Document:

<PAGE>

EXHIBIT 10.11

                         SECOND AMENDMENT AND WAIVER TO
              AMENDED, RESTATED, AND CONSOLIDATED CREDIT AGREEMENT

                  This SECOND AMENDMENT AND WAIVER TO AMENDED, RESTATED, AND
CONSOLIDATED CREDIT AGREEMENT entered into as of this 24th day of February, 2004
(this "Second Amendment"), is hereby entered into among Davel Financing Company,
L.L.C., a Delaware limited liability company ("Davel"), PhoneTel Technologies,
Inc., an Ohio corporation ("PhoneTel"), Cherokee Communications, Inc., an Ohio
corporation ("Cherokee", and together with Davel and PhoneTel, "Borrowers"),
each of the guarantors under the Amended, Restated, and Consolidated Credit
Agreement that is a signatory hereto (the "Guarantors", and together with
Borrowers, the "Credit Parties"), each of the lenders under the Amended,
Restated, and Consolidated Credit Agreement that is a signatory hereto (the
"Lenders"), and Wells Fargo Foothill, Inc., formerly known as Foothill Capital
Corporation, a California corporation, as agent for the Lenders ("Agent").

                                    RECITALS

                  WHEREAS, the Credit Parties, the Lenders, and Agent have
entered into that certain Amended, Restated, and Consolidated Credit Agreement
(as amended and otherwise modified from time to time, the "Credit Agreement")
dated as of July 24, 2002;

                  WHEREAS, as of the date hereof, the outstanding principal
balance of Term Loan A is $57,419,376.91, and the outstanding principal balance
of Term Loan B is $57,009,423.65;

                  WHEREAS, certain Events of Default have occurred under the
Credit Agreement as set forth on Schedule 1 attached hereto (the "Existing
Defaults");

                  WHEREAS, the Credit Parties have requested, and the Lenders
have agreed, that Lenders waive the Existing Defaults, but only to the extent
set forth pursuant to the terms and conditions set forth herein; and

                  WHEREAS, the Credit Parties have requested, and the Lenders
have agreed, that certain terms of the Credit Agreement be amended.

                  NOW, THEREFORE, for good and valuable consideration, the
receipt and adequacy of which are hereby acknowledged, and upon the terms and
conditions set forth herein the Credit Parties, the Lenders and Agent hereby
agree as follows:

         SECTION 1. RELATION TO THE CREDIT AGREEMENT; DEFINITIONS.

                  1.1      RELATION TO CREDIT AGREEMENT. This Second Amendment
constitutes an integral part of the Credit Agreement and shall be deemed to be a
Loan Document for all purposes. Upon the effectiveness of this Second Amendment,
on and after the date hereof each reference in the Credit Agreement to "this
Agreement," "hereunder," "hereof," or words of like import referring to the
Credit Agreement, and each reference in the other Loan Documents to "the Credit
Agreement," "thereunder," "thereof" or words of like import referring to the
Credit Agreement, shall mean and be a reference to the Credit Agreement as
amended hereby.

<PAGE>

EXHIBIT 10.11

                  1.2      CAPITALIZED TERMS. For all purposes of this Second
Amendment, capitalized terms used herein without definition shall have the
meanings specified in the Credit Agreement.

         SECTION 2. AMENDMENT TO CREDIT AGREEMENT.

                  2.1      AMENDMENT TO SECTION 1.01. Section 1.01 of the Credit
Agreement is hereby amended by deleting the defined term "Regulatory Receipts
Account".

         2.2 AMENDMENT TO SECTION 2.03(e).

                           (a)      Section 2.03(e) of the Credit Agreement is
hereby amended by deleting it in its entirety and substituting the following
therefor:

                           (e)      Scheduled Repayment of Term Loan A. The
         Borrowers shall make monthly payments in respect of principal and
         interest on Term Loan A to the Lenders in accordance with the schedule
         set forth below. All such payments shall be applied first to interest
         and fees owing, with the balance to principal. On the Maturity Date,
         the unpaid balance of Term Loan A and all accrued and unpaid interest
         shall be due and payable in full.

