Revert "Revert "making the policy feel a bit less event-centric.  still not sure how to handle recourse in the event of online (chatroom/listserv) h"

This reverts commit 349d39532e04f7cde5a96a980c9e36568f4b7d23.
Revert "Revert "Revert "making the policy feel a bit less event-centric.  still not sure how to handle recourse in the event of online (chatroom/listserv) h""

This reverts commit a8fcf3863f9cab05d032af4a2081bf54c74281a8.