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                                                                   EXHIBIT 10.64

                              AMENDED AND RESTATED
                                GENERAL AGREEMENT
                           CONTRACT NO. LNM00NMJW1200

        This Amended and Restated General Agreement ("Agreement") is made and is
effective as of October 1, 1999 (the "Amended Effective Date"), by and between
Western Wireless Corporation, a Washington corporation, with offices located at
3650 131st Avenue SE, Suite 400, Bellevue, WA 98006 ("Customer"), and Lucent
Technologies Inc., a Delaware corporation with offices located at 600 Mountain
Avenue, Murray Hill, New Jersey, 07974 ("Seller", and together with customer,
the "Parties").

                                    RECITALS:

A.      Customer is the holder of cellular services licenses to build and
operate cellular systems, which licenses have been issued by the Federal
Communications Commission.

B.      Customer and Seller entered into a General Agreement effective as of
January 1, 1996 pursuant to which Seller provides cellular Products, Licensed
Materials and Services (as such terms are defined herein) to Customer. Effective
January 1, 1998, Customer and Seller entered into Amendment No. 1 to the General
Agreement. For the purposes hereof, the General Agreement and the First
Amendment to the General Agreement are hereinafter referred to collectively as
the "Existing Contract".

C.      The Parties desire to amend and restate the Existing Contract to provide
for, among other things, the implementation of a new pricing structure for
Seller's Products, Licensed Materials and Services and to include provisions
relating to Customer's purchase said Products, Licensed Materials and Services
commencing on the Amended Effective date.

NOW THEREFORE, in consideration of the mutual promises and covenants herein
contained, the Parties hereby agree that the Existing Contract will be and
hereby is amended and restated in its entirety to read as follows.

                                  1. ARTICLE I

                GENERAL PROVISIONS APPLICABLE TO ENTIRE AGREEMENT

1.1     HEADINGS AND DEFINITIONS

        All headings used in this Agreement are inserted for convenience only
and are not intended to affect the meaning or interpretation of this Agreement
or any clause. For the purpose of this Agreement, the following definitions will
apply:

        "Advertising" means all advertising, sales promotion, press releases,
        and other publicity matters relating to performance under this
        Agreement;

        "Affiliate" of a corporation means its Subsidiaries, any company of
        which it is a Subsidiary, and other Subsidiaries of such company. For
        purposes of this Agreement, the meaning of "Affiliate" shall not

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        include any company or subsidiary which is a manufacturer of
        telecommunication products in direct competition with Seller;

        "Annual Release Maintenance Fee (ARMF)" means those recurring annual
        fees of the Seller, invoiced annually in January and based upon the
        number of ECPs installed at the time the invoice is issued, full payment
        of which entitles the Customer to receive all core features in standard
        software releases (including System Software Updates), software
        enhancements and software upgrades applicable to Products (but not
        including Optional Features) which will be made available to Customer
        when made generally available by Seller to its customers during the
        period for which the fees were paid;

        "Buyer Company" means an entity described in Attachment B to this
        Agreement;

        "CDX" shall mean Compact Digital Exchange;

        "Candidate Software Features" means those software features planned for
        future releases, but not yet developed, nor assured of being developed
        and released;

        "Cell Site Equipment" shall mean control equipment, radio equipment and
        filter equipment contained within a cell site and such other equipment
        as is sold by Seller generally to its customers and which is contained
        in a cell site;

        "Customer Price List" means Seller's published "Network Wireless Systems
        Price Reference Guide" or other price notification releases furnished by
        Seller generally to its customers for the purpose of communicating
        Seller's prices or pricing related information to Customer; however,
        this does not include firm price quotations;

        "Delivery Date" means the date required under this Agreement or the
        applicable purchase order by which all deliverables are to be delivered
        to the destination specified in the purchase order;

        "Designated Processor" means the Product for which the licenses to use
        Licensed Materials are initially granted;

        "DCS" means Seller's Autoplex digital cellular switch;

        "Firmware" means a combination of (i) hardware and (ii) Software
        represented by a pattern of bits contained in such hardware;

        "Fit" means physical size or mounting arrangement (e.g., electrical or
        mechanical connections);

        "Form" means physical shape;

        "Franchise Area" means an area for which the Federal Communications
        Commission has granted a permit to construct and/or license to operate a
        cellular mobile telecommunications system;

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        "Function" means the operation a Product performs, including Product
        features;

        "Force Majeure" means fires, strikes, riots, embargoes, explosions,
        earthquakes, floods, wars, water, the elements, serious labor disputes,
        government requirements, civil or military authorities, acts of God or
        by the public enemy, inability to secure raw materials or transportation
        facilities as a result of industry-wide shortages , acts or omissions of
        carriers or suppliers, or other causes beyond a party's control whether
        or not similar to the foregoing;

        "Hazardous Material" means material designated as a "hazardous chemical
        substance or mixture" by the Administrator, pursuant to Section 6 of the
        Toxic Substance Control Act, a "hazardous material" as defined in the
        Hazardous Materials Transportation Act (49 U.S.C. 1801, et seq.), or a
        "hazardous substance" as defined in the Occupational Safety and Health
        Act Hazard Communication Standard (29 CFR 1910.1200) or as defined in
        the Comprehensive Governmental Response, Compensation and Liability Act
        (42 U.S.C. 9601(14);

        "In Revenue Service" means use of a Product, or any part thereof for
        commercial service to Customer's subscribers, whether or not revenue is
        actually being generated; provided, however, that the System, Product or
        item of Software shall not be considered to be In Revenue Service if it
        is being utilized exclusively for testing or training purposes;

        "Information" means all documentation and technical and business
        information in whatever form recorded, which a party may furnish under,
        or has furnished in contemplation of, this Agreement;

        "Initial Operations Date" means, as to a System, the agreed upon date by
        which Seller shall complete its delivery and installation of such
        System;

        "Licensed Materials" means the Software and Related Documentation for
        which licenses are granted by Seller under this Agreement; no Source
        Code versions of Software are included in Licensed Materials;

        "MSC" means a mobile switching center and usually consists of an ECP,
        IMS OMP and at least one (1) DCS;

        "OMP" means Seller's operations management platform;

        "Optional Features" means software features for Products available to
        Seller's customers on an optional, separate fee basis;

        "Product" means any systems, equipment, and parts thereof, other than
        Turnkey Items, that Seller or its Affiliates may hereafter manufacture,
        or have manufactured, and make generally available to its customers, but
        the term does not mean Software whether or not such Software is part of
        Firmware, but the term does include hardware that is part of Firmware;

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        "Product Manufacturing Information" means manufacturing drawings and
        specifications of raw materials and components, including part
        manufacturing drawings and specifications covering special tooling and
        the operation thereof, and a detailed list of all commercially available
        parts and components purchased by Seller on the open market disclosing
        the part number, name and location of the supplier, and price lists;

        "Quality Management Tools" means Seller-furnished Software not necessary
        for operation of Products furnished under this Agreement but useful in
        the management of a wireless telecommunications system. Unless otherwise
        specifically agreed by the parties, Seller does not furnish under this
        Agreement such Software or the computer processor necessary for Use of
        the Software;

        "Related Documentation" means materials useful in connection with
        Software, such as, but not limited to, flow charts, logic diagrams,
        program descriptions, and Specifications. No Source Code versions of
        Software are included in Related Documentation;

        "Related Operator" means an entity (other than Customer) offering
        wireless telecommunications services to the public and which, for
        purposes of furnishing such services, has an agreement with Customer
        pursuant to which Customer resells to or shares with such operator
        capacity on a System, as for example, when the Related Operator's cell
        site or DCS equipment is interconnected with Customer's MSC Products; or
        when Customer's cell site equipment is interconnected with a Related
        Operator's MSC Products;

        "Repair Parts" means new, remanufactured, reconditioned, refurbished, or
        functionally equivalent parts for the maintenance, replacement, and
        repair of Products sold pursuant to this Agreement;

        "Seller's Manufactured Product" means a Product manufactured by Seller
        or purchased by it pursuant to its procurement specifications including
        all components of such Products, which components are purchased by
        Seller and become an integral part of such Products;

        "Services" means all performance of work for the Customer hereunder and
        includes: (1) engineering Services such as preparation of equipment
        Specifications, preparation and updating of office records, and
        preparation of a summary of material not specifically itemized in the
        applicable purchase order; (2) installation Services such as
        installation, equipment removal, and cable mining; and (3) other
        Services such as maintenance and repair. Services do not include Turnkey
        Services;

        "Software" means all software necessary for the use, operation or
        maintenance of the Products and System, and includes computer programs
        consisting of a set of logical instructions and tables of information
        which guide the functioning of a processor; such programs may be
        contained in any medium whatsoever, including hardware containing a
        pattern of bits representing such programs, but the term "Software" does
        not mean or include such medium;

        "Source Code" means any version of Software incorporating high-level or
        assembly language that generally is not directly executable by a
        processor. Except as may be expressly provided, this Agreement does not
        require Seller to furnish any Source Code;

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        "Specifications" means the specifications and performance standards of
        the Products and Software furnished by Seller or its vendors hereunder,
        or as set forth in any other document published by Seller (other than
        Customer brochures or test results) and made generally available which
        contains technical specifications or performance standards for the
        Products and Software; provided, however, that no future specifications
        or performance standards shall reduce, diminish or otherwise adversely
        impact the specifications and performance standards applied to
        previously delivered Products and Software;

        "Standard Charges" means Seller's applicable rates and charges for labor
        and/or materials as determined from the Customer Price List or other
        pricing information provided to Customer, less any discounts applicable
        thereto;

        "Start Date" means, as to a System installation project, the date upon
        which Seller has received Customer's written notice that Customer has
        performed all Customer responsibilities and furnished all necessary
        items required prior to Seller's commencement of installation of the MSC
        for the System;

        "Statement of Work" (SOW) means the detailed description of the actual
        Services to be performed which includes the expected completion date of
        such Services.

        "Subsidiary" of a company means a corporation, partnership, limited
        liability company or other entity, the majority of whose shares or other
        securities or ownership interests entitled to vote for election of
        directors or similar officers is now or hereafter owned or controlled by
        such company either directly or indirectly; but any such entity shall be
        deemed to be a Subsidiary of such company only as long as such ownership
        or control exists;

        "Support Services" means those services offered by Seller to its
        customers that include retrofit support, technical and troubleshooting
        assistance, and emergency recovery expertise;

        "System" means an integrated cellular telecommunications system and all
        expansions thereof, that includes Products and Licensed Materials and
        which, in addition to the Specifications applicable to such Products and
        Licensed Materials, may be subject to separate Specifications of system
        performance or system functionality, including all Products, Licensed
        Materials and Services purchased hereunder relating to such System;

        "System Software Update" means a reissued version or partial update of
        an existing Software generic release (e.g., Release 3.1 following
        Release 3.0), containing one or more of the following, in any
        combination, (i) infrastructure changes, (ii) improvements in basic call
        processing capabilities, as well as basic system operation and
        maintenance, and (iii) changes to maintain compatibility between a new
        system release and features existing in a prior system release (when
        initially introduced, a new system release may not always be fully
        compatible with features available immediately prior to such release),
        (iv) a platform for Optional Features, and (v) consolidations of
        periodic fixes and overwrites;

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        "Territory" means the 50 states of the United States plus the District
        of Columbia and Canada;

        "Turnkey Item" means a good or product or a partial assembly of goods or
        products furnished and, perhaps, installed by Seller as part of a
        Turnkey Service but not furnished by Seller pursuant to this Agreement.
        A Turnkey Item is not a Vendor Item or a Product as described in this
        Agreement;

        "Turnkey Services" means items and activities normally the
        responsibility of the Customer under this Agreement, which may include,
        project management, field coordination, construction, optimization, and
        system testing. Turnkey Services do not include, and are separate from,
        Seller's normal engineering and installation Services;

        "Use" with respect to Licensed Materials means loading the Licensed
        Materials, or any portion thereof, into a processor for execution of the
        instructions and tables contained in such Licensed Materials;

        "Vendor Item" means a Product or partial assembly of Products furnished
        by Seller but neither manufactured by Seller (or integrated by Seller
        into its Products during the manufacturing process) nor purchased by
        Seller pursuant to its procurement specifications. A Vendor Item is not
        a Turnkey Item; and

        "Warranty Period" means the period of time listed in the respective
        WARRANTY clauses which, unless otherwise stated, commences on the date
        of shipment, or if installed by Seller on acceptance by Customer or
        thirty (30) days from the date Seller submits its notice of completion
        of its installation, whichever is sooner, and for Services, commences on
        the date the Service is completed.

