Document:

Form of 4.250% Notes due 2042

 Exhibit 4.4 
 REGISTERED 
 No. 
 ALTRIA GROUP, INC. 
 4.250% NOTES DUE 2042 

 

							
		 		 		 	         PRINCIPAL AMOUNT
         $

        CUSIP NO. 02209S AM5
         ISIN NO. US02209SAM52

 THIS NOTE IS A GLOBAL SECURITY WITHIN THE MEANING OF THE INDENTURE HEREINAFTER REFERRED
TO AND IS REGISTERED IN THE NAME OF A DEPOSITARY OR A NOMINEE THEREOF. UNLESS AND UNTIL IT IS EXCHANGED IN WHOLE OR IN PART FOR NOTES IN CERTIFICATED FORM, THIS NOTE MAY NOT BE TRANSFERRED EXCEPT AS A WHOLE BY THE DEPOSITORY TRUST COMPANY (THE
“DEPOSITARY”) TO A NOMINEE OF THE DEPOSITARY OR BY THE DEPOSITARY OR ANY SUCH NOMINEE TO A SUCCESSOR DEPOSITARY OR A NOMINEE OF SUCH SUCCESSOR DEPOSITARY. UNLESS THIS NOTE IS PRESENTED BY AN AUTHORIZED REPRESENTATIVE OF THE DEPOSITARY TO
THE COMPANY OR ITS AGENT FOR REGISTRATION OF TRANSFER, EXCHANGE OR PAYMENT, AND ANY NOTE ISSUED IS REGISTERED IN THE NAME OF CEDE & CO. OR IN SUCH OTHER NAME AS IS REQUESTED BY AN AUTHORIZED REPRESENTATIVE OF THE DEPOSITARY (AND ANY PAYMENT
IS MADE TO CEDE & CO. OR TO SUCH OTHER ENTITY AS IS REQUESTED BY AN AUTHORIZED REPRESENTATIVE OF THE DEPOSITARY), ANY TRANSFER, PLEDGE OR OTHER USE HEREOF FOR VALUE OR OTHERWISE BY OR TO ANY PERSON IS WRONGFUL INASMUCH AS THE REGISTERED
OWNER HEREOF, CEDE & CO., HAS AN INTEREST HEREIN. 
 ALTRIA GROUP, INC., a Virginia corporation (hereinafter called the
“Company”, which term includes any successor corporation under the Indenture hereinafter referred to), for value received, hereby promises to pay to Cede & Co. or registered assigns, the principal sum of
$         on August 9, 2042, and to pay interest thereon from August 9, 2012 or from the most recent Interest Payment Date to which interest has been paid or duly provided for, semi-annually in
arrears on February 9 and August 9 in each year, commencing February 9, 2013 at the rate of 4.250% per annum until the principal hereof is paid or made available for payment. 

The interest so payable, and punctually paid or duly provided for, on any Interest Payment Date will, as provided in the Indenture, be
paid to the Person in whose name this Note (or one or more Predecessor Securities) is registered at the close of business on the Regular Record Date for such interest, which shall be January 25 or July 25 (whether or not a Business Day),
as the case may be, next preceding such Interest Payment Date. Any such interest not so punctually paid or duly provided for shall forthwith cease to be payable to the Holder on such Regular Record Date and may be paid to the Person in whose name
this Note (or one or more Predecessor Securities) is registered at the close of business on a Special Record Date for the 

 
payment of such Defaulted Interest to be fixed by the Trustee for the Notes, notice whereof shall be given to Holders of Notes not less than 10 days prior to such Special Record Date, or may be
paid at any time in any other lawful manner not inconsistent with the requirements of any securities exchange on which the Notes may be listed, and upon such notice as may be required by such exchange, all as more fully provided in said Indenture.

 Payment of the principal of (and premium, if any) and interest on this Note will be made at the office or agency of the
Company maintained for that purpose in the Borough of Manhattan, The City of New York, in such coin or currency of the United States of America, as at the time of payment is legal tender for payment of public and private debts; provided,
however, that at the option of the Company payment of interest may be made by check mailed to the address of the Person entitled thereto as such address shall appear on the Securities Register or by wire transfer at such place and to such
account at a banking institution in the United States as may be designated in writing to the Trustee at least 15 days prior to the date for payment by the person entitled thereto. All payments of principal, premium, if any, and interest in respect
of this Note will be made by the Company in immediately available funds. 
 Additional provisions of this Note are contained on
the reverse hereof, and such provisions shall have the same effect as though fully set forth in this place. 
 Unless the
certificate of authentication hereon has been executed by or on behalf of the Trustee for the Notes by manual signature, this Note shall not be entitled to any benefit under the Indenture, or be valid or obligatory for any purpose. 

 IN WITNESS WHEREOF, ALTRIA GROUP, INC. has caused this instrument to be duly executed.

 Dated:                 , 2012 

ALTRIA GROUP, INC. 

			
		
	By:	 	 
		 	 Name: Salvatore Mancuso

Title: Vice President and Treasurer, Finance & Strategy

 CERTIFICATE OF AUTHENTICATION 
 This is one of the Securities of the series designated therein described in the within-mentioned Indenture. 
 DEUTSCHE BANK TRUST COMPANY AMERICAS, 
 as Trustee 

By: DEUTSCHE BANK NATIONAL TRUST COMPANY 
  

			
		
	        By:	 	 
		 	Authorized Signatory

 (Reverse of Note) 
 ALTRIA GROUP, INC. 
 This Note is one of a duly authorized issue of debentures,
notes or other evidences of indebtedness (hereinafter called the “Securities”) of the Company of the series hereinafter specified, which series is limited in aggregate principal amount to $900,000,000 (except as provided in the Indenture
hereinafter mentioned), all such Securities issued and to be issued under an Indenture, dated as of November 4, 2008, among the Company, Philip Morris USA Inc., as Guarantor, and Deutsche Bank Trust Company Americas, as Trustee (herein called
the “Indenture”), to which Indenture and all other indentures supplemental thereto reference is hereby made for a statement of the rights and limitations of rights thereunder of the Holders of the Securities and of the rights, obligations,
duties and immunities of the Trustee for each series of Securities and of the Company, and the terms upon which the Securities are and are to be authenticated and delivered. As provided in the Indenture, the Securities may be issued in one or more
series, which different series may be issued in various aggregate principal amounts, may mature at different times, may bear interest, if any, at different rates, may be subject to different redemption provisions, if any, may be subject to different
sinking, purchase or analogous funds, if any, may be subject to different covenants and Events of Default and may otherwise vary as in the Indenture provided or permitted. This Note is one of a series of the Securities designated therein as 4.250%
Notes due 2042 (the “Notes”). 
 Guarantee 
 The Notes have the benefit of the unconditional guarantee by the Guarantor to pay the principal of, and premium, if any, and interest, if any, on the Notes, according to the terms of and as more fully
described in the Indenture and the related Guarantee Agreement executed by the Guarantor on the date hereof. 
 Repurchase Upon Change of
Control Triggering Event 
 If a Change of Control Triggering Event (as defined below) occurs, unless the Company has
exercised its option to redeem the Notes, Holders may require the Company to repurchase all or any part (equal to $2,000 or an integral multiple of $1,000 in excess thereof) of their Notes pursuant to an offer (the “Change of Control
Offer”) of payment in cash equal to 101% of the aggregate principal amount of Notes repurchased, plus accrued and unpaid interest, if any, on the Notes repurchased, but not including, the date of repurchase (a “Change of Control
Payment”). 
 Within 30 days following any Change of Control Triggering Event or, at the Company’s option, prior to
any Change of Control (as defined below), but after public announcement of the transaction that constitutes or may constitute the Change of Control, the Company will mail a notice to Holders describing the transaction that constitutes or may
constitute the Change of Control Triggering Event and offering to repurchase the Notes on the date specified in the notice, which date will be no earlier than 30 days and no later than 60 days from the date such notice is mailed (a “Change of
Control Payment Date”). The notice, if mailed 

 
prior to the date of consummation of the Change of Control, will state that the Change of Control Offer is conditioned on the Change of Control Triggering Event occurring on or prior to the
Change of Control Payment Date. 
 On the Change of Control Payment Date, the Company will, to the extent lawful: 

 

	 	•	 	 accept for payment all Notes or portions of Notes properly tendered pursuant to the Change of Control Offer; 

 

	 	•	 	 deposit with the Paying Agent an amount equal to the Change of Control Payment in respect of all Notes or portions of Notes properly tendered; and

  

	 	•	 	 deliver or cause to be delivered to the Trustee the Notes properly accepted together with an Officers’ Certificate stating the aggregate principal
amount of Notes or portions of Notes being purchased. 

 The Paying Agent will promptly mail to each Holder of
properly tendered Notes the Change of Control Payment for the Notes, and the Trustee will promptly authenticate and mail (or cause to be transferred by book-entry) to each Holder a new note equal in principal amount to any unpurchased portion of any
Notes surrendered; provided that each new note will be in a principal amount of $2,000 or an integral multiple of $1,000 in excess of that amount. 
 The Company will not be required to make a Change of Control Offer upon the occurrence of a Change of Control Triggering Event if a third party makes such an offer in the manner, at the times and
otherwise in compliance with the requirements set for an offer made by the Company, and the third party repurchases all Notes properly tendered and not withdrawn under its offer. In addition, the Company will not repurchase any Notes if there has
occurred and is continuing on the Change of Control Payment Date an Event of Default under the Indenture, other than a default in the payment of the Change of Control Payment upon a Change of Control Triggering Event. 

For purposes of the Change of Control Offer provisions of the Notes, the following definitions will be applicable: 

“Change of Control” means the occurrence of any of the following: 

(1) the direct or indirect sale, lease, transfer, conveyance or other disposition (other than by way of merger or
consolidation), in one or more series of related transactions, of all or substantially all of the Company’s assets and the assets of its Subsidiaries, taken as a whole, to any “person,” other than to the Company or one of its
Subsidiaries; 
 (2) the consummation of any transaction (including, without limitation, any merger or
consolidation) the result of which is that any person becomes the beneficial owner (as defined in Rules 13d-3 and 13d-5 under the Exchange Act), directly or indirectly, of more than 50% of the Company’s outstanding Voting Stock or other Voting
Stock into 

 
which the Company’s Voting Stock is reclassified, consolidated, exchanged or changed, measured by voting power rather than the number of shares; 

(3) the Company consolidates with, or merges with or into, any person, or any person consolidates with, or merges
with or into, the Company, in any such event pursuant to a transaction in which any of the Company’s outstanding Voting Stock is converted into or exchanged for cash, securities or other property, other than any such transaction where the
shares of the Company’s Voting Stock outstanding immediately prior to such transaction constitute, or are converted into or exchanged for, a majority of the Voting Stock of the surviving person or any direct or indirect parent company of the
surviving person immediately after giving effect to such transaction; 
 (4) the first day on which a
majority of the members of the Company’s Board of Directors are not Continuing Directors; or 

(5) the adoption of a plan relating to the Company’s liquidation or dissolution (other than the Company’s
liquidation into a newly formed holding company). 
 Notwithstanding the foregoing, a transaction will not be
deemed to involve a Change of Control if (i) the Company becomes a direct or indirect wholly-owned subsidiary of a holding company and (ii) (A) the direct or indirect holders of the Voting Stock of such holding company immediately
following that transaction are substantially the same as the holders of the Company’s Voting Stock immediately prior to that transaction or (B) immediately following that transaction no person (other than a holding company) is the
beneficial owner, directly or indirectly, of more than 50% of the Voting Stock of such holding company. 
 “Change of
Control Triggering Event” means the occurrence of both (1) a Change of Control and (2) a Ratings Event. 

“Continuing Directors” means, as of any date of determination, any member of the Company’s Board of Directors who
(1) was a member of such Board of Directors on the Issue Date of the Notes or (2) was nominated for election, elected or appointed to such Board of Directors with the approval of a majority of the Continuing Directors who were members of
such Board of Directors at the time of such nomination, election or appointment (either by a specific vote or by approval of the Company’s proxy statement in which such member was named a nominee for election as a director, without objection to
such nomination). 
 “Fitch” means Fitch Ratings Ltd., a subsidiary of Fimalac, S.A., and its successors. 

“Investment Grade” means a rating equal to or higher than Baa3 (or the equivalent) by Moody’s; a rating equal to or higher
than BBB- (or the equivalent) by S&P or Fitch; and the equivalent investment grade credit rating from any Replacement Rating Agency or Rating Agencies selected by the Company. 

 “Moody’s” means Moody’s Investors Service, Inc., a subsidiary of
Moody’s Corporation, and its successors. 
 “person” has the meaning given thereto in Section 13(d)(3) of
the Exchange Act. 
 “Rating Agencies” means (1) each of Moody’s, S&P and Fitch; and (2) if any of
Moody’s, S&P or Fitch ceases to rate the Notes or fails to make a rating of the Notes publicly available for reasons outside of the Company’s control, a Substitute Rating Agency. 

“Ratings Event” means the Notes cease to be rated Investment Grade by each of the Rating Agencies on any day within the 60-day
period (which 60-day period will be extended so long as the rating of the Notes is under publicly announced consideration for a possible downgrade by any of the Rating Agencies) after the earlier of (1) the occurrence of a Change of Control and
(2) public notice of the occurrence of a Change of Control or the Company’s intention to effect a Change of Control. 

“S&P” means Standard & Poor’s Ratings Services, a division of The McGraw-Hill Companies, Inc., and its
successors. 
 “Substitute Rating Agency” means a “nationally recognized statistical rating organization”
within the meaning of Rule 15c3-1(c)(2)(vi)(F) under the Exchange Act selected by the Company (as certified by the Company’s Chief Executive Officer or Chief Financial Officer) as a replacement agency for Moody’s, S&P or Fitch, or all
of them, as the case may be. 
 “Voting Stock” means, with respect to any specified “person” (as that term
is used in Section 13(d)(3) of the Exchange Act) as of any date, the capital stock of such person that is at the time entitled to vote generally in the election of the board of directors of such person. 

Payment of Additional Amounts 
 Section 1010 of the Indenture shall be applicable to the Notes, except that (i) the term “Holder,” when used in Section 1010 of the Indenture, shall mean the beneficial owner of a
Note or any person holding on behalf or for account of the beneficial owner of a Note; (ii) the following language shall replace subsection (k) to Section 1010 of the Indenture “any tax, assessment or other governmental charge
imposed pursuant to the provisions of Sections 1471 through 1474 of the Code” and (iii) the following language shall be included as subsection (l) to Section 1010 of the Indenture “any combination of items (a), (b), (c),
(d), (e), (f), (g), (h), (i), (j) and (k).” 
 Optional Tax Redemption 

The Company may redeem the Notes prior to maturity in whole, but not in part, on not more than 60 days’ notice and not less than 30
days’ notice at a redemption price equal to the principal amount of such Notes plus any accrued interest and additional amounts to the date fixed for redemption if: 

	 	•	 	 as a result of a change in or amendment to the tax laws, regulations or rulings of the United States or any political subdivision or taxing authority
of or in the United States or any change in official position regarding the application or interpretation of such laws, regulations or rulings (including a holding by a court of competent jurisdiction in the United States) that is announced or
becomes effective on or after August 9, 2012, the Company has or will become obligated to pay additional amounts with respect to the Notes as described in Section 1010 of the Indenture, or 

 

	 	•	 	 on or after August 9, 2012, any action is taken by a taxing authority of, or any decision is rendered by a court of competent jurisdiction in, the
United States or any political subdivision or taxing authority of or in the United States, including any of those actions specified in the bullet point above, whether or not such action is taken or decision is rendered with respect to the Company,
or any change, amendment, application or interpretation is officially proposed, which, in any such case, in the written opinion of independent legal counsel of recognized standing, will result in a material probability that the Company will become
obligated to pay additional amounts with respect to the Notes, 

 and the Company in its business judgment determines that
such obligations cannot be avoided by the use of reasonable measures available to the Company. 
 If the Company exercises its
option to redeem the Notes, the Company will deliver to the Trustee a certificate signed by an authorized officer stating that it is entitled to redeem the Notes and the written opinion of independent legal counsel if required. 

