Document:

Intellectual Property Agreement between GTE Corporation, Hawaiian Telcom Holdco

 Exhibit 10.11 
  
 INTELLECTUAL PROPERTY AGREEMENT 
  
 between 
  
 GTE CORPORATION 
  
 HAWAIIAN TELCOM HOLDCO, INC. 
  
 VERIZON HOLDCO LLC

  
 and 
  
 HAWAIIAN TELCOM COMMUNICATIONS, INC. 
  

  
 May 2, 2005 

 INTELLECTUAL PROPERTY AGREEMENT 
  
 This Intellectual Property Agreement (the “Intellectual Property Agreement”), effective as of May 2,
2005 (the “Effective Date”), is between GTE CORPORATION, a New York corporation (“Seller”) on behalf of itself and its U.S. Affiliates (hereinafter defined), and HAWAIIAN TELCOM HOLDCO, INC., a Delaware
corporation formerly named Paradise Holdco, Inc. (“Buyer”), VERIZON HOLDCO LLC, a Delaware limited liability company (the “Company”), and HAWAIIAN TELCOM COMMUNICATIONS, INC., a Delaware corporation formerly named
Paradise MergerSub, Inc. (the “Surviving Corporation”). (Seller, Buyer, Surviving Corporation and the Company being hereinafter referred to individually as a “Party” and collectively as the “Parties”.) 
  
 Whereas, the Seller and Buyer, together with certain other companies, have
entered into an Agreement of Merger dated as of May 21, 2004, as amended and restated thereafter, pursuant to which Verizon HoldCo LLC will merge with and into Hawaiian Telcom Communications, Inc. and, at Closing of said Merger, Buyer owns all
stock of Surviving Corporation; 
  
 Whereas, the Seller or its
U.S. Affiliates (other than Surviving Corporation, Company or its Subsidiaries) are the owners of certain Licensed Intellectual Property (as hereinafter defined); 
  
 Whereas, the Company and its Subsidiaries are the owner of certain Company Intellectual Property (hereinafter defined) and
Company and its Subsidiaries are willing to convey, immediately prior to the Effective Time, all right, title and ownership in and to such Company Intellectual Property to Seller; and 
  
 Whereas, immediately prior to the Effective Time, Seller is willing to convey or cause its U.S. Affiliates to convey to
Company and its Subsidiaries (i) a nonexclusive limited license to Licensed Intellectual Property (as hereinafter defined), (ii) a nonexclusive limited license to use Licensed Excluded Marks, in each such case, pursuant to this
Intellectual Property Agreement, (iii) all right, title and interest of Seller and its U.S. Affiliates, if any, in and to Designated Company Statutory Intellectual Property and Company Customer Data, and (iv) an undivided joint ownership
interest to the Proprietary Business Information. 
  
 Now,
therefore, in consideration of the mutual covenants and promises contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows: 
  
 Article I - Definitions 
  

	1.1	Definitions. 

  
 Capitalized terms used but not defined herein have the meanings assigned to them in the Agreement (as defined below). Other capitalized terms, as used herein, have the meanings set forth below or in the body of this
Intellectual Property Agreement. 
  

	 	(a)	“Affiliate” means any Person who, directly or indirectly, controls, is controlled by or is under common control with the relevant Party. 

  

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	 	(b)	“After-Filed Patents” means those patents or patent applications claiming a filing date on or after the Closing Date which are owned by Seller or any of its U.S.
Affiliates and which are specifically directed to any Business Non-Statutory Intellectual Property licensed to Company and its Subsidiaries pursuant to Section 2.2(a) hereof, but excluding any modifications, improvements or enhancements to such
Business Non-Statutory Intellectual Property conceived or created after the Closing Date. 

  

	 	(c)	“Agreement” means the Agreement of Merger entered into on May 21, 2004 by and between Buyer and Seller, together with certain other companies, as amended or
supplemented, together with all Exhibits, Schedules and Ancillary Documents attached thereto or expressly incorporated therein by reference. 

  

	 	(d)	“Business” has the meaning set forth in the Agreement. 

  

	 	(e)	“Business Non-Statutory Intellectual Property” means the Non-Statutory Intellectual Property, excluding Proprietary Business Information, Company Customer Data, Verizon
Proprietary Software and Verizon Non-Licensed Proprietary Software, which is used in the Business as of the Closing Date and is: (i) owned by Seller or its U.S. Affiliates (other than Company or its Subsidiaries) as of the Closing Date and
after giving effect to the assignment contemplated by Section 2.1 below, or (ii) owned by any Person and licensed to Seller or its U.S. Affiliates with the right of Seller or its U.S. Affiliates to grant sublicenses to any other Person who
is not an Affiliate of Seller, without the payment of compensation or other consideration to any Person. 

  

	 	(f)	“Business Statutory Intellectual Property” means the Statutory Intellectual Property, excluding Excluded Marks, Verizon Proprietary Software and Verizon Non-Licensed
Proprietary Software, which is used in the Business as of the Closing Date and is: (i) owned by Seller or its U.S. Affiliates (other than Company or its Subsidiaries) as of the Closing Date and after giving effect to the assignment contemplated
by Section 2.1 below, or (ii) owned by any Person and licensed to Seller or its U.S. Affiliates with the right of Seller or its U.S. Affiliates to grant sublicenses to any other Person who is not an Affiliate of Seller, without the payment
of compensation or other consideration to any Person. 

  

	 	(g)	“Closing” and “Closing Date” are defined in Section 2.2 of the Agreement. 

  

	 	(h)	“Company” is defined in the Preamble of this Intellectual Property Agreement. 

  

	 	(i)	 “Company Customer Data” means all “customer proprietary network information” but excluding “subscriber list information” (as such
terms are defined in 47 U.S.C. Section 222(h) as of the date hereof) that relate solely to customers of the Company or its Subsidiaries and that was obtained from such customers by, or otherwise in the possession of, the Company or its
Subsidiaries prior to the Closing Date, and any 

  

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compilations thereof, but excluding any information, including any compilation, which is also in the possession of and used prior to the Closing Date (for
purposes other than conducting the Business in the State of Hawaii) by Seller or its Affiliates (other than Company and its Subsidiaries). 

  

	 	(j)	“Company Customer Listing Data” means the copyrights, registered and unregistered, included in Designated Company Statutory Intellectual Property, as such copyrights and
information exist as of the Closing Date, and the information contained therein. 

  

	 	(k)	“Company Intellectual Property” means all Statutory Intellectual Property and Non-Statutory Intellectual property owned by Company or its Subsidiaries on or before the
Closing Date, but excluding any Designated Company Statutory Intellectual Property and any Company Customer Data. 

  

	 	(l)	“Designated Company Statutory Intellectual Property” means all Statutory Intellectual Property listed on Schedule A to this Intellectual Property Agreement.

  

	 	(m)	“Excluded Marks” means all Trademarks and related registrations and applications for registration owned by Seller, its Affiliates, Company or its Subsidiaries on or before
the Closing Date (other than the Trademarks, if any, included in Designated Company Statutory Intellectual Property) or licensed to Seller or an Affiliate of Seller by any Person, and any derivations of the foregoing. 

  

	 	(n)	“Intellectual Property” means all Statutory Intellectual Property and Non-Statutory Intellectual Property. 

  

	 	(o)	“Intellectual Property Agreement” is defined in the introductory paragraph hereto. 

  

	 	(p)	“Licensed Excluded Marks” is defined as those Excluded Marks owned by Seller or its U.S. Affiliates, including Company and its Subsidiaries, which are used in the Business
as of the Closing Date, but excluding any Trademarks included in Designated Company Statutory Intellectual Property. Neither Buyer nor Surviving Corporation nor any of its subsidiaries, including Subsidiaries, shall have an ownership interest in the
Licensed Excluded Marks but said Licensed Excluded Marks shall be licensed to Buyer for a limited Phaseout Period pursuant to Section 2.2(d) of this Intellectual Property Agreement. 

  

	 	(q)	“Licensed Field of Use” means (i) the Business as conducted as of the Closing Date, as reflected in the products and services offered by the Company and its
Subsidiaries in the conduct of the Business as of the Closing Date, and (ii) any other activities in which the Company or its Subsidiaries may engage after the Closing Date in connection with the provision, solely in the State of Hawaii, of
local and long distance telecommunications services, print directory products and services (including but not limited to CD-ROM versions of such print directory products), Internet access services and materials and fleet management services.

  

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	 	(r)	“Licensed Intellectual Property” means (i) Business Non-Statutory Intellectual Property and Business Statutory Intellectual Property that exist as of the Closing
Date, and (ii) After-Filed Patents. For the avoidance of confusion, Licensed Intellectual Property shall not include any: 

  

	 	1.	patents or patent applications (other than After-Filed Patents) claiming a filing date on or after the Closing Date; 

  

	 	2	copyrights in copyrightable subject matter having a creation date on or after the Closing Date; 

  

	 	3.	applications for domain name registrations claiming a filing date on or after the Closing Date (other than renewals of domain name registrations included in Designated Company
Statutory Intellectual Property); 

  

	 	4.	Trademarks, including Excluded Marks, but excluding Trademarks, if any, included in Designated Company Statutory Intellectual Property; 

  

	 	5.	Intellectual Property developed or acquired by Seller or any of its Affiliates on or after the Closing Date; 

  

	 	6.	any Verizon Non-Licensed Proprietary Software, Verizon Proprietary Software (the Verizon Proprietary Software being licensed to Company and its Subsidiaries pursuant to the Verizon
Proprietary Software License Agreement), and any software used by Seller or its Affiliates in the provision of Transition Services pursuant to the Transition Services Agreement; and 

  

	 	7.	other Intellectual Property owned by or licensed to Seller or any Affiliate of Seller at any time. 