        Unless the context otherwise requires, the terms defined in this Section
        1.1 shall have the meanings herein specified for all purposes of this
        Agreement, applicable to both the singular and plural forms of any of
        the terms defined herein. When a reference is made in this Agreement to
        a Section, such reference shall be to a Section of this Agreement unless
        otherwise indicated. The headings contained in this Agreement are for
        reference purposes only and shall not affect in any way the
        construction, meaning or interpretation of this Agreement. Whenever the
        words "include," "includes" or "including" are used in this Agreement,
        they shall be deemed to be followed by the words "without limitation."
        The use of any gender herein shall be deemed to include the neuter,
        masculine and feminine genders wherever necessary or appropriate.

1.2     TERM OF AGREEMENT

        The term of this Agreement shall commence on the Amended Effective Date,
October 1, 1999, and shall continue in effect for a period of three (3) years
("Term") unless earlier terminated in accordance with the terms and conditions
hereof, or unless extended by the mutual written consent of the Parties hereto,
and it shall supersede and replace all terms and conditions set forth in the
Existing Contract commencing on the Amended Effective Date. This Agreement shall
not affect the rights or obligations of either Party regarding any purchase
order issued by Customer prior to the Amended Effective Date.

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1.3     SCOPE

        Customer shall have the right to purchase, and Seller shall be obligated
to sell, as ordered by Customer during the Term, Products, Licensed Materials
and Services and the terms and conditions of this Agreement shall apply to all
such transactions in which Seller furnishes Products, Licensed Materials, or
Services to Customer for Customer's own internal use in the Territory and use
for the benefit of Buyer Companies and Related Operators in the Territory as
provided herein. As a matter of clarification, and notwithstanding the
immediately succeeding paragraph, the terms and conditions of this Agreement do
not cover Seller's Products, Licensed Materials or Services for personal
communications network systems or cellular digital packet data systems.
Purchases of such items shall be subject to separate written agreement or
amendment to this Agreement, as mutually agreed by the Parties. Turnkey Services
to be performed by Seller, if any, and/or Turnkey Items to be obtained by Seller
for Customer, if any, shall be subject to separate agreement of the Parties. To
the extent that any terms and conditions in any other Article of the Agreement
conflict with the provisions of this Article 1.3, such terms and conditions
supersede such conflicting provisions of this Article 1.3.

        Seller agrees that Seller will maintain and from time to time furnish to
Customer a copy of Seller's Customer Price List.

        The Buyer Company which is the end user of the Product, Licensed
Materials or Services furnished hereunder shall be considered "Customer" for all
purposes under this Agreement except placing the purchase order and payment.
Western Wireless Corporation ("WWC") shall be considered "Customer" for purposes
of placing the purchase order and payment. In addition, WWC shall be considered
"Customer" for purposes of passage of title and risk of loss with regard to
Products and Licensed Materials which are delivered to WWC. Seller agrees to
look first to WWC for all payments which become due hereunder for purchase
prices, interest on late payments and cancellation charges, but the Buyer
Company, if any, having received the Products, Licensed Materials and/or
Services to which particular payments relate, shall be jointly and severally
liable therefor. The entity which is the end user of the Products, Licensed
Materials or Services furnished hereunder shall have and may enforce against
Seller all of the rights, benefits and obligations contained herein (including
warranty claims), and all rights and claims (except claims for payment) or
defenses Seller has or may acquire against such entity shall be asserted solely
against such entity which has received such Products, Licensed Materials or
Services; provided, however, that in the event of a disputed claim for payment
hereunder, WWC will (i) do whatever is reasonably necessary to help resolve such
a claim and (ii) make the disputed payments to Seller (including any interest on
late payments with respect thereto) if and when such claim is ultimately
resolved in favor of Seller. WWC shall have the right to enforce or assert on
behalf of itself or the Buyer Company for whose benefit the purchase order was
placed any right, claim or defense available to it or to such Buyer Company, in
its sole discretion.

        Products and Licensed Materials furnished under this Agreement are
furnished for use in connection with Customer's wireless telecommunications
business in the Franchise Areas in which WWC and the Buyer Companies are
authorized to provide wireless telecommunications services to the public. In
addition, Products and Licensed Materials may be purchased under this Agreement
for use in providing a Related Operator's wireless telecommunications services
to the public, whether or not such services will be provided in one of such
Franchise Areas of WWC or a Buyer Company, provided that such purchased item(s)
will be interconnected with a Seller-furnished System in one of such Franchise
Areas licensed to WWC or a Buyer Company. Unless otherwise agreed by Seller in
writing, WWC shall be deemed the "Customer" under this Agreement with respect to
all such purchases for the benefit of a Related Operator, and as such shall have
all rights and obligations of Customer, including the obligation to pay for all
such purchased items.

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        Except as expressly provided herein for resale to Buyer Companies, items
furnished under this Agreement are not furnished for resale. However, Customer
may resell Products after internal use and make incidental sales of unused
Products. Licensed Materials, whether or not integral to the operation or
embodied in Products, may be transferred if and only to the extent expressly
provided in the Software-specific provisions of this Agreement. Nothing in this
paragraph shall be deemed to bar arrangements between Customers and Related
Operators in which capacity on the systems of either or both are shared, so long
as such arrangements do not involve prohibited resale, sublicenses or other
transfers of Products and/or licenses of Licensed Materials.

        All Products and Licensed Materials purchased by Customer hereunder,
other than Products purchased for repair and maintenance purposes, shall be new.
For purposes of this paragraph "new" shall mean Products and Licensed Materials
which have not been used In Revenue Service or for training or extended testing.

1.4     PURCHASE COMMITMENTS AND ASSOCIATED PRICING STRUCTURE

[ * ]

1.5     ADDITIONS TO PRODUCTS AND SERVICES

        The parties contemplate that Customer will wish to obtain additional
Products, Licensed Materials and Services offered by Seller, which Products are
not currently included in the discount pricing structure set forth in Section
1.4 above. Seller commits to work with Customer to include future cellular
Products in the discount pricing structure after a Product enters the First
Office Application (FOA) stage. Purchase orders for such additional items
received by Seller during the Term shall be received and accepted subject to the
terms and conditions hereof. The following Attachments are incorporated hereto
and made a part hereof: Attachment A, Wireless Swapout and Growth Proposal,
Attachment B, Buyer Companies, Attachment C, Rural Swapout/New Market Coverage
POPS, and Attachment D, Lucent Co-Marketing Terms and Conditions. In addition,
the Parties agree to negotiate in good faith the terms and conditions applicable
to Customer's purchase of Seller's Voice Messaging Products and Services within
thirty (30) days of execution of this Agreement. When the terms and conditions
applicable to Voice Messaging Products and Services are agreed, they shall be
incorporated herein as Attachment E. If there are any inconsistencies between
the terms of the Agreement and the terms of any Attachment, the terms of the
Agreement shall be controlling and supersede the terms of the Attachment;
provided, however, that the parties agree that the terms of Attachment D and
Attachment E shall be controlling in the event of any inconsistencies related to
such Attachments.

1.6     OPTIONAL SERVICES

        During the Term, Customer may, at its option, purchase the professional
services outlined in Seller's Wireless Swap Out and Growth Proposal dated
November, 1999, at prices to be mutually agreed upon on an individual case
basis. The Wireless Swap Out and Growth Proposal is annexed hereto as Attachment
A. If Customer elects to purchase such services, the applicable terms and
conditions will be reflected in an Attachment to the Agreement.

1.7     PLANNING INFORMATION

        By the first of each calendar quarter during the Term, upon Seller's
request, and to the extent feasible, Customer will provide to Seller non-binding
written forecasts of Customer's planned purchases of Products,

[ * ]   Confidential portions omitted and supplied separately to the Securities
and Exchange Commission.

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Licensed Materials, and Services. Each non-binding forecast will be a twelve
(12) month view of all prospective purchases by month. Customer will submit such
forecasts to Seller's Account Executive at the following address: Tanya Saxby,
Lucent Technologies, 15400 SE 30th Pl, Ste 201, Bellevue, WA 98006. In addition,
where preliminary order information is required, Customer shall provide such
information to Seller within an agreed upon time prior to the date the order is
to be placed. There shall be no penalty or liability for failure by the Customer
to order Products, Licensed Materials and Services which are included in the
Customer's forecasts.

1.8     PURCHASE ORDERS

        All purchase orders submitted by Customer shall be deemed to incorporate
and be subject to the terms and conditions of this Agreement unless otherwise
agreed in writing.

        All purchase orders, including electronic purchase orders, shall contain
the information necessary for Seller to fulfill the purchase order.

        Subject to Section 1.9, all schedules and requested dates are subject to
Seller's concurrence, which concurrence will not be unreasonably withheld or
delayed.

        No provision or data on any purchase order or contained in any documents
attached to or referenced in any purchase order, any subordinate document (such
as shipping releases), shall be binding, except data necessary for Seller to
fill the purchase order. All such other data and provisions are hereby rejected.
Electronic purchase orders shall be binding on Customer notwithstanding the
absence of a signature.

1.9     PURCHASE ORDER ACCEPTANCE:

        All purchase orders are subject to acceptance by Seller, which
acceptance shall not be unreasonably withheld or delayed. Seller shall
acknowledge the date of purchase order receipt either in writing or electronic
data interface format. The acknowledged date of purchase order receipt is the
price effective date for all Products, Licensed Materials, and Services not
quoted on a firm-fixed-price basis pursuant to this Agreement.

        Purchase orders submitted for Products, Licensed Materials, or Services
in accordance with the terms and conditions of this Agreement shall be deemed
accepted by Seller in accordance with the following:

(a)     If listed in a Customer Price List with price and a scheduled interval,
        upon receipt unless Seller notifies Customer to the contrary within ten
        (10) days of purchase order receipt;

(b)     If the purchase order is for Products, Licensed Materials or Services
        not listed in a Customer Price List or requires engineering, upon
        receipt unless Seller notifies Customer to the contrary within thirty
        (30) days of purchase order receipt.

        If Customer submits a purchase order requesting a delivery or completion
interval less than the interval listed in the applicable Customer Price List,
Seller will accept such purchase order only for its standard interval. Seller
will, however, use reasonable efforts to meet Customer's requested interval and
provide confirmation or denial of the requested shortened interval within ten
(10) days. Additional charges may be applicable.

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        While it is Seller's objective to provide Customer with an
acknowledgment of each purchase order received, it is Customer's responsibility
to advise Seller of any missing or late notifications to insure that the
purchase order has not been lost. No purchase order is to be considered
"accepted" by Seller unless its receipt has been acknowledged.

1.10    CHANGES IN CUSTOMER'S PURCHASE ORDERS

        Changes made by Customer to an accepted purchase order shall be treated
as a separate purchase order unless the parties expressly agree otherwise. If
any such change affects Seller's ability to meet its obligations under the
original purchase order, any price, shipment date, or completion date quoted by
Seller with respect to such original purchase order is subject to change.
However, Seller expressly agrees to use all reasonable efforts to minimize any
delayed shipment or completion date occasioned by such changes.

1.11    PRICING

        Except as expressly stated in the Agreement, any Attachment or firm
price quotation, Prices for Products, Licensed Materials and Services purchased
hereunder shall be those contained in a Customer Price List, firm price
quotations, specific agreements, or other prices submitted by Seller to Customer
(including, where applicable, discounts thereto.

        In those cases where the price is to be determined from a Customer Price
List, the applicable Customer Price List shall be the issue which is in effect
on the date of Seller's receipt of the purchase order provided that the
requested shipment or service-commencement date is in accordance with Seller's
published shipping or planning interval or thirty (30) days from the date of
purchase order receipt, whichever is longer. Prices for Products, Licensed
Materials or Services to be shipped or performed beyond such period will be
established by determining an effective order-entry date (the date required for
order entry by Seller in accordance with Customer's requested date) and applying
the price from the applicable Customer Price List as of that date.

        In those cases where the price is not to be determined from a Customer
Price List, a firm price quotation, or specific agreement, the applicable price
will be Seller's price in effect on the date of Seller's receipt of the
applicable purchase order (including, where applicable, discounts thereto) and
such price will be communicated to Customer as soon as practicable thereafter.

        Seller may amend its prices, other than those subject to firm price
quotations or other agreements between the Parties, but such changes shall only
be applicable to purchase orders received after such change.

        Notwithstanding the foregoing, if Seller is delayed from completion of a
purchase order due to any change requested by Customer or as a result of
Customer's delay in furnishing information or in performing its obligations
hereunder, any price agreed to by Seller shall be subject to reasonable change.

        Unless expressly stated in writing, Seller's prices are exclusive of
charges for transportation and other related Services, such as hauling and
hoisting and any sales or other tax or duty which Seller may be required to
collect or pay upon the ordered transaction.

