Document:

<PAGE>

                                                                   Exhibit 10.12
                                                                   -------------

                        INCENTIVE COMPENSATION PROGRAM
                            OUTLINE AND MEASUREMENT
                             FISCAL YEAR 2001

INCENTIVE COMPENSATION INCREMENTS:

Up to 15% of base salary can be earned by each participant upon successfully
achieving budgeted revenue and operating income levels for the year, based on
applicable budgets, as follows:

     A.   10% upon achieving the budgeted revenue and operating income for the
          fiscal year 2001, and

     B.   5% upon exceeding budgeted revenue and operating income by 10%.

PARTICIPATION:

Participants will be identified by the Company's CEO and COO and advised of
their eligibility to participate at the beginning of the fiscal year. Any
bonuses earned by executive officers of the Company must be reviewed and
approved by the Compensation Committee of the Board of Directors prior to
payment.

MEASUREMENT AND PAYMENT:

Measurement will be based on the actual revenues and results of operations for
the Company for the fiscal year ended May 31, 2001, after completion of the
annual financial audit. As noted, actual operating income, as defined below,
will be compared to budgeted operating income.

Earned bonuses will be paid prior to the end of the first quarter of fiscal 2002
(August 31, 2001).

DEFINITION OF OPERATING INCOME:

"Operating Income" is defined as net revenue less cost of goods sold and sales,
general and administrative expenses, including allocation of corporate costs,
accounting department costs, human resource department costs, and information
technology department costs to each division/company/unit. Operating income will
be an identifiable line item on each division, group and consolidated budget.<PAGE>

                                                                   EXHIBIT 10.20
                                                                   -------------

                    MODIFICATION AND/OR EXTENSION AGREEMENT

Date:         September 6, 2000                                        AG/HAV

Borrower(s):  PACIFIC AEROSPACE & ELECTRONICS, INC.

Lender:       KEYBANK NATIONAL ASSOCIATION

Note:         Dated September 22, 1998, in the principal amount of
              $6,300,000.00, including any and all amendments thereto.

Loan #:       31-357577-3000009903

     FOR VALUE RECEIVED, Borrower and Lender hereby agree to modify the above
referenced Loan and Promissory Note and/or Loan Agreement as follows:

1.   MODIFICATION AND/OR EXTENSION PROVISIONS
     ----------------------------------------

          .    The maturity date of the Loan is hereby extended to November 5,
2000.

2.   CONDITIONS.  The modifications and/or extension described above are subject
     ----------
to and conditioned upon Borrower's full satisfaction of all of the following
conditions on or before the date first stated above, time being of the essence.

     A.   There shall be no uncured event of default under the Loan, nor any
          event or condition which with notice or the passage of time would be
          an event of default thereunder.

     B.   Borrower shall deliver to Lender a fully executed original of this
          Modification and/or Extension Agreement

     C.   All expenses incurred by Lender in connection with this Agreement
          (including without limitation, attorney fees, recording charges,
          charges for title policy update(s), escrow charges, costs of obtaining
          updated or additional appraisal(s) or collateral valuations, if
          required by Lender) shall be paid by Borrower.

     D.   Borrower shall comply with the following additional conditions:

          .    No additional conditions apply.

3.   GENERAL PROVISIONS.  Except as modified above, all other provisions of the
     ------------------
Promissory Note and any other documents securing or relating to the Loan (the
"Loan

                                      -1-
<PAGE>

Documents") remain in full force and effect. All security given for the Loan and
all guarantees of the Loan (as applicable) shall continue in full force.
Borrower warrants and represents to Lender that it has full right, power and
authority to enter into this agreement and to perform all its obligations
hereunder, and that all information and materials submitted to Lender in
connection with this modification are accurate and complete. Borrower warrants
that no default exists under the Loan Documents. Borrower reaffirms its
obligation to pay the Loan in full and reaffirms the validity and enforceability
of the Loan Documents, without set-off, counterclaim or defense.

ORAL AGREEMENTS OR ORAL COMMITMENTS TO LOAN MONEY, EXTEND CREDIT, OR TO FORBEAR
FROM ENFORCING REPAYMENT OF A DEBT ARE NOT ENFORCEABLE UNDER WASHINGTON LAW.

LENDER:                                BORROWER:

KEYBANK NATIONAL ASSOCIATION           PACIFIC AEROSPACE & ELECTRONICS, INC.

By: /s/ John C. Thoren                 By: /s/ Donald A. Wright
    ----------------------------          ----------------------------------
John C. Thoren, Vice President         Donald A. Wright, CEO & President

                                      -2-<PAGE>

                                                                     Exhibit 4.2

                            CAPTURA SOFTWARE, INC.

                          FIFTH AMENDED AND RESTATED
                           INVESTOR RIGHTS AGREEMENT

                              September 13, 2000
<PAGE>

                               TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                   Page
                                                                   ----
<S>                                                                <C>
1.   Certain Definitions..........................................    2

2.   Restrictions on Transferability..............................    4

3.   Restrictive Legend...........................................    4

4.   Notice of Proposed Transfers.................................    4

5.   Registration.................................................    5

     5.1   Requested Registration.................................    5
     5.2   Company Registration...................................    7
     5.3   Registration on Form S-3...............................    8
     5.4   Expenses of Registration...............................   10
     5.5   Registration Procedures................................   10
     5.6   Indemnification........................................   11
     5.7   Information by Holders.................................   13
     5.8   Rule 144 Reporting.....................................   13
     5.9   Rights of Holders......................................   14
     5.10  Transfer of Registration Rights........................   14
     5.11  Termination of Registration Rights.....................   14
     5.12  Limitations on Subsequent Registration Rights..........   15

6.   Financial Information........................................   15

7.   Standoff Agreement...........................................   16

8.   Right of First Refusal on Company Issuance...................   16

     8.1   Right of First Refusal.................................   16
     8.2   Over-Allotment Option..................................   17
     8.3   Pro Rata Share.........................................   17
     8.4   New Securities.........................................   17
     8.5   Procedure..............................................   18
     8.6   Waiver of Right of First Refusal.......................   19
     8.7   Termination and Assignment.............................   19
     8.8   Company Right to Terminate Issuance of New Securities..   19

9.   Voting Agreement with Respect to the Board of Directors......   20

10.  Amendment....................................................   20

11.  Governing Law................................................   20
</TABLE>

                                      -i-
<PAGE>

                               TABLE OF CONTENTS
                                  (continued)

<TABLE>
<CAPTION>
                                                                   Page
                                                                   ----
<S>                                                                <C>
12.  Entire Agreement.............................................   20

13.  Notices, Etc.................................................   20

14.  Successors and Assigns.......................................   21

15.  Severability.................................................   21

16.  Counterparts.................................................   21
</TABLE>

                                     -ii-
<PAGE>

                            CAPTURA SOFTWARE, INC.

                          FIFTH AMENDED AND RESTATED
                           INVESTOR RIGHTS AGREEMENT

     This Fifth Amended and Restated Investor Rights Agreement (the "Agreement")
is made as of September 13, 2000 by and among Captura Software, Inc., a Delaware
corporation (the "Company"), the purchasers of Series A Preferred Stock of the
Company listed on Exhibit A hereto (the "Series A Purchasers"), the purchasers
of Series B Preferred Stock of the Company listed on Exhibit A hereto (the
"Series B Purchasers"), the purchasers of Series C Preferred Stock of the
Company listed on Exhibit A hereto (the "Series C Purchasers"), the purchasers
of Series D Preferred Stock of the Company listed on Exhibit A hereto (the
"Series D Purchasers"), the purchasers of Series E Preferred Stock of the
Company listed on Exhibit A hereto (the "Prior Series E Purchasers"), the
undersigned purchasers of Series E Preferred Stock of the Company (the "New
Series E Purchasers") and the warrant holders of the Company listed on Exhibit A
hereto (the "Warrant Holders").  The Series A Purchasers, the Series B
Purchasers, the Series C Purchasers, the Series D Purchasers, the Prior Series E
Purchasers, the New Series E Purchasers and the Warrant Holders are hereinafter
collectively referred to as the "Purchasers" and individually as a "Purchaser."

                                   RECITALS
                                   --------

     WHEREAS, the Company, the Series A Purchasers, the Series B Purchasers, the
Series C Purchasers, the Series D Purchasers and the Prior Series E Purchasers
are parties to that certain Fourth Amended and Restated Investor Rights
Agreement made and entered into as of February 16, 2000 (the "Prior Agreement");

     WHEREAS, concurrently herewith each of the New Series E Purchasers and the
Company are entering into a Series E Preferred Stock and Warrant Purchase
Agreement (the "Series E Purchase Agreement"), of even date herewith, pursuant
to which the New Series E Purchasers are purchasing from the Company shares of
the Company's Series E Preferred Stock;

     WHEREAS, the obligations of the Company and the New Series E Purchasers
under the Series E Purchase Agreement are conditioned, among other things, upon
the execution and delivery of this Agreement by the Company and the Purchasers;

     WHEREAS, in consideration of the Company's sale and the New Series E
Purchasers purchase of the Series E Preferred Stock, the several parties hereto
wish to grant to the New Series E Purchasers the several rights set forth herein
and to observe the several obligations set forth herein, which rights and
obligations shall supersede those set forth in the Prior Agreement; and
<PAGE>

     WHEREAS, pursuant to Section 10 of the Prior Agreement, this Agreement
shall be effective upon the written consent of the Company and the holders of a
majority of the outstanding Registrable Securities (as defined in the Prior
Agreement);

     NOW, THEREFORE, in consideration of the mutual promises and covenants
hereinafter set forth, the Company and Purchasers agree as follows:

     1.   Certain Definitions.
          -------------------

          As used in this Agreement, the following terms shall have the
following respective meanings:

          "Commission" shall mean the Securities and Exchange Commission or any
other federal agency at the time administering the Securities Act and the
Exchange Act.

