Document:

exv10w1w4

Exhibit 10.1.4

Pursuant to Instruction 2 to Item 601 of Regulation S-K, NeuStar, Inc. has filed an agreement with
the North American Portability Management LLC, as successor to Northeast Carrier Acquisition
Company, LLC, which is one of seven agreements that are substantially identical in all material
respects other than the parties to the agreements. North American Portability Management, LLC
succeeded to the interests of Northeast Carrier Acquisition Company, LLC and each of the other
entities listed below. The following list identifies the other parties to the six agreements that
have been omitted pursuant to Instruction 2 to Item 601:

	•	 	LNP, LLC (Midwest)
	 
	•	 	Southwest Region Portability Company, LLC
	 
	•	 	Western Region Telephone Number Portability, LLC
	 
	•	 	Southeast Number Portability Administration Company, LLC
	 
	•	 	Mid-Atlantic Carrier Acquisition Company, LLC
	 
	•	 	West Coast Portability Services, LLC

Amendment No. 75 (NE)

SOW: o  No

           þ  Yes

STATEMENT OF WORK NO. 75

UNDER

CONTRACTOR SERVICES AGREEMENT

FOR

NUMBER PORTABILITY ADMINISTRATION CENTER / SERVICE

MANAGEMENT SYSTEM

ELIMINATION OF DIAL-UP PORT TO NPAC NETWORK

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CONFIDENTIAL

 

 

Amendment No. 75 (NE)

SOW: o  No

          þ  Yes

STATEMENT OF WORK NO. 75

UNDER

CONTRACTOR SERVICES AGREEMENT

FOR

NUMBER PORTABILITY ADMINISTRATION CENTER/SERVICE MANAGEMENT

SYSTEM

Elimination of Dial-up Port to NPAC Network

1. PARTIES

This Statement of Work No. 75 (this “Statement of Work” or “SOW”) is entered into pursuant to
Article 13 and Article 30, and upon execution shall be a part of, the Contractor Services
Agreements for Number Portability Administration Center/Service Management System, as amended and
in effect immediately prior to the SOW Effective Date (each such agreement referred to individually
as the “Master Agreement” and collectively as the “Master Agreements”), by and between NeuStar,
Inc., a Delaware corporation (“Contractor”), and the North American Portability Management LLC, a
Delaware limited liability company (the “Customer”), as the successor in interest to and on behalf
of the Northeast Carrier Acquisition Company, LLC (the “Subscribing Customer”).

2. EFFECTIVENESS AND SUBSCRIBING CUSTOMERS

This Statement of Work shall be effective as of the last date of execution below (the “SOW
Effective Date”), conditioned upon execution by Contractor and Customer on behalf of all the
limited liability companies listed below for the separate United States Service Areas (the
“Subscribing Customers”).

	 	•	 	Mid-Atlantic Carrier Acquisition Company, LLC
	 
	 	•	 	LNP, LLC (Midwest)
	 
	 	•	 	Northeast Carrier Acquisition Company, LLC
	 
	 	•	 	Southeast Number Portability Administration Company, LLC
	 
	 	•	 	Southwest Region Portability Company, LLC
	 
	 	•	 	West Coast Portability Services, LLC
	 
	 	•	 	Western Region Telephone Number Portability, LLC

The number in the upper left-hand corner refers to this Statement of Work. Capitalized terms used
herein without definition or which do not specifically reference another agreement shall have the
meanings as defined in the Master Agreement.

3. CONSIDERATION RECITAL

In consideration of the terms and conditions set forth in this Statement of Work, and for other

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Amendment No. 75 (NE)

SOW: o  No

          þ  Yes

good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged,
Contractor and Customer agree as set forth in this Statement of Work.

4. SCOPE OF ADDITIONAL SERVICES

Contractor shall perform the Additional Services set forth herein. The Additional Services under
this SOW consist exclusively of the elimination of dial-up arrangements for low tech interface
(LTI) access to the NPAC network.

