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                                                                 EXHIBIT 10.16.1

                                      LIBOR
                     ADDENDUM TO LOAN AND SECURITY AGREEMENT

        This Addendum to Loan and Security Agreement (this "Addendum") is
entered into as of this 1st day of October, 2002, by and between Comerica
Bank-California ("Bank") and CRYSTAL DECISIONS, INC. ("Borrower"). This Addendum
supplements the terms of the Loan and Security Agreement entered into by and
between Borrower and Bank dated of even date herewith, as amended from time to
time (the "Loan Agreement").

1.      Definitions. Unless otherwise defined herein, all initially capitalized
terms in this Addendum shall be as defined in the Loan Agreement.

        (a)    Advance. As used herein, "Advance" means a borrowing requested by
Borrower and made by Bank under the Revolving Facility of the Loan Agreement,
including a LIBOR Option Advance and/or a Prime Rate Option Advance.

        (b)    LIBOR. As used herein, "LIBOR" means the rate per annum (rounded
upward if necessary, to the nearest whole 1/8 of 1%) and determined pursuant to
the following formula:

                                   Base LIBOR
                LIBOR = --------------------------------
                        100% - LIBOR Reserve Percentage

                      (1)  "Base LIBOR" means the rate per annum determined by
                           Bank at which deposits for the relevant LIBOR Period
                           would be offered to Bank in the approximate amount of
                           the relevant LIBOR Option Advance in the inter-bank
                           LIBOR market selected by Bank, upon request of Bank
                           at 10:00 a.m. Pacific time, on the day that is the
                           first day of such LIBOR Period.

                      (2)  "LIBOR Reserve Percentage" means the reserve
                           percentage prescribed by the Board of Governors of
                           the Federal Reserve System (or any successor) for
                           "Eurocurrency Liabilities" (as defined in Regulation
                           D of the Federal Reserve Board, as amended), adjusted
                           by Bank for expected changes in such reserve
                           percentage during the applicable LIBOR Period.

        (c)    LIBOR Business Day. As used herein, "LIBOR Business Day" means a
               Business Day on which dealings in dollar deposits may be carried
               out in the interbank LIBOR market.

        (d)    LIBOR Period. As used herein, "LIBOR Period" means, with respect
               to a LIBOR Option Advance:

                      (1)  initially, the period commencing on, as the case may
                           be, the date the Advance is made or the date on which
                           the Advance is converted to a LIBOR Option Advance,
                           and continuing for, in every case, 30, 60, 90 or 180
                           days thereafter so long as the LIBOR Option is quoted
                           for such period in the applicable interbank LIBOR
                           market, as such period is selected by Borrower in the
                           notice of Advance as provided in this Addendum; and

                      (2)  thereafter, each period commencing on the last day of
                           the next preceding LIBOR Period applicable to such
                           LIBOR Option Advance and continuing for, in every
                           case, 30, 60, 90 or 180 days thereafter, so long as
                           the LIBOR Option is quoted for such period in the
                           applicable interbank LIBOR market, as such period is
                           selected by Borrower in the notice of continuation as
                           provided in this Addendum.

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        (e)    Regulation D. As used herein, "Regulation D" means Regulation D
of the Board of Governors of the Federal Reserve System as amended or
supplemented from time to time.

        (f)    Regulatory Development. As used herein, "Regulatory Development"
means any or all of the following: (i) any change in any law, regulation or
interpretation thereof by any public authority (whether or not having the force
of law); (ii) the application of any existing law, regulation or the
interpretation thereof by any public authority (whether or not having the force
of law); and (iii) compliance by Bank with any request or directive (whether or
not having the force of law) of any public authority.

2.      Interest Rate Options. Borrower shall have the following options
regarding the interest rate to be paid by Borrower on Advances under the Loan
Agreement:

        (a)    A rate equal to two and one half percent (2.50%) above Bank's
LIBOR, (the "LIBOR Option"), which LIBOR Option shall be in effect during the
relevant LIBOR Period; or

        (b)    A rate equal to the "Prime Rate" as defined in the Loan Agreement
and quoted from time to time by Bank as such rate may change from time to time
(the "Prime Rate Option").

3.      LIBOR Option Advance. Each LIBOR Option Advance will not be less than
Two Hundred Fifty Thousand and 00/100 Dollars ($250,000). No more than four (4)
LIBOR Option Advances shall be outstanding at any time.

4.      Payment of Interest. Interest on all Advances shall be payable pursuant
to the terms of the Loan Agreement. Interest on LIBOR Option Advance (i) shall
be computed on the basis of a 360-day year and shall be assessed for the actual
number of days elapsed from the first day of the LIBOR Period applicable thereto
but not including the last day thereof and (ii) shall be payable at the end of
each quarter and at the end of each LIBOR Period.

