Document:

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                                                                   Exhibit 10.11

                                 PROMISSORY NOTE

$142,800.00                       Austin, Texas                    June 30, 1999
 ----------

     FOR VALUE RECEIVED, the undersigned, Craig Cantrell (the "Maker"), hereby
unconditionally promises to pay to the order of Netpliance, Inc., a Texas
corporation, (the "Payee"), at its offices in Austin, Texas or such other
address given to the Maker by the Payee, the principal sum of One Hundred Forty
Two Thousand Eight Hundred and No One-Hundredths Dollars ($142,800.00), in
lawful money of the United States of America, together with interest on the
unpaid principal balance from day-to-day remaining, computed from the date
hereof until payment in full of the principal sum at the rate per annum of seven
percent (7%).

     1.   Payment. The principal of and interest upon this promissory note (the
          -------
"Note") shall be due and payable on June 30, 2004.

     2.   Application of Payment. Payments made to the Payee by the Maker
          ----------------------
hereunder shall be applied first to accrued and unpaid interest on the principal
amount of this Note and then to the outstanding principal amount of this Note.

     3.   Security Interest. This Note is secured by a security interest
          -----------------
evidenced by that certain Pledge Agreement (the "Pledge Agreement"), dated June
30, 1999, by and among Maker and Payee.

     4.   Waivers. Maker waives demand for payment, presentment, protest, notice
          -------
of protest and non-payment, or other notice of default, notice of acceleration
and intention to accelerate, and agrees that its liability under this Note shall
not be affected by any renewal or extension in the time of payment hereof or any
other indulgences and hereby consents to any and all renewals, extensions,
indulgences, releases or changes.

     No waiver by Payee of any of its rights or remedies hereunder shall be
considered a waiver of any other or subsequent right or remedy of Payee; no
delay or omission in the exercise or enforcement by Payee of any such rights or
remedies shall be construed as a waiver thereof; and no exercise or enforcement
of any such rights or remedies shall be held to exhaust any such right or
remedy.

     5.   Events of Default. An "event of default" shall exist hereunder if any
          -----------------
one or more of the following events shall occur and be continuing:

          (a)  the Maker shall fail or refuse to pay when due any principal of,
     or interest upon, this Note when due and payable;

          (b)  the Maker shall (i) apply for or consent to the appointment of a
     receiver, trustee, custodian, intervenor or liquidator of the Maker or of
     all or a substantial part of its assets, (ii) file a voluntary petition in
     bankruptcy, admit in writing that it is unable to pay its debts as they
     become due or generally not pay its debts as they become due, (iii) make a
     general assignment for the benefit of creditors, (iv) file a petition or
     answer seeking reorganization or an arrangement with creditors or to take
     advantage of any bankruptcy or insolvency laws, (v) file an answer
     admitting the material allegations of, or consent to, or

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     default in answering, a petition filed against it in any bankruptcy,
     reorganization or insolvency proceeding, or (vi) take corporate action for
     the purpose of effecting any of the foregoing;

          (c)  an involuntary petition or complaint shall be filed against the
     Maker seeking bankruptcy or reorganization or the appointment of a
     receiver, custodian, trustee, intervenor or liquidator of the Maker, or of
     all or substantially all of its assets, and such petition or complaint
     shall not have been dismissed within thirty (30) days of the filing
     thereof; or an order, order for relief, judgment or decree shall be entered
     by any court of competent jurisdiction or other competent authority
     approving a petition or complaint seeking reorganization of the Maker or
     appointing a receiver, custodian, trustee, intervenor or liquidator of the
     Maker, or of all or substantially all of its assets; or

          (d)  the failure to have discharged within a period of ten (10) days
     after the commencement thereof any attachment, sequestration or similar
     proceedings against any of the Maker's assets.

     6.   Remedies. Upon the occurrence of any Event of Default, the Payee may,
          --------
at its option, declare the entire unpaid balance of principal and accrued
interest on this Note to be immediately due and payable and exercise any and all
remedies permitted by the Pledge Agreement or applicable law, provided, however,
upon the occurrence of any of the Events of Default described in items 5.(b) or
5.(c) above, the entire unpaid balance of principal and accrued interest upon
this Note shall, without any action by the Payee, immediately become due and
payable without demand for payment, presentment, protest, notice of protest and
non-payment, or other notice of default, notice of acceleration and intention to
accelerate or any other notice, all of which are expressly waived by the Maker.

