Document:

Charter of the Audit Committee of the Board of Directors

			
	ROVI CORPORATION	  	AUDIT COMMITTEE
CHARTER            

  

 

 EXHIBIT 10.20 

ROVI CORPORATION 
 AUDIT COMMITTEE CHARTER 
 This charter of the Audit Committee (the “Committee”)
was adopted by the Board of Directors (the “Board”) of Rovi Corporation (“Rovi” or the “Company”) on February 8, 2011. 
  

	I.	AUDIT COMMITTEE PURPOSE 

 The purpose of
the Committee is to assist the Board in fulfilling its oversight responsibilities for the integrity of the Company’s financial statements, the Company’s compliance with legal and regulatory requirements, the external auditors’
qualifications and independence, and the performance of the Company’s internal audit function and external auditors. The Committee’s function is one of oversight and review, and it is not expected to audit the Company’s financial
statements, to define the scope of the audit, to control the Company’s accounting practices, or to define the standards to be used in preparation of the Company’s financial statements. 

The Board has appointed the Committee to provide independent and objective oversight of the accounting and financial reporting processes and the system
of internal controls of Rovi, its subsidiaries and affiliates. 
 The Committee and the Board recognize that management (including the
Company’s internal audit staff) and the external auditors have more resources and time and more detailed knowledge and information regarding the Company’s accounting, financial and auditing processes and practices than do Committee
members. Accordingly the Committee, in its oversight role, does not provide any special assurance as to the Company’s financial statements or any certification as to the work of the external auditors. 

 

	II.	AUTHORITY 

 The Committee has the
authority to conduct any investigation appropriate to fulfilling its responsibilities including the ability to retain, at the Company’s expense, special legal, accounting or other consultants or experts it deems necessary in the performance of
its duties. In doing so, the Committee may seek any information it requires from employees – all of whom are directed to cooperate with the Committee’s requests – or external parties. The Committee may meet with the Company’s
officers, accounting staff, internal and external auditors, and outside counsel whenever necessary. The Company’s external audit firm will report directly to the Committee. 
 The Committee may delegate authority to subcommittees, including the authority to pre-approve all audit and permitted non-audit services if so specified in pre-approval policies and procedures adopted by
the Committee, provided that such decisions are presented to the full Committee at its next scheduled meeting. 
  

	III.	MEMBERSHIP 

 The Committee will consist of
at least three members of the Board, with the exact number to be determined by the Board. All members of the Committee must qualify as independent directors (“Independent Directors”) as defined under the rules of the NASDAQ Stock Market
(or its successor) (“NASDAQ”). Members of the Committee must also meet the independence standards for Audit Committee members under applicable rules of the Securities and Exchange Commission (“SEC”). No member of the Committee
shall be employed by or otherwise affiliated with the Company’s external auditors. No member of the Committee shall have participated in the preparation of the financial statements of the Company or any of its current subsidiaries at any time
during the past three years. 

			
	ROVI CORPORATION	  	AUDIT COMMITTEE
CHARTER            

  

 

 All members of the Committee will be appointed by, and will serve at the discretion of, the Board. Each
member shall be elected annually to a one-year term by majority vote of the Board at the first meeting of the Board held following the annual meeting of the Company’s stockholders. Vacancies on the Committee will be filled by majority vote of
the Board at the next meeting of the Board following the occurrence of the vacancy, and additional members may be appointed by the Board from time to time. No member of the Committee shall be removed except by majority vote of the Independent
Directors then in office. The Board may elect a member of the Committee to serve as the Chair of the Committee. If the Board does not elect a Chair, the members of the Committee may designate a Chair by majority vote of the Committee members.

 All members of the Committee shall have a basic understanding of finance and accounting and be able to read and understand fundamental
financial statements. At least one member of the Committee shall meet the “audit committee financial expert” requirements as defined by the SEC and at least one member of the Committee shall have accounting related financial management
expertise or other comparable experience or background, including being or having been a chief executive officer, chief financial officer or other senior officer with financial oversight responsibilities, sufficient to provide the individual with
“financial sophistication” as defined by NASDAQ. 
  

	IV.	MEETINGS AND MINUTES 

 The Committee
members will meet at least four times annually (at least once per quarter), or more frequently as circumstances dictate. The Committee is governed by the same rules regarding meetings (including meetings by conference telephone or similar
communications equipment), actions without meetings, notice, waiver of notice, and quorum and voting requirements as are applicable to the Board. The Committee will maintain written minutes of its meetings and written actions without meetings, which
minutes and actions will be filed with the minutes of the meetings of the Board. The Committee will meet privately in executive session at least annually with management, the external auditors, and as a Committee to discuss any matter that the
Committee or any of these groups believe should be discussed. The Chair or, in his or her absence, a member designated by the Chair (or, if no such designation has occurred, another member decided on by the remainder of the Committee) shall preside
at each Committee meeting. 
  

	V.	RESPONSIBILITIES AND DUTIES 

 The
following shall be the principal recurring processes of the Committee in carrying out its oversight responsibilities. These processes are set forth as a guide with the understanding that the Committee may supplement them as appropriate and may
establish policies and procedures from time to time that it deems necessary or advisable in fulfilling its responsibilities. 
 1.
Financial Statements and Other Disclosure Documents. Review with management and the external auditors the Company’s financial disclosure documents prior to filing with the SEC or other distribution, including all financial
statements and reports filed with the SEC or sent to stockholders, and the results of the external auditors’ audit of the financial statements. In connection with this review, the Committee will also review and discuss with the external
auditors and management the Company’s disclosures under “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Forms 10-K and 10-Q. Following the satisfactory completion of each year-end
review, the Committee shall recommend to the Board whether or not the audited financial statements should be included in Rovi’s filing on Form 10-K. Specific responsibilities are listed below. 

 

	 	•	 	 Review significant accounting and reporting developments and understand their impact on the financial statements and other disclosure documents
including: 1) complex or unusual transactions and highly judgmental areas; 2) major issues regarding accounting principles and financial statement presentation matters including significant changes in the Company’s methods of accounting or
selection or application of accounting principles; and, 3) the effect of regulatory and accounting initiatives, as well as off-balance sheet structures, on the Company’s financial statements. 

			
	ROVI CORPORATION	  	AUDIT COMMITTEE
CHARTER            

  

 

	 	•	 	 Review analyses prepared by management and/or the external auditors setting forth significant financial reporting issues and judgments made in
connection with the preparation of the financial statements, including analyses of effects of alternative GAAP methods on the financial statements. 

  

	 	•	 	 Review with management and the external auditors the results of the audit, including any difficulties encountered. This review will include any
restrictions on the scope of the external auditors’ activities or on access to requested information, and any significant disagreements with management. 

 

	 	•	 	 Review the annual audited and quarterly financial statements with management and the external auditors. 

 

	 	•	 	 Review disclosures made by the CEO and CFO during the Forms 10-K and 10-Q certification process about significant deficiencies in the design or
operation of the system of internal controls or any fraud that involves management or other employees who have a significant role in the Company’s system of internal controls. 

 

	 	•	 	 Discuss earnings press releases (particularly use of non-GAAP information) as well as financial information and earnings guidance provided to analysts
and rating agencies. This review may be general (i.e., the types of information to be disclosed and the type of presentations to be made). The Committee does not need to discuss each release in advance. 

2. Internal Control Systems. In consultation with management, and the external auditors, the Committee shall consider the
effectiveness and integrity of the Company’s financial reporting process and internal controls, including information technology security and control, to ensure reliability of the financial reporting and compliance with applicable codes of
conduct, laws and regulations. 
 The Committee shall consider the scope of internal and external auditors’ review of internal controls
over financial reporting, and obtain reports on significant findings and recommendations, together with management’s responses. 
 3.
Internal Audit. The Committee shall review the performance, and determine the scope, roles and responsibilities, of the Company’s internal audit function, including: 

 

	 	•	 	 Assessment of resource requirements (internal, external and/or combined). 

 

	 	•	 	 Review with management and the director of internal audit (chief audit executive) any Internal Audit Charter, audit plans, activities, staffing and
organizational structure of the internal audit function. 

  

	 	•	 	 Ensure there are no unjustified restrictions or limitations, and review and concur in the appointment, replacement, or dismissal of the chief audit
executive. 

  

	 	•	 	 Review any significant reports to management prepared by the internal audit department. 

 

	 	•	 	 Review the effectiveness of the internal audit function annually as part of the year-end external audit and reporting process, including compliance
with The Institute of Internal Auditors’ Standards for the Professional Practice of Internal Auditing. 

  

	 	•	 	 On a regular basis, meet separately with the chief internal audit executive to discuss any matters that the Committee or internal audit believes should
be discussed privately. 

 4. External Audit. The Committee’s responsibilities regarding the
Company’s external auditors shall include: 
  

	 	•	 	 Appoint, or recommend to the Company’s stockholders for appointment, the public accounting firm employed by the Company to conduct the annual
audit. 

  

	 	•	 	 Approve audit fees to be paid to the Company’s external auditors. 

 

	 	•	 	 Review and approve the external auditors’ proposed plan of audit, including scope, staffing and approach, and coordination as appropriate with the
internal audit function. 

			
	ROVI CORPORATION	  	AUDIT COMMITTEE
CHARTER            

  

 

	 	•	 	 Review and evaluate the qualifications, performance and continuing independence of the external auditors. In performing this review and evaluation, the
Committee will: 

  

	 	1)	At least annually, obtain and review a formal written report by the external auditors describing (a) the firm’s internal quality-control procedures,
(b) any material issues raised by the most recent internal quality-control review, or peer review, of the firm, or by any inquiry or investigation by governmental or professional authorities, within the preceding five years, respecting one or
more independent audits carried out by the firm, and any steps taken to deal with any such issues, and (c) all relationships between the auditor and the Company consistent with PCAOB Rule 3526, Communication with Audit Committees Concerning
Independence, (to assess the auditor’s independence). 

  

	 	2)	Discuss with the external auditors any disclosed relationships or services that may impact the objectivity or independence of the external auditors and take appropriate
steps to satisfy itself of the external auditors’ independence. 

  

	 	3)	Take into account the opinions of management and internal audit of the Company. 

 

	 	4)	Review and evaluate the lead partner of the external auditors. 

  

	 	5)	Present the Committee’s conclusions with respect to the external auditors to the full Board. 

 

	 	•	 	 Review and revise as necessary, the Company’s Audit Related and Non-Audit Services Pre-Approval Policies and Procedures, attached hereto as
Exhibit A. 

  

	 	•	 	 Pre-approve all audit related and permitted non-audit services performed by the Company’s external audit firm. 

 

	 	•	 	 Ensure the rotation of the lead audit partner every five years and other audit partners every seven years, and consider whether there should be regular
rotation of the audit firm itself. Present conclusions to the full Board. 

  

	 	•	 	 Set a clear hiring policy for employees or former employees of the external auditors. That policy currently is as follows: The Company shall not hire
as the Company’s chief executive officer, chief financial officer, chief accounting officer, controller or chief audit executive, or in any other “financial reporting role” (as defined by the SEC) within the Company, any current or
former employees of the external auditors who have provided assurance services to the Company during the past 12 months or until the required time (“cooling off period”) has elapsed under the SEC rules. For other positions within the
Company, the Company shall get approval from the Audit Committee prior to hiring any current or former employee of the external auditors who provided assurance services to the Company during the previous 12 month period or until the required cooling
off period has elapsed under SEC rules. 

  

	 	•	 	 Review written communications between management and the external auditor relating to disagreements on accounting treatment of material items and other
material matters relating to the audit. 

  

	 	•	 	 On a regular basis, meet with the external auditors to discuss any matters the Committee or external auditors believe should be discussed, either with
management present or privately, including matters required to be communicated to audit committees in accordance with AICPA SAS 61, as may be modified or supplemented. 

 

	 	•	 	 Discuss with the external auditors the quality of the Company’s accounting principles as applied in its financial reporting, the clarity of the
Company’s financial disclosures and degree of aggressiveness or conservatism of the Company’s accounting principles and underlying estimates, and other significant decisions made by management in preparing the financial disclosures.

  

	 	•	 	 Resolve any disagreements between management and the auditor regarding financial reporting. 

			
	ROVI CORPORATION	  	AUDIT COMMITTEE
CHARTER            

  

 

 5. Compliance. The Committee’s responsibilities regarding the Company’s
compliance obligations shall include: 
  

	 	•	 	 Review the effectiveness of the system for monitoring compliance with laws and regulations and the results of management’s investigation and
follow-up (including disciplinary action) of any instances of noncompliance. 

  

	 	•	 	 Establish and monitor procedures for: 1) the receipt, retention and treatment of complaints received by the Company regarding accounting, internal
accounting controls or auditing matters, and 2) the confidential, anonymous submission by employees of the Company regarding questionable accounting and auditing matters. 

 

	 	•	 	 Review the findings of any examinations by regulatory agencies and any auditor observations. 

 

	 	•	 	 Review and discuss any certifications provided by officers of the Company pursuant to SEC or NASDAQ rules or other legal requirements.

  

	 	•	 	 Review the processes for communicating the code of conduct and ethics to Company personnel and for monitoring compliance with the policy.

