Document:

EX-10.13

 Exhibit 10.13 
 Note: Certain portions have been omitted from this General Terms Agreement in accordance with a request for confidential treatment submitted to the Securities and Exchange Commission. Omitted information
has been replaced with an asterisk. Omitted information has been filed separately with the Securities and Exchange Commission. 
  

 
 General 

Terms 
 Agreement

 No. CFM-03-2007 
  

 
 PROPRIETARY INFORMATION NOTICE The
information contained in this document is CFM Proprietary Information and is disclosed in confidence. It is the property of CFM and shall not be used, disclosed to others, or reproduced without the express written consent of CFM. If consent is given
for reproduction in whole or in part, this notice and the notice set forth on each page of this document shall appear on any such reproduction. Export control laws may also control the information contained in this document. Unauthorized export or
re-export is prohibited. 

 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

 Table of Contents 

 

							
	•	 	Agreement
		
		 	SECTION I - DEFINITIONS
		
		 	SECTION II - TERMS AND CONDITIONS
				
		 	ARTICLE 1	    	 -
	    	PRODUCTS
		 	ARTICLE 2	    	 -
	    	PRODUCT PRICES
		 	ARTICLE 3	    	 -
	    	PRODUCT ORDER PLACEMENT
		 	ARTICLE 4	    	 -
	    	DELIVERY, TITLE, TRANSPORTATION, RISK OF LOSS, PACKAGING OF PRODUCTS
		 	ARTICLE 5	    	 -
	    	[*]
		 	ARTICLE 6	    	 -
	    	TAXES AND DUTIES
		 	ARTICLE 7	    	 -
	    	[*]
		 	ARTICLE 8	    	 -
	    	EXCUSABLE DELAY
		 	ARTICLE 9	    	 -
	    	[*]
		 	ARTICLE 10	    	 -
	    	DATA
		 	ARTICLE 11	    	 -
	    	LIMITATION OF LIABILITY
		 	ARTICLE 12	    	 -
	    	GOVERNMENT AUTHORIZATION, EXPORT SHIPMENT
		 	ARTICLE 13	    	 -
	    	PERSONAL DATA PROTECTION
		 	ARTICLE 14	    	 -
	    	NOTICES
		 	ARTICLE 15	    	 -
	    	MISCELLANEOUS
		
	•	 	Exhibit A - [*]
				
		 	SECTION I	    	 -
	    	[*]
		 	SECTION II	    	 -
	    	[*]
		
	•	 	Exhibit B - Product Support Plan
				
		 	SECTION I	    	 -
	    	SPARE PARTS PROVISIONING
		 	SECTION II	    	 -
	    	TECHNICAL PUBLICATIONS AND DATA
		 	SECTION III	    	 -
	    	TECHNICAL TRAINING
		 	SECTION IV	    	 -
	    	CUSTOMER SUPPORT AND SERVICE
		 	SECTION V	    	 -
	    	ENGINEERING SUPPORT
		 	SECTION VI	    	 -
	    	ENGINE HEALTH MONITORING
		 	SECTION VII	    	 -
	    	GENERAL CONDITIONS – CFM56 PRODUCT SUPPORT PLAN
		
	•	 	Exhibit C - [*]
		
		 	 •    Exhibit D- Standard Diagnostics Services

		
		 	 •    Exhibit E- [*]

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

 THIS GENERAL TERMS AGREEMENT NO. 03-2007 (hereinafter referred to as this
“Agreement”), dated as of the 29 day of March, 2007, by and between CFM International, Inc. (hereinafter referred to as “CFM”), a corporation organized under the law of the State of Delaware, U.S.A., and
jointly owned by the General Electric Company (hereinafter referred to as “GE”) and Snecma Moteurs (hereinafter referred to as “SNECMA”) and Aerovias del Continente Americano S.A. Avianca, a corporation organized
under the law of Columbia (hereinafter referred to as “Airline”). CFM and Airline are also referred to in this Agreement as the “Parties” or individually as a “Party”. 

WITNESSETH 

WHEREAS, Airline has acquired, or is in the process of acquiring a certain number of aircraft equipped with installed CFM Engines, and 

WHEREAS, CFM and Airline desire to enter into this Agreement for (i) a standing offer by CFM to sell and a continuing opportunity for Airline
to purchase from CFM, spare Engines, spare Parts, and support equipment for such installed and spare Engines and (ii) product services to be supplied by CFM in support of such installed and spare Engines, and 

NOW, THEREFORE, in consideration of the mutual covenants herein contained, the respective Parties hereto agree as follows to the respective
Sections of this Agreement. Capitalized terms used herein that are otherwise undefined shall have the meanings ascribed to them in Section I (“Definitions”), unless the context requires otherwise. 

  
  

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 SECTION I - DEFINITIONS 
 These definitions shall apply for all purposes of this Agreement unless the context otherwise requires. 
 “Aircraft” means the aircraft on which the Engine(s) listed in the applicable letter agreement to this Agreement is (are) installed. 

“Affiliates” in the case of either party shall include any parent or subsidiary of a party, or any party controlled by or controlling any such
entity 
 “Agreement” means this General Terms Agreement (together with all Exhibits and attachments) between CFM and Airline.

 “Airworthiness Directive” means a requirement for the inspection, repair or modification of the Engine or any portion
thereof as issued by the Federal Aviation Administration of the United States Department of Transportation (“FAA”) and/or Colombian Civil Aviation Authority (CAA) and/or the European Aviation Safety Agency (“EASA”).

 “ATA” means the Air Transport Association of America. 
 “Data” means all information and data of any type, form or nature (including, but not limited to, designs, drawings, blueprints, tracings, plans, models, layouts, software,
specifications, technical publications, electronic transmittals, customer website data and memoranda) which may be furnished or made available, directly or indirectly, as the result of this Agreement. 

“Engine” means the Engine(s) described in the applicable letter agreement(s) to this Agreement. 

“Expendable Parts” means those parts which must routinely be replaced during Inspection, repair, or maintenance, whether or not such
parts have been damaged, and other parts which are customarily replaced at each such Inspection and maintenance period such as filter inserts and other short-lived items which are not dependent on wear out but replaced at predetermined intervals.

 “Failed Parts” means those Parts and Expendable Parts suffering a Failure, and includes Resultant Damage. 

“Failure” means the breakage of a Part, deterioration (other than normal wear and tear), malfunction of a Part, or damage to a Part,
rendering it not Serviceable and such breakage, deterioration, malfunction or damage has been determined to be due to causes within CFM’s control including, but not limited to, a defect in design. Failure shall also include any defect in
material or workmanship. Failure does not include any such breakage, malfunction or damage that is due to normal wear and tear that can be restored by overhaul or repair. 

  
  

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 “Flight Cycle” means the complete running of an Engine from start through any condition
of flight and ending at Engine shutdown. A “touch and go landing” used during pilot training shall be considered as a “Flight Cycle.” 
 “Flight Hours” means the cumulative number of airborne hours in operation of each Engine computed from the time an aircraft leaves the ground until it touches the ground at the end of a
flight. 
 “Foreign Object Damage” means any damage to the Engine caused by objects that are not part of the Engine and Engine
optional equipment. 
 “Labor Allowance” means a CFM credit calculated by multiplying the established labor rate by man-hours
allowed for disassembly, reassembly (when applicable), and for Parts repair. If a Labor Allowance is granted for a repair, it shall not exceed the credit that would have been quoted if the Part had not been repairable. The established labor rate
means either (a) the then current labor rate mutually agreed between CFM and Airline if the work has been performed by Airline, or (b) the then current labor rate agreed between CFM and the third party repair and overhaul shop if the work
has been performed by such repair and overhaul shop. 
 “Module” means a major sub-assembly of any of the Engines described in
the applicable letter agreements. 
 “Part” means only those Engine and Engine Module Parts which have been sold originally to
Airline or its Affiliates by CFM or a CFM approved supplier for commercial use. The term excludes parts that were furnished on new Engines and Modules but are procured directly from vendors. Such parts are covered by the vendor warranty and the CFM
“Vendor Warranty Back Up.” Also excluded are Expendable Parts and customary short-lived items such as igniters and filter inserts. 

“Parts Credit Allowance” means the credit granted by CFM to Airline in connection with the Failure of a Part based on the price of a
replacement Part at the time the Part is removed. This credit may take the form of a new replacement Part at CFM’s option. 
 “Part
Cycles” means the total number of Flight Cycles accumulated by a Part. 
 “Parts Repair” means the CFM recommended
rework or restoration of Failed Parts to a Serviceable condition. 
 “Part Time” means the total number of Flight Hours
accumulated by a Part. 
 “Resultant Damage” means the damage suffered by a Part or Expendable Part in warranty because of a
Failure of another Part or Expendable Part within the same engine. 
 “Serviceable” when used to describe an Engine or Part,
means in a flight worthy condition within the limits defined in the applicable Engine manuals, specification and/or publications by the type certificate holder. 

  
  

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 “Scrapped Parts” means those Parts determined by CFM to be un-Serviceable and not
repairable by virtue of reliability, performance or repair costs. Such Parts shall be considered as scrapped if they bear a scrap tag duly countersigned by a CFM representative. Such Parts shall be destroyed and disposed of by Airline unless
requested by CFM for engineering analysis, in which event any handling and shipping shall be at CFM’s expense. 
 “Spare
Engine” means an Engine acquired in support of Airline’s fleet of Aircraft for use as a spare Engine when another Engine in such fleet is unavailable due to damage or is otherwise being repaired or serviced. 

“Ultimate Life” of a Part means the approved limitation on use of a Part, in cumulative Flight Hours or Flight Cycles, which a U.S.
government authority establishes as the maximum period of allowed operational time for such Parts in Airline service, with periodic repair and restoration. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

 SECTION II - TERMS AND CONDITIONS 
 ARTICLE 1 - PRODUCTS 
 Airline may purchase under the terms and subject to the
conditions hereinafter set forth, spare Engines, spare Parts, Engine Modules, related optional equipment, technical data and other products offered from time to time, as may be offered for sale by CFM (hereinafter collectively referred to as
“Product(s)”). CFM shall also provide certain Product services as described in Exhibit B. 
 ARTICLE 2 - PRODUCT PRICES

  

	A.	[*]. CFM shall quote such prices in U.S. Dollars and Airline shall pay for Products in U.S. Dollars. All Product prices include the cost of CFM’s standard tests,
inspection and commercial packaging. Transportation costs and costs resulting from special inspection, packaging, testing or other special requirements, requested by Airline, will be paid for by Airline. 

 

	B.	[*]. The appropriate CFM escalation provisions will be set forth in each applicable letter agreement to this Agreement. 

 

	C.	The selling price of spare Parts, except for those which may be quoted by CFM to Airline, will be the respective prices which are both (i) quoted in CFM’s
Spare Parts Price Catalog, as revised from time to time (the “Spare Parts Catalog” or “Catalog”) or in procurement data and (ii) confirmed in a purchase order placed by Airline and accepted by CFM. CFM shall
quote such prices in U.S. Dollars, and Airline shall pay for CFM Products in U.S. Dollars. Transportation costs and costs resulting from special inspection, packaging, testing or other special requirements requested by Airline, will be paid for by
Airline. 

  

	D.	The selling price of spare Parts will be set forth in the most current Catalog or in procurement data. The price of a new spare Part which is first listed in
procurement data may be changed in subsequent procurement data revisions until such time as the spare Part is included in the Catalog. Initial provisioning Part prices quoted by CFM will be firm until November 1, 2007, provided a purchase order
is placed by Airline prior to that date. CFM will advise Airline in writing ninety (90) days in advance of any changes in prices affecting a significant portion of the prices in the Catalog, such changes to occur only once a year. During such
ninety (90) day period, CFM shall not be obligated to accept Airline purchase orders for quantities of spare Parts in excess of up to one hundred and eighty (180) days of Airline’s normal usage beyond the effective date of the
announced price change. 

 ARTICLE 3 - PRODUCT ORDER PLACEMENT 

 

	A.	This Agreement shall constitute the terms and conditions applicable to all purchase orders which may hereafter be placed by Airline and accepted by CFM for Products in
lieu of all printed terms and conditions appearing on Airline’s purchase orders; except, that, the description of Products, price, quantity, delivery dates and shipping instructions shall be as set forth on each purchase order accepted by CFM.

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

	B.	Airline shall place purchase orders for CFM Products quoted by CFM, in accordance with CFM’s quotation for said Products. 

 

	C.	Airline may place purchase orders for spare Parts using any of the following methods: telephone, facsimile transmission, ARNC or SITA utilizing ATA Specification 2000
(chapter 3 format), Airline purchase order as prescribed in the Spare Parts Catalog or CFM’s quotation, or, if applicable, CFM’s Customer Web Center (in accordance with the Customer Web Center e-commerce terms and conditions).

  

	D.	Airline shall place purchase orders for initial provisioning quantities of spare Parts as provided in the attached Exhibit B within one hundred eighty days
(180) following receipt from CFM of initial Provisioning Data relating thereto. 

  

	E.	CFM’s acknowledgment of each purchase order shall constitute acceptance thereof. 

 ARTICLE 4 - DELIVERY, TITLE, TRANSPORTATION, RISK OF LOSS PACKAGING OF PRODUCTS 
  

	A.	CFM shall supply Products under each purchase order placed by Airline and accepted by CFM, on a mutually agreed upon schedule consistent with CFM lead times and set
forth in each purchase order. Shipment of such CFM Products shall be from CFM’s facility in Evendale, Ohio, U.S.A., Peebles, Ohio, U.S.A., or Erlanger, Kentucky, U.S.A., or point of manufacture, or other facility at CFM’s option. Shipment
dates are subject to (1) prompt receipt by CFM of all information necessary to permit CFM to proceed with work immediately and without interruption, and (2) Airline’s compliance with the payment terms set forth herein with no payment
being more than sixty (60) days past due. 

