Document:

Employment Agreement between West Corporation and Nancee R. Berger

 Exhibit 10.02 
 

 
  

			
	 To:
	  	Nancee R. Berger
	 From:
	  	West Corp. Comp. Committee
	 Date:
	  	March 7, 2007
		
	 Re:
	  	2007 Compensation Plan – Exhibit A

 The compensation plan for 2007 while you are employed as
President and Chief Operating Officer for West Corporation is outlined below: 
  

	1.	Your base salary will be $550,000. Should you elect to voluntarily terminate your employment, you will be compensated for your services as an employee through the date of your
actual termination per your Employment Agreement. 

  

	2.	Effective January 1, 2007, you will be eligible to receive a performance bonus based on Adjusted EBITDA growth for West Corporation in 2007. Adjusted EBITDA for each quarter
will be compared to the same quarter in the previous year. Each $1M increase will result in a $17,000 bonus. 75% of the quarterly bonus earned will be paid within thirty (30) days from the end of the quarter. 100% of the total bonus earned will
be paid within thirty (30) days of the final determination of 2007 Adjusted EBITDA. 

  

	  	Should Adjusted EBITDA exceed $561M for the year, you will eligible to receive $21,250 for every $1M of Adjusted EBITDA above that threshold. 

  

	  	Please note that if there is a negative year-to date profit calculation at the end of any quarter, this will result in a “loss carry forward” to be applied to the next
quarterly or year-to-date calculation. 

  

	3.	All objectives are based upon West Corporation operations and will not include results derived from mergers or acquisitions unless specifically and individually approved by West
Corporation’s Compensation Committee. 

  

	4.	Your Compensation Plan for the year 2008 will be presented in December, 2007. 

  

	5.	At the discretion of management, you may receive an additional bonus based on the Company’s and your individual performance. 

  

	6.	The benefit plans, as referenced in Section 7(i), shall include insurance plans based upon eligibility pursuant to the plans. If the insurance plans do not provide for
continued participation, the continuation of benefits shall be pursuant to COBRA. In the event Employee’s benefits continue pursuant to COBRA and Employee accepts new employment during the consulting term, Employee may continue benefits
thereafter to the extent allowed under COBRA. In no event shall benefits plans include the 401K Plan or the West Corp. 2006 Executive Incentive Plan. 

  

	
	 /s/    Nancee R.
Berger        

	Employee – Nancee R. BergerEmployment Agreement between West Corporation and Joseph Scott Etzler

 Exhibit 10.03 
 

 
  

			
	 To:
	  	Joseph Scott Etzler
	 From:
	  	West Corp. Comp. Committee
	 Date:
	  	March 7, 2007
		
	 Re:
	  	2007 Compensation Plan

 Your 2007 compensation plan (“Plan Year”) for your
employment as President for Intercall, Inc. (the “Company”) is as follows: 
  

	1.	Your base salary will be $475,000 per year. 

  

	2.	You may also receive additional bonuses pursuant to Paragraph 3 of your Employment Agreement. The Company intends to calculate those bonuses as follows: 

  

	 	a)	First, you will be eligible to receive a bonus based upon the Company’s results (“Company Profitability Bonus”). The Company intends to calculate this Company
Profitability Bonus as follows: 

 1) The Target Company Profitability Bonus shall be $350,000. 
 2) Each cumulative quarter’s net operating income before corporate allocations for the Company (“Plan Year Company NOI”)
will be compared to the cumulative budgeted net operating income before corporate allocations for the Company for the same period (“Company NOI Budget”). 
 3) The percentage by which the cumulative Plan Year Company NOI exceeds (i.e., a positive percentage) or is less than (i.e., a negative
percentage) the cumulative Company NOI Budget shall be the “Company Profit Variance Percentage.” 
 4) Each
quarter’s cumulative revenue for the Company (“Plan Year Company Revenue”) will be compared to the cumulative budgeted revenue for the Company for the same period (“Company Revenue Budget”). 
 5) The percentage by which the cumulative Plan Year Company Revenue exceeds (i.e., a positive percentage) or is less than (i.e., a
negative percentage) the cumulative Company Revenue Budget shall be the “Company Revenue Variance Percentage.” 
 6) The sum of one hundred percentage points (100%), plus the product of (i) the average of the Company Profit Variance Percentage and the Company Revenue Variance Percentage, multiplied by (ii) three (3), is the “Company
Bonus Factor.” 
 7) The product of the Company Bonus Factor and the Target Company Profitability Bonus, less any
amounts paid to you for prior Company Profitability Bonuses during the Plan Year, will be paid to you in the month following each quarter end. 
  

	 	b)	In no event shall the Company Profitability Bonus exceed $550,000. 