     7.   Prepayments. The Maker may prepay this Note, without penalty, in whole
          -----------
or in part, at any time, by giving the Payee written notice of the amount to be
prepaid at least two days prior to the date of prepayment.

     8.   Usury Savings Clause. Any provision herein, in any other document
          --------------------
securing the payment of this Note, or in any other agreement or commitment
between the Maker and the Payee, whether written or oral, expressed or implied,
to the contrary notwithstanding, the Payee shall never be entitled to charge,
receive, or collect, nor shall amounts received hereunder be credited as
interest so that the Payee shall be paid, a sum greater than interest at the
maximum nonusurious interest rate, if any, that at any time may be contracted
for, charged, received, or collected on the indebtedness evidenced by this Note
under applicable law (the "Maximum Rate"). It is the intention of the parties
that this Note, and all other instruments securing the payment of this Note or
executed or delivered in connection herewith, shall comply with applicable law.
If the Payee ever contracts for, charges, receives, or collects, anything of
value which is deemed to be interest under applicable law, and if the occurrence
of any circumstance or contingency, whether acceleration of maturity of this
Note, delay in advancing proceeds of this Note, or other event, should cause
such interest to exceed interest at the Maximum Rate, any such excess amount
shall be applied to the reduction of the unpaid principal balance of this Note
or any other indebtedness owed to the Payee by the Maker, and if this Note and
such other indebtedness is paid in full, any remaining excess shall be paid to
the Maker. In determining whether or not the interest hereon exceeds interest at
the Maximum Rate, the total amount of interest shall be spread throughout the
entire term of this Note

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until its payment in full in a manner which will cause the interest rate on this
Note not to exceed the Maximum Rate.

     9.   Notice. All notices to be given hereunder shall be in writing and
          ------
shall be deemed given at the earlier of when actually received or three days
after being deposited in the United States mails, return receipt requested, (a)
to Maker at 6102 N. Dancer, Austin, TX, 78746 or (b) to Payee at Netpliance,
Inc., 7600A N. Capital of Texas Highway, Austin, Texas 78731. Either party may
change that party's above listed notice information by giving written notice of
the changed information to the other party at least ten days prior to such
change.

     10.  GOVERNING LAW. THIS NOTE SHALL BE CONSTRUED AND ENFORCED IN ACCORDANCE
          -------------
WITH, AND THE RIGHTS OF THE PARTIES SHALL BE GOVERNED BY, THE LAW OF THE STATE
OF TEXAS EXCLUDING (EXCEPT FOR MATTERS GOVERNED BY THE UNIFORM COMMERCIAL CODE
AS IN EFFECT IN THE STATE OF TEXAS FROM TIME TO TIME) CHOICE-OF-LAW PRINCIPLES
OF THE LAW OF SUCH STATE THAT WOULD REQUIRE THE APPLICATION OF THE LAWS OF A
JURISDICTION OTHER THAN SUCH STATE.

     11.  Collection. If this Note is placed in the hands of an attorney for
          ----------
collection, or if it is collected through any legal proceedings at law or in
equity or in bankruptcy, receivership or other court proceedings, the Maker
promises to pay all costs and expenses of collection including, but not limited
to, court costs and the reasonable attorneys' fees of the holder hereof.

                                      MAKER

                                      /s/ CRAIG CANTRELL
                                      ------------------------------------------
                                      CRAIG CANTRELL

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                                                                   Exhibit 10.12

                                PLEDGE AGREEMENT

         PLEDGE AGREEMENT (this "Agreement"), dated as of June 30, 1999, between
Craig Cantrell (together with his heirs, executor, legal representatives and
assigns, the "Pledgor") and Netpliance Inc., a Texas corporation (together with
its successors and assigns, the "Pledgee").

