Document:

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                                                                   Exhibit 10.2

                               TECO ENERGY, INC.
                           1996 EQUITY INCENTIVE PLAN

                          PERFORMANCE SHARES AGREEMENT

         TECO Energy, Inc. (the "Company") and ________________ (the "Grantee")
have entered into this Performance Shares Agreement (the "Agreement") dated
June 1, 2000 under the Company's 1996 Equity Incentive Plan (the "Plan").
Capitalized terms not otherwise defined herein have the meanings given to them
in the Plan.

         1.       Grant of Performance Shares. Pursuant to the Plan and subject
to the terms and conditions set forth in this Agreement, the Company hereby
grants, issues and delivers to the Grantee _______ shares ("Number of
Restricted Performance Shares") of its Common Stock (the "Restricted
Performance Shares") as of the date of this Agreement and will grant, issue and
deliver to the Grantee the Performance Reward Percentage of _______ shares
("Number of Additional Performance Shares") of its Common Stock (the
"Additional Performance Shares") no later than 30 days after the end of the
Performance Period.

         The "Performance Period" is the period beginning April 1, 2000 and
ending on the date determined under Section 3.

         "Total Shareholder Return" is the amount obtained by dividing (1) the
sum of (a) the amount of dividends with respect to the Performance Period,
assuming dividend reinvestment, and (b) the difference between the share price
at the end and beginning of the Performance Period, by (2) the closing share
price at the beginning of the Performance Period, with the share price in each
case being determined by using the closing price on the date of determination
or, in the case of dates of determination at the beginning of the Performance
Period, the trading day immediately preceding the date of determination. The
share price shall be equitably adjusted for stock splits and other similar
corporate actions affecting the stock.

         The "Performance Measurement" is a measurement of the relative
performance of the Company's Common Stock calculated by assuming the Company
was included in the Dow Jones U.S. Electrical Utilities Index-All Regions (ELC)
and then ordering the ELC (as constituted at the end of the Performance Period)
by Total Shareholder Return from highest to lowest.

         The "Performance Reward Percentage" is the percentage shown in column
B for Restricted Performance Shares and in column C for Additional Performance
Shares corresponding to the Performance Measurement in column A, with
interpolation of the percentages in columns B and C in proportion to the
corresponding placement in column A.

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                                                                   Exhibit 10.2

             A                             B                         C
         PERFORMANCE               PERFORMANCE REWARD        PERFORMANCE REWARD
         MEASUREMENT                 PERCENTAGE FOR            PERCENTAGE FOR
                                       RESTRICTED                ADDITIONAL
                                   PERFORMANCE SHARES        PERFORMANCE SHARES

Bottom 33% of the ELC                      0%                        0%
Equal to the median of the ELC            90%                        0%
Top 10% of the ELC                       100%                      100%

         2.       Restrictions on Restricted Performance Shares. Until the
restrictions terminate under Section 3, unless otherwise determined by the
Committee:

                  (a)      the Restricted Performance Shares may not be sold,
assigned, pledged or transferred by the Grantee; and

                  (b)      all Restricted Performance Shares will be forfeited
and returned to the Company if the Grantee ceases to be an employee of the
Company or any business entity in which the Company owns directly or indirectly
50% or more of the total voting power or has a significant financial interest
as determined by the Committee (an "Affiliate").

         3.       End of Performance Period and Termination of Restrictions.
The Performance Period will end, the restrictions on the Performance Reward
Percentage of the Number of Restricted Performance Shares will terminate, the
remainder of the Restricted Performance Shares will be forfeited and returned
to the Company, and the Grantee will cease to have any right to receive any
Additional Performance Shares in excess of the Performance Reward Percentage of
the Number of Additional Performance Shares, on the earliest to occur of the
following events: (a) the Grantee's death; (b) the termination of Grantee's
employment with the Company or any Affiliate because of a disability that would
entitle the Grantee to benefits under the long-term disability benefits program
of the Company for which the Grantee is eligible, as determined by the
Committee;

                  (c)      the termination by the Company or any Affiliate of
Grantee's employment other than for Cause as determined by the Committee.
"Cause" means (i) willful and continued failure of the Grantee to substantially
perform his duties with the Company or such Affiliate (other than by reason of
physical or mental illness) after written demand specifically identifying such
failure is given to the Grantee by the Company, or (ii) willful conduct by the
Grantee that is demonstrably and materially injurious to the Company. For
purposes of this subsection, "willful" conduct requires an act, or failure to
act, that is not in good faith and that is without reasonable belief that the
action or omission was in the best interest of the Company or the Affiliate;

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                                                                   Exhibit 10.2