5.      Bank's Records Re: LIBOR Option Advances. With respect to each LIBOR
Option Advance, Bank is hereby authorized to note the date, principal amount,
interest rate and LIBOR Period applicable thereto and any payments made thereon
on Bank's books and records (either manually or by electronic entry) and/or on
any schedule attached to the Loan Agreement, which notations shall be prima
facie evidence of the accuracy of the information noted.

6.      Selection/Conversion of Interest Rate Options. At the time any Advance
is requested under the Loan Agreement and/or Borrower wishes to select the LIBOR
Option Advance for all or a portion of the outstanding principal balance of the
Loan Agreement, and at the end of each LIBOR Period, Borrower shall give Bank
notice specifying (a) the interest rate option selected by Borrower; (b) the
principal amount subject thereto; and (c) if the LIBOR Option is selected, the
length of the applicable LIBOR Period. Any such notice may be given by telephone
so long as, with respect to each LIBOR Option Advance selected by Borrower, (i)
Bank receives written confirmation from Borrower not later than three (3)
Business Days after such telephone notice is given; and (ii) such notice is
given to Bank prior to 10:00 a.m., Pacific time, three Business Days before the
first day of the LIBOR Period. For each LIBOR Option requested hereunder, Bank
will quote the applicable fixed LIBOR Rate to Borrower at approximately 10:00
a.m., Pacific time, on the first day of the LIBOR Period. If Borrower does not
immediately accept the rate quoted by Bank, any subsequent acceptance by
Borrower shall be subject to a redetermination of the rate by Bank; provided,
however, that if Borrower fails to accept any such quotation given, then the
quoted rate shall expire and Bank shall have no obligation to permit a LIBOR
Option to be selected on such day. If no specific designation of interest is
made at the time any Advance is requested under the Loan Agreement or at the end
of any LIBOR Period, Borrower shall be deemed to have selected the Prime Rate
Option for such Advance, as applicable, or the principal amount to which such
LIBOR Period applied. At any time the LIBOR Option is in effect, Borrower may,
at the end of the applicable LIBOR Period, convert to the Prime Rate Option. At
any time the Prime Rate Option is in effect, Borrower may convert to the LIBOR
Option, and shall designate a LIBOR Period.

7.      Prepayment. Bank is not under any obligation to accept any prepayment of
any LIBOR Option Advance except as described below or as required under
applicable law. Borrower may prepay a Prime Rate Option Advance

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at any time, without paying any Prepayment Amount (as defined below). Borrower
may prepay an LIBOR Option Advance in increments of Five Hundred Dollars
($500.00) prior to the end of the LIBOR Period, as long as (i) Bank is provided
written notice of such prepayment at least five (5) LIBOR Business Days prior to
the date thereof (the "Prepayment Date"); and (ii) Borrower pays the Prepayment
Amount. The notice of prepayment shall contain the following information: (a)
the Prepayment Date; and (b) the LIBOR Option Advance which will be prepaid. On
the Prepayment Date, Borrower shall pay to Bank the Prepayment Amount. Bank, in
its sole discretion, may accept any prepayment of a LIBOR Option Advance even if
not required to do so under the Loan Agreement and may deduct from the amount to
be applied against the LIBOR Option Advance any other amounts required to be
paid as part of the Prepayment Amount.

        The Prepaid Principal Amount will be applied to the LIBOR Option Advance
being prepaid as Bank shall determine in its sole discretion. The "Prepayment
Principal Amount" means the amount of the principal balance of the LIBOR Option
Advance which Borrower has elected to prepay or the amount of the principal
balance of the LIBOR Option Advance which Bank has required Borrower to prepay
because of acceleration, as the case may be.

        If Bank exercises its right to accelerate the payment of the Loan
Agreement prior to maturity based upon an Event of Default under the Loan
Agreement, Borrower shall pay to Bank, in addition to any other amounts that may
then be owing under the Loan Agreement, on the date specified by Bank as the
Prepayment Date, the Prepayment Amount.

        Bank's determination of the Prepayment Amount shall be conclusive in the
absence of obvious error or fraud. If requested in writing by Borrower, Bank
shall provide Borrower a written statement specifying the Prepayment Amount.

        The Prepayment Amount shall be due and payable in full on the Prepayment
Date. As used herein, "Prepayment Amount" means the sum of: (i) the Prepayment
Principal Amount; (ii) interest accruing on the Prepaid Principal Amount through
the Prepayment Date; and (iii) the amount (if any) by which (A) the additional
interest which would have been payable on the amount so received had it not been
received until the last day of such LIBOR Period or term exceeds (B) the
interest which would have been recoverable by Bank by placing the amount so
received on deposit in the certificate of deposit markets or the offshore
currency interbank markets or United States Treasury investment products, as the
case may be, for a period starting on the date on which it was so received and
ending on the last day of such LIBOR Period or term at the interest rate
determined by Bank. Bank's determination as to such amount shall be conclusive
absent manifest error.

