Document:

Exhibit 10.9

 Exhibit 10.9 
 HUMAN RESOURCES AND INTERNAL COMMUNICATIONS 
 TRANSITION SERVICES
AGREEMENT 
 This HUMAN RESOURCES AND INTERNAL COMMUNICATIONS TRANSITION SERVICES AGREEMENT (this
“Agreement”), is effective as of November 19, 2011, by and between MARRIOTT INTERNATIONAL, INC., a Delaware corporation (“MII”), and MARRIOTT VACATIONS WORLDWIDE CORPORATION, a Delaware corporation
(“MVWC”). 
 RECITALS 
 WHEREAS, pursuant to that certain Separation and Distribution Agreement, dated as of November 17, 2011 (the “Separation Agreement”), between MII and MVWC, MII has agreed to
distribute all of the issued and outstanding common shares of MVWC to the shareholders of MII on a pro rata basis, subject to the terms and conditions therein (the “Spinoff”). 

WHEREAS, in connection with the Spinoff, MII and MVWC have agreed that MII or its Affiliates shall provide MVWC and its Affiliates with
certain services on a temporary basis after the Closing; and 
 WHEREAS, capitalized terms used and not otherwise defined herein
shall have the meanings given to such terms in the Separation Agreement. 
 NOW, THEREFORE, in consideration of the premises and
covenants set forth herein and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, MII and MVWC agree as follows: 
 1. Transition Services. For a period commencing on the Closing Date and continuing until the second anniversary of the Closing Date (the “Transition Period”)(unless a different
period is specified for a particular service on the applicable exhibit attached hereto (each, a “Services Exhibit”), MII shall provide, or cause its Affiliates to provide, to MVWC and its Affiliates the services described in the Services
Exhibits hereto (the “Transition Services”). Such services shall be provided at the charges described in the Services Exhibits and in accordance with Section 3 below. MVWC may cancel any Transition Services upon not less than
one hundred twenty (120) days’ prior written notice of cancellation to MII, unless a different period is provided for in the Services Exhibits. The cancellation of one category of Transition Services shall not operate to cancel or
otherwise affect the remaining Transition Services, it being understood that some services are bundled and cannot be cancelled separately. To the extent possible, the cancellation of a Transition Service shall be effected at the end of a MII
Accounting Period. MVWC may use the Transition Services for its own internal business purposes for its business conducted under brands licensed from MII and its Affiliates, consistent with the terms of the underlying agreement between MII and the
applicable product/service vendor, and may not resell the Transition Services or otherwise make them available for use by third parties (provided, that a property owner’s association or similar entity for a project operated by MVWC or its
Affiliates under brands licensed from MII and its Affiliates shall not be considered a third party for purposes of this Section 1). 

 2. Standard of Service. MII will provide, or cause to be provided, the Transition
Services in accordance with MII’s standard policies, procedures and practices in effect immediately prior to the date hereof, as the same may be changed from time to time, and the Services Exhibits. In providing the Transition Services, MII
shall at all times exercise the same care and skill as it exercises in performing like services for itself and other third parties, including franchisees. Except as provided in the preceding sentence, the Transition Services are provided on an
“AS IS” basis. 
 3. Billing and Payment. 

A. Payments. MVWC will pay the costs set forth in the Services Exhibits for those Transition Services that have not
otherwise been cancelled by MVWC and that are provided pursuant to Section 1 of this Agreement during the Transition Period. Such costs that are currently allocated are subject to change based on annual budgets, actual expenditures, or other
metrics, whether or not such allocation is set forth or described in the Services Exhibits; provided, that all such allocations to MVWC shall be made on a fair and reasonable basis, and MVWC acknowledges that such allocation methodologies in
place as of the Closing Date are fair and reasonable; and provided further, that if a portion of the costs for any Transition Services are attributable to the development of systems enhancements with a total cost of $5 million or more,
(i) if such systems enhancements are not intended to become effective during the Transition Period, MVWC shall not be allocated any costs for such systems enhancements, and (ii) if such systems enhancements become effective before the end
of the term during which the related Transition Services are provided under this Agreement, then MII and MVWC shall discuss and agree on a reasonable allocation of such costs to MVWC taking into consideration the remaining term of the provision of
the related Transition Services hereunder. Such allocations shall be subject to periodic “true-ups” for actual allocated costs. MII or one of its Affiliates shall bill MVWC for the Transition Services at the times and in the manner as such
billing is made immediately prior to the Closing Date, and MVWC shall pay MII at the times and in the manner as payment is customarily made as of the Closing Date, in each case unless otherwise specified in the Services Exhibits, but in no
event shall any payments be made more than thirty (30) days after the invoice date. Notwithstanding the foregoing, payments made by MII to third parties (or MVWC employees) on behalf of MVWC or its Affiliates will be drawn by MII directly from
MVWC bank accounts which MVWC shall keep funded with sufficient amounts to enable MII to make such payments, and MII shall not be required to advance or use any of its own funds to make any such payments. Any payments not made by MVWC to MII when
due shall bear interest, computed daily, from the date due to the date of payment based on the annual percentage rate equal to the Prime Rate, plus three percentage points (3%). “Prime Rate” means the “rate” that Citibank,
N.A. (or its successor entity) publishes from time to time as its prime lending rate in effect from time to time. MII shall be entitled to the costs of collecting any overdue amounts including reasonable attorneys’ fees and expenses.

 B. Termination-Related Services and Payments. In connection with the termination or cancellation of the
provision of any Transition Services by MII hereunder, whether at the end of the term of this Agreement or earlier, MII shall provide commercially reasonable services and assistance to transition such services to MVWC and its Affiliates or a third
party provider, including such termination services as may be described in the Services Exhibits (as described herein, the “Termination Services”). Except as otherwise provided in a 

  
 2 

 
Services Exhibit, with respect to the Termination Services: (i) MII shall make available to MVWC such books and records (subject to MII’s reasonable records retention policies) as will
be needed by MVWC to prepare the accounting statements for the Transition Services for the accounting period of MVWC in which the termination or cancellation of the Transition Services or this Agreement, as the case may be, occurs and for any
subsequent periods, (ii) MII shall use commercially reasonable efforts to facilitate the orderly transfer of all information contained within such books and records from MII’s systems to MVWC’s or a successor’s systems, provided
MII shall not be required to transfer any information that is confidential and/or proprietary to MII, (iii) MII acknowledges and agrees to provide MVWC all such data, books, and records, in such forms and electronic formats as agreed by MI and
MVCW, and (iv) MII shall, within ninety (90) days after termination or cancellation of the Transition Services or of this Agreement, as the case may be, prepare and deliver to MVWC a final accounting statement with respect to the
Transition Services. MVWC shall have no obligation to reimburse MII for any costs relating to data retention or storage by MII for legal, regulatory or other purposes. 
 MVWC shall reimburse MII for (i) any out of pocket costs incurred by MII or its Affiliates in providing the Termination Services, (ii) any costs and expenses of employees of MII or any Affiliate
that are allocated to a fund or specified payment source (for the avoidance of doubt, MVWC is not responsible for internal costs incurred by MII, and not allocated to such a fund or specified payment source, that otherwise would have been incurred
if the Termination Services were not provided), in providing Termination Services, and (iii) severance and other termination payments made by MII or its Affiliates for the termination of employment of employees of MII or its Affiliates (if
any), it being understood that MVW shall only be responsible for such severance and termination costs as are mutually agreed to by MII and MVWC with respect to employees of MII or its Affiliates that are primarily engaged in providing Transition
Services (for the avoidance of doubt, MVWC is not responsible for severance and other termination payments made by MII for the termination of employees of MII or its Affiliates that were not primarily engaged in providing Transition Services to
MVWC). 
 4. Access. Each party shall make available on a timely basis to the other party and its Affiliates, as
applicable, all information and materials reasonably requested by such Persons to enable them to provide or receive the Transition Services, as applicable, consistent with past practice. MVWC will give MI and its Affiliates, as applicable,
reasonable access, during regular business hours and at such other times as are reasonably required, to the premises of MVWC and its Affiliates and their respective personnel for the purposes of providing the Transition Services. 

5. Subcontracting. To the extent necessary or desirable to perform the Transition Services, MII or its Affiliates, as applicable,
may subcontract any part of such services; provided, however, MII will continue to be responsible for its obligations under this Agreement on behalf of itself and any subcontractors of MII or its Affiliates. MII or its Affiliates, as
applicable, shall be responsible for all payments to such subcontractors (provided, that such obligation of MII to pay such subcontractors shall not alter the amount MII is entitled to receive from MVWC for Transition Services hereunder).

 6. Taxes. MVWC will pay all applicable taxes (including, without limitation, sales, use, services, value-added, and
other such transaction-based taxes), duties, and tariffs and all other taxes or charges imposed on the provision of the Transition Services by MII or its 

  
 3 

 
Affiliates, as applicable, except for taxes based on net income of Parent or its Affiliates. If any such taxes are levied on MII or deducted from amounts otherwise due to MII hereunder, MVWC
shall “gross up” the payments to MII so that the net amount received by MII is equal to the amount required to be paid to MII hereunder. 
 7. Firmware or Software. MVWC acknowledges that it will acquire no right, title or interest (including any license rights or rights of use) in any firmware or software, and the licenses therefor
which are owned by MII or its Affiliates, as applicable, by reason of the provision of the Transition Services provided hereunder, except to the extent that any such license rights or rights of use are provided for in a written agreement signed by
MII and MVWC. 
 8. Relationship of Parties. In providing the Transition Services, MII and its Affiliates, as applicable,
shall act under this Agreement solely as independent contractors and not as agents or partners of MVWC. All employees and representatives providing the Transition Services shall be under the direction, control and supervision of MII and its
Affiliates, as applicable (and not of MVWC) and MII and its Affiliates, as applicable, shall have the sole right to exercise all authority with respect to such employees and representatives and in no event shall such employees and representatives be
deemed to be employees or agents of MVWC. Except as specifically provided herein, neither party shall act or represent or hold itself out as having authority to act as an agent or partner of the other party, or in any way bind or commit the other
party to any obligations. Nothing contained in this Agreement shall be construed as creating a partnership, joint venture, agency, trust or other association of any kind, each party being individually responsible only for its obligations as set
forth in this Agreement. Without limiting the foregoing, no services provided under this Agreement shall be construed as legal, accounting or tax advice or shall create any fiduciary obligations on the part of MII or any of its Affiliates to MVWC or
any of its Affiliates, or to any plan trustee or any customer of any of them. 
 9. Force Majeure. No party shall be
liable for any interruption, delay or failure to perform any obligation under this Agreement when such interruption, delay or failure is due to causes beyond its reasonable control, including any strikes, lockouts, acts of any government, riot,
insurrection or other hostilities, embargo, fuel or energy shortage, fire, flood, acts of God, or general inability (not specific to the claiming party) to obtain necessary labor, materials or utilities. In any such event, the claiming party’s
obligations hereunder shall be postponed for such time as its performance is suspended or delayed on account thereof and the claiming party shall have no liability to the other party in connection therewith. The claiming party will promptly notify
the other party, in writing, upon learning of the occurrence of such event of force majeure. Upon the cessation of the force majeure event, the claiming party will use reasonable commercial efforts to resume its performance promptly. 

10. Termination. This Agreement shall terminate on the earliest to occur of (a) the latest date on which any Transition
Service is to be provided as indicated on the Services Exhibits, (b) the date on which the provision of all Transition Services has terminated or been canceled pursuant to Section 1 and (c) the date on which this Agreement is
terminated pursuant to Section 11. Sections 3, 6, 7, 8, 9, 12, 13 and 17 shall survive any termination of this Agreement or cancellation of any Transition Services hereunder. 

  
 4 

 11. Breach of Agreement. For purposes hereof, an “Event of Default”
shall mean a party’s failure to comply in all material respects with its obligations hereunder which failure remains uncured for a period of 10 Business Days following such party’s receipt of written notice of such failure,. In the event
of an Event of Default, the non-defaulting party may terminate this Agreement immediately by providing written notice of termination. Without limiting the foregoing, a non-payment or other breach by MVWC with respect to one or more Transition
Services shall give MII the right to suspend such Transition Services until such breach is cured. The failure of a party to exercise its rights hereunder with respect to a breach by the other party shall not be construed as a waiver of such rights
nor prevent such party from subsequently asserting such rights with regard to the same or similar defaults. 
 12.
Disclaimers; Indemnification; Limitation of Liability. 
 (a) EXCEPT AS SET FORTH IN SECTION 2, MII DISCLAIMS ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CUSTOM OR USAGE IN THE TRADE, IN CONNECTION WITH THE PROVISION OF THE TRANSITION SERVICES UNDER THIS
AGREEMENT. 
 (b) With regard to any and all damages, fines, penalties, deficiencies, losses, liabilities (including settlements
and judgments) and expenses (including interest, court costs, reasonable fees and expenses of attorneys, accountants and other experts and professionals or other reasonable fees and expenses of litigation or other proceedings or of any claim,
default or assessment) (collectively, “Losses”) arising out of a breach of MII’s obligations in connection with the provision of Transition Services under this Agreement, other than Losses arising as a result of the fraud or
willful misconduct of MII, MII’s sole liability for such Losses shall be to use reasonable commercial efforts to re-perform, or cause its Affiliates to re-perform, such services. MII agrees to indemnify, defend and hold harmless MVWC and its
Affiliates and their respective directors, officers, employees and agents as a result of the fraud or willful misconduct of MII. MVWC shall promptly advise MII of any such breach of which it becomes aware. 

