Document:

Professional Services Agreement

 Exhibit 10.1 
  
 PROFESSIONAL SERVICES AGREEMENT 
  
 between 
  
 Allegheny Energy, Inc. 
  
 And 
  
 EDS Information Services, L.L.C., and Electronic Data Systems Corporation 
  
 Dated September 19, 2005 
  
 ***A confidential Treatment Request has been submitted to the Commission by Allegheny Energy, Inc. pursuant to Rule 24b-2 under the Securities Exchange Act
of 1934. The information as to which confidential treatment is sought is indicated in footnotes to this agreement. This agreement has been filed with the Commission with the text marked pursuant to the Securities Exchange Act of 1934. 

 TABLE OF CONTENTS 
  

							
	1.	  	BACKGROUND AND OBJECTIVES	  	1
	 	  	1.1	  	Performance and Management by Service Provider.	  	1
	 	  	1.2	  	Goals and Objectives.	  	1
	 	  	1.3	  	Interpretation.	  	2
	2.	  	DEFINITIONS AND DOCUMENTS	  	2
	 	  	2.1	  	Definitions.	  	2
	 	  	2.2	  	Other Terms	  	2
	 	  	2.3	  	Associated Contract Documents.	  	3
	3.	  	TERM	  	4
	 	  	3.1	  	Initial Term.	  	4
	 	  	3.2	  	Extension.	  	4
	4.	  	SERVICES	  	5
	 	  	4.1	  	Overview.	  	5
	 	  	4.2	  	Transition Services.	  	6
	 	  	4.3	  	Transformation Services.	  	9
	 	  	4.4	  	Termination Assistance Services.	  	12
	 	  	4.5	  	Use of Third Parties.	  	17
	 	  	4.6	  	Projects.	  	19
	 	  	4.7	  	Additional Work or Reprioritization.	  	19
	5.	  	REQUIRED CONSENTS	  	19
	 	  	5.1	  	Service Provider Responsibility.	  	19
	 	  	5.2	  	Financial Responsibility.	  	20
	 	  	5.3	  	Contingent Arrangements.	  	20
	6.	  	FACILITIES, SOFTWARE, EQUIPMENT, CONTRACTS AND ASSETS ASSOCIATED WITH THE PROVISION OF
SERVICES	  	21
	 	  	6.1	  	Service Facilities.	  	21
	 	  	6.2	  	Use of Service Provider Facilities.	  	24
	 	  	6.3	  	Allegheny Rules/Employee Safety.	  	24
	 	  	6.4	  	Software, Equipment and Third Party Contracts.	  	25
	 	  	6.5	  	Assignment of Licenses, Leases and Related Agreements.	  	28
	 	  	6.6	  	License to Allegheny Licensed Third Party Materials.	  	30
	 	  	6.7	  	License to Service Provider Licensed Third Party Materials.	  	30
	 	  	6.8	  	Acquired Assets.	  	31
	 	  	6.9	  	Managed Third Parties.	  	31
	 	  	6.10	  	Notice of Defaults.	  	32
	7.	  	SERVICE LEVELS	  	32
	 	  	7.1	  	General.	  	32
	 	  	7.2	  	Service Level Credits; Deliverable Credits.	  	32
	 	  	7.3	  	Problem Analysis.	  	32
	 	  	7.4	  	Continuous Improvement Reviews.	  	33
	 	  	7.5	  	Measurement and Monitoring.	  	33
	 	  	7.6	  	Satisfaction Surveys.	  	34
	 	  	7.7	  	Notice of Adverse Impact.	  	34
	8.	  	PROJECT PERSONNEL	  	35
	 	  	8.1	  	Transitioned Personnel.	  	35
	 	  	8.2	  	Employee Benefit Plans.	  	37
	 	  	8.3	  	Other Employee Matters.	  	39
	 	  	8.4	  	Key Service Provider Personnel and Critical Affected Personnel.	  	39
	 	  	8.5	  	Service Provider Account Manager.	  	41

  

 -i- 

 TABLE OF CONTENTS 
 (continued) 
  

							
	 	  	8.6	  	Compensation of Service Provider Account Manager and Key Service Provider Personnel.	  	41
	 	  	8.7	  	Service Provider Personnel Are Not Allegheny Employees.	  	42
	 	  	8.8	  	Replacement, Qualifications, and Retention of Service Provider Personnel.	  	42
	 	  	8.9	  	Training/Career Opportunities.	  	44
	 	  	8.10	  	Conduct of Service Provider Personnel.	  	44
	 	  	8.11	  	Substance Abuse.	  	44
	 	  	8.12	  	Union Agreements and WARN Act.	  	45
	 	  	8.13	  	Directed Allegheny Employees.	  	45
	9.	  	SUPPLIER RESPONSIBILITIES	  	46
	 	  	9.1	  	Policy and Procedures Manual.	  	46
	 	  	9.2	  	Reports.	  	48
	 	  	9.3	  	Governance Model; Meetings.	  	48
	 	  	9.4	  	Quality Assurance and Internal Controls.	  	49
	 	  	9.5	  	Processes, Procedures, Architecture, Standards and Planning.	  	50
	 	  	9.6	  	Change Control.	  	53
	 	  	9.7	  	Software Currency.	  	55
	 	  	9.8	  	Network Configuration Data.	  	56
	 	  	9.9	  	Specialized Skills and Resources; Disagreements Regarding New Services.	  	56
	 	  	9.10	  	Audit Rights.	  	57
	 	  	9.11	  	Agency and Disbursements.	  	61
	 	  	9.12	  	Subcontractors.	  	62
	 	  	9.13	  	Government Contract Flow-Down Clauses.	  	63
	 	  	9.14	  	Additional Telecommunications Matters.	  	64
	 	  	9.15	  	Applicable Authority Actions.	  	65
	 	  	9.16	  	Unauthorized Use.	  	67
	 	  	9.17	  	Technology and Business Process Evolution.	  	67
	 	  	9.18	  	Retained Systems and Business Processes.	  	70
	 	  	9.19	  	Annual Reviews.	  	70
	10.	  	ALLEGHENY RESPONSIBILITIES	  	70
	 	  	10.1	  	Responsibilities.	  	70
	 	  	10.2	  	Savings Clause.	  	71
	11.	  	CHARGES	  	72
	 	  	11.1	  	General.	  	72
	 	  	11.2	  	Pass-Through Expenses.	  	73
	 	  	11.3	  	Procurement.	  	74
	 	  	11.4	  	Taxes.	  	75
	 	  	11.5	  	New Services.	  	77
	 	  	11.6	  	Extraordinary Events.	  	78
	 	  	11.7	  	Unanticipated Change.	  	79
	 	  	11.8	  	Proration.	  	80
	 	  	11.9	  	Refundable Items.	  	80
	 	  	11.10	  	Allegheny Benchmarking Reviews.	  	80
	 	  	11.11	  	Efforts to Reduce Costs and Charges	  	82
	12.	  	INVOICING AND PAYMENT	  	82
	 	  	12.1	  	Invoicing.	  	82
	 	  	12.2	  	Payment Due.	  	83
	 	  	12.3	  	Set Off.	  	83
	 	  	12.4	  	Disputed Charges.	  	83

  

 -ii- 

 TABLE OF CONTENTS 
 (continued) 
  

							
	13.	  	ALLEGHENY DATA AND OTHER PROPRIETARY INFORMATION	  	84
	 	  	13.1	  	Allegheny Ownership of Allegheny Data.	  	84
	 	  	13.2	  	Safeguarding Allegheny Data.	  	84
	 	  	13.3	  	Allegheny and Service Provider Personal Data.	  	86
	 	  	13.4	  	Confidentiality.	  	88
	 	  	13.5	  	File Access.	  	91
	 	  	13.6	  	Requirements for Information in Legal Proceedings.	  	92
	14.	  	OWNERSHIP OF MATERIALS	  	94
	 	  	14.1	  	Allegheny Owned Materials.	  	94
	 	  	14.2	  	Developed Materials.	  	95
	 	  	14.3	  	Service Provider Owned Materials.	  	96
	 	  	14.4	  	Other Materials.	  	98
	 	  	14.5	  	General Rights.	  	98
	 	  	14.6	  	Allegheny Rights Upon Expiration or Termination of Agreement.	  	99
	15.	  	REPRESENTATIONS, WARRANTIES AND COVENANTS	  	102
	 	  	15.1	  	Work Standards.	  	102
	 	  	15.2	  	Maintenance.	  	102
	 	  	15.3	  	Efficiency and Cost Effectiveness.	  	102
	 	  	15.4	  	Software.	  	103
	 	  	15.5	  	Non-Infringement.	  	104
	 	  	15.6	  	Authorization.	  	105
	 	  	15.7	  	Inducements; Allegheny Code of Business Conduct and Ethics.	  	105
	 	  	15.8	  	Malicious Code.	  	105
	 	  	15.9	  	Disabling Code.	  	106
	 	  	15.10	  	Compliance with Laws.	  	106
	 	  	15.11	  	Interoperability; Currency.	  	108
	 	  	15.12	  	Disclaimer.	  	108
	16.	  	INSURANCE AND RISK OF LOSS	  	109
	 	  	16.1	  	Insurance.	  	109
	 	  	16.2	  	Risk of Loss.	  	111
	17.	  	INDEMNITIES	  	111
	 	  	17.1	  	Indemnity by Service Provider.	  	111
	 	  	17.2	  	Indemnity by Service Provider for Breach of Section 8.12(b).	  	113
	 	  	17.3	  	Indemnity by Allegheny.	  	113
	 	  	17.4	  	Additional Indemnities.	  	115
	 	  	17.5	  	Infringement.	  	115
	 	  	17.6	  	Indemnification Procedures.	  	116
	 	  	17.7	  	Indemnification Procedures – Governmental Claims.	  	117
	 	  	17.8	  	Subrogation.	  	117
	18.	  	LIABILITY	  	117
	 	  	18.1	  	General Intent.	  	117
	 	  	18.2	  	Force Majeure.	  	118
	 	  	18.3	  	Limitation of Liability.	  	119
	 	  	18.4	  	Joint and Several Liability.	  	121
	19.	  	DISPUTE RESOLUTION	  	122
	 	  	19.1	  	Informal Dispute Resolution.	  	122
	 	  	19.2	  	Jurisdiction; Waiver of Jury Trial.	  	124
	 	  	19.3	  	Continued Performance.	  	125
	 	  	19.4	  	Governing Law.	  	125

  

 -iii- 

 TABLE OF CONTENTS 
 (continued) 
  

							
	20.	  	TERMINATION	  	125
	 	  	20.1	  	Termination for Cause.	  	125
	 	  	20.2	  	Termination for Convenience.	  	126
	 	  	20.3	  	Termination Upon Service Provider Change of Control.	  	126
	 	  	20.4	  	Termination Upon Allegheny Change of Control.	  	127
	 	  	20.5	  	Termination for Insolvency.	  	127
	 	  	20.6	  	Allegheny Rights Upon Service Provider’s Bankruptcy.	  	127
	 	  	20.7	  	Critical Services.	  	128
	21.	  	GENERAL	  	129
	 	  	21.1	  	Binding Nature and Assignment.	  	129
	 	  	21.2	  	Entire Agreement; Amendment.	  	129
	 	  	21.3	  	Notices.	  	129
	 	  	21.4	  	Counterparts.	  	132
	 	  	21.5	  	Headings.	  	132
	 	  	21.6	  	Relationship of Parties.	  	132
	 	  	21.7	  	Severability.	  	132
	 	  	21.8	  	Consents and Approval.	  	133
	 	  	21.9	  	Waiver of Default; Cumulative Remedies.	  	133
	 	  	21.10	  	Survival.	  	133
	 	  	21.11	  	Publicity.	  	133
	 	  	21.12	  	Service Marks.	  	133
	 	  	21.13	  	Export	  	134
	 	  	21.14	  	Third Party Beneficiaries.	  	134
	 	  	21.15	  	Covenant Against Pledging.	  	134
	 	  	21.16	  	Order of Precedence.	  	134
	 	  	21.17	  	Hiring of Employees.	  	135
	 	  	21.18	  	Further Assurances.	  	135
	 	  	21.19	  	Liens	  	135
	 	  	21.20	  	Covenant of Good Faith.	  	135
	 	  	21.21	  	Acknowledgment.	  	136
	 	  	21.22	  	References.	  	136

  

 -iv- 

 PROFESSIONAL SERVICES AGREEMENT 
  
 This Professional Services Agreement (this “Agreement”) dated September 19, 2005, (the
“Effective Date”) by and between Allegheny Energy, Inc., a Maryland corporation having a principal place of business at 800 Cabin Hill Drive, Greensburg, Pennsylvania 15601 ( “Allegheny”), and EDS Information
Services, L.L.C. (“EIS”), a Delaware limited liability company and Electronic Data Systems Corporation (“EDS”), a Delaware corporation, each having a principal place of business at 5400 Legacy Drive, Plano, Texas
75024 (EIS and EDS are collectively referred to herein as the “Service Provider”). 
  
 WHEREAS, Allegheny and Service Provider have engaged in extensive negotiations, discussions and due diligence that have culminated in the formation of the
contractual relationship described in this Agreement; and 
  
 WHEREAS, Allegheny desires to procure from Service Provider, and Service Provider desires to provide to Allegheny and the Eligible Recipients, the information technology services, procurement and/or inventory management consulting, and
other products and services described in this Agreement, on the terms and conditions specified herein. 
  
 NOW THEREFORE, in consideration of the mutual promises and covenants contained herein, and of other good and valid consideration, the receipt and
sufficiency of which are hereby acknowledged, Allegheny and Service Provider (collectively, the “Parties” and each, a “Party”) hereby agree as follows: 
  

	1.	BACKGROUND AND OBJECTIVES 

  

	1.1	Performance and Management by Service Provider. 

  
 Allegheny desires that certain information technology services, procurement and/or inventory management consulting, and other functions and services
presently performed and managed by or for Allegheny and the Eligible Recipients, as each is described in this Agreement, be performed and managed by Service Provider. Service Provider has carefully reviewed Allegheny’s requirements, has
performed all due diligence it deems necessary, and desires to perform and manage such information technology services, procurement and/or inventory management consulting, and other business processes and services for Allegheny and the Eligible
Recipients. 
  

	1.2	Goals and Objectives. 

  
 The Parties acknowledge and agree that the specific goals and objectives of the Parties in entering into this Agreement are to: 
  

	 	(1)	Reduce Allegheny infrastructure capital and operating expenses both initially and over the Term; 

  

	 	(2)	Utilize enabling technologies to add value to Allegheny’s business processes; 

  

	 	(3)	Implement common processes and move toward an integrated enterprise wide reporting system across Allegheny; 

  

	 	(4)	Enhance the timeliness and quality of analysis and reporting of financial results, on a consolidated, legal entity and business unit presentation basis both under a GAAP basis of
presentation and a Uniform FERC basis presentation; 

  

 Page 1 of 137 

	 	(5)	Obtain specified levels of service quality; 

  

	 	(6)	Enhance the morale and career opportunities of displaced employees by transitioning Allegheny information technology personnel to a for-profit business with customer relationships
and job opportunities; 

  

	 	(7)	Gain access to world class capabilities by contracting with a first tier service provider that can attract the “best and brightest” individuals; 

 

	 	(8)	Enhance the ability of Allegheny and its affiliated companies to focus on their core businesses; 

  

	 	(9)	Provide Allegheny with enhanced flexibility within the Services to quickly and effectively adapt to changing business requirements and changes in the Allegheny business environment;

  

	 	(10)	Create the potential for sustainable long-term cost savings due to continuous improvement and reduction or spreading of fixed costs over a multi-year period; and

  

	 	(11)	Obtain access to best practices in the area of information technology services and procurement and/or inventory management consulting business processes and services.

  

	1.3	Interpretation. 

  
 The provisions of this Article 1 are intended to be a general introduction to this Agreement and are not intended to expand the scope of the
Parties’ obligations or alter the plain meaning of this Agreement’s terms and conditions, as set forth hereinafter. However, to the extent the terms and conditions of this Agreement are unclear or ambiguous, such terms and conditions are
to be construed so as to be consistent with the background and objectives set forth in this Article 1. 
  

	2.	DEFINITIONS AND DOCUMENTS 

  

	2.1	Definitions. 

  
 The terms used with initial capital letters in this Agreement shall have the meanings ascribed to them in Schedule 1. 
  

	2.2	Other Terms 

  
 The terms defined in this Article include the plural as well as the singular and the derivatives of such terms. Unless otherwise expressly stated, the
words “herein,” “hereof,” and “hereunder” and other words of similar import refer to this Agreement as a whole and not to any particular Article, Section, Subsection or other subdivision. Article, Section, Subsection
and Attachment references refer to articles, sections and subsections of, and attachments to, this Agreement. The words “include” and “including” shall not be construed as terms of limitation. The words “day,”
“month,” and “year” mean, respectively, calendar day, calendar month and calendar year. As 
  

 Page 2 of 137 

 stated in Section 21.3, the word “notice” and “notification” and
their derivatives shall mean notice or notification in writing. Other terms used in this Agreement are defined in the context in which they are used and shall have the meanings there indicated. 
  

	2.3	Associated Contract Documents. 

  
 This Agreement includes each of the following Schedules and their Attachments, all of which are attached to this Agreement and incorporated into this
Agreement by this reference. Unless otherwise expressly stated, references to specific Schedules include all numbered or lettered subsidiary Schedules (e.g., references to Schedule 2 include not only Schedule 2, but also
Schedules 2.1, 2.2, 2.3, 2.4, 2.5, and 2.6 and references to Schedule 3 include Schedules 3A,
3B, 3C, and 3D). 
  

			
	1	  	Glossary of Terms
		
	2	  	 Statement of Work

		
	2.1	  	 Cross Functional General

		
	2.2	  	 Cross Functional Equipment and Software

		
	2.3	  	 Application and Utility Servers

		
	2.4	  	 Network Services

		
	2.5	  	 End User Computing

		
	2.6	  	 Application Development and Maintenance

		
	3	  	 Service Levels

		
	3A	  	 Service Levels Matrix

		
	3B	  	 Service Levels Definitions

		
	3C	  	 Critical Deliverables

		
	3D	  	 Service Level Outcome Examples

		
	4	  	 Pricing

		
	4A	  	 Pricing Forms

		
	4B	  	 Financial Responsibility/Asset Allocation Matrix

		
	4C	  	 Financial Base Case

		
	4D	  	 Resource Base Lines

		
	4E	  	 Billable Resource Category and Billable Resource Unit Definitions

		
	4F	  	 Technology Refresh

		
	4G	  	 Application Server Complexity Matrix

		
	4H	  	 Termination Charges

		
	4I	  	 Project Formation Process

		
	4J	  	 Pass-Through Expenses

		
	4K	  	 Applications Work Effort Measurement

		
	4L	  	 New Services Examples

		
	4M	  	 Treatment of ADM Services Under Agreement

		
	5	  	 Human Resource Provisions

		
	5A	  	 Affected Employees and Contractors

		
	5B	  	 Personnel Projection Matrix (including Directed Allegheny Employees)

		
	5C	  	 Employee Benefit Plans

		
	5D	  	 Allegheny Severance Plan

		
	6A	  	 Governance

		
	6B	  	 Policies and Procedures Manual

		
	7	  	 Sites: Allegheny Facilities, Allegheny Sites and Service Provider Facilities

		
	8	  	 Technical Architecture and Standards

		
	9	  	 Projects

		
	10	  	 Equipment Assets

  

 Page 3 of 137 

			
		
	11	  	Software Assets
		
	12	  	Third Party Contracts
		
	12A	  	Third Party Software
		
	12B	  	Third Party Service Contracts
		
	12C	  	Third Party Maintenance Contracts
		
	12D	  	Managed Third Parties
		
	13	  	Reports
		
	14	  	Customer Satisfaction Survey
		
	14A	  	Point of Service Survey
		
	15	  	Business Continuity Plan
		
	16	  	IT Disaster Recovery Plan
		
	17	  	SAS 70 Type II Audit at Allegheny Sites
		
	18	  	Reserved
		
	19	  	Key Service Provider Personnel
		
	20	  	Subcontractors
		
	21	  	Acquired Assets
		
	22A	  	Transition Plan
		
	22B	  	ERP Transformation Plan
		
	22C	  	IT Transformation Plan, IT Transformation Milestones
		
	23	  	Termination Assistance Services
		
	24	  	Reserved
		
	25	  	Direct Allegheny Competitors
		
	26	  	Allegheny Rules
		
	27	  	Form of Certification
		
	28	  	***
		
	29	  	Third Party Materials Subject to Seat License Restrictions
		
	30	  	Prepaid Services and Functions
		
	31	  	Directed Allegheny Employees
		
	32	  	Procurement Project Statement of Work
	
	Exhibit 1: Form of Non-Disclosure Agreement
	Exhibit 2: Form of Invoice
	Exhibit 3: Form Source Code Escrow Agreement

  

	3.	TERM 

  

	3.1	Initial Term. 

  
 The initial term of this Agreement shall commence as of 12:00:01 a.m., Eastern Time on the Effective Date and continue until 11:59:59 p.m., Eastern Time,
on December 31, 2012 (the “Term”), unless this Agreement is terminated as provided herein or extended as provided in Section 3.2 or 4.4(a)(2), in which case the Term shall end at 11:59:59 p.m.,
Eastern Time, on the effective date of such termination or the date to which this Agreement is extended. 
  

	3.2	Extension. 

  
 If Allegheny desires to renew this Agreement after the initial Term or any renewal Term, Allegheny shall provide written notice to Service Provider of its
desire to do so at least one hundred twenty (120) days prior to the expiration of the Term. The Parties shall thereafter negotiate in good faith with respect to the terms and conditions upon which the Parties will renew 
  

 Page 4 of 137 

 this Agreement and thereafter execute such renewal. In the event the Parties are unable to reach
agreement and execute such renewal at least sixty (60) days prior to the expiration of the Term, Allegheny may, at its sole option, extend the Term for up to two (2) extension periods of up to twelve (12) months, each on the terms and
conditions then set forth in this Agreement, including applicable pricing and price adjustments specified in Schedule 4. No Termination Charges shall be applicable to any termination on or after the expiration of the initial
eighty-eight (88) month Term, unless, during any such extension period, it becomes necessary for Service Provider to enter into new Third Party Contract commitments, in which case Termination Charges may be payable with regard to such
contracts, as specified in Schedule 4H; provided that Service Provider notifies Allegheny in advance of such commitments and the associated costs, obtains Allegheny’s approval prior to incurring such costs, and uses commercially
reasonable efforts to minimize such costs. 
  

	4.	SERVICES 

  

	4.1	Overview. 

  

	 	(a)	Services. Service Provider shall provide the Services to Allegheny, and, upon Allegheny’s request, to Eligible Recipients and Authorized Users designated by Allegheny.
The Services shall consist of the following, as they may evolve during the Term or be supplemented, enhanced, modified or replaced: 

  

	 	(i)	The services, functions and responsibilities described in this Agreement and its Schedules and Attachments, which include the Technology and Business Process Evolution and the
following: 

  

	 	(1)	the Transition Services, as described in Section 4.2 and Schedule 22A; 

  

	 	(2)	the Transformation Services, as described in Section 4.3 and Schedules 22B and 22C; 

  

	 	(3)	the Services, as further described in Schedule 2, including the Services comprising each Service Category and each Tower; 

  

	 	(4)	New Services, subject to the provisions of Section 11.5 ***; 

  

	 	(5)	the Termination Assistance Services, as described in Section 4.4 and Schedule 23. 

  

	 	(ii)	The services, functions and responsibilities related to the activities described in Schedule 2 that were performed during the twelve (12) months preceding the
Commencement Date (and not discontinued during such twelve (12)-month period so that such discontinued services are not being performed on a recurring basis as of the Commencement Date) by Allegheny Personnel who were displaced or whose functions
were displaced as a result of this Agreement (including, for the avoidance of doubt, those services, functions and responsibilities performed by Directed Allegheny Employees), even if the service, function, or responsibility is not specifically
described in this Agreement (provided that, in the event of a direct conflict between Schedule 2 and the scope of services as described in this Section 4.1(a)(ii), this Section 4.1(a)(ii) shall not
be construed as altering and/or superceding Schedule 2); and 

  

 Page 5 of 137 

	 	(iii)	The related services, functions and responsibilities reflected in those categories of the Allegheny Base Case which Service Provider is assuming pursuant to this Agreement
(provided, however, in the event of a direct conflict between Schedule 2 and the scope of services as described in this Section 4.1(a)(iii), this Section 4.1(a)(iii) shall not be construed as
altering and/or superceding Schedule 2). 

  

	 	(b)	Commencement of Services. Service Provider shall commence providing the Services as follows: 

  

	 	(i)	in the case of the Transition Services and the Transformation Services, on the date stated in the applicable Transition Plan or Transformation Plan, respectively;

  

	 	(ii)	in the case of the Services comprising Service Categories, on the Commencement Date; and 

  

	 	(iii)	in the case of Services comprising Projects, New Services and Termination Assistance Services, on the date determined in accordance with this Agreement. 

  

	 	(c)	Included Services. If any services, functions or responsibilities not specifically described in this Agreement are an inherent, necessary or customary part of the Services or
are required for proper performance or provision of the Services in accordance with this Agreement, they shall be deemed to be included within the scope of the Services to be delivered for the Charges, as if such services, functions or
responsibilities were specifically described in this Agreement. 

  

	 	(d)	Required Resources. Except as otherwise expressly provided in this Agreement, Service Provider shall be responsible for providing the facilities, personnel, Equipment,
Software, technical knowledge, expertise and other resources necessary to provide the Services. 

  

	 	(e)	Service Provider Responsibility. Service Provider shall be responsible for the provision of the Services in accordance with this Agreement even if, by written agreement of
the Parties, such Services are actually performed or dependent upon services performed by (i) Subcontractors, (ii) non-Service Provider Personnel, including Allegheny Personnel (subject to Section 10.2), or
(iii) Managed Third Parties (except as otherwise provided in Section 6.9 or Schedule 12D). 

  

	4.2	Transition Services. 

  

	 	(a)	Transition. During the Transition Period, Service Provider shall perform the Transition Services and provide the deliverables described in the Transition Plan, which is
attached to this Agreement as Schedule 22A. If any services, functions or responsibilities not specifically described in the Transition Plan are an inherent, necessary or customary part of the Transition Services or are required for
the proper performance of the Transition Services in accordance with this Agreement, they shall be deemed to be included within the scope of the Transition Services to be delivered for the transition charges, as if such services, functions or
responsibilities were specifically described in the Transition Plan. During the Transition Period, Allegheny will perform only those tasks which are designated to be Allegheny’s responsibility in the Transition Plan, and any services, functions
or responsibilities that are an inherent, necessary or a customary part of the 

  

 Page 6 of 137 

 designated tasks. Unless otherwise agreed, Allegheny shall not incur any charges, fees or expenses
payable to Service Provider or third parties in connection with the Transition Services, other than those charges, fees and expenses specified in Schedule 4 and those incurred by Allegheny in connection with its performance of tasks
designated in the Transition Plan as Allegheny’s responsibility, and any services, functions or responsibilities that are an inherent, necessary or a customary part of the designated tasks. At Service Provider’s request or as specified in
the Transition Plan, Allegheny shall provide reasonable cooperation to Service Provider in connection with its performance of the Transition Services, as contemplated in Section 10.1(b). 
  

	 	(b)	Initial Transition Plan. The initial Transition Plan is attached to this Agreement as Schedule 22A. During the thirty (30) days immediately following the
Effective Date, Service Provider shall prepare and deliver to Allegheny a detailed Transition Plan for Allegheny’s review, comment and approval. The proposed detailed Transition Plan shall describe in greater detail the specific transition
activities to be performed by Service Provider, but, unless otherwise agreed by Allegheny, shall be consistent in all respects with the initial Transition Plan, including the *** described therein. Service Provider shall address and resolve any
questions or concerns Allegheny may have as to any aspect of the proposed detailed Transition Plan and incorporate any modifications, additions or deletions to such detailed Transition Plan reasonably requested by Allegheny. *** Once approved by
Allegheny, the detailed Transition Plan shall be appended to and incorporated in this Agreement as part of Schedule 22A and shall supersede and replace the initial Transition Plan. Allegheny will not unreasonably withhold its approval
of the detailed Transition Plan. 

  

	 	(c)	Contents of Transition Plan. The detailed Transition Plan shall identify, among other things, (i) the transition activities to be performed by Service Provider and the
significant components and subcomponents of each such activity for each Eligible Recipient, (ii) the deliverables to be completed by Service Provider, (iii) the date(s) by which each such activity or deliverable is to be completed (the
“Transition Milestones”), (iv) Service Provider’s plans for the hiring and long term retention of the Transitioned Employees consistent with the requirements of Schedules 5A and 5B, (v) a
process and set of acceptance criteria for each milestone and deliverable, and standards acceptable to Allegheny to which Service Provider will adhere in the performance of the Transition Services and that will enable Allegheny to determine whether
Service Provider has successfully completed the transition and the activities and deliverables associated with each Transition Milestone, including measurable success criteria by each Service Category and Tower that Service Provider must meet before
further transitioning the portion of the work that failed to meet the success criteria and any work on which such failed portion depends, (vi) subject to Section 4.2(f), a process for Allegheny, after consultation with
Service Provider, to delay all or any part of the transition if Allegheny determines that any part of the transition poses a risk or hazard to Allegheny’s or an Eligible Recipient’s business interests (without any increase in Service
Provider’s Charges if Allegheny’s determination is based on Service Provider’s failure to satisfactorily perform its transition obligations,***), (vii) the contingency or risk mitigation strategies to be employed by Service
Provider in the event of disruption or delay, (viii) any transition responsibilities to be performed or transition resources to be provided by Allegheny or the Eligible Recipients and (ix) a detailed work plan identifying the specific
transition activities to be performed by Service Provider Personnel (at the individual or team level, as appropriate) on a weekly basis during the Transition Period. The Transition Plan also shall identify any related documents contemplated by the
Agreement and/or required to effectuate the transition to be executed by the Parties. 

  

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	 	(d)	Performance. Service Provider shall perform the Transition Services described in the Transition Plan in accordance with the timetable and the Transition Milestones set forth
in the Transition Plan, and Allegheny reasonably shall cooperate with Service Provider to assist Service Provider in implementing the Transition Plan as contemplated in Section 4.2(a). Service Provider shall provide all
cooperation and assistance reasonably required or requested by Allegheny in connection with Allegheny’s evaluation or testing of the deliverables set forth in the Transition Plan. Service Provider shall perform the Transition Services in a
manner that will not (i) disrupt or have an unnecessary adverse impact on the business or operations of Allegheny or the Eligible Recipients, (ii) degrade the Services then being received by Allegheny or the Eligible Recipients, or
(iii) disrupt or interfere with the ability of Allegheny or the Eligible Recipients to obtain the full benefit of the Services, except as may be otherwise provided in the Transition Plan. Prior to undertaking any transition activity, Service
Provider shall discuss with Allegheny all known Allegheny-specific material risks and shall not proceed with such activity until Allegheny is reasonably satisfied with the plans with regard to such risks (provided that, neither Service
Provider’s disclosure of any such risks to Allegheny, nor Allegheny’s acquiescence in Service Provider’s plans, shall operate or be construed as limiting Service Provider’s responsibilities under this Agreement). Service Provider
shall identify and resolve, with Allegheny’s reasonable assistance, any problems that may impede or delay the timely completion of each task in the Transition Plan that is Service Provider’s responsibility and shall use commercially
reasonable efforts to assist Allegheny with the resolution of any problems that may impede or delay the timely completion of each task in the Transition Plan that is Allegheny’s responsibility. 

  

	 	(e)	Reports. Service Provider shall meet at least weekly with Allegheny to report on its progress in performing its responsibilities and meeting the timetable set forth in the
Transition Plan. Service Provider also shall provide written reports to Allegheny at least weekly regarding such matters, and shall provide oral reports more frequently if reasonably requested by Allegheny. Promptly upon receiving any information
indicating that Service Provider may not perform its responsibilities or meet the timetable or Transition Milestones set forth in the Transition Plan, Service Provider shall notify Allegheny in writing of material delays and shall identify for
Allegheny’s consideration and approval specific measures to address such delay and mitigate the risks associated therewith. 

  

	 	(f)	Suspension or Delay of Transition Activities. Allegheny reserves the right, in its sole discretion and subject to the Change Control Procedures, to suspend or delay the
performance of the Transition Services and/or the transition of all or any part of the Services. *** 

  

	 	(g)	Failure to Meet Transition Milestones. The Parties acknowledge and agree that the Transition Plan specifies various Transition Milestones by which Transition activities
and/or deliverables are to be completed. Service Provider recognizes that its failure to meet the Transition Milestones may have a material adverse impact on the business and operations of Allegheny and the Eligible Recipients and that the damages
resulting from Service Provider’s failure to meet such Transition Milestones are not capable of precise determination. *** Neither the transition nor the activities and deliverables associated with individual Transition Milestones shall be
deemed complete until the Parties have mutually determined that Service Provider has successfully completed them in accordance with the process and standards identified in the Transition Plan. 

  

 Page 8 of 137 

	 	(h)	Termination for Cause. Allegheny may terminate the Term for cause if (i) Service Provider fails to comply with its obligations with respect to the provision of
Transition Services and such failure causes or will cause a material disruption to or otherwise has or will have a material adverse impact on the operations or businesses of Allegheny or the Eligible Recipients, and, in the case of a failure that
will have a material adverse impact that has not yet occurred, Service Provider fails to cure such failure within fifteen (15) days after its receipt of notice of such failure or, in the case of a failure that has caused a material adverse
impact, Service Provider fails to cure such failure within five (5) days after its receipt of notice of such failure, (ii) Service Provider materially breaches its obligations with respect to the provision of Transition Services and fails
to cure such breach within fifteen (15) days after its receipt of notice, or (iii) Service Provider fails to meet a Transition Milestone and such failure constitutes a material breach of this Agreement and Service Provider fails to cure
such breach within fifteen (15) days after its receipt of notice. In addition, unless otherwise agreed, if Service Provider fails to meet the Transition Milestone for the completion of the transition of all Services to Service Provider by more
than sixty (60) days, Allegheny may terminate the Term for cause without requirement of notice or opportunity to cure. In all such events, subject to Section 18.3, Allegheny may recover the damages suffered by Allegheny or
the Eligible Recipients in connection with such a termination, *** 

  

	4.3	Transformation Services. 

  

	 	(a)	Transformation. Without limiting any of Service Provider’s other obligations hereunder with respect to Technology and Business Process Evolution, Service Provider shall
perform the transformational activities and implement the technology and other changes described in the Transformation Plan attached to this Agreement as Schedules 22B and 22C. If any services, functions or
responsibilities not specifically described in the Transformation Plan are an inherent, necessary or customary part of the Transformation Services or are required for proper performance or provision of the Transformation Services or the completion
of the changes described in the Transformation Plan in accordance with this Agreement, they shall be deemed to be included within the scope of the Transformation Services to be delivered without additional charge, as if such services, functions or
responsibilities were specifically described in the Transformation Plan. During the period in which the Transformation Plan is scheduled to be implemented, Allegheny will perform only those tasks that are designated to be Allegheny’s
responsibility in the Transformation Plan, and any services, functions or responsibilities that are an inherent, necessary or customary part of the designated tasks. Unless otherwise agreed in writing, Allegheny shall not incur any charges, fees or
expenses payable to Service Provider or third parties in connection with the transformation, other than those charges, fees and expenses specified in Schedule 4 and those incurred by Allegheny (including third party contractors engaged
by Allegheny) in connection with its performance of tasks designated in the applicable Transformation Plan as Allegheny’s responsibility, and any services, functions or responsibilities that are an inherent, necessary or a customary part of the
designated tasks. At Service Provider’s request or as specified in the applicable Transformation Plan, Allegheny shall provide reasonable cooperation to Service Provider in connection with its performance of the Transformation Services.

  

 Page 9 of 137 

	 	(b)	Initial Transformation Plans. The initial Transformation Plans are attached to this Agreement as Schedules 22B and 22C. Within forty five
(45) days after the Effective Date, Service Provider shall prepare and deliver to Allegheny a detailed Transformation Plan with respect to the transformation activities described in Schedule 22C for Allegheny’s review,
comment and approval. The timing for providing a more detailed plan with respect to the ERP Transformation Project described in Schedule 22B is set forth in that schedule. The proposed detailed Transformation Plans shall describe in
greater detail the specific transformational activities to be performed by Service Provider, but, unless otherwise agreed by Allegheny, shall be consistent in all respects with the initial Transformation Plans, including the activities,
deliverables, Transformation Milestones and Deliverable Credits described therein. Service Provider shall address and resolve any questions or concerns Allegheny may have as to any aspect of the proposed detailed Transformation Plans and incorporate
any modifications, additions or deletions to such detailed Transformation Plans reasonably requested by Allegheny. The Parties acknowledge that changes in the scope of the ERP Transformation Project may be subject to changes in the price for that
Project, as provided in Schedule 22B. ***. Once approved by Allegheny, the detailed Transformation Plans shall be appended to and incorporated in this Agreement as the corresponding Schedule 22B or
22C and, where applicable, shall supersede and replace the corresponding initial Transformation Plan. Allegheny will not unreasonably withhold its approval of the detailed Transformation Plans. 

  

	 	(c)	Contents of Transformation Plans. The Transformation Plans shall identify, among other things, (i) the transformational activities to be performed by the Service
Provider and the changes in technology and business processes to be implemented by Service Provider, (ii) the date(s) by which each such activity or implementation is to be completed (“Transformation Milestones”), (iii) a
process and acceptance criteria for each milestone and deliverable, and set of standards acceptable to Allegheny to which Service Provider will adhere in the performance of the transformation and that will enable Allegheny to determine whether
Service Provider has successfully completed the transformation and the activities and deliverables associated with each Transformation Milestone, including measurable success criteria by each Service Category and Tower that Service Provider must
meet before further transforming the portion of the work that failed to meet the success criteria and any work on which such failed portion depends, (iv) a process for Allegheny, after consultation with Service Provider, to delay Service
Provider from proceeding with any part of the transformation, either current or future plans, or altering the timing for implementation of parts of the transformation, if Allegheny determines that any part of the transformation poses a risk or
hazard to Allegheny’s or an Eligible Recipient’s business interests (without any increase in Service Provider’s Charges if Allegheny’s determination is based on (A) Service Provider’s failure to satisfactorily perform
its transformation obligations, ***, or (B) risks that arise from implementation of the Transformation Plans, ***), (v) the contingency or risk mitigation strategies to be employed by Service Provider in the event of disruption or delay,
and (vi) any transformational activities to be performed by Allegheny or the Eligible Recipients. If, pursuant to the process described in clause (iv) above, Allegheny decides to delay Service Provider from proceeding with any part
of the transformation or altering the timing for implementation of parts of the transformation, ***. 

  

	 	(d)	Implementation Plan. During the Term, at least thirty (30) days before the end of each calendar year during the Term, Service Provider shall deliver to Allegheny for
Allegheny’s review, comment and approval a detailed plan for the implementation of 

  

 Page 10 of 137 

	 	 	transformational activities for the succeeding calendar year. In addition, Service Provider shall deliver to Allegheny, at least thirty (30) days before the end of each
calendar quarter during the first twelve (12) months of the Term, a detailed plan, consistent with the annual plan, for the implementation of transformational activities that will be taking place during the succeeding quarter, for
Allegheny’s review, comment and approval. Such implementation plan shall be based on and consistent with Schedules 22B and 22C, and shall identify each transformational activity to be performed by Service Provider
Personnel, and the acceptance testing and review process for the changes being implemented. If approved by Allegheny, in its sole discretion (other than with respect to matters described in the initial Transformation Plans attached as
Schedules 22B and 22C, which matters shall be deemed approved subject to subsequent modification as agreed by the Parties), each such plan for each calendar year shall become a part of the corresponding Transformation
Plan and be incorporated in Schedules 22B or 22C, as applicable. 

  

	 	(e)	Performance. Service Provider shall perform the Transformation Services and implement the Transformation Plans in accordance with the timetable and Transformation Milestones
set forth in the Transformation Plans, and Allegheny reasonably shall cooperate with Service Provider to assist Service Provider in implementing the Transformation Plans. Service Provider shall provide all cooperation and assistance reasonably
required or requested by Allegheny in connection with Allegheny’s evaluation or testing of the deliverables resulting from implementation of the Transformation Plans. Service Provider shall implement the Transformation Plans in a manner that
will not (i) disrupt or have an unnecessary adverse impact on the business or operations of Allegheny or the Eligible Recipients, (ii) degrade the Services then being received by them, or (iii) interfere with their ability to obtain
the full benefit of the Services, except as may be otherwise provided in the applicable Transformation Plan. Prior to undertaking any transformation activity, Service Provider shall discuss with Allegheny all known Allegheny-specific material risks
and shall not proceed with such activity until Allegheny is reasonably satisfied with the plans with regard to such risks (provided that, neither Service Provider’s disclosure of any such risks to Allegheny nor Allegheny’s acquiescence in
Service Provider’s plans shall operate or be construed as limiting Service Provider’s responsibilities under this Agreement). Service Provider shall identify and resolve, with Allegheny’s reasonable assistance, any problems that may
impede or delay the timely completion of any phase of the Transformation Plans. 

  

	 	(f)	Failure to Meet Transformation Milestones. 

  

	 	(i)	The Parties acknowledge and agree that the Transformation Plans specify various Transformation Milestones by which transformational activities and/or deliverables are to be
completed. Service Provider recognizes that its failure to meet the Transformation Milestones may have a material adverse impact on the business and operations of Allegheny and the Eligible Recipients and that the damages resulting from Service
Provider’s failure to meet such Transformation Milestones are not capable of precise determination. *** 

  

	 	(ii)	Neither the transformation nor the activities and deliverables associated with individual Transformation Milestones shall be deemed complete until the Parties have mutually
determined that Service Provider has successfully completed them in accordance with the process and standards identified in the Transformation Plans. 

  

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	4.4	Termination Assistance Services. 

  

	 	(a)	Availability. As part of the Services, and for the Charges set forth in Section 4.4(b)(8) and Schedule 4, Service Provider shall provide to
Allegheny, the Eligible Recipients and/or their designee(s) the Termination Assistance Services described in Section 4.4(b) and Schedule 23. 

  

	 	(1)	Period of Provision. Service Provider shall provide such Termination Assistance Services to Allegheny and the Eligible Recipients, or their designee(s) (i) commencing
upon the date specified in reasonable prior written notice from Allegheny, which date may be up to six (6) months prior to the expiration of the Term or on such earlier date as Allegheny may request and continuing for the period of time
requested by Allegheny in its notice to Service Provider, which may be up to twelve (12) months following the effective date of the expiration of the Term (as such Term may be extended pursuant to Section 3.2),
(ii) commencing upon any notice of termination (including notice based upon breach or default by Allegheny, breach or default by Service Provider, or termination in whole or in part for convenience by Allegheny) of the Term with respect to all
or any part of the Services, and continuing for the period of time requested by Allegheny in its notice to Service Provider, which may be up to twelve (12) months following the effective date of such termination of all or part of the Services,
or (iii) commencing upon notice of termination of all or part of the Services to an Eligible Recipient no longer Controlled by Allegheny and continuing for the period of time requested by Allegheny in its notice to Service Provider, which may
be up to twelve (12) months following the effective date of such termination. 

  

	 	(2)	Extension of Termination Effective Date. Allegheny may elect, upon forty-five (45) days’ prior notice, to extend the effective date of any expiration or termination
of all or part of the Services and/or Termination Assistance Services, in its sole discretion, provided that the total of all such extensions will not exceed one hundred and eighty (180) days following the originally specified effective date of
such expiration or termination without Service Provider’s prior written consent. If Allegheny provides less than forty-five (45) days’ prior notice of an extension, Service Provider shall nonetheless use commercially reasonable
efforts to comply with Allegheny’s request and provide the requested Services and/or Termination Assistance Services. 

  

	 	(3)	Extension of Termination Assistance Services. As part of the Termination Assistance Services, for a period of twelve (12) months following the applicable expiration or
termination date, Service Provider shall provide to the Eligible Recipient(s), under the terms and conditions of this Agreement, at Allegheny’s request in a written notice provided to Service Provider at least forty-five (45) days in
advance of such expiration or termination date, any or all of the Services being performed by Service Provider prior to such expiration or termination date, including those Services described in Article 4 and Schedule 2;
provided that Allegheny may extend the period for the provision of such Services for up to an additional one hundred eighty (180) days in accordance with Section 4.4(a)(2). To the extent Allegheny requests such Services,
Allegheny will pay Service Provider the Charges specified in Schedule 4 that Allegheny would have been obligated to pay Service Provider for such Services if this Agreement had not yet 

  

 Page 12 of 137 

 expired or been terminated. To the extent Allegheny requests a portion (but not all) of the Services
included in a particular Charge, the amount to be paid by Allegheny will be equitably adjusted by the amount attributable to the portion of the Services that Service Provider will not be providing or performing. 
  

	 	(4)	Firm Commitment. Service Provider shall provide Termination Assistance Services to Allegheny and the Eligible Recipients, or their designee(s) regardless of the reason for
the expiration or termination of the Term; provided, if this Agreement is terminated by Service Provider under Section 20.1(b) for failure to pay undisputed amounts, Service Provider may require payment by Allegheny in advance for
Termination Assistance Services to be provided or performed under this Section 4.4. At Allegheny’s request, Service Provider shall provide Termination Assistance Services directly to an Eligible Recipient or an Entity
acquiring Control of an Eligible Recipient; provided that, unless otherwise agreed by the Parties, all such Termination Assistance Services shall be performed subject to and in accordance with the terms and conditions of this Agreement.

  

	 	(5)	Performance. All such Termination Assistance Services shall be provided subject to and in accordance with the terms and conditions of this Agreement. Service Provider shall
perform the Termination Assistance Services with at least the same degree of accuracy, quality, completeness, timeliness, responsiveness and resource efficiency as it provided and was required to provide with respect to the same or similar Services
during the Term. The quality and level of performance of the Termination Assistance Services provided by Service Provider, following the expiration or termination of the Term as to all or part of the Services or Service Provider’s receipt of a
notice of termination or non-renewal, shall continue to meet or exceed the Service Levels and shall not be degraded or deficient in any respect. *** Service Provider Personnel (including all Key Service Provider Personnel) reasonably considered by
Allegheny to be critical to the performance of the Services and Termination Assistance Services shall be retained on the Allegheny account through the completion of all relevant Termination Assistance Services. 

  

	 	(b)	Scope of Termination Assistance Service. As part of the Termination Assistance Services, Service Provider will timely transfer the control and responsibility for all Services
previously performed by or for Service Provider to Allegheny, the Eligible Recipients and/or their designee(s) by the execution of any documents reasonably necessary to effect such transfers. Additionally, Service Provider shall provide any and all
reasonable assistance requested by Allegheny to allow, among other things: 

  

	 	(i)	the Systems and processes associated with the Services to operate efficiently; 

  

	 	(ii)	the Services to continue without interruption or adverse effect; and 

  

	 	(iii)	the orderly transfer of the Services to Allegheny, the Eligible Recipients and/or their designee(s). 

  
 The Termination Assistance Services shall include, as requested by Allegheny, the Services, functions and responsibilities
set forth on Schedule 23. In addition, in 
  

 Page 13 of 137 

 connection with such termination or expiration, Service Provider will provide the following assistance
and Services at Allegheny’s direction: 
  

	 	(1)	General Support. Service Provider shall (i) assist Allegheny, an Eligible Recipient and/or their designee(s) in developing a written transition plan for the transition
of the Services to Allegheny, such Eligible Recipient, or their designee(s), which plan shall include (as requested by Allegheny) capacity planning, business process planning, facilities planning, human resources planning, telecommunications
planning and other planning necessary to effect the transition, (ii) perform programming and consulting services as requested to assist in implementing the transition plan, (iii) train personnel designated by Allegheny, an Eligible
Recipient and/or their designee(s) in the use of any business processes or associated Equipment, Software, Systems, Materials or tools used in connection with the provision of the Services, (iv) provide Allegheny a catalog of all business
processes, Software, Allegheny Data, Equipment, Materials, Third Party Contracts and tools used to provide the Services, (v) provide machine readable and printed listings and associated documentation for source code for Software owned by
Allegheny and source code to which Allegheny is entitled under this Agreement and assist in its re-configuration, (vi) analyze and report on the space required for the Allegheny Data and the Software needed to provide the Services,
(vii) assist in the execution of a parallel operation, data migration and testing process until the successful completion of the transition to Allegheny, an Eligible Recipient and/or their designee(s), (viii) create and provide copies of
the Allegheny Data in the format and on the media reasonably requested by Allegheny, an Eligible Recipient and/or their designee(s), (ix) provide a complete and up-to-date, electronic copy of the Policy and Procedures Manual in the format and
on the media reasonably requested by Allegheny, an Eligible Recipient and/or their designee(s), and (x) provide other technical assistance as requested by Allegheny, an Eligible Recipient and/or their designee(s). 

  

	 	(2)	Hiring. 

  

	 	(i)	Allegheny, the Eligible Recipients and/or their designee(s) shall be permitted to undertake, without interference from Service Provider, Service Provider Subcontractors or Service
Provider Affiliates (including counter-offers, other than for up to six (6) Service Provider contract delivery executives identified by Service Provider, to whom Service Provider desires to make counter-offers), to hire, effective after the
later of the expiration or termination of the applicable Services or completion of any Termination Assistance Services requested under Section 4.4, any Service Provider Personnel primarily dedicated (e.g., 80% of such
individual’s working hours) to the performance of the Services within the twelve (12)-month period prior to the expiration or termination of the applicable Services. Service Provider shall waive, and shall cause its Subcontractors and
Affiliates to waive, their rights, if any, under contracts with such personnel restricting the ability of such personnel to be recruited or hired by Allegheny, the Eligible Recipients and/or their designee(s). Service Provider shall provide
Allegheny, the Eligible Recipients and/or their designee(s) with reasonable assistance in their efforts to hire such Service Provider Personnel, and shall give Allegheny, 

  

 Page 14 of 137 

 the Eligible Recipients and/or their designee(s) reasonable access to such Service Provider Personnel
for interviews, evaluations and recruitment. Allegheny shall endeavor to conduct the above-described hiring activity in a manner that is not unnecessarily disruptive of the performance by Service Provider of its obligations under this Agreement. The
prohibition on counter-offers set forth in this Section shall not prevent Service Provider from making ordinary payments to any Service Provide Personnel pursuant to the then-existing base salary and variable compensation plans for such personnel.

  

	 	(ii)	Promptly upon Allegheny providing notice for provision of Termination Assistance Services pursuant to Section 4.4(a)(1), Service Provider shall provide to
Allegheny a list, organized by country, of the Service Provider Personnel who are eligible for solicitation for employment pursuant to this Section 4.4(b)(2). Subject to applicable Data Privacy Laws, such list shall specify each
such Service Provider Personnel’s job title and annual rate of pay. 

  

	 	(3)	Software. To the extent provided in Section 14.6, and subject to Section 6.4(c), Service Provider shall provide, and hereby grants to
Allegheny (with a right to sublicense to the Eligible Recipients and/or Allegheny’s designee), a license, sublicense and/or other rights to the Software and other Materials used by Service Provider, Service Provider Affiliates or Subcontractors
in performing the Services or provided to Allegheny, any Eligible Recipient or Allegheny Third Party Contractor by Service Provider, Service Provider Affiliates or Subcontractors in connection with the Services ***, including where expressly
provided in Section 14.6, a copy of all source code, object code and documentation related to such Software or other Materials in the form then in the possession of Service Provider, or in such other form as may be mutually
agreed. After Service Provider provides such Software and other Materials to Allegheny, Service Provider has no obligation to maintain or support such Software and other Materials, except as otherwise provided in
Section 14.6(b)(iii) or any applicable warranty pursuant to Section 15.4(c) for the duration of such warranty. 

  

	 	(4)	Equipment. Subject to Section 6.4(c), Allegheny, the Eligible Recipients and/or their designee(s) shall have the right (but not the obligation) to
purchase, or assume the lease for, any Equipment (including the Acquired Assets) owned or leased by Service Provider that is primarily used by Service Provider, Service Provider Subcontractors or Service Provider Affiliates to perform the Services.
Such Equipment shall be transferred in good working condition, reasonable wear and tear excepted, as used by Service Provider as of the expiration or termination date or the completion of any Services requiring such Equipment requested by Allegheny
under Section 4.4, whichever is later. Service Provider shall maintain such Equipment for which Service Provider has operational responsibility pursuant to Schedule 2 or Schedule 4B through the date of
transfer so as to be eligible for the applicable manufacturer’s maintenance program at no additional charge to Allegheny, so long as Allegheny’s written instructions to Service Provider under this Agreement regarding such Equipment have
not voided the applicable manufacturer’s maintenance program (provided that Service Provider has notified Allegheny in writing in advance that Allegheny’s instructions will 

  

 Page 15 of 137 

 void the applicable manufacturer’s maintenance program and Allegheny acknowledges such fact in such
written instructions) and such maintenance program is then-available. In the case of Service Provider-owned equipment, Service Provider shall grant to Allegheny, the Eligible Recipients and/or their designee(s) a warranty of title and a warranty
that such Equipment is free and clear of all liens and encumbrances. Such conveyance by Service Provider to Allegheny, the Eligible Recipients and/or their designee(s) shall be at ***. At Allegheny’s request, the Parties shall negotiate in good
faith and agree upon the form and structure of the purchase. In the case of leased Equipment, Service Provider shall (i) represent and warrant that the lease is not in default, (ii) represent and warrant that all payments thereunder have
been made through the date of transfer, and (iii) notify Allegheny of any lessor defaults of which it is aware at the time. 
  

	 	(5)	Allegheny Facilities, Equipment and Software. Service Provider shall vacate the Allegheny Facilities and return to Allegheny, if not previously returned, any Allegheny-owned
or leased Equipment, Allegheny Owned Software and Allegheny licensed Software, in a condition at least as good as the condition when made available to Service Provider, ordinary wear and tear excepted. Such Allegheny Facilities, Equipment and
Software shall be vacated and returned at the expiration or termination date or the completion of any Services requiring such Allegheny Facilities, Equipment and Software requested by Allegheny under Section 4.4, whichever is
later. 

  

	 	(6)	Service Provider Subcontracts and Third Party Contracts. Service Provider shall inform Allegheny of all subcontracts or Third Party Contracts primarily used by Service
Provider, Service Provider Subcontractors or Service Provider Affiliates to perform the Services. Subject to Sections 6.4(c), Service Provider shall, at Allegheny’s request, cause any such Subcontractors, Service Provider
Affiliates or third party contractors to permit Allegheny, the Eligible Recipients and/or their designee(s) to assume prospectively any or all such contracts or to enter into new contracts with Allegheny, the Eligible Recipients and/or their
designees on substantially the same terms and conditions, including price. Service Provider shall so assign the designated subcontracts and Third Party Contracts to Allegheny, the Eligible Recipients and/or their designee(s) as of the expiration or
termination date or the completion of any Termination Assistance Services requiring such subcontracts or Third Party Contracts requested by Allegheny under Section 4.4, whichever is later. There shall be no charge or fee imposed
on Allegheny, the Eligible Recipients and/or their designee(s) by Service Provider or its Subcontractors, Affiliates or third party contractors for such assignment. Service Provider shall (i) represent and warrant that it is not in default
under such subcontracts and Third Party Contracts, (ii) represent and warrant that all payments thereunder through the date of assignment are current, and (iii) notify Allegheny of any Subcontractor’s or third party contractor’s
default with respect to such subcontracts and Third Party Contracts of which it is aware at the time. 

  

	 	(7)	Other Subcontracts and Third Party Contracts. In addition to its obligations under Section 4.4(b)(6), Service Provider shall make available to Allegheny,
the Eligible Recipients and/or their designee(s), pursuant to reasonable terms and conditions, any Subcontractor or third party services then being utilized by 

  

 Page 16 of 137 

 Service Provider in the performance of the Services. Service Provider shall retain the right to utilize
any such Subcontractor or third party services in connection with the performance of services for any other Service Provider customer. Allegheny and the Eligible Recipients shall retain the right to contract directly with any Subcontractor or third
party previously utilized by Service Provider to perform any Services or to assume Service Provider’s contract with such Subcontractor or third party to the extent provided in Section 4.4(b)(6). 
  

	 	(8)	Rates and Charges. Except as provided in this Section 4.4(b)(8) and Section 4.4(b)(9), if Allegheny requests that Service Provider
provide or perform Termination Assistance Services in accordance with this Agreement, Allegheny shall pay Service Provider the rates and charges specified in Schedule 4 for the additional Service Provider Personnel or resources
required to perform such Termination Assistance Services. To the extent rates and charges for such Service Provider Personnel or resources are not specified in Schedule 4, Allegheny shall pay Service Provider ***. To the extent the
Termination Assistance Services requested by Allegheny can be provided by Service Provider using personnel and resources already assigned to Allegheny to provide the Services or Allegheny agrees to reprioritize the Services in accordance with the
following sentence, there will be no additional charge to Allegheny for such Termination Assistance Services. If the Termination Assistance Services requested by Allegheny cannot be provided by Service Provider using personnel and resources then
assigned to Allegheny, Allegheny, in its sole discretion, may forego or delay any work activities or temporarily or permanently adjust the work to be performed by Service Provider, the schedules associated therewith or the Service Levels to permit
the performance of such Termination Assistance Services using such personnel or resources already assigned to perform the Services.  

  

	 	(9)	Proprietary Communications Network. The Parties recognize that, as of the Commencement Date, the Services do not include a proprietary communications network. If Service
Provider later uses a proprietary communications network to provide Services to Allegheny or the Eligible Recipients, then for a period of up to two (2) years following the expiration or termination date, Allegheny may request that Service
Provider continue to provide such proprietary communications network and other network Services at the rates, and subject to the terms and conditions, set forth in this Agreement. 

  

	 	(c)	Resources. Service Provider shall ensure that, at all times during the Term, on forty-five (45) days’ notice, it is able to deploy all necessary resources to
perform Termination Assistance Services in accordance with this Section 4.4. 

  

	 	(d)	Survival of Terms. This Section 4.4 shall survive termination or expiration of the Term. 

  

	4.5	Use of Third Parties. 

  

	 	(a)	Right of Use. Nothing in this Agreement shall be construed as a requirements contract, and notwithstanding anything to the contrary contained herein, this Agreement shall not
be interpreted to prevent Allegheny or any Eligible Recipient from obtaining from third parties (each, an “Allegheny Third Party Contractor”), or providing to itself, any or all of the Services or any other services. Nor shall
anything in this Agreement be construed or 

  

 Page 17 of 137 

 interpreted as limiting Allegheny’s right or ability during the Term to change the requirements of
Allegheny or the Eligible Recipients, move parts of Service Categories or Towers in and out of scope, add or delete Eligible Recipients or to increase or decrease its demand for Services. To the extent Allegheny or an Eligible Recipient obtains from
Allegheny Third Party Contractors, or provides to itself, any of the Services, the amount to be paid to Service Provider by Allegheny will be adjusted downward, subject to Schedule 4, to account for the portion of the Services that
Service Provider will not be providing or performing. Similarly, to the extent Allegheny adds or deletes Eligible Recipients or increases or decreases its demand for Services, the amount to be paid to Service Provider by Allegheny will be adjusted
in accordance with Schedule 4 and the rates specified therein. ***Increases or reductions of any Billable Resource Unit will be subject to the ARC/RRC methodology in Schedule 4. 
  

	 	(b)	Service Provider Cooperation. Service Provider shall fully cooperate with and work in good faith with Allegheny or Allegheny Third Party Contractors as described in
Schedule 2 or as reasonably requested by Allegheny and at no additional charge to Allegheny. Such cooperation may include: (i) timely providing access to any facilities being used to provide the Services, as necessary for
Allegheny Personnel or Allegheny Third Party Contractors to perform the work assigned to them; (ii) timely providing reasonable electronic and physical access to the business processes and associated Equipment, Software and/or Systems to the
extent necessary and appropriate for Allegheny Personnel or Allegheny Third Party Contractors to perform the work assigned to them; (iii) timely providing reasonable written requirements, standards, policies or other documentation for the
business processes and associated Equipment, Software or Systems procured, operated, supported or used by Service Provider in connection with the Services; (iv) ensuring that there is no degradation in the provision of the Services caused by
the adjustments made by Service Provider in transferring Services to a third party, Allegheny or an Eligible Recipient; and (v) any other cooperation or assistance reasonably necessary for Allegheny Personnel or Allegheny Third Party
Contractors to perform the work in question. Allegheny Personnel and Allegheny Third Party Contractors shall comply with Service Provider’s reasonable security and confidentiality requirements, and shall, to the extent performing work on
Software, Equipment or Systems for which Service Provider has operational responsibility, comply with Service Provider’s reasonable standards, methodologies, and procedures, in order to avoid disclosure of or access to any information of any
other customer of Service Provider. 

  

	 	(c)	Notice by Service Provider. Service Provider shall expeditiously notify Allegheny when it becomes aware that an act or omission of an Allegheny Third Party Contractor will
cause, or has caused, a problem or delay in providing the Services, and shall use commercially reasonable efforts, using existing Service Provider Personnel assigned to perform the Services, to work with Allegheny, the Eligible Recipients and the
Allegheny Third Party Contractor to prevent or circumvent such problem or delay; provided, that the Parties acknowledge and agree that Service Provider has no responsibility for the work of Allegheny Third Party Contractors or any delays therein or
problems therewith, unless and to the extent Service Provider or its Affiliates or Subcontractors are responsible for managing such third parties or have caused such problems or delays. Service Provider shall cooperate with Allegheny, the Eligible
Recipients and Allegheny Third Party Contractors to resolve differences and conflicts arising between the Services and other activities undertaken by Allegheny, the Eligible Recipients or Allegheny Third Party Contractors. Any notification provided
by Service Provider in accordance with this Section 4.5(c) shall not excuse Service Provider from the performance of any of its obligations under this Agreement. 

  

 Page 18 of 137 

	4.6	Projects. 

  

	 	(a)	Procedures and Performance. Service Provider shall perform Projects requested and approved by Allegheny (including in accordance with the Project formation process described
in Schedule 4I) as part of the Services and in accordance with the charging methodology set forth in Schedule 4. The Projects underway as of the Effective Date are specified in Schedule 9. A
“Project” is a discrete unit of non-recurring work that is not an inherent, necessary or customary part of the day–to-day Services, and is not required to be performed by Service Provider to meet the existing Service Levels
(other than Service Levels related to Project performance). A Project may consist of or include work that would otherwise be treated as New Services. The Service Provider Personnel assigned to perform such Projects shall possess the training,
education, experience, competence and skill to perform such work. Service Provider shall utilize personnel not assigned permanently to the Allegheny account as and to the extent necessary to perform the work in question and meet the agreed Project
schedule. The Allegheny Contract Executive or his or her designee shall request, define and set the priority for such Projects. 

  

	 	(b)	Project Proposals. As required by this Agreement (including Schedule 4I), Service Provider shall prepare a Project proposal in accordance with the applicable
requirements of Section 11.5(a) prior to beginning such Project. Allegheny may accept or reject such Project proposal in its sole discretion. The hours expended by Service Provider in preparing proposals or plans or reporting on
the status of such Projects shall be included in the Monthly Base Charges *** If Supplier believes that Allegheny is requesting an unreasonable number of Project proposals then Supplier shall notify Allegheny and Allegheny will review and take
appropriate action to limit the number of such proposal requests. 

  

	4.7	Additional Work or Reprioritization. 

  
 ***, the Allegheny Contract Executive or his or her designee may identify new or additional work activities to be performed by Service Provider Personnel
(including work activities that would otherwise be treated as New Services) or reprioritize or reset the schedule for existing Projects or other Services to be performed by such Service Provider Personnel. Unless otherwise agreed, Allegheny shall
incur no additional charges for the performance of such work activities by Service Provider Personnel then assigned to Allegheny. Service Provider shall use reasonable efforts to perform such work activities without impacting the established
schedule for other tasks or the performance of the Services in accordance with the Service Levels. If it is not possible to avoid such an impact, Service Provider shall notify Allegheny of the anticipated impact and obtain its consent prior to
proceeding with such work activities. Allegheny, in its sole discretion, may forego or delay such work activities or temporarily adjust the work to be performed by Service Provider, the schedules associated therewith or the Service Levels to permit
the performance by Service Provider of such work activities. 
  

	5.	REQUIRED CONSENTS 

  

	5.1	Service Provider Responsibility. 

  
 ***, Service Provider shall undertake all administrative activities necessary to obtain all Required Consents. At Service Provider’s request,
Allegheny will cooperate with Service Provider in 
  

 Page 19 of 137 

 obtaining the Required Consents by executing appropriate Allegheny-approved written communications and
other documents prepared or provided by Service Provider. Allegheny acknowledges that, in those instances where Allegheny is the contracting party or licensee, Allegheny will make such contacts as may be reasonably requested in writing by Service
Provider. With Allegheny’s approval, Service Provider shall exercise for the benefit of Allegheny and the Eligible Recipients any rights Service Provider has to utilize or transfer license rights or other applicable rights under Service
Provider’s existing third party licenses, leases or contracts, and the Parties shall cooperate in minimizing or eliminating any costs associated therewith. 
  

	5.2	Financial Responsibility. 

  
 *** shall pay all transfer, re-licensing or termination fees or expenses associated with obtaining any Required Consents or terminating any licenses or
agreements as to which Service Provider is unable to obtain such Required Consents with Allegheny’s assistance as described in this Article 5. *** will cooperate with *** in good faith to minimize such fees and expenses.

  

	5.3	Contingent Arrangements. 

  
 If, despite using commercially reasonable efforts, *** is unable to obtain a Required Consent with *** assistance as provided in this Article
5, with respect to Allegheny-licensed Third Party Software, Service Provider shall, at Allegheny’s option and with Allegheny’s consent, (i) replace the Allegheny license for such Third Party Software with a Service Provider
license, (ii) replace such Third Party Software with other Software offering equivalent features and functionality, or (iii) secure the right to manage the Allegheny licensed Third Party Software on behalf of Allegheny. If, despite using
commercially reasonable efforts, Service Provider, with Allegheny’s assistance, is unable to obtain a Required Consent with respect to any other Allegheny Third Party Contract, then, unless and until such Required Consent is obtained, Service
Provider shall manage such Third Party Contract on Allegheny’s behalf and perform all obligations and enforce all rights under such Third Party Contract as if Service Provider were a party to the agreement in Allegheny’s place. If, despite
using commercially reasonable efforts, management of such Third Party Contract is not legally or contractually possible or Service Provider, with Allegheny’s assistance, is unable to obtain any other Required Consent, Service Provider shall use
commercially reasonable efforts to determine and adopt, subject to Allegheny’s prior approval, such alternative approaches as are necessary and sufficient to provide the Services without such Required Consent. If such alternative approaches are
required for a period longer than one hundred twenty (120) days following the Commencement Date, the Parties will equitably adjust the terms and reduce the prices specified in this Agreement to reflect any additional costs being incurred by
Allegheny and any Services not being received by Allegheny and the Eligible Recipients. In addition, if Service Provider, with Allegheny’s assistance, fails to obtain any Required Consent within one hundred twenty (120) days after the
Commencement Date and such failure has a material adverse impact on the use or enjoyment of such Services by Allegheny or the Eligible Recipients, Allegheny may terminate any affected portions of this Agreement or affected Service Category without
payment of any Termination Charges. Except as otherwise expressly provided herein, the failure to obtain any Required Consent shall not relieve Service Provider of its obligations under this Agreement and Service Provider shall not be entitled to
any additional compensation or reimbursement amounts in connection with obtaining or failing to obtain any Required Consent or implementing any alternative approach. 
  

 Page 20 of 137 

	6.	FACILITIES, SOFTWARE, EQUIPMENT, CONTRACTS AND ASSETS ASSOCIATED WITH THE PROVISION OF SERVICES 

  

	6.1	Service Facilities. 

  

	 	(a)	Service Facilities. The Services shall be provided at or from (i) the Allegheny Facilities described on Schedule 7, (ii) the Service Provider
Facilities described on Schedule 7, or (iii) any other service location requested by Service Provider and approved by Allegheny. Service Provider shall obtain Allegheny’s prior approval for any proposed relocation by
Service Provider, its Affiliates or Subcontractors of the provision of a Service to a new or different Service Provider Facility. In deciding whether or not to approve a location, Allegheny may consider, among other factors, (1) whether the
disaster recovery aspects of the location are satisfactory, (2) the need to be able to have infrastructure readily available to Allegheny, (3) regulatory or security restrictions or requirements, (4) restrictions or requirements under
applicable Laws, (5) any potential negative impact on the Service Levels, (6) the potential impact of transitional related activities on Allegheny’s business and internal resources, and (7) any additional logistical, financial or
strategic implications for Allegheny. Allegheny acknowledges and has approved the Service Provider Facilities set forth on Schedule 7 as of the Effective Date for the provision of the Services and scope thereof described therein.
Service Provider shall be financially responsible for all additional costs, Service Taxes and expenses related to or resulting from any Service Provider-initiated relocation to a new or different Service Provider Facility, including any costs or
expenses incurred or experienced by Allegheny or any Eligible Recipient as a result of such relocation, excluding recurring telecommunications related taxes, fees, and surcharges for which Allegheny is financially responsible under Schedule
4B. 

  

	 	(b)	Allegheny Facilities. Allegheny shall provide Service Provider with the use of and access to the Allegheny Facilities (or equivalent space) described in Schedule 7
(as such space may be expanded if necessary and as determined by mutual written agreement of the Parties) for the periods specified therein solely as necessary for Service Provider to perform its obligations under this Agreement. All
Allegheny-owned or leased assets provided for the use of Service Provider under this Agreement shall remain in Allegheny Facilities unless Allegheny otherwise agrees. In addition, all improvements or modifications to Allegheny Facilities requested
by Service Provider shall be (i) subject to review and approval in advance by Allegheny, (ii) in strict compliance with Allegheny’s then-current policies, standards, rules and procedures, and (iii) performed by and through
Allegheny at Service Provider’s expense. THE ALLEGHENY FACILITIES ARE PROVIDED BY ALLEGHENY TO SERVICE PROVIDER ON AN AS-IS, WHERE-IS BASIS. ALLEGHENY EXPRESSLY DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, AS TO THE ALLEGHENY FACILITIES, OR
THEIR CONDITION OR SUITABILITY FOR USE BY SERVICE PROVIDER. 

  

	 	(c)	Furniture, Fixtures and Equipment. At the Allegheny Facilities described in Schedule 7, Allegheny shall provide office space and office furniture for the number
of Service Provider Personnel and for such periods specified in Schedule 7. The office space and office furniture provided by Allegheny for the use of Service Provider Personnel will be generally comparable in quality to the office
space and office furniture provided to similarly situated Allegheny employees. Service Provider shall be financially responsible for providing all other office space, office furniture and fixtures needed by Service Provider or Service Provider
Personnel (including Transitioned Employees) to provide the Services, and for all upgrades, replacements and additions to such office furniture or 

  

 Page 21 of 137 

 fixtures; provided that such office furniture and fixtures must be approved in advance by Allegheny and
meet Allegheny’s then-current standards; and provided further that Service Provider shall use commercially reasonable efforts to purchase and use surplus Allegheny furniture and fixtures to the extent available. Service Provider Personnel using
the office facilities provided by Allegheny will be accorded reasonable access to the communications wiring in such facilities (including fiber, copper and wall jacks, subject to Section 6.1(d)) and the use of certain shared
office equipment and services, such as photocopiers, local and long distance telephone service for Allegheny-related calls, telephone handsets, mail service, office support service (e.g., janitorial), heat, light, and air conditioning; provided that
such access and usage shall be solely for and in connection with the provision of Services by such Service Provider Personnel; and provided further that Service Provider shall reimburse Allegheny for the additional direct incremental costs incurred
by Allegheny or the Eligible Recipients if and to the extent Service Provider’s technology solution, service delivery model and/or inefficiency cause its usage or consumption of such resources to exceed historical levels. Service Provider shall
be responsible for providing all other office related equipment and services needed by Service Provider or Service Provider Personnel at such Allegheny Facilities to provide the Services, and for upgrades, improvements, replacements and additions to
such equipment or services. 
  