  

	 	•	 	 Obtain regular updates from management and Company legal counsel regarding legal and compliance matters that could have a significant impact on the
financial statements. On at least an annual basis, review with the Company’s legal counsel, any such matters and any inquiries received from the regulators or governmental agencies. 

6. Reporting Responsibilities. The Committee’s reporting responsibilities shall include: 

 

	 	•	 	 Regularly report to the Board about Committee activities and issues that arise with respect to the quality or integrity of the Company’s financial
statements, the Company’s compliance with legal or regulatory requirements, the performance and independence of the Company’s external auditors and the performance of the internal audit function. 

 

	 	•	 	 Provide an open avenue of communication among internal audit, management, the external auditors and the Board. 

 

	 	•	 	 Annually prepare a report to stockholders as required by the SEC. The report should be included in the Company’s annual proxy statement and should
include a description of the Committee’s composition, responsibilities and how they were discharged, and any other information required by rule. 

  

	 	•	 	 Review any other reports the Company issues that relate to the Committee’s responsibilities. 

7. Other Responsibilities. Other responsibilities of the Committee include 

 

	 	•	 	 Adequacy of Personnel. Periodically review the adequacy of the Company’s accounting, financial and auditing personnel resources.

  

	 	•	 	 Risk Management. Review and evaluate risk assessment and risk management policies in light of business strategy, capital strength, and overall
risk tolerance. On a periodic basis, the Committee also shall evaluate the Company’s investments and derivatives risk management policies, including the internal system to review operational risks, procedures for derivatives investment and
trading, and safeguards to ensure compliance with procedures. 

  

	 	•	 	 Related Party transactions. Approve all material related party transactions entered into by the Company. 

 

	 	•	 	 Tax Policies. Periodically review the Company’s tax policies and pending audits or assessments. 

 

	 	•	 	 Charter. Periodically review and assess the adequacy of this Charter, submit any proposed amendments thereto to the Board for approval, and make
the Charter publicly available in accordance with applicable SEC rules. 

			
	ROVI CORPORATION	  	AUDIT COMMITTEE
CHARTER            

  

 

	 	•	 	 Institute and oversee special investigations as needed and, where appropriate, engage outside advisors to assist. 

 

	 	•	 	 Review the performance of the Committee through self-assessment and assessment by the Board. 

 

	 	•	 	 Perform any other activities required by applicable law, rules or regulations, including the rules of the SEC and NASDAQ, and perform other activities
that are consistent with this charter, the Company’s bylaws and governing laws, as the Committee or the Board deems necessary or appropriate. 

 EXHIBIT A 
 ROVI CORPORATION 
 AUDIT RELATED AND NON-AUDIT SERVICES PRE-APPROVAL
POLICIES AND PROCEDURES 
 As approved by the Audit Committee on February 10, 2010 

The Audit Committee has the authority to appoint, or recommend to the stockholders of Rovi Corporation (the “Company”) for
appointment, the public accounting firm employed by the Company to conduct the annual audit. The policies and procedures with respect to engaging the Company’s independent external auditor to render additional services, either audit related or
non-audit services, are as follows, subject to amendment from time to time by the Audit Committee: 
  

	I.	PRE-APPROVAL OF AUDIT RELATED AND NON-AUDIT SERVICES 

 Any audit related and non-audit services performed by the Company’s independent external auditor must be approved by the Audit Committee. 

 

	II.	NON-AUDIT SERVICES CONSIDERATIONS WHEN PROPOSED TO BE PERFORMED BY THE COMPANY’S EXTERNAL AUDITOR 

A. General Policy 
 In determining whether to approve non-audit services to be performed by the independent registered public accounting firm that performs the audit of the Company’s financial statement, the overall
policy to be considered is to maintain the outside auditor’s independence, which independence will be compromised if any non-audit service infringes on the following three basic principles: (1) an outside auditor cannot function in the
role of management, (2) an outside auditor cannot audit his or her own work, (3) an outside auditor cannot serve in an advocacy role for the Company. 
 B. Permitted Services 
 The following specific services may be provided by
the Company’s outside auditor, subject to the pre-approval process contained herein: 
  

	 	(1)	Tax Services. Company compliance and assistance with tax-related due diligence is allowed. Representing the Company before a tax court, however, may
impair the outside auditor’s independence and so is subject to pre-approval by the entire Audit Committee. In addition, the entire Audit Committee must also pre-approve any transaction identified or recommended by the outside auditor, the sole
business purpose of which may be tax avoidance and the tax treatment of which may not be supported in the Internal Revenue Code and related regulations. 

  

	 	(2)	Expert Services Related to the Audit. The outside auditor may be engaged to assist the Audit Committee to fulfill its responsibilities to conduct its own
investigation of a potential accounting impropriety. The outside auditor may also perform internal investigations or fact-finding engagements including forensic or other fact-finding work that results in the issuance of a report to the Company.
Performing such procedures is consistent with the role of the outside auditor and can improve audit quality. In addition, in any litigation or regulatory or administrative proceeding or investigation, the outside auditor may provide factual
accounts, including testimony, of work performed or explaining the positions taken or conclusions reached during the performance of any service provided by the outside auditor for the Company. 

 

	 	(3)	 Acquisition Due Diligence. The outside auditor may be engaged to assist the Company in gathering and reviewing documents and financial
information relating to entities and assets that the Company is considering for acquisition or investment. The outside auditor’s services may include forensic or other 

	 	 
fact-finding work and may result in the issuance of a report to the Company. However, the outside auditor should not be engaged to provide any opinion on valuation of the acquisition or fairness
of the transaction or any other expert opinion relating to the transaction. 

  

	 	(4)	Services Not Prohibited. Any services not expressly prohibited below may be provided by the Company’s outside auditor if the Audit Committee
determines that such services will not conflict with any of the three basic principles of independence referenced above. 

 C. Prohibited Services 
 Unless otherwise provided herein, the accounting
firm that performs an audit of the Company’s financial statements may not be approved to provide any of the following services: 
  

	 	(1)	Bookkeeping. Bookkeeping or other services related to the accounting records or financial statements of the Company, including maintaining or preparing
the Company’s records, or preparing or originating source data underlying the Company’s financial statements. Notwithstanding the foregoing, the accounting firm that performs an audit of the Company’s financial statements may provide
the services described in this paragraph (1) if the Audit Committee believes it is reasonable to conclude that the results of the services will NOT be subject to audit procedures during an audit of the Company’s financial statements.

  

	 	(2)	Financial Information Systems Design and Implementation. Financial information systems design and implementation, including directly or indirectly
operating or supervising the operation of, the Company’s information system or managing the Company’s local area network, or designing or implementing a hardware or software system that aggregates source data underlying the financial
statements or generates information that is significant to the Company’s financial statements or other financial information systems taken as a whole. Notwithstanding the foregoing, the accounting firm that performs an audit of the
Company’s financial statements may provide the services described in this paragraph (2) if the Audit Committee believes it is reasonable to conclude that the results of the services will NOT be subject to audit procedures during an audit
of the Company’s financial statements. 

 Examples of items that are not considered “prohibited
services” under this paragraph (2) include working on hardware or software systems’ unrelated to the Company’s financial statements or accounting records. Additionally, the outside auditor may evaluate the internal controls of a
system as it is being designed, implemented or operated either as part of an audit or attest service and making recommendations to management. Likewise, the outside auditor may make recommendations on internal control matters to management or other
service provides in conjunction with the design and installation of a system by another service provider. 
  

	 	(3)	Appraisal or Valuation Services, Fairness Opinions, or Contribution-in-Kind Reports. Any appraisal service, valuation service or any service involving a
fairness opinion or contribution-in-kind report for the Company. Notwithstanding the foregoing, the accounting firm that performs an audit of the Company’s financial statements may provide the services described in this paragraph (3) if
the Audit Committee believes it is reasonable to conclude that the results of the services will NOT be subject to audit procedures during an audit of the Company’s financial statements. 

Examples of items that are not considered “prohibited services” under this paragraph (3) include providing these services
for non-financial reporting purposes (e.g., transfer pricing studies, cost segregations studies and other tax-only valuations). In addition, the outside auditor may utilize its own valuation specialist to review the work performed by the Company or
a specialist employed by the Company, provided the Company or the specialist employed by the Company provides the technical expertise that the Company uses in determining the amounts recorded in the financial statements. 

 

	 	(4)	 Actuarial Services. Actuarial services, including any actuarially-oriented advisory service involving the determination of amounts
recorded in the financial statements and related accounts for the Company, other than assisting the Company in understanding the methods, model, assumptions, and 

	 	 
inputs used in computing an amount. Notwithstanding the foregoing, the accounting firm that performs an audit of the Company’s financial statements may provide the services described in this
paragraph (4) if the Audit Committee believes it is reasonable to conclude that the results of the services will NOT be subject to audit procedures during an audit of the Company’s financial statements. 

Examples of items that are not considered “prohibited services” under this paragraph (4) include advising on the
appropriate actuarial methods and assumptions to be used. (It is not, however, appropriate for the outside auditor to provide the actuarial valuations). The outside auditor may also utilize its own actuaries to assist in conducting the audit so long
as the Company uses its own actuaries or third-party actuaries to provide management with actuarial capabilities. 
  

	 	(5)	Internal Audit Outsourcing Services. Internal audit outsourcing services, including any internal audit service that has been outsourced by the Company
that relates to the Company’s internal accounting controls, financial systems or financial statements for the Company. Notwithstanding the foregoing, the accounting firm that performs an audit of the Company’s financial statements may
provide the services described in this paragraph (5) if the Audit Committee believes it is reasonable to conclude that the results of the services will NOT be subject to audit procedures during an audit of the Company’s financial
statements. 

 Examples of items that are not considered “prohibited services” under this paragraph
include (5) include the outside auditor providing attest services to the Company related to internal controls, and making recommendations or improvements in connection with the outside audit. These do not constitute an internal audit
outsourcing engagement. 
  

	 	(6)	Management Functions. Management functions, including acting, temporarily or permanently, as a directors, officer, or employee of the Company or
performing any decision-making, supervisory or ongoing monitoring function for the Company. 

  

	 	(7)	Human Resources. Human resource services, including searching for or seeking out prospective candidates for managerial, executive, or director positions,
engaging in psychological testing or other formal testing or evaluation programs, undertaking reference checks of prospective candidates for an executive or director position, acting as a negotiator on the Company’s behalf, such as determining
position, status or title, compensation, fringe benefits, or other conditions of employment, or recommending or advising the Company to hire, a specific candidate for a specific job. 

Examples of items that are not considered “prohibited services” under this paragraph (7) include interviewing job
candidates and advising the Company on the candidates’ competence for financial accounting, administrative or control positions. 
  

	 	(8)	Broker or Dealer. Broker or dealer, investment adviser, or investment banking services, including acting as a broker-dealer (registered or unregistered),
promoter or underwriter, on behalf of the Company, making investment decisions on behalf of the Company or otherwise having discretionary authority over the Company’s investments, executing a transaction to buy or sell an investment of the
Company, or having custody of assets of the Company, such as taking temporary possession of securities purchased by the Company. 

  

	 	(9)	Legal Services. Legal services, including providing any service to the Company that, under circumstances in which the service is provided, could be
provided only by someone licensed, admitted or otherwise qualified to practice law in the jurisdiction in which the service is provided. 

  

	 	(10)	Expert Services Unrelated to the Audit. Expert services unrelated to the audit, including providing an expert opinion or other expert service for the
Company or the Company’s legal representative for the purpose of advocating the Company’s interests in litigation or in a regulatory or administrative proceeding or investigation. 

	III.	CORRECTIVE POST-APPROVAL OF DE MINIMIS ITEMS 

 The Audit Committee must pre-approve, except as provided below, all audit related services and non-audit services. However, for de minimis audit related or permitted non-audit services, the Audit
Committee may approve such services after the fact if the following conditions are met: 
  

	 	•	 	 The aggregate amount of all such services provided constitutes no more than 5% of the total amount of revenues paid by the Company to its accountant
during the fiscal year in which the services are provided; 

  

	 	•	 	 Such services were not recognized by the Company at the time of engagement as being audit related or non-audit services; and

  

	 	•	 	 Such services are promptly brought to the attention of the Audit Committee and approved by the Audit Committee prior to the completion of the annual
audit.Vendor Services Agreement dated as of February 26, 2010

 Exhibit 10.1 
 MICROSOFT VENDOR SERVICES AGREEMENT 
  

			
	PARTY #1	  	“Microsoft”
	 Business Name:
	  	 Microsoft Corporation

	 Street Address:
	  	 One Microsoft Way

	 City, State, Zip Code:
	  	 Redmond, WA 98052-6399

	 Microsoft Business Contact:
	  	
Name:_****                    
                                

Email:_****
                                        

		
	PARTY #2	  	“Vendor”
	 MS Vendor Number
	  	 ****

	 Business Name:
	  	 Rainmaker Systems, Inc.

	 Street Address:
	  	 1908 Kramer Lane, Suite B-300

	 City, State, Zip Code:
	  	 Austin, TX

	 Vendor Business Contact:
	  	
Name:****                    
                                

Email:****                    
                    

		
	 Agreement Effective Date

(“Effective Date”):
	  	02/26/2010
		
	Term of Agreement (“Term”):	  	From Effective Date until terminated under Section 11 (Term of Agreement).
		