          "Conversion Stock" means the Series A Preferred, the Series B
Preferred, the Series C Preferred, the Series D Preferred and the Series E
Preferred and the Common Stock issued or issuable pursuant to conversion of any
such preferred stock and shares of Common Stock issued or issuable upon exercise
of a warrant to purchase shares of Common Stock.

          "Exchange Act" shall mean the Securities Exchange Act of 1934, as
amended, or any similar federal statute and the rules and regulations of the
Commission thereunder, all as the same shall be in effect at the time.

          "Holders" shall mean (i) the Purchasers for so long as the Purchasers
hold Registrable Securities, and (ii) any person holding Registrable Securities
to whom the rights under this Agreement have been transferred in accordance with
Section 5.10 hereof.

          "Initiating Holders" shall mean any Holder or Holders who in the
aggregate hold (i) not less than 20% of the Registrable Securities or (ii)
Registrable Securities with an anticipated aggregate offering price, net of
underwriting discounts and commissions, of five million dollars ($5,000,000).

          "Registrable Securities" means any shares of Common Stock which are
Conversion Stock, Common Stock of the Company issued or issuable in respect of
the Conversion Stock upon any stock split, stock dividend, recapitalization, or
similar event, and any Common Stock otherwise issuable with respect to the
Conversion Stock; provided, however, that shares of Conversion Stock or other
securities shall only be treated as Registrable Securities if and so long as
they have not been sold to or through a broker or dealer or underwriter in a
public distribution or a public securities transaction.

          The terms "register," "registered" and "registration" refer to a
registration effected by preparing and filing a registration statement in
compliance with the Securities Act, and the declaration or ordering of the
effectiveness of such registration statement.

                                      -2-
<PAGE>

          "Registration Expenses" shall mean all expenses, except as otherwise
stated below, incurred by the Company in complying with Sections 5.1, 5.2 and
5.3 hereof, including, without limitation, all registration, qualification and
filing fees, printing expenses, escrow fees, fees and disbursements of counsel
for the Company, blue sky fees and expenses, the expense of any special audits
incident to or required by any such registration (but excluding the compensation
of regular employees of the Company which shall be paid in any event by the
Company) and the reasonable fees and disbursements of one counsel for all
Holders.

          "Restricted Securities" shall mean the securities of the Company
required to bear the legend set forth in Section 3 hereof.

          "Securities Act" shall mean the Securities Act of 1933, as amended, or
any similar federal statute and the rules and regulations of the Commission
thereunder, all as the same shall be in effect at the time.

          "Selling Expenses" shall mean all underwriting discounts, selling
commissions and stock transfer taxes applicable to the securities registered by
the Holders and, except as set forth under "Registration Expenses", all
reasonable fees and disbursements of counsel for any Holder.

          "Series A Preferred" shall mean (i) the Series A Preferred Stock of
the Company issued pursuant to the Series A Preferred Stock and Warrant Purchase
Agreement dated July 11, 1997 (the "Series A Purchase Agreement") and (ii) the
Series A Preferred issued or issuable upon exercise of the warrants to purchase
shares of Series A Preferred Stock of the Company (the "Series A Warrants").

          "Series B Preferred" shall mean (i) the Series B Preferred Stock of
the Company issued pursuant to the Series B Preferred Stock Purchase Agreement
dated October 17, 1997 (the "Series B Purchase Agreement") and (ii) the Series B
Preferred Stock of the Company issued or issuable upon exercise of the warrants
to purchase Series B Preferred Stock of the Company (the "Series B Warrants").

          "Series C Preferred" shall mean (i) the Series C Preferred Stock of
the Company issued pursuant to the Series C Preferred Stock Purchase Agreement
dated August 12, 1998 (the "Series C Purchase Agreement") and (ii) the Series C
Preferred Stock of the Company issued or issuable upon exercise of warrants to
purchase Series C Preferred Stock  of the Company (the "Series C Warrants").

          "Series D Preferred" shall mean (i) the Series D Preferred Stock of
the Company issued pursuant to the Series D Preferred Stock and Warrant Purchase
Agreements dated February 8, 1999 and February 26, 1999 (the "Series D Purchase
Agreements"),and (ii) the Series D Preferred Stock of the Company issued or
issuable upon exercise of warrants to purchase Series D Preferred Stock of the
Company (the "Series D Warrants").

                                      -3-
<PAGE>

          "Series E Preferred" shall mean (i) the Series E Preferred Stock of
the Company issued pursuant to the Series E Preferred Stock and Warrant Purchase
Agreement of February 16, 2000 (the "Prior Series E Agreement"), and the Series
E Purchase Agreement, and (ii) the Series E Preferred Stock of the Company
issued or issuable upon exercise of warrants to purchase Series E Preferred
Stock (the "Series E Warrants").

     2.   Restrictions on Transferability.
          -------------------------------

          The Conversion Stock and any other securities issued in respect of the
Conversion Stock upon any stock split, stock dividend, recapitalization, merger,
consolidation or similar event, shall not be sold, assigned, transferred or
pledged except upon the conditions specified in this Agreement, which conditions
are intended to ensure compliance with the provisions of the Securities Act.
Each Holder will cause any proposed purchaser, assignee, transferee, or pledgee
of any such shares held by such Holder to agree to take and hold such securities
subject to the provisions and upon the conditions specified in this Agreement.

     3.   Restrictive Legend.
          ------------------

          Each certificate representing (i) the Conversion Stock and (ii) any
other securities issued in respect of the Conversion Stock upon any stock split,
stock dividend, recapitalization, merger, consolidation or similar event, shall
(unless otherwise permitted by the provisions of Section 4 below) be stamped or
otherwise imprinted with a legend in substantially the following form (in
addition to any legend required under applicable state securities laws):

          THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED
          UNDER THE SECURITIES ACT OF 1933, AS AMENDED, AND HAVE BEEN ACQUIRED
          FOR INVESTMENT AND NOT WITH A VIEW TO, OR IN CONNECTION WITH, THE SALE
          OR DISTRIBUTION THEREOF.  SUCH SHARES MAY NOT BE SOLD OR TRANSFERRED
          IN THE ABSENCE OF SUCH REGISTRATION UNLESS THE COMPANY RECEIVES AN
          OPINION OF COUNSEL REASONABLY ACCEPTABLE TO IT STATING THAT SUCH SALE
          OR TRANSFER IS EXEMPT FROM THE REGISTRATION AND PROSPECTUS DELIVERY
          REQUIREMENTS OF SAID ACT.  COPIES OF THE AGREEMENTS COVERING THE
          PURCHASE OF THESE SHARES AND RESTRICTING THEIR TRANSFER MAY BE
          OBTAINED AT NO COST BY WRITTEN REQUEST MADE BY THE HOLDER OF RECORD OF
          THIS CERTIFICATE TO THE SECRETARY OF THE CORPORATION AT THE PRINCIPAL
          EXECUTIVE OFFICES OF THE CORPORATION.

          Each Purchaser and each Holder consent to the Company making a
notation on its records and giving instructions to any transfer agent of the
Preferred Stock or the Common Stock in order to implement the restrictions on
transfer established in this Agreement.

     4.   Notice of Proposed Transfers.
          ----------------------------

          The holder of each certificate representing Restricted Securities by
acceptance thereof agrees to comply in all respects with the provisions of this
Section 4.  Prior to any proposed sale, assignment, transfer or pledge of any
Restricted Securities (other than (i) a transfer not involving a change in
beneficial ownership, (ii) in transactions involving the distribution without
consideration of Restricted Securities by any Holder to any of its partners,

                                      -4-
<PAGE>

members, retired partners, or retired members, or to the estate of any of its
partners, members, or retired partners, or retired members, (iii) transactions
involving the transfer of any Restricted Security by a Holder to (a) a limited
partnership the limited partners of which are all employees of affiliates of the
ultimate parent company of the general partner of such limited partnership or
(b) additional limited partnerships or other entities held directly or
indirectly by employees of affiliates of the ultimate parent company of such
entities, (c) in addition to the permitted transfers described in this Section
4, in the case of Tudor Private Equity Fund, L.P. and The Raptor Global
Portfolio Ltd. (collectively "Tudor"), any "Tudor Entities" and "Tudor Entities'
Affiliates" as defined in Section 8.12 of the Series E Purchase Agreement, and
(d) a parent or 80%-owned, direct or indirect subsidiary corporation of such
Holder, (iv) in transactions involving the transfer without consideration of
Restricted Securities by a Holder during his or her lifetime by way of gift or
on death by will or intestacy, (v) transfers by a Holder to any partnership or
limited liability company at least 80% of the capital and profits of which are
owned by such Holder, or (vi) in transactions in compliance with Rule 144),
unless there is in effect a registration statement under the Securities Act
covering the proposed transfer, the holder thereof shall give written notice to
the Company of such holder's intention to effect such transfer, sale, assignment
or pledge.  Each such notice shall describe the manner and circumstances of the
proposed transfer, sale, assignment or pledge in sufficient detail, and shall be
accompanied, at such holder's expense, by either (i) an unqualified written
opinion of legal counsel who shall be, and whose legal opinion shall be,
reasonably satisfactory to the Company addressed to the Company, to the effect
that the proposed transfer of the Restricted Securities may be effected without
registration under the Securities Act, or (ii) a "no-action" letter from the
Commission to the effect that the transfer of such securities without
registration will not result in a recommendation by the staff of the Commission
that action be taken with respect thereto, whereupon the holder of such
Restricted Securities shall be entitled to transfer such Restricted Securities
in accordance with the terms of the notice delivered by the holder to the
Company.  Each certificate evidencing the Restricted Securities transferred as
above provided shall bear, except if such transfer is made pursuant to Rule 144,
the appropriate restrictive legend set forth in Section 3 above, except that
such certificate shall not bear such restrictive legend if, in the opinion of
counsel for such holder and the Company, such legend is not required in order to
establish compliance with any provision of the Securities Act.