	 	(d)	Service Provider’s Responsibilities Regarding Allegheny’s Network. To the extent any Equipment provided or used by Service Provider or Service Provider Personnel is
connected directly to the network(s) of Allegheny or any Eligible Recipient, such Equipment (and all Software installed thereon) shall be (i) subject to review and approval in advance by Allegheny (Service Provider shall cooperate with
Allegheny in the testing, evaluation and approval of such Equipment), (ii) in strict compliance with Allegheny’s then-current security policies, architectures, standards, rules and procedures, and (iii) in strict compliance with
Allegheny’s then-current hardware and software specifications. Service Provider shall not install or permit the installation of any other software on such Equipment without Allegheny’s prior approval. Service Provider shall promptly
investigate any security breach of Allegheny’s networks or Systems associated with Service Provider Personnel or the performance of the Services. Service Provider shall notify Allegheny and permit Allegheny to participate in any audit or
investigation of any such security breach. Service Provider shall promptly report in reasonable detail the findings of any such audit or investigation to Allegheny and shall provide Allegheny with a summary of any written report prepared in
connection therewith; provided that Service Provider has no obligation to disclose confidential or proprietary information of its other customers and any disclosure of Service Provider’s Proprietary Information shall be subject to the
confidentiality requirements of Article 13. From within Allegheny Facilities, Service Provider will be allowed to connect to the Service Provider network through virtual private network connections authorized by Allegheny, and in
compliance with Allegheny’s then-current security policies, architectures, standards, rules and procedures, so that Service Provider can provide resources supporting Allegheny with access to training, methodologies, tools, communication,
collaboration and other valuable assets essential to providing the Services to Allegheny. 

  

	 	(e)	Service Provider’s Responsibilities. Except as provided in Sections 6.1(a), (b) and (c), Section 6.4,
and Schedule 4B, Service Provider shall be responsible for providing all furniture, fixtures, Equipment, space and other facilities required to perform the Services and all upgrades, improvements, replacements and additions to such
furniture, fixtures, Equipment, space and facilities. Without limiting the foregoing, Service Provider shall (i) provide all maintenance, site management, site administration and similar services for the Service Provider Facilities and
(ii) telecommunications transport (voice and data) between Service Provider Facilities and Allegheny Sites and Facilities. 

  

 Page 22 of 137 

	 	(f)	Physical Security. Allegheny is responsible for the physical security of the Allegheny Facilities; provided, that Service Provider shall be responsible for the safety and
physical access and control of the areas that Service Provider is using in performing the Services and Service Provider shall not permit any person to have access to, or control of, any such area unless such access or control is permitted in
accordance with control procedures approved by Allegheny or any higher standard agreed to by Allegheny and Service Provider. Service Provider shall be solely responsible for compliance by Service Provider Personnel with such control procedures,
including obtaining advance approval to the extent required. 

  

	 	(g)	Standards, Requirements and Procedures at Allegheny Facilities. Except as provided in Section 6.1(f), Service Provider shall adhere to and enforce, and
cause Service Provider Personnel to adhere to and enforce, the operational, safety and security standards, requirements and procedures described in the applicable lease and/or then in effect at the Allegheny Facilities, as such standards,
requirements and procedures may be modified by Allegheny from time to time subject to Section 6.3(a). Service Provider shall regularly make recommendations to Allegheny with regard to other operational, safety and security
practices, procedures and safeguards that Service Provider sees in general practice in the industry. 

  

	 	(h)	Employee Services. Subject to applicable security requirements, Allegheny will permit Service Provider Personnel to use certain employee facilities (e.g., designated parking
facilities, cafeteria, and common facilities) at the Allegheny Facilities that are generally made available to the employees and contractors of Allegheny or the Eligible Recipients. The employee facilities in question and the extent of Service
Provider Personnel’s permitted use shall be specified in writing by Allegheny and shall be subject to modification in Allegheny’s sole discretion, with the same notice, if any, that Allegheny provides to its own employees. Service Provider
Personnel will not be permitted to use employee facilities designated by Allegheny for the exclusive use of certain Allegheny or Eligible Recipient employees and will not be entitled to the provision or reimbursement of paid parking.

  

	 	(i)	Use of Allegheny Facilities. 

  

	 	(i)	Unless Service Provider obtains Allegheny’s prior written agreement, which Allegheny may withhold in its sole discretion, Service Provider shall use the Allegheny Facilities,
and the Equipment and Software located therein, only to provide the Services to Allegheny and the Eligible Recipients. 

  

	 	(ii)	Allegheny reserves the right to relocate any Allegheny Facility from which the Services are then being provided by Service Provider to another geographic location; provided that, in
such event, Allegheny will provide Service Provider with comparable office space in the new geographic location. In such event, Allegheny shall pay the applicable labor rate(s) for additional personnel reasonably required by Service Provider ***,
for the incremental Out-of-Pocket Expenses ***, in each case as reasonably incurred by Service Provider in physically relocating to such new geographic location ***; provided that such relocation is not expressly contemplated in this Agreement, and
that Service 

  

 Page 23 of 137 

 Provider notifies Allegheny of such additional required personnel, incremental Out-of-Pocket Expenses,
*** obtains Allegheny’s approval prior to using such personnel or incurring or accruing such expenses, ***, and uses commercially reasonable efforts to minimize such personnel, expenses ***. 
  

	 	(iii)	Allegheny also reserves the right to direct Service Provider to cease using all or part of the space in any Allegheny Facility from which the Services are then being provided by
Service Provider and to thereafter use such space for its own purposes. In such event, Allegheny shall reimburse Service Provider for any reasonable incremental Out-of-Pocket Expenses incurred by Service Provider in leasing required substitute new
space, ***; provided that such relocation direction is not expressly contemplated in this Agreement and that Service Provider notifies Allegheny of such additional required incremental Out-of-Pocket Expenses, *** obtains Allegheny’s approval
prior to incurring or accruing such expenses, *** and uses commercially reasonable efforts to minimize such expenses ***. 

  

	 	(j)	Conditions for Return. When the Allegheny Facilities are no longer to be used by Service Provider as contemplated by Section 6.1 or are otherwise no longer
required for performance of the Services, Service Provider shall notify Allegheny as soon as practicable and shall vacate and return such Allegheny Facilities (including any improvements to such facilities made by or at the request of Service
Provider) to Allegheny in substantially the same condition as when such facilities were first provided to Service Provider, subject to reasonable wear and tear. 

  

	 	(k)	No Violation of Laws. Service Provider shall (i) treat, use and maintain the Allegheny Facilities in a reasonable manner, and (ii) ensure that neither Service
Provider nor any of its Subcontractors commits, and use commercially reasonable efforts to ensure that no business visitor or invitee commits, any act in violation of any Laws in such Service Provider-occupied Allegheny Facility or any act in
violation of Allegheny’s insurance policies or in breach of Allegheny’s obligations under the applicable real estate leases in such Service Provider-occupied Allegheny Facilities (in each case, to the extent Service Provider has received
notice of such insurance policies or real estate leases or should reasonably be expected to know of such obligations or limitations). 

  

	6.2	Use of Service Provider Facilities. 

  
 During the Term, Service Provider will provide to Allegheny and Allegheny Third Party Contractors at no charge, (i) reasonable access to and use of
Service Provider Facilities from which the Services are being performed, and (ii) access to reasonable work/conference space at such Service Provider Facilities, for the conduct of Allegheny’s business. Such access shall only be provided
for Allegheny’s audits, other reviews of the Services or other work directly related to the Services, and such access shall be in compliance with Service Provider’s security rules and procedures communicated in advance and applicable to
other parties visiting Service Provider’s facility. 
  

	6.3	Allegheny Rules/Employee Safety. 

  

	 	(a)	Allegheny Rules and Compliance. In performing the Services and using the Allegheny Facilities, Service Provider shall observe and comply with all Allegheny policies, rules,
and regulations applicable at or to Allegheny Facilities which have been communicated to 

  

 Page 24 of 137 

 Service Provider or Service Provider Personnel in advance by such means as are generally used by
Allegheny to disseminate such information to its employees or contractors, including those set forth on Schedule 26 and those applicable to specific Allegheny Sites (collectively, “Allegheny Rules”). The Parties
acknowledge and agree that, as of the Commencement Date, Service Provider is fully informed as to the Allegheny Rules applicable to such Service Category, both through due diligence and its hiring of the Transitioned Employees. Service Provider
shall be responsible for the promulgation and distribution of Allegheny Rules to Service Provider Personnel as and to the extent necessary and appropriate. Additions or modifications to the Allegheny Rules may be (i) communicated orally by
Allegheny or an Eligible Recipient directly to Service Provider or Service Provider Personnel, (ii) disclosed to Service Provider and Service Provider Personnel in writing, (iii) conspicuously posted at an Allegheny Facility,
(iv) electronically posted, or (v) communicated to Service Provider or Service Provider Personnel by means generally used by Allegheny to disseminate such information to its employees or contractors. Service Provider and Service Provider
Personnel shall observe and comply with such additional or modified Allegheny Rules. If Service Provider believes that any new or modified Allegheny Rule negatively impacts Service Provider’s ability to provide the Services, or meet the Service
Levels, Service Provider shall notify Allegheny and Allegheny and Service Provider will meet to discuss appropriate workarounds. 
  

	 	(b)	Safety and Health Compliance. Service Provider and Service Provider Personnel shall familiarize themselves with the premises and operations at each Allegheny Site or Facility
at or from which Services are rendered and the Allegheny Rules applicable to each such Site or Facility. *** Service Provider and Service Provider Personnel shall observe and comply with all Laws applicable to the use of each Allegheny Facility or
Site or the provision of the Services, including environmental Laws and Laws regarding occupational health and safety, and the provision of the Services. Service Provider shall be responsible for the compliance of Equipment, Software, Systems and
Services for which it is operationally responsible with such Laws and shall be responsible for any acts or omissions of Service Provider Personnel in contravention of such Laws. Service Provider and Service Provider Personnel also shall observe and
comply with all Allegheny Rules with respect to safety, health, security and the environment and shall take commercially reasonable precautions to avoid injury, property damage, spills or emissions of hazardous substances, materials or waste, and
other dangers to persons, property or the environment. To the extent required by Allegheny, Service Provider Personnel shall receive prescribed training prior to entering certain Allegheny Sites or Facilities. 

  

	6.4	Software, Equipment and Third Party Contracts. 

  

	 	(a)	Financial Responsibility. Service Provider shall be responsible for any third party fees or expenses attributable to periods on or after the Commencement Date that are
associated with Software, Equipment, Equipment leases and related Third Party Contracts for which Service Provider is financially responsible under Schedule 2 or 4B and any other Third Party Contracts (excluding Third
Party Contracts administered by Service Provider for which Allegheny remains financially responsible, either by paying the invoice directly or by reimbursing Service Provider on a pass-through basis, which are addressed in
Section 11.2) used by Service Provider to provide the Services. Allegheny shall be responsible for third party fees or expenses incurred on or after the Commencement Date that are associated with Software, Equipment, Equipment
Leases and Third Party Contracts for which Allegheny is financially responsible under Schedule 2 or 4B. Unless otherwise expressly provided, each Party also shall be responsible for any third party fees or

  

 Page 25 of 137 

 expenses attributable to periods on or after the Commencement Date that are associated with new,
substitute or replacement Software, Equipment, Equipment leases or Third Party Contracts (including Upgrades, enhancements, new versions or new releases of such Software or Equipment) for which such Party is financially responsible under
Schedule 2 or 4B in connection with Service Provider’s provision of the Services in respect of that Service Category. With respect to Third Party Software licenses, Equipment Leases and Third Party Contracts that are
transferred to Service Provider by Allegheny or for which Service Provider otherwise assumes financial responsibility under this Agreement, Service Provider shall (i) pay all amounts becoming due under such licenses, leases or contracts, and
all related expenses, for periods on or after the Commencement Date; (ii) rebate to Allegheny any prepayment of such amounts in accordance with Section 11.9(a); (iii) pay all modification, termination, cancellation, late
payment, renewal or other fees, penalties, charges, interest or other expenses relating to periods and arising on or after the Commencement Date; (iv) pay all costs associated with the transfer of such licenses, leases and contracts to Service
Provider, including all taxes associated with such transfer; and (v) be responsible for curing any defaults in Service Provider’s performance under such licenses, leases and contracts on or after the Commencement Date. Allegheny will
remain responsible for all amounts due under such license, leases and contracts that are attributable to periods prior to the Commencement Date. 
  

	 	(b)	Operational Responsibility. With respect to Software, Equipment, Equipment leases and Third Party Contracts for which Service Provider is operationally responsible under
Schedule 2 or 4B and any other Third Party Contracts (excluding Third Party Contracts administered by Service Provider for which Allegheny remains financially responsible, either by paying the invoice directly or by
reimbursing Service Provider on a pass-through basis, which are addressed in Section 11.2) used by Service Provider to provide the Services, Service Provider shall be responsible for (i) the evaluation, procurement (i.e.,
performing administrative activities, but not assuming financial responsibility unless otherwise provided herein), testing, installation, rollout, use, support, management, administration, operation and maintenance of such Software, Equipment,
Equipment leases and Third Party Contracts; (ii) the evaluation, procurement (i.e., performing administrative activities, but not assuming financial responsibility unless otherwise provided herein), testing, installation, rollout, use, support,
management, administration, operation and maintenance of new, substitute or replacement Software, Equipment, Equipment leases and Third Party Contracts (including Upgrades, enhancements, new versions or new releases of such Software); (iii) the
performance, availability, reliability, compatibility and interoperability of such Software, Equipment and Third Party Contracts each in accordance with this Agreement, including the Service Levels and change management procedures; (iv) the
compliance with and performance of all operational, administrative and contractual obligations specified in the applicable licenses, leases and contracts; (v) the administration and exercise as appropriate of all rights available under such
licenses, leases and contracts; and (vi) the payment of any fees, penalties, charges, interest or other expenses due and owing under or with respect to such licenses, leases and contracts that are incurred, caused by or result from Service
Provider’s failure to comply with or perform its obligations under this Section 6.4(b) (except to the extent that such failure directly results from the acts or omissions of Allegheny under those licenses, leases or contracts
or in contravention of its obligations under this Agreement). Allegheny agrees that, during the Term, Service Provider, in consultation with Allegheny, shall direct the actions of the applicable third party vendors with respect to the leases,
licenses and Third Party Contracts for which Service Provider has operational responsibility hereunder. 

  

 Page 26 of 137 

	 	(c)	Rights Upon Expiration or Termination. With respect to all Third Party Software licenses, Equipment leases and Third Party Contracts for which Service Provider is financially
responsible under this Agreement, Service Provider shall use commercially reasonable efforts to (i) obtain for Allegheny, the Eligible Recipients and/or their designee(s) the license, sublicense, assignment and other rights specified in
Sections 4.4(b) and 14.6, (ii) ensure that the granting of such license, sublicense, assignment and other rights is not subject to subsequent third party approval or the payment by Allegheny, the Eligible Recipients
or their designee(s) of license, assignment or transfer fees, (iii) ensure that the terms, conditions and prices applicable to Allegheny, the Eligible Recipients and/or their designee(s) following expiration or termination of this Agreement (or
any portion thereof) are no less favorable than those otherwise applicable to Service Provider, and at least sufficient for the continuation of the activities comprising the Services, (iv) ensure that neither the expiration or termination of
this Agreement (or any portion thereof) nor the assignment of the license, lease or contract will trigger less favorable terms, conditions or pricing, and (v) ensure that the fees to be paid by Allegheny, the Eligible Recipients and/or their
designee(s) on an annual basis under any subscription license agreements will not in the aggregate exceed an amount which is more than***greater than the aggregate amount of such fees paid by Allegheny during the period covered by the Base
Case. If Service Provider is unable to obtain any such rights and assurances, it shall notify Allegheny in advance and shall not use such Third Party Software license, Equipment lease or Third Party Contract without Allegheny’s approval, except
Service Provider may use those Third Party Software licenses, Equipment leases and Third Party Contracts assigned to Service Provider by Allegheny pursuant to this Agreement and for which Service Provider, with Allegheny’s approval, procures a
sublicense or substitute license, lease or contract for Allegheny and the Eligible Recipients (or, at Allegheny’s election, their designee(s)) and causes maintenance, support and other services to continue to be available to Allegheny and the
Eligible Recipients at Allegheny’s cost following the expiration or termination of the Term with respect to the Services applicable to those licenses, leases and/or contracts. Absent such approval, Service Provider’s use of any such Third
Party Software license, Equipment lease or Third Party Contract shall obligate Service Provider to obtain or arrange, at no additional cost to Allegheny, for such license, sublicense, assignment or other right for Allegheny, the Eligible Recipients
and their designee(s) upon expiration or termination. If Allegheny consents to Service Provider’s use of specific Third Party Software licenses, Equipment leases or Third Party Contracts under these circumstances, such consent shall be
deemed to be conditioned on Service Provider’s commitment to use commercially reasonable efforts to cause such third party to agree at expiration or termination of this Agreement or the completion of Termination Assistance Services to permit
Allegheny, the Eligible Recipients and/or their designee(s) to assume prospectively the license, lease or contract in question or to enter into a new license, lease or contract with Allegheny, the Eligible Recipients and/or their designee(s) on
substantially the same terms and conditions, including price. 

  

	 	(d)	Evaluation of Third Party Software, Equipment. In addition to its obligations under Section 6.4(a) and (b) and in order to facilitate
Allegheny’s control of architecture, standards and plans pursuant to Section 9.5, Service Provider shall use commercially reasonable efforts to evaluate any Third Party Software and Equipment selected by or for Allegheny or
an Eligible Recipient to determine whether such Software and Equipment will adversely affect Allegheny’s environment, Allegheny’s ability to interface with and use the Software, Equipment and Systems and/or Service Provider’s ability
to provide the Services. Service Provider shall complete and report the results of such evaluation to 

  

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 Allegheny within fifteen (15) days of its receipt of Allegheny’s request; provided, that
Service Provider shall use commercially reasonable efforts to respond more quickly in the case of a pressing business need or an emergency situation. 
  

	 	(e)	Benefits Pass-Through. With respect to any products and services procured by Service Provider for Allegheny on a cost-plus, cost-reimbursement or Pass-Through Expense basis
during the course of performing the Services, Service Provider shall use commercially available efforts to pass through to Allegheny all benefits offered by the manufacturers and/or suppliers of such products and services (including all warranties,
refunds, credits, rebates, discounts, training, technical support and other consideration offered by such manufacturers and suppliers) except to the extent otherwise agreed by Allegheny. If Service Provider is unable to pass through any such benefit
to Allegheny, it shall notify Allegheny in advance and shall not purchase such product or service without Allegheny’s prior written approval. 

  

	 	(f)	Allegheny Provided Equipment. Allegheny shall provide Service Provider with the use of the Allegheny-owned and leased Equipment identified on Schedule 10
(collectively, the “Allegheny Provided Equipment”) for the periods specified in such Schedule solely for and in connection with the provision of the Services. Notwithstanding the foregoing, except as provided in this
Section 6.4(f), Sections 6.1(a), (b) and (c), and Schedule 4B, Service Provider shall be responsible for providing all Equipment required to perform the Services and all
Upgrades, improvements, replacements and additions thereto. Upon the expiration of the period specified in Schedule 10 for each item of Allegheny Provided Equipment (or when such Allegheny Provided Equipment is no longer required by
Service Provider for the performance of the Services), Service Provider shall promptly return such Allegheny Provided Equipment to Allegheny in substantially the same condition (as it may have been modified or improved by Service Provider with
Allegheny’s approval) as when such Allegheny Provided Equipment was first provided to Service Provider, subject to reasonable wear and tear. THE ALLEGHENY PROVIDED EQUIPMENT IS PROVIDED BY ALLEGHENY TO SERVICE PROVIDER ON AN AS-IS, WHERE-IS
BASIS. ALLEGHENY EXPRESSLY DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, AS TO THE ALLEGHENY PROVIDED EQUIPMENT, OR ITS CONDITION OR SUITABILITY FOR USE BY SERVICE PROVIDER TO PROVIDE THE SERVICES, INCLUDING WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. 

  

	 	(g)	Surplus Equipment. Service Provider shall, at its cost, dispose of any surplus Equipment owned by Allegheny, consistent with the requirements of Schedule 2.8,
and Service Provider shall pay Allegheny any money received from disposal of Allegheny-owned Equipment. Service Provider shall obtain Allegheny’s consent to dispose of any Allegheny-owned Equipment before disposing of such Equipment. Service
Provider shall maintain reasonable documentation regarding the disposition of such surplus Equipment, including the costs of and revenues from disposal and as proof of appropriate disposal, and shall make such documentation available to Allegheny
upon Allegheny’s request. 

  

	6.5	Assignment of Licenses, Leases and Related Agreements. 

  

	 	(a)	Assignment and Assumption. Subject to Service Provider obtaining any Required Consents, on and as of the Commencement Date, Allegheny shall assign to Service Provider, and
Service Provider shall assume and agree to perform all obligations arising on or after the Commencement Date that are related to, the Third Party Software licenses, 

  

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 Equipment Leases and Third Party Contracts for which Service Provider is financially responsible under
Sections 6.4 and Schedules 2 and 4B, including those listed on Schedules 10, 11, 12, 12A, 12B and 12C; provided, however,
that such assignment shall not include any assignment or transfer of any intellectual property rights in Materials developed under such Third Party Software licenses, Equipment Leases and Third Party Contracts prior to the date of such assignment
and, as between the Parties, Allegheny hereby expressly reserves and retains such intellectual property rights. Allegheny and Service Provider shall execute and deliver a mutually satisfactory assignment and assumption agreement with respect to such
leases, licenses and agreements, evidencing the assignment and assumption provided for herein. 
  

	 	(b)	Items Not Assignable by Commencement Date. With respect to any such Third Party Software licenses, Equipment Leases or Third Party Contracts that can not, as of the
Commencement Date, be assigned to Service Provider without breaching their terms or otherwise adversely affecting the rights or obligations of Allegheny or Service Provider thereunder, the performance obligations shall be deemed to be subcontracted
or delegated to Service Provider until any requisite consent, notice or other prerequisite to assignment can be obtained, given or satisfied by Service Provider. It is understood that, from and after the Commencement Date, Service Provider, as a
subcontractor or delegatee, shall be financially and operationally responsible for such Third Party Software license, Equipment Lease or Third Party Contract as Allegheny’s agent pursuant to Section 9.11(b). Service Provider
shall use commercially reasonable efforts to satisfy the consent, notice or other prerequisites to assignment and, upon Service Provider doing so, the Third Party Software license, Equipment Lease or Third Party Contract shall immediately be
assigned and transferred to and assumed by Service Provider. 

  

	 	(c)	Non-Assignable Items. Allegheny will cooperate with Service Provider in providing information that may be helpful in assisting Service Provider in obtaining any Required
Consents. If, after Service Provider using commercially reasonable efforts for a reasonable period of time but not longer than one hundred twenty (120) days after the Commencement Date, a Third Party Software license, Equipment Lease or Third
Party Contract cannot be assigned without breaching its terms or otherwise adversely affecting the rights or obligations of Allegheny or Service Provider thereunder, the Parties shall take such actions and execute and deliver such documents as may
be necessary to cause the Parties to realize the practical effects of the allocation of responsibilities intended to be effected by this Agreement. 

  

	 	(d)	Modification and Substitution. Service Provider may terminate, shorten, modify or extend the Third Party Software licenses, Equipment Leases and Third Party Contracts for
which Service Provider is financially responsible under Schedules 2 and 4B of this Agreement and, subject to Section 9.12, may substitute or change vendors relating to goods or services covered thereby;
provided that, except as otherwise disclosed by Service Provider and agreed to by Allegheny, such change(s) (i) shall not constitute a breach of any obligation of Allegheny or the Eligible Recipients under such Software licenses, Equipment
Leases or Third Party Contracts; (ii) shall not result in additional financial obligations, financial or operational risk or Losses to Allegheny or the Eligible Recipients; (iii) shall not result in any increase to Allegheny or the
Eligible Recipients in the cost of receiving the Services; and (iv) if assumable by Allegheny or the Eligible Recipients, shall not provide for less favorable terms, conditions or prices for Allegheny, the Eligible Recipients and/or their
designee(s) following the expiration or termination of the Term or any applicable Service than would otherwise be applicable to Service Provider (except for 

  

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 terms, conditions or prices available to Service Provider because of its volume purchases). Service
Provider’s rights under the immediate preceding sentence are conditioned upon Service Provider paying all applicable termination or cancellation charges, Losses and other amounts due to the applicable vendor associated with such action and
indemnifying Allegheny and the Eligible Recipients against any such charges, Losses or other amounts associated therewith. Notwithstanding anything to the contrary herein, Service Provider shall not terminate, shorten or modify without
Allegheny’s prior written consent any license for Third Party Software either created exclusively for Allegheny or the Eligible Recipients or otherwise not commercially available. Service Provider shall reimburse Allegheny and the Eligible
Recipient(s) for any termination charges, cancellation charges, or other amounts paid by them at Service Provider’s direction in connection with obtaining any such modification. 
  

	6.6	License to Allegheny Licensed Third Party Materials. 

  
 Subject to the Required Consents having been obtained pursuant to Section 5.1, Allegheny hereby grants to Service Provider, for the
sole purpose of performing the Services and solely to the extent of Allegheny’s underlying rights, the same rights of access, use, maintenance and support as Allegheny possesses under the applicable software licenses with respect to Allegheny
licensed Third Party Materials. Allegheny also shall grant such rights to Subcontractors designated by Service Provider if and to the extent necessary for Service Provider to provide the Services; provided that, Service Provider shall pay all fees,
costs and expenses associated with the granting of such rights to such Subcontractors. Service Provider and its Subcontractors shall comply with the duties, including use restrictions and those of nondisclosure, imposed on Allegheny by such
licenses. In addition, each Subcontractor shall sign a written agreement to be bound by all of the terms contained herein applicable to such Third Party Materials (such agreement shall be agreed to by the Parties and shall include the terms
specified in this Section as well as those pertaining to the ownership of such Third Party Materials and any derivative materials developed by the Parties, the scope and term of the license, the restrictions on the use of such Third Party Materials,
the obligations of confidentiality, etc.). Except as otherwise requested or approved by Allegheny (or the relevant licensor), Service Provider and its Subcontractors shall cease all use of such Third Party Materials upon the end of the Term and the
completion of any Termination Assistance Services requested by Allegheny pursuant to Section 4.4. THE ALLEGHENY LICENSED THIRD PARTY MATERIALS ARE PROVIDED BY ALLEGHENY TO SERVICE PROVIDER AND ITS SUBCONTRACTORS ON AN AS-IS,
WHERE-IS BASIS. ALLEGHENY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED, AS TO SUCH ALLEGHENY LICENSED THIRD PARTY MATERIALS, OR THE CONDITION OR SUITABILITY OF SUCH MATERIALS FOR USE BY SERVICE PROVIDER OR ITS
SUBCONTRACTORS TO PROVIDE THE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 
  

	6.7	License to Service Provider Licensed Third Party Materials. 

  
 Effective upon the first use by Service Provider of any Third Party Materials to provide the Services and subject to any Required Consents having been
obtained pursuant to Section 5.1, Service Provider hereby grants to Allegheny and the Eligible Recipients, at no additional charge, a non-exclusive, royalty-free right and license to access and/or use, as set forth in this
Section 6.7, the Third Party Materials as to which Service Provider holds the license or for which Service Provider is financially responsible under this Agreement (including all modifications, substitutions, Upgrades,
enhancements, methodologies, tools, documentation, materials and 
  

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 media related thereto) during the Term and any Termination Assistance Services period. In addition, at no
additional Charge, Service Provider hereby grants to Allegheny Third Party Contractor(s) a non-exclusive, royalty-free right and license to access and/or use such Third Party Materials (including all modifications, substitutions, Upgrades,
enhancements, methodologies, tools, documentation, materials and media related thereto), as set forth in this Section 6.7, during the Term and any Termination Assistance Services period, for the benefit of Allegheny and the
Eligible Recipients. Allegheny, the Eligible Recipients and Allegheny Third Party Contractors may use any Third Party Materials licensed pursuant to this Section 6.7 (i) to the extent necessary for Allegheny to receive the
full benefit of the Services provided by Service Provider, and (ii) otherwise for the same types of use for which Service Provider is licensed to use such Third Party Materials in connection with the provision of the Services*** with respect to
any Third Party Materials introduced by Service Provider following the Commencement Date. *** . . The rights and obligations of Allegheny, the Eligible Recipients and Allegheny Third Party Contractors with respect to such Service Provider licensed
Third Party Materials following the expiration or termination of the Agreement or termination of any Service are set forth in Section 14.6. 
  

	6.8	Acquired Assets. 

  
 The Parties recognize that, as of the Effective Date, Allegheny will not be conveying any Acquired Assets to Service Provider. Allegheny may later agree
to convey (or cause the applicable Eligible Recipient to convey) to Service Provider, and Service Provider may later agree (or cause an Affiliate to agree) to accept, as of the Commencement Date (or such other date as agreed upon by the Parties in
writing), all of Allegheny’s (or the applicable Eligible Recipient’s) right, title and interest in and to the Acquired Assets. In consideration for any such conveyance, Service Provider agrees to pay Allegheny on the Commencement Date the
Acquired Assets Credit specified in this Agreement. In addition, Service Provider shall be responsible for, and shall pay, or provide evidence of exemption from, all sales, use, and similar federal, state and local transaction-based taxes arising
out of the conveyance of the Acquired Assets, excluding, income taxes, franchise taxes, and transaction-based gross receipts taxes. The Acquired Assets Credit is exclusive of all taxes. Allegheny represents and warrants to Service Provider that
Service Provider (or its Affiliates) shall take good title to the Acquired Assets as of the Commencement Date, free and clear of all liens. The conveyance of the Acquired Assets shall be effected by the delivery of each Acquired Asset to the Service
Provider where possible or, where this is not possible, by the delivery of a general assignment and bill of sale in substantially the form set forth in Exhibit 3. Except as otherwise expressly provided in this
Section 6.8, Allegheny CONVEYS THE ACQUIRED ASSETS TO SERVICE PROVIDER ON AN “AS IS,” “WHERE IS” AND “WITH ALL FAULTS” BASIS. ALLEGHENY HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH
RESPECT TO THE ACQUIRED ASSETS, OR THE CONDITION OR SUITABILITY OF SUCH ACQUIRED ASSETS FOR USE BY SERVICE PROVIDER TO PROVIDE THE SERVICES, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

 

	6.9	Managed Third Parties. 

  

	 	(a)	Service Provider shall cause Managed Third Parties to perform in accordance with this Agreement, including Service Levels, and comply with all applicable duties and obligations
imposed on Service Provider under this Agreement***. 

  

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	6.10	Notice of Defaults. 

  
 Allegheny and Service Provider shall promptly inform the other Party in writing of any material breach of, or misuse or fraud in connection with, any
Third Party Contract, Equipment lease or Third Party Software license used in connection with the Services of which it becomes aware and shall cooperate with the other Party to prevent or stay any such breach, misuse or fraud. 
  

	7.	SERVICE LEVELS 

  

	7.1	General. 

  

	 	(a)	General Performance Standards. Beginning on the Commencement Date, Service Provider shall perform the Services in respect of the Service Categories at levels of accuracy,
quality, completeness, timeliness, responsiveness and resource efficiency that are at least equal to those received by Allegheny or the Eligible Recipients during the twelve (12) month period prior to such date. In addition, Service Provider
shall perform such Services at levels of accuracy, quality, completeness, timeliness, responsiveness, resource efficiency and productivity that are at least equal to ***This Section 7.1(a) shall not be deemed to supersede the
Service Levels specified in Schedule 3. 

  

	 	(b)	Service Level Performance Standards. Beginning on the dates specified in Schedule 3, Service Provider shall perform the Services in respect of a Service
Category so as to meet or exceed the Service Levels applicable to that Service Category, as set forth in Schedule 3. 

  

	 	(c)	Multiple Service Levels. If more than one Service Level applies to any particular obligation of Service Provider, Service Provider shall perform in accordance with the most
stringent of such Service Levels. 

  

	 	(d)	Responsibility. Service Provider shall be responsible for meeting or exceeding the applicable Service Levels even where doing so is dependent on the provision of Services by
Subcontractors, non-Service Provider Personnel to the extent agreed by the Parties pursuant to Section 4.1(e), or Managed Third Parties***. 

  

	7.2	Service Level Credits; Deliverable Credits. 

  

	 	(a)	*** 

  

	 	(b)	

  

	7.3	Problem Analysis. 

  
 If Service Provider fails to provide Services in accordance with the Service Levels and this Agreement, Service Provider shall (after restoring the
Service or otherwise resolving any immediate problem related to such Services) (i) promptly investigate and report on the causes of the problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure
or at Allegheny’s request; (iii) correct the problem as soon as practicable (regardless of cause or fault) or coordinate the correction of the problem if Service Provider does not have responsibility for the cause of the problem;
(iv) advise Allegheny of the status of remedial efforts being undertaken with respect to such problem; (v) demonstrate to Allegheny’s reasonable satisfaction that the causes of such problem have been or will be corrected on a
permanent basis; 
  

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 and (vi) take commercially reasonable actions to prevent any recurrence of such problem. Service
Provider shall use commercially reasonable efforts to complete the Root Cause Analysis within fifteen (15) days; provided that, if it is not capable of being completed within fifteen (15) days using reasonable diligence, Service Provider
shall complete such Root Cause Analysis as quickly as possible and shall notify Allegheny prior to the end of the initial fifteen (15) day period as to the status of the Root Cause Analysis and the estimated completion date. *** 
  

	7.4	Continuous Improvement Reviews. 

  

	 	(a)	Improvement of Services Quality. Service Provider acknowledges that the quality of the Services provided in certain Service areas can and will be improved during the Term and
agrees that the Service Levels in such Service areas will be enhanced periodically in recognition of the anticipated improvement in service quality. Service Provider will improve the quality of the Services provided in such areas to meet or exceed
the enhanced Service Levels and will do so at no additional charge to Allegheny. 

  

	 	(b)	Increase of Service Levels. In addition to the foregoing, Allegheny and Service Provider shall periodically review the Service Levels and the performance data collected and
reported by Service Provider in accordance with Schedule 3 and relevant industry data and trends on an annual basis (or more frequently if requested by Allegheny). Service Provider shall give Allegheny any assistance it reasonably
requires to review and verify such data. As part of this review process, the Parties shall, at no additional cost to Allegheny, increase the Service Levels to reflect the higher performance levels actually attained or attainable by Service Provider
in accordance with Schedule 3. In addition, subject to Section 11.5 and Schedule 3, the Parties shall agree, to the extent reasonable and appropriate, to: (i) increase the Service Levels to reflect
improved performance capabilities associated with advances in the proven processes, technologies and methods available to perform the Services; (ii) add new Service Levels to permit further measurement or monitoring of the accuracy, quality,
completeness, timeliness, responsiveness, cost-effectiveness, or productivity of the Services; (iii) modify or increase the Service Levels to reflect changes in the processes, architecture, standards, strategies, needs or objectives defined by
Allegheny; and (iv) modify or increase the Service Levels to reflect agreed upon changes in the manner in which the Services are performed by Service Provider. 

  

	7.5	Measurement and Monitoring. 

  
 Service Provider shall, not later than the date by which Service Provider is required to collect Service Level related data to enable it to comply with
the requirements set forth in Schedule 3, implement measurement and monitoring tools and metrics as well as standard reporting procedures, all approved by Allegheny, to measure and report Service Provider’s performance of the
Services in respect of such Service Category at a level of detail sufficient, as set forth in Schedule 3A with respect to the initial Service Levels, to verify Service Provider’s compliance with the applicable Service Levels.
Allegheny or its designee shall have the right to audit all such measurement and reporting tools, performance metrics and reporting procedures. Service Provider shall provide Allegheny with on-line access to up-to-date problem management data and
other data regarding the status of service problems, service requests and user inquiries. Service Provider also shall provide Allegheny with access to the data used by Service Provider to calculate its performance against the Service Levels and the
measurement and monitoring tools and procedures utilized by Service Provider to generate such data for purposes of audit and verification. Allegheny shall not be required to pay any amount in addition to the Charges for such measurement and
monitoring tools or the resource utilization associated with their use. The 
  

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 measurement and monitoring tools that will be used by Service Provider in connection with the Services
(not later than the date by which Service Provider is required to collect Service Level related data to enable it to comply with the requirements set forth in Schedule 3) include those listed on Schedule 3A.

  

	7.6	Satisfaction Surveys. 

  

	 	(a)	General. Based on the schedule and approach set forth in Schedule 14, Service Provider and/or independent third parties engaged by Service Provider shall
conduct the satisfaction surveys of Allegheny’s management and Authorized Users described in Schedule 14 in accordance with the survey protocols and procedures specified therein in order to determine their satisfaction with
Service Provider’s provision of the Services in respect of that Service Category. To the extent Service Provider engages an independent third party to perform all or any part of any satisfaction survey, such third party shall be approved in
advance by Allegheny. 

  

	 	(b)	Allegheny Conducted Surveys. In addition to the satisfaction surveys to be conducted by an independent third party pursuant to Section 7.6(a), Allegheny
may survey Authorized User satisfaction with Service Provider’s performance in connection with and as part of broader Authorized User satisfaction surveys periodically conducted by Allegheny. At Allegheny’s request, Service Provider shall
cooperate and assist Allegheny with the formulation of the survey questions, protocols and procedures and the execution and review of such surveys. 

  

	 	(c)	Survey Follow-up. If the results of any satisfaction survey conducted pursuant to Section 7.6(a) or (b) indicate that the level of
satisfaction with Service Provider’s performance is less than the target level specified in Schedule 3, Service Provider shall promptly: (i) conduct a Root Cause Analysis as to the cause of such dissatisfaction;
(ii) develop an action plan to address and improve the level of satisfaction; (iii) present such plan to Allegheny for its review, comment and approval; and (iv) take action in accordance with the approved plan and as necessary to
improve the level of satisfaction. Allegheny and Service Provider shall establish a schedule for completion of a Root Cause Analysis and the preparation and approval of the action plan which shall be reasonable and consistent with the severity and
materiality of the problem; provided that Service Provider shall, to the extent practicable, complete such tasks within thirty (30) days from the date such user survey results are finalized and reported. Service Provider’s action plan
developed hereunder shall specify the specific measures to be taken by Service Provider and the dates by which each such action shall be completed. Following implementation of such action plan, Service Provider shall conduct follow-up surveys with
the affected Allegheny users and management to confirm that the cause of any dissatisfaction has been addressed and that the level of satisfaction has improved. 

  

	7.7	Notice of Adverse Impact. 

  
 If Service Provider becomes aware of any failure by Service Provider to comply with its obligations under this Agreement or any other situation
(a) that has impacted or reasonably could impact the maintenance of Allegheny’s or any Eligible Recipient’s financial integrity or internal controls, the accuracy of Allegheny’s or any Eligible Recipient’s financial,
accounting, quality, inventory, procurement or human resources records and reports or compliance with Allegheny Rules, Allegheny Standards or applicable Laws, or (b) that has had or reasonably could have any other material adverse impact on the
Services in question or the impacted business operations of 
  

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 Allegheny or the Eligible Recipients, then, Service Provider shall immediately inform Allegheny in
writing of such situation and the impact or expected impact and Service Provider and Allegheny shall meet to formulate an action plan to minimize or eliminate the impact of such situation. 
  

	8.	PROJECT PERSONNEL 

  

	8.1	Transitioned Personnel. 

  

	 	(a)	Offers and Employment. 

  

	 	(i)	Service Provider Offers of Employment. Service Provider shall extend offers of at-will employment to (1) those personnel identified in Table A in Schedule
5A at least five (5) weeks before the Commencement Date, and (2) those personnel in Table B in Schedule 5A who are “Selective Hires”, as defined in such schedule, at least four (4) weeks before the
Commencement Date with regard to offers made for the first group of such Selective Hires (and as soon as practicable for subsequent offers in the event any offers from the first or subsequent group are declined), on a schedule and in a manner that
is pre-approved and in coordination with Allegheny. Service Provider shall waive pre-employment background checks, drug testing and/or medical examinations. Such offers shall be for employment for an indeterminate period of time with Service
Provider in positions comparable to those held by such employees at Allegheny or Allegheny’s Affiliates, and with ***. Unless otherwise specified in Schedule 5A or agreed by the Parties, personnel accepting such offers shall be
hired by Service Provider effective as of the Commencement Date. 

  

	 	(ii)	On-Leave Employees. With respect to any employee identified on Schedule 5A who, on the Commencement Date, is not actively at work or is on leave status,
including personal, medical, disability, industrial or sick leave, such employee shall remain an employee of the applicable employing Entity until such employee returns to work, with physician’s release or other appropriate documentation
stating that such employee may resume his or her prior work schedule. If such an employee returns to work within six (6) months after the Commencement Date, Service Provider shall promptly extend an offer of employment to such employee and the
compensation and other terms and conditions of such offer shall be as set forth in this Article 8. If such an employee does not return within such six (6) month period, Service Provider shall be under no obligation to offer
employment to such employee or to treat such employee as a Transitioned Employee hereunder. 

  

	 	(iii)	Employment Effective Date. All personnel who accept Service Provider’s offer of employment and begin work with Service Provider pursuant to the foregoing paragraphs are
herein referred to as “Transitioned Employees.” Each such Transitioned Employee’s “Employment Effective Date” shall be the effective date on which Service Provider actually employs such employee.

  

	 	(b)	Minimum Retention. Service Provider shall not, without the affected employee’s approval, relocate a Transitioned Employee or his or her assigned work location during the
*** immediately following such Transitioned Employee’s Employment Effective Date, unless such relocation or reassignment is expressly disclosed in the Transitioned 

  

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 Employee’s offer letter and agreed to by him or her at the time of hiring. For a period of
*** following the Effective Date, Service Provider will inform Allegheny each month of Transitioned Personnel who are no longer providing Services to Allegheny. 
  

	 	(c)	Additional Transitioned Employees. If during the six (6) months following the Commencement Date, Allegheny identifies additional Allegheny employees who performed
functions that were transferred to Service Provider under this Agreement, Service Provider shall reasonably consider making employment offers to such employees on the terms and conditions set forth in this Article 8.

  

	 	(d)	Reemployment of Transitioned Employees. During the six (6) months following the Commencement Date, Allegheny may designate, or the Parties may agree upon, one or more
Transitioned Employees who were transferred to Service Provider in error and are required for an Allegheny-retained function. Allegheny may extend offers of reemployment to any such Transitioned Employee, and Service Provider shall not interfere
with Allegheny’s efforts to reemploy any such Transitioned Employee. 

  

	 	(e)	Training/Career Opportunities. Service Provider shall offer training, skills development and career growth opportunities to Transitioned Employees that are at least as
favorable as those offered generally to its similarly situated employees. 

  

	 	(f)	Personnel Projection Matrix. Set forth in Schedule 5B is a staffing plan showing the planned deployment of Service Provider Personnel primarily assigned to
provide the Services (the “Personnel Projection Matrix”). Service Provider shall substantially comply with the Personnel Projection Matrix. Service Provider shall report monthly to Allegheny any material changes to the Personnel
Projection Matrix during the first eighteen (18) months following the Commencement Date and quarterly after the expiration of that period. 

  

	 	(g)	Employment Status with Allegheny. The Parties agree that Transitioned Employees will no longer be considered employees of Allegheny or the Eligible Recipients on and after
their Employment Effective Dates. In addition, Service Provider and Allegheny will conduct their respective businesses in a manner to eliminate, or reduce to a significantly low level, the risk that, following the Commencement Date, Allegheny (or
the applicable Eligible Recipient) will be considered an employer, co-employer or joint employer of any employee of Service Provider or its Affiliates or Subcontractors performing the Services in respect of that Service Category, including the
Transitioned Employees. 

  

	 	(h)	Subcontractors. Unless otherwise specified in Schedule 5A, all offers of employment to personnel must be for employment by Service Provider or an Affiliate of
Service Provider. To the extent Schedule 5A specifies that any personnel will be offered employment with or transitioned to a Subcontractor or Affiliate of Service Provider (rather than Service Provider itself), such employment must be
subject to and in strict accordance with the same requirements of this Agreement applicable to Service Provider. 

  

	 	(i)	Prohibition on Hiring. For a period of *** after the Effective Date, Service Provider and its Subcontractors shall not employ, offer to employ, or contract with any Affected
Employee who rejected a comparable job offer from Service Provider pursuant to this Agreement, where such employment offer or contract is directly or indirectly made by or on behalf of Service Provider’s personnel on the Allegheny account, or
with the knowledge of such Service Provider personnel. 

  

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	8.2	Employee Benefit Plans. 

  

	 	(a)	General. Except as otherwise provided in this Article 8, each Transitioned Employee and his or her dependents shall be eligible to enroll, effective as of his
or her Employment Effective Date, in the employee plans of Service Provider that are made available to similarly situated employees of Service Provider. Service Provider has listed all of such employee plans on Schedule 5C and provided
Allegheny with true and complete copies of the most recent summary plan descriptions and summary of material modifications for such employee plans or has provided a written summary where no current summary plan description exists. The compensation
and benefits provided by Service Provider to Transitioned Employees shall consist of ***. 

  

	 	(b)	Years of Service Credit. Except as otherwise provided in this Article 8, the service of a Transitioned Employee prior to his or her Employment Effective Date,
which is recognized by an employee plan of Allegheny, shall be recognized by the comparable Service Provider employee plan for purposes of participation, vesting, eligibility for benefits and future benefit accruals, vacation plan and paid time off.
Such past service credit will be established entirely on the information as recorded by Allegheny and communicated to Service Provider, and Service Provider will not be responsible for auditing, validating or confirming the accuracy of any such
information. 

  

	 	(c)	Employee Welfare Benefit Plans. Each Transitioned Employee shall be eligible as of his or her Employment Effective Date to participate immediately in Service Provider’s
employee welfare benefit plans (“welfare plans”), which shall include medical care, hospitalization, life, accidental death and dismemberment, prescription drug, dental insurance benefits, short term disability and long term
disability, to the extent such benefits are provided to similarly situated Service Provider employees. Subject to the general comparability requirements of Section 8.2(a), eligibility for, the benefits of, and the amount, if any,
of employee contributions toward welfare plan coverage will be determined by Service Provider; provided, however, that each of Service Provider’s welfare plans shall (i) waive all pre-existing condition exceptions, evidence of
insurability, exclusionary provisions and/or waiting periods for each such Transitioned Employee and any eligible spouse or covered dependents (except that, there may be some conditions that are covered under Allegheny’s health benefit
plans that either are not covered or are covered in a different manner under the Electronic Data Systems Corporation Health Benefit Plan, and proof of insurability will be required for certain amounts of Group Universal Life coverage as specified in
the applicable policies), and (2) grant credit for years of service to the extent applicable in accordance with Section 8.2(b). In addition, any deductible, co-insurance amounts, or out-of-pocket expenses paid by any
Transitioned Employee in the calendar year of his or her Employment Effective Date shall be applied toward any deductible, co-insurance amounts or out-of-pocket expenses (unless such out-of-pocket expenses are to applied toward a co-payment) by
Service Provider’s group insurance program for the calendar year of his or her Employment. 

  

	 	(d)	Paid-Time-Off (Vacation/Sick Leave). Beginning on his or her Employment Effective Date, Service Provider shall make available to all Transitioned Employees paid-time-off
benefits for vacation and sick leave under its applicable plans, with years of service of such Transitioned Employees determined in accordance with Section 8.2(b). The paid-time-off vacation benefits provided by Service Provider
shall be no less favorable than the vacation benefits under Allegheny’s plan and generally available to similarly situated Service Provider employees. The paid time-off benefits for sick-leave provided by Service 

  

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 Provider shall be no less favorable than the sick-leave benefits generally available to similarly
situated Service Provider employees. Service Provider shall recognize vacation plans made by the Transitioned Employees and time-off commitments made by Allegheny to the Transitioned Employees, that in each case were approved by Allegheny prior to
his or her Employment Effective Date and are indicated on Schedule 5A, and shall permit such Transitioned Employees to incur negative leave balances for this purpose. 
  

	 	(e)	Pension Plans. Each Transitioned Employee shall be eligible as of his or her Employment Effective Date to participate immediately in Service Provider’s defined benefit
pension plan (“Pension Plan”). Service Provider will grant credit for all years of service recognized by Allegheny for purposes of determining eligibility, participation and vesting under the Service Provider’s Pension Plan.

  

	 	(f)	Savings Plans. Each Transitioned Employee shall be eligible as of his or her Employment Effective Date to participate immediately in Service Provider’s savings plan
(“401(k) Plan”). Service Provider will grant credit for all years of service recognized by Allegheny for purposes of determining eligibility, participation and vesting under the Service Provider’s 401(k) Plan.

  

	 	(g)	Flexible Spending Account Plans. Beginning on his or her Employment Effective Date, Service Provider shall make available to all Transitioned Employees reimbursement account
benefits for health care and dependent care under its applicable plans. 

  

	 	(h)	Tuition Assistance. Transitioned Employees shall be eligible to participate in all tuition assistance programs provided by Service Provider to its similarly situated
employees. Courses which are in progress as of the enrolled Transitioned Employee’s Employment Effective Date and for which tuition assistance has been approved by Allegheny, and courses which have been approved by Allegheny and paid for by the
Transitioned Employee prior to the Transitioned Employees Employment Effective Date shall be reimbursed by Service Provider at the completion of the course, provided all of the requisites for reimbursement under the Allegheny program have been
approved. “Course” refers to specific classes in progress or scheduled to start during a particular term and does not refer to a degree program. 

  

	 	(i)	Bonus Programs. Service Provider shall provide to the Transitioned Employees the same variable compensation, incentive compensation, and bonus programs as are available to
similarly situated Service Provider employees. Service will be credited to Transitioned Employees by Service Provider for this purpose, to the extent applicable. 

  

	 	(j)	Severance Pay Plans. Service Provider’s employment offers to Affected Employees will state that if the Affected Employee accepts the employment offer and is subsequently
terminated by Service Provider within *** of employment with Service Provider (or, in the case of Affected Employees who are designated as filling Key Service Provider Personnel positions within *** after the Effective Date, within *** of employment
with Service Provider) for any reason other than Cause (as defined below), and provided the Affected Employee is then providing Services to Allegheny, ***. Service Provider will grant credit for all years of service recognized by Allegheny for
purposes of determining eligibility and participation under the Service Provider’s severance pay plan. Payment of any such severance amount shall be contingent upon the Transitioned Employee signing a separation agreement deemed appropriate by
Service Provider (which will include, amongst its other terms, a release and/or waiver of any claims the Transitioned Employee 

  

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 may have against Service Provider). As used in this Section 8.2(j), “Cause”
means: (1) material breach of any agreement entered into between the Transitioned Employee and Service Provider; (2) material misconduct; (3) material or repeated failure to follow Service Provider’s policies, directives or
orders applicable to Service Provider employees holding comparable positions; (4) intentional destruction or theft of Service Provider property or falsification of Service Provider documents; (5) material or repeated failure or refusal to
faithfully, diligently, and competently perform the usual and customary duties associated with the applicable Transitioned Employee’s position; (6) conviction of a felony or any crime involving moral turpitude; or (7) material or
repeated violation of the Service Provider Code of Business Conduct. 
  

	 	(k)	Retiree Medical. Each Transitioned Employee shall be eligible as of his or her Employment Effective Date to participate immediately in Service Provider’s retiree health
care plans (“Retiree Health Plans”). Service Provider will grant credit for all years of service recognized by Allegheny for purposes of determining eligibility and participation under the Service Provider’s Retiree Health
Plans. 

  

	8.3	Other Employee Matters. 

  
 As of the Employment Effective Date, the Transitioned Employees shall be employees of Service Provider for all purposes. Service Provider shall be
responsible for all necessary recruiting and hiring costs associated with employing appropriate staff. In addition, Service Provider shall be responsible for funding and distributing benefits under the benefit plans in which Transitioned Employees
participate on or after the Transitioned Employee’s Employment Effective Date and for paying any compensation and remitting any income, disability, withholding and other employment taxes for such Transitioned Employees beginning on the
Employment Effective Date. Unless otherwise agreed, Allegheny shall be responsible for funding and distributing benefits under the Allegheny benefit plans in which Transitioned Employees participated prior to the Employment Effective Date and for
paying any compensation and remitting any income, disability, withholding and other employment taxes for such Transitioned Employees for the period prior to the Employment Effective Date of such Transitioned Employee. Allegheny shall provide Service
Provider with such information in Allegheny’s possession reasonably requested by Service Provider in order to fulfill its obligations under this Article 8. 
  

	8.4	Key Service Provider Personnel and Critical Affected Personnel. 

  

	 	(a)	Approval of Key Service Provider Personnel. 

  

	 	(i)	Before assigning an individual to act as one of the Key Service Provider Personnel whether as an initial assignment or a subsequent assignment, Service Provider shall notify
Allegheny of the proposed assignment at least twenty (20) business days prior to the planned assignment, shall introduce the individual to appropriate Allegheny representatives, shall provide a reasonable opportunity for Allegheny
representatives to interview the individual, and shall provide Allegheny with a resume, a plan describing the steps and education that will be performed regarding the turnover of responsibility to the proposed individual, and such other information
about the individual as may be reasonably requested by Allegheny. If Allegheny in good faith objects to the proposed assignment, the Parties shall attempt to resolve Allegheny’s concerns on a mutually agreeable basis. If the Parties have not
been able to resolve Allegheny’s concerns within five (5) business days of Allegheny communicating its 

  

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 concerns, Service Provider shall not assign the individual to that position and shall propose to
Allegheny the assignment of another individual of suitable ability and qualifications. 
  

	 	(ii)	Within sixty (60) days after the Effective Date, Allegheny will, in consultation with Service Provider, designate up to *** to be held by Key Service Provider Personnel for all
Service Categories combined, and Critical Affected Personnel totaling up to *** of the Transitioned Employees for all Service Categories combined. Service Provider shall identify and obtain Allegheny’s approval of all Service Provider Personnel
constituting Key Service Provider Personnel in connection with a Service Category prior to the Commencement Date. The positions designated by Allegheny and the Key Service Provider Personnel that have been selected and approved as of the Effective
Date are listed in Schedule 19. 

  

	 	(iii)	Allegheny may from time to time change the positions designated as Key Service Provider Personnel under this Agreement with Service Provider’s approval which shall not be
unreasonably withheld. 

  

	 	(b)	Continuity of Key Service Provider Personnel. Subject to Sections 8.1(a) and 8.1(b), Service Provider shall cause each of the Key Service Provider
Personnel to devote full time and effort to the provision of Services under this Agreement for the period specified in Schedule 19, and if not so specified, then for a minimum of *** from the date he or she assumes the position in
question. Service Provider shall not transfer, reassign or remove any of the Key Service Provider Personnel (except as a result of voluntary resignation, involuntary termination for or without cause, illness, disability, or death) or announce its
intention to do so during the specified period without Allegheny’s prior approval, which Allegheny may withhold in its sole discretion. Allegheny shall not unreasonably withhold its approval for Service Provider’s reassignment of Key
Service Provider Personnel in the case of unanticipated circumstances that would create a personal hardship for such Key Service Provider Personnel absent such reassignment. In the event of the voluntary resignation, involuntary termination for or
without cause, illness, disability, or death of one of its Key Service Provider Personnel during or after the specified period, Service Provider shall (i) give Allegheny as much notice as reasonably possible of such development, and
(ii) expeditiously identify and obtain Allegheny’s approval of a suitable replacement. In addition, even after the specified period, Service Provider shall transfer, reassign or remove one of its Key Service Provider Personnel (except as a
result of voluntary resignation, involuntary termination for or without cause, illness, disability, or death) only after (A) giving Allegheny prior notice of such action as soon as reasonably practicable but in any case no later than thirty
(30) business days prior notice, (B) identifying and obtaining Allegheny’s approval of a suitable replacement as soon as reasonably possible prior to such transfer, reassignment or removal and (C) demonstrating to
Allegheny’s reasonable satisfaction that such action will not have an adverse impact on Service Provider’s performance of its obligations under this Agreement. If Allegheny in good faith objects to the proposed removal based on the
criteria described in this Section, the Parties shall attempt to resolve Allegheny’s concerns on a mutually agreeable basis. If the Parties have not been able to resolve Allegheny’s concerns within five (5) business days of Allegheny
communicating its concerns, Service Provider shall not remove the individual from that position. Unless otherwise agreed, Service Provider shall not transfer, reassign or remove more than *** of the Key Service Provider Personnel in any *** period.

  

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	 	(c)	Continuity of Critical Affected Personnel. Service Provider shall cause each of the Critical Affected Personnel to devote full time and effort to the provision of Services
under this Agreement during the period specified in Schedule 5A, and if not so specified, then for a minimum of *** immediately following his or her Employment Effective Date. Service Provider shall not transfer, reassign or remove any
of the Critical Affected Personnel (except as a result of voluntary resignation, involuntary termination for or without cause, illness, disability, or death) during the specified period without Allegheny’s prior approval, which shall not be
unreasonably withheld. In the event of the voluntary resignation, involuntary termination for or without cause, illness, disability or death of one of its Critical Affected Personnel during the specified period, Service Provider shall (i) give
Allegheny as much notice as reasonably possible of such development, and (ii) expeditiously identify and obtain Allegheny’s approval of a suitable replacement. 

  

	 	(d)	Retention and Succession. Service Provider shall implement and maintain a retention strategy designed to retain Key Service Provider Personnel and Critical Affected Personnel
on the Allegheny account for the prescribed period. Service Provider shall also maintain active succession plans for each of the Key Service Provider Personnel positions. Service Provider shall implement various retention strategies to retain Key
Service Provider Personnel and Critical Affected Personnel, which may include, granting stock options, awards, salary increases, recognition events and other retention and incentive programs offered to similarly situated Service Provider employees.
Upon termination or resignation of any Key Service Provider Personnel, Service Provider shall provide notice to Allegheny of such separation (but shall not be required to provide any other information as to the reason or basis for such separation)
and identify potential suitable replacements. 

  

	8.5	Service Provider Account Manager. 

  
 Service Provider shall designate a “Service Provider Account Manager” for this Allegheny engagement who, unless otherwise agreed by
Allegheny, shall maintain his or her office at 800 Cabin Hill Drive, Greensburg, Pennsylvania 15601. Except as otherwise agreed to by Allegheny, the Service Provider Account Manager shall (i) be one of the Key Service Provider Personnel;
(ii) be a full time employee of Service Provider; (iii) devote his or her full time and effort to managing the Services; (iv) not be transferred or reassigned for a minimum period of two (2) years from the initial assignment
(except as a result of voluntary resignation, involuntary termination for or without cause, illness, disability, or death); (v) serve as the single point of accountability for the Services; (vi) be the single point of contact to whom all
Allegheny communications concerning this Agreement may be addressed; (vii) have authority to act on behalf of Service Provider in all day-to-day matters pertaining to this Agreement; and (viii) have day-to-day authority for ensuring
customer satisfaction and attainment of all Service Levels. 
  

	8.6	Compensation of Service Provider Account Manager and Key Service Provider Personnel. 

  

	 	(a)	Service Provider Account Manager. At a minimum, *** of the Service Provider Account Manager’s discretionary annual incentive compensation (and not less than *** of the
Service Provider Account Manager’s total annual compensation) shall be based upon: (i) the level of customer satisfaction reflected in the periodic customer satisfaction surveys; (ii) the extent to which Service Provider has met or
exceeded the Service Levels and Service Provider’s other responsibilities and obligations under this Agreement; (iii) Service Provider’s achievement of the objectives relating to Allegheny and its businesses, as reasonably determined
by Allegheny; and (iv) Allegheny’s determination as to whether Service Provider has met the technical objectives set by the Allegheny Chief Information Officer or his or her designee. 

  

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	 	(b)	Key Service Provider Personnel. At a minimum, *** of the annual incentive compensation plus *** of all annual merit-based increases of the Service Provider Personnel filling
the Key Service Provider Personnel positions listed on Schedule 19 shall be based upon the factors set forth in Section 8.6(a) above. 

  

	 	(c)	Evaluation Input. Allegheny shall have a meaningful opportunity to provide information to Service Provider with respect to Allegheny’s evaluation of the performance of
the Service Provider Account Manager and the other Key Service Provider Personnel and such evaluation shall be considered and accorded substantial weight by Service Provider in establishing the bonus and other compensation of such individuals.

  

	8.7	Service Provider Personnel Are Not Allegheny Employees. 

  
 Except as otherwise expressly set forth in this Agreement, the Parties intend to create an independent contractor relationship and nothing in this
Agreement shall operate or be construed as making Allegheny (or the Eligible Recipients) and Service Provider partners, joint venturers, principals, joint employers, agents or employees of or with the other. No officer, director, employee, agent,
Affiliate, contractor or subcontractor retained by Service Provider to perform work on Allegheny’s behalf hereunder shall be deemed to be an officer, director, employee, agent, Affiliate, contractor or subcontractor of Allegheny or the Eligible
Recipients for any purpose. Service Provider, not Allegheny or the Eligible Recipients, has the right, power, authority and duty to supervise and direct the activities of the Service Provider Personnel and to compensate such Service Provider
Personnel for any work performed by them on the behalf of Allegheny or the Eligible Recipients pursuant to this Agreement. Service Provider, and not Allegheny or the Eligible Recipients, shall be responsible and therefore solely liable for all acts
and omissions of Service Provider Personnel, including acts or omissions constituting negligence, gross negligence, willful misconduct and/or fraud. 
  

	8.8	Replacement, Qualifications, and Retention of Service Provider Personnel. 

  

	 	(a)	Sufficiency and Suitability of Personnel. Service Provider shall assign (or cause to be assigned) sufficient Service Provider Personnel to provide the Services in accordance
with this Agreement and such Service Provider Personnel shall possess suitable competence, ability and qualifications and shall be properly educated and trained for the Services they are to perform. 

  

	 	(b)	Requested Replacement. In the event that Allegheny determines lawfully and in good faith that the continued assignment to Allegheny of any individual Service Provider
Personnel (including Key Service Provider Personnel) is not in the best interests of Allegheny or the Eligible Recipients, then Allegheny shall give Service Provider notice to that effect requesting that such Service Provider Personnel be replaced.
Service Provider, after conferring with Allegheny, shall have fifteen (15) business days following Allegheny’s request for removal of such Service Provider Personnel in which to investigate the matters forming the basis of such request,
correct any deficient performance and provide Allegheny with assurances that such deficient performance shall not recur (provided that, if requested to do so, Service Provider shall immediately remove (or cause to be removed) the individual in
question from all Allegheny sites pending completion of Service Provider’s investigation and discussions with Allegheny). If, following such 

  

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 fifteen (15) business day period, Allegheny is not reasonably satisfied with the results of Service
Provider’s efforts to correct the deficient performance and/or to ensure its non-recurrence, Service Provider shall, as soon as possible, remove and replace such Service Provider Personnel with an individual of suitable ability and
qualifications, without cost to Allegheny. Nothing in this provision shall operate or be construed to limit Service Provider’s responsibility for the acts or omission of the Service Provider Personnel, or be construed as joint employment.

  

	 	(c)	Turnover Rate and Data. Service Provider will use commercially reasonable efforts to keep the turnover rate of personnel performing the Services to a level comparable or
better than the averages for *** performing similar services, and in any case as necessary to comply with the applicable Service Levels. If Allegheny determines that the turnover rate of Service Provider Personnel on the Allegheny account is higher
than that noted above and so notifies Service Provider, Service Provider shall within ten (10) business days (i) provide Allegheny with data concerning Service Provider’s turnover rate, (ii) meet with Allegheny to discuss the
reasons for the turnover rate, and (iii) submit a proposal for reducing the turnover rate for Allegheny’s review and approval. Notwithstanding any transfer or turnover of Service Provider Personnel, Service Provider shall remain obligated
to perform the Services without degradation and in accordance with the Service Levels. 

  

	 	(d)	Restrictions on Performing Services to Competitors. Neither Service Provider nor any Subcontractor shall, without Allegheny’s prior consent, cause or permit any
Transitioned Employee who is designated in Schedule 5A as being subject to the restrictions of this Section 8.8(d), and for so long as such Transitioned Employee remains employed by Service Provider or such
Subcontractor, to perform services directly or indirectly for or market Service Provider’s services to a Direct Allegheny Competitor either while engaged in the provision of Services or during the twelve (12)-month period immediately following
the termination of his or her involvement in the provision of such Services. 

  

	 	(e)	Service Provider Personnel. Service Provider shall (i) comply with applicable Laws with respect to verifying the authorization of Service Provider Personnel to work in
any country in which they are assigned to perform Services and (ii) subject to applicable Laws, not assign to the Allegheny account any Service Provider Personnel who (A) Service Provider reasonably believes, based on the reasonable
background checks conducted by Service Provider pursuant to this Section 8.8(e), have been convicted of a felony, (B) Service Provider reasonably believes are users of illegal drugs and/or are proven substance abusers,
(C) Service Provider knows or reasonably should know, based on the reasonable background checks conducted by Service Provider pursuant to this Section 8.8(e), do not have a good credit history or (D) are otherwise
disqualified from performing their assigned work under applicable Laws. To the extent allowed by applicable Laws, and except with respect to the Transitioned Employees, Service Provider shall perform or have performed a reasonable background check,
drug test and credit check on all Service Provider Personnel assigned to work hereunder; provided that, if a satisfactory background check was completed in connection with the hiring of such Service Provider Personnel by Service Provider, it need
not be repeated. Service Provider Personnel who do not meet criteria acceptable to Allegheny shall not be assigned to work hereunder. 

  

 Page 43 of 137 

	8.9	Training/Career Opportunities. 

  
 Service Provider shall offer training, skills development and career growth opportunities to Transitioned Employees that are at least as favorable as
those offered generally to its similarly situated employees. 
  

	8.10	Conduct of Service Provider Personnel. 

  

	 	(a)	Conduct and Compliance. While at Allegheny Sites or Allegheny Facilities, Service Provider Personnel shall (i) comply with the Allegheny Rules and other rules and
regulations regarding personal and professional conduct generally applicable to personnel at such Allegheny Sites (and communicated to Service Provider in writing or by any other means generally used by Allegheny to disseminate such information to
its employees or contractors), (ii) comply with reasonable requests of Allegheny or the Eligible Recipients personnel pertaining to personal and professional conduct, (iii) attend workplace training offered by Allegheny and/or the Eligible
Recipients at Allegheny’s request, and (iv) otherwise conduct themselves in a businesslike and professional manner. 

  

	 	(b)	Identification of Service Provider Personnel. All Service Provider Personnel shall clearly identify themselves as Service Provider Personnel and not as employees of Allegheny
and/or the Eligible Recipients. This shall include any and all communications, whether oral, written or electronic. Each Service Provider Personnel shall wear a badge indicating that he or she is employed by Service Provider or its Subcontractors
when at an Allegheny Site or Facility. Service Provider Personnel will be required to display an Allegheny badge while at an Allegheny Facility or Allegheny Site, such badge will be clearly marked with the words “Contractor,” on the front
of the badge in an offsetting color to the badge background, to indicate that the Service Provider Personnel are not an employee of Allegheny or an Eligible Recipient. 

  

	 	(c)	Restriction on Marketing Activity. Except for marketing representatives designated in writing by Service Provider to Allegheny, none of the Service Provider Personnel shall
conduct any marketing activities to Allegheny or Eligible Recipient employees at Allegheny Facilities or sites (including marketing of any New Services), other than, subject to Section 13.4, reporting potential marketing
opportunities to Service Provider’s designated marketing representatives. 

  

	8.11	Substance Abuse. 

  

	 	(a)	Employee Removal. To the extent permitted by applicable Laws, Service Provider shall immediately remove (or cause to be removed) any Service Provider Personnel who is known
to be or reasonably suspected of engaging in substance abuse while at an Allegheny Facility or Site, in an Allegheny vehicle or while performing Services. In the case of reasonable suspicion, such removal shall be pending completion of the
applicable investigation. Substance abuse includes the sale, attempted sale, possession or use of illegal drugs, drug paraphernalia, or, to the extent not permitted on at Allegheny Facilities or Allegheny Sites, alcohol, or the misuse of
prescription or non-prescription drugs. 

  

	 	(b)	Substance Abuse Policy. Service Provider represents, warrants and covenants that it has and will maintain substance abuse policies, in each case in conformance with
applicable Laws, and Service Provider Personnel will be subject to such policies. Service Provider represents, warrants and covenants that it shall require its Subcontractors who have 

  

 Page 44 of 137 

 become Subcontractors after the Effective Date and Affiliates providing Services to have and maintain
such policy in conformance with applicable Law and to adhere to this provision. 
  

	8.12	Union Agreements and WARN Act. 

  

	 	(a)	Notice by Service Provider. Service Provider shall provide Allegheny not less than ninety (90) days’ notice of the expiration of any collective bargaining agreement
with unionized Service Provider Personnel if the expiration of such agreement or any resulting labor dispute could potentially interfere with or disrupt the business or operations of Allegheny or an Eligible Recipient or impact Service
Provider’s ability to timely perform its duties and obligations under this Agreement. 

  

	 	(b)	WARN Act Commitment. Service Provider shall not, for a period of sixty (60) days after the Employment Effective Date, cause any of the Transitioned Employees to suffer
“employment loss” as that term is construed under the Worker Adjustment and Retraining Notification Act (“WARN Act”), if such employment loss could reasonably be anticipated to create any liability for Allegheny, the
Eligible Recipients, or its or their Affiliates, under the WARN Act with respect to any such Transitioned Employees, unless Service Provider delivers notices under the WARN Act in a manner and at a time such that Allegheny, the Eligible Recipients,
or its or their Affiliates bear no liability with respect thereto. 

  

	8.13	Directed Allegheny Employees. 

  

	 	(a)	Directed Allegheny Employees. Allegheny shall make available to Service Provider for use in Service Provider’s performance of Services the employees of Allegheny listed
on Schedule 31 (so long as they remain employees with Allegheny or an Eligible Recipient and are not unavailable due to reasons beyond Allegheny’s reasonable control) for the period commencing on the Commencement Date and
extending through the date specified for each such employee on Schedule 31 (such period with respect to each such employee, the “Directed Employee Period” and each such employee during such respective period, a
“Directed Allegheny Employee”). *** Service Provider shall provide direction to Allegheny management personnel who will instruct Directed Allegheny Employees to perform activities in connection with Service Provider’s
performance of the Services in a manner consistent with the technical direction provided by Service Provider. Service Provider shall not have authority to hire, fire, impose discipline or otherwise to take personnel related actions with respect to
the Directed Allegheny Employees. The Parties agree that no employer and employee relationship is to be created between Service Provider and the Directed Allegheny Employees, and further that no employee benefits available to employees of Service
Provider shall accrue to the Directed Allegheny Employees. Service Provider will at all times exercise its right to provide Allegheny management with technical direction regarding the activities of the Directed Allegheny Employee in accordance with
Allegheny’s policies, and in consultation, as necessary, with the Allegheny Contract Executive or his/her designee. In respect of the Directed Allegheny Employees, Service Provider shall not be responsible for implementing and administering
Allegheny human resources policies, practices or procedures, including without limitation those addressing hiring, compensation, promotions, transfers, terminations, employment related complaints, or general career development and performance
management. Deficient performance by any Directed Allegheny Employee while performing a function under Service Provider’s direction shall not constitute a failure by Allegheny to perform any of its obligations under this Agreement, and shall
not 

  

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 excuse Service Provider from any of its obligations under this Agreement. Other terms applicable to the
Directed Allegheny Employees shall otherwise be as provided in Schedule 31. 
  