        BY INITIALING BELOW, BORROWER ACKNOWLEDGE(S) AND AGREE(S) THAT: (A)
THERE IS NO RIGHT TO PREPAY ANY LIBOR OPTION ADVANCE , IN WHOLE OR IN PART,
WITHOUT PAYING THE PREPAYMENT AMOUNT, EXCEPT AS OTHERWISE REQUIRED UNDER
APPLICABLE LAW; (B) BORROWER SHALL BE LIABLE FOR PAYMENT OF THE PREPAYMENT
AMOUNT IF BANK EXERCISES ITS RIGHT TO ACCELERATE PAYMENT OF ANY LIBOR OPTION
ADVANCE AS PART OR ALL OF THE OBLIGATIONS OWING UNDER THE LOAN AGREEMENT,
INCLUDING WITHOUT LIMITATION, ACCELERATION UNDER A DUE-ON-SALE PROVISION; (C)
BORROWER WAIVES ANY RIGHTS UNDER SECTION 2954.10 OF THE CALIFORNIA CIVIL CODE,
OR ANY SUCCESSOR STATUTE; AND (D) BANK HAS MADE EACH LIBOR OPTION ADVANCE
PURSUANT TO THE LOAN AGREEMENT IN RELIANCE ON THESE AGREEMENTS.

/s/ EP
-----------------------------
BORROWER'S INITIALS

8.      Hold Harmless and Indemnification. Borrower agrees to indemnify Bank and
to hold Bank harmless from, and to reimburse Bank on demand for, all losses and
expenses which Bank sustains or incurs as a result of (i) any payment of a LIBOR
Option Advance prior to the last day of the applicable LIBOR Period for any
reason, including, without limitation, termination of the Loan Agreement,
whether pursuant to this Addendum or the occurrence of an Event of Default; (ii)
any termination of a LIBOR Period prior to the date it would otherwise end in

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accordance with this Addendum; or (iii) any failure by Borrower, for any reason,
to borrow any portion of a LIBOR Option Advance.

9.      Funding Losses. The indemnification and hold harmless provisions set
forth in this Addendum shall include, without limitation, all losses and
expenses arising from interest and fees that Bank pays to lenders of funds it
obtains in order to fund the loans to Borrower on the basis of the LIBOR
Option(s) and all losses incurred in liquidating or re-deploying deposits from
which such funds were obtained and loss of profit for the period after
termination. A written statement by Bank to Borrower of such losses and expenses
shall be conclusive and binding, absent manifest error, for all purposes. This
obligation shall survive the termination of this Addendum and the payment of the
Loan Agreement.

10.     Regulatory Developments Or Other Circumstances Relating To Illegality or
Impracticality of LIBOR. If any Regulatory Development or other circumstances
relating to the interbank Euro-dollar markets shall, at any time, in Bank's
reasonable determination , make it unlawful or impractical for Bank to fund or
maintain, during any LIBOR Period, to determine or charge interest rates based
upon LIBOR, Bank shall give notice of such circumstances to Borrower and:

        (i)    In the case of a LIBOR Period in progress, Borrower shall, if
               requested by Bank, promptly pay any interest which had accrued
               prior to such request and the date of such request shall be
               deemed to be the last day of the term of the LIBOR Period; and

        (ii)   No LIBOR Period may be designated thereafter until Bank
               determines that such would be practical.

11.     Additional Costs. Borrower shall pay to Bank from time to time, upon
Bank's request, such amounts as Bank determines are needed to compensate Bank
for any costs it incurred which are attributable to Bank having made or
maintained a LIBOR Option Advance or to Bank's obligation to make a LIBOR Option
Advance, or any reduction in any amount receivable by Bank hereunder with
respect to any LIBOR Option or such obligation (such increases in costs and
reductions in amounts receivable being herein called "Additional Costs"),
resulting from any Regulatory Developments, which (i) change the basis of
taxation of any amounts payable to Bank hereunder with respect to taxation of
any amounts payable to Bank hereunder with respect to any LIBOR Option Advance
(other than taxes imposed on the overall net income of Bank for any LIBOR Option
Advance by the jurisdiction where Bank is headquartered or the jurisdiction
where Bank extends the LIBOR Option Advance; (ii) impose or modify any reserve,
special deposit, or similar requirements relating to any extensions of credit or
other assets of, or any deposits with or other liabilities of, Bank (including
any LIBOR Option Advance or any deposits referred to in the definition of
LIBOR); or (iii) impose any other condition affecting this Addendum (or any of
such extension of credit or liabilities). Bank shall notify Borrower of any
event occurring after the date hereof which entitles Bank to compensation
pursuant to this paragraph as promptly as practicable after it obtains knowledge
thereof and determines to request such compensation. Determinations by Bank for
purposes of this paragraph, shall be conclusive, provided that such
determinations are made on a reasonable basis.

