-- default notification about ticket change goes to PM of SLA project
-- ad_returnredirect w/ message
-- fixed one issue created by last commit from Frank - missing sla_id
   No if only one sla exists, it becomes the default sla
   THis covers most customer interactions w/ the helpdesk
   ToDo: Check behaviour: Clcick on link "Create new ticket" with no SLA selected
-- added auto-assignment of SLA Employee Members to tickets
-- added option to auto-assign employee members to ticket
-- removed biz_object_rel from ticket to customer if customer created ticket
   otherwise customer is able to edit all forum threads in the ticket
-- remove admin rel if customer creates ticket
   Otherwise he's allowed to edit all forum threads
-- moved removal of admin rel ticket to intranet-helpdesk-procs
-- if user is customer, set mine_p to "mine"
   Default value used to be "queue" which did not show any tickets when customer
   was accessing the system
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