Document:

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

EXHIBIT 10.22M

 

THIRTEENTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This THIRTEENTH Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below (the “Amendment Effective Date”).  CSG and Customer entered into a certain CSG Master Subscriber Management Agreement (CSG document #2501940) effective March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following:

 

	
1.
	
Customer desires to utilize the services of CSG’s Professional Services Group to design, develop, and implement a solution that will notify and provide additional contract details to Customer’s Customer Account Executives using ACSR® Order Workflow.

 

	
2.
	
As of the Amendment Effective Date, Schedule F, Section IV. Ancillary Products and Services, Subsection A. titled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services,” is hereby amended to add a new Subsection 6. titled “CSG Contract Service Integration Solution,” as follows:

	

	

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
6.CSG Contract Service Integration Solution (Note 1)
	
 
	
 

	
a)Production Support and Maintenance Fee (Note 2) (Note 3)
	
*******
	
$*,***.**

	
b)Application hosting (Note 4)
	
*******
	
$*,***.**

Notes pertaining to Section 6 titled “CSG Contract Service Integration Solution” in the above table:

Note 1: Design, development and implementation services and lead times will be set forth in a mutually agreeable Statement of Work.

Note 2: Production support will commence after the deployment of the Contract Service Integration Solution to production.  Production support is limited to ******-***** (**) ***** *** *****.  In the event usage of the production support exceeds ******-***** (**) *****, such usage shall be subject to additional fees which will be invoiced for hours in excess of this ******* limit and will be set forth in a separate Statement of Work or Letter of Authorization as appropriate.

Note 3: The ******* Production Support and Maintenance fee covers post deployment support, including answering functional questions and resolving Customer reported concerns.  CSG will be responsible for resolution of Contract Service Integration Solution defects.  Future enhancements are not included as part of the Contract Service Integration Solution production support and maintenance; therefore, any request for changes thereto must be set forth in a mutually agreeable Statement of Work.  Future enhancements include, but are not limited to, changing the solution to operate with systems other than ACSR®.  Production support and maintenance is provided for production issues only and does not include pre-release testing, or any changes to the Contract Service Integration Solution required by the use of new features, functions, products, or substantive configuration changes.

Note 4: The application hosting fees contemplate **** (*) ******* and *** (*) ******** *******.  If volumes warrant additional *******, the hosting fee will be re-evaluated.  Multiple load balanced ******* are assumed to be required to handle the volume.  A ******* ******** and **** *********** will be utilized to ********* *******.  Neither this architecture nor the Contract Service Integration Solution are subject to current CSG SLAs.  Support is available **/* for the Contract Service Integration Solution.

 

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

Exhibit 10.22M

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By:  /s/ Jeur Abein
	
 

By:  /s/ Peter E Kalan

	
 

Name: Jeur Abein 
	
 

Name:  Peter E. Kalan

	
 

Title:  Senior Vice President Procurement
	
 

Title:  President & CEO

	
 

Date:  11/6/2014
	
 

Date:  November 5, 2014Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.23AM

 

 

FORTY-SEVENTH AMENDMENT

TO THE

CSG MaSTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

DISH NETWORK L.L.C.

 

 

This FORTY-seventh AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a Colorado limited liability company (“Customer”).  This Amendment shall be effective as of the date last signed below (the “Effective Date”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656) effective as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree as follows as of the Effective Date:

 

	
1.
	
Certain Products have been implemented pursuant to SOW #2506774, CPPM-040 – Prin Level Event Royalty/Usage Summary report, and pursuant to SOW #2508144, CPSD-056 – Lockbox Accepted report.  As a result, the CPPM-040 - Prin Level Event Royalty/Usage Summary report and the CPSD-056 - Lockbox Accepted report, are hereby added to the table set forth in Attachment 1 to Exhibit B-1(a) of the Agreement.

 

	
2.
	