  

	B.	Delivery of all Products shall be as follows (hereinafter “Delivery”): 

 

	 	(i)	For Products shipped from the U.S. to a domestic U.S. destination (if requested by Airline), Delivery of such Products shall be Ex Works (Incoterms 2000) at the point
of shipment described in Paragraph A of this Article; 

  

	 	(ii)	For Products shipped from the U.S. to a destination outside the U.S., Delivery of such Products shall be to Airline at the frontier of the destination country specified
by Airline. .; 

  

	 	(iii)	For Products shipped from a location outside the U.S., Delivery of such Products shall be Ex Works (Incoterms 2000) from such foreign CFM facility;

  

	 	(iii)	In the event shipment cannot be made for reasons set forth in Paragraph F of this Article, delivery shall be to storage. 

Upon Delivery, title to Products as well as risk of loss thereof or damage thereto shall pass to Airline. CFM shall be responsible for
obtaining any export licenses from the US, France 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

 
and any country of manufacture Airline shall be responsible for all risk and expense in obtaining any required import licenses and carrying out all customs formalities for the importation of
goods in accordance with the Article titled “Government Authorization” of this Agreement. 
  

	C.	Notwithstanding that Delivery of Products shall be as set forth in Paragraph B of this Article, Airline shall arrange for transportation of such Products from the point
of shipment described in Paragraph A of this Article until Delivery in accordance with Paragraph B of this Article. Further notwithstanding that Airline is responsible for arranging transportation of all Products that it purchases from CFM, CFM
agrees to contact Airline’s freight forwarder prior to shipment in order to facilitate the transportation activity. For shipment of major items such as spare Engines which (i) require that the ground transportation carrier enter CFM’s
facilities and (ii) necessitate CFM’s assistance in placing such Products into the hands of the carrier, CFM agrees to contact the carrier directly to arrange the carrier’s scheduled arrival at CFM’s facility. Also, CFM agrees,
unless otherwise directed by Airline or Airline’s freight forwarder, to select a carrier who will act as Airline’s agent to transport Products on the initial leg of ground transportation. 

 

	D.	For Products shipped from the U.S. to a destination outside the U.S., CFM shall bear the risk of loss and ensure that, in the event of loss of or damage to such
Products, it is fully insured against any carrier having custody of the Products at the time of the loss or damage, whether transportation is arranged on Airline’s own aircraft or otherwise. Upon Delivery, risk of loss shall, as stated above,
pass to Airline and Airline shall thereafter take measures it deems appropriate with respect thereto. 

  

	E.	Airline shall pay the cost of the transportation of the Products from the point of shipment 

 

	F.	If the Product(s) cannot be shipped when ready due to any cause specified in the Article titled “Excusable Delay” of this Agreement, CFM may place such
Product(s) in storage. In such event, all expenses incurred by CFM for activities such as, but not limited to, preparation for and placement into storage and handling, storage, inspection, preservation and insurance shall be paid by CFM. However, if
shipment cannot be made due to causes within Airline’s reasonable control, all such reasonable out of pocket expenses related to placing the Product into storage shall be paid by Airline within thirty (30) days of presentation of
CFM’s invoices. 

  

	G.	 Unless otherwise instructed by Airline, CFM shall ship each Product packaged in accordance with wood packaging certification according to the
FAO’s Phytosanitary International Standards (NIMF15 Regulation. More info at www.fao.org). Any penalty / fee, delay or repackaging required as a result of not meeting this international standard will be responsibility of CFM unless packaging is
changed for whatever reason by third parties for shipment. Any special boxing or preparation, different than ATA 3000, for shipment specified by Airline shall be for Airline’s account and responsibility. The cost of any shipping stand or
container is not included in the price of the 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

	 	
Product. In the event any such CFM-owned items are not returned by Airline to the original point of shipment, in re-usable condition within one hundred twenty (120) days after shipment,
Airline will pay CFM the price of such items within 30 days after presentation of CFM’s invoice. 

  

	H.	Airline’s order number shall be indicated on all shipments, packing sheets, bills of lading and invoices. 

 

	I.	Notwithstanding the distinctions set forth in this Article as to when shipment of a Product occurs as opposed to when Delivery of such Product occurs, for all other
purposes of the Agreement (including but not limited to (i) escalation of base prices for Products per the Article titled “Product Prices” of this Agreement, (ii) dates to be provided in Airline’s purchase orders to CFM per
the Article titled “Product Order Placement” of this Agreement, (iii) payment for Products in accordance with the CFM Payment Terms of this Agreement, and (iv) Exhibit A, Warranties and Guarantees, the terms “deliver”
or “delivery” with respect to a Product shall be deemed to mean the shipment of that Product. However, use of the terms “delivery” or “deliver” and “shipment” or “ship” shall not be construed so that
any acts will pass title or risk of loss or damage with respect to the Products to Airline prior to Delivery in accordance with Paragraph B of this Article. 

 

	J.	If the delivery schedule for Aircraft to be delivered to Airline is materially changed, CFM and Airline will mutually agree to a corresponding revision to the delivery
dates set forth in previously accepted Product purchase orders. 

  

	K.	Spare Parts purchase orders, excluding Initial Provisioning and Tooling, may be terminated without penalty if notice is provided greater than the individual Spare Part
lead time listed in the spare Parts catalog. 

 ARTICLE 5 [*] 

[*] 
 ARTICLE 6 - TAXES AND DUTIES

 Unless otherwise specified in this Agreement, CFM shall be responsible for and pay directly all corporate and individual taxes
measured by net income or profit imposed by any governmental authority on CFM, its employees or subcontractors in any way connected with this Agreement (“CFM taxes”). Airline shall be responsible for and pay directly when due and payable
all taxes, duties, fees, or other charges of any nature (including, but not limited to, ad valorem, consumption, excise, franchise, gross receipts, import, license, property, sales, stamp, storage, transfer, turnover, use, or value-added taxes, and
any and all items of withholding, deficiency, penalty, addition to tax, interest, or assessment related thereto), imposed by any governmental authority in Colombia or Brazil, or any other country in which Products are delivered at the

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

 
direction of Airline (“Airline taxes”). All payments due and payable to CFM by Airline under this Agreement shall be made without deduction or withholding for Airline taxes, except that
if Airline shall be required by law to deduct or withhold any Airline taxes from or in respect of any amount payable by it to CFM hereunder, the amount payable by Airline shall be increased by such amount as may be necessary so that after making all
required deductions or withholdings (including deductions or withholdings with respect to any additional amounts payable pursuant to this sentence), CFM receives the same amount that it would have received if no such deduction or withholding had
been made. If CFM is nevertheless required to pay Airline taxes, Airline shall, within 30 days of presentation of CFM’s invoice for the Airline taxes, reimburse CFM for the Airline taxes. Airline shall provide to CFM on a timely basis accurate
official receipts for deducted or withheld taxes. All rights to drawback of customs duties paid by CFM to the customs authorities of the country of manufacture of any products shall belong to CFM. Airline agrees to cooperate with CFM to obtain a
drawback. 
 ARTICLE 7 [*] 
 [*] 
 ARTICLE 8 - EXCUSABLE DELAY 

Neither Party shall be liable or in breach of its obligations under this Agreement to the extent performance of such obligations is delayed or prevented,
directly or indirectly, by causes beyond its reasonable control, including acts of God, fire, terrorism, war (declared or undeclared), severe weather conditions, earthquakes, epidemics, material shortages, insurrection, acts or omissions of the
other Party or the other Party’s suppliers or agents, any act or omission by any governmental authority, strikes, labor disputes, acts or threats of vandalism or terrorism (including disruption of technology resources), transportation
shortages, or vendor’s failure to perform (each an “Excusable Delay”). The delivery or performance date shall be extended for a period equal to the time lost by reason of delay, including time to overcome the effect of the delay. The
Party experiencing the Excusable Delay shall use reasonable efforts to continue performance whenever such causes are removed. In the event an excusable delay continues for a period of six (6) months or more beyond the scheduled delivery or
performance date, Airline or CFM may, upon sixty (60) days written notice to the other, cancel the part of this Agreement so delayed, CFM shall return to Airline all payments relative to the canceled part of this Agreement. 

ARTICLE 9 [*] 
 [*]

 The obligations recited in this Article shall constitute the sole and exclusive liability of CFM for actual or alleged patent infringement.

  
  

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 ARTICLE 10 - DATA 

 

	A.	All Data is proprietary to and shall remain the property of the Party disclosing it. All Data is provided to or disclosed in confidence, and shall neither (1) be
used by the other Party or be furnished by the other Party to any other person, firm or corporation for the design or manufacture or repair of any products, articles, compositions of matter, or processes, nor (2) be permitted out of the other
Party’s possession, or divulged to any other person, firm or corporation, nor (3) shall Airline use CFM’s Data in the creation, manufacture, [*] 

 

	B.	[*] 

 ARTICLE 11 - LIMITATION OF LIABILITY

 The liability of CFM to Airline arising out of, connected with, or resulting from the manufacture, design, sale, possession, use or
handling of any Product (including Engines installed on Airline’s owned or leased aircraft as original equipment and engines obtained, acquired, leased or operated before or after the execution of the Agreement) or furnishing of services,
whether in contract, tort (including, without limitation, negligence, but excluding willful misconduct or gross negligence) or otherwise, shall be as set forth in this Agreement or in Exhibit A or B or in the applicable letter agreements to this
Agreement and shall not, except as otherwise set forth in this Agreement, in any event exceed the purchase price (or in the absence of a purchase price, the fair market value) of the Engine, service or other thing giving rise to Airline’s
claim. The remedies provided in this Agreement shall constitute the sole remedy of Airline and the sole liability of CFM. In no event shall either Party be liable for incidental, punitive, special, indirect or consequential damages, including but
not limited to, damage to, or loss of use, revenue or profit with respect to any aircraft, engine, or part thereof, or any other obligation hereunder. THE WARRANTIES AND GUARANTEES SET FORTH IN EXHIBIT A AND ANY APPLICABLE LETTER AGREEMENTS ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND GUARANTEES WHETHER WRITTEN, STATUTORY, ORAL, OR IMPLIED (INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY ARISING FROM COURSE
OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE). 
 For the purpose of this Article, the term “CFM” shall be deemed
to include CFM, GE, SNECMA, and CFM’s subsidiaries, assigns, subcontractors, suppliers, Product co-producers, and the respective directors, officers, employees, and agents of each. The foregoing shall not apply to any other claims arising from
other agreements. 
 ARTICLE 12 - GOVERNMENT AUTHORIZATION, EXPORT SHIPMENT 

CFM shall be responsible for obtaining any required export licenses from the US and France or any other country of manufacture and Airline shall be
responsible for obtaining and complying with all licensing and reporting requirements of Colombia and other countries of foreign destination. Airline shall restrict disclosure of all information and data furnished in connection with such
authorization and shall ship the subject matter of the authorization to only those destinations that are authorized by the U.S. under applicable Export Regulations. 
 ARTICLE 13 - PERSONAL DATA PROTECTION 
  

	A.	“Personal Data” is any information relating to an identified or identifiable natural person or to any legal entity if such legal entity is subject to data
protection legislation in their country of incorporation (“Data Subject”). 

  

	B.	Airline and CFM each agree that any Personal Data obtained from the other Party will be deemed “Data” of the other Party as defined in this Agreement whether
or not the Personal Data is publicly available. 

  

	C.	Airline and CFM each represent that in providing Personal Data to one another they will comply with all applicable laws and regulations, including but not limited to
providing notices to or obtaining consents from the Data subjects when required. 

  

	D.	Steps shall be taken to implement and maintain physical, technical and organizational measures to ensure the security and confidentiality of Personal Data in order to
prevent accidental, unauthorized or unlawful access, use, modification, disclosure, loss or destruction of Personal Data. The security measures taken shall be in compliance with applicable data protection laws and shall be adapted to the risks
represented by the processing and the nature of the personal data to be collected and/or stored. 

  
  

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 ARTICLE 14 - NOTICES 
 Any notices under this Agreement shall become effective upon receipt and shall be in writing and be delivered or sent by mail, courier service, personal service or fax to the respective parties at the
following addresses, which may be changed by written notice: 
  

													
	If to:	  	Aerovias del Continente Americano S.A. Avianca	  	If to:	 	CFM International, Inc.
						
		  		  		  		  		 	One Neumann Way, M.D.
		  		  		  		  		 	Cincinnati, Ohio 45215-1988 USA
						
	Attn:	  		  		  		  	Attn:	 	Customer Support Manager
		  	Facsimile Number:	  	  
	  		  		 	Facsimile Number:	  	  

		  	Telephone Number:	  	  
	  		  		 	Telephone Number:	  	  

 Notice sent by the U.S. mail, postage prepaid, shall be deemed received within seven (7) days after deposit.

 ARTICLE 15 - MISCELLANEOUS 
  

	A.	Assignment of Agreement. [*]. Notwithstanding anything to the contrary contained herein, Airline shall be entitled to assign its rights hereunder at any time to
any subsidiary or affiliate of Airline, including, any special purpose vehicle (an “SPV”) incorporated by Airline or utilized in connection with the financing of the Aircraft or Engines in order to provide security for the financing of any
pre-delivery payments or in connection with the financing of its obligation to pay the final price of the Aircraft or Engines. It is understood and agreed that, notwithstanding any such assignment of rights by Airline under this Article 15, Airline
will remain fully responsible for the performance of its obligations hereunder as though no such assignment had taken place. 

  

	B.	Applicable Law; Venue. All aspects of this Agreement and the obligations arising hereunder will be governed in accordance with the law of the State of New York,
U.S.A.; except, that New York conflict of law rules will not apply if the result would be the application of the laws of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this
Agreement. 

