call center ticket managemnet system... 3 types of users are there.. admin, associate and viewers... dashboard is also there, which shows the list of tickets currently in the queue and their status. now an associate when gets a compalin he can crete the ticket with details of the complain.. and then add it to a queue... the same associate also can work on the ticket... after solving the prob he has to close the ticket... the admin can generate a report of the ticket on day- basis or as a whole.