Document:

exhibit_4a-75.htm

Exhibit 4.(a)75

Unofficial translation

The State of Israel

Ministry of Communications

 

General License for Partner Communications Ltd. for the Provision of

Mobile Radio Telephone (MRT) Services using the Cellular Method

 

Amendment No. 59

By virtue of the powers of the Minister of Communications under Article 4 and 5 of the Communications Law (Telecommunications and Broadcasts), 5742-1982, and in accordance with our other powers under any law, and after having considered the arguments presented by the Licensee, we hereby amend the General License for the provision of mobile radio telephone (MRT) services using the cellular method granted to Partner,  as follows:

Amendment of Article 1

	
1.

	
In Article 1.1 after "General Licensee" shall come:

 

	
  

	
"Roaming Licensee"-

	
A person who has won tender 12/2010- a combined license for the provision of cellular mobile radio telephone (MRT) services in Israel –an expansion of the existing license and the grant of a new license;

 

	
2.

	
In Article 1.1, after "Roaming" shall come

 

	
  

	
"National Roaming" (NR)-

	
The expansion of the services of another MRT Operator (hereinafter-"another operator") to coverage areas of the Licensee through the Licensee's MRT system, as detailed in section 67E.

 

Addition of Article 67E

	
3.

	
After Article 67D shall come:

"67E National Roaming

	
  

	
67E.1

	
The Licensee shall supply National Roaming services through its network to a Roaming Licensee to the Roaming Licensee's subscribers to the network of the host operator, as detailed below.

	
  

	
67E2.

	
Preparation of the Licensee

	
  

	
The Licensee shall prepare for the execution of National Roaming in accordance with the following:

	
  

	
a)

	
The provisions of Appendix X in the Second Annex;

	
  

	
b)

	
The provisions of the law and the license regarding enabling use of its network and particularly Articles 30 through 30C, with the necessary changes.

  

  

  

 

	
  

	
67E.3

	
Operational arrangement

	
  

	
a)

	
If the Roaming Licensee shall notify the Licensee in writing, after notifying the Minister that it did not reach an agreement with any of the existing Licensees regarding the conditions for the provision of roaming services as set forth in Article 5B(b)(1) of the Law, that it has chosen that Licensee  for the receipt of National Roaming services (in this section "the notice"), the Licensee and the roaming operator shall provide the Minister with the engineering and operational details that they have agreed upon between themselves regarding the implementation of National Roaming ("operational arrangement"), within three months from the date the notice is sent. In addition, the said operators shall include the required engineering and operational details in order to maintain National Roaming that were not included in the operational arrangement, due to disagreements, if there are any;

	
  

	
b)

	
Issues that are not agreed upon, as set forth in sub-section (a) above, if there are any, shall be decided by the Director. The directions of the Director for this matter shall form an integral part of the operational arrangement.

	
  

	
67E.4

	
Commencement date of National Roaming implementation

	
  

	
The host Licensee shall begin providing National Roaming services in accordance with the operational arrangement no later than three months from the date that the Roaming Licensee presented to the host Licensee the Minister's confirmation as set forth in section 5B(b)(2) of the Law.

Addition of Appendix C

	
4.

	
The attached Appendix C shall be added to the License.

(14 April 2011)

 

     (sgd)                                           

              ________________

               Moshe Cachalon

               Minister of Communications

  

2

  

Appendix C-National Roaming (NR)

Definitions

	
  

	
1.

	
In this Appendix-

 

	 	
"Hand-Over"- 

	continuation of a call by handing it over through MRT  terminal equipment from a coverage area of a cellular radio base of one licensee to the coverage area of a cellular radio base of another licensee, continuously and without disconnection or interference;
	 	 	 
	 	"Call"- 	including sms, data communication, cellular internet browsing, application use, etc.
	 	 	 
