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                                                                   EXHIBIT 10.17

                                       *** Text Omitted and Filed Separately
                                           CONFIDENTIAL TREATMENT REQUESTED
                                           Under 17 C.F.R. Sections 200.80(b)(4)
                                                                    and 230.406

                      COMMERCE EXCHANGE PLATFORM AGREEMENT

     This COMMERCE EXCHANGE PLATFORM AGREEMENT (the "AGREEMENT") is made as of
December 30, 1999 (the "EFFECTIVE DATE"), by and between CHANNELPOINT, INC., a
Delaware corporation having its main place of business located at 10155 Westmoor
Drive, Suite 210, Westminster, Colorado 80020 ("CHANNELPOINT") and ZURICH
FINANCIAL SERVICES, a corporation having its main place of business located at
Mythenquai 2, 8002 Zurich, Switzerland (the "COMPANY") and ZURICH INSURANCE
COMPANY, a corporation having its main place of business at Mythenquai 2, 8002
Zurich, Switzerland ("ZIC" and collectively with the Company, "ZURICH").

                                    RECITALS

     A. ChannelPoint is in the business of, among other things, providing an
Internet-based electronic commerce exchange platform, electronic market
technology and Web-based services to provide insurance brokers and customers
with access to quotes, proposals and policy information and to enable the
purchase of insurance policies and other insurance products via Web sites
established, developed and/or operated by ChannelPoint (the "COMMERCE EXCHANGE
PLATFORM" as defined below).

     B. Through ZIC and other Affiliates, the Company is in the business of
providing insurance products and financial services to individuals and
businesses (the "ZURICH PRODUCTS," as defined below).

     C. Zurich and ChannelPoint desire to enter into an agreement whereby
ChannelPoint will: (i) provide to Zurich ChannelPoint's Commerce Exchange
Platform [...***...] to enable the purchase and administration of insurance,
asset management and other financial services products through electronic
commerce portals to the Commerce Exchange Platform; (ii) if Zurich elects,
[...***...]; and (iii) provide related Professional Services.

     NOW, THEREFORE, in consideration of the foregoing premises and the mutual
covenants and conditions, the parties to this Agreement agree as follows:

                                    AGREEMENT

1.   DEFINITIONS

     1.1 "APIS" means the application program interface for the Commerce
Exchange Platform that are licensed by ChannelPoint to Zurich to provide the
basis for Applications.

     1.2 "APPLICATION" means a software program that accesses the Commerce
Exchange Platform services through one or more APIs to facilitate a particular
business function for a specific set of end users or to provide such
functionality for use by other Applications.

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     1.3 "APPLICATION TEMPLATES" are software components that ChannelPoint makes
commercially available under Section 3.3 below that can be combined and modified
by customer to build custom Applications.

     1.4 "AFFILIATE" means a legal entity that controls, is controlled by or is
under common control with Zurich. For purposes of this Agreement, control means
the ability to directly or indirectly direct the business or management of any
entity; provided that no Affiliate may be a competitor of ChannelPoint in the
provision of exchange technology to third parties for insurance or financial
services. [...***...]

     1.5 "BUSINESS UNIT" means an Affiliate, a group of Affiliates or a division
or other wholly-owned organizational unit of Zurich or an Affiliate, for which a
CEO is normally responsible, which provides Zurich Products and related services
to customers, and which consists of one or more legal entities or branches
organized into strategic business units and strategic support units.

     1.6 "CHANNELPOINT CONTENT" and "CARRIER PLUG-INS" are defined in Section
6.3 below.

     1.7 "COMMERCE EXCHANGE PLATFORM" means ChannelPoint's Internet-based
electronic commerce exchange platform, electronic market technology and
Web-based services (as described in more detail in Exhibit A) [...***...].

     1.8 "DATA CENTER DEPLOYMENT DATE" means the date an Application is first
made available for commercial use on the Commerce Exchange Platform [...***...].

     1.9 "DELIVERABLES" means any work product, software or other tangible items
provided to Zurich by ChannelPoint under a Statement of Work. Deliverables
includes any Applications developed by ChannelPoint for Zurich under a Statement
of Work, but excludes any commercially-available Applications licensed to Zurich
or any Affiliate under Section 3.1 below.

     1.10 "EFFECTIVE DATE" is defined in the first paragraph above.

     1.11 "EXCHANGE TOOLS" is defined in Section 6.2 below.

     1.12 "DOCUMENTATION" means ChannelPoint's system-level and standard
published user-level documentation, provided to Zurich under this Agreement,
which describes the features, functions and operation of the Commerce Exchange
Platform.

     1.13 "INITIAL DEPLOYMENT DATE" means the date an Application is first made
available for commercial use on the Commerce Exchange Platform [...***...].

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     1.14 "LINES OF BUSINESS" or "LOBS" means specific classes of insurance or
financial service Products that are supported by business object models and
related technical infrastructure within the Commerce Exchange Platform.

     1.15 "MARKS" means the trademarks, trade names, trade dress, service marks,
service names and logos owned or licensed by a party or its Affiliates, which
are provided for use by the other party under the terms of this Agreement.

     1.16 "MAINTENANCE SERVICES" means the services provided by ChannelPoint for
maintenance of the Commerce Exchange Platform and certain Applications, as
provided in Section 4.1 below.

     1.17 "OPEN MARKETPLACES" means one or more Web sites that are integrated
with the Commerce Exchange Platform, which includes Zurich Content and supports
Zurich Products in addition to products provided by Third-Party Carriers
[...***...].

     1.18 "PLATFORM ROADMAP" means the features, functionality and new LOBs that
ChannelPoint intends to include within the Commerce Exchange Platform including
the proposed timing of such product offerings. The Platform Roadmap will be
considered ChannelPoint's Confidential Information under Section 9 below.

     1.19 "PLATFORM UPGRADES" means the commercially available upgrades to the
Commerce Exchange Platform provided to Zurich pursuant to Section 4.1 below.

     1.20 "PROFESSIONAL SERVICES" means any services provided to Zurich or any
Affiliate by ChannelPoint under a Services Supplement, including Application
development, installation support and service and platform customization
services.

     1.21 "SERVICES SUPPLEMENT" means an agreement between Zurich and
ChannelPoint, or between an individual Affiliate and ChannelPoint, pursuant to
which ChannelPoint provides Professional Services to Zurich or the individual
Affiliate.

     1.22 "SOURCE CODE" means: (i) native language program that will be compiled
or assembled by a commercially available compiler product; (ii) system level
documentation, including definitions, screen layouts, naming conventions, data
base layouts, libraries, flow charts, algorithms, processes, methodologies,
logic diagrams, formulas, and other related materials that are necessary to
provide sufficient information to enable a skilled programmer/analyst to
understand the program logic and perform maintenance and make enhancements to
the program; and (iii) user level documentation that contains sufficient
definitions, user instructions, screen layouts, functional description of the
software, operating instructions and examples of common business solutions to
enable a user to use the program for its intended purposes, including any
material updates thereto.

     1.23 "STATEMENT OF WORK" means the specification of any Professional
Services (including Application development) to be provided by ChannelPoint
under this Agreement or a Services Supplement.

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     1.24 "THIRD-PARTY CARRIERS" means third party underwriters and issuers of
insurance or other financial service products that are made available through
[...***...] or Open Marketplaces.

     1.25 "THIRD-PARTY PRODUCT" is defined in Section 7.3(a) below.

     1.26 "THIRD-PARTY SOFTWARE" means the software included within the Commerce
Exchange Platform that is acquired or licensed from third-party vendors as
specified in Exhibit B.

     1.27 "ZURICH CONTENT" is defined in Section 6.1 below.

     1.28 "ZURICH DATA CENTER" means a computing platform identified on Exhibit
C [...***...].

     1.29 [...***...].

     1.30 "ZURICH PRODUCTS" means insurance or financial service products
underwritten or manufactured by Zurich or its Affiliates, including any such
products distributed through the Commerce Exchange Platform, that are offered by
Zurich in any supported Lines of Business.

2.   COMMERCE EXCHANGE PLATFORM TECHNOLOGY

     2.1 COMMERCE EXCHANGE PLATFORM LICENSE. Subject to the terms of this
Agreement, ChannelPoint grants Zurich a perpetual (subject to termination as
provided in Section 13), [...***...] right to use and operate: (a) the Commerce
Exchange Platform [...***...] in accordance with the Documentation provided by
ChannelPoint; (b) the APIs solely to create Applications that access the APIs;
and (c) the Documentation in support of the licensed activities described in
this Section 2.1. Zurich may not permit any third party to use or access the
APIs or view the documentation thereto, except that Zurich may permit a third
party contractor to use and access the APIs and associated documentation in
order to permit such contractor to create Applications in accordance with the
procedures specified in Section 3.2 below. ChannelPoint and its licensors retain
ownership of the Commerce Exchange Platform, the APIs, the Documentation and all
copies and portions thereof and all rights not expressly granted herein are
reserved by ChannelPoint. Zurich may [...***...] to this Agreement by providing
thirty (30) days advance written notice to ChannelPoint. Deployment of the
Commerce Exchange Platform [...***...] shall be on a mutually agreed upon
deployment schedule. Zurich may use the Commerce Exchange Platform or APIs for
any purpose or in any manner not expressly prohibited in this Agreement.
[...***...]

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[...***...].

     2.2 CORE FUNCTIONALITY. The Commerce Exchange Platform will include the
basic core functionality and will initially support the Lines of Business
specified in Exhibit A and as further described in Exhibit G Sections 1 to 4.
Zurich will be solely responsible for the selection and deployment of
Applications [...***...] (subject to the branding requirements of Section 5.1
below) and will have the sole discretion in the selection of Zurich Products
within currently supported LOBs [...***...]. All features and functionality
included in Exhibit A will be included within the initial Commerce Exchange
Platform Fee.

     2.3 LICENSE FOR THIRD-PARTY SOFTWARE. The Commerce Exchange Platform
requires the use of Third-Party Software identified in Exhibit B. ChannelPoint
shall assign or sublicense to Zurich and its Affiliates its rights under its
license agreements to the Third-Party Software identified in Exhibit B. With
respect to Third-Party Software that Zurich licenses directly from a third-party
vendor, the license grant in this Section 2 shall be restricted to such extent
required to implement those restrictions imposed on Zurich directly by such
vendor. Zurich is responsible for support and maintenance of the Third-Party
Software licensed from a third party vendor other than the Pass Through Software
listed in Exhibit B under terms Zurich deems reasonable. ChannelPoint may, in
its sole discretion, add, remove or change the Third-Party Software that is part
of the Commerce Exchange Platform. ChannelPoint will assist Zurich in installing
and integrating any replacement Third-Party Software subject to the payment of
fees described in Section 7.1 below.

     2.4 RESTRICTIONS. Except as reasonably required to use the Commerce
Exchange Platform in accordance with this Agreement and, except for a reasonable
number of copies for back-up, development or testing purposes, Zurich may not
copy the Commerce Exchange Platform or the APIs. This provision does not
preclude copying of the CEP for development purposes permitted under this
Agreement. Zurich must reproduce and include the copyright notice and any other
notices that appear on the original Commerce Exchange Platform on any permitted
copies and any media therefor. Zurich shall not (and shall not allow any third
party to): (a) decompile, disassemble, or otherwise reverse engineer or attempt
to reconstruct or discover any source code or underlying ideas or algorithms or
file formats or programming of the Commerce Exchange Platform by any means
whatsoever; (b) remove any product identification, copyright or other notices;
(c) provide, lease, lend, use for timesharing purposes or otherwise use or allow
others to use or access the Commerce Exchange Platform, APIs or any portion
thereof to or for the benefit of third parties (excluding the hosting of the
content of Third-Party Carriers [...***...]); (d) modify, incorporate into or
with other Commerce Exchange Platforms or create a derivative work of any part
of the Commerce Exchange Platform, (e) disseminate performance information or
analysis (including, without limitation, benchmarks on the APIs) from any source
relating to the Commerce Exchange Platform or (f) permit or encourage any third
party to do the foregoing. Notwithstanding the foregoing, Zurich may allow third
party consultants to access the APIs, as provided in Section 3.2 below as
necessary to create, maintain and service Applications on behalf of Zurich.
Zurich has no right to receive any source code or design documentation relating
to the Commerce Exchange Platform, [...***...]

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[...***...] and, with respect to documentation, ChannelPoint shall provide
access to design documentation as necessary and appropriate for Zurich to fully
access and use the APIs. If the law of any applicable foreign jurisdiction limit
the enforceability of the foregoing, the restrictions above are limited so that
they prohibit such activity only to the maximum extent such activity may be
prohibited without violating such law. To the extent that applicable law would
permit Zurich to reverse-engineer the Commerce Exchange Platform, Zurich agrees
to negotiate with ChannelPoint in good faith prior to such undertaking on the
terms under which ChannelPoint would grant access to the source code.

     2.5 DELIVERY, INSTALLATION AND INSTALLATION SUPPORT. ChannelPoint shall
deliver the initial version of the Commerce Exchange Platform in accordance with
an initial Deployment Schedule agreed to by Zurich and ChannelPoint on or before
forty-five (45) days after the Effective Date. ChannelPoint shall deliver the
Commerce Exchange Platform in electronic format if requested by Zurich. Zurich
acknowledges that, as of the Effective Date, it will be necessary for
ChannelPoint to allocate dedicated resources to support Zurich's [...***...].
ChannelPoint will work with Zurich to determine the number and experience level
of persons who will be required for such support for up to one (1) year from the
Effective Date (these will be located in Colorado). In addition, ChannelPoint
shall designate up to four (4) technicians [...***...] to manage the integration
of the Commerce Exchange Platform. ChannelPoint will use Zurich personnel to
fill technician positions to the extent available and qualified, and, in
consideration of the Knowledge Transfer Fees described in Section 7.7 below,
agrees to train Zurich personnel to take over functions performed by
ChannelPoint personnel [...***...] as soon as this is practical. Zurich shall
compensate ChannelPoint at its standard Professional Services rates for all
installation support services provided under this Section, as specified in
Section 7.6 below. Zurich shall designate one (1) support representative and one
(1) backup representative [...***...] to act as the primary Zurich contact for
the installation of the Commerce Exchange Platform [...***...] and for all
subsequent Professional Services and Maintenance Services relating to the
Commerce Exchange Platform installation [...***...] and comply with the standard
expense reimbursement policies of Zurich or the appropriate Affiliate.
ChannelPoint shall also cooperate with third-party personnel retained by Zurich
in connection with the implementation of the Commerce Exchange Platform or any
Application; provided that such third party personnel shall execute with Zurich
or any applicable Affiliate a non disclosure agreement substantially in the form
of ChannelPoint's standard non-disclosure agreement as provided in Exhibit J
prohibiting the unauthorized use and disclosure of ChannelPoint confidential
information. ChannelPoint personnel assigned to support Zurich installations
shall cooperate with Zurich personnel and shall assist in the instruction and
training of such personnel in [...***...], operation and system administration
of the Commerce Exchange Platform.

     2.6 SOURCE CODE ESCROW. ChannelPoint shall deposit the Source Code for the
Commerce Exchange Platform in an escrow account in accordance with the
provisions of the Software Escrow Addendum in Exhibit E.

     2.7 AUDITS. ChannelPoint may request Zurich to conduct an internal audit of
its use of the Commerce Exchange Platform or other ChannelPoint software
provided to it under this Agreement and to report to ChannelPoint the results of
such internal audit. In addition,

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ChannelPoint may, no more than once in any calendar year (unless there is
evidence of violation), conduct an audit of Zurich's use of the Commerce
Exchange Platform at all applicable locations to ensure compliance with the
provisions of this Agreement. ChannelPoint shall provide Zurich with reasonable
advance written notice of each audit and shall not unreasonably interfere with
Zurich's business in conduction such audit. ChannelPoint shall bear the costs of
audits conducted pursuant to this Section, except that Zurich will compensate
ChannelPoint for any out-of-pocket expenses and fees of third party auditors
used by ChannelPoint to conduct such audit if the audit shows Zurich to be in
material violation of the terms of this Agreement. ChannelPoint shall ensure
that any third party auditors shall be bound by all confidentiality obligations
set forth in Section 9 of this Agreement.

3.   APPLICATION DEVELOPMENT AND DEPLOYMENT

     3.1 CHANNELPOINT DEVELOPED AND SUPPLIED APPLICATIONS. In consideration for
the Application Development Fees specified in Section 7.2(a) below, ChannelPoint
may develop Applications on behalf of Zurich or any Affiliate. Such development
shall be in accordance with the terms of a Services Supplement which will
include an agreement on project scope, timing and applicable fee restrictions,
if any. In addition, Zurich may acquire any standard Applications made
commercially available by ChannelPoint for the fees specified in ChannelPoint's
then-current price list.

     3.2 ZURICH OR THIRD-PARTY DEVELOPED APPLICATIONS. Zurich may, in its
discretion, develop Applications, or have Applications developed by a third
party, for its own use or the use of any Affiliate, subject to the provisions
set forth in this Section, in consideration for which Zurich shall pay the
Application Developer Fees specified in Section 7.2(b) below. Upon its receipt
of such payment, ChannelPoint shall deliver to Zurich one or more Application
Templates that are then commercially available by ChannelPoint. ChannelPoint
grants Zurich a [...***...] license to use the Application Templates to develop
Applications or to have Third Parties develop Applications under the procedure
specified in this Section 3.2. Zurich may permit third party developers to
access any APIs for this purpose other than APIs that ChannelPoint designates as
"CHANNELPOINT CONFIDENTIAL" or "CHANNELPOINT PROPRIETARY" access to which is
permitted only with ChannelPoint's prior written permission. Zurich shall inform
any such employees and third parties that the APIs are proprietary to
ChannelPoint. All third-party developers shall be bound by written agreement
with Zurich or the applicable Affiliate to maintain the APIs in strict
confidence. In the event that Zurich or an Affiliate requires any third-party
assistance with the development of an Application, ChannelPoint will be allowed
to submit a proposal for such development and ChannelPoint will be engaged to
provide such development services if, in the reasonable judgement of Zurich,
ChannelPoint's proposal is more favorable than or substantially equivalent to
the bid submitted by any other third-party developer in terms of scope, timing,
cost and experience in the development of similar Applications.

     3.3 APPLICATION DEPLOYMENT. All Applications that Zurich desires to
integrate with the Commerce Exchange Platform (including any Zurich or
third-party-developed Applications) require a deployment license from
ChannelPoint. Prior to such deployment, Zurich will notify ChannelPoint of the
target deployment date and specify the Business Unit(s), [...***...] and the
Application Categories (as defined in Section 7.2(b) below) for which such

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Application will be deployed. ChannelPoint shall grant Zurich a license for such
deployment upon payment of the applicable Application Deployment Fee specified
in Section 7.2(c) below.

4.   UPGRADES, ENHANCEMENTS, SUPPORT AND OTHER SERVICES

     4.1 MAINTENANCE SERVICES.

         (a) Commerce Exchange Platform Maintenance. In consideration of the
Maintenance Service Fees (as described in Section 7.5), ChannelPoint shall
provide the maintenance and support services to Zurich described in Exhibit D
("MAINTENANCE SERVICES"), including by providing upgrades to the Commerce
Exchange Platform as and when made commercially available by ChannelPoint while
Maintenance Services are being provided by ChannelPoint ("PLATFORM UPGRADES").
Upon delivery to Zurich, Platform Upgrades shall be included within the
definition of Commerce Exchange Platform. Zurich agrees that it will procure,
and ChannelPoint agrees to provide, Maintenance Services for a minimum
[...***...] period with renewal periods of [...***...] each at Zurich's
discretion provided that the Maintenance Service Fees for any renewal period
shall not increase by more than [...***...].

         (b) Application Maintenance. ChannelPoint shall provide Maintenance
Services for any Applications developed by ChannelPoint or provided to Zurich or
its Affiliates by ChannelPoint in accordance with the terms set forth in Exhibit
D. Such Maintenance Services shall be limited to the correction of errors or
defects in any supported Application that cause a program to fail to perform in
accordance with ChannelPoint's specifications, telephone support and upgrades
and updates to non-custom features of such Applications. The Maintenance
Services will be renewable [...***...] after Application deployment upon payment
of the Maintenance Service Fee then due; provided that with respect to such
Applications, Zurich agrees that it will procure Maintenance Services for at
least [...***...] and ChannelPoint agrees to provide Maintenance Services for as
long as Maintenance Services are provided for the Commerce Exchange Platform.

     4.2 COMMERCE EXCHANGE PLATFORM EXTENSIONS. In the event that Zurich desires
to extend the Commerce Exchange Platform to include additional LOBs, Zurich
shall submit a Request for Extension ("RFE") to ChannelPoint, identifying the
new Line of Business and specifying in reasonable detail the functionality
required in the new LOB. ChannelPoint shall, within a reasonable time, respond
to the RFE by submitting an LOB Proposal that includes the additional Commerce
Exchange Platform Fees for the new LOB and an estimate of the delivery and
deployment dates. Upon agreement on terms, Zurich and ChannelPoint will execute
an LOB addendum based upon the LOB Proposal, which will become part of this
Agreement. ChannelPoint will evaluate the LOB Proposal and determine pricing
based upon the classification of the requested LOB in accordance with the
procedures and limitations specified in Exhibit G. ChannelPoint agrees to
develop any proposed new LOBs that are within the scope of ChannelPoint's
Platform Roadmap, and current resource constraints, subject to agreement on
terms and conditions. The Platform Roadmap will be provided to Zurich and
updated by ChannelPoint from time-to-time during the term of this Agreement.
ChannelPoint agrees not to unreasonably reject the development of other LOBs.

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     4.3 OTHER PROFESSIONAL SERVICES. In consideration of Zurich's payment of
agreed upon Professional Service Fees (as described in Section 7.6),
ChannelPoint will perform any other mutually agreed consulting services. All
such services shall be performed in accordance with the applicable Service
Supplement. ChannelPoint may subcontract any Professional Services provided
under this Agreement to its third party consulting partners provided that (i)
ChannelPoint remains solely responsible for the services provided by such third
parties and for such third parties' compliance with the terms of this Agreement,
and that (ii) ChannelPoint warrants and represents that each such third party
(and each individual who contributes or participates in the conception and
development of the deliverables under any Services Supplement hereto, provides
Professional Services hereunder or otherwise is given access to Zurich
Confidential Information) shall have first executed a consulting agreement that
includes (A) an appropriate instrument of assignment which accords ChannelPoint
full, effective and exclusive ownership rights in and to all intellectual
property arising therefrom that is assigned to Zurich under this Agreement; (B)
an agreement protecting Zurich's Confidential Information; and (C) a
representation that each third party has executed with its respective employees,
agents, consultants and contractors "work-for hire" agreements (or appropriate
instruments of assignment) substantially in the form of Exhibit H. ChannelPoint
shall maintain copies of any such agreements with third party developers (but
not any employees, agents consultants or contractors of such third party) in its
records and Zurich shall have the right to examine, audit and copy such records,
either directly or through its representatives, at any time upon reasonable
notice during ChannelPoint's normal business hours.

