
CONFIDENTIAL

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

EXHIBIT E

PRICING SCHEDULES

NPAC/SMS SERVICES

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 59 dated December 18, 2006. This Exhibit E is updated effective
June 1, 2008.

 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

PRICING SCHEDULES

     The following schedules set forth the prices at which Contractor will be compensated for
rendering the Services under the Agreement. A general description of these charges and the methods
of billing therefor are set forth in Section 6 of the Agreement. See Agreement for other
applicable charges.

     Notwithstanding anything in the Agreement to the contrary: (a) all amounts chargeable,
payable, or to be credited under the Agreement, including, for greater certainty and without
limitation, amounts listed in Exhibit E, Exhibit G and amounts under or pursuant to any Statement
of Work and any Performance Credits, shall be in Canadian dollars; and (b) all amounts described in
subparagraph (a) immediately above, excluding the amount set forth in Sections 20.1(iv) (which
amount shall continue to be denominated in US dollars) and 20.4(iv) (which amount shall continue to
be denominated in Canadian dollars as set forth below), will be adjusted as follows:

(I) effective on the Effective Date, for the period June 1, 2003 to May 31, 2004, each such dollar
amount, shall be converted from its U.S. dollar amount, as such amounts appear in the Agreement
immediately prior to the Effective Date (other than such of those amounts expressly amended by an
Amending Agreement between Contractor and Customer, dated March 31, 2003, which amended amounts
shall be utilized for the purposes of the conversion described herein) into Canadian dollars by
multiplying each such amount by the number 1.5723; and

(II) effective on each anniversary of the Effective Date, each such dollar amount shall be
converted from its U.S. dollar amount, as such U.S. dollar amounts appear in the Agreement
immediately prior to the Effective Date (other than such of those amounts expressly amended by an
Amending Agreement between Contractor and Customer, dated March 31, 2003, which amended amounts
shall be utilized for the purposes of the conversion described herein), into Canadian dollars by
multiplying each such amount by the average of the exchange rates for each of the last five (5)
Business Days in the month of April immediately preceding the applicable anniversary of the
Effective Date, as published in the Key Currency Cross Rates column of the Wall Street Journal.

     Effective on the Effective Date, and throughout the Initial Term, the dollar amount set forth
in Section 20.4 will be adjusted by multiplying such dollar amount by the number 1.0000.

     Within fifteen (15) days following the last Business Day in April of each year, the parties
shall amend and restate Exhibit E, Exhibit G, Section 6.1(c), and Article 16 in their entirety, to
reflect all dollar amounts in Canadian dollars based on the applicable exchange rate.

The exchange rate determined at the June 1, 2008 anniversary is 1.0125.

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 59 dated December 18, 2006. This Exhibit E is updated effective
June 1, 2008.

E-1

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

Schedule 1

Service Element Fees/Unit Pricing

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	Price	 	Price
	 	 	 	 	 	 	 	 	 	 	U.S.	 	Canadian
	Category	 	Service Element	 	Unit	 	Dollars	 	Dollars
	1. [* * *]
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	 	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	 	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	2. [* * *]

	 	 	[* * *]	1	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	2	 	 	 	 	 	 	 	 	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	Price in USD for	 	 
	 	 	 	 	 	 	 	 	 	 	each TN Porting	 	 
	Applicable Tiers	 	Tier Start*	 	Tier End*	 	Event Within Tier	 	Price in CDN
	Tier 1
	 	 	0	 	 	 	2,200,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 2
	 	 	2,200,001	 	 	 	4,400,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 3
	 	 	4,400,001	 	 	 	6,600,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 4
	 	 	6,600,001	 	 	 	8,800,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 5
	 	 	8,800,001	 	 	 	11,000,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 6
	 	 	11,000,001	 	 	 	13,200,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 7
	 	 	13,200,001	 	 	 	15,400,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 8
	 	 	15,400,001	 	 	 	17,600,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 9
	 	17,600,001 and above	 	 	N/A	 	 	$	[* * *]	 	 	$	[* * *]	 

 

			
	*	 	The above tier volumes represent cumulative TN Porting Events measured from [* * *]. The price described
above for each TN Porting Event is the price for each TN Porting Event within each Tier set forth above.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	 	[* * *]	 	 	 	[* * *]	 
	 
	 	 	 	 	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	3	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	 	 	 	 	 	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	4	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 59 dated December 18, 2006. This Exhibit E is updated effective
June 1, 2008.

E-2

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	[* * *]	5	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	 	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	3. [* * *]

	 	 	[* * *]	6	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	 
	 	 	[* * *]	7	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 

The TN Porting Event charges described in the TN Porting Event row in the foregoing table (the
“Amended Rates”) shall be effective as of, and based on, volumes of TN Porting Events executed
beginning on [* * *].

