Squashed commit of the following:

commit c8644ef9187b96bec26d9831e833af0498c76afb
Author: s7design <otrs@s7designcreative.com>
Date:   Mon Jun 23 14:28:32 2014 +0200

    Cleaned code for Previous Owner

Conflicts:
	Kernel/Modules/AgentTicketMove.pm
Fixed: ProcessManagement: ConditionLinking OR in a Transition doesn't work (bug#10246).
Fixed: OTRS, MySQL, utf8 charset and non-BMP characters problem (bug#10396, thanks to ib.pl).
Moved Encode to the proper file.
Merge remote-tracking branch 'origin/master'