Document:

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                                                                   EXHIBIT 10.15

                               SALES VISION, INC.

                           STOCK RESTRICTION AGREEMENT

                  THIS AGREEMENT is made as of this 13th day of May, 1999, by
and among Sales Vision, Inc., a North Carolina corporation (the "Company"), and
Wells Tiedeman ("Stockholder").

                                    RECITALS

                  WHEREAS, Stockholder is the holder of record of nine hundred
(900) shares of Common Stock of the Company (the "Purchased Shares") 750 of
which Stockholder purchased from the Company on August 15, 1995 at an aggregate
purchase price of SEVEN HUNDRED FIFTY DOLLARS ($750) (the "Aggregate Purchase
Price") and 150 of which were transferred to him by other stockholders on May
12, 1999;

                  WHEREAS, effective May __, 1999, the Company effected a split
of the outstanding shares of its Common Stock such that each share of its Common
Stock was automatically converted into fifty-six (56) shares of Series A
Preferred Stock and four hundred forty-four (444) shares of Common Stock;

                  WHEREAS, the Purchased Shares were fully vested and not
subject to repurchase by the Company;

                  WHEREAS, Stockholder is a party to that certain Stock Purchase
Agreement by and among the Investors and the Selling Stockholders (as defined
therein) pursuant to which Stockholder sold all of such Stockholder's fifty
thousand four hundred (50,400) shares of Series A Preferred Stock to the
Investors;

                  WHEREAS, after giving effect to the Sale of Series A Preferred
Stock to the Investors, Stockholder now holds three hundred ninety-nine thousand
six hundred (399,600) shares of the Company's Common Stock (the "Common
Shares"); and

                  WHEREAS, in order to induce the Company to enter into a sale
of Series A Preferred Stock with certain investors, Stockholder hereby agrees to
the imposition of contractual restrictions with respect to Stockholder's Common
Shares, and Stockholder and the Company hereby agree that this Agreement shall
govern the rights of the Company to repurchase such Common Shares according to
the vesting schedule defined herein;

                  NOW, THEREFORE, in consideration of the mutual promises and
covenants set forth herein, the parties hereby agree as follows:

         A.       RESTRICTIONS ON COMMON SHARES AND STOCK CERTIFICATE

                  1. Stock Restrictions and Delivery of Certificate. Stockholder
has previously purchased from the Company the Common Shares, and Stockholder now
hereby agrees to the imposition of certain contractual restrictions on the
Common Shares. Stockholder shall deliver to the Company, subject to the terms
hereof, at the time of the execution of this Agreement, any previously issued
stock certificate representing the Common Shares and shall deliver to the
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Company concurrently therewith a duly-executed blank Assignment Separate from
Certificate (in the form attached hereto as Exhibit I) with respect to the
Common Shares.

                  2.       Legending of Certificate and Deposit into Escrow.
Upon receipt by the Company of the items in Section A.1 above, the Company shall
legend the stock certificate representing the Common Shares pursuant to the
terms of Section A.3 below and shall hold such stock certificate in escrow in
accordance with the provisions of this Agreement.

                  3.       Restrictive Legends. The stock certificate for the
Common Shares shall be endorsed with the following restrictive legends (in
addition to any previously existing legends):

                           "The shares represented by this certificate are
unvested and subject to certain repurchase rights granted to the Company and
accordingly may not be sold, assigned, transferred, encumbered, or in any manner
disposed of except in conformity with the terms of a written agreement between
the Company and the registered holder of the shares (or the predecessor in
interest to the shares). A copy of such agreement is maintained at the Company's
principal corporate offices"

                           "The Shares represented hereby have not been
registered under the Securities Act of 1933, as amended, and may not be sold,
pledged or otherwise transferred without an effective registration thereof under
such Act or an opinion of counsel, satisfactory to the Company and its counsel,
that such registration is not required."

                  4.       Stockholder Rights. Until such time as the Company
exercises the Repurchase Right, Stockholder (or any successor in interest) shall
have all the rights of a stockholder (including voting, dividend and liquidation
rights) with respect to the Common Shares, including the Common Shares held in
escrow hereunder, subject, however, to the transfer restrictions of Article B.

         B.       TRANSFER RESTRICTIONS

                  1.       Restriction on Transfer. Except for any Permitted
Transfer, Stockholder shall not transfer, assign, encumber or otherwise dispose
of any of the Common Shares that are subject to the Repurchase Right (as
hereinafter defined). In addition, Common Shares that are released from the
Repurchase Right shall not be transferred, assigned, encumbered or otherwise
disposed of in contravention of the market stand-off provisions of this
Agreement.

