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Hi Guys,
one thing we find extremely useful is the mod by Edge where you can add time and a time type to the ticket allowing you to see what where and how long things were etc.

I have created a branch for this for this and now asking for a merge to the main source as I believe this is now complete and working fully, the code does the following: -
* Ability to add time to a ticket.
* Ability to select a time type which is stored in a Dynamic / Custom List and fully customisable.
* The client view shows the total time spent in minutes / hours in the ticket header.
* The staff view shows the same total in the header but also shows a breakdown in each thread title (time per update with time type of update).
* Patch SQL file also included to update the databases as required but I'm not sure this is done 100% so might need double checking.

So hope you like the mod as it so useful for us and looking at the forums so many other people too.