@tombye - I think it's vital that the service manual talks about prototyping being part of every aspect of the service and that's why I wrote this section in the first place. Discussions on prototyping that frontend developers tend to be aware of are framed from a frontend perspective, but it runs through many other conversations.

We could split out sections on how this applies to different disciplines or (probably better) have a range of examples that are particular disciplines, but there needs to be a core, coherent message that draws all of that together.