Defeasance 
 The
Indenture contains provisions for defeasance at any time of the entire principal of all the Securities of any series upon compliance by the Company with certain conditions set forth therein. 
 Events of Default 
 In addition to the Events of Default described in
Section 501 of the Indenture, each of the following will constitute an Event of Default with respect to the Notes: 
  

	 	•	 	 the Guarantor shall commence any case or proceeding seeking to have an order for relief entered on its behalf as debtor or to adjudicate it as bankrupt
or insolvent or seeking reorganization, liquidation, dissolution, winding-up, arrangement, composition or readjustment of its debts or any other relief under any bankruptcy, insolvency, reorganization, liquidation, dissolution, arrangement,
composition, readjustment of debt or other similar act or law of any jurisdiction, domestic or foreign, now or hereafter existing; or the Guarantor shall apply for a receiver, custodian or trustee (other than any trustee appointed as a mortgagee or
secured party in connection with the issuance of indebtedness for borrowed money of the Guarantor) of it or for all or a substantial part of its property; or the Guarantor shall

	 	 
make a general assignment for the benefit of creditors; or the Guarantor shall take any corporate action in furtherance of any of the foregoing; 

 

	 	•	 	 an involuntary case or other proceeding shall be commenced against the Guarantor with respect to it or its debts under any bankruptcy, insolvency or
other similar law now or hereafter in effect seeking the appointment of a trustee, receiver, liquidator, custodian or similar official of it or any substantial part of its property; and such case or other proceeding (1) results in the entry of
an order for relief or a similar order against it or (2) shall continue unstayed and in effect for a period of 60 consecutive days; and 

  

	 	•	 	 the guarantee of the Notes by the Guarantor is determined to be unenforceable or invalid or shall for any reason cease to be in full force and effect
except as permitted by the Indenture, or the Guarantor repudiates its obligations under such guarantee. 

 If
an Event of Default (other than an Event of Default described in Section 501(4) or 501(5) of the Indenture) with respect to the Notes shall occur and be continuing, then either the Trustee or the Holders of not less than 25% in principal amount
of the Notes then Outstanding may declare the entire principal amount of the Notes due and payable in the manner and with effect provided in the Indenture. If an Event of Default specified in Section 501(4) or 501(5) occurs with respect to the
Company, all of the unpaid principal amount and accrued interest then Outstanding shall ipso facto become and be immediately due and payable in the manner with the effect provided in the Indenture without any declaration or other act by the
Trustee or any Holder. 
 Notwithstanding anything in the immediately preceding paragraph to the contrary, to the extent elected
by the Company, the sole remedy for an Event of Default relating to the failure by the Company to comply with the obligation to provide certain reports and information as set forth in Section 704 of the Indenture will, for the first 120 days
after the occurrence of such an Event of Default, consist exclusively of the right for Holders to receive additional interest on the Notes equal to 0.25% per annum of the principal amount of the Notes. If the Company so elects, such additional
interest will be payable in the same manner and on the same dates as the stated Interest Payment Dates on the Notes. The additional interest will accrue on all outstanding Notes from and including the date on which such Event of Default first occurs
to, but not including, the 120th day thereafter (or such earlier date on which such Event of Default shall have been cured or waived by Holders as provided in Section 513 of the Indenture). On such 120th day after such Event of Default (if the
Event of Default relating to such obligation is not cured or waived by Holders as provided in Section 513 of the Indenture prior to such 120th day), such additional interest will cease to accrue and the Notes will be subject to acceleration as
provided in the paragraph above. In the event the Company does not elect to pay the additional interest upon such Event of Default in accordance with this paragraph, the Notes will be subject to acceleration as provided in the paragraph above.

 Amendments 

 The Indenture permits, with certain exceptions as therein provided, the amendment thereof
and the modification of the rights and obligations of the Company and the rights of the Holders of the Securities under the Indenture at any time by the Company and the Guarantor with the consent of the Holders of more than 50% in aggregate
principal amount of the Outstanding Securities of each series of Securities then Outstanding affected thereby. The Indenture also contains provisions permitting the Holders of specified percentages in aggregate principal amount of the Securities of
any series at the time Outstanding, on behalf of the Holders of all the Securities of such series, to waive compliance by the Company with certain provisions of the Indenture and certain past defaults under the Indenture and their consequences with
respect to such series. Any such consent or waiver by the Holder of this Note shall be conclusive and binding upon such Holder and upon all future Holders of this Note and of any Note issued upon the transfer hereof or in exchange or in lieu hereof
whether or not notation of such consent or waiver is made upon this Note. 
 Payment 

No reference herein to the Indenture and no provision of this Note or of the Indenture shall alter or impair the obligation of the
Company, which is absolute and unconditional, to pay the principal of (and premium, if any) and interest on this Note at the times, place and rate, and in the coin or currency, herein and in the Indenture prescribed. 

Transfer, Registration and Exchange 
 As provided in the Indenture and subject to certain limitations therein set forth, this Note is transferable on the Security Register of the Company, upon surrender of this Note for registration of
transfer at the office or agency of the Company to be maintained for that purpose in the Borough of Manhattan, The City of New York, or at any other office or agency of the Company maintained for that purpose, duly endorsed by, or accompanied by a
written instrument of transfer in form satisfactory to the Company and the Security Registrar duly executed by the Holder hereof or his or her attorney duly authorized in writing, and thereupon one or more new Notes, of authorized denominations and
for the same aggregate principal amount, will be issued to the designated transferee or transferees. 
 The Notes are issuable
only in registered form in denominations of $2,000 and any integral multiple of $1,000 in excess thereof. As provided in the Indenture and subject to certain limitations therein set forth, Notes are exchangeable for a like aggregate principal amount
of Notes of a like tenor and of a different authorized denomination, as requested by the Holder surrendering the same. 
 No
service charge shall be made for any such registration of transfer or exchange, but the Company may require payment of a sum sufficient to cover any tax or other governmental charge payable in connection therewith. 

The Company, the Trustee for the Notes and any agent of the Company or such Trustee may treat the Person in whose name this Note is
registered as the owner hereof for the purpose of 

 
receiving payment as herein provided and for all other purposes, whether or not this Note be overdue, and neither the Company, such Trustee nor any such agent shall be affected by notice to the
contrary. 
 Certain of the Company’s obligations under the Indenture with respect to Notes may be terminated if the
Company irrevocably deposits with the Trustee money or Government Obligations sufficient to pay and discharge the entire indebtedness on all Notes, as provided in the Indenture. 

This Note shall for all purposes be governed by, and construed in accordance with, the laws of the State of New York. 

Certain terms used in this Note which are defined in the Indenture have the meanings set forth therein. 

 FORM OF ASSIGNMENT 
 FOR VALUE RECEIVED, the undersigned hereby sells, assigns and transfers unto 
  

	
	 PLEASE INSERT SOCIAL SECURITY NUMBER OR
 OTHER IDENTIFYING NUMBER OF ASSIGNEE

	
	  
	(Name and address of Assignee, including zip code, must be printed or typewritten)
	
	 
	
	 
	the within Note, and all rights thereunder, hereby irrevocably, constituting and appointing
	
	 
	
	 
	Attorney to transfer the said Note on the books of Altria Group, Inc. with full power of substitution in the premises.

  

			
	
		
	Dated:                            
 	 	 
		 	NOTICE: The signature to this assignment must correspond with the name as it appears upon the face of the within Note in every particular, without alteration or enlargement or
any change whatsoever.Exhibit 10.1

 Exhibit 10.1 

 
  

 
  
  

PURCHASER TRANSITION SERVICES AGREEMENT 

between 
 HSBC
TECHNOLOGY & SERVICES (USA) INC. 
 and 

CAPITAL ONE SERVICES, LLC 

DATED AS OF MAY 1, 2012 

 
  
  

 
  

 TABLE OF CONTENTS 

 

							
	 	    	 	  	Page	 
	 ARTICLE I

DEFINITIONS
	   

  

			
	 Section 1.1
	    	Definitions of Certain Terms	  	 	1	  
	 Section 1.2
	    	Interpretation	  	 	7	  
	
	 ARTICLE II

SERVICES AND PROCEDURES
	   

  

			
	 Section 2.1
	    	Provision of Services	  	 	8	  
	 Section 2.2
	    	Additional Services	  	 	8	  
	 Section 2.3
	    	Replacement Services	  	 	9	  
	 Section 2.4
	    	Standard of Performance; Scope of Service	  	 	9	  
	 Section 2.5
	    	Steering Committee and Operating Committee; Integrated Transition Plan	  	 	11	  
	 Section 2.6
	    	Third-Party Providers	  	 	12	  
	 Section 2.7
	    	Service Provider’s Employees	  	 	13	  
	 Section 2.8
	    	Availability of Information; Access to Books and Records; Audit	  	 	13	  
	 Section 2.9
	    	Limited Warranty	  	 	14	  
	 Section 2.10
	    	Transition Support	  	 	14	  
	 Section 2.11
	    	Certain Transferred Business Employees	  	 	15	  
	 Section 2.12
	    	Offshore Facilities	  	 	15	  
	 Section 2.13
	    	Operating Guide for IT Operations	  	 	16	  
	 Section 2.14
	    	Operational Control Report	  	 	16	  
	 Section 2.15
	    	Responsibilities	  	 	17	  
	 Section 2.16
	    	Material Changes	  	 	17	  
	
	 ARTICLE III

FEES AND PAYMENTS
	   

  

			
	 Section 3.1
	    	Fees for Services	  	 	18	  
	 Section 3.2
	    	Payments	  	 	19	  
	 Section 3.3
	    	No Set Off; Netting	  	 	19	  
	 Section 3.4
	    	Taxes	  	 	19	  
	
	 ARTICLE IV

TERM AND TERMINATION
	   

  

			
	 Section 4.1
	    	Term	  	 	21	  
	 Section 4.2
	    	Termination	  	 	22	  
	 Section 4.3
	    	Effect of Termination	  	 	22	  
	
	 ARTICLE V

INDEMNIFICATION
	   
   

			
	 Section 5.1
	    	Indemnification by Seller	  	 	23	  
	 Section 5.2
	    	Indemnification by Purchaser	  	 	23	  
	 Section 5.3
	    	Procedures	  	 	24	  
	
	 ARTICLE VI

INTELLECTUAL PROPERTY
	   
   

			
	 Section 6.1
	    	Ownership and Licensing of Intellectual Property	  	 	24	  

  
 -i-

							
	ARTICLE VII
CONFIDENTIALITY; DATA
SECURITY	 
			
	 Section 7.1
	    	Confidentiality	  	 	25	  
	 Section 7.2
	    	Data Protection	  	 	27	  
	 Section 7.3
	    	Correction of Errors	  	 	27	  
	 Section 7.4
	    	Use of Information	  	 	28	  
	 Section 7.5
	    	Network Access	  	 	29	  
	 Section 7.6
	    	Notices	  	 	29	  
	 Section 7.7
	    	Injunctive Relief	  	 	30	  
	
	 ARTICLE VIII

ANTI-BRIBERY AND CORRUPT
PRACTICES
	   

  

			
	 Section 8.1
	    	Bribery and FCPA	  	 	30	  
	
	 ARTICLE IX

SETTLEMENT; DISPUTE RESOLUTION
	   

  

			
	 Section 9.1
	    	Resolution Procedure	  	 	31	  
	 Section 9.2
	    	Exchange Of Written Statements	  	 	31	  
	 Section 9.3
	    	Good-Faith Negotiations	  	 	31	  
	 Section 9.4
	    	Determination of Resolution Panel	  	 	31	  
	 Section 9.5
	    	Injunctive Relief	  	 	32	  
	 Section 9.6
	    	Continuity of Services	  	 	32	  
	 Section 9.7
	    	Limitation on Damages	  	 	32	  
	
	 ARTICLE X

MISCELLANEOUS
	   

  

			
	 Section 10.1
	    	Notices	  	 	33	  
	 Section 10.2
	    	Binding Effect; Assignment; No Third-Party Beneficiaries	  	 	35	  
	 Section 10.3
	    	Severability	  	 	35	  
	 Section 10.4
	    	Entire Agreement; Amendment	  	 	35	  
	 Section 10.5
	    	Waiver	  	 	35	  
	 Section 10.6
	    	Governing Law; Consent to Jurisdiction	  	 	35	  
	 Section 10.7
	    	Waiver of Jury Trial	  	 	35	  
	 Section 10.8
	    	Counterparts	  	 	36	  
	 Section 10.9
	    	Relationship of the Parties	  	 	36	  
	 Section 10.10
	    	Force Majeure	  	 	36	  
	 Section 10.11
	    	Further Assurances	  	 	36	  

  

					
	Exhibits	    		    	
			
	 Exhibit A
	    	Transition Services and Service Level Standards/Addenda	    	
	 Exhibit B
	    	Offshore Service Level Standards/Addenda	    	
	 Exhibit C
	    	Steering Committee and Operating Committee Representatives	    	
	 Exhibit D
	    	Remote Transferred Business Employees	    	
	 Exhibit E
	    	Permitted Subcontractors	    	
	 Exhibit F
	    	Control Procedures	    	
	 Exhibit G
	    	Seller Reporting Policy	    	
	 Exhibit H
	    	Operating Guide for IT Operations	    	
	 Exhibit I
	    	PLO Escalation Levels	    	

  
 -ii-

 PURCHASER TRANSITION SERVICES AGREEMENT 

Purchaser Transition Services Agreement, dated as of May 1, 2012 (this “Agreement”), between HSBC Technology and
Services (USA) Inc., a Delaware corporation (“Seller”) and Capital One Services, LLC (“Purchaser”). 
 RECITALS 
 A. Seller together with certain of its
Affiliates) and Capital One Financial Corporation (“Capital One”) are parties to that certain Purchase and Assumption Agreement, dated as of August 10, 2011 (the “Purchase Agreement”), pursuant to which Seller
and certain of its Affiliates will sell and assign various assets and liabilities associated with the CRS Business to Capital One or its permitted assigns. 
 B. For a period following the Closing, Purchaser desires to continue to receive certain services currently provided to the CRS Business by Seller and its Affiliates. 

NOW, THEREFORE, in consideration of the premises and the mutual agreements contained
herein, Seller and Purchaser agree as follows: 
 ARTICLE I 

DEFINITIONS 
 Section 1.1 Definitions of Certain Terms. In this Agreement, the following terms shall have the meanings assigned below: 

“Acquired Contract” has the meaning set forth in the Purchase Agreement. 

“Additional Service” has the meaning set forth in Section 2.2. 

“Affiliate” means, with respect to any Person, any other Person that directly, or through one or more
intermediaries, Controls, is Controlled by or is under common Control with such Person. 

“Agreement” has the meaning set forth in the Preamble. 

“Alabang Facility” has the meaning set forth in Section 2.12(d). 

“Ancillary Agreements” has the meaning set forth in the Purchase Agreement. 

“Applicable Law” has the meaning set forth in the Purchase Agreement. 

“Assigned Partner Agreements” means the Contracts listed on Schedule 1.1(b) of Sellers’
Disclosure Schedules to the Purchase Agreement, as such schedule may be amended or supplemented. 

“Auditor” has the meaning set forth in Section 2.8(c). 

“Bring-down Certification” has the meaning set forth in Section 2.14. 

“Business Day” means any day excluding Saturday, Sunday and any day on which banking institutions located
in New York, New York are authorized or required by Applicable Law or other governmental action to be closed. 

“Capital One” has the meaning set forth in the Recitals. 

“Card Association” means Visa U.S.A., Inc., Visa International, Inc., MasterCard International, Inc.,
American Express and Discover. 
 “Closing Date” means the date on which the closing of the
transactions contemplated by the Purchase Agreement occurs. 
 “Code” has the meaning set forth
in Section 3.4(h). 