	 	(b)	***. 

  

	9.	SUPPLIER RESPONSIBILITIES 

  

	9.1	Policy and Procedures Manual. 

  

	 	(a)	Delivery and Contents. As part of the Services, and at no additional cost to Allegheny, Service Provider shall deliver to Allegheny for its review, comment and approval
(i) an outline of the topics, including the topics in Schedule 6B, to be addressed in a management policy and procedures manual for each Service Category within thirty (30) days after the Commencement Date, (ii) a final
draft of such policy and procedures manual within ninety (90) days after the Commencement Date (the “Policy and Procedures Manual”), and (iii) an update of the Policy and Procedures Manual within 180 days after the
Commencement Date to incorporate the changes specific to the mode of operations after the changes contemplated by the IT Transformation Plan are in effect. The delivery requirements described are in addition to the more detailed delivery
requirements specified in Schedule 6B. At a minimum, the Policy and Procedures Manual shall include the following: 

  

	 	(i)	a detailed description of the Services to the extent not described in Schedule 2 and the manner in which each will be performed by Service Provider, including (A) the
Equipment, Software, and Systems to be procured, operated, supported or used; (B) documentation (including operations manuals, user guides, specifications, policies/procedures and disaster recovery plans) providing further details regarding the
Services; (C) the specific activities to be undertaken by Service Provider in connection with each Service, including, where appropriate, the direction, supervision, monitoring, staffing, reporting, planning and oversight activities to be
performed by Service Provider under this Agreement; (D) the checkpoint reviews, testing, acceptance, controls and other procedures to be implemented and used to assure service quality; and (E) the Allegheny-approved processes,
methodologies and controls to be implemented and used by Service Provider to support Allegheny’s compliance with GAAP, where applicable, the Sarbanes-Oxley Act of 2002, and any and all applicable Laws, consistent with Allegheny’s
interpretations and control objectives (which will take into consideration information provided by Service Provider); 

  

	 	(ii)	the procedures for Allegheny/Service Provider interaction and communication, including (A) call lists; (B) procedures for and limits on direct communication by Service
Provider with Allegheny Personnel (excluding Directed Allegheny Employees); (C) problem management and escalation procedures; (D) priority and project procedures; (E) Acceptance testing and procedures; (F) Quality Assurance
procedures and checkpoint reviews; (G) the Project formation process and implementation methodology; and (H) annual and quarterly financial objectives, budgets, and performance goals; and 

  

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	 	(iii)	practices and procedures addressing such other issues and matters as Allegheny shall reasonably require relating to the Services. 

  
 To the extent not in direct conflict with a specific requirement in this
Agreement and the Schedules, Service Provider shall incorporate Allegheny’s then-current policies and procedures in the Policy and Procedures Manual to the extent it is directed to do so by Allegheny; ***. 
  

	 	(b)	Revision and Maintenance. Service Provider shall incorporate any comments or suggestions of Allegheny into the Policy and Procedures Manual and shall deliver a final revised
version to Allegheny for its approval within fifteen (15) days of its receipt of such comments and suggestions. The Policy and Procedures Manual will be delivered and maintained by Service Provider in hard copy and electronic formats and will
be accessible electronically to Allegheny management and Authorized Users in a manner consistent with Allegheny’s security policies. 

  

	 	(c)	Compliance. Service Provider shall perform the Services in accordance with Allegheny’s requirements (which will take into consideration information provided by Service
Provider) as to GAAP and the Sarbanes-Oxley Act of 2002, and any and all applicable Laws and Allegheny’s then-current policies and procedures until the Policy and Procedures Manual is finalized and agreed upon by the Parties. Thereafter,
Service Provider shall perform the Services in accordance with the Policy and Procedures Manual. In the event of a conflict between the provisions of this Agreement and the Policy and Procedures Manual, the provisions of this Agreement shall control
unless the Parties expressly agree otherwise and such agreement is set forth in the relevant portion of the Policy and Procedures Manual. 

  

	 	(d)	Modification and Updating. Service Provider shall promptly modify and update the Policy and Procedures Manual monthly to reflect changes in the operations or procedures
described therein and to comply with Allegheny Standards, the Technology and Business Process Plan and Strategic Plans as described in Section 9.5. Service Provider shall provide the proposed changes in the manual to Allegheny for
review, comment and approval. To the extent such change could (i) increase Allegheny’s total costs of receiving the Services, (ii) require material changes to the facilities, systems, software or equipment of Allegheny and/or the
Eligible Recipients, (iii) have an adverse impact on the functionality, interoperability, performance, accuracy, speed, responsiveness, quality or resource efficiency of the Services, or (iv) violate or be inconsistent with the Allegheny
Standards, the Technology and Business Process Plan or Strategic Plans, Service Provider shall not implement such change without first obtaining Allegheny’s approval, which Allegheny may withhold in its sole discretion. For the avoidance of
doubt, Allegheny will not reject any modification or update to the Policy and Procedures Manual that is necessary to make the Policy and Procedures Manual consistent with the Allegheny Standards, the Technology and Business Process Plan or Strategic
Plans, as each have been approved by Allegheny. 

  

	 	(e)	Annual Review. The Parties shall meet to perform a formal annual review of each Policy and Procedures Manual on each anniversary of the Commencement Date.

  

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	9.2	Reports. 

  

	 	(a)	Reports. Service Provider shall provide Allegheny with reports pertaining to the performance of the Services and Service Provider’s other obligations under this
Agreement sufficient to permit Allegheny to monitor and manage Service Provider’s performance (“Reports”). The Reports to be provided by Service Provider at no additional charge shall include those described in Schedule
13 at the frequencies provided therein, as well as those provided by Allegheny in connection with a Service Category prior to the Commencement Date. All Reports listed on Schedule 13 shall be provided to Allegheny as part of
the Services and at no additional charge to Allegheny. In addition, from time to time, Allegheny may identify additional Reports to be generated by Service Provider and delivered to Allegheny on an ad hoc or periodic basis. If Service
Provider can generate such additional reports using Service Provider Personnel, Systems and Software then-assigned to provide the Services without degradation of Services or Service Levels, Service Provider will do so at no additional charge. The
Reports described in Schedule 13 and, to the extent reasonably possible, all other Reports provided under this Section 9.2, shall be delivered to Allegheny (i) by secure on-line connection
in an electronic format capable of being accessed by Microsoft Office components and downloadable by Allegheny, with the information contained therein capable of being displayed graphically and accessible from a web browser, and (ii) in
traditional printed form. 

  

	 	(b)	Back-Up Documentation. As part of the Services, Service Provider shall provide Allegheny with such documentation and other information available to Service Provider as may be
reasonably requested by Allegheny from time to time in order to verify the accuracy of the Reports provided by Service Provider. In addition, Service Provider shall provide Allegheny with all documentation and other information reasonably requested
by Allegheny from time to time to verify that Service Provider’s performance of the Services is in compliance with the Service Levels and this Agreement. 

  

	 	(c)	Correction of Errors. As part of the Services and at no additional charge to Allegheny, Service Provider shall promptly correct any errors or inaccuracies in or with respect
to the Reports, or the information or data contained in such Reports, caused by Service Provider or its agents, Subcontractors, or Managed Third Parties. 

  

	9.3	Governance Model; Meetings. 

  

	 	(a)	Governance Model. The Parties shall manage their relationship under this Agreement using the governance model in Schedule 6. The Parties shall use commercially
reasonable efforts to complete and agree upon Schedule 6 within thirty (30) days after the Effective Date. 

  

	 	(b)	Meetings. During the Term, representatives of the Parties shall meet periodically or as requested by Allegheny to discuss matters arising under this Agreement, including any
such meetings provided for under the Transition Plan. Each Party shall bear its own costs in connection with the attendance and participation of such Party’s representatives in such meetings. Such meetings shall include, at a minimum, the
following: 

  

	 	(i)	a periodic meeting at least monthly to review performance and monthly reports, planned or anticipated activities and changes that might impact performance, and such other matters as
appropriate; 

  

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	 	(ii)	a quarterly management meeting to review the monthly reports, review Service Provider’s overall performance under the Agreement, review progress on the resolution of issues,
provide a strategic outlook for Allegheny’s and the Eligible Recipients’ information systems requirements, and discuss such other matters as appropriate; 

  

	 	(iii)	a meeting associated with the transition and ongoing provision of the Services, quarterly during the first year of the Term and semi-annually thereafter; 

 

	 	(iv)	a quarterly meeting of senior management of both Parties to review relevant contract and performance issues; 

  

	 	(v)	a periodic meeting of management of both Parties in which Service Provider will (A) explain how the Systems that Service Provider operates in connection with the provision of
the Services work and are operated, (B) explain how the Services are provided at a management level and at such additional level of detail as Allegheny may reasonably request, (C) provide such training and documentation as Allegheny may
require for Allegheny to be able to direct the operation of the Services; and 

  

	 	(vi)	such other meetings of Allegheny and Service Provider Personnel, including senior management of Service Provider, as Allegheny may reasonably request. 

  

	 	(c)	Agenda and Minutes. For each such meeting, upon Allegheny request, Service Provider shall prepare and distribute an agenda, which will incorporate the topics designated by
Allegheny. Service Provider shall distribute such agenda in advance of each meeting so that the meeting participants may prepare for the meeting. In addition, upon Allegheny request, Service Provider shall record and promptly distribute minutes for
every meeting for review and approval by Allegheny. 

  

	 	(d)	Authorized User and Eligible Recipient Meetings. Service Provider shall notify the Allegheny Contract Executive in advance of scheduled meetings with Authorized Users or
Eligible Recipients (other than meetings pertaining to the provision of specific Services on a day-to-day basis) and shall invite the Allegheny Contract Executive to attend such meetings or to designate a representative to do so.

  

	9.4	Quality Assurance and Internal Controls. 

  

	 	(a)	Service Provider shall develop and implement Quality Assurance and internal control processes and procedures, including implementing tools and methodologies, to ensure that the
Services are performed in an accurate and timely manner, in accordance with(i) the Service Levels and other requirements of this Agreement, (ii)***(iii) the Laws applicable to Allegheny and the Eligible Recipients ***and
(iv) industry and sound utility practice standards applicable to Allegheny and the Eligible Recipients and the performance of the Services. Such processes, procedures and controls shall include verification, checkpoint reviews, testing,
acceptance, and other procedures for Allegheny to assure the quality and timeliness of Service Provider’s performance. Without limiting the generality of the foregoing, Service Provider will: 

  

	 	(i)	Maintain a strong control environment in day-to-day operations, to assure that the following fundamental control objectives are met: (1) operational information is valid,
complete and accurate; (2) operations are performed efficiently and achieve effective results, consistent with the requirements of this Agreement; (3) assets are safeguarded; and (4) actions and decisions of the organization are in
compliance with Laws; 

  

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	 	(ii)	Build the following basic control activities into work processes: (1) accountability clearly defined and understood; (2) access properly controlled; (3) adequate
supervision; (4) policies, procedures, and responsibilities documented; (5) adequate training and education to Service Provider Personnel (6) adequate separation of duties; and (7) recorded assets compared with existing assets;

  

	 	(iii)	Develop and execute a process to ensure periodic control self-assessments are performed with respect to all Services; 

  

	 	(iv)	Maintain an internal audit function to sufficiently monitor the processes and Systems used to provide the Services (i.e., perform audits, track control measures, communicate status
to management, drive corrective action, etc.); 

  

	 	(v)	Conduct investigations of suspected fraudulent activities within Service Provider’s organization that impact or could impact Allegheny or the Eligible Recipients. Service
Provider shall promptly notify Allegheny of any such suspected fraudulent activity and the results of any such investigation as they relate to Allegheny or the Eligible Recipients. At Service Provider’s request, Allegheny shall provide
reasonable assistance to Service Provider in connection with any such investigation; and 

  

	 	(vi)	Comply with the Allegheny and the FERC Code of Conduct Rules. 

  

	 	(b)	Service Provider shall submit such processes, procedures and controls to Allegheny for its review, comment and approval within forty-five (45) days after the Commencement Date
and shall use commercially reasonable efforts to finalize such processes, procedures and controls and obtain Allegheny’s final approval within ninety (90) days after the Commencement Date. Upon Allegheny’s approval, such processes and
procedures shall be included in the Policy and Procedures Manual. Prior to the approval of such processes and procedures by Allegheny, Service Provider shall adhere strictly to Allegheny’s then current policies procedures, and controls. No
failure or inability of the quality assurance procedures to disclose any errors or problems with the Services shall excuse Service Provider’s failure to comply with the Service Levels and other terms of this Agreement. 

 

	9.5	Processes, Procedures, Architecture, Standards and Planning. 

  

	 	(a)	Service Provider Support. As requested by Allegheny, Service Provider shall assist Allegheny on an on-going basis in defining (A) information technology, procurement,
and/or inventory management and other standards, policies, practices, processes, procedures and controls to be adhered to and enforced by Service Provider in the performance of the Services and (B) the associated IT technologies architectures,
standards, products and systems to be provided, operated, managed, supported and/or used by Service Provider in connection therewith (collectively, the “Allegheny Standards”). 

  

 Page 50 of 137 

 Service Provider also shall assist Allegheny on an annual basis in preparing Strategic Plans and
short-term implementation plans. The assistance to be provided by Service Provider shall include: (i) active participation with Allegheny representatives on permanent and ad hoc committees and working groups addressing such issues;
(ii) assessments of the then-current Allegheny Standards at a level of detail sufficient to permit Allegheny to make informed business decisions; (iii) analyses of the appropriate direction for such Allegheny Standards in light of business
priorities, business strategies, competitive market forces, and changes in technology; (iv) the provision of information to Allegheny regarding Service Provider’s technology, business processes and telecommunications strategies for its own
business; and (v) recommendations regarding standards, processes, procedures and controls and associated technology architectures, standards, products and systems. With respect to each recommendation, Service Provider shall provide the
following at a level of detail sufficient to permit Allegheny to make an informed business decision: (1) the projected cost to Allegheny and the Eligible Recipients and cost/benefit analyses; (2) the changes, if any, in the personnel and
other resources Service Provider, Allegheny and/or the Eligible Recipients will require to operate and support the changed environment; (3) the resulting impact on the total costs of Allegheny and the Eligible Recipients; (4) the expected
performance, quality, responsiveness, efficiency, reliability, security risks and other service levels; and (5) general plans and projected time schedules for development and implementation. Any assistance provided by Service Provider under
this Section 9.5(a), (d) or (e) shall be at no additional charge beyond the Charges specified in Schedule 4 for the Services, ***. 
  

	 	(b)	Service Provider Familiarity with Allegheny Standards. Service Provider will be informed as to the Allegheny Standards as of the Commencement Date to the extent necessary for
Service Provider to perform the Services in compliance with the requirements of this Agreement, and will otherwise be fully informed as to the Allegheny Standards applicable to the Services within sixty (60) days following the Effective Date,
in each case through the written materials provided by Allegheny, through Service Provider’s due diligence and through Service Provider’s hiring of the Transitioned Employees. Service Provider shall be responsible, consistent with the
preceding sentence, for documenting the Allegheny Standards in the applicable Policy and Procedures Manual in accordance with Section 9.1. Additions, deletions or modifications to the Allegheny Standards shall be communicated in
writing by Allegheny to Service Provider. 

  

	 	(c)	Allegheny Authority and Service Provider Compliance. Allegheny shall have final authority to promulgate Allegheny Standards and Strategic Plans and to modify or grant waivers
from such Allegheny Standards and Strategic Plans. Service Provider shall (i) comply with and implement the Allegheny Standards and Strategic Plans in providing the Services, (ii) work with Allegheny to enforce the Allegheny Standards and
Strategic Plans, (iii) modify the Services as and to the extent necessary and to a schedule to conform to such Allegheny Standards and Strategic Plans, *** and (iv) obtain Allegheny’s prior written approval for any deviations from
such Allegheny Standards and Strategic Plans. ***. 

  

	 	(d)	Financial, Forecasting and Budgeting Support. To support Allegheny’s forecasting and budgeting processes, Service Provider shall provide the following processes
information regarding the costs to be incurred by Allegheny and/or the Eligible Recipients in connection with the Services and the cost/benefit to Allegheny and/or the Eligible Recipients associated therewith: (i) actual and forecasted
utilization of Resource Units; (ii) actual and forecasted changes in the total cost or resource utilization of Allegheny and the 

  

 Page 51 of 137 

 Eligible Recipients associated with changes to the environment; and (iii) opportunities to modify
or improve the Services, to reduce the Charges, Pass-Through Expenses or retained expenses incurred by Allegheny. Such information shall be provided at Allegheny’s request and in accordance with the schedule established by Allegheny.

  

	 	(e)	Technology and Business Process Plan. Service Provider shall develop and implement a technology and business process plan that is consistent with the Allegheny Standards and
Strategic Plan, and (where applicable) the Transformation Plan, and that shows how Service Provider will provide the Services to enable Allegheny to achieve the Strategic Plan objectives and to implement and support Allegheny’s business,
information technology, procurement, and/or inventory management objectives and strategies (“Technology and Business Process Plan”). The development of the Technology and Business Process Plan will be an iterative process that
Service Provider shall carry out in consultation with Allegheny. The timetable for finalization of the Technology and Business Process Plan shall be set each year having regard to the timetable for the Strategic Plan. 

  

	 	(i)	Process. The process for developing and approving the Technology and Business Process Plan shall be as follows. Service Provider shall provide a draft Technology and Business
Process Plan each year that is consistent with the Allegheny Standards and Strategic Plan, and (where applicable) the Transformation Plan, and that includes multi-year implementation plans to achieve multi-year objectives. Allegheny shall review the
draft Technology and Business Process Plan and provide requested amendments. Service Provider shall incorporate any such amendments, unless it reasonably believes that any requested amendment would not assist Allegheny to achieve its objectives and
strategies. *** Allegheny and Service Provider shall escalate any disagreements about requested amendments to the draft Technology and Business Process Plan in accordance with the dispute resolution procedure in Article 19. Following
approval by Allegheny, the draft Technology and Business Process Plan will replace the previous plan. Approval of the Technology and Business Process Plan by Allegheny shall not relieve Service Provider of any obligation under this Agreement in
relation to its provision of the Services. 

  

	 	(ii)	Contents. In the Technology and Business Process Plan, Service Provider shall, among other things, include plans for: (A) refreshing Equipment and Software (consistent
with the refresh cycles defined in defined in this Agreement or its Schedules); (B) adopting new technologies and business processes as part of the Technology and Business Process Evolution of the Services, as defined in this Agreement; and
(C) maintaining flexibility as described in Section 9.17. In the Technology and Business Process Plan, Service Provider shall also present implementation plans for the achievement of the Strategic Plan and the Allegheny
Standards. 

  

	 	(iii)	Compliance and Reporting. Service Provider shall comply with the Technology and Business Process Plan at all times, unless Allegheny agrees to depart from the Technology and
Business Process Plan. Any such agreement to depart from the Technology and Business Process Plan from the date on which it is signed by Allegheny will not relieve Service Provider of its responsibilities under the previous plan prior to the date of
such agreement. ***. 

  

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	9.6	Change Control. 

  

	 	(a)	Compliance with Change Control Procedures. In making any change in the information technology, application design and maintenance, procurement, and/or inventory management or
other standards, processes, procedures and controls or associated IT technologies architectures, standards, products, Software, Equipment, Systems, Services or Materials provided, operated, managed, supported or used in connection with the Services,
Service Provider shall comply with the change control procedures specified in the Policy and Procedures Manual (“Change Control Procedures”). The Policy and Procedures Manual shall contain a procedure that allows Allegheny to
exercise the approval rights in this Section and complies with the following requirements: 

  

	 	(i)	Impact Assessment. If Service Provider desires to make any change, upgrade, replacement or addition that may have a material adverse impact or require material changes as
described in Section 9.6(c) or materially increase the risk of Service Provider not being able to provide the Services in accordance with this Agreement or violate or be inconsistent with Allegheny Standards or Strategic Plans,
then Service Provider shall prepare a written risk assessment and mitigation plan: (1) describing in detail the nature and extent of such adverse impact or risk; (2) describing any benefits, savings or risks to Allegheny or the Eligible
Recipients associated with such change; and (3) proposing strategies to mitigate any adverse risks or impacts associated with such change and, after consultation and agreement with Allegheny, implement the plan. 

  

	 	(ii)	Testing. Each time that Service Provider makes a material change (i.e., more than routine maintenance and like-for-like changes in the environment) to the Software,
Equipment, Systems, Services or Materials Service Provider shall perform testing at a reasonable and mutually agreed level of detail to ensure the change will not have an adverse impact on the costs, business, or environment of Allegheny or an
Eligible Recipient or on the functionality interoperability, performance, accuracy, speed, legality, responsiveness, quality or resource efficiency of, the Services, including user acceptance testing. 

  

	 	(iii)	Prior to making any change or using any new (e.g., not tested in or for the Allegheny environment) Software, Equipment or System to provide the Services, Service Provider shall have
verified by appropriate testing that the change or item has been properly installed, is operating in accordance with its specifications, is performing its intended functions in a reliable manner and is compatible with and capable of operating as
part of the Allegheny environment. This obligation shall be in addition to any unit testing done by Service Provider as part of routine deployment or installation of Software or Equipment. 

  

	 	(b)	Financial Responsibility For Changes. Unless otherwise set forth in this Agreement, including specified in Schedule 2 or 4B, or approved in
accordance with Section 9.6(c) or otherwise, Service Provider shall bear all charges, fees and costs associated with any change desired by Service Provider, including all charges, fees and costs associated with (i) the
design, installation, implementation, testing and rollout of such change, (ii) any modification or enhancement to, or substitution for, any impacted business process or associated Software, Equipment, System, Services or Materials,
(iii) any increase in the 

  

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 cost to Allegheny or the Eligible Recipients of operating, maintaining or supporting any impacted
business process or associated Software, Equipment, System, Services or Materials, and (iv) subject to Section 9.6(h), any increase in Resource Unit usage resulting from such change. 
  

	 	(c)	Allegheny Approval – Cost, Adverse Impact. Service Provider shall make no change which will (i) increase Allegheny’s total cost of receiving the Services,
(ii) require material changes to, or have an adverse impact on, Allegheny’s or an Eligible Recipient’s business, operations, facilities, business processes, systems, software, utilities, tools or equipment (including those provided,
managed, operated, supported and/or used on their behalf by Allegheny Third Party Contractors), (iii) require Allegheny or the Eligible Recipients to install, at their expense, a new version, release, Upgrade of, or replacement for, any
Software or Equipment or to modify any Software or Equipment, (iv) have an adverse impact on the functionality, interoperability, performance, accuracy, speed, responsiveness, quality or resource efficiency of the Services, (v) have an
adverse impact on any Applications run by Allegheny or the Eligible Recipients, (vi) have an adverse impact on Service Provider’s ability to adequately deliver the Services, (vii) have an adverse impact on the cost, either actual or
planned, to Allegheny of terminating all or any part of the Services or exercising its right to in-source or use third parties, (viii) have an adverse impact on Allegheny’s or an Eligible Recipient’s environment (including its
flexibility to deal with future changes, interoperability and its stability), (ix) introduce new technology to (A) Allegheny’s or an Eligible Recipient’s environment or business or (B) Service Provider’s environment, to
the extent that such introduction has or may have an adverse impact on Allegheny’s or an Eligible Recipient’s environment, (x) have an adverse impact on the functionality, interoperability, performance, accuracy, speed,
responsiveness, quality, cost or resource efficiency of Allegheny’s Retained Systems and Business Processes, or (xi) violate or be inconsistent with Allegheny Standards or Strategic Plans as specified in Section 9.5,
without first obtaining Allegheny’s approval, which approval Allegheny may withhold in its sole discretion. If Service Provider desires to make such a change, it shall provide to Allegheny a written proposal describing in detail the extent to
which the desired change may affect the functionality, performance, price or resource efficiency of the Services and any benefits, savings or risks to Allegheny or the Eligible Recipients associated with such change. 

  

	 	(d)	Information for Exercise of Strategic Authority. In order to facilitate Allegheny’s strategic control pursuant to Section 9.5, Service Provider will
provide Allegheny with such information as Allegheny shall reasonably require prior to making any proposed change. Such information shall include, at a minimum, a description of the proposed rights of Allegheny and the Eligible Recipients with
respect to ownership and licensing (including any related restrictions) relating to such Software, Equipment or other technology or Materials. Such description shall include the license fees, maintenance fees and/or purchase or lease terms (if any)
for use of such Software, Equipment or other technology or Materials by Allegheny, the Eligible Recipients and their respective third party contractors upon termination or expiration of the Term and any limitations or conditions on such use.

  

	 	(e)	Temporary Emergency Changes. Notwithstanding the foregoing, Service Provider may make temporary changes required by an emergency if it has been unable to contact the
Allegheny Contract Executive or his or her designee to obtain approval after making reasonable efforts. Service Provider shall document and report such emergency changes to Allegheny not later than the next business day after the change is made.
Such changes shall not be implemented on a permanent basis unless and until approved by Allegheny. 

  

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	 	(f)	Implementation of changes. Service Provider will schedule and implement all changes so as not to (i) disrupt or adversely impact the business or operations of Allegheny
or the Eligible Recipients, (ii) degrade the Services then being received by them, or (iii) interfere with their ability to obtain the full benefit of the Services. 

  

	 	(g)	Planning and Tracking. On a monthly basis, Service Provider will prepare a rolling quarterly “look ahead” schedule for ongoing and planned changes for the next
three (3) months. The status of changes will be monitored and tracked by Service Provider against the applicable schedule. 

  

	 	(h)	Comparisons. For any change, Service Provider shall, upon Allegheny’s request, perform a comparison at a reasonable and mutually agreed level of detail, between the
amount of Resource Units required to perform a representative sample of the Services being performed for Allegheny and the Eligible Recipients immediately prior to the change and immediately after the change. Allegheny shall not be required to pay
for increased Resource Unit usage due to a change except to the extent that such change is requested or approved by Allegheny after notice from Service Provider of such increased Resource Unit usage. 

  

	9.7	Software Currency. 

  

	 	(a)	Currency of Software. Subject to and in accordance with Sections 6.4, 9.5, 9.6, 9.7(c) and Schedule 4, Service Provider will
maintain reasonable currency, in compliance at least with the currency requirements set forth in Schedule 2.2, for Software for which it is financially responsible under this Agreement and to provide maintenance and support for new
releases and versions of Software for which it is operationally responsible. At Allegheny’s direction, Service Provider shall operate multiple releases or versions of Software to the extent multiple versions are supported by Allegheny prior to
the Commencement Date or as set forth in Schedule 2.2, without any increase in the Monthly Base Charges. ***. In addition, unless otherwise directed by Allegheny, (A) Service Provider shall keep Software within release levels
supported by the appropriate third party vendor to ensure compatibility with other Software or Equipment components of the Systems and of Allegheny’s Retained Systems and Business Processes, unless otherwise specified in Schedule
4F, and (B) Service Provider shall install Minor Releases promptly or, if earlier, as requested by Allegheny as such Minor Releases become commercially available. ***. 

  

	 	(b)	Evaluation and Testing. Prior to installing a new Major Release or Minor Release, Service Provider shall evaluate and test such Release to verify that it will perform in
accordance with this Agreement and the Allegheny Standards and Strategic Plans and that it will not (i) increase Allegheny’s total cost of receiving the Services, (ii) require material changes to Allegheny’s or the Eligible
Recipient’s business, facilities, systems, software or equipment, (iii) adversely impact the functionality, interoperability, performance, accuracy, speed, responsiveness, quality or resource efficiency of the Services, or
(iv) violate or be inconsistent with Allegheny Standards or Strategic Plans or applicable Laws. The evaluation and testing performed by Service Provider shall be at least consistent with the reasonable and accepted industry norms applicable to
the performance of such Services and shall be at least as rigorous and comprehensive as the evaluation and testing usually performed by highly qualified service providers under such circumstances. 

  

 Page 55 of 137 

	 	(c)	Approval by Allegheny. Notwithstanding Section 9.7(a), Service Provider shall confer with Allegheny prior to installing any Major Release or Minor Release,
shall provide Allegheny with the results of its testing and evaluation of such Release and a detailed implementation plan and shall not install such Release if directed not to do so by Allegheny; provided that Service Provider will be provided
relief from meeting any affected Service Levels due to Allegheny’s decision not to install such Release subject to Section 9.7(d). Where specified by Allegheny, Service Provider shall not install new Software releases or make
other Software changes until Allegheny has completed and provided formal signoff on successful user acceptance testing. Service Provider shall not install new Software releases or make other Software changes if doing so would require Allegheny or
the Eligible Recipients to install new releases of, replace, or make other changes to Applications Software or other Software for which Allegheny is financially responsible unless Allegheny consents to such change. Service Provider shall install,
operate and support multiple versions of the same Software ***. 

  

	 	(d)	Allegheny Refresh Delay or New Software***. 

  

	9.8	Network Configuration Data. 

  
 Service Provider (i) shall provide Allegheny (and its third party vendors) with network configuration data pertinent to Allegheny’s and/or the
Eligible Recipients’ use of the network supported by Service Provider; and (ii) hereby grants to Allegheny (and its third party vendors) the unlimited right to use such data in connection with businesses of Allegheny and the Eligible
Recipients. 
  

	9.9	Specialized Skills and Resources; Disagreements Regarding New Services. 

  

	 	(a)	Upon Allegheny’s request, Service Provider shall provide Allegheny and the Eligible Recipients with prompt access to Service Provider’s specialized services, personnel and
resources pertaining to information technology, procurement, and/or inventory management standards, processes and procedures and associated software, equipment and systems on an expedited basis taking into account the relevant circumstances (the
“Specialized Services”). The Parties acknowledge that the provision of such Specialized Services may, in some cases, constitute New Services for which Service Provider is entitled to additional compensation, but in no event shall
Service Provider be entitled to any additional compensation for New Services under this subsection unless the Allegheny Contract Executive and Service Provider Account Manager, or their authorized designee, expressly agree upon such additional
compensation or Service Provider’s entitlement to additional compensation is established through the dispute resolution process. 

  

	 	(b)	If Allegheny authorizes Service Provider to proceed with any work *** but the Parties disagree as to whether such work constitutes New Services, Service Provider shall proceed with
such work and the disagreement shall be submitted to dispute resolution pursuant to Article 19. At Service Provider’s request, Allegheny shall immediately escalate the dispute arising from this Section 9.9(b) to
Allegheny’s Vice President and Controller in advance of Service Provider being required to proceed with the Services in dispute. 

  

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	9.10	Audit Rights. 

  

	 	(a)	Contract Records. Service Provider shall, and shall cause its Subcontractors and suppliers to, maintain complete and accurate records of and supporting documentation for all
Charges, all Allegheny Data and all transactions, authorizations, changes, implementations, soft document accesses, reports, filings, returns, analyses, procedures, controls, records, data or information created, generated, collected, processed or
stored by Service Provider pertinent or related to the Services (“Contract Records”). Service Provider shall maintain such Contract Records in accordance with applicable Laws. Service Provider shall retain Contract Records in
accordance with Allegheny’s record retention policy, as modified from time to time*** in writing, during the Term and any Termination Assistance Services period and thereafter through the end of the second full calendar year after the calendar
year in which Service Provider stopped performing Services (including Termination Assistance Services requested by Allegheny under Section 4.4) (the “Audit Period”). 

  

	 	(b)	Operational Audits. During the Audit Period, and upon reasonable prior notice, Service Provider shall, and shall cause its Subcontractors and suppliers to, provide to
Allegheny (and internal and external auditors, inspectors, regulators and other representatives that Allegheny may designate from time to time, including customers, vendors, licensees and other third parties to the extent Allegheny or the Eligible
Recipients are legally or contractually obligated to submit to audits by such entities) access at reasonable hours to Service Provider Personnel, to the facilities at or from which Services are then being provided and to Service Provider records and
other pertinent information, all to the extent relevant to the Services and Service Provider’s obligations under this Agreement. Such access shall be provided for the purpose of performing audits and inspections, to (i) verify the
integrity of Allegheny Data, (ii) examine the systems that process, store, support and transmit that data, (iii) examine the internal controls (e.g., information technology, procurement, and/or inventory management controls, organizational
controls, input/output controls, system modification controls, processing controls, system design controls, and access controls) and the security, disaster recovery and back-up practices and procedures, (iv) examine Service Provider’s
performance of the Services, (v) verify Service Provider’s reported performance against the applicable Service Levels, (vi) examine Service Provider’s measurement, monitoring and management tools, and (vii) enable Allegheny
and the Eligible Recipients to meet applicable legal, regulatory and contractual requirements (including those associated with the Sarbanes-Oxley Act of 2002 and the implementing regulations promulgated by the United States Securities and Exchange
Commission and Public Company Accounting Oversight Board), in each case to the extent applicable to the Services. Service Provider shall (1) provide any assistance reasonably requested by Allegheny or its designee in conducting any such audit,
including installing and operating audit software (subject to each non-governmental auditor’s compliance with Service Provider’s reasonable security rules and procedures communicated in advance and applicable to other parties accessing
Service Provider’s systems), (2) make requested personnel, records and information available to Allegheny or its designee, and (3) in all cases, provide such assistance, personnel, records and information in an expeditious manner to
facilitate the timely completion of such audit. If an audit reveals a breach of this Agreement that is material relative to the scope of the audit, Service Provider shall promptly reimburse Allegheny for the actual cost of such audit and any
damages, fees, fines, or penalties assessed against or incurred by Allegheny as a result thereof. 

  

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	 	(c)	Financial Audits. During the Audit Period, and upon reasonable prior notice, Service Provider shall, and shall cause its Subcontractors to, provide to Allegheny (and internal
and external auditors, inspectors, regulators and other representatives that Allegheny may designate from time to time, including customers, vendors, licensees and other third parties to the extent Allegheny or the Eligible Recipients are legally or
contractually obligated to submit to audits by such entities) access at reasonable hours to Service Provider Personnel and to Contract Records and other pertinent information to conduct financial audits, all to the extent relevant to the performance
of Service Provider’s obligations under this Agreement. Such access shall be provided for the purpose of performing audits and inspections to (i) verify the accuracy and completeness of Contract Records, (ii) verify the accuracy and
completeness of Charges and any Pass-Through Expenses and Out-of-Pocket Expenses, (iii) examine the financial controls, processes and procedures utilized by Service Provider in connection with the provision of the Services, (iv) examine
Service Provider’s performance of its other financial and accounting obligations, and (v) enable Allegheny and the Eligible Recipients to meet applicable legal, regulatory and contractual requirements, in each case to the extent applicable
to the Services and/or the Charges for such Services. Service Provider shall (1) provide any assistance reasonably requested by Allegheny or its designee in conducting any such audit, (2) make requested personnel, records and information
available to Allegheny or its designee, and (3) in all cases, provide such assistance, personnel, records and information in an expeditious manner to facilitate the timely completion of such audit. If any such audit reveals an overcharge by
Service Provider, and Service Provider does not successfully dispute the amount questioned by such audit in accordance with Article 19, Service Provider shall promptly pay to Allegheny the amount of such overcharge, together with
interest from the date of Service Provider’s receipt of such overcharge at the Interest Rate. In addition, if any such audit reveals an overcharge of more than *** of the audited Charges in any Charges category, Service Provider shall promptly
reimburse Allegheny for the actual cost of such audit (including auditors’ fees). *** 

  

	 	(d)	Audit Assistance. Allegheny and certain Eligible Recipients may be subject to regulation and audit by governmental bodies, standards organizations, other regulatory
authorities, customers or other parties to contracts with Allegheny or an Eligible Recipient under applicable Laws, rules, regulations, standards and contract provisions. If a governmental body, standards organization, other regulatory authority or
customer or other party to a contract with Allegheny or an Eligible Recipient exercises its right to examine or audit Allegheny’s or an Eligible Recipient’s books, records, documents or accounting practices and procedures pursuant to such
Laws, rules, regulations, standards or contract provisions, Service Provider shall provide all assistance requested by Allegheny or the Eligible Recipient in responding to such audits or requests for information and shall do so in an expeditious
manner to facilitate the prompt closure of such audit or request. 

  

	 	(e)	General Procedures. 

  

	 	(i)	Service Provider shall obtain audit rights substantially the same as those specified in this Section 9.10 to the extent the audit rights are relevant to the
Services (except as otherwise provided in Section 9.10(i)) from all Subcontractors and will cause such rights to extend to Allegheny. 

  

	 	(ii)	Notwithstanding the intended breadth of Allegheny’s audit rights, Allegheny, Eligible Recipients or their internal and external auditors, inspectors, regulators or other
representatives of Allegheny or any Eligible Recipient shall not be 

  

 Page 58 of 137 

 given access to (A) the proprietary or confidential information of other Service Provider
customers, (B) Service Provider locations that are not related to Allegheny, the Eligible Recipients or the Services, or (C) Service Provider’s internal costs, except to the extent such costs are the basis upon which Allegheny is
charged (e.g., reimbursable expenses, Out-of-Pocket Expenses, Pass-Through Expenses or cost-plus Charges) and/or are necessary to calculate the applicable variable Charges. 
  

	 	(iii)	In performing audits, Allegheny shall endeavor to avoid unnecessary disruption of Service Provider’s operations and unnecessary interference with Service Provider’s
ability to perform the Services in accordance with the Service Levels. 

  

	 	(iv)	Following any audit, Allegheny shall conduct (in the case of an Allegheny internal audit), or request its external auditors or examiners to conduct, an exit conference with Service
Provider to obtain factual concurrence with issues identified in the review. 

  

	 	(v)	Allegheny shall be given adequate private workspace in which to perform an audit, plus access to photocopiers, telephones, facsimile machines, computer hook-ups, and any other
facilities or equipment needed for the performance of the audit. 

  

	 	(vi)	In performing audits, Allegheny, Eligible Recipients or their internal and non-governmental external auditors, inspectors, regulators or other representatives of Allegheny or any
Eligible Recipient shall comply with the confidentiality requirements of Section 13.4(b)(ii) and Service Provider’s reasonable physical and information security procedures that are communicated in advance and applicable to
other parties accessing Service Provider’s facilities and/or systems. External auditors designated by Allegheny shall not be direct Service Provider competitors, which shall not in any case include professional accounting organizations.

  

	 	(f)	Service Provider Internal Audit. If Service Provider determines as a result of its own internal audit that it has overcharged Allegheny, then Service Provider shall promptly
pay to Allegheny the amount of such overcharge, together with interest from the date of Service Provider’s receipt of such overcharge at the Interest Rate. 

  

	 	(g)	Service Provider Response. Service Provider and Allegheny shall meet promptly upon the completion of an audit conducted pursuant to this Section 9.10
(i.e., an exit interview) and/or issuance of an interim or final report to Service Provider and Allegheny following such an audit. Service Provider will respond to each exit interview and/or audit report in writing within thirty (30) days,
unless a shorter response time is specified in such report. Service Provider and Allegheny shall develop and agree upon an action plan to promptly address and resolve any deficiencies, concerns and/or recommendations identified in such exit
interview and/or audit report and Service Provider, at its own expense, shall undertake remedial action in accordance with such action plan and the dates specified therein to the extent necessary to comply with Service Provider’s obligations
under this Agreement. 

  

	 	(h)	Service Provider Response to External Audits. If an audit by a governmental body, standards organization or regulatory authority having jurisdiction over Allegheny, an

  

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 Eligible Recipient or Service Provider results in a finding that Service Provider is not in compliance
with any applicable Law or the standards that have been identified by Allegheny, including any generally accepted accounting principle or other audit requirement relating to the performance of its obligations under this Agreement, Service Provider
shall, at its own expense and within the time period specified by such auditor, address and resolve the deficiency(ies) identified by such governmental body, standards organization or regulatory authority. 
  

	 	(i)	SAS70 Audit.  

  
 In addition to its other obligations under this Section 9.10, Service Provider shall, at Allegheny’s option, cause a Type II
Statement of Auditing Standards (“SAS”) 70 audit (or equivalent audit) to be conducted on an annual basis for Services performed at Allegheny Sites (i) for the operating platform types, number of locations, number of servers,
applications, and control objectives reflected in Schedule 17, and (ii) for the Charges listed in Schedule 4. Beginning in calendar year 2006, each SAS 70 Type II audit shall be conducted as of September 30th of
each year for a trailing twelve (12) month period through such date, with a written report due to Allegheny containing the results of such audit as soon as practicable (but in any event no later than November 15th of each year). Service
Provider shall permit Allegheny to participate in the planning of each SAS 70 Type II audit conducted hereunder, shall confer with Allegheny as to the scope and timing of each such audit and shall accommodate Allegheny’s reasonable requirements
and concerns to the extent practicable. ***Unless otherwise agreed by the Parties, each SAS 70 audit shall be designed in accordance with the initial plans from Allegheny attached in Schedule 17 and conducted to facilitate periodic
compliance reporting by Allegheny and the Eligible Recipients under the Sarbanes-Oxley Act of 2002 (and implementing regulations promulgated by the United States Securities and Exchange Commission and the Public Company Accounting Oversight Board)
and comparable Laws. Service Provider shall respond to such report in accordance with Section 9.10(g). 
  

	 	(j)	Quarterly Letter. To assist Allegheny with its reporting requirements under Section 302 of the Sarbanes-Oxley Act of 2002, Service Provider shall provide the quarterly
letters to Allegheny, in the forms set forth in Schedule 27 for the corresponding purposes described in such Schedule (when applicable), no later than fifteen (15) days subsequent to the end of each calendar quarter end date.

  

	 	(k)	In the event that the Service Provider becomes aware of any deficiencies in internal controls under which the Services are being provided to Allegheny, either at a Service Provider
Facility or at an Allegheny Site, Service Provider shall notify Allegheny with its identification of mitigating controls and its plan for remediation of such deficiencies within thirty (30) days following the date Service Provider learned of
such deficiencies. Furthermore, Service Provider agrees to complete the remediation of such deficiencies within (i) thirty (30) days of the date of Service Provider’s notice provided under the previous sentence, or (ii) if such
remediation is not capable of being completed within such thirty (30) day period, Service Provider and Allegheny shall create an action plan for such remediation and Service Provider shall use commercially reasonable efforts to remediate in
accordance with such plan as soon as reasonably practicable. Service Provider shall correct all deficiencies***. 

  

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 (l) Audit Costs. Except as otherwise provided in this Section 9.10, Service
Provider and its Subcontractors and suppliers shall provide the Services described in this Section 9.10 at no additional charge to Allegheny. 
  

	9.11	Agency and Disbursements. 

  

	 	(a)	Disbursements. Beginning on the Commencement Date, Service Provider shall make payments to certain lessors, licensors and vendors as paying agent of Allegheny or the Eligible
Recipients, or shall reimburse Allegheny for payments made by Allegheny or the Eligible Recipients to such lessors, licensors and vendors, if and to the extent such payments relate to Third Party Contracts, Equipment leases or Third Party Software
licenses as to which Service Provider is financially responsible in connection with that Service Category, but which have not been formally transferred to Service Provider. 

  

	 	(b)	Limited Agency. Allegheny hereby appoints Service Provider as its limited agent during the Term solely for the purposes of and to the extent required for the administration
of and payment of Pass-Through Expenses, amounts under Managed Third Party agreements and Managed Transport Agreements, and amounts under Third Party Contracts, Equipment leases and Third Party Software licenses for which Service Provider is
financially responsible under Schedules 2 or 4B. Allegheny shall provide, on a timely basis, such affirmation of Service Provider’s authority to such lessors, licensors, suppliers, and other third parties as Service
Provider may reasonably request. 

  

	 	(c)	Reimbursement for Substitute Payment. If either Party in error pays to a third party an amount for which the other Party is responsible under this Agreement, the Party that
is responsible for such payment shall promptly reimburse the paying Party for such amount. 

  

	 	(d)	Notice of Decommissioning. Service Provider shall notify Allegheny promptly if and to the extent any Allegheny or Eligible Recipient owned Equipment or Allegheny or Eligible
Recipient leased Equipment will no longer be used to provide the Services. The notification will include the identification of the Equipment, and the date it will no longer be needed by Service Provider, along with the reason for decommissioning.
Upon receipt of any such notice, Allegheny may (or may cause the applicable Eligible Recipient to), in its sole discretion, terminate the Equipment lease for such leased Equipment as of the date specified in such notice and sell or otherwise dispose
of or redeploy such Allegheny or Eligible Recipient owned Equipment that is the subject of such a notice as of the date specified in such notice. Upon Service Provider ceasing to use any Equipment (or, in the case of leased Equipment, upon the last
day Allegheny or Eligible Recipient is obligated to make such leased Equipment available to Service Provider, if earlier), Service Provider shall return the same to Allegheny, the Eligible Recipients and/or their designee(s) in condition at least as
good as the condition thereof on the date Service Provider took possession or control thereof, ordinary wear and tear excepted. Service Provider shall, at Service Provider’s expense, deliver such Equipment to the location designated by
Allegheny, the Eligible Recipients and/or their designee(s). 

  

	 	(e)	Telecom Transport Services. To the extent necessary to provide the Services, Allegheny hereby appoints Service Provider as its limited agent during the Term solely for the
purpose of negotiating, executing and administering one or more agreements with third party telecom transport providers under contracts retained by Allegheny but which Service Provider will manage as a Managed Third Party Contract, including voice
transport contracts for which Allegheny retains financial responsibility pursuant to Schedule 4B as 

  

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 of the Commencement Date (collectively, “Managed Telecom Transport Providers”);
provided, that Service Provider shall obtain Allegheny’s prior written consent to any such agency agreement. 
  

	9.12	Subcontractors. 

  

	 	(a)	Use of Subcontractors. Service Provider shall not subcontract any of its responsibilities without Allegheny’s prior written approval. Prior to entering into a
subcontract with a third party for the Services, Service Provider shall (i) give Allegheny reasonable prior notice of the subcontract, specifying the components of the Services affected, the scope of the proposed subcontract, the identity and
qualifications of the proposed Subcontractor, and the reasons for subcontracting the work in question, the location of the Subcontractor facilities from which the Services will be provided, the extent to which the subcontract will be dedicated, and
the Subcontractor’s willingness to grant the rights described in Section 6.4(c) upon expiration or termination, and (ii) obtain Allegheny’s prior written approval of such Subcontractor, other than subcontractors
that qualify as Shared Subcontractors in accordance with Section 9.12(c) below. 

  

	 	(b)	Right to Revoke Approval. Allegheny also shall have the right during the Term to revoke its prior approval of a Subcontractor and direct Service Provider to replace such
Subcontractor as soon as possible at no additional cost to Allegheny, if the Subcontractor’s performance is materially deficient or if there are other reasonable grounds for removal. Service Provider shall have a reasonable opportunity to
investigate Allegheny’s concerns, correct the Subcontractor’s deficient performance and provide Allegheny with a written action plan to assure that such deficient performance will not recur. If Allegheny is not reasonably satisfied with
the Service Provider’s efforts to correct the Subcontractor’s deficient performance and/or to ensure its non-recurrence, the Service Provider shall, as soon as possible, remove and replace such Subcontractor. Service Provider shall
continue to perform its obligations under this Agreement, notwithstanding the removal of the Subcontractor. Allegheny shall have no responsibility for any termination charges or cancellation fees that Service Provider may be obligated to pay to a
Subcontractor as a result of the removal of such Subcontractor at Allegheny’s request or the withdrawal or cancellation of the Services then performed by such Subcontractor as permitted under this Agreement. 

  

	 	(c)	Shared Subcontractors. Service Provider may, in the ordinary course of business, enter into subcontracts with a total estimated value of less than *** per year (beginning on
the Effective Date) (i) for third party services or products that are not part of a function critical to Allegheny’s business operations, that are not exclusively dedicated to Allegheny and that do not include regular direct contact with
Allegheny or Eligible Recipient personnel or the performance of services at Allegheny Sites, or (ii) with temporary personnel firms for the provision of temporary contract labor (collectively, “Shared Subcontractors”);
provided, that such Shared Subcontractors possess the training and experience, competence and skill to perform the work in a skilled and professional manner. Service Provider shall not be required to obtain Allegheny’s prior approval of Shared
Subcontractors. If, however, Allegheny expresses dissatisfaction with the services or products of a Shared Subcontractor, Service Provider shall work in good faith to resolve Allegheny’s concerns on a mutually acceptable basis and, at
Allegheny’s request, replace such Shared Subcontractor at no additional cost to Allegheny. 

  

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	 	(d)	Service Provider Responsibility. Unless otherwise approved by Allegheny, the terms of any subcontract must be sufficient to enable Service Provider to perform its obligations
under this Agreement, including: (i) confidentiality and intellectual property obligations; (ii) Allegheny’s approval rights (which must apply directly to the Subcontractor); (iii) compliance with Allegheny Standards, Strategic
Plans and applicable Laws; (iv) compliance with Allegheny’s policies and directions; (v) audit rights as described in Section 9.10; (vi) Key Service Provider Personnel; and (vii) insurance coverage, as
described in Section 16.1(a), with coverage limits consistent with the scope of the work to be performed by such Subcontractors. Service Provider shall use a common methodology and tool set to ensure all of the Subcontractors are
managed effectively and efficiently. Notwithstanding the terms of the applicable subcontract, the approval of such Subcontractor by Allegheny or the availability or unavailability of Subcontractor insurance, Service Provider shall be and remain
responsible and liable. Service Provider shall be responsible for any failure by any Subcontractor or Subcontractor personnel to perform in accordance with this Agreement or to comply with any duties or obligations imposed on Service Provider under
this Agreement to the same extent as if such failure to perform or comply was committed by Service Provider or Service Provider employees. Service Provider shall be responsible for the performance of all such Subcontractors and Subcontractor
personnel providing any of the Services hereunder. Service Provider shall be Allegheny’s sole point of contact regarding the Services, including with respect to payment. 

  

	9.13	Government Contract Flow-Down Clauses. 

  

	 	(a)	General. The Parties acknowledge and agree that, as a matter of federal procurement law, Service Provider may be deemed a “subcontractor” to Allegheny and/or
an Eligible Recipient under one or more of their contracts with the federal government, that the Services provided or to be provided by Service Provider in such circumstances constitute “commercial items” as that term is defined in
the Federal Acquisition Regulation, 48 C.F.R. Section 52.202, and that “subcontractors” providing “commercial items” under government contracts are subject to certain mandatory “flow-down”
clauses (currently, (i) Equal Opportunity, (ii) Affirmative Action for Special Disabled and Vietnam Era Veterans, and (iii) Affirmative Action for Handicapped Workers) under the Federal Acquisition Regulation, 48 C.F.R.
Section 52.244-6. The Parties agree that these specific clauses are required to be flowed down to Service Provider, and Service Provider shall comply with such clauses at no additional cost to Allegheny. 

  

	 	(b)	Special Requirements. The Parties do not expect or believe that the Services provided by Service Provider under this Agreement will be subject to government flow-down
requirements other than those associated with any subcontracts for commercial items. Should compliance by Service Provider with additional flow-down provisions beyond those described above nevertheless be required by the federal government due to
Service Provider being a subcontractor under a government contract in which the Services fail to qualify as “commercial items”, then Allegheny will reimburse Service Provider for additional direct incremental costs of compliance approved
by Allegheny provided that (i) Service Provider notifies Allegheny of such costs before Service Provider incurs them or begins providing the applicable Services, (ii) uses commercially reasonable efforts to minimize such costs, and
(iii) Service Provider equitably allocates such costs among Allegheny and any other Service Provider customers who have similar compliance requirements. 

  

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	 	(c)	Special Purchases Support. Allegheny’s intent is to purchase products and services from Small Disadvantaged Businesses and Small Woman Owned Businesses (collectively
“SDBs”) in order to satisfy its goals and comply with government procurement laws and regulations. To help Allegheny achieve its goals, Service Provider agrees to establish as a goal the purchase, when commercially reasonable, of
non-leveraged products and services from SDBs, utilized solely on behalf of Allegheny and/or the Eligible Recipients, in the performance of Service Provider’s obligations under this Agreement. Service Provider, as part of the Service, shall
track invoice payments made to SDBs, and shall submit a quarterly summary to Allegheny with respect to such activity. Such quarterly summary shall provide a breakdown of such payments by individual SDB. The failure of Service Provider to meet its
goal under this Section will not be considered a material breach of this Agreement. 

  

	9.14	Additional Telecommunications Matters. 

  

	 	(a)	Connection. To the extent technologically and operationally compatible and permitted by applicable Laws, including any applicable tariffs, the Services may be
connected/interconnected by Allegheny or an Eligible Recipient to other services provided by Service Provider or to services provided by Allegheny or an Eligible Recipient itself or any other vendor. 

  

	 	(b)	Change of Provider. To the extent Service Provider elects to change one or more of its underlying providers of inter-exchange facilities, such change shall not, unless
otherwise agreed, result in any interruption, diminution in service quality, or increase in the Charges. 

  

	 	(c)	Compatibility. With respect to the compatibility of the Services with Equipment for which Allegheny is financially and operationally responsible, Service Provider agrees to
consult with Allegheny on its request concerning the compatibility of Services with such Equipment including, in the case of Equipment and related software that Allegheny proposes to acquire, informing Allegheny of the likely effects (if any) of the
use of such Equipment and related software on the quality, operating characteristics and efficiency of the Services and the effects (if any) of the Services on the operating characteristics and efficiency of such Equipment and related software.
Service Provider further agrees to provide all interface specifications requested by Allegheny with respect to any Service. 

  

	 	(d)	Interconnections. Without limiting Service Provider’s other obligations hereunder, at Allegheny’s request, Service Provider shall connect new Eligible Recipients
and Authorized Users to the Allegheny voice and data networks and systems as soon as practicable. If Service Provider determines that the Systems used by such new Eligible Recipients or Authorized Users are incompatible in any material respect with
the Allegheny Standards or any other requirements for interconnection with the Allegheny voice and data networks and systems, Service Provider shall promptly notify Allegheny prior to proceeding with such connection. Allegheny shall have the right
to require that Service Provider proceed with the interconnection notwithstanding Service Provider’s concerns regarding incompatibility. Service Provider’s failure to meet the Service Levels or its other obligations shall be excused if and
to the extent such failure is attributable to the connection of such new Eligible Recipients and Authorized Users to the Allegheny voice and data networks and systems upon Allegheny’s authorization, and despite Service Provider’s notice
that such connection may cause such failure as a result of the reported technical incompatibility. 

  

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	9.15	Applicable Authority Actions. 

  

	 	(a)	Applicable Tariff. If Service Provider, its Subcontractors and/or any Managed Telecom Transport Providers are required to file a tariff or other regulatory submission
pursuant to Section 9.15(b), and the initial tariff option or regulatory submission to implement this Agreement is not permitted to become effective by the Applicable Regulatory Authority or if any ruling, order or determination
of such Applicable Regulatory Authority shall materially and adversely affect Service Provider’s or its Subcontractors’ or Managed Telecom Transport Providers’ ability to offer the Services under the terms and conditions set forth
herein, Service Provider shall develop a proposal the purpose of which will be to provide comparable service to Allegheny or an Eligible Recipient at rates at or below those set forth in, and on terms and conditions substantially equivalent to those
contained in, this Agreement, to the extent permissible under applicable Laws. Allegheny shall cooperate with Service Provider in the development of such a proposal. Such service may be provided under (i) other existing Service Provider,
Subcontractor or Managed Telecom Transport Provider tariffs (if that can be done at such tariffs’ then-effective rates without further revision) or (ii) newly-filed tariffs or regulatory submissions or (iii) public postings by Service
Provider, Subcontractor or Managed Third Party Telecom Transport Provider of rates and other terms of service. Except as provided in Section 9.15(h) with respect to Managed Telecom Transport Providers that are local exchange
carriers (“Managed LECs”), if Service Provider is unwilling or unable to develop such a proposal within twenty (20) business days of any such event, such proposal is not approved by Allegheny or such proposal fails to take
effect within twenty (20) business days of the Parties’ agreement to such proposal, Allegheny shall have the right to terminate the affected telecom portion of the Services without payment of a Termination Charge or other liability***. A
proposal shall be deemed not reasonably acceptable to Allegheny if it fails to comply with applicable Law, materially increases Allegheny’s total costs of receiving the Services, requires material changes to Allegheny’s or an Eligible
Recipient’s facilities, systems, software, utilities, tools or equipment, has a material adverse impact on the functionality, interoperability, performance, accuracy, speed, responsiveness, quality or resource efficiency of the Services or
violates or is inconsistent with Allegheny Standards or Strategic Plans as specified in Section 9.5. 

  

	 	(b)	Regulatory Submission. To the extent required by Law, and within thirty (30) days after the Effective Date, Service Provider shall, and shall use commercially reasonable
efforts to, cause its Subcontractors and/or any Managed Telecom Transport Provider to, file any applicable tariff, tariff option or other regulatory submission required to implement this Agreement. Service Provider shall cause such filing to be
consistent in all material respects with all applicable provisions of this Agreement and not to be less favorable to Allegheny and the Eligible Recipients than the rates and other terms and conditions of this Agreement. Service Provider shall make a
copy of any applicable filings available to Allegheny for Allegheny’s review and inspection and shall provide Allegheny with a copy of all amendments to such tariffs or other filings having a bearing on the Agreement when such amendments are
filed with the appropriate governmental agencies. In addition, Service Provider shall provide Allegheny with a draft of any revisions that will materially affect Allegheny’s rights and obligations under this Agreement at least ten
(10) days before such revisions are filed with an Applicable Regulatory Authority, where feasible. Without limiting Allegheny’s termination rights provided elsewhere in this Agreement, if Service Provider, its Subcontractors and/or any
Managed Telecom Transport Provider makes revisions to a tariff, tariff option or other submission that materially and adversely affect Allegheny’s rights hereunder without obtaining Allegheny’s prior written consent, Allegheny shall have
the right to terminate any affected telecom portions of the Services ***. 

  

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	 	(c)	Agreement to Not Interpose Defense. Each of the Parties agrees that it will not (and Service Provider shall cause its Subcontractors and Managed Telecom Transport Providers
not to) interpose as a defense in any action to enforce the other Party’s rights under this Agreement that such terms and conditions are invalid or unenforceable because of inconsistency with Service Provider’s or its Subcontractors’
or Managed Telecom Transport Providers’ tariffs, tariff options or other regulatory submission, if any. 

  

	 	(d)	Detariff. If, at any time during the Term, an Applicable Regulatory Authority with jurisdiction over a material portion of the Services, pursuant to a final order that is not
subject to further appeal, alters the rules or regulations applicable to Service Provider, its Subcontractors and/or Managed Telecom Transport Providers or the Services in a manner that requires or permits Service Provider, its Subcontractors and/or
Managed Telecom Transport Providers to detariff all or any material portion of the Services, Service Provider shall, and shall cause its Subcontractors and/or Managed Telecom Transport Providers to, promptly detariff (and withdraw any tariff, tariff
option or other regulatory submission specifically relating to) such Services or the affected portions thereof. 

  

	 	(e)	Tariff Copy and Revision. Service Provider shall make a copy of its, its Subcontractors’ and/or Managed Telecom Transport Providers’ filed tariffs available to
Allegheny for Allegheny’s review and inspection and shall, in accordance with Service Provider’s, its Subcontractors’ and/or Managed Telecom Transport Providers’ standard tariff update service, provide Allegheny with a copy of
all amendments to the tariffs directly related to this Agreement when such amendments are filed with the appropriate regulatory authority. In addition, Service Provider shall provide a draft of its tariff revisions, if any, that materially affect
Allegheny’s rights and obligations under this Agreement at least ten (10) days before such revisions are filed with the Applicable Regulatory Authority, where feasible. Service Provider shall cause its Subcontractors and/or Managed Telecom
Transport Providers to make no revisions to a tariff or a tariff option that materially and adversely affect Allegheny’s rights hereunder without obtaining Allegheny’s prior written consent. 

  

	 	(f)	Division of Agreement. If, at any time during the Term, an Applicable Regulatory Authority with jurisdiction over a material portion of the Services determines that it is
unlawful for Service Provider, its Subcontractors and/or Managed Telecom Transport Providers to provide both regulated and non-regulated Services under a single agreement, the Parties agree to execute a separate agreement under which the
non-regulated services will be provided and, except as otherwise agreed by the Parties or required by applicable Laws, the terms and conditions applicable to such non-regulated Services shall be identical in all non-material respects to those
provided herein. 

  

	 	(g)	Adverse Law. If, at any time during the Term, an Applicable Regulatory Authority with jurisdiction over a material portion of the Services promulgates or passes a Law that
adversely affects Service Provider’s or its Subcontractors’ or Managed Telecom Transport Providers’ ability to offer the Services under the terms and conditions set forth herein, Service Provider shall provide service to Allegheny and
the Eligible Recipients under other arrangements with rates, terms and conditions no less favorable to Allegheny and the Eligible Recipients than those set forth in this Agreement. If any such Law shall require the enhancement or improvement of a
Service provided under this Agreement, Service Provider shall not, and shall cause its Subcontractors not to, resist same and shall improve or enhance such Service as required. 

  

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	 	(h)	Managed LEC Exceptions. Service Provider shall not be deemed in breach of its obligation to (i) develop a proposal for providing comparable service as described in
Section 9.15(a) with respect to Managed LECs, (ii) file an applicable tariff, tariff option or other regulatory submission in accordance with Section 9.15(b) with respect to Managed LECs, (iii) cause a
Managed LEC not to interpose a defense, as required by Section 9.15(c), (iv) cause a Managed LEC to detariff as required by Section 9.15(d), (v) cause a Managed LEC not to make revisions to a tariff or
a tariff option as required by Section 9.15(e), or (vi) provide Managed LEC service to Allegheny and the Eligible Recipients under other arrangements, and to cause Managed LECs not to resist enhancements or improvements to
services as required by Section 9.15(g), in each case if and to the extent (A) Service Provider promptly notifies Allegheny that it is unable to do so given the available local exchange carriers and the service options
offered by such carriers, (B) uses commercially reasonable efforts to identify the alternatives available for minimizing adverse impacts on Allegheny, and (C) uses commercially reasonable efforts to minimize such impacts.

  

	9.16	Unauthorized Use. 

  
 In addition to Service Provider’s obligation to provide the Toll Fraud Services specified in Schedule 2, Allegheny and Service Provider
shall cooperate fully in efforts to prevent and cure unauthorized use of the Services by expeditiously informing each other of suspected abuse and, when known, the identity of the responsible individuals. Service Provider shall advise Allegheny
regarding methods to minimize Allegheny’s and the Eligible Recipients’ exposure to misuse and abuse of Allegheny’s and the Eligible Recipients’ service that results from the operation of Allegheny or Eligible Recipient-provided
systems, equipment, facilities or services interconnected with Service Provider’s Services. Service Provider shall provide assistance to Allegheny and/or the Eligible Recipients’ upon Allegheny’s request in Service Provider’s
efforts to minimize ongoing misuse or abuse through timely reconfiguration and limitation of the Services. Appropriate representatives of Service Provider, Allegheny and Eligible Recipient shall meet at the request of Allegheny to establish
appropriate operational fraud control procedures. The Parties acknowledge and agree that Service Provider’s performance of its obligations under this Section 9.16 shall be subject to and in accordance with applicable Data
Privacy Laws. 
  

	9.17	Technology and Business Process Evolution. 

  

	 	(a)	Obligation to Evolve. Service Provider acknowledges and agrees that its current technologies and business processes shall continue to evolve and change over time, and at a
minimum, shall remain consistent with *** of information technology, procurement, and/or inventory management and other in-scope Services and the business, information technology, procurement, and/or inventory management objectives and
competitive needs of Allegheny and the Eligible Recipients. Subject to Section 9.5, Service Provider shall provide the Services using current technologies and business processes that will enable Allegheny and the Eligible Recipients to
take advantage of advances in the industry and support their efforts to maintain competitiveness in the markets in which they compete. In addition, subject to Sections 9.5 and 11.5, Service Provider shall make such
current technologies and business processes available to Allegheny to perform information technology services, procurement and/or inventory management consulting, and other related services and functions on behalf of itself and/or the Eligible
Recipients at or from Allegheny Sites. 

  

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	 	(b)	Annual Technology and Business Process Audit. Allegheny may elect to conduct an annual technology and business process audit to benchmark Service Provider’s then-current
technologies and business processes ***of information technology services, procurement and/or inventory management consulting, and other in-scope outsourcing services. If any such audit reveals that the technologies and business process
then-utilized by Service Provider are not at such level, then Allegheny and Service Provider will review the results of the audit and promptly establish and implement a plan to implement ***. 

  

	 	(c)	Obligation to Propose Technology and Business Process Evolutions. Service Provider shall identify and propose the implementation of Technology and Business Process Evolutions
that are likely to: (i) improve the efficiency and effectiveness of the Services (including cost savings); (ii) improve the efficiency and effectiveness of the information technology services, procurement and/or inventory management
consulting, and functions performed by or for Allegheny and the Eligible Recipients at or from Allegheny Facilities; (iii) result in cost savings or revenue increases to Allegheny and the Eligible Recipients in areas of their business outside
the Services; (iv) enhance the ability of Allegheny and the Eligible Recipients to conduct their business and serve their customers; and (v) achieve the objectives of Allegheny and the Eligible Recipients (as described in
Section 1.2) faster and/or more efficiently than the then-current strategies. Service Provider shall regularly make recommendations to Allegheny with regard to the Technology and Business Process Evolution that Service Provider sees in
general practice in the industry. 

  

	 	(d)	Service Provider Briefings and Technology and Business Process Audit. Service Provider shall routinely and regularly monitor and analyze Technology and Business Process
Evolutions of possible interest or applicability to Allegheny and the Eligible Recipients. At least semi-annually, Service Provider shall meet with Allegheny to formally brief Allegheny regarding such Technology and Business Process Evolutions. Such
briefing shall include Service Provider’s assessment of the business impact, performance improvements and cost-savings associated with such Technology and Business Process Evolutions. Where requested by Allegheny, Service Provider shall develop
and present to Allegheny proposals for: (i) implementing Technology and Business Process Evolutions; or (ii) changing the direction of Allegheny’s then-current strategy. 

  

	 	(e)	Service Provider Developed Advances. If Service Provider develops or implements technological advances in or changes to the business processes and services and associated
technologies used to provide the same or substantially similar services to other Service Provider customers or Service Provider develops or implements new or enhanced processes, services, software, tools, products or methodologies to be offered to
such customers (collectively, “New Advances”), Service Provider shall, subject to Section 11.5 and its contractual obligations to its other customers, (i) offer Allegheny the opportunity to serve as a pilot
customer in connection with the implementation of such New Advances, and (ii) if Allegheny declines such opportunity, offer Allegheny preferred access to such New Advances and the opportunity to be among the first of Service Provider’s
customer base for whom the New Advance would be applicable given the Services to implement and receive the benefits of any New Advances. 

  

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	 	(f)	Flexibility. Service Provider shall ensure that the technologies and business process strategies it employs to provide the Services meet industry standards and are flexible
enough to allow integration with new technologies or business processes, or significant changes in Allegheny’s or an Eligible Recipient’s business objectives and strategies. For example, Equipment must have sufficient scalability and be
sufficiently modular to allow integration of new technologies without the need to replace whole, or significant parts of, systems or business processes (e.g., made to be a one-to-many model) to enable Allegheny’s and/or the Eligible
Recipients’ business to become more scalable and flexible. 

  

	 	(g)	Equipment Implementation and Refresh. Service Provider shall be fully responsible for the implementation of new Equipment in the ordinary course of Technology and Business
Process Evolution, and Service Provider shall refresh all Equipment in accordance with Allegheny’s refresh strategies, as set out in the Technology and Business Process Plan, subject to any applicable Equipment refresh rates specified in this
Agreement, and as otherwise necessary to provide the Services in accordance with the Service Levels and satisfy its other obligations under this Agreement. If Service Provider is aware that these strategies differ from generally accepted practice
(or there are any other areas of concern in relation to such strategies) it shall provide Allegheny with notice of that fact and, upon request, provide Allegheny with further information as to how to more closely align the strategies with generally
accepted practice. Allegheny shall have the right to waive refresh of Equipment under its control. If Allegheny does waive refresh of Equipment under its control, Service Provider will work with Allegheny to assess and address any impact on Service
Provider’s support costs. ***. 

  

	 	(h)	Software Implementation and Refresh. Service Provider shall be fully responsible for the implementation of new or changed Software, tools and methodologies in the ordinary
course of Technology and Business Process Evolution subject to any Software refresh rates specified in this Agreement. Service Provider shall: (i) refresh Software in accordance with Section 9.7 and the Technology and
Business Process Plan; and (ii) provide training to Allegheny staff regarding the use of any new or changed Software, tools and methodologies. Allegheny shall have the right to waive refresh of Software, tools or methodologies under its
control. If Allegheny does waive refresh of Software, tools or methodologies under its control, Service Provider will work with Allegheny to assess and address any impact on Service Provider’s support costs***. 

  

	 	(i)	Included in Monthly Base Charges. *** Technology and Business Process Evolution and New Advances shall be included in the Monthly Base Charges and Service Provider shall
deploy, implement and support Technology and Business Process Evolution and New Advances throughout the Term. ***, Service Provider shall be financially responsible for the capital cost of implementing Technology and Business Process Evolution and
New Advances to the extent such implementation involves categories of Equipment, Software and other assets as to which responsibility is allocated to Service Provider in Schedule 2 or Schedule 4B. ***, the performance of
projects required to implement Technology and Business Process Evolution also shall be included within the Monthly Base Charge. ***, Allegheny shall pay additional sums for implementation only if and to the extent (i) the Technology and
Business Process Evolution or New Advance is considered a New Service pursuant to Section 11.5, or (ii) Allegheny requests accelerated implementation of the Technology and Business Process Evolution or New Advance (i.e., more
rapidly than previously contemplated in the Technology and Business Process Evolution Plan or established refresh schedule), and in each case, only if and to the extent additional Service Provider Personnel and resources are required to implement
the Technology and Business Process Evolution or New Advance in the desired timeframe. 

  

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	9.18	Retained Systems and Business Processes. 

  

	 	(a)	No Adverse Effect. Service Provider shall not, by any act or omission, adversely affect or alter the functionality, interoperability, performance, accuracy, speed,
responsiveness, quality, cost or resource efficiency of Allegheny’s Retained Systems and Business Processes without the prior consent of Allegheny. Nor shall Service Provider, by any act or omission, require changes to Allegheny’s Retained
Systems and Business Processes, including associated business processes, applications, systems, software, utilities, tools or equipment, without the prior consent of Allegheny. 

  

	 	(b)	Interface. Service Provider shall ensure that the processes, Systems, Software and Equipment used by Service Provider to provide the Services will interface and integrate
with the Retained Systems and Business Processes. 

  

	 	(c)	Keep Informed. Service Provider shall inform itself and maintain up to date knowledge about all aspects of the existing and future Retained Systems and Business Processes.