                  2.       Transferee Obligations. Each person (other than the
Company) to whom the Common Shares are transferred by means of a Permitted
Transfer must, as a condition precedent to the validity of such transfer,
acknowledge in writing to the Company that such person is bound by the
provisions of this Agreement and the Right of First Refusal and Co-Sale
Agreement by and among the Company, the Founders (as defined therein) and the
Purchasers (as defined therein) dated as of the date hereof (the "Co-Sale
Agreement"), and that the transferred shares are subject to the Repurchase Right
and the rights set forth in the Co-Sale Agreement to the same extent such shares
would be so subject if retained by Stockholder.

                  3.       Market Stand-Off. In connection with any underwritten
public offering by the Company of its equity securities pursuant to an effective
registration statement filed under the Securities Act of 1933, as amended,
including the Company's initial public offering, the Stockholder shall not
directly or indirectly sell, make any short sale of, loan, hypothecate,

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pledge, offer, grant or sell any option or other contract for the purchase of,
purchase any option or other contract for the sale of, or otherwise dispose of
or transfer, or agree to engage in any of the foregoing transactions with
respect to, any Common Shares without the prior written consent of the Company
or its underwriters. Such restriction (the "Market Stand-Off") shall be in
effect for such period of time following the date of the final prospectus for
the offering as may be requested by the Company or such underwriters. In no
event, however, shall such period exceed 180 days. The Market Stand-Off shall in
any event terminate two years after the date of the Company's initial public
offering. In the event of the declaration of a stock dividend, a spin-off, a
stock split, an adjustment in conversion ratio, a recapitalization or a similar
transaction affecting the Company's outstanding securities without receipt of
consideration, any new, substituted or additional securities which are by reason
of such transaction distributed with respect to any Common Shares subject to the
Market Stand-Off, or into which such Common Shares thereby become convertible,
shall immediately be subject to the Market Stand-Off. In order to enforce the
Market Stand-Off, the Company may impose stop-transfer instructions with respect
to the Common Shares until the end of the applicable stand-off period. The
Company's underwriters shall be beneficiaries of the agreement set forth in this
Subsection B.3. This Subsection B.3 shall not apply to Common Shares registered
in the public offering under the Securities Act of 1933, as amended, and the
Stockholder shall be subject to this Subsection B.3 only if the directors and
officers of the Company are subject to similar arrangements.

         C.       REPURCHASE RIGHT

                  1.       Grant. The Company is hereby granted the right (the
"Repurchase Right"), exercisable at any time during the thirty (30) day period
following the date Stockholder resigns from Service for any reason or is
terminated by the Company for Good Cause, to repurchase at $4.039 per share
("Repurchase Price") all or any portion of the Common Shares in which
Stockholder is not, at the time of his cessation of Service, vested in
accordance with the Vesting Schedule set forth in Paragraph C.3 herein (such
shares to be hereinafter referred to as the "Unvested Shares"):

                  2.       Exercise of the Repurchase Right. The Repurchase
Right shall be exercisable by written notice delivered to each Owner prior to
the expiration of the thirty (30) day exercise period. The notice shall indicate
the number of Unvested Shares to be repurchased and the date on which the
repurchase is to be effected, such date to be not more than thirty (30) days
after the date of such notice. The certificates representing the Unvested Shares
to be repurchased shall be delivered to the Company prior to the close of
business on the date specified for the repurchase. Concurrently with the receipt
of such stock certificates, the Company shall pay to Owner, in cash or cash
equivalents (including the cancellation of any purchase-money indebtedness), an
amount equal to the Repurchase Price for the Unvested Shares that are to be
repurchased from Owner.

                  3.       Termination of the Repurchase Right. The Repurchase
Right shall terminate with respect to any Unvested Shares for which it is not
timely exercised under Paragraph C.2 herein. In addition, the Repurchase Right
shall terminate and cease to be exercisable with respect to any and all Common
Shares in which Stockholder vests in accordance with the following vesting
schedule (the "Vesting Schedule"):

                           Thirty percent (30%) of the Common Shares shall not
                  be subject to the Company's Repurchase Right. Stockholder
                  shall acquire a vested interest in and the Company's
                  Repurchase Right will accordingly lapse with respect to the
                  remaining seventy percent (70%) of the Common Shares

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                  ("Unvested Shares") in successive equal monthly installments
                  upon Stockholder's completion of each of the twenty-four (24)
                  months of Service measured from and after May __, 1999 (the
                  "Vesting Date").

All Common Shares as to which the Repurchase Right lapses shall, however, remain
subject to any market stand-off provisions set forth in this Agreement and to
the provisions of the Co-Sale Agreement.

                  4.       Recapitalization. Any new, substituted or additional
securities or other property (including cash paid other than as a regular cash
dividend), which is by reason of any Recapitalization distributed with respect
to the Common Shares, shall be immediately subject to the Repurchase Right, but
only to the extent the Common Shares are at the time covered by such right.
Appropriate adjustments to reflect such distribution shall be made to the number
and/or class of Common Shares subject to this Agreement and to the price per
share to be paid upon the exercise of the Repurchase Right in order to reflect
the effect of any such Recapitalization upon the Company's capital structure.

