Updated for OTRSCodePolicy
Fixed: On PhoneOutbound articles,  the FROM field shows Customer ID instead Agent ID (bug#9692).

Conflicts:
	CHANGES.md
Fixed: Ticket merge action does not notify the owner of the existing ticket (bug#10196).
Fixed: GenericInterface: Mandatory TimeUnits can't be 0 (bug#10205).
Tidied.
Merge remote-tracking branch 'upstream/rel-3_2' into rel-3_2