  

	 	(d)	Assistance. As part of the Services, Service Provider shall provide Allegheny (upon Allegheny’s request) with Services in relation to Retained Systems and Business
Processes, including: (i) liaising with Allegheny or third parties regarding the impact of any alterations to the Retained Systems and Business Processes and vice versa; and (ii) identifying favorable vendors, and acting as
Allegheny’s agent, in relation to the acquisition, support and development of Retained Systems and Business Processes. 

  

	9.19	Annual Reviews. 

  
 Annually, or more frequently if Allegheny requires, the Parties shall conduct a detailed review of the Services then-being performed by the Service
Provider. As part of this review, the Parties shall review the Resource Baselines against actual service volumes for the previous year, and forecast the service volumes for the next year. In addition, the Parties shall examine: (i) whether the
Charges are consistent with Allegheny’s forecasts, industry norms, and Service Provider’s representations, warranties and covenants in Article 15; (ii) the quality of the performance and delivery of the Services;
(iii) whether Service Provider has delivered cost-saving or efficiency-enhancing proposals; (iv) the level and currency of the technologies and business processes employed; (v) the business and technology strategy and direction; and
(vi) such other things as Allegheny may reasonably require. 
  

	10.	ALLEGHENY RESPONSIBILITIES 

  

	10.1	Responsibilities. 

  
 In addition to Allegheny’s responsibilities as expressly set forth elsewhere in this Agreement, Allegheny shall be responsible for the following:

  

	 	(a)	Allegheny Contract Executive. Allegheny shall designate one (1) individual to whom all Service Provider communications concerning this Agreement may be addressed (the
“Allegheny Contract Executive”), who shall have the authority to act on behalf of Allegheny and the Eligible Recipients in all day-to-day matters pertaining to this 

  

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 Agreement. Allegheny may change the designated Allegheny Contract Executive from time to time by
providing notice to Service Provider. Additionally, Allegheny will have the option, but will not be obligated, to designate additional representatives who will be authorized to make certain decisions (e.g., regarding emergency maintenance) if the
Allegheny Contract Executive is not available. Allegheny will include the success of the Parties’ relationship and the engagement contemplated by this Agreement among the factors used in the performance evaluation of the Allegheny Contract
Executive. 
  

	 	(b)	Cooperation. Allegheny shall cooperate with Service Provider by, among other things, making available, as reasonably requested by Service Provider, management decisions,
information, approvals and acceptances so that Service Provider may accomplish its obligations and responsibilities hereunder. 

  

	 	(c)	Requirement of Writing. To the extent Service Provider is required under this Agreement to obtain Allegheny’s approval, consent or agreement, such approval, consent or
agreement must be in writing and must be signed by or directly transmitted by electronic mail from the Allegheny Contract Executive or an authorized Allegheny representative. Notwithstanding the preceding sentence, the Allegheny Contract Executive
may agree in advance in writing that as to certain specific matters oral approval, consent or agreement will be sufficient. 

  

	10.2	Savings Clause. 

  
 Service Provider’s failure to perform its responsibilities under this Agreement or to meet the Service Levels shall be excused if and to the extent
such Service Provider non-performance is caused by (i) the wrongful actions or tortious actions (including intentional acts or negligence) of, or wrongful or tortious failure to act by, Allegheny, an Eligible Recipient, an Allegheny Third Party
Contractor or an agent or employee thereof (other than Allegheny Personnel properly carrying out the specific directions from Service Provider or Service Provider Personnel, or Directed Allegheny Employees performing functions under Service
Provider’s direction), or any employee, agent or other third party receiving the benefits of the Services (unless and to the extent, as to Allegheny Third Party Contractors, such action or failure to act is attributable to Service
Provider’s failure to properly manage such Allegheny Third Party Contractor), or (ii) the failure of Allegheny, an Eligible Recipient, an Allegheny Third Party Contractor or an agent or employee thereof to perform Allegheny’s
obligations under this Agreement, but only if (A) Service Provider, upon actual or constructive knowledge of such an occurrence, expeditiously notifies Allegheny of such wrongful or tortious action or failure to perform and its inability to
perform under such circumstances, (B) where applicable, Service Provider provides Allegheny with reasonable opportunity to correct such wrongful or tortious action or failure to perform and thereby avoid such Service Provider non-performance,
(C) Service Provider identifies and pursues commercially reasonable means to avoid or mitigate the impact of such wrongful or tortious action or failure to perform, (D) Service Provider uses commercially reasonable efforts to perform
notwithstanding such wrongful or tortious action or failure to perform, and (E) Service Provider conducts a Root Cause Analysis and thereby demonstrates that such wrongful or tortious action or failure to perform is the cause of Service
Provider’s non-performance. Service Provider acknowledges and agrees that the circumstances described in this Section 10.2, *** are the only circumstances in which its failure to perform its responsibilities under this
Agreement or to meet the Service Levels will be excused and that Service Provider will not assert any other act or omission of Allegheny or the Eligible Recipients or any third party as excusing any such failure on Service Provider’s part. For
the avoidance of doubt with respect to clause (ii) above, and except as otherwise provided in clause (i) above, Service Provider will not be excused of any of 
  

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 its responsibilities, including its failure to meet any Service Levels, with respect to an operational
area due to an Authorized User’s negligent actions in such operational area, except to the extent Allegheny has failed to perform an obligation on which Service Provider’s performance was dependent. 
  

	11.	CHARGES 

  

	11.1	General. 

  

	 	(a)	Payment of Charges. In consideration of Service Provider’s performance of the Services, Allegheny agrees to pay Service Provider the applicable Charges which are set
forth in Schedule 4 beginning as of the Commencement Date. 

  

	 	(b)	No Additional Charges. Allegheny shall not pay any Charges for the Services other than those set forth in this Agreement. Any costs incurred by Service Provider prior to the
Effective Date are included in the Charges as set forth in Schedule 4 and are not to be separately paid or reimbursed by Allegheny. 

  

	 	(c)	Incidental Expenses. Service Provider acknowledges that, except as expressly provided otherwise in this Agreement, expenses that Service Provider incurs in performing the
Services (including management, travel and lodging, document reproduction and shipping, desktop Equipment and other office Equipment required by Service Provider Personnel, and long-distance telephone) are included in Service Provider’s charges
and rates set forth in this Agreement. Accordingly, such Service Provider expenses are not separately reimbursable by Allegheny unless Allegheny has agreed in advance and in writing to reimburse Service Provider for the expense.

  

	 	(d)	No Charge for Reperformance. At no additional expense to Allegheny, Service Provider shall reperform (including any required backup or restoration of data from scheduled
backups or, if not available on such backups, restoration by other means with Allegheny’s reasonable cooperation) any Services that result in incorrect outputs due to an error or breach by Service Provider, and the resources required for such
reperformance shall not be counted in calculating the Charges payable or resources utilized by Allegheny hereunder. 

  

	 	(e)	Charges for Contract Changes. Unless otherwise agreed, changes in the Services (including changes in Allegheny Standards, Strategic Plans, Technology and Business Process
Plans, business processes, Software, Equipment and Systems) and changes in the rights or obligations of the Parties under this Agreement (collectively, “Contract Changes”) shall result in changes in the applicable Charges
only if and to the extent: (i) the Agreement expressly provides for a change in the Service Provider Charges in such circumstances; (ii) the agreed upon Charges or pricing methodology expressly provides for a price change in such
circumstances ***, or defines a Resource Baseline for the Resource Unit in question with ARCs and RRCs for increased or decreased usage); or (iii) the Contract Change meets the definition of New Services for purposes of Section 11.5
and additional Charges are applicable in accordance therewith. 

  

	 	(f)	Eligible Recipient Services. 

  

	 	(i)	Eligible Recipients. Service Provider shall provide the Services to Eligible Recipients designated by Allegheny. To the extent a designated Eligible Recipient will receive
less than all of the Services, Allegheny shall identify the categories of Services to be provided by Service Provider to such Eligible Recipient. 

  

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	 	(ii)	New Eligible Recipients. From time to time Allegheny may request that Service Provider provide Services to Eligible Recipients not previously receiving such Services. Except
as provided in Section 11.5 or otherwise agreed by the Parties, such Services shall be performed in accordance with the terms, conditions and prices (excluding any non-recurring transition or start-up activities specific to such
Eligible Recipients) then applicable to the provisions of the same Services to existing Eligible Recipients. 

  

	 	(iii)	Election Procedure. In the event of a transaction described in clause (c) or (d) within the definition of Eligible Recipient in
Schedule 1, Allegheny may elect, on behalf of the Entity in question, either (A) that such Entity shall continue to obtain Services in some or all of the Services in respect of each Service Category or Tower subject to and in
accordance with the terms and conditions of this Agreement for the remainder of the Term, (B) that the Entity shall obtain some or all of the Services under a separate agreement between Service Provider and such Entity containing the same terms
and conditions as this Agreement, ***, or (C) that the Term shall be terminated as to such Entity with respect to some or all Services as of a specified date, subject to its receipt of Termination Assistance Services pursuant to
Section 4.4. If the Services are provided under a separate agreement, Allegheny shall have no obligation to pay any fees in relation to the Services provided to such Entity. ***. Services provided to such Entity shall be included
in the calculation of Service volumes, if any, under this Agreement (as allocated by Allegheny), but shall be excluded when determining any Termination Charges payable as a result of termination for convenience***. 

  

	11.2	Pass-Through Expenses. 

  

	 	(a)	Procedures and Payment. Service Provider shall administer and invoice Allegheny for Pass-Through Expenses identified in Schedule 4J as follows. Unless otherwise
agreed by the Parties, Allegheny shall pay all Pass-Through Expenses directly to the applicable vendors following review, validation and approval of such Pass-Through Expenses by Service Provider. No new Pass-Through Expenses may be added without
Allegheny’s prior consent. Before submitting an invoice to Allegheny for any Pass-Through Expense, Service Provider shall (i) review and validate the invoiced charges, (ii) identify any errors or omissions, and (iii) communicate
with the applicable vendor to correct any errors or omissions, and use commercially reasonable efforts to resolve any questions or issues and obtain any applicable credits for Allegheny. Service Provider shall deliver to Allegheny the original
supplier invoice, together with any documentation supporting such invoice and a statement that Service Provider has reviewed and validated the invoiced charges, within ten (10) days after Service Provider’s receipt thereof; provided that,
if earlier, Service Provider shall use commercially reasonable efforts to deliver such invoice, documentation and statement at least five (5) business days prior to the date on which payment is due; and provided further that, if it is not
possible to deliver such invoice, documentation and statement at least five (5) business days prior to the due date, Service Provider shall promptly notify Allegheny and, at Allegheny’s option, either request additional time for review and
validation or submit the invoice for payment subject to subsequent review and validation. In addition, if the vendor offers a discount for payment prior to a specified 

  

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 date, Service Provider shall use commercially reasonable efforts to deliver such invoice and associated
documentation to Allegheny at least five (5) business days prior to such date. *** No new Pass-Through Expenses may be added without Allegheny’s prior consent, which it may withhold in its sole discretion. 
  

	 	(b)	Efforts to Minimize. Service Provider will continually seek to identify methods of reducing and minimizing Allegheny’s retained and Pass-Through Expenses and will notify
Allegheny of such methods and the estimated potential savings associated with each such method. 

  

	 	(c)	Cost Savings. If Service Provider proposes an innovative, value-adding, and cost-saving solution not previously identified by Allegheny or the Eligible Recipients, and not
otherwise required by this Agreement, that Allegheny or an Eligible Recipient elects to implement, then Allegheny, in its sole discretion, may agree on a case-by-case basis to share with Service Provider a percentage of the net cost savings directly
attributable to the proposed solution for a specified period not to exceed one (1) year. 

  

	11.3	Procurement. 

  
 Service Provider shall procure and deliver certain third party products and services for which Allegheny shall pay on a Pass-Through Expense basis or as
to which Service Provider’s Charges will be based on the third party’s invoiced charges in accordance with Schedule 4. *** Service Provider shall also procure products and services related to the Services, by purchase, lease,
license or contract, as the agent of Allegheny or an Eligible Recipient. In connection with the foregoing, the following shall apply: 
  

	 	(a)	In procuring such products and services, Service Provider shall: (i) give Allegheny and the Eligible Recipients the benefit of Service Provider’s most favorable vendor
arrangements where permitted by such vendors; (ii) use commercially reasonable efforts to obtain the most favorable pricing and terms and conditions then-available from any source for such products and services; (iii) use the scale of
Service Provider’s procurements on behalf of itself, Allegheny, the Eligible Recipients and other customers as leverage in negotiating such pricing or other terms and conditions; (iv) ensure that Allegheny receives at least an equitable
and proportionate share of the total refunds, credits, discounts, incentives and other benefits then-available to Service Provider in connection with such procurements; and (v) adhere to the procurement procedures specified in the Policy and
Procedures Manual, as such procedures may be modified from time to time by Allegheny. Service Provider shall adhere to Allegheny’s product and services standards and shall not deviate from such standards without Allegheny’s prior approval.
To the extent an authorized Allegheny representative specifies the vendor, pricing and/or terms and conditions for a procurement, Service Provider shall not deviate from such instructions without Allegheny’s prior approval.

  

	 	(b)	Service Provider may use, with Allegheny’s prior approval, master agreements existing as of the Commencement Date that are between Allegheny and various third party vendors to
procure products and services requested by Allegheny. Service Provider’s use of such Allegheny master agreements shall be conditioned on and subject to the following: (i) Service Provider obtaining any Required Consents to the use of such
master agreements; (ii) Service Provider complying with the terms and conditions of such master agreements; and (iii) Service Provider accepting responsibility for curing any breaches by Service Provider of such master agreements and
indemnifying, in accordance with Section 17.6, Allegheny or the Eligible Recipients for any Losses in connection with such breaches. 

  

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	 	(c)	Service Provider may use existing agreements between Service Provider and third party vendors or enter into new agreements with third party vendors to procure such products and
services. 

  

	 	(d)	If, at any time, Allegheny determines that the pricing and terms and conditions available through Service Provider are not as favorable as those Allegheny could obtain on its own,
Allegheny reserves the right to select and negotiate with the provider of such third party products and services and Service Provider shall comply with Allegheny’s decision with respect thereto. 

  

	 	(e)	With respect to all products and services purchased by Service Provider for Allegheny and/or the Eligible Recipients on a cost-plus, cost-reimbursement or Pass-Through Expense basis
during the course of performing the Services, Service Provider shall use commercially available efforts to pass through, or otherwise provide, to Allegheny and/or the applicable Eligible Recipient(s) all benefits offered by the manufacturers and/or
vendors of such products and services (including all warranties, refunds, credits, rebates, discounts, training, technical support and other consideration offered by such manufacturers and vendors) except to the extent otherwise agreed by Allegheny.
If Service Provider is unable to pass through any such benefit to Allegheny and/or the applicable Eligible Recipient(s), it shall notify Allegheny in advance and shall not purchase such product or service without Allegheny’s prior approval.

  

	11.4	Taxes. 

  
 The Parties’ respective responsibilities for taxes arising under or in connection with this Agreement shall be as follows: 
  

	 	(a)	Income Taxes. Each Party shall be responsible for its own Income Taxes. 

  

	 	(b)	Sales, Use and Property Taxes. Each Party shall be responsible for any sales, lease, use, personal property, stamp, duty or other such taxes on Equipment, Software or
property it owns or leases from a third party, including any lease assigned pursuant to this Agreement, and/or for which it is financially responsible under this Agreement. 

  

	 	(c)	Recoverable Taxes. All sums payable under or in connection with this Agreement shall be exclusive of Recoverable Taxes. 

  

	 	(d)	Taxes on Goods or Services Used by Service Provider. Service Provider shall be responsible for all sales, service, value-added, lease, use, personal property, excise,
consumption, and other taxes and duties, including Recoverable Taxes, payable by Service Provider on any goods or services used or consumed by Service Provider in providing the Services (including services obtained from Subcontractors, but excluding
telecommunications taxes, fees, and surcharges to the extent provided in Section 11.4(f)) where the tax is imposed on Service Provider’s acquisition or use of such goods or services and the amount of tax is measured by
Service Provider’s costs in acquiring such goods or services and not by Allegheny’s cost of acquiring such goods or services from Service Provider. 

  

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	 	(e)	Service Taxes. *** . If new or higher Service Taxes thereafter become applicable to the Services as a result of either Party moving all or part of its operations to a
different jurisdiction (e.g., Allegheny opening a new office, Service Provider relocating performance of Services to a shared service center or assigning this Agreement to an Affiliate) the Party initiating such move shall be financially responsible
for such new or higher Service Taxes. ***. 

  

	 	(f)	Telecommunication Taxes, Surcharges or User Fees. To the extent Allegheny is responsible under Schedule 4 for telecommunication taxes, surcharges or user fees
imposed by government authorities and associated with the Services and the allocation of such taxes, fees or surcharges is within Service Provider’s or its Subcontractors’ discretion, Service Provider and its Subcontractors shall act
fairly and equitably in allocating such taxes, fees and surcharges to Allegheny, and Allegheny and the Eligible Recipients shall not receive more than a proportionate share of such taxes, fees and surcharges. In addition, in the event any such tax,
fee or surcharge for which Allegheny or an Eligible Recipient is responsible is subsequently reduced or vacated by the appropriate regulatory authority or court of competent jurisdiction, Service Provider shall seek on behalf of Allegheny a refund
of any overpayment of such tax, fee or surcharge by Allegheny or the Eligible Recipient, at Allegheny or the Eligible Recipient’s reasonable request ***. 

  

	 	(g)	Notice of New Taxes and Charges. Service Provider shall promptly notify Allegheny when it becomes aware of any new taxes or other charges (including changes to existing taxes
or charges) to be passed through and/or collected by Allegheny under this Section. Such notification (which may be separate from the first invoice reflecting such taxes or other charges) shall contain a detailed explanation of such taxes or charges,
including the effective date of each new tax or charge. 

  

	 	(h)	Efforts to Minimize Taxes. The Parties shall cooperate fully with each other to enable each Party to more accurately determine its own tax liability and to minimize such
liability to the extent legally permissible. Service Provider’s invoices shall separately state the Charges that are subject to taxation and the amount of taxes included therein. In the event Service Provider does not provide invoices in
such format, Service Provider shall be liable for the entire amount of Service Tax on the invoice. Each Party will provide and make available to the other any resale certificates, information regarding out-of-state or out-of-country sales or
use of equipment, materials, or services, and other exemption certificates or information reasonably requested by either Party. At Allegheny’s request, Service Provider shall provide Allegheny with (i) a written certification signed by an
authorized representative of Service Provider confirming that Service Provider has filed all required tax forms and returns required in connection with any Service Taxes collected from Allegheny, and has collected and remitted all applicable Service
Taxes, and (ii) such other information pertaining to applicable Taxes as Allegheny may reasonably request. 

  

	 	(i)	Tax Audits or Proceedings. Each Party shall promptly notify the other Party of, and coordinate with the other Party, the response to and settlement of, any claim for taxes
asserted by applicable taxing authorities for which the other Party is financially responsible hereunder. With respect to any claim arising out of a form or return signed by a Party to this Agreement, such Party will have the right to elect to
control the response to and settlement of the claim, but the other Party will have all rights to participate in the responses and settlements to the extent of its potential responsibility or 

  

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 liability. Each Party also shall have the right to challenge the imposition of any tax liability for
which it is financially responsible under this Agreement or, if necessary, to direct the other Party to challenge the imposition of any such tax liability. If either Party requests the other to challenge the imposition of any tax liability, such
other Party shall do so (unless and to the extent it assumes financial responsibility for the tax liability in question), and, the requesting Party shall reimburse the other for all fines, penalties, interest, additions to taxes or similar
liabilities imposed in connection therewith, plus the reasonable legal, accounting and other professional fees and expenses it incurs. Each Party shall be entitled to any tax refunds or rebates obtained with respect to the taxes for which such Party
is financially responsible under this Agreement. ***. 
  

	 	(j)	Tax Filings. Each Party represents, warrants and covenants that it will file appropriate tax returns, and pay applicable taxes owed arising from or related to the provision
of the Services in applicable jurisdictions. Service Provider represents, warrants and covenants that it is registered to and will collect and remit Service Taxes in all applicable jurisdictions. 

  

	 	(k)	Survival. The provisions of this Section 11.4 will survive the expiration or termination of this Agreement for any reason. 

  

	11.5	New Services. 

  

	 	(a)	Procedures. If Allegheny requests that Service Provider perform any New Services reasonably related to the Services or other services generally provided by Service Provider,
Service Provider shall promptly prepare a *** proposal for Allegheny’s consideration. Unless otherwise agreed by the Parties, Service Provider shall prepare such *** proposal at no additional charge to Allegheny***Service Provider shall deliver
such ***proposal to Allegheny within ten (10) days of its receipt of Allegheny’s request; provided, that Service Provider shall use commercially reasonable efforts to respond more quickly in the case of a pressing business need or an
emergency situation. Allegheny shall provide such information as Service Provider reasonably requests in order to prepare such New Service proposal. Such New Services proposal shall include, among other things, the following at a level of detail
sufficient to permit Allegheny to make an informed business decision: (i) a project plan and fixed price or price estimate for the New Service; (ii) a breakdown of such price or estimate; (iii) a description of the service levels to
be associated with such New Service; (iv) a schedule for commencing and completing the New Service; (v) a description of the new hardware or software to be provided by Service Provider in connection with the New Service; (vi) a
description of the software, hardware and other resources, including Resource Unit utilization, necessary to provide the New Service; (vii) any additional facilities or labor resources to be provided by Allegheny or the Eligible Recipients in
connection with the proposed New Service; and (viii) in the case of any Developed Materials to be created through the provision of the proposed New Services, any ownership rights therein that differ from the provisions of
Section 14.2. Allegheny may accept or reject any New Services proposal in its sole discretion and Service Provider shall not be obligated to perform any New Services to the extent the applicable proposal is rejected. Unless the
Parties otherwise agree, if Allegheny accepts Service Provider’s proposal, Service Provider will perform the New Services and be paid in accordance with the proposal submitted by Service Provider and the provisions of this Agreement. Upon
Allegheny’s acceptance of a Service Provider proposal for New Services, the scope of the Services will be expanded and this Agreement will be modified to include such New Services. If Service Provider is unable to provide such New Services
using its own 

  

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 resources, Allegheny may require Service Provider to engage (as Service Provider’s subcontractor) a
third party approved or selected by Allegheny to provide such services. Notwithstanding any provision to the contrary, (A) Service Provider shall act reasonably and in good faith in formulating such pricing proposal, (B) Service Provider
shall use commercially reasonable efforts to identify potential means of reducing the cost to Allegheny, including utilizing Subcontractors as and to the extent appropriate, (C) such pricing proposal shall be no less favorable to Allegheny than
the pricing and labor rates set forth herein for comparable Services, and (D) such pricing proposal shall take into account the existing and future volume of business between Allegheny and Service Provider. 
  

	 	(b)	Use of Third Parties. Allegheny may elect to solicit and receive bids from third parties to perform any New Services. If Allegheny elects to use third parties to perform New
Services, (i) such New Services shall not be deemed “Services” under the provisions of this Agreement, and (ii) Service Provider shall cooperate with such third parties as provided in Section 4.5.

  

	 	(c)	Services Evolution and Modification. The Parties anticipate that the Services will evolve and be supplemented, modified, enhanced or replaced over time to keep pace with
technological advancements and improvements in the methods of delivering Services and changes in the businesses of Allegheny and the Eligible Recipients. The Parties acknowledge and agree that these changes will modify the Services and will not be
deemed to result in New Services unless the changed services meet the definition of New Services. 

  

	 	(d)	Authorized User and Eligible Recipient Requests. Service Provider will promptly inform the Allegheny Contract Executive of requests for New Services from Authorized Users or
Eligible Recipients, and shall submit any proposals for New Services to the Allegheny Contract Executive or his or her designee. Service Provider shall not agree to provide New Services to any Authorized Users or Eligible Recipients without the
prior written approval of the Allegheny Contract Executive or his or her designee. If Service Provider fails to comply strictly with this Section 11.5(d), it shall receive no compensation for any services rendered to any person or
entity in violation of such provision. 

  

	11.6	Extraordinary Events. 

  

	 	(a)	Definition. As used in this Agreement, an “Extraordinary Event” shall mean a circumstance in which an event or discrete set of events has occurred or is
planned with respect to the business of Allegheny or the Eligible Recipients *** . Examples of the kinds of events that might cause such material change in the scope, nature or mix of the Services include the following: 

  

	 	(i)	changes in locations where the Eligible Recipients operate; 

  

	 	(ii)	changes in products of, or in markets served by, the Eligible Recipients; 

  

	 	(iii)	mergers, acquisitions, divestitures or reorganizations of the Eligible Recipients; 

  

	 	(iv)	changes in the method of service delivery; 

  

	 	(v)	changes in the applicable regulatory environment; 

  

	 	(vi)	changes in Allegheny’s policy, technology or processes; 

  

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	 	(vii)	changes in market priorities; or 

  

	 	(viii)	changes in the business units being serviced by Service Provider. 

  

	 	(b)	Consequence. If an Extraordinary Event occurs, Allegheny may, at its option, request more favorable pricing with respect to applicable Charges for any affected Tower in
accordance with the following: 

  

	 	(1)	Service Provider and Allegheny shall mutually determine on a reasonable basis the efficiencies, economies, savings and resource utilization reductions, if any, resulting from such
Extraordinary Event and, upon Allegheny’s approval, Service Provider shall then proceed to implement such efficiencies, economies, savings and resource utilization reductions as quickly as practicable and in accordance with the agreed upon
schedule. Thereafter, as the efficiencies, economies, savings or resource utilization reductions are realized, the Charges specified on Schedule 4 and any affected Resource Baselines shall be promptly and equitably adjusted to pass
through to Allegheny the net benefit of such efficiencies, economies, savings and resource utilization reductions; provided, that Allegheny shall reimburse Service Provider for any net costs or expenses incurred to realize such efficiencies,
economies, savings or resource utilization reductions if and to the extent Service Provider (i) notifies Allegheny of such additional costs and obtains Allegheny’s approval prior to incurring such costs, (ii) uses commercially
reasonable efforts to identify and consider practical alternatives, and reasonably determines that there is no other more practical or cost effective way to obtain such savings without incurring such expenses, and (iii) uses commercially
reasonable efforts to minimize the additional costs to be reimbursed by Allegheny. 

  

	 	(2)	An Extraordinary Event shall not result in Billable Resource Unit prices to Allegheny being higher than such Billable Resource Unit prices would have been if the RRCs, ARCs and
other rates and charges then specified in Schedule 4 had been applied. Allegheny may, at its sole option, elect, for each Extraordinary Event, at any time to forego its rights under this Section 11.6 and instead,
apply RRCs, ARCs and other rates and charges specified in Schedule 4 to adjust the Charges. 

  

	11.7	Unanticipated Change. 

  
 If an Unanticipated Change occurs, and if Allegheny requests that the Services should be modified to incorporate such Unanticipated Change, the Parties
shall use the procedures in Section 11.6(b) to equitably adjust the Charges and other relevant provisions of this Agreement to take such Unanticipated Change into account. An “Unanticipated Change” shall consist
of a material change in the technologies and/or business processes available to provide all or part of the Services which is outside the normal evolution of technology experienced by the information technology industry and other in-scope Services
industry, that was not generally available as of the Effective Date, and that would materially reduce Service Provider’s cost of providing the Services. 
  

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	11.8	Proration. 

  
 Periodic charges under this Agreement are to be computed on a calendar month basis, and shall be prorated for any partial month on a calendar day basis.

  

	11.9	Refundable Items. 

  

	 	(a)	Prepaid Amounts. Where Allegheny and/or the Eligible Recipients have prepaid for a service or function for which Service Provider is assuming financial responsibility under
this Agreement, including the items listed on Schedule 30, Service Provider shall promptly refund to Allegheny or such Eligible Recipient, upon either Party identifying the prepayment, that portion of such prepaid expense which is
attributable to periods on and after the Commencement Date. 

  

	 	(b)	Refunds and Credits. If Service Provider should receive a refund, credit, discount or other rebate for goods or services paid for by Allegheny and/or the Eligible Recipients
on a Pass-Through Expense, Retained Expense, cost-plus or cost-reimbursement basis, then Service Provider shall (i) notify Allegheny of such refund, credit, discount or rebate and (ii) pay the full amount of such refund, credit, discount
or rebate to Allegheny or such Eligible Recipient. 

  

	 	(c)	Allocation of Balloon, Roll-Over and Similar Payments. With respect to contracts assigned to Allegheny pursuant to Sections 4.4(b)(4), (5),
(6), and (7), where the costs under any such contracts entered into by Service Provider, a Service Provider Affiliate or Subcontractor are to be apportioned between the Parties, Service Provider shall be responsible for
the payment of any costs required to be paid by Allegheny after the assignment of such contracts to Allegheny, to the extent such costs are attributable to periods during the Term and the provision of any Termination Assistance Services.
Additionally, if lease, license, maintenance, service charges or other periodic payments under any such contract increase after assignment to Allegheny (other than to account for cost of living or similar increases) (e.g., balloon or similar
payments), all such payments shall be recalculated so that, as between the Parties, the entire cost shall be amortized evenly over the entire term of such contract. In the case of licenses, such allocation of costs shall not apply to the initial
one-time license fees paid or payable by Service Provider. Service Provider shall be responsible for those roll-over and recalculated costs that are attributable to periods during the Term and the provision of any Termination Assistance Services,
and, upon assignment to Allegheny, Allegheny shall be responsible for all other payments. Service Provider shall provide a credit to Allegheny for any such roll-over costs and recalculated costs against any amounts then-due and owing by Allegheny
or, if there are no amounts then-owed by Allegheny, pay such roll-over or recalculated amounts to Allegheny within thirty (30) days after the assignment of the applicable contract to Allegheny. 

  

	11.10	Allegheny Benchmarking Reviews. 

  

	 	(a)	Benchmarking Review. Commencing *** Allegheny may *** engage the services of an independent third party (a “Benchmarker”) to compare the quality and
cost of a Tower or the Services as a whole, as applicable, against the quality and cost of other well managed service providers performing similar services to determine whether Allegheny is receiving from Service Provider pricing and levels of
service that are competitive with market rates, prices and service levels, given the nature, volume and type of Services provided by 

  

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 Service Provider hereunder (“Benchmarking”). The benchmarker shall be engaged on terms
consistent with this Section 11.10 and otherwise acceptable to Allegheny, provided that Service Provider shall have an opportunity to review and comment on the proposed agreement. If the Service Provider believes the agreement in
the form proposed by Allegheny is inconsistent with this Section 11.10 such that the benchmarking is likely to be skewed in favor of Allegheny, Service Provider may submit the issue to dispute resolution pursuant to
Section 19. *** In making this comparison, the Benchmarker shall consider the following factors, and such other factors as it deems appropriate under the circumstances, and adjust the prices as and to the extent
appropriate: (A) whether supplier transition and transformation charges are paid by the customer as incurred or amortized over the term of the agreement or the manner in which such transition and transformation charges are invoiced and paid;
(B) the extent to which supplier pricing includes the purchase of the customer’s existing assets; (C) the extent to which supplier pricing includes the cost of acquiring future assets; (D) the extent to which this Agreement calls
for Service Provider to provide and comply with unique Allegheny requirements; and (E) whether Service Taxes are included in such pricing or stated separately in supplier invoices. 
  

	 	(b)	General. Any Benchmarker *** shall execute a non-disclosure agreement substantially in the form attached hereto as Exhibit 1. Each Party shall cooperate fully
with the Benchmarker and shall provide reasonable access to any premises, equipment, personnel or documents and provide any assistance required by the Benchmarker to conduct the Benchmarking, all at the respective Party’s cost and expense. The
Benchmarking shall be conducted so as not to unreasonably disrupt Service Providers’ operations under this Agreement. 

  

	 	(c)	Result of Benchmarking. If the Benchmarker finds that the Charges paid by Allegheny for all Services or for any Tower are greater than the lowest twenty-five percent
(25%) of the prices charged by other well managed service providers for work of a similar nature, type or volume (the “Benchmark Standard”), ***Any adjustment to the Charges shall be made on a prospective basis only beginning
thirty (30) days after receipt of the final benchmark report. 

  

	 	(d)	Service Provider Review and Dispute. The Benchmarker shall provide the Parties with a copy of the Benchmarker’s report and each Party shall have ten (10) business
days to review such report. If the Parties are unable to agree upon the validity of such findings, the matter shall be resolved pursuant to the dispute resolution procedures set forth in Article 19. Reductions in Service
Provider’s Charges shall be implemented effective as of thirty (30) days after the final benchmark report was provided to Service Provider. 

  

	 	(e)	Transport Rate Review. The following shall apply to the telecommunications transport services for which Service Provider includes a separate Charge under this Agreement for
those telecommunications transport services. 

  

	 	(i)	*** Any reduction of a Transport Rate under this Agreement shall be effective as of the date on which the corresponding reduction in the Subcontract Transport Rate is effective.

  

	 	(ii)	Notwithstanding the foregoing, Service Provider shall not be obligated to disclose to Allegheny, and Allegheny shall not be entitled to audit or review, the terms of Service
Provider’s contract with the Subcontractor(s) utilized by 

  

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	 	    	Service Provider to provide telecommunications transport services, including pricing terms. However, at Allegheny’s request, Service Provider shall cause the independent
auditing firm that certifies Service Provider’s annual financial statements, or another independent auditing firm of international standing agreed upon by the Parties, to review the pertinent information and methodology to verify Service
Provider’s compliance with this provision. Allegheny shall reimburse Service Provider for any fees or expenses of such independent auditor(s) reasonably incurred by Service Provider in connection with any requested review, provided
(i) Service Provider notifies Allegheny of such fees and expenses and obtains Allegheny’s approval prior to incurring them and (ii) Service Provider uses commercially reasonable efforts to minimize the amounts to be paid or reimbursed
by Allegheny. 

  

	11.11	Efforts to Reduce Costs and Charges. From time to time, Allegheny may request that the Parties work together to identify ways to achieve reductions in the cost to Allegheny
of the Services and corresponding reductions in the Charges to be paid by Allegheny by modifying or reducing the nature or scope of the Services to be performed by Service Provider, the applicable Service Levels or other contract requirements. If
requested by Allegheny, Service Provider shall promptly prepare a proposal at a level of detail sufficient to permit Allegheny to make an informed business decision identifying all viable means of achieving the desired reductions without adversely
impacting business objectives or requirements identified by Allegheny. In preparing such a proposal, Service Provider shall give due consideration to any means of achieving such reductions proposed by Allegheny. ***Allegheny shall not be obligated
to accept or implement any proposal, and Service Provider shall not be obligated to implement any change that affects the terms of this Agreement, unless and until such change is reflected in a written amendment to this Agreement.

  

	12.	INVOICING AND PAYMENT 

  

	12.1	Invoicing. 

  

	 	(a)	Invoice. Within seven (7) days after the beginning of each month, Service Provider will present Allegheny with an invoice (the “Monthly Invoice”) for
(i) the fixed portion of the Monthly Base Charges for the current month, and (ii) any variable Charges due and owing for the preceding month, including Charges for ARCs and RRCs, ***. The invoice shall be delivered to Allegheny, at its
request, at the address(es) listed in Section 21.3, and/or electronically. Except as otherwise provided above, Service Provider shall not invoice Allegheny for any advance or concurrent charges. 

  

	 	(b)	Form and Data. At Allegheny’s request, Service Provider shall provide separate Monthly Invoices for each Allegheny Affiliate or Eligible Recipient then receiving
Services, allocated among such Affiliates or Eligible Recipients based on the chargeback data generated by Service Provider and/or the allocation formula provided by Allegheny, provided that if the number of such invoices exceeds ten (10) per
month then Service Provider may condition the delivery of additional invoices on reimbursement of any additional direct incremental costs incurred by Service Provider in producing such additional invoices. Each invoice shall be in the form specified
in Exhibit 2 and shall (i) comply with all applicable legal, regulatory and accounting requirements, (ii) allow Allegheny to validate volumes and fees, (iii) permit Allegheny to chargeback internally to the same
organizational level and at the same level of detail in use by Allegheny, as provided by Allegheny from time to time, and (iv) meet Allegheny’s and the Eligible 

  

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 Recipient’s business accounting and billing requirements as provided by Allegheny from time to
time. Each invoice shall include the pricing calculations and related data utilized to establish the Charges and sufficient information to validate the service volumes and associated Charges. The data underlying each invoice shall be delivered to
Allegheny electronically (if requested by Allegheny) and in a form and format compatible with Allegheny’s accounting systems, as provided by Allegheny from time to time. 
  

	 	(c)	*** 

  

	 	(d)	Time Limitation. For the Monthly Base Charges, if Service Provider fails to provide an invoice to Allegheny for any amount within one hundred eighty (180) days after the
month in which the Services in question are rendered or the expense incurred, Service Provider shall waive any right it may otherwise have to invoice for and collect such amount, except in the case of Service Taxes, which will be invoiced by Service
Provider to Allegheny within thirty (30) days of Service Provider receiving notice of an assessment for such Service Taxes. 

  

	12.2	Payment Due. 

  
 Subject to the other provisions of this Article 12, each Monthly Invoice provided for under Section 12.1 is due and
payable by Allegheny by wire transfer in immediately available funds within thirty (30) days after receipt by Allegheny of such Monthly Invoice unless the amount in question is disputed in accordance with Section 12.4. Any
amount due under this Agreement for which a time for payment is not otherwise specified also shall be due and payable within thirty (30) days, *** The Parties agree that invoicing and payment will be by and between U.S. companies in U.S.
dollars. Any amounts not paid when due will bear interest from the date due until paid at a rate equal to the Interest Rate. 
  

	12.3	Set Off. 

  
 With respect to any amount to be paid or reimbursed by Allegheny hereunder, Allegheny may set off against such amount any undisputed amount that Service
Provider is obligated to pay Allegheny hereunder. Allegheny shall have the right to subsequent withholding or set off if and to the extent Allegheny paid an amount which it previously had a right to withhold. 
  

	12.4	Disputed Charges. 

  
 Allegheny may withhold payment of particular Charges that Allegheny reasonably disputes in good faith subject to the following: 
  

	 	(a)	Notice of Dispute. If Service Provider’s invoice includes sufficient detail and supporting documentation to enable Allegheny to reasonably determine whether Service
Provider’s Charges are in accordance with this Agreement, Allegheny shall notify Service Provider [***] if it disputes any of the Charges in such invoice. 

  

	 	(b)	Notice of Insufficient Detail, Documentation and Dispute. If Service Provider’s invoice does not include sufficient detail and supporting documentation to enable
Allegheny to reasonably determine whether Service Provider’s Charges are in accordance with this Agreement, Allegheny shall so notify Service Provider ***. Service Provider shall promptly provide such reasonable detail and supporting
documentation, and Allegheny shall notify Service Provider *** whether it disputes any of the Charges in Service Provider’s invoice. 

  

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	 	(c)	Description and Explanation. If Allegheny disputes any Service Provider Charges, Allegheny shall so notify Service Provider and provide a description of the particular
Charges in dispute and an explanation of the reason why Allegheny disputes such Charges. 

  

	 	(d)	*** 

  

	 	(e)	Continued Performance. Each Party agrees to continue performing its obligations under this Agreement while any dispute is being resolved unless and until such obligations are
terminated by the termination or expiration of this Agreement. 

  

	 	(f)	No Waiver. Neither the failure to dispute any Charges or amounts prior to payment nor the failure to withhold any amount shall constitute, operate or be construed as a waiver
of any right Allegheny may otherwise have to dispute any Charge or amount or recover any amount previously paid. 

  

	13.	ALLEGHENY DATA AND OTHER PROPRIETARY INFORMATION 

  

	13.1	Allegheny Ownership of Allegheny Data. 

  
 Allegheny Data is and shall remain the property of Allegheny (and/or the applicable Eligible Recipients). Service Provider shall promptly deliver
Allegheny Data (or the portion of such Allegheny Data specified by Allegheny) to Allegheny in the format and on the media prescribed by Allegheny (i) at any time at Allegheny’s request, (ii) at the end of the Term and the completion
of all requested Termination Assistance Services (except Contract Records, which shall be retained by Service Provider for the Audit Period specified in Section 9.10(a) unless and to the extent Service Provider is directed by
Allegheny to deliver such Contract Records to Allegheny prior to the expiration of such audit period), or (iii) with respect to particular Allegheny Data, at such earlier date that such data are no longer required by Service Provider to perform
the Services. Thereafter, Service Provider shall return or destroy, as directed by Allegheny, all copies of the Allegheny Data in Service Provider’s possession or under Service Provider’s control as soon as possible, but in any event
within ten (10) business days and deliver to Allegheny written certification of such return or destruction signed by an authorized representative of Service Provider. Service Provider shall not withhold any Allegheny Data as a means of
resolving any dispute. Allegheny Data shall not be utilized by Service Provider for any purpose other than the performance of Services under this Agreement and, to the extent necessary and subject to the provisions of
Section 13.4, the resolution of any then-current disputes that may arise between the Parties hereunder, and Service Provider shall at all times comply with Allegheny’s privacy policy, as modified by Allegheny from time to
time ***. Allegheny Data shall not be sold, assigned, leased, encumbered, commercially exploited or otherwise provided to third parties by or on behalf of Service Provider or any Service Provider Personnel. Service Provider shall promptly notify
Allegheny if it believes that any use of Allegheny Data by Service Provider contemplated under this Agreement or to be undertaken as part of the Services is inconsistent with the foregoing. 
  

	13.2	Safeguarding Allegheny Data. 

  

	 	(a)	Safeguarding Procedures. Service Provider shall establish and maintain environmental, safety and facility procedures, data security procedures and other safeguards
against the 

  

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 destruction, loss, unauthorized access or alteration of Allegheny Data in the possession of Service
Provider which are (i) no less rigorous than those maintained by Allegheny as of the Effective Date (or implemented by Allegheny in the future to the extent deemed necessary by Allegheny), including Allegheny’s privacy, security and
records retention policies which have been provided or made available by Allegheny to Service Provider in writing (which may include electronic communications and notices of the applicable information contained on a website with directions to the
relevant location on the website that contains such information) and the security and control requirements under this Agreement, and (ii) no less rigorous than those maintained by Service Provider for its own information of a similar nature,
which shall be no less rigorous than accepted security standards in the industry (such as ISO 17799). Within sixty (60) days following the Effective Date, Service Provider shall evaluate the then-current Allegheny security policy and shall
prepare and submit for Allegheny review and approval recommendations with respect to changes or modifications to such policy. Service Provider shall maintain and enforce the then-current Allegheny security policy until any changes or modifications
are approved by Allegheny for implementation. *** Allegheny shall have the right to establish backup security for Allegheny Data and to keep backup copies of the Allegheny Data in Allegheny’s possession at Allegheny’s expense if Allegheny
so chooses. Service Provider shall provide Allegheny with downloads of Allegheny Data, as requested and directed by Allegheny, to enable Allegheny to maintain such backup security or backup copies of Allegheny Data. Service Provider shall remove all
Allegheny Data from any media taken out of service and shall destroy or securely erase such media in accordance with the Policy and Procedures Manual. No media on which Allegheny Data is stored may be used or re-used to store data of any other
customer of Service Provider or to deliver data to a third party, including another Service Provider customer, unless securely erased in accordance with the Policy and Procedures Manual. In the event Service Provider discovers or is notified of a
breach or potential breach of security relating to Allegheny Data in the possession or control of Service Provider or its Affiliates or Subcontractors, Service Provider shall (A) expeditiously notify Allegheny of such breach or potential
breach, (B) investigate such breach or potential breach and perform a Root Cause Analysis thereon, (C) remediate the effects of such breach or potential breach of security to the extent possible, (D) provide Allegheny with such
assurances as Allegheny shall reasonably request that such breach or potential breach will not recur and (E) provide periodic updates during the investigation to Allegheny and provide Allegheny the root cause analysis reports. To the extent
Service Provider cannot remediate any breach or potential breach of security relating to Allegheny Data in the possession or control of Service Provider or its Affiliates or Subcontractors within the time period desired by Allegheny, Allegheny will
reprioritize the Services, in accordance with Section 4.7, and Allegheny’s business requirements to help make Service Provider Personnel then-assigned to the Allegheny account available to perform such remediation or at
Allegheny’s option require that Service Provider provide required additional resources at the *** under this Agreement. 
  

	 	(b)	Reconstruction Procedures. As part of the Services, Service Provider shall be responsible for developing and maintaining procedures for the reconstruction of lost Allegheny
Data which are (i) no less rigorous than those maintained by Allegheny as of the Effective Date (or implemented by Allegheny in the future to the extent deemed necessary by Allegheny), and (ii) no less rigorous than those maintained by
Service Provider for its own information of a similar nature. As soon as practicable following the Effective Date, Service Provider shall provide Allegheny with copies of Service Provider’s procedures for the reconstruction of lost Allegheny
Data for Allegheny’s review and approval. Allegheny will provide Service Provider with access to Allegheny’s existing 

  

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 documentation, and Service Provider will document all of Allegheny’s procedures for the
reconstruction of lost Allegheny Data in the Policy and Procedures Manual (as supplemented by or replaced with those Service Provider procedures that are approved by Allegheny). 
  

	 	(c)	Corrections. Where Allegheny has instructed, or where Schedule 2 provides, that Allegheny Data is to be backed up by Service Provider and retained to enable
such data restoration, Service Provider shall restore all destroyed, lost or altered Allegheny Data using generally accepted data restoration techniques. In addition, if Service Provider or its Affiliates or Subcontractors has caused the
destruction, loss or alteration of any Allegheny Data, Service Provider shall be responsible for the cost of restoring such data. *** Service Provider shall at all times adhere to the procedures and safeguards specified in
Section 13.2(a) and (b) and shall correct (including any required back-up or restoration of data from scheduled backups, or if not available on such backups, restoration by other means with Allegheny’s
reasonable cooperation), at no charge to Allegheny, any destruction, loss or alteration of any Allegheny Data attributable to the failure of Service Provider or Service Provider Personnel to comply with Service Provider’s obligations under this
Agreement. 

  

	 	(d)	Advice on Better Procedures. Where not limited from doing so by customer confidentiality concerns, Service Provider shall regularly advise Allegheny of data security
practices, procedures and safeguards in effect for other Service Provider customers, where such practices, procedures and safeguards are of a higher standard than those contemplated under this Agreement. 

  

	13.3	Allegheny and Service Provider Personal Data. 

  

	 	(a)	Compliance with Data Privacy Laws. Service Provider shall comply with the provisions of and the obligations imposed on Service Provider under applicable Data Privacy Laws. In
addition, Service Provider shall provide Allegheny with such assistance as Allegheny may reasonably require to fulfill the responsibilities of Allegheny and the Eligible Recipients under such Data Privacy Laws. Service Provider also shall comply
with the data privacy policies of Allegheny, as well as the global data privacy policies of any self-regulatory organizations to which Allegheny or the Eligible Recipients belong to the extent (i) Allegheny has provided or made available in
writing to Service Provider such data privacy policies (which may include electronic communications and notices of the applicable information contained on a website with directions to the relevant location on the website that contains such
information) and (ii) such policies are applicable to Service Provider in its role as a third party service provider to Allegheny and the Eligible Recipients in relation to Allegheny Personal Data. 

  

	 	(b)	Return of Personal Data. All Allegheny Personal Data acquired by Service Provider shall be returned or destroyed (at the option of Allegheny) by Service Provider on request
in accordance with Section 13.1, unless and to the extent such Allegheny Personal Data is required by Service Provider to discharge its obligations hereunder or under applicable Laws (including applicable Data Privacy Laws).

  

	 	(c)	Service Provider Responsible for Third Parties. Service Provider shall be responsible for the acts and omissions of any Subcontractor or other third party that processes
(within the meaning of the applicable Data Privacy Laws) Allegheny Personal Data on Service Provider’s behalf in the same manner and to the same extent as it is responsible for its own acts and omissions with respect to such Allegheny Personal
Data. 

  

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	 	(d)	Personal Data Security. Without limiting Service Provider’s obligations under Section 13.2 or otherwise with respect to data security, Service
Provider shall: 

  

	 	(i)	take commercially reasonable steps to ensure the reliability of Service Provider Personnel who have access to, and who are responsible for the security of, the Allegheny Personal
Data; 

  

	 	(ii)	provide Allegheny or the relevant Eligible Recipient with such information, assistance and cooperation as Allegheny or such Eligible Recipient may reasonably require from time to
time to establish Allegheny’s or any Eligible Recipient’s compliance with the obligations relating to security contained in the Data Privacy Laws; and 

  

	 	(iii)	inform Allegheny or the relevant Eligible Recipient as soon as reasonably practicable of any particular risk to the security of any of their computer networks of which Service
Provider becomes aware and of the categories of Allegheny Personal Data and individuals that may be affected. 

  

	 	(e)	Further Data Processor Obligations. Service Provider shall promptly, and in any event not later than reasonably required in order to enable Allegheny or the relevant Eligible
Recipient to fulfill its duties under any Data Privacy Law: 

  

	 	(i)	pass on to Allegheny or the relevant Eligible Recipient any inquiries or communication (including subject access requests) from end users relating to their Allegheny Personal Data
or its processing; and 

  

	 	(ii)	provide such information as may be required for the purpose of responding to any such end users or otherwise necessary for Allegheny to comply with duties under Data Privacy Laws.

  
 Service Provider shall at all times act in a
manner consistent with the requirements of any and all codes relating to personal data processing which are generally accepted within the finance and accounting and human resources outsourcing sectors in so far as they are relevant to the Services
performed by Service Provider and in so far as they are applicable to the Service Provider in its role as a data processor in relation to Allegheny Personal Data. ***. 
  

	 	(f)	Service Provider Personal Data. During the Term and in connection with their performance, Allegheny or the Eligible Recipients may receive personal data of or relating to
employees of Service Provider or its Affiliates or Subcontractors. Allegheny agrees that it will use any such personal information for the sole purposes of this Agreement, that it will use the same means as it uses to protect its own employees’
personal information, but in no event less than reasonable means considering the information involved, to prevent the disclosure and to protect such personal data from unauthorized access by any person, and that it shall not disclose such personal
information to any third party, other than Eligible Recipients and third parties who are permitted to such information pursuant to this Section 13, without the express consent of Service Provider. 

  

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	13.4	Confidentiality. 

  

	 	(a)	Proprietary Information. Service Provider and Allegheny each acknowledge that the other possesses and will continue to possess information that has been developed or received
by it, has commercial value in its or its customers’ business and is not generally available to the public. Except as otherwise specifically agreed in writing by the Parties, “Proprietary Information” shall mean (i) this
Agreement and the terms hereof and thereof, (ii) all information marked confidential, restricted or proprietary by either Party, and (iii) any other information that is treated as confidential by the disclosing Party and would reasonably
be understood to be confidential, whether or not so marked. In the case of Allegheny and the Eligible Recipient, Proprietary Information also shall include Software provided to Service Provider by or through Allegheny or the Eligible Recipients,
Developed Materials, Allegheny Data, attorney-client privileged materials and attorney work product of Allegheny and the Eligible Recipients, customer lists, customer contracts, customer information, rates and pricing, information with respect to
competitors, strategic plans, account information, rate case strategies, research information, plant and equipment design information, financial/accounting information (including assets, expenditures, mergers, acquisitions, divestitures, billings
collections, revenues and finances), human resources and personnel information, marketing/sales information, information regarding businesses, plans, operations, third party contracts, licenses, internal or external audits, law suits, regulatory
compliance (including compliance with information sharing that may violate the FERC Code of Conduct) or other information or data of Allegheny or other Eligible Recipients obtained, received, transmitted, processed, stored, archived, or maintained
by Service Provider under this Agreement. By way of example, Allegheny Proprietary Information shall include plans for changes in Allegheny’s or an Eligible Recipient’s facilities, business units and product lines, plans for business
mergers, acquisitions or divestitures, rate information, plans for the development and marketing of new products, financial forecasts and budgets, technical proprietary information, employee lists and company telephone or e-mail directories. In the
case of Service Provider, Proprietary Information shall include financial and pricing information, account information, information regarding Service Provider’s business plans and operations, research information, human resources and personnel
information, trade secrets, third party contracts or licenses, , and proprietary Systems, software, tools and methodologies owned by Service Provider and used in the performance of the Services. The terms of, and performance reports issued in
connection with, this Agreement will be deemed the Proprietary Information of each Party and neither Party may disclose such Proprietary Information without the prior written consent of the other Party; provided that the foregoing shall not restrict
Allegheny from disclosing Proprietary Information relating to (1) the financial or operational terms of this Agreement and/or Service Provider’s performance hereunder (e.g., applicable Service Levels and measurements of Service
Provider’s performance with respect to such Service Levels) in connection with a benchmarking under Section 11.10 or (2) Allegheny’s operations, the Services, the Service Levels and Allegheny’s costs for the
Services (but not the Charges) in connection with the solicitation of proposals for or the procurement of the same or similar services from Allegheny Third Party Contractors. 

  

	 	(b)	Obligations. 

  

	 	(i)	During the term of this Agreement and at all times thereafter as specified in Section 13.4(f), Service Provider and Allegheny shall not disclose, and shall
maintain the confidentiality of, all Proprietary Information of the other Party 

  

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	 	    	(and in the case of Service Provider, the Eligible Recipients). Allegheny and Service Provider shall each use at least the same degree of care to safeguard and to prevent disclosing
to third parties the Proprietary Information of the other as it employs to avoid unauthorized disclosure, publication, dissemination, destruction, loss, or alteration of its own information (or information of its customers) of a similar nature, but
not less than reasonable care. Service Provider Personnel shall not have access to Allegheny Proprietary Information without proper authorization. Upon receiving such authorization, authorized Service Provider Personnel shall have access to
Allegheny Proprietary Information only to the extent necessary for such person to perform his or her obligations under or with respect to this Agreement or as otherwise naturally occurs in such person’s scope of responsibility, provided that
such access is not in violation of Law. 

  

	 	(ii)	The Parties may disclose Proprietary Information to their Affiliates, auditors, attorneys, accountants, consultants, contractors and subcontractors, where (A) use by such
person or entity is authorized under this Agreement, (B) such disclosure is necessary for the performance of such person’s or entity’s obligations under or with respect to this Agreement or otherwise naturally occurs in such
person’s or entity’s scope of responsibility, (C) the entity (or where no entity, an individual) agrees in writing to assume the obligations described in this Section 13.4, and (D) the disclosing Party assumes
full responsibility for the acts or omissions of such person or entity and takes all reasonable measures to ensure that the Proprietary Information is not disclosed or used in contravention of this Agreement. Any disclosure to such person or entity
shall be under the terms and conditions as provided herein. Each Party’s Proprietary Information shall remain the property of such Party. The Parties may, to the extent required and subject to appropriate confidentiality notices, provide
Proprietary Information to tax authorities and advisors, pertinent to tax filings, claims, and assessments without notification to or approval by the other Party. 

  

	 	(iii)	Neither Party shall (A) make any use or copies of the Proprietary Information of the other Party except as contemplated by this Agreement, (B) acquire any right in or
assert any lien against the Proprietary Information of the other Party, (C) sell, assign, transfer, lease, or otherwise dispose of Proprietary Information to third parties or commercially exploit such information, including through Derivative
Works, or (D) refuse for any reason (including a default or material breach of this Agreement by the other Party) to promptly provide the other Party’s Proprietary Information (including copies thereof) to the other Party if requested to
do so. Notwithstanding the foregoing, (1) either Party may disclose Proprietary Information relating to the financial or operational terms of this Agreement and/or Service Provider’s performance hereunder (e.g., applicable Service Levels
and measurements of Service Provider’s performance with respect to such Service Levels) in connection with a benchmarking under Section 11.10 and (2) Allegheny may disclose Proprietary Information relating to
Allegheny’s operations, the Services, the Service Levels and Allegheny’s costs for the Services (but not the Charges) in connection with the solicitation of proposals for or the procurement of the same or similar services from Allegheny
Third Party Contractors. Upon expiration or any termination of this Agreement and completion of each Party’s obligations under this Agreement, 

  

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	 	    	each Party shall return or destroy, as the other Party may direct, all documentation in any medium that contains, refers to, or relates to the other Party’s Proprietary
Information within thirty (30) days (except Contract Records, which shall be retained by Service Provider for the Audit Period specified in Section 9.10(a) unless and to the extent Service Provider is directed by Allegheny to
deliver such Contract Records to Allegheny prior to the expiration of such audit period). Each Party shall deliver to the other Party written certification of its compliance with the preceding sentence signed by an authorized representative of such
Party. Notwithstanding the foregoing, each Party may maintain an archival copy of the other Party’s Proprietary Information solely as necessary to comply with Laws or to protect its rights with respect to any then-current dispute under this
Agreement. In addition, each Party shall take all necessary steps to ensure that its employees comply with these confidentiality provisions. 

  

	 	(c)	Exclusions. Section 13.4(b) shall not apply to any particular information which the receiving Party can demonstrate (i) is, at the time of disclosure
to it, generally available to the public other than through a breach of the receiving Party’s or a third party’s confidentiality obligations, (ii) after disclosure to it, is published by the disclosing Party or otherwise becomes
generally available to the public other than through a breach of the receiving Party’s or a third party’s confidentiality obligations, (iii) is lawfully in the possession of the receiving Party at the time of disclosure to it,
(iv) is received from a third party having a lawful right to disclose such information, or (v) is independently developed by the receiving Party without reference to Proprietary Information of the furnishing Party; provided, however, that
the exclusions in the foregoing subsections (i) and (ii) shall not be applicable to the extent that the disclosure or sharing of such information by one or both Parties is subject to any limitation, restriction, consent or notification
requirement under any applicable federal or state information privacy law or regulation then in effect. The Parties acknowledge and agree that Proprietary Information that is not generally available to the public shall not be deemed public or
subject to this exclusion merely because it is combined with information that is generally available to the public. In addition, the receiving Party shall not be considered to have breached its obligations under this Section 13.4
for disclosing Proprietary Information of the other Party as required, in the opinion of legal counsel, to satisfy any legal requirement of a competent government body, provided that, promptly upon receiving any such request, such Party, to the
extent it may legally do so, advises the other Party of the Proprietary Information to be disclosed and the identity of the third party requiring such disclosure prior to making such disclosure in order that the other Party may interpose an
objection to such disclosure, take action to assure confidential handling of the Proprietary Information, or take such other action as it deems appropriate to protect the Proprietary Information. The receiving Party shall use commercially reasonable
efforts to cooperate with the disclosing Party in its efforts to seek a protective order or other appropriate remedy or in the event such protective order or other remedy is not obtained, to obtain assurance that confidential treatment will be
accorded such Proprietary Information. 

  

	 	(d)	Loss of Proprietary Information. Each Party shall (i) immediately notify the other Party of any possession, use, knowledge, disclosure, or loss of such other
Party’s Proprietary Information in contravention of this Agreement, (ii) promptly furnish to the other Party all known details and assist such other Party in investigating and/or preventing the reoccurrence of such possession, use,
knowledge, disclosure, or loss, (iii) cooperate with the other Party in any investigation or litigation deemed necessary by such other Party to 

  

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 protect its rights, and (iv) promptly use commercially reasonable efforts to prevent further
possession, use, knowledge, disclosure, or loss of Proprietary Information in contravention of this Agreement. Each Party shall bear any costs it incurs in complying with this Section 13.4(d). 
  

	 	(e)	No Implied Rights. Nothing contained in this Section 13.4 shall be construed as obligating a Party to disclose its Proprietary Information to the other
Party, or as granting to or conferring on a Party, expressly or impliedly, any rights or license to any Proprietary Information of the other Party. 

  

	 	(f)	Survival. The limitations on use and disclosure by Service Provider with respect to Allegheny Personal Data and Allegheny’s human resources and personnel information
shall survive the expiration or termination of this Agreement and shall be perpetual. The Parties’ obligations of non-disclosure and confidentiality with respect to all other Proprietary Information shall survive the expiration or termination
of this Agreement for a period of seven (7) years from the later of (i) the expiration or termination of this Agreement (including all periods of Termination Assistance Services), or (ii) the return or destruction of Proprietary
Information in accordance with Sections 13.1 and 13.4(b)(iii) (but not including accounting information pertaining to this Agreement that Service Provider is required to maintain pursuant to
applicable Laws); provided, however, that the passage of this seven (7) year period shall not absolve either Party of responsibility for any breach of this Article 13 occurring prior to the expiration of such seven (7) year
period. 

  

	13.5	File Access. 

  
 Subject to the limitations expressly noted in this Section 13.5, Allegheny shall have unrestricted access to, and the right to review
and retain the entirety of, all computer or other files containing Allegheny Data, as well as all systems and network logs, system parameters and documentation. At no time shall any of such files or other materials or information be stored or held
in a form or manner not readily accessible to Allegheny. Service Provider shall provide to the Allegheny Contract Executive all passwords, codes, comments, keys, documentation and the locations of any such files and other materials promptly upon the
request of Allegheny, including Equipment and Software keys and such information as to format, encryption (if any) and any other specification or information necessary for Allegheny to retrieve, read, revise and/or maintain such files and
information. Upon the request of the Allegheny Contract Executive, Service Provider shall confirm that, to the best of its knowledge, all files and other information provided to Allegheny are complete and that no material element, amount, or other
fraction of such files or other information to which Allegheny may request access or review has been deleted, withheld, disguised or encoded in a manner inconsistent with the purpose and intent of providing full and complete access to Allegheny as
contemplated by this Agreement. In exercising its rights under this Section 13.5, Allegheny shall comply with Service Provider’s reasonable security and confidentiality requirements, and, to the extent such access requires
use of Service Provider’s software, equipment, systems or facilities, shall comply with Service Provider’s reasonable security and confidentiality requirements, and with Service Provider’s reasonable standards and procedures in order
to avoid disclosure of or access to any information of any other Service Provider customers, or other Service Provider Proprietary Information that Allegheny is not otherwise entitled to obtain pursuant to this Agreement, including Service
Provider’s internal costs. 
  

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	13.6	Requirements for Information in Legal Proceedings. 

  

	 	(a)	Preservation of Legal Privileges. If Allegheny notifies Service Provider, or Service Provider is otherwise aware, that particular Allegheny Data or Allegheny Proprietary
Information may be within Allegheny attorney-client or work-product privileges of Allegheny, then regardless of any applicable exclusions, Service Provider (i) shall not disclose such Allegheny Data or Allegheny Proprietary Information or take
any other action that would result in waiver of such privileges and (ii) shall instruct all Service Provider Personnel and Subcontractors who may have access to such communications to maintain privileged material as strictly confidential and
otherwise protect Allegheny privileges. Communications to and from any lawyer employed or retained on behalf of Allegheny shall be deemed to contain privileged material unless Allegheny otherwise states, and Service Provider acknowledges it is aware
of this. 

  

	 	(b)	Litigation Response Plan. If Allegheny so requests, Service Provider shall participate in periodic meetings to discuss implementation and updating of policies and procedures
to prepare for and respond to discovery requests, subpoenas, investigatory demands, and other requirements for information related to legal and regulatory audits and proceedings (the “Litigation Response Plan”). At such meetings,
Service Provider shall fully cooperate with Allegheny in providing all information requested by Allegheny or that would assist Allegheny in connection with such Litigation Response Plan. Service Provider shall comply with the Litigation Response
Plan as it may be revised by Allegheny from time to time, including preparing for and complying with requirements for the preservation and production of data in connection with legal and regulatory proceedings and government investigations; provided
that if such work was not previously performed by Allegheny Personnel whose functions were displaced by the Services (including, for the avoidance of doubt, such work performed by Directed Allegheny Employees), *** 

  

	 	(c)	Response to Preservation and Production Requirements. 

  

	 	(i)	If Allegheny is required to, or sees a risk that it will be required to, preserve and/or produce any Materials, Allegheny Data, Allegheny Proprietary Information or related Systems
possessed by Service Provider or under Service Provider’s control in the context of legal proceedings or investigations (“Litigation Data”), Allegheny may send Service Provider a notice (a “Litigation Requirements
Notice”) describing the Litigation Data to be preserved or produced in reasonable detail. If Allegheny so requests, Service Provider shall promptly provide Allegheny with information needed to determine with greater specificity the scope of
the request. 

  

	 	(ii)	Upon receipt of a Litigation Requirements Notice, Service Provider shall (A) designate a legal information management representative who shall be responsible for managing
Service Provider’s response and any resulting Services and (B) cooperate with Allegheny to the fullest extent to preserve and/or produce the Litigation Data described in such Litigation Requirements Notice. 

  

	 	(iii)	Without limiting the foregoing, Service Provider shall immediately take all necessary measures to preserve all Litigation Data described in a Litigation Requirements Notice and
unless otherwise instructed by Allegheny, to deliver such Litigation Data to Allegheny by the date set forth in the Litigation 

  

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 Requirements Notice (or within thirty (30) days, if no date is given). If Service Provider is
unable to determine from the Litigation Requirements Notice what Litigation Data is to be preserved and/or produced, or is not able for technical or other reasons to take effective steps to fully preserve or produce such Litigation Data, Service
Provider shall immediately so notify Allegheny and undertake all necessary measures to comply with the Litigation Requirements Notice to the fullest extent possible. 
  

	 	(iv)	Service Provider shall cooperate with Allegheny in generating information to be presented in legal proceedings, including, as Allegheny requests, (A) estimates of
Allegheny’s costs, (B) descriptions of systems, data, media and processes, (C) reports, declarations and affidavits, (D) reasons why it may be infeasible to preserve or produce certain items, and (E) other material as
requested by Allegheny, so long as it does not require the disclosure of Service Provider Proprietary Information or internal cost information that Allegheny does not have a right to obtain. Any disclosure of Service Provider’s Proprietary
Information will be subject to the confidentiality requirements in Section 13.4(c). Without limiting the generality of the foregoing, Service Provider shall fully document all actions taken by Service Provider pursuant to any
Litigation Requirements Notice. Service Provider shall promptly report to Allegheny on its activities related to complying with the requirements described in the Litigation Requirements Notice, and shall issue periodic reports pursuant to
Section 9.2 on a schedule to be agreed to by the Parties. 

  

	 	(d)	Service Provider Responsibility for Allegheny Information. Upon receipt by Service Provider from a third party of any request, demand, notice, subpoena, order or other legal
information request relating to legal proceedings or investigations relating to any Materials, Allegheny Data, Allegheny Proprietary Information or related Systems in Service Provider’s possession (“Third Party Litigation
Data”), Service Provider shall expeditiously notify the Allegheny Contract Executive (or his or her designee) and provide Allegheny with a copy of all Third Party Litigation Data requested, to the extent Service Provider legally may do so.
Prior to responding to such legal information request, Service Provider shall meet and confer with Allegheny and shall cooperate with Allegheny in preserving Allegheny’s legal rights, including objections, reservations, limitations and
privileges, relating to such legal information request. If legally permissible, Allegheny at its sole discretion may demand tender of the request by Service Provider and assume primary responsibility for responding, in which case (i) Service
Provider shall cooperate fully with Allegheny in preparing the response and (ii) Allegheny shall inform Service Provider of all proceedings related to the response and protect Service Provider’s interests and legal rights. If Service
Provider is barred legally from notifying Allegheny of the legal information request, Service Provider shall take commercially reasonable steps to protect Allegheny’s legal rights in connection with any response. 

  

	 	(e)	Cost of Compliance. The Parties acknowledge that compliance with this Section 13.6 may, in some cases, constitute New Services for which Service Provider
is entitled to additional compensation. However, in no event shall Service Provider be entitled to any additional compensation for New Services under this subsection unless the Allegheny Contract Executive and the Service Provider Account Manager,
or their authorized designees, expressly agree upon such additional compensation or Service Provider’s entitlement to additional compensation is established through the dispute resolution process. ***. 

  

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	14.	OWNERSHIP OF MATERIALS 

  

	14.1	Allegheny Owned Materials. 

  

	 	(a)	Ownership of Allegheny Owned Materials. Allegheny shall be the sole and exclusive owner of (i) all intellectual property, Software and other Materials owned by Allegheny
or the Eligible Recipients, including Allegheny Owned Software and other Materials owned by Allegheny and the Eligible Recipients, and (ii) all enhancements and Derivative Works of such intellectual property, Software and other Materials,
including all United States and foreign patent, copyright and other intellectual property rights in such Materials (collectively, “Allegheny Owned Materials”). As between Allegheny and Service Provider, Allegheny Owned Materials
shall include (A) all intellectual property, Software and other Materials pertaining to Allegheny products or services created by or obtained from sellers, distributors, purchasers or users of such products or services, and (B) all
enhancements or derivative works of such intellectual property, Software and other Materials. 

  

	 	(b)	License to Allegheny Owned Materials. As of the Commencement Date, Allegheny hereby grants Service Provider and, to the extent necessary for Service Provider to provide the
Services, to Subcontractors designated by Service Provider that sign a written agreement to be bound by all of the terms contained herein applicable to such Materials (such agreement shall be agreed to by the Parties and shall include the terms
specified in this Section as well as those pertaining to the ownership of such Materials and any Derivative Works developed by the Parties, the scope and term of the license, the restrictions on the use of such Materials, the obligations of
confidentiality, etc.) a non-exclusive, non-transferable, royalty-free limited right and license during the Term (and thereafter to the extent necessary to perform any Termination Assistance Services requested by Allegheny) to access, use, execute,
reproduce, display, perform, modify and distribute the Allegheny Owned Materials for the express and sole purpose of providing the Services. Service Provider and its Subcontractors shall have no right to the source code to such Allegheny Owned
Materials unless and to the extent approved in advance by Allegheny. Allegheny Owned Materials shall remain the property of Allegheny. Service Provider and its Subcontractors shall not (i) use any Allegheny Owned Materials for the benefit of
any person or Entity other than Allegheny or the Eligible Recipients, (ii) separate or uncouple any portions of the Allegheny Owned Materials, in whole or in part, from any other portions thereof, or (iii) reverse assemble, reverse
engineer, translate, disassemble, decompile or otherwise attempt to create or discover any source or human readable code, underlying algorithms, ideas, file formats or programming interfaces of the Allegheny Owned Materials by any means whatsoever,
without the prior approval of Allegheny, which may be withheld at Allegheny’s sole discretion. Except as otherwise requested or approved by Allegheny, Service Provider and its Subcontractors shall cease all use of Allegheny Owned Materials upon
the end of the Term and the completion of any Termination Assistance Services requested by Allegheny pursuant to Section 4.4 and shall certify such cessation to Allegheny in a notice signed by an officer of Service Provider and
each applicable Subcontractor. THE ALLEGHENY OWNED MATERIALS ARE PROVIDED BY ALLEGHENY TO SERVICE PROVIDER AND ITS SUBCONTRACTORS ON AN AS-IS, WHERE-IS BASIS. ALLEGHENY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, AS TO
SUCH ALLEGHENY OWNED MATERIALS, OR THE CONDITION OR SUITABILITY OF SUCH MATERIALS FOR USE BY SERVICE PROVIDER OR ITS SUBCONTRACTORS TO PROVIDE THE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  

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	14.2	Developed Materials. 