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1.12    INVOICES AND TERMS OF PAYMENT

        Except as otherwise provided in this Agreement, Products and Licensed
Materials (including transportation charges and taxes, if applicable) will be
invoiced by Seller when shipped, or as soon thereafter as practicable.
Engineering will be invoiced upon main shipment of Products. Installation will
be invoiced as performed or as soon thereafter as practical. Customer shall pay
such invoiced amounts, less any disputed items, for receipt by Seller within
thirty-five (35) days of the date in which the invoice is sent to Customer.
Delinquent payments are subject to a late payment charge at the rate of one and
one-half percent (l-1/2%) per month, or portion thereof, of the amount due (but
not to exceed the maximum lawful rate). Any disputed items which are determined
in Seller's favor shall be due for payment based upon the original invoice date
and will be subject to a retroactive late payment charge based upon the original
invoice date. Customer shall notify Seller of any disputed invoice amounts
within 3 months from the date of the invoice. Seller may apply any credit which
remains outstanding in favor of Customer to the oldest undisputed invoice which
remains in Customer's portfolio.

        1.12.1 SPECIAL BILLING PROVISIONS - ENGINEER, FURNISH AND INSTALL (EF&I)
               ORDERS:

        Seller shall invoice EF&I and/or F&I purchase orders under this
Agreement on an individual order basis, at eighty-five percent (85%) of the
aggregate purchase of the applicable Products upon shipment, and the remaining
fifteen percent (15%) upon Seller's notification of completion of its
installation and acceptance thereof. For purposes hereof, EF&I and F&I purchase
orders include only those purchase orders issued in accordance with Seller's
standard lead times which include combined EF&I or combined F&I when such
purchase orders are originally issued, and do not include originally issued E&F
or furnish only purchase orders as to which Customer subsequently or separately
purchase orders installation Services. Such excluded purchase orders shall be
billed pursuant to Section 1.12 above.

        1.12.2 EARLY PAYMENT DISCOUNTS:

        Provided that Customer makes payment by EFT as set forth in Subsection
1.12.3 below, Customer may pay all invoiced amounts, less an additional 1/2 of 1
percent discount, if payment is received by the Seller within ten (10) days of
the date on which the invoice is sent to Customer. Such additional discount
shall be applied against the net invoiced amount (i.e., after all applicable
discounts and credits have been applied).

        1.12.3 ELECTRONIC FUNDS TRANSFER (EFT) PAYMENTS:

        Customer payments for invoiced amounts may be made by EFT means. EFT
payments shall be made to:

        Lucent Technologies Inc.
        c/o Chase Manhattan Bank
            New York, New York
            Lucent Domestic CARMS Acct# 9101449099ABA Routing Number 021000021

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Seller shall be entitled to change such address for EFT transfers by advance
notice furnished pursuant to Section 1.25 of this Agreement.

Customer shall, concurrently with the EFT payment, either mechanically transmit
a remittance file to Seller's banking institution identified above or fax to
Seller the related EFT payment remittance advice such that Seller may apply EFT
payments to the proper invoices paid. Remittance advices shall be faxed to:

        Lucent Technologies Inc.
        Financial Operations Center
        900 North Point Parkway
        Alpharetta, Ga. 30202
        Attn: Cash Applications Manager
        Fax: (770) 750-4288

with fax copy to:

        Lucent Technologies Inc.
        2000 Northeast Expressway
        Norcross, Georgia 30071
        Attn: James Stevens
        Network Systems Wireless Asset Management Group
        Fax: (770) 798-2167

        1.12.4 PAYMENTS BY CHECK (NON-EFT):

        Non-EFT payments and related remittance advices shall be mailed to the
address identified on Seller's invoice.

1.13    DELIVERY AND INSTALLATION SCHEDULE

        Customer shall notify Seller that the MSC site and/or cell sites for any
purchase orders submitted under this Agreement, are ready for installation and
that Customer's responsibilities referred to in Article IV relating to such
sites have been performed or furnished. Seller shall have access to such sites
on and from the date of Seller's receipt of such notification (the "Start
Date").

        Additionally, the parties agree to develop, by mutual agreement,
delivery and installation schedules (Project Implementation Schedules) under
which Customer and Seller shall complete its obligations as required under this
Agreement, and submit notices of completion to Customer. The Project
Implementation Schedule is intended to be a living document, which tracks the
progress of work and shall be periodically modified as required to reflect the
work flow.

1.14    LIQUIDATED DAMAGES:

(a)     If due to the fault or negligence of Seller, Acceptance of a System or
items of Equipment or Software, as the case may be, does not occur on or before
the period stated in the applicable purchase order or System project schedule
(as such period may be extended pursuant to the terms of this Agreement), and
provided Buyer issues

                                       12
<PAGE>   13

prior written notice to Customer of the relevant delay, Buyer shall be entitled
to, and Seller shall pay to Buyer, liquidated damages in accordance with this
Section 1.14.

(b)     The parties agree that damages for delay are difficult to calculate
accurately and, therefore, agree to fix as liquidated damages, and not as a
penalty, an amount equal to one percent (1.0%) per week of the aggregate price
of the System, Equipment or Software, as the case may be, including, without
limitation, Installation charges therefor, which has not been shipped (with
respect to items which Customer is to install) or placed in-service (with
respect to a System or items which Seller is to install) by the scheduled date
("Delayed Equipment or Software"), up to a maximum of (i) with respect to a
System, ten (10%) percent of the price of the Delayed Equipment or Software, and
(ii) with respect to items of Equipment or Software, ten (10%) percent of the
price of the Delayed Equipment or Software.

(c)     Buyer will inform Seller of the imposition of any liquidated damages in
writing. All such liquidated damages shall be paid to Buyer in the form of
credits against the payments due for Equipment, Software or Services and,
accordingly, within thirty (30) calendar days following the date on which Seller
is informed, Buyer can deduct from the payments due to Seller the sums necessary
for the payment of the liquidated damages. In the event the Purchase Order
pursuant to which the liquidated damages arose is terminated, Buyer can directly
charge Seller the value of the liquidated damages, and Seller shall be obligated
to pay any such liquidated damages immediately upon being informed of the
imposition of the liquidated damages, except to the extent they are being
contested in good faith. If Seller fails to pay any such liquidated damages
within thirty (30) days, (except to the extent they are being contested in good
faith) interest shall accrue at the rate of one and one half percent (1.5%)
percent per month, or such lesser rate as may be the maximum permissible rate
under applicable law. It is expressly agreed that the liquidated damages
provided in this Section 1.14 and their payment do not extinguish the
obligations Seller is required to perform, which obligations shall continue
until fully performed, notwithstanding such liquidated damages. The parties
agree that Seller's payment of liquidated damages shall be Buyer's sole and
exclusive remedy for Seller's delay.

1.15    TRANSPORTATION

        Seller's prices for Products and Licensed Materials do not include
freight charges or related transportation Services or charges therefor, unless
expressly stated in writing by Seller to the contrary. Seller, in accordance
with its normal practices, will arrange for transportation for such items, will
prepay transportation, if appropriate, and invoice transportation charges.

        If Customer elects to route Products and/or Licensed Materials or to
arrange for transportation, Seller will provide related services subject to a
separate fee.

        Premium transportation will only be used with Customer's concurrence.

1.16    PACKING, MARKING, AND SHIPPING:

        Seller shall, at no additional charge, pack and mark shipping containers
in accordance with its standard practices for domestic shipments. Where in order
to meet Customer's requests, Seller packs and/or is required to mark shipping
cartons in accordance with Customer's specifications, Seller shall invoice
Customer its reasonable actual, out-of-pocket additional charges related to such
packing and/or marking.

                                       13
<PAGE>   14

        Seller shall:

(a)     Enclose a packing memorandum with each shipment and, if the shipment
        contains more than one package, identify the package containing the
        memorandum; and

(b)     Mark Products as practicable for identification in accordance with
        Seller's marking specifications (e.g., model/serial number and month and
        year of manufacture).

        Partial shipments under an purchase order may be made by Seller and
separately invoiced.

1.17    TITLE AND RISK OF LOSS:

        Title (except as provided in the clause USE OF INFORMATION and in
Article III) and risk of loss to a Product, Licensed Material, or other item
furnished to Customer under this Agreement shall pass to Customer upon delivery
to the final destination established by Customer's purchase order for the item
or other agreement of the Parties. Delivery of an item to its final destination
by Seller shall be deemed complete at such time as all transportation, interim
warehousing, hauling and hoisting required to be performed by Seller or its
agents under the purchase order for the item have been completed.
Notwithstanding the above, if sooner, title and risk of loss to the item shall
pass to Customer at the point at which Seller or Seller's supplier or agent
turns over possession of the item to Customer, Customer's employee, Customer's
designated carrier, warehouser or hoister, or other Customer agent. For the
purposes of this Section 1.16, receipt of an item by a carrier arranged for by
Seller in performance of a Turnkey Service provided under separate agreement of
the parties shall be deemed receipt by Customer's designated carrier.

        Customer shall notify Seller promptly of any claim with respect to loss,
which occurs while Seller has the risk of loss and shall cooperate in every
reasonable way to facilitate the settlement of any claim.

        Nothing herein shall, during the period either Party has the risk of
loss to an item, relieve the other Party of responsibility for loss of the item
resulting from the acts or omissions of such other Party, or such other Party's
employees or agents.

1.18    PURCHASE MONEY SECURITY INTEREST

        (a)    Seller reserves, and Customer agrees that Seller shall have, a
purchase money security interest in all Products and Licensed Materials supplied
to Customer by Seller under this Agreement until any and all payments and
charges due Seller under this Agreement, including, shipping and installation
charges, are paid in full. Seller shall have the right, at any time during the
Term and without notice to Customer, to file in any state or local jurisdiction
such financing statements (e.g., UCC-1 financing statements) as Seller deems
necessary to perfect its purchase money security interest hereunder. Upon
request by Seller, Customer hereby agrees to execute all documents necessary to
secure Seller's purchase money security interest including UCC-1 or such other
documents Seller deems reasonably necessary. Notwithstanding the foregoing
obligation of Customer to execute such documents, Customer hereby irrevocably
appoints Seller as its attorney-in-fact for purposes of executing and filing
such financing statements and such other documents prepared by Seller or its
designated agent for purposes of perfecting Seller's security interest
hereunder.

        (b)    In addition to any other remedy available to Seller as provided
herein, by common law and by statute, Seller may exercise its right to reclaim
all Products and Licensed Materials sold to Customer

                                       14
<PAGE>   15

pursuant to UCC-2-702 or such other applicable provision as it may exist from
state to state, upon discovery of Customer's insolvency, provided Seller demands
in writing reclamation of such goods before ten (10) days after receipt of such
goods by Customer, or if such ten (10) day period expires after the commencement
of a bankruptcy case, before twenty (20) days after receipt of such goods by the
Customer.

1.19    COMPLIANCE WITH LAWS:

        Performance under this Agreement shall be subject to all applicable
laws, orders, and regulations of federal, state, and local governmental
entities.

1.20    TAXES:

        Customer shall be liable for and shall reimburse Seller for all taxes
and related charges, however designated (excluding franchise taxes, taxes on
Seller's gross receipts, net income or similar taxes), imposed upon or arising
from the provision of Services, or the transfer, sale, license, or use of
Products, Licensed Materials, or other items provided by Seller. Taxes
reimbursable under this paragraph shall be separately listed on the invoice.

        Seller shall not collect the otherwise applicable tax if the front of
the purchase order indicates that the purchase is exempt from Seller's
collection of such tax and a valid tax exemption certificate is furnished by
Customer to Seller.

1.21    TRAINING:

        Customer will receive 200 person-days of training per year during the
Term at no charge to Customer. Such training will consist of Seller's standard
training for Customer's personnel in the planning for and the operation and
maintenance of Products and Services provided hereunder. This free training may
be used at Customer's discretion during each year, but Customer is not permitted
to carry forward any unused training days from one year to the following year.
Customer may, however, shift training days from a later year into an earlier
year. Any additional training will be made available to Customer in accordance
with Seller's published prices at Seller's training locations or as otherwise
mutually agreed.

1.22    TERMINATION FOR CONVENIENCE:

        Customer may, upon written notice to Seller, terminate any purchase
order or portion thereof, except with respect (i) to any purchase order for
Systems, or (ii) to Products or Licensed Materials that have already been
shipped and Services that have already been performed.

        For those Products and Licensed Materials not shipped but considered
stock items, Customer agrees that it will pay Seller an order termination fee
equal to one percent (1%) of the price or licensee fee for such items.

        For those Products and Licensed Materials not shipped and considered
customized or non-stock items, Customer agrees to pay a termination fee based
upon Seller's actual, reasonable incurred expenses (after adjustment for
recoveries and/or salvage value, if any), including associated general and
administrative expenses plus a reasonable profit.

        For Services in process, Customer agrees to pay for all Services
rendered to date, plus Seller's actual, reasonable incurred expenses, plus a
reasonable profit, for those Services ordered by Customer and subsequently
terminated.

                                       15
<PAGE>   16

        Customer may issue "holds" on purchase orders or suspend performance
under this Agreement, in whole or in part, with Seller's prior written consent
and upon terms that will compensate Seller for any loss, damages, or expenses
incurred.