Notwithstanding the pricing set forth in the above table (the “Standard Pricing”) if, in any
calendar year during the term of the Agreement, the number of TN Porting Events executed by or on
behalf of Canadian Users in such calendar year exceeds [* * *], the TN Porting Event price for all
TN Porting Events occurring in that calendar year only shall equal the price set forth immediately
to the right of the Tier (or Tiers) corresponding to the cumulative TN Porting Events set forth
below.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	Price in USD for	 	 
	 	 	 	 	 	 	 	 	 	 	each TN Porting	 	 
	 	 	 	 	 	 	 	 	 	 	Event Within Tier	 	 
	 	 	 	 	 	 	 	 	 	 	for Annual Volume	 	 
	 	 	 	 	 	 	 	 	 	 	Exceeding [* * *]	 	 
	Applicable Tiers	 	Tier Start*	 	Tier End*	 	in a Calendar Year	 	Price in CDN
	Tier 1
	 	 	0	 	 	 	2,200,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 2
	 	 	2,200,001	 	 	 	4,400,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 3
	 	 	4,400,001	 	 	 	6,600,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 4
	 	 	6,600,001	 	 	 	8,800,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 5
	 	 	8,800,001	 	 	 	11,000,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 6
	 	 	11,000,001	 	 	 	13,200,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 7
	 	 	13,200,001	 	 	 	15,400,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 8
	 	 	15,400,001	 	 	 	17,600,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 9
	 	17,600,001 and above	 	 	N/A	 	 	$	[* * *]	 	 	$	[* * *]	 

While the foregoing temporary pricing (“Temporary Pricing”) for annual TN Porting Events applies to
all TN Porting Events executed in such calendar year in which the total number of TN
Porting Events exceeds [* * *], such temporary pricing shall be computed, apportioned, and paid
after the end of the calendar year in which the total number of TN Porting Events exceeds [* * *].
As a result, Contractor shall, within sixty (60) days after the end of such calendar year

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 59 dated December 18, 2006. This Exhibit E is updated effective
June 1, 2008.

E-3

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

(or
within sixty (60) days of the date of expiry or termination of this Agreement, if such expiry or
termination does not occur at the end of a calendar year), pay to Customer, or, if directed by
Customer, to the Canadian Users in accordance with such direction, that amount equal to the product
of (a) the difference between the Standard Pricing in USD for each TN Porting Event in such
calendar year and the Temporary Pricing in USD for each such TN Porting Event (i.e., USD $[* * *])
multiplied by (b) the total number of TN Porting Events executed by or on behalf of all Canadian
Users during such calendar year.

Notwithstanding the foregoing, if, in any calendar year, the number of TN Porting Events executed
by or on behalf of Canadian Users in such calendar year exceeds [* * *], then the Temporary Pricing
for all TN Porting Events occurring in that calendar year only shall equal the price set forth
immediately to the right of the Tier (or Tiers) corresponding to the cumulative TN Porting Events
set forth below.

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	Price in USD for	 	 
	 	 	 	 	 	 	 	 	 	 	each TN Porting	 	 
	 	 	 	 	 	 	 	 	 	 	Event	 	 
	 	 	 	 	 	 	 	 	 	 	for Annual Volume	 	 
	 	 	 	 	 	 	 	 	 	 	Exceeding [* * *]	 	 
	Applicable Tiers	 	Tier Start*	 	Tier End*	 	in a Calendar Year	 	Price in CDN
	Tier 1
	 	 	0	 	 	 	2,200,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 2
	 	 	2,200,001	 	 	 	4,400,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 3
	 	 	4,400,001	 	 	 	6,600,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 4
	 	 	6,600,001	 	 	 	8,800,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 5
	 	 	8,800,001	 	 	 	11,000,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 6
	 	 	11,000,001	 	 	 	13,200,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 7
	 	 	13,200,001	 	 	 	15,400,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 8
	 	 	15,400,001	 	 	 	17,600,000	 	 	$	[* * *]	 	 	$	[* * *]	 
	Tier 9
	 	17,600,001 and above	 	 	N/A	 	 	$	[* * *]	 	 	$	[* * *]	 

While the foregoing Temporary Pricing for annual TN Porting Events applies to all TN Porting Events
executed in such calendar year in which the total number of TN Porting Events exceeds [* * *], such
temporary pricing shall be computed, apportioned, and paid after the end of the calendar year in
which the total number of TN Porting Events exceeds [* * *]. As a result, Contractor shall, within
sixty (60) days after the end of such calendar year (or within sixty (60) days of the date of
expiry or termination of this Agreement, if such expiry or termination does not occur at the end of
a calendar year), pay to Customer, or, if directed by Customer, to the Canadian Users in accordance
with such direction, that amount equal to the product of (a) the difference between the Standard
Pricing in USD for each TN Porting Event in such calendar year and the Temporary Pricing in USD for
each such TN Porting Event (i.e., USD $[* * *]) multiplied by (b) the total number of TN Porting
Events executed by or on behalf of all Canadian
Users during such calendar year. For greater certainty, such payments shall be issued in Canadian
funds at the then prevailing exchange rate prescribed under this Agreement, and shall

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 59 dated December 18, 2006. This Exhibit E is updated effective
June 1, 2008.

E-4

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

be paid to or
as directed by Customer, which direction shall be delivered by Customer to Contractor within the
first thirty (30) days of the end of each calendar year.

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 59 dated December 18, 2006. This Exhibit E is updated effective
June 1, 2008.