     5.   Registration.
          ------------

          5.1  Requested Registration.
               ----------------------

               (a)  Request for Registration.  In case the Company shall receive
                    ------------------------
from Initiating Holders a written request that the Company effect any
registration, qualification or compliance with respect to shares of Registrable
Securities where the anticipated aggregate offering price, net of underwriting
discounts and commissions, would exceed $5,000,000, the Company will:

                    (i)  promptly give written notice of the proposed
registration, qualification or compliance to all other Holders; and

                    (ii) as soon as practicable, use its best efforts to effect
such registration, qualification or compliance (including, without limitation,
appropriate qualification

                                      -5-
<PAGE>

under applicable blue sky or other state securities laws and appropriate
compliance with applicable regulations issued under the Securities Act and any
other governmental requirements or regulations) as may be so requested and as
would permit or facilitate the sale and distribution of all or such portion of
such Registrable Securities as are specified in such request, together with all
or such portion of the Registrable Securities of any Holder or Holders joining
in such request as are specified in a written request received by the Company
within twenty (20) days after receipt of such written notice from the Company.

               (b)  Notwithstanding the foregoing, the Company shall not be
obligated to take any action pursuant to this Section 5.1:

                    (i)   In any particular jurisdiction in which the Company
would be required to execute a general consent to service of process in
effecting such registration, qualification or compliance, unless the Company is
already subject to service in such jurisdiction and except as may be required by
the Securities Act;

                    (ii)  Prior to the earlier of December 31, 2001 or six (6)
months after the effective date of the Company's initial registered offering of
securities to the public;

                    (iii) During the period starting with the date sixty (60)
days prior to the Company's estimated date of filing of, and ending on the date
one hundred eighty (180) days immediately following the effective date of, any
registration statement subject to Section 5.2 hereof (other than a registration
of securities in a Rule 145 transaction or with respect to an employee benefit
plan), provided that the Company is actively employing in good faith all
reasonable efforts to cause such registration statement to become effective;

                    (iv)  After the Company has effected three such
registrations pursuant to this Section 5.1, and each such registration has been
declared or ordered effective;

                    (v)   If the Company shall furnish to such Initiating
Holders a certificate signed by the President of the Company stating that in the
good faith judgment of the Board of Directors it would be seriously detrimental
to the Company or its stockholders for a registration statement to be filed in
the near future, then the Company's obligation to use its best efforts to
register, qualify or comply under this Section 5.1 shall be deferred for a
period not to exceed one hundred twenty (120) days from the date of receipt of
written request from the Initiating Holders, provided that the Company may not
exercise this deferral right more than once per twelve month period; or

                    (vi)  If such registration, qualification or compliance is
not proposed to be part of a firm commitment underwritten public offering with
underwriters reasonably acceptable to the Company.

     Subject to the foregoing clauses (i) through (vi), the Company shall file a
registration statement covering the Registrable Securities so requested to be
registered as soon as practicable after receipt of the request or requests of
the Initiating Holders.

                                      -6-
<PAGE>

               (c)  Underwriting.  In the event of a registration pursuant to
                    ------------
Section 5.1, the Company shall advise the Holders as part of the notice given
pursuant to Section 5.1(a)(i) that the right of any Holder to registration
pursuant to Section 5.1 shall be conditioned upon such Holder's participation in
the underwriting arrangements required by this Section 5.1, and the inclusion of
such Holder's Registrable Securities in the underwriting to the extent requested
shall be limited to the extent provided herein.

     The Company shall (together with all Holders proposing to distribute their
securities through such underwriting) enter into an underwriting agreement in
customary form with the managing underwriter selected for such underwriting by a
majority in interest of the Initiating Holders, but subject to the Company's
reasonable approval.  Notwithstanding any other provision of this Section 5.1,
if the managing underwriter advises the Initiating Holders in writing that
marketing factors require a limitation of the number of shares to be
underwritten, then the Company shall so advise all holders of Registrable
Securities and the number of shares of Registrable Securities that may be
included in the registration and underwriting shall be allocated among all
Holders in proportion, as nearly as practicable, to the respective amounts of
Registrable Securities held by such Holders at the time of filing the
registration statement.  No Registrable Securities excluded from the
underwriting by reason of the underwriter's marketing limitation shall be
included in such registration.  To facilitate the allocation of shares in
accordance with the above provisions, the Company or the underwriters may round
the number of shares allocated to any Holder to the nearest 100 shares.

     If any Holder of Registrable Securities disapproves of the terms of the
underwriting, such person may elect to withdraw therefrom by written notice to
the Company, the managing underwriter and the Initiating Holders.  The
Registrable Securities and/or other securities so withdrawn shall also be
withdrawn from registration, and such Registrable Securities shall not be
transferred in a public distribution prior to one hundred eighty (180) days
after the effective date of such registration, or such other shorter period of
time as the underwriters may require.

          5.2  Company Registration.
               --------------------

               (a)  Notice of Registration.  If at any time or from time to time
                    ----------------------
the Company shall determine to register any of its equity securities, either for
its own account or the account of a security holder or holders, other than (i) a
registration relating solely to employee benefit plans, (ii) a registration
relating solely to a Rule 145 transaction, or (iii) a registration in which the
only equity security being registered is capital stock issuable upon conversion
of convertible (or exchange of exchangeable) debt securities which are also
being registered, the Company will:

                    (i)  promptly give to each Holder written notice thereof;
and

                    (ii) include in such registration (and any related
qualification under blue sky laws or other compliance), and in any underwriting
involved therein, all the Registrable Securities specified in a written request
or requests, made within twenty (20) days after receipt of such written notice
from the Company (or within thirty (30) days after receipt of such written
notice

                                      -7-
<PAGE>

if such notice was given by the Company between December 20 and December 31 of
any year), by any Holder, except that in no event will any Holder be entitled to
receive notice of, or have such Holder's Registrable Securities included in,
more than four (4) registrations pursuant to this Section 5.2.

               (b)  Underwriting.  If the registration of which the Company
                    ------------
gives notice is for a registered public offering involving an underwriting, the
Company shall so advise the Holders as a part of the written notice given
pursuant to Section 5.2(a)(i). In such event, the right of any Holder to
registration pursuant to Section 5.2 shall be conditioned upon such Holder's
participation in such underwriting and the inclusion of Registrable Securities
in the underwriting shall be limited to the extent provided herein.

          All Holders proposing to distribute their securities through such
underwriting shall (together with the Company and the other holders distributing
their securities through such underwriting) enter into an underwriting agreement
in customary form with the managing underwriter selected for such underwriting
by the Company.  Notwithstanding any other provision of this Section 5.2, if the
managing underwriter determines that marketing factors require a limitation of
the number of shares to be underwritten, the managing underwriter may limit the
Registrable Securities to be included in such registration (i) in the case of
the Company's initial public offering, to zero, provided no other security
holders are allowed to sell in such offering, and (ii) in the case of any other
offering, to an amount no less than 25% of the aggregate securities being
registered.  The Company shall so advise all Holders and other holders
distributing their securities through such underwriting and the number of shares
of Registrable Securities that may be included in the registration and
underwriting shall be allocated among all the Holders in proportion, as nearly
as practicable, to the respective amounts of Registrable Securities held by such
Holders at the time of filing the registration statement.  To facilitate the
allocation of shares in accordance with the above provisions, the Company or the
underwriter may round the number of shares allocated to any Holder or holder to
the nearest 100 shares.

          If any of the Holders disapproves of the terms of any such
underwriting, he may elect to withdraw therefrom by written notice to the
Company and the managing underwriter.  Any securities excluded or withdrawn from
such underwriting shall be withdrawn from such registration, and shall not be
transferred in a public distribution prior to one hundred eighty (180) days
after the effective date of the registration statement relating thereto, or such
other shorter period of time as the underwriters may require.

               (c)  Right to Terminate Registration.  The Company shall have the
                    -------------------------------
right to terminate or withdraw any registration initiated by it under this
Section 5.2 prior to the effectiveness of such registration whether or not any
Holder has elected to include securities in such registration.

          5.3  Registration on Form S-3.
               ------------------------

               (a)  If any of the Holders request that the Company file a
registration statement on Form S-3 (or any successor form to Form S-3) for a
public offering of shares of the Registrable Securities the reasonably
anticipated aggregate price to the public of which, net of

                                      -8-
<PAGE>

underwriting discounts and commissions, would exceed $2,000,000, and the Company
is a registrant entitled to use Form S-3 to register the Registrable Securities
for such an offering, the Company shall use its best efforts to cause such
Registrable Securities to be registered for the offering on such form and to
cause such Registrable Securities to be qualified in such jurisdictions as such
Holder or Holders may reasonably request; provided, however, that the Company
shall not be required to effect more than one registration pursuant to this
Section 5.3 in any twelve (12) month period. The Company shall inform other
Holders of the proposed registration and offer them the opportunity to
participate. In the event the registration is proposed to be part of a firm
commitment underwritten public offering, the substantive provisions of Section
5.1(c) shall be applicable to each such registration initiated under this
Section 5.3.