1.23    CANCELLATION FOR BREACH:

        In the event Seller or Customer is in material breach or default of this
Agreement or any purchase order placed hereunder and such breach or default
continues for a period of forty-five (45) days after the receipt of written
notice (and such additional time as may be agreed upon by the parties), then
Seller or Customer shall have the right to cancel that part of any purchase
order affected by the breach or default without any charge, obligation or
liability, except for those items already delivered and installed.
Notwithstanding anything in the foregoing to the contrary, in the event that
Customer shall cancel a purchase order in part for failure of Seller to deliver
items or perform Services in accordance with such purchase order, Customer shall
be entitled to return additional items furnished under such purchase order to
the extent they are unusable without such items as are subject to such
cancellation. Both Parties shall cooperate in every reasonable way to facilitate
the remedy of a breach or default hereunder within such forty-five (45) day
period.

1.24    PATENTS, TRADEMARKS AND COPYRIGHTS:

(a)     Seller will defend all suits against Customer alleging that any
Products, Software or Service furnished hereunder infringes any United States
patent, trademark, copyright, trade secret or other intellectual property right
and will indemnify and hold Customer harmless against all damages and costs
which by final judgment, settlement or award of arbitration may be assessed
against Customer on account of such infringement; provided that Seller (i) shall
have prompt written notice of all claims of such infringement and suit and full
opportunity and authority to assume the sole defense of and to settle such suit,
and (ii) shall be furnished upon Seller's request all information and assistance
available to Customer for such defense. If any such item is, in any such suit,
held to constitute infringement and the use of any such item is enjoined, Seller
will, at its sole cost and expense, without adversely affecting the ability of
the Customer's System to perform in accordance with the Specifications,
including those respecting service received by subscribers, billing,
administration and maintenance, at its option, either procure for Customer the
right to continue using such item; or replace it with a suitable non-infringing
item; or modify it so it becomes non-infringing; or, with consent of Customer,
remove the item and refund the purchase prices less a reasonable allowance for
use, damage and obsolescence, provided, however, that if the removal of the
enjoined item renders the Customer's System inoperable, or adversely affects the
ability of the Customer's System to perform in accordance with the
Specifications, including those respecting service received by subscribers,
billing, administration and maintenance, Seller shall also remove the Customer's
System and refund to Customer the amount paid therefor less a reasonable amount
for use, damage and obsolescence. With regard to any item set forth in
Attachment D (the Indicia as defined in Article 5 of Attachment D), is held to
constitute an infringement and the use of any such item is enjoined, Seller will
at its sole cost and expense either:

          i.) replace the Indicia with a non-infringement one;
          ii.) procure for Buyer the right to continue using sand Indicia
          iii.) modify the Indicia so that it becomes non-infringing; or,
          iv.) remove the Indicia.

                                       16
<PAGE>   17

          In exercising any of its options under this Section 1.24 Seller shall
minimize disruption of Customer's use of the System and shall consult with
Customer to minimize such disruption prior to taking any actions under this
Section 1.24.

(b)     No undertaking of Seller under this clause shall extend to any such
alleged infringement or violation to the extent that it: (1) arises from
adherence to design modifications, specifications, drawings, or written
instructions which Seller is directed by Customer to follow, but only if such
alleged infringement or violation does not reside in corresponding commercial
Product or Licensed Material of Seller's design or selection; or (2) arises from
adherence to instructions to apply Customer's trademark, trade name, or other
company identification; or (3) resides in a Product or Licensed Material which
is not of Seller's origin and which is furnished by Customer to Seller for use
under this Agreement; or (4) relates to uses of Products or Licensed Materials
provided by Seller in combinations with other Products or Licensed Materials,
furnished either by Seller or others, which combination was not installed,
recommended or otherwise approved by Seller. In the foregoing cases numbered (1)
through (4), Customer will defend and save Seller harmless, subject to the same
terms and conditions and exceptions stated above with respect to the Seller's
rights and obligations under this clause.

(c)     The liability of Seller and Customer with respect to any and all claims,
actions, proceedings, or suits by third parties alleging infringement of
patents, trademarks, or copyrights or violation of trade secrets or proprietary
rights because of, or in connection with, any items furnished pursuant to this
Agreement shall be limited to the specific undertakings contained in this
Section 1.24 and shall not be governed by the Section entitled CUSTOMER'S
REMEDIES.

1.25    USE OF INFORMATION:

        All Information shall remain the property of the furnishing Party. The
furnishing Party grants the receiving Party the right to use such Information
only as follows. Such Information (1) shall not be reproduced or copied, in
whole or part, except for use as authorized or contemplated in this Agreement;
and (2) shall, together with any full or partial copies thereof, be returned or
destroyed when no longer needed. Moreover, when Seller is the receiving Party,
Seller shall use such Information only for the purpose of performing under this
Agreement, and when Customer is the receiving Party, Customer shall use such
Information only (1) to order, (2) to evaluate Products, Licensed Materials or
Services, or (3) to install, use, operate, and maintain the particular Products
or Licensed Materials for which it was originally furnished. Unless the
furnishing Party consents in writing, such Information, except for that part, if
any, which is known to the receiving party free of any confidential obligation,
or which becomes generally known to the public through acts not attributable to
the receiving Party, shall be held in confidence by the receiving Party. The
receiving Party may disclose such Information to other persons, upon the
furnishing Party's prior written authorization, but solely to perform acts which
this clause expressly authorizes the receiving Party to perform itself and
further provided such other person agrees in writing (a copy of which writing
will be provided to the furnishing party at its request) to the same conditions
respecting use of Information contained in this clause and to any other
reasonable conditions requested by the furnishing Party.

        Nothing in this Section 1.25 shall preclude or prohibit a receiving
Party from disclosing any Information if such disclosure is required by law,
rule or regulation or ordered by a court or governmental agency of competent
jurisdiction, provided that such receiving Party shall promptly notify the
furnishing Party, so that the furnishing Party may have an opportunity to seek a
protective order or other appropriate remedy that will permit the receiving

                                       17
<PAGE>   18

Party to avoid such disclosure. In the event that such protective order or other
remedy is not obtained, the receiving Party will disclose only that portion of
the Information as it is obligated to disclose pursuant to such order, and will
use commercially reasonable efforts to obtain assurances that confidential
treatment will be accorded to any Information so disclosed.

        The term "Information" as used in this Section 1.25 does not include
Software (whether or not embodied in Firmware) or Related Documentation. The use
of Software and Related Documentation is governed by Article III of this
Agreement. Restrictions on each Party's use or disclosure of Information shall
not apply to Information that the receiving Party can demonstrate: (a) was
independently developed by or for the receiving party without reference to the
Information, or was received without restrictions; or (b) has become generally
available to the public without breach of confidentiality obligations of the
receiving Party; or (c) was in the receiving Party's possession without
restriction or was known by the receiving Party without restriction at the time
of disclosure; or (d) is the subject of a subpoena or other legal or
administrative demand for disclosure; provided, however, that the receiving
Party has given the disclosing Party prompt notice of such demand for disclosure
and the receiving Party reasonably cooperates with the disclosing Party's
efforts to secure an appropriate protective order.

1.26    NOTICES:

        All notices under this Agreement shall be in writing (except where
otherwise stated) and shall be addressed to the addresses set forth below or to
such other address as either Party may designate by notice pursuant hereto. Such
notices shall be deemed to have been given when received.

 Seller: Lucent Technologies Inc.       Customer: Western Wireless Corporation
         4851 LBJ Freeway, Suite 900              3650 131st  Avenue SE
         Dallas, TX 75244                         Suite #400
         Attn: Contract Manager                   Bellevue, Washington  98006
         Fax: 972-858-4798                        Attn: VP - Engineering

Copy to: Lucent Technologies Inc.      Copies to: Western Wireless Corporation
         5 Wood Hollow Road                       3650 131st Avenue SE
         Room 2J11                                Suite #400
         Parsippany, NJ  07054                    Attn: General Counsel
         Attn: Corporate Counsel                  Bellevue, Washington 98006
         Fax: (973) 581-3454
                                                  Friedman, Kaplan & Seiler LLP
                                                  875 Third Avenue
                                                  New York, NY 10022
                                                  Attn: Barry A. Adelman, Esq.

1.27    RIGHT OF ACCESS:

        Each Party shall provide the other access to its facilities reasonably
required in connection with the performance of the respective obligations under
this Agreement. No charge shall be made for such access. Reasonable prior
notification will be given when access is required. Neither Party shall require
releases of any personal rights in connection with visits to its premises.

                                       18
<PAGE>   19

1.28    INDEPENDENT CONTRACTOR:

        All work performed by one Party under this Agreement shall be performed
as an independent contractor and not as an agent of the other Party and no
persons furnished by the performing Party shall be considered the employees or
agents of the other. The performing Party shall be responsible for its
employees' compliance with all laws, rules, and regulations while performing
work under this Agreement.

1.29    CUSTOMER'S REMEDIES:

(a)     Customer's exclusive remedies and the entire liability of Seller and its
        Affiliates and their respective employees and agents for any claim,
        loss, damage, or expense of Customer or any other entity arising out of
        this Agreement, or the use or performance of any Product, Licensed
        Material, or Service, whether in an action for or arising out of breach
        of contract, tort, including negligence indemnity, or strict liability
        shall be as follows:

        (1) For infringement--the remedy set forth in the "PATENTS, TRADEMARKS,
            AND COPYRIGHTS" clause;

        (2) For the performance of Products, Turnkey Items, Software, Services,
            and Turnkey Services or claims that they do not conform to a
            warranty--the remedy set forth in the applicable "WARRANTY" clause;

        (3) For tangible property damage and personal injury caused by Seller's
            negligence--the amount of direct damage;

        (4) For everything other than as set forth above--the amount of direct
            damages not to exceed [ * ] per claim.

(b)     NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, OTHER THAN
        SUBSECTION (a) ABOVE AND ANY OTHER EXPRESS REMEDY SET FORTH IN THIS
        AGREEMENT, NEITHER PARTY NOR ITS RESPECTIVE AFFILIATES, ITS EMPLOYEES OR
        AGENTS SHALL BE LIABLE FOR INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGE
        OR LOST PROFITS, REVENUES OR SAVINGS ARISING OUT OF THIS AGREEMENT, OR
        THE USE OR PERFORMANCE OF ANY PRODUCT, LICENSED MATERIALS, TURNKEY
        ITEMS, SERVICES, TURNKEY SERVICES, OR OTHER ITEMS WHETHER IN AN ACTION
        FOR OR ARISING OUT OF BREACH OF CONTRACT, TORT, INCLUDING NEGLIGENCE, OR
        STRICT LIABILITY. THIS CLAUSE 1.28(b) SHALL SURVIVE FAILURE OF AN
        EXCLUSIVE OR LIMITED REMEDY.

(c)     Customer shall give Seller prompt notice of any claim. Any action or
        proceeding against Seller must be brought within the earlier of
        twenty-four (24) months after the Customer has knowledge of the
        existence of a cause of action or the end of the applicable period for
        limitation of actions.

1.30    FORCE MAJEURE:

        Except with respect to Customer's obligation to make timely payments
under this Agreement, neither party shall be held responsible for any delay or
failure in performance to the extent that such delay or failure is caused by a
Force Majeure. In the event of a Force Majeure, the Party affected, upon giving
prompt written notice to the other Party, shall be excused from such performance
on a day-for-day basis to the extent of such prevention,

[ * ]   Confidential portions omitted and supplied separately to the Securities
and Exchange Commission.

                                       19
<PAGE>   20

restriction, or interference (and the other Party shall be excused from
performance of its obligations on a day-for-day basis to the extent such Party's
obligations relate to the performance so prevented, restricted or interfered
with); provided that the Party so affected shall use commercially reasonable
efforts to avoid or remove such causes of non-performance and both Parties shall
proceed to perform their obligations with dispatch whenever such causes are
removed or cease. Notwithstanding the foregoing, in the event that Seller
experiences a breakdown, labor dispute or embargo with respect to a particular
Seller facility, Seller shall use commercially reasonable efforts to have the
Products or Licensed Materials affected by such breakdown, labor dispute or
embargo manufactured at another Seller facility.

1.31    ASSIGNMENT:

        Except as provided in this Section 1.31, neither Party shall assign this
Agreement or any right or interest under this Agreement, nor delegate any work
or obligation to be performed under this Agreement (an "assignment") without the
other party's prior written consent, which consent will not be unreasonably
withheld or delayed. Any attempted assignment in contravention of this shall be
void and ineffective. Nothing shall preclude a Party from employing a
subcontractor in carrying out its obligations under this Agreement. A Party's
use of such subcontractor shall not release the Party from its obligations under
this Agreement.

        Upon the acceptance by Seller of any assignment by Customer pursuant to
this Section 1.31 and assumption of the duties under this Agreement by the
assignee and the payment in full of all amounts due and owing under this
Agreement, Customer shall be released and discharged, to the extent of the
assignment, from all further duties under this Agreement.