                  (d)      the Grantee's retirement from the Company or an
Affiliate at or after attainment of the age at which benefits are payable under
the TECO Energy Group Retirement Plan or any successor thereto without
reduction for commencement of benefits before normal retirement age, or any
earlier date that the Committee determines will constitute a normal retirement
for purposes of this Agreement;

                  (e)      upon a Change in Control. For purposes of this
Agreement, a "Change in Control" means a change in control of the Company of a
nature that would be required to be reported in response to Item 6(e) of
Schedule 14A of Regulation 14A promulgated under the Securities Exchange Act of
1934, as amended (the "Exchange Act"), whether or not the Company is in fact
required to comply therewith; provided, that, without limitation, such a Change
in Control shall be deemed to have occurred if:

                           (1)      any "person" (as such term is used in
Sections 13(d) and 14(d) of the Exchange Act), other than the Company, any
trustee or other fiduciary holding securities under an employee benefit plan of
the Company or a corporation owned, directly or indirectly, by the shareholders
of the Company in substantially the same proportions as their ownership of
stock of the Company is or becomes the "beneficial owner" (as defined in Rule
13d-3 under the Exchange Act), directly or indirectly, of securities of the
Company representing 30% or more of the combined voting power of the Company's
then outstanding securities;

                           (2)      during any period of twenty-four (24)
consecutive months (not including any period prior to the date of this
Agreement), individuals who at the beginning of such period constitute the
Board of Directors of the Company and any new director (other than a director
designated by a person who has entered into an agreement with the Company to
effect a transaction described in subsections (1), (3) or (4) of this Section
3(e)) whose election by the Board of Directors of the Company or nomination for
election by the shareholders of the Company was approved by a vote of at least
two-thirds (2/3) of the directors then still in office who either were
directors at the beginning of such period or whose election or nomination for
election was previously so approved, cease for any reason to constitute a
majority thereof;

                           (3)      there is consummated a merger or
consolidation of the Company or any direct or indirect subsidiary of the
Company with any other corporation, other than (i) a merger or consolidation
resulting in the voting securities of the Company outstanding immediately prior
thereto continuing to represent (either by remaining outstanding or by being
converted into voting securities of the surviving entity) at least 65% of the
combined voting securities of the Company or such surviving entity or any
parent thereof outstanding immediately after such merger or consolidation or
(ii) a merger or consolidation effected to implement a recapitalization of the
Company (or similar transaction) in which no "person" (as hereinabove defined)
acquires 30% or more of the combined voting power of the Company's then
outstanding securities; or

                           (4)      the shareholders of the Company approve a
plan of complete liquidation of the Company or there is consummated the sale or
disposition by the Company of all or substantially all of the Company's assets;
or

                  (f)      March 31, 2003.

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                                                                    Exhibit 10.2

         4.       Rights as Shareholder. Subject to the restrictions and other
limitations and conditions provided in this Agreement, the Grantee as owner of
the Restricted Performance Shares will have all the rights of a shareholder,
including but not limited to the right to receive all dividends paid on, and
the right to vote, the Restricted Performance Shares.

         5.       Stock Certificates. Each certificate issued for shares of
Restricted Performance Shares will be registered in the name of the Grantee and
deposited by the Grantee with the Company and will bear a legend in
substantially the following form:

                  THE TRANSFERABILITY OF THIS CERTIFICATE AND THE SHARES OF
                  STOCK REPRESENTED HEREBY ARE SUBJECT TO THE TERMS, CONDITIONS
                  AND RESTRICTIONS (INCLUDING RESTRICTIONS ON TRANSFER AND
                  FORFEITURE PROVISIONS) CONTAINED IN AN AGREEMENT BETWEEN THE
                  REGISTERED OWNER AND TECO ENERGY, INC. A COPY OF SUCH
                  AGREEMENT WILL BE FURNISHED TO THE HOLDER OF THIS CERTIFICATE
                  UPON WRITTEN REQUEST AND WITHOUT CHARGE.

         Upon the termination of the restrictions imposed under this Agreement
as to any shares of Restricted Performance Shares deposited with the Company
hereunder under conditions that do not result in the forfeiture of those
shares, the Company will return to the Grantee (or to such Grantee's legal
representative, beneficiary or heir) certificates, without such legend, for
such shares.

         6.       Adjustment of Terms. In the event of corporate transactions
affecting the Company's outstanding Common Stock, the Committee will equitably
adjust the number and kind of Additional Performance Shares subject to this
Agreement to the extent provided by the Plan.

         7.       Notice of Election Under Section 83(b). If the Grantee makes
an election under Section 83(b) of the Internal Revenue Code of 1986, as
amended, with respect to Restricted Performance Shares, he or she will provide
a copy thereof to the Company within 30 days of the filing of such election
with the Internal Revenue Service.

