updated code for complaint report
SPDIII-91 method renamed
SDPIII-53 removed failing spec for now
Merge branch 'master' of github.com:StrataLabs/service_desk into usage1
SPDIII-91 rework_count field for ticket factory removed
Merge branch 'usage1' of github.com:StrataLabs/service_desk into usage1
Merge branch 'master' into usage1
Merge branch 'usage1' into complaint_report