                  5.       Corporate Transaction.

                           To the extent the Repurchase Right remains in effect
following a Corporate Transaction, such right shall apply to the new capital
stock or other property (including any cash payment) received in exchange for
the Unvested Shares in consummation of the Corporate Transaction, but only to
the extent the Unvested Shares are at the time covered by such right.
Appropriate adjustments shall be made to the price per share payable upon
exercise of the Repurchase Right to reflect the effect of the Corporate
Transaction upon the Company's capital structure.

         D.       ESCROW

                  1.       Deposit. Upon issuance, the certificates for the
Common Shares that are subject to the Repurchase Right shall be deposited in
escrow with the Company to be held in accordance with the provisions of this
Article D. Each deposited certificate shall be accompanied by a duly-executed
Assignment Separate from Certificate in the form of Exhibit I. The deposited
certificates, together with any other assets or securities from time to time
deposited with the Company pursuant to the requirements of this Agreement, shall
remain in escrow until such time or times as the certificates (or other assets
and securities) are to be released or otherwise surrendered for cancellation in
accordance with Paragraph D.3. Upon delivery of the certificates (or other
assets and securities) to the Company, Stockholder shall be issued a receipt
acknowledging the number of Common Shares (or other assets and securities)
delivered in escrow.

                  2.       Recapitalization/Reorganization. Any new, substituted
or additional securities or other property which is by reason of any
Recapitalization or Reorganization distributed with respect to the Common Shares
shall be immediately delivered to the Company to be held in escrow under this
Article D, but only to the extent the Common Shares are at the time subject to
the escrow requirements hereunder. However, all regular cash dividends on the
Common Shares (or other securities at the time held in escrow) shall be paid
directly to Owner and shall not be held in escrow.

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                  3.       Release/Surrender. The Common Shares, together with
any other assets or securities held in escrow hereunder, shall be subject to the
following terms relating to their release from escrow or their surrender to the
Company for repurchase and cancellation:

                           (a)      Should the Company elect to exercise the
Repurchase Right with respect to any Unvested Shares, then the escrowed
certificates for those Unvested Shares (together with any other assets or
securities attributable thereto) shall be surrendered to the Company
concurrently with the payment to Owner of an amount equal to the aggregate
Repurchase Price for such Unvested Shares, and Owner shall cease to have any
further rights or claims with respect to such Unvested Shares (or other assets
or securities attributable thereto).

                           (b)      As the Unvested Shares (or any other assets
or securities attributable thereto) vest in accordance with the Vesting
Schedule, the certificates for those vested shares (as well as all other vested
assets and securities) shall be released from escrow upon Owner's request, but
not more frequently than once every six (6) months; provided, however, that the
failure to release the certificates for any Vested Shares solely for
administrative reasons only shall not affect such shares' status as Vested
Shares.

                           (c)      All Common Shares (or other assets or
securities) released from escrow shall nevertheless remain subject to (i) the
Company's and the Purchasers first refusal right and the Purchasers' co-sale
rights under the Co-Sale Agreement, to the extent such rights have not otherwise
lapsed, and (ii) the market stand-off provisions of this Agreement, until such
provisions terminate.

         E.       SPECIAL TAX ELECTION

                  The imposition of the Repurchase Right under this Agreement on
the Unvested Shares may result in adverse tax consequences that may be avoided
or mitigated by filing an election under Code Section 83(b). Such election must
be filed within thirty (30) days after the date of this Agreement. A description
of the tax consequences applicable to the imposition of the Repurchase Right on
the Common Shares and the form for making the Code Section 83(b) election are
set forth in Exhibit II. STOCKHOLDER SHOULD CONSULT WITH HIS TAX ADVISOR TO
DETERMINE THE TAX CONSEQUENCES OF EXECUTING THIS AGREEMENT AND THE ADVANTAGES
AND DISADVANTAGES OF FILING THE CODE SECTION 83(b) ELECTION. STOCKHOLDER
ACKNOWLEDGES THAT IT IS STOCKHOLDER'S SOLE RESPONSIBILITY, AND NOT THE
COMPANY'S, TO FILE A TIMELY ELECTION UNDER CODE SECTION 83(b), EVEN IF
STOCKHOLDER REQUESTS THE COMPANY OR ITS REPRESENTATIVES TO MAKE THIS FILING ON
HIS BEHALF.

         F.       GENERAL PROVISIONS

                  1.       No Employment or Service Contract. Nothing in this
Agreement shall confer upon Stockholder any right to continue in Service for any
period of specific duration or interfere with or otherwise restrict in any way
the rights of the Company (or any Parent or Subsidiary employing or retaining
Stockholder) or of Stockholder, which rights are hereby expressly reserved by
each, to terminate Stockholder's Service at any time for any reason, with or
without cause.