         8.       Withholding Taxes. The Grantee will pay to the Company, or
make provision satisfactory to the Committee for payment of, any taxes required
by law to be withheld in respect of the Restricted Performance Shares and
Additional Performance Shares no later than the date of the event creating the
tax liability. In the Committee's discretion, such tax obligations may be paid
in whole or in part in shares of Common Stock, including the Restricted
Performance Shares and the Additional Performance Shares, valued at fair market
value on the date of delivery. The Company and its Affiliates may, to the
extent permitted by law, deduct any such tax obligations from any payment of
any kind otherwise due to the Grantee.

         9.       The Committee. Any determination by the Committee under, or
interpretation of the terms of, this Agreement or the Plan will be final and
binding on the Grantee.

         10.      Limitation of Rights. The Grantee will have no right to
                  continued employment by virtue of this Agreement.

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                                                                   Exhibit 10.2

         11.      Amendment. The Company may amend, modify or terminate this
Agreement, including substituting another Award of the same or a different type
and changing the date of realization, provided that the Grantee's consent to
such action will be required unless the action, taking into account any related
action, would not adversely affect the Grantee.

         12.      Governing Law. This Agreement will be governed by and
interpreted in accordance with the laws of Florida.

                                       TECO ENERGY, INC.

                                       By:
                                          -------------------------------------
                                               R. A. Dunn
                                               Vice President-Human Resources

                                          -------------------------------------

                                       25<PAGE>   1
                                                                    EXHIBIT 10.2

                              EMPLOYMENT AGREEMENT

         This EMPLOYMENT AGREEMENT (this "Agreement") is made by and between
TOWNE SERVICES, INC., a Georgia corporation (the "Company"), and LYNN BOGGS, an
individual resident of Georgia (the "Executive"), as of the 8th day of June,
2000 (the "Effective Date").

         The Company desires to employ the Executive as its Chairman and Chief
Executive Officer. The Board of Directors of the Company (the "Board")
recognizes that the Executive's contribution to the growth and success of the
Company is substantial. The Board desires to provide for the employment of the
Executive which the Board has determined will reinforce and encourage the
dedication of the Executive to the Company and will promote the best interests
of the Company and its stockholders. The Executive is willing to serve the
Company on the terms and conditions herein provided.

         In consideration of the foregoing, the mutual covenants contained
herein, and other good and valuable consideration, the receipt and sufficiency
of which are hereby acknowledged, the parties hereto, intending to be legally
bound, hereby agree that on the Effective Date:

         1.       Employment. The Company shall employ the Executive, and the
Executive shall serve the Company, as Chairman and Chief Executive Officer upon
the terms and conditions set forth herein. The Executive shall have such
authority and responsibilities consistent with his position and which may be set
forth in the Company's bylaws or assigned by the Board from time to time. The
Executive shall devote his full business time, attention, skill and efforts to
the performance of his duties hereunder, except during periods of illness or
periods of vacation and leaves of absence consistent with Company policy. The
Executive may devote reasonable periods of time to serve as a director or
advisor to other organizations, to perform charitable and other community
activities, and to manage his personal investments; provided, however, that such
activities do not materially interfere with the performance of his duties
hereunder and are not in conflict or competitive with, or adverse to, the
interests of the Company.

         2.       Term. Unless earlier terminated as provided herein, the
Executive's employment under this Agreement shall be for a continuing term (the
"Term") of two years, which shall be extended automatically (without further
action of the Company or the Executive) each day for an additional day so that
the remaining term shall continue to be two years; provided, however, that
either party may at any time, by written notice to the other, fix the Term to a
finite term of two years, without further automatic extension, commencing with
the date of such notice.

         3.       Compensation and Benefits.

                  a.       The Company shall pay the Executive a salary at a
rate of not less than $400,000 per annum in accordance with the salary payment
practices of the Company. The Board (or an appropriate committee of the Board)
shall review the Executive's salary at least annually and may increase the
Executive's base salary if it determines in its sole discretion that an increase
is appropriate. The Company shall also pay to the Executive same amount of
directors' fees, if any, that are paid to any of the directors.

                  b.       The Executive shall participate in a management
incentive program and shall be eligible to receive quarterly bonus payments
based upon achievement of targeted levels of performance and such other criteria
as the Board (or an appropriate committee of the Board) shall establish from
time to time pursuant to that program. In addition, the Board shall annually
consider the Executive's performance and determine if any additional bonus is
appropriate.