         Recitals. The Pledgor owns 40,000 shares (the "Shares") of the common
         --------
stock, $0.01 par value per share, of Pledgee. The Pledgor has given the Pledgee
a promissory note, dated as of June 30, 1999, in the original principal amount
of $142,800.00 in payment of the purchase price of the Shares (the "Note"). The
Pledgor has pledged the Shares and granted a security interest in the Shares to
the Pledgee to secure the repayment of the Note. This Agreement is made to set
forth the terms and conditions of such pledge and security interest.

         1.       Pledge of the Pledged Stock.
                  ---------------------------

                  (a)  In order to secure and to provide for the performance of
the obligations of the Pledgor owing to the Pledgee under the Note (the "Secured
Obligations"), the Pledgor hereby pledges, conveys, transfers, delivers and sets
over unto the Pledgee, and hereby grants to the Pledgee a continuing security
interest in the following, whether now owned or existing or hereafter acquired
or arising, and regardless of where located (all of the following indicated in
clauses (i) and (ii) being referred to as the "Collateral"):

                       (i)   the Shares, and all of the rights and privileges of
         the Pledgor with respect thereto, and all liquidating distributions
         and other payments and distributions (other than ordinary dividends
         paid thereon) with respect thereto and any other shares of the
         Pledgee's common stock and any other securities issued with respect
         thereto or in substitution or exchange therefor (collectively, the
         "Pledged Stock"); and

                       (ii)  all proceeds of any of the foregoing.

                  (b)  Concurrently with the execution and delivery of this
Agreement, the Pledgor shall deliver to the Pledgee the certificates
representing the Pledged Stock in pledge hereunder, together with duly executed
instruments of transfer or assignments in blank.

                  (c)  In the event that the Company issues any additional or
substitute shares of capital stock of any class to the Pledgor in respect of the
Pledged Stock, whether as a result of a stock split, reorganization or
otherwise, and delivers to the Pledgor certificates representing such shares,
the Pledgor shall immediately pledge and deposit with the Pledgee all such
certificates as additional collateral security for the Secured Obligations
(together with duly executed instruments of transfer or assignments in blank).
All such shares constitute Pledged Stock and are subject to all provisions of
this Agreement.

                  (d)  Notwithstanding the security interest granted by the
Pledgor to the Pledgee hereunder or any other provision hereof, the Pledgor
shall, so long as no Event of Default (as defined in the Note) shall have
occurred and be continuing, be entitled, subject to the provisions of Section 6
hereof, to exercise all rights of the owner of the Pledged Stock (including,
without limitation, the right to vote such stock and give consents,
ratifications and waivers with respect

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to such stock), and the Pledgee agrees that, unless an Event of Default shall
have occurred and be continuing, the Pledgee shall not exercise any of such
rights.

         2. Representations of the Pledgor. The Pledgor represents and warrants
            ------------------------------
that as of the date hereof that he owns all of the Pledged Stock, free and clear
of any mortgage, lien, pledge, charge, security interest or other encumbrance
upon or with respect to any property or asset of the Pledgor (including in the
case of stock, shareholder agreements, voting trust agreements and all similar
arrangements) (each a "Lien") other than the Lien created by this Agreement and
the Shareholders Agreement among the shareholders of the Pledgee dated as of
February 1, 1999, as amended (the "Shareholders Agreement") and has not assigned
any of its rights in the Pledged Stock to any individual, partnership,
corporation, limited liability company, association, trust, unincorporated
organization, or a government or agency or political subdivision thereof (each a
"Person"), except pursuant to this Agreement and the Shareholders Agreement.
None of the Pledged Stock is subject to any options to purchase or similar
rights of any Person, except as may be provided in the Shareholders Agreement.
The Pledgor is not, and will not become, a party to or otherwise bound by any
agreement, other than this Agreement and the Shareholders Agreement which
restricts in any manner the rights of any present or future holder of any of the
Pledged Stock with respect thereto.

         3. Information. The Pledgor shall, promptly upon request, provide to
            -----------
the Pledgee all information and evidence the Pledgee may reasonably request
concerning the Collateral to enable the Pledgee to enforce the provisions of
this Agreement.

