Retire BuiltInList and used a generalized DynamicList with CustomListHandler
Add TicketState and TicketFlag fields
Add list.yaml

DynamicList initial data
Dynamic list

Changed Resolved to resolved state
Add ability to get statuses by states
Add default ticket status setting

Help topics and filters can override the default status
Add status_id to ticket table.

Implement the logic to set status
Implement custom ticket statuses