     4.4 SERVICE SUPPLEMENTS. All Professional Services performed by
ChannelPoint under this Agreement shall be governed by the terms of a separate
Services Supplement to this Agreement. The specific scope, milestones,
deliverables, fee and expense restrictions, if any, and other economic
arrangements and special terms and conditions applicable to any Professional
Service projects will be specified in a Statement of Work attached to such
Services Supplement. Unless otherwise specified in a Services Supplement or
applicable Statement of Work, all Professional Services will be performed on a
time and materials basis, plus expenses, as specified in Section 7.6 below.
Zurich agrees that any Professional Services to be provided directly to Zurich
will be governed by the Services Addendum attached hereto as Exhibit F. The
terms governing any Professional Services to be provided to any Affiliate by
ChannelPoint will be substantially similar to those set forth in the Services
Addendum, and any modifications made to the terms and conditions of the Services
Addendum shall be specified in a Statement of Work executed by the Affiliate and
ChannelPoint.

5.   BRANDING; MARKETING AND OTHER COOPERATIVE ACTIVITIES

     5.1 BRANDING. [...***...] licensed to Zurich shall be identified and
branded in accordance with Zurich's or an Affiliate's discretion, provided that
all permitted uses [...***...] by or on behalf of Zurich (excluding any Zurich
Products) shall bear co-branding of ChannelPoint, in the form agreed upon by
Zurich or the applicable Affiliates and ChannelPoint, such as "POWERED BY
CHANNELPOINT" with ChannelPoint logos and/or related marking.

     5.2 [...***...]. Zurich agrees to serve as ChannelPoint's [...***...] by
using commercially reasonable efforts to (a) provide to ChannelPoint complete
and timely input on

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products and services provided by ChannelPoint under this Agreement, and (b) at
Zurich's discretion, provide input from Zurich brokers, agents and customers
[...***...], including customer service comments and complaints. As
ChannelPoint's [...***...], Zurich will be entitled to (i) participate in beta
test programs for future Commerce Exchange Platform enhancements, (ii) access
certain new releases of the Commerce Exchange Platform designated by
ChannelPoint prior to their being made generally available by ChannelPoint to
other ChannelPoint customers, and (iii) advise ChannelPoint of Zurich's
preferences and suggestions for the future direction of [...***...] and the
Commerce Exchange Platform generally to help retain Zurich's "first mover"
advantages.

     5.3 JOINT PRESS RELEASE. The parties will cooperate in good faith in
creating a mutually agreed-upon joint press release or independent press
releases and other public correspondence concerning this Agreement for
simultaneous international, national and local release as soon as possible after
the Effective Date. Neither party will issue a press release or otherwise
publicize the terms of this Agreement without the prior written consent of the
other party.

6.   CONTENT AND TECHNOLOGY LICENSING AND OWNERSHIP

     6.1 ZURICH CONTENT AND LICENSING. Zurich or its Affiliates have acquired
and developed, and intends to continue to acquire and develop, a body of
insurance product and other financial services content, algorithms, procedures
and policy materials which Zurich or its Affiliates will, at their own expense,
generate and deliver to ChannelPoint to be included in the Commerce Exchange
Platform in a format agreed to by the parties (the "ZURICH CONTENT"). Zurich
hereby grants ChannelPoint during the term of this Agreement a worldwide license
with right to sublicense to reproduce, distribute, publicly perform, publicly
display and digitally perform the Zurich Content via the Internet solely as part
of any ChannelPoint Open Marketplaces within the Commerce Exchange Platform on
the written terms agreed upon with Zurich or the applicable Affiliate.
ChannelPoint may make a reasonable number of archival copies of the Zurich
Content. Title to and ownership of all intellectual property rights of the
Zurich Content shall remain with Zurich, its Affiliates or its or their third
party licensors. Except for any transformation required to convert the content
to ChannelPoint's proprietary data format, ChannelPoint shall not modify or
alter the Zurich Content without Zurich's prior written consent.

     6.2 ZURICH CONTENT MANAGEMENT. Zurich will be solely responsible for
creating, managing, editing, reviewing, testing, deleting and otherwise
controlling the Zurich Content via certain tools provided to Zurich by
ChannelPoint as part of the Commerce Exchange Platform that enable Zurich to
implement and manage all changes to the Zurich Content as more particularly
described in Exhibit A (the "EXCHANGE TOOLS"). ChannelPoint hereby grants Zurich
a [...***...] license to use the Exchange Tools solely to manage the Zurich
Content. Upon conversion of the Zurich Content and any updates thereto, it shall
be Zurich's responsibility to verify that all rating and similar algorithms that
are part of the Zurich Content produce correct results. Zurich shall be solely
responsible for any liability associated with the use, publication and
distribution of the Zurich Content, except to extent such content is modified by
ChannelPoint without Zurich's prior written approval.

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     6.3 CHANNELPOINT CONTENT AND CARRIER PLUG-INS. ChannelPoint has acquired
and developed, and intends to continue to acquire and develop independent of the
Zurich Content, a body of content, including without limitation, insurance
product content, rules, algorithms, procedures and policy materials (the
"CHANNELPOINT CONTENT") comprised of materials that were either licensed from
Third-Party Carriers to ChannelPoint, or developed by ChannelPoint. Zurich and
ChannelPoint intend that certain of the ChannelPoint Content may be made
available [...***...] as mutually agreed upon by Zurich and ChannelPoint in
accordance with Section 7.3 below. In this event, the parties agree that
ChannelPoint shall have the right to solicit Third-Party Carriers to make their
content available [...***...] to enable electronic distribution of such
carrier's insurance or financial service products [...***...] ("CARRIER
PLUG-INS") subject to Exchange Service Fees shared by ChannelPoint and Zurich
pursuant to Section 7.3 below.

     6.4 OWNERSHIP. Ownership of ChannelPoint Property and Zurich Property shall
be governed by the terms and conditions stipulated hereinafter, those set forth
in Section 5 of the Services Addendum contained in Exhibit F as well as, where
applicable, [...***...]. Except for the terms and conditions set forth in
Section 5(c) of the Services Addendum, the terms and conditions agreed
[...***...] shall prevail in case of any contradiction with those set forth
hereinafter or in Section 5(a) and (b) of the Services Addendum with respect to
any activities or intellectual property described in such provisions
[...***...].

         (a) ChannelPoint Property. ChannelPoint will retain sole ownership of
all intellectual property rights in and to [...***...].

         (b) Zurich Property. Zurich will retain sole ownership of all
intellectual property rights in and to [...***...].

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<PAGE>   12

         (c) [...***...].

     6.5 DATA ACCESS. Zurich shall own all right, title and interest in and to
all use and traffic data concerning customers [...***...], including but not
limited to impression data, usage summaries and click through activity
("IMPRESSION DATA"). ChannelPoint and Zurich shall cooperate to implement the
appropriate procedures to comply with applicable data privacy and protection
laws and regulations relevant to the Impression Data. Subject to the foregoing,
each Affiliate may provide ChannelPoint with periodic reports of Impression
Data, in a format and with a frequency and upon terms to be agreed upon by the
parties, and ChannelPoint may use, re-purpose and commercialize Impression Data
in an aggregate and/or generic form that does not identify any particular
customer as provided by such agreement. In return, ChannelPoint shall provide
Zurich at no charge, on a monthly basis, with certain mutually agreed upon data
products and reports that are made commercially available by ChannelPoint.

7.   FEES AND PAYMENT.

     7.1 COMMERCE EXCHANGE PLATFORM FEES.

         (a) Fees for CEP and New LOBs. In consideration of the rights granted
to Zurich hereunder, Zurich shall pay to ChannelPoint a Commerce Exchange
Platform Fee of [...***...] payable in accordance with the following schedule:

<TABLE>
<CAPTION>
  PAYMENT                   MILESTONE
  -------                   ---------

<S>                         <C>
  [...***...]               Contract Execution

  [...***...]               Initial Deployment Date

  [...***...]               Data Center Deployment Date
</TABLE>

All payments shall be by wire transfer to an account designated by ChannelPoint
and shall become non-refundable upon receipt, subject to refunds for warranty
claims under Section 10.3. Thereafter, Zurich shall pay ChannelPoint Commerce
Exchange Platform Fees for new LOBs added by ChannelPoint pursuant to Section
4.2 above, in accordance with the terms of the LOB Addendum. The Commerce
Exchange Platform Fees shall include all applicable license fees for the
Third-Party Software [...***...] in which the Commerce Exchange Platform is
deployed in the first five (5) years of this Agreement up to a maximum of

* CONFIDENTIAL TREATMENT REQUESTED

                                      12.

<PAGE>   13

[...***...]. The configuration of the Commerce Exchange Platform and the
Third-Party Software [...***...] will be mutually agreed upon by the parties.
ChannelPoint shall invoice Zurich separately for Third-Party Software license
fees in excess of these limits and for Third-Party Software [...***...].

         (b) Fee Adjustments.

             (i) In the event that, as a result of any transaction or series of
transactions, a third party, or any party related to such third party, becomes a
Zurich Affiliate or Business Unit [...***...] (an "ACQUISITION"), Zurich shall
pay an acquisition fee equal to the then-current aggregate Commerce Exchange
Platform Fees multiplied by the ratio of the Acquired Revenue Base to the
Existing Revenue Base (the "ACQUISITION FEE"). Zurich shall notify ChannelPoint
in writing in advance of any Acquisition and provide a calculation of the
Existing Revenue Base and Acquired Revenue Base with data supporting such
calculations.

             (ii) For purposes of this Section, the "EXISTING REVENUE BASE"
means the total revenue on sales of existing Zurich Products [...***...] in any
supported LOB as calculated at the end of Zurich's most-recent fiscal year;
provided that the Existing Revenue Base will be increased prior to the end of
Zurich's fiscal year if (A) Zurich adds a new LOB to the Commerce Exchange
Platform, or (B) Zurich completes an Acquisition of [...***...] or more in total
revenue generated by the acquired entity prior to the Acquisition. For purposes
of this calculation, the Existing Revenue Base is deemed to be [...***...] as of
the Effective Date. The "ACQUIRED REVENUE BASE" means the total revenue
generated prior to the Acquisition by the acquired entity or entities on sales
of existing products [...***...] in all supported LOBs. The Acquisition Fee
payable under this Section 7.1(b) shall be added to the Commerce Exchange
Platform Fees for purposes of calculating subsequent New Acquisition Fees and
Exchange Maintenance Service Fees under Section 7.5 below.

             (iii) In the event that Zurich or an Affiliate divests any
Affiliate or Business Unit, such that the divested entity is no longer an
Affiliate, a Business Unit or a member of a Business Unit under this Agreement,
Zurich shall be entitled to a credit to be applied against future Acquisition
Fees equal to the then-current aggregate Commerce Exchange Platform Fees
multiplied by the ratio of the Divested Revenue Base to the Existing Revenue
Base. The "DIVESTED REVENUE BASE" means the total revenue generated by the
divested entity or entities on sales of existing products [...***...] in all
supported LOBs prior to the divestiture.

     7.2 APPLICATION FEES.

         (a) Application Development Fee. [...***...] In addition, Zurich may
purchase a license to an Application made commercially available by
ChannelPoint, at ChannelPoint's standard

* CONFIDENTIAL TREATMENT REQUESTED

                                      13.
<PAGE>   14

published rate card for such Application or a price to be negotiated with the
applicable Affiliate on a case-by-case basis.

         (b) Developer Fees. Zurich shall pay [...***...] for each individual
developer named by Zurich who is granted access to the APIs as specified
pursuant to Section 3.2 above. Zurich may transfer the developer license to an
alternate named individual upon the reassignment of the prior named individual
by Zurich or upon termination of the prior named individual's employment or
consultancy with Zurich.

         (c) Application Deployment Fee.

             (i) Fee Calculation. For each Application that Zurich incorporates
within the Commerce Exchange Platform, including Applications developed by
ChannelPoint, Zurich or any third party on behalf of Zurich, or any commercially
available Application provided by ChannelPoint, each Business Unit that will
access the Application [...***...] shall pay ChannelPoint an Application
Category Deployment Fee equal to: (A) [...***...] for each Category I Business
Unit; (B) [...***...] for each Category II Business Unit; (C) [...***...] for
each Category III Business Unit; provided that each Business Unit shall be
responsible for at most three (3) Application Category Deployment Fees, which
will cover all deployment fees ever to be charged such Business Unit for
Applications deployed in each of the three Application Categories: business to
business, business to consumer, and workplace. Prior to deployment of an
Application, Zurich and ChannelPoint will mutually determine the appropriate
categorization of the Application.

             (ii) Business Unit Classifications. For purposes of calculating the
Application Deployment Fee: (A) a "CATEGORY I BUSINESS UNIT" means a Business
Unit that generates gross revenue from sales of Zurich Products of [...***...]
or less per year; (B) a "CATEGORY II BUSINESS UNIT" means a Business Unit that
generates gross revenue from sales of Zurich Products of greater than
[...***...] but not more than [...***...] per year; and (C) a "CATEGORY III
BUSINESS UNIT" means a Business Unit that generates gross revenue from sales of
Zurich Products of greater than [...***...] per year. The fee paid by a Business
Unit will be determined as of the date an Application is first deployed within
the Application Category.

     7.3 EXCHANGE SERVICE FEES.

         (a) Eligible Products. Zurich shall pay an Exchange Service Fee,
calculated as provided in subsection (b) below, with respect to any [...***...]
products provided by Third-Party Carriers which are supported by the features
and functionality of the Commerce Exchange Platform ("THIRD-PARTY PRODUCTS")
except for any Third-Party Products that are (i) sold by a particular Affiliate
prior to the Effective Date and any product that Zurich adds to replace such
prior product, (ii) not competitive with any Zurich Products within a supported
LOB [...***...], or (iii) used solely for the purpose of comparison with Zurich
Products [...***...] where such products are not administered or managed using

* CONFIDENTIAL TREATMENT REQUESTED

                                      14.

<PAGE>   15

the Commerce Exchange Platform and neither Zurich, an Affiliate nor a Business
Unit receives any compensation from the Third-Party Carrier ; provided, however,
that an Exchange Service Fee shall be due for any Third-Party Products that are
administered, managed or distributed directly or indirectly [...***...] that
include one or more insurance or other financial service products within a
general or competitive product category [...***...] whether or not such
Third-Party Products are competitive with the Zurich Products offered through
such sites. In addition, Zurich shall pay Exchange Service Fees for any
Third-Party Products that are included within the Carrier Plug-Ins provided by
ChannelPoint.

         (b) Service Fee Calculation. The Exchange Service Fee for any of the
Third-Party Products identified above shall be payable as follows: (i) if Zurich
is the Market Maker (as defined below), ChannelPoint will receive [...***...]
and Zurich [...***...] of the total aggregate fee provided to Zurich by such
Third-Party Carrier for such sale (the "THIRD-PARTY COMMISSIONS"); or (ii) if
ChannelPoint is the Market Maker (as defined below), ChannelPoint will receive
[...***...] and Zurich [...***...] of the total aggregate Third-Party
Commissions provided to ChannelPoint by such Third-Party Carrier for such sale.
For purposes of this Section, a "MARKET MAKER" means the party that, pursuant to
an agreement with the Third-Party Carrier, is granted the right to manage,
administer or distribute the Third-Party Products. The Exchange Service Fees
under this subsection (b) accrue upon receipt of any payment by Zurich under (i)
or ChannelPoint under (ii) and shall be payable on a calendar quarterly basis in
accordance with Section 7.9 below.

     7.4 DISTRIBUTION FEES FOR SALE OF ZURICH PRODUCTS. Zurich shall pay to
ChannelPoint Distribution Fees for all Zurich Products sold through an Open
Marketplace at the rates and on other terms and conditions agreed to on a
Affiliate-by-Affiliate basis.

     7.5 MAINTENANCE SERVICE FEES. In consideration for the Maintenance Services
provided by ChannelPoint, Zurich shall pay annual Exchange Maintenance Service
Fees equal to [...***...] of the total Commerce Exchange Platform Fees. In the
event that ChannelPoint must pay maintenance fees for Third-Party Software
[...***...] of the applicable license fee, ChannelPoint will invoice Zurich for
such excess fees. In consideration for the Maintenance Services provided by
ChannelPoint for any ChannelPoint-developed or supplied Application to an
Affiliate, Zurich (or the applicable Affiliate) shall pay ChannelPoint an
Application Maintenance Service Fee equal to [...***...] of the Application
Development Fee plus the Application Deployment Fees specified in Section 7.2(a)
above paid by the applicable Affiliate. The Exchange Maintenance Service Fees
will be established on the delivery of the Commerce Exchange Platform and on
each anniversary of such date, subject to pro rata adjustment based on increases
in the Commerce Exchange Platform Fees during the prior year. The Application
Maintenance Service Fees will be established upon deployment of each Application
and upon each anniversary date of such deployment. All Maintenance Service Fees
shall be paid on the basis of a calendar year in accordance with the Maintenance
Service Fee schedule attached hereto as Exhibit I.

     7.6 OTHER PROFESSIONAL SERVICE FEES. Zurich shall pay fees for all
Professional Services provided to Zurich by ChannelPoint hereunder at
ChannelPoint's standard rates

* CONFIDENTIAL TREATMENT REQUESTED

                                      15.

<PAGE>   16

pursuant to the applicable Services Supplement, unless otherwise agreed to in
such Services Supplement or any applicable Statement of Work. Zurich shall also
reimburse ChannelPoint for reasonable travel, lodging and meal expenses incurred
for travel outside of ChannelPoint's site and which ChannelPoint is required to
incur in performing such services under this Agreement.

     7.7 KNOWLEDGE TRANSFER FEES. ChannelPoint shall permit Zurich to attend any
regularly-scheduled training classes, on a space-available basis, for a
Knowledge Transfer Fee to be mutually agreed upon by ChannelPoint and Zurich.
The Knowledge Transfer Fee will include curriculum, training materials and
certification.

     7.8 TAXES. All fees owed by Zurich to ChannelPoint are exclusive of, and
Zurich shall pay, all sales, use, excise and other taxes that may be levied upon
Zurich in connection with this Agreement, or other transactions contemplated
under this Agreement, except for employment taxes and taxes based on
ChannelPoint's net income.

     7.9 PAYMENTS. ChannelPoint will invoice Zurich or, if applicable, an
Affiliate for all fees payable to ChannelPoint under the terms of this Section
7.9, except for any Exchange Service Fees that are due and payable at the
Effective Date, such invoice specifying in detail as required by Zurich or the
appropriate Affiliate the supporting data on which such fee is based.
[...***...] Zurich shall pay each invoice within thirty (30) days from the
receipt of invoice. With respect to Exchange Service Fees due under Section 7.4
above, the party responsible for making payment shall submit all fees due within
fifteen (15) days of the end of each calendar quarter along with the report
specified in Section 7.10 below.

     7.10 REPORTING AND RIGHTS. Each party shall keep reasonably accurate and
complete books and records as necessary to verify the Third-Party Commissions
under Section 7.3(b) above. Each payment of Exchange Service Fees based upon
Third-Party Commissions shall include a report specifying the Third-Party
Carrier, the insurance product sold and the amounts received as Third-Party
Commissions during the applicable quarter. Each party will have the right to
engage, at its own expense, an independent auditor to examine the other party's
records once per year as may be necessary to determine the correctness of any
report or payment made under this Agreement, such audits to be conducted during
normal business hours and upon reasonable advanced notice to the other party.
The party requesting such examination by an independent auditor shall ensure
that any such auditor shall be bound by all confidentiality obligations set
forth in Section 9 of this Agreement.

     7.11 [...***...]

* CONFIDENTIAL TREATMENT REQUESTED

                                      16.

<PAGE>   17

     7.12 EXPENSE REIMBURSEMENT. In regard to all expenses for which
ChannelPoint claims reimbursement under this Agreement, all ChannelPoint
personnel shall comply with the standard expense reimbursement policies of
Zurich or the applicable Affiliate that are provided to ChannelPoint.

8.   TRADEMARKS

     8.1 LICENSE TO ZURICH MARKS. Zurich grants to ChannelPoint a non-exclusive,
nontransferable, royalty-free, worldwide license during the term of this
Agreement to use Zurich's Marks: (i) on any Open Marketplaces to the Commerce
Exchange Platform to denote that the Zurich Content is owned by Zurich; and (ii)
to promote [...***...] the Zurich Content in promotional materials including but
not limited to brochures, presentations, advertising, and marketing. The
foregoing grant is subject to the provisos that: (A) ChannelPoint shall at all
times use the Zurich Marks in accordance with Zurich's standard trademark usage
guidelines provided to ChannelPoint; (B) ChannelPoint shall not engage in any
action associated with the Zurich Marks that adversely affects the good name,
good will, image or reputation of Zurich; and (C) ChannelPoint shall obtain
Zurich's or the applicable Affiliate's prior written consent of any commercial
use of the Zurich Marks. ChannelPoint agrees that all use of the Zurich Marks
hereunder shall inure solely to the benefit of Zurich. No other rights or
licenses to the Zurich Marks are granted to ChannelPoint hereunder except as
expressly provided in this Section 8.1.

     8.2 LICENSE TO CHANNELPOINT MARKS. ChannelPoint grants to Zurich a
non-exclusive, nontransferable, royalty-free, worldwide license during the term
of this Agreement to use the ChannelPoint Marks (i) [...***...] bearing
ChannelPoint's co-branding and to promote Zurich's relationship with
ChannelPoint in promotional materials including but not limited to brochures,
presentations, advertising, and marketing; and (ii) to publicly display
hypertext links to the Commerce Exchange Platform from appropriate areas
[...***...] and Zurich's Web site; provided that: (A) Zurich shall at all times
use the ChannelPoint Marks in accordance with ChannelPoint's standard trademark
usage guidelines provided to Zurich; and (B) Zurich shall not engage in any
action associated with the ChannelPoint Marks that adversely affects the good
name, good will, image or reputation of ChannelPoint. Zurich agrees that all use
of the ChannelPoint Marks hereunder shall inure solely to the benefit of
ChannelPoint. No other rights or licenses to the ChannelPoint Marks are granted
to Zurich hereunder except as expressly provided in this Section 8.2.

9.   CONFIDENTIALITY

     9.1 DEFINITION. "Confidential Information" means confidential and
proprietary information which relates to Zurich's or its Affiliates' or
ChannelPoint's business, products and services, including but not limited to
data, trade secrets, discoveries, ideas, concepts, know-how,

* CONFIDENTIAL TREATMENT REQUESTED
                                      17.

