added #display_reason method
load support tickets in support_tickets#index
set belongs_to relationship for users on support ticket model
added support ticket list to support_ticket#index
added styling to support ticket list
added #archived? method to support ticket model
added update route to support tickets resource
set up update action for support_ticket#update
added :archived_at attribute to attr_accessible
added links to archive and unarchive support tickets
added footer links