E-5

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

Schedule 2

Training Charges

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Price	 	Price
	 	 	 	 	 	 	U.S.	 	Canadian
	Service Element	 	Unit	 	Dollars	 	Dollars
	[* * *] * [* * *]
	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	[* * *] * [* * *]8 9
	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 

 

			
	*	 	Training consists of LTI User Training lasting 8 to 12 hours.

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 59 dated December 18, 2006. This Exhibit E is updated effective
June 1, 2008.

E-6

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

Schedule 3

Interoperability Testing *

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	Price
	 	 	 	 	 	 	 	 	 	 	Canadian
	Category & Service Element	 	Unit	 	Price	 	Dollars
	[* * *]
	 	 	 	 	 	 	 	 	 	 	 	 
	[* * *]
	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	[* * *]
	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	[* * *]
	 	 	[* * *]	 	 	 	 	 	 	 	 	 
	[* * *]
	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 
	[* * *]
	 	 	[* * *]	 	 	$	[* * *]	 	 	$	[* * *]	 

 

			
	*	 	[* * *]

 

			
	1	 	[* * *]
	 
	2	 	The TN Porting Event [* * *]
	 
	 	 	The TN Porting Event [* * *]
	 
	3	 	An Ad Hoc Report [* * *]
	 
	4	 	[* * *]
	 
	5	 	[* * *]
	 
	6	 	The one-time Log-on ID [* * *]
	 
	7	 	The Mechanized Interface [* * *]
	 
	8	 	[* * *]
	 
	9	 	[* * *]

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 59 dated December 18, 2006. This Exhibit E is updated effective
June 1, 2008.

E-7

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

EXHIBIT G

SERVICE LEVEL REQUIREMENTS

NPAC/SMS

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Report
	 	 	 	 	 	 	Service Affecting/	 	 	 	 	 	Frequency and
	 	 	 	 	 	 	Non-Service	 	Performance	 	Performance Credit	 	Performance Credit
	No.	 	Procedure	 	Service Commitment Level	 	Affecting	 	Credit US Dollars	 	Canadian Dollars	 	Calculation Interval
	1.
	 	Service Availability
(Customer)
	 	Maintain a 99.9%
minimum Service
Availability
	 	Service Affecting
	 	>99.85% but
<99.90%: $[* * *];
>99.80% but
<99.85%: $[* * *];
	 	>99.85% but
<99.90%: $[* * *];
>99.80% but
<99.85%: $[* * *];
	 	Monthly
	 
	 	 	 	 	 	 	 	>99.75% but
<99.80%: $[* * *];
	 	>99.75% but
<99.80%: $[* * *];	 	 
	 
	 	 	 	 	 	 	 	>99.70% but
<99.75%: $[* * *];
	 	>99.70% but
<99.75%: $[* * *];	 	 
	 
	 	 	 	 	 	 	 	>99.65% but
<99.70%: $[* * *];
	 	>99.65% but
<99.70%: $[* * *];	 	 
	 
	 	 	 	 	 	 	 	>99.60% but
<99.65%: $[* * *];
	 	>99.60% but
<99.65%: $[* * *];	 	 
	 
	 	 	 	 	 	 	 	<99.60%: $[* * *]
	 	<99.60%: $[* * *]	 	 

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 55 dated November 1, 2006. Exhibit G updated
effective June 1, 2008.

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Report
	 	 	 	 	 	 	Service Affecting/	 	 	 	 	 	Frequency and
	 	 	 	 	 	 	Non-Service	 	Performance	 	Performance Credit	 	Performance Credit
	No.	 	Procedure	 	Service Commitment Level	 	Affecting	 	Credit US Dollars	 	Canadian Dollars	 	Calculation Interval
	2.
	 	Scheduled Service
Unavailability
(Customer)
	 	Scheduled Service
Unavailability will be
equal to or less than
20 hours per calendar
quarter, or such longer
period otherwise agreed
to by the Parties,
provided that such
twenty (20) hour period
(each, a “20 Hour
Period”) shall not
include time reasonably
required for release
implementations, data
rebuilds, and other
non-routine tasks (the
time for which shall be
agreed to on a case by
case basis).
Contractor shall, not
less than ten (10)
business days prior to,
and not less than four
(4) business days
after, each Scheduled
Service Unavailability
event, provide to
Customer a request for
maintenance and report,
respectively, both in
the form of Annex A
attached to this
Exhibit G. Contractor
shall not proceed with
the proposed Scheduled
Service Unavailability
unless it has received
prior written approval
(e-mail is acceptable)
from Customer for its
request for
maintenance, which
approval shall not be
unreasonably withheld.
For greater certainty,
for any Scheduled
Service Unavailability
in excess of 20 hours
in each 20 Hour Period,
Customer shall be
entitled to enforce all
remedies available to
it, including without
limitation Performance
Credits as set forth in
this SLR 2. No
Scheduled Service
Unavailability event
shall exceed ten
(10)
hours. Each such event
shall be scheduled in
advance and shall be
coordinated with each
User’s maintenance
schedule.
	 	Service Affecting
	 	$[* * *] for each
hour or portion
thereof in excess
of approved
Scheduled Service
Unavailability or
such longer period
otherwise agreed to
by the Parties
	 	$[* * *] for each
hour or portion
thereof in excess of
approved Scheduled
Service
Unavailability or
such longer period
otherwise agreed to
by the Parties
	 	Monthly
	 	 	 	 	 	 	 	 	 	 	 	 	 