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                  2.       Notices. Any notice required or permitted to be given
under this Agreement shall be given in writing and shall be deemed effective
upon personal delivery, upon delivery by confirmed facsimile or electronic
transmission (with duplicate original sent by U.S. mail) or two (2) days after
deposit in the U.S. mail, registered or certified, postage prepaid and properly
addressed to the party to be notified at the address indicated below such
party's signature line on this Agreement or at such other address as such party
may designate by ten (10) days advance written notice (under the terms of this
paragraph) to all other parties to this Agreement.

                  3.       No Waiver. The failure of the Company in any instance
to exercise the Repurchase Right shall not constitute a waiver of any other
repurchase rights and/or rights of first refusal that may subsequently arise
under the provisions of this Agreement, the Stock Purchase Agreement or any
other agreement between the Company and Stockholder or Stockholder's spouse. No
waiver of any breach or condition of this Agreement shall be deemed to be a
waiver of any other or subsequent breach or condition, whether of like or
different nature.

                  4.       Cancellation of Shares. If the Company shall make
available, at the time and place and in the amount and form provided in this
Agreement, the consideration for the Common Shares to be repurchased in
accordance with the provisions of this Agreement, then from and after such time,
the person from whom such shares are to be repurchased shall no longer have any
rights as a holder of such shares (other than the right to receive payment of
such consideration in accordance with this Agreement). Such shares shall be
deemed purchased in accordance with the applicable provisions hereof, and the
Company shall be deemed the owner and holder of such shares, whether or not the
certificates therefor have been delivered as required by this Agreement.

         G.       MISCELLANEOUS PROVISIONS

                  1.       Further Actions. The parties hereby agree to take
whatever additional actions and execute whatever additional documents they may
deem necessary or advisable in order to carry out or effect one or more of the
obligations or restrictions imposed on either of them or on the Common Shares
pursuant to the provisions of this Agreement.

                  2.       Amendments and Waivers. This Agreement represents the
entire understanding of the parties with respect to the subject matter hereof
and supersedes all previous understandings, whether written or oral. This
Agreement may only be amended with the written consent of Stockholder and the
Company, or the successors or assigns of the foregoing, and no oral waiver or
amendment shall be effective under any circumstances whatsoever.

                  3.       Governing Law. This Agreement shall be governed by,
and construed in accordance with, the laws of the State of North Carolina
without resort to that State's conflict-of-laws rules.

                  4.       Counterparts. This Agreement may be executed in
counterparts, each of which shall be deemed to be an original, but all of which
together shall constitute one and the same instrument.

                  5.       Successors and Assigns. The terms and provisions of
this Agreement shall inure to the benefit of, and be binding upon, the Company
and its successors and assigns and upon Stockholder, Stockholder's permitted
assigns and legal representatives, heirs and legatees of Stockholder's estate,
whether or not any such person shall have become a party to this Agreement and
have agreed in writing to join herein and be bound by the terms hereof.

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                  6.       Titles and Subtitles. The titles and subtitles used
in this Agreement are used for convenience only and are not to be considered in
construing or interpreting this Agreement.

                  7.       Severability. If one or more provisions of this
Agreement are held to be unenforceable under applicable law, such provision
shall be excluded from this Agreement and the balance of the Agreement shall be
interpreted as if such provision were so excluded and shall be enforceable in
accordance with its terms.

                  8.       Conflicts. In the event that the terms of this
Agreement conflict or are inconsistent with the terms of any other agreement,
written or oral, relating to the subject matter hereof between the Company and
Stockholder, the terms of this Agreement shall control.

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                  IN WITNESS WHEREOF, the parties have executed this Agreement
on the date first indicated above.

                                       SALES VISION, INC.:

                                       /s/ THOMAS FEDELL
                                       ------------------------------------

                                       President
                                       Title

                                       Address:
                                       6000 Fairview Rd.  Suite 1180
                                       Charlotte NC 28210

                                       STOCKHOLDER: 1

                                       /s/ J. WELLS TIEDEMAN
                                       ------------------------------------
                                              Wells Tiedeman

                                       Address: 717 Bethune Pl.
                                                Matthews NC 28105

1        I have received, completed, executed and retained the Section 83(b)
election that was attached hereto as Exhibit III. I understand that I, and not
the Company, will be responsible for completing the form and filing the election
with the appropriate office of the federal and state tax authorities and that if
such filing is not completed within thirty (30) days after the date of this
Agreement, I will forfeit the significant tax benefits of Section 83(b). I
understand further that such filing should be made by registered or certified
mail, return receipt requested, and that I must retain two (2) copies of the
completed form for filing with my state and federal tax returns for the current
tax year and an additional copy for my records.
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                            INSTRUCTION TO EXHIBIT I:

Please do not fill in any blanks other than the signature line. Please sign
exactly as you would like your name to appear on the issued stock certificate.
The purpose of this assignment is to enable the Company to exercise the
Repurchase Right without requiring additional signatures on the part of
Stockholder.
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                                    EXHIBIT I
                      ASSIGNMENT SEPARATE FROM CERTIFICATE

                  FOR VALUE RECEIVED, ___________ hereby sells, assigns and
transfers unto Sales Vision, Inc. (the "Company") three hundred ninety-nine
thousand six hundred (399,600) shares of the Common Stock of the Company
standing in his name on the books of the Company represented by Certificate
Number(s) _____________ herewith and does hereby irrevocably constitute and
appoint _____________________ his attorney-in-fact to transfer such stock on the
books of the Company with full power of substitution in the premises.

