[IMP] Imporve code crm_claim module in inherit kanban view and add track...

... details. also changed claim report analysis in stage name. crm_helpdesk module in change a state to satag_id field and add customer in oe_stat button for helpdesk.

- Task: https://www.odoo.com/web?#id=9372&view_type=form&model=project.task&menu_id=3942&action=327
- Pad: https://pad.odoo.com/p/r.jhh4fJAi0f6GvlJ8
Why _rec_name = 'name' ?