  
 At no time shall Buyer or Surviving Corporation or its Subsidiaries have an ownership interest in Licensed Intellectual
Property, but such Licensed Intellectual Property shall be licensed to Company and its Subsidiaries pursuant to this Intellectual Property Agreement. 
  

	 	(s)	“Merger” is defined in the Recitals of the Agreement. 

  

	 	(t)	 “Non-Statutory Intellectual Property” means all unpatented inventions (whether or not patentable), trade secrets, know-how and proprietary information,
including but not limited to (in whatever form or medium), discoveries, ideas, compositions, formulas, computer programs (including source and object codes), computer software documentation, database, drawings, designs, plans, proposals,
specifications, photographs, samples, models, processes, procedures, data, information, manuals, reports, financial, marketing and business data, and pricing and cost information, correspondence and notes, and any rights or licenses in the 

  

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foregoing which may be granted without the payment of compensation or other consideration to any Person; provided, however, that, notwithstanding anything to
the contrary, the definition of “Non-Statutory Intellectual Property” shall not include any Statutory Intellectual Property. 

  

	 	(u)	“Person” means any individual, corporation, partnership, joint venture, trust, business association or other entity. 

  

	 	(v)	“Phaseout Period” is defined in Section 2.2(d)(ii) of this Intellectual Property Agreement. 

  

	 	(w)	“Proprietary Business Information” means any and all non-technical, non-public information included in the Non-Statutory Intellectual Property which is owned by Seller or
its U.S. Affiliates as of the Closing, after giving effect to the assignment contemplated by Section 2.1 (a) below, and is used in the Business as of the Closing Date; provided, however, that Proprietary Business information shall not
include Company Customer Data. Proprietary Business Information includes, but is not limited to, directory information (excluding Company Customer Data, if any) contained in the phone directory products in the State of Hawaii of the Company or its
Subsidiaries. 

  

	 	(x)	“Statutory Intellectual Property” means all (i) United States and foreign patents and patent applications of any kind, (ii) United States and foreign works of
authorship, mask-works, copyrights, and copyright and mask work registrations and applications for registration, (iii) Trademarks, and (iv) any rights or licenses in the foregoing. 

  

	 	(y)	“Subsidiaries” is defined in Section 1.1 of the Agreement. 

  

	 	(z)	“subsidiaries” is defined in Section 1.1 of the Agreement. 

  

	 	(aa)	“Surviving Corporation” is defined in Section 2.1 of the Agreement. 

  

	 	(bb)	“Third Party Intellectual Property” is defined in the Agreement. 

  

	 	(cc)	“Trademarks” means trademarks, tradenames, applications for trademark registration, service marks, applications for service mark registration, domain names, registrations
and applications for registrations pertaining thereto, and all goodwill associated therewith. 

  

	 	(dd)	“U.S. Affiliate” means any subsidiary of Seller that is incorporated in and operates solely in the United States, but specifically excluding Cellco Partnership d/b/a
Verizon Wireless, Telecomunicaciones de Puerto Rico, Inc., Verizon Airfone Inc. and any subsidiaries of the foregoing. 

  

	 	(ee)	 “Verizon Non-Licensed Proprietary Software” means any proprietary software owned by Seller or its Affiliates that is used in the Business, but excluding
Verizon 

  

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Proprietary Software (and excluding JAVA scripts, subroutines and portions of software that are not stand-alone software applications, all of which shall
constitute Licensed Intellectual Property to the extent they are included in the Business Non-Statutory Intellectual Property), including any software used by Seller or its Affiliates in the provision of Transition Services pursuant to the
Transition Services Agreement. Seller agrees to use commercially reasonable efforts to identify material Verizon Non-Licensed Proprietary Software prior to the Effective Date. 

  

	 	(ff)	“Verizon Proprietary Software” has the meaning set forth in the Verizon Proprietary Software License Agreement. 

  
 Article 2 - Grant of Licenses and Rights 
  

	2.1	Subject to previously granted rights and licenses, if any, effective immediately prior to the Effective Time, Company and its Subsidiaries hereby: 

  

	 	(a)	irrevocably assign, convey and grant to Seller, for and on behalf of its present and future Affiliates, all right, title and interest in and to Company Intellectual Property,
excluding any rights and licenses of Company and its Subsidiaries, if any, in Third Party Intellectual Property; and 

  

	 	(b)	grant to Seller and its Affiliates a personal, royalty-free, fully paid-up, irrevocable, nonexclusive license to use, publish, modify, display and create derivative works of Company
Customer Listing Data and, subject to Section 5.27 of the Agreement, to provide directory products and services, without in any way accounting to Surviving Corporation, its subsidiaries, Company or its Subsidiaries. The parties acknowledge and
agree that the foregoing license to the Company Customer Listing Data does not include the right of Seller and its Affiliates to receive any updates after the Closing Date to the Company Customer Listing Data, and that any such right to receive
updates shall be subject to the parties subsequently entering into a separate written agreement on such terms and conditions as may be agreed upon by the parties and in accordance with applicable Law. 

  

	2.2	Seller, on behalf of itself and its U.S. Affiliates, hereby grants, effective immediately after the consummation of the assignment contemplated by Section 2.1 above, the
following rights and licenses: 

  

	 	(a)	 Subject to previously granted rights and licenses, if any, Seller hereby grants to Company and its Subsidiaries a personal, royalty-free, fully paid-up, irrevocable
(except and to the extent set forth in Article 6, below), nonexclusive and nontransferable (except as permitted pursuant to Section 7.1 below) license, subject to the provisions of Section 5.1 of this
Intellectual Property Agreement, to use the Licensed Intellectual Properly solely in the provision of goods and services in respect of the business of the Company and its Subsidiaries solely in the State of Hawaii and solely in the Licensed Field of
Use and in the practice of any methods 

  

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associated with the provision of such goods and services in the Licensed Field of Use. The foregoing license granted to Company and its Subsidiaries
includes, but is not limited to, the right to reproduce, copy, modify, improve and enhance such Licensed Intellectual Property, but does not include the right: (w) to use the Licensed Intellectual Property outside of the State of Hawaii (except
in support of the business of the Company and its Subsidiaries in the Licensed Field of Use, provided such support outside of the State of Hawaii may not be provided by any Person that provides facilities-based voice or data telecommunications
services in the United States), (x) to disclose the Licensed Intellectual Property to any Person (other than to contractors of Company or its Subsidiaries in support of such business in the State of Hawaii in the Licensed Field of Use or to
contractors outside of the Stale of Hawaii in support of the business in the State of Hawaii in the Licensed Field of Use (except such disclosure to contractors outside of the State of Hawaii may not be made to any Person that provides
facilities-based voice or data telecommunications services in the United States)), (y) to grant sublicenses to any Person (other than to contractors of Company or its Subsidiaries in support of such business in the State of Hawaii in the
Licensed Field of Use (provided that such sublicense may not be granted to any Person outside of the State of Hawaii that provides facilities-based voice or data telecommunications services in the United States) or (z) to assign such license
other than to permitted successors and assigns of Company or its Subsidiaries in the Business. The foregoing license to Company and its Subsidiaries shall not extend to: (i) any modifications, improvements, enhancements, additions or
derivations of the Business after the Closing Date that are outside of the Licensed Field of Use. or (ii) other geographic territories outside of Hawaii (except to the extent expressly permitted in support of the business of the Company and its
Subsidiaries in the Licensed Field of Use). 

  

	 	(b)	Subject to previously granted rights and licenses, if any, Seller hereby irrevocably assigns, grants and conveys to Company and its Subsidiaries an undivided joint ownership
interest in and to the right, title and interest of Seller and U.S. Affiliates to the Proprietary Business Information. The joint ownership interest of Company and its Subsidiaries on the one hand, and Seller and its U.S. Affiliates on the other
hand, includes, but is not limited to, the unrestricted right to use, reproduce, copy, modify, improve, create derivative works, enhance, transfer, assign, otherwise convey and to exercise any and all rights relating to such Proprietary Business
Information without the obligation to account to the other therefor, except and to the extent set forth in Article 5. 

  

	 	(c)	Subject to previously granted rights and licenses, if any, Seller hereby irrevocably assigns, grants and conveys to Company and its Subsidiaries all right, title and interest of
Seller and its U.S. Affiliates, if any, in and to the Designated Company Statutory Intellectual Property and the Company Customer Data. Seller and its U.S. Affiliates agree that Company Customer Data shall be subject to the provisions of
Section 5.2 below. 