12.     Legal Effect. Except as specifically modified hereby, all of the terms
and conditions of the Loan Agreement remain in full force and effect.

        IN WITNESS WHEREOF, the parties have agreed to the foregoing as of the
date first set forth above.

CRYSTAL DECISIONS, INC.                     COMERICA BANK-CALIFORNIA

By:    /s/ Eric Patel                       By:    /s/ Robert Van Nortwick
    ----------------------------------          --------------------------------

Title: Chief Financial Officer              Title: Vice President
       -------------------------------             -----------------------------

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                                                                   EXHIBIT 10.17

                                                         Crystal Decisions, Inc.
                                                              895 Emerson Street
                                                             Palo Alto, CA 94301

September 25, 2002

Jon Judge
316 Ridgefield Road
Wilton, CT 06987

Dear Jon,

        On behalf of Crystal Decisions ("Crystal Decisions" or the "Company"),
we are pleased to extend an offer of employment to you for the position of
President and Chief Executive Officer reporting to the Board of Directors (the
"Board"). You will initially be appointed as a member of the Board, and
thereafter, during your employment with the Company, you shall also be
re-nominated to serve as a Director of the Company.

        You will be based in Vancouver, British Columbia. Your effective start
date will be September 30, 2002. We trust that you will treat the details of
this offer with the utmost confidentiality.

        You will receive an annual base salary at the rate of US $400,000,
payable twice monthly. In addition to your base salary you will receive a bonus
incentive enabling you to receive an additional US $400,000, bringing your total
compensation at 100% achievement of plan to US $800,000 per annum. Your maximum
bonus payout will be US $800,000 or 200% of your base salary. Full details of
this bonus plan, which will be discussed with you in advance and reflect your
input with respect to goals and performance objectives, will be provided to you
following the November Board meeting, at which the Company will recommend to the
Board the adoption of the bonus plan that you have reviewed. Your compensation
will be paid through the Canadian payroll in Canadian dollars, and will be
subject to all applicable Canadian taxes and deductions. Your U.S. income will
be converted into Canadian dollars based on the monthly exchange rate ordinarily
used by the Company.

        Crystal Decisions is not responsible generally for tax equalization or
payment for any taxes which may be affected by the offer. However, Crystal
Decisions will assist you with and pay for the establishment of a Canadian
immigrant trust, reasonably acceptable to you and your advisors, to hold your
assets (other than retirement plan assets) owned prior to your establishing
Canadian residency; with such costs, including reimbursement or direct payments
for associated costs for transferring assets to the Canadian immigrant trust,
grossed up for any imputed income. You agree to place your Sea Island Residence
in the Canadian immigrant trust and maintain it in the trust while you are
employed by Crystal Decisions, for up to one day less than five years. In
return, Crystal Decisions agrees to reimburse you, on a grossed-up basis, for
any Canadian departure taxes arising from your Sea Island Residence relating to
such employment period of up to one day less than five years. Also, if you are
employed by Crystal Decisions for at least five years hereunder, Crystal
Decisions agrees to pay or reimburse you, on a grossed-up basis, for any
Canadian departure taxes related to your Sea Island residence (so long as such
residence has earlier been made part of and maintained in your Canadian
immigrant trust), whenever such departure tax liability may arise, including
following your termination of employment for any reason (the "Sea Island
Residence Tax Payment"), and in addition to any amounts due you as a result of
your termination without Cause. However, Crystal Decisions may, instead of
incurring liability for the Sea Island Residence Tax Payment, elect to terminate
your employment without Cause (as defined herein) prior to your five year
employment anniversary, in which case you will receive the benefits due you
hereunder pursuant to a termination without Cause but not any Sea Island
Residence Tax Payment nor any amount pursuant to the next sentence. Moreover,
Crystal Decisions will pay you a bonus of US $400,000 grossed up, and payable by
any of the Company's operations, on any termination of your employment for any
reason occurring five years or more after your employment commencement date (the
"Retention Severance Payment") in addition to any amounts due you as a result of
your termination without Cause.

