SPDIII-91 Concern added
SPDIII-91,92,93 Report added
SPDIII-91 Query changes
Merge branch 'master' of github.com:StrataLabs/service_desk into usage1

Conflicts:
	app/models/computed_reports/base_report.rb
	app/models/computed_reports/ftr_report.rb
	app/models/computed_reports/tat_report.rb
SDPIII-91 specs fixed
SPDIII-91 username format changed
SPDIII-91 Query changes
SPDIII-91 method renamed
Merge branch 'master' of github.com:StrataLabs/service_desk into usage1
SPDIII-91 rework_count field for ticket factory removed
Merge pull request #19 from StrataLabs/usage1

Usage1