  

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	 	(d)	Subject to previously granted rights and licenses, if any, Seller hereby grants to Company and its Subsidiaries a limited right to use the Licensed Excluded Marks during the
Phaseout Period (as defined below) solely in the conduct of the Business in the State of Hawaii in accordance with and subject to the following: 

  

	 	(i)	Buyer acknowledges and agrees, on behalf of itself, Surviving Corporation, Company and its Subsidiaries, that (A) Seller or its Affiliates (other than Company and its
Subsidiaries) are or will be on or prior to Closing the legal and beneficial owners of, or have the right to use pursuant to one or more licenses, all of the Excluded Marks; (B) the Excluded Marks, or any right to or license of the Excluded
Marks, including any right to use, are not being transferred or conveyed to Surviving Corporation, Company and its Subsidiaries pursuant to the Agreement or this Intellectual Property Agreement; (C) as between Buyer, Surviving Corporation, its
subsidiaries, Company and its Subsidiaries, on the one hand, and Seller and Seller’s U.S. Affiliates (other than Company and its Subsidiaries), on the other hand, Seller and Seller’s U.S. Affiliates (other than Company and its
Subsidiaries) have or will have on or prior to Closing all proprietary rights in and to the Excluded Marks; and (D) Buyer, Surviving Corporation, its subsidiaries, Company and its Subsidiaries shall not use the Excluded Marks (or any names,
domain names, marks or indicia confusingly similar to the Excluded Marks) except that Company and its Subsidiaries may use the Licensed Excluded Marks and then only to the extent expressly set forth in Sections 2.2(d)(ii) through
(ix), or otherwise assert any rights or claims in such Excluded Marks (or in any names, domain names, marks or indicia confusingly similar to the Excluded Marks). 

  

	 	(ii)	 After the Closing under the Agreement, and subject to the conditions set forth in this Section 2.2(d), all Licensed Excluded Marks shall be replaced, removed
or covered-over by Buyer, at Buyer’s expense, as soon as possible, but in no event later than sixty (60) days after the Closing Date (the “Phaseout Period”) for items existing as of the Closing Date with Licensed Excluded Marks
affixed to them that are used by Company and its Subsidiaries in their operation of the Business, including, without limitation, use of Licensed Excluded Marks on Verizon AssetCo Assets, buildings, vehicles, equipment, hard hats, tools, tool boxes,
kits (safety and others) signs, manual covers and notebooks; provided, however, that the Buyer, Surviving Corporation, Company and its Subsidiaries shall have (i) a period of up to nine (9) months to remove Licensed Excluded Marks from
signs and motor vehicles to the extent Company and its Subsidiaries undertake efforts immediately to remove such Licensed Excluded Marks from such signs and motor vehicles, and (ii) a period of up to eighteen (18) months to remove Licensed
Excluded Marks from tools, equipment, manuals and other written materials or other assets that are used solely for internal purposes and are not visible by the public. In addition, Buyer, Surviving Corporation, Company and its Subsidiaries shall not
be deemed to have violated this Agreement or to have infringed the rights of the Seller or its Affiliates by reason of: (A) the 

  

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appearance of the Licensed Excluded Marks in or on any third party’s publications, marketing materials, brochures, equipment or products that the
Company distributed in the ordinary course of business prior to the Effective Date, and that generally are in the public domain, or any other similar uses by any such third party over which the Buyer, Surviving Corporation, Company or its
Subsidiaries have no control, provided that Company and its Subsidiaries take reasonable steps to notify such third party of such usage of which it becomes aware, (B) the use, provided that such use shall exist for no more than ninety
(90) days after the Closing Date, by the Company or its Subsidiaries of the Licensed Excluded Marks in a non-trademark manner for purposes of conveying to customers or the general public that the name of their businesses have changed or the
change in ownership, or (C) the use of the Licensed Excluded Marks in a non-trademark manner for the sole purposes of conveying to customers or the general public the historical origins of their businesses. 

  

	 	(iii)	Beginning on the Closing Date, Buyer, Surviving Corporation, Company and its Subsidiaries will discontinue use, and will, immediately following discovery, destroy or deliver to
Seller, all items with Excluded Marks affixed to them that have no valid continuing use in Company’s or its Subsidiaries’ operation of the Business (or prior to using, cover-up, paste-over or otherwise alter such items or otherwise take
prominent steps to make clear that Buyer/Surviving Corporation, and not the Seller or its Affiliates, are the proper party), to the extent the use of such items could reasonably be construed to create a legal obligation on behalf of Seller or its
Affiliates. Such specific items to be destroyed, returned or altered, or for which such other steps must be taken, include, without limitation: order, purchase or material forms; requisitions; invoices; statements; labor reports; bill inserts;
stationery; personalized note pads that are used for communications with the public; business cards; published organization charts; bulletins/releases; sales/price literature; manuals distributed to the public; catalogs; websites; and publicly
available media contact lists/cards. 

  

	 	(iv)	Buyer recognizes the great value of the goodwill associated with the Excluded Marks, and acknowledges and agrees, on behalf of itself, Surviving Corporation, Company and its
Subsidiaries, that the Excluded Marks and all rights therein and the goodwill pertaining thereto belong exclusively to Seller and that the Excluded Marks have a secondary meaning in the minds of the public. Buyer further agrees, on behalf of itself,
Surviving Corporation, Company and its Subsidiaries, that any and all permitted uses of the Licensed Excluded Marks pursuant to the Agreement and this Intellectual Property Agreement shall inure to the sole and exclusive benefit of Seller.

  

	 	(v)	 Buyer agrees, on behalf of itself, Surviving Corporation, Company and its Subsidiaries, that any use of the Licensed Excluded Marks in the operation of the Business
after the Closing, as permitted by this Section 2.1(c), shall be provided in accordance with all applicable federal, state and local laws, 

  

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and to the additional terms and conditions as set forth in this Intellectual Property Agreement and that the same shall not reflect adversely upon the good
name of Seller or its Affiliates, and that the operation of the Business will be of a high standard and skill that is at least commensurate with the standard and skill of the Business immediately prior to the Closing Date. It is agreed that Seller,
as the licensor of Licensed Excluded Marks, has the right to control the nature and quality of the permitted goods and services rendered by Company and its Subsidiaries in connection with the Licensed Excluded Marks, and Buyer, Surviving
Corporation, Company and its Subsidiaries agree that Company and its Subsidiaries shall not use the Licensed Excluded Marks in connection with any goods or services whose nature or quality is reasonably disapproved by Seller. Buyer agrees that
Company and its Subsidiaries shall not render under the Licensed Excluded Marks any permitted goods or services that do not meet such quality standards. 

  

	 	(vi)	Buyer acknowledges, on behalf of itself, Surviving Corporation, Company and its Subsidiaries, that its failure to cease use of the Excluded Marks as required in this Intellectual
Property Agreement, or its improper use of the Licensed Excluded Marks, will result in immediate and irreparable harm to Seller and its Affiliates. Buyer acknowledges and admits, on behalf of itself, Surviving Corporation, Company and its
Subsidiaries, that there is no adequate remedy at law for such failure to terminate use of the Excluded Marks, or for such improper use of the Licensed Excluded Marks. Buyer agrees, on behalf of itself, Surviving Corporation, Company and its
Subsidiaries, that in the event of such failure or improper use, Seller and its Affiliates shall be entitled to immediate equitable relief by way of temporary restraining order, or preliminary or permanent injunction, or any other relief available
under this Intellectual Property Agreement. 

  

	 	(vii)	Neither Buyer, its Affiliates, Surviving Corporation, Company nor its Subsidiaries shall contest, directly or indirectly, the ownership or validity of any rights of Seller or its
Affiliates in the Excluded Marks or any registration or application for registration for the Excluded Marks. Buyer, Surviving Corporation, Company and its Subsidiaries further agree that they will never contest the right of Seller and its Affiliates
to use and register the Excluded Marks. 

  

	 	(viii)	Buyer, Surviving Corporation, Company and its Subsidiaries agree to cooperate reasonably with Seller, at Seller’s expense, in the procurement of any registration of the
Licensed Excluded Marks or any portion thereof which Seller or its Affiliates may choose to undertake at Seller’s sole discretion, including but not limited to supplying evidence of use of the Licensed Excluded Marks to Seller.

  

	 	(ix)	 Buyer, Surviving Corporation, Company and its Subsidiaries shall, jointly and severally indemnify, defend and hold harmless Seller, its Affiliates and 

  

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their directors, officers, employees, agents, and stockholders from any and all loss, cost, damage, expense, claim, demands or judgments (including but not
limited to the payment of reasonable attorneys’ fees and expenses) of any nature whatsoever in connection with third party claims arising directly or indirectly from, as a result of, in connection with, or relating to Buyer’s, Surviving
Corporation’s, Company’s and its Subsidiaries’ use of the Licensed Excluded Marks after the Closing. 

  

	 	(e)	From time to time after the date of this Intellectual Property Agreement, as and when requested by a party hereto, the other party will execute and deliver, or cause to be executed
and delivered, any documents hereto as may be reasonably necessary or appropriate to effectuate the intent of this Intellectual Property Agreement. 

  
 Article 3 - Taxes 
  

	3.1	The provisions of Article IX of the Agreement shall be applicable and shall govern the responsibility of the Parties for all Taxes (as defined in the Agreement) imposed by any
Governmental Authority (as defined in the Agreement) with respect to the transactions contemplated by or taken in connection with this Agreement. 