  

	C.	Entire Agreement; Modification. This Agreement (and any amendments, exhibits, and letter agreement supplements hereto) contains the entire and only agreement
between the Parties, and it supersedes all pre-existing agreements between such Parties, respecting the subject matter hereof; and any representation, promise or condition in connection therewith not incorporated herein shall not be binding upon
either Party. No modification or termination of this Agreement or any of the provisions herein contained shall be binding upon the Party against whom enforcement of such modification or termination is sought, unless it is made in writing and signed
on behalf of CFM and Airline by duly authorized executives. 

  

	D.	 Confidentiality of Information. This Agreement and letter agreements contain information specifically for Airline and CFM, and nothing herein
contained shall be divulged by Airline or CFM to any third person, firm or corporation, without the prior written consent of the 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

	 	
other Parties, which consent shall not be unreasonably withheld; except (i) that Airline’s consent shall not be required for disclosure by CFM of this Agreement and letter agreements,
and related information given by Airline to CFM, to an Engine program participant, joint venture participant, engineering service provider or consultant to CFM so as to enable CFM to perform its obligations under this Agreement or letter agreements
or to build the Engine or to provide informational data; (ii) to the extent required by Government agencies, by law, or to enforce this Agreement; and (iii) to the extent necessary for disclosure to the Parties’ respective insurers,
accountants, financial parties, or other professional advisors who must likewise agree to be bound by the provisions of this Article. In the event (i) or (iii) occur, suitable restrictive legends limiting further disclosure shall be
applied. In the event the Agreement, or other information or data is required to be disclosed or filed by or to government agencies by law, or by court order, the disclosing party shall notify the other where possible, at least thirty (30) days
in advance of such disclosure or filing and shall cooperate fully with the other party in seeking confidential treatment of sensitive terms of the Agreement or such information and data. 

 

	E.	Duration of Agreement. This Agreement shall remain in full force and effect until (i) Airline ceases to operate at least one (1) aircraft powered by
Products set forth herein, or (ii) less than five (5) aircraft powered by such Products are in commercial airline service, or (iii) the occurrence of a material breach of the obligations set forth in Article 10. Nothing herein shall
affect the rights and obligations and limitations set forth in this Agreement as to Products ordered for delivery and work performed prior to termination of this Agreement. 

 

	F.	Survival Of Certain Clauses. The rights and obligations of the Parties under the following Articles and related Exhibits shall survive the expiration,
termination, completion or cancellation of this Agreement: 

 Payment for Products 

Taxes and Duties 

Patents 
 Data

 Limitation of Liability 
 Governmental Authorization, Export Shipment 
 Miscellaneous 

 

	G.	Language. This Agreement, orders, Data, notices, shipping invoices, correspondence and other writings furnished hereunder shall be in the English language.

  

	H.	Severability. The invalidity or un-enforceability of any part of this Agreement, or the invalidity of its application to a specific situation or circumstance,
shall not effect the validity of the remainder of this Agreement, or its application to other situations or circumstances. In addition, if a part of this Agreement becomes invalid, the Parties will endeavor in good faith to reach agreement on a
replacement provision that will reflect, as nearly as possible, the intent of the original provision. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

	I.	Waiver. The waiver by any Party of any provision, condition, or requirement of this Agreement, shall not constitute a waiver of any subsequent obligation to
comply with such provision, condition, or requirement. 

  

	J.	Dispute Resolution. If any dispute arises relating to this Agreement, the Parties will endeavor to resolve the dispute amicably, including by designating senior
managers who will meet and use commercially reasonable efforts to resolve any such dispute. If the Parties’ senior managers do not resolve the dispute within sixty (60) days of first written request, either party may request that the dispute be
settled and finally determined by binding arbitration, in accordance with the Commercial Arbitration Rules of the American Arbitration Association in New York, New York, by one or more arbitrators appointed in accordance with the AAA Rules. The
arbitrator(s) will have no authority to award punitive damages, attorney’s fees and related costs or any other damages not measured by the prevailing party’s actual damages, and may not, in any event, make any ruling, finding or award that
does not conform to the terms and conditions of the Agreement and applicable law. The award of the arbitrator(s) will be final, binding and non-appealable, and judgment may be entered thereon in any court of competent jurisdiction. All statements
made or materials produced in connection with this dispute resolution process and arbitration are confidential and will not be disclosed to any third party except as required by law or subpoena. The Parties intend that the dispute resolution process
set forth in this Article will be their exclusive remedy for any dispute arising under or relating to this Agreement or its subject matter. Either party may at any time, without inconsistency with this Article, seek from a court of competent
jurisdiction any equitable, interim, or provisional relief to avoid irreparable harm or injury. This Article will not apply to and will not bar litigation regarding claims related to a party’s proprietary or intellectual property rights, not
will this Article be construed to modify or displace the ability of the Parties to effectuate any termination contemplated in this Agreement. 

  

	K.	Electronic Transactions. 

  

	 	(i)	CFM may grant Airline access to and use of the Customer Web Center (“CWC”) and/or other CFM Web sites (collectively, “CFM Sites”).
Airline agrees that such access and use shall be governed by the applicable CFM Site Terms and Conditions, provided, however, that in the event of a conflict with the provisions of this Agreement, this Agreement shall govern.

  

	 	(ii)	CFM may permit Airline to place purchase orders for certain Products on the CFM Sites by various electronic methods (“Electronic POs”). The Parties agree that
such Electronic POs a) constitute legally valid, binding agreements; b) have the same force and effect as purchase orders placed in paper format signed by Airline in ink; and c) are subject to the terms and conditions hereof.

  

	 	(iii)	CFM may permit Airline to access certain technical Data through the CWC, including, but not limited to CFM technical publications under the terms and conditions of this
Agreement. Airline shall be responsible for contacting its FAA representative for guidelines on the use of such electronic technical data. 

  

	 	(iv)	Airline represents and warrants that any employee or representative who places Electronic POs or accesses Data through the CWC is authorized by Airline to do so and has
obtained a login name(s) and password(s) through the GE Site registration process. CFM shall be entitled to rely on the validity of a login name or password unless notified 

 Counterparts: This Agreement may be signed by the Parties in separate counterparts, and any single counterpart or set of counterparts, when signed and delivered to the other Party shall together
constitute one and the same document and be an original Agreement for all purposes. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

 IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the day and the year
first above written. 

 

			
	Aerovias del Continente Americano S.A. Avianca
		
	By:	  	  

		
	Typed Name:	  	  

		
	Title:	  	  

		  	  

		  	  

		
	Date:	  	  

			
	CFM INTERNATIONAL, INC.
		
	By:	 	  

		
	Typed Name:	 	  

		
	Title:	 	  

		 	  

		 	  

		
	Date:	 	  

 
 

  
  

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 EXHIBIT A 

 

	*	[Seven pages have been omitted in accordance with a request for confidential treatment.] 

  
  

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 EXHIBIT B 

PRODUCT SUPPORT PLAN 
 (Covers Airline’s Purchased Aircraft, and Leased Aircraft) 
 SECTION I - SPARE
PARTS PROVISIONING
  

	A.	Provisioning Data 

 In
connection with Airline’s initial provisioning of spare Parts, CFM shall furnish Airline with data in accordance with ATA Specification 2000 using a revision mutually agreed to in writing by CFM and Airline. The data shall be presented to
Airline within a reasonable time period so as to enable Airline to order Parts and have delivery prior to first Aircraft delivery. 
  

	B.	Return Of Parts 

 Airline
shall have the right to return to CFM, at CFM’s expense, any new or unused Part which has been shipped in excess of the quantity ordered or which is not the part number ordered or which is in a discrepant condition except for damage in transit.

  

	C.	Parts Buy-Back 

 Within
the first three (3) years after delivery of the first Aircraft to Airline, CFM will agree (i) to repurchase at the invoiced price, any initially provisioned spare Parts purchased from CFM that CFM recommended that Airline purchase, in the
event Airline finds such Parts to be surplus to Airline’s needs or if such parts become obsolete due to service bulletins or airworthiness directives; or (ii) to exchange with Airline the equivalent value thereof in other Spare Parts as
Airline may elect. Such Parts must be new and unused, in original CFM packaging, and shall meet CFM inspection requirements. Parts that become surplus to Airline’s needs by reason of Airline’s decision to upgrade or dispose of Products
(other than, in either case, due to service bulletins or Airworthiness Directives) are excluded from this provision. Shipping costs for Parts returned will be paid by CFM. 

 

	D.	Parts of Modified Design 

  

	 	1.	CFM shall have the right to make modifications to design or changes in the spare Parts sold to Airline hereunder in each case the change shall be in CFM’s opinion,
a change which improves the quality or performance of the parts. 

  

	 	2.	CFM will from time to time inform Airline in accordance with the means set forth in ATA Specification 2000, when such spare Parts of modified design become available
for shipment hereunder. 

  

	 	3.	 Spare Parts of the modified design will be supplied unless Airline advises CFM in writing of its contrary desire within ninety (90) days of the
issuance of the Service 

  
  

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Bulletin specifying the change to the modified Parts. In such event, Airline may negotiate for the continued supply of spare Parts of the pre-modified design at a rate of delivery and price to be
agreed upon. 

  

	E.	Spare Parts Availability 

  

	 	1.	CFM will maintain a stock of spare Parts to cover Airline’s emergency needs. For purposes of this Paragraph, emergency is understood by CFM and Airline to mean the
occurrence of any one of the following conditions: 

  

					
	AOG	  	-	  	Aircraft on Ground
	Critical	  	-	  	Imminent AOG or Work Stoppage
	Expedite	  	-	  	Less than Normal Lead Time

 Airline will order spare Parts according to lead time as provided in Paragraph 1. above, but should
Airline’s spare Parts requirements arise as a result of an emergency, Airline can draw such spare Parts from CFM’s stock. A 24-hour Customer Response Center is available to Airline for this purpose. If an emergency does exist, CFM will use
its best efforts to ship required spare Part(s) within the time period set forth below following receipt of an acceptable purchase order from Airline: 
  

					
	AOG	  	-	  	4 Hours
	Critical	  	-	  	24 Hours
	Expedite	  	-	  	7 Days

 In case of an imminent AOG caused by an Excusable Delay, Airline will be free to acquire CFM certified
Products and Parts from other sources, and any such purchase will not represent any violation to this Agreement. 
  

	 	2.	All Airworthiness Directives (“AD”) issued (regardless of the permitted compliance date) by the Federal Aviation Administration of the United States, Colombia
Aviation Administration and any other foreign aviation authority having jurisdiction over the operations of Airline or its affiliates prior to the delivery date of any Engine to Airline shall be accomplished or performed prior to such delivery date
unless the AD states that the necessary actions can be accomplished at the next shop visit, in which case it may be performed at such shop visit. 

  

	 	3.	In the event of an AOG and provided Airline has procured the recommended number of Spare Engines, Airline will have access to Shannon Engine Services (SES) lease pool
after paying the required access fees which is currently $50,000 per year for the first Spare Engine access, and $45,000 per year for the second. 

 SECTION II - TECHNICAL PUBLICATIONS AND DATA 
 CFM will provide Airline with
technical publications in sufficient copies. CFM will provide free of charge technical publications and revision services to Airline for as long as Airline 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

 
operates at least one Aircraft in a quantity reasonably requested by Airline, which quantity shall be appropriate to the quantity of Aircraft ordered by Airline. 

All technical manuals provided by CFM shall be in the English language and in accordance with mutually agreed upon provisions of the ATA Specification.

 SECTION III - TECHNICAL TRAINING 
  

	 	A.	Introduction 

 CFM
shall make technical training available to Airline, at CFM’s designated facilities. Training can be performed at Airline’s facilities, if a spare engine is provided for training purposes as needed. Details on scope, quantity, materials,
and planning are outlined below, and in Exhibit E. 
  

	 	B.	Scope 

 The training
furnished under the GTA shall be as follows: 
  

	 	•	 	 Product – as defined in the GTA 

  

	 	•	 	 Quantity – 100 Student-Days* at no charge to Airline for 1st Firm Aircraft delivered; 50 Student-Days at no charge to Airline for each
additional Firm, Aircraft delivered to Airline. 

  

	 	•	 	 Courses – detailed in CFM training catalog and Exhibit E. 

 

	 	•	 	 Availability – Training shall commence as soon as Airline may reasonably request in order to complete such training prior to delivery of
the first A320 family leased aircraft scheduled for delivery in February 2008. Further the aforesaid quantity of training days at no charge may be utilized as needed by Airline based upon Firm Aircraft orders notwithstanding the scheduled delivery
of Firm Aircraft. Airline shall reimburse CFM to the extended training and no charge is provided in anticipation of a Firm Aircraft delivery which is cancelled 

 

	*	Student-Days = the number of students multiplied by the number of class days 

 The Customer Support Manager, in conjunction with appropriate CFM Training representatives, will be available to conduct a review session with Airline to schedule required training. To assure training
availability, such review shall be conducted six (6) to twelve (12) months prior to the delivery date of the first Firm Aircraft. 
 CFM will provide software, tooling, and other training aids and tools to enable Airline to train its selected personnel to become trainers for in house training. 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

	 	C.	Training Location 

Unless arranged otherwise with CFM concurrence, training shall be provided by CFM at one or more of the CFM designated facilities
identified in the training catalog. CFM shall use its best efforts to arrange training at its facilities in Cincinnati, Ohio. CFM looks forward to discussing Airline training requirements to design the best approach, and work to provide certain
agreed to training in Colombia and Brazil. 
  

	 	D.	Training Material 

 All
instruction, examinations and materials will be prepared and presented in the English language and in the units of measure used by CFM. If necessary, Airline will provide interpreters at Airline’s expense. 