  

	 	(a)	Ownership by Allegheny. Unless the Parties agree otherwise, all Developed Materials created by Service Provider in connection with the Services provided by Service Provider
under this Agreement shall be owned solely by Allegheny and considered to be works made for hire (as that term is used in Section 101 of the United States Copyright Act, 17 U.S.C. § 101, or in analogous provisions of other
applicable Laws) and owned by Allegheny. If any such Developed Materials may not be considered a work made for hire under applicable Law, Service Provider hereby irrevocably assigns, and shall assign, to Allegheny without further consideration, all
of Service Provider’s right, title and interest in and to such Developed Materials, including United States and foreign patent, copyright and other intellectual property rights, including all patent rights in business methods and other
inventions, in or related to these Developed Materials. Service Provider acknowledges that Allegheny and the successors and assigns of Allegheny shall have the right to obtain and hold in their own name the patent, copyright and other intellectual
property rights in and to such Developed Materials. Service Provider agrees to execute any documents and take any other actions reasonably requested by Allegheny to effectuate the purposes of this Section 14.2(a). Allegheny hereby
grants Service Provider certain license and other rights with respect to such Developed Materials, as described in Section 14.1(b). Allegheny may, in its sole discretion and upon such terms and at such financial arrangement as
Allegheny and Service Provider may agree, grant Service Provider a license to use such Developed Materials for other purposes and to sublicense such Developed Materials. 

  

	 	(b)	Source Code and Documentation. At Allegheny’s request, Service Provider shall, promptly as it is developed by Service Provider, provide Allegheny with the source code
and object code and documentation for all Allegheny-owned Developed Materials used by Service Provider. To the extent Allegheny has not requested that Service Provider provide such code to Allegheny, Service Provider shall maintain such code in a
location and in a form that is readily accessible by Allegheny upon its request. In each case, such source code shall be sufficient to allow a reasonably knowledgeable and experienced programmer to maintain and support such Materials; and the user
documentation for such Materials shall accurately describe in terms understandable by a typical end user the functions and features of such Materials and the procedures for exercising such functions and features. 

  

	 	(c)	Service Provider Owned Developed Materials. Notwithstanding Section 14.2(a), unless the Parties agree otherwise, Service Provider shall be the sole and
exclusive owner of all Developed Materials that are Derivative Works of Service Provider Owned Materials (as defined in Section 14.3(a)), including all United States and foreign patent, copyright and other intellectual property
rights in such Materials; provided, however, if the creation of any such Developed Material is specifically requested by Allegheny, it shall be treated as a work made for hire under Section 14.2(a) or assigned to Allegheny and, unless
otherwise agreed, shall be owned by Allegheny. Allegheny acknowledges that Service Provider and the successors and assigns of Service Provider shall have the right to obtain and hold in their own name any intellectual property rights in and to such
Service Provider owned Developed Materials. Allegheny agrees to execute any documents and take any other actions reasonably requested by Service Provider to effectuate the purposes of this Section 14.2(c). Service Provider hereby
grants Allegheny and the Eligible Recipients the license and other rights with respect to such Developed Materials that are described in Sections 14.3(b) and 14.6. 

  

 Page 95 of 137 

	 	(d)	Third Party Materials. The ownership of Derivative Works of Third Party Materials created in connection with the Services shall, as between Service Provider and Allegheny, be
considered Developed Materials owned by Allegheny (if Allegheny is the licensee of such Third Party Materials, whether during or after the Term, including where Service Provider has assigned or otherwise provides Allegheny a license to the
underlying Third Party Material in accordance with Section 4.4(b)(3)), or Service Provider if it, but not Allegheny, is the licensee of such Third Party Materials; provided, however, if the creation of any such Derivative Work is
specifically requested by Allegheny, then as between Service Provider and Allegheny, it shall be treated as a work made for hire under Section 14.2(a) or assigned to Allegheny and, unless otherwise agreed, shall be owned by Allegheny.
For purposes of the foregoing, Service Provider shall be deemed the licensee of Third Party Materials licensed by its Subcontractors or Affiliates and Allegheny shall be deemed the licensee of Third Party Materials licensed by Allegheny Affiliates
or any Eligible Recipient. Each Party acknowledges and agrees that its ownership of such Derivative Works may be subject to or limited by the terms of the underlying agreement with the owner of the underlying Third Party Materials; provided, that
Service Provider shall notify Allegheny in advance and obtain Allegheny’s consent prior to proceeding with such Derivative Work if the terms of any such agreement will preclude or limit, as applicable, (i) Allegheny’s ownership of
such Derivative Work, or (ii) Allegheny’s license rights in and to such Derivative Work as contemplated in Sections 6.7, 14.3(b) and 14.6. 

  

	 	(e)	Disclosure by Service Provider of Developed Materials. Service Provider shall promptly disclose in writing to Allegheny each Developed Material that is developed in
connection with the Services. With respect to each disclosure, Service Provider shall indicate the features or concepts that it believes to be new or different. 

  

	 	(f)	***. 

  

	14.3	Service Provider Owned Materials. 

  

	 	(a)	Ownership of Service Provider Owned Materials. Service Provider shall be the sole and exclusive owner of the (i) intellectual property, Software and other Materials
lawfully owned by it, (ii) intellectual property, Software and other Materials acquired by Service Provider (including any such Materials purchased from Allegheny pursuant to this Agreement) other than acquisitions for Allegheny or an Eligible
Recipient in connection with the performance of the Services, (iii) Derivative Works of Service Provider owned intellectual property, Software and other Materials created by or for Service Provider in accordance with
Section 14.2(c), (iv) Materials developed by or on behalf of Service Provider other than in the course of the performance of its obligations under this Agreement or in connection with the use of any Allegheny Data or
Allegheny Owned Materials, including all United States and foreign patent, copyright and other intellectual property rights in such Materials described in clauses (i) through (iv) of this paragraph (“Service Provider Owned
Materials”). 

  

	 	(b)	License to Service Provider Owned Materials. Effective upon the first use by the Service Provider of any Service Provider Owned Materials to provide the Services, Service
Provider hereby grants to Allegheny and the Eligible Recipients, at no additional charge, a world-wide non-exclusive, royalty-free right and license during the Term and any 

  

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 Termination Assistance Services period to (i) access, use, execute, reproduce, display, distribute
(among themselves and, only as appropriate, to Allegheny Third Party Contractors) and perform such Service Provider Owned Materials and (ii) modify, enhance and create Derivative Works of such Service Provider Owned Materials, provided that
Allegheny will notify Service Provider of any such modifications, enhancements and Derivative Works and obtain Service Provider’s approval through the Change Control Procedures if Allegheny’s modifications, enhancements or Derivative Works
would impair Service Provider’s ongoing use of such Material to perform the Services. In addition, at no additional Charge, Service Provider hereby grants to Allegheny Third Party Contractor(s) a non-exclusive, royalty-free right and license
during the Term and any Termination Assistance Services period, for the benefit of Allegheny and the Eligible Recipients, to (x) access use, execute, reproduce, display, distribute (to Allegheny and such Eligible Recipients and, only as
appropriate, to Allegheny Third Party Contractors) and perform such Service Provider Owned Materials and (y) modify, enhance and create Derivative Works of such Service Provider Owned Materials, provided that Allegheny will notify Service
Provider of any such modifications, enhancements and Derivative Works and obtain Service Provider’s approval through the Change Control Procedures if any Allegheny Third Party Contractor’s modifications, enhancements or Derivative Works
would impair Service Provider’s ongoing use of such Material to perform the Services. For purposes of this Section 14.3(b), Service Provider Owned Materials include all modifications, replacements, Upgrades, enhancements,
methodologies, tools, documentation, materials and media related thereto. Allegheny, the Eligible Recipients and Allegheny Third Party Contractors may only exercise the rights granted to the Service Provider Owned Materials pursuant to this
Section 14.3(b) in order to (A) receive the full benefit of the Services provided by Service Provider, and (B) perform or have performed services that entail the same or similar types of use for which Service Provider
used or uses such Material in connection with the provision of the Services. Service Provider Owned Materials shall remain the property of Service Provider. The rights and obligations of Allegheny, the Eligible Recipients and Allegheny Third Party
Contractors with respect to such Service Provider Owned Materials following the expiration or termination of the Agreement or termination of any Service are set forth in Section 14.6. 
  

	 	(c)	Embedded Materials. To the extent that Service Provider Owned Materials are embedded in any Developed Materials owned by Allegheny pursuant to
Section 14.2(a), Service Provider shall not be deemed to have assigned its intellectual property rights in such Service Provider Owned Materials to Allegheny, but Service Provider hereby grants to Allegheny a worldwide, perpetual,
irrevocable, non-exclusive, fully paid-up license, with the right to grant sublicenses, to use, execute, reproduce, display, perform, modify, enhance, distribute and create Derivative Works of such Service Provider Owned Materials (including all
modifications, replacements, Upgrades, enhancements, methodologies, tools, documentation, materials and media related thereto) solely for the benefit and use of Allegheny, Allegheny Affiliates and the Eligible Recipients for so long as such Service
Provider Owned Materials remain embedded in such Developed Materials and are not separately commercially exploited. Following the expiration or termination of the Term and the termination of the Service(s) for which such Materials were used, Service
Provider shall, at Allegheny’s request, provide Upgrades, maintenance, support and other services for such embedded Service Provider Owned Materials in accordance with Section 14.6(b) or (c), as applicable.

  

	 	(d)	Source Code Escrow. At Allegheny’s request and expense, Service Provider shall deposit in escrow with an escrow agent selected by Allegheny the source code and related

  

 Page 97 of 137 

 documentation for Service Provider Owned Software and, to the extent available to Service Provider, the
source code for any Third Party Software used by Service Provider to perform the Services. The escrow shall be governed by and subject to the terms and conditions appearing in the Escrow Agreement attached hereto as Exhibit 4, as such
terms and conditions may be modified by Allegheny and the escrow agent. Unless approved by Allegheny, Service Provider shall not use for the performance of the Services any Third Party Software that is not commercially available and which was not
provided to Service Provider by Allegheny without obtaining the right to the source code for such software, whether by escrow or otherwise. The provisions of this Section 14.3(d) shall not require Service Provider to deposit in
escrow the source code for any Third Party Software that constitutes commercial off-the-shelf software. 
  

	14.4	Other Materials. 

  
 This Agreement shall not confer upon either Party intellectual property rights in Materials of the other Party (to the extent not covered by this
Article 14) unless otherwise so provided elsewhere in this Agreement. 
  

	14.5	General Rights. 

  

	 	(a)	Copyright Legends. Each Party agrees to reproduce copyright legends which appear on any portion of the Materials which may be owned by the other Party or third parties.

  

	 	(b)	Residuals. Nothing in this Agreement (including Article 9) shall restrict any employee or representative of a Party from using general ideas, concepts,
practices, learning or know-how relating to the processing of information technology, procurement, and/or inventory management transactions that are retained in the unaided memory of such employee or representative after performing the obligations
of such Party under this Agreement, except to the extent that such use infringes upon any patent, copyright or other intellectual property right of a Party or its Affiliates (or, in the case of Service Provider, any Eligible Recipient); provided,
however, that this Section 14.5(b) shall not (i) be deemed to limit either Party’s obligations under this Agreement with respect to the disclosure or use of Proprietary Information, or (ii) operate or be construed
as permitting an employee or representative of Service Provider to disclose, publish, disseminate or use (A) the source of any Proprietary Information of Allegheny or an Eligible Recipient, (B) any financial, statistical or personnel
information of Allegheny or an Eligible Recipient, or (C) the business plans of Allegheny or the Eligible Recipients. An individual’s memory is unaided if the individual has not intentionally memorized the Proprietary Information for the
purpose of retaining and subsequently using or disclosing it and does not identify the information as Proprietary Information upon recollection. For avoidance of doubt, the foregoing would not permit Service Provider Personnel to use Proprietary
Information of Allegheny or an Eligible Recipient (other than ideas, concepts, practices, learning and know-how relating generally to the processing of information technology, procurement, and/or inventory management transactions) for any purpose
other than the provision of Services under this Agreement. 

  

	 	(c)	No Implied Licenses. Except as expressly specified in this Agreement, nothing in this Agreement shall be deemed to grant to one Party, by implication, estoppel or otherwise,
license rights, ownership rights or any other intellectual property rights in any Materials owned by the other Party or any Affiliate of the other Party (or, in the case of Service Provider, any Eligible Recipient). 

  

 Page 98 of 137 

	 	(d)	Incorporated Materials. Should either Party incorporate into Developed Materials any intellectual property subject to third party patent, copyright or license rights, any
ownership or license rights granted herein with respect to such Materials shall be limited by and subject to any such patents, copyrights or license rights; provided that, prior to incorporating any such intellectual property in any Materials, the
Party incorporating such intellectual property in the Materials has disclosed this fact and obtained the prior approval of the other Party. 

  

	14.6	Allegheny Rights Upon Expiration or Termination of Agreement. 

  
 As part of the Termination Assistance Services, Service Provider shall provide the following to Allegheny, Allegheny Affiliates and the Eligible
Recipients with respect to Software and other Materials: 
  

	 	(a)	Allegheny Owned Materials and Developed Materials. With respect to Allegheny Owned Materials and the Developed Materials, Service Provider shall, at no cost to Allegheny:

  

	 	(i)	deliver to Allegheny all Allegheny Owned Materials and Developed Materials and all copies thereof in the format and medium in use by Service Provider in connection with the Services
as of the date of such expiration or termination; and 

  

	 	(ii)	following confirmation by Allegheny that the copies of the Allegheny Owned Materials and Developed Materials delivered by Service Provider are acceptable and the completion by
Service Provider of any Termination Assistance Services for which such Materials are required, destroy or securely erase all other copies of such Materials then in Service Provider’s possession and cease using such Materials and any information
contained therein for any purpose. 

  

	 	(b)	Service Provider Owned Materials. With respect to those Materials owned by Service Provider or Service Provider Affiliates or (subject to Section 6.4(c))
Subcontractors and used by Service Provider, Service Provider Affiliates or Subcontractors in performing the Services or provided to Allegheny, any Eligible Recipients or Allegheny Third Party Contractors by Service Provider, Service Provider
Affiliates or Subcontractors in connection with the Services *** (and any modifications, substitutions, Upgrades, enhancements, methodologies, tools, documentation, materials and media related thereto): 

  

	 	(i)	Service Provider hereby grants to Allegheny and the Eligible Recipients (or, at Allegheny’s election, to their designee(s)) a worldwide, perpetual, non-exclusive,
non-transferable, irrevocable, fully paid-up license to use, execute, reproduce, display, perform, distribute (among themselves, and, only as appropriate, to Allegheny Third Party Contractors), modify, enhance and create Derivative Works and to
permit a third party to use, execute, reproduce, display, perform, distribute (to Allegheny and such Eligible Recipients, and , as appropriate, to Allegheny Third Party Contractors), modify, enhance and create Derivative Works of such Service
Provider Owned Materials for the benefit or use of Allegheny, Allegheny Affiliates and the Eligible Recipients upon the expiration or termination of the Term, but only with respect to replacement services that are the same or similar to the Services
for which such Service Provider Owned Materials and Derivative Works were used (without the obligation to maintain, support, upgrade or provide other services with respect thereto except as provided in clause (iii) below);

  

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	 	(ii)	Service Provider shall deliver to Allegheny and the Eligible Recipients (or, at Allegheny’s election, to their designee(s)) (A) a copy of such Service Provider Owned
Materials and related documentation, (B) the source code and object code for such Service Provider Owned Materials to the extent such code is reasonably necessary to permit them to use such Service Provider Owned Materials, (C) the source
code and object code for Service Provider Owned Materials that are not commercial off-the-shelf products, and (D) the source code and object code for Service Provider Owned Materials that are commercial off-the-shelf products if Service
Provider does not offer or provide upgrades, maintenance, support and other services for such Materials as provided in Section 14.6(b)(iii), but only with respect to replacement services that are the same or similar to the
Services for which such Service Provider Owned Materials, related documentation, and source code were used (without the obligation to maintain, support, upgrade or provide other services with respect thereto except as provided in clause
(iii) below); and 

  

	 	(iii)	Service Provider shall offer to provide to Allegheny and the Eligible Recipients (or, at Allegheny’s election, to their designee(s)), Upgrades, maintenance, support and other
services for Service Provider Owned Materials, commercial off-the-shelf Materials, and any other Materials provided by Service Provider, on Service Provider’s then-current standard terms and conditions for such services.

  
 Unless Allegheny has otherwise agreed in
advance, Allegheny and the Eligible Recipients (and, to the extent applicable, Allegheny’s designee(s)) shall not be obligated to pay any license or transfer fees in connection with its receipt of the licenses and other rights to Service
Provider Owned Materials above. Service Provider shall not use any Service Provider Owned Materials for which it is unable to offer such license or other rights without Allegheny’s prior written approval (and absent such approval, Service
Provider’s use of any such Service Provider Owned Materials shall obligate Service Provider to provide, at no additional cost, such license and other rights to Allegheny, Allegheny Affiliates, the Eligible Recipients and Allegheny’s
designees). 
  

	 	(c)	Third Party Materials. With respect to Third Party Materials licensed by Service Provider or Service Provider Affiliates or Subcontractors and used by Service Provider,
Service Provider Affiliates or Subcontractors in performing the Services or provided to Allegheny, any Eligible Recipients or Allegheny Third Party Contractors by Service Provider, Service Provider Affiliates or Subcontractors in connection with the
Services ***, Service Provider hereby grants to Allegheny and the Eligible Recipients (or, at Allegheny’s election, to their designee(s)) a sublicense (with the right to grant sublicenses to Allegheny Affiliates who would have been entitled to
use the Third Party Materials during the Term and Allegheny Third Party Contractors for their use in providing services to Allegheny and its Affiliates) offering the same rights and warranties with respect to such Third Party Materials available to
Service Provider (or Service Provider Affiliates or Subcontractors), on the same terms and conditions, for the benefit and use of Allegheny, Allegheny Affiliates and the Eligible Recipients upon the expiration or termination of the Term with respect
to the Services for which such Third Party Materials were used; 

  

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 provided that, during the Termination Assistance Services period, Service Provider may, with
Allegheny’s approval, substitute one of the following for such sublicense: 
  

	 	(i)	the assignment to Allegheny and the Eligible Recipients (or, at Allegheny’s election, to their designee(s)) of the underlying license for such Third Party Materials;

  

	 	(ii)	the procurement for Allegheny and the Eligible Recipients (or, at Allegheny’s election, to their designee(s)) of a new license (with terms at least as favorable as those in the
license held by Service Provider or its Affiliates or Subcontractors and with the right to grant sublicenses) to such Third Party Materials for the benefit or use of Allegheny, Allegheny Affiliates and the Eligible Recipients; or

  

	 	(iii)	the procurement for Allegheny and the Eligible Recipients (or, at Allegheny’s election, to their designee(s)) of a substitute license for Third Party Materials sufficient to
perform, without additional cost, support or resources and at the levels of performance and efficiency required by this Agreement, the functions of the Third Party Materials necessary to enable Allegheny or its designee to provide the Services after
the expiration or termination of the Term. 

  
 In
addition, Service Provider shall deliver to Allegheny and the Eligible Recipients (or, at Allegheny’s election, to their designee(s)) a copy of such Third Party Materials (including source code, to the extent it has been available to Service
Provider and Service Provider has the right to make it available to Allegheny in accordance with the requirements of Section 14.3(d)) and related documentation and shall use commercially reasonable efforts to cause maintenance,
support and other services to continue to be available to Allegheny and the Eligible Recipients at Allegheny’s cost (or, at Allegheny’s election, to their designee(s)) to the extent it has been available to Service Provider). Unless
Allegheny has otherwise agreed in advance in accordance with Section 6.4(c), Allegheny and the Eligible Recipients shall not be obligated to pay any license or transfer fees in connection with its receipt of the licenses,
sublicenses and other rights specified in this Section 14.6(c). ***, Service Provider shall not use any Third Party Materials for which it is unable to offer such license, sublicense or other rights without Allegheny’s prior
approval (and absent such approval, Service Provider’s use of any such Third Party Materials shall obligate Service Provider to provide, at no additional cost, such licenses, sublicenses and other rights, or their functional equivalents).
Allegheny, however, shall be obligated to make monthly or annual payments attributable to periods after the expiration or termination of the Term with respect to the Services for which such Third Party Materials were used for the right to use and
receive maintenance or support related thereto, but only to the extent Service Provider would have been obligated to make such payments if it had continued to hold the licenses in question for Allegheny or Allegheny has agreed in advance to make
such payments. 
  
 To the extent Allegheny has agreed in advance
to pay any fees in connection with its receipt of such licenses, sublicenses or other rights, Service Provider shall, at Allegheny’s request, identify the licensing and sublicensing options available to Allegheny and the Eligible Recipients and
the license or transfer fees associated with each. Service Provider shall use commercially reasonable efforts to obtain the most favorable options and the lowest possible transfer, license, relicense, assignment or termination fees for Third Party
Materials. Service Provider shall not commit Allegheny or the Eligible Recipients to 
  

 Page 101 of 137 

 paying any such fees or expenses without Allegheny’s prior approval. If the licensor offers more
than one form of license, Allegheny (not Service Provider) shall select the form of license to be received by Allegheny, the Eligible Recipients or their designee(s). 
  

	15.	REPRESENTATIONS, WARRANTIES AND COVENANTS 

  

	15.1	Work Standards. 

  
 Service Provider represents, warrants and covenants that: (i) the Services shall be rendered with promptness, due care, skill and diligence;
(ii) the Services shall be executed in a workmanlike manner, in accordance with the ***of information technology services, procurement and/or inventory management consulting, and the Service Levels; (iii) Service Provider shall use
adequate numbers of qualified individuals with suitable training, education, experience, know-how, competence and skill to perform the Services; (iv) Service Provider shall provide such individuals with training as to new products and services
prior to the implementation of such products and services in the Allegheny/Eligible Recipients environment; and (v) Service Provider shall have the resources, capacity, expertise and ability in terms of Equipment, Software, know-how and
personnel to provide the Services. This Section 15.1 shall not be interpreted to supersede the specific Service Levels set forth in Schedule 3. 
  

	15.2	Maintenance. 

  

	 	(a)	Service Provider Responsibility. Unless otherwise agreed and to the extent Service Provider has operational responsibility under this Agreement, Service Provider shall
maintain the Equipment and Software so that they operate substantially in accordance with the Service Levels and their Specifications, including (i) maintaining Equipment in good operating condition, subject to normal wear and tear,
(ii) undertaking repairs and preventive maintenance on Equipment in accordance with the applicable Equipment manufacturer’s recommendations and requirements, and (iii) performing Software maintenance in accordance with the applicable
Software supplier’s documentation, recommendations and requirements. 

  

	 	(b)	Out of Support Third Party Equipment and Software. For Third Party Equipment and Software no longer supported by the licensor or manufacturer for which Service Provider has
operational responsibility under this Agreement, Service Provider shall use commercially reasonable efforts to perform maintenance for such Equipment or Software as required to meet its obligations under this Agreement. 

  

	 	(c)	Refresh. To the extent Service Provider has financial responsibility under this Agreement for Equipment or Software, Service Provider shall, subject to
Section 9.7 or as otherwise agreed by the Parties, Upgrade or replace such Equipment or Software in accordance with Schedule 4F. Service Provider shall also comply with the Technology and Business Process Plan,
provided that such compliance shall not require Service Provider to accelerate its refresh obligations beyond the refresh rate set forth in Schedule 4F. 

  

	15.3	Efficiency and Cost Effectiveness. 

  
 Service Provider covenants that it shall use commercially reasonable efforts to provide the Services in the most cost-effective manner consistent with the
required level of quality and performance. Without limiting the generality of the foregoing, such actions shall include: 
  

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	 	(a)	Timing of Actions. Making adjustments in the timing of actions (consistent with Allegheny priorities and schedules for the Services and Service Provider’s obligation to
meet the Service Levels). 

  

	 	(b)	Timing of Functions. Delaying or accelerating, as appropriate, the performance of non-critical functions within limits acceptable to Allegheny. 

  

	 	(c)	Systems Optimization. Tuning or optimizing the Systems (including memory) and/or Applications Software for which Service Provider has operational responsibility under this
Agreement, in order to optimize performance and minimize costs. 

  

	 	(d)	Usage Scheduling. Controlling its use of the System and/or the Allegheny data network by scheduling usage, where possible, to low utilization periods.

  

	 	(e)	Alternative Technologies. Subject to Section 9.5, using alternative technologies to perform the Services. 

  

	 	(f)	Efficiency. Efficiently using resources for which Allegheny is charged hereunder, consistent with industry norms, and compiling data concerning such efficient use in
segregated and auditable form whenever possible. 

  

	15.4	Software. 

  

	 	(a)	Ownership and Use. Subject to Service Provider’s obligation to obtain Required Consents pursuant to Article 5, and except for Allegheny’s obligation
to obtain licenses and rights as required by this Agreement for Software that Allegheny provides, Service Provider represents, warrants and covenants that it is either the owner of, or authorized to use, any and all Software provided and used by
Service Provider in providing the Services. As to any such Software that Service Provider does not own but is authorized to use, Service Provider shall advise Allegheny as to the ownership and extent of Service Provider’s rights with regard to
such Software to the extent any limitation in such rights would impair Service Provider’s performance of its obligations under this Agreement. 

  

	 	(b)	Performance. Service Provider represents, warrants and covenants that any Service Provider Owned Software will perform in conformance with its Specifications and will provide
the functions and features and operate in the manner described therein. 

  

	 	(c)	Developed Materials Compliance. Service Provider warrants and covenants that Developed Materials will be free from material errors in operation and performance, will Comply
with the documentation and Specifications in all material respects, including any applicable Year 2000 Compliance requirements, and will provide the functions and features and operate in the manner described in Schedules 2 or
9 or otherwise agreed by the Parties for the later of one hundred eighty (180) days or the completion of three (3) full production cycles involving such Developed Material. During such warranty period, Service Provider shall
correct any failure to Comply at no additional Charge to Allegheny and shall use commercially reasonable efforts to do so as expeditiously as possible. The foregoing warranty will not extend to any failure to Comply attributable to (i) a change
or modification to the applicable Developed Material not contemplated by this Agreement or Project statements entered into hereunder or recommended, performed or approved by Service Provider or its Subcontractors or suppliers, or (ii) Allegheny
operating the applicable Developed Material other than (x) in accordance with Service Provider’s 

  

 Page 103 of 137 

 directions or the applicable documentation and Specifications, (y) for the purpose contemplated by
the applicable Specifications, Service Provider’s directions, or otherwise by this Agreement or Project statements entered into hereunder, or (z) on types of hardware contemplated by this Agreement or recommended, supplied or approved by
Service Provider. In the event that Service Provider fails or is unable to repair or replace such nonconforming Developed Material, Allegheny shall, in addition to any and all other remedies available to it hereunder, be entitled to obtain from
Service Provider a copy of the source code and/or object code to such Developed Material. 
  

	 	(d)	Nonconformity of Service Provider Owned Software. In addition to the foregoing, in the event that the Service Provider Owned Software (excluding Service Provider Owned
Developed Materials which are addressed in Section 15.4(c)) does not conform to the Specifications and criteria set forth in this Agreement, and/or materially adversely affects the Services provided hereunder, Service Provider
shall expeditiously repair such Software or replace such Software with conforming Software. 

  

	 	(e)	Out of Support Third Party Software. To the extent Third Party Software for which Service Provider has operational responsibility under Schedule 2 or
4B is no longer supported by the applicable licensor or manufacturer, Service Provider shall use commercially reasonable efforts to perform maintenance for such Software as required. 

  

	15.5	Non-Infringement. 

  

	 	(a)	Performance of Responsibilities. Except as otherwise provided in this Agreement, each Party covenants that it shall perform its responsibilities under this Agreement in a
manner that does not infringe, or constitute an infringement or misappropriation of, any patent, copyright, trademark, trade secret or other proprietary rights of any third party; provided, however, that the performing Party shall not have any
obligation or liability to the extent any infringement or misappropriation is caused by (i) modifications made by the other Party or its contractors or subcontractors, without the knowledge or approval of the performing Party, (ii) the
other Party’s combination of the performing Party’s work product or Materials with items not furnished, specified or reasonably anticipated by the performing Party or contemplated by this Agreement, (iii) a breach of this Agreement by
the other Party, (iv) the failure of the other Party to use corrections or modifications provided by the performing Party offering equivalent features and functionality, or (v) Third Party Software, except to the extent that such
infringement or misappropriation arises from the failure of the performing Party to obtain the necessary licenses or Required Consents or to abide by the limitations of the applicable Third Party Software licenses. Each Party further covenants that
it will not use or create materials in connection with the Services which are libelous, defamatory or obscene. 

  
 Allegheny hereby confirms that it possesses a license under the patent portfolio held by Ronald A. Katz Technology Licensing, L.P. ***.

  

	 	(b)	Third Party Software Indemnification. In addition, with respect to Third Party Software provided by Service Provider pursuant to this Agreement, Service Provider covenants
that it shall obtain and provide intellectual property indemnification for Allegheny and the Eligible Recipients (or obtain intellectual property indemnification for itself and enforce such indemnification on behalf of Allegheny and the Eligible
Recipients) from the suppliers of such Software. Unless otherwise approved in advance by Allegheny, such indemnification shall be (i) comparable to the intellectual property indemnification 

  

 Page 104 of 137 

 provided by Service Provider to Allegheny and the Eligible Recipients under this Agreement, or
(ii) the best indemnification reasonably available in the industry for the same or substantially similar types of software products. 
  

	15.6	Authorization. 

  
 Each Party represents, warrants and covenants to the other that: 
  

	 	(a)	Corporate Existence. It is a corporation duly incorporated, validly existing and in good standing under the Laws of its state of incorporation; 

  

	 	(b)	Corporate Power and Authority. It has the requisite corporate power and authority to execute, deliver and perform its obligations under this Agreement;

  

	 	(c)	Legal Authority. It has obtained all licenses, authorizations, approvals, consents or permits required to perform its obligations under this Agreement under all applicable
federal, state or local laws and under all applicable rules and regulations of all authorities having jurisdiction over the Services, except to the extent the failure to obtain any such license, authorizations, approvals, consents or permits is, in
the aggregate, immaterial; 

  

	 	(d)	Due Authorization. The execution, delivery and performance of this Agreement and the consummation of the transactions contemplated by this Agreement have been duly authorized
by the requisite corporate action on the part of such Party; and 

  

	 	(e)	No Violation or Conflict. The execution, delivery, and performance of this Agreement shall not constitute a violation of any judgment, order, or decree; a material default
under any material contract by which it or any of its material assets are bound; or an event that would, with notice or lapse of time, or both, constitute such a default. 

  

	15.7	Inducements; Allegheny Code of Business Conduct and Ethics. 

  

	 	(a)	Inducements. Service Provider represents, warrants and covenants that it has not given and will not give commissions, payments, kickbacks, lavish or extensive entertainment,
or other inducements of more than minimal value to any employee or agent of Allegheny in connection with this Agreement. Service Provider also represents, warrants and covenants that, to the best of its knowledge, no officer, director, employee,
agent or representative of Service Provider has given any such payments, gifts, entertainment or other thing of value to any employee or agent of Allegheny. Service Provider also acknowledges that the giving of any such payments, gifts,
entertainment, or other thing of value is strictly in violation of Allegheny policy on conflicts of interest, and may result in the cancellation of this Agreement and other existing and future contracts between the Parties. 

 

	 	(b)	Allegheny Code of Ethics. Service Provider covenants that, in the performance of the Services and its other contractual obligations hereunder, it shall comply with the
Allegheny Code of Business Conduct and Ethics, as set forth in Schedule 26, as such Code may be reasonably modified from time to time. 

  

	15.8	Malicious Code. 

  
 Each Party shall cooperate with the other Party and shall take commercially reasonable actions and precautions consistent with Schedule 2 to
prevent the introduction and proliferation of 
  

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 Malicious Code into Allegheny’s or an Eligible Recipient’s environment or any System used by
Service Provider to provide the Services. Without limiting Service Provider’s other obligations under this Agreement, in the event Malicious Code is found in Equipment, Software or Systems managed or supported by Service Provider or used by
Service Provider to provide the Services, Service Provider shall, at no additional charge to Allegheny, eliminate or quarantine the Malicious Code and reduce the effects of such Malicious Code and, if the Malicious Code causes a loss of operational
efficiency or loss of data, to mitigate such losses and restore such data with generally accepted data restoration techniques. 
  

	15.9	Disabling Code. 

  
 Service Provider covenants that, without the prior written consent of Allegheny, Service Provider shall not knowingly, after the exercise of reasonable
due diligence, insert into the Software any code that could be invoked to disable or otherwise shut down all or any portion of the Software, Equipment and/or Systems. Service Provider further covenants that, with respect to any disabling code that
may be part of the Software, Service Provider shall not knowingly, after the exercise of reasonable due diligence, invoke or cause to be invoked such disabling code at any time, including upon expiration or termination of this Agreement for any
reason, without Allegheny’s prior written consent. Except with respect to Software provided by Allegheny, Service Provider also covenants that it shall take commercially reasonable precautions (which shall include the exercise of reasonable due
diligence) to use only Third Party Software (i) without disabling code or (ii) with respect to which the Third Party Software licensor and any other entity controlling invocation of such disabling code has agreed to refrain from invoking
such disabling code at any time without the prior approval of Allegheny. For purposes of this provision, code that serves the function of ensuring software license compliance (including passwords) shall not be deemed disabling code; provided that
Service Provider notifies Allegheny in advance of all such code of which Service Provider obtains knowledge (after the exercise of reasonable due diligence) and obtains Allegheny’s approval prior to installing such code in any Software,
Equipment or System. 
  

	15.10	Compliance with Laws. 

  

	 	(a)	Compliance by Service Provider. Subject to Section 15.10(b), (e), (f) and (g), Service Provider covenants
that, with respect to the provision of the Services and the performance of any of its other legal and contractual obligations hereunder, it is and shall be in compliance in all material respects with all applicable Laws and shall remain in
compliance with such Laws for the Term and any Termination Assistance Services period including identifying and procuring applicable permits, certificates, approvals and inspections required under such Laws. If a written charge of non-compliance by
Service Provider with any such Laws occurs, Service Provider shall promptly notify Allegheny of such charge. 

  

	 	(b)	Compliance by Allegheny. Subject to Section 15.10(a), (e) and (f), Allegheny covenants that, with respect to the use of
the Services in the conduct of Allegheny’s business and the performance by Allegheny and the Eligible Recipients of Allegheny’s legal and contractual obligations under this Agreement, it is and shall be in compliance in all material
respects with all applicable Laws for the entire Term and any Termination Assistance Services period. If a written charge of non-compliance by Allegheny with any such Laws occurs, Allegheny shall promptly notify Service Provider of such charge.

  

 Page 106 of 137 

	 	(c)	Compliance Data and Reports. At no additional charge, Service Provider shall provide Allegheny with data and reports in Service Provider’s possession necessary for
Allegheny to comply with all Laws applicable to the Services. 

  

	 	(d)	Software, Equipment, Systems and Materials Compliance. Subject to the following sentence, Service Provider covenants that the Software, Equipment, Systems and Materials
owned, provided or used by Service Provider in providing the Services (other than the Acquired Assets) are in compliance with all applicable Laws and shall remain in compliance with such Laws for the Term and any Termination Assistance Services
period. Notwithstanding the foregoing, Service Provider shall have a reasonable period of time, not to exceed sixty (60) days after the date that Allegheny provides any Software, Equipment, Systems or Materials to Service Provider, to correct
any non-compliance in the Software, Equipment, Systems or Materials supplied by Allegheny for Service Provider’s use hereunder and during such period the covenant set forth above shall not apply to such Software, Equipment, Systems and
Materials. 

  

	 	(e)	Notice of Laws. Service Provider shall notify Allegheny of any Laws and changes in Laws applicable to (i) Service Provider’s performance of the Services and
(ii) Service Provider as a provider of outsourced information technology services, procurement and/or inventory management consulting, and other in-scope Services, including those applicable to the employment of Service Provider Personnel and
the provision of Services from the countries in which Service Provider Facilities are located (collectively, “Service Provider Laws”). Allegheny shall notify Service Provider of any Laws and any changes in Laws applicable to the
principal businesses of Allegheny and its Affiliates, including utility holding company Laws and Laws specific to energy entities and excluding any Service Provider Laws (collectively, “Allegheny Laws”). Service Provider shall,
through the Service Provider Personnel, maintain general familiarity with Allegheny Laws, and shall bring additional or changed requirements to Allegheny’s attention. Each Party shall use commercially reasonable efforts (including, in the case
of Service Provider, its work and experience with other similarly situated customers) to advise the other Party of Laws and changes in Laws about which such Party becomes aware in the other Party’s area of responsibility, but without assuming
an affirmative obligation of inquiry, except as otherwise provided herein, and without relieving the other Party of its obligations hereunder. At Allegheny’s request, Service Provider Personnel shall participate in Allegheny provided compliance
training programs. 

  

	 	(f)	Interpretation of Laws or Changes in Laws. Allegheny shall be responsible, with Service Provider’s cooperation and assistance, for interpreting Allegheny Laws or changes
in Allegheny Laws and for identifying the impact of such Allegheny Laws or changes in Allegheny Laws on Service Provider’s performance and Allegheny’s and/or the Eligible Recipients’ receipt and use of the Services. Service Provider
shall be responsible, with Allegheny’s cooperation and assistance, for interpreting Service Provider Laws or changes in Service Provider Laws and for identifying the impact of such Service Provider Laws or changes in Service Provider Laws on
Service Provider’s performance and Allegheny’s and/or the Eligible Recipients’ receipt and use of the Services. To the extent the impact of any Service Provider Law or change in Service Provider Law cannot be readily identified by
Service Provider, the Parties shall cooperate in interpreting such Law or change in Law and shall seek in good faith to identify and agree upon the impact on Service Provider’s performance and Allegheny’s and/or the Eligible
Recipients’ receipt and use of the Services. 

  

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	 	(g)	Implementation of Changes in Laws. In the event of any changes in Laws (including Allegheny Laws to the extent Service Provider receives notice of such Allegheny Laws from
Allegheny or as otherwise provided in Section 15.10(e)), Service Provider shall implement any necessary modifications to the Services prior to the deadline imposed by the regulatory or governmental body having jurisdiction for
such requirement or change ***. At Allegheny’s request, Service Provider Personnel shall participate in Allegheny provided regulatory compliance training programs. ***. 

  

	 	(h)	Responsibility. Subject to Section 15.10(e), Service Provider shall be responsible for any Losses imposed on Service Provider, Allegheny or the Eligible
Recipients resulting from any failure of Service Provider or its Subcontractors or third party product or service providers to comply with applicable Laws or respond in a timely manner to changes in such Laws, unless and to the extent such failure
directly results from the acts or omissions of Allegheny, an Eligible Recipient or an Allegheny third party contractor in contravention of Allegheny’s obligations under this Agreement. 

  

	 	(i)	Assistance to Allegheny. Subject to Section 15.10(g), as part of the Services and on an ongoing basis, Service Provider shall assist Allegheny and the
Eligible Recipients as they may reasonably require in their efforts to comply with applicable Laws (including any changes to Laws) not applicable to Service Provider but related to the Services. 

  

	 	(j)	Extraordinary Event. In the event that any change in Laws results in an increase of *** in the estimated average monthly Charges in any Service Category and Allegheny would
not have incurred such additional cost or impact if it had not outsourced the Services in question to Service Provider, then Allegheny may, at its option, terminate the Term or the impacted Service Category(ies) by giving Service Provider at least
ninety (90) days prior notice and designating a date upon which such termination shall be effective. *** . 

  

	15.11	Interoperability; Currency. 

  

	 	(a)	Interoperability. Service Provider covenants that the Software, Equipment and Systems provided by Service Provider, and/or used to provide the Services will be fully
interoperable to the extent and in the manner required by Schedule 2 with the software, equipment and systems used by Allegheny or the Eligible Recipients to provide the same or similar services and/or to deliver records to, receive
records from, or otherwise interact with the Software, Equipment and Systems to receive the Services; provided that such interoperability requirement shall not be interpreted to require Service Provider to (i) make Allegheny Systems
interoperable to the extent they are not interoperable as of the Commencement Date, or (ii) make any Software, Equipment or Systems that are introduced by Allegheny after the Commencement Date interoperable, to the extent the
non-interoperability was approved by Allegheny in accordance with the Change Control Procedures. 

  

	 	(b)	Currency. Service Provider covenants that the Software, Equipment, Systems and Services provided and/or used by Service Provider will be able to receive, transmit, process,
store, archive, maintain and support information in U.S. Dollars. 

  

	15.12	Disclaimer. 

  
 EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY REPRESENTATIONS, CONDITIONS OR WARRANTIES TO THE 
  

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 OTHER PARTY, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION OTHERWISE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. 
  

	16.	INSURANCE AND RISK OF LOSS 

  

	16.1	Insurance. 

  

	 	(a)	Requirements. Service Provider agrees to keep in full force and effect and maintain at its sole cost and expense the following policies of insurance with the specified
minimum limits of liability during the term of this Agreement: 

  

	 	(i)	Workers’ Compensation and Employer’s Liability Insurance in full compliance with the applicable Laws of the state and/or country in which the work is to be performed or
the country of hire (whichever is applicable). 

  

	 	•	 	The limits of liability of Workers’ Compensation Insurance shall be not less than the limits required by applicable Law. 

  

	 	•	 	The limits of liability of Employer’s Liability Insurance with minimum limits of $1,000,000 per employee by accident/$1,000,000 per employee by disease/$1,000,000 policy limit
by disease (or, if higher, the policy limits required by applicable Law). 

  

	 	(ii)	Commercial General Liability Insurance (including coverage for Contractual Liability assumed by Service Provider under this Agreement, Premises-Operations, Completed
Operations—Products, and Independent Contractors) providing coverage for bodily injury, personal injury and property damage with combined single limits of not less than $3,000,000 per occurrence. 

  

	 	(iii)	Commercial Business Automobile Liability Insurance including coverage for all owned, non-owned, leased, and hired vehicles providing coverage for bodily injury and property damage
liability with combined single limits of not less than $1,000,000 per occurrence. 

  

	 	(iv)	Professional Liability (also known as Errors and Omissions Liability) Insurance covering acts, errors and omissions arising out of Service Provider’s operations or Services in
an amount not less than $*** per claim. 

  

	 	(v)	Comprehensive Crime Insurance, including Employee Dishonesty and Computer Fraud Insurance covering losses arising out of or in connection with any fraudulent or dishonest acts
committed by Service Provider employees, acting alone or with others, in an amount not less than $*** per occurrence. Allegheny shall be included as a loss payee as its interests may appear with respect to this insurance. ***.

  

	 	(vi)	All-risk property insurance covering loss or damage to Service Provider owned or leased Equipment and other assets with limits and terms similar to those normally maintained by
operations of a similar nature operating in similar locations. This insurance shall include Allegheny, Allegheny’s Affiliates and Eligible Recipients as loss payees as their interests may appear in accordance with
Section 16.2 below. 

  

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 The insurance limits stated above shall not limit recoveries should Service Provider’s available
insurance proceeds be greater than the limits so specified. 
  

	 	(b)	Approved Companies. All such insurance shall be procured with reputable insurance companies and in such form as is usual and customary to Service Provider’s business.
Such insurance companies shall maintain a rating at least “A-” and be at least a Financial Size Category VIII as both criteria are defined in the most current publication of Best’s Policyholder Guide. 

 

	 	(c)	Endorsements. Service Provider’s insurance policies as required herein under Sections 16.1(a)(ii) and (iii) shall name Allegheny, Allegheny Affiliates
and Eligible Recipients and their respective officers, directors and employees as additional insureds for any and all liability arising at any time in connection with Service Provider’s or Service Provider Personnel’s performance under
this Agreement. The Service Provider insurance policies required under Section 16.1(a)(v) shall name Allegheny, Allegheny Affiliates and Eligible Recipients and their respective officers, directors and employees as loss payees for
any and all liability arising at any time in connection with Service Provider’s or Service Provider Personnel’s performance under this Agreement to the extent the insurance claim involves Losses incurred by Allegheny, an Allegheny
Affiliate or an Eligible Recipient. Each policy shall provide that it will not be canceled or materially altered except after thirty (30) days advance written notice to Allegheny. Should any policy expire or be canceled during the Term and
Service Provider fails to immediately procure replacement insurance as specified, Allegheny reserves the right (but not the obligation) to procure such insurance and to deduct the cost thereof from any sums due Service Provider under this Agreement.
All insurance required under this Section 16.1 shall be primary insurance and any other valid insurance existing for Allegheny’s benefit shall be excess of such primary insurance. Service Provider shall obtain such
endorsements to its policy or policies of insurance as are necessary to cause the policy or policies to comply with the requirements stated herein. 

  

	 	(d)	Certificates and Policy Information. Service Provider shall provide Allegheny with certificates of insurance evidencing compliance with this Article 16
(including evidence of renewal of insurance) signed by authorized representatives of the respective carriers for each year that this Agreement is in effect. Each certificate of insurance shall provide that the issuing company shall not
cancel, reduce, or otherwise materially alter the insurance afforded under the above policies unless notice of such cancellation, reduction or material alteration has been provided at least thirty (30) days in advance to:

  
 Allegheny Energy, Inc. 
 800 Cabin Hill Drive 
 Greensburg,
Pennsylvania 15601 
 Attention: General Counsel 
  
 At Allegheny’s reasonable request, Service Provider shall grant Allegheny reasonable access to inspect, during normal business hours and at Service
Provider’s applicable business location, the insurance policies utilized by Service Provider to support its obligations under this Agreement. 
  

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	 	(e)	No Implied Limitation. The obligation of Service Provider and its Affiliates to provide the insurance specified herein shall not limit in any way any obligation or liability
of Service Provider provided elsewhere in this Agreement. The rights of Allegheny and its subsidiaries, Affiliates and Eligible Recipients to insurance coverage under policies issued to or for the benefit of one or more of them are independent of
this Agreement shall not be limited by this Agreement. 

  

	 	(f)	Waiver of Subrogation. With respect to insurance coverage to be provided by Service Provider pursuant to this Section 16.1, the insurance policies shall provide
that the insurance companies waive by endorsement all rights of subrogation against Service Provider, Allegheny, the Eligible Recipients and their respective Affiliates, officers, directors and employees. Service Provider waives its rights to
recover against Allegheny, Allegheny Affiliates and Eligible Recipients and their respective officers, directors, and employees in subrogation or as subrogee for another party, and will cause its insurers to issue waiver of subrogation rights
endorsements to the extent not included among the waivers referred to in the preceding sentence. 

  

	16.2	Risk of Loss. 

  
 Except as otherwise provided in Section 17.4(b), each Party shall be responsible for risk of loss of, and damage to, any Equipment,
Software or other Materials in its possession or under its control. Service Provider shall be deemed to possess and control all Equipment, Software and other materials located in Service Provider Facilities or in Allegheny Facilities used by Service
Provider to provide the Services. Each Party shall promptly notify the other of any damage (except normal wear and tear), destruction, loss, theft, or governmental taking of any item of Equipment, Software or other Materials in the possession or
under the control of such Party, whether or not insured against by such Party, whether partial or complete, which is caused by any act, omission, fault or neglect of such Party (“Event of Loss”). Such Party shall be responsible for
the cost of any necessary repair or replacement of such Equipment, Software or other Materials due to an Event of Loss. In the event of an Event of Loss by Allegheny, such repair or replacement shall not be considered part of Service Provider’s
maintenance obligations, but Service Provider shall coordinate and oversee repair or replacement performed by a third-party on a Pass-Through Expenses basis, or by Service Provider at agreed-upon prices. 
  

	17.	INDEMNITIES 

  

	17.1	Indemnity by Service Provider. 

  
 Service Provider agrees to indemnify, defend and hold harmless Allegheny and its Affiliates and the Eligible Recipients and their respective officers,
directors, employees, agents, representatives, successors, and assigns from any and all Losses and threatened Losses due to third-party claims arising from or in connection with any of the following: 
  

	 	(a)	Representations, Warranties and Covenants. Service Provider’s breach of any of the representations, warranties and covenants in ***. 

  

	 	(b)	Assumed Contracts. Service Provider’s decision to terminate or failure to observe or perform any duties or obligations to be observed or performed by Service Provider
under any of the Third Party Software licenses, Equipment Leases or Third Party Contracts assigned to Service Provider or for which Service Provider has assumed financial or operational responsibility pursuant to this Agreement, but only to the
extent the cause of 

  

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 action accrues after the date of such assignment to Service Provider with respect to contracts assigned
to Service Provider, or after the Commencement Date with respect to contracts not assigned to Service Provider but for which Service Provider has assumed financial or operational responsibility pursuant to this Agreement. 
  

	 	(c)	Licenses, Leases and Contracts. Service Provider’s failure to observe or perform any duties or obligations to be observed or performed by Service Provider under Third
Party Software licenses, Equipment leases or Third Party Contracts used by Service Provider to provide the Services to the extent Service Provider is financially or operationally responsible or is otherwise informed thereof (but only after the time
Service Provider is informed thereof). 

  

	 	(d)	Allegheny Data or Proprietary Information. Service Provider’s breach of its obligations with respect to Allegheny Data or Allegheny Proprietary Information.

  

	 	(e)	Infringement. Infringement or misappropriation or alleged infringement or alleged misappropriation of a patent, trade secret, copyright or other proprietary rights in
contravention of Service Provider’s representations, warranties and covenants in Sections 15.4 and 15.5, in each case subject to the conditions set forth in Section 15.5. 

 

	 	(f)	Government Claims. Claims for fines, penalties, sanctions, interest or other monetary remedies imposed by a governmental body, regulatory agency or standards organization
resulting from Service Provider’s failure to perform its responsibilities under this Agreement. 

  

	 	(g)	Taxes. Taxes, together with interest and penalties, that are the responsibility of Service Provider under Section 11.4. 

  

	 	(h)	Claims Arising in Shared Facility Services. Systems, services or products provided by Service Provider to a third party from any shared Service Provider facility or using any
shared Service Provider resources (excluding Services provided to an Eligible Recipient pursuant to this Agreement). 

  

	 	(i)	Affiliate, Subcontractor or Assignee Claims. Any claim, other than an indemnification claim under this Agreement, initiated by (i) a Service Provider Affiliate or
Subcontractor asserting claims with regard to services provided by them under this Agreement or (ii) any entity to which Service Provider assigned, transferred, pledged, hypothecated or otherwise encumbered its rights to receive payments from
Allegheny under this Agreement. 

  

	 	(j)	Service Provider Personnel Injury Claims. Any claim by Service Provider Personnel for death, personal injury or bodily injury suffered on an Allegheny Site, except to the
extent caused by Allegheny’s gross negligence or willful misconduct. 

  

	 	(k)	Employment Claims. Any claim (including claims by Transitioned Employees) relating to any (i) violation by Service Provider, Service Provider Affiliates or
Subcontractors, or their respective officers, directors, employees, representatives or agents, of any Laws or any common law protecting persons or members of protected classes or categories, including Laws prohibiting discrimination or harassment on
the basis of a protected characteristic, (ii) liability arising or resulting from the employment of Service Provider Personnel (including Transitioned Employees) by Service Provider, Service Provider Affiliates or Subcontractors (including
liability for any social security or other 

  

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	 	    	employment taxes, workers’ compensation claims and premium payments, and contributions applicable to the wages and salaries of such Service Provider Personnel),
(iii) payment or failure to pay any salary, wages or other cash compensation due and owing to any Service Provider Personnel (including Transitioned Employees from and after their Employment Effective Date), (iv) employee pension or other
benefits of any Service Provider Personnel (including Transitioned Employees) accruing from and after their Employment Effective Date, (v) other aspects of the employment relationship of Service Provider Personnel (including Transitioned
Employees) with Service Provider, Service Provider Affiliates or Subcontractors or the termination of such relationship, including claims for wrongful discharge, claims for breach of express or implied employment contract and claims of joint
employment, and/or (vi) liability resulting from representations (oral or written) to the Allegheny or Eligible Recipient employees identified on Schedule 5A by Service Provider, Service Provider Affiliates or Subcontractors (or
their respective officers, directors, employees, representatives or agents), or other acts or omissions with respect to the Allegheny or Eligible Recipient employees identified on Schedule 5A by such persons or entities, including any
act, omission or representation made in connection with the interview, selection, hiring and/or transition process, the offers of employment made to such employees, the failure to make offers to any such employees or the terms and conditions of such
offers (including compensation and employee benefits), except, in each case, to the extent resulting from the wrongful actions of Allegheny, the Eligible Recipients, or Allegheny Third Party Contractors, errors or inaccuracies in the information
provided by Allegheny and faithfully communicated by Service Provider or the failure of Allegheny, the Eligible Recipients, or Allegheny Third Party Contractors to comply with Allegheny’s responsibilities under this Agreement. For purposes of
this Agreement, Service Provider has no liability, and is not responsible, for claims by Transitioned Employees accruing prior to their Employment Effective Date to the extent Allegheny has an indemnity obligation for such claim under
Section 17.3(j). 

  

	17.2	Indemnity by Service Provider for Breach of Section 8.12(b). 

  
 Service Provider agrees to indemnify, defend and hold harmless Allegheny and its Affiliates and the Eligible Recipients and their respective officers,
directors, employees, agents, representatives, successors, and assigns from any and all Losses due to third-party claims arising from or in connection with Service Provider’s breach of its obligations under Section 8.12(b),
to the extent such breach results in Allegheny being in violation of the WARN Act or the regulations promulgated thereunder with respect to the Transitioned Employee(s) separated by Service Provider in violation of
Section 8.12(b). Service Provider’s indemnity obligations under this Section 17.2 shall be limited to any and all Losses due to third-party claims solely and directly related to Service Provider’s
separation, in violation of Section 8.12(b), of any Transitioned Employee(s) during the sixty (60) day period after an employee’s Employment Effective Date, and Service Provider shall not have any indemnity obligation
under this Section 17.2 with respect to any Losses due to third-party claims related to other Allegheny employees terminated by Allegheny. 
  

	17.3	Indemnity by Allegheny. 

  
 Allegheny agrees to indemnify, defend and hold harmless Service Provider, its Affiliates and their officers, directors, employees, agents,
representatives, successors, and assigns, from any and all Losses and threatened Losses due to third-party claims arising from or in connection with any of the following: 
  

 Page 113 of 137 

	 	(a)	Representations, Warranties and Covenants. Allegheny’s breach of any of the representations, warranties and covenants in Sections ***.

  

	 	(b)	Licenses, Leases or Contracts. Allegheny’s failure to observe or perform any duties or obligations to be observed or performed by Allegheny under any of the applicable
Third Party Software licenses, Equipment Leases or Third Party Contracts to the extent Allegheny is informed thereof (but only after the time Allegheny is informed thereof), or is financially or operationally responsible under this Agreement, or to
the extent such licenses, leases or contracts are retained by Allegheny; provided Service Provider’s notification to Allegheny of a duty or obligation to a third party shall not limit Service Provider’s obligation to obtain the rights it
requires to perform the Services as provided in this Agreement. 

  

	 	(c)	Pre-Assignment Date Matters. Allegheny’s failure to observe or perform any duties or obligations to be observed or performed prior to the applicable assignment and
assumption date pursuant to this Agreement for any of the Third Party Software licenses, Equipment Leases or Third Party Contracts assigned to Service Provider by Allegheny or made available to Service Provider by Allegheny in order to be managed by
Service Provider pursuant to this Agreement. 

  

	 	(d)	Service Provider’s Proprietary Information. Allegheny’s breach of its obligations with respect to Service Provider’s Proprietary Information.

  

	 	(e)	Infringement. Infringement or misappropriation or alleged infringement or alleged misappropriation of a patent, trade secret, copyright or other proprietary rights with
respect to any Software or other Materials made available by Allegheny to Service Provider hereunder or otherwise in contravention of Allegheny’s representations, warranties and covenants in Section 15.5, in each case subject
to the conditions set forth in Section 15.5. 

  

	 	(f)	Taxes. Taxes, together with interest and penalties, that are the responsibility of Allegheny under Section 11.4 (except as set forth in the last sentence
of Section 11.4(i)). 

  

	 	(g)	Allegheny Affiliate, Eligible Recipient or Third Party Contractor Claims. Any claim, other than an indemnification claim or insurance claim under this Agreement, initiated by
an Allegheny Affiliate, an Eligible Recipient (other than Allegheny) or an Allegheny Third Party Contractor asserting rights under this Agreement. 

  

	 	(h)	Acquired Assets. Any claim relating to the Acquired Assets accruing prior to the transfer of such Acquired Assets to Service Provider, including but not limited to liens or
encumbrances. 

  

	 	(i)	Government Claims. Claims for fines, penalties, sanctions, interest or other monetary remedies imposed by a governmental body, regulatory agency or standards organization
resulting from Allegheny’s failure to perform its responsibilities under this Agreement; 

  

	 	(j)	Employment Claims. Any claim relating to any (i) violation by Allegheny or the Eligible Recipients, or their respective officers, directors, employees, representatives
or agents, of Federal, state, provincial, local, international or other Laws or regulations or any common law protecting persons or members of protected classes or categories, including laws or regulations prohibiting discrimination or harassment on
the basis of a protected characteristic, (ii) liability arising or resulting from a Transitioned Employee’s 

  

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 employment with Allegheny prior to his or her Employment Effective Date, (iii) payment or failure
to pay any salary, wages or other cash compensation due and owing to (A) any Allegheny employee who does not become a Transitioned Employee or (B) any Transitioned Employee prior to such Transitioned Employee’s Employment Effective
Date, (iv) (A) all accrued employee pension or other benefits of any Allegheny employee who does not become a Transitioned Employee and (B) those employee pension or other benefits of any Transitioned Employee accruing prior to such
Transitioned Employee’s Effective Employment Date, (v) other aspects of any Transitioned Employee’s employment relationship with Allegheny or the termination of such relationship, including claims for breach of an express or implied
contract of employment, and/or (vi) liability resulting from representations (oral or written) to the Affected Employees by Allegheny or the Eligible Recipients (or their respective officers, directors, employees, representatives or agents)
with respect to their employment by Service Provider or its Subcontractors or Affiliates (other than representations made with the authorization or approval of Service Provider, representations that Service Provider knew to be inaccurate and failed
to correct and/or representations made by Service Provider in this Agreement), except, in each case, to the extent resulting from the actions of Service Provider, Service Provider Affiliates or Subcontractors or their failure to comply with Service
Provider’s responsibilities under this Agreement, or involving any matters for which Service Provider has an indemnity obligation under Section 17.1(k); and 
  

	 	(k)	Allegheny Employee Injury Claims. Any claim by employees of Allegheny or Allegheny’s Affiliates for death, personal injury or bodily injury suffered on a Service
Provider site, except to the extent caused by Service Provider’s gross negligence or willful misconduct. 

  

	17.4	Additional Indemnities. 

  
 Service Provider and Allegheny each agree to indemnify, defend and hold harmless the other, and the Eligible Recipients and their respective Affiliates,
officers, directors, employees, agents, representatives, successors, and assigns, from any and all Losses and threatened Losses to the extent they arise from or in connection with any of the following: (a) except as otherwise provided in
Sections 17.1(j) and 17.3(k), third party claims arising from the death, personal injury or bodily injury of any agent, employee, customer, business invitee, business visitor or other person caused by the negligence or
other tortious conduct of the indemnitor or the failure of the indemnitor to comply with its obligations under this Agreement; and (b) the damage, loss or destruction of any real or tangible personal property caused by the negligence or other
tortious conduct of the indemnitor or the failure of the indemnitor to comply with its obligations under this Agreement. 
  

	17.5	Infringement. 

  
 In the event that (1) any Software, Equipment, Materials or Services for which a Party or its Affiliates or Subcontractors is financially responsible
pursuant to this Agreement or, with respect to Service Provider and its Affiliates and Subcontractors, used by them in the performance of the Services are found, or in the other Party’s reasonable opinion are likely to be found, to infringe
upon the patent, copyright, trademark, trade secrets, intellectual property or proprietary rights of any third party in any country in which Services are to be performed or received under this Agreement, or (2) the continued use of such item(s)
is enjoined, the Party that provided the infringing item shall, in addition to defending, indemnifying and holding harmless the other Party as provided in this Agreement and to the other rights such Party may have under this Agreement, promptly and
at its own cost and expense and in such a manner as to minimize the disturbance to such Party’s business activities do one of the following: 
  

	 	(a)	Obtain Rights. Obtain the right to continue using such Software, Equipment or Materials. 

  

 Page 115 of 137 

	 	(b)	Modification. Modify the item(s) in question (which may occur through a Project under this Agreement) so that it is no longer infringing (provided that such modification does
not degrade the performance or quality of the Services or adversely affect Allegheny’s and the Eligible Recipients’ intended use as contemplated by this Agreement). 

  

	 	(c)	Replacement. Replace such item(s) with a non-infringing functional equivalent. 

  
 Notwithstanding the foregoing, Allegheny may require Service Provider to discontinue use of any Software, Equipment or
Materials supplied by Allegheny or an Eligible Recipient, in which case Service Provider shall be excused as provided in Section 10.2 to the extent such discontinuation impairs Service Provider’s ability to perform its
obligations under this Agreement. 
  

	17.6	Indemnification Procedures. 

  
 With respect to third party claims which are subject to indemnification under this Agreement (other than as provided in Section 17.7
with respect to third party claims covered by Section 17.1(f) or Section 17.3(i)), the following procedures shall apply: 
  

	 	(a)	Notice. Promptly after receipt by any entity entitled to indemnification under this Agreement of notice of the commencement or threatened commencement of any civil, criminal,
administrative, or investigative action or proceeding involving a claim in respect of which the indemnitee will seek indemnification hereunder, the indemnitee shall notify the indemnitor of such claim. No delay or failure to so notify an indemnitor
shall relieve it of its obligations under this Agreement except to the extent that such indemnitor has suffered actual prejudice by such delay or failure. Within fifteen (15) days following receipt of notice from the indemnitee relating to any
claim, but no later than five (5) days before the date on which any response to a complaint or summons is due, the indemnitor shall notify the indemnitee that the indemnitor elects to assume control of the defense and settlement of that claim
(a “Notice of Election”). 

  

	 	(b)	Procedure Following Notice of Election. If the indemnitor delivers a Notice of Election within the required notice period, the indemnitor shall assume sole control over the
defense and settlement of the claim; provided, however, that (i) the indemnitor shall keep the indemnitee fully apprised at all times as to the status of the defense, and (ii) the indemnitor shall obtain the prior written approval of the
indemnitee before entering into any settlement of such claim asserting any liability against the indemnitee or imposing any obligations or restrictions on the indemnitee or ceasing to defend against such claim. The indemnitor shall not be liable for
any legal fees or expenses incurred by the indemnitee following the delivery of a Notice of Election; provided, however, that (A) the indemnitee shall be entitled to employ counsel at its own expense to participate in the handling of the claim,
and (B) the indemnitor shall pay the fees and expenses associated with such counsel if there is a conflict of interest with respect to such claim which is not otherwise resolved or if the indemnitor has requested the assistance of the
indemnitee in the defense of the claim or the indemnitor has failed to defend the claim diligently and the indemnitee is prejudiced or likely to be prejudiced by such failure. The indemnitor shall not be obligated to indemnify the indemnitee for any
amount paid or payable by such indemnitee in the 

  

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 settlement of any claim if (1) the indemnitor has delivered a timely Notice of Election and such
amount was agreed to without the written consent of the indemnitor, (2) the indemnitee has not provided the indemnitor with notice of such claim and a reasonable opportunity to respond thereto, or (3) the time period within which to
deliver a Notice of Election has not yet expired. 
  

	 	(c)	Procedure Where No Notice of Election Is Delivered. If the indemnitor does not deliver a Notice of Election relating to any claim within the required notice period, the
indemnitee shall have the right to defend the claim in such manner as it may deem appropriate. The indemnitor shall promptly reimburse the indemnitee for all such reasonable costs and expenses incurred by the indemnitee, including reasonable
attorneys’ fees. 

  

	17.7	Indemnification Procedures – Governmental Claims. 

  
 With respect to claims covered by Section 17.1(f) or Section 17.3(i), the following procedures shall apply:

  

	 	(a)	Notice. Promptly after receipt by the indemnitee of notice of the commencement or threatened commencement of any action or proceeding involving a claim in respect of which
the indemnitee will seek indemnification pursuant to Section 17.1(f) or Section 17.3(i), the indemnitee shall notify the indemnitor of such claim. No delay or failure to so notify the indemnitor shall relieve
the indemnitor of its obligations under this Agreement except to the extent that the indemnitor has suffered actual prejudice by such delay or failure. 

  

	 	(b)	Procedure for Defense. The indemnitee shall be entitled, at its option, to have the claim handled pursuant to Section 17.6 or to retain sole control over
the defense and settlement of such claim; provided that, in the latter case, the indemnitee shall (i) consult with the indemnitor on a regular basis regarding claim processing (including actual and anticipated costs and expenses) and litigation
strategy, (ii) reasonably consider any indemnitor settlement proposals or suggestions, and (iii) use commercially reasonable efforts to minimize any amounts payable or reimbursable by the indemnitor. 

  

	17.8	Subrogation. 

  
 Except as otherwise provided in Section 16.1 or Section 16.2, in the event that an indemnitor shall be obligated to
indemnify an indemnitee pursuant to any provision of this Agreement, the indemnitor shall, upon payment of such indemnity in full, be subrogated to all rights of the indemnitee with respect to the claims to which such indemnification relates.

  

	18.	LIABILITY 

  

	18.1	General Intent. 

  
 Subject to the specific provisions and limitations of this Article 18, it is the intent of the Parties that each Party shall be liable to
the other Party for any actual damages incurred by the non-breaching Party as a result of the breaching Party’s failure to perform its obligations in the manner required by this Agreement. 
  

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	18.2	Force Majeure. 

  

	 	(a)	General. Subject to Section 18.2(d), no Party shall be liable for any default or delay in the performance of its obligations under this Agreement if and to
the extent such default or delay is caused, directly or indirectly, by fire, flood, earthquake, elements of nature or acts of God, wars, riots, civil disorders, rebellions or revolutions, acts of terrorism, or any other similar cause beyond the
reasonable control of such Party except to the extent that the non-performing Party is at fault in failing to prevent or causing such default or delay, and provided that such default or delay can not reasonably be circumvented by the non-performing
Party through the use of alternate sources, workaround plans or other means. A strike, lockout or labor dispute involving Service Provider Personnel shall not excuse Service Provider from its obligations hereunder. The failure of any Equipment,
Software or System for which Service Provider is operationally responsible to be year 2000 compliant shall not be considered a force majeure event and shall not relieve Service Provider of any of its obligations under this Agreement, including its
obligations to perform the Services in accordance with the Service Levels. In addition, the refusal of Service Provider Personnel to enter a facility that is the subject of a labor dispute shall excuse Service Provider from its obligations hereunder
only if and to the extent such refusal is based upon a reasonable fear of physical harm. 

  

	 	(b)	Duration and Notification. In the event of a force majeure event the non-performing Party shall be excused from further performance or observance of the obligation(s) so
affected for as long as such circumstances prevail and such Party continues to use commercially reasonable efforts to recommence performance or observance whenever and to whatever extent possible without delay. Any Party so prevented, hindered or
delayed in its performance shall, as quickly as practicable under the circumstances, notify the Party to whom performance is due by telephone (to be confirmed in writing within one (1) day of the inception of such delay) and describe at a
reasonable level of detail the circumstances of the force majeure event, the steps being taken to address such force majeure event, and the expected duration of such force majeure event. 

  

	 	(c)	Substitute Services; Termination. If any event described in Section 18.2(a) has substantially prevented, hindered or delayed or is reasonably expected to
substantially prevent, hinder or delay the performance by Service Provider or one of its Subcontractors of Services necessary for the performance of functions that are critical for Allegheny’s or an Eligible Recipient’s business (in light
of their impact on Allegheny’s or an Eligible Recipient’s business) for longer than the recovery period specified in the applicable disaster recovery plan or, if there is no such recovery period, ***, Allegheny may procure such Services
from an alternate source, and Service Provider shall be solely liable for payment for such services from the alternate source ***; provided that Allegheny continues to pay the Charges to Service Provider for such Services with respect to the period
of non-performance. In addition, if any event described in Section 18.2(a) substantially prevents, hinders or delays the performance by Service Provider or one of its Subcontractors of Services necessary for the performance of
critical Allegheny functions for more than ***, Allegheny, at its option, may (i) terminate any portion of the Services so affected and the Charges payable hereunder shall be equitably adjusted to reflect those terminated Services; or
(ii) terminate the Term. If Allegheny elects to terminate pursuant to clause (i) of the immediately preceding sentence, ***. Service Provider shall not have the right to additional payments or increased usage charges as a result of any
force majeure occurrence affecting Service Provider’s ability to perform. 

  

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	 	(d)	Disaster Recovery and Storm Staffing. Upon the occurrence of a force majeure event that constitutes a disaster under the disaster recovery plan, Service Provider shall
implement promptly, as appropriate, its disaster recovery plan and provide disaster recovery services as described in Schedule 2. The occurrence of a force majeure event shall not relieve Service Provider of its obligation to implement
its disaster recovery plan and provide disaster recovery services. In addition, in the event of storm weather conditions, as defined by Allegheny applying its usual standards, Service Provider shall provide storm staffing and take other storm
related precautions to address the additional Services demand that may occur as a result of such conditions. 

  

	 	(e)	Payment Obligation. If Service Provider fails to provide Services in accordance with this Agreement due to the occurrence of a force majeure event, all amounts payable to
Service Provider hereunder shall be equitably adjusted in a manner such that Allegheny is not required to pay any amounts for Services that it is not receiving from Service Provider, unless Allegheny procures services from an alternate source at
Service Provider’s expense pursuant to Section 18.2(c), in which case Allegheny will pay Service Provider pursuant to Section 18.2(c). 

  

	 	(f)	Allocation of Resources. Without limiting Service Provider’s obligations under this Agreement, whenever a force majeure event or disaster causes Service Provider to
allocate limited resources between or among Service Provider’s customers and Affiliates, Allegheny and the Eligible Recipients shall receive at least the same treatment as comparable Service Provider customers. In no event will Service Provider
re-deploy or re-assign any Key Service Provider Personnel to another customer or account in the event of the occurrence of a force majeure event. 

  

	18.3	Limitation of Liability. 

  

	 	(a)	Exclusions from Limitations. EXCEPT AS PROVIDED IN THIS SECTION 18.3, NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL,
COLLATERAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REGARDLESS OF THE FORM OF THE ACTION OR THE THEORY OF RECOVERY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

  

	 	(b)	Liability Cap. Additionally, except as provided below, the total aggregate liability of either Party, for claims asserted by the other Party under or in connection with this
Agreement, regardless of the form of the action or the theory of recovery, shall be limited to ***. 

  

	 	(c)	Separate Liability Cap. The limitations of liability set forth in Sections 18.3(a) and 18.3(b) shall not apply with respect to: ***

  

	 	(d)	Exceptions to Limitations of Liability. The limitations of liability set forth in Sections 18.3(a) and (b) shall not apply with respect to:

  

	 	(i)	Losses occasioned by the fraud, willful misconduct, or gross negligence of a Party. 

  

	 	(ii)	Amounts paid with respect to third-party claims that are the subject of indemnification pursuant to Sections *** under this Agreement. 

  

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	 	(iii)	Losses occasioned by the wrongful abandonment of this Agreement by Service Provider; provided, however, that Service Provider may exercise its express termination rights under this
Agreement in good faith, in which case the limitations in Sections 18.3(a) and 18.3(b) will apply. 

  

	 	(iv)	Losses occasioned by Service Provider’s refusal to provide Services or Termination Assistance Services, provided that Service Provider may exercise its express termination
rights under this Agreement in good faith (in which case the limitations in Sections 18.3(a) and 18.3(b) will apply) subject to Service Provider’s continued obligation to provide Termination Assistance Services as
set forth in this Agreement. For purposes of this provision, “refusal” shall mean ***. 

