Orders Pre-orders Software upgrade options Shipping options Track your order Cancel an order Orders  Orders are processed after you click the Complete Purchase during the checkout process. Once your order is processed:  Downloadable software will be made available immediately after purchase. Physical/non-downloadable items will be shipped Monday through Friday during business hours. Pre-orders will be shipped following release. Pre-orders  Some items may be made available for pre-order before their official release date. Because they are not available for immediate shipment, pre-orders can be reviewed, updated, or canceled at any time before they are released.  A credit card is required for pre-order, but your card will not be charged until your order is shipped or the product is made available for download. Note that we can't charge your card and complete your order if your card expires between the date you pre-ordered the item and the date the item becomes available, so please make sure that your billing and contact information is current at all times.  Prices for pre-order items are covered by the Pre-order Price Guarantee, which describes what happens if prices change after you purchase a pre-order item.  For pre-order returns, the 30-day return period begins when:  Downloadable products are delivered electronically to your account Physical products are shipped Please Contact Us if you need to:  Cancel your pre-order. Update the credit card associated with the pre-order (including changes to the credit card type, credit card number, billing address, and expiration date). Update the quantity of items you pre-ordered. Update the shipping method for physical products. Software upgrade options for eligible products  Some products qualify for a free upgrade to a future version once it becomes available. Products that include an Upgrade Option will be marked with a note that describes the version you will be entitled to upgrade to and other important details about the offer.  Once you order a product with an Upgrade Option, a Purchase Confirmation e-mail will be sent with instructions on how to obtain the next version of your product when it becomes available.  Read about important limitations when returning products with upgrade options.  Shipping options, costs, and delivery times  All online orders placed at the United States Microsoft Store ship via UPS. All shipments are subject to UPS terms and conditions.  Where we ship:  The United States Microsoft Store can only ship to U.S. and Puerto Rico locations at this time. For sales in other countries/regions, please visit one of the international Microsoft Stores. We do not ship to P.O. Boxes, personal mailboxes, U.S. Territories (except as noted above) or APO addresses. UPS requires a full street address for delivery purposes. Rural route numbers are also okay, but may result in a longer delivery time than stated in the chart below. Microsoft Store does not permit a carrier to redirect a package to a new address after it has been shipped in order to fight online fraud. SHIPPING METHOD	COST	DELIVERY TIME (United States)	DELIVERY TIME (Puerto Rico) UPS Ground	FREE	3-7 Business Days	5-7 Business Days UPS 2nd Day	$9.99 US	End of business on second business day after order day.	End of business on third business day after order day. UPS Next Day	$16.99 US	End of business on next business day to most locations.	End of business on second business day to most locations. When we ship:  Delivery time is based upon business days, which we consider to be Monday through Friday 8 AM- 5PM, excluding holidays. UPS does not deliver on the weekend or holidays. Cut-off time: For 2nd Day and Next Day delivery, you must complete your order before 1 PM Eastern Time on a business day for it to ship that same day. Orders placed on the weekend, on a holiday, or after 1 PM Eastern Time on Friday, will be processed on the next business day. Estimated delivery day if ordered by 1 PM Eastern Time. After 1 PM ET, please add one business day.  United States			Puerto Rico