  

Article 4 - Disclaimer, Limited Warranty, Limitation of 
 Liability and Indemnification 
  

	4.1	Without limiting any of the representations and warranties provided in the Agreement, nothing contained in this Intellectual Property Agreement shall be construed as:

  

	 	(a)	requiring the securing or maintaining in force by Seller of any Intellectual Property, including Proprietary Business Information, Licensed Intellectual Property or Licensed
Excluded Marks; 

  

	 	(b)	a warranty or representation by Seller or its Affiliates as to the validity or scope of any Intellectual Property, including Proprietary Business Information, Licensed Intellectual
Property, Designated Company Statutory Intellectual Property or Licensed Excluded Marks; 

  

	 	(c)	a warranty or representation by Seller or its Affiliates that any provisioning of goods and services by the Company or its Subsidiaries or the use of Proprietary Business
Information, Licensed Intellectual Property, Designated Company Statutory Intellectual Property or Licensed Excluded Marks, in whole or in part, will be free from infringement of any Intellectual Property, other than the Licensed Intellectual
Property, but only to the extent to which licenses or rights are granted to Company and its Subsidiaries pursuant to this Intellectual Property Agreement; 

  

	 	(d)	 an agreement by Seller or its Affiliates to bring or prosecute actions or suits against third parties for infringement of any Intellectual Property, including
Proprietary Business Information, Licensed Intellectual Property or Licensed Excluded Marks; provided, however, that in the event the Buyer, Surviving Corporation, Company or 

  

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its Subsidiaries desire to bring or prosecute any action or suit against third parties for infringement of the rights of the Company or its Subsidiaries in
and to the Proprietary Business Information, the Seller and its U.S. Affiliates shall, at the request and sole expense of the Buyer, be joined as parties plaintiff to such suit or proceeding and shall provide reasonable cooperation to the Buyer, at
the expense of the Buyer, in connection with such suit or proceeding; 

  

	 	(e)	conferring any right to Buyer, Surviving Corporation, Company or its Subsidiaries to use, in advertising, publicity or otherwise, any Trademarks or the Excluded Marks (except the
Trademarks included in Designated Company Statutory Intellectual Property and the Licensed Excluded Marks and then only to the extent expressly provided in Section 2.2(d)); 

  

	 	(f)	conferring by implication, estoppel or otherwise any license or other right upon Buyer, Surviving Corporation, its subsidiaries, Company or its Subsidiaries under any other
Intellectual Property; or 

  

	 	(g)	an obligation upon Seller or its Affiliates to make any determination as to the applicability of any Intellectual Property to any product or service. 

  

	4.2	Seller warrants that it has the right to grant the licenses and rights granted herein and to enter into this Intellectual Property Agreement. 

  

	4.3	EXCEPT FOR THE EXPRESS WARRANTIES OF SECTION 4.2 OF THIS INTELLECTUAL PROPERTY AGREEMENT AND THE EXPRESS REPRESENTATIONS AND WARRANTIES OF ARTICLE III OF THE
AGREEMENT, THERE ARE NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE (EVEN IF SELLER HAS BEEN MADE AWARE OF SUCH PURPOSE) AND ANY
WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY. 

  

	4.4	EXCEPT FOR BREACHES OF SECTION 5.1 OR SECTION 5.2 BELOW, IN NO EVENT SHALL THE SELLER OR ITS AFFILIATES ON THE ONE HAND, OR BUYER AND SURVIVING CORPORATION, COMPANY OR ITS
SUBSIDIARIES ON THE OTHER HAND, BE LIABLE TO THE OTHER FOR ANY INDIRECT DAMAGES, INCLUDING ANY LOST PROFITS, OR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THIS INTELLECTUAL PROPERTY AGREEMENT, INCLUDING, BUT NOT
LIMITED TO, THE PROPRIETARY BUSINESS INFORMATION, THE COMPANY STATUTORY INTELLECTUAL PROPERTY AND THE LICENSED INTELLECTUAL PROPERTY OR ANY PORTION OF THE FOREGOING. 

  

 13 

 Article 5 - Confidentiality 
  

	5.1	Buyer, Surviving Corporation, Company and its Subsidiaries agree: (a) to maintain the confidential nature, if any, of, and not disclose to any third party (other than Surviving
Corporation, Company and its Subsidiaries and their contractors who are bound by obligations of confidentiality) any non-public Licensed Intellectual Property, and (b) to treat non-public Licensed Intellectual Property and Proprietary Business
Information in the same manner (but in no event using less than a reasonable degree of care) as Surviving Corporation, Company and its Subsidiaries treat other similarly sensitive proprietary information owned by Surviving Corporation, Company or
its Subsidiaries. 

  

	5.2	Seller and its U.S. Affiliates agree: (a) to maintain the confidential nature, if any, of, and not disclose to any third party (other than to Seller and its U.S. Affiliates and
their contractors who are bound by obligations of confidentiality) any non-public Company Customer Data, and (b) to treat non-public Proprietary Business Information and Company Customer Data in the same manner (but in no event using less than
a reasonable degree of care) as Seller and its U.S. Affiliates treat other similarly sensitive proprietary information owned by Seller or its U.S. Affiliates. 

  

	5.3	The Licensed Intellectual Property and the Excluded Marks shall remain the sole and exclusive property of Seller or its U.S. Affiliates (other than Company and its Subsidiaries),
subject to the limited rights and licenses expressly granted to Company and its Subsidiaries pursuant to this Intellectual Property Agreement. 

  
 Article 6 - Termination/Cancellation 
  

	6.1	The term of this Intellectual Property Agreement shall commence on the Closing Date, and shall continue at all times thereafter, except and to the extent expressly provided in
Section 2(d), unless terminated/cancelled earlier by either Party as provided in this Article 6. 

  

	6.2	No waiver of any breach of, or default under, this Intellectual Property Agreement shall constitute a waiver of any other breach of, or default under, this Intellectual
Property Agreement, and no waiver shall be effective unless made in writing and signed by an authorized representative of the Party waiving the breach or default. 

  

	6.3	If Buyer, Surviving Corporation, Company or any of its Subsidiaries voluntarily files for bankruptcy or makes an assignment for the benefit of its creditors, or an involuntary
assignment or bankruptcy petition is made or filed against Buyer, Surviving Corporation, Company or any of its Subsidiaries, Seller may immediately terminate this Intellectual Property Agreement and the licenses granted to such Company and/or such
Subsidiaries herein. 

  

	6.4	 In the event of any material breach of any provision of this Intellectual Property Agreement related to the Licensed Excluded Marks by Buyer, Surviving Corporation,
Company or any of its subsidiaries which is not cured within ten (10) days of written notice to Buyer by Seller, Seller shall have the right to terminate/cancel any and all rights and licenses granted 

  

 14 

	 	 
to Company and its Subsidiaries under Licensed Excluded Marks; the foregoing being in addition to any other rights and remedies available to Seller.

  

	6.5	In the event of any material breach of any provision of this Intellectual Property Agreement related to Licensed Intellectual Property by Buyer, Surviving Corporation, Company or
any of its subsidiaries which is not cured within thirty (30) days of written notice to Buyer by Seller, Seller shall have the right to terminate/cancel the rights and licenses granted to Company and its Subsidiaries under Licensed Intellectual
Property; provided, however, that such termination or cancellation shall only be with respect to the particular item of Licensed Intellectual Property to which the breach relates, and the rights of Company and its Subsidiaries to all other items of
Licensed Intellectual Property shall continue in effect in accordance with the terms and conditions of this Intellectual Property Agreement. The foregoing shall be in addition to any other rights and remedies available to Seller.

  
 Article 7 - General Provisions 

 

	7.1	Notwithstanding anything to the contrary, Buyer, Surviving Corporation, Company or its Subsidiaries may, upon prior notice to Seller: (i) assign, without the consent of Seller,
any of the rights and obligations hereunder to any Affiliate of the Company or Subsidiary that is actually conducting the business of the Company or its Subsidiaries in the Licensed Field of Use, (ii) assign, without the consent of Seller, any
of their rights and obligations hereunder to a third party in connection with a sale of all or substantially all of the business of the Company or its Subsidiaries in the Licensed Field of Use (whether by merger, consolidation, sale of assets, sale
or exchange of stock or otherwise), provided that such third party agrees in writing to be bound by the terms and conditions of this Intellectual Property Agreement, or (iii) collaterally pledge, without the consent of Seller, any of the rights
and obligations hereunder as security to one or more lenders, provided that such lenders agree in writing to be bound by the terms and conditions of this Intellectual Property Agreement and provided that any perfection of such security will permit
use of such rights only in connection with the business of the Company or its Subsidiaries in the Licensed Field of Use. The foregoing shall not apply to Designated Company Statutory Intellectual Property, Company Customer Data or Proprietary
Business Information which may be assigned and conveyed to any third party by Company or its Subsidiaries without restriction. 

  

	7.2	Except and to the extent expressly provided herein, the provisions of Article XI (Miscellaneous) of the Agreement shall apply to this Intellectual Property Agreement and such
provisions are expressly incorporated herein; provided, however, in the event of conflict between the provisions of this Intellectual Property Agreement and the Agreement, the provisions of this Intellectual Property Agreement shall take precedence.

  

	7.3	The electronic version of the yellow pages and white pages print directory products of the Company and Subsidiaries required to be provided as a Verizon AssetCo Asset pursuant to
the Contribution Agreement shall be in an industry-standard file format that permits modification by industry-standard graphic design software. 

  

 15 

 IN WITNESS WHEREOF, the parties hereto have caused this Collateral Administration Agreement to be
executed effective as of the day first above written. 
  

			
	GTE CORPORATION
		
	 By:
	 	 /s/ Marianne Drost

	 	 	 Name: Marianne Drost

	 	 	 Title: Vice President and Secretary

	
	 HAWAIIAN TELCOM HOLDCO, INC.
 (f/k/a PARADISE HOLDCO, INC.)

		
	 By:
	 	 /s/ Michael S. Ruley

	 	 	 Name: Michael S. Ruley

	 	 	 Title: Chief Executive Officer

	
	HAWAIIAN TELCOM COMMUNICATIONS, INC. (f/k/a PARADISE MERGERSUB, INC.)
		