 “Confidential Information” means all, or any part of
(whether originals or copies of) any information, in whatever form embodied (e.g., oral, written, electronic) that any Party has identified, in writing, as confidential at the time of disclosure, all information concerning past, current, and planned
products, services, fees, account numbers, names, addresses, and phone numbers of consumers, concepts, methodologies, research, services, business activities, marketing plans, other proprietary information and the like of such Party or its
Affiliates, all information shared by the Parties or their Affiliates pursuant to the escalation procedures set forth in Section 2.4 or pursuant to Section 2.16 (and all communications and correspondence related thereto), the Seller
Reporting Policy and all proceedings of the Steering Committee and the Operating Committee, including all materials provided or produced in connection with any such proceedings and all communications and correspondence related thereto, any list of
borrowers, all information contained on such lists, and individually identifiable statistics or details related to spending or other transactional activity of borrowers and all Service Recipient Customer Data. For the avoidance of doubt, none of the
Acquired Assets (as defined in the Purchase Agreement) shall be the Confidential Information of Seller or any of its Affiliates. 
 “Control,” and the correlative terms “Controlling” and “Controlled,” mean, as used with respect to any Person, possession of the power to direct or cause
the direction of the management and policies of such Person, directly or indirectly, whether through the ownership of voting securities, by contract or otherwise. 

“Control Procedures” has the meaning set forth in Section 2.14. 

“Control Report” has the meaning set forth in Section 2.14. 

“Contract” has the meaning set forth in the Purchase Agreement. 

“Cost Basis” means, with respect to any Service, an amount no greater than the cost generally billed by
the Service Providers with respect to such Service to other Affiliates of Seller for providing such Service, which costs in certain cases may include a markup that is consistent with what other Affiliates of Seller currently pay; provided
that such cost is commercially reasonable and consistent with the Service Provider’s standard billing methodology. 
 “CRS Accounts” has the meaning set forth in the Purchase Agreement. 
 “CRS Business” has the meaning set forth in the Purchase Agreement. 
 “CRS Contract List” has the meaning set forth in the Purchase Agreement. 
 “Customer Facing Services” has the meaning set forth in Section 2.1(b). 
 “Effective Time” means 12:00:01 a.m. Eastern time on the Closing Date. 
 “Event of Default” means, with respect to any Person, the occurrence of any of the following: 
 (i) If such Person is a Service Provider and if membership or an agreement with a Card Association is required by such Service Provider in connection with the provision of any Service by such Service
Provider pursuant to this Agreement, the termination of such membership or agreement with the applicable Card Association or the occurrence of an event which, under the terms of such membership or agreement, would constitute, or upon the passage of
time or the giving of notice or both would constitute, an event of default under the agreement with the applicable Card Association; 
 (ii) Such Person commences any proceeding under any bankruptcy, reorganization, dissolution or liquidation law or statute of any jurisdiction whether now or hereafter in effect or such Person has had any
such petition or application filed or any such proceeding commenced against it after the date of this Agreement in which an order for relief is entered or an adjudication or appointment is made and which remains undismissed for a period of 60 days
or more; or 
 (iii) Such Person breaches, in any material respect, any of its material obligations,
representations or warranties contained in this Agreement. 
 “Executive in Charge” has the
meaning set forth in Section 2.4(d). 

 “FCPA” has the meaning set forth in Section 8.1.

 “First Party Collections Agreement” means the First Party Collection Services Agreement
between HSBC Electronic Data Processing (Philippines) Inc. and Purchaser dated May 1, 2012. 

“GLBA” has the meaning set forth in Section 7.4(a). 

“Governmental Entity” means any federal, state, local, domestic or foreign agency, court, tribunal,
administrative body or board, arbitration panel, department or other legislative, judicial, governmental, quasi-governmental entity or self-regulatory organization with competent jurisdiction. 

“HNAH” has the meaning set forth in Section 2.4(d). 

“HSBC Holdings” has the meaning set forth in Section 7.1(d). 

“Integrated Transition Plan” has the meaning set forth in Section 2.5(a). 

“Intellectual Property” means (i) all intellectual property, industrial property, proprietary and
similar rights in any jurisdiction owned or held for use under license, whether or not subject to statutory registration or protection, and whether now known or hereafter recognized in any jurisdiction, including such rights in and to:
(A) Trademarks; (B) inventions and discoveries (whether or not patentable or reduced to practice), all improvements thereto, all patents (including utility and design patents, industrial designs and utility models), registrations,
invention disclosures and applications therefor, including divisions, revisions, supplementary protection certificates, continuations, continuations-in-part and renewal applications, and including renewals, extensions, reissues and re-examinations
thereof; (C) trade secrets, confidential business and technical information and any other confidential information (including ideas, research and development, know-how, formulae, drawings, prototypes, models, designs, technology, compositions,
manufacturing, production and other processes and techniques, schematics, technical data, engineering, production and other designs, drawings, engineering notebooks, industrial models, software and specifications, business methods, customer lists,
representative lists and supplier lists, and any other information meeting the definition of a trade secret under the Uniform Trade Secrets Act or similar laws); (D) published and unpublished works of authorship, whether copyrightable or not
(including databases and other compilations of information, computer and electronic data processing programs, software, both source code and object code, flow charts, diagrams, descriptive texts and similar items), copyrights therein and thereto,
registrations and applications therefor, and all renewals, extensions, restorations and reversions thereof; and (E) moral rights, design rights, mask works and rights of privacy and publicity; and (ii) in the case of (i)(A) through (E),
all benefits, privileges, causes of action and remedies relating to any of the foregoing, whether before or hereafter accrued (including the rights to sue for all past, present or future infringements or other violations of any of the foregoing and
to settle and retain proceeds from any such actions). 
 “Losses” means, collectively, any
damages, losses, charges, liabilities, claims, demands, actions, suits, proceedings, payments, judgments, settlements, assessments, deficiencies, interest, penalties, and costs and expenses (including removal costs, remediation costs, closure costs,
fines, penalties and expenses of investigation and ongoing monitoring, reasonable attorneys’ fees, and reasonable out of pocket disbursements). 
 “Material Change” has the meaning set forth in Section 2.16. 
 “NPPI” has the meaning given to “nonpublic personal information” in Title V of the GLBA. 
 “Offshore Facilities” has the meaning set forth in Section 2.12. 
 “Operating Committee” has the meaning set forth in Section 2.5. 
 “Operating Guide” has the meaning set forth in Section 2.13. 
 “Party” means either of Seller or Purchaser. 

“Payment Due Date” has the meaning set forth in Section 3.2(a). 

 “Permitted Subcontractor” means (i) those third
parties providing Customer Facing Services to the CRS Business immediately prior to the Closing Date, (ii) any additional third parties set forth on Exhibit E and (iii) any additional third parties approved by Purchaser (which
approval may not be unreasonably withheld). Purchaser may revoke its approval of any subcontractor approved by Purchaser pursuant to clause (iii) of the preceding sentence as required by Applicable Law or due to material non-performance by such
subcontractor by delivering written notice to Seller. As soon as reasonably practicable after such revocation, Seller must cease utilizing such revoked subcontractor to provide Services under this Agreement. 

“Person” means an individual, a corporation, a partnership, an association, a limited liability company,
a Governmental Entity, a trust or other entity or organization. 
 “Personal Information” has
the meaning given to “personal information” in PIPEDA. 
 “Personnel” means, with
respect to any Service Provider, the employees and agents of such Service Provider who are assigned to perform any Service provided by such Service Provider pursuant to this Agreement. 

“PIPEDA” means the Personal Information Protection and Electronic Documents Act (Canada).

 “PLO” has the meaning set forth in Section 2.4(c). 

“Purchase Agreement” has the meaning set forth in the Recitals. 

“Purchaser” has the meaning set forth in the Preamble. 

“Purchaser Indemnified Parties” has the meaning set forth in Section 5.1. 

“Replacement Service” has the meaning set forth in Section 2.3. 

“Seller” has the meanings set forth in the Preamble. 

“Seller Indemnified Parties” has the meaning set forth in Section 5.2. 

“Seller Transition Services Agreement” means the Seller Transition Services Agreement, dated as of the
date of this Agreement, among Seller and Capital One, National Association. 
 “Service
Provider” means, with respect to any Service, Seller or any of its Affiliates responsible for providing such Service. 
 “Service Recipient” means, with respect to any Service, Purchaser or any of its Affiliates receiving such Service. 

“Service Recipient Customer Data” shall mean data or information in any form relating to any customer,
former customer or customer prospect of Service Recipient or its Affiliates that is accessed, received or processed by a Service Provider, including without limitation all NPPI regarding such customers and all Personal Information. 

“Service Records” means, with respect to any Service, all records, data, files and other information
received or generated for the benefit of the applicable Service Recipient in connection with the provision of such Service. 
 “Services” means the services and support set forth on Exhibit A, as amended from time to time, provided by one or more Service Providers, in each case (i) in accordance with
the terms and conditions set forth in this Agreement and (ii) other than any portion of any Service which is terminated pursuant to this Agreement. 
 “SLA” has the meaning set forth in Section 2.4(a). 
 “Steering Committee” has the meaning set forth in Section 2.5. 
 “Subsidiary” has the meaning set forth in the Purchase Agreement. 

 “Tax” shall mean any tax of any kind, including any
federal, state, local and foreign income, profits, license, severance, occupation, windfall profits, capital gains, capital stock, transfer, registration, social security (or similar), production, franchise, gross receipts, payroll, sales,
employment, use, property, excise, value added, estimated, stamp, alternative or add-on minimum, environmental, withholding and any other tax or like assessment, together with all interest, penalties and additions imposed with respect to such
amounts and including any obligation to indemnify or otherwise assume or succeed to the tax liability of any other Person. 
 “Technology” means tangible embodiments, whether in electronic, written or other media, of technology, including inventions, ideas, designs, documentation (such as bill of materials,
build instructions, test reports and invention disclosure forms), schematics, layouts, reports, algorithms, routines, software (including source code and object code), data, databases, lab notebooks, equipment, processes, prototypes and devices.

 “Third-Party IP” has the meaning set forth in Section 6.1(b). 

“Third-Party Provider” has the meaning set forth in Section 2.6(a). 

“Trademarks” means trademarks, service marks, brand names, certification marks, collective marks,
d/b/a’s, Internet domain names, e-mail addresses, source-identifying phone numbers, logos, product names and slogans, symbols, trade dress, assumed names, fictitious names, trade names, business names, corporate names and any and every other
form of trade identity and other indicia of origin, whether registered or unregistered, all applications and registrations for the foregoing, including all renewals of same, and all goodwill associated therewith and symbolized thereby. 

“Transferred Business Employees” has the meaning set forth in the Purchase Agreement. 

“TSA Scorecard” has the meaning set forth in Section 2.4(c). 

“Vizag Facility” has the meaning set forth in Section 2.12(b). 

Section 1.2 Interpretation. 
 (a) Unless the context otherwise requires: 
 (i) References
contained in this Agreement to specific Articles, Sections, Subsections or Exhibits shall refer, respectively, to Articles, Sections, Subsections or Exhibits of this Agreement; 

(ii) References to any agreement or other document are to such agreement or document as amended, modified, supplemented or
replaced from time to time; 
 (iii) References to any Governmental Entity include any successor to such
Governmental Entity; 
 (iv) Terms defined in the singular have a comparable meaning when used in the plural, and
vice versa; 
 (v) The words “hereof,” “herein,” and “hereunder” and words of
similar import, when used in this Agreement, shall refer to this Agreement as a whole and not to any particular provision of this Agreement; 
 (vi) The terms “Dollars” and “$” mean U.S. Dollars; 
 (vii) Wherever the word “include,” “includes” or “including” is used in this Agreement, it shall be deemed to be followed by the words “without limitation”; and

 (viii) References contained in this Agreement to any gender include each other gender. 

(b) The table of contents and headings contained in this Agreement are for reference purposes only and do not limit or otherwise affect
any of the provisions of this Agreement. 
 (c) The Parties have participated jointly in the negotiation and drafting of this
Agreement. In the event of an ambiguity or a question of intent or interpretation, this Agreement shall be construed as if drafted jointly by the Parties, and no presumption or burden of proof shall arise favoring or disfavoring any Party by virtue
of the authorship of any provision of this Agreement. 

 ARTICLE II 
 SERVICES AND PROCEDURES 
 Section 2.1 Provision of Services.

 (a) Upon the terms and subject to the conditions contained in this Agreement and in Exhibit A, Seller shall provide, or
shall cause the applicable Service Providers to provide, the Services to the applicable Service Recipients. The Affiliate of Seller (or Seller itself) acting as Service Provider with respect to a particular Service shall be that entity specified in
Exhibit A for the applicable Service, except as may be changed by Seller in its sole discretion. The Affiliate of Purchaser (or Purchaser itself) acting as Service Recipient with respect to a particular Service shall be that entity specified
in Exhibit A for the applicable Service, except as may be changed by Purchaser in its sole discretion, after giving at least sixty days’ prior written notice to Seller. At Purchaser’s request and upon the terms and subject to the
conditions contained in this Agreement, Seller shall, or shall cause the applicable Service Provider to, (i) utilize commercially reasonable efforts to facilitate Purchaser operating independently of or otherwise replacing or migrating away
from any particular Service and (ii) utilize commercially reasonable efforts to minimize (A) any service disruption in connection with obtaining the Services (B) any quality degradation in connection with the Services and
(C) cost to the applicable Service Recipient, in each case, associated with facilitating such Service Recipient’s independent operation or replacement or migration away from such Service; provided, that, in each case, neither Seller
nor any Service Provider shall be obligated to incur any out-of-pocket cost or expense in connection with any of the actions taken pursuant to clauses (i) or (ii). 
 (b) Notwithstanding anything in this Agreement to the contrary, a Service Provider may not use subcontractors to provide any Service that includes communications by such subcontractor to any customers of
Service Recipient (“Customer Facing Services”), other than Permitted Subcontractors. Seller shall notify Purchaser of the identity of all third parties providing Customer Facing Services, prior to subcontracting, delegating or
assigning any of its obligations to any such Permitted Subcontractors under this Agreement, provided that Seller shall not be required to provide notice regarding any supplier or other third party that provides materials, personnel or other
services used by a Service Provider to provide the Customer Facing Services. Seller shall remain responsible for all obligations, services and functions performed by a Service Provider or subcontractor pursuant to this Agreement to the same extent
as if these obligations, services and functions were performed by Seller. 
 Section 2.2 Additional Services. To the
extent Purchaser or Seller becomes aware of any additional service not described in Exhibit A (other than any Service (i) previously provided and terminated pursuant to the terms of this Agreement or (ii) constituting part of any
relationship listed on the CRS Contract List that is not an Acquired Contract or a Service) that was provided by Seller or its Affiliates in connection with the CRS Business prior to the Closing and is reasonably required after the Closing to
continue the operation of the CRS Business as operated prior to the Closing, (such service, an “Additional Service”) such Party shall promptly inform the other Party of such service. If Purchaser desires to receive such Additional
Service, it shall provide Seller with written notice requesting the provision of such Additional Service, and Seller shall determine in good faith whether it or any of the Service Providers are capable of providing such Additional Service, and, if
reasonably able, Seller shall provide, or cause the applicable Service Providers to provide, the Additional Service to the applicable Service Recipient consistent with the terms and conditions of this Agreement. Any Additional Service provided
pursuant to this Section 2.2 shall be considered a Service for purposes of this Agreement, and Purchaser and Seller shall amend Exhibit A to include the terms of such Additional Service. 

Section 2.3 Replacement Services. If (i) Seller or its Affiliates are unable to provide any Service that is otherwise
required to be provided to the applicable Service Recipient pursuant to the terms of this Agreement for any reason outside Seller’s control or (ii) Seller or its Affiliates are excused from providing any Service by reason of
Section 2.4(b), Seller shall, or shall cause its Affiliates to, use its reasonable best efforts to provide to the applicable Service Recipient substantially equivalent services and support in accordance with the terms of this Agreement (such
service and support, a “Replacement Service”), which such services and support shall be considered a Service for the purposes of this Agreement. Purchaser and Seller shall amend Exhibit A to include the terms of any such
Replacement Service. 

 Section 2.4 Standard of Performance; Scope of Service.