	3.
	 	SOA/LSMS
Acknowledge-ment
Response Times
(Customer)
	 	Response time (i.e.,
means NPAC processing
time) for 95% of the
responses will be equal
to or less than 3
seconds, except for
miscellaneous
transactions, such as
queries, audits and
edits
	 	Service Affecting
	 	$[* * *]
	 	$[* * *]
	 	Monthly
	 	 	 	 	 	 	 	 	 	 	 	 	 
	4.
	 	LSMS Broadcast Time
(Customer)
	 	A mean time maximum of
60 seconds from
activation to broadcast
	 	Service Affecting
	 	$[* * *]
	 	$[* * *]
	 	Monthly

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 55 dated November 1, 2006. Exhibit G updated
effective June 1, 2008.

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Report
	 	 	 	 	 	 	Service Affecting/	 	 	 	 	 	Frequency and
	 	 	 	 	 	 	Non-Service	 	Performance	 	Performance Credit	 	Performance Credit
	No.	 	Procedure	 	Service Commitment Level	 	Affecting	 	Credit US Dollars	 	Canadian Dollars	 	Calculation Interval
	5.
	 	SOA to NPAC
Interface
Transaction Rates
(Customer)
	 	To the extent there is
sufficient load,
maintain, for 95% of
the CMIP transactions,
a rate of 4 CMIP
transactions per second
(sustained) for each
SOA to NPAC SMS
interface association;
however, this interface
requirement does not
apply when there are at
least 40 CMIP
transactions per second
(sustained) for a
single NPAC/SMS region.
Neither criterion
applies if throughput
is impacted by delays
caused by all Users.
	 	Service Affecting
	 	$[* * *]
	 	$[* * *]
	 	Monthly
	 	 	 	 	 	 	 	 	 	 	 	 	 
	6.
	 	NPAC to LSMS
Interface
Transaction Rates
(Customer)
	 	To the extent there is
sufficient offered
load, maintain, for 95%
of the CMIP
transactions, a rate of
4 CMIP transactions per
second (sustained) over
each NPAC/SMS to Local
SMS interface
association; however,
this interface
requirement does not
apply when there are at
least 156 CMIP
transactions per second
(sustained) for a
single NPAC/SMS region.
Neither criterion
applies if throughput
is impacted by delays
caused by all Users.
	 	Service Affecting
	 	$[* * *]
	 	$[* * *]
	 	Monthly
	 	 	 	 	 	 	 	 	 	 	 	 	 
	7.
	 	SOA/LSMS Interface
Availability
(User)
	 	Maintain an Interface
Availability at a
minimum of 99.9%
	 	Service Affecting
	 	>99.85% but
<99.90%: $[* * *];
>99.80% but
<99.85%: $[* * *];
	 	>99.85% but
<99.90%: $[* * *];
>99.80% but
<99.85%: $[* * *];
	 	Monthly
	 
	 	 	 	 	 	 	 	>99.75% but
<99.80%: $[* * *];
	 	>99.75% but
<99.80%: $[* * *];	 	 
	 
	 	 	 	 	 	 	 	>99.70% but
<99.75%: $[* * *];
	 	>99.70% but
<99.75%: $[* * *];	 	 
	 
	 	 	 	 	 	 	 	>99.65% but
<99.70%: $[* * *];
	 	>99.65% but
<99.70%: $[* * *];	 	 
	 
	 	 	 	 	 	 	 	>99.60% but
<99.65%: $[* * *];
	 	>99.60% but
<99.65%: $[* * *];	 	 
	 
	 	 	 	 	 	 	 	<99.60%: $[* * *]
	 	<99.60%: $[* * *]	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	8.
	 	Unscheduled Backup
Cutover time
(Customer)
	 	A maximum of 10
minutes to cutover to
the backup site
	 	Service Affecting
	 	$[* * *]
	 	$[* * *]
	 	Per Event
	 	 	 	 	 	 	 	 	 	 	 	 	 
	9.
	 	NPAC/SMS Partial
Disaster Restoral
Interval
(Customer)
	 	Partial restoration
will be equal to or
less than 24 hours
(Partial restoration
meaning the capability
of receiving,
processing and
broadcasting updates)
	 	Service Affecting
	 	$[* * *] for each
day or portion
thereof in excess
of 24 hours
	 	$[* * *] for each
day or portion
thereof in excess
of 24 hours
	 	Per Event
	 	 	 	 	 	 	 	 	 	 	 	 	 
	10.
	 	NPAC/SMS Full
Disaster Restoral
(Customer)
	 	Full restoration will
occur at a maximum of
48 hours
	 	Service Affecting
	 	$[* * *] for each
day or portion
thereof in excess
of 24 hours
	 	$[* * *] for each
day or portion
thereof in excess
of 24 hours
	 	Per Event
	11.
	 	RESERVED	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	12.
	 	User Problem
Resolution
	 	Minimum 80% calls
during Normal Business
Hours answered by live
operators within 10
seconds
	 	Non-Service
Affecting
	 	None
	 	None
	 	Monthly
	 	 	 	 	 	 	 	 	 	 	 	 	 
	13.
	 	RESERVED	 	 	 	 	 	 	 	 	 	 

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 55 dated November 1, 2006. Exhibit G updated
effective June 1, 2008.

