send researcherId with followup/researchoutput POSTS
tag all zendesk emails appropriately
fix tests
only log identity change if an identity change actually took place
default factor to 1 to prevent NPE
remove include on emails
project requests should trigger a confirmation email to the researcher from zendesk
Merge pull request #1 from neon-ninja/master

send researcherId with followup/researchoutput POSTS