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                  c.       The Executive shall participate in the Company's
stock option plan and be eligible for the grant of stock options, restricted
stock and other awards thereunder. Executive shall receive the option to
purchase 200,000 shares of Company stock. Subject to the terms of the plan,
these options shall vest one-third upon the Effective Date, one-third upon the
earlier of the first anniversary of the Effective Date and one-third upon the
earlier of the second anniversary of the Effective Date, or upon a Change in
Control (as defined below).

                  d.       The Executive shall participate in all retirement,
welfare, deferred compensation, life and health insurance, and other benefit
plans or programs of the Company now or hereafter applicable to the Executive or
applicable generally to employees of the Company or to a class of employees that
includes senior executives of the Company; provided, however, that during any
period during the Term that the Executive is subject to a Disability, and during
the 365-day period of physical or mental infirmity leading up to the Executive's
Disability, the amount of the Executive's compensation provided under this
Section 3 shall be reduced by the sum of the amounts, if any, paid to the
Executive for the same period under any disability benefit or pension plan of
the Company or any of its subsidiaries.

                  e.       The Company shall provide to the Executive an
automobile owned or leased by the Company of a make and model appropriate to the
Executive's status or an automobile allowance of up to $750.00 per month, at the
Company's election. The Company shall also reimburse all reasonable expenses
incurred by the Executive in connection with the operation and maintenance of
the automobile, including for gasoline, insurance, tires and similar items.

                  f.       The Company shall reimburse the Executive's
reasonable expenses for dues and capital assessments for country and dining club
memberships currently held by the Executive; provided, however, that if the
Executive during the term of his employment with the Company ceases his
membership in any such clubs and any bonds or other capital payments made by the
Company are repaid to the Executive, the Executive shall pay over such payments
to the Company.

                  g.       The Company shall reimburse the Executive for travel,
seminar, and other expenses related to the Executive's duties which are incurred
and accounted for in accordance with the historic practices of the Company.

                  h.       The Company shall reimburse the Executive for the
cost of 6 months living accommodations in Atlanta, Georgia.

         4.       Termination.

                  a.       The Executive's employment under this Agreement may
be terminated prior to the end of the Term only as follows:

                  (i)      upon the death of the Executive;

                  (ii)     by the Company due to the Disability of the
         Executive upon delivery of a Notice of Termination to the Executive;

                  (iii)    by the Company for Cause upon delivery of a
         Notice of Termination to the Executive; and

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                           (iv)     by the Executive for any reason upon
         delivery of a Notice of Termination to the Company.

                           (v)      by the Company for any reason on January 21,
         20001, and upon delivery of a Notice of Termination to the Executive on
         this same date. If there is a change of control within ninety (90) days
         of January 21, 2001 and assuming the Executive was terminated on
         January 21, 2001, Executive shall be deemed to have been terminated due
         to a change of control.

                           b.       If the Executive's employment with the
Company shall be terminated during the Term (i) by reason of the Executive's
death, or (ii) by the Company for Disability or Cause, the Company shall pay to
the Executive (or in the case of his death, the Executive's estate) within
fifteen days after the Termination Date a lump sum cash payment equal to the
Accrued Compensation and, if such termination is other than by the Company for
Cause, the Pro Rata Bonus.

                           c.       If the Executive's employment with the
Company shall be terminated by the Company in violation of this Agreement or by
the Executive for any reason after a Change in Control, in addition to other
rights and remedies available in law or equity, the Executive shall be entitled
to the following:

                           (i)      the Company shall pay the Executive in cash
         within fifteen days of the Termination Date an amount equal to all
         Accrued Compensation and the Pro Rata Bonus;

                           (ii)     the Company shall pay to the Executive in
         cash at the end of each of the 24 consecutive 30-day periods following
         the Termination Date an amount equal to one-twelfth of the sum of the
         Base Amount and the Bonus Amount;

                           (iii)    the restrictions on any outstanding
         incentive awards (including stock options) granted to the Executive
         under any stock option or other incentive plan or arrangement shall
         lapse and such incentive award shall become 100% vested, all stock
         options and stock appreciation rights granted to the Executive shall
         become immediately exercisable and shall become 100% vested, and all
         stock options granted to the Executive shall become 100% vested; and

                           (iv)     the Company shall continue to provide
Executive company employee benefits during the period as stated in 4c(ii). Those
company employee benefits will the same as those being offered to Executive as
set forth in 3d, 3e and 3f.

                           (d)      If the Executive's employment with the
Company shall be terminated by the Company for any reason on January 21, 2001,
as stated in 4a(v):

                           (i)      the termination provisions of 4c(i), 4c(iii)
and 4c(iv) shall remain the same and

                           (ii)     the Company shall pay to the Executive in
cash at the end of each of the 6 consecutive 30-day periods following the
Termination Date an amount equal to one-twelfth of the sum of the Base Amount
and the bonus Amount.