Upon the SOW Effective Date, NeuStar shall cease offering new dial-up access arrangements for LTI.
NeuStar shall withdraw all existing dial-up access arrangements for remaining LTI dial-up access
Users on the last day of the second full calendar month after the SOW Effective Date (such last day
of the second full calendar month after the SOW Effective Date, the “Dial-Up Elimination Date”).

NeuStar shall send a written communication to all inactive Users of dial-up access to the NPAC
within five (5) business days after the SOW Effective Date that informs such Users (a) that dial-up
access to the NPAC will be eliminated by the Dial-Up Elimination Date, (b) that NeuStar will cease
charging such User for dial-up access to the NPAC, (c) available methods for accessing the NPAC.

Upon elimination of dial-up access to the NPAC on the Dial-Up Elimination Date, NeuStar shall cease
charging for dial-up access to the NPAC. As of the Dial-Up Elimination Date, the entire entry for
the Service Element denominated “Dial-up Port to NPAC network” under the Monthly Charges Category
set forth in Schedule 1 of Exhibit E shall be deleted.

NeuStar shall, if necessary, modify the Functional Requirements Specification (FRS) to remove
dial-up access to the NPAC. The foregoing modification of the FRS may take place as part of a
modification of the FRS for other reasons.

5. OUT OF SCOPE SERVICES

This SOW contains the agreed upon terms and conditions that shall govern Contractor’s performance
of the Additional Services described herein. The Additional Services provided for in this SOW shall
not be interpreted, implied, or assumed to include any other service(s), including additional or
changed services, not specifically described in Article 4 (Scope of Additional Services) above. Any
and all requested or required services or change orders (hereinafter “Out of Scope Services”) may
be provided in accordance with Article 13 of the Master Agreement.

6. PROJECT PHASES

Contractor shall eliminate the Dial-up Port to the NPAC network no earlier than the Dial-Up
Elimination Date.

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Amendment No. 75 (NE)

SOW: o No

            þ Yes

7. APPLICABLE DOCUMENTS

The following internal documents are applicable to the Additional Services contemplated under this SOW:

þ
                Functional Requirements Specifications

None            Requirements Traceability Matrix

None            System Design

None            Detailed Design

None            Integration Test Plan

None            System Test Plan

None            NPAC Software Development Process Plan

þ                 User Documentation

Effective on the SOW Completion Date, the term Specifications as used in the Master Agreements
shall mean the Specifications as defined therein and as modified and amended pursuant to Statements
of Work under the Master Agreements through and including the Software release contemplated by this
Statement of Work.

8. IMPACTS ON MASTER AGREEMENT

None            Master Agreement

þ
                 Exhibit B Functional Requirements Specification

None            Exhibit C Interoperable Interface Specification

þ                  Exhibit E Pricing Schedules

None            Exhibit F Project Plan and Test Schedule

None            Exhibit G Service Level Requirements

None            Exhibit H Reporting and Monitoring Requirements

None            Exhibit J User Agreement Form

None            Exhibit K External Design

None            Exhibit L Infrastructure/Hardware

None            Exhibit M Software Escrow Agreement

None            Exhibit N System Performance Plan for NPAC/SMS Services

None            Disaster Recovery

None            Back Up Plans

None            Gateway Evaluation Process (Article 32 of Master Agreement)

9. COMPENSATION AND PAYMENT

There is no cost to the Subscribing Customer and the Users of the Subscribing Customer’s Service
Area for the performance of the Additional Services set forth herein.