<PAGE>   18

techniques, software, business activities and operations, reports, studies and
other technical and business information, including, with respect to Zurich,
personal policyholder information and, with respect to ChannelPoint, technical
and business information concerning the Commerce Exchange Platform and
Documentation. The parties agree that the terms of this Agreement shall be
considered the "CONFIDENTIAL INFORMATION" of each party. Notwithstanding the
foregoing, Confidential Information shall not include any information which (a)
is known by the receiving party at the time of disclosure, from a source other
than the other party, to be free of any obligation to keep it confidential, as
evidenced by credible evidence; (b) is or becomes publicly available through
authorized disclosure by the owner of such information; (c) is rightfully
obtained by the receiving party from a third party who has the right to transfer
or disclose it; or (d) is independently developed by the receiving party without
reference to Confidential Information of the other party.

     9.2 NON-DISCLOSURE. Each party shall keep in confidence for a period of
five (5) years after termination or expiration of this Agreement all
Confidential Information of the other party and will not directly or indirectly
disclose to any third party or use for its own benefit, or use for any purpose
other than the performance of its obligations under this Agreement, any
Confidential Information it receives from the other party and, in the case of
Zurich, from its Affiliates. Each party shall use reasonable care to protect the
other party's Confidential Information, in no event less than the same degree of
care it would employ with respect to its own information of like importance
which it does not desire to have published or disseminated. Each party may make
Confidential Information of the other party available to those of its employees,
contractors or agents who have a need to know such information for purposes of
this Agreement and who are subject to binding use and disclosure restrictions at
least as protective as those set forth herein. Notwithstanding the foregoing,
either party may make disclosures as lawfully required or requested by a court
of law, or any governmental entity or agency in connection with (a) seeking any
governmental or regulatory approval (b) a judicial proceeding or (c) any filing
required by the Securities and Exchange Commission of the United States or any
similar authority in any other country, provided that reasonable measures are
taken to limit such disclosure and to obtain confidential treatment or a
protective order and the receiving party promptly notifies the disclosing party
of such disclosure and allows the disclosing party to participate in such
efforts. In addition, either party may disclose the terms of this Agreement to
potential investors or acquisition partners in connection with such party's due
diligence in connection with a proposed financing or acquisition, provided that
such party has executed an agreement prohibiting unauthorized use or disclosure
of the terms of this Agreement.

     9.3 REMEDIES. Zurich and ChannelPoint each agree that any breach of this
Section 9 could cause irreparable harm or injury to the other party
significantly in excess of the value received by such other party pursuant to
this Agreement, and that such other party shall be entitled to declaratory,
injunctive or other equitable relief, in addition to any other legal or
equitable remedies it may have, for any such breach.

10.  WARRANTIES AND COVENANTS

     10.1 ZURICH WARRANTIES. Zurich represents and warrants that:

                                      18.

<PAGE>   19

         (a) Neither the Zurich Content nor any portion thereof that Zurich
provides or makes available in connection with [...***...] or an Open
Marketplace will: (i) infringe or violate any third party's copyright, patent,
trademark, trade secret or other proprietary rights; (ii) violate any law,
statute, ordinance or regulation, including without limitation the laws and
regulations governing export control; (iii) be defamatory or trade libelous;
(iv) be pornographic or obscene; or (v) to the extent such may contain code or
other electronic files, contain viruses, trojan horses, worms, time bombs,
cancelbots or other similar harmful or deleterious routines. In the event of any
breach of subclauses (i) through (iv) hereunder, ChannelPoint's sole remedy and
Zurich's sole obligation shall be the indemnity provided under Section 11.1
below.

         (b) Zurich will promptly notify ChannelPoint if it receives any
complaint or if it is served with any paper or has knowledge of any legal or
administrative action, investigations or proceeding against ChannelPoint or
involving ChannelPoint.

     10.2 CHANNELPOINT WARRANTIES AND DISCLAIMERS.

         (a) Independent Party. In connection with its obligations under this
Agreement, ChannelPoint represents and warrants that it will not hold itself out
as an employee, partner, joint venturer or officer of Zurich; and it will
promptly notify Zurich if it receives any complaint or if it is served with any
paper or has knowledge of any legal or administrative action, investigations or
proceeding against Zurich or involving Zurich.

         (b) Limited Warranty and Disclaimer.

             (i) Functionality. ChannelPoint warrants and represents that, for a
period of ninety (90) days from the Initial Deployment Date, the Commerce
Exchange Platform, including Third-Party Software, when operated in conformance
with this Agreement and the applicable Documentation, will materially conform to
the "SPECIFICATIONS" title of the Documentation, as delivered to Zurich. This
warranty covers only defects specifically identified by Zurich in a written
defect report submitted to ChannelPoint during the foregoing warranty period.
Zurich acknowledges that the proper operation of the Commerce Exchange Platform
requires certain minimum hardware and software configurations and resources of
the computer server on which it operates, as specified by ChannelPoint in the
Documentation, and the warranty provided in this Section 10.2(b)(i) is void if
Zurich fails to provide these minimum resources. This warranty covers only
problems reported to ChannelPoint during the foregoing warranty period.

             (ii) Ownership. ChannelPoint warrants and represents that it owns
all right, title and interest in or has the right to license to Zurich any
ChannelPoint Property that is licensed to Zurich under this Agreement and that
such ChannelPoint Property (solely in the form delivered to Zurich) will not (A)
infringe or violate any third party's copyright, patent, trademark, trade secret
or other proprietary rights; or (B) contain viruses, trojan horses, worms, time
bombs, cancelbots or other similar harmful or deleterious routines.

             (iii) Content. ChannelPoint warrants and represents that any
ChannelPoint Content provided to Zurich hereunder will not (A) infringe or
violate any third

* CONFIDENTIAL TREATMENT REQUESTED
                                      19.

<PAGE>   20

party's copyright, patent, trademark, trade secret or other proprietary rights;
(B) violate any law, statute, ordinance or regulation, including without
limitation the laws and regulations governing export control; (C) be defamatory
or trade libelous; (D) be pornographic or obscene; or (E) to the extent such may
contain code or other electronic files, contain viruses, trojan horses, worms,
time bombs, cancelbots or other similar harmful or deleterious routines.

             (iv) Year 2000. ChannelPoint warrants and represents that any
ChannelPoint Property that is licensed to Zurich or its Affiliates (in the form
delivered to Zurich), when operated in accordance with the Documentation, will
be Year 2000 Compliant (as defined below). Zurich acknowledges that the
capability of the ChannelPoint Property to manage and manipulate date-related
information appropriately depends on the quality of information imported or
input, including the presence of adequate indicators of century in such
information. ChannelPoint disclaims any warranty relating to the quality of any
such imported or input information. "YEAR 2000 COMPLIANT" means the ability to
provide specific dates and calculate spans of dates, and to record, store,
process and provide true and accurate dates and calculations for dates and spans
of dates within and between the twentieth and twenty-first centuries prior to,
including and following January 1, 2000, including by: (i) correctly processing
correctly inputted day and date data; (ii) recognizing January 1, 2001 as a
valid date; (iii) recognizing the year 2000 as a leap year having 366 days, and
correctly processing February 29, 2000 as a valid leap year date; (iv) employing
only four-digit year internal year representations; and (v) providing an
interface to Zurich-provided programs that translate external two-digit year
representations into four-digit year representations in a manner specified in
the Documentation. Any claims brought under this Section 10.2(b)(iv) must be
brought by March 30, 2004.

             (v) Professional Services. ChannelPoint warrants the quality and
timeliness of any Professional Services as explicitly provided in any Services
Supplement.

     10.3 EXCLUSIVE REMEDIES. ChannelPoint's sole liability and Zurich's sole
remedy for any breach of the warranties specified in Section 10.2(b)(i-iv)
(except as otherwise provided herein) shall be at ChannelPoint's sole discretion
to (a) promptly use diligent efforts to revise the applicable ChannelPoint
Property such that it conforms with the foregoing warranties, (b) to replace the
non-conforming ChannelPoint Property with ChannelPoint Property that conforms
with the foregoing warranties or, if ChannelPoint cannot deliver such
replacement within a reasonable time after Zurich' written notice of such
non-compliance, (c) refund the Commerce Exchange Platform Fees already paid by
Zurich less an amount based upon Zurich's prior use of the Commerce Exchange
Platform equal to the Commerce Exchange Platform Fee prorated on a straight-line
basis over an assumed five-year product life.

     10.4 DISCLAIMER. EXCEPT FOR THE FOREGOING, THE COMMERCE EXCHANGE PLATFORM
IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND AND CHANNELPOINT HEREBY
EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND OR NATURE, WHETHER
EXPRESS, IMPLIED OR STATUTORY, RELATING TO THE COMMERCE EXCHANGE PLATFORM
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. CHANNELPOINT DOES NOT WARRANT OR REPRESENT
THAT THE USE OF THE COMMERCE EXCHANGE PLATFORM WILL BE UNINTERRUPTED OR
ERROR-FREE OR MAKE ANY OTHER REPRESENTATIONS

                                      20.

<PAGE>   21

REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE COMMERCE EXCHANGE PLATFORM
OR WRITTEN MATERIALS IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR
OTHERWISE. Zurich understands that ChannelPoint is not responsible for and will
have no liability for hardware, Third-Party Software, or other items or any
services provided by any persons other than ChannelPoint, except as otherwise
provided in Section 10.2(b)(i) above.

11.  INDEMNITIES

     11.1 ZURICH INDEMNITY. Zurich shall indemnify, defend and hold harmless
ChannelPoint from and against any and all damages, losses, fees, expenses,
penalties and costs (including reasonable attorneys' fees, costs and
disbursements) arising as a direct result of all claims, suits or proceedings
brought by any third party against ChannelPoint or its directors, officers,
agents and employees arising from (a) any breach of the representations,
warranties or covenants in Section 10.1, or (b) any claims relating to the
provision of the insurance services offered by Zurich or any claims by Zurich's
customers or representatives [...***...], except to the extent such claim arose
out of any breach of this Agreement by ChannelPoint. As a condition of the
foregoing, ChannelPoint shall (i) promptly notify Zurich of any indemnifiable
claim; (ii) give Zurich sole control over the defense and settlement of such
claims; and (iii) provide reasonable cooperation and assistance to Zurich in
conducting its defense, at Zurich's expense; provided, however, that
ChannelPoint may participate in the defense at its expense; and ChannelPoint's
advance written approval is required for any settlement that imposes any
executory obligation on ChannelPoint and does not unconditionally release
ChannelPoint.

     11.2 CHANNELPOINT INDEMNITY.

         (a) Indemnity. ChannelPoint shall indemnify, defend and hold harmless
Zurich and any of its Affiliates from and against any and all damages, losses,
fees, expenses, penalties and costs (including reasonable attorneys' fees, costs
and disbursements) arising as a direct result of all claims, suits or
proceedings brought by any third party against Zurich or any Affiliate or their
respective directors, officers, agents and employees arising from (a) any
viruses, trojan horses, worms, time bombs, cancelbots or other similar harmful
or deleterious routines transmitted to Zurich as a result of ChannelPoint's
failure to scan any files, data or other content provided to Zurich using the
most current commercially available version of one of the five (5) best selling
virus checking software; (b) any claims that use of the ChannelPoint Property by
Zurich or any Affiliate in conformance with this Agreement infringes any third
party intellectual property right or privacy right, except to the extent such
claim arose out of any breach of this Agreement by Zurich. As a condition of the
foregoing, Zurich shall (i) promptly notify ChannelPoint of any indemnifiable
claim; (ii) give ChannelPoint sole control over the defense and settlement of
such claims; and (iii) provide reasonable cooperation and assistance to
ChannelPoint in conducting its defense, at ChannelPoint's expense; provided,
however, that Zurich may participate in the defense at its expense and Zurich's
advance written approval is required for any settlement that imposes any
executory obligation on Zurich and does not unconditionally release Zurich.

* CONFIDENTIAL TREATMENT REQUESTED
                                      21.

<PAGE>   22

         (b) Limitations. Notwithstanding the foregoing, ChannelPoint shall not
indemnify Zurich or any Affiliate for any claims to the extent based on: (i) any
Zurich, Affiliate or third party intellectual property or software incorporated
in or combined with the Commerce Exchange Platform where, in the absence of such
incorporated item, the Commerce Exchange Platform would not have been
infringing; (ii) software that has been altered or modified by or on behalf of
Zurich or any Affiliate or any third party without the permission of
ChannelPoint where, in the absence of such alteration or modification, the
Commerce Exchange Platform would not be infringing; (iii) any use of an outmoded
or superseded version of the Commerce Exchange Platform for which ChannelPoint
has made available an updated, revised or repaired version which is not
infringing, provided that Zurich had reasonable opportunity to install or
otherwise implement such updated, revised or repaired version; or (iv) software
that has become infringing as a result of any detailed functionality or
system-level architecture direction given by Zurich, any Affiliate or any of
their representatives.

         (c) Infringing Products. Upon notice of any indemnifiable claim of
infringement under this Section 11.2 or upon reasonable belief of the likelihood
of such a claim, ChannelPoint shall have the right, at its option: (i) to obtain
the rights to continued use of the Commerce Exchange Platform; (ii) substitute
other suitable, functionally-equivalent, non-infringing software; (iii) replace
or modify any infringing part of the Commerce Exchange Platform or its design so
that it is no longer infringing; or, in the event that ChannelPoint, using
commercially reasonable efforts, is unable to cure the infringement under either
(i), (ii) or (iii), then: (iv) refund to Zurich the Commerce Exchange Platform
Fees already paid by Zurich, depreciated on a five-year straight-line basis.
THIS SECTION STATES CHANNELPOINT'S SOLE LIABILITY AND ZURICH'S SOLE REMEDY FOR
INFRINGEMENT CLAIMS RELATING TO THE COMMERCE EXCHANGE PLATFORM.

12.  LIMITATIONS OF LIABILITY

NEITHER PARTY WILL BE LIABLE FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO
THIS AGREEMENT REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, OR OTHERWISE, EVEN IF SUCH
PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL
EITHER PARTY'S LIABILITY TO THE OTHER UNDER ANY PORTION OF THE AGREEMENT EXCEED
THE LESSER OF (A) PAYMENTS RECEIVED BY CHANNELPOINT FROM OR ON BEHALF OF ZURICH
FOR THE SERVICES OR (B) [...***...]; PROVIDED THAT SUCH LIMITS SET FORTH IN
SECTIONS (A) AND (B) OF THIS ARTICLE 12 SHALL NOT APPLY TO: [...***...]; (d)
PERSONAL OR BODILY INJURY OR DEATH ARISING OUT OF FAULT OR NEGLIGENCE OF EITHER
PARTY; (e) AMOUNTS PAYABLE AS A RESULT OF INFRINGEMENT CLAIMS UNDER SECTION
11.2(c); OR (f) AMOUNTS DUE AND OWING UNDER THIS AGREEMENT. THE EXISTENCE OF ONE
OR MORE CLAIMS WILL NOT ENLARGE

* CONFIDENTIAL TREATMENT REQUESTED

                                      22.

<PAGE>   23

THIS LIMIT. THE PARTIES ACKNOWLEDGE AND AGREE THAT THIS ARTICLE IS AN ESSENTIAL
ELEMENT OF THE AGREEMENT AND THAT, IN ITS ABSENCE, THE ECONOMIC TERMS OF THIS
AGREEMENT WOULD BE SUBSTANTIALLY DIFFERENT.

13.  TERM AND TERMINATION

     13.1 TERM. This Agreement is effective as of the Effective Date and shall
continue in effect until terminated as provided in Section 13.2 below.

     13.2 TERMINATION.

         (a) Material Breach. If either party materially breaches its obligation
under this Agreement and fails to cure or take reasonable steps to undertake to
cure within thirty (30) days after written notice is provided by the
non-breaching party specifying the breach in reasonable detail and demanding its
cure (the "CURE PERIOD"), the non-breaching party may commence an action to
rescind this Agreement. Zurich shall be responsible for any breach of the terms
of this Agreement by its Affiliates; provided, however, that a breach of any
separate agreement between ChannelPoint and a Business Unit or an Affiliate,
including any Service Supplement, that does not violate any of the terms of this
Agreement shall not constitute a breach of this Agreement.

         (b) Ordinary Termination. Upon expiration of the first [...***...]
since the Effective Date Zurich shall have the right to terminate this Agreement
at any time by giving ChannelPoint [...***...] prior written notice (the "NOTICE
PERIOD").

     13.3 EFFECTS OF TERMINATION.

         (a) Zurich's Material Breach. In the event ChannelPoint elects to
terminate this Agreement for any uncured material breach of the Agreement by
Zurich, all licenses granted to Zurich under this Agreement shall continue for a
transition period of up to [...***...], subject to all restrictions, rights and
obligations of both parties including the payment of all sums due to
ChannelPoint under this Agreement. Thereafter, this Agreement and all licenses
granted hereunder shall terminate and Zurich and all Affiliates shall promptly
cease all use of the Commerce Exchange Platform and APIs [...***...] and Zurich
shall not be entitled to any refund of payments made by Zurich unless otherwise
explicitly provided herein.

         (b) ChannelPoint's Material Breach. As a result of any uncured material
breach of the Agreement by ChannelPoint, Zurich may (i) withhold any outstanding
payments owed to ChannelPoint that are subject to any good faith dispute by
Zurich; and (ii) elect to terminate this Agreement, provided that, in this
event, all licenses granted to Zurich under this Agreement shall continue for an
unlimited period of time until Zurich notifies ChannelPoint that it and its
Affiliates have ceased all use of the Commerce Exchange Platform and the APIs
(the "TRANSITION PERIOD"), subject to all restrictions, rights and obligations
of both parties including the payment of all sums that are not subject to a good
faith dispute due under this Agreement

* CONFIDENTIAL TREATMENT REQUESTED
                                      23.

<PAGE>   24

provided, however, that no [...***...] shall be made as set forth in Section
[...***...] of this Agreement for [...***...] after expiration of the Cure
Period [...***...] (the "GRACE PERIOD"). If any products [...***...] are
included [...***...] at any time after the expiration of the Grace Period
[...***...], Zurich shall pay ChannelPoint [...***...] Fee calculated as set
forth in Section [...***...] above, except that [...***...] shall be determined
as if [...***...] occurred upon the expiration of the Grace Period. ChannelPoint
shall provide reasonable levels of transition support to Zurich for which Zurich
shall compensate ChannelPoint on a time and materials basis, provided, however
that such transition support shall be provided without charge to Zurich up to a
maximum value equal to the value of the then-current [...***...] Fee owed by
Zurich [...***...] for the Commerce Exchange Platform. In the event that a court
of competent jurisdiction determines that ChannelPoint has not materially
breached the Agreement or has cured any material within the time period
specified above, Zurich shall compensate ChannelPoint for the value of any
transition support provided to Zurich at no charge. After the expiration of the
Transition Period, this Agreement and all licenses granted hereunder shall
terminate and Zurich and all Affiliates shall promptly cease all use of the
Commerce Exchange Platform and APIs and [...***...], and Zurich shall not be
entitled to any refund of payments made by Zurich unless otherwise explicitly
provided herein or awarded by a court of competent jurisdiction. In the
alternative, while pursuing any remedies for breach of contract, Zurich may
elect to continue this Agreement, subject to all terms and conditions hereof,
except that in the event that any material breach of this Agreement by
ChannelPoint results in the release of the Source Code deposit, Zurich may
terminate any obligation to procure Maintenance Services from ChannelPoint.

         (c) Ordinary Termination. After expiration of the Notice Period, this
Agreement and all licenses granted hereunder shall terminate and Zurich and all
Affiliates shall promptly cease all use of the Commerce Exchange Platform and
APIs [...***...]. Any fees for Maintenance Services performed until the
expiration of the Notice Period shall be calculated on a prorated basis until
expiration of such Notice Period and be paid prior to such expiration.

         (d) Mutual Provisions. Termination is not an exclusive remedy and all
other remedies will be available whether or not the License is terminated.
Sections 2.4, 6.4, 6.5, 7.9 (with respect to fees due and owing prior to
termination), 9, 11, 12, 14.1 and 14.11 shall survive any termination of this
Agreement.

14.  GENERAL PROVISIONS

     14.1 GOVERNING LAW. This Agreement will be governed and construed in
accordance with the laws of the United States of America and the State of New
York without giving effect to principles of conflict of laws.

* CONFIDENTIAL TREATMENT REQUESTED
                                      24.

<PAGE>   25

     14.2 NO EXPORT. Zurich acknowledges that the laws and regulations of the
United States restrict the export and re-export of commodities and technical
data of United States origin, including the Commerce Exchange Platform and APIs.
Zurich agrees that it will not export or re-export the Commerce Exchange
Platform or APIs from the United States or the country originally shipped to by
ChannelPoint in any form, without the appropriate United States and foreign
governmental licenses.

     14.3 SEVERABILITY; WAIVER. If any provision of this Agreement is held to be
invalid or unenforceable for any reason, the remaining provisions will continue
in full force without being impaired or invalidated in any way. The parties
agree to replace any invalid provision with a valid provision that most closely
approximates the intent and economic effect of the invalid provision. The waiver
by either party of a breach of any provision of this Agreement will not operate
or be interpreted as a waiver of any other or subsequent breach.

     14.4 HEADINGS. Headings used in this Agreement are for reference purposes
only and in no way define, limit, construe or describe the scope or extent of
any section, or in any way affect this Agreement.

     14.5 ASSIGNMENT. Neither party may assign this Agreement in whole or in
part without the express written consent of the other party, such consent not to
be unreasonably withheld or delayed. Notwithstanding the foregoing, either party
may assign this Agreement to a successor of its entire business whether by sale
of all or substantially all of the assets or outstanding capital stock of such
party or by merger, consolidation or the like, provided that the successor
agrees in writing to be bound by all terms and conditions of this Agreement.
This Agreement shall be binding upon and inure to the benefit of the parties and
their successors and permitted assigns.

     14.6 FORCE MAJEURE. Neither party will be liable for any failure to fulfill
its obligations hereunder due to causes beyond its reasonable control, including
acts or omissions of government or military authority, acts of God, shortages of
materials, telecommunications failures (including any systemic Internet failures
and any interruptions in services of Internet service providers), transportation
delays, earthquakes, fires, floods, labor disturbances, riots or wars (a "FORCE
MAJEURE EVENT"). If a Force Majeure Event continues for sixty (60) days or more,
the party awaiting performance from the party suffering the Force Majeure Event
may terminate this Agreement immediately upon written notice to such party.

     14.7 NONSOLICITATION OF PERSONNEL. During the term of this Agreement and
for a period of (1) year thereafter, neither party shall directly or indirectly
solicit, employ or otherwise contract for the services of any employees of the
other party; provided that the foregoing shall not prohibit either party from
issuing advertisements of a general nature not specifically directed at any such
employee.

