-apostrophes are now escaped in every form input and socket emit to the db (including login). in other words, departments, users, ticket descriptions, and ticket subjects can now contain apostrophes
-refined all the forms a little bit, by double-testing them and applying trim() to every value where appropriate
-BUG FIX: error message on the viewticketsdept pages now disappears upon leaving the page
-BUG FIX: non-existent user and department names in the search params would still return tickets. this has been fixed