Dated: _______________

                                          --------------------------------------
                                          Signature

         This Assignment Separate from Certificate was executed in conjunction
with the terms of the Stock Restriction Agreement by and between the above
assignor and Sales Vision, Inc. dated May ___, 1999.
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                                   EXHIBIT II

                       FEDERAL INCOME TAX CONSEQUENCES AND
                           SECTION 83(b) TAX ELECTION

         I.       Federal Income Tax Consequences and Section 83(b) Election.
Under Section 83 of the Internal Revenue Code of 1986, as amended (the "Code"),
the excess of the Fair Market Value of the Common Shares, on the date any
forfeiture restrictions applicable to such shares lapse, over the Purchase Price
paid for such shares will be reportable as ordinary income on the lapse date.
For this purpose, the term "forfeiture restrictions" includes the right of the
Company to repurchase the Common Shares pursuant to the Repurchase Right.
However, Stockholder may elect under Code Section 83(b) to be taxed at the time
the Common Shares become subject to forfeiture restrictions, rather than when
and as such Common Shares cease to be subject to such forfeiture restrictions.
Such election must be filed with the Internal Revenue Service within thirty (30)
days after the date of this Agreement. Even if the Fair Market Value of the
Common Shares on the date of this Agreement equals the Purchase Price paid (and
thus no tax is payable), the election must be made to avoid adverse tax
consequences in the future. The form for making this election is attached as
Exhibit III. FAILURE TO MAKE THIS FILING WITHIN THE APPLICABLE THIRTY (30) DAY
PERIOD WILL RESULT IN THE RECOGNITION OF ORDINARY INCOME BY STOCKHOLDER AS THE
FORFEITURE RESTRICTIONS LAPSE.
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                                   EXHIBIT III

                        PROTECTIVE SECTION 83(b) ELECTION

                  This statement is being made under Section 83(b) of the
Internal Revenue Code, pursuant to Treas. Reg. Section 1.83-2.

(10)     The taxpayer who performed the services is:

         Name:             Wells Tiedeman

         Address:          717 Bethune Pl., Matthews, North Carolina 28105

         Taxpayer Ident. No.:

(11)     The property with respect to which the election is being made is
                                        shares of Common Stock of Sales Vision,
         Inc. The taxpayer believes that a Section 83(b) election is not
         necessary because the taxpayer owned the stock initially without a
         substantial risk of forfeiture, but the election is being made in case
         the Service asserts that there has been a constructive exchange.

(12)     The property was issued on May 13, 1999.

(13)     The taxable year in which the election is being made is the calendar
         year 1999.

(14)     The property is subject to a repurchase right pursuant to which the
         issuer has the right to acquire the property at the original purchase
         price if for any reason taxpayer's employment with the issuer is
         terminated. The issuer's repurchase right lapses in a series of monthly
         installments over a two (2)-year period ending on May 13, 2001

(15)     The fair market value at the time of transfer (determined without
         regard to any restriction other than a restriction which by its terms
         will never lapse) is $___ per share.

(16)     The amount paid for such property is $___  per share.

(17)     A copy of this statement was furnished to Sales Vision, Inc. for whom
         taxpayer rendered the services underlying the transfer of property.

(18)     This statement is executed on May 13, 1999.

----------------------------------     -----------------------------------------
Spouse (if any)                        Taxpayer

This election must be filed with the Internal Revenue Service Center with which
taxpayer files his or her Federal income tax returns and must be made within
thirty (30) days after the execution date of the Stock Purchase Agreement. This
filing should be made by registered or certified mail, return receipt requested.
Purchaser must retain two (2) copies of the completed form for filing with his
or her Federal and state tax returns for the current tax year and an additional
copy for his or her records.
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                                    APPENDIX

The following definitions shall be in effect under the Agreement:

1.       AGGREGATE PURCHASE PRICE shall have the meaning assigned to such term
         in the Recitals.

2.       AGREEMENT shall mean this Stock Restriction Agreement.

3.       BOARD shall mean the Company's Board of Directors.

4.       CODE shall mean the Internal Revenue Code of 1986, as amended.

5.       COMMON SHARES shall have the meaning assigned to such term in the
         Recitals.

6.       COMMON STOCK shall mean the Company's common stock.

7.       COMPANY shall mean Sales Vision, Inc., a North Carolina corporation.

8.       CORPORATE TRANSACTION shall mean either of the following
         stockholder-approved transactions:

         (i)      a merger or consolidation in which securities possessing more
                  than fifty percent (50%) of the total combined voting power of
                  the Company's outstanding securities are transferred to a
                  person or persons different from the persons holding those
                  securities immediately prior to such transaction, or

         (ii)     the sale, transfer or other disposition of all or
                  substantially all of the Company's assets in complete
                  liquidation or dissolution of the Company.