CSG and Customer agree that CSG is no longer required to provide and Customer no longer wishes to use the “CTD Display” daily data extract (“DDE”) or the “Memo Account Deletes” monthly data extract (“MDE”) as of January 1, 2015.  As a result, all references to “CDT Display” DDE and “Memo Account Deletes” MDE are hereby deleted from the Agreement.

 

	
3.
	
CSG and Customer agree to AMEND  SCHEDULE F, FEES, CSG SERVICES, of the Agreement, Section I. Processing, Subsection C. entitled “Listing of Products and Services to be provided to Customer by CSG in consideration of the Monthly Processing Fee,” by deleting in its entirety item 10, as previously amended by the Fortieth Amendment, and replace it with the following item 10:

 

10.  The recurring fee associated with one CCS monthly data extract (“MDE”) or daily data extract (“DDE”) that includes:

 

			
	
#
	
Name
	
MDE or DDE

	
1
	
********** ****** ****
	
DDE

	
2
	
***** ****** ****
	
DDE

	
3
	
********* ****** ****
	
DDE

	
4
	
***** ****
	
DDE

	
5
	
******* **** ****
	
DDE

	
6
	
******** ****
	
DDE

	
7
	
********* ****
	
DDE

	
8
	
******** ********* ****** ****
	
DDE

	
9
	
**** ***** ****
	
DDE

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

Exhibit 10.23AM

 

			
	
#
	
Name
	
MDE or DDE

	
10
	
********** *******
	
DDE

	
11
	
***
	
DDE

	
12
	
*************
	
DDE

	
13
	
**** ***** **
	
DDE

	
14
	
******* **
	
DDE

	
15
	
******** ********
	
DDE

	
16
	
*** ***********
	
DDE

	
17
	
********
	
DDE

	
18
	
********************
	
DDE

	
19
	
*** *****
	
DDE

	
20
	
**********
	
DDE

	
21
	
********** *******
	
DDE

	
22
	
*** ********
	
DDE

	
23
	
******
	
DDE

	
24
	
*** ******
	
DDE

	
25
	
*** ******
	
DDE

	
26
	
****-*** ******
	
DDE

	
27
	
****-*** ******
	
DDE

	
28
	
****-*** ******
	
DDE

	
29
	
****-*** ******
	
DDE

	
30
	
****-*** ******
	
DDE

	
31
	
****-*** ******
	
DDE

	
32
	
****-*** ******
	
DDE

	
33
	
****-*** ******
	
DDE

	
34
	
****-*** ******
	
DDE

	
35
	
******* - ****** *** ****  
	
DDE

	
36
	
******* **** ** ******
	
DDE

	
37
	
****-*** ******
	
MDE

	
38
	
******* - ****-*** ******
	
MDE

	
39
	
*****-*** ******** 
	
DDE

	
40
	
****
	
DDE

	
41
	
*****
	
DDE

	
42
	
***
	
DDE

	
43
	
***
	
DDE

	
44
	
***-**** ****-*** ******* *******
	
MDE

	
45
	
***-**** ****-*** ******* ****** *******
	
MDE

	
46
	
******* *******
	
DDE

	
47
	
**** ***** ******* *** **** ****** *******
	
DDE

	
48
	
*** ******** 
	
DDE

	
49
	
******** **********  
	
DDE 

	
50
	
*** *****
	
DDE

	
51
	
******* - ******* ******* ****
	
MDE

	
52
	
******* - ****-*** ******  
	
MDE

	
53
	
******* - *** ******** *****  
	
MDE

 

Refer to Section I.E.4 under CSG SERVICES for the applicable fees associated with any additional CCS MDEs or DDEs in excess of one, as well as data extract refreshes and updates, that will be billed separately.

 

	
4.
	
