Document:

EX-10.262

  Exhibit 10.26AX

  THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

   

   

  FIFTY-EIGHTH AMENDMENT

  TO 

  CONSOLIDATED

  CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

  BETWEEN

  CSG SYSTEMS, INC.

  AND

  CHARTER COMMUNICATIONS OPERATING, LLC

   

   

  SCHEDULE AMENDMENT

   

  This Fifty-eighth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Operating, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Consolidated CSG Master Subscriber Management System Agreement effective as of August 1, 2017 (CSG document no. 4114281), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

   

  1.	Customer desires, and CSG agrees, to develop, deliver and maintain an interface that [**** ***** *********** ** ********** ***********], commonly known as “[*****,” (“***** ***********]”) with [*** ********* ******** (“***]”) for the purpose of [****** ***** ************* *************] and [************] to [*** (the “***** *********** ***********]”) such that Customer will be prompted in [***** ***********] and, as a result, will have the [******* to **** ******* in *** based on **** ***** ************* **** ***** *** **** ******* ****** ***** **** ** ********** in the ***** ***********].

   

  2.	As a result and upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F, “Fees, ” Section 2, "CSG Products," subsection II, “Workforce Express,” shall be amended to add a new subsection “E,” “[*** ***** *********** ***********],” as follows:

   

  II.	Workforce Express

   

  			
	Description of Item/Unit of Measure
	Frequency
	Fee

	E.    [***  ***** *********** ***********]
	 
	 

	1.[*********** *** **************] (Note 16)

	[*** *******]
	[*****]

	2.[*********** *** ******* ********] (Note 17) (Note 18) (Note 19)

	[*******]
	$[********]

  Note 16: Development and implementation of the integration and associated fees shall be mutually agreed upon and documented in the [*** ***** *********** ***********] SOW (CSG document no. [*****]) to be executed by CSG and Customer.

  Note 17:  Maintenance and Support Fees will include up to [****** (**) ***** of support, *******, for the purposes of (i) ********* ********** ********* and ********* ******** ******** and (ii) ********** ******* ********* ********** ******].  Any hours requested by Customer in excess of such [****** (**) ***** per *****] shall be billed to Customer on a [**** and *********] basis at the then current Technical Services Rate (or as otherwise mutually agreed by the parties) in a separate Statement of Work.  The foregoing notwithstanding, Customer will not be billed for any Maintenance and Support Fees related to any production issues (as set forth in (ii) above) caused by CSG.  Maintenance and Support Fees will not include pre-release testing or changes required by use of new features, functions, products, or substantive configuration changes.

  Note 18: Maintenance and Support Fees will be invoiced [*******, commencing in the first full ***** following CSG’s delivery of the  *********** defined in the *** ***** *********** ***********]SOW.

   

   

  

  Exhibit 10.26AX

  Note 18:  Customer [*** *********** *********** and *******] at any time; provided, however, Customer shall provide no less than [****** (**) *****] written notice (email is sufficient) prior to discontinuing the Maintenance and Support services and Customer shall concurrently discontinue use of the [*** ***** *********** ***********]. The Maintenance and Support Fee for the [***** *****] of the Maintenance and Support services will be due in full regardless of the date on which the notice of termination is provided and the Maintenance and Support services provided to Customer shall cease and no longer be available.

  Note 19:  The [*******] Maintenance and Support Services Fee, referenced above, will be subject to the [****** adjustment to fees, pursuant to ******* ***] of the Agreement.

   

   

   

  THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Amendment Effective Date").

  					
	CHARTER COMMUNICATIONS OPERATING, LLC (“CUSTOMER”)
By: Charter Communications, Inc., its Manager
	 
	CSG SYSTEMS, INC. (“CSG”)

	By:
	/s/ Keyul Patel
	 
	By:
	/s/ Gregory L. Cannon

	Name:
	Keyur Patel
	 
	Name:
	Gregory L. Cannon

	Title:
	Vice President
	 
	Title:
	SVP, General Counsel & Secretary 

	Date:
	Dec 28, 2021
	 
	Date:
	Dec 28, 2021EX-10.263

  Exhibit 10.26AY

   

  THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

   

   

  FIFTY-NINTH AMENDMENT

  TO 

  CONSOLIDATED

  CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

  BETWEEN

  CSG SYSTEMS, INC.