  

	 	(v)	Amounts paid under Section 17.4 with respect to death, personal injury or bodily injury of an agent, employee, customer, business invitee, business visitor or
other person or damage, loss or destruction of real or tangible personal property. 

  

	 	(vi)	Losses occasioned by any breach of a Party’s representations and warranties set forth in Sections 15.6 and 15.7 and the first sentence of
Section 15.9. 

  

	 	(e)	Items Not Considered Damages. The following shall not be considered damages subject to, and shall not be counted toward the liability exclusion or cap specified in,
Sections 18.3(a) or 18.3(b): 

  

	 	(i)	Amounts withheld by Allegheny in accordance with this Agreement due either to incorrect Charges by Service Provider or non-conforming Services. 

  

	 	(ii)	Amounts paid by Allegheny but subsequently recovered from Service Provider due either to incorrect Charges by Service Provider or non-conforming Services. 

 

	 	(iii)	Invoiced Charges and other amounts that are due and owing to Service Provider for Services under this Agreement. 

  

	 	(f)	In determining EDS’ liability under Sections 18.3(a) and 18.3(b), Service Level Credits or Deliverable Credits assessed against Service Provider
pursuant to Schedule 3 will be given effect in measuring and determining the amount of ***. 

  

	 	(g)	Waiver of Liability Cap. If, at any time, the total aggregate liability of one Party for claims asserted by the other Party under or in connection with this Agreement exceeds
*** of the liability cap specified in either Section 18.3(b) or Section 18.3(c) and, within thirty (30) days from receipt of the request of the other Party, the Party incurring such liability refuses to
waive such cap and/or increase the available cap to an amount at least equal to the original liability cap, then the other Party may terminate the Term. Service Provider shall not be entitled to any Termination Charges in connection with a
termination under this Section 18.3(g). 

  

	 	(h)	Acknowledged Direct Damages. The following shall be considered direct damages and neither Party shall assert that they are indirect, incidental, collateral, consequential or

  

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 special damages or lost profits to the extent they result directly from the breaching Party’s
failure to perform in accordance with this Agreement: 
  

	 	(i)	Costs and expenses of recreating or reloading any lost, stolen or damaged Allegheny Data. 

  

	 	(ii)	Costs and expenses of implementing a work-around in respect of a failure to provide the Services or any part thereof. 

  

	 	(iii)	Costs and expenses of replacing lost, stolen or damaged Equipment, Software, and Materials. 

  

	 	(iv)	Cover damages, including the costs and expenses incurred to procure the Services or corrected Services from an alternate source, to the extent in excess of Service Provider’s
Charges under this Agreement. 

  

	 	(v)	Straight time, overtime or related expenses incurred by either Party, including overhead allocations for employees, wages and salaries of additional employees, travel expenses,
overtime expenses, telecommunication charges and similar charges. 

  

	 	(vi)	Costs and expenses incurred to bring the Services in-house or to contract to obtain the Services from an alternate source, including the costs and expenses associated with the
retention of external consultants and legal counsel to assist with any re-sourcing that are directly related to a material default of Service Provider. 

  

	 	(vii)	Damages of an Allegheny Affiliate or an Eligible Recipient which would be direct damages if they had instead been suffered by Allegheny (including being so considered under this
Section 18.3(h)). 

  

	 	(viii)	Subject to Section 15.10, fines, penalties, sanctions, interest or other monetary remedies imposed by a governmental body or regulatory agency or standards
organization for failure of a Party to comply with requirements or deadlines. 

  

	 	(ix)	Loss of funds resulting from Service Provider’s failure to provide correct instructions for funds transfers, or failure to properly execute funds transfers.

  

	 	(x)	Lost discounts, late fees and/or interest charges incurred by Allegheny and the Eligible Recipients. 

  

	18.4	Joint and Several Liability. 

  
 EIS and EDS shall be jointly and severally liable for all obligations and liabilities under this Agreement designated as the responsibility of Service
Provider. 
  

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	19.	DISPUTE RESOLUTION 

  

	19.1	Informal Dispute Resolution. 

  
 Prior to the initiation of formal dispute resolution procedures with respect to any dispute, other than as provided in Section 19.1(d)
or Sections 20.8, the Parties shall first attempt to resolve such dispute informally, as follows: 
  

	 	(a)	Initial Effort. The Parties agree that the Allegheny Contract Executive and the Service Provider Account Manager shall attempt in good faith to resolve all disputes (other
than those described in Section 19.1(d) or 20.8). In the event the Allegheny Contract Executive and the Service Provider Account Manager are unable to resolve a dispute in an amount of time that either Party deems
reasonable under the circumstances, such Party may refer the dispute for resolution to the senior corporate executives specified in Section 19.1(b) below upon written notice to the other Party. 

  

	 	(b)	Escalation. Within five (5) business days of a notice under Section 19.1(a) above referring a dispute for resolution by senior corporate executives,
the Allegheny Contract Executive and the Service Provider Account Manager will each prepare and provide to a Service Provider President CI&R/Energy and the Allegheny Chief Financial Officer, respectively, summaries of the non-privileged relevant
information and background of the dispute, along with any appropriate non-privileged supporting documentation, for their review. The designated senior corporate executives will confer as often as they deem reasonably necessary in order to gather and
furnish to the other all non-privileged information with respect to the matter in issue which the Parties believe to be appropriate and germane in connection with its resolution. The designated senior corporate executives shall discuss the problem
and negotiate in good faith in an effort to resolve the dispute without the necessity of any formal proceeding. The specific format for the discussions will be left to the discretion of the designated senior corporate executives, but may include the
preparation of agreed-upon statements of fact or written statements of position. 

  

	 	(c)	Provision of Information. During the course of negotiations under Section 19.1(a) or (b) above, all reasonable requests made by one
Party to another for non-privileged information, reasonably related to the dispute, will be honored in order that each of the Parties may be fully advised of the other’s position. All negotiation shall be strictly confidential and used solely
for the purposes of settlement. Any materials prepared by one Party for these proceedings shall not be used as evidence by the other Party in any subsequent arbitration or litigation; provided, however, the underlying facts supporting such materials
may be subject to discovery. 

  

	 	(d)	Prerequisite to Arbitration. Arbitration of any dispute in connection with Section 14.2(f) may not be commenced until the earlier of:

  

	 	(i)	the designated senior corporate executives under Section 19.1(b) above concluding in good faith that amicable resolution through continued negotiation of the
matter does not appear likely; or 

  

	 	(ii)	thirty (30) days after the notice under Section 19.1(a) above referring the dispute to senior corporate executives. 

  

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	 	(e)	Arbitration. Any dispute in connection with Section 14.2(f) that the Parties are unable to resolve as set forth in Subsections
19.1(a)-(d) will be submitted to arbitration in accordance with the following procedures: 

  

	 	(i)	Demand for Arbitration; Location. Either Party may demand arbitration by giving the other Party written notice to such effect, which notice will describe, in reasonable
detail, the facts and legal grounds forming the basis for the filing Party’s request for relief and will include a statement of the total amount of damages claimed, if any, and any other remedy sought by that Party. The arbitration will be
held before one (1) neutral arbitrator in Plano, Texas if the proceedings are initiated by Allegheny and in Greensburg, Pennsylvania if the proceedings are initiated by Service Provider. 

  

	 	(ii)	Identification of Arbitrator. Within thirty (30) days after the other Party’s receipt of such demand, the Parties will mutually determine who the arbitrator
will be. If the Parties are unable to agree on the arbitrator within that time period, the arbitrator will be selected by the American Arbitration Association (“AAA”). In any event, the arbitrator will be a lawyer and will
have a background in, and knowledge of, the information technology services industry and will be an appropriate person based on the nature of the dispute. If a person with such industry experience is not available, the arbitrator will be chosen
from the large and complex case panel or, if an appropriate person is not available from such panel, the retired federal judges pool. 

  

	 	(iii)	Conduct of Arbitration. The arbitration will be governed by the Commercial Arbitration Rules of the AAA, except as expressly provided in this Section. However, the
arbitration will be administered by any organization mutually agreed to in writing by the Parties. If the Parties are unable to agree on the organization to administer the arbitration, it will be administered by the AAA under its procedures for
large and complex cases. 

  

	 	(iv)	Scope of Discovery. Discovery will be limited to the request for and production of documents, depositions and interrogatories. Interrogatories will be allowed only
as follows: a Party may request the other Party to identify by name, last known address and telephone number (i) all persons having knowledge of facts relevant to the dispute and a brief description of that person’s knowledge,
(ii) any experts who may be called as an expert witness, the subject matter about which the expert is expected to testify, the mental impressions and opinions held by the expert and the facts known by the expert (regardless of when the factual
information was acquired) that relate to or form the basis for the mental impressions and opinions held by the expert, and (iii) any experts who have been used for consultation, but who are not expected to be called as an expert witness, if
such consulting expert’s opinions or impressions have been reviewed by an expert witness. All discovery will be guided by the Federal Rules of Civil Procedure. All issues concerning discovery upon which the Parties cannot agree will
be submitted to the arbitrator for determination. 

  

	 	(v)	Authority of Arbitrator. The arbitrator will determine the rights and obligations of the Parties according to the laws of the Commonwealth of Pennsylvania. The
arbitrator will not have authority to award damages in excess of the amount or other than the types allowed by Section 18.3 and may not, in any event, make any ruling, finding or award that does not conform to the terms and
conditions of this Agreement. 

  

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	 	(vi)	Joinder of Parties. Each of Service Provider and Allegheny agree that it will use commercially reasonable efforts to join (and will allow the other Party to join) any
third party that the Parties have agreed is indispensable to the arbitration. If any such third party does not agree to be joined, the arbitration will proceed nonetheless. 

  

	 	(vii)	Award. The decision of, and award rendered by, the arbitrator will be final and binding on the Parties. Upon the request of a Party, the arbitrator’s
award will include written findings of fact and conclusions of law. Judgment on the award may be entered in and enforced by any court of competent jurisdiction. Each Party will bear its own costs and expenses (including filing fees) with
respect to the arbitration, including one-half of the fees and expenses of the arbitrator. 

  

	 	(viii)	Other Disputes. The Parties acknowledge and agree that, except for any disputes in connection with Section 14.2(f), the Parties are not required to submit
any other disputes arising under or in connection with this Agreement to arbitration in accordance with the foregoing procedures. 

  

	 	(f)	Equitable Remedies. The provisions and time periods specified in this Section 19.1 shall not be construed to prevent a Party from instituting, and a Party
is authorized to institute, formal proceedings earlier to (A) avoid the expiration of any applicable limitations period, (B) preserve a superior position with respect to other creditors, (C) address a claim arising out of the breach
of a Party’s obligations under Article 13, or (D) address a claim arising out of the breach or attempted or threatened breach of the obligations described in the next paragraph. 

  
 Service Provider acknowledges that, in the event it breaches (or attempts
or threatens to breach) its obligation to provide Services or Termination Assistance Services in accordance with this Agreement, its obligation respecting continued performance in accordance with Section 19.3, or its obligation to
provide access to Allegheny Data in accordance with Section 13.5, Allegheny and/or the Eligible Recipients will be irreparably harmed. In such a circumstance, Allegheny may proceed directly to court. If a court of competent
jurisdiction should find that Service Provider has breached (or attempted or threatened to breach) any such obligations, Service Provider agrees that without any additional findings of irreparable injury or other conditions to injunctive relief,
Allegheny shall be entitled to seek and obtain injunctive relief, including entry of an appropriate order compelling performance by Service Provider and restraining it from any further breaches (or attempted or threatened breaches). 
  

	19.2	Jurisdiction; Waiver of Jury Trial. 

  
 Each Party irrevocably agrees that any legal action, suit or proceeding brought by it in any way arising out of this Agreement must be brought solely and
exclusively in Pennsylvania, and each Party irrevocably submits to the sole and exclusive jurisdiction of the federal courts for the Western District of Pennsylvania and state courts in Westmoreland County in personam, generally and
unconditionally with respect to any action, suit or proceeding brought by it or against it by the other Party. Allegheny and Service Provider hereby irrevocably waive their respective rights to trial by jury in respect of any disputes arising under
or related to this Agreement. 
  

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	19.3	Continued Performance. 

  

	 	(a)	General. Each Party agrees that it shall, unless otherwise directed by the other Party, continue performing its obligations under this Agreement while any dispute is being
resolved; provided, that this provision shall not operate or be construed as extending the Term of this Agreement or prohibiting or delaying a Party’s exercise of any right it may have to terminate the Term as to all or any part of the
Services. For purposes of clarification, Allegheny Data may not be withheld by Service Provider pending the resolution of any dispute. 

  

	 	(b)	Non-Interruption of Service. Service Provider acknowledges and agrees that any interruption to the Service may cause irreparable harm to Allegheny and/or the Eligible Recipients, in
which case an adequate remedy at law would not be available. Subject to Service Provider’s right to terminate the Term pursuant to Section 20.1(b), Service Provider expressly acknowledges and agrees that, pending resolution
of any dispute or controversy, it shall not deny, withdraw, or restrict Service Provider’s provision of the Services to Allegheny and/or the Eligible Recipients under this Agreement, except as specifically and expressly agreed in writing by
Allegheny and Service Provider. 

  

	19.4	Governing Law. 

  
 This Agreement and performance under it shall be governed by and construed in accordance with the applicable laws of the Commonwealth of Pennsylvania,
without giving effect to the principles thereof relating to conflicts of laws. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. 
  

	20.	TERMINATION 

  

	20.1	Termination for Cause. 

  

	 	(a)	By Allegheny. If Service Provider: 

  

	 	(i)	commits a material breach of its obligations with respect to Transition Services as provided in Section 4.2(h) (including Service Provider’s right to cure
under Section 4.2(h)); 

  

	 	(ii)	commits a material breach of this Agreement, which breach is not cured within *** after notice of the breach from Allegheny ***; 

  

	 	(iii)	commits a material breach of this Agreement which is not capable of being cured within the period specified pursuant to Section 20.1(a)(ii);

  

	 	(iv)	commits numerous breaches of its duties or obligations of which Service Provider has received notice and which collectively constitute a material breach of this Agreement, and fails
to ***; 

  

	 	(v)	fails to perform in accordance with the Minimum Service Level for a Critical Service Level ***; or 

  

 Page 125 of 137 

	 	(vi)	commits a material breach of Section 15.7 of this Agreement; 

  
 then Allegheny may, by giving notice to Service Provider, terminate the Term with respect to all or any part of the
Services, as of a date specified in the notice of termination. Service Provider shall not be entitled to any Termination Charges in connection with such a termination for cause. If Allegheny chooses to terminate in part pursuant to this
Section 20.1(a), the Charges will be adjusted in accordance with the pricing methodology set forth in Schedule 4, to reflect such partial termination. 
  
 The express acknowledgment that a certain amount of Service Level Credits or number of Service Level defaults constitutes
grounds for termination under Section 20.1(a)(v) and (vi) does not imply that a lesser amount or number cannot constitute a material breach of this Agreement and therefore grounds for termination under other
subsections. 
  

	 	(b)	By Service Provider. In the event that Allegheny fails to pay Service Provider in accordance with Article 12, ***, by the specified due date and fails to cure
such default within thirty (30) days of notice from Service Provider of its intention to terminate for failure to make such payment, Service Provider may, by notice to Allegheny, terminate the Term. 

  

	 	(c)	Service Provider acknowledges and agrees that Sections 20.1(b) and 20.5 describe Service Provider’s sole right to terminate this Agreement and
Service Provider hereby waives any other rights it may have to terminate this Agreement. 

  

	20.2	Termination for Convenience. 

  
 Allegheny may terminate the Term, effective at any time *** after the Effective Date, with respect to all or any portion of the Services for convenience
and without cause by giving Service Provider at least six (6) months prior notice designating the termination date. Unless otherwise agreed by the Parties, the applicable portion of such Termination Charge shall be payable with respect to any
Tower of Services for which Allegheny terminates for convenience and without cause ***. If Allegheny elects to terminate on this basis, Allegheny shall pay to Service Provider a Termination Charge calculated in accordance with Schedule 4H
as of the date the Service Provider ceases to provide the applicable Services as required by this Agreement. In the event that a purported termination by Allegheny other than for convenience is determined by a competent authority not to be a
proper termination under this Agreement, then such termination by Allegheny shall be deemed to be a termination for convenience under this Section 20.2. 
  

	20.3	Termination Upon Service Provider Change of Control. 

  
 In the event of a change in Control of Service Provider (or that portion of Service Provider providing all or any material portion of the Services under
this Agreement) or the Entity that Controls Service Provider (if any), where such control is acquired, directly or indirectly, in a single transaction or series of related transactions, or all or substantially all of the assets of Service Provider
(or that portion of Service Provider providing all or any material portion of the Services under this Agreement) are acquired by any entity, or Service Provider (or that portion of Service Provider providing all or any material portion of the
Services under this Agreement) is merged with or into another entity to form a new entity, then at any time within twelve (12) months after the last to occur of such events, Allegheny may at its option terminate the Term by giving Service
Provider at least ninety (90) days’ prior notice and designating a date upon which such termination shall be effective; provided, however, if such change in Control of Service 
  

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 Provider involves a Direct Allegheny Competitor, Allegheny may terminate the Term by giving Service
Provider at least thirty (30) days prior notice, and such Direct Allegheny Competitor shall be prohibited from any contact with Allegheny Data, Allegheny Proprietary Information and any and all other information about the Allegheny account,
including discussions with Service Provider Personnel regarding specifics relating to the Services. In the event of a termination pursuant to this Section 20.3, Service Provider shall ***. 
  

	20.4	Termination Upon Allegheny Change of Control. 

  
 In the event that, in a single transaction or series of transactions, Allegheny acquires or is acquired by any other Entity (by stock sale, asset sale or
otherwise) or merges with any other Entity, then, at any time within twelve (12) months after the last to occur of such events, Allegheny may at its option terminate the Term by giving Service Provider at least ninety (90) days’ prior
notice and designating a date upon which such termination shall be effective. If Allegheny terminates on this basis, Service Provider shall ***. 
  

	20.5	Termination for Insolvency. 

  
 In the event that any Party (i) commences a bankruptcy case or a bankruptcy case is commenced against a Party, (ii) becomes or is declared
insolvent, is the subject of insolvency or similar proceedings under state or federal law, or a receiver or similar officer or representative is appointed with respect to all or substantially all of a Party’s assets, (iii) passes a
resolution for its voluntary liquidation, (iv) makes an assignment for the benefit of all or substantially all of its creditors, (v) enters into an agreement or arrangement for the composition, extension, or readjustment of substantially
all of its obligations, or (vi) experiences an event analogous to any of the foregoing in any jurisdiction in which any of its assets are situated, then the other Party may terminate the Term as of a date specified in a termination notice;
provided, however, that Service Provider will not have the right to exercise such termination under this Section so long as Allegheny pays for the Services to be received hereunder in advance on a month-to-month basis. If any Party elects to
terminate the Term due to the insolvency of the other Party, such termination will be deemed to be a termination for cause hereunder. 
  

	20.6	Allegheny Rights Upon Service Provider’s Bankruptcy. 

  

	 	(a)	General Rights. In the event of Service Provider’s bankruptcy or other formal procedure referenced in Section 20.5 or of the filing of any petition
under bankruptcy laws affecting the rights of Service Provider which is not stayed or dismissed within thirty (30) days of filing, in addition to the other rights and remedies set forth herein, Service Provider shall not interfere with
Allegheny’s right of access to, or right to take possession for safekeeping of, all Allegheny Data, Allegheny Proprietary Information, Allegheny licensed Third Party Software, Allegheny-owned Equipment, Allegheny-owned Materials,
Allegheny-owned Developed Materials, and all other Software, Equipment, Systems or Materials to which Allegheny and/or the Eligible Recipients are or would be entitled during the Term or upon the expiration or termination of this Agreement, subject
to Service Provider’s reasonable security and confidentiality requirements that are communicated in advance and applicable to other parties accessing Service Provider’s facilities and/or systems. Service Provider shall cooperate fully with
Allegheny and the Eligible Recipients and assist Allegheny and the Eligible Recipients in identifying and taking possession of the items listed in the preceding sentence. Allegheny will have the right to hold such Allegheny Data, Proprietary
Information, Software, Equipment, Systems and Materials until such time as the trustee or receiver in bankruptcy or other appropriate insolvency office holder can 

  

 Page 127 of 137 

 provide adequate assurances and evidence to Allegheny that they will be protected from sale, release,
inspection, publication, or inclusion in any publicly accessible record, document, material or filing. Service Provider and Allegheny agree that without this material provision, Allegheny would not have entered into this Agreement or provided any
right to the possession or use of Allegheny Data, Allegheny Proprietary Information, or Allegheny Software covered by this Agreement. If and to the extent that Allegheny removes any Allegheny Data, Proprietary Information, Software, Equipment,
Systems or Materials from Service Provider Facilities pursuant to this Section 20.6(a) and, as a result, Service Provider is unable to perform any Services, then Service Provider shall be excused of its obligation to perform such
Services but only if (A) Service Provider expeditiously notifies Allegheny of Service Provider’s inability to perform under such circumstances, (B) Service Provider provides Allegheny with a reasonable opportunity to return such
Allegheny Data, Proprietary Information, Software, Equipment, Systems or Materials and thereby avoid such Service Provider non-performance, (C) Service Provider identifies and pursues commercially reasonable means to avoid or mitigate the
impact of such non-performance, and (D) Service Provider uses commercially reasonable efforts to perform notwithstanding Allegheny’s removal of such Allegheny Data, Proprietary Information, Software, Equipment, Systems or Materials.

  

	 	(b)	Allegheny Rights in Event of Bankruptcy Rejection. Notwithstanding any other provision of this Agreement to the contrary, in the event that Service Provider becomes a debtor
under the United States Bankruptcy Code (11 U.S.C. §101 et. seq. or any similar Law in any other country (the “Bankruptcy Code”)) and rejects this Agreement pursuant to Section 365 of the Bankruptcy Code (a
“Bankruptcy Rejection”), (i) any and all of the licensee and sublicensee rights of Allegheny and the Eligible Recipients arising under or otherwise set forth in this Agreement, including the rights of Allegheny and/or the
Eligible Recipients referred to in Section 14.6, shall be deemed fully retained by and vested in Allegheny and/or the Eligible Recipients as protected intellectual property rights under Section 365(n)(1)(B) of the Bankruptcy
Code and further shall be deemed to exist immediately before the commencement of the bankruptcy case in which Service Provider is the debtor; and (ii) Allegheny shall have all of the rights afforded to non-debtor licensees and sublicensees
under Section 365(n) of the Bankruptcy Code. Allegheny shall under no circumstances be required to terminate the Term after a Bankruptcy Rejection in order to enjoy or acquire any of its rights under this Agreement, including any of the rights
of Allegheny referenced in Section 14.6. 

  

	20.7	Critical Services. 

  
 Without limiting Allegheny’s rights under Section 20.1, if Service Provider commits a material breach which has a significant
impact on the ability of Allegheny or the Eligible Recipients to conduct a critical aspect of their businesses, and Service Provider is unable to cure such breach within forty-eight (48) hours of its occurrence, then Allegheny may, in addition
to its other remedies at law and in equity, obtain from a third party or provide for itself services which will allow Allegheny or the Eligible Recipients to conduct their businesses until Service Provider has cured the breach or this Agreement is
terminated. Service Provider shall reimburse Allegheny for all costs and expenses of obtaining or providing such services. The express inclusion of this remedy in this Section 20.8 does not limit Allegheny’s right to use a
similar remedy for other breaches by Service Provider of this Agreement. 
  

 Page 128 of 137 

	21.	GENERAL 

  

	21.1	Binding Nature and Assignment. 

  

	 	(a)	Binding Nature. This Agreement will be binding on the Parties and their respective successors and permitted assigns. 

  

	 	(b)	Assignment. Neither Party may, or will have the power to, assign this Agreement without the prior written consent of the other, except in the following circumstances:

  

	 	(i)	Allegheny may assign its rights or obligations under this Agreement, without approval of Service Provider, to an Affiliate which expressly assumes Allegheny’s obligations and
responsibilities hereunder; provided Allegheny (i) remains fully liable for and is not relieved from the full performance of its obligations under this Agreement, and (ii) provides Service Provider prompt written notice of the assignment;

  

	 	(ii)	Allegheny may assign its rights and obligations under this Agreement without the approval of Service Provider to an Entity acquiring, directly or indirectly, Control of Allegheny,
an Entity into which Allegheny is merged, or an Entity acquiring all or substantially all of Allegheny’s assets, provided the acquirer or surviving Entity agrees in writing to be bound by the terms and conditions of this Agreement; and

  

	 	(iii)	Service Provider may assign its rights or obligations under this Agreement, without approval of Allegheny, to an Affiliate which expressly assumes Service Provider’s
obligations and responsibilities hereunder, provided Service Provider (i) remains fully liable for and is not relieved from the full performance of its obligations under this Agreement, and (ii) provides Allegheny prompt written notice of
the assignment 

  

	 	(c)	Impermissible Assignment. Any attempted assignment that does not comply with the terms of this Section shall be null and void. 

  

	21.2	Entire Agreement; Amendment. 

  
 This Agreement, including any Schedules and Exhibits referred to herein and attached hereto, each of which is incorporated herein for all purposes,
constitutes the entire agreement between the Parties with respect to the subject matter hereof. There are no agreements, representations, warranties, promises, covenants, commitments or undertakings other than those expressly set forth herein. This
Agreement supersedes all prior agreements, representations, warranties, promises, covenants, commitments or undertaking, whether written or oral, with respect to the subject matter contained in this Agreement. No amendment, modification, change,
waiver, or discharge hereof shall be valid unless in writing and signed by an authorized representative of the Party against which such amendment, modification, change, waiver, or discharge is sought to be enforced. 
  

	21.3	Notices. 

  

	 	(a)	Primary Notices. Any notice, notification, request, demand or determination provided by a Party pursuant to the following: 

  

	 	(i)	Section 4.4 (Termination Assistance Services); 

  

 Page 129 of 137 

	 	(ii)	Section 4.5(a) (Use of Third Parties – Right of Use); 

  

	 	(iii)	Section 6.10 (Notice of Defaults); 

  

	 	(iv)	Section 7.7 (Notice of Adverse Impact); 

  

	 	(v)	Section 11.6 (Extraordinary Events); 

  

	 	(vi)	Section 13.4(d) (Loss of Proprietary Information); 

  

	 	(vii)	Sections 17.6 (Indemnification Procedures); 

  

	 	(viii)	Section 17.7 (Indemnification Procedures – Government Claims); 

  

	 	(ix)	Section 18.2 (Force Majeure); 

  

	 	(x)	Section 18.3(g) (Waiver of Liability Cap); 

  

	 	(xi)	Section 19.1 (Informal Dispute Resolution); 

  

	 	(xii)	Article 20 (Termination); and 

  

	 	(xiii)	Section 21.1 (Binding Nature and Assignment); 

  
 shall be in writing and shall be delivered in hard copy using one of the following methods and shall be deemed delivered upon receipt: (i) by hand;
(ii) by an express courier with a reliable system for tracking delivery; or (iii) by registered or certified mail, return receipt requested, postage prepaid. Unless otherwise notified, the foregoing notices shall be delivered as follows:

  
 In the case of Allegheny: 
  
 Allegheny Energy, Inc. 
 800 Cabin Hill Drive 
 Greensburg, Pennsylvania 15601 
 Attention: Vice President and Controller 
  
 With a copy to: 
  
 Allegheny Energy, Inc. 
 800 Cabin Hill Drive 
 Greensburg, Pennsylvania 15601 
 Attention: Vice President and General Counsel 

 
 and 
  
 In the case of Service Provider: 
  

Electronic Data Systems Corporation 
 c/o Allegheny Energy, Inc. 
  

 Page 130 of 137 

 800 Cabin Hill Drive 
 Greensburg, Pennsylvania 15601 
 Attention: EDS Client Delivery Executive 
  
 With a copy to: 
  
 Electronic Data Systems Corporation 
 5400 Legacy Drive 
 H3-3A-05 
 Plano, Texas 75024 
 Attention: General Counsel 
  

	 	(b)	Other Notices. All notices, notifications, requests, demands or determinations required or provided pursuant to this Agreement, other than those specified in
Section 21.3(a), may be sent in hard copy in the manner specified in Section 21.3(a), or by e-mail transmission (where receipt is acknowledged by the recipient) or facsimile transmission (with acknowledgment of
receipt from the recipient’s facsimile machine) to the addresses set forth below: 

  
 In the case of Allegheny: 
  
 Allegheny Energy, Inc. 
 800 Cabin Hill Drive 
 Greensburg, Pennsylvania 15601 
 Attention: Allegheny Contract Executive 
 E-mail Address:              
 Facsimile Number:              
  
 and 
  
 In the case of Service Provider: 
  
 Electronic Data Systems Corporation 
 c/o Allegheny Energy, Inc. 
 800 Cabin Hill Drive 
 Greensburg, Pennsylvania 15601 
 Attention: EDS Client Delivery Executive 
 E-mail Address: john.zakrasek@eds.com 

Facsimile Number: TBD 
  

	 	(c)	Notice of Change. A Party may from time to time change its address or designee for notification purposes by giving the other prior notice of the new address or designee and
the date upon which it shall become effective. 

  

	 	(d)	Service of Process. Notwithstanding the above, for the purpose of service of legal process and receipt of notice or pleadings in judicial proceedings before the federal or
state courts of Pennsylvania, as selected by the Parties under Section 19.2, Service Provider irrevocably appoints the company below as its agent for service of process and receipt of such notice or notification, and further elect
domicile at the address of said company in Pennsylvania, as follows: 

  

 Page 131 of 137 

 Corporation Service Company 
 2704 Commerce Drive 
 Harrisburg PA 17110 
  
 With a copies to: 
  
 Electronic Data Systems Corporation 
 5400 Legacy Drive 
 H3-3A-05 
 Plano, Texas 75024 
 Attention: General Counsel 
  
 and 
  
 Electronic Data Systems Corporation 
 c/o Allegheny Energy, Inc. 
 800 Cabin Hill Drive 
 Greensburg, Pennsylvania 15601 
 Attention: EDS Client Delivery Executive 
  

	21.4	Counterparts. 

  
 This Agreement may be executed in several counterparts, all of which taken together shall constitute one single agreement between the Parties hereto.

  

	21.5	Headings. 

  
 The article and section headings and the table of contents used herein are for reference and convenience only and shall not be considered in the
interpretation of this Agreement. 
  

	21.6	Relationship of Parties. 

  
 Service Provider, in furnishing services to Allegheny and the Eligible Recipients hereunder, is acting as an independent contractor, and Service Provider
has the sole obligation to supervise, manage, contract, direct, procure, perform or cause to be performed, all work to be performed by Service Provider under this Agreement. The relationship of the Parties under this Agreement shall not constitute a
partnership or joint venture for any purpose. Except as expressly provided in this Agreement, Service Provider is not an agent of Allegheny or the Eligible Recipients and has no right, power or authority, expressly or impliedly, to represent or bind
Allegheny or the Eligible Recipients as to any matters, except as expressly authorized in this Agreement. 
  

	21.7	Severability. 

  
 In the event that any provision of this Agreement conflicts with the law under which this Agreement is to be construed or if any such provision is held
invalid or unenforceable by a court with jurisdiction over the Parties, such provision shall be deemed to be restated to reflect as nearly as possible the original intentions of the Parties in accordance with applicable law. The remaining provisions
of this Agreement and the application of the challenged provision to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby, and each such provision shall be valid and enforceable to the
full extent permitted by law. 
  

 Page 132 of 137 

	21.8	Consents and Approval. 

  
 Except where expressly provided as being in the sole discretion of a Party, where agreement, approval, acceptance, consent, confirmation, notice or
similar action by either Party is required under this Agreement, such action shall not be unreasonably delayed or withheld. An approval or consent given by a Party under this Agreement shall not relieve the other Party from responsibility for
complying with the requirements of this Agreement, nor shall it be construed as a waiver of any rights under this Agreement, except as and to the extent otherwise expressly provided in such approval or consent. 
  

	21.9	Waiver of Default; Cumulative Remedies. 

  

	 	(a)	Waiver of Default. A delay or omission by either Party to exercise any right or power under this Agreement shall not be construed to be a waiver thereof. A waiver by either
of the Parties of any of the covenants to be performed by the other or any breach thereof shall not be construed to be a waiver of any succeeding breach thereof or of any other covenant herein contained. All waivers must be in writing and signed by
the Party waiving its rights. 

  

	 	(b)	Cumulative Remedies. All remedies provided for in this Agreement shall be cumulative and in addition to and not in lieu of any other remedies available to either Party at
law, in equity or otherwise. The election by a Party of any remedy provided for in this Agreement or otherwise available to such Party shall not preclude such Party from pursuing any other remedies available to such Party at law, in equity, by
contract or otherwise. 

  

	21.10	Survival. 

  
 Any provision of this Agreement which contemplates performance or observance subsequent to any termination or expiration of this Agreement shall survive
any termination or expiration of this Agreement and continue in full force and effect. Additionally, all provisions of this Agreement will survive the expiration or termination of this Agreement to the fullest extent necessary to give the Parties
the full benefit of the bargain expressed herein. 
  

	21.11	Publicity. 

  
 Neither Party shall use the other Party’s name or mark or refer to the other Party directly or indirectly in any media release, public announcement,
or public disclosure relating to this Agreement, including in any promotional or marketing materials, customer lists or business presentations without the prior written consent of the other Party prior to each such use or release. Except as provided
in Sections 13.4(b)(iii)(B) and 13.4(c), neither Party shall make any formal public statements about this Agreement, the Services or its relationship with the other Party without the other Party’s prior approval.

  

	21.12	Service Marks. 

  
 Each Party agrees that it shall not, without the other Party’s prior consent, use any of the names, service marks or trademarks of the other Party in
any of its advertising or marketing materials. 
  

 Page 133 of 137 

	21.13	Export. 

  
 The Parties acknowledge that certain Software and technical data to be provided hereunder and certain transactions hereunder may be subject to export
controls under the laws and regulations of the United States, the European Union, the United Nations and other jurisdictions. No Party shall export or re-export any such items or any direct product thereof or undertake any transaction or service in
violation of any such laws or regulations. To the extent within Service Provider’s control, Service Provider shall be responsible for, and shall coordinate and oversee, compliance with such export laws in respect of such items exported or
imported hereunder. To the extent within Allegheny’s control, and not in Service Provider’s control, Allegheny shall be responsible for, and shall coordinate and oversee, compliance with such export laws in respect of such items exported
or imported hereunder. 
  

	21.14	Third Party Beneficiaries. 

  
 Except as expressly provided herein, this Agreement is entered into solely between, and may be enforced only by, Allegheny and Service Provider. This
Agreement shall not be deemed to create any rights or causes of action in or on behalf of any third parties, including employees, suppliers and customers of a Party, or to create any obligations of a Party to any such third parties. Allegheny is
responsible for: (i) causing each Eligible Recipient to comply with the provisions of this Agreement to the extent that Service Provider performs the Services for Eligible Recipients; and (ii) subject to Section 12.4,
payment of all of Service Provider’s Charges hereunder (including those that may be invoiced to an Eligible Recipient) and Service Provider is not be required to look to any Eligible Recipient for payment of any invoice before seeking payment
from Allegheny. 
  

	21.15	Covenant Against Pledging. 

  
 Service Provider may assign, transfer, pledge, hypothecate or otherwise encumber its rights to receive payments from Allegheny under this Agreement,
provided that Service Provider shall ensure that (a) no Entity to which Service Provider assigns, transfers, pledges, hypothecates or otherwise encumbers its rights to receive payments hereunder shall have any right to enforce the collection of
any such payments from Allegheny or the Eligible Recipients, (b) any Entity to which Service Provider assigns, transfers, pledges, hypothecates or otherwise encumbers its rights to receive payments hereunder shall not be entitled to approve any
amendment, modification or termination of this Agreement, (c) any such transaction shall not limit Service Provider’s rights to amend, modify or terminate this Agreement in accordance with the terms hereof and (d) Service Provider
shall continue to be Allegheny’s sole point of contact with respect to this Agreement, including with respect to payment. The person or Entity to which such rights are assigned, transferred, pledged, hypothecated or otherwise encumbered
shall not be considered a third party beneficiary under this Agreement and shall not have any rights or causes of action against Allegheny. 
  

	21.16	Order of Precedence. 

  
 In the event of a conflict, this Agreement shall take precedence over the Schedules attached hereto, and the Schedules shall take
precedence over any attached Attachments or Exhibits. 
  

 Page 134 of 137 

	21.17	Hiring of Employees. 

  

	 	(a)	Solicitation and Hiring. Except as expressly set forth herein, during the Term and for a period of twelve (12) months thereafter, Service Provider will not solicit for
employment directly or indirectly, nor employ, any employees of Allegheny or an Eligible Recipient or individual Allegheny Third Party Contractors (unless Service Provider is not aware that the employer of the individual is an Allegheny Third Party
Contractor) without the prior approval of Allegheny. Except as expressly set forth herein in connection with the expiration or termination of this Agreement, during the Term and for a period of twelve (12) months thereafter, Allegheny will not
solicit for employment directly or indirectly, nor employ, any employee of Service Provider involved in the performance of Service Provider’s obligations under this Agreement without the prior consent of Service Provider. In each case, the
prohibition on solicitation and hiring shall extend one hundred twenty (120) days after the termination of the employee’s employment or, in the case of Service Provider employees, the cessation of his or her involvement in the performance
of Services under this Agreement. This provision shall not operate or be construed to prevent or limit any employee’s right to practice his or her profession or to utilize his or her skills for another employer or to restrict any
employee’s freedom of movement or association. 

  

	 	(b)	Publications. Neither the publication of classified advertisements in newspapers, periodicals, Internet bulletin boards, or other publications of general availability or
circulation nor the consideration and hiring of persons responding to such advertisements shall be deemed a breach of this Section 21.17, unless the advertisement and solicitation is undertaken as a means to circumvent or conceal
a violation of this provision and/or the hiring party acts with knowledge of this hiring prohibition. 

  

	21.18	Further Assurances. 

  
 Each Party covenants and agrees that, subsequent to the execution and delivery of this Agreement and without any additional consideration, each Party
shall execute and deliver any further legal instruments and perform any acts that are or may become necessary to effectuate the purposes of this Agreement. 
  

	21.19	Liens. 

  
 Other than judgment liens that Service Provider has obtained in a court of competent jurisdiction, Service Provider will not file, or by its action or
inaction permit, any liens to be filed on or against property or realty of Allegheny or any Eligible Recipient. In the event that any such liens (other than judgment liens mentioned in the previous sentence) arise as a result of Service
Provider’s action or inaction, Service Provider will obtain a bond to fully satisfy such liens or otherwise remove such liens at its sole cost and expense within ten (10) business days. If Service Provider fails to do so, Allegheny may, in
its sole discretion, pay the amount of such lien, and/or deduct such amounts from payments due to the Service Provider. 
  

	21.20	Covenant of Good Faith. 

  
 Each Party agrees that, in its respective dealings with the other Party under or in connection with this Agreement, it shall act in good faith.

  

 Page 135 of 137 

	21.21	Acknowledgment. 

  
 The Parties each acknowledge that the terms and conditions of this Agreement have been the subject of active and complete negotiations, and that such
terms and conditions should not be construed in favor of or against any Party by reason of the extent to which any Party or its professional advisors participated in the preparation of this Agreement. 
  

	21.22	References. 

  
 Unless otherwise directed by Allegheny, Service Provider may use Allegheny as a reference for all prospective Service Provider customers interested in
purchasing services that include the same or substantially similar services to the Services. In conjunction with the foregoing, Allegheny’s Contract Executive (or equivalent level of Allegheny management), shall serve as the contact point for
such prospective Service Provider customers and shall respond to all inquiries in a timely manner. Notwithstanding Section 13.4, Service Provider acknowledges and agrees that Allegheny’s Contract Executive (or equivalent
level of Allegheny management) may, upon receiving Service Provider’s prior written request and consent, freely discuss all aspects of Service Provider’s performance and Allegheny’s satisfaction with such performance with prospective
Service Provider customers. Service Provider shall provide such prospective Service Provider customers with appropriate Allegheny contact information. The identity of such prospective Service Provider customers and all information related thereto
shall be considered Service Provider Proprietary Information. 
  
 Signature Page Follows 
  

 Page 136 of 137 

 IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by their respective duly
authorized representatives as of the Effective Date. 
  

			
	ALLEGHENY ENERGY, INC.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	EDS INFORMATION SERVICES, L.L.C.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

	
	ELECTRONIC DATA SYSTEMS CORPORATION
		
	By:	 	  

	Name:	 	  

	Title:	 	  

  

 Page 137 of 137 

 Schedule 1 
  
 Definitions 
  
 References to the preamble, articles, sections, schedules and exhibits in this Schedule 1 are to the preamble, Articles and Sections of, and Schedules and Exhibits to, the Agreement unless otherwise
specified. As used in this Agreement: 
  

	(1)	“Acceptance” shall mean the determination, in Allegheny’s reasonable discretion, following implementation, installation, testing and execution in the
production environment for an agreed upon number of business cycles that Software, Equipment, Systems and/or other contract deliverables are in Compliance in all material respects with the Specifications. The Parties acknowledge that Schedule
22B contains acceptance processes and criteria applicable to that Schedule. 

  

	(2)	“Acquired Assets” shall mean the Equipment, Software and other assets owned or controlled by Allegheny or the Eligible Recipients and listed on Schedule
21 that Service Provider will acquire pursuant to the terms of this Agreement. 

  

	(3)	“Acquired Assets Credit” shall mean the amount that Service Provider will pay to Allegheny as consideration for the Acquired Assets. 

  

	(4)	“Actual Uptime” shall mean the measurement of time that a particular System, Application, Software, Equipment, Network or any other part of the Services is actually
available during the Measurement Window, and such measurement will be calculated by subtracting Downtime from the Scheduled Uptime. 

  

	(5)	“Additional Resource Charge” or “ARC” shall have the meaning given in Schedule 4. 

  

	(6)	“Affected Employees” means the Allegheny Personnel who are identified in Schedule 5A. 

  

	(7)	“Affiliate” shall mean with respect to any Entity, any other Entity that it directly or indirectly Controls, is Controlled by or under common Control with such
Entity at the time in question. 

  

	(8)	“Agreement” shall have the meaning given in the preamble to this Agreement. 

  

	(9)	“Allegheny Base Case” shall mean the summary financial base case attached hereto as Schedule 4C, as made available to Service Provider prior to the
Effective Date. 

  

	(10)	“Allegheny Contract Executive” shall have the meaning given in Section 10.1. 

  

	(11)	“Allegheny Data” shall mean any data or information of Allegheny or any Eligible Recipient that is provided to or obtained by Service Provider in connection with
the negotiation and execution of this Agreement or the performance of Service Provider’s obligations under this Agreement, including data and information with respect to the businesses, customers, operations, facilities, products, rates,
regulatory compliance, competitors, consumer markets, assets, expenditures, mergers, acquisitions, divestitures, billings, collections, revenues and finances of Allegheny or any Eligible Recipient. Allegheny Data also shall mean any data or
information (i) created, generated, collected or processed by Service Provider in the performance of its obligations under 

  

 Page 1 of 15 

 this Agreement, including data processing input and output, service level measurements, asset
information, Reports, third party service and product agreements for services and goods provided by Allegheny Third Party Contractors and Managed Third Parties, contract charges, and Retained Expense and Pass-Through Expenses or (ii) that
resides in or is accessed through Software, Equipment or Systems (excluding shared Systems located in Service Provider Facilities to the extent such Systems are used to provide services to Service Provider’s other customers) provided, operated,
supported or used by Service Provider in connection with the Services, as well as information derived from this data and information. Allegheny Data shall not include Service Provider Data. 
  

	(12)	“Allegheny Facilities” shall mean the facilities listed in Schedule 7 that are provided by Allegheny or an Eligible Recipient for the use of Service
Provider to the extent necessary to provide the Services. 

  

	(13)	“Allegheny Owned Materials” shall have the meaning given in Section 14.1. 

  

	(14)	“Allegheny Owned Software” shall mean Software owned by Allegheny, an Allegheny Affiliate or an Eligible Recipient and used, operated, maintained or supported by or
on behalf of Service Provider under or in connection with this Agreement. 

  

	(15)	“Allegheny Personal Data” shall mean that portion of Allegheny Data that is subject to any Data Privacy Laws. 

  

	(16)	“Allegheny Personnel” shall mean the employees, agents, contractors or representatives of Allegheny or its Affiliates or Eligible Recipients.

  

	(17)	“Allegheny Rules” shall have the meaning given in Section 6.3(a). 

  

	(18)	“Allegheny Sites” or “Sites” shall mean the offices or other facilities, including those listed on Schedule 7, at or to which Service
Provider is to provide the Services. 

  

	(19)	“Allegheny Standards” shall have the meaning given in Section 9.5(a). 

  

	(20)	“Allegheny Third Party Contractors” shall have the meaning given in Section 4.5. 

  

	(21)	“Allocation of Pool Percentage” shall have the meaning given in Schedule 3. 

  

	(22)	“Applicable Regulatory Authority” shall mean, in the United States, the Federal Communications Commission (the “FCC”) or comparable national,
territorial, regional, state, provincial or local regulatory bodies of competent jurisdictions and in geographic regions other than the United States from, to or in which the Services are provided, comparable national, territorial, regional, state,
provincial or local regulatory authorities. 

  

	(23)	“Application Server(s)” shall mean any Server not otherwise defined as a Utility Server. 

  

	(24)	“Applications Software” or “Applications” shall mean those software application programs and programming (and all modifications, replacements,
Upgrades, enhancements, documentation, materials and media related thereto) used to support day-to-day business operations and accomplish specific business objectives to the extent a Party has financial or operational responsibility for such
programs or programming under Schedule 2 or 4B. Applications Software shall include all such programs or programming in use or required to be used as of the 

  

 Page 2 of 15 

 Commencement Date in accordance with this Agreement, including those set forth in Schedule
11, those as to which the license, maintenance or support costs are included in the Allegheny Base Case, and those as to which Service Provider received reasonable notice and/or access prior to the Commencement Date. Applications Software
also shall include all such programs or programming developed and/or introduced by or for Allegheny or the Eligible Recipients on or after the Commencement Date to the extent a Party has financial or operational responsibility for such programs or
programming under Schedule 2 or 4B. 
  

	(25)	“At Risk Amount” shall have the meaning given in Schedule 3. 

  

	(26)	“Audit Period” shall have the meaning given in Section 9.10(a). 

  

	(27)	“Authorized User” shall mean users of Services within and outside of Allegheny, including Allegheny’s or an Eligible Recipient’s employees, vendors,
customers and contractors. 

  

	(28)	“Availability” shall have the meaning given in Schedule 3. 

  

	(29)	“Benchmark Standard” shall have the meaning given in Section 11.10(c). 

  

	(30)	“Benchmarker” shall have the meaning given in Section 11.10(a). 

  

	(31)	“Benchmarking” shall have the meaning given in Section 11.10(a). 

  

	(32)	“Calls” shall mean the problems, questions, or requests submitted to the Service Provider by telephone, electronically, or other means approved by Allegheny.

  

	(33)	“Change Control Procedures” shall have the meaning given in Section 9.6(a). 

  

	(34)	“Charges” shall mean the amounts set forth in Article 11 and Schedule 4 (or otherwise set forth in the Agreement) as charges due to
Service Provider in return for providing the Services. 

  

	(35)	“Commencement Date” shall mean the date on which Service Provider assumes responsibility for the Services in accordance with the Transition Plan, or such other date
as the Parties may agree upon in writing as the date on which Service Provider will assume full responsibility for such Services. 

  

	(36)	“Compliance” and “Comply” shall mean, with respect to outsourced business process(es), Software, Equipment, Systems or other contract deliverables
to be implemented, designed, developed, delivered, integrated, installed and/or tested by Service Provider, in compliance in all material respects with the Specifications. 

  

	(37)	“Contract Year” shall mean the period ending on December 31, 2005 and on each December 31 thereafter during the Term. If any Contract Year is more or less
than twelve (12) months, the rights and obligations under this Agreement that are calculated on a Contract Year basis will be proportionately adjusted for such longer or shorter period. For the avoidance of doubt, the first Contract Year may be
more or less than twelve (12) months from the Commencement Date. 

  

	(38)	“Control” and its derivatives shall mean: (a) the legal, beneficial, or equitable ownership, directly or indirectly, of (i) more than fifty percent
(50%) of the aggregate of all voting equity interests in an Entity, or (ii) equity interests having the right, in the event of dissolution, to more than fifty percent (50%) of the net assets (i.e., equity) of an Entity; (b) the
right to appoint, 

  

 Page 3 of 15 

 directly or indirectly, a majority of the board of directors; (c) the right to control, directly or
indirectly, the management or direction of the Entity by contract or corporate governance document; or (d) in the case of a partnership, the holding by an Entity (or one of its Affiliates) of the position of sole general partner. 
  

	(39)	“Critical Deliverables” shall mean those milestone activities and deliverables identified in Schedule 3C that have associated Deliverable Credits
payable to Allegheny in the event Service Provider fails to deliver such deliverables in accordance with Schedule 3C. 

  

	(40)	“Critical Affected Personnel” shall mean those individuals identified in Schedule 5A as critical to the ongoing success of Service Provider’s
delivery of information technology services, and procurement and/or inventory management consulting, to Allegheny and the Eligible Recipients. 

  

	(41)	“Critical Service Level” shall mean those Service Levels established under Schedule 3 for which a Service Level Credit may be payable. Critical
Service Levels are identified in Schedule 3A and are described in Schedule 3B. Each Critical Service Level has an Expected Service Level and a Minimum Service Level associated with it unless otherwise specified. It is the
intent of the Parties that all Critical Service Levels shall be quantifiable, measurable, and objective. 

  

	(42)	“Data Privacy Laws” shall mean Laws relating to data privacy, trans-border data flow or data protection, including the implementing legislation and regulations of
the European Union member states under the European Union Directive 95/46/EC. 

  

	(43)	“Deliverable Credits” shall have the meaning given in Section 7.2(b). 

  

	(44)	“Derivative Work” shall mean a work based on one or more preexisting works, including a condensation, transformation, translation, modification, expansion, or
adaptation, that, if prepared without authorization of the owner of the copyright of such preexisting work, would constitute a copyright infringement under applicable Law, but excluding the preexisting work. 

  

	(45)	“Developed Materials” shall mean any Materials (including Software), or any modifications, enhancements or Derivative Works thereof, developed by or on behalf of
Service Provider for Allegheny or the Eligible Recipients in connection with or as part of the Services, but not including Service Provider Owned Materials. 

  

	(46)	“Development Tool” shall mean all software programs and programming (and all modifications, replacements, Upgrades, enhancements, documentation, materials and media
related thereto) that are used in the development, testing, deployment and maintenance of Applications to the extent a Party has financial or operational responsibility for such programs or programming under Schedule 2 or
4B. Development Tools shall include all such products in use or required to be used as of the Commencement Date in accordance with this Agreement, including those set forth in Schedule 11, those as to which the license,
maintenance or support costs are included in the Allegheny Base Case, and those as to which Service Provider received reasonable notice and/or access prior to the Commencement Date. Development Tools also shall include all such products selected
and/or developed by or for Allegheny or the Eligible Recipients on or after the Commencement Date to the extent a Party has financial or operational responsibility for such programs or programming under Schedule 2 or 4B.

  

	(47)	“Direct Allegheny Competitor” shall mean the Entities identified in Schedule 25 and their Affiliates that are engaged in any business related to the
business of such Entities, as well as their successors and assigns, as such list of Entities may be modified by Allegheny from time to time. 

  

 Page 4 of 15 

	(48)	“Directed Allegheny Employee” shall have the meaning given in Section 8.13 and Schedule 31. 

  

	(49)	“Directed Employee Period” shall have the meaning given in Section 8.13 and Schedule 31. 

  

	(50)	“Downtime” shall mean the time that a particular System, Application, Software, Equipment, Network, or any other part of the Services is not available during the
Measurement Window. 

  

	(51)	“Earnback” shall mean the methodology used to determine the potential elimination of a Service Level Credit as described in Schedule 3.

  

	(52)	“EDP Project Pool” shall have the meaning given in Schedule 4. 

  

	(53)	“Effective Date” shall have the meaning given in the preamble to this Agreement. 

  

	(54)	“Eligible Recipients” shall mean, collectively, and to the extent such Entity is receiving Services under this Agreement, the following: 

 

	 	(a)	Allegheny; 

  

	 	(b)	any Entity that is an Affiliate of Allegheny on the Effective Date, or thereafter becomes an Affiliate of Allegheny; 

  

	 	(c)	any Entity that purchases after the Effective Date from Allegheny or any Affiliate of Allegheny, all or substantially all of the assets of Allegheny or such Affiliate, or of any
division, marketing unit, business unit, administrative unit, or manufacturing, research or development facility thereof, provided that such Entity agrees in writing to be bound by the terms and conditions of this Agreement;

  

	 	(d)	any Entity that after the Effective Date is created using assets of Allegheny or any Affiliate of Allegheny, provided that such Entity agrees in writing to be bound by the terms and
conditions of this Agreement; 

  

	 	(e)	any Entity into which Allegheny or any Affiliate of Allegheny merges or consolidates, provided that such Entity has assumed Allegheny’s obligations under this Agreement, and
provided further that such Entity agrees in writing to be bound by the terms and conditions of this Agreement; 

  

	 	(f)	any Entity which merges into or consolidates with Allegheny or any Affiliate of Allegheny; 

  

	 	(g)	any Entity, including any corporation, joint venture, or partnership, in which on or after the Effective Date, Allegheny or any Affiliate of Allegheny has an ownership interest
and/or as to which Allegheny or such Affiliate has management or operational responsibility by law or contract; 

  

	 	(h)	any person or Entity providing outsourcing services to Allegheny or any Eligible Recipient, but only in connection with the provision of such outsourcing services to Allegheny or
such Eligible Recipient; and 

  

	 	(i)	other entities to which the Parties agree. 

  

 Page 5 of 15 

 Except as used in Sections 17.1, 17.2, 17.4,
17.5, 17.6 and 17.7, Eligible Recipients shall include the employees, contractors, subcontractors, agents and representatives, but only in their capacities as such, of the Entities identified as Eligible
Recipients in clauses (a) through (i) above. 
  

	(55)	“Employment Effective Date” shall mean, with respect to each Transitioned Employee, the date that such Transitioned Employee begins employment with Service
Provider, in accordance with applicable Laws. 

  

	(56)	“End Date” shall have the meaning given in Schedule 4H. 

  

	(57)	“Entity” shall mean a corporation, partnership, joint venture, trust, limited liability company, limited liability partnership, association or other organization or
entity. 

  

	(58)	“Equipment” shall mean all computing, networking, communications and related computing equipment (hardware and firmware) procured, provided, operated, supported, or
used by Allegheny, Service Provider or Authorized Users in connection with the Services, including (i) mainframe, midrange, server and distributed computing equipment and associated attachments, features, accessories, peripheral devices, and
cabling, (ii) personal computers, laptop computers, terminals, workstations and associated attachments, features, accessories, printers, multi-functional printers, peripheral devices, and cabling, and (iii) voice, data, video and wireless
telecommunications and network and monitoring equipment and associated attachments, features, accessories, cell phones, peripheral devices, and cabling. 

  

	(59)	“Equipment Leases” shall mean all leasing arrangements whereby Allegheny, the Eligible Recipients or an Allegheny Third Party Contractor leases Equipment as of the
Commencement Date which will be used by Service Provider to perform the Services after the Commencement Date. Equipment Leases shall include those leases identified on Schedule 10, those as to which the lease, maintenance and support
costs are included in the Allegheny Base Case, and all other leases as to which Service Provider received reasonable notice and/or access prior to the Commencement Date. 

  

	(60)	“ERP Transformation Plan” shall mean the Transformation Plan described in Schedule 22B. 

  

	(61)	“Expected Service Level” shall mean the desired level of current year performance for a Critical Service Level, as set forth in Attachment 3A.

  

	(62)	“Expected Service Level Default” shall mean Service Provider’s level of performance for a particular Critical Service Level fails to meet the applicable
Expected Service Level (but does not fail to meet the applicable Minimum Service Level) as specified in Schedule 3 (Service Levels) and its attachments, and has failed to meet such Expected Service Level for four (4) or more
months in any rolling twelve (12) month period for Critical Service Levels with a monthly Measurement Window, or has failed to meet the Expected Service Level in any period for Critical Service Levels with a quarterly or annual Measurement
Window. 

  

	(63)	“Extraordinary Event” shall have the meaning given in Section 11.6(a). 

  

	(64)	“FERC” shall mean the Federal Energy Regulatory Commission, and any successor agency thereto. 

  

	(65)	“Full Time Equivalent” or “FTE” or “FTP” shall have the meaning given in Schedule 4. 

  

 Page 6 of 15 

	(66)	“Income Tax” shall mean any tax on or measured by the net income of a Party (including taxes on capital or net worth, or gross receipts that are imposed as an alternative
to a tax based on net or gross income), or taxes which are of the nature of excess profits tax, minimum tax on tax preferences, alternative minimum tax, accumulated earnings tax, personal holding company tax, and capital gains tax.

  

	(67)	“Indirect Goods and Services” shall mean those goods and services that are purchased by Allegheny, consumed directly by Allegheny, and not utilized in
Allegheny’s provision of its services to its customers. Such goods and services include, for example: travel; office supplies and equipment; maintenance, repair, and operating supplies/MRO; advertising and marketing services; contract labor;
and desktop IT equipment. 

  

	(68)	“Interest Rate” shall mean ***or, if less, the highest rate permitted by applicable Law. 

  

	(69)	“IT Transformation Plan” shall mean the Transformation Plan described in Schedule 22C. 

  

	(70)	“Key Measurements” shall mean those Service Levels for which no Service Level Credit is payable, but which are meaningful to Allegheny’s business and are
described in Schedule 3B. 

  

	(71)	“Key Service Provider Personnel” shall mean the Service Provider Personnel filling the positions designated in Schedule 19 as Key Service Provider
Personnel. 

  

	(72)	“Laws” shall mean all federal, state, provincial, regional, territorial and local laws, statutes, ordinances, regulations, rules, executive orders, supervisory
requirements, directives, circulars, opinions, interpretive letters and other official releases of or by any government, or any authority, department or agency thereof, including the United States Securities and Exchange Commission, the Public
Company Accounting Oversight Board, the Federal Energy Regulatory Commission, Pennsylvania Public Utility Commission, Virginia State Service Commission, Maryland Public Service Commission, West Virginia Public Service Commission, and the Public
Utility Commission of Ohio. The definition of Laws shall include Data Privacy Laws. For purposes of this Agreement, Laws also shall include all generally accepted accounting principles of the United States (“GAAP”), as such
principles and standards may be modified during the Term by the Financial Accounting Standards Board or other applicable authorities. In addition, any other laws in force in any jurisdiction (regulatory or otherwise) in which the Services are being
provided. 

  

	(73)	“Losses” shall mean all losses, liabilities, damages (including punitive and exemplary damages), fines, penalties, interest and claims (including taxes), and all
related costs and expenses (including reasonable legal fees and disbursements and costs of investigation, litigation, experts, settlement, judgment, interest and penalties). 

  

	(74)	“Major Release” shall mean a new version of Software that includes changes to the architecture and/or adds new features and functionality in addition to the
original functional characteristics of the preceding Software release. These releases are usually identified by full integer changes in the numbering, such as from “7.0” to “8.0,” but may be identified by the industry as a major
release without the accompanying integer change. 

  

	(75)	“Malicious Code” shall mean (i) any code, program, or sub-program whose knowing or intended purpose is to damage or interfere with the operation of the
computer system containing the code, program or sub-program, or to halt, disable or interfere with the operation of the Software, code, program, or sub-program, itself, or (ii) any device, method, or token that permits any person to circumvent
the normal security of the Software or the system containing the code. 

  

 Page 7 of 15 

	(76)	“Managed LECs” shall have the meaning given in Section 9.15(a). 

  

	(77)	“Managed Third Parties” shall mean the Allegheny Third Party Contractors and Managed Telecom Transport Providers listed on Schedule 12D, as such
Schedule may be amended from time to time. 

  

	(78)	“Managed Telecom Transport Providers” shall have the meaning given in Section 9.11(e). 

  

	(79)	“Managed Transport Agreements” shall have the meaning given in Section 9.11(e). 

  

	(80)	“Management Tools” shall mean all software products and tools (and all modifications, replacements, Upgrades, enhancements, documentation, materials and media
related thereto) that are used by Service Provider to deliver and manage the Services. Management Tools shall include all such products or tools in use or required to be used as of the Commencement Date in accordance with this Agreement, including
those set forth in Schedule 11, those as to which the license, maintenance or support costs are included in the Allegheny Base Case, and those as to which Service Provider received reasonable notice and/or access prior to the
Commencement Date. Management Tools also shall include all such software products and tools selected and/or developed by or for Allegheny, the Eligible Recipients or Service Provider on or after the Commencement Date to the extent a Party has
financial or operational responsibility for such programs or programming under Schedule 2 or 4B. 

  

	(81)	“Materials” shall mean, collectively, Software, literary works, other works of authorship, specifications, designs, analyses, processes, methodologies, concepts,
inventions, know-how, programs, program listings, tools, documentation, user materials, reports, drawings, databases, spreadsheets, machine-readable text and files, financial models and work product, whether tangible or intangible.

  

	(82)	“Measurement Window” shall mean the time during, or frequency by, which a Service Level shall be measured. The Measurement Window will exclude Allegheny approved
scheduled maintenance. 

  

	(83)	“Minimum Service Level Default” shall mean the Service Provider’s performance for a particular Critical Service Level fails to meet the applicable Minimum
Service Level at any time. 

  

	(84)	“Minimum Service Level(s)” shall mean the minimum level of performance set forth in Schedule 3A with respect to each Critical Service Level and Key
Measurement. 

  

	(85)	“Minor Release” shall mean a scheduled release containing small functionality updates and/or accumulated resolutions to defects or non-conformances made available
since the immediately preceding release (whether Major Release or Minor Release). Minor Releases shall include “Maintenance Releases” which are supplemental to and made available between Major Releases and other Minor Releases, issued and
provided under specific vendor service level or maintenance obligations and contain only accumulated resolutions or mandated changes. These releases are usually identified by a change in the decimal numbering of a release, such as “7.12”
to “7.13.” 

  

 Page 8 of 15 

	(86)	“Monthly Base Charge” shall mean Service Provider’s total Charges for a given month, excluding ARCs and RRCs, associated with the performance of the Services
at the number of Resource Units included in the Resource Baseline(s) for the applicable month. 

  

	(87)	“New Advances” shall have the meaning given in Section 9.17(e). 

  

	(88)	“New Services” shall mean new services or changes to existing Services requested by Allegheny or required by a change in applicable Allegheny Laws, (i) that
are materially different from the Services (including the manner in which the Services are performed), (ii) that require ***, and (iii) for which there is no current Resource Baseline or charging methodology. 

  

	(89)	“Out-of-Pocket Expenses” shall mean reasonable, demonstrable and actual out-of-pocket expenses due and payable to a third party by Service Provider that are
approved in advance by Allegheny and for which Service Provider is entitled to be reimbursed by Allegheny under this Agreement. Out-of-Pocket Expenses shall not include Service Provider’s overhead costs (or allocations thereof), general and/or
administrative expenses or other mark-ups. Out-of-Pocket Expenses shall be calculated at Service Provider’s actual incremental expense and shall be net of all rebates and allowances. 

  

	(90)	“Pass-Through Expenses” shall mean the expenses, if any, listed in Schedule 4, as such list may be amended by Allegheny from time to time, for which
Allegheny has agreed in advance to be financially responsible, in accordance with Article 11 of this Agreement, following processing and review of the third party invoice by Service Provider. Service Provider shall not charge any
handling or administrative charge in connection with its processing or review of such invoices beyond the Monthly Base Charges and the application of the ARC and RRC rates. 

  

	(91)	“Performance Category” shall mean a grouping of Critical Service Levels as set forth in Schedule 3A. Critical Deliverables do not constitute a
Performance Category. 

  

	(92)	“Policy and Procedures Manual” shall have the meaning given in Section 9.1(a). 

  

	(93)	“Pool Percentage Available for Allocation” shall have the meaning given in Schedule 3. 

  

	(94)	“Projects” shall have the meaning given in Section 4.6(a). 

  

	(95)	“Proprietary Information” shall have the meaning given in Section 13.4(a). 

  

	(96)	“Quality Assurance” means the actions, planned and performed, to provide confidence that all business processes, Systems, Equipment, Software and components that influence
the quality of the Services are working as expected individually and collectively. 

  

	(97)	“Recoverable Taxes” shall mean any tax on goods or services where the payer of the tax is able to claim a credit or refund for that tax from a Tax Authority, and
includes Goods and Services Taxes, Harmonized Sales Taxes, Value Added Taxes and other similar taxes. 

  

	(98)	“Reduced Resource Credit” or “RRC” shall have the meaning given in Schedule 4. 

  

	(99)	“Reports” shall have the meaning set forth in Section 9.2(a). 

  

	(100)	“Required Consents” shall mean the consents (if any) required to be obtained: (i) to assign or transfer to Service Provider Allegheny licensed Third Party
Software, Third Party Contracts, 

  

 Page 9 of 15 

 Equipment Leases or Acquired Assets (including related warranties); (ii) to grant Service Provider
the right to use and/or access the Allegheny licensed Third Party Software in connection with providing the Services; (iii) to grant Allegheny and the Eligible Recipients the right to use and/or access the Service Provider Owned Software, Third
Party Software and Equipment acquired, operated, supported or used by Service Provider in connection with providing the Services; (iv) to assign or transfer to Allegheny, the Eligible Recipients or their designee(s) any Developed Materials;
(v) to assign or transfer to Allegheny, the Eligible Recipients or their designee(s) Service Provider Owned Software, Third Party Software, Third Party Contracts, Equipment leases or other rights following the Term to the extent provided in
this Agreement; and (vi) all other consents required from third parties in connection with Service Provider’s provision of the Services or performance of its obligations hereunder. 
  

	(101)	“Resolvable Calls” shall mean those Calls that would be possible to solve at first level, either through existing knowledge, transfer of knowledge, or process
changes. This does not include Calls that require dispatch or transfer to another group for resolution. 

  

	(102)	“Resource Baseline” shall have the meaning given in Schedule 4. 

  

	(103)	“Resource Baseline Band” shall have the meaning given in Schedule 4. 

  

	(104)	“Resource Unit” or “RU” shall have the meaning given in Schedule 4. 

  

	(105)	“Retained Systems and Business Processes” means those systems and business processes of Allegheny or an Eligible Recipient for which Service Provider has not assumed
responsibility under this Agreement (including those provided, managed, operated, supported and/or used on their behalf by Allegheny Third Party Contractors). Retained Systems and Business Processes include equipment and software associated with
such systems and business processes. 

  

	(106)	“Root Cause Analysis” shall mean the formal process, specified in the Policy and Procedures Manual, to be used by Service Provider to diagnose the underlying cause
of problems at the lowest reasonable level so that corrective action can be taken that will eliminate repeat failures. Service Provider shall implement Root Cause Analysis as required by this Agreement or as reasonably requested by Allegheny.

  

	(107)	“Scheduled Uptime” shall have the meaning given in Schedule 3. 

  

	(108)	“Service Category” shall mean the Services category comprising the information technology services and functions described in Schedules 2.1,
2.2, 2.3, 2.4, 2.5 and 2.6; and any other Services category that may be added under this Agreement in the future. As of the Effective Date there is only one Services Category
under this Agreement. 

  

	(109)	“Service Level Credit Allocation Percentage” shall have the meaning given in Schedule 3. 

  

	(110)	“Service Level Credits” shall have the meaning given in Section 7.2 and Schedule 3. 

  

	(111)	“Service Level(s)” shall mean, individually and collectively, the quantitative performance standards for the Services set forth in Schedule 3.

  

	(112)	“Service Level Default” shall mean a Minimum Service Level Default or and Expected Service Level Default 

  

 Page 10 of 15 

	(113)	“Service Provider Account Manager” shall have the meaning given in Section 8.5 and shall describe the Service Provider representative responsible
for both the day to day relationship with Allegheny as well as the delivery of all Services to Allegheny. 

  

	(114)	“Service Provider Data” shall mean (i) financial/accounting information (including costs, expenditures, billings collections, revenues and finances) of Service
Provider, its affiliates or Subcontractors; (ii) any data or information regarding the Service Provider’s proprietary Systems used to provide the Services; (iii) human resources and personnel information of Service Provider, its
affiliates or Subcontractors; (iv) information with respect to third party contracts or licenses of Service Provider, its affiliates or Subcontractors and used in the performance of the Services; (v) all information concerning the
operations, affairs and businesses of EDS; (vi) any data or information of Service Provider that is provided to or obtained by Allegheny in connection with the negotiation and execution of this Agreement; and (vii) Service Provider Owned
Materials, Service Provider Owned Software and Service Provider Proprietary Information. Service Provider Data shall not include Allegheny Data. 

  

	(115)	“Service Provider Facilities” shall mean, individually and collectively, the facilities owned or leased by Service Provider (or its Affiliates or Subcontractors)
from which Service Provider (or its Affiliates or Subcontractors) provides any Services. Service Provider Facilities are listed on Schedule 7. 

  

	(116)	“Service Provider Owned Materials” shall have the meaning given in Section 14.3(a). 

  

	(117)	“Service Provider Owned Software” shall mean any Software owned by Service Provider and used to provide the Services. 

  

	(118)	“Service Provider Personnel” shall mean those employees, representatives, contractors, subcontractors and agents of Service Provider, Subcontractors and Service
Provider Affiliates who perform any Services under this Agreement. 

  

	(119)	“Service Taxes” shall mean all sales, use, transaction-based gross receipts, excise and other similar taxes that are assessed against either Party on the provision
of the Services as a whole, or on any particular Service received by Allegheny or an Eligible Recipient from Service Provider, excluding Recoverable Taxes and Income Taxes. 

  

	(120)	“Services” shall mean, collectively: (i) the services, functions and responsibilities described in Article 4 and elsewhere in this Agreement
(including Transition Services, Transformation Services and Termination Assistance Services) as they may be supplemented, enhanced, modified or replaced during the Term in accordance with this Agreement; and (ii) any ongoing Projects required
to be performed as specifically described in this Agreement and any new Projects upon Allegheny’s acceptance of Service Provider’s proposals for such Projects in accordance with Section 4.6 and the other provisions of
this Agreement; and (iii) any New Services, upon Allegheny’s acceptance of Service Provider’s proposal for such New Services (including additional Charges, if any, for such New Services) in accordance with
Section 11.5 and the other provisions of this Agreement. 

  

	(121)	“Software” shall mean all software programs and programming for which a Party is financially or operationally responsible under Schedule 2 or 4B
(and all modifications, replacements, Upgrades, enhancements, documentation, materials and media related thereto), including Applications, Development Tools, Management Tools, and Systems Software. 

  

 Page 11 of 15 

	(122)	“Specialized Services” shall have the meaning given in Section 9.9. 

  

	(123)	“Specifications” shall mean, with respect to business processes, Software, Equipment, Systems or other contract deliverables to be designed, developed, delivered,
integrated, installed and/or tested by Service Provider, the technical, design and/or functional specifications set forth in Schedule 2, 22, 22A or 22B, in third party vendor documentation, in
a New Services or Project description requested and/or approved by Allegheny, or otherwise agreed upon in writing by the Parties. 