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Report
	 	 	 	 	 	 	Service Affecting/	 	 	 	 	 	Frequency and
	 	 	 	 	 	 	Non-Service	 	Performance	 	Performance Credit	 	Performance Credit
	No.	 	Procedure	 	Service Commitment Level	 	Affecting	 	Credit US Dollars	 	Canadian Dollars	 	Calculation Interval
	14.
	 	User Problem
Resolution
	 	99.0% callback within
30 minutes for requests
made during other than
Normal Business Hours
	 	Non Service
Affecting
	 	None
	 	None
	 	Monthly
	 	 	 	 	 	 	 	 	 	 	 	 	 
	15.
	 	User Problem
Resolution
	 	A minimum of 99.5% of
all commitments to get
back to the User after
the initial contact
will be met
	 	Non-Service
Affecting
	 	None
	 	None
	 	Monthly
	16.
	 	RESERVED	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	17.
	 	RESERVED	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	18.
	 	System Security
	 	Monitor and record
unauthorized system
access
	 	Non-Service
Affecting
	 	None
	 	None
	 	Per Event
	 	 	 	 	 	 	 	 	 	 	 	 	 
	19.
	 	System Security
	 	Remedy logon security
permission errors
immediately after User
notification
	 	Non-Service
Affecting
	 	None
	 	None
	 	Per Event
	 	 	 	 	 	 	 	 	 	 	 	 	 
	20.
	 	RESERVED	 	 	 	 	 	 	 	 	 	 
	 
	21.
	 	Scheduled Service
Unavailability
Notification
	 	Notice of Scheduled
Service Unavailability
for routine maintenance
of NPAC/SMS to be given
a minimum of 2 weeks in
advance.
Notice of Scheduled
Service Unavailability
for non-routine
maintenance of NPAC/SMS
to be given as follows:
	 	Non-Service
Affecting
	 	None
	 	None
	 	Per Event
	 
	 	 	 	•    During Normal
Business Hours — a
minimum of 7 days in
advance
	 	 	 	 	 	 	 	 
	 
	 	 	 	•    During
Non-Normal Business
Hours — a minimum of 24
hours in advance
	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	22.
	 	Unscheduled Service
Unavailability
Notification
	 	Notify User within 15
minutes of detection of
an occurrence of
unscheduled Service
Unavailability
	 	Non-Service
Affecting
	 	None
	 	None
	 	Per Event
	 	 	 	 	 	 	 	 	 	 	 	 	 
	23.
	 	Unscheduled
Service
Unavailability
Notification
	 	Provide 30-minute
updates of NPAC status
following an occurrence
of unscheduled Service
Unavailability through
recorded announcement
and client bulletins
	 	Non-Service
Affecting
	 	None
	 	None
	 	Per Event
	 	 	 	 	 	 	 	 	 	 	 	 	 
	24.
	 	RESERVED	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	25.
	 	RESERVED	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	26
	 	RESERVED	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 
	27.
	 	RESERVED	 	 	 	 	 	 	 	 	 	 

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003, the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of the
28th day of October 2005, and SOW 55 dated November 1, 2006. Exhibit G updated
effective June 1, 2008.

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

ARTICLE 6 — PRICING AND ADJUSTMENT

6.1

(a) General

Contractor shall be compensated for rendering the Services hereunder at the prices set forth in
Exhibit E — Pricing Schedules (the “Pricing Schedules”). Customer will deliver an Allocation Model
to Contractor for billing on or before the 30th day prior to the close of the first Billing Cycle;
provided, however, that if Customer fails to provide an Allocation Model by such date and until 30
days after such Allocation Model is so provided, Contractor shall be entitled to allocate all
allocable charges hereunder pro rata to the Users, and shall invoice such Users accordingly.
Thereafter, Customer may change the Allocation Model on 30 days written notice period.

Except as provided in a Statement of Work or as otherwise specifically provided hereunder,
Contractor will not increase the prices set forth in the Pricing Schedules during the Initial Term
of this Agreement. Thereafter, the prices for Services may be increased upon not less than 90 days
prior written notice to Customer; provided, however, that (i) any such price increase will not
exceed the total percentage increase, if any, in the CPI for the twelve month period immediately
preceding Contractor’s proposed price increase, or eight percent (8%), whichever is less and (ii)
prices may not be increased more than once in any twelve month period.