  

	 	c)	The Company intends to pay 75% of year-to-date bonuses on a quarterly basis within thirty (30) days from the end of each quarter. 100% of any bonus earned as of
December 31, 2007 will be paid within thirty (30) days of the final determination of 2007 revenue and NOI. 

	3.	In addition, if West Corporation achieves its 2007 Adjusted EBITDA objective, you will be eligible to receive an additional one-time bonus of $100,000. This bonus is not to be
combined or netted together with any other bonus set forth in this agreement. 

  

	4.	All bonus calculations will be based upon the Company’s operations and will not include profit and income derived from mergers, acquisitions, joint ventures, stock buybacks,
other non-operating income or loss, or financing changes associated with such events unless specifically and individually approved by West Corporation’s Compensation Committee. 

  

	5.	An additional bonus may be earned for reducing InterCall’s DSOs. You are eligible for a $100,000 bonus for achieving reported DSO’s of 50 days. This bonus will be
paid quarterly as follows: 

  

			
	 DSO
	  	Quarterly Bonus
	 50 – 50.9
	  	$25,000
	 51 – 51.9
	  	$22,500
	 52 – 52.9
	  	$20,000
	 53 – 53.9
	  	$17,500
	 54 – 54.9
	  	$15,000
	 55 – 55.9
	  	$12,500
	 Above 56
	  	$    -0 –

 The quarterly DSO number will result in payment as outlined
above. Any unused portion of the quarterly bonus will be rolled forward and is available to be paid if the DSO for the end of that quarter achieves the objective. For example, if 1st quarter’s DSO is 54 then $15,000 will be paid and the 2nd quarter then has $35,000 eligible. All excess or unpaid portions will roll forward until the final 4th quarter period in 2007. 
  

	6.	At the discretion of executive management, you may also receive an additional bonus based on your individual performance. This bonus is not to be combined or netted together with
any other bonus set forth in this agreement. 

  

	7.	The benefit plans, as referenced in Section 7(h), shall include insurance plans based upon eligibility pursuant to the plans. If the insurance plans do not provide for
continued participation, the continuation of benefits shall be pursuant to COBRA. In the event Employee’s benefits continue pursuant to COBRA and Employee accepts new employment during the consulting term, Employee may continue benefits
thereafter to the extent allowed under COBRA. In no event shall benefits plans include the 401K Plan or the West Corp. 2006 Executive Incentive Plan. 

  

	
	 /s/    Joseph Scott
Etzler        

	Employee – Joseph Scott EtzlerEmployment Agreement between West Corporation and Paul M. Mendlik

 Exhibit 10.04 
 

 
  

			
	 To:
	  	Paul M. Mendlik
	 From:
	  	West Corp. Comp. Committee
	 Date:
	  	March 7, 2007
		
	 Re:
	  	2007 Compensation Plan – Exhibit A

 The compensation plan for 2007 while you are employed as Chief
Financial Officer for West Corporation is outlined below: 
  

	1.	Your base salary will be $400,000. Should you elect to voluntarily terminate your employment, you will be compensated for your services as an employee through the date of your
actual termination per your Employment Agreement. 

  

	2.	Effective January 1, 2007, you will be eligible to receive a performance bonus based on consolidated Adjusted EBITDA growth for West Corporation in 2007. Adjusted EBITDA for
each quarter will be compared to the same quarter in the previous year. Each $1M increase will result in a $7,600 bonus. 75% of the quarterly bonus earned will be paid within thirty (30) days from the end of the quarter. 100% of the total bonus
earned will be paid within thirty (30) days of the final determination of 2007 Adjusted EBITDA. 

  

	  	Should Adjusted EBITDA exceed $561M for the year, you will eligible to receive $9,500 for every $1M of Adjusted EBITDA above that threshold. 

  

	  	Please note that if there is a negative year-to date profit calculation at the end of any quarter, this will result in a “loss carry forward” to be applied to the next
quarterly or year-to-date calculation. 

  

	3.	All Adjusted EBITDA objectives are based upon West Corporation operations and will not include results derived from mergers or acquisitions unless specifically and individually
approved by West Corporation’s Compensation Committee. 

  

	4.	At the discretion of management, you may receive an additional bonus based on the Company’s and your individual performance. 

  

	5.	Your Compensation Plan for the year 2008 will be presented in December, 2007. 

  

	6.	The benefit plans, as referenced in Section 7(i), shall include insurance plans based upon eligibility pursuant to the plans. If the insurance plans do not provide for
continued participation, the continuation of benefits shall be pursuant to COBRA. In the event Employee’s benefits continue pursuant to COBRA and Employee accepts new employment during the consulting term, Employee may continue benefits
thereafter to the extent allowed under COBRA. In no event shall benefits plans include the 401K Plan or the West Corp. 2006 Executive Incentive Plan. 

  

	
	 /s/    Paul M.
Mendlik        

	Employee – Paul M. Mendlik

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