(c) EXCEPT FOR ITS OBLIGATION TO COMPLY WITH SUBSECTION (b) ABOVE, MII SHALL NOT BE LIABLE FOR ANY LOSSES IN CONNECTION WITH THIS
AGREEMENT. MVWC AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS MII AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS (“INDEMNIFIED PERSONS”) FROM ANY CLAIMS ASSERTED, OR ASSOCIATED LOSSES, BY OR ON BEHALF OF THIRD PARTIES
OR WHICH RESULT FROM GOVERNMENTAL ACTION. TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT SHALL A PARTY OR ITS AFFILIATES OR AGENTS BE LIABLE TO ANY INDEMNIFIED PERSON FOR LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, OR
FOR ANY PUNITIVE, SPECIAL, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR OTHER INDIRECT DAMAGES, IN CONNECTION WITH THIS AGREEMENT UNLESS SUCH DAMAGES ARE AWARDED AND REQUIRED TO BE PAID BY AN INDEMNIFIED PERSON TO A THIRD PARTY PURSUANT TO AN ORDER OF A
GOVERNMENTAL AUTHORITY. 

  
 5 

 (d) The party required to indemnify pursuant to this Article (the
“Indemnitor”), upon demand by a party (“Indemnitee”), at Indemnitor’s sole cost and expense, shall resist or defend such Claim (in the Indemnitee’s name, if necessary), using such attorneys as the
Indemnitee shall approve, which approval shall not be unreasonably withheld. If, in the Indemnitee’s reasonable opinion, there exists a conflict of interest which would make it inadvisable to be represented by counsel for the Indemnitor, the
Indemnitor and the Indemnitee shall jointly select acceptable attorneys, and the Indemnitor shall pay the reasonable fees and disbursements of such attorneys. 
 (e) The foregoing provisions of this Article set forth the full extent of the parties’ liability (monetary or otherwise) under this Agreement for any and all Losses. 

13. Confidentiality. Each party agrees to treat, and to cause its employees and agents to treat, confidentially all records and
other information with respect to the other party. Specifically, each party agrees that it will, and will cause its employees and agents to, during the term of this Agreement and thereafter (except where required by law or court order or
administrative agency order or subpoena): (a) retain all such information of the other party in confidence; (b) not disclose any such information to any third party without the permission of the other party, except as required by Law;
(c) not use any such information of the other party for any purposes other than performing its obligations under this Agreement; (d) limit access to the information of the other party to those employees and agents who have a need to know
the information for the business purposes of this Agreement, and maintain reasonable arrangements to protect confidentiality satisfactory to the other party with such party’s employees and agents having access to such information and with third
parties having any access to such information; and (e) ensure that all tangible objects and copies thereof in such party’s possession or under its control containing or imparting any such information of the other party shall be returned to
the other party at any time upon the request of the other party or upon termination of this Agreement. 
 14 Modification of
Procedures. MII may make changes from time-to-time in its practices and procedures for performing the Transition Services. Notwithstanding the foregoing sentence, unless required by law, MII shall not implement any substantial changes affecting
MVWC or its Affiliates unless: 
 (a) MII has furnished MVWC notice (the same notice MII provides its own
business) thereof; 
 (b) MII changes such practices and procedures for its own business units at the same time;
and 
 (c) MII gives MVWC a reasonable period of time for MVWC (i) to adapt its operations to accommodate
such changes or (ii) reject such changes. In the event MVWC fails to accept or reject a proposed change on or before a reasonable date specified in such notice of change, such failure shall be deemed an acceptance of such change. In the event
MVWC rejects a proposed change but does not terminate this Agreement, MVWC agrees to pay any reasonable expenses resulting from MII’s need to maintain different versions of the same systems, procedures, technologies, or services or resulting
from requirements of third party vendors. 

  
 6 

 15. Compliance Audits. Upon notice from MII, MVWC shall provide MII, its auditors
(including internal audit staff and external auditors), inspectors, regulators and other reasonably designated representatives as MII may from time to time designate in writing (collectively, the “MII Auditors”) with access to, at
reasonable times, to any MVWC facility or part of a facility at which MVWC is using the Transition Services, to MVWC personnel, and to data and records relating to the Transition Services for purposes of verifying compliance with this Agreement. MII
audits may include security reviews (including MVWC’s completion of security related questionnaires) of the Transition Services and MVWC’s systems, including reasonable use of automated scanning tools such as network scanners, port
scanners, and web inspection tools. MVWC will provide any assistance that MII Auditors may reasonably require with respect to such audits. 
 16. Audit Rights. MVWC shall have the right, upon at least thirty (30) days written notice to MII, and in a manner to avoid interruption to MII’s business, to perform audit
procedures over MII’s internal controls and procedures for the Transition Services provided by MII under this Agreement; provided that, such audit right shall exist solely to the extent required by MVWC’s external auditors to ensure
MVWC’s compliance with the Sarbanes-Oxley Act of 2002, to determine if MVWC’s financial statements conform to Generally Accepted Accounting Principles (GAAP) or to the extent required by governmental agencies. MII shall provide MVWC
and MVWC’s auditors with appropriate space, furnishings, and telephone, facsimile and photocopy equipment as MVWC or MVWC’s auditors may reasonably require to perform such audit procedures. MII shall consider in good faith, but shall
not be obligated to make, changes to its controls and procedures to address any findings of such audits. MVWC shall pay or reimburse all of MII’s incremental costs arising from all such audit-related activities, provision of space,
furnishings and equipment, and analysis and implementation, if any, of any potential changes in MII’s controls or procedures described in this Section 16. 
 17. Miscellaneous. The following sections of the Separation Agreement are hereby incorporated herein by reference, and unless otherwise expressly specified herein, such provisions shall apply as if
fully set forth herein (references in this Section 17 to an “Article” or “Section” shall mean Articles or Sections of the Separation Agreement): Article VIII (Further Assurances); Article IX (Termination); Section 11.1
(Counterparts; Entire Agreement; Corporate Power); Section 11.2 (Governing Law); Section 11.3 (Jurisdiction); Section 11.4 (Waiver of Jury Trial); Section 11.5 (Assignment); Section 11.6 (Third Party Beneficiaries);
Section 11.7 (Notices); Section 11.8 (Severability); Section 11.10 (Headings); Section 11.11 (Waivers of Default); Section 11.12 (Specific Performance); Section 11.3 (Amendments); and Section 11.16
(Interpretation). 
 [Signature page follows] 

  
 7 

 IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their duly
authorized representatives on November 17, 2011, and effective as of November 19, 2011. 
  

			
	MARRIOTT INTERNATIONAL, INC.
		
	By:	 	/s/    Kevin M. Kimball
		 	Name: Kevin M. Kimball
		 	Title: Vice President
	
	MARRIOTT VACATIONS WORLDWIDE CORPORATION
		
	By:	 	/s/    Ralph Lee Cunningham
		 	Name: Ralph Lee Cunningham
		 	Title: Executive Vice President

  
 8 

 Human Resources Transition Services 

 

							
	Area	  	Description of Services	  	Current Charges	  	 Term for
 Providing
 Services

		  	 Transition Services to be provided by MII to MVWC and its Affiliates as applicable.

 
 MII will provide to MVWC all MII communications, change management and training
plans and materials relating to the implementation, roll-out or change to systems or services covered in the Transition Services provided hereunder. All of the Transition Services include MII providing updated pages from Marriott Global Source (MGS)
relating to all such services in cases where MVWC does not have access to such pages on MGS.
	  	See Agreement Section 3 concerning changes to charges and termination or cancellation assistance charges.	  	 Services to be provided by MII to MVWC until cancellation of a category of services or until termination under this
Agreement.
  
 “Effective Date” has the meaning set forth in the
Separation Agreement.
  
 If MVWC proposes the cancellation of a service but
not all services under this Agreement, MII will analyze the impact on the provision of other services under this Agreement in a timely fashion in order to allow MVWC to make a decision about the cancellation.

				
	Quarter Century Club	  	 Enroll and provide QCC cards to Associates of MVWC or its Affiliates who achieve combined 25 years of service with MII and MVWC or its
Affiliates within 18 months after the Spinoff.
 MVWC will notify MII or MII’s designated third party of MVWC’s
	  	Cost per packet and shipping charged at then current rate.	  	Up to 18 months following the Spinoff (relative to services specified herein only; benefits to qualifying associates
extend

  
 9 

							
		  	or its Affiliates’ associates who satisfy the requirements based on additional MVWC service and MII or a third party will mail the QCC packet to the associates and will notify
MII reservations of new members.	  		  	beyond this timeframe).
				
	International Compensation and Benefits	  	 •       International Assignment Policy (IAP) and
Regional Transfer Policy (RTP) estimates and calculations for compensation packages.
  

•       Administration of IAP, RTP and US Persons work abroad packages
and compensation programs.
  

•       Provide update to housing ceilings for countries
supported.
  

•       Assist in development of merit increase budgets.

 

•       Provide information on updates to IAP and RTP
policies.
  

•       Advise on health and welfare plans and retirement schemes in
non-US locations supported.
	  	 Charges are not broken down by activity. Total charge for 2011 (payable in installments each period): $101,079.

Estimated charge for 2012 (budget pending): $70,242
	  	Through 12/31/2012.
				
		  	 •       Provide software tool to administer RTP packages.
	  	Estimated at $450 per calculation based on number of calculations run by MVWC using AirInc tool. This cost is in addition to the annual charge noted above.	  	Through 12/31/2012.
				
		  	 •       Coordinate expatriate income tax preparation.
	  	Charges by external tax consultant of MVWC under MVWC service contract. Charge by MI based on 2013 budget and anticipated activity and headcount.	  	Generally, through the end of first quarter 2013; provided, however, that coordination will be provided beyond that date in cases where the expatriates have submitted their
organizers after February 28, 2013, but in no event 

  
 10 

							
		  		  		  	will coordination be provided beyond 12/31/2013.
				
	Middle East Medical Insurance Cover	  	MVWC will be provided access to MII’s broker, Berkeley Burke, to purchase the same insurance coverage for MVWC associates who work in the covered Middle East countries of the
same sort provided to MII associates in such countries, subject to satisfaction of all eligibility rules and administrative guidelines. Plan design is at MII’s sole discretion; provided, however, that MII will inform MVWC of planned
changes.	  	2011 charge: $175,400 per year, charged quarterly.	  	Through 12/31/2011.
				
	UK Supplemental Medical Insurance Cover	  	MVWC subsidiaries MVCI Europe Limited, MGRC Management Limited and 47 Park Street Limited shall be entitled purchase the same supplemental medical insurance coverage for their
eligible associates who work in the UK of the same sort provided to MII associates in the UK, subject to satisfaction of all eligibility rules and administrative guidelines. Plan design is at MII’s sole discretion; proved, however, that MII
will inform MVWC of planned changes.	  	Pass through costs based on MVWC associate enrollment and contract rates.	  	Through 12/31/2011.
				
	UK Employee Assistance Programme	  	MVWC subsidiaries MVCI Europe Limited, MGRC Management Limited and 47 Park Street Limited shall be entitled purchase the same employee assistance programme services for their
eligible associates who work in the UK of the same sort provided to MII associates in the UK, subject to satisfaction of all eligibility rules and administrative guidelines. Plan design is at MII’s sole discretion; provided, however, that MII
will inform MVWC of planned changes.	  	Pass through costs based on MVWC associate eligibility and contract rates.	  	Up to 24 months from the Effective Date.
				
	UK Salary	  	MVWC subsidiaries MVCI Europe	  	Pass through costs	  	Through

  
 11 

							
	Survey	  	Limited, MGRC Management Limited and 47 Park Street Limited shall be entitled purchase the same salary survey services of the same sort provided to MII in the UK, subject to
satisfaction of all data requirements and administrative guidelines. Survey design is at MII’s sole discretion; provided, however, that MII will inform MVWC of planned changes.	  	based on MVWC headcount and contract rates.	  	12/312011.
				
	New Learning Services	  	 Design and Development

Brand Learning: Build learning capability to in support of global brand and business priorities.

 
 Design & Development: Deliver curriculum and deployment solutions in
support of global stakeholders.
  
 Delivery: Build global capability
for instructor led deployment and train-the-trainer experiences.
	  	 MVWC to pay for services, as needed, based on hourly rates as noted below:
 Analyst/Manager $71; Sr. Manager $95; Director $114; Sr. Director $143; Vice President $200.
	  	 Up to 24 months from Effective Date.
 Continued use of these systems is predicated on dependencies to other systems, tool, and interfaces.

				
	Maintain/Add e-Courses	  	 eLearning Course Implementation
 MII will perform the eLearning course implementation work necessary to place the MVWC eLearning programs on the myLearning system available to MVWC associates. MVWC provides the necessary information to
complete the Learning Activity Request Form.
	  	Range from $1500 to $2500 per course, including upload test and release. Price varies based on course complexity and length.	  	Up to 24 months from Effective Date.
				
		  	 eLearning Annual Maintenance
 Sustainability enables content support and technical assistance with any content hosting or functional issues post-implementation to ensure eLearning programs are working properly. It also provides for
implementation services to re-upload and perform User Acceptance Testing to replace or refresh existing content in the event of a content modification or 
	  	$500 per course deployed.	  	Up to 24 months from Effective Date.

  
 12 

							
		  	technical challenge. MVWC will be required to participate in User Acceptance Testing.	  		  	
				
		  	 Non-U.S. Core Administration, Instructor-led Training Delivery and Cadent material shipping.

 
 MVWC has the right to use any instructor-led courses created and owned by MII prior
to the Spinoff, and to modify, reproduce, distribute or appropriate as its own such courses. MVWC may retain any such MVWC modified instructor-led courses after the Transition Period.
	  	$750 per Manager per location per year.	  	Up to 24 months from Effective Date.
				