(b) One Time Credit

Contractor shall on or before December 31, 2005 pay, by way of credit, the amount of USD$[* * *],
which equals CA$[* * *] under the then-current conversion factor required under Exhibit E, (the
“One Time Credit”) for the benefit of, and for distribution among, the Users who are shareholders
of the Customer (the “Canadian Users”). The One Time Credit shall be payable by Contractor in the
manner stipulated in writing by the Customer in a direction delivered to Contractor, which
direction shall be delivered to Contractor no later than November 30, 2005. For greater certainty,
the Parties expressly acknowledge and agree that the One Time Credit may, in the sole discretion of
the Customer expressed in the direction described in the immediately preceding sentence, be payable
by Contactor: (i) by way of credit against future Canadian User payment obligations to Contractor
(as directed by the Customer); or (ii) by way of payment to the Customer of the One Time Credit (or
a combination of (i) and (ii)), within thirty (30) days of receipt by Contractor of the direction
described in this Section 6.1(b). For greater certainty, if the amount of any such credit allocated
to any Canadian User, as described in (i) in the immediately preceding sentence, exceeds any such
Canadian User’s payment obligations to Contractor in the month in which such credit is allocated by
Contractor (as described in the immediately preceding sentence), the net amount of such credit in respect of any such
Canadian User shall be applied in the next following month, and so on, until such credit is
exhausted, unless otherwise directed by the Customer.

(c) Fixed Annual Credit

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003 and the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of
the 28th day of October 2005. This amended and restated document is updated effective
June 1, 2008.

 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

Subject to the requirements set forth below in this Section 6.1(c), Contractor shall, in each
calendar year during the Initial Term beginning in 2006, pay an annual credit in the amount of $[*
* *], which equals CA$[* * *] under the current conversion factor required under Exhibit E, for the
benefit of, and for distribution among, the Canadian Users (each a “Fixed Annual Credit”). The
Fixed Annual Credit shall be payable by Contractor in the manner stipulated in writing by the
Customer in a direction delivered to Contractor, which direction shall be delivered to Contractor
for each applicable calendar year no later than November 30 of that calendar year during the
Initial Term beginning in 2006 . For greater certainty, the Parties expressly acknowledge and agree
that the Fixed Annual Credit may, in the sole discretion of the Customer expressed in the direction
described in the immediately preceding sentence, be payable by Contractor: (i) by way of credit
against future Canadian User payment obligations to Contactor (as directed by the Customer); or
(ii) by way of payment to the Customer of the Fixed Annual Credit (or a combination of (i) and
(ii)), within thirty (30) days after both (A) Contractor receives the direction described in this
Section 6.1(c), and (B) the annual, aggregate volume of executed Ported TN Events exceeds the
applicable thresholds set forth below. For greater certainty, if the amount of any such credit
allocated to any Canadian User, as described in (i) in the immediately preceding sentence, exceeds
any such Canadian User’s payment obligations to the Contractor in the month in which such credit is
applied by Contractor (as described in the immediately preceding sentence), the net amount of such
credit in respect of any such Canadian User shall be applied in the next following month, and so
on, until such credit is exhausted, unless otherwise directed by Customer. The Fixed Annual Credit
shall only be payable by Contractor for each calendar year if Canadian Users, in the aggregate for
each applicable calendar year, execute: (i) in the calendar year 2006, more than [* * *] TN Porting
Events; (ii) in the calendar year 2007, more than [* * *] TN Porting Events; (iii) in the calendar
year 2008, more than [* * *] TN Porting Events; (iv) in the calendar year 2009, more than [* * *]
TN Porting Events; (v) in the calendar year 2010, more than [* * *] TN Porting Events; and (vi) in
the calendar year 2011, more than [* * *] TN Porting Events. Notwithstanding anything in this Section 6.1(c) to the
contrary, if the number of TN Porting Events in any calendar year does not exceed the volume
thresholds set forth in the immediately preceding sentence, then that calendar year’s Fixed Annual
Credit forever expires, and in no event shall such Fixed Annual Credit be available or otherwise be
used in a subsequent calendar year, provided that neither Party will be prejudiced by any error or
mistake in calculating the aggregate number of TN Porting Events described in the immediately
preceding sentence. Upon the discovery of any such error the Parties will promptly, and in good
faith correct such error, including any adjustment as may be required under this Section.

(d) No Withholding or Deduction.

All applicable credits and amounts payable described in Section 6.1(b) and Section 6.1(c) shall be
applied and paid, as described herein, without withholding or any deduction whatsoever.

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003 and the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of
the 28th day of October 2005. This amended and restated document is updated effective
June 1, 2008.

 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003 and the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of
the 28th day of October 2005. This amended and restated document is updated effective
June 1, 2008.

 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

ARTICLE 16 — DELAYS; PERFORMANCE CREDITS AND CORRECTIVE REPORTING; DEFAULTS; FORCE MAJEURE

16.1 Notice of Delays

Time is of the essence in Contractor’s performance of its obligations under this Agreement.
Contractor shall promptly notify Customer in writing of any anticipated or known delay in
Contractor’s performance of an obligation by the date specified therefor, if any, in this
Agreement, the reasons for the delay, and the expected duration of the delay. In the event of any
failure of Customer or User to perform an obligation which delays or threatens to delay a scheduled
performance date of Contractor under this Agreement (“Customer/User Delay”), Contractor shall
promptly notify Customer in writing of such delay or threatened delay, and Contractor’s scheduled
performance date shall be extended day-for-day for any such actual delay of Customer or User
directly affecting such scheduled performance date. If Contractor fails to notify Customer of a
Customer/User Delay of which Customer or the applicable User does not otherwise have a prior notice
(i.e., pursuant to a Project Plan), Contractor may not use such Customer/User Delay as an excuse
for its failure to meet a scheduled performance date.