<TABLE>
<CAPTION>
Payment Date                               Payment Amount
------------                               --------------
<S>                                        <C>
July 1, 2003                               $ 1,041,666.67
August 1, 2003                             $ 1,041,666.67
September 1, 2003                          $ 1,041,666.67
October 1, 2003                            $ 1,041,666.67
November 1, 2003                           $ 1,041,666.67
December 1, 2003                           $   100,000.00
January 1, 2004                            $   100,000.00
February 1, 2004                           $   100,000.00
March 1, 2004                              $   100,000.00
April 1, 2004                              $   100,000.00
May 1, 2004                                $   100,000.00
June 1, 2004                               $   100,000.00
July 1, 2004                               $   100,000.00
August 1, 2004                             $   100,000.00
September 1, 2004                          $   100,000.00
October 1, 2004                            $   100,000.00
November 1, 2004                           $   100,000.00
December 1, 2004                           $   100,000.00
January 1, 2005                            $   100,000.00
February 1, 2005                           $   100,000.00
March 1, 2005                              $   100,000.00
April 1, 2005                              $   100,000.00
</TABLE>

                                      -2-

<PAGE>

EXHIBIT 10.11

<TABLE>
<CAPTION>
Payment Date                               Payment Amount
------------                               --------------
<S>                                        <C>
May 1, 2005                                $   100,000.00
June 1, 2005                               $   100,000.00
July 1, 2005                               $   100,000.00
August 1, 2005                             $   100,000.00
September 1, 2005                          $   100,000.00
October 1, 2005                            $   100,000.00
November 1, 2005                           $   100,000.00
December 1, 2005                           $   100,000.00
</TABLE>

                  2.3      AMENDMENT TO SECTION 2.04(b)(i).

                           (a)      Section 2.04(b)(i) of the Credit Agreement
is hereby amended by deleting it in its entirety and substituting the following
therefor:

                           (i)      Regulatory Receipts. Immediately upon
         receipt by a Credit Party or any of its Subsidiaries of any Regulatory
         Receipts, the Borrowers promptly shall remit 100% of such Regulatory
         Receipts to Agent and Agent shall apply the amounts received as a
         prepayment of the Loans; provided that so long as no Default or Event
         of Default has occurred and is continuing, the Credit Parties shall be
         entitled to deduct amounts paid to AT&T in respect of the "Dial-Around
         True-Up" from the total amount of Regulatory Receipts received prior to
         remitting same to Agent.

                  2.4      AMENDMENT TO SECTION 6.01(b)(ii).

                           (a)      Section 6.01(b)(ii) of the Credit Agreement
is hereby amended by deleting it in its entirety and substituting the following
therefor:

                           (ii)     Minimum EBITDA. The Credit Parties shall not
         permit EBITDA for any fiscal period set forth below, taken as one
         accounting period, to be less than the amount set forth opposite such
         period below:

<TABLE>
<CAPTION>
Period                          EBITDA
------                        ----------
<S>                           <C>
4/1/02-3/31/03                 2,500,000
7/1/02-6/30/03                 2,100,000
10/1/02-9/30/03                5,700,000
1/1/03-12/31/03                8,300,000
1/1/04-3/31/04                   150,000
1/1/04-6/30/04                 2,500,000
1/1/04-9/30/04                 5,700,000
1/1/04-12/31/04               13,000,000
</TABLE>

                                      -3-

<PAGE>

EXHIBIT 10.11

                  2.5      AMENDMENT TO SECTION 6.01(b)(iii).

                           (a)      Section 6.01(b)(iii) of the Credit Agreement
is hereby amended by deleting it in its entirety and substituting the following
therefor:

                           (iii)    Minimum Adjusted EBITDA. The Credit Parties
         shall not permit Adjusted EBITDA for any fiscal period set forth below,
         taken as one accounting period, to be less than the amount set forth
         opposite such period below:

<TABLE>
<CAPTION>
    Period                       EBITDA
---------------               -----------
<S>                           <C>
4/1/02-3/31/03                   700,000
7/1/02-6/30/03                 1,500,000
10/1/02-9/30/03                5,100,000
1/1/03-12/31/03                7,600,000
1/1/04-3/31/04                <1,250,000>
1/1/04-6/30/04                  <300,000>
1/1/04-9/30/04                 1,200,000
1/1/04-12/31/04                1,500,000
</TABLE>

                  The Credit Parties, Lenders, and Agent agree that the
financial covenants in Sections 6.01(b)(ii) and (iii) for time periods ending
during 2005 will be negotiated by the parties in good faith prior to January 31,
2005, based on the Credit Parties' annual business plan and budget delivered to
Lenders pursuant to Section 6.01(a)(iv) and will be incorporated into this
Agreement by amendment; it being understood and agreed that in no event will the
financial covenant levels for such time periods be less restrictive for the
Credit Parties than those in effect for time periods ending on December 31,
2004. If the Credit Parties, Lenders, and Agent are unable to agree on the
financial covenant levels for time periods ending during 2005 after negotiating
in good faith, the applicable covenant levels shall be those in effect for the
time periods ending on December 31, 2004.

         SECTION 3. WAIVER.