        Customer has the right to assign this Agreement and to assign its rights
and delegate its duties under this Agreement, in whole or in part, at any time
and without Seller's consent, to (1) any corporation resulting from any merger,
consolidation or other reorganization to which Customer is a party; (2) any
corporation, partnership, association, or other person to which Customer may
transfer all or substantially all of the assets or business of Customer existing
at such time, or (3) any entity which controls or is controlled by Customer,
provided that the assignee (a) has the same credit worthiness as Customer, (b)
has not in the past materially breached other agreements with Seller, and (c) is
not a direct competitor of Seller in the wireless telecommunications business.

        Seller has the right to assign this Agreement and to assign its rights
and delegate its duties under this Agreement, in whole or in part, at any time
and without Customer's consent, to any present or future Subsidiary of Seller,
or to any combination of the foregoing. Seller shall give Customer prompt
written notice of such assignment.

        Any assignment by Seller pursuant to this Clause shall not relieve
Seller from any obligations or duties under this Agreement unless Customer, upon
being assured as to the financial viability of Seller's assignee, consents to
Seller being released and discharged, such consent not to be unreasonably
withheld by Customer.

        For purposes of this Section 1.30, the term "Agreement" includes this
Agreement, any subordinate contract entered into in connection with or as
contemplated by this Agreement and any purchase order placed under such
Agreement or subordinate contract.

                                       20
<PAGE>   21

1.32    PUBLICITY:

          Each Party shall submit to the other proposed copy of all Advertising
wherein the name, trademark, code, specification or service mark of the other
Party or its Affiliates is mentioned or utilized in any manner whatsoever, and
neither Party shall publish or use such Advertising without the other's prior
written approval. Such approval shall be granted as promptly as possible
(usually within ten (10) days), and may be withheld only for good cause. The
Parties acknowledge that the obtaining of prior written approval for each such
use may be an administrative burden. At the request of either Party, Customer
and Seller will establish mutually acceptable written guidelines that will
constitute pre-authorization for the uses specified therein. Such guidelines
shall be subject to change from time to time at the reasonable request of either
Party.

1.33    APPLICABLE LAW:

          The construction and interpretation of, and the rights and obligations
of the parties pursuant to this Agreement, shall be governed by the laws of the
State of New York without giving effect to principles of conflicts of law.

1.34    SURVIVAL OF OBLIGATIONS:

        The parties' rights and obligations which, by their nature, would
continue beyond the termination, cancellation, or expiration of this Agreement,
shall survive such termination, cancellation, or expiration.

1.35    SEVERABILITY:

        If any provision in this Agreement shall be held to be invalid or
unenforceable then such provision shall be construed so as to render it
enforceable, to the extent feasible. If no such construction is feasible, such
provision shall be severed from this Agreement and, the remaining portions shall
remain in effect. In the event such invalid or unenforceable provision is
considered an essential element of this Agreement, the parties shall promptly
negotiate a replacement provision.

1.36    NON-WAIVER:

        No waiver of the terms and conditions of this Agreement, or the failure
of either Party strictly to enforce any such term or condition on one or more
occasions shall be construed as a waiver of the same or of any other term or
condition of this Agreement on any other occasion.

1.37    CUSTOMER RESPONSIBILITY

        Each Party, at no charge to the other Party, shall provide such other
Party with such electrical and environmental conditions, technical information,
data, technical support, or assistance as may reasonably be required by such
Party to fulfill its obligations under this Agreement, any subordinate
agreement, or purchase order. If either Party fails to provide the required
conditions, information, data, support, or assistance, the other Party shall be
discharged from any such obligation.

                                       21
<PAGE>   22

1.38    PUBLICATION OF AGREEMENT

        The Parties shall keep the provisions of this Agreement and any purchase
order submitted hereunder confidential except (i) as reasonably necessary for
performance hereunder, (ii) to their respective lenders, accountants and legal
counsel, and (iii) except to the extent disclosure may be required by applicable
laws or regulations, in which latter case, the Party required to make such
disclosure shall promptly inform the other prior to such disclosure in
sufficient time to enable such other Party to make known any objections it may
have to such disclosure. Such other Party shall have the right to seek a
protective order to assure that such information will be withheld from the
public record. The Party required to make the disclosure shall, upon request of
the other Party and at such other Party's expense, provide reasonable assistance
in obtaining such protective order.

1.39    ARBITRATION:

        Any dispute regarding any right, obligation, duty or liability arising
out of the provisions of this Agreement, shall be referred upon written demand
by either party within sixty (60) days, to the Intercompany Review Board (the
"Board").

        The Board shall be a standing committee composed of two members each
from Seller and Customer. Each Party shall notify the other of the name, title
and address of its representatives appointed to the Board.

        Upon resignation or retirement of any member from the Board, or
replacement of any member of the Board, the Party which placed the member on the
Board shall immediately notify the other of the name, title, and address of that
member's replacement. Any reference herein to the Board, or members of the
Board, shall include the above designees of the members.

        Upon referral of any dispute to the Board, the members of the Board may
meet in person or by telephone, or confer by any other means to resolve the
dispute. A formal resolution from the Board must be in writing and signed by all
four members.

        If a controversy referred to the Board is not resolved within sixty (60)
days of such referral, either Party may request initiation of mediation of the
controversy under the Commercial Mediation Rules of the American Arbitration
Association. A Party receiving such request shall not be required to consent to
mediation, but each Party hereby represents that it will be its policy to act in
good faith and genuinely to consider mediation.

        If the controversy has not been resolved within sixty (60) days of the
initiation of mediation, or if the notified party is not willing to engage in
mediation, which may be inferred by the notifying party if the notified party's
written concurrence is not received within thirty (30) days, such controversy
shall be resolved by arbitration pursuant to this Section 1.39 and the then
current rules, and under supervision of, the American Arbitration Association
("AAA"). The duty to arbitrate shall extend to any officer, employee, agent,
Affiliate or Subsidiary making or defending any claim which would otherwise be
arbitrable hereunder. The arbitration shall be held in New York City before a
single arbitrator who is knowledgeable in commercial business transactions and
wireless communications and who is reasonably acceptable to both Parties. If the
Parties are unable to agree upon an arbitrator within thirty (30) days, the
arbitrator shall be selected by the President of the AAA. The arbitrator's
decision and award shall be final and binding and may be entered in any court
having jurisdiction thereof. The arbitrator shall not have the power to award
punitive or exemplary damages. Issues of arbitrability shall be determined in
accordance with the federal substantive and procedural laws.

                                       22
<PAGE>   23

        Each Party shall bear its own attorney's fees associated with any
mediation or arbitration instituted hereunder and other costs shall be borne as
provided by the applicable rules of the American Arbitration Association;
provided, however, if court proceedings to stay litigation or compel arbitration
are necessary, the Party who unsuccessfully opposes such proceedings shall pay
all associated costs, expenses and attorney's fees which are reasonably incurred
by the other Party.

        The procedures specified in this Section 1.39 shall be the sole and
exclusive procedures for the resolution of disputes between the Parties arising
out of or relating to this Agreement; provided, however, nothing herein shall be
deemed to require arbitration of matters deemed not arbitrable under federal
law, or to prohibit a Party from seeking a preliminary injunction or other
preliminary judicial relief if in such Party's judgment such action is necessary
to avoid irreparable damage. Despite any such action, the Parties will continue
to participate in good faith in the procedures specified herein. All applicable
statutes of limitation shall be tolled while the procedures specified in this
clause are pending, and nothing herein shall be deemed to bar any Party from
taking such action as may be required to effectuate such tolling.

        Except as provided expressly in this Section 1.39, nothing in this
Agreement shall in any way affect or limit the rights of the Parties to pursue
remedies at law or in equity.

1. 40   DUTIES OF GOOD FAITH

        Seller acknowledges that Customer, in entering into this Agreement, has
relied on the good will and trust that Seller has assured Customer that Seller
deserves. Customer acknowledges that Seller, in entering into this Agreement,
has relied on the good will and trust that Customer has assured Seller that
Customer deserves. Customer and Seller accordingly agree to discharge all of
their obligations and exercise all judgments and action hereunder in utmost good
faith and in such a fashion as will minimize costs and losses to Customer or
Seller.

                                  2. ARTICLE II

                PROVISIONS APPLICABLE TO THE PURCHASE OF PRODUCTS

2.1     GENERAL:

        The provisions of this Article II shall be applicable to the purchase of
Products from Seller. If Software is also to be licensed for use on a purchased
Product, or if a Product is also to be engineered or installed by Seller, the
provisions of Articles III and IV shall also be applicable.

2.2     PRODUCT AVAILABILITY:

        Seller shall notify Customer, usually at least one (1) year, before
Seller discontinues accepting orders for a Seller's Manufactured Product sold
under this Agreement. Upon receipt of such notice with respect to a Product,
Customer shall have the right to place purchase orders for its reasonably
anticipated future needs for such Product. Where Seller offers a functionally
equivalent Product (which Product shall be the same in Form, Fit and Function)
for sale, the notification period may vary.

                                       23
<PAGE>   24

2.3     DOCUMENTATION/DRAWINGS:

        For each new swapout market where the Customer pays for cell site
engineering, Seller will provide, at no additional charge, the following: (a)
One (1) set of CD/ROM and one set of paper documentation at the MSC site, (b)
One (1) Autoplex CD/ROM per technician based on one technician for each 15
cells, and (c) One (1) set of drawings per cell site, as identified by the 183
or equivalent engineered specifications. Such documentation will be that
customarily provided by Seller to its Customers at no additional charge and
shall be sufficient to acquaint Customer's personnel with the System, Products
and Software provided hereunder and enable Customer to specify, order, operate
and maintain such Products and Software. Such documentation shall be provided
prior to, with, or shortly after the shipment of the Products from Seller to
Customer. Additional copies of the documentation are available at prices set
forth in the Customer Price List.

2.4     PRODUCT COMPLIANCES:

        Seller represents that a Product furnished hereunder shall comply, to
the extent required, with applicable federal and state laws, rules and
regulations pertaining to the Products, including the requirements of Part 22 of
the Federal Communication Commission's Rules and Regulations pertaining to
cellular radio in effect upon delivery of such Product. In addition, Seller
represents that a Product furnished hereunder shall comply, to the extent
required, with the requirements of Subpart J of Part 15 of the Federal
Communication Commission's Rule and Regulations in effect upon delivery of such
Product, including those sections concerning the labeling of such Product and
the suppression of radio frequency and electromagnetic radiation to specified
levels. Seller makes no undertaking with respect to harmful interference caused
by (i) installation, repair, modification or change of Products or Software by
other than Seller, Seller's agents or employees or subcontractors; (ii) Products
being subjected to misuse, neglect, accident or abuse by other than Seller,
Seller's agents or employees or subcontractors; (iii) Products or Software being
used in a manner not in accordance with operating instructions or in a suitable
installation environment.

        Seller assumes no responsibility under this Section 2.4 for items
supplied by Customer, including antennas, power equipment and batteries. Type
acceptance or certification of such items shall be the sole responsibility of
Customer.

2.5     PRODUCT CHANGES:

        Prior to the shipment of a Product, Seller may at any time make changes
in a Product furnished pursuant to this Agreement, or modify the drawings and
Specifications relating thereto (subject to the definition of "Specifications"),
or substitute Products of later design to fill a purchase order, provided the
changes, modifications, or substitutions under normal and proper use do not
impact upon the Form, Fit, or Function of an ordered Product as identified in
the Specifications and do not adversely impact the ability of the Product or
System as a whole to operate in accordance with those Specifications.

        Seller shall notify Customer of all changes to Products which, in
Seller's determination, are required to remedy a non-conformance to Seller's
applicable Specifications, to correct design defects that are of type that
result in inoperative electrical or mechanical conditions or an extremely
unsatisfactory operating condition, or which are recommended to enhance safety.

        If Seller has furnished and installed a Product which is subject to such
a change, Seller will implement such change, at its expense, if it is announced
within fifteen (15) years from the date of shipment of that Product, by, at its
option, either (1) modifying the Product at Customer's site; (2) modifying the
Product which Customer has returned to Seller in accordance with Seller's
instructions; or (3) replacing the Product requiring the change with a

                                       24
<PAGE>   25

replacement Product for which such change has already been implemented. However,
if Seller has not engineered the original Product application and, accordingly,
office records are not readily available to Seller, Seller will provide the
generic change information and associated parts for Customer's use in applying
such change. If Seller has not installed such Product, Seller, will, at its
expense, furnish the parts and documentation necessary to implement such change
if it is announced within fifteen (15) years from the date of shipment of that
Product. Customer may notify Seller of any problems which it considers fall
within the categories described above. If Customer does not make or permit
Seller to make the change as stated above within one (1) year from the date of
change notification, subsequent repairs or replacements under this Section 2.5
and under Section 2.9, "PRODUCT WARRANTY", may, at Seller's option, be billed to
Customer.

