modified code for previos commit
added condition to hide rows if no record found
handled when cluster unit is nil
added condition to dont show the table when total is 0
label changes
renaming views
added grey color to blank row in reports
Department level report two and three added
label changes
View label changes
added comments to show possible values for paramters
added a request type method to all escalation report classes
updated the views and method for handling csv extract
refactor and label change in view
helper method bug removed
Department level 3 output modify
style changes
View detail link changes
link changes
added error msg in standard and worklist to be shown when no custom field for request type