Working at a local call centre, I noticed they still do a bunch of things manually via spreadsheets.  Previously I had worked as an IT Admin at a Call Centre and found the amount of e-mail traffic involed moving these custom spreadsheets around used a lot space that was rarely reclaimed due to the need of keeping the information.   Decided to create the project as a way to record common forms in a database, so that they can be retrieved and to reduce e-mail burden