16.2 [Deleted]

16.3 Performance Credits

In the event that a Service Affecting Event (as defined below) shall have occurred for any reason
other than the occurrence of a Force Majeure Event or a Customer/User Delay, Contractor shall pay
to Customer or affected Users, as applicable, as “Performance Credits” (and as liquidated damages
and not as a penalty) an aggregate sum equal to the amount set forth under the heading “Performance
Credit Amount” for each such Service Affecting Event, as set forth in Exhibit G; provided, however,
that in no event shall the annual aggregate amount of Performance Credits exceed $[* * *], which
equals CA$[* * *] under the current conversion factor required under Exhibit E. For purposes
hereof, a “Service Affecting Event” shall mean the failure of Contractor to meet a “Service
Affecting” Service Commitment Level set forth in Exhibit G — Service Level Requirements; provided,
however, that if the same facts and circumstances directly or indirectly result in the failure to
meet more than one Service Level, all such related failures, for purposes of calculating
Performance Credits which shall be due in connection therewith, shall be deemed to be a single
Service Affecting Event. [Amended]

In the event that a Non-Service Affecting Event (as defined below) shall have occurred for any
reason, Contractor shall not be required to pay any Performance Credits. For each Non-Service
Affecting Event, Contractor shall (i) notify Customer in writing of such Non-Service Affecting
Event, including in such notification an explanation of the cause of the Non-Service Affecting
Event and a detailed summary of the course of actions, if any, necessary to mitigate the likelihood
of such cause recurring and (ii) diligently pursue the identified course of action to completion.
For purposes hereof, a “Non-Service Affecting Event” shall mean the failure of Contractor to meet
one of the Service Levels other than those which give rise to Service Affecting Events.

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003 and the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of
the 28th day of October 2005. This amended and restated document is updated effective
June 1, 2008.

 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

16.4 Allocation of Damages Among Users

The aggregate amount of accrued liquidated damages under Section 16.3 above shall be allocated
among Users as directed by Customer and credited against the next succeeding monthly billing to
such Users for Services or, in the event Customer terminates this Agreement as a result of any such
failure, shall be allocated and credited in the same manner, with the balance, if any, remaining
after applying said amounts against any final billings to be paid to such Users by Contractor.
Liquidated damages shall be considered as compensation for direct damages for the delay suffered by
the Users other than those specified in Section 19.1(g) and Contractor shall remain liable for any
of the direct damages specified in Section 19.1(g). [Amended]

16.5 Contractor Defaults

Contractor shall be in default (“Default”) under this Agreement if Contractor shall:

(a) chronically fail to provide the Canadian NPAC/SMS at one or more of the “Service
Affecting” Service Levels, which failure is evidenced by recurring events of the same or
similar nature that are indicative of a systemic problem and which either have been
unaffected by Contractor’s repeated cure efforts, if any, or are reasonably unlikely to be
cured with Contractor’s diligent efforts over a reasonable period, which in any event shall
be no less than 30 days; or [Amended]

(b) fail to perform any of its other material obligations, i.e., material breach, under
this Agreement (including the obligations referred to in Section 21.3, but excluding the
obligations referred to in Section 16.5(a) above) and such failure continues for a period
of 30 days following receipt of written notice of such failure from Customer; provided,
however, that where such failure (other than with respect to a payment obligation) cannot
reasonably be cured within such 30 day period, so long as Contractor is diligently pursuing
such cure, the time for curing such failure shall be extended for such period as may be
necessary for Contractor to complete such cure.

Upon any Default hereunder by Contractor, Customer may, subject to Articles 19 and 26 hereof,
pursue any legal remedies it may have under applicable law or principles of equity.

16.6 Force Majeure

Any failure or delay by Customer, a User or Contractor in the performance of its obligations under
this Agreement shall not be deemed a Default of this Agreement to the extent such failure or delay
is directly or indirectly caused by fire, flood, earthquake, elements of nature or acts of God,
acts of war, terrorism, riots, civil disorders, rebellions or revolutions in the United States or
Canada, court order, or the occurrence of a Force Majeure Event (as otherwise defined herein)
affecting the non-performing Party’s first-tier suppliers, subcontractors or agents (i.e.,not
subcontractors of subcontractors), or any other similar cause beyond the reasonable control of such
Party and without the fault or negligence of such Party and which cannot be reasonably circumvented
by the non-performing Party through the use of alternate sources, workaround plans or other means
(each, a “Force Majeure Event”). Notwithstanding the foregoing, any failure or delay by Contractor
which results from Contractor’s failure to comply with a requirement of this Agreement intended to
prevent such a failure shall not be considered subject to this Article.

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003 and the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of
the 28th day of October 2005. This amended and restated document is updated effective
June 1, 2008.

 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

Notwithstanding the foregoing, Contractor’s liability for loss or damage to Customer’s material in
Contractor’s possession or control shall not be modified by this clause.

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003 and the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of
the 28th day of October 2005. This amended and restated document is updated effective
June 1, 2008.

