add put_ticket() and get_ticket() for passing informational messages from post forms
add provision for retrieving tickets and displaying them. this should probably not be in the template, but it will do for now.
todo for refactoring
add [QSA] for items to accept message tickets
ticket formatting
look up existing item matches by hash and redirect to the existing item with a message
add the hash column/attribute to item creation and add getItemByHash()