                  3.1      WAIVER OF EXISTING DEFAULTS. Subject to the
satisfaction of (i) all of the conditions precedent contained in Section 5 of
this Second Amendment, and (ii) Section 3.2 below, Lenders hereby waive the
Existing Defaults.

                  3.2      EFFECTIVENESS OF WAIVER. The waiver provided in
Section 3.1 above shall terminate automatically without further action by Agent
or any Lender in the event that the nature or extent of the Existing Defaults
should prove to be in excess of the nature or extent as disclosed to Lenders
prior to the date hereof.

                                      -4-

<PAGE>

EXHIBIT 10.11

         SECTION 4. REPRESENTATIONS, WARRANTIES AND ACKNOWLEDGMENTS.

                  4.1      REPRESENTATIONS.

                           Each of the Credit Parties hereby represents and
warrants to Agent and Lenders that:

                           (a)      Such Credit Party is a limited liability
company or corporation, as applicable, duly organized and existing and in good
standing under the laws of its jurisdiction of formation and is duly qualified
to do business and in good standing in every jurisdiction in which the nature of
the business done or the property owned by it would make such qualification
necessary; provided that Teleleasing Enterprises, Inc. is not in good standing
in the State of Illinois as of the date hereof due to the rejection of the most
recent annual report filed with the State of Illinois;

                           (b)      Such Credit Party has all requisite power
and authority to own and operate its properties, and to conduct its business as
currently conducted and as currently proposed to be conducted. Such Credit Party
has all requisite power and authority necessary to enter into this Second
Amendment and to perform its respective obligations under this Second Amendment;

                           (c)      Such Credit Party has taken all limited
liability company or corporate, as applicable, action necessary to be taken by
it to authorize the execution and delivery of this Second Amendment. This Second
Amendment has been duly executed and delivered by such Credit Party and
constitutes its legal, valid and binding obligations, enforceable against it in
accordance with its terms;

                           (d)      After giving effect to the amendments and
waivers herein, no event has occurred and no condition exists which constitutes
a Default or an Event of Default under the Credit Agreement or the other Loan
Documents; and

                           (e)      The Credit Agreement and all other Loan
Documents and all representations, warranties, terms and conditions therein
remain in full force and effect, and such Credit Party hereby confirms and
ratifies each of the provisions of the Credit Agreement and the other Loan
Documents applicable to it.

         SECTION 5. CONDITIONS TO EFFECTIVENESS.

                  5.1      CONDITIONS TO EFFECTIVENESS. The amendments contained
in Section 2 above shall become effective as of the date hereof when, and only
when duly executed counterparts of this Second Amendment have been executed and
delivered by the Lenders, Agent and each Credit Party.

         SECTION 6. MISCELLANEOUS.

                  6.1      CROSS-REFERENCES. References in this Second Amendment
to any Section (or "Section.") are, unless otherwise specified, to such Section
(or "Section") of this Second Amendment.

                                      -5-

<PAGE>

EXHIBIT 10.11

                  6.2      SUCCESSORS AND ASSIGNS. This Second Amendment shall
be binding upon and inure to the benefit of the parties hereto and their
respective successors and assigns.

                  6.3      COUNTERPARTS. This Second Amendment may be executed
by one or more of the parties hereto on any number of separate counterparts,
each of which shall be deemed an original and all of which, taken together,
shall be deemed to constitute one and the same instrument. Delivery of an
executed counterpart of this Second Amendment by facsimile transmission shall be
as effective as delivery of an originally executed counterpart hereof.

                  6.4      GOVERNING LAW. THIS SECOND AMENDMENT SHALL BE
GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAW OF THE STATE OF CALIFORNIA,
WITHOUT REGARD TO ANY CONFLICT OF LAWS PRINCIPLES.

                  6.5      OUTSTANDING INDEBTEDNESS.

                           (a)      Each of the Credit Parties hereby
acknowledges and agrees that as of the date hereof, the aggregate outstanding
principal amount due under the Credit Agreement is $114,428,800.56 and that such
principal amount is payable pursuant to the Credit Agreement as amended hereby
without defense, offset, withholding, counterclaim or deduction of any kind.

