Added missing utf8 pragma.
Tidied.
Fixed bug 9970 - Problem with DBUpgrade-to-3.3.pl on Oracle databases.
Fixed bug 9970 - Problem with DBUpgrade-to-3.3.pl on Oracle databases.
Removed obsolete code.
Fixed bug 9970 - Problem with DBUpgrade-to-3.3.pl on Oracle databases.
Added changelog entry.
Fixed bug#10194 - CustomerTicketMessage parsing feild Dest in URI.
Removed deprecation comment because there is no replacement.
Fixed article action URLs.
Fixed bug 9970 - Problem with DBUpgrade-to-3.3.pl on Oracle databases.
Improved DynamicFields history entries and events to also include the previous value, thanks to Dietmar Berg.
Updated authors list.
Fixed: Body of new e-mail/phone ticket not inserting when creating new ticket from customer creation (bug#9303).

Squashed commit of the following:

commit 27ad670ecb9986d07904970739c888c15004125c
Author: s7design <otrs@s7designcreative.com>
Date:   Mon Feb 3 11:57:50 2014 +0100

    Changed position for setting template of subject and body, and add checking if body exist

commit de0f3b720e8b10c983716879af211c4f8dbf26b4
Author: s7design <otrs@s7designcreative.com>
Date:   Mon Feb 3 11:51:30 2014 +0100

    Changed position for setting template of subject and body, and add checking if body exist

commit b2dbf5e7bc9b26aae56a99e4c956c6e5954f4142
Author: s7design <otrs@s7designcreative.com>
Date:   Sun Feb 2 21:49:09 2014 +0100

    Bug 9303]

    Body of new e-mail/phone ticket not inserting when creating new ticket from customer creation.

    Add template for Body and Subject parameters of Article for Ticket, when creating new ticket from customer creation.
Followup for bug#10205 - GenericInterface: Mandatory TimeUnits can't be 0.
Fixed: Folluw up notification shows old prio after prio change (bug#10195).

Squashed commit of the following:

commit e8bf76c6e639a3e8c096d8f21a877acdea1651d9
Author: s7design <otrs@s7designcreative.com>
Date:   Mon Feb 3 12:25:18 2014 +0100

    I done fixig in new branch
Fixed: Wrong column sort order in ticketoverview widget (bug#10201).
Code cleanup.
Fixed: Value "0" for DynamicsFields prevents TicketCreation (bug#10214).
Fixed short image.