        We will recommend that, at the first meeting of the Board following your
start date, but no later than November 19th, 2002 so long as you are then a
Company employee, the Board of Directors grant you an option to purchase
2,000,000 shares of Crystal Decisions stock at a fair market price to be
determined by the Board of

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Directors (the "Original Option Grant"). The Original Option Grant shall vest as
to 25% of the covered shares on the first anniversary of your start date, and
thereafter as to 1/48th of the originally covered shares in monthly installments
so as to be 100% vested on the four year anniversary of your start date, subject
to your continued employment with Crystal Decisions through each vesting date
(and subject to accelerated vesting as provided herein), and is subject to the
terms and conditions outlined in the Crystal Decisions Stock Option Plan and the
form option agreement thereunder except to the extent modified in this letter.
In addition, we will recommend that the Board grant an option to purchase
250,000 shares of stock upon successful completion of an Initial Public Offering
(the "IPO Option Grant"), and an option to purchase an additional 250,000 shares
of stock when the Company has achieved four successive quarters of attaining
100% of its revenue and profitability targets (as determined after consultation
with, and input by, you and as approved by the Board) after the Initial Public
Offering is completed. These additional options will be at a fair market price
to be determined by the Board of Directors, will be subject to four-year vesting
from the date of grant on the same terms as the Original Option Grant and will
be in all respects subject to the terms and conditions outlined in the Crystal
Decisions Stock Option Plan and the form option agreement thereunder, except to
the extent modified in this letter.

        Crystal Decisions currently provides a comprehensive core health plan
including basic medical, extended medical, dental, and vision. Crystal Decisions
pays 100% of the monthly premium for these benefits for yourself, your spouse
and your dependent children. Short and long term disability coverage are
non-optional benefits for which all employees become eligible, subscribe and pay
premiums following 3 months of employment. The Company also provides basic life
and basic accidental death and disability coverage. You will have an opportunity
to participate in the group RRSP program, which is roughly equivalent to a US
401k plan. The Company also provides a fitness benefit of US $150 per year.
Complete details of the benefit programs will be provided upon the commencement
of your employment. Notwithstanding the terms of any insurance or benefit plan
maintained by the Company, while you are employed hereunder, the Company agrees
(i) to reimburse you (on a grossed-up basis) for up to the end of the remaining
COBRA continuation period months following your commencement of employment for
the costs incurred by you in continuing health care coverage for your family,
(ii) to make reasonable arrangements, at no additional cost to you, and on a
grossed-up basis, for you and your spouse and dependent children to secure
prompt medical treatment in the United States for any material health condition
for which immediate treatment is not then available in Canada (such as by
securing a separate medical insurance policy in the United States for you and
your spouse and dependent children), and (iii) if she is not otherwise covered
hereunder, to reimburse you or your college-age daughter, on a grossed up basis,
for the cost of obtaining individual health, dental and vision insurance at a
total premium rate of up to US $850/month. For purposes of determining
eligibility, benefit entitlement and coverage under the Company's benefit plans,
you shall be credited with your years of service with your prior employer. The
Company also agrees to reimburse you for the reasonable premium costs for a $1
million term life insurance policy on your life, on a grossed-up basis, during
your employment hereunder, up to a maximum annual premium of US $20,000.

        Upon your acceptance of this offer we expect you to secure a visa or
work permit that allows you to perform your job in Canada. We will of course
assist you in obtaining such visa or work permit as soon as this offer has been
accepted, and cover the costs incurred in connection with all visa and work
permit matters. You will continue to remain employed by the Company during the
visa/work permit application process and to the extent you are unable to perform
services in Canada during this process, you agree to perform services from the
United States as the Company may reasonably request. You will also need to apply
for a Canadian Social Insurance Number for payroll purposes. We will provide you
with instructions for obtaining a SIN after you obtain your temporary work
permit.

        We hope to have a long and mutually beneficial working relationship. In
the event the Company terminates your employment for Cause (as defined below),
or if you voluntarily resign other than pursuant to an Involuntary Termination
(as defined below), the Company will pay you all amounts then earned and accrued
(including any earned and unpaid base salary and bonus, and, if due, the
Retention Severance and Sea Island Residence Tax Payments) and your rights with
respect to your options shall be governed by the terms of the Company's Stock
Option Plan; provided, however, that the Company may, in its sole discretion
also elect to provide you the benefits that would be due pursuant to a Severance
Event (as defined in the next paragraph) so that you will be subject to the
non-competition provisions of the "Employment Confidential Information and
Invention Assignment Agreement" (the "Confidentiality Agreement") between you
and the Company. The Company's

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obligation to provide this severance amount is contingent upon your signing a
release of all claims against the Company and its directors and employees, in
substantially the form attached hereto as Annex A (the "Release").