9.       FAIR MARKET VALUE of a share of Common Stock on any relevant date,
         prior to the initial public offering of the Common Stock, shall be
         determined by the Board after taking into account such factors as
         it shall deem appropriate.

10.      GOOD CAUSE shall mean Stockholder's unauthorized use or disclosure of
         the confidential information or trade secrets of the Company which use
         causes material harm to the Company, Stockholder's conviction of a
         felony under the laws of the United States or any state thereof,
         Stockholder's gross misconduct, or Stockholder's continued failure to
         perform assigned duties for 45 days after receiving written
         notification from the Board. The foregoing definition shall not be
         deemed to be inclusive of all the acts or omissions which the Company
         may consider as grounds for dismissal or discharge.

11.      OWNER shall mean Stockholder and all subsequent holders of the Common
         Shares who derive their chain of ownership through a Permitted Transfer
         from Stockholder.

12.      PARENT shall mean any corporation (other than the Company) in an
         unbroken chain of corporations ending with the Company, provided each
         corporation in the unbroken chain (other than the Company) owns, at the
         time of the determination, stock possessing fifty
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         percent (50%) or more of the total combined voting power of all classes
         of stock in one of the other corporations in such chain.

13.      PERMITTED TRANSFER shall mean (i) a gratuitous transfer of the Common
         Shares, provided and only if Stockholder obtains the Company's prior
         written consent to such transfer, (ii) a transfer of title to the
         Common Shares effected pursuant to Stockholder's will or the laws of
         intestate succession following Stockholder's death or (iii) a transfer
         to the Company in pledge as security for any purchase-money
         indebtedness incurred by Stockholder in connection with the acquisition
         of the Common Shares.

14.      PURCHASE PRICE shall mean the purchase price per share as calculated by
         dividing the Aggregate Purchase Price by the total number of Common
         Shares.

15.      RECAPITALIZATION shall mean any stock split, stock dividend,
         recapitalization, combination of shares, exchange of shares or other
         change affecting the Company's outstanding Common Stock as a class
         without the Company's receipt of consideration.

16.      REORGANIZATION shall mean any of the following transactions:

         (i)      a merger or consolidation in which the Company is not the
                  surviving entity,

         (ii)     a sale, transfer or other disposition of all or substantially
                  all of the Company's assets,

         (iii)    a reverse merger in which the Company is the surviving entity
                  but in which the Company's outstanding voting securities are
                  transferred in whole or in part to a person or persons
                  different from the persons holding those securities
                  immediately prior to the merger, or

         (iv)     any transaction effected primarily to change the state in
                  which the Company is incorporated or to create a holding
                  company structure.

17.      REPURCHASE RIGHT shall mean the right granted to the Company in
         accordance with Article C.

18.      SERVICE shall mean the provision of services to the Company (or any
         Parent or Subsidiary) by a person in his or her capacity as an
         employee, subject to the control and direction of the employer entity
         as to both the work to be performed and the manner and method of
         performance.

19.      SUBSIDIARY shall mean any corporation (other than the Company) in an
         unbroken chain of corporations beginning with the Company, provided
         each corporation (other than the last corporation) in the unbroken
         chain owns, at the time of the determination, stock possessing fifty
         percent (50%) or more of the total combined voting power of all classes
         of stock in one of the other corporations in such chain.

20.      VESTING SCHEDULE shall mean the vesting schedule specified in Paragraph
         C.3.

21.      UNVESTED SHARES shall have the meaning assigned to such term in
         Paragraph C.1.

                                       2<PAGE>   1
                                                                   EXHIBIT 10.16

                          FORM OF EMPLOYMENT AGREEMENT

         This Agreement ("Agreement") is made and entered into this the ____ day
of _________, 1999, by and between YOUcentric, Inc. (formerly Sales Vision,
Inc.), a North Carolina corporation (the "Company") and ____________
("Employee").

         WHEREAS, the Company is engaged in the business of sales force
automation;

         WHEREAS, the Company is entering into a certain Series A Stock Purchase
Agreement ("Purchase Agreement") with affiliates of Technology Crossover
Ventures ("Investor");

         WHEREAS, this Agreement is in partial consideration for Investor
entering into the Purchase Agreement and related agreements with the Company and
Employee.

         NOW, THEREFORE, for good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, the parties hereto agree as
follows:

1.       Position and Responsibilities. Employee shall be employed as of
___________ ___, 1999 as ____________, or in such other capacity as may be
designated by the Company from time to time. While so employed, Employee agrees
to devote his full time and attention to carrying out his duties and
responsibilities under this Agreement and shall use his best efforts, skills and
abilities to further the interests of the Company. Employee agrees to comply
with all policies, standards and regulations of the Company now existing or
hereafter promulgated.