	List of Exhibits/Addenda:	  	Addendum – For the Provision of Contact Center Service; Exhibit A – Statement of Work; Exhibit B – Non-Disclosure Agreement; Exhibit C
– Business Continuity Management (BCM) Framework; Exhibit D – Additional Vendor Obligations
	
	At all times during the Term, Vendor shall select one employee with authority to make binding decisions for Vendor with respect to the Agreement and any
SOW.

 This Agreement contains the entire agreement between the parties with respect to the subject matter hereof and supersedes
all oral understandings, representations, prior discussions, preliminary agreements, and the default terms of any Microsoft purchase order issued for Work. The terms of the Agreement shall apply to all Work Orders and Statements of Work between the
parties. Any representations, warranties, promises or conditions not expressly contained herein or in a written work order or statement of work signed by both parties, shall not be binding upon the parties. This Agreement does not constitute an
offer by Microsoft and it shall not be effective until signed by both parties. 
  

	
	 Vendor

	 Signature:

	
	 Print Name:

	 Print Title:

	 Date:

  

	
	 Microsoft

	 Signature:

	
	 Print Name:

	 Print Title:

	 Date:

  

			
	 	 
	 Vendor Services Agreement (v2.9b 10-30-09)

DealPoint Entry ID [enter number]
	 	Page 1
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 CONTACT AND NOTICES INFORMATION 

Address for Notices. The parties must send legal notices, including notices relating to a breach or termination of this Agreement or a
waiver of any right or obligation in this Agreement, to the address indicated in the Legal Notice Contact Information table below. Each party must notify the other in writing of any changes to the Legal Notice Contact Information. The parties must
send any other communication required by this Agreement to the applicable business contact indicated in the Business Contact Information table below. 
 Legal Notice Contact Information 
  

			
	Microsoft	  	Vendor
		
	 Contact/Title:****

Address: One Microsoft Way, Redmond, WA 98052

Phone Number:****

Fax Number:****

Email Address:****
	  	 Contact/Title:**** 
 Address: 900 E Hamilton Ave Ste 400 
 Phone Number:
 Fax Number ****

Email Address: ****

		
	 With Copy To:
  

Contact/Title: Legal & Corporate Affairs

Address: One Microsoft Way, Redmond, WA 98052

Fax Number:*****
	  	 With Copy To:
  

Contact/Title: ****

Address: 900 E Hamilton Ave Ste 400
 Fax Number: ****

 Notices must be in writing. Notices shall
be deemed given on the day deposited in the United States mail (postage prepaid, certified or registered, return receipt requested) or sent by recognized national or international air express courier with charges prepaid. 

  

			
	 	 
	 Vendor Services Agreement (v2.9b 10-30-09)

DealPoint Entry ID [enter number]
	 	Page 2
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 GENERAL TERMS AND CONDITIONS 

 

	1)	 VENDOR OBLIGATIONS. 

 (a) Vendor Performance of Work. Vendor agrees to provide services described in a Statement of Work (such services hereinafter referred to as “Work”) under the terms and conditions of, and
in conformance with, this Agreement and any applicable Statements of Work (“SOW”). The precise scope of the Work, including specifications and time requirements, will be specified in applicable SOW(s). Microsoft and Vendor, or any of their
respective Affiliates, can enter into SOWs, provided that Vendor’s Affiliates may not enter into a SOW without Microsoft’s prior authorization. An “Affiliate” is any legal entity that owns, is owned by, or is under common
ownership with Vendor or Microsoft. Ownership means more than 50% ownership. Vendor is not obligated to provide any Work and Microsoft is not obligated to pay for any Work until a SOW has been fully executed by both parties. This Agreement does not
obligate either party or its Affiliates to enter into any SOW(s). 
 (b) Revisions to Work. Microsoft reserves the right,
from time to time during the term of this Agreement, to expand, supplement, modify or reduce the scope of the Work under any SOW (a “Change”) upon written notice to Vendor and execution by both parties of documentation specifying such
Change. In the event Microsoft requests a Change, the Parties will use reasonable efforts to agree in writing on necessary adjustments (if any) to the other terms of the applicable SOW necessary to accommodate the requested Change. Vendor agrees
that it will cooperate in good faith with Microsoft in performing the Work as reasonably required by Microsoft, including any Changes requested by Microsoft. Notwithstanding the foregoing, Vendor shall not be obligated to work on a Change that
results in a net expansion of the Work until the Parties have agreed in writing on such Change. 
 (c) Reports. Vendor
shall comply with all applicable time requirements in providing Microsoft with the reports specified in an applicable SOW (each a “Report”), and all other information, as mutually agreed by both parties, as requested by Microsoft from time
to time with respect to all Work. 
 (d) Performance Reviews. Upon Microsoft’s request or as specified in an
applicable SOW, Vendor will meet with Microsoft to review Vendor’s performance and any issues related to Vendor’s compliance with the performance standards described in an applicable SOW. 

(e) Use of Microsoft Facilities and/or Equipment. 

(i) Microsoft Equipment. Vendor agrees that it shall not use any Microsoft facilities and/or equipment (including
any equipment owned, leased or rented by Vendor for performing its obligations under this Agreement) to perform services for any person or entity other than Microsoft without Microsoft’s prior written consent. In the event Microsoft provides
Vendor with equipment for use in performing the Work, Vendor agrees to assume the risk of loss for all such equipment while in its care, custody or control. Vendor shall take all reasonable precautions to protect the equipment against loss, damage,
theft or disappearance while in its care, custody or control. In addition, Vendor shall take no actions which affect Microsoft’s title or interest in such equipment. 

(ii) Security and Compatibility. Vendor shall comply with all Microsoft physical and information security rules and
requirements as may be modified from time to time at Microsoft’s sole discretion. Vendor shall ensure that its systems remain compatible with Microsoft’s systems as necessary to perform its obligations under this Agreement at Vendor’s
sole expense. 

  

			
	 	 
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 (f) Vendor Agreement to Remove or Replace Employees Working on the Microsoft Account.
Vendor agrees to promptly remove or replace any Vendor employee or Subcontractor (as defined in Section 3, Subcontracting of Work) at Microsoft’s request for any reasonable business reason. 

(g) Financial Information. Within ten (10) calendar days after Vendor learns that it has become or will become insolvent,
Vendor shall submit financial statements to Microsoft in sufficient detail to allow Microsoft to determine whether Vendor shall be capable of continuing to perform its obligations hereunder. 

 

	2)	 FEES AND PAYMENT TERMS. 

 (a) Rates. Microsoft agrees to pay Vendor for the Work in accordance with the fee schedule as specifically stated in applicable SOW(s) (“Fees”). **** 

(b) Payment Terms. Upon receipt of a correct and undisputed invoice, Microsoft shall, at its option, pay the invoice net **** on
the invoiced amount or net ****. Invoices submitted more than **** after completion of the related work shall be paid at Microsoft’s sole discretion. 
 (c) MS Invoice. Vendor shall invoice Microsoft for all amounts due under this Agreement via the MS Invoice online tool, or other agreed upon tool or process, in accordance with the then-current
requirements set forth at http://invoice.microsoft.com. Invoices shall not bear an invoice date earlier than the date on which Vendor shall be entitled to be paid under the applicable SOW, or if not specified in the applicable SOW, ****.

 (d) Payment Method. Payments by Microsoft shall be made according to Microsoft’s then-current payment policies,
which may include payment via ACH electronic payment to Vendor’s financial institution pursuant to instructions supplied to Microsoft by Vendor in Microsoft’s ACH Electronic Payment form. In addition, ****. 

(e) Disputed Amounts. Microsoft may dispute any payable amount by notice to Vendor in writing within **** days of the date on
Vendor’s invoice, specifying the reason for the dispute and the charges disputed (“Disputed Amounts”). Payment of an invoice without asserting a dispute is not a waiver of any claim or right. Failure by Microsoft to dispute any
invoiced amount within the periods set forth above shall not be deemed a waiver of any claims that were unknown to Microsoft at the time. 
  

	3)	 SUBCONTRACTING OF WORK. 

 Vendor may subcontract all or any portion of the Work to a third party (“Subcontractor”) upon notice to Microsoft, except that Microsoft hereby consents to subcontracting with any entity that is
a participant in good standing in the MSVP. With respect to use of a Subcontractor, Vendor shall comply with Exhibit D and the following conditions: 
 (a) Vendor guarantees Subcontractor’s fulfillment of applicable Vendor obligations. 
 (b) Vendor indemnifies Microsoft for all damages and costs of any kind, to the extent set forth in Section 7 (General Indemnification), incurred by Microsoft **** and caused by Subcontractor’s
acts or omissions. 
 (c) Vendor makes all payments to Subcontractor. Vendor shall indemnify Microsoft for all damages and costs
of any kind, without limitation, incurred by Microsoft and caused by Vendor’s failure to pay a Subcontractor. 

  

			
	 	 
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 (d) Vendor shall not change Work Fees set forth in a SOW because of Vendor’s use of a
Subcontractor. 
 (e) Use commercially reasonable efforts to ensure that, of the total amount paid by Vendor to non-Affiliate
Subcontractors operating in the United States to provide Products and/or Services under each SOW, Vendor shall spend at least ***** with Minority Owned and Operated Businesses and at least ***** with Women Owned and Operated Businesses. For purposes
of this subsection: “Minority-Owned and Operated Businesses” means businesses which are at least fifty-one percent (51%) owned by a Minority Person or Persons or, in the case of any publicly owned business, at least fifty-one percent
(51%) of the stock of which is owned by a Minority Person or Persons, and whose management and daily business operations are controlled by one or more of the same Minority Person or Persons having ownership interest. “Minority Person
or Persons” means one or more individuals who is/are USA citizens residing in the United States and (a) African-American/Black, (b) Hispanic, (c) Asian-American/Pacific Islander (including native Hawaiians), (d) Asian
Indian, and/or (e) Native American/American Indian (enrolled in a federally recognized tribe). “Women-Owned and Operated Businesses” means businesses which are at least fifty-one percent (51%) owned by one or more women residing
in the United States, or, in the case of any publicly owned business, at least fifty-one percent (51%) of the stock of which is owned by one or more women residing in the United States, and whose management and daily business operations are
controlled by one or more of the same women having ownership interest. 
  

	4)	 CONFIDENTIALITY. 

 (a) General. The terms of the Microsoft Non-Disclosure Agreement attached hereto as Exhibit B (the “NDA”) shall govern all disclosures of Confidential Information (as such term is defined
in the NDA) between the parties. The existence of and terms and conditions of this Agreement and any Microsoft Information shall be considered Confidential Information under the NDA. Microsoft Information shall mean all information provided by
Microsoft to Vendor in accordance with the terms of this Agreement and any information obtained or created by Vendor in providing the Work, including, without limitation any information found in any Report provided by Vendor to Microsoft, any
correspondence between Microsoft and Vendor, including without limitation e-mail transmissions, and any Microsoft customer lists, and updates, identification information (including, without limitation, all customer information and personal
information of any variety acquired by Vendor pursuant to this Agreement or in connection with the performance of the Work and regardless of the source; transactional, sales and activity information; and customer profile information (all of the
foregoing collectively “Customer Information”)). However, Microsoft will have the right to compile and use statistical analyses and reports utilizing aggregated data derived from Vendor information and data and other sources, for
Microsoft’s internal business purposes. 
 (b) Privacy and Data Protection. For the purposes of this Section,
“Personal Information” means any information provided by Microsoft or collected by Vendor in connection with this Agreement (i) that identifies or can be used to identify, contact, or locate the person to whom such information
pertains, or (ii) from which identification or contact information of an individual person can be derived. Personal Information includes, but is not limited to: name, address, phone number, fax number, email address, social security number or
other government-issued identifier, and credit card information. Additionally, to the extent any other information (such as, but not necessarily limited to, a personal profile, unique identifier, biometric information, and/or IP address) is
associated or combined with Personal Information, then such information also will be considered Personal Information. 
 Any Personal
Information collected or accessed by Vendor in the performance of the Work in accordance with this Agreement shall be limited to that which is strictly necessary to perform such Work or to fulfill any legal requirements. If the Work involves the
collection of Personal Information directly from individuals, such as through a webpage, Vendor will provide a clear and conspicuous notice regarding the uses of the Personal Information. Such notice will comply with all relevant guidelines
contained at http://members.microsoft.com/vendorguide or as otherwise provided by Microsoft. 

