SDPIII-100 Changing travis configuration
SDPIII-100 testing another config
SPDIII-91 conflicts removed
Merge branch 'master' of github.com:StrataLabs/service_desk
SDPIII-91 removing rules path from autoload
added a condition for calculating time spent in at last state of ticket, and updated target tat call in tat report
Merge branch 'master' into complaint_report