2.       Noncompetition.

         2.1 It is recognized and understood by the parties hereto that
Employee, through his association with the Company as a employee, shall acquire
a considerable amount of knowledge and good will with respect to the business of
the Company, which knowledge and goodwill are extremely valuable to the Company
and which would be extremely detrimental to the Company if used by Employee to
compete with the Company. It is, therefore, understood and agreed that, because
of the nature of the business of the Company, it is necessary to afford fair
protection to the Company from such unfair competition by Employee.
Consequently, Employee covenants and agrees that during the entire Restricted
Period (as defined in Section 2.5 hereof, including any extensions of the
Restricted Period for a period of time equal to any period(s) of time during
which Employee is violating his covenants under this Section 2 or any period(s)
of time during which the Company is pursuing legal action to enforce Employee's
covenants under this Section 2) Employee shall not compete (as defined in
Section 2.2 hereof), directly or indirectly, with the Company by engaging in any
line of business (as defined in Section 2.3 hereof) in which on the
<PAGE>   2
Termination Date (as defined in Section 2.6 hereof) the Company is engaged, or
is planning to engage, in any Prohibited Location (as defined in Section 2.4
hereof).

         2.2 The terms "Compete" and "Competition," as used herein, shall be
deemed to include, without limitation, becoming or being an employee, owner,
partner, consultant, agent, stockholder, Employee, officer of any person,
partnership, firm, Company or other entity (other than the Company) which
engages directly in (i) the business of sales force automation and/or (ii) any
other business conducted by the Company immediately prior to the date of
termination of Employee's employment or in which the Company shall at the
Termination Date be actively preparing to enter. Notwithstanding the foregoing,
ownership of five (5%) percent or less of any class of securities of an entity
shall not constitute competition with the Company.

         2.3 The phrases "engage in a business" or "engage in a line of
business" and similar phrases shall be deemed to include those aspects of
marketing or otherwise selling products or services, researching, writing,
developing, designing, programming, distributing, testing or manufacturing
products or services, providing technical services, developing software,
administering networks or databases, or otherwise preparing to market, sell or
research products or services which Employee performed for the Company in the
one (1) year period prior to the Termination Date.

         2.4 The term "Prohibited Location" means any or all of the following
geographic areas: (i) anywhere within the United States; (ii) anywhere within
North Carolina; and (iii) anywhere within fifty (50) miles of Charlotte, North
Carolina.

             With respect to the covenant contained in this Section 2, it is
acknowledged by the Employee that the Company's competition in providing sales
force automation products and services is located throughout the nation and
competes in a nationwide market, and that unfair competition can only be
prevented by enforcing this specific covenant in these prohibited locations
specifically set forth in Section 2.4.

         2.5 The term "Restricted Period" shall mean the period commencing on
the date of this Agreement and ending on the one (1) year anniversary of the
Termination Date as defined in Section 2.6; provided that, the Restricted Period
shall be extended for a period of time equal to any period(s) of time during
which the Company is pursuing legal action to enforce Employee's covenants under
Section 2.

         2.6 The term "Termination Date" means the date on which the Employee's
employment with the Company terminates for any reason or no reason.

3.       Non-Solicitation/Interference.

                                       2
<PAGE>   3

         3.1 During the entire Restricted Period (as defined in Section 2.5
hereof, including any extensions of the Restricted Period for a period of time
equal to any period(s) of time during which Employee is violating his covenants
under this Section 3 or any period(s) of time during which the Company is
pursuing legal action to enforce Employee's covenants under this Section 3),
Employee shall not, directly or indirectly, solicit, interfere with, or seek to
interfere with the relationship between the Company and any customers of the
Company, in any Prohibited Location (as defined in Section 2.4 hereof).

         3.2 During the entire Restricted Period (as defined in Section 2.5
hereof, including any extensions of the Restricted Period for a period of time
equal to any period(s) of time during which Employee is violating his covenants
under this Section 3 or any period(s) of time during which the Company is
pursuing legal action to enforce Employee's covenants under this Section 3),
Employee shall not, directly or indirectly, hire, contract with, solicit, induce
or attempt to influence, any individual or entity who is an employee,
contractor, agent or representative of the Company to terminate or otherwise
impair his/her employment or relationship with the Company, in any Prohibited
Location (as defined in Section 2.4 hereof).

4.       Remedies. Employee acknowledges and agrees that any breach of the
foregoing provisions of this Agreement will result in irreparable damage and
continuing injury to the Company. Therefore, in the event of any breach or
threatened breach of any of the foregoing provisions of this Agreement by
Employee, Employee acknowledges and agrees that the Company shall be entitled,
without limiting any other available legal or equitable remedy (whether
conferred by statute or otherwise), to an injunction to be issued by any court
of competent jurisdiction enjoining and restraining the Employee from committing
any violation or threatened violation of this Agreement, and Employee hereby
consents to the issuance of such injunction. The Company shall not be required
to post any bond to obtain any such injunction. The Employee agrees that all
remedies available to the Company by reason of a breach of any of the foregoing
provisions of this Agreement are cumulative and that none is exclusive and that
all remedies may be exercised concurrently or consecutively at the option of the
Company, as the case may be.