Additional training material (beyond the normal scope defined in the training catalog) may be provided as negotiated between Airline and
CFM Customer Support. 
  

	 	E.	Airline Responsibility 

During Engine maintenance training at any of the CFM designated facilities, Airline shall be responsible for typical expenses such as:

  

	 	•	 	 Air and ground transportation expenses 

  

	 	•	 	 Lodging (hotel accommodations) 

  

	 	•	 	 Meals 

  

	 	•	 	 All Medical – physicians, medication, emergencies, etc. 

 

	 	•	 	 Other various and sundry expenses (visits to other businesses, entertainment, etc.). 

Airline will be responsible for shipping costs of training materials in all cases to the extent training is conducted at Airline’s
facilities, including shipping costs for shipping a CFM56-5 engine to Airline’s facilities to support a training class. 
  

	 	F.	Training on Vendor-Furnished Products 

 As an integral part of CFM maintenance training, CFM also provides the following training for vendor-furnished products installed on CFM Engines: 

 

	 	•	 	 Familiarity with the product’s location on the engine and its purpose 

 

	 	•	 	 On-engine servicing of the product 

  

	 	•	 	 Removal and Installation functions 

  
  

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 GENERAL TERMS AGREEMENT NO. CFM-03-2007 

 

 If Airline requires additional maintenance training on any vendor-furnished products,
Airline shall schedule such training directly with the vendor. 
 SECTION IV - CUSTOMER SUPPORT AND SERVICE 

 

	A.	Customer Support Manager 

CFM shall assign to Airline at no charge, a Customer Support Manager located at CFM’s factory to provide and coordinate appropriate
liaison between the Airline and CFM’s factory personnel. 
  

	B.	Field Support 

 CFM will
reimburse the payroll, and all other employee related expenses, and costs, and travel expenses of an in country Airline resource to fulfill field support requirements in Colombia. CFM will work with Airline to relocate and arrange training of an
Airline employee following an agreed to selection process. After training, this employee will serve the Airline as a CFM Field Service Engineer, on a non-exclusive basis. The term of the assignment will be agreed to by CFM and Airline, as well as
the replacement process. CFM will also have or obtain the logistical support team and network to provide parts, data and oversight on routine and non-routine field trips to provide responsive, continuous, system-wide technical support. Cost
effective, timely and reliable services will be provided to help return the Airline Aircraft to revenue service. 
 CFM will also
assist with the introduction of new aircraft/Engines into Airline’s fleet, resolution of unscheduled maintenance actions, product scrap approval, and rapid communication between Airline’s maintenance base and CFM’s factory personnel.
Throughout the operation of these Engines, the Customer Support Center (“CSC”) and the Customer Web Center (“CWC”) will augment support at no additional charge to Airline. 

SECTION V - ENGINEERING SUPPORT 

CFM shall make factory based engineering support available, at no charge, to Airline, for typical powerplant issues. 

SECTION VI - Engine Health Monitoring: 
 At no cost to Airline, CFM will provide a comprehensive engine health monitoring service to Airline and its affiliates for as long as Airline or its affiliates operates at least one Aircraft. This service
is set forth in Exhibit D. 
 SECTION VII - GENERAL CONDITIONS - PRODUCT SUPPORT PLAN 

 

	A.	 All support provided by CFM pursuant to Sections II through V above, is provided to Airline exclusively for the maintenance and overhaul of
Airline’s Products by Airline, and may not be utilized for any other purpose, or assigned or otherwise transferred to any third 

  
  

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party, without the written consent of CFM, which consent may be exercised by CFM in its sole discretion. Technical support for shops offering engine maintenance and overhaul services to third
party customers is available from CFM directly. All support provided by CFM pursuant to Sections II through V will be provided for as long as the Airline operates one Engine, and shall commence and be provided to the Airline upon commencement of the
operation of the new leased A320 family aircraft schedule to commence in February 2008. 

  

	B.	Airline will maintain adequate operational and maintenance records and make these available for CFM inspection at any reasonable time during regular business hours and
upon reasonable notice. 

  

	C.	This Product Support Plan is subject to the provisions the of the Article titled “Limitation of Liability” of the Agreement to which this Exhibit B is
attached. 

  

	D.	Airline may cooperate with CFM where practicable in the development of Engine operating practices, repair procedures, and the like with the objective of improving
Engine operating costs. 

  

	E.	Except as provided in the Warranty Pass-On provisions in Paragraph E of Exhibit A of the Agreement to which this Exhibit B is attached, this Product Support Plan
applies only to the original purchaser of the Engine except that installed Engines supplied to Airline through the aircraft manufacturer and installed Engines on Aircraft sold and leased back by Airline shall be considered as original Airline
purchases covered by this Product Support Plan. 

  
  

B-6 
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 EXHIBIT C 
 [*] 

  
  

C-1 
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 EXHIBIT D 

STANDARD DIAGNOSTICS SERVICES 
  

	1)	DIAGNOSTICS SERVICE ELEMENTS 

 [*] 
  

	2)	AIRLINE’S RESPONSIBILITY UNDER THE DIAGNOSTICS PROGRAM 

  

	 	A)	Airline (or Airline’s operator by delegation of this responsibility) shall: 

 

	 	1)	Provide CFM all information and records requested by CFM that are reasonably necessary for CFM to establish and provide the Service (including, but not limited to,
avionics specifications, aircraft/engine maintenance history, engine configuration information, etc.). To the extent that such information and records are not owned by Airline, Airline represents and warrants that it has full authorization to
disclose such information and records to CFM and that CFM has the right to use such information and records for all of the purposes that they are provided to CFM by Airline, including fulfilling CFM’s obligations under this Agreement.

  

	 	2)	Make available to CFM data used in the monitoring and diagnostics of Engines eligible for coverage. Airline will authorize Airline’s air-to-ground service provider
to forward the data directly to the CFM SITA/ARINC address ILNGE7X. If air-to-ground equipment is not available, CFM will work with the Airline to establish means such that the data is provided with minimal manual intervention.

  

	 	3)	Access the Service via the CFM Extranet. A web browser, an internet service provider and a userid/password (supplied by CFM) is required. Such access shall be subject
to the then-current CFM Extranet Terms and Condition as provided on the CFM Extranet site. 

  

	 	4)	It remains the sole responsibility of Airline to conclusively identify and resolve aircraft and Engine faults or adverse trends and make all maintenance decisions
affecting Airline aircraft. CFM and Airline agree that this allocation of responsibility is reflected in the price of the Service. 

  

	 	B)	Airline acknowledges that the Services performed hereunder may be conducted by CFM affiliates outside of the U.S., and that there is no prohibition on CFM’s export
of Customer data for such purposes. 

  

	3)	[*] 

 [*] 

 

	4)	ASSIGNMENT 

 [*]

  
  

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 EXHIBIT E 
 [*] 

  
 E-1

  
 

 
 LETTER AGREEMENT NO. 1 
 TO GTA No. 03—2007 
 Aerovias del Continente Americano S.A. Avianca 

WHEREAS, CFM International, Inc. (hereinafter individually referred to as “CFM”) and Aerovias del Continente Americano S.A. Avianca
(hereinafter referred to as “Airline”) (CFM and Airline being hereinafter collectively referred to as the “Parties”) have entered into General Terms Agreement 03-2007 dated March 29, 2007 (hereinafter referred
to as “GTA”); and 
 WHEREAS, the GTA contains the applicable terms and conditions governing the sale by CFM and the purchase
by Airline of spare engines, related equipment and spare parts therefor in support of Airline’s CFM powered fleet of aircraft from Airbus S.A.S (“Airbus”). 
 NOW THEREFORE, in consideration of the mutual covenants herein contained, the Parties agree as follows: 
  

	1.	[*] 

  

	2.	[*] 

  

	3.	[*] Any such rescheduling of Aircraft or Spare Engines delivery will be at no cost or penalty to Airline hereunder if notification is provided to CFM at least twelve
months before delivery, and will not affect the provisions, allowances, commitments, benefits or other provisions hereof. 

 In consideration of the above, CFM agrees to the following: 
  

	A.	*[Five pages have been omitted in accordance with a request for confidential treatment.] 

[*] In the event an interim settlement results in a credit to Airline because the guaranteed rate is exceeded at that time but the
guarantee is met at either a subsequent interim settlement or the final settlement, then such credit shall be repaid by Airline at such time. In the event the guarantee is not subsequently met, the interim settlement shall be offset against any
subsequent amount due under the guaranteed cumulative rate. 

  
  

PROPRIETARY INFORMATION NOTICE The information contained in this document is CFM Proprietary Information and is disclosed in confidence. It is the
property of CFM and shall not be used, disclosed to others, or reproduced without the express written consent of CFM. If consent is given for reproduction in whole or in part, this notice and the notice set forth on each page of this document shall
appear on any such reproduction. Export control laws may also control the information contained in this document. Unauthorized export or re-export is prohibited. 

 LETTER AGREEMENT NO. 1 
  

 [*] 
  

	 	4.	*[Five pages have been omitted in accordance with a request for confidential treatment.] 

 

	D.	[*] 

 [*] Should Airline obtain
financing from a financial institution with respect to a delivered Aircraft or Spare Engine, Airline will be entitled to assign certain of its right under the Agreements to the financial institution to serve as security for Airline obligations under
such financing provided always that such assignment will not adversely affect CFM’s rights under the Agreements. 
 For the
avoidance of doubt, any of such Aircraft or Engine financing or leasing shall be for the benefit of Airline. Further, there is no limit on the number of Aircraft that may be subject to a sale/leaseback or otherwise converted or swapped into an
operating lease (with Avianca or any of their affiliates or the Operator. In either such event, the acquisition of an Aircraft by a leasing company for lease to Avianca or Synergy or their affiliates with installed Engines shall constitute for all
purposes of this Side Letter and the GTA the acquisition of an Aircraft by Airline and all of the Allowances, warranties, guaranties and other provisions hereof shall apply to such new Aircraft and Engines. Upon any such sale/leaseback or
conversion, the acceptance of the applicable Aircraft by the lessor shall constitute Aircraft acceptance under this Agreement, and the provisions of paragraphs 4, 7 and 11 of Attachment B hereto shall not apply. 

 

	E.	Authority 

 The parties
represent and warrant that they have the corporate authority, and CFM represents that it has all other necessary authority, including approvals of the U.S. and French governments, to enter into this Side Letter and GTA and are not under any other
constraint or obligation which would adversely effect their performance of its obligations hereunder or under the agreements contemplated herein. 
  

	F.	Counterparts 

 This Side
Letter may be signed by the Parties in separate counterparts and any single counterpart or set of counterparts, when signed and delivered to the other Party shall together constitute one and the same document and be an original Side Letter for all
purposes. 

  
  

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 LETTER AGREEMENT NO. 1 
  

	G.	Santos Dumont Operations 

 If
requested by Airline, CFM will cooperate in all reasonable respects without charge to the Airline, to obtain certification , including all applicable documentation and modifications of the A319 and A320 Aircraft for operation at the
Santos Dumont Airport in Brazil. CFM will not incur any direct or indirect expenses in providing such cooperation. CFM has advised Airline that it has received, for the A319 aircraft, a Landing Improvement Package for operation at Santos Dumont
Airport. 

  
  

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 LETTER AGREEMENT NO. 1 
  

 The obligations, benefits and other provisions set forth in this Letter Agreement are in addition to the
obligations, benefits and provisions set forth in the GTA. In the event of conflict between the terms of this Letter Agreement and the terms of the GTA, the terms of this Letter Agreement shall take precedence. Terms which are capitalized but not
otherwise defined herein shall have the meaning given to them in Article I of the GTA. Capitalized terms used herein but not otherwise defined in the GTA but which are defined herein shall have the meaning given to them herein. 

Please indicate your agreement with the foregoing by signing two (2) duplicate originals as provided below. 

 

									
		 		 		 	Very truly yours,
			
	Aerovias del Continente Americano S.A. Avianca	 		 	CFM International, Inc.
					
	By:	 	  
	 		 	By:	 	  

					
	Typed Name:	 	  
	 		 	Typed Name:	 	  

					
	Title:	 	  
	 		 	Title:	 	  

		 	  
	 		 		 	  

		 	  
	 		 		 	  

					
	Date:	 	  
	 		 	Date:	 	  

  
  

4 
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 LETTER AGREEMENT NO. 1 
  

 [*] 
 [*] 
  

					
	 A/C Qty.
	  	 Engine Type
	  	 Delivery Date

	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]

 [*] 
 Spare Engine Delivery Schedule 
  

					
	 Spare Engine Qty.
	  	 Engine Type
	  	 Delivery Date

	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]

 Total 6 Spare Engines 

  
  

A-1 
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PROPRIETARY INFORMATION 
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 LETTER AGREEMENT NO. 1 
  

 ATTACHMENT B 

[*] 
  

	1.	*[One page has been omitted in accordance with a request for confidential treatment.] 

 

			
	Half or less of required Minimum Number of Aircraft delivered to Airline	  	Per-Aircraft allowances reduced to 75% of specified allowances on Aircraft delivered to Airline
		
	More than half of required Minimum Number of Aircraft delivered to Airline	  	Per-Aircraft allowances reduced to 75% of specified allowances increased incrementally on a straight-line basis beginning from 75% up to 100% if 80% of the Minimum Number of
Aircraft are delivered to Airline

 [*] The above terms shall also apply to Purchase Right Aircraft which are subsequently ordered by Airline
as firm deliveries. Notwithstanding the foregoing, if allowances are assigned to a financing entity to effect pre-delivery payments as permitted pursuant to Section 5 below, there shall be no adjustment of such assigned allowances. If pursuant
to the terms of this Section 4 an assigned allowance would otherwise be reduced the amount of any such allowance reduction shall be allocated among the balance of the unassigned Firm Aircraft allowances (i.e. those Firm Aircraft for which
allowances have not been assigned to a financing entity). If there are not enough remaining unassigned Firm Aircraft remaining to so allocate, then Airline shall pay the reduction(s) due, in cash. 

