Back end functionality for orders list

1)Remove dependency on template
2)Retrieve CSR Agent's name to show on the JSP
3)Retrieve CollectOrders Created Time Stamp in the format HH:MM AM/PM
4)Retrieve the orders statistics :
1. Queued Orders - Status as PENDING
2. Active Orders - Status as COMPLETED
3. Serviced Orders - Status as COLLECTED
4. Target - for now assuming (no. of serviced orders/total collected
orders placed)*100