  

			
	 	 
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 Vendor shall use such Personal Information only as necessary to perform the Work in accordance with this
Agreement and not for any other purpose whatsoever. Vendor shall maintain such Personal Information in strict confidence in accordance with the provisions of Section 4(a) hereof. Vendor will not share any Personal Information that is collected
or possessed by Vendor with any third parties for any reason except as necessary to carry out the Work, and only under terms and conditions of Section 3 (Subcontracting of Work). If Vendor is served with a court order compelling disclosure of
any Personal Information or with notice of proceedings for such an order, Vendor will oppose the order, will notify Microsoft of such order or notice, and will provide Microsoft the opportunity to intervene before Vendor files any response to the
order. 
 Vendor will take reasonable steps to protect Personal Information in Vendor’s possession from unauthorized use, access,
disclosure, alteration or destruction. Security measures shall include access controls, encryption or other means, where appropriate. Vendor must immediately notify Microsoft of any known security breach that may result in the unauthorized
use, access, disclosure, alteration or destruction of Personal Information. Vendor agrees to conduct an audit on at least an annual basis to evaluate the security of Personal Information in Vendor’s possession and to verify that the terms
of this Agreement with respect to Personal Information are being followed. The results of such audit shall be made available to Microsoft upon request. 
 Upon request from Microsoft, Vendor shall provide Microsoft with any or all Personal Information in Vendor’s possession. Upon termination or expiration of this Agreement, Vendor shall within ten
(10) calendar days thereafter, at Microsoft’s sole discretion either (i) provide Microsoft with all documents and materials (including any and all copies) containing Personal Information, together with all other materials and property
of Microsoft, which are in its possession or under its control or (ii) destroy all such specified documents and materials (including any and all copies in any and all formats) and provide Microsoft with a certificate of destruction signed by an
officer of Vendor. 
 (c) Credit Card Information Compliance. Vendor, its affiliates and their respective subcontractors,
as applicable, shall at all times comply, at its own cost, with the PCI Data Security Standards (PCI DSS) requirements for any work involving cardholder data as prescribed by the PCI Security Standards Council as the same may be amended from time to
time. 
 Copies of current PCI DSS documentation are available on the PCI Security Standards Council website at:
https://www.pcisecuritystandards.org/ 
  

	5)	 OWNERSHIP AND LICENSE. 

 (a) Commissioned work. The Work has been specially ordered and commissioned by Microsoft, and Vendor agrees that the Work is a “work made for hire” for copyright purposes, all copyrights
and any other intellectual property rights in the Work shall be owned by Microsoft. As such, Vendor will promptly disclose to Microsoft, in writing, any and all inventions, works of authorship, improvements, developments, or discoveries conceived,
authored, made or reduced to practice by Vendor or its Affiliate, either solely or in collaboration with others, including personnel of Vendor and its Affiliates (if any), in the course of and in connection with performing under a SOW, or otherwise
based upon confidential information of Microsoft or Microsoft Customers 

  

			
	 	 
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 (b) Assignment. Vendor hereby irrevocably assigns without reservation to Microsoft
and its successors all rights, title and interest (now known or hereafter created or recognized) in and to the Work, including, without limitation, the following: 

(i) any copyrights, moral rights or any other proprietary rights (whether or not registerable and including any
application for the registration of any such rights) that Vendor may possess or acquire in the Work throughout the world, and any renewals or extensions of such rights, regardless of whether or not legal protection for the Work is sought;

 (ii) all rights in and to any inventions, ideas, designs, concepts, techniques, discoveries, or improvements,
whether or not patentable, embodied in the Work or developed in the course of Vendor’s creation of the Work, including but not limited to all trade secrets, utility and design patent rights and equivalent rights in and to such inventions and
designs throughout the world, and any renewals or extensions of such rights, regardless of whether or not legal protection for the Work is sought; and 
 (iii) any documents, magnetically or optically encoded media, or other materials created by Vendor under a SOW. 
 To the extent moral rights in the Work cannot be assigned, Vendor agrees to assert moral rights or procure the assertion (as the case may be) of such rights by the authors of the Work at Microsoft’s
sole direction and discretion. Vendor waives any moral rights of Vendor in and to the Work and agrees to use reasonable efforts to obtain from each person that contributes to the Work an irrevocable, perpetual and worldwide waiver in writing stated
to be in favor of Microsoft and its successors, assigns and licensees of all present and future moral rights he/she may have in or to the Work. The waiver referred to in the preceding sentence shall be in a form acceptable to Microsoft and shall be
delivered by Vendor to Microsoft upon request. 
 Vendor grants (except with respect to third party materials) a non-exclusive, perpetual
(without regard to any termination), irrevocable, worldwide, fully paid-up, assignable and transferable license under any current and future patents owned or licensable by Vendor, including any renewals or extensions thereof, to the extent necessary
for Microsoft or its third party licensees to make, use, modify, license, sell, sublicense, distribute, or market the Work, or otherwise realize the benefits contemplated hereunder, including the right to further sublicense such rights to third
parties. 
 (c) Pre-Existing Materials. Notwithstanding anything to the contrary in this Agreement, Vendor shall retain
full title and ownership rights in and to any computer program, code, techniques, processes (including utility and design rights), copyrights, trade secrets, moral rights and any materials developed by or for Vendor, including any developments and
derivative works thereto made independently of this Agreement or SOW (“Pre-Existing Materials”) which may be used or provided in the performance of the Work hereunder as set forth in this Agreement or any SOW. Vendor hereby grants
Microsoft a non-exclusive, perpetual, world-wide, fully paid-up license, under Vendor’s applicable current and future intellectual property and proprietary rights: ****. All other rights in the Pre-Existing Materials are reserved by Vendor.

 (d) Databases. If Vendor creates and uses a database as part of the Work (“Database”), Microsoft will own
the data entered into that Database. Vendor will own any Pre-Existing Materials subsisting in the Database. 
 ****

 (e) Third Party Materials. Vendor shall not use any third party software or other materials to perform Work
without Microsoft’s prior express written consent. Vendor shall provide Microsoft with the license terms or other agreements that govern the use of such Materials to the extent available or applicable that Vendor wants to use, and shall abide
by them when performing Work. 

  

			
	 	 
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 (f) Open Source License Restrictions. Vendor will ensure that no
Deliverables, and no Vendor IP or other IP licensed to Microsoft are governed, in whole or in part, by any license requiring, as a condition of use, modification and/or distribution of software subject to the license, that the software and/or
software combined and/or distributed with the software be: 
 (i) Disclosed or distributed in source code form; 

(ii) Licensed for the purpose of making derivative works; or 
 (iii) Redistributable at no charge 
 For the purpose of clarity, nothing in this section prohibits
Vendor from using Open Source licensed materials in connection with providing services or Work under this Agreement.
 (g)
Further Assistance. At Microsoft’s expense, Vendor shall execute and deliver such instruments and take such other action as may be requested by Microsoft to perfect or protect Microsoft’s rights in the Work and to carry out the
assignments set forth in this Section 5. 
 (h) License of Microsoft Materials. Except as otherwise provided in an
Addendum to this Agreement or an applicable SOW, during the term of the applicable SOW, Microsoft grants to Vendor a temporary, limited, non-exclusive license to use, reproduce and modify its computer programs, code or materials in the form provided
to Vendor during the term of an applicable SOW, provided such use, reproduction and modification is solely for purposes of performing of the Work. 
  

	6)	WARRANTIES AND REPRESENTATIONS. 

 (a) By Vendor. Vendor represents and warrants to Microsoft as follows: 
 (i) Vendor has full right and power to enter into and perform according to the terms of this Agreement, and that such performance shall not violate any agreement or other obligation between Vendor and any
third party. 
 (ii) The Work provided, including any portion performed by any Subcontractor, shall strictly
comply with the terms and conditions of this Agreement. 
 (iii) Vendor shall, while on Microsoft property or
while performing the Work, take all required actions and comply with, and cause its employees, Subcontractors and agents to comply with, all applicable laws and regulations applicable to its performance hereunder, including without limitation, the
employment, workman’s compensation, immigration, tax and export control laws of any jurisdiction in which Work is performed. 
 (iv) The Work shall not infringe or violate any patent, copyright, trademark, trade secret or other proprietary right of a third party and shall either be originally created by Vendor or Vendor shall
obtain all necessary rights to the Work to transfer ownership to Microsoft as required by Section 5 (Ownership and License). 
 (v) Vendor represents that any software in its possession, including any Microsoft software, is properly licensed for use. 
 (b) By Microsoft. Microsoft hereby represents and warrants to Vendor that it has the full right to enter into and perform according to the terms of this Agreement. 

  

			
	 	 
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	7)	 GENERAL INDEMNIFICATION. 

 (a) Vendor agrees to defend, indemnify and hold Microsoft, and its subsidiaries, affiliates, directors, officers, employees and agents (“Indemnified Parties”) harmless from and against all
claims, damages, losses, suits, actions, demands, proceedings, expenses, and liabilities of any kind, (including reasonable attorneys’ fees incurred and/or those necessary to successfully establish the right to indemnification) threatened,
asserted or filed (collectively, “Claims”) against any Microsoft Indemnified Party, to the extent that in providing the Work such Claims arise out of or relate to (i) bodily injury or death to any person, (ii) loss,
disappearance, or damage to property, (iii) any breach or alleged breach of any warranty or representation made by Vendor in this Agreement, (iv) the infringement or violation of any patent, copyright, trademark, trade secret or other
proprietary right of a third party and/or (v) any act or omission to act of Vendor, its Subcontractors, or agents, except to the comparative extent that such Claims result from the negligent or willful acts of Microsoft. 

(b) If any action is brought against any Microsoft Indemnified Party in which indemnity is sought from Vendor, Microsoft shall
(i) provide Vendor reasonably prompt notice of any such Claim; (ii) permit Vendor, through counsel mutually acceptable to Microsoft and Vendor, to answer and defend such Claim; and (iii) provide Vendor information and reasonable
assistance at Vendor’s expense to help Vendor to defend such Claim. 
 (c) Microsoft shall have the right to employ
separate counsel and participate in the defense of any Claim at its own expense. Vendor shall reimburse Microsoft for any payments made or losses suffered based upon the judgment of any court of competent jurisdiction or pursuant to a bona fide
compromise or settlement of Claims. Vendor shall not settle any Claim on Microsoft’s behalf without first obtaining Microsoft’s written permission. 
 (d) Should the Work (or any portion thereof) be held to constitute an infringement, Vendor shall notify Microsoft and immediately, at Vendor’s expense: (i) procure for Microsoft the right to
continue use, sale, and/or marketing of the Work (or any portion thereof) or (ii) replace or modify the Work (or any portion thereof) such that it is non-infringing, provided that the replacement or modification meets the requirements of this
Agreement to Microsoft’s satisfaction. If (i) or (ii) are not possible, in addition to any damages or expenses reimbursed under this Section, Microsoft shall have the right to terminate this Agreement and Vendor shall pay to Microsoft
all costs associated with transitioning the Work to a new vendor. 
 8) LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMMISSIBLE
BY LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) INCURRED BY THAT PARTY AS A RESULT OF ANY
BREACH OF THIS AGREEMENT. THESE LIMITATIONS SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER UNDER STATUTE, UNDER EQUITY, OR IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER FORM OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. 
 THIS SECTION SHALL HAVE NO EFFECT UPON, AND SHALL NOT LIMIT LIABILITY FOR ANY CLAIMS, LOSSES OR DAMAGES FOR BREACH OF SECTIONS 4
(CONFIDENTIALITY), 5 (OWNERSHIP & LICENSE), 6 (WARRANTIES & REPRESENTATIONS), 7 (GENERAL INDEMNIFICATION), AND 13 (PUBLICITY & MICROSOFT TRADEMARKS). 
 9) INSURANCE. Vendor shall comply with the additional terms regarding insurance for Work as set forth in the Exhibit D: Additional Vendor Obligations, Article 2: Insurance Requirements. 

  

			
	 	 
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 10) TAXES. Microsoft is not liable for any taxes that Vendor is legally obligated to pay and which
are incurred or arise in connection with the sale of Products and Services. All taxes (including but not limited to net income or gross receipts taxes, franchise taxes, and property taxes) shall be Vendor’s financial responsibility. Microsoft
shall pay Vendor any sales or use taxes owed by Microsoft solely as a result of entering into this Agreement or a subsequent SOW and which are required to be collected from Microsoft by Vendor under applicable law. Microsoft may provide Vendor with
a valid exemption certificate, and Vendor shall not collect taxes covered by the certificate. Vendor shall indemnify, defend and hold Microsoft harmless from any taxes (including sales or use taxes paid by Microsoft) or claims, causes of action,
costs (including without limitation, reasonable attorneys’ fees) and any other liabilities of any nature whatsoever related to taxes. If taxes are required to be withheld on any amount to be paid by Microsoft to Vendor, Microsoft will deduct
them from the amount owed and pay them to the appropriate taxing authority. At Vendor’s written request and expense, Microsoft will use reasonable efforts to assist Vendor in obtaining tax certificates or other documentation evidencing such
payment, but the responsibility for documentation remains with Vendor. For services delivered outside the United Sates, Microsoft shall specify tax rates for Microsoft products and/or services sold by Vendor acting on Microsoft’s behalf in
connection with Vendor providing services in each applicable country outside the United States. Vendor will collect tax on behalf of Microsoft, at Microsoft’s written request, and remit collected tax to Microsoft. Microsoft is
responsible for remitting the tax to the appropriate taxing authorities. This Section shall govern the treatment of all taxes arising in connection with this Agreement notwithstanding any other section of this Agreement. 

 

	11)	 TERM OF AGREEMENT; DEFAULT. 