                           (b)      Each of the Credit Parties, each of their
respective successors-in-title, legal representatives and assignees and, to the
extent the same is claimed by right of, through or under such Credit Party, for
its past, present and future employees, agents, representatives, officers,
directors, shareholders, and trustees, does hereby forever remise, release and
discharge each of the Lenders and Agent, and each of their respective
successors-in-title, legal representatives and assignees, past, present and
future officers, directors, shareholders, trustees, agents, employees,
consultants, experts, advisors, attorneys and other professionals and all other
persons and entities to whom such Lender or Agent would be liable if such
persons or entities were found to be liable to the Credit Parties, or any of
them (collectively hereinafter the "Lender Parties"), from any and all manner of
action and actions, cause and causes of action, claims, charges, demands,
counterclaims, suits, debts, dues, sums of money, accounts, reckonings, bonds,
bills, specialties, covenants, contracts, controversies, damages, judgments,
expenses, executions, liens, claims of liens, claims of costs, penalties,
attorneys' fees, or any other compensation, recovery or relief on account of any
liability, obligation, demand or cause of action of whatever nature relating to,
arising out of or in connection with the Credit Agreement or any other Loan
Document, including but not limited to, acts, omissions to act, actions,
negotiations, discussions and events resulting in the finalization and execution
of this Second Amendment, as, among and between the Credit Parties and the
Lender Parties, such claims whether now accrued and whether now known or
hereafter discovered, from the beginning of time through the date hereof.

                  Each Credit Party hereby knowingly, voluntarily, intentionally
and expressly waives and relinquishes any and all rights and benefits that it
may have under Section 1542 of the California Civil Code, or any other similar
provision of any other jurisdiction, as against the Lender Parties. Section 1542
of the Civil Code of California provides:

                                      -6-

<PAGE>

EXHIBIT 10.11

                           "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH
         THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME
         OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY
         AFFECTED HIS SETTLEMENT WITH THE DEBTOR."

                  Each Credit Party hereby acknowledges that the foregoing
waiver of the Section 1542 of the California Civil Code was separately bargained
for. Each Credit Party knowingly, voluntarily, intentionally and expressly
waives any and all rights and benefits conferred by Section 1542, or by any law
of any state or territory of the United States or any foreign country or
principle of common law that is similar or analogous to Section 1542 and agrees
and acknowledges that this waiver is an essential term of this Second Amendment,
without which the consideration would not have been given by the Lenders to the
Credit Parties.

                  6.6      RATIFICATION. Except as expressly amended or waived
herein, all of the representations, warranties, terms, covenants and conditions
of the Credit Agreement and the other Loan Documents shall remain unamended and
unwaived and shall continue to be, and shall remain, in full force and effect in
accordance with their respective terms. The amendments set forth herein shall be
limited precisely as provided for herein to the provisions expressly amended
herein and shall not be deemed to be a waiver of, amendment of, consent to or
modification of any other term or provision of any other document or of any
transaction or further action on the part of any Credit Party which would
require the consent of the Lenders under the Credit Agreement.

                  [Remainder of page intentionally left blank.]

                                      -7-

<PAGE>

EXHIBIT 10.11

                  IN WITNESS WHEREOF, the parties hereto have caused this Second
Amendment to be executed and delivered as of the date first above written.

BORROWERS:                          DAVEL FINANCING COMPANY, L.L.C.,
                                    a Delaware limited liability company

                                    By: DAVEL COMMUNICATIONS, INC.,
                                        its sole managing member

                                        By: /s/ DONALD PALIWODA
                                            -------------------------------
                                            Name:  Donald Paliwoda
                                            Title: Chief Financial Officer

                                        PHONETEL TECHNOLOGIES, INC.,
                                        an Ohio corporation

                                        By: /s/ DONALD PALIWODA
                                            -------------------------------
                                            Name:  Donald Paliwoda
                                            Title: Chief Financial Officer

                                        CHEROKEE COMMUNICATIONS, INC.,
                                        a Texas corporation

                                        By: /s/ DONALD PALIWODA
                                            -------------------------------
                                            Name:  Donald Paliwoda
                                            Title: Chief Financial Officer

PARENT GUARANTOR:                       DAVEL COMMUNICATIONS, INC.,
                                        a Delaware corporation

                                        By: /s/ DONALD PALIWODA
                                            -------------------------------
                                            Name:  Donald Paliwoda
                                            Title: Chief Financial Officer

SUBSIDIARY GUARANTORS:                  DAVEL COMMUNICATIONS GROUP, INC.,
                                        an Illinois corporation

                                        ADTEC COMMUNICATIONS, INC.,
                                        a Florida corporation

                                      -8-

<PAGE>

EXHIBIT 10.11

                                    CENTRAL PAYPHONE SERVICES, INC.,
                                    a Georgia corporation

                                    COMMUNICATIONS CENTRAL, INC.,
                                    a Georgia corporation

                                    COMMUNICATIONS CENTRAL OF GEORGIA, INC.,
                                    a Georgia corporation

