Document:

Security Interest Agreement

 Exhibit 10.4 
 ANNEX VI 
 TO 
 SECURITIES PURCHASE AGREEMENT 
 SECURITY INTEREST
AGREEMENT 
 SECURITY INTEREST AGREEMENT (“Security Interest Agreement”), dated as of September
    , 2009, by and among the persons set forth on Schedule 1 (each a “Secured Party” and collectively, the “Secured Parties”), OmniComm Systems, Inc., a Delaware corporation having its principal executive
offices at 2101 W. Commercial Blvd., Suite 4000, Ft. Lauderdale, FL 33309 (the “Company” or the “Debtor”) and Gulf Pointe Capital, LLC, a
                                 corporation and wholly-owned subsidiary of Aspen
Opportunity Fund [a Secured Party], as agent for the Secured Parties (in such capacity, together with its successors in such capacity, the “Agent”). 
 RECITALS 
 A. Reference is made to (i) that certain Securities Purchase Agreement of even date herewith (the “Securities Purchase Agreement”) to which the Debtor and the Secured Parties are parties, and (ii) the Transaction
Agreements, including, without limitation, the Debentures. Capitalized terms not otherwise defined herein shall have the meanings ascribed to them in the relevant Transaction Agreements. 
 B. Pursuant to the Transaction Agreements, the Debtor has certain obligations to the Secured Parties (all such obligations, the
“Obligations”), including, but not limited to, obligations pursuant to the Securities Purchase Agreement, the Debentures and the Warrants. 
 C. In order to induce each of the Secured Parties to execute and deliver the Transaction Agreements and to make the advances to the Debtor contemplated thereby, and as contemplated by the Securities
Purchase Agreement and the Debenture, the Debtor has agreed to grant to the Secured Parties a security interest in the Collateral (as defined below) to secure the due and punctual fulfillment of the Obligations. The Secured Parties are willing to
enter into the Securities Purchase Agreement and the other Transaction Agreements only upon receiving the Debtor’s execution of this Security Interest Agreement. 
 NOW, THEREFORE, in consideration of the premises, the mutual covenants and conditions contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties hereto hereby agree as follows: 
 Section 1. Grant of Security Interest. 
 (a) In order to secure the due and punctual fulfillment of the Obligations, the Debtor hereby grants, conveys, transfers and assigns to the
Agent, on behalf of the Secured Parties as hereinafter provided, a continuing security interest in the Collateral, wherever located, whether now owned or hereafter acquired or arising, and all cash and non-cash proceeds and products thereof.

 (b) For purposes of this Agreement, the following terms shall have the meanings indicated:

 “COLLATERAL” is all right, title and interest of Debtor in and to all of the following, whether now owned or
hereafter arising or acquired and wherever located: All assets of the Debtor, including, but not limited to: all personal and fixture property of every kind and nature, including without limitation all goods (including inventory, equipment and any
accessions thereto), instruments (including promissory notes), documents, accounts (including accounts receivable), chattel paper (whether tangible or electronic), deposit accounts, letter-of-credit rights (whether or not the letter of credit is
evidenced by a writing), commercial tort claims, Securities and all other investment property, supporting obligations, any other contract rights or rights to the payment of money, insurance claims and proceeds, and all general intangibles (including
all payment intangibles); all Equipment; all Intellectual Property; and any and all claims, rights and interests in any of the above, and all guaranties and security for any of the above, and all substitutions and replacements for, additions,
accessions, attachments, accessories, and improvements to, and proceeds (including proceeds of any insurance policies, proceeds of proceeds and claims against third parties) of, any and all of the above, and all Debtor’s books relating to any
and all of the above and includes, without limiting the generality of the above, the Securities and Equipment (and related Intellectual Property), if any, listed in Exhibit B and the Intellectual Property listed in the relevant Exhibits. 

“CODE” is the Uniform Commercial Code, in effect in the State of New York as in effect from time to time. 
 “COPYRIGHTS” are all copyrights, copyright rights, applications or registrations and like protections in each work or authorship or
derivative work, whether published or not (whether or not it is a trade secret) now or later existing, created, acquired or held. 
 “EQUIPMENT” has the meaning set forth in the Code and includes all present and future machinery, equipment, tenant improvements, furniture, fixtures, vehicles, tools, parts and attachments in which Debtor has any interest.

 “INTELLECTUAL PROPERTY” is all present and future (a) Copyrights, (b) trade secret rights, including all
rights to unpatented inventions and know-how, and confidential information; (c) mask work or similar rights available for the protection of semiconductor chips; (d) Patents; (e) Trademarks; (f) computer software and computer
software products; (g) designs and

 
design rights; (h) technology; (i) all claims for damages by way of past, present and future infringement of any of the rights included above; (j) all licenses or other rights to
use any property or rights of a type described above; a schedule of Intellectual Property is provided in Exhibit C and a schedule of Intellectual Property applications is provided in Exhibit D, but such listing shall not limit the Secured
Party’s interest in any other Intellectual Property or Intellectual Property applications. 
 “PATENTS” are
patents, patent applications and like protections, including improvements, divisions, continuations, renewals, reissues, extensions and continuations-in-part of the same. 
 “SECURITIES” has the meaning ascribed to it in the Securities Act of 1933, as amended, and includes, but is not necessarily limited to, common stock, preferred stock, warrants, rights and other
options, promissory notes or other instruments reflecting obligations of other entities; in furtherance of the foregoing, but not in limitation thereof, the term “Securities” specifically includes the securities listed in Exhibit B.

 “TRADEMARKS” are trademarks, servicemarks, trade styles, and trade names, whether or not any of the foregoing are
registered, and all applications to register and registrations of the same and like protections, and the entire goodwill of the business of Debtor connected with and symbolized by any such trademarks. 
 (c) The security interests granted pursuant to this Section (the “Security Interests”) are granted as security only and shall not
subject the Agent or any of the Secured Parties to, or transfer or in any way affect or modify, any obligation or liability of the Debtor under any of the Collateral or any transaction which gave rise thereto. 
 (d) The term “Allocable Share” means, with respect to each Secured Party (if there is more than one Secured Party), as of the
relevant date, the fraction equal to (i) the outstanding principal of the Debenture then held by such Secured Party, divided by (ii) the aggregate outstanding principal of the Debentures then held by all Secured Parties. 
 Section 2. Filing; Further Assurances. The Debtor will, at its expense, cause to be searched the public records with
respect to the Collateral and will execute, deliver, file and record (in such manner and form as each of the Secured Parties may require), or permit the Agent to file and record, as its attorney in fact, any financing statement, any carbon,
photographic or other reproduction of a financing statement or this Security Interest Agreement (which shall be sufficient as a financing statement hereunder), any specific assignments or other paper that may be reasonably necessary or desirable, or
that the Agent may request, in order to create, preserve, perfect or validate any Security Interest or to enable the Agent to exercise and enforce the rights hereunder with respect to any of the Collateral. The Debtor hereby appoints the Agent as
Debtor’s attorney-in-fact to execute in the name and behalf of Debtor such additional financing statements as the Agent may request. 

 Section 3. Representations and Warranties of Debtor. The Debtor hereby
represents and warrants to the Agent and each Secured Party (a) that, except for the Permitted Liens (as defined below), the Debtor is, or to the extent that certain of the Collateral is to be acquired after the date hereof, will be, the owner
of the Collateral free from any adverse lien, security interest or encumbrance; (b) that except for such financing statements as may be described on Exhibit A attached hereto and made a part hereof, no financing statement covering the
Collateral is on file in any public office, other than the financing statements filed pursuant to this Security Agreement; (c) that all additional information, representations and warranties contained in Exhibit B attached hereto and made a
part hereof are true, accurate and complete on the date hereof, and (d) that the statements made in the Recitals of this Security Interest Agreement, which are deemed incorporated herein by reference, are true, accurate and complete.

 Section 4. Covenants of Debtor. The Debtor hereby covenants and agrees with the Agent and each Secured
Party that (a) the Debtor will, at the Debtor’s sole cost and expense, defend the Collateral against all claims and demands of all persons at any time claiming any interest therein junior to the Secured Party’s interest; (b) the
Debtor will provide the Agent with prompt written notice of (i) any change in the chief executive officer of the Debtor or the office where the Debtor maintains its books and records pertaining to the Collateral; (ii) the movement or
location of all or a material part of the Collateral to or at any address other than the address of Debtor set forth at the head of this Security Interest Agreement or as set forth in said Exhibit B; and (iii) any facts which constitute a
Debtor Event of Default (as such term is defined below), or which, with the giving of notice and/or the passage of time, could or would constitute a Debtor Event of Default, pursuant to the Section titled “Debtor Events of Default” below;
(c) the Debtor will promptly pay any and all taxes, assessments and governmental charges upon the Collateral prior to the date penalties are attached thereto, except to the extent that such taxes, assessments and charges shall be contested in
good faith by the Debtor; (d) the Debtor will immediately notify the Agent of any event causing a substantial loss or diminution in the value of all or any material part of the Collateral and the amount or an estimate of the amount of such loss
or diminution; (e) the Debtor will have and maintain adequate insurance at all times with respect to the Collateral, for such other risks as are customary in the Debtor’s industry for the respective items included in the Collateral, such
insurance to be payable to the Agent and the Debtor as their respective interests may appear, and shall provide for a minimum of ten (10) days prior written notice of cancellation to the Agent, and Debtor shall furnish the Agent with
certificates or other evidence satisfactory to the Agent of compliance with the foregoing insurance provisions; (f) the Debtor will not sell or offer to sell or otherwise assign, transfer or dispose of the Collateral or any interest therein,
without the prior written consent of the Agent, except in the ordinary course of business; (g) the Debtor will keep the Collateral free from any adverse lien, security interest or encumbrance (except for encumbrances specified in Exhibit A
attached hereto) and in good order and repair, reasonable wear and tear excepted, and will not waste or destroy the Collateral or any part thereof; and (h) the Debtor will not use the Collateral in material violation of any statute or ordinance
the violation of which could materially and adversely affect the Debtor’s business. 

 Section 5. Records Relating To Collateral. The Debtor will keep its
records concerning the Collateral at its offices designated in the caption of this Security Interest Agreement or at such other place or places of business of which the Agent shall have been notified in writing no less than ten (10) days prior
thereto. The Debtor will hold and preserve such records and chattel paper and will permit the Agent at any time during normal business hours upon reasonable notice to examine and inspect the Collateral and to make abstracts from such records and
chattel paper, and will furnish to the Agent such information and reports regarding the Collateral as the Agent may from time to time reasonably request. 
 Section 6. General Authority. From and during the term of any Debtor Event of Default, the Debtor hereby appoints the Agent the Debtor’s lawful attorney, with full power of
substitution, in the name of the Debtor, for the sole use and benefit of the Agent, but at the Debtor’s expense, to exercise, all or any of the following powers with respect to all or any of the Collateral: 
 (a) to demand, sue for, collect, receive and give acquittance for any and all monies due or to become due; 
 (b) to receive, take, endorse, assign and deliver all checks, notes, drafts, documents and other negotiable and non-negotiable instruments
and chattel paper taken or received by the Agent; 
 (c) to settle, compromise, prosecute or defend any action or proceeding
with respect thereto; 
 (d) to sell, transfer, assign or otherwise deal in or with the same or the proceeds thereof or the
related goods securing the Collateral, as fully and effectually as if the Agent were the sole and absolute owner thereof; 
 (e)
to extend the time of payment of any or all thereof and to make any allowance and other adjustments with reference thereto; and 
 (f) to discharge any taxes, liens, security interests or other encumbrances at any time placed thereon; 
 provided, that the Agent
shall give the Debtor not less than ten (10) business days’ prior written notice of the time and place of any sale or other intended disposition of any of the Collateral. 
 The exercise by the Agent of, or the failure of the Agent to so exercise, any authority granted herein shall in no manner affect
Debtor’s liability to the Agent or to the Secured Party, and provided, further, that the Agent shall be under no obligation or duty to exercise any of the powers hereby conferred upon it and it shall be without liability for any act or failure
to act in connection with the collection of, or the preservation of, any rights under any of the Collateral, and the Agent shall not be required to proceed against any other person or entity who or which has guaranteed the performance of the
Obligations or provided any security therefor before proceeding against Debtor or the Collateral. 

 Section 7. Debtor Events of Default. 
 (a) The Debtor shall be in default under this Security Agreement upon the occurrence of any of the following events (each, a “Debtor
Event of Default”): 
  

	 	(i)	an Event of Default (as defined in the Debenture or other agreement or instrument reflecting an Obligation); or 

  

	 	(ii)	if any representation or warranty made by the Debtor in this Security Interest Agreement, in the Securities Purchase Agreement or in any of the other Transaction
Agreements shall be false or misleading in any material respect; or 

  

	 	(iii)	Debtor shall breach any covenant of Debtor in this Security Interest Agreement or in any other document or instrument executed by Debtor in favor of or for the benefit
of the Secured Parties as contemplated by any of the Transaction Agreements. 

 (b) The Debtor hereby irrevocably
agrees that, upon the occurrence of a Debtor Event of Default, the Debtor shall be deemed to have consented to an immediate conveyance and transfer to the Agent of the copyrights and all other rights the Debtor may have in the software included in
the Collateral, including, but not necessarily limited to, the software identified in Exhibit B attached hereto. In furtherance of the foregoing, and not in limitation thereof, the Debtor will, upon the occurrence of a Debtor Event of Default,
deliver to the Agent copies of the source code of the relevant software, with accompanying written assignment of the software to the Agent. Without limiting the foregoing, such source code and assignment shall be in form sufficient to enable the
Agent to register the software in the Agent’s name with the Copyright Register. The Debtor hereby agrees to take all steps necessary or appropriate, as requested by the Agent, to effectuate and reflect such conveyance and transfer or assignment
to the Agent. In all events, such conveyance, transfer or assignment shall be deemed to vest title in such software in the Agent. 
 (c) In furtherance of the foregoing and not in limitation thereof, the Debtor acknowledges and agrees that the Agent may, upon the occurrence of a Debtor Event of Default, seek the immediate entry of a preliminary injunction prohibiting the
Debtor’s use of such software in any shape, way or manner, including, but not necessarily limited to, through the sale of products that use any of such software, and the Debtor hereby irrevocably agrees that it will not contest an application
seeking entry of a preliminary injunction and that it will accept the entry of such injunction. 

 Section 8. Remedies Upon Debtor Event of Default. If any Debtor Event of
Default shall have occurred, then in addition to the provisions of Section 7 hereof, the Agent may exercise all the rights and remedies of a secured party under the Code. The Agent may require the Debtor to assemble all or any part of the
Collateral and make it available to the Agent at a place to be designated by the Agent which is reasonably convenient. The Agent shall give the Debtor ten (10) business days prior written notice of the Agent’s intention to make any public
or private sale or sale at a broker’s board or on a securities exchange of the Collateral. At any such sale the Collateral may be sold in one lot as an entirety or in separate parcels, as the Agent, in its sole discretion, may determine. The
Agent shall not be obligated to make any such sale pursuant to any such notice. The Agent may, without notice or publication, adjourn any public or private sale or cause the same to be adjourned from time to time by announcement at the time and
place fixed for the sale, and such sale may be made at any time or place to which the same may be adjourned. The Agent, instead of exercising the power of sale herein conferred upon it, may proceed by a suit or suits at law or in equity to foreclose
the Security Interests and sell the Collateral, or any portion thereof, under a judgment or decree of a court or courts of competent jurisdiction. 
 Section 9. Application of Collateral and Proceeds. The proceeds of any sale of, or other realization upon, all or any part of the Collateral shall be applied in the following order of
priorities: (a) first, to the payment of the costs and expenses of such collection, sale or other realization, including reasonable out-of-pocket costs and expenses of the Agent and the fees and expenses of its agents and counsel, and all
expenses, and advances made or incurred by the Agent in connection therewith; (b) second, to the payment of the Obligations in each case equally and ratably in accordance with the respective amounts thereof then due and owing to each of the
Secured Parties; and (c) finally, to pay to the Debtor, or its successors or assigns, or as a court of competent jurisdiction may direct, any surplus then remaining from such proceeds. 
 Section 10. Attorney-in-Fact. Without limiting any rights or powers granted by this Agreement
to the Agent while no Event of Default has occurred and is continuing, upon the occurrence and during the continuance of any Event of Default, the Agent is hereby appointed the attorney-in-fact of the Company for the purpose of carrying out the
provisions of this Agreement and taking any action and executing any instruments which the Agent may deem necessary or advisable to accomplish the purposes hereof, which appointment as attorney-in-fact is irrevocable and coupled with an interest.
Without limiting the generality of the foregoing, so long as the Secured Parties shall be entitled under this Agreement to make collections in respect of the Collateral, the Agent shall have the right and power to receive, endorse and collect all
checks made payable to the order of the Company representing any dividend, payment, or other distribution in respect of the Collateral or any part thereof and to give full discharge for the same. 
 Section 11. Termination of Security Interests; Release of Collateral. Upon the payment or other satisfaction in full of
the Obligations, the Security Interests shall terminate and all rights to the Collateral shall revert to the Debtor. Upon any such termination of the Security Interests or release of Collateral, the Agent will, at the Debtor’s expense, to the
extent permitted by law, execute and deliver to the Debtor such documents as the Debtor shall reasonably request to evidence the termination of the Security Interests or the release of such Collateral, as the case may be. 

 Section 12. Permitted Liens. The Debtor further covenants and agrees that
it will not grant any other lien in the Collateral (howsoever denominated) as long as any of the Obligations remains outstanding other than Permitted Liens (as defined below). The term “Permitted Liens” means any one or more of the
following: 
 (a) liens shown on Exhibit A attached hereto, each of which represents a security interest granted and perfected
prior to September     , 2009; 
 (b) liens for taxes, fees, assessments or other governmental charges or
levies, either not delinquent or being actively contested in good faith by the Debtor; 
 (c) purchase money liens (i) on
equipment acquired or held by the Debtor, where such lien was created in connection with the financing of the acquisition of such equipment, or (ii) existing on equipment when such equipment is or was acquired by the Debtor; provided, in each
case that the lien is limited to the specific item or items of equipment and improvements and proceeds thereof; 
 (d) liens
associated with licenses or sublicenses granted by the Debtor in the ordinary course of its business, and not otherwise prohibited by the terms of this Agreement, if such liens have no priority over the Security Interests; 
 (e) liens associated with licenses or sublicenses granted to the Debtor in the ordinary course of its business, in connection with the
Debtor’s leased premises or leased property, if such liens have no priority over the Security Interests; 
 (f) leases or
subleases granted in the ordinary course of the Debtor’s business, including in connection with the Debtor’s leased premises or leased property; or 
 (g) liens incurred in the extension, renewal, or refinancing of the indebtedness secured by liens described in subparagraphs (a) through and including (c) above, but any such extension, renewal
or replacement lien must be limited to the property encumbered by the existing lien and the principal amount of the indebtedness may not increase. 
 Section 13. Notices. All notices, demands, requests, consents, approvals, and other communications required or permitted hereunder shall be in writing and, unless otherwise specified
herein, shall be (a) personally served, (b) deposited in the mail, registered or certified, return receipt requested, postage prepaid, (c) delivered by reputable air courier service with charges prepaid, or (d) transmitted by
hand delivery, telegram, or facsimile, addressed as set forth below or to such other address as such party shall have specified most recently by written notice given in accordance herewith. Any notice or other communication required or permitted to
be given hereunder shall be deemed effective (i) upon hand delivery or delivery by facsimile, with accurate confirmation generated by

 
the transmitting facsimile machine, at the address or number designated below (if delivered on a business day during normal business hours where such notice is to be received), or the first
business day following such delivery (if delivered other than on a business day during normal business hours where such notice is to be received) or (ii) on the second business day following the date of mailing by express courier service or on
the fifth business day after deposited in the mail, in each case, fully prepaid, addressed to such address, or upon actual receipt of such mailing, whichever shall first occur. The addresses for such communications shall be for (i) the Debtor
as provided in the Securities Purchase Agreement for notices to the Company, (ii) the Agent at
                                         
   , and (iii) for each Secured Party as provided in the Securities Purchase Agreement for notices to the relevant Buyer. Any party hereto may from time to time change its address or facsimile number for notices under this Section
in the manner contemplated by the Securities Purchase Agreement. 
 Section 14. Miscellaneous. 
 (a) No failure on the part of the Agent to exercise, and no delay in exercising, and no course of dealing with respect to, any right, power
or remedy under this Security Interest Agreement shall operate as a waiver thereof; nor shall any single or partial exercise by the Agent of any right, power or remedy under this Security Interest Agreement preclude the exercise, in whole or in
part, of any other right, power or remedy. The remedies in this Security Interest Agreement are cumulative and are not exclusive of any other remedies provided by law. Neither this Security Interest Agreement nor any provision hereof may be changed,
waived, discharged or terminated orally but only by a statement in writing signed by the party against which enforcement of the change, waiver, discharge or termination is sought. 
 (b) Unless otherwise defined herein, or unless the context otherwise requires, all terms used herein which are defined in the Florida
Uniform Commercial Code have the meanings therein stated. 
 (c) The execution and delivery by Debtor of this Security Interest
Agreement and all documents delivered in connection herewith have been duly and validly authorized by all necessary corporate action of Debtor and this Agreement and all documents delivered in connection herewith have been duly and validly executed
and delivered by Debtor. The execution and delivery by Debtor of this Security Interest Agreement and all documents delivered in connection herewith will not result in a breach or default of or under the Certificate of Incorporation, By-laws or any
agreement, contract or indenture of Debtor. This Security Interest Agreement and all documents delivered in connection therewith are legal, valid and binding obligations of Debtor enforceable against Debtor in accordance with their terms.

 (d) In the event that any action is taken by Debtor or Secured Party in connection with the this Security Interest Agreement,
or any related document or matter, the losing party in such legal action, in addition to such other damages as he or it may be required to pay, shall pay reasonable attorneys’ fees to the prevailing party. 

 Section 15. Separability. If any provision hereof shall prove invalid or
unenforceable in any jurisdiction whose laws shall be deemed applicable, the other provisions hereof shall remain in full force and effect in such jurisdiction and shall be liberally construed in favor of the Secured Party. 
 Section 16. Governing Law. 
 (a) This Security Interest Agreement shall be governed by and construed in accordance with the laws of the State of Florida for contracts to be wholly performed in such state and without giving effect to
the principles thereof regarding the conflict of laws. Each of the parties consents to the exclusive jurisdiction of the federal courts whose districts encompass any part of the County of Broward or (except with respect to issues relating to the
copyright in and to the software, as contemplated by Section 7 hereof, which shall exclusively be in the aforesaid federal courts) of the state courts of the State of Florida sitting in the County of Broward in connection with any dispute
arising under this Security Interest Agreement and hereby waives, to the maximum extent permitted by law, any objection, including any objection based on forum non coveniens, to the bringing of any such proceeding in such jurisdictions or to
any claim that such venue of the suit, action or proceeding is improper. To the extent determined by such court, the Debtor shall reimburse the Secured Party for any reasonable legal fees and disbursements incurred by the Secured Party in
enforcement of or protection of any of its rights under this Security Interest Agreement. Nothing in this Section shall affect or limit any right to serve process in any other manner permitted by law. 
 (b) The Debtor and the Secured Party acknowledge and agree that irreparable damage would occur in the event that any of the provisions of
this Security Interest Agreement were not performed in accordance with their specific terms or were otherwise breached. It is accordingly agreed that the parties shall be entitled to an injunction or injunctions to prevent or cure breaches of the
provisions of this Security Interest Agreement and to enforce specifically the terms and provisions hereof, this being in addition to any other remedy to which any of them may be entitled by law or equity. 
 Section 17. Jury Trial Waiver. The Debtor and the Secured Party hereby waive a trial by jury in any action, proceeding or
counterclaim brought by either of the parties hereto against the other in respect of any matter arising out of or in connection with the Debenture or this Security Interest Agreement. 
 Section 18. Assignment. Only in connection with the transfer of the rights under the Transaction Agreements in accordance
with their terms, a Secured Party may assign or transfer the whole or any part of its security interest granted hereunder. Any transferee of the Collateral shall be vested with all of the rights and powers of the assigning Secured Party hereunder
with respect to the Collateral. 

 Section 19. Agent. Each Secured Party agrees to appoint Gulf Pointe
Capital, LLC. as its Agent for purposes of this Agreement. The Agent may employ agents and attorneys-in-fact in connection herewith and shall not be responsible for the negligence or misconduct of any such agents or attorneys-in-fact selected by it
in good faith. 
 [Balance of page intentionally left blank] 

 Section 19. Waiver. The Debtor waives any right that it may have to
require Secured Party to proceed against any other person, or proceed against or exhaust any other security, or pursue any other remedy Secured Party may have. 
 IN WITNESS WHEREOF, the Parties have executed this Security Interest Agreement as of the day, month and year first above written. 
 SECURED PARTIES (named in Schedule 1): 
  

	
	  

	[Name of Secured Party]

  

			
	By:	 	  

	
	  

	 Print name and title

  

			
	DEBTOR:
	OmniComm Systems, Inc.
		
	By:	 	  

		 	        Ronald T. Linares, Chief Financial Officer

  

			
	AGENT
	Gulf Pointe Capital, LLC

  

			
	By:	 	  

	
	  

	 Print name and title

  

 SCHEDULE 1 
 The Secured Parties are: 
  

			
	 Name
	  	 Address

	Cornelis Wit	  	 2101 Commercial Blvd., Suite 4000
 Ft. Lauderdale, FL 33309

	Leonard G. Epstein	  	302 Prospect St., La Jolla, Ca. 92037
	Aspen Opportunity Fund	  	Need address
	Steve Jones Pension Fund	  	Need address
	Delos Investment	  	Need address

  

 1 

 EXHIBIT A 
 EXCEPTIONS TO REPRESENTATIONS 
  

	1.	NONE. (There are no Permitted Liens as that term is defined below or as referred in the Security Agreement to which this Exhibit A is attached.)

 All of the above exceptions to representations on this Exhibit A shall be collectively referred to and defined as the
“Permitted Liens” and individually as a “Permitted Lien”. 
  

	2.	Each Permitted Lien has priority over the security interest granted to the Secured Parties named in the current Security Agreement 

 The Company may not, after the date hereof, grant a security interest in the Collateral, even if such interest is junior in all respects to the security
interest of the Secured Party. 
  

 Exhibit A - Page 1 

 EXHIBIT B 
 ADDITIONAL INFORMATION RE COLLATERAL, ETC. 
 Collateral, except Intellectual Property – See
Exhibit C. 
 “Software” includes, but is not limited to: 
 Trial Master, version 3.0 
 Trial Master, version 4.0 
 Additional Representations and Warranties – None. 
 Other Addresses – None. 
 OMNICOMM SYSTEMS, INC. 
 Fixed Assets 
 July 31, 2009 
 1 of 2 Cubicle Installments 
 10 Trackit License
Upgrades 
 19 RAM Memories to upgrade Laptops 
 2 HP 10k Servers and 1 HP 15k Server for UAT 
 2 HP 4GB Fully Buffered Dimm 
 2 HP 8GB Fully Buffered Dimm 
 2 HP Cpe 4Y ProLiant
DL 380 
 2 HP CPe 4Y ProLiant DL 380 
 2 HP Workstations 
 2 of 2 Cubicle Installments 
 2 ProLiant DL 380 G5 Servers 
 21 Monitors ViewSonic 
 269-04180 MS Office Windows XP/2000 Freight and MSDN 2 Year Subscription 
 286713-B22 Compaq 36.4GB U3 SCSI HS HDD for Compaq Server 
 3 HP Computers (Credit) 
 300679B21 Compaq 1GB Mem Upgrade PC2100 DDR-M for Compaq Server 
 333714B21 Xeon 3.2g IM Processor Kit for Compaq Server 
 33705-001 Compaq Proliant 3.2GHZ Server

 4 Batteries and Memories for IBM / Credit Reimbursement for Stolen Laptop 
 4 Hard Drives 
 4 HP DX2000 Desktop PC’s 
 4 IBM Laptops for Sales Staff with Extended Warranty 
 4 Kingston Memories for HP/Compact 
 A/C Unit in Server Room 
  

 Exhibit B - Page 3 

 Abacus - e-mail migration software and antivirus 
 Abacus Computer (Directory cleanup & rix replication) 
 Access Control System for First Floor Office 
 Accrued Computer Expenses (2007) 
 Active PDF Software 
 Adobe Captivate 4 

ANTS Load Professional Officer 
 Avirom & Associates Inc. 
 Blueprint-1st Year Maintenance & Support 
 BMC Service Desk Express 
 Cabling for First Floor
Office 
 Cat5e Cabling in New Office 
 Center Analyst Edition Concurrent User License 
 Center Nalysis Edition Seat License 
 Changes on Audit Files 
 Circuit Installation

 CISCO-AC Power Cord for Server 
 Cleaning of Telephone Systems and Installation of Backbone Cables 
 Collabnet Software (License Fee and Support) 
 Collabnet-SFEE Installation 
 Compaq Memory Upgrade

 Compaq Power Supply DL 380G3 for Compaq Server 
 Computer & Equipment 
 Computer Hardware and Servers 
 Computer Parts 
 Computer with Software 

Computer with Software 
 Computer/Software

 Computers 
 Computers 
 Computers 
 Computers 
 Computers and Equipment 
 Computers and Equipment

 Computers and Hardware 
 Computers
and Software 
 Computers with Software 
 Configurable HP ProLiant DL365 Server/HP Care Pack/2 HP 146 GB 
 Construction at New Office 
 Consulting and Product Integration Services. Sync/Smart into TrialMaster 
 Crystall Ball Professional Version 7. Intro. & Advanced Training Software 
  

 Exhibit B - Page 4 

 Data Export Module (Theradex) 
 Data Phone Wire and Cable 
 Dell Laptop - Lattitude D620 
 Dell Laptop - Lattitude D620 
 Dell Lattitude D 620

 Dell Monitors 
 Dell Poweredge 1855
Xeon 800 
 Dell Poweredge 1855 Xeon 800 
 Demo Server 
 Design Model for Theradex 
 Design of new Website 
 Desk Express Maintenance 
 Development Hardware Upgrades 
 Digital Certificate
fo Exchange Server SSL 
 Disconnect Electricity at Old Office and Reconnect at New Office 
 Ecost Credit 
 E-Cost; Hard Drive for Ken Light and
Delia Parman 
 Electrical Services as per Proposal # 13783 
 E-mail Support dor 1 Developer 
 Engineering Drawings-Area Billing 
 Equity Focus Annual License 
 eRT EDC Software

 Five HP Computers and one extra Monitor from E-Cost 
 Five Westinhouse 42 LCD Monitors” 
 Four Dell - Lattitude D630 Intel Core 2 Duo T7300

 Four PC’s and Eight Monitors 
 Four PC’s and Five Monitors 
 Fracy’s, Inc. - Post Processor CR 
 Fracys, Inc.-Data Export Module Post-Processor 
 Front Door Intercom 
 Furniture 
 Furniture for Downstairs Suite

 Furniture for Suite 4600 
 Generator
Task-Provide Electronic Autocad File to Kravit Architecture 
 Gilead Network Cable & Patches 
 Hard Drives 
 Hard Drives Memory Upgrades

 Height Interiors Credit 
 HP 36.4GB
Hard Drives 
 HP Care Pack 3yrs 4hrs 
 HP Care Pack-3 years 4 hours 13 x 5 ProLiant DL320’s 
 HP Color Laser Printer 
  

 Exhibit B - Page 5 

 HP Configurable HP ProLiant DL320’s Server Dual-Core Intel 
 HP Credit on previous purchase 
 HP Direct

 HP Formerly Mercury Interact 
 HP
Formerly Mercury Interact 
 HP formerly Mercury Interact 
 HP Hot Plugs 
 HP Hot Plugs and Power Cords 
 HP Laptop for Murali Aiyar 
 HP Laser Printer

 HP Monitors (2) 
 HP Power Supply

 HP ProCurve Switch 
 HP Procurve
Switch 
 HP ProCurve Switch + Shipping 
 HP ProLiant DL 360G5 Server 
 HP ProLiant DL380 Server 
 HP SC320e SCSI Host Bus Adapter/Shipping & Handling/Tax 
 HP Server 
 HP Server 
 HP Server 
 HP Server, Processor, Hard Drive, Parts, Taxes, and Shipping 
 HP Servers and Computer Hardware 
 HP Shipping Cost 
 HP Shipping Cost 
 HP Smart Buy
 1/8 G2 Ultrium 448 Autoloader
Bunde/Shipping & Handling/Tax 
 HP Switch-Atlanta 
 HP Workstation xw6200. Refer to PO# 03/08/05 
 HP Xeon 3.0 (8) 
 HP XW 6000 Xeon 
 HP-Host Bus Adapter 
 Hyena Licensing 
 IBM Thinkpad G41 with Memory
Upgrade and Extended Warranty 
 Installation and Wiring of Circuits 
 Installation of 240 Volt for UPS 
 Insurance Reimbursement for Stolen Laptop 
 Intel Processor Upgrade 
 Interact Act 2000 v5.0 5
User 
 J4862A Proccurve 10/100TX Module 24P / Office Equipment 
 Key Reader 
 Kravit Architectural-Engineering Services 
  

 Exhibit B - Page 6 

 Kravit Architectures 
 Laptop and Software for Leigh Carr 
 Laptop Dell - Lattitude D620 
 Laptop for Heather Fisher 
 Laptop for New Employee

 Laptop for QMS 
 Laptop for Sean
Dickens (Includes Shipping Docking and Tax) 
 Laptop for Thomas Wells (includes shipping and tax) 
 Laptop HP Compaq/Shipping & Handling/Tax 
 Laptops HP (2) 
 Laptops for Parman Loeffers and Lange 
 Leasehold Improvements 
 Leasehold Improvements 
 Lenovo-German’s Laptops 
 LGX Ad Hoc Report
Builder 
 LGX Ad Hoc Report Builder 
 McAfee Total Virus Defense MSDN Universal License and PC Anywhere v 10.5 User 
 Mercury Functional Testing 9.0 
 Mercury QA Testing Tools with Maintenance 
 Mercury
Quote # 1-9BXEHE 
 Micro Age 5 Pck MSDN Open Licenses and Software Plus 1-20 CAL License Pack 
 Microsoft Exchange Standard 2007 User’s License 
 Monitor 
 Monitors 
 MSQL
Servers and Licenses 
 New Bandwidth for new Atlanta Place 
 New Booth Display 
 New Data and Voice Nodes for New Cubicles fpr QA Department 
 New Data and Voice Nodes for New Cubicles in Conference Room Pr. Managers Kova 
 Nine Monitors 
 Office Furniture for Ron Linares 
 Office Furniture for Suite 1950 
 Office Furniture
Warehouse Refund of Overpayment 
 Office Furniture Workstations 
 Office Hardware-Computers 
 Office Hardware-Computers 
 Office Hardware-Computers 
 Office Refrigerator

 Office Security System 
 Office
Software 
 Office Software 
 Office
Software 
  

 Exhibit B - Page 7 

 Office Software 
 Office Software Windows 2000 
 Office Supplies for Ron Linares 
 One Dell - Lattitude D620 
 One Dell - Lattitude
D630 Intel Core 2 Duo T7300 
 One Dell - Lattitude D630, Intel Core 2 Duo T7500 
 One Dell - Lattitude D630, Intel Core 2 T7250 
 One Dell - Lattitude D630, Intel Core Duo T7300

 One Dell 300 GB Hard Drive 
 One Dell
300 GB Hard Drive 
 One Dell XPS M1210 
 One Dell XPS M1210 Intel Core 2 Duo 
 One HP 4GB Server with HP Kit and 3 year Warranty 
 One HP Computer (Credit) 
 One HP Computer with
sales tax and shipping 
 One HP ProLiant Server DL 320 with rack and tapes 
 One HP ProLiant Server with Carepack 
 One JDI Primera BravoPro DVD Publisher 
 One JLI Primera ADL - Max Printer 
 Oracle
Management and Support 
 Oracle Software Update (License and Support) Oracle Thesaurus Management 
 Orasi Software 
 Parts to upgrade G5 DL 380 Server

 Phones 
 Phones from Retele
Communications 
 POMOdc 5750r M/AX2-40 
 PowerEdge 1855 Xeon 800 
 ProCurve Module 
 Purchase of Generator 
 Rebuild Website 
 Replacement Firewall 
 Retele Communications Credit

 RFP Mainstreet Credit 
 RFP
Mainstreet Credit 
 RFP Mainstreet Reimbursement 
 Ricky’s Electric 
 Ricky’s Electric-Installation of Wired Outlets 
 Ricky’s Electric-Labor 
 Ricky’s
Electric-Wired Outlets 
 Sarb Ox Pro Software 
 Sea Gate Hard Drvie and HP Bus Adaptor 
  

 Exhibit B - Page 8 

 Second Draw on Construction Contract 
 Server Replacement Parts 
 Seven Dell Blade Enclosure and PE 1955 Blades 
 SFEE Term Standard User License for 10 users for one year 
 Six 20 LCD Monitors” 
 Six LCD 19 Monitors” 
 Sixteen 1 GB Modules for Dell PowerEdge 1855 Server 
 Smith-HP Workstation 
 Smith-MicroSofter Server 2000 plus 20 users 
 Smith-New Production Server with Hard Drive Memory and Power Supply Upgrades 
 Software 
 Software-Battery Backups 
 Software-Memory & Redundant Power Supply 
 SOX Compliance Software 
 SQL Server & Microsoft Server 
 Startech -
Phone System 
 Stock Option Software and Maintenance 
 Sturgess Co. 20’x20’ Floor Level and Two-Story Exhibits 
 Sturgess Co. 20’x20’
Two Story Exhibit 
 SWSQL Server PC Amex and 534-00777 MSDN Open 
 SWSQL Server Standard Edition Freight and 2 MSDN Open Licenses for New Develop 
 Symanthec Express
Mail Security for Exchange 
 Telephones and Headsets (RETELE) 
 Ten Dell 4 GB Memory Modules for Dell PowerEdge 1855 Server 
 Three Hard Copies Beta Model plus
Shipping 
 Three HP Computers 
 Tigerdirect.com-8 Port KVM Switch with Cables Kit 
 Training Requirements Center Analyst Essentials (3days) 
 Trial Master 
 Trio Computers-HP Server 

Truck Rental 
 Twelve 1 GB Modules for Dell
PowerEdge 1750 Server 
 Two 19 Monitors 
 Two Blueprint Open Enrollment Licenses 
 Two Dell Blade 1955 Servers 
 Two HP Computers and one extra HP Monitor 
 Two HP Computers with Harware and Care Packs

 Two HP Computers; Nine Monitors; Six Hard Drives; One Printer; and One Server 
 Two HP TD for QC Sites 
 Two IBM Thinkpad T60 for Germany 
 Two Laptop Computers 
 Two PC’s and Four
Monitors 
  

 Exhibit B - Page 9 

 Two ProLiant DL 380 G5 Servers 
 Two HP ProLiant Servers 
 Two Used Compaq Computer Racks 
 Two wireless keyboards and mouses and one LCD 22 Monitor” 
 Vijay Laptop 
 Visual Studio Team System 
 Visual Studio Team System 2008 Team Server 
 Wireless Voice Conference Sound Station 
 Workstation for Development Team 
  

 Exhibit B - Page 10 

 EXHIBIT C 
 INTELLECTUAL PROPERTY 
 PATENTS 
  

					
	 PATENT
	  	 PATENT NUMBER
	  	 ISSUE DATE

	 None
	  		  	

 REGISTERED TRADEMARKS 
  

					
	 TRADEMARK
	  	 REGISTRATION
 NUMBER
	  	 ISSUE DATE

	 None
	  		  	

 TRADEMARK APPLICATIONS 
  

					
	 TRADEMARK
	  	 APPLICATION
 NUMBER
	  	 APPLICATION DATE

	 TrialMaster
	  	77/345,326	  	12/06/07
	 OmniTrain
	  	77/345,338	  	12/06/07
	 OmniLearn
	  	77/345,336	  	12/06/07
	 OmniComm Systems
	  	77/407,291	  	02/27/08
	 OmniVal
	  	77/407,305	  	02/27/08
	 OmniAssist
	  	77/407,320	  	02/27/08
	 OmniHost
	  	77/407,347	  	02/27/08
	 OmniAdvance
	  	77/407,376	  	02/27/08
	 First in Functionality
	  	77/409,365	  	02/2908
	 OmniReport
	  	77/409,378	  	02/29/08
	 TrialExplorer
	  	77/409,401	  	02/29/08
	 TrialBuilder
	  	77/409,424	  	02/29/08

  

 Exhibit C - Page 1 

 COPYRIGHTS 
  

					
	 COPYRIGHT TITLE
	  	 REGISTRATION
 NUMBER
	  	 REGISTRATION DATE

	 OmniComm quote website
	  	TXu001020090	  	01/25/01
	 OmniComm Web site script
	  	TX0005455240	  	01/25/01

  

 Exhibit C - Page 2 

 EXHIBIT D 
 INTELLECTUAL PROPERTY APPLICATIONS 
 See “Software” on Exhibit B 
  

 Exhibit D - Page 1Indenture

 Exhibit 4.1 
 EXECUTION VERSION 
  
  
  
 STREAM GLOBAL SERVICES, INC. 
 11.25% SENIOR SECURED NOTES DUE 2014 
  
  
 INDENTURE

 Dated as of October 1, 2009 
  
  
 WELLS FARGO
BANK, NATIONAL ASSOCIATION 
 as Trustee 
  
  
  

 CROSS-REFERENCE TABLE* 
  

			
	 Trust Indenture
     Act Section
	  	Indenture Section
		
	 310(a)(1)
	  	7.10
	       (a)(2)
	  	7.10
	       (a)(3)
	  	N.A.
	       (a)(4)
	  	N.A.
	       (a)(5)
	  	7.10
	       (b)
	  	7.10
	       (c)
	  	N.A.
	 311(a)
	  	7.11
	       (b)
	  	7.11
	       (c)
	  	N.A.
	 312(a)
	  	2.06
	       (b)
	  	13.03
	       (c)
	  	13.03
	 313(a)
	  	7.06
	       (b)(1)
	  	12.08
	       (b)(2)
	  	7.06, 7.07
	       (c)
	  	7.06, 13.02
	       (d)
	  	7.06
	 314(a)
	  	4.03, 4.04, 13.02,
 13.05

	       (b)
	  	12.08
	       (c)(1)
	  	13.04
	       (c)(2)
	  	13.04
	       (c)(3)
	  	N.A.
	       (d)
	  	12.08
	       (e)
	  	13.05
	       (f)
	  	N.A.
	 315(a)
	  	7.01
	       (b)
	  	7.05, 13.02
	       (c)
	  	7.01
	       (d)
	  	7.01
	       (e)
	  	6.11
	 316(a) (last sentence)
	  	2.10
	       (a)(1)(A)
	  	6.05
	       (a)(1)(B)
	  	6.04
	       (a)(2)
	  	N.A.
	       (b)
	  	6.07
	       (c)
	  	13.14
	 317(a)(1)
	  	6.08
	       (a)(2)
	  	6.09

  

	*	N.A. means not applicable. 

 This
Cross-Reference Table is not part of this Indenture 

			
	 Trust Indenture
     Act Section
	  	Indenture Section
		
	       (b)
	  	2.05
	 318(a)
	  	13.01
	       (b)
	  	N.A.
	       (c)
	  	13.01

 TABLE OF CONTENTS 
  

					
	 	  	 	  	Page
	 ARTICLE ONE
 DEFINITIONS AND INCORPORATION
 BY REFERENCE

			
	Section 1.01	  	Definitions	  	1
	Section 1.02	  	Other Definitions	  	37
	Section 1.03	  	Incorporation by Reference of Trust Indenture Act	  	38
	Section 1.04	  	Rules of Construction	  	38
	
	 ARTICLE TWO
 THE NOTES

			
	Section 2.01	  	Form and Dating	  	39
	Section 2.02	  	Execution and Authentication	  	40
	Section 2.03	  	Methods of Receiving Payments on the Notes	  	40
	Section 2.04	  	Registrar and Paying Agent	  	40
	Section 2.05	  	Paying Agent to Hold Money in Trust	  	41
	Section 2.06	  	Holder Lists	  	41
	Section 2.07	  	Transfer and Exchange	  	41
	Section 2.08	  	Replacement Notes	  	52
	Section 2.09	  	Outstanding Notes	  	53
	Section 2.10	  	Treasury Notes	  	53
	Section 2.11	  	Temporary Notes	  	53
	Section 2.12	  	Cancellation	  	53
	Section 2.13	  	Defaulted Interest	  	54
	Section 2.14	  	CUSIP Numbers	  	54
	
	 ARTICLE THREE
 REDEMPTION AND OFFERS TO PURCHASE

			
	Section 3.01	  	Notices to Trustee	  	54
	Section 3.02	  	Selection of Notes to Be Redeemed	  	54
	Section 3.03	  	Notice of Redemption	  	55
	Section 3.04	  	Effect of Notice of Redemption	  	56
	Section 3.05	  	Deposit of Redemption Price	  	56
	Section 3.06	  	Notes Redeemed in Part	  	56
	Section 3.07	  	Optional Redemption	  	56
	Section 3.08	  	Repurchase Offers	  	57
	
	 ARTICLE FOUR
 COVENANTS

			
	Section 4.01	  	Payment of Notes	  	59
	Section 4.02	  	Maintenance of Office or Agency	  	59
	Section 4.03	  	Reports	  	60
	Section 4.04	  	Compliance Certificate	  	61
	Section 4.05	  	Taxes	  	61

  

 i 

					
	Section 4.06	  	Stay, Extension and Usury Laws	  	62
	Section 4.07	  	Restricted Payments	  	62
	Section 4.08	  	Dividend and Other Payment Restrictions Affecting Restricted Subsidiaries	  	65
	Section 4.09	  	Incurrence of Indebtedness and Issuance of Preferred Stock	  	67
	Section 4.10	  	Asset Sales	  	70
	Section 4.11	  	Transactions with Affiliates	  	73
	Section 4.12	  	Liens	  	75
	Section 4.13	  	Business Activities	  	75
	Section 4.14	  	Offer to Repurchase upon a Change of Control	  	75
	Section 4.15	  	Limitation on Layering	  	76
	Section 4.16	  	Designation of Restricted and Unrestricted Subsidiaries	  	76
	Section 4.17	  	Payments for Consent	  	77
	Section 4.18	  	Guarantees	  	77
	Section 4.19	  	Additional Amounts	  	77
	Section 4.20	  	Perfection of Certain Security Interests Post-Closing	  	79
	Section 4.21	  	Corporate Existence	  	79
	
	 ARTICLE FIVE
 SUCCESSORS

			
	Section 5.01	  	Merger, Consolidation or Sale of Assets	  	80
	Section 5.02	  	Successor Corporation Substituted	  	80
	
	 ARTICLE SIX
 DEFAULTS AND REMEDIES

			
	Section 6.01	  	Events of Default	  	81
	Section 6.02	  	Acceleration	  	83
	Section 6.03	  	Other Remedies	  	84
	Section 6.04	  	Waiver of Past Defaults	  	84
	Section 6.05	  	Control by Majority	  	84
	Section 6.06	  	Limitation on Suits	  	85
	Section 6.07	  	Rights of Holders of Notes to Receive Payment	  	85
	Section 6.08	  	Collection Suit by Trustee	  	85
	Section 6.09	  	Trustee May File Proofs of Claim	  	86
	Section 6.10	  	Priorities	  	86
	Section 6.11	  	Undertaking for Costs	  	86
	Section 6.12	  	Delay or Omission Not Waiver	  	87
	
	 ARTICLE
 SEVEN TRUSTEE

			
	Section 7.01	  	Duties of Trustee	  	87
	Section 7.02	  	Certain Rights of Trustee	  	88
	Section 7.03	  	Individual Rights of Trustee	  	89
	Section 7.04	  	Trustee’s Disclaimer	  	89
	Section 7.05	  	Notice of Defaults	  	90
	Section 7.06	  	Reports by Trustee to Holders of the Notes	  	90
	Section 7.07	  	Compensation and Indemnity	  	90
	Section 7.08	  	Replacement of Trustee	  	91
	Section 7.09	  	Successor Trustee by Merger, Etc.	  	92

  

 ii 

					
	Section 7.10	  	Eligibility; Disqualification	  	92
	Section 7.11	  	Preferential Collection of Claims Against Company	  	92
	
	 ARTICLE EIGHT
 DEFEASANCE AND COVENANT DEFEASANCE

			
	Section 8.01	  	Option to Effect Legal Defeasance or Covenant Defeasance	  	92
	Section 8.02	  	Legal Defeasance and Discharge	  	92
	Section 8.03	  	Covenant Defeasance	  	93
	Section 8.04	  	Conditions to Legal or Covenant Defeasance	  	93
	Section 8.05	  	Deposited Money and Government Securities to Be Held in Trust; Other Miscellaneous Provisions	  	94
	Section 8.06	  	Repayment to the Company	  	95
	Section 8.07	  	Reinstatement	  	95
	
	 ARTICLE NINE
 AMENDMENT, SUPPLEMENT AND WAIVER

			
	Section 9.01	  	Without Consent of Holders of Notes	  	95
	Section 9.02	  	With Consent of Holders of Notes	  	97
	Section 9.03	  	Compliance with Trust Indenture Act	  	98
	Section 9.04	  	Revocation and Effect of Consents	  	98
	Section 9.05	  	Notation on or Exchange of Notes	  	98
	Section 9.06	  	Trustee to Sign Amendments, Etc.	  	98
	
	 ARTICLE TEN
 NOTE GUARANTEES

			
	Section 10.01	  	Guarantee	  	99
	Section 10.02	  	Limitation on Guarantor Liability	  	100
	Section 10.03	  	Execution and Delivery of Note Guarantee	  	100
	Section 10.04	  	Guarantors May Consolidate, Etc., on Certain Terms	  	101
	Section 10.05	  	Release of Guarantor	  	101
	
	 ARTICLE ELEVEN
 SATISFACTION AND DISCHARGE

			
	Section 11.01	  	Satisfaction and Discharge	  	102
	Section 11.02	  	Deposited Money and Government Securities to Be Held in Trust; Other Miscellaneous Provisions	  	103
	Section 11.03	  	Repayment to the Company	  	103
	
	 ARTICLE TWELVE
 COLLATERAL AND SECURITY

			
	Section 12.01	  	Security Interest	  	104
	Section 12.02	  	Intercreditor Agreement	  	104
	Section 12.03	  	Collateral Trust Agreement	  	105
	Section 12.04	  	Equal and Ratable Sharing of Collateral by Holders of Priority Lien Debt	  	105
	Section 12.05	  	Ranking of Priority Liens	  	105
	Section 12.06	  	Release of Liens in Respect of Notes	  	106

  

 iii 

					
	Section 12.07	  	Relative Rights	  	107
	Section 12.08	  	Compliance with the Trust Indenture Act	  	107
	Section 12.09	  	Collateral Trustee	  	107
	Section 12.10	  	Further Assurances	  	108
	
	 ARTICLE THIRTEEN
 MISCELLANEOUS

			
	Section 13.01	  	Trust Indenture Act Controls	  	108
	Section 13.02	  	Notices	  	109
	Section 13.03	  	Communication by Holders of Notes with Other Holders of Notes	  	110
	Section 13.04	  	Certificate and Opinion as to Conditions Precedent	  	110
	Section 13.05	  	Statements Required in Certificate or Opinion	  	111
	Section 13.06	  	Rules by Trustee and Agents	  	111
	Section 13.07	  	No Personal Liability of Directors, Officers, Employees and Stockholders	  	111
	Section 13.08	  	Governing Law	  	111
	Section 13.09	  	Consent to Jurisdiction	  	111
	Section 13.10	  	No Adverse Interpretation of Other Agreements	  	112
	Section 13.11	  	Successors	  	112
	Section 13.12	  	Severability	  	112
	Section 13.13	  	Counterpart Originals	  	112
	Section 13.14	  	Acts of Holders	  	112
	Section 13.15	  	Benefit of Indenture	  	113
	Section 13.16	  	Table of Contents, Headings, Etc.	  	113

 EXHIBITS 
  

			
	Exhibit A	 	FORM OF NOTE
		
	Exhibit B	 	FORM OF CERTIFICATE OF TRANSFER
		
	Exhibit C	 	FORM OF CERTIFICATE OF EXCHANGE
		
	Exhibit D	 	FORM OF CERTIFICATE FROM ACQUIRING INSTITUTIONAL ACCREDITED INVESTOR
		
	Exhibit E	 	FORM OF NOTATION OF GUARANTEE
		
	Exhibit F	 	FORM OF SUPPLEMENTAL INDENTURE TO BE DELIVERED BY SUBSEQUENT GUARANTORS

  

 iv 

 INDENTURE, dated as of October 1, 2009, among Stream Global Services, Inc., a
Delaware corporation (the “Company”), the Guarantors (as defined below) listed on the signature pages hereto and Wells Fargo Bank, National Association, a nationally chartered banking association, as trustee. 
 The Company has duly authorized the execution and delivery of this Indenture to provide for the issuance from time to time of its 11.25%
senior secured notes due 2014 (the “Notes”) to be issued in one or more series as provided in this Indenture. The Guarantors have duly authorized the execution and delivery of this Indenture to provide for a guarantee of the
Notes and of certain of the obligations of the Company hereunder. All things necessary to make this Indenture a valid agreement of the Company and the Guarantors, in accordance with its terms, have been done. 
 The Company, the Guarantors and the Trustee agree as follows for the benefit of each other and for the equal and ratable benefit of the
Holders (as defined below) of the Notes: 
 ARTICLE ONE 
 DEFINITIONS AND INCORPORATION 
 BY REFERENCE 
 Section 1.01 Definitions. 
 “144A Global Note” means a global note substantially in the form of Exhibit A hereto bearing the Global Note Legend and the Private Placement Legend and deposited with or on behalf
of, and registered in the name of, the Depositary or its nominee, that shall be issued in a denomination equal to the outstanding principal amount of the Notes sold in reliance on Rule 144A. 
 “ABL Collateral Agent” means Wells Fargo Foothill, LLC, in its capacity as agent under the ABL Credit Facility, together
with its successors and assigns in such capacity and any Person in a similar capacity in any refinancing or replacement thereof. 
 “ABL Credit Facility” means that certain credit agreement, to be dated as of the date hereof, by and among the Company, the Subsidiaries (whether as borrowers or guarantors) of the Company party thereto, Wells Fargo
Foothill, LLC, as agent and the other agents and lenders party thereto from time to time, and Wells Fargo Foothill, LLC and Goldman Sachs Lending Partners LLC (or a designated affiliate thereof), as co-arrangers, and any related notes, Guarantees,
collateral documents, instruments and agreements executed in connection therewith, and in each case as amended, restated, adjusted, waived, renewed, modified, refunded, replaced, restated, restructured, increased, supplemented or refinanced in whole
or in part from time to time, regardless of whether such amendment, restatement, adjustment, waiver, modification, renewal, refunding, replacement, restatement, restructuring, increase, supplement or refinancing is with the same financial
institutions (whether as agents or lenders) or otherwise. 
 “ABL Debt” means 
 (1) Indebtedness of the Company and its Restricted Subsidiaries outstanding under the ABL Credit Facility on the date of
this Indenture or incurred from time to time after the date of this Indenture under the ABL Credit Facility; and 
 (2) additional Indebtedness (including letters of credit and reimbursement obligations with respect thereto) of the Company or any Restricted Subsidiary thereof that is secured equally and ratably with the Indebtedness described in clause
(1) of this definition by senior Liens on Primary ABL Collateral and the Foreign ABL Collateral and junior Liens on Primary Notes Collateral that were permitted to be incurred and secured under each applicable ABL Document; provided, in
the case of any additional Indebtedness referred to in this clause (2), that: 
 (a) on or before the
date on which such additional Indebtedness is incurred by the Company or such Restricted Subsidiary, as applicable, such additional Indebtedness is designated by the Company, in an Officers’ Certificate delivered to the Collateral Trustee, as
“ABL Debt” for purposes of the Secured Debt Documents; provided that such Indebtedness may not be designated as both ABL Debt and Priority Lien Debt, or designated as both ABL Debt and Subordinated Lien Debt; and 
  

 1 

 (b) the collateral agent or other representative with respect to such
Indebtedness, the ABL Collateral Agent, the Collateral Trustee, the Company and each applicable Restricted Subsidiary have duly executed and delivered the Intercreditor Agreement (or a joinder to the Intercreditor Agreement or a new intercreditor
agreement substantially similar to the Intercreditor Agreement, as in effect on the date of this Indenture, and in a form reasonably acceptable to each of the parties thereto). 
 “ABL Debt Documents” means the ABL Credit Facility, any additional credit agreement or indenture related thereto and all
other loan documents, security documents, notes, guarantees, instruments and agreements governing or evidencing, or executed or delivered in connection with, the ABL Credit Facility. 
 “ABL Debt Obligations” means ABL Debt incurred or arising under the ABL Debt Documents and all other Obligations (excluding
any Obligations that would constitute ABL Debt), together with Banking Product Obligations of the Company or any Restricted Subsidiary thereof relating to services provided to the Company or any Restricted Subsidiary thereof that are secured, or
intended to be secured, by the ABL Debt Documents if the provider of such Banking Product Obligations has agreed to be bound by the terms of the Intercreditor Agreement or such provider’s interest in the Primary ABL Collateral is subject to the
terms of the Intercreditor Agreement. 
 “ABL Foreign Collateral” means all assets and properties of the
Foreign Subsidiaries of the Company which are subject to Liens securing the ABL Debt Obligations. 
 “ABL Lien
Cap” means, as of any date of determination, the greater of (1) the sum of (a) $100.0 million and (b) up to $15.0 million of Indebtedness incurred pursuant to Section 4.09(b)(xv) and (2) the
amount of the Borrowing Base as of such date, after giving pro forma effect to the incurrence of any ABL Debt and the application of the net proceeds therefrom. 
 “Acquired Debt” means, with respect to any specified Person: 
 (1) Indebtedness of any other Person existing at the time such other Person is merged with or into, or becomes a Subsidiary of, such specified Person, whether or not such Indebtedness is incurred in
connection with, or in contemplation of, such other Person merging with or into, or becoming a Restricted Subsidiary of, such specified Person; and 
 (2) Indebtedness secured by a Lien encumbering any asset acquired by such specified Person. 
 “Acquisition” means the acquisition of eTelecare Global Solutions, Inc. in a stock-for-stock exchange pursuant to a share exchange agreement, dated August 14, 2009, among the
Company, EGS Corp., a Philippine corporation, EGS Dutchco B.V., a corporation organized under the laws of the Netherlands and New Bridge International Investment Ltd., a British Virgin Islands company. 
  