		  	 Gatekeeper and Learning Coordinator in myLearning
 Gatekeeper support for learning related activities and Learning Coordinator identification and certification support. myLearning curriculum repository, and the myLearning Reporting Tool.
	  	2011 charge to MVWC: $37,702 per year.	  	Up to 24 months from Effective Date.
				
		  	 Courseware
 Courseware
to be made available to MVWC and its Affiliates. Includes access to the programs through myLearning for course registration, eLearning activities, DVDs and other materials to enable MVWC to deliver and facilitate these programs.

 
 MVWC has the right to use any courseware created and owned by MII prior to the
Spinoff, and to modify, reproduce, distribute or appropriate as its own such courseware. An exception to this is for any training provided by a third party which Marriott does not own and these cannot be modified, reproduced, or distributed by MVWC.
MVWC may retain any MVWC modified courseware after 
	  	 Ashridge: included in the “Non-U.S. Core Administration” fee described above.

Element K: $0.39 per unit.
 Rosetta Stone: $49.00
per participant.
 Foundations of Cleaning: $750 tuition per participant.
 Food Safety: $70 per manager participant.
 OSHA Standards: $100 per DVD ordered.

Armed Robbery: $100 per DVD ordered.
 Associate
Safety Orientation: $100 per DVD ordered.
 Back Injury Prevention: $100 per DVD ordered.
	  	Up to 24 months from Effective Date.

  
 13 

							
		  	 the Transition Period.
  

Courses that are listed in this document that are not available to franchisees will be available to MVWC only through the Transition Period. After the
Spinoff enhancements to any of these programs will have a development cost to MVWC if MVWC desires to utilize such enhancements.
  

Additionally, MII has the right to cancel any course that, in MII’s sole discretion, no longer provides business value.
	  	 At no cost: Privacy Directions; Full Service Property Management Systems suite; Marriott Rewards; We Welcome Service Animals;
Tips & Alcohol Service; Trainer Certification I; CPR, First Aid and AED; American Red Cross Standard First Aid; Housekeeping suite. 
	  	
				
		  	 eLearning Courseware –
 The listed eLearning courseware to be provided. MVWC has the rights to use any courseware owned by MII created prior to the Spinoff, and to modify, reproduce, distribute and appropriate as its own. An
exception to this is for any training provided by a third party which Marriott does not own and these cannot be modified, reproduced, or distributed by MVWC. MVWC may retain any MVWC modified courseware after the Transition Period.
	  	 Change Management for Human Resource Professions: $500 per participant.
 Interviewer Certification: $105 per participant.
 Harassment Prevention: $15 per
participant.
 At no cost: Supervisor Spirit I & II; myLearning Learning Coordinator certification course materials; Information and
Security Protection Training; The Business We Do; Culture Wizard; Curriculum G; Living Our Core Values III; Engineering eCampus; US Patriot Act; Pool Safety; Foreign Corrupt Practices Act; Risk Management Curriculum available to franchisees,
Surveillance Detection suite; Guestware curriculum suite; myHR
	  	Up to 24 months from Effective Date.

  
 14 

							
		  		  	Manager Self-Service suite.	  	
				
		  	Passports to Success! - The primary objective of Passports to Success! is to provide basic, technical and soft skills training for non-management operations associates working in
rooms operations and food and beverage. Passports has been expanded to include additional modules and training curriculums. In addition, certain modules are also offered to managers working in operations and other disciplines. Participating
properties can track individual associates’ progress online with a certification application.	  	 2011 charge: $5.50 per sellable timeshare unit per year per participating property.

Estimated 2012 charge: $5.75 per sellable timeshare unit per year per participating property.
	  	Up to 24 months from Effective Date.
				
		  	MII hereby grants MVWC the right to modify, reproduce, distribute and appropriate as its own, any Risk Management eLearning materials created and owned by MII and not available to
franchisees, and to use and distribute as its own any Risk Management eLearning materials created and owned by MII that are available to franchisees. MVWC may retain any such MVWC modified eLearning materials. MII affirms that it has obtained all
consents and has all rights relative to such grant to MVWC.	  	 At no cost: Risk Management Curriculum.
  

In addition, MVWC has been, and will continue to be, provided with Risk Management courses not available to franchisees for use outside of MII’s
Learning systems. However, this should not be construed as training mandated, controlled or directed by MII.
	  	For modifications to the materials, as long as MVWC uses these systems and MII maintains them. If the systems are no longer used by MVWC or maintained by MII, MVWC will have the
perpetual right to use previous versions.
				
	Finance and Accounting eLearning	  	Finance Courses (G/L, Marrpay, MBS courseware, etc.) although not owned, or managed by HR, will be made available to MVWC through myLearning for the duration of this Agreement. Once
the TSA is over, MVWC will work with MII F&A to obtain training required to support F&A business process and systems that are provided as services by MII. After the end of the Transition 	  	At no cost: Finance Courses (G/L, Marrpay, MBS courseware, etc.)	  	Until December 31, 2013.

  
 15 

							
		  	Period, MII hereby grants MVWC the right to modify, reproduce, distribute and appropriate as its own, any eLearning materials created and owned by MII. MVWC may retain any such MVWC
modified eLearning systems and/or materials after the Transition Period. MII affirms that it has obtained all consents and has all rights relative to such grant to MVWC.	  		  	
				
	Global Learning Governance	  	 Learning metrics and reporting – MVWC will have access to MII’s best practices, templates and tools for standardized
learning reports to include standardized questions for level 1, level 2 and level 3 measurement.
  
 Vendor management – MVWC will have access to MII preferred vendors that may be selected for learning content as appropriate to franchisees. Service includes analysis of learning
vendors.
  
 Learning Management Standards
and Systems – MII to provide MVWC with access to MII’s best in class learning standards from external companies which MII subscribes to. MII to provide MVWC access for creating, publishing and deploying
learning in the MVWC environment.
  
 If MII selects and implements
a new learning system during the Transition Period, MVWC will be included in the transition to the new tool. MVWC will participate in User Acceptance Testing of the new system.
	  	MVWC to pay to MII a fixed cost of $46,059 annually.	  	Up to 24 months from Effective Date.
				
	Prior Years of Service 	  	MII will calculate the prior years of service for periods before the 	  	2011 charge: $13,250.	  	Up to 24 months from Effective 

  
 16 

							
	Calculations	  	Spinoff for associates who were employees of the MII group before the Spinoff at the request of MVWC human resources.	  		  	Date.
				
	myHR Services and Systems	  	 MII will provide system access for the system of record for HR transactional data, and all other tools interfacing with such system that
gather or update relevant associate data throughout these various tools. In addition MII will allow MVWC continued access to MVWC data in the common data store which contains both current and historical data through interfaces with various HR
systems.
  
 Enterprise web-enabled systems and services to
support:
  
 Employee Data Management – Performance of all
activities necessary to capture, track, modify and report employee-related electronic and physical data. Activities include:
  

•    Strategy and policy

 
 •    Table
maintenance
  

•    Date Integrity

 
 •    Organizational
structure maintenance
  

•    Employee records, files, and documents.

 

•    Reports

 
 HR Information Technology/HR Information Services – Information
technology infrastructure, systems, equipment, software, local area network, common office environment, and wide area network facilities used to deliver the HR Function and includes:

 
 •    IT
Architecture
  

•    Connectivity

 
 •    Infrastructure
Operations and
	  	 2011 rates in effect for “myHR Services and Systems

 
 U.S. myHR Services and Systems: $122 per associate per year, billed per period;
future rate expected to be $144 per associate per year, billed per period; U.S. $24 per associate per year, billed per period; Non-U.S. myHR Services and Systems: $69 per associate per year, billed per period; Non-U.S. PeopleSoft HRMS Profile: $9
per associate per year, billed per period.
  
 Rates are based on volume and
may fluctuate. Annual inflation applies.
  
 If MVWC specific changes are
required to any of the systems supported during the Transition Period, MVWC will pay for these changes at the ongoing rate.
	  	 Up to 24 months from Effective Date.
  

Continued use of the systems is predicated on dependencies to other systems, tools, and
interfaces.

  
 17 

							
		  	 Management
  

•      Forecast and Capacity Planning

 

•      Storage Management

 

•      Record Retention and Record Retention Procedures

 

•      Data Security Practices

 

•      Physical Security

 

•      Systems Interfaces

 

•      Systems Production Support

 

•      Systems Scheduled Business Activity Support

 

•      Systems Production Maintenance

 

•      Supported Software Prevention Maintenance

 

•      Enhancement Management

 

•      Systems Ad Hoc Services

 

•      Systems Training

 

•      Problem Management

 

•      Problem Management Services

 
 Employee and Manager Self Service – Service delivery methods that can be
used to deliver access to HR information and services via direct access vehicles (including Interactive Voice Response, web, kiosks, direct access) and includes specific services via web-based direct access.

 

•      Associate and manager self-service strategy, policy and
initiatives
  

•      Participant self-service Tools to meet business goals and
objectives
  

•      Provide web-enabled solution that allows multiple options for network
access (including intranet, extranet, internet and virtual private network) to the Systems
  

•      Provide functionality that identifies and appropriately
	  		  	

  
 18 

							
		  	 categorizes participants accessing the Systems and maintains brand identity through the uploading of specific
content, as applicable
  

•      Provide on-line instructions to participants on the use of self-service
tools
  

•      Integrate Aon-Hewitt’s self-service tools to company’s single
sign-on solution
  

•      Identify any potential network limitations that may degrade
performance
  

•      Provide participants with access and transaction capability for the
self service tools including with respect to:
  
 •      maintaining personal information
  

•      accessing and registering for education and training

 

•      accessing performance and career development information

 

•      viewing and applying for jobs

 

•      Provide managers with access and transaction capability for the
self-service tools including with respect to:
  
 •      Associate indicative data including performance data
  

•      department budget and financial data required to provide compensation
information and modeling capability
  

•      education and training programs

 

•      performance appraisals, development plans, and succession
plans
  

•      recruiting and staffing information
	  		  	

  
 19 

							
		  	 •      statistical and ad-hoc report generation

 

•      management reporting

 

•      Update links and URLs specific to MVWC on-going releases (which
includes, but is not limited to, any releases of new systems, programs or other initiatives) as long as the change does not require more than 20 hours of work.
  

Workforce Analytics Services – Provides timely, accurate, information on-demand for managers, HR professionals, and business leaders for
assessing their unit’s performance relative to key human capital metrics. Accessed through myHR, the workforce analytics information and reports are secured by role, organization and level.

 
 Compensation Administration Services:

 

•      Salary Surveys

 

•      College Hire rates

 

•      Market Analysis Process

 

•      Job Evaluation

 

•      Salary Administration and Monitoring—Base Pay (salary, zones,
classifications), incentive pay, and bonus structures for U.S. and non-U.S. locations.
  

•      Total Compensation Actions

 

•      Site classification

 

•      MRP Analysis

 

•      Total Compensation Tools – An enterprise, web-enabled tool
supporting compensation functions including technology to monitor and process merit increases and bonuses including my-Pay Discussion Guides.
	  	  
  
  

Pass-through charges for updating links and URLs specific to MVWC requiring more than 20 hours of work.
	  	

  
 20 

							
		  	 •      Access to wage planning tool developed by MII.
Directors of Human Resources are provided the tool at the sole direction and implementation of MVWC Human Resources for the budgeting season.
  

Performance Management and Succession Planning – Technology available to management employees to conduct electronic performance management
activities, for example, goal setting, performance feedback, performance reviews, development planning and workforce planning including succession management, human capital reviews. In addition, these are web tools accessible by all management
employees that result in large efficiencies, are more accurate, assist in aligning individual goals with business goals. Also includes link to the existing Hourly Performance Process form.

 
 Learning Management System – An enterprise, web-enabled tool that is
available to all employees with an EID. Tools support training coordination, tracking and monitoring of enrollments, brand standard requirements, and associate development goals. Additionally the tools support logistics for delivery of programs and
closeout of programs. This tool provides all associates with an Enterprise ID a place to enroll in classroom based learning such as core programs and eLearning curriculum. Learning reports are included as provided today.
	  		  	

  
 21 

							
		  	 Human Capital Services
  

•      Contact Center - Provides employees with access to a single point of
contact call center via a MVWC dedicated help line, including contact center services and case management.
  

•      Supports Employees, Managers, and HR Professionals

 

•      24/7 Interactive Voice Response System

 

•      9:00am -8pm Eastern Standard Time

 

•      Bilingual Staff Fluent in English and Spanish

 

•      Real Time Interpreter Services in 150 Additional Languages

 

•      Secure email access to the Contact Center through HR portal

 

•      Appropriately identify caller type to route calls in accordance with
specified criteria.
  

•      Customer Support Services – Services available via myHR portal
access or through the myHR service center supporting all applicable services for MVWC.
  
 Employee Communication – Activities associated with the process of communicating HR-specific items. MII will provide to MVWC (1) advance notice when possible of any change in process, new
policy, program, initiative or event relating to the services/systems provided by MII to MVWC under this Services Exhibit, as well as (2) relevant materials, plans, policies, program communications, specific event communications and all other
related materials. MVWC is
	  		  	

  
 22 

							
		  	accountable to communicate to their workforce.	  		  	
				
		  	Transition upon termination or cancellation of myHR Services and Systems services. Transition work includes separation of data for MVWC (and its Affiliates) and separation of
access as applicable based on tool constraints.	  	Estimate of $200,000 to MII plus costs of third party vendor.	  	
				
	Sales Compensation	  	 Transactional services (via AonHewitt database) for MVWC Sales Compensation process which provides for documentation, calculation and
payment of (1) Sales Executive hours worked, commissions and bonuses, and (2) Marketing & Sales Management fixed incentives, quarterly incentives, annual true-ups and eligible earnings at MVWC’s request and oversight.