         4. Transfers Subject to Security Interests. Any transfer by the Pledgor
            ---------------------------------------
of all or any portion of the Pledged Stock shall be subject to the pledge and
security interests granted in the Collateral by this Agreement and the rights of
the Pledgee hereunder and the Shareholders Agreement (the "Security Interests").

         5. Record Ownership of Pledged Stock. After the occurrence of an Event
            ---------------------------------
of Default, the Pledgee may, in its sole discretion, cause all or any of the
Pledged Stock to be transferred of record into the name of the Pledgee or its
nominee, as pledgee hereunder. After such time, the Pledgee will promptly give
to the Pledgor copies of any notices and communications received by the Pledgee
with respect to the Pledged Stock registered in its name or in the name of a
nominee.

         6. Action After Event of Default. If an Event of Default shall have
            -----------------------------
occurred and be continuing, the Pledgee shall have the right to the extent
permitted by law, and the Pledgor shall take all such action as may be requested
by the Pledgee, to vote and to give consents, ratifications and waivers, and
take any other action with respect to any or all of the Pledged Stock with the
same force and effect as if the Pledgee were the absolute and sole owner
thereof.

         7. General Authority. The Pledgor hereby irrevocably appoints the
            -----------------
Pledgee its true and lawful attorney, with full power of substitution, in the
name of the Pledgor, for the sole use and benefit of the Pledgee, but at the
Pledgor's expense as provided in Section 9 hereof, to the extent permitted by
law to exercise and, subject to the terms of this Agreement and the Shareholders
Agreement, at any time and from time to time while an Event of Default has
occurred and is continuing, all or any of the following powers with respect to
all or any of the Collateral: (i) to demand, sue for, collect, receive and give
acquittance for any and all monies

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due or to become due thereon or by virtue thereof; (ii) to settle, compromise,
compound, prosecute or defend any action or proceeding with respect thereto;
(iii) to sell, transfer, assign or otherwise deal in or with the same or the
proceeds or avails thereof, as fully and effectually as if the Pledgee were the
absolute owner thereof; (iv) to extend the time of payment of any or all thereof
and to make any allowance and other adjustments with reference thereto; and (v)
to exercise all voting rights (as directed by the appropriate parties hereunder)
with respect to the Pledged Stock and to take all actions permitted or required
to be taken by the owner of the Pledged Stock; provided, that the Pledgee shall
give the Pledgor not less than 10 days' prior notice of the time and place of
any sale or other intended disposition of any of the Collateral. The Pledgor and
the Pledgee agree that such notice constitutes "reasonable notification" within
the meaning of Section 9-504(3) of the Uniform Commercial Code as in effect in
the State of Texas from time to time (the "UCC").

         8. Remedies Upon Default. If an Event of Default shall have occurred
            ---------------------
and be continuing, the Pledgee may exercise all the rights of a secured party
under the UCC (whether or not in effect in the jurisdiction where such rights
are exercised) and, in addition, the Pledgee may, without being required to give
any notice, except as herein provided or as may be required by mandatory
provisions of law, (i) apply the cash, if any, then held by it as Collateral as
specified in Section 10 and (ii) if there shall be no such cash or if such cash
shall be insufficient to pay all the Secured Obligations in full, sell the
Collateral or any part thereof at public or private sale or at any broker's
board or on any securities exchange, for cash, upon credit or for future
delivery, and at such price or prices as the Pledgee may deem satisfactory. The
Pledgee may be the purchaser of any or all of the Collateral so sold at any such
sale. The Pledgee is authorized, in connection with any such sale, if it deems
it advisable so to do, (i) to restrict the prospective bidders on or purchasers
of any of the Pledged Stock to sophisticated investors who will represent and
agree that they are purchasing for their own account for investment and not with
a view to the distribution or sale of any of such Pledged Stock, the number of
which shall be limited as necessary to comply with all applicable securities
laws, (ii) to cause to be placed on certificates for any or all of the Pledged
Stock or on any other securities pledged hereunder a legend to the effect that
such security has not been registered under the Securities Act of 1933 and may
not be disposed of in violation of the provisions of said Act, and (iii) to
impose such other limitations or conditions in connection with any such sale as
the Pledgee deems necessary or advisable in order to comply with said Act or any
other law. The Pledgor will execute and deliver such documents and take such
other action as the Pledgee deems necessary or advisable in order that any such
sale may be made in compliance with law. Upon any such sale the Pledgee shall
have the right to deliver, assign and transfer to the purchaser thereof the
Collateral so sold. Each purchaser at any such sale shall hold the Collateral so
sold absolutely and free from any claim or right of whatsoever kind, including
any equity or right of redemption of the Pledgor which may be waived, and the
Pledgor, to the extent permitted by law, hereby specifically waives all rights
of redemption, stay or appraisal which it has or may have under any law now
existing or hereafter adopted. The notice (if any) of such sale required by
Section 7 shall (i) in the case of a public sale, state the time and place fixed
for such sale, (ii) in the case of a sale at a broker's board or on a securities
exchange, state the board or exchange at which such sale is to be made and the
day on which the Collateral, or the portion thereof so being sold, will first be
offered for sale at such board or exchange, and (iii) in the case of a private
sale, state the day after which such sale may be consummated. Any such public
sale shall be held at such time or times within ordinary business hours and at
such place or places as the Pledgee may fix in the notice of such sale. At any
such sale the Collateral may be sold in one lot as an entirety or in