 INDENTURE 
 2 

 “Act of Required Debtholders” means, as to any matter at any time:

 (1) prior to the Discharge of Priority Lien Obligations, a direction in writing delivered by the Secured Debt
Representative of each applicable Series of Secured Debt to the Collateral Trustee by or with the written consent of the holders of a majority of the sum of: 
 (a) the aggregate outstanding principal amount of Priority Lien Debt (including outstanding letters of credit whether or not
then drawn); and 
 (b) other than in connection with the exercise of remedies, the aggregate unfunded
commitments to extend credit which, when funded, would constitute Priority Lien Debt; and 
 (2) at any time
after the Discharge of Priority Lien Obligations, a direction in writing delivered to the Collateral Trustee by or with the written consent of the holders of Subordinated Lien Debt representing the Required Subordinated Lien Debtholders. 

For purposes of this definition, (1) Secured Debt registered in the name of, or Beneficially Owned by, the Company or any Affiliate of the Company
will be deemed not to be outstanding, and (2) votes will be determined in accordance with Section 7.2 of the Collateral Trust Agreement. 
 “Additional Notes” means an unlimited maximum aggregate principal amount of Notes (other than the Initial Notes) issued under this Indenture in accordance with Sections 2.02,
4.09 and 4.12 as part of the same series as the Initial Notes. 
 “Affiliate” of any specified
Person means any other Person directly or indirectly controlling or controlled by or under direct or indirect common control with such specified Person. For purposes of this definition, “control,” as used with respect to any Person, shall
mean the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies of such Person, whether through the ownership of voting securities, by agreement or otherwise; provided that beneficial
ownership of 10% or more of the Voting Stock of a Person will be deemed to be control. For purposes of this definition, the terms “controlling,” “controlled by” and “under common control with” shall have correlative
meanings. 
 “Agent” means any Registrar or Paying Agent. 
 “Applicable Premium” means, with respect to any Note on any redemption date, the greater of: 
 (1) 1.0% of the principal amount of the Note; or 
 (2) the excess of: 
 (a) the present value at such redemption date of (i) the redemption price of the Note at October 1, 2012 (such redemption price being set forth in Section 3.07(a)), plus
(ii) all required interest payments due on the Note through October 1, 2012 (excluding accrued but unpaid interest to the redemption date), computed using a discount rate equal to the Treasury Rate as of such redemption date plus 50
basis points; over 
  

 INDENTURE 
 3 

 (b) the principal amount of the Note. 
 “Applicable Procedures” means, with respect to any transfer or exchange of or for beneficial interests in any Global Note,
the rules and procedures of the Depositary, Euroclear and Clearstream that apply to such transfer or exchange. 
 “Asset
Sale” means: 
 (1) the sale, lease, conveyance or other disposition of any property or assets other
than Equity Interests of the Company; provided that the sale, lease, conveyance or other disposition of all or substantially all of the assets of the Company and the Company’s Restricted Subsidiaries taken as a whole will be governed by
Section 4.14 and/or Section 5.01 and not by Section 4.10; and 
 (2) the
issuance of Equity Interests by any of the Company’s Restricted Subsidiaries or the sale by the Company or any Restricted Subsidiary thereof of Equity Interests in any of its Restricted Subsidiaries (other than directors’ qualifying shares
or Investments by foreign nationals mandated by applicable law). 
 Notwithstanding the preceding, the following items shall be deemed
not to be Asset Sales: 
 (1) any single transaction or series of related transactions that involves property or
assets having a Fair Market Value of less than $2.0 million; 
 (2) a transfer of property or assets between or
among the Company and its Restricted Subsidiaries; 
 (3) an issuance of Equity Interests by a Restricted
Subsidiary of the Company to the Company or to another Restricted Subsidiary of the Company; 
 (4) the sale,
lease or other transfer of products, services or accounts receivable in the ordinary course of business and any sale or other disposition of damaged, worn-out or obsolete assets in the ordinary course of business (including the abandonment or other
disposition of intellectual property that is, in the reasonable judgment of the Company, no longer economically practicable to maintain or useful in the conduct of the business of the Company and its Restricted Subsidiaries taken as whole);

 (5) licenses and sublicenses by the Company or any of its Restricted Subsidiaries of software or intellectual
property in the ordinary course of business; 
 (6) any surrender or waiver of contract rights or settlement,
release, recovery on or surrender of contract, tort or other claims in the ordinary course of business; 
 (7)
the granting of Liens not prohibited by Section 4.12; 
 (8) the sale or other disposition of cash or
Cash Equivalents; 
 (9) a Restricted Payment that is permitted by Section 4.07 or a Permitted
Investment; 
 (10) the surrender or waiver of contract rights or settlement, release or surrender of a
contract, tort or other litigation claim in the ordinary course of business; and 
  

 INDENTURE 
 4 

 (11) the sale of Permitted Investments (other than sales of Equity Interests
of any of the Company’s Restricted Subsidiaries) made by the Company or any Restricted Subsidiary after the date hereof, if such Permitted Investments were (a) received in exchange for, or purchased out of the net cash proceeds of the
substantially concurrent sale (other than to a Subsidiary of the Company) of, Equity Interests of the Company (other than Disqualified Stock) or (b) received in the form of, or were purchased from the proceeds of, a substantially concurrent
contribution of common equity capital to the Company. 
 “Banking Product Obligations” means, with respect to
the Company or any Restricted Subsidiary, any obligations of the Company or such Restricted Subsidiary (a) owed to any holder of ABL Debt Obligations or an affiliate thereof in respect of any financial accommodation extended to the Company or
any Restricted Subsidiary by such Person (other than ABL Debt Obligations arising pursuant to the ABL Credit Agreement) including: (i) credit cards, (ii) credit card processing services, (iii) debit cards, (iv) purchase cards
(including so-called “procurement cards” or “P-cards”), (v) cash management or related services (including the Automated Clearing House processing of electronic fund transfers through the direct Federal Reserve Fedline
system), (vi) cash management, including controlled disbursement accounts or services, or (vii) transactions under agreements that provide for an interest rate, credit, commodity or equity swap, cap, floor, collar, forward foreign exchange
transaction, currency swap, cross currency rate swap, currency option, or any combination of, or option with respect to, these or similar transactions, for the purpose of hedging the Company’s or any Restricted Subsidiary’s exposure to
fluctuations in interest or exchange rates, loan, credit exchange, security, or currency valuations or commodity prices and (b) in respect of any other treasury management services (including, without limitation, services in connection with
operating, collections, payroll, trust, or other depository or disbursement accounts, including automated clearinghouse, e-payable, electronic funds transfer, wire transfer, controlled disbursement, overdraft, depositary, information reporting,
lock-box and stop payment services), commercial credit card and merchant card services, stored valued card services, other cash management services, or lock-box leases and other bank products or services related to any of the foregoing. 

“Bankruptcy Code” means Title 11 of the United States Code. 
 “Bankruptcy Law” means the Bankruptcy Code or any similar U.S. federal or state law for the relief of debtors. 

“Beneficial Owner” has the meaning assigned to such term in Rule 13d-3 and Rule 13d-5 under the Exchange Act, except
that in calculating the beneficial ownership of any particular “person” (as that term is used in Section 13(d)(3) of the Exchange Act), such “person” shall be deemed to have beneficial ownership of all securities that such
“person” has the right to acquire by conversion or exercise of other securities, whether such right is currently exercisable or is exercisable only upon the occurrence of a subsequent condition. The terms “Beneficially Owns” and
“Beneficially Owned” shall have a corresponding meaning. 
 “Board of Directors” means: 

(1) with respect to a corporation, the board of directors of the corporation or any committee thereof duly authorized to
act on behalf of such board; 
 (2) with respect to a Dutch company with limited liability, the board of
directors of such company; 
  

 INDENTURE 
 5 

 (3) with respect to a partnership, the Board of Directors of the general
partner of the partnership; 
 (4) with respect to a limited liability company, the managing member or members
or any controlling committee of managing members thereof; and 
 (5) with respect to any other Person, the board
or committee of such Person serving a similar function. 
 “Board Resolution” means a copy of a resolution
certified by the Secretary or an Assistant Secretary of the Company to have been duly adopted by the Board of Directors of the Company and to be in full force and effect on the date of such certification. 
 “Borrowing Base” means, as of any date, an amount equal to 85% of the face amount of all accounts receivable (whether
billed or unbilled) that were not more than 90 days past due owned by the Company and its Restricted Subsidiaries as of the end of the most recent month preceding such date for which internal financial statements are available. 
 “Broker-Dealer” has the meaning set forth in the Registration Rights Agreement. 
 “Business Day” means any day other than a Legal Holiday. 
 “Calculation Date” has the meaning set forth below in the definition of “Fixed Charge Coverage Ratio.”

 “Capital Lease Obligation” means, at the time any determination thereof is to be made, the amount of the
liability in respect of a capital lease that would at that time be required to be capitalized on a balance sheet in accordance with GAAP, and the Stated Maturity thereof shall be the date of the last payment of rent or any other amount due under
such lease prior to the first date upon which such lease may be prepaid by the lessee without payment of a penalty. 
 “Capital Stock” means: 
 (1) in the case of a corporation, corporate stock;

 (2) in the case of an association or business entity, any and all shares, interests, participations, rights
or other equivalents (however designated) of corporate stock; 
 (3) in the case of a partnership or limited
liability company, partnership or membership interests (whether general or limited); and 
 (4) any other
interest or participation that confers on a Person the right to receive a share of the profits and losses of, or distributions of assets of, the issuing Person, but excluding from all of the foregoing any debt securities convertible into Capital
Stock, whether or not such debt securities include any right of participation with Capital Stock. 
 “Cash
Equivalents” means: 
 (1) United States dollars; 
 (2) securities issued or directly and fully guaranteed or insured by the United States government or any agency or
instrumentality thereof (provided that the full faith and credit of the United States is pledged in support thereof) having maturities of not more than one year from the date of acquisition; 
  

 INDENTURE 
 6 

 (3) time deposits, demand deposits, money market deposits, certificates of
deposit and eurodollar time deposits with maturities of one year or less from the date of acquisition, bankers’ acceptances with maturities not exceeding one year from the date of acquisition and overnight bank deposits, in each case, with any
lender party to the ABL Credit Facility or with any domestic commercial bank having capital and surplus in excess of $500.0 million and a Thomson Bank Watch Rating of “B” or better; 
 (4) repurchase obligations with a term of not more than seven days for underlying securities of the types described in
clauses (2) and (3) of this definition entered into with any financial institution meeting the qualifications specified in clause (3) of this definition; 
 (5) commercial paper having one of the two highest ratings obtainable from Moody’s Investors Service, Inc. or
Standard & Poor’s Rating Services and in each case maturing within one year after the date of acquisition; 
 (6) securities issued by any state of the United States or any political subdivision of any such state or any public instrumentality thereof maturing within one year from the date of acquisition thereof
and having the highest rating obtainable from Moody’s Investors Service, Inc. or Standard & Poor’s Rating Services; 
 (7) money market funds at least 95% of the assets of which constitute Cash Equivalents of the kinds described in clauses (1) through (6) of this definition; 
 (8) currency other than United States dollars held by the Company or any of its Restricted Subsidiaries from time to time in
the ordinary course of business; 
 (9) securities held in the ordinary course of business that were issued by
or are directly and fully guaranteed by the sovereign nation or any agency thereof (provided that the full faith and credit of such sovereign nation is pledged in support thereof) in which the Company or any of its Restricted Subsidiaries is
conducting business having maturities of not more than one year from the date of acquisition; and 
 (10)
investments of the type and maturity described in clauses (3) through (5) of this definition of foreign obligors, which investments or obligors satisfy the requirements and have ratings described in such clauses. 

“Change of Control” means the occurrence of any of the following: 
 (1) the direct or indirect sale, lease, transfer, conveyance or other disposition (other than by way of merger or
consolidation), in one or a series of related transactions, of all or substantially all of the properties or assets of the Company and its Subsidiaries, taken as a whole, to any Person (including any “person” (as that term is used in
Section 13(d)(3) of the Exchange Act)) other than one or more of the Principals and their Related Parties; 
 (2) the adoption of a plan relating to the liquidation or dissolution of the Company; 
 (3) the
consummation of any transaction (including, without limitation, any merger or consolidation), the result of which is that any Person (including any “person” (as defined

  

 INDENTURE 
 7 

 
above)), other than the Principals and their Related Parties or a Permitted Group, becomes the Beneficial Owner, directly or indirectly, of more than 50% of the Voting Stock of the Company,
measured by voting power rather than number of shares; 
 (4) the first day on which a majority of the members
of the Board of Directors of the Company are not Continuing Directors; or 
 (5) the Company consolidates with,
or merges with or into, any Person, or any Person consolidates with, or merges with or into, the Company, in any such event pursuant to a transaction in which any of the outstanding Voting Stock of the Company or such other Person is converted into
or exchanged for cash, securities or other property, other than any such transaction where the Voting Stock of the Company outstanding immediately prior to such transaction constitutes or is converted into or exchanged for a majority of the
outstanding shares of the Voting Stock of such surviving or transferee Person (immediately after giving effect to such transaction); provided that a consolidation or merger that otherwise would constitute a Change of Control pursuant to this
clause (5) shall not constitute a Change of Control if, after giving effect to such transaction, the Principals and their Related Parties (a) Beneficially Own more of the Voting Stock (measured by voting power rather than number of shares)
of such surviving or transferee person than any other “person” (as defined above) and (b) Beneficially Own at least 35% of the Voting Stock of such surviving or transferee person, measured by voting power rather than number of shares.

 “Class” means (1) in the case of Subordinated Lien Debt, every Series of Subordinated Lien Debt, taken
together, and (2) in the case of Priority Lien Debt, every Series of Priority Lien Debt, taken together. 
 “Clearstream” means Clearstream Banking S.A. and any successor thereto. 
 “Collateral” means the Primary Notes Collateral and the Primary ABL Collateral. 
 “Collateral
Trust Agreement” means the Collateral Trust Agreement, dated as of the date of this Indenture, among the Company, the Guarantors from time to time party thereto, the Trustee, the other Secured Debt Representatives from time to time party
thereto and the Collateral Trustee, as amended, restated, adjusted, waived, renewed, extended, supplemented or otherwise modified from time to time. 
 “Collateral Trustee” means Wilmington Trust FSB, in its capacity as Collateral Trustee under the Collateral Trust Agreement, together with its successors in such capacity. 
 “Company” has the meaning assigned to it in the preamble to this Indenture, until a successor replaces it pursuant to a
transaction permitted by Section 5.01 and thereafter means the successor. 
 “Consolidated EBITDA”
means, with respect to any specified Person for any period, the Consolidated Net Income of such Person for such period plus, without duplication: 
 (1) provision for taxes based on income or profits of such Person and its Restricted Subsidiaries for such period, to the extent that such provision for taxes was deducted in computing such Consolidated
Net Income; plus 
 (2) Fixed Charges of such Person and its Restricted Subsidiaries for such period, to
the extent that any such Fixed Charges were deducted in computing such Consolidated Net Income; plus 
  

 INDENTURE 
 8 

 (3) the Transaction Costs for such period, to the extent that such
Transaction Costs were deducted in computing such Consolidated Net Income; plus 
 (4) depreciation,
amortization (including amortization of intangibles and any non-cash charges for impairment of such intangibles but excluding amortization of prepaid cash expenses that were paid in a prior period) and other non-cash expenses or charges (excluding
any such non-cash expense or charge to the extent that it represents an accrual of or reserve for cash expenses or charges in any future period or amortization of a prepaid cash expense or charge that was paid in a prior period) of such Person and
its Restricted Subsidiaries for such period to the extent that such depreciation, amortization and other non-cash expenses or charges were deducted in computing such Consolidated Net Income; plus 
 (5)(a) customary fees and expenses of the Company and its Restricted Subsidiaries payable in connection with (i) the
issuance of the Notes and the closing of the ABL Credit Facility, (ii) any Equity Offering, (iii) the incurrence, termination or repayment of, and legal and other administrative costs related to compliance with, Indebtedness permitted by
Section 4.09 or (iv) any acquisition of a Restricted Subsidiary permitted under this Indenture, (b) non-cash charges relating to the repricing or issuance of employee stock options (whether accruing at or subsequent to the time
of such repricing or issuance), (c) settlement costs and related legal expenses in connection with litigation and disputes settled prior to June 30, 2009 and (d) non-cash restructuring charges and up to an aggregate of $20.0 million
of cash restructuring charges since the date hereof (provided that no more than $10.0 million of such cash restructuring charges may be added to Consolidated Net Income in the calculation of Consolidated EBITDA pursuant to this clause 5(d) in
any four-quarter period), in each case to the extent that such items were deducted in computing such Consolidated Net Income; plus 
 (6) any charges under FAS 141(R) related to a business combination; minus 
 (7) non-cash items increasing such Consolidated Net Income for such period, other than the accrual of revenue in the ordinary course of business 
 in each case, on a consolidated basis and determined in accordance with GAAP. 
 Notwithstanding
the preceding, the provision for taxes based on the income or profits of, and the depreciation and amortization and other non-cash expenses of, a Restricted Subsidiary of the Company will be added to Consolidated Net Income to compute Consolidated
EBITDA of the Company only to the extent that a corresponding amount would be permitted at the date of determination to be dividended to the Company by such Restricted Subsidiary without prior governmental approval (that has not been obtained), and
without direct or indirect restriction pursuant to the terms of its charter and all agreements, instruments, judgments, decrees, orders, statutes, rules and governmental regulations applicable to that Restricted Subsidiary or its stockholders.

 “Consolidated Net Income” means, with respect to any specified Person for any period, the aggregate of the
net income (loss) of such Person and its Restricted Subsidiaries for such period, on a consolidated basis (excluding the net income (loss) of any Unrestricted Subsidiary of such Person), determined in accordance with GAAP and without any reduction
in respect of preferred stock dividends; provided that: 
 (1) all extraordinary gains and losses and all
gains and losses realized in connection with any Asset Sale or the disposition of securities or the early extinguishment of Indebtedness, together with any related provision for taxes on any such gain, will be excluded; 
  

 INDENTURE 
 9 

 (2) the net income of any Person that is not a Restricted Subsidiary or that
is accounted for by the equity method of accounting will be included only to the extent of the amount of dividends or similar distributions paid in cash to the specified Person or a Restricted Subsidiary of the Person; 
 (3) the net income (but not loss) of any Restricted Subsidiary will be excluded to the extent that the declaration or
payment of dividends or similar distributions by that Restricted Subsidiary of that net income is not at the date of determination permitted without any prior governmental approval (that has not been obtained) or, directly or indirectly, by
operation of the terms of its charter or any agreement, instrument, judgment, decree, order, statute, rule or governmental regulation applicable to that Restricted Subsidiary or its stockholders; 
 (4) the cumulative effect of a non-cash change in accounting principles will be excluded; 
 (5) non-cash gains and losses attributable to movement in the mark-to-market valuation of Hedging Obligations pursuant to
Financial Accounting Standards Board Statement No. 133 will be excluded; 
 (6) non-cash charges relating
to employee benefit or management compensation plans of the Company or any Restricted Subsidiary thereof or any non-cash compensation charge arising from any grant of stock, stock options or other equity-based awards for the benefit of the members
of the Board of Directors of the Company or employees of the Company and its Restricted Subsidiaries shall be excluded (other than in each case any non-cash charge to the extent that it represents an accrual of or reserve for cash expenses in any
future period or amortization of a prepaid cash expense incurred in a prior period); 
 (7) any goodwill
impairment charges shall be excluded; and 
 (8) non-cash gains and losses resulting from any amortization,
write-up, write-down or write-off of assets (including intangible assets, goodwill and deferred financing costs) in connection with the Acquisition will be excluded. 
 “Consolidated Net Tangible Assets” of any Person means, as of any date, the amount which, in accordance with GAAP, would be set forth under the caption “Total Assets” (or any
like caption) on a consolidated balance sheet of such Person and its Restricted Subsidiaries, as of the end of the most recently ended fiscal quarter for which internal financial statements are available, less (1) all intangible assets,
including, without limitation, goodwill, organization costs, patents, trademarks, copyrights, franchises, and research and development costs and (2) current liabilities. 
 “Continuing Directors” means, as of any date of determination, any member of the Board of Directors of the Company, who:

 (1) was a member of such Board of Directors on the date of this Indenture; 
 (2) was nominated for election or elected to such Board of Directors with the approval of the Principals or a majority of
the Continuing Directors who were members of such Board of Directors at the time of such nomination or election; or 
 (3) was nominated for election or elected to such Board of Directors by the Principals or their Related Parties. 
  

 INDENTURE 
 10 

 “Corporate Trust Office of the Trustee” shall be at the address of the
Trustee specified in Section 13.02 or such other address as to which the Trustee may give notice to the Company. 
 “Credit Facilities” means one or more debt facilities (including, without limitation, the ABL Credit Facility), commercial paper facilities, note purchase agreements or indentures, in each case with banks, other lenders or
trustees, providing for revolving credit loans, term loans, receivables financing (including through the sale of receivables to such lenders or to special purpose entities formed to borrow from such lenders against such receivables), letters of
credit, notes or other borrowings, in each case, as amended, restated, modified, renewed, refunded, restated, restructured, increased, supplemented, replaced or refinanced (including by means of sales of debt securities to institutional investors)
in whole or in part from time to time. 
 “Custodian” means the Trustee, as custodian with respect to the Notes
in global form, or any successor entity thereto. 
 “Default” means any event that is, or with the passage of
time or the giving of notice or both would be, an Event of Default. 
 “Definitive Note” means a certificated
Note registered in the name of the Holder thereof and issued in accordance with Section 2.07, substantially in the form of Exhibit A, except that such Note shall not bear the Global Note Legend and shall not have the
“Schedule of Exchanges of Interests in the Global Note” attached thereto. 
 “Depositary” means, with
respect to the Notes issuable or issued in whole or in part in global form, the Person specified in Section 2.04 as the Depositary with respect to the Notes, and any and all successors thereto appointed as depositary hereunder and having
become such pursuant to the applicable provision of this Indenture. 
 “Discharge of Priority Lien Obligations”
means the occurrence of all of the following: 
 (1) termination or expiration of all commitments to extend
credit that would constitute Priority Lien Debt; 
 (2) payment in full in cash of the principal of, and premium
(if any), interest and Special Interest (if any) on, all Priority Lien Debt (other than any undrawn letters of credit), other than from the proceeds of an incurrence of Priority Lien Debt; 
 (3) discharge or cash collateralization (at the lower of (A) 105% of the aggregate undrawn amount and (B) the
percentage of the aggregate undrawn amount required for release of liens under the terms of the applicable Priority Lien Document) of all outstanding letters of credit constituting Priority Lien Debt; and 
 (4) payment in full in cash of all other Priority Lien Obligations that are outstanding and unpaid at the time the Priority
Lien Debt is paid in full in cash (other than any obligations for taxes, costs, indemnifications, reimbursements, damages and other liabilities in respect of which no claim or demand for payment has been made at such time by the Person entitled
thereto). 
 “Disqualified Stock” means any Capital Stock that, by its terms (or by the terms of any security
into which it is convertible, or for which it is exchangeable, in each case at the option of the holder thereof), or upon the happening of any event, matures or is mandatorily redeemable, pursuant to a sinking fund obligation or otherwise, or
redeemable at the option of the holder thereof, in whole or in part, on or

  

 INDENTURE 
 11 

 
prior to the date that is 91 days after the date on which the Notes mature; provided, however, that only the portion of the Capital Stock which so matures, is mandatorily redeemable
or is redeemable at the option of the holder prior to such date shall be deemed to be Disqualified Stock. Notwithstanding the preceding sentence, any Capital Stock that would constitute Disqualified Stock solely because the holders thereof have the
right to require the Company to repurchase such Capital Stock upon the occurrence of a change of control or an asset sale shall not constitute Disqualified Stock if the terms of such Capital Stock provide that the Company may not repurchase or
redeem any such Capital Stock pursuant to such provisions unless such repurchase or redemption complies with Section 4.07. The term “Disqualified Stock” shall also include any options, warrants or other rights that are
convertible into Disqualified Stock or that are redeemable at the option of the holder, or required to be redeemed, prior to the date that is one year after the date on which the Notes mature. 
 “Domestic Subsidiary” means any Restricted Subsidiary of the Company other than a Restricted Subsidiary that is (1) a
“controlled foreign corporation” under Section 957 of the Internal Revenue Code of 1986, as amended, or (2) a Subsidiary of any such controlled foreign corporation, so long as such Restricted Subsidiary does not guarantee or
otherwise provide direct credit support for any Indebtedness of the Company. 
 “equally and ratably” means, in
reference to sharing of Liens or proceeds thereof as between holders of Secured Obligations within the same Class, that such Liens or proceeds: 
 (1) will be allocated and distributed first to the Secured Debt Representative for each outstanding Series of Priority Lien Debt or Subordinated Lien Debt within that Class, for the account of the holders
of such Series of Priority Lien Debt or Subordinated Lien Debt, ratably in proportion to the principal of, and interest and premium (if any) and Special Interest (if any) on and reimbursement obligations (contingent or otherwise) with respect to
letters of credit, if any, outstanding (whether or not drawings have been made on such letters of credit) on, each outstanding Series of Priority Lien Debt or Subordinated Lien Debt within that Class when the allocation or distribution is made, and
thereafter; and 
 (2) will be allocated and distributed (if any remain after payment in full of all of the
principal of, and interest and premium (if any) on and reimbursement obligations (contingent or otherwise) with respect to letters of credit, if any, outstanding (whether or not drawings have been made on such letters of credit) on all outstanding
Secured Obligations within that Class) to the Secured Debt Representative for each outstanding Series of Priority Lien Debt or Subordinated Lien Debt within that Class, for the account of the holders of any remaining Secured Obligations within that
Class, ratably in proportion to the aggregate unpaid amount of such remaining Secured Obligations within that Class due and demanded (with written notice to the applicable Secured Debt Representative and the Collateral Trustee) prior to the date
such distribution is made. 
 “Equity Interests” means Capital Stock and all warrants, options or other rights
to acquire Capital Stock (but excluding any debt security that is convertible into, or exchangeable for, Capital Stock). 
 “Equity Offering” means a public or private sale either (1) of Equity Interests of the Company by the Company (other than Disqualified Stock and other than to a Subsidiary of the Company) or (2) of Equity
Interests of a direct or indirect parent entity of the Company (other than to the Company or a Subsidiary of the Company) to the extent that the net proceeds therefrom are contributed to the common equity capital of the Company. 
  

 INDENTURE 
 12 

 “Euroclear” means Euroclear Bank, S.A./N.V., as operator of the Euroclear
system, and any successor thereto. 
 “Exchange Act” means the Securities Exchange Act of 1934, as amended.

 “Exchange Notes” means the Notes issued in the Exchange Offer in accordance with
Section 2.07(f). 
 “Exchange Offer” has the meaning set forth in the Registration Rights
Agreement. 
 “Exchange Offer Registration Statement” has the meaning set forth in the Registration Rights
Agreement. 
 “Excluded Assets” means each of the following: 
 (1) all interests in real property other than (a) fee interests and (b) other interests appurtenant thereto;

 (2) fee interests (and other interests appurtenant thereto) in real property if the greater of the cost or
the book value of such fee interest is less than $500,000 (determined on a per property basis); 
 (3) any
property or asset to the extent that the grant of a Priority Lien, Subordinated Lien or Lien securing ABL Debt Obligations in such property or asset is prohibited by applicable law or requires any consent of any governmental authority not obtained
pursuant to applicable law; provided that such property or asset will be an Excluded Asset only to the extent and for so long as the consequences specified above will result and will cease to be an Excluded Asset and will become subject to
the Lien granted under the Security Documents, immediately and automatically, at such time as such consequences will no longer result; 
 (4) any lease, license, contract, property right or agreement to which the Company or any Guarantor is a party or any of its rights or interests thereunder only to the extent and only for so long as (but
only to the extent that) the grant of a Lien under the Security Documents will constitute or result in a breach, termination or default under or requires any consent not obtained under any such lease, license, contract, agreement or property right
(other than to the extent that any such term would be rendered ineffective pursuant to Sections 9-406, 9-407, 9-408 or 9-409 of the Uniform Commercial Code (or any successor provision or provisions) of any relevant jurisdiction or any other
applicable law (including the Bankruptcy Code) or principles of equity); provided that such lease, license, contract, property right or agreement will be an Excluded Asset only to the extent and for so long as the consequences specified above
will result and will cease to be an Excluded Asset and will become subject to the Lien granted under the Security Documents, immediately and automatically, at such time as such consequences will no longer result; 
 (5) any motor vehicles, vessels and aircraft, or other property subject to a certificate of title statute of any
jurisdiction; 
 (6) assets or property subject to purchase money liens or capital leases permitted to be
incurred under the Secured Debt Documents and ABL Debt Documents, to the extent a lien on such assets or property is not permitted under the terms of the documents governing such purchase money liens, purchase money indebtedness or capital leases to
be created to secure the Priority Lien Obligations, the Subordinated Lien Obligations and the ABL Debt Obligations; 
  

 INDENTURE 
 13 

 (7) any trademark or service mark consisting of an “intent to use”
application until such time as an amendment to allege use in respect thereof has been accepted by the United States Patent and Trademark Office, at which time such trademark or service mark shall cease to be an Excluded Asset; 
 (8) all “securities” (including without limitation any Equity Interests) of any of the Company’s
“affiliates” (as the terms “securities” and “affiliates” are used in Rule 3-16 of Regulation S-X under the Securities Act); provided that, with respect to the Collateral securing ABL Debt Obligations, such assets
shall cease to be Excluded Assets under this clause (8) if such assets constitute Collateral for the Priority Lien Obligations; 
 (9) Equity Interests in any joint venture with a third party that is not an Affiliate, to the extent a pledge of such Equity Interests is prohibited by the documents governing such joint venture; and

 (10) in the case of Primary Notes Collateral only, ABL Foreign Collateral. 
 “Existing Indebtedness” means the aggregate principal amount of Indebtedness of the Company and its Subsidiaries (other
than Indebtedness under the ABL Credit Facility) in existence on the date of this Indenture, until such amounts are repaid. 
 “Fair Market Value” means the price that would be paid in an arm’s-length transaction between an informed and willing seller under no compulsion to sell and an informed and willing buyer under no compulsion to buy.
Unless otherwise provided herein, Fair Market Value will be determined (1) if with respect to a security registered under the Exchange Act, based on the average of the closing prices, regular way, of such security for the 20 consecutive trading
days immediately preceding the acquisition or sale of such security, (2) if such Person or assets, other than cash and Cash Equivalents, have a Fair Market Value equal to or in excess $10.0 million, by the Board of Directors of the Company and
evidenced by a Board Resolution and set forth in an Officers’ Certificate, dated within 30 days of the relevant transaction, and (3) if such Person or assets, other than cash and Cash Equivalents, have a Fair Market Value equal to or in
excess of $15.0 million, by an independent accounting, appraisal, financial advisory or investment banking firm of national standing and set forth in a written opinion of such firm which shall be delivered to the Trustee; provided that this
clause (3) shall not apply to any Asset Sale involving a Person who is not an Affiliate for the purposes of Section 4.10. 
 “Fixed Charge Coverage Ratio” means with respect to any specified Person for any period, the ratio of the Consolidated EBITDA of such Person for such period to the Fixed Charges of such
Person for such period. In the event that the specified Person or any of its Restricted Subsidiaries incurs, assumes, guarantees, repays, repurchases, redeems, defeases or otherwise discharges any Indebtedness (other than ordinary working capital
borrowings) or issues, repurchases or redeems preferred stock subsequent to the commencement of the period for which the Fixed Charge Coverage Ratio is being calculated and on or prior to the date on which the event for which the calculation of the
Fixed Charge Coverage Ratio is made (the “Calculation Date”), then the Fixed Charge Coverage Ratio shall be calculated giving pro forma effect (determined in accordance with Regulation S-X under the Securities Act, but
including all Pro Forma Cost Savings) to such incurrence, assumption, Guarantee, repayment, repurchase, redemption, defeasance or other discharge of Indebtedness, or such issuance, repurchase or redemption of preferred stock, and the use of the
proceeds therefrom as if the same had occurred at the beginning of the applicable four-quarter reference period. 
  

 INDENTURE 
 14 

 In addition, for purposes of calculating the Fixed Charge Coverage Ratio: 
 (1) acquisitions that have been made by the specified Person or any of its Restricted Subsidiaries, including through
mergers or consolidations, or any Person or any of its Restricted Subsidiaries acquired by the specified Person or any of its Restricted Subsidiaries, and including all related financing transactions and including increases in ownership of
Restricted Subsidiaries, during the four-quarter reference period or subsequent to such reference period and on or prior to the Calculation Date, or that are to be made on the Calculation Date, will be given pro forma effect (determined in
accordance with Regulation S-X under the Securities Act, but including all Pro Forma Cost Savings) as if they had occurred on the first day of the four-quarter reference period (with such pro forma calculations as may be determined in good faith by
the chief financial officer of the Company) 
 (2) the Consolidated EBITDA attributable to discontinued
operations, as determined in accordance with GAAP, and operations or businesses (and ownership interests therein) disposed of or site locations shut down prior to the Calculation Date, will be excluded; 
 (3) the Fixed Charges attributable to discontinued operations, as determined in accordance with GAAP, and operations or
businesses (and ownership interests therein) disposed of prior to the Calculation Date, will be excluded, but only to the extent that the obligations giving rise to such Fixed Charges will not be obligations of the specified Person or any of its
Restricted Subsidiaries following the Calculation Date; 
 (4) any Person that is a Restricted Subsidiary on the
Calculation Date will be deemed to have been a Restricted Subsidiary at all times during such four-quarter period; 
 (5) any Person that is not a Restricted Subsidiary on the Calculation Date will be deemed not to have been a Restricted Subsidiary at any time during such four-quarter period; and 
 (6) if any Indebtedness bears a floating rate of interest, the interest expense on such Indebtedness will be calculated as
if the rate in effect on the Calculation Date had been the applicable rate for the entire period (taking into account any Hedging Obligation applicable to such Indebtedness if such Hedging Obligation has a remaining term as at the Calculation Date
in excess of 12 months). 
 “Fixed Charges” means, with respect to any specified Person for any period, the
sum, without duplication, of: 
 (1) the consolidated interest expense of such Person and its Restricted
Subsidiaries for such period, whether paid or accrued, including, without limitation and original issue discount, non-cash interest payments, the interest component of any deferred payment obligations, the interest component of all payments
associated with Capital Lease Obligations, imputed interest with respect to commissions, discounts and other fees and charges incurred in respect of letter of credit or bankers’ acceptance financings, and net of the effect of all payments made
or received pursuant to Hedging Obligations, but excluding amortization of debt issuance costs; plus 
 (2) the consolidated interest expense of such Person and its Restricted Subsidiaries that was capitalized during such period; plus 
 (3) any interest expense on Indebtedness of another Person that is guaranteed by such Person or one of its Restricted Subsidiaries or secured by a Lien on assets of such Person or one of its Restricted
Subsidiaries, whether or not such Guarantee or Lien is called upon; plus 
  

 INDENTURE 
 15 

 (4) the product of (a) all dividends, whether paid or accrued and
whether or not in cash, on any series of Disqualified Stock or preferred stock of such Person or any of its Restricted Subsidiaries, other than dividends on Equity Interests payable solely in Equity Interests of the Company (other than Disqualified
Stock) or to the Company or a Restricted Subsidiary of the Company, times (b) a fraction, the numerator of which is one and the denominator of which is one minus the then current combined federal, state and local statutory tax rate of
such Person, expressed as a decimal, 
 in each case, on a consolidated basis and in accordance with GAAP. 
 “Foreign Subsidiary” means any Restricted Subsidiary of the Company other than a Domestic Subsidiary. 
 “GAAP” means generally accepted accounting principles in the United States set forth in the opinions and pronouncements of
the Accounting Principles Board of the American Institute of Certified Public Accountants, the opinions and pronouncements of the Public Company Accounting Oversight Board and in the statements and pronouncements of the Financial Accounting
Standards Board or in such other statements by such other entity as have been approved by a significant segment of the accounting profession, which are in effect on the date hereof. 
 “Global Note Legend” means the legend set forth in Section 2.07(g)(iii), which is required to be placed on all
Global Notes issued under this Indenture. 
 “Global Notes” means, individually and collectively, each of the
Restricted Global Notes and the Unrestricted Global Notes deposited with or on behalf of and registered in the name of the Depositary or its nominee, substantially in the form of Exhibit A and that bears the Global Note Legend and that has
the “Schedule of Exchanges of Interests in the Global Note” attached thereto, issued in accordance with Section 2.01 or Section 2.07. 
 “Government Securities” means securities that are direct obligations of the United States of America for the timely payment of which its full faith and credit is pledged. 
 “Guarantee” means, as to any Person, a guarantee other than by endorsement of negotiable instruments for collection in the
ordinary course of business, direct or indirect, in any manner including, without limitation, by way of a pledge of assets or through letters of credit or reimbursement agreements in respect thereof, of all or any part of any Indebtedness of another
Person (whether arising by virtue of partnership arrangements, or by agreements to keep well, to purchase assets, goods, securities or services, to take or pay or to maintain financial statement conditions or otherwise). 
 “Guarantors” means: 
 (1) each direct or indirect Domestic Subsidiary of the Company on the date of this Indenture (other than each Immaterial Subsidiary); and 
 (2) any other Restricted Subsidiary of the Company that executes a Note Guarantee in accordance with the provisions of this
Indenture; 
 and their respective successors and assigns until released from their obligations under their Note Guarantees and this Indenture
in accordance with the terms of this Indenture. 
  

 INDENTURE 
 16 

 “Hedging Obligations” means, with respect to any specified Person, the
obligations of such Person under: 
 (1) interest rate swap agreements, interest rate cap agreements, interest
rate collar agreements and other agreements or arrangements designed for the purpose of fixing, hedging or swapping interest rate risk; 
 (2) commodity swap agreements, commodity option agreements, forward contracts and other agreements or arrangements designed for the purpose of fixing, hedging or swapping commodity price risk; and

 (3) foreign exchange contracts, currency swap agreements and other agreements or arrangements designed for
the purpose of fixing, hedging or swapping foreign currency exchange rate risk. 
 “Holder” means a Person in
whose name a Note is registered. 
 “Immaterial Subsidiary” means, as of any date, any Restricted Subsidiary
whose total assets, as of that date, are less than $250,000 and whose total revenues for the most recent 12-month period do not exceed $250,000; provided that a Restricted Subsidiary will not be considered to be an Immaterial Subsidiary if
it, directly or indirectly, guarantees or otherwise provides direct credit support for any Indebtedness of the Company or any of its Subsidiaries. 
 “Indebtedness” means, with respect to any specified Person (excluding accrued expenses and trade payables), any indebtedness of such Person, whether or not contingent: 
 (1) in respect of borrowed money; 
 (2) evidenced by bonds, notes, debentures or similar instruments; 
 (3) evidenced by letters of credit (or reimbursement agreements in respect thereof); 
 (4) in respect of banker’s acceptances; 
 (5) in respect of Capital Lease Obligations; 
 (6) in respect of the balance deferred and unpaid of the purchase price of any property or services due more than six months
after such property is acquired or such services are completed; or 
 (7) representing any Hedging Obligations.

 if and to the extent any of the preceding items (other than letters of credit and Hedging Obligations) would appear as a liability upon a
balance sheet of the specified Person prepared in accordance with GAAP. In addition, the term “Indebtedness” includes (1) all Indebtedness of others secured by a Lien on any asset of the specified Person (whether or not such
Indebtedness is assumed by the specified Person); provided that the amount of such Indebtedness shall be the lesser of (a) the Fair Market Value of such asset at such date of determination and (b) the amount of such Indebtedness,
and (2) to the extent not otherwise included, the Guarantee by the specified Person of any Indebtedness of any other Person; provided that the amount of such Guarantee shall be the lesser of (a) the stated or determinable amount of
the primary obligation, or portion thereof, in respect of which such Guarantee is given and (b) the

  

 INDENTURE 
 17 

 
maximum amount of such primary obligation for which the specified Person may be liable pursuant to the terms of the instrument or agreement, including any unwritten agreement, evidencing such
Guarantee. Indebtedness shall be calculated without giving effect to the effects of Statement of Financial Accounting Standards No. 133 and related interpretations to the extent such effects would otherwise increase or decrease an amount of
Indebtedness for any purpose under this Indenture as a result of accounting for any embedded derivatives created by the terms of such Indebtedness. 
 No Indebtedness of any Person will be deemed to be contractually subordinated in right of payment to any other Indebtedness of such Person solely by virtue of being unsecured or by virtue of being secured
on a junior priority basis or by virtue of being structurally subordinated. 
 “Indenture” means this
Indenture, as amended or supplemented from time to time. 
 “Indirect Participant” means a Person who holds a
beneficial interest in a Global Note through a Participant. 
 “Initial Notes” means the $200,000,000 aggregate
principal amount of Notes issued under this Indenture on the date of this Indenture. 
 “Initial Purchasers”
means, collectively, Goldman, Sachs & Co., Wells Fargo Securities, LLC, Morgan Stanley & Co. Incorporated and RBC Capital Markets Corporation. 
 “Insolvency or Liquidation Proceeding” means: 
 (1) any
case commenced by or against the Company or any Guarantor under the Bankruptcy Code, or any similar federal or state law for the relief of debtors, any other proceeding for the reorganization, recapitalization or adjustment or marshalling of the
assets or liabilities of the Company or any Guarantor, any receivership or assignment for the benefit of creditors relating to the Company or any Guarantor or any similar case or proceeding relative to the Company or any Guarantor or its creditors,
as such, in each case whether or not voluntary; 
 (2) any liquidation, dissolution, marshalling of assets or
liabilities or other winding up of or relating to the Company or any Guarantor, in each case whether or not voluntary and whether or not involving bankruptcy or insolvency, unless otherwise permitted by this Indenture and the Security Documents;

 (3) any proceeding seeking the appointment of a trustee, receiver, liquidator, custodian or other insolvency
official with respect to the Company or any Guarantor or any of their assets; 
 (4) any other proceeding of any
type or nature in which substantially all claims of creditors of the Company or any Guarantor are determined and any payment or distribution is or may be made on account of such claims; or 
 (5) any analogous procedure or step in any jurisdiction. 
 “Institutional Accredited Investor” means an institution that is an “accredited investor” as defined in Rule
501(a)(1), (2), (3) or (7) under the Securities Act, that is not also a QIB. 
 “Intercreditor
Agreement” means the Lien Subordination and Intercreditor Agreement, dated as of the date of this Indenture, among the Company, the Subsidiaries of the Company named therein, the ABL Collateral Agent and the Collateral Trustee, as amended,
restated, adjusted, waived, renewed, extended, supplemented or otherwise modified from time to time. 
  

 INDENTURE 
 18 

 “Investments” means, with respect to any Person, all direct or indirect
investments by such Person in other Persons (including Affiliates) in the form of loans or other extensions of credit (including Guarantees or other obligations), advances (excluding commission, payroll, travel and similar advances to officers and
employees made in the ordinary course of business, prepaid expenses and accounts receivable), capital contributions (by means of any transfer of cash or other property to others or any payment for property or services for the account or use of
others), purchases or other acquisitions for consideration of Indebtedness, Equity Interests or other securities, together with all items that are or would be classified as investments on a balance sheet prepared in accordance with GAAP. 

If the Company or any Restricted Subsidiary of the Company sells or otherwise disposes of any Equity Interests of any direct or indirect
Restricted Subsidiary of the Company such that, after giving effect to any such sale or disposition, such Person is no longer a Restricted Subsidiary of the Company, the Company shall be deemed to have made an Investment on the date of any such sale
or disposition equal to the Fair Market Value of the Investment in such Restricted Subsidiary that were not sold or disposed of in an amount determined as provided in Section 4.07(c). The acquisition by the Company or any
Restricted Subsidiary of the Company of a Person that holds an Investment in a third Person shall be deemed to be an Investment by the Company or such Restricted Subsidiary in such third Person in an amount equal to the Fair Market Value of the
Investments held by the acquired Person in such third Person in an amount determined as provided in Section 4.07(c). Except as otherwise provided herein, the amount of an Investment shall be determined at the time the Investment is made
and without giving effect to subsequent changes in value. 
 “Issue Date” means the date of the original
issuance of the Notes under this Indenture. 
 “Legal Holiday” means a Saturday, a Sunday or a day on which
banking institutions in The City of New York or at a place of payment are authorized by law, regulation or executive order to remain closed. If a payment date is a Legal Holiday at a place of payment, payment may be made at that place on the next
succeeding day that is not a Legal Holiday, and no interest shall accrue on such payment for the intervening period. 
 “Legended Regulation S Global Note” means a global Note in the form of Exhibit A bearing the Global Note Legend, the Regulation S Global Note Legend and the Private Placement Legend and deposited with or on
behalf of and registered in the name of the Depositary or its nominee, issued in a denomination equal to the outstanding principal amount at maturity of the Notes initially sold in reliance on Rule 903 of Regulation S. 
 “Letter of Transmittal” means the letter of transmittal to be prepared by the Company and sent to all Holders of the Notes
for use by such Holders in connection with the Exchange Offer. 
 “Lien” means, with respect to any asset, any
mortgage, lien, pledge, charge, security interest or encumbrance of any kind in respect of such asset, whether or not filed, recorded or otherwise perfected under applicable law, including any conditional sale or other title retention agreement, any
lease in the nature thereof, any option or other agreement to sell or give a security interest in and any filing of or agreement to give any financing statement under the Uniform Commercial Code (or equivalent statutes) of any jurisdiction.

  

 INDENTURE 
 19 

 “Lien Sharing and Priority Confirmation” means: 
 (1) as to any Series of Priority Lien Debt, the written agreement of the holders of such Series of Priority Lien Debt, as
set forth in the indenture, credit agreement or other agreement governing such Series of Priority Lien Debt, for the benefit of all holders of Secured Debt and each future Secured Debt Representative: 
 (a) that all Priority Lien Obligations will be and are secured equally and ratably by all Priority Liens at any time granted
by the Company or any Guarantor to secure any Obligations in respect of such Series of Priority Lien Debt, whether or not upon property otherwise constituting collateral for such Series of Priority Lien Debt, and that all such Priority Liens will be
enforceable by the Collateral Trustee for the benefit of all holders of Priority Lien Obligations equally and ratably; 
 (b) that the holders of Obligations in respect of such Series of Priority Lien Debt are bound by the provisions of the Collateral Trust Agreement and the Intercreditor Agreement, including the provisions relating to the ranking of Priority
Liens and the order of application of proceeds from enforcement of Priority Liens; and 
 (c) consenting to the
terms of the Collateral Trust Agreement and the Intercreditor Agreement and the Collateral Trustee’s performance of, and directing the Collateral Trustee to perform, its obligations under the Collateral Trust Agreement and the Intercreditor
Agreement; 
 (2) as to any Series of ABL Debt, the written agreement of the holders of such Series of ABL Debt,
as set forth in the credit agreement, indenture or other agreement governing such Series of ABL Debt, for the benefit of all holders of Secured Debt and each future Secured Debt Representative, that the holders of Obligations in respect of such
Series of ABL Debt are bound by the provisions of the Intercreditor Agreement; and 
 (3) as to any Series of
Subordinated Lien Debt, the written agreement of the holders of such Series of Subordinated Lien Debt, as set forth in the indenture, credit agreement or other agreement governing such Series of Subordinated Lien Debt, for the benefit of all holders
of Secured Debt and each future Secured Debt Representative: 
 (a) that all Subordinated Lien Obligations will
be and are secured equally and ratably by all Subordinated Liens at any time granted by the Company or any Guarantor to secure any Obligations in respect of such Series of Subordinated Lien Debt, whether or not upon property otherwise constituting
collateral for such Series of Subordinated Lien Debt, and that all such Subordinated Liens will be enforceable by the Collateral Trustee for the benefit of all holders of Subordinated Lien Obligations equally and ratably; 
 (b) that the holders of Obligations in respect of such Series of Subordinated Lien Debt are bound by the provisions of the
Collateral Trust Agreement and the Intercreditor Agreement, including the provisions relating to the ranking of Subordinated Liens and the order of application of proceeds from the enforcement of Subordinated Liens; and 
 (c) consenting to the terms of the Collateral Trust Agreement and the Intercreditor Agreement and the Collateral
Trustee’s performance of, and directing the Collateral Trustee to perform, its obligations under the Collateral Trust Agreement and the Intercreditor Agreement. 
  

