added environments/staging.rb file
added support controller
removed support controller
added support ticket controller
added support tickets resource to routes
added index, new, and create actions to the support tickets controller
create support_tickets table
added support ticket model
added custom controller generator
improved zcontroller generator
added USAGE details for zcontroller generator
added support ticket form
set up new and create action on support tickets controller
added space in full name label
add other_reason column to support_tickets table
added :other_reason attribute to support ticket attr_accessible
renamed :fullname attribute to :full_name
set default error message for blank attributes
added validations for support tickets
added field for :other_reason attribute on support ticket form