10. MISCELLANEOUS

10.1 Except as specifically modified and amended hereby, all the provisions of the Master Agreement
and the User Agreements entered into with respect thereto, and all exhibits and schedules thereto,
shall remain unaltered and in full force and effect in accordance with their

CONFIDENTIAL

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Amendment No. 75 (NE)

SOW: oNo

            þYes

terms. From and after the SOW Effective Date hereof, any reference in the Master Agreement to
itself and any Article, Section or subsections thereof or to any Exhibit thereto, or in any User
Agreement to itself or to the Master Agreement and applicable to any time from and after the SOW
Effective Date hereof, shall be deemed to be a reference to such agreement, Article, Section,
subsection or Exhibit, as modified and amended by this. From and after the SOW Effective Date, this
Statement of Work shall be a part of the Master Agreement, including its Exhibits, and, as such,
shall be subject to the terms and conditions therein. Each of the respective Master Agreements with
respect to separate Service Areas remains an independent agreement regarding the rights and
obligations of each of the Parties thereto with respect to such Service Area, and neither this
Statement of Work nor any other instrument shall join or merge any Master Agreement with any other,
except by the express written agreement of the Parties thereto.

10.2 If any provision of this SOW is held invalid or unenforceable the remaining provision of this
SOW shall become null and void and be of no further force or effect. If by rule, regulation, order,
opinion or decision of the Federal Communications Commission or any other regulatory body having
jurisdiction or delegated authority with respect to the subject matter of this SOW or the Master
Agreement, this SOW is required to be rescinded or is declared ineffective or void in whole or
in part, whether temporarily, permanently or ab initio (an “Ineffectiveness
Determination”), immediately upon such Ineffectiveness Determination and without any
requirement on any party to appeal, protest or otherwise seek clarification of such Ineffectiveness
Determination, this SOW shall be rescinded and of no further force or effect retroactively to the
Amendment Effective Date. Consequently, the Master Agreement in effect immediately prior to the
Amendment Effective Date shall continue in full force and effect in accordance with its terms,
unchanged or modified in any way by this SOW. In the event of an Ineffectiveness Determination,
any amounts that would have otherwise been due and payable under the terms and conditions of the
Master Agreement, in effect immediately prior to the Amendment Effective Date (including, but not
limited to any adjustments necessary to retroactively re-price TN Porting Events under Exhibit E
from the Amendment Effective Date through the date of the Ineffectiveness Determination, or other
amounts or credits, to any party hereunder), shall be invoiced by Contractor at the earliest
practical Billing Cycle in accordance with the Master Agreement and shall be due and payable in
accordance with the applicable invoice therewith or shall be credited or applied for the benefit of
the Customer or any Allocated Payor in accordance with the Master Agreement.

10.3 This Statement of Work may be executed in two or more counterparts and by different parties
hereto in separate counterparts, with the same effect as if all parties had signed the same
document. All such counterparts shall be deemed an original, shall be construed together and shall
constitute one and the same instrument.

10.4 If at any time hereafter a Customer, other than a Customer that is a party hereto desires to
become a party hereto, such Customer may become a party hereto by executing a joinder agreeing to
be bound by the terms and conditions of this Statement of Work, as modified from time to time.

CONFIDENTIAL

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Amendment No. 75 (NE)

SOW: oNo

            þYes

10.5 This Statement of Work is the joint work product of representatives of Customer and
Contractor; accordingly, in the event of ambiguities, no inferences will be drawn against either
party, including the party that drafted this Statement of Work in its final form.

10.6 This Statement of Work sets forth the entire understanding between the Parties with regard to
the subject matter hereof and supercedes any prior or contemporaneous agreement, discussions,
negotiations or representations between the Parties, whether written or oral, with respect thereto.
The modifications, amendments and price concessions made herein were negotiated together and
collectively, and each is made in consideration of all of the other terms herein. All such
modifications, amendments and price concessions are interrelated and are dependent on each other.
No separate, additional or different consideration is contemplated with respect to the
modifications, amendments and price concessions herein.

[THIS SPACE INTENTIONALLY LEFT BLANK]

CONFIDENTIAL

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Amendment No. 75 (NE)

SOW: oNo

            þYes

IN WITNESS WHEREOF, the undersigned have executed this Statement of Work:

	 	 	 	 	 
	CONTRACTOR: NeuStar, Inc.