        In the event the Company terminates your employment for any reason other
than Cause, or you resign as a result of an Involuntary Termination (each a
"Severance Event"), then in lieu of any other form of severance compensation
(other than, if due, the Retention Severance and Sea Island Residence Tax
Payments) and subject to your signing a Release, the Company shall pay you (or
your estate) as follows: (A) if the Severance Event occurs on or before the one
year anniversary of your commencement date, the Company (x) shall pay you a
lump-sum payment equal to (i) the product of 150%, multiplied by (ii) the sum of
your then annual base salary and your bonus at 100% of plan, and (y) shall
either reimburse you for all COBRA premiums paid by you for the full extension
period provided by law or, if COBRA is not then available to you, reimburse you
up to US $2,500 per month, plus a gross-up, for premium payments for health,
dental and vision coverage for you, your spouse and dependents until such time
as you would no longer have been eligible for COBRA coverage had COBRA been
available to you, and (B) if the Severance Event occurs after the one year
anniversary of your commencement date, the Company shall pay you (x) a lump sum
payment equal to the sum of your then annual base salary and your bonus at 100%
of plan, and (y), and reimburse you for all COBRA premiums paid by you for the
full extension period provided by law or, if COBRA is not then available to you,
reimburse you up to US $2,500 per month, plus a gross-up, for premium payments
for health, dental and vision coverage for you, your spouse and dependents until
such time as you would no longer have been eligible for COBRA coverage had COBRA
been available to you. No payments hereunder shall be subject to mitigation or
offset from any earnings from another employer.

        For purposes of this letter, "Cause" is defined as (i) any act of
dishonesty, embezzlement or fraud against the Company taken by you in connection
with your responsibilities as an officer or employee of the Company that has a
material adverse effect on the Company, (ii) your felony conviction (or plea of
nolo contendere to a felony), (iii) a violation of any confidentiality and
proprietary rights agreements to which you are a party that, only with respect
to curable violations, you have not cured, after 15 days written notice and
opportunity to cure, (iv) willful and intentional violations by you of your
obligations and/or fiduciary duties as an officer and employee of the Company
that have a material adverse effect on the Company, but only, with respect to
curable violations, violations that you have not cured after 10 days written
notice and opportunity to cure, or (v) it being reasonably determined by the
Company, in good faith, and in consultation with counsel expert in Canadian
immigration law reasonably agreeable to you, that you are ineligible to obtain a
visa or work permit to commence your employment in Canada. No act or failure to
act by you shall be considered "willful" or "intentional" if done or omitted by
you in good faith with the reasonable belief that your action or omission was in
the best interests of the Company. You may only be terminated for Cause upon
prior written notice to you of the grounds underlying such determination and an
opportunity to address such allegations before the Board, and a determination by
a majority vote of the entire Board of Directors (with you abstaining and your
seat not being counted for purposes of determining a majority) that there is
"Cause" for such termination.

        In the event of a Change of Control (as defined below), you will receive
accelerated vesting immediately upon and solely as a result of the Change of
Control, as to (i) an additional 50% of the then unvested shares with respect to
your Original and IPO Option Grants (if the IPO Option Grant has then been
granted), and (ii) an additional one years' vesting on any other of your
outstanding Company options (the "Single-Trigger Vesting"). Following such
acceleration, all such non-accelerated options shall continue to vest at the
rate of 1/48th of the originally covered shares per month of your continued
employment with the Company.

        In the event that you resign within 3 months following a Change of
Control in which you are not made the Chief Executive Officer of the acquirer as
of the closing of the Change of Control transaction, then in addition to the
Single-Trigger Vesting, and in lieu of any other form of severance compensation
(other than, if due, the Retention Severance and Sea Island Residence Tax
Payments) and subject to your signing a Release, you will receive (i) a one-time
lump sum cash payment equal to the product of (a) two (2), (b) multiplied by the
sum of your then base salary and 100% of your target bonus for the year of your
termination, and (ii) you will have ninety days following your date of
termination to exercise any vested options, after which period they will expire.

        In the event of your Involuntary Termination (as defined below) or your
termination by the Company without Cause, in each case within 12 months after a
Change of Control (as defined below) of the Company (a "COC Event"), but not in
the event of your termination due to your death or disability, then in addition
to the

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Single-Trigger Vesting and in lieu of any other form of severance compensation
(other than, if due, the Retention Severance and Sea Island Residence Tax
Payments) and subject to your signing a Release, you will receive a one-time
lump sum cash payment equal to the product of (a) two (2), (b) multiplied by the
sum of your then base salary and 100% of your target bonus for the year of your
termination, and (i) any unvested portion of your Original and IPO Option Grants
will be fully accelerated, (ii) any other Company options held by you will be
accelerated as to an additional one year's vesting, and (iii) you will have
ninety days following your date of termination to exercise any vested options,
after which period they will expire. If you receive benefits and payments
pursuant to this paragraph, however, you shall not also be eligible to receive
benefits and payments pursuant to the prior paragraph.