     14.8 INDEPENDENT CONTRACTORS. The parties to this Agreement are independent
contractors, and no agency, partnership, joint venture or employee-employer
relationship is intended or created by this Agreement.

     14.9 NOTICE. All notices, requests, demands and other communications
hereunder shall be in writing and shall be delivered by hand or mailed by
registered or certified mail, return

                                      25.

<PAGE>   26

receipt requested, first-class postage prepaid, addressed as set forth below. If
delivered personally, the date on which a notice, request, instruction or
document is delivered shall be the date on which such delivery is made and, if
delivered by mail, the date on which such notice, request, instrument or
document is received shall be the date of delivery. Any party hereto may change
its address specified for notices herein by designating a new address by notice
in accordance with this Section.

    (A) IF TO ZURICH:

        Zurich Financial Services             Zurich Insurance Company
        Mythenquai 2                          Mythenquai 2
        P.O. Box                              P.O. Box
        8022 Zurich, Switzerland              8022 Zurich, Switzerland

        Attn: [...***...]                     Attn: [...***...]
        Fax: [...***...]                      Fax: [...***...]
        E-mail: [...***...]                   E-mail: [...***...]
        cc: [...***...]                       cc: [...***...]
        Fax: [...***...]                      Fax: [...***...]

    (B) IF TO CHANNELPOINT:

        ChannelPoint, Inc.
        10155 Westmoor Drive, Suite 210
        Westminster, CO 80020
        Attn: General Counsel

     14.10 ENTIRE AGREEMENT. This Agreement, including the items attached
hereto, sets forth the entire understanding and agreement of the parties on this
matter and supersedes any and all oral or written agreements or understandings
between the parties as to the subject matter of this Agreement. This Agreement
may be modified only by a writing signed by both parties.

     14.11 JURISDICTION. Any legal action or other proceeding for any purpose
with respect to this Agreement shall be instituted in a federal or state court
of competent jurisdiction in the State and County of New York. Zurich and
ChannelPoint hereby submit to the exclusive jurisdiction of such courts and
waive any objection to the proprietary or convenience of venue therein.
Notwithstanding the foregoing, nothing herein shall be taken to limit the right
of Zurich or ChannelPoint to seek injunctive or other equitable relief and/or to
enforce any judgment in any other court of competent jurisdiction, whether
concurrent or not.

* CONFIDENTIAL TREATMENT REQUESTED

                                      26.

<PAGE>   27

     IN WITNESS WHEREOF, each party has executed this Agreement on its behalf,
all on the day and year first above written.

ZURICH FINANCIAL SERVICES              CHANNELPOINT, INC.

By: [...***...]                        By: /s/ Kenneth E. Hollen
   --------------------------------       ---------------------------------
Printed Name: [...***...]              Printed Name: Kenneth Hollen
             ----------------------                 -----------------------
Title: [...***...]                     Title: Chief Executive Officer
      -----------------------------          ------------------------------
Date: January 5, 2000                  Date: January 7, 2000
     ------------------------------         -------------------------------

By: /s/ [...***...]                    ZURICH INSURANCE COMPANY
   --------------------------------
Printed Name: [...***...]
             ----------------------
Title: [...***...]                     By: /s/ [...***...]
      -----------------------------       ---------------------------------
Date:  January 5, 2000                 Printed Name: [...***...]
     ------------------------------                 -----------------------
                                       Title: [...***...]
                                             ------------------------------
                                       Date: January 5, 2000
                                            -------------------------------

                                       By: [...***...]
                                          ---------------------------------
                                       Printed Name: [...***...]
                                                    -----------------------
                                       Title: [...***...]
                                             ------------------------------
                                       Date: January 5, 2000
                                            -------------------------------

* CONFIDENTIAL TREATMENT REQUESTED

<PAGE>   28

                                    EXHIBIT A

                     COMMERCE EXCHANGE PLATFORM DESCRIPTIONS

1.       Exchange Platform Definitions

<TABLE>
<S>                                       <C>
-------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------------
[...***...]
</TABLE>

* CONFIDENTIAL TREATMENT REQUESTED

                                   Exhibit A-1

<PAGE>   29

<TABLE>
<S>                                       <C>
[...***...]
-------------------------------------------------------------------------------------------------------------------------
</TABLE>

* CONFIDENTIAL TREATMENT REQUESTED

                                  Exhibit A-2

<PAGE>   30

                                    EXHIBIT B

                              THIRD-PARTY SOFTWARE

<TABLE>
<CAPTION>

-------------------------------------------------------------------------------------------------------------------------
Product                              Vendor          License          Approx.      Use
                                                     Parameters       Cost (000)
-------------------------------------------------------------------------------------------------------------------------
<S>                                  <C>             <C>              <C>          <C>
[...***...]
</TABLE>

* CONFIDENTIAL TREATMENT REQUESTED

                                  Exhibit B-1

<PAGE>   31

                                    EXHIBIT C

                               ZURICH DATA CENTERS

  TO BE DETERMINED BY ZURICH AND PROVIDED AFTER THE EFFECTIVE DATE, SUBJECT TO
                 MODIFICATION UNDER THE TERMS OF THE AGREEMENT.

                                  Exhibit C-1

<PAGE>   32

                                    EXHIBIT D

                        CHANNELPOINT MAINTENANCE ADDENDUM

                                                 MAINTENANCE ADDENDUM #
                                                                       ---------

Zurich desires to participate in ChannelPoint's program ("Maintenance Program")
as set forth herein to provide support for the Commerce Exchange Platform and
certain Applications (the "Products") specified in the Commerce Exchange
Platform Agreement between Zurich and ChannelPoint (the "Agreement"). This
Maintenance Addendum is an attachment to and a part of the Agreement and is
incorporated therein by reference. This Addendum sets forth terms additional to,
and not in lieu of, the Agreement. Capitalized terms used but not defined herein
shall have the same meanings as in the Agreement.

1. MAINTENANCE. ChannelPoint shall provide Maintenance Services to Zurich for
the Products for which Maintenance Services have been obtained by Zurich
pursuant to the Agreement. The Maintenance Services currently consist of: (a)
ChannelPoint delivering to Zurich (in electronic format, if requested by Zurich)
all updates, modifications, and new versions or Product releases which are
generally made available to other Maintenance Program participants at no extra
charge; (b) telephone support during normal Maintenance Program hours (currently
weekdays from [...***...]; (c) unlimited access to Web-based self-help materials
and the ability to create, submit and review status of support assistance
requests (access is 24x7 outside normal periods); and (d) error corrections
which are generally made available to other Maintenance Program participants at
no charge. ChannelPoint may from time to time revise its Maintenance Program
offerings at its sole discretion upon thirty (30) days written notice to Zurich.
Maintenance Program changes cannot provide a lesser level of service than
currently provided. Maintenance Services shall be provided solely to the
Technical Contacts specified by Zurich in writing to ChannelPoint to the
attention of Director ChannelPoint Support Center. Any change to this list must
be submitted in writing at least 5 business days prior to the effective date of
the change. ChannelPoint will support only the two (2) most recent version
releases of the Product. Maintenance Services shall not include any new products
provided by ChannelPoint at a separate fee whether or not such new products are
based upon or include the features of any supported Product.

2. TERM AND TERMINATION. The Maintenance Services shall be provided for the
minimum period specified in the Agreement (the "Minimum Maintenance Period"),
unless this Addendum is terminated as provided herein or unless the Agreement
terminates, in which case Maintenance Services will terminate. ChannelPoint
shall provide Zurich with notice of the expiration of a maintenance period at
least sixty (60) days prior to the end of the term and Zurich may renew the
Maintenance Services on [...***...] basis by providing written notice to
ChannelPoint within thirty (30) days of such notice. ChannelPoint may suspend or
cancel Maintenance Service upon non-payment if such non-payment is not remedied
within thirty (30) days after Zurich receives written notice of the breach.

3. FEES AND PAYMENT. Zurich shall pay ChannelPoint the applicable Maintenance
Service Fees set forth in the Agreement for each Product for which Maintenance
Services are provided, payable in accordance with the schedule specified in the
Agreement. Zurich shall be responsible for all taxes associated with Maintenance
Services except employment taxes or taxes based on ChannelPoint's net income. In
the event Zurich fails to pay ChannelPoint on the due date or Maintenance
Services are otherwise discontinued or suspended, then to reinstate or renew
Maintenance Services (a) ChannelPoint shall have discretion to accept or reject
such renewal or reinstatement, and (b) Zurich must first pay ChannelPoint the
Maintenance Services Fees for an interim period during which Maintenance
Services were discontinued or suspended, and any applicable reinstatement
charges listed in ChannelPoint's then-current price list. In the event Zurich
upgrades (requests a higher level of Maintenance Services), downgrades (requests
a lower level of Maintenance Services), or discontinues a Product from
Maintenance Services, the Maintenance Service Fees shall be adjusted in
accordance with ChannelPoint's then current policies. [...***...] Zurich shall
reimburse ChannelPoint for reasonable travel, lodging and meal expenses

* CONFIDENTIAL TREATMENT REQUESTED

                                  Exhibit D-1

<PAGE>   33

incurred for travel outside of ChannelPoint's site and which ChannelPoint is
required to incur in performing any on-site maintenance services as requested by
Zurich. Any ChannelPoint support personnel shall comply with the standard
expense reimbursement policies of Zurich or the applicable Affiliate that are
provided to ChannelPoint.

4. TELEPHONE SUPPORT AND ERROR CORRECTION. ChannelPoint shall exercise
commercially reasonable efforts to correct any error in the current unmodified
release of Product which is reported by Zurich such that the Product shall
perform in accordance with the applicable Documentation. If the error was solely
within the Product, ChannelPoint shall deliver the correction or workaround to
Zurich promptly after creating such, in accordance with the service level
criteria specified in Attachment 1. All other corrections may be delivered under
the next scheduled error-correction release under the Maintenance Program. If
Zurich reports a problem that is scheduled by ChannelPoint to be solved in a
later incremental release, ChannelPoint may address such correction in such
release.

If ChannelPoint believes that a problem reported by Zurich may not be due to an
error in the Product, ChannelPoint will so notify Zurich and may at
ChannelPoint's discretion provide Zurich an opportunity to have ChannelPoint
address the error at Zurich's expense under ChannelPoint's then-current
Professional Services rates on an as-available basis for ChannelPoint's
resources. If Zurich instructs ChannelPoint that it does not wish the problem
pursued, or if such determination requires effort in excess of Zurich's
instructions, ChannelPoint may, at its sole discretion, elect not to investigate
the error. Zurich agrees to pay ChannelPoint at ChannelPoint's standard
Professional Services rates for all effort expended towards resolution of a
problem which is later determined to result from any cause other than an error
in the Product. ChannelPoint shall refund to Zurich all amounts paid to
ChannelPoint under this Section 4 in connection with a problem that turns out to
be caused by an error in the Product and/or acts or failure to act by
ChannelPoint.

5. EXCLUSIONS. ChannelPoint shall have no obligation to offer Maintenance
Services for: (a) Products altered, damaged or modified by other than
ChannelPoint or all or any portion of a Product incorporated into other software
by other than ChannelPoint or its subcontractors; (b) Products that are not one
of the releases currently supported under the Maintenance Program; (c) Product
problems caused by Zurich's gross negligence, abuse or misapplication, Product
use other than as specified in the ChannelPoint-published documentation, or; (d)
Products installed on any computer hardware that is not supported by
ChannelPoint. ChannelPoint shall have no liability for any changes required by
Zurich's hardware or software configuration which may be necessary to use
Products due to a workaround, error correction, or maintenance release.

6. APPLICABLE PROVISIONS. Unless expressly provided to the contrary elsewhere in
the Agreement, all provisions of the Agreement, including the Limitation of
Liability provisions specified in Section 12 thereof, shall apply to all rights
and obligations of the parties under this Addendum.

                                  Exhibit D-2

<PAGE>   34

                            ATTACHMENT 1 TO EXHIBIT D

                                 SERVICE LEVELS

o  GENERAL PRINCIPLES: :

   o CALLBACK RESPONSE IS DETERMINED BY FAILURE LEVEL.

   o FAILURE IS SPECIFIED BY ZURICH BASED UPON DESCRIPTIONS CONTAINED IN THIS
     ATTACHMENT.

   o THE FOLLOWING RESPONSE TIMES AND CRITERIA APPLY ONLY TO PRODUCTION SYSTEMS,
     NOT DEVELOPMENT, TEST OR OTHER NON-PRODUCTION SYSTEMS.

I. FAILURE LEVELS AND MAXIMUM RESPONSE TIMES:

1. FAILURE LEVEL 1: Production system completely inoperative. No work can be
   performed on the system.

   o Initial response time: one (1) hour.

   o ChannelPoint will use best efforts to respond immediately and to provide a
     resolution within 24 hours. If a resolution cannot be achieved within 48
     hours, and upon request by Zurich, ChannelPoint will provide on-site
     personnel, subject to travel constraints, to diagnose and debug such error.

   o Zurich will provide reasonable access to its systems and assigned technical
     staff for problem analysis, assessment, and deliver of patches and error
     corrections.

2. FAILURE LEVEL 2: Production system with some components inoperative and no
   reasonable workaround solution exists.

   o Initial response time: one (1) hour.

   o ChannelPoint will use best efforts to respond immediately and to provide a
     resolution within 48 hours. If a resolution cannot be achieved within 72
     hours, ChannelPoint and, upon request by Zurich, will provide on-site
     personnel, subject to travel constraints, to diagnose and debug such error.

   o Zurich will provide reasonable access to its systems and assigned technical
     staff for problem analysis, assessment, and delivery of patches and error
     corrections.

3. FAILURE LEVEL 3: Production system with some components inoperative where a
   reasonable workaround solution exists. Most work can be performed on the
   system

   o Initial response time: four (4) hours.

   o ChannelPoint shall deliver the correction or workaround to Zurich promptly
     after creation.

   o Corrections may be scheduled to be solved in a later incremental release.

4. FAILURE LEVEL 4: Other questions, issues and problems that do not materially
   impact productive work.

   o Initial response time: 24 hours.

                            Exhibit D Attachment 1-1

<PAGE>   35

   o Requests will be addressed in priority order with best efforts to answer
     the question or resolve the issue in a timely manner.

   o Requests For Enhancement may be submitted for consideration in a future
     release.

II. ESCALATION PROCEDURE:

All Failure Level 1 and 2 error reports will be reviewed each day to determine
if any open deficiencies need to be escalated. If a resolution plan does not
exist for an escalated deficiency, one will be developed immediately upon
escalation. Zurich may request a deficiency escalation if the deficiency is not
corrected within the specified time period or if Zurich disagrees with the
assigned deficiency classification. An escalation will not change the
deficiency's severity; rather, it will highlight a deficiency so it receives
management focus.

     The escalation path for deficiencies is as follows:

<TABLE>
<S>                                                          <C>
----------------------------------------------------------------------------------------------------------------------
Director, Client Services-Special attention.                 Daily updates until deficiency resolved.
Response or resolution time objectives
exceeded.  One day past resolution.
Henry Fahey
Office: (719) 867-9231
Mobile: (719) 332-2284
Pager: (888) 750-3402
------------------------------------------------------------ ---------------------------------------------------------
Vice President - WorldWide Services-                         Daily updates until deficiency resolved.
Unsatisfactory response to critical deficiency,
multiple deficiencies impacting business.
Dissatisfaction with Manager escalation. Two
days past resolution.
Catherine Bucher
Office: (510) 263-1207
Mobile: (719) 330-4199
------------------------------------------------------------ ---------------------------------------------------------
President - Critical. Business relationship                  Daily updates until deficiency resolved.
deteriorating due to persistent problems and                 Review of deficiency resolution process
previous levels of escalation have failed.
Three days past resolution.
Kenneth Hollen
Office: (719) 867-9112
Mobile: (719) 337-4391
----------------------------------------------------------------------------------------------------------------------
</TABLE>

                            Exhibit D Attachment 1-2

<PAGE>   36

                                    EXHIBIT E

                            SOFTWARE ESCROW ADDENDUM

--------------------------------------------------------------------------------

This Software Escrow Addendum is an attachment to and a part of the Commerce
Exchange Platform Agreement between ChannelPoint and Zurich, dated as of this
same date (the "AGREEMENT"), and is incorporated therein by reference. This
Addendum sets forth terms additional to, and not in lieu of, the Agreement.
Capitalized terms used but not defined herein shall have the same meanings as in
the Agreement.

                      SOFTWARE ESCROW TERMS AND CONDITIONS

1. DEPOSIT. At Zurich's expense, ChannelPoint shall, within ninety (90) days of
the Effective Date of this Agreement and during the term of this Agreement,
cause complete copies of Source Code of the Commerce Exchange Platform that has
been licensed to Zurich pursuant to this Agreement to be on deposit with Data
Securities International ("ESCROW AGENT"). The terms of the escrow arrangement
shall be substantially as set forth in the attached form (the "ESCROW
AGREEMENT"). The parties shall cooperate in good faith to develop a complete and
reasonable verification procedure to verify that the most recent major release
of Source Code is included in the materials provided to the Escrow Agent, such
procedures should include (a) a list of the files that are included in the
escrow materials and, for each file, the file size, file name and the date such
files were modified; (b) documentation that describes the software functions
that have been modified in any such major release; (c) a method to confirm that
the executable generated from the Source Code and interfaces to other systems,
if applicable, operate on any supported system configurations in substantially
the same manner as the most recent major release of the Commerce Exchange
Platform including APIs; and (d) a declaration by one of ChannelPoint's officers
whereby upon each deposit of materials with the Escrow Agent such officer
declares and confirms to the Escrow Agent and to Zurich that the most recent
major release of Source Code is included in the materials provided to the Escrow
Agent and that the executable generated from such Source Code operates on any
supported system configurations in substantially the same manner as the most
recent major release of the Commerce Exchange Platform including APIs.

2. LIMITED LICENSE TO SOURCE CODE. Provided that Zurich has paid to ChannelPoint
all fees owed by Zurich, except for any disputed amounts as provided in Section
13.3(b), Zurich shall be entitled to receive the Source Code, strictly in
accordance with the procedures described in the Escrow Agreement, in the event
that (a) all or a substantial portion of the assets of ChannelPoint are
transferred to an assignee for the benefit of creditors, to a receiver or to a
trustee in bankruptcy, (b) a proceeding is commenced by or against ChannelPoint
for relief under bankruptcy or similar laws and such proceeding is not dismissed
or vacated within sixty (60) days, (c) ChannelPoint is adjudged bankrupt, (d)
ChannelPoint has materially failed to provide Maintenance Services for the
Commerce Exchange Platform in accordance with the Agreement for a period of two
(2) months and has not corrected such failure within thirty (30) days of
Zurich's written notice to ChannelPoint specifying, in reasonable detail, the
manner in which ChannelPoint has failed to support the Commerce Exchange
Platform and demanding its cure, or (e) a Competitor (as defined in paragraph 4
below) or third party on behalf of such Competitor acquires all of
ChannelPoint's business or that part of its business through which the
obligations under the Agreement are performed, or (f) as a result of any
transaction or series of transactions a Competitor or third party on behalf of
such Competitor acquires Control (as defined in paragraph 4 below) of
ChannelPoint. In the event that Zurich receives the Source Code, Zurich shall
have the nonexclusive, nontransferable right to use the Source Code solely for
purposes of its internal maintenance and support of the Commerce Exchange
Platform for Zurich's use only as permitted in this

                                  Exhibit E-1

<PAGE>   37

Agreement during the term of this Agreement and for any transition period set
forth in Section 13.3 of the Agreement, provided that Zurich is in full
compliance with the other terms and conditions of this Agreement.

3. NONDISCLOSURE. All Source Code, as delivered or modified, shall constitute
Confidential Information of ChannelPoint for purposes of this Agreement, and
Zurich shall not disclose to any third party, or allow any third party to
access, the Source Code or any modifications thereto without ChannelPoint's
express written consent. Furthermore, Zurich shall permit access to the Source
Code only to those of its employees or outside contractors who (a) have a need
to access the Source Code for purposes authorized under this Section and (b)
have executed written agreements which obligate such employee(s) or contractors
to maintain such materials in strict confidence.

4. CERTAIN DEFINITIONS. For the purposes of this Addendum:

   a "COMPETITOR" means a person or group of related persons, including any of
its or their subsidiaries or affiliates, which in the last fiscal year before
such event as set forth in 2(e) or 2(f) hereof derived revenues (such as
premiums, fees etc.) on a consolidated basis from insurance or reinsurance
products or services in the amount of not less than US$15 billion; provided,
however, that on or before 2 years from the Effective Date of this Agreement,
the parties agree to negotiate a revised threshold figure which would constitute
a "Competitor" for purposes of this Addendum taking into account any relevant
changes to Zurich's business or changes in market conditions.

   "CONTROL" means (a) the beneficial ownership of more than 50% of the voting
power of ChannelPoint; (b) the power to elect a majority of ChannelPoint's Board
of Directors; or (c) the power to direct or manage the business and affairs of
ChannelPoint through agreements between a Competitor and individual members of
ChannelPoint's Board of Directors or ChannelPoint's stockholders.

                                  Exhibit E-2

<PAGE>   38

                                    EXHIBIT F

                                SERVICES ADDENDUM

Zurich desires to retain ChannelPoint to provide certain services under the
terms hereof. This Services Addendum is an attachment and a part of the Commerce
Exchange Platform Agreement between Zurich and ChannelPoint, dated as of this
same date (the "AGREEMENT") and is incorporated therein by reference. This
Addendum sets forth terms additional to, and not in lieu of, the Agreement.
Capitalized terms used but not defined herein shall have the same meanings as in
the Agreement.

1. STATEMENT OF WORK. ChannelPoint agrees to render consulting services to
Zurich as set forth in a Statement of Work attached to this Agreement
("SERVICES") and to deliver the deliverables identified in the Statement of Work
(the "DELIVERABLES"). If the Services are to be provided on Zurich's premises
(a) Zurich shall provide safe and adequate space, power, network connections and
other resources as reasonably requested by ChannelPoint, and (b) ChannelPoint
shall adhere to Zurich's established written guidelines provided to ChannelPoint
concerning on-site visits by contractors and the use of Zurich's computer
equipment. ChannelPoint shall use reasonable efforts to perform the Services in
accordance with time estimates and schedules established in the Statement of
Work, provided that Zurich acknowledges that circumstances beyond ChannelPoint's
control may cause delays in implementing the Services or any Service milestones.
Such circumstances may include changes to Zurich's, or an applicable
Affiliate's, business plans or practices or Zurich's modification of project
plans, resource commitments or specifications.