                                    DAVEL MEDIA, INC.,
                                    a Delaware corporation

                                    DAVEL MEXICO, LTD.,
                                    an Illinois corporation

                                    DAVELTEL, INC.,
                                    an Illinois corporation

                                    INTERSTATE COMMUNICATIONS, INC.,
                                    a Georgia corporation

                                    INVISION TELECOM, INC.,
                                    a Georgia corporation

                                      -9-

<PAGE>

EXHIBIT 10.11

                                    PEOPLES ACQUISITION CORPORATION,
                                    a Pennsylvania corporation

                                    PEOPLES COLLECTORS, INC.,
                                    a Delaware corporation

                                    PEOPLES TELEPHONE COMPANY, INC.,
                                    a New York corporation

                                    PEOPLES TELEPHONE COMPANY, INC.,
                                    a New Hampshire corporation

                                    PTC CELLULAR, INC.,
                                    a Delaware corporation

                                      -10-

<PAGE>

EXHIBIT 10.11

                                    PTC SECURITY SYSTEMS, INC.,
                                    a Florida corporation

                                    SILVERADO COMMUNICATIONS CORP.,
                                    a Colorado corporation

                                    TELALEASING ENTERPRISES, INC.,
                                    an Illinois corporation

                                    T.R.C.A., INC.,
                                    an Illinois corporation

                                    By: /s/ DONALD PALIWODA
                                        ----------------------------------
                                        Name:  Donald Paliwoda
                                        Title: Chief Financial Officer

                                      -11-

<PAGE>

EXHIBIT 10.11

AGENT:                              WELLS FARGO FOOTHILL, INC.,
                                    as Agent and as a Lender

                                    By: /s/ AMY LAM
                                    ----------------------------------
                                        Name:  Amy Lam
                                        Title: Vice President

LENDERS:                            FOOTHILL PARTNERS III, L.P. as a Lender

                                    By: /s/ DENNIS R. ASCHER
                                    ----------------------------------
                                        Name:  Dennis Ascher
                                        Title: Managing General Partner

                                    ABLECO FINANCE LLC,
                                    as a Lender and agent for its affiliate
                                    assigns

                                    By: /s/ KEVIN GENDA
                                    ----------------------------------
                                        Name:  Kevin Genda
                                        Title: Senior Vice President &
                                               Chief Credit Officer

                                    CERBERUS PARTNERS, L.P., as a Lender

                                    By: Cerberus Associates, LLC, as General
                                        Partner

                                        By: /s/ KEVIN GENDA
                                            --------------------------------
                                            Name:  Kevin Genda
                                            Title: Managing Director

                                      -12-

<PAGE>

EXHIBIT 10.11

                                    ARK CLO 2000-1, LIMITED, as a Lender

                                    By: Patriarch Partners, LLC
                                        its Collateral Manager

                                        By: /s/ LYNN TILTON
                                            --------------------------------
                                            Name:  Lynn Tilton
                                            Title: Manager

                                    PNC BANK, NATIONAL ASSOCIATION,
                                    as a Lender

                                    By: /s/ MICHAEL A. VALERIO JR.
                                        ----------------------------------
                                        Name:  Michael A. Valerio Jr.
                                        Title: Vice President

                                    U.S. BANK NATIONAL ASSOCIATION,
                                    as a Lender

                                    By: /s/ JAMES P. CECIL
                                        ----------------------------------
                                        Name:  James P. Cecil
                                        Title: Assistant Vice President

                                    BNP PARIBAS, as a Lender

                                    By: /s/ BROCK HARRIS    /s/ BARBARA EPPOLITO
                                        ----------------------------------------
                                        Name:  Brock Harris     Barbara Eppolito
                                        Title: Director         Vice President

                                    MORGAN STANLEY PRIME INCOME TRUST,
                                    as a Lender

                                    By: /s/ KEVIN EGAN
                                        ----------------------------------
                                        Name:  Kevin Egan
                                        Title: Vice President

                                      -13-

<PAGE>

EXHIBIT 10.11

                                    AVENUE SPECIAL SITUATIONS FUND II, LP,
                                    as a Lender

                                    By:   /s/ SONIA E. GARDNER
                                          ----------------------------------
                                          Name:  Sonia E. Gardner
                                          Title:
                                    By: Avenue Capital Partners II, LLC, General
                                          Partner

                                          By: GL Partners II, LLC, Managing
                                          Member of the General Partner

                                      -14-

<PAGE>

EXHIBIT 10.11

                                   SCHEDULE 1

                                Events of Default

    THE FOLLOWING EVENTS OF DEFAULT HAVE OCCURRED UNDER THE CREDIT AGREEMENT:

                  Under Section 2.03(e) of the Credit Agreement for failure to
make the payment of $1,041,666.67 under Term Loan A due on July 1, 2003.