5.       Reasonableness. Employee acknowledges and agrees that the foregoing
covenants and provisions of this Agreement are reasonably necessary for the
protection of the Company and that such covenants and provisions are reasonably
limited with respect to the activities prohibited, the duration thereof, the
geographical area thereof, the scope thereof and the effect on the Employee and
the general public. Employee further acknowledges and agrees that the purpose
and effect of such restrictive covenants and provisions is solely to protect the
Company for a limited period of time from unfair competition by the Employee,
and that the Employee's employment with the Company is conditioned upon the
Employee agreeing to abide by and be bound by all of the covenants and
provisions contained in this Agreement.

                                       3
<PAGE>   4

6.       Full Enforcement. If any part of any covenant or provision contained in
this Agreement is determined by a court of competent jurisdiction, or by any
arbitration panel to which a dispute is submitted, to be invalid, illegal or
incapable of being enforced, then the court or arbitration panel so deciding
shall interpret such provisions in a manner so as to enforce them to the fullest
extent of the law.

7.       Severability. The provisions of this Agreement shall be deemed
severable, and the invalidity or unenforceability of any provision (or part
thereof) of this Agreement shall in no way affect the validity or enforceability
of any other provisions (or remaining part thereof). Without limiting the
foregoing, in the event the restrictions on interference and solicitation as set
forth in Section 3 or the geographic scope as set forth in Section 2 are
determined to be invalid or unenforceable, the provisions of these Sections
shall be deemed severable, and the invalidity or unenforceability of any
provision (or part thereof) shall in no way effect the validity or
enforceability of any other provision (or remaining part thereof).

8.       Entire Agreements. This Agreement supersedes all prior agreements and
understandings, oral or written, between the Company and Employee with respect
to the subject matter hereof (but not any Confidentiality and/or Assignment of
Inventions Agreement to which the Company and Employee may be parties).

9.       Amendments. No change, modification, termination or attempted waiver of
any of the provisions of this Agreement shall be binding upon any party hereto
unless reduced to writing and signed by the party against whom enforcement is
sought.

10.      Waiver. Failure to insist upon strict compliance with any of the terms,
covenants or conditions hereof shall not be deemed a waiver of such terms,
covenants or conditions, nor shall any waiver or relinquishment or any right or
power granted hereunder of any particular time be deemed a waiver or
relinquishment of such rights or powers at any time or times.

11.      Counterparts. Any number of counterparts of this Agreement may be
signed and delivered, each of which shall be considered an original and all of
which, together, shall constitute one and the same instrument.

12.      Governing Law. This Agreement shall be governed by and construed in
accordance with the laws of the State of North Carolina, without reference to
its conflict of law provisions.

13.      Venue. Any litigation under this Agreement may be brought by the
Company in the State of North Carolina, notwithstanding that Employee is not at
that time a resident of the State of North Carolina and cannot be served process
within that state. Employee hereby irrevocably consents to the jurisdiction of
the courts of North Carolina (whether federal or state courts) over his or her
person.

                                       4
<PAGE>   5

14.      Binding Effect. The provisions of this Agreement shall be binding upon
and shall inure to the benefit of the parties hereto and their heirs, assigns
and successors in interest.

15.      Notices. Any notice required to be given hereunder shall be sufficient
if in writing and sent by certified or registered mail, postage prepaid, return
receipt requested. In case of Employee, to Employee's address as shown on the
Company's records, and in the case of the Company, to its principal office in
the State of North Carolina.

16.      Headings. The headings contained in this Agreement are for reference
purposes only and shall not be deemed interpretation of this Agreement.

17.      Gender. The use of the masculine gender is for convenience only and
shall be deemed to refer to the applicable gender.

18.      Employment At Will. This Agreement is not intended to nor does it
create any employment contract for a specified term, and Employee's employment
may be terminated by either Employee or the Company at any time, with or without
cause. The Company shall have no liability to Employee in the event of said
termination, except for compensation accrued and unpaid at the time of
termination. Although Employee's job duties, title, compensation and benefits,
as well as the Company's personnel policies and procedures, may change from time
to time the "at will" nature of Employee's employment may only be changed in an
express written agreement signed by Employee and a duly authorized officer of
the Company.

19.      Survival. The provisions of this Agreement shall survive the
termination of Employee's employment for any reason or no reason.

         IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the date and year first above written.

EMPLOYEE:                                   YOUCENTRIC, INC.

___________________________ (SEAL)          By: _____________________________

                                            Name: ___________________________

___________________________                 Title: __________________________
Type or Print Name

                                       5

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