2. PROJECT ADMINISTRATION. The Contact for Zurich shall provide ChannelPoint all
assistance and guidance reasonably requested by ChannelPoint and necessary for
the performance of the Services. In providing the Services, ChannelPoint will
work with and under the direction of a project team designated by Zurich.
Zurich's project team and ChannelPoint's service providers shall be jointly
responsible for creating a detailed project plan and for scheduling any Zurich
resources required by ChannelPoint to perform the Services.

3. COMPENSATION. ChannelPoint shall be paid the fees at the time and materials
rates negotiated by the Affiliate requesting the work, using the rates set forth
in Schedule 1 as the basis attached hereto for time spent performing the
Services. ChannelPoint may adjust the base rates, as required to reflect local
business conditions. Upon each anniversary date of the Effective Date of the
Agreement, ChannelPoint may, upon thirty (30) days prior written notice, revise
the time and materials rates applicable to the Services performed during the
following year. Zurich shall also reimburse ChannelPoint for reasonable travel,
lodging and meal expenses for Services performed outside of ChannelPoint's site
which ChannelPoint is required to incur in providing the Services, pursuant to
Zurich's standard expense reimbursement policy that has been provided to
ChannelPoint. ChannelPoint shall provide Zurich with invoices detailing the
consulting hours, fees and expense reimbursements due ChannelPoint, and shall
itemize and provide receipts for expenses over two hundred dollars upon request.
Zurich shall be responsible for all taxes associated with the Services and the
payment of fees for the Services except taxes based on ChannelPoint's net
income. Zurich's payment is due within thirty (30) days of receipt of the
ChannelPoint invoice. All prices are in U.S. dollars except as expressly stated
otherwise.

4. LICENSE. Zurich acknowledges that in order to perform the Services,
ChannelPoint may be required to have access to certain Zurich software or other
material of Zurich or Zurich's suppliers ("ZURICH MATERIAL"). Zurich grants to
ChannelPoint a non-exclusive, non-transferable license to use Zurich's software
and other materials as required for ChannelPoint's performance of the Services

                                  Exhibit F-1

<PAGE>   39

hereunder and only for such purpose. ChannelPoint shall have the right to
sublicense such grant solely to the extent that ChannelPoint requires assistance
for the performance of the Services for Zurich, with Zurich's prior, written
approval, which shall not be unreasonably withheld.

5. OWNERSHIP. Ownership of ChannelPoint Property and Zurich Property shall be
governed by the terms and conditions stipulated hereinafter, those set forth in
Section 6.4 of the Agreement as well as, where applicable, [...***...]. Except
for the terms and conditions set forth in Section 5(c) hereinafter, the terms
and conditions agreed in [...***...] shall prevail in case of any contradiction
with those set forth hereinafter in subsection (a) and (b) or in Section 6.4 of
the Agreement, with respect to any activities or intellectual property described
in such provisions [...***...].

   (a) Ownership of Zurich Property. Zurich shall be the sole owner of all
intellectual property rights in and to all Zurich Property, as defined in
Section 6.4 of the Agreement, embodied in all Deliverables, including any
Applications developed as part of the Services, [...***...].

   (b) Ownership of ChannelPoint Property. ChannelPoint shall be the sole owner
of all intellectual property rights in all ChannelPoint Property embodied in all
Deliverables, as defined in Section 6.4 of the Agreement, [...***...].

   (c) [...***...].

6. CHANGES TO STATEMENT OF WORK. If Zurich desires to change any item on the
Statement of Work (including without limitation Deliverables and schedules),
Zurich shall submit a written proposal to

* CONFIDENTIAL TREATMENT REQUESTED

                                  Exhibit F-2

<PAGE>   40

ChannelPoint detailing the changes. ChannelPoint shall have fifteen business
days to notify Zurich of the resulting cost and schedule changes and whether
ChannelPoint has the resources available to make such changes to the Statement
of Work. If ChannelPoint has adequate resources to make the change, Zurich may
accept the revisions and the Statement of Work shall be amended accordingly. If
Zurich and ChannelPoint are not able to agree to the adjustment in the cost or
schedule or other changes in the Statement of Work, then the Statement of Work
will remain unchanged.

7. CONFIDENTIALITY. Each party shall comply with all confidentiality
restrictions set forth in the Agreement with respect to any Confidential
Information exchanged by the parties while ChannelPoint is performing Services
under this Addendum, and for such time period specified in the Agreement.

8. LIMITED WARRANTY. ChannelPoint warrants the Deliverables to the extent
provided in Section 10.2(b)(i) of the Agreement. ChannelPoint shall perform the
services in a good and workmanlike manner consistent with any applicable
industry standards. Zurich's sole remedy and ChannelPoint's sole liability for a
breach of the foregoing shall be for ChannelPoint to, at its option, either
re-perform the Services or, if ChannelPoint cannot remedy any defects within a
commercially reasonable time, refund sums paid for such non-conforming Services.
CHANNELPOINT HEREBY EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES OF ANY KIND
OR NATURE, WHETHER EXPRESS, IMPLIED OR STATUTORY, RELATING TO THE SERVICES
PROVIDED HEREUNDER AND DELIVERABLES, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. EXCEPT FOR THE WARRANTIES PROVIDED IN THIS SECTION 8 WITH
RESPECT TO THE DELIVERABLES, CHANNELPOINT DOES NOT WARRANT OR REPRESENT THAT THE
DELIVERABLES WILL BE FREE FROM BUGS OR THAT THE USE OF SUCH WILL BE
UNINTERRUPTED OR ERROR-FREE OR MAKE ANY OTHER REPRESENTATIONS REGARDING THE USE,
OR THE RESULTS OF THE USE, OF THE DELIVERABLES IN TERMS OF CORRECTNESS,
ACCURACY, RELIABILITY, OR OTHERWISE. Zurich understands that ChannelPoint is not
responsible for and will have no liability for hardware, software, or other
items or any services provided by any persons other than ChannelPoint, including
without limitation items supplied by Zurich, except for the Third-Party Software
provided by ChannelPoint as part of the Commerce Exchange Platform.

9. CHANNELPOINT INDEMNITY. ChannelPoint agrees to indemnify and defend Zurich
for the Deliverables to the extent ChannelPoint indemnifies Zurich under Section
11.2 of the Agreement. The foregoing sets forth ChannelPoint's sole and
exclusive obligation and Zurich's sole and exclusive remedy for any claim of
intellectual property infringement or misappropriation.

10. ZURICH INDEMNITY. Zurich shall indemnify and defend ChannelPoint to the
extent Zurich indemnifies ChannelPoint under Section 11.1 of the Agreement. The
foregoing sets forth Zurich's sole and exclusive obligation and ChannelPoint's'
sole and exclusive remedy for any claim of intellectual property infringement or
misappropriation.

                                  Exhibit F-3

<PAGE>   41

                             SCHEDULE 1 TO EXHIBIT F

                     CHANNELPOINT'S TIME AND MATERIALS RATES

             CHANNELPOINT PROFESSIONAL SERVICES RATE SCHEDULE - 1999

     Following is the table of base hourly rates for professional services
provided by ChannelPoint:

<TABLE>
<CAPTION>
--------------------------------------------------------------
TITLE                            U.S. DOLLAR RANGE
-------------------------------- -----------------------------
<S>                              <C>
Executive                        [...***...]
-------------------------------- -----------------------------
Project Manager                  [...***...]
-------------------------------- -----------------------------
Consultant                       [...***...]
-------------------------------- -----------------------------
IT Developer                     [...***...]
--------------------------------------------------------------
</TABLE>

* CONFIDENTIAL TREATMENT REQUESTED

                             Exhibit F Schedule 1-4

<PAGE>   42

                                    EXHIBIT G

                   NEW LINE OF BUSINESS EVALUATION PROCEDURES

[...***...]

* CONFIDENTIAL TREATMENT REQUESTED

                                  Exhibit G-1

<PAGE>   43
[...***...]

* CONFIDENTIAL TREATMENT REQUESTED

                                  Exhibit G-2

<PAGE>   44

                                    EXHIBIT H

                         FORM OF WORK FOR HIRE AGREEMENT

Form of Agreement - [...***...] - will be attached hereto after the Effective
Date

* CONFIDENTIAL TREATMENT REQUESTED

                                  Exhibit H-1

<PAGE>   45

                                    EXHIBIT I

                    MAINTENANCE SERVICE FEE PAYMENT SCHEDULE

Maintenance Service Fees are based on a calendar year, payable in calendar
quarterly installments due fifteen (15) days after the end of each calendar
quarter. Maintenance Service Fees shall be calculated as follows:

1. COMMERCE EXCHANGE PLATFORM MAINTENANCE. The baseline annual Maintenance
Service Fee for Maintenance Services provided by ChannelPoint on the Commerce
Exchange Platform is [...***...] of the then-current aggregate Commerce Exchange
Platform Fee (the "BASELINE MAINTENANCE FEE"). The Commerce Exchange Platform
Fee used as a basis for determining Maintenance Service Fees shall be updated:
(a) upon the deployment of any new Line of Business and (b) upon any Acquisition
(as defined in Section 7.1(b)) where the Acquired Revenue Base is [...***...] or
more of the Existing Revenue Base. As of the Effective Date, the Maintenance
Service Fee for the calendar year 2000 shall be equal to [...***...] of the
Baseline Maintenance Fee, and shall be thereafter increased when Business Units
are deployed on the Commerce Exchange Platform, up to a maximum amount equal to
the Baseline Maintenance Fee, such increases to be computed as follows:

<TABLE>
<CAPTION>
 BUSINESS UNIT TYPE   INCREASE (as a percentage of the Baseline Maintenance Fee)
 ------------------   --------

<S>                      <C>
 Category I              [...***...]
 Category II             [...***...]
 Category III            [...***...]
</TABLE>

Where the Business Unit Types identified above are based upon definitions set
forth in Section 7.2(c)(ii) above. Any increases in the Maintenance Service Fees
for Business Unit deployment shall be pro rated based upon the number of days
remaining in the calendar year in which such deployment took place. For example,
if Zurich deploys a Category II business unit on June 6, 2000 (208 days (or
approximately 57%) remaining in the calendar year), the increase in the
Maintenance Service Fees shall be 57% of [...***...] of the then-current
Maintenance Service Fee, computed as follows:

  [...***...]

Any increases in the Maintenance Service Fees during the calendar year will be
applied in total for the purpose of computing the aggregate Maintenance Service
Fee due at the beginning of the next calendar year.

2. APPLICATION MAINTENANCE.

Maintenance Service Fees for Applications will be due upon deployment of any
Application for which ChannelPoint will provide Maintenance Services under this
Agreement. The Maintenance Service Fees for Applications shall also be based on
a calendar year payable in calendar quarterly installments, and will therefore
be pro rated based upon the number of days remaining in the calendar year in
which such deployment took place.

* CONFIDENTIAL TREATMENT REQUESTED

                                  Exhibit I-1

<PAGE>   46

                                    EXHIBIT J

                         FORM OF NONDISCLOSURE AGREEMENT

                             MUTUAL CONFIDENTIALITY

                                       AND

                             NONDISCLOSURE AGREEMENT

THIS AGREEMENT is entered into as of the ______ day of _______________, 1998, by
and between ChannelPoint, Inc. ("ChannelPoint"), a Delaware corporation with its
principal offices in Colorado Springs, Colorado, and _________ ("Recipient"), a
__________________ corporation with its principal offices in _________________.

1. The parties are interested in exchanging certain business and technical
information of a confidential or proprietary nature (the "Confidential
Information") for the purpose of evaluating a possible business relationship
between Recipient and ChannelPoint. Such Confidential Information shall include
all information concerning the business or affairs of ChannelPoint or Recipient
(whether transmitted orally, in writing or through any electronic medium and
whether transmitted prior to or after the date of this Agreement) that are not
known by or generally available to the public at large, including, without
limitation, the other party's products, processes, business plans, marketing
plans, existing systems, technology, trade secrets. procedures and protocols,
manuals, guides, specifications and programs, and those in development, customer
lists, customer needs and requirements, employee lists, financial information
and all data received in confidence by ChannelPoint and Recipient from third
parties.

2. ChannelPoint and Recipient each agrees that during its business dealings with
the other and thereafter (a) it will hold the Confidential Information in the
strictest confidence and will not copy or disclose any portion thereof to any
third party without the written consent of the other; (b) it will not, except as
set forth in this Agreement, at any time, make any use whatever of any portion
of the Confidential Information on its own behalf or with or on behalf of any
other entity; (c) it will not reverse engineer, decompile, disassemble any
software disclosed by the other party; (d) it will not directly or indirectly
export or transmit any Confidential Information to any country to which such
export or transmission is restricted by regulation or statute; and (e) it will,
upon termination of its business dealings with the other or at any time upon the
other's request, immediately return to the other or destroy, as the other may
direct, all tangible records and all copies within its possession, custody, or
control containing or reflecting any portion of the Confidential Information.
The parties are willing to exchange such information with each other and hereby
agree on behalf of themselves, their directors, officers, agents,
representatives, employees and any advisers who may be appointed by either
party, on the following basis:

   (a) The receiving party shall not disclose to any person who is not a party
   to this Agreement, and shall not use, other than for the purpose of
   evaluating a possible business relationship between Recipient and
   ChannelPoint, any Confidential Information received. The receiving party may
   disclose information to those of its directors, officers, agents,
   representatives, employees and advisers who have a need to know the
   Confidential Information to help evaluate the possible business relationship
   and who agree to the disclosure and use restrictions in this Agreement.

   (b) The obligations set forth in paragraph (a) shall have no application when
   and to the extent the receiving party can establish by competent evidence
   that:

       (1) such Confidential Information was generally known or available to the
           public, through no act or omission on the part of the receiving
           party; or

       (2) such Confidential Information was known to the receiving party prior
           to disclosure under this agreement; or

       (3) such Confidential Information was independently developed by
           personnel of the receiving party who have not had access to
           Confidential Information received from the disclosing party; or

                                  Exhibit J-1

<PAGE>   47

       (4) such Confidential Information was provided to the receiving party by
           a third party without any restriction on disclosure and without
           breach of any obligation of confidentiality to a party to this
           agreement.

3. ChannelPoint and Recipient each further agrees that (a) it will take
reasonable precautions to safeguard the confidentiality of the Confidential
Information in its possession, such precautions to be at least equivalent to
those that it takes with respect to its own confidential and proprietary
information; and (b) it will limit the dissemination of the Confidential
Information within its organization only to those persons who have a need to
know such Confidential Information for the performance of their duties hereunder
and have undertaken a binding written obligation of confidentiality with respect
to the trade secrets of others entrusted to him or her.

4. ChannelPoint and Recipient agree that any Confidential Information disclosed
by either party to the other prior to the effective date of this Agreement shall
be subject to this Agreement, whether marked as Confidential Information or not.

5. It is understood that no license, patent, or similar right with respect to
information disclosed hereunder is granted to any party under this Agreement,
and none of the parties through their execution of this Agreement is making any
commitment whatsoever with regard to a possible business arrangement with any
other party.

6. This Agreement shall be governed by and construed in accordance with the
laws [applicable at the place of incorporation or main place of business of
Zurich or any applicable Affiliate entering into this Agreement, or the State
of Colorado as agreed to by the parties], without giving effect to any conflict
of law provisions.

7. Should ChannelPoint or Recipient use, publish or disclose any Confidential
Information belonging to the other party in an unauthorized manner, the party
against whom disclosure was made shall be entitled to preliminary and permanent
injunctive relief, all costs and fees relating thereto (including reasonable
attorney's fees), any and all damages resulting therefrom, and any other relief
afforded pursuant to the laws of the United States and several states and
territories thereof. All additions, modifications and waivers to this Agreement
must be made in writing and signed by both parties.

8. If any provision of this Agreement is held to be invalid, the parties agree
that such invalidity will not affect the validity of the remaining portions of
this Agreement.

9. No party may assign or transfer any rights or obligations under this
Agreement without the prior written consent of the other, except to a purchaser
of substantially all of the assets of the assigning party who agrees to be bound
by the terms hereof. No permitted assignment shall relieve the assignor of its
obligation under this Agreement.

10. This Agreement contains the entire understanding of the parties regarding
the matters set forth herein. The Agreement may be modified only by a writing
signed by the parties. The failure of a party to insist on full compliance with
any provision of this Agreement in a particular instance shall not preclude it
from requiring full compliance thereafter.

     IN WITNESS HEREOF, and intending to be legally bound hereby, the parties
have executed this Agreement.

CHANNELPOINT, INC.:                    RECIPIENT:

By:                                    By:
   --------------------------------       ---------------------------------

Title:                                 Title:
      -----------------------------          ------------------------------

Date:                                  Date:
     ------------------------------         -------------------------------

                                  Exhibit J-2<PAGE>

Confidential Treatment has been requested with respect to portions of the
agreement indicated with an asterisk [*]. A complete copy of this agreement,
including the redacted terms, has been separately filed with the Securities and
Exchange Commission.

                              E COMMERCE AGREEMENT
                              --------------------

     THIS E - Commerce Agreement dated the 1st day of February, 1999 by and
between Global Sports Interactive, Inc., a Pennsylvania corporation (hereinafter
referred to as "GSI") with an address of 555 South Henderson Road, King of
Prussia, PA 19406 and Michigan Sporting Goods Distributors, Inc., a Michigan
corporation (hereinafter referred to as "Retailer") with an address of 3070
Shaffer S.E., Grand Rapids, Michigan, 49512.

                             W I T N E S S E T H:

     WHEREAS, GSI is in the business of creating and operating all aspects of an
E-Commerce Shopping Experience, including servicing and fulfilling the on-line
retail sales of selected merchants; and

     WHEREAS, Retailer desires to enter into an exclusive agreement with GSI
pursuant to which GSI will act as an Outsourcing Company providing the
Retailer's on-line customers the complete E-Commerce Shopping Experience, all
upon the terms and conditions hereinafter set forth.

     NOW, THEREFORE, the parties hereto, intending to be legally bound hereby,
agree as follows:

1.   DEFINITIONS.  As used herein, the following terms shall have the following
     -----------
     meaning:

     1.1  "Advertising Co-op and Discretionary Funds" shall mean amounts earned
          by or allocated to the Retailer by its vendors, the purpose of which
          is to advertise that vendor's brand or to use at the Retailer's
          discretion.

     1.2  "Anticipation Discounts" shall mean discounts granted by a vendor to a
          retailer in exchange for the retailer's payment of an invoice prior to
          the retailer's usual terms of payment.

     1.3  "Categories" shall mean the various types of product groups (e.g.
          athletic footwear, camping, in line skates, etc.) offered for sale by
          the Retailer in its Land Based stores.

     1.4  "Closeout Merchandise" shall mean end of season or excess merchandise
          that is priced at a greater than normal discount.

     1.5  "Complete URL Integration" shall mean the display of Retailer's URL in
          all of Retailer's marketing and communications.

     1.6  "Confidential Information" shall mean as that term is defined in
          paragraph 7.1 of this Agreement.
<PAGE>

     1.7  "Cross Promotion" shall mean the use of the Retailer's URL, name and
          logo on other than the Retailer's Web Site for the purpose of
          promoting the Retailer's Web Site.

     1.8  "Customary Pricing Structure" shall mean the policy generally employed
          by the Retailer in determining the prices of merchandise in its Land
          Based Stores.

     1.9  "Customer Data" shall mean as that term is defined in paragraph 4.1 of
          this Agreement.

     1.10 "Data Bases" shall mean as that term is defined in paragraph 4.2 of
          this Agreement.

     1.11 "Defective Allowance" shall mean a discount granted by a manufacturer
          to a retailer as a result of defective merchandise received by the
          retailer and pursuant to which, the retailer also retains the
          merchandise.

     1.12 "Disclosing Party" shall mean the party disclosing Confidential
          Information.

     1.13 "Domain Name" shall mean as that term is defined in paragraph 1.1 of
          the Web Site Development Agreement (as hereinafter defined).

     1.14 "E-Commerce" shall mean the Retailer's specific business conducted
          through the Internet.

     1.15 "E-Commerce Orders" shall mean the orders for merchandise placed by
          customers of the Retailer's Web Site.

     1.16 "E-Commerce Outsourcing Partner" shall mean GSI.

     1.17 "E-Commerce Shopping Experience" shall mean the shopping for and
          purchasing of merchandise through the Internet.

     1.18 "Flight Date" shall mean the date on which Retailer's advertising is
          scheduled to run for the first time.

     1.19 "Force Majeure Event" shall mean as that term is defined in Article 18
          of this Agreement.

     1.20 "GSI Content" shall mean as defined in paragraph 1.6 of the Web Site
          Development Agreement.

     1.21 "In Line Merchandise" shall mean current merchandise available to be
          carried by the Retailer in its Land Based Stores from Retailer's
          current or future vendors.

     1.22 "Internet" shall mean the collection of interconnected networks that
          all use the TCP/IP protocols.

                                       2
<PAGE>

     1.23  "Land Based Stores" shall mean the Retailer's traditional stores
           located in shopping districts, strip shopping centers and shopping
           malls.

     1.24  "Land Based Stores Gift Certificates" shall mean gift certificates
           offered for sale on the Retailer's Web Site for merchandise sold only
           in Retailer's Land Based Stores.

     1.25  "Launch Date" shall mean the date on which GSI commences operation of
           the Retailer's Web Site to the public.

     1.26  "Markdowns" shall mean merchandise in Retailer's inventory offered
           for sale at less than the price it was originally offered for.

     1.27  "Milestone Delivery Schedule" shall mean as defined in paragraph 1.5
           of the Web Site Development Agreement.

     1.28  "On Line Customer Loyalty Programs" shall mean programs established
           to encourage repeat business from on line customers.

     1.29  "On Line Merchandise" shall mean merchandise to be sold on the
           Retailer's Web Site.

     1.30  "Outsourcing Company" shall mean a company which provides E-Commerce
           Services for traditional Retailers.

     1.31  "Price Matching" shall mean a Retailer's policy pursuant to which it
           addresses another retailer's lower price on a particular item of
           merchandise.

     1.32  "Production Schedule" shall mean as defined in paragraph 1.9 of the
           Web Site Development Agreement.

     1.33  "Project Manager" shall mean an employee of Retailer's who is
           assigned exclusively to work with GSI in supplying GSI with Retailer
           Content, except as may otherwise be permitted pursuant to paragraph
           3.14 below.

     1.34  "Receiving Party" shall mean the party receiving Confidential
           Information.

     1.35  "Retailer Content" shall mean as defined in paragraph 1.10 of the Web
           Site Development Agreement.

     1.36  "Retailer's Net Cost" shall mean the amount paid by the Retailer for
           merchandise from its vendors after deductions for Defective
           Allowances, volume allowances, freight allowances and any trade
           discounts offered by vendors, but excluding cash or anticipation
           discounts and any marketing funds granted to Retailer by a
           manufacturer as an overall marketing allowance.