               (b)  Notwithstanding the foregoing, the Company shall not be
obligated to take any action pursuant to this Section 5.3:

                    (i)   in any particular jurisdiction in which the Company
would be required to execute a general consent to service of process in
effecting such registration, qualification or compliance, unless the Company is
already subject to service in such jurisdiction and except as may be required by
the Securities Act;

                    (ii)  if the Company, within ten (10) days of the receipt of
the request of the Initiating Holders, gives notice of its bona fide intention
                                                           ---- ----
to effect the filing of a registration statement with the Commission within
ninety (90) days of receipt of such request (other than with respect to a
registration statement relating to a Rule 145 transaction, an offering solely to
employees, or any other registration which is not appropriate for the
registration of Registrable Securities);

                    (iii) during the period starting with the date sixty (60)
days prior to the Company's estimated date of filing of, and ending on the date
one hundred eighty (180) days immediately following, the effective date of any
registration statement subject to Section 5.2 hereof (other than a registration
of securities in a Rule 145 transaction or with respect to an employee benefit
plan), provided that the Company is actively employing in good faith all
reasonable efforts to cause such registration statement to become effective;

                    (iv)  if the Company shall furnish to such Holder or Holders
a certificate signed by the President of the Company stating that in the good
faith judgment of the Board of Directors it would be seriously detrimental to
the Company or its stockholders for registration statements to be filed in the
near future, then the Company's obligation to use its best efforts to file a
registration statement shall be deferred for a period not to exceed one hundred
twenty (120) days from the receipt of the request to file such registration by
such Holder or Holders, provided that the Company may not exercise this deferral
right more than once per twelve month period; or

                    (v)   after the Company has effected four such registrations
pursuant to this Section 5.3, and each such registration has been declared or
ordered effective.

                                      -9-
<PAGE>

          5.4  Expenses of Registration.  All Registration Expenses incurred in
               ------------------------
connection with (i) the three registrations pursuant to Section 5.1 and (ii) all
registrations pursuant to Sections 5.2 and 5.3 shall be borne by the Company
except that the Company shall only be required to bear the Registration Expenses
incurred in connection with one registration pursuant to Section 5.3, unless
there has been no registration pursuant to Section 5.1, in which case the
Company shall only be required to bear the Registration Expenses incurred in
connection with two registrations pursuant to Section 5.3.

     Unless otherwise stated, all Selling Expenses relating to securities
registered on behalf of the Holders and all other registration expenses shall be
borne by the Holders of such securities pro rata on the basis of the number of
                                        --- ----
shares so registered.

          5.5  Registration Procedures.  In the case of each registration,
               -----------------------
qualification or compliance effected by the Company pursuant to this Agreement,
the Company will keep each of the Holders advised in writing as to the
initiation of each registration, qualification and compliance and as to the
completion thereof. At its expense the Company will use its best efforts to:

               (a)  prepare and file with the Commission within sixty (60) days
after the initial request of a Holder, a registration statement with respect to
such securities and use its best efforts to cause such registration statement to
become and remain effective for at least one hundred twenty (120) days or until
the distribution described in the registration statement has been completed,
whichever first occurs;

               (b)  prepare and file with the Commission during the one hundred
twenty (120) days that such registration statement under subsection 5.5(a) above
remains effective such amendments and supplements to such registration statement
and the prospectus used in connection with such registration statement as may be
necessary to comply with the provisions of the Securities Act with respect to
the disposition of securities covered by the registration statement;

               (c)  furnish to the Holders participating in such registration
and to the underwriters of the securities being registered such reasonable
number of copies of the registration statement, preliminary prospectus, final
prospectus and such other documents as such underwriters may reasonably request
in order to facilitate the public offering of such securities;

               (d)  use its best efforts to register and qualify the securities
covered by such registration statement under such other securities or Blue Sky
laws of such jurisdictions as shall be reasonably requested by the Holders,
provided that the Company shall not be required in connection therewith or as a
condition thereto to qualify to do business or to file a general consent to
service of process in any such states or jurisdictions;

               (e)  in the event of any underwritten public offering, enter into
and perform its obligations under an underwriting agreement, in usual and
customary form, with the managing underwriter of such offering (and each Holder
participating in such underwriting shall also enter into and perform its
obligations under such an agreement);

                                      -10-
<PAGE>

               (f)  notify each Holder participating in such registration at any
time when a prospectus relating thereto is required to be delivered under the
Securities Act of the happening of any event as a result of which the prospectus
included in such registration statement, as then in effect, includes an untrue
statement of a material fact or omits to state a material fact required to be
stated therein or necessary to make the statements therein, in light of the
circumstances under which they were made, not misleading; and

               (g)  cause all such Registrable Securities registered pursuant
hereunder to be listed on each securities exchange on which similar securities
issued by the Company are then listed.

          5.6  Indemnification.
               ---------------

               (a)  The Company will indemnify each Holder, each of its officers
and directors and partners, and each person controlling such Holder within the
meaning of Section 15 of the Securities Act, with respect to which registration,
qualification or compliance has been effected pursuant to this Agreement, and
each underwriter, if any, and each person who controls any underwriter within
the meaning of Section 15 of the Securities Act, against all expenses, claims,
losses, damages or liabilities (or actions in respect thereof), including any of
the foregoing incurred in settlement of any litigation, commenced or threatened,
arising out of or based on any untrue statement (or alleged untrue statement) of
a material fact contained in any registration statement, prospectus, offering
circular or other document, or any amendment or supplement thereto, incident to
any such registration, qualification or compliance, or based on any omission (or
alleged omission) to state therein a material fact required to be stated therein
or necessary to make the statements therein, in light of the circumstances in
which they were made, not misleading, or any violation by the Company of the
Securities Act, the Exchange Act, state securities law or any rule or regulation
promulgated under such laws applicable to the Company in connection with any
such registration, qualification or compliance, and the Company will reimburse
each such Holder, each of its officers and directors, and each person
controlling such Holder, each such underwriter and each person who controls any
such underwriter, for any legal and any other expenses reasonably incurred, as
such expenses are incurred, in connection with investigating, preparing or
defending any such claim, loss, damage, liability or action, provided that the
Company will not be liable in any such case to the extent that any such claim,
loss, damage, liability or expense arises out of or is based on any untrue
statement or omission or alleged untrue statement or omission, made solely in
reliance upon and in strict conformity with written information furnished to the
Company by an instrument duly executed by such Holder, controlling person or
underwriter and stated to be specifically for use therein; provided, however,
that the foregoing indemnity agreement is subject to the condition that, insofar
as it relates to any such untrue statement, alleged untrue statement, omission
or alleged omission made in a preliminary prospectus on file with the Commission
at the time the registration statement becomes effective or the amended
prospectus filed with the Commission pursuant to Rule 424(b) (the "Final
Prospectus"), such indemnity agreement shall not inure to the benefit of: (1)
any Holder, (i) if there is no underwriter, and a copy of the Final Prospectus
was not furnished to the person asserting the loss, liability, claim or damage
at or prior to the time such action is required by the Securities Act and the
Final Prospectus would have cured the defect giving rise to the loss, liability,

                                      -11-
<PAGE>

claim or damage (to the extent that such Holder was obligated by law to provide
a copy of the Final Prospectus to such person), or (ii) to the extent that such
untrue statement, alleged untrue statement, omission or alleged omission is made
solely in reliance upon and in strict conformity with written information
furnished to the Company by an instrument duly executed by such Holder and
stated to be specifically for use therein; or (2) any underwriter, (i) if a copy
of the Final Prospectus was not furnished to the person asserting the loss,
liability, claim or damage at or prior to the time such action is required by
the Securities Act and the Final Prospectus would have cured the defect giving
rise to the loss, liability, claim or damage, or (ii) to the extent that such
untrue statement, alleged untrue statement, omission or alleged omission is made
solely in reliance on and in strict conformity with written information
furnished to the Company by an instrument duly executed by such underwriter and
stated to be specifically for use therein.

               (b)  Each Holder will, if Registrable Securities held by such
Holder are included in the securities as to which such registration,
qualification or compliance is being effected, indemnify the Company, each of
its directors and officers, each underwriter, if any, of the Company's
securities covered by such a registration statement, each person who controls
the Company or such underwriter within the meaning of Section 15 of the
Securities Act, and each other such Holder, each of its officers and directors
and each person controlling such Holder within the meaning of Section 15 of the
Securities Act, against all claims, losses, damages and liabilities (or actions
in respect thereof) arising out of or based on any untrue statement (or alleged
untrue statement) of a material fact contained in any such registration
statement, prospectus, offering circular or other document, or any omission (or
alleged omission) to state therein a material fact required to be stated therein
or necessary to make the statements therein not misleading, and will reimburse
the Company, such Holders, such directors, officers, persons, underwriters or
control persons for any legal or any other expenses reasonably incurred, as such
expenses are incurred, in connection with investigating or defending any such
claim, loss, damage, liability or action, in each case to the extent, but only
to the extent, that such untrue statement (or alleged untrue statement) or
omission (or alleged omission) is made in such registration statement,
prospectus, offering circular or other document solely in reliance upon and in
strict conformity with written information furnished to the Company by an
instrument duly executed by such Holder and stated to be specifically for use
therein. Notwithstanding the foregoing, the indemnity agreement contained in
this Section 5.6(b) shall not apply to amounts paid in settlement of any loss,
claim, damage, liability or action if such settlement is effected without the
consent of the Holder, which consent shall not be unreasonably withheld;
provided further that the liability of each Holder under this subsection 5.6(b)
shall be limited in an amount equal to the gross proceeds from the offering
received by such Holder, unless such liability arises solely out of or is solely
based on willful misconduct by such Holder.