 (a) Seller shall provide, or shall cause the applicable Service Providers to provide, all Services in compliance with
Applicable Law, at the same level of service at which such Services were provided to the CRS Business immediately prior to the Effective Time and in a manner consistent with the service level standards included in Exhibits A and B and in no
event less than the applicable service levels required by any Assigned Partner Agreement as of the date hereof to the extent such Service is provided in satisfaction of the Service Recipient’s obligations under such Assigned Partner Agreement
(each such service level standard, an “SLA”). The Parties will discuss in good faith Seller’s adherence to any altered SLAs resulting from any amendment or other modification of any of the Assigned Partner Agreements after the
date hereof; provided that Purchaser shall bear any additional cost or expense incurred by Seller or its Affiliates as a result of Seller’s adherence to such altered SLAs, with such additional cost and expense, if any, determined in
accordance with Seller’s standard internal cost methodology, consistently applied and provided that such cost and expense is commercially reasonable. In performing any Service, Seller shall, and shall cause the applicable Service Providers to,
employ methods and procedures of a quality at least equal to those employed by Seller with respect to its business and affairs. Seller and Purchaser shall, and shall cause each of their Affiliates to, use their respective commercially reasonable
efforts to cooperate with each other in all matters necessary to the provision of Services under this Agreement, including coordinating the performance of the Services with designated Purchaser employees and contractors to minimize the business
impact to the Purchaser to the extent reasonably practicable. 
 (b) Notwithstanding anything to the contrary contained in this
Agreement, Seller shall not be obligated to provide any Service to the extent the provision of such Service would violate (i) any agreement or license with a third party to which Seller or any of its Affiliates are subject as of the date of
this Agreement and extensions and renewals of those agreements or licenses or (ii) any Applicable Law. Purchaser and Seller shall use their respective commercially reasonable efforts to make or obtain any approvals, agreements, permits,
consents, waivers and licenses from any third parties that are necessary to permit each Service Provider to provide the applicable Services under this Agreement; provided that Seller shall not be obligated to incur any cost or expense in
connection with obtaining any such approvals, agreements, permits, consents, waivers and licenses. 
 (c) Seller shall, on a
monthly basis, provide Purchaser with a scorecard detailing the performance of all SLAs and PLOs (as defined below) along with an indication of whether each such SLA and PLO has been satisfied (the “TSA Scorecard”) (it being
understood that the TSA Scorecard will detail SLA and PLO performance without respect to identifying the root cause of any incidents or outages). With respect to Services described in Exhibit A, Seller shall provide a TSA Scorecard to
Purchaser no later than the fifteenth (15th) calendar day of the month following the reporting month except that for those Services identified in the “TSA Schedule: Offshore” section of Exhibit A, Seller shall provide a TSA
Scorecard to Purchaser no later than the twenty-fifth (25th) calendar day of the month following the reporting month. The form and content of the TSA Scorecard may be changed from time to time upon the mutual consent of the Parties but will
include, at a minimum, a review of SLA and performance level objectives (“PLO”) performance results and trends, details of specific performance issues or incidents, remediation activity as well as actions to be taken to complete
remediation or prevent future occurrences as appropriate. This reporting will be reviewed jointly within both the Operating Committee as well as the Steering Committee on a monthly basis. The parties agree that, in addition to the formal reporting
requirements set forth herein, their respective representatives will consult regularly regarding any SLA or PLO performance issues or anticipated issues, and will develop remediation strategies in respect thereof and take reasonable preventative
measures to address or mitigate such issues or anticipated issues. In furtherance thereof, Seller agrees to use reasonable best efforts to promptly remediate any failure by any Service Provider to comply with an SLA or PLO and Purchaser agrees to
reasonably cooperate in good faith with Seller in Seller’s efforts to remediate any such failure. 
 (d) For the critical
nine information technology PLOs listed on Exhibit I, an escalation process will take place whenever any of the PLOs are below the PLO Escalation Target Level identified on Exhibit I for any month. As soon as Seller becomes aware that
such an event has occurred, Seller shall, as promptly as reasonably practical, notify the “Executive in Charge of Transition” for each Party as provided in Exhibit C (“Executive in Charge”) and within 2 weeks
of such notification, the Steering Committee will meet and conduct a formal review of the issue summarizing the cause of the performance issue that resulted in the PLO Escalation Target Level not being met and any remediation efforts necessary to
ensure future performance at or above the PLO Escalation 

 
Target Level. The Steering Committee’s findings will be provided to the President of Cards of Capital One, the Chief Executive Officer of HSBC Finance Corporation and the Chief Executive
Officer of HSBC North America Holdings Inc. (“HNAH”) for their review and awareness within three Business Days of the Steering Committee review. If any of the PLOs are below the PLO Escalation Grace Level identified on Exhibit
I for any month, in addition to the process described above for falling below the PLO Escalation Target Level: the President of Cards of Capital One, the Chief Executive Officer of HSBC Finance Corporation and the Chief Executive Officer of HNAH
will, as promptly as reasonably practical, be notified by Seller, the issue will be escalated within Seller in a manner consistent with a $100,000 operational loss event under the Seller Reporting Policy (regardless of whether such issue would
otherwise meet the applicable dollar or other thresholds requiring escalation). Additionally, the issue will be escalated within Purchaser as a “Severity 3” event, and, a formal joint review meeting of the type described under
Section 2.4(e) shall be conducted as promptly as practicable within two weeks of the Steering Committee meeting. For the avoidance of doubt, the escalation process described in this Section 2.4(d) shall be in addition to and not in
limitation of any of Purchaser’s or Seller’s other rights and remedies set forth in this Agreement. 
 (e) A joint
quarterly meeting will be held to review overall performance under this Agreement between HNAH and Capital One with the attendees being the Chief Executive Officer of HNAH, President of Cards of Capital One, Chief Executive Officer of HSBC Finance
Corporation and the Executive in Charge for each Party. 
 (f) In addition to the reporting and escalation procedures discussed
in Sections 2.4(c), 2.4(d) and 2.4(e), Seller will continue to utilize the standard operational loss incident reporting policy as used by Seller and its Affiliates in North America, a copy of which is attached hereto as Exhibit G (the
“Seller Reporting Policy”), and will report any incident relating to the Services that is escalated under the Seller Reporting Policy to the Steering Committee within five (5) Business Days as part of the overall governance
structure under this Agreement. Purchaser or Seller will raise with the Steering Committee any incidents, as they arise, under this Agreement that they reasonably believe will adversely affect a Party’s reputation or regulatory standing.

 Section 2.5 Steering Committee and Operating Committee; Integrated Transition Plan. 

(a) In order to monitor, coordinate and facilitate implementation of the terms and conditions of this Agreement, Purchaser and Seller
shall establish (i) a “Steering Committee” consisting of at least two representatives with appropriate decision-making authority from Purchaser, on the one hand, and from Seller, on the other hand and (ii) an
“Operating Committee” consisting of at least one representative of Purchaser, on the one hand, and of Seller, on the other hand, responsible for each functional area that is the subject of Exhibit A. Any action shall be
considered approved or taken by the Steering Committee or the Operating Committee, as applicable, if such action is approved by a majority of the Steering Committee or the Operating Committee, as applicable; provided, however, that at
least one representative of each Party must concur in approving such action. A quorum for the Steering Committee or Operating Committee, as applicable, will consist of two representatives from each Party. The Steering Committee shall provide general
oversight of the terms and conditions of this Agreement and shall work in good faith to (A) resolve any disputes arising under this Agreement as set forth under Article IX and (B) develop and periodically adjust, as needed, a written
transition plan (the “Integrated Transition Plan”) as described in Section 2.5(b). The Operating Committee shall be responsible for (1) the day-to-day operations related to the implementation of the terms and conditions of
this Agreement (which may include agreeing on additional detail and specifications for the Services set forth in Exhibit A) and (2) monitoring progress and compliance with the Integrated Transition Plan. The initial Steering Committee
and Operating Committee representatives are set forth on Exhibit C. The initial Steering Committee and Operating Committee representatives shall not be changed by either Party on less than ten days’ prior written notice to the other
Party. In addition, each Party shall designate a representative to serve as the Executive in Charge of Transition for the Steering Committee, which representative shall not be changed without the prior approval of the Steering Committee. The
Steering Committee and Operating Committee representatives shall meet at least monthly (or more frequently if needed) during the term of this Agreement. The Steering Committee and Operating Committee shall meet jointly with the steering committee
and operating committee formed to oversee the provision of services under the Seller Transition Services Agreement. The Steering Committee and Operating Committee representatives for each Party shall stay reasonably apprised of the activities of the
employees, agents and contractors of such Party who are providing or receiving any Service in order to maximize 

 
efficiency in the provision and receipt of such Service. If any member of the Operating Committee or Steering Committee (including the Executive in Charge of Transition) ceases to be employed by
Purchaser or Seller or any of their respective affiliates, as the case may be, such employee will be automatically removed from the Operating Committee or Steering Committee and such Party may elect a replacement by providing written notice to the
other Party. 
 (b) The Integrated Transition Plan will, at a minimum, (i) be designed to facilitate Purchaser and its
Affiliates operating independently of or otherwise replacing or migrating away from the Services as soon as reasonably practicable, (ii) reflect the priorities of both Purchaser and Seller and minimize risk and business disruption and
(iii) establish timelines and milestones for the conclusion of separation activities by Seller and set termination dates for the migration or replacement by Purchaser and its Affiliates of the Services (subject to the last sentence of this
Section 2.5(b)). The written transition plan developed and approved pursuant to the Seller Transition Services Agreement will form a part of the Integrated Transition Plan. The Parties shall use their reasonable best efforts to cause the
Steering Committee to finalize and adopt the Integrated Transition Plan within ninety days after the date hereof. Seller and Purchaser will provide bi-weekly status updates on the development of the Integrated Transition Plan to the Steering
Committee through completion of the Integrated Transition Plan. Once adopted, the Integrated Transition Plan may be amended at any time through an action validly taken by the Steering Committee. Each Party shall use its respective commercially
reasonable efforts to meet and shall reasonably cooperate with the other Party in meeting all timelines and milestones set forth in the Integrated Transition Plan. If it appears to either Party that a particular Service will terminate pursuant to
Section 4.1 prior to the time that Purchaser is able to operate independently of such Service, the Steering Committee shall promptly meet and discuss in good faith an appropriate solution. 

Section 2.6 Third-Party Providers. 
 (a) With respect to any Service that is outsourced to third parties as of the date of this Agreement, Seller shall use its commercially reasonable efforts to secure the provision of such services by such
third parties (each, a “Third-Party Provider”) to the applicable Service Recipient, but in each case, only in accordance with the terms and conditions of this Agreement; provided that Seller shall not be obligated to incur
any cost or expense in connection with securing the provision of services by any Third-Party Provider. If, during the term of this Agreement, any agreement between Seller or any of its Affiliates and a Third-Party Provider pursuant to which Services
are provided to a Service Recipient under this Agreement is terminated or not renewed, Purchaser shall use its commercially reasonable efforts to secure an agreement with such Third-Party Provider for the provision of such Service independent of
this Agreement and in the event Purchaser is not able to secure an agreement with such Third-Party Provider to provide such Services to the applicable Service Recipient, Purchaser and Seller will reasonably cooperate, and Purchaser shall use its
commercially reasonable efforts, to obtain substantially similar services from another source; provided that if Purchaser determines in good faith that it would have an adverse impact on the quality or continuous availability of such Service
or other Services if Purchaser were to secure such an agreement at the time of the termination or non-renewal, Purchaser and Seller shall reasonably cooperate to identify an alternative solution. In any of the scenarios described in the immediately
preceding sentence, Seller will utilize commercially reasonable efforts to (A) minimize any service disruption in connection with obtaining such services, (B) assist Purchaser or the applicable Service Recipient in obtaining a quality of
service reasonably requested by Purchaser or the applicable Service Recipient and (C) minimize the cost to Purchaser of obtaining such services, provided, that Seller shall not be obligated to incur any cost or expense in connection with
any of clauses (A), (B) or (C). If Purchaser or any of its Affiliates enters into an agreement with a Third-Party Provider for the provision of any Service as a result of this Section 2.6(a), the provision of such Service under this
Agreement shall be immediately terminated upon the commencement of the provision of the relevant services under such agreement with a Third-Party Provider. 
 (b) Seller shall continue to manage its relationships with any Third-Party Provider with the same standard of care as if the Third-Party Provider were supporting Seller’s own business. 

Section 2.7 Service Provider’s Employees. Subject to Section 2.5 of this Agreement, (i) each Service Provider shall
be responsible for selecting and supervising in good faith the Personnel who will perform any particular Service and performing all administrative support with respect to such Personnel, including

 
maintaining and adjusting the compensation structure and the workload balancing of such Personnel and (ii) Seller shall cause each Service Provider to utilize Personnel as reasonably
necessary to comply with the requirements of any contract for which such Service Provider is providing Services in satisfaction of or to assist in the satisfaction of the obligations of a Service Recipient. 

Section 2.8 Availability of Information; Access to Books and Records; Audit. 

(a) Purchaser shall, or shall cause its Affiliates to, (i) make available, subject to Applicable Law and on a timely basis, to each
Service Provider all information reasonably requested by such Service Provider to enable such Service Provider to provide any of the applicable Services and (ii) provide such Service Provider with reasonable access to the applicable Service
Recipient’s premises to the extent necessary for purposes of providing the applicable Services, provided that such access will be subject to the applicable Service Provider’s compliance with the applicable Service Recipient’s
reasonable physical security and facility access requirements. 
 (b) During the term of this Agreement with respect to any
particular Service, so long as the applicable Service Provider is required to maintain Service Records under Applicable Law, it shall maintain such Service Records in compliance with Applicable Law in respect of the Service provided. Seller shall,
or shall cause its Affiliates to, make available, subject to Applicable Law and within 30 days of receipt of a Service Recipient’s request or such shorter period as may be required by Applicable Law, access to all such Service Records in
connection with the applicable Service Recipient’s tax, regulatory, litigation, contractual or other reasonable purpose. 

(c) Service Provider shall maintain an effective internal control environment allowing it to monitor compliance with its obligations under
this Agreement. Service Provider shall maintain complete and accurate records in English in accordance with generally accepted accounting standards in order to maintain an audit trail of all financial and non-financial transactions resulting from
the Services and this Agreement. During the term of this Agreement and for a period of five years thereafter, or longer if required under Applicable Law, Service Provider shall provide to Service Recipient’s representatives, designees, internal
auditors (provided such firm or individual is bound by a confidentiality agreement with Seller) and Governmental Entities with jurisdiction over Service Recipient as Service Recipient may from time to time designate (each, an
“Auditor”), access, upon request and reasonable prior notice (taking into account the specific circumstances under which any request is made) to (i) any facility or part of a facility at which Services are provided (including,
for the avoidance of doubt, any facility of a subcontractor of Service Provider to the extent permitted by Service Provider’s contract with the subcontractor), and (ii) data and records relating to the Services for the purpose of
performing audits and inspections of Service Provider and any of its subcontractors (to the extent permitted by Service Provider’s contract with the applicable subcontractor) in order to (a) verify compliance with this Agreement or
(b) enable Purchaser or Service Recipient to comply with Applicable Law, provided that, except for audits by Government Authorities or in response to a material breach of this Agreement, (A) audits may be conducted no more than once
during any 12-month period, (B) no more than three individuals from all Auditors may access Service Provider’s (or, if applicable, a subcontractor’s) facilities during a single audit and (C) such access to the facilities of
Service Provider (or, if applicable, a subcontractor) shall be for no more than ten (10) business days per audit. Service Provider shall cooperate with and provide (and use reasonable best efforts to cause its subcontractors to cooperate and
provide) to an Auditor such assistance as they may reasonably request in performing any audit, including cooperating with such Auditor to get such Auditor access to a subcontractors facilities or books and records to the extent such access is not
permitted by Service Provider’s contract with such subcontractor. All audits and access granted under this Section 2.8(c) shall comply with the following requirements: (1) the Auditor shall comply with Service Provider’s
reasonable security, operating and confidentiality procedures (including a confidentiality agreement with Service Provider), and Service Provider may designate an authorized employee to be present while any such audit is being conducted,
(2) Service Recipient shall pay all the costs and expenses of Auditors designated by Service Recipient, (3) the Auditor shall be prohibited from taking originals or making copies of any of Service Provider’s data or records without
Service Provider’s written consent and (4) Service Provider shall not be required to grant access to (i) any Intellectual Property owned by Service Provider or its Affiliates or (ii) any data or records the disclosure of which is
prohibited under an agreement in place between Service Provider or its Affiliate and an unaffiliated third party. 
 Section 2.9
Limited Warranty. Except as otherwise provided herein and subject to Section 2.4, Seller specifically disclaims all warranties of any kind, express or implied, arising out of or related to this Agreement,