 (a) Duration. Subject to Section 11(b) hereof, the period of time during which this Agreement shall be in effect (“Term”) commences on the Effective Date and shall continue for a
period of three (3) years thereafter. 
 (b) Early Termination and Default. The Term is subject to
early termination of the Agreement in accordance with the following: 
 (i) Either Party shall have the right to
terminate this Agreement immediately upon a Default under Section 11(b)(ii)(A). Vendor may terminate this Agreement upon a Default under Section 11(b)(ii)(B), if the default has not been cured within five (5) business days after the
non-defaulting Party provides notice to the defaulting Party describing the Default(s) in reasonable detail. Either Party may terminate this Agreement or any SOW upon a Default by either Party in accordance with Section 11(b)(ii)(C).

 (ii) Each of the following is a Default: 

(A) Vendor’s or Microsoft’s failure to comply with a provision of Sections 4(a), 4(b) or 15(e); 

(B) Microsoft’s failure to pay the Fees (excluding Disputed Amounts) as required under Section 2 (Fees and
Payment Terms) of this Agreement; and 
 (C) The failure of either Party to perform any of the Party’s
obligations contained in this Agreement, which failure has not been cured within thirty (30) calendar days after the non-defaulting Party provides notice to the defaulting Party describing the Default(s) in reasonable detail. This right of cure
shall not apply to Defaults described in Sections 11(b)(ii)(A) or (B) above. 
 (iii) Microsoft may elect to
terminate this Agreement during the Term without cause or without the occurrence of a Default, which termination shall be effective **** days after such notice. ***** 

  

			
	 	 
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 (c) Effect of Termination and Survival. Notwithstanding expiration or termination of
this Agreement, Microsoft shall pay to Vendor all Fees earned prior to expiration or termination ****. In addition, within **** days from the date of expiration or termination, each Vendor shall: 

(i) return all data derived from Work performed under this Agreement, to Microsoft; and 

(ii) at Microsoft’s sole discretion either (x) provide Microsoft with all documents and materials (including any
and all copies) containing Customer Information, together with all other materials and property of Microsoft, which are in its possession or under its control or (y) destroy all such specified documents and materials (including any and all
copies in any and all formats) and provide Microsoft with a certificate of destruction signed by an officer of Vendor; and 
 (iii) at Microsoft’s sole discretion either (x) return any Microsoft Confidential Information or property or (y) destroy all such specified documents and materials (including any and all
copies in any and all formats) and provide Microsoft with a certificate of destruction signed by an officer of Vendor. 
 The terms and
conditions of Sections 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 15(b) will survive any termination or expiration of this Agreement. 
 (d) Transition of Work. In the event of termination, Vendor will make its staff available to assist with the transition of the Work to the successor vendor. Vendor will be compensated based on
mutually agreeable rates for these transition services not to exceed the pricing described in the applicable SOW for comparable services or, if the transition services are not comparable to services described in the applicable SOW, as mutually
agreeable by the parties. 
  

	12)	 RECORDS AND AUDIT. 

 (a) During the term of this Agreement and for **** years thereafter, Vendor agrees to keep all usual and proper records and books of account and all usual and proper entries relating to its costs and
expenses, and quality and performance reports in providing the Work. Also, during the above referenced period, Microsoft shall have the right to cause an audit and/or inspection to be made of the applicable Vendor records and facilities in order to
verify statements issued by Vendor and Vendor’s compliance with the terms of this Agreement. Any such audit shall be conducted by Microsoft corporate internal auditors or an independent certified public accountant selected by Microsoft. Except
as specified herein, Microsoft shall be responsible for all costs and attorney fees related to such audits. Vendor agrees to provide Microsoft’s designated audit or inspection team access to the relevant Vendor records and facilities. If an
audit reveals that Vendor has overcharged Microsoft by **** or more of the amounts due for any audited period of time, Vendor agrees, in addition to recalculating and making immediate payment to Microsoft of all overpayments, ****, based on the
actual and true amounts due and owing, to pay Microsoft all reasonable costs and expenses incurred by Microsoft in conducting such audit, including, but not limited to, any amounts paid to any auditor or attorney. 

  

			
	 	 
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 (b) Licensing. Vendor must keep records relating to the licensing of the Microsoft
software in its possession and use. Microsoft has the right to conduct an audit of Vendor or any Vendor Affiliate performing services under this Agreement to verify Vendor or its Affiliate’s licensing of Microsoft software using an independent
accountant from a nationally recognized public accounting firm, which will be subject to a confidentiality obligation. Any such audit will take place upon not fewer than **** calendar days’ notice, during normal business hours and in a manner
that does not interfere unreasonably with Vendor’s operations. As an alternative, Microsoft may require Vendor and/or its Affiliates(s) performing services under this Agreement to accurately complete a Microsoft self-audit questionnaire. If
verification or self-audit reveals either Vendor’s or its Affiliates’ unlicensed use of Microsoft software, Vendor and/or its Affiliate(s) must promptly obtain sufficient licenses for all Microsoft software usage disclosed. If material
unlicensed use is identified (defined as a license shortage of **** or more), Vendor and/or its Affiliate (as applicable) must reimburse Microsoft for the reasonable costs incurred in verification and acquire the necessary additional licenses within
**** days. If Microsoft undertakes such verification and does not find material unlicensed use of its software, Microsoft will not undertake another verification of Vendor for at least one year. Microsoft and its auditors will use the information
obtained in compliance verification only to enforce Microsoft’s rights and to determine whether Vendor and/or any Vendor Affiliate providing services under this Agreement is in compliance with the terms of the applicable software license
agreement and the terms of this Agreement. By invoking the rights and procedures described above, Microsoft does not waive its rights to enforce the Agreement (including any license agreement or statement of work incorporating these terms) or to
protect Microsoft’s intellectual property by any other means permitted by law. 
 (c) Compliance with Sarbanes-Oxley
Act. Vendor shall maintain, at Microsoft’s cost, any documentation required and specified by Microsoft in connection with the United States Sarbanes-Oxley Act of 2002. 
 13) PUBLICITY AND MICROSOFT TRADEMARKS. **** Any permitted use of Microsoft trademarks under this Agreement must adhere to Microsoft’s then-current brand usage guidelines. 

14) FORCE MAJEURE. If Vendor is or expects to be unable to perform Work as required by a SOW due to a condition or cause beyond Vendor’s
reasonable control (such as natural disasters, riot, war, terrorist attack, or acts of a government authority) for **** or more, Vendor shall immediately notify Microsoft of the situation, via email, telephone, facsimile transmission or other means
to the Microsoft Vendor Accounting Manager identified on the cover page of the Agreement and/or to the Microsoft business group contact for the SOW 
  

	15)	 OTHER PROVISIONS. 

 (a) Relationship of Parties; Non-exclusivity. This Agreement is only intended to create an independent contractor relationship between Vendor and Microsoft. Under no circumstance shall one
Party’s employees be construed to be employees of the other Party. Vendor further agrees to be responsible for all of Vendor’s federal and state taxes, withholding, social security, insurance and other benefits. Upon request, Vendor shall
provide Microsoft with satisfactory proof of independent contractor status, if applicable. The parties agree that nothing contained in this Agreement or any SOW shall be construed as creating an exclusive relationship between the parties.

 (b) Governing Law; Attorneys’ Fees. This Agreement shall be governed by the laws of the State of **** and Vendor
consents to jurisdiction and venue in the state and federal courts sitting in ****. Vendor waives all defenses of lack of personal jurisdiction and forum non conveniens. Process may be served on either Party in the manner authorized to enforce by
applicable law or court rule. If either Microsoft or Vendor employs attorneys to enforce any rights arising out of or relating to this Agreement, the prevailing Party shall be entitled to recover its costs, including reasonable attorneys’ fees.

 (c) No Inadvertent Waiver. Failure of any Party to exercise its rights under this Agreement shall not be construed as
a waiver thereof and shall not prevent said Party from thereafter enforcing strict compliance with any of the terms thereof. 

(d) Binding Nature. This Agreement shall inure to and bind all successors, assigns, receivers and trustees of the respective
parties hereto. 

  

			
	 	 
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 (e) No Assignment. Each Party acknowledges and covenants that it shall not sell,
assign, transfer, pledge or encumber any of its rights or delegate any of its duties or obligations under this Agreement (by actual assignment or by operation of law, including without limitation through a merger, acquisition, consolidation,
exchange of shares, or sale or other disposition of assets, including disposition on dissolution), without the prior written consent of the other Party, which consent shall not be unreasonably withheld. Notwithstanding anything to the contrary
herein, Microsoft may assign this Agreement to any of its subsidiaries. 
 (f) Severability. If any court or
governmental authority should determine that any clause or provision contained herein are improper, unenforceable or violates any rule, regulation, policy or statute, then that provision shall be enforced to the maximum extent permissible so as to
effect the intent of the parties, and to the extent such provision or provisions shall be reformed without further action by the parties hereto and only to the extent necessary to make such provision or provisions valid and enforceable when applied
to such particular facts and circumstances and the remainder of this Agreement shall continue in full force and effect. 
 (g)
Amendment. This Agreement may be amended only in written agreement signed by all parties, except that Microsoft reserves the right to unilaterally modify Exhibit D: Additional Vendor Obligations and its physical and information security
policies as it deems necessary from time to time and Vendor agrees to comply with all such modifications. 
 (h) Existing
Statements of Work. As of the Effective Date of this Agreement, any outstanding services or SOWs provided under an expired or pre-existing Vendor Services Agreement, executed between the parties, shall be governed by the terms and
conditions of this Agreement and shall supersede and replace any such expired or pre-existing agreements. 
 (i) Microsoft
Corporation and Affiliates – Third Party Beneficiaries. Vendor acknowledges and agrees that the benefit of certain of the Clauses of this Agreement are expressed to be not only for the benefit of Microsoft but also for the benefit of
Microsoft Corporation, Affiliates of Microsoft Corporation and/or licensors of Microsoft Corporation. Vendor acknowledges that each and any of the foregoing shall be entitled in its or their own right to require by Vendor the due performance of
each such provision as aforesaid and to this end, that Microsoft is entering into this Agreement not only in its own right, but also as an agent and trustee for each of Microsoft Corporation, its Affiliates and/or licensors of Microsoft Corporation,
provided always that any action to enforce the rights or privileges of such parties under or in connection with this Agreement or the Services (other than for an injunction, temporary restraining order or other similar equitable relief required to
enforce the terms of this Agreement, or to preserve the rights of such party in accordance with applicable statutory or equivalent limitation periods) shall be instituted and prosecuted by Microsoft on their behalf. 

(j) Compliance with Laws. Both Parties shall comply with all federal, state, country and local laws, order, rules, ordinances,
regulations and codes, including but not limited to those related to privacy and data 
  

	16)	 ADDENDUMS AND EXHIBITS. 

 The following addendums and exhibits, as amended from time to time, are incorporated into this Agreement by reference: 
 Addendum for the Provision of Contact Center Services 
 Exhibit A: Statement(s) of
Work 
 Exhibit B: Microsoft Corporation Non-Disclosure Agreement 

Exhibit C: Business Continuity Management (BCM) Framework 
 Exhibit D: Additional Vendor Obligations 

  

			
	 	 
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 17) ENTIRE AGREEMENT. This Agreement contains the entire agreement between the parties with respect
to the subject matter hereof and supersedes all oral understandings, representations, prior discussions and preliminary agreements. Any representations, warranties, promise or conditions not expressly contained in this Agreement shall not be binding
upon the parties. This agreement does not constitute an offer by Microsoft and it shall not be effective until signed by both parties. 

  

			
	 	 
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the omitted portions.

 ADDENDUM FOR THE PROVISION OF CONTACT CENTER SERVICES 

This Addendum for the Provision of Contact Center Services (“Addendum”) is made pursuant to the Vendor Services Agreement by and
between Microsoft Corporation and Rainmaker Systems, Inc. (the “Agreement”). The terms of this Addendum are incorporated into the Agreement by this reference. Any terms not otherwise defined herein will assume the meanings set forth in the
Agreement. 
  

	1)	FACILITIES. 

 At all times
during the Term, Vendor shall maintain and use, at its own risk, all equipment (except telecommunications equipment described below), services and software necessary to efficiently and accurately provide the Work at the facilities specified under
any applicable SOW (“Facilities”), and shall be responsible for all costs associated therewith. At all times during the Term, Microsoft will be responsible for the provision and maintenance of any telecommunications equipment necessary to
reroute customer calls from Microsoft to a mutually agreed demarcation point as defined in the applicable SOW, including all costs associated therewith. 
  

	2)	BUSINESS CONTINUITY MANAGEMENT. 

 Vendor agrees to create, implement and maintain a documented Business Continuity Management (BCM) Framework to provide a comprehensive and structured response capability that caters for planned and
unplanned interruption events. In the circumstances that Vendor experiences a disruption (interruption event) in Vendor’s ability to provide the Work, or Vendor’s Facilities are incapacitated for any reason, Vendor shall immediately notify
Microsoft and implement Vendor’s appropriate Business Continuity Plan (BCP) for the applicable Statement of Work (SOW). 