                                       3
<PAGE>

     1.37  "Retailer's Warehouse" shall mean the place at which Retailer
           receives delivery of merchandise from its vendors.

     1.38  "Revenue Share" shall mean as defined in paragraph 3.8 of this
           Agreement.

     1.39  "Special Makeups" shall mean merchandise manufactured for the
           Retailer exclusively.

     1.40  "Term" shall be as defined in Section 2.2 of this Agreement.

     1.41  "Term Year" shall mean a consecutive twelve month period occurring
           during the Term, the first of which shall commence on the Launch Date
           and terminate twelve months thereafter, and subsequently shall occur
           every twelve months thereafter.

     1.42  "URL" shall mean the address of the Web Site on the Internet.

     1.43  "Web" shall mean the World Wide Web.

     1.44  "Web Site" shall mean as defined in paragraph 1.11 of the Web Site
           Development Agreement.

     1.45  "Web Site Development Agreement" shall mean the agreement by and
           between GSI and Retailer attached to this Agreement as Exhibit "A".

2.   AGREEMENT AND TERM
     ------------------

     2.1   Agreement.  During the Term GSI shall provide the Retailer with those
           ---------
           Web Site services as hereinafter specified.

     2.2   Term.  The Term of this Agreement shall commence upon the execution
           ----
           of this Agreement by both parties and shall expire [*] years after
           the Launch Date ("Expiration Date") without any notice. GSI shall use
           reasonable efforts to advise Retailer ten days prior to the expected
           Launch Date. The Launch Date shall occur between the period of
           October 1, 1999 and December 1, 1999 ("Commencement Period"). GSI's
           obligation to commence operation of the Web Site during the
           Commencement Period shall be contingent on Retailer complying with
           the deadlines set forth on the Milestone Delivery Schedule set forth
           on Attachment A to the Web Site Development Agreement and on the
           Production Schedule to be agreed upon by the parties. Retailer
           acknowledges the urgency of complying with the deadlines set forth in
           the Milestone Delivery Schedule and the Production Schedule and shall
           give GSI its full cooperation to ensure that such deadlines are
           satisfied. Notwithstanding anything contained herein to the contrary,
           in the event that the Retailer does not comply with such deadlines
           and GSI has given Retailer written notice of its failure to comply,
           then, for each day of such non compliance, the Commencement Period
           shall be extended by one day.

                                       4
<PAGE>

     2.3   Outside Launch Date. Notwithstanding anything contained herein to the
           -------------------
           contrary, in the event that the Launch Date does not occur by
           December 1, 2000, and the delay is not the result of the Retailer's
           failure to provide GSI with Retailer Content necessary to complete
           the Retailer's Web Site, then this Agreement shall automatically
           terminate and neither party shall have any further liability or
           obligations hereunder.

3.   OBLIGATIONS AND RIGHTS OF THE PARTIES
     -------------------------------------

     3.1   Creation of Retailer's Web Site.
           -------------------------------

           a.  GSI, at no cost to the Retailer, shall create, maintain and
               operate a Web Site for the Retailer on the Web in accordance with
               the specifications attached to the Web Site Development
               Agreement. In connection therewith, simultaneous herewith,
               Retailer and GSI shall execute the Web Site Development
               Agreement.

           b.  The Web Site shall contain the Retailer's E-Commerce Shopping
               Experience, the URL of which shall be www.Retailer.com. In
               addition, the Web Site shall contain any or all of the following
               information, as the Retailer shall elect: corporate information
               (e.g. historic background, mission statement, names of officers
               and directors), store locator, public financial information (e.g.
               SEC filings, annual reports), press releases, community programs,
               employment opportunities for in store or corporate positions,
               frequently asked questions and a "contact us" section.

           c.  Following the initial completion of the Web Site, the Retailer
               shall have the right to update the content thereof as follows:

                    1)   Employment Opportunities - GSI will provide the
                         Retailer with the technology necessary so that the
                         Retailer will be able to update the employment
                         opportunity portion of the Web Site as frequently as it
                         desires.

                    2)   Public Financial Information -

                         a)   Stock Prices - Will be updated daily by a link to
                              another web site offering such information.

                         b)   SEC Filings and Annual Reports - SEC filings will
                              be provided by a link so long as the government
                              makes such filings available at no cost. Both SEC
                              filings and annual reports will be provided only
                              if available in portable

                                       5
<PAGE>

                              document format; in the alternative, GSI will
                              provide the consumer with a form in order to
                              request such information from the Retailer's
                              investor relationship department.

                    3)   Store Locators - Will be updated by GSI as such
                         information changes and is provided by Retailer.

                    4)   Frequently Asked Questions - Will be updated by GSI
                         monthly as such questions changed and are provided by
                         Retailer.

                    5)   Corporate Information - Will be updated by GSI as such
                         information changes and is provided by Retailer.

                    6)   Community Programs - Will be updated by GSI as such
                         information changes and is provided by Retailer.

                    7)   Press Releases - GSI will provide the Retailer with the
                         technology necessary so that the Retailer will be able
                         to post press releases on its Web site as it desires.
                         Retailer shall defend and hold harmless GSI, its
                         employees, officers and directors, from any liability
                         arising from the posting of press releases on the
                         Retailer's Web Site.

                    8)   "Contact Us" Section - Will be updated by GSI as such
                         information changes and is provided by Retailer.

     3.2  Creation and Maintenance of the Retailer's Web Site.
          ---------------------------------------------------

          GSI shall create and maintain a Web Site for the Retailer. Commencing
          with the execution of this Agreement and continuing through the Term,
          the Retailer, shall cooperate with GSI so as to enable GSI to create
          and maintain for the Retailer's consumers, the Retailer's Web Site. In
          connection therewith, the Retailer shall supply GSI with the Retailer
          Content (as that term is defined in the Web Site Development
          Agreement) required pursuant to the terms of the Web Site Development
          Agreement. This shall include, but not be limited to printed marketing
          information, data, text, audio files, video files, graphics and other
          assets necessary to create and maintain the Retailer's Web Site.

     3.3  Sale of Merchandise on the Retailer's Web Site.
          ----------------------------------------------

          a.   GSI shall have the right to offer for sale on the Retailer's Web
               Site all Categories of merchandise

                                       6
<PAGE>

               offered for sale by the Retailer in its Land Based Stores, as
               permitted by Retailer's vendors; provided however, in no event
               shall GSI offer firearms for sale on the Retailer's Web Site, or
               any Category of merchandise considered immoral, pornographic or
               offensive in Retailer's reasonable opinion.

          b.   Within the Categories, GSI shall have the right to offer for
               sale:

                    1)   current in line merchandise ordered by the Retailer
                         from its vendors; and

                    2)   current in line merchandise not carried by the Retailer
                         in its Land Based Stores, but available in those
                         Categories carried by the Retailer; provided however,
                         no products will be offered for sale on Retailer's Web
                         Site which the Retailer would not be authorized to sell
                         by the manufacturer in its Land Based Stores; and

                    3)   Special Make-Ups; and

                    5)   Closeout Merchandise; and

                    6)   Markdowns of Retailer's inventory

                    7)   Gift Certificates for On Line Merchandise

                    (Items 1) through 7) are hereinafter referred to as "On Line
                    Merchandise"]

          c.   In addition, GSI shall have the right to offer for sale Land
               Based Stores Gift Certificates for merchandise available in the
               Retailer's Land Based Stores. These certificates shall be
               provided to GSI on consignment as set forth in Paragraph 3.6
               below.

          d.   Notwithstanding anything contained herein to the contrary, in
               those instances where Retailer is required to order merchandise
               for GSI from a vendor, Retailer shall not be required to do so if
               it would violate the terms of any written dealer agreement which
               Retailer may have with a vendor or any verbal dealer agreement
               which Retailer may have with a vendor if such verbal agreement
               provides that the Retailer may sell that vendor's brands in only
               certain Land Based Stores designated by the vendor; provided
               however, Retailer shall use its best efforts to obtain all
               consents required to permit the sale of such merchandise on the
               Retailer's Web Site.

     3.4  Prices of On-Line Merchandise. GSI shall offer the On-Line Merchandise
          -----------------------------
          for sale on the Retailer's Web Site on the following basis:

                                       7
<PAGE>

          a.   If the On-Line Merchandise is the same as offered for sale in the
               Retailer's Land Based Stores, then it shall be offered for sale
               on-line [*]. In order to facilitate this pricing, Retailer shall
               [*]; provided however, [*] Retailer acknowledges that this is
               essential in order to [*].

          b.   If the On-line Merchandise is not offered for sale in the
               Retailer's Land Based Stores, then, [*].

          c.   If the Retailer offers the same merchandise at different prices
               in its Land Based Stores, then [*] but in no event at [*].

          d.   GSI shall add all applicable taxes and at its discretion, may add
               reasonable handling and delivery charges which are consistent
               with industry practice; provided however, GSI shall not charge
               Retailer's customers any more for shipping and handling than it
               charges any other retailer's customers.

          e.   In order to ensure that GSI may [*] Retailer shall furnish GSI
               with copies of all [*] at least [*] prior to its [*] if possible,
               and in all other cases, promptly after [*] is available.

          f.   The parties shall cooperate with each other so that the entire
               pricing process between GSI and Retailer may be accomplished
               electronically.

          g.   Retailer acknowledges that GSI, unless it elects to do so, [*].
               In such event, [*] shall have the right to [*]

     3.5  GSI's Supply of On Line Merchandise.
          -----------------------------------

          a.   Invoicing and Shipping of On Line Merchandise.
               ---------------------------------------------

               1)   At such time as directed by GSI, the Retailer shall notify
                    its vendors of In Line Merchandise, Special Make-Ups and
                    Closeouts, that a) GSI is the Retailer's E - Commerce
                    Outsourcing Partner; b) the vendors, for the benefit of the
                    Retailer, should sell their merchandise to GSI at the same
                    prices, with the same Advertising Co-op and Discretionary
                    Funds and on the same terms and conditions as they sell
                    their merchandise to Retailer; and c) such merchandise
                    should be shipped and invoiced directly to GSI. The form of
                    such notification shall be prepared by GSI and approved by
                    Retailer, such consent not to be unreasonably delayed or
                    withheld.

               2)   In the event that a vendor deems it more efficient to
                    invoice Retailer for such merchandise, then the Retailer
                    shall place the order for GSI, invoice GSI

                                       8
<PAGE>

                    at Retailer's Net Cost, and GSI shall pay Retailer within
                    thirty days of shipment to GSI. In such instances, GSI shall
                    also pay the Retailer its pro rata share (based upon that
                    portion of the shipment purchased by the Retailer for GSI as
                    it relates to the entire shipment received by the Retailer
                    from that vendor) of the actual freight costs from the
                    manufacturer to the Retailer's point of receipt and the
                    actual freight costs from the Retailer's point of receipt to
                    GSI's fulfillment facility. Further, for such merchandise
                    which GSI purchases from Retailer at Retailer's Net Cost, if
                    the purchases in any Term Year exceed [*] then GSI shall pay
                    an annual administrative fee equal to [*] of those purchases
                    in excess of [*]; provided however, should the purchases in
                    any Term Year exceed [*], then Retailer shall have no
                    obligation to order any additional merchandise on GSI's
                    behalf during that Term Year. Such administrative fee shall
                    be added to Retailer's invoices to GSI for merchandise
                    purchased by GSI from Retailer.

               3)   At such time as the annual purchases exceed [*], and until
                    any balance owing to Retailer is reduced below [*], Retailer
                    may request GSI to secure such orders with a letter of
                    credit ("Letter of Credit") drawn on a lending institution
                    reasonably acceptable to Retailer. In addition, should
                    Retailer become dissatisfied with GSI's financial condition
                    applying reasonable commercial standards, then Retailer may
                    refuse to order merchandise for GSI unless Retailer secures
                    such orders with a Letter of Credit or provides Retailer
                    with other collateral reasonably acceptable to Retailer.

          b.   In Line Merchandise.   The Retailer shall advise GSI, no later
               -------------------
               than two business days of placing a purchase order with a vendor,
               of the Category, item ordered, net cost, Retailer's retail price
               and expected day of delivery to the Retailer's Warehouse.

          c.   Special Make-Ups.  No later than two business days after ordering
               ----------------
               Special Make-Ups, Retailer shall advise GSI and furnish GSI with
               a sample of the Special Make-Ups and advise GSI of the net cost,
               color selection and size range. GSI shall have the right to
               purchase up to [*] per cent of the Special Make-Up,
               proportionately as to size and color, as ordered by the Retailer,
               at Retailer's Net Cost. GSI shall have five business days to
               advise Retailer whether it desires to order any of the Special
               Make-Ups and, if so, the quantity thereof.

          d.   Closeout Merchandise.  Retailer shall advise GSI no later than
               --------------------
               two business days after issuing a purchase

                                       9
<PAGE>

               order for Closeout Merchandise from a vendor. At that time,
               Retailer shall advise GSI of the cost, sizes and colors available
               and GSI shall have two business days to advise Retailer that it
               will purchase, at Retailer's Net Cost, up to [*] per cent of the
               Closeout Merchandise to be received by Retailer, proportionately
               as to size and color, as ordered by Retailer.

               Notwithstanding anything contained herein to the contrary, GSI
               recognizes that there may be instances where there will be an
               insufficient amount of a particular item of Closeout Merchandise
               to warrant selling such merchandise on line. In such instances
               the Retailer shall not be required to offer such items of
               Closeout Merchandise to GSI to sell on line; provided however,
               the Retailer acknowledges that GSI does not anticipate that this
               will occur on a regular basis and this should be the exception
               rather than the usual occurrence.

          e.   Markdowns.  In the event that the Retailer has available
               ----------
               Markdowns which it would like to offer for sale on its Web Site
               solely at its discretion, it shall notify GSI and ship the
               Markdowns to GSI's fulfillment center. The Markdowns shall be
               shipped to GSI on consignment only. Retailer shall set the
               selling prices on the Markdowns; provided however, that GSI shall
               have no obligation to offer any Markdowns for sale on the
               Retailer's Web Site which GSI deems, in its sole discretion,
               would be inappropriate. Retailer shall receive [*] of the
               proceeds received from the sale of any Markdowns when sold, which
               shall be calculated as follows: [*] of the sale price plus the
               Retailer's [*] Revenue Share. By way of example only, if Retailer
               consigns an athletic shoe to GSI with an original price of $75.00
               and a Markdown price of $50.00, if the Markdown is sold, Retailer
               shall receive [*] ([*] of $50.00 and [*] of $50.00). GSI shall
               account to Retailer for the sale of any Markdowns at the same
               time that it accounts to the Retailer for Retailer's Revenue
               Share.

          f.   Administrative and Handling Fee.  With respect to any merchandise
               -------------------------------
               purchased by GSI pursuant to paragraphs 3.5 c. or d. above, on
               which Retailer is first required to accept delivery and repack
               for shipment to GSI, Retailer shall be paid an administrative fee
               equal to [*] of GSI's purchase order (excluding freight and
               taxes).

          g.   The parties shall cooperate with each other so that the entire
               process set forth in paragraphs 3.5 a, b, c, d, and e between GSI
               and Retailer may be accomplished electronically.

                                       10
<PAGE>

     3.6  Land Based Stores Gift Certificates. GSI shall offer for sale on the
          -----------------------------------
          Retailer's Web Site gift certificates for merchandise in Retailer's
          Land Based Store. Retailer shall furnish such gift certificates to GSI
          on consignment. GSI shall remit to Retailer [*] of all proceeds
          received from the sale of Land Based Stores Gift Certificates, the
          balance being retained by GSI as its fee and to cover all costs,
          including credit card fees. GSI shall account to Retailer for all
          sales of such certificates at the same time as it accounts to Retailer
          for Retailer's Revenue Share.

     3.7  Processing of Customer Orders. GSI shall be solely responsible for
          -----------------------------
          processing all E - Commerce business. GSI will promptly process E -
          Commerce Orders received from the Retailer's Web Site. GSI shall take
          the customer's credit card number at such time as the merchandise is
          ordered. GSI shall charge the customer's credit card at the time the
          merchandise is shipped. The order will appear on the customer's credit
          card under the name of "Retailer.com" and proceeds shall be deposited
          into GSI's designated bank account for full credit to GSI. GSI will
          make all arrangements for delivery of merchandise purchased on the
          Retailer's Web Site.

     3.8  Payment and Accounting of Revenue Share to Retailers.
          ----------------------------------------------------

          The Retailer shall receive a [*] per cent share of the revenue
          ("Revenue Share") on the amount of all E - Commerce Orders (excluding
          taxes, delivery, handling, and net of returns); provided, however,
          should [*]. Within fifteen (15) days of the end of each calendar month
          during the Term, GSI shall account to the Retailer for the sale of all
          On Line Merchandise from the Retailer's Web Site. At the time of such
          accounting, GSI shall remit to the Retailer its Revenue Share earned
          from the sale of On Line Merchandise on the Retailer's Web Site during
          the prior month.

          Within ninety (90) days of the end of each calendar year, GSI shall
          provide the Retailer with a statement certified by its independent
          auditors and setting forth the Revenue Share earned by the Retailer
          during the prior calendar year. For a period of one year after the
          Retailer receives such certified statement from GSI, Retailer, on one
          occasion, shall have the right to audit the books and records of GSI
          with respect to the Retailer's Revenue Share earned during the
          calendar year to which the certified statement relates. Such audit
          shall be conducted at GSI's principal office located in the
          continental United States on two weeks prior notice to GSI. In the
          event that the audit reveals that the Revenue Share was understated,
          GSI shall within thirty days of completion of the audit, pay to the
          Retailer the remaining balance of the Revenue Share for the period
          audited plus interest at the prime rate of interest as provided for in
          The Wall Street Journal on the date of the audit's certification. In
          addition, in the event that the audit reveals that the Revenue Share
          is understated by more

                                       11
<PAGE>

          than [*] per cent for the calendar year in question, GSI shall pay the
          additional amount owing and pay for the reasonable audit costs and
          this shall be Retailer's sole remedy.

     3.9  Service of On Line Customers. GSI shall be responsible for providing
          ----------------------------
          all customer service relating to sales from the Retailer's Web Site.

     3.10 Return of On Line Merchandise. GSI's return policy shall be consistent
          -----------------------------
          with the Retailer's return policy, or, at GSI's option, more liberal
          than Retailer's policy. With each shipment of merchandise, GSI shall
          specifically instruct all customers that all merchandise purchased on
          line may not be returned to the Retailer's Land Based Stores and may
          only be returned in accordance with the instructions enclosed;
          provided however, in the rare instance a customer desires to return On
          Line Merchandise to one of the Retailer's Land Based Stores, the
          Retailer, in order to maximize customer relations, shall accept such
          merchandise for return in accordance with the Retailer's return
          policy, and return the merchandise to GSI's fulfillment center. At the
          next such time that GSI pays the Retailer pursuant to paragraph 3.8
          above, and upon receipt of such merchandise, GSI shall credit the
          Retailer the amount refunded by the Retailer to the customer and the
          actual freight charges incurred by Retailer in order to return the
          merchandise to GSI.

     3.11 On Line Customer Loyalty Programs. GSI shall have the right to
          ---------------------------------
          establish On Line Customer Loyalty Programs in order to encourage
          continued on line purchases. Customer Loyalty Programs established by
          GSI shall be used only in connection with on line purchases and
          Retailer's customer loyalty programs shall be used only in connection
          with purchases at the Retailer's Land Based Stores.

     3.12 Cross Promotion. With Retailer's consent, not to be unreasonably
          ---------------
          withheld or delayed, GSI shall have the right to use Retailer's URL,
          name and logo to cross promote Retailer's Web Site with other
          businesses in order to promote Retailer's Web Site; provided however,
          GSI shall not promote Retailer's Web Site on any other sporting good
          retailer's web site, or on any other web site which would generally be
          considered immoral, pornographic or offensive.

     3.13 Price Matching. In the event that the Retailer, at its Land Based
          --------------
          Stores offers a "Price Matching" policy, GSI's management shall have
          the right to use and adopt such policy for the Retailer's Web Site;
          provided however, GSI shall not under any circumstance, advertise or
          market the availability of this policy, and may offer it to customers
          only in GSI's sole discretion.

     3.14 Project Manager. Within thirty days of the execution of this
          ---------------
          Agreement, but in no event later than sixty days after such

                                       12
<PAGE>

           execution, Retailer, at its expense, shall hire or reassign one of
           its existing employees, to act as Project Manager to work exclusively
           with GSI in creating and maintaining the Retailer's Web Site.
           Commencing with the Project Manager's hiring and continuing through
           the Term, the Project Manager shall be the Retailer's liaison with
           GSI and shall be responsible for supplying GSI with the Retailer
           Content and such other information as may reasonably be required of
           the Retailer in order to create and maintain the Retailer's Web Site
           in the most efficient manner. Notwithstanding anything contained
           herein to the contrary, at such time as the Retailer's Web Site is
           operating in accordance with the terms of this Agreement, the Project
           Manager may attend to other duties for the Retailer provided that at
           no time shall the Project Manager fail to perform the functions
           required of the Project Manager hereunder to the satisfaction of GSI,
           as determined by GSI in its sole discretion.

4.   ON-LINE DATA AND DATABASES
     --------------------------

     4.1   Ownership of Data. Any and all data ("Customer Data") related to
           -----------------
           Retailer's customers (including customer names and other identifying
           information such as addresses, phone numbers and e-mail addresses,
           credit card numbers, and descriptions of the items and quantities of
           items purchased) that is collected by GSI shall be owned [*].

     4.2   Ownership of Databases. All data structures, data schema, database
           ----------------------
           dictionaries, attributes, validation tests for each element, table
           sizes and formats, access requirements, data dependencies and other
           elements involving the storage of Data on the Web Site and all
           refinements, updates, releases, improvements and enhancements
           thereto, all intellectual property rights embedded therein and all
           applications created specifically for use of the data and Retailer
           Content (collectively, the "Databases") shall, as between GSI and
           Retailer, be the sole and exclusive property of GSI.

     4.3   Delivery of Customer Data to Retailer. From time to time, but no more
           -------------------------------------
           than four (4) times per calendar year, Retailer may request that GSI
           provide to Retailer any or all of the following information collected
           from the Customer Data:
                 a.   customer's names;
                 b.   customer's addresses;
                 c.   customer's phone number;
                 d.   customer's e-mail address;
                 e.   items purchased;
                 f.   amount spent;
                 g.   information as to how customer reached Web Site;
                 h.   refers;
                 i.   unique visitors to site;
                 j.   page views per site;
                 k.   top ten most viewed pages;
                 l.   bottom ten least viewed pages;

                                       13
<PAGE>

                 m.   time of day traffic patterns;
                 n.   sales by product and brand;
                 o.   customer comments and complaints;
                 p.   additional information at GSI's discretion.

