Subcategorization.
Altering Ticket.
Tweaking metrics.

Maybe an impact and priority at a fixed scale of 1..10 would work
better? I feel like it translates better, and would solve most
use-cases.
Added a QueueRole.

I dunno if it works the same, but should... right?

Supports many-to-many?
Statuses.
Queues with spaces in their names.