Microsoft expects each site to be governed by the overall Business Continuity Management Framework, as outlined in the annexed Exhibit C

 Microsoft reserves the right to suspend this Agreement, at its discretion, until performance of the Work can be
resumed. Microsoft may redirect incidents during any time in which Vendor is unable to perform the Work due to a disruption, and deduct from applicable Fees, any costs or expenses that Microsoft incurs as a result of redirecting incidents.

  

	3)	TRAINING. 

(a) General. Vendor is responsible for ensuring that all Vendor agents engaged in performing the Work
(“Support Professionals”) successfully complete all training programs specified by Microsoft in any SOW. At all times during the Term of this Agreement, Vendor shall ensure that each Support Professional is capable of responding to
customer calls regarding each Microsoft product offering (“Product”) for which the Vendor is currently providing Work. Vendor Support Professionals must take and successfully pass both pre- and post training tests provided to Vendor by
Microsoft to measure training effectiveness. Vendor shall be responsible for administering the tests and reporting test results to Microsoft. 
 (b) Trainers. Vendor will designate trainers for each Product supported to receive Microsoft provided train-the-trainer instruction. Trainers shall participate in all train-the-trainer events that
Microsoft, in its sole discretion, deems necessary. The required number of Vendor designated trainers shall be set forth in applicable SOW(s). 

  

			
	 	 
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 (c) Cost of Training. Microsoft will not be charged for any of the
Work provided by any new hire until the individual has completed the required number of hours of Vendor provided training as specified in the applicable SOW and has demonstrated the ability to provide the Work as measured by the knowledge and
performance tests, as specified in the applicable SOW. Microsoft may conduct random quality checks on any training materials and any courses developed by Vendor. Except as otherwise agreed upon by the Parties in writing or as set forth in any SOW,
all training required by this Agreement shall be at the Vendor’s sole cost and expense, including without limitation all labor, travel, and out-of-pocket costs. 

(d) Training Materials. Where Microsoft provides training materials to Vendor, all training shall be conducted
using such training materials and Vendor shall not modify, supplement or replace the training materials with Vendor or third party developed materials without Microsoft’s prior written consent. Microsoft hereby grants Vendor a world-wide,
non-exclusive, personal, non-transferable, non-assignable, limited, royalty-free license during the term of this Agreement to reproduce any training materials provided by Microsoft to Vendor only for Vendor’s internal use for the purpose of
providing the training required under this Agreement. Training materials provided by Microsoft to Vendor are Microsoft Confidential Information. 
  

	4)	SECURITY OBLIGATIONS 

  

	 	(a)	 Physical Security. 

 (i) Isolated Space. On a project by project basis, as designated by Microsoft, and unless otherwise agreed between the Parties, the computers used to provide the Work must be located in one or more
non-public rooms with access through lockable doors only and the doors should be locked at all times. 
 (ii)
Controlled Access. On a project by project basis, as designated by Microsoft, access to the room containing the computers used to provide the Work shall be granted only to those persons performing the Work or supporting the performance of the
Work under this Agreement. Access to the Facilities must be controlled with individual-specific (e.g. Cardkey) or combination (e.g. Cipher) locking mechanisms. 
 (b) Computer Security. Password Protected Screensavers: All workstations connected to the LAN and used for the purpose of providing the Work and which gives visibility to confidential Microsoft
customer records (the “Support LAN”) must have a password protected screensaver set to enable after five (5) minutes of idle time. All users must log out when they leave a machine for the day or for an extended period. Passwords must
be changed at a maximum interval of ninety (90) calendar days and passwords cannot be reused. Passwords must be at least seven characters long, not contain any part of the individual’s name or email name, and contain characters from at
least three of the following four classes: (i) English upper case letters, (ii) English lower case letters, (iii) westernized Arabic numerals, and (iv) non-alphanumeric special characters. 

(c) Network Security. On a project by project basis, as designated by Microsoft, Vendor will isolate (either
electronically or physically) the Support LAN from other LANs maintained by the Vendor. Vendor shall restrict use of the Support LAN solely to Vendor employees providing Work under this Agreement. Vendor agrees to notify Microsoft promptly upon
discovery of any breach of security in the Support LAN, and Vendor shall take immediate steps to remedy any such breach. 

  

			
	 	 
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 (d) Miscellaneous. 

(i) Vendor is responsible for security, including physical security, the application of appropriate service packs and hot
fixes, security personnel, security hardware, security software, and costs related to the installation and construction of security-related systems. 

(ii) Vendor shall not allow the disclosure of Microsoft Confidential Information or data to unauthorized
individuals. 
 (iii) Vendor shall not allow unauthorized modification or destruction of
Microsoft Confidential Information or data. 
 (iv) Vendors shall not allow unauthorized modification of system
components, including, without limitation, websites or server software. 
 (v) Vendor shall
monitor and maintain system logs and shall make said logs available to Microsoft upon request. 
  

	5)	 ONSITE INSPECTION 

 Microsoft may make onsite inspections of the Facilities at its discretion with twenty four (24) hours’ notice for the purpose of confirming compliance with the terms of this Agreement. Vendor
will provide at no charge reasonable office space at the Facilities in connection with any such inspection. 
  

	6)	 LICENSE GRANTS 

  

	 	(a)	 Knowledge Base and Notes 

 (i) Microsoft grants to Vendor for the sole purpose of providing the Work a world-wide non-exclusive, personal, non-transferable, non-assignable, limited, royalty-free right and license during the Term to
(A) reproduce and use internally at the Facilities, data from the Microsoft designated product support service database (“Knowledge Base”), application notes for the Product(s) (“Notes”), and (B) reproduce, use and
distribute articles from the Knowledge Base, Notes and Training Materials in accordance with the notices set forth on such documents. Microsoft reserves all other rights not expressly granted herein. 

(ii) Vendor shall not remove any disclaimers, copyright notices and trademarks from any copies of data from the Knowledge
Base or Notes or any data contained therein. 
 (iii) Vendor shall only use the data from the Knowledge Base and
the Notes in conjunction with Microsoft Tools (as defined in Section 6(b) below). 
 (iv) Upon the
expiration or termination of this Agreement, Vendor’s license rights with respect to the Knowledge Base and Notes shall automatically terminate, and Vendor shall within ten (10) calendar days thereafter either (i) at Vendor’s
expense return all copies of the Knowledge Base and Notes (including all related documentation) licensed to Vendor pursuant to this Agreement in its possession to Microsoft, or provide written certification to Microsoft signed by an authorized
representative of Vendor that Vendor has destroyed all copies of the Knowledge Base and Notes (including all related documentation) in its possession or control. Nothing in this Section 6 is intended to prevent Vendor from using publicly
available Knowledge Base information following termination or expiration of this Agreement. 

  

			
	 	 
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 (b) Products and Microsoft Tools. Microsoft will provide to the
Vendor the Microsoft product offerings for which the Work will be performed (“Products”) and certain business tools (“Microsoft Tools”) via download over a secured server and/or in tangible media. Microsoft will provide these in
such quantities as may be required by Vendor from time to time to assist Vendor in providing the Work. Effective upon the delivery of the Products to Vendor, Microsoft grants to Vendor a world-wide non-exclusive, personal, non-transferable,
non-assignable, limited, royalty-free license solely for the purpose of providing the Work to (i) reproduce and install the Products on computers physically located at the Facilities and (ii) use the Products internally pursuant to the
terms of the End User License Agreement (each a “EULA”) accompanying each of the Products at the Facility. Microsoft reserves all other rights not expressly grants herein. The terms of the EULA are incorporated herein by reference and
Vendor acknowledges receipt of the same. In the event the terms of any EULA conflict with any terms of this Agreement, the terms of this Agreement shall control. Upon expiration or termination of this Agreement or any SOW, Vendor’s license to
use and reproduce any Products or Microsoft Tools, shall automatically terminate. Vendor shall have ten (10) calendar days thereafter to either (i) return all copies of the Products or Microsoft Tools (including all related documentation)
licensed to Vendor at its expense pursuant to this Agreement in its possession to Microsoft, or (ii) provide written certification to Microsoft signed by an authorized representative of Vendor that Vendor has destroyed all copies of the
Products (including all related documentation) licensed to Vendor pursuant to this Agreement in its possession. 

(c) Vendor Tools. Microsoft and Vendor acknowledge and agree that Vendor is the owner of or has the right to use
software tools developed and used by Vendor, as well as patents, trade secrets and other proprietary rights associated therewith. All Vendor Tools used to provide the Work must be approved by Microsoft in writing. Microsoft and Vendor acknowledge
that Microsoft is the owner of any Microsoft content contained in the above referenced Vendor Tools. Vendor hereby grants to Microsoft a personal non-transferable and non-assignable, non-exclusive worldwide license to reproduce, modify, use and
create derivative works from such Vendor Tools for internal Microsoft use during the term of this Agreement. Microsoft agrees not to distribute such Vendor Tools to any third party without Vendor’s express consent. Vendor agrees to provide
copies of all such Vendor Tools and related documents to Microsoft for such purposes. 
 (d) Use of Microsoft
Name. During the Term, Microsoft grants to Vendor a world-wide, non-exclusive, personal, non-transferable, non-assignable, limited, royalty free license to use the Microsoft name solely in conjunction with answering incidents and making outbound
research responses to Microsoft customers to provide Work pursuant to the terms of this Agreement. Vendor shall at no time identify itself as being an outsource support provider for Microsoft or any Microsoft affiliates except with Microsoft’s
written consent or as may be required by law. 

  

			
	 	 
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 EXHIBIT A: STATEMENT OF WORK: 

(to be incorporated individually under separate cover) 

  

			
	 	  	Exhibit Page 1
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 EXHIBIT B: MICROSOFT CORPORATION NON-DISCLOSURE AGREEMENT 

 

 

  

			
	 	  	Exhibit Page 2
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 

 

  

			
	 	  	Exhibit Page 3
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 

 

  

			
	 	  	Exhibit Page 4
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 EXHIBIT C: BUSINESS CONTINUITY MANAGEMENT (BCM) FRAMEWORK 

(to be provided under separate cover) 

  

			
	 	  	Exhibit Page 5
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 EXHIBIT D: ADDITIONAL VENDOR OBLIGATIONS 

 

					
		 	 Article 1:
	 	 Vendor Code of Conduct

		 	 Article 2:
	 	 Insurance Requirements

		 	 Article 3:
	 	 Microsoft Pre-Placement Policy

		 	 Article 4:
	 	 Vendor Subcontractor Obligations

		 	 Article 5:
	 	 Microsoft Travel Policy

Article 1: Vendor Code of Conduct 

Microsoft aspires to be more than just a good company – it aspires to be a great company. What will make Microsoft great is a strong commitment to
our mission of enabling people and businesses throughout the world to realize their full potential. Achieving our mission isn’t just about building innovative technology. It’s also about who we are as a company and as individuals, how we
manage our business internally, and how we think about and work with customers, partners, governments, vendors, and communities. 
 The global
business environment is continuously changing and demanding more from us as a company and as employees. Not only does the world expect us to deliver the best products and services, it also expects us to conduct ourselves ethically and responsibly.
It is essential that we conduct ourselves at all times with integrity and in full compliance with the laws and regulations that govern our global business activities. Microsoft has established a set of company standards of business practices and
regulatory compliance that are set out in the Standards of Business Conduct which applies to all Microsoft employees, directors, and officers (www.microsoft.com/mscorp/legal/buscond). The Microsoft Standards of Business Conduct are an
extension of Microsoft’s values and reflect our commitment to ethical business practices and regulatory compliance. 
 Microsoft expects
that its vendors (“Vendors”) will share and embrace the letter and spirit of our commitment to integrity. We understand that Vendors are independent entities; however, the business practices and actions of a vendor may impact and/or
reflect upon Microsoft. Because of this, Microsoft expects all Vendors and their employees, agents, and subcontractors (Vendors’ employees, agents, and subcontractors shall hereinafter be referred to collectively as “Representatives”)
to adhere to the Microsoft Vendor Code of Conduct while they are conducting business with and/or on behalf of Microsoft. All Microsoft Vendors should educate their Representatives to ensure they understand and comply with the Microsoft Vendor
Code of Conduct. 
  

	 	a.	LEGAL AND REGULATORY COMPLIANCE PRACTICES 

 All Microsoft Vendors and their Representatives shall conduct their business activities in full compliance with the applicable laws and regulations of their respective countries while conducting business
with and/or on behalf of Microsoft. In addition to any specific obligations under Vendor’s agreement with Microsoft, all Microsoft Vendors shall, without limitation: 

 

	 	•	 	 Comply with all applicable trade controls, export, re-export and import laws or regulations. 

 

	 	•	 	 Conduct business in full compliance with antitrust and fair competition laws that govern the jurisdictions in which they conduct business.

  

	 	•	 	 Comply with all applicable environmental laws and regulations regarding hazardous materials, air emissions, waste and wastewater discharges,
including the manufacture, transportation, storage, disposal, and release to the environment of such materials. 

  

	 	•	 	 Be honest, direct, and truthful in discussions with regulatory agency representatives and government officials. 

 

	 	•	 	 Not participate in international boycotts not sanctioned by the U.S. government or applicable laws. 