CSG and Customer further agree, SCHEDULE F, FEES, CSG SERVICES, of the Agreement, Section I. Processing, Subsection E. entitled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data Services,” Note 2 is hereby deleted and replaced with the following Note 2: 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

Exhibit 10.23AM

 

 

Note 2.  The recurring fee in relation to *** (*) CCS daily data extract has been included in the Monthly Processing Fee.  In the event that Customer requests an existing MDE or DDE (as listed in Section I.C. under CSG SERVICES, item 10) be replaced by a net new MDE or DDE, each request will be reviewed by CSG on a case by case basis.  If CSG agrees to replace the existing MDE or DDE with the new MDE or DDE, the existing MDE or DDE will be turned off upon delivery of the new MDE or DDE.  If CSG does not agree to replace an existing MDE or DDE, the charges as specified in item 4.e in Section I.E. under CSG SERVICES will be applied as “Recurring, per data extract, per Active Subscriber as calculated at month end.”  As a result, the table below represents MDEs or DDEs which have been turned off by CSG and are no longer used by Customer.  CSG and Customer may agree to replace these with mutually agreed MDEs or DDEs covered by the Monthly Processing Fee.

 

			
	
#
	
Name
	
MDE or DDE

	
1
	
**** ******* *******
	
MDE

	
2
	
*** *******
	
DDE

 

	
5.
	
CSG and Customer agree that CSG is no longer required to provide and Customer no longer wishes to use the Recurring Memo Daily Data Extract service effective January 1, 2015.  As a result, CSG and Customer agree to delete the Service from the Agreement.  Therefore, SCHEDULE F, FEES, CSG SERVICES, of the Agreement, Section I.E.4 Subsection e) entitled “Data Extracts” item for “Recurring Memo Daily Data Extract” shall be hereby deleted in its entirety.  

 

	
6. 
	
(a) Pursuant to the Forty-First Amendment to the Agreement, dated March 4, 2014 (Document #2504666), a financial snapshot report (CPSM-318) and ***** (*) associated tables in CSG Vantage® (the “Financial Forecaster Light in CSG Vantage”) and pursuant to the SOW to the Agreement, dated September 2, 2014 (Document #2507842), a daily snapshot report (CPSM-308) and ***** (*) associated tables in CSG Vantage were added to the Agreement.  Therefore, Note 1 of SCHEDULE F, “FEES,” CSG SERVICES, of the Agreement, Section XIII, entitled “Financial Forecaster in CSG Vantage” is hereby deleted in its entirety and replaced with the following:

 

Note 1.  Includes the delivery of the CPSM-318 daily snapshot report in Vantage Plus and ***** (*) associated tables in CSG Vantage, as well as, the delivery of the CPSM-308 daily snapshot report in Vantage Plus and ***** (*) associated tables in CSG Vantage.

 

	
(b)
	
SCHEDULE A, “Services,” of the Agreement is hereby AMENDED to add the following as a new Attachment 2 to Exhibit A-5:

 

Attachment 2 to Exhibit A-5

Financial Forecaster Light in CSG Vantage

 

			
	
Report #
	
Report Description
	
Vantage Tables

 

	
****-***
	
Daily report of the Monthly Financial Summary report
	
**_***_**_****_***_*

**_***_***_*******_*

**_***_**_***_***_*

**_***_**_****_*

**_***_**_****_***_***_*

**_***_**_****_****_****_*

**_***_**_***_****_*

**_***_**_***_****_****_*

 

	
****-***
	
Daily report of the Monthly Earned/Unearned Revenue report
	
**_***_*******_******_*

**_***_*******_***_***_*

**_***_******_***_****_*

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

Exhibit 10.23AM

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

 

		
	
DISH NETWORK L.L.C. 
	
CSG SYSTEMS, INC. 

	
 

 

By: /s/ John W Swieringa
	
 

 

By:  /s/ Joseph T Ruble

	
 

Name: John W. Swieringa 
	
 

Name:  Joseph T. Ruble

	
 

Title:  Senior Vice President and Chief Information

           Officer
	
 

Title:  EVP, CAO & General Counsel

	
 

Date:  Dec 18, 2014
	
 

Date:  18 Dec 2014

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