	 By:
	 	 /s/ Michael S. Ruley

	 	 	 Name: Michael S. Ruley

	 	 	 Title: Chief Executive Officer

	
	VERIZON HOLDCO LLC
		
	 By:
	 	 /s/ Stephen E. Smith

	 	 	 Name: Stephen E. Smith

	 	 	 Title: Vice President

  
 [Intellectual
Property Agreement]Verizon Proprietary Software License Agreement between GTE Corporation

 Exhibit 10.12 
  
 VERIZON PROPRIETARY SOFTWARE LICENSE AGREEMENT 
  
 THIS VERIZON PROPRIETARY SOFTWARE LICENSE AGREEMENT (“SLA”), is entered into by and among GTE CORPORATION, a New York
corporation (“Seller”), and Hawaiian Telcom Communications, Inc., a Delaware corporation formerly known as Paradise MergerSub, Inc. (“Hawaiian Telcom”) (together the “Parties,” individually each a “Party”).

  
 Whereas, Seller and Hawaiian Telcom, together with certain
other companies, have entered into an Agreement of Merger dated as of May 21, 2004 pursuant to which Verizon HoldCo LLC (“Company”) will merge with and into Hawaiian Telcom to form Surviving Corporation (as these entities are defined
in such Agreement of Merger), and, at Closing of said Merger, Buyer shall own all stock of Surviving Corporation; 
  
 Whereas, Seller or its U.S. Affiliates (other than Surviving Corporation, Company or its Subsidiaries) are the owners of certain Verizon Proprietary
Software (as hereinafter defined), and Seller has the right to enter into this SLA on behalf of itself and to cause its U.S. Affiliates to perform here under; and 
  
 Whereas, Seller is willing to grant or cause its U.S. Affiliates to grant to Surviving Corporation and its Subsidiaries, at
Closing of said Merger, a nonexclusive limited license to use the Verizon Proprietary Software. 
  
 Now, therefore, in consideration of the amounts paid, the mutual covenants and promises contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged,
the Parties agree as follows: 
  
 1.
DEFINITIONS. 
  
 1.1
Reference to Prior Agreements. Capitalized terms used herein shall have the meaning(s) provided herein. Capitalized terms used herein and not defined herein shall have the meaning(s) provided in the Agreement or in the Intellectual Property
Agreement (both defined below), unless otherwise specified. 
  
 1.2 “Agreement” means the Agreement of Merger entered into by and between Seller and Hawaiian Telcom, together with certain other companies, as amended or supplemented,
together with all Exhibits, Schedules and Ancillary Documents attached thereto or expressly incorporated therein by reference. 
  
 1.3 “Backup Storage Provider” means a Service Provider that provides secure electronic and/or
physical data back-up storage facilities within the United States. 
  
 1.4 “Confidential Information” means: (i) the Software; (ii) the technology, ideas, know-how, documentation, processes, algorithms and trade secrets embodied in
the Software; and (iii) 

 
any other information provided by Licensor in connection with or related to the Software, whether disclosed orally or in written or magnetic media.

  
 1.5 “Effective
Date” means the Closing Date, as defined in the Agreement. 
  
 1.6 “Geographic Scope” means the geographic territory comprised of the State of Hawaii. 

 
 1.7 “In-Geography Service
Provider” means a Service Provider performing services in the geographic territory comprised of the State of Hawaii. 
  
 1.8 “Intellectual Property” shall have the meaning specified in the Intellectual Property Agreement.
However, Intellectual Property for purposes of this SLA shall not include any Trademarks (as that term is defined in the Intellectual Property Agreement). 
  
 1.9 “Intellectual Property Agreement” means the Intellectual Property Agreement entered into by and
between Seller and Hawaiian Telcom, together with certain other companies, as amended or supplemented, including all Exhibits and Schedules thereto. 
  
 1.10 “Licensed Field of Use” shall have the meaning specified in the Intellectual Property
Agreement. 
  
 1.11
“Licensee” means, collectively, Surviving Corporation and its subsidiaries (as “subsidiaries” is defined in the Agreement). 
  
 1.12 “Licensor” means Seller and its U.S. Affiliates. 
  
 1.13 “Object Code”
means the computer programming code in a form not readily perceivable by humans and suitable for machine execution with minimal intervening steps. 
  
 1.14 “Other Proprietary Software” means Licensor’s proprietary software applications identified
as IOFNet and ICGS applications. 
  
 1.15
“Outside-Geography Service Provider” means a Service Provider performing services in the United States outside of the geographic territory comprised of the State of Hawaii who does not provide facilities-based
voice or data telecommunications services in the United States, excluding the State of Hawaii. 
  
 1.16 “Permitted Modifications” means (i) without limitation, any adaptations, modifications,
improvements, enhancements, revisions, translations, partial copies or interface elements created by any person, including any of the Parties, from the Software (whether such modifications are in Object Code, Source Code or documentation), in any
form or medium whatsoever; and (ii) any “derivative work” of the Software as defined in the Copyright Law of the United States of America, 17 U.S.C. §101 et seq. 
  
 1.17 “Service Provider” means any third party provider of outsourcing
or information technology-related services. 
  

 Page 2 

 1.18 “SLA” shall have the meaning set forth in the
introductory paragraph of this Verizon Proprietary Software License Agreement. 
  
 1.19 “SDLA” shall mean the Software Development License Agreement between Seller and Hawaiian Telcom
dated October 26, 2004 (including all amendments thereto). 
  
 1.20 “Software” means (i) the Verizon Proprietary Software in all forms (including Object Code and Source Code), including any documentation thereto, in the form and content
as it exists within Licensor on the Effective Date or, if it was licensed under the SDLA, in the form and content as it was required to be provided to Licensee by Licensor pursuant to the terms of the SDLA; and (ii) all Permitted Modifications
to the Verizon Proprietary Software (including documentation), including any updates, patches, bug fixes, new releases or other modifications to the Verizon Proprietary Software and Permitted Modifications made by or for Licensee pursuant to the
SDLA or this SLA. 
  
 1.21
“Source Code” means computer programming code in human readable form (including explanatory annotations, if any) that is not suitable for machine execution without intervening steps such as interpretation or
compilation. 
  
 1.22
“Supplier” shall have the meaning set forth in the TSA. 
  
 1.23 “Third Party Intellectual Property” shall have the meaning set forth in the Intellectual
Property Agreement. 
  
 1.24
“TSA” means the Transition Services Agreement as defined in the Agreement. 
  
 1.25 “Unknown Third Party Software” shall mean the specific software files of Third Party
Intellectual Property identified on Schedule D, attached hereto. The Parties may wish to extend the meaning of Unknown Third Party Software to include additional software files and, in such event, the Parties agree that a letter agreement signed by
both Parties and including an updated Schedule D to include such additional software files shall be sufficient to extend the meaning of Unknown Third Party Software for purposes of this SLA as of the date of such letter agreement. 
  
 1.26 “U.S. Affiliate”
shall have the meaning specified in the Intellectual Property Agreement. 
  
 1.27 “Verizon Deliverables” shall mean the materials described in Schedule B hereto which either have been provided to Licensee pursuant to terms of the SDLA or which shall be
provided to Licensee according to the terms of this SLA. All such Verizon Deliverables, to the extent they exist, shall be provided in the form and content they exist on the date of delivery, and except as otherwise expressly agreed by the Parties
in Article 7 hereof, Licensor shall have no obligation to create any materials, including those described in Schedule B. Furthermore, to the extent that any such Verizon Deliverables were provided to Licensee in pursuant to the SDLA, Licensor shall
have no further obligations to provide such materials to Licensee hereunder. 
  
 1.28 “Verizon Proprietary Software” means (i) the software listed in Schedule A to this SLA, in the form and content it exists within Licensor on the Effective Date, or if
such software were licensed to Licensee pursuant to the SDLA, in the form and content as it was required to be 

  

 Page 3 

 
provided to Licensee by Licensor pursuant to the terms of the SDLA, but shall expressly exclude any Third Party Intellectual Property (the Licensor agrees to
use commercially reasonable efforts to identify such Third Party Intellectual Property prior to the Effective Date), if any, included in or required for the use of such Software; (ii) certain representative test data usable with the aforementioned
software, and selected and provided by Licensor; (iii) all Verizon Deliverables that were provided to Licensee pursuant to the SDLA or that are provided to Licensee hereunder; (iv) all information, in any form, including oral and graphic
information, provided by Licensor pursuant to the SDLA or this SLA and relating to the Software listed in Schedule A; and (v) any and all updates, modifications, and additional versions of the foregoing, including Updates, if any, made
available to Licensee during the term of the SDLA or this SLA, including any documentation thereto, if available, in the form and content as it exists within Licensor on the date the foregoing is or was made available to Licensee. Notwithstanding
the foregoing, Verizon Proprietary Software shall include any Unknown Third Party Software. 
  