	 	
"Subscriber of a Roaming Licensee"- 

	including a subscriber of an MRT licensee on another network, if said licensee makes use of the roaming licensee's network;
	 	 	 
	 	
"Lock"- 

	A situation in which the terminal equipment of a subscriber of a roaming licensee that roamed to a host network continues to receive service on the licensee's network after the call has ended, even if that area has coverage of a roaming licensee;
	 	 	 
	 	
"The Specifications"- 

	The most updated 3rd generation project partnership (3GPP) regarding National Roaming that are published from time to time.

 

	
  

	
2.

	
The Licensee shall provide the Roaming Licensee with national roaming services through its network, as set forth in Article 67E, in accordance with the conditions set forth below.

 

Transfer and initiation of calls on the Licensee's network

	
  

	
3.

	
The Licensee shall provide said National Roaming services, in one of the following manners:

	
  

	
a)

	
Call transfer-the Licensee shall enable the transfer of a call that is carried out via a subscriber's handset, from the network of a Roaming Licensee to the Licensee's network, when the Roaming Licensee does not have coverage in that area. After the call is transferred, the call will be carried out on the Licensee's network until the call is terminated;

	
  

	
b)

	
Call initiation-The Licensee shall enable the initiation of a call on its network that is carried out via the handset of a Subscriber of a Roaming Licensee, if the network of the Roaming Licensee does not have coverage in that area, or due to the handset lock of the Subscriber of a Roaming Licensee on the Licensee's network. After the initiation, the call shall be carried out on the Licensee's network until the call is terminated.

 

  

3

  

 

Duration of the Lock

 

	
  

	
4.

	
The Licensee shall determine the duration of the lock time in accordance with the requirements of the Roaming Licensee.

Discrimination prohibition

	
  

	
5.

	
The Licensee shall ensure fair and equal conditions for each Roaming Licensee with regards to the provision of MRT services, including the following:

	
  

	
1)

	
Discrimination prohibition-The scope, standard and quality of the services that a Roaming Licensee's subscribers shall receive shall not be less than those provided to the Licensee's subscribers; if the Licensee distinguishes between types of its subscribers, with regards to the scope, standard or quality of its services, it shall allow the Roaming Licensee to make the same distinction between its subscribers;

	
  

	
2)

	
Transfer-The Licensee shall enable the Roaming Licensee's subscribers to transfer in one direction, i.e.-from the Roaming Licensee's coverage area to the coverage area of the Licensee, in a continuous manner, without disconnecting or interference to the call;

	
  

	
3)

	
Advanced Network-The Licensee shall provide a Roaming Licensee with NR services through its most advanced network1 and in the lowest frequency spectrum that it uses2, only if it does not have the said coverage, shall provide NR services through a higher frequency spectrum or through a network from a previous generation3, and all in the same manner of preference as its own subscribers;

	
  

	
4)

	
Service Variety-The Licensee shall enable a Roaming Licensee to provide the variety of services that the Roaming Licensee shall wish to provide to its subscribers' subject to the technical possibility of the host licensee and in absence of any unreasonable burden on the host licensee;

 

 

1 HSPA+/HSPA/UMTS and in the future LTE

2 For example, a licensee that operates UMTS networks in the 850/900 and 2100 Mhz spectrums, will give a Subscriber of a Roaming Licensee services through the network in the 850/900 spectrum in the same manner of preference as his own subscribers.

3 GSM/GPRS/EDGE

  

4

  

 

Cooperation

	
  

	
6.

	
The Licensee shall cooperate with the Roaming Licensee, including by the following:

	
  

	
1)

	
Blocking sites-The Licensee shall block, in accordance with the Roaming Licensee's demand from time to time, the use by the Roaming Licensee's subscribers of the specific coverage areas of the Licensee's sites, in which the Roaming Licensee has coverage.