           Upon receipt of such request, GSI shall provide the Customer Data to
           Retailer in a mutually agreeable, commercially standard format,
           either via diskette, CD-ROM, electronically, or via another mutually
           agreeable method. GSI shall use commercially reasonable efforts to
           ensure that the Customer Data provided to Retailer accurately and
           completely reflects the Customer Data in the Web Site, but GSI shall
           have no obligation to check the accuracy, validity or integrity of
           the Customer Data and except as set forth in this Section 4.3, the
           Customer Data is provided "AS-IS".

     4.4   Restrictions on Use of Customer Data. Each party shall treat the
           ------------------------------------
           Customer Data as Confidential Information of the other party in
           accordance with the provisions of Article 7. Neither party may sell,
           lend, or license the Customer Data to third parties without the prior
           written consent of the other party, which consent may be withheld at
           the sole discretion of the other party; provided however, Retailer
           grants to GSI the right to combine all retailers' Customer Data to
           form trends and overall research as to the on line shopping habits of
           consumers. At Retailer's request, GSI shall make such aggregated
           information, which is not retailer specific in any manner, available
           to Retailer for Retailer's own use. Such information shall be
           considered Confidential Information in Retailer's possession and may
           not be disclosed by Retailer to any third party.

     4.5   Reporting of Customer Sales. Notwithstanding anything contained
           ---------------------------
           herein to the contrary, commencing three months after the Launch
           Date, GSI shall provide Retailer with an application pursuant to
           which Retailer will be able to obtain on line, information concerning
           its sale of On Line Merchandise during the prior week.

5.   ADVERTISING AND MARKETING
     -------------------------
     The Retailer shall,commencing no later than October 1, 1999, and continuing
     during the Term, at no cost to GSI provide for Complete URL Integration in
     its advertising and marketing by:

     5.1   prominently including as part of all of its print media (including
           but not limited to newspapers, periodicals, circulars, billboards,
           print materials, letterhead, business cards, shopping bags, cash
           register receipts and arena advertising) its URL, www.Retailer.com.;
           and

                                       14
<PAGE>

     5.2   prominently including, at the end of its television advertising, its
           URL; and

     5.3   mentioning its URL at the end of all radio advertisements.

     All advertisements and marketing appearing in newspapers, circulars and
     periodicals shall contain the following disclaimer: "Merchandise offered on
     line may differ slightly from our retail stores".

6.   ADVERTISING COOP AND DISCRETIONARY FUNDS
     ----------------------------------------

     6.1   During the Term, GSI shall use all Advertising Co-op and
           Discretionary Funds received by GSI directly from vendors as a result
           of the purchase of merchandise for the Retailer's Web Site
           exclusively, to promote the Retailer's Web Site, as GSI shall elect.
           All such proposed advertisements shall be submitted to the Retailer
           for the Retailer's approval as to content and design. The Retailer
           shall have forty eight hours from receipt to either approve or
           disapprove. In the event that the Retailer disapproves, it shall
           advise GSI specifically as to why and GSI shall attempt to address
           the Retailer's concerns and resubmit the proposal to Retailer for its
           approval, which shall again have forty eight hours from receipt to
           approve or disapprove. This procedure shall continue until the
           advertisement has been approved or replaced. In all instances where
           approval is requested of the Retailer, in the event the Retailer does
           not respond within the aforementioned forty eight hours, Retailer
           shall be deemed to have granted approval.

     6.2   Any Advertising Co-op and Discretionary Funds received by the
           Retailer through the Retailer's purchase of product for GSI,
           ultimately for the Retailer's Web Site, may be retained by the
           Retailer; provided however, Retailer acknowledges that it is
           preferential for Retailer's vendors to sell to GSI directly and
           Retailer shall use its best efforts to so convince its vendors,
           ultimately simplifying the purchasing process.

     6.3   Retailer shall retain from vendors any non item driven marketing
           funds. Retailer authorizes GSI to seek incremental marketing funds
           from vendors related solely to Web Site activity. Any such
           incremental marketing funds shall belong exclusively to GSI and shall
           be used in accordance with paragraph 6.1 above.

7.   CONFIDENTIALITY
     ---------------

     7.1   Confidential Information. Each party acknowledges that, in connection
           ------------------------
           with the performance of this Agreement, it may receive Confidential
           Information of the other party. For the purpose of this Agreement,
           "Confidential Information" shall mean information or materials that
           the party receiving the

                                       15
<PAGE>

           information (the "Receiving Party") knows or has reason to know is
           the confidential or proprietary information of the party disclosing
           the information (the "Disclosing Party"), either because such
           information is marked or otherwise identified by the Disclosing Party
           as confidential or proprietary, has commercial value, or is not
           generally known in the Disclosing Party's trade or industry.
           Confidential Information shall include, without limitation: (a)
           concepts and ideas relating to the development and distribution of
           content in any medium; (b) trade secrets, drawings, inventions, know-
           how, software programs, and software source documents; (c)
           information regarding plans for research, development, new service
           offerings or products, marketing and selling, business plans,
           business forecasts, budgets and unpublished financial statements,
           licenses and distribution arrangements, prices and costs, suppliers
           and customers; and (d) existence of any business discussions,
           negotiations or agreements between the parties.

     7.2   Confidentiality. The Receiving Party hereby agrees: (i) to hold and
           ---------------
           maintain in strict confidence all Confidential Information of the
           Disclosing Party and not to disclose it to any third party; and (ii)
           not to use any Confidential Information of the Disclosing Party
           except as permitted by this Agreement or as may be necessary for the
           Receiving Party to perform its obligations under this Agreement. The
           Receiving Party will use at least the same degree of care to protect
           the Disclosing Party's Confidential Information as it uses to protect
           its own Confidential Information of like importance, and in no event
           shall such degree of care be less than reasonable care. The
           obligations and restrictions imposed by this Article 7 shall
           terminate thirty (30) months after the expiration or termination of
           this Agreement.

     7.3   Exceptions. Notwithstanding the foregoing, the parties agree that
           ----------
           Confidential Information will not include any information that: (i)
           was in the public domain at the time it was communicated to the
           Receiving Party by the Disclosing Party; (ii) entered the public
           domain subsequent to the time it was communicated to the Recipient by
           the Disclosing Party through no fault of the Receiving Party; (iii)
           was in the Receiving Party's possession free of any obligation of
           confidence at the time it was communicated to the Receiving Party by
           the Disclosing Party; (iv) was rightfully communicated to the
           Receiving Party by a third party, free of any obligation of
           confidence, subsequent to the time it was communicated to the
           Receiving Party by the Disclosing Party; (v) was developed by
           employees or agents of the Receiving Party independently of and
           without reference to any information communicated to the Receiving
           Party by the Disclosing Party; or (vi) was communicated by the
           Disclosing Party to an unaffiliated third party free of any
           obligation of confidence. In addition, the Receiving Party may
           disclose the Disclosing Party's Confidential Information in response
           to a valid order by a

                                       16
<PAGE>

           court or other governmental body, as otherwise required by law, or as
           necessary to establish the rights of either party under this
           Agreement.

     7.4   Confidentiality of this Agreement. Retailer acknowledges that
           ---------------------------------
           the terms and conditions of this Agreement constitute Confidential
           Information which shall be governed by the terms of this Article 7.

     7.5   Confidentiality of Customer Data and Retailer's Policies.
           --------------------------------------------------------
           GSI acknowledges that it will be receiving from Retailer, and
           generating on line, Confidential Information critical to the
           Retailer's business and concerning Retailer's customers and various
           information concerning the operation of Retailer's business including
           but not limited to net purchasing prices, advertising co-op and
           discretionary fund amounts, specific marketing plans, specific on
           line sales and delivery dates of merchandise. GSI recognizes its
           obligation to keep such information confidential. Therefore, all GSI
           employees who may have access to any such Confidential Information
           will be required to execute confidentiality agreements and GSI shall
           use its best efforts to enforce the terms thereof. Such
           confidentiality agreements will specifically provide that the
           employee shall not discuss with any other retailers who may or may
           not be customers of GSI, any information concerning the Retailer or
           its customers. Prior to having the confidentiality agreement executed
           by any employees, GSI shall submit the form of confidentiality
           agreement to Retailer for its review and approval, such approval not
           to be unreasonably withheld or delayed.

           Further, GSI acknowledges it is presently a wholly owned subsidiary
           of Global Sports, Inc., a Delaware corporation ("Global"), and
           therefore affiliated with other subsidiaries of Global. GSI therefore
           represents and warrants to Retailer that it will establish a "Need to
           Know" policy with respect to such Confidential Information and only
           disseminate such Confidential Information to those employees and
           members of GSI's management who have a specific need to know such
           Confidential Information. In those instances, prior to the
           dissemination of such Confidential Information to those individuals,
           they will be required to execute confidentiality agreements
           specifically prohibiting such disclosure of such Confidential
           Information to anyone.

8.   EXCLUSIVE WEB AGREEMENT
     -----------------------

     During the Term, the Retailer, any subsidiary of the Retailer, shall not
     sell any sporting goods merchandise on the Internet (including the Web),
     nor use itself or allow a third party to use its URL, name or logo on the
     Web for the purpose of facilitating the sale of merchandise on the Web
     other than through GSI.

9.   URL, NAME AND LOGO USAGE
     ------------------------

                                       17
<PAGE>

     During the Term, the Retailer hereby grants to GSI the exclusive right to
     use, copy, modify and display the Retailer's name, logo and URL and such
     other names and logos as the Retailer owns and as may be listed on Schedule
     "1" attached hereto and made a part hereof, on the Retailer's Web Site, on
     invoices and packing slips, in connection with credit card charges, a toll
     free Web site customer service telephone line, and generally in connection
     with the operation of GSI's on-line business; provided however, GSI shall
     have no right to modify Retailer's name, logo or URL without Retailer's
     consent. Such Schedule shall be modified from time to time during the Term
     to add any new names and logos which the Retailer may register with the
     United States Patent and Trademark Office.

     The Retailer further grants to GSI the right to register a fictitious name
     of "Retailer.com" for the sole purpose of conducting business on the
     Retailer's Web Site and www.Retailer.com for the purpose of registering an
     Internet Domain Name on behalf of the Retailer. Retailer shall execute
     whatever documents are necessary in connection with such registrations.

10.  REPRESENTATIONS AND WARRANTIES.
     -------------------------------

     10.1  Retailer represents and warrants that at all times during the
           Term hereof:

           a.   it has or will have the full right to grant to GSI the right to
                use its URL, names and logos as discussed in Article 9 above,
                including its Domain Name; and
           b.   Retailer is authorized to advertise and market on its Web Site
                the brands of merchandise to be sold thereon;
           c.   Prior to the Effective Date, if not already completed, Retailer
                shall register and maintain the Domain Name "Retailer.com" with
                Network Solutions or any similar successor entity. Retailer
                shall list itself as the owner and billing contact for the
                Domain Name "Retailer.com" and Retailer shall list GSI as the
                administrative and technical contact for the Domain Name
                "Retailer.com".

     10.2  GSI represents and warrants that:

           a.   as of the execution of this Agreement, GSI is a wholly owned
                subsidiary of Global Sports, Inc., which is registered under the
                Securities Exchange Act of 1934, as amended; and
           b.   no later than the Launch Date, GSI shall own, or have the valid
                right to use the software, hardware, processes, trade secrets,
                or other property used or to be used in the development,
                maintenance and operation of the Retailer's Web Site and that no
                such use will infringe on any copyright, U.S. patent, trademark
                or any other proprietary right of any third party.

                                       18
<PAGE>

     10.3  Each party represents and warrants to the other party that: (i) it is
           a corporation duly organized, validly existing and in good standing
           under the laws of its state of incorporation and that it has the
           power and authority to enter into this Agreement and the transactions
           contemplated herein; (ii) the consummation of the transactions
           described by this Agreement shall not conflict with or result in a
           breach of any of the terms, provisions or conditions of its Articles
           of Incorporation or Bylaws, or any statute or administrative
           regulation or of any order, writ, injunction, judgment or decree of
           any court, regulatory or governmental authority or of any agreement
           (excluding vendor agreements) or instrument to which it is a party or
           by which it is bound or constitute a default thereunder; and (iii)
           this Agreement has been duly authorized, executed and delivered by it
           and this Agreement is valid, enforceable and binding upon each party
           in accordance with its terms.

11.  INDEMNIFICATION
     ---------------

     11.1  Retailer, at its own cost and expense, shall defend, indemnify and
           hold harmless GSI and any of its officers, directors, employees or
           agents from and against all damages, expenses, liabilities and other
           costs (including reasonable attorneys fees and court costs) arising
           as a consequence of GSI providing services pursuant to this Agreement
           a) from or related to a claim that GSI infringes a third party
           copyright, trademark or trade secret as a consequence of GSI's
           services to Retailer pursuant to this Agreement, or b) from
           Retailer's gross negligence, wilful or intentional misconduct.

     11.2  GSI, at its own cost and expense, shall defend, indemnify and hold
           harmless Retailer and any of its officers, directors, employees or
           agents from and against all damages, expenses, liabilities and other
           costs (including reasonable attorneys fees and court costs) arising
           a) from a claim made by any consumer that is related in any way to
           the Retailer's Web Site or GSI's services to Retailer provided
           pursuant to this Agreement, or b) from GSI's gross negligence, wilful
           or intentional misconduct and arising as a consequence of GSI
           providing services pursuant to this Agreement, or c) from a claim by
           any local, state or federal governmental unit that any sales or use
           tax is due as a result of the sale of merchandise on Retailer's Web
           Site. GSI's liability under this provision shall not be limited by
           the provisions of Section 14 hereof entitled "Limitation Upon
           Damages".

     11.3  Retailer shall have sole control of any defense of any claim made
           pursuant to Section 11.1 above, but GSI shall cooperate with Retailer
           in providing such defense.

     11.4  GSI shall have sole control of any defense of any claim made pursuant
           to Section 11.2 above, but Retailer shall cooperate with Retailer in
           providing such defense.

                                       19
<PAGE>

     11.5  Any party seeking indemnification shall notify the other party as
           soon as possible after such party seeking indemnification becomes
           aware of the claim.

12.  INSURANCE
     ---------

     12.1 GSI shall maintain in full force and effect products liability
          insurance coverage for merchandise sold on Retailer's Web Site in an
          amount of not less than [*] per occurrence. Such policy shall name
          Retailer as an additional insured.

     12.2 GSI shall deliver to Retailer certificates of insurance which
          stipulate that no less than ten days notice will be given to Retailer
          prior to the termination of the policy.

13.  TERMINATION
     -----------

     13.1  Termination for Cause by Either Party. This Agreement may be
           -------------------------------------
           terminated by either party in the event of any material breach of any
           of the terms and conditions of this Agreement by the other party
           which breach continues in effect after the breaching party has been
           provided with written notice of breach and ninety (90) days to cure
           such breach and fails to cure such breach. As used herein, "material
           breach" shall mean a failure by a party to this Agreement to perform
           any of its obligations the effect of which would substantially impair
           the value of this Agreement to the other party. By way of example
           only and not by way of limitation, GSI's failure to operate the
           Retailer's Web Site according to commercially reasonable standards as
           they may develop during the Term of this Agreement or failure to pay
           the Retailer its Revenue Share (or any other amount due to Retailer
           hereunder), would be a material breach of this Agreement by GSI.
           Retailer's failure to comply with its obligations pursuant to Section
           5 above, or failure to provide GSI with the Retailer Content
           necessary to construct and/or maintain the Retailer's Web Site, would
           be a material breach of the Retailer's obligations under this
           Agreement.

     13.2  Termination for Cause Only by GSI. GSI may terminate this Agreement
           ---------------------------------
           without any notice to Retailer upon the occurrence of any of the
           following events:

               a.   any representation or warranty contained herein becomes
                    materially false or misleading; or
               b.   a material change in the Retailer's business or business
                    policies the effect of which would be to substantially
                    impair the value of this Agreement to GSI, as determined by
                    GSI in its sole reasonable judgment.

                                       20
<PAGE>

     13.3  Termination Without Cause by Either Party. In the absence of a
           -----------------------------------------
           material breach, this Agreement may only be terminated by the
           expiration of the Term, as may be extended pursuant to Section 2.3
           above.

           In the event that the Agreement is terminated pursuant to this
           paragraph 13.3, Retailer shall have the right for a period of thirty
           days after such termination, to advise GSI that it desires to obtain
           a non exclusive license to utilize the software necessary for
           Retailer to continue to operate its own web site. The parties shall
           negotiate, in good faith, to reach an agreement which is satisfactory
           to both parties; provided however, in the event that the parties are
           unable to reach an agreement pursuant to which GSI would grant
           Retailer a non exclusive license as aforementioned, then GSI shall
           have no liability hereunder.

14.  LIMITATIONS UPON LIABILITY
     --------------------------

     UNDER NO CIRCUMSTANCES SHALL GSI BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
     SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (REGARDLESS OF WHETHER SUCH
     DAMAGES ARISE OUT OF CONTRACTUAL, NEGLIGENCE OR OTHER LEGAL THEORIES)
     ARISING FROM OR RELATED TO RETAILER'S OR RETAILER'S CUSTOMERS' USE OF OR
     INABILITY TO ACCESS ANY PART OF THE INTERNET OR RETAILER'S OR RETAILER'S
     CUSTOMERS' RELIANCE ON OR USE OF INFORMATION, SERVICES OR MERCHANDISE
     PROVIDED ON OR THROUGH THE WEB SITE OR THE SERVICES, OR THAT RESULT FROM
     MISTAKES, OMISSIONS, INTERRUPTIONS, LOSS, THEFT, OR DELETION OF FILES,
     ERRORS, DEFECTS, DELAYS IN OPERATION, OR TRANSMISSION, OR ANY FAILURE OF
     PERFORMANCE. IN NO EVENT SHALL GSI BE LIABLE UNDER THIS AGREEMENT FOR MORE
     THAN THE GREATER OF A) [*], OR B) THE AMOUNTS PAID TO RETAILER DURING THE
     [*] MONTHS PRECEDING THE LAST ACT OR OMISSION GIVING RISE TO SUCH
     LIABILITY. IN ADDITION, RETAILER SHALL BE ENTITLED TO SEEK EQUITABLE RELIEF
     FROM THE COURT. THE REMEDIES SET FORTH IN THIS ARTICLE 14 CONSTITUTE THE
     SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO RETAILER UNDER THIS AGREEMENT. IN
     NO EVENT SHALL EITHER PARTY BE LIABLE IN ANY RESPECT FOR CLAIMS BROUGHT
     MORE THAN TWELVE (12) MONTHS AFTER THE LAST ACT OR OMISSION GIVING RISE TO
     SUCH LIABILITY.

15.  PROPERTY RIGHTS AND OWNERSHIP
     -----------------------------

     The Retailer's Web Site shall consist of, and shall operate in conjunction
     with, multiple elements, all of which are subject to certain intellectual
     property rights. The parties' respective rights with respect to such
     elements shall be as set forth below. For purposes of this Agreement, the
     term "Ownership" shall refer to ownership of all right, title and interest
     in and to the respective elements, including, but not limited to, all
     patent, copyright, trade secret, trademark and any other similar
     intellectual property rights therein, as applicable.

          15.1 Retailer's URL shall be owned solely by the Retailer;

                                       21
<PAGE>

          15.2 Retailer's Web Site shall be owned solely by GSI;

          15.3 Software developed for the Retailer's Web Site, shall be owned
               solely by GSI, subject to any authorizations to use and approvals
               obtained by the Retailer and granted to GSI.

     With respect to intellectual property owned by each of them, Retailer and
     GSI shall both have rights associated with the ownership of intellectual
     property, including the right to copyright web sites and domains.

16.  GSI'S TWENTY DAY PERIOD TO EXECUTE
     ----------------------------------

     Retailer shall execute this Agreement first and deliver such executed
     Agreement to GSI which shall thereafter have twenty days from receipt to
     countersign the Agreement. During such twenty day period, Retailer shall
     have no right to withdraw the agreements which it executed and delivered to
     GSI.

17.  DISCONTINUANCE OR REGULATION OF THE INTERNET.
     ---------------------------------------------

     Retailer acknowledges and agrees that the Internet (including without
     limitation the Web) is a network of private and public networks, that GSI
     has no control over the Internet, and that GSI is not liable for the
     discontinuance of operation of any portion of the Internet or possible
     regulation of the Internet which might restrict or prohibit the operation
     of the Web site.

18.  FORCE MAJEURE
     -------------

     In the event that either party is unable to perform any of its obligations
     under this Agreement or to enjoy any of its benefits because of any event
     beyond the control of the affected party including, but not limited to,
     natural disaster, acts of God, actions or decrees of governmental bodies or
     failure of communications lines or networks (a "Force Majeure Event"), the
     party who has been so affected shall promptly give written notice to the
     other party and shall use its best efforts to resume performance. Upon
     receipt of such notice, all obligations under this Agreement shall be
     immediately suspended for the duration of such Force Majeure Event.

19.  WAIVER
     ------

     No delay or failure on the part of any party hereto in exercising any
     right, power or privilege under this Agreement shall impair any such right,
     power or privilege or be construed as a waiver of any default or any
     acquiescence therein. No single or partial exercise of any such right,
     power or privilege shall preclude the further exercise of such right, power
     or privilege, or the exercise of any other right, power or privilege. No
     waiver shall be valid against any party hereto unless made in writing and
     signed by the party

                                       22
<PAGE>

     against whom enforcement of such waiver is sought and then only to the
     extent expressly specified.

20.  PRESS RELEASES
     --------------

     All voluntary public announcements concerning the transactions contemplated
     by this Agreement shall be mutually acceptable to both GSI and Retailer.
     Unless required by law, neither GSI on the one hand, and Retailer on the
     other hand, shall make any public announcement or issue any press release
     concerning the transactions contemplated by this Agreement without the
     prior written consent of GSI or Retailer, respectively. With respect to any
     announcement that any of the parties is required by law to issue, such
     party shall, to the extent possible under the circumstances, review the
     necessity for and the contents of the announcement with the other party
     before issuing the announcement; provided however, if either party cannot
     obtain the consent of the other party in a timely manner, the party
     required to comply with law may issue the press release or public
     announcement without obtaining the consent of the other party.

21.  GOVERNING LAW
     -------------

     This Agreement, the rights and obligations of the parties hereto, and any
     claims or disputes thereto, shall be governed by and construed in
     accordance with the laws of the Commonwealth of Pennsylvania (excluding the
     choice of law rules thereof).

22.  ASSIGNMENT
     ----------

     Retailer shall have no right to assign this Agreement without the prior
     written consent of GSI; provided, that Retailer shall have the right to
     assign this Agreement to any person or entity that acquires or succeeds to
     all or substantially all of such party's business or assets upon written
     notice to the other party.

23.  COUNTERPARTS
     ------------

     This Agreement may be signed in several counterparts, each of which shall
     be deemed an original, and all of which when taken together, shall be
     deemed a complete instrument.

