changes for number search tool
OPS-1004: Fixed SugarCRM multisession and return hash values
Merge pull request #1 from jeai2600hz/support_tool

OPS-1004: Fixed SugarCRM multisession and return hash values
testing the output of the number/account search
testing the output of the number/account search
OPS-1004: display account info on webpage
OPS-1004: Partial recursive parent info display
OPS-1004: Completed recursive parent info and sugarcrm contact display
OPS-1004: Display zendesk info completed
OPS-1004: Reverse print parent and ticket info

direct parent first, etc
most recent tickets first, etc
OPS-959: Created ability to set Nagios downtimes via the webui
OPS-959: Basic create downtime in Nagios
Merge branch 'support_tool' of https://github.com/jeai2600hz/natoma into support_tool
Merge pull request #4 from jeai2600hz/support_tool

OPS-959: Basic Nagios Functionality. OPS-1004: Numsearch web-ui tool
OPS-959: Changed nagios.rb to allow separation between nagios and sinatra servers
OPS-959: stores each nagios downtime request and displays them on nagios_info
OPS-959: Converted unix time to readable in nagios_info

also made things more readable in nagios_info and list.haml
OPS-959: Added test pieces to test non-unix start time input
OPS-959: Introduced new rudimentary email scheduler
OPS-959: Updated emailer, replaced nagios scripts with nagiostest scripts

removed unnecessary backup files
added comments
changed /support forms