  AND

  CHARTER COMMUNICATIONS OPERATING, LLC

   

  SCHEDULE AMENDMENT

   

  This Fifty-ninth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Operating, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Consolidated CSG Master Subscriber Management System Agreement effective as of August 1, 2017 (CSG document no. 4114281), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment are in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

   

   

  WHEREAS, Customer has previously purchased and CSG has provided Benchmark Series Kiosk Units more particularly described in and pursuant to the terms and conditions of the Agreement; and

   

  WHEREAS, as a result of discussions between the parties, the parties agree to amend terms of the Agreement with respect to the Precision eCare® Payment Kiosks such that CSG will provide for an upgrade to the Warranty to be available for certain of the Benchmark Series Kiosk Units, and will make such upgrade to the Warranty available for Customer’s purchase and consumption.

   

  NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CSG and Customer agree to the following as of the Amendment Effective Date (defined below):

   

   

  1.Customer desires to purchase and consume and CSG agrees to provide an upgrade to the Warranty available to the Benchmark Series Kiosk Units, pursuant to the terms and conditions stated herein and in the Agreement (the “Warranty Upgrade”).  As a result, and upon execution by the parties of this Amendment, the Agreement is amended as follows:

   

  Schedule C, “Recurring Services,” Exhibit C-4(a), “CSG Precision eCare® Services,” subsection entitled, “Model E,”, “Exhibit Attachment D,” “Precision eCare Payment Kiosks,” is hereby amended by inserting the following new “Exhibit 2 to Exhibit Attachment D for [********* ****** ******* ******],” to the Agreement, attached hereto as Attachment 1.

   

  2.Further, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F, of the Agreement, “Fee Schedule,” “Section 1. CSG SERVICES,” Subsection III, “Payment Procurement,” subsection D., Precision eCare Payment Kiosks,” shall be deleted in its entirety and replaced as follows:

   

   

   

  D.   [********* ****** ******* ******] (Note 6)  

   

  

  Exhibit 10.26AY

  			
	Description of Item/Unit of Measure
	Frequency
	Fee

	1.Kiosk Unit Purchase and Deployment Fees ([*** ***** ****; ******** ************, *************, ********] (Note 1)

	[********]
	       [*****]

	2.Kiosk Software Support Services Fees ([*** ***** ****]) (Note 2) (Note 7)

	 
	 

	a.[**** * – up to and including *** ******* (***]) units in service

	[*******]
	$[******]

	b.[**** ** – *** ******* *** (***) units up to and including **** ******* *********** (***]) units in service

	[*******]
	$[******]

	c.[**** *** – **** ******* (***) units up to and including ***** ******* ********** (***]) units in service

	[*******]
	$[******]

	d.[**** ** – ***** ******* ***** (***) units up to and including **** ******* *********** (***]) units in service

	[*******]
	$[******]

	e.[**** * – *** ******** (*****]) or more units in service

	[*******]
	$[******]

	3.Customer-specific Graphic Design Fees (for front and side graphics; [*** ***** ****]) (Note 3)

	[********]
	$[******]

	4.Kiosk Equipment Upgrades; Replacement Hardware Component Parts/Component Kit (Note 4)

	[*** *******]
	The price on the then-current [********* ***** ****]

	5.EMV Upgrade  Fees (Note 5)

	 
	 

	a.Additional Kiosk Units delivered to Customer that have been designed for EMV retrofit prior to delivery to Customer

	[*** ***** ****]
	[*** ** ******] $[********]

	b.Existing Kiosk Units and Additional Kiosk Units delivered to Customer that have not been designed for EMV retrofit prior to delivery to Customer

	[*** ***** ****]
	[*** ** ******] $[********]

	6.    [********* ******* ***** ***** ******** *******] (Note 8)
	[*** ***** ****; ********]
	$[********]

  Note 1: The quoted price applies to the [******** **********] (as defined below) and the [***** ********] (as defined in Attachment D to Exhibit C-4(a)) and includes the [******** for the ******** ******] (as defined in Section 1 of “Additional Warranty Terms,” of Exhibit 1 to Exhibit Attachment D, “Warranty,” of Exhibit Attachment D to Exhibit C-4(a) of the Agreement) commencing upon the date of delivery of the Kiosk Unit(s) to Customer's designated location(s).  Desired upgrades to Hardware Components of the Kiosk Unit (other than the EMV Upgrade as defined in Note 5 below) are available to Customers at the price applicable pursuant to Note 4 below (Kiosk Equipment Upgrades; Replacement Hardware Component Parts/Component Kit) or, if the requested upgrade or part or component requested by Customer(s) is not set forth therein, on a “[*** *****]” basis which shall be incorporated into a Statement of Work for implementation, support or other technical services associated with the Hardware Components and/or associated accessory or additional equipment.  The quoted price for a Kiosk Unit also includes all [****** and related expenses associated with the ************ and *************] of the Kiosk Unit and with performance of the [******** ********].  CSG and the applicable Customer shall execute a mutually agreed upon Statement of Work for such Kiosk Unit purchase(s) to reflect the agreed upon purchase price, the then-applicable Thinman Specifications or Benchmark Series Specification, as applicable (as defined in each such applicable Statement of Work) and Kiosk Software Specifications (as defined in Attachment D of Exhibit C-4(a)) as well as delivery, implementation and acceptance testing specifics.  As used herein, the term “[******** **********” means, collectively, the ******** ***** ******** ********** (as defined in in Attachment D of Exhibit C-4(a)) and the ********** ***** ******** **********] (as defined in Attachment D of Exhibit C-4(a)).  

  Note 2: Kiosk Software Support Services Fees include Kiosk Software maintenance and support in accordance with Schedule H of the Agreement and future Updates and CSG defined enhancements specific to CSG’s Kiosk Software (collectively, “[***** ******** ******* ********]”).  For avoidance of doubt, Customer may, at its option, purchase Kiosk Software Support Services after the expiration of the Warranty for some or all of the Benchmark Series Kiosk Units and/or any such Additional Kiosk Units and/or the Existing Kiosk Unit on which the Kiosk Software is loaded.  The Kiosk Software Support Fees for each Kiosk Unit will be invoiced [******* following ********'* **********] (as defined in the applicable Statements of Work between CSG and Customer for the period commencing as of the [**** of ******** of each **** ***** ****] to Customer's designated location pursuant to the Agreement; provided however, if implementation of a Kiosk Unit is delayed due to CSG or Hardware TPV-caused issues, then the commencement date of the initial Kiosk Software Support Services term shall instead be the date of [********** of such ***** ****].  If following the Warranty Period, a Customer terminates use of a Kiosk Unit in accordance with the Agreement and such termination date is effective during a ******* billing 

   

  

  Exhibit 10.26AY

  period, CSG will bill Customer the Software Support Services Fees for the [******* of the *****] that the Software Support is provided, pro-rating the billing period for the actual termination date.

  Note 3: Any additional Customer-requested design graphics services will be performed pursuant to a separate Statement of Work which may include additional fees for such services.

  Note 4:  Customer and CSG acknowledge and agree that, following the delivery date of a Kiosk Unit to Customer's designated location, any changes that occur in the EMV Standard (defined below), the Legal Requirements (as defined in Exhibit C-4(a) Attachment D) and/or the Currency Update Requirements (as defined in Exhibit C-4(a) Attachment D) that impact the Hardware Components of such Kiosk Unit will, upon completion of the Customer requested hardware upgrade or replacement, be subject to the additional fees for any additional or replacement Hardware Components that are set forth in the then current [*********] Price List; provided however, that any necessary or appropriate firmware and drivers associated with such additional or replacement hardware shall be provided to such Customer [** ** ********** ******].

  Note 5: “[*** *******]” means the provision, installation and configuration of all Hardware Component modifications, additions or replacements, any necessary or appropriate firmware and drivers associated with such Hardware Component modifications, additions or replacements, and all Kiosk Software enhancements, necessary in order for the Kiosk Unit to comply with the current version of the technical specifications for the inter-operation of integrated circuit cards (“[**** *****]”) and Chip Card capable point of sale terminals for authenticating credit and debit card transactions as defined by [****** ***] and any related specifications or requirements of any payment card network such as VISA, MasterCard, Discover and AMEX applicable to terminals (collectively, the “[*** ********”). The *** ******* *** includes all ****** and ******* expenses associated with the ************ and *************] of such modified, additional or replacement Hardware Components and Kiosk Software enhancements.  For purposes of clarification, each Additional Kiosk Unit delivered to Customer(s) shall be capable of being upgraded to meet the EMV Standard.  Once an EMV Standard compliant Kiosk Unit is offered by CSG, (a) the Hardware Components for each Kiosk Unit shall automatically be amended to set forth the additional or replacement hardware for such EMV Standard compliant Kiosk Unit for any Existing and Additional Kiosk Units and (b) from that point forward, CSG may only ship EMV Standard compliant Kiosk Units to Customer.

  Note 6: Only the [***** ******** ******* ******** **** listed in the table above are subject to ******** pursuant to ******* ***] of the Agreement.

  Note 7: The [******] rates are designed to be cumulative meaning that if Customer has elected Kiosk Software Support Services for [**** ******* ***** (***) Kiosk Units during the respective ******* billing period, Customer shall pay the then-current **** *** per unit rate for all **** ******* ***** (***]) Kiosk Units.  The [*******] maintenance rate to be invoiced for the existing Kiosk Units shall be the then-current [**** *** rate based on *** ******] of Kiosk Units in service on the last day of the respective [*******] billing period.

  Note 8:  “[********* ****** ***** ***** ******** *******]” shall mean Customer’s ability to elect to purchase and consume (i) the Warranty for an additional [*** (*) ****] period and (ii) Warranty Cleaning Services for:

  •Benchmark Series Kiosk Units purchased by Customer under that certain Statement of Work (CSG document no. 4132764), executed by the parties and effective as of [*** **], 2020, (“Benchmark Series Kiosk Unit SOW”), pursuant to that certain Change Order (CSG document no. [*****]) to the Benchmark Series Kiosk Unit specifying (i) the Benchmark Series Kiosk Units for which Customer has requested, and (ii) for which CSG will provide the Warranty Upgrade (“Benchmark Series Kiosk Unit SOW Change Order”); and

  •Benchmark Series Kiosk Units purchased by Customer, pursuant to the Agreement, from and after the Amendment Effective Date of that certain Fifty-ninth Amendment to the Agreement (“Subsequent Benchmark Series Kiosk Units”) and as agreed by the parties in any subsequent Statement(s) of Work for implementation of each/any Benchmark Series Kiosk Unit(s) for which Customer elects the Warranty Upgrade that will be invoiced by CSG to Customer and Customer shall pay CSG the specified fees in line item 6 of the fee table above.

  For purposes of clarification, Customer’s ability to purchase and utilize the Warranty Upgrade is limited to only Benchmark Series Kiosk Units purchased in the Benchmark Series Kiosk Unit SOW and Subsequent Benchmark Series Kiosk Units (each as defined above in this Note 8) purchased by Customer.  Additionally, Customer’s ability to purchase and utilize the Warranty Upgrade for Benchmark Series Kiosk Units under the Benchmark Series Kiosk Series SOW must be identified by Customer, agreed by CSG and documented in that one (1) certain Benchmark Series Kiosk Units SOW Change Order.  For purposes of clarification, Customer shall specify whether purchase of any Subsequent Benchmark Series Kiosk(s) shall be for the Warranty Period (i.e., the [******] Warranty Period under the Agreement) or if such purchase shall be for the Warranty Period and the Warranty Upgrade.in the Statement(s) of Work for implementation of each/any purchased Subsequent Benchmark Series Kiosk Units. For clarification, regardless of the purchase date of the Kiosk Unit under the Benchmark Series Kiosk Unit SOW or the Warranty Upgrade under the Benchmark Series Kiosk Unit Change Order, the Warranty Period commences upon installation of the Kiosk Unit, and the Warranty Upgrade commences immediately upon expiration of the Warranty Period.

   

   

  

  Exhibit 10.26AY

  For purposes of clarification, any terms to the contrary notwithstanding, the parties acknowledge and agree CSG shall invoice and Customer shall pay Kiosk Software Support Services Fees [*******], as provided in and pursuant to the terms of Schedule F, “Fees,” “Section 1. CSG SERVICES,” Subsection III, “Payment Procurement,” subsection D., Precision eCare Payment Kiosks, line item 2 of the fee table and Note 2.

   

  THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the “Amendment Effective Date”).

   

  					
	CHARTER COMMUNICATIONS OPERATING, LLC (“CUSTOMER”)
By: Charter Communications, Inc., its Manager
	 
	CSG SYSTEMS, INC. (“CSG”)

	By:
	/s/ Pattie Eliason
	 
	By:
	/s/ Gregory L. Cannon

	Name:
	Pattie Eliason
	 
	Name:
	Gregory L. Cannon

	Title:
	SVP, Spectrum Stores and Retail Sales 
	 
	Title:
	Chief Legal Officer

	Date:
	Nov 16, 2021
	 
	Date:
	Nov 16, 2021

   

   

  ATTACHMENT 1

   

  Exhibit 2

   

  to

   

  Exhibit Attachment D for Precision eCare® Payment Kiosks

   

   

  UPGRADE WARRANTY

   

  Benchmark Series Kiosk Units Warranty Upgrade:  CSG will provide and Customer will have the right (but not the obligation) to purchase and consume the Benchmark Series Kiosk Units Warranty Upgrade as such Benchmark Series Kiosk Units Warranty Upgrade is described in that certain Fifty-ninth Amendment to the Agreement executed by the parties (CSG document no. 36958).

   

  1.	Additional Warranty:

  	The Upgrade Warranty shall include (i) an additional [*** (*) ****] period of the Warranty that shall commence immediately upon expiration of the Warranty Period (as defined in Section 1, “Term,” of the “Additional Warranty Terms” of “Exhibit 1 to Exhibit Attachment D for Precision eCare® Payment Kiosks”) and shall continue thereafter for the referenced [*** (*) ****] period (the “Additional Warranty Period”).  

  	 

  2.	Warranty Cleaning Services:

  	Commencing upon the Amendment Effective Date of the Fifty-ninth Amendment to the Agreement, during the Warranty Period and the Additional Warranty Period described in Section 1 above, CSG (by and with its Hardware TPV) shall provide [******] cleaning services (the “Warranty Cleaning Services”) with respect to each of the Existing Benchmark Series Kiosk Units purchased by Customer pursuant to the Benchmark Series Kiosk Unit SOW (as amended) and deployed at a Customer location and to each of the Subsequent Benchmark Series Kiosk Unit for which Customer has elected to purchase the Warranty Upgrade.  To initiate the Warranty Cleaning Services, a technician will be scheduled by CSG (through its Hardware TPV) to arrive at the Customer location with all necessary materials and tools and such technician shall perform the Warranty Cleaning Services, and ensure upon completion, that the Existing Benchmark Series Kiosk Units and the Subsequent Benchmark Series Kiosk Units are performing in accordance with the Benchmark Series Specifications.  For purposes of clarification, the Warranty Cleaning Services will not include Warranty Services identified by the technician.  Any such issues identified by the technician will be reported by the technician to Customer and Customer shall initiate notification to CSG pursuant to the Trouble Report and Process of the Hardware Warranty and Onsite Hardware Warranty Services.

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