               (c)  Each party entitled to indemnification under this Section
5.6 (the "Indemnified Party") shall give notice to the party required to provide
indemnification (the "Indemnifying Party") promptly after such Indemnified Party
has actual knowledge of any claim as to which indemnity may be sought, and shall
permit the Indemnifying Party to assume the defense of any such claim or any
litigation resulting therefrom, provided that counsel for the Indemnifying
Party, who shall conduct the defense of such claim or litigation, shall be
approved by the Indemnified Party (whose approval shall not unreasonably be
withheld), and the Indemnified Party

                                      -12-
<PAGE>

may participate in such defense at such party's expense, and provided further
that the failure of any Indemnified Party to give notice as provided herein
shall not relieve the Indemnifying Party of its obligations under this
Agreement, unless the failure to give such notice is materially prejudicial to
an Indemnifying Party's ability to defend such action, and provided further that
the Indemnifying Party shall not assume the defense for matters as to which
there is a conflict of interest or separate and different defenses. No
Indemnifying Party, in the defense of any such claim or litigation, shall,
except with the consent of each Indemnified Party, consent to entry of any
judgment or enter into any settlement which does not include as an unconditional
term thereof the giving by the claimant or plaintiff to such Indemnified Party
of a release from all liability in respect to such claim or litigation.

               (d)  Notwithstanding the foregoing, to the extent that the
provisions on indemnification and contribution contained in the underwriting
agreement entered into in connection with the underwritten public offering are
in conflict with the foregoing provisions, the provisions in the underwriting
agreement shall control.

          5.7  Information by Holders.  The Holder or Holders of Registrable
               ----------------------
Securities included in any registration shall furnish to the Company such
information regarding such Holder or Holders, the Registrable Securities held by
them and the distribution proposed by such Holder or Holders as the Company may
request in writing and as shall be required in connection with any registration,
qualification or compliance referred to in this Agreement.

          5.8  Rule 144 Reporting.  With a view to making available the benefits
               ------------------
of certain rules and regulations of the Commission which may at any time permit
the sale of the Restricted Securities to the public without registration, after
such time as a public market exists for the Common Stock of the Company, the
Company agrees to use all reasonable efforts to:

               (a)  Make and keep public information available, as those terms
are understood and defined in Rule 144 under the Securities Act, at all times
after the effective date that the Company becomes subject to the reporting
requirements of the Securities Act or the Exchange Act;

               (b)  Register its Common Stock on a registration statement on
Form 8-A as soon as practicable after the end of the fiscal year in which the
first registration statement filed by the Company for the offering of its
securities to the general public is declared effective;

               (c)  File with the Commission in a timely manner all reports and
other documents required of the Company under the Securities Act and the
Exchange Act, as amended (at any time after it has become subject to such
reporting requirements);

               (d)  So long as any of the Holders owns any Restricted
Securities, to furnish to the Purchasers forthwith upon request a written
statement by the Company as to its compliance with the reporting requirements of
said Rule 144 (at any time after ninety (90) days after the effective date of
the first registration statement filed by the Company for an offering of its
securities to the general public), and of the Securities Act and the Exchange
Act (at any time after it has become subject to such reporting requirements), a
copy of the most recent annual or quarterly

                                      -13-
<PAGE>

report of the Company, and such other reports and documents of the Company and
other information in the possession of or reasonably obtainable by the Company
as the Purchasers may reasonably request in availing itself of any rule or
regulation of the Commission allowing the Purchasers to sell any such securities
without registration; and

               (e)  Remove the applicable legend from the Restricted Securities,
upon the request of a Holder, at such time as the restrictions on the transfer
of the applicable securities have terminated.

          5.9  Rights of Holders.  If any registration statement filed with the
               -----------------
Commission refers to any Holder by name or otherwise as the Holder of any
securities of the Company, then such Holder shall have the right to require (i)
the insertion therein of language, in form and substance satisfactory to such
Holder and the Company, to the effect that the holding by such Holder of such
securities does not necessarily make such Holder a "controlling person" of the
Company within the meaning of the Securities Act and is not to be construed as a
recommendation by such Holder of the investment quality of the Company's debt or
equity securities covered thereby and that such holding does not imply that such
Holder will assist in meeting any future financial requirements of the Company,
or (ii) in the event that such reference to such Holder by name or otherwise is
not required by the Securities Act or other applicable foreign securities laws
or any rules and regulations promulgated thereunder, the deletion of the
reference to such.

          5.10 Transfer of Registration Rights.  The rights to cause the Company
               -------------------------------
to register securities granted to the Purchasers under Sections 5.1, 5.2 and 5.3
may be assigned to a transferee or assignee in connection with any transfer or
assignment of Registrable Securities by a Purchaser only if the Company shall in
writing first consent to such transfer of registration rights and only if
transferee acquires at least 200,000 shares of Conversion Stock. Notwithstanding
the foregoing, the rights to cause the Company to register securities may be
assigned to (i) any affiliate of the Purchasers, (ii) a limited partnership the
limited partners of which are employees of affiliates of the ultimate parent
company of the general partner of such limited partnership, (iii) additional
limited partnerships or other entities held directly or indirectly by employees
of affiliates of the ultimate parent company of such entities, (iv) a parent or
80%-owned, direct or indirect subsidiary corporation of a Purchaser, or (v) in
addition to the foregoing permitted transfers, in the case of Tudor Private
Equity Fund, L.P. and The Raptor Global Portfolio Ltd, any "Tudor Entities" and
"Tudor Entities' Affiliates" as defined in Section 8.12 of the Series E Purchase
Agreement, provided written notice thereof is promptly given to the Company and
the transferee agrees to be bound by the provisions of this Agreement; provided
however, the Company shall not be required to register securities of such
affiliate assignees holding less than an aggregate of 200,000 shares of
Conversion Stock.

          5.11 Termination of Registration Rights.  The rights granted pursuant
               ----------------------------------
to Sections 5.1, 5.2 and 5.3 of this Agreement shall terminate as to any Holder,
on the earlier of (i) such date as the Company has registered its shares of
Common Stock under the Exchange Act and at such time the Holder owns less than
5% of the outstanding stock of the Company and all Registrable Securities held
by such Holder may be sold under Rule 144 during any ninety (90)-day period and

                                      -14-
<PAGE>

the Common Stock of the Company is traded on a national securities exchange or
the Nasdaq National Market, and (ii) five (5) years after the effective date of
the Company's initial public offering of securities under the Securities Act in
an underwritten offering with net offering proceeds to the Company of at least
$20,000,000.

          5.12 Limitations on Subsequent Registration Rights. From and after the
               ---------------------------------------------
date of this Agreement, the Company shall not, without the prior written consent
of the Holders of a majority of the Registrable Securities, enter into any
agreement with any holder or prospective holder of any securities of the Company
that would allow such holder or prospective holder to include such securities in
any registration filed under Section 5 hereof, unless under the terms of such
agreement, such holder or prospective holder may include such securities in any
such registration only to the extent that the inclusion of such securities will
not reduce the amount of the Registrable Securities of the Holders that are
included.

     6.   Financial Information.
          ---------------------

               (a)  The Company will provide the following reports to each
Purchaser for so long as such Purchaser continues to hold at least 200,000
shares of Conversion Stock (as adjusted for stock splits, stock dividends,
recapitalizations and the like):

                    (i)   As soon as practicable after the end of each fiscal
year, and in any event within ninety (90) days thereafter, consolidated balance
sheets of the Company and its subsidiaries, if any, as of the end of such fiscal
year, and consolidated statements of operations and consolidated statements of
cash flows and stockholders' equity of the Company and its subsidiaries, if any,
for such year, prepared in accordance with generally accepted accounting
principles and setting forth in each case in comparative form the figures for
the previous fiscal year, all in reasonable detail and audited by independent
public accountants of national standing selected by the Company, and a
capitalization table in reasonable detail for such fiscal year;

                    (ii)  As soon as practicable after the end of the first,
second and third quarterly accounting periods in each fiscal year of the Company
and in any event within forty-five (45) days thereafter, a consolidated balance
sheet of the Company and its subsidiaries, if any, as of the end of each such
quarterly period, and consolidated statements of operations and, to the extent
prepared for the Board of Directors of the Company, consolidated statements of
cash flows of the Company and its subsidiaries for such period and for the
current fiscal year to date, prepared in accordance with generally accepted
accounting principles (other than for accompanying notes), subject to changes
resulting from year-end audit adjustments, in reasonable detail and signed by
the principal financial or accounting officer of the Company;

                    (iii) To the extent and in the format, if any, prepared for
the Board of Directors of the Company, as soon as practicable after the end of
each calendar month, and in any event within thirty (30) days thereafter, a
consolidated balance sheet of the Company and its subsidiaries, if any, as of
the end of each such month, and consolidated statements of operations,
consolidated statements of cash flows of the Company and its subsidiaries for
such period and for

                                      -15-
<PAGE>

the current fiscal year to date, including a comparison between the actual
financial statements and the projected figures according to the operating budget
referenced in clause (iv) below; and

                    (iv)  As soon as practicable following the submission to and
approval by the Board of Directors of the Company but in any event no later than
thirty (30) days prior to the beginning of the following fiscal year, an
operating budget and plan for the Company for such fiscal year in the form
approved by the Board of Directors.

               (b)  The Purchaser acknowledges and agrees that any information
obtained pursuant to this Section 6 which may be considered "inside" non-public
information will not be utilized by the Purchaser in connection with purchases
or sales of the Company's securities except in compliance with applicable state
and federal securities laws.

               (c)  For purposes of determining whether a Purchaser holds a
required minimum number of shares with respect to Section 6 or Section 5.11 of
this Agreement, a Purchaser may aggregate all shares of Conversion Stock held by
itself and its affiliates, and in the case of Tudor Private Equity Fund, L.P.
and The Raptor Global Portfolio Ltd. (collectively "Tudor"), Tudor may also
aggregate with the "Tudor Entities" and "Tudor Entities' Affiliates" defined in
Section 8.12 of the Series E Purchase Agreement.