                  Under Section 2.03(e) of the Credit Agreement for failure to
make the payment of $1,041,666.67 under Term Loan A due on August 1, 2003.

                  Under Section 2.03(e) of the Credit Agreement for failure to
make the payment of $1,041,666.67 under Term Loan A due on September 1, 2003.

                  Under Section 2.03(e) of the Credit Agreement for failure to
make the payment of $1,041,666.67 under Term Loan A due on October 1, 2003.

                  Under Section 2.03(e) of the Credit Agreement for failure to
make the payment of $1,041,666.67 under Term Loan A due on November 1, 2003.

                  Under Section 6.01(b)(iii) of the Credit Agreement for failure
to achieve minimum Adjusted EBITDA of at least $1,500,000 for the period
7/1/02-6/30/03.

                  Under Section 6.01(b)(iii) of the Credit Agreement for failure
to achieve minimum Adjusted EBITDA of at least $5,100,000 for the period
10/1/02-9/30/03.

                  Under Section 6.01(b)(iii) of the Credit Agreement for failure
to achieve minimum Adjusted EBITDA of at least $7,600,000 for the period
1/1/03-12/31/03.

                                      -15-<PAGE>

EXHIBIT 10.12

                              EMPLOYMENT AGREEMENT

         This AGREEMENT (the "Agreement") is made and entered into as of this
13th day of February 2004, by and between Davel Communications, Inc., (the
"Corporation") and Tammy Martin ("the Executive").

         WHEREAS, the Corporation desires to have the Executive provide services
to the Corporation as General Counsel, having determined that the services of
the Executive are of value to the Corporation, and the Executive desires to be
employed by the Corporation as General Counsel; and

         WHEREAS, the Corporation and the Executive intend this Agreement to
supersede and replace that certain employment agreement between the parties
dated on or about September 3, 2002 (the "Previous Agreement").

         NOW THEREFORE, in consideration of the Executive's performance of the
duties set forth herein, and upon the other terms and conditions hereinafter
provided, the parties agree as follows:

         1.       Employment and Services.

                  During the term of this Agreement, the Executive shall be
                  employed as General Counsel of the Corporation. As General
                  Counsel, the Executive shall render administrative and
                  management services to the Corporation such as are customarily
                  performed by persons situated in similar executive positions,
                  and such other duties as the Chief Executive Officer ("CEO")
                  may from time to time reasonably direct. As an employee of the
                  Corporation, the Executive shall report directly to the CEO of
                  the Corporation.

         2.       Term of Agreement.

                  The term of this Agreement shall continue for a period of
                  twelve (12) months beginning February 13th, 2004 and ending
                  February 12th, 2005. This Agreement shall supersede the
                  Previous Agreement and the Previous Agreement shall have no
                  force or effect.

         3.       Obligations of the Executive.

                  The Executive agrees to devote his best efforts and
                  substantially all of his business time to the business and
                  affairs of the Corporation, and to discharge his
                  responsibilities herein. The Executive may serve on corporate,
                  civic or charitable boards or committees and may manage
                  personal investments, so long as such activities do not
                  interfere in any material respect with the performance of his
                  responsibilities hereunder.

                                       1
<PAGE>

EXHIBIT 10.12

         4.       Compensation.

                  a.       Salary. During the term of this Agreement, the
                           Corporation shall pay the Executive a salary of
                           $177,424 per annum, which shall be paid at regular
                           intervals (no less often than monthly) in accordance
                           with the Corporation's normal payroll practices.

                  b.       Retention Compensation. During the term of this
                           Agreement, the Executive shall receive retention
                           compensation based upon and in accordance with the
                           criterion set forth on Exhibit "A" attached hereto
                           and incorporated herein by reference.

                  c.       Benefit Plans. The Executive shall be entitled to
                           participate in any plan of the Corporation relating
                           to pension, deferred compensation, profit-sharing,
                           stock purchase, group life insurance, medical
                           insurance or other retirement or employee benefits
                           that the Corporation may then have in force for the
                           benefit of its Executive employees, and for which he
                           is otherwise eligible. At a minimum, the Corporation
                           shall provide Executive with family medical
                           insurance, long-term disability insurance, and family
                           dental insurance. In the event the Corporation
                           institutes a stock option plan for its executives,
                           Executive shall be eligible to participate in such
                           plan at levels consistent with other senior level
                           executive employees.

                  d.       Expense Reimbursement. In addition to the
                           compensation provided to the Executive pursuant to
                           subparagraphs a., b., and c. hereof, and upon receipt
                           of proper documentation, the Corporation agrees to
                           reimburse the Executive for reasonable entertainment,
                           travel, lodging and other miscellaneous expenses,
                           including the reasonable and customary expenses
                           related to the operation and maintenance of a home
                           business office, incurred on its behalf and related
                           to the performance of his duties hereunder. The
                           Corporation shall also reimburse Executive for the
                           reasonable cost of Executive's monthly cellular
                           telephone expenses. Company shall provide Executive
                           with a monthly automobile allowance at a level
                           commensurate with other executives of the Company.

