Customized CRM module allows you to easily send SMS directly from within SugarCRM or SuiteCRM, to any of your Contacts, Leads, Case, Account or Users in the system. An SMS can be created in SugarCRM or SuiteCRM just like an Email or a Phone Call from the Activities menu, or it can be created via a workflow. Each SMS activity can be sent to multiple recipients at a time, to any combination of Contacts, Leads, and Users.