-converted all of the reply form and ticket description form fields to textAngular editors. tested formatting with success.
-BUG FIX: any page with the editor would not properly redirect upon hitting the submit button. the problem is still not understood, but it was solved by replacing the use of "location.path" with "window.location"

-NEW ISSUE: the editor does not automatically expand when text or imagery extends past its boundary. instead the text/image is visible past the editor. will look into this