 
including any implied warranties of merchantability and fitness for a particular purpose, with respect to the Services, and Seller makes no representations or warranties as to the quality,
suitability or adequacy of the Services for any purpose or use. Except as expressly set forth in this Agreement, no information or description concerning the Services, whether written or oral, given by Seller or any of its Affiliates or any of their
respective representatives, shall in any way alter the Services to be provided under this Agreement, including the scope, level of service or other attributes with respect to any Service. For the avoidance of doubt, this Section 2.9 shall have
no effect on any representation or warranty set forth in the Purchase Agreement. 
 Section 2.10 Transition Support.
Promptly after the termination of any Service in accordance with this Agreement, the applicable Service Provider shall, subject to Applicable Law and at Purchaser’s expense, use its commercially reasonable efforts to transfer all relevant data
concerning such Service to the applicable Service Recipient. In addition, if reasonably requested by the applicable Service Recipient, the applicable Service Provider shall deliver to such Service Recipient as promptly as practicable (but in no
event more than 45 days after such request) Service Records related to such Service provided, however, that the applicable Service Provider shall have the right to retain an archival copy of such records to the extent required by
Applicable Law or for the purpose of responding to regulatory requests or intraparty claims. Simultaneously with the delivery of any such Service Records and subject to such Service Provider’s right to retain or use an archival copy of such
Service Records as set forth in the preceding sentence, the applicable Service Provider shall (i) grant a fully paid-up, royalty free non-exclusive license to the applicable Service Recipient, under any Intellectual Property rights owned by
such Service Provider and embodied in such Service Records (excluding any Intellectual Property rights embodied in Service Recipient Customer Data) held by Service Provider, to use, reproduce, modify and create derivative works of such Service
Records solely for use in the CRS Business and (ii) irrevocably assign to the applicable Service Recipient, at such Service Recipient’s expense, any Intellectual Property rights owned by such Service Provider and embodied in Service
Recipient Customer Data in such Service Records. 
 Section 2.11 Certain Transferred Business Employees. Seller agrees to
reasonably cooperate with Purchaser to provide arrangements similar to those being provided immediately prior to the Effective Time permitting those Transferred Business Employees listed on Exhibit D who accept their respective offers of
employment made by Purchaser in connection with the transactions contemplated by the Purchase Agreement to continue to work remotely immediately following their employment by Purchaser; provided that Purchaser shall bear all costs and
expenses associated with any such arrangements permitting such Transferred Business Employees to continue to work remotely. Seller will provide an updated version of Exhibit D no later than seven (7) days after the Closing Date.

 Section 2.12 Offshore Facilities. 
 (a) Seller agrees that all processing floors located at Seller’s or its Subsidiaries’ offshore service centers located in the Philippines, India, Sri Lanka, Mexico and China used to provide
Services (the “Offshore Facilities”) shall contain reasonable physical access control measures, which shall include closed circuit television cameras installed at all common areas and all access points to workspace areas.

 (b) Seller shall consolidate Personnel providing Services at Seller’s and its Subsidiaries’ offshore service center
located in Vizag, India (the “Vizag Facility”) onto designated floors or workspaces. Each such designated floor or workspace within the Vizag Facility shall not be accessed simultaneously by Personnel providing Services, on the one
hand, and any other employees or agents of Seller or its Subsidiaries, on the other hand. To avoid doubt, other than any consolidation requirements contained in the First Party Collections Agreement, neither Seller nor any other Service Provider
shall have any obligation to consolidate Personnel providing Services onto any designated or segregated floors or workspaces. 

(c) In the event of a physical security or data security breach related to the CRS Business, Seller agrees to provide Purchaser, upon
Purchaser’s reasonable request, with (i) a report, in the form currently utilized by Seller, of access logs in the Offshore Facilities used in connection with the Services and (ii) information on badge entry and exit from the
workspace areas in the Offshore Facilities from which Services are provided. 
 (d) Seller and its Affiliates will reasonably
cooperate with Purchaser and its Affiliates or agents to access Seller’s or its Subsidiaries’ offshore service center located in Alabang, Philippines (the “Alabang Facility”) for

 
the purpose of facilitating the continued compatibility between the systems and software, including future integration/migration preparations, at the Alabang Facility used to provide services to
the CRS Business and the systems and software used in the CRS Business. Seller and its Affiliates will reasonably cooperate with Purchaser and its Affiliates to facilitate such continued compatibility and future integration/migration preparations.
To the extent necessary to facilitate such compatibility, Seller and its Affiliates will, upon reasonable request, provide supervised access to the Alabang Facility to Purchaser and its Affiliates and agents; provided (1) such access
will not unreasonably interfere with the day to day operations of the Alabang Facility, (2) Purchaser and its Affiliates and agents will not be permitted to alter, modify or make changes to the existing production systems and software or IT
infrastructure within the production floor of the Alabang Facility and (3) Purchaser and its Affiliates and agents will not be allowed to access production systems on Seller’s network except for planning purposes only (it being understood
that Purchaser will be in no way permitted to alter, modify or make any changes to the production systems. Purchaser and its Affiliates will be allocated secure demarcated space within the Main Equipment Room (MER), communications distribution
closets on user floors if necessary and working space within the Alabang Facility to incorporate their IT/Network infrastructure in order to test the compatibility of systems/processes as a parallel IT/Network infrastructure to Seller, however, in
order to ensure security and integrity of Seller and Purchaser, no interconnectivity between systems, network or infrastructure will be permitted. 
 Section 2.13 Operating Guide for IT Operations. Seller agrees to use the Operating Guide, “Capital One Information Technology Operations—IT Operations and Procedures with:
HSBC”, attached as Exhibit H (the “Operating Guide”), as a reference to deliver information technology services to Purchaser as mutually agreed upon in this Agreement. The Operating Guide will include processes and
procedures for the information technology operational services Seller is providing to Purchaser. Seller also agrees to use the TSA to PLA matrix, PLO/PLA Reporting and joint monthly information technology operating review to monitor the delivery of
information technology services to Purchaser. All operating measures contained in the Operating Guide, including but not limited to service level agreements, notification times, and performance targets, are to be used as guiding principles, and are
not contractually binding on either Party. Any failure by either Party to comply with this Section 2.13 or any standards set forth in the Operating Guide shall not constitute a breach of this Agreement and shall not give rise to any
(a) claim on the part of the other Party, including claims for indemnification pursuant to Article V, unless such failure otherwise independently constitutes a breach of this Agreement or an event for which indemnity pursuant to Article V may
be sought or (b) right on behalf of either party to terminate this Agreement or any Service Provider pursuant to this Agreement, unless such failure otherwise independently gives a Party the right to terminate this Agreement. 

Section 2.14 Operational Control Report. 
 (a) Each Service Provider agrees to make available for inspection, at Service Recipient’s cost, Service Provider’s internal documentation of tests and procedures set forth in Exhibit F,
or such alternative tests and procedures as the Parties mutually agree, in each case, regarding the financial controls that Service Provider has in place with respect to the Services (the “Control Procedures”). The Control
Procedures shall be conducted each year, covering the period from January 1 to December 31 of each year during the term of this Agreement (except for the first Control Procedures, which shall cover the period from the Closing Date to
December 31, 2012). In addition to the inspection rights provided pursuant to this Section 2.14, Service Provider will deliver to Service Recipient a summary of all issues affecting Service Provider’s financial controls set forth in
Exhibit F with respect to the Services uncovered by the Control Procedures (the “Control Report”) on or before November 30 of each year during the term of this Agreement reflecting results of Service Provider’s
tests and procedures through October 31. On or before January 31, of each year during the term of this Agreement, Service Provider shall disclose final results of tests and procedures, including any changes to its financial controls set
forth in Exhibit F with respect to the Services that occurred between November 1 and December 31 of the immediately preceding year, or certify to Service Recipient in writing that no such changes have occurred (a “Bring-down
Certification”). If the term of this Agreement expires during a period covered by a pending Control Report or Bring-down Certification, Service Provider shall deliver such Control Report or Bring-down Certification, completed as of the
expiration of the term of this Agreement, within 60 days of the expiration of such term. Service Recipient agrees to provide such undertaking with respect to, inter alia, confidentiality of the Control Reports and Bring-down Certifications, as
Service Provider’s external auditor may require from time to time. 

 (b) Notwithstanding any provision in this Agreement to the contrary and except as required
by Applicable Law, (i) Service Provider shall not be required to grant Service Recipient access to Service Provider’s internal audit reports and (ii) Service Recipient’s Affiliates or personnel (including Service Recipient’s
external auditors) shall not be permitted to remove any copies of any of Service Provider’s results of tests and procedures (provided that Service Recipient’s agents and personnel may take notes and independently create other documents
referencing or relating to Service Provider’s results of tests and procedures). 
 Section 2.15 Responsibilities.
Notwithstanding anything in this Agreement to the contrary, a Service Provider’s nonperformance of its obligations under this Agreement shall be excused if and only to the extent such Service Provider’s nonperformance results from
Purchaser’s, or a Service Recipient’s, failure to perform its responsibilities set forth in this Agreement or the Ancillary Agreements or from the wrongful or tortious actions or omissions of Purchaser, its Affiliate’s, or a Service
Recipient’s agent or subcontractor performing obligations of Purchaser or a Service Recipient under this Agreement (which, for the avoidance of doubt, shall not include the failure to pay fees and expenses disputed in good faith) after Seller
has provided reasonable notice of such nonperformance or such wrongful or tortious actions or omissions and used commercially reasonable efforts to perform notwithstanding such nonperformance, actions or omissions. 

Section 2.16 Material Changes. The Parties acknowledge that the provision of the Services is a collaborative process, which will
require communication by the Parties on all matters that will materially affect the Services. Accordingly, each Party agrees to give the other Party no less than thirty (30) calendar days notice of any change in the manner in which the CRS
Business is conducted or the Services are provided that would reasonably be expected to have a material adverse effect on Service Provider’s provision of the Services provided under this Agreement, such as site closures, significant work-force
reductions or other similar changes (other than any changes that have been discussed between the Parties prior to the date of this Agreement) (a “Material Change”). Upon notice of a Material Change, either or both Parties may
conduct a review and prepare a risk assessment, including risk mitigation recommendations, if applicable. Each Party will cooperate with the other to provide any information reasonably needed by the other Party to complete any such assessment.
Within two weeks of notice of any Material Change either or both risk assessments will be presented to the Steering Committee at a special meeting called for such purpose at which either Party may make risk mitigation recommendations related to the
Material Change. 
 ARTICLE III 
 FEES AND PAYMENTS 
 Section 3.1 Fees for Services. 

(a) The cost charged to the applicable Service Recipient for each Service, other than an Additional Service or a Replacement Service,
shall be at Cost Basis with respect to such Service. Exhibit A contains a list of the Cost Basis to be charged for each Service, other than an Additional Service or a Replacement Service, as of the date of this Agreement. In addition and
without duplication, except as otherwise set forth in the Purchase Agreement or any other Ancillary Agreement, Service Recipient shall be responsible for reimbursing Service Provider for any reasonable out-of-pocket costs and expenses approved by
the Steering Committee (such approval not to be unreasonably withheld, conditioned or delayed) to the extent incurred by Service Provider or any of its Affiliates in good faith in order to obtain any resources, personnel, approvals, agreements,
permits, consents, waivers and licenses reasonably necessary for facilitating the provision of any of the Services (other than any costs and expenses resulting from the separation of information technology resources from Seller or its Affiliates).
The cost charged to the applicable Service Recipient for each Additional Service and each Replacement Service shall be (i) if such Additional Service or Replacement Service is a form of service or support currently provided by Seller or its
Affiliates in connection with the operation of the CRS Business immediately prior to the Effective Time and is being provided with the same level of service as provided immediately prior to the Effective Time, at the Cost Basis of such Additional
Service or Replacement Service, or (ii) otherwise at the cost determined in accordance with Seller’s standard internal cost methodology, consistently applied and provided that such cost is commercially reasonable. In the event Seller or a
Service Provider fails to 

 
provide a Service in accordance with the standards set forth in Section 2.4(a), Purchaser shall not be responsible for any cost incurred by Seller or the applicable Service Provider in
connection with returning such Service to such standards. 
 (b) Purchaser agrees to pay, or to cause to be paid, all costs
charged pursuant to this Agreement for Services on a monthly basis during the term of this Agreement. The costs set forth in Exhibit A may be, during the term of this Agreement (but not before the date that is one year after the date hereof),
(i) reduced as Services or portions of any Services are terminated by Purchaser or (ii) increased in connection with any increased costs incurred by the applicable Service Providers and shall be decreased to the extent of any decrease in
cost incurred by the applicable Service Providers. Beginning with the annual period commencing on the date one year following the date hereof, costs charged to the applicable Service Recipient for Services provided under this Agreement shall be
reviewed annually by the Steering Committee and/or the Operating Committee or more frequently as any such committee may agree (but in any event not less than once during each 12-month period after the date of this Agreement) and shall only be
changed from those set forth on Exhibit A by the Steering Committee or Operating Committee (whose assent to any requested change in the costs charged for any Service shall not be unreasonably withheld, conditioned or delayed), and shall at
all times be calculated in accordance with the methodology provided for in Section 3.1(a). 
 Section 3.2 Payments.

 (a) Within 30 days after the end of each month, each Service Provider will provide Purchaser with an invoice for the fees and
expenses payable to such Service Provider, containing reasonable supporting detail, pursuant to this Agreement with respect to such month. Within 30 days after receipt of each invoice (such date, the “Payment Due Date”), Purchaser
will pay to each applicable Service Provider its respective invoiced amounts with respect to the immediately preceding month; provided that Purchaser shall not be required to pay any invoiced amount that Purchaser contests in good faith by
giving written notice to Seller of such dispute on or prior to the applicable Payment Due Date. As soon as reasonably practicable after receipt of any request from Purchaser, the applicable Service Provider shall provide the Purchaser with
additional data and documentation supporting the calculation of any invoiced amounts contested by Purchaser for the purpose of verifying the accuracy of such calculation and such further documentation and information relating to the calculation of
such invoiced amounts as Purchaser may reasonably request. The Parties shall attempt to resolve any disputes relating to an invoiced amount in accordance with the procedures set forth in Article IX. In the event such dispute is resolved, Purchaser
shall pay any required amount to the applicable Service Provider within 30 days after the date such resolution occurs. 
 (b)
Payments shall be made by wire transfer to an account designated in advance in writing from time to time by the applicable Service Provider. All payments made pursuant to this Agreement shall be denominated in U.S. Dollars. 

Section 3.3 No Set Off; Netting. Neither Purchaser nor any of its Affiliates shall have any right of set off or any other similar
rights with respect to any amounts owed pursuant to this Agreement or any other amounts claimed to be owed by or to Purchaser or its Affiliates arising out of the Purchase Agreement or the Seller Transition Services Agreement. 

Section 3.4 Taxes. Notwithstanding anything in this Agreement to the contrary, the Parties’ respective
responsibilities for Taxes arising under or in connection with this Agreement shall be as follows: 
 (a) Each Party shall be
responsible for: 
 (i) any personal property Taxes on property it uses, regardless of whether such property is
owned or leased; 
 (ii) franchise and privilege Taxes on its business; 

(iii) Taxes based on its net income or gross receipts; and 

(iv) Taxes based on the employment or wages of its employees, including FICA, Medicare, unemployment, worker’s
compensation and other similar Taxes. 

 (b) Each Service Provider shall be responsible for any sales, use, excise, value-added,
services, consumption and other Taxes and duties payable by such Service Provider on the goods or services used or consumed by such Service Provider in providing the Services where the Tax is imposed on such Service Provider’s acquisition or
use of such goods or services and the amount of Tax is measured by such Service Provider’s costs in acquiring such goods or services. For the avoidance of doubt, nothing in this Section 3.4(b) shall affect the determination of cost charged
for any Service provided hereunder, which cost shall be determined in accordance with Section 3.1(a). 
 (c) Purchaser shall
be responsible for any sales, use, excise, value-added, services, consumption and other Taxes and duties that are assessed on the provision of the Services as a whole, or on any particular Service. 