               (d)  The covenants set forth in this Section 6 shall terminate
and be of no further force or effect upon the consummation of a firm commitment
underwritten public offering or at such time as the Company is required to file
reports pursuant to Section 13 or 15(d) of the Exchange Act whichever shall
occur first.

     7.   Standoff Agreement.  In connection with any public offering of the
          ------------------
Company's securities in connection with an effective registration statement
under the Securities Act, each such Holder agrees, upon the request of the
Company or the underwriters managing any underwritten offering of the Company's
securities, not to sell, make any short sale of, loan, grant any option for the
purchase of, or otherwise dispose of any securities of the Company (other than
those included in the registration) without the prior written consent of the
Company or such underwriters, as the case may be, for such period of time (not
to exceed one hundred eighty (180) days) from the effective date of such
registration as may be requested by the underwriters, provided that the officers
and directors of the Company and all 5% stockholders of the Company also agree
to such restrictions. Each Purchaser and each Holder agrees that the Company may
instruct its transfer agent to place stop-transfer notations in its records to
enforce the provisions of this Section 7.

     8.   Right of First Refusal on Company Issuance.
          ------------------------------------------

          8.1  Right of First Refusal.  The Company hereby grants to each
               ----------------------
Purchaser a right of first refusal ("Right of First Refusal") to purchase such
Purchaser's Pro Rata Share (as defined in Section 8.3 hereof) of any New
Securities (as defined in Section 8.4 hereof) which the Company may, from time
to time, propose to issue and sell. For purposes of this Section 8, Purchaser
includes any general partners and affiliates of a Purchaser, and in addition to
the foregoing, in the case of Tudor Private Equity Fund, L.P. and The Raptor
Global Portfolio Ltd, also includes the "Tudor

                                      -16-
<PAGE>

Entities" and "Tudor Entities' Affiliates" as defined in Section 8.12 of the
Series E Purchase Agreement. A Purchaser shall be entitled to apportion the
Right of First Refusal hereby granted it among itself and its partners and
affiliates in such proportions as it deems appropriate.

          8.2  Over-Allotment Option. In the event that the Purchasers together
               ---------------------
do not purchase all of the New Securities pursuant to the Right of First Refusal
granted in Section 8.1 hereof, then those Purchasers that shall have purchased
their full Pro Rata Share of such New Securities shall also have the right to
purchase up to all of the remaining New Securities (the "Over-Allotment
Option"), in addition to such New Securities as they shall already have elected
to purchase, if they shall have so elected as provided for in Section 8.5(a)
below. If more than one Purchaser elects to exercise such Purchaser's Over-
Allotment Option, and the aggregate number of shares of New Securities such
Purchasers elect to purchase exceeds the aggregate number of shares of New
Securities then remaining, then the shares of New Securities to be purchased
pursuant to the Over-Allotment Option shall be divided among such Purchasers
according to their respective Pro Rata Share, or on such other basis as such
Purchasers may agree upon amongst themselves in writing.

          8.3  Pro Rata Share. Each Purchaser's "Pro Rata Share", for purposes
               --------------
of this Section 8, is equal to the fraction obtained by dividing (a) the sum of
the total number of shares of any (i) Common Stock, (ii) Common Stock issuable,
directly or indirectly, upon conversion of any Preferred Stock and (iii) Common
Stock issuable, directly or indirectly, upon exercise of any options or warrants
then held by such Purchaser by (b) the sum of the total number of shares of (i)
Common Stock, (ii) Common Stock issuable, directly or indirectly, upon the
conversion of Preferred Stock and (iii) Common Stock issuable, directly or
indirectly, upon any exercise of any options or warrants then outstanding.

          8.4  New Securities. Except as set forth below, "New Securities" shall
               --------------
mean any shares of capital stock of the Company, including Common Stock and
Preferred Stock, whether or not now authorized, and rights, options or warrants
to purchase said shares of Common Stock or Preferred Stock and securities of any
type whatsoever that are, or may by their terms become, convertible into said
shares of Common Stock or Preferred Stock. Notwithstanding the foregoing, "New
Securities" do not include the following: (i) shares of Common Stock issued upon
the conversion of the Company's Series A Preferred Stock; (ii) shares of Common
Stock issued upon conversion of the Company's Series B Preferred Stock; (iii)
shares of Common Stock issued upon conversion of the Company's Series C
Preferred Stock; (iv) shares of Common Stock issued upon conversion of the
Company's Series D Preferred Stock; (v) shares of Series E Preferred Stock
issued pursuant to the Series E Purchase Agreement and shares of Common Stock
issued upon conversion of the Company's Series E Preferred Stock; (vi) shares of
Common Stock, or options or other rights to purchase Common Stock, issued or
granted to employees, officers, directors and consultants of the Company
pursuant to the Company's 1997 Stock Plan; (vii) securities issued or issuable
pursuant to commercial or strategic transactions approved by a majority of the
Company's Board of Directors (such majority must include the director elected by
the holders of Series A Preferred, the director elected by the holders of Series
B Preferred and the director elected by the Series D Preferred, if any are so
elected) including, but not limited to, equipment leases, corporate
partnerships, property

                                      -17-
<PAGE>

leases or bank lines of credit, provided that the specific issuance is approved
by the Board and are free of any other preemptive rights of any stockholder of
the Company; (viii) shares of Common Stock or other securities issued as a
dividend or distribution on, or in connection with a split of or
recapitalization of, any of the capital stock of the Company; (ix) up to 140,872
shares of Series A Preferred Stock issuable upon exercise of the Series A
Warrants and shares of Common Stock issued upon conversion of such shares; (x)
up to 20,270 shares of Series B Preferred Stock issuable upon exercise of the
Series B Warrants and shares of Common Stock issued upon conversion of such
shares; (xi) up to 72,552 shares of Series C Preferred Stock issuable by the
Company upon exercise of Series C Warrants and shares of Common Stock issued
upon conversion of such shares; (xii) up to 982,827 shares of Series D Preferred
Stock issuable by the Company upon exercise of Series D Warrants and shares of
Common Stock issued upon conversion of such shares; (xiii) up to 2,771,638
shares of Series E Preferred Stock issuable by the Company upon exercise of
Series E Warrants and shares of Common Stock issued upon conversion of such
shares; (xiv) up to 12,000 shares of Common Stock issuable by the Company upon
conversion or exercise of a warrant to purchase Common Stock; or (xv) securities
issued by the Company pursuant to the acquisition of another corporation or
other entity by merger, purchase of all or substantially all of the capital
stock or assets, or other reorganization as a result of which the stockholders
of the Company will continue to hold more than 50% of the voting securities of
the Company provided such issuance of securities has been approved in accordance
with Article Fourth, Section 6(f) of the Company's Sixth Amended and Restated
Certificate of Incorporation.

          8.5  Procedure.
               ---------

               (a)  In the event the Company proposes to undertake an issuance
of New Securities, it shall give each Purchaser written notice (the "Company
Notice") of its intention, describing the amount and type of New Securities to
be issued, and the price and terms upon which the Company proposes to issue the
same. Each Purchaser shall have twenty (20) days from the date of receipt of the
Company Notice to exercise such Purchaser's Right of First Refusal to purchase
up to such Purchaser's respective Pro Rata Share of such New Securities for the
price and upon the terms specified in the Company Notice by delivering written
notice (the "Right of First Refusal Election Notice") to the Company and stating
therein the quantity of New Securities to be purchased.

               (b)  If the Company shall have received one or more Right of
First Refusal Election Notices within twenty (20) days from the date all
Purchasers are deemed to have received the Company Notice, in which one or more
(but less than all) Purchasers have elected to purchase their full Pro Rata
Share of the New Securities, the Company shall immediately give each such
Purchaser notice (the "Over-Allotment Notice") indicating the aggregate amount
of New Securities as to which the Purchasers shall not have exercised their
respective Rights of First Refusal. Each Purchaser who shall have elected to
purchase at least its full Pro Rata Share of such New Securities, pursuant to
this Section 8.5, shall have five (5) days upon receipt of the Over-Allotment
Notice, to give notice (the "Over-Allotment Election Notice") to the Company
whether it elects to exercise its Over-Allotment Option granted in Section 8.2
hereof (and, if so, the maximum number of additional shares of New Securities it
elects to purchase pursuant thereto).

                                      -18-
<PAGE>

               (c)  Settlement for the New Securities to be purchased by the
Purchasers pursuant to this Section 8.5 shall be made in cash within twenty (20)
days from the Purchasers' deemed date of receipt of the Company Notice;
provided, however, that if the terms of payment for the New Securities specified
in the Company Notice were for other than cash against delivery, each Purchaser
shall pay in cash to the Company the fair market value of such consideration as
mutually agreed upon by the Company and a majority of the Purchasers who elect
to purchase New Securities or, if no such agreement is reached, as determined by
an investment banking firm mutually acceptable to the Company and a majority of
the Purchasers who elect to purchase New Securities, which appraisal shall be
final, within five (5) days of such determination if such determination is made
after fifteen (15) days following receipt of the Company Notice.

               (d)  In the event that the Purchasers have not elected to
purchase all of the New Securities within the later of (i) twenty (20) days of
the deemed receipt of Company Notice pursuant to clause (a) above or (ii) five
(5) days of the deemed receipt of the Over-Allotment Notice pursuant to clause
(b) above, the Company shall have ninety (90) days thereafter to sell the New
Securities not elected to be purchased by the Purchasers at the price and upon
the terms no more favorable to the purchasers of such securities than specified
in the Company Notice. In the event the Company has not sold some or all of the
New Securities within said ninety (90) day period, the Company shall not
thereafter issue or sell any unsold New Securities without first offering such
securities to the Purchasers in the manner provided above.