         5.       Vacations.

                           The Executive shall be entitled to four weeks paid
                           vacation for each calendar year during the Term of
                           the Agreement. The timing of vacations shall be
                           scheduled at a time mutually agreed upon between the
                           Executive and the CEO, but in no event shall the
                           Executive take more than two weeks of vacation at any
                           one time. The Executive shall

                                       2
<PAGE>

EXHIBIT 10.12

                           not be entitled to receive any additional
                           compensation for his unused vacation time.

         6.       Termination of Employment.

                  a.       The Executive's employment under this Agreement may
                           be terminated by the Corporation for Cause as
                           hereinafter defined. Any termination of this
                           Agreement other than for "Cause" shall not prejudice
                           his right to receive:

                           (i)      Compensation in accordance with Paragraph 4
                                    of this Agreement for the remaining term
                                    hereof, and

                           (ii)     The other benefits provided by this
                                    Agreement for the remaining term thereof.

                  b.       The Executive shall have no right to receive
                           compensation or other benefits under this Agreement
                           for any period after the date of termination for
                           Cause. For purposes of this Agreement, termination
                           for "Cause" shall include termination because of the
                           (a) Executive's fraud or dishonesty in the course of
                           Executive's employment with the Corporation, (b)
                           gross negligence or willful misconduct committed by
                           Executive in the course of Executive's employment
                           with the Corporation which has or might reasonably be
                           expected to have a material adverse effect upon the
                           business or operations of the Corporation, (c) breach
                           of fiduciary duty involving personal profit, (d)
                           intentional failure to perform stated duties, (e)
                           conviction of a felony or other crime or moral
                           turpitude in the course of employment (e.g. fraud,
                           theft, embezzlement and the like, (f) habitual and
                           excessive use of alcohol or controlled substances
                           other than for therapeutic reasons, (g) failure to
                           achieve the minimum performance criterion set forth
                           on Exhibit "A" or (h) Executive's material breach of
                           any provision of this Agreement.

                  c.       This Agreement may be voluntarily terminated by the
                           Executive at any time upon ninety (90) days' written
                           notice to the Corporation or upon such shorter period
                           as may be agreed upon between the Executive and the
                           CEO of the Corporation. In the event of such
                           termination, the Corporation shall be obligated only
                           to continue to pay the Executive his salary up to the
                           date of termination and those retirement and/or
                           employee benefits which have been earned or become
                           payable up to the date of termination.

                  d.       If the Executive's employment terminates by reason of
                           the Executive's Disability, as defined in Paragraph
                           7, the Corporation shall pay the Executive any
                           benefits which pursuant to the terms of

                                       3
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EXHIBIT 10.12

                           any compensation or benefit plan have been earned and
                           have become payable but which have not yet been paid
                           to the Executive, together with a pro rata portion of
                           any additional compensation that the Executive would
                           have been entitled to receive in respect of the year
                           in which the Executive's date of termination occurs
                           had he continued in employment until the end of such
                           calendar year; however, there shall be no incentive
                           bonus payable with respect to the year during which
                           Executive's employment is terminated.

         7.       Disability.

                  Executive shall be deemed to be disabled and the Corporation
                  may terminate this Agreement if Executive shall, as a result
                  of such Disability, fail to perform the duties hereunder for
                  any 90 days during a consecutive 120-day period. The
                  Corporation may terminate the Executive's employment after
                  having established his Disability, which results in the
                  Executive becoming eligible for long-term disability benefits.
                  For purposes of this Agreement, "Disability" means a physical,
                  or mental infirmity, which prevents the Executive from
                  performing the essential functions of his position under this
                  Agreement. In the event the Executive's employment is
                  terminated by reason of Disability, he shall be entitled to
                  the compensation and benefits provided for under this
                  Agreement for any period prior to the establishment of the
                  Executive's Disability during which is unable to work due to a
                  physical or mental infirmity.