 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

ARTICLE 20 — INSURANCE

20.1 Contractor’s Insurance Requirements

Contractor must maintain and cause Contractor’s subcontractors to maintain: (i) Workers’
Compensation insurance as prescribed by the law of the applicable state, (ii) employer’s liability
insurance with limits of at least $[* * *] which equals CA$[* * *] under the current conversion
factor required under Exhibit E ,each occurrence and in the aggregate, (iii) commercial general
liability insurance (including contractual liability and products liability coverage) with combined
single limits of at least $[* * *] which equals CA$[* * *] under the current conversion factor
required under Exhibit E, in the general aggregate for bodily injury and property damage, and (iv)
professional liability insurance with combined single limits of at least $[* * *] (in accordance
with Exhibit E) in the general aggregate. Neither Contractor nor Contractor’s insurer(s) shall
have a right of subrogation against Customer based on any loss or liability insured against under
the foregoing insurance. Contractor’s policies for the insurance under clause (iii) above must be
endorsed to name Customer as an additional insured where applicable and state: “[Customer] is to
be notified in writing at least 30 days prior to cancellation of or any material change in the
coverage limits.” Also, Contractor must furnish certificates evidencing the foregoing insurance
coverage prior to the Acceptance Date. [Amended]

20.2 Contractor’s Failure to Maintain Insurance

If Contractor fails to maintain the insurance required by Section 20.1, Customer may procure such
insurance. In such event, Customer shall invoice Contractor and Contractor shall promptly
reimburse Customer for any premiums and other charges paid by Customer for such coverage.

20.3 Self Insurance

Contractor may self insure the risks for which insurance is otherwise required under this Article
20 upon written request to and approval, in writing, by Customer. Approval by Customer of
self-insurance shall not be unreasonably withheld and shall be based upon Customer’s reasonable
assessment that Contractor’s net worth, financial history and stability appear to be sufficient to
satisfy any obligation Contractor could reasonably be expected to incur during the term of this
Agreement.

20.4 Customer’s Insurance Requirements

Customer must maintain and cause Customer’s subcontractors to maintain: (i) Workers’ Compensation
insurance as prescribed by the law of the applicable state, (ii) employer’s liability insurance
with limits of at least $[* * *] which equals CA$[* * *] under the current conversion factor
required under Exhibit E, each occurrence and in the aggregate, (iii) [Deleted] and (iv)
professional liability insurance with combined single limits of at least $[* * *] (in accordance
with Exhibit E) in the general aggregate. Neither Customer nor Customer’s insurer(s) shall have a
right of subrogation against Contractor based on any loss or liability insured against under the
foregoing insurance. Customer’s policies for the insurance under clause (iii) above must be
endorsed to name Contractor as an additional insured where applicable and state: “Neustar, Inc. is
to be notified in writing at least 30 days prior to cancellation of or any material change in the

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003 and the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of
the 28th day of October 2005. This amended and restated document is updated effective
June 1, 2008.

 

 

Pursuant to 17 CFR 240.24b-2, confidential information has been omitted in places marked “[* * *]”
and has been filed separately with the Securities and Exchange Commission pursuant to a
Confidential Treatment Application filed with the Commission.

coverage limits.” Also, Customer must furnish certificates evidencing the foregoing insurance
coverage prior to the Acceptance Date. [Amended]

20.5 Customer’s Failure to Maintain Insurance

If Customer fails to maintain the insurance required of it by Section 20.4, Contractor may procure
such insurance. In such event, Contractor shall invoice Customer and Customer shall promptly
reimburse Contractor for any premiums and other charges paid by Contractor for such coverage.

20.6 Additional Insurance

In addition to any insurance required to be maintained pursuant to this Article, Contractor may, at
its election, obtain insurance with respect to any losses, liabilities, damages or expenses
(including, without limitation, reasonable attorneys’ fees) incurred by Contractor arising out of,
resulting from or in connection with any error, omission or failure of the facilities, equipment,
systems or personnel of User or any of its affiliates, agents, successors or assigns used or
involved in any way in the provision of services utilizing the Canadian NPAC/SMS Services to any
end-user customer or any Third Party. If Contractor obtains such insurance, Contractor shall, on a
quarterly basis, invoice Users in accordance with the Allocation Model then in effect for one-half
of the premiums or other charges for the first $[* * *] which equals CA$[* * *] under the current conversion factor required under Exhibit E of such coverage, which amounts shall be
invoiced to Users as part of the monthly billing process and reimbursed by Users in accordance with
such invoice. The aggregate maximum amount that can be invoiced to all Users in any given year
shall be no more than $[* * *], which equals CA$[* * *] under the current conversion factor
required under Exhibit E . Any deductible for this insurance shall be paid by Contractor. This
insurance must be purchased from an outside agent and is not to be covered by self-insurance as
described in Section 20.3. In addition, Contractor will provide to Customer a certificate of
insurance. Should Contractor purchase this insurance the level of coverage must be reviewed with
Customer with the intent that reductions be based on a risk assessment. [Amended]

This amended and restated document is intended for information purposes only. The rights and
obligations of the parties are defined in the Contractor Services Agreement dated May 19, 1998, as
amended by the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, dated March 31,
2003 and the Canadian NPAC/SMS Contractor Services Agreement Amending Agreement, effective as of
the 28th day of October 2005. This amended and restated document is updated effective
June 1, 2008.

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