 INDENTURE 
 20 

 “Net Proceeds” means the aggregate cash proceeds and Cash Equivalents,
including payments in respect of deferred payment obligations (to the extent corresponding to the principal, but not the interest component, thereof) received by the Company or any of its Restricted Subsidiaries in respect of any Asset Sale or any
disposition of Equity Interests (including, without limitation, any cash or Cash Equivalents received upon the sale or other disposition of any non-cash consideration received in any Asset Sale or disposition of Equity Interests), net of
(1) the direct costs relating to such Asset Sale or such disposition and the sale or other disposition of any non-cash consideration, including, without limitation, legal, accounting and investment banking fees, and sales commissions, and any
relocation expenses incurred as a result thereof, (2) taxes paid or payable as a result thereof, in each case, after taking into account any available tax credits or deductions and any tax sharing arrangements, (3) amounts required to be
applied to the repayment of Indebtedness or other liabilities, secured by a Lien on the asset or assets that were the subject of such Asset Sale or such disposition, or required to be paid as a result of such Asset Sale or such disposition, and
(4) any reserve for adjustment or indemnification obligations in respect of the sale price of such asset or assets or such disposition established in accordance with GAAP (it being understood and agreed that in the case of any Net Proceeds
received in connection with a disposition of Collateral or Equity Interests that directly or indirectly involves a combination of Primary ABL Collateral and Primary Notes Collateral, the portion of such proceeds that shall be deemed to be proceeds
of Primary ABL Collateral consisting of accounts shall be that portion of such proceeds equal to the face value of each such account and such portion, together with all other proceeds of Primary ABL Collateral, shall be delivered to the ABL
Collateral Agent, in accordance with terms of the Intercreditor Agreement, to be applied or further distributed by such agent to or on account of the ABL Debt Obligations in such order, if any, as specified in the relevant ABL Debt Documents and the
balance, if any, shall be delivered to the Collateral Trustee, in accordance with the terms of the Intercreditor agreement, to be applied or further distributed by the Collateral Trustee to or on account of the Priority Lien Obligations and
Subordinated Lien Obligations (if any) in such order, if any, as specified in the relevant security documents). 
 “Netherlands Primary Notes Collateral” means Primary Notes Collateral acquired by Stream International Europe B.V. and encumbered by the Security Documents to which Stream International Europe B.V. is a party. 

“New York Uniform Commercial Code” means the Uniform Commercial Code as in effect from time to time in the State of New
York. 
 “Non-Recourse Debt” means Indebtedness: 
 (1) as to which neither the Company nor any of its Restricted Subsidiaries (a) provides credit support of any kind
(including any undertaking, agreement or instrument that would constitute Indebtedness) or (b) is directly or indirectly liable as a guarantor or otherwise; and 
 (2) as to which the lenders have been notified in writing that they will not have any recourse to the stock or assets of the
Company or any of its Restricted Subsidiaries (other than the Equity Interests of an Unrestricted Subsidiary). 
 “Non-U.S. Person” means a Person who is not a U.S. Person. 
 “Note Documents” means
this Indenture, the Notes and the Security Documents. 
 “Note Guarantee” means the Guarantee by each Guarantor
of the Company’s obligations under this Indenture and the Notes, executed pursuant to the provisions of this Indenture. 
  

 INDENTURE 
 21 

 “Notes” has the meaning assigned to it in the preamble to this Indenture.
The Initial Notes and any Additional Notes, including any Exchange Notes, shall be treated as a single Series of Priority Lien Debt and as a single class for all purposes under this Indenture, and, unless the context otherwise requires, all
references to the Notes shall include the Initial Notes and any Additional Notes, including any Exchange Notes. 
 “Obligations” means any principal, interest, penalties, fees, expenses, indemnifications, reimbursements, damages and other liabilities (including all interest, Special Interest (if any), fees and expenses accruing after
the commencement of any Insolvency or Liquidation Proceeding, even if such interest, fees and expenses are not enforceable, allowable or allowed as a claim in such proceeding) under any Secured Debt Documents or ABL Debt Documents, as the case may
be. 
 “Offering Circular” means the offering circular, dated September 29, 2009, relating to the offering
of the Initial Notes. 
 “Officer” means, with respect to any Person, the Chairman of the Board, the Chief
Executive Officer, the President, the Chief Financial Officer, the Chief Accounting Officer, the Vice President of Finance, the Chief Legal Officer, the Treasurer, the Secretary and the Deputy General Counsel of such Person, and, in the case of a
Dutch company with limited liability, a director of such Person. 
 “Officers’ Certificate” means a
certificate signed on behalf of the Company by at least two Officers of the Company, one of whom must be the principal executive officer, the principal financial officer, the treasurer or the principal accounting officer of the Company, that meets
the requirements of this Indenture. 
 “Opinion of Counsel” means an opinion from legal counsel who is
reasonably acceptable to the Trustee (who may, but need not, be counsel to or an employee of the Company) that meets the requirements of this Indenture. 
 “Participant” means, with respect to the Depositary, Euroclear or Clearstream, a Person who has an account with the Depositary, Euroclear or Clearstream, respectively (and, with respect
to DTC, shall include Euroclear and Clearstream). 
 “Permitted Business” means any business conducted or
proposed to be conducted (as described in the Offering Circular) by the Company and its Restricted Subsidiaries on the date of this Indenture and other businesses reasonably related complementary or ancillary thereto and reasonable expansions or
extensions thereof. 
 “Permitted Group” means any group of investors that is deemed to be a “person”
(as that term is used in Section 13(d)(3) of the Exchange Act) by virtue of the Stockholders Agreement, as the same may be amended, modified or supplemented from time to time; provided that no single Person (other than the Principals and
their Related Parties) Beneficially Owns (together with its Affiliates) more of the Voting Stock of the Company that is Beneficially Owned by such group of investors than is then collectively Beneficially Owned by the Principals and their Related
Parties in the aggregate. 
 “Permitted Investments” means: 
 (1) any Investment in the Company or in a Restricted Subsidiary of the Company; 
 (2) any Investment in Cash Equivalents; 
  

 INDENTURE 
 22 

 (3) any Investment by the Company or any Restricted Subsidiary of the
Company in a Person, if as a result of such Investment: 
 (a) such Person becomes a Restricted Subsidiary of
the Company; or 
 (b) such Person is merged, consolidated or amalgamated with or into, or transfers or conveys
substantially all of its assets to, or is liquidated into, the Company or a Restricted Subsidiary of the Company; 
 (4) any Investment made prior to the date of this Indenture; 
 (5) any Investment made as a result of
the receipt of non-cash consideration from an Asset Sale that was made pursuant to and in compliance with Section 4.10; 
 (6) Investments to the extent acquired in exchange for the issuance of Equity Interests (other than Disqualified Stock) of the Company; 
 (7) Investments represented by Hedging Obligations; 
 (8) any acquisition of assets or Capital Stock solely in exchange for, or out of the net cash proceeds received from, the
issuance of Equity Interests (other than Disqualified Stock) of the Company; provided that the amount of any such net cash proceeds that are utilized for any such Investment pursuant to this clause (8) will be excluded from
clauses (a)(C)(2) and (b)(5) of Section 4.07. 
 (9) any Investments received in
compromise or resolution of (A) obligations of trade creditors or customers that were incurred in the ordinary course of business of the Company or any of its Restricted Subsidiaries, including pursuant to any plan of reorganization or similar
arrangement upon the bankruptcy or insolvency of any trade creditor or customer; or (B) litigation, arbitration or other disputes; 
 (10) loans or advances to employees made in the ordinary course of business of the Company or any Restricted Subsidiary of the Company in an aggregate principal amount not to exceed $2.5 million at any
one time outstanding; 
 (11) any Investment by the Company or any Restricted Subsidiary in pledges or deposits:

 (a) with respect to leases or utilities provided to third parties in the ordinary course of business; or

 (b) otherwise described in the definition of “Permitted Liens;” 
 (12) repurchases of the Notes; 
 (13) endorsements of negotiable instruments and documents in the ordinary course of business; 
 (14) any guarantee of Indebtedness permitted to be incurred pursuant to Section 4.09 other than a guarantee of
Indebtedness of an Affiliate of the Company that is not a Restricted Subsidiary of the Company; 
  

 INDENTURE 
 23 

 (15) any Investment existing on, or made pursuant to binding commitments
existing on, the date hereof and any Investment consisting of an extension, modification or renewal of any Investment existing on, or made pursuant to a binding commitment existing on, the date hereof; provided that the amount of any such
Investment may be increased (a) as required by the terms of such Investment as in existence on the date hereof or (b) as otherwise permitted herein; 
 (16) Investments acquired after the date hereof as a result of the acquisition by the Company or any Restricted Subsidiary
of the Company of another Person, including by way of a merger, amalgamation or consolidation with or into the Company or any of its Restricted Subsidiaries in a transaction that is not prohibited by Section 5.01 after the date hereof to
the extent that such Investments were not made in contemplation of such acquisition, merger, amalgamation or consolidation and were in existence on the date of such acquisition, merger, amalgamation or consolidation; 
 (17) Investments consisting of the licensing or contribution of intellectual property pursuant to joint marketing
arrangements with other Persons; and 
 (18) other Investments in any Person that is not an Affiliate of the
Company (other than a Restricted Subsidiary or any Person that is an Affiliate of the Company solely because the Company, directly or indirectly, own Equity Interests in or controls such Person) having an aggregate Fair Market Value (measured on the
date each such Investment was made and without giving effect to subsequent changes in value), when taken together with all other Investments made pursuant to this clause (18) that are at the time outstanding not to exceed $30.0 million.

 “Permitted Liens” means: 
 (1) Liens on Primary ABL Collateral securing (a) ABL Debt in an aggregate principal amount (as of the date of
incurrence of any ABL Debt and after giving pro forma effect to the application of the net proceeds therefrom and with letters of credit issued under the ABL Credit Facility being deemed to have a principal amount equal to the face amount
thereof), not exceeding the ABL Lien Cap, and (b) all other ABL Debt Obligations; 
 (2) Liens on Primary
Notes Collateral securing (a) ABL Debt in an aggregate principal amount (as of the date of incurrence of any ABL Debt and after giving pro forma effect to the application of the net proceeds therefrom and with letters of credit being
deemed to have a principal amount equal to the face amount thereof), not exceeding the ABL Lien Cap, and (b) all other ABL Debt Obligations, which Liens are made junior to Priority Lien Obligations pursuant to the terms of the Intercreditor
Agreement (or a joinder to the Intercreditor Agreement or a new intercreditor agreement substantially similar to the Intercreditor Agreement, as in effect on the date of this Indenture, and in a form reasonably acceptable to each of the parties
thereto); 
 (3) Priority Liens securing (a) Priority Lien Debt in an aggregate principal amount (as of the
date of incurrence of any Priority Lien Debt and after giving pro forma effect to the application of the net proceeds therefrom), not exceeding the Priority Lien Cap, and (b) all other Priority Lien Obligations; 
 (4) Subordinated Liens securing (a) Subordinated Lien Debt in an aggregate principal amount (as of the date of
incurrence of any Subordinated Lien Debt and after giving pro forma effect to the application of the net proceeds therefrom), not exceeding the Subordinated Lien Cap and (b) all other Subordinated Lien Obligations, which Liens are made
junior to the Priority Lien Obligations and ABL Debt Obligations pursuant to the Collateral Trust Agreement and the Intercreditor Agreement; 
  

 INDENTURE 
 24 

 (5) Liens in favor of the Company or any Guarantor; 
 (6) Liens on property of a Person existing at the time such Person becomes a Restricted Subsidiary of the Company or is
merged with or into or consolidated with the Company or any Restricted Subsidiary of the Company; provided that such Liens were in existence prior to the contemplation of such Person becoming a Restricted Subsidiary of the Company or such
merger or consolidation and do not extend to any assets other than those of the Person that becomes a Restricted Subsidiary of the Company or is merged with or into or consolidated with the Company or any Restricted Subsidiary of the Company;

 (7) Liens on property (including Capital Stock) existing at the time of acquisition of the property by the
Company or any Subsidiary of the Company; provided that such Liens were in existence prior to such acquisition and not incurred in contemplation of, such acquisition; 
 (8) Liens existing on the date of this Indenture, other than Liens to secure the Notes issued on the date of this Indenture
or Liens to secure Obligations under the ABL Credit Facility outstanding on the date of this Indenture; 
 (9)
Liens to secure any Permitted Refinancing Indebtedness permitted to be incurred under this Indenture (other than ABL Debt, Priority Lien Debt or Subordinated Lien Debt); provided that (a) the new Lien shall be limited to all or part of
the same property and assets that secured or, under the written agreements pursuant to which the original Lien arose, could secure the original Lien (plus improvements and accessions to, such property or proceeds or distributions thereof); and
(b) the Indebtedness secured by the new Lien is not increased to any amount greater than the sum of (i) the outstanding principal amount, or, if greater, committed amount, of the Indebtedness renewed, refunded, refinanced, replaced,
defeased or discharged with such Permitted Refinancing Indebtedness, and (ii) an amount necessary to pay any fees and expenses, including premiums, related to such renewal, refunding, refinancing, replacement, defeasance or discharge;

 (10) Liens to secure Indebtedness (including Capital Lease Obligations) permitted by
Section 4.09(b)(iv); provided that any such Lien covers only the assets acquired, constructed or improved with such Indebtedness; 
 (11) Liens incurred or pledges or deposits made in the ordinary course of business in connection with workers’ compensation, unemployment insurance and other types of social security and employee
health and disability benefits; 
 (12) Liens to secure the performance of tenders, completion guarantees,
statutory obligations, surety or appeal bonds, bid leases, performance bonds, reimbursement obligations under letters of credit that do not constitute Indebtedness or other obligations of a like nature incurred in the ordinary course of business
(including Liens to secure letters of credit issued to assure payment of such obligations); 
 (13) Liens for
taxes, assessments or governmental charges or claims that are not yet due and payable or that are being contested in good faith by appropriate proceedings promptly instituted and diligently conducted; provided that any reserve or other
appropriate provision required under GAAP has been made therefor; 
  

 INDENTURE 
 25 

 (14) Liens imposed by law, such as carriers’ warehousemen’s,
landlords’ mechanics’, suppliers’, materialmen’s and repairmen’s Liens, or in favor of customs or revenue authorities or freight forwarders or handlers to secure payment of custom duties, in each case incurred in the
ordinary course of business; 
 (15) licenses, entitlements, servitudes, easements, rights-of-way, restrictions,
reservations, covenants, conditions, utility agreements, minor imperfections of title, minor survey defects or other similar restrictions on the use of any real property that were not incurred in connection with Indebtedness and do not, in the
aggregate, materially diminish the value of said properties or materially interfere with their use in the operation of the business of the Company or any of its Restricted Subsidiaries; 
 (16) leases, subleases, licenses, sublicenses or other occupancy agreements granted to others in the ordinary course of
business which do not secure any Indebtedness and which do not materially interfere with the ordinary course of business of the Company or any of its Restricted Subsidiaries; 
 (17) with respect to any leasehold interest where the Company or any Restricted Subsidiary of the Company is a lessee,
tenant, subtenant or other occupant, mortgages, obligations, liens and other encumbrances incurred, created, assumed or permitted to exist and arising by, through or under a landlord or sublandlord of such leased real property encumbering such
landlord’s or sublandlord’s interest in such leased real property; 
 (18) Liens arising from Uniform
Commercial Code financing statement filings regarding operating leases entered into by the Company or any of its Restricted Subsidiaries granted in the ordinary course of business; 
 (19) Liens of a collection bank arising under Section 4-210 of the New York Uniform Commercial Code on items in the
course of collection in favor of banking institutions arising as a matter of law encumbering deposits (including the right of set-off) within general parameters customary in the banking industry; 
 (20) bankers’ Liens, rights of setoff, Liens arising out of judgments or awards not constituting an Event of Default
and notices of lis pendens and associated rights related to litigation being contested in good faith by appropriate proceedings and for which adequate reserves have been made (except to the extent such rights are required to be waived or
subordinated under the terms of this Indenture or any other Note Document, including any rights of pledge or retention pursuant to the Dutch general banking conditions (algemene bankvoorwaarden)); 
 (21) any pledge of the Capital Stock of an Unrestricted Subsidiary to secure Indebtedness of such Unrestricted Subsidiary;

 (22) deposits made in the ordinary course of business to secure liability to insurance carriers; 

(23) Liens arising out of conditional sale, title retention, consignment or similar arrangements, or that are contractual
rights of set-off, relating to the sale or purchase of goods entered into by the Company or any of its Restricted Subsidiaries in the ordinary course of business; 
  

 INDENTURE 
 26 

 (24) any encumbrance or restriction (including put and call arrangements)
with respect to Capital Stock of any non-majority-owned joint venture or similar arrangement pursuant to any joint venture or similar agreement permitted under this Indenture; 
 (25) any extension, renewal or replacement, in whole or in part of any Lien described in clauses (6),
(7), (8) and (25) of this definition of “Permitted Liens;” provided that any such extension, renewal or replacement is no more restrictive in any material respect than any Lien so extended, renewed or
replaced and does not extend to any additional property or assets; 
 (26) judgment Liens not giving rise to an
Event of Default so long as such Lien is adequately bonded and any appropriate legal proceedings which may have been duly initiated for the review of such judgment shall not have been finally terminated or the period within which such proceedings
may be initiated shall not have expired; 
 (27) Liens on cash or Cash Equivalents securing Hedging Obligations
in existence on the date of this Indenture or permitted to be incurred under this Indenture; 
 (28) Liens on
cash, Cash Equivalents or other property arising in connection with the defeasance, discharge or redemption of Indebtedness; 
 (29) Liens on specific items of inventory or other goods (and the proceeds thereof) of any Person securing such Person’s obligations in respect of bankers’ acceptances issued or created in the
ordinary course of business for the account of such Person to facilitate the purchase, shipment or storage of such inventory or other goods; 
 (30) Liens on assets pursuant to merger agreements, stock or asset purchase agreements and similar agreements in respect of the disposition of such assets; 
 (31) Liens (other than Liens on Capital Stock) incurred in the ordinary course of business of the Company or any Restricted
Subsidiary of the Company with respect to obligations that do not exceed $5.0 million at any one time outstanding; and 
 (32) Liens on Capital Stock issued by, or any property or assets of, any Foreign Subsidiary securing Indebtedness incurred by such Foreign Subsidiary or another Foreign Subsidiary that directly or indirectly owns such Capital Stock.

 “Permitted Prior Liens” means: 
 (1) Liens described in clauses (1), (6), (7), (8), (10) and, to the extent
relating to any of the foregoing Liens, Liens described in clause (25) of the definition of “Permitted Liens”; and 
 (2) Permitted Liens that arise by operation of law and are not voluntarily granted, to the extent entitled by law to priority over the Liens created by the Security Documents. 
 “Permitted Refinancing Indebtedness” means any Indebtedness of the Company or any of its Restricted Subsidiaries issued in
exchange for, or the net proceeds of which are used to extend, refinance, renew, replace, defease or refund other Indebtedness of the Company or any of its Restricted Subsidiaries (other than intercompany Indebtedness); provided that:

 (1) the principal amount (or accreted value, if applicable) of such Permitted Refinancing Indebtedness does
not exceed the principal amount (or accreted value, if applicable)

  

 INDENTURE 
 27 

 
of the Indebtedness so extended, refinanced, renewed, replaced, defeased or refunded (plus all accrued interest thereon and the amount of any premium necessary to accomplish such
refinancing and any fees and expenses incurred in connection therewith); 
 (2) such Permitted Refinancing
Indebtedness has a final maturity date later than the final maturity date of, and has a Weighted Average Life to Maturity that is (a) equal to or greater than the Weighted Average Life to Maturity of, the Indebtedness being extended,
refinanced, renewed, replaced, defeased or refunded or (b) more than 90 days after the final maturity date of the Notes; 
 (3) if the Indebtedness being extended, refinanced, renewed, replaced, defeased or refunded is contractually subordinated in right of payment to the Notes or the Note Guarantees, such Permitted
Refinancing Indebtedness is subordinated in right of payment to, the Notes on terms at least as favorable to the Holders of Notes as those contained in the documentation governing the Indebtedness being extended, refinanced, renewed, replaced,
defeased or refunded; and 
 (4) such Indebtedness is incurred either by the Company or by the Restricted
Subsidiary who is the obligor on the Indebtedness being extended, refinanced, renewed, replaced, defeased or refunded and is guaranteed only by Persons who were obligors on the Indebtedness being renewed, refunded, refinanced, replaced, defeased or
discharged. 
 “Person” means any individual, corporation, partnership, joint venture, association, joint-stock
company, trust, unincorporated organization, limited liability company or government or other entity. 
 “preferred
stock” means, with respect to any Person, any Capital Stock of such Person that has preferential rights to any other Capital Stock of such Person with respect to dividends or redemptions upon liquidation. 
 “Primary ABL Collateral” means all present and future right, title and interest of the Company and the Guarantors in and to
the following, whether now owned or hereafter acquired, existing or arising, and wherever located: 
 (1)
“accounts” and “payment intangibles,” including tax refunds, but excluding “accounts” and “payment intangibles” (in each case, as defined in Article 9 of the New York Uniform Commercial Code) that constitute
identifiable proceeds of Primary Notes Collateral; 
 (2) “deposit accounts” (as defined in Article 9
of the New York Uniform Commercial Code), “commodity accounts” (as defined in Article 9 of the New York Uniform Commercial Code), “securities accounts” (as defined in Article 8 of the New York Uniform Commercial Code) and
lock-boxes, including all “money” (as defined in Article 1 of the New York Uniform Commercial Code) and “certificated securities,” “uncertificated securities,” “securities entitlements” and “investment
property” (as defined in Article 8 or Article 9 of the New York Uniform Commercial Code) credited thereto or deposited therein (including all cash, marketable securities and other funds held in or on deposit in any such deposit account,
commodity account or securities account); “instruments” (as defined in Article 9 of the New York Uniform Commercial Code), including intercompany notes; “chattel paper” (as defined in Article 9 of the New York Uniform Commercial
Code); and all cash and cash equivalents, including cash and cash equivalents securing reimbursement obligations in respect of letters of credit or other ABL Debt Obligations; 
  

 INDENTURE 
 28 

 (3) “general intangibles” (as defined in Article 9 of the New York
Uniform Commercial Code) pertaining to the other items of property included within clauses (a), (b), (d) and (e) of this definition; 
 (4) books and “records” (as defined in Article 9 of the New York Uniform Commercial Code), including all books, databases, data processing software, customer lists and other tangible and
electronic records, “supporting obligations” (as defined in Article 9 of the New York Uniform Commercial Code), “documents” (as defined in Article 9 of the New York Uniform Commercial Code) and related “letters of
credit” (as defined in Article 5 of the New York Uniform Commercial Code), “commercial tort claims” (as defined in Article 9 of the New York Uniform Commercial Code) or other claims and causes of action, in each case, to the extent
related to or containing any information relating to any of the foregoing; and 
 (5) all substitutions,
replacements, accessions, products and “proceeds” (as defined in Article 9 of the New York Uniform Commercial Code), including, without limitation, insurance proceeds, licenses, royalties, income, payments, claims, damages and proceeds of
suit of all or any of the foregoing; 
 except to the extent that any item of property included in clauses (a) through (e) constitutes
an Excluded Asset; provided that in no case shall Primary ABL Collateral include any identifiable cash proceeds from a sale, lease, conveyance or other disposition of any Primary Notes Collateral that have been deposited in the Collateral
Proceeds Account in accordance with the provisions set forth under Section 4.10(a)(iii) until such time as such cash proceeds are released therefrom in accordance with the terms of this Indenture; provided further that in the case
of any Guarantor that is organized under the laws of any part of the Netherlands or any other jurisdiction outside the United States, the description of items of property referred to in clauses (a) through (e) above shall be subject to
adjustment to reflect the classification of assets used under the laws of the applicable part of such jurisdiction and to reflect the categories of assets that are subject to the security documents governing such Guarantors. 
 “Primary Notes Collateral” means all of the tangible and intangible properties and assets at any time owned or acquired by
the Company or any Guarantor, except: 
 (1) Primary ABL Collateral; and 
 (2) Excluded Assets. 
 “Principals” means (1) Ares Management LLC, a Delaware limited liability company, (2) Providence Equity Partners, a limited partnership, (3) Ayala Corporation, a Philippine
corporation and (4) R. Scott Murray. 
 “Priority Lien” means a Lien granted by a Security Document to the
Collateral Trustee, at any time, upon any property of the Company or any Guarantor to secure Priority Lien Obligations. 
 “Priority Lien Cap” means, as of any date of determination, the amount of Priority Lien Debt that may be incurred by the Company such that, after giving pro forma effect to such incurrence and the application of the
net proceeds therefrom, the Priority Lien Debt Ratio would not exceed 2.5 to 1.0. 
 “Priority Lien Debt”
means: 
 (1) the Initial Notes; and 
  

 INDENTURE 
 29 

 (2) additional notes issued under any indenture or other Indebtedness
(including letters of credit and reimbursement obligations with respect thereto) of the Company that is secured equally and ratably with the Notes by a Priority Lien on Collateral that was permitted to be incurred and so secured under each
applicable Secured Debt Document; provided, in the case of any additional notes or other Indebtedness referred to in this clause (2), that: 
 (a) on or before the date on which such additional notes are issued or Indebtedness is incurred by the Company, such additional notes or other Indebtedness, as applicable, is designated by the Company, in
an Officers’ Certificate delivered to each Priority Lien Representative and the Collateral Trustee, as “Priority Lien Debt” for the purposes of the Secured Debt Documents; provided that no Series of Secured Debt may be
designated as both Subordinated Lien Debt and Priority Lien Debt and no Series of Secured Debt may be designated as both ABL Debt and Priority Lien Debt; 
 (b) such additional notes are or such Indebtedness is governed by an indenture or a credit agreement, as applicable, or other agreement that includes a Lien Sharing and Priority Confirmation; 

(c) all requirements set forth in the Collateral Trust Agreement as to the confirmation, grant or perfection of the
Collateral Trustee’s Lien to secure such additional notes or such Indebtedness or Obligations in respect thereof are satisfied (and the satisfaction of such requirements and the other provisions of this clause (c) will be conclusively
established if the Company delivers to the Collateral Trustee an Officers’ Certificate stating that such requirements and other provisions have been satisfied and that such notes or such Indebtedness is “Priority Lien Debt”); and

 (d) the collateral agent or other representative with respect to such Indebtedness, the ABL Collateral Agent,
the Collateral Trustee, the Company and each applicable Subsidiary have duly executed and delivered the Intercreditor Agreement (or a joinder to the Intercreditor Agreement or a new intercreditor agreement, substantially similar to the Intercreditor
Agreement, as in effect on the date of this Indenture) as well as any documentation required to effect the agreed upon priority of the Netherlands Primary Notes Collateral. 
 “Priority Lien Debt Ratio” means, as of any date of determination, the ratio of the principal amount of Priority Lien Debt
of the Company and its Restricted Subsidiaries as of that date to the Company’s Consolidated EBITDA for the most recently ended four full fiscal quarters for which internal financial statements are available immediately preceding the date of
determination, with such adjustments to the principal amount of Priority Lien Debt and Consolidated EBITDA as are consistent with the adjustment provisions set forth in the definition of “Fixed Charge Coverage Ratio.” 
 “Priority Lien Documents” means this Indenture and any additional indenture, credit facility or other agreement pursuant to
which any Priority Lien Debt is incurred and the security documents related thereto (other than any security documents that do not secure Priority Lien Obligations). 
 “Priority Lien Obligations” means Priority Lien Debt and all other Obligations in respect thereof. 
 “Priority Lien Representative” means (1) the Collateral Trustee, (2) the Trustee, in the case of the Notes, or (3) in the case of any other Series of Priority Lien Debt,
the trustee, agent or representative of the holders of such Series of Priority Lien Debt who maintains the transfer register for such Series of Priority Lien Debt and is appointed as a representative of such Series of Priority Lien Debt (for
purposes

  

 INDENTURE 
 30 

 
related to the administration of the Security Documents) pursuant to this Indenture, credit agreement or other agreement governing such Series of Priority Lien Debt, and who has executed a
joinder to the Collateral Trust Agreement. 
 “Private Placement Legend” means the legend set forth in
Section 2.07(g)(i) to be placed on all Notes issued under this Indenture except where otherwise permitted by the provisions of this Indenture. 
 “Pro Forma Cost Savings” means, with respect to any period, the reduction in net costs and related adjustments that (1) were directly attributable to an acquisition (including the
Acquisition), Investment, disposition, merger, consolidation or discontinued operation or other specified action that occurred during the four-quarter period or after the end of the four-quarter period and on or prior to the Calculation Date and
calculated on a basis that is consistent with Regulation S-X under the Securities Act as in effect and applied as of the date of this Indenture, (2) were actually implemented in connection with or as a result of the subject acquisition
(including the Acquisition), Investment, disposition, merger, consolidation or discontinued operation or other specified action within six months after the date thereof and prior to the Calculation Date that are supportable and quantifiable by the
underlying accounting records or (3) relate to an acquisition (including the Acquisition), Investment, disposition, merger, consolidation or discontinued operation or other specified action and that the Company reasonably determines are
probable based upon specifically identifiable actions to be taken within six months of the date of the closing of the acquisition, Investment, disposition, merger, consolidation or discontinued operation or specified action and, in the case of each
of (1), (2) and (3), are described, as provided below, in an Officers’ Certificate, as if all such reductions in costs had been effected as of the beginning of such period. Pro Forma Cost Savings described above shall be established by a
certificate delivered to the Trustee from the Company’s Chief Executive Officer or Chief Financial Officer that outlines the specific actions taken or to be taken and the net cost savings achieved or to be achieved from each such action and, in
the case of clause (3) above, that states such savings have been determined in management’s reasonable judgment to be probable based on information then available. 
 “QIB” means a “qualified institutional buyer” as defined in Rule 144A. 
 “Qualified Equity Offering” means any public or private placement of Capital Stock (other than Disqualified Stock) of the
Company (other than Capital Stock sold to the Company or a Subsidiary of the Company). 
 “Registration Rights
Agreement” means the registration rights agreement, to be dated the date of this Indenture, among the Company, the Guarantors and the Initial Purchasers. 
 “Regulation S” means Regulation S promulgated under the Securities Act. 
 “Regulation S Global Note” means a Legended Regulation S Global Note or an Unlegended Regulation S Global Note, as appropriate. 
 “Related Party” means (1) with respect to Ares Management LLC, Providence Equity Partners or Ayala Corporation, (a) any investment fund under common control or management with
either Ares Management LLC, Providence Equity Partners or Ayala Corporation, or any of their respective Affiliates, (b) any controlling stockholder, general partner or member of either Ares Management LLC, Providence Equity Partners or Ayala
Corporation or any of their respective Affiliates, and (c) any trust, corporation, limited liability company or other entity, the beneficiaries, stockholders, members, general partners or Persons Beneficially Owning an 80% or more interest of
which consist of either Ares Management LLC, Providence Equity Partners or Ayala Corporation and/or the Persons referred to in the immediately preceding clauses (a) and (b) and (2) with respect to R. Scott Murray (a) his spouse,
(b) his descendants

  

 INDENTURE 
 31 

 
and any member of his immediate family, including in each case stepchildren and family members by adoption, (c) his heirs at law and his estate and the beneficiaries thereof, (d) any
charitable foundation created by R. Scott Murray, and (e) any trust, corporation, limited liability company, partnership or other entity, the beneficiaries, stockholders, members, general partners, owners or Persons Beneficially Owning a
majority of the interests of which consist of R. Scott Murray, and/or one or more of the Persons referred to in the immediately preceding clauses (a) through (d); provided that any Person in the immediately preceding clauses
(a) through (e) shall only be deemed to be a Related Party to the extent that such Person’s Voting Stock of the Company or the Parent was received from R. Scott Murray or any Person referred to in the immediately preceding clauses
(a), (b) or (c). 
 “Required Priority Lien Debtholders” means, at any time, the holders of a majority in
aggregate principal amount of all Priority Lien Debt then outstanding, calculated in accordance with Section 7.2 of the Collateral Trust Agreement. For purposes of this definition, Priority Lien Debt registered in the name of, or Beneficially
Owned by, the Company, any Guarantor or any Affiliate of the Company or any Guarantor will be deemed not to be outstanding. 
 “Required Subordinated Lien Debtholders” means, at any time, the holders of a majority in aggregate principal amount of all Subordinated Lien Debt then outstanding, calculated in accordance with Section 7.2 of the
Collateral Trust Agreement. For purposes of this definition, Subordinated Lien Debt registered in the name of, or Beneficially Owned by, the Company, any Guarantor or any Affiliate of the Company or any Guarantor will be deemed not to be
outstanding. 
 “Responsible Officer” means, when used with respect to the Trustee, any officer within the
corporate trust department of the Trustee, including any vice president, assistant vice president, assistant trust officer or any other officer of the Trustee who customarily performs functions similar to those performed by the Persons who at the
time shall be such officers, respectively, or to whom any corporate trust matter is referred because of such Person’s knowledge of and familiarity with the particular subject and who shall have direct responsibility for the administration of
this Indenture. 
 “Restricted Definitive Note” means a Definitive Note bearing the Private Placement Legend.

 “Restricted Global Note” means a Global Note bearing the Private Placement Legend. 
 “Restricted Investment” means an Investment other than a Permitted Investment. 
 “Restricted Period” means the 40-day distribution compliance period as defined in Regulation S. 
 “Restricted Subsidiary” of a Person means any Subsidiary of the referent Person that is not an Unrestricted Subsidiary.

 “Rule 144” means Rule 144 promulgated under the Securities Act. 
 “Rule 144A” means Rule 144A promulgated under the Securities Act. 
 “Rule 903” means Rule 903 promulgated under the Securities Act. 
 “Rule 904” means Rule 904 promulgated under the Securities Act. 
 “Sale of a Guarantor” means (1) any Asset Sale to the extent involving a sale, lease, conveyance or other disposition
of the Capital Stock of a Guarantor or (2) the issuance of Equity Interests by a Guarantor, other than (a) an issuance of Equity Interests by a Guarantor to the Company or another Restricted Subsidiary of the Company,
(b) directors’ qualifying shares, or (c) Investments by foreign nationals mandated by applicable law. 
  

 INDENTURE 
 32 

 “Sale of Primary Notes Collateral” means any Asset Sale to the extent
involving a sale, lease, conveyance or other disposition of Primary Notes Collateral. 
 “SEC” means the United
States Securities and Exchange Commission. 
 “Secured Debt” means Priority Lien Debt and Subordinated Lien
Debt. 
 “Secured Debt Documents” means the Priority Lien Documents and the Subordinated Lien Documents.

 “Secured Debt Representative” means each Priority Lien Representative, collateral agent or other
representative in respect of any ABL Debt Obligations and Subordinated Lien Representative. 
 “Secured
Obligations” means the Priority Lien Obligations and the Subordinated Lien Obligations (if any). 
 “Securities
Act” means the Securities Act of 1933, as amended. 
 “Security Agreement” means the Security
Agreement, dated as of the date of this Indenture, among the Company, the Guarantors from time to time party thereto and the Collateral Trustee, as amended, restated, adjusted, waived, renewed, extended, supplemented or otherwise modified from time
to time. 
 “Security Documents” means the Collateral Trust Agreement, the Intercreditor Agreement, the
Security Agreement, each Lien Sharing and Priority Confirmation, and all other security agreements, pledge agreements, collateral assignments, collateral agency agreements, debentures, control agreements or other grants or transfers for security
executed and delivered by the Company or any Guarantor creating (or purporting to create) a Lien upon Collateral in favor of the Collateral Trustee, securing Secured Obligations, in each case, as amended, modified, renewed, restated or replaced, in
whole or in part, from time to time, in accordance with Section 7.1 of the Collateral Trust Agreement. 
 “Series
of ABL Debt” means, severally, the ABL Credit Facility and any Credit Facility and other Indebtedness that constitutes ABL Debt Obligations. 
 “Series of Priority Lien Debt” means, severally, the Initial Notes, the Exchange Notes and any Additional Notes, any Credit Facility (other than the ABL Credit Facility) and other
Indebtedness that constitutes Priority Lien Debt. 
 “Series of Secured Debt” means each Series of Subordinated
Lien Debt and each Series of Senior Debt. 
 “Series of Senior Debt” means each Series of ABL Debt and each
Series of Priority Lien Debt. 
 “Series of Subordinated Lien Debt” means, severally, each issue or series of
Subordinated Lien Debt for which a single transfer register is maintained. 
 “Shelf Registration Statement”
means the Shelf Registration Statement as defined in the Registration Rights Agreement. 
  

 INDENTURE 
 33 

 “Significant Subsidiary” means any Subsidiary that would constitute a
“significant subsidiary” within the meaning of Article 1, Rule 1-02 of Regulation S-X under the Securities Act, as such Regulation is in effect on the date hereof. 
 “Special Interest” means all special interest then owing pursuant to the Registration Rights Agreement. 
 “Stated Maturity” means, with respect to any installment of interest or principal on any series of Indebtedness, the date
on which such payment of interest or principal was scheduled to be paid in the original documentation governing such Indebtedness, and shall not include any contingent obligations to repay, redeem or repurchase any such interest or principal prior
to the date originally scheduled for the payment thereof. 
 “Stockholders’ Agreement” means the
stockholders agreement, dated August 14, 2009, as amended as of the date of this Indenture, among the Company, Ares Corporate Opportunities Fund II, L.P., a Delaware limited partnership, NewBridge International Investment Ltd., a British Virgin
Islands company, EGS Dutchco B.V., a corporation organized under the laws of the Netherlands, Trillium Capital LLC, a Delaware limited liability company, and R. Scott Murray. 
 “Stockholders’ Registration Rights Agreement” means the amended and restated registration rights agreement, dated as
of August 14, 2009, as amended, among Ares Corporate Opportunities Fund II, L.P., a Delaware limited partnership, NewBridge International Investment Ltd., a British Virgin Islands company, EGS Dutchco B.V., a corporation organized under the
laws of the Netherlands, Trillium Capital LLC, a Delaware limited liability company, R. Scott Murray and certain founding stockholders of the Company. 
 “Subordinated Lien” means a Lien granted by a Security Document to the Collateral Trustee, at any time, upon any Collateral of the Company or any Guarantor to secure Subordinated Lien
Obligations. 
 “Subordinated Lien Cap” means, as of any date of determination, the amount of Subordinated Lien
Debt that may be incurred by the Company or any Guarantor such that, after giving pro forma effect to such incurrence and the application of the net proceeds therefrom the Subordinated Lien Debt Ratio would not exceed 3.0 to 1.0. 

“Subordinated Lien Debt” means any Indebtedness (including letters of credit and reimbursement obligations with respect
thereto) of the Company or any Guarantor that is secured on a subordinated basis to the Priority Lien Debt by a Subordinated Lien that was permitted to be incurred and so secured under each applicable Secured Debt Document; provided that:

 (1) on or before the date on which such Indebtedness is incurred by the Company or such Guarantor, such
Indebtedness is designated by the Company and such Guarantor, as applicable, in an Officers’ Certificate delivered to each Subordinated Lien Representative and the Collateral Trustee, as “Subordinated Lien Debt” for the purposes of
this Indenture or Credit Facility and the Collateral Trust Agreement; provided that no Series of Secured Debt may be designated as both Subordinated Lien Debt and Priority Lien Debt; 
 (2) such Indebtedness is governed by an indenture, credit agreement or other agreement that includes a Lien Sharing and
Priority Confirmation; and 
 (3) all requirements set forth in the Collateral Trust Agreement as to the
confirmation, grant or perfection of the Collateral Trustee’s Liens to secure such Indebtedness or

  

 INDENTURE 
 34 

 
Obligations in respect thereof are satisfied (and the satisfaction of such requirements and the other provisions of this clause (3) will be conclusively established if the Company
delivers to the Collateral Trustee an Officers’ Certificate stating that such requirements and other provisions have been satisfied and that such Indebtedness is “Subordinated Lien Debt”). 
 “Subordinated Lien Debt Ratio” means, as of any date of determination, the ratio of (1) the principal amount of
Priority Lien Debt, plus (2) the principal amount of Subordinated Lien Debt of the Company and its Restricted Subsidiaries as of that date to the Company’s Consolidated EBITDA for the most recently ended four full fiscal quarters
for which internal financial statements are available immediately preceding the date of determination, with such adjustments to the principal amount of Priority Lien Debt, the principal amount of Subordinated Lien Debt and Consolidated EBITDA as are
consistent with the adjustment provisions set forth in the definition of “Fixed Charge Coverage Ratio.” 
 “Subordinated Lien Documents” means, collectively, any indenture, credit agreement or other agreement governing each Series of Subordinated Lien Debt and the security documents related thereto (other than any security
documents that do not secure Subordinated Lien Obligations). 
 “Subordinated Lien Obligations” means
Subordinated Lien Debt and all other Obligations in respect thereof. 
 “Subordinated Lien Representative”
means, in the case of any future Series of Subordinated Lien Debt, the trustee, agent or representative of the holders of such Series of Subordinated Lien Debt who maintains the transfer register for such Series of Subordinated Lien Debt and
(1) is appointed as a Subordinated Lien Representative (for purposes related to the administration of the Security Documents) pursuant to this Indenture, credit agreement or other agreement governing such Series of Subordinated Lien Debt,
together with its successors in such capacity, and (2) has become a party to the Collateral Trust Agreement by executing a joinder in the form required under the Collateral Trust Agreement. 
 “Subsidiary” means, with respect to any specified Person: 
 (1) any corporation, association or other business entity of which more than 50% of the total voting power of shares of
Capital Stock entitled (without regard to the occurrence of any contingency and after giving effect to any voting agreement or stockholders’ agreement that effectively transfers voting power) to vote in the election of directors, managers or
trustees thereof is at the time owned or controlled, directly or indirectly, by such Person or one or more of the other Subsidiaries of that Person (or a combination thereof); and 
 (2) any partnership or limited liability company of which (a) more than 50% of the capital accounts, distribution
rights, total equity and voting interests or general and limited partnership interests, as applicable, are owned or controlled, directly or indirectly, by such Person or one or more of the other Subsidiaries of that Person or a combination thereof,
whether in the form of membership, general, special or limited partnership interests or otherwise, and (b) such Person or any Subsidiary of such Person is a controlling general partner or otherwise controls such entity. 
 “Thomson Bank Watch Rating of “B”” means a bank individual rating assigned by Fitch Ratings of “B” or
the equivalent or an equivalent rating assigned by a successor to Fitch Ratings. 
 “TIA” means the Trust
Indenture Act of 1939, as in effect on the date on which this Indenture is qualified under the TIA. 
  

 INDENTURE 
 35 

 “Transaction Costs” means any one-time charges incurred in connection with
the “Transactions” described in the Offering Circular under the caption “Summary—Transactions,” including any one-time charges incurred in connection with the write-off of unamortized debt issuance costs relating to
Indebtedness retired in the Transactions described in the Offering Circular under the caption “Summary—Transactions.” 
 “Treasury Rate” means, as of any redemption date, the yield to maturity as of such redemption date of United States Treasury securities with a constant maturity (as compiled and published in the most recent Federal Reserve
Statistical Release H.15 (519) that has become publicly available at least two Business Days prior to the redemption date (or, if such Statistical Release is no longer published, any publicly available source of similar market data)) most
nearly equal to the period from the redemption date to October 1, 2012; provided, however, that if the period from the redemption date to October 1, 2012, is less than one year, the weekly average yield on actually traded
United States Treasury securities adjusted to a constant maturity of one year will be used. 
 “Trustee” means
Wells Fargo Bank, National Association, a nationally chartered banking association, as trustee hereunder, until a successor replaces it in accordance with the applicable provisions of this Indenture and thereafter means the successor serving as
trustee hereunder. 
 “Uniform Commercial Code” means the Uniform Commercial Code as in effect from time to
time in any applicable jurisdiction. 
 “Unlegended Regulation S Global Note” means a permanent global Note in
the form of Exhibit A bearing the Global Note Legend, deposited with or on behalf of and registered in the name of the Depositary or its nominee and issued upon expiration of the Restricted Period. 
 “Unrestricted Definitive Note” means a Definitive Note that does not bear and is not required to bear the Private Placement
Legend. 
 “Unrestricted Global Note” means a permanent Global Note substantially in the form of Exhibit
A that bears the Global Note Legend, that has the “Schedule of Exchanges of Interests in the Global Note” attached thereto, that is deposited with or on behalf of and registered in the name of the Depositary, representing a series of
Notes, and that does not bear and is not required to bear the Private Placement Legend. 
 “Unrestricted
Subsidiary” means any Subsidiary of the Company that is designated by the Board of Directors of the Company as an Unrestricted Subsidiary pursuant to a resolution of the Board of Directors, but only to the extent that such Subsidiary:

 (1) has no Indebtedness other than Non-Recourse Debt; 
 (2) except as permitted by Section 4.11, is not party to any agreement, contract, arrangement or understanding
with the Company or any Restricted Subsidiary of the Company unless the terms of any such agreement, contract, arrangement or understanding are no less favorable to the Company or such Restricted Subsidiary than those that might be obtained at the
time from Persons who are not Affiliates of the Company; 
 (3) is a Person with respect to which neither the
Company nor any of its Restricted Subsidiaries has any direct or indirect obligation (a) to subscribe for additional Equity Interests or (b) to maintain or preserve such Person’s financial condition or to cause such Person to achieve
any specified levels of operating results; and 
  

 INDENTURE 
 36 

 (4) has not guaranteed or otherwise directly or indirectly provided credit
support for any Indebtedness of the Company or any of its Restricted Subsidiaries. 
 “U.S. Person” means a
U.S. person as defined in Rule 902(k) promulgated under the Securities Act. 
 “Voting Stock” of any Person as
of any date means the Capital Stock of such Person that is at the time entitled to vote in the election of the Board of Directors of such Person. 
 “Weighted Average Life to Maturity” means, when applied to any Indebtedness or Disqualified Stock at any date, the number of years obtained by dividing: 
 (1) the sum of the products obtained by multiplying (a) the amount of each then remaining installment, sinking fund,
serial maturity or other required payments of principal or liquidation or face value, including payment at final maturity or redemption, in respect thereof, by (b) the number of years (calculated to the nearest one-twelfth) that will elapse
between such date and the making of such payment; by 
 (2) the then outstanding principal or liquidation or
face value amount of such Indebtedness or Disqualified Stock. 
 “Wholly Owned Restricted Subsidiary” of any
specified Person means a Restricted Subsidiary of such Person all of the outstanding Capital Stock or other ownership interests of which (other than directors’ qualifying shares or Investments by foreign nationals mandated by applicable law)
shall at the time be owned by such Person or by one or more Wholly Owned Restricted Subsidiaries of such Person and one or more Wholly Owned Restricted Subsidiaries of such Person. 
 Section 1.02 Other Definitions. 
  

			
	 Term
	  	Defined in
Section
	 “Additional Amounts”
	  	4.19
	 “Affiliate Transaction”
	  	4.11
	 “Asset Sale Offer”
	  	4.10
	 “Authentication Order”
	  	2.02
	 “Change of Control Offer”
	  	4.14
	 “Change of Control Payment”
	  	4.14
	 “Change of Control Payment Date”
	  	4.14
	 “Collateral Proceeds Account”
	  	4.10
	 “Covenant Defeasance”
	  	8.03
	 “Definitive Registered Notes”
	  	4.19
	 “DTC”
	  	2.01
	 “Event of Default”
	  	6.01
	 “Excess Proceeds”
	  	4.10
	 “incur”
	  	4.09
	 “Legal Defeasance”
	  	8.02
	 “Offer Amount”
	  	3.08
	 “Offer Period”
	  	3.08
	 “Other Taxes”
	  	4.19
	 “offshore transaction”
	  	2.07
	 “Paying Agent”
	  	2.04

  

 INDENTURE 
 37 

			
	 Term
	  	Defined in
Section
	 “Payment Default”
	  	6.01
	 “Permitted Debt”
	  	4.09
	 “Purchase Date”
	  	3.08
	 “Registrar”
	  	2.04
	 “Repurchase Offer”
	  	3.08
	 “Restricted Payments”
	  	4.07
	 “Specified Courts”
	  	13.09
	 “Taxes”
	  	4.19

 Section 1.03 Incorporation by Reference of Trust Indenture Act. 
 Whenever this Indenture refers to a provision of the TIA, the provision is incorporated by reference in and made a part of this Indenture.

 The following TIA terms shall have the following meanings with respect to this Indenture: 
 “obligor” on the Notes and the Note Guarantees means the Company and the Guarantors, respectively, and any successor
obligor upon the Notes and the Note Guarantees, respectively. 
 All other terms used in this Indenture that are defined by the
TIA, defined by TIA reference to another statute or defined by SEC rule under the TIA have the meanings so assigned to them. 
 Section 1.04 Rules of Construction. 
 Unless the context otherwise requires: 
 (1) a term has the meaning assigned to it; 
 (2) an accounting term not otherwise defined has the meaning assigned to it in accordance with GAAP; 
 (3) “or” is not exclusive; 
 (4) words in the singular include the plural, and in the plural include the singular; 
 (5) “herein,” “hereof” and other word of similar import refer to this Indenture as a whole and not to
any particular Section, Article or other subdivision; 
 (6) “will” shall be interpreted to express a
command; 
 (7) all references to Sections or Articles or Exhibits refer to Sections or Articles or Exhibits of
or to this Indenture unless otherwise indicated; and 
 (8) references to sections of or rules under the
Securities Act shall be deemed to include substitute, replacement of successor sections or rules adopted by the SEC from time to time. 
  

 INDENTURE 
 38 

 No Indebtedness of any Person will be deemed to be contractually subordinated in right of payment to any
other Indebtedness of such Person solely by virtue of being unsecured or by virtue of being secured on a junior priority basis or by virtue of being structurally subordinated. 
 ARTICLE TWO 
 THE NOTES 
 Section 2.01 Form and Dating. 
 (a) General. The Notes and the Trustee’s certificate of authentication shall be substantially in the form of Exhibit A. The Notes may have notations, legends or endorsements required by
law, stock exchange rule or usage. Each Note shall be dated the date of its authentication. The Notes shall be issued in registered form without interest coupons in denominations of $2,000 and integral multiples of $1,000 in excess thereof.

 The terms and provisions contained in the Notes shall constitute, and are hereby expressly made, a part of this Indenture,
and the Company, the Guarantors and the Trustee, by their execution and delivery of this Indenture, expressly agree to such terms and provisions and to be bound thereby. However, to the extent any provision of any Note conflicts with the express
provisions of this Indenture, the provisions of this Indenture shall govern and be controlling. 
 (b) Global Notes.
Notes issued in global form shall be substantially in the form of Exhibit A (and shall include the Global Note Legend thereon and the “Schedule of Exchanges of Interests in the Global Note” attached thereto). Notes issued in
definitive form shall be substantially in the form of Exhibit A (but without the Global Note Legend thereon and without the “Schedule of Exchanges of Interests in the Global Note” attached thereto). Each Global Note shall represent
such of the outstanding Notes as shall be specified therein and each shall provide that it represents the aggregate principal amount of outstanding Notes from time to time endorsed thereon and that the aggregate principal amount of outstanding Notes
represented thereby may from time to time be reduced or increased, as appropriate, to reflect exchanges and redemptions. Any endorsement of a Global Note to reflect the amount of any increase or decrease in the aggregate principal amount of
outstanding Notes represented thereby shall be made by the Trustee or, if the Custodian and the Trustee are not the same Person, by the Custodian at the direction of the Trustee, in accordance with instructions given by the Holder thereof as
required by Section 2.07. 
 (c) Regulation S Global Notes. Notes offered and sold in reliance on Regulation
S shall be issued initially in the form of the Legended Regulation S Global Note, which shall be deposited on behalf of the purchasers of the Notes represented thereby with the Trustee, as custodian for The Depository Trust Company
(“DTC”) in New York, New York, and registered in the name of the Depositary or the nominee of the Depositary for the accounts of designated agents holding on behalf of Euroclear or Clearstream, duly executed by the Company and
authenticated by the Trustee as hereinafter provided. Following the termination of the Restricted Period, beneficial interests in the Legended Regulation S Global Note may be exchanged for beneficial interests in Unlegended Regulation S Global Notes
pursuant to Section 2.07 and the Applicable Procedures. Simultaneously with the authentication of Unlegended Regulation S Global Notes, the Trustee shall cancel the Legended Regulation S Global Note. The aggregate principal amount of the
Regulation S Global Notes may from time to time be increased or decreased by adjustments made on the records of the Trustee and the Depositary or its nominee, as the case may be, in connection with transfers of interest as hereinafter provided.