               (e)  If any Purchaser shall have failed to deliver to the Company
its Right of First Refusal Election Notice within the time periods described in
this Section 8.5, such Purchaser shall be deemed to have waived its Right of
First Refusal as to such financing to which such notice pertains.

          8.6  Waiver of Right of First Refusal. The Right of First Refusal may
               --------------------------------
be waived as to any given issuance of New Securities on behalf of all
Purchasers, by Purchasers holding a majority of the shares of Common Stock
issued or issuable upon conversion of any Series A Preferred, Series B
Preferred, Series C Preferred, Series D Preferred or Series E Preferred then
held by all Purchasers or their permitted assignees or transferees; provided,
however, that the Right of First Refusal may be waived on behalf of Ford Motor
Company ("Ford") only by the written consent of Ford.

          8.7  Termination and Assignment. The Right of First Refusal granted in
               --------------------------
this Section 8 shall expire upon the effective date of the Company's initial
public offering of securities registered under the Securities Act with aggregate
proceeds, net of underwriting discounts and commissions, of at least
$20,000,000. The Right of First Refusal is non-assignable except to any
transferee to whom registration rights may be transferred pursuant to Section
5.10 of this Agreement.

          8.8  Company Right to Terminate Issuance of New Securities.
               -----------------------------------------------------
Notwithstanding the foregoing, the Company may in its sole discretion terminate
any proposed issuance of New Securities in respect of which the Company has
given Company Notice, at any time prior to the consummation thereof. The
foregoing provision shall apply even in the event one or more

                                      -19-
<PAGE>

Purchasers shall have exercised their Rights of First Refusal hereunder;
provided, however, that no New Securities shall then have been issued.

          9.   Voting Agreement with Respect to the Board of Directors.
               -------------------------------------------------------

               (a)  Each Series D Purchaser agrees that, for so long as 60% or
more of the shares of Series D Preferred originally issued to Sprout Capital
VII, L.P. and its affiliates ("Sprout") remain outstanding, it shall vote, or
cause to be voted, all of its shares of Series D Preferred in favor of and in
order to elect Sprout's nominee as the director which the holders of the Series
D Preferred are entitled to elect to the Company's Board of Directors pursuant
to Section 5(b) of the Company's Sixth Amended and Restated Certificate of
Incorporation. Sprout shall have sole discretion to determine its nominee under
this Section 9, except that such nominee shall be reasonably acceptable to the
Company's Board of Directors if such nominee is not a partner, employee or
officer of Sprout and that such nominee shall initially be Robert Finzi.

               (b)  All certificates representing any Series D Preferred subject
to the provisions of this Agreement shall have a legend marked thereon in
substantially the following form:

               "THE VOTING OF THE SHARES REPRESENTED HEREBY IS SUBJECT TO THE
               TERMS OF AN AGREEMENT, A COPY OF WHICH MAY BE EXAMINED AT THE
               PRINCIPAL OFFICE OF THE COMPANY."

          10.  Amendment. Any provision of this Agreement may be amended or the
               ---------
observance thereof may be waived (either generally or in a particular instance
and either retroactively or prospectively), only with the written consent of the
Company and the Holders of a majority of the Registrable Securities then
outstanding so long as the effect thereof will be that all such persons will be
treated in the same manner with respect to the amended terms; provided, however,
that no such amendment or waiver of the Right of First Refusal set forth in
Section 8 hereof with respect to Ford's rights thereunder may be effected
without the written consent of Ford. Any amendment or waiver effected in
accordance with this Section 10 shall be binding upon each Holder of Registrable
Securities at the time outstanding (including securities into which such
securities are convertible), each future holder of all such securities, and the
Company.

          11.  Governing Law. This Agreement and the legal relations between the
               -------------
parties arising hereunder shall be governed by and interpreted in accordance
with the laws of the State of Delaware.

          12.  Entire Agreement. This Agreement constitutes the full and entire
               ----------------
understanding and agreement between the parties regarding the matters set forth
herein and supersedes all prior agreements and understandings among the parties
relating to the subject matter hereof. Except as otherwise expressly provided
herein, the provisions hereof shall inure to the benefit of, and be binding upon
the successors, assigns, heirs, executors and administrators of the parties
hereto.

          13.  Notices, Etc. All notices and other communications required or
               ------------
permitted hereunder shall be in writing and shall be deemed effectively given
upon personal delivery, or by facsimile transmission, to the party to be
notified or three (3) days after deposit with the United States mail, by

                                      -20-
<PAGE>

registered or certified mail, postage prepaid, addressed (a) if to a Series A
Purchaser, Series B Purchaser, Series C Purchaser, Series D Purchaser, Prior
Series E Purchaser or New Series E Purchaser, at the address of such Series A
Purchaser, Series B Purchaser, Series C Purchaser, Series D Purchaser, Prior
Series E Purchaser or New Series E Purchaser set forth in the Series A Purchase
Agreement, Series B Purchase Agreement, Series C Purchase Agreement, the Series
D Purchase Agreements, the Prior Series E Agreement and the Series E Purchase
Agreement, respectively, or at such other address as such Purchaser shall have
furnished to the Company in writing in accordance with this Section 13, with a
copy to Fenwick & West LLP, Two Palo Alto Square, Palo Alto, California 94306,
to the attention of Dennis R. DeBroeck, Esq. for any Series A Purchaser, with a
copy to Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP, 155
Constitution Drive, Menlo Park, California 94025 to the attention of Anthony J.
McCusker, Esq. for any Series B Purchaser, with a copy to Perkins Coie LLP to
the attention of Gregory Gorder, Esq., 1201 Third Avenue, 40th Floor, Seattle,
WA 98101-3099 for any Series C Purchaser, with a copy to Gunderson Dettmer
Stough Villeneuve Franklin & Hachigian, LLP, 155 Constitution Drive, Menlo Park,
California 94025 to the attention of Scott Dettmer, Esq., for any Series D
Purchaser, and with a copy to Ford Motor Company, The American Road, PO Box
1899, Dearborn, MI 48121-1899 to the attention of Secretary for Ford, (b) if to
any other holder of Conversion Stock, at such address as such holder shall have
furnished the Company in writing in accordance with this Section 13, or, until
any such holder so furnishes an address to the Company, then to and at the
address of the last holder thereof who has so furnished an address to the
Company, or (c) if to the Company, at its principal office, with a copy
addressed to Wilson Sonsini Goodrich & Rosati, 5300 Carillon Point, Kirkland,
Washington 98033, to the attention of Patrick J. Schultheis, Esq.

          14.  Successors and Assigns. Except as otherwise expressly provided
               ----------------------
herein, the provisions hereof shall inure to the benefit of, and be binding upon
the successors, assigns, heirs, executors and administrators of the parties
hereto.

          15.  Severability. In the event any provision of this Agreement shall
               ------------
be determined to be invalid, illegal or unenforceable, the validity, legality
and enforceability of the remaining provisions of this Agreement shall not in
any way be affected or impaired thereby.

          16.  Counterparts. This Agreement may be executed in any number of
               ------------
counterparts, each of which shall be an original, but all of which together
shall constitute one instrument.

                 [REMAINDER OF PAGE LEFT INTENTIONALLY BLANK]

                                      -21-
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned or each of their respective duly
authorized officers or representatives have set their hands hereunto effective
upon the date first above written.

"COMPANY"

CAPTURA SOFTWARE, INC.
a Delaware corporation

By:____________________________
     Dan Vetras, President

Address: 1629 220th Street S.E.,
         Suite 101
         Bothell, WA 98021
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   DLJ CAPITAL CORP.

                                   ________________________________________
                                   By:  Robert Finzi
                                   Its: Attorney in Fact

                                   Address:

                                   DLJ ESC II, L.P.

                                   By: DLJ LBO Plans Management Corporation
                                   Its Manager

                                   ________________________________________
                                   By:  Robert Finzi
                                   Its: Attorney in Fact

                                   Address:

                                   SPROUT CAPITAL VIII, L.P.

                                   By:  DLJ Capital Corp.
                                   Its: Managing General Partner

                                   ________________________________________
                                   By:  Robert Finzi
                                   Its: Attorney in Fact

                                   Address:
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   SPROUT VENTURE CAPITAL, L.P.

                                   By:  DLJ Capital Corp.
                                   Its: Managing General Partner

                                   ________________________________________
                                   By:  Robert Finzi
                                   Its: Attorney in Fact

                                   Address:

                                   EXCELSIOR PRIVATE EQUITY
                                   FUND II, INC.

                                   By:  United States Trust Company of New York
                                   Its: Managing Investment Adviser

                                   By: ____________________________________
                                       Name:  Dougles A. Lindgren
                                       Title: Chief Investment Officer

                                   Address: 114 West 47th Street
                                            New York, NY 10036
<PAGE>

              FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   TUDOR PRIVATE EQUITY FUND L.P.

                                   By: __________________________________
                                       Its General Partner

                                   By: __________________________________
                                       Name:
                                       Title:

                                   Address:

                                   THE RAPTOR GLOBAL PORTFOLIO LTD.

                                   By: __________________________________
                                       Its General Partner

                                   By: __________________________________
                                       Name:
                                       Title:

                                   Address:
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   MERRILL LYNCH KECALP L.P. 1994

                                   By: KECALP Inc.
                                       Its General Partner

                                   By: __________________________________
                                       Name:  Matthias B. Bowman
                                       Title: President

                                   Address: 250 Vesey Street
                                            New York, NY 10281

                                   MERRILL LYNCH KECALP L.P. 1997

                                   By: KECALP Inc.
                                       Its General Partner

                                   By: __________________________________
                                       Name:  Matthias B. Bowman
                                       Title: President
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   OAK INVESTMENT PARTNERS VII, L.P.

