SDPIV-34 - pending_department and pending location added to sms_templates
fixing failing spec
fixing failing specs
SDPIV-34 - added reporter_location_name, assignee_location_name and pending_location_name to sms_templates
SDPIV-35 - nil checks for ticket sms fields and card loan index page
Merge pull request #34 from StrataLabs/SDPIV-34

SDPIV-34 - pending_on and location name changes and SDPIV-35 nil checks