 

•      Create, maintain, and update commission calculation spreadsheet
requested by MVWC.
  

•      Perform weekly, period, quarterly, or annual calculations of commission
bonuses, and Special Performance Incentive Funds, and other cash payments for MVWC as requested by MVWC.
  

•      Calculate commission due to commission eligible associates, commission
true-ups, and report other cash payments for MVWC.
  
 •      Submit weekly commission reports for verification and approval for MVWC.
  

•      Submit commission calculation results to MVWC or
appropriate
	  	Estimated to be $16,700 per period for
3rd party vendor services, based on the number of
associates, which number will be updated by MII each period. Headcount to be confirmed by MVWC.	  	 Up to 24 months from Effective Date.
  

Continued use of the systems is predicated on dependencies to other systems, tools, and
interfaces.

  
 23 

							
		  	 payroll provider.
  

•      Respond to queries from associates regarding commission, bonus and
Sales Performance Incentive calculations for MVWC.
  
 •      Escalate queries from associates regarding commission, bonus, and Sales Performance Incentive to appropriate MVWC department where such queries pertain to
functions or responsibilities not performed by AonHewitt or that require interpretation or exception to policies.
  

•      Draft, maintain, and process research memoranda to document inquiries
and changes with respect to commission, bonus, and Sales Performance Incentive calculations.
  

•      Include chargeback information in commission reporting for
MVWC.
  

•      Recalculation of regular rates of overtime pay.

 

•      Processing of time data and payroll for sales
executives.
	  		  	
				
	 Hourly e-Hiring

System
	  	Hourly applicant tracking system which provides an end-to-end solution that streamlines the staffing process. The tool includes functionality to enable applications to be submitted
electronically, incorporates an assessment within the applications submission, enables manager self-service to track and screen applicants through a web interface, pre-populates new hire paperwork and interfaces data to and from Marriott’s
PeopleSoft HRMS system. It also provides the ability to launch to the selection tool and results.	  	 2011 pricing:
  

Global Posting and Talent Acquisition
  

•      Global Posting US – Annual Rate of $225 per hourly
associate.
  
 Hourly eHiring and Applicant Tracking

 
 •      US
Hourly e-Hiring – Annual Rate of $80.00 per hourly hire history for the immediately preceding year.
  

•      Non-USA Applicant
	  	 Up to 24 months from Effective Date.
  

Continued use of these systems is predicated on dependencies to other systems, tools, and
interfaces.

  
 24 

							
		  	 Kronos Hourly e-Hiring tool works with the AonHewitt myHR suite and provides an end-to-end solution that enables the hourly staffing
process for U.S. Included are:
  

•     Service Center Services

 

•     Recruiting Services – sourcing activities, background and reference
checks.
  

•     Link to Job boards, Job and Career Opportunity Tool

 
 This service will be replaced by Taleo (executed by AonHewitt) in first quarter
2012, and MVWC and its Affiliates will continue to receive these Transition Services under the Taleo System unless otherwise cancelled by MVWC.
  

I-Grasp is a stand-alone tool providing applicant tracking and on-line recruiting functionality for positions outside the U.S.

 
 •     Posting
of positions on regional specific job seeker sites and Marriott’s career site
  
 •     Job seekers apply on line
  

•     Administers assessment and allows human resources staff to track the progress
of the applicant through the selection process.
  
 Provide e-Hiring Hourly
Scorecard and Workforce Planning reports.
	  	 Tracking (I-Grasp) - Current Annual Rate of $743.00 per location.

 
 Other charges

 
 •     Other
charges to MVWC from direct contracts with MVWC vendors, including background checks, drug testing, and sex offender registry.
  

Rates impacted by volume and may fluctuate. Annual inflation applies.
	  	
				
		  	Transition upon termination or cancellation of Hourly e-Hiring System services. Transition work includes separation of data for the new company and separation of access as
applicable based on tool constraints.	  	Costs estimated to be $50,000 to MII, plus costs billed by third party vendors.	  	Reasonable time following cancellation or termination in order to transition to a new MVWC solution.
				
	Selection Assessment for Non-	  	Provide selection assessment tool for non-management positions.	  	2011 rate: $15 per hourly hire.	  	Up to 24 months from Effective Date.

  
 25 

							
	management Applicants	  		  	Rates impacted by volume and may fluctuate. Annual inflation applies.	  	Continued use of these systems is predicated on dependencies to other systems, tools, and interfaces.
				
	 	  	Transition upon termination or
cancellation of Selection Assessment for
Non-management Applicants services.
Transition work includes separation of
data for the new
company and separation
of access as applicable based on tool
constraints.	  	Costs estimated to be $50,000
to MII plus costs billed by third
party vendors.	  	Reasonable time following
cancellation or termination
in order to transition to a
new MVWC solution.
				
	Management - Global Posting	  	 The Deploy tool works with the AonHewitt myHR suite and provides an end-to-end solution that enables the management staffing process via
an online functionality. The tool tracks candidate and requisition activity. Non-US requisitions can also be created and approved. Included are:
  

•      Service Center Services

 

•      Recruiting Services – intake with recruiter, sourcing activities,
applicant screening, interview scheduling, assessment administration, offer distribution, reference and background checks, hiring administration.
  

The tools will be replaced by Taleo (executed by AonHewitt) in 2012 and MVWC and its Affiliates will continue to receive the Transition Services under the
Taleo System unless otherwise cancelled by MVWC.
	  	 Global Posting US (United States) – Current Annual Rate of $578.00 per management (Exempt) associate.

 
 Global Posting US (United States) – Current Annual Rate of $225.00 per
management (Non-Exempt) associate.
  
 Global Posting Non-USA - Current
Annual Rate of $14.00 per management associate.
  
 •      Other charges Other charges to MVWC from direct contracts with vendors including background checks, drug testing, and sex offender registry.

 
 Rates impacted by 
	  	 Up to 24 months from Effective Date.
  

Continued use of these systems is predicated on dependencies to other systems, tools, and
interfaces.

  
 26 

							
		  		  	volume and may fluctuate. Annual inflation applies.	  	
				
		  	Transition upon termination or cancellation of Management - Global Posting services. Transition work includes separation of data for the new company and separation of access as
applicable based on tool constraints.	  	Costs estimated to be $50,000 to MII plus costs billed by third party vendors.	  	Reasonable time following cancellation or termination in order to transition to a new MVWC solution.
				
	Management – Global Selection	  	The Global Management Selection Program is a suite of management selection assessments, new interview guides, and a new approach to interviewing and making hiring
decisions.	  	 Management Selection US and Non US: Annual Rate of $91.00 per management associate.

 
 Management Selection Interviewer Certification US and Non US Online certification
required. $105.00 per enrollee.
  
 Rates impacted by volume and may
fluctuate. Annual inflation applies.
	  	 Up to 24 months from Effective Date.
  

Continued use of these systems is predicated on dependencies to other systems, tools, and interfaces.

				
		  	Transition upon termination or cancellation of Management - Global Posting services. Transition work includes separation of data for the new company and separation of access as
applicable based on tool constraints.	  	Costs billed by third party vendors.	  	
				
	Human Resources Business Process Management	  	 Managing issues and changes that are identified, monitoring key results, and the day-to-day relationship between Hewitt subject matter
experts and the Marriott Center of Expertise in areas of Talent Acquisition and Selection, Talent Management, Data Governance and Self Service, Reporting, and Communication.
 Tools, Systems, Processes, and 3rd party vendor operational
	  	 2011 charge: $47,257 per period.
  

2012 estimated charge: $25,961 per period.
	  	 Up to 24 months from Effective Date.
  

Continued use of these systems is predicated on dependencies to other systems, tools, and
interfaces.

  
 27 

							
		  	 relationships required to support:
  

Talent Acquisition & Selection.
  

•      Hourly & management Talent Acquisition Tools

 

•      Hourly & management Talent Acquisition Services

 

•      Hourly & Management Talent Selection Tools

 
 Talent Management

 

•      Compensation & Benefits

 

•      Learning

 

•      Performance Management

 

•      Workforce Planning

 

•      Associate Engagement & Survey

 
 Reporting and Testing

 

•      Compliance Reporting currently provided, within data segregation
parameters.
  

•      MVWC Operational & Transactional Reporting currently provided,
within data segregation parameters.
  

•      Ad Hoc Reporting

 

•      Testing Management Support

 
 Data Management, Self-Service, & Project Management

 

•      myHR website & Service Center

 

•      Employee, Manager & HR Self-Service

 

•      PeopleSoft HR Management System Data Management

 
 •      HR
Data, Job Data, & Security
  

•      Project Management for Large Initiatives

 

•      Project Management Guidance

 

•      Portfolio Management Reporting, Tools, & Services
	  		  	

  
 28 

							
		  	Transition upon termination or cancellation of Human Resources Business Process Management services. Transition work includes separation of data for the new company and separation
of access as applicable based on tool constraints and knowledge transfer.	  	Costs estimated to be $95,000 to MII plus costs billed by third party vendors.	  	Reasonable time following cancellation or termination in order to transition to a new MVWC solution.
				
	University Relations and Recruiting	  	Full life-cycle college recruiting support for property/site operations interns and management trainees (Management Development Program) from Marriott Tier I, II & III
colleges/universities, as deemed appropriate by the Recruiting team, e.g., relationship management, sourcing, screening, interviewing, tracking those who MVWC decides to extend an offer to, coordinating placements, tracking interns.	  	2011 charge: $5713 per period.	  	Up to 24 months from Effective Date.
				
	Talent Management Analytics and Solutions	  	 The Talent Management Analytics and Solutions (TMAS) department develops and manages programs supporting critical areas of the employee
lifecycle (selection/onboarding, development, and job satisfaction and engagement). TMAS develops and manages human capital management tools and programs to promote the workforce productivity and supports the execution of business operations.
Additionally, TMAS follows professional standards in the development of tools and programs to ensure employee-related practices are designed to mitigate legal risk to the company. The services include:

 
 1) Human Resources strategic planning and research, 2) Employee Selection and
Performance Management Tools, 3) Employee Succession Planning and Development Tools, 4) Employee Engagement Surveys and 
	  	Current cost is $79,567 annual ($6,121.23 per period) for TMAS support Future cost after the Spinoff will be $14,650.00 per period.	  	 Up to 24 months from Effective Date.
  

Continued provision of these services is predicated on dependencies to other systems, tools, and
services.

  
 29 

							
		  	Research, 5) Job Analyses and Design, 6) Workforce Analytics and Human Resources Program Evaluation.	  		  	
				
		  	 Transition services to be provided by MII to MVWC upon termination or cancellation of Talent Management Analytics and Solutions
services. Transition work includes separation of data for MVWC and separation of access as applicable based on tool constraints.
  

These services are segmented into three areas: 1) Development Work, 2) Business as Usual Support, and 3) Transition/Hand-off Support

 
 Development Work

 
 MII TMAS will continue to develop new products and tools and support the MVWC
organization during the implementation of those products and tools. Several key caveats are listed below to help clarify the nature of this support:
  

•      Products and tools scheduled for implementation on a date after the end
of the Transition Period will not be supported for MVWC. MII TMAS will keep MVWC informed about such projects and as practical, provide technical information about the projects to assist MVWC should they decide to implement a similar product or tool
on their own.
  

•      MII TMAS will consult with MVWC regarding new products and tools to
determine the suitability and desirability of the new products and tools for MVWC.
	  	Separation costs estimated to be $50,000 to MII to cover the cost of time to transfer knowledge and records to MVWC or a third party provider.	  	Reasonable time following cancellation or termination in order to transition to a new MVWC solution.

  
 30 

							
		  	 •      MII TMAS will ensure that any new product or tool
that will be implemented for MVWC is designed in such a way as to meet the functional, technical, and brand needs of MVWC.
  

•      MII TMAS will not support the development of products or tools that
have singular applicability to MVWC.
  
 Specific examples of currently
scheduled development work are listed below
  
 1.      Inclusion of MVWC in the Taleo applicant tracking system development and implementation, including the integration of MVWC-specific job descriptions and ACE
pre-screening items. MII TMAS will support post-launch stabilization efforts for MVWC. Scheduled for deployment in
1st quarter of 2012.

 

2.      Inclusion of MVWC in ongoing LPP development and upgrade work. Phased
deployments scheduled starting in Q3 of 2011 and continued updates through 2012. TMAS cannot support MVWC-specific customizations in content, platforms, or processes. TMAS can provide current-state and developed future-state materials to MVWC for
consideration as they potentially plan for an MVWC-specific LPP model.
  
 3.      Inclusion of MVWC with regard to updates to the Human Capital Review updates currently underway within the Success Factors platform (e.g., change management,
training,
	  		  	

  
 31 

							
		  	 implementation support). Initial deployment scheduled for Q3 2011.

 

4.      Inclusion of MVWC in planned validation and platform upgrade work
associated with the DDI field management assessments. Scheduled to start in late Q2 of 2011, continuing into 2012 with platform updates scheduled for early 2013. This work will be completed on behalf of MVWC as long as TMAS is supporting Transition
services at the time of the validation work.
  
 Business As Usual
Support
  
 MII TMAS will provide continued business as usual support in
such a way as to replicate current-state functionality. The degree to which MII TMAS can provide business as usual support will be partly dependent on the continued support provided by other MII Center of Expertise, namely Business Process
Management (BPM). MII TMAS will provide business as usual support to MVWC following current protocols and procedures. In certain instances, MVWC may request a modification to the processes and procedures, but the extent to which MII TMAS will be
able to accommodate such requests is dependent on the nature of the request and in some instances, changes to processes and procedures may not be feasible. Large-scale activities (e.g., ad hoc analysis of assessment results, revalidation of the
Virtual Job Tryout) must be planned in advance with MII TMAS to ensure adequate resources are available to
	  		  	

  
 32 

							
		  	 adequately cover MVWC support needs and in some instances, prioritization of projects may result in some projects not being supported.
MII TMAS will provide business as usual support for the areas outlined below.
  