 (d) Euroclear and Clearstream Procedures Applicable. The provisions of the “Operating Procedures of the Euroclear
System” and “Terms and Conditions Governing Use of Euroclear” and the

  

 INDENTURE 
 39 

 
“General Terms and Conditions of Clearstream Banking” and “Customer Handbook” of Clearstream shall be applicable to transfers of beneficial interests in the Regulation S
Global Notes that are held by Participants through Euroclear or Clearstream. 
 Section 2.02 Execution and
Authentication. 
 At least one Officer of the Company shall sign the Notes for the Company by manual or facsimile
signature. 
 If an Officer whose signature is on a Note no longer holds that office at the time a Note is authenticated, the
Note shall nevertheless be valid. 
 A Note shall not be valid until authenticated by the manual signature of the Trustee. Such
signature shall be conclusive evidence that the Note has been authenticated under this Indenture. 
 The aggregate principal
amount of Notes which may be authenticated and delivered under this Indenture is unlimited. 
 The Company may, subject to
Article Four and applicable law, issue Additional Notes under this Indenture, including Exchange Notes. The Initial Notes and any Additional Notes, including any Exchange Notes, subsequently issued shall be treated as a single Series of
Priority Lien Debt and as a single class for all purposes under this Indenture. 
 At any time and from time to time after the
execution of this Indenture, the Trustee shall, upon receipt of a written order of the Company signed by an Officer of the Company (an “Authentication Order”), authenticate Notes for original issue in an aggregate principal amount
specified in such Authentication Order and deliver or cause such Notes to be delivered as specified in such Authentication Order. The Authentication Order shall specify the amount of Notes to be authenticated and delivered and the date on which the
Notes are to be authenticated and delivered. 
 The Trustee may appoint an authenticating agent acceptable to the Company to
authenticate and deliver Notes. An authenticating agent may authenticate and deliver Notes whenever the Trustee may do so. Each reference in this Indenture to authentication and delivery by the Trustee includes authentication and delivery by such
agent. An authenticating agent has the same rights as an Agent to deal with Holders or an Affiliate of the Company. 
 Section
2.03 Methods of Receiving Payments on the Notes. 
 If a Holder has given wire transfer instructions to the Company, the
Company shall pay all principal of, premium (if any), interest and Special Interest (if any) on, such Holder’s Notes in accordance with those instructions. All other payments on Notes shall be made at the office or agency of the Paying Agent
and Registrar within the City and State of New York unless the Company elects to make interest payments by check mailed to the Holders at their addresses set forth in the register of Holders. The Company shall inform each Paying Agent of such
election. 
 Section 2.04 Registrar and Paying Agent. 
 (a) The Company shall maintain a registrar with an office or agency where Notes may be presented for registration of transfer or for
exchange (“Registrar”) and a paying agent with an office or agency where Notes may be presented for payment (“Paying Agent”). The Registrar shall keep a register of the Notes and of their transfer and exchange. The
Company may appoint one or more co-registrars and

  

 INDENTURE 
 40 

 
one or more additional paying agents. The term “Registrar” includes any co-registrar and the term “Paying Agent” includes any additional paying agent. The Company may change
any Paying Agent or Registrar without prior notice to any Holder. The Company shall notify the Trustee in writing of the name and address of any Agent not a party to this Indenture. If the Company fails to appoint or maintain another entity as
Registrar or Paying Agent, the Trustee shall act as such and shall be entitled to appropriate compensation therefor pursuant to Section 7.07. The Company or any of its Subsidiaries may act as Paying Agent or Registrar. 
 (b) The Company initially appoints DTC to act as Depositary with respect to the Global Notes. 
 (c) The Company initially appoints the Trustee to act as the Registrar and Paying Agent and to act as Custodian with respect to the Global
Notes. 
 Section 2.05 Paying Agent to Hold Money in Trust. 
 The Company shall require each Paying Agent other than the Trustee to agree in writing that the Paying Agent shall hold in trust for the
benefit of Holders or the Trustee all money held by the Paying Agent for the payment of principal of, premium (if any), interest and Special Interest (if any) on, the Notes, and shall notify the Trustee of any default by the Company in making any
such payment. While any such default continues, the Trustee may require a Paying Agent to pay all money held by it to the Trustee. The Company at any time may require a Paying Agent to pay all money held by it to the Trustee. Upon payment over to
the Trustee, the Paying Agent (if other than the Company or one of its Subsidiaries) shall have no further liability for the money. If the Company or one of its Subsidiaries acts as Paying Agent, it shall segregate and hold in a separate trust fund
for the benefit of the Holders all money held by it as Paying Agent. Upon any bankruptcy or reorganization proceedings relating to the Company, the Trustee shall serve as Paying Agent for the Notes. 
 Section 2.06 Holder Lists. 
 The Trustee shall preserve in as current a form as is reasonably practicable the most recent list available to it of the names and addresses of all Holders and shall otherwise comply with TIA
§ 312(a). If the Trustee is not the Registrar, the Company shall furnish to the Trustee at least seven Business Days before each interest payment date and at such other times as the Trustee may request in writing, a list in such form and
as of such date as the Trustee may reasonably require of the names and addresses of the Holders of Notes and the Company shall otherwise comply with TIA § 312(a). 
 Section 2.07 Transfer and Exchange. 
 (a) Transfer and Exchange of Global Notes. A Global Note may not be transferred except as a whole by the Depositary to a nominee of the Depositary, by a nominee of the Depositary to the Depositary
or to another nominee of the Depositary, or by the Depositary or any such nominee to a successor Depositary or a nominee of such successor Depositary. All Global Notes shall be exchanged by the Company for Definitive Notes if: 
 (i) DTC (A) notifies the Company that it is unwilling or unable to continue as Depositary for the Global Notes or
(B) has ceased to be a clearing agency registered under the Exchange Act and, in either case, the Company fails to appoint a successor Depositary; 
 (ii) the Company, at its option, notify the Trustee in writing that they elect to cause the issuance of Definitive Notes; provided that in no event shall the Legended Regulation S Global Note be
exchanged by the Company for Definitive Notes other than in accordance with Section 2.07(c)(ii); or 
  

 INDENTURE 
 41 

 (iii) there has occurred and is continuing a Default or Event of Default
with respect to the Notes. 
 Upon the occurrence of any of the preceding events in clauses (i), (ii) or
(iii) of this Section 2.07(a), Definitive Notes shall be issued in such names as the Depositary shall instruct the Trustee. Global Notes also may be exchanged or replaced, in whole or in part, as provided in Sections
2.08 and 2.11. Every Note authenticated and delivered in exchange for, or in lieu of, a Global Note or any portion thereof, pursuant to this Section 2.07 or Section 2.08 or 2.11, shall be authenticated and
delivered in the form of, and shall be, a Global Note. A Global Note may not be exchanged for another Note other than as provided in this Section 2.07(a); however, beneficial interests in a Global Note may be transferred and exchanged as
provided in Section 2.07(b), (c) or (f). 
 (b) Transfer and Exchange of Beneficial Interests
in the Global Notes. The transfer and exchange of beneficial interests in the Global Notes shall be effected through the Depositary, in accordance with the provisions of this Indenture and the Applicable Procedures. Beneficial interests in the
Restricted Global Notes shall be subject to restrictions on transfer comparable to those set forth herein to the extent required by the Securities Act. Transfers of beneficial interests in the Global Notes also shall require compliance with either
clause (i) or (ii) of this Section 2.07(b), as applicable, as well as one or more of the other following clauses of this Section 2.07(b), as applicable: 
 (i) Transfer of Beneficial Interests in the Same Global Note. Beneficial interests in any Restricted Global Note may
be transferred to Persons who take delivery thereof in the form of a beneficial interest in the same Restricted Global Note in accordance with the transfer restrictions set forth in the Private Placement Legend; provided, however, that
prior to the expiration of the Restricted Period, transfers of beneficial interests in the Legended Regulation S Global Note may not be made to a U.S. Person or for the account or benefit of a U.S. Person (other than an Initial Purchaser).
Beneficial interests in any Unrestricted Global Note may be transferred to Persons who take delivery thereof in the form of a beneficial interest in an Unrestricted Global Note. No written orders or instructions shall be required to be delivered to
the Registrar to effect the transfers described in this Section 2.07(b)(i). 
 (ii) All Other
Transfers and Exchanges of Beneficial Interests in Global Notes. In connection with all transfers and exchanges of beneficial interests that are not subject to Section 2.07(b)(i), the transferor of such beneficial interest must
deliver to the Registrar either: 
  

	 	(A)	both 

 (1) a
written order from a Participant or an Indirect Participant given to the Depositary in accordance with the Applicable Procedures directing the Depositary to credit or cause to be credited a beneficial interest in another Global Note in an amount
equal to the beneficial interest to be transferred or exchanged; and 
 (2) instructions given in accordance
with the Applicable Procedures containing information regarding the Participant account to be credited with such increase; or 
  

	 	(B)	both 

  

 INDENTURE 
 42 

 (1) a written order from a Participant or an Indirect Participant given to
the Depositary in accordance with the Applicable Procedures directing the Depositary to cause to be issued a Definitive Note in an amount equal to the beneficial interest to be transferred or exchanged; and 
 (2) instructions given by the Depositary to the Registrar containing information regarding the Person in whose name such
Definitive Note shall be registered to effect the transfer or exchange referred to in subclause (1) of this Section 2.07(b)(ii)(B); provided that in no event shall Definitive Notes be issued upon the transfer or
exchange of beneficial interests in the Legended Regulation S Global Note other than in accordance with Section 2.07(c)(ii). 
 Upon consummation of an Exchange Offer by the Company in accordance with Section 2.07(f), the requirements of this Section 2.07(b)(ii) shall be deemed to have been satisfied upon
receipt by the Registrar of the instructions contained in the Letter of Transmittal delivered by the holder of such beneficial interests in the Restricted Global Notes. Upon satisfaction of all of the requirements for transfer or exchange of
beneficial interests in Global Notes contained in this Indenture and the Notes or otherwise applicable under the Securities Act, the Trustee shall adjust the principal amount of the relevant Global Note(s) pursuant to Section 2.07(j).

 (iii) Transfer of Beneficial Interests to Another Restricted Global Note. A beneficial interest in any
Restricted Global Note may be transferred to a Person who takes delivery thereof in the form of a beneficial interest in another Restricted Global Note if the transfer complies with the requirements of Section 2.07(b)(ii) and the
Registrar receives the following: 
 (A) if the transferee shall take delivery in the form of a beneficial
interest in the 144A Global Note, then the transferor must deliver a certificate in the form of Exhibit B, including the certifications in item (1) thereof; and 
 (B) if the transferee shall take delivery in the form of a beneficial interest in a Legended Regulation S Global Note, then
the transferor must deliver a certificate in the form of Exhibit B, including the certifications in item (2) thereof. 
 (iv) Transfer and Exchange of Beneficial Interests in a Restricted Global Note for Beneficial Interests in an Unrestricted Global Note. A beneficial interest in any Restricted Global Note may be exchanged
by any Holder thereof for a beneficial interest in an Unrestricted Global Note or transferred to a Person who takes delivery thereof in the form of a beneficial interest in an Unrestricted Global Note if the exchange or transfer complies with the
requirements of Section 2.07(b)(ii) and: 
 (A) such exchange or transfer is effected pursuant to
the Exchange Offer in accordance with the Registration Rights Agreement and the Holder of the beneficial interest to be transferred, in the case of an exchange, or the transferee, in the case of a transfer, certifies in the applicable Letter of
Transmittal (1) it is not a Person who is an affiliate (as defined in Rule 144) of the Company, (2) it is not engaged in, and does not intend to engage in, and has no arrangement or understanding with any Person to participate in, a
distribution of the Exchange Notes to be issued in the Exchange Offer and (3) it is acquiring the Exchange Notes in its ordinary course of business; 
 (B) such transfer is effected pursuant to the Shelf Registration Statement in accordance with the Registration Rights Agreement; 
  

 INDENTURE 
 43 

 (C) such transfer is effected by a Broker-Dealer pursuant to the Exchange
Registration Statement in accordance with the Registration Rights Agreement; or 
 (D) the Registrar receives
the following: 
 (1) if the holder of such beneficial interest in a Restricted Global Note proposes to
exchange such beneficial interest for a beneficial interest in an Unrestricted Global Note, a certificate from such holder in the form of Exhibit C, including the certifications in item (1)(a) thereof; or 
 (2) if the holder of such beneficial interest in a Restricted Global Note proposes to transfer such beneficial interest to
a Person who shall take delivery thereof in the form of a beneficial interest in an Unrestricted Global Note, a certificate from such holder in the form of Exhibit B, including the certifications in item (4) thereof; 
 and, in each such case set forth in this clause (D), if the Registrar or the Company so requests or if the Applicable Procedures so
require, an Opinion of Counsel in form reasonably acceptable to the Registrar and the Company to the effect that such exchange or transfer is in compliance with the Securities Act and that the restrictions on transfer contained herein and in the
Private Placement Legend are no longer required in order to maintain compliance with the Securities Act. 
 If any such transfer
is effected pursuant to clause (B) or (D) of this Section 2.07(b)(iv) at a time when an Unrestricted Global Note has not yet been issued, the Company shall issue and, upon receipt of an Authentication Order in
accordance with Section 2.02, the Trustee shall authenticate one or more Unrestricted Global Notes in an aggregate principal amount equal to the aggregate principal amount of beneficial interests transferred pursuant to clause
(B) or (D) of this Section 2.07(b)(iv). 
 Beneficial interests in an Unrestricted Global Note
cannot be exchanged for, or transferred to Persons who take delivery thereof in the form of, a beneficial interest in a Restricted Global Note. 
 (c) Transfer or Exchange of Beneficial Interests for Definitive Notes. 
 (i) Beneficial Interests in Restricted Global Notes to Restricted Definitive Notes. If any holder of a beneficial interest in a Restricted Global Note proposes to exchange such beneficial interest
for a Restricted Definitive Note or to transfer such beneficial interest to a Person who takes delivery thereof in the form of a Restricted Definitive Note, then, upon receipt by the Registrar of the following documentation: 
 (A) if the holder of such beneficial interest in a Restricted Global Note proposes to exchange such beneficial interest for
a Restricted Definitive Note, a certificate from such holder in the form of Exhibit C, including the certifications in item (2)(a) thereof; 
 (B) if such beneficial interest is being transferred to a QIB in accordance with Rule 144A, a certificate to the effect set forth in Exhibit B, including the certifications in item (1) thereof;

  

 INDENTURE 
 44 

 (C) if such beneficial interest is being transferred to a Non-U.S. Person in
an offshore transaction in accordance with Rule 903 or Rule 904, a certificate to the effect set forth in Exhibit B, including the certifications in item (2) thereof; 
 (D) if such beneficial interest is being transferred to an Institutional Accredited Investor in reliance on an exemption
from the registration requirements of the Securities Act other than that listed in clause (B) of this Section 2.07(c)(i), a certificate to the effect set forth in Exhibit B, including the certifications, certificates and Opinion of
Counsel required by item (3) thereof, if applicable; or 
 (E) if such beneficial interest is being
transferred to the Company or any of its Subsidiaries, a certificate to the effect set forth in Exhibit B, including the certifications in item (3)(a) thereof, 
 the Trustee shall cause the aggregate principal amount of the applicable Global Note to be reduced accordingly pursuant to Section 2.07(j), and the Company shall execute and the Trustee shall
authenticate and deliver to the Person designated in the instructions a Definitive Note in the appropriate principal amount. Any Definitive Note issued in exchange for a beneficial interest in a Restricted Global Note pursuant to this
Section 2.07(c) shall be registered in such name or names and in such authorized denomination or denominations as the holder of such beneficial interest shall instruct the Registrar through instructions from the Depositary and the
Participant or Indirect Participant. The Trustee shall deliver such Definitive Notes to the Persons in whose names such Notes are so registered. Any Definitive Note issued in exchange for a beneficial interest in a Restricted Global Note pursuant to
this Section 2.07(c)(i) shall bear the Private Placement Legend and shall be subject to all restrictions on transfer contained therein. 
 (ii) Beneficial Interests in Legended Regulation S Global Note to Definitive Notes. A beneficial interest in the Legended Regulation S Global Note may not be exchanged for a Definitive Note or
transferred to a Person who takes delivery thereof in the form of a Definitive Note prior to the expiration of the Restricted Period, except in the case of a transfer pursuant to an exemption from the registration requirements of the Securities Act
other than Rule 903 or Rule 904. 
 (iii) Beneficial Interests in Restricted Global Notes to Unrestricted
Definitive Notes. A holder of a beneficial interest in a Restricted Global Note may exchange such beneficial interest for an Unrestricted Definitive Note or may transfer such beneficial interest to a Person who takes delivery thereof in the form
of an Unrestricted Definitive Note only if: 
 (A) such exchange or transfer is effected pursuant to the
Exchange Offer in accordance with the Registration Rights Agreement and the holder of such beneficial interest, in the case of an exchange, or the transferee, in the case of a transfer, certifies in the applicable Letter of Transmittal that
(1) it is not an affiliate (as defined in Rule 144) of the Company, (2) it is not engaged in, and does not intend to engage in, and has no arrangement or understanding with any Person to participate in, a distribution of the Exchange Notes
to be issued in the Exchange Offer and (3) it is acquiring the Exchange Notes in its ordinary course of business; 
 (B) such transfer is effected pursuant to the Shelf Registration Statement in accordance with the Registration Rights Agreement; 
  

 INDENTURE 
 45 

 (C) such transfer is effected by a Broker-Dealer pursuant to the Exchange
Registration Statement in accordance with the Registration Rights Agreement; or 
 (D) the Registrar receives
the following: 
 (1) if the holder of such beneficial interest in a Restricted Global Note proposes to
exchange such beneficial interest for a Definitive Note that does not bear the Private Placement Legend, a certificate from such Holder in the form of Exhibit C, including the certifications in item (1)(b) thereof; or 
 (2) if the holder of such beneficial interest in a Restricted Global Note proposes to transfer such beneficial interest to
a Person who shall take delivery thereof in the form of a Definitive Note that does not bear the Private Placement Legend, a certificate from such Holder in the form of Exhibit B, including the certifications in item (4) thereof;

 and, in each such case set forth in this clause (D), if the Registrar or the Company so requests or if the Applicable
Procedures so require, an opinion of counsel in form reasonably acceptable to the Registrar and the Company to the effect that such exchange or transfer is in compliance with the Securities Act and that the restrictions on transfer contained herein
and in the Private Placement Legend are no longer required in order to maintain compliance with the Securities Act. 
 (iv) Beneficial Interests in Unrestricted Global Notes to Unrestricted Definitive Notes. If any holder of a beneficial interest in an Unrestricted Global Note proposes to exchange such beneficial interest for a Definitive Note or to
transfer such beneficial interest to a Person who takes delivery thereof in the form of a Definitive Note, then, upon satisfaction of the conditions set forth in Section 2.07(b)(ii), the Trustee shall cause the aggregate principal amount
of the applicable Global Note to be reduced accordingly pursuant to Section 2.07(j), and the Company shall execute and the Trustee shall authenticate and deliver to the Person designated in the instructions a Definitive Note in the
appropriate principal amount. Any Definitive Note issued in exchange for a beneficial interest pursuant to this Section 2.07(c)(iv) shall be registered in such name or names and in such authorized denomination or denominations as the
holder of such beneficial interest shall instruct the Registrar through instructions from the Depositary and the Participant or Indirect Participant. The Trustee shall deliver such Definitive Notes to the Persons in whose names such Notes are so
registered. Any Definitive Note issued in exchange for a beneficial interest pursuant to this Section 2.07(c)(iv) shall not bear the Private Placement Legend. 
 (d) Transfer and Exchange of Definitive Notes for Beneficial Interests. 
 (i) Restricted Definitive Notes to Beneficial Interests in Restricted Global Notes. If any Holder of a Restricted Definitive Note proposes to exchange such Note for a beneficial interest in a
Restricted Global Note or to transfer such Restricted Definitive Notes to a Person who takes delivery thereof in the form of a beneficial interest in a Restricted Global Note, then, upon receipt by the Registrar of the following documentation:

 (A) if the Holder of such Restricted Definitive Note proposes to exchange such Note for a beneficial interest
in a Restricted Global Note, a certificate from such Holder in the form of Exhibit C, including the certifications in item (2)(b) thereof; 
  

 INDENTURE 
 46 

 (B) if such Restricted Definitive Note is being transferred to a QIB in
accordance with Rule 144A, a certificate to the effect set forth in Exhibit B, including the certifications in item (1) thereof; 
 (C) if such Restricted Definitive Note is being transferred to a Non-U.S. Person in an “offshore transaction” in accordance with Rule 903 or Rule 904, a certificate to the effect
set forth in Exhibit B, including the certifications in item (2) thereof; or 
 (D) if such
Restricted Definitive Note is being transferred to the Company or any of its Subsidiaries, a certificate to the effect set forth in Exhibit B, including the certifications in item (3)(a) thereof, 
 the Trustee shall cancel the Restricted Definitive Note, and increase or cause to be increased the aggregate principal amount of, in the
case of clause (A) of this Section 2.07(d)(i), the appropriate Restricted Global Note, in the case of clause (B) of this Section 2.07(d)(i), the 144A Global Note, and in the case of clause
(C) of this Section 2.07(d)(i), the Regulation S Global Note. 
 (ii) Restricted
Definitive Notes to Beneficial Interests in Unrestricted Global Notes. A Holder of a Restricted Definitive Note may exchange such Note for a beneficial interest in an Unrestricted Global Note or transfer such Restricted Definitive Note to a
Person who takes delivery thereof in the form of a beneficial interest in an Unrestricted Global Note only if: 
 (A) such exchange or transfer is effected pursuant to the Exchange Offer in accordance with the Registration Rights Agreement and the Holder, in the case of an exchange, or the transferee, in the case of a transfer, certifies in the
applicable Letter of Transmittal (1) it is not an affiliate (as defined in Rule 144) of the Company, (2) it is not engaged in, and does not intend to engage in, and has no arrangement or understanding with any Person to participate in, a
distribution of the Exchange Notes to be issued in the Exchange Offer and (3) it is acquiring the Exchange Notes in its ordinary course of business; 
 (B) such transfer is effected pursuant to the Shelf Registration Statement in accordance with the Registration Rights Agreement; 
 (C) such transfer is effected by a Broker-Dealer pursuant to the Exchange Registration Statement in accordance with the
Registration Rights Agreement; or 
 (D) the Registrar receives the following: 
 (1) if the Holder of such Restricted Definitive Note proposes to exchange such Note for a beneficial interest in the
Unrestricted Global Note, a certificate from such Holder in the form of Exhibit C, including the certifications in item (1)(c) thereof; or 
 (2) if the Holder of such Restricted Definitive Note proposes to transfer such Note to a Person who shall take delivery thereof in the form of a beneficial interest in the Unrestricted Global Note, a
certificate from such Holder in the form of Exhibit B, including the certifications in item (4) thereof; 
  

 INDENTURE 
 47 

 and, in each such case set forth in this clause (D), if the Registrar or the Company
so requests or if the Applicable Procedures so require, an opinion of counsel in form reasonably acceptable to the Registrar and the Company to the effect that such exchange or transfer is in compliance with the Securities Act and that the
restrictions on transfer contained herein and in the Private Placement Legend are no longer required in order to maintain compliance with the Securities Act. 
 Upon satisfaction of the conditions of any of clauses (A) through (D) in this
Section 2.07(d)(ii), the Trustee shall cancel the Definitive Notes and increase or cause to be increased the aggregate principal amount of the Unrestricted Global Note. 
 (iii) Unrestricted Definitive Notes to Beneficial Interests in Unrestricted Global Notes. A Holder of an Unrestricted
Definitive Note may exchange such Note for a beneficial interest in an Unrestricted Global Note or transfer such Unrestricted Definitive Note to a Person who takes delivery thereof in the form of a beneficial interest in an Unrestricted Global Note
at any time. Upon receipt of a request for such an exchange or transfer, the Trustee shall cancel the applicable Unrestricted Definitive Note and increase or cause to be increased the aggregate principal amount of one of the Unrestricted Global
Notes. 
 If any such exchange or transfer from a Definitive Note to a beneficial interest is effected pursuant
to clauses (ii)(B), (ii)(D) or (iii) of this Section 2.07(d) at a time when an Unrestricted Global Note has not yet been issued, the Company shall issue and, upon receipt of an Authentication Order in accordance
with Section 2.02, the Trustee shall authenticate one or more Unrestricted Global Notes in an aggregate principal amount equal to the principal amount of Definitive Notes so transferred. 
 (e) Transfer and Exchange of Definitive Notes for Definitive Notes. Upon request by a Holder of Definitive Notes and such
Holder’s compliance with the provisions of this Section 2.07(e), the Registrar shall register the transfer or exchange of Definitive Notes. Prior to such registration of transfer or exchange, the requesting Holder shall present or
surrender to the Registrar the Definitive Notes duly endorsed or accompanied by a written instruction of transfer in form satisfactory to the Registrar duly executed by such Holder or by its attorney, duly authorized in writing. In addition, the
requesting Holder shall provide any additional certifications, documents and information, as applicable, required pursuant to the following provisions of this Section 2.07(e). 
 (i) Restricted Definitive Notes to Restricted Definitive Notes. Any Restricted Definitive Note may be transferred to
and registered in the name of Persons who take delivery thereof in the form of a Restricted Definitive Note if the Registrar receives the following: 
 (A) if the transfer shall be made pursuant to Rule 144A, then the transferor must deliver a certificate in the form of Exhibit B, including the certifications in item (1) thereof;

 (B) if the transfer will be made pursuant to Rule 903 or Rule 904, then the transferor must deliver a
certificate in the form of Exhibit B, including the certifications in item (2) thereof; and 
 (C)
if the transfer shall be made pursuant to any other exemption from the registration requirements of the Securities Act, then the transferor must deliver a certificate in the form of Exhibit B, including the certifications, certificates and
Opinion of Counsel required by item (3) thereof, if applicable. 
  

 INDENTURE 
 48 

 (ii) Restricted Definitive Notes to Unrestricted Definitive Notes.
Any Restricted Definitive Note may be exchanged by the Holder thereof for an Unrestricted Definitive Note or transferred to a Person or Persons who take delivery thereof in the form of an Unrestricted Definitive Note if: 
 (A) such exchange or transfer is effected pursuant to the Exchange Offer in accordance with the Registration Rights
Agreement and the Holder, in the case of an exchange, or the transferee, in the case of a transfer, certifies in the applicable Letter of Transmittal that (1) it is not an affiliate (as defined in Rule 144) of the Company, (2) it is not
engaged in, and does not intend to engage in, and has no arrangement or understanding with any Person to participate in, a distribution of the Exchange Notes to be issued in the Exchange Offer and (3) it is acquiring the Exchange Notes in its
ordinary course of business; 
 (B) any such transfer is effected pursuant to the Shelf Registration Statement
in accordance with the Registration Rights Agreement; 
 (C) any such transfer is effected by a Broker-Dealer
pursuant to the Exchange Registration Statement in accordance with the Registration Rights Agreement; or 
 (D)
the Registrar receives the following: 
 (1) if the Holder of such Restricted Definitive Note proposes to
exchange such Note for an Unrestricted Definitive Note, a certificate from such Holder in the form of Exhibit C, including the certifications in item (1)(d) thereof; or 
 (2) if the Holder of such Restricted Definitive Note proposes to transfer such Note to a Person who shall take delivery
thereof in the form of an Unrestricted Definitive Note, a certificate from such Holder in the form of Exhibit B, including the certifications in item (4) thereof; 
 and, in each such case set forth in this clause (D), if the Registrar so requests, an opinion of counsel in form reasonably
acceptable to the Company to the effect that such exchange or transfer is in compliance with the Securities Act and that the restrictions on transfer contained herein and in the Private Placement Legend are no longer required in order to maintain
compliance with the Securities Act. 
 (iii) Unrestricted Definitive Notes to Unrestricted Definitive
Notes. A Holder of Unrestricted Definitive Notes may transfer such Notes to a Person who takes delivery thereof in the form of an Unrestricted Definitive Note. Upon receipt of a request to register such a transfer, the Registrar shall register
the Unrestricted Definitive Notes pursuant to the instructions from the Holder thereof. 
 (f) Exchange Offer. Upon the
occurrence of the Exchange Offer in accordance with the Registration Rights Agreement, the Company shall issue and, upon receipt of an Authentication Order in accordance with Section 2.02, the Trustee shall authenticate (i) one or
more Unrestricted Global Notes in an aggregate principal amount equal to the principal amount of the beneficial interests in the Restricted Global Notes tendered for acceptance by Persons that certify in the applicable Letters of Transmittal that
(A) they are not affiliates (as defined in Rule 144) of the Company, (B) they are not engaged in, and do

  

 INDENTURE 
 49 

 
not intend to engage in, and have no arrangement or understanding with any Person to participate in, a distribution of the Exchange Notes to be issued in the Exchange Offer and (C) they are
acquiring the Exchange Notes in their ordinary course of business; and (ii) Unrestricted Definitive Notes in an aggregate principal amount equal to the principal amount of the Restricted Definitive Notes accepted for exchange in the Exchange
Offer. Concurrently with the issuance of such Notes, the Trustee shall cause the aggregate principal amount of the applicable Restricted Global Notes to be reduced accordingly, and the Company shall execute and the Trustee shall authenticate and
deliver to the Persons designated by the Holders of Restricted Global Notes so accepted Unrestricted Global Notes in the appropriate principal amount. 
 (g) Legends. The following legends shall appear on the face of all Global Notes and Definitive Notes issued under this Indenture unless specifically stated otherwise in the applicable provisions of
this Indenture. 
 (i) Private Placement Legend. Except as permitted by clause (ii) of this
Section 2.07(g), each Global Note and each Definitive Note (and all Notes issued in exchange therefor or substitution thereof) shall bear the legend in substantially the following form: 
 “THE NOTES EVIDENCED HEREBY HAVE NOT BEEN REGISTERED UNDER THE UNITED STATES SECURITIES ACT OF 1933 (THE “SECURITIES ACT”)
AND MAY NOT BE OFFERED, SOLD, PLEDGED OR OTHERWISE TRANSFERRED EXCEPT (A) (1) TO A PERSON WHO THE SELLER REASONABLY BELIEVES IS A QUALIFIED INSTITUTIONAL BUYER WITHIN THE MEANING OF RULE 144A UNDER THE SECURITIES ACT PURCHASING FOR ITS OWN
ACCOUNT OR FOR THE ACCOUNT OF A QUALIFIED INSTITUTIONAL BUYER IN A TRANSACTION MEETING THE REQUIREMENTS OF RULE 144A, (2) IN AN OFFSHORE TRANSACTION COMPLYING WITH RULE 903 OR RULE 904 OF REGULATION S UNDER THE SECURITIES ACT, (3) PURSUANT
TO AN EXEMPTION FROM REGISTRATION UNDER THE SECURITIES ACT PROVIDED BY RULE 144 THEREUNDER (IF AVAILABLE), (4) TO AN INSTITUTIONAL INVESTOR THAT IS AN ACCREDITED INVESTOR WITHIN THE MEANING OF RULE 501 OF REGULATION D UNDER THE SECURITIES ACT
IN A TRANSACTION EXEMPT FROM THE REGISTRATION REQUIREMENTS OF THE SECURITIES ACT OR (5) PURSUANT TO AN EFFECTIVE REGISTRATION STATEMENT UNDER THE SECURITIES ACT AND (B) IN ACCORDANCE WITH ALL APPLICABLE SECURITIES LAWS OF THE STATES OF THE
UNITED STATES AND OTHER JURISDICTIONS.” 
 (ii) Notwithstanding the foregoing, any Global Note or
Definitive Note issued pursuant to subparagraph (b)(iv), (c)(iii), (c)(iv), (d)(ii), (d)(iii), (e)(ii), (e)(iii) or (f) of this Section 2.07 (and all Notes issued in exchange
therefor or substitution thereof) shall not bear the Private Placement Legend. 
 (iii) Global Note
Legend. Each Global Note shall bear a legend in substantially the following form: 
 “THIS GLOBAL NOTE IS HELD BY THE
DEPOSITARY (AS DEFINED IN THE INDENTURE GOVERNING THIS NOTE) OR ITS NOMINEE IN CUSTODY FOR THE BENEFIT OF THE BENEFICIAL OWNERS HEREOF, AND IS NOT TRANSFERABLE TO ANY PERSON UNDER ANY CIRCUMSTANCES EXCEPT THAT (I) THE TRUSTEE MAY MAKE SUCH
NOTATIONS HEREON AS MAY BE

  

 INDENTURE 
 50 

 
REQUIRED PURSUANT TO SECTION 2.07 OF THE INDENTURE, (II) THIS GLOBAL NOTE MAY BE EXCHANGED IN WHOLE BUT NOT IN PART PURSUANT TO SECTION 2.07(a) OF THE INDENTURE, (III) THIS GLOBAL NOTE MAY BE
DELIVERED TO THE TRUSTEE FOR CANCELLATION PURSUANT TO SECTION 2.12 OF THE INDENTURE AND (IV) THIS GLOBAL NOTE MAY BE TRANSFERRED TO A SUCCESSOR DEPOSITARY WITH THE PRIOR WRITTEN CONSENT OF THE COMPANY.” 
 (h) Regulation S Global Note Legend. The Regulation S Global Note shall bear a legend in substantially the following form:

 “THE RIGHTS ATTACHING TO THIS REGULATION S GLOBAL NOTE, AND THE CONDITIONS AND PROCEDURES GOVERNING ITS EXCHANGE FOR
CERTIFICATED NOTES, ARE AS SPECIFIED IN THE INDENTURE (AS DEFINED HEREIN).” 
 (i) Original Issue Discount Legend.
Each Note issued with original issue discount shall bear a legend in substantially the following form: 
 “FOR THE PURPOSES
OF SECTIONS 1272, 1273 AND 1275 OF THE INTERNAL REVENUE CODE OF 1986, AS AMENDED, THIS SECURITY IS BEING ISSUED WITH ORIGINAL ISSUE DISCOUNT; FOR EACH $1,000 PRINCIPAL AMOUNT OF THIS SECURITY, THE ISSUE PRICE IS
$            , THE AMOUNT OF ORIGINAL ISSUE DISCOUNT IS $            , THE ISSUE DATE IS
                             , 20     AND THE YIELD TO MATURITY IS
        % PER ANNUM.” 
 (j) Cancellation and/or Adjustment of Global
Notes. At such time as all beneficial interests in a particular Global Note have been exchanged for Definitive Notes or a particular Global Note has been redeemed, repurchased or canceled in whole and not in part, each such Global Note shall be
returned to or retained and canceled by the Trustee in accordance with Section 2.12. At any time prior to such cancellation, if any beneficial interest in a Global Note is exchanged for or transferred to a Person who shall take delivery
thereof in the form of a beneficial interest in another Global Note or for Definitive Notes, the principal amount of Notes represented by such Global Note shall be reduced accordingly and an endorsement shall be made on such Global Note by the
Trustee or by the Depositary at the direction of the Trustee to reflect such reduction; and if the beneficial interest is being exchanged for or transferred to a Person who shall take delivery thereof in the form of a beneficial interest in another
Global Note, such other Global Note shall be increased accordingly and an endorsement shall be made on such Global Note by the Trustee or by the Depositary at the direction of the Trustee to reflect such increase. 
 (k) General Provisions Relating to Transfers and Exchanges. 
 (i) To permit registrations of transfers and exchanges, the Company shall execute and the Trustee shall authenticate Global
Notes and Definitive Notes upon receipt of an Authentication Order and an Opinion of Counsel in accordance with Section 2.02 or at the Registrar’s request. 
 (ii) No service charge shall be made to a Holder of a beneficial interest in a Global Note or to a Holder of a Definitive
Note for any registration of transfer or exchange, but the Company may require payment of a sum sufficient to cover any transfer tax or similar governmental charge payable in connection therewith (other than any such transfer taxes or similar
governmental charge payable upon exchange or transfer pursuant to Sections 2.11, 3.06, 3.08, 4.10, 4.14 and 9.05). 
  

 INDENTURE 
 51 

 (iii) The Registrar shall not be required to register the transfer of or
exchange any Note selected for redemption in whole or in part, except the unredeemed portion of any Note being redeemed in part. 
 (iv) All Global Notes and Definitive Notes issued upon any registration of transfer or exchange of Global Notes or Definitive Notes shall be the valid and legally binding obligations of the Company,
evidencing the same debt, and entitled to the same benefits under this Indenture, as the Global Notes or Definitive Notes surrendered upon such registration of transfer or exchange. 
 (v) Neither the Registrar nor the Company will be required: 
 (A) to issue, to register the transfer of or to exchange any Notes during a period beginning at the opening of business 15
days before the day of any selection of Notes for redemption under Section 3.02 and ending at the close of business on the day of selection; 
 (B) to register the transfer of or to exchange any Note so selected for redemption in whole or in part, except the unredeemed portion of any Note being redeemed in part; 
 (C) to register the transfer of or to exchange a Note between a record date and the next succeeding interest payment date;
or 
 (D) to register the transfer of or to exchange a Note tendered and not withdrawn in connection with a
Change of Control Offer or an Asset Sale Offer. 
 (vi) Prior to due presentment for the registration of a
transfer of any Note, the Trustee, any Agent and the Company may deem and treat the Person in whose name any Note is registered as the absolute owner of such Note for the purpose of receiving payment of principal of and interest on such Notes and
for all other purposes, and none of the Trustee, any Agent or the Company shall be affected by notice to the contrary. 
 (vii) The Trustee shall authenticate Global Notes and Definitive Notes in accordance with the provisions of Section 2.02. 
 (viii) All certifications, certificates and opinions of counsel required to be submitted to the Registrar pursuant to this Section 2.07 to effect a registration of transfer or exchange may be
submitted by facsimile followed by the original. 
 Section 2.08 Replacement Notes. 
 (a) If any mutilated Note is surrendered to the Trustee or the Company and the Trustee receives evidence to its satisfaction of the
destruction, loss or theft of any Note, the Company shall issue and the Trustee, upon receipt of an Authentication Order, shall authenticate a replacement Note if the Trustee’s requirements are met. If required by the Trustee or the Company, an
indemnity bond must be supplied by the Holder that is sufficient in the judgment of the Trustee and the Company to protect the Company, the Trustee, any Agent and any authenticating agent from any loss that any of them may suffer if a Note is
replaced. The Company and the Trustee may charge for its expenses in replacing a Note. 
  

 INDENTURE 
 52 

 (b) Every replacement Note is an additional obligation of the Company and shall be entitled
to all of the benefits of this Indenture equally and proportionately with all other Notes duly issued hereunder. 
 Section 2.09
Outstanding Notes. 
 (a) The Notes outstanding at any time are all the Notes authenticated by the Trustee except for
those canceled by it, those delivered to it for cancellation, those reductions in the interest in a Global Note effected by the Trustee in accordance with the provisions hereof, and those described in this Section 2.09 as not
outstanding. Except as set forth in Section 2.10, a Note does not cease to be outstanding because the Company or an Affiliate of the Company holds the Note; however, Notes held by the Company or a Subsidiary of the Company shall not be
deemed to be outstanding for purposes of Section 3.07(b). 
 (b) If a Note is replaced pursuant to
Section 2.08, it ceases to be outstanding unless the Trustee receives proof satisfactory to it that the replaced Note is held by a bona fide purchaser or protected purchaser. 
 (c) If the principal amount of any Note is considered paid under Section 4.01, it ceases to be outstanding and interest on it
ceases to accrue. 
 (d) If the Paying Agent (other than the Company, a Subsidiary of the Company or an Affiliate of any of the
foregoing) holds, on a redemption date or maturity date, money sufficient to pay Notes payable on that date, then on and after that date such Notes shall be deemed to be no longer outstanding and shall cease to accrue interest. 
 Section 2.10 Treasury Notes. 
 In determining whether the Holders of the required principal amount of Notes have concurred in any direction, waiver or consent, Notes owned by the Company, or by any Person directly or indirectly
controlling or controlled by or under direct or indirect common control with the Company, shall be considered as though not outstanding, except that for the purposes of determining whether the Trustee shall be protected in relying on any such
direction, waiver or consent, only Notes that the Trustee knows are so owned shall be so disregarded. 
 Section 2.11
Temporary Notes. 
 (a) Until certificates representing Notes are ready for delivery, the Company may prepare and the
Trustee, upon receipt of an Authentication Order, shall authenticate temporary Notes. Temporary Notes shall be substantially in the form of Definitive Notes but may have variations that the Company considers appropriate for temporary Notes and as
shall be reasonably acceptable to the Trustee. Without unreasonable delay, the Company shall prepare and the Trustee shall authenticate definitive Notes in exchange for temporary Notes. 
 (b) Holders of temporary Notes shall be entitled to all of the benefits of this Indenture. 
 Section 2.12 Cancellation. 
 The Company at any time may deliver Notes to the Trustee for cancellation. The Registrar and Paying Agent shall forward to the Trustee any Notes surrendered to them for registration of transfer, exchange
or payment. The Trustee and no one else shall cancel all Notes surrendered for registration of

  

 INDENTURE 
 53 

 
transfer, exchange, payment, replacement or cancellation and shall dispose of canceled Notes in accordance with its procedures for the disposition of canceled securities in effect as of the date
of such disposition (subject to the record retention requirement of the Exchange Act). Certification of the disposition of all canceled Notes shall be delivered to the Company. The Company may not issue new Notes to replace Notes that it has paid or
that have been delivered to the Trustee for cancellation. 
 Section 2.13 Defaulted Interest. 
 If the Company defaults in a payment of interest on the Notes, they shall pay the defaulted interest in any lawful manner plus, to
the extent lawful, interest payable on the defaulted interest, to the Persons who are Holders on a subsequent special record date, in each case at the rate provided in the Notes and in Section 4.01. The Company shall notify the Trustee
in writing of the amount of defaulted interest proposed to be paid on each Note and the date of the proposed payment. The Company shall fix or cause to be fixed each such special record date and payment date, provided that no such special
record date shall be less than 10 days prior to the related payment date for such defaulted interest. At least 15 days before the special record date, the Company (or, upon the written request of the Company, the Trustee in the name and at the
expense of the Company) shall mail or cause to be mailed to Holders a notice that states the special record date, the related payment date and the amount of such interest to be paid. 
 Section 2.14 CUSIP Numbers. 
 The Company in issuing the Notes may use “CUSIP” numbers (if then generally in use), and, if so, the Trustee shall use “CUSIP” numbers in notices of redemption as a convenience to
Holders; provided that any such notice may state that no representation is made as to the correctness of such numbers either as printed on the Notes or as contained in any notice of a redemption and that reliance may be placed only on the
other identification numbers printed on the Notes, and any such redemption shall not be affected by any defect in or omission of such numbers. The Company shall promptly notify the Trustee of any change in the “CUSIP” numbers. 

ARTICLE THREE 
 REDEMPTION AND OFFERS TO PURCHASE 
 Section 3.01 Notices to Trustee. 
 If the Company elects to redeem Notes pursuant to the optional redemption provisions of Section 3.07, they shall furnish to the
Trustee, at least 30 days but not more than 60 days before a redemption date, an Officers’ Certificate setting forth (a) the clause of this Indenture pursuant to which the redemption shall occur; (b) the redemption date; (c) the
principal amount of Notes to be redeemed; and (d) the redemption price. 
 Section 3.02 Selection of Notes to Be
Redeemed. 
 (a) If less than all of the Notes are to be redeemed or purchased in an offer to purchase at any time, the
Trustee shall select Notes for redemption or purchase on a pro rata basis (or, in the case of Global Notes, based on a method that most nearly approximates a pro rata selection as the Trustee deems fair and appropriate) unless
otherwise required by law or applicable stock exchange or depositary requirements. 
 (b) The Trustee shall promptly notify the
Company in writing of the Notes selected for redemption and, in the case of any Note selected for partial redemption, the principal amount thereof to be

  

 INDENTURE 
 54 

 
redeemed. No notes of $2,000 or less shall be redeemed in part. Notes and portions of Notes selected will be in amounts of $2,000 or integral multiples of $1,000 in excess thereof; except that if
all of the Notes of a Holder are to be redeemed, the entire outstanding amount of Notes held by such Holder, even if not $2,000 or a multiple of $1,000 in excess thereof, shall be redeemed. Except as provided in the preceding sentence, provisions of
this Indenture that apply to Notes called for redemption also apply to portions of Notes called for redemption. 
 Section 3.03
Notice of Redemption. 
 (a) At least 30 days but not more than 60 days before a redemption date, the Company shall mail
or cause to be mailed, by first class mail, a notice of redemption to each Holder whose Notes are to be redeemed at its registered address, except that redemption notices may be mailed more than 60 days prior to a redemption date if the notice is
issued in connection with a defeasance of the Notes or a satisfaction and discharge of this Indenture pursuant to Articles Eight or Eleven. 
 (b) The notice shall identify the Notes, including all “CUSIP” numbers, to be redeemed and shall state: 
 (i) the redemption date; 
 (ii) the redemption price; 
 (iii) if any Note is being redeemed
in part, the portion of the principal amount of such Note to be redeemed and that, after the redemption date upon surrender of such Note, a new Note or Notes in principal amount equal to the unredeemed portion of the original Note shall be issued in
the name of the Holder thereof upon cancellation of the original Note; provided that each such new note will be in a principal amount of $2,000 or an integral multiple of $1,000 in excess thereof; 
 (iv) the name and address of the Paying Agent; 
 (v) that Notes called for redemption must be surrendered to the Paying Agent to collect the redemption price and become due
on the date fixed for redemption; 
 (vi) that, unless the Company defaults in making such redemption payment,
interest, if any, on Notes called for redemption ceases to accrue on and after the redemption date; 
 (vii) the
paragraph of the Notes and/or Section of this Indenture pursuant to which the Notes called for redemption are being redeemed; and 
 (viii) that no representation is made as to the correctness or accuracy of the “CUSIP” number, if any, listed in such notice or printed on the Notes. 
 (c) At the Company’s request, the Trustee shall give the notice of redemption in the Company’s name and at its expense;
provided, however, that the Company shall have delivered to the Trustee, at least 30 days prior to the redemption date, an Officers’ Certificate requesting that the Trustee give such notice and setting forth the information to be
stated in such notice as provided in Section 3.03(b). The notice, if mailed in the manner provided herein shall be presumed to have been given, whether or not the Holder receives such notice. 
  

 INDENTURE 
 55 

 Section 3.04 Effect of Notice of Redemption. 
 Once notice of redemption is mailed in accordance with Section 3.03, Notes called for redemption become irrevocably due and
payable on the redemption date at the redemption price. Interest, if any, on Notes called for redemption ceases to accrue on and after the redemption date, unless the Company defaults in making the applicable redemption payment. A notice of
redemption may not be conditional. 
 Section 3.05 Deposit of Redemption Price. 
 (a) Not later than 12:00 p.m. (noon), New York City time, on the redemption date, the Company shall deposit with the Trustee or with the
Paying Agent money sufficient to pay the redemption price of, and accrued and unpaid interest and Special Interest (if any) on, all Notes to be redeemed on that date. The Trustee or the Paying Agent shall promptly return to the Company any money
deposited with the Trustee or the Paying Agent by the Company in excess of the amounts necessary to pay the redemption price of, and accrued and unpaid interest on, all Notes to be redeemed. 
 (b) If the Company complies with the provisions of Section 3.05(a), on and after the redemption date, interest shall cease to
accrue on the Notes or the portions of Notes called for redemption. If a Note is redeemed on or after an interest record date but on or prior to the related interest payment date, then any accrued and unpaid interest shall be paid to the Person in
whose name such Note was registered at the close of business on such record date. If any Note called for redemption shall not be so paid upon surrender for redemption because of the failure of the Company to comply with Section 3.05(a),
interest shall be paid on the unpaid principal from the redemption date until such principal is paid and to the extent lawful on any interest not paid on such unpaid principal, in each case at the rate provided in the Notes and in
Section 4.01. 
 Section 3.06 Notes Redeemed in Part. 
 Upon surrender and cancellation of a Note that is redeemed in part, the Company shall issue and the Trustee shall authenticate for the
Holder at the expense of the Company a new Note equal in principal amount to the unredeemed portion of the Note surrendered. No Notes in denominations of $2,000 or less shall be redeemed in part. 
 Section 3.07 Optional Redemption. 
 (a) Except as set forth in paragraphs (b), (c) and (d) of this Section 3.07, the Company shall not have the option to redeem the Notes pursuant to this
Section 3.07 prior to October 1, 2012. On or after October 1, 2012, the Company may redeem all or a part of the Notes upon not less than 30 nor more than 60 days’ notice, at the redemption prices (expressed as percentages
of principal amount) set forth below, plus accrued and unpaid interest and Special Interest (if any) thereon, to the applicable redemption date, if redeemed during the 12-month period beginning on October 1 of the years indicated below,
subject to the rights of Holders of Notes on the relevant record date to receive interest on the relevant interest payment date: 
  

				
	 Year
	  	Percentage	 
	 2012
	  	105.625	% 
		
	 2013 and thereafter
	  	100.000	% 

 (b) At any time prior to October 1, 2012, the Company may, on any one or more
occasions, redeem up to 35% of the aggregate principal amount of Notes issued under this Indenture (including any

  

 INDENTURE 
 56 

 
Additional Notes), upon not less than 30 nor more than 60 days’ notice, at a redemption price equal to 111.250% of the principal amount thereof, plus accrued and unpaid interest and
Special Interest (if any) thereon to the applicable redemption date (subject to the rights of Holders of Notes on the relevant record date to receive interest on the relevant interest payment date), with the net cash proceeds of an Equity Offering
by the Company or a contribution to the Company’s common equity capital made with the net cash proceeds of a concurrent Equity Offering by the Company’s direct or indirect parent; provided that: 
 (1) at least 65% of the aggregate principal amount of Notes issued under this Indenture (including any Additional Notes, but
excluding Notes held by the Company and its Subsidiaries) remains outstanding immediately after the occurrence of such redemption; and 
 (2) the redemption must occur within 90 days of the date of the closing of such Qualified Equity Offering. 
 (c) At any time prior to October 1, 2012, the Company may, on any one or more occasions, redeem all or a part of the Notes, upon not less than 30 nor more than 60 days’ notice, at a redemption
price equal to 100% of the principal amount of the Notes redeemed, plus the Applicable Premium as of, and accrued and unpaid interest and Special Interest (if any) to, the date of redemption, subject to the rights of Holders of Notes on the
relevant record date to receive interest due on the relevant interest payment date. 
 (d) At any time and from time to time
prior to October 1, 2012, but not more than once in any 12-month period, the Company may redeem, in the aggregate, up to 10% of the original aggregate principal amount of Notes issued under this Indenture at a redemption price of 103% of the
principal amount thereof, plus accrued and unpaid interest and Special Interest (if any) to, the applicable redemption date, subject to the rights of Holders of Notes on the relevant record date to receive interest due on the relevant
interest payment date. 
 (e) Any redemption pursuant to this Section 3.07 shall be made in accordance with the
provisions of Sections 3.01 through 3.06. 
 Section 3.08 Repurchase Offers. 
 In the event that, pursuant to Section 4.10 or Section 4.14, the Company shall be required to commence an offer to
all Holders to purchase all or a portion of their respective Notes (a “Repurchase Offer”), the Company shall follow the procedures specified in Section 4.10 or Section 4.14, as applicable, and, to the extent
not inconsistent therewith, the procedures specified in this Section 3.08. 
 (a) The Repurchase Offer shall be made
to all Holders and all holders of other Priority Lien Debt containing provisions similar to those set forth in this Indenture with respect to offers to purchase, prepay or redeem with the proceeds of sales of assets. The Repurchase Offer shall
remain open for a period of no less than 30 days and no more than 60 days following its commencement, except to the extent that a longer period is required by applicable law (the “Offer Period”). No later than three Business Days
after the termination of the Offer Period (the “Purchase Date”), the Company shall purchase the principal amount of Notes required to be purchased pursuant to Section 4.10 or 4.14 and such other Priority Lien Debt
required to be prepaid or redeemed in connection with such offer (the “Offer Amount”) or, if less than the Offer Amount has been tendered, all Notes and other Priority Lien Debt tendered in response to the Repurchase Offer. Payment
for any Notes so purchased shall be made in the same manner as interest payments are made. 
  

 INDENTURE 
 57 

 (b) If the Purchase Date is on or after an interest record date and on or before the related
interest payment date, any accrued and unpaid interest shall be paid to the Person in whose name a Note is registered at the close of business on such record date, and no additional interest shall be payable to Holders who tender Notes pursuant to
the Repurchase Offer. 
 (c) Upon the commencement of a Repurchase Offer, the Company shall send, by first class mail, a notice
to the Trustee and each of the Holders, with a copy to the Trustee. The notice shall contain all instructions and materials necessary to enable such Holders to tender Notes pursuant to the Repurchase Offer. The Repurchase Offer shall be made to all
Holders. The notice, which shall govern the terms of the Repurchase Offer, shall state: 
 (i) that the
Repurchase Offer is being made pursuant to this Section 3.08 and either Section 4.10 or Section 4.14, and the length of time the Repurchase Offer shall remain open; 
 (ii) the Offer Amount, the purchase price and the Purchase Date; 
 (iii) that any Note not tendered or accepted for payment shall continue to accrue interest and Special Interest (if any);

 (iv) that, unless the Company defaults in making such payment, any Note (or portion thereof) accepted for
payment pursuant to the Repurchase Offer shall cease to accrue interest and Special Interest (if any) after the Purchase Date; 
 (v) that Holders electing to have a Note purchased pursuant to a Repurchase Offer may elect to have Notes purchased only in a principal amount of $2,000 or an integral multiple of $1,000 in excess
thereof; 
 (vi) that Holders electing to have a Note purchased pursuant to any Repurchase Offer shall be
required to surrender the Note, with the form entitled “Option of Holder to Elect Purchase” on the reverse of the Note completed, or transfer by book-entry transfer, to the Company, a depositary, if appointed by the Company, or a Paying
Agent at the address specified in the notice at least three days before the Purchase Date; 
 (vii) that Holders
shall be entitled to withdraw their election if the Company, the Depositary or the Paying Agent, as the case may be, receives, not later than the expiration of the Offer Period, facsimile transmission or letter setting forth the name of the Holder,
the principal amount of the Note the Holder delivered for purchase and a statement that such Holder is withdrawing his election to have such Note purchased; 
 (viii) that, if the aggregate amount of Notes surrendered by Holders thereof and other Priority Lien Debt required to be
repaid or prepaid and/or surrendered by holders thereof exceeds the Offer Amount, the Trustee shall, subject in the case of a Repurchase Offer made pursuant to Section 4.10 to the provisions of Section 4.10, select the Notes
and other Priority Lien Debt to be purchased, repaid or prepaid on a pro rata basis (with such adjustments as may be deemed appropriate by the Trustee so that only Notes in denominations of $2,000, or integral multiples of $1,000 in excess
thereof, shall be purchased); and 
 (ix) that Holders whose Notes were purchased only in part shall be issued
new Notes equal in principal amount to the unpurchased portion of the Notes surrendered (or transferred by book-entry transfer). 
  