2.6     CONTINUING PRODUCT SUPPORT - PARTS AND SERVICES:

        In addition to repairs provided for under the Product Warranty, Seller
offers repair Services and Repair Parts in accordance with Seller's repair
Services and Repair Parts practices and terms and conditions in effect as of the
Effective Date, for Seller's Manufactured Products furnished pursuant to this
Agreement. Such repair Services and Repair Parts shall be available while Seller
is manufacturing or stocking such Products or Repair Parts, but in no event less
than five (5) years after such Product's discontinued availability effective
date. Seller may use either new, remanufactured, reconditioned, refurbished, or
functionally equivalent Products or parts in the furnishing of repairs or
replacements under this Agreement.

        Seller will give Customer reasonable notice of its intention to
discontinue manufacture of such Repair Parts so that Customer may order
additional parts for inclusion in its inventory, provided that nothing in this
sentence shall limit Seller's obligation under this Section 2.6 or Section 2.2.
In addition, when Seller ceases to supply such parts and a functional equivalent
has not been designated, it will attempt to locate another source of supply for
Customer. If no other source of supply is available, then Seller shall provide
Customer with nonexclusive, royalty-free, perpetual licenses to use intellectual
property and Product manufacturing information, to the extent Seller can grant
such licenses, so that Customer will have sufficient information to obtain
functionally equivalent parts from other sources.

2.7     SPECIFICATIONS:

        Upon request, Seller shall provide to Customer, at no charge, one (1)
copy of Seller's Specifications applicable to Products orderable hereunder.
Additional copies are available at the applicable price in the Customer Price
List. Such Specifications, together with all Products and Software and all
applicable training documentation, are all that is necessary to operate or
maintain the System, Products and Software.

2.8     CUSTOMER TECHNICAL SUPPORT:

        Seller provides Customer Technical Support for the AUTOPLEX Cellular
System through the Customer Technical Support Organization (CTSO). The Cellular
CTSO is available 24 hours per day 365 days a year and is solely dedicated to
the Seller's cellular infrastructure product line. The Cellular CTSO provides
diagnostic center support, performance measurement and system engineering
services. Customer Technical Support is currently provided at no cost to the
Customer. Seller agrees that during the Term it shall not commence to charge
Customer for such Services unless it generally commences to charge other
customers of Seller in comparable circumstances. Special, unusual or customized
services may be billable, depending upon the nature of the request.

                                       25
<PAGE>   26

2.9     PRODUCT WARRANTY:

(a)     Seller warrants to Customer during the Warranty Period that:

          (i)  As of the date title to Products passes to Customer, Seller will
               have the right to sell, transfer, and assign such Products and
               the title conveyed by Seller shall be good and valid;

         (ii)  Seller's Manufactured Products will be free from defects in
               material and workmanship, and will conform to and perform in
               accordance with the Specifications, or any other agreed-upon
               specifications referenced in the purchase order for such Product;
               and

        (iii)  With respect to Vendor Items, Seller, to the extent permitted,
               does hereby assign to Customer the warranties given to Seller by
               its vendor of such Vendor Items. Such assignment will be
               effective on the date of shipment of such Vendor Items. With
               respect to Vendor Items recommended by Seller in the
               Specifications for which the vendor's warranty cannot be assigned
               to Customer, or if assigned, less than sixty (60) days remain of
               the vendor's warranty at the time of assignment, Seller warrants
               for sixty (60) days from the date of shipment or, if installed by
               Seller, on acceptance by Customer or thirty (30) days from the
               date Seller submits its notice of completion of its installation
               whichever is sooner, that such Vendor's Items will be free from
               defects in material and workmanship. Upon written request of
               Customer, Seller shall identify those items in its Customer Price
               Lists that are Vendor Items.

(b)     The Warranty Periods listed below are applicable to Seller's
        Manufactured Products furnished pursuant to this Agreement, unless
        otherwise stated:

<TABLE>
<CAPTION>
                                                                          Repaired or
                    Class of                                New           Replacement
                    Product                               Product*     Product or Part**
                    -------                               --------     -----------------
<S>                                                       <C>          <C>
    Cellular Radio Tele-communications Systems
    & Cell Sites                                          24 Months         6 Months
    Transmission Systems                                  24 Months         6 Months
    Other Products                                        24 Months         6 Months
</TABLE>

     * Refer to the SOFTWARE WARRANTY CLAUSE for associated Software warranties.

    ** The Warranty Period for a repaired Product or part thereof repaired
       under or for a replacement Product of Part thereof furnished in lieu of
       repair under this Warranty is the period listed or the unexpired term of
       the new Product Warranty Period, whichever is longer.

Notwithstanding anything in this Agreement to the contrary, Customer's use of
any Product In Revenue Service or to provide training or hands-on experience to
Customer's personnel shall, if prior to Seller's notice of installation
completion, commence the applicable Warranty Period; provided, however, this
provision shall not apply to training provided by Seller nor to the extent that
Customer's personnel merely familiarize themselves with the Systems without
actual operation of the Products.

                                       26
<PAGE>   27

(c)     Notwithstanding the foregoing, any cellular Products purchased directly
from Seller under the Existing Contract, which Products were shipped 3 years or
less prior to the Amended Effective Date, shall have its warranty extended for
an additional year.

(d)     If under normal and proper use, a defect or nonconformity appears in a
Product during the applicable Warranty Period and Customer promptly notifies
Seller and confirms such notice in writing of such defect or nonconformity and
follows Seller's instructions regarding return of the defective or
non-conforming item, Seller, at its option, will either repair or replace the
same without charge at its manufacturing or repair facility or provide a refund
or credit based on the original purchase price; provided, however, that Seller's
option to provide a refund or credit shall not apply to those defects which
materially affect (i) the Product's and System's ability to deliver a service to
the end users or (ii) the billing, administration or maintenance capabilities of
such System. If a defect or non-conformity is in a Seller's Manufactured Product
developed by Seller or purchased by Seller pursuant to Seller's procurement
specifications and installed by Seller and Seller ascertains in its reasonable
judgment that the Product is repairable but not readily returnable for repair,
the repairs or replacements shall be made at Customer's site. No Product will be
accepted for repair or replacement without the written authorization of and in
accordance with instructions of Seller. Transportation expenses associated with
returns to Seller shall be borne by Customer. Seller shall pay the costs of
transportation of the repaired or replaced item to the destination designated by
Customer (within the Territory). If Seller determines that a returned item is
not defective, Customer shall pay Seller all costs of handling, inspecting,
testing and transportation. In repairing or replacing any Product or part of a
Product under this warranty, Seller may use reconditioned or refurbished parts.
Replaced Products or parts shall become Seller's property.

(e)     If Customer and Seller have a disagreement as to whether or not a
problem is a defect or nonconformity covered by this warranty, Seller agrees to
correct the problem and bill Customer for the corrective action under the
Section entitled INVOICES AND TERMS OF PAYMENT. Seller will segregate such
bills. Such disputed warranty claims will be subject to resolution in accordance
with the Section entitled DISPUTE RESOLUTION, and if resolved in Customer's
favor, Seller agrees to credit Customer for the costs of corrective action
covered by warranty.

(f)     Seller makes no warranty with respect to defective conditions or
non-conformities caused by Products being (i) subjected to misuse, neglect,
accident or abuse by anyone other than Seller or its subcontractors, employees
or agents; (ii) improperly wired, repaired or altered by anyone other than
Seller or its subcontractors, employees or agents; (iii) improperly installed,
stored or maintained by anyone other than Seller or its subcontractors,
employees or agents; or (iv) used in a manner not in accordance with
Specifications or written operating instructions.

(g)     If as a result of a defect or non-conformity covered by this warranty,
Customer is not able to offer services to its subscribers, billing,
administration or maintenance in accordance with the Specifications, Seller
shall at its sole cost and expense repair or correct the problem or replace the
defective Product and ship any required replacement Product (or components
thereof) to Customer as promptly as possible. If such repair, replacement, or
installation of replacement Product requires the services of Seller's service
personnel at Customer's sites, Seller shall, at its sole cost and expense,
dispatch such service personnel as are required to correct such problem
immediately upon being notified thereof by Customer.

                                       27
<PAGE>   28

THE FOREGOING PRODUCT WARRANTIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY SHALL BE
SELLER'S OBLIGATION TO REPAIR, REPLACE, CREDIT OR REFUND AS SET FORTH ABOVE IN
THIS WARRANTY.

                                 3. ARTICLE III

               PROVISIONS APPLICABLE TO THE LICENSING OF SOFTWARE

3.1     GENERAL:

        The provisions of this Article apply to the granting of licenses
pursuant to this Agreement by Seller to Customer for Licensed Materials.

3.2     LICENSE:

        Upon delivery of Licensed Materials, but subject to payment of all
applicable license fees including the Annual Release Maintenance Fee, Seller
grants to Customer a personal, nontransferable (except as otherwise permitted
pursuant to this Agreement), and nonexclusive license pursuant to this Agreement
to use Licensed Materials in the Territory with the Designated Processor (or
temporarily on any comparable replacement, if the Designated Processor becomes
inoperative, until the Designated Processor is restored to operational status)
or with Seller's equipment owned by a Related Operator. Customer shall use
Licensed Materials only for its own internal business operation or for those of
a Related Operator.

        Except as provided herein, this license grants Customer no right to, and
Customer will not, sublicense such Licensed Materials, or modify, decompile, or
disassemble Software furnished as object code to generate corresponding Source
Code.

3.3     TITLE, RESTRICTIONS AND CONFIDENTIALITY:

        All Licensed Materials (whether or not part of Firmware) furnished by
Seller, and all copies thereof made by Customer, including translations,
compilations, and partial copies are the property of Seller.

        Except for any part of such Licensed Materials which is or becomes
generally known to the public through acts not attributable to Customer,
Customer shall hold such Licensed Materials in confidence, and shall not,
without Seller's prior written consent, disclose, provide, or otherwise make
available, in whole or in part, any Licensed Materials to anyone, except to its
employees having a need- to-know. Customer shall not copy Software embodied in
Firmware. Customer shall not make any copies of any other Licensed Materials
except as necessary in connection with the rights granted hereunder. Customer
shall reproduce and include any Seller copyright and proprietary notice on all
such necessary copies of the Licensed Materials. Customer shall also mark all
media containing such copies with a warning that the Licensed Materials are
subject to restrictions contained in an agreement between Seller and Customer
and that such Licensed Materials are the property of Seller. Customer shall
maintain records of the number and location of all copies of the Licensed
Materials.

        Customer shall take appropriate action, by instruction, agreement, or
otherwise, with the persons permitted access to the Licensed Materials so as to
enable Customer to satisfy its obligations under this Agreement.

                                       28
<PAGE>   29

        When the Licensed Materials are no longer needed by Customer, or if
Customer's license is canceled or terminated, Customer shall return all copies
of such Licensed Materials to Seller or follow written disposition instructions
provided by Seller.

3.4     CHANGES IN LICENSED MATERIALS:

        Seller may substitute modified Licensed Materials to fill a purchase
order, provided the modifications, under normal and proper Use, do not
materially adversely affect the Use, Function, or performance of the ordered
Licensed Materials. Unless otherwise agreed, such substitution shall not result
in any additional charges to Customer with respect to licenses for which Seller
has quoted fees to Customer.

3.5     SOFTWARE MODIFICATION REQUESTS:

        Seller will evaluate any request by Customer that the Software provided
under this Agreement be modified or enhanced. At the conclusion of such
evaluation, Seller will advise Customer as to the feasibility of developing the
requested modification or enhancement. Should the request be feasible and if
Seller has the resources available to commit to the development, Seller will
provide Customer with a price estimate, availability date, and other pertinent
information. Other terms and conditions for any such modification or enhancement
shall be agreed upon prior to the commencement of work on the modification or
enhancement.

3.6     MODIFICATION BY CUSTOMER:

        Unless otherwise agreed, Customer is not granted any right to modify
Software furnished by Seller under this Agreement.

3.7     RELATED DOCUMENTATION:

        Seller shall furnish to Customer, at no additional charge, one copy of
the Related Documentation for Software furnished by Seller pursuant to this
Agreement. Such Related Documentation will be that customarily provided by
Seller to its Customers at no additional charge. Such Related Documentation
shall be provided prior to, with, or shortly after provision of Software by
Seller to Customer. Additional copies of the Related Documentation are available
at prices set forth in the Customer Price List. The Related Documentation shall
be all of the documentation required for Customer to be able to fully use,
operate and maintain the Software.

3.8     SOFTWARE WARRANTY:

(a)     Seller warrants to Customer that:

         (i)  The Software delivered by Seller hereunder will, during the
              Warranty Period described below, be free from those defects which
              materially affect performance in accordance with the
              Specifications and Seller further warrants that it has the right
              to grant the licenses to Use Software it grants under this
              Agreement; and

        (ii)  With respect to Software not covered in paragraph (a),
              sub-paragraph (i), Seller to the extent permitted, does hereby
              assign to Customer the warranties given to Seller by its supplier
              of such Software.