                           e.       The Executive shall not be required to
mitigate the amount of any payment provided for in this Agreement by seeking
other employment or otherwise and no such payment shall be offset or reduced by
the amount of any compensation or benefits provided to the Executive in any
subsequent employment.

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                           f.       In the event that any payment or benefit
(within the meaning of Section 280G(b)(2) of the Internal Revenue Code of 1986,
as amended (the "Code")) to the Executive or for his benefit paid or payable or
distributed or distributable pursuant to the terms of this Agreement or
otherwise in connection with, or arising out of, his employment with the Company
or a change in ownership or effective control of the Company or of a substantial
portion of its assets (a "Payment" or "Payments"), would be subject to the
excise tax imposed by Section 4999 of the Code or any interest or penalties are
incurred by the Executive with respect to such excise tax (such excise tax,
together with any such interest and penalties, are hereinafter collectively
referred to as the "Excise Tax"), then the Executive will be entitled to receive
an additional payment (a "Gross-Up Payment") in an amount such that after
payment by the Executive of all taxes (including any interest or penalties,
other than interest and penalties imposed by reason of the Executive's failure
to file timely a tax return or pay taxes shown due on his return, imposed with
respect to such taxes and the Excise Tax), including any Excise Tax imposed upon
the Gross-Up Payment, the Executive retains an amount of the Gross-Up Payment
equal to the Excise Tax imposed upon the Payments.

                           g.       The severance pay and benefits provided for
in this Section 4 shall be in lieu of any other severance or termination pay to
which the Executive may be entitled under any Company severance or termination
plan, program, practice or arrangement. The Executive's entitlement to any other
compensation or benefits shall be determined in accordance with the Company's
employee benefit plans and other applicable programs, policies and practices
then in effect.

                  5.       Trade Secrets. The Executive shall not, at any time,
either during the Term of his employment or after the Termination Date, use or
disclose any Trade Secrets of the Company, except in fulfillment of his duties
as the Executive during his employment, for so long as the pertinent information
or data remain Trade Secrets, whether or not the Trade Secrets are in written or
tangible form.

                  6.       Successors; Binding Agreement.

                           a.       This Agreement shall be binding upon and
shall inure to the benefit of the Company, its Successors and Assigns and the
Company shall require any Successors and Assigns to expressly assume and agree
to perform this Agreement in the same manner and to the same extent that the
Company would be required to perform it if no such succession or assignment had
taken place.

                           b.       Neither this Agreement nor any right or
interest hereunder shall be assignable or transferable by the Executive, his
beneficiaries or legal representatives, except by will or by the laws of descent
and distribution. This Agreement shall inure to the benefit of and be
enforceable by the Executive's legal personal representative.

                  7.       Fees and Expenses. The Company shall pay all legal
fees and related expenses (including but not limited to the costs of experts,
accountants and counsel) incurred by the Executive as they become due as a
result of (a) the Executive's termination of employment (including all such fees
and expenses, if any, incurred in contesting or disputing any such termination
of employment) and (b) the Executive seeking to obtain or enforce any right or
benefit provided by this Agreement; provided, however, that the total cost of
Executive's representation shall not exceed $30,000.

                  8.       Notice. For the purposes of this Agreement, notices
and all other communications provided for in the Agreement (including the Notice
of Termination) shall be in writing and shall be deemed to have been duly given
when personally delivered or sent by certified mail, return receipt requested,
postage prepaid, addressed to the respective addresses last given by each party
to the other; provided, however, that all notices to the Company shall be
directed to the attention of the Board with a

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copy to the Secretary of the Company. All notices and communications shall be
deemed to have been received on the date of delivery thereof.

                  9.       Settlement of Claims. The Company's obligation to
make the payments provided for in this Agreement and otherwise to perform its
obligations hereunder shall not be affected by any circumstances, including,
without limitation, any set-off, counterclaim, recoupment, defense or other
right which the Company may have against the Executive or others. The Company
may, however, withhold from any benefits payable under this Agreement all
federal, state, city, or other taxes as shall be required pursuant to any law or
governmental regulation or ruling.

                  10.      Modification and Waiver. No provisions of this
Agreement may be modified, waived or discharged unless such waiver, modification
or discharge is agreed to in writing and signed by the Executive and the
Company. No waiver by any party hereto at any time of any breach by the other
party hereto of, or compliance with, any condition or provision of this
Agreement to be performed by such other party shall be deemed a waiver of
similar or dissimilar provisions or conditions at the same or at any prior or
subsequent time.