	
  

	
2)

	
Dynamic update-The Licensee shall update the Roaming Licensee on a regular basis with regards to the required data to support NR, based the needs of the Roaming Licensee and in accordance with the expansion of its network, the changes of the Licensee's network, including traffic data per site, call detail records, billing data of a Roaming Licensee's subscribers, faults, system changes, etc, and the Licensee shall update its systems, as so required, based on the network data of the Roaming Licensee;

	
  

	
3)

	
Location data-The Licensee shall provide the Roaming Licensee with continuous location data in real time of the Roaming Licensee's subscribers that are within the coverage area of the Licensee; the said location data shall not be less than that received for the Licensee's subscribers;

	
  

	
4)

	
Visibility-The Licensee shall act, to the extent possible, so that the subscribers of a Roaming Licensee shall not be able to detect that they are receiving service from the Licensee;

	
  

	
5)

	
Switching-The Licensee shall transfer all outgoing and incoming calls through the Roaming Licensee's network, in order to enable the Roaming Licensee to supply to its subscribers all of the services that it wishes to provide, including signaling of calls that were not executed;

	
  

	
6)

	
Smart network- The Licensee shall support, to the extent possible, smart network services provided by the Roaming Licensee;

	
  

	
7)

	
Calls to emergency call centers-a call by a subscriber of  a Roaming Subscriber to an emergency call center, that was initiated on the Licensee's network, shall be directly routed to the emergency call center by the Licensee, unless the Roaming Licensee has the ability to route the call to the appropriate emergency call center according to the geographical location of the subscriber;

	
  

	
8)

	
Fulfillment of statutory provisions-The Licensee shall cooperate with the Roaming Licensee in order to fulfill any statutory provisions following any law, to the extent that the said cooperation is required due to the existence of NR;

	
  

	
9)

	
Handling malfunctions-The Licensee shall handle malfunctions in its systems that are caused or could cause harm to the NR regarding the level of service agreed upon between the Licensee and the Roaming Licensee4 or determined by the Ministry;

	
  

	
10)

	
Prevention of transfer of information-The Licensee shall keep completely confidential all information regarding the Roaming Licensee, and shall prevent the transfer of any information regarding the Roaming Licensee from its employees and anybody on its behalf that handles NR operations to any other entity of the Licensee, particularly its sales and marketing personnel.

 

Specifications

	
  

	
7.

	
With regards to NR, the Licensee shall act in accordance with the specifications. To the extent that a matter is not dealt with in the specifications, the relevant licensees shall act in accordance with the best engineering practice.

 

4 Service Level Agreement (SLA)

 

5exhibit_4a-76.htm

Exhibit 4.(a).76

Unofficial translation

 

The State of Israel

Ministry of Communications

 

General License for Partner Communications Ltd. for the Provision of

Mobile Radio Telephone (MRT) Services using the Cellular Method

 

Amendment No. 60

By virtue of my authority under Article 4 (e) of the Communications Law (Telecommunications and Broadcasts), 5742-1982, and all my other powers under any law and after having given Partner Communications Company Ltd. (hereinafter: “Partner”) the opportunity to present their arguments regarding this matter, I hereby amend the General License for the provision of mobile radio telephone (MRT) services using the cellular method granted to Partner on 7 April 1998,  as follows:

Amendment of Article 60

	
  

	
1.

	
In article 60.6 (b)(5) instead of "By registration on the Licensee's website"; shall come "Service order on the Licensee's website or content provider. A service order shall be done in accordance with the provisions of Annex F of the License".

	
  

	
2.

	
In article 60.6 (c) after " The Licensee will keep documentation on the subscriber's explicit request" shall come "during the entire commitment period of the subscriber, and if the subscriber does not have a commitment period, for at least the last eighteen (18) months, as well as for a year after the date that the last bill is sent to the subscriber, as set forth in article 2.3 (c)(2) to Appendix E."

	
  

	
3.

	
In article 60.6 (c) instead of "For purposes of sub-section (b)(5) – a printout of the registration confirmation sent to the subscriber pursuant to his registration for the service" shall come " For purposes of sub-section (b)(5) – a Log from the short message service center (SMSC)  of the Licensee in which the sending of the 2 sms from the Licensee to the subscriber are documented, as part of the procedure of ordering a service. If the service was ordered on the Licensee's website or cellular portal by using a user code and password as set forth in section 1.3 of Appendix F of the License-the Log from the internet server that indicates the execution of the service order procedure and the Log In of typing the user code and password by the subscriber.