  

	(124)	“Strategic Plan” shall mean the plans that may be periodically developed by Allegheny that set forth Allegheny’s key business objectives and requirements and outline
its strategies for achieving such objectives and requirements. Allegheny may revise the Strategic Plan from time to time as provided in this Agreement. The Strategic Plan will include both annual and multi-year strategies, objectives and
requirements. 

  

	(125)	“Subcontractors” shall mean subcontractors (of any tier) of Service Provider, including Shared Subcontractors (as defined in Section 9.12(c)).
The initial list of Subcontractors is set forth on Schedule 20, each of which has been approved by Allegheny to the extent such approval is required and described thereon. Schedule 20 may be amended during the Term in
accordance with Section 9.12. 

  

	(126)	“System” shall mean an interconnected grouping of manual or electronic processes, including Equipment, Software and associated attachments, features, accessories,
peripherals and cabling, and all additions, modifications, substitutions, Upgrades or enhancements to such System, to the extent a Party has financial or operational responsibility for such System or System components under Schedule 2.
System shall include all Systems in use or required to be used as of the Commencement Date, all additions, modifications, substitutions, Upgrades or enhancements to such Systems and all Systems installed or developed by or for Allegheny, the
Eligible Recipients or Service Provider following the Commencement Date. 

  

	(127)	“Systems Software” shall mean all software programs and programming (and all modifications, replacements, Upgrades, enhancements, documentation, materials and media
related thereto) that perform tasks basic to the functioning of the Equipment and are required to operate the Applications Software or otherwise support the provision of Services by Service Provider, including operating systems, systems utilities,
data security software, compilers, performance monitoring and testing tools and database managers, to the extent a Party has financial or operational responsibility for such programs or programming under Schedule 2 or 4B.
Systems Software shall include all such programs or programming in use or required to be used as of the Commencement Date in accordance with this Agreement, including those set forth in Schedule 11, those as to which the license,
maintenance or support costs are included in the Allegheny Base Case, and those as to which Service Provider received reasonable notice and/or access prior to the Commencement Date. Systems Software also shall include all such programs or
programming developed and/or introduced by or for Allegheny, the Eligible Recipients or Service Provider after the Commencement Date to the extent a Party has financial or operational responsibility for such programs or programming under
Schedule 2 or 4B. 

  

	(128)	“Tax Authority” shall mean any federal, state, provincial, regional, territorial, local or other fiscal, revenue, customs or excise authority, body or official
competent to impose, collect or asses tax. 

  

 Page 12 of 15 

	(129)	“Technology and Business Process Evolution” means any improvement, upgrade, addition, modification, replacement, or enhancement to the standards, policies,
practices, processes, procedures, methods, controls, scripts, product information, technologies, architectures, standards, Applications, Equipment, Software, Systems, tools, products, transport systems, interfaces and personnel skills associated
with the performance of information technology services, procurement and/or inventory management consulting and related functions in line with the generally accepted practices of first tier service providers of such services, as determined by
Allegheny. Technology and Business Process Evolution includes: (i) higher capacity, further scaling and commercializing of business processes, more efficient and scalable business processes, new versions and types of applications and
systems/network software, new business or IT processes, and new types of hardware and communications equipment that will enable Service Provider to perform the Services more efficiently and effectively as well as enable Allegheny and the Eligible
Recipients to meet and support their business requirements and strategies; and (ii) any change to the Equipment, Software or methodologies used to provide the Services that is necessary to bring that function, Equipment or Software or those
methodologies into line with the Allegheny Standards and/or current industry standards. For the avoidance of doubt, Technology and Business Process Evolution shall not constitute New Services or Projects. 

  

	(130)	“Technology and Business Process Plan” shall have the meaning given in Section 9.5(e). 

  

	(131)	“Term” shall have the meaning given in Article 3. 

  

	(132)	“Termination Assistance Services” shall mean the termination/expiration assistance requested by Allegheny to allow the Services to continue without interruption or
adverse effect and to facilitate the orderly transfer of the Services to Allegheny or its designee, as such assistance is further described in Section 4.4 and Schedule 23. 

  

	(133)	“Termination Charge” shall mean the termination charges payable by Allegheny upon termination pursuant to the provisions of this Agreement that expressly provide
for a termination charge and in accordance with Schedule 4H. The Termination Charge shall be calculated as of the End Date. 

  

	(134)	“Third Party Contracts” shall mean all agreements between third parties and Allegheny, an Eligible Recipient or Service Provider that have been or will be used to
provide the Services to the extent a Party has financial or operational responsibility for such contracts under Schedule 2 or 4B. Third Party Contracts shall include all such agreements in effect as of the Commencement
Date as identified in Schedule 12, those as to which the costs are included in the Allegheny Base Case, and those as to which Service Provider received reasonable notice and/or access prior to the Commencement Date. Third Party
Contracts also shall include those third party agreements entered into by Service Provider following the Commencement Date. 

  

	(135)	“Third Party Materials” shall mean intellectual, property, Third Party Software or other Materials that are owned by third parties and provided under license to
Service Provider (or its Affiliates or Subcontractors) or Allegheny (or the Eligible Recipients) and that have been or will be used to provide or receive the Services. 

  

	(136)	“Third Party Software” shall mean all Software products (and all modifications, replacements, Upgrades, enhancements, documentation, materials and media related
thereto) that are provided under license or lease to Service Provider or Allegheny or an Eligible Recipient that have been or will be used to provide or receive the Services to the extent a Party has financial or operational responsibility for such
Software products under Schedule 2 or 4B. Third Party Software shall 

  

 Page 13 of 15 

 include all such programs or programming in use or required to be used as of the Commencement Date in
accordance with this Agreement, including those set forth in Schedule 11, those as to which the license, maintenance or support costs are included in the Allegheny Base Case, and those as to which Service Provider received reasonable
notice and/or access prior to the Commencement Date. Third Party Software also shall include all such programs or programming licensed and/or leased after the Commencement Date. 
  

	(137)	“Tower” shall mean the Services described in each numbered subsidiary Schedule to Schedule 2 or designated within a numbered subsidiary Schedule to
Schedule 2 as comprising a Tower (e.g., a single Service Category may be comprised of multiple Towers). The Towers within the information technology Service Category are: Mainframe, Servers, Network – Data, Network – Voice,
End User Computing, Bill Inserting, Help Desk, and ADM. 

  

	(138)	“Transformation Milestone” shall have the meaning given in Section 4.3(c). 

  

	(139)	“Transformation Plan” means the plan or plans set forth in Schedules 22B and 22C and further developed pursuant to Section 4.3
hereof, which identifies the principle changes in technology and deliverables to be undertaken by Service Provider in connection with the transformational activities to be completed during and after the Transition Period in relation to a Service
Category, and the dates by which each will be completed by Service Provider. 

  

	(140)	“Transformation Services” shall mean the services, functions and responsibilities described in Section 4.3 and the Transformation Plan to be
performed by Service Provider. 

  

	(141)	“Transition Milestone” shall mean each date identified in the Transition Plan and Schedule 22A as a milestone by which Service Provider shall have
completed a key task or set of tasks in accordance with the Transition Plan in a manner acceptable to Allegheny. 

  

	(142)	“Transition Period” shall mean the period that commences on the Effective Date and expires 11:59:59 p.m., Eastern Time, on the date specified for the completion of
the Transition Services as specified in the Transition Plan, unless expressly extended in writing by Allegheny. 

  

	(143)	“Transition Plan” shall mean the plan or plans set forth in Schedule 22A and developed pursuant to Section 4.2 hereof, which
identifies all material transition tasks, Projects and deliverables to be completed by Service Provider in connection with the transition of each Service Category to Service Provider, and the dates by which each is to be completed by Service
Provider. 

  

	(144)	“Transition Services” shall mean the services, functions and responsibilities described in Section 4.2 and the Transition Plan to be performed by
Service Provider during the Transition Period. 

  

	(145)	“Transitioned Employees” shall mean the employees of Allegheny or its Affiliates who accept Service Provider’s offer of employment and become employed by Service
Provider pursuant to Article 8. Upon being employed by Service Provider, such Transitioned Employees shall be deemed to be Service Provider Personnel as defined herein. 

  

	(146)	“Unanticipated Change” shall have the meaning set forth in Section 11.7. 

  

	(147)	“Upgrade” and its derivatives shall mean the updates, renovations, enhancements, additions and/or new versions or releases of Software or Equipment by Service
Provider. Unless otherwise 

  

 Page 14 of 15 

 agreed, financial responsibility for the costs, fees and expenses associated with an Upgrade of Software
or Equipment shall be allocated between the Parties in accordance with Sections 6.4 and Schedule 4B. 
  

	(148)	“Yearly Performance Average” shall mean, with respect to each Critical Service Level for which there was a Service Level Default during the preceding Contract Year,
the average of the Service Provider’s average monthly performances in the Critical Service Level during the preceding Contract Year. 

  

 Page 15 of 15Lease agreement

 Exhibit 10.1 
  
 DEED OF LEASE 
  
 by and between 
  
 PLAZA AMERICA OFFICE DEVELOPMENT, LLC 
  
 (“Landlord”) 
  
 and 
  
 EMBARCADERO
TECHNOLOGIES, INC. 
  
 (“Tenant”) 

 
 at 
  
 Plaza America Tower II 
 11710 Plaza America Drive 
 Reston, Virginia 20190 

 TABLE OF CONTENTS 
  

							
	Section

	  	Page

	1.	 	 	  	TERMS	  	1
				
	 	 	1.1	  	 PREMISES
	  	1
	 	 	1.2	  	 TENANT’S SHARE
	  	1
	 	 	1.3	  	 LEASE TERM
	  	1
	 	 	1.4	  	 COMMENCEMENT AND RENT COMMENCEMENT DATES
	  	1
	 	 	1.5	  	 BASE RENT
	  	2
	 	 	1.6	  	 ADDITIONAL RENT
	  	2
	 	 	1.7	  	 NOTICE AND PAYMENT ADDRESSES
	  	2
	 	 	1.8	  	 RENT PAYMENT ADDRESS
	  	2
	 	 	1.9	  	 LEASE YEAR
	  	2
	 	 	1.10	  	 DEED OF LEASE
	  	2
				
	2.	 	 	  	PAYMENT OF BASE RENT & ADDITIONAL RENT	  	3
				
	3.	 	 	  	SECURITY DEPOSIT	  	3
				
	 	 	3.1	  	 SECURITY DEPOSIT
	  	3
	 	 	3.2	  	 ALTERNATIVE TO CASH SECURITY DEPOSIT
	  	3
	 	 	3.3	  	 ADVANCE DEPOSIT
	  	4
	 	 	3.4	  	 NO SEPARATE ACCOUNT
	  	4
				
	4.	 	 	  	USES; TENANT COVENANTS	  	4
				
	 	 	4.1	  	 PERMITTED USES
	  	4
	 	 	4.2	  	 OTHER GENERAL USE COVENANTS
	  	5
				
	5.	 	 	  	ENVIRONMENTAL PROVISIONS; RECYCLING	  	5
				
	 	 	5.1	  	 ENVIRONMENTAL PROTECTION
	  	5
	 	 	5.2	  	 RECYCLING REGULATIONS
	  	5
				
	6.	 	 	  	LATE CHARGES; INTEREST	  	5
				
	7.	 	 	  	REPAIRS AND MAINTENANCE	  	6
				
	 	 	7.1	  	 LANDLORD’S OBLIGATIONS
	  	6
	 	 	7.2	  	 TENANT’S OBLIGATIONS
	  	6
				
	8.	 	 	  	UTILITIES AND SERVICES	  	6
				
	 	 	8.1	  	 SERVICES
	  	6
	 	 	8.2	  	 ADDITIONAL SERVICES
	  	6
	 	 	8.3	  	 EXCESS UTILITY CONSUMPTION
	  	6
	 	 	8.4	  	 ADDITIONAL PROVISIONS
	  	7
				
	9.	 	 	  	OPERATING COSTS	  	7
				
	 	 	9.1	  	 DEFINED
	  	7
	 	 	9.2	  	 ESTIMATED PAYMENTS
	  	7
	 	 	9.3	  	 ANNUAL RECONCILIATION
	  	7
	 	 	9.4	  	 OPERATING COSTS
	  	7
	 	 	9.5	  	 FURTHER ADJUSTMENT
	  	8
	 	 	9.6	  	 COMPLEX OPERATING COSTS
	  	8
	 	 	9.7	  	 EXCLUSIONS
	  	9
				
	10.	 	 	  	REAL ESTATE TAXES	  	9
				
	 	 	10.1	  	 DEFINED
	  	9
	 	 	10.2	  	 ESTIMATED PAYMENT
	  	10
	 	 	10.3	  	 REAL ESTATE TAXES
	  	10
	 	 	10.4	  	 ANNUAL RECONCILIATION
	  	10
				
	11.	 	 	  	ADDITIONAL PROVISIONS; OPERATING COSTS AND REAL ESTATE TAXES	  	10
				
	 	 	11.1	  	 PARTIAL YEAR; END OF TERM
	  	10
	 	 	11.2	  	 OTHER TAXES
	  	11
	 	 	11.3	  	 CONTESTING REAL ESTATE TAXES
	  	11
				
	12.	 	 	  	TENANT’S INSURANCE	  	11
				
	 	 	12.1	  	 COVERAGE REQUIREMENTS
	  	11
	 	 	12.2	  	 RATING; CERTIFICATES; CANCELLATION
	  	11
	 	 	12.3	  	 OTHER
	  	12
				
	13.	 	 	  	WAIVER OF SUBROGATION	  	12

  

 i 

							
	14.	 	 	  	DAMAGE OR DESTRUCTION	  	12
				
	 	 	14.1	  	 DAMAGE REPAIR
	  	12
	 	 	14.2	  	 TERMINATION FOR MATERIAL OR UNINSURED
DAMAGES
	  	12
	 	 	14.3	  	 BUSINESS INTERRUPTION
	  	12
	 	 	14.4	  	 REPAIRS
	  	13
	 	 	14.5	  	 END OF TERM CASUALTY
	  	13
	 	 	14.6	  	 RELOCATION TO INTERIM SPACE
	  	13
				
	15.	 	 	  	MACHINERY AND EQUIPMENT; ALTERATIONS AND ADDITIONS; REMOVAL OF FIXTURES	  	13
				
	16.	 	 	  	 ACCEPTANCE OF PREMISES
	  	14
				
	17.	 	 	  	 INTENTIONALLY DELETED
	  	14
				
	18.	 	 	  	 ACCESS
	  	14
				
	19.	 	 	  	 PARKING
	  	15
				
	20.	 	 	  	 INDEMNIFICATION
	  	15
				
	21.	 	 	  	 ASSIGNMENT AND SUBLETTING
	  	15
				
	 	 	21.1	  	 CONSENT
	  	15
	 	 	21.2	  	 CORPORATE TRANSFER
	  	15
	 	 	21.3	  	 ASSIGNMENT
	  	16
	 	 	21.4	  	 SUBLETTING
	  	16
	 	 	21.5	  	 REQUIRED INFORMATION
	  	16
	 	 	21.6	  	 FEES; DOCUMENTS
	  	16
	 	 	21.7	  	 NO RELEASE
	  	16
	 	 	21.8	  	 TENANT LIABILITY
	  	16
	 	 	21.9	  	 PROFIT
	  	16
				
	22.	 	 	  	 ADVERTISING
	  	17
				
	23.	 	 	  	 LIENS
	  	17
				
	24.	 	 	  	 DEFAULT
	  	17
				
	 	 	24.1	  	 TENANT’S DEFAULT
	  	17
	 	 	24.2	  	 REMEDIES
	  	18
				
	25.	 	 	  	 SUBORDINATION
	  	19
				
	26.	 	 	  	 SURRENDER OF POSSESSION
	  	20
				
	27.	 	 	  	 NON-WAIVER
	  	20
				
	28.	 	 	  	 HOLDOVER
	  	20
				
	29.	 	 	  	 CONDEMNATION
	  	21
				
	 	 	29.1	  	 DEFINITIONS
	  	21
	 	 	29.2	  	 TAKING
	  	21
	 	 	29.3	  	 AWARD
	  	21
				
	30.	 	 	  	 NOTICES
	  	21
				
	31.	 	 	  	 MORTGAGEE PROTECTION
	  	21
				
	 	 	31.1	  	 NOTICE OF DEFAULT
	  	21
				
	 	 	31.2	  	 NEW FINANCING
	  	22
				
	32.	 	 	  	 COSTS AND ATTORNEYS’ FEES
	  	22
				
	33.	 	 	  	 BROKERS
	  	22
				
	34.	 	 	  	 LANDLORD’S LIABILITY
	  	22
				
	35.	 	 	  	 ESTOPPEL CERTIFICATES
	  	22
				
	36.	 	 	  	 FINANCIAL INFORMATION
	  	23
				
	37.	 	 	  	 TRANSFER OF LANDLORD’S INTEREST
	  	23
				
	38.	 	 	  	 RIGHT TO PERFORM
	  	23
				
	39.	 	 	  	 COMMON AREAS
	  	23
				
	 	 	39.1	  	 DEFINITION
	  	23
	 	 	39.2	  	 LANDLORD’S CONTROL
	  	23
	 	 	39.3	  	 CHANGES AND ADDITIONS
	  	24
				
	40.	 	 	  	 SALES AND AUCTIONS; SIGNAGE
	  	24
				
	41.	 	 	  	 RELOCATION
	  	24

  

 ii 

							
	42.	 	 	  	ACCESS; SECURITY	  	24
				
	43.	 	 	  	 AUTHORITY
	  	25
				
	44.	 	 	  	 NO ACCORD OR SATISFACTION
	  	25
				
	45.	 	 	  	 GENERAL PROVISIONS
	  	25
				
	 	 	45.1	  	 ACCEPTANCE
	  	25
	 	 	45.2	  	 MARGINAL HEADINGS, ETC.
	  	25
	 	 	45.3	  	 CHOICE OF LAW
	  	25
	 	 	45.4	  	 SUCCESSORS AND ASSIGNS
	  	25
	 	 	45.5	  	 RECORDATION
	  	25
	 	 	45.6	  	 QUIET POSSESSION
	  	25
	 	 	45.7	  	 INABILITY TO PERFORM; FORCE MAJEURE
	  	25
	 	 	45.8	  	 PARTIAL INVALIDITY
	  	25
	 	 	45.9	  	 CUMULATIVE REMEDIES
	  	26
	 	 	45.10	  	 ENTIRE AGREEMENT
	  	26
	 	 	45.11	  	 SURVIVAL
	  	26
	 	 	45.12	  	 TIME
	  	26
	 	 	45.13	  	 SUCCESSORS
	  	26
	 	 	45.14	  	 NO PARTNERSHIP
	  	26
	 	 	45.15	  	 NO REPRESENTATIONS BY LANDLORD
	  	26
	 	 	45.16	  	 EXHIBITS
	  	26
	 	 	45.17	  	 PRONOUNS
	  	26
	 	 	45.18	  	 CAPTIONS
	  	26
	 	 	45.19	  	 COUNTERPARTS
	  	26
	 	 	45.20	  	 EXAMINATION OF LEASE
	  	26
	 	 	45.21	  	 INTERPRETATION
	  	26
	 	 	45.22	  	 RULE AGAINST PERPETUITIES
	  	26
	 	 	45.23	  	 RESIDENT AGENT
	  	27
				
	46.	 	 	  	 RULES AND REGULATIONS
	  	27
				
	47.	 	 	  	 WAIVER OF COUNTERCLAIM AND TRIAL BY JURY
	  	27

  
 EXHIBITS 
  

			
	 Exhibit A
	  	Floor Plan
	 Exhibit B
	  	Site Plan
	 Exhibit C
	  	Landlord’s Work
	 Exhibit D
	  	Rules and Regulations
	 Exhibit E
	  	Declaration of Lease Commencement
	 Exhibit F
	  	Form of Estoppel Certificate
	 Exhibit G
	  	Form of Letter of Credit

  

 iii 

 DEED OF LEASE 
  
 THIS DEED OF LEASE (“Lease”) is made as of the _____ day of ____________________, 2005, by and between PLAZA
AMERICA OFFICE DEVELOPMENT, LLC, a Delaware limited liability company (“Landlord”), and EMBARCADERO TECHNOLOGIES, INC., a _______________________ corporation (“Tenant”). 
  
 R E C I T A L S : 
  
 Landlord, for and in consideration of the rents and all other charges and
payments hereunder and of the covenants, agreements, terms, provisions and conditions to be kept and performed hereunder by Tenant, grants and conveys to Tenant, and Tenant hereby hires and takes from Landlord, a leasehold interest in the premises
described below, subject to all matters hereinafter set forth and upon and subject to the covenants, agreements, terms, provisions and conditions of this Lease for the term hereinafter stated. 
  
 NOW THEREFORE Landlord and Tenant hereby agree to the following: 

 

	1.	TERMS. 

  
 1.1 Premises. The premises demised by this Lease will consist of approximately 1,946 rentable square feet of space (the “Premises”)
measured in accordance with the ANSI/BOMA Z65.1-1996 Method of Measurement, located on the first (1st) floor of
that building located at 11710 Plaza America Drive, Reston, Fairfax County, Virginia (the “Building”). Throughout the Lease Term, Landlord grants Tenant a license, at no charge, to use 3.5 parking permits in the adjacent parking garage for
each 1,000 square feet of rentable area of the Premises. The land upon which the Building is situated, which is generally depicted on the diagram attached hereto as Exhibit “B” (the “Site Plan”) and incorporated herein by
reference, shall be referred to hereinafter as the “Land”. The Land, the Building, the “Common Areas” (as defined below), and the adjacent parking garage are collectively referred to herein as the “Project”. The
location and dimensions of the Premises are shown on the conceptual floor plan attached hereto as Exhibit “A” and incorporated herein by reference. No easements, including an easement for light or air, is incorporated in or intended to be
conveyed with the Premises. 
  
 1.2 Tenant’s Share.
“Tenant’s Share” shall mean a fraction, the numerator of which is the total rentable square footage of the Premises as determined in accordance with Section 1.1 hereof, and the denominator of which is the total rentable square
footage of the Building. No adjustment shall be made for space within the Project occupied by any building engineers or similar on-site property management or operational personnel, provided any such space will be located within a core area location
to be determined within the reasonable judgment of Landlord. Based upon the estimated square footage of the Building and the Premises as set forth in Section 1.1 above (subject in both instances to Landlord’s remeasurement thereof in
accordance with the measurement standard set forth in Section 1.1 above) Tenant’s share shall be .71%. 
  
 1.3 Lease Term. The term of this Lease (the “Term” or “Lease Term”) shall commence on the “Commencement Date” (as
defined in Section 1.4 below), and shall expire five (5) “Lease Years” (as defined below) thereafter (the “Lease Expiration Date”). 
  
 1.4 Commencement and Rent Commencement Dates. The “Commencement Date”, shall be the the date upon which
“Landlord’s Work” (as defined in Exhibit “C”) is “substantially completed”, as such term is defined below. Notwithstanding the foregoing, for purposes of this Lease, the term “Commencement Date”
shall also mean any adjusted Commencement Date which may be established pursuant to the provisions of this Lease. Landlord and Tenant hereby agree to execute a declaration, in the form attached hereto as Exhibit “E” (the
“Declaration”) to confirm the Commencement Date. Tenant’s failure to execute said Declaration shall not affect the Commencement Date, or the Lease Expiration Date, as the same may be determined by the terms of this Lease. For purposes
hereof, the term “Substantial Completion” shall mean that Landlord’s Work has been completed, other than “punch list” items and other minor defects which will not unreasonably interfere with Tenant’s ability to lawfully
take occupancy of the Premises or to conduct its business therein. 
  
 The “Rent Commencement Date” shall be the Commencement Date. 
  

 1 

 1.5 Base Rent. The base rent payable by Tenant hereunder (“Base Rent”) is set forth in
this Section 1.5.1, below. The Base Rent is in addition to (and not to be reduced by) any payment of Additional Rent (as hereinafter defined) hereunder. Base Rent shall be payable monthly, in equal monthly installments, in advance, on the first
day of each calendar month of the Term, without prior notice, demand, deduction or offset. 
  
 1.5.1 The annual Base Rent for the Premises (monthly installments of which may be referred to herein as “Monthly Base Rent”) for
the initial Lease Year of the Term shall be Twenty-Seven and 00/100 Dollars ($27.00) per square foot of the Premises. Thereafter, as of the first twelve (12) month anniversary of the Commencement Date and each annual anniversary thereafter, the
Base Rent shall be increased to an amount equal to 103% of the Base Rent for the immediately preceding Lease Year. 
  
 1.6 Additional Rent. Tenant’s Share (as hereinafter defined) of Increases in Real Estate Taxes (as defined in Section 10), Increases in
Operating Costs (as defined in Section 9) and any other sum owed or reimbursable by Tenant to Landlord under this Lease (excluding Base Rent) shall be considered additional rent hereunder (collectively “Additional Rent”), and shall be
payable without demand, set-off or deduction. Estimates of those items of Additional Rent described in Section 9 and Section 10 of this Lease shall be payable monthly, in advance, on the first day of each calendar month of the Term,
together with Tenant’s monthly payment of Base Rent, without demand, set-off or deduction. 
  
 1.7 Notice and Payment Addresses. Any notices under this Lease shall be governed by the terms of Section 30, below. The notice addresses of
the parties are as follows: 
  

			
	 If to Landlord:
	  	 Tamares Real Estate Investments

	 	  	 1500 Broadway, 24th Floor

	 	  	 New York, NY 10036

	 	  	 Attention: General Counsel

		
	 and:
	  	 Atlantic Realty Companies

	 	  	 8150 Leesburg Pike

	 	  	 Suite 1100

	 	  	 Vienna, Virginia 22182

	 	  	 Attention: Mr. David Ross

		
	 with a copy to:
	  	 Shulman, Rogers, Gandal, Pordy & Ecker, P.A.

	 	  	 11921 Rockville Pike

	 	  	 Third Floor

	 	  	 Rockville, Maryland 20852

	 	  	 Attention: Douglas K. Hirsch, Esquire

		
	 If to Tenant:
	  	 At the Premises,

	 	  	 Attn:

  
 Either party may, by ten
(10) days’ prior written notice to the other, designate a new address to which all notices hereunder shall be directed. 
  
 1.8 Rent Payment Address. Tenant shall send payments of Base Rent and Additional Rent hereunder to Landlord at the following address, or to such
other address of which Landlord may advise Tenant in writing: 
  
 c/o ARC Management, LLC 
 8150 Leesburg Pike 
 Suite 1100 
 Vienna, Virginia 22182 
  
 1.9 Lease Year. Each twelve (12) month period within the Lease Term shall be referred to herein as a “Lease
Year.” The first Lease Year shall commence on the Commencement Date and terminate on the last day of the twelfth full calendar month after the Commencement Date. Each subsequent Lease Year shall commence on the date immediately following the
last day of the preceding Lease Year and shall continue for a period of twelve (12) full calendar months, except that the last Lease Year of the Lease Term shall terminate on the date this Lease expires or is otherwise terminated. 

 

 2 

 1.10 Deed of Lease. To the extent required under applicable law to make this Lease legally
effective, this Lease shall constitute a deed of lease. 
  

	2.	PAYMENT OF BASE RENT & ADDITIONAL RENT. 

  
 Commencing as of the Rent Commencement Date, and continuing on the first (1st) day of each month thereafter, Tenant shall pay Landlord the Additional Rent and Base Rent due under this Lease, both without prior notice, demand,
deduction or offset, in lawful money of the United States. Base Rent and Additional Rent shall be paid at the address noted in Section 1.8, or to such other party or at such other place as Landlord may hereafter from time to time designate in
writing. Base Rent and Additional Rent under this Lease for any partial month at the beginning or end of the Lease Term shall be prorated. Except for monthly installments of estimated Additional Rent as set forth in Sections 9 and 10 of this Lease,
or as otherwise provided in this Lease, all payments of Additional Rent shall be paid no later than fifteen (15) days after the date Landlord notifies Tenant in writing of the amount thereof. In the event of any dispute concerning the
computation of the amount of any Additional Rent due, Tenant shall pay the amount specified by Landlord pending the resolution of the dispute, and, subject to Section 9.4 hereof, such payment shall be without prejudice to Tenant’s right to
continue to challenge the disputed computation. 
  

	3.	SECURITY DEPOSIT. 

  
 3.1 Security Deposit. Tenant has deposited with Landlord simultaneously with the execution of this Lease, the amount of Four Thousand Three Hundred
Seventy-Eight and 50/100 Dollars ($4,378.50) as a deposit (the “Security Deposit”) to secure the prompt performance of Tenant’s obligations hereunder. The Security Deposit may be commingled with Landlord’s general funds, if
permitted by law. Landlord shall have the right, but shall not be obligated, to apply all or any portion of the Security Deposit to cure any default, in which event Tenant shall be obligated to deposit with Landlord the amount necessary to restore
the Security Deposit to its original amount within ten (10) days after written notice from Landlord. To the extent not forfeited or otherwise used as provided herein, and provided the Premises are vacated in good condition, reasonable wear and
tear excepted, as described in Section 26 of this Lease, the Security Deposit shall be returned, without interest, to Tenant within thirty (30) days after the termination of this Lease. Landlord may deliver the Security Deposit to the
purchaser or any assignee of Landlord’s interest in the Premises or the Building, whereupon Landlord shall be discharged from any further liability with respect to the Security Deposit. This provision shall apply also to any and all subsequent
transferors of the Landlord’s interest in this Lease. If the Tenant fails to take possession of the Premises as required by this Lease, the Security Deposit shall not be deemed liquidated damages and Landlord’s use of the Security Deposit
pursuant to this Section 3 shall not preclude Landlord from recovering from Tenant all additional damages incurred by Landlord. 
  
 3.2 Alternative to Cash Security Deposit. 
  
 3.2.1 In lieu of the Security Deposit in the amount stipulated in Section 3.1, Tenant, at any time simultaneously with, or following
the execution of this Lease, after obtaining Landlord’s prior written consent, may deliver to Landlord an irrevocable letter of credit payable in the Washington, D.C. metropolitan area, running in favor of Landlord issued by a federally insured
bank, in the amount stipulated in Section 3.1. The letter of credit shall be irrevocable for the term thereof and shall provide that it is automatically renewable for a period ending not earlier than sixty (60) days after the expiration of
the Lease Term without any action whatsoever on the part of Landlord; provided that the issuing bank shall have the right not to renew said letter of credit on written notice to Landlord not less than sixty (60) days prior to the expiration of
the then current term thereof (it being understood, however, that the privilege of the issuing bank not to renew said letter of credit shall not, in any event, diminish the obligation of Tenant to maintain such irrevocable letter of credit with
Landlord through the date which is sixty (60) days after the expiration of the term thereby demised). 
  

 3 

 3.2.2 The form and terms of the letter of credit shall be substantially in the form
attached to this Lease as Exhibit “G”, and made a part hereof, and the bank issuing the same shall be acceptable to Landlord in its sole discretion and shall provide, among other things, that: 
  
 (1) Landlord, or its then managing agent, shall have the
right to draw down an amount up to the face amount of the letter of credit upon the presentation to the issuing bank of Landlord’s (or Landlord’s then managing agent’s) statement that such amount is due to Landlord under the terms and
conditions of this Lease, it being understood that if Landlord or its managing agent be a corporation, partnership or other entity, then such statement shall be signed by an officer (if a corporation), a general partner (if a partnership), or any
authorized party (if another entity); 
  
 (2) The
letter of credit will be honored by the issuing bank without inquiry as to the accuracy thereof and regardless of whether Tenant disputes the content of such statement; 
  
 (3) In the event of a transfer of Landlord’s interest in the Building of which the Premises are a part,
Landlord shall have the right to transfer the letter of credit to the transferee and thereupon the Landlord shall, without any further agreement between the parties, be released by Tenant from all liability therefor, and it is agreed that the
provisions hereof shall apply to every transfer or assignment of said letter of credit to a new Landlord. 
  
 3.2.3 If, as a result of any such application of all or any part of such security, the amount secured by the letter of credit shall be
less than the amount stipulated in Section 3.1, Tenant shall forthwith provide Landlord with cash or additional letter(s) of credit in an amount equal to the deficiency. Tenant further covenants that it will not assign or encumber said letter
of credit or any part thereof and that neither Landlord nor its successors or assigns will be bound by any such assignment, encumbrance, attempted assignment or attempted encumbrance. 
  
 3.2.4 Without limiting the generality of the foregoing, if the letter of credit expires earlier than sixty
(60) days after the expiration of the Lease Term, or the issuing bank notifies Landlord that it shall not renew the letter of credit, Landlord will accept a renewal thereof or substitute letter of credit (such renewal or substitute letter of
credit to be in effect not later than sixty (60) days prior to the expiration of the expiring letter of credit), which is irrevocable and automatically renewable as above provided until sixty (60) days after the end of the Lease Term, upon
the same terms as the expiring letter of credit or such other terms as may be acceptable to Landlord in its sole discretion. However, (i) if the letter of credit is not timely renewed or a substitute letter of credit is not timely received,
(ii) or if Tenant fails to maintain the letter of credit in the amount and upon the terms set forth in this Section 3.3, Tenant, at least sixty (60) days prior to the expiration of the letter of credit, or immediately upon its failure
to comply with each and every term of this Section, must deposit with Landlord cash security in the amounts stipulated in Section 3.1, failing which Landlord may present such letter of credit to the bank, in accordance with the terms of this
Section, and the entire sum secured thereby shall be paid to Landlord, to be held and applied by Landlord as provided in this Section. 
  
 3.3 Advance Deposit. Simultaneously with the execution of this Lease by Tenant, Tenant shall deposit with Landlord the sum of Four Thousand Three
Hundred Seventy-Eight and 50/100 Dollars ($4,378.50), as a deposit of the first month’s Rent (the “Advance Deposit”), which shall be applied by Landlord on behalf of Tenant to the payment of the first month’s Rent when due and
payable. The Advance Deposit, prior to its being applied to the payment of Monthly Base Rent, shall constitute security for the payment and performance by Tenant of all of Tenant’s obligations, covenants, conditions and agreements under this
Lease, but shall not be deemed liquidated damages, but shall be applied in reduction of Tenant’s total obligation(s) to Landlord. 
  
 3.4 No Separate Account. Landlord shall not be obligated to hold the Security Deposit or Advance Deposit in a separate account from other Building
or Project funds or to pay or accrue any interest thereon for the benefit of Tenant. 
  

	4.	USES; TENANT COVENANTS. 

  
 4.1 Permitted Uses. The Premises are to be used for general office use, and for no other use or purpose whatsoever. Tenant shall not use or permit
the Premises to be used for any other purpose or purposes without the prior written consent of Landlord, which consent may be granted or withheld in Landlord’s sole discretion. Notwithstanding anything in this Lease to the contrary, in no event
shall Tenant use or permit any party to use any portion of the Premises for 

  

 4 

 
any of the following purposes: (i) training facility; (ii) classroom; (iii) data center; (iv) call center; (v) sales order center;
or (vi) conference facility. 
  
 4.2 Other General Use
Covenants. Tenant shall not commit or allow to be committed any waste upon the Premises, or any public or private nuisance. Tenant, at its expense, shall comply with all laws relating to its use and occupancy of the Premises and shall observe
the Rules and Regulations attached hereto as Exhibit “D”. No act shall be done in or about the Premises that is unlawful, or which will increase the existing rate of insurance on the Building. In the event of a breach of the
covenant set forth in the immediately preceding sentence regarding insurance rates, Tenant shall cease the activity giving rise to such increase, and Tenant shall pay to Landlord any and all such increases in premiums resulting from such breach.

  

	5.	ENVIRONMENTAL PROVISIONS; RECYCLING. 

  
 5.1 Environmental Protection. Except for reasonable amounts of customary office supplies that are used, stored, and disposed of by Tenant in
accordance with the “Act” (as defined below), Tenant and Tenant’s employees, contractors and agents shall not dispose of or generate, manufacture, store, treat or use any oil, petroleum or chemical liquids or solids, liquid or gaseous
products or any hazardous waste or hazardous substance including, without limitation, asbestos (hereinafter collectively referred to as “hazardous waste”), as those terms are used in the Comprehensive Environmental Response, Compensation,
and Liability Act of 1980, or in any other federal, state or local law governing hazardous substances (hereinafter collectively referred to as the “Act”), as such laws may be amended from time to time at, upon, under or within the Premises
or the Project, or into the plumbing or sewer or water system servicing the Premises or the Project, nor shall Tenant, its employees, contractors or agents cause or permit the discharge, spillage, uncontrolled loss, seepage or filtration of any
hazardous waste at, upon, under or within the Premises or the Project or into the plumbing or sewer or water system servicing the same. Tenant shall comply in all respects with the requirements of the Act and related regulations, and shall notify
Landlord immediately in the event of its discovery of any hazardous waste at, upon, under or within the Premises or the Project, or of any notice by a governmental authority or private party alleging that a disposal of hazardous waste on or near the
Premises may have occurred. Tenant further agrees to provide Landlord full and complete access to any documents or information in Tenant’s possession or control relevant to the question of the generation, treatment, storage or disposal of
hazardous waste on or near the Premises or the Project. Tenant shall indemnify Landlord against all costs, expenses, liabilities, losses, damages, injunctions, suits, fines, penalties, claims, and demands, including, without limitation, remediation
and clean-up costs, reasonable attorneys’ fees, arising out of any violation of or default in the covenants of this Section 5.1. The provisions of Section 5.1 shall survive the expiration of the Lease Term. 
  
 5.2 Recycling Regulations. Tenant shall be solely responsible for
compliance with all orders, requirements and conditions now or hereafter imposed by any ordinances, laws, orders and/or regulations (hereinafter collectively called “regulations”) of any governmental body having jurisdiction over the
Premises or the Building regarding the collection, sorting, separation and recycling of waste products, garbage, refuse and trash (hereinafter collectively called “waste products”). 
  

	6.	LATE CHARGES; INTEREST. 

  
 6.1 Tenant hereby acknowledges that late payment to Landlord of Base Rent or Additional Rent will cause Landlord to incur administrative costs and loss of
income not contemplated by this Lease, the exact amount of which will be difficult to ascertain. If any Base Rent or Additional Rent due from Tenant is not received by Landlord or Landlord’s designated agent within five (5) days after the
date due, then Tenant shall pay to Landlord a late charge equal to five percent (5%) of such overdue amount. The parties hereby agree that such late charges represent a fair and reasonable estimate of the administrative cost that Landlord will
incur by reason of Tenant’s late payment. Landlord’s acceptance of such late charges shall not constitute a waiver of Tenant’s Default with respect to such overdue amount or otherwise estop Landlord from exercising any of the other
rights and remedies granted hereunder. 
  
 6.2 In addition to the
administrative late charge provided for under Section 6.1, above, if any Base Rent or Additional Rent or any other sum due hereunder from Tenant to Landlord is not paid as and when due under this Lease, then the unpaid amount shall bear
interest 

  

 5 

 
from the date originally due until the date paid at an annual rate of interest equal to the sum of (a) the “prime rate” of interest as
published in the Wall Street Journal (or, if not published, as established by the then largest national banking association in the United States of America) from time to time (the “Prime Rate”) plus (b) five percent
(5%) (the “Default Rate”). 
  
 6.3 Despite the
foregoing, Landlord shall waive such interest and late charge on the first (1st) occasion during any twelve
(12) month period in which Tenant does not timely pay Base Rent or Additional Rent, provided that Tenant pays such installment of Base Rent or Additional Rent to Landlord within five (5) days after the date Tenant receives notice that such
amount is past due. 
  

	7.	REPAIRS AND MAINTENANCE. 

  
 7.1 Landlord’s Obligations. Landlord shall maintain, repair, replace and keep in good operating condition, the Common Areas (as defined in
Section 39 below), structural elements of the Building, all base building mechanical, electrical, plumbing and life-safety systems, and the adjacent parking structure, the cost of which shall be included within Operating Costs. 
  
 7.2 Tenant’s Obligations. Subject to Landlord’s obligations
as set forth in Section 7.1 above and its right of access pursuant to Section 18, Tenant shall be exclusively responsible for the maintenance and repair of the Premises. Tenant shall promptly report in writing to Landlord any defective
condition in the Premises known to Tenant which Landlord is required to repair, and failure to so report such defects shall excuse any delay by Landlord in commencing and completing such repair to the extent the same would otherwise be
Landlord’s responsibility under this Lease (and, to the extent any delay in reporting such defects results in the otherwise avoidable need to perform a capital repair or replacement). Landlord’s obligation to make repairs shall be limited
to the express obligations stated herein. The costs of repairs or replacements arising as a result of the negligence or misconduct of Tenant, its agents, employees, contractors, invitees, assigns or subtenants shall be reimbursed by Tenant to
Landlord as Additional Rent. 
  

	8.	UTILITIES AND SERVICES. 

  
 8.1 Services. Landlord shall furnish Tenant with the following services and facilities: (i) hot and cold running water in any public lavatory
facilities located within the Common Areas; (ii) public lavatory facilities and supplies within the Common Areas (but not within the Premises); (iii) cleaning and janitorial services consistent with Landlord’s cleaning specifications
for the Building as established from time to time Monday through Friday, excluding holidays; (iv) heating and/or air conditioning during business hours, excluding Sundays and holidays; and (v) access to the Building and adjacent parking
structure and parking areas 24 hours a day, 365 days a year, including holidays; the cost of all of which shall be deemed an Operating Cost hereunder unless otherwise provided above. For purposes hereof, “holidays” shall be defined as all
Federal and union holidays, and shall include, without limitation: New Year’s Day, Presidents’ Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas, and “business hours” shall be 7:00 a.m. to 6:00 p.m. Monday
through Friday, excluding holidays, and 9:00 a.m. to 2:00p.m. on Saturdays, excluding holidays (provided that Tenant shall have access to the Premises 24 hours per day, 7 days per week). Tenant shall be responsible for any and all security required
for the Premises and Tenant’s business to be conducted therein. Subject to all applicable governmental laws, codes, orders, rules, and regulations, and subject to Landlord’s prior written approval, Tenant shall be permitted to maintain a
security system for the Premises. 
  
 8.2 Additional
Services. If Tenant requires services on weekends or holidays, Landlord shall make reasonable efforts to provide such additional service after reasonable prior written request therefor from Tenant, and Tenant shall reimburse Landlord for such
additional service, as Additional Rent, within ten (10) days of request therefore, at the then prevailing rate established by Landlord. 
  
 8.3 Excess Utility Consumption. No tenant will install or operate in the space demised to such tenant any electrically operated equipment or other
machinery, other than a reasonable number of electric typewriters, adding machines, radios, televisions, tape recorders, dictaphones, bookkeeping machines, copying machines, clocks, word processors, personal computers, and securities systems,
without first obtaining the prior written consent of Landlord, who may condition such consent upon payment by Tenant of additional rent as compensation for 

  

 6 

 
additional consumption of utilities as determined at the discretion of Landlord and for the cost of separate metering or additional wiring as may be
occasioned by the operation of said equipment or machinery. Landlord reserves the right to separately meter any utility consumption in the Premises. 
  
 8.4 Additional Provisions. In no event shall Landlord be liable to Tenant for (a) any damage to the Premises, or (b) any loss, damage or
injury to any property therein or thereon, or (c) any claims for the interruption of or loss to Tenant’s business or for any damages or consequential losses, or (d) any interruption in any utility or other services to the Premises. If
any public utility or governmental body shall require Landlord or Tenant to restrict the consumption of any utility or reduce any service to the Premises or the Building, Landlord and Tenant shall comply with such requirements, without any abatement
or reduction of the Base Rent, Additional Rent or other sums payable by Tenant hereunder. 
  

	9.	OPERATING COSTS. 

  
 9.1 Defined. Commencing with the first annual anniversary of the Commencement Date and continuing thereafter during each calendar year or portion
thereof during the Term, Tenant shall pay as Additional Rent to Landlord, without diminution, set-off or deduction, Tenant’s Share of “Increases in Operating Costs” for each calendar year. For purposes hereof, Tenant’s Share of
Increases in Operating Costs shall mean Tenant’s Share of the amount by which all Operating Costs for the year in question exceed Operating Costs incurred in calendar year 2005 (calendar year 2005 being herein referred to as the “Base
Year”). 
  
 9.2 Estimated Payments. Commencing as of
the first day of the thirteenth month after the Commencement Date, Tenant shall make monthly installment payments toward Tenant’s Share of Increases in Operating Costs on an estimated basis, based on Landlord’s reasonable estimate of
Operating Costs for such calendar year. Tenant shall pay Landlord, as Additional Rent, commencing on the first day of the Term and on the first day of each month thereafter throughout the Term (and any extension thereof), one-twelfth
(1/12th) of Landlord’s estimate of Tenant’s Share of Increases in Operating Costs for the then-current calendar year. If at any time or times during such calendar year it appears to Landlord that Tenant’s Share of Increases in
Operating Costs for such calendar year will vary from Landlord’s estimate, Landlord may, by written notice to Tenant, reasonably revise its estimate for such calendar year and Tenant’s estimated payments hereunder for such calendar year
shall thereupon be based on such revised estimate. 
  
 9.3
Annual Reconciliation. Landlord shall provide to Tenant within a reasonable time after the end of each calendar year (Landlord agreeing to endeavor so to do within 120 days after the end of the applicable year, provided that such shall not be
a condition of Tenant’s obligations arising as a result thereof or based thereon), a statement (the “Expense Statement”), calculated in accordance with Section 9.1, above, setting forth the total actual Operating Costs for such
calendar year and Tenant’s Share of Increases in Operating Costs. Landlord shall respond to any inquiries and requests for invoices or other information with respect to Operating Costs within thirty (30) days of any written request
therefore by Tenant. Within thirty (30) days after the delivery of such Expense Statement, Tenant shall pay to Landlord the amount of any shortfall in the amount of estimated payments made to Landlord pursuant to Section 9.2 on account of
Tenant’s Share of Increases in Operating Costs for such calendar year, and the actual amount shown as Tenant’s Share of Increases in Operating Costs for such calendar year. In the event the Expense Statement reflects an overpayment of
Tenant’s Share of Increases in Operating Costs for such year, such overpayment shall be credited against the next due Base Rent hereunder, except if Tenant’s Lease is no longer in effect then Landlord shall refund such amount to Tenant
within thirty (30) days. 
  
 9.4 Operating Costs. The
term “Operating Costs” shall mean all expenses incurred by Landlord in connection with the operation, management, maintenance and repair of the Project. Operating Costs include, but are not limited to, the following items: (a) the
cost of the personal property used in conjunction with the operation, management, maintenance and repair of the Project; (b) costs to repair and maintain the Project; (c) all expenses paid or incurred by Landlord for water, gas, electric,
sewer and oil services for the Project; (d) the costs and expenses incurred in connection with the provision of the services set forth in Section 8, above and any other services provided by Landlord to the Project from time to time;
(e) building supplies and materials used in connection with repairs to the Project; (f) cleaning and janitorial services in or 

  

 7 

 
about the Premises and the Project; (g) window glass replacement, repair and cleaning; (h) repair, replacement and maintenance of the grounds,
including costs of landscaping, lighting, Project and Building signage, gardening and planting, including service or management contracts with independent contractors, including but not limited to security and energy management services and costs;
(i) operational costs to achieve compliance with any governmental laws, rules, orders or regulations, and excluding capital expenses associated therewith except to the extent specifically set forth below; (j) utility taxes;
(k) compensation (including employment taxes, fringe benefits, salaries, wages, medical, surgical, and general welfare benefits (including health, accident and group life insurance), pension payments, payroll taxes for all personnel employed by
Landlord or its management company who perform duties in connection with the operation, management, maintenance and repair of the Project (allocated among all properties served by such employees as determined by Landlord in its reasonable
discretion, if such employees are utilized by more than one property) plus the salary and benefits of the property manager specifically assigned to the Project; (l) any (i) capital expenditures incurred to reduce Operating Costs,
(ii) capital expenditures incurred to comply with any governmental law, order, regulation or other requirement which is enacted or becomes effective after the Commencement Date, and (iii) capital expenditures made for the replacement of
items (the repair of which would be includable within Operating Costs) in lieu of repairs thereto, provided (A) replacement of the item in lieu of repair is either less costly on an annual basis than repair of the item in question, or is
necessary given the non-functioning condition of the item in question, as determined by Landlord in good faith, (B) this provision shall not apply to general renovations, as opposed to needed repairs, of the Building or any elements therein,
and (C) such expenditure shall be recoverable only over the useful life of the item in question by amortizing such expenditure over such useful life (in accordance with applicable federal income tax guidelines) at an annual interest rate equal
to the Prime Rate at the time of such expenditure, and only the sum of all amortization payments payable during the year in question shall be includable in Operating Costs in each year during such recovery period; (m) cost of premiums for
casualty and liability insurance policies required to be maintained by Landlord hereunder and any other insurance carried by Landlord with respect to the Project; (n) license, permit and inspection fees; (o) management fees;
(p) consulting fees in connection with the provision of common area maintenance services; (q) personal property and BPOL taxes; (r) trash removal, including all costs incurred in connection with waste product recycling; (s) snow
and ice removal or prevention; (t) maintenance, repair and striping of all parking areas used by tenants of the Building, and any other cost or assessment payable in connection with the maintaining of such parking areas; (u) uniforms and
dry cleaning; (v) telephone, cellular phone, paging, telegraph, postage, stationery supplies and other materials and expenses required for the routine operation of the Building; (w) association and other assessments for maintenance of
offsite improvements serving or benefiting the Project; (x) costs and expenses relating to compliance with any ongoing existing proffer obligations applicable to the Project; (y) the cost of acquisition, repair, maintenance and replacement
of seasonal Building decoration; (z) the cost of operating, maintaining, repairing and replacing conduits and other electrical fixtures, fire protection, alarm and sprinkler systems, Building and Project plumbing and storm and sanitary sewer
systems, (aa) other association assessments for common area services provided to owners in the Plaza America complex, (bb) costs and fees charged and/or assessed in connection with any business improvement district that is applicable to
the Project; and (cc) costs and fees charged and/or assessed in connection with any transportation district fee or assessment that is applicable to the Project. Notwithstanding anything in this Lease to the contrary, the preceding list is for
definitional purposes only and shall not impose any obligation upon Landlord to incur such expenses or provide such services. 
  
 9.5 Further Adjustment. Operating Costs for each calendar year shall be adjusted to include all costs, expenses and disbursements which vary by
occupancy or not otherwise provided to all tenants that Landlord reasonably determines would have been incurred if Landlord had provided all utilities and services within the definition of Operating Costs to tenants and occupants in the Building had
the Building been ninety-five percent (95%) occupied throughout such year. Such costs shall include costs which would have been incurred as ordinary maintenance and repair but which were covered as a part of any warranty in place for the
benefit of Landlord or the Building. 
  
 9.6 Complex Operating
Costs. The Building is a part of a larger project or development which contains other office buildings, a retail development and land (collectively, the “Development”), and as such, Landlord shall have the right (but not the
obligation) to 

  

 8 

 
allocate to the Building an appropriate portion of those Operating Costs which are incurred with respect to two or more buildings (or the land upon which
such buildings are located) of the Complex. 
  
 9.7
Exclusions. “Operating Costs” shall not include any of the following, except to the extent that such costs or expenses are specifically included in “Operating Costs” as described in Section 9.4 above: capital
expenditures and depreciation of the Building; painting and decorating of tenant space; interest and amortization of mortgages; ground rent; compensation paid to officers or executives of Landlord; taxes as measured by the net income of Landlord
from the operation of the Building; insurance reimbursements of Operating Costs to Landlord; Real Estate Taxes; brokerage commissions, costs of repairs, restoration, replacements or other work occasioned by fire or other insured casualty (whether
such destruction be total or partial), provided the amount of any insurance deductible shall be included in Operating Costs; the cost of repairs, etc., occasioned by the exercise by governmental authorities of the right of eminent domain, whether
such taking be total or partial, to the extent of any condemnation awards; costs occasioned by intentional tort of Landlord, or any subsidiary or affiliate of Landlord, or any employee or agent of same; leasing commissions, attorneys’ fees
(except for those reasonable attorneys’ fees directly related to Operating Costs or Real Estate Taxes); expenses incurred in connection with negotiations for leases with tenants, other occupants, or prospective tenants or other occupants of the
Building, or similar costs directly incurred in connection with disputes with tenants, other occupants, or prospective tenants, or similar costs and expenses incurred in connection with negotiations or disputes with management agents, purchasers or
mortgagees of the Building; allowances, concessions and other costs and expenses incurred in completing, fixturing, furnishing, renovating or otherwise improving, decorating or redecorating tenant space (including Tenant), or vacant, leasable space
in the Building; costs or expenses relating to another tenant’s or occupant’s space which were incurred in rendering any service or benefit to such tenant that was not available to Tenant; payments of principal and interest or other
finance charges made on any debt and rental payments made under any ground or underlying lease or leases; costs directly incurred in connection with the sale, financing, refinancing, mortgaging, selling or change of ownership of the Building,
including attorneys’ and accountants’ fees, closing costs, title insurance premiums, transfer taxes and interest charges; costs, fines, interest, penalties, legal fees or costs of litigation incurred due to the late payments of taxes,
utility bills and other costs incurred by Landlord’s failure to make such payments when due; costs incurred by Landlord for trustees fees, partnership organizational expenses and accounting fees (except accounting fees relating solely to the
ownership and operation of the Building); Landlord’s general corporate overhead and general and administrative expenses; any compensation paid to clerks, attendants or other persons in commercial concessions operated by Landlord; rentals and
other related expenses incurred in leasing air conditioning systems, elevators or other equipment ordinarily considered to be of a capital nature (except for equipment not affixed to the Building which is used in providing janitorial, Building
management, or similar services); Landlord’s income and franchise taxes; special assessments and other business taxes except those business taxes which relate solely to the operation of the Building; all amounts which would otherwise be
included in Operating Costs which are paid to any affiliate or subsidiaries of Landlord, or any representative, employee or agent of same, to the extent the costs of such services exceed fair market value; costs or expenses of utilities directly
metered to tenants of the Building and payable separately by such tenants; costs incurred (less costs of recovery) for any items to the extent covered by a manufacturer’s materialman’s, vendor’s or contractor’s warranty which are
paid by such manufacturer, materialman, vendor or contractor; electric power costs for which any tenant directly contracts with the local public service company; services provided and costs incurred in connection with the operation of retail or the
ancillary operations owned, operated or subsidized by Landlord; rental for any space in the Building set aside for conference facilities, storage facilities or exercise facilities; wages and salaries for employees at the Building above the level of
building manager; and marketing expenses. Despite the foregoing, in the event that any employee is assigned part-time to the Building, such employee’s salaries and wages shall be reasonably allocated based upon time spent in connection with the
Building (it being understood and agreed that in no event shall Landlord allocate more than one hundred percent (100%) of the compensation and benefits for any single employee among the properties serviced by such employee). 
  

	10.	REAL ESTATE TAXES. 

  
 10.1 Defined. Commencing with the first day of the second Lease Year and continuing during each calendar year or portion thereof during the Term,
Tenant shall pay as Additional 

  

 9 

 
Rent to Landlord, without diminution, set-off or deduction, Tenant’s Share of Increases in “Real Estate Taxes” (as defined in
Section 10.3, below) paid in such calendar year. For purposes hereof, Tenant’s Share of Increases in Real Estate Taxes shall mean Tenant’s Share of the amount by which all Real Estate Taxes for the year in question exceed Real Estate
Taxes for the Base Year. 
  
 10.2 Estimated Payment. Tenant
shall make monthly installment payments toward Tenant’s Share of Increases in Real Estate Taxes on an estimated basis, based on Landlord’s reasonable estimate of Real Estate Taxes for such calendar year. Tenant shall pay Landlord, as
Additional Rent, commencing on the first day of the second Lease Year and on the first day of each month thereafter throughout the Term (and any extension thereof), one-twelfth (1/12th) of Landlord’s estimate of Tenant’s Share of
Increases in Real Estate Taxes for the then-current calendar year. If at any time or times during such calendar year it appears to Landlord that Tenant’s Share of Increases in Real Estate Taxes for such calendar year will vary from
Landlord’s estimate, Landlord may, by written notice to Tenant, once during any calendar year, reasonably revise its estimate for such calendar year and Tenant’s estimated payments hereunder for such calendar year shall thereupon be based
on such revised estimate. 
  
 10.3 Real Estate Taxes. For
purposes of this Lease, “Real Estate Taxes” shall mean all taxes and assessments, general or special, ordinary or extraordinary, foreseen or unforeseen, assessed, levied or imposed upon the Building or the Land, or assessed, levied or
imposed upon the fixtures, machinery, equipment or systems in, upon or used in connection with the operation of the Building or the Land under the current or any future taxation or assessment system or modification of, supplement to, or substitute
for such system. Real Estate Taxes shall include all reasonable expenses (including, but not limited to, reasonable attorneys’ fees, disbursements and actual costs) incurred by Landlord in obtaining or attempting to obtain a reduction of such
taxes, rates or assessments, including any legal fees and costs incurred in connection with contesting or appealing the amounts or the imposition of any Real Estate Taxes. In the event Real Estate Taxes (including special assessments) may be paid in
installments, they may be paid in installments or in lump sum, at Landlord’s election (and in such event Real Estate Taxes shall include such installments and interest paid on the unpaid balance of the assessment, or the entirety thereof, as
applicable). 
  
 10.4 Annual Reconciliation. Landlord shall
provide to Tenant within a reasonable time after the end of each calendar year (Landlord agreeing to endeavor so to do within 120 days after the end of the applicable year, provided that such shall not be a condition of Tenant’s obligations
arising as a result thereof or based thereon), with Landlord’s calculation of Tenant’s Share thereof (the “Tax Statement”). Within thirty (30) days after the delivery of the Tax Statement, Tenant shall pay to Landlord the
amount of any shortfall in the amount of estimated payments made to Landlord pursuant to Section 10.2 on account of Tenant’s Share of Increases in Real Estate Taxes for such calendar year, and the actual amount shown as Tenant’s Share
of Increases in Real Estate Taxes for such calendar year. In the event the Tax Statement reflects an overpayment of Tenant’s Share of Increases in Real Estate Taxes for such year, such overpayment shall be credited against the next due Base
Rent hereunder, except if Tenant’s Lease is no longer in effect then Landlord shall refund such amount to Tenant within thirty (30) days. 
  

	11.	ADDITIONAL PROVISIONS; OPERATING COSTS AND REAL ESTATE TAXES. 

  
 11.1 Partial Year; End of Term. To the extent that a more accurate method of allocating same cannot be implemented by Landlord, Tenant’s Share
of Increases in Operating Costs and Real Estate Taxes for any partial calendar year shall be determined by multiplying the amount of Tenant’s Share thereof for the full calendar year by a fraction, the numerator of which is the number of days
during such partial year falling within the Term and the denominator of which is 365. If this Lease terminates on a day other than the last day of a calendar year, the amount of any adjustment to Tenant’s Share of Increases in Real Estate Taxes
with respect to the year in which such termination occurs shall be prorated on the basis which the number of days from January 1 of such year to and including such termination date bears to 365; and any amount payable by Landlord to Tenant or
Tenant to Landlord with respect to such adjustment shall be payable within thirty (30) days after delivery by Landlord to Tenant of the applicable Expense Statement and Tax Statement with respect to such year. 
  

 10 

 11.2 Other Taxes. In addition to Tenant’s Share of Increases in Operating Costs and Real
Estate Taxes, Tenant shall pay, prior to delinquency, all personal property taxes payable with respect to all property of Tenant located in the Premises or the Building, and shall provide promptly, upon request of Landlord, written proof of such
payment. 
  
 11.3 Contesting Real Estate Taxes. Landlord
will have the right to employ a tax consulting firm to attempt to assure a fair tax burden on the Project. The cost of such service shall be included in the Real Estate Taxes hereunder in the year same were incurred or paid, at Landlord’s
election. Additionally, during any such period, Landlord shall have the option, in its reasonable judgment, to contest any tax assessment, valuation or levy against the Project, and to retain legal counsel and expert witnesses to assist in such
contest and otherwise to incur expenses in such contest, and any reasonable fees, expenses and costs incurred by Landlord in contesting any assessments, levies or tax rate applicable to the Project, whether or not such contest is successful, shall
be included in Real Estate Taxes as set forth above. 
  

	12.	TENANT’S INSURANCE. 

  
 12.1 Coverage Requirements. Tenant shall during the Term of this Lease, procure at its expense and keep in force the following insurance:

  
 Commercial general liability insurance naming
Landlord and Landlord’s managing agent as additional insureds against any and all claims for bodily injury and property damage occurring in or about the Premises or any appurtenances thereto covering the operation of Tenant and any subtenants,
licensees and concessionaires of Tenant. Such insurance shall be written on an “Occurrence Form” and shall include, without limitation, blanket contractual liability recognizing provisions of this Lease, broad form property damage,
coverage for independent contractors, personal injury liability and coverage for hired auto and non-ownership auto liability. Such insurance shall be primary and not contributing to any insurance available to Landlord and Landlord’s insurance
shall be in excess thereto. Such insurance shall have a limit of not less than One Million Dollars ($1,000,000.00) per occurrence with a Two Million Dollars ($2,000,000.00) general aggregate with an excess (umbrella) liability insurance in the
amount of Two Million Dollars ($2,000,000.00) per occurrence and Two Million Dollars ($2,000,000.00) annually in the aggregate; provided, however that no such limits shall be deemed limitation of the liability of Tenant hereunder. If Tenant has
other locations that it owns or leases, the policy shall include an aggregate limit per location endorsement. Such liability insurance shall be primary and not contributing to any insurance available to Landlord and Landlord’s insurance shall
be in excess thereto. In no event shall the limits of such insurance be considered as limiting the liability of Tenant under this Lease; 
  
 Personal property insurance insuring all equipment, trade fixtures, inventory, fixtures and personal property located within the Premises
(excluding leasehold improvements, which shall be insured by and remain the property of Landlord, but specifically including plate glass insurance covering breakage of any glass frontage installed by or on behalf of Tenant within or as a part of the
Premises or otherwise as a part of the Building but adjoining the Premises). Such insurance shall be written on a replacement cost basis in an amount equal to one hundred percent (100%) of the full replacement value of the aggregate of the
foregoing; 
  
 Workers’ compensation and
occupational disease insurance, employee benefit insurance and any other insurance in the statutory amounts required by the laws of the State where the operations are to be performed with broad-form all-states endorsement; 
  
 Employer’s liability insurance with a limit of One
Million Dollars ($1,000,000.00) for each accident; 
  
 Such additional insurance as any mortgagee of the Building may require. 
  
 12.2 Rating; Certificates; Cancellation. The policies required to be maintained by Tenant shall be with companies rated “A” “XII” or better in the most current issue of Best’s Insurance
Reports. Insurers shall be licensed to do business in the Commonwealth of Virginia and domiciled in the USA. Any deductible amounts under any insurance policies required 

  

 11 

 
hereunder shall be commercially reasonable. Certificates of insurance and certified copies of the policies shall be delivered to Landlord prior to the
Commencement Date and annually thereafter at least thirty (30) days prior to the expiration date of the old policy. Tenant shall have the right to provide insurance coverage which it is obligated to carry pursuant to the terms hereof in a
blanket policy, provided such blanket policy expressly affords coverage to the Premises and to Landlord as required by this Lease. Each policy of insurance shall provide notification to Landlord and any mortgagee(s) of Landlord at least thirty
(30) days prior to any cancellation or modification to reduce the insurance coverage. 
  
 12.3 Other. In the event Tenant does not purchase the insurance required by this Lease or keep the same in full force and effect, and the same is not corrected within five (5) days following written notice
thereof from Landlord to Tenant, then Landlord may, but shall not be obligated to, purchase the necessary insurance and pay the premium therefore. Tenant shall repay to Landlord, as Additional Rent, any and all reasonable expenses (including
attorneys’ fees) and damages which Landlord may sustain by reason of the failure of Tenant to obtain and maintain insurance. All insurance required of Tenant under this Lease shall: (i) be written as primary policy coverage and
non-contributing with respect to any coverage which Landlord may carry (it being understood and agreed that any insurance that Landlord may carry shall be excess insurance); (ii) name Landlord, Landlord’s managing agent, and any mortgagee
of the Building as additional insureds, as their respective interests may appear (except with respect to workers’ compensation insurance), and (iii) contain an endorsement for cross liability and severability of interests. 
  

	13.	WAIVER OF SUBROGATION. 

  
 Landlord and Tenant mutually covenant and agree that each party, in connection with any all-risk property insurance policies required to be furnished in
accordance with the terms and conditions of this Lease, or in connection with any all-risk property insurance policies which they obtain insuring such insurable interest as Landlord or Tenant may have in its own properties, whether personal or real,
shall expressly waive any right of subrogation on the part of the insurer against Landlord (and any mortgagee requested by Landlord) or Tenant as the same may be applicable, which right to the extent not prohibited or violative of any such policy is
hereby expressly waived, and Landlord and Tenant each mutually waive all right of recovery against each other, their agents, or employees for any loss, damage or injury of any nature whatsoever to property for which either party is required by this
Lease to carry insurance. 
  

	14.	DAMAGE OR DESTRUCTION. 

  
 14.1 Damage Repair. If the Premises shall be destroyed or rendered untenantable, either wholly or in part, by fire or other casualty and Landlord
fails or declines to exercise any termination right pursuant to this Section 14, Landlord shall, after adjusting the insurance claim and obtaining governmental approvals for reconstruction, commence and prosecute to completion the restoration
of the Premises to their condition immediately prior to such casualty, subject to Section 14.4 below, and subject to Force Majeure (as defined below), and delay caused by Tenant. Pending substantial completion of such restoration, the Base Rent
and all Additional Rent otherwise to come due hereunder during such period shall be abated in the same proportion as the untenantable portion of the Premises bears to the whole thereof. 
  
 14.2 Termination for Material or Uninsured Damages. If (i) the Building shall be materially destroyed or damaged
to the extent that the restoration of such, in Landlord’s judgment, is not economical or feasible, (ii) the Building shall be materially destroyed or damaged by any casualty other than a casualty covered by the insurance policies required
to be maintained by Landlord hereunder, notwithstanding that the Premises may be unaffected directly by such destruction or damage, (iii) Landlord’s mortgagee (if any) requires that the proceeds of insurance be applied to reduce any
amounts outstanding under such mortgage, or (iv) Landlord is unable to obtain all necessary governmental approvals to restore such damage, then in any such event, Landlord may, at its election, terminate this Lease by notice in writing to
Tenant within thirty (30) days after such destruction or damage. Such notice shall be effective thirty (30) days after receipt thereof by Tenant. 
  
 14.3 Business Interruption. Other than rental abatement as and to the extent provided in Section 14.1, no damages, compensation or claim shall
be payable by Landlord for 

  

 12 

 
inconvenience or loss of business arising from interruption of business, repair or restoration of the Building or the Premises. 
  
 14.4 Repairs. Landlord’s repair obligations, if any, shall be
limited to restoration of improvements which are covered by the insurance policies required to be maintained by Landlord hereunder. Tenant acknowledges that any such repairs or restorations shall be subject to applicable laws and governmental
requirements, the requirements of Landlord’s mortgagee (if any), and to delay in the process of adjusting any insurance claim associated therewith; and neither delays resulting from any of the foregoing nor modifications to the Building or to
the interior of the Premises occurring by virtue of the application of such requirements shall constitute a breach of this Lease by Landlord as long as Landlord uses reasonable efforts to commence and complete such repairs and restorations in a
timely fashion consistent with the pre-existing condition of the applicable improvements. 
  
 14.5 End of Term Casualty. Anything herein to the contrary notwithstanding, if the Premises are destroyed or damaged during the last eighteen (18) months of the Lease Term, then Landlord shall have
the right to terminate this Lease upon thirty (30) days prior written notice to Tenant, which termination shall be effective on the thirtieth (30th) day after Tenant’s receipt of such notice. Such notice must be delivered within
thirty (30) days after such casualty, or shall be deemed waived. 
  
 14.6 Relocation to Interim Space. If all or part of the Premises is damaged or destroyed by fire or other casualty and neither party elects to exercise its termination right hereunder, then Landlord shall have the option (but not the
obligation), to be exercised by delivering written notice to Tenant within thirty (30) days after the date of such casualty, to relocate Tenant to available space in the Plaza America Complex which is comparable to the Premises (the
“Interim Space”) for the period during which the Premises are repaired or restored, provided that (i) Landlord shall pay the reasonable and actual costs to move Tenant’s moveable fixtures, furniture and equipment into the Interim
Space, and out of the Interim Space when the Premises is repaired, (ii) the square footage of the Interim Space shall not be less than ninety percent (90%) of the square footage of the Premises unless Tenant agrees otherwise,
(iii) the Interim Space shall be reasonably suitable for the conduct and operation of Tenant’s business, and (iv) upon occupancy of the Interim Space, Tenant shall pay Landlord Base Rent and additional rent for the Interim Space as
set forth in this Lease, which shall be adjusted to reflect the square footage of the Interim Space; however, in no event shall the Base Rent and additional rent for the Interim Space exceed the Base Rent and additional rent for the Premises. If
Landlord exercises the foregoing option, Tenant shall relocate from the Premises to the Interim Space within thirty (30) days after receipt of Landlord’s notice; and Tenant shall relocate from the Interim Space to the reconstructed
Premises within thirty (30) days after Landlord notifies Tenant that the repair of the Premises has been substantially completed. 
  

	15.	MACHINERY AND EQUIPMENT; ALTERATIONS AND ADDITIONS; REMOVAL OF FIXTURES. 

  
 15.1 Tenant shall not place a load upon the floor of the Premises which exceeds the maximum live load which Landlord (or
Landlord’s architect or engineer) reasonably determines is appropriate for the Building. Tenant will not install or operate in the Premises any electrical or other equipment requiring any changes, replacements or additions to any base building
system, without Landlord’s prior written consent (and if such consent is granted Tenant shall be responsible for the costs of such changes, replacements or additions). 
  
 15.2 Tenant shall not make or allow to be made any alterations, additions or improvements to or on the Premises which affect
any structural or building system components of the Premises or which, under applicable codes, rules and/or regulations require any building electrical, plumbing or other permit, without Landlord’s prior written consent. Any such alterations,
additions or improvements, including, but not limited to, wall covering, paneling and built-in cabinet work, shall be made at Tenant’s sole expense (and, with respect to structural, mechanical, electrical or plumbing alterations, according to
plans and specifications approved in writing by Landlord), in compliance with all applicable laws, by a licensed contractor, and in a good and workmanlike manner conforming in quality and design with the Premises existing as of the Commencement
Date, shall not diminish the value of the Building or the Premises and shall at once become a part of the realty and shall be surrendered with the Premises (except as provided in Section 15.3, below). Tenant shall pay Landlord a construction
supervision fee for 

  

 13 

 
all alterations undertaken by or on behalf of Tenant in the amount of three percent (3%) of hard costs. 
  
 15.3 All alterations, improvements and additions (collectively, the
“Alterations”), including without limitation wall-to-wall carpet, blinds, draperies and drapery accessories, to or within the Premises (whether made with or without Landlord’s consent), shall remain upon the Premises and be
surrendered with the Premises at the expiration of the Term without disturbance, molestation or injury, unless otherwise specified by Landlord. Should Landlord elect that any Alterations made by Tenant upon the Premises be removed upon the
expiration of the Term, Tenant agrees that Landlord shall have the right, at Tenant’s sole cost and expense, to cause same to be removed and Tenant agrees to reimburse Landlord for the cost of (i) such removal, (ii) repairing any
damage resulting therefrom or from the installation or use of such Alterations, and (iii) restoring the Premises to its condition at the commencement of the Term as initially improved by Landlord, ordinary wear and tear excepted. Despite the
foregoing, in the event that Tenant desires to know whether Landlord will require Tenant to remove any Alterations from the Premises at the expiration of the Lease Term, then, at the time Tenant delivers a written request to Landlord which requests
Landlord’s approval of such Alterations, Tenant shall have the right to deliver to Landlord a notice which specifically requests that Landlord advise Tenant whether Landlord will require Tenant to remove such proposed Alterations at the
expiration of the Lease Term. In the event that Landlord receives such a written request, and in the event that Landlord is willing to grant its consent to such Alterations, Landlord shall advise Tenant, in writing, at the time the Alterations are
approved, whether or not Tenant will be required to remove the same at the expiration of the Lease Term. 
  