        In the event that the benefits provided for in this agreement or
otherwise payable to you (a) constitute "parachute payments" within the meaning
of Section 280G of the Internal Revenue Code of 1986, as amended (the "Code"),
(b) would be subject to the excise tax imposed by Section 4999 of the Code, and
(c) the aggregate value of such parachute payments, as determined in accordance
with Section 280G of the Code and the proposed Treasury Regulations thereunder
(or the final Treasury Regulations, if they have then been adopted) is less than
the product obtained by multiplying 3.3 by your "base amount" within the meaning
of Code Section 280G(b)(3), then such benefits shall be reduced to the extent
necessary (but only to that extent) so that no portion of such benefits will be
subject to excise tax under Section 4999 of the Code.

        In the event that the benefits provided for in this agreement or
otherwise payable to you (a) constitute "parachute payments" within the meaning
of Section 280G of the Code, (b) would be subject to the excise tax imposed by
Section 4999 of the Code, and (c) the aggregate value of such parachute
payments, as determined in accordance with Section 280G of the Code and the
proposed Treasury Regulations thereunder (or the final Treasury Regulations, if
they have then been adopted) is equal to or greater than the product obtained by
multiplying 3.3 by your "base amount" within the meaning of Code Section
280G(b)(3), then you shall receive (i) a payment from the Company sufficient to
pay such excise tax, plus (ii) an additional payment from the Company sufficient
to pay the excise tax and federal and state income and employment taxes arising
from the payments made by the Company to you pursuant to this sentence.

        The determination of your excise tax liability and the amount required
to be paid or reduced hereunder shall be made in writing by the Company's
independent auditors who are primarily used by the Company immediately prior to
the Change of Control (the "Accountants"). For purposes of making the
calculations required hereunder, the Accountants may make reasonable assumptions
and approximations concerning applicable taxes and may rely on reasonable, good
faith interpretations concerning the application of Sections 280G and 4999 of
the Code. You agree to furnish to the Accountants such information and documents
as the Accountants may reasonably request in order to make a determination
hereunder. The Company shall bear all costs the Accountants may reasonably incur
in connection with any calculations contemplated hereunder. You and the Company
agree to consult with the Accountants regarding the possible reduction or
mitigation of such excise taxes.

        For purposes of this letter, "Involuntary Termination" shall mean a
resignation of your employment within sixty (60) days of the occurrence of any
of the following events, that, with respect to a curable event, has not been
cured after 15 days written notice to the Company and opportunity to cure: (i)
without your written consent, the significant reduction of your duties or
responsibilities; provided, however, that a reduction in duties or
responsibilities solely by virtue of the Company being acquired and made part of
a larger entity (as, for example, when, following a Change of Control, you
remain the President and Chief Executive Officer of a division or subsidiary of
the acquirer with annual revenues at least comparable to those that the Company
was projected to have had but for the Change of Control) shall not constitute
grounds for an "Involuntary Termination;" (ii) without your written consent, a
reduction by the Company in your base salary as in effect immediately prior to
such reduction or the occurrence of a Compensation Default (as defined below);
(iii) without your written consent, a significant reduction by the Company in
the kind or level of employee benefits to which you arc entitled immediately
prior to such reduction with the result that your overall benefits package is
significantly reduced; (iv) without your written consent, a written demand from
the Company that you relocate your office to a facility or a location more than
fifty (50) miles from your current location, or (v) the failure by the Company
to obtain the assumption of this Agreement by any successor.

                                       4
<PAGE>

        For purposes of this letter, a "Change of Control" shall be deemed to
occur upon; (i) any "person" (as such term is used in Sections 13(d) and 14(d)
of the Securities Exchange Act of 1934, as amended) is or becomes the
"beneficial owner" (as defined in Rule 13d-3 under said Act), directly or
indirectly, of securities of the Company representing fifty percent (50%) or
more of the total voting power represented by the Company's then outstanding
voting securities, (ii) a change in the composition of the Board occurring
within a six (6) month period, as a result of which fewer than a majority of the
directors are Incumbent Directors. "Incumbent Directors" shall mean directors
who either (A) are directors of the Company as of the date hereof, or (B) are
elected, or nominated for election, to the Board of Directors of the Company
with the affirmative votes of at least a majority of the Incumbent Directors at
the time of such election or nomination (but shall not include an individual
whose election or nomination is in connection with an actual or threatened proxy
contest relating to the election of directors to the Company); or (iii) the
stockholders of the Company approve a merger or consolidation of the Company
with any other corporation, other than a merger or consolidation which would
result in the voting securities of the Company outstanding immediately prior
thereto continuing to represent (either by remaining outstanding or by being
converted into voting securities of the surviving entity) at least fifty percent
(50%) of the total voting power represented by the voting securities of the
Company or such surviving entity outstanding immediately after such merger or
consolidation, or the stockholders of the Company approve a plan of complete
liquidation of the Company or an agreement for the sale or disposition by the
Company of all or substantially all of the Company's assets.