 	 
	By:  	/s/ Bradley D. Smith
 	 
	 	Its:           VP, Finance & Corporate Controller 	 
	Date: August 18, 2009 	 
	 
	CUSTOMER: North American Portability Management LLC, as successor in interest to and on behalf of
Northeast Carrier Acquisition Company, LLC

 
	By:  	/s/ Melvin Clay
 	 
	 	Its:           NAPM LLC Co-Chair 	 
	Date:          8/10/2009 	 
	 	 
	By:  	/s/ Timothy Decker
 	 
	 	Its:           NAPM LLC Co-CHAIR 	 
	Date:          8/14/2009 	 
	 

CONFIDENTIAL

Page 7exv10w3w4

Exhibit 10.3.4

 

FCC

Revised Nov. 2006

CONTRACTOR PERFORMANCE EVALUATION SURVEY

CONTRACTOR NAME: NueStar

CONTRACT NUMBER: CON 07000005

	 	 	 
	EVALUATION PERIOD: 814/2007 — PRESENT

	 	DELIVERY ORDER NO.:                    
	 
	 	 
	GOVERNMENT TECHNICAL REPRESENTATIVE:
	 	 

	 	 	 	 	 
	Gary Remondino
	 	 	 	202-418-2298
	 
	 	 	 	 
	 	 

	 	 	 	 	 
	Name (print)
	 	Code	 	Phone

     Please read the statements below, indicating your relative level of agreement in the box provided:

	 	 	 	 	 	 	 	 	 	 	 
	 	 	EXCELLENT	 	VERY GOOD	 	SATISFACTORY	 	POOR	 	UNACCEPTABLE
	a.) QUALITY OF
PRODUCT OR SERVICE:
	 	 	 	 	 	 	 	 	 	 
	(1) The Contractor
provided a product
or service that
conformed to
contract
requirements,
specifications, and
standards of good
workmanship

	 	 	 	XX	 	 	 	 	 	 
	(2) The Contractor
submitted accurate
reports.

	 	 	 	XX	 	 	 	 	 	 
	(3) The Contractor
utilized personnel
that were
appropriate to the
effort performed.

	 	 	 	XX	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	b.) COST CONTROL:
	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	(1) The Contractor
performed the
effort within the
estimated
cost/price.

	 	 	 	XX	 	 	 	 	 	 
	(2) The Contractor
submitted accurate
invoices on a
timely basis.

	 	 	 	XX	 	 	 	 	 	 
	(3) The Contractor
demonstrated cost
efficiencies in
performing the
required effort.

	 	 	 	XX	 	 	 	 	 	 
	(4) The actual
costs/rates
realized closely
reflected the
negotiated
costs/rates.

	 	 	 	XX	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	c.) SCHEDULE:
	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	(1) The tasks
required under this
effort were
performed in a
timely manner and
in accordance with
the period of
performance of the
contract.

	 	 	 	XX	 	 	 	 	 	 
	(2) The Contractor
was responsive to
technical and/or
contractual
direction.

	 	 	 	XX	 	 	 	 	 	 

NOTE: For statements indicating “Excellent” or “Unacceptable,” please provide an explanation on the attached page.

Page 1 of  3

 

FCC

Revised Nov. 2006

CONTRACTOR PERFORMANCE EVALUATION SURVEY CONTINUED

CONTRACTOR NAME: Nuestar

CONTRACT NUMBER: CON07000005

	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	POOR	 	UNACCEPTABLE
	 	 	EXCELLENT
“5”	 	VERY GOOD “4”	 	SATISFACTORY “3”	 	“2”	 	“1”
	d.) BUSINESS RELATIONSHIPS:
	 	 	 	 	 	 	 	 	 	 
	(1) The Contractor
demonstrated effective
management over the effort
performed.

	 	 	 	XX	 	 	 	 	 	 
	(2) The Contractor
maintained an open line of
communication so that the
COR and/or Technical Point
of Contact were apprised
of technical, cost, and
schedule issues.