                  11.      Governing Law. This Agreement shall be governed by
and construed and enforced in accordance with the laws of the State of Georgia
without giving effect to the conflict of laws principles thereof.

                  12.      Arbitration. Any controversy or claim against either
party arising from, out of or relating to this Agreement, the breach thereof
(other than controversies or claims arising from, out of or relating to this
Agreement, the breach thereof (other than controversies or claims arising from,
out of or relating to the provisions in Section 5 above, which may be litigated
in a court of competent jurisdiction), or the employment or termination thereof
of Executive by the Company which would give rise to a claim under federal,
state or local law (including but not limited to claims based in tort or
contract, claims for discrimination under state or federal law, and/or claims
for violation of any federal, state or local law, statute or regulation)
("Claims") shall be submitted to an impartial mediator ("Mediator") selected
jointly by the parties. Both parties shall attend a mediation conference and
attempt to resolve any and all Claims. If they are not able to resolve all
Claims, any unresolved Claims, including any dispute as to whether a matter
constitutes a Claim which must be submitted to arbitration, shall be determined
by final and binding arbitration in Georgia in accordance with the Model
Employment Dispute Resolution Rules ("Rules") of the American Arbitration
Association, by an experienced employment arbitrator licensed to practice law in
the State of Georgia in accordance with the Rules, except as herein specified.
The arbitrator shall be selected by alternate striking from a list of six
arbitrators, half of which shall be supplied by the Company and half by
Executive. The party not initiating the arbitration shall strike first. The
process shall be repeated twice until an arbitrator is selected. If an
arbitrator is still not selected, the Mediator shall provide a list of three
names which will be alternately struck, with the party initiating the
arbitration striking first, until a selection is made.

         A demand for arbitration shall be made within a reasonable time after
the Claim has arisen. In no event shall the demand for arbitration be made after
the date when institution of legal and/or equitable proceedings based on such
Claim would be barred by the applicable statute of limitations. Each party to
the arbitration will be entitled to be represented by counsel and will have the
opportunity to take one deposition of an opposing party or witness before the
arbitration hearing. By mutual agreement of the parties, additional depositions
may be taken. The arbitrator shall have the authority to hear and grant a motion
to dismiss and/or for summary judgment, applying the standards governing such
motions under the

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Federal Rules of Civil Procedure. Each party shall have the right to subpoena
witnesses and documents for the arbitration hearing. A court reporter shall
record all arbitration proceedings.

         With respect to any Claim brought to arbitration hereunder, either
party may be entitled to recover whatever damages would otherwise be available
to that party in any legal proceeding based upon the federal and/or state law
applicable to the matter and as specified by Section 11. The decision of the
arbitrator may be entered and enforced in any court of competent jurisdiction by
either the Company or Executive. Each party shall pay the fees of their
respective attorneys (except as otherwise awarded by the arbitrator), the
expenses of their witnesses and any other expenses connected with presenting
their Claim or defense. Other costs of the arbitration, including the fees of
the Mediator, the arbitrator, the cost of any record or transcript of the
arbitration, administrative fees, and other fees and costs, shall be borne
equally by the parties, one-half by Executive, on the one hand, and one-half by
the Company, on the other hand. Should Executive or the Company pursue any
dispute or matter covered by this Section by any method other than said
arbitration, the responding party shall be entitled to recover from the other
party all damages, costs, expenses, and attorneys' fees incurred as a result of
such action. The provisions contained in this Section 12 shall survive the
termination and/or expiration of this Agreement.

         The parties indicate their acceptance of the foregoing arbitration
requirement by initialing below:

             /s/ F.W.B.                            /s/ G.L.B
         -----------------------------        -----------------------------
         For the Company                      Executive

                  13.      Severability. The provisions of this Agreement shall
be deemed severable and the invalidity or unenforceability of any provision
shall not affect the validity or enforceability of the other provisions hereof.

                  14.      Entire Agreement. This Agreement constitutes the
entire agreement between the parties hereto and supersedes all prior agreements,
if any, understandings and arrangements, oral or written, between the parties
hereto with respect to the subject matter hereof.

                  15.      Headings. The headings of Sections herein are
included solely for convenience of reference and shall not control the meaning
or interpretation of any of the provisions of this Agreement.

                  16.      Counterparts. This Agreement may be executed in one
or more counterparts, each of which shall be deemed an original but all of which
together shall constitute one and the same instrument.