 1.      Continued support of research, analytics, and validation for existing management and non-management selection tools including: APT hourly assessments, DDI Management
Assessments, and Shaker VJT MVWC M&S assessments. This includes analyses of assessment performance and the Quality of Hire survey (so long as Quality of Hire is active for the overall Marriott Enterprise).

 

2.      Assessment tool development/refinement support including planned and ad hoc
assessment alterations designed to improve tool functioning or adapt tools to changing business requirements.
  

3.      Continued Business as Usual support of the Hourly Performance Process
(“HPP”) tool including the addition of new key actions to support new job positions. Continued inclusion of MVWC in “open calls” to support the Phase I and Phase II launches of HPP. Inclusion of MVWC in any HPP tool
updates/upgrades including change management/implementation support.
  
 4.      Implementation of the 2012 Engagement Survey to include MVWC in the administration of that survey. Continued analytical support for MVWC leadership.
	  		  	

  
 33 

							
		  	  

5.      Continued support of occupation code management and job description
creation activities, ranging from processing as-needed requests for new codes/descriptions to designing and implementing occupation code and/or job description restructuring projects.

 

6.      Starting in 2012, inclusion of MVWC with regard to Taleo’s recruiting
tool, ACE, pre-screening item functionality analyses.
  
 7.      Continued inclusion of MVWC in ongoing Quality of Hire surveys.
  

8.      Continued consideration of MVWC in enterprise-wide selection tool adverse
impact analysis efforts.
  
 Transition/Hand-off Support

 
 The overarching goal of this agreement is to provide continued TMAS support to MVWC
to avoid a disruption in human capital management processes and tools, allow MVWC to focus on developing a long-term human resources strategy, and work with MVWC to smoothly transfer organizational knowledge to MVWC with an emphasis on transitioning
MVWC from current state into the to-be-developed long-term vision for MVWC human resources.
  

1.      MII TMAS will consult with MVWC on an ongoing basis with regard to HR
strategic planning for MVWC with an emphasis on clarifying the philosophical and historical
	  		  	

  
 34 

							
		  	 roots of various MII human resource management tools and processes.

 
 2.      MII
TMAS will provide MVWC with the technical support needed to transition all functions to the MVWC team prior to the end of the transition period. This transitional support includes helping MVWC understand the implications of removing, adding, or
modifying tools and processes.
  

3.      MII TMAS will train/educate MVWC persons with regard to the operation or
functioning of any TMAS developed products and tools.
  
 4.      MII TMAS will make available to MVWC all product and tool documentation, specifically job analysis and assessment validation program results, so that MVWC can
adequately evaluate the rigor of these cornerstone projects and support the continued use of the existing job descriptions and assessment tools.
	  		  	
				
	Talent Acquisition Center of Expertise–
3rd Party Recruiting Services	  	Oversee the execution of recruiting services for MVWC and working with the 3rd party vendor. This includes: Management and Hourly Recruiting Services on-going oversight, including monitoring the
service level agreements metrics, reporting, implementing any necessary process changes due to new employment laws or process effectiveness efforts in partnership with MVWC Talent Acquisition function, escalating issues to the MVWC talent
acquisition team as needed for resolution, etc.; launch of the enhanced hourly recruiting 	  	 2011 charges: $3,645 per period.
  

Upon termination or cancellation, (i) a fee to MII estimated to be equal to a one-period transition fee to cover administrative and logistics costs
resulting from extracting MVWC data, adjusting processes and realigning internal resources at the time of separation; and (ii) charges by third 
	  	Up to 24 months from Effective Date.

  
 35 

							
		  	services model (2012 Q1) as part of MII’s overall launch plan and in partnership with the MVWC human resources team.	  	party vendors.	  	
				
	Talent Acquisition Center of Expertise– Talent Acquisition systems oversight	  	Oversee the performance of the talent acquisitions systems and manage the relationship with the 3rd party vendors as part of MII’s agreements with the vendors. This includes: (i) On-going oversight of the global
talent acquisition system performance and functionality; (ii) On-going oversight of the existing non-US non-management talent acquisition system performance and functionality; (iii) Support of future enhancements.	  	 2011 charges: $3,040 per period.
  

Upon termination or cancellation, (i) a fee to MII estimated to be equal to a one-period transition fee to cover administrative and logistics costs
resulting from adjusting processes and realigning internal resources at the time of separation and (ii) charges by third party vendors.
  

Note: Any MII Talent Acquisition costs to support the launch of the new talent acquisition system (Taleo) in January of 2012 will be charged separately as
part of the overall project allocation; and additional charges to support the replacement of the non-U.S. non-management system (iGRasp) for non-management positions across non U.S. locations (2012-2013) are not included and will
apply.
	  	Up to 24 months from Effective Date.
				
	Associate Engagement Survey Software Tool	  	Engagement Survey provides associates with a confidential means to give feedback on the work environment and indicate their level of engagement. It also provides a 	  	 2011 charge: $7.75 per participant/registrant per survey.

 
 Rate is impacted by
	  	 Up to 24 months from Effective Date.
  

Continued 

  
 36 

							
		  	reporting mechanism for managers to review the results of their organization’s results. Current Systems and tools will be retained as is during the current contract with
AonHewitt. Survey tool is a standalone tool. Service Center – provides call center support.	  	volume and may fluctuate.	  	provision of these services is predicated on other systems, tools, and interfaces.
				
		  	Transition upon termination or cancellation of Talent Management Analytics and Solutions services. Transition work includes separation of data for the new company and separation of
access as applicable based on tool constraints.	  	Estimated costs of $15,000 to MII plus costs from
3rd party vendors.	  	Reasonable time following cancellation or termination in order to transition to a new MVWC solution.
				
	MII Internal Communications (infrastructure and content) relating to MII’s key internal communications vehicles	  	MII Weekly Update – MII to provide support of and coordination with MVWC of content to MVWC for the Weekly Update. The MII Weekly Update editor will provide the MVWC
Weekly Update editor with one copy of the “final” MII Weekly Update on Friday afternoons of each week by 2:00 pm Eastern time. The MVWC Weekly Update editor can then determine if the content is appropriate for MVWC’s
audience.	  	No charges to MVWC.	  	Up to 24 months from Effective Date.

  
 37Exhibit 10.10

 Exhibit 10.10 
 INFORMATION RESOURCES 
 TRANSITION SERVICES AGREEMENT 

This TRANSITION SERVICES AGREEMENT (this “Agreement”), signed November 17, 2011,
effective November 19, 2011 (this “Agreement”), by and between MARRIOTT INTERNATIONAL, INC., a Delaware corporation, on behalf of itself and its Affiliates (as defined herein) (“MII”), and MARRIOTT VACATIONS
WORLDWIDE CORPORATION, a Delaware corporation, on behalf of itself and its Affiliates (as defined herein) (“MVWC”). 
 RECITALS 
 WHEREAS, pursuant to that certain Separation and Distribution
Agreement, dated November 17, 2011 (the “Separation Agreement”), between MII and MVWC, MII has agreed to distribute all of the issued and outstanding common shares of MVWC to the shareholders of MII on a pro rata basis, subject
to the terms and conditions therein (the “Spinoff”). 
 WHEREAS, in connection with the Spinoff, MII and MVWC
have agreed that MII or its Affiliates shall provide MVWC and its Affiliates with certain services on a temporary basis after the Closing; and 
 WHEREAS, capitalized terms used and not otherwise defined herein shall have the meanings given to such terms in the Separation Agreement. 

NOW, THEREFORE, in consideration of the premises and covenants set forth herein and other good and valuable consideration, the receipt
and sufficiency of which is hereby acknowledged, MII and MVWC agree as follows: 
 1. Transition Services. For a period
commencing as of 12:01 AM on November 5, 2011 (“Service Commencement Date”) and continuing until the second anniversary of the Service Commencement Date (the “Transition Period”) (unless (a) an expiration date is
specified for a particular service on the applicable Services Exhibit, effected in accordance with the terms hereof, (b) MVWC requests an extension for a Transition Service through the end of calendar year 2013, provided that such extension is
not prohibited by the terms of a third party agreement, (c) MII is prohibited by the terms of a third party contract from providing a Transition Service or Transition Services to MVWC for the Transition Period, in which case MII shall provide
notice to MVWC of the shortened transition period, if any, or (d) otherwise agreed to by the parties), MII shall provide, or cause its Affiliates to provide, to MVWC and its Affiliates the services described the services exhibits
(“Services Exhibits”) hereto (collectively, the “Transition Services”). Unless otherwise agreed, such Services shall be provided at the charges set forth in the Services Exhibits. The cancellation of one category of
Transition Services shall not operate to cancel or otherwise affect the remaining Transition Services, it being understood that some Services are bundled and cannot be cancelled separately. To the extent possible, the cancellation of a Transition
Service shall be effected at the end of a MII Accounting Period. MVWC may use the Transition Services for its own internal business purposes, consistent with the terms of the underlying agreement between MII and the applicable product/service
vendor, and may not resell the Transition Services or otherwise make them available for use by third parties. 

 2. Standard of Service. MII will provide, or cause to be provided, the Transition
Services in accordance with MII’s standard policies, procedures and practices in effect immediately prior to the date hereof, as the same may be changed from time to time, and the Services Exhibits. In providing the Transition Services, MII
shall at all times exercise the same care and skill it exercises in performing like services for itself and other third parties, including franchisees. Except as provided in the preceding sentence, the Transition Services are provided on an “AS
IS” basis. 
 3. Termination of Service(s). MVWC may cancel any Transition Service(s) upon not less than one hundred
twenty (120) days’ prior written notice, unless a different period is provided for in the Services Exhibits. In order to terminate a Transition Service prior to the end of the Transition Period or the date set forth in the Services
Exhibits, MVWC shall submit to MII a completed Service Termination Form, in the form attached hereto in the Services Exhibits. The completed Service Termination Forms shall be submitted to Gregory Miller, SVP, Finance, Global Information Resources
at Gregory.Miller@marriott.com, or such other individual as MII may designate in writing. The parties agree to coordinate termination of any Transition Services in order to minimize any fees associated with termination. In the event that
MVWC’s early termination of a Transition Service causes a termination fee to be due to a third party vendor, MVWC agrees to be responsible for such fee, provided that MVWC was advised of such termination fee at least fifteen (15) business
days prior to effectiveness of such termination and did not withdraw its request for termination. In the event MVWC’s revocation of a Service termination is rejected by a third party vendor, MVWC shall be responsible for any applicable
termination fees. 
 4. Billing and Payment. 

(a) MVWC will pay the costs set forth in the Services Exhibits for the Transition Services provided pursuant to
Section 1 of this Agreement during the Transition Period. Where no fees are set forth in Exhibit A, MII or one of its Affiliates shall bill MVWC for the Transition Services at the times and in the manner as such billing is made
immediately prior to the Closing Date and using the cost methodology in place prior to the Closing Date (but not necessarily at the same cost), which may change from time to time for all users of the Transition Service, but in all cases allocated to
MVWC on a fair and reasonable basis, and MVWC shall pay MII at the times and in the manner as payment is customarily made prior to the Closing Date, in each case unless otherwise specified in the Services Exhibits, but in no event shall any
payments be made more than thirty (30) days after the invoice date; provided further, that if a portion of the costs for any Transition Services are attributable to the development of systems enhancements with a total cost of $5 million
or more, (i) if such systems enhancements are not intended to become effective during the Transition Period, MVWC shall not be allocated any costs for such systems enhancements, and (ii) if such systems enhancements become effective before
the end of the term during which the related Transition Services are provided under this Agreement, then MII and MVWC shall discuss and agree on a reasonable allocation of such costs to MVWC taking into consideration the remaining term of the
provision of the related Transition Services hereunder. Notwithstanding the foregoing, payments made by MII to third parties (or MVWC employees) on behalf of MVWC or its Affiliates will be drawn by MII directly from MVWC bank accounts which MVWC
shall keep funded with sufficient amounts to 

  
 2 

 
enable MII to make such payments. If MVWC fails to make any such payments of fees or expenses which MII was to use for payment to third parties (or MVWC employees), MII shall not be required to
advance or use any of its own funds to make any such payments. Any payments not made by MVWC to MII when due shall bear interest, computed daily, from the date due to the date of payment based on the annual percentage rate equal to the Prime Rate,
plus three percentage points (3%). “Prime Rate” means the “rate” that Citibank, N.A. (or its successor entity) publishes from time to time as its prime lending rate in effect from time to time. MII shall be entitled to the
costs of collecting any overdue amounts including reasonable attorneys’ fees and expenses. 
 (b)
Termination-Related Services and Payments. In connection with the termination of the provision of any Transition Services by MII hereunder, whether at the end of the term of this Agreement or earlier, MII shall provide commercially reasonable
services and assistance to transition such services to MVWC or a third party provider, including such termination services as may be described in the Services Exhibits (as described herein, the “Termination Services”). Except as otherwise
provided in a Services Exhibit, with respect to the Termination Services: (i) MII shall make available to MVWC such books and records (subject to MII’s reasonable records retention policies) as will be needed by MVWC to prepare the
accounting statements for the Transition Services for the accounting period of MVWC in which the termination of the Agreement occurs and for any subsequent periods, (ii) MII shall use commercially reasonable efforts to facilitate the orderly
transfer of all information contained within such books and records from MII’s systems to MVWC’s or a successor’s systems, provided MII shall not be required to transfer any information that is confidential and/or proprietary to MII,
(iii) MII acknowledges and agrees to provide MVWC all such data, books, and records, in such forms and electronic formats as agreed by MI and MVCW, and (iv) MII shall, within ninety (90) days after termination of this Agreement,
prepare and deliver to MVWC a final accounting statement with respect to the Transition Services. MVWC shall have no obligation to reimburse MII for any costs relating to data retention or storage by MII for legal, regulatory or other purposes.