         8.       Non-Solicitation and Non-Competition.

                  a.       The Executive agrees that during the term of this
                           Agreement, and for any period after the termination
                           of this Agreement during which he continues to
                           receive compensation under this Agreement, he will
                           not directly or indirectly:

                           (i)      Solicit, divert or take away any of the
                                    customers, business or patronage of the
                                    Corporation or its subsidiaries or
                                    affiliates; or

                           (ii)     Induce or attempt to influence any employee
                                    of the Corporation or its subsidiaries or
                                    affiliates to terminate his or her
                                    employment therewith.

                  b.       Executive agrees that during the term hereof and for
                           twelve (12) months from the date of the termination
                           of Executive's employment hereunder, Executive shall
                           not compete with the Corporation, on behalf of
                           himself or any other person, firm, business or
                           corporation, as follows: he shall not directly or
                           indirectly (i) engage in the pay telephone business;
                           or (ii) request or instigate any account or

                                       4
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EXHIBIT 10.12

                           customer of the Corporation to withdraw, diminish,
                           curtail or cancel any of its business with the
                           Corporation.

                  c.     In the event of a breach or threatened breach of the
                         Executive of the provisions of this Paragraph 8, the
                         Corporation, or any duly authorized officer thereof,
                         will be entitled to a temporary restraining order or
                         injunction.

         9.       Successors; Binding Agreement.

                  This Agreement and all rights of the Executive hereunder shall
                  inure to the benefit of and be enforceable by his personal or
                  legal representatives, successors, heirs, distributees,
                  devisees, legatees and permitted assigns. This Agreement and
                  all rights of the Corporation hereunder shall inure to the
                  benefit of and be enforceable by its successors and permitted
                  assigns.

         10.      No Assignments.

                  This Agreement is personal to each of the parties hereto and
                  neither party may assign or delegate any of its rights or
                  obligations hereunder without first obtaining the written
                  consent of the other party.

         11.      Notices.

                  All notices, requests, demands and other communications
                  hereunder shall be in writing and shall be deemed to have been
                  duly given if delivered by hand or mailed certified or
                  registered mail, return receipt requested with postage repaid,
                  to the following addresses or to such other address as either
                  party may designate by like notice.

                  a.       If to the Corporation, to:

                           Davel Communications, Inc.
                           200 Public Square
                           Suite 700
                           Cleveland, OH  44114
                           Attention: Chief Executive Officer

                  b.       If to the Executive, to:

                           Tammy Martin
                           2311 S. Overlook Road
                           Cleveland Heights, OH 44106

                                       5
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EXHIBIT 10.12

                  and to such other or additional person or persons as either
                  party shall have designated to the other party in writing by
                  like notice.

         12.      Amendments.

                  No amendments or additions to this Agreement shall be binding
                  unless in writing and signed by both parties except as herein
                  otherwise provided.

         13.      Paragraph Headings.

                  The Paragraph Headings used in this Agreement are included
                  solely for convenience and shall not affect, or be used in
                  connection with, the interpretation of this Agreement.

         14.      Severability.

                  The provisions of this Agreement shall be deemed severable and
                  the invalidity or unenforceability of any provisions shall not
                  affect the validity or enforceability of the other provisions
                  hereof.

                      This space intentionally left blank.

                                       6
<PAGE>

EXHIBIT 10.12

         15.      Governing Law.

                  This Agreement shall, except to the extent that Federal law
                  shall be deemed to preempt it, be governed by and construed
                  and enforced in accordance with the laws of the State of Ohio.

         IN WITNESS WHEREOF, the parties have executed this Agreement on the day
and year first above written.

                                        DAVEL COMMUNICATIONS, INC.

                                        By: /s/ WOODY M. MCGEE
                                            ------------------------------------
                                            Woody M. McGee
                                            Chairman and Chief Executive Officer

                                        EXECUTIVE

                                        /s/ TAMMY L. MARTIN
                                        ----------------------------------------
                                        Tammy Martin

                                       7
<PAGE>

EXHIBIT 10.12

                                   EXHIBIT "A"

                          KEY EXECUTIVE RETENTION PLAN
                 DAVEL COMMUNICATIONS, INC. (THE "CORPORATION")

The purpose of this plan is to retain the Executive for efforts in managing the
Corporation and to incent Executive to carry forth certain strategic initiatives
at the direction of the Chairman of the Board and CEO.

In the event the Corporation is acquired and the Executives position is
eliminate or the Executive is asked to relocate more that fifty miles from their
primary residence and does not accept or restructuring efforts eliminate the
Executive's position, the Executive will be paid an amount equal to six months
severance or the time remaining on this Agreement, which ever is greater.

If the Executive chooses to leave employment prior to the expiration of this
Agreement, there will be no retention payments made.

This Agreement may be renewed at the option of the Corporation.

                                       8

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