 INDENTURE 
 58 

 (d) On the Purchase Date, the Company shall, to the extent lawful, subject in the case of a
Repurchase Offer made pursuant to Section 4.10 to the provisions of Section 4.10, accept for payment on a pro rata basis to the extent necessary, the Offer Amount of Notes and other Priority Lien Debt (or portions
thereof) tendered pursuant to the Repurchase Offer, or if less than the Offer Amount has been tendered, all Notes and such other Priority Lien Debt tendered, and shall deliver to the Trustee an Officers’ Certificate stating that such Notes (or
portions thereof) were accepted for payment by the Company in accordance with the terms of this Section 3.08. The Company, the Depositary or the Paying Agent, as the case may be, shall promptly (but in any case not later than three days
after the Purchase Date) mail or deliver to each tendering Holder an amount equal to the purchase price of Notes tendered by such Holder, as the case may be, and accepted by the Company for purchase, and the Company shall promptly issue a new Note.
The Trustee, upon written request from the Company shall authenticate and mail or deliver such new Note to such Holder, in a principal amount equal to any unpurchased portion of the Note surrendered. Any Note not so accepted shall be promptly mailed
or delivered by the Company to the respective Holder thereof. The Company shall publicly announce the results of the Repurchase Offer on the Purchase Date. 
 (e) The Company shall comply with the requirements of Rule 14e-1 under the Exchange Act and any other securities laws and regulations thereunder to the extent such laws or regulations are applicable in
connection with the repurchase of the Notes pursuant to a Repurchase Offer. To the extent that the provisions of any securities laws or regulations conflict with Section 3.08, 4.10 or 4.14, the Company will comply with the
applicable securities laws and regulations and shall not be deemed to have breached its obligations under Section 3.08, 4.10 or 4.14 by virtue of such compliance. 
 ARTICLE FOUR 
 COVENANTS 
 Section 4.01 Payment of Notes. 
 (a) The Company shall pay or cause to be paid the principal of, premium (if any) and interest on, the Notes on the dates and in the manner provided in the Notes. Principal, premium (if any) and interest
shall be considered paid on the date due if the Paying Agent, if other than the Company or one of its Subsidiaries, holds as of 12:00 p.m. (noon), New York City time, on the due date money deposited by the Company in immediately available funds and
designated for and sufficient to pay all principal, premium (if any) and interest then due. The Company shall pay all Special Interest (if any) in the same manner on the dates and in the amounts set forth in the Registration Rights Agreement.

 (b) The Company shall pay interest (including post-petition interest in any proceeding under any Bankruptcy Law) on overdue
principal at the rate equal to 1% per annum in excess of the then applicable interest rate on the Notes to the extent lawful; it shall pay interest (including post-petition interest in any proceeding under any Bankruptcy Law) on overdue
installments of interest, and Special Interest (if any) (without regard to any applicable grace period) at the same rate to the extent lawful. 
 Section 4.02 Maintenance of Office or Agency. 
 (a) The Company shall
maintain in the Borough of Manhattan, the City of New York, an office or agency (which may be an office of the Trustee or Registrar or agent of the Trustee or Registrar) where Notes may be surrendered for registration of transfer or for exchange and
where notices and demands to or upon the Company in respect of the Notes and this Indenture may be served. The Company shall give prompt written notice to the Trustee of the location, and any change in the location, of such office or agency. If at
any time the Company shall fail to maintain any such required office or agency or shall fail to furnish the Trustee with the address thereof, such presentations, surrenders, notices and demands may be made or served at the Corporate Trust Office of
the Trustee. 
  

 INDENTURE 
 59 

 (b) The Company may also from time to time designate one or more other offices or agencies
where the Notes may be presented or surrendered for any or all such purposes and may from time to time rescind such designations; provided, however, that no such designation or rescission shall in any manner relieve the Company of its
obligation to maintain an office or agency in the Borough of Manhattan, the City of New York for such purposes. The Company shall give prompt written notice to the Trustee of any such designation or rescission and of any change in the location of
any such other office or agency. 
 (c) The Company hereby designates the Corporate Trust Office of the Trustee as one such
office or agency of the Company in accordance with Section 2.04. 
 Section 4.03 Reports. 
 (a) Whether or not required by the rules and regulations of the SEC, so long as any Notes are outstanding, the Company will furnish to the
Holders of Notes or cause the Trustee to furnish to the Holders of Notes (or file with the SEC for public availability), within the time periods specified in the SEC’s rules and regulations: 
 (i) all quarterly and annual reports that would be required to be filed with the SEC on Forms 10-Q and 10-K if the Company
were required to file such reports, including a “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and, with respect to the annual information only, a report thereon by the Company’s certified
independent accountants; and 
 (ii) all current reports that would be required to be filed with the SEC on Form
8-K if the Company were required to file such reports. 
 (b) All such reports will be prepared in all material respects in
accordance with all of the rules and regulations applicable to such reports. In addition, whether or not required by the SEC, the Company will file a copy of all of the reports referred to in Section 4.03(a) with the SEC for public
availability within the time periods specified in the rules and regulations applicable to such reports (unless the SEC will not accept such a filing) and will post the reports on its website within those time periods. The Company will, at all times
after the effectiveness of any Exchange Offer Registration Statement or Shelf Registration Statement, comply with TIA §314(a). 
 (c) If, at any time, the Company is no longer subject to the periodic reporting requirements of the Exchange Act for any reason, the Company will nevertheless continue filing the reports specified in the preceding paragraph with the SEC
within the time periods specified above unless the SEC will not accept such a filing. The Company will not take any action for the purpose of causing the SEC not to accept any such filings. If, notwithstanding the foregoing, the SEC will not accept
the Company’s filings for any reason, the Company will post the reports referred to in the preceding paragraph on its website within the time periods that would apply if the Company were required to file those reports with the SEC. 

(d) If the Company has designated any of its Subsidiaries as Unrestricted Subsidiaries, then the quarterly and annual financial
information required by this Section 4.03 will include a reasonably detailed presentation, either on the face of the financial statements or in the footnotes thereto, and in Management’s Discussion and Analysis of Financial
Condition and Results of Operations, of the financial condition and results of operations of the Company and its Restricted Subsidiaries separate from the financial condition and results of operations of the Unrestricted Subsidiaries of the Company.

  

 INDENTURE 
 60 

 (e) For so long as any Notes remain outstanding, if at any time they are not required to
file with the SEC the reports required by this Section 4.03, the Company and the Guarantors will furnish to the Holders and to securities analysts and prospective investors, upon their request, the information required to be delivered
pursuant to Rule 144A(d)(4) under the Securities Act. 
 (f) Reports by the Company or any of its Subsidiaries delivered to the
Trustee pursuant to this Section 4.03 should be considered for informational purposes only and the Trustee’s receipt of such shall not constitute constructive notice of any information contained therein or determinable from
information contained therein, including the existence of any Default or Event of Default, until and unless the Trustee has been notified of a Default or Event of Default pursuant to Section 7.02(g). 
 Section 4.04 Compliance Certificate. 
 (a) The Company and each Guarantor (to the extent that such Guarantor is so required under the TIA) shall deliver to the Trustee, within 90 days after the end of each fiscal year, an Officers’
Certificate stating that a review of the activities of the Company and its Subsidiaries during the preceding fiscal year has been made under the supervision of the signing Officers with a view to determining whether the Company has kept, observed,
performed and fulfilled its obligations under this Indenture, and further stating, as to each such Officer signing such certificate, that to his or her knowledge, the Company has kept, observed, performed and fulfilled its obligations under this
Indenture and is not in default in the performance or observance of any of the terms, provisions and conditions of this Indenture (or, if a Default or Event of Default shall have occurred, describing all such Defaults or Events of Default of which
he or she may have knowledge and what action the Company is taking or proposes to take with respect thereto) and that to his or her knowledge no event has occurred and remains in existence by reason of which payments on account of the principal of
or interest (if any) on the Notes is prohibited or if such event has occurred, a description of the event and what action the Company is taking or proposes to take with respect thereto. 
 (b) So long as not contrary to the then current recommendations of the American Institute of Certified Public Accountants, the year-end
consolidated financial statements delivered pursuant to Section 4.03(a)(i) shall be accompanied by a written statement of the Company’s independent public accountants (which shall be a firm of established national reputation) that
in making the examination necessary for certification of such consolidated financial statements, nothing has come to their attention that would lead them to believe that the Company has failed to comply with the provisions of Article Four or
Article Five in so far as they relate to financial or accounting matters or, if an event of noncompliance has come to their attention, specifying the nature and period of existence thereof, it being understood that such accountants shall not
be liable directly or indirectly to any Person for any failure to obtain knowledge of any such violation. 
 (c) The Company
shall, so long as any of the Notes are outstanding, deliver to the Trustee, within five Business Days after any Officer becomes aware of any Default or Event of Default, an Officers’ Certificate specifying such Default or Event of Default and
what action the Company is taking or proposes to take with respect thereto. 
 Section 4.05 Taxes. 
 The Company shall pay, and shall cause each of its Subsidiaries to pay, prior to delinquency, any taxes, assessments, and governmental
levies except such as are contested in good faith and by appropriate proceedings or where the failure to effect such payment is not adverse in any material respect to the Holders of the Notes. 
  

 INDENTURE 
 61 

 Section 4.06 Stay, Extension and Usury Laws. 
 The Company and each Guarantor covenants (to the extent that it may lawfully do so) that it shall not at any time insist upon, plead, or in
any manner whatsoever claim or take the benefit or advantage of, any stay, extension or usury law wherever enacted, now or at any time hereafter in force, that may affect the covenants or the performance of this Indenture; and the Company and each
Guarantor (to the extent that it may lawfully do so) hereby expressly waives all benefit or advantage of any such law, and covenants that it shall not, by resort to any such law, hinder, delay or impede the execution of any power herein granted to
the Trustee, but shall suffer and permit the execution of every such power as though no such law has been enacted. 
 Section
4.07 Restricted Payments. 
 (a) The Company shall not, and shall not permit any of its Restricted Subsidiaries to,
directly or indirectly: 
 (i) declare or pay any dividend or make any other payment or distribution on account
of the Company’s or any of its Restricted Subsidiaries’ Equity Interests (including, without limitation, any payment in connection with any merger or consolidation involving the Company or any of its Restricted Subsidiaries) or to the
direct or indirect holders of the Company’s or any of its Restricted Subsidiaries’ Equity Interests in their capacity as such (other than dividends, payments or distributions payable in Equity Interests (other than Disqualified Stock) of
the Company and other than dividends, payments or distributions payable to the Company or a Restricted Subsidiary of the Company); 
 (ii) purchase, redeem or otherwise acquire or retire for value (including, without limitation, in connection with any merger or consolidation involving the Company) any Equity Interests of the Company or
any direct or indirect parent of the Company; 
 (iii) make any payment on or with respect to, or purchase,
redeem, defease or otherwise acquire or retire for value any Subordinated Lien Debt or any Indebtedness of the Company or any Guarantor that is unsecured or contractually subordinated to the Notes or to any Note Guarantee (excluding any intercompany
Indebtedness between or among the Company and any of its Restricted Subsidiaries), except payments of interest or principal at the Stated Maturity thereof; or 
 (iv) make any Restricted Investment 
 (all such restricted payments and other restricted actions set forth in clauses (i) through (iv) of this Section 4.07(a) being collectively referred to as “Restricted
Payments”), unless, at the time of and after giving effect to such Restricted Payment: 
 (A) no Default or
Event of Default shall have occurred and be continuing or would occur as a consequence thereof; 
 (B) the
Company would, at the time of such Restricted Payment and after giving pro forma effect thereto as if such Restricted Payment had been made at the beginning of the applicable four-quarter period, have been permitted to incur at least $1.00 of
additional Indebtedness pursuant to the Fixed Charge Coverage Ratio test set forth in Section 4.09(a); and 
  

 INDENTURE 
 62 

 (C) such Restricted Payment, together with the aggregate amount of all other
Restricted Payments made by the Company and its Restricted Subsidiaries after the Issue Date (excluding Restricted Payments permitted by clauses (2) through (12) of Section 4.07(b)), is less than the sum, without
duplication, of: 
 (1) 50% of the Consolidated Net Income of the Company for the period (taken as one
accounting period) from the beginning of the first fiscal quarter beginning after the date of this Indenture to the end of the Company’s most recently ended fiscal quarter for which internal financial statements are available at the time of
such Restricted Payment (or, if such Consolidated Net Income for such period is a deficit, less 100% of such deficit), plus 
 (2) 100% of the aggregate net cash proceeds and the Fair Market Value of assets other than cash received by the Company since the date of this Indenture as a contribution to its equity capital or from the
issue or sale of Equity Interests of the Company (other than Disqualified Stock) or from the issue or sale of convertible or exchangeable Disqualified Stock or convertible or exchangeable debt securities of the Company that have been converted into
or exchanged for such Equity Interests (other than Equity Interests (or Disqualified Stock or debt securities) sold to a Subsidiary of the Company), plus 
 (3) to the extent that any Restricted Investment that was made after the date of this Indenture is (a) sold for cash
or otherwise cancelled, liquidated or repaid for cash, or (b) made in an entity that subsequently becomes a Restricted Subsidiary of the Company, the amount of cash received upon repayment or sale; plus 
 (4) to the extent that any Unrestricted Subsidiary of the Company designated as such after the date of this Indenture is
redesignated as a Restricted Subsidiary after the date of this Indenture, the lesser of (i) the Fair Market Value of the Company’s Restricted Investment in such Subsidiary as of the date of such redesignation or (ii) the aggregate
amount of Restricted Investments of the Company and its Restricted Subsidiaries in such Subsidiary at or subsequent to the time that such Subsidiary was designated an Unrestricted Subsidiary; plus 
 (5) 100% of any dividends received in cash by the Company or a Restricted Subsidiary of the Company that is a Guarantor
after the date of this Indenture from an Unrestricted Subsidiary of the Company, to the extent that such dividends were not otherwise included in the Consolidated Net Income of the Company for such period. 
 (b) Section 4.07(a) shall not prohibit: 
 (1) the payment of any dividend or the consummation of any irrevocable redemption within 60 days after the date of
declaration of the dividend or giving of the redemption notice, as the case may be, if at the date of declaration or notice, such dividend or redemption would have complied with the provisions of this Indenture; 
 (2) the making of any Restricted Payment in exchange for, or out of or with the net cash proceeds of substantially
concurrent contributions to the equity capital of the Company or a substantially concurrent sale (other than to a Subsidiary of the Company) of, Equity Interests of

  

 INDENTURE 
 63 

 
the Company (other than Disqualified Stock); provided that the amount of any such net cash proceeds that are utilized for any such Restricted Payment shall be excluded from
Section 4.07(a)(C)(2) and Section 4.07(b)(5); 
 (3) the payment, defeasance,
redemption, repurchase, retirement or other acquisition of Indebtedness of the Company or any Guarantor that is unsecured or contractually subordinated to the Notes or to any Note Guarantee or any Subordinated Lien Debt or any Disqualified Stock of
the Company or any Restricted Subsidiary thereof in exchange for, or out of the net cash proceeds from, a substantially concurrent incurrence of Permitted Refinancing Indebtedness; 
 (4) the payment of any dividend (or, in the case of any partnership or limited liability company, any similar distribution)
by a Restricted Subsidiary of the Company to the holders of its Equity Interests on a pro rata basis; 
 (5) the repurchase, redemption or other acquisition or retirement for value of any Equity Interests of the Company or any Restricted Subsidiary of the Company held by any current or former officer, director or employee of the Company or any
of its Restricted Subsidiaries pursuant to any equity subscription agreement, stock option agreement, shareholders’ agreement or similar agreement; provided that the aggregate price paid for all such repurchased, redeemed, acquired or
retired Equity Interests may not exceed $1.0 million in any twelve-month period; provided further, that the Company may carry over and make in subsequent twelve-month periods, in addition to the amounts permitted for such twelve-month period,
any unutilized capacity under this Section 4.07(b)(5) attributable to the immediately preceding twelve-month period; provided, further, that such amount in any twelve-month period may be increased by an amount not to exceed the
cash proceeds from the sale of Equity Interests of the Company (other than Disqualified Stock) and, to the extent contributed to the Company as common equity capital, the cash proceeds from the sale of Equity Interests of any of the Company’s
direct or indirect parent companies, in each case to members of management, directors or consultants of the Company, any of its Subsidiaries or any of its direct or indirect parent companies that occurs after the date of this Indenture to the extent
the cash proceeds from the sale of such Equity Interests have not otherwise been applied to the making of Restricted Payments pursuant to Section 4.07(a)(C)(2) or Section 4.07(b)(2); and in addition, cancellation of
Indebtedness owing to the Company from any current or former officer, director or employee (or any permitted transferees thereof) of the Company or any of its Restricted Subsidiaries (or any direct or indirect parent company thereof), in connection
with a repurchase of Equity Interests of the Company from such Persons will not be deemed to constitute a Restricted Payment for purposes of this covenant or any other provisions of this Indenture; 
 (6) the repurchase of Equity Interests deemed to occur upon the exercise of options or warrants if such Equity Interests
represents all or a portion of the exercise price thereof; 
 (7) so long as no Default or Event of Default has
occurred and is continuing, the declaration and payment of regularly scheduled or accrued dividends to holders of any class or series of Disqualified Stock of the Company or any preferred stock of any Restricted Subsidiary of the Company issued on
or after the date of this Indenture in accordance with the Fixed Charge Coverage Ratio test described in Section 4.09; 
 (8) the repayment, repurchase or redemption and retirement of the Indebtedness described in the Offering Circular under the caption “Use of Proceeds” and any payments on the date hereof
necessary to consummate the Acquisition as described in the Offering Circular; 
  

 INDENTURE 
 64 

 (9) the distribution, as a dividend or otherwise, of Equity Interests of any
Unrestricted Subsidiary; 
 (10) so long as no Default or Event of Default has occurred and is continuing,
within 120 days after completion of any offer to repurchase Notes pursuant to Section 4.10 and Section 4.14 (including the purchase of all Notes tendered), any purchase or redemption of any Subordinated Lien Debt or any
Indebtedness of the Company or any Guarantor that is unsecured or contractually subordinated to the Notes or to any Note Guarantee, in each case, that is required to be repurchased or redeemed pursuant to the terms thereof as a result of such Asset
Sale or such Change of Control; 
 (11) so long as no Default or Event of Default has occurred and is
continuing, the repurchase of warrants outstanding on the date of this Indenture in an amount not to exceed $10.0 million; and 
 (12) so long as no Default or Event of Default has occurred and is continuing, other Restricted Payments in an amount which, taken together with all other Restricted Payments made pursuant to the
provision described in this Section 4.07(b)(12), do not exceed $15.0 million; 
 (c) The amount of all Restricted
Payments (other than cash) shall be the Fair Market Value on the date of the Restricted Payment of the asset(s) or securities proposed to be transferred or issued to or by the Company or such Restricted Subsidiary, as the case may be, pursuant to
the Restricted Payment. 
 Section 4.08 Dividend and Other Payment Restrictions Affecting Restricted Subsidiaries.

 (a) The Company shall not, and shall not permit any of its Restricted Subsidiaries to, directly or indirectly, create or
permit to exist or become effective any consensual encumbrance or restriction on the ability of any Restricted Subsidiary to: 
 (i) pay dividends or make any other distributions on its Capital Stock (or with respect to any other interest or participation in, or measured by, its profits) to the Company or any of its Restricted
Subsidiaries or pay any indebtedness owed to the Company or any of its Restricted Subsidiaries; 
 (ii) make
loans or advances to the Company or any of its Restricted Subsidiaries; or 
 (iii) sell, lease or transfer any
of its properties or assets to the Company or any of its Restricted Subsidiaries. 
 (b) However, the restrictions in
Section 4.08(a) hereof shall not apply to encumbrances or restrictions existing under or by reason of: 
 (i) the ABL Credit Facility and any amendments, modifications, restatements, renewals, extensions, increases, supplements, refundings, replacements or refinancings thereof; 
 (ii) Existing Indebtedness or any other agreements in effect on the date of this Indenture and any amendments,
modifications, restatements, renewals, extensions, increases, supplements, refundings, replacements or refinancings thereof; provided that the encumbrances and restrictions in any such amendments, modifications, restatements, renewals,
extensions, increases, supplements, refundings, replacement or refinancings are not materially more restrictive, taken as a whole, with respect to such dividend and other payment restrictions than those in effect on the date of this Indenture;

  

 INDENTURE 
 65 

 (iii) this Indenture, the Notes, the Note Guarantees and the Security
Documents; 
 (iv) agreements governing other Indebtedness permitted to be incurred under the provisions of
Section 4.09 and any amendments, restatements, modifications, renewals, supplements, refundings, replacements or refinancings of those agreements; provided that the restrictions therein are not materially more restrictive, taken
as a whole, than those contained in this Indenture, the Notes, the Note Guarantees and the Security Documents; 
 (v) agreements governing other Indebtedness of Foreign Subsidiaries permitted to be incurred under the provisions of Section 4.09 and any amendments, restatements, modifications, renewals, supplements, refundings, replacements
or refinancings of those agreements; 
 (vi) applicable law, rule, regulation or administrative or court order;

 (vii) any instrument governing Indebtedness or Capital Stock of a Person acquired by the Company or any of
its Restricted Subsidiaries existing at the time of such acquisition and not incurred in connection with or in contemplation of such acquisition, which encumbrance or restriction is not applicable to any Person or the properties or assets of any
Person, other than the Person, or the property or assets of the Person, so acquired and any amendments, modifications, restatements, renewals, extensions, increases, supplements, refundings, replacements or refinancings thereof; provided that
the encumbrances and restrictions in any such amendments, modifications, restatements, renewals, extensions, increases, supplements, refundings, replacement or refinancings are not materially more restrictive, taken as a whole, than those contained
in this Indenture, the Notes, the Note Guarantees and the Security Documents or such other agreements as in effect on the date of the acquisition; 
 (viii) customary non-assignment provisions in contracts, leases, and licenses entered into in the ordinary course of business; 
 (ix) purchase money obligations for property acquired in the ordinary course of business and Capital Lease Obligations that
impose restrictions on the property purchased or leased of the nature described in Section 4.08(a)(iii); 
 (x) any agreement for the sale or other disposition of all or substantially all of the Capital Stock of, or property and assets of, a Restricted Subsidiary that restricts distributions by that Restricted Subsidiary pending such sale or
other disposition; 
 (xi) Permitted Refinancing Indebtedness; provided that the encumbrances and
restrictions contained in the agreements governing that Permitted Refinancing Indebtedness are not materially more restrictive, taken as a whole, than those contained in the agreements governing the Indebtedness being refinanced; 
 (xii) Liens permitted to be incurred under the provisions Section 4.12 that limit the right of the debtor to
dispose of the assets subject to such Liens; 
 (xiii) provisions limiting the disposition or distribution of
assets or property in joint venture agreements, asset sale agreements, sale-leaseback agreements, stock sale agreements and

  

 INDENTURE 
 66 

 
other similar agreements (including agreements entered into in connection with a Restricted Investment) entered into with the approval of the Company’s Board of Directors, which limitation
is applicable only to the assets that are the subject of such agreements; 
 (xiv) any agreement or instrument
relating to any property, asset or business acquired by the Company or any of its Restricted Subsidiaries as in effect at the time of such acquisition, which encumbrance or restriction is not applicable to any property, asset or business other than
the properties, assets or businesses so acquired; 
 (xv) customary restrictions imposed on the transfer of, or
in licenses related to, copyrights, patents or other intellectual property and contained in agreements entered into in the ordinary course of business; 
 (xvi) any restriction contained in mortgages, pledges or other agreements securing Indebtedness of the Company or any Restricted Subsidiary to the extent such restriction restricts the transfer of the
property subject to such mortgages, pledges or other security agreements; and 
 (xvii) restrictions on cash or
other deposits or net worth imposed by customers under contracts entered into in the ordinary course of business. 
 Section
4.09 Incurrence of Indebtedness and Issuance of Preferred Stock. 
 (a) The Company shall not, and shall not permit any
of its Restricted Subsidiaries to, directly or indirectly, create, incur, issue, assume, guarantee or otherwise become directly or indirectly liable, contingently or otherwise, with respect to (collectively, “incur”) any
Indebtedness (including Acquired Debt), and the Company will not issue any Disqualified Stock and the Company shall not permit any of its Restricted Subsidiaries to issue any preferred stock; provided, however, that the Company may
incur Indebtedness (including Acquired Debt) or issue Disqualified Stock, and any Guarantor may incur Indebtedness (including Acquired Debt) or issue preferred stock, if the Fixed Charge Coverage Ratio for the Company’s most recently ended four
full fiscal quarters for which internal financial statements are available immediately preceding the date on which such additional Indebtedness is incurred or such Disqualified Stock or such preferred stock is issued, as the case may be, would have
been at least 2.0 to 1, determined on a pro forma basis (including a pro forma application of the net proceeds therefrom), as if the additional Indebtedness had been incurred or the Disqualified Stock or the preferred stock had been
issued, as the case may be, at the beginning of such four-quarter period. 
 (b) Section 4.09(a) will not prohibit
the incurrence or issuance of any of the following (collectively, “Permitted Debt”): 
 (i) Indebtedness of the Company or any Restricted Subsidiary under Credit Facilities in an aggregate principal amount at any one time outstanding under this clause (i) (with letters of credit being deemed to have a principal amount
equal to the maximum potential liability of the Company and its Restricted Subsidiaries thereunder) not to exceed the greater of (a) $100.0 million and (b) the amount of the Borrowing Base as of the date of such incurrence; 
 (ii) Existing Indebtedness; 
 (iii) the Notes and the related Note Guarantees to be issued on the date of this Indenture and the Exchange Notes and the related Note Guarantees to be issued pursuant to the Registration Rights
Agreement; 
  

 INDENTURE 
 67 

 (iv) Indebtedness of the Company or any of its Restricted Subsidiaries
represented by Capital Lease Obligations, mortgage financings or purchase money obligations, in each case, incurred for the purpose of financing all or any part of the purchase price or cost of design, construction, installation or improvement of
property, plant or equipment used in the business of the Company or any of its Restricted Subsidiaries, in an aggregate principal amount at any time outstanding, including all Permitted Refinancing Indebtedness incurred to renew, refund, refinance,
replace, defease or discharge any Indebtedness incurred pursuant to this clause (iv), not to exceed as of the date of incurrence the greater of (A) $35.0 million and (B) 12.5% of the Company’s Consolidated Net Tangible Assets;

 (v) Permitted Refinancing Indebtedness incurred by the Company or any of its Restricted Subsidiaries in
exchange for, or the net proceeds of which are used to renew, refund, refinance, replace, defease or discharge any Indebtedness (other than intercompany Indebtedness) that was permitted by this Indenture to be incurred under
Section 4.09(a) or clauses (ii), (iii), (v) or (xiv) of this Section 4.09(b); 
 (vi) intercompany Indebtedness between or among the Company or any of its Restricted Subsidiaries and owing to and held by the Company or any of its Restricted Subsidiaries; provided,
however, that: 
 (A) if the Company or any Guarantor is the obligor on such Indebtedness and the payee
is not the Company or a Guarantor, such Indebtedness must be unsecured and expressly subordinated to the prior payment in full in cash of all Obligations with respect to the Notes, in the case of the Company, or the Note Guarantee, in the case of a
Guarantor; and 
 (B) (1) any subsequent issuance or transfer of Equity Interests that results in any such
Indebtedness being held by a Person other than the Company or a Restricted Subsidiary thereof and (2) any sale or other transfer of any such Indebtedness to a Person that is not either the Company or a Restricted Subsidiary thereof, shall be
deemed, in each case, to constitute an incurrence of such Indebtedness by the Company or such Restricted Subsidiary, as the case may be, that was not permitted by this clause (vi); 
 (vii) shares of preferred stock issued by any of the Company’s Restricted Subsidiaries to the Company or to any of its
Restricted Subsidiaries; provided, however, that: 
 (A) any subsequent issuance or transfer of Equity
Interests that results in any such preferred stock being held by a Person other than the Company or a Restricted Subsidiary of the Company; and 
 (B) any sale or other transfer of any such preferred stock to a Person that is not either the Company or a Restricted Subsidiary of the Company, 
 will be deemed, in each case, to constitute an issuance of such preferred stock by such Restricted Subsidiary that was not permitted by this
clause (vii); 
 (viii) Hedging Obligations incurred by the Company or any of its Restricted Subsidiaries
in the ordinary course of business; 
 (ix) the Guarantee by the Company or any of the Guarantors of
Indebtedness of the Company or a Restricted Subsidiary of the Company and the Guarantee by a Foreign Subsidiary

  

 INDENTURE 
 68 

 
of Indebtedness of another Foreign Subsidiary, in each case, that was permitted to be incurred by another provision of this Section 4.09; provided that if the Indebtedness
being guaranteed is subordinated to or pari passu with the Notes, then the Guarantee must be subordinated or pari passu, as applicable, to the same extent as the Indebtedness guaranteed; 
 (x) the incurrence by the Company or any Restricted Subsidiary of Indebtedness evidenced by letters of credit issued in the
ordinary course of business to secure workers’ compensation and other insurance coverage; 
 (xi)
Indebtedness of the Company or any of its Restricted Subsidiaries in respect of workers’ compensation claims, self-insurance obligations, bankers’ acceptances, performance and surety bonds in the ordinary course of business; 
 (xii) Indebtedness of the Company or any of its Restricted Subsidiaries arising from the honoring by a bank or other
financial institution of a check, draft or similar instrument inadvertently drawn against insufficient funds, so long as such Indebtedness is covered within five business days; 
 (xiii) Indebtedness arising from agreements of the Company or a Restricted Subsidiary providing for indemnification,
contribution, adjustment of purchase price, earn out or similar obligations, in each case, incurred or assumed in connection with the disposition of any business or assets of the Company or any Restricted Subsidiary or Capital Stock of a Restricted
Subsidiary; provided that the maximum aggregate liability in respect of all such Indebtedness incurred pursuant to this clause (xiii) shall at no time exceed the gross proceeds actually received by the Company and its Restricted
Subsidiaries in connection with such dispositions; 
 (xiv) Indebtedness of Persons that are acquired by the
Company or any Restricted Subsidiary or merged into the Company or a Restricted Subsidiary in accordance with the terms of this Indenture; provided that (a) such Indebtedness is not incurred in contemplation of such acquisition or
merger; and (b) after giving effect to such acquisition or merger, the Company would be permitted to incur at least $1.00 of additional Indebtedness pursuant to the Fixed Charge Coverage Ratio test set forth in Section 4.09(a); and

 (xv) additional Indebtedness of the Company or any of its Restricted Subsidiaries in an aggregate principal
amount at any time outstanding pursuant to this clause (xv), including all Permitted Refinancing Indebtedness incurred to renew, refund, refinance, replace, defease or discharge any Indebtedness incurred pursuant to this clause (xv),
not to exceed $25.0 million; provided, however, that the aggregate principal amount of Indebtedness incurred pursuant to this clause (xv) by Restricted Subsidiaries that are not Guarantors may not exceed $10.0 million at any time
outstanding. 
 For purposes of determining compliance with this Section 4.09, in the event that any proposed
Indebtedness or preferred stock meets the criteria of more than one of the categories of Permitted Debt described in clauses (i) through (xv) of this Section 4.09(b), or is entitled to be incurred or issued
pursuant to Section 4.09(a), the Company, in its sole discretion, shall be permitted to divide and classify at the time of its incurrence or issuance, and may from time to time divide or reclassify, all or a portion of such item of
Indebtedness or preferred stock in any manner that complies with this Section 4.09. Indebtedness under the ABL Credit Facility outstanding on the date of this Indenture shall be deemed to have been incurred on that date in reliance on
the exception provided by clause (i) of this Section 4.09(b). 
  

 INDENTURE 
 69 

 The accrual of interest or preferred stock dividends, the accretion or amortization of
original issue discount, the payment of interest on any Indebtedness in the form of additional Indebtedness with the same terms, the reclassification of preferred stock as Indebtedness due to a change in accounting principles, and the payment of
dividends on preferred stock or Disqualified Stock in the form of additional shares of the same class of preferred stock or Disqualified Stock will not be deemed to be an incurrence of Indebtedness or an issuance of preferred stock or Disqualified
Stock for purposes of this Section 4.09; provided, in each such case, that the amount thereof is included in Fixed Charges of the Company as accrued. For purposes of determining compliance with any U.S. dollar-denominated
restriction on the incurrence of Indebtedness, the U.S. dollar-equivalent principal amount of Indebtedness denominated in a foreign currency shall be utilized, calculated based on the relevant currency exchange rate in effect on the date such
Indebtedness was incurred. Notwithstanding any other provision of this Section 4.09, the maximum amount of Indebtedness that the Company or any Restricted Subsidiary may incur pursuant to this Section 4.09 shall not be deemed
to be exceeded solely as a result of fluctuations in exchange rates or currency values. 
 The amount of any Indebtedness
outstanding as of any date will be: 
 (1) the accreted value of the Indebtedness, in the case of any
Indebtedness issued with original issue discount; 
 (2) the principal amount of the Indebtedness, in the case
of any other Indebtedness; and 
 (3) in respect of Indebtedness of another Person secured by a Lien on the
assets of the specified Person, the lesser of: (1) the Fair Market Value of such assets at the date of determination; and (2) the amount of the Indebtedness of the other Person. 
 (c) The Company will not incur, and shall not permit any Guarantor to incur, any Indebtedness (including Permitted Debt) that is
contractually subordinated in right of payment to any other Indebtedness of the Company or such Guarantor unless such Indebtedness is also contractually subordinated in right of payment to the Notes and the applicable Note Guarantees on
substantially identical terms; provided, however, that no Indebtedness shall be deemed to be contractually subordinated in right of payment to any other Indebtedness of the Company solely by virtue of being unsecured or by virtue of being secured on
a junior priority basis or by virtue of being structurally subordinated. 
 Section 4.10 Asset Sales. 
 (a) The Company shall not, and shall not permit any of its Restricted Subsidiaries to, consummate an Asset Sale unless: 
 (i) the Company (or the Restricted Subsidiary, as the case may be) receives consideration at the time of such Asset Sale at
least equal to the Fair Market Value (measured as of the date of the definitive agreement with respect to such Asset Sale) of the assets or Equity Interests issued or sold or otherwise disposed of; 
 (ii) at least 75% of the consideration therefor received by the Company or such Restricted Subsidiary is in the form of cash
or Cash Equivalents or a combination of cash and Cash Equivalents; provided that, for purposes of this Section 4.10(a)(ii), each of the following shall be deemed to be cash: 
 (A) any liabilities (as shown on the Company’s or such Restricted Subsidiary’s most recent balance sheet) of the
Company or any Restricted Subsidiary (other than contingent liabilities, Indebtedness that is a Subordinated Lien Obligation, Indebtedness of the Company or any Guarantor that is unsecured or, by its terms, contractually subordinated in right
of payment to the Notes or any Note Guarantee and liabilities to the extent owed to the Company or any Restricted Subsidiary of the Company) that are assumed by the transferee of any such assets pursuant to an agreement that releases the Company or
such Restricted Subsidiary, as the case may be, from or indemnifies them against further liability; 
  

 INDENTURE 
 70 

 (B) any securities, notes or other obligations received by the Company or
any such Restricted Subsidiary, as the case may be, from such transferee that are converted by the Company or such Restricted Subsidiary into cash or Cash Equivalents within 180 days after the consummation of such Asset Sale (to the extent of the
cash or Cash Equivalents received in that conversion); and 
 (C) in the case of an Asset Sale that constitutes
a Sale of Primary Notes Collateral or a Sale of a Guarantor, any stock or assets of the kind referred to in Sections 4.10(c)(i) or (ii) and, in the case of any other Asset Sale, any stock or assets of the kind referred to in
Sections 4.10(b)(iv) and (vi); and 
 (iii) in the case of an Asset Sale that constitutes a Sale
of Primary Notes Collateral, the Company deposits the Net Proceeds therefrom as collateral in a segregated account or accounts (each, a “Collateral Proceeds Account”) held by or under the control of (for purposes of the Uniform
Commercial Code) the Collateral Trustee or its agent to secure all Secured Obligations pursuant to arrangements reasonably satisfactory to the Collateral Trustee; provided that no such deposit will be required except to the extent the
aggregate Net Proceeds from all Sales of Primary Notes Collateral received in any calendar year that are not held in a Collateral Proceeds Account and have not previously been applied in accordance with Section 4.10(b) exceeds
$2.0 million. 
 For the purposes of this Section 4.10(a), in the event of any Sale of a Guarantor, the
applicable Guarantor will be deemed to have engaged in a sale of the assets of such Guarantor and its Subsidiaries that are Guarantors (including, in the case of the portion of the Net Proceeds therefrom allocable to the Primary Notes Collateral
under the definition of “Net Proceeds,” a Sale of Primary Notes Collateral). 
 (b) Within 365 days after the receipt
of any Net Proceeds from an Asset Sale, other than a Sale of Primary Notes Collateral, the Company or such Restricted Subsidiary may apply such Net Proceeds at its option: 
 (i) to repay, repurchase or redeem Priority Lien Obligations (including Obligations under the Notes) or ABL Debt
Obligations; 
 (ii) to repay any Indebtedness secured by a Permitted Prior Lien; 
 (iii) to repay Indebtedness and other obligations of a Restricted Subsidiary that is not a Guarantor, other than
Indebtedness owed to the Company or another Restricted Subsidiary; 
 (iv) to acquire all or substantially all
of the assets of, or any Capital Stock of, another Permitted Business, if, after giving effect to any such acquisition of Capital Stock, the Permitted Business is or becomes a Restricted Subsidiary of the Company; 
  

 INDENTURE 
 71 

 (v) to make a capital expenditure; 
 (vi) to acquire other assets that are not classified as current assets under GAAP and that are used or useful in a Permitted
Business; or 
 (vii) any combination of the foregoing; 
 provided that the Company and its Restricted Subsidiaries will be deemed to have complied with clauses (iv) and (vi) of this
Section 4.10(b) if and to the extent that, within 365 days after the Asset Sale that generated the Net Proceeds, the Company (or one or more of its Restricted Subsidiaries) has entered into and not abandoned or rejected a binding
agreement to acquire the assets or Capital Stock of a Permitted Business or acquire such assets in compliance with clauses (iv) and/or (vi) of this Section 4.10(b), and that acquisition is thereafter completed
within 90 days after the end of such 365-day period. Pending the final application of any such Net Proceeds, the Company (or the applicable Restricted Subsidiary) may temporarily reduce revolving credit borrowings or otherwise invest such Net
Proceeds in any manner that is not prohibited by this Indenture. 
 (c) Within 365 days after the receipt of any Net Proceeds
from an Asset Sale that constitutes a Sale of Primary Notes Collateral, the Company (or the applicable Restricted Subsidiary, as the case may be) may apply an amount equal to such Net Proceeds: 
 (i) to purchase other assets that would constitute Primary Notes Collateral; 
 (ii) to purchase Capital Stock of another Permitted Business if, after giving effect to such purchase, the Permitted
Business becomes a Guarantor or is merged into or consolidated with the Company or any Guarantor; 
 (iii) to
make a capital expenditure with respect to assets that constitute Primary Notes Collateral; 
 (iv) to repay
Indebtedness secured by a Permitted Prior Lien on any Primary Notes Collateral that was sold in such Asset Sale; or 
 (v) any combination of the foregoing; 
 provided that the Company and its Restricted Subsidiaries will be deemed to have
complied with clauses (i) and (ii) of this Section 4.10(c) if, and to the extent that, within 365 days after the Asset Sale that generated the Net Proceeds, the Company (or one or more of its Restricted
Subsidiaries) has entered into and not abandoned or rejected a binding agreement to purchase assets that constitute Primary Notes Collateral or Capital Stock of another Permitted Business in compliance with clauses (i) and/or
(ii) of this Section 4.10(c), and that purchase is thereafter completed within 90 days after the end of such 365-day period. 
 (d) Any Net Proceeds from Asset Sales that are not applied or invested as provided in Section 4.10(b) or Section 4.10(c) shall constitute “Excess Proceeds.”
Within 10 days after the aggregate amount of Excess Proceeds (including any Excess Proceeds held in the Collateral Proceeds Account) exceeds $10.0 million, the Company shall make an offer (an “Asset Sale Offer”) to all
Holders of Notes and all holders of other Priority Lien Debt containing provisions similar to those set forth in this Indenture with respect to offers to purchase, prepay or redeem with the proceeds of sales of assets, to purchase, prepay or redeem
the maximum principal amount of Notes and such other Priority Lien Debt that may be purchased, prepaid or redeemed out of the Excess Proceeds. The offer price for the Notes and any other

  

 INDENTURE 
 72 

 
Priority Lien Debt in any Asset Sale Offer will be equal to 100% of the principal amount of the Notes and such other Priority Lien Debt purchased, plus accrued and unpaid interest and
Special Interest (if any) on the Notes and any other Priority Lien Debt to the date of purchase (subject to the rights of holders of Notes on the relevant record date to receive interest due on the relevant interest payment date), and will be
payable in cash. If any Excess Proceeds remain after consummation of an Asset Sale Offer, the Company may use such Excess Proceeds for any purpose not otherwise prohibited by this Indenture. If the aggregate principal amount of Notes and such other
Priority Lien Debt tendered into (or required to be prepaid or redeemed in connection with) such Asset Sale Offer exceeds the amount of Excess Proceeds (including any Excess Proceeds held in the Collateral Proceeds Account), the Notes and such other
Priority Lien Debt shall be purchased on a pro rata basis based on the principal amount of Notes and such other Priority Lien Debt tendered or required to be prepaid or redeemed. Upon completion of each Asset Sale Offer, the amount of Excess
Proceeds shall be reset at zero. 
 (e) The Company will comply with the requirements of Rule 14e-1 under the Exchange Act and
any other securities laws and regulations thereunder to the extent such laws and regulations are applicable in connection with each repurchase of Notes pursuant to an Asset Sale Offer. To the extent that the provisions of any securities laws or
regulations conflict with Section 3.08 or this Section 4.10, the Company will comply with the applicable securities laws and regulations and will not be deemed to have breached its obligations under Section 3.08
or this Section 4.10 by virtue of such compliance. 
 Section 4.11 Transactions with Affiliates. 

(a) The Company shall not, and shall not permit any of its Restricted Subsidiaries to, make any payment to, or sell, lease, transfer or
otherwise dispose of any of its properties or assets to, or purchase any property or assets from, or enter into, make, amend, renew or extend any transaction, contract, agreement, understanding, loan, advance or Guarantee with, or for the benefit
of, any Affiliate of the Company (each, an “Affiliate Transaction”) involving aggregate payments or consideration in excess of $500,000, unless: 
 (i) such Affiliate Transaction is on terms that are no less favorable to the Company or the relevant Restricted Subsidiary
than those that would have been obtained in a comparable arm’s-length transaction by the Company or such Restricted Subsidiary with a Person that is not an Affiliate of the Company; and 
 (ii) the Company delivers to the Trustee: 
 (A) with respect to any Affiliate Transaction or series of related Affiliate Transactions involving aggregate consideration
in excess of $10.0 million, a Board Resolution of the Company set forth in an Officers’ Certificate certifying that such Affiliate Transaction or series of related Affiliate Transactions complies with clause (i) of this
Section 4.11(a) and that such Affiliate Transaction or series of related Affiliate Transactions has been approved by a majority of the disinterested members of the Board of Directors of the Company, or, if there are no such members of
the Board of Directors of the Company, the Company delivers to the Trustee an opinion as to the fairness to the Company of such Affiliate Transaction or series of related Affiliate Transactions from a financial point of view issued by an independent
accounting, appraisal or investment banking firm of national standing; and 
 (B) with respect to any Affiliate
Transaction or series of related Affiliate Transactions involving aggregate consideration in excess of $15.0 million, an opinion as to the fairness to the Company of such Affiliate Transaction or series of related Affiliate Transactions from a
financial point of view issued by an independent accounting, appraisal or investment banking firm of national standing. 
  

 INDENTURE 
 73 

 (b) The following items shall not be deemed to be Affiliate Transactions and, therefore,
will not be subject to the provisions of Section 4.11(a): 
 (i) any employment or compensation
agreement (whether based in cash or securities), officer or director indemnification agreement, service or termination agreement or any similar arrangement entered into by the Company or any of its Restricted Subsidiaries in the ordinary course of
business and payments pursuant thereto and any transactions pursuant to stock option plans, stock ownership plans and employee benefit plans or similar arrangements; 
 (ii) transactions between or among the Company and/or its Restricted Subsidiaries; 
 (iii) Restricted Payments that are permitted by the provisions of Section 4.07 or any Permitted Investments;

 (iv) any issuance of Equity Interests (other than Disqualified Stock) of the Company; 
 (v) transactions with a Person (other than an Unrestricted Subsidiary of the Company) that is an Affiliate of the Company
solely because the Company, directly or indirectly, owns Equity Interests in, or controls, such Person; 
 (vi)
payment of reasonable and customary fees and reimbursements of expenses (pursuant to indemnity arrangements or otherwise) of officers, directors, employees or consultants of the Company or any of its Restricted Subsidiaries; 
 (vii) loans and advances to employees in the ordinary course of business not to exceed $2.5 million in the aggregate amount
at any one time outstanding; 
 (viii) transactions with customers, clients, suppliers, or purchasers or sellers
of goods or services that do not, directly or indirectly, own Equity Interests in the Company and in which the Company does not, directly or indirectly, own Equity Interests, in each case, in the ordinary course of business and otherwise in
compliance with the terms of this Indenture and which are on terms that are no less favorable to the Company or the relevant Restricted Subsidiary that those that would have been obtained in a comparable arm’s length transaction with a person
that is not an Affiliate of the Company; 
 (ix) any agreement between any Person and an Affiliate of such
Person existing at the time such Person is acquired by or merged into the Company or any of the Company’s Restricted Subsidiaries; provided that such agreement was not entered into contemplation of such acquisition or merger; and

 (x) transactions pursuant to the Stockholders’ Agreement, the Stockholders’ Registration Rights
Agreement and other agreements or arrangements in each case as in effect on the date of this Indenture, or any amendment, modification or supplement thereto or any renewal, extension, refinancing, refunding or replacement thereof, as long as such
agreement or arrangement as so amended, modified, supplemented, renewed, extended, refinanced, refunded or replaced, taken as a whole, is not materially more disadvantageous to the Company and its Restricted Subsidiaries than the original agreement
or arrangement as in effect on the date of this Indenture. 
  

 INDENTURE 
 74 

 Section 4.12 Liens. 
 The Company shall not, and shall not permit any of its Restricted Subsidiaries to, directly or indirectly, create, incur, assume or
otherwise cause or suffer to exist or become effective any Lien of any kind (other than Permitted Liens) securing Indebtedness or trade payables upon any of their property or assets, now owned or hereafter acquired. 
 Section 4.13 Business Activities. 
 The Company shall not, and shall not permit any of its Restricted Subsidiaries to, engage in any business other than Permitted Businesses, except to such extent as would not be material to the Company and
its Restricted Subsidiaries taken as a whole. 
 Section 4.14 Offer to Repurchase upon a Change of Control. 

(a) If a Change of Control occurs, each Holder of Notes shall have the right to require the Company to repurchase all or any part (equal
to $2,000 or an integral multiple of $1,000 in excess thereof) of that Holder’s Notes pursuant to an offer by the Company (a “Change of Control Offer”) at an offer price (a “Change of Control
Payment”) in cash equal to 101% of the aggregate principal amount of Notes repurchased, plus accrued and unpaid interest and Special Interest (if any) thereon, to the date of purchase, subject to the rights of Holders of Notes on
the relevant record date to receive interest due on the relevant interest payment date. Within 30 days following any Change of Control, the Company shall mail a notice to each Holder describing the transaction or transactions that constitute the
Change of Control and offering to repurchase Notes on a date (the “Change of Control Payment Date”) specified in such notice, which date shall be no earlier than 30 days and no later than 60 days from the date such notice is
mailed, pursuant to the procedures described in Section 3.08. The Company will comply with the requirements of Rule 14e-1 under the Exchange Act and any other securities laws and regulations thereunder to the extent such laws and
regulations are applicable in connection with the repurchase of the Notes as a result of a Change of Control. To the extent that the provisions of any securities laws or regulations conflict with Section 3.08 or this
Section 4.14, the Company will comply with the applicable securities laws and regulations and will not be deemed to have breached its obligations under Section 3.08 or this Section 4.14 by virtue of such
compliance. 
 (b) On the Change of Control Payment Date, the Company shall, to the extent lawful: 
 (i) accept for payment all Notes or portions thereof properly tendered pursuant to the Change of Control Offer; 

(ii) deposit with the Paying Agent an amount equal to the Change of Control Payment in respect of all Notes or portions
thereof properly tendered; and 
 (iii) deliver or cause to be delivered to the Trustee the Notes so accepted
together with an Officers’ Certificate stating the aggregate principal amount of Notes or portions thereof being purchased by the Company. 
 (c) The Paying Agent shall promptly mail or wire transfer to each Holder of Notes properly tendered and so accepted the Change of Control Payment for such Notes, and the Trustee shall promptly
authenticate and mail (or cause to be transferred by book entry) to each Holder a new Note equal in principal amount to any unpurchased portion of the Notes surrendered, if any; provided that each such new Note shall be in a principal amount
of $2,000 or an integral multiple of $1,000 in excess thereof. Any Note so accepted for payment will cease to accrue interest on and after the Change of Control Payment Date. 
  

 INDENTURE 
 75 

 (d) The Company will publicly announce the results of the Change of Control Offer on or as
soon as practicable after the Change of Control Payment Date. 
 (e) Notwithstanding anything to the contrary in this
Section 4.14, the Company shall not be required to make a Change of Control Offer upon a Change of Control if (i) a third party makes the Change of Control Offer in the manner, at the times and otherwise in compliance with the
requirements set forth in this Section 4.14 and Section 3.08 and purchases all Notes properly tendered and not withdrawn under such Change of Control Offer or (ii) a notice of redemption has been given for all of the
Notes pursuant to Section 3.07, unless and until there is a default in payment of the applicable redemption price. 
 (f) Notwithstanding anything to the contrary contained in this Section 4.14, a Change of Control Offer may be made in advance of a Change of Control, conditioned upon the consummation of such Change of Control, if a definitive
agreement is in place for the Change of Control at the time the Change of Control Offer is made. 
 Section 4.15
[INTENTIONALLY OMITTED] 
 Section 4.16 Designation of Restricted and Unrestricted Subsidiaries. 
 (a) The Board of Directors of the Company may designate any Restricted Subsidiary to be an Unrestricted Subsidiary if that designation would
not cause a Default. If a Restricted Subsidiary is designated as an Unrestricted Subsidiary, the aggregate Fair Market Value of all outstanding Investments owned by the Company and its Restricted Subsidiaries in the Subsidiary designated as
Unrestricted will be deemed to be an Investment made as of the time of the designation and will reduce the amount available for Restricted Payments under Section 4.07 or under one or more clauses of the definition of Permitted
Investments, as determined by the Company. That designation will only be permitted if the Investment would be permitted at that time and if the Restricted Subsidiary otherwise meets the definition of an Unrestricted Subsidiary. The Board of
Directors of the Company may redesignate any Unrestricted Subsidiary to be a Restricted Subsidiary if that redesignation would not cause a Default. 
 (b) Any designation of a Restricted Subsidiary of the Company as an Unrestricted Subsidiary will be evidenced to the Trustee by filing with the Trustee a certified copy of the resolution of the Board of
Directors of the Company giving effect to such designation and an Officers’ Certificate certifying that such designation complied with the preceding conditions and was permitted by this Indenture. If, at any time, any Unrestricted Subsidiary
would fail to meet any of the preceding requirements as an Unrestricted Subsidiary, it will thereafter cease to be an Unrestricted Subsidiary for purposes of this Indenture and any Indebtedness of such Subsidiary shall be deemed to be incurred or
made by a Restricted Subsidiary of the Company as of such date and, if such Indebtedness is not permitted to be incurred or made as of such date under this Indenture, the Company shall be in default under this Indenture. 
 (c) The Board of Directors of the Company may at any time designate any Unrestricted Subsidiary to be a Restricted Subsidiary of the
Company; provided that such designation will be deemed to be an incurrence of Indebtedness by a Restricted Subsidiary of the Company of any outstanding Indebtedness of such Unrestricted Subsidiary, and such designation will only be permitted
if (1) such Indebtedness is permitted under Section 4.09 calculated on a pro forma basis as if such designation had occurred at the beginning of the applicable reference period; and (2) no Default or Event of Default would be
in existence following such designation. 
  