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separate parcels, as the Pledgee may in its sole discretion determine. The
Pledgee shall not be obligated to make any such sale pursuant to any such
notice. The Pledgee may, without notice or publication, adjourn any public or
private sale or cause the same to be adjourned from time to time by announcement
at the time and place fixed for the sale, and such sale may be made at any time
or place to which the same may be so adjourned. In the case of any sale of all
or any part of the Collateral on credit or for future delivery, the Collateral
so sold may be retained by the Pledgee until the selling price is paid by the
purchaser thereof, but the Pledgee shall not incur any liability in the case of
the failure of such purchaser to take up and pay for the Collateral so sold and,
in the case of any such failure, such Collateral may again be sold upon like
notice. The Pledgee, instead of exercising the power of sale herein conferred
upon it, may proceed by a suit or suits at law or in equity to foreclose the
Security Interests and sell the Collateral, or any portion thereof, under a
judgment or decree of a court or courts of competent jurisdiction.

       9.    Expenses. If an Event of Default shall have occurred and be
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continuing, the Pledgor shall forthwith upon demand pay to the Pledgee the
amount of out-of-pocket expenses, including the fees and disbursements of
counsel and of any other experts, to the extent that the Pledgee has made a good
faith determination that the incurrence of such expenses is necessary or
appropriate from and after such Event of Default in connection with (a) the
administration or enforcement of this Agreement, including such expenses as are
incurred to preserve the value of the Collateral and the validity, perfection,
rank and value of the Security Interest, (b) the collection, sale or other
disposition of any of the Collateral, (c) the exercise by the Pledgee of any of
the rights conferred upon it hereunder or (d) any Event of Default. Any such
amount not paid on demand shall bear interest at the rate as announced from time
to time by Chase Bank of Texas, N.A. as its "prime rate" and shall be an
additional Secured Obligation hereunder.

       10.   Application of Proceeds. Upon the occurrence and during the
             -----------------------
continuance of an Event of Default, the proceeds of any sale of, or other
realization upon, all or any part of the Collateral and any cash held shall be
applied by the Pledgee in the following order of priorities: first, to the
                                                             -----
Pledgee for the payment of any obligations of the Pledgor under Section 9
hereof; second, to the payment of all other Secured Obligations, until all
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Secured Obligations shall have been paid in full; and third, to the Pledgor. The
                                                      -----
Pledgee may make distributions hereunder in cash or in kind or, on a ratable
basis, in any combination thereof.

       11.   Amendments, Modifications, Waivers and Consents. No amendment,
             -----------------------------------------------
modification, supplement, termination or waiver of or to any provision of this
Agreement, nor any consent to any departure by the Pledgor from any provision of
this Agreement, shall be effective unless in a writing executed by each party
hereto.