                  17.      Definitions. For purposes of this Agreement, the
following terms shall have the following meanings:

                           a.       "Accrued Compensation" shall mean an amount
which shall include all amounts earned or accrued through the Termination Date
but not paid as of the Termination Date including (i) base salary, (ii)
reimbursement for reasonable and necessary expenses incurred by the Executive on
behalf of the Company during the period ending on the Termination Date, and
(iii) bonuses and incentive compensation (other than the Pro Rata Bonus).

                           b.       "Act" shall mean the Securities Act of 1933,
as amended.

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<PAGE>   7

                           c.       "Base Amount" shall mean the greater of the
Executive's annual base salary (i) at the rate in effect on the Termination Date
or (ii) at the highest rate in effect at any time during the 90-day period prior
to the Change in Control, and shall include all amounts of his base salary that
are deferred under the qualified and non-qualified employee benefit plans of the
Company or any other agreement or arrangement.

                           d.       "Board" shall have the meaning set forth in
the recitals.

                           e.       "Bonus Amount" shall mean the greater of (i)
the most recent annual bonus paid or payable to the Executive, or, if greater,
the annual bonus paid or payable for the full fiscal year ended prior to the
fiscal year during which a Change in Control occurred or (ii) the average of the
annual bonuses paid or payable during the three full fiscal years ended prior to
the Termination Date or, if greater, the three full fiscal years ended prior to
the Change in Control (or, in each case, such lesser period for which annual
bonuses were paid or payable to the Executive).

                           f.       The termination of the Executive's
employment shall be for "Cause" if it is a result of:

                           (i)      any act that (A) constitutes, on the part of
         the Executive, fraud, dishonesty, gross malfeasance of duty, or conduct
         grossly inappropriate to the Executive's office, and (B) is
         demonstrably likely to lead to material injury to the Company or
         resulted or was intended to result in direct or indirect gain to or
         personal enrichment of the Executive; or

                           (ii)     the conviction (from which no appeal may be
         or is timely taken) of the Executive of a felony;

provided, however, that in the case of clause (i) above, such conduct shall not
constitute Cause:

                           (x)      unless (A) there shall have been delivered
         to the Executive a written notice setting forth with specificity the
         reasons that the Board believes the Executive's conduct constitutes the
         criteria set forth in clause (i), (B) the Executive shall have been
         provided the opportunity to be heard in person by the Board (with the
         assistance of the Executive's counsel if the Executive so desires), and
         (C) after such hearing, the termination is evidenced by a resolution
         adopted in good faith by two-thirds of the members of the Board (other
         than the Executive); or

                           (y)      if such conduct (A) was believed by the
         Executive in good faith to have been in or not opposed to the interests
         of the Company, and (B) was not intended to and did not result in the
         direct or indirect gain to or personal enrichment of the Executive.

                           g.       A "Change in Control" shall mean the
occurrence during the Term of any of the following events:

                           (i)      An acquisition (other than directly from the
         Company) (NEED TO DISCUSS ACQUISITION FROM COMPANY?) of any voting
         securities of the Company (the "Voting Securities") by any "Person" (as
         the term person is used for purposes of Section 13(d) or 14(d) of the
         Securities Exchange Act of 1934 (the "1934 Act")) immediately after
         which such Person has "Beneficial Ownership" (within the meaning of
         Rule 13d-3 promulgated under the 1934 Act) of 25% or more of the
         combined voting power of the Company's then outstanding Voting
         Securities; provided, however, that in determining whether a Change in
         Control has occurred, Voting Securities which are acquired in a
         "Non-Control Acquisition" (as hereinafter defined) shall not constitute
         an acquisition which would cause a

                                       7
<PAGE>   8

         Change in Control. A "Non-Control Acquisition" shall mean an
         acquisition by (1) an employee benefit plan (or a trust forming a part
         thereof) maintained by (x) the Company or (y) any corporation or other
         Person of which a majority of its voting power or its equity securities
         or equity interest is owned directly or indirectly by the Company (a
         "Subsidiary"), (2) the Company or any Subsidiary, or (3) any Person in
         connection with a "Non-Control Transaction" (as hereinafter defined).

                           (ii)     The individuals who, as of the date of this
         Agreement, are members of the Board (the "Incumbent Board") cease for
         any reason to constitute at least two-thirds of the Board; provided,
         however, that if the election, or nomination for election by the
         Company's stockholders, of any new director was approved by a vote of
         at least two-thirds of the Incumbent Board, such new director shall,
         for purposes of this Agreement, be considered as a member of the
         Incumbent Board; provided, further, however, that no individual shall
         be considered a member of the Incumbent Board if such individual
         initially assumed office as a result of either an actual or threatened
         "Election Contest" (as described in Rule 14a-11 promulgated under the
         1934 Act) or other actual or threatened solicitation of proxies or
         consents by or on behalf of a Person other than the Board (a "Proxy
         Contest") including by reason of any agreement intended to avoid or
         settle any Election Contest or Proxy Contest; or