 INDENTURE 
 76 

 Section 4.17 Payments for Consent. 
 The Company shall not, and shall not permit any of its Restricted Subsidiaries to, directly or indirectly, pay or cause to be paid any
consideration to or for the benefit of any Holder of Notes for or as an inducement to any consent, waiver or amendment of any of the terms or provisions of this Indenture or the Notes unless such consideration is offered to be paid and is paid to
all Holders of the Notes that consent, waive or agree to amend in the time frame set forth in the solicitation documents relating to such consent, waiver or agreement. 
 Section 4.18 Additional Guarantees. 
 (a) If the Company or any of its
Restricted Subsidiaries acquires or creates another Domestic Subsidiary on or after the date of this Indenture, then that newly acquired or created Domestic Subsidiary must within 20 business days of the date of such acquisition or creation
(i) become a Guarantor, execute a supplemental indenture and deliver an Opinion of Counsel to the Trustee and (ii) execute and deliver a joinder or supplement to the Collateral Trust Agreement, the Intercreditor Agreement and the Security
Agreement in accordance with the respective terms thereof. In addition, any Restricted Subsidiary of the Company (other than a Guarantor) that guarantees any Indebtedness of the Company or any Guarantor must become a Guarantor, execute a
supplemental indenture and deliver an Opinion of Counsel to the Trustee. The Company will not permit any of its Restricted Subsidiaries, directly or indirectly, to Guarantee or pledge any assets to secure the payment of any other Indebtedness of the
Company or any Guarantor (including, but not limited to, any Indebtedness under any Credit Facility) unless such Restricted Subsidiary is a Guarantor or simultaneously executes and delivers a supplemental indenture providing for the Guarantee of the
payment of the Notes by such Restricted Subsidiary, which Guarantee shall be senior in right of payment to, or pari passu in right of payment with, such Subsidiary’s Guarantee of such other Indebtedness. The form of the Note Guarantee is
attached as Exhibit E and the form of the supplemental indenture is attached as Exhibit F. Notwithstanding the foregoing, any Domestic Subsidiary that constitutes an Immaterial Subsidiary need not become a Guarantor until such time as
it ceases to be an Immaterial Subsidiary. 
 (b) Notwithstanding Section 4.18(a), any Note Guarantee may provide by
its terms that it will be automatically and unconditionally released and discharged under the circumstances described under Section 10.05. 
 Section 4.19 Additional Amounts. 
 (a) All payments by Stream International
Europe B.V. under its Note Guarantee will be made free and clear of, and without withholding or deduction for or on account of, any present or future tax, duty, assessment or other governmental charge of whatever nature, including penalties,
interest and other liabilities related thereto, imposed, levied, collected, withheld or assessed by or on behalf of any taxing jurisdiction in which Stream International Europe B.V. (including any successor) is then incorporated or resident for tax
purposes, any taxing jurisdiction from or through which any payment in respect of the Notes or under its Note Guarantee is made or any political subdivision thereof or therein (“Taxes”), unless such withholding or deduction
is required by applicable law. If any such withholding or deduction is required by applicable law, Stream International Europe B.V. will pay such additional amounts (“Additional Amounts”) as will result in receipt by the
Holders of Notes of such amounts as would have been received by them had no such withholding or deduction (including any deduction or withholding in respect of payments of Additional Amounts) been required, except that no Additional Amounts will be
payable with respect to a payment made to a Holder or Beneficial Owner of Notes for or in respect of: 
 (i)
Taxes imposed as a result of any of the following circumstances: 
 (A) the existence of any present or former
connection between such Holder or Beneficial Owner of Notes and the jurisdiction imposing such Tax (including without limitation, by virtue of the Holder or Beneficial Owner carrying on a business or having a place of business in such jurisdiction),
other than merely receiving payments under such Note Guarantee or exercising or enforcing any rights thereunder; 
  

 INDENTURE 
 77 

 (B) if the Notes are held in definitive registered form
(“Definitive Registered Notes”) and the presentation of Definitive Registered Notes (where presentation is required) for payment had occurred after 30 days after the date of such payment was due and payable or was provided
for, whichever is later, except for Additional Amounts with respect to Taxes that would have been imposed had the Holder presented the Note for payment within such 30-day period; 
 (ii) any estate, inheritance, gift, sales, transfer, personal property or similar Tax; 
 (iii) any Taxes, deduction or withholding imposed by reason of the failure of the Holder or Beneficial Owner of a Note to
comply with certification, information or other reporting requirements after receiving a reasonable written advance request from Stream International Europe B.V. to so comply, if such compliance is required or imposed by a statute, treaty or
regulation or administrative practice of the taxing jurisdiction as a precondition to exemption from or reduction in all or part of such Taxes, deduction or withholding, in each case except where such Holder or Beneficial Owner is not legally able
to so comply; or 
 (iv) withholding Taxes to the extent and not in excess of the amount that would have been
withheld had the payment by Stream International Europe B.V. been made by the Company. 
 (b) If Stream International Europe
B.V. becomes obligated to pay Additional Amounts it shall (i) make any such withholding or deduction and (ii) remit the full amount deducted or withheld to the relevant authority in accordance with applicable law. Stream International
Europe B.V. shall make reasonable efforts to obtain certified copies of tax receipts evidencing the payment of any taxes so deducted or withheld from the relevant taxing authority. The Company shall furnish to the Holders of the Notes, within 60
days after the date the payment of any Taxes so deducted or withheld is due pursuant to applicable law, either certified copies of tax receipts evidencing such payment or, if such receipts are not obtainable, other evidence of such payments.

 (c) The Company and Stream International Europe B.V. shall indemnify and hold harmless each Holder and, upon written request
of any Holder (subject to the exclusions set forth in clauses (i) through (iv) of Section 4.19(a)), reimburse such Holder for the amount of (i) any such Taxes levied or imposed as a result of payments made
under or with respect to the Stream International Europe B.V. Note Guarantee (including payments under this clause (i)); and (ii) any Taxes so levied or imposed with respect to any reimbursement under clause (i) of this
Section 4.19(c), so that the net amount received by such holder after such reimbursement will not be less than the net amount such Holder would have received if Taxes on such reimbursement had not been levied or imposed. Any payment
pursuant to this Section 4.19(c) will be an Additional Amount. 
 (d) At least 30 days prior to each date on which
any payment under or with respect to the Notes is due and payable, if Stream International Europe B.V. shall be obligated to pay Additional Amounts with respect to such payment, Stream International Europe B.V. shall deliver to the Trustee an
Officers’ Certificate stating the fact that such Additional Amounts shall be payable and the amounts so

  

 INDENTURE 
 78 

 
payable and will set forth such other information necessary to enable the Paying Agent to pay such Additional Amounts to the Holders on the payment date. Whenever in this Indenture there is
mentioned, in any context, the payment of amounts based upon the principal of, premium (if any), interest or Special Interest (if any) on, or any other amount payable under or with respect to any Note or the Stream International Europe B.V. Note
Guarantee, such mention will be deemed to include mention of the payment of Additional Amounts to the extent that, in such context, Additional Amounts are, were or would be payable in respect thereof. 
 (e) If Stream International Europe B.V. becomes obligated to pay Additional Amounts, it shall pay any stamp, issue, registration,
documentary, value added or other similar taxes and other duties (including interest and penalties) (“Other Taxes”) with respect to enforcement of or payments in respect of its Note Guarantee, in respect of the creation,
issue, offering, registration, execution or enforcement of such Note Guarantee, or any documentation with respect thereto and the Company and Stream International Europe B.V. shall indemnify the holders for any Other Taxes paid by such Holders.

 The foregoing obligations in this Section 4.19 shall survive any termination, defeasance or satisfaction and
discharge of the Notes. 
 Section 4.20 Perfection of Certain Security Interests Post-Closing. 
 To the extent certain security interests or valid liens in the Collateral, including those described under Article 10 hereof (and as
required by the Collateral Trust Agreement and the Security Documents), are not in place on the date of this Indenture or are not perfected on the date of this Indenture, the Company and the Guarantors will do or cause to be done all acts and things
that may be required, including obtaining any required consents from third parties, to have all security interests and liens in the Collateral duly created and enforceable and perfected, in each case solely to the extent required by the Security
Documents, promptly following the date of this Indenture, but in any event no later than 90 days thereafter. 
 Section 4.21
Corporate Existence. 
 Subject to Article 5 hereof, the Company shall do or cause to be done all things necessary to
preserve and keep in full force and effect: 
 (1) its corporate existence, and the corporate, partnership or
other existence of each of its Restricted Subsidiaries, in accordance with the respective organizational documents (as the same may be amended from time to time) of the Company or any such Restricted Subsidiary; and 
 (2) the rights (charter and statutory), licenses and franchises of the Company and its Restricted Subsidiaries; provided,
however, that the Company shall not be required to preserve any such right, license or franchise, or the corporate, partnership or other existence of any of its Restricted Subsidiaries, if the Board of Directors shall determine that the
preservation thereof is no longer desirable in the conduct of the business of the Company and its Restricted Subsidiaries, taken as a whole, and that the loss thereof is not adverse in any material respect to the Holders of the Notes. 
  

 INDENTURE 
 79 

 ARTICLE FIVE 
 SUCCESSORS 
 Section 5.01 Merger, Consolidation or Sale of Assets.

 (a) The Company shall not, directly or indirectly: (i) consolidate or merge with or into another Person (whether or not
the Company is the surviving corporation) or (ii) sell, assign, transfer, convey or otherwise dispose of all or substantially all of the properties and assets of the Company and its Restricted Subsidiaries taken as a whole, in one or more
related transactions, to another Person or Persons, unless: 
 (A) either (1) the Company is the surviving
corporation; or (2) the Person formed by or surviving such consolidation or merger (if other than the Company) or to which such sale, assignment, transfer, conveyance or other disposition shall have been made (a) is a corporation, limited
liability company or partnership organized or existing under the laws of the United States, any state thereof or the District of Columbia (provided that if such Person is a limited liability company or partnership, a corporate Wholly Owned
Restricted Subsidiary of such Person organized or existing under the laws of the United States, any state thereof or the District of Columbia, or a corporation of which such Person is a Wholly Owned Restricted Subsidiary organized or existing under
the laws of the United States, any state thereof or the District of Columbia, is a co-issuer of the Notes or becomes a co-issuer of the Notes in connection therewith) and (b) assumes all the obligations of the Company under the Notes, this
Indenture, the Registration Rights Agreement and the Security Documents pursuant to agreements reasonably satisfactory to the Trustee; 
 (B) immediately after giving effect to such transaction, no Default or Event of Default exists; and 
 (C) immediately after giving effect to such transaction on a pro forma basis, the Company or the Person formed by or surviving any such consolidation or merger (if other than the Company), or to
which such sale, assignment, transfer, conveyance or other disposition shall have been made, will, on the date of such transaction after giving pro forma effect thereto and any related financing transactions as if the same had occurred at the
beginning of the applicable four-quarter period, be permitted to incur at least $1.00 of additional Indebtedness pursuant to the Fixed Charge Coverage Ratio test set forth in Section 4.09(a). 
 (b) In addition, the Company shall not, and shall not permit any of its Restricted Subsidiaries to, directly or indirectly, lease all or
substantially all of the properties or assets of the Company and its Restricted Subsidiaries, taken as a whole, in one or more related transactions, to any other Person. Section 5.01 shall not apply to any sale, assignment, transfer,
conveyance, lease or other disposition of assets between or among the Company and its Restricted Subsidiaries. Sections 5.01(a)(B) and (C) shall not apply to (1) any merger or consolidation of the Company with or into one of
its Restricted Subsidiaries for any purpose or (2) with or into an Affiliate solely for the purpose of reincorporating the Company in another jurisdiction. 
 Section 5.02 Successor Corporation Substituted. 
 Upon any consolidation or
merger, or any sale, assignment, transfer, lease, conveyance or other disposition of all or substantially all of the assets of the Company in accordance with Section 5.01, the successor Person formed by such consolidation or into or with
which the Company is merged or to which such sale, assignment, transfer, lease, conveyance or other disposition is made shall succeed to, and be substituted for (so that from and after the date of such consolidation, merger, sale, assignment,
transfer, lease, conveyance or other disposition, the provisions of this Indenture referring to the “Company” shall refer instead to the successor Person and not to the Company), and may exercise every right and power of,

  

 INDENTURE 
 80 

 
the Company under this Indenture with the same effect as if such successor Person had been named the Company herein; provided, however, that the predecessor Company shall not be
relieved from the obligation to pay the principal of, and premium (if any), interest and Special Interest (if any) on, the Notes except in the case of a sale, assignment, transfer, conveyance or other disposition of all of the Company’s assets
that meets the requirements of Section 5.01. 
 ARTICLE SIX 
 DEFAULTS AND REMEDIES 
 Section 6.01 Events of
Default. 
 (a) An “Event of Default” under this Indenture is defined as: 
 (i) default for 30 consecutive days in the payment when due of interest on, or Special Interest (if any) with respect to,
the Notes; 
 (ii) default in payment when due (whether at maturity, upon acceleration, redemption or otherwise)
of the principal of, or premium (if any) on, the Notes; 
 (iii) failure by the Company or any of its Restricted
Subsidiaries to comply with Sections 4.14, 5.01, 3.08 or 4.10(d); 
 (iv) failure by
the Company or any of its Restricted Subsidiaries for 60 days after written notice by the Trustee or Holders representing 25% or more of the aggregate principal amount of Notes outstanding voting as a single class to comply with any of the other
agreements in this Indenture; 
 (v) default under any mortgage, indenture or instrument under which there may
be issued or by which there may be secured or evidenced any Indebtedness for money borrowed by the Company or any of the Company’s Restricted Subsidiaries that are Significant Subsidiaries (or any group of Restricted Subsidiaries of the Company
that together would constitute a Significant Subsidiary of the Company) or the payment of which is guaranteed by the Company or any of the Company’s Restricted Subsidiaries that are Significant Subsidiaries (or any group of Restricted
Subsidiaries of the Company that together would constitute a Significant Subsidiary of the Company) whether such Indebtedness or Guarantee now exists, or is created after the date hereof, if that default: 
 (A) is caused by a failure to pay principal of, premium on, if any, or interest, if any, on, such Indebtedness prior to the
expiration of the grace period (and, in the case of any Capital Lease Obligation, after the resolution of any dispute relating to any non-payment based on a dispute of the operability of the assets subject to such Capital Lease Obligation) provided
in such Indebtedness on the date of such default (a “Payment Default”); or 
 (B)
results in the acceleration of such Indebtedness prior to its express maturity, 
 and, in each case, the principal amount of
any such Indebtedness, together with the principal amount of any other such Indebtedness under which there has been a Payment Default or the maturity of which has been so accelerated, aggregates $10.0 million or more; 
  

 INDENTURE 
 81 

 (vi) failure by the Company or any of the Company’s Restricted
Subsidiaries that are Significant Subsidiaries (or any group of Restricted Subsidiaries of the Company that together would constitute a Significant Subsidiary of the Company) to pay final judgments entered by a court or courts of competent
jurisdiction aggregating in excess of $10.0 million (excluding amounts covered by insurance provided by a carrier that has acknowledged coverage in writing and has the ability to perform), which judgments are not paid, discharged or stayed for a
period of 60 days; 
 (vii) the occurrence of any of the following: 
 (A) any Secured Debt Document is held in any judicial proceeding to be unenforceable or invalid or ceases for any reason to
be in full force and effect, other than in accordance with the terms of the relevant Secured Debt Document and this Indenture; provided that it will not be an Event of Default under the provisions described in this clause (vii)(A)
if the sole result of the failure of one or more Security Documents to be fully enforceable is that any Subordinated Lien purported to be granted under such Security Documents on Collateral ceases to be enforceable and perfected; 
 (B) default by the Company or any Guarantor in the performance of any of its obligations under any security document, which
adversely affects the enforceability, validity, perfection or priority of the Priority Liens on the Collateral, taken as a whole, in any material respect; 
 (C) except as permitted by this Indenture, any Priority Lien purported to be granted under any Security Document on Collateral, individually or in the aggregate, having a Fair Market Value in excess of
$5.0 million ceases to be an enforceable and perfected first-priority Lien, subject only to Permitted Prior Liens, other than as a result of any action or inaction by the Collateral Trustee; or 
 (D) the Company or any Guarantor, or any Person acting on behalf of any of them, denies or disaffirms, in writing, any
obligation of the Company or any Guarantor set forth in or arising under any Secured Debt Document; 
 (viii)
except as permitted by this Indenture, any Note Guarantee shall be held in any judicial proceeding to be unenforceable or invalid or shall cease for any reason to be in full force and effect or any Guarantor, or any Person acting on behalf of any
Guarantor, shall deny or disaffirm its obligations under its Note Guarantee; 
 (ix) the Company, any Guarantor
or any Restricted Subsidiary that is a Significant Subsidiary of the Company (or any Restricted Subsidiaries of the Company that together would constitute a Significant Subsidiary) pursuant to or within the meaning of Bankruptcy Law: 
 (A) commences a voluntary case, 
 (B) consents to the entry of an order for relief against it in an involuntary case, 
 (C) makes a general assignment for the benefit of its creditors, or 
 (D) generally is not paying its debts as they become due; and 
  

 INDENTURE 
 82 

 (x) a court of competent jurisdiction enters an order or decree under any
Bankruptcy Law that: 
 (A) is for relief against the Company, any Guarantor or any Restricted Subsidiary of the
Company that is a Significant Subsidiary (or Restricted Subsidiaries of the Company that together would constitute a Significant Subsidiary), in an involuntary case; or 
 (B) appoints a custodian of the Company, any Guarantor or any Restricted Subsidiary of the Company that is a Significant
Subsidiary (or Restricted Subsidiaries of the Company that together would constitute a Significant Subsidiary) or for all or substantially all of the property of the Company, any Guarantor or any Restricted Subsidiary of the Company that is a
Significant Subsidiary (or Restricted Subsidiaries of the Company that together would constitute a Significant Subsidiary); or 
 (C) orders the liquidation of the Company, any Guarantor or any Restricted Subsidiary of the Company that is a Significant Subsidiary (or Restricted Subsidiaries of the Company that together would
constitute a Significant Subsidiary); 
 and the order or decree remains unstayed and in effect for 60 consecutive days.

 Section 6.02 Acceleration. 
 In the case of an Event of Default specified in clause (ix) or (x) of Section 6.01(a), with respect to the Company, any Guarantor or any Restricted Subsidiary that is a
Significant Subsidiary of the Company (or any Restricted Subsidiaries of the Company that together would constitute a Significant Subsidiary), all outstanding Notes will become due and payable immediately without further action or notice. If any
other Event of Default occurs and is continuing, the Trustee or the Holders of at least 25% in principal amount of the then outstanding Notes may declare all the Notes to be due and payable immediately by notice in writing to the Company specifying
the Event of Default; provided, however, that so long as any Indebtedness permitted to be incurred pursuant to the ABL Credit Facility shall be outstanding, that acceleration shall not be effective until the earlier of (a) an
acceleration of Indebtedness under the ABL Credit Facility; and (b) five Business Days after receipt by the Company and the ABL Collateral Agent of written notice of such acceleration of the Notes. Upon the effectiveness of such declaration,
such principal and interest shall be due and payable immediately. The Trustee shall have no obligation to accelerate the Notes if and so long as a committee of its Responsible Officers in good faith determines acceleration is not in the best
interest of the Holders. 
 The Holders of a majority in aggregate principal amount of the then outstanding Notes by written
notice to the Trustee may, on behalf of all of the Holders, rescind an acceleration and its consequences, if the rescission would not conflict with any judgment or decree and if all existing Events of Default (except nonpayment of principal,
interest or premium on, if any, or interest or Special Interest, if any, that has become due solely because of the acceleration) have been cured or waived. 
 If an Event of Default occurs on or after October 1, 2012 by reason of any willful action (or inaction) taken (or not taken) by or on behalf of the Company with the intention of avoiding payment of
the premium that the Company would have had to pay if the Company then had elected to redeem the Notes pursuant to Section 3.07 hereof, then, upon acceleration of the Notes, an equivalent premium shall also become and be immediately due and
payable, to the extent permitted by law, anything in this Indenture or in the Notes to the contrary notwithstanding. If an Event of Default occurs prior to October 1, 2012 by reason of any willful action (or inaction) taken (or not taken) by or
on behalf of the Company

  

 INDENTURE 
 83 

 
with the intention of avoiding the prohibition on redemption of the Notes prior to such date, then, upon acceleration of the Notes, an additional premium shall also become and be immediately due
and payable, to the extent permitted by law, in an amount, for each of the years beginning on October 1 of the years set forth below, as set forth below (expressed as a percentage of the principal amount of the Notes on the date of payment that
would otherwise be due but for the provisions of this sentence): 
  

				
	 Year
	  	Percentage	 
	 2009
	  	11.25	% 
	 2010
	  	9.375	% 
	 2011
	  	7.50	% 

 Section 6.03 Other Remedies. 
 (a) If an Event of Default occurs and is continuing, the Trustee may, subject to the Collateral Trust Agreement, pursue any available remedy
to collect the payment of principal of, or premium (if any), interest, and Special Interest (if any) on, the Notes or to enforce the performance of any provision of the Notes or this Indenture. 
 (b) The Trustee may maintain a proceeding even if it does not possess any of the Notes or does not produce any of them in the proceeding. A
delay or omission by the Trustee or any Holder of a Note in exercising any right or remedy accruing upon an Event of Default shall not impair the right or remedy or constitute a waiver of or acquiescence in the Event of Default. All remedies are
cumulative to the extent permitted by law. 
 Section 6.04 Waiver of Past Defaults. 
 Holders of a majority in aggregate principal amount of the then outstanding Notes by notice to the Trustee may, on behalf of the Holders of
all of the Notes, waive any existing Default or Event of Default and its consequences hereunder except a continuing Default or Event of Default in the payment of interest or Special Interest (if any) on, or the principal of, the Notes;
provided, however, that the Holders of a majority in principal amount of the then outstanding Notes may rescind an acceleration and its consequences, including any related Payment Default that resulted from such acceleration.

 The Company shall deliver to the Trustee an Officers’ Certificate stating that the requisite percentage of Holders have
consented to such waiver and attaching copies of such consents. In case of any such waiver, the Company, the Trustee and the Holders shall be restored to their former positions and rights hereunder and under the Notes, respectively. This
Section 6.04 shall be in lieu of TIA § 316(a)(1)(B) and § 316(a)(1)(B) of the TIA is hereby expressly excluded from this Indenture and the Notes, as permitted by the TIA. Upon any such waiver, such Default shall cease to exist,
and any Event of Default arising therefrom shall be deemed to have been cured for every purpose of this Indenture; but no such waiver shall extend to any subsequent or other Default or impair any right consequent thereon. 
 Section 6.05 Control by Majority. 
 Holders of a majority in aggregate principal amount of the then outstanding Notes will have the right to direct the time, method and place of conducting any proceeding for exercising any remedy available
to the Trustee. However, the Trustee may refuse to follow any direction that conflicts with law or this Indenture, that may involve the Trustee in personal liability, or that the Trustee determines in good faith may be unduly prejudicial to the
rights of Holders of Notes not joining in the giving of such direction and may take any other action it deems proper that is not inconsistent with any such direction received from Holders of Notes. In case an Event of Default shall occur (which
shall not be cured), the

  

 INDENTURE 
 84 

 
Trustee shall be required, in the exercise of its power, to use the degree of care of a prudent person in the conduct of its own affairs under the circumstances. Notwithstanding any provision to
the contrary in this Indenture, the Trustee is under no obligation to exercise any of its rights or powers under or in connection with this Indenture unless the Trustee shall have received indemnity, security or pre-funding to its satisfaction,
against any loss, liability or expense. 
 Section 6.06 Limitation on Suits. 
 (a) Except to enforce the right to receive payment of principal, premium, if any, interest or Special Interest, if any, when due, a Holder
may not pursue any remedy with respect to this Indenture or the Notes unless: 
 (i) the Holder gives to the
Trustee written notice of a continuing Event of Default; 
 (ii) the Holders of at least 25% in aggregate
principal amount of the then outstanding Notes make a written request to the Trustee to pursue the remedy; 
 (iii) such Holder or Holders offer and, if requested, provide to the Trustee security or indemnity, reasonably satisfactory to the Trustee against any loss, liability or expense; 
 (iv) the Trustee does not comply with the request within 90 days after receipt of the request and the offer of security or
indemnity; and 
 (v) during such 90-day period, the Holders of a majority in aggregate principal amount of the
then outstanding Notes do not give the Trustee a direction that is inconsistent with such request. 
 (b) A Holder of a Note may
not use this Indenture to prejudice the rights of another Holder of a Note or to obtain a preference or priority over another Holder of Notes or other Priority Lien Debt. 
 Section 6.07 Rights of Holders of Notes to Receive Payment. 
 Notwithstanding any other provision of this Indenture, the right of any Holder of a Note to receive payment of the principal of, premium (if any), interest and Special Interest (if any) on, such Note or to bring suit for the enforcement of
any such payment, on or after the due date expressed in the Notes shall not be impaired or affected without the consent of the Holder; provided that a Holder shall not have the right to institute any such suit for the enforcement of payment
if and to the extent that the institution or prosecution thereof or the entry of judgment therein would, under applicable law, result in the surrender, impairment, waiver or loss of the Lien of this Indenture upon any property subject to such Lien.

 Section 6.08 Collection Suit by Trustee. 
 If an Event of Default specified in Section 6.01(a)(i) or (a)(ii) occurs and is continuing, the Trustee is authorized to
recover judgment in its own name and as trustee of an express trust against the Company for the whole amount of principal of, or premium (if any), interest, and Special Interest (if any) remaining unpaid on, the Notes and interest on overdue
principal and premium (if any), and, to the extent lawful, interest and Special Interest (if any) and such further amount as shall be sufficient to cover the costs and expenses of collection, including the reasonable compensation, expenses,
disbursements and advances of the Trustee, its agents and counsel. 
  

 INDENTURE 
 85 

 Section 6.09 Trustee May File Proofs of Claim. 
 The Trustee is authorized to file such proofs of claim and other papers or documents as may be necessary or advisable in order to have the
claims of the Trustee (including any claim for the reasonable compensation, expenses, disbursements and advances of the Trustee, its agents and counsel) and the Holders of the Notes allowed in any judicial proceedings relative to the Company or any
Guarantor (or any other obligor upon the Notes), its creditors or its property and shall be entitled and empowered to collect, receive and distribute any money or other securities or property payable or deliverable on any such claims and any
custodian in any such judicial proceeding is hereby authorized by each Holder to make such payments to the Trustee, and in the event that the Trustee shall consent to the making of such payments directly to the Holders, to pay to the Trustee any
amount due to it for the reasonable compensation, expenses, disbursements and advances of the Trustee, its agents and counsel, and any other amounts due the Trustee under Section 7.07. To the extent that the payment of any such
compensation, expenses, disbursements and advances of the Trustee, its agents and counsel and any other amounts due the Trustee under Section 7.07 out of the estate in any such proceeding shall be denied for any reason, payment of the
same shall be secured by a Lien on, and shall be paid out of, any and all distributions, dividends, money, securities and other properties that the Holders may be entitled to receive in such proceeding whether in liquidation or under any plan of
reorganization or arrangement or otherwise. Nothing herein contained shall be deemed to authorize the Trustee to authorize or consent to or accept or adopt on behalf of any Holder any plan of reorganization, arrangement, adjustment or composition
affecting the Notes or the rights of any Holder, or to authorize the Trustee to vote in respect of the claim of any Holder in any such proceeding. 
 Section 6.10 Priorities. 
 (a) If the Trustee collects any money
pursuant to this Article Six, it shall pay out the money in the following order: 
 FIRST: to
the Trustee, its agents and attorneys for amounts due under Section 7.07, including payment of all compensation, expenses and liabilities incurred, and all advances made, by the Trustee and the costs and expenses of collection;

 SECOND: to Holders of Notes for amounts due and unpaid on the Notes for principal, premium (if any),
interest and Special Interest (if any), ratably, without preference or priority of any kind, according to the amounts due and payable on the Notes for principal, premium (if any), interest, and Special Interest (if any), respectively; and

 THIRD: to the Company or to such party as a court of competent jurisdiction shall direct. 

(b) The Trustee may fix a record date and payment date for any payment to Holders of Notes pursuant to this Section 6.10.

 Section 6.11 Undertaking for Costs. 
 In any suit for the enforcement of any right or remedy under this Indenture or in any suit against the Trustee for any action taken or
omitted by it as a Trustee, a court in its discretion may require the filing by any party litigant in the suit of an undertaking to pay the costs of the suit, and the court in its discretion may assess reasonable costs, including reasonable
attorneys’ fees, against any party litigant in the suit, having due regard to the merits and good faith of the claims or defenses made by the party litigant. This Section 6.11 does not apply to a suit by the Trustee, a suit by a
Holder of a Note pursuant to Section 6.07, or a suit by Holders of more than ten percent in principal amount of the then outstanding Notes. 
  

 INDENTURE 
 86 

 Section 6.12 Delay or Omission Not Waiver. 
 No delay or omission of the Trustee or of any Holder of any Note to exercise any right or remedy accruing upon any Event of Default shall
impair any such right or remedy or constitute a waiver of any such Event of Default or an acquiescence therein. Every right and remedy given by this Article Six or by law to the Trustee or to the Holders may be exercised from time to time,
and as often as may be deemed expedient, by the Trustee or by the Holders, as the case may be. 
 ARTICLE 
 SEVEN TRUSTEE 
 Section 7.01 Duties of Trustee. 
 Except to the extent, if any, provided otherwise in the TIA (as from
time to time in effect): 
 (a) If an Event of Default has occurred and is continuing, the Trustee shall exercise such of the
rights and powers vested in it by this Indenture, and use the same degree of care and skill in its exercise, as a prudent person would exercise or use under the circumstances in the conduct of such person’s own affairs. 
 (b) Except during the continuance of an Event of Default: 
 (i) the duties of the Trustee shall be determined solely by the express provisions of this Indenture and the Trustee need
perform only those duties that are specifically set forth in this Indenture and no others, and no implied covenants or obligations shall be read into this Indenture against the Trustee (it being agreed that the permissive right of the Trustee to
take actions enumerated in this Indenture shall not be construed as a duty); and 
 (ii) in the absence of bad
faith on its part, the Trustee may conclusively rely, as to the truth of the statements and the correctness of the opinions expressed therein, upon certificates or opinions furnished to the Trustee and conforming to the requirements of this
Indenture. However, in the case of any such certificates or opinions which by any provision hereof are specifically required to be furnished to the Trustee, the Trustee shall examine the certificates and opinions to determine whether or not they
conform to the requirements of this Indenture (but need not investigate the accuracy of mathematical calculations or other facts stated therein). 
 (c) The Trustee may not be relieved from liabilities for its own negligent action, its own negligent failure to act, or its own willful misconduct, except that: 
 (i) this paragraph does not limit the effect of paragraph (b) of this Section 7.01; 
 (ii) the Trustee shall not be liable for any error of judgment made in good faith by a Responsible Officer, unless it is
proved that the Trustee was negligent in ascertaining the pertinent facts; and 
 (iii) the Trustee shall not be
liable with respect to any action it takes or omits to take in good faith in accordance with a direction received by it pursuant to Section 6.05. 
  

 INDENTURE 
 87 

 (d) Whether or not therein expressly so provided, every provision of this Indenture that in
any way relates to the Trustee is subject to paragraphs (a), (b) and (c) of this Section 7.01. 
 (e) No provision of this Indenture shall require the Trustee to expend or risk its own funds or incur any liability. The Trustee shall be under no obligation to exercise any of its rights and powers under
this Indenture at the request of any Holders, unless such Holder shall have offered to the Trustee and the Trustee shall have received, if requested, security, pre-funding and/or indemnity reasonably satisfactory to it against any loss, costs,
liability or expense that might be incurred by it in connection with the request or direction. 
 (f) Money held in trust by the
Trustee need not be segregated from other funds except to the extent required by law. The Trustee shall not be liable for interest on any money received by it except as the Trustee may agree in writing with the Company. 
 Section 7.02 Certain Rights of Trustee. 
 (a) The Trustee may conclusively rely upon any document believed by it to be genuine and to have been signed or presented by the proper Person. The Trustee need not investigate any fact or matter stated
in the document. 
 (b) Before the Trustee acts or refrains from acting, it may require an Officers’ Certificate or an
Opinion of Counsel or both. The Trustee shall not be liable for any action it takes or omits to take in good faith in reliance on such Officers’ Certificate or Opinion of Counsel. The Trustee may consult with counsel and the advice of such
counsel or any Opinion of Counsel shall be full and complete authorization and protection from liability in respect of any action taken, suffered or omitted by it hereunder in good faith and in reliance thereon. 
 (c) The Trustee may act through its attorneys and agents and shall not be responsible for the misconduct or negligence of any agent
appointed with due care. 
 (d) The Trustee shall not be liable for any action it takes or omits to take in good faith that it
believes to be authorized or within the rights or powers conferred upon it by this Indenture. 
 (e) Unless otherwise
specifically provided in this Indenture, any demand, request, direction or notice from the Company shall be sufficient if signed by an Officer of the Company. 
 (f) The Trustee shall be under no obligation to exercise any of the rights or powers vested in it by this Indenture at the request or direction of any of the Holders unless such Holders shall have offered
to the Trustee and the Trustee shall have received, if requested, security, pre-funding and/or indemnity reasonably satisfactory to it against the costs, expenses and liabilities that might be incurred by it in compliance with such request or
direction. 
 (g) The Trustee shall not be deemed to have notice of any Default or Event of Default unless a Responsible Officer
of the Trustee has actual knowledge thereof or unless written notice of such Default or Event of Default, as the case may be, is received by the Trustee at the Corporate Trust Office of the Trustee, and such notice references the Notes. 

(h) In no event shall the Trustee be responsible or liable for special, indirect, punitive or consequential loss or damage of any kind
whatsoever (including, but not limited to, loss of profit) irrespective of whether the Trustee has been advised of the likelihood of such loss or damage and regardless of the form of action. 
  

 INDENTURE 
 88 

 (i) The rights, privileges, protections, immunities and benefits given to the Trustee,
including, without limitation, its right to be indemnified, are extended to, and shall be enforceable by, the Trustee in each of its capacities hereunder, and each agent, custodian and other Person employed to act hereunder. 
 (j) The Trustee shall not be bound to make any investigation into the facts or matters stated in any resolution, certificate, statement,
instrument, opinion, report, notice, request, consent, order, approval, bond, debenture, note or other paper or document unless requested in writing to do so by the Holders of not less than a majority in principal amount of the Notes at the time
outstanding, but the Trustee, in its discretion, may make such further inquiry or investigation into such facts or matters as it may see fit, and, if the Trustee shall determine to make such further inquiry or investigation, it shall be entitled to
examine the books, records and premises of the Company, personally or by agent or attorney, and shall incur no liability of any kind by reason of such inquiry or investigation. 
 (k) The Trustee shall not be responsible or liable for any failure or delay in the performance of its obligations under this Indenture
arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including, without limitation, acts of God, earthquakes, fire, flood, terrorism, wars and other military disturbances, sabotage, epidemics, riots, loss
or malfunction of utilities, computer (hardware or software) or communication services, strikes or similar labor disputes, acts of civil or military authorities and governmental action. 
 (l) The Trustee shall not be required to give any bond or surety in respect of the performance of its powers or duties hereunder.

 (m) The Trustee may request that the Company deliver a certificate setting forth the names of individuals and/or titles of
officers authorized at such time to take specified actions pursuant to this Indenture (i.e., an “incumbency certificate”). 
 (n) The parties hereto acknowledge that in accordance with Section 326 of the U.S.A. PATRIOT Act, the Trustee, like all financial institutions and in order to help fight the funding of terrorism and money laundering, is required to
obtain, verify, and record information that identifies each person or legal entity that establishes a relationship or opens an account with the Trustee. The parties to this Indenture agree that they will provide the Trustee with such information as
it may request in order for the Trustee to satisfy the requirements of the U.S.A. PATRIOT ACT. 
 Section 7.03
Individual Rights of Trustee. 
 The Trustee in its individual or any other capacity may become the owner or pledgee of
Notes and may become a creditor of, or otherwise deal with, the Company or any of its Affiliates with the same rights it would have if it were not Trustee. However, in the event that the Trustee acquires any conflicting interest as described in the
TIA (as in effect at such time), it must eliminate such conflict within 90 days, apply to the SEC for permission to continue as trustee (if this Indenture has been qualified under the TIA) or resign. Any Agent may do the same with like rights and
duties. The Trustee is also subject to Sections 7.10 and 7.11. 
 Section 7.04 Trustee’s
Disclaimer. 
 The Trustee shall not be responsible for and makes no representation as to the validity or adequacy of this
Indenture or the Notes, it shall not be accountable for the Company’s use of the proceeds from the Notes or any money paid to the Company or upon the Company’s direction under any provision

  

 INDENTURE 
 89 

 
of this Indenture, it shall not be responsible for the use or application of any money received by any Paying Agent other than the Trustee, and it shall not be responsible for any statement or
recital herein or any statement in the Notes or any other document in connection with the sale of the Notes or pursuant to this Indenture other than its certificate of authentication. 
 Section 7.05 Notice of Defaults. 
 If a Default or Event of Default occurs and is continuing and if the Trustee has or is deemed to have notice thereof pursuant to Section 7.02(g), the Trustee shall mail to Holders of Notes a
notice of the Default or Event of Default within 90 days after it occurs. Except in the case of a Default or Event of Default relating to the payment of principal of, or premium (if any), interest or Special Interest (if any) on, any Note, the
Trustee may withhold from the Holders of the Notes notice of any Default or Event of Default if and so long as a committee of its Responsible Officers in good faith determines that withholding the notice is in the interests of the Holders of the
Notes. 
 Section 7.06 Reports by Trustee to Holders of the Notes. 
 (a) Within 60 days after each May 15 beginning with the May 15 following the Issue Date, and for so long as Notes remain
outstanding, the Trustee shall mail to the Holders of the Notes a brief report dated as of such reporting date that complies with TIA § 313(a) (but if no event described in TIA § 313(a) has occurred within the 12 months preceding
the reporting date, no report need be transmitted). The Trustee also shall comply with TIA § 313(b)(2). The Trustee shall also transmit by mail all reports as required by TIA § 313(c). 
 (b) A copy of each report at the time of its mailing to the Holders of Notes shall be mailed to the Company and filed with the SEC and each
stock exchange on which the Notes are listed in accordance with TIA § 313(d). The Company shall promptly notify the Trustee when the Notes are listed on any stock exchange or any delisting thereof. 
 Section 7.07 Compensation and Indemnity. 
 (a) The Company shall pay to the Trustee reasonable compensation for its acceptance of this Indenture and services hereunder in accordance with a written schedule provided by the Trustee to the Company
and/or as otherwise agreed from time to time in writing. The Trustee’s compensation shall not be limited by any law on compensation of a trustee of an express trust. The Company shall reimburse the Trustee promptly upon request for all
reasonable disbursements, advances and expenses (including costs of collection) incurred or made by it in addition to the compensation for its services. Such expenses shall include the reasonable compensation, disbursements and expenses of the
Trustee’s agents and counsel. 
 (b) The Company and the Guarantors, jointly and severally, shall indemnify the Trustee for
and hold the Trustee harmless against any and all losses, liabilities or expenses incurred by it arising out of or in connection with the acceptance, administration and performance of its duties under this Indenture, including the costs and expenses
of enforcing this Indenture against the Company or any Guarantor (including this Section 7.07) and defending itself against any claim (whether asserted by the Company, any Guarantor or any Holder or any other person) or liability in
connection with the exercise or performance of any of its powers or duties hereunder, except to the extent any such loss, liability or expense may be attributable to its gross negligence or willful misconduct. The Trustee shall notify the Company
and/or the Guarantors, as the case may be, promptly of any claim for which it may seek indemnity. Failure by the Trustee to so notify the Company and/or the Guarantors, as the case may be, shall not relieve the Company or Guarantors of their
obligations hereunder unless and to the extent the failure to notify the Company and/or the Guarantors materially impairs the Company’s or Guarantor’s

  

 INDENTURE 
 90 

 
ability to defend such claim. The Company and the Guarantors shall defend the claim and the Trustee may retain separate counsel (at the expense of the Company and the Guarantors). The Company and
the Guarantors need not pay for any settlement made without their consent. 
 (c) The obligations of the Company and the
Guarantors under this Section 7.07 shall survive the satisfaction and discharge of this Indenture and resignation of removal of the Trustee. 
 (d) To secure the Company’s and the Guarantors’ payment obligations in this Section 7.07, the Trustee shall have a Lien prior to the Notes on all money or property held or collected
by the Trustee, except that held in trust to pay principal and interest on particular Notes. Such Lien shall survive the satisfaction and discharge of this Indenture and resignation or removal of the Trustee. 
 (e) When the Trustee incurs expenses or renders services after an Event of Default specified in Section 6.01(a)(ix) and
(x) occurs, the expenses and the compensation for the services (including the fees and expenses of its agents and counsel) are intended to constitute expenses of administration under any Bankruptcy Law. The provisions of this section
shall survive termination of this Indenture. 
 (f) The Trustee shall comply with the provisions of TIA § 313(b)(2) to
the extent applicable. 
 Section 7.08 Replacement of Trustee. 
 (a) A resignation or removal of the Trustee and appointment of a successor Trustee shall become effective only upon the successor
Trustee’s acceptance of appointment as provided in this Section 7.08. 
 (b) The Trustee may resign in writing
at any time and be discharged from the trust hereby created by so notifying the Company. The Holders of a majority in principal amount of the then outstanding Notes may remove the Trustee by so notifying the Trustee and the Company in writing not
less than 30 days prior to the effective date of such removal. The Company may remove the Trustee if: 
 (i) the
Trustee fails to comply with Section 7.10; 
 (ii) the Trustee is adjudged a bankrupt or an
insolvent or an order for relief is entered with respect to the Trustee under any Bankruptcy Law; 
 (iii) a
custodian or public officer takes charge of the Trustee or its property; or 
 (iv) the Trustee becomes
incapable of acting. 
 (c) If the Trustee resigns or is removed or if a vacancy exists in the office of Trustee for any reason,
the Company shall promptly appoint a successor Trustee. Within one year after the successor Trustee takes office, the Holders of a majority in aggregate principal amount of the then outstanding Notes may appoint a successor Trustee to replace the
successor Trustee appointed by the Company. 
 (d) If a successor Trustee does not take office within 30 days after the retiring
Trustee resigns or is removed, the retiring Trustee, the Company, or the Holders of at least 10% in principal amount of the then outstanding Notes may petition any court of competent jurisdiction for the appointment of a successor Trustee.

  

 INDENTURE 
 91 

 (e) If the Trustee, after written request by any Holder who has been a Holder for at least
six months, fails to comply with Section 7.10, such Holder may petition any court of competent jurisdiction for the removal of the Trustee and the appointment of a successor Trustee. 
 (f) A successor Trustee shall deliver a written acceptance of its appointment to the retiring Trustee and to the Company. Thereupon, the
resignation or removal of the retiring Trustee shall become effective, and the successor Trustee shall have all the rights, powers and duties of the Trustee under this Indenture. The successor Trustee shall mail a notice of its succession to
Holders. The retiring Trustee shall promptly transfer all property held by it as Trustee to the successor Trustee; provided all sums owing to the Trustee hereunder have been paid and subject to the Lien provided for in
Section 7.07. Notwithstanding replacement of the Trustee pursuant to this Section 7.08, the Company’s and the Guarantors’ obligations under Section 7.07 shall continue for the benefit of the retiring
Trustee. 
 Section 7.09 Successor Trustee by Merger, Etc. 
 If the Trustee consolidates, merges or converts into, or transfers all or substantially all of its corporate trust business to, another
Person, the successor Person without any further act shall be the successor Trustee. 
 Section 7.10 Eligibility;
Disqualification. 
 There shall at all times be a Trustee hereunder that is a corporation organized and doing business
under the laws of the United States of America or of any state thereof that is authorized under such laws to exercise corporate trust powers, that is subject to supervision or examination by federal or state authorities and that has a combined
capital and surplus of at least $50.0 million as set forth in its most recent published annual report of condition. 
 This
Indenture shall always have a Trustee who satisfies the requirements of TIA § 310(a)(1), (2) and (5). The Trustee is subject to TIA § 310(b). 
 Section 7.11 Preferential Collection of Claims Against Company. 
 The
Trustee is subject to TIA § 311(a), excluding any creditor relationship listed in TIA § 311(b). A Trustee who has resigned or been removed shall be subject to TIA § 311(a) to the extent indicated therein. 
 ARTICLE EIGHT 
 DEFEASANCE AND COVENANT DEFEASANCE 
 Section 8.01 Option to Effect Legal Defeasance or Covenant
Defeasance. 
 The Company may, at the option of its Board of Directors evidenced by a Board Resolution set forth in an
Officers’ Certificate, at any time, elect to have either Section 8.02 or 8.03 be applied to all outstanding Notes upon compliance with the conditions set forth below in this Article Eight. 
 Section 8.02 Legal Defeasance and Discharge. 
 Upon the Company’s exercise under Section 8.01 of the option applicable to this Section 8.02, the Company shall, subject to the satisfaction of the conditions set forth in
Section 8.04, be deemed to have been discharged from its obligations with respect to all outstanding Notes and all obligations of the Guarantors shall be deemed to have been discharged with respect to their obligations under the Note

  

 INDENTURE 
 92 

 
Guarantees on the date the conditions set forth below are satisfied (hereinafter, “Legal Defeasance”). For this purpose, Legal Defeasance means that the Company and the
Guarantors shall be deemed to have paid and discharged the entire Indebtedness represented by the outstanding Notes and Note Guarantees, respectively, which shall thereafter be deemed to be “outstanding” only for the purposes of
Section 8.05 and the other Sections of this Indenture referred to in clauses (a) and (b) of this Section 8.01, and to have satisfied all its other obligations under such Notes and this Indenture (and
the Trustee, on demand of and at the expense of the Company, shall execute proper instruments acknowledging the same), except for the following provisions which shall survive until otherwise terminated or discharged hereunder: (a) the rights of
Holders of outstanding Notes to receive solely from the trust fund described in Section 8.04, and as more fully set forth in such Section, payments in respect of the principal of, or premium (if any), interest and Special Interest (if
any) on, such Notes when such payments are due, (b) the Company’s obligations with respect to such Notes under Article Two concerning issuing temporary Notes, registration of Notes and mutilated, destroyed, lost or stolen Notes and
the Company’s obligations under Section 4.02, (c) the rights, powers, trusts, duties and immunities of the Trustee hereunder and the Company’s and the Guarantors’ obligations in connection therewith and (d) this
Article Eight. Subject to compliance with this Article Eight, the Company may exercise its option under this Section 8.02 notwithstanding the prior exercise of its option under Section 8.03. 
 Section 8.03 Covenant Defeasance. 
 Upon the Company’s exercise under Section 8.01 of the option applicable to this Section 8.03, the Company and the Guarantors shall, subject to the satisfaction of the
conditions set forth in Section 8.04, be released from their obligations under the covenants contained in Sections 3.08, 4.03, 4.07, 4.08, 4.09, 4.10, 4.11, 4.12, 4.13,
4.14, 4.15, 4.16, 4.17, 4.18, 5.01 and 10.04 with respect to the outstanding Notes on and after the date the conditions set forth in Section 8.04 are satisfied (hereinafter,
“Covenant Defeasance”), and the Notes shall thereafter be deemed not “outstanding” for the purposes of any direction, waiver, consent or declaration or act of Holders (and the consequences of any thereof) in
connection with such covenants, but shall continue to be deemed “outstanding” for all other purposes hereunder (it being understood that such Notes shall not be deemed outstanding for accounting purposes). For this purpose, Covenant
Defeasance means that, with respect to the outstanding Notes, the Company and the Guarantors may omit to comply with and shall have no liability in respect of any term, condition or limitation set forth in any such covenant, whether directly or
indirectly, by reason of any reference elsewhere herein to any such covenant or by reason of any reference in any such covenant to any other provision herein or in any other document and such omission to comply shall not constitute a Default or an
Event of Default under Section 6.01, but, except as specified above, the remainder of this Indenture and such Notes shall be unaffected thereby. In addition, upon the Company’s exercise under Section 8.01 of the option
applicable to this Section 8.03, subject to the satisfaction of the conditions set forth in Section 8.04, Sections 6.01(a)(iii) through (viii) shall not constitute Events of Default. 
 Section 8.04 Conditions to Legal or Covenant Defeasance. 
 (a) The following shall be the conditions to the application of either Section 8.02 or 8.03 to the outstanding Notes:

 (i) the Company must irrevocably deposit with the Trustee, in trust, for the benefit of the Holders of the
Notes, cash in U.S. dollars, non-callable Government Securities, or a combination thereof, in such amounts as will be sufficient, in the opinion of a nationally recognized investment bank, appraisal firm or firm of independent public accountants, to
pay the principal of, or premium (if any), interest and Special Interest (if any) on, the outstanding Notes on the Stated Maturity or on the applicable redemption date, as the case may be, and the Company must specify whether the Notes are being
defeased to Stated Maturity or to a particular redemption date; 
  

 INDENTURE 
 93 

 (ii) in the case of Legal Defeasance, the Company shall have delivered to
the Trustee an Opinion of Counsel reasonably acceptable to the Trustee confirming that (A) the Company has received from, or there has been published by, the Internal Revenue Service a ruling or (B) since the Issue Date, there has been a
change in the applicable U.S. federal income tax law, in either case to the effect that, and based thereon such Opinion of Counsel shall confirm that, the Holders of the outstanding Notes will not recognize income, gain or loss for U.S. federal
income tax purposes as a result of such Legal Defeasance and will be subject to U.S. federal income tax on the same amounts, in the same manner and at the same times as would have been the case if such Legal Defeasance had not occurred; 

(iii) in the case of Covenant Defeasance, the Company shall have delivered to the Trustee an Opinion of Counsel
reasonably acceptable to the Trustee confirming that the Holders of the outstanding Notes will not recognize income, gain or loss for U.S. federal income tax purposes as a result of such Covenant Defeasance and will be subject to U.S. federal income
tax on the same amounts, in the same manner and at the same times as would have been the case if such Covenant Defeasance had not occurred; 
 (iv) no Default or Event of Default shall have occurred and be continuing on the date of such deposit (other than a Default or Event of Default resulting from the borrowing of funds to be applied to such
deposit (and any similar concurrent deposit relating to other Indebtedness), and the granting of Liens to secure such borrowings); 
 (v) such Legal Defeasance or Covenant Defeasance will not result in a breach or violation of, or constitute a default under any material agreement or instrument (other than this Indenture and the
agreements governing any other Indebtedness being defeased, discharged or replaced) to which the Company or any of the Guarantors is a party or by which the Company or any of the Guarantors is bound; 
 (vi) the Company must deliver to the Trustee an Officers’ Certificate stating that the deposit was not made by the
Company with the intent of preferring the Holders of Notes over the other creditors of the Company with the intent of defeating, hindering, delaying or defrauding creditors of the Company or others; 
 (vii) if the Notes are to be redeemed prior to their Stated Maturity, the Company must deliver to the Trustee irrevocable
instructions to redeem all of the Notes on the specified redemption date; and 
 (viii) the Company must deliver
to the Trustee an Officers’ Certificate and an Opinion of Counsel, each stating that all conditions precedent relating to the Legal Defeasance or the Covenant Defeasance have been complied with. 
 Section 8.05 Deposited Money and Government Securities to Be Held in Trust; Other Miscellaneous Provisions. 
 (a) Subject to Section 8.06, all money and non-callable Government Securities (including the proceeds thereof) deposited with
the Trustee pursuant to Section 8.04 in respect of the outstanding Notes shall be held in trust and applied by the Trustee, in accordance with the provisions of such Notes and this Indenture, to the payment, either directly or through
any Paying Agent (including the Company acting as

  

 INDENTURE 
 94 

 
Paying Agent) as the Trustee may determine, to the Holders of such Notes of all sums due and to become due thereon in respect of principal, premium (if any), interest and Special Interest (if
any), but such money need not be segregated from other funds except to the extent required by law. 
 (b) The Company shall pay
and indemnify the Trustee against any tax, fee or other charge imposed on or assessed against the cash or non-callable Government Securities deposited pursuant to Section 8.04 or the principal and interest received in respect thereof
other than any such tax, fee or other charge which by law is for the account of the Holders of the outstanding Notes. 
 (c)
Notwithstanding anything to the contrary in this Article Eight, the Trustee shall deliver or pay to the Company from time to time upon the request of the Company any money or non-callable Government Securities held by it as provided in
Section 8.04 which, in the opinion of a nationally recognized firm of independent public accountants expressed in a written certification thereof delivered to the Trustee (which may be the opinion delivered under
Section 8.04(a)), are in excess of the amount thereof that would then be required to be deposited to effect an equivalent Legal Defeasance or Covenant Defeasance. 
 Section 8.06 Repayment to the Company. 
 Any money deposited with the Trustee or any Paying Agent, or then held by the Company, in trust for the payment of the principal of, premium (if any), interest or Special Interest (if any) on, any Note
and remaining unclaimed for two years after such principal, premium (if any), interest or Special Interest (if any) has become due and payable shall be paid to the Company on its request or (if then held by the Company) shall be discharged from such
trust; and the Holder of such Note shall thereafter look only to the Company for payment thereof, and all liability of the Trustee or such Paying Agent with respect to such trust money, and all liability of the Company as trustee thereof, shall
thereupon cease; provided, however, that the Trustee or such Paying Agent, before being required to make any such repayment, may at the reasonable expense of the Company cause to be published once, in the New York Times and The Wall
Street Journal (national edition), notice that such money remains unclaimed and that, after a date specified therein, which shall not be less than 30 days from the date of such notification or publication, any unclaimed balance of such money then
remaining shall be repaid to the Company. 
 Section 8.07 Reinstatement. 
 If the Trustee or Paying Agent is unable to apply any U.S. dollars or non-callable Government Securities in accordance with
Section 8.02 or 8.03, as the case may be, by reason of any order or judgment of any court or governmental authority enjoining, restraining or otherwise prohibiting such application, then the Company’s and the Guarantors’
obligations under this Indenture, the Notes and the Note Guaranties shall be revived and reinstated as though no deposit had occurred pursuant to Section 8.02 or 8.03 and, in the case of a Legal Defeasance, the Guarantors’
obligations under their respective Note Guarantees shall be revised and reinstated as though no deposit had occurred pursuant to Section 8.02, in each case until such time as the Trustee or Paying Agent is permitted to apply all such
money in accordance with Section 8.02 or 8.03, as the case may be; provided, however, that, if the Company makes any payment of principal of, or premium (if any), interest or Special Interest (if any) on, any Note
following the reinstatement of its obligations, the Company shall be subrogated to the rights of the Holders of such Notes to receive such payment from the money held by the Trustee or Paying Agent. 
 ARTICLE NINE 
 AMENDMENT, SUPPLEMENT AND WAIVER 
 Section 9.01 Without Consent of Holders of Notes. 
 (a) Notwithstanding Section 9.02, the Company, the Guarantors, and the Trustee may amend or supplement this Indenture, the Notes
or the Note Guarantees without the consent of any Holder of a Note: 
 (i) to cure any ambiguity, defect or
inconsistency; 
  

 INDENTURE 
 95 

 (ii) to provide for uncertificated Notes in addition to or in place of
certificated Notes; 
 (iii) to provide for the assumption of the Company’s or any Guarantor’s
obligations to Holders of Notes and Note Guarantees in the case of a merger or consolidation or sale of all or substantially all of the Company’s or such Guarantor’s assets; 
 (iv) to make any change that would provide any additional rights or benefits to the Holders of Notes or that does not
adversely affect the legal rights under this Indenture of any such Holder; 
 (v) to comply with requirements of
the SEC in order to effect or maintain the qualification of this Indenture under the TIA; 
 (vi) to comply with
Section 4.18; 
 (vii) to conform the text of this Indenture, the Notes, the Note Guarantees or the
Security Documents to any provision of the section of the Offering Circular entitled “Description of Notes” to the extent that such provision in the “Description of Notes” was intended to be a verbatim recitation of a provision
of this Indenture, the Notes, the Note Guarantees or the Security Documents, which intent may be evidenced by an Officers’ Certificate to that effect; 
 (viii) to evidence and provide for the acceptance of appointment by a successor Trustee (provided that the successor
Trustee is otherwise qualified and eligible to act as such under this Indenture or to provide for a successor or replacement Collateral Trustee under the Security Documents); 
 (ix) to provide for the issuance of Additional Notes in accordance with this Indenture; 
 (x) to make, complete or confirm any grant of Collateral permitted or required by this Indenture or any of the Security
Documents or any release, termination or discharge of Collateral that becomes effective as set forth in this Indenture or any of the Security Documents; or 
 (xi) to grant any Lien for the benefit of the Holders of the Notes. 
 (b) Upon the request of the Company accompanied by a Board Resolution authorizing the execution of any such amended or supplemental
indenture, and upon receipt by the Trustee of any documents requested under Section 7.02(b), the Trustee shall join with the Company and the Guarantors in the execution of any amended or supplemental indenture authorized or permitted by
the terms of this Indenture and to make any further appropriate agreements and stipulations that may be therein contained, but the Trustee shall not be obligated to enter into such amended or supplemental indenture that affects its own rights,
duties or immunities under this Indenture or otherwise. 
  

