Initial pass at helpdesk integration
Merge mailer changes (Play plugin to Guide) into helpdesk_integration

Conflicts:
	app/Global.scala
	test/helpers/TestConfiguration.scala
Merge branch 'master' into helpdesk_integration
Merge branch 'master' into helpdesk_integration

Conflicts:
	modules/portal/app/backend/parse/ParseDAO.scala
	test/helpers/TestConfiguration.scala
Merge branch 'master' into helpdesk_integration, with additional changes.

Conflicts:
	app/Global.scala
	modules/portal/conf/portal.routes
More fixes to the helpdesk integration
Handle ISO-8859-1 encoded responses
Handle empty helpdesk results