                                   By: Oak Associates VII, LLC
                                       Its General Partner

                                   By: ____________________________________
                                       Fredric W. Harman, Managing Member

                                   Address: 525 University Avenue, Suite 1300
                                            Palo Alto, CA 94301

                                   OAK VII AFFILIATE FUND, L.P.

                                   By: Oak VII Affiliates, LLC
                                       Its General Partner

                                   By: ____________________________________
                                       Fredric W. Harman, Managing Member

                                   Address: 525 University Avenue, Suite 1300
                                            Palo Alto, CA 94301
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   VOYAGER CAPITAL FUND I, L.P.

                                   By: Voyager Capital Management, LLC
                                       Its General Partner

                                   By: __________________________________
                                       Name:  Tony Audino
                                       Title: Managing Director

                                   Address: 10900 NE 4th Street, Ste. 2300
                                            Bellevue, WA 98004

                                   VOYAGER CAPITAL FOUNDERS
                                   FUND, L.P.

                                   By: Voyager Capital Management, LLC
                                       Its General Partner

                                   By: ___________________________________
                                       Name:  Tony Audino
                                       Title: Managing Director

                                   Address: 10900 NE 4th Street, Ste. 2300
                                            Bellevue, WA 98004

                                   NIE INVESTMENT PARTNERSHIP I

                                   By: ___________________________________
                                       Name:  __________________
                                       Title: __________________

                                   Address:
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   HEWLETT-PACKARD COMPANY

                                   By: ________________________________
                                       Name:  __________________
                                       Title: __________________

                                   Address: 3000 Hanover Street
                                            Palo Alto, CA 94301
                                            Attn: General Counsel

                                   MASTERCARD INTERNATIONAL
                                   INCORPORATED

                                   By: __________________________________
                                       Name:  __________________
                                       Title: __________________

                                   Address:
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   ANSCHUTZ FAMILY INVESTMENT
                                   COMPANY LLC

                                   By:
                                   Its:

                                   By: ___________________________
                                       Name:  ____________________
                                       Title: ____________________

                                   Address:

                                   A.C.E. INVESTMENT PARTNERSHIP

                                   By:
                                   Its:

                                   By: ___________________________
                                       Name:  ____________________
                                       Title: ____________________

                                   Address:
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   TCW LEVERAGED INCOME TRUST, L.P.

                                   By:  TCW Investment Management Company
                                   Its: Investment Advisor

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   By:  TCW Advisors (Bermuda), Ltd.
                                   Its: General Partner

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   Address:
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   TCW LEVERAGED INCOME TRUST II, L.P.

                                   By:  TCW Investment Management Company
                                   Its: Investment Advisor

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   By:  TCW (LINC II), L.P.
                                   Its: General Partner

                                   By:  TCW Advisors (Bermuda), Ltd.
                                   Its: General Partner

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   Address:

<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   TCW SHARED OPPORTUNITY FUND II, L.P.

                                   By:  TCW Investment Management Company
                                   Its: Investment Advisor

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   Address:

                                   TCW SHARED OPPORTUNITY FUND IIB, LLC

                                   By:  TCW Asset Management Company
                                   Its: Investment Advisor

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   Address:
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   TCW SHARED OPPORTUNITY FUND III, L.P.

                                   By:  TCW Asset Management Company
                                   Its: Investment Advisor

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   By:    ___________________________
                                   Name:  ___________________________
                                   Title: ___________________________

                                   Address:

                                   BROWN UNIVERSITY THIRD CENTURY FUND

                                   By:   ___________________________
                                   Name: Mark Attanasio
                                   Its:  Investment Advisor

                                   Address:

                                      -2-
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

     IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the
date set forth above.

                                   THE "PURCHASERS"

                                   FORD MOTOR COMPANY

                                   _________________________________

                                   Name: ___________________________
                                   Its:  ___________________________

                                   Address:

                                   BAS CAPITAL FUNDING CORPORATION

                                   _________________________________

                                   Name: ___________________________
                                   Its:  ___________________________

                                   Address:
<PAGE>

             FIFTH AMENDED AND RESTATED INVESTOR RIGHTS AGREEMENT

                                   EXHIBIT A

                            SCHEDULE OF PURCHASERS
                            ----------------------

     The Series A Purchasers are as follows:

          Merrill Lynch KECALP L.P. 1994
          KECALP Inc.
          Merrill Lynch KECALP L.P. 1997

     The Series B Purchasers are as follows:

          Oak Investment Partners VII, L.P.
          Oak VII Affiliate Fund, L.P.
          Norman Nie
          Merrill Lynch KECALP L.P. 1997
          Merrill Lynch KECALP L.P. 1994
          KECALP, Inc.
          Voyager Capital Fund I, L.P.
          Voyager Capital Founders Fund, L.P.

     The Series C Purchasers are as follows:

          Oak Investment Partners VII, L.P.
          Oak VII Affiliate Fund, L.P.
          Norman Nie
          Merrill Lynch KECALP L.P. 1997
          Merrill Lynch KECALP L.P. 1994
          KECALP, Inc.
          Voyager Capital Fund I, L.P.
          Voyager Capital Founders Fund, L.P.

     The Series D Purchasers are as follows:

          DLJ Capital Corp.
          DLJ ESC II, L.P.
          Sprout Capital VIII, L.P.
          Sprout Venture Capital, L.P.
          Excelsior Private Equity Fund II, L.P.

                                      -2-
<PAGE>

          Tudor Private Equity Fund, L.P.
          The Raptor Global Portfolio Ltd.
          Oak Investment Partners VII, L.P.
          Oak VII Affiliate Fund, L.P.
          Norman Nie
          Merrill Lynch KECALP L.P. 1997
          Merrill Lynch KECALP L.P. 1994
          Merrill Lynch KECALP International L.P. 1997
          Voyager Capital Fund I, L.P.
          Voyager Capital Founders Fund L.P.
          Timothy McMullen

     The Prior Series E Purchasers are as follows:

          Merrill Lynch KECALP L.P. 1994
          Merrill Lynch KECALP L.P. 1997
          KECALP Inc.
          Tudor Private Equity Fund, L.P.
          The Raptor Global Portfolio Ltd.
          Excelsior Private Equity Fund II, LP
          Voyager Capital Fund I, LP
          Voyager Capital Founders Fund, LP
          Oak Investment Partners VII, L.P.
          Oak VII Affiliate Fund, L.P.
          DLJ Capital Corp.
          DLJ ESC II, L.P.
          Sprout Capital VIII, L.P.
          Sprout Venture Capital, L.P.
          Hewlett-Packard Company
          MasterCard International Incorporated
          TCW Leveraged Income Trust, L.P.
          TCW Leveraged Income Trust II, L.P.
          TCW Shared Opportunity Fund II, L.P.
          TCW Shared Opportunity Fund IIB, L.L.C.
          TCW Shared Opportunity Fund III, L.P.
          Brown University Third Century Fund
          Anschutz Family Investment Company LLC
          A.C.E. Investment Partnership
          Nie Investment Partnership I

                                      -3-
<PAGE>

     The holders of Warrants to purchase Series A Preferred Stock are as
     follows:

          KECALP INC.
          Merrill Lynch KECALP L.P. 1994
          Merrill Lynch KECALP L.P. 1997

     The holders of Warrants to purchase Series C Preferred Stock are as
     follows:

          Oak Investment Partners VII, L.P.
          Oak VII Affiliate Fund, L.P.
          Merrill Lynch KECALP L.P. 1997
          Merrill Lynch KECALP L.P. 1994
          Merrill Lynch KECALP International, L.P. 1997
          Voyager Capital Fund I, L.P.
          Voyager Capital Founders Fund, L.P.

     The holders of Warrants to purchase Series D Preferred Stock are as
     follows:

          DLJ Capital Corp.
          DLJ ESC II, L.P.
          Sprout Capital VIII, L.P.
          Sprout Venture Capital, L.P.
          Excelsior Private Equity Fund II, L.P.
          Tudor Private Equity Fund, L.P.
          The Raptor Global Portfolio Ltd.
          Oak Investment Partners VII, L.P.
          Oak VII Affiliate Fund, L.P.
          Merrill Lynch KECALP L.P. 1997
          Merrill Lynch KECALP L.P. 1994
          Merrill Lynch KECALP International, L.P. 1997
          Voyager Capital Fund I, L.P.
          Voyager Capital Founders Fund, L.P.
          Timothy McMullen

     The holders of Warrants to purchase Series E Preferred Stock are as
     follows:

          Merrill Lynch KECALP L.P. 1994
          Merrill Lynch KECALP L.P. 1997
          KECALP Inc.
          Tudor Private Equity Fund, L.P.
          The Raptor Global Portfolio Ltd.
          Excelsior Private Equity Fund II, LP
          Voyager Capital Fund I, LP

                                      -4-
<PAGE>

          Voyager Capital Founders Fund, LP
          Oak Investment Partners VII, L.P.
          Oak VII Affiliate Fund, L.P.
          DLJ Capital Corp.
          DLJ ESC II, L.P.
          Sprout Capital VIII, L.P.
          Sprout Venture Capital, L.P.
          Hewlett-Packard Company
          MasterCard International Incorporated
          TCW Leveraged Income Trust, L.P.
          TCW Leveraged Income Trust II, L.P.
          TCW Shared Opportunity Fund II, L.P.
          TCW Shared Opportunity Fund IIB, L.L.C.
          TCW Shared Opportunity Fund III, L.P.
          Brown University Third Century Fund
          Anschutz Family Investment Company LLC
          A.C.E. Investment Partnership
          Nie Investment Partnership I

                                      -5-

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