 

	5.	[*], financing, and title transfer of the Aircraft or a Spare Engine (sale and leaseback arrangement), or (iv) a subsidiary or affiliate Airline.

  

	6.	[*] 

  

	7.	[*] 

 CFM shall retain any
progress payments or other deposits made to CFM for any such Engine and such progress payments will be applied to the aforesaid cancellation charge for such Engine . Progress payments held by CFM in respect of any such Engine which are in excess of
such amounts will be refunded to Airline, provided Airline is not then in arrears on other amounts owed to CFM or its subsidiaries and affiliates, in which event they shall be applied against such other amounts owed. 

[*] 

  
  

B-1 
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 LETTER AGREEMENT NO. 1 
  

 There shall be no cancellation charge, adjustment or other charge or fee charged by CFM
for any delay of Aircraft delivery agreed to by Avianca and Airbus. 
  

	8.	Delay Charge for Installed or Spare Engines 

 [*] 
  

	9.	Aircraft Substitution Rights 

 [*] However, if Airline replaces any of the Aircraft which are the subject of this Letter Agreement with another aircraft type, and the replacement aircraft is not equipped with CFM Engines such event
shall be considered a cancellation and the cancellation provisions described in Section 7 above shall apply. If the replacement aircraft is equipped with other CFM engines, CFM will agree to adjust the allowance commensurate with the then
current list price of the replacement engine as well as the quantity of the replacement aircraft, and the cancellation provisions of Section 7 above shall not apply. 

 

	10.	[*] 

  

	11.	[*] 

 [*] The allowance
reimbursement is due no later than thirty (30) days from the time Airline ceases to own or operate such Aircraft. Interest will be calculated at Libor plus 2%, from the time of initial allowance payment on such Aircraft until the time of full
reimbursement. Any sale and leaseback or other lease arrangement of an Aircraft which is operated by Airline, Synergy, Operator or affiliate of Airline, shall be permitted without the application of this Section 11. 

 

	12.	Cash Out of Credits 

Any credits or other allowances granted hereunder which are available and unused one year after the delivery of the last Aircraft shall be
liquidated and paid in cash to Airline within 30 days of its request therefore provided Airline has purchased (or leased through a sale and leaseback) the required level of Spare Engines. 

 

	13.	[*] 

  
  

B-2 
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 LETTER AGREEMENT NO. 1 
  

 ATTACHMENT C 

[*] 
 [*]

  

			
	 [*]
	  	 [*]

	[*]	  	[*]

  

	A.	Base prices are effective for firm orders received by CFM within quoted lead-time for basic spare Engines (including associated equipment and maximum climb thrust
increase) for delivery to Airline by CFM on or before December 31, 2014 in support of the Aircraft. The base prices are subject to adjustment for escalation as set forth herein, and Airline shall be responsible, upon delivery, for the payment
of all taxes, duties, fees or other similar charges [*] 

  

	B.	[*] 

  
 D-1 

CFM PROPRIETARY INFORMATION 
 (subject to restrictions on first page) 

 LETTER AGREEMENT NO. 1 
  

 ATTACHMENT D 

 

	I.	[*] 

  

	II.	[*] 

  

	 	A.	[*] 

  

	 	B.	[*] 

 [*] The resulting values
will then be calculated as follows: A three-month arithmetic average value (expressed as a decimal and rounded to the nearest tenth) using the months set forth in the Table below for the applicable Spare Engine / Major Module, with the released
Employment Cost Index value described above for the month of March also being used for the months of January and February; the value for June also used for April and May; the value for September also used for July and August; and the value for
December also used for October and November). 
 [*] 

 

			
	 MONTH OF
 SCHEDULED ENGINE

DELIVERY
	  	 MONTHS TO BE UTILIZED IN DETERMINING THE THREE MONTH ARITHMETIC
AVERAGE

	January	  	December A, January B, February B
	February	  	January B, February B, March B
	[*]	  	February B, March B, April B
	[*]	  	[*]
	[*]	  	[*]
	[*]	  	[*]
	[*]	  	[*]
	[*]	  	[*]
	[*]	  	[*]
	[*]	  	[*]
	[*]	  	[*]
	[*]	  	[*]

  

					
	A	 	=	 	Two calendar years before the year of the scheduled month of delivery.
	B	 	=	 	The calendar year before the year of the scheduled month of delivery.
	C	 	=	 	The calendar year during the year of the scheduled month of delivery.

  

	 	C.	Each CPI shall be determined to the second decimal place. Calculation shall be to the third decimal digit and if the third decimal digit is five or more, the second
decimal digit shall be raised to the next higher figure. If the third decimal digit is less than five, the second decimal figure shall remain as calculated. 

 

	 	D.	The Base Composite Index (CPIb) shall be the base index stated in the published prices. 

  
  

D-1 
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 LETTER AGREEMENT NO. 1 
  

	III.	[*] 

 [*] 

 

	IV.	The invoice price shall be the final price and will not be subject to further adjustments in the indices. In no event shall the invoice price be lower than the base
price. 

  

	V.	The ratio (CPI / CPIb) shall be calculated to the fourth decimal digit. If the fourth decimal digit is five or more, the third decimal digit shall be raised to the next
higher figure, and if the fourth decimal digit is less than five, the third decimal figure shall remain as calculated. If the calculation of this ratio results in a number less than 1.000, the ratio will be adjusted to 1.000. The resulting three
digit decimal shall be used to calculate Pn. 

  

	VI.	Values to be utilized in the event of unavailability. 

 *[One page has been omitted in accordance with a request for confidential treatment.] 
  

			
	Note:	  	Any rounding of a number, with respect to escalation of the Product Price, will be accomplished as follows: If the first digit of the portion to be dropped from the number is five
or greater, the preceding digit will be raised to the next higher number.

  

	VII.	[*] 

  
  

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 LETTER AGREEMENT NO. 1 
  

 ATTACHMENT E 

BASIS AND CONDITIONS FOR SPECIAL GUARANTEES 

 

	A.	General Conditions 

The Guarantees offered in this Letter Agreement have been developed specifically for Airline’s new installed and spare Engines. They
are offered to Airline contingent upon: 
  

	 	1.	[*] 

  

	 	2.	[*] 

  

	 	3.	[*] 

  

	 	4.	All workscopes are developed in accordance with the Workscope Planning Guide during each shop visit; 

 

	 	5.	Available on-wing maintenance and performance restoration procedures being used to avoid unnecessary shop visits; and 

  
  

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 LETTER AGREEMENT NO. 1 
  

 ATTACHMENT E 

BASIS AND CONDITIONS FOR SPECIAL GUARANTEES 
 (continued) 
  
  

	 	6.	[*] 

  

	B.	[*] 

  

	C.	[*] 

  

	D.	Miscellaneous 

 [*] 
 The General Conditions described in Section II of Exhibit A of the GTA
between CFM and Airline apply to the guarantees. 

  
  

E-2 
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 LETTER AGREEMENT NO. 1 
  

 ATTACHMENT F 

[*] 
 [*] 

 

	 	•	 	 [*] 

  

	 	•	 	 The shop visit was necessary to comply with an Airworthiness Directive issued by FAA, EASA or CAA or recommendations contained in CFM’s mandatory
compliance service bulletins requiring compliance within a specified number of Flight Hours or Cycles. 

  

	 	•	 	 [*] 

  
  

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 LETTER AGREEMENT NO. 1 
  

 ATTACHMENT G 

DELAY AND CANCELLATION DEFINITIONS FOR GUARANTEE 
 Delay 
 [*] 

 

	 	•	 	 An originating flight departs later than the scheduled departure time. 

 

	 	•	 	 A through service or turnaround flight remains on the ground longer than the allowable ground time. 

 

	 	•	 	 The aircraft is released late from maintenance. 

 [*] 
 [*] 
 [*] 
 NOTE: 

Cancellation of any or all of the flight legs of multi-leg trip constitutes only one cancellation. 

  
  

G-1 
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PROPRIETARY INFORMATION 
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 LETTER AGREEMENT NO. 1 
  

 ATTACHMENT H 

 

	•	 	 *[One page has been omitted in accordance with a request for confidential treatment.] 

  
  

H-1 
 CFM
PROPRIETARY INFORMATION 
 (subject to restrictions on first page)EX-10.14

 Exhibit 10.14 
 Note: Certain portions have been omitted from this Agreement in accordance with a request for confidential treatment submitted to the Securities and Exchange Commission. Omitted information has been
replaced with an asterisk. Omitted information has been filed separately with the Securities and Exchange Commission. 

Aviation 
 General

 Terms 
 Agreement

 No. GE-1-1090789943 

PROPRIETARY INFORMATION NOTICE The information contained in this document is GE Proprietary Information and is disclosed in confidence. It is the
property of GE and shall not be used, disclosed to others, or reproduced without the express written consent of GE. If consent is given for reproduction in whole or in part, this notice and the notice set forth on each page of this document shall
appear on any such reproduction. Export control laws may also control the information contained in this document. Unauthorized export or re-export is prohibited. 

 GENERAL TERMS AGREEMENT NO. GE-1-1090789943 

Table of Contents 

Agreement 
 SECTION I - DEFINITIONS

 SECTION II - TERMS & CONDITIONS 

 

					
	ARTICLE 1	  	-	    	PRODUCTS
	ARTICLE 2	  	-	    	PRODUCT PRICES
	ARTICLE 3	  	-	    	PRODUCT ORDER PLACEMENT
	ARTICLE 4	  	-	    	DELIVERY, TITLE, TRANSPORTATION, RISK OF LOSS, PACKAGING OF GE PRODUCTS
	ARTICLE 5	  	-	    	 PAYMENT FOR PRODUCTS

	ARTICLE 6	  	-	    	[*]
	ARTICLE 7	  	-	    	TAXES AND DUTIES
	ARTICLE 8	  	-	    	[*]
	ARTICLE 9	  	-	    	EXCUSABLE DELAY
	ARTICLE 10	  	-	    	[*]
	ARTICLE 11	  	-	    	DATA
	ARTICLE 12	  	-	    	 LIMITATION OF LIABILITY

	ARTICLE 13	  	-	    	GOVERNMENT AUTHORIZATION, EXPORT SHIPMENT
	ARTICLE 14	  	-	    	PERSONAL DATA PROTECTION
	ARTICLE 15	  	-	    	NOTICES
	ARTICLE 16	  	-	    	MISCELLANEOUS
	
	Exhibit A - [*]
			
	SECTION I	  	-	    	[*]
	SECTION II	  	-	    	GENERAL CONDITION
	
	Exhibit B - Product Support Plan
			
	SECTION I	  	-	    	SPARE PARTS PROVISIONING
	SECTION II	  	-	    	TECHNICAL PUBLICATIONS AND DATA
	SECTION III	  	-	    	TECHNICAL TRAINING
	SECTION IV	  	-	    	CUSTOMER SUPPORT AND SERVICE
	SECTION V	  	-	    	ENGINEERING SUPPORT
	SECTION VI	  	-	    	PERFORMANCE TREND MONITORING
	SECTION VII	  	-	    	GENERAL CONDITIONS – CF34 PRODUCT SUPPORT PLAN
	
	Exhibit C - Payment Terms
	
	Exhibit D - Standard Diagnostics Services

  
  

i 
 GE
PROPRIETARY INFORMATION 
 (subject to restrictions on cover page) 

 GENERAL TERMS AGREEMENT NO. GE-1-1090789943 

 

 THIS GENERAL TERMS AGREEMENT NO. GE-1-1090789943 (hereinafter referred to as
this “Agreement”), dated as of the 18th
day of December, 2007, by and between General Electric Company, a corporation organized under the law of the State of New York, U.S.A. (including its successors and assigns), acting through its GE-Aviation business unit located in Evendale,
Ohio, U.S.A. (hereinafter referred to as “GE”), GE Engine Services Distribution, LLC, a Delaware limited liability company having its principal office at One Neumann Way MD 111, Cincinnati, Ohio 45215 (hereinafter referred to
as “GE-LLC”) and Atlantic Aircraft Holding, Ltd., a corporation organized under the law of the Commonwealth of the Bahamas, having its principal place of business at Marlborough and Queen Streets, Nassau, The Bahamas (hereinafter
referred to as “Buyer”). GE, GE-LLC and Buyer are also referred to in this Agreement as the “Parties” or individually as a “Party”. 
 WITNESSETH 
 WHEREAS, Buyer has acquired, or is in the process of acquiring a
certain number of aircraft equipped with installed GE Engines, and 
 WHEREAS, GE, GE-LLC and Buyer desire to enter into appropriate
Sections of this Agreement for (i) the mutually agreed terms and conditions which will apply to any purchase order placed by Buyer, and accepted by GE or GE-LLC, for Spare Engines, spare Parts including Expendable Parts and support equipment
for such installed and spare Engines and (ii) Product Services to be supplied by GE in support of such installed and spare Engines, and 

FURTHER, GE acknowledges that GE-LLC is a 100% owned subsidiary of GE. 
 NOW, THEREFORE, in consideration of the mutual covenants herein contained, the respective Parties hereto agree as follows to the respective Sections of this Agreement. Capitalized terms used herein
that are otherwise undefined shall have the meanings ascribed to them in Section I (“Definitions”), unless the context requires otherwise. 
 SECTION I - DEFINITIONS 
 These definitions shall apply for all purposes of this
Agreement unless the context otherwise requires. 
 “Aircraft” means the Embraer aircraft on which the Engine(s) listed in the
applicable letter agreement to this Agreement is (are) or will be installed. 
 “Agreement” means this General Terms Agreement
(together with all exhibits, and specific transaction agreements (“Letter Agreements”) and attachments) between GE and / or GE-LLC and Buyer. 
 “Airworthiness Authority” means the Federal Aviation Administration of the United States Department of Transportation (“FAA”), EASA, ANAC, or successors of such entities as
applicable. 

