BibAuthorID: no 'no authors' ticket for collaboration

Signed-off-by: Mateusz Susik <mateusz.susik@cern.ch>
BibAuthorID: button for closing RT tickets.

* Allows admin to close the RT ticket from Inspire site.

Signed-off-by: Mateusz Susik <mateusz.susik@cern.ch>