use Camel seda for asynchronous mail processing
Ticket Enricher Service: using a jbpm component instead of a Bean component
REST binding artefacts
handling of input through REST
crm application host and port externalized
Added RTGov functionality to the application.
Changes include:
* rtgov-ip : rtgov information processor, enhances generated activities with information from the RoutedTicket object that is passed around as message payload. Should be deployed together with the angrytweet application
* rtgov-epn-situation : rtgov event processor network, generates 'situations' based on CEP rules. Should be deployed on the RTGov server
* Some minor changes to the Switchyard configuration file. When RTGov is enabled, exposed services should have a concrete interface (Java or wsdl), rather than an ESB interface. If not the ServicesResponseTimes Active Collection generates exceptions.