 2. LICENSE. 
  
 2.1 Subject to Licensee’s compliance with the terms and conditions of this SLA and the Agreement, Licensor hereby grants to Licensee, commencing on the Effective Date, a restricted, personal,
non-transferable (except and to the extent expressly provided in Section 12.6 hereof), non-exclusive, perpetual, fully paid-up, royalty free, internal-use only license: (i) to use the Software (including Permitted Modifications), solely to
support the business of Licensee in the Geographic Scope, solely within the Licensed Field of Use, internally at Licensee’s facilities; (ii) to make Permitted Modifications to the Software (including compilation and linking of Software
Source Code into Object Code); (iii) to reproduce the Software for internal purposes in the Licensed Field of Use, consistent with Licensee’s standard procedures for reproducing copies of proprietary software; (iv) to maintain back-up
copies of the Software at a Backup Storage Provider, solely in accordance with Section 3.9; and (v) to sublicense the foregoing rights to Licensee’s then-current In-Geography Service Providers or Outside-Geography Service Providers to
permit such Service Providers to support the business of Licensee in the Geographic Scope, solely within the Licensed Field of Use in accordance with Section 3.8; provided, however, the license (if any) to Unknown Third Party Software is only
to the extent Licensor has any rights to grant such license to Licensee, and the delivery and license grant by Licensor of Unknown Third Party Software shall not be deemed, expressly or by implication, that Licensor has any rights in the Unknown
Third Party Software, and Licensor makes no representations or warranties as to what rights, if any, it has in such Unknown Third Party Software. Notwithstanding the foregoing, no right or license, express or implied, is hereby granted (x) to
use the Software or any portion thereof to provide data processing services to any third party (except and to the extent expressly permitted in Section 3.1 below), or (y) to use any Third Party Intellectual Property (other than
(i) third party software libraries, runtimes and other similar software tool components which Licensor has the right to sublicense to Licensee without the payment of compensation to or obtaining the consent of any third party; and (ii) any
Unknown Third Party Software, but only to the extent that Licensor has such rights, if any). 
  
 2.2 Licensee shall not permit an In-Geography Service Provider, an Outside-Geography Service Provider or a Backup Storage Provider
to use, access or maintain the Software outside the United States without the prior written consent of Seller. Seller hereby consents to the use, access and maintenance of the Software by Licensee’s current Outside-Geography Service Provider,
BearingPoint, Inc. (“BearingPoint”), at the BearingPoint Development Center in Chennai, India 

  

 Page 4 

 
pursuant to a sublicense approved by Seller in accordance with Section 3.8, provided that, in connection with such use, Licensee requires BearingPoint
to comply with the; (i) Business Continuity Plan, Archive Plan Physical and Logical Security Overview, (ii) Information Security Policies and Guidelines, (iii) Network Security Policy and (iv) Background Check Standards, all as
attached hereto as Schedule C (the “Security Procedures”). Seller will work in good faith with Licensee to promptly assess and determine the acceptability of any future In-Geography Service Provider, Outside-Geography Service Provider (or
new offshore location for an existing Service Provider) or Backup Storage Provider proposed by Licensee to use, access, or maintain the Software outside the United States. 
  
 3. RESTRICTIONS. 
  
 3.1 Except as expressly provided in Section 2 above, Licensee shall not (i) sublicense the
Software or any Permitted Modifications, (ii) market, distribute or otherwise transfer copies of the Software, in whole or in part, to others, (iii) provide data processing services to any third party; provided, however, that
notwithstanding the foregoing, Licensee and/or its then current In-Geography Service Providers and Outside-Geography Service Providers may use the Software to provide, for a limited transitional period not to exceed nine (9) months, data
processing services solely in the Geographic Scope and solely in the Licensed Field of Use to a permitted successor in interest (as set forth in Section 12.6) to the business of Licensee or (iv) rent, lease or loan the Software or any
portion thereof. 
  
 3.2 Licensee shall
reproduce and include any and all copyright notices and proprietary rights legends for the Software, as such notices and legends appear in the original Software, on any copy of the Software, or portion thereof. 
  
 3.3 The Software shall be handled, used and stored,
solely at Licensee’s facilities (and the facilities of the then current In-Geography Service Providers, Outside-Geography Service Providers and Backup Storage Provider, but only to the extent expressly permitted pursuant to this Section,
Section 2.2 above and Sections 3.8 and 3.9 below). Although the Software may be used either from machines or servers, there shall be no external network access of the Software (i.e., by any computers or terminals not located at the
Licensee’s facilities) except at (i) any of two (2) United States facilities of a single In-Geography Service Provider or Outside-Geography Service Provider identified by Licensee, and (ii) a single foreign facility of such
single In-Geography Service Provider or Outside-Geography Service Provider approved in accordance with Section 2.2. Seller further agrees to permit external network access of the Software by Hewlett Packard, as contarctor to BearingPoint, at
any of two (2) United States facilities of Hewlett Packard, provided Hewlett-Packard meets the requirements of Section 3.4 of this SLA. Seller hereby agrees to BearingPoint’s use of the Software in accordance with a sublicense
approved by Seller pursuant to Section 3.8 at BearingPoint’s Tysons Corner, Virginia data center facilities and BearingPoint’s Denver, Colorado data center facilities. Further, subject to Hewlett Packard’s meeting the
requirements of Section 3.4, Seller hereby agrees to BearingPoint’s and Hewlett Packard’s use of the Software in accordance with a sublicense approved by Seller pursuant to Section 3.8 at Hewlett Packard’s Littleton,
Massachusetts and Houston, Texas data center facilities. Finally, Seller hereby agrees to the use of the Software by BearingPoint at the BearingPoint Development Center in Chennai, India in accordance with a sublicense approved by Seller pursuant to
Section 3.8, provided that BearingPoint, in maintaining and using the Software in Chennai, India, is required by Licensee to comply with Security Procedures. 
  

 Page 5 

 3.4 Access to the Software shall be limited to officers, employees and independent
contractors of Licensee, the In-Geography Service Providers, Outside-Geography Service Providers and Backup Storage Providers who have signed agreements in which such employees and independent contractors agree to protect third party confidential
information on terms no less stringent than those set forth herein and agree to the applicability of the ownership provisions of Section 5 to any Permitted Modifications. Licensee agrees that any breach by any employee, officer or contractor of
Licensee, or any In-Geography Service Provider, Outside-Geography Service Provider or Backup Storage Provider, of such person’s obligations under such agreements shall also constitute a breach by Licensee hereunder. 
  
 3.5 Licensee shall use its reasonable best efforts to
protect the Software from unauthorized access, reproduction, disclosure or use. In the event Licensee becomes aware of any unauthorized use or disclosure of the Software, Licensee shall notify Licensor immediately in writing and shall give full
cooperation, at Licensee’s expense, to minimize the effects of such unauthorized use or disclosure. Licensee shall not use the Software in any manner that would require the disclosure of the Software (or any portion thereof) or the licensing of
the Software to any third party (other than and to the extent expressly provided herein), including the use of the Software with any “open source” software requiring such disclosure or licensing. 
  
 3.6 UPON TRANSFER OF ANY COPY OF THE SOFTWARE BY
LICENSEE OR ANY OF ITS OFFICERS, EMPLOYEES OR CONTRACTORS (INCLUDING SERVICE PROVIDERS AND THE OFFICERS, EMPLOYEES AND CONTRACTORS THEREOF), IN WHOLE OR IN PART, TO ANOTHER PERSON (OTHER THAN TO THE EXTENT EXPRESSLY PROVIDED HEREIN), THE RIGHTS AND
LICENSES GRANTED UNDER THIS SLA WILL AUTOMATICALLY TERMINATE. 
  
 3.7 Nothing in this SLA grants Licensee any rights to use any Trademarks, except as required to comply with the requirement to maintain copyright notices or other proprietary rights legends for the Software.

  
 3.8 The sublicense permitted under
Section 2 above must: (i) require the In-Geography Service Provider or the Outside-Geography Service Provider to agree in writing to obligations and restrictions at least as restrictive as the obligations and restrictions imposed upon
Licensee in this SLA (including the confidentiality provisions of Section 4 and ownership provisions of Section 5, below); (ii) name Licensor as a third party beneficiary of such sublicense with full power to enforce the sublicense
against such In-Geography Service Provider, Outside-Geography Service Provider, their employees and subcontractors for the actions (or omissions) of such In-Geography Service Provider, Outside-Geography Service Provider, their employees or
subcontractors; and (iii) be provided to Seller for approval prior to execution (such approval to be based on (i) and (ii), above, which approval shall not be unreasonably withheld or delayed). Except as expressly permitted by Licensor
pursuant to Section 2.2 above, such In-Geography Service Provider or Outside-Geography Service Provider and their subcontractors may only handle, use and store the Software at its facilities in the United States, and may not sublicense the
Software to any third party. If an executed sublicense agreement is not yet in place, the In-Geography Service Provider or the Outside-Geography Service Provider may still participate, at Seller’s option, in planning meetings with Licensor and
Licensee, provided that it has executed a non-disclosure agreement consistent with the confidentiality provisions in the Agreement and acceptable to Seller. 
  

 Page 6 

 3.9 Pursuant to Section 2.1, copies of the Software may be provided to and
stored by a single Backup Storage Provider, solely for disaster recovery purposes consistent with the support of the business of Licensee in the Geographic Scope, solely within the Licensed Field of Use. Such Backup Service Provider must enter into
a written agreement with Licensee which (i) imposes on the Backup Storage Provider obligations and restrictions regarding the storage, access, maintenance, confidentiality, and ownership of the Software at least as restrictive as the obligations and
restrictions imposed upon Licensee in Sections 3, 4, and 5 of this SLA, and does not permit the Backup Storage Provider to distribute, sublicense or use the Software, or to transfer possession of any copy of the Software in its possession to any
Person other than Licensee, Licensor or other Persons who are permitted to possess the Software pursuant to the terms hereof; (ii) names Licensor as a third party beneficiary of such agreement with full power to enforce the agreement against
such Backup Storage Provider, its employees and subcontractors for the actions (or omissions) of such Backup Storage Provider, its employees or subcontractors; (iii) requires that on termination of such agreement (or on termination of the
Backup Storage Provider’s right to possess the Software under the agreement), the Backup Storage Provider return or destroy all copies of the Software in its posession and certify in writing to Licensee and Licensor that it has done so, and
(iv) is provided to Seller for approval prior to execution (such approval to be based on (i), (ii) and (iii) above, which approval shall not be unreasonably withheld or delayed). Such Backup Storage Provider may only store the Software at its
facilities in the United States. Seller hereby agrees to permit storage of the Software at a single United States facility of Iron Mountain, pursuant to an agreement between Licensee and Iron Mountain that meets the requirements of this
Section 3.9. 
  