                           (iii)    Approval by stockholders of the Company of:

                                    (A)  (1)          A merger, consolidation or
                                                      reorganization involving
                                                      the Company, unless

                                         (x)          the stockholders of the
                                                      Company, immediately
                                                      before such merger,
                                                      consolidation or
                                                      reorganization, own,
                                                      directly or indirectly,
                                                      immediately following
                                                      such merger,
                                                      consolidation or
                                                      reorganization, at least
                                                      two-thirds of the
                                                      combined voting power of
                                                      the outstanding voting
                                                      securities of the
                                                      corporation resulting
                                                      from such merger or
                                                      consolidation or
                                                      reorganization (the
                                                      "Surviving Corporation")
                                                      in substantially the same
                                                      proportion as their
                                                      ownership of the Voting
                                                      Securities immediately
                                                      before such merger,
                                                      consolidation or
                                                      reorganization, and

                                         (y)          the individuals who were
                                                      members of the Incumbent
                                                      Board immediately prior
                                                      to the execution of the
                                                      agreement providing for
                                                      such merger, consolidation
                                                      or reorganization
                                                      constitute at least
                                                      two-thirds of the members
                                                      of the board of directors
                                                      of the Surviving
                                                      Corporation;

                                         (A transaction described in clauses (x)
                                         and (y) shall herein be referred to as
                                         a "Non-Control Transaction").

                           (iv)     Notwithstanding anything contained in this
         Agreement to the contrary, if the Executive's employment is terminated
         prior to a Change in Control and the Executive reasonably demonstrates
         that such termination (A) was at the request of a third party who has
         indicated an intention or taken steps reasonably calculated to effect a
         Change in Control and who effectuates a Change in Control (a "Third
         Party") or (B) otherwise occurred in connection with, or

                                       8
<PAGE>   9

         in anticipation of, a Change in Control which actually occurs, then for
         all purposes of this Agreement, the date of a Change in Control with
         respect to the Executive shall mean the date immediately prior to the
         date of such termination of the Executive's employment.

                           (v)      the sale by Company of a substantial
         portion of its assets.

                           h.       "Disability" shall mean a physical or mental
infirmity which impairs the Executive's ability to substantially perform his
duties with the Company for a period of 180 consecutive days, as determined by
an independent physician selected with the approval of both the Company and the
Executive.

                           i.       "Notice of Termination" shall mean a written
notice of termination from the Company or the Executive which specifies an
effective date of termination, indicates the specific termination provision in
this Agreement relied upon, and sets forth in reasonable detail the facts and
circumstances claimed to provide a basis for termination of the Executive's
employment under the provision so indicated.

                           j.       "Pro Rata Bonus" shall mean an amount equal
to the Bonus Amount multiplied by a fraction the numerator of which is the
number of days in the fiscal year through the Termination Date and the
denominator of which is 365.

                           k.       "Successors and Assigns" shall mean a
corporation or other entity acquiring all or substantially all the assets and
business of the Company (including this Agreement), whether by operation of law
or otherwise.

                           l.       "Termination Date" shall mean, in the case
of the Executive's death, his date of death, and in all other cases, the date
specified in the Notice of Termination.

                           m.       "Trade Secrets" shall mean any information,
including but not limited to technical or non-technical data, a formula, a
pattern, a compilation, a program, a device, a method, a technique, a drawing, a
process, financial data, financial plans, product plans, information on
customers, or a list of actual or potential customers or suppliers, which: (i)
derives economic value, actual or potential, from not being generally known to,
and not being readily ascertainable by proper means by, other persons who can
obtain economic value from its disclosure or use, and (ii) is the subject of
efforts that are reasonable under the circumstances to maintain its secrecy.

                                       9
<PAGE>   10

         IN WITNESS WHEREOF, the Company has caused this Agreement to be
executed and its seal to be affixed hereunto by its officers thereunto duly
authorized, and the Executive has signed and sealed this Agreement, effective as
of the date first above written.

                                  TOWNE SERVICES, INC.
ATTEST:

By: /s/ Cleve B. Shultz           By: /s/ Frank W. Brown
    --------------------------        ------------------------------------------
    Name:  Cleve B. Shultz            Name:  Frank W. Brown
    Title: Secretary                  Title: Chairman of the Compensation
                                             Committee of the Board of Directors

      (CORPORATE SEAL)

                                  EXECUTIVE

                                  /s/ G. Lynn Boggs
                                  ----------------------------------------------
                                  G. LYNN BOGGS

                                       10

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