added :other_reason attribute to support ticket attr_accessible
renamed :fullname attribute to :full_name
set default error message for blank attributes
added validations for support tickets
added field for :other_reason attribute on support ticket form
added validation for :other_reason attribute
highlight other reason field if causing validation error
added form description to support ticket form
added line break after reset password form description
skip :authenticate before filter on new and create actions of support tickets controller