 INDENTURE 
 96 

 Section 9.02 With Consent of Holders of Notes. 
 (a) Except as otherwise provided in this Section 9.02 (including, without limitation, clause (b) of this
Section 9.02), the Company, the Guarantors and the Trustee may amend or supplement this Indenture, the Notes or the Note Guarantees with the consent of the Holders of at least a majority in aggregate principal amount of the Notes then
outstanding (including, without limitation, Additional Notes, in any) voting as a single Class (including, without limitation, consents obtained in connection with a purchase of, or tender offer or exchange offer for, Notes), and, subject to
Sections 6.04 and 6.07, any existing Default or Event of Default (other than a Default or Event of Default in the payment of the principal of, premium on, if any, interest or Special Interest, if any, on, the Notes, except a payment
default resulting from an acceleration that has been rescinded) or compliance with any provision of this Indenture, the Notes or the Note Guarantees may be waived with the consent of the Holders of a majority in aggregate principal amount of the
then outstanding Notes (including, without limitation, Additional Notes, if any) voting as a single class (including, without limitation, consents obtained in connection with a purchase of, or tender offer or exchange offer for, Notes). 

(b) Upon the request of the Company accompanied by a Board Resolution authorizing the execution of any such amendment or supplement to
this Indenture, and upon the filing with the Trustee of evidence satisfactory to the Trustee of the consent of the Holders of Notes as aforesaid, and upon receipt by the Trustee of the documents described in Section 7.02(b), the Trustee
shall join with the Company and the Guarantors in the execution of such amendment or supplement unless such amendment or supplement directly affects the Trustee’s own rights, duties or immunities under this Indenture or otherwise, in which case
the Trustee may in its discretion, but shall not be obligated to, enter into such amendment or supplement. 
 (c) It shall not
be necessary for the consent of the Holders of Notes under this Section 9.02 to approve the particular form of any proposed amendment, supplement or waiver, but it shall be sufficient if such consent approves the substance thereof.

 (d) After an amendment, supplement or waiver under this Article Nine becomes effective, the Company shall mail to the
Holders of Notes affected thereby a notice briefly describing the amendment, supplement or waiver. Any failure of the Company to mail such notice, or any defect therein, shall not, however, in any way impair or affect the validity of any such
amendment, supplement or waiver. Subject to Sections 6.04, 6.07 and 9.02(f), the Holders of a majority in aggregate principal amount of the then outstanding Notes (including Additional Notes, if any) may waive compliance in a
particular instance by the Company with any provision of this Indenture, the Notes or the Note Guarantees. However, without the consent of each Holder affected, an amendment, supplement or waiver under this Section 9.02 may not (with
respect to any Notes held by a non-consenting Holder): 
 (i) reduce the principal amount of Notes whose Holders
must consent to an amendment, supplement or waiver; 
 (ii) reduce the principal of or change the Stated
Maturity of any Note or alter the provisions, or waive any payment, with respect to the redemption of the Notes other than provisions relating to Sections 4.10 and 4.14; 
 (iii) reduce the rate of or change the time for payment of interest, including default interest on any Note; 
 (iv) waive a Default or Event of Default in the payment of principal of, or premium (if any), interest or Special Interest
(if any) on, the Notes (except a rescission of acceleration of the Notes by the Holders of at least a majority in aggregate principal amount of the Notes and a waiver of the payment default that resulted from such acceleration); 
  

 INDENTURE 
 97 

 (v) make any Note issued under this Indenture payable in money other than
U.S. dollars; 
 (vi) make any change in the provisions of this Indenture relating to waivers of past Defaults
or the rights of Holders of Notes to receive payments of principal of, or premium (if any), interest or Special Interest (if any) on, the Notes; 
 (vii) release any Guarantor from any of its obligations under its Note Guarantee or this Indenture, except in accordance with the terms of this Indenture; 
 (viii) make any changes that would impair the right to institute suit for the enforcement of any payment on or with respect
to the Notes or the Note Guarantees, subject to Section 316 of the TIA; or 
 (ix) make any change in the
preceding amendment and waiver provisions. 
 (e) Any amendment to, or waiver of, the provisions of this
Indenture or any Security Document that has the effect of releasing all or substantially all of the Collateral from the Liens securing the Notes will require the consent of the Holders of at least 66 2/3% in aggregate principal amount of the Notes then outstanding (but
only to the extent any such consent is required under the Collateral Trust Agreement). 
 Section 9.03 Compliance
with Trust Indenture Act. 
 Every amendment or supplement to this Indenture or the Notes shall be set forth in a document
that complies with the TIA as then in effect. 
 Section 9.04 Revocation and Effect of Consents. 
 Until an amendment, supplement or waiver becomes effective, a consent to it by a Holder of a Note is a continuing consent by the Holder of a
Note and every subsequent Holder of a Note or portion of a Note that evidences the same debt as the consenting Holder’s Note, even if notation of the consent is not made on any Note. However, any such Holder of a Note or subsequent Holder of a
Note may revoke the consent as to its Note if the Trustee receives written notice of revocation before the date the waiver, supplement or amendment becomes effective. An amendment, supplement or waiver becomes effective in accordance with its terms
and thereafter binds every Holder. 
 Section 9.05 Notation on or Exchange of Notes. 
 (a) The Trustee may place an appropriate notation about an amendment, supplement or waiver on any Note thereafter authenticated. The Company
in exchange for all Notes may issue and the Trustee shall, upon receipt of an Authentication Order, authenticate new Notes that reflect the amendment, supplement or waiver. 
 (b) Failure to make the appropriate notation or issue a new Note shall not affect the validity and effect of such amendment, supplement or
waiver. 
 Section 9.06 Trustee to Sign Amendments, Etc. 
 The Trustee shall sign any amendment or supplement to this Indenture or any Note authorized pursuant to this Article Nine if the
amendment or supplement does not adversely affect the rights, duties,

  

 INDENTURE 
 98 

 
liabilities or immunities of the Trustee. The Company may not sign an amendment or supplemental Indenture or Note until the Board of Directors of the Company approves it. In executing any
amendment or supplement or Note, the Trustee shall be entitled to receive and (subject to Section 7.01) shall be fully protected in relying upon an Officers’ Certificate and an Opinion of Counsel stating that terms of such
supplement are permissible under the Indenture and the execution of such amendment or supplement is authorized or permitted by this Indenture. 
 ARTICLE TEN 
 NOTE GUARANTEES 
 Section 10.01 Guarantee. 
 (a) Subject to this Article Ten, each of the Guarantors hereby jointly and severally, fully and unconditionally, guarantees to each Holder of a Note authenticated and delivered by the Trustee and
to the Trustee and its successors and assigns, irrespective of the validity and enforceability of this Indenture, the Notes or the obligations of the Company hereunder or thereunder, that: 
 (i) the principal of, premium (if any), interest and Special Interest (if any) on, the Notes will be promptly paid in full
when due, whether at maturity, by acceleration, redemption or otherwise, and interest on the overdue principal of, premium (if any), interest and Special Interest (if any) on, the Notes, if lawful (subject in all cases to any applicable grace period
provided herein), and all other obligations of the Company to the Holders or the Trustee hereunder or thereunder will be promptly paid in full, all in accordance with the terms hereof and thereof; and 
 (ii) in case of any extension of time of payment or renewal of any Notes or any of such other obligations, the same will be
promptly paid in full when due in accordance with the terms of the extension or renewal, whether at Stated Maturity, by acceleration or otherwise. 
 Failing payment when due of any amount so guaranteed for whatever reason, the Guarantors shall be jointly and severally obligated to pay the same immediately. Each Guarantor agrees that this is a
guarantee of payment and not a guarantee of collection. 
 (b) The Guarantors hereby agree that, to the maximum extent permitted
under applicable law, their obligations hereunder shall be unconditional, irrespective of the validity, regularity or enforceability of the Notes or this Indenture, the absence of any action to enforce the same, any waiver or consent by any Holder
of the Notes with respect to any provisions hereof or thereof, the recovery of any judgment against the Company, any action to enforce the same or any other circumstance which might otherwise constitute a legal or equitable discharge or defense of a
Guarantor. Subject to Section 6.06, each Guarantor hereby waives diligence, presentment, demand of payment, filing of claims with a court in the event of insolvency or bankruptcy of the Company, any right to require a proceeding first
against the Company, protest, notice and all demands whatsoever and covenants that this Note Guarantee shall not be discharged except by complete performance of the obligations contained in the Notes and this Indenture. 
 (c) If any Holder or the Trustee is required by any court or otherwise to return to the Company, the Guarantors or any custodian, trustee,
liquidator or other similar official acting in relation to the Company or any Guarantor, any amount paid by any of them to the Trustee or such Holder, this Note Guarantee, to the extent theretofore discharged, shall be reinstated in full force and
effect. 
 (d) Each Guarantor agrees that it shall not be entitled to any right of subrogation in relation to the Holders in
respect of any obligations guaranteed hereby until payment in full of all obligations guaranteed hereby. Each Guarantor further agrees that, as between the Guarantors, on the one hand, and

  

 INDENTURE 
 99 

 
the Holders and the Trustee, on the other hand, (i) the maturity of the obligations guaranteed hereby may be accelerated as provided in Article Six for the purposes of this Note
Guarantee, notwithstanding any stay, injunction or other prohibition preventing such acceleration in respect of the obligations guaranteed hereby, and (ii) in the event of any declaration of acceleration of such obligations as provided in
Article Six, such obligations (whether or not due and payable) shall forthwith become due and payable by the Guarantors for the purpose of this Note Guarantee. The Guarantors shall have the right to seek contribution from any non-paying
Guarantor so long as the exercise of such right does not impair the rights of the Holders under the Note Guarantee. 
 Section 10.02 Limitation on Guarantor Liability. 
 Each Guarantor, and by its acceptance of Notes, each
Holder, hereby confirms that it is the intention of all such parties that the Note Guarantee of such Guarantor not constitute (i) a fraudulent transfer or conveyance for purposes of Bankruptcy Law, the Uniform Fraudulent Conveyance Act, the
Uniform Fraudulent Transfer Act or any similar federal or state law to the extent applicable to its Note Guarantee or (ii) an unlawful distribution under any applicable state law prohibiting shareholder distributions by an insolvent subsidiary
to the extent applicable to its Note Guarantee. To effectuate the foregoing intention, the Trustee, the Holders and the Guarantors hereby irrevocably agree that the obligations of such Guarantor will be limited to the maximum amount as will, after
giving effect to such maximum amount and all other contingent and fixed liabilities of such Guarantor that are relevant under such laws, and after giving effect to any collections from, rights to receive contribution from or payments made by or on
behalf of any other Guarantor in respect of the obligations of such other Guarantor under this Article Ten, result in the obligations of such Guarantor under its Note Guarantee not constituting a fraudulent transfer or conveyance or such an
unlawful shareholder distribution. 
 Section 10.03 Execution and Delivery of Note Guarantee. 
 (a) To evidence its Note Guarantee set forth in Section 10.01, each Guarantor hereby agrees that a notation of such Note
Guarantee substantially in the form attached as Exhibit E shall be endorsed by an Officer of such Guarantor by manual or facsimile signature on each Note authenticated and delivered by the Trustee and that this Indenture shall be executed on
behalf of such Guarantor by one of its Officers. 
 (b) Each Guarantor hereby agrees that its Note Guarantee set forth in
Section 10.01 shall remain in full force and effect notwithstanding any failure to endorse on each Note a notation of such Note Guarantee. 
 (c) If an Officer whose signature is on this Indenture or on the Note Guarantee no longer holds that office at the time the Trustee authenticates the Note on which a Note Guarantee is endorsed, the Note
Guarantee shall be valid nevertheless. 
 (d) The delivery of any Note by the Trustee, after the authentication thereof
hereunder, shall constitute due delivery of the Note Guarantee set forth in this Indenture on behalf of the Guarantors. 
 (e)
In the event that the Company or any of its Restricted Subsidiaries acquires or creates another Domestic Subsidiary (other than an Excluded Subsidiary) on or after the Issue Date, if required by Section 4.18, the Company shall cause such
Domestic Subsidiary to become a Guarantor in accordance with Section 4.18 and this Article Ten, to the extent applicable. 
  

 INDENTURE 
 100 

 Section 10.04 Guarantors May Consolidate, Etc., on Certain Terms. 
 (a) A Guarantor may not sell or otherwise dispose of all or substantially all of its assets to, or consolidate with or merge with or into
(whether or not such Guarantor is the surviving Person), another Person, other than the Company or another Guarantor, unless: 
 (i) immediately after giving effect to such transaction, no Default or Event of Default exists; and 
 (ii) either: 
 (A) the Person acquiring the property in any such
sale or disposition or the Person formed by or surviving any such consolidation or merger assumes all the obligations of such Guarantor under this Indenture, its Note Guarantee, the Registration Rights Agreement and the Security Documents securing
the Notes pursuant to documentation satisfactory to the Trustee and the Collateral Trustee; or 
 (B) such sale
or other disposition or consolidation or merger complies with Section 4.10. 
 (b) In case of any such
consolidation, merger, sale or conveyance and upon the assumption by the successor Person, by supplemental indenture, executed and delivered to the Trustee and satisfactory in form to the Trustee, of the Note Guarantee endorsed upon the Notes and
the due and punctual performance of all of the covenants and conditions of this Indenture to be performed by a Guarantor, such successor Person shall succeed to and be substituted for a Guarantor with the same effect as if it had been named herein
as a Guarantor. Such successor Person thereupon may cause to be signed any or all of the Note Guarantees to be endorsed upon all of the Notes issuable hereunder which theretofore shall not have been signed by the Company and delivered to the
Trustee. All the Note Guarantees so issued shall in all respects have the same legal rank and benefit under this Indenture as the Note Guarantees theretofore and thereafter issued in accordance with the terms of this Indenture as though all of such
Note Guarantees had been issued at the Issue Date. 
 (c) Except as set forth in Article Five, and notwithstanding
clauses (i) and (ii) of Section 10.04(a), nothing contained in this Indenture or in any of the Notes shall prevent any consolidation or merger of a Guarantor with or into the Company or another Guarantor, or shall
prevent any sale or conveyance of the property of a Guarantor as an entirety or substantially as an entirety to the Company or another Guarantor. 
 Section 10.05 Release of Guarantor. 
 (a) Any Guarantor will be
released and relieved of any obligations under its Note Guarantee: 
 (i) in connection with any sale or other
disposition of Capital Stock of such Guarantor to a Person that is not (either before or after giving effect to such transaction) a Subsidiary of the Company, such that, immediately after giving effect to such transaction, such Guarantor would no
longer constitute a Subsidiary of the Company, if the sale of such Capital Stock of that Guarantor complies with Section 4.10 and Section 4.07; 
 (ii) if the Company properly designates any Restricted Subsidiary that is a Guarantor as an Unrestricted Subsidiary under
this Indenture; 
 (iii) solely in the case of a Note Guarantee created pursuant to the second sentence of
Section 4.18(a), upon the release or discharge of the Guarantee which resulted in the creation of such Note Guarantee pursuant to Section 4.18(a), except a discharge or release by or as a result of payment under such
Guarantee; 
  

 INDENTURE 
 101 

 (iv) upon Legal Defeasance or satisfaction and discharge of this Indenture
under Article Eight and Eleven; 
 Upon delivery by the Company to the Trustee of an Officers’ Certificate
and an Opinion of Counsel to the effect that one of the foregoing requirements has been satisfied and the conditions to the release of a Guarantor under this Section 10.05 have been met, the Trustee shall execute any documents reasonably
required in order to evidence the release of such Guarantor from its obligations under its Note Guarantee. 
 (b) Any Guarantor
not released from its obligations under its Note Guarantee as provided in this Section 10.05 shall remain liable for the full amount of principal of, and premium (if any), interest and Special Interest (if any) on, the Notes and for the
other obligations of any Guarantor under this Indenture as provided in this Article Ten. 
 ARTICLE ELEVEN 
 SATISFACTION AND DISCHARGE 
 Section 11.01 Satisfaction and Discharge. 
 (a) This Indenture shall be discharged and shall cease to be
of further effect as to all Notes issued hereunder, when: 
 (i) either: 
 (A) all Notes that have been authenticated (except lost, stolen or destroyed Notes that have been replaced or paid and Notes
for whose payment money has theretofore been deposited in trust and thereafter repaid to the Company) have been delivered to the Trustee for cancellation; or 
 (B) all Notes that have not been delivered to the Trustee for cancellation have become due and payable by reason of the
making of a notice of redemption or otherwise or will become due and payable within one year and the Company or any Guarantor has irrevocably deposited or caused to be deposited with the Trustee as trust funds in trust solely for the benefit of the
Holders, cash in U.S. dollars, non-callable Government Securities, or a combination thereof, in such amounts as will be sufficient without consideration of any reinvestment of interest, to pay and discharge the entire indebtedness on the Notes not
delivered to the Trustee for cancellation for principal, premium (if any) and Special Interest (if any) and accrued interest to the date of maturity or redemption; 
 (ii) in respect of clause (a)(i)(B), no Default or Event of Default shall have occurred and be continuing on the date
of the deposit (other than a Default or Event of Default resulting from the borrowing of funds to be applied to such deposit and any similar deposit relating to other Indebtedness and, in each case, the granting of Liens to secure such borrowings)
and the deposit will not result in a breach or violation of, or constitute a default under, any other instrument to which the Company or any Guarantor is a party or by which the Company or any Guarantor is bound (other than with respect to the
borrowing of funds to be applied concurrently to make the deposit required to effect such satisfaction and discharge and any similar concurrent deposit relating to other Indebtedness, and in each case the granting of Liens to secure such
borrowings); 
  

 INDENTURE 
 102 

 (iii) the Company or any Guarantor has paid or caused to be paid all sums
payable by it under this Indenture; and 
 (iv) the Company has delivered irrevocable instructions to the
Trustee under this Indenture to apply the deposited money toward the payment of the Notes at maturity or the redemption date, as the case may be. 
 In addition, the Company must deliver an Officers’ Certificate and an Opinion of Counsel to the Trustee stating that all conditions precedent to satisfaction and discharge have been satisfied. 
 (b) Notwithstanding the above, the Trustee shall pay to the Company from time to time upon its request any cash or Government Securities
held by it as provided in this Section 11.01 which, in the opinion of a nationally recognized firm of independent public accountants expressed in a written certification delivered to the Trustee, are in excess of the amount thereof that
would then be required to be deposited to effect a satisfaction and discharge under this Article Eleven. 
 (c) After the
conditions to discharge contained in this Article Eleven have been satisfied, and the Company has paid or caused to be paid all other sums payable hereunder by the Company, and delivered to the Trustee an Officers’ Certificate and
Opinion of Counsel, each stating that all conditions precedent to satisfaction and discharge have been satisfied, the Trustee upon written request shall acknowledge in writing the discharge of the obligations of the Company and the Guarantors under
this Indenture (except for those surviving obligations specified in this Section 11.01). 
 Section 11.02
Deposited Money and Government Securities to Be Held in Trust; Other Miscellaneous Provisions. 
 Subject to
Section 11.03, all money and non-callable Government Securities (including the proceeds thereof) deposited with the Trustee pursuant to Section 11.01 in respect of the outstanding Notes shall be held in trust and applied by
the Trustee, in accordance with the provisions of such Notes and this Indenture, to the payment, either directly or through any Paying Agent (including the Company acting as Paying Agent) as the Trustee may determine, to the Holders of such Notes of
all sums due and to become due thereon in respect of principal of, and premium (if any), interest and Special Interest (if any) on, the Notes, but such money need not be segregated from other funds except to the extent required by law. 

If the Trustee or Paying Agent is unable to apply any money or Government Securities in accordance with Section 11.01 hereof by
reason of any legal proceeding or by reason of any order or judgment of any court or governmental authority enjoining, restraining or otherwise prohibiting such application, the Company’s and any Guarantor’s obligations under this
Indenture and the Notes shall be revived and reinstated as though no deposit had occurred pursuant to Section 11.01 hereof; provided that if the Company has made any payment of principal of, premium (if any), interest and Special
Interest (if any) on, any Notes because of the reinstatement of its obligations, the Company shall be subrogated to the rights of the Holders of such Notes to receive such payment from the money or Government Securities held by the Trustee or Paying
Agent. 
 Section 11.03 Repayment to the Company. 
 Any money deposited with the Trustee or any Paying Agent, or then held by the Company, in trust for the payment of the principal of, or
premium (if any), interest or Special Interest (if any) on, any

  

 INDENTURE 
 103 

 
Note and remaining unclaimed for two years after such principal of, or premium (if any), interest or Special Interest (if any) on, the Notes has become due and payable shall be paid to the
Company on its request or (if then held by the Company) shall be discharged from such trust; and the Holder of such Note shall thereafter look only to the Company for payment thereof, and all liability of the Trustee or such Paying Agent with
respect to such trust money, and all liability of the Company as trustee thereof, shall thereupon cease; provided, however, that the Trustee or such Paying Agent, before being required to make any such repayment, may at the expense of
the Company cause to be published once, in the New York Times or The Wall Street Journal (national edition), notice that such money remains unclaimed and that, after a date specified therein, which shall not be less than 30 days from the date of
such notification or publication, any unclaimed balance of such money then remaining shall be repaid to the Company. 
 ARTICLE
TWELVE 
 COLLATERAL AND SECURITY 
 Section 12.01 Security Interest. 
 The due and punctual payment of the
principal of, premium (if any), interest and Special Interest (if any) on, the Notes when and as the same shall be due and payable, whether on an interest payment date, at maturity, by acceleration, repurchase, redemption or otherwise, and interest
on the overdue principal of, premium (if any), interest and Special Interest (if any) on, the Notes and performance of all other obligations of the Company and the Guarantors to the Holders of Notes or the Trustee and the Notes (including, without
limitation, the Note Guarantees), according to the terms hereunder or thereunder, are secured as provided in the Security Documents. Each Holder of Notes, by its acceptance thereof, consents and agrees to the terms of the Security Documents
(including, without limitation, the provisions providing for foreclosure and release of Collateral and the provisions of the Parallel Debt (as defined in the Collateral Trust Agreement)) as the same may be in effect or may be amended from time to
time in accordance with their terms and authorizes and appoints Wells Fargo Bank, National Association as the Trustee and as the Collateral Trustee, the Trustee hereby authorizes and appoints Wilmington Trust FSB as Collateral Trustee and each
Holder of Notes and the Trustee direct the Collateral Trustee to enter into the Security Documents and to perform its obligations and exercise its rights thereunder in accordance therewith. The Company and the Guarantors consents and agrees to be
bound by the terms of the Security Documents, as the same may be in effect from time to time, and agrees to perform its obligations thereunder in accordance therewith. The Company will deliver to the Trustee copies of all documents delivered to the
Collateral Trustee pursuant to the Security Documents, and will do or cause to be done all such acts and things as may be required by the provisions of the Security Documents, to assure and confirm to the Collateral Trustee the security interest in
the Collateral contemplated by the Security Documents or any part thereof, as from time to time constituted, so as to render the same available for the security and benefit of this Indenture and of the Notes. The Company will take, and will cause
its Subsidiaries to take, any and all actions reasonably required to cause the Security Documents to create and maintain, as security for the Priority Lien Obligations and any Subordinated Lien Obligations, a valid and enforceable perfected Lien in
and on all the Collateral in favor of the Collateral Trustee for the benefit of the Holders of Notes, holders of other Priority Lien Obligations and any holders of Subordinated Lien Obligations, to the extent required by, and with the Lien priority
required under, the Secured Debt Documents. 
 Section 12.02 Intercreditor Agreement. 
 This Article Twelve and the provisions of each other Security Document are subject to the terms, conditions and benefits set forth in
the Intercreditor Agreement. The Company and each Guarantor consents to, and agrees to be bound by, the terms of the Intercreditor Agreement, as the same may be in effect from time to time, and to perform its obligations thereunder in accordance
with the terms therewith. 
  

 INDENTURE 
 104 

 Section 12.03 Collateral Trust Agreement. 
 This Article Twelve and the provisions of each other Security Document are subject to the terms, conditions and benefits set forth in
the Collateral Trust Agreement. The Company and each Guarantor consents to, and agrees to be bound by, the terms of the Collateral Trust Agreement, as the same may be in effect from time to time, and to perform its obligations thereunder in
accordance with the terms therewith. 
 Section 12.04 Equal and Ratable Sharing of Collateral by Holders of Priority
Lien Debt. 
 (a) Notwithstanding: 
 (i) anything to the contrary contained in the Security Documents; 
 (ii) the time of incurrence of any Series of Priority Lien Debt; 
 (iii) the order or method of attachment or perfection of any Liens securing any Series of Priority Lien Debt; 
 (iv) the time or order of filing or recording of financing statements or other documents filed or recorded to perfect any
Liens securing any Series of Priority Lien Debt; 
 (v) the time of taking possession or control over any Liens
securing any Series of Priority Lien Debt; 
 (vi) that any Priority Lien may not have been perfected or may be
or have become subordinated, by equitable subordination or otherwise, to any other Lien; or 
 (vii) the rules
for determining priority under any law governing relative priorities of Liens, all Priority Liens granted at any time by the Company or any Guarantor will secure, equally and ratably, all present and future Priority Lien Obligations. 
 This Section 12.04(a) is intended for the benefit of, and shall be enforceable by, each present and future holder of Priority
Lien Obligations, each present and future Priority Lien Representative and the Collateral Trustee, as holder of Priority Liens, in each case, as a third party beneficiary. No other Person shall be entitled to rely on, have the benefit of or enforce
those provisions. 
 (b) The Priority Lien Representative of each future Series of Priority Lien Debt will be required to
deliver a Lien Sharing and Priority Confirmation to the Collateral Trustee and the Trustee at the time of incurrence of such Series of Priority Lien Debt. 
 Section 12.05 Ranking of Priority Liens. 
 (a) The Subordinated Lien
Documents, if any, shall provide that, notwithstanding 
 (i) anything to the contrary contained in the Security
Documents; 
 (ii) the time of incurrence of any Series of Secured Debt; 
 (iii) the order or method of attachment or perfection of any Liens securing any Series of Secured Debt; 
  

 INDENTURE 
 105 

 (iv) the time or order of filing or recording of financing statements or
other documents filed or recorded to perfect any Lien upon any Collateral; 
 (v) the time of taking possession
or control over any Collateral; 
 (vi) that any Priority Lien may not have been perfected or may be or have
become subordinated, by equitable subordination or otherwise, to any other Lien; or 
 (vii) the rules for
determining priority under any law governing relative priorities of Liens, 
 all Subordinated Liens at any time granted by the Company or any
Guarantor will be subject and subordinate to all Priority Liens securing Priority Lien Obligations and all Liens securing ABL Debt Obligations. 
 (b) The Subordinated Lien Documents, if any, shall provide that clauses (i) through (vii) of Section 12.05(a) are intended for the benefit of, and will be enforceable
by, each present and future holder of Priority Lien Obligations and ABL Debt Obligations, each present and future Priority Lien Representative, the ABL Collateral Agent or other representative with respect to any ABL Debt Obligations and the
Collateral Trustee as holder of Priority Liens, in each case, as a third party beneficiary. 
 (c) The Subordinated Lien
Representative of each future Series of Subordinated Lien Debt will be required to deliver a Lien Sharing and Priority Confirmation to the Collateral Trustee, the ABL Collateral Agent or other representative with respect to any ABL Debt Obligations
and each Priority Lien Representative at the time of incurrence of such Series of Subordinated Lien Debt. 
 Section 12.06
Release of Liens in Respect of Notes. 
 The Collateral Trustee’s Liens upon the Collateral will no longer secure
the Notes outstanding under this Indenture or any other Obligations under this Indenture, and the right of the Holders of the Notes and holders of such other Obligations to the benefits and proceeds of the Collateral Trustee’s Liens on the
Collateral will terminate and be discharged: 
 (1) upon satisfaction and discharge of this Indenture in
accordance with Article Eleven; 
 (2) upon a Legal Defeasance or Covenant Defeasance of the Notes in
accordance with Article Eight; 
 (3) upon payment in full and discharge of all Notes outstanding under
this Indenture and all Obligations that are outstanding, due and payable under this Indenture at the time the Notes are paid in full and discharged; 
 (4) in whole or in part, with the consent of the Holders of the requisite percentage of Notes in accordance with Article Nine; and 
 (5) if and to the extent required by Section 2.05 of the Intercreditor Agreement. 
 (6) In addition, the Collateral Trustee’s Liens on the Collateral will be released upon the terms and subject to the
conditions set forth in Section 4.1 of the Collateral Trust Agreement. 
  

 INDENTURE 
 106 

 Section 12.07 Relative Rights. 
 Nothing in the Note Documents shall: 
 (a) impair, as between the Company and the Holders of the Notes, the obligation of the Company to pay principal, interest, premium (if any), or Special Interest (if any) on the Notes in accordance with
their terms or any other obligation of the Company or any Guarantor under the Note Documents; 
 (b) affect the relative rights
of Holders of Notes as against any other creditors of the Company or any Guarantor (other than holders of Subordinated Liens, Liens securing ABL Debt Obligations, Permitted Prior Liens or other Priority Liens); 
 (c) restrict the right of any Holder of Notes to sue for payments that are then due and owing (but not the right to enforce any judgment in
respect thereof against any Collateral to the extent specifically prohibited by Sections 2.02, 2.04 or 2.06 of the Intercreditor Agreement or Sections 2.8 or 3.3 of the Collateral Trust Agreement); 
 (d) restrict or prevent any Holder of Notes or holder of other Priority Lien Obligations, the Collateral Trustee or any other person from
exercising any of its rights or remedies upon a Default or Event of Default not specifically restricted or prohibited by Section 2.02, 2.03, 2.04, 2.06 or 2.14 of the Intercreditor Agreement or Section 2.8 or 3.3 of the Collateral Trust
Agreement; or 
 (e) restrict or prevent any Holder of Notes or holder of other Priority Lien Obligations, the Trustee, the
Collateral Trustee or any other person from taking any lawful action in an Insolvency or Liquidation Proceeding not specifically restricted or prohibited by Section 2.02, 2.03, 2.04, 2.06 or 2.14 of the Intercreditor Agreement or
Section 2.8 or 3.3 of the Collateral Trust Agreement. 
 Section 12.08 Compliance with the Trust Indenture Act.

 The Company shall comply with the provisions of TIA §314. To the extent applicable, the Company shall cause TIA
§313(b), relating to reports, and TIA §314(d), relating to the release of property or securities or relating to the substitution therefor of any property or securities to be subjected to the Lien of the Security Documents, to be complied
with. Any certificate or opinion required by TIA §314(d) may be made by an Officer of the Company except in cases where TIA §314(d) requires that such certificate or opinion be made by an independent Person, which Person will be an
independent engineer, appraiser or other expert selected or reasonably satisfactory to the Trustee; provided that the Company will not be required to comply with all or any portion of TIA §314(d) if the Company determines, in good faith
based on advice of counsel, that under the terms of TIA §314(d) and/or any interpretation or guidance as to the meaning thereof of the SEC and its staff, including “no action” letters or exemptive orders, all or any portion of TIA
§314(d) is inapplicable to released Collateral. 
 Section 12.09 Collateral Trustee. 
 (a) The Collateral Trustee will hold (directly or through co-trustees or agents) and is directed by each Holder of the Notes to so hold, and
will be entitled to enforce on behalf of the holders of Priority Lien Obligations and Subordinated Lien Obligations (if any) all Liens on the Collateral created by the Security Documents for their benefit, subject to the provisions of the
Intercreditor Agreement. 
 (b) Neither the Company or any of their Affiliates nor any Secured Debt Representative may serve as
Collateral Trustee; provided that the Trustee may serve as Collateral Trustee if the Notes are the only Priority Lien Obligations or Subordinated Lien Obligations outstanding (other than Hedging Obligations). 
  

 INDENTURE 
 107 

 (c) Except as provided in the Collateral Trust Agreement or as directed by an Act of
Required Debtholders in accordance with the Collateral Trust Agreement, the Collateral Trustee will not be obligated: 
 (i) to act upon directions purported to be delivered to it by any Person; 
 (ii) to foreclose upon or
otherwise enforce any Lien; or 
 (iii) to take any other action whatsoever with regard to any or all of the
Security Documents, the Liens created thereby or the Collateral. 
 Section 12.10 Further Assurances. 
 (a) The Company and each Guarantor shall do or cause to be done all acts and things that may be reasonably required, or that the Collateral
Trustee from time to time may reasonably request, to assure and confirm that the Collateral Trustee holds, for the benefit of the holders of Secured Obligations, duly created and enforceable and perfected Liens upon the Collateral (including any
property or assets that are acquired or otherwise become Collateral after the Notes are issued), in each case, (i) as contemplated by, and with the Lien priority required under, the Secured Debt Documents and (ii) subject to the provisions
of the Intercreditor Agreement. 
 (b) Upon the reasonable request of the Collateral Trustee or any Secured Debt Representative
at any time and from time to time, the Company and each of the Guarantors shall promptly execute, acknowledge and deliver such Security Documents, instruments, certificates, notices and other documents, and take such other actions as may be
reasonably required, or that the Collateral Trustee may reasonably request, to create, perfect, protect, assure or enforce the Liens and benefits intended to be conferred, in each case as contemplated by the Secured Debt Documents for the benefit of
the holders of Secured Obligations, subject to the provisions of the Intercreditor Agreement. 
 (c) Upon reasonable request by
the Collateral Trustee, the Company shall, within a reasonable amount of time after receipt of such request, use its commercially reasonable efforts (i) to correct any material defect or error that may be discovered in the execution,
acknowledgment, filing or recordation of any document or instrument relating to any Collateral, and (ii) do, execute, acknowledge, deliver, record, re-record, file, re-file, register and re-register any and all such further acts, deeds,
certificates, assurances and other instruments as the Collateral Trustee, may reasonably require from time to time in order to carry out more effectively the purposes of the Security Documents. 
 (d) The Company and the Guarantors agree to be bound by the provisions of Sections 10 and 24 of the Security Agreement. 
 ARTICLE THIRTEEN 
 MISCELLANEOUS 
 Section 13.01 Trust Indenture Act Controls. 
 If any provision of this Indenture limits, qualifies or conflicts with the duties imposed by TIA § 318(c), the imposed duties shall
control. 
  

 INDENTURE 
 108 

 Section 13.02 Notices. 
 (a) Any notice or communication by the Company or any Guarantor, on the one hand, or the Trustee, on the other hand, to the other is duly
given if in writing and delivered in Person or mailed by first class mail (registered or certified, return receipt requested), facsimile transmission or overnight air courier guaranteeing next day delivery, to the others’ address: 

If to the Company and/or any Guarantor: 
 Stream Global Services, Inc. 
 20 William Street, Suite 310 
 Wellesley, Massachusetts 02481 
 Facsimile: (781) 304-1701 
 Attention: Chief Financial Officer 
 with a copy to: 
 Wilmer Cutler Pickering Hale and Dorr LLP 
 60 State Street 
 Boston, Massachusetts 02109 
 Facsimile: (617) 526-5000 
 Attention: Mark G. Borden, Esq. 
 and 
 Proskauer
Rose LLP 
 2049 Century Park East, 32nd Floor 
 Los Angeles, California 90067 
 Facsimile: (310) 557-2193 
 Attention: Michael A. Woronoff, Esq. 
 If to the Trustee: 
 Wells Fargo Bank, National Association 
 Corporate Trust Services 
 45 Broadway, 14th floor 
 New York, New York 10006 
 Facsimile: (212) 515-1589 
 Attention: Corporate Trust Services 
 with a copy to: 
 Thompson Hine LLP 
 335 Madison Avenue 
 New York, New York 10017 
 Attention: Mildred Quinones-Holmes 
  

 INDENTURE 
 109 

 (b) The Company, any Guarantor or the Trustee, by notice to the others may designate
additional or different addresses for subsequent notices or communications. 
 (c) All notices and communications (other than
those sent to Holders) shall be deemed to have been duly given: at the time delivered by hand, if personally delivered; three Business Days after being deposited in the mail, postage prepaid, if mailed; when receipt acknowledged, if transmitted by
facsimile; and the next Business Day after timely delivery to the courier, if sent by overnight air courier guaranteeing next day delivery. 
 (d) Any notice or communication to a Holder shall be mailed by first class mail, certified or registered, return receipt requested, or by overnight air courier guaranteeing next day delivery to its
address shown on the register kept by the Registrar. Any notice or communication shall also be so mailed to any Person described in TIA § 313(c), to the extent required by the TIA. Failure to mail a notice or communication to a Holder or
any defect in it shall not affect its sufficiency with respect to other Holders. 
 (e) Where this Indenture provides for notice
in any manner, such notice may be waived in writing by the Person entitled to receive such notice, either before or after the event, and such waiver shall be the equivalent of such notice. Waivers of notice by Holders shall be filed with the
Trustee, but such filing shall not be a condition precedent to the validity of any action taken in reliance on such waiver. 
 (f) In case by reason of the suspension of regular mail service or by reason of any other cause it shall be impracticable to give such notice by mail, then such notification as shall be made with the approval of the Trustee shall constitute
a sufficient notification for every purpose hereunder. 
 (g) If a notice or communication is mailed in the manner provided
above within the time prescribed, it is duly given, whether or not the addressee receives it. 
 (h) If the Company mails a
notice or communication to Holders, they shall mail a copy to the Trustee and each Agent at the same time. 
 Section 13.03
Communication by Holders of Notes with Other Holders of Notes. 
 Holders may communicate pursuant to TIA
§ 312(b) with other Holders with respect to their rights under this Indenture or the Notes. The Company, the Trustee, the Registrar and any other Person shall have the protection of TIA § 312(c). 
 Section 13.04 Certificate and Opinion as to Conditions Precedent. 
 Upon any request or application by the Company to the Trustee to take any action under this Indenture, the Company shall furnish to the
Trustee: 
 (i) an Officers’ Certificate in form and substance reasonably satisfactory to the Trustee
(which shall include the statements set forth in Section 13.05) stating that, in the opinion of the signers, all conditions precedent and covenants, if any, provided for in this Indenture relating to the proposed action have been
satisfied; and 
 (ii) an Opinion of Counsel in form and substance reasonably satisfactory to the Trustee (which
shall include the statements set forth in Section 13.05) stating that, in the opinion of such counsel (who may rely upon an Officers’ Certificate as to matters of fact), all such conditions precedent and covenants have been
satisfied. 
  

 INDENTURE 
 110 

 Section 13.05 Statements Required in Certificate or Opinion. 
 Each certificate or opinion with respect to compliance with a condition or covenant provided for in this Indenture (other than a certificate
provided pursuant to TIA § 314(a)(4)) shall comply with the provisions of TIA § 314(e) and shall include: 
 (i) a statement that the Person making such certificate or opinion has read such covenant or condition; 
 (ii) a brief statement as to the nature and scope of the examination or investigation upon which the statements or opinions contained in such certificate or opinion are based; 
 (iii) a statement that, in the opinion of such Person, he or she has made such examination or investigation as is necessary
to enable him or her to express an informed opinion as to whether or not such covenant or condition has been complied with; and 
 (iv) a statement as to whether or not, in the opinion of such Person, such condition or covenant has been complied with. 
 Section 13.06 Rules by Trustee and Agents. 
 The Trustee may make
reasonable rules for action by or at a meeting of Holders. The Registrar or Paying Agent may make reasonable rules and set reasonable requirements for its functions. 
 Section 13.07 No Personal Liability of Directors, Officers, Employees and Stockholders. 
 No past, present or future director, officer, employee, incorporator or stockholder of the Company or any Guarantor, as such, shall have any liability for any obligations of the Company or the Guarantors
under the Notes, this Indenture, the Note Guarantees, the Note Documents, the Security Documents or for any claim based on, in respect of, or by reason of, such obligations or their creation. Each Holder of Notes by accepting a Note waives and
releases all such liability. The waiver and release under this Section 13.07 are part of the consideration for issuance of the Notes and the Note Guarantees. Such waiver and release may not, however, be effective to waive liabilities
under the U.S. federal securities laws. 
 Section 13.08 Governing Law. 
 THE INTERNAL LAW OF THE STATE OF NEW YORK WILL GOVERN AND BE USED TO CONSTRUE THIS INDENTURE, THE NOTES AND THE NOTE GUARANTEES, PROVIDED
THAT TO THE EXTENT THIS INDENTURE OR ANY OTHER NOTE DOCUMENT CREATES AN OBLIGATION ON STREAM INTERNATIONAL EUROPE B.V. TO GRANT SECURITY OVER ITS RECEIVABLES, INCLUDING BANK ACCOUNTS AND INTERCOMPANY RECEIVABLES, SUCH OBLIGATION WILL BE DEEMED TO BE
GOVERNED BY THE LAWS OF THE NETHERLANDS, IN EACH CASE, WITHOUT GIVING EFFECT TO APPLICABLE PRINCIPLES OF CONFLICTS OF LAW TO THE EXTENT THAT THE APPLICATION OF THE LAWS OF ANOTHER JURISDICTION WOULD BE REQUIRED THEREBY. 
 Section 13.09 Consent to Jurisdiction. 
 Any legal suit, action or proceeding arising out of or based upon this Indenture or the transactions contemplated hereby may be instituted in the federal courts of the United States of America or the
courts

  

 INDENTURE 
 111 

 
of the State of New York, in each case located in the City of New York (collectively, the “Specified Courts”), and each party irrevocably submits to the non-exclusive
jurisdiction of such courts in any such suit, action or proceeding. Service of any process, summons, notice or document by mail (to the extent allowed under any applicable statute or rule of court) to such party’s address set forth above shall
be effective service of process for any suit, action or other proceeding brought in any such court. The parties irrevocably and unconditionally waive any objection to the laying of venue of any suit, action or other proceeding in the Specified
Courts and irrevocably and unconditionally waive and agree not to plead or claim in any such court has been brought in an inconvenient forum. 
 Section 13.10 No Adverse Interpretation of Other Agreements. 
 This
Indenture may not be used to interpret any other indenture, loan or debt agreement of the Company or any of its Subsidiaries or of any other Person. Any such indenture, loan or debt agreement may not be used to interpret this Indenture. 

Section 13.11 Successors. 
 All agreements of the Company in this Indenture and the Notes shall bind its successors. All agreements of the Trustee in this Indenture shall bind its successors. All agreements of each Guarantor in this
Indenture shall bind such Guarantor’s successors, except as otherwise provided in Article Ten. 
 Section 13.12
Severability. 
 In case any provision in this Indenture or the Notes shall be invalid, illegal or unenforceable, the
validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. 
 Section 13.13 Counterpart Originals. 
 The parties may sign any number of copies of this Indenture. Each
signed copy shall be an original, but all of them together represent the same agreement. 
 Section 13.14 Acts of
Holders. 
 (a) Any request, demand, authorization, direction, notice, consent, waiver or other action provided by this
Indenture to be given or taken by the Holders may be embodied in and evidenced by one or more instruments of substantially similar tenor signed by such Holders in person or by agents duly appointed in writing; and, except as herein otherwise
expressly provided, such action shall become effective when such instrument or instruments are delivered to the Trustee and, where it is hereby expressly required, to the Company. Such instrument or instruments (and the action embodied therein and
evidenced thereby) are herein sometimes referred to as the “Act” of the Holders signing such instrument or instruments. Proof of execution of any such instrument or of a writing appointing any such agent shall be sufficient
for any purpose of this Indenture and conclusive in favor of the Trustee and the Company if made in the manner provided in this Section 13.14. 
 (b) The fact and date of the execution by any Person of any such instrument or writing may be proved by the affidavit of a witness of such execution or by a certificate of a notary public or other officer
authorized by law to take acknowledgments of deeds, certifying that the individual signing such instrument or writing acknowledged to such witness, notary or officer the execution thereof. Where such execution is by a signer acting in a capacity
other than his individual capacity, such certificate or affidavit shall also constitute sufficient proof of authority. The fact and date of the execution of any such instrument or writing, or the authority of the Person executing the same, may also
be proved in any other manner which the Trustee deems sufficient. 
  

 INDENTURE 
 112 

 (c) Notwithstanding anything to the contrary contained in this Section 13.14,
the principal amount and serial numbers of Notes held by any Holder, and the date of holding the same, shall be proved by the register of the Notes maintained by the Registrar as provided in Section 2.04. 
 (d) Any request, demand, authorization, direction, notice, consent, waiver or other Act of the Holder of any Note shall bind every future
Holder of the same Note and the Holder of every Note issued upon the registration or transfer thereof or in exchange therefor or in lieu thereof in respect of anything done, omitted or suffered to be done by the Trustee or the Company in reliance
thereon, whether or not notation of such action is made upon such Note. 
 (e) Without limiting the foregoing, a Holder entitled
hereunder to take any action hereunder with regard to any particular Note may do so itself with regard to all or any part of the principal amount of such Note or by one or more duly appointed agents each of which may do so pursuant to such
appointment with regard to all or any part of such principal amount. 
 Section 13.15 Benefit of Indenture.

 Nothing in this Indenture, the Notes or the Note Guarantees, express or implied, shall give to any Person, other than the
parties hereto, any Paying Agent, any Registrar and its successors hereunder, and the Holders, any benefit or any legal or equitable right, remedy or claim under this Indenture. 
 Section 13.16 Table of Contents, Headings, Etc. 
 The Table of Contents, Cross-Reference Table and Headings of the Articles and Sections of this Indenture have been inserted for convenience of reference only, are not to be considered a part of this
Indenture and shall in no way modify or restrict any of the terms or provisions hereof. 
 [SIGNATURE PAGES
FOLLOW] 
  

 INDENTURE 
 113 

 IN WITNESS WHEREOF, the parties have executed this Indenture as of the date first
written above. 
  

					
	STREAM GLOBAL SERVICES, INC.,
	a Delaware corporation
		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President, CEO and Acting Chief Financial Officer
	
	GUARANTORS:
	
	 STREAM HOLDINGS CORPORATION,
 an Delaware corporation

		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President, CEO and Chief Financial Officer
	
	 STREAM INTERNATIONAL, INC.
 a Delaware corporation

		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President, CEO and Chief Financial Officer
	
	 STREAM NEW YORK INC.,
 a Delaware corporation

		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President, CEO and Chief Financial Officer
	
	 STREAM INTERNATIONAL EUROPE B.V.,
 a private company with limited liability under Dutch law

		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	Director

  

 INDENTURE 
 114 

					
	 ETELCARE GLOBAL SOLUTIONS-US, INC.,

	a Delaware corporation
		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President and Chief Executive Officer
	
	 ETELCARE GLOBAL SOLUTIONS-AZ, INC.,
 an Arizona corporation

		
	By:	 	 /s/ R. Scott Murray

		 	Name:	 	R. Scott Murray
		 	Title:	 	President and Chief Executive Officer

  

 INDENTURE 
 115 

					
	TRUSTEE:
	
	 WELLS FARGO BANK, NATIONAL ASSOCIATION,
 as Trustee

		
	By:	 	 /s/ Martin G. Reed

		 	Name:	 	Martin G. Reed
		 	Title:	 	Vice President

  

 INDENTURE 
 116 

 EXHIBIT A 
  

 [Face of Note] 
 THIS GLOBAL NOTE IS HELD BY THE DEPOSITARY (AS DEFINED IN THE INDENTURE GOVERNING THIS NOTE) OR ITS NOMINEE IN CUSTODY FOR THE BENEFIT OF THE BENEFICIAL OWNERS HEREOF, AND IS NOT TRANSFERABLE TO ANY
PERSON UNDER ANY CIRCUMSTANCES EXCEPT THAT (I) THE TRUSTEE MAY MAKE SUCH NOTATIONS HEREON AS MAY BE REQUIRED PURSUANT TO SECTION 2.07 OF THE INDENTURE, (II) THIS GLOBAL NOTE MAY BE EXCHANGED IN WHOLE BUT NOT IN PART PURSUANT TO SECTION 2.07(a)
OF THE INDENTURE, (III) THIS GLOBAL NOTE MAY BE DELIVERED TO THE TRUSTEE FOR CANCELLATION PURSUANT TO SECTION 2.12 OF THE INDENTURE AND (IV) THIS GLOBAL NOTE MAY BE TRANSFERRED TO A SUCCESSOR DEPOSITARY WITH THE PRIOR WRITTEN CONSENT OF THE COMPANY.

