Fixed template based forward action in ticket zoom.
Fixed OM usage.
Added possibility to define the initial sort order on dynamically sorted tables.
Merge branch 'master' of git.otrs.com:otrs/otrs
Protect against hanging support data collection calls.
Changed default CKE skin; added additional tooltip for Customer Interface in case of unanswered chat requests.
Fixed JS quoting.
Included database diagram for OTRS 4.
Made script more fault tolerant.
Fixed bug#[10667](http://bugs.otrs.org/show_bug.cgi?id=10667) - GenericInterface debugger info does not show the pure data.
Fixed an issue where long placeholder strings would cause unintended line breaks.
Re-added missing simulate RTL button.