        For purposes of this letter, "Compensation Default" shall mean the
failure of the Company to (i) pay you the amounts provided for in this letter,
and (ii) failure of the Board to grant you the options provided for in paragraph
three of this letter after you have become entitled to such grants or to adopt
the bonus plan provided for in paragraph three of this letter.

        To assist you in the relocation of you and your family to Vancouver,
British Columbia, Crystal Decisions agrees to cover typical relocation expenses
as follows ("Covered Relocation Expenses"):

        1. Normal and ordinary expenses (grossed up for taxes) related to the
           move of household goods from your present home to Vancouver in an
           amount according to a budget submitted and approved in advance by the
           Company.

        2. Closing costs and real estate transaction fees (grossed up for taxes)
           in connection with the sale of your present home and the purchase of
           your new home except for mortgage buy-down points related to a new
           loan.

        3. Temporary living expenses (house/apartment rental) (grossed up for
           taxes) for up to six months as your family relocates to British
           Columbia.

        4. Costs, including coach fare, for up to trips for the family to
           British Columbia during the relocation period (grossed up for taxes).

        5. A monthly cost-of-living differential payment that decreases each
           year over the first five years of employment. The differential
           payment will be for US $5,000 per month in the first year and will
           decrease by US $1,000 per month in each year thereafter through year
           five of your employment.

        6. A lump sum payment of US $25,000 (grossed up for taxes) for
           miscellaneous expenses related to the move.

        This Agreement is binding on and may be enforced by the parties and
their respective successors and assigns, and your heirs and legal
representatives, and any amounts otherwise due you hereunder shall be paid to
your heirs and/or legal representatives in the event of your death.

        The Company represents and warrants that this Agreement is legal, valid
and binding upon the Company and that its execution does not and will not
constitute a breach of, or conflict with, the terms or provisions of any
agreement or understanding to which the Company is a party.

        The Company agrees to pay the reasonable attorneys' fees incurred by you
in connection with the negotiation and execution of this Agreement upon receipt
of invoices for up to US $18,500. The Company also

                                        5
<PAGE>

agrees to pay your reasonable annual tax and financial planning expenses,
including any such expenses incurred in connection with financial and tax issues
arising in connection with your continued residency in Canada, for up to US
$20,000 in the aggregate annually.

        During your employment you will be fully indemnified by the Company to
the full extent permitted by law and the Company currently maintains and will
continue to maintain a directors and officers policy covering your service as an
officer and/or Director of the Company, consistent with reasonable coverage
requirements.

        As a condition of employment you will be required to sign the enclosed
Confidentiality Agreement so please review the agreement carefully before
signing it.

        This offer will remain open until September 27, 2002. If everything is
acceptable to you please sign below indicating your acceptance and fax to me at
604-974-2478 and return a signed original of this employment offer to: Crystal
Decisions, 895 Emerson Street, Palo Alto, CA 94301. Please mark your return
documents as "Private & Confidential". The copies are for your records.

        In signing this letter, you agree that any dispute with the Company or
its employees or directors arising out of your employment or the termination of
your employment will be subject to binding arbitration under the Arbitration
Rules in the California Code of Civil Procedure and under California law, in a
mutually agreeable location, or if you and the Company are unable to agree, in
the San Francisco Bay Area. This agreement to arbitrate also applies to any
dispute that the Company may have with you.

        This letter, together with the Option Plan and applicable Company
benefit plans, your option agreements and the Confidentiality Agreement
represents the entire agreement between the parties and supercedes all prior or
contemporaneous agreements whether written or oral. No modifications of any of
the provisions of the Agreement will be effective unless they are in writing and
signed by the Chairman of the Board. This letter is governed by the laws of the
state of California.

        We very much look forward to having you join our Company and believe you
will make a powerful contribution to the future success of our company. Should
you have any questions, please call either myself or Susan Wolfe, our General
Counsel, at (650) 838-7410.

Sincerely,

/s/ Donald L. Waite

Crystal Decisions, Inc. Search Committee
by: Donald L. Waite

cc: Greg Kerfoot
Chairman of the Board, Crystal Decisions, Inc.

Acceptance:

/s/ Jon Judge
----------------------------
Jon Judge

Date: September 27, 2002

                                       6

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