 THE NOTES EVIDENCED HEREBY HAVE NOT BEEN REGISTERED UNDER THE UNITED STATES SECURITIES ACT OF 1933, AS AMENDED (THE “SECURITIES
ACT”) OR ANY STATE SECURITIES LAWS AND MAY NOT BE OFFERED, SOLD, PLEDGED OR OTHERWISE TRANSFERRED EXCEPT (A) (1) TO A PERSON WHO THE SELLER REASONABLY BELIEVES IS A QUALIFIED INSTITUTIONAL BUYER WITHIN THE MEANING OF RULE 144A UNDER THE
SECURITIES ACT PURCHASING FOR ITS OWN ACCOUNT OR FOR THE ACCOUNT OF A QUALIFIED INSTITUTIONAL BUYER IN A TRANSACTION MEETING THE REQUIREMENTS OF RULE 144A, (2) IN AN OFFSHORE TRANSACTION COMPLYING WITH RULE 903 OR RULE 904 OF REGULATION S UNDER
THE SECURITIES ACT, SUBJECT TO THE COMPANY’S AND THE TRUSTEE’S RIGHT PRIOR TO ANY SUCH TRANSACTION PURSUANT TO THIS CLAUSE (2) PRIOR TO THE END OF THE 40 DAY DISTRIBUTION COMPLIANCE PERIOD WITHIN THE MEANING OF REGULATION S UNDER THE
SECURITIES ACT TO REQUIRE THE DELIVERY OF AN OPINION OF COUNSEL, CERTIFICATION AND/OR OTHER INFORMATION SATISFACTORY TO EACH OF THEM, (3) PURSUANT TO AN EXEMPTION FROM REGISTRATION UNDER THE SECURITIES ACT PROVIDED BY RULE 144 THEREUNDER (IF
AVAILABLE), (4) TO AN INSTITUTIONAL INVESTOR THAT IS AN ACCREDITED INVESTOR WITHIN THE MEANING OF RULE 501 OF REGULATION D UNDER THE SECURITIES ACT IN A TRANSACTION EXEMPT FROM THE REGISTRATION REQUIREMENTS OF THE SECURITIES ACT OR
(5) PURSUANT TO AN EFFECTIVE REGISTRATION STATEMENT UNDER THE SECURITIES ACT AND (B) IN ACCORDANCE WITH ALL APPLICABLE SECURITIES LAWS OF THE STATES OF THE UNITED STATES AND OTHER JURISDICTIONS. 
 [Additional language for Regulation S Note to be inserted as applicable] 
 THE RIGHTS ATTACHING TO THIS REGULATION S GLOBAL NOTE, AND THE CONDITIONS AND PROCEDURES GOVERNING ITS EXCHANGE FOR CERTIFICATED NOTES, ARE AS SPECIFIED IN
THE INDENTURE (AS DEFINED HEREIN). 
 [Additional language for Notes issued with original issue discount to be inserted as
applicable] 
 FOR THE PURPOSES OF SECTIONS 1272, 1273 AND 1275 OF THE INTERNAL REVENUE CODE OF 1986, AS AMENDED, THIS SECURITY IS BEING
ISSUED WITH ORIGINAL ISSUE DISCOUNT; FOR EACH $1,000 PRINCIPAL AMOUNT OF THIS SECURITY, THE ISSUE PRICE IS $        , THE AMOUNT OF ORIGINAL ISSUE DISCOUNT IS
$        , THE ISSUE DATE IS                     , 20     AND THE
YIELD TO MATURITY IS     % PER ANNUM. 
  

 A-1 

 EXHIBIT A 
  

 [Face of Note] 
 CUSIP No.                     
 ISIN No.                    

 No.
                    **$            ** 
 STREAM GLOBAL SERVICES, INC. 
 11.25% Senior Secured Notes due 2014 
 Issue Date:
                    , 20     
 Stream Global Services, Inc., a Delaware corporation (the “Company” which term includes any successor to the Company under the Indenture hereinafter referred to), for value
received, promises to pay to CEDE & CO., or its registered assigns, the principal sum of $                     on October 1,
2014. 
 Interest Payment Dates: April 1 and October 1, commencing [April 1, 2010]1. 
 Record Dates: March 15 and September 15. 
 Reference is hereby made to the further provisions of this Note
set forth on the reverse hereof, which further provisions shall for all purposes have the same effect as if set forth at this place. 
 [SIGNATURE PAGE FOLLOWS] 
 [Attach Notation of Guarantee for each Guarantor] 
  

	1	Applicable to Initial Notes only. 

  

 A-2 

 EXHIBIT A 
  

 IN WITNESS WHEREOF, the Company has caused this Note to be signed manually or by
facsimile by its duly authorized officer as of the date first written above. 
  

			
	STREAM GLOBAL SERVICES, INC.,
	a Delaware corporation
		
	By:	 	  

		 	Name:
		 	Title:

  

 A-3 

 EXHIBIT A 
  

 [Trustee’s Certificate of Authentication] 
  
 This is one of the 11.25% Senior Secured Notes due 2014 described in the within-mentioned Indenture. 

  
 Dated:                     , 20     
  

			
	WELLS FARGO BANK, NATIONAL ASSOCIATION,
	as Trustee
		
	By:	 	  

	Authorized Signatory

  

 A-4 

 EXHIBIT A 
  

 [Reverse Side of Note] 
 STREAM GLOBAL SERVICES, INC. 
 11.25% Senior Secured
Notes due 2014 
 Capitalized terms used herein shall have the meanings assigned to them in the Indenture referred to below
unless otherwise indicated. 
 1. Interest. The Company promises to pay interest on the principal amount of this Note at
11.25% per annum from the date hereof until maturity [and shall pay the Special Interest (if any) payable pursuant to Section 2 of the Registration Rights Agreement referred to below]2. The Company shall pay interest and Special Interest (if any) semi-annually in arrears on April 1
and October 1 of each year, or if any such day is not a Business Day, on the next succeeding Business Day (each an “Interest Payment Date”). Interest on the Notes shall accrue from the most recent date to which interest
has been paid or, if no interest has been paid, from the date of original issuance; provided that, if this Note is authenticated between a record date referred to on the face hereof and the next succeeding Interest Payment Date, interest
shall accrue from such next succeeding Interest Payment Date; provided further that the first Interest Payment Date shall be April 1, 2010. The Company shall pay interest (including post-petition interest in any proceeding under any
Bankruptcy Law) on overdue principal at a rate equal to 1% per annum in excess of the then applicable interest rate on the Notes to the extent lawful; they shall pay interest (including post-petition interest in any proceeding under any
Bankruptcy Law) on overdue installments of interest and Special Interest (if any) (without regard to any applicable grace period) from time to time on demand at the same rate to the extent lawful. Interest shall be computed on the basis of a 360-day
year of twelve 30-day months. 
 2. Method of Payment. The Company shall pay interest on the Notes (except defaulted
interest) and Special Interest (if any) to the Persons who are registered Holders of Notes at the close of business on the March 15 or September 15 immediately preceding the Interest Payment Date, even if such Notes are canceled after such
record date and on or before such Interest Payment Date, except as provided in Section 2.13 of the Indenture with respect to defaulted interest. If a Holder has given wire transfer instructions to the Company, the Company shall pay all
principal of, and premium (if any), interest and Special Interest (if any) on, that Holder’s Notes in accordance with those instructions. All other payments on Notes shall be made at the office or agency of the Paying Agent and Registrar within
the City and State of New York unless the Company elects to make interest payments by check mailed to the Holders at their addresses set forth in the register of Holders. Such payment shall be in such coin or currency of the United States of America
as at the time of payment is legal tender for payment of public and private debts. 
 3. Paying Agent and Registrar.
Initially, the Trustee under the Indenture shall act as Paying Agent and Registrar. The Company may change any Paying Agent or Registrar without prior notice to any Holder. The Company or any of its Subsidiaries may act in any such capacity.

 4. Indenture. The Company issued the Notes under an Indenture, dated as of October 1, 2009
(“Indenture”), among the Company, the Guarantors and the Trustee. The terms of the Notes include those stated in the Indenture and those made part of the Indenture by reference to the Trust Indenture Act of 1939, as amended
(the “TIA”). The Notes are subject to all such terms, and Holders are referred to the Indenture and the TIA for a statement of such terms. To the extent any provision of this 
  

	2	Applicable to Initial Notes only. 

  

 A-5 

 EXHIBIT A 
  

 
Note conflicts with the express provisions of the Indenture, the provisions of the Indenture shall govern and be controlling. The Indenture pursuant to which this Note is issued provides that an
unlimited aggregate principal amount of Additional Notes may be issued thereunder. 
 5. Optional Redemption. 

(a) Except as set forth in subparagraphs (b), (c) and (d) of this paragraph 5, the Company shall
not have the option to redeem the Notes prior to October 1, 2012. On or after October 1, 2012, the Company may redeem all or a part of the Notes upon not less than 30 nor more than 60 days’ notice, at the redemption prices (expressed
as percentages of principal amount) set forth below, plus accrued and unpaid interest and Special Interest (if any) thereon, to the applicable redemption date, if redeemed during the 12-month period beginning on October 1 of the years
indicated below, subject to the rights of Holders of Notes on the relevant record date to receive interest on the relevant interest payment date: 
  

				
	 Year
	  	Percentage	 
	 2012
	  	105.625	% 
		
	 2013 and thereafter
	  	100.000	% 

 (b) At any time prior to October 1, 2012, the Company may, on any one or more
occasions, redeem up to 35% of the aggregate principal amount of Notes issued under the Indenture (including any Additional Notes), upon not less than 30 nor more than 60 days’ notice, at a redemption price equal to 111.250% of the principal
amount thereof, plus accrued and unpaid interest and Special Interest (if any) thereon to the applicable redemption date (subject to the rights of Holders of the Notes on the relevant record date to receive interest on the relevant interest
payment date), with the net cash proceeds of an Equity Offering by the Company or a contribution to the Company’s common equity capital made with the net cash proceeds of a concurrent Equity Offering by the Company’s direct or indirect
parent; provided that: 
 (i) at least 65% of the aggregate principal amount of Notes issued under the
Indenture (including any Additional Notes, but excluding Notes held by the Company and its Subsidiaries) remains outstanding immediately after the occurrence of such redemption; and 
 (ii) the redemption must occur within 90 days of the date of the closing of such Qualified Equity Offering. 
 (c) At any time prior to October 1, 2012, the Company may, on any one or more occasions, redeem all or a part of the Notes, upon not
less than 30 nor more than 60 days’ notice, at a redemption price equal to 100% of the principal amount of the Notes redeemed, plus the Applicable Premium as of, and accrued and unpaid interest and Special Interest (if any) to, the date
of redemption, subject to the rights of Holders of Notes on the relevant record date to receive interest due on the relevant interest payment date. 
 (d) At any time and from time to time prior to October 1, 2012, but not more than once in any 12-month period, the Company may redeem, in the aggregate, up to 10% of the original aggregate principal
amount of Notes issued under the Indenture at a redemption price of 103% of the

  

 A-6 

 EXHIBIT A 
  

 
principal amount thereof, plus accrued and unpaid interest and Special Interest (if any) to the applicable redemption date, subject to the rights of Holders of Notes on the relevant record
date to receive interest due on the relevant interest payment date. 
 6. Mandatory Redemption. The Company shall not be
required to make mandatory redemption or sinking fund payments with respect to the Notes. 
 7. Repurchase at Option of
Holder. 
 (a) If a Change of Control occurs, each Holder of Notes shall have the right to require the Company to repurchase
all or any part (equal to $2,000 or an integral multiple of $1,000 in excess thereof) of that Holder’s Notes pursuant to an offer by the Company (a “Change of Control Offer”) at an offer price in cash equal to 101% of the aggregate
principal amount of Notes repurchased, plus accrued and unpaid interest and Special Interest (if any) thereon, to the date of purchase, subject to the rights of Holders of Notes on the relevant record date to receive interest due on the relevant
interest payment date. Within 30 days following any Change of Control, the Company shall mail a notice to each Holder setting forth the procedures governing the Change of Control Offer as required by the Indenture. 
 (b) Any Net Proceeds from Asset Sales that are not applied or invested as provided in Section 4.10(b) or Section 4.10(c) of the
Indenture shall constitute “Excess Proceeds.” Within 10 days after the aggregate amount of Excess Proceeds (including any Excess Proceeds held in the Collateral Proceeds Account) exceeds $10.0 million, the Company shall make an offer (an
“Asset Sale Offer”) to all Holders of Notes and all holders of other Priority Lien Debt containing provisions similar to those set forth in the Indenture with respect to offers to purchase, prepay or redeem with the proceeds of sales of
assets, to purchase, prepay or redeem the maximum principal amount of Notes and such other Priority Lien Debt that may be purchased, prepaid or redeemed out of the Excess Proceeds. The offer price for the Notes and any other Priority Lien Debt in
any Asset Sale Offer will be equal to 100% of the principal amount of the Notes and such other Priority Lien Debt purchased, plus accrued and unpaid interest and Special Interest (if any) on the Notes and any other Priority Lien Debt to the date of
purchase (subject to the rights of holders of Notes on the relevant record date to receive interest due on the relevant interest payment date), and will be payable in cash. If any Excess Proceeds remain after consummation of an Asset Sale Offer, the
Company may use such Excess Proceeds for any purpose not otherwise prohibited by the Indenture. If the aggregate principal amount of Notes and such other Priority Lien Debt tendered into (or required to be prepaid or redeemed in connection with)
such Asset Sale Offer exceeds the amount of Excess Proceeds (including any Excess Proceeds held in the Collateral Proceeds Account), the Notes and such other Priority Lien Debt shall be purchased on a pro rata basis based on the principal amount of
Notes and such other Priority Lien Debt tendered or required to be prepaid or redeemed. Upon completion of each Asset Sale Offer, the amount of Excess Proceeds shall be reset at zero. 
 8. Denominations, Transfer, Exchange. The Notes are in registered form without coupons in minimum denominations of $2,000 and
integral multiples of $1,000 in excess thereof. The transfer of Notes may be registered and Notes may be exchanged as provided in the Indenture. The Registrar and the Trustee may require a Holder, among other things, to furnish appropriate
endorsements and transfer documents and the Holders will be required to pay any taxes and fees required by law or permitted by the Indenture. The Company is not required to transfer or exchange any Note selected for redemption. Also, the Company is
not required to transfer or exchange any Note (1) for a period of 15 days before a selection of Notes to be redeemed or (2) tendered and not withdrawn in connection with a Change of Control Offer or an Asset Sale Offer. Transfer may be
restricted as provided in the Indenture. 
 9. Notice of Redemption. Notice of redemption will be mailed at least 30 days
but not more than 60 days before the redemption date to each Holder whose Notes are to be redeemed at its

  

 A-7 

 EXHIBIT A 
  

 
registered address, except that redemption notices may be mailed more than 60 days prior to a redemption date if the notice is issued in connection with a defeasance of the Notes or a
satisfaction or discharge of the Indenture. Notes in denominations larger than $2,000 may be redeemed in part but only in whole multiples of $1,000 in excess thereof, unless all of the Notes held by a Holder are to be redeemed. On and after the
redemption date interest ceases to accrue on Notes or portions thereof called for redemption. 
 10. Persons Deemed
Owners. The registered Holder of a Note will be treated as its owner for all purposes. 
 11.
Amendment, Supplement and Waiver. Subject to certain exceptions, the Indenture, the Notes or the Note Guarantees may be amended or supplemented with the consent of the Holders of at least a majority in aggregate principal amount of the Notes
then outstanding (including, without limitation, Additional Notes, if any) voting as a single Class (including, without limitation, consents obtained in connection with a purchase of, or tender offer or exchange offer for, Notes), and any existing
Default or Event of Default (other than a Default or Event of Default in the payment of the principal of, premium on, if any, interest or Special Interest, if any, on the Notes, except a payment default resulting from an acceleration that has been
rescinded) or compliance with any provision of the Indenture, the Notes or the Note Guarantees may be waived with the consent of the Holders of a majority in aggregate principal amount of the then outstanding Notes (including, without limitation,
Additional Notes, if any) voting as a single Class (including, without limitation, consents obtained in connection with a purchase of, or tender offer or exchange offer for, Notes). Without the consent of any Holder of a Note, the Indenture, the
Notes and the Note Guarantees may be amended or supplemented to cure any ambiguity, defect or inconsistency, to provide for uncertificated Notes in addition to or in place of certificated Notes, to provide for the assumption of the Company’s or
any Guarantor’s obligations to Holders of Notes in the case of a merger or consolidation or sale of all or substantially all of the Company’s or such Guarantor’s assets, to make any change that would provide any additional rights or
benefits to the Holders of Notes or that does not adversely affect the legal rights under the Indenture of any such Holder, to comply with requirements of the SEC in order to effect or maintain the qualification of the Indenture under the TIA, to
comply with Section 4.18 of the Indenture, to conform the text of the Indenture, the Notes, the Note Guarantees or the Security Documents to any provision of the section of the Offering Circular entitled “Description of Notes”
to the extent that such provision in the “Description of Notes” was intended to be a verbatim recitation of a provision of the Indenture, the Notes, the Note Guarantees or the Security Documents, to evidence and provide for the acceptance
of appointment by a successor Trustee (provided that the successor Trustee is otherwise qualified and eligible to act as such under the Indenture or to provide for a successor or replacement Collateral Trustee under the Security Documents),
to provide for the issuance of Additional Notes in accordance with the Indenture, to make, complete or confirm any grant of Collateral permitted or required by the Indenture or any of the Security Documents or any release, termination or discharge
of Collateral that becomes effective as set forth in the Indenture or any of the Security Documents, or to grant any Lien for the benefit of the Holders of the Notes. Any amendment to, or waiver of, the provisions of the Indenture or any Security
Document that has the effect of releasing all or substantially all of the Collateral from the Liens securing the Notes will require the consent of the Holders of at least 66 2/3% in aggregate principal amount of the Notes then outstanding (but
only to the extent any such consent is required under the Collateral Trust Agreement). 
 12. Defaults and
Remedies. In the case of an Event of Default arising from events of bankruptcy or insolvency specified in clause (ix) or (x) of Section 6.01(a) of the Indenture, with respect to the Company, any Guarantor or any Restricted
Subsidiary that is a Significant Subsidiary of the Company (or any Restricted Subsidiaries of the Company that together would constitute a Significant Subsidiary), all outstanding Notes will become due and payable immediately without further action
or notice. If any other Event of Default occurs and is continuing, the Trustee or the Holders of at least 25% in principal amount of the then outstanding Notes may declare all the Notes to be due and payable

  

 A-8 

 EXHIBIT A 
  

 
immediately by notice in writing to the Company specifying the Event of Default; provided, however, that so long as any Indebtedness permitted to be incurred pursuant to the ABL
Credit Facility shall be outstanding, that acceleration shall not be effective until the earlier of (1) an acceleration of Indebtedness under the ABL Credit Facility; and (2) five Business Days after receipt by the Company and the agent
under the ABL Credit Facility of written notice of such acceleration of the Notes. Holders of the Notes may not enforce the Indenture or the Notes except as provided in the Indenture. Subject to certain limitations, Holders of a majority in
aggregate principal amount of the then outstanding Notes may direct the Trustee in its exercise of any trust or power. The Trustee may withhold from Holders of the Notes notice of any Default or Event of Default (except a Default or Event of Default
relating to the payment of principal or interest or premium, if any, or Special Interest, if any) if and so long as a committee of its Responsible Officers in good faith determines that withholding the notice is in the interests of the Holders of
the Notes. Holders of a majority in aggregate principal amount of the Notes then outstanding by notice to the Trustee may on behalf of the Holders of all of the Notes waive any existing Default or Event of Default and its consequences under the
Indenture, except a continuing Default or Event of Default in the payment of interest or Special Interest, if any, on, premium, if any, on, or the principal of, the Notes; provided, however, that the Holders of a majority in principal
amount of the then outstanding Notes may rescind an acceleration and its consequences, including any related Payment Default that resulted from such acceleration. 
 13. Trustee Dealings with the Company. The Trustee in its individual or any other capacity may become the owner or pledgee of Notes and may become a creditor of, or otherwise deal with, the Company
or any of its Affiliates, with the same rights it would have if it were not Trustee. 
 14. No Recourse Against Others.
No past, current or future director, officer, employee, incorporator or stockholder of the Company or any Guarantor, as such, shall have any liability for any obligations of the Company or the Guarantors under the Notes, the Indenture, the Note
Guarantees, the Note Documents, the Security Documents or for any claim based on, in respect of, or by reason of, such obligations or their creation. Each Holder of Notes by accepting a Note waives and releases all such liability. This waiver and
release are part of the consideration for issuance of the Notes and the Note Guarantees. This waiver and release may not, however, be effective to waive liabilities under the U.S. federal securities laws. 
 15. Authentication. This Note shall not be valid until authenticated by the manual signature of the Trustee or an authenticating
agent. 
 16. Abbreviations. Customary abbreviations may be used in the name of a Holder or an assignee, such as: TEN COM
(= tenants in common), TEN ENT (= tenants by the entirety), JT TEN (= joint tenants with right of survivorship and not as tenants in common), CUST (= Custodian), and U/G/M/A (= Uniform Gifts to Minors Act). 
 17. [Additional Rights of Holders of Restricted Global Notes and Restricted Definitive Notes. In addition to the
rights provided to Holders of Notes under the Indenture, Holders of Restricted Global Notes and Restricted Definitive Notes are entitled to the benefits of the Registration Rights Agreement, dated as of October 1, 2009, among the Company, the
Guarantors and the Initial Purchasers, as such agreement may be amended, modified or supplemented from time to time (the “Registration Rights Agreement”).]3 
  

	3	 Include only if
applicable; otherwise, replace with “[Reserved.].” 

  

 A-9 

 EXHIBIT A 
  

 18. CUSIP Numbers. Pursuant to a recommendation promulgated by the Committee on
Uniform Security Identification Procedures, the Company has caused CUSIP numbers to be printed on the Notes and the Trustee may use CUSIP numbers in notices of redemption as a convenience to Holders. No representation is made as to the accuracy of
such numbers either as printed on the Notes or as contained in any notice of redemption and reliance may be placed only on the other identification numbers placed thereon. 
 19. Guarantee. The Company’s obligations under the Notes are fully and unconditionally guaranteed, jointly and severally, by the
Guarantors. 
 20. Copies of Documents. The Company shall furnish to any Holder upon written request
and without charge a copy of the Indenture [and/or the Registration Rights Agreement]4. Requests may be made to: 
 Stream Global Services, Inc. 
 20 William Street, Suite 310 
 Wellesley, Massachusetts 02481 
 Attention: Chief Financial Officer 
 21. Governing Law. THE INTERNAL LAW OF THE STATE OF NEW YORK WILL GOVERN AND BE USED TO CONSTRUE THE INDENTURE, THIS NOTE AND THE
NOTE GUARANTEES, PROVIDED THAT TO THE EXTENT THE INDENTURE OR ANY OTHER NOTE DOCUMENT CREATES AN OBLIGATION ON STREAM INTERNATIONAL EUROPE B.V. TO GRANT SECURITY OVER ITS RECEIVABLES, INCLUDING BANK ACCOUNTS AND INTERCOMPANY RECEIVABLES, SUCH
OBLIGATION WILL BE DEEMED TO BE GOVERNED BY THE LAWS OF THE NETHERLANDS, IN EACH CASE, WITHOUT GIVING EFFECT TO APPLICABLE PRINCIPLES OF CONFLICTS OF LAW TO THE EXTENT THAT THE APPLICATION OF THE LAWS OF ANOTHER JURISDICTION WOULD BE REQUIRED
THEREBY. 
  

	4	 Include only if
applicable. 

  

 A-10 

 EXHIBIT A 
  

 ASSIGNMENT FORM 
 To assign this Note, fill in the form below: 
  

			
	(I) or (we) assign and transfer this Note to:	 	  

	(INSERT ASSIGNEE’S LEGAL NAME)	 	

  

			
	  
	  	
		  	
		  	 (Insert assignee’s soc. sec. or tax I.D. no.)

		  	
	  
	  	
		
	  
	  	
		
	  
	  	
		
	  
	  	
		
		  	
		
		  	 (Print or type assignee’s name, address and zip code)

  

			
	and irrevocably appoint	 	  

			
	
	to transfer this Note on the books of the Company. The agent may substitute another to act for him.

 Date:
                     
  

					
		 	Your Signature:	 	  

		 	    (Sign exactly as your name appears on the face of this Note)

 Signature Guarantee*:
                                         
            
  

	*	Participant in a recognized Signature Guarantee Medallion Program (or other signature guarantor acceptable to the Trustee). 

  

 A-11 

 EXHIBIT A 
  

 OPTION OF HOLDER TO ELECT PURCHASE 
 If you want to elect to have this Note purchased by the Company pursuant to Section 4.10 or 4.14 of the Indenture, check the
appropriate box below: 
  

			
	 ̈ Section 4.10	  	 ̈ Section 4.14

 If you want to elect to have only part of the Note purchased by the Company pursuant
to Section 4.10 or Section 4.14 of the Indenture, state the amount you elect to have purchased: 
 $                                     
 Date:                      
  

					
		 	Your Signature:	 	  

		 	    (Sign exactly as your name appears on the face of this Note)

  

					
		 	Tax Identification No.:	 	  

 Signature Guarantee*:
                                         
            
  

	*	Participant in a recognized Signature Guarantee Medallion Program (or other signature guarantor acceptable to the Trustee). 

  

 A-12 

 EXHIBIT A 
  

 [To be inserted for Rule 144A Global Note] 
 SCHEDULE OF EXCHANGES OF INTERESTS IN THE GLOBAL NOTE 
 The following exchanges of a part of this Global Note for an interest in another Global Note or for a Definitive Note, or exchanges of a part of another Global Note or Definitive Note for an interest in
this Global Note, have been made: 
  

									
	 Date of Exchange
	  	 Amount of Decrease in
Principal Amount
at
Maturity
of this Global Note
	  	 Amount of Increase in
Principal Amount
at
Maturity
of this Global Note
	  	 Principal Amount
of this Global Note
Following
such
decrease (or increase)
	  	 Signature of
Authorized Signatory
of Trustee
or
Custodian

		  		  		  		  	
		  		  		  		  	
		  		  		  		  	

 [To be inserted for Regulation S Global Note] 
 SCHEDULE OF EXCHANGES OF REGULATION S GLOBAL NOTE 
 The following exchanges of a part of this Regulation S Global Note for an interest in another Global Note or of other Restricted Global Notes for an interest in this Regulation S Global Note, have been
made: 
  

									
	 Date of Exchange
	  	 Amount of Decrease in
Principal Amount
at
Maturity
of this Global Note
	  	 Amount of Increase in
Principal Amount
at
Maturity
of this Global Note
	  	 Principal Amount
of this Global Note
Following
such
decrease (or increase)
	  	 Signature of
Authorized Signatory
of Trustee
or
Custodian

		  		  		  		  	
		  		  		  		  	
		  		  		  		  	

  

 A-13 

 EXHIBIT B 
  

 FORM OF CERTIFICATE OF TRANSFER 
 Stream Global Services, Inc. 
 20 William Street,
Suite 310 
 Wellesley, Massachusetts 02481 
 Attention: Chief Financial Officer 
 Wells Fargo Bank, National Association 
 as Trustee and Registrar—DAPS Reorg 
 MAC
N9303-121 
 608-2nd Avenue South 
 Minneapolis, Minnesota 55479 
 Telephone: 877-872-4605 
 Facsimile: 866-969-1290 
 Email: DAPSReorg@wellsfargo.com 
 Re: 11.25% Senior Secured Notes due 2014 
 Reference is hereby made to the Indenture, dated as of October 1, 2009 (the “Indenture”), among Stream Global Services, Inc., a Delaware corporation (the
“Company”), the Guarantors and Wells Fargo Bank, National Association, a nationally chartered banking association, as trustee. Capitalized terms used but not defined herein shall have the meanings given to them in the
Indenture. 
                                        
  (the “Transferor”) owns and proposes to transfer the Note[s] or interest in such Note[s] specified in Annex A hereto, in the principal amount of
$                     in such Note[s] or interests (the “Transfer”), to
                                         (the
“Transferee”), as further specified in Annex A hereto. In connection with the Transfer, the Transferor hereby certifies that: 
 [CHECK ALL THAT APPLY] 
  ̈    1. Check if Transferee will take delivery of a beneficial interest in the 144A Global Note or a Definitive Note Pursuant to Rule 144A. The Transfer is being effected pursuant
to and in accordance with Rule 144A under the Securities Act of 1933, as amended (the “Securities Act”), and, accordingly, the Transferor hereby further certifies that the beneficial interest or Definitive Note is being
transferred to a Person that the Transferor reasonably believed and believes is purchasing the beneficial interest or Definitive Note for its own account, or for one or more accounts with respect to which such Person exercises sole investment
discretion, and such Person and each such account is a “qualified institutional buyer” within the meaning of Rule 144A in a transaction meeting the requirements of Rule 144A and such Transfer is in compliance with any applicable blue sky
securities laws of any state of the United States. Upon consummation of the proposed Transfer in accordance with the terms of the Indenture, the transferred beneficial interest or Definitive Note will be subject to the restrictions on transfer
enumerated in the Private Placement Legend printed on the 144A Global Note and/or the Definitive Note and in the Indenture and the Securities Act. 
  ̈    2. Check if Transferee will take delivery of a beneficial interest in a Legended Regulation S Global Note, or a Definitive Note
pursuant to Regulation S. The Transfer is being effected pursuant to and in accordance with Rule 903 or Rule 904 under

  

 B-1 

 EXHIBIT B 
  

 
the Securities Act and, accordingly, the Transferor hereby further certifies that (i) the Transfer is not being made to a Person in the United States and (x) at the time the buy order
was originated, the Transferee was outside the United States or such Transferor and any Person acting on its behalf reasonably believed and believes that the Transferee was outside the United States or (y) the transaction was executed in, on or
through the facilities of a designated offshore securities market and neither such Transferor nor any Person acting on its behalf knows that the transaction was prearranged with a buyer in the United States, (ii) no directed selling efforts
have been made in contravention of the requirements of Rule 903(b) or Rule 904(b) of Regulation S under the Securities Act, (iii) the transaction is not part of a plan or scheme to evade the registration requirements of the Securities Act and
(iv) the transfer is not being made to a U.S. Person or for the account or benefit of a U.S. Person (other than an Initial Purchaser). Upon consummation of the proposed transfer in accordance with the terms of the Indenture, the transferred
beneficial interest or Definitive Note will be subject to the restrictions on Transfer enumerated in the Private Placement Legend printed on the Legended Regulation S Global Note and/or the Definitive Note and in the Indenture and the Securities
Act. 
  ̈    3. Check and complete if Transferee will
take delivery of a Restricted Definitive Note pursuant to any provision of the Securities Act other than Rule 144, Rule 144A or Regulation S. The Transfer is being effected in compliance with the transfer restrictions applicable to beneficial
interests in Restricted Global Notes and Restricted Definitive Notes and pursuant to and in accordance with the Securities Act and any applicable blue sky securities laws of any state of the United States, and accordingly the Transferor hereby
further certifies that (check one): 
  ̈    (a) such
Transfer is being effected to the Company or a subsidiary thereof; or 
  ̈    (b) such Transfer is being effected to an Institutional Accredited Investor and pursuant to an exemption from the registration requirements of the Securities Act other than Rule
144A, Rule 144, Rule 903 or Rule 904, and the Transferor hereby further certifies that it has not engaged in any general solicitation within the meaning of Regulation D under the Securities Act and the Transfer complies with the transfer
restrictions applicable to Restricted Definitive Notes and the requirements of the exemption claimed, which certification is supported by (1) a certificate executed by the Transferee in the form of Exhibit D to the Indenture and
(2) an Opinion of Counsel provided by the Transferor or the Transferee (a copy of which the Transferor has attached to this certification), to the effect that such Transfer is in compliance with the Securities Act. Upon consummation of the
proposed transfer in accordance with the terms of the Indenture, the transferred Definitive Note will be subject to the restrictions on transfer enumerated in the Private Placement Legend printed on the Definitive Notes and in the Indenture and the
Securities Act. 
 4. Check if Transferee will take delivery of a beneficial interest in an Unrestricted Global Note or of an
Unrestricted Definitive Note. 
  ̈    (a) Check if
Transfer is pursuant to Rule 144. (i) The Transfer is being effected pursuant to and in accordance with Rule 144 under the Securities Act and in compliance with the transfer restrictions contained in the Indenture and any applicable blue sky
securities laws of any state of the United States and (ii) the restrictions on

  

 B-2 

 EXHIBIT B 
  

 
transfer contained in the Indenture and the Private Placement Legend are not required in order to maintain compliance with the Securities Act. Upon consummation of the proposed Transfer in
accordance with the terms of the Indenture, the transferred beneficial interest or Definitive Note will no longer be subject to the restrictions on transfer enumerated in the Private Placement Legend printed on the Restricted Global Notes, on
Restricted Definitive Notes and in the Indenture. 
  ̈    (b) Check if Transfer is Pursuant to Regulation S. (i) The Transfer is being effected pursuant to and in accordance with Rule 903 or Rule 904 under the Securities Act and in
compliance with the transfer restrictions contained in the Indenture and any applicable blue sky securities laws of any state of the United States and, in the case of a transfer from a Restricted Global Note or a Restricted Definitive Note, the
Transferor hereby further certifies that (a) the Transfer is not being made to a person in the United States and (x) at the time the buy order was originated, the Transferee was outside the United States or such Transferor and any Person
acting on its behalf reasonably believed and believes that the Transferee was outside the United States or (y) the transaction was executed in, on or through the facilities of a designated offshore securities market and neither such Transferor
nor any Person acting on its behalf knows that the transaction was prearranged with a buyer in the United States, (b) no directed selling efforts have been made in contravention of the requirements of Rule 903(b) or Rule 904(b) of Regulation S
under the Securities Act, (c) the transaction is not part of a plan or scheme to evade the registration requirements of the Securities Act and (d) the transfer is not being made to a U.S. Person or for the account or benefit of a U.S.
Person, and (ii) the restrictions on transfer contained in the Indenture and the Private Placement Legend are not required in order to maintain compliance with the Securities Act. Upon consummation of the proposed Transfer in accordance with
the terms of the Indenture, the transferred beneficial interest or Definitive Note will no longer be subject to the restrictions on transfer enumerated in the Private Placement Legend printed on the Restricted Global Notes, on Restricted Definitive
Notes and in the Indenture. 
  ̈    (c) Check if Transfer is
Pursuant to Other Exemption. (i) The Transfer is being effected pursuant to and in compliance with an exemption from the registration requirements of the Securities Act other than Rule 144, Rule 903 or Rule 904 and in compliance with the
transfer restrictions contained in the Indenture and any applicable blue sky securities laws of any State of the United States and (ii) the restrictions on transfer contained in the Indenture and the Private Placement Legend are not required in
order to maintain compliance with the Securities Act. Upon consummation of the proposed Transfer in accordance with the terms of the Indenture, the transferred beneficial interest or Definitive Note will not be subject to the restrictions on
transfer enumerated in the Private Placement Legend printed on the Restricted Global Notes or Restricted Definitive Notes and in the Indenture. 
  

 B-3 

 EXHIBIT B 
  

 This certificate and the statements contained herein are made for your benefit and the
benefit of the Company. 
  

							
		 		  	Dated:                     
		 		  	
		 		  	
		 		  	                                       
                                 
		 	[Insert Name of Transferor]	  	

							
		 		  		 	
		 		  		 	
		 		  	By:	 	  

		 		  	Name:	 	
		 		  	Title:	 	

  

 B-4 

 EXHIBIT B 
  

 ANNEX A TO CERTIFICATE OF TRANSFER 
  

									
	1.	 		 	The Transferor owns and proposes to transfer the following:

 [CHECK ONE OF (a) OR (b)] 
  

									
		 		 	 ̈	 	(a)	 	a beneficial interest in the:
				
		 	(i)	 		 	144A Global Note (CUSIP                     );
or
					
		 		 		 	(ii)	 	Regulation S Global Note (CUSIP                     );
or
					
		 		 	 ̈	 	(b)	 	a Restricted Definitive Note.
			
	2.	 		 	After the Transfer the Transferee will hold:

 [CHECK ONE] 
  

									
					
		 		 	 ̈	 	(a)	 	a beneficial interest in the: 
				
		 	(i)	 		 	144A Global Note (CUSIP                     );
or
				
		 	(ii)	 		 	Regulation S Global Note (CUSIP                     ); or

				
		 	(iii)	 		 	Unrestricted Global Note (CUSIP                     ); or

					
		 		 	 ̈	 	(b)	 	a Restricted Definitive Note; or
					
		 		 	 ̈	 	(c)	 	an Unrestricted Definitive Note,

 in accordance with the terms of the Indenture. 
  

 B-5 

 EXHIBIT C 
  

 FORM OF CERTIFICATE OF EXCHANGE 
 Stream Global Services, Inc. 
 20 William Street,
Suite 310 
 Wellesley, Massachusetts 02481 
 Attention: Chief Financial Officer 
 Wells Fargo Bank, National Association 
 as Trustee and Registrar—DAPS Reorg 
 MAC
N9303-121 
 608-2nd Avenue South 
 Minneapolis, Minnesota 55479 
 Telephone: 877-872-4605 
 Facsimile: 866-969-1290 
 Email: DAPSReorg@wellsfargo.com 
 Re: 11.25% Senior Secured Notes due 2014 
 Reference is hereby made to the Indenture, dated as of October 1, 2009 (the “Indenture”), among Stream Global Services, Inc., a Delaware corporation (the
“Company”), the Guarantors and Wells Fargo Bank, National Association, a nationally chartered banking association, as trustee. Capitalized terms used but not defined herein shall have the meanings given to them in the
Indenture. 
                                        
              (the “Owner”) owns and proposes to exchange the Note[s] or interest in such Note[s] specified herein, in the principal amount of
$                     in such Note[s] or interests (the “Exchange”). In connection with the Exchange, the Owner hereby
certifies that: 
 1. Exchange of Restricted Definitive Notes or Beneficial Interests in a Restricted Global Note for
Unrestricted Definitive Notes or Beneficial Interests in an Unrestricted Global Note 
  ̈    (a) Check if Exchange is from beneficial interest in a Restricted Global Note to beneficial interest in an Unrestricted Global Note. In connection with the Exchange of the
Owner’s beneficial interest in a Restricted Global Note for a beneficial interest in an Unrestricted Global Note in an equal principal amount, the Owner hereby certifies (i) the beneficial interest is being acquired for the Owner’s
own account without transfer, (ii) such Exchange has been effected in compliance with the transfer restrictions applicable to the Global Notes and pursuant to and in accordance with the Securities Act of 1933, as amended (the
“Securities Act”), (iii) the restrictions on transfer contained in the Indenture and the Private Placement Legend are not required in order to maintain compliance with the Securities Act and (iv) the beneficial
interest in an Unrestricted Global Note is being acquired in compliance with any applicable blue sky securities laws of any state of the United States. 
  ̈    (b) Check if Exchange is from beneficial interest in a Restricted Global Note to Unrestricted Definitive Note. In connection with
the Exchange of the Owner’s beneficial interest in a Restricted Global Note for an Unrestricted Definitive Note, the Owner hereby certifies (i) the Definitive Note is being acquired for the Owner’s own account without transfer,
(ii) such Exchange has been effected in compliance with the transfer restrictions applicable to the Restricted Global Notes and pursuant to and in accordance with the Securities Act, (iii) the restrictions on transfer contained in the

  

 C-1 

 EXHIBIT C 
  

 
Indenture and the Private Placement Legend are not required in order to maintain compliance with the Securities Act and (iv) the Definitive Note is being acquired in compliance with any
applicable blue sky securities laws of any state of the United States. 
  ̈    (c) Check if Exchange is from Restricted Definitive Note to beneficial interest in an Unrestricted Global Note. In connection with the Owner’s Exchange of a Restricted
Definitive Note for a beneficial interest in an Unrestricted Global Note, the Owner hereby certifies (i) the beneficial interest is being acquired for the Owner’s own account without transfer, (ii) such Exchange has been effected in
compliance with the transfer restrictions applicable to Restricted Definitive Notes and pursuant to and in accordance with the Securities Act, (iii) the restrictions on transfer contained in the Indenture and the Private Placement Legend are
not required in order to maintain compliance with the Securities Act and (iv) the beneficial interest is being acquired in compliance with any applicable blue sky securities laws of any state of the United States. 
  ̈    (d) Check if Exchange is from Restricted Definitive Note to
Unrestricted Definitive Note. In connection with the Owner’s Exchange of a Restricted Definitive Note for an Unrestricted Definitive Note, the Owner hereby certifies (i) the Unrestricted Definitive Note is being acquired for the
Owner’s own account without transfer, (ii) such Exchange has been effected in compliance with the transfer restrictions applicable to Restricted Definitive Notes and pursuant to and in accordance with the Securities Act, (iii) the
restrictions on transfer contained in the Indenture and the Private Placement Legend are not required in order to maintain compliance with the Securities Act and (iv) the Unrestricted Definitive Note is being acquired in compliance with any
applicable blue sky securities laws of any state of the United States. 
 2. Exchange of Restricted Definitive Notes or
Beneficial Interests in Restricted Global Notes for Restricted Definitive Notes or Beneficial Interests in Restricted Global Notes 
  ̈    (a) Check if Exchange is from beneficial interest in a Restricted Global Note to Restricted Definitive Note. In connection with the Exchange of the Owner’s
beneficial interest in a Restricted Global Note for a Restricted Definitive Note with an equal principal amount, the Owner hereby certifies that the Restricted Definitive Note is being acquired for the Owner’s own account without transfer. Upon
consummation of the proposed Exchange in accordance with the terms of the Indenture, the Restricted Definitive Note issued will continue to be subject to the restrictions on transfer enumerated in the Private Placement Legend printed on the
Restricted Definitive Note and in the Indenture and the Securities Act. 
  ̈    (b) Check if Exchange is from Restricted Definitive Note to beneficial interest in a Restricted Global Note. In connection with the Exchange of the Owner’s Restricted Definitive
Note for a beneficial interest in the [CHECK ONE] : 
  ̈    144A Global Note, : 
  ̈    Regulation S Global Note, : 
 with an equal principal
amount, the Owner hereby certifies (i) the beneficial interest is being acquired for the Owner’s own account without transfer and (ii) such Exchange has been effected in compliance with the transfer restrictions applicable to the
Restricted Global Notes and pursuant to and in accordance with the Securities Act, and in compliance with any

  

 C-2 

 EXHIBIT C 
  

 
applicable blue sky securities laws of any state of the United States. Upon consummation of the proposed Exchange in accordance with the terms of the Indenture, the beneficial interest issued
will be subject to the restrictions on transfer enumerated in the Private Placement Legend printed on the relevant Restricted Global Note and in the Indenture and the Securities Act. 
 This certificate and the statements contained herein are made for your benefit and the benefit of the Company. 
  

							
		 		  	Dated:                     
		 		  	
		 		  	
		 		  	                                       
                                 
		 	[Insert Name of Transferor]	  	

							
		 		  		 	
		 		  		 	
		 		  	By:	 	  

		 		  	Name:	 	
		 		  	Title:	 	

  

 C-3 

 EXHIBIT D 
  

 FORM OF CERTIFICATE FROM 
 ACQUIRING INSTITUTIONAL ACCREDITED INVESTOR 
 Stream Global Services, Inc.

 20 William Street, Suite 310 
 Wellesley, Massachusetts 02481 
 Attention: Chief Financial Officer 
 Wells Fargo Bank, National Association 
 as Trustee and Registrar—DAPS Reorg 
 MAC N9303-121 
 608-2nd Avenue South 
 Minneapolis, Minnesota 55479 
 Telephone:
877-872-4605 
 Facsimile: 866-969-1290 
 Email: DAPSReorg@wellsfargo.com 
 Re: 11.25% Senior Secured Notes due 2014 
 Reference is hereby made to the Indenture, dated as of October 1, 2009 (the “Indenture”), among Stream Global
Services, Inc., a Delaware corporation (the “Company”), the Guarantors and Wells Fargo Bank, National Association, a nationally chartered banking association, as trustee (the “Trustee”). Capitalized
terms used but not defined herein shall have the meanings given to them in the Indenture. 
 In connection with our proposed
purchase of $                     aggregate principal amount of: 
 (a)     ̈    a beneficial interest in a Global Note,
or 
 (b)     ̈    a Definitive Note,

 we confirm that: 
 1. We understand that any subsequent transfer of the Notes or any interest therein is subject to certain restrictions and conditions set forth in the Indenture and the undersigned agrees to be bound by,
and not to resell, pledge or otherwise transfer the Notes or any interest therein except in compliance with, such restrictions and conditions and the Securities Act of 1933, as amended (the “Securities Act”). 
 2. We understand that the offer and sale of the Notes have not been registered under the Securities Act, and that the Notes and any interest
therein may not be offered or sold except as permitted in the following sentence. We agree, on our own behalf and on behalf of any accounts for which we are acting as hereinafter stated, that if we should sell the Notes or any interest therein, we
shall do so only (A) to the Company or any subsidiary thereof, (B) in accordance with Rule 144A under the Securities Act to a “qualified institutional buyer” (as defined therein), (C) to an institutional “accredited
investor” (as defined below) that, prior to such transfer, furnishes (or has furnished on its behalf by a U.S. broker-dealer) to you and to the Company a signed letter substantially in the form of this letter and an Opinion of Counsel in form
reasonably acceptable to the Company to the effect that such transfer is in compliance with the Securities Act, (D) outside the United States in accordance with Rule 904 of Regulation S under the Securities Act, or (E) pursuant to an
effective registration statement under the Securities Act, and we further agree to provide to any Person purchasing the Definitive Note or beneficial interest in a Global Note from us in a transaction meeting the requirements of clauses
(A) through (D) of this paragraph a notice advising such purchaser that resales thereof are restricted as stated herein. 
  

 D-1 

 EXHIBIT D 
  

 3. We understand that, on any proposed resale of the Notes or beneficial interest
therein, we will be required to furnish to you and the Company such certifications, legal opinions and other information as you and the Company may reasonably require to confirm that the proposed sale complies with the foregoing restrictions. We
further understand that the Notes purchased by us will bear a legend to the foregoing effect. 
 4. We are an institutional
“accredited investor” (as defined in Rule 501(a)(1), (2), (3) or (7) of Regulation D under the Securities Act) and have such knowledge and experience in financial and business matters as to be capable of evaluating the merits and
risks of our investment in the Notes, and we and any accounts for which we are acting are each able to bear the economic risk of our or its investment. 
 5. We are acquiring the Notes or beneficial interest therein purchased by us for our own account or for one or more accounts (each of which is an institutional “accredited investor”) as to each
of which we exercise sole investment discretion. 
 The Trustee and the Company are entitled to rely upon this letter and are
irrevocably authorized to produce this letter or a copy hereof to any interested party in any administrative or legal proceedings or official inquiry with respect to the matters covered hereby. 
  

			
	Dated:                     	  	                         
		  	[Insert Name of Accredited Investor]

  

			
	By:	 	  

	Name:	 	
	Title:	 	

  

 D-2 

 EXHIBIT E 
  

 FORM OF NOTATION OF GUARANTEE 
 For value received, each Guarantor (which term includes any successor Person under the Indenture) has, jointly and severally,
unconditionally guaranteed, to the extent set forth in and subject to the provisions in the Indenture, dated as of October 1, 2009 (the “Indenture”), among Stream Global Services, Inc., a Delaware corporation (the
“Company”), the Guarantors and Wells Fargo Bank, National Association, a nationally chartered banking association, as trustee (the “Trustee”), (a) that the principal of, premium (if any), interest
and Special Interest (if any) on, the Notes (as defined in the Indenture) will be promptly paid in full when due, whether at maturity, by acceleration, redemption or otherwise, and interest on the overdue principal of, premium (if any), interest and
Special Interest (if any) on, the Notes, if lawful (subject in all cases to any applicable grace periods provided in the Indenture and the Notes), and all other obligations of the Company to the Holders or the Trustee under the Indenture or the
Notes will be promptly paid in full, all in accordance with the terms of the Indenture and the Notes and (b) that, in case of any extension of time of payment or renewal of any Notes or any of such other obligations, the same will be promptly
paid in full when due in accordance with the terms of the extension or renewal, whether at Stated Maturity, by acceleration or otherwise. The obligations of the Guarantors to the Holders of Notes and to the Trustee pursuant to the Note Guarantee and
the Indenture are expressly set forth in Article Ten of the Indenture and reference is hereby made to the Indenture for the precise terms of the Note Guarantee. Each Holder of a Note, by accepting the same, (a) agrees to and shall be bound by
such provisions and (b) appoints the Trustee attorney-in-fact of such Holder for such purpose. 
 [SIGNATURE PAGE
FOLLOWS] 
  

 E-1 

 EXHIBIT E 
  

 IN WITNESS HEREOF, each Guarantor has caused this Notation of Guarantee to be
signed manually or by facsimile by its duly authorized officer. 
 [NAME OF GUARANTOR] 
  

 E-2 

 EXHIBIT F 
  

 FORM OF SUPPLEMENTAL INDENTURE 
 TO BE DELIVERED BY SUBSEQUENT GUARANTORS 
 SUPPLEMENTAL INDENTURE, dated as of                     , among
                             (the “Guaranteeing Subsidiary”), a subsidiary of
Stream Global Services, Inc., a Delaware corporation (or its permitted successor) (the “Company”), the Company, the Guarantors listed on the signature pages hereto and Wells Fargo Bank, National Association (or its permitted
successor), a nationally chartered banking association, as trustee under the Indenture referred to below (the “Trustee”). 
 W I T N E S S E T H 
 WHEREAS, the Company and the other Guarantors
party thereto have heretofore executed and delivered to the Trustee an indenture (the “Indenture”), dated as of October 1, 2009 providing for the issuance of the Company’s 11.25% senior secured notes due 2014 (the
“Notes”); 
 WHEREAS, the Indenture provides that, under certain circumstances, the Guaranteeing
Subsidiary shall execute and deliver to the Trustee a supplemental indenture pursuant to which the Guaranteeing Subsidiary shall, subject to Article Ten of the Indenture, jointly and severally will all of the other Guarantors, fully and
unconditionally guarantee the Notes on the terms and conditions set forth therein (the “Note Guarantee”); and 
 WHEREAS, pursuant to Section 9.01 of the Indenture, the Trustee is authorized to join the Company and the Guarantors in execution and delivery of this Supplemental Indenture. 
 NOW THEREFORE, in consideration of the foregoing and for other good and valuable consideration, the receipt of which is hereby
acknowledged, the Guaranteeing Subsidiary and the Trustee agree as follows for the equal and ratable benefit of the Holders of the Notes: 
 (a) Capitalized Terms. Capitalized terms used herein without definition shall have the meanings assigned to them in the Indenture. 
 (b) Agreement to Guarantee. The Guaranteeing Subsidiary hereby agrees to provide an unconditional Guarantee on the terms and subject
to the conditions set forth in the Note Guarantee and in the Indenture including but not limited to Article Ten thereof. 
 (c)
Execution and Delivery. The Guaranteeing Subsidiary agrees that the Note Guarantee shall remain in full force and effect notwithstanding any failure to endorse on each Note a notation of the Note Guarantee. 
 (d) No Recourse Against Others. No director, officer, employee, incorporator or stockholder of the Guaranteeing Subsidiary, as such,
shall have any liability for any obligations of the Guaranteeing Subsidiary under the Notes, the Indenture, this Supplemental Indenture, the Note Guarantees, the Note Documents or for any claim based on, in respect of, or by reason of, such
obligations or their creation. The waiver and release under this Section 4 are part of the consideration for the Note Guarantees. Such waiver and release may not, however, be effective to waive liabilities under the U.S. federal
securities laws. 
 (e) GOVERNING LAW. THE INTERNAL LAW OF THE STATE OF NEW YORK WILL GOVERN AND BE USED TO CONSTRUE THIS
SUPPLEMENTAL INDENTURE, THE INDENTURE, THE NOTES AND THE NOTE GUARANTEES, PROVIDED THAT TO THE EXTENT THE INDENTURE OR ANY OTHER NOTE DOCUMENT CREATES AN OBLIGATION ON

  

 F-1 

 EXHIBIT F 
  

 
STREAM INTERNATIONAL EUROPE B.V. TO GRANT SECURITY OVER ITS RECEIVABLES, INCLUDING BANK ACCOUNTS AND INTERCOMPANY RECEIVABLES, SUCH OBLIGATION WILL BE DEEMED TO BE GOVERNED BY THE LAWS OF THE
NETHERLANDS, IN EACH CASE, WITHOUT GIVING EFFECT TO APPLICABLE PRINCIPLES OF CONFLICTS OF LAW TO THE EXTENT THAT THE APPLICATION OF THE LAWS OF ANOTHER JURISDICTION WOULD BE REQUIRED THEREBY. 
 (f) Counterparts. The parties may sign any number of copies of this Supplemental Indenture. Each signed copy shall be an original,
but all of them together represent the same agreement. 
 (g) Effect of Headings. The Section headings herein are for
convenience only and shall not affect the construction hereof. 
 (h) Trustee. The Trustee shall not be responsible in
any manner whatsoever for or in respect of the validity or sufficiency of this Supplemental Indenture or for or in respect of the recitals contained herein, all of which recitals are made solely by the Guaranteeing Subsidiary and the Company.

 [SIGNATURE PAGE FOLLOWS] 
  

 F-2 

 EXHIBIT F 
  

 IN WITNESS WHEREOF, the parties hereto have caused this Supplemental Indenture to be
duly executed and attested, all as of the date first above written. 
  

			
	[NAME OF GUARANTEEING SUBSIDIARY]
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	THE COMPANY:
	
	 STREAM GLOBAL SERVICES, INC.,
 a Delaware corporation

		
	By:	 	  

	Name:	 	
	Title:	 	
	
	GUARANTORS:
	
	[NAMES OF EXISTING GUARANTORS]
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	TRUSTEE:
	
	 WELLS FARGO BANK, NATIONAL ASSOCIATION,
 as Trustee

		
	By:	 	  

	Name:	 	
	Title:	 	

  

 F-3

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00163-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00163-of-00352.parquet"}]]