                                       29
<PAGE>   30

(b)     The Warranty Periods listed below are applicable to Software developed
by Seller or developed in accordance with Seller's Specifications, the Related
Documentation developed by Seller and associated with such Software, and the
medium on which such Software is recorded, unless otherwise stated.

<TABLE>
<CAPTION>
                    Software                                  Warranty Period
                    --------                                  ---------------
<S>                                                           <C>
      - Network Wireless Systems (including OMP Software
        and other Quality Management Tools), including
        Software Updates                                         24 Months
      - Transmission Systems (for D4 Systems)                    24 Months
      - All Other                                                 3 Months
</TABLE>

          The Warranty Period for media and Related Documentation shall commence
on the same date as commences the Warranty Period for their associated Software.
The Warranty Period for Software shall extend twenty-four (24) months from the
later of the date of payment by Customer of Seller's Annual Release Maintenance
Fee or the implementation of Software furnished pursuant to such program, so
long as Customer continues promptly to implement such Software so furnished. If
Customer fails to promptly implement any Software furnished by Seller, the
twenty-four (24) month Warranty Period for the Software shall continue to run
from the later of the date of payment of the last consecutive Annual Release
Maintenance Fee or the last consecutive Software Update implemented by Customer
and shall terminate at the end of such period.

(c)     The provisions of Section 2.9(c)-(f) are incorporated herein and shall
apply to any warranty claim by Customer during the Warranty Period with respect
to the Software.

THE FOREGOING SOFTWARE WARRANTIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY SHALL BE
SELLER'S OBLIGATION TO CORRECT, REPLACE, CREDIT, OR REFUND AS SET FORTH ABOVE IN
THIS WARRANTY.

3.9     TAXES APPLICABLE TO SOFTWARE:

        Notwithstanding clause TAXES in Article I of this Agreement, Seller
shall not bill, collect, or remit any state or local sales or use tax with
respect to the license of Software under this Agreement, or with respect to the
performance of Services related to such Software, which Customer represents to
Seller is not properly due under Customer's interpretation of the law of the
taxing jurisdiction, if (1) Customer submits to Seller a written explanation of
the authorities upon which Customer bases its position that the license or
performance of Services is not subject to sales or use tax, and (2) Seller
agrees that there is authority for Customer's position, provided, however, that
Customer shall hold Seller harmless for all costs and expenses (including, but
not limited to, taxes and related charges payable under clause TAXES, and
attorney's fees) arising from the assertion by a taxing authority that the
license of, or the performance of Services with respect to, the Software was
subject to state or local sales or use tax.

3.10    LIMITED TRANSFERABILITY:

                                       30
<PAGE>   31

(a)     Where Customer elects to transfer cell sites and MSC Products and
related power and transmission Products furnished under this Agreement to a
third party, and where such Products will remain in place and operational for
the purpose of continuing to provide wireless telecommunications service in the
area for which such Products were installed, or where Customer elects to
transfer Products to an Affiliate for reuse within the Territory, Customer may
transfer its right to Use the Licensed Materials, including Software, furnished
under this Agreement for Use with such Products without the payment of any
additional Software right-to-use fee(s) by the transferee, except where feature
or size sensitive units are a factor, but only under the following conditions:

        (i)    The right to use such Licensed Materials may be transferred only
together with the Products with which Customer has a right to use such Licensed
Materials, and such right to use the Licensed Materials shall continue to be
limited to use with such Products;

        (ii)   Before any such Licensed Materials shall be transferred, Customer
shall notify Seller of such transfer and the transferee shall have agreed in
writing (a copy of which will be provided to Seller) to keep the Licensed
Materials in confidence and to corresponding conditions respecting use of
Licensed Materials as those imposed on Customer in this Agreement; and

        (iii)  The transferee shall have the same right to Software warranty and
Software maintenance for such software as the transferor, provided the
transferee continues to pay the fees, including the Annual Release Maintenance
Fee associated with such Licensed Materials or maintenance.

(b)     Except as provided in Section 3.10 subsection (a) immediately preceding,
and except as may otherwise in this Agreement be provided expressly, Customer
shall have no right to transfer Licensed Materials furnished by Seller under
this Agreement without the consent of Seller, which consent shall not be
unreasonably withheld or delayed. If Customer elects to transfer a Product
purchased under this Agreement for which it does not under this Agreement have
the right to transfer the related Licensed Materials, Seller agrees that upon
written request of the transferee of such Product, or of Customer, Seller shall
not without reasonable cause fail to grant the transferee a license to use such
Licensed Materials with the Products upon Seller's then standard license terms
and conditions, including license fees.

3.11    AVAILABILITY AND SUPPORT OF SOFTWARE FEATURES/UPDATES:

Seller agrees to make available to Customer, at Seller's Standard Charges
(except as noted in Section 1.4) therefore those additional Software features
applicable to the Systems and other Products purchased under this Agreement
which are developed by Seller, which Seller has a right to and has elected to
license to others and which Seller has licensed to another cellular mobile
carrier.

        Seller shall offer to Customer at Seller's prices quoted in the then
current Customer Price List, an Annual Release Maintenance Fee program for MSC
and cell site software, which when purchased, shall entitle Customer (i) to any
and all Software updates (excluding those updates priced separately as Optional
Features) for Software furnished hereunder and (ii) to the warranty coverage for
Software described in the Section entitled SOFTWARE WARRANTY. At the Amended
Effective Date Seller is operating under a pricing policy pursuant to which
Customer's payment of Seller's Annual Release Maintenance Fees for Software,
Software updates and

                                       31
<PAGE>   32

enhancements entitles Customer to receive, without payment of additional fees,
new software generic releases for MSCs and cell sites as they are issued from
time to time.

        Seller agrees to maintain a standard, supported, generic version of
Software necessary for operation of Products furnished by Seller pursuant to
this Agreement for a period of not less than ten (10) years from the Amended
Effective Date.

        Seller agrees to maintain a standard, supported, generic version of any
Software developed and furnished by Seller pursuant to this Agreement, and if
such maintenance is not available from another entity, then Seller shall furnish
Customer, under a suitable confidentiality agreement, Seller's then existing
Software Source Code, Software development programs, and associated
documentation for such standard version to the extent necessary for Customer to
maintain and enhance for its own Use the standard version of that Software for
which it has the right to Use.

                                       32
<PAGE>   33

                                  4. ARTICLE IV

                      PROVISIONS APPLICABLE TO ENGINEERING,
                        INSTALLATION, AND OTHER SERVICES

4.1     GENERAL:

        The provisions of this Article IV shall be applicable to the furnishing
by Seller of Services other than Services furnished pursuant to any other
Article of this Agreement.

4.2     ACCEPTANCE OF INSTALLATION:

        At reasonable times during the course of Seller's installation,
Customer, at its request may, or upon Seller's request shall, inspect completed
portions of such installation. Upon Seller's further request, and upon
sufficient notice to Customer, Customer shall observe Seller's testing of the
Product being installed to determine that such testing and the test results are
in accordance with Seller's acceptance standards or acceptance procedures. The
job shall be considered complete and ready for acceptance by Customer when the
Product has been installed and tested by Seller in accordance with its standard
procedures, and Seller represents such Product to be in working order and
operating in accordance with the Specifications. Upon completion of the
installation, Seller will submit to Customer a notice of completion. Where
Seller's installation relates to a System or an expansion of a System, separate
notices of completion shall be issued for (i) the MSC, (ii) each cell site, and
(iii) such System as a whole.

        Customer shall promptly make final inspection of substantial conformance
with the Specifications and do everything reasonably necessary to expedite
acceptance of the job. Seller will promptly correct any defects for which it is
responsible. The job will be considered as fully accepted unless Seller receives
notification to the contrary within thirty (30) days after submitting the notice
of completion. Notwithstanding the foregoing, if Customer places the Products
and/or Licensed Materials into In-Revenue Service, such action will constitute
Customer's acceptance but Seller shall nevertheless remain fully responsible to
correct all defects and items of non-compliance with the Specifications under
any applicable warranty.

4.3     CONDITIONS OF INSTALLATION AND OTHER SERVICES PERFORMED ON CUSTOMER'S
        SITE:

4.3.1   ITEMS PROVIDED BY CUSTOMER

        Except as the parties may have otherwise agreed for Turnkey Services, as
set forth in this Agreement or in other agreements of the parties, Customer will
be responsible for furnishing the following items (as required by the conditions
of the particular installation or other on-site Service, hereinafter
collectively referred to as the "Service") at no charge to Seller and these
items will not be included in Seller's price for the Service. Seller's
representative shall have the right to inspect the site prior to Service Start
Date. Should Customer fail to furnish any of such items for which it is
responsible after Seller provides Customer notice, Seller may furnish such items
and charge Customer for them in addition to the prices otherwise charged by
Seller for the Service.

        Regulatory Commission Approvals--Prior to Service Start Date, obtain
such approvals, licenses, permits, tariffs and/or other authorities from the
Federal Communications Commission and state and local public utilities
commissions as may be necessary for construction and operation of a cellular
mobile radio telephone system.

                                       33
<PAGE>   34

        Easements, Permits and Rights-of-Way--Prior to Service Start Date,
provide all reasonable rights-of-way, easements, licenses to come upon land to
perform the Service, permits and authority for installation of Products and
other items; permits for opening sidewalks, streets, alleys, and highways; and
construction and building permits.

        Access to Building and Work Site--Allow employees of Seller and it
subcontractors free access to premises and facilities at all reasonable hours
during the scheduled Service or at such other times as are reasonably requested
by Seller for performance under this Agreement. Customer shall obtain for
Seller's and its subcontractors' employees any necessary identification and
clearance credentials to enable Seller and its subcontractors to have access to
the work site.

        Environmental Conditions--When Customer provides or arranges for a third
party to provide MSC and/or cell site structures, Customer shall prior to
Service Start Date:

        a.  Insure that the MSC and/or cell site structures are in a
            structurally safe and sound condition to properly house the
            materials to be installed, in accordance with weight, strength, and
            structural requirements specified by Seller.

        b.  Take such action as may be necessary to insure that the premises
            will be dry and free from dust and Hazardous Materials, including
            but not limited to asbestos, and in such condition as not to be
            injurious to Seller's or its subcontractors' employees or to the
            materials to be installed. Prior to commencement of the Services and
            during the performance of the Service, Customer shall, if requested
            by Seller, provide Seller with sufficient data to assist Seller's
            supplier in evaluating the environmental conditions at the work site
            (including the presence of Hazardous Materials). The price quoted by
            Seller's supplier for the Service does not include the cost of
            removal or disposal of the Hazardous Materials from the work site.
            Customer is responsible for removing and disposing of the Hazardous
            Materials, including but not limited to asbestos, prior to
            commencement of the Service.

        Sensitive Equipment--Prior to commencement of the Service, inform Seller
of the presence of any known sensitive equipment at the work site (e.g.,
equipment sensitive to static electricity or light).

        Repairs to Buildings--Prior to Service Start Date, make such alterations
and repairs as are reasonably necessary per specifications for proper
installation of items to be installed.

        Building Readiness--Prior to Service Start Date, provide hoisting and
hauling services, furnish suitable openings in buildings to allow the items to
be installed to be placed in position, and provide necessary openings and ducts
for cable and conductors in floors and walls as designated on engineering
drawings furnished by Seller.

        Surveys--Prior to Service Start Date furnish surveys (describing the
physical characteristics, legal limitations and utility locations for the work
site) and a legal description of the site.

        Electrical Current, Heat, Light and Water--Provide electric current for
charging storage batteries and for any other necessary purposes with suitable
terminals where work is to be performed; provide temperature control and general
illumination (regular and emergency) in rooms in which work is to be performed
or Products or other items

                                       34
<PAGE>   35

stored, equivalent to that ordinarily furnished for similar purposes in a
working office; provide exit lights; provide water and other necessary utilities
for the proper execution of the Service.

        Cellular System Utility Requirements--Negotiate with the power and
telephone companies for installation of the power and telephone facilities
necessary to proper operation of the Products and/or other items being
installed. The type and quantity of such facilities shall be subject to Seller's
reasonable approval. Customer shall have the telephone company provide, place,
install, extend and terminate telephone facilities into the MSC and cell sites;
line up and test the telephone company facilities outside and inside the MSC and
cell sites; and provide to Seller copies of the test results prior to Seller's
commencing integration testing of the MSC with each cell site.

        Material Furnished by Customer--New or used material furnished by
Customer shall be in such condition that it requires no repair and no adjustment
or test effort in excess of that normal for new equipment. Customer assumes all
responsibility for the proper functioning of such material. Customer shall also
provide the necessary information for Seller to properly install such material.

        Furniture--provide and install all furniture.