 MVWC shall reimburse MII for (i) any out of pocket costs incurred by MII or its Affiliates in providing the Termination
Services, (ii) any costs and expenses of employees of MII or any Affiliate that are allocated to a fund or specified payment source (for the avoidance of doubt, MVWC is not responsible for internal costs incurred by MII, and not allocated to
such a fund or specified payment source, that otherwise would have been incurred if the Termination Services were not provided), in providing Termination Services, and (iii) severance and other termination payments made by MII or its Affiliates
for the termination of employment of employees of MII or its Affiliates (if any), it being understood that MVWC shall only be responsible for such severance and termination costs as are mutually agreed to by MII and MVWC with respect to employees of
MII or its Affiliates that are primarily engaged in providing Transition Services (for the avoidance of doubt, MVWC is not responsible for severance and other termination payments made by MII for the termination of employees of MII or its Affiliates
that were not primarily engaged in providing Transition Services to MVWC). 

  
 3 

 5. Access. Each party shall make available on a timely basis to the other party and
its Affiliates, as applicable, all information and materials reasonably requested by such Persons to enable them to provide or receive the Transition Services. Each party shall give the other party and its Affiliates, as applicable, reasonable
access, during regular business hours and at such other times as are reasonably required, to the premises of such party and its Subsidiaries and their respective personnel for the purposes of providing or receiving the Transition Services.

 6. Subcontracting. To the extent necessary or desirable to perform the Transition Services, MII or its Affiliates, as
applicable, may subcontract any part of such services; provided, however, MII will continue to be responsible for its obligations under this Agreement on behalf of itself and any subcontractors of MII or its Affiliates. MII or its
Affiliates, as applicable, shall be responsible for all payments to such subcontractors. 
 7. Taxes. MVWC will pay all
applicable taxes (including, without limitation, sales, use, services, value-added, and other such transaction-based taxes), duties, and tariffs and all other taxes or charges imposed on the provision of the Transition Services by MII or its
Affiliates, as applicable, except for taxes based on net income of MII or its Affiliates. If any such taxes are levied on MII or deducted from amounts otherwise due to MII hereunder, MVWC shall “gross up” the payments to MII so that the
net amount received by MII is equal to the amount required to be paid to MII hereunder. 
 8. Firmware or Software. MVWC
acknowledges that it will acquire no right, title or interest (including any license rights or rights of use) in any firmware or software, and the licenses therefor which are held by MII or its Affiliates, as applicable, by reason of the provision
of the Transition Services provided hereunder, except to the extent that any such license rights or rights of use are provided for in a written agreement signed by MII and MVWC. 

9. Security. Each party shall maintain reasonable, current security measures to prevent unauthorized access to its systems. Such
measures shall in no event be less stringent than those used to safeguard such party’s own property, or industry standard security measures used by companies of a similar size. Such measures shall include, where appropriate, use of updated
firewalls, virus screening software, logon identification and passwords, encryption, intrusion detection systems, logging of incidents, periodic reporting, and prompt application of current security patches, virus definitions and other updates. Each
reserves the right to terminate the Agreement, in its sole discretion and without limitation or termination liability, if the other party remains in breach of this section five (5) business days after receipt of notice of such breach. Each
party acknowledges that the security measures used by the other party as of the effective date of this Agreement are in compliance with this Section. 
 10. “Personally Identifiable Information,” includes any information that can be associated with or traced to any individual, including an individual’s name, address, telephone
number, e-mail address, credit card information, social security number, or other similar specific factual information, regardless of the media on which such information is stored (e.g., on paper or electronically) and includes such information that
is generated, collected, stored or obtained as part of this Agreement, including transactional and other data pertaining to users. MVW will comply with all applicable privacy and other laws and regulations relating to protection, collection, use,
and distribution of Personally Identifiable Information. In no event may MVW 

  
 4 

 
sell or transfer Personally Identifiable Information to third parties, or otherwise provide third parties with access thereto. If there is a suspected or actual breach of security involving
Personally Identifiable Information, MVW will notify MII’s Information Protection and Privacy Department at privacy@marriott.com within two (2) hours of a management-level associate becoming aware of such occurrence. 

11. Relationship of Parties. In providing the Transition Services, MII and its Affiliates, as applicable, shall act under this
Agreement solely as independent contractors and not as agents or partners of MVWC. All employees and representatives providing the Transition Services shall be under the direction, control and supervision of MII and its Affiliates, as applicable
(and not of MVWC) and MII and its Affiliates, as applicable, shall have the sole right to exercise all authority with respect to such employees and representatives and in no event shall such employees and representatives be deemed to be employees or
agents of MVWC. Except as specifically provided herein, neither party shall act or represent or hold itself out as having authority to act as an agent or partner of the other party, or in any way bind or commit the other party to any obligations.
Nothing contained in this Agreement shall be construed as creating a partnership, joint venture, agency, trust or other association of any kind, each party being individually responsible only for its obligations as set forth in this Agreement.
Without limiting the foregoing, no services provided under this Agreement shall be construed as legal, accounting or tax advice or shall create any fiduciary obligations on the part of MII or any of its Affiliates to MVWC or any of its Affiliates,
or to any plan trustee or any customer of any of them. 
 12. Force Majeure. No party shall be liable for any
interruption, delay or failure to perform any obligation under this Agreement when such interruption, delay or failure is due to causes beyond its reasonable control, including any strikes, lockouts, acts of any government, riot, insurrection or
other hostilities, embargo, fuel or energy shortage, fire, flood, acts of God, or general inability (not specific to the claiming party) to obtain necessary labor, materials or utilities. In any such event, the claiming party’s obligations
hereunder shall be postponed for such time as its performance is suspended or delayed on account thereof and the claiming party shall have no liability to the other party in connection therewith. The claiming party will promptly notify the other
party, in writing, upon learning of the occurrence of such event of force majeure. Upon the cessation of the force majeure event, the claiming party will use reasonable commercial efforts to resume its performance promptly. The other party shall
have no monetary liability to the claiming party for Services impacted as a result of such event that would otherwise be attributable to the period during which such Services are impacted. Any costs associated with the claiming party’s
re-establishment of Services shall be the sole responsibility of the claiming party. 
 13. Termination. This Agreement
shall terminate on the earliest to occur of (a) the latest date on which any Transition Service is to be provided as indicated in the Services Exhibits, (b) the date on which the provision of all Transition Services has terminated or been
canceled pursuant to Section 3, (c) the date on which this Agreement is terminated pursuant to Section 14, and (d) the date on which the Termination Period expires. Sections 4, 7, 8, 10, 11, 15, 16 and 21 shall survive any
termination of this Agreement. 
 14. Breach of Agreement. In the event a party receives a notice under this Section
alleging a breach of this Agreement, such party shall use commercially reasonable efforts for the 

  
 5 

 
following ten (10) Business Days to cure such breach or respond that it is not in breach. For purposes hereof, an “Event of Default” shall mean a party’s failure to
comply in all material respects with its obligations hereunder which failure remains uncured for a period of ten (10) Business Days following such party’s receipt of written notice of such failure. In the event of an Event of Default, the
non-defaulting party may terminate this Agreement immediately by providing written notice of termination. The failure of a party to exercise its rights hereunder with respect to a breach by the other party shall not be construed as a waiver of such
rights nor prevent such party from subsequently asserting such rights with regard to the same or similar defaults. 
 15.
Disclaimers; Indemnification; Limitation of Liability. 
 (a) EXCEPT AS SET FORTH IN SECTION 2, MII DISCLAIMS ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CUSTOM OR USAGE IN THE TRADE, IN CONNECTION WITH THE PROVISION OF THE TRANSITION SERVICES UNDER THIS
AGREEMENT. 
 (b) With regard to any and all damages, fines, penalties, deficiencies, losses, liabilities (including settlements
and judgments) and expenses (including interest, court costs, reasonable fees and expenses of attorneys, accountants and other experts and professionals or other reasonable fees and expenses of litigation or other proceedings or of any claim,
default or assessment) (collectively, “Losses”) arising out of a breach of MII’s obligations in connection with the provision of Transition Services under this Agreement, other than Losses arising as a result of the fraud or
willful misconduct of MII or covered under a MII indemnity under Section 15(d), MII’s sole liability for such Losses shall be to use reasonable commercial efforts to re-perform, or cause its Affiliates to re-perform, such services. MVWC
shall promptly advise MII of any such breach of which it becomes aware. 
 (c) MVW Indemnity. MVWC agrees to indemnify,
defend and hold harmless MII and its respective officers, directors, employees, agents, successors, and assigns, from any Losses resulting from Third Party Claims arising hereunder from (i) MVWC’s breach of its obligations with respect to
Confidential Information, Personally Identifiable Information or security under this Agreement, (ii) MVWC’s violation of applicable laws, rules, regulations, ordinances, orders, and directions of federal, state, provincial, county, and
municipal governments, all as they may be amended from time to time, (iii) MVWC’s failure to comply with comply with the Payment Card Industry Data Security Standard and any other credit card company specific security requirements
(collectively, “Credit Card Company Regulations”) (iv) the infringement by MVWC of a third party’s intellectual property rights, or (v) MVWC’s fraud or willful misconduct. In addition, in the event of MVWC’s breach
of its obligations with respect to Personally Identifiable Information under this Agreement, MVWC shall indemnify, defend and hold harmless MII for any and all costs and expenses related to notification of affected individuals and procurement of
credit protection services for such individuals for a defined period. 
 (d) MII Indemnity. MII agrees to indemnify,
defend and hold harmless MVWC and its respective officers, directors, employees, agents, successors, and assigns, from any Losses 

  
 6 

 
resulting from Third Party Claims arising hereunder from (i) MII’s breach of its obligations with respect to Confidential Information or security under this Agreement,
(ii) MII’s violation of applicable laws, rules, regulations, ordinances, orders, and directions of federal, state, provincial, county, and municipal governments, all as they may be amended from time to time, (iii) MII’s failure
to comply with any Credit Card Company Regulations, (iv) the infringement by MII of a third party’s intellectual property rights, or (v) MII’s fraud or willful misconduct. For purposes of subsection (c) above and this
subsection (d), “Third Party Claims” shall mean all claims or threatened claims, civil, criminal, administrative, or investigative action or proceeding, demand, charge, action, cause of action or other proceeding asserted against a party
hereto and brought by a third party. 
 (e) EXCEPT FOR ITS OBLIGATION TO COMPLY WITH SUBSECTION (d) ABOVE, MII SHALL NOT BE
LIABLE FOR ANY LOSSES IN CONNECTION WITH THIS AGREEMENT. IN ADDITION TO ITS OBLIGATIONS ABOVE, MVWC AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS MII AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS (“INDEMNIFIED
PERSONS”) FROM ANY CLAIMS ASSERTED, OR ASSOCIATED LOSSES, BY OR ON BEHALF OF THIRD PARTIES OR WHICH RESULT FROM GOVERNMENTAL ACTION. TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT SHALL A PARTY OR ITS AFFILIATES OR
AGENTS BE LIABLE TO ANY INDEMNIFIED PERSON FOR LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, OR FOR ANY PUNITIVE, SPECIAL, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL OR OTHER INDIRECT DAMAGES, IN CONNECTION WITH THIS AGREEMENT UNLESS SUCH DAMAGES
ARE AWARDED AND REQUIRED TO BE PAID BY AN INDEMNIFIED PERSON TO A THIRD PARTY PURSUANT TO AN ORDER OF A GOVERNMENTAL AUTHORITY. 