(d) To the extent that a Service Provider is required by law to collect sales and use Tax from Purchaser on the provision of Services and
remit such Tax to the respective states and/or localities, Purchaser shall pay such Tax to such Service Provider; provided that the Service Provider invoices Purchaser for such Tax on the invoice for such Services. 

(e) If any sales, use, excise, value added, services, consumption or other like Taxes or duties are assessed on the provision of any
portion of the Services, the parties shall work together to segregate the payments under this Agreement into three payment streams: 
 (i) those for taxable Services; 
 (ii) those for which the
applicable Service Provider functions merely as a payment agent for Purchaser in receiving goods, supplies, or services (including leasing and licensing arrangements) that otherwise are non-taxable or have previously been subject to Tax; and

 (iii) those for other nontaxable Services.

(f) The Parties shall cooperate with each other to enable each to more accurately determine its own Tax liability and to minimize such
liability to the maximum extent legally permissible. Unless Purchaser has provided a Service Provider with tax-exemption, direct pay, or resale certificates, such Service Provider’s invoices shall separately state the amounts of any Taxes such
Service Provider is collecting from Purchaser, and Seller will cause the Service Provider to remit such Taxes to the appropriate authorities. Each Party shall provide and make available to the other any direct pay or resale certificates, information
regarding out-of-state or out-of-country sales or use of equipment, materials, or services, and other exemption certificates or information reasonably requested by any other Party. 

(g) Seller shall cause each Service Provider to promptly notify Purchaser of, and coordinate with Purchaser the response to and settlement
of, any claim for Taxes asserted by applicable taxing authorities for which Purchaser is responsible hereunder. In such event, and if the claim arises out of a form or return signed by a Service Provider, then the Service Provider may elect to
control the response to and settlement of the claim, but Purchaser shall have all rights to participate at its own expense in the responses and settlements that are appropriate to its potential responsibilities or liabilities. If the applicable
Service Provider fails to notify Purchaser or to allow Purchaser to participate in responses and settlements of a claim for Taxes as provided above, then Purchaser shall have no liability to such Service Provider for any applicable Taxes to the
extent that such Taxes result directly from such claim; provided that failure to provide such notice shall not release Purchaser from any of its obligations under this Section 3.4 except to the extent Purchaser is actually prejudiced by
such failure (for the avoidance of doubt, any failure by such Service Provider to provide such notice to Purchaser at least 21 days prior to the due date for filing a response or any other materials with the relevant taxing authority with respect to
such claim shall constitute a rebuttable presumption of prejudice to Purchaser). If Purchaser reasonably requests a Service Provider to challenge the imposition of any Tax for which Purchaser is responsible hereunder, Seller shall cause the Service
Provider to do so in a timely manner and Purchaser shall reimburse the Service Provider for all reasonable legal and/or consulting fees and expenses it incurs with respect to such challenge. Purchaser shall be entitled to any Tax refunds or rebates
granted to the extent such refunds or rebates are of Taxes that were paid by Purchaser. 
 (h) Purchaser shall be entitled to
deduct and withhold from any payment to or for the account of any Service Provider pursuant to this Agreement any amounts that are required to be deducted and withheld with respect to 

 
such payment under the U.S. Internal Revenue Code of 1986, as amended (the “Code”) or any applicable state, local or foreign Tax law, and shall promptly remit such amounts to the
appropriate taxing authority. To the extent amounts are so withheld and paid over, such amounts shall be treated for all purposes of this Agreement as having been paid to the applicable Service Provider. As promptly as practicable after remittance
to the appropriate taxing authority of any amounts so withheld, Purchaser shall furnish to the applicable Service Provider the original or certified copy of a receipt evidencing payment, or other evidence of payment reasonably acceptable to such
Service Provider. At least 15 days prior to the due date of the first payment to be made hereunder to a Service Provider that is not a “U.S. person” (as such term is defined in the Code), such Service Provider shall deliver to Purchaser a
duly completed and executed Internal Revenue Service Form W-8BEN (or successor form) claiming any applicable complete exemption from, or a reduced rate of, United States withholding tax on payments made to or for the account of such Service Provider
pursuant to this Agreement, and shall update such form as required by applicable law or as reasonably requested by Purchaser. As long as any such Service Provider has complied with its obligations pursuant to the preceding sentence, any withholding
required to be made by Purchaser with respect to any payments to or for the account of such Service Provider pursuant to this Agreement shall be made at a rate not exceeding the rate required by applicable law giving effect to the Internal Revenue
Service Form W-8BEN (or successor form) delivered by such Service Provider to Purchaser. 
 ARTICLE IV 

TERM AND TERMINATION 
 Section 4.1 Term. The provision of Services shall commence as of the Effective Time, and each Service shall terminate upon the earliest of (a) the date two years from the Closing Date or
(b) such shorter period as set forth in the Integrated Transition Plan; provided that Purchaser may extend the term of any Service provided pursuant to this Agreement for an additional period of not more than one year by providing
written notice to Seller at least 90 days prior to the termination of such Service if Purchaser has made all commercially reasonable efforts but is unable to operate independently of or otherwise replace such Service. This Agreement shall terminate
upon the termination of all Services provided pursuant to this Agreement. Notwithstanding the foregoing, in the event that Purchaser, acting in good faith, fails to timely provide a notice with respect to the proposed extension of a Service, but
provides notice with respect to the proposed extension prior to the termination of such Service, the Parties shall reasonably cooperate to attempt to accommodate Purchaser’s request for the extension of the term for such Service to the extent
reasonably practicable. 
 Section 4.2 Termination. This Agreement, or any particular Service or portion of a Service
provided pursuant to this Agreement, may be terminated prior to the end of the term set forth in Section 4.1 (provided that if Seller reasonably determines and provides Purchaser with written notice that the termination of a particular
Service or portion of a Service will adversely affect a Service Provider’s ability to provide any other Service or any portion of any other Service in a material respect, such Service or portion of a Service shall not be individually terminated
by Purchaser pursuant to this Section 4.2 unless Purchaser agrees not to hold Seller or any Service Provider responsible for any degradation in Service Provider’s provision of such other Service or portion of such other Service to the
extent resulting from such termination): 
 (a) By Purchaser upon 135 days’ prior written notice (provided that
Purchaser shall be responsible for paying any and all fees and expenses incurred by Seller or any Service Provider as a result of such termination by Purchaser, provided, further that Seller or the applicable Service Provider shall use
commercially reasonable efforts to minimize any and all such fees and expenses, and provided, further, that notwithstanding the foregoing, in the event that Purchaser acting in good faith fails to timely provide a notice with respect
to the proposed termination of a Service, the Parties shall reasonably cooperate to attempt to accommodate Purchaser’s request for the early termination of such Service to the extent reasonably practicable); 

(b) By Purchaser upon 30 days’ prior written notice following an Event of Default by Seller or any Service Provider (unless such
breach is the result of a breach by Purchaser or any Service Recipient in any material respect, of any of their respective material obligations, representations or warranties contained in this Agreement), which written notice shall describe in
detail the Event of Default, unless such Event of Default is cured during such 30-day period from the date notice is given; 

 (c) By Seller upon 30 days’ prior written notice following an Event of Default by
Purchaser or any Service Recipient (unless such breach is the result of a breach by Seller or any Service Provider in any material respect, of any of their respective material obligations, representations or warranties contained in this Agreement),
which written notice shall describe in detail the Event of Default, unless such Event of Default is cured during such 30-day period from the date notice is given; 
 (d) By Seller upon 30 days’ prior written notice following the failure of Purchaser to satisfy any undisputed monetary obligation under this Agreement, unless such monetary obligation is satisfied in
full within such 30-day period from the date notice is given; or 
 (e) Upon the mutual written agreement of Purchaser and
Seller. 
 Section 4.3 Effect of Termination. 
 (a) In the event of the termination of this Agreement as provided in Article IV, this Agreement shall forthwith become void and have no further effect, except that (i) Section 2.8(c), this
Section 4.3 and Article VII, Article IX and Article X shall survive the termination of this Agreement and (ii) Article V shall survive the termination of this Agreement for a period of one year (except with respect to claims for
indemnification on account of a breach of Section 3.4, which shall survive until 60 days after the expiration of the applicable statute of limitations). Upon the termination of this Agreement, Seller shall not have any further obligation to
provide, or cause to be provided, any of the Services (or any portion of any Service). The termination of this Agreement will not terminate, affect or impair any rights, obligations or liabilities of any Party that have accrued prior to such
termination or which under the terms of this Agreement continue after termination. 
 (b) Upon the termination or expiration of
any Service or any portion of any Service pursuant to this Agreement, Seller shall have no further obligation to provide, or cause to be provided, respectively, such Service or such portion of such Service, as applicable, and Purchaser shall have no
further obligation to pay, or cause to be paid, any costs in respect of such Service or such portion of such Service, as applicable (other than any costs resulting from the provision of such Service or such portion of such Service prior to its
termination or expiration). 
 ARTICLE V 
 INDEMNIFICATION 
 Section 5.1 Indemnification by Seller. Subject to
Section 9.7, Seller hereby agrees that it shall indemnify, defend and hold harmless Purchaser, its Affiliates, and their respective directors, officers, shareholders, partners, members, attorneys, accountants, agents, representatives and
employees and their heirs, successors and permitted assigns, each in their capacity as such (the “Purchaser Indemnified Parties”) from, against and in respect of any and all Losses imposed on, sustained by, incurred or suffered by,
or asserted against, any of the Purchaser Indemnified Parties, whether in respect of third-party claims, claims between any Seller and Purchaser, or otherwise, directly or indirectly arising out of or as a result of (a) Seller’s or its
Affiliates’ breach of this Agreement or (b) Purchaser or the Receiving Party’s failure to comply with any and all terms or conditions imposed by a licensor of Third-Party IP which is sublicensed to the Receiving Party pursuant to
Section 6.1(b) to the extent (i) such terms and conditions have not been provided to Purchaser or the applicable Service Recipient and (ii) such failure arose in the ordinary conduct of Purchaser or the Receiving Party’s
business; provided, however, that, except with respect to liabilities for Taxes or any incremental fees or penalties incurred by Purchaser under an Assigned Partner Agreement due to actions of Seller or its Affiliates under this
Agreement, Seller shall not have any liability for indemnification to the Purchaser Indemnified Parties under this Section 5.1 for any Service rendered by it (or by any Service Provider) except to the extent that such Losses arise out of
Seller’s or any of its Affiliates’ own negligence, gross negligence, fraud or willful misconduct. Seller shall not be liable for indemnification under this Section 5.1 for any specific act or omission to act by Seller (or by any
Service Provider) if such specific action (or omission to act) is taken at Purchaser’s or any of its Affiliates’ express written direction. 
 Section 5.2 Indemnification by Purchaser. Subject to Section 9.7, Purchaser hereby agrees that it shall indemnify, defend and hold harmless Seller, its Affiliates, and their respective
directors, officers, shareholders, 

 
partners, members, attorneys, accountants, agents, representatives and employees and their heirs, successors and permitted assigns, each in their capacity as such (the “Seller Indemnified
Parties”) from, against and in respect of any and all Losses imposed on, sustained by, incurred or suffered by, or asserted against, any of the Seller Indemnified Parties, whether in respect of third-party claims, claims between any Seller
and Purchaser, or otherwise, directly or indirectly arising out of or as a result of (a) Purchaser’s or its Affiliates breach of this Agreement or (b) any specific actions taken by Seller or any Service Provider at the express written
direction of Purchaser or its Affiliates; provided, however, that, except with respect to liabilities for Taxes, Purchaser shall not have any liability for indemnification to the Seller Indemnified Parties under this Section 5.2
for any Service provided to it (or any Service Recipient) except to the extent that such Losses arise out of Purchaser’s or any of its Affiliates’ own negligence, gross negligence fraud or willful misconduct. 

Section 5.3 Procedures; Limitations. Any claim for indemnification under this Agreement shall be made in accordance with
the procedures set forth in Article VIII of the Purchase Agreement (excluding, for the avoidance of doubt, Section 8.9 of the Purchase Agreement) and shall be subject to the limitations set forth in Section 9.7 of this Agreement.

 ARTICLE VI 
 INTELLECTUAL PROPERTY 
 Section 6.1 Ownership and Licensing of
Intellectual Property. 
 (a) If, in connection with its provision of any Service, Seller (together with its Affiliates, the
“Providing Party”) provides, or provides access to, Purchaser or its Affiliates (together, the “Receiving Party”) any Technology or Services the receipt of which by the Receiving Party would, in the absence of a
license from the Providing Party, infringe or misappropriate any Intellectual Property right (excluding Trademarks) owned and licensable by the Providing Party (collectively, “Service IP”), such Providing Party hereby grants to the
Receiving Party, during the term of this Agreement, a non-exclusive, revocable, personal, non-transferable, royalty-free, fully paid-up license, without the right to sublicense, under such Service IP, solely to the extent necessary for the Receiving
Party to receive such Services in accordance with this Agreement. 
 (b) To the extent that the Providing Party provides, or
provides access to, the Receiving Party any Technology the Intellectual Property rights in which are not owned by the Providing Party but which are licensed by a third party to the Providing Party with a right of the Providing Party to grant a
sublicense to the Receiving Party as set forth herein (“Third-Party IP”), such Providing Party hereby grants to the Receiving Party and its Affiliates, during the term of this Agreement, a non-exclusive, revocable, personal,
non-transferable, royalty-free (except as set forth in the last sentence of this Section 6.1(b) or, with respect to any Technology listed as a Service, except for the Cost Basis of such Service), fully paid-up (except as set forth in the last
sentence of this Section 6.1(b) or, with respect to any Technology listed as a Service, except for the Cost Basis of such Service) sublicense, without the right to further sublicense, under such Third-Party IP, to internally use such
Technology, solely to the extent such grant would not breach or otherwise violate any agreement between the Providing Party with any third party and solely to the extent necessary for the Receiving Party to receive Services in accordance with this
Agreement; provided that the Receiving Party’s access to, use of and rights for such Third-Party IP shall be subject in all regards to any restrictions, limitations or other terms or conditions imposed by the licensor of such Third-Party
IP, which terms and conditions will be provided to the applicable Service Recipient by the applicable Service Provider to the extent permitted by such terms and conditions. The Receiving Party shall reimburse the Providing Party for any
out-of-pocket costs incurred by the Providing Party in connection with providing, or providing access to, such Technology. 
 (c)
Upon the termination or expiration of any Service pursuant to this Agreement, the license or sublicense, as applicable, to the relevant Intellectual Property right granted hereunder in connection with such Service will automatically terminate
(except to the extent such license or sublicense also applies to one or more Services that has not terminated or expired); provided, however, that all licenses and sublicenses granted hereunder shall terminate immediately upon the
expiration or earlier termination of this Agreement for any reason. 
 (d) Except as otherwise expressly provided in this
Agreement, the other Ancillary Agreements or the Purchase Agreement, no Party or its Affiliates shall have any rights or licenses with respect to any Intellectual 

 
Property of the other Party or its Affiliates. All rights and licenses not expressly granted in this Agreement, the other Ancillary Agreements or the Purchase Agreement are expressly reserved by
the relevant Party. 
 ARTICLE VII 
 CONFIDENTIALITY; DATA SECURITY 
 Section 7.1 Confidentiality.

