Attempt to explain the deductible

There is often confusion about the deductible. Often prompted by someone calling BCBS and being told their deductible is much higher than it actually is.

This change attempts to provide a clear explanation of what is actually going on.
My suggestion for this paragraph:

Your actual plan from BCBS has a deductible of $2000 for an individual and $4000 for a family. If you call BCBS directly, they will tell you that this is what the deductible on your plan is. After you hit $500/$1000 of the deductible, thoughtbot covers the remainder of your deductible using the Choice Strategies HRA. We have a data-feed set-up so Choice Strategies can get info directly from BCBS. BCBS will bill Choice Strategies directly after you hit your $500/$1000. 

Providers often still send you a bill based on the BCBS deductible because A) they are unaware of our HRA and B) they want $$.  Usually, this happens at roughly the same time that CS gets the data-feed from BCBS, so CS has not yet paid their portion. Once your provider receives payment from Choice Strategies, your provider will send you an adjusted bill. You can log-in to the CS website to confirm that they are sending payment.