       12.   Miscellaneous.
             -------------

       12.1  Further Assurances. The Pledgor agrees that it will join with the
             ------------------
Pledgee in executing and, at its own expense, file and refile or permit the
Pledgee to file and refile, such financing statements, continuation statements
and other documents (including this Agreement) in such offices as the Pledgee
may deem necessary or appropriate and wherever required or permitted by law in
order to perfect and preserve the rights and interests granted to the Pledgee
hereby, and hereby authorizes the Pledgee to file financing statements and
amendments thereto and continuation statements relative to all or any part
thereof without the signature of the Pledgor where permitted by law, and agrees
to do such further acts and things, and to execute and deliver

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to the Pledgee such additional assignments, agreements, powers and instruments,
as the Pledgee reasonably determines to be necessary to perfect and preserve the
rights and interests granted to the Pledgee hereunder.

       12.2   No Waiver. No course of dealing and no delay on the part of the
              ---------
Pledgee in exercising any right, power or remedy shall operate as a waiver
thereof. No right, power or remedy conferred by this Agreement upon the Pledgee
shall be exclusive of any other right, power or remedy referred to herein or
therein or now or hereafter available at law, in equity, by statute or
otherwise.

       12.3   Notices. All notices to be given hereunder shall be in writing and
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shall be deemed given at the earlier of when actually received or three days
after being deposited in the United States mails, return receipt requested, (a)
to Pledgor at 6102 N. Dancer, Austin, TX, 78746 or (b) to Pledgee at Netpliance,
Inc., 7600A N. Capital of Texas Highway, Austin, Texas 78731. Either party may
change that party's above listed notice information by giving written notice of
the changed information to the other party at least ten days prior to such
change.

       12.4   Termination. This Agreement, and the assignments, pledges and
              -----------
security interests created or granted hereby, shall terminate when all Secured
Obligations shall have been fully performed, at which time the Pledgee shall
deliver all Collateral then held by the Pledgee to the Pledgor and, if requested
by the Pledgor, shall execute and deliver to the Pledgor for filing in each
office in which any financing statement relative to the Collateral or agreements
relating thereto or any part thereof shall have been filed, a termination
statement under the relevant UCC releasing the Pledgee's interest therein, and
such other documents and instruments as the Pledgor may reasonably request, all
without recourse upon or warranty whatsoever by, the Pledgee.

       12.5   Successors and Assigns. All covenants and other agreements
              ----------------------
contained in this Agreement by or on behalf of any of the parties hereto bind
and inure to the benefit of their respective successors and permitted assigns
whether so expressed or not.

       12.6   Execution in Counterparts. This Agreement may be executed in any
              -------------------------
number of counterparts, each of which shall be an original but all of which
together shall constitute one instrument. Each counterpart may consist of a
number of copies hereof, each signed by less than all, but together signed by
all, of the parties hereto.

       12.7   Severability of Provisions. Any provision of this Agreement which
              --------------------------
is prohibited or unenforceable in any jurisdiction shall, as to such
jurisdiction, be ineffective to the extent of such prohibition or
unenforceability without invalidating the remaining provisions hereof, and any
such prohibition or unenforceability in any jurisdiction shall (to the full
extent permitted by law) not invalidate or render unenforceable such provision
in any other jurisdiction.

       12.8   Integration. This Agreement and the Note represent the agreement
              -----------
of the Pledgee and the Pledgor with respect to the subject matter hereof, and
there are no promises, undertakings, representations or warranties by the
Pledgee relative to subject matter hereof not expressly set forth or referred to
herein.

       12.9   Governing Law. This Agreement shall be construed and enforced in
              -------------
accordance with, and the rights of the parties shall be governed by, the law of
the State of Texas excluding

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(except for matters governed by the UCC) choice-of-law principles of the law of
such State that would require the application of the laws of a jurisdiction
other than such State.

         12.10  Non-Recourse. The Secured Obligations are non-recourse
                ------------
obligations of the Pledgor as and to the extent set forth in the Note.

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed as of the date first above written.

                                     PLEDGOR:

                                     /s/ CRAIG CANTRELL
                                     -------------------------------------------
                                     Craig Cantrell

                                     PLEDGEE:

                                     NETPLIANCE, INC.

                                     By: /s/ KENT SAVAGE
                                         ---------------------------------------
                                          Kent Savage
                                          President and Chief Executive Officer

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