added changes to content only

@magsout I added a few updates to the content here based on the latest info I have.  See if this gels with your page layout.  I can't load CSS because I'm slow...but the html looks ok.  cc @miketaylr 

I don't know - I just wanted to make all the points below "Search for a human working there.  Try:" to nest as bullets under that heading.  Is that how it's rendering?