  

  

  

Amendment of Article 71

	
  

	
4.

	
Instead of the mentioned in Article 71.4 shall come:

	
"71.4

	
The Licensee shall send the subscriber a written notice concerning the discontinuation of a service or the discontinuation of all service. The notice will contain, inter alia, the date of effecting of the discontinuation, and in a notice of discontinuation of all service also the last date for sending the final bill, as stated in subsection 2.3(c)(2) in Appendix E to the License (hereinafter – the "final bill"). Notice of discontinuation of a service shall be sent in the telephone bill following the date of the request and Notice of discontinuation of all service shall be sent to the subscriber within one working day from the date that of the discontinuation, by regular post or via e-mail or fax if the subscriber gave his consent thereto. Where the subscriber submitted a request to discontinue a service or to discontinue all service at a service center of the Licensee, the Licensee's representative will give him the aforesaid written notice at the time of the submission of the request.

 

A copy of said notice must be kept available by the Licensee for presenting to the Director within five (5) work days from when it was sent or delivered, accordingly. If the Licensee sent the notice via e-mail or fax, the sending confirmation must also be available for presenting to the Director within five (5) work days from when the notice was sent."

Amendment of Appendix E

	
  

	
5.

	
At the beginning of  section 2.3(c)(2) in Appendix E shall come:

"A subscriber that wishes to disconnect from the Licensee shall receive a final bill at the closest possible date and no later than two months after the date of disconnection.

Replacement of Appendix F

	
  

	
6.

	
Instead of the existing Appendix F, shall come "Appendix F- Service order on the Licensee's or content provider's website"-see attached.

  

2

  

Commencement

	
  

	
7.

	
The commencement of:

	
  

	
a.

	
Section 4 of this amendment- on March 13, 2011.

	
  

	
b.

	
Sections 1, 2, 3 and 6- of this amendment and sections 60.6 (b) and (c), 60.7 and 60.8 to the License- November 13, 2011.

	
  

	
c.

	
Section 5 of this amendment on the date of signature of this amendment.

(24 May 2011)

     (sgd)                                           

              ________________

               Moshe Cachalon

               Minister of Communications

  

3

  

 

Appendix F- Service order on the Licensee's or content provider's website

	
  

	
1.

	
Service order from the Licensee

	
  

	
1.1

	
A service order from the Licensee's website or cellular portal (both hereinafter- "the website") shall be done by way of one of the alternatives detailed in section 1.2 or 1.3.

	
  

	
1.2

	
Random Code

	
  

	
a)

	
The subscriber shall key in his subscriber number1 in the designated place on   the Licensee's website.

	
  

	
b)

	
If the subscriber is blocked from receiving the service, the Licensee shall send the subscriber a text message that notifies him that he is blocked from receiving the service ordered and that he can apply to the Licensee in order to cancel the blocking for the type of said service;

	
  

	
c)

	
If the subscriber is not blocked from receiving the service, the Licensee shall send the subscriber a text message that includes the following:

	
  

	
1)

	
The name of the service including its classification as "one time" or "continuing";

	
  

	
2)

	
The price of the service; the price shall be displayed in a detailed manner including details regarding a "one time" payment, a "regular" payment for a specific period including noting the period and the price per unit according to which the payment for the service is gauged;

	
  

	
3)

	
A random code of five (5) digits (hereinafter-the "code sent");

	
  

	
d)

	
The subscriber shall key in the code sent on the website, in the designated place;

	
  

	
e)

	
The Licensee shall compare the code sent with the code that was keyed in by the subscriber as set forth in sub-section (d) (hereinafter-the "keyed in code");

	
  

	
f)

	
If the keyed in code is identical to the code sent, the Licensee shall send the subscriber a text message that notifies him that his registration for the service has been approved and if this is a continuing service-information regarding the manner in which the registration for the service can be cancelled;

	
  

	
g)

	
If the keyed in code is not identical to the code sent, the Licensee shall send the subscriber a text message that notifies him that his registration for the service has failed due to the lack of said identity.