 (a) The Parties agree that all Confidential Information of the other Party and its Affiliates, as well as the terms and
conditions of this Agreement, shall be treated as confidential and shall be disclosed only to those individuals of such Party with a reasonable need to know in order to carry out the transactions of such Party contemplated by this Agreement
(provided such individuals agree to be bound by the confidentiality obligations herein). Each Party will use at least the same degree of care to prevent disclosing to third parties the Confidential Information of the other Party and its
Affiliates as it employs to avoid unauthorized disclosure, publication or dissemination of its own information of a similar nature, but in no event less than a reasonable standard of care. In addition, any Party may disclose Confidential Information
of the other Party and its Affiliates to third parties who may be engaged by such Party to perform services hereunder, and subject to such third parties agreeing to confidentiality obligations substantially equivalent to those set forth herein,
where (i) the use by such entity is authorized under this Agreement, (ii) such disclosure is reasonably necessary to or otherwise naturally occurs in that entity’s scope of responsibility, and (iii) the disclosure is in
accordance with the terms and conditions of this Agreement. No Party will (A) make any use or copies of the Confidential Information of the other Party and its Affiliates except as necessary to perform its obligations under this Agreement,
(B) acquire any right in or assert any lien against the Confidential Information of the other Party and its Affiliates, or (C) refuse for any reason (including a default or material breach of this Agreement by any other Party) to promptly
provide any other Party’s or its Affiliate’s Confidential Information (including all copies thereof) to such other Party if requested in writing to do so. Upon the expiration or termination for any reason of this Agreement and the
concomitant completion of a Party’s obligations under this Agreement, the other Party shall (except as otherwise provided in this Agreement), return or destroy, as such Party may elect, all documentation in any medium that contains, refers to,
or relates to such Party’s or its Affiliate’s Confidential Information, and retain no copies, except in order to comply with such Party’s bona fide document retention policies and in order to comply with Applicable Law (it being
understood that any retained copies will only be used for, and that access to such retained copies will be limited to only those employees who need to know such information for, the purpose of complying with such Party’s bona fide document
retention policies or with Applicable Law). All such Confidential Information that is retained following termination or expiration shall continue to be treated as confidential by the Parties in accordance with the terms of this Agreement. In
addition, the Parties shall take reasonable steps to ensure that their employees comply with these confidentiality provisions. All personnel handling such Confidential Information have been appropriately trained in the implementation of the
applicable information security policies and procedures of Purchaser or Seller, as the case may be. The Parties agree to regularly audit and review their respective information security policies and procedures to ensure their continued effectiveness
and determine whether adjustments are necessary in light of circumstances including changes in technology, customer information systems or threats or hazards to Confidential Information. 

(b) The obligations of this Article VII will not apply to any particular information which any Party can demonstrate: (i) was, at the
time of disclosure to it, in the public domain; (ii) after disclosure to it, is published or otherwise becomes part of the public domain through no fault of the receiving Party; (iii) was rightfully in the possession of the receiving Party
at the time of disclosure to it; (iv) is received from a third party who had a lawful right to disclose such information to it; or (v) was independently developed by the receiving Party without reference to Confidential Information of the
furnishing Party. In addition, a Party shall not be considered to have breached its obligations under this Article VII for disclosing Confidential Information of any other Party as required (upon advice of counsel) to satisfy any legal demand of a
government, judicial or administrative body; provided, however, that, promptly upon receiving any such request and to the extent that it may legally do so, such Party advises the other Party so that the other Party may take appropriate
actions in response to the demand. 
 (c) Notwithstanding anything in this Agreement to the contrary, to the extent reasonably
necessary, either Party may disclose this Agreement (or any relevant portions of this Agreement) to (a) its Affiliates and its and its 

 
Affiliates’ regulators, (b) other service providers in connection with re-sourcing or outsourcing all or a portion of the Services to other service providers or (c) a third party
in connection with (i) any audit, (ii) a potential or actual merger, acquisition, divestiture or other activity that may result in a change in control of such Party or a potential or actual sale of all or a portion of the account portfolio
of any Service Recipient, or (iii) such Party obtaining any financing or investment, or as otherwise permitted. Subject to the foregoing, in no event may this Agreement be reproduced or copies shown to any third parties by either Party without
the consent of the other Party, except as may be necessary by reason of legal, accounting or regulatory requirements of such Party, or to obtain legal, accounting or other advice in connection with this Agreement, in which event such Party agrees to
exercise reasonable diligence in limiting such disclosure to the minimum necessary under the particular circumstances and cause anyone to whom such Party provides this Agreement to keep it confidential in accordance with the provisions of this
Agreement. The foregoing does not permit Purchaser to disclose specific rates or other charges or fees associated with providing any Service to any third-party service providers; provided that in any event Purchaser may disclose rates and
fees to Affiliates of Purchaser. 
 (d) The obligations set out in this Article VII do not apply to HSBC Holdings plc
(“HSBC Holdings”) nor any Subsidiary or division thereof other than Seller, HSBC Finance Corporation, HSBC USA Inc., HNAH and their respective Subsidiaries. To the extent that the staff of HSBC Holdings, HSBC Finance Corporation,
HNAH or HSBC USA Inc. or staff within any of their respective Subsidiaries or divisions receives Confidential Information from Seller or its Subsidiaries, Seller or such Subsidiary, as applicable, shall procure that HSBC Holdings, HSBC Finance
Corporation, HNAH or HSBC USA Inc. or such of their respective Subsidiaries or divisions receiving Confidential Information will comply with the obligations set forth in this Article VII with respect to such Confidential Information. 

Section 7.2 Data Protection. 
 (a) Each of the Parties undertakes and agrees to cause those of its Affiliates constituting Service Providers or Service Recipients, as applicable, to comply fully with all Applicable Laws related to data
protection and to procure that its respective employees, agents and contractors observe the provisions of such Applicable Laws. 

(b) If either Party or any of its Affiliates has access to or receives NPPI data or Personal Information pursuant to this Agreement, such
Party shall, and shall cause such Affiliates to, only use the data to the extent strictly necessary for the performance of such Party’s obligations under this Agreement. 
 (c) If (A) Service Provider acts as a data processor or servicer in relation to any personal data processed pursuant to this Agreement on behalf of any Service Recipient or (B) Service Provider
has access to or receives Personal Information related to customers, former customers or customer prospects of any Canadian Service Recipient, Seller shall cause such Service Provider to: 

(i) Comply with the obligations imposed on such Service Recipient by any Applicable Law; 

(ii) Maintain security, technical and organizational security measures sufficient to comply at least with the obligations
imposed by Applicable Law; 
 (iii) Allow representatives of such Service Recipient to audit such Service
Provider’s compliance with this Section 7.2 and, at the option of such Service Recipient, on request, provide such Service Recipient with reasonable evidence of such Service Provider’s compliance with such requirements; 

(iv) Not transfer or process any such personal data outside the United States without the prior written consent of such
Service Recipient, except as provided for in this Agreement; 
 (v) Not otherwise process such personal data in
any way contrary to any Applicable Laws related to data protection; 
 (vi) Use commercially reasonable efforts
to assist such Service Recipient to comply with any obligations imposed in relation to any such personal data processed by or on behalf of the applicable Service Provider; and 

(vii) Comply with all reasonable written instructions of such Service Recipient in relation to any such personal data,
provided that such instructions are not inconsistent with this Agreement. 

 (d) Seller shall promptly notify Purchaser, in writing, of any confirmed breach of the
provisions of this Section 7.2. 
 Section 7.3 Correction of Errors. 

(a) Seller shall and shall cause each applicable Service Provider to use reasonable best efforts to correct, at no additional charge or
cost to Purchaser or any applicable Service Recipient, any error or inaccuracy caused by such Service Provider, or any of such Service Provider’s Personnel, in any data belonging to Purchaser promptly following Seller’s discovery or
receipt of notice of such error or inaccuracy. 
 (b) Any archival media, including tapes and disk units, containing any data
belonging to Purchaser shall be used by Seller and each Service Provider solely for back-up and recovery purposes, to comply with Applicable Laws and in connection with any audit. 

Section 7.4 Use of Information. 
 (a) All Service Recipient Customer Data that is disclosed to, or accessed or obtained by, any Service Provider or any of Service Provider’s Personnel under this Agreement, shall be used by such
Service Provider only to effect the transaction for which Service Recipient Customer Data was disclosed, accessed or obtained or to perform its obligations under this Agreement and pursuant to all Applicable Laws, including Title V of the
Gramm-Leach-Bliley Act as implemented and formally construed by federal banking regulators (“GLBA”) and PIPEDA. Seller agrees to, and to cause the applicable Service Providers to, maintain the confidentiality of all Service
Recipient Customer Data and to use and re-disclose it only in accordance with the Agreement and as required by Applicable Law. Each Service Provider’s contracts with applicable third parties relating to this Agreement shall provide for the
protection of such Service Recipient Customer Data in accordance with Title V of the GLBA and PIPEDA (as applicable), and confidentiality and data protection obligations comparable to the terms contained of Article VII of this Agreement. 

(b) Purchaser agrees that each Service Provider may store, disclose and use Service Recipient Customer Data obtained by such Service
Provider under this Agreement only for purposes of performing the obligations under this Agreement of Seller or any Service Provider under the Agreement or for purposes permitted under Applicable Law. In addition, neither Seller nor any Service
Provider shall compile, rent or sell to others any lists containing such Service Recipient Customer Data to be used for purposes other than providing Services to which it specifically relates that are specified under this Agreement. 

(c) Seller agrees to, and to cause each Service Provider to, maintain appropriate, commercially reasonable administrative, technical and
physical safeguards for all Service Recipient Customer Data and Confidential Information disclosed to, accessed or obtained by Seller or any Service Provider, to restrict the use and disclosure of such Service Recipient Customer Data and
Confidential Information within Seller, or any Service Provider as applicable, to those individuals performing actions in connection with the Services hereunder or as required by Applicable Law. In addition, Seller shall cause each Service Provider
to implement appropriate safeguards designed to (i) ensure the security and confidentiality of such Service Recipient Customer Data and Confidential Information, (ii) protect against any anticipated threats or hazards to the security or
integrity of such Service Recipient Customer Data and Confidential Information, (iii) protect against unauthorized access to or use of such Service Recipient Customer Data and Confidential Information that could result in substantial harm or
inconvenience to any customer and (iv) ensure the proper disposal of all such Service Recipient Customer Data as required by Section 501(b) of the GLBA, the Fair Credit Reporting Act and PIPEDA, as applicable. 

(d) In the event of unauthorized disclosure, loss, or unauthorized access to Service Recipient Customer Data by Seller, any Service
Provider or any Service Provider’s Personnel, Seller shall notify Purchaser as soon as possible in writing and take appropriate, commercially reasonable action to prevent further unauthorized disclosure, loss or unauthorized access. Seller
shall, and cause each applicable Service Provider to, (i) reasonably cooperate with Purchaser’s efforts to implement each component of its data security response program that is identified in 12 CFR Part 30, Appendix B, Supplement A at
II(A) and (ii) reasonably cooperate with Purchaser and shall pay commercially reasonable expenses to provide any notices and information regarding such unauthorized access to appropriate Governmental Entities and affected customers, former
customers or customer prospects. At Purchaser’s request, Seller shall provide, at Seller’s expense and in consultation with Purchaser 

 
such affected customers, former customers or customer prospects with access to credit monitoring services, credit protection services, credit fraud alerts or similar services reasonably necessary
under the circumstances to protect such affected customers, former customers or customer prospects. 
 (e) Seller shall, and
shall cause each Service Provider to, maintain policies and procedures designed to detect relevant and applicable “Red Flags” regarding customers, as such Red Flags are defined by the final rules and guidelines that implement
Section 615 of the Fair Credit Reporting Act. Upon request, Seller shall, and shall cause each Service Provider to, report the occurrence of applicable Red Flags regarding customers to Purchaser as well as the appropriate, commercially
reasonable, steps undertaken by Seller, or the applicable Service Provider, to prevent or mitigate identity theft of customers. 

(f) The Parties recognize that Massachusetts law requires Purchaser to obtain a certification from Seller that it will implement and
maintain security measures consistent with 201 CMR 17.00 to protect the “personal information” of Massachusetts residents, and Seller hereby so certifies. It is the intention of the Parties that the security measures in question are those
provided for under this Agreement and that the definitions of NPPI and Confidential Information includes the “personal information” that is both subject to the Massachusetts requirements and this Agreement. 

Section 7.5 Network Access. Seller controls access to its network through the utilization of security measures that restrict
access. Seller acknowledges that Purchaser has no ability to modify such security methods and is in total reliance upon Seller for the protection of Purchaser’s internal system against access through the use of Seller’s network. Seller
represents that its security measures are designed, consistent with industry best practices, in an effort to (a) ensure that Seller’s internal system cannot be accessed without Seller’s express authorization, (b) enable Seller to
immediately terminate any unauthorized access and (c) enable Seller to identify the entity making such unauthorized access. Seller shall make no changes to its security measures which would increase the risk of an unauthorized access or that
are inconsistent with or less robust than Seller’s current policies. 
 Section 7.6 Notices. The Parties shall
cooperate fully with each other in providing all required notices and disclosures to the appropriate Governmental Entity and to affected customers concerning the initiation or termination of this Agreement, the Services provided hereunder, or of any
substantial changes in the Services being provided to Purchaser or customers. 
 Section 7.7 Injunctive Relief. The
Parties acknowledge that, in the event of a breach of Article VII of this Agreement, the non-breaching Party or its Affiliates may suffer irreparable damage that cannot be fully remedied by monetary damages. Therefore, in addition to any remedy,
which the non-breaching Party or its Affiliates may possess pursuant to Applicable Law, the non-breaching Party or its Affiliates retains the right to seek and obtain injunctive relief against any such breach in any court of competent jurisdiction.
The obligations of the Parties pursuant to this Article VII shall survive this Agreement and shall inure to the benefit of each Party, their Affiliates and any assignee thereof without limitations. 

ARTICLE VIII 
 ANTI-BRIBERY AND CORRUPT PRACTICES 
 Section 8.1 Bribery and FCPA.
In connection with this Agreement, each Party warrants, represents and undertakes that neither it nor any of its Affiliates are foreign officials (as defined in the U.S. Foreign Corrupt Practices Act) and that it shall ensure that its Affiliates are
familiar with the provisions of the U.S. Foreign Corrupt Practices Act, the UK Bribery Act 2010 and other bribery- and/or corruption-related analogous legislation in other jurisdictions (collectively, the “FCPA”) and each agree
that: 
 (a) In connection with this Agreement, each Party warrants, represents and undertakes that it and its Affiliates have
not and that it shall not and shall ensure that its Affiliates shall not, in connection with the transactions contemplated by this Agreement make any payment or transfer anything of value, offer, promise or give a financial or other advantage or
request, agree to receive or accept a financial or other advantage either directly or indirectly (i) to any government official or employee (including employees of a government corporation or public international organization) or to any
political party or candidate for public office or (ii) to 

 
any other person or entity, if doing so would violate or cause any Party to be in violation of the laws of the country in which such act is done or the laws of the United States or the United
Kingdom (or any part thereof); 
 (b) It is the intention of the Parties that in the course of their respective negotiations and
performance of this Agreement no payments or transfers of value, offers, promises or giving of any financial or other advantage or requests, agreements to receive or acceptances of any financial or other advantage shall be made either directly or
indirectly which have the purpose or effect of public or commercial bribery or acceptance of or acquiescence in bribery, extortion, kickbacks, greasing or other unlawful or improper means of obtaining or retaining business, commercial advantage or
improperly obtaining the performance of any function or activity; 
 (c) It shall not otherwise violate or cause any other Party
to violate the FCPA in connection with the Services provided pursuant to this Agreement; 
 (d) It shall have anti-bribery
policies and procedures and ensure compliance with these obligations from its own associated persons, agents or subcontractors as may be used by the Party in its provision of services for the other Party; 

(e) Notwithstanding any other provisions to the contrary, any Party may suspend or terminate this Agreement in whole or in part on
learning information that would lead a reasonable person to conclude that any other Party has violated or caused any other Party to violate the FCPA in the course of its performance under this Agreement; and 

(f) In the event of termination pursuant to Section 8.1(e), the terminating Party and its Affiliates may retain from, or charge to,
any other Party an amount equal to the Cost Basis paid or payable by such Party, or any of such Party’s Affiliates, in respect of any transactions or matters in which the other Party or the other Party’s Affiliates violated or caused the
terminating Party, or the terminating Party’s Affiliates, to violate the FCPA as well as the amount of any costs, fines, or penalties which the terminating Party, or the terminating Party’s affiliates, is required to pay as a consequence
of acts or omissions of the other Party or the other Party’s Affiliates. 
 ARTICLE IX 

SETTLEMENT; DISPUTE RESOLUTION 
 Section 9.1 Resolution Procedure. Prior to the initiation of legal proceedings, other than the proceedings referred to in Section 7.7, Section 9.5 or this Section 9.1, each Party
agrees to use its commercially reasonable efforts to resolve disputes under this Agreement by a negotiated resolution between the Parties or as provided for in this Article IX. If any such dispute is not resolved through a negotiated resolution as
provided for in this Article IX, either Party may bring a legal action or proceeding in a court specified in Section 10.6. 