        Floor Space and Storage Facilities--Provide, during progress of the
Service, suitable and easily accessible floor space and storage facilities (a)
to permit storing major items of Products and other material closely adjacent to
where they will be used, (b) for administrative and luncheon purposes, (c) for
Seller's and its subcontractors' employees' personal effects, and (d) for tools
and property of Seller and its subcontractors. Where the Service is to be
performed outside of a building or in a building under construction, Customer
shall, in addition to the above requirements, as appropriate, permit or secure
permission for Seller and its subcontractors to maintain at the work site,
storage facilities (such as trailers) for Products, materials and other items
and for tools and equipment needed to complete the Service.

        Watch Service--For MSCs, provide normal security (for cell sites,
commercial alarms) necessary to prevent admission of unauthorized persons to
building and other areas where installation Service is performed and to prevent
unauthorized removal of the Products and other items. If space for storage
facilities is provided to Seller, Seller will inform Customer as to which
storage facilities at the work site Seller will keep locked; such storage
facilities will remain closed to Customer's surveillance.

        Use of Available Testing Equipment--Customer shall make available to
Seller: (1) the maintenance test facilities which are imbedded in equipment to
which the Product or other item being installed will be connected or added, and
(2) meters, test sets, and other portable apparatus that is unique to the item,
if provided by Customer, being installed. Seller's use of such test equipment
shall not interfere with the Customer's normal equipment maintenance functions.

        Customer Hazardous Materials Cleanup--At the conclusion of the Service,
Customer shall be responsible for the cleanup, removal, and proper disposal of
those Hazardous Materials present at Customer's premises, except for such
Hazardous Materials brought onto the premises by Seller and not contemplated to
remain on the premises at such completion of Service.

                                       35
<PAGE>   36

        Access to Existing Facilities--Customer shall permit Seller reasonable
use of such portions of the existing plant or equipment as are necessary for the
proper completion of such tests as require coordination with existing
facilities. Such use shall not interfere with the Customer's normal maintenance
of equipment.

        Grounds--Customer shall provide access to suitable and isolated building
ground as required for Seller's standard grounding of equipment. Where
installation is outside or in a building under construction, Customer shall also
furnish lightning protection ground. Customer has expressed a belief that
Seller's standard grounding practices may exceed that required in specific
instances. In the event that Customer has not provided access to grounds in
accordance with Seller's standard grounding practices and Customer refuses to do
so, Seller will, if feasible, complete installation using the grounds which
Customer does provide in such non-standard situation. Seller shall have no
liability whatsoever for consequences resulting solely from Customer's failure
to follow Seller's standard grounding practices. Without in any way intending to
limit the foregoing, Customer acknowledges that all defects in Products and
Licensed Materials, including any reduced performance thereof, resulting solely
from Customer's failure to comply with Seller's standard grounding practices
shall not be covered by Seller's applicable warranty and all Services performed
by Seller to effect repair in such cases shall be for the account of Customer.
Nothing herein shall be deemed to require Customer to perform grounding that
Seller has otherwise agreed to perform pursuant to the express terms of this
Agreement.

        Requirements for Customer Designed Circuits--Customer shall furnish
information covering the proper test and readjust requirements for apparatus and
requirements for circuit performance associated with circuits designed by
Customer or standard circuits modified by Customer's drawings.

        Through Tests and Trunk Tests--Customer shall make required through
tests and trunk tests to other offices after Seller provides its notice of
completion or notice of advanced turnover.

4.3.2   ITEMS TO BE FURNISHED BY SELLER

        The following items will be furnished by Seller (if required by the
conditions of the particular Service) and the price thereof is included in
Seller's price for Service:

        Protection of Equipment and Building--Seller shall provide protection
for Customer's equipment and buildings during the performance of the Service and
in accordance with Seller's standard practices. Seller agrees to maintain until
the System or other Products, Licensed Materials and Services being furnished by
Seller on a furnish and install basis has been accepted by Customer in
accordance with Section 4.2, the following insurance coverage as well as all
other insurance required by law in the jurisdiction where the work is performed:
(1) Worker's Compensation and related insurance as required by law; (2)
Employer's liability insurance with a limit of at least [ * ] for each
occurrence; (3) comprehensive general liability insurance, including contractual
liability and products and completed operations coverage with a limit of at
least [ * ] per occurrence, and comprehensive motor vehicle liability insurance
with a limit of at least [ * ] for bodily injury, including, death, to any one
person, [ * ] for each occurrence of property damage and [ * ] for any one
occurrence. Seller shall have the option where permitted by law to self-retain
any or all of the foregoing insurance.

        Method of Procedure--Seller shall prepare a detailed Method of Procedure
("MOP") before starting work on live equipment. Customer shall review the MOP
and any requested changes shall be negotiated. Customer shall give Seller
written acceptance of the MOP prior to start of the work.

[ * ]   Confidential portions omitted and supplied separately to the Securities
and Exchange Commission.

                                       36
<PAGE>   37

        Seller Hazardous Materials Cleanup--At the conclusion of the Service,
Seller shall be responsible for the cleanup, removal, and proper disposal of
those Hazardous Materials present at Customer's premises if such Hazardous
Materials were brought onto the premises by Seller and are not contemplated to
remain on the premises at such completion of Service.

        The following items will be furnished by Seller if requested by
Customer, but Customer will be billed and shall pay for them in addition to
Seller's standard or firm quoted price for the Services:

        Protection of Buildings and Equipment--Seller may provide protection of
buildings and equipment in accordance with special practices of Customer
differing from Seller's standard practices.

        Maintenance--Maintenance of Products, Software and other items from
completion of installation until date of acceptance but nothing herein shall be
deemed to require Customer to pay for conversions of the Products, Software and
other items, which is otherwise determined by the terms of this Agreement are
the responsibility of Seller.

        Locally Purchased Items--Purchase of items indicated by Seller's
specifications as needing to be purchased locally.

        Readjusting Apparatus--Seller may provide readjustment (in excess of
that normally required on new apparatus) of apparatus associated with relocated
or rewired circuits.

        Cross-Connections (Other than to Outside Cable Terminations)--Seller may
run or rerun permanent cross-connections in accordance with revised
cross-connection lists furnished by Customer.

        Handling, Packing, Transportation and Disposition of Removed and Surplus
Customer Equipment--Except as otherwise provided in this Agreement, Seller may
pack, transport, and dispose of surplus and removed Customer equipment as agreed
by the parties.

        Premium Time Allowances and Night Shift Bonuses--Seller may have its
Services personnel work premium time and night shifts to the extent that Seller
may deem such to be necessary to effect the required coordination of installing
and testing operations or other Services because of Customer's requirements,
unless the need therefor results from Seller's failure to perform its
obligations hereunder in a reasonable and timely manner in which event Seller
shall bear the cost of premium time and night shifts for its personnel.

        Emergency Lighting System--Seller may provide new emergency lighting
system (other than the original ceiling mounted stumble lighting) to satisfy
illumination and safety needs of Products of certain heights.

4.4     WORK DONE BY OTHERS:

        Work done at the site by Customer or its other vendors or contractors
shall not interfere with Seller's performance of the installation or other
Services. If Customer or its other vendors or contractors fail to timely
complete the site readiness or if Customer's or its other vendors or
contractors' work interferes with Seller's performance, the scheduled completion
date of Seller's Services under this Agreement shall be extended as necessary to
compensate for such delay or interference.

                                       37
<PAGE>   38

4.5     SERVICES WARRANTIES:

(a)     Seller warrants to Customer only, that Services will be performed in a
        careful and workmanlike manner and in accordance with Seller's
        specifications or those referenced in the order and with accepted
        practices in the community in which such Services are performed, using
        material free from defects except where such material is specified or
        provided by Customer. If Services prove to be not so performed and if
        Customer notifies Seller, with respect to engineering, installation, or
        repair Services, within a six (6) month period commencing on the date of
        completion of the Service, and with respect to other Services, as
        identified by Seller in writing, Seller, at its option, either will
        correct the defective or nonconforming Service or render a full or
        prorated refund or credit based on the original charge for the Service.

(b)     Where Seller performs engineering or installation Services as part of a
        combined engineering, furnishing, and installation order, the six (6)
        month period referenced above shall commence on completion of the
        installation Service.

(c)     THE FOREGOING SERVICES WARRANTIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL
        OTHER EXPRESS AND IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
        WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
        CUSTOMER'S SOLE AND EXCLUSIVE REMEDY SHALL BE SELLER'S OBLIGATION TO
        MAKE CORRECTIONS OR GIVE A CREDIT OR REFUND AS SET FORTH ABOVE IN THIS
        WARRANTY.

                                       38
<PAGE>   39

                                  5. ARTICLE V

                         ENTIRE AGREEMENT AND EXECUTION

5.1     ENTIRE AGREEMENT:

        The terms and conditions contained in this Agreement, including all
Attachments, any subordinate agreements, and purchase orders accepted pursuant
to this Agreement or any subordinate agreement supersede all prior oral or
written understandings between the parties with respect to the subject matter
thereof and constitute the entire agreement of the parties with respect to such
subject matter. Such terms and conditions shall not be modified or amended
except by a writing signed by authorized representatives of both parties.

        IN WITNESS WHEREOF, the parties have caused this Agreement to be
executed by their duly authorized representatives on the date(s) indicated.

WESTERN WIRELESS CORPORATION                      LUCENT TECHNOLOGIES INC.

By: /s/ Mikal J. Thomsen                          By: /s/ Ben A. Bratcher
    ----------------------------------------          --------------------------

Printed Name: Mikal J. Thomsen                    Printed Name: Ben A. Bratcher
              ------------------------------                    ----------------

Title: President and Chief Operating Officer      Title: Vice President
       -------------------------------------             -----------------------

Date: August 1, 2000                              Date: August 1, 2000
      --------------------------------------            ------------------------

                                       39<PAGE>   1
                                                                    EXHIBIT 10.1

                                 PROMISSORY NOTE

$330,000.00                                                  Seattle, Washington
                                                                  April 27, 2000

The undersigned, Kevin Fink ("MAKER"), promises to pay to N2H2, Inc. or order
(collectively, "HOLDER"), the principal sum of three hundred thirty thousand
Dollars ($330,000.00), or so much thereof as may be advanced from time to time
by the Holder to Maker in lawful money of the United States of America, together
with interest thereon, all as hereinafter provided and upon the following
agreements, terms and conditions.

        Interest Rate. The entire principal balance of this Note shall bear
simple interest from the date of this Note until this Note is fully paid at the
rate of eight percent (8%) per annum.

        Payments. The entire principal balance of this Note and all accrued
interest shall be due and payable within eighteen (18) months. The entire
principal balance of this Note may be prepaid at any time without penalty.

        Place of Payment. All payments pursuant to this Note shall be made to
Holder at 900 Fourth Avenue, Suite 3600, Seattle, Washington 98164, or such
other address as Holder may hereafter designate from time to time.

        Default; Default Interest. If Maker fails to pay this Note in strict
accordance with its terms, or if Maker otherwise defaults under this Note, this
Note shall bear interest from the date of default by Maker until the default is
fully cured at a default interest rate ("DEFAULT RATE") equal to sixteen percent
(16%) per annum. Notwithstanding the foregoing, if Maker defaults as described
in this paragraph, at the option of Holder, this entire Note shall become
immediately due and payable. After acceleration, this Note shall bear interest
at the Default Rate.

        Applicable Law. This Note shall be construed in accordance with and
governed by the laws of the State of Washington.

        Successors and Assigns. This Note shall inure to the benefit of Holder
and any successor or assignee of Holder. This Note shall be binding upon Maker
and Maker's successors, assignees, personal representatives and heirs.

        Costs and Expenses. Maker shall pay all costs and expenses which Holder
may incur in connection with this Note because of Maker's default, including,
without limitation, the following costs: (a) reasonable attorneys' fees for
legal services incurred by Holder in connection with any default by Maker
relating to any determination of any rights or remedies of

                                       1
<PAGE>   2
Holder; and (b) reasonable attorneys' fees for any actions, proceedings, reviews
or appeals therefrom which Holder may institute or in which Holder may appear or
participate.

        Liability. Each person signing this Note shall be jointly and severally
liable with respect to this Note and hereby waives demand, presentment for
payment, notice of intention to accelerate the maturity, protest and notice of
protest and nonpayment. Each such party hereby further agrees that none of the
following events (with or without notice) shall diminish, impair or otherwise
affect the liability of any such party with respect to this Note: (a) any
modification or extension of the terms of this Note; or (b) any release of any
party liable pursuant to this Note.

ORAL AGREEMENTS OR ORAL COMMITMENTS TO LOAN MONEY, EXTEND CREDIT, OR TO FORBEAR
FROM ENFORCING REPAYMENT OF A DEBT ARE NOT ENFORCEABLE UNDER WASHINGTON LAW.

                                         /s/ Kevin Fink
                                         ---------------------------------------
                                         Kevin Fink, Maker

                                       2

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