	 	 	 	XX	 	 	 	 	 	 
	(3) The Contractor
presented information and
correspondence in a clear,
concise, and businesslike
manner.

	 	 	 	XX	 	 	 	 	 	 
	(4) The Contractor
promptly notified the
Contracting Officer’s
Representative, Technical
Point of Contact, and/or
Contracting Officer in a
timely manner regarding
urgent issues.

	 	 	 	XX	 	 	 	 	 	 
	(5) The Contractor
cooperated with the
Government in providing
flexible, proactive, and
effective recommended
solutions to critical
program issues.

	 	 	 	XX	 	 	 	 	 	 
	(6) The Contractor made
timely award to, and
demonstrated effective
management of, its
subcontractors.

	 	 	 	XX	 	 	 	 	 	 
	(7) The Contractor
demonstrated an effective
small/small disadvantaged
business subcontracting
program.

	 	 	 	XX	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	e.) CUSTOMER SATISFACTION:
	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	(1) The products/services
provided adequately met
the needs of the program.

	 	 	 	XX	 	 	 	 	 	 
	(2) The Contractor was
able to perform with
minimal or no direction
from the COR or the
Technical Point of
Contact.

	 	 	 	XX	 	 	 	 	 	 
	(3) I am satisfied with
the performance of the
Contractor under this
effort.

	 	 	 	XX	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	f.) KEY PERSONNEL:
	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	(1) The labor turnover in
key personnel labor
categories was minimal and
did not adversely affect
Contractor performance.

	 	 	 	XX	 	 	 	 	 	 
	(2) The Contractor did not
frequently propose
personnel to fulfill the
requirements of the
contract that were clearly
unqualified.

	 	 	 	XX	 	 	 	 	 	 

NOTE: For statements indicating “Excellent” or “Unacceptable,” please provide an explanation on the

attached page.

Page 2 of  3

 

FCC

Revised Nov. 2006

CONTRACTOR PERFORMANCE EVALUATION SURVEY CONTINUED

CONTRACTOR NAME: NueStar

CONTRACT NUMBER: CON07000005

NARRATIVE EXPLANATION:

SEE COTR CONTRACTOR PERFORMANCE REPORT

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 3 of  3

 

CON07000005 Option Renewal

CONTRACTOR PERFORMANCE SYSTEM

Contractor Performance Report

THIS EVALUATION IS “IN PROGRESS”

	 	 	 
	Report Type: Interim Report

	 	Reporting Period: From: 08/15/2005 To: Present
	Evaluating Organization: WCB

	 	Contract Number: CON07000005
	 
	 	 
	Contractor Name and Address:
	 	 
	 

	 	TIN:
	NeuStar, Inc.

	 	DUNS: 112403295
	46000 Center Oak Plaza

	 	SIC/NAICS: 519190
	Sterling, VA 20166

	 	Commodity Code: D308
	 

	 	Contract Type: Firm-Fixed Price

Contract Award Date: 08/15/07

Contract Expiration Date: 08/14/2012

Option Period: Option Period 1

Contract Value: $11,210,692.00

Description of Requirement:

Administrator of the Thousand Block Pooling North American Numbering Plan.

Page 1 of 6

 

CON07000005 Option Renewal

RATINGS

Quality of Product or Service

     0=Unsatisfactory, 1=Poor, 2=Good, 3= Satisfactory, 4=Excellent, 5=Outstanding

Rating: 4

Government Comments for Quality of Product or Service:

The 2008 annual NANC PAS performance evaluation report and the 2008 Preliminary Performance
Evaluation report both indicated the PAS provided excellent and above requirements and more than
met expectations. Significant praise for PAS on quality of service and staff was consistent with
industry responses such as: Timely, Helpful, Cooperative, Supportive, Responsive, and
Knowledgeable. PAS clearly demonstrates expertise along with a wiliness to go the extra mile. No
comments received from the industry revealed any concern about PAS quality of service or
performance.