(f) The party required to indemnify pursuant to this Article (the “Indemnitor”), upon demand by a party
(“Indemnitee”), at Indemnitor’s sole cost and expense, shall resist or defend such Claim (in the Indemnitee’s name, if necessary), using such attorneys as the Indemnitee shall approve, which approval shall not be
unreasonably withheld. If, in the Indemnitee’s reasonable opinion, there exists a conflict of interest which would make it inadvisable to be represented by counsel for the Indemnitor, the Indemnitor and the Indemnitee shall jointly select
acceptable attorneys, and the Indemnitor shall pay the reasonable fees and disbursements of such attorneys. 
 (g) The foregoing
provisions of this Article set forth the full extent of the parties’ liability (monetary or otherwise) under this Agreement for any and all Losses. 
 16. Confidentiality. Each party agrees to treat, and to cause its employees and agents to treat, confidentially all non-public records and other information received hereunder with respect to the
other party that the receiving Party knew or reasonably should have known was confidential because it derives independent value from not being generally known to the public (collectively, “Confidential Information”). Specifically, each
party agrees that it will, and will cause its employees and agents to, during the term of this Agreement and thereafter (except where required by law or court order or administrative agency order or subpoena): (a) retain all Confidential
Information of the other party in confidence; (b) not disclose any Confidential 

  
 7 

 
Information to any third party without the permission of the other party, except as required by Law; (c) not use any Confidential Information of the other party for any purposes other than
performing its obligations under this Agreement or any other agreement signed between the parties; (d) limit access to the Confidential Information of the other party to those employees, subcontractors and agents who have a need to know such
information for the business purposes of this Agreement, and maintain reasonable arrangements to protect confidentiality satisfactory to the other party with such party’s employees and agents having access to such Confidential Information and
with third parties having any access to such Confidential Information; and (e) ensure that all tangible objects and copies thereof in such party’s possession or under its control containing or imparting any Confidential Information of the
other party shall be returned to the other party at any time upon the request of the other party or upon termination of this Agreement. 
 17. Audits. 
 (a) Compliance Audits by MII. Upon notice from MII,
MVWC shall provide MII, its auditors (including internal audit staff and external auditors), inspectors, regulators and other reasonably designated representatives as MII may from time to time designate in writing (collectively, the “MII
Auditors”) with access to, at reasonable times, to any MVWC facility or part of a facility at which MVWC is using the Services, to MVWC personnel, and to data and records relating to the Transition Services for purposes of verifying compliance
with this Agreement. MII audits may include security reviews (including MVWC’s completion of security related questionnaires) of the Transition Services and MVWC’s systems, including reasonable use of automated scanning tools such as
network scanners, port scanners, and web inspection tools. MVWC will provide any assistance that MII Auditors may reasonably require with respect to such audits. Upon notice from MVWC, MII shall provide MVWC and its auditors with access to, at
reasonable times, books and records relating to the Transition Services or this Agreement in order for MVWC to comply with applicable laws or regulations. 
 (b) Audits by MVWC. MVWC shall have the right, upon at least thirty (30) days written notice to MII, and in a manner to avoid interruption to MII’s business, to perform audit procedures
over MII’s internal controls and procedures for payroll processing and other Services provided by MII under this Agreement; provided that, such audit right shall exist solely to the extent required by MVWC’s external auditors to ensure
MVWC’s compliance with the Sarbanes-Oxley Act of 2002, to determine if MVWC’s financial statements conform to Generally Accepted Accounting Principles (GAAP) or to the extent required by governmental agencies. MII shall provide MVWC and
MVWC’s auditors with appropriate space, furnishings, and telephone, facsimile and photocopy equipment as MVWC or MVWC’s auditors may reasonably require to perform such audit procedures. MII shall consider in good faith, but shall not be
obligated to make, changes to its controls and procedures to address any findings of such audits. MVWC shall pay or reimburse all of MII’s incremental costs arising from all such audit-related activities, provision of space, furnishings and
equipment, and analysis and implementation, if any, of any potential changes in MII’s controls or procedures described in this Section 17(b). 
 (c) Audit Reports. MVWC shall be entitled to request, upon reasonable notice to MII, and MII shall provide a copy of its most recent SSAE 16 audit report, if any, performed by MII, or MII’s
auditors, at the same cost as MII charges its hotel franchisees. 

  
 8 

 18. Resolution of Disputes. The Parties shall resolve any disputes with respect to
the Transition Services on an informal basis in accordance with this Section. 
 (a) The Party believing itself
aggrieved (the “Invoking Party”) shall call for progressive management involvement in the dispute negotiation by written notice to the other Party. The Parties shall use their best efforts to arrange personal meetings and/or telephone
conferences as needed, at mutually convenient times and places, between negotiators for the Parties at the successive management levels set forth below: 
  

					
	 Level
	  	 MII
	  	 MVWC

	 Level 1
	  	Vice President, Information Resources	  	Senior Director, Vendor Management
	 Level 2
	  	Senior Vice President, Finance, Global Information Resources	  	Vice President, Infrastructure Services
	 Level 3
	  	Chief Information Officer	  	Chief Information Officer

 (b) The negotiators at each management level shall have a period of ten
(10) business days in which to attempt to resolve the dispute, unless otherwise agreed to by the Parties. The allotted time for the first-level negotiation shall begin on the date of receipt of the Invoking Party’s notice. If a resolution
is not achieved by negotiators at the first level at the end of the allotted time, then the allotted time for the negotiations at the next management level shall begin immediately. In the event the dispute remains unresolved after completion of this
escalation process, the Invoking Party may require reperformance of any Transition Service alleged not to be provided in compliance with this Agreement or may terminate the Transition Service in dispute pursuant to the termination provisions of this
Agreement. 
 19. Modification of Procedures. 

(a) Modification by MII. MII may make changes from time-to-time in its practices and procedures for performing the
Transition Services. Notwithstanding the foregoing sentence, unless required by law, MII shall not implement any substantial changes affecting MVWC or its Affiliates unless: 

(i) MII has furnished MVWC notice (the same notice MII provides its own business) thereof; 

(ii) MII changes such practices and procedures for its own business units at the same time; and 

(iii) MII gives MVWC a reasonable period of time for MVWC (i) to adapt its operations to accommodate such changes or
(ii) reject such changes. In the event MVWC fails to accept or reject a proposed change on or before a reasonable date specified in such notice of change, such failure shall be deemed to be acceptance of such change. In the event MVWC rejects a
proposed change but does not terminate this Agreement, MVWC agrees to pay any reasonable expenses resulting from MII’s need to maintain different or multiple 

  
 9 

 
versions of the same systems, procedures, technologies, or services or resulting from requirements of their third party vendors. 

(b) Modification by MVWC. In the event MVWC makes a change to its technology environment, software or hardware that
renders MII incapable of providing the Transition Services or MVWC incapable of using the Services, MII’s performance with respect to such affected Transition Service(s) shall be excused until MVWC has modified its technology to correct the
problem. 
 20. Definitions. The following terms shall have the following definitions for all purposes of this Agreement:

 (a) “Affiliate” shall mean, as to any Person, any other Person that, directly or indirectly,
controls, is controlled by or is under common control with such Person. For purposes of this definition, the term “control” (including the terms “controlling,” “controlled by” and “under common control
with”) of a Person means the possession, directly or indirectly, of the power: (i) to vote fifty percent (50%) or more of the voting stock or equity interests of such Person; or (ii) to direct or cause the direction of the
management and policies of such Person, whether through the ownership of voting stock or equity interests, by contract or otherwise. 
 (b) “Person” shall mean any individual, partnership, corporation, limited liability company, association, trust, trustee, joint venture, government entity or department or agency thereof,
business entity, or other entity of any kind or nature. 
 21. Miscellaneous. The following sections of the Separation
Agreement are hereby incorporated herein by reference, and unless otherwise expressly specified herein, such provisions shall apply as if fully set forth herein (references in this Section 21 to an “Article” or “Section”
shall mean Articles or Sections of the Separation Agreement): Articles XIII (Further Assurances), X, XI, and XII. In the event of a conflict between such incorporated sections and the terms of this Agreement, the terms of this Agreement shall
govern. 
 [Signature page follows] 

  
 10 

 IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their duly
authorized representatives as of the date and year first set forth above. 
  

			
	MARRIOTT INTERNATIONAL, INC.
		
	By:	 	/s/    Kevin M. Kimball
		 	Name: Kevin M. Kimball
		 	Title: Vice President

  

			
	MARRIOTT VACATIONS WORLDWIDE CORPORATION
		
	By:	 	/s/    Ralph Lee Cunningham
		 	Name: Ralph Lee Cunningham
		 	Title: Executive Vice President

 Exhibit A 
 Transition Services 

 EXHIBIT A TO 
 INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7650
	 	RMA 23, RMA 43	  	S:Windows Server Processing	  	Direct charge to users, primarily IR and MVCI, based on server configuration.	  	Support cost for the Windows Domain Controller servers at the hotel. The servers provide local authentication and Domain Name Service (DNS) and Windows Internet Name Service (WINS)
to translate IP addresses and internet addresses to help locate and connect computers. Costs include hardware and software support and maintenance for the Windows Domain Controller servers located at the property.	  	T
						
	 7652
	 	IR 7	  	S:UNIX & LINUX Processing	  	Direct charge to users, primarily IR and MVCI, based on server type and configuration.	  	This service includes the hardware, software, maintenance and support costs for the Windows servers. Applications utilizing this service benefit from the maintenance & support
of the Windows environment provided by Information Resources Shared Services as well as the functionality of the NT environment itself, network connectivity of the server and Operating System & core software upgrades.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7626
	 	MI LIST 146	  	S:Business Recovery Services	  	Allocates primarily to IR and MVCI based on number of servers. Allocation to Marriott.com, MBS Financials, ExecuStay and Blackberry is based on specific circuit, lease and software
costs.	  	This Service includes the cost of providing disaster recovery capabilities for key systems infrastructure. Applications such as MARSHA (Marriott Automated Reservations System for
Hotel Accommodations), Mainframe MVS (Multiple Virtual Storage), MBS (Marriott Business Services), and other business critical processes have contracts for a recovery infrastructure environment including network, processing and storage components
should services from the Marriott Computing & Network Center (MCNC) be interrupted for a period expected to exceed 24 to 48 hours. Services are provided at Marriott’s Recovery and Disaster Center (RDC).	  	T
						
	 7771
	 	MI LIST 174	  	B:Enterprise Architecture Standards and Governance	  	Allocates 21% to MVCI and 79% to IR Division Admin based on expected services provided.	  	Architecture Review Services manages a formal governance process to create alignment between specific projects and the established Enterprise Architecture Framework in order to
improve the quality and agility of Marriott’s overall Information Resources systems and align with Marriott’s business goals and objectives for Marriott Vacation Club International (MVCI). The reviews identify architecture concerns early,
reducing the cost and risk of later changes. Over time, the reviews will focus on increased reuse of Marriott International approved technologies and standard processes resulting in more efficient customer focused processes and lower technology
costs for MVCI.	  	T
						
	 2115
	 	MBS 23, MI LIST 27	  	B:Mosaic Support	  	Allocates to MVCI, IR, and A&C based on the number of users.	  	Mosaic is used to manage costs throughout project lifecycles. Mosaic is used by MVCI and IR departments for: Weekly time entry by associates; Tracking approved projects; Building
project teams and defining project activities; Viewing detailed reports that include financial, accounting, Capex, and KPI data.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7697
	 	MI LIST 143	  	S:Enterprise Storage	  	Direct Charge to numerous users - tiered rate structure based on 12 storage types.	  	The costs associated with the hardware, software, maintenance and support required for storing data on the mainframe. The data is backed up nightly with copies of the data stored
offsite. The service includes database administration support for the data.	  	T
						
	 7315
	 	IR 36	  	S:Cognos Reporting	  	Allocates to 8 Applications defined as Large or Small based on usage, primarily to MRDW, MVCI/RC - Mystique, MVCI - Solar Prophecy, PCDW, Sales Decision Support & SRW
(CI)	  	This service includes the hardware, software, maintenance and support required for the Cognos Reporting tool. This product is an Enterprise web-based reporting application which
stores various types of reports and allow users to access reports through online reporting.	  	T
						
	 7609
	 	RMA 44,
IR 160,
RMA 24,
RMA 46	  	S:MCN II	  	Allocates $650K to 2 IR depts (Marriott.com and HQ DNS). Direct Charge of remainder to users based on 25 cost components and several tiered rates based on actual throughput
measurements.	  	MVCI (Marriott Vacation Club International) properties and sites that require MPLS (Multi Protocol Label Switching) MIS (Managed Internet Service) Circuits to connect and access
Marriott applications at MCNC (Marriott’s Computing and Network Center).	  	T
						
	 7732
	 	IR 15	  	S:Secure Distributed Proxy	  	Allocates to applications classified as Heavy or Light based on usage, primarily to MVCI, IR and MBS	  	This Service includes the cost of providing enterprise level security capabilities for key systems both at the Marriott Network and Computing Center as well as the systems located
at the properties.	  	T
						
	 7331
	 	MI LIST 28, IR 44	  	B:Remap Support	  	Allocates to MVCI and A&C based on the number of users, storage, and module usage.	  	Support for Supply Chain PeopleSoft and Project Costing Data Warehouse (PCDW).	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7655
	 	IR 10, RMA 10	  	S:Corporate eMail	  	Direct Charge of $3 per mailbox for e-mail gateway services.	  	This service applies to any remote/field location that maintains an email server on-site that is connected to the Marriott email system for Marriott Vacation Club International
(MVCI). This service provides the connection of the email server located at an MVCI property and the Marriott email system located at the Marriott Computing and Network Center (MCNC). Included with this connection is the Marriott Global Address
Listing which can in turn be accessed by field users on their own MVCI Managed Email server located at an MVCI property. Includes Gateway Services, Spam Filtering, and MessageOne. Gateway Services and Spam Filtering will be provided until
January 3, 2012, after which MVWC must move to an MVWC-chosen service to provide Gateway and Spam Filtering services. MessageOne will continue to be provided by MII beyond the January 3, 2012 date. This service does not apply to the
day-to-day support of any email servers housed at MVWC locations.	  	T
						
	 2195
	 	IR 11	  	F:Access & Authentication Fund	  	Direct Charge to users. Rate: $2,000 per period per user.	  	The systems that provide protection and allow a restricted set of users to authenticate to and access your website are Tivoli Access Management (TAM) and Enterprise Directory
Services (EDS). This charge represents the usage of these services.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7751
	 	RMA 32,
RMA 34,
RMA 50,
OS 40	  	S:PC Engineering and Software	  	Per-PC rate charged to 9 different user groups, each with a different rate per PC based on which services each user group uses (e.g., Help Desk component is charged to FOSSE for
CFRST hotels, Chain Services for MHRS hotels and is included in this direct charge for International and Ritz Carlton locations).	  	Cost of personal computer (PC) engineering and maintenance for MVCI properties for the use of desktop or laptop computers. This cost includes: standard Marriott desktop software
(licenses, maintenance), hardware, labor, and shared information resources usage costs for standard imaging of desktop and laptop computers. The software protects the users’ computer from viruses, maintains the PC’s hardware and allows
Information Resource associates to assist in trouble shooting issues with the computer. Costs are distributed to hotels based on the number of PCs at the property.	  	T
						
	 7344
	 	IR 13	  	S:SOA Data Power	  	Data Power allocates to 12 applications based on type of service: Service Provider or Consumer.	  	The Service Orientated Architecture (SOA) infrastructure will allow for consistent deployment, management and interfaces among services within the Marriott service
portfolio.	  	T
						
