fix: ensuring abstractdbconnection stays abstract
SPD-III 40 fixed code for failing cucumber features
fixed bug in custom field
Merge branch 'master' of github.com:StrataLabs/service_desk
SDPIII-40 Fixed bug for updating first_name from ldap
SPDII40-refactoring code
changes in dashboard js
Merge branch 'master' of github.com:StrataLabs/service_desk
SDPIII-45 Removed unnecessary call to Activity from show_tickets
Merge branch 'master' of https://github.com/StrataLabs/service_desk
Reports folder added under app/ and spec/

All the new sla reports will have a class under this folder
New column classification added under ticket table

Before creating of ticket we are setting classification of ticket which
we get from ticket_type
Specs file added for department_report class --partial
Br-level 1 Specs added

Specs added to check distribution count of tickets
Merge branch 'report' of github.com:StrataLabs/service_desk into report

Conflicts:
	app/models/escalation_report.rb
	app/reports/department_report.rb
	spec/reports/department_report_spec.rb