 15.4 All items of Tenant’s personal property that are not removed from the Premises or the Building by Tenant at the termination of this Lease shall
be deemed abandoned and become the exclusive property of Landlord upon the expiration of the Lease Term. If the Premises are not surrendered as and when aforesaid, Tenant shall indemnify Landlord against all claims, losses, costs, expenses
(including reasonable attorneys’ fees) and liabilities resulting from the delay by Tenant in so surrendering the same, including without limitation any claims made by any succeeding occupant founded on such delay. Tenant’s obligations
under these Sections 15.2, 15.3 and 15.4 shall survive the expiration or termination of this Lease. 
  

	16.	ACCEPTANCE OF PREMISES. 

  
 Landlord shall cause the work described on Exhibit “C” which is attached to and made a part hereof (the “Landlord’s Work”)
to be performed to the Premises. Landlord shall tender, and Tenant shall accept possession of, the Premises upon substantial completion of Landlord’s Work. 
  

	17.	INTENTIONALLY DELETED. 

  

	18.	ACCESS. 

  
 18.1 Tenant shall permit Landlord and its agents to enter the Premises at all reasonable times, upon reasonable advance notice except for emergencies (in
which event no notice shall be required) to inspect the same; to show the Premises to prospective tenants, or interested parties such as prospective lenders and purchasers; to exercise its rights under Section 48; to repair, alter or improve
the Premises or the Building, to post notices of non-responsibility and similar notices and “For Sale” signs and to place “For Lease” signs upon or adjacent to the Building or the Premises. Tenant shall permit Landlord and its
agents to enter the Premises at any time in the event of an emergency. When necessary, Landlord may temporarily close entrances, doors, corridors, elevators or other facilities without liability to Tenant by reason of such closure. In exercising the
foregoing rights, Landlord shall use reasonable efforts to minimize any disruption to Tenant’s business. 
  
 18.2 Landlord shall be excused from such of its obligations under this Lease as are directly and materially impacted by the inability of Landlord to
access the Premises or any applicable part thereof due to Tenant, if and to the extent the performance of such obligations was in fact hindered, frustrated, or rendered impossible or impracticable due to the effect of such restrictions on access.

  

 14 

	19.	PARKING. 

  
 Tenant shall have the right (together with Landlord and its agents, employees and contractors, and together with the rights of other tenants in the
Building and the Project) to use, from the parking areas available to the Project in the parking structure and surface parking on the Project and Common Areas, three and one-half parking permits for each one thousand (1,000) rentable square
feet of the Premises. Such parking right shall be non-exclusive, and on an unreserved basis, and Tenant agrees not to overburden the Building’s parking facilities. 
  

	20.	INDEMNIFICATION. 

  
 20.1 Subject to the provisions of Section 13 hereof and other provisions of this Lease, Tenant shall indemnify and hold harmless Landlord, its
agents, employees, officers, directors, partners and shareholders from and against any and all third party claims, liabilities, judgments, demands, causes of action, claims, losses, damages, costs and expenses, including reasonable attorneys’
fees and costs, arising out of such third party claims, to the extent arising out of (i) the use and occupancy of the Premises by Tenant, its officers, contractors, licensees, agents, servants, employees, guests, invitees, visitors, assignees
or subtenants; (ii) the negligence or willful misconduct of Tenant, its officers, contractors, licensees, agents, servants, employees, guests, invitees, visitors, assignees or subtenants, in or about the Project; and/or (iii) any breach or
Default by Tenant under this Lease. 
  
 20.2 The indemnifications
set forth in this Section 20 shall survive termination of this Lease. 
  

	21.	ASSIGNMENT AND SUBLETTING. 

  
 21.1 Consent. Tenant will not sublet the Premises or any part thereof or transfer possession or occupancy thereof to any person, firm or
corporation, or transfer or assign this Lease, without the prior written consent of Landlord, which consent shall be granted or withheld by Landlord in the exercise of its sole and absolute discretion. Notwithstanding the foregoing, Landlord’s
consent to a proposed assignment of this Lease or proposed subletting of the entire Premises shall not be unreasonably withheld, provided, however, that it shall not be unreasonable for Landlord to withhold its consent on the basis that (i) the
proposed assignee’s or subtenant’s net worth and/or net income is unacceptable to Landlord, or (ii) the proposed assignee or subtenant is a party by whom any suit or action could be defended on the ground of sovereign immunity, or
(iii) the proposed assignee’s or subtenant’s proposed use of the Premises is not in keeping with a first class office building, or (iv) the proposed assignee or subtenant is a tenant or occupant of the Building. Tenant shall not
encumber the Lease or any interest therein nor grant any franchise, concession, license or permit arrangement with respect to the Premises or any portion thereof. No subletting or assignment hereof shall be effected by operation of law or in any
other manner unless with the prior written consent of Landlord, which consent shall not be unreasonably withheld, conditioned or delayed in accordance with the foregoing provisions of this Section 21.1. A sale, transfer, assignment or other
conveyance of a general partnership interest in Tenant, if Tenant is a partnership or joint venture, or a transfer of more than a twenty percent (20%) stock interest, if Tenant is a corporation, shall be an assignment for purposes hereof.
Tenant shall not modify, extend or amend a sublease previously consented to by Landlord without obtaining Landlord’s consent thereto. 
  
 21.2 Corporate Transfer. Notwithstanding anything to the contrary contained herein, Tenant may assign its entire interest under this Lease to a
wholly owned corporation or entity or controlled subsidiary or parent of Tenant (hereinafter collectively referred to as “Corporate Transfer”) without the consent of Landlord, provided (i) Tenant is not in default under this Lease;
and (ii) such proposed transferee assumes all the obligations of Tenant hereunder. Tenant shall give Landlord written notice at least thirty (30) days prior to the effective date of such Corporate Transfer. As used herein, the term
“controlled subsidiary” shall mean a corporate entity wholly owned by Tenant or at least fifty-one percent (51%) of whose voting stock is owned by Tenant. Notwithstanding anything in this Lease to the contrary, (x) any assignment
or subletting shall (i) be on a form reasonably acceptable to Landlord and (ii) shall be subject to the terms of this Lease, and (y) Tenant shall pay to Landlord a reasonable fee for processing any sublease or assignment. 

 

 15 

 21.3 Assignment. In the event Tenant desires to assign this Lease, Tenant shall give to Landlord
written notice of Tenant’s desire to do so, which notice shall be accompanied by the “Required Information (as hereinafter defined). Within thirty (30) days of receipt of said notice and the Required Information, Landlord shall have
the right to terminate this Lease on a date to be agreed upon by Landlord and Tenant. If Landlord exercises its right to terminate this Lease, Tenant agrees that Landlord shall have access to the Premises thirty (30) days prior to the effective
termination date for remodeling or redecorating purposes, or to show the Premises to prospective tenants. 
  
 21.4 Subletting. In the event Tenant desires to sublet all or any part of the Premises, Tenant shall give to Landlord written notice of
Tenant’s desire to do so, which notice shall be accompanied by the Required Information. Within thirty (30) days of receipt of said notice and Required Information, Landlord shall have the right (i) to terminate this Lease on a date
to be agreed upon by Landlord and Tenant; or (ii) with Tenant’s consent, to terminate this Lease and to enter into a new lease with Tenant for that portion of the Premises Tenant desires to retain, upon terms to be mutually agreed upon; or
(iii) to sublease from Tenant at the same rental rate then being paid by Tenant and subsequently to relet that portion of the Premises that Tenant desires to relinquish. If Landlord exercises its right to terminate this Lease or to sublet a
portion of the Premises, Tenant agrees that Landlord shall have access to all or such portion of the Premises thirty (30) days prior to the effective termination or sublease commencement date for remodeling or redecorating purposes, or to show
the same to prospective tenants. 
  
 21.5 Required
Information. If Tenant should desire to assign this Lease or sublet the Premises (or any part thereof), Tenant shall give Landlord written notice no later than thirty (30) days in advance of the proposed effective date of such proposed
assignment or sublease, which notice shall specify the following information (such information shall be collectively referred to as the “Required Information”): (i) the name, current address and business of the proposed assignee or
sublessee, (ii) the amount and location of the space within the Premises proposed to be so subleased, (iii) the proposed effective date and duration of the assignment or subletting, (iv) the proposed rent and other consideration to be
paid to Tenant by such assignee or sublessee, and (v) the proposed form of the assignment or sublease. Tenant also shall promptly supply Landlord with financial statements and other information as Landlord may request to evaluate the proposed
assignment or sublease. 
  
 21.6 Fees; Documents. Tenant
agrees to reimburse Landlord for legal fees and any other reasonable expenses and costs incurred by Landlord in connection with any proposed assignment or subletting. Tenant shall deliver to Landlord copies of all documents executed in connection
with any proposed assignment or subletting, which documents shall be in form and substance reasonably satisfactory to Landlord and which documents, (i) in the case of a permitted assignment, shall require such assignee to assume performance of
all terms of this Lease on Tenant’s part to be performed, and (ii) in the case of permitted subletting, shall require such sublessee to comply with all terms of this Lease on Tenant’s part to be performed. No acceptance by Landlord of
any Base Rent or any other sum of money from any assignee, sublessee or other category of transferee shall be deemed to constitute Landlord’s consent to any assignment, sublease, or transfer. 
  
 21.7 No Release. Any attempted assignment or sublease by Tenant in
violation of the terms and provisions of this Section 21 shall be void and shall constitute a material breach of this Lease. In the event Landlord consents to any assignment or sublease on one occasion, such consent shall not affect
Tenant’s obligation to comply with the provisions of Section 21 of this Lease with respect to any future assignment or sublease. 
  
 21.8 Tenant Liability. In the event of any subletting of all or any portion of the Premises or assignment of this Lease by Tenant, with or without
Landlord’s consent, Tenant shall remain primarily liable to Landlord for the payment of the Base Rent and Additional Rent stipulated herein and for the performance of all other covenants and conditions contained herein. 
  
 21.9 Profit. If any sublease or assignment (whether by operation of
law or otherwise, including without limitation an assignment pursuant to the provisions of the Bankruptcy Code or any other Insolvency Law) provides that the subtenant or assignee thereunder is to pay any amount in excess of the rental and other
charges due under this Lease, then whether such excess be in the form of an increased monthly or annual rental, a lump sum payment, payment for the sale, transfer or lease of Tenant’s fixtures, leasehold improvements, furniture and other
personal 

  

 16 

 
property, or any other form (and if the subleased or assigned space does not constitute the entire Premises, the existence of such excess shall be determined
on a pro-rata basis), Tenant shall pay to Landlord fifty percent (50%) of any “Profit” (as defined below) applicable to the sublease or assignment, which amount shall be paid by Tenant to Landlord as additional rent upon such terms as
shall be specified by Landlord and in no event later than ten (10) days after any receipt thereof by Tenant. “Profit” shall be defined as the difference between (i) any and all consideration received by Tenant in the aggregate
from any assignment of the Lease and/or subletting of the Premises, and (ii) the sum of (A) the rent and charges due to Landlord from Tenant under the terms of this Lease (and if the subleased or assigned space does not constitute the
entire Premises, the rent and charges payable by Tenant shall be determined on a pro-rata basis), (B) Tenant’s reasonable attorneys’ fees and brokerage costs in connection with such assignment or subletting that are paid to a third
party that is not related to or affiliated with Tenant, (C) Tenant’s actual out-of-pocket cost of performing alterations to the Premises in connection with such assignment or subletting, (D) the actual amount of any rent abatement
that is granted in connection with such assignment or subletting, and (E) the actual amount of improvement allowance that is paid in connection with such assignment or subletting. Acceptance by Landlord of any payments due under this Section
shall not be deemed to constitute approval by Landlord of any sublease or assignment, nor shall such acceptance waive any rights of Landlord hereunder. Landlord shall have the right to inspect and audit Tenant’s books and records relating to
any sublease or assignment. 
  

	22.	ADVERTISING. 

  
 Notwithstanding Tenant’s signage rights under Section 40 hereto, Tenant shall not display any sign, graphics, notice, picture, or poster, or any
advertising matter whatsoever, anywhere in or about the Premises or the Building at places visible from anywhere outside or at the entrance to the Premises without first obtaining Landlord’s written consent thereto, which Landlord may grant or
withhold in its sole discretion. Tenant shall be responsible to maintain any permitted signs and remove the same at Lease termination. If Tenant shall fail to do so, Landlord may do so at Tenant’s cost. Tenant shall be responsible to Landlord
for any damage caused by the installation, use, maintenance or removal of any such signs. 
  

	23.	LIENS. 

  
 Tenant shall keep the Premises and the Building free from any liens arising out of any work performed, materials ordered or obligations incurred by or on
behalf of Tenant, and Tenant hereby agrees to indemnify and hold Landlord, its agents, employees, independent contractors, officers, directors, partners, and shareholders harmless from any liability, cost or expense (including attorneys’ fees
and defense costs) for or arising from such liens. Tenant shall cause any such lien imposed to be released of record by payment or posting of the proper bond acceptable to Landlord within ten (10) days after written request by Landlord. Tenant
shall give Landlord written notice of Tenant’s intention to perform work on the Premises which might result in any claim of lien at least ten (10) days prior to the commencement of such work to enable Landlord to post and record a Notice
of Non-responsibility or other notice deemed proper before commencement of any such work. If Tenant fails to remove any lien within the prescribed thirty (30) day period, then Landlord may do so at Tenant’s expense and Tenant’s
reimbursement to Landlord for such amount, including reasonable attorneys’ fees and costs, shall be deemed Additional Rent hereunder. 
  

	24.	DEFAULT. 

  
 24.1 Tenant’s Default. A “Default” under this Lease by Tenant shall exist if any of the following occurs (taking into account the
expiration of the notice and cure periods provided for below): 
  
 24.1.1 If Tenant fails to pay Base Rent, Additional Rent or any other sum required to be paid hereunder on the date such amount is due and payable; or 
  
 24.1.2 If Tenant fails to perform any term, covenant or condition of this Lease except those requiring the
payment of money to Landlord as set forth in Section 24.1.1 above, and Tenant fails to cure such breach within ten (10) days after written notice from Landlord where such breach could reasonably be cured within such ten (10) day
period; provided, however, that where such failure could not reasonably be cured within the ten (10) day period, 

  

 17 

 
that Tenant shall not be in Default if it commences such performance promptly after its receipt of Landlord’s written notice and diligently thereafter
prosecutes the same to completion within an additional ten (10) days; provided that no such grace period to be permitted in the event of any one or more of the following: (i) the Default relates to the maintenance of insurance obligations,
(ii) the Default relates to the assignment and subletting provisions, (iii) the Default relates to a violation of Section 5.1 of this Lease, (iv) the Default is of a nature as set forth in Section 24.1.3, in which event the
periods set forth therein shall control, or Section 24.1.4, in which event there shall be no applicable cure period, or (v) there exists a reasonable possibility of danger to the health or safety of Landlord, the Tenant, Tenant’s
invitees, or any other occupants of, or visitors to, the Building; or 
  
 24.1.3 If Tenant shall (i) make an assignment for the benefit of creditors, (ii) acquiesce in a petition in any court in any bankruptcy, reorganization, composition, extension or insolvency proceedings,
(iii) seek, consent to or acquiesce in the appointment of any trustee, receiver or liquidator of Tenant and of all or substantially all of Tenant’s property, (iv) file a petition seeking an order for relief under the Bankruptcy Code,
as now or hereafter amended or supplemented, or by filing any petition under any other present or future federal, state or other statute or law for the same or similar relief, or (v) fail to win the dismissal, discontinuation or vacating of any
involuntary bankruptcy proceeding within sixty (60) days after such proceeding is initiated; or 
  
 24.1.4 If Tenant shall have permanently abandoned the Premises for a period of thirty (30) consecutive days. 
  
 24.2 Remedies. Upon a Default, Landlord shall have the following
remedies, in addition to all other rights and remedies provided by law or available in equity or otherwise provided in this Lease, any one or more of which Landlord may resort to cumulatively, consecutively, or in the alternative: 
  
 24.2.1 Landlord may continue this Lease in full force and
effect, and this Lease shall continue in full force and effect as long as Landlord does not terminate this Lease, and Landlord shall have the right to collect Base Rent, Additional Rent and other charges when due. 
  
 24.2.2 Landlord may terminate this Lease, or may terminate
Tenant’s right to possession of the Premises, at any time by giving written notice to that effect. Upon the giving of a notice of the termination of this Lease, this Lease (and all of Tenant’s rights hereunder) shall immediately terminate,
provided that, without limitation, Tenant’s obligation to pay Base Rent, Additional Rent, and any damages otherwise payable under this Section 24 when due in accordance with the terms of this Section, shall specifically survive such
termination and shall not be extinguished thereby. Upon the giving of a notice of the termination of Tenant’s right of possession, all of Tenant’s rights in and to possession of the Premises shall terminate but this Lease shall continue
subject to the effect of this Section 24. Upon either such termination, Tenant shall surrender and vacate the Premises in the condition required by Section 26, and Landlord may re-enter and take possession of the Premises and all the
remaining improvements or property and eject Tenant or any of the Tenant’s subtenants, assignees or other person or persons claiming any right under or through Tenant or eject some and not others or eject none. This Lease may also be terminated
by a judgment specifically providing for termination. Any termination under this Section shall not release Tenant from the payment of any sum then due Landlord or from any claim for damages or Base Rent, Additional Rent or other sum previously
accrued or thereafter accruing against Tenant, all of which shall expressly survive such termination. Reletting may be for a period shorter or longer than the remaining Lease Term. No act by Landlord other than giving written notice to Tenant shall
terminate this Lease. Acts of maintenance, efforts to relet the Premises or the appointment of a receiver on Landlord’s initiative to protect Landlord’s interest under this Lease shall not constitute a constructive or other termination of
Tenant’s right to possession or of this Lease, either of which may be effected solely by an express written notice from Landlord to Tenant. On termination, Landlord shall have the right to remove all Tenant’s personal property and store
same at Tenant’s cost, and to recover from Tenant as damages: 
  
 (A) The worth at the time of award of unpaid Base Rent, Additional Rent and other sums due and payable which had been earned at the time of termination; plus 
  

 18 

 (B) The worth at the time of award of the amount of the unpaid Base Rent, Additional Rent
and other sums due and payable which would have been payable after termination for the balance of the Lease Term; plus 
  
 (C) Any other amount necessary to compensate Landlord for all costs incurred on account of Tenant’s failure to perform Tenant’s
obligations under this Lease, including, without limitation, any costs or expenses incurred by Landlord: (i) in retaking possession of the Premises; (ii) in maintaining, repairing, preserving, restoring, replacing, cleaning, altering or
rehabilitating the Premises or a portion thereof, including such acts for reletting to a new tenant or tenants; (iii) for leasing commissions; or (iv) for any other costs necessary or appropriate to relet the Premises. To the extent any of
such costs are incurred in connection with a lease transaction having a term in excess of the remaining Term hereof, all of the foregoing costs incurred in connection therewith shall be amortized on a straight-line basis over the term of such new
lease, assuming equal monthly installments of principal and interest, at an interest rate of six percent (6%) (the “Discount Rate”), and Tenant’s liability shall be limited to the amortized portion of the same (i.e., the monthly
payments as so determined) falling within the Term hereof. 
  
 (D) The “worth at the time of award” of the amounts referred to in Section 24.4(A) is computed by allowing interest at the Default Rate through the date of payment. The “worth at the time of
award” of the amounts referred to in Section 24.4(B) shall be computed by discounting the same to present value using the Discount Rate. In the event Landlord does not exercise its option to accelerate the payment of Base Rent as provided
hereinabove, then Tenant agrees to pay to Landlord, upon demand, the amount of damages herein provided after the amount of such damages for any month shall have been ascertained; provided, however, that any expenses incurred by Landlord shall be
deemed to be a part of the damages for the month in which they were incurred. Separate actions may be maintained each month or at other times by Landlord against Tenant to recover the damages then due, without waiting until the end of the Lease Term
to determine the aggregate amount of such damages. In seeking any new tenant for the Premises, Landlord shall be entitled to grant any concessions it deems reasonably necessary. In no event shall Tenant be entitled to any excess of any rental
obtained by reletting over and above the rental herein reserved. To the fullest extent permitted by law, Tenant waives redemption or relief from forfeiture under any other present or future law, in the event Tenant is evicted or Landlord takes
possession of the Premises by reason of any Default of Tenant hereunder. 
  
 24.2.3 Landlord may, with or without terminating this Lease, re-enter the Premises pursuant to judicial process (except in the event of Tenant’s abandonment of the Premises in which event no judicial process
shall be required) and remove all persons and property from the Premises; such property may be removed and stored in a public warehouse or elsewhere at the cost of and for the account of Tenant. No re-entry or taking possession of the Premises by
Landlord pursuant to this Section shall be construed as an election to terminate this Lease unless a written notice of such intention is given to Tenant. 
  
 24.2.4 Tenant, on its own behalf and on behalf of all persons claiming through or under Tenant, including all creditors, does hereby
specifically waive and surrender any and all rights and privileges, so far as is permitted by law, which Tenant and all such persons might otherwise have under any present or future law (1) except as may be otherwise specifically required
herein, to the service of any notice to quit or of Landlord’s intention to re-enter or to institute legal proceedings, which notice may otherwise be required to be given, (2) to redeem the Premises, (3) to re-enter or repossess the
Premises, (4) to restore the operation of this Lease, with respect to any dispossession of Tenant by judgment or warrant of any court or judge, or any re-entry by Landlord, or any expiration or termination of this Lease, whether such
dispossession, re-entry, expiration or termination shall be by operation of law or pursuant to the provisions of this Lease, (5) to the benefit of any law which exempts property from liability for debt or for distress for rent or (6) to a
trial by jury in any claim, action proceeding or counter-claim arising out of or in any way connected with this Lease. 
  

	25.	SUBORDINATION. 

  
 This Lease shall at all times be and remain subject and subordinate to the lien of any mortgage, deed of trust, ground lease or underlying lease now or
hereafter in force against the Premises, and to all advances made or hereafter to be made upon the security thereof. Tenant 

  

 19 

 
shall execute and return to Landlord any documentation requested by Landlord in order to confirm the foregoing subordination within ten (10) days after
Landlord’s written request. In the event any proceedings are brought for foreclosure, or in the event of the exercise of the power of sale under any mortgage or deed of trust made by Landlord covering the Premises, Tenant shall, upon request,
attorn to the purchaser at any such foreclosure, or to the grantee of a deed in lieu of foreclosure, and recognize such purchaser or grantee as the Landlord under this Lease. Tenant agrees that no mortgagee or successor to such mortgagee shall be
(i) bound by any payment of Base Rent or Additional Rent for more than one (1) month in advance, (ii) liable for damages for any breach, act or omission of any prior landlord, or (iii) subject to any claim of offset or defenses
that Tenant may have against any prior landlord. 
  

	26.	SURRENDER OF POSSESSION. 

  
 Upon expiration of the Lease Term, Tenant shall promptly and peacefully surrender the Premises to Landlord, in accordance with the provisions of Sections
15.3 and 15.4 of this Lease, in as good condition as when received by Tenant from Landlord, reasonable use and wear and tear excepted. 
  

	27.	NON-WAIVER. 

  
 No provision of this Lease shall be deemed to have been waived by Landlord, unless such waiver be in writing signed by Landlord. No waiver by Landlord of
any breach by Tenant of any of the terms, covenants, agreements, or conditions of this Lease shall be deemed to constitute a waiver of any succeeding breach thereof, or a waiver of any breach of any of the other terms, covenants, agreements, and
conditions herein contained. No custom or practice which may occur or develop between the parties in connection with the terms of this Lease shall be construed to waive or lessen Landlord’s right to insist upon strict performance of the terms
of this Lease, without a written notice thereof from Landlord to Tenant. No employee of Landlord or of Landlord’s agents shall have any authority to accept the keys of the Premises prior to termination of the Lease, and the delivery of keys to
any employee of Landlord or Landlord’s agents shall not operate as a termination of the Lease or a surrender of the Premises. The receipt by Landlord of any payment of Base Rent or Additional Rent with knowledge of the breach of any covenant of
this Lease shall not be deemed a waiver of such breach. The failure of Landlord to enforce any of the Rules and Regulations made a part of this Lease, or hereafter adopted, against Tenant or any other tenant in the Building shall not be deemed a
waiver of any such Rules and Regulations. 
  

	28.	HOLDOVER. 

  
 If Tenant shall, without the written consent of Landlord, hold over after the expiration of the Lease Term, Tenant shall be deemed a tenant at sufferance,
which tenancy may be terminated as provided by applicable state law. During any holdover tenancy (whether or not consented to by Landlord), Tenant agrees to pay to Landlord, an occupancy charge equal to, (a) for the first (1st) month of such holdover, one hundred fifty percent (150%) of the Base Rent and Additional Rent as was in effect under the Lease for the last month of the Lease Term, and (b) commencing on the first day of the second
(2nd) month of such holdover period and continuing for the duration of such holdover, two hundred percent (200%) of the Base Rent and Additional Rent as was in effect under this Lease for the last month of the Lease
Term. Such payments shall be made within five (5) days after Landlord’s demand, and in no event less often than once per month (in advance). In the case of a holdover which has been consented to by Landlord, unless otherwise agreed to in
writing by Landlord and Tenant, Tenant shall give to Landlord thirty (30) days prior written notice of any intention to quit the Premises, and Tenant shall be entitled to thirty (30) days prior written notice to quit the Premises, except
in the event of non-payment of Base Rent or Additional Rent in advance or the breach of any other covenant or the existence of a Default. Upon expiration of the Lease Term as provided herein, Tenant shall not be entitled to any notice to quit, the
usual notice to quit being hereby expressly waived under such circumstances, and Tenant shall surrender the Premises on the last day of the Lease Term as provided in Section 26, above. If the Premises are not surrendered in accordance with the
terms of this Lease, Tenant shall indemnify Landlord and its agents, employees, independent contractors, officers, directors, partners, and shareholders against any loss or liability including reasonable attorneys’ fees and costs, and including
liability to succeeding tenants, resulting from delay by Tenant in so surrendering the Premises. This indemnification shall survive termination of this Lease. 
  

 20 

	29.	CONDEMNATION. 

  
 29.1 Definitions. The terms “eminent domain”, “condemnation”, and “taken”, and the like in this Section 29
include takings for public or quasi-public use, and sales under threat of condemnation and private purchases in place of condemnation by any authority authorized to exercise the power of eminent domain. 
  
 29.2 Taking. If the whole of the Premises is taken, either permanently
or temporarily, by eminent domain or condemnation, this Lease shall automatically terminate as of the date title vests in the condemning authority, and Tenant shall pay all Base Rent, Additional Rent, and other payments up to that date. If any part
of the Premises is permanently taken, or if access to the Premises by Tenant is, by virtue of a taking, permanently denied, by eminent domain or condemnation, then Landlord shall have the right (to be exercised by written notice to Tenant within
sixty (60) days after receipt of notice of said taking) to terminate this Lease from the date when possession is taken thereunder pursuant to such proceeding or purchase. If Landlord does not elect to terminate this Lease, as aforesaid, then
Landlord shall within a reasonable time after title vests in the condemning authority, repair and restore, at Landlord’s expense, the portion not taken so as to render same into an architectural whole to the fullest extent reasonably possible,
and, if any portion of the Premises is taken, thereafter the Base Rent shall be reduced (on a per square foot basis) in proportion to the portion of the Premises taken. If there is a temporary taking involving the Premises or Building, if a taking
of other portions of the Building or Common Areas does not deny Tenant access to the Building and Premises, then this Lease shall not terminate, and Landlord shall repair and restore, at its own expense, the portion not taken so as to render same
into an architectural whole to the fullest extent reasonably possible, and, if any portion of the Premises was taken, thereafter the Base Rent shall be reduced (on a per square foot basis) in proportion to the portion of the Premises taken.

  
 29.3 Award. Landlord reserves all rights to damages to
the Premises or arising out of the loss of any leasehold interest in the Premises created hereby, arising in connection with any partial or entire taking by eminent domain or condemnation. Except as referred to in this Section 29.3, Tenant
hereby assigns to Landlord any right Tenant may have to such damages or award, and Tenant shall make no claim against Landlord or the condemning authority for damages for termination of Tenant’s leasehold interest or for interference with
Tenant’s business as a result of such taking. The foregoing notwithstanding, Tenant shall have the right to claim and recover from the condemning authority compensation for any loss which Tenant may incur for Tenant’s moving expenses,
business interruption or taking of Tenant’s personal property (but specifically excluding any leasehold interest in the Building or Premises) under the then applicable law provided that Tenant shall not make any claim that will detract from or
diminish any award for which Landlord may make a claim. 
  

	30.	NOTICES. 

  
 All notices and demands which may be required or permitted to be given to either party hereunder shall be in writing, and shall be sent by United States
certified mail, postage prepaid, return receipt requested, or by Federal Express or other reputable overnight carrier which provides evidence of receipt, to the addresses set out in Section 1.7, and to such other person or place as each party
may from time to time designate in a notice to the other. Notice shall be deemed given upon the earlier of actual receipt or refusal of delivery. 
  

	31.	MORTGAGEE PROTECTION. 

  
 31.1 Notice of Default. Tenant agrees to give any mortgagee(s) and/or trust deed holder(s), by certified or registered mail, postage prepaid,
return receipt requested, a copy of any notice of any failure by Landlord to fulfill any of its obligations under this Lease, provided that prior to such notice Tenant has been notified in writing (by way of notice of assignment of rents and leases,
or otherwise) of the addresses of such mortgagee(s) and/or trust deed holder(s). Tenant further agrees that the mortgagee(s) and/or trust deed holder(s) shall have such time as may be necessary to cure such failure as long as any mortgagee(s) and/or
trust deed holder(s) has commenced and is diligently pursuing the remedies necessary to cure such failure (including, but not limited to, time to take possession and/or commence foreclosure proceedings, if necessary, to effect such cure).
Notwithstanding anything herein to the contrary, so long as any mortgagee(s) and/or trust deed holder(s) has commenced and is diligently pursuing the remedies necessary to cure such failure (including, but not limited to, taking possession and/or
commencing foreclosure 

  

 21 

 
proceedings, if necessary, to effect such cure), Tenant shall have no right to terminate this Lease as a result of any such failure by Landlord. 

 
 31.2 New Financing. In the event that any trust or mortgage lender
providing financing in connection with the Building requires, as a condition of such financing, that modifications to this Lease be obtained, and provided that such modifications (i) are reasonable, (ii) do not adversely affect
Tenant’s use of the Premises as herein permitted, (iii) do not materially alter the approved space plan for the Premises, and (iv) do not increase the rent and other sums required to be paid by Tenant hereunder, then Landlord may
submit to Tenant a written amendment to this Lease incorporating such required modifications, and Tenant shall execute and return to Landlord such written amendment (or shall provide Landlord, in writing, with any reasonable comments it may have
concerning the proposed amendment) within seven (7) days after the amendment has been submitted to Tenant. 
  

	32.	COSTS AND ATTORNEYS’ FEES. 

  
 In the event that Landlord incurs any fees or expenses to enforce the provisions of this Lease, including, without limitation, attorneys’ fees and
litigation costs, then Tenant shall pay to Landlord such fees and expenses on demand as Additional Rent. 
  

	33.	BROKERS. 

  
 Tenant represents and warrants to Landlord that neither it nor its officers or agents nor anyone acting on its behalf has dealt with any real estate
broker other than Atlantic Realty Associates, Inc. (on behalf of Landlord) and Grubb & Ellis (on behalf of Tenant) in the negotiating or making of this Lease. Tenant agrees to indemnify and hold Landlord, its agents, employees, partners,
directors, shareholders and independent contractors harmless from all liabilities, costs, demands, judgments, settlements, claims and losses, including reasonable attorney’s fees and costs, incurred by Landlord in conjunction with any such
claim or claims of any other broker or brokers claiming to have interested Tenant in the Building or Premises or claiming to have caused Tenant to enter into this Lease. 
  

	34.	LANDLORD’S LIABILITY. 

  
 In consideration of the benefits accruing hereunder, Tenant and all successors and assigns of Tenant covenant and agree that in the event of any actual or
alleged failure, breach or default hereunder by Landlord: (a) the sole and exclusive remedy shall be against the interest of Landlord in the Building; (b) neither Landlord nor (if Landlord is a limited liability company) any member nor (if
Landlord is a partnership) any partner of Landlord nor (if Landlord is a corporation) any shareholder of Landlord shall be personally liable with respect to any claim arising out of or related to this Lease; (c) no partner, member or
shareholder of Landlord shall be sued or named as a party in any suit or action (except as may be necessary to secure jurisdiction of Landlord); (d) no service of process shall be made against any partner, member or shareholder of Landlord
(except as may be necessary to secure jurisdiction of Landlord); (e) any judgment granted against any partner, member or shareholder of Landlord may be vacated and set aside at any time as if such judgment had never been granted; and
(f) these covenants and agreements are enforceable both by Landlord and also by any partner, member or shareholder of Landlord. No other assets of Landlord shall be subject to levy, execution or other judicial process for the satisfaction of
Tenant’s claim. In addition, in no event shall Landlord be in default of this Lease unless Tenant notifies Landlord in writing of the precise nature of the alleged breach by Landlord, and Landlord fails to cure such breach within thirty
(30) days after the date of Landlord’s receipt of such notice (provided that if the alleged breach is of such a nature that it cannot reasonably be cured within such thirty (30) day period, then Landlord shall not be in default if
Landlord commences a cure within such thirty (30) day period and diligently thereafter prosecutes such cure to completion). In no event shall Tenant have any right to terminate this Lease by virtue of any uncured default by Landlord.

  

	35.	ESTOPPEL CERTIFICATES. 

  
 35.1 Tenant shall, from time to time, within five (5) days of Landlord’s written request, execute, acknowledge and deliver to Landlord or its
designee a written statement stating such certifications as Landlord may request, which certifications shall, at Landlord’s election, be in substantially the same form as Exhibit “F” attached hereto and made a part hereof by
this 

  

 22 

 
reference. It is intended that any such statement delivered pursuant to this paragraph may be relied upon by a prospective purchaser of Landlord’s
interest or a mortgagee of Landlord’s interest or assignee of any mortgage upon Landlord’s interest in the Building. If Tenant fails to respond within five (5) days after receipt by Tenant of a written request by Landlord as herein
provided, Tenant shall be deemed to have given such certificate as above provided without modification and shall be deemed to have admitted the accuracy of any information supplied by Landlord to a prospective purchaser or mortgagee consistent with
the terms of the estoppel so requested. 
  

	36.	FINANCIAL INFORMATION. 

  
 Not more than one time during any one calendar year of the Term of this Lease (unless such request is in connection with a proposed sale or financing of
the Building), within ten (10) days after Landlord’s request, Tenant shall deliver to Landlord the then most currently available financial statements of Tenant, and financial statements of the two (2) years prior to the current
financial statements year (if not previously delivered), with an opinion of a certified public accountant, including a balance sheet and profit and loss statement for the most recent prior year, all prepared in accordance with generally accepted
accounting principles consistently applied. 
  

	37.	TRANSFER OF LANDLORD’S INTEREST. 

  
 In the event of any transfer(s) of Landlord’s interest in the Premises or the Building, other than a transfer for security purposes only, the
transferor shall be automatically relieved of any and all obligations and liabilities on the part of Landlord accruing from and after the date of such transfer, and Tenant agrees to attorn to the transferee. 
  

	38.	RIGHT TO PERFORM. 

  
 If Tenant shall fail to pay any sum of money, other than Base Rent and Additional Rent, required to be paid by it hereunder or shall fail to perform any
other act on its part to be performed hereunder, and (except in the event of emergency in which case no grace or cure period shall be applicable or required) such failure shall continue for ten (10) days after written notice from Landlord,
Landlord may, but shall not be obligated so to do, and without waiving or releasing Tenant from any obligations of Tenant, make any such payment or perform any such other act on Tenant’s part to be made or performed as provided in this Lease.
Landlord shall have (in addition to any other right or remedy of Landlord) the same rights and remedies in the event of the nonpayment of sums due under this section as in the case of Default by Tenant in the payment of Base Rent. All sums paid by
Landlord and all penalties, interest and costs in connection therewith, shall be due and payable by Tenant upon written demand within ten (10) business days after such payment by Landlord, together with interest thereon at the Default Rate from
such date to the date of payment. 
  

	39.	COMMON AREAS. 

  
 39.1 Definition. For purposes hereof, the term “Common Areas” shall mean (i) all portions of the Land other than portions upon which
the Building is situated, including landscaped areas and the like, as the same may be modified from time to time by Landlord; (ii) all loading docks, corridors, lobbies, elevator cabs, stairs and other portions of the Building that would
customarily be made available to tenants of the Building, as the same may be modified from time to time by Landlord; (iii) any parking deck, parking structure, or surface parking facility, and any connector from the Building thereto; and
(iv) any areas which are common areas for, on, or utilized in general by tenants, owners and/or occupants of the Plaza America complex, including both current and any future phases thereof. 
  
 39.2 Landlord’s Control. Landlord shall, as between Landlord and
Tenant, at all times during the term of the Lease have the sole and exclusive control, management and direction of the Common Areas, and may at any time and from time to time during the term exclude and restrain any person from use or occupancy
thereof, excepting, however, Tenant and other tenants of Landlord and bona fide invitees of either who make use of said areas in accordance with the rules and regulations established by Landlord from time to time with respect thereto. The rights of
Tenant in and to the common areas shall at all times be subject to the rights of others to use the same in common with Tenant, and it shall be the duty of Tenant to keep all of said areas free and clear of any obstructions created or permitted by
Tenant or resulting from Tenant’s 

  

 23 

 
operation. Landlord may at any time and from time to time close all or any portion of the Common Areas to make repairs or changes or to such extent as may,
in the opinion of Landlord, be necessary to prevent a dedication thereof or the accrual of any rights to any person or to the public therein, to close temporarily any or all portions of the said areas to discourage non-customer parking, and to do
and perform such other acts in and to said areas as, in the exercise of good business judgment, Landlord shall determine to be advisable with a view to the improvement of the convenience and use thereof by tenants, their employees, agents, and
invitees. 
  
 39.3 Changes and Additions. Landlord reserves
the right at any time and from time to time, as often as Landlord deems desirable, without the same constituting an actual or constructive eviction and without incurring any liability to Tenant or otherwise affecting Tenant’s obligations under
this Lease, to make changes, alterations, additions, improvements, repairs, relocations or replacements in or to the Building and the fixtures and equipment thereof, as well as in or to the street entrances, halls, passages, stairways and other
common facilities thereof, and to change the name by which the Building is commonly known and/or the Building’s address. Landlord reserves the right from time to time to install, use, maintain, repair and replace pipes, ducts, conduits, wires
and appurtenant meters and equipment for service to other parts of the Building, above the ceiling surfaces, below the floor surfaces, within the walls and in the central core areas, and to relocate any pipes, ducts, conduits, wires and appurtenant
meters and equipment included in the Premises which are located in the Premises or located elsewhere outside the Premises, and to expand and/or build additional stories on the Building. Landlord further reserves the right at any time to alter,
expand or reduce the parking facilities, to change the means of ingress thereto and egress therefrom, and to impose charges for parking in such facilities. Nothing contained herein shall be deemed to relieve Tenant of any duty, obligation or
liability with respect to making any repair, replacement or improvement or complying with any law, order or requirement of any government or other authority and nothing contained herein shall be deemed or construed to impose upon Landlord any
obligation, responsibility or liability whatsoever, for the care, supervision or repair of the Building, or any part thereof, other than as expressly provided in this Lease. 
  

	40.	SALES AND AUCTIONS; SIGNAGE. 

  
 Tenant may not display or sell merchandise outside the exterior walls and doorways of the Premises and may not use such areas for storage. Tenant shall
not conduct or permit to be conducted any sale by auction in, upon or from the Premises whether said auction be voluntary, involuntary, pursuant to any assignment for the payment of creditors or pursuant to any bankruptcy or other insolvency
proceedings. Tenant shall not display any sign, graphics, notice, picture, or poster, or any advertising matter whatsoever, anywhere in or about the Premises or the Building at places visible from anywhere outside or at the entrance to the Premises.

  

	41.	RELOCATION. 

  
 Landlord reserves the right at any time prior to the commencement of the Lease Term, and upon thirty (30) days prior written notice to Tenant if the
Lease Term has commenced, to relocate Tenant to such other space, area, or floor within the Building as Landlord may deem advisable or necessary, provided that such other space or area shall be of a similar nature and size to the Premises described
in Section 1.1 above. Landlord, at its cost, shall cause the relocated premises to be built out in a manner that is reasonably comparable to how the Premises was built out. Landlord shall reimburse Tenant for Tenant’s reasonable,
out-of-pocket costs of moving its furniture, personal property and equipment into the relocated premises. If such a relocation is made hereunder, Tenant agrees to execute upon request of Landlord, an amendment to this Lease re-describing the
Premises, but all other terms, covenants and conditions of this Lease shall remain in full force and effect. Should Tenant refuse to permit Landlord to move Tenant to such new space, Landlord, in addition to any other remedies it may have by reason
of Tenant’s default under this Lease, shall have the right to cancel and terminate this Lease by giving ten (10) days’ prior written notice to Tenant. 
  

	42.	ACCESS; SECURITY. 

  
 Landlord shall install access systems to the Common Area entrances of the Building and Landlord shall provide on or before the Commencement Date, ___ key
cards therefore, the cost of which shall be paid by Landlord. Thereafter, Tenant may obtain from the applicable security 

  

 24 

 
system vendor as many key cards as Tenant requires, at Tenant’s sole expense. All monitoring costs attributable to such system(s), if any, shall
constitute Operating Costs for all purposes hereof. The Building access system referenced above is not intended to constitute security for Tenant’s Premises. Further, Tenant shall be solely responsible (irrespective of whether Tenant installs
an independent security system within the Premises) for securing the Premises and Tenant’s business therein, and Landlord shall have no obligation or liability therefor. In the event that Landlord, in the exercise of its sole and absolute
discretion, elects to provide any security measures, such security measures: (i) shall be for protection of the Building only; and (ii) shall not be relied upon by Tenant to protect Tenant, its property, its employees or their property.

  

	43.	AUTHORITY. 

  
 Tenant shall furnish Landlord with appropriate partnership, corporate and/or other entity resolutions, as applicable, confirming that the individual
executing this Lease on behalf of Tenant has been duly authorized to execute and deliver this Lease on behalf of Tenant and that this Lease is binding upon Tenant. 
  

	44.	NO ACCORD OR SATISFACTION. 

  
 No payment by Tenant or receipt by Landlord of a lesser amount than the Base Rent, Additional Rent and other sums due hereunder shall be deemed to be
other than on account of the earliest Base Rent or other sums due, nor shall any endorsement or statement on any check or accompanying any check or payment be deemed an accord and satisfaction; and Landlord may accept such check or payment without
prejudice to Landlord’s right to recover the balance of such Base Rent, Additional Rent or other sum and to pursue any other remedy provided in this Lease. 
  

	45.	GENERAL PROVISIONS. 

  
 45.1 Acceptance. This Lease shall only become effective and binding upon full execution hereof by Landlord and Tenant and delivery of a signed copy
by Landlord to Tenant. 
  
 45.2 Marginal Headings, Etc. The
marginal headings, Table of Contents, lease summary sheet and titles to the sections of this Lease are not a part of the Lease and shall have no effect upon the construction or interpretation of any part hereof. 
  
 45.3 Choice of Law. This Lease shall be governed by and construed in
accordance with the laws of the Commonwealth of Virginia (without regard to the choice of law and/or conflict of law principles applicable in such Commonwealth). 
  
 45.4 Successors and Assigns. The covenants and conditions herein contained, subject to the provisions as to
assignment, inure to and bind the heirs, successors, executors, administrators and assigns of the parties hereto. 
  
 45.5 Recordation. Tenant shall not record this Lease or a memorandum hereof. 
  
 45.6 Quiet Possession. Upon Tenant’s paying the Base Rent and Additional Rent reserved hereunder and observing
and performing all of the covenants, conditions and provisions on Tenant’s part to be observed and performed hereunder, Tenant shall have quiet possession and enjoyment of the Premises for the Lease Term hereof, free from any disturbance or
molestation by Landlord, but in all events subject to all the provisions of this Lease. 
  
 45.7 Inability to Perform; Force Majeure. This Lease and the obligations of Tenant hereunder shall not be affected or impaired because either Landlord or Tenant is unable to fulfill any of its obligations
hereunder or is delayed in doing so, for any reason including, but not limited to, war, civil unrest, strike, labor troubles, unusually inclement weather, governmental delays, inability to procure services or materials despite reasonable efforts,
third party delays, acts of God, or any other cause(s) (which causes are referred to collectively herein as “Force Majeure”.) Lack of funds shall not be deemed a grounds of Force Majeure. 
  
 45.8 Partial Invalidity. Any provision of this Lease which shall prove
to be invalid, void, or illegal shall in no way affect, impair or invalidate any other provision hereof and such other provision(s) shall remain in full force and effect. 
  

 25 

 45.9 Cumulative Remedies. No remedy or election hereunder shall be deemed exclusive but shall,
whenever possible, be cumulative with all other remedies at law or in equity. 
  
 45.10 Entire Agreement. This Lease contains the entire agreement of the parties hereto and no representations, inducements, promises or agreements, oral or otherwise, between the parties, not embodied herein,
shall be of any force or effect. 
  
 45.11 Survival. All
indemnities set forth in this Lease shall survive the expiration or earlier termination of this Lease. 
  
 45.12 Time. Landlord and Tenant acknowledge that time is of the essence in the performance of any and all obligations, terms, and provisions of
this Lease. 
  
 45.13 Successors. All rights, remedies and
liabilities herein given to or imposed upon either of the parties hereto, shall extend to their respective heirs, executors, administrators, successors and assigns. This provision shall not be deemed to grant Tenant any right to assign this Lease or
to sublet the Premises. 
  
 45.14 No Partnership. Nothing
contained in this Lease shall be deemed or construed to create a partnership or joint venture of or between Landlord and Tenant, or to create any other relationship between the parties other than that of Landlord and Tenant. 
  
 45.15 No Representations by Landlord. Neither Landlord nor any
employee or agent of Landlord has made any representations or promises with respect to the Premises or the Building except as herein expressly set forth, and no rights, privileges, easements or licenses are granted to Tenant except as herein
expressly set forth. 
  
 45.16 Exhibits. It is agreed and
understood that any Exhibits referred to herein, and attached hereto, form an integral part of this Lease and are hereby incorporated by reference. 
  
 45.17 Pronouns. Feminine or neuter pronouns shall be substituted for those of the masculine form, and the plural shall be substituted for the
singular number, in any place or places herein in which the content may require such substitution or substitutions. Landlord and Tenant herein for convenience have been referred to in neuter form. 
  
 45.18 Captions. All section and paragraph captions herein are for the
convenience of the parties only, and neither limit nor amplify the provisions of this Lease. 
  
 45.19 Counterparts. This Lease may be executed in several counterparts, but all counterparts shall constitute one and the same legal document. 
  
 45.20 Examination of Lease. Submission of this Lease for examination or signature by Tenant shall not constitute
reservation of or option for Lease, and the same shall not be effective as a Lease or otherwise until execution and delivery by both Landlord and Tenant. 
  
 45.21 Interpretation. Although the printed provisions of this Lease were drawn by Landlord, this Lease shall not be construed for or against
Landlord or Tenant, but this Lease shall be interpreted in accordance with the general tenor of the language in an effort to reach the intended result. 
  
 45.22 Rule Against Perpetuities. In order to ensure the compliance of this Lease with any rule against perpetuities that may be in force in the
state in which the Premises are located, and without limiting or otherwise affecting either Landlord’s or Tenant’s obligations under this Lease, as stated in the other sections hereof, or modifying any other termination rights which may be
set forth herein, Landlord and Tenant agree that, irrespective of the reasons therefor (other than a Default by Tenant), in the event Tenant fails to take possession of the Premises and commence paying Base Rent and Additional Rent hereunder within
two (2) years after the date of execution of this Lease, then this Lease, and the obligations of the parties hereunder, shall be deemed to be null and void and of no further force and effect. Without affecting the specific timing requirements
otherwise applicable thereto under this Lease, any and all options granted to Tenant under this Lease (including, without limitation, expansion, renewal, right of first refusal, right of first offer, and like options) must be exercised by Tenant, if
at all, during the term or Renewal Terms of this Lease. 
  

 26 

 45.23 Resident Agent. Landlord’s resident agent for the service of any process, notice, order
or demand required or permitted by law to be served upon Landlord is Jacob A. Kemerow, Esquire, whose office address is 4921 Seminary Road, Suite 116, Alexandria, Virginia 22311. 
  

	46.	RULES AND REGULATIONS. 

  
 Tenant agrees to comply with the Rules and Regulations attached hereto as Exhibit “D”, and any future Rules and Regulations that, from
time to time, are promulgated by Landlord. 
  

	47.	WAIVER OF COUNTERCLAIM AND TRIAL BY
JURY. 

  
 LANDLORD AND TENANT WAIVE THEIR RIGHT TO TRIAL BY JURY
IN ANY ACTION, PROCEEDING OR COUNTERCLAIM BROUGHT BY EITHER OF THE
PARTIES HERETO AGAINST THE OTHER (EXCEPT FOR PERSONAL INJURY OR PROPERTY
DAMAGE) ON ANY MATTERS WHATSOEVER ARISING OUT OF OR IN ANY WAY
CONNECTED WITH THIS LEASE, THE RELATIONSHIP OF LANDLORD AND TENANT,
TENANT’S USE OF OR OCCUPANCY OF THE PREMISES, AND ANY EMERGENCY
STATUTORY OR ANY OTHER STATUTORY REMEDY. TENANT SHALL NOT INTERPOSE ANY
COUNTERCLAIM OR COUNTERCLAIMS OR CLAIMS FOR SET-OFF, RECOUPMENT OR DEDUCTION
OF BASE RENT OR ADDITIONAL RENT IN A SUMMARY PROCEEDING FOR
NONPAYMENT OF BASE RENT OR ADDITIONAL RENT OR OTHER ACTION OR SUMMARY
PROCEEDING BASED ON TERMINATION, HOLDOVER OR OTHER DEFAULT IN WHICH LANDLORD
SEEKS REPOSSESSION OF THE PREMISES FROM TENANT. 
  
 IN WITNESS WHEREOF, Landlord and Tenant have executed this Deed of Lease, or have caused this Deed of Lease to be executed on their respective behalves by
their duly authorized officers, as of the day and year first above written. 
  

													
	WITNESS/ATTEST:	 	 	 	LANDLORD:
			
	 	 	 	 	PLAZA AMERICA OFFICE DEVELOPMENT, LLC, a Delaware limited liability company
					
	 	 	 	 	 	 	By:	 	 Plaza Office Limited Partnership, Member

						
	 	 	 	 	 	 	 	 	 By:
	 	 Plaza America Development Corporation, its General Partner

						
	 	 	 	 	 	 	 	 	 By:
	 	 
	 	 	 	 	 	 	 	 	 	 	 Name:
	 	 
	 	 	 	 	 	 	 	 	 	 	 Title:
	 	 

  

											
	 	 	 	 	TENANT:	 	 
				
	 	 	 	 	 EMBARCADERO TECHNOLOGIES, INC., a ____________________ corporation
	 	 
					
	 	 	 	 	 By:
	 	 	 	(SEAL)
	 	 	 	 	 	 	 Name:
	 	 
	 	 	 	 	 	 	 Title:
	 	 

  

 27 

 EXHIBIT “A” 
  
 FLOOR PLAN 
  

 28 

 EXHIBIT “B” 
  
 SITE PLAN 
  

 29 

 EXHIBIT “C” 
  
 LANDLORD’S WORK 
  
 Landlord shall cause the following work (collectively, the “Landlord’s Work”) to be performed to the Premises: 
  

	 	1.	Paint the Premises with Building standard paint. 

  

	 	2.	Install Building standard carpet in the Premises. 

  

	 	3.	Construct sink area with running water, a counter with Building standard cabinets both above and below, remove the two existing half-height walls, and construct a demising wall in
the highlighted areas as shown on Exhibit ”A” to the Lease. 

  

 30 

 EXHIBIT “D” 
  
 RULES AND REGULATIONS 
  
 1. The sidewalks, halls, passages, exits, entrances, elevators and stairways of the Building shall not be obstructed by Tenant, its agents or employees or
used by any of them for any purpose other than for ingress to and egress from the Premises. The halls, passages, exits, entrances, elevators, and stairways are not for the general public, and Landlord shall in all cases retain the right to control
and prevent access thereto of all persons whose presence in the judgment of Landlord would be prejudicial to the safety, character, reputation and interests of the Building and its tenants, provided that nothing herein contained shall be construed
to prevent such access to persons with whom any tenant normally deals in the ordinary course of its business, unless such persons are engaged in illegal activities. 
  
 2. Except as set forth in the Lease, no sign, placard, picture, name, advertisement or notice, visible from the exterior of
the Premises shall be inscribed, painted, affixed or otherwise displayed by Tenant on any part of the Building without the prior written consent of Landlord. Landlord will adopt and furnish to Tenant general guidelines relating to signs inside the
Building on the office floors. Tenant agrees to conform to such guidelines, but may request approval of Landlord for modifications. All approved signs or lettering on doors shall be printed, painted, affixed or inscribed at the expense of Tenant by
a person approved by Landlord, which approval will not be unreasonably withheld. Material visible from outside the Building will not be permitted. 
  
 3. Tenant shall not allow a fire or bankruptcy sale or any auction to be held on the Premises or allow the Premises to be used for the storage of
merchandise held for sale to the general public. 
  
 4. Tenant
shall not use or permit the use of the Premises for lodging. No cooking shall be done or permitted by Tenant on the Premises, except the use of Underwriters’ Laboratory approved microwaves, toasters and equipment for brewing coffee, tea, hot
chocolate and similar beverages or other equipment or appliances shown on the Drawings and Specifications and approved by Landlord shall be permitted, provided that such use is in accordance with all applicable federal, state and city laws, codes
ordinances, rules and regulations. 
  
 5. Tenant shall not employ
any person or persons other than the janitor of Landlord for the purpose of cleaning the Premises, unless otherwise agreed to by Landlord in writing, such consent shall not be unreasonably withheld, conditioned or delayed. Except with the written
consent of Landlord, no person or persons other than those approved by Landlord shall be permitted to enter the Building for the purpose of cleaning the Premises. Tenant shall not cause or permit any unnecessary labor by reason of carelessness or
indifference in the preservation of good order and cleanliness, on the part of Tenant, its agents, employees or contractors. Janitor services will not be furnished on nights when rooms are occupied after 9:30 p.m. unless, by agreement in writing,
such service is extended to a later hour for specifically designated rooms. 
  
 6. Unless specified otherwise in the Lease, Landlord will furnish Tenant free of charge with two keys to each door lock in the Premises. Landlord may make a reasonable charge for additional keys. Tenant shall not
alter any lock or install a new or additional lock or any bolt on any door of the Premises without the prior written consent of Landlord, and Tenant shall in each such case shall furnish Landlord with a key for any such lock, exclusive of
Tenant’s vaults and safes, provided that such keys shall be safeguarded and protected by Landlord. Tenant, upon the expiration or termination of its tenancy, shall deliver to Landlord all keys to doors in the Building which shall have been
furnished to Tenant. 
  
 7. Landlord shall designate how all
office equipment, furniture, appliances and other large objects or property (“Equipment”) shall be moved in and/or out of the Building. The persons employed to move any Equipment in or out of the Building must be reasonably acceptable to
Landlord. Landlord will not be responsible for loss or damage to any such Equipment from any cause, and all damage done to the Building by moving or maintaining such Equipment shall be paid at the expense of Tenant. 
  

 31 

 8. Tenant shall not permit, use or keep in the Premises or the Building any kerosene, gasoline or
inflammable or combustible fluid or material other than limited quantities thereof reasonably necessary for the operation and maintenance of office equipment or for other general office uses, or, without Landlord’s prior written approval, use
any method of heating or air conditioning other than that supplied by Landlord. Tenant shall not use or keep or permit to be used or kept any foul obnoxious gas or substance in the Premises, or permit or suffer the Premises to be occupied or used in
a manner offensive or objectionable to Landlord or to other occupants of the Building by reason of noise, odors, or vibrations, or interfere in any way with other Building tenants or those having business therein. 
  
 9. Landlord reserves the right to exclude from the Building between the hours
of 6:00 p.m. and 7:00 a.m. and at all hours on Sundays, legal holidays and on Saturdays any invitee of Tenant. Landlord shall in no case be liable for damages for any error with regard to the admission to or exclusion from the Building of any
person. In the case of emergency, Landlord reserves the right to prevent access to the Building during the continuance of the same by such action as Landlord may deem appropriate, including closing and/or locking of doors. 
  
 10. The directory of the Building will be provided for the display of the
name and location of Tenants. Any additional name which Tenant shall desire to place upon said directory must first be approved by Landlord in writing and, if so approved, a charge will be made based upon Landlord’s actual cost therefor.

  
 11. No curtains, draperies, blinds, shutters, shades, screens
or other coverings, hangings or decorations shall be attached to, hung or placed in, or used in connection with any window of the Building without the prior written consent of Landlord, and such items shall be installed as instructed by Landlord.

  
 12. Tenant shall ensure that the doors of the Premises are
closed and locked, and that all water faucets, water apparatus and utilities are shut off before Tenant or Tenant’s employees leave the Premises at the end of the day, so as to prevent waste or damage, and for any default or carelessness in
this regard Tenant shall be responsible for any and all injuries and damages sustained by other tenants or occupants of the Building and/or Landlord. All tenants shall use good faith efforts to keep the doors to the Building corridors closed at all
times except for ingress and egress. 
  
 13. All Building
bathrooms, toilets, urinals, wash basins and other apparatus shall not be used for any purpose other than that for which they were constructed. The expense of any breakage, stoppage or damage resulting from the violation of this rule shall be borne
by the Tenant who, or whose agents, employees or invitees, shall have caused it. 
  
 14. Tenant shall not sell, nor shall Tenant permit the sale at retail, of newspapers, magazines, periodicals, theater tickets or any other goods or merchandise to the general public in or on the Premises, nor shall
Tenant carry on, or permit or allow any employee or other person to carry on, the business of stenography, typewriting or any similar business in or from the Premises for the service or accommodation of occupants of any other portion of the
Building, nor shall the Premises be used for manufacturing of any kind, or any business or activity other than that specifically provided for in Tenant’s Lease. 
  
 15. Hand trucks, delivery carts and other material-handling equipment shall not be used in any space or public halls of the
Building, except those equipped with rubber tires and side guards. No motorized vehicles of any kind shall be brought by Tenant into the Building. 
  
 16. Tenant agrees to coordinate all moving activity of office equipment and furniture in and out of the Building with Landlord or Landlord’s agent,
and to use the services of an insured professional moving company. 
  
 17. Tenant shall store all its trash and garbage within the Premises. No material shall be placed in the trash boxes, receptacles or the Common Areas. All garbage and refuse disposal shall be made only through entryways and elevators
provided for such purposes and at such times as Landlord shall designate. 
  

 32 

 18. Canvassing, soliciting, distribution of handbills, or any other written material peddling in the
Building are prohibited, and Tenant shall cooperate to prevent the same. 
  
 19. Tenant agrees to abide by all governmental and public utility company rules and regulations pertaining to thermostatic control of the temperature of the Premises. 
  
 20. Tenant agrees not to allow or keep any animals or pets of any kind on the
Premises, except “Assistance Dogs”. 
  
 21. No part of
the whole of any sidewalks, plaza areas, entrances, loading docks, passages, courts, elevators, vestibules, stairways, corridors, balconies or halls of the Building shall be obstructed or encumbered by any tenant or used for any purpose other than
that expressly provided for in the Lease. 
  
 22. No awnings or
other projections shall be attached to the outside walls, balconies or windows of the Building. No curtains, blinds, shades, or screens other than Building Standard window coverings, shall be attached to or hung in, or used in connection with, any
window or door of the space demised to any tenant. 
  
 23. No
tenant shall cause or permit any odors to emanate from the space demised to such tenant. 
  
 24. No tenant shall make, or permit to be made, any noises which may be heard outside of such tenant’s Premises or disturb or interfere with other tenants or occupants of the Building or neighboring buildings or
premises whether by the use of any musical instrument, radio, television set, or other audio device, unmusical noise, whistling, singing, or in any other way. Nothing shall be thrown out, or off, of any doors, windows, balconies or skylights or down
any passageways. 
  
 25. Landlord shall have the right to prohibit
any advertising by any tenant which, in Landlord’s opinion, tends to impair the reputation of the Building or its desirability as a building for offices, and upon notice from Landlord, such tenant shall refrain from or discontinue such
advertising. 
  
 26. All equipment and machinery belonging to any
tenant which causes noise, vibration or electrical interference that may be transmitted to the structure of the Building or to any space therein to such degree to be objectionable to Landlord and any tenant in the Building shall be installed and
maintained by each such tenant, at such tenant’s expense, on vibration eliminators or other devices sufficient to eliminate such noise or vibration. 
  
 27. No bicycles are permitted in the Building or to be attached or stored on any part of the Building’s rails, doors, balconies or other parts.

  
 28. Landlord may waive any one or more of these Rules and
Regulations for the benefit of any particular Building tenant or tenants, but no such waiver by Landlord shall be construed as a waiver of such Rules and Regulations in favor of any other Building tenant or tenants, nor prevent Landlord from
thereafter enforcing any such Rules and Regulations against any or all of the tenants of the Building. 
  
 29. These Rules and Regulations are in addition to, and shall not be construed to in any way modify or amend, in whole or in part, the terms, covenants,
agreements and conditions of any lease of any premises in the Building, including Tenant’s Lease. 
  
 30. Landlord reserves the right to make such other reasonable rules and regulations as in its judgment may from time to time be needed for the safety,
care, and cleanliness of the Building, and for the preservation of good order therein; provided the same (a) shall not diminish tenant’s rights under the Lease, (b) does not increase the financial burdens of Tenant, or (c) is not
inconsistent with the Lease. 
  

 33 

 EXHIBIT “E” 
  
 DECLARATION OF LEASE COMMENCEMENT 
  
 THIS DECLARATION is attached to and made a part of that certain Deed of Lease dated the _____ day of ________________,
_____, (the “Lease”) entered into by and between PLAZA AMERICA OFFICE DEVELOPMENT, LLC, a Delaware limited liability company (“Landlord”) and EMBARCADERO TECHNOLOGIES, INC., a __________________ corporation (“Tenant”).

  
 Landlord and Tenant are parties to the Lease. All capitalized
terms used herein shall have the same meaning as was ascribed to such terms in the Lease, unless otherwise indicated. 
  
 Landlord and Tenant do hereby declare that (a) the “Commencement Date” is hereby established to be ____________________, (b) the Rent
Commencement Date is ____________________ and (c) the Term of the Lease shall expire on ____________________. The Lease is in full force and effect as of the date hereof, Landlord has fulfilled all of its obligations under the Lease required to
be fulfilled by Landlord on or prior to such date with the exception of punch list items, and Tenant has no right of setoff against any rentals. 
  
 IN WITNESS WHEREOF Landlord and Tenant have executed this Declaration as of the ___ day of ________________, 20___. 
  

													
	WITNESS/ATTEST:	 	 	 	LANDLORD:
			
	 	 	 	 	PLAZA AMERICA OFFICE DEVELOPMENT, LLC, a Delaware limited liability company
				
	 	 	 	 	 By:
	 	Plaza Office Limited Partnership, Member
					
	 	 	 	 	 	 	 By:
	 	Plaza America Development Corporation, its General Partner
							
	 	 	 	 	 	 	 	 	 	 	By:	 	 
	 	 	 	 	 	 	 	 	 	 	 Name:
	 	 
	 	 	 	 	 	 	 	 	 	 	 Title:
	 	 

  

													
	 	 	 	 	TENANT:	 	 
	 	 	 	 	EMBARCADERO TECHNOLOGIES, INC., a
____________________ corporation	 	 
							
	 	 	 	 	 	 	By:	 	 	 	 	 	(SEAL)
	 	 	 	 	 	 	 Name:
	 	 	 	 
	 	 	 	 	 	 	 Title:
	 	 	 	 

  

 34 

 EXHIBIT “F” 
  
 FORM OF ESTOPPEL CERTIFICATE 
  

TO: _______________________________________________________________ 
  
 RE: Premises known as and located at 11710 Plaza America Drive, Reston, Virginia (the
“Building”) 
  
 The undersigned, Embarcadero
Technologies, Inc. (“Tenant”), does hereby certify to the Lender as follows: 
  
 1. Tenant is the tenant under that certain lease dated ____________________, between Tenant and ________________________, as landlord (“Landlord”), as amended, modified or supplemented by
________________________________________, leasing a portion of the Building (the “Premises”) as more particularly described in the said lease. Said lease, as so amended, modified or supplemented, is hereinafter referred to as the
“Lease”. 
  
 2. The Lease is in full force and effect
and, except as set forth above, has not been amended, modified or supplemented. 
  
 3. The Lease represents the entire agreement between Tenant and Landlord with respect to the leasing and occupancy of the Premises, and there are no other agreements or representations of any kind between Landlord and
Tenant with respect thereto. Without limiting the foregoing, Tenant does not have any rights of first refusal for additional space, options to increase or relocate its space or options to purchase the Premises or any interest therein, other than as
may be set forth in the Lease. 
  
 4. All obligations of Landlord
to be performed or complied with by Landlord through the date hereof have been fully performed and complied with including, without limitation, any obligations of Landlord to prepare the Premises for Tenant’s occupancy, and there exists no
default or condition, state of facts or event that, with the passing of time or the giving of notice, or both, would constitute a default by Landlord in the performance of its obligations under the Lease. 
  
 5. All obligations of Tenant to be performed or complied with by Tenant
through the date hereof have been fully performed and complied with and there exists no default or condition, state facts or event that, with the passing of time or the giving of notice, or both, would constitute a default by Landlord in the
performance of its obligations under the Lease. 
  
 6. The term of
the Lease commenced on ____________________, _____, and shall expire on ____________________, _____, unless sooner terminated in accordance with the terms of the Lease. Tenant has no rights to extend the term of the Lease except as set forth in the
Lease. 
  
 7. The current base monthly rent under the Lease is
$_______________ per month and has been paid for the period through ____________________, _____. All additional rent for monthly payments of Tenant’s Share of Operating Costs and Real Estate Taxes for the current fiscal year have been paid for
the period through ____________________, _____, and all other charges due under the Lease have been paid to date. Tenant has no claim for overpayment of additional rent for any period, prior to calendar year ______. 
  
 8. There are no existing offsets or defenses by Tenant to the payment of rent
and other charges payable by Tenant or otherwise to the enforcement by Landlord of the Lease. 
  
 9. Tenant has delivered a cash security deposit under the Lease. No other security has been given to Landlord under the Lease. The amount of the security deposit is
$                    . 
  
 10. Except as set forth below, there is no free rent period or any unexpired concession in or abatement of rent, and any construction, build-out,
improvements, alterations, or additions to the Premises required under the Lease have been fully completed. 

 11. Tenant is in sole possession of the Premises and has not assigned, sublet, pledged, mortgaged,
transferred or otherwise conveyed all or any portion of its interest in the Premises or the Lease. 
  
 12. Tenant has not filed, and has not received notice that any other person has filed, any actions against Tenant under the bankruptcy or insolvency laws
of the United States or any other state or territory of the United States. 
  
 13. Tenant understands and acknowledges that this certificate is delivered to, and shall be relied on by_________________, the Lender/Purchaser in connection with an extension of a loan financing/acquisition of
Landlord’s interest in the Building and the land on which it stands (the “Mortgaged Property”). 
  
 14. Tenant confirms and agrees that the Lease is and shall at all times be subject and subordinate to any mortgages or deeds of trust now or hereafter
affecting the Mortgaged Property, and any amendments, modifications, consolidations, substitutions, replacements, additions, renewals, extensions, or re-advances thereof. 
  
 15. All insurance required of Tenant by the Lease has been provided by Tenant and all premiums therefore have been paid.

  
 16. The address for notices to Tenant under the Lease is
correctly set forth in the Lease. 
  
 17. The person signing this
letter on behalf of Tenant is duly authorized by Tenant to do so on behalf of Tenant. 
  
 18. Tenant agrees to promptly provide the Lender at its offices at ____________________________________________________________, Attention: _____________, with copies of any notices of default given by or received by
Tenant with respect to the Lease and\or the Premises. 
  

					
	TENANT:
	EMBARCADERO TECHNOLOGIES, INC., a
__________________ corporation
			
	 By:
	 	 	 	(SEAL)
	 Name:
	 	 
	 Title:
	 	 

  

 36 

 EXHIBIT “G” 
  
 FORM OF LETTER OF CREDIT 
  
 [Insert name and address of issuing bank] 
  
 [Insert date] 
  
 [Insert name and address of owner] 
  

Dear Sir: 
  
 At the request and for the account of [insert name of tenant] located [insert address of tenant] (hereinafter called “Applicant”), we hereby establish our Irrevocable Letter of
Credit No. [insert number] in your favor and authorize you to draw on us up to the aggregate amount of [insert amount of letter of credit], available by your draft(s) at sight drawn on us and accompanied by the following:

  
 A written statement by any managing member, officer or general partner of
___________________________________, or any managing member, officer or general partner of its management agent, that: 
  

	 	(i)	“Applicant is in default under that certain lease, dated as of [insert date of lease] (the “Lease”) between ________________ (“Landlord”), as
landlord, and Applicant, as tenant”; or 

  

	 	(ii)	“Beneficiary is drawing under Irrevocable Letter of Credit No. [insert number] in accordance with the Lease between Applicant and Beneficiary”; or

  

	 	(iii)	“Applicant has failed to deliver timely a renewal Letter of Credit as provided in the Lease.” 

  
 This Irrevocable Letter of Credit will be duly honored by us at sight upon delivery of the statement set forth above without inquiry as to
the accuracy of such statement and regardless of whether Applicant disputes the content of such statement. 
  
 We hereby engage with you that all drafts drawn under and in compliance with the terms of this Irrevocable Letter of Credit will be duly honored by us if presented at [insert address of issuing bank] no
later than [insert expiration date of Letter of Credit], it being a condition of this Irrevocable Letter of Credit that it shall be automatically extended for periods of at least one year from the present and each future expiration
date unless, at least thirty (30) days prior to the relevant expiration date, we notify you, by certified mail, return receipt requested, that we elect not to extend this Irrevocable Letter of Credit for any additional period. 
  
 This Irrevocable Letter of Credit is transferable at no charge to any transferee of Landlord
upon notice to the undersigned from you and such transferee. 
  
 This Irrevocable
Letter of Credit is subject to the Uniform Customs and Practices for Documentary Credits (1993-Rev) International Chamber of Commerce Publication #500. 
  

	
	Sincerely yours,
	
	  
	 [Insert authorized signature]

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