Users can now leave comments on tickets
When updating a comment's status, it also updates the ticket's status
add state and modify state feature for ticket
Added Admin::StatesController for managing states
Admins can now set a default state for tickets
Only users with the 'change states' permission can change states
Protect state_id from users who do not have permission to change it
Users can tag tickets upon creation
Users can add tags when adding a comment
Add tags permission feature
Added remove tag functionality
Added label-based searching for tags using Searcher
Users can now click a tag's name to go to a page showing all tickets for it: