Document:

Exhibit
10.22

On October 9, 2006,
RightNow Technologies, Inc. (the “Company”) appointed Jay Rising as President
of Field Operations pursuant to the terms of an offer letter which is
substantially the same as the Company’s form of executive officer offer letter
that was filed as Exhibit 10.9 to the Company’s registration statement on Form
S-1 (File No. 333-115331) initially filed with the Securities and Exchange
Commission on May 10, 2004, as amended, and which form (but not the schedule
attached thereto) is incorporated herein by reference.  Set forth below are the material terms of the
offer letter with Mr. Rising that are different from the Company’s form of
executive officer offer letter.

	
  Name

  	
   

  	
  Letter

  Date

  	
   

  	
  Salary

  	
   

  	
  Number

  of Option

  Shares

  	
   

  	
  Vesting Acceleration

  	
   

  	
  Bonus

  	
   

  	
  Other Key Terms

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Jay Rising

  	
   

  	
  9/27/06

  	
   

  	
  $275,000

  	
   

  	
  150,000

  	
   

  	
  Acceleration of 100% of Mr. Rising’s then-unvested
  options in the event of a change of control and termination of Mr. Rising’s
  employment within 12 months following the change of control. 

   

  Acceleration of 12.5% of Mr. Rising’s then-unvested
  options in the event of termination of Mr. Rising’s employment other than for
  cause.

  	
   

  	
  Offer letter states Mr. Rising is entitled to an
  on-target bonus potential of $200,000 per annum.

  	
   

  	
  If Mr. Rising’s employment is terminated for a reason
  other than cause, he will be paid salary continuation for 6 months (based on
  his salary and bonus) and vesting will accelerate on 12.5% of his
  then-unvested options. 

   

  If Mr. Rising’s employment is terminated within 12
  months following a change in control, he will be paid salary continuation for
  6 months (based on his salary and bonus) and vesting will accelerate on 100%
  of his then-unvested options. 

   

  Mr. Rising will be entitled to receive up to $30,000
  in normal, reasonable relocation expense reimbursement if he relocates to
  Bozeman, Montana, which he must reimburse the Company if he voluntarily
  terminates his employment with the Company within six months of his date of
  hire. Mr. Rising will be entitled to receive the same amount in relocation
  expense reimbursement for moving out of Bozeman, Montana if his employment is
  terminated within the first three years for any reason other than cause.Exhibit
10.23

Greg Gianforte

CEO and Founder

 

October 7, 2006

 

Peter Dunning

543 Gramercy Drive

Marietta, GA 30068

Dear Peter,

I am terminating
your appointment as President of Field Operations, effective immediately.  Subject to the paragraph below, such
termination shall not be a termination of your employment with the
Company.  We understand that you are
concurrently tendering your resignation as an officer of the Company.

Pursuant to the
terms of the attached letter agreement, RightNow hereby offers you continued
employment through August 9, 2007, upon which your employment will terminate.

I am very grateful
to you for the contribution that you have made to the Company during a period
of significant growth.  I thank you also
for offering to make yourself available to provide transition assistance and
general advice to the Company under the attached letter agreement, and wish you
all the very best.

 

	
  Sincerely,

  
	
   

  
	
  /s/ GREG GIANFORTE

  	
   

  
	
   

  
	
  Greg Gianforte

  

40 Enterprise
Blvd. · PO Box 9300 ·
Bozeman, MT 59718-9300

ph. 406.522.4200 ·
Toll Free 877.363.5678 · fx. 406.522.2903

www.rightnow.comExhibit
10.24

Greg Gianforte

CEO and Founder

October 7, 2006

Peter Dunning

543 Gramercy Drive

Marietta, GA 30068

Dear Peter,

This letter sets
out the basis on which RightNow offers you continued employment.  If the terms are acceptable please sign this
letter and return it to me.  Once signed
by you, this letter will entirely supercede, replace and cancel the terms of
your employment offer letter dated July 22, 2003 (“Original Offer Letter”).

1.               You
will continue as an employee of RightNow with no interruption of service in the
capacity set out in paragraph 2 until the end of business on August 9, 2007.

2.               You
will make yourself available for up to 25 hours on average in each week to
provide transition and other services as requested by RightNow, provided that
any services provided by you during such time of availability will be provided
on such dates, at such times, at such places and in such manner and using such
means, including telephone conferences, as agreed upon by you and RightNow from
time to time in each party’s sole discretion. 
Subject to the foregoing, this may take the form of participating in
customer calls, providing advice to the President of Field Operations and to
other members of the Management Team, participating in special projects, considering
and evaluating strategic and tactical planning and operations issues, and
providing general transition assistance, as may be mutually agreed upon from
time to time. In this capacity, you will report directly to me.

3.               You
will be eligible to continue to participate in all of the normal benefit plans
available to other employees without any interruption in your rights or
accruals thereunder.  Any annual leave
accrued to date and that continues to accrue during your continued employment
will be paid on your last day of employment. If you become ineligible to
participate in RightNow’s Employee Health Benefit Plan, RightNow will pay you a
monthly sum through the end of business on October7, 2007 to reimburse you for
COBRA costs (“COBRA Costs”) that you incur during that period.

4.               During
your continued employment, you will be paid a base salary of $465,000.00 per
annum.  You will not be eligible for any
bonus payments.

40 Enterprise
Blvd. · PO Box 9300 ·
Bozeman, MT 59718-9300

ph. 406.522.4200 · Toll Free 877.363.5678 ·
fx. 406.522.2903

www.rightnow.com

5.               If
your continued employment ends for any reason whatsoever prior to August 9,
2007, including without limitation due to your death, your disability, or
termination by RightNow, other than upon your voluntary resignation, RightNow
will (a) continue to pay you or, upon your death, your estate, the base salary
described in paragraph 4 through the end of business on August 9, 2007, and (b)
pay the COBRA Costs. RightNow will not terminate your continued employment
other than for “Cause” as defined in Section 15(b)(iv) of the Stock Option
Agreements pertaining to your August 6, 2003 stock option grant.

6.               During
your continued employment, you will continue to comply with RightNow’s
policies, including without limitation the Code of Ethics and Business Conduct,
the Insider Trading Policy, and the Employee Inventions and Proprietary Rights
Assignment Agreement signed by you upon commencement of your employment with
RightNow (“Rights Agreement”). The indemnification agreement between you and
RightNow that became effective on May 18, 2004 (“Indemnification Agreement”)
shall continue to apply in accordance with its terms, and you will continue to
have all rights and benefits of indemnification provided therein. You will also
continue to have all rights and benefits, if any, under any insurance
maintained by RightNow from time to time for the benefit of RightNow’s current
or former directors, officers and employees in accordance with the respective
terms thereof (“Insurance”).

7.               In
consideration of this offer, you hereby waive all of your entitlements under
the Original Offer Letter, including without limitation, your entitlements to
salary continuation and accelerated vesting of stock options. The stock option
agreements that govern the grant to you of stock options will continue to apply
in accordance with their express terms, including terms in such stock option
agreements that provide for the acceleration of unvested stock options.

8.               In
consideration of your continued employment, RightNow hereby waives all of your
obligations under the Original Offer Letter, including without limitation, the
requirement that you establish or maintain a residence in Bozeman, Montanan for
six months per year.

9.               In
consideration of your continued employment, RightNow desires to make certain
acknowledgments and modifications with respect to the Rights Agreement as
described in this paragraph 9. RightNow hereby agrees that your continued
duties to RightNow will be only those duties described in this letter,
notwithstanding the first sentence of Section 1 of the Rights Agreement.
RightNow hereby acknowledges that you may engage in other employment or other
activities at any time during the period from the date of this letter through
August 9, 2007, and hereby consents to such other employment and activities and
waives the restrictions under Section 1 of the Rights Agreement, subject in
each case to the restrictions described in paragraph 10. RightNow hereby agrees
that any Inventions and any associated intellectual property rights which you
may solely or jointly conceive, develop or reduce to practice after the date of
this letter will not be subject to or governed by Section 10 of the Rights
Agreement, and without limiting the foregoing, will not be property of
RightNow.

 2
 

 

10.         During
your continued employment with RightNow, you will not directly or indirectly
provide services in the field of design, development, manufacture, marketing or
sale of customer relationship management software.

11.         You
hereby resign as an officer of RightNow effective immediately.

12.         You
hereby release RightNow, its officers, directors, agents, employees and
shareholders (“Released Parties”) from any liability, cost or expense arising
in connection with the termination of your appointment as President of Field
Operations; your employment with the Company; the termination of your
entitlements under the Original Offer Letter; and all claims, demands, rights,
and causes of action that have been or could be alleged against any of said
Released Parties in connection with your employment, prior employment
agreements or offer letters, or the termination of such employment, as
explained further below, provided you will not release, and will not be deemed
to have released, any of your rights or benefits under or described in this
letter, including without limitation under the Indemnification Agreement or
under the Insurance.

13.         You
also certify that this release constitutes a knowing and voluntary waiver of
any and all rights or claims that exist or that you have or may claim to have
under the Federal Age Discrimination in Employment Act (“ADEA”), as amended by
the Older Workers Benefit Protection Act of 1990 (“OWBPA”), which is set forth
at 29 U.S.C. § § 621, et seq. (the “ADEA Release”).  The ADEA Release does not govern any rights
or claims that may arise under the ADEA after the date of your execution of
this agreement.  You acknowledge that you
(a) have read the ADEA Release, (b) have been provided a full and ample opportunity
to study it, including a period of at least 21 days within which to consider
it, (c) have been advised in writing to consult with an attorney prior to
signing it, and (d) are signing it voluntarily with full knowledge that it is
intended, to the maximum extent permitted by law, as a complete release and
waiver of any and all claims. You further acknowledge that you are aware of
your right to revoke the ADEA Release in this paragraph 13 by notice to me at
any time within the seven-day period following the date you sign it and that
this paragraph and RightNow’s obligation to continue your employment and pay
the salary specified in paragraph 4 shall not become effective or enforceable
until the seven-day revocation period has expired; however the remainder of
this agreement shall remain in full force and effect.

A signed copy of this letter should be returned to my attention via
facsimile on 406 522 4299.

Yours Sincerely,

	
  /s/ GREG GIANFORTE

  	
   

  
	
  Greg Gianforte

  

 

 3
 

 

I UNDERSTAND AND VOLUNTARILY AGREE WITH THE ABOVE.

	
  /s/ PETER DUNNING

  	
   

  
	
  Peter Dunning

  

 

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