leave a comment about skipping support
cut the line here and there
translation key for comment
strip user name
move comment on skipping to its own service
don't use ivar
extract to method
Merge branch 'master' into add_comment_about_skipped_support

Conflicts:
	app/services/comment_on_support.rb
remove empty lines
Merge pull request #60 from netguru/add_comment_about_skipped_support

i think it's ok to merge!