	 2130
	 	IR 9	  	S:MI Connector	  	Direct charge to users with MI Connector accounts: - $8 per user/period.	  	MI Connector maintenance costs provide secure remote access to Marriott’s network from remote locations (examples include airports, wireless internet spots, home). MI Connector
allows users to connect to Marriott via Dial up, ISDN (Integrated Services Digital Network), Broadband (Cable, DSL), WiFi (Wireless Internet Connection), and laptops with Cellular PCMCIA (Personal Computer Memory Card Int’l Assoc) cards. Costs
are distributed to hotels each period based on users with MI Connector accounts.	  	T
						
	 PMCR
	 	IR 21	  	MICROS Maintenance	  		  	Cost for MICROS point of sale maintenance support agreement (MSA), which covers hardware maintenance services, PC software recovery services, and telephone support. Cost is based on
the vendor invoice amount.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 1971
	 	RMA 31	  	S:Internet Content Filtering	  	Direct charge to Websense-licensed properties ($1.19 per license per period) and a portion allocates to 2 IR depts: Thin Client ≈$103K and HQ Desktop and Network Services
≈$59K.	  	Cost for a Websense license, which is an internet content filtering application. Websense supports Marriott security standards and appropriate use of the company’s internet as
well as block access to any site that is not permitted in accordance with Marriott International Policy, Electronic Communications and Information Security Manual, and Internet Access Policy. The internet filters are used to block criminal activity
on the internet, eliminate offensive content being displayed on associates’ personal computers (PC) and workstations, and conserve bandwidth. Websense will identify and block web sites containing virus and spyware infected files that may be
harmful to PCs and the network should they be downloaded. The cost to the hotel is based on the number of licenses requested.	  	T
						
	 1863
	 	IR 21	  	B:Micros 9700	  	Direct Charge to participating Domestic and International hotels based on a rate of $240/period.	  	Period cost for management and support of the vendor supplied MICROS 8700/9700 Point of Sale (POS) hotel application used for processing food and beverage orders and retail sales.
Support costs include labor, software, hardware and computing costs. Costs are distributed based on hotel participation.	  	T
						
	 1954
	 	MI LIST 150	  	R:POS Installations	  	Direct charge to property based on time and material.	  	Installation costs of Micros Point of Sale system (POS). Micros POS hotel application is used for processing food and beverage orders and retail sales. Installation costs include
labor, software, hardware and computing related costs. The cost is based on the actual installation cost incurred per hotel.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7769
	 	OS 35, IR 75	  	S:BPA Connector	  	Direct charge to users with BPA (Business Partner Access) accounts - $42 per user/period.	  	Cost for a Business Partner Access (BPA-Connector) account, which provides MI’s Business Partners (vendors and franchisees) with real-time access to above-property and
property-based systems and applications. The BPA connection point is accessible via the Internet (web browser) and allows for real-time high-speed access to property management systems and applications. Cost is based on the number of users at the
hotel.	  	T
						
	 2114
	 	RMA 45	  	B:eTrack Support	  	Direct Charge to numerous applications based on a Power user ($160) or Casual user ($62) designation.	  	The application eTrack is the Call Center and System Change (MCCSC) application which provides an enterprise wide contact management and call tracking tool to record end user calls
to the Help Desk. A Power User is defined as someone who uses the system as a primary work tool. All other users are defined as Casual Users. Support costs include labor, software, hardware and computing related costs. Costs are distributed to the
hotel based on the user type.	  	T
						
	 7325
	 	IR 45	  	S:OnDemand Reporting	  	Direct Charge to users of 2 components: $1,475 per application and $16 per folder rate.	  	OnDemand infrastructure is an Enterprise web-based reporting application which stores various types of reports and allows users access to these reports at any time. Hotels benefit
from ease of online reporting, with functionality including reading, printing and downloading reports to Microsoft Excel. Hotels request folders to store their frequently used reports or batch reports. Costs are distributed on a per folder basis and
include server storage, security services and application support.	  	T
						
	 7664
	 	IR 28, MI LIST 147, MI LIST 148	  	S:Property Distr System Support	  	Allocates primarily to FOSSE and FS PMS and Direct Charge of 3 components based on server counts.	  	This service provides proactive monitoring of field server hardware and operating systems which run critical business applications. Support cost includes software licenses, labor,
and company-wide basic infrastructure and security. Costs are distributed based on the number of participating hotels.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7686
	 	MI LIST 151	  	R:FSPMS AIX 7.x Upgrade	  	Direct Charge to participating hotels at time of installation based on estimated total project costs.	  	This is a security deployment to upgrade to a vendor supported level of AIX (Advanced Interactive eXecutive) of the full service property management operating system, upgrading from
version 5 to version 7.	  	T
						
	 2094
	 	RMA 27, IR 52, MI LIST 149	  	I:International PCI	  	Direct charge to International hotels based on available room count.	  	Payment Card Industry (PCI) data security standard implementation managed by Marriott’s Program Management Office (PMO). Review and coordination of technology and business
processes used to manage the hotels credit card information and their compliance with the Visa standards.	  	T
						
	 IBMM
	 	IR 15	  	IBM Hardware Maintenance	  		  	Maintenance cost for hardware provided by the vendor, International Business Machines (IBM). Cost includes coverage of hotel personal computers and laptops against breakage or
failure. Cost is based on the vendor invoice.	  	T
						
	 2056
	 	IR 38, MI List 26	  	B:Oceans Shared Infra costs	  	Allocated to IR and MVCI based on infrastructure storage and usage.	  	Collects shared costs for FIN, BAR (Billing and Accounts Receivable), EPM (Enterprise Performance Management), EPB, Mosaic, LMS (Labor Management and Scheduling), RCSL (Revenue
Capture Subsidiary Ledger), MVCI (Marriott Vacation Club International), Supply Chain and Incentive Sales.	  	T
						
	 7352
	 	MI LIST 153, MI LIST 154	  	S:PST PMS Training	  	Tuition charged per associate based on the cost of the training event.	  	Provide Property Management System (PMS) training to associates at managed and franchised full service brand hotels. Services include basic and advanced training in the use of full
service PMS systems, related customer service training, and live monitoring of hotel staff after the system implementation date. The amount includes wages and benefits for the on site trainers, as well as their travel, lodging, meals and other
related expenses while the training, implementation and observation takes place.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7606
	 	MI LIST 140, MI LIST 141, MI LIST 142, MI LIST 176, IR 2	  	S:HQ Voice Services	  	$159K fixed allocation to A&C. Remainder direct charged to users. 6 components and rates including a long-term funding component for Omaha related to Unity voice
mail.	  	This service includes the cost of local calls charged to Marriott by Verizon. This cost is passed on to the end users who benefit from easy communication via the telephone external
to Marriott.	  	T
						
	 7711
	 	MI LIST 152	  	R:ScerIS 9 Upgrade	  	Direct Charge to participating hotels at time of installation based on estimated total project costs.	  	All full service hotels with ScerIS that are supported by an Information Resource Field Associate. Project management services including project planning, communications, scheduling
and tracking progress. Facilitate remote upgrades to existing servers or procurement of replacement servers.	  	T
						
	 7361
	 	MI LIST 153, MI LIST 154	  	S:LMS Training	  	Tuition charged per associate based on the costs of the training event.	  	Cost of attending Mercury training. Associates receive Mercury training to help perform their job functions using the Mercury applications.	  	T
						
	 1904
	 	RMA 25	  	S:Password Reset	  	Direct Charge to users. Rate: $17.50 per call	  	Support cost for an associate to receive assistance when resetting their password. Marriott associates use their passwords to access secure systems within the Marriott
infrastructure. An on-line interactive tool is available for associates to update their passwords according to pre-defined timeframes. Costs are distributed on a per call basis.	  	T
						
	 INFW
	 	IR 17	  	ScerIS Annual Maintenance - Additional Host	  		  	Annual cost of maintenance of ScerIS system (formerly known as InfoWiz) which is used as a reporting archive for storing reports from key hotel systems, such as the Property
Management System (PMS). Cost is per-hotel based on the vendor invoice amount.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 2131
	 	IR 26, IR 55, F&A 29	  	B:TeamShare	  	Direct Charge to numerous users based on the number of TeamShare sites. Rate is $300 per site, calculated as total cost/number of sites.	  	Cost of support and infrastructure for the Team Share application. Team Share is the application that enables workgroups to securely organize, update and access team assets in a
central location. Period costs are distributed per hotel based on participating hotels. Support costs may include labor, software, hardware and computing costs. While no new MVWC-sponsored sites will be offered, MII will continue to host the
following sites through the Transition Period: MVCI London Regional Office, MVCI Note Sales Rating Agency Access, and MVCI Security and Compliance	  	T
						
	 7733
	 	RMA 26, RMA 47	  	S:Remote Attended Network Access	  	Direct charge to licensed users of the service at a rate of $11/period.	  	Cost for an outsourced service that enables hotel associates to engage third party application support vendors and grant the vendors access to the property based
applications/systems to resolve issues in an efficient manner. Designated hotel associates are provided with an account on the Marriott WebEx service, which enables them to engage the vendor to resolve hotel application issues via a secure internet
connection. Costs are distributed based on the number of user accounts at the hotel.	  	T
						
	 7665
	 	IR 8, MI LIST 177, IR 50	  	S:Enterprise Security	  	Recovered via the IR Service Allocation, charged to applications at a rate of 11.5% of Direct Costs	  	The enhancement of the security system and compliance with Payment Card Industry (PCI) Data Security Standards. Host Intrusion Detection Software (HIDS) software monitors activities
on systems and provides real time alarming on malicious activity.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7779
	 	MI LIST 138, MI LIST 139	  	S:WebSurveyor Shared Services	  	Direct charge to licensed users of the service at a rate of $1,500 per user per survey request.	  	Vovici Survey is a Marriott approved web-based survey tool, which alows hotels the ability to create simple to complex surveys and provides enhanced analytical and reporting
functionality. A Vovici license provides a professional, multi-faceted survey functionality including advanced features such as advanced question routing based on answer, full reporting funstionality, and management of invitations or reminders.
Annual license costs are distributed to each user.	  	T
						
	 2026
	 	IR 27	  	B:OpenTable	  	Direct Charge to participating Domestic and International hotels at a rate of $50/period.	  	Period cost for management and support of the vendor-supplied Open Table food and beverage (F&B) application. OpenTable is an on-line restaurant reservation and table management
system that allows diners to make and confirm restaurant reservations in real-time and communicates the reservations directly to the hotel via the ScerIS system. Support costs include labor, software, hardware and computing costs. Costs are
per-hotel and based on total participating hotels.	  	T
						
	 7357
	 	MI LIST 144, MI LIST 145	  	Print & Distribution	  	Direct Charge to users based on per foot of paper used at $0.64/ft. 2 Components: Check Processing and Laser Printer - Excluding Checks	  	Cost of express shipping for the mailing of Enterprise Accounts Payable (EAP) checks, Owner and Franchise (OFB) bills, Dunning letters, and Direct Deposit statements, based on the
invoice amounts.	  	T

 EXHIBIT A TO 

INFORMATION RESOURCES TSA 
  

											
	 Dept #
	 	 Record ID
	  	 Service
	  	 Funding
	  	 Service Description
	  	Term of
Service (T-
transitional
or P-
permanent)
	 7747
	 	MI 175	  	Enterprise Architecture Ad Hoc	  	Direct Charge based on time and material.	  	Architecture Review Services manages a formal governance process to create alignment between specific projects and the established Enterprise Architecture Framework in order to
improve the quality and agility of Marriott’s overall Information Resources systems and align with Marriott’s business goals and objectives for Marriott Vacation Club International (MVCI). The reviews identify architecture concerns early,
reducing the cost and risk of later changes. Over time, the reviews will focus on increased reuse of Marriott International approved technologies and standard processes resulting in more efficient customer focused processes and lower technology
costs for MVCI.	  	T
						
	 Law Dept - 52/923.20
	 		  	Law Department Systems Support Services	  	$37,000 per year, to be paid quarterly, prorated for any shorter period. If MVWC elects a partial termination of these services, the MII and MVWC Law Departments will discuss an
appropriate reduction to the fee above. MVWC may terminate any or all of these services upon provision of not less than sixty days written notice.	  	MII’s Law Department Systems and Support Group (“SOS”) will provide the following remote services to the MVWC Law Department: (1) hosting and support for the
MVWC-specific instances of the Law Manager and iManage databases separated from the MII Law Department databases (MVWC acknowledges and agrees that SOS will have access to those databases subject to the confidentiality provisions of the Agreement);
(2) help desk support for Workshare, Westlaw, Adobe and the MII Law Department’s litigation hold survey tool.	  	T

 Exhibit B 
 Service Termination Form 
 This Service Termination Form (“Termination Form”,
dated                          , 2011, is governed by and made a part of that certain Transition Services
Agreement, made by and between MARRIOTT INTERNATIONAL, INC. (“MII”) and MARRIOTT VACATIONS WORLDWIDE CORPORATION (“MVWC”), dated as of
                         , 2011 (the “Agreement”). 

MVWC is hereby providing the required notice of its intent to terminate the following Transition Service(s) as of the dates set forth below: 

 

			
	 Description of Transition Service
	 	 Effective Date of Termination

		 	
		 	
		 	

 MII shall terminate providing the Transition Services listed above as of the dates set forth above (“Termination
Date”). After the Termination Date, MII shall have no further liability to provide the terminated Transition Service(s). 
 Any terms used
in this Termination Form without definition shall have their respective meanings as set forth in the Agreement. 
  

			
	MARRIOTT VACATIONS WORLDWIDE CORPORATION
		
	By:	 	 
		 	Name:
		 	Title:

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00196-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00196-of-00352.parquet"}]]