add some more to CONTRIBUTING.md

Questions for others involved in cli support -

- is there a npm-support (vs npm general) irc channel?  Do we want to send people to the #npm channel? Should we create a new channel? Can we recruit people who want to help and get them to come hang out on a new channel?

- how's the language in this CONTRIBUTING.md ? I'm aiming for a less-technical level, since it feels like a lot of the people who create npm support requests these days are novice developers, or people who are running into npm issues 'on the way' to trying to do something else with npm -- install ember-cli, for example, or install a nodeschool.io module.  I'm also trying to be mindful of the ideas Kathy Sierra lays out here -- http://www.mindtheproduct.com/2014/09/kathy-sierra-building-badass-users/  (around 40:00) -- in particular, anybody who is having trouble with npm is already in a bad place, frustrated, etc., and we should try to reassure them that this is "typical & temporary"

comments/thoughts ? /cc @faiq @iarna @othiym23 @KenanY 
Until we have 24/7 coverage on #npm (we currently have no plans to do so as a company at this time), responses on #npm are going to remain best-effort. A brief note to that effect wouldn't go amiss.