 4. CONFIDENTIAL
INFORMATION. Licensee shall treat as confidential and shall not disclose to any person, or use beyond the Geographic Scope and Licensed Field of Use, any Confidential Information, in whole or in part, except as expressly
authorized by this SLA or to the extent required to comply with governmental export control regulations, and shall protect all such Confidential Information using the same degree of care which Licensee uses with respect to its own proprietary
information, but in no event with safeguards less than a reasonably prudent business would exercise under similar circumstances. Licensee’s obligations regarding the protection of such Confidential Information shall survive any expiration or
termination of the SLA. Licensee shall take prompt and appropriate action to prevent unauthorized use or disclosure of such Confidential Information. 
  
 5. OWNERSHIP AND RESERVATION OF RIGHTS. Licensor shall retain exclusive
ownership of all worldwide Intellectual Property in and to the Software, including the Permitted Modifications created pursuant to the SDLA or this SLA. Licensee hereby assigns to Licensor all Intellectual Property (excluding the rights expressly
granted to Licensee pursuant to Section 2 of this SLA) it may obtain in and to the Software subsequent to the Effective Date. If Licensee has or obtains any Intellectual Property in or to the Software that cannot (by law) be assigned to Licensor,
Licensee unconditionally and irrevocably waives the enforcement of such Intellectual Property, and if such Intellectual Property cannot (by law) be waived, Licensee hereby grants to Licensor (subject to the rights expressly granted to Licensee
pursuant to Section 2 of this SLA) an exclusive, irrevocable, perpetual, worldwide, fully paid and royalty-free license, with rights to sublicense through one or more levels of sublicensees, to reproduce, create derivative works of, distribute,
publicly perform, publicly display, make, use, sell, offer for sale and import the Software under such Intellectual Property by all means now known or later developed. All rights in and to the Software not expressly licensed to Licensee in this SLA
are expressly reserved for Licensor. To the extent that any preexisting 

  

 Page 7 

 
Intellectual Property of Licensee, any of its sublicensees, or any of their third-party licensors is incorporated into the Permitted Modifications, ownership
of such preexisting Intellectual Property shall be retained by Licensee, its sublicensees, or their third-party licensors, as the case may be, and Licensor shall have no rights in or licenses to such preexisting Intellectual Property; provided,
however, Licensor shall own all right, title and interest in and to such Permitted Modifications, including all Intellectual Property therein or based thereon, subject to the underlying rights of Licensee or such sublicensee or third-party in the
preexisting Intellectual Property. 
  
 6.
DELIVERY. Licensor shall deliver the Verizon Proprietary Software to Licensee by delivering the software listed on Schedule A promptly after the Effective Date and the Verizon Deliverables to Licensee according to the schedule set
forth in Schedule B, in the form and media in which the delivered Verizon Proprietary Software exists on the delivery date. Such Verizon Proprietary Software shall be deemed irrevocably accepted upon delivery to Licensee. Licensee’s right to
reject individual items of the Verizon Proprietary Software shall be limited to the instance where the individual item of Verizon Proprietary Software media delivered by Licensor is defective. In the event of such rejection by Licensee, Licensor
will promptly deliver to Licensee the replacement item of Verizon Proprietary Software on non-defective media. Notwithstanding anything to the contrary in this Section 6, to the extent any Verizon Proprietary Software was delivered to Licensee
pursuant to the SDLA, Licensor shall have no further obligation to deliver such Verizon Proprietary Software to Licensee hereunder. 
  
 7. UPDATES, MAINTENANCE, TRAINING AND OTHER SUPPORT.
Except and to the extent expressly provided in this Article 7, Licensor shall have no obligation to provide any updates, maintenance, training or other support services to Licensee for the Software. 
  
 7.1 Subject to Licensor’s availability, during
the term of the TSA, Licensor, at Licensee’s prior written request, shall make available to Licensee training and technical support services for the Software. Such services shall be provided by Licensor as “Special Services” (as that
term is defined in the TSA) at the commercial rates (or as part of the 1500 no-fee hours, if any,) and under the terms and conditions specified in the TSA. Subsequent to the termination/cancellation/expiration of the TSA, subject to Licensor’s
availability, Licensor, at its sole discretion, may make available to Licensee training and technical support services provided by Licensor at Licensor’s then-current commercial rates and under the terms and conditions specified by Licensor.

  
 7.2 During the term of the TSA should
Licensor create any updates, patches, bug fixes or other releases of the Software (collectively, “Updates”), Licensor agrees to make such Updates available to Licensee, at no additional charge, under the terms and conditions of this SLA.
Subsequent to the termination/cancellation/expiration of the TSA, Licensor, at its sole discretion, may make available to Licensee Updates at Supplier’s then-current commercial rates and under the terms and conditions of this SLA. Permitted
Modifications by Licensee may not be compatible with Updates, and Licensor shall not be responsible for the failure of any Updates or the Software (or any portion thereof) due to Licensee’s Permitted Modifications. 
  
 8. TERM AND
TERMINATION/CANCELLATION. This SLA shall commence upon the Effective Date and continue until terminated/cancelled as set forth in this SLA. This SLA will immediately terminate/cancel, but only with
respect to the item of Software subject to a breach, upon 

  

 Page 8 

 
Licensee’s material breach of this SLA or upon any termination, cancellation or rescission of the Agreement, unless such breach is curable and is cured
by Licensee within thirty (30) days after written notice of such breach is provided by Licensor. Licensor may immediately terminate/cancel this SLA (and all license rights granted hereunder) with respect to a particular Licensee if such
Licensee files for voluntary bankruptcy, makes an assignment for the benefit of its creditors, or an involuntary assignment or bankruptcy petition is made or filed against such Licensee. 
  
 The licenses granted pursuant to Article 2 of this SLA for Unknown Third Party Software may be terminated/cancelled by
Licensor or Licensee immediately upon receipt by Licensor or Licensee of any claim or allegations, or any determination by Licensor or Licensee, that the possession, use, copying or sublicense of any Unknown Third Party Software infringes upon or
misappropriates the Intellectual Property of any third party, provided such termination/cancellation shall only be applicable to the Unknown Third Party Software (or portion thereof) that is the subject of such claim, allegation or determination.
Licensee’s possession, use, copying or sublicense of such Unknown Third Party Software pursuant to Article 2 prior to such termination/cancellation shall not constitute a breach of this SLA. 
  
 In the event that a Service Provider materially fails to comply with the
Security Procedures as required under Section 2.2 or the sublicense requirements of Section 3.8, and such failure to comply is not cured within thirty (30) days of such Service Provider and Licensee receiving written notice thereof
from Licensor, Licensor may, upon written notice to Licensee, terminate Licensee’s right to sublicense the license granted hereunder to such Service Provider and terminate the applicable sublicense. 
  
 In the event that a Backup Storage Provider materially fails to comply with
the requirements of Section 3.9, and such failure to comply is not cured within thirty (30) days of such Backup Storage Provider and Licensee receiving written notice thereof from Licensor, Licensor may, upon written notice to Licensee,
terminate Licensee’s right to provide copies of the Software to such Backup Storage Provider under Section 2, and terminate the Backup Storage Provider’s right to possess the Software under the agreement with such Backup Storage
Provider. 
  
 Upon any termination/cancellation of this SLA,
Licensee agrees not to use the Software, or any portion thereof, for any purpose whatsoever, to destroy the Software and any copies thereof, in whole or in part, then in Licensee’s possession, and to certify to Licensor that such destruction
has taken place. Upon any termination/cancellation of this SLA, Licensor may (at its option) repossess all copies of the Software then in Licensee’s possession or control. These remedies shall be cumulative and in addition to any other remedies
available to Licensor. The following Sections shall survive any termination/cancellation of this SLA: Articles 1, 3.4, 3.7, 3.9,4, 5, 8, 9, 10, 11 and 12. 
  
 9. WARRANTY. 
  
 9.1 Licensor represents and warrants that it has the right to grant the licenses and rights granted to Licensee pursuant to Article
2 (except with respect to the Unknown Third Party Software), and to enter into this SLA. 
  
 9.1.1 Licensor and Licensee agree that Licensor is providing any Unknown Third Party Software as a convenience to Licensee, and
makes no representation or warranty as to the ability 

  

 Page 9 

 
of Licensor to deliver to Licensee or to grant to Licensee the rights and licenses of Article 2 or any other rights in such Unknown Third Party Software to
Licensee. Licensor’s delivery and grant of rights and licenses, if any, under any Unknown Third Party Software to Licensee is on an “AS IS” basis, and the express disclaimers of Section 9.3 and the limitation of liability of
Article 10 shall apply to all Unknown Third Party Software. 
  
 9.2 Licensor represents and warrants that, to the Knowledge of Licensor, the Software provided by Licensor does not contain any back door, time bomb, drop-dead device or other software routine designed to disable the Software
automatically with the passage of time or under the positive control of Licensor. 
  