Section 9.2 Exchange Of Written Statements. In the event of a dispute under this Agreement, Seller, on the one hand, or Purchaser,
on the other hand, may give a notice to the other requesting that the Steering Committee in good faith try to resolve (but without any obligation to resolve) such dispute. For the avoidance of doubt, resolution by the Steering Committee shall
require the concurrence of at least one Person representing each Party. Not later than 15 days after such notice, unless the dispute has been resolved in the interim, Seller and Purchaser shall each submit to the other a written statement setting
forth their respective description of the dispute and of the positions of the Parties on such dispute and their respective recommended resolution and the reasons why such recommended resolution is fair and equitable in light of the terms and spirit
of this Agreement. Such statements represent part of a good-faith effort to resolve a dispute and, as such, no statements prepared by any Party pursuant to this Article IX may be introduced as evidence or used as an admission against interest in any
arbitral or judicial resolution of such dispute. 
 Section 9.3 Good-Faith Negotiations. After the simultaneous exchange
of such written statements, then the Steering Committee shall promptly commence good-faith negotiations to resolve such dispute but without any obligation to resolve it. The negotiating meetings may be conducted by teleconference or in person, as
deemed appropriate by the Steering Committee. 

 Section 9.4 Determination of Resolution Panel. The Steering Committee shall have 30
days from the commencement of good-faith negotiations (unless the Steering Committee shall extend that period of time) to attempt to reach an agreed resolution. If the Steering Committee renders an agreed resolution on the matter in dispute within
the designated period of time, then the Parties shall be bound thereby. If the Steering Committee does not render an agreed resolution on the matter in dispute within the designated period of time, then the Parties will submit the matter to the
senior executive officers for each Party responsible for this Agreement (which each Party shall designate for itself using its reasonable discretion), who shall have 30 days from the time the matter is submitted (unless such officer shall extend
that period of time) to engage in good-faith negotiations to attempt to reach an agreed resolution of the matter in dispute. If such senior executive officers cannot reach an agreed resolution on the matter in dispute within the designated period of
time, then any Party may commence legal proceedings in any court of competent jurisdiction. 
 Section 9.5 Injunctive
Relief. The Parties recognize and acknowledge that in the event of a potential, anticipatory or actual breach of this Agreement, it may be necessary or appropriate for the non-breaching Party to seek injunctive relief, if and to the extent
legally available, in order to avoid harm or further harm to the non-breaching Party. If a Party desires injunctive relief, it may pursue the same in any court of competent jurisdiction; provided, however, that, if granted, such
injunctive relief shall apply only to prevent a breach or further breaches and shall remain in effect only so long as the court deems necessary or appropriate to permit resolution of the underlying disputes in accordance with this Article IX.
Neither the seeking of injunctive relief nor the granting thereof is intended or shall result in the application of a substantive or procedural law other than the applicable governing law pursuant to this Agreement. 

Section 9.6 Continuity of Services. Seller acknowledges that the timely and complete performance of its obligations pursuant to
this Agreement is critical to the business and operations of the Service Recipients. In the event of any dispute arising out of or relating to this Agreement, and subject to Seller’s ability to terminate this Agreement as set forth in
Section 4.2, (i) Seller shall continue to so perform its obligations under this Agreement in good faith during the resolution of such dispute (except to the extent Seller’s or any of its Affiliates’ nonperformance results
directly from Purchaser’s or its Affiliates’ failure to perform its obligations under this Agreement or the Ancillary Agreements (other than Purchaser’s failure to pay any fees and expenses disputed in good faith) or from the wrongful
or tortious actions or omissions of Purchaser or its Affiliates in performing their respective obligations under this Agreement or the Ancillary Agreements, after Seller has provided reasonable notice of such nonperformance or such wrongful or
tortious actions or omissions and used commercially reasonable efforts to perform notwithstanding such nonperformance, actions or omissions) and (ii) Purchaser shall continue to pay any undisputed fees and expenses payable to Service Providers
pursuant to this Agreement. 
 Section 9.7 Limitation on Damages. All damages and liabilities under this Agreement
(including, to avoid doubt, liability for any Losses) shall be subject to the following limitations: 
 (a) Liability
Standard. Except with respect to liabilities for Taxes or, in the case of Seller, any incremental fees or penalties incurred by Purchaser under an Assigned Partner Agreement due to actions of Seller or its Affiliates under this Agreement, no
Party shall have any liability of any kind under this Agreement (pursuant to Article V or otherwise) except to the extent that such liabilities or Losses arise out of such Party or any of its Affiliates’ own negligence, gross negligence, fraud
or willful misconduct. 
 (b) Direct Damages. Neither Purchaser nor Seller shall be liable or responsible under this
Agreement for (a) any Losses that are not direct, actual damages or (b) any consequential, punitive, special or speculative damages or lost profits, in each case, with respect to any claim made under or in respect of this Agreement
(including claims made pursuant to Article V) or otherwise relating to, arising from or regarding the provision (or failure to provide) or receipt of any Services, except to the extent awarded by a court of competent jurisdiction in connection with
a claim by a third-party. Notwithstanding the foregoing, liability arising from the following shall not be subject to the exclusion set forth in this Section 9.7(b) (but for the avoidance of doubt, shall, to the extent applicable, be subject to
the other provisions of this Section 9.7): (i) fraud or willful misconduct and (ii) gross negligence of a Party; provided, in the case of clauses (i) and (ii), a Party shall be liable only for consequential damages other than
speculative or punitive damages, and solely to the extent such damages were reasonably foreseeable at the time of the act or omission giving rise to the Loss and proximately caused by such act or

 
omission; and provided further that Seller shall not be liable for consequential damages (whether lost profits or otherwise) hereunder arising from the failure of any counterparty to an Assigned
Partner Agreement to extend or renew the term of such Assigned Partner Agreement. For the avoidance of doubt, this Section 9.7(b) shall not apply to liabilities for Taxes, which are governed by Section 3.4. 

(c) Liability Limitation. In no event shall the aggregate liability of either Party under this Agreement (including, to avoid
doubt, liability for any Losses) exceed an amount equal to (i) for Losses caused by (A) the gross negligence of such Party or (B) by any negligent act or omission resulting in a breach by a Party of its obligations under this
Agreement that results in the other Party’s violation of Applicable Law, but in the case of this clause (B) solely those Losses which are uniquely related to and caused by the occurrence of such violation of Applicable Law, rather than the
underlying conduct without regard to the occurrence of such violation of Applicable Law (taken together with all other Losses for which such Party is liable pursuant to clause (ii) of this Section 9.7(c)), an amount equal to $600 million,
and (ii) for Losses not subject to clause (i) above, $125 million (taken together with all other Losses for which such Party is liable pursuant to clause (i) of this Section 9.7(c)). Notwithstanding the foregoing, liability
arising from (x) fraud or willful misconduct of a Party, or (y) any breach by a Party of its obligations set forth in Section 3.4 shall not be subject to the caps set forth in this Section 9.7(c) (but for the avoidance of doubt,
shall, to the extent applicable, be subject to the other provisions of this Section 9.7). 
 (d) Actions at Other
Party’s Direction. A Party shall not be liable under this Agreement for any specific act or omission to act by such Party (or by any Service Provider or Service Recipient, as the case may be) if such specific action (or omission to act) is
taken at the other Party’s or any of its Affiliates’ express written direction. 
 (e) Excused Performance.
Seller shall not have any liability under this Agreement for any non-performance which was excused pursuant to Section 2.15. 
 (f) General. The limitations contained in this Section 9.7 are an essential part of this Agreement between the Parties and are intended to be enforced (by a court or otherwise) as written. In
any suit for damages, each Party agrees to explicitly waive any claim to damages in conflict with these limitations. 

ARTICLE X 

MISCELLANEOUS 
 Section 10.1 Notices. All notices, requests, demands and other communications required hereunder shall be in writing and shall be deemed to have been duly given or made if delivered personally,
sent by facsimile transmission or telex confirmed in writing within two Business Days, or sent by registered or certified mail, postage prepaid, as follows: 
 If to Seller, to: 
 Stuart Alderoty 

Senior Executive Vice President and General Counsel 
 HSBC North America Holdings Inc. 
 452 Fifth Avenue, Floor 10 

New York, New York 10018 
 Facsimile:  (212) 525-6994 
 with a copy to: 

Mitchell S. Eitel, Esq. and Camille L. Orme, Esq. 
 Sullivan & Cromwell LLP 
 125 Broad Street 

New York, New York 10004 
 Facsimile:  (212) 291-9046 and 

                      
(212) 291-3373 

 and (solely for notices delivered pursuant to the third sentence of Section 2.1(a)):

 Lynne A. Brzezenski 
 Executive Vice President – Head of Corporate Tax 
 HSBC North America

 26525 N. Riverwoods Boulevard 
 Mettawa IL 60045 
 Facsimile:  (224) 552-6421 

If to Purchaser, to: 
 Murray Abrams 
 Executive Vice President, Corporate Development 

John G. Finneran, Jr., 
 General Counsel and Corporate Secretary 
 Capital One Financial Corporation

 1680 Capital One Drive 
 McLean, Virginia 
 Facsimile:  (703) 720-1094 

with a copy to: 

Matthew M. Guest, Esq. 
 Wachtell, Lipton, Rosen & Katz 
 51 W. 52nd Street 

New York, New York 10019 
 Facsimile:  (212) 403-2000 
 Any Party may change the address or fax number to
which such communications are to be sent to it by giving written notice of change of address to the other Parties in the manner provided above for giving notice. 
 Section 10.2 Binding Effect; Assignment; No Third-Party Beneficiaries. This Agreement shall be binding upon and inure to the benefit of the Parties and their respective successors and assigns.
Except as expressly provided in this Agreement, this Agreement and all rights hereunder may not be assigned by any Party except by prior written consent of the other Parties, and any purported assignment without such consent shall be null and void.
The Parties intend that this Agreement shall not benefit or create any right or cause of action in or on behalf of any Person other than the Parties. 
 Section 10.3 Severability. The provisions of this Agreement are independent of and separable from each other, and no provision shall be affected or rendered invalid or unenforceable by virtue of
the fact that for any reason any other or others of them may be invalid or unenforceable in whole or in part. 
 Section 10.4
Entire Agreement; Amendment. All Exhibits shall be deemed to be incorporated into and made part of this Agreement. This Agreement, together with the Exhibits and the Purchase Agreement, contain the entire agreement and understanding among the
Parties with respect to the subject matter hereof (and supersede any prior agreements, arrangements or understandings among the Parties with respect to the subject matter hereof) and there are no agreements, representations, or warranties which are
not set forth in this Agreement. This Agreement may not be amended or revised except by a writing signed by Seller and Purchaser. 
 Section 10.5 Waiver. Any waiver, permit, consent or approval of any kind or character of any breach or default under this Agreement, or any waiver of any provision or condition of this Agreement
shall be effective only to the extent specifically set forth in writing. Notwithstanding any provision set forth in this Agreement, no Party shall be required to take any action or refrain from taking any action that would cause it to violate any
Applicable Law, statute, legal restriction, regulation, rule or order of any Governmental Entity. 

 Section 10.6 Governing Law; Consent to Jurisdiction. The execution, interpretation
and performance of this Agreement shall be governed by the laws of the State of New York without giving effect to any conflict of laws provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of
the law of any other jurisdiction other than the State of New York. EACH PARTY HERETO, TO THE EXTENT IT MAY LAWFULLY DO SO, HEREBY EXCLUSIVELY SUBMITS TO THE JURISDICTION OF ANY COURT OF THE STATE OF NEW YORK LOCATED IN THE BOROUGH OF MANHATTAN IN
NEW YORK CITY AND THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF NEW YORK, AS WELL AS TO THE JURISDICTION OF ALL COURTS FROM WHICH AN APPEAL MAY BE TAKEN OR OTHER REVIEW SOUGHT FROM THE AFORESAID COURTS, FOR THE PURPOSE OF ANY SUIT,
ACTION, APPEAL OR OTHER PROCEEDING UNDER OR WITH RESPECT TO THIS AGREEMENT OR ANY OF THE AGREEMENTS, INSTRUMENTS OR DOCUMENTS CONTEMPLATED HEREBY, AND EXPRESSLY WAIVES ANY AND ALL OBJECTIONS IT MAY HAVE AS TO VENUE IN ANY OF SUCH COURTS. 

Section 10.7 Waiver of Jury Trial. EACH PARTY HERETO HEREBY WAIVES TRIAL BY JURY IN ANY SUIT, ACTION, APPEAL, PROCEEDING OR
COUNTERCLAIM BROUGHT BY ANY OF THEM AGAINST THE OTHER ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, OR ANY OTHER AGREEMENTS EXECUTED IN CONNECTION HEREWITH, OR THE ADMINISTRATION THEREOF OR ANY OF THE TRANSACTIONS CONTEMPLATED HEREIN
OR THEREIN, AND NO PARTY TO THIS AGREEMENT SHALL SEEK A JURY TRIAL IN ANY SUCH LAWSUIT, PROCEEDING, COUNTERCLAIM, OR ANY OTHER LITIGATION PROCEDURE BASED UPON, OR ARISING OUT OF, THIS AGREEMENT OR ANY RELATED INSTRUMENTS OR THE RELATIONSHIP BETWEEN
THE PARTIES. NO PARTY WILL SEEK TO CONSOLIDATE ANY SUCH ACTION, IN WHICH A JURY TRIAL HAS BEEN WAIVED, WITH ANY OTHER ACTION IN WHICH A JURY TRIAL CANNOT BE OR HAS NOT BEEN WAIVED. THE PROVISIONS OF THIS SECTION HAVE BEEN FULLY DISCUSSED BY THE
PARTIES HERETO, AND THESE PROVISIONS SHALL BE SUBJECT TO NO EXCEPTIONS. NO PARTY HAS IN ANY WAY AGREED WITH OR REPRESENTED TO ANY OTHER PARTY THAT THE PROVISIONS OF THIS SECTION WILL NOT BE FULLY ENFORCED IN ALL INSTANCES. 

Section 10.8 Counterparts. This Agreement may be executed in any number of counterparts, each of which shall be deemed to be an
original as against any Party whose signature appears thereon, and all of which shall together constitute one and the same instrument. This Agreement shall become binding when two or more counterparts, individually or taken together, shall bear the
signatures of all of the Parties reflected hereon as the signatories. The execution and delivery of this Agreement may be effected by facsimile or any other electronic means such as “.pdf” or “.tiff” files. 

Section 10.9 Relationship of the Parties. The Parties agree that in performing their responsibilities pursuant to this Agreement,
they are in the position of independent contractors. This Agreement shall not create any partnership, joint venture or other similar arrangement between Seller or any of its Affiliates, on the one hand, and Purchaser or any of its Affiliates, on the
other hand. 
 Section 10.10 Force Majeure. No Party shall be liable for any failure or performance to the extent
attributable to acts, events or causes (including war, riot, rebellion, civil disturbances, flood, storm, fire and earthquake or other acts of God or conditions or events of nature, or any act of any Governmental Entity) beyond its control to
prevent in whole or in part performance by such Party under this Agreement. Each Party agrees to exercise commercially reasonable efforts to minimize the effect of any such act, event or cause. 

Section 10.11 Further Assurances. The Parties hereby agree to do such further acts and things, and to execute and deliver such
additional conveyances, assignments, agreements and instruments, as either may at any time reasonably request in order to better assure and confirm unto each Party their respective rights, powers and remedies conferred hereunder. 

[Signature Page Follows] 

 IN WITNESS WHEREOF, the parties hereto have
executed and delivered this Agreement on the day and year first above written. 
  

					
	HSBC TECHNOLOGY AND SERVICES (USA) INC.
		
	By:	 	/s/ Gregory T. Zeeman
		 	Name:	 	Gregory T. Zeeman
		 	Title:	 	Executive Vice President

  

					
	CAPITAL ONE SERVICES, LLC
		
	By:	 	/s/ Bradley R. Thayer
		 	Name:	 	Bradley R. Thayer
		 	Title:	 	Managing Vice President, Corporate Development

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