Update public, opt-out and service rating copy

Highlighted cells only:
https://docs.google.com/a/westerncapelabs.com/spreadsheets/d/1zuEg9DYQKtiKYZZc_ECrRDHAOrh2fPO9r43VyfY_6BU/edit#gid=0

https://docs.google.com/a/westerncapelabs.com/spreadsheets/d/1gmkhX5ZTZ-1iE8i9_RSBkf4Zvnx_Qt-w2cNCmm-n3Sw/edit#gid=0

https://docs.google.com/a/westerncapelabs.com/spreadsheets/d/1JEQz24o8QJkSyRCIMOASllLHw7J1IJOCle5QtXfcDEE/edit#gid=0