  
  

1 
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PROPRIETARY INFORMATION 
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 GENERAL TERMS AGREEMENT NO. GE-1-1090789943 

 

 “Airworthiness Directive” means a requirement for the inspection, repair or
modification of the Engine or any portion thereof as issued by the applicable Airworthiness Authority. 
 “ATA” means the Air
Transport Association of America. 
 “Buyer’s Affiliated Airlines” means any airline subsidiaries or affiliates of Buyer
that are either wholly-owned or otherwise controlled by Buyer or its shareholders. 
 “Data” means all information and data of
any type, form or nature (including, but not limited to, designs, drawings, blueprints, tracings, plans, models, layouts, software, specifications, technical publications, electronic transmittals, customer website data and memoranda) which may be
furnished or made available to Buyer, directly or indirectly, as the result of this Agreement. 
 “Engine” means the
Airworthiness Authority certified Engine(s) described in the applicable letter agreement(s) to this Agreement. 
 “Expendable
Parts” means those parts which must routinely be replaced during inspection, repair, or maintenance, whether or not such parts have been damaged, and other parts which are customarily replaced at each such Inspection and maintenance period
such as filter inserts and other short-lived items which are not dependent on wear out but replaced at predetermined intervals. 

“Failed Parts” means those Parts and Expendable Parts suffering a Failure, including Parts suffering Resultant Damage. 

“Failure” means the breakage of a Part, failure to function of a Part, or damage to a Part, rendering it not Serviceable using the
applicable OEM Engine manuals and such breakage, failure or damage has been determined to the reasonable satisfaction of GE to be due to causes within GE’s control, including, but not limited to, a defect in design. Failure shall also include
any defect in material or workmanship. Failure does not include any such breakage, malfunction or damage that is due to normal wear and tear that can be restored by overhaul or repair. 
 “Flight Cycle” means the complete running of an Engine from start through any condition of flight and ending at Engine shutdown. A “touch and go landing” used during
pilot training shall be considered as a “Flight Cycle.” 
 “Flight Hours” means the cumulative number of
airborne hours in operation of each Engine computed from the time an aircraft leaves the ground until it touches the ground at the end of a flight. 
 “Foreign Object Damage” means any damage to the Engine caused by objects that are not part of the Engine and Engine optional equipment. 

“GE Products” means spare Engines, related optional equipment, technical data, and other products offered from time to time, as may be
offered for sale and/or provided by GE. 

  
  

2 
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PROPRIETARY INFORMATION 
 (subject to restrictions on cover page) 

 GENERAL TERMS AGREEMENT NO. GE-1-1090789943 

 

 “GE-LLC Products” means spare Parts, Expendable Parts, Engine Modules, and other
products offered from time to time, as may be offered for sale and/or provided by GE-LLC. 
 “Labor Allowance” means a GE
credit calculated by multiplying the established labor rate by man-hours allowed for disassembly, reassembly (when applicable), and for Parts repair. If a Labor Allowance is granted for a repair, it shall not exceed the credit that would have been
quoted if the Part had not been repairable. The established labor rate means either (a) the labor rate that has been quoted in the GE Engine Services OnPoint Solution agreement 1-504321606 which is sixty-five U.S. dollars per labor hour ($65.00
per labor hour), or (b) the then current labor rate agreed between GE and the third party repair and overhaul shop if the work has been performed by such repair and overhaul shop. 
 “Module” means a major sub-assembly of any of the Engines described in the applicable OEM Engine manuals. 
 “Part” means only those Airworthiness Authority certified Engine and Engine Module Parts which have been sold originally to Buyer by GE for commercial use. The term excludes parts that
were furnished on new Engines and Modules but are procured directly from vendors. Such parts are covered by the vendor warranty and the GE “Vendor Back-Up Warranty.” Also excluded are Expendable Parts. 

“Parts Credit Allowance” means the credit granted by GE to Buyer, in connection with either a GE-declared campaign change or the Failure
of a Part, based on the price of a replacement Part at the time the Part is removed. This credit may take the form of a replacement Part with Buyer’s approval, which shall not be unreasonably withheld, delayed, or conditioned. 

“Part Cycles” means the total number of Flight Cycles accumulated by a Part. 
 “Parts Repair” means the GE recommended rework or restoration of Failed Parts to a Serviceable condition. 
 “Part Time” means the total number of Flight Hours accumulated by a Part. 

“Resultant Damage” means the damage suffered by a Part because of a Failure of another Part or Expendable Part within the same engine,
provided the Part or Expendable Part causing the damage was in a New Engine Warranty or a New Part Warranty. 
 “Serviceable”
when used to describe an Engine or Part, means in a flight worthy condition within the limits defined in the applicable Engine manuals, specification and/or publications by the type certificate holder. 

“Scrapped Parts” means those Parts determined by GE to be un-Serviceable and not repairable by virtue of reliability, performance or
repair costs. Such Parts shall be considered as scrapped if they bear a scrap tag duly countersigned by a GE representative, or if requested by Buyer confirmed by another agreed to method. Such Parts shall be destroyed and disposed of by Buyer
unless requested by GE for engineering analysis, in which event any handling and shipping shall be at GE’s expense. 

  
  

3 
 GE
PROPRIETARY INFORMATION 
 (subject to restrictions on cover page) 

 GENERAL TERMS AGREEMENT NO. GE-1-1090789943 

 

 “Spare Engine” means an Engine acquired in support of Buyer’s Affiliated
Airlines’ fleet of Aircraft for use as a spare Engine when another Engine in such fleet is unavailable due to damage or is otherwise being repaired or serviced. 
 “Ultimate Life” of a Part means the approved limitation on use of a Part, in cumulative Flight Hours or Flight Cycles, which Airworthiness Authority establishes as the maximum period of
allowed operational time for such Parts in airline service, with periodic repair and restoration. 
 SECTION II - TERMS AND CONDITIONS

 ARTICLE 1 - PRODUCTS 
 Buyer may purchase under the terms and subject to the conditions hereinafter set forth, spare Engines, spare Parts, related optional equipment, technical data and other products offered from time to time,
as may be offered for sale by GE and GE-LLC. 
 ARTICLE 2 - PRODUCT PRICES 

 

	A.	In General. The selling price of GE-LLC or GE Products will be the lesser of: (i) the respective prices which are quoted in GE-LLC’s Spare Parts Price
Catalog, as revised from time to time (the “Spare Parts Catalog” or “Catalog”), (ii) the prices quoted in GE’s written quotation or proposal from time to time. The applicable selling prices shall be
confirmed in a purchase order placed by Buyer and accepted by GE. GE shall quote such prices in U.S. Dollars and Buyer shall pay for GE Products in U.S. Dollars. GE-LLC will advise Buyer in writing ninety (90) days in advance of any changes in
prices in the Catalog. 

  

	B.	Other. Spare Engine prices will be quoted as base prices, subject to escalation using the GE Engine escalation provisions then in effect between Buyer and GE. No
change to such escalation provisions will apply unless mutually agreed by GE and Buyer. 

 ARTICLE 3 - GE PRODUCT ORDER
PLACEMENT 
  

	A.	The terms and conditions set forth herein are in lieu of all printed terms and conditions appearing on Buyer’s purchase orders, other than any specific description
of Products ordered, quantity, price, delivery dates or shipping instructions set forth on a purchase order accepted by GE. 

  

	B.	Buyer shall place purchase orders for GE or GE-LLC Products and GE’s or GE-LLC’s acknowledgment of each purchase order shall constitute acceptance thereof.

 ARTICLE 4 - DELIVERY, TITLE, TRANSPORTATION, RISK OF LOSS, PACKAGING OF PRODUCTS 

 

	A.	Shipment of GE Products and GE-LLC Products shall be from GE’s facility in Evendale, Ohio, U.S.A., Peebles, Ohio, U.S.A., or Erlanger, Kentucky, U.S.A., or point
of manufacture, or other facility at GE’s option. 

  
  

4 
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PROPRIETARY INFORMATION 
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 GENERAL TERMS AGREEMENT NO. GE-1-1090789943 

 

	B.	Delivery of all GE Products and GE-LLC Products shall be as follows (hereinafter “Delivery”): 

 

	 	(i)	For GE Products and GE-LLC Products shipped from the U.S. to a domestic U.S. destination, Delivery of such GE Products and GE-LLC Products shall be Ex Works (Incoterms
2000) at the point of shipment described in Paragraph A of this Article; 

  

	 	(ii)	For GE Products and GE-LLC Products shipped from the U.S. to a destination outside the U.S., Delivery of such GE Products and GE-LLC Products shall be to Airline at the
frontier of the destination country. Unless otherwise agreed, Airline shall be responsible for exporting the GE Products and GE-LLC Products out of the U.S.; 

 

	 	(iii)	For GE Products and GE-LLC Products shipped from a location outside the U.S., Delivery of such GE Products and GE-LLC Products shall be Ex Works (Incoterms 2000) from
such foreign GE facility. 

 Upon Delivery, title to GE Products and GE-LLC Products as well as risk of loss
thereof or damage thereto shall pass to Buyer. Buyer shall be responsible for all risk and expense in obtaining any required licenses and carrying out all customs formalities for the exportation and importation of goods in accordance with the
Article titled “Government Authorization” of this Agreement. 
  

	C.	Buyer shall arrange and pay for transportation of such GE and GE-LLC Products from the point of shipment described in Paragraph A of this Article until Delivery in
accordance with paragraph B of this Article. 

  

	D.	Products subject to Buyer’s purchase orders that have been accepted by GE shall be delivered by GE within the lead times as set forth in the Catalog (if
applicable) or in an individual purchase order. 

 ARTICLE 5 - PAYMENT FOR PRODUCTS 

Payment terms are set forth in the attached Exhibit C. 
 ARTICLE 6 - [*] 
 [*] 
 ARTICLE 7 - TAXES AND DUTIES 
 Unless otherwise specified in this Agreement, Seller
shall be responsible for and pay directly all corporate and individual taxes measured by net income or profit imposed by any governmental authority on Seller, its employees or subcontractors in any way connected with this Agreement (“Seller
taxes”). Buyer shall be responsible for and pay directly when due and payable all taxes, 

  
  

5 
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PROPRIETARY INFORMATION 
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 GENERAL TERMS AGREEMENT NO. GE-1-1090789943 

 

 
duties, fees, or other charges of any nature (including, but not limited to, ad valorem, consumption, excise, franchise, gross receipts, import, license, property, sales, stamp, storage,
transfer, turnover, use, or value-added taxes, and any and all items of withholding, deficiency, penalty, addition to tax, interest, or assessment related thereto), other than Seller taxes, imposed by any governmental authority on Seller or its
employees or subcontractors in any way connected with this Agreement (“Buyer taxes”). All payments due and payable to Seller by Buyer under this Agreement shall be made without deduction or withholding for Buyer taxes, except that if Buyer
shall be required by law to deduct or withhold any Buyer taxes from or in respect of any amount payable by it to Seller hereunder, the amount payable by Buyer shall be increased by such amount as may be necessary so that after making all required
deductions or withholdings (including deductions or withholdings with respect to any additional amounts payable pursuant to this sentence), Seller receives the same amount that it would have received if no such deduction or withholding had been
made. If Seller is nevertheless required to pay Buyer taxes, Buyer shall, promptly upon presentation of Seller’s invoice for the Buyer taxes, reimburse Seller for the Buyer taxes. Buyer shall provide to Seller on a timely basis accurate
official receipts for deducted or withheld taxes. All rights to drawback of customs duties paid by Seller to the customs authorities of the country of manufacture of any products shall belong to Seller. Buyer agrees to cooperate with Seller to
obtain a drawback. 
 ARTICLE 8 - [*] 
 [*] 
 ARTICLE 9 - EXCUSABLE DELAY 

Seller shall not be liable or in breach of its obligations under this Agreement to the extent performance of such obligations is delayed or prevented,
directly or indirectly, by causes beyond its reasonable control, including acts of God, fire, terrorism, war (declared or undeclared), severe weather conditions, earthquakes, epidemics, material shortages, insurrection, acts or omissions of Buyer or
Buyer’s suppliers or agents, any act or omission by any governmental authority, strikes, labor disputes, acts or threats of vandalism or terrorism (including disruption of technology resources (for example, a virus affecting IT resources)),
transportation shortages, or vendor’s failure to perform, or acts or omissions of Buyer or Buyer’s other contractors or suppliers (each an “Excusable Delay”). The delivery or performance date shall be extended for a period equal
to the time lost by reason of delay, including time to overcome the effect of the delay. Seller shall promptly notify Buyer in writing upon the occurrence of any Excusable Delay and from time to time thereafter, which notices shall indicate the
effect thereof on the applicable delivery or performance date, and Seller shall use best efforts to continue performance whenever such causes are removed. In the event an Excusable Delay continues for a period of six (6) months or more beyond
the scheduled delivery or performance date, Buyer or Seller may, upon thirty (30) days written notice to the other, cancel the part of this Agreement so delayed, Seller shall return to Buyer all payments relative to the canceled part of this
Agreement. Buyer shall pay Seller its reasonable cancellation charges in the event Buyer elects to cancel the affected part of this Agreement due to an Excusable Delay caused solely by acts or omissions of Buyer or Buyer’s other contractors or
suppliers. 