 9.3 Except and to the extent expressly set forth in Sections 9.1 and 9.2, the Software is provided to Licensee “AS IS.” EXCEPT AND TO THE EXTENT EXPRESSLY PROVIDED IN SECTIONS 9.1 AND 9.2, LICENSOR
DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED AND STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY. NO ORAL OR WRITTEN
INFORMATION OR ADVICE GIVEN BY LICENSOR (INCLUDING ITS AGENTS OR EMPLOYEES) SHALL IN ANY WAY CREATE ANY WARRANTY, EITHER EXPRESS OR IMPLIED. 
  
 10. LIMITATION OF LIABILITY. 
  
 LICENSOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR INDIRECT DAMAGES OF ANY KIND (INCLUDING DAMAGES
FOR INTERRUPTION OF BUSINESS, PROCUREMENT OF SUBSTITUTE GOODS, LOSS OF PROFITS, OR THE LIKE) IN CONNECTION WITH THIS SLA REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR ANY OTHER LEGAL
OR EQUITABLE THEORY, EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR BREACHES OF ARTICLES 2, 3, 4 AND/OR 5, LICENSEE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR INDIRECT DAMAGES OF ANY KIND
(INCLUDING DAMAGES FOR INTERRUPTION OF BUSINESS, PROCUREMENT OF SUBSTITUTE GOODS, LOSS OF PROFITS, OR THE LIKE) IN CONNECTION WITH THIS SLA REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY
OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF LICENSEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
  
 THE WARRANTY DISCLAIMER OF SECTION 9.3 AND THE LIMITATION ON LIABILITY OF SECTION 10 ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN LICENSOR
AND LICENSEE. LICENSOR WOULD NOT BE ABLE TO PROVIDE THE SOFTWARE WITHOUT SUCH PROVISIONS. 
  

 Page 10 

 11. INDEMNITY. 
  
 11.1 Indemnity by Licensee. Licensee agrees to indemnify, defend and hold harmless licensor, its
shareholders, directors, officers, employees, agents and Affiliates, from and against any losses, costs, or damages (including reasonable attorneys’ fees) resulting from or in connection with any claims or assertions by third parties resulting
from or in connection with the use of the Software (including any Unknown Third Party Software) by Licensee (except for claims or assertions of copyright infringement or trade secret misappropriation for the Software (other than the Unknown Third
Party Software) in the form provided to Licensee by Licensor), provided that Licensor gives Licensee prompt written notice of any such claim or assertion, tenders to Licensee the defense or settlement of any such claim or assertion at
Licensee’s expense, and cooperates with Licensee, at Licensee’s expense, in defending or settling such claim or assertion. 
  
 11.2 Indemnity by Licensor. Licensor agrees to indemnify, defend and hold harmless Licensee, its shareholders, directors, officers,
employees, agents and Affiliates, from and against any losses, costs, or damages (including reasonable attorneys’ fees) resulting from or in connection with any claims or assertions of copyright infringement or trade secret misappropriation for
the Software (other than the Unknown Third Party Software) in the form provided to Licensee by Licensor, provided that Licensee gives Licensor prompt written notice of any such claim or assertion, tenders to Licensor the defense or settlement of any
such claim or assertion at Licensor’s expense, and cooperates with Licensor, at Licensor’s expense, in defending or settling such claim or assertion. 
  

12. GENERAL. 
  
 12.1 General Provisions of the Agreement. Except and to the extent expressly provided herein, the provisions of Article XI
(Miscellaneous) of the Agreement shall apply to this SLA and such provisions are expressly incorporated herein; provided, however, in the event of conflict between the provisions this SLA and the Agreement, the provisions of this SLA
shall take precedence. 
  
 12.2
Attorneys’ Fees. In the event any proceeding or lawsuit is brought by Licensor or Licensee in connection with this SLA, the prevailing party in such proceeding shall be entitled to receive its costs, expert witness fees and reasonable
attorneys’ fees, including costs and fees on appeal. 
  
 12.3 Injunctive Relief. It is understood and agreed that, notwithstanding any other provisions of this SLA, breach of the provisions of this SLA by Licensee will cause Licensor irreparable damage for which
recovery of money damages would be inadequate, and that Licensor shall therefore be entitled to obtain timely injunctive relief to protect Licensor’s rights under this SLA in addition to any and all remedies available at law. 
  

 Page 11 

 12.4 Notices. All notices permitted or required under this SLA shall be in writing
and shall be delivered by personal delivery, by certified or registered mail, return receipt requested, or by express courier with parcel tracking capabilities, and shall be deemed given upon personal delivery, receipt at the notice address, or five
(5) days after deposit in the mail (whichever is earlier). Notices shall be sent to all the following representatives of the parties at all following addresses: 
  

			
	 For Licensor:

	  	 For Licensee:

	Stephen E. Smith	  	Hawaiian Telcom Communications, Inc.
	Vice President - Business Development	  	1177 Bishop Street
	 Verizon Domestic Telecom
 1717 Arch Street,
29th Floor
 Philadelphia, PA 19103
 Facsimile No.: (215) 557-7249
	  	 Honolulu, HI 96813
 Facsimile No.: (808) 546-7621
 Attn: General Counsel

		
	With a copy (which shall not constitute notice) to	  	 With a copy (which shall not constitute notice)
 to:

		
	 Dale R. Chamberlain
 Assistant General Counsel

Verizon Services Group
 600 Hidden Ridge, HQE02H44
 Irving, TX 75038
 Facsimile No.: (972) 719-0028
	  	 Latham & Watkins LLP
 885 Third Avenue
 Suite 1000
 New York, NY 10022
 Facsimile No.: (212) 754-4864
 Attention: R. Ronald Hopkinson

		
	 	  	 and

		
	 With a copy (which shall not constitute notice) to:
  
 Debevoise & Plimpton LLP
 919 Third Avenue
 New York, NY 10022
 Facsimile No.: (212) 909-6836
 Attention: Kevin M. Schmidt
	  	 Latham & Watkins LLP
 Two Freedom Square
 11955 Freedom Drive
 Reston, VA 20190-5651
 Facsimile No.: (703) 456-1001
 Attention: Kevin C. Boyle

  
 Either party may
change their representative(s) and/or address(es) for receipt of notices under this SLA by providing notice of such changed representative(s)/address(es). 
  
 12.5 No Agency. Nothing contained herein shall be construed as creating any agency, employment relationship, partnership,
principal-agent or other form of joint enterprise between the parties. 
  
 12.6 Assignment. Except as expressly provided in this Section 12.6, Licensee may not delegate, assign or transfer this SLA, the license(s) granted or any of Licensee’s rights or duties hereunder, and
any attempt to do so, without Licensor’s express prior written consent, shall be null and void. Any Licensee may (i) assign, without the consent of Licensor, any of the rights and obligations hereunder to any Affiliate of Licensee that is
actually conducting the business of Company or its Subsidiaries in the Geographic Scope in the Licensed Field of Use, (ii) assign, without the consent of Licensor, any of their rights and obligations hereunder to a third party in connection
with a sale of all or substantially all of the business of the Company or its Subsidiaries in the Licensed Field of Use (whether by merger, consolidation, sale of assets, sale or exchange of stock or otherwise), provided that such third party
agrees in writing to be bound by the terms and conditions of this SLA, or (iii) collaterally pledge, without the consent of Licensor, any of the rights and obligations hereunder as security to one or more lenders, provided that such
lenders agree in writing to be bound by the terms and conditions of this SLA and provided that any perfection of such security will permit use of such 

  

 Page 12 

 
rights only in connection with the business of the Company or its Subsidiaries in the Geographic Scope in the Licensed Field of Use. 
  
 12.7 Export Control. All Software and technical
information delivered under this SLA are subject to U.S. export control laws and may be subject to export or import regulations in other countries. Licensee agrees to strictly comply with all such laws and regulations. 
  
 12.8 Entire Agreement; Modification. This SLA
constitutes the entire agreement between Licensee and Licensor and supersedes in their entirety any and all oral or written agreements previously existing between Licensee and Licensor with respect to the subject matter hereof. The terms and
conditions of any purchase order or other instrument issued by Licensee in connection with this SLA shall be of no force or effect. This SLA may only be amended or supplemented by a writing that refers explicitly to this SLA and that is signed by
duly authorized representatives of Licensee and Licensor. 
  
 12.9 Right to License Other Proprietary Software. Upon Licensee’s request, Licensor will agree to license any of the Other Proprietary Software to Licensee on commercially reasonable terms;
provided, however, that in no event shall such terms, taken as a whole and in relationship to other consideration, be less favorable to Licensee than the terms, taken as a whole and in relationship to other consideration, of any
license then granted by Licensor to a third party with respect to such identical Other Proprietary Software. 
  
 Signature page follows 
  

 Page 13 

 IN WITNESS WHEREOF, the parties’ authorized
representatives have executed this SLA. 
  

									
	 For Licensor
	 	 	 	 For Licensee

			
	GTE Corporation	 	 	 	 Hawaiian Telcom Communications, Inc.
 (f/k/a Paradise MergerSub, Inc.)

					
	 By:
	 	 /s/ Marianne Drost
	 	 	 	 By:
	 	 /s/ Michael S. Ruley

	 Name:
	 	Marianne Drost	 	 	 	 Name:
	 	Michael S. Ruley
	 Title:
	 	Vice President and Secretary	 	 	 	 Title:
	 	Chief Executive Officer
	 Date: 
	 	__________________________________	 	 	 	 Date: 
	 	__________________________________

  

 [Verizon Proprietary Software License Agreement]

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