24.  ENTIRE AGREEMENT
     ----------------

     This Agreement, including the Web Development Agreement, represents the
     entire agreement of the parties with respect to the subject matter hereof
     and may not be modified, except in writing, executed by all of the parties
     hereto. This Agreement supersedes all prior writings of the parties with
     respect to this subject matter.

25.  JURISDICTION
     ------------

     Should GSI file any legal action concerning this Agreement, the exclusive
     jurisdiction and venue of any dispute that arises hereunder shall be in the
     Court of Common Pleas of Montgomery

                                       23
<PAGE>

     County, Pennsylvania or the United States District Court for the Eastern
     District of Pennsylvania.

     Should Retailer file any legal action concerning this Agreement, the
     exclusive jurisdiction and venue of any dispute that arises hereunder shall
     be in the state courts of the State of Michigan or the United States
     District Court for the Western District of Michigan.

26.  INDEPENDENT CONTRACTORS
     -----------------------

     The relationship of the parties herein shall hereunder be that of
     independent contractors and nothing herein shall be construed to create a
     joint venture or partnership.

27.  SIGNING
     -------

     The parties executing this Agreement represents and warrants that they have
     full corporate authority to do so.

28.  BINDING EFFECT
     --------------

     This Agreement shall be binding upon the parties hereto, their successors
     and permitted assigns.

29.  HEADINGS
     --------

     Section headings contained in this Agreement are inserted for convenience
     or reference only and shall not be deemed to be a part of this Agreement
     for any other purpose.

30.  DISCLAIMER OF WARRANTIES
     ------------------------

     EXCEPT AS TO THE EXPRESS WARRANTIES CONTAINED IN THIS AGREEMENT, GSI MAKES
     NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, IN FACT OR IN LAW
     WITH RESPECT TO THE CREATION AND MAINTENANCE OF THE PRODUCT AND SERVICES
     PROVIDED FOR HEREUNDER, AND DISCLAIMS ALL OTHER WARRANTIES. RETAILER
     ACKNOWLEDGES AND AGREES THAT GSI HAS NOT MADE, NOR DOES HEREBY MAKE, ANY
     OTHER REPRESENTATION, WARRANTY OR COVENANT OF ANY KIND OR CHARACTER,
     EXPRESSED OR IMPLIED.

31.  NOTICES
     -------

     Any notices or writings to be sent hereunder shall be in writing and shall
     be by personal delivery, facsimile transmission or by certified or
     registered mail, return receipt requested, and shall be deemed given upon
     the earlier of actual receipt, five (5) days after deposit in the mail, or
     receipt by sender of confirmation of facsimile transmission. Notices shall
     be sent to the following addresses (or such other address as either party
     may specify in writing):

          IF TO GSI:     555 South Henderson Road
                         King of Prussia, PA 19406

                                       24
<PAGE>

                                Attention:  President

               Copy to:         David S. Mandel, Esq.
                                Astor Weiss Kaplan & Rosenblum, LLP
                                The Bellevue
                                Broad & Walnut Streets
                                6th Floor
                                Philadelphia, Penna., 19102

               IF TO RETAILER:  Michigan Sporting Goods Distributors, Inc.
                                3070 Shafer S.E.
                                Grand Rapids, Michigan, 49512

               Copy to:         Robert Diamond, Esquire
                                VARNUM RIDDERING SCHMIDT & HOWLETT
                                P.O. Box 352
                                Grand Rapids, MI 49501-0352

                 (SIGNATURES CONTAINED ON THE FOLLOWING PAGE)

     IN WITNESS WHEREOF, the parties have caused their duly authorized
representatives to execute this Agreement with intent to be legally bound
hereby,the date and year written below.

GLOBAL SPORTS INTERACTIVE, INC.:        MICHIGAN SPORTING GOODS
                                          DISTRIBUTORS INC.

BY:   /s/ Michael Rubin                 BY: /s/ Bruce A. Ullery
   ---------------------------             -----------------------------
Title: President                        Title: Pres/CEO
      ------------------------                 -------------------------
Date: 3/19/99                           Date: Feb. 1, 1999
     -------------------------                --------------------------

                                       25
<PAGE>

                                   EXHIBIT A

                        WEB SITE DEVELOPMENT AGREEMENT
                        ------------------------------

     THIS Web site Development Agreement ("Agreement") dated the 1st day of
February, 1999 (the "Services Start Date") by and between Global Sports
Interactive, Inc., a Pennsylvania corporation (hereinafter referred to as "GSI")
with an address of 555 South Henderson Road, King of Prussia, PA 19406 and
Michigan Sorting Goods Distributors Inc.(hereinafter referred to as "Retailer")
with an address of 3070 Shaffer S.E., Grand Rapids, Michigan, 49512

                             W I T N E S S E T H:

     WHEREAS, GSI and Retailer have entered into a E - Commerce Agreement
pursuant to which GSI shall provided certain E - Commerce services to Retailer,
including the development and maintenance of a web site; and

     WHEREAS, the parties have elected to enter into this Agreement in order to
set forth the terms and conditions pursuant to which GSI shall develop a web
site for Retailer.

     NOW, THEREFORE, in consideration of the mutual promises and terms herein
contained, and other good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged; and intending to be legally bound
hereby, the parties hereto agree as follows:

1.   DEFINITIONS

     1.1  "Domain Name" means the domain name specified for the Web site by
Retailer from time to time. The initial Domain Name is specified in Attachment
A.

     1.2  "E-Commerce Agreement" means the E-Commerce Agreement by and
between Retailer to which this Agreement is attached as Exhibit A.

     1.3  "Features Set" means the requirements set forth in Attachment A, as
amended or supplemented in accordance with this Agreement.

     1.4  "Intellectual Property Rights" means any and all now known or
hereafter known tangible and intangible (a) rights associated with works of
authorship throughout the universe, including but not limited to copyrights,
moral rights, and mask-works, (b) trademark and trade name rights and similar
rights, (c) trade secret rights, (d) patents, designs, algorithms and other
industrial property rights, (e) all other intellectual and industrial property
rights (of every kind and nature throughout the universe and however designated)
(including logos, "rental" rights and rights to remuneration), whether arising
by operation of law, contract, license, or otherwise, and (f) all registrations,
initial applications, renewals,

                                       26
<PAGE>

extensions, continuations, divisions or reissues hereof now or hereafter in
force (including any rights in any of the foregoing).

     1.5  "Milestone Delivery Schedule" means the schedule for development of
the Web site set forth in Attachment A.

     1.6  "GSI Content" means all text, pictures, sound, graphics, video and
other data and assets supplied by Retailer to GSI, as such materials may be
modified from time to time.

     1.7  "GSI Products" means, collectively, the GSI Tools, the GSI Content and
the GSI Work Product.

     1.8  "GSI Tools" means any tools, both in object code and source code form,
which GSI has already developed or which GSI independently develops or licenses
from a third party, excluding any tools which GSI creates pursuant to this
Agreement. By way of example, GSI Tools may include, without limitation,
toolbars for maneuvering between pages, search engines, Java applets, and
ActiveX controls.

     1.9  "Production Schedule" shall mean the schedule agreed upon by the
parties for the production of the Retailer's Web site, including the delivery of
the Retailer Content and GSI Content by Retailer to GSI.

     1.10 "Retailer Content" means the Domain Name and all text, pictures,
sound, graphics, video and other data and assets supplied by Retailer to GSI, as
such materials may be modified from time to time.

     1.11 "Services" means the services provided by GSI hereunder to develop,
host and maintain the Web site, in accordance with this Agreement.

     1.12 "Web site" means, collectively, the E - Commerce Shopping Experience
and the Retailer Content made available on web pages under the Domain Name.

     1.13 "GSI Work Product" means all HTML files, Java files, graphics files,
animation files, data files, technology, scripts and programs, both in object
code and source code form, all documentation and any other deliverable used by
GSI to create the Web site.

2.   WEB SITE DEVELOPMENT SERVICES

     2.1  Delivery of Initial Retailer Content. As soon as reasonably possible,
GSI and Retailer shall agree upon a Production Schedule for the delivery by
Retailer to GSI of the Retailer Content that Retailer intends for GSI to
incorporate into the Web site. The parties acknowledge that Retailer will be
able to deliver certain "static" information, such as store locations, promptly
to GSI, and other Retailer Content, such as certain merchandise to be sold on
the Retailer's Web site, at a later date closer to the Launch Date. The Retailer
Content shall be in the format(s) designated by GSI. Upon Retailer's request,
GSI shall assist Retailer in

                                       27
<PAGE>

the conversion of the Retailer Content into an acceptable form for use by the
Web site.

     2.2  Web site Development Services. At no cost to Retailer, GSI shall
provide design, programming and other consulting Services as specified in
Attachment A to create the Web site. GSI will provide the Web site to Retailer
in accordance with the Milestone Delivery Schedule.

     2.3  Project Liaisons. Each party's primary contact for development efforts
shall be the project liaisons specified in Attachment A or the person otherwise
designated in writing by Retailer or GSI, as the case may be.

     2.4  Acceptance. GSI shall make available final versions of the Web site
for Retailer's review and acceptance. Retailer shall have ten (10) days to
review and evaluate the Web site (the "Acceptance Period") to assess whether it
substantially meets the Features Set. During the Acceptance Period, Retailer
shall identify in writing to GSI all aspects of the Web site that do not
substantially conform to the Features Set. Upon receipt of Retailer's list of
non-conformities, GSI shall correct promptly all such non-conformities so that
the Web site does substantially conform to the Features Set and GSI shall extend
the Acceptance Period for a second ten (10) day Acceptance Period during which
Retailer shall confirm that all non-conformities that were previously identified
have been corrected. Notwithstanding the foregoing, the Web site shall be deemed
accepted upon the earlier of: (i) its use in commerce; (ii) Retailer's failure
to articulate any non-conformities during an Acceptance Period; or (iii)
Retailer's acceptance of the Web site.

3.   WEB HOSTING AND MAINTENANCE SERVICES

     Following Retailer's acceptance of the Web site pursuant to Section 2.4,
GSI shall provide the following web hosting and maintenance Services:

     3.1  Hosting Services. GSI shall load the Web site onto server(s) that are
connected to the Internet and readily accessible via the Web through use of the
Domain Names. GSI shall ensure that the Web site is functional and ready to
process transactions in a reasonably efficient manner.

     3.2  Retailer Content. GSI shall upload all Retailer Content, including
updates, to the Web site within seven days of delivery to GSI. Upon GSI's prior
written consent, Retailer may electronically transmit or upload Retailer Content
directly to the Web site.

     3.3  Maintenance Services. GSI shall maintain the Web site so that it
functions in a reasonably error free manner and in accordance with practices and
standards that are commercially reasonable for Internet retail sales, as they
may develop during the term of this Agreement. Upon notification of an error in
the Web site or of a non-conformity between the Web site and the Features Set,
whether from Retailer or from any user of the Web site, GSI shall promptly
commence an investigation into the reported error, and GSI shall, upon
reproducing such error, use reasonable commercial

                                       28
<PAGE>

efforts to correct such error in a timely fashion. During such Maintenance
Services, GSI shall ensure that the Web site is functional and ready to process
transactions in a reasonably efficient manner, provided, however, GSI may,
                                               --------  -------
during low usage periods, temporarily block access to the Web site to perform
Web site maintenance during periodic maintenance windows.

4.   ADDITIONAL SERVICES

     4.1  Search Engine Registration. When GSI makes the Web Site available to
Retailer, GSI shall register the Web Site and Domain Name with all applicable
search engines, at GSI's discretion. In addition, provided that there is no
additional charges imposed, GSI shall register the Web Site on those search
engines requested by Retailer.

     4.2  Domain Name Assistance. If requested by Retailer, GSI shall cooperate
with Retailer in registering the Domain Name with InterNIC. Retailer shall own
all right, title and interest in and to the Domain Name and all Intellectual
Property Rights related thereto. Unless otherwise specified by Retailer, GSI
shall, at Retailer's expense, assist Retailer in registration of the Domain
Name.

5.   CONSIDERATION

In consideration for Retailer entering into the E Commerce Agreement, at no cost
to Retailer, GSI shall perform the Services set forth in this Agreement.

                                       29
<PAGE>

6.   TERM AND TERMINATION

     6.1  Term.  The term of this Agreement shall be conterminous with the term
of the E- Commerce Agreement. In absence of a material breach, this Agreement
may only be terminated by the expiration of the term.

     6.2  Termination.  Termination of this Agreement shall be governed by the
terms of Article 13 of the E -Commerce Agreement.

7.   WARRANTIES AND DISCLAIMERS.

     7.1  Cross Warranties. Retailer warrants as to the Retailer Content, and
GSI warrants as to the GSI Products, that any materials and updates or
enhancements there to shall not: (a) infringe on the Intellectual Property
Rights of any third party or any rights of publicity or privacy; (b) violate any
law, statute, ordinance or regulation (including without limitation the laws and
regulations governing export control, unfair competition, antidiscrimination or
false advertising); (c) be defamatory, trade libelous, unlawfully threatening or
unlawfully harassing; (d) be obscene, pornographic or indecent.

     7.2  Representations and Warranties of Each Party. Each party represents
and warrants to the other party that: (i) it is a corporation duly organized,
validly existing and in good standing under the laws of its state of
incorporation and that it has the power and authority to enter into this
Agreement and the transactions contemplated herein; (ii) the consummation of the
transactions described by this Agreement shall not conflict with or result in a
breach of any of the terms, provisions or conditions of its Articles of
Incorporation or Bylaws, or any statute or administrative regulation or of any
order, writ, injunction, judgment or decree of any court, regulatory or
governmental authority or of any agreement or instrument to which it is a party
or by which it is bound or constitute a default thereunder; and (iii) this
Agreement has been duly authorized, executed and delivered by it and this
Agreement is valid, enforceable and binding upon each party in accordance with
its terms.

     7.3  Year 2000. GSI warrants that the Web site shall not suffer any
material adverse effect as a result of a failure in any GSI Work Product or GSI
Tools to be Y2K Compliant. A product or service which is "Y2K Compliant" is one
that provides accurate results using data having date ranges spanning from
January 1, 1980 through December 31, 2019 (the "Y2K Period"). By way of example
and not of limitation, "Y2K Compliant" means, with respect to a product or
service, that it can currently and shall, during the Y2K Period, continue to (a)
manage and manipulate data involving all dates within the Y2K Period (including
the fact that the year 2000 is a leap year) without functional or data
abnormality related to such dates; (b) manage and manipulate data involving all
dates within the Y2K Period without inaccurate results related to such dates;
(c) have user interfaces and data fields formatted to distinguish between dates
within the Y2K Period; and (d) accurately identify and either reject or correct
invalid date data during the Y2K Period. Provided a party otherwise complies
with this Section 7.4, it will not be liable to the other party for any failure
to perform obligations under this Agreement to the extent such failure arises
from a

                                       30
<PAGE>

failure to be Y2K Compliant that (1) affects the non-performing party's
customers or suppliers or (2) is beyond its reasonable control (e.g., a failure
                                                                ----
to be Y2K Compliant affecting a governmental entity).

     7.4  Disclaimer. THE WARRANTIES MADE IN THIS SECTION 7 ARE MADE IN LIEU OF
ALL OTHER EXPRESS WARRANTIES, WHETHER ORAL OR WRITTEN AND EXCEPT AS SET FORTH IN
THIS SECTION 7, GSI MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8.   OWNERSHIP

     8.1  Ownership of GSI Products. Retailer hereby acknowledges and agrees
that as between Retailer and GSI, GSI owns all right, title and interest in and
to the GSI Products and all applicable Intellectual Property Rights thereto.
This Agreement confers no ownership interest in the GSI Products to Retailer.

     8.2  Ownership of Retailer Content. GSI hereby acknowledges and agrees
that as between GSI and Retailer, Retailer owns all right, title and interest in
and to the Retailer Content and all applicable Intellectual Property Rights
thereto. Except for a limited non-exclusive license during the term to use the
Retailer Content solely to perform its obligations hereunder, this Agreement
confers no ownership interest in the Retailer Content to GSI.

9.   LIMITATION UPON LIABILITY.

     UNDER NO CIRCUMSTANCES SHALL GSI BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (REGARDLESS OF WHETHER SUCH DAMAGES
ARISE OUT OF CONTRACTUAL, NEGLIGENCE OR OTHER LEGAL THEORIES) ARISING FROM OR
RELATED TO RETAILER'S OR RETAILER'S CUSTOMERS' USE OF OR INABILITY TO ACCESS ANY
PART OF THE INTERNET OR RETAILER'S OR RETAILER'S CUSTOMERS' RELIANCE ON OR USE
OF INFORMATION, SERVICES OR MERCHANDISE PROVIDED ON OR THROUGH THE WEB SITE OR
THE SERVICES, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, LOSS,
THEFT, OR DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, OR
TRANSMISSION, OR ANY FAILURE OF PERFORMANCE. IN NO EVENT SHALL GSI BE LIABLE
UNDER THIS AGREEMENT FOR MORE THAN THE GREATER OF A) [*] OR B) THE AMOUNTS PAID
TO RETAILER DURING THE [*] MONTHS PRECEDING THE LAST ACT OR OMISSION GIVING RISE
TO SUCH LIABILITY. IN ADDITION, RETAILER SHALL BE ENTITLED TO SEEK EQUITABLE
RELIEF FROM THE COURT. THE REMEDIES SET FORTH IN THIS ARTICLE 9 CONSTITUTE THE
SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO RETAILER UNDER THIS AGREEMENT. IN NO
EVENT SHALL EITHER PARTY BE LIABLE IN ANY RESPECT FOR CLAIMS BROUGHT MORE THAN
TWELVE (12) MONTHS AFTER THE LAST ACT OR OMISSION GIVING RISE TO SUCH LIABILITY.

10.  INDEMNITY.

     10.1 Retailer Indemnity. Subject to Section 10.3, Retailer shall defend,
indemnify and hold GSI harmless against any third party claim, action, suit or
proceeding: (i) Retailer's gross negligence, willful or

                                       31
<PAGE>

intentional misconduct; or (ii) any breach by Retailer of the warranties set
forth in Sections 7.1 or 7.2.

     10.2 GSI Indemnity. Subject to Section 10.3, GSI shall defend, indemnify
and hold Retailer harmless against any third party claim, action, suit or
proceeding arising from: (i) GSI's gross negligence, willful or intentional
misconduct; or (ii) any breach by GSI of the warranties set forth in Sections
7.1 or 7.2. GSI's liability hereunder shall not be limited by the provisions of
Section 9 above.

     10.3 Mechanic of Indemnities. The indemnifying party's obligations are
conditioned upon the indemnified party: (a) giving the indemnifying party prompt
written notice of any claim, action, suit or proceeding for which the
indemnified party is seeking indemnity; (b) granting control of the defense and
settlement to the indemnifying party; and (c) reasonably cooperating with the
indemnifying party at the indemnifying party's expense

11.  MISCELLANEOUS.

     11.1 Incorporation of Certain Provisions of the E-Commerce Agreement.
Sections 7, 8, 12, and Sections 17 through 29, inclusive, of the E-Commerce
Agreement are hereby incorporated in their entirety into this Agreement.

     11.2 Interpretation of Agreements. With respect to the subject matter
hereof, the E-Commerce Agreement shall control any conflict between the terms of
this Agreement and the E-Commerce Agreement.

     11.3 Definitions. Any terms not specifically defined in this Agreement
shall be construed in accordance with the definitions given such terms in the
E-Commerce Agreement, or if such terms are not defined in the E-Commerce
Agreement, then such terms shall be construed in accordance with their every
day, common meaning.

     IN WITNESS WHEREOF, each of the parties have caused their duly authorized
representatives to enter into this Agreement to be effected on the Services
Start Date.

GLOBAL SPORTS INTERACTIVE, INC.:            MICHIGAN SPORTING GOODS
                                            DISTRIBUTORS INC.

By:      /s/ Michael Rubin                  By:    /s/ Bruce A. Ullery
         ------------------------                  -------------------------

Title: President                            Title: Pres/CEO
       --------------------------                  -------------------------

Date:   2/19/99                             Date: Feb. 1, 1999
       --------------------------                  -------------------------

Name: Michael Rubin                         Name: Bruce A. Ullery
      ---------------------------                 --------------------------
        (Please type or print)                      (Please type or print)

                                       32
<PAGE>

                                 Attachment A

                               (TO BE COMPLETED)

Domain Name:

Format of Retailer Content:

Project Liaisons:
             For GSE.C:                             For Retailer:

FEATURES SET
------------

    1.     PRODUCT SEARCH
    2.     BROWSE CATEGORIES
    3.     RECOMMENDATION TOOLS
    4.     ADVANCE PRODUCT PRESENTATION
    5.     SHOPPING CART
    6.     GIFT GIVING FUNCTIONALITY
    7.     REMOTE PUBLISHING TOOLS FOR HUMAN RESOURCES AND PRESS ROOM
    8.     SALES TAX CONFIGURATION
    9.     PRODUCT REVIEWS
    10.    24/7 CUSTOMER SUPPORT
    11.    AFFILIATE PROGRAM FUNCTIONALITY
    12.    ON LINE GIFT CERTIFICATES
    13.    LAND BASED STORES GIFT CERTIFICATES
    14.    STORE LOCATOR
    15.    FINANCIAL INFORMATION
    16.    FREQUENTLY ASKED QUESTIONS
    17.    COMMUNITY PROGRAMS
    18.    COMPANY PROFILE
    19.    ON LINE ORDER STATUS

MILESTONE DELIVERY SCHEDULE:
---------------------------

TASK                                              ESTIMATED COMPLETION DATE
----                                              -------------------------

DISCOVERY AND PLANNING                            MARCH 15, 1999
COMMENCE ENGINE ENGINEERING                       JULY 31, 1999
ESTABLISH FULFILLMENT CAPABILITIES                APRIL 30, 1999
RETAILER WEB SITE DEVELOPMENT                     JULY 31, 1999
QUALITY CONTROL REVIEW AND REVISIONS              AUGUST 21, 1999
ALPHA TESTING                                     SEPTEMBER 1, 1999
BETA  (SOFT LAUNCH)                               SEPTEMBER 30, 1999
WEB SITE LAUNCH TO GENERAL PUBLIC                 OCTOBER 1 - DECEMBER 1,1999
MEDIA AND PROMOTIONS                              OCTOBER 1 - DECEMBER 1,1999

                     SCHEDULE 1 TO E - COMMERCE AGREEMENT
                     ------------------------------------

                RETAILER'S TRADEMARKS, TRADENAMES AND LOGOS TO
                ----------------------------------------------

                                       33
<PAGE>

----
 MC  SPORTS
----

MC Sports has their name and logo as a registered trademark.

                                       34

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