  
  

6 
 GE
PROPRIETARY INFORMATION 
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 GENERAL TERMS AGREEMENT NO. GE-1-1090789943 

 

 ARTICLE 10 - [*] 
 [*] 
 The obligations recited in this Article shall constitute the sole and exclusive liability of
Seller for actual or alleged patent infringement. 
 ARTICLE 11 - DATA 

 

	A.	All Data is proprietary to and shall remain the property of Seller. All Data is provided to or disclosed to Buyer in confidence, and shall neither (1) be used by
Buyer or be furnished by Buyer to any other person, firm or corporation for the design or manufacture or repair of any products, articles, compositions of matter, or processes, nor (2) be permitted out of Buyer’s possession, or divulged to
any other person, firm or corporation, other than Buyer’s Affiliated Airlines, nor (3) be used in the creation, manufacture, development, or derivation of any repairs, modifications, spare parts, designs or configuration changes, or to
obtain Airworthiness Authority or any other government or regulatory approval of any of the foregoing. Data shall not be used for the maintenance, repair, or assessment of continued airworthiness of any products not supplied or covered under this
Agreement. If GE’s written consent is given for reproduction in whole or in part, any existing notice or legend shall appear in any such reproduction. Nothing in this Agreement shall preclude Buyer from using such Data for the modification,
overhaul, or maintenance work performed by Buyer or Buyer’s Affiliated Airlines on Buyer’s Products; except that all repairs or repair processes that require substantiation (including, but not limited to, high technology repairs) will be
the subject of a separate license and substantiated repair agreement between Seller and Buyer or Buyer’s Affiliated Airlines. 

  

	B.	Seller warrants that it either owns or will secure the right for Buyer or Buyer’s Affiliated Airlines to use, as set forth in this paragraph, software delivered as
part of an Engine by Seller to Buyer under this Agreement. Seller agrees to provide to Buyer, as part of the delivered Engines, a copy of all software, in machine readable (object code) format, necessary solely for the operation of Engines provided
under this Agreement. Seller will provide to Buyer and Buyer agrees to accept and execute all necessary license agreements, if any, that are required to memorialize such rights to use such software. Buyer agrees that it shall have no rights to
sublicense, decompile or modify any software provided by Seller without the prior express written consent of the owner of such software. Buyer shall be solely responsible for negotiating any licenses necessary to secure for Buyer any additional
rights in any software. 

 ARTICLE 12 - LIMITATION OF LIABILITY 

The liability of Seller to Buyer arising out of, connected with, or resulting from the manufacture, sale, design, possession, use or handling of any
Product or Parts thereof or therefor (including Engines installed on Buyer or Buyer’s Affiliated Airlines owned or leased aircraft as original equipment and engines obtained, acquired, leased or operated before or after the execution of this
Agreement) or furnishing of services, whether in contract, warranty, tort (including, without limitation, negligence, but excluding willful misconduct or gross negligence) or otherwise, shall be as set forth in this Agreement or in Exhibit A or B or
in the applicable letter agreements to the Agreement and shall not in any event exceed the purchase price (or in the absence of a purchase price, the fair market value) of the Engine, service or other thing giving rise to Buyer’s claim. The
foregoing shall constitute the sole remedy of Buyer and the sole liability of Seller. In no event shall Seller be liable for incidental, punitive, special, indirect or consequential damages, including but not limited to, damage to, or loss of use,
revenue or profit with respect to any aircraft, engine, or part thereof. THE WARRANTIES AND GUARANTEES SET FORTH IN EXHIBIT A AND ANY APPLICABLE LETTER AGREEMENTS ARE EXCLUSIVE AND, EXCEPT AS OTHERWISE EXPRESSLY SET FORTH HEREIN, ARE IN LIEU OF
ALL OTHER WARRANTIES AND GUARANTEES WHETHER WRITTEN, STATUTORY, ORAL, OR IMPLIED (INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF
PERFORMANCE, OR USAGE OF TRADE). 
 ARTICLE 13 - GOVERNMENT AUTHORIZATION, EXPORT SHIPMENT 

Buyer shall be responsible for obtaining any required licenses or any other required governmental authorization and shall be responsible for complying
with all U.S. and foreign 

  
  

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government licensing and reporting requirements. Buyer shall restrict disclosure of all information and data furnished in connection with such authorization and shall ship the subject matter of
the authorization to only those destinations that are authorized by the U.S. Government. 
 ARTICLE 14 - PERSONAL DATA PROTECTION

  

	A.	“Personal Data” is any information relating to an identified or identifiable natural person or to any legal entity if such legal entity is subject to data
protection legislation in their country of incorporation (“Data Subject”). 

  

	B.	Buyer and Seller each agree that any Personal Data obtained from the other Party will be deemed Data of the other Party as defined in this Agreement whether or not the
Personal Data is publicly available. 

  

	C.	Buyer and Seller each represent that in providing Personal Data to one another they will comply with all applicable laws and regulations, including but not limited to
providing notices to or obtaining consents from the Data subjects when required. 

  

	D.	Steps shall be taken to implement and maintain physical, technical and organizational measures to ensure the security and confidentiality of Personal Data in order to
prevent accidental, unauthorized or unlawful access, use, modification, disclosure, loss or destruction of Personal Data. The security measures taken shall be in compliance with applicable data protection laws and shall be adapted to the risks
represented by the processing and the nature of the personal data to be collected and/or stored. 

 ARTICLE 15 - NOTICES

 Any notices under this Agreement shall become effective upon receipt and shall be in writing and be delivered or sent by mail, courier
service, personal service or fax to the respective parties at the following addresses, which may be changed by written notice: 
  

							
	If to:	  	 Atlantic Aircraft Holding, Ltd.

Winterbotham Place
 Marlbourough and Queen
Streets
 Nassau, The Bahamas
	  	If to:	    	 General Electric Company

GE-Aviation
 One Neumann Way, M.D.
            
 Cincinnati, Ohio 45215-1988 USA

				
	Attn:	  	 Directors
 Facsimile Number:
                    
 Telephone Number:
                    
	  	Attn:	    	 Customer Support Manager

Facsimile Number: +1 513 552-3329
 Telephone
Number: +1 513 552-3272

				
	With a Copy to:	  	Taca International Airlines, S.A.	  	If to:	    	GE Engine Services Distribution, LLC
		  	 Edificio Caribe, 2d Piso
 San
Salvador, El Salvador
	  		    	 One Neumann Way, MD 111

Cincinnati, OH 45215-6301

				
		  	 Attn: Director of Contracts

Facsimile Number: +503 2267-8166
 Telephone
Number: +503 (2267) 8888
	  	Attn:	    	 President
 Facsimile Number:
(513) 552-2144
 Telephone Number: (513) 552-2278

  
  

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 Notice sent by the U.S. mail, postage prepaid, shall be deemed received within seven (7) days after
deposit. 
 ARTICLE 16 - MISCELLANEOUS 
  

	A.	[*]. 

 Seller understands that
Buyer may use any of various mechanisms (including sale leasebacks) to finance or acquire the Aircraft or any spare Engine or any predelivery payments in respect thereof. Seller agrees to Buyer’s assignment of Buyer’s rights or obligations
hereunder to facilitate any such financing or acquisition, provided, that Buyer, Seller, and the assignee shall enter into a written assignment agreement on customary terms. In respect of the purchase of the Aircraft or any spare Engine, Seller
agrees that Buyer may assign this Agreement insofar as it relates to such Aircraft or spare Engine to an affiliated special purpose entity or other entity formed by Buyer. 
 Seller also understands that Buyer is not an operator of equipment and that Buyer’s Affiliated Airlines will be the ultimate users of the Aircraft, spare Engines, spare Parts, related optional
equipment, technical data and other products and Product support furnished by Sellers hereunder. Buyer may, without Seller’s consent, assign to such Affiliated Airlines the relevant portions of this Agreement; provided, that from time to time
Buyer shall provide Seller with a list of all airlines that qualify as Buyer’s Affiliated Airlines and such Buyer’s Affiliated Airlines acknowledge in writing that the terms and conditions of this Agreement apply to the Buyer’s
Affiliated Airlines. 
 Buyer agrees that to the extent Buyer assigns any rights it may have under this Agreement to an
Affiliated Airline, Buyer shall be jointly liable with such Affiliated Airline for any obligations or liabilities to Seller incurred by such Affiliated Airline hereunder in respect of the exercise of such assigned rights. 

 

	B.	Applicable Law; Venue. All aspects of this Agreement and the obligations arising hereunder will be governed in accordance with the law of the State of New York,
U.S.A.; except, that New York conflict of law rules will not apply if the result would be the application of the laws of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this
Agreement. 

  

	C.	Entire Agreement; Modification. This Agreement contains the entire and only agreement between the parties, and it supersedes all pre-existing agreements between
such parties, respecting the subject matter hereof; and any representation, promise or condition in connection therewith not incorporated herein shall not be binding upon either Party. No modification or termination of this Agreement or any of the
provisions herein contained shall be binding upon the Party against whom enforcement of such modification or termination is sought, unless it is made in writing and signed on behalf of Seller and Buyer by duly authorized executives or
attorneys-in-fact. 

  
  

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	D.	Confidentiality of Information. This Agreement and letter agreements contain information specifically for Buyer and Seller, and nothing herein contained shall be
divulged by Buyer or Seller to any third person, firm or corporation, without the prior written consent of the other Parties, which consent shall not be unreasonably withheld; except (i) that Buyer’s consent shall not be required for
disclosure by Seller of this Agreement and letter agreements, and related information given by Buyer to Seller, to an Engine program participant, joint venture participant, engineering service provider or consultant to Seller so as to enable Seller
to perform its obligations under this Agreement or letter agreements or to build the Engine or to provide informational data; (ii) to the extent required by Government agencies, by law, or to enforce this Agreement; and (iii) to the extent
necessary for disclosure to the Parties’ respective insurers, accountants or other professional advisors who must likewise agree to be bound by the provisions of this Article. In the event (i) or (iii) occur, suitable restrictive
legends limiting further disclosure shall be applied. In the event the Agreement, or other Seller information or data is required to be disclosed or filed by government agencies by law, or by court order, Buyer shall notify Seller at least thirty
(30) days in advance of such disclosure or filing and shall cooperate fully with Seller in seeking confidential treatment of sensitive terms of the Agreement or such information and data 

 

	E.	Duration of Agreement. This Agreement shall remain in full force and effect until (1) Buyer’s Affiliated Airlines cease to operate at least one
(1) aircraft powered by Products set forth herein, or (ii) less than five (5) aircraft powered by such Products are in commercial airline service, or (iii) the occurrence of a material breach of the obligations set forth in
Article 11. Nothing herein shall affect the rights and obligations and limitations set forth in this Agreement as to Products delivered or ordered for delivery and work performed prior to termination of this Agreement. 

 

	F.	Survival Of Certain Clauses. The rights and obligations of the Parties under the following Articles and related Exhibits shall survive the expiration,
termination, completion or cancellation of this Agreement: 

 Payment for Products 

Taxes and Duties 

Patents 
 Data

 Limitation of Liability 
 Governmental Authorization, Export Shipment 
 Miscellaneous 

 

	G.	Language. This Agreement, orders, Data, notices, shipping invoices, correspondence and other writings furnished hereunder shall be in the English language.

  

	H.	Severability. The invalidity or unenforceability of any part of this Agreement, or the invalidity of its application to a specific situation or circumstance,
shall not effect the validity of the remainder of this Agreement, or its application to other situations or circumstances. In addition, if a part of this Agreement becomes invalid, the Parties will endeavor in good faith to reach agreement on a
replacement provision that will reflect, as nearly as possible, the intent of the original provision. 

  
  

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	I.	Waiver. The waiver by any Party of any provision, condition, or requirement of this Agreement, shall not constitute a waiver of any subsequent obligation to
comply with such provision, condition, or requirement. 

  

	J.	Dispute Resolution. If any dispute arises relating to this Agreement, the Parties will endeavor to resolve the dispute amicably, including by designating senior
managers who will meet and use commercially reasonable efforts to resolve any such dispute. If the Parties’ senior managers do not resolve the dispute within sixty (60) days of first written request, either party may request that the dispute be
settled and finally determined by binding arbitration, in accordance with the Commercial Arbitration Rules of the American Arbitration Association in New York, New York, by one or more arbitrators appointed in accordance with the AAA Rules. The
arbitrator(s) will have no authority to award punitive damages, attorney’s fees and related costs or any other damages not measured by the prevailing party’s actual damages, and may not, in any event, make any ruling, finding or award that
does not conform to the terms and conditions of the Agreement and applicable law. The award of the arbitrator(s) will be final, binding and non-appealable, and judgment may be entered thereon in any court of competent jurisdiction. All statements
made or materials produced in connection with this dispute resolution process and arbitration are confidential and will not be disclosed to any third party except as required by law or subpoena. The Parties intend that the dispute resolution process
set forth in this Article will be their exclusive remedy for any dispute arising under or relating to this Agreement or its subject matter. Either party may at any time, without inconsistency with this Article, seek from a court of competent
jurisdiction any equitable, interim, or provisional relief to avoid irreparable harm or injury. This Article will not apply to and will not bar litigation regarding claims related to a party’s proprietary or intellectual property rights, not
will this Article be construed to modify or displace the ability of the Parties to effectuate any termination contemplated in this Agreement. 

  

	K.	Electronic Transactions. 

  

	 	(i)	Seller may grant Buyer access to and use of the GE Customer Web Center (“CWC”) and/or other GE Web sites (collectively, “GE Sites”).
Buyer agrees that such access and use shall be governed by the applicable GE Site Terms and Conditions, provided, however, that in the event of a conflict with the provisions of this Agreement, this Agreement shall govern. 

