Added section on queue view, thanks to Shawn!

Squashed commit of the following:

commit f58c84c0d45427766375430334dc41ee7a35032d
Author: Shawn Beasley <digitalninja74@gmail.com>
Date:   Thu Jan 30 16:12:22 2014 +0100

    Added Queue Overview

commit 5506122c4e9ba759a73bfcae5bffe15be70caa2a
Merge: 3252d80 1c830a5
Author: Shawn Beasley <digitalninja74@gmail.com>
Date:   Thu Jan 30 11:01:48 2014 +0100

    Made changes

commit 3252d8074d405fe625d13604d2b75ff24d449bbe
Author: Martin Gruner <martin.gruner@otrs.com>
Date:   Tue Sep 24 15:09:50 2013 +0200

    Tidied

commit dcee524589f06a1e4705a7efab9dee2a0d418f91
Author: Martin Gruner <martin.gruner@otrs.com>
Date:   Tue Sep 24 15:08:33 2013 +0200

    Small improvements.

    Squashed commit of the following:

    commit 2dd09441aefd87ec6873bed7924245d06cd99188
    Author: root <root@otrs-dev.(none)>
    Date:   Tue Sep 24 14:17:02 2013 +0200

        Added a note about postmaster filters evaluation order (Cyrille).

    commit e63e37cf4be3153d036667ecd729c697fe8e45de
    Merge: 4db1ed4 bbda97a
    Author: root <root@otrs-dev.(none)>
    Date:   Tue Sep 24 11:27:36 2013 +0200

        Merge branch 'rel-3_2' of https://github.com/OTRS/doc-admin into rel-3_2

    commit 4db1ed4627ddd0d00bb995da0fbcd70cabf6f40b
    Author: root <root@otrs-dev.(none)>
    Date:   Fri Jul 5 04:02:47 2013 +0200

        "Ticket::Frontend::CustomerInfo*" parameters are now managed via SysConfig.

    commit e023b46cc9aad2221a8c038179b538738a1e0329
    Author: root <root@otrs-dev.(none)>
    Date:   Fri Jul 5 03:59:27 2013 +0200

        The "Ticket::Frontend::CustomerInfoQueue" setting is obsolete.

commit bbda97a9194dcce2ab1250cc7a75a94c2bf2dbd4
Author: Dennis Schmelter <dennis.schmelter@otrs.com>
Date:   Thu Aug 22 15:41:10 2013 +0200

    Fixed error in documentation.

commit 4326395360b686506b5cdb1d217f1e37f007cebb
Merge: 117eb2b 346cd52
Author: Martin Gruner <martin.gruner@otrs.com>
Date:   Thu Aug 15 09:03:55 2013 +0200

    Merge branch 'update-permission' of https://github.com/xhoy/doc-admin into rel-3_2

commit 117eb2b64b7ce7c907b2d846abf2d8e2ae948108
Author: Martin Gruner <martin.gruner@otrs.com>
Date:   Thu Aug 15 09:00:03 2013 +0200

    Removed obsolete/unneeded script.

commit 346cd52a756ededa5275ce3bf62974d113b3a0c8
Author: Thomas Wouters <github@sijn.nl>
Date:   Tue Aug 13 17:04:15 2013 +0200

    updated with all non-default permissions

commit 6eaf0441e0c6b5ec3c15b20af68c8c192d82a3a7
Author: Martin Gruner <martin.gruner@otrs.com>
Date:   Thu Jul 18 11:14:53 2013 +0200

    Small fixes.

    Squashed commit of the following:

    commit 4db1ed4627ddd0d00bb995da0fbcd70cabf6f40b
    Author: root <root@otrs-dev.(none)>
    Date:   Fri Jul 5 04:02:47 2013 +0200

        "Ticket::Frontend::CustomerInfo*" parameters are now managed via SysConfig.

    commit e023b46cc9aad2221a8c038179b538738a1e0329
    Author: root <root@otrs-dev.(none)>
    Date:   Fri Jul 5 03:59:27 2013 +0200

        The "Ticket::Frontend::CustomerInfoQueue" setting is obsolete.

commit b78a2e5a149ebe3d358eb6e23f53631a3508dc97
Author: root <root@otrs-dev.(none)>
Date:   Tue Jul 2 10:07:51 2013 +0200

    Fixed a typo in the "Adding a Dynamic Field" chapter.

commit 2a7af78b636a7a095035054779f005500e5fa16e
Author: Michiel Beijen <michiel.beijen@otrs.com>
Date:   Wed Jun 26 20:40:40 2013 +0200

    Removed reference to no longer existing Kernel/Config/Files/Ticket.pm

commit a68723f2887f267bac042c73debe5e082822f399
Author: Michiel Beijen <michiel.beijen@otrs.com>
Date:   Wed Jun 19 03:33:42 2013 -0400

    Slightly updated wording.

commit 230bbf25d7cd9ec4e24a0f4029d8deaca52f5820
Author: Carlos Rodriguez <carlos.rodriguez@otrs.com>
Date:   Thu Jun 6 10:39:53 2013 -0500

    Updated screenshot.

commit 9e33bb15debf2aa535d0b53e3fa801c69cb5e91b
Author: Michiel Beijen <michiel.beijen@otrs.com>
Date:   Thu May 23 04:46:46 2013 -0400

    Upped max_allowed_packet to 20M because the ITSM Bundle is just over 16MB nowadays.