 

 

1(MSN)-Mobile Subscriber Number

  

4

  

	 	
1.3

	
User Code and Password

	
  

	
a)

	
The Licensee shall display on its website in a prominent manner near the designated place for service orders, clear and legible, the following details:

	
  

	
1)

	
The service name including its classification as "one time" or "continuous"; if it is a continuous service-information regarding the manner in which the registration for the service can be cancelled;

	
  

	
2)

	
The service price; The price shall be displayed in a detailed manner including details regarding a "one time" payment, a "regular" payment for a specific period including noting the period and the price per unit according to which the payment for the service is gauged;

	
  

	
b)

	
The subscriber shall key in the user code and password that were set or confirmed by the Licensee (hereinafter-"the identification code");

	
  

	
c)

	
If the subscriber is blocked from receiving the service, the Licensee shall present the subscriber with a notice on the website addressed only to him stating that he is blocked from receiving that type of service that was ordered and that he can apply to the Licensee in order to cancel the blocking  for the said type of service;

	
  

	
d)

	
The Licensee shall compare the identification code with the user code and password set by the Licensee for the subscriber and that are saved in its system (the "saved code");

	
  

	
e)

	
If the identification code is identical to the saved code, the Licensee shall provide the service to the subscriber;

	
  

	
f)

	
If the identification code is not identical to the saved code, the Licensee shall send a notice addressed only to the subscriber through the website stating that his registration for the service has failed due to the lack of said identity.

 

	
  

	
2.

	
Service Order from a Service Supplier

	
  

	
2.1

	
A service order on the service supplier's website shall be done in the following manner:

	
  

	
a)

	
The subscriber shall key in his subscriber number2 in the designated place on   the service supplier's website (hereinafter- the "supplier's website");

	
  

	
b)

	
The service supplier shall send a notice to the subscriber that includes the subscriber's number, type of requested service and the details regarding the service as set forth in section (d) below;

 

2(MSN)-Mobile Subscriber Number

 

  

5

  

 

	
  

	
c)

	
In case the subscriber is blocked from receiving the service, the Licensee shall send the subscriber a text message notifying him that he is blocked from receiving the requested service, and that he can apply to the Licensee in order to cancel the blocking for the said type of service. In addition, the Licensee shall notify the service provider that the subscriber is blocked from receiving the service;

	
  

	
d)

	
If the subscriber is not blocked from receiving the service, the Licensee shall send the subscriber a text message that includes the following:

	
  

	
1)

	
The service name including its classification as "one time" or "continuous";

	
  

	
2)

	
The service price; The price shall be displayed in a detailed manner including details regarding a "one time" payment, a "regular" payment for a specific period including noting the period and the price per unit according to which the payment for the service is gauged;

	
  

	
3)

	
A random code of five (5) digits (hereinafter- the "code");

	
  

	
e)

	
The subscriber shall key in the code, in the designated place on the service supplier's website;

	
  

	
f)

	
The service supplier shall give the Licensee the code keyed in by the subscriber as set forth in sub-section (e) (hereinafter-the "the code that was keyed in");

	
  

	
g)

	
The Licensee shall compare the code with the  code that was keyed in;

	
  

	
h)

	
If the code that was keyed in is identical to the code, the Licensee shall send a text message to the subscriber that notifies him that his registration for the service was approved and if this is a continuous service- information regarding the manner in which the registration for the service can be cancelled. In addition, the Licensee shall notify the service provider that it has approved the registration for the service;

	
  

	
i)

	
If the code that was keyed in is not identical to the code, the Licensee shall send the subscriber a text message that notifies him that his registration for the service has failed due to the lack of said identity. In addition, the Licensee shall notify the service provider that the registration for the service has failed.

 

6

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