 

	 	(ii)	Seller may permit Buyer to place purchase orders for certain Products on the GE Sites by various electronic methods (“Electronic POs”). The Parties agree that
such Electronic POs a) constitute legally valid, binding agreements; b) have the same force and effect as purchase orders placed in paper format signed by Buyer in ink; and c) are subject to the terms and conditions hereof. 

 

	 	(iii)	Seller may permit Buyer to access certain technical Data through the CWC, including, but not limited to GE technical publications under the terms and conditions of this
Agreement. Buyer shall be responsible for contacting its Airworthiness Authority representative for guidelines on the use of such electronic technical data. 

 

	 	(iv)	Buyer represents and warrants that any employee or representative who (A) is identified in advance by Buyer or Buyer’s Affiliated Airlines as being authorized
to do so and (B) obtains a login name(s) and password(s) through the GE Site registration process, is authorized by Buyer to place Electronic PO’s or access Data through the CWC. Seller shall be entitled to rely on the validity of a login
name or password issued to any such person unless notified otherwise in writing by Buyer. 

 Counterparts: This Agreement
may be signed by the Parties in separate counterparts, and any single counterpart or set of counterparts, when signed and delivered to the other Parties shall together constitute one and the same document and be an original Agreement for all
purposes. 

  
  

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 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day and the year
first above written. 
  

									
	ATLANTIC AIRCRAFT HOLDING, LTD.	 		 	GENERAL ELECTRIC COMPANY
					
	By:	 	/s/ Joaquin A. Palomo	 		 	By:	 	/s/ Rex A. Williams
					
	Typed Name:	 	Joaquin A. Palomo	 		 	Typed Name:	 	Rex A. Williams
					
	Title:	 	Attorney-in-Fact	 		 	Title:	 	General Manager
		 		 		 		 	Business Ops
		 		 		 		 	
					
	Date:	 	December 20, 2009	 		 	Date:	 	2/6/08
				
		 		 		 	GE ENGINE SERVICES DISTRIBUTION, LLC
					
		 		 		 	By:	 	/s/ Steven J. Shaknaitis
					
		 		 		 	Typed Name:	 	Steven J. Shaknaitis
					
		 		 		 	Title:	 	President
					
		 		 		 	Date:	 	Feb. 5, 2008

  
  

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 EXHIBIT A 
 SECTION I - [*] 
  

	*	[Three pages have been omitted in accordance with a request for confidential treatment.] 

 SECTION II - GENERAL CONDITIONS 
  

	A.	Buyer’s Affiliated Airlines will maintain adequate operational and maintenance records and make these available for GE inspection at GE’s request.

  

	B.	GE will deny a claim under any of the Warranty provisions, and the Warranty provisions will not apply if it has been reasonably determined by GE that:

  

	 	(1)	such claim resulted from the subject Engine, Module or any Parts thereof: 

  

	 	•	 	 Not being properly installed or maintained; or 

  

	 	•	 	 Being operated contrary to applicable GE recommendations as contained in its Manuals, Bulletins, or other written instructions; or

  

	 	•	 	 Being repaired or altered in such a way as to impair its safety of operation or efficiency; or 

 

	 	•	 	 Being subjected to misuse, neglect or accident; or 

  

	 	•	 	 Being subjected to Foreign Object Damage as opposed to Resultant Damage; or 

 

	 	•	 	 Being subjected to any other defect (whether sole or contributory) not within the control of GE or its sub-contractors; or

  

	 	•	 	 Being the result of Buyer not incorporating all reliability service bulletins related to the cause or failure, unless an applicable service bulletin
has not been incorporated either due to timing constraints (i.e., for purposes of this exclusion, Buyer shall not be deemed to have failed to incorporate in an Engine a reliability service bulletin unless it does not do so during the overhaul
of the Engine next scheduled or occurring following adoption of the service bulletin) or for service bulletins that have been proven to create more failures than it solves. 

 

	 	(2)	the Engine, Module or any Parts thereof that are the subject of the claim: 

 

	 	•	 	 Has/have been subjected to the control or use of another engine manufacturer; or 

 

	 	•	 	 Has/have not been sold originally by GE to Buyer or installed on an Aircraft when delivered to Buyer, unless already covered by a warranty granted by
GE to the original buyer and/or its assignees. 

  
  

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	C.	[*]. 

  

	D.	[*]. 

  

	E.	[*] 

  

	F.	The warranty applicable to a replacement Part provided under the terms of the New Engine Warranty or New Parts Warranty shall be the same as the warranty on the
original Part. The unexpired portion of the applicable warranty will apply to Parts repaired under the terms of such warranty. 

  

	G.	Buyer will cooperate with GE in the development of Engine operating practices, repair procedures, and the like with the objective of improving Engine operating costs.

  

	H.	If compensation becomes available to Buyer under more than one warranty or other Engine program consideration, Buyer will not receive duplicate compensation but will
receive the compensation most beneficial to Buyer under a single warranty or other program consideration. 

  

	I.	Any repair which is not in accordance with the appropriate engine manual or other applicable document transmitted by GE to Buyer or Buyer’s Affiliated Airlines
will not be covered by the applicable warranty. 

  

	J.	Transportation to and from repair facilities shall be paid by GE if the Failure causes the Engine shop visit. 

  
  

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 ATTACHMENT I 

 

	*	[Two pages have been omitted in accordance with a request for confidential treatment.] 

  
  

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 EXHIBIT B 

PRODUCT SUPPORT PLAN 
 SECTION I - SPARE PARTS PROVISIONING 
  

	A.	Provisioning Data 

  

	 	1.	In connection with Buyer’s initial provisioning of spare Parts, GE or GE-LLC shall furnish Buyer with data in accordance with ATA Specification 2000 using a
revision mutually agreed to in writing by GE and Buyer. 

  

	B.	[*] 

 [*] 

 

	C.	[*] 

 [*] 

 

	D.	Parts of Modified Design 

  

	 	1.	GE-LLC shall have the right to make modifications to design or changes in the spare Parts sold to Buyer hereunder. 

 

	 	2.	GE-LLC will from time to time inform Buyer in accordance with the means set forth in ATA Specification 2000, when such spare Parts of modified design become
available for shipment hereunder. 

  

	 	3.	[*]. In such event, Buyer may negotiate for the continued supply of spare Parts of the pre-modified design at a rate of delivery and price to be agreed upon.

  

	E.	[*] 

 SECTION II - TECHNICAL PUBLICATIONS
AND DATA 
 [*]. Technical manuals shall be furnished by GE to Buyer in mutually agreed upon quantities. All technical
manuals provided by GE shall be in the English language and in accordance with mutually agreed upon provisions of the ATA Specification. 

SECTION III - TECHNICAL TRAINING 
  

	A.	Introduction 

 GE shall
make technical training available to Buyer, at GE’s designated facilities. Details on scope, quantity, materials, and planning shall be as specified below or, if not specified, as mutually agreed. 

  
  

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	B.	Scope 

 The training
furnished under this Agreement shall be as follows: 
  

	 	•	 	 Product – as previously defined in this Agreement. 

 

	 	•	 	 Quantity – 100 Student-Days* at no charge to Buyer for 1st aircraft delivered; 20 Student-Days at no charge to Buyer for each additional
aircraft. Student-Days will be available to Buyer prior to delivery of any firm ordered Aircraft. 

  

	 	•	 	 Courses – detailed in training catalog. 

  

	*	Student-Days = the number of students multiplied by the number of class days 

 The Customer Support Manager, in conjunction with appropriate GE Training representatives, will be available to conduct a review session with Buyer to schedule required training. To assure training
availability, such review shall be conducted six (6) to twelve (12) months prior to the delivery date of the first aircraft. 
  

	C.	Training Location 

 Unless
arranged otherwise with GE concurrence, training shall be provided by GE in English at one or more of the GE designated facilities identified in the training catalog. 
 If an alternate site is desired, GE will furnish a quotation with following minimum conditions that must be met in order to deliver “equivalent” training at the alternate site. 

 

	 	1.	Buyer will be responsible for providing acceptable classroom space and equipment including engines, special tools, and hand tools required to conduct the training.

  

	 	2.	Buyer will pay GE’s travel and living charges for each GE instructor for each day, or fraction thereof, such instructor is away from GE’s designated facility,
including travel time. 

  

	 	3.	Buyer will pay for round-trip transportation for GE’s instructors and shipment of training materials between the designated facility and such alternate training
site. 

  

	D.	Buyer Responsibility  

During engine maintenance training at any of the GE designated facilities, Buyer shall be responsible for typical expenses such as:

  

	 	•	 	 Air and ground transportation expenses 

  

	 	•	 	 Lodging (hotel accommodations) 

  

	 	•	 	 Meals 

  

	 	•	 	 All Medical – physicians, medication, emergencies, etc. 

 

	 	•	 	 Other various and sundry expenses (visits to other businesses, entertainment, etc.). 

Buyer will be responsible for shipping costs of training materials in all cases. 

  
  

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 SECTION IV - CUSTOMER SUPPORT AND SERVICE 

 

	A.	Customer Support Manager 

GE shall assign to Buyer at no charge, a Customer Support Manager located at GE’s factory to provide and coordinate appropriate
liaison between the Buyer and GE’s factory personnel. 
  

	B.	Field Support 

 GE shall
make available to Buyer, at no charge, field service representation at Buyer’s facility. GE will provide the level of representation required to ensure that GE is able to expeditiously and accurately deliver data that is required to resolve
technical issues. 
 GE will also assist with the introduction of new aircraft/Engines into Buyer’s fleet, resolution of
unscheduled maintenance actions, product scrap approval, and rapid communication between Buyer’s maintenance base and GE’s factory personnel. Throughout the operation of these Engines, the Customer Support Center (“CSC”) and the
Customer Web Center (“CWC”) will augment support at no additional charge to Buyer. 
 SECTION V - ENGINEERING SUPPORT

 GE shall make factory based engineering support available, at no charge, to Buyer, for typical powerplant issues. 

SECTION VI - PERFORMANCE TREND MONITORING 
 GE will also provide the standard diagnostics services set forth in Exhibit D. 
 SECTION VII
- GENERAL CONDITIONS - PRODUCT SUPPORT PLAN 
  

	A.	All support provided by GE above is provided to Buyer exclusively for the maintenance and overhaul of Buyer’s Products by Buyer and Buyer’s Affiliated
Airlines, and may not be utilized for any other purpose, or assigned or otherwise transferred to any third party, without the written consent of GE, which consent shall not unreasonably be withheld or delayed. Technical support for shops offering
engine maintenance and overhaul services to third party customers is available from GE directly. 

  

	B.	Buyer will maintain adequate operational and maintenance records and make these available for GE inspection when requested. 

 

	C.	This Product Support Plan is subject to the provisions of the Article titled “Limitation of Liability” of the Agreement to which this Exhibit B is attached.

  

	D.	Buyer will cooperate with GE in the development of Engine operating practices, repair procedures, and the like with the objective of improving Engine operating costs.

  
  

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	E.	Except as provided in the Warranty Pass-On provisions in Paragraph E of Exhibit A of the Agreement to which this Exhibit B is attached, this Product Support Plan
applies only to the original purchaser of the Engine except that installed Engines supplied to Buyer through the aircraft manufacturer shall be considered as original Buyer purchases covered by this Product Support Plan. 

  
  

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 EXHIBIT C 

PAYMENT TERMS 
  

	A.	[*] 

  

	B.	[*] 

  

	C.	[*] 

  

	D.	GE may establish different payment terms in the event Buyer consistently fails to make payment according to the terms set forth above. 

 

	E.	[*] 

  
  

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 EXHIBIT D 

STANDARD DIAGNOSTICS SERVICES 
  

	1.	DIAGNOSTICS SERVICE ELEMENTS 

 [*]

  

	2.	BUYER’S RESPONSIBILITY UNDER THE DIAGNOSTICS PROGRAM 

  

	 	A.	Buyer (or Buyer’s operator by delegation of this responsibility) shall: 

 

	 	1.	Provide GE all information and records requested by GE that are reasonably necessary for GE to establish and provide the Service (including, but not limited to,
avionics specifications, aircraft/engine maintenance history, engine configuration information, etc.). To the extent that such information and records are not owned by Buyer, Buyer represents and warrants that it has full authorization to disclose
such information and records to GE and that GE has the right to use such information and records for all of the purposes that they are provided to GE by Buyer, including fulfilling GE’s obligations under this Agreement.

  

	 	2.	Make available to GE data used in the monitoring and diagnostics of Engines eligible for coverage. Buyer will authorize Buyer’s air-to-ground service provider to
forward the data directly to the GE SITA/ARINC address ILNGE7X. If air-to ground equipment is not available, GE will work with the Buyer to establish means such that the data is provided with minimal manual intervention. 

 

	 	3.	Access the Service via the GE Extranet. A web browser, an internet service provider and a userid/password (supplied by GE) is required. Such access shall be subject to
the then-current GE Extranet Terms and Condition as provided on the GE Extranet site. 

  

	 	4.	It remains the sole responsibility of Buyer to conclusively identify and resolve aircraft and Engine faults or adverse trends and make all maintenance decisions
affecting Buyer aircraft. GE and Buyer agree that this allocation of responsibility is reflected in the price of the Service. 

  

	 	B.	Buyer acknowledges that the Services performed hereunder may be conducted by GE affiliates outside of the U.S., and that there is no prohibition on GE’s export of
Customer data for such purposes. 

  

	3.	[*] 

  
  

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	4.	ASSIGNMENT 

 [*]. System
access by a third party service provider pursuant to such authorization shall be limited to the features for data entry, plotting and configuration updates. In no event shall such third parties have access to other features of the system, including
without limitation, real-time viewing, root-cause analysis, customized reporting or alarm configurations. In no event shall any such authorization by Buyer and agreement by the third party service provider increase, duplicate or expand GE’s
obligations, liability or any available remedies hereunder. 

  
  

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