Cost Control

     0=Unsatisfactory, 1=Poor, 2=Good, 3= Satisfactory, 4=Excellent, 5=Outstanding

Rating: 4

Government Comments for Cost Control: The 2008 annual NANC PAS performance evaluation report and
the 2008 Preliminary Performance Evaluation report both indicated the PAS provided excellent
service and requirements and more than met expectations.

PAS continues to provide excellent cost controls.

Page 2 of 6

 

CON07000005 Option Renewal

Timeliness of Performance

     0=Unsatisfactory, 1=Poor, 2=Good, 3= Satisfactory, 4=Excellent, 5=Outstanding

Rating: 4

Government Comments for Timeliness of Performance:

The 2008 annual NANC PAS performance evaluation report and the 2008 Preliminary Performance
Evaluation report both indicated the PAS provided excellent and above requirements and More than
Met expectations on performance timeliness on completing requirements.

Business Relations

     0=Unsatisfactory, 1=Poor, 2=Good, 3= Satisfactory, 4=Excellent, 5=Outstanding

Rating: 4

Government Comments for Business Relations:

The 2008 annual NANC NANPA performance evaluation report and the 2008 Preliminary Performance
Evaluation report both indicated the PAS provided excellent and above requirements and exceeded
expectations. Significant praise for PAS staff was consistent with industry responses

Page 3 of 6

 

CON07000005 Option Renewal

such as: Helpful, Cooperative, Supportive, Responsive, Knowledgeable, and clearly demonstrates
expertise along with a wiliness to go the extra mile. No comments received from the industry
revealed any concern about NANPA performance.

Subcontracts

Are subcontracts involved? N/A

List company names for subcontracts and Government Comments for Subcontracts:

Contractor Key Personnel

Contractor Manager/Project Manager: Amy Putnam

Government Comments on Contractor Manager/Project Manager: Performance has been excellent.

Contractor Key Person (s), list all: Amy Putnam

Small Business Subcontracting Plan

Did the contractor make a good faith effort to comply with its subcontracting plan consistent with
the goals and objectives, reporting and other aspects of the plan?

If this is a bundled contract, did the contractor meet the goals and objectives for small business
participation? N/A

Government Comments on Small Business Subcontracting Plan:

Page 4 of 6

 

 

CON07000005 Option Renewal

Small Disadvantaged Business Goals

Did the contractor make a good faith effort to comply with its subcontracting plan consistent with
the goals and objectives, for small disadvantaged business (SDB) participation, monetary targets
for SDB participation, and required notifications?

Government Comments for Meeting SDB Subcontracting Requirements:

Customer Satisfaction

Is/was the contractor committed to customer satisfaction? Yes

Government Comments for Customer Satisfaction?

The 2008 annual NANC PAS performance evaluation report and the 2006 Preliminary Performance
Evaluation report both indicated the NANPA provided excellent and above requirements and exceeded
expectations. Significant praise for PAS staff was consistent with industry responses such as:
Helpful, Cooperative, Supportive, Responsive, Knowledgeable, and clearly demonstrates expertise
along with a wiliness to go the extra mile. No comments received from the industry revealed any
concern about PAS performance.

Project Officer/COTR: Gary Remondino

Phone: 202-418-2298

Fax: 202-418-6624

e-mail: gary.remondino@fcc.gov

Page 5 of 6

 

 

CON07000005 Option Renewal

Technical Point of

Contact (TPOC): Gary Remondino

Phone:     202-418-2298

Fax:         202-418-1413

e-mail:      Gary.Remondino@fcc.gox

Contracting Officer: Arnett Rogiers

Phone: 202-418-1973

Fax: 202-418-0237

e-mail: Arnett.rogiers@fcc.gov

Contractor Representative: Amy Putnam

Phone:

Fax:

e-mail: Amy Putnam@neustar.biz

Summary of Ratings:

Quality for Product or Service Rating: 4

Cost Control Rating: 4

Timeliness of Performance Rating: 4

Business Relations Rating: 4

Page 6 of 6

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