  

			
	 	  	Exhibit Page 6
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

	 	•	 	 Comply with the anti-corruption laws of the countries in which it does business, including the United States Foreign Corrupt Practices Act, and refrain
from making any direct or indirect payments or promises of payments to foreign government officials for the purpose of inducing the individual to misuse his/her position to obtain or retain business. 

 

	 	b.	BUSINESS PRACTICES 

Microsoft Vendors and their Representatives shall conduct their business interactions and activities with integrity and in accordance with
their obligations under their specific agreements with Microsoft. In addition to any specific obligations under Vendor’s agreement with Microsoft, all Microsoft Vendors shall, without limitation: 

 

	 	•	 	 Honestly and accurately record and report all business information and comply with all applicable laws regarding their completion and accuracy.

  

	 	•	 	 Create, retain, and dispose of business records in full compliance with all applicable legal and regulatory requirements. 

 

	 	•	 	 Protect and responsibly use both the physical and intellectual assets of Microsoft including property, supplies, consumables, and equipment when
authorized by Microsoft to use such assets. 

  

	 	•	 	 Use Microsoft provided information technology and systems (including e-mail) only for authorized Microsoft business-related purposes. Microsoft
strictly prohibits Vendors and their Representatives from using Microsoft provided technology and systems to create, access, store, print, solicit, or send any material that is intimidating, harassing, threatening, abusive, sexually explicit or
otherwise offensive or inappropriate and/or send any false, derogatory, or malicious communications using Microsoft provided information assets and systems. 

 

	 	•	 	 Comply with all Microsoft requirements for maintenance of passwords, confidentiality, security, and privacy procedures as a condition of providing
Microsoft with goods or services or receiving access to Microsoft’s internal corporate network, all systems and buildings. All data stored or transmitted on Microsoft owned or leased equipment is to be considered private and is the property of
Microsoft. Microsoft may monitor all use of the corporate networks and all systems (including e-mail) and/or access all data stored or transmitted using the Microsoft network. 

 

	 	•	 	 Comply with the intellectual property ownership rights of Microsoft and others including but not limited to copyrights, patents, trademarks, and trade
secrets. 

  

	 	•	 	 Use software, hardware and content only in accordance with their associated license or terms of use. 

 

	 	•	 	 Speak to the press on Microsoft’s behalf only if Vendor and/or Representative(s) is expressly authorized in writing to do so by Microsoft.

  

	 	•	 	 Use good judgment, discretion, and moderation when offering gifts or entertainment to Microsoft employees. In doing so, the Vendor and/or its
Representatives will refrain from giving Microsoft employees an individual gift or a combination of gifts with a value greater than $200.00 in a given year (or any lower amount in accordance with applicable laws) and never offer a bribe, kickback,
bartering arrangement for goods or services, and/or any other incentive to a Microsoft employee in order to obtain or retain Microsoft business. Gift giving and entertainment practices may vary in different cultures and waivers to the $200 annual
limit above may be possible upon petition to the Microsoft regional controller; however, any gifts and entertainment given or received must be in compliance with the law, must not violate the giver’s and/or receiver’s policies on the
matter, and be consistent with local custom and practice. 

  

			
	 	  	Exhibit Page 7
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

	 	•	 	 Avoid the appearance of or actual improprieties and/or conflicts of interests. Vendors and/or their Representatives shall not deal directly with any
Microsoft employee whose spouse, domestic partner, or other family member or relative holds a significant financial interest in the Vendor. Dealing directly in the course of negotiating the Vendor agreement or performing the Vendor’s
obligations with a spouse, domestic partner, or other family member or relative who is employed by Microsoft is also prohibited. 

  

	 	•	 	 Avoid insider trading by buying or selling Microsoft’s or another company’s stock when in possession of information about Microsoft or
another company that is not available to the investing public and that could influence an investor’s decision to buy or sell stock. 

  

	 	•	 	 Prepayments are generally not permitted. In the event that an authorized prepayment has been made by Microsoft for the purchase of specific services or
products, the prepayment can only be applied to those services or products expressly set forth in the applicable purchase order or SOW. Any prepayment made on a purchase order that was later cancelled may not be applied to other services or
products, and must be returned to Microsoft within **** days of cancellation of the purchase order. 

  

	 	c.	ENVIRONMENTAL PRACTICES 

Microsoft expects its Vendors to share in its commitment to environmental conservation through responsible standards and business
practices in the workplace. Microsoft Vendors shall conduct their business practices in full compliance with all applicable environmental laws and regulations. Furthermore, Microsoft Vendors should strive, without limitation: 

 

	 	•	 	 To implement policies and procedures that reduce wasteful energy and resource consumption. 

 

	 	•	 	 To participate in environmentally conscious recycling programs for paper, plastics, computer hardware, and other reusable resources.

  

	 	d.	EMPLOYMENT PRACTICES 

Microsoft expects its Vendors to share its commitment to human rights and equal opportunity in the workplace. Microsoft Vendors shall
conduct their employment practices in full compliance with all applicable laws and regulations. All Microsoft Vendors shall, without limitation: 
  

	 	•	 	 Cooperate with Microsoft’s commitment to a workforce free of harassment and unlawful discrimination. While we recognize and respect cultural
differences, we believe that Vendor companies should not engage in discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, color, sex, sexual orientation, national origin, religion, age,
disability, gender identity or expression, marital status or veteran status. 

  

	 	•	 	 Provide a safe and healthy work environment with adequate people to facilities ratio, noise abatement measures, personal space, work breaks and
ventilation. 

  

	 	•	 	 Fully comply with all applicable safety and health laws, regulations and practices. Adequate steps shall be taken to minimize the causes of hazards
inherent in the working environment. 

  

	 	•	 	 Prohibit the use, possession, distribution, and/or sale of illegal drugs while on Microsoft owned or leased property. 

 

	 	•	 	 Use only voluntary labor. The use of forced labor whether in the form of indentured labor, bonded labor, or prison labor by a Microsoft Vendor and/or
its subcontractors is prohibited. 

  

	 	•	 	 Not require workers to lodge or file “deposits”, identity papers or other personal affects with their employer as a condition of continued
employment and be free to resign their employment in accordance with local and national laws or regulations without unlawful penalty or retaliation. 

  

			
	 	  	Exhibit Page 8
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

	 	•	 	 Comply with all local and national minimum working age laws or regulations and not utilize child labor. Furthermore, Vendors shall not employ anyone
under the age of 15, under the age for completing compulsory education or under the legal minimum working age for employment, which ever is oldest. Microsoft supports the development of legitimate workplace apprenticeship programs for the
educational benefit of younger people and will refrain from doing business with Vendors and/or their Representatives who abuse such systems. Workers under the age of 18 shall not perform hazardous work and may be restricted from night work, with
consideration given to educational needs. 

  

	 	•	 	 Not engage in physical discipline or abuse. Physical abuse or discipline, the threat of physical abuse, sexual or other harassment, verbal abuse or
other forms of intimidation is prohibited. 

  

	 	•	 	 Pay living wages under humane conditions. All workers shall be provided with clear, written information about their employment conditions with respect
to wages before they enter employment and as needed throughout their term of employment. Any deductions from wages as a disciplinary measure shall not be permitted nor shall any deductions in violation of local or national law be permitted without
the express written permission of the worker concerned. All disciplinary measures should be recorded. Wages and benefits paid for a standard working week must meet, at a minimum, national legal standards. 

 

	 	•	 	 Not require workers to work more than the maximum hours of daily labor set by local and national laws or regulations; ensure that overtime is voluntary
and paid in accordance with local and national laws or regulations. 

  

	 	•	 	 Keep employee records in accordance to local and national laws or regulations and provide to the employee, in a timely manner, the basis on which they
are being paid via pay stub or similar documentation. 

  

	 	e.	COMPLIANCE WITH THE MICROSOFT VENDOR CODE OF CONDUCT 

 It is the Vendor’s responsibility to ensure its Representatives understand and comply with the Microsoft Vendor Code of Conduct and to inform its Microsoft contact (or a member of Microsoft
management) if and when any situation develops that causes the Vendor to operate in violation of the obligations set forth in this document. Microsoft Vendors are expected to self-monitor their compliance with this Vendor Code of Conduct. In
addition to any other rights Microsoft may have under its agreement with Vendor, Microsoft may request the immediate removal of any Representative who behaves in a manner that is unlawful or inconsistent with this Code or any Microsoft policy.

  

	 	f.	REPORTING OF QUESTIONABLE BEHAVIOR AND/OR POSSIBLE VIOLATIONS 

 To report questionable behavior or possible violation of the Vendor Code of Conduct that occurred while a Vendor or its Representative was providing goods or services to Microsoft, Microsoft has a variety
of resources available to assist. Please work with your primary Microsoft contact in resolving a business practice or compliance concern, however, Microsoft recognizes there may be times when this is not possible or appropriate to report such
matters. In these instances, please contact any of the following: 
  

	 	1.	The Microsoft Business Conduct Line at ****. 

  

	 	2.	If you are calling from outside the United States, you may make a collect call to the Business Conduct Line by accessing an international operator and asking to place a
collect call to ****. 

  

	 	3.	If you are a Vendor with access to Microsoft’s intranet, you may send an e-mail to the Director of Compliance by e-mailing the Business Conduct and Compliance
alias, ****. 

  

	 	4.	Send a letter to the Director of Compliance at Microsoft Corporation, Law and Corporate Affairs, One Microsoft Way, Redmond, WA 98052 or send a confidential fax to
****. 

  

			
	 	  	Exhibit Page 9
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 Microsoft will not tolerate any retribution or retaliation taken against any individual who
has, in good faith, sought advice or reported questionable behavior and/or a possible violation of the Vendor Code of Conduct. 
 Article 2:
Insurance Requirements 
 Insurance Requirements. Prior to the commencement of the Services to be performed under this
Agreement and throughout the entire Term of this Agreement, Vendor shall procure and maintain the following insurance. Such insurance shall be in a form and with insurers acceptable to Microsoft and shall comply with the following minimum
requirements: 
 (a) Comprehensive General Liability. Vendor will obtain and maintain a policy
of “general”, “public”, or “commercial” liability insurance as follows: 
 (i) Policy
limits of not less than $**** each occurrence for bodily injury and $**** each occurrence for damage to property, or, alternatively, $**** combined single limit each occurrence for bodily injury and property damage combined. 

(ii) Policy to be the “occurrence” form, including coverage for premises and operations, contractual liability
(including insurable contractual liability assumed in this Agreement), broad form property damage, and products and completed operations. 
 (iii) The policy shall name Microsoft as an additional insured to the extent of the contractual liability assumed by Vendor in this Agreement, and shall contain a severability of interests’
provision in favor of the additional insureds. 
 (b) Workers’ Compensation – Vendor shall at all times
comply with all applicable workers’ compensation, occupational disease, and occupational health and safety laws, statutes, and regulations to the full extent applicable. Such workers’ compensation and occupational disease requirements
shall include coverage for all employees of Vendor, and for all employees of any Subcontractor retained by Vendor, suffering bodily injury (including death) by accident or disease, which arises out of or in connection with the performance of this
Agreement by Vendor. Satisfaction of these requirements will include, but will not be limited to: 
 (i) full
participation in any required governmental occupational injury and/or disease insurance program, to the extent participation in such program is mandatory in any jurisdiction, and 

(ii) purchase of workers’ compensation and occupational disease insurance providing benefits to employees in full compliance
with all applicable laws, statutes, and regulations (but only to the extent such coverage is not provided under a mandatory government program as in a.) above), and/or 
 (iii) maintenance of a legally permitted and governmentally approved program of self insurance for workers’ compensation and occupational disease. 

Except to the extent prohibited by law, the program of Vendor’s compliance with workers’ compensation and
occupational disease laws, statutes, and regulations in (a), (b), or (c) above will provide for a full waiver of rights of subrogation against Microsoft, its directors, officers, and employees, all of which rights are also hereby
waived. If Vendor, or any Subcontractor retained by Vendor, fails to effect and maintain a program of compliance with applicable workers’ compensation and occupational disease laws, statutes, and regulations, and Microsoft incurs liability
or fines or is required by law to provide benefits to such employees, or to obtain coverage for such employees, Vendor shall indemnify Microsoft for such fines, payment of benefits to Vendor or Subcontractor employees or their heirs or legal
representatives, and/or the cost of effecting coverage on behalf of such employees. 

  

			
	 	  	Exhibit Page 10
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 (c) Employers Liability – Vendor shall maintain coverage for
employers’ liability with a policy limit of not less than $**** per accident. In jurisdictions where commercial insurance of workers’ compensation is not permitted, this requirement may be fulfilled through addition of an
“Employers Stop Gap Liability” endorsement to the comprehensive general liability policy required above. 
 (d)
Professional Liability/Errors & Omissions Liability. Vendor shall maintain policy limits of not less than $**** each claim. Such insurance shall include coverage for infringement of proprietary rights of any third party,
including without limitation copyright, trade secret and trademark infringement as related to Vendor’s performance under this Agreement. Throughout the Term of this Agreement, the Professional Liability/Errors & Omissions Liability
insurance’s retroactive coverage date will be no later than the Effective Date of this Agreement. Upon expiration or termination of this Agreement, Vendor will either maintain active policy coverage, or an extended reporting period, providing
coverage for claims first made and reported to the insurance company within one year after the end of the Agreement. 
 (e)
General Requirements Applicable to All Above Coverages – The following general requirements shall be applicable to all coverages referenced anywhere in this Section: 

(i) The above-referenced insurance policies shall be primary and not contributory to any insurance or program of self-insurance
maintained by Microsoft. 
 (ii) Any deductible or retention in excess of $**** per occurrence or accident under any of
the above required coverages shall be subject to the approval of Microsoft prior to the commencement of the Agreement. 

