MT#9213 Remove list actions from form backuri, to don't repeate

(cherry picked from commit 6f2b8d39bfdbeb0f52634dee5dfe581a48514610)
MT#9213 Fix incomplete commit for controlled backuri

(cherry picked from commit 6d74b4e7ed781e702ce5dd56b9f52be21c2fcd14)
MT#9329 Use DB to count statistic for calls.

Optimization in case when calls dispersion is low.

(cherry picked from commit bf9ed81fd278ce19a59f81256bdde131c0cb2bc8)
MT#9447 Add external_id query parametere for customers.

(cherry picked from commit aa99236a2b6d6e86a5dad110edc16eeeb16dc32a)
(cherry picked from commit 806820ebb26be263f0ec5cb08b959c902e144f09)