(iii) All deductibles and premiums associated with the above coverages will be the responsibility of Vendor. 

(iv) If in the opinion of Microsoft the amount of liability coverage is not adequate by reason of inflationary pressures,
experience or the nature and content of Vendor’s activities, Vendor shall increase the amount of insurance coverage as reasonably required by Microsoft.
 (v) At the request of Microsoft, Vendor will provide to Microsoft, or make available for Microsoft’s review, copies of certificates of insurances required herein. 

(vi) The above referenced insurance limits shall not in any way limit the liability of Vendor or the liability of any Vendor
Subcontractor during their performance under thia Agreement. Where any Subcontractor is retained by Vendor in the performance of this Agreement, Vendor shall either require such Subcontractor to assume the same insurance obligations on behalf
of Microsoft as are required of Vendor herein, or extend its insurance to cover any Subcontractor retained by Vendor. 
 (f)
Certificates of Insurance – Prior to the inception of this Agreement, Vendor shall provide to Microsoft certificates of insurance evidencing full compliance with the insurance requirements contained herein. Such certificates shall be
kept current throughout the entire period of the Agreement, and Vendor shall provide for at least thirty (30) calendar days advance notice to Microsoft if the coverage is to be canceled or materially altered so as not to comply with the
foregoing requirements. Failure by Vendor to furnish certificates of insurance or failure by Microsoft to request same shall not constitute a waiver by Microsoft of the insurance requirements set forth herein. In the event of such failure on the
part of Vendor, Microsoft expressly reserves the right to enforce these requirements. 

  

			
	 	  	Exhibit Page 11
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 (g) Notice of Loss, Injury or Damage – In the event of any
“significant” injury to persons or damage to property that occurs on the premises of Microsoft during the performance of this Agreement by Vendor or any Subcontractor thereof, Vendor shall notify Microsoft as promptly as reasonably
practical after the occurrence of such injury or damage, and shall provide adequate details to enable Microsoft to investigate the cause of such injury or damage. For the purposes of this provision, the term “significant” shall mean injury
to persons that results in hospital treatment of such injury, and for damage to property, any damage or loss of property in excess of ****. 
 (h) Workplace Hazards – If Vendor encounters unsafe conditions or workplace hazards in a Microsoft provided and controlled workplace that poses a safety hazard to Vendor’s
employees, Vendor shall advise Microsoft promptly in written form of the existence and location of such condition or hazard. If Microsoft is unable to respond and correct the hazard on a timely basis, Vendor shall require its employees to take
additional safety and personal protection measures as appropriate to reduce the potential risk of injury to employees working in the area of the condition or hazard until such time as Microsoft is able to correct the hazard. 

(i) Revised Code of Washington – To the extent of the indemnity set forth in Section 7 (General Indemnity) of the
Agreement, except to the extent prohibited by law, and solely as respect to bodily injury claims by any employees, Subcontractors and/or agents of Vendor which fall within the scope of the foregoing indemnity, Vendor expressly waives its immunity
under industrial insurance laws, including but not limited to Title 51 of the Revised Code of the State of Washington, as respects injuries or death suffered by any employees, Subcontractors and/or agents of Vendor. 

  

			
	 	  	Exhibit Page 12
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 Article 3: Microsoft Pre-Placement Policy 
 Microsoft requires all temporary personnel agencies, vendors, suppliers and independent contractors (collectively, “Vendor Employees”) conduct pre-placement background checks on all Vendor
employees performing services that require any access to Microsoft resources such as email, network access, cardkey, or other access badges. Before assigning any Vendor employee to perform any such services under this Agreement, Vendor will conduct
a pre-placement background check for convictions, covering the last five years (collectively “background check”). If the Vendor employee successfully completed Vendor’s background check within twenty-four months of Vendor
employee’s placement with Microsoft, no new background check will be required. Where a Local Agreement specifies that the services will require a Vendor employee to access the credit card or social security information of a Microsoft customer
(“Personally Identifiable Information”), before assigning a Vendor employee to perform any such services, Vendor will conduct a pre-placement credit check covering the last three (3) years. If the Vendor employee successfully
completed Vendor’s credit check within twelve months of Vendor employee’s placement with Microsoft, no new credit check will be required. Vendor will comply with the Fair Credit Reporting Act and any other applicable on background checks
and credit checks. If Vendor chooses to outsource the function of these background and credit checks, Vendor shall, with Microsoft’s consent, use an established and reputable commercial background check company. If Vendor uses any
Subcontractors to perform services under this Agreement that require any access to Microsoft resources such as email, network access, cardkey, or other access badges, or that require a Subcontractor to access the credit card or social security
information of Microsoft customer, Vendor will ensure its agreements with Subcontractors include the requirements set forth in this policy. 

If the background check or credit check discloses information that Vendor, in its sole discretion, concludes would make Vendor’s employee or
Subcontractor unacceptable for placement with Microsoft, Vendor will not assign said individual to render any services to Microsoft. 
 If
Microsoft or Vendor becomes aware of criminal activity by Vendor’s employee or Subcontractor while Vendor’s employee or Subcontractor is assigned to work for Microsoft, and Vendor determines this information makes Vendor’s employee or
Subcontractor an unacceptable placement, Vendor will take complete responsibility for removing said individual from the Microsoft assignment and from Microsoft property. Vendor shall comply with all applicable laws when removing any Vendor employee
or Subcontractor from Microsoft premises. If the criminal activity would suggest a threat of physical harm to Microsoft property or employees, the parties must inform their respective business contact immediately, but in no event later than 24 hours
after becoming aware of the information. 

  

			
	 	  	Exhibit Page 13
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 Article 4: Vendor Subcontracting Requirements 

Subcontractor Requirements 
 In the event Vendor is unable to comply with the percentage purchase requirements in the Agreement after using best efforts, Vendor shall have the right to include in the calculation of the amount paid by
Vendor to Subcontractors those amounts paid by Vendor to Minority Owned and Operated Businesses and to Women Owned and Operated Businesses. By the tenth (10th) business day following November 30 and May 31, Vendor shall report their subcontracted spend for the
previous six month period via the Microsoft Supplier Diversity Portal (https://www.suppliergateway.com/microsoft/). Failure by the Vendor to submit their subcontracted spend in compliance to the above referenced dates may, at Microsoft’s
sole discretion, result in the reclassification or loss of vendor status and/or participation in MSVP. 
 If Vendor has used best efforts to
fulfill its obligations under this section but has failed to do so for reasons beyond Vendor’s reasonable control, then the Vendor Contact shall, at Microsoft’s request: 

 

	1.	Meet with the Microsoft Vendor Account Manager (“VAM”) and Supplier Diversity Program Manager to discuss Vendor’s efforts to comply. If the VAM and
Supplier Diversity Program Manager determine that Vendor has made best, but unsuccessful, efforts to be in compliance, then, at Microsoft’s sole reasonable discretion, (a) Microsoft shall not enforce Vendor’s obligations under this
section for a period not to exceed the timeframe required by Vendor to comply with the provisions of subsection 2, below, (b) Microsoft shall confirm the same in writing, and (c) Microsoft shall not consider Vendor to be in breach of its
obligations under this section, and 

  

	2.	Develop, in conjunction with the VAM and Supplier Diversity Program Manager, a mutually agreeable plan (including, but not limited to, a compliance timeline, quarterly
compliance milestones, and quarterly reporting requirements) by which Vendor shall come into compliance with its obligations hereunder. 

 If, after meeting with the Vendor contacts, Microsoft determines in its sole reasonable discretion that it is not feasible or reasonable to require Vendor’s full compliance with this section,
Microsoft shall either (a) modify the percentage requirements in order to facilitate Vendor’s compliance or (b) eliminate Vendor’s obligation to comply with this section in its entirety. 

The provisions of this section shall not apply if Vendor’s annual receipts are less than **** and the Vendor qualifies as a small business as
defined under the Small Business Administration’s Table of Size Standards dated October 1, 2002. However, Vendor must submit an exemption request via the Microsoft Supplier Diversity Portal for each reporting period. If Microsoft does not
approve the exemption request, Microsoft shall notify the vendor via e-mail that the Vendor must report their subcontracted spend. 

  

			
	 	  	Exhibit Page 14
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 Article 5: Microsoft Travel Policy 
 In general, Microsoft does not pay for travel expenses. If Microsoft agrees in a SOW to pay Vendor’s expenses while traveling on authorized Microsoft business, then Microsoft will reimburse Vendor
for all reasonable and necessary expenses incurred in accordance with the terms of the SOW and the following policies. 
 Vendor
Responsibility: 
  

	 	•	 	 To minimize travel expenses whenever possible by using the least expensive options that do not result in unreasonably ineffective use of work time or
undue inconvenience to the traveler. 

  

	 	•	 	 To obtain Microsoft’s written approval before incurring travel expenses for which reimbursement will be sought. 

 

	 	•	 	 To accurately document all travel expenses. 

 Airline Tickets: Vendors should purchase non-refundable airline tickets, and purchase them a minimum of seven (7) days in advance of the travel departure date. 

Frequent Flyer/Frequent Guest Programs: Vendors may retain such program awards and benefits. Participation in these programs must not influence
flight or lodging selections in any manner that would result in increased costs to Microsoft. 
 Cancellations: Vendor shall not seek
reimbursement for travel expenses that are cancelled by Vendor. 
 When a trip is cancelled by Microsoft after the ticket/invoice has been
issued, the traveler shall inquire about using the same ticket for future travel for Microsoft or obtain a refund to be applied to any request for reimbursement. Vendors are responsible for canceling hotel rooms and Microsoft will pay no expenses
for hotel expenses which could have been avoided by prompt cancellation. 
 Excess Baggage: Microsoft will reimburse for excess baggage
charges only: 
  

	 	•	 	 When Vendor travels with heavy or bulky materials or equipment necessary to perform Work; 

 

	 	•	 	 When the excess baggage consists of Microsoft property; or 

 

	 	•	 	 When Vendor travels on Microsoft business for more than 14 consecutive days. 

Vendors Using MS Travel Program 
 Vendors utilizing the MS Travel Program are required to use program vendors whenever possible to take advantage of negotiated rates for air, hotel and car accommodations. Vendors must review and implement
all procedures outlined in the “MS Travel Program – Vendors Procedures” document, available by emailing a request to ****. 

Hotel Reservations: Hotel reservations MUST be made through one of the following methods: 

 

	 	•	 	 Travelport (US based travelers only) 

  

	 	•	 	 Designated travel agency 

  

	 	•	 	 Event Registration (when applicable) 

 Hotel Selection: Refer to Microsoft’s preferred hotel database **** (click on Travel then Hotel Program) or send email to ****. If a Microsoft hotel rate is not available, use an American
Express rate or the least expensive property in a similar hotel category. 
 Car Rental Selection: See **** (click on Travel) or send
email to**** 
 Rail Travel: Rail travel should be used when it is less expensive than air travel, adds no more than one and a half hours
to the total travel time, or is timelier than driving. 

  

			
	 	  	Exhibit Page 15
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

 Expense Reimbursement 

Reimbursable Expenses: Reimbursable items include but are not limited to: 

 

	 	•	 	 Airfare and surface transportation (Economy/Coach Class) including parking and tolls 

 

	 	•	 	 Car rental (Compact/Midsize; full-size when three or more vendors travel together) 

 

	 	•	 	 Gratuities/tips (within reason) 

  

	 	•	 	 Hotel/lodging 

  

	 	•	 	 Meals incurred during out-of-town trip (not to exceed $75 USD per day or as specified in the SOW) 

 

	 	•	 	 Saturday night stay-over (Weekend hotel expenses are reimbursable if airfare savings result in a lower overall cost for the trip by at least $250 or
equivalent currency and the expenses do not exceed the airfare savings.) 

 Non-Reimbursable Expenses:
Non-reimbursable items include but are not limited to: 
  

	 	•	 	 Barber, hair stylist, manicurist, and other grooming/personal service expenses 

 

	 	•	 	 Entertainment (including entertaining Microsoft employees and any event entertainment) 

 

	 	•	 	 Foreign travel document requirements 

  

	 	•	 	 Free or upgrade certificates for flight, hotel, or car rental 

 

	 	•	 	 Laundry and dry cleaning 

  

	 	•	 	 Membership fees (including frequent flyer/frequent guest programs) 

 

	 	•	 	 Any automobile fuel or rental insurance 

  

	 	•	 	 Telephone calls (not Microsoft business related) 

  

	 	•	 	 Trip or flight insurance 

 Questions on Travel Policy Issues? Direct to **** 

  

			
	 	  	Exhibit Page